Manual - TeamViewer 6.

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Revision TeamViewer 6.0 – 9947c

Table of Contents

Table of Contents
1 1.1 1.2 1.3 1.4 2 2.1 2.1.1 2.1.2 2.1.3 2.1.4 2.1.5 2.1.6 2.1.7 2.2 2.3 2.3.1 2.3.2 2.4 2.5 2.5.1 2.5.2 3 3.1 3.2 3.2.1 3.2.2 3.3 3.3.1 3.3.2 3.4 3.4.1 3.4.2 4 4.1 4.1.1 4.1.2 4.1.3 4.2 4.2.1 4.2.2 4.2.3 Scope of Service.......................................................................................................................... 1 About TeamViewer .................................................................................................................... 1 New with Version 6.0 ................................................................................................................ 1 Functions of Mac and Linux Version....................................................................................... 2 About this Manual .................................................................................................................... 2 Installation ..................................................................................................................................3 TeamViewer Downloads ............................................................................................................3 TeamViewer Full Version ..........................................................................................................3 TeamViewer QuickSupport: ......................................................................................................3 TeamViewer Host ......................................................................................................................3 TeamViewer QuickJoin............................................................................................................. 4 TeamViewer Portable................................................................................................................ 4 TeamViewer Manager ............................................................................................................... 4 TeamViewer MSI Package........................................................................................................ 4 Installing TeamViewer...............................................................................................................5 Configure TeamViewer to Start with Windows ...................................................................... 7 Differences between Application and System service ............................................................ 7 Configuring TeamViewer as Windows System Service ......................................................... 7 Terminal Server Operation ....................................................................................................... 9 License Activation ................................................................................................................... 10 Activating the TeamViewer License ....................................................................................... 10 Terminal Server Licensing ..................................................................................................... 10 Basics ........................................................................................................................................ 11 Connection ............................................................................................................................... 11 TeamViewer Main Window..................................................................................................... 12 Remote Control ........................................................................................................................ 12 Presentation.............................................................................................................................. 13 QuickSupport Main Window ..................................................................................................14 Configuring QuickSupport......................................................................................................14 Individual QuickSupport Preferences .................................................................................... 15 QuickJoin Main Window ......................................................................................................... 17 Configuring QuickJoin ............................................................................................................ 17 Individual QuickJoin Preferences ...........................................................................................18 Remote Control ....................................................................................................................... 20 Connecting to a Partner .......................................................................................................... 20 The Remote Control Window.................................................................................................. 21 Operations in the Remote Control Window ........................................................................... 21 Operations in the Remote Control Window .......................................................................... 26 File Transfer ............................................................................................................................ 27 The File Transfer Window...................................................................................................... 27 File Transfer Operations ......................................................................................................... 28 The File Transfer Event Log 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Table of Contents

5 5.1 5.2 5.3 5.4 5.5 5.6 5.6.1 5.6.2 5.6.3 5.6.4 5.6.5 5.6.6 5.7 6 6.1 6.2 6.3 6.4 6.5 7 7.1 7.1.1 7.1.2 7.1.3 7.2 7.2.1 7.2.2 7.2.3 7.2.4 7.2.5 7.2.6 7.2.7 8 8.1 8.1.1 8.1.2 8.2 8.2.1 8.2.2 8.3 8.4 9 9.1 9.2

Remote Control - Advanced Functions .................................................................................. 30 Connecting with Windows Authentication ........................................................................... 30 Connecting via the Web Connector ........................................................................................32 Connecting via QuickConnect................................................................................................ 34 Remote Update........................................................................................................................ 36 Remote System Information .................................................................................................. 36 Access Control .......................................................................................................................... 37 Overview of Access Control ..................................................................................................... 37 Selecting the Access Mode for the Current Session ............................................................. 38 Access Control Details ............................................................................................................ 39 Overview of the Detailed Settings for Access Control .......................................................... 39 Custom Settings .......................................................................................................................41 Interdependency between Access Control and Security Settings .........................................41 Connection Info ...................................................................................................................... 43 Presentation............................................................................................................................. 44 Basics ....................................................................................................................................... 44 Connection with TeamViewer Full Version .......................................................................... 45 Connection with TeamViewer QuickJoin.............................................................................. 46 Browser-Based Presentation ................................................................................................... 47 Operations in the Presentation Control Panel ...................................................................... 48 TeamViewer Partner List ........................................................................................................ 54 TeamViewer Account.............................................................................................................. 54 Creating a TeamViewer Account ............................................................................................ 55 Managing the TeamViewer Account ..................................................................................... 56 Logging in to Your TeamViewer Account .............................................................................. 57 Operations in the Partner List ................................................................................................ 58 Icons in the Partner List ......................................................................................................... 59 Adding Groups and Partners to Your Partner List ............................................................... 59 Quick Access ........................................................................................................................... 61 Partner Context Menu ............................................................................................................ 62 Partner Chat and Offline Messages ....................................................................................... 62 Operations in the Chat Window............................................................................................. 63 Pre-Chat via TeamViewer QuickSupport .............................................................................. 64 Multimedia Functions ........................................................................................................... 66 Audio Transmission .............................................................................................................. 66 Establishing an Audio Transmission to a Partner ............................................................... 66 Audio Options ........................................................................................................................ 66 Video Transmission ................................................................................................................ 68 Establishing a Video Transmission to a Partner ................................................................... 68 Video Options .......................................................................................................................... 68 Chat .......................................................................................................................................... 70 Conference Call ....................................................................................................................... 70 Miscellaneous Functions ......................................................................................................... 71 Session Recording .................................................................................................................... 71 Channel Use ............................................................................................................................ 72

Table of Contents

9.3 9.3.1 9.3.2 9.3.3 9.3.4 9.4 9.4.1 9.4.2 10 10.1 10.1.1 10.1.2 10.2 10.3 10.3.1 10.3.2 10.4 10.5 10.6 10.7 10.8 10.9 10.9.1 10.9.2 10.10 10.11

VPN Connection ...................................................................................................................... 73 Examples for the Usage of TeamViewer VPN ........................................................................ 73 Prerequisites ............................................................................................................................. 73 Connecting to a Partner .......................................................................................................... 74 Operations in the VPN - TeamViewer Window .................................................................... 74 LAN Connection...................................................................................................................... 76 Activating LAN Connections .................................................................................................. 76 Connecting to a Partner .......................................................................................................... 76 Options .................................................................................................................................... 77 General Category ..................................................................................................................... 77 Options in the General Category............................................................................................ 77 Proxy Settings Dialog .............................................................................................................. 78 Security Category .................................................................................................................... 79 Remote Control Category ....................................................................................................... 82 Options in the Remote Control Category .............................................................................. 82 Custom Settings Dialog .......................................................................................................... 84 Presentation Category ............................................................................................................. 85 Partner List Category .............................................................................................................. 87 Audio Category ........................................................................................................................ 89 Video Category ........................................................................................................................90 Custom Invitation Category ................................................................................................... 91 Advanced Category.................................................................................................................. 92 Configure QuickConnect Dialog ............................................................................................ 95 TeamViewer Server Dialog .................................................................................................... 96 QuickSupport Properties ........................................................................................................ 97 QuickJoin Properties............................................................................................................... 98

TeamViewer - Scope of Service

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1.1

Scope of Service
About TeamViewer

TeamViewer is a simple, fast and secure application for PC remote control and teamwork. You can use TeamViewer for the following scenarios:   Provide ad-hoc remote support to colleagues, friends or customers. Administer Windows servers and workstations. You can operate TeamViewer as Windows system service so that your computer is reachable even before you are logged in to Windows. Cross-platform connections with Mac OS X and Linux are also possible. Share your desktop for online presentations or collaboration.

TeamViewer can communicate across firewall barriers and proxies without any need for special configurations.

1.2

New with Version 6.0

TeamViewer QuickSupport:     Link with partner list possible - during the creation of an individual QuickSupport, the data of the own partner list can also be specified User-defined disclaimer (exclusion of liability) Adjustable password complexity Exchange of chat messages possible

TeamViewer Host:    Visually adjustable with own logo, text and user-defined colors Remote Access wizard as support guide during the installation TeamViewer Host can be added to the partner list directly from the context menu of the tray icon

Additional new functions:    TeamViewer QuickJoin: new module to simply online presentations and meetings Sending chat messages to computer (TeamViewer IDs) TeamViewer connections are possible directly from within the chat window

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TeamViewer - Scope of Service

      

Automatic reconnect after remote reboot and update Password protection for TeamViewer options Higher performance and improved stability, particularly to and in between company networks Besides IDs, partners (TeamViewer accounts) can also be entered in the blacklist and whitelist accounts Local deletion of blocked IDs/partners possible New user-friendly design Additional language: Chinese (simplified)

1.3

Functions of Mac and Linux Version

TeamViewer also supports Mac OS X version 10.4 and higher as well as Linux (z. B. Red Hat, Fedora, Suse, Mandriva, Debian and Ubuntu). By and large, the Mac OS or Linux version corresponds to the Windows version, although some of the functions are not yet available. Please use our free trial versions to gain an understanding of the scope of functions.

1.4

About this Manual

This manual describes the use of TeamViewer. Unless specified otherwise, the described functionality always refers to the version of TeamViewer indicated in the title. Mac OS is a registered trademark of Apple Inc. Linux is a registered trademark of Linux Foundation. The terms "Microsoft" and "Windows" used here are registered trademarks of Microsoft Corporation in the United States and other countries. For simplification purposes, this manual refers to the operating systems Microsoft® Windows® Millennium Edition, Microsoft® Windows® 2000, Microsoft® Windows® XP, Microsoft® Windows® Vista and Microsoft® Windows® 7 simply as “Windows.”

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Installation 2 2. Page 3 of 98 . Computers on which TeamViewer Host is installed can be administered right after the start up (and before the Windows® logon screen).TeamViewer .1. You can accept incoming connections. Typically. You can use this module to connect to partners and to accept incoming connection requests. On our website. but cannot start any outgoing connections.1 Installation TeamViewer Downloads TeamViewer Full Version This is the full version.1. therefore. You can run this application without any installation and. The QuickSupport main window 2.1.3.3 TeamViewer Host This application is installed as a Windows system service.1 Configuring QuickSupport). you can create your individual TeamViewer QuickSupport which can be designed with your welcome text and your logo as well as additional useful functions (see 3. without the need for Windows or Mac OS administrator rights. you provide your customers with this module.2 TeamViewer QuickSupport: This is an application in form of a single executable file. The TeamViewer main window 2.1 2.

g.4.4 TeamViewer QuickJoin TeamViewer QuickJoin is an individually executable file that was developed specifically for participating in online presentations or meetings. More information on the configuration is available in the download package. generally speaking. a USB stick or a CD. for invoicing purposes. TeamViewer MSI is a component of the TeamViewer Corporate license. TeamViewer Portable is a component of the TeamViewer Premium and the TeamViewer Corporate license. To do so.1 Configuring QuickJoin). Page 4 of 98 . it is not installed and hence can be started from any data carrier.teamviewer. However. In addition.6 TeamViewer Manager TeamViewer Manager is a database application in which you can manage all of your partners. e. More information on the configuration is available in the download package.5 TeamViewer Portable TeamViewer Portable includes the scope of functions of the full version. 2.with own logo.TeamViewer .com/download/customdesign. you can visually adjust the QuickJoin module according to your needs . 2.7 TeamViewer MSI Package The TeamViewer MSI package is an alternative installation file for TeamViewer full version and TeamViewer Host. They connect with the presenter via the module.1.1. you can visually adjust the TeamViewer Host according to your needs . text and user-defined colors (see 3. It is suited for deploying TeamViewer via a Group Policy Object (GPO) in an Active Directory Domain. on unattended computers which you would like to administer remotely at any time. TeamViewer Manager is a component of the TeamViewer Premium and the TeamViewer Corporate license.Installation Outgoing connections are not possible (TeamViewer Host offers a subset of the features of the full version of TeamViewer.1. e.) You would typically install this module on servers or. visit https://www.aspx. 2. On our website. On our website.g.with own logo. The presenter can use the invitation function to send the session data to his participants beforehand via an e-mail. 2.1. text and user-defined colors. the software provides extensive functions for analyzing sessions.

