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TeamViewerIntroduction
TableofContents
1 Introduction...................................................................................................................................................3 1.1.1 AboutTeamViewer...........................................................................................................................3 1.1.2 Newasofversion3.6........................................................................................................................3 1.1.3 Newasofversion3.5........................................................................................................................3 1.1.4 FunctionsoftheMacversion............................................................................................................3 1.1.5 Aboutthismanual.............................................................................................................................4 2 Installation .....................................................................................................................................................5 . 2.1 TeamViewerrelateddownloads ...........................................................................................................5 . 2.1.1 TeamViewer......................................................................................................................................5 2.1.2 TeamViewerQuickSupport..............................................................................................................5 2.1.3 TeamViewerHost..............................................................................................................................6 2.1.4 TeamViewerManager.......................................................................................................................6 2.2 InstallingTeamViewer...........................................................................................................................6 2.3 ConfigureTeamViewertostartwithWindows...................................................................................7 2.3.1 Differencesbetweenapplicationandsystemservice.......................................................................7 2.3.2 HowtoconfigureTeamViewertorunasaWindowssystemservice.............................................8 2.4 LicenceActivation..................................................................................................................................9 3 Mainwindows..............................................................................................................................................10 3.1 TeamViewermainwindow..................................................................................................................10 3.2 QuickSupportmainwindow................................................................................................................11 4 Connections .................................................................................................................................................12 . 4.1 Basics...................................................................................................................................................12 4.2 Connectingtoapartner ......................................................................................................................12 . 4.3 ConnectingwithWindowsAuthentication..........................................................................................13 4.4 Accesscontrol......................................................................................................................................14 4.4.1 OverviewofAccesscontrol.............................................................................................................14 4.4.2 Accessmodeforthecurrentsession.............................................................................................15 4.4.3 AccessControlDetails.....................................................................................................................16 4.4.4 DetailedsettingconfigurationfortheAccessControl....................................................................17 4.4.5 Customsettings...............................................................................................................................18 4.4.6 DependencybetweenAccessControlandsecuritysettings ..........................................................18 . 4.5 Usingaliases........................................................................................................................................20 4.6 RemoteControl...................................................................................................................................21 4.6.1 Theremotewindow........................................................................................................................21 4.6.2 Remotewindowactions..................................................................................................................22 4.6.3 Servercontrolwindowactions .......................................................................................................25 . 4.7 Presentation........................................................................................................................................26 4.7.1 Presentationwindowactions..........................................................................................................26 4.7.2 Whiteboard.....................................................................................................................................28 4.8 Filetransfer .........................................................................................................................................29 . 4.8.1 Thefiletransferwindow.................................................................................................................29 4.8.2 Filetransferactions.........................................................................................................................30 4.8.3 Thefiletransferlogfile...................................................................................................................30 4.9 VPNconnection...................................................................................................................................31 4.9.1 ExamplesfortheusageofTeamViewerVPN..................................................................................31 4.9.2 Premises..........................................................................................................................................31 page1of46
TeamViewerIntroduction 4.9.3 StartingaVPNconnection..............................................................................................................31 4.9.4 ActionsintheVPNTeamViewerwindow .....................................................................................32 . 5 MiscellaneousFunctions..............................................................................................................................33 5.1 Chat.....................................................................................................................................................33 5.2 Sessionrecording ................................................................................................................................33 . 5.3 LANConnections.................................................................................................................................34 5.4 RemoteUpdate...................................................................................................................................34 6 Options.........................................................................................................................................................35 6.1 Generaltab..........................................................................................................................................35 6.2 DialogProxySettings...........................................................................................................................36 6.3 Remotecontroltab .............................................................................................................................36 . 6.4 CustomSettingsDialog........................................................................................................................38 6.5 Presentationtab..................................................................................................................................39 6.6 Securitytab..........................................................................................................................................40 6.7 Custominvitationtab..........................................................................................................................42 6.8 Advancedtab.......................................................................................................................................43 6.9 DialogTeamViewerServer..................................................................................................................44 6.10 ConnectionsInfo..................................................................................................................................44 6.11 QuickSupportOptions.........................................................................................................................45
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TeamViewerIntroduction
1 Introduction
1.1.1 AboutTeamViewer
TeamViewerisasimple,fastandsecureremotecontrolapplication.YoucanuseTeamViewerfor thefollowingscenarios: Giveadhocremotesupporttocolleagues,friendsorcustomers. AdministerWindowsserverandworkstations(youcanconfigureTeamViewertorunas aWindowssystemservicesoyourcomputerisreachableevenbeforeyouarelogged intoWindows). Shareyourdesktopforonlinepresentationsorcollaboration. TeamViewercancommunicateacrossfirewallbarriersandproxieswithoutanyneedforspecial configurations! 1.1.2 Newasofversion3.6 TeamViewerversionforMacOS10.4and10.5 BlackandwhitelistformanagingtheaccessonacomputerbasedontheaccessingIDs. Newfeatureintheaccesscontrol:Viewscreen.TeamViewercannowbeconfiguredina waythatviewingtheremotedesktophastobeconfirmedfirstontheremotecomputer. LANconnectionsonly.TeamViewercanbeconfiguredforexclusiveLANaccessinthe advancedoptions. WindowsAuthenticationpossible. 1.1.3 Newasofversion3.5 Sessionrecording:Youcanrecordyoursessiononyourlocalcomputerasmovieandplay itbacklateron.Henceyouhaveaproofofwhatyoudidontheremotecomputer. AccessControl:Youcanpresethowtheremotecomputerwillbeaccessed.Distinction canbemadebetweenthemodesFullAccess,Confirmall,Viewandshow,Custom settingsornoconnectionsallowed.Thesemodescanbedeterminedforoutgoingand incomingconnectionsseparately. VPN:YoucanestablishaVPNconnectiontotheremotecomputer.Thatwayitis possible,forexample,toworkwithremotedatabasesonyourlocalmachine. RemoteReboot:TheremotecomputercanberestarteddirectlyfromtheTeamViewer session.Furthermoreyoucanrebootinsafemodeandalsoreconnectifyourpartneris usingtheQuickSupport. TeamVieweroptionscanbeimportedandexportednow.Ifyouhavepredefinedasetof individualoptionsyoucanusethemeasilyforanyothercomputer. 1.1.4 FunctionsoftheMacversion ByandlargetheMacversioncorrespondstotheWindowsversion.Thefollowing functionsarenotavailable:VPN,sessionrecording,startTeamViewerautomaticallywith Windows,deactivatingthescreenandinputontheremotecomputer(iftheremote
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TeamViewerIntroduction
ThismanualdescribestheuseofTeamViewer.Pleasereporterrorsinthismanual tosupport@teamviewer.com.
