TWEETREPOkl5

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sign u p fo r a fr e e a c c 0 u n t

#speakchat
2011- 08-16 t 0 2011- 08-16 116 Twi t t e r sea r c h res u Its Ti rre 2011-08-161:01 24 cont r i but or s 23 ret we e t s 70 @ e pi i e s 42 lin ks

ts e r
apTosperit }gal

2011 - 08- 16 1: 01 a pT 0 s per i t }ga I 2011-08-161:01 apTosperit }gal 2011 - 08- 16 1: 02 a pT 0 s per i t }ga I 2011-08-16 1:02 a¢N1gel alVaiers apTosperit apTosperit apTosperit apTosperit apTosperit apTosperit }gal }gal }gal }gal }gal }gal

2011-08-16 1:02 2011-08-161:03 2011-08-16 2011-08-161:04 2011-08-161:05 2011-08-161:05 1:04

2011 - 08- 16 1: 06 a pT 0 s per i t }ga I 2011-08-161:06 2011-08-16 2011-08-16 1:06 1:07 apTosperit apTosperit apTosperit }gal }gal }gal

2011-08-16

1:08

apTosperit

}gal

2011 - 08- 16 1: 08 a pT 0 s per i t }ga I 2011-08-161:09 2011-08-161:10 2011-08-161:11 2011-08-161:11 apTosperit apTosperit apTosperit apTosperit }gal }gal }gal }gall

Tweet @4lrshacoll Wlerare where rrore than twit t er can par are p I a y n 9 hrt i t Ep : I It. col I'#S ~Sa IN:: hat @ 0 h n rro r ga gl ad t 0 see ~ u #~ k q hat Ware wait ing on her IVaj est y;) sorreone sound he pie a 9tt t p: I It. col I'#S ~Sa IN:: hat @.frna r com co rre her e 0 rever ~ n e wi I not see ~ u r WE ht t p: I It. col I'#S~SalN::hat @"oddWit a k et l-o w Speakers he Cust orrer Service ~SSE 8" ht t p: I It. col q#s~chat @JckWst ergaarcde ~u inslitde]?:lIt .co/l'#S~SalN::hat Here is tonight s franing post !bitvefllLiildk.sa.8.lID0A5V8s #speakchat @udyrart i@6rarnoch#speakchacll.re ~u inside http:// t . col 1\.N3::2:~S'Jb e a k c h a f r e co mre n d e d @.frnarcomnope it goes tot wit t er aut ornat icall yan and lin ked inc a n j biJre a::kxJ1lat @4lrshaColl i'lffiH she arrived wefls:perakchat 0< t his is a rroderat ed chat so I will ask quest ion: @4l r s hac 0 I I ~ ~ I an s we r A1 A2 s 0 ~ u k now wh a t go e s v #speakchat To nigh t s top i cis f-b w Sp e a k e r she Cu s t 0 rre r Se r vic e #speakchat @4lrshaColl i~EHI are such an e xie r t ~u can do this ir I o#speakchat we will have C&A I as#s~earkiat1at @4lrshaColl iG)1rspeaking business has changed, how ca s pea k e r s gi v error e val u e too u r c lie n t s - bet t e r #speakchat @4lrshaColl i~EHI can al wa'f3 IJ)IIrre if I am bad snicker #speakchat @4l r s h a Co I I ipBT fe c t u sua I I Y we t h ink 0 f bot h c lie n t si nce we can speak to i nt er tlslI>eii&keWiaElrnal @4lrshaColl i~s t here is ( in 140 charact ers 101) Q1 gi ve bet t er e xie r i en~JbOOllmttalb? @Bearrenawel corre we are I is@tIrristQ3.cOO I i e r #speakchat Q2 when ~u take in considerat ion to cl ient since wh a t par t 0 f 0 u r r 0 lei s t 0 gi \#s P.!Jffiklc I'"lRtJ s t s e r v o#speakchat