Installation 2. 4. support. You can find further information in the chapter 9.) or in a personal environment (e.6 Access Control. For more details. please see chapter 5.) 2. (If the Show advanced options check box is not activated.3 VPN Connection. Access control (optional) If you select Full access (recommended).2 Installing TeamViewer Run the setup file that you downloaded. NT and ME. Choose installation type Select Normal installation to start TeamViewer later on as needed via the Windows start menu. You can find further information in the chapter 2. If you selected personal use in step 2. connections to friends or relatives or to your own computer). Welcome to TeamViewer Click on Next to continue the installation process. all TeamViewer actions at the local computer must be confirmed. 7. If you select Confirm all. If you selected Yes. presentations. 9.g.g. Select Yes if you want to install TeamViewer as system service. Page 5 of 98 . desktop sharing with colleagues. 7 and 8 will be skipped. Note for 4: The Start TeamViewer automatically with Windows option is not available on the operating systems Windows 98. steps 5. a wizard provides assistance during the setup of TeamViewer as system service. An installation wizard guides you through the installation process: 1. Choose start menu folder (optional) Choose the start menu folder into which the TeamViewer hotkeys should be placed. 8. 6.3 Configure TeamViewer to Start with Windows. 3. Choose installation location (optional) Choose your destination folder for the installation and click on Next to continue. Click on Next to continue.TeamViewer . License agreement Read the license agreement and check I accept the terms in the license agreement if you agree. 6. Install VPN adapter (optional) Activate the Use TeamViewer VPN check box. please activate the option Both. Click on Finish to start the installation. If both cases apply. etc. Environment Select whether you use TeamViewer in a commercial environment (e. your connection partner gains immediate full access to your computer. home office. if you would like to use TeamViewer VPN. The installation of TeamViewer is complete. please confirm the selection in the scope of the license agreement via the option I agree that I will only use TeamViewer for noncommercial and personal use. 5.

TeamViewer . General Note: Some options may only be available if you have Windows administrator privileges. Page 6 of 98 .Installation Note for 6: The Use TeamViewer VPN option is only available for the Windows 2000 operating system or higher.

This is the standard mode. you can do this later at any time by taking the following steps: 1. In this case.  When installing TeamViewer as a Windows system service:     TeamViewer will run during your entire Windows session. or give an online presentation. Select the General category. It is perfectly suitable for most application cases. Your computer is always reachable if it is switched on (and not in standby mode or idle state). persons who have connected to your PC before are not able to connect again until you give them your new password. receive remote support. for remote maintenance of servers. TeamViewer creates a new session password whenever you start it (you can configure a fixed password in the security settings). If you close the TeamViewer window.g. Your computer is reachable via TeamViewer even before the Windows logon. This prevents anyone from having permanent control over your PC. your computer is no longer reachable via TeamViewer. Your computer is only reachable for persons to whom you have given your TeamViewer ID and the session password. click on Options 3. In the Extras menu.3. e. This mode is perfect. Page 7 of 98 . 2. Since the password changes with each start.1 Configure TeamViewer to Start with Windows Differences between Application and System service You can setup TeamViewer as a Windows system service either during the installation process or later in the options.TeamViewer .2 How to configure TeamViewer to run as a Windows system service: If you did not configure TeamViewer to run automatically with Windows® during the setup. This chapter discusses the differences between running TeamViewer as a regular application and running TeamViewer as a Windows system service: When running TeamViewer as a Windows application:    You will have to start TeamViewer manually if you want to give remote support.3. nobody needs to be present at the other end. Start TeamViewer. By default. You can even restart and reconnect with TeamViewer after the restart.Installation 2. Configuring TeamViewer as Windows System Service 2.3 2.

Click on OK in the Permanent Access Activated dialog window. Note: TeamViewer Host is always installed as a Windows system service. 5. Activate the Start TeamViewer with Windows® option in the Startup section. Note: A TeamViewer service is always running under Windows 7 and Windows Vista. → A Window for entering a password appears. you can also start the TeamViewer system service manually in the services snap-in of your computer management console.TeamViewer . Click on OK. TeamViewer Partner List). Page 8 of 98 . 6. 7.Installation 4. Enter a secure password in the Password field and confirm it. Do not stop this service manually! This service is used to optimize TeamViewer for Windows 7 and Windows Vista. Note: The TeamViewer Host can be added to your own partner list directly from the context menu of the tray icon (see also 7. Note: Instead of restarting the computer.

→ Every user receives a separate TeamViewer ID at the start of TeamViewer Depending on where you logged in. simply perform the following steps after the installation on the terminal server. To accomplish it. If you are logged in as user. Note: Please note that TeamViewer manages every terminal server user account as an independent workplace. Select the Advanced option and click on Show advanced options. 2. More details about the TeamViewer ID are available in the chapter 3. User ID and server ID in the About dialog. the TeamViewer main window will now display the personal TeamViewer ID of the user or the server.4 Terminal Server Operation TeamViewer can be made equally accessible to all users when it is operated on a terminal server. 5. This also applies to licensing (see 2. How to activate multi-user support on terminal servers: 1. the server itself as well as every individual user can work independently with TeamViewer.5. Basics. → The TeamViewer Options dialog opens 3.Installation 2. Click on OK. Start TeamViewer on the terminal server (console).TeamViewer . By assigning a separate TeamViewer ID in each case. you can also display the server ID by clicking on Help / About in the menu. Page 9 of 98 . 4.2 Terminal Server ). Activate the option Enable enhanced multi-user support (for Terminal Server). Click on the Extras / Options menu.

it is also possible to issue separate licenses to individual users by activating a single-user license in the user session.teamviewer. That is.5 2.1 Creating a TeamViewer Account). Page 10 of 98 . Afterwards.Installation 2. By doing so your license will be available for you on any unlicensed installation of TeamViewer as soon as you log into the partner list on your TeamViewer account. 2.2 Terminal Server Licensing Since TeamViewer manages each terminal server user account as an independent workplace. This type of license can be activated in a console session as well as a user session following the procedure described above.com/licensing/index. it needs to be activated only once.5.1. For commercial use. you can purchase a license in our online shop http://www. License Activation window. Hence. Enter your license code 4. every user must be licensed accordingly. Start TeamViewer. Run the command Extras / Activate License 3. If necessary. Note: If you are in possession of a TeamViewer Premium or Corporate license.aspx and activate TeamViewer afterwards with your license key.1 License Activation Activating the TeamViewer License Personal users can use the free version of TeamViewer. it is recommended to activate a license with unlimited installations (Premium or Corporate License). Click on Activate License → Your TeamViewer license is now activated. How to activate your TeamViewer license: 1. please note that the license is automatically available to the terminal server itself as well as all users.TeamViewer .5. 2. you can also assign it to your account (see 7.

security and data protection in TeamViewer can be found in the security statement on our website: http://www.Basics 3 3.1 Basics Connection If you compare a phone call with a TeamViewer connection. The number of possible simultaneous partners per session can be found in the current license overview on our website: http://www. Page 11 of 98 . All TeamViewer connections are encrypted and are protected from access by third parties.teamviewer. Unless otherwise specified. This ID is completely independent of your computer's IP address.com/licensing/index. This ID is generated automatically based on hardware characteristics during the first start of TeamViewer and will not change later on.TeamViewer . If you are in possession of a TeamViewer license. Technical details about connection. connections to multiple partners are possible (1:n).aspx.aspx.com/products/security. this manual describes the connection to only one connection partner. Computers can be identified worldwide by a unique ID.teamviewer. the phone number is equivalent in function to the TeamViewer ID.

3 VPN Connection. several connection modes are available:  Remote control Control your partner's computer or work together on one computer (desktop sharing).) Clicking in the Password field calls up a menu to change the automatic session password or to copy it to the clipboard (Copy & Paste function of Windows). File transfer For transferring files from or to your partner’s computer.1 Remote Control The Remote Control tab features the following two areas:  Wait for Session This area contains your TeamViewer ID and your session password.  Create session In this section.2. (You can also start the file transfer option during an ongoing remote support session.) VPN For establishing a VPN connection to your partner. you can also use this permanent password.   Page 12 of 98 . see also 9. Give this data to your partner and he can connect to your computer.Basics 3.2 TeamViewer Main Window The main window of TeamViewer is subdivided into Remote Control and Presentation. you can specify a user-defined password. In addition.TeamViewer . you can enter your partner's ID if you want to establish a connection. The TeamViewer main window 3. This requires that TeamViewer VPN is installed. The link Setup unattended access provides you with the option to start TeamViewer as Windows system service and assign a fixed password. (If you assigned a fixed password. Afterwards you can always reach your computer via TeamViewer. In addition.

Join Presentation Here. The link Invite further participants.. allows you to send an invitation e-mail to your participants which contains your ID and your password.2. As soon as your partners have been connected with you. you can enter your partner's ID and your name to participate in a presentation. You can store a permanent password for presentations (see 10..  Note: Different passwords are used for Remote Control and Presentation. You can start the presentation by clicking on this button as the presenter.4 Presentation Category). Page 13 of 98 .2 Presentation The Presentation tab provides the following subdivision:  Wait for Participants This section contains Your ID and your Password to be forwarded to your presentation participants. it is indicated below the Start Presentation button.Basics 3.TeamViewer . Click on Join Presentation. A dialog window now requests that you enter your partner's password.

Click on Create QuickSupport. automatically displaying your partner in your partner list and allowing your partner to send you chat messages prior to the TeamViewer connection. 3.aspx. 4.teamviewer. Select the operating system on which QuickSupport will later be executed. Define the different configuration options below the preview image according to your needs. The QuickSupport main window Note: The button with the tool icon can be used after the download to call up the QuickSupport Properties dialog (see 10. → The download link of your QuickSupport module appears above the preview image.3 QuickSupport Main Window TeamViewer QuickSupport is an application in form of an executable file.com/download/customdesign. 6. Select the Module to be the QuickSupport option.Basics 3. inserting your own disclaimer. 3.3. 5. No installation or administrator privileges are required. You can provide TeamViewer QuickSupport for download on your website. More details about the individual options can be found in the chapter 3. Select the TeamViewer version (relevant only if you have a license for an older version). it is possible to create one or several personalized QuickSupport modules. How to configure the QuickSupport customer module: 1. Visit our website: https://www.1 Configuring QuickSupport Besides the use of the standard QuickSupport.2 Individual QuickSupport Preferences. such as adjusting the design. 2.3. Page 14 of 98 . This provides you with additional functions.10 QuickSupport Properties).TeamViewer .

