1. PRINCIPLES AND METHODS OF EFFECTIVE ORAL COMMUNICATION, MEANING , NATURE AND IMPORTANCE OF LISTENING- LISTENING PROCESS , PRINCIPLES AND TYPES OF LISTENING KEY ISSUES IN READING SKILLS- GUIDELINES FOR EFFECTIVE READING, MEANING , CHARACTERISTICS OBJECTIVES OF WRITTEN COMMUNICATION. 2. DEFINITION OF INTERVIEW, PROCESS AND TYPES OF INTERVIEWS, TECHNIQUES AND STYLES OF INTERVIEWS QUALITIES OF INTERVIEWER. 3. INTRA PERSONAL RELATIONS PERCEPTION- INTERPERSONAL RELATION TRANSACTIONAL ANALYSIS GROUP BEHAVIOR AND COMMUNICATION STAGES IN GROUP FORMATION COHESIVENESS AND COMMUNICATION WITH GROUP. 4. PERSONALITY DEVELOPMENT INTERPERSONAL INTERACTIONS EXCERSIES.
announcements. principles and types of listening key issues in reading skills. It is the valuable asset in the competitive world particularly lawyers. not only the speaker lengthy message sentences confuse and leads to mis-understanding. Breifity: y a message to be delivered should be brief y It should be neither too short. Precise y Precisation is the most important principle in effective communication y Using precise words means speaking in exact detail y Using right words at right place to the conte4xt y Vague words should be avoided. y The communication will be effective.
. it can be achieved with simple words and short sentences. The capacity to communicate effectively clearly is an important skill. radio broadcast interviews. nature and importance of listening. The sender the medium the receiver and the message are the four basic factors. It any profession it is not possible to get through without communication. Oral communication is considered to be the earliest and common media of communication. y An effective communicator avoids clichés.
2. characteristics and objectives of written communication.guidelines for effective reading.listening process. Clearness or clarity: y The essential feature of good oral communication is clarity. teachers. In oral communication the sender and receiver exchange their ideas and thoughts verbally either in face to face discussions or through any mechanical or electrical device like telephone y It includes face to face conversations over the telephone. conferences. Clichés y It is the phrase which is use often and which has no meaning. y Short sentences gives the listeners time and opportunity y It may use simple. meaning. when he is involved in a serious mood of conversation. parents and children etc. and common words.
Principles of effective communication: y y y y 1. y Clarity of message is the first and most important among the principles y Before we start taking and put them in conversation is clearness. associated with communication. The confusion and mis-understanding in conversation are due to ineffective fault vague speech. to seminars. short an familiar words. nor too lengthy y Time factor is an important factor. meetings.
3. Oral communication: it is direct face to face communication between two or more persons.Unit 1
Meaning. over the public system speech etc. group discussions. y A speaker may use unconsciously.
MEETING: a meeting usually involves many persons. NEGOTIATIONS: it is official discussion between representatives of opposition groups who are trying to reach an agreement. y To convey meaning is more important than using more words. A presentation has a face to face setting by it is largely one way communication. It is a face to face setting but the distance between the speaker and the audience is ling. But the leader may find during the discussion. 5. using more words will take more time thus the listener may get tired and may mis-understand the meaning. Two parties are involved in the interview. Negotiation is very difficult form of oral communication and requires complex skills. encourage inspire. 3. Group discussion is used as a tool for selecting candidates by observing their behavior and ability in the group activity. Buyers and sellers negotiate to settle the final price. TELEPHONE CONVERSATION: in telephonic conversation the people are physically away and connected by telephone language. clarity of speech and skill full use of voice is important. A good dead of the success of presentation depends on the environment and the arrangements in the room. A meeting is a highly structured event. voice. eye contact and body movements. A face to face setting is possible between two individuals or among a small group of persons and at interview or in small meetings. Negotiation work is assigned to only experienced and especially skilled persons. That is interviewer and the interviewee. 8. The purpose of an interview is to assess to judge whether interviewee is suitable to enter into a business or not.5. Visual ads are also using to suppo9rt the oral communication. Interview: it is a formal meeting or discussion with someone on a particular subject. The success of the public speech depends on the arrangement and on the speaker skill in suing gestures and voice and using the microphone. commercial jargon only people who are well in particular subject can understand. oral communication is best when it is face to face. 4. y Verbosity in oral communication is to great danger. The audience may consist of just on reo f up to 50 and more the larger the audience micro phones and caller mikes are comfortable. METHODS OF ORAL COMMUNICATION: 1. 7. He does not have the advantage of physical presence. A group discussion is a very stimulating and useful communication activity it helps in understanding a situation. There is no immediate feedback. Public speech: a public speech is given to a large audience through a microphone. 6. expression. 2. The person who makes the presentation is expected to answer the questions at the end to ensure that there is a good presentation. y It may be called as legal jargon y Military jargon. It is the joint effort of the group there is no appointed leader. telephone talk differs entirely on the voice. The group has a problem or a topic to discuss and find a solution or come to conclusion within the allotted time of half hour or 1 hour. Communication can flow both ways in this situation. Clear information is possible. Management and employees negotiate to settle their differences. In this conversation we can add our words. FACE TO FACE CONVERSATION: it is a direct oral communication between two individuals in their physical presence. Presentation: a presentation is a formal well prepared talk on a specific topic delivered to a knowledgeable and interested audience. Jargon y Jargon is a field applicable relating to particular section of profession. The purpose of public speech may be to entertain. A
. Group discussion: it is a meeting of 8 to 10 persons for discussing a give topic. There is an immediate feedback. tone. There is a chairman or leader who leads and guides the communication and maintains proper order.