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TeamViewerInstallation
2 Installation
2.1 TeamViewerrelateddownloads
2.1.1 TeamViewer
TeamViewermainwindow
2.1.2
TeamViewerQuickSupport
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TeamViewerInstallation
TeamViewerQuickSupport
2.1.3 TeamViewerHost
2.2 InstallingTeamViewer
Startthesetupfileyoudownloadedawizardleadsyouthroughtheinstallationsteps: 1. WelcometoTeamViewer ClickonNexttocontinuetheinstallationprocess.IfthecheckboxShowadvanced settingsisnotactivatedthesteps5,6and7arebeingleftout. 2. Environment ChoosewhetheryouuseTeamViewerinacommercialenvironment(e.g.support, presentations,homeoffice,desktopsharingwithcolleagues,etc.)orinaprivate environment(e.g.connectionstofriendsorrelativesortoyourowncomputer).Ifbothis thecasethenpleaseactivatetheoptionbothoftheabove. 3. Licenceagreement Readthelicenceagreement,checkIacceptthetermsinthelicenceagreementifyou agree.Ifyouhaveselectedprivateuseinstep2pleaseconfirmthisinthescopeofthe licenseagreementviatheoptionIagreethatIwillonlyuseTeamViewerfornon commercialandprivateuse.ClickonNexttocontinue.
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TeamViewerInstallation
4. Chooseinstallationtype SelectNormalInstallationinordertostartTeamViewerviatheWindowsstartmenu lateronifneeded.ActivatethecheckboxStartautomaticallywithWindowsifyouwant tostartTeamViewerasaWindowssystemservice.Youcanfindfurtherinformationin thechapterStartTeamViewerwithWindows. IfyoudecidetostartTeamViewerautomaticallywithWindows,pleasesetasecure passwordwhichyouneedtorepeatintheConfirmpasswordfield. 5. InstallVPNadapter(optional) ActivatethecheckboxUseTeamViewerVPN,ifyouwouldlikeuseTeamViewerVPN. YoucanfindfurtherinformationinthechapterVPNconnection. 6. Chooseinstallationlocation(optional) ChooseyourdestinationfolderfortheinstallationandclickonNexttocontinue. 7. Choosestartmenufolder(optional) ChoosethestartmenufolderintowhichtheTeamViewershortcutsshouldbeplaced. ClickonInstalltostarttheinstallation. 8. CompletingtheTeamViewersetupwizard ClickonFinishtoclosethewizard. NOTEto4:TheoptionStartTeamViewerautomaticallywithWindowsisnotavailableon Windows98,NTandWindowsMEcomputers. NOTEto5:TheoptionUseTeamViewerVPNisonlyavailableforWindows2000andhigher. GeneralNOTE:SomeoptionsmayonlybeavailableifyouhaveWindowsadministrator privileges.
2.3 ConfigureTeamViewertostartwithWindows
2.3.1 Differencesbetweenapplicationandsystemservice
YoucansetupTeamViewerasaWindowsServiceeitherduringtheinstallationprocedureor laterintheoptions.ThischapterdiscussesthedifferencesbetweenrunningTeamViewerasa regularapplicationandrunningTeamViewerasaWindowssystemservice: WhenrunningTeamViewerasaWindowsapplication: YouwillhavetostartTeamViewermanuallyifyouwanttogiveremotesupport,receive remotesupport,ormakeanonlinepresentation. IfyouquitTeamVieweryourmachineisnolongerreachable. BydefaultTeamViewercreatesanewsessionpasswordwheneveryoustartit(youcan configureafixedpasswordinthesecuritysettings).Yourcomputerisonlyreachablefor personsyouhavegiventhepassword.Sincethepasswordchangeswitheachstart,a
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TeamViewerInstallation
personthathasconnectedtoyourPCbeforeisnotabletoconnectagainuntilyougive themyournewpassword.SonobodycangetpermanentcontroloveryourPC. Thisisthedefaultmodeandisperfectlysuitableformostsituations. WhenrunningTeamViewerasaWindowssystemservice: TeamViewerwillrunduringyourwholeWindowssession. TeamViewerwillbeinstalledasaWindowssystemservicesoyourcomputeris reachableevenbeforeyoulogintoWindows. Yousetupapermanentpasswordforauthentication. Yourcomputerisreachablewheneveryourcomputerisstarted. Thismodeise.g.perfectforserversyouwanttoreachwhennobodyisontheremote side.Itisalsothebestmodeifyouneedtheabilitytorestarttheremotemachineand reconnectwithTeamViewerafterwards. 2.3.2 HowtoconfigureTeamViewertorunasaWindowssystemservice
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TeamViewerInstallation
2.4 LicenceActivation
YoucanusethefreeversionofTeamViewerfornoncommercialuse.Forcommercialusebuya licenceatourshop(http://www.teamviewer.com/licensing/index.aspx),andactivate TeamViewerafterwardswithyourlicencekey. ToactivateyourTeamViewerlicence: 1. 2. 3. 4. StartTeamViewer RunthecommandExtras|ActivateLicence Enteryourlicencecode ClickonActivateLicence YourTeamViewerlicenceisnowactivated.
LicenseActivationwindow.