Click on the link Download TeamViewer QuickSupport and save the file. Page 15 of 98 . You can now make it available to your partners. Text Used for editing the welcome text in the main window. Display settings   Logo You can select your own logo which will be displayed in the top part of the main window. Title Used for editing the window title. Text color Used for editing the text color.Basics 7. 3.2 Individual QuickSupport Preferences As described in the previous section. Note: A TeamViewer license is required to be able to use the adjusted QuickSupport module without restrictions. Click in the left field to display a color palette and select a color. the connection is automatically aborted after five minutes. you can create individual QuickSupport modules.TeamViewer . An individually created QuickSupport module Note: All the data transmitted on this website are transmitted as encrypted for your security (SSL protocol).3. The following options are available on our website for this purpose: Text settings    Language Creates text suggestions for the next two fields in the respective language. Otherwise.

You partner does not require his own TeamViewer account for this purpose. Your users must accept it to be able to execute TeamViewer QuickSupport.1.  Password strength Used for selecting the strength of the random password.Basics  Background color Used for editing the background color. Click in the left field to display a color palette and select a color.1 Creating a TeamViewer Account). However. e. even before a TeamViewer connection. The function is displayed in QuickSupport only if you are online in your partner list (status: Online.  Use predefined password Alternatively. It is displayed before the start of TeamViewer QuickSupport. Access settings  Use random password If this option is selected. this excludes the functions underneath the Use random password option.   Users may start chat This additional function provides the user with the option to send you chat messages via QuickSupport. Add users automatically to partner list If this option is enabled. To use this function. the user of the QuickSupport automatically appears in your partner list as soon as he starts the QuickSupport. you can assign a fixed password for QuickSupport. Select a group name for these users in your partner list. the password for establishing a connection is generated anew with every restart of the QuickSupport module.TeamViewer . to describe the support case to you. Busy or Away). Show disclaimer at startup Here.g. enter the access data of your TeamViewer account in the corresponding fields.  Page 16 of 98 . you can enter your own disclaimer text (exclusion of liability). An existing TeamViewer account is required for this purpose (see 7.

5.4 QuickJoin Main Window TeamViewer QuickJoin is specifically suited for online presentations or meetings. Page 17 of 98 .3 Connection with TeamViewer QuickJoin). Select the Module to be the QuickJoin option.1 Configuring QuickJoin The QuickJoin module can also be configured individually.Basics 3.com/download/customdesign.2 Individual QuickJoin Preferences.TeamViewer . Several participants can connect with the presenter simultaneously and before the start of the presentation (see also 6. Visit our website: https://www. 4. Participants connect with the presenter via TeamViewer QuickJoin Note: For connections via TeamViewer QuickJoin. Select the operating system under which the QuickJoin module will later be executed (currently available only for Windows).aspx. 3. Select the TeamViewer version (available starting with version 6). e. all of the usual TeamViewer functions are available for online presentations.g. such as VoIP.4.4. to adjust text.teamviewer. How to configure the QuickJoin customer module: 1. More details about the individual options can be found in the chapter 3. 2. The presentation participants start TeamViewer QuickJoin and enter the connection data of the presenter to connect with him. Whiteboard and Chat. logo and colors or to permanently store the connection data of the presenter to enable one-click connections. Define the different configuration options below the preview image according to your needs. Webcam. 3.

TeamViewer . you can create individual QuickJoin modules. 3. You can now make it available to your partners. Otherwise. The following options are available on our website for this purpose: Text settings    Language Creates text suggestions for the next two fields in the respective language. Click in the left field to display a color palette and select a color. Note: All the data transmitted on this website are transmitted as encrypted for your security (SSL protocol). → The download link of your QuickJoin module appears above the preview image.Basics 6. Click on Create QuickJoin. Background color Used for editing the background color.4. Click in the left field to display a color palette and select a color.2 Individual QuickJoin Preferences As described in the previous section. Text Used for editing the welcome text in the main window. Title Used for editing the window title. Text color Used for editing the text color. the connection is automatically aborted after five minutes. Display settings   Logo You can select your own logo which will be displayed in the top part of the main window. Click on the link Download your individual TeamViewer QuickJoin and save the file.  Page 18 of 98 . Note: A TeamViewer license is required to be able to use the adjusted QuickJoin module without restrictions. 7.

Password If you predefined a TeamViewer ID. but remains editable.Basics Access settings  Partner ID You can store the TeamViewer ID of a selected computer.TeamViewer . as predefined ID in QuickJoin. This enables connections with only one click. It later appears in the Partner ID field. But you should make sure to use the presentation password here since the TeamViewer full version reserves different passwords for Remote Control and Presentation by default. you can also define the matching password here. from which presentations will be started in the future.  Page 19 of 98 .

In the Create Session area.TeamViewer . the Remote Control tab must be selected). you can remotely control your partner's computer.1 Remote Control Connecting to a Partner In the remote control mode. 6. Start TeamViewer and click on the Remote Control tab. Remote Control .Advanced Functions. 3.Remote Control 4 4. 2. 5. Enter the password of the remote computer and click on Log On. 4. select the Remote Control mode and enter the ID of your partner in the Partner ID field. Other possibilities of connecting as well as additional functions for the remote control are described in chapter 5. Ask your partner for his TeamViewer ID and password (important: in the full version. How to connect with a partner for a remote control: 1. Ask your partner to start TeamViewer or TeamViewer QuickSupport. Page 20 of 98 . → You are connected to your partner’s computer. Click on Connect to partner. This chapter describes how to establish a remote control session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer QuickSupport in just a few steps. → The TeamViewer Authentication dialog opens.

Remote reboot  Log off Log off from the system or switch user. Ctrl+Alt+Delete This button sends a Ctrl+Alt+Delete command to the remote computer. either the partner’s name or ID is displayed.TeamViewer . Lock Computer This button allows you to lock the remote computer. You can use your keyboard and your mouse for controlling your partner’s computer. The TeamViewer remote window. Please note that this button is only available if TeamViewer runs as a Windows system service.1 The Remote Control Window This chapter discusses your possible actions and options during an ongoing remote control session.Remote Control 4. In the remote control window. There is a toolbar under the title bar with buttons for the following actions: Close Connection Quits the current connection.2 Operations in the Remote Control Window In the title bar of the remote window. Actions Switch sides with partner Click on this button to change the direction so your partner can control your computer. 4. you can control your partner’s computer as if you were sitting in front of it. Page 21 of 98 .1.1.

a dialog window is automatically displayed.   Page 22 of 98 .ideal for presentations. (hotkey: Scroll) Disable remote input Deactivates mouse and keyboard input on the remote computer. Here you can install the driver by clicking on the Continue button. key combinations (e. Alt+Tab) are transmitted directly to the remote computer and not locally executed. Reboot in safe mode Restart the remote computer in safe mode with network drivers. The quality is reduced in this case optimal for remote control. the black screen can be deactivated on the local computer. the Show black screen dialog appears. Optimize quality Optimizes the display quality . If you disable the input and the display on the remote computer.) Please note: To guarantee a reliable dark screen. a one-time driver installation can be performed.Remote Control   Reboot Restart the remote computer. View Quality   Auto select Adjusts quality and speed automatically to the available bandwidth. Note: As soon as the remote computer has been restarted. (Only available if the Disable remote input function has been activated first. Custom settings Activates the Custom Settings quality mode. Optimize speed Optimizes the speed of the connection. You can then re-establish the connection.TeamViewer .g. Show black screen Switches the monitor of the remote computer to a black screen. Note: With the key combination Ctrl+Alt+Del. Send key combinations If activated.

Scaling  Original The screen of your partner is transmitted unscaled. Scaled If your partners screen has a higher resolution. you can navigate with the scrollbar. Show whole desktop Click on this button to show the remote computers whole desktop again. Full Screen If you have the same resolution on both sides. Show all monitors If you partner has multiple screens. Use the cross-hair cursor that appears and click on the desired window.   Active monitor   Show monitor n Shows the respective monitor of your partner. Select single window Allows you to select a single window on the remote machine. A lower resolution on the remote computer can lead to an increased performance since less data needs to be transferred. Refresh Forces a screen refresh for cases when the automatic refresh function does not work.Remote Control  Edit Custom Settings… Opens the Custom Settings dialog in which you can perform differentiated quality settings for the Custom Settings quality mode. this setting will be most suitable. Screen resolution With this menu item you can adjust the screen resolution of the remote computer for the duration of the connection. the screen will be scaled down. Page 23 of 98 . Show remote cursor With this option you can show or hide your partner´s cursor. Remove wallpaper This option allows you to remove the remote computer's wallpaper which may lead to an increase in connection speed.TeamViewer . you have the possibility to display them all simultaneously. If the remote screen has a higher resolution than yours.

Conference Call Opens an additional widget with the option of starting a conference call or participating in one. Page 24 of 98 .   Start Starts the VPN connection. Multimedia Functions.  File transfer This menu item opens the File transfer dialog which allows you to transfer files between your local and a remote computer (see 4.3 VPN Connection.Remote Control Audio/Video Details about the Audio/Video functions can be found in chapter 8. Stop Stops the VPN connection.    VPN You can find more information about TeamViewer VPN in the chapter 9. Extras Session recording With this menu option you can record your remote control session as a video (see 9.2 File Transfer).    Voice over IP Opens an additional widget for voice transmission. Chat Opens a chat widget for written communication with your partner.TeamViewer . Stop Stops recording your partner´s screen. Start Starts recording your partner´s screen. Pause Pauses the recording of your partner's screen.1 Session Recording). My Video Opens an additional widget for webcam transmission.

. see the IP address of the virtual network... Page 25 of 98 .) Ctrl+Alt+Delete Simplifies sending this key combination by clicking on a button.TeamViewer . (As an alternative.g. Connection Info . Remote Update Starts checking for a more current version of TeamViewer on the remote computer (see 5. e. It is shown automatically as soon as the remote computer requests the key combination (e. Next Monitor Shows the image of the next monitor if several monitors are active on the remote computer.g. System information . you can also select the desired monitor under View / Active Monitor or display all monitors at the same time. Opens a dialog with the system information of the remote computer.Remote Control  Status Opens the status window. o the computer was locked).4 Remote Update). in which you can.. Opens the Connection Info dialog.

Functions     Voice over IP Opens an additional widget for voice transmission. Additional Options You can display detailed connection information here (see 5. Page 26 of 98 . Switch sides with partner The partner who has been controlled so far. My Video Opens an additional widget for webcam transmission. Conference Call Opens an additional widget with the option of starting a conference call or participating in one.TeamViewer .) Enabling remote input Enable/Disable Remote Input.Remote Control 4. (see chapter 8. Multimedia Functions)  Session list Displays the session list widget again if it was previously closed by clicking on the X button. (Available only if the initiator of the connection has already changed directions once.1. a small window (the remote control window) offers several options: Close Connection Quits the current connection. Chat Opens a chat widget for written communication with your partner.7 Connection Info) or close this particular connection. now takes over control of the other computer.3 Operations in the Remote Control Window The Remote Control window On the side of the partner that is receiving remote support.

click on File Transfer in the remote control window.TeamViewer . please observe the following chapters.2. 2. The file transfer dialog allows you to send and receive files to and from the remote computer. select the File Transfer mode when you start the connection. To receive files or conveniently navigate within a folder structure. On the Remote Control tab. 4.1 The File Transfer Window The File Transfer window allows you to send files to and receive files from your partner’s computer. During an ongoing remote control session.Remote Control 4. There are two ways to start the file transfer window: 1. drag the desired file during an ongoing remote session from your local monitor to the remote control window (drag & drop).2 File Transfer To transfer files to the remote computer. Page 27 of 98 .

