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Chong Chien Fatt B.Sc (Mech. Eng.) Honours, M.Eng. (Ind. Eng. and Mgmt.)
This dissertation is submitted for the Degree of Doctor of Business Administration, University of Newcastle, Australia
STATEMENT OF ORIGINAL AUTHORSHIP
I hereby certify that the work embodied in this dissertation project is the result of original research and has not been submitted for a higher degree to any other University or Institution.
CHONG CHIEN FATT January 2006
I am sincerely grateful to all the following people who have assisted and encouraged me throughout this research programme. My wife, Lee Sock Hiah, sons Ming Hoong and Yao Hoong, my mother and relatives for their support and understanding during this period. Dr Gian Casimir, for his dedication, commitment and friendly supervision of this research programme. Dr Nik Rahimah Yacob for her invaluable advice at any time of the day. Mr Bernard Tan, A.T., for allowing some of the concepts and items of the K.Y.K.O. Instrument to be used in the research. Mark Loon Kong Chew, for his various ideas in my research and assistance in the report preparation. Cik Rohana Haron, for her diligent data entry and report preparation. My numerous friends, who have consented and assisted in the data collection from their organisations and their moral support. The dedicated personnel (Alex, Connie, Grace, Iris, Winnie and others) in Segi.
iii . Madam Yew Hor.DEDICATION I dedicated this work to my beloved Mother. who always gives her undivided love and care to her 11 children. May God bless her with good health and happiness.
.......... IX 1............................ 68 2...... 66 Prediction of Performance by the CASES Personality Measure ........6.............3........ 2....................1....... 2......14 1..............................................2....................7.....................7... 2............ Five Factor Model..4.............................................0........... 12 Sampling and Sample Size ...................... 46 Definition of Behavior ....................................15 2....11 1................................................. 2...... THE PREDICTIVE POWER OF FFM/MBTI ON PERFORMANCE.....7...........................................................................3........................................................ 23 Humanistic Theories .............. 37 2..........1.................7.......4....................3............1.. 2................................8................3...............8.......................... TYPES OF PERSONALITY MEASURES ............ PERSONALITY AND WORK PERFORMANCE .........7............. 50 The Constructs of this Proposed Model..........................2..................................42 2................... ANALYSES .............................................................2... III ABSTRACT............................................................6... 29 2.................................. 61 Prediction of Performance by the FFM Personality Measure.1.....3...................7..5.................16 2....................................................6 1................2........ CHAPTER TWO – LITERATURE REVIEW ................. 2............. 1......................................................................... 2.................5.............................4........ Research Philosophy................................................... 1..................16 What is Personality? ..................... 20 Psychodynamic Theories ............................4...................... THE THEORIES AND CONSTRUCTS OF THE PROPOSED MEASURE . WHY DOES PERSONALITY MATTER TO ORGANISATIONS? ................... iv .....1..................................... 34 Myers-Briggs Type Indicator.......................... INTRODUCTION ...............62 2...............................................32 2..................................................... 27 Behaviorist/Cognitive and Social Cognitive Theories..............................1......... The Five Factor Model ........................................................................ 47 Factors Influencing Behavior.........................2.....5.......2. THE ROLE OF PSYCHOMETRIC TESTS..... THEORIES ON PERSONALITY ...............................41 2.................II DEDICATION .....................2..................4..........3.....................2........... SHORTCOMINGS OF FFM AND MBTI MEASURES .........................33 2........................................................................................... 2........................... 2................... CHAPTER ONE – INTRODUCTION ............ 25 Traits Theories .......................................................... 13 1........... RESEARCH METHODOLOGY ............................................... 48 Current Theories of Work Motivation .................................1.2...7... 2.... I ACKNOWLEDGEMENTS . 2.....4................................................... 1.....3........59 2.............................................. RESEARCH QUESTIONS AND HYPOTHESES .4........ 17 How Stable are Personality Traits?...............4.......................................TABLE OF CONTENT STATEMENT OF ORIGINAL AUTHORSHIP .....................6.........................................................................2......... 56 The First Premise: Behavior is Motivated by Needs ......1......................................6.....................3. Uniqueness of the CASES Personality Measure ...................0..........2...........5............................................... 1.......... 2.........3................. ETHICS .......................56 The Second Premise: The Accuracy of Predicting Behavior Depends on Complexity ...............4..............................1...........7....................... 11 Survey Instrument..................1......1.....2....................8.......... 2.......... LIMITATIONS .........2...............21 2.............1............................................................................. 2.............................................................13 1......................... 2.................................................2...................... 11 Research Design .. 12 Measurement...........47 2.................................................2 1......................1 1...................... 42 Myers-Briggs Type Indicator.....3........................................................3...........1........ 2........................... 19 The Objective of Psychometric Instruments...................................
............102 4.... 82 Selection of Measurement Techniques ........2...... 3.....2............. CONCLUSION ........ 3.......................... 3....................5..........4.. LIMITATIONS ..............................2...............3............................................................ ETHICAL CONSIDERATION .....................2.............93 Hypothesis Testing ...72 3...........................5............................................................... 3...................... 99 Self Rating ......................84 Scales.............................4.92 Validity........5..........1..5......4...5.................. 3..................................................................................... The Relationships between FFM and CASES ......6..8................................. 101 3................... 3....82 3...........................2...........5...5... RESULTS FROM PRINCIPAL COMPONENTS ANALYSIS.................................... 100 Work Performance...................5....1..... 99 Personality Scales ........................................................................................................................4.....3.... 3.1.........................................9...........4....... 3........... SURVEY RESEARCH ......................2..............................4....................... RESULTS FROM TESTING OF THE HYPOTHESES ....................................................................... 3........................................................5......0........................94 Cost and Time Estimates ..... RESEARCH PLAN ......... 3........... Selection of Survey Layout................................................................3............. 94 3......1................................5.............................................................................6................5...................... 69 Hypotheses.1......................................................1..........2.............. 3.........................................................................98 3... INTRODUCTION ........................................................... 3...................................................1......2..........5...........102 4..5...........................4........................................ Principal Components Analysis of the FFM Personality Measure ..............8...3....................4..........................4..........................2...................3................................. 71 3...........84 Key Variables ...................72 3........................... 3.................................. 3.................................................102 4..................... 81 Unit of Analysis ....2...................5..............................................................................92 Reliability ... 109 The Relationship between the FFM Dimensions and the CASES Dimensions111 4................................................................. 3...101 4. RESEARCH METHODOLOGY ..........2................................................74 3...............5..... 3.................................................... 90 Selection of analytical approach .. 103 Principal Components Analysis of the CASES Personality Measure.............5......................6.....................................75 3.......................5.. 77 Researcher’s Interference .............................2.............. 3.................................................. CHAPTER THREE – RESEARCH METHODOLOGY......................4............................................. INTRODUCTION ........7..........................1.................... 80 Time Horizons ................8.........................................................................5.. 3..................................................8................97 Categorising............2...... 3.........94 Data Collection.86 3..........6..................4..... CHAPTER FOUR – DATA ANALYSIS ................99 3.................... 4...3........2....................................................4. RESEARCH DESIGN ....5........4...........................0...................................... 75 Type of Investigation ............................5.........................................5......................... 89 Selection of Sample and Sample Size.................................. 3.. 4. Response Distortions ...5.....84 Self Report........................2.............97 3.........5........ 3.........................................8......5..2....................................92 Principal Components Analysis..........5...... 79 Study Setting..........2.............5..2..........................7..................6........................................................................114 v .........1.... 4............... 3............................................ 92 Central Tendency and Dispersion...3.........................................5.......98 3..............4......... 107 Principal Components Analysis of RBPS Performance Measure................................................6............3....... 3..............6................. Implementation .................. 2........................ 77 Research Method .............. 3................................. 81 Selection of Survey Method ..8......................................... 84 Personality and Work Performance Measures...........................................................................................................................8........................................................... DEMOGRAPHICS .....2...............................103 4... 3........... 99 Stability of Work Performance ... 3...........5....................................5....................8.........4...........3..........................96 Data Entry ..............4..... RESEARCH PARADIGMS ..............................72 3............................... 3................ Purpose of the Study ...3.............
................ 151 5................................... 4............................................................3......1.................. DISCUSSION OF THE MAIN FINDINGS . 4.2...... 4................................ 4..3...............................3............................ 138 Main Findings for Research Question Two ..................1................... 149 Implications on Theory........0......3......... 4...................6................5..3.....138 5.....................130 FFM and CASES Predicting the Team Component of the RBPS .......3............158 APPENDIX ONE – INFORMATION SHEET .........186 vi ..........3......... Prediction of Performance by the FFM Personality Measure..... CONCLUSION ..........3.......................... 143 Main Findings for Research Question Three .3.....3...... IMPLICATIONS OF THE FINDINGS .............3.........................2............................................132 FFM and CASES Predicting Total RBPS Performance ..3........... 147 Implications on Professional Practice..............3..........................................................................182 APPENDIX TWO – CONSENT SEEKING LETTER TO COMPANY .........184 APPENDIX THREE – QUESTIONNAIRE ............................................ CHAPTER FIVE – CONCLUSIONS AND IMPLICATIONS ...2..................... Main Findings for Research Question One........128 FFM and CASES Predicting the Career Component of the RBPS.............................133 4.....2...... LIMITATIONS .......................1......2............152 5..4..................2.......................3.138 5............. 4... 5.............154 BIBLIOGRAPHY AND REFERENCES .............3.. 4..................149 5..............................................5........... 5.....3................... 4.........................................................................129 FFM and CASES Predicting the Innovator Component of RBPS...................1.153 5......3................ 120 FFM and CASES predicting performance..................... 128 FFM and CASES predicting the Job Component of the RBPS ...........................................................3.......4...............................................................4.............................................................4....138 5..................... CONCLUSION ... FUTURE RESEARCH ......... 114 Prediction of Performance by the CASES Personality Measure . 5............. 5......3.......................3.......................3..6..131 FFM and CASES Predicting the Organisation Component of the RBPS........2..................1....2......... INTRODUCTION .135 5......................
....104 Table 12: Items of FFM after Principal Components Analysis .117 Table 20: Coefficients of the Regression of the Innovator Component of RBPS on FFM..................................... 1998) .118 vii .........................115 Table 18: Coefficients of the Regression of the Job Component of RBPS on FFM ..........................................................................................106 Table 13: Rotated Component Matrix of CASES............. 1999)..........................................................109 Table 15: Rotated Component Matrix of RBPS ..............................................40 Table 4: The Possible Associations of Conscientiousness and Neuroticism of the FFM with Complexity and Self-Actualisation of the CASES ......................................................83 Table 7: Role-Based Performance Scale’s Items (Wilbourne et al..................................................................95 Table 9: Total Time Estimated for the Survey (developed for this research)....4 Table 2: Six of the Most Commonly Used Personality Instruments (Dent and Curd...............................................................................116 Table 19: Coefficients of the Regression of the Career Component of RBPS on FFM ................. 2000) ........6 Table 3: The 16 Personality Types with Cognitive Characteristics and Occupational Tendencies ..........................................................................................................96 Table 10: Breakdown of Costs on Survey (developed for this research) ..............88 Table 8: The Breakdown of Companies to be Surveyed Based on Industry (developed for this study) .......................................................................96 Table 11: Rotated Component Matrix of FFM .............................................................107 Table 14: Items of CASES after Principal Components Analysis............................................. 2004) ...................................70 Table 5: Four Categories of Non-experimental Techniques (Grace.......................................110 Table 16: Correlations between the Components of FFM and CASES.....................117 Table 21: Coefficients of the Regression of the Team Component of RBPS on FFM .................................LIST OF TABLES Table 1 – Predictors of Work Performance (Yancey and Austin.................................................................... 1999)...................................................................................113 Table 17: Correlations of the Components of FFM and RBPS ....78 Table 6: Merits of the Four Survey Methods (Grace.......
..................................................................129 Table 32: Coefficients of the Regression of the Career Component of RBPS on the FFM and CASES .......................................................125 Table 29: Coefficients of the Regression of the Organisation Component of RBPS on CASES .................................................132 Table 35: Coefficients of the Regression of the Organisation Component of RBPS on FFM and CASES ......126 Table 30: Coefficients of the Regression of Total RBPS on CASES.....................................123 Table 26: Coefficients of the Regression of the Career Component of RBPS on CASES ...........................122 Table 25: Coefficients of the Regression of the Job Component of RBPS on CASES ................................................................................127 Table 31: Coefficients of the Regression of the Job Component of RBPS on FFM and CASES ........................................................124 Table 28: Coefficients of the Regression of the Team Component of RBPS on CASES .......................................................................................................................................................................................................................................................................................................................................................................131 Table 34: Coefficients of the Regression of the Team Component of the RBPS on FFM and CASES .....................................................119 Table 23: Coefficients of the Regression of Total RBPS on FFM .............130 Table 33: Coefficients of the Regression of the Innovator Component of RBPS on FFM and CASES ...............Table 22: Coefficients of the Regression of the Organisation Component of RBPS on FFM................................................................................................................................................................133 Table 36: Coefficients of the Regression of Total RBPS on FFM and CASES ...................119 Table 24: Correlations of the Components of CASES and RBPS...........................................................134 viii ........................................................................124 Table 27: Coefficients of the Regression of the Innovator Component of RBPS on CASES .....................................................
this new personality measure can be offered as a useful instrument for both practitioners and researchers. The study explores the predictive utility of a personality measure that is based on the Maslow’s Hierarchy of Needs and the social cognitive theory of “If-Then” and the Five Factor Model (FFM) of personality with regards to a multidimensional measure of work performance.ABSTRACT “Does personality predict work performance” is a question that many researchers have addressed over the past few decades. CASES) and the FFM. However.e.. the more recent studies have focused on demonstrating the incremental gain in predicting work performance that can be attained using personality as a predictor. Besides providing a theory-grounded measurement tool which contributes to research on personality measures and the prediction of work-related performance. The results confirmed relationships between the dimensions of the new personality measure (i. personnel selection specialists generally did not use personality testing in employee selection due to the perception it has low validity. recent studies using fundamental dimensions of personality have shown the predictive power of personality for work performance. limitations and possible areas for future research are discussed. Research on the significance of personality suggests that even though other factors are important in determining the performance of an individual in a given task. personality provides insight on how well a person will perform a given task. Practical and theoretical implications. Hence. ix . Prior to the 1990s. Both of the personality measures support existing literature which claims that personality can predict work performance with several dimensions of the new personality measure predicting work performance over and above the FFM.
Nevertheless.. time and energy to improve their business performance by adopting different management philosophies and initiatives such as SixSigma. Learning Organisation. A background of the various perspectives of personality and the rationale for the new personality measure is provided in the second chapter of this dissertation. CHAPTER ONE – INTRODUCTION Companies spend large amounts of money. Employees are indisputably the most essential resource in any organisation and are the key to attaining and maintaining competitive advantage.e. The third chapter of this dissertation outlines the research methodology and design of the study that will be 1 . Empowerment. A second objective is to examine the criterion utility of this new personality measure with regards to a self-report multi-dimensional measure of work performance. For the top companies in the world. Investors in People. people. Furthermore. Maslow’s Hierarchy of Needs and Social Cognitive Theory) rather than on a single theory. 2000). many organisations pay only lip service to the adage that “people are our greatest asset” (Yancey and Austin.1. all of these have one thing in common. and Relationship Management. The first objective of this study therefore is to develop a new measure of personality based on two theories (i. the incremental criterion utility of the new measure over the Five-Factor Model of personality.0. The validity of the current measures of personality is questionable given that each of them is based on a single-theory of personality. the efforts invested to identify and select the right employees and to motivate them to give their best to the organisation is an ongoing management initiative. which is a wellestablished personality measure. Basically. will be examined.
THE ROLE OF PSYCHOMETRIC TESTS The more we know the people we employ. and honest/integrity tests. it takes only a modest improvement in selecting. Hence. Table 1 provides a list of various sources of information that are used to predict work performance. The conclusion on the various findings. Personality tests with no right or wrong answers attempt to measure how little or how much a candidate possesses a specific personality 2 . taking into account all expenditure. Personality tests are popularly used by organisations as part of selection. references. the more effective we can manage. 1. they are not a panacea for selecting the best candidates (Dent and Curd.used. matching and recruiting people to jobs to reduce the possible financial losses incurred by recruiting employees who are incompatible with the organisation. 1995). it is estimated to cost an average of US$15. resume.1. recruitment and development processes as they are able to explore a broad range of personality characteristics that are relevant to the workplace. implications and limitations of this study are presented in the fifth chapter of this dissertation. Although personality tests rank higher than other employment tests such as job-knowledge tests. encourage and harness them.000 to recruit one executive or middle manager in United States of America (Melamed and Jackson. Moreover. cognitive ability test. Personality tests only provide an additional tool for recruitment and are not replacements for interviews. The fourth chapter contains the analyses of the survey data. 2004). work-samples. employment checks and job probation in the recruitment and selection process.
individuals would be able to take advantage of the positive aspects of their personalities and/or take steps to mitigate potential problems arising from any undesirable aspects which could affect their relationships. work performance and careers. Psychometric assessment is big business in the 21st century as approximately 2.000 million tests are administered annually in the United States of America alone and some 700 of the Times Top 1000 companies use them for personnel selection (Coull and Eary. Non-exempt staff Source of information Interview Resume Application form References Employment check Best Predictor 75% 29 31 35 33 Middle management Best Predictor 67% 42 20 44 40 Senior management Best Predictor 66% 40 22 44 47 3 . 2001). 2001). Personality tests have been in the market for more than 50 years and their popularity has increased significantly in recent years. By understanding their behavior. personality tests can assist individuals to understand the significant aspects of their personality and behavior in a wide variety of work and social situations.characteristic relevant to the needs of the organisation. their significant others and their related job-relevance. The purpose of conducting personality tests is to gather information and highlight issues for further exploration at interviews. Exploring these characteristics during an interview to more closely examine the candidate can provide valid and real evidence to support the final selection decision (Coull and Eary. As part of a development process in organisations.
2000) The increasing pressure on organisations to identify. From their traditional use as a tool for selection and recruitment. It looks at an individual’s preferences on four dimensions: • • How you relate to the world How you gather information Common Uses • • • • Raising self –awareness Identifying strengths and development needs Understanding own behavior and that of others Team building 4 .Credit check Job trial/probation Personality tests Job knowledge test Work sample Cognitive ability test Assessment centre Honesty/integrity test Drug screen Perceptual/physical abilities test Polygraph test 13 20 13 11 11 9 4 4 0 0 0 11 20 13 6 2 7 2 2 0 0 0 9 18 11 6 2 2 2 0 2 0 0 Table 1 – Predictors of Work Performance (Yancey and Austin. 1993). recruit. For example. 2004). The most commonly used personality instruments are shown in Table 2 but they are not necessarily valid or useful. management development programmes. there is no evidence to indicate a positive relation between specific MBTI types with career success (Pittenger. Test Name Myers-Briggs Type Indicator (MBTI) Description Probably the most popular and wellresearched personality instrument used in business today. career guidance and training needs analysis (Dent and Curd. psychometric tests have expanded their functionalities to many other areas such as appraisals. and retain critical personnel has fuelled the desire for more information on current employees as well as potential recruits. develop.