2011-08-161:11

2011-08-16 2011-08-16 2011-08-16 2011-08-16 2011-08-16 2011-08-16 2011-08-16

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2011-08-16 2011-08-161:29

1:28

RT@rosperit '>9Mlr.shaColl iG)1rspeaking business has c han ge d, how can we ass pea k e r s gi v e ITO rev a I ue t 0 bet t e r #c u SISpeal Irq c hat aPT osper it }gal @4lr shaCol I iaN I et rre kn ow when I cam-pEHEltc~t aMHshaCol1 ierA1: You need to be bel ievabl e tot he audience and #cust ser v corres in) t hei r backgr ctilsrp>eaaatpitn ion s a PT 0 s per i t }ga I @ usa n b 0 r 9/t7e are d 0 i n gas t r a i gh t c hat t 0 rra k e i t and par tic i pan t s t hat Sf:srpxe\6iNc arv e h aMH shaCol I i erA2: To t he cl i ent , }Ou rrus t respect (#cust ser v agai YOJ t 0 del i ver t he ~CB~hat a PT 0 s per i t }ga I @ a rre I a rra e r 0 sI sam too fl u ida n din t u i t i vet 0 pre pc ; )#speakchat aPTosperit }gal Q3 do }Ou think as rressengers we ever represent cl i how we del i v e r the rre s sage t h ef¥;lp>ieraEk cha 11'0r ? atrschl en ker RT @r osper it '>9Ji1lviin 9 al I ny fr i en d s at t #li n ked in ch s # I e a d e r s hip c hat #t c hat #S;plIS a lElatrall: dHOigh twit h @4lrshacol llilet p:llt . co/uoA5V8s aPTosperit }gal @ttssVersat i~e need to join us irtBitl,,:pfleas(I!/1\J\.e2Br #speakchat aPT osper it }gal @l9'st er ber gnot seei ng }Ou i nSitdeplelb't . col 1\J\.e2Br N #speakchat aPTosperit }gal @opeal e f jo u are not inside t heywill not see }Our ht t p: I It. col I'#S~SalN::hat aPT osper it }gal @)!lei I aSH e jo u i nsi de and I am not seei ng }Ou? ht t p: I It. col I'#S~SalN::hat aPTosperit }gal @ eachingwt hSelrruJ oyandht IllrfK:llt .co/l'#S~SalN::hat a PT 0 s per i t }ga I @It s s Ve r sat i~ ~ and wh ens pea k e r s ask fo r t hat d at a pi an n er at#sfpetaltchat aPT osper it }gal @4lr shaCol I isrr that br i ng s new per spect i ve Q1. whe p I ann e rho w can }Ou ge t a c cur ate ass e #5 pe a k c tm.1d i e r a PT 0 s per i t }ga I @ 0 ugh 1.0 v e fo r jx 0 i nus ins i d eJ t pij 13 aislE!: . col I\J\.e 2 B r N #speakchat aPT osper it }gal Yes i rrages en hance }Our rressage as our #lspearlu;hra~1 at aPT osper it }gal @4lr shaCol I i<S1-r how can we get accur at e assessrrent c a u die n c e ass pea k e r s wi t #"s P aKuhart ? aPTosperit }gal @a'>9hee t here is way irrages do connect wit h audienc right o:jS!pleakchat a PT 0 s per i t }ga I @4l r s h a Co I I i~ s I wi s h so rre 0 f ny gu est 0 n r ad i 0 s how rred i a t r ai n in 9 #spelalkehat aPTosperit }gal @lMaw,ers @evinl ovest#:scPeakchH are inside pi ease j oi n us thl1Etr@: I It. col I'#S~SalN::hat aPT osper it }gal @evi n I ovest@Mlhw,er s #speakchaet s fol ks ot her t h twit t er part icipatlst'eiakattml:t ;) a PT 0 s per i t }ga I @4l r s h a Co I I i<l5r wh at i sad vic e }Ou wo u I d gi v e i n how t present at ion nid st ream when reading audience bod #speakchat aPTosperit }gal @umniesbra5llfe are insidetliep:e//t .co/~c2iE31rttJs for ful e xie r i entlspeakchat aPTosperit }gal @.kroundt rrro:t s e e i n q jo u inside for full e xie r i e n ce ht t p: I It. col I'#S~SalN::hat