The buttons are used to control the file transfer operations: Refresh (hotkey: F5) Refreshes the current folder.Remote Control 4.2.TeamViewer . you see your file system on the left and your partner’s file system on the right side. Page 28 of 98 . Delete (hotkey: Delete) Deletes the selected files and folders.2 File Transfer Operations In the file transfer dialog. Send (hotkey: F11) Sends the selected files and folders to the remote computer. such as My Files and Desktop. Create a new folder Creates a new folder. Receive (hotkey: F11) Transfers the selected files and folders from the remote computer to the local computer. You can also reach special Windows folders here. click once on an already selected item to make the name editable. Browse to drives (hotkey: Ctrl+Backspace) Changes to the drives view. Browse to parent folder (hotkey: Backspace) Moves to the parent folder. Rename To rename a file or folder.

TeamViewer . The File transfer event log window Page 29 of 98 .3 The File Transfer Event Log At your partner’s location.Remote Control 4. all file system operations are logged in the File Transfer Event Log window.2.

Click on Advanced. 9. 7. (Windows authentication can be used for all other connection modes as well. → The TeamViewer Authentication dialog opens. How to connect with Windows Authentication: 1. On the Remote Control tab. → You are connected to your partner’s computer.) 5. select Windows.Advanced Functions Connecting with Windows Authentication Instead of the TeamViewer Authentication by means of ID and password. 8. The Advanced Authentication dialog Page 30 of 98 . Start TeamViewer.TeamViewer . 4. In the drop-down field. select the Remote Control connection mode and enter your partner's ID in the ID field in the Create Session section. Ask your partner for his TeamViewer ID. Ask your partner to start TeamViewer or TeamViewer QuickSupport. Enter the Windows username and password.Remote Control Advanced Functions 5 5. → The dialog displays the advanced settings. 6. 3. 2. you can also establish a connection using the ID plus the user name and password of a remote Windows account.1 Remote Control . Click on Connect to partner. Click on Log On.

Ensure that all Windows logins are secured with strong passwords! Page 31 of 98 . you can always establish a connection with your Windows login data. In TeamViewer Host and in the full version of TeamViewer.TeamViewer . you first have to enable this functionality in the TeamViewer options menu on the Security tab.Remote Control Advanced Functions Note: For connections to TeamViewer QuickSupport.

7. Your partner list appears on the left side. Ask your partner for his TeamViewer ID.com in your web browser.2 Connecting via the Web Connector If you have already created a TeamViewer account (see 7.1. you can connect with your partner using your web browser.Remote Control Advanced Functions 5. 4. 3. you can learn more on how to manage it. In chapter 7. Page 32 of 98 . 6. 5. Call up the website http://login. → The connection window will appear on the right side of the window as soon as you are connected to your partner. 2. The Web Connector is started directly from your browser and is instantly ready for establishing connections.1 Creating a TeamViewer Account). Enter your partner's ID in the TeamViewer ID field in the Establish quick connection section. Click on Connect. Enter your partner's password in the Password field. This is particularly suited for spontaneous support to connect to your partner from a random computer. → The user interface of the Web Connector will be loaded.TeamViewer . Ask your partner to start TeamViewer or TeamViewer QuickSupport. Enter the user data of your TeamViewer account and click on Sign in. How to connect to your partner via the Web Connector: 1.2 Operations in the Partner List.teamviewer.

Note: In the Web Connector. Note: The TeamViewer software must always be running on the computer you want to administer. Adobe Flash has to be installed in your browser.TeamViewer . Page 33 of 98 . only the remote control mode is available.Remote Control Advanced Functions Note: In order to use the Web Connector. More enhanced functions are available with the TeamViewer software.

2. If your partner granted you quick access (see 7.3 Connecting via QuickConnect With the QuickConnect function. you will have to enter your partner's password.1 Creating a TeamViewer Account). Activate the Allow partner to interact option if you would like to allow your partner to control the respective application as well. you can spontaneously present any application window to a partner in your partner list or even collaborate in a specific application. At the same time. all available connection partners are displayed. 3. If your partner has not granted you quick access. the position of the button can be changed. For this purpose. With a click on the QuickConnect button. The QuickConnect button can also be deactivated directly via the button itself. 4. but it can also be deactivated if necessary. → The selected application and all of its associated windows will be transmitted to your partner's screen. 5. Open the application which you would like to present to your partner. The QuickConnect button can be deactivated for all or only individual applications. The rest of your desktop will not be visible to your partner. if needed. How to use the Quick Connect button: 1. 2. Page 34 of 98 .Remote Control Advanced Functions 5. Start TeamViewer and log in to your TeamViewer account (QuickConnect only works when you are logged in to your TeamViewer account.1. this is activated for almost every application. the Quick Connect button is displayed at the upper side of every application window. he will receive a message that you are trying to establish a connection which he needs to accept. see 7. By default.3 Quick Access).TeamViewer . The respective setting can be found in the advanced options of TeamViewer (see 10.9 Advanced Category). Click on the QuickConnect button on the title bar of the application window. Select the partner to whom you would like to present the application window.

Click on Yes to deactivate the QuickConnect button according to your previous selection. This setting can be undone in the advanced options of TeamViewer (see 10. 2. Click on the QuickConnect button of an open application and select Disable this feature in the lower part of the menu.9 Advanced Category).Remote Control Advanced Functions How to deactivate the QuickConnect button in an application: 1. → The button has been deactivated.TeamViewer . Page 35 of 98 . → A dialog with the option of disabling the button in all applications or just this application is displayed.

g. Follow the instructions in the remote control window. servers). The Remote System Information dialog (You can select the text and copy it to the clipboard. if necessary. 2.4 Remote Update With the Remote Update function.TeamViewer . you can be reconnected with the remote computer. you can update TeamViewer on the remote computer.5 Remote System Information This function displays information about the remote computer. A requirement for this function is that TeamViewer on the remote side is configured for automatic start with Windows. 5. How to perform a remote update: 1. Click on Extras / Remote Update in the tool bar of the remote control window during a running session.) Page 36 of 98 .Remote Control Advanced Functions 5. This function is particularly interesting for updating TeamViewer on unattended computers (e. Note: After a remote update.

 You can define the default access mode in the options menu on the Remote Control tab (see 10. View and show After confirmation by the partner. Page 37 of 98 . While establishing a connection. you can skip the chapter 5. No outgoing connections allowed You cannot establish any outgoing connections from this computer     Examples for access control applications:  You would like to restrict your access flexibly: For remote supporting customers with whom you have a trustworthy relationship or for access of your own workstations. Custom settings You can configure your access settings individually. you can view the remote transfer pointers to the remote computer by clicking with the mouse.6 5. you can select an alternative access mode that differs from the standard one. Actions such as file transfer can also be carried out instantly. The Windows administrator defines special custom settings and locks them in TeamViewer. you can view the partner's desktop only after his/her confirmation and only take over the control over the remote desktop after a further confirmation. Hence. If you are not part of this group. The default setting after the TeamViewer installation is Full Access.3 Remote Control Category).6.TeamViewer . Remote control is not possible with this setting. Confirm all Your partner has to confirm all TeamViewer actions. you can switch to the confirm all mode. For sensitive customers.) The following access modes are available:  Full access You can directly control the remote computer. (This chapter is intended almost exclusively for professional IT service providers.Remote Control Advanced Functions 5.1 Access Control Overview of Access Control Access control allows you to configure the actions which the TeamViewer user on the remote control side carries out during a session after a connection has been established. you can choose direct full access.6 Access Control in its entirety. Perfect for use in call or support centers where the supporters should not be able to use all options of TeamViewer.

2 Selecting the Access Mode for the Current Session How to select the access mode for the current remote control session: 1. In the authentication dialog. In the Confirm all mode.6. In the authentication window you can choose the access mode for the current session. 3. On the Remote Control tab. From the Access Control drop-down list. the default setting defined in your TeamViewer options (see 10.3 Remote Control Category) will be used. click on the icon next to the word Advanced. Page 38 of 98 . you can select the default mode for access control. The access control panel expands and offers further options.TeamViewer . Note: If you do not select an option for access control. 2. you can only perform further actions if your partner confirms them.Remote Control Advanced Functions 5. select your mode for this connection and click on Log On to establish the connection.

How can I find out which permissions I have on the remote computer? 1. 5.6.6. you select a certain combination of settings in each case.Remote Control Advanced Functions 5. Possible values:   Allowed After confirmation Remote control Sets the circumstances under which remote control is possible: Possible values:    Allowed After confirmation Denied Page 39 of 98 .4 Overview of the Detailed Settings for Access Control The following settings can be controlled with Access Control: View remote screen Controls whether the remote screen in a remote control session can be viewed directly or only after the request for viewing the screen has been confirmed. The Access Control window shows the precise impact of the selected mode. This section explains which settings are defined and what this means for your connection.TeamViewer .3 Access Control Details With the access modes listed above. Click on Details. Select the access mode as described above. 2. → The Access Control Details dialog opens.

g. e.TeamViewer . to change the TeamViewer configuration. Possible values:    Allowed After confirmation Denied Disabling remote input Determines whether you can disable input at the remote computer during a remote control session. Possible values:    Allowed After confirmation Denied Switch sides with partner Determines under which circumstances a the change of sides is possible: Possible values:   Allowed Denied Page 40 of 98 .Remote Control Advanced Functions File transfer Sets the circumstances under which file transfer is possible: Possible values:    Allowed After confirmation Denied VPN connection Determines whether you can establish a VPN connection during the remote control session. Possible values:     Allowed After confirmation Denied On every session start Control remote TeamViewer Determines whether you can control the remote TeamViewer during a remote session.

or an administrator defines this for the supporters. Examples:  You have chosen Full Access for the outgoing Access Control. you can determine the incoming Access Control. This conflict is resolved as follows: If the settings for the local outgoing access control deviate from the remote incoming access control. then these are opposite settings. You can only view and show things on the partners screen.6 Interdependency between Access Control and Security Settings With the outgoing access control. As counterpart for the outgoing access control. all actions will have to be confirmed first.TeamViewer .  A dialog informs you about the effective access rights in case of conflicting settings. In the Custom settings mode.5 Custom Settings The modes >Full Access. you set Access Control (Incoming) to Confirm all. As a result. Page 41 of 98 . For this reason. View and show modes are appropriate for the most usage cases. You have selected View and show for outgoing and your partner has Full Access as incoming access mode. but your connection partner has chosen Confirm all for incoming connections.6.6. 5. you determine which possibilities you have after connecting to a remote computer. Application example: You purchase TeamViewer and would like to have a uniform remote support solution for your IT employees. On the Security tab. then the effective lowest privileges always apply. Confirm all. you can adjust the incoming access control on the Security tab. It is obvious that deviating settings between the local and remote computer can lead to conflicts: For example. if the supporter has set full access for the outgoing connection and the connection partner Confirm all.Remote Control Advanced Functions 5. you can define your own access rights individually. You would like to configure TeamViewer so that your clients have to confirm actions such as file transfer or remote control of their computers.

Page 42 of 98 .TeamViewer . Note: TeamViewer QuickSupport was developed for the spontaneous and straightforward support. the settings of the local computer will always apply. If you connect to a TeamViewer QuickSupport.Remote Control Advanced Functions The discrepancy between the outgoing access control for the local computer and incoming access control for the remote computer will be shown in a window after the connection has been established.