Another of the best-researched and most widely used tools available today. and Feelings and emotions • • • • • • • • • • • The Belbin Team Role SelfPerception Inventory Fundamental Interpersonal Relationship OrientationBehavior (FIROB) One of the few UK instruments on the market. it helps individuals to understand the various facets that determine their personality. Cattell.Test Name Description • • How you make decisions. Designed by Saville and Holdsworth to provide information on personality characteristics. the dimensions measured fall into three categories: • • • Relationships with people Thinking style. and How you organise yourself Common Uses • • • Career development Relationship development Selection Selection Individual development Career development and counselling Leadership development Selection Career development Assessment centres Team building Individual development Change management Relationship awareness 16PF Questionnaire (Equivalent to the NEO PI-R of the Big Five (Rossier et al. which was developed by Elias Porter in the 1960s. Developed by Raymond B.. In particular. Developed by Meredith Belbin to help team members identify their preferred roles in teams This inventory looks at a person’s interpersonal style and how he/she relates towards others in three specific areas: • • • Inclusion-which is the need to be part of a social group Control-which is the need for control or influence over others. and Affection-which is about being close to individuals • • • • • • • • Team building and development Self-awareness Individual development Individual development Leadership development Team development Relationship counselling Career counselling and development Strength Deployment Inventory (SDI) This is an incredibly versatile instrument. 2004) Occupational Personality Questionnaire (OPQ) This questionnaire measures an individual’s personality against 16 different personality dimensions. the feedback from which defines a person’s perception of his/her behaviors at work. It provides users with a development tool that helps them to learn about themselves and others in the context of relationship awareness • • • • Individual motivational awareness Team building and development Relationship management Assertiveness training 5 .
1997): i) The psychoanalytic perspectives of Freud. Personality theories may be classified into five categories (Ryckman.2. and Eysenck. which assume there are dispositional factors that determine behavior in various situations. iii) The cognitive perspectives of Pavlov. Skinner. 2003). which are biological in nature and based on the premise of the unfolding of stages where the particular behaviors occur. Jung. which assume personality is never completely determined and that people are always changing and free to reinterpret their experiences idiosyncratically. and Adler. 6 . Cattell. PERSONALITY AND WORK PERFORMANCE The fundamental objective of personality psychology is to understand how personality can be used to predict behavior (Mayer. ii) The traits perspectives of Allport. Individuals display consistent patterns of behavior. and emotion that are relatively stable and which form the basic conception of personality (Allport. 2004) 1. and Rotter.Test Name Description Common Uses • • • • Leadership development Sales training Customer relations training Supervisory skills development Table 2: Six of the Most Commonly Used Personality Instruments (Dent and Curd. 1937). thought.
Unlike the psychoanalytic and existential perspectives. the social or interaction perspective excludes the growth stages. and v) The social behavioristic or interaction perspectives of Bandura and Mischel. 1977a. Human behavior is a multifaceted phenomenon and any theory attempting to explain normal human behavior must reflect its multidimensionality (Leonard. 1998. This perspective is similar to the trait perspective as it also refers to consistencies and regularities in the behavior of individuals but differs as it asserts that behavior and personality are learned. which is based on 7 . 2004). De Raad. Paunonen and Ashton. and McCelland. Beauvais and Scholl. 2003. 1977b). 1999). 1999. There is a large body of evidence that the domain of personality can be well represented by the Five-Factor Model’s (FFM) superordinate constructs (Digman. Maslow. McCrae and Costa. In other words. 1990. Rossier. 1993. which postulate the presence of an innate need for growth which moves individuals towards achieving their potentialities given the right environmental conditions. 1996. Paunonen. The psychometric instruments in Table 2 are all based on single theories. de Stadelhofen and Berhoud. Although the FFM. Goldberg. which assume most behavior is learned and purposive and that people are guided by motives to achieve certain goals.iv) The existential or humanistic perspectives of Rogers. rather than innate as people’s interactions and experiences continually influence each other. These traditional models of personality cannot explain the diversity of behavior as human behavior cannot be explained by a single perspective. behavior arises as a result of a complex interaction between environmental influences and inner processes (Bandura. 2001.
behavioral. Social cognitive theory takes into consideration environmental and internal forces that shape behavior (Bandura. 1981). 1993). Chung. Variability in responses across situations are not dismissed as errors but are regarded as a distinct characteristic of the individual’s ability to either consciously or unconsciously behave differently simply because the individual wants to. which is based on Maslow’s Hierarchy of Needs and social cognitive theories. Hence. is able to describe consistent features of the behavior of an individual it does not address the key drivers or motives of behavior (Fletcher. Unlike most need theories. which motivate behavior (Wiley. 1999.personality traits. 2003). culturally and situationally determined (Fletcher. and cognitive factors (Fedor and Ferris. including growth needs. Interest in the motivation that drives behavior rekindled in the 1990s. the power of the Hierarchy of Needs Theory is its ability to identify a range of needs. the Hierarchy of Needs Theory by Maslow advocates the dynamic processes of need satisfaction. ultimately leading to self-actualisation (Osteraker. Motives are only one of the determinants of behavior as behavior is also determined by other factors that are biologically. Individual functioning is a continuous interaction between environmental. Maslow posited that needs act as motivators (Arnold. 1969). 1993). The proposition that human beings exhibit needs for development and growth is generally accepted by practitioners due to the intuitive and face validity of this argument. attempts to explain human behavior according to key motivators. 1997). 8 . or has to (Nikolaou. 1977a). likes to. which may be classified as deficit or homeostatic theories of motivation. The personality measure proposed in this dissertation. 1988).
The other four dimensions are based on Maslow’s Hierarchy of Needs with the exclusion of the physiological needs which are unlearned and assumed to be of relatively low importance in current organisational settings. personnel selection specialists generally did not use personality testing in employee selection due to its low validity. 2003. Barrick et al. have demonstrated that certain aspects of personality are useful predictors of work performance. Complexity. 2000. There are good reasons to believe that some dimensions of the CASES measure will be related to some dimensions of the FFM. It is inevitable and advantageous that researchers will attempt to compare the predictive utility of the FFM with other models of personality with respect to work performance (Robertson et al. iv) Ego. 2003. iii) Safety.. Salgado. Does personality predict work performance? Although there are many factors besides personality that affect work performance. such as those of the FFM. ii) Actualisation. Nikolaou. Nikolaou. 2004). and v) Social. The first dimension. Personality traits can be conceptually and empirically related without being redundant (Judge et al. 2002. “inventory” level instead of the construct level. 2003). 2003). which explains the variability of an individual’s behavior in different situations.The new personality measure proposed in this dissertation is termed CASES because it comprises five dimensions: i) Complexity. however. this question has received considerable attention in the literature (Barrick. This. One of the reasons for this low validity is that many studies focused mainly on personality traits at the molecular.. 2002. Recent investigations using higher order personality constructs. Schinka and Curtiss.. Kieffer. Stewart and Piotrowski. Prior to the 1990s. is based on the social cognitive theory of “IfThen”. does not 9 .
necessarily indicate that some of the dimensions of the CASES measure are the same as some of the FFM dimensions. The following research questions and hypotheses underlie the current research: Research Question 1: Does the FFM predict work performance? The first research question is addressed by the first hypothesis. One way to examine whether or not the dimensions of the two measures of personality are distinct is to examine the incremental criterion validity of the two personality measures. H2: The CASES measure will predict a significant proportion of variance in performance ratings. 10 . H1: The FFM will predict a significant proportion of variance in performance ratings. Research Question 3: What is the relationship between the FFM and CASES measures? The third research question is addressed by the third hypothesis. H3: The FFM and CASES will each explain a significant proportion of unique variance when used concurrently to predict performance. Research Question 2: Does the CASES measure predict work performance? The second research question is addressed by the second hypothesis.
1998). The investigation is a correlational study as the main interest is to examine the associations between dimensions of personality and work performance. This quantitative research method adopts a non-experimental technique of survey research whereby information about the variables is collected from a large number of cases to address the research questions. 11 .3. Delahaye and Sekaran. 2001).1. Remenyi. Furthermore. Furthermore. hypotheses can be empirically substantiated which is essential for such psychometric tests (Cavana.2. 1997.3.3. Research Design This study uses hypothesis testing as there is information available on the variables involved to enable hypothesis formulation. this survey method is efficient and practical (Saunders. Money. Research Philosophy The study uses the positivistic paradigm with the hypothetico-deductive approach as it seeks to explain the relationship between personality.1. Williams. and Swartz. 1. RESEARCH METHODOLOGY 1. The study setting is a non-contrived setting. need-induced behaviors and performance. Minimal or no interference in a natural environment by the researcher is adopted as analytical research requires precision and the control of extraneous variables is performed via statistical techniques (Gill and Johnson. Lewis and Thornhill.
Nikolaou. and the work performance measure of Welbourne. Furthermore.. Salgado.4. Survey Instrument Data will be collected via a mail survey. 2004. 12 .2002). 2003.3. Johnson and Erez (1998) will be used for this research. CASES. specifically their perceptions of their own behavior. The research also adopts a cross-sectional study and takes a snapshot of the situation like most behavioral studies that focus on individual’s beliefs. mail surveys are the most commonly used survey method in studies of personality (Kieffer et al. the new personality measure. 2003). perceptions and attitudes (Lindell and Whitney. Measurement Five-point Likert scales will be used for all of the items related to personality and performance. 1. The FFM (Goldberg. 1999). The unit of analysis is the individual.3. 1. 2001).3. they allow the targeting of specific respondents in various organisations and are cost effective. Although mail surveys tend to yield a relatively low response rate.
Descriptive statistics will be computed for all of the demographic variables (i.. level of education.e. and years in current job). Sampling and Sample Size Convenience sampling is used due to the time constraints placed on this research and to the unknown probability of selecting elements of the population (Cavana et al.1. The respondents will be given a week to answer the questionnaire at a place of their choice and return the questionnaire in the self-addressed stamped envelope. The minimum targeted number of respondents is 500 as the personality measures have 50 items each (minimum of 10:1 subject to items ratio. Each participating organisation will be given 40 or more questionnaires to distribute to all or part of their white-collar staff by their respective Human Resource Managers. which ensures the anonymity and confidentiality of responses. A total of 40 commercial organisations of various sizes and from various industries. age. as recommended by Nunnally.3. known to the researcher. will be invited to participate in this research. 1978). Confirmatory factor 13 . ANALYSES Data analyses will be conducted using the Statistical Package for the Social Sciences (SPSS) version 13. 1.5. 2001). The questionnaire uses the Likert scale to collect interval-scaled data for each of the variables involved in the hypotheses.. gender.4. years of working.
ETHICS It is stated explicitly in the information sheet that is provided to all potential participants that participation is voluntary and that participants can withdraw at anytime during the research without any obligation or disadvantage. Cronbach’s alpha is an internal reliability coefficient that shows how well the items belonging to a set are correlated to one another. Cavana et al. stamped and self-addressed envelopes will be provided to the respondents. Furthermore. An alpha coefficient of 0. 1978). 14 . 2001). Anonymity and confidentiality are ensured as the questionnaires have no personal identifiers and only the researchers will have access to the completed questionnaires and data files.analysis is a method for assessing construct validity and will be used to test the structures of the personality and performance measures (Schwab..7 is considered adequate for initial investigations (Nunnally.5 to 0. Cronbach’s alpha will be calculated for each subscale to test its internal reliability. 1980. Finally.5. 1. no demeaning questions will be asked and the respondents will not be subjected to any mental or physical stress in answering the questionnaire as they are given a week to complete the questionnaire at their own free will at a place of their choice. Multiple linear regression analyses will be used to test the hypotheses.
15 . the stability of work performance as a construct may not be totally valid (Thoresen et al..6. cognitive ability.g. motivation level and role clarity may influence self-reported performance ratings (Kieffer et al. Additionally. Furthermore. Hogan and Roberts. the effect of leniency associated with selfassessment could raise concerns about the legitimacy of the data collected. different types of jobs (e. or different countries. 2004). 2004) as job satisfaction. organisational hygiene.1. LIMITATIONS The research relies on self-report data that can be affected by response distortion (Barrick and Mount. its findings may not be generalisable to different types of organisations such as public sector or non-profit organisations.. blue-collar and clerical employees). as this study uses a convenience sampling. 1996) and social desirability bias such as “telling the way they like to be seen” (Hogan. 1996).. Finally.
as human behavior cannot be fully covered by any one single theory (Leonard et al. These tests.000 companies in United States of America using such instruments.2. CHAPTER TWO – LITERATURE REVIEW 2. The increasing pressure on organisations to select/recruit. develop and retain key employees has increased the interest of managers for more information on current employees and potential recruits alike. INTRODUCTION Psychometric tests have been used by organisations as part of their development and recruitment processes. 2004). training needs analysis. The number of such psychometric instruments has increased considerably in the last few decades and has led to confusion and increased complexity in selecting an appropriate instrument (Dent and Curd. With some 2. However.0. Many organisations use psychometric testing as part of their recruitment and development processes to select candidates who will excel in their jobs.000 million tests administrated yearly and 700 of the Times Top 1.. the functionality of such personality tests is becoming more widespread and they now have an integral place in many human resources activities such as career guidance. psychometric assessment will be a major business sector in the 21st century (Coull and Eary. Although such instruments are traditionally used as a tool in the selection and recruitment processes. 2001). and appraisals. management development programmes. 1999). are not able to explain the diversity of behavior. which are normally based on a single theory. the debate on the reliability and 16 .1.
. traits. attitudes. dispositions and needs (Gelso and Fassinger. when using psychometric instruments.. Robbins (2001. using well-proven instruments do not confer automatic validity on their application in an organisation. who assumed the presence of “neuropsychic” structures (i. values. it does not mean that all such instruments are. thinks and behaves”. Also. 1992). What is Personality? Personality can be broadly defined as the durable characteristics of an individual. p. The concept of personality can be traced to the work of Allport. p. George and Jones (2002. “caveat emptor” should still be applied. Personality is conceptualised as a stable system which influences how an individual construes. 45). 1993). traits). Hence. The continuing debate may be due to the fact that although some instruments may be found to be valid predictors of work performance. 2. 92) takes personality as “the sum total of ways in which an individual reacts to and interacts with others. 1995).e.validity of such instruments and the value of such concepts such as personality traits continues in the academic literature (Fletcher. beliefs.1. which are the building blocks of personality (Marsella et al. 43) defined personality as “the pattern of relatively enduring ways in which a person feels. 2000. It is most often described in terms of measurable traits that a person 17 . p. for example.1. The construct of personality is based on the assumption that an individual can be characterised by distinctive qualities that are relatively invariant over time and across situations. selects and processes information and generates social behaviors (Mischel and Shoda.
introverted. (ii) individual behavior is relatively stable over time.” Hogan et al. Personality can also be defined as an organised and dynamic set of characteristics of a person that influence cognitions. extraverted. most personality researchers divide personality into different areas or divisions and try to explain how each area works individually and with others. Hence. 2001). personality is explained based on overall motivation rather than the understanding of neural pathways of motives (Mayer. and (iii) individual behavior is consistent across situations (Pervin. This aspect is called individual differences whereby we categorise people as neurotic. 1999). 1975). Hence.exhibits. and so on. 2) defined personality in two ways. p. (1996. Personality psychologists postulate that personality or individual dispositions are significant determinants of behavior with the following underlying assumptions: (i) there are individual differences in ways of behaving. The four structural divisions of personality which are repeatedly used to classify traits are: (a) Freud (1960)’s structural 18 . when describing someone’s personality. Personality is too vast a field and differentiated for a single approach. we are trying to explain the differences of that person from others. one is the “factors” inside a person that explain the behavior while the other refers to the person’s distinctive interpersonal characteristics in a variety of situations. motivations and behaviors (Lau and Shaffer. Personality is explained as existing in the individual as opposed to outside the person and focuses on overall psychological trends. For example.
2001). (2001) revealed that on average. 2004). 1937). Yet. 2. and (d) the systems set (Mayer. Vaidya et al.division of id. However. (b) the trilogy of mind (Hilgard. 1980). 1985). behavior and thought that are relatively consistent to form the basis of the conception of personality (Allport. change and consistency.2. 2003. Emotions and actions shift in response to the environment. Pervin. Costa and McCrae (1995) posited that personality is heritable and highly stable over time while Jang et al. 40% of the phenotypic variance of given traits is attributed to genetic sources while 60% is accounted for by the environment. The contents of consciousness change rapidly. Another study by Bouchard (1994) showed that about 66% of the reliable variance in the personality traits is due to genetic influence while Zawadzki et al. (1998) revealed that some 20%-50% of variation in the dimensions is attributable to genetic sources. How Stable are Personality Traits? Psychological experience is made up of two features. 1993. These 19 . (c) the five factor model (Goldberg. Costa and McCrae. ego and superego. 1997). genes do not influence behavior directly but instead influence physiological structures (Brody. 2001. They display unique patterns of emotions. that appear to contradict each other (Cervone.1. individuals are significantly consistent across time and place. (2002) posited that the transition during adulthood is often marked by substantial affective and personality changes caused by environmental changes. The more developed approaches use traits in the personality structure.
however. Beauvais and Scholl.. could account for much of the psychological change that occurs during early adulthood. such as a strong peer culture.1.environmental changes. as human behavior cannot be explained by any one factor (Leonard.3. that is. 1998). Human behavior is difficult to describe with such precision since it has a large number of causes. 2. 1999). A good personality measure. the measurements are temporally stable and credible evidence linking the measure to meaningful non-test behavior (Hogan et al. Human behavior is 20 . most organisational and personality researchers agree that individual behavior involves both variable and stable aspects but there still remains disagreement regarding this quantum (Wright. Nevertheless. should have at least two features. Cropanzano and Meyer. 2004). Such changes or variations in personality traits can be explained by the fact that we are adapting to life in face-to-face groups (Bouchard. There is a growing realisation that traditional models of personality do not explain the diversity of behavior found in organisational settings. Many theories of personality rely excessively on behavioral models. which conform to statistical theories to explain these complexities rather than on behavioral realities (Wolfe. stimulation for the intellect as well as new outlets for emotions. 1996). The Objective of Psychometric Instruments The field of psychology has tried to define human behavior with the same accuracy that scientists use to describe the motion of atoms and stars. 1994). independence from protective shelter and parental control.
it changes gradually. Behavior is like the weather. Tett and Burnett. Psychoanalytical approaches were the first theories followed in the early part of last century by behavioral approaches. the typological and trait-factor theories. the humanistic approaches of the 1950s and almost at the same time. 1998. 2003). 2003. It will be useful for people to know their personalities so that they can take advantage of the positive aspects of their personalities or steps to mitigate potential problems arising from any undesirable aspects. humanistic. Sackett. Gruys and Ellingson. Hunton and Bryant. and behavioral doctrines were particularly influential in the past but social-cognitive and trait theories predominate today. 2004a). These personality theories 21 . If personality does change. 1992).2. In the mid 1950s. What people do—their behavior—is a function of their personalities. it is unlikely that any instrument can claim to be the best as the usefulness of an instrument is also situational and contextually specific (Tett and Burnett. Behavior is used to interpret and evaluate people’s personalities. the stable components affect our lives. Psychoanalytical. which could affect their work performance and careers (Hogan. 1996.. Wheeler. the cognitive and the social cognitive approaches were developed (Gelso and Fassinger. 2000). Hence. changing from context to context and from moment to moment but personality is consistent and stable over time. THEORIES ON PERSONALITY The history of personality psychology has been dominated by several theoretical paradigms (Cervone. et al.clearly a multivariate phenomenon and a theory trying to explain normal human behavior must reflect this multidimensionality. 2.