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TeamViewerMainwindows
3 Mainwindows
3.1 TeamViewermainwindow
TheTeamViewermainwindowisseparatedinto2sections: Waitforsession InthissectionyoufindyourTeamViewerIDandthesessionpassword.Givethisdatatoyour partnerandhecanconnecttoyourcomputer. Createsession InthissectionyoucanenteryourpartnersIDifyouwanttoinitiateaconnection. ChooseyourTeamViewermodehere: RemoteSupport Forremotecontrolanddesktopsharing. Presentation Toshowyourdesktoptoapartner. FileTransfer Totransferfilesfromortoyourpartnerscomputer.(Youcanalsostartthefiletransfer optionlaterduringremotesupport). VPN EstablishaVPNconnectiontoyourpartner.
TeamViewermainwindow
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TeamViewerMainwindows
3.2 QuickSupportmainwindow
TeamViewerQuickSupportisanexecutablefile.Theapplicationonlyneedstobedownloaded andexecutedbyyourpartner.Noinstallationoradministratorprivilegesarerequired.Youcan alsohostthisapplicationonyourwebpage.
TeamViewerQuickSupport
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TeamViewerConnections
4 Connections
4.1 Basics
IfyoucompareaphonecallwithaTeamViewerconnection,thephonenumberisequivalentto theTeamViewerIDwhichalwaysstaysstatic. ComputerswhichrunTeamViewerwillreceiveauniquenumberfortheidentification.ThisIDwill begeneratedautomaticallywiththefirststartofTeamVieweronyourcomputeranddoesnt changeanymore.YourIDisabsolutelyindependentofyourIPaddressbytheway.
4.2 Connectingtoapartner
ThischapterdescribeshowtoconnecttoapartnereitherbyusingTeamVieweratbothsitesor usingTeamViewerQuickSupportonyourpartnerssite. Toconnecttoapartner: 1. StartTeamVieweronyourcomputer. 2. AskyourpartnertostartTeamViewerorTeamViewerQuickSupport. 3. AskyourpartnerforhisIDandthesessionpassword(bothdisplayedonhis TeamViewer). 4. EnterthePartnerIDintheIDfieldintheCreatesessionsection. 5. Chooseyourconnectionmode: Remotesupport EnablesDesktopSharingandRemoteControl. Presentation Showsyourdesktoptoyourpartner. Filetransfer Startsthefiletransferwindow(youcanalsostartafiletransferlaterinRemote supportmode). VPN EstablishesaVPNconnectiontothedesiredcomputer. 6. ClickonConnecttoPartner. TheTeamViewerAuthenticationdialogopens. 7. Enterthesessionpassword. Youareconnectedtoyourpartnerscomputer.
Theauthenticationdialog
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TeamViewerConnections
4.3 ConnectingwithWindowsAuthentication
InsteadoftheTeamViewerAuthenticationbymeansofIDandpasswordyoualsocanregister withtheusernameandpasswordofyourWindowsaccount. HowtoconnectwiththeWindowsAuthentication: 1. 2. 3. 4. 5. StartTeamVieweronyourcomputer. AskyourpartnertostartTeamViewerorTeamViewerQuickSupport. AskyourpartnerforhisID. EnterthePartnerIDintheIDfieldintheCreatesessionsection. Chooseyourconnectionmode: Remotesupport EnablesDesktopSharingandRemoteControl. Presentation Showsyourdesktoptoyourpartner. Filetransfer Startsthefiletransferwindow(youcanalsostartafiletransferlaterinRemote supportmode). VPN EstablishesaVPNconnectiontothedesiredcomputer.
Theauthenticationdialog
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TeamViewerConnections
4.4 Accesscontrol
4.4.1 OverviewofAccesscontrol
TheTeamViewerAccesscontrolallowsyoutoconfiguretheactionswhichTeamViewercariesout duringaremotesession. (ThischapterisaimedalmostexclusivelytoprofessionalITserviceproviders.Ifyoudontuse TeamViewerprofessionallyyoucanskipchapter4.3.completely.) Thereare4accessmethods: Fullaccess Youcandirectlycontrolalloftheothercomputerssettings.Actionssuchasfiletransfer canalsobecarriedoutinstantly. Confirmall YourpartnerhastoconfirmallTeamVieweractions.Soyoucane.g.onlyviewthe partner'sdesktopafterhis/herconfirmationandonlytakeoverthecontroloverthe remotedesktopafterafurtherconfirmation. Viewandshow Youmayonlyviewandindicatethingstoyourpartneronhisdesktopbysendinga mousepointerafterthepartner'sconfirmation.Remotecontrolofthepartners workstationisnotpossiblewiththissetting. Customsettings Youcanconfigureyouraccesssettingsindividually. Examplesforfrequentusecases: Youwouldliketoconstrainyouraccessflexibly:Forremotesupportingcustomerswith whichyouhaveatrustworthyrelationshiporfortheaccessofyourownworkstations youcanchooseFullaccess.Forsensitivecustomersyoucanswitchtotheconfirmall mode. TheWindowsadministratordefinesspecialcustomsettingsandlocksthemin TeamViewer.Perfectforuseincallorsupportcentreswherethesupportersshouldnt beabletouseallpossibilitiesofTeamViewer. Youcandefinetheaccessmodeintheoptionsmenuinthesecuritytab.Thedefaultsettingis FullAccess.
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TeamViewerConnections
Intheauthenticationwindowyoucanchoose theaccessmodeforthecurrentsession.
IntheConfirmallmodeyoucanonlyperformfurther actionsifyourpartnerconfirmsthem.
TeamViewerConnections
TheAccessControlwindowshowstheprecise impactofthechosenmode.