Display Displays information about screen resolution and color depth.Remote Control Advanced Functions 5. Information      Connection type Displays the type of connection being used. The Connection Info dialog displays information about your current session. Duration Displays the duration of the session. Version Displays the TeamViewer version used by your connection partner. Page 43 of 98 . Access Control In the Access Control area. the effective settings of the access control for the current connection are displayed.TeamViewer . You can open this dialog by clicking on Extras in the Remote Control dialog and then on Connection info . Traffic Displays the amount of data transferred.7 Connection Info The Connection Info dialog informs you about the current connection data.

via e-mail. Page 44 of 98 . a password is being generated for your presentation.1 Presentation Basics In presentation mode. your desktop is transferred to the computer of your partner. the QuickConnect button is suitable for the spontaneous presentation of a single application (see 5.Presentation 6 6. Note: You can send the TeamViewer ID and password to your participants ahead of the session. we recommend using TeamViewer QuickJoin (see 6.TeamViewer . You have several options to establish a TeamViewer connection:  If several participants want to see your online presentation. click on the Invite further participants. Note: Please note that the number of possible simultaneous partners per session is dependent upon your license. The current license overview is located on our website: http://www. If all the participants are already on your partner list. Spontaneous presentations without TeamViewer software at the partner's side can be handled by using our browser-based solution (see 6.3 Connecting via QuickConnect). To do so.g.teamviewer.   Note: Different passwords are used for Remote Control and Presentation modes. During the initial start of TeamViewer.com/licensing/index..4 Browser-Based Presentation).. This application can also be adapted to your corporate identity in a simply way. link on the Presentation tab.aspx.3 Connection with TeamViewer QuickJoin). e. It can subsequently be changed by right-clicking on Password on the Presentation tab or under Extras / Options / Presentation.

→ The dialog Please wait until the presenter starts the presentation appears at the participant's side. → You are connected to your partner’s computer and are presenting your screen. 2. Ask your partner to enter the Partner ID and his name (freely selectable) in the Join Presentation area and to click on the button with the same name. Start TeamViewer and click on the Presentation tab. Give your partner your ID and the password which are displayed in the Wait for Participants area. 5. 6. Click on Start Presentation. Ask your partner to enter the password in this dialog and to click on Log On.Presentation 6.TeamViewer .2 Connection with TeamViewer Full Version Here you learn how to start a Start presentation if the TeamViewer full version is already installed on both sides. → The TeamViewer Authentication dialog opens at your partner's side. → Underneath the Start Presentation button at the presenter's side. 3. the information about the waiting participant appears. 4. Ask your partner to start TeamViewer and to click on the Presentation tab. Page 45 of 98 . How to connect with a partner for a presentation: 1.

Provide the participants with your ID and the password that are displayed in your Wait for Participants area. → Underneath the Start Presentation button at your presenter's side.TeamViewer .4. e. This allows the participants to connect with you with a simple click (see 3. 2.g. → The dialog Please wait until the presenter starts the presentation appears at the participants.Presentation 6.1 Configuring QuickJoin). we recommend creating an individual QuickJoin module in your corporate design and to store predefined connection data. 6. Page 46 of 98 . Ask your participants to enter the Partner ID and their name (freely selectable) and to click on Join. via e-mail. Ask your participants to enter the password in this dialog and to click on Log On. the information about the number of Waiting participants who established a connection with you appears. 3. → You are connected with the participants and are presenting your screen. Click on Start Presentation. How the presentation connection setup with TeamViewer QuickJoin works (example with several participants): 1. You can send the module to your partners. 4. or provide it on your website as a download option. Ask your participants to start TeamViewer QuickJoin. If you make presentations more frequently. → The TeamViewer Authentication dialog opens at the participants.3 Connection with TeamViewer QuickJoin TeamViewer QuickJoin is a simple module with which presentation participants can connect with you. 5. Start TeamViewer and click on the Presentation tab.

Give your partner your ID and the password which are displayed in the Wait for Participants area.TeamViewer . Your partner does not have to run any software for this purpose. Click on Start Presentation. 2. Page 47 of 98 . Start TeamViewer and click on the Presentation tab. the information about the waiting participant appears. 4. → Your partner is now connected and will see your desktop in his/her web browser. Your partner can directly join your presentation through his/her web browser Note: Adobe Flash has to be installed in the web browser to allow this kind of presentation. Ask your partner to open the following website in his browser: http://go.com 3.4 Browser-Based Presentation By means of the browser based presentation you can give a presentation from your TeamViewer to any kind of web browser. Ask your partner to enter the ID and password as well as a name in the respective fields on the website and click on Connect to partner.teamviewer. 5. → Underneath the Start Presentation button at the presenter's side. How to give a presentation to your partner's web browser: 1.Presentation 6. → The dialog Please wait until the presenter starts the presentation appears at the participant's side.

Single widgets (control menus) can be docked.TeamViewer . Functions Here you can display individual widgets again by clicking on the respective name if you previously closed them by clicking on the respective X. Single connections can be closed in the Session list widget. Page 48 of 98 . the control panel will appear in the bottom right corner of the screen and will offer a variety of actions for controlling the session. toolbar widgets The Presentation Control Panel The following actions are available in the toolbar: Close all connections Closes the connections with all partners. Continue presentation (hotkey: Pause) Your screen is broadcast live again (this option is available only if you previously clicked on Pause presentation ).Presentation 6. Please note that some of the described functions are not available in the browserbased presentation.5 Operations in the Presentation Control Panel As soon as you have started a presentation session. undocked and moved freely by simply dragging and dropping them. You will find here a complete list of all the widgets as well as the following functions: Pause presentation (hotkey: Pause) The connection will be paused and your partner(s) will see your 'frozen' screen which will let you perform tasks on your desktop the attendees of the presentation are not supposed to see.

) Page 49 of 98 .ideal for presentations. Edit Custom Settings… Opens the Custom Settings dialog in which you can perform differentiated quality settings for the quality mode Custom Settings . The following options are available in the widgets section: Session list The Session list widget Switch sides with partner Changes the viewing direction so that you will be able to see your partner's desktop. the display quality may be reduced which is ideal for connections with low bandwidth.TeamViewer .    Active monitor   Show n monitor Lets you present only the selected monitor. Optimize speed Optimizes the connection speed. Custom settings Activates the Custom Settings quality mode.Presentation Remove wallpaper This option removes the wallpaper of the local computer which allows a faster performance Quality   Auto select Adjusts quality and speed automatically to the available bandwidth. Optimize quality Optimizes the display quality . Show all monitors Lets you present all monitors at the same time. (Not available with the browser-based presentation.

This gives you an overview on which application windows are visible for your partner and which are not. Your partner is only able to see your desktop.. Additional Options   Connection Info .7 Connection Info). The Local Monitor widget Application selection This function allows you to quickly select which applications / windows should be presented.TeamViewer . His mouse clicks will be displayed as large blue mouse pointer so that your partner can highlight interesting items during a presentation.Presentation Enable/Disable Remote Input Allows your partner to control / no longer control your computer. Remote input is disabled by default.. Opens the Connection Info dialog (see chapter 5. Close connection Closes the current connection with this particular partner. Remove the check mark for the application(s) that you do not want to present. Local Monitor Thanks to this function you can see you own desktop from your partner's perspective. The Application selection widget   Present all windows Shows all windows on your desktop Present new windows Shows only the windows that you open during the presentation Page 50 of 98 .

you can select whether all applications / windows are activated or deactivated by default at the beginning of the presentation (see 10.4 Conference Call).2 Video Transmission). My Video Here you can control the settings for your webcam (see chapter 8.4 Presentation Category).1 Audio Transmission). you can also start a conference call as an alternative (see chapter 8. The Video widget Audio Transmission This function allows controlling the audio transmission (VoIP) (see chapter 8.Presentation Note: In the Options menu under the Presentation category.TeamViewer . The VoIP widget Conference call If not all of the attendees have a headset at hand. The Conference call widget Page 51 of 98 .

Press Ctrl while drawing to draw a square. Press Shift to center the rectangle. With a right click on the icon you can select the color of the frame and the filling as well as the width of the line. With a right click on the icon you can select a color and the size of the pen. Press Ctrl and Shift simultaneously to draw a square with center alignment. With a right click on the icon you can select the color of the frame and the filling as well as the width of the line. Rectangle Draws a rectangle. The Whiteboard widget On/Off Shows / hides all previous drawings. Press Shift to center the ellipse. With a right click on the icon you can select the size of the tool. Control mode Pauses the drawing mode and lets you control the computer normally. With a right click on the icon you can select a color and the size of the pen. The same can be achieved with a right click on the desktop. Pen Lets you make freehand drawings. Press Ctrl and Shift simultaneously to draw a circle with center alignment. Press Ctrl while drawing to draw a circle.Presentation Whiteboard Displays a drawing palette. Page 52 of 98 . Marker pen For highlighting texts. Ellipse Draws an ellipse. With the tools in the drawing palette you can draw or write anything on the desktop.TeamViewer . Eraser Deletes parts of a drawing.

(This widget is deactivated by default and can be activated in the Functions menu.Presentation Text Write a text.TeamViewer . Balloon Draws a speech bubble. With a right-click on the icon. you can determine the font size. Click on the place where you would like to create a speech bubble. you can determine the font size. write your comment and then click a second time to define the direction of the speech bubble. With a right-click on the icon. color and font.) The Chat widget Page 53 of 98 . Chat Through the integrated chat you can exchange messages with your partner. color and type.

The partner list offers you the following benefits:        Online display: Who of your partners is online? Quick connection without entering an ID Immediate sessions without password entry Central. worldwide accessible partner list Instant Messaging function including group chat.TeamViewer . You can see at a glance which partners (computers) are online and then connect directly through the partner list via TeamViewer. For more information please refer to the TeamViewer Manager manual. offline messages and blacklist Own availability status selectable in the partner list .1 TeamViewer Partner List TeamViewer Account In the TeamViewer partner list you can create your connection partners (or computers).g. Page 54 of 98 . Aside from that TeamViewer offers additional useful functions e.TeamViewer Partner List 7 7. you can see at a glance which partners (computers) are online Note: The partner list can be synchronized with the TeamViewer Manager database. The partner list is an ideal means for spontaneous teamwork across distant locations. instant messaging.including Offline display Partner management including a notes function In the Partner List.