In essence. Other researchers cast wider nets.. Allport differentiated descriptors of social evaluation and temporary states from those traits descriptors which were considered to be more personality relevant. and Murray all emphasised the coherence and consistency of normal personality and perceived the individual organism as a complex but organised structure. 1997). cultural and cognitive factors in the West emphasise the forces within the individual as the important determinant of behavior rather than the forces within the situations. some German personality descriptors contained abilities and temperament terms while others such as Goldberg uses attitude and mood terms like conservative. Personality psychologists have to address a wide range of phenomena and it could be impossible to identify an overarching mission in this field. 2000). humanistic and trait approaches (Marsella et al. Nevertheless. 22 .differ from each other in fundamental ways as they have different categories of personality variables. jealous and anxious as dispositions (Saucier. Cattell. The various historical. Levin. This emphasis on the individual is dominant in the psychodynamic. behavioral. for example. Murphy. they adopt different units of analysis for conceptualising and explaining intraindividual coherence and individual differences in personality functioning (Allport. attitudes and intelligence. Eysenck emphasised biologically-based disposition variables but excluded abilities. the various “grand theories” of Allport. 1939).
The pre-conscious level is where information of our past is stored which could be called “available memory”. Jung. Psychodynamic Theories Psychodynamic psychologists (e. Freud’s structural set is the id. rational understanding or expectations. and social ideals (Mayer. One takes in the stimuli using our five senses. This set represents the struggles among bodily desires.. pre-conscious and unconscious. These stimuli are subsequently stored as information in the pre-conscious level and they become our experiences.2. Id. When we 23 .1. The superego is the overseer of the ego which ensures it is morality and strives for ideals (Mayer. 2000). We select and respond to the stimuli that we perceive can satisfy our personal goals. the ego and the superego. Ego is the conscious part and is responsible for the individual’s behavior and understanding of the outside world. 2001). They explained personality in terms of mental mechanisms and drives that seek satisfaction within the boundaries of reality (Cervone.2. The ego does the systematic trial and error thinking and seeks to ensure the survival of the individual. Freud. the animalistic part of personality. Adler).g. It explains our mental activity in which all thought processes occur. we have three levels of consciousness: conscious. Another takes in the stimuli. 2003). The conscious level deals with that part of our awareness which is in touch with the reality of our life. two mental processes take place. processes them and sees many different ways of responding to them. described as a boiling and bubbling cauldron of aggressive and animal-like urges. According to Freud (1960). were more concerned with the interplay of conscious awareness and unconsciousness to explain personality (Coan. 1987). When we select the stimuli.
. Freud posits that all human behavior is motivated by instincts or drives. they agree that personality patterns can be best understood from the dynamics of the psychological processes acting on the unconsciousness within the context of an individual’s phenomenal field. the distress and miseries in modern life (e. which are neurologically represented by the physical needs in the life and death instincts. The unconscious has all the things that are not easily accessible to the awareness level such as our drives or instincts which originate from there and others that are put there such as bad memories or emotions associated with trauma because we cannot bear to look back. The unconscious is believed to be the source of our motivations such as desires for sex or food and neurotic compulsions or ambitions. The psychodynamic psychologists believe that behavior is a function of psychological processes operating within these three levels of consciousness. when people act on a particular situation using their feelings. The other is to use our thinking (intellect) at the conscious level to process the stimuli and see alternative responses to them. they do not have a choice. 2000). It is this dynamic and active 24 . Hence. mental illness. Apparently. 2002). they have many choices of responding to it. One is to act on the stimuli using our feelings by retrieving the information from our past experiences at the preconscious level.respond and act on the stimuli two mental activities take place.g. They explain personality in terms of the mental drive mechanisms that try to satisfy the drives within the boundaries of reality (Cervone. and crimes) are due to the repression of pain or instinct by the superego contents. child abuse. Freud discovered the unconscious level as a source of motivation and a way of hiding thoughts and desires from awareness (Gabriel and Carr. Generally. Alternatively. when they use their thinking (mental faculty).
becoming and being a better person or developing the human virtue. growing. Although Mayo may be considered the pioneer of the “humanistic” approach. 2002). The joy of living is to prepare oneself for experiencing and progressing towards higher levels of functioning. p. 2003). Mayo’s work paved the path for more humanistic theories. to its fullest extent (Mele. a major contemporary champion was Abraham Maslow with his Hierarchy of Needs Theory whereby he posited that human beings are motivated by basic needs that are species-wide. growing. 25 . Humanistic Theories Humanistic psychologists (e. Carl Rogers.2. apparently unchanging and instinctual or genetic in origin (Kaufman. 2003.g. The Mayo-Hawthorne studies demonstrated that the hourly paid employee was motivated by other needs besides economic rewards (Gallagher and Einhorn. 2.2. 1976). 1998). Mayo showed that an employee’s psychological and social desires play an important role in production efficiency based on social aspects of human behavior. 1976). they assume that people will be positively motivated to actualise their potential. They believe that people are responsible for their life. in all forms. For Maslow. Self-actualisation can be defined as the process of learning.view of the unconscious which is the heart of the field of psychology known as psychoanalysis (Gabriel and Carr. David McClelland) view existence as a process of learning. Humanistic psychologists emphasise learning from one’s subjective past experiences to develop and actualise one’s potentials. he must be” (Mele.. becoming and being a perfect person (Franken. Given reasonable and conducive life conditions. Abraham Maslow. 80). self-actualisation is achieving “what a man can be.
The hierarchy has five categories, ascending from “physiological” to “safety”, “social”, “social and self esteem” and culminating to “self actualisation”. Maslow enlarged the concept of human personality by capturing the higher levels of needs in human. This model is applicable to any industrial setting (Mele, 2003). Drawing from Maslow’s ideas, Douglas McGregor developed his Theory X-Theory Y model of behavior whereby the “carrot and stick” theory was effective if employees were at the subsistence level of survival. McGregor in Theory Y postulated that human talent and potential are greater than usually assumed. Furthermore, the need for self-actualisation is also an important factor of the Theory Y where the satisfaction of the individual’s needs for self-actualisation is the best method to obtain commitment. He posited that human beings will, under conductive conditions, accept and even seek responsibility and contribute creatively to the organisation (Mele, 2003). Herzberg, another contributor to humanistic theories, made a distinction between rewards to workers that facilitate personal growth and those that alleviate discomfort. They are termed as motivators and hygiene factors respectively. All of these humanistic psychologists believed that human behavior is motivated by needs. This phenomenological approach has contributed immensely to personality psychology in the U.S., which promotes the individual based on the concepts of self-actualisation and oneself (Lombardo and Foschi, 2002).
Trait theories conceptualise personality as an individual-difference construct which explains an individual’s average tendency to manifest one versus another type of behavior (Cervone, 2000). Common traits are produced by both cultural contexts and by biological variation in the population in general using the nomothetic approach while the individual traits or personal dispositions are the domain of the idiographic approach (Lombardo and Foschi, 2002). Traits describe the thematic tendencies of a person: intelligence, emotionality and the like. They tend to omit consideration of other structures such as self-regulation, selfconcept, characteristic adaptation, significant other schemas, and similar entities (Mayer, 2001). Traits are the foundation of individuality. Personality traits are considered as behavioral constants which emphasise individual differences in response to identical situations or stimulation. Trait psychologists normally seek to uncover the psychological dimensions along which individuals differ and the manner in which traits group within individuals. The main focus is on enduring or lasting behavior and attention is on the content of behavior rather than the psychological processes causing the behavior. Hence, its emphasis is on the outcomes instead of the process itself (Buss, 1989). Traits can also be inferred as a quality or dimension that can be used to identify a unique pattern of how a person behaves, thinks, and feels. Narrow behaviors or specific responses of a person define a characteristic mode or habitual response pattern of behavior. Paunonen (1998) defined trait as a combination of several such habitual response tendencies while Marsella et al. (2000) postulated that traits are inferred through observed similarities in behavior across various situations.
Traits are relatively independent from each other; they can be empirically measured and evaluated; rooted in the “neuropsychic” systems. Hence, traits are useful for describing one’s personality and statistically defining the distribution of these characters in a larger population. Nevertheless, if a trait measure is linked to past behavior, then trait-performance correlations would involve the prediction of current behavior from past behavior. In this case, traits would predict but not explain behavior (Locke and Latham, 2002). Trait psychologists studied what makes us recognisably the same and different from each other; what our unique behavior patterns and their characteristics are and how settings may influence them. Trait theories of Allport (1937) and McCrae and Costa (1996) conceptualise personality as small sets of inferred structures which manifest themselves as behavioral dispositions or tendencies (Cervone, 2000). Cattell (1943) sought to organise and reduce the thousands of personality traits into clusters (i.e., factors) using quantitative methods. The architecture of personality traits postulated by Allport includes cardinal, superordinate, central, and peripheral traits. These structures are domain general which have constructs such as “agreeableness” (McCrae and Costa, 1996), a unit of analysis which does not make any distinction between being agreeable toward one’s date and towards one’s child. Both are agreeable acts. Performing both of them would move the scale up on an inferred structure of agreeableness. Individuals can be characterised in terms of a comprehensive but small set of factors or dispositions which are stable over decades of adult life, across different situations and can explain a wide spectrum of behaviors (Idson and Mischel, 2001). Furthermore, Allport posited that to understand personality, it is necessary to study
the inter-relationships of the traits and that the “whole personality” is different from the sum of these individual traits (Lombardo and Foschi. They use classical and operant conditioning to understand animal and human behavior. This finding has been used to support critics who claim that personality traits are unimportant (Buss. they found that there are some similarities in human and animal behavior where “motivation” is externally generated in the form of punishers and reinforcers (Locke and Latham. 29 . 2. Behaviorist/Cognitive and Social Cognitive Theories Stimulus-Response or Behavioral Theorists posit that behavior is a function of our past experiences. Based on the deductions from their experiments.2. 2000). 1989). 2003). and balance. The famous Pavlovian typology of temperament posits that there are four properties of the central nervous system that are responsible for individual differences in reacting to conditioning: strength of inhibition. mobility of nervous processes. Generally.4. correlations between laboratory behavior and personality traits tend to be modest. Behavior can be repeatedly reinforced or diminished through the use of reward and punishment and is one explanation of why certain dimensions of personality are dominant (DeGrandpre. Using traits to predict behavior in the past has yielded mixed results partly because of methodological problems. often not exceeding 0. 2002). One of the problems of the trait theories is that personality is not able to explain all variation in behavior as the environment does have a significant effect on behavior (Sanders. 2003). strength of excitation.4.
Bauer and McAdams. Cognitive psychologists view behavior as a function of cognition. 2000). We learn that both pleasurable and painful experiences can lead to positive and negative outcomes. Integrating the behavioral and cognitive perspectives with respect to motivation produces the social cognitive theory (Bandura. individual functioning is considered as a continuous interaction among behavioral. Moreover. We learn from our experiences. This set of personal standards is unique in each person and grows out of one’s life experiences (Andersen and Chen. which does not overly emphasise either environmental or internal forces when explaining behavior. cognitive and 30 . Bargh and Ferguson. Radical behaviorists such as Skinner and Watson ruled out emotional.. 2004). 2002.This typology has a strong influence on personality psychology (Lombardo and Foschi. psychological explanatory mechanisms such as memory.g. learning and experiences. We begin to use our intellect to process the stimuli and anticipate the outcomes of our behavior before we respond to pains and pleasures. Behaviorists denied the existence of the complex higher-order factors (e. cognitive and motivational mediators in the stimulus-response relationship due to the fact that such constructs were not measurable independently by an outside disinterested party (Bargh and Ferguson. conscious deliberation and perception) which mediate between stimuli and responses. 2002). They assert that people organise their values. 1977a). the intraindividual. 2000. expectations and goals to guide and direct their behavior. The old axiom of StimulusResponse Theory that pleasure begets pleasure and pain begets pain becomes unresolved and mooted.
. Furthermore.g.environmental factors (Fedor and Ferris. They posit that each of the mechanisms (e. 1981). how people establish causal linkage over their lives through self-reflective and selfknowledge processes. and c. The three overarching principles of the social cognitive approach are. which cause some inputs to become particularly salient to an individual or are grouped with other inputs into an equivalent class and are domain-specific (Cervone. social cognitive theorists postulate that the intuitive and perceived sense of coherence and consistency in personality/self/character can arise from three sources: a.. 2004). (i) personality is a complex system. 2000). self-reflective capabilities. 31 . how people assign meanings to social information. b. how people organise disparate and multiple experiences and life events within a larger cognitive framework of goals. social cognitive psychologists have been developing theories in an attempt to explain the complexities by careful observation of the human behaviors with the environment and their relations. and cognitive constructs used to give meaning to events) possesses a spectrum of possible inputs. Over the past few decades. 2000). (ii) reciprocal interactionism. selfregulatory and goals mechanisms. These mechanisms are contextualised by these social-learning processes. and (iii) personality variables (Cervone. expectation and aspirations (Marsella et al.
interest. As these traits are considerably stable and probably genetic in origin. By paying attention to the psychological processes where traits can be expressed in work performance.2. personality measures can predict work performance quite accurately and a given trait value is situational specific (Tett and Burnett. Nevertheless.3. WHY DOES PERSONALITY MATTER TO ORGANISATIONS? For several decades prior to the 1990s. mental ability. Martocchio and Thoresen (1997) revealed that conscientious and introverted employees are less likely to play truant or to be absent. Hurtz and Donovan (2000) show that the Conscientiousness dimension has a moderate impact on performance and appears rather stable and generalisable across occupations and criteria. opportunities and health are also important determinants. Hogan and Holland (2003) found that the measures of Emotional Stability. personnel selection specialists generally did not use personality testing in employee selection due to pessimistic conclusions drawn by researchers that resulted in a perception that “personality tests have low validity” (Hurtz and Donovan. are more potent predictors of occupational performance although other factors such as values. Meta-analyses have consistently and repeatedly shown that under specific conditions. 2000). 2003). In a Thinking and Judging consulting world. knowledge of the 32 . a more beneficial strategy for an organisation is to select relatively more conscientious and less extroverted employees to reduce absenteeism and improve productivity. “Getting Along” and “Getting Ahead”. Another study by Judge. the selection/recruitment systems would be more beneficial and can provide practitioners greater advantage in utilising trait information in work settings.
Gordon W. Hunton and Bryant (2004a) found homogeneity of personality types that are attracted and retained in accounting firms. termed 33 . 2000). Similarly. Groups comprising members with Sensing and Intuition preferences outperformed groups with only Sensing-preference members. Wheeler. 1998) with individuality as its object of study (Pelham. Such knowledge also assists management on how to understand and express feeling so as to minimise conflicts and to see their differences as an asset instead of as a liability (McCaulley. Allport (Nicholson. Also.personality types of the clients could be used to enhance communication. 1993). TYPES OF PERSONALITY MEASURES Historians recognise the year 1937 to be the birth of personality psychology by its founder. which in turn saves money via the reduction of errors/mistakes and improved morale. The satisfaction derived from achievement is what stimulates their performance (Arnold.4. He found that extrinsic rewards such as money are only one form or method of “keeping score” for high achievers. Personality theorists began to focus more on the differences within persons. certain traits correlate with higher performance for certain tasks. McClelland conducted a study of the phenomenon of constructive activity beyond the physiological or survival requirements and classified the traits as “need for achievement”. 2. jobs and technologies. the presence of some Thinking types may provide some structure to decision-making in a group of all Feeling types. a group of Introverts may benefit from the presence of an Extrovert for better communication. 1988).
. 2001.e. Openness to Experience. career development.4. and the Myers-Briggs Type Indicator (MBTI) which is based on Jungian theory. occupational selection. 2004). There are many approaches to the measurement of personality (see Table 2)) but this discussion will be restricted to the Five Factor Model (FFM) by Tubes and Christal (1961) and McCrae and Costa (1996). No discussion or critique is carried out on the other instruments as there is very little publicly available research on them.as idiographic. Toomela. These psychometric instruments have been selected as they are the most popular instruments used by commercial organisations for personal development. 2003). 2003). Allport’s idea of personality is a psychology of the mature and normal personality (Lombardo and Foschi. 2004. The Five Factor Model The Five Factor Model (FFM). Conscientiousness. Kwiatkowski. they are the most researched psychometric instruments according to a search conducted in PsycINFO (981 articles on FFM and 540 on MBTI as at October 2004). 2. Furthermore. 2003). also known as the Big Five. between subject analyses of personality. posits that there are five personality dimensions (i. Extraversion. Agreeableness and Neuroticism) which represent the highest levels of a personality hierarchy (Paunonen and Ashton.1.. Nomothetic is the other term that refers to the classical. The anagram of the FFM is 34 . and for developing more effective teams (Dent and Curd. which is essentially a smaller set of trait variables derived from the 16-Factor Model of Cattell (1943) (Rossier et al.
2003).A. represents the tendency to be creative. (De Raad. where people exhibiting a high. consists of tendencies to be kind. depressed and moody. 1998). Factor 3.C. languages. Paunonen (2003) revealed that the construct validity of these 35 . Extraversion. moderate or low degree of each quality. which is the tendency to be anxious. d. Emotional Adjustment is the principal trait that leads to life satisfaction and freedom from depression and other mental ailments. active and excitement seeking. represents the tendency to be outgoing. Factor 5. Factor 2. Openness to Experience (sometimes labelled as Intellectance). assertive. As defined by Judge and Bono (2000). trusting. Factor 4. Consciousness is the trait that best correlates with work performance. often labelled by its opposite.O. types of assessment and cultures (Hogan and Holland. b.E. Neuroticism. fearful. Conscientiousness. gentle. Factor 1.N. perceptive and thoughtful. imaginative. Agreeableness. These factors represent a continuum. c. is indicated by two facets: achievement and dependability. e. Openness to Experience is the only trait to display appreciable correlations with intelligence. trustworthy and warm. a. Individuals scoring high on Extraversion are strongly predisposed to the experience of positive emotions. Emotional Adjustment. There is considerable debate regarding how many personality factors are needed to understand and predict behavior although the generalisability and robustness of FFM has been shown across different rating sources.
2004). Allik and McCrae. 1999). Ashton et al. (1998) and Pedersen et al. The identification of these factors is based on principal components analyses (Burke and Witt.. 1993. 2004. 2000.e. McCrae. 2001. Judge et al. 1998. Hurtz and Donovan. the way one describes oneself and others in everyday life transactions). Paunonen and Aston. Several studies have shown that the well-known instruments for personality assessment (Eysenck Personality Inventory. 1997). 2002. 2004). Judge. (1988) showed that about 20% to 55% of the trait variation in personality dimensions is linked to genetic sources. 1997). the FFM seems to dominate not only the theory but also the evaluation of personality (Goldberg. 2003). Although there is no universal agreement among theorists and researchers on the comprehensiveness of the five dimensions (Tett and Burnett. Hogan and Holland. 36 ..inventories is supported by the consistency and strong convergence in their predictions and measurements. Judge and Bono.. These dimensions are cross-culturally generalisabled (Perugini. Martocchio and Thoresen. other researchers are of the opinion that virtually all traits of personality are reasonably contained in the factor space of the FFM (e. Although studies by Jang et al. Hogan and Holland. these studies also revealed substantial variation due to non-genetic factors (Toomela. 2004). 2003. Gallucci and Livi. MBTI. Tsaousis. 2003. 2000). California Personality Inventory) may be assumed to be part of the FFM (Salgado. It has reached somewhat of a consensus that the FFM is an appropriate taxonomy of personality (Burke and Witt. Saucier and Goldberg. et al. 2003. Toomela.. 1998. 1996. 2004.g. After five decades of research on personality psychology (i. 1997. 2003) and are endogenous and biologically determined (McCrae and Costa..