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TeamViewerConnections
4.4.4
DetailedsettingconfigurationfortheAccessControl
ThefollowingsettingscanbecontrolledwiththeAccessControl: Viewremotescreen Controlswhethertheremotescreeninaremotecontrolsessioncanbevieweddirectlyoronly aftertherequestforviewingthescreenhasbeenconfirmed. Allowed Afterconfirmation Remotecontrol Setsthecircumstancesunderwhichremotecontrolispossible: Allowed Afterconfirmation Denied Filetransfer Setsthecircumstancesunderwhichfiletransferispossible: Allowed Afterconfirmation Denied VPNconnection RegulateswhetheraVPNconnectioncanbeestablishedornot: Allowed Afterconfirmation Denied Disablingremoteinput Determineswhetheryoucanblockyourpartnersinputduringaremotesession: Allowed Afterconfirmation Denied Oneverysessionstart ControlremoteTeamViewer DetermineswhetheryoucancontroltheremoteTeamViewerduringaremotesession: Allowed Afterconfirmation Denied
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TeamViewerConnections
WiththeoutgoingAccessControlyoudeterminewhichpossibilitiesyouhaveafterconnectingto aremotecomputeroranadministratordefinesthisforthesupporters. AscounterpartfortheoutgoingAccessControlyoucanadjustinthesecuritytaboftheoptions menutheincomingAccessControl. Exampleofuse:YoupurchaseTeamViewerandwouldliketohaveauniformpossibilityforyour ITemployeestogiveremotesupport.YouwouldliketoconfigureTeamViewersothatyour clientshavetoconfirmactionssuchasfiletransferorremotecontroloftheirmachines.Todoso pleasechooseConfirmallfortheoutgoingAccessControl. Ifthecustomerandthesupporterhavedetermineddifferentrights(e.g.supporterhasoutgoing FullAccess,butthepartnerhaschosenConfirmallfortheincomingconnections)thelowestright willbechosen. Examples: YouhavechosenFullAccessfortheoutgoingAccessControlbutyourconnectionpartner haschosenConfirmallfortheincomingconnections.Youwontbeabletoremotely controlthepartnersmachinewithouthimconfirmingit. YouhavechosenViewandshowoutgoingandyourpartnerhasFullAccessasincoming accessmode.YoucanonlyViewandshowthingsonthepartnersscreen.
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TeamViewerConnections
InthesecuritytabyoucandeterminetheincomingAccessControl.
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TeamViewerConnections
4.5 Usingaliases
ThecomboboxIDintheCreatesessionareasavesthelast20partnerIDs.Youcanassignanalias toeachID. ToassignanaliastoyourpartnerID: 1. ChooseanIDinthecomboboxID. 2. ClickonthehyperlinkID. TheEditIDaliaswindowopens. 3. EnteranaliasintheAliasfieldandclickonOK TheIDfielddisplaysthealiasandtheIDinbrackets.
FieldIDwithpartnerID
Assigninganalias
FieldIDwithalias
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TeamViewerConnections
4.6 RemoteControl
4.6.1 Theremotewindow
TheTeamViewerremotewindow.
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TeamViewerConnections
4.6.2
Remotewindowactions
InthetitlebaroftheremotewindoweitherthepartnersnameorIDisdisplayed.Thereisa toolbarunderthetitlebarwithbuttonsforthefollowingactions: Closeconnection Quitsthecurrentconnectionandclosestheremotewindow. Requestremotecontrol Ifyoudonthavetheauthorizationforremotecontrollingthepartnerscomputer youcanaskforpermissionbyclickingonthisbutton. Filetransfer Opensafiletransferwindowwhichallowsyoutotransferfilesfromandtoyour partnerscomputer. Actions Switchsideswithpartner Clickonthisbuttontochangethedirectionsoyoupartnercancontrolyour computer. CtrlAltDelete Thisbuttonsendsactrlaltdeletecommandtotheremotecomputer.Pleasenote, thatthisbuttonisonlyavailableifyourpartnersTeamViewerrunsasaWindows systemservice. Remotereboot Logoff Logofffromthesystemorswitchuser. Reboot Restarttheremotecomputer Rebootinsafemode Restarttheremotecomputerinsafemodewithnetworkdrivers Disableremoteinput Deactivatesmouseandkeyboardinputontheremotemachine. Showblackscreen Switchesthepartnersscreentoblacksothatthepartnercantseewhatisdone onhiscomputer.
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TeamViewerConnections
View Quality Autoselect Adjustsqualityandspeedautomaticallytotheavailablebandwidth Optimizespeed Optimizesthespeedoftheconnection,thequalitywillbereducedidealfor remotecontrol Optimizequality Optimizesthequalityidealforpresentations. Customsettings Activatesthequalitymodecustomsettings. Editcustomsettings OpenstheCustomsettingswindowinwhichyoucandeterminequality settingsbyyourself. Scaling Original Thepartnersscreenistransmittedinoriginalresolution.Ifyourpartnerhasa higherresolutionthanyourlocalworkstation,youcannavigatewiththe scrollbar. Scaled Ifyourpartnersscreenhasahigherresolution,thescreenwillbescaleddown. FullScreen Ifyouhavethesameresolutiononbothsidesthissettingwillbemostsuitable. Activemonitor Showmonitorn Showstherespectivemonitorofyourpartner. Showallmonitors Ifyoupartnerhasmultiplescreens,youhavethepossibilitytodisplaythemall simultaneously. Selectsinglewindow Allowsyoutoselectasinglewindowontheremotemachine.Acrosshair cursorappears,clickonthetitlebarofaremotewindow.Afterwardsonly thiswindowistransferredtoyourscreen. Showfulldesktop Clickonthisbuttontoshowtheremotecomputerswholedesktopagain. Refresh Forcesascreenrefreshforcaseswhentheautomaticrefreshdoesntwork. Showremotecursor Withthisoptionyoucanshoworhideyourpartnerscursor.
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TeamViewerConnections
Extras SessionRecording Withthismenuoptionyoucanrecordyoursessionasamovie(pleasesee chapter5.2sessionrecording) Start Startsrecordingyourpartnersscreen. Pause Pausesrecordingyourpartnersscreen. Stop Stopsrecordingyourpartnersscreen. VPN YoucanfindmoreinformationaboutTeamViewerVPNinthechapter4.8VPN connection. Start StartstheVPNconnection. Stop StopstheVPNconnection Status... Opensthestatuswindow,inwhichyoucanseeforexampletheIPaddress ofthevirtualnetwork. Chat Startsachatsession. Connectionwindow OpenstheConnectionInfowindow.
