Restart this cycle from Step 2. 3. Identify junctures with potential for success and failure. 4. . 2. Calibrate such controls with the value they generate for the business. 5. Identify factors which matter for these elements. and rope in their actions with a timed controlling mechanism. Understand the business and its workflows.RELIANCE LIFE INSURANCE ± IT GOVERNANCE 1.

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Where did IT go wrong?? ‡ Lack of participation by ³C´ level management ‡ Lack of strategy ‡ Lack of clear implementation plans ‡ Improper timing of deployment (the peak selling season was chosen that affected business) ‡ Process templates that lacked competitive advantages for the business .

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