. Hunton and Bryant. Allick and McCrae (2004) did not claim that the environment is irrelevant to personality functioning but rather that personality is manifested through culture. (2000) claimed that the FFM can only satisfy the nomothetic. religion.. Shelton and Darling (2002) posited the FFM model is applicable to all people regardless of the gender. and their preferences for four mental functions (i.4. Jung’s typology assumes that people differ in their choice of two attitudes. Sensing/Intuition and Thinking/Feeling). individual development. There is still a lack of evidence to support the notion that culture shapes personality. the 37 . age. information processing and the role of the unconscious) (Wheeler. The idiographic. 1971) posits that variation in human behavior is due to basic and observable differences when people use their minds to gather and process information. Nevertheless. the traits are rooted in biology and transcultural universals. explanatory and molecular contextual accounts of personality are still subjects of debate.2. It postulates three bipolar dimensions and the fourth bipolar. socio-economic background and country of origin. Extroversion and Introversion. ethnicity.Allick and McCrae (2004) posited that the FFM personality structure is biologically determined and universal.g. race. That is.e. The Myers-Briggs Type Indicator (MBTI) is a psychometric instrument developed from Jung’s theory of personality and is designed to sort human beings into different personality types. 2. 2004a). descriptive and molar goals of Allport. Saucier and Goldberg (1996) and Digman (1997) postulated the FFM model to be descriptive summaries while Marsella et al. Myers-Briggs Type Indicator Jungian theory (Jung. McKenna. Personality is the mediating and integrating factor in numerous psychological processes (e.
McCaulley. Sensing (S) versus Intuition (N): People with a sensing preference rely on that which can be perceived and are considered to be oriented towards that which is real. Thinking (T) versus Feeling (F): A preference for thinking indicates the use of logic and rational processes to make deductions and decide upon action. however. 1998. looks inward to their internal and subjective reactions to their environment. 1993) are: a.. Introverts.Judgement/Perception dimension. Judgment (J) versus Perception (P): The judgment-perception preferences were invented by Briggs and Myers to indicate if rational or irrational judgments are dominant when a person is interacting with the environment. c. The 4 dimensions (Pittenger. b. 2000). resulting in four dimensions with 16 distinct personality types as shown in Table 4 (Myers et al. The judgmental person uses a combination of thinking and feelings when making decisions whereas the perception person uses the sensing and intuition processes. a later addition by Myers and Briggs. People with an intuitive preference rely more on their non-objective and unconscious perceptual processes. Extroversion (E) versus Introversion (I): This dimension reflects the perceptual orientation of the individual. d. Extroverts are said to react to immediate and objective conditions in the environment. 38 . Feeling represents a preference to make decisions that are based on subjective processes that include emotional reactions to events.
Similarly. 1993).. more insightful and creative) while Sensing types “see the trees” (i. The Judging types are described as organised.g. Extroverted types are more outgoing while introverted types are deemed to be more detached and contemplative. Hunton and Byrant. Although there is insufficient evidence that the MBTI is a valid instrument. an introvert can become more extroverted when in groups).. 1995)..e. Lindon. spontaneous and flexible. Extroversion-Introversion of the MBTI is comparable with McCrae and Costa’s Extraversion. (i. The scores from the MBTI test are used to determine the person’s type and labels are attached based on one’s primary preferences for the four dimensions (Pittenger. ThinkingFeeling may not be directly comparable to Agreeableness but it does clearly measure a similar dimension. The MBTI does not cater for the neuroticism dimension which is certainly an important variable (McC Dachowski. more factual and observant). the primary preference always dominates the person’s personality. self disciplined. Although people can develop a complimentary style (e. more idealistic and compassionate) (Wheeler. 1987).. Thinking types connect ideas and experiences by logic.e. 2002). logical and rational natures) while Feeling types incorporate personal and group values in the decision-making process (i. one can have only one preference. Metaphorically.. Shelton and Darling. its popularity has not diminished despite research which shows it has low validity (McKenna. Similarly. Sensing-Intuition is comparable to the Openness factor. structured (like Conscientiousness) whereas Perceptive types are adaptable. 2004a. The Judging types are more committed and decisive while the Perceiving types are more questioning and open-minded.e.Since MBTI is a theory of types. 39 .e. Intuition types “see the forest” (i.
Table 3: The 16 Personality Types with Cognitive Characteristics and Occupational Tendencies 40 .
2004). Sensing type students outperformed the Intuition students in certain subjects and in an overall accounting grade (Nourayi and Cherry. 1993). Otter (1984). Landry et al. Satava (1996) and Schloemer and Schloemer (1997) found that accountants. (1990). Neuroticism primarily influences performance through motivation while conscientiousness influences performance by being decisive and orderly.. THE PREDICTIVE POWER OF FFM/MBTI ON PERFORMANCE Judge and Ilies (2002) found that neuroticism and conscientiousness were the most consistent and most strongly correlated with performance motivation. Kovar et al. Mount and Barrick (1994) found that conscientiousness has the strongest correlation with work performance and is positively correlated with task orientation while neuroticism has a strong negative correlation with task orientation (Burch and Anderson..2.5. 1994. 2003). Jocoby (1981). audit partners and managers are predominantly STJ in the MBTI matrix and another set of studies reveal that the STJ type is dominant in accounting undergraduate students (Laribee. Descouzis (1989). Moreover. Kreiser et al. 1996. A study on the relationship between need for achievement and need for power with six measures of life success revealed that need for achievement had a high correlation with 41 . 2004). 1998). Agreeableness via its main effect and extraversion and openness via their interaction are associated with work involvement while openness correlates with support for innovation (Bozionelos.. Shackleton (1980). 1990). Sensing and Thinking type students perform better with a lecture mode while Intuition and Feeling types prefer and perform better under a computerassisted method (Ott et al. Both of these dimensions are dominant in predicting work performance across a variety of work (Kichuk and Wiesner.
1989) and hence other good dimensions of 42 . need for achievement was negatively related to security and personal fulfilment. de Stadelhofen. 1989. 1992). Furthermore. 1991). measures of personality based on the lexical method consist of adjectives that are representative subsets of terms describing people in a given language (Cellar et al. 1996..success strivings for professional fulfilment. 1998). Rossier. Its disadvantages are that numerous traits are motivational in nature (Buss. Five Factor Model The FFM.6. SHORTCOMINGS OF FFM AND MBTI MEASURES 2. 2. 2004. Hence. which has the advantage of getting around the problem of breaking personality into areas. The lexical method hypothesises that the significant individual differences are encoded in single-term descriptors of underlying traits that find their expression in language (De Raad. De Raad. 2001). is unusual as its contents are defined by the lexical hypothesis instead of primary parts (Mayer.1. If personality requirements are derived for an individual job. a widely used trait group. contribution to society and status-wealth.6. This structure is essentially derived from an atheoretical trait factor approach (Gelso and Fassiinger. Hogan et al. The need for power was highly correlated with professional fulfilment and status-wealth but was negatively related with family relationships (Parker and Chusmir. 1998). and Berhoud. 1996). personality can provide an incremental validity over ability in picking the optimal candidate (Day and Silverman..
The FFM is not universally accepted as the integrative model of personality (Cellar et al. 2001. Moreover. Furthermore. the exceptions which depart from the usual due to situational effects. 2004. Mayer. the FFM may only be “universal” for that specific stratum of society. Hence. Hunton and Byrant. Toomela. it has nothing to say about personality development. Mayer. Digman. Toomela (2003) finds that due to the scientific word meaning structure used. Digman. 1996) and is criticised for its questionable conceptual and methodological assumptions of the lexical hypothesis (Wheeler. 2003) as well as its focus on narrow aspects of personality (Paunonen and Aston. over-reliance on the adjectival approach may limit the cross-cultural generalisability of the FFM. 1997. 2003. 1997. Cervone. Cellar et al. 1996). 2004b. Paunonen. Moreover. A better approach is to use noun factors that provide a well-delineated and more coherent description and represents the more extreme meanings of the adjective dimensions (Saucier. It is fair to argue that adjectives are the most appropriate and versatile class of personality descriptors in English and languages linguistically linked to English but many languages do not have a big adjectival word-class.. and (ii) it cannot account for exceptions to the typical behaviors on which it is based. the debate on cultural specificity and the universality of personality structure continues.. 2003. 2003). Aston et al. Tett and Burnett.personality may have been omitted (Paunonen and Aston. 2004. 2001. 2001. 2003). Digman (1990) highlighted two basic weaknesses of the FFM: (i) it is descriptive in nature and as such does not provide any possible causes to personality. 2004.. That is.. Aston et al. It may 43 .
. helplessness. and (vii) confusion with the implication of words and terms used in the question as well their perceived meaning (Marsella et al. Some cultural groups have problems with Likert scales and they tend to take the middle position.be accepted that there are a relative small number of socially or biological determined behavioral dimensions (e. (ii) the interpersonal responses to them. the similarity in the meaning and nature of a concept) may differ. The adoption of self-report questions is already a complex task. Furthermore. immaturity and many other derogatory terms but can be viewed positively in the Japanese culture. 2000). (ii) desire to conform socially. (iii) the situations where they are elicited. dependency in Western culture implies childishness. In addition.g. 2000). Chinese respondents. It is further complicated when the questions are applied in different cultures since these people may have different reasons to participate and perceptions of the task from those on whom the concept and the scale were constructed.. the norms of a particular instrument that are based on Western culture may give rise to questionable conclusions if applied to. (iii) concern only in giving the right instead of the accurate answer. (iv) the meanings they are assigned. introversion-extroversion) but cultural variations may shape: (i) their display patterns.. These motivational and perceptual differences are: (i) fear of possible persecution. many non-Western societies are unfamiliar with linear or graduated scales like the Likert scales as they do not see their world in that fashion.. 44 . Finally. (v) desire to please authorities. the conceptual equivalence (i. (iv) limited insight and self-awareness. for example. and (v) the value or utility of behavioral descriptions (Marsella et al.e. For example. (vi) variation in the construction of personality and personhood. in terms of normative equivalence.
2001). that is. Several studies have found the FFM to be unrelated to cognitive ability (Sanders. 1997). the FFM’s taxonomy has been criticised by some researchers as being incomplete because important relationships may be obscured under the five factor model but not under a seven-factor model (Hogan and Holland. Furthermore. 45 . 2003). characteristic adaptations like developmental tasks and motives fill in the details. the FFM does provide an initial structure of human individuality. Unfortunately. the FFM has the following advantages: (i) it has a parsimonious taxonomy.The development of a descriptive typology such as the FFM can be done without a clear knowledge of the causal relationships of things but the proof or validation of the structure falls on that theoretical construct (Stelmack. trait ratings provide only a “first read” on an individual as people seek information which is contextualised as they get to know each other better. 2003). (ii) it provides a structure for integrating results from studies carried out to investigate personality as well as the relationships between personality and other variables such as job performance.g. Idson and Mischel (2001) postulated that traits cannot provide the psychologist with more than a psychology of a stranger. while life stories provide the meaning and integration (McAdams. In the final analysis. 1997). the FFM does not offer answers to the causes of personality nor accounts for exceptions to the selected dimensions and has no link to personality development (Digman. and (iii) it can advance our understanding of work-related variables (e. Nevertheless. performance) by linking them to personality dimensions (Salgado.. 1997).
Hence.6. 2001).. 1998). 2004a). The correlations between ipsative factors are negative. no value judgment attached). it is not suitable for analysis looking for before and after treatment effects (Wheeler. Factor analysis will not be appropriate.. Hunton and Bryant. the true and error scores of the FCID’s ipsative data are contaminated across scales at the outset which do not provide any legitimate justification in conducting factor analysis (Meade. that is. The most common one is the forced-choice ipsative data (FCID) as employed in MBTI. Data are described as ipsative when a given group of responses always add to the same total. The type preferences are dichotomous (i. a forced-choice format) (Rings. If the number of traits is large. Reliability is defined as the consistency in measurement of a test while validity tests are for goodness of the measure. Myers-Briggs Type Indicator Jung’s (1971) hypothesis states that types and preferences are invariant and innate in individuals. wrong or right (i. 2004). The formulae for these reliability estimates based on the 46 . Hunton and Bryant.2.e. Furthermore.2. Although this hypothesis has received empirical support with temporal stability studies. Each dichotomy is a selection between qualities of equal value. The notion of estimating reliability is based on the assumption that the reliability indices estimate that part of the variance that is due to true scores. the correlations between these orthogonal factors will tend towards zero even though they are highly correlated in the population.e.. 2004. 2004b). measuring the concepts the measurement instrument is designed to measure (Dent and Curd. with no intrinsic bad or good. it does not capture the strength of a preference but its direction which is only appropriate for sorting (Wheeler. Cavana et al.
In general. Hence. What 47 . THE THEORIES AND CONSTRUCTS OF THE PROPOSED MEASURE 2. Pittenger (1993) finds large variances as much as 50% in some “test-retest” personality studies while the “factor analysis” of the four dimensions of MBTI theory identifies six different factors and shows significant correlations of these dimensions which are supposedly independent of each other. 2.7. In addition. 1989).classical test theory are simply not applicable or tenable with ipsative data. it is regarded as any activity of a human being (The World Book Encyclopaedia) which is partly determined by heredity and environment but can be modified through learning (Plomin. high fidelity expression of a personality disposition. Furthermore. there is no evidence to indicate a positive relation between specific MBTI types with career success. Definition of Behavior Behavior is the way organisms like human beings act. 1996). Behavior is used to evaluate and interpret one’s personality (Hogan et al. Any single behavior is a narrow bandwidth.1. Similarly.. behavior is interpreted as conduct by most people but in the fields of psychology and behavioral science. ESFPs are neither better nor worse salespeople than INTJs. there is no data that show certain types are more contented in specific occupations than others or stay longer in one occupation.7.
Cesare and Sadri. 2. 2003). 2000). 1982. Motivation is not behavior itself and is not performance. his or her personality. 1982). An example of an intrinsic motivation is the participation in some activities for the satisfaction and pleasure derived from it. 48 . 2004). which represents a lack of motivation. Extrinsic motivation.7. motivation is a process that moves a person towards some action (Arnold.2. The objective of motivation theories is often to predict behavior. it would be extrinsic motivation when the person participates in the activity to avoid negative consequences or gain external rewards. Amotivation is the lack of intent to engage in a specific behavior. Karageorghis and Terry. Pincus (2004) defined motivation as a desire or an emotion operates willingly and causing it to act.an individual does is a function of the kind of person he or she is – that is. that is. On the other hand. Factors Influencing Behavior Motivation is fundamental to behavior as most behavior is influenced by it (Mitchell. intrinsic motivation and amotivation are three distinct motivational forces that can influence behavior (Vlachopoulos. In most cases. the chosen actions are good reflections of performance (Mitchell. Behavior is the criterion which is chosen. 1988). the motive of participation lies in the process of participation instead of the derived external reward or avoidance of possible negative consequences for non-participation (Pincus. The word “motivation” suggests energised behavior directed towards some goals that is.
these needs can be weak or strong. under the individual’s control) (Tubbs and Ekeberg. and can vary over place and time due to environmental influences (Ramlall. attitudes. In this respect. Different people have different needs. Motivational theories are used to predict behavior as motivation is about the actions and the external and internal forces that influence an individual’s choice of action. need theories identify the internal factors which energise behavior. As human needs are psychological or physiological deficiencies. 1982). values. persistence of voluntary actions and directions that are goal directed. (ii) intentional. Motivational theorists have different ideas on where the source of energy is derived from and the particular needs which an individual is trying to fulfil. motivation is the degree to which an individual wants and chooses to engage in certain specific behaviors (Mitchell. 1991). It is generally accepted that motivation is (Mitchell. Contrary to the dispositional view.Mitchell (1982) postulated motivation as those psychological processes that cause the arousal. expectations. “motivations provide the motor for behavior” (Pincus. reinforcement histories. 1982): (i) an individual-level phenomenon. 2004). (i. others believe that behavior is determined by environmental or situational factors and that similarity in behavior is a result from similarity of environmental or situational circumstances. Motivation is to do with the quality and direction of the effort. which arouse behavior. and (iii) multifaceted. and goals.e. personality traits accounted for little variance in 49 . 2004). not the amount. That is. Nevertheless. Hence..
1999. 1994. and Etzioni point to three sources of motivation: motivation based on goal internalisation. Katz and Khan. According to this view.7. when shifting from one situation to another. 1989. models are developed which can explain why people.behavior across situations. the person has a dynamic reciprocal interaction with the situation/environment. which assumes behavior is a function of both personality and the environment (Pervin. directed and sustained in organisational settings” (Leonard et al. Deci. The trait-situation debate peaked with the works of Mischel (1968) and Mischel and Shoda (1995) which posited that situational factors determine behavior. not personality or dispositions (Marsella et al.. intrinsic process motivation. Leonard et al. Current Theories of Work Motivation Work motivation is defined as “the process by which behavior is energised. there are no external forces regulating the behavior.. Rothbart and Ahadi. and extrinsic or instrumental motivation.3. 1999). p. Hence. 2. are able to exhibit different patterns of behavior yet are able to retain a recognisable personality structure (Pervin. The other source of 50 . 1975). there are some studies that are able to support the predictive validity of the personality/dispositional view (Leonard et al... The theories proposed by deCharmes. That is. most researchers have adopted an interactionist view. the individual enjoys the work and feels rewarded by just performing the task. 1999). Individuals who perform a behavior because it is “fun” are said to be motivated intrinsically. 970). In recent years. Nevertheless. 2000). Furthermore.
The more psychologically immature a person is. Nevertheless. and (iv) the difference in reactions by individuals for the fulfilment of needs.. the 51 . There exist several “mini” theories of individual difference in motivation which suggest the existence of motivational traits (Pincus. 1958). Murray’s “variables of personality” theory adopts motives as the fundamental element of personality (Winter et al. Needs can be requested or expressed in immature or mature ways. 1958). Such motivation is referred to as legal compliance and external rewards by Katz and Khan (1978) or alienative or calculative involvement by Etzioni (1975). (i) (ii) the need for achievement (McClelland. there is considerable variability in the conversion of needs into action. motivation is complex in that: (i) (ii) the needs of individuals differ. 2004).motivation stems from external forces. 1998). Murray posited that human being can be characterised by a set of needs and that individual differences in behavior can be explained by individual differences in the strength of the needs (Franken. 1998). (iii) there is inconsistency in the final action taken. (iii) the need for affiliation (Atkinson. 1961).. the need for cognition (Cohen et al. 1995). and (iv) the need for power (Atkinson.