arnkroundt

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}gal @isaal vww are on t his pi at form so e v e r jo n e can seE ht t p: I It. col I'#S~SalN::hat 2011-08-161:30 apYosperit }gal @arimacat h e rwn ear e inside $1\ivetep:i/e't .co/~t2l8sN fr om facebook her tlspEmkchat 2011-08-16 1:31 apYosperit }gal @,ilrshaColl i(j)rso first #cust serv cl ient then #cust cor r edfs'Peakchat 2011-08-16 1:31 apYosperit }gal @\relVbrch~s joined them bacWspea1<9:9fat situatio 2011-08-161:32 apYosperit }gal @,ilrshaColl i(j'rwhat was ~ur rrost difficul and how did ~ u s cils-pe ai It cfl a t 2011-08-16 1:34 apYosperit }gall want to point out how marsh comrunicat es well E t hi n kin g, go 0 d #dttspeSlooctl a t 2011-08-16 1:34 atn t us lsv RT @r osper it \9lWant t 0 poi nt out how mar sh co rrrrur even when t hi nki ng, good#!tpeaksiI!a@rnrshacol I i er 2011-08-161:35 apYosperit }gall 01 sill yrre rreant to sayl want@a<Dsrm;icroij I <bet how comrunicat es wei I even when t hi nki ng,#~pealk(tba~t se 2011 - 08- 16 1: 35 a pY 0 s per i t }ga I @,il r s h a Co I I i9D" ~ U a I wa 'f3 ask fo rap rea r ran ge d ph r a: #speakchat 2011-08-16 1:36 apYosperit }gal @,ilrshaColl ilemever heard t#lsfDealsloh!at 2011 - 08- 16 1: 36 a pY 0 s per i t }ga I Q.l i c k r e rn n ~ s hac 0 I I hG!l.IS t 0 I e a v eon the dot ton ma k e sur e ~ u fo I low her ant han k her eve non c e ShE #speakchat 2011-08-161:37 apYosperit }gal @,ilrshaColl iGBrwhat has been ~ur fav thing t hat ha s in present~peakchat 2011-08-161:39 apYosperit }gal @)!leil a910 one is seeing ~ur quest ion we need ~u il ht t p: I It. col I'#S~SalN::hat 2011-08-161:40 apYosperit }gal @,ilrshaColl i(j)rwhat is ~ur best #cust serv e xie r i e n c del i ver ed as a #~pe.alechat 2011-08-16 1:43 apYosperit }gal @,ilrshaColl iwhrat abt for cl ient VS audience?#cust s. e xie r encttspeakchat 2011-08-161:43 apYosperit }gal ~niell eSnit hW&' are inside Ialrbitej?Uet .co/1\J'\e2BrN #speakchat 2011-08-16 1:44 apYosperit }gal @R.R)3E we are on pi at form let s facebook I inkedir c h a thttp://t.co I I'#S ~Sa IN:: hat 2011-08-16 1:45 apYosperit }gal @,ilrshaColl ileaqr e e as a I earning e xie r i e n ce how h a vr abl e t 0 del i ver #cust ser v wi t h cl i ettstpeakla.tbatst ret 2011-08-161:45 apYosperit }gal @il esaustl\Vlhes I have asked over and over to join #speakchat 2011-08-16 1:45 apYosperit }gal Ware inside fol ks pi ease htolrp:Lfs'tt.ia:EI!lribJ\e2BrN #speakchat 2011-08-16 1:46 apYosperit }gal @bt uslev I ike any new tool it takes adj ust rrent ha ch a 1#spea kcha t og in wi 2011-08-161:47 apYosperit }gal @bt uslev t here is no set t ing up ~u just or tace boasoe a k cha t 2011-08-161:47 apYosperit }gal @fort es~ah ~u cWispeakchat 2011-08-16 1:48 apYosperit }gal ~s we are at C8A be nice and ~rrID1l:acGI a mrro fast I o#speakchat 2011-08-161:49 apYosperit }gal @IMa\l\l\€rs it i s P I a t fo r m t hat a I I 0 vvs fa c e boo k , I i f fo I lowe r s t 0 t a l lkt t pgef thea:ol I'#S~SalN::hat 2011-08-161:50 apYosperit }gal @lMaVV\EHS I am rroder at or *Slpe:akcha~s rn ne PI at for m i s@ an2f one