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TeamViewerConnections
4.6.3
Servercontrolwindowactions
TheServerControlwindow
Onthesideofthepartnerthatisreceivingremotesupport,asmallwindow(theservercontrol window)offersseveraloptions: CloseConnection Quitsthecurrentconnection. Extras Chat Opensachatsession. Switchsideswithpartner Togglesthedirection,soyourpartnercancontrolyourPC.(ThisButtononly appearsifyoupreviouslyclickedonSwitchsideswithpartner)bychangingthe directiononceyouallowyourpartnertochangethedirectionagainlater. ConnectionInfo OpenstheConnectionInfowindow(pleasesee6.10ConnectionInfo)
Note:TouseWindowsShortcutsontheremotemachinepressScrollLockonyourlocal keyboard.
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TeamViewerConnections
4.7 Presentation
InpresentationmodeyourdesktopistransferredtoyourpartnersPC.Alittlecontrolwindow givesyoucontroloverthepresentationsession:
ThePresentationControlWindow.
4.7.1
Presentationwindowactions CloseConnection Quitsthecurrentconnectionandclosestheremotewindow. Extras ConnectionInfo OpenstheConnectionInformationwindow.(pleasesee6.10ConnectionInfo) Chat Opensachatwindow. Switchsideswithpartner Togglesthedirection,soyoucanseeyourpartnersdesktop. Pausepresentation Freezesyourmonitorsoyoucandothingsonyourdesktopyourpartner shouldnotsee. DisableRemoteInput Thisisthedefaultmode.Yourpartnercanonlyviewyourdesktop.Your partnersmouseclicksaretransferredasreddotstoyourmonitorsoyour partnercanhighlightinterestingpointsofyourpresentation. Removewallpaper Removesyourwallpapersothatafasterconnectioncanresult. Whiteboard Displaysadrawingpalette.Withthetoolsinthedrawingpaletteyoucandraw orwriteanythingonthedesktop. Showsinglewindow Allowsyoutoselectasinglewindow.Afterwardsonlythiswindowis transferredtoyourpartnersscreen.Acrosshairscursorappears,clickonthe titlebarofalocalwindow.Afterwardsonlythiswindowistransferredtoyour partner.Pleasenote,thatthefulldesktopistransferredagain,ifyouclosethe window. Selectwholedesktop Clickonthisicontoshowyourwholedesktopagain(onlyavailableifyou previouslyclickedonShowsinglewindow). Quality
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TeamViewerConnections
Autoselect Adjustsqualityandspeedautomaticallytotheavailablebandwidth Optimizespeed Optimizesthespeedoftheconnection,thequalitywillbereducedideal forremotecontrol Optimizequality Optimizesthequalityidealforpresentations. Customsettings Activatesthequalitymodecustomsettings. Editcustomsettings OpenstheCustomsettingswindowinwhichyoucandeterminequality settingsbyyourself. Monitor Showmonitorn Showstherespectivemonitorofyourpartner. Showallmonitors Ifyoupartnerhasmultiplescreens,youhavethepossibilitytodisplaythem allsimultaneously.
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TeamViewerConnections
4.7.2
Whiteboard Control Pausesthedrawingmodeforyoutocontrolthecomputernormally. Eraser Deletespartsofthedrawings.Inthecollapsiblemenuyoucandeterminethetoolsize. Pencil Enablesyoutomakefreehanddrawings.Inthecollapsiblemenuyoucandetermine thecolorandthesizeofthepencil. Highlighter ForhighlightingtextInthecollapsiblemenuyoucandeterminethecolorandthesize ofthepen. Rectangle Drawsarectangle.Inthecollapsiblemenuyoucandeterminethecoloroftheframe andthefillingaswellasthewidthoftheline.PressCtrlwhiledrawinginordertodraw asquareandShiftfordrawingaconcentricsquare. Ellipse Drawsanellipse.Inthecollapsiblemenuyoucandeterminethecoloroftheframe andthefillingaswellasthewidthoftheline. PressCtrltodrawacircleandShifttodrawaconcentricellipse. Text Letsyouwriteatext.Clickonthesymbolagaintostopwriting. Inthecollapsiblemenuyoucandeterminethefontsize,colorandtype. Balloon Drawsaspeechbubble.Clickontheplacewhereyouwouldliketocreateaspeech bubble,writeyourcommentand,finally,clickontheplacethespeechbubbleis supposedtopointat. Inthecollapsiblemenuyoucandeterminethefontsize,colorandtype. Delete Deletesthecompletedrawing. Save SavesthescreenshottogetherwiththewhiteboardsketchasaPNGimage.
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TeamViewerConnections
4.8 Filetransfer
4.8.1 Thefiletransferwindow
Thefiletransferdialogallowsyoutosendandreceivefilesandfolders.
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TeamViewerConnections
4.8.2
Filetransferactions
Inthefiletransferdialogyouseeyourfilesystemontheleftandyourpartnersfilesystemon therightside.Thereareafewbuttonstocontrolthefiletransferoperations: Refresh(Hotkey:F5) Refreshesthecurrentfolder. Delete(Hotkey:del) Deletestheselectedfilesorfolders. Createanewfolder Createsanewfolder. Browsetoparentfolder(Hotkey:Backspace) Movestotheparentfolder. Browsetodrives(HotkeyCtrl+Backspace) Movestothedrivesview.YoucanalsoreachspecialWindowsfoldersuch asdocumentsanddesktophere. Send(HotkeyF11) Sendstheselectedfilesandfolderstotheremotemachine. Receive(HotkeyF11) Transferstheselectedfilesandfoldersfromtheremotemachinetothe localmachine. Torenameafileorfolderclickonceonanalreadyselecteditemtomake thenameeditable
Rename 4.8.3
Thefiletransferlogfile
Onyourpartnerssiteallfilesystemoperationsareloggedtoalogfilewindow.
Thefiletransferlogdialoglistsallfilesystem operationsontheremotecomputer.