1999). Maslow claimed that the five needs are universal and innate. These needs are instinctually weak and their effect on behavior can be 52 . Behavior is motivated by goal internalisation when an individual adopts behaviors and attitudes because they are congruent with one’s value system. As values determine our needs.. The expectancy and equity theories focus on extrinsic motivational factors and assume that individuals are “rational maximiser(s) of personal utility” (Leonard et al. 972). most needs can be satisfied or expressed symbolically (Frank. unable to account for the complete range of motivated behavior. which is in the functionalist tradition of James and Dewey. Leonard et al. and are termed instinctoid. These theories are. needs can be unconscious and repressed or disavowed and conscious. our needs determine our behavior or acts (Osteraker. Frank (2003) maintained that the characteristics of triebe characterise the vicissitudes of needs. 1997). p. however. such as changes in behavior across situations when valences and expectancies remain constant. The Theory of Human Motivation postulated by Maslow (1943). Values are motivations and the gratification of a need is a value (Jolibert and Baumgartner. (1999) posited that individual disposition or personality is a significant determinant of behavior. denied or turned into the opposite. For the more psychologically mature person. 1969) and has the dynamism of Adler and Freud.more literal is the gratification of the needs. 2003). or compromised. Needs can also be sublimated and gratification can be delayed. Hence. Wertheimer and Gestalt Psychology (Chung. is fused with the holism of Goldstein. 1999.
to achieve. (d) esteem needs .to affiliate with others. the higher its strength. (b) safety needs . and (iii) higher needs are different from lower needs as they can never be completely satisfied.to find self-fulfilment and realise one’s potential. it is a dynamic model that posits multiple needs operating simultaneously (Herbig and Genestre. their behavior is determined by unsatisfied needs and satisfied needs do not motivate behavior. It is shown that the greater a need’s deprivation.accelerated. Hence.to feel secure. Even though the needs are innate. consisting of: (a) physiological needs . inhibited or modified by the environment. Chung.for hunger. 1989). desirability or importance. Maslow proposed a hierarchy of needs. 1988). This may be true for lower-order needs and less so of higher-order needs. According to Maslow: (i) human beings are demanding beings. be competent and gain approval and recognition. and (e) self-actualisation needs . (ii) the five needs exist in a hierarchy of significance or importance. 1969). 1997. Based on the premise that motivation comes from within an individual and cannot be imposed. only those behaviors that satisfy the physiological needs are unlearned that is. all other behaviors are learned (Buttle. Maslow postulated that an individual’s needs act as motivators and are the centre of motivation (Arnold. safe and out of danger. (c) belongingness and love needs . thirst and so forth. be acceptable and belong. The upper levels of the Needs Hierarchy attempt to explain why an individual continue to strive for excellence when the lower needs are met. 53 .
Needs are constantly changing within the individual (Osteraker. 54 . This Hierarchy of Needs is claimed to be a universal theory of human motivation and the needs or motives are identified to human behavior (Iachini. Maslow’s need hierarchy is generally applicable to all with regards to cultural differences. Unlike most of the above traditional need theories that can be classified as homeostatic or deficit theories of motivation. 2003).e.. self-actualisation may mean different things to individuals from collectivistic cultures than it does to individuals from individualistic cultures (Cesare and Sadri. More like piano keys than stairways.Alderfer (1969) modified Maslow’s Theory by suggesting there are only three needs (i. Tests have shown that people across the world are essentially motivated by the same fundamental needs. it must be repeated that an individual does not concentrate all energies on one need and then when that need is fulfilled. be concerned with needs on other levels of the primary need (Townsend and Gebhardt. Maslow’s Hierarchy of Needs Theory advocates the dynamic processes of need satisfaction which leads towards the ultimate goal of self-actualisation. an individual may concentrate mostly at one level but at the same time may. Maslow’s theory is dynamic in the sense that human beings are postulated as wanting beings that search constantly for the fulfilment of their needs in an expanding needs system (Chung. 1993). to a lesser degree. 1969). Alderfer argued that people can move up and down the hierarchy and can be motivated at any time by multiple needs. For example. related and growth). 2003). existence. 1999). The major difference lies in the definition of need satisfaction. At any instant. move on to the next need.
a particular behavior may be caused by many needs. Motivations are only one group of determinants of behavior. In additional. Conversely. Mustafa (1992) postulated that the significance of the needs hierarchy lies in understanding the motivational factors for the individuals. 55 . they do provide an understanding of what motivates or energises the individual. The power of Maslow’s Hierarchy of Needs Theory is the identification of the needs of each individual that motivate behavior (Wiley. biologically and situationally determined.Maslow proposed that needs must be studied in totality or holistically rather than independently as needs are seldom found in isolation but in a variety of combinations (Chung. 1997). Maslow (1943) postulated that the theories of motivation are not synonymous with theories of behavior. The Needs Hierarchy is also elegant and parsimonious. Although personality-based theories may not necessarily predict behavior or motivation. 1969). the scope of Maslow’s Hierarchy of Needs is broad and is able to explain a wide range of behaviors. For example. a specific behavior can meet more than one need. Furthermore. The adoption of Maslow’s needs is appropriate for the CASES personality measure as it has face validity with plausible explanatory power. Behavior is almost always motivated by other factors that are culturally. 1976). Workplace behavior is posited to be influenced by a person’s existing state of needs in a certain universal needs taxonomy. Its structure is appealing in terms of its simplicity and apparent completeness (Gallagher and Einhorn.
Most.7. The Constructs of this Proposed Model Most broad-based personality theories have assumed that specific motivations determine how personality and self develop function. if not all.7.4. existing psychometric instruments have personality dimensions which are temporally stable over various situations.1. The proposed personality model of CASES attempts to explain personality with dimensions from the Hierarchy of Needs theory. Any adequate model must therefore address motivation. 2.4. This model of personality (CASES) postulates that personality is a function of psychological needs and their interactions with the environment/situation. The end goals are classified as drives and intrinsic motives by social 56 . A person taking up a second job for the extra money (instrumental motive). may desire the money to purchase health insurance (instrumental motive) and hopes that the health insurance will benefit the person and family (end goal). The First Premise: Behavior is Motivated by Needs An analysis of a person’s behavior can produce a range of instrumental motives with end goals. The psychological needs are based on the motivational underpinnings of the Maslow’s Hierarchy of Needs Theory and the environment/situation interactions are explained by the social cognitive theory. which complete the “behavior chain”.2. The variability of these dimensions from the Needs theory is explained by the complexity dimension based on the social cognitive theory of “If-Then”.
particular actions or behaviors associated with a certain motive may not have high correlations with the motive behaviors because they can vary according to the situation. may enjoy the feeling of self-importance and may think of issues pertaining to wealth (Reiss. expectancies. (iv) the need for understanding the causes of events. Motives refer to people’s desire. (v) the need for optimal emotional availability of a love object.psychologists (Reiss. Although Freud did not elaborate further on the idea of needs. triebe) is need” (Frank. However. 1981).. 2003. the need for identity. 694). p. Motives can be ends-based or means-based 57 .e. They provide the meaning of human behavior. Motives are reasons a person holds for initiating and performing voluntary behavior. Furthermore. recognition and affirmation. 2004). Motives are the “why” of behaviors (Winter et al. “A better term for an instinctual impulse (i.. 2004). needs have been equated with “drive” in experimental psychology (Fedor and Ferris. the need definition should be given more consideration as postulated: (i) (ii) the need for one's physical needs to be deemed legitimate. skills and other motives. (iii) the need for interpersonal boundaries. Freud wrote. 1998). A person with a motive to gain social status may behave in ways linked with upper class status. incentives. and (iv) the need for a resilient responsiveness by one's love objects. wishes and goals.
While people’s wants are many. means-based motives are indicated when one performs an act for a specific instrumental value. 1998). 2004). the behavior is enacted as it is a means to obtain something else (e.g. For example. Maslow (1970) posited that the gratification of any need is a value while Murray (1951) claimed that needs operate in the service of values. Wants and needs are based on both inherited characteristics and environmental conditions and behavior is motivated to satisfy needs and wants (Koltko-Rivera.depending on the individual’s objective for performing the behavior. motives involve wishes. Hence. Ends-based motives are indicated when one engages in a behavior because one desires to do so with no other apparent reason. a professional footballer playing the game for a salary or a student studying diligently to obtain a degree. 1989). In these examples. On the other hand. Similarly. salary or degree). their needs are fewer. desires or goals (Winter et al. Our values determine our needs and our needs influence 58 . Human wants can be regarded as specific desires for these deeper needs. 2004). interactional and societal needs.. Needs that people desire and require vary according to the value system in which they are oriented as different values systems induce different needs (Yamaguchi. Drive theories define drives as psychological states that move the organism towards a goal whereas needs are physiological states of deprivation (Pincus. Values are cognitive representations of biological. 2003). These wants are shaped and reshaped continuously by the institutional and social forces.. For example. needs are socially constructed and historically situated (Buttle. a student reading a textbook out of curiosity or a child kicking a ball just for the fun of it.
structure. and control. Based on these factors. companionship. care. and affiliation. The Second Premise: The Accuracy of Predicting Behavior Depends on Complexity “Complexity” reflects the extent to which people are complex and difficult to understand (Koltko-Rivera. progress. the four dimensions of self are proposed as follows: (i) Self-Actualising self. (iii) Egocentric self.7.2.our acts (Osteraker. Jolibert and Baumgartner. however. order. self development. Social cognitive theorists postulate that human beings are neither mechanical 59 . and protection. CASES posits that the needs subsume motives (implicit and explicit). 2. 2004). To explain why some individuals are highly predictable and some are unpredictable. Hence. which represents the needs for security.4. system. which represents the needs for power. image. 1997). desires. which represents the needs for love. Physiological needs. (ii) Safety self. achievement. the model uses the social cognitive theory to provide an explanation for complexity. are not considered as they are unlearned and assumed to be of relatively in low importance in current organisational settings. 1999. CASES’s first premise is that personality dimensions can be represented by Maslow’s Hierarchy of Needs. which represents the needs for growth. and (iv) Sociocentric self. drives and values. and fulfilment.
Even though the contents and processes by which self-regulation occur are multifaceted.e. This self-regulation involves overriding an individual’s responses or modulating them on the basis of some threatening experience such as a disturbing emotional state. 60 . The capacity to control one’s action. active construal of the environment. self-regulation is activated by a threat indicating that something is not “normal” and that adjustment may be needed. motivation or thought processes is a unique human characteristic (Bandura. 1977a). Complex behavior is believed to be mediated by the individual’s current purposes and intents.conveyors of animating influences of the environment nor autonomous agents. Andersen and Chen (2002) posited that personality and self are largely shaped by experiences and personality is a function of the different situations individuals encounter. 2002). 2000). Not all threats require adjustments. such as when the threat is insufficiently threatening or when the individual lacks the motivation or necessary cognitive resources to deal with the threat. 1995: Anderson and Chen. “then”) that an individual displays in various classes of situations (i. This approach assumes that every individual possesses an idiosyncratic constellation of “if-then” relations and the overall pattern of “if-then” responses of the individual reflects the individual unique “personality signature” (Mischel and Shoda. Human behavior is purposive.e. and by the exercise of conscious decisions and choices based on these purposes and construals (Bargh and Ferguson. “if”).. The “If-Then” approach defines personality based on different responses (i..
at a particular situation and time. Low complexity traits describe the characteristics of people who are predictable. Complex people have dynamic personalities. the person can be soft. For example. but at another situation and time. representing the need to adapt. viz.7. a low complexity person would normally manifest the traits of the other four dimensions consistently and persistently over time and across situations.No two human beings are alike. Evidently. change and be flexible to survive in a turbulent dynamic environment. The traits of the other four dimensions are dynamic and are manifested on the need to suit a purpose. being hard or soft is a person’s choice and is manifested with intent to achieve a purpose. CASES’s second premise states that human beings can be placed on a complexity continuum thereby producing a fifth self-dimension known as the Complexity Dimension. 2. then he/she will tend to be gullible at all times and situations. Uniqueness of the CASES Personality Measure The notion that humans exhibit needs for growth and development has traditionally enjoyed considerable acceptance by practitioners owing possibly to the face validity and intuitive 61 . CASES postulates that people with a low complexity have relatively static personalities. The nature of low complexity behavior is conditioned while the nature of high complexity behavior is cognitive. (i) Complex self. a person can be hard.5. Complex people are harder to predict. For example. Apparently. if an individual with low complexity is gullible.
“inventory” level instead of the construct level. 1995). or has to (Nikolaou. personnel selection specialists did not generally use personality testing in employee selection due to the perception it had low validity. Furthermore. CASES posits that an individual is not a “hostage” of his/her traits but rather is an active personality which has stable. wants to. motivation. The CASES model of personality recognises the idiographic differences in how human beings make sense of varying situations and their responses to them. “Does personality predict work performance?” is a question that many researchers have addressed over the past few decades. 2003).appeal of the arguments. variations in responses are not assumed to be an error. focused on personality traits at the molecular. experience. There are many other possible factors that influence work performance such as intelligence. dispositional personality characteristics.8.. has the ability either unconsciously or consciously to alter his/her behavior simply because he/she likes to. Defining personality with these theories allows for variability in personality across various situations while maintaining stability at the level of the individual’s “personality signature” (Mischel and Shoda. The individual. 2. however. RESEARCH QUESTIONS AND HYPOTHESES Prior to the 1990s. That is. 62 . however. There has been a resurgence of interest in the role of personality in work performance (Robertson et al. 2000). competence. These tests. From this approach. variability in an individual’s responses across situations will not be dismissed or averaged over.
work orientation.. motivation and satisfaction levels. Sackett. procedural knowledge. Recent studies using more fundamental dimensions of personality have shown the predictive power of personality for work performance (Kieffer et al. and ability (Carmeli and Freund. oral and written communication task proficiency. Performance is often measured as training academy performance. personality provides very little insight on what and why the person will do in a given job.. 2003). Barrick and Mount. self management and motivation. interpersonal. and organisation (Barrick et al. administration. job-specific task proficiency. assessment centre ratings. 1993. Schmit et al. 1998).satisfaction. Burke and Witt (2004) postulated that personality tests account for a certain unique variance in work performance’s measures beyond the variance accounted for by mental ability tests. Work performance is affected by role clarity. 1997.e. 2004). Tett and Burnett (2003) used a work performance taxonomy that had eight categories (i. and interviews. more recent studies are focusing on demonstrating the incremental variance in work performance with the use of personality predictors (Sackett. Research on the significance of personality suggests that even though other factors are important in determining the performance of an individual in a given task. (2000) posited that the core work performance factors are thinking. Mellissa and Ellington. 1998).. Mellissa and Ellington. Sanders. Hence. work attitude. results from multiplicative combination of declarative knowledge. and motivation). 2002. Several studies have shown that all personality dimensions or factors are valid predictor of work performance (Salgado. leadership. peer or supervisor reports on the job or failure 63 . 2004).
1990). Schweiger and Sumners. A contributing factor for the poor correlation between personality and work performance is the “halo” effect. a measure should include variables in citizenship behavior and productivity as well as steps to prevent the “halo” effect. Several researchers have stressed that other factors such as occupational socialisation. 2003). and helpfulness.measures such as being fired or quitting (Sanders.. 2000). and the work environment can significantly influence an individual’s behavior. work stress.. 1993). where one person assessing another person’s work tends to rate all aspects of it as good or all aspects as poor (Cook et al. they also rely on other factors such as pleasant disposition. To ensure a full representation of work performance. work performance comprises “will-do” and “can-do” components where the former are best predicted by personality measures (Barrick. These two dimensions of performance show little correlation when measured objectively but exhibit high correlation when measured subjectively. cooperativeness. beside the worker’s productivity (Hunter and Schmidt. Mount and Strauss. Global measures of work performance and personality measures often correlate poorly (Cook et al. Another contributing factor is when supervisors evaluate their subordinates. 2000. This could be due to the confusion of the two dimensions of personnel performance evaluation: (a) citizenship behavior (social behavior at work) and (b) performance in productivity. Furthermore. 64 . There exists some degree of difficulty in measuring work performance and linking specific work tasks to personality dimensions. 1994).
Subjective self-performance appraisal is the performance rating conducted by the ratee. This system of self-assessment of work performance is emerging as a popular trend in performance appraisal although it has not yet gained wide acceptance because of the general unfavourable research findings that individuals generally rate themselves higher than others do. Some studies of self-assessment also showed that self-ratings do not correlate with counter-position ratings and more halo (less differentiation). The strong standing taken by Campbell and Lee (1988) with regards to the limited usefulness of self-ratings as an evaluation tool has elicited doubts on its use in the performance appraisal process. The effect of leniency associated with it raises concerns about its legitimacy. Questions of response bias arise when self-ratings are used (Inderrieden, Allen and Keaveny, 2004). Lester and Kickul (2001) highlighted the concerns of the presence of common method variance. Participants are giving the survey responses to both the outcome measures as well as the psychological contract items. It is likely that these participants may exhibit a social desirability bias when assessing their behavior. This may have a confounding effect on the correlations found between the constructs. However, other researches produced conflicting findings which indicated that the two forms of ratings demonstrated significant correlation and self-ratings are significantly lower than counter position ratings (Nhundu, 1992). Self-rating has one distinctive advantage on the study of work performance and personality as they are less subject to “halo” but more “lenient” than other measures of performance (Cook et al., 2000). Respondents have no obvious reason to “fake good” since the assessment does not have any career implications.
Self-rating may be skewed towards the favourable end of each dimension. This may restrict the range of responses and thereby reduces correlations with the personality dimensions. This research uses self-ratings rather than ratings by superiors. Although few studies have used self-ratings, they have become popular in more recent research as it has been validated against other work performance measures (Cook et al., 2000). Difficulties such as selfenhancement, reliability and objectivity may be an issue; several studies have shown that such self-evaluation measures are more valid than originally perceived (Carmelli and Freund, 2004). Although self-evaluation may have a bias of general method variance and be susceptible to percept-percept inflation than others, the adoption of usable and validated measures can reduce method variance (Carmelli and Freund, 2004). A study showed correlations of 0.4-0.5 between objective measures of clerical ability and self-ratings while another reported a correlation of 0.5 for self assessment with measures of leadership (Cook et al., 2000). To ensure a relatively good representation of work performance, the Role-Based Performance Scale (RBPS) by Wilbourne, Johnson and Erez (1998) based on self-appraisal is adopted. The RBPS has five variables or components consisting of job, innovator, career, team, and organisation.