2011-08-16

1:29

apYosperit

2011-08-16

1: 51 a PT 0 s per i t }ga I we I I I gu e s s a I I the t we e tin 9 j 0 i n ins ide wa s not in fr ani ng po s t eape e knne t 2011-08-16 1: 51 aPT osper it }gal So ~u on I y have 8 ni@mwishlacol I aek her befor e she go PCXF #spea kcha t 2011-08-16 1: 52 a PT 0 s per i t }ga I @b vel ')ill gr eat s a vel I #Sqm a klctlla t 2011-08-16 1: 52 a PT 0 s per i t }ga I @b t u s Ie v I s aid j 0 i nus and i n fr a ni n gpo s t e >p I a i n e I us i n 9 d i ffe r en t pi #5 pe a klc;h)a)t 2011-08-16 1: 53 aPT osper it }gal @4lr shaCol I iMt es asked 'Nat i s ~ur pr efer r ed pr ese p I at fo r#rs1> a k c hat e 2011-08-16 1: 53 a PT 0 s per i t }ga I @b t us Ie v wo n d e r fu I we are gl a d ~ t#sjpe arlu~ti tI s a 2011-08-16 1: 54 aPTosperit }gal @lMaw,ers did ~u ever corre inside, not seeing ~u #speakchat 2011-08-16 1: 55 a PT 0 s per i t }ga I 0< PI e a set @mnrkshac 0 I I We r rip p e d her fo r m a rre e tin 9 ton i gh t ;) and fo I I 0 we#s pea k ~Ihceta s e 2011-08-16 1: 56 a PT 0 s per i t }ga I @ e v i n I 0 v est Iea:<ln see we h a v e a new top i c fr 0 m the n ( when is an e oe r t n ot ~t#speakchcb.ti tie 2011-08-16 1: 57 a PT 0 s per i t }ga I @4l r s h a Co I I iTffiran k ~ u ve r y muchi rea I I yap pre cia t e 'f. gl ad we rret and spoke in Tor o#5tpealkabat ~ar 2011-08-16 1: 58 a PT 0 s per i t }ga I I wo u I d I ike tor e ni n d eve r yon e t wo t h i n gs #s h a rre I vot e for ny #S)6Wt p: I It. col tI~p"alt(ithat 2011-08-16 1: 58 aMlr shaCol I i erF€rrember t hat ~ur rressage i s ~ur cust orrer ser vi ce audi ence rrember deser ves respect #ls"peatlall$atser v 2011-08-161:58 awl I iarrcmurra~@4lrshaColl i~rrember t hat ~ur rressage is ~ur cu: service. 6teryaudience rrember deserves respect and #speakchat 2011-08-16 1:58 amayssap RT @4lrshaCol I i~rrember t hat ~ur rressage is ~ur cu: service. 6teryaudience rrember deserves respect and #speakchat 2011-08-161:59 aPTosperit }gal PI ease invit e friend n~eMelllat3.$) the t abl es will t ur ned on ~b¥phacal alltsrp>eakchat 2011-08-16 1:59 a¢N"elVbrch RT @IllrshaCol I i~rrember t hat ~ur rressage is ~ur cu: service. 6teryaudience rrember deserves respect and #speakchat 2011-08-16 1: 59 aMlr shaCol I i erPI ease, rre t 00 vot e for ny #cust ser v panel at #S)f,W ht t p: I It. col 9gws~~'akchat 2011-08-16 1: 59 aPTosperit }ga I Fe I low e a c hot her, i n v i tee v e n t p I ann e r san d con fE #Speakchato we have bal anced#s:poolaIIrot1at 2011-08-16 1: 59 ainrn.csweb RT @Illr shaCol I i ~Irease, rre t 00 vot e for ny #cust ser v #S)f,W http://t .co/9gws~~'akchat 2011-08-16 2:00 aPTosperit }ga I @4l r s h a Co I I i\ID"t e d fo r ~ dar lin' gi ve rre a v 0 t e too ht t p: I It. col tI~p"alt(ithat 2011-08-16 2:00 aPTosperit }ga I Ye s we h a vet 0 ear n 0 u r wa yin t tis ~olh 2011-08-16 2:00 a afrra r co m RT @Ill r s h a Co I I i fi re a s e v 0 t e fo r ny #c u s t s e r v pan e I at ht t p: I It. coltt;fii4lkchat 2011-08-16 2:00 aPTosperit }gal @4lrshaCol I los ao and thank "speallshat 2011-08-16 2: 01 a aa d e s rro rn RT @Illr shaCol I i ~Irease, rre t 00 vot e for ny #cust ser v #S)f,W http://t .co/9gws~~'akchat 2011-08-16 2: 01 aPTosperit }ga I W had gr eat con n e c tin 9 p I ace fo rever ~ n e i n St an 2f ht t p: I It. col I'#S~SalN::hat }gal I woul d love to know what ~u speak on si nce so rran 2011-08-16 2:02 aPTosperit