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TeamViewerConnections
4.9 VPNconnection
WiththeVPNoptionyoucanestablishavirtualprivatenetworkbetweenyouandyourpartner. TwocomputersthatareconnectedwithVPNareinacommonnetwork.Youcanaccessthe networkresourcesoftheothercomputerandaccordinglyyourpartneralsocanaccessthe resourcesofyourownlocalmachine. 4.9.1 ExamplesfortheusageofTeamViewerVPN Youcanprintoutsomethingontheremotecomputer Youcanuseanapplicationlocallyonyourmachinewhichaccessesaremotedatabaseby havingaVPNconnectiontotheremotedatabaseserver. Makeperipheraldevices(e.g.printer)andfilesinyourlocalnetworkaccessibleforexternal partners. Inthesupportcaseaccessremotedatabasesfromyourlocalfrontend(e.g.SQLServer ManagementStudio). 4.9.2 Premises
ThepremisefortheuseofTeamViewerVPNisthatTeamViewerisinstalledonbothsideswith theoptionTeamViewerVPN. NOTE:YoudontneedTeamViewerVPNforremotecontrollingthepartnerPCortransferring files.ProfessionalITstaffwillknowthepossibilitiesandadvantagesofthisconnection. NOTE:IfyouconnecttotheremotePCwithTeamViewerVPN,bothcomputersareinacommon virtualnetwork.Ifyouneedtocommunicatewithfurthercomputerslocatedinthepartners network,youhavetosetstaticIProutes.Inordertodosoadvancedskillsinadministering Windowsnetworksareessential. 4.9.3 StartingaVPNconnection
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TeamViewerConnections
4.9.4
ActionsintheVPNTeamViewerwindow
IntheVPNTeamViewerwindowyouhavethefollowingoptions: IntheActiveVPNconnectiondropdownmenuyoucanchoseinthecaseofmultiple connectionswhichconnectionyouwouldliketobeshown. IfyouclickontheCloseconnectionbuttonyoucanclosethechosenconnection. IntheStatussectionyoucanseeyourIPaddressandtheIPaddressofyourpartner. IntheActionssectionyoucantesttheVPNconnection: o TheTestpingbuttonsendsapingsignalfortestingthenetwork o TheSharefilesviaExplorerbuttonopenstheWindowsexplorerwithaccesstothe remotefiles.(Pleaseconsiderthatyoumayhavetoauthenticateyourselfontheremote computer.)
TheVPNTeamViewerwindows.
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TeamViewerMiscellaneousFunctions
5 MiscellaneousFunctions
5.1 Chat
TheChatwindowallowsyoutochatwithyourpartner.Youcanstartachatsessionbyclickingon themenuitemChat..intheremotewindowortheservercontrolwindow.
TheTeamViewerchatwindow
5.2 Sessionrecording
Duringthesessionyouhavethepossibilitytorecordyourremotesessionasmovie.The recordingisexecutedinTeamViewersown.tvsfileformat.Forthisreasonitisensuredthatthe fileisunchangeableandalsocanbeusedforpurposesofrevision. Torecordasession: 1. ClickExtras|Record|Startinthemenuoftheremotecontrolwindowtobeginthe sessionrecording. 2. TofinishtherecordingpleaseclickonExtras|Record|Stop,orjustclosetheremote session. Awindowwillaskwhereyouwouldliketosaveyourfile. Toplaybackarecordedsession: 1. ClickonExtrasandPlayrecordedsession...intheTeamViewerapplicationwindow 2. ThewindowOpenfilewillappear. 3. Chosethedesiredfile. ThemoviewillbeplayedbackinTeamViewer. Note:IfyoudoubleclicktheTeamViewer.tvsfileintheWindowsexplorerTeamViewerwillbe startedautomaticallyandyoucanplayitback. NOTE:Ifyouwouldliketorecordallyoursessions,pleasechooseExtras/Options/Advanced/ AutomaticallystartSessionRecorderwhenbeginningremotecontrolsession.
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TeamViewerMiscellaneousFunctions
5.3 LANConnections
ConnectionsinthelocalnetworkcanalternativelybeinitiatedviatheIPaddress(themachine name).ThereforeyouhavetoconfigureTeamViewertoacceptincomingLANconnections. ToactivateincomingLANconnections: 1. ClickonExtras|Options|General 2. ActivatetheAcceptincomingLANconnectionsoptionintheConnectionarea. Toconnecttoacomputerinthelocalnetwork 1. EntertheIPaddressintheIDfield. 2. InotherrespectsfollowthestepsasdescribedinConnectingtoapartner.
TeamViewermainwindowwithIPaddress.
5.4 RemoteUpdate
WiththefunctionRemoteUpdateyoucanupdateTeamVieweronaremotecomputer.This functionwouldbeparticularlyinterestingforupdatingTeamVieweronunattendedcomputers (e.g.servers). ThisfunctionrequiresthatTeamViewerisconfiguredinawaythatitstartsautomaticallywith Windows. HowtoperformaRemoteUpdate: 1. ClickonExtras/RemoteUpdateinthesessionwindowduringarunningremotecontrol session. 2. Followtheinstructionsintheremotecontrolwindow.
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TeamViewerOptions
6 Options
6.1 Generaltab
TheGeneraltabofferssomebasicsettings: General YourDisplayName Enteryournameorcompanynamehere.Thistextisdisplayedinthetitlebarofthe remotecontrolwindowandinyourpartnerschatwindow. Startup StartTeamViewerwithWindows TeamViewerstartsautomaticallywithWindowsandisthatwayexecuteddirectly afterthestartofWindowsandbeforetheWindowsLogin. Minimizetotraymenu MinimizesTeamViewertothesystemtray(infoareaofthetaskbar)insteadoftothe taskbar. Password IfyouenterapasswordinthePasswordfield,thenthispasswordisrequiredinstead oftheautomaticallygeneratedsessionpasswordtogetaccessonyourcomputer. YouhavetoenterapasswordinthisfieldifyouhaveactivatedtheoptionStart TeamViewerwithWindowsontheGeneraltab. Connection AcceptincomingLANconnections AcceptsincomingLANconnectionsonport5938(see5.3LANconnections) ProxySettings... Openstheproxysettingsdialog.
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TeamViewerOptions
TheGeneraltaboffersyouvarioussettings.
6.2 DialogProxySettings
Inmostcasesthedefaultsetting(Usewebbrowserproxysettings)willbesuitable.Youcan usecustomsettings,forexample,ifyouhavenotconfiguredtheproxysettingsinyour browser. Noproxy Usethissettingifyouaredirectlyconnectedtotheinternet. Usewebbrowserproxysettings Usethissettingifyouarebehindaproxyandtheproxysettingsarealready configuredinyourbrowser(InternetExplorerorFirefox). Usemanualproxy Usethissettingtomanuallyenteryourproxysettings.