Prediction of Performance by the FFM Personality Measure
There has been a revival of interest in the prediction of work performance using personality measures due to the emergence of the FFM (Barrick and Mount, 1993). Numerous studies
have validated the FFM in predicting work performance and its cross-cultural generalisability (Burke and Witt, 2004). In general, many studies indicate that Conscientiousness, one of the dimensions of the FFM, is a valid predictor for all job-related criteria and occupational groups (Barrick and Mount, 1993; Barrick et al., 2002; Crant, 1995; Sanders, 2003; Salgado, 1997; Vinchur et al., 1998; Hurtz and Donovan, 2000). Conscientious people are reliable, hardworking, self-disciplined, determined, achievement oriented (Barrick et al. 2002); dependable, persistent, responsible (Barrick and Mount, 1993); and also motivated in goal-directed behavior (Crant, 1995). Over the past few decades, many studies have shown that personality can be fairly represented by the FFM and that the FFM is an effective predictor of work performance (Salgado, 1997; Stewart, 1999; Tett and Burnett, 2003). Hurtz and Donovan (2000) showed that Conscientiousness is stable and generalisable across criteria and occupations and has a moderate influence on performance. Other factors of the FFM have also been shown to predict work performance. Judge, Martocchio and Thoresen (1997) found that conscientious and introverted employees are less likely to be absent or play truant. Hogan and Holland (2003) found that the measures of Emotional Stability are good predictors of occupational performance while Tett and Burnett (2003) revealed that personality measures predict work performance satisfactorily and is situationally specific. This view is further supported by the body of FFM research revealing the existence of a personality-work performance relationship but other factors such as job requirements, personality interactions and aspects of the occupational environment may influence the relationship’s nature and strength (Kieffer et al., 2004). As the FFM reveals the existence of a personality-work performance
Since the CASES model measure contains the dimension of complexity which has facets of volition. 1999). McCelland identified traits for “need for achievement” and it is this satisfaction of achievement that facilitates high performance (Arnold. people’s high expectations guide their actions to produce high performance (Lau and Shaffer. Prediction of Performance by the CASES Personality Measure It is inevitable that researchers will attempt to examine the relationship between the FFM and other personality measures/models. Studies by Barrick et al. Behavior is a function of expectancy of actions which will lead to certain reinforcement. High performers perceive that events as determined by themselves while low performers perceive events as controlled by chance. are predictors of work performance. the research question posed is “Does the FFM predict work performance?” 2. In Bandura’s view. Beadles II and Krilowicz (2004) revealed that the need for achievement and creativity. Nikolaou (2003) and Lowery et al. (2004) postulated that cognitive ability and volition. and the dimension of self-actualisation which has facets of self 68 . have moderating effects on the relationship between personality and performance. which are facets of self-actualisation.. 1988).relationship in other countries but not done in Malaysia. The second research question is whether the CASES measure of personality is able to predict work performance.2. which are facets of the complexity dimension based on Vancouver and Scherbaum (2000) and KoltkoRivera (2004). low impulsivity and self-regulation. Furthermore.8. (2002) and Lowery.
depressed. low confidence/self esteem. there are good reasons to believe that the Complexity and Self-actualisation 69 . deliberation. impulsivity. 1997). realisation of one’s potential. as shown in Table 4. the research postulates that the CASES model will predict work performance. planful. achievement-striving. positive mental health. and realisation of one’s potential in the self-actualisation dimension and the facets of selfregulation and volition in the complexity dimension of the CASES are related to the facets of achievement-striving. anxious. self-discipline. determined. order. Furthermore. reliable.3. Similarly. Barrick and Mount (1991) posited that Conscientiousness is associated with volition variables such as persevering and conforming which is similar to the complexity dimension of the CASES. passion. 1992) whilst Neuroticism comprises fearful.. and self esteem. deliberation. 2.8. persistent. persistent. As personality traits can be conceptually and empirically related without being redundant. dutiful. internalisation. creativity. Conscientiousness in the FFM comprises competence. and hostility (Judge et al. need for achievement.fulfilment. and planfulness of the Conscientiousness dimension in the FFM. The facets of positive mental health and self -esteem in the self-actualisation dimension and low impulsivity in the complexity dimension of the CASES are inversely related to the Neuroticism dimension of the FFM. The Relationships between FFM and CASES The third research question considers how the CASES measure of personality compares with the FFM with respect to predicting work performance. the facets of need for achievement. determined. and hard working (Costa and McCrae. responsible. dependable. passion. not resilient.
However. this assumption will be tested and raised in the third research question. Dimensions of the FFM Conscientiousness Neuroticism i) Reliable ii) Self discipline iii) Deliberation iv) Planful v) Dependable vi) Order vii) Dutiful viii) Perseverance i) Responsible ii) Hardworking iii) Determined iv) Achievement striving i) Fearful ii) Anxious iii) Depressed i) Low confidence ii) Low self-esteem i) Impulsivity Dimensions of CASES Complexity Self-Actualisation i) Self-regulation ii) Volition (persevering. conforming) Realisation of one’s potential ii) Passion iii) Need for achievement i) Positive mental health i) i) Low impulsivity Self-esteem i) Table 4: The Possible Associations of Conscientiousness and Neuroticism of the FFM with Complexity and Self-Actualisation of the CASES This does not necessarily imply that the CASES model includes the Neuroticism or Conscientiousness.dimensions of the CASES are related to the Conscientiousness and Neuroticism dimensions of the FFM. “What is the relationship between the CASES model and the FFM model?” 70 .
71 . H3: The CASES and the FFM models will each explain a significant proportion of unique variance when used concurrently to predict performance. Hypotheses The first research question is addressed by the first hypothesis. The second research question is addressed by the second hypothesis. H2: The CASES will predict a significant proportion of variance in performance ratings.2.4. H1: The FFM will predict a significant proportion of variance in performance ratings.8. The third research question is addressed by the third hypothesis.
human nature and epistemology (Morgan and Smircich. 3.2. positivism and phenomenology. are discussed before proceeding to the research method adopted and the administration and development of the data collection processes.1. specifically. 72 . This chapter covers the selected research methodology and design that will be used to obtain data to examine the research questions. CHAPTER THREE – RESEARCH METHODOLOGY 3.0. and on the social-cognitive construct of “IfThen” was used to explain why some individuals are more predictable than others. RESEARCH PARADIGMS The structure. direction. they do not account for the variations in behavior due to environmental factors and the complexity of an individual. 1980).3. INTRODUCTION The previous chapter analysed and reviewed the relevant literature on personality theories with respect to predicting work performance. The two broad social science perspectives or paradigms of research. It highlighted the shortcomings of various existing personality measures. and process of social science are linked to assumptions about ontology. which postulates that behavior is motivated by needs. A new personality measure with five dimensions based on Maslow’s Hierarchy of Needs. which give rise to various theoretical perspectives or paradigms ranging from phenomenology to positivism.
The possible shortcomings of this approach would be the apparent loss of richness of concepts due to the mechanisation of variables and concepts. the knowledge of the social world would imply a need to map out and understand the social structure. As this research seeks to explain the relationships between need-induced behavior. Positivism emphasises empirical facts. 1980). 1980). personality. 2001). positivism views reality as a concrete structure and is objective whereby human beings are rational responders (Morgan and Smircich.Phenomenology views reality as a projection of human imagination. and work performance. According to phenomenology. this study adopts a positivistic paradigm with a hypothetico-deductive approach. This approach uses a statement of a hypothesis and conclusions may be drawn from it via the analysis of quantitative data (Baker. causal relationships and predictions. Positivism also provides an objective form of knowledge which specifies the regularities. From this point of view. giving rise to positivism which emphasises the empirical analysis of relationships (Morgan and Smircich. relationships and the precise nature of laws among the phenomena measured. On the other end of the continuum. humans are transcendental beings and are not restricted by external laws. The view that the social world is a concrete structure taken by objectivists encourages an epistemological approach that stresses the significance of studying the relationships among those elements forming that structure. 73 . Its basic epistemological stance is to obtain information on how individuals interpret the world.
are appropriate to capture a view of the social world or reality as a concrete structure. Morgan.. RESEARCH METHODOLOGY Most research in the social science disciplines is conducted using quantitative methodologies. 1996). the social world can be “frozen” into structured immobility and the role of human beings is reduced to 74 . Assessment tools are developed with the aim of facilitating the optimal utilisation and development of human capital where measures of individual differences are the most common criteria of interest. which are principally drawn from natural sciences.3. 1996). and abilities) that have real-world significance. Gliner and Harmon. The psychology of individual differences has a number of empirically established foundations on which a more scientific foundation may be built for a better understanding of human behavior (Lubinski. It is a structure comprising of a network of finite relationships between constituent parts. The aim of such research is to assess human variations in factors (e. By manipulating data with various sophisticated quantitative tools. 1980.g. Human beings are assumed to be products of external forces in the environment. people always respond to the situation in a lawful manner. Causal relationships link all aspects of behavior to the specific context. Stimuli from the environment condition them to respond to events in determinate and predictable ways. The quantitative methods. Although human perception or cognition may influence the process.3. with surveys as the main research method (Morgan and Smircich. vocational preferences. Lubinski. Reality can be found in the relationships between these components and concrete behavior. personality. 1999.
have used this approach effectively. adheres to strict rules and uses statistics extensively. Purpose of the Study Studies can be descriptive.4. exploratory.4. the nature of the study depends on how far the knowledge on the research subject has advanced. a quantitative methodology has the ability to provide an objective view of the various external factors. An 75 . RESEARCH DESIGN Research design involving a series of logical decision-making steps basically comprises the purpose of the study (descriptive. This quantitative methodology based on the positivist paradigm is objective. 3. exploratory. the extent of researcher interference.. the time horizon and the unit of analysis (Cavana et al. Although the processes in research design are depicted in distinct sequential activities. 3. Based on these grounds. as mentioned in the previous chapter. Moreover.elements which are subject to deterministic sets of forces. Any generalisation is inductive which comprises nomothetic statements. From the framing of the research questions and hypotheses. these activities often interact or occur at the same time. promotes value-free inquiry. a quantitative methodology is adopted and provides the framework for the research design. Hence. the types of investigation.1. various studies. case study or hypothesis testing. case study or hypothesis testing). 2001).
Morgan et al. or race. critical and revelatory are met (O’Cass. 1999). Such studies are appropriate to obtain an initial grasp of the phenomena of interest (Cavana et al. Descriptive studies are carried out to ascertain and describe the characteristics of the variables studied but no associations or comparisons are made as only one variable is considered at a time (Morgan.. 2004). information and variables on the topic to enable the formulation of hypotheses as articulated in Chapter 2. 2001. educational level.. This study uses hypothesis testing as there is extensive knowledge.. 2001). industry or individual perspective such as age. gender. It is generally qualitative in nature and used as a managerial decision-making tool (Cavana et al. Such an undertaking is appropriate when the three criteria of uniqueness. Gliner and Harmon. 76 . The case study method involves a systematic gathering of in-depth information on an organisation or entity. The purpose of descriptive studies is to describe aspects of the situation from an organisational. 1999). 2001). Hypothesis testing is employed in studies that seek to establish the independence of various factors in a situation or the differences among groups or to explain the nature of relationships. It provides an enhanced understanding of the various relationships between variables as well as establishing their causalities (Cavana et al.exploratory study is carried out when little or no information is known about the subject.
A causal relationship occurs when one variable or concept causes a change in another whereas a correlational relationship only indicates that two variables or concepts are associated. as adopted for this research..4.3. Research Method When the purpose of the study and the type of investigation has been determined. A causal study delineates the cause of one or more problems whereas a correlational study delineates the variables or concepts that are associated with the problem. Quantitative research methodology. correlational and causal. Experimental research involves the manipulation of one or more variables in order to study the effects of such manipulations on the subjects 77 . The investigation carried out in this study is a correlational study as the interest is to delineate the variables which are associated with the problem (Cavana et al. that is. 3. 2001).2. the next step is to decide on the type of research method that will be used. consists of two distinct collection methods. Type of Investigation There are three approaches of investigation: clarification. With a better understanding of the concepts.3. Clarification investigation is used to gain a better understanding of the phenomena or concepts under investigation. Exploratory and descriptive studies using qualitative methods follow this approach as it allows the researcher to be flexible in exploring the issues being studied.4. Quantitative methods may be used to give a more definite answer. the next stage is to determine the relationships between the variables or concepts. experimental and non-experimental. This can be done with a correlational or causal approach.
1999) It is clear that observational research is not appropriate as some of the variables are not observable. Similarly.under study and is generally applied to answer the questions of why and how (Grace. As shown in Table 5. Method Observational Research Description Observation of subjects in their own environment or researcher participating in naturally occurring groups and recording observations. Non-experimental research does not involve the manipulation of variables or assigning subjects to groups and requires minimal interference from the researcher. Using data that were collected for a purpose other than the problem at hand. personality. How Much and How Many? Case Study Research Research investigates a particular situation or problem. Hence. Is case-specific. there are four broad categories of non-experimental techniques: observational. How Much and How Many? How and Why? Who. 1999). What. and survey. Where. archival. Table 5: Four Categories of Non-experimental Techniques (Grace. Where. case study. it is not possible to manipulate these variables or assign participants to groups. which rules out case study. Survey Research Goal is to collect information about the same variables or characteristics from a number of cases where the end result is a data matrix or a structured or rectangular set of data. the non-experimental research is considered the more appropriate approach to adopt in this study. Answers How and Why? Archival Research Who. nor is it 78 . Since the research questions posted for this study are on behavior. and the work performance of individuals. this study is not case-specific. What.
There is minimal interference in an exploratory or descriptive study conducted in an organisation.4. such studies have considerable interference with the normal or natural settings. manipulation of the variables may be done to study the effects of such manipulation on the dependent variables. This approach facilitates the external validation and generalisability of the findings within similar environments (Baker. moderate to excessive. Hence. the survey method is the most appropriate method for data collection in this study because of its ability to address the research questions as well as its efficiency and practicality. An excessive interference occurs especially in a causal study whereby an artificial setting is created and manipulated in a laboratory environment. 2001). Hence. 79 . The extent of interference by the researcher in the flow of work in the workplace has an important bearing on the research decisions. This study does not require interference as the objective is to collect data on the personality of individuals and their work performance.4. 3. For a causal study. The adoption of nil or minimal interference for this study is supported by Gill and Johnson (2002) who postulated that analytical studies require precision and the control of extraneous variables can be handled via statistical techniques. Researcher’s Interference There are varying degrees of interference in research ranging from minimal.suitable for archival research as there are new personality variables to be measured.
In a non-contrived setting. Control imposed on a study gives it better internal validity as the extraneous variables are removed or controlled in order to facilitate investigation of the variables of interest. This research will be conducted via a survey with minimal researcher interference in a natural environment as the variables under investigation are the personality dimensions of individuals and their perceptions of their own work performance within their 80 . Exploratory or descriptive studies carried out in organisations are known as field studies. 1997). 2001). Correlational or causal studies which use environmental settings where the employees usually function are known as field experiments. A laboratory experiment is one with a contrived setting and considerable interference by the researcher (Cavana et al. 2001). Lewis and Thornhill.4.5. Exploratory or descriptive studies usually fall under this category whereas rigorous causal studies are often undertaken in contrived settings. Remenyi et al. may reduce the external validity due to “reactivity” (Baker. A contrived environment. Efforts to strengthen internal validity will diminish external validity and vice-versa (Cavana et al. the research is conducted whereby the work proceeds normally in the natural environment. External and internal validities are competing aspects..3. there are tradeoffs between internal and external validities. 2001). Furthermore. Study Setting The setting of the study can be either contrived or non-contrived. (1998) postulated that the level of control is least relevant for research methods using surveys.. it is more important to capture the variables or concepts in the study than to establish the cause and effect relationships (Saunders. Hence. however.
3. As this research is on the measurement of personality dimensions of individuals and their work performance. To control for extraneous and irrelevant factors.4. variables which are reliable.. and external validities and plausible explanations of the variances of the independent and dependent variables (Remenyi et al. Lindell and Whitney (2001) postulated that most behavioral studies are cross-sectional as such studies focus on individual’s attitudes. the data collected will be the 81 . beliefs and perceptions.normal work environments. which can be individual. Hence. Moreover. organisations.7. Time Horizons This research adopts a cross-sectional study instead of a longitudinal study as it will take a snapshot of the situation under study (Remenyi et al. groups. 1998).4.. This method is appropriate as the objective of this research is to examine whether a new personality measure will provide incremental validity over and above that of the FFM in the prediction of work performance. valid and unambiguous will be included after proper screening by subject matter experts (SME) to ensure content. internal. dyads. 3. the passage of time is inconsequential. Unit of Analysis The research objective determines the unit of analysis. 1998). or cultures.6.
telephone. 82 . The personal interview method provides an excellent response rate but can be costly in terms of finance. Hence. 3. SURVEY RESEARCH The survey research consists of several steps as listed below. 1980). and their perceptions of their behaviors and work performance (Cavana et al. 3. and also has the problem of the interviewer’s influence on the interviewee’s responses. Together with the inherent costs as well as the time constraints of this research. The personal interview method is not used on topics of personality and work performance as these topics lie in the positivism paradigm (Morgan and Smircich. this method is considered inappropriate for this study. 2001). and time. the unit of analysis is at the individual level.1. Selection of Survey Method As survey research has been selected as the appropriate method for collecting data. effort.. The merits of these methods are shown in Table 6. these data can be obtained by using one or a combination of methods that include personal.5. mail.individuals’ demographics. or computer interviews.5.
al. Hence. Mail survey is commonly used in studies of personality and work performance (Robertson et. 2003. Hence. 83 . it is cost effective and allows specific respondents in various organisations to be targeted. these two interview methods are also considered to be inappropriate for this study. Nikolaou. 2000.. Although mail survey does not provide a good response rate.. 2003.. Salgado. 2002. 1999) Computer and telephone interviews offer expedient and low-cost options but they are not appropriate for reaching the targeted potential respondents in the organisations.Criterion Ability to handle complex questionnaire Ability to collect large amount of data Accuracy of sensitive questions Control of interviewer effects Degree of sample control Time required Probable response rate Cost Mail Poor Fair Good Excellent Fair Fair Fair Good Telephone Good Good Good Fair Excellent Excellent Fair Good Personal Excellent Excellent Fair Poor Fair Good Fair Fair Computer Good Good Good Excellent Fair Good Fair Fair Table 6: Merits of the Four Survey Methods (Grace. Kieffer et al. 2004). the mail survey is considered the most appropriate method for this study. Barrick et al.
The reduction of such abstract concepts 84 .5. 2000).2. 3. this study uses this method whilst recognising factors and processes that affect self-reports to improve the questionnaire design and data quality (Schwarz.5. Self Report Self-report is a primary source of data in social science research.3. researchers depend on the answers that participants provide in order to learn about the behavior. Johnson and Erez (1998) were obtained and used in this study.2. Marsella et al.5.2. context or wording can cause major changes in the results. Copies of the FFM measure (Goldberg. Although self-reports can be a fallible source of data.5. From public opinion surveys to laboratory experiments.2. Scales The measures of personality and performance are nebulous and do not lend themselves to precise measurements due to their subjective nature. and thoughts of participants. 3. 1999. where minor changes in question format..2.3. 1999) and the self-rated work performance measure (RBPS) by Welbourne. Personality and Work Performance Measures Several studies on personality measures and work performance that can be used for this study were identified and the respective authors were contacted for copies of their measures. Selection of Measurement Techniques 3.1. feelings.
Neither Inaccurate nor Accurate or Very Inaccurate as the most representative of his/her perceived personality or behavior in terms of direction. 1998). the scale adopted is a five-point Likert scale as a seven-point scale or higher can burden respondents with distinctions that are too fine and that do not have significant impact on the overall results (Grace. Cavana et al. Likert scales typically have five or seven graduated categories to select from and are anchored with descriptive phases representing the minimum and maximum responses possible (Flynn. Hence. A popular interval scale is the Likert scale which is often used to measure psychometric properties such as personality and performance (Maurer and Pierce. a respondent selects a response category ranging from Very Accurate. all the measures use a five-point Likert scale 85 . strength and confidence. Such measures use an interval scale as interval scales are able to group respondents into categories. In using a Likert scale.to some form of tangible measurements in a continuum is often used for such measures and is an appropriate choice especially for hypothesis testing (Cavana et al. 2004). The work performance measure is categorised from Needs Much Improvement to Excellent with Satisfactory as a neutral response. 2001). 1999. 1998). van Schaik and van Wersch. A response on the disagree side is equivalent to a no response and the response on the agree side is equivalent to a yes response. 2001)... For this study. and enable the computation of the means and variances of the measured variables. tap the order of such groups. The strength or confidence of the measurement is assessed as the distance away from the neutral response (Maurer and Pierce.
Agreeableness and Neuroticism. administration and cost effectiveness. Hunthausen et al. 2003). Actualisation. 3..4 to 0.2. Conscientiousness. (ii) The dependent variable The dependent variable is the self-appraised work performance of the respondents. Key Variables (i) The independent variables (a) The Big Five The 50 items for the FFM (Goldberg. Correlations of 0. Self-appraisals or self ratings have significant validation against other work performance measures. Egocentric and Socio-centric with each dimension having 10 items. contains five personality dimensions of Complexity.because of the above merits as well as its ease of construction. have alpha values larger than 0.4. (b) The new personality measure (CASES) The new personality measure. 1995. 1999) measuring Openness to Experience. This measure is regarded as the best measure developed to date and is used for this study (Crant. Safety.5. CASES.5 are obtained from self ratings of 86 .79 for all five dimensions. Extraversion.
the self-evaluation work performance measure of Wilbourne et al. career. Furthermore. which is also known as the Role-Based Performance Scale (RBPS).clerical ability and measures of leadership (Cook et. 87 . team. In view of the stance taken by the Ethics Committee in favour of maintaining confidentiality and anonymity of respondents. job-related employee performance measure. al.. (1998) is used.. The five components of the RBPS are job. This self-appraisal performance measure. Self-rating or selfappraisal also has a substantial advantage in the study of work performance and personality as they are less affected by the “halo-effect” as compared to other measures. and organisation. 2000). “halo-effect” tends to obscure the differentiated relationship between the criteria of personality and work performance. is developed based on identity theory and role theory in contrast to the traditional. innovator. with each having 4 items as shown in Table 7.