acts

2011 - 08- 16 2: 02

2011-08-162:03 2011-08-16 2011-08-162:03 2011- 08-16 2011-08-162:08 2: 04 2:03

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befor e cl1ii5l>eakchat a rm >4 m.J nil a r v e s tRT @/ll r s h a Co I I i ~ rre rrb e r t hat ~ u r rre s sage i s ~ u r c U : service. 6teryaudience rrerrber deserves respect and #speakchat atn t us lsv I speak on a variet yof business skill s: leadership, co rrrru n i ca t ion, #cu s t tmp"e.a ledhcat apYosperit }gal Yes we all tweet ed and reached different fol ks, got on I i r#speakchat alDnl{ncaid Two great peopl e that al wa'f3 rmkes rre think! Thank @/llr shaCol I @jrrosper it flsPeakchafcust ser v aoosepf what she sai d @l&rRrhaCol I i ~Irease, rre t 00 vot e for I #cust serv panel atht#l:S~W/t .colo~lkchat alDnl{ncaid RT@arshacoll ifElTlErrber t hat ~ur rressage is ~ur cus service. 6teryaudience rrerrber deserves respect and #speakchat ami arrest ay or RT @/llr shaCol I i ~Irease, rre t 00 vot e for ny #cust ser v #S)6W http://t .co/9gws~~'akchat aKill..RJ3E RT@rosperit }giYl:egt:Speakchats e v e r y Min 9pm 8" here is hi st mtyt p: I It. co/~peadqEhat atnaariql evvis RT@R.fbse: RT@rosperit }giYl:egt:Speakchats e v e r y Min 9pm B" her e is hilstt topvl It. col I#B~chat adloug brock Eflj o je d it t I'@rl6lSperit meakchats e v e r y Min 9pm 8" her e ish i b t b rpy I It. col ~Jl~a k c hat a IDn I{ n c aid Co p s - * rra k e * @1m n kin c a i GMto gr e at p e 0 pie t h at a I wa 'f3 rre t hi nk! Th@tkrsshaCol I @jrrosper i t 1tlBPeakchat #cus t s e r v a rra x rrurrna r v e s teaa r s h a Co l l i\le)rt ed for ~u: #cust serv panel at #S)6W ht t p: I It. col N5~chat a parre l armeros@ocial t ourgLbtide a great chat - ot her val uabl e o n i #Ieadershipchat #blogchat &#tchat l f jo u fiav e n " t ~ #speakchat a Ern cia Ito u r gu i 1tm n k ~ u! a rre I a rm e r 0 @oci a Ito u r gLbti e a gr eat d c ha ot her val uabl e ones: #1 eader shi pchat #blogchat &: #speakchat afont irre7777 RT@/llrshaColl i~lrease, rre too vot e for ny#cust serv #S)6W http://t .co/9gws~~'akchat aktt'rrenl\Bi2R3.dio@a\9hee ~s e v e r y Min 9 pm 8" here ilst ltlil3:t/6tyco/nv57h #speakchat a Ellaron fs RT @r e I\,t) r c h :To a s t rra s t e r s has bee n a val u a b I ere SOL t 0 I ear n how t 0 pr oper I y shatlsP91liKrel!stlge a Ellaron fs RT @t a n 2f 01 e Th a n k ~ u eve r ~ n e wh 0 j 0 i #Is:pe alec h>alt .us t absol ut el y arra a ng c(#BlJBaktc~at

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