Even if you feel his approach is wrong. Listening is a fine art.
PRINCIPLES OF GOOD LISTENING:
1. 3. Of all skills of communication. It is enough to listen during a speech you have to remember what you have teared you have to think over the communication received sometimes not it down immediately after the communication has been completed. 8. carefully and systematically poor listening is one of the barriers to effective communication. reception and perception.meeting is backed up by return communication in the form of notice of the meeting and agenda circulated before the meeting.
Listening: it is the receiver s activity in oral communication. IMPORTANCE OF LISTNING: 1. It can be practice by consciously. 7. A manager has spent more time listening to other than speaking and a good manager spends about 45 per cent of his time in listening. In familiar when communication occur gossip bridged mis understanding. Work is accomplished more accurately and effectively. It is the responsibility of the speaker to make effort to be understood. It is also equally necessary to understand his intellectual account. In organizations effective communication transforms a group into a team. If the supervisors listen with understanding feelings others some of their grievances dis-appear. It reduces dialogue boredom and struggle. A communication mistake is to say what have to say. 2. You simply serve as a minor and encourage the other person to continuous talking occasionally make summery responses such as you thing you are in a dead end of the job. 5. Listener is the king pin in the entire process of communication to whom actually the message is meant to understand interrupt correctly and to act accordingly hence listening is one of the most different aspect of communication. Success of any interaction with others whether at home or with friends or at college or work place depends on the ability to listen. Understand speakers feeling: better to understand the feeling of the speaker. 3. 2. Some people who both listen and speak effectively such people facilitate better listening one can improve his speaking by listening intentronerlly. The best listener may become a good speaker too. Effective listening. 4. 6. taking notes during the meeting and writing of minutes after the meeting Etc. It appears that the listeners are just for. In a communication where the supervisors are poor listeners there can be problem of human relations. It is commonly happened when we are talking to someone when observe that is not really listening but only hearing. conflict and resentments. but in doing so. Listen patiently: the speaker is entitling of be heard. A guide to the listener is to indicated simple acceptance by nodding and an occasional I SEE (OR) UM! HM. Listening is a process involving awareness. Demand careful attention because most of the people have difficulty in taking clearly about that feeling. In working with people skilled and sympathetic listening is the most effective tool. In efficient listening affects interpersonal relations as well as decision making and employee relation. Re-statement and summary: restatement the person feeling briefly but accurately at his stage. And listeners have the responsibility to be attentive and to make efforts to understand the meeting of the speaker. Listening is the most important.
Projective listening: this is more commonly used in committee meetings and a type of group communication. 4. Fake listening: fake means duplicate. Evaluating listening: a listener who listening to a message space his time and think to judge and evaluate what is set by speaker and sometimes form rebuttals. It is a process to observe and understand what is said and the view point of the speaker. nodding. The listener observes careful the facial expressions of the speaker gestures. Passive listening: in the case of passive listening the listener just observes the information given just like. They develop the habit of taking attention steady fastly fix their eyes on the speaker and try to projects them self s as good listeners. Less explanation: in effective communication better results can be achieved by giving less emphasis to explain and more emphasis to listening. pause. 7. 2. It indicates observation of punctuations like speakers pattern of breath. Time for discussion: it is a good principle to allow time for discussion to continuous without interruption. Avoid expressing views: the sound principle for effective listening try to limit the expression of your views because there may encourage or repress what the other person says. many listeners mistake silent for listening. 7. The omission of this type may be clue to gather some more facts from the person. Listener has to fully grasp the message and the emotional contain of the ideas. 8. 3. Body language. 6. sound. Marginal listening: a listener has a capacity to listen 4 times faster than some once can talk so the listener can sue the extra time available to think about other matter than the subject matter given by the speaker this is known as marginal listening. Common clichés: try to listen for what is not said evisation for pertinent are to ready agreement with common clichés. 5. Active listening: it is also called as emphatic listening. hearing a tape recorder. It is also advisable to separate the conversation from more appreciable conversations. It is very difficult task to become an active listener unless one practices. 5. Listening by observation: it is systematic and deliberated study through the eyes spondaries accurence of feeling and actions of the speaker while talking (the aim of observational listening is to draw meanings from non-verbal cues. Rapport: it is a good principle to establish a good rapport with the sender TYPES OF LISTENING: 1. Deliberate listening: a listening is said to be deliberate when it is intended to the contain of the message and to understand the feeling and context in which the communication is taken place. Listening for feeling contain is called active listening. Every effective listening which is decided when the receiver understands the message is the subject of communication in the same sense and intention of the sender.4. They usually miss many important points make by the speaker. clichés etc. 6. In process judgment making is not an important aspect but an attempt is more to grasp the message before contradiction. Listening to this type is more useful in solving complex problems and in using participative leadership tools.
. 8. smile and other mannerisms.