1998) 88 . ii. iv. Quantity of work output Quality of work output Accuracy of work Customer service provided (internal and external) Obtaining personal career goals Developing skills needed for my future career Making progress in my career Seeking out career opportunities (b) My career (obtaining the necessary skills to progress in the company) i. iii. ii. iii. (e) Organisation (going above the call of duty in my concern for the firm) i. iv. (c) Innovator (creativity and innovation in my job and the organisation as a whole) i. Coming with new ideas Working to implement new ideas Finding improved ways to do things Creating better processes and routines Working as part of a team or work group Seeking information from others in my work group Making sure my work group succeeds Responding to the needs of others in my group Doing things that help others when it’s not part of my job Working for the overall good of the company Doing things to promote the company Helping so that the company is a good place to be (d) Team (working with co-workers and team members toward success of the firm) i. ii.. iv. iii. iii. ii. iv. iii.(a) My Job (doing things specifically related to my job description) i. Table 7: Role-Based Performance Scale’s Items (Wilbourne et al. iv. ii.
(ii) The second set of 50 items of the new instrument (CASES) is placed as Q51 to Q100. the written instructions are screened for clarity in instructional content and presentation. 89 .3. Safety.3. Selection of Survey Layout The physical layout of the questionnaire is important as it has influence in inducing potential respondents to participate earnestly and facilitates its administration. Q81. Q61. 1999) are placed from Q1 to Q50 in the same order as per the author’s design. For the first personality dimension of Complexity (with 10 items). Q71.. 1999). 2002). (iii) The twenty items of the RBPS by Welbourne et al. Q76. To minimise error. Q66. Egocentric and Socio-centric) are placed in the same sequence to reduce the influence of the content of the adjacent similar items in the interpretation of a question by the respondents (Schwarz. Q86. The four other dimensions with 10 items each (Actualisation. The sequence of the instructions. the items are placed in Q51. Q56. (1998) are placed from Q101 to Q120. The questions are sequenced in the following manner: (i) The 50 items for the FFM (Goldberg.5. Q91 and Q96. questions and quality of reproduction are addressed. (iv) Demographic and other classification questions to address over-inflated selfadministrated job performance appraisal are placed at the end of the survey because of their personal nature (Grace.
The elements in the population under study also must have some known probability of being selected as sample. Probability sampling is appropriate when statistical generalisation is required. clarity and specificity for its particular dimension (Haynes. it will not be carried out due to the study’s time constraints..Although pilot testing is recommended for the items to ensure content validity. For the above reasons. Every element or item is judged on its representativeness. a nonprobability sampling method such as convenience sampling can be used. The wordings of several items were changed to reflect the meaning in the local Malaysian context. 3. When time is tight or the probability of selecting elements of the population is unknown and generalisability is not essential or critical. convenience sampling is adopted for this study. These firms are in general manufacturing. Richard and Kubany. transportation. 2001). shipping. legal.4.. The full questionnaire will be given to the two supervisors of this study for their comments and review for face and content validity as the next best alternative (Cavana et al. 2001).5. trading and 90 . Selection of Sample and Sample Size Sampling is a process whereby a representative number of elements of the population are selected and through the analysis of the characteristics of the sample subjects. relevance. 1995). A total of 40 organisations will be invited to take part in this research by means of personal contact with the president or senior managers of the companies concerned. a generalisation of these characteristics can be made to the population elements (Cavana et al.
As the measures of the FFM and CASES have 50 items each. it would need at least 500 responses (that is. (ii) Must have been working in the current position for at least one year as personality characteristics show no or little relationship with performance at the initial period of work but significant correlations are found after the probationary or honeymoon period with the job has ended (Helmreich. at least 10:1 subject to items as suggested by Nunnally (1978)) to provide sufficient rigour and statistical reliability in the principal components analysis (Avis. The researcher hopes to get approval from 50% of the 40 companies and to receive on average 25 successful respondents from each of these companies thereby providing a total sample size of 500. Since English is a second language to many Malaysians. 91 . Each company will be given 40 questionnaires or more depending on the size of the organisation and will be requested to distribute the questionnaires to all or part of their white-collar staff. Besides being white-collared staff. 1986). 2002).business consulting. Kudisch and Fortunato. the respondents are also required to fulfil several other essential criteria as follow: (i) Proficient in the English language to ensure that the respondents are able to understand and answer the questionnaires properly. These companies represent a convenient sample and they are invited because their offices are in the Klang Valley. white-collar employees are chosen as they are more likely to be literate in English. Sawin and Carsud.
The measures for the FFM. means. 2001). Selection of analytical approach Data analysis is performed using the Statistical Package for the Social Sciences (SPSS) version 13.5. mean.5. 2001). and variance for each variable will be computed in SPSS.3.2.3. standard deviation. The frequency distributions of the nominal and demographic variables. range.5. 3.1. Central Tendency and Dispersion The range.5. CASES. variance.5.5. and RBPS will be analysed to determine their structure. 3.5. Reliability Reliability concerns the extent to which a measure is repeatable and consistent (Baker. Principal Components Analysis Principal components analysis will be used to check that the structure of the measures has held true (Cavana et al.. is one reliability 92 . standard deviation and correlation matrix of all the variables will be generated for initial examinations.5. Cronbach’s alpha. the measurement of internal consistency. The principal-component factor will be varimaxrotated as the dimensions are assumed to be uncorrelated 3.
Incremental validity essentially means whether a measure adds to the prediction of a criterion above what can be predicted by other variables (Hunsley and Meyer.g.library. CASES and RBPS measures will be analysed to ascertain their internal reliabilities. 2004).coefficient that indicates how well items in a cluster correlate positively with one another..4.org. convergent and discriminant validity. Construct validity subsumes all validities including concurrent. Richard and Kubany. 1995). there is no psychometric rationale in using them. 2003). Mellenbergh and van Heerden. predictive and postdictive validity. All the predictor variables of the Big Five Factor Inventory. Hunsley and Meyer (2003) stressed that if personality inventories do not produce an increment in validity over other inventories that are obtainable freely in the public domain in the World-Wide-Web (e.ori. 1978). and factor structure.edu. 3. Content validity gives evidence on the construct validity of an instrument (Haynes.newcastle.7 or more is considered satisfactory (Nunnally.5. An alpha coefficient of 0. criterion-related validity. Concurrent validity refers to the degree to which a test scores correlates with another test score that is obtained from another source.5. 93 . Validity Construct validity is the degree to which the assessment instrument measures the proposed construct (Borsboom. http://0ipip.au:80).
The findings from the descriptive statistics. are selected for the survey with an average of 40 questionnaires given to each organisation and are targeted 94 .220.127.116.11. 3. known to the researcher.5. The respondents are asked to complete two sets of personality measures and a set of self-appraisal work performance measure. the correlation matrix.6. Implementation The last stage of the survey research is the implementation stage which consists of time/ cost estimates and data collection/administration.The research design is one of a criterion-related validity and incremental validity (Nikolaou. and the stepwise multiple linear regression results will be used to test the hypotheses. 2003).5. 3.1. Cost and Time Estimates Some 40 companies from various industries. 3. the two measures of personality will be entered simultaneously in a stepwise regression analysis. Hypothesis Testing To test the criterion and incremental validities of the new personality measure (CASES) over and above the FFM on work performance.
at white-collared workers from supervisory level upwards. The total time estimated for the survey is 35 days as shown in Table 9. Each organisation will be given the Information Sheet and the Consent Seeking Letter. The industry breakdown and the number of companies to be surveyed are shown in Table 9. A draft letter approving the staff in the organisation to participate is also provided for the companies to complete under their official letter head. 95 . Industry 1) Manufacturing 2) Service Total No of companies 27 13 40 Table 8: The Breakdown of Companies to be Surveyed Based on Industry (developed for this study) A wide spectrum of organisations in terms of industry and size is used to attain the required minimum sample size of 500 respondents. The questionnaires will be given to the Human Resource Department to be distributed to all the white collar staff and instructed to collect them in the selfaddressed envelope a week after distribution.
Data Collection The survey adopts a self-administered approach. Collecting answered questionnaires from organisations 4.Activity 1.70 RM1120.2.00 Table 10: Breakdown of Costs on Survey (developed for this research) Item 3. Checking for completeness of answers Total Estimated Times (Days) 5 15 10 5 35 Table 9: Total Time Estimated for the Survey (developed for this research) The cost of the survey is estimated at RM1. Printing and collating of questionnaires 2.00 Travelling expenses RM20 per trip for 80 RM1600. which has limitations such as low response rate and the inability of respondents to seek clarification if necessary. The 96 .00 of 2 pages (double-sided) 2 envelopes and RM0.6.5. Costing and Amount Computation Printing the questionnaire (1600 sets 1600*4*RM0.30 stamp 1600*RM0. Distributing questionnaires to organisations 3.86 per questionnaire based on the breakdown as shown in Table 10.04 RM256.00 trips Total RM2976.
6. 3. the scores will be recoded through a Recode program in the SPSS. Data Entry The data will be entered into SPSS and analysed. 97 . the survey is partially personally-administered but self-completed and mail-returned to minimise the effects of low response rates and lack of clarity while maintaining confidentiality and anonymity.researcher will inform the organisations that he will be available in the organisation’s premises at the scheduled time if the need for clarification is required.3. The items measuring the variables are grouped together to ensure no mistake is made due to omission or wrong inclusion.4. 3.5.6. Hence. Categorising For negatively worded questions.5. Incomplete questionnaires will not be considered in the analysis but efforts will be made to ensure the completeness of the questionnaires by conducting briefings in the organisations if permission is granted.
self-addressed envelopes are provided so the respondents can choose to participate or not.7. no demeaning questions will be asked and respondents are not subjected to mental or physical stress in answering the questionnaire as they are given sufficient time on their own to complete the questionnaire. Participants can withdraw at anytime during the research without any obligation or disadvantage. Finally.6. ETHICAL CONSIDERATION It is explicitly stated that participation is voluntary. Anonymity and confidentiality of the answers are ensured as the questionnaires do not have any identifiers. 98 . 3. RESEARCH PLAN The research plan is based on the timeline provided by the University of Newcastle for this Doctor of Business Administration (DBA).3. It is estimated that the dissertation can be completed within the time frame based on an average of some three hours of work per day on weekdays and some six hours of work per day on weekends subject to obtaining clearance from the Ethic Committee within the timeframe allowed. The research plan is based on completing the five chapters within the six-month time frame. Stamped.
it could be likely that some respondents may try to “beat the test” due to self-deception or impression management. 1996). 1996). In that case. This may produce a general method variance (Carmeli and Freund. LIMITATIONS Response Distortions Given the seemingly straightforward nature of the items.. several studies revealed that the distortions by these response deceptions do not attenuate the predictive validity of the personality constructs (Barrick and Mount.8.1. 1988). Stability of Work Performance Due to the implicit assumption that performance is a stable construct and the reliance on a cross-sectional.8.3. item endorsements are not self-reports but self-presentations (Hogan et al. Personality Scales Personality scales are often described as self-report measures but could be misleading as respondents may use the item responses to tell who they are and the way they would like to be seen.8. It is widely acknowledged that the self-report a person gives about his/her own personality traits and behavior are related to his/her perception of the acceptability and the desirability of these traits and behaviors (Kagan.3.2. 2004). 3. one-time measure could lead to erroneous conclusions about the 99 . However.8. 3. 3.
This self rating is also subject to the common method variance or the percept-percept inflation problem (Cook et al. Thus. Self Rating One limitation is the use of self-ratings and its validity and reliability as an indicator of work performance. Self-ratings are known to be more “lenient” than other forms of work performance measures. it is possible that some employees are removed from the positions due to their inadequate work performance. Bozionelos. Since there is no way of estimating what the variance should be. The ratings would be markedly skewed towards the positive end of each item. This will restrict the range and reduce the correlations with the personality measures.8. it is possible that some employees who could have been in the higher end of the work performance are promoted to other positions outside the parameters of the study. it will not be possible to correct or adjust the correlations for the restricted range. 2004a).. 2004).personality-performance relationships (Thoresen et al. 3. The requirement to maintain the anonymity of respondents restricted our ability to match the supervisors with the subordinates.4. Conversely. 2000. 100 .. These factors may restrict the range of dependent variables and produce attenuated correlations. A rudimentary level of work performance is required for the employees to retain employment in a specific position. all information comes from the subordinate. Hence.
There is an ample body of knowledge on this subject to derive some theoretical framework for hypothesis testing. a positivist paradigm with a survey instrument via a questionnaire is developed to capture observable behaviors that reflect the dimensions of the variables or constructs.e. Various relevant statistical tools are used to calculate inter-item consistency (i. internal reliability). 2004. Hence. the adoption of convenience sampling in this study reduces the generalisability of the findings obtained from this study. CONCLUSION Attempts to predict work performance using personality measures have been practised in organisational research for decades. Barrick et al. There are limitations in this research that may not permit statements of causality. Nikolaou.8. Convenience sampling is adopted. 101 .. Cook et al. 2000. ability. 3.3. Further studies will need to be conducted to establish the boundary conditions and generalisability of the findings of this study. as well as the content and construct validities of the measures.5.. 2002).9. Work Performance Studies have found linkages between work performance and job satisfaction. These factors have a direct or a moderating influence on work performance.. role clarity and intelligence (Carmelli and Freund. motivation level. 2002. Also.
2.2%) of the respondents were degree-holders.. CHAPTER FOUR – DATA ANALYSIS 4.e. 31. 19. 170 (i. 102 . Of the 544 respondents.e.e. 246 (i. 544 were usable.4. The results of the analyses which were conducted to test the hypotheses are presented in the third section. 4..3%) were diploma holders. 54. The descriptive statistics of the demographic variables are presented in the first section.2%) were male and 298 (i. 18.104.22.168%) and. of these.. The second section contains the results of principal components analyses.. DEMOGRAPHICS A total of 1600 questionnaires were distributed to 40 Malaysian companies of various sizes who were invited to participate in this study. 45. The number of companies that responded was 39. a 97..e.e.5% rate of participation. which were used to verify the structures of the various scales. A total of 267 (i. The fourth section contains a summary of the main findings.5%) were school certificate holders.8%) were female. INTRODUCTION This chapter contains four sections. and the remaining 107 (i. A total of 587 questionnaires were returned (a response rate of 36.
Anderson.50 by Hair.7) while the average number of years that respondents were in their current jobs was 5.2.50 or larger on their respective components were eliminated from the solution. 25.A total of 140 (i. = 5.0 years (s.8%) of the respondents were from non-executive or clerical levels while 198 (i. Tatham.5%) were from lower management or executive levels. = 6. An examination of the skewness and kurtosis statistics as well as the Kolmogorov-Smirnov statistic was conducted to examine the distributions of the variables.d. The recommended cut-off value of .e.29 (s. Principal Components Analysis of the FFM Personality Measure A principal components analysis with Varimax rotation (with suppressed loading less than .e. Items that did not achieve a primary loading of .8%) respondents were from middle or senior management levels... 36..d. = 9. The remaining 205 (i.1.2.50) was conducted on the FFM. This analysis yielded five orthogonal factors that 103 .e.1) and the minimum age and maximum age of the respondents were 19 years and 65 years respectively. RESULTS FROM PRINCIPAL COMPONENTS ANALYSIS Principal Components Analysis with Varimax Rotation was used to examine the structure of the scales. The average organisational tenure of the respondents was 7. The average age of the respondents was 34. 4.6 years (s.d. 37.2). 4. and Black (1998) was used because of the large number of items being analysed.
65 . Agreeableness and Neuroticism subscales. The findings from this analysis are presented in Table 11.60 .61 . five items were eliminated from each of the Openness and Conscientiousness sub-scales while six items were eliminated from each of the Extraversion.60 .50 loading criterion.57 . Component 1 2 3 4 5 Openness5 Openness8 Openness4 Openness2 Openness6 Conscientious1 Conscientious8 Conscientious7 Conscientious3 Conscientious6 Extraversion7 Extraversion9 Extraversion4 Extraversion2 Agreeableness4 Agreeableness5 Agreeableness9 Agreeableness7 Neuroticism7 Neuroticism1 Neuroticism6 Neuroticism8 .67 . Using the .66 .67 .63 .59 .54 Table 11: Rotated Component Matrix of FFM 104 .4% of the variance.72 .71 .74 .54 .62 .70 .55 .54 .accounted for 47.64 .68 .64 .
factorability was assumed.01 level.01 level whilst it was negatively correlated with Conscientiousness and Agreeableness at the 0. . All the components therefore have acceptable internal reliability.59. Openness was positively correlated with Extraversion and Neuroticism at the 0. According to Hair et al. Extraversion.001) and the Kaiser-Meyer-Olkin measure of sampling adequacy was greater than the acceptable level of 0. The items that were retained after the principal components analysis are shown in Table 12. (1998).05 level.01 level. . The intercorrelations resembled those that have been reported previously. 105 . Hence. The FFM components are distinct but related and “are no more wholly independent than they are redundant” (Judge et al.The Bartlett test of sphericity was significant (p < .. a Cronbach’s alpha of . Extraversion was positively correlated with Agreeableness and Neuroticism at the 0. 8). . and 64 respectively.60. Agreeableness and Neuroticism components were . The Cronbach’s alphas for the remaining items in the Openness.63. p.57.01 level. 1997. Conscientiousness was positively correlated with Extraversion and Agreeableness but negatively correlated with Neuroticism at the 0. Conscientiousness. Agreeableness was negatively correlated with Neuroticism at the 0.73.6 is acceptable.
Big 5 Dimensions Items Openness 2 Openness 4 Openness 5 Openness 6 Openness 8 I am not interested in theoretical discussions I do not enjoy going to art museums I am not interested in abstract ideas I avoid philosophical discussions I do not like art Conscientious 1 Conscientious 3 Conscientious 6 Conscientious 7 Conscientious 8 I am always prepared I pay attention to details I get chores done right away I carry out my plans I make plans and stick to them Extraversion 2 Extraversion 4 Extraversion 7 Extraversion 9 I have little to say I keep a low profile I don’t like to draw attention to myself I don’t talk a lot Agreeableness 4 Agreeableness 5 Agreeableness 7 Agreeableness 9 I believe that others have good intentions I respect others I accept people as they are I make people feel at ease Neuroticism 1 Neuroticism 6 Neuroticism 7 Neuroticism 8 I often feel unhappy I am often depressed I have frequent mood swings I panic easily Table 12: Items of FFM after Principal Components Analysis 106 .
