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Published by Vikas Tyagi

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Published by: Vikas Tyagi on Aug 21, 2011
Copyright:Attribution Non-commercial


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Clean removal of Acronis

The below steps are to be followed entirely at your own risk as it is not Zenith's software or Drivers you’re removing. Please ‘backup’ the registry before making any changes to it. 1. Remove Acronis software from Add/Remove Programs. 2. Reboot the server. 3. Still While installing backup agent if you receive an error for the presence of Acronis software. Follow the below mentioned steps. 4. Check the registry of that machine to see if the following registry key exists: a. HKLM\System\CurrentControlSet\Services\snapman, (If this key exists, then Acronis’ snapman.sys driver is still installed.) b. As an administrator, run regedit.exe and navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{4D36E967-E325-11CEBFC1-08002BE10318}. c. Remove the snapman entry from the "UpperFilters" values. This will unregister the snapman.sys driver as a PnP filter for disk devices. d. Navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0BEC7-08002BE2092F}. e. Remove the snapman entry from the "UpperFilters" values. (This will unregister the snapman.sys driver as a PnP filter for logical volume devices.) f. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\snapman and add a REG_DWORD value named DeleteFlag with a value 1 inside this snapman key. g. 5. Change the Start REG_DWORD value inside the snapman key to 4 (disabled). Reboot the server.

6. Move c:\windows\system32\drivers\snapman.sys to any c:\temp (The windows installation path may be different on your server) or delete snapman.sys 7. Reboot the Server.

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