→ After confirming the second step in the wizard. How to create a TeamViewer account: 1. If you want to make any changes later on. 5.Step 1 of 2.g. Click on the link in your e-mail to confirm your e-mail address and thus complete the creation of your TeamViewer account. Click on the Sign Up text link or button in the partner list → A wizard appears that guides you in two steps to create a TeamViewer account.TeamViewer Partner List 7. assign a name and an access password for your computer to be able to access it remotely. → The Partner list window appears. you will have to create a TeamViewer account. use the account management.5 Partner List Category). The partner list is bound to this account and not to a specific computer. 3.1 Creating a TeamViewer Account In order to use the partner list. Creating the TeamViewer account via the website Page 55 of 98 . 4. In the dialog window Create TeamViewer account . enter the required data for User name. e. 2. you will receive an e-mail with an activation link.TeamViewer . That means for you that wherever you are. you just have to log on to your respective TeamViewer account to work with your personal partner list. E-mail and Password.1. your e-mail address or password. In the second step. It also allows you to assign your Premium or Corporate license to your account (see chapter 10. Click on the button in the lower right corner of the TeamViewer main application window in order to show the partner list.

please read chapter 10. Call up the website http://login. Enter the user name and password of your TeamViewer account and click on Sign in.TeamViewer Partner List Note: Alternatively. For more details. In the web browser.teamviewer. → The interface of the Web Connector and your partner list will be loaded.teamviewer.1. 7. Note: A TeamViewer account is not necessary for using TeamViewer! A TeamViewer account is required merely for the additional functionality of the partner list and the online status information. 3. The account management in the web browser can also be accessed from anywhere even if no TeamViewer is installed. You can also manage your TeamViewer account directly in TeamViewer.2 Managing the TeamViewer Account The most important settings for your TeamViewer account can also be managed through a web browser. How to open the TeamViewer account management in your web browser: 1.com in a web browser.TeamViewer . you can also create a TeamViewer account via our website. you can create a new account via the Register link. Click on Edit profile. Here. → A window with the settings of your account will be displayed. 2. enter the URL http://login.5 Partner List Category.com. Page 56 of 98 .

enter the data you specified during the sign-up process. Click on Log On.TeamViewer . click on your display name to open the menu and select the entry Sign Out. How to sign out from your TeamViewer account: 1.1. → You have signed out. 3.TeamViewer Partner List 7. 2. Page 57 of 98 . Note: If you own a Premium or Corporate license and your license is also assigned to your account. Aside from that you should always sign out when you leave the computer. you should never activate the functions Remember me and Remember my password. In the upper area of the partner list. In the fields User name and Password. this license is also valid for unlicensed TeamViewer installations as long as you are logged in. You can spontaneously log on to your account from any TeamViewer. Click on the button in the lower right corner of the TeamViewer main application window in order to show the partner list.3 Logging in to Your TeamViewer Account You can log on to any TeamViewer (except for QuickSupport or TeamViewer Host) using your TeamViewer account. Note: On external (public) computers. → You are logged on now and your partner list (which will be empty at the first log in) will appear. How to log in to your TeamViewer account: 1.

. You can use it for grouping your partners according to any criteria.2 Operations in the Partner List Add Group Creates a new group..) If any inactivity exceeds 5 minutes. colleagues. e.. your availability status is automatically set to IN addition. Remote control Creates a remote control session with the marked partner. Search Looks for groups or partners in your partner list (group name.TeamViewer Partner List 7. customers. Your current status is displayed with matching colors in the TeamViewer tray icon You have the choice between Online Busy Away Show as offline Away. you can call up the account management in TeamViewer via the Edit profile. Account menu In the upper area of the partner list. Add Partner Creates a new partner.. Page 58 of 98 . Delete Deletes a marked group or partner.g.TeamViewer . Partner Properties Opens the dialog Partner Properties where details of the partner can be displayed and changed. friends. click on your display name to open a menu in which you can select your availability status. clients. menu item and sign out of your account via Sign Out. account name or ID) as soon as you type anything into the search field..

2. 2. (In the TeamViewer ID field.) Page 59 of 98 . In the Partner Type option field. Later on you can assign the partner to a new group by drag & drop or via the context menu. 7. Busy Indicates that the partner or a computer is online. Click on OK. 5. 4. Click on the Add Partner button. Group Groups help you keep your partner list well organized. 2. Away Indicates that the partner or a computer is online. → The Add Partner dialog opens. enter the ID of the remote computer if you want to add a computer. In the menu item Group you can determine to which group the partner should be added. 3. Enter your partner's account name in the field Account name. specify whether you want to add a TeamViewer account or a TeamViewer ID. How to create a new partner: 1. Enter the name of the group in the Group name field.TeamViewer . but busy.1 Icons in the Partner List Online Indicates that the partner or a computer is accessible via TeamViewer. 3. Click on the Add Group button. Offline Indicates that the partner or a computer is currently not accessible via TeamViewer.2 Adding Groups and Partners to Your Partner List How to create a new group: 1. → The Add Group dialog opens. → A new group will be created and will appear in the partner list. Mark the group to which a new partner is supposed to be added.2. but away.TeamViewer Partner List 7.

3 Quick Access). Assign an alias in the field Alias which will then be displayed in the partner list. you can directly enter your partner list data in the process. 7. → The new partner has been created and will appear in the partner list. If your customer starts QuickSupport. 8. Page 60 of 98 . If you added a partner via his/her TeamViewer account you have the option of activating the Grant quick access check box to allow the partner to establish a simplified connection (see 7. Note: When you create an individual QuickSupport module on our website. it automatically appears in your partner list and you can reach it with a single click.in the Password field.if known . Click on OK. you have the option of storing a predefined password for this ID . In the partner list. If you added a computer via a TeamViewer ID.2.TeamViewer Partner List 6. In the field Notes you can enter some information on this partner 9.TeamViewer . you can add TeamViewer accounts and TeamViewer IDs.

How to establish a remote support connection via quick access: 1. Click on OK. You partner can confirm the access by clicking on Allow. 3.3 Quick Access Particularly for teamwork as well as for remote support and presentations quick access can be an interesting option. your partner can do without entering a password and directly establish a connection to your computer. Select Remote Control (quick access) or Presentation (quick access) from the context menu (right-click on the partner). 4.2. 2. Note: Only partners can be granted quick access.TeamViewer . you can store a permanent password instead. For computers added via ID. → The connection will be established. How to grant quick access to your partner: 1.TeamViewer Partner List 7. Page 61 of 98 . If you activate the check box Grant quick access in the Partner Properties. Select Properties from the context menu (right-click on the partner) → The Partner Properties dialog will open up. Activate the check box Grant quick access. → On your partner desktop the dialog remote support (Quick Access) will pop up. Mark the respective partner in the partner list. 2. → Your Partner can now access your computer using quick access. Mark the respective partner in the partner list.

5 Partner Chat and Offline Messages).2. Remote Control. → Your message is displayed in the upper field and is being sent directly or later depending on whether the partner is currently online in TeamViewer or not. VPN Establishes the respective connection to the partner. you can establish a connection without entering a password (see 7. File Transfer. In addition. If your partner is online.2. online status. Rename Offers the possibility to enter a new alias for the partner. If the partner is currently not online.2.     7. Write your message in the lower text box and click on Send or press the Enter key on your keyboard. Page 62 of 98 . you can invite further partners to a group chat. How to send a message to a partner and invite further partners to a chat session: 1.2.2. Delete Deletes the partner irreversibly from your partner list. browser-based module. The context menu offers the following functions:   Send message Opens the Chat dialog (see 7. Remote Control (quick access). TeamViewer version) not all functions might be available. Open the context menu of the respective partner (right-click on the partner) and select the Send message option. Please note that depending on the type of partner (user or computer. Presentation.4 Partner Context Menu You can access the partner context menu by making a right click on a partner. Presentation (quick access) In case your partner has granted you quick access. Properties Opens the Partner Properties dialog which offers the Partner Type option in addition to the same functions as the Add Partner dialog (see 7.TeamViewer Partner List 7.2 Adding Groups and Partners to Your Partner List).5 Partner Chat and Offline Messages You can send instant messages to any partner in your partner list. he will receive the message as soon as he logs on. 2.TeamViewer . he will receive the message immediately in a new chat window and you can exchange messages in real time.3 Quick Access). → The Chat dialog opens up.

he will receive all the messages you have sent to him as soon as he logs back in. In addition. they will be displayed in the left part of the window. even if the dialog was closed in the meantime (does not apply to group chat). Then click on OK to send your invitation.TeamViewer Partner List 3. click on Invite in the menu and select the desired partner. he will be displayed as an additional partner in the current chat dialog and he can join the conversation. he can directly respond to your message. → The selected partner will receive you invitation message.2. 7. You can also send additional messages. If you are connected with more than one chat partner.6 Operations in the Chat Window From within the chat window.TeamViewer . you can change the default invitation text. 4. Note: You can only invite partners to an existing chat who are currently logged in to TeamViewer. you can display the partner properties or initiate the following operations via the Connect button:       Remote Control (quick access) Presentation (quick access) Remote control Presentation File transfer VPN Page 63 of 98 . If your partner is online. If he joins the chat. Note: If your partner is offline. In order to invite further partners to your chat session.

even before a TeamViewer connection has been established.TeamViewer Partner List Chat window from which TeamViewer connections can be started In the chat window.TeamViewer . the recipient of a chat message can add the initiating partner to his partner list if he has not yet been added to the partner list. 7. The blocked partner can be removed again from the blacklist with a single click. In chapter 3.7 Pre-Chat via TeamViewer QuickSupport If you create the TeamViewer QuickSupport customer module on our website for your customers. then your customer can send messages to you via the chat dialog after starting his QuickSupport. In addition.3.2.1 Configuring QuickSupport you can learn more about activating this function. you can also specify your partner list data. If you also activate Users may start the chat. the initiating partner can be added to the blacklist. The QuickSupport customer module with chat window Page 64 of 98 .

TeamViewer Partner List Note: If you did not log in to the partner list (offline) or selected Show as offline as your status. Page 65 of 98 . no chat window appears in the QuickSupport of your customer. It will only be available in QuickSupport as soon as you are online.TeamViewer .

1. 4. The Audio menu Page 66 of 98 .Multimedia Functions 8 8. click on Transmit my audio now. Set the desired volume for your speakers and your microphone.TeamViewer .1 8. After establishing a connection with your partner.1. Note: Closing the VoIP widget does not close the audio transmission. you can save costs for phone calls and get in touch with your partners with a few clicks of the mouse. click on the Audio/Video / Voice over IP option in the TeamViewer menu. click on Stop audio transmission. How to establish a VoIP connection: 1. → The VoIP widget opens up and starts blinking. To end the transmission again. To start a transmission. → The audio options menu will open up. 8. 3. please click on the VoIP widget.1 Multimedia Functions Audio Transmission Establishing an Audio Transmission to a Partner With Voice over IP (VoIP).2 Audio Options symbol in the bottom right corner of the To get to the Audio Options. All you need is a headset or microphone and loudspeakers. 2.

Microphone level Adjusts the desired volume of your microphone. Microphone Selects the corresponding microphone.TeamViewer .      Note: You will also find the same menu under Extras / Options / Audio. Volume Adjusts the desired volume of your loudspeakers. Mute (speakers) Completely mutes your loudspeakers. you will hear a sound that is used to check the volume. By clicking on the Play button. Mute (microphone) Completely mutes your microphone. Noise threshold Allows removing any degree of background noise.Multimedia Functions You have the following setting options:   Speakers Selects the corresponding loudspeakers. Page 67 of 98 .

2 Video Options With the video options. 2. TeamViewer video options Page 68 of 98 . → The Video options menu opens.2. 8.TeamViewer .1 Video Transmission Establishing a Video Transmission to a Partner If you want your partner not only to hear. you can transmit your video with a webcam. → The webcam widget will pop up.2. To start sharing your webcam. click on the icon in the lower right corner of the video widget. click on Transmit my video now. How to establish a video transmission with your partner: 1. After having successfully connected to your partner. click on the Audio/Video / My Video menu item in the menu bar at the top part of the window. Select Video Preferences to display the Advanced video options. click on Stop video transmission. 3.2 8. but also to see you.Multimedia Functions 8. you can make changes to your camera settings. To end the transmission. In order to do that. Here you can specify the size of your video.

you can adjust more advanced settings of the respective model. Optimize quality and Optimize speed. Quality You can choose between Automatic quality selection (automatically determines the best ratio between quality and speed). Page 69 of 98 .  Note: You will find the same menu under Extras / Options / Video.Multimedia Functions You have the following setting options:   Video source Lets you define your default webcam.TeamViewer . Video driver settings Depending on the webcam.