IntheProxySettingsdialogyoucanconfigure accesstotheinternetifyouhaveaproxyserver..
6.3 Remotecontroltab
TheRemoteControlTabofferssettingsfortheTeamViewerRemoteSupportmode.Thesettings inthisdialoghaveanimpactonallRemoteSupportSessions.
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TeamViewerOptions
Display Quality Youmaychoosebetween: Optimizespeed(defaultsettingbestpossiblespeedatacceptablequality) Optimizequality Autoselect CustomSettings Removeremotewallpaper Removestheremotedesktopbackgroundduringthesession. AccessControl(outgoing) FullAccess Thisoptionallowsyoutohaveimmediateaccesstoallfunctionsofyourcomputer. Confirmall Youcaninitiallyonlylookatthedesktopoftheremotecomputer.Forfurtheractions yourconnectedpartnerhastoagree. Viewandshow Youcanlookatthedesktopoftheremotecomputerbutyoucannotoperateonit. CustomSettings TheConfigurationbuttonoffersyouthepossibilitytodefineindividualsettingsand thereforetodisabledifferentfeaturescompletely,toallowafterconfirmationorto permitfromthebeginningofthesession. Nooutgoingconnectionsallowed Nooutgoingconnectionsareallowed. Seealsoaccesscontrolforthefeaturesyoucanactivate!
IntheRemotecontroltabyoucanpredefinethesettingsforthe remotesession.
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TeamViewerOptions
InthedetailsdialogoftheAccessControlyoucan definesettingsforthefollowingsession.
6.4 CustomSettingsDialog
ThecustomsettingsdialogisonlyavailableifyouchooseCustomsettingsinthequalitydrop downmenuofthedisplaysettings.Youcanspecifyyourcustomsettingshere. Colors Youcansetthecolordepththatshouldbetransferred.Morecolorsneedmore bandwidthsoyoucanincreaseperformancebychoosingfewercolors. Quality Youcansetthequalitylevelhere.Alossycompressionisusedtoreducethedata trafficwhenyoumovetheslidertotheleft.Thissliderisonlyactiveifyousetthe colorslidertoHighorTrueColor. OptimizeQualityonFastServers Whenenabledthisoptionmayincreaseperformanceonfastserverswithgood networkbandwidth.Thisoptionisdisabledbydefaultbecauseitmayresultinhigh CPUusageontheremotecomputer(whengivingremotesupport)oronthelocal computer(whenmakingpresentations). DisableAeroGlassonWindowsVista DisablesAeroGlassonWindowsVistaremotecomputerstoimproveperformance.
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TeamViewerOptions
Inthisdialogyoucandefinequalitysettings.
6.5 Presentationtab
ThePresentationTabofferssettingsfortheTeamViewerPresentationmode.Thesettingsinthis dialoghaveanimpactonallpresentationsessions. DisplayOptions Quality Letsyouchoosebetween: Optimizespeed Optimizequality(defaultautomaticallycontrolsthequalitydependingonthe establishedconnectionperformance) Autoselect Customsettings WhenyouchooseCustomsettingstheCustomsettingsbuttonbecomesactive.Withthisbutton youcanopentheCustomsettingdialog. Removeownwallpaper Removesthewallpaperofthelocalcomputerduringthesession. Security Allowpresentations Thisoptionallowsyoutogenerallyforbidpresentations. Changedirectionallowed Ifenabled,thedirectioncanbechangedduringapresentationsothatyoucansee theremotecomputer. Allowpartnertointeract Ifenabledtheinputontheremotecomputercanbeactivatedduringpresentation. Theconnectedpartneristhenenabledtooperateonyourpresentationmachine.
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TeamViewerOptions
Singlewindowmode
Inthepresentationtabyoucandefinetheoptionsforyour onlinepresentation.
6.6 Securitytab
Thesettingsonthesecuritytaballowtheconfigurationofsecuritycriticalsettings. General Changesrequireadministrativerightsonthiscomputer WhenthischeckboxisselectedthesecuritytabandtheStartupoptionsonthegeneral tabareonlyavailableforuserswithWindowsadministratorrights. DisableTeamViewershutdown Whenenabled,TeamViewerisminimizedtothesystemtrayiftheExitcommandduring thesessionisexecutedorifyouclosetheTeamViewermainmenu. Configureblackorwhitelist Openstheblackandwhitelistdialog.InthisdialogyoumayeitherexplicitlyentertheIDs thataregrantedaccesstothelocalcomputer(whitelist)ortheIDsthataredeniedaccess tothelocalcomputer(blacklist).
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TeamViewerOptions
WindowsAuthentication InthismenuyoucandefineiftheremoteTeamVieweruserisallowedtoconnecttothelocal machinewiththeWindowslogin. Windowsloginisnotallowed Defaultvalue.TheauthenticationisonlypossibletroughtheTeamViewerpassword. WindowsloginisonlyallowedforAdministrators WindowsAdministratorsofthemachinecanconnectbyusingtheWindows Authentication. Windowsloginisallowedforallusers AllWindowsusersofthecomputercanloginbyusingtheWindowsAuthentication. Note: WithapprovedWindowsAuthenticationthesecurityofyourcomputersdependsdirectlyonthe security(complexity)oftheWindowspasswordsofallWindowsusersonthiscomputer. PleaseensurethatallWindowsloginsaresecuredwithconfidentpasswords. AccessControl(Incoming) FullAccess Yourconnectionpartnerobtainsfullaccessonthelocalcomputerimmediately. Confirmall Firstofallyourconnectionpartnerisabletoviewyourdesktop.Youhavetoconfirm advancedoperations. Viewandshow Yourconnectionpartnerisabletoviewyourdesktopbutnottocontrolit. Customsettings YoumaydefinecustomsettingswiththeConfigurebuttonandhenceyouareableto disabledifferentfeatures,toallowthembyconfirmationortoallowthemfromthe beginningofthesession. Noincomingconnectionsallowed Therearenoincomingconnectionsallowed. Pleasereadchapter4.3AccessControlfordetailedinformation. Note: Pleasenotethatwhenconfiguringthewhitelistthereisadangeroflockingyourselfout!Ifyou replaceasupportcomputeritwillgetanewID.Onlyusethisfunctionifyoucanreachthe remotecomputerlocallyoralwaysaddmultipleIDstothewhitelist.