You can start a chat session by clicking on the Audio / Video / Chat menu item in the remote support window or the control window.4 Conference Call If not all of the attendees have a headset at hand.TeamViewer . You will be asked to enter the conference pin via the keys of your telephone pad. you can also start a conference call as an alternative. If you click on the icon at the bottom right.3 Chat The Chat window allows you to chat with your partner during an active session (e.Multimedia Functions 8. Just click on the menu item Audio / Video / Conference call in the remote support window or the control window. The Chat widget 8. remote control). you can save the chat session as a text file.g. Then select your country and dial the service number displayed underneath it. The Conference call widget Page 70 of 98 . You will instantly be connected with all the participants that have joined the conference call with their PIN.

. in the TeamViewer application window → The Open file dialog appears. please navigate to the option Extras / Options / Remote Control / Automatically record remote control sessions .1 Miscellaneous Functions Session Recording During the session. → The video clip will be played back in TeamViewer. 2. This ensures that the file is unchangeable and can also be used for revision purposes. TeamViewer is automatically started and plays back the recorded session. To finish the recording. 2. you have the option of recording your remote session as a movie. How to record a session: 1. click on Extras / Record / Stop. Click on Extras and Play recorded session. or just close the TeamViewer session. How to play back a recorded session: 1. Note: If you would like to record all your sessions.tvs file format. Click on Extras / Record / Start in the menu of the remote control window to start the recording.. Note: You can also play the file by double-clicking on it in Windows Explorer.TeamViewer .Miscellaneous Functions 9 9. The recording is made in TeamViewer's own . → A window will ask where you would like to save your file. Chose the desired file. Page 71 of 98 .

Miscellaneous Functions 9. Page 72 of 98 .TeamViewer . This dialog shows which IDs are currently having a session. This dialog can be found in the menu Help / About / Channel use.2 Channel Use If you possess a Premium (or Corporate) license with several session channels. this dialog will give you an overview of the current use of the channels of your license.

Further computers in the respective LANs of both computers are not included. Prerequisites 9. SQL Server Management Studio). Note: The VPN driver can also be installed afterwards. Note: You do not need TeamViewer VPN for remote control of the partner PC or transferring files. Page 73 of 98 . access remote databases from your local frontend (e. See 10.Miscellaneous Functions 9.g. Uninstalling or reinstalling TeamViewer itself is not necessary.2 A prerequisite for the use of TeamViewer VPN is that TeamViewer is installed on both sides with the option Use TeamViewer VPN.g. 9. Make peripheral devices (e.1     Examples for the Usage of TeamViewer VPN You can print documents on the shared printer of the remote computer.3 VPN Connection With the VPN option. You can access the network resources of the other computer and your partner can also access the resources of your own local computer.g.TeamViewer . In a support case. Note: If you connect to the remote PC with TeamViewer VPN. You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server (e. Professional IT staff will know the possibilities and advantages of this connection.3. for a home office).3. printer) and files in your local system accessible to external partners.9 Advanced Category. you can establish a virtual private network between you and your partner. Two computers that are connected via VPN are in a common network. both computers are in a common virtual network.

TeamViewer Window In the VPN . → The TeamViewer Authentication dialog opens. 9. you can test the VPN connection using two buttons:     The Share files via Explorer button opens Windows Explorer with access to the remote files. Ask your partner to start TeamViewer and to click on the Remote Control tab. Alternatively. In the Create Session area. 6.4 Operations in the VPN .TeamViewer dialog appears.) The Test ping button sends a ping signal for testing the network  Page 74 of 98 . → You are connected to your partner’s computer and the VPN . window during a remote control session.3. Click on Connect to partner. then VPN and Start in the remote control. Ask your partner for his TeamViewer ID and the password which are displayed in the Wait for connect area. 3. 5. If you click on the Close connection button. you can click on the menu bar item Extras.3. 4.3 Connecting to a Partner This section describes how to establish a VPN connection from TeamViewer to TeamViewer in a few simple steps (VPN is not supported by TeamViewer QuickSupport). 2. Enter the password of the remote computer and click on Log On.TeamViewer .TeamViewer window. you can close the selected connection. Start TeamViewer and click on the Remote Control tab. you have the following options:  In the Current VPN Connection drop-down menu. you can see your IP address and the IP address of your partner. (Please note that you may have to authenticate yourself at the remote computer. In the Status section. select the VPN option and enter the ID of your partner in the Partner ID field. In the Actions section. you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer. How to establish a VPN connection: 1.Miscellaneous Functions 9.

TeamViewer .Miscellaneous Functions The VPN TeamViewer dialog Page 75 of 98 .

Click on Connect to partner. 4. For Incoming LAN connections. For this purpose.Miscellaneous Functions 9. Note: Please note that in the special case of direct connections within your own LAN.4. none of our servers is involved. Enter the password of the remote computer and click on Log On. Page 76 of 98 . Select the desired connection mode (Remote Control. Therefore. 2. How to establish a LAN connection: 1. 2.2 Connecting to a Partner This section describes in simple steps how to establish a LAN connection between two TeamViewer applications (TeamViewer QuickSupport does not support this function). How to activate incoming LAN connections: 1. 9. you have to configure TeamViewer to accept incoming LAN connections. select the option accept from the drop-down menu.4. → The TeamViewer Authentication dialog opens. 6. File Transfer. 5.TeamViewer .1 LAN Connection Activating LAN Connections Connections in the local network can also be initiated via the IP address (or the computer name). Ask your partner to start TeamViewer and to click on the Remote Control tab. Click on Extras / Options / General. Ask your partner for his IP address and TeamViewer password. 3. a regular symmetrical encryption without Public/Private Key exchange will be used. → You are connected to your partner’s computer.4 9. VPN) and enter your partner's IP address in the Partner ID field under Create Session. Start TeamViewer and click on the Remote Control tab.

  Network settings:  Proxy settings Configure opens the Proxy settings dialog (see 10. Close to tray menu Minimizes TeamViewer to the system tray (info area of the taskbar) after closing the program. While you are logged into your TeamViewer account.TeamViewer .4 LAN Connection). the display name of your account is used instead.2 Proxy Settings Dialog). Incoming LAN connection . Start TeamViewer with Windows TeamViewer starts automatically with Windows so that it is executed directly after the start of Windows and before the Windows logon. This text is displayed in the title bar of the remote control window and in the Chat window on the partner side.1 General Category 10. Incoming LAN connections .1.accept exclusively The computer will not establish a connection to the TeamViewer network and is only available via its IP address Page 77 of 98 . Connection in local network (via IP address):    Incoming LAN connections deactivated LAN connections are not allowed.Options 10 Options 10. TeamViewer can subsequently be shut down with a right-click on the icon in the system tray.accept Accepts incoming LAN connections via port 5938 (see 9.1.1 Options in the General Category The General category includes the most commonly used settings: Important options for working with TeamViewer:  Your display name Enter your (company) name here.

TeamViewer - Options

The General category provides the most basic setting options.

10.1.2 Proxy Settings Dialog In most cases, the default settings (Use web browser proxy settings) are sufficient. You can use custom settings, for example, if you have not configured the proxy settings in your browser.   No proxy Use this setting if you are directly connected to the Internet. Use web browser proxy settings (recommended) Use this setting if you are behind a proxy server and the proxy settings are already configured in your browser (e.g. Internet Explorer or Firefox). Use manual proxy Use this setting to manually enter the data of your proxy server.
In the Proxy Settings dialog, you can configure access to the Internet if you have a proxy server..

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TeamViewer - Options

10.2 Security Category
In this category, you can change all security-related settings. Permanent password for unattended access:  Password When you enter a password in the Password field, it can be used as an alternative to the automatically generated session password to access your computer.

Windows logon: In this drop-down menu, you can determine whether remote users can connect to the local computer using their Windows credentials instead of the TeamViewer password.    Not allowed Default setting. An authentication is possible only with the TeamViewer password. Allowed for administrators only Windows administrators can connect with their admin credentials. Allowed for all users All users of the computer can connect via the Windows authentication routine.

Password strength for spontaneous access: Select how secure (i.e. complex) the automatically generated password is supposed to be which will be regenerated with every start of the application.      Standard (4 digits) The password consists of 4 digits. Secure (6 characters) The password consists of 6 characters. Secure (8 characters) The password consists of 8 characters. Very secure (10 characters) The password consists of 10 characters. Disabled TeamViewer will not generate any session password.

Note: If you disable the session password and you have not defined a fixed password in the General category, you will not be able to connect to the computer. Note: If you activated the Start TeamViewer with Windows option, the session password will automatically be set at least to Secure (6 characters).

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TeamViewer - Options

Note: If you activated the Windows logon option, the security of your computer depends directly on the strength (complexity) of the Windows passwords of all Windows users of this computer. Ensure that all Windows logins are secured with strong passwords!

Rules for connections to this computer:  Black and whitelist Opens the Black and whitelist dialog. In this dialog, you may either explicitly store the IDs that are allowed access to the local computer (whitelist), or the IDs that are denied access to the local computer (blacklist).
The Black and whitelist dialog

Note: Please note that when you configure a black or whitelist, you are in danger of locking yourself out! If you should replace your remote control computer, the new computer will receive a new ID. Use this function only if you can either access the computer locally if need be, or always enter multiple IDs/partners (TeamViewer account) in your whitelist.

Page 80 of 98

    (Further details are located in chapter 5. Any further actions have to be agreed on by you. but cannot control it. Custom Settings The Configure. button offers you the possibility to define individual settings and.) In the Security category. Confirm all Your connection partner can initially only look at the desktop of your computer.. No incoming connections allowed No incoming connections are allowed.TeamViewer . to allow after confirmation or to permit from the beginning of the session. you can change all security-related settings. therefore.. Page 81 of 98 .6 Access Control. View and show Your connection partner can look at your desktop. to disable different features completely.Options Access Control  Full Access This option allows your connection partner to have immediate access to all functions of the local computer.

Rules for access to other computers:  Access Control Allows you to configure which level of access your partners have on your computer. depending on the available bandwidth) Custom Settings When you select Custom Settings. This button opens the Custom Settings dialog (see 10..3 Remote Control Category 10. View and show You can look at the desktop of the remote computer. button is enabled.1 Options in the Remote Control Category The Remote Control category offers settings for TeamViewer's remote control sessions. Display:  Quality Here you can select from the following:    Automatic quality selection Optimize quality Optimize speed (default setting .. the Custom settings.Options 10. but you cannot control it. Confirm all You can initially only look at the desktop of the remote computer. For further actions your connected partner has to agree.3. Session recording:  Automatically record remote control sessions The session recording starts automatically at the beginning of the session.TeamViewer .  Full Access This option allows you to have immediate access to all functions of the computer.2 Custom Settings Dialog). You can specify in which directory the recordings are saved. The settings in this dialog have an impact on all future remote support sessions.3. Show your partner's cursor Displays the movement of your partner's mouse cursor on your desktop.    Remove remote wallpaper Removes the remote desktop background during the session. Page 82 of 98   .an attempt is made to reach the best speed.

No outgoing connections allowed No outgoing connections are allowed. you can perform all the settings about quality..  In the Remote Control category.. therefore. you can perform the detail settings for the Custom Settings mode.TeamViewer . In the Access Control Details dialog. to disable different features completely. session recording or access to other computers. Page 83 of 98 . button offers you the possibility to define individual settings and.Options  Custom Settings The Configure. to allow after confirmation or to permit from the beginning of the session.

Page 84 of 98 .2 Custom Settings Dialog The custom settings dialog is only available if you select Custom settings in the quality drop-down menu of the display settings and click on the Custom Settings.TeamViewer .. Improve application compatibility Increases the compatibility with older Windows applications at the expense of lower performance.  Colors You can set the desired color depth here. you can configure quality options.    In the Custom Settings dialog.. You can improve performance by reducing the color depth. Disable Aero Glass Disables Aero Glass on Windows Vista / Windows 7 remote computers to improve performance. button.Options 10. If you use the color modes High or True Color and move the quality control to the left. More colors require more bandwidth. You can specify your custom settings here. Quality You can set the display quality level here. a lossy compression is used to minimize the data volume.3.

The connected partner is then able to operate your presentation machine. the input on the remote computer can be activated during a presentation.g. Allow partner to interact If enabled.an attempt is made. e. Use TeamViewer 5 presentation mode If activated. button is enabled.. the presenter establishes the TeamViewer connection.2 Custom Settings Dialog). Change direction allowed If enabled. the Custom settings. to achieve the best possible image quality Optimize speed Custom Settings When you select Custom Settings.TeamViewer .Options 10. This button opens the Custom Settings dialog (see 10. a TeamViewer session is established identical to TeamViewer version 5. The settings in this dialog have an impact on all presentation sessions.3. by adding a participant on the Presentation tab of the TeamViewer main window. Change presentation password Here you define your presentation password which henceforth applies to your presentations.4 Presentation Category The Presentation category offers settings for the TeamViewer Presentation mode. the direction can be changed during a presentation so that you can see the remote computer. Display:  Quality Here you can select from the following:   Automatic quality selection Optimize speed Default setting .. That is. Rules for presentation connections   Allow presentations This option allows you to generally forbid presentations.    Page 85 of 98 . The password can be changed again at any time.    Remove own wallpaper Removes the wallpaper of the local computer during the session.

Options  Initiation options  Show entire screen on startup Shows the entire desktop at the start of a TeamViewer presentation. Use application selection to unblock windows during session Only those applications/windows which you activate during the presentation inn the application selection are transmitted (see 6. you can define all the rules for your presentation connections. Page 86 of 98 .  In the Presentation category.TeamViewer .5 Operations in the Presentation Control Panel).

Please note that by deleting your TeamViewer account. You will be asked one more time if you would really like to delete your account. you can assign it to your TeamViewer account.. Show partner list on startup Shows the partner list besides the main screen when you start TeamViewer. Notify me when partners sign in Informs you when a partner has signed in to his TeamViewer account.Configure. At the same time. This license applies henceforth if you are logged in. only those partners can send messages to you. New password Edit this field to change the password for your TeamViewer account. If you add a user name you will not be displayed as Online to this user anymore and will not receive any messages from him either. Notify me of incoming messages Informs you with a short message when you have received a message from a partner. To do so. even if you are using unlicensed TeamViewer installations. Local settings     Offline partners in separate group Organizes all offline partners in one group. please click on the link Activate license and enter your license key. Blacklist for accounts .5 Partner List Category You can manage your TeamViewer account in this category and make some additional settings for your partner list. your partner list will also be permanently deleted. click on Activate License. Page 87 of 98    .Options 10. you are displayed as Online only for partners found on your list. Account settings     Display name Enter a name with which you can recognize your partners during a session.TeamViewer . Next. Delete account (only available in the web browser) Click on Delete account to permanently delete your TeamViewer account. Only partner in my list may see my online status and send messages to me If this option is activated. Here you can maintain a blacklist for user names of other users. E-mail Edit this field to change your e-mail address. Activated license If you have a Premium or a Corporate license..

2 Security Category).TeamViewer . Note: All the settings you make in the Local Preferences section only affect the computer you are currently working with (or for the partner list in the Web Connector). If you would like to prevent connections from particular TeamViewer IDs. Page 88 of 98 . Note: The blacklist in this category is only for functions within the partner list. please use the blacklist and whitelist function in the Security category (see 10.Options  Current password (only necessary in the web browser) Enter your current password to confirm your changes. The account management in TeamViewer provides additional options. The settings in the Settings for account section are stored centrally and apply for any computer as soon as you log on to your TeamViewer account.

Options 10.TeamViewer .6 Audio Category In this category.1 Audio Transmission. you can change setting for your VoIP connections and test them. Details can be found in chapter 8. Page 89 of 98 .

you can select a webcam and test its quality and settings. Page 90 of 98 .Options 10.7 Video Category In this category. Details can be found in chapter 8.2 Video Transmission.TeamViewer . You can also perform additional settings for the video driver.

you can always replace them with your own texts. Clicking on Reset restores the default mail. In the Custom invitation category. Invitation message Here you can set the template text of your invitation mail individually.Options 10. Click on Test invitation to view the final text. You can then send the e-mail directly from this application. Subject Here you can change the subject line of your invitation e-mail. After activating the Test invitation button. Note: An invitation via e-mail can be generated via TeamViewer only if an e-mail program is configured on your computer. Page 91 of 98 . If necessary.8 Custom Invitation Category The Custom invitation category provides you with the possibility to invite your business partner quickly and uncomplicated by e-mail to a remote control session or presentation. Note: The template texts contain various placeholders.TeamViewer .    Template Offers various texts as template. you can create an individual invitation email. the invitation e-mail is being generated in your e-mail program.

messages from accounts with which you have had a TeamViewer connection are accepted or displayed. Disable TeamViewer shutdown Prevents the shutdown of TeamViewer.TeamViewer .1 General Category)If access was restricted on the Security tab (e.9 Advanced Category In the Advanced category. This allows. you can perform advanced settings in your TeamViewer. Confirm all).Options 10. it is necessary to restart TeamViewer. Full access if a partner connects on a Windows logon screen(visible only if Start TeamViewer with Windows has been enabled. QuickConnect Button Configure opens the Configure QuickConnect dialog (see 10. a user or administrator to work on the computer without restrictions after logging onto the computer with his windows login data.g. Next. see 2.4 Terminal Server Operation).        Page 92 of 98 . Clear list of blocked accounts Deletes all blocked accounts with a single click. see 10. for example. Enable enhanced multi user support (for Terminal Server) Must be enabled for operation on a terminal server so that all users can independently work with TeamViewer (the server as well as every user receive a separate TeamViewer ID. this can be used to grant full access if no user is currently logged in.1 Configure QuickConnect Dialog). your TeamViewer ID (computer) is not displayed as online on any partner list.9. Hide online status for this TeamViewer ID If activated. Accept messages from trusted accounts If activated. General advanced settings  Display language Enables you to select the display language which will be used by TeamViewer.

   Advanced network settings:  Enable DirectIn Performance optimization When this check box is activated. Log outgoing connections If enabled.2 TeamViewer Server Dialog). TeamViewer writes information about all outgoing connections into a log file. TeamViewer DirectIn check Opens a dialog where the availability of TeamViewer is checked. Log incoming connections If enabled. TeamViewer can use these ports to establish even faster connections.9.Options Log files   Enable logging If enabled.txt in the program directory). If you deactivate entries by your partner. TeamViewer writes all errors and events into a log file. the passwords are no longer saved. The same button can be used for uninstalling the VPN driver again. Ignore alpha blending on this computer Semitransparent windows are broadcast as plain windows. The DirectIn ports 80 and 5938 do not have to be open. Automatically minimize local TeamViewer panel The TeamViewer control panel will be automatically minimized after use.TeamViewer . if they are open. Install VPN driver With the Install VPN button. the screen is also deactivated at the remote computer. However. After the shutdown of TeamViewer. This option has to be enabled when you are using the TeamViewer Manager.  Advanced settings for connections to other computers  Enable black screen if partner input is deactivated. This option allows you to prevent any passwords from being saved. TeamViewer Server Opens the TeamViewer Server dialog (see 10. Temporarily save connection passwords Session passwords will be saved by default to enable the immediate resumption of the connection. you can install the VPN driver which is required for establishing VPN connections. Page 93 of 98    . TeamViewer tries to configure the port forwarding for the ports 80 and 5938 in UPnP-compatible routers (see TeamViewer DirectIn check). TeamViewer writes information about all incoming connections into a log file (Connections_incoming.

Import options from a *. This driver is recommended to ensure a black screen if the screen display at this computer is deactivated via TeamViewer (see 4. Export settings for TeamViewer Portable Clicking on Export.2 Operations in the Remote Control Window).      Page 94 of 98 . Enable UDP TeamViewer attempts to establish fast UDP connections.reg file Imports the stored options from the selected *.Options  Install monitor driver With the Install monitor driver button. You should only disable this feature when connection interruptions occur on a regular basis. More information on how to export the settings for TeamViewer Portable are provided in the download package.reg file Exports the options from the selected categories to a *..reg file.reg file in the designated folder. Do not use incoming port 80 and 443 (recommended for web servers only) If enabled. such as web servers.   TeamViewer options  Access to the TeamViewer options is possible only for users with Windows administrator rights Activate this option so that all TeamViewer options can be changed only by administrators.1. it prevents TeamViewer form occupying port 80 or 443. allows exporting the settings for TeamViewer Portable. you can install the TeamViewer monitor driver. Export options to a *. It is useful if other services. Protect options with password Enter a user-defined password if you want to protect your TeamViewer options. Confirm password Confirm the previously entered password.TeamViewer . require this port..

 Page 95 of 98 . 10.3 Connecting via QuickConnect). Change the position of the QuickConnect button Changes the position of the QuickConnect button in all applications.1 Configure QuickConnect Dialog In this dialog. To reverse that setting.Options Under Advanced settings.   Show QuickConnect button Activates/deactivates the QuickConnect button in all applications Deactivate for a particular application Add the name of the process of an application in which you would like to remove the QuickConnect button. simply remove the name of the process from the list. you can change various settings for the QuickConnect button (see 5.TeamViewer . you will find all the advanced options.9.

9. Caution: Please enter a server only if requested to do so by the TeamViewer support staff! Page 96 of 98 .Options Open this dialog to configure the QuickConnect button according to your requirements 10. In the TeamViewer Server dialog.TeamViewer . you can define a specific server. you can enter a fixed TeamViewer Server.2 TeamViewer Server Dialog In this dialog.

Open log files Opens the folder in which the log file is stored.2. You can access this dialog by clicking on the tool icon in the top right-hand corner of the TeamViewer QuickSupport screen.TeamViewer . please see chapters 8.2 Audio Options and 8.1..10 QuickSupport Properties In the QuickSupport Properties window. Display name  Your name Here you can enter your display name in the text field (selectable only in the individually created QuickSupport). See 10.. For the options in the categories Audio and Video.2 Video Options. The QuickSupport options dialog Page 97 of 98 .1. you can define settings for the TeamViewer QuickSupport module. This log may help when searching for errors in support cases. In the General category.2 Proxy Settings Dialog. the following options are available: Important options for working with TeamViewer  Enable logging If enabled. TeamViewer QuickSupport writes to an event log.Options 10.  Network settings  Configure Proxy settings.

But in this case. The setting options correspond largely to those for QuickSupport. you can define settings for the TeamViewer QuickJoin module.TeamViewer .10 QuickSupport Properties. the display name can already be selected in the main window. Page 98 of 98 .11 QuickJoin Properties In the QuickJoin Properties window. see 10.Options 10.

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