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TeamViewerOptions
Inthesecuritytabyoucandefinesecuritysettings.
Intheblackandwhitelistdialogtheremote accesscanbeexplicitlygrantedordenied
6.7 Custominvitationtab
Thecustominvitationtabprovidesyouwiththepossibilitytoinviteyourbusinesspartnerquickly anduncomplicatedbyemailtoaremotesupportsession. Subject Hereyoucanchangethesubjectheadingofyourinvitationmail. Invitationmessage Hereyoucansetthedefaultmessageofyourinvitationmailindividually.After confirmationwiththeTestinvitationbuttontheinvitationmailwillbegeneratedinyour emailapplication.Youcanthensendtheemaildirectlyfromthisapplication.Byclicking Resetthedefaultinvitationmailwillberestored.
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TeamViewerOptions
6.8 Advancedtab
OntheAdvancedtabyoucansetupadvancedsettingsforyourTeamViewerapplication. General: Temporarilysaveconnectionpasswords. Sessionpasswordswillbesavedbydefaulttoenabletheimmediateresumptionofthe connection.AftertheshutdownofTeamViewerthepasswordsarenolongersaved.Via thisoptionyoucancompletelypreventthesavingofpasswords. Showyourpartner'scursor Thecursorofyourpartnerwillbedisplayed. Enableblackscreenifpartnerinputisdeactivated Ifyoudisabletheyourpartner'sinputthescreenoftheremotecomputerisadditionally disabled. AutomaticallystartSessionRecordingwhenbeginningremotecontrolsession SessionRecordingstartsimmediatelywhenbeginningasession. Ignorealphablendingonthiscomputer Semitransparentwindowsarebroadcastedasplainwindows FullaccessgrantedwhenapartnerisconnectingtotheWindowslogonscreen ThisoptionisonlyavailableifTeamViewerisconfiguredtostartautomaticallywith Windows.Ifthisoptionisactivatedonecandirectlyremotecontrolthecomputer differentlyfromthesecuritysettingsonthiscomputergiventhatnouserisloggedinto theWindowscomputer.(TheuserhastoremotelylogontoWindowsthen) Enablelogging Ifenabled,TeamViewerwritesallerrorsandeventsintoalogfile. Enableconnectionlogging Ifenabled,TeamViewerwritestheinformationforalloutgoingconnectionsintoalog file.ThisoptionhastobeenabledwhenyouareusingtheTeamViewerManager. YoucanopenthelogfilefolderbyclickingExtraswithintheTeamViewermainmenuand thenclickingOpenlogfiles. Network: EnableUDP TeamViewerattemptstoestablishfastUDPconnections.Youshouldonlydisablethis featurewhenconnectioninterruptionsoccuronaregularbasis. LANconnectionsonly TeamViewerdoesnotestablishaconnectiontotheTeamViewernetworkandcanonly bereachedlocallyviatheIPaddress. TeamViewerServer OpenstheTeamViewerServerdialog. TeamViewerDirectIncheck OpensadialogwheretheavailabilityofTeamViewerischecked.TheDirectInPorts80 and5938donothavetobeopened,however,TeamViewercanusetheseportsif availableforestablishingfasterconnections.
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TeamViewerOptions
EnableDirectInperformanceoptimization WhenthischeckboxisactivatedTeamViewertriestoconfiguretheportforwardingfor theports5938and80inUPNPablerouters(seeTeamViewerDirectIncheck). Import/ExportOptions HereyoucanexportyourTeamViewersettingsintoaconfigurationfile(*.ini).Thismakesaquick adoptionofpredefinedsettingspossible. Howtoexportyoursettings: 1. ClickonExport 2. Awindowforsavingtheconfigurationfileopens.Choosealocationtosavethefileand clickonsave. Howtoimportyoursettings: 1. ClickonImport 2. Awindowforopeningtheconfigurationfileappears.Chooseaconfigurationfileandclick onopen. VPNdrivers ViathebuttonInstallVPNyoucaninstalltheVPNdriverwhichisrequiredforestablishingVPN connections.TheVPNdrivercanalsobeuninstalledviathisbutton.
6.9 DialogTeamViewerServer
IntheTeamViewerwindowyoucandefineafixedserver.
IntheHomeserverwindowyoucanenterthenecessary informationsforconnectingtoyourownTeamViewerserver.
NOTE:PleaseenteraserverhereonlyiftheTeamViewersupportstaffrequestsyoutodoso!
6.10 ConnectionsInfo
TheConnectionInfodialoginformsyouaboutthecurrentconnectiondata.
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TeamViewerOptions
Accesscontrol IntheAccessControlareatheeffectivesettingsoftheaccesscontrolforthecurrentconnection aredisplayed. Information Connectiontype Informsyouaboutthetypeoftheconnection Duration Informsyouaboutthedurationofthesession. Traffic Informsyouabouttheamountofdatatransferred. Display Informsyouaboutthescreenresolutionundthecolordepth. Version InformsyouwhichTeamViewerversionyourconnectionpartnerhas.
TheconnectionInfowindowwill displayyouraccesspriviledges.
6.11 QuickSupportOptions
IntheQuickSupportOptionswindowyoucandefinesettingsfortheTeamViewerQuickSupport module. Youcanaccessthisdialogbyclickingonthegearwheeliconinthetoprighthandcornerofthe TeamViewerQuickSupportscreen. Eventlog Eventlog IfenabledTeamViewerQuickSupportwritestoaneventlog.Thislogmayhelpwhen searchingforerrorsinsupportcases. Openlogfiles OpenstheWindowsfolderinwhichthelogfileisstored.
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TeamViewerOptions
ProxySettings Pleaseseechapter6.2DialogProxySettings.
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