Component Complexity7 Complexity2 Complexity4 Complexity5 Actualisation7 Actualisation2 Actualisation5 Actualisation4 Safety5 Safety3 Safety9 Safety6 Ego8 Ego6 Ego2 Ego1 Social7 Social10 Social6 Social9 1 .79 . The results from this analysis are presented in Table 13.4.50 loading criterion.0% of the variance.56 .54 . Principal Components Analysis of the CASES Personality Measure A principal components analysis with Varimax rotation (with suppressed loading less than .63 .62 .61 2 3 4 5 . six items were eliminated from each of the Complexity.74 .2. Actualisation.63 .68 . Safety.68 .50) was conducted on the CASES items.68 .67 .61 Table 13: Rotated Component Matrix of CASES 107 .51 .69 . Ego and Social sub-scales.77 .2.65 . Using the .72 . This analysis yielded five orthogonal components that accounted for 57.68 .55 .
74 respectively.64.60. .001) and the Kaiser-Meyer-Olkin measure of sampling adequacy was greater than the acceptable level of 0.81. Actualisation. The Cronbach’s alphas for the remaining items in the Complexity.48. Ego and Social components were 73. The items of the sub-scales are shown in Table 14. 108 . all of the CASES sub-scales had acceptable internal reliability. . With the exception of the Ego sub-scale. . Hence. which had marginal internal reliability. Safety.The Bartlett test of sphericity was significant (p < . and . factorability was assumed.
CASES Dimension Complexity2 Complexity4 Complexity5 Complexity7 Actualisation2 Actualisation4 Actualisation5 Actualisation7 Safety3 Safety5 Safety6 Safety9 Ego1 Ego2 Ego6 Ego8 Social6 Social7 Social9 Social10 Item I am good at interpreting things I can spot opportunities a and make use of them I am good at overcoming obstacles to get what I want I am good at persuading others to support me I love to seek experiences in life I find great satisfaction in doing a good job I seek knowledge and skills to improve myself I work towards improving my quality of life I like to do things following the proper channels I am law-abiding I believe in doing things step by step I do not fight with authority I need security I like living in style I can be easily hurt I like to celebrate in a grand manner I like to assist my friends in time of needs I like to visit my friends I enjoy working in groups I greet my friends with open arms Table 14: Items of CASES after Principal Components Analysis 4. This analysis yielded five orthogonal components that accounted for 80. Based on the .3.50 109 .2.0% of the variance.50) was conducted on the RBPS measure of performance. Principal Components Analysis of RBPS Performance Measure A principal components analysis with Varimax rotation (with suppressed loading less than .
85 .81 .73 .75 .loading criterion. .78 .79 Table 15: Rotated Component Matrix of RBPS The Bartlett test of sphericity was significant (p < .56 2 3 4 5 . . Component Job1 Job2 Job3 Job4 Career3 Career2 Career4 Career1 Innovator2 Innovator3 Innovator1 Innovator4 Team2 Team1 Team3 Team4 Organisation3 Organisation4 Organisation2 1 .91.63 . only one item was eliminated and this was from the organisation component of the RBPS.76 . Team component and Organisation component of the RBPS were .89.75 .90.90. and 110 .80 .84 .60. factorability was assumed. Hence. The results of this analysis are presented in Table 15.001) and the Kaiser-Meyer-Olkin measure of sampling adequacy was greater than the acceptable level of 0.81 .76 .84 .77 .76 . Career component.73 . .85 . The Cronbach’s alphas for the Job component. Innovator component.
Agreeableness and Extraversion but negatively correlated with Neuroticism. 4. The Ego component of CASES was positively correlated with Neuroticism. 111 . Agreeableness. Agreeableness and Extraversion but negatively correlated with Openness and Neuroticism. All of the components of the RBPS were correlated with each other at the 0. The Complexity component was not correlated with Extraversion. The Ego component was not correlated with Openness or Extraversion.93 respectively. and Conscientiousness. The Safety component of CASES was positively correlated with Conscientiousness..01 level (one-tailed). The five performance sub-scales therefore had acceptable internal reliability.4. The Relationship between the FFM Dimensions and the CASES Dimensions As shown in Table 16.2. The Actualisation component of CASES was positively correlated with Conscientiousness. The Safety component was not correlated with Openness. the Complexity component of CASES was correlated positively with Conscientiousness and Agreeableness but negatively correlated with Openness and Neuroticism.
The Social component of CASES was correlated positively with Conscientiousness, Agreeableness and Extraversion but was correlated negatively with Openness. The Social component was not correlated with Neuroticism.
Conscientiousness Openness Neuroticism Agreeableness Extraversion Actualisation Social Complexity Safety Ego -.10* -.22** .48** .15** .56** .38** .58** .51** .08*
.18** -.09* .29** -.21** -.26** -.10** -.01 .03 -.13** 19** -.16** -.04 -.27** -.17** .30** .22** .59** .50** .33** .46** .14** .12** .08* -.07 .26** -.02 .59** .51** .49** .18** .31** .43** .23** .34** .12** .12**
** Correlation is significant at the 0.01 level (1 – tailed). * Correlation is significant at the 0.05 level (1 – tailed).
Table 16: Correlations between the Components of FFM and CASES
RESULTS FROM TESTING OF THE HYPOTHESES
The findings from the hypothesis testing are presented in the same order as were the research questions/hypotheses in Chapter 2. The assumptions of normality and the absence of outliers and singularity underpinning the use of regression were verified by statistical tables and histogram plots of the respective components. The various components of the FFM, CASES and RBPS were found to satisfy the conditions for regression.
Prediction of Performance by the FFM Personality Measure
H1: The FFM will predict a significant proportion of variance in performance ratings. The components of the FFM were moderately correlated (the values of the correlation among the five factors are less than .30) with each other at the 0.01 level (one-tailed) except for one correlation of .48. The correlation coefficients did not exceed .70, which indicated that multicollinearity was not a problem (Carmelli and Freund, 2004; Nunnally, 1978). From Table 17, Conscientiousness, Agreeableness and Neuroticism were significantly correlated to all five components of the RBPS and Total RBPS. Openness and Extraversion were negatively correlated with the Team and Career components of the RBPS respectively.
03 1 .20** Career RBPS 1 .32** .17** Innovator RBPS Team RBPS Organisation RBPS Total RBPS Conscientiousness Openness Neuroticism Agreeablenes s 1 .02 -.41** -.28** .32** -.48** .79** .08* -.01 -.29** 0.15** 1 .46** .13** .50** .05 level (1 – tailed).09* -.25** .02 1 .06 ** Correlation is significant at the 0.18** -.82** .64** .62** .13** . * Correlation is significant at the 0.22** .19** 1 .10** -.35** -.74** .30** -.55** .87** .0 -.70** .22** 1 .07 -. Table 17: Correlations of the Components of FFM and RBPS 115 .21** .54** .05 -.05 -.09* .42** -.29** .01 level (1 – tailed).29** 1 -.53** .32** .80** .82** .33** -.63** .32** .03 1 -.Job RBPS Career RBPS Innovator RBPS Team RBPS Organisation RBPS Total RBPS Conscientiousness Openness Neuroticism Agreeableness .22** Extraversion -.
.229 .358 -.539 . The R-square value was .000 .537 .000 a.445 9.000 . the Job component of the RBPS was regressed on the five components of the FFM.36 and -. The regression revealed that Conscientiousness and Neuroticism were the only significant predictors of the Job component of the RBPS and had beta values of .041 -. a Coefficients Model 1 (Constant) Conscientous 2 (Constant) Conscientous Neurotic Unstandardized Standardized Coefficients Coefficients B Std.192 .000 . the Career component of the RBPS was regressed on the five components of the FFM.010 10.502 10.246 t 8.000 .469 .390 .20 respectively (Table 19).238 -6.411 2. The R-square value was .23.12.259 .Using a stepwise regression analysis.25 respectively (Table 18).25 and -. 116 .051 . Dependent Variable: Perform2Job Table 18: Coefficients of the Regression of the Job Component of RBPS on FFM Using a stepwise regression analysis.051 . The regression revealed that Conscientiousness and Neuroticism were the only significant predictors of the Career component of the RBPS and had beta values of . Error Beta 1.353 Sig.
271 .207 .332 2.188 9.a Coefficients Model 1 (Constant) Conscientous 2 (Constant) Conscientous Neurotic Unstandardized Standardized Coefficients Coefficients B Std.858 Sig.000 .224 .389 .055 .200 t 7.29 and -. .000 .337 Sig.22 respectively (Table 20). The regression revealed that Conscientiousness and Neuroticism were the only significant predictors of the Innovator component of the RBPS and had beta values of . The R-square value was . the Innovator component of the RBPS was regressed on the five components of the FFM.045 9.683 .993 8. Dependent Variable: Perform2Car Table 19: Coefficients of the Regression of the Career Component of RBPS on FFM Using a stepwise regression analysis. Error Beta 1.000 .436 .048 -.055 . Error Beta 1.453 .000 .000 .16.000 a.285 -.500 7.060 .246 -.456 .060 .044 -.034 -5. Dependent Variable: Perform2In Table 20: Coefficients of the Regression of the Innovator Component of RBPS on FFM 117 .216 t 7.237 . .000 a.000 .049 5.249 .359 .655 .767 7. a Coefficients Model 1 (Constant) Conscientous 2 (Constant) Conscientous Neurotic Unstandardized Standardized Coefficients Coefficients B Std.000 .965 -4.422 .290 2.235 .000 .
256 .20 respectively (Table 22).25 and .040 -. .000 .001 a.15.000 .203 -.137 .000 .000 .400 .335 7.138 t 11.035 . The R-square value was .541 7.20. 118 .050 . The R-square value was .575 .405 Sig.20 and -.058 .058 .14 respectively (Table 21).220 .187 .056 .Using a stepwise regression analysis. Dependent Variable: Perform2Tm Table 21: Coefficients of the Regression of the Team Component of RBPS on FFM Using a stepwise regression analysis.164 4. the Organisation component of the RBPS was regressed on the five components of the FFM. The regression revealed that Conscientiousness and Agreeableness were the only significant predictors of the Organisation component of the RBPS and had beta values of . Error Beta 2.122 .264 .000 .197 .000 .000 .983 7.942 4.16.259 . Agreeableness and Neuroticism were the only significant predictors of the Team component of the RBPS and had beta values of . a Coefficients Model 1 (Constant) Conscientous 2 (Constant) Conscientous Agree 3 (Constant) Conscientous Agree Neurotic Unstandardized Standardized Coefficients Coefficients B Std.242 .936 4.498 -3. The regression revealed that Conscientiousness. .290 4.324 1.056 .225 .277 .000 . the Team component of the RBPS was regressed on the five components of the FFM.207 2.
Error 1.031 9.910 8.385 Sig.312 -.163 .364 .121 t 10.474 -5.218 .050 Standardized Coefficients Beta .630 12.724 .000 .000 .348 .064 .000 . The regression revealed that Conscientiousness.811 Sig.000 .000 .005 a.283 7.068 .103 -5. .366 .370 -.000 .035 .464 .595 4.188 .186 .253 .222 .065 .000 .297 .21 and .140 .12 respectively (Table 23). a Coefficients Model 1 2 3 (Constant) Conscientous (Constant) Conscientous Neurotic (Constant) Conscientous Neurotic Agree Unstandardized Coefficients B Std.000 a.415 . Neuroticism and Agreeableness were the only significant predictors of Total RBPS and had beta values of .324 5.a Coefficients Model 1 (Constant) Conscientous 2 (Constant) Conscientous Agree Unstandardized Standardized Coefficients Coefficients B Std.000 .692 10.210 .504 . Dependent Variable: Perform2Org Table 22: Coefficients of the Regression of the Organisation Component of RBPS on FFM Using a stepwise regression analysis. .044 2.744 .31.000 .648 4.23.035 2.413 .049 -.198 t 7.207 .256 . Error Beta 1.058 .196 . The R-square value was . -.044 -. Total RBPS was regressed on the five components of the FFM.000 .348 1.335 2. Dependent Variable: Perform2Total Table 23: Coefficients of the Regression of Total RBPS on FFM 119 .108 .373 9.000 .000 .
12 to . The R-square values ranged from . Neuroticism was a significant predictor of the Job component. Organisation component. Hence. The correlation coefficients did not exceed the value of . 4. is supported. The CASES components are distinct but related and. like the FFM components. and Total RBPS. 1978).3. and Total RBPS. the first hypothesis. Prediction of Performance by the CASES Personality Measure H2: The CASES will predict a significant proportion of variance in performance ratings. the CASES components were positively intercorrelated. each component of the RBPS as well as Total RBPS had a significant proportion of variance explained by the FFM components. Furthermore. The Complexity. Actualisation and Safety components of the CASES correlated significantly with all five components of the RBPS as well as with Total RBPS.Conscientiousness was the best predictor of all of the RBPS components and the Total RBPS. which indicated that multicollinearity was not a problem (Carmelli and Freund. Team component. Career component. Innovator component. are no more wholly independent than they are redundant. From Table 24. 2004.23. Agreeableness was a significant predictor of Team component.70. Nunnally.2. The Ego component correlated significantly with only the Job and Organisation components of the 120 . which states that the FFM will predict a significant proportion of variance in performance ratings.
except for the Career component. 121 . and with Total RBPS. The Social component correlated significantly with all of the RBPS components.RBPS.
31** .80** .70** .46** .08* -0.53** .28** .38** .87** .63** .39** .43** .34** .01 ** Correlation is significant at the 0.36** .25** .27** .0 -.37** .46** .01 level (1 – tailed).11** .37** .36** .19** .34** .40** .64** .32** Career RBPS .62** .34** .82** .54** .55** .31** .Job RBPS Career RBPS Innovator RBPS Team RBPS Organisation RBPS Total RBPS Actualisation Social Complexity Safety .49** .37** .24** .45** .40** .12** Ego -.82** .51** . * Correlation is significant at the 0. Table 24: Correlations of the Components of CASES and RBPS 122 .14** .10* .18** .23** .05 level (1 – tailed).07 .50** .01 .59** .07 .12** .74** .20** Innovator RBPS Team RBPS Organisation RBPS Total RBPS Actualisatio n Social Complexit y Safet y .79** .
15 respectively (Table 25). the Job component of the RBPS was regressed on the five components of CASES.217 -.051 . the Career component of the RBPS was regressed on the five components of CASES.000 . The R-square value was . 123 .413 .350 -3.22 and -. Error 1.809 10.234 7. The regression revealed that Complexity.000 .169 .000 a.052 . The regression revealed that Complexity was the only significant predictor of the Career component of the RBPS and had a beta value of .328 .429 . Dependent Variable: Perform2Job Table 25: Coefficients of the Regression of the Job Component of RBPS on CASES Using a stepwise regression analysis.394 5.397 .000 .050 1.205 .499 .755 .341 .057 5.862 Sig. . Safety and Ego were the only significant predictors of the Job component of the RBPS and had beta values of . a Coefficients Model 1 (Constant) Complex 2 (Constant) Complex Safety 3 (Constant) Complex Safety Ego Unstandardized Coefficients B Std.149 t 9.000 .38 (Table 26).000 .Using a stepwise regression analysis.000 .991 4.000 . .049 -.264 . The R-square value was .128 .000 .34.470 8.22.994 6.179 .15.249 .540 .050 1.215 .238 .044 Standardized Coefficients Beta .
a Coefficients Model 1 (Constant) Complex 2 (Constant) Complex Safety Unstandardized Standardized Coefficients Coefficients B Std.013 a. Error Beta 1.182 .125 10.222 .481 Sig.000 . Dependent Variable: Perform2In Table 27: Coefficients of the Regression of the Innovator Component of RBPS on CASES 124 .21. Error 1.000 .000 .050 .a Coefficients Model 1 (Constant) Complex Unstandardized Coefficients B Std.000 . The R-square value was . Dependent Variable: Perform2Car Table 26: Coefficients of the Regression of the Career Component of RBPS on CASES Using a stepwise regression analysis.051 . . .765 9.10 respectively (Table 27).589 .449 . The regression revealed that Complexity and Safety were the only significant predictors of the Innovator component of the RBPS and had beta values of .239 .686 4.415 . the Innovator component of the RBPS was regressed on the five components of CASES.544 .379 t 6.530 Sig.000 a.201 .917 .127 .822 11.056 Standardized Coefficients Beta .218 2.053 .000 .531 .42 and .101 t 6.358 .
929 4.298 .000 a.020 4. Complexity and Social were the only significant predictors of the Team component of the RBPS and had beta values of .19.22.17 and . The R-square value was .325 . .170 . the Organisation component of the RBPS was regressed on the five components of CASES.086 9.050 .217 .908 .010 .657 7. 125 .202 . Dependent Variable: Perform2Tm Table 28: Coefficients of the Regression of the Team Component of RBPS on CASES Using a stepwise regression analysis.172 . The R-square value was .371 . Safety.26 and .045 .12. The regression revealed that Safety. Error Beta 1. the Team component of the RBPS was regressed on the five components of CASES. a Coefficients Model 1 (Constant) Safety 2 (Constant) Safety Complex 3 (Constant) Safety Complex Social Unstandardized Standardized Coefficients Coefficients B Std.654 6.049 .000 .17 and . . Complexity and Social were the only significant predictors of the Organisation component of the RBPS and had beta values of .393 1.127 4.958 6.000 .449 .048 .17 respectively (Table 29).000 .053 Sig.047 . .000 .23.203 .240 .Using a stepwise regression analysis.000 .049 .000 . The regression revealed that Actualisation.261 .000 .351 .000 .196 .174 t 11.17 respectively (Table 28).912 4.202 1.
293 .116 .186 .495 Sig.056 .062 .263 .250 .217 .031 .067 6.076 .059 .26.199 .24 respectively (Table 30).000 .166 .060 .258 .000 .250 .000 .000 . .767 .296 1.262 .262 .000 .a Coefficients Model 1 (Constant) Actualise 2 (Constant) Actualise Safety 3 (Constant) Actualise Safety Complex 4 (Constant) Actualise Safety Complex Social Unstandardized Coefficients B Std.057 .161 4. The regression revealed that Complexity and Safety were the only significant predictors of Total RBPS and had beta values of .001 a. 126 .911 4. Dependent Variable: Perform2Org Table 29: Coefficients of the Regression of the Organisation Component of RBPS on CASES Using a stepwise regression analysis.167 .062 .782 3.000 .000 .315 .002 .120 2.553 .493 .069 .391 .164 .063 Standardized Coefficients Beta .183 5.063 .238 .101 4.230 .389 .000 . The R-square value was . Total RBPS was regressed on the five components of CASES.000 . Error 1.880 3.704 1.274 .291 .180 3.314 9.166 t 5.235 .233 .060 .908 3.220 .281 .38 and .
The R-square values ranged from . Error Beta 1. Hence.084 . Ego was a significant predictor for only the Job component of the RBPS.000 . Social was a significant predictor for the Team and Organisation components of the RBPS.000 a. the second hypothesis. the Innovator component. each component of the RBPS as well as Total RBPS had a significant proportion of variance explained by the CASES components.493 . 127 .239 t 11. and Total RBPS. .587 12. Actualisation and Safety were the best predictors of the Organisation component and Team component of the RBPS respectively. Furthermore.378 .042 .041 .15 to .000 . Dependent Variable: Perform2Total Table 30: Coefficients of the Regression of Total RBPS on CASES Complexity was the best predictor of the Job component.041 .a Coefficients Model 1 (Constant) Complex 2 (Constant) Complex Safety Unstandardized Standardized Coefficients Coefficients B Std.176 . the Innovator component.644 6.247 .032 6. Safety was also a significant predictor of the Job component. is supported.26.709 . the Career component. which states that the CASES model will predict a significant proportion of variance in performance ratings.000 . the Organisation component.406 . and Total RBPS.000 .147 .459 1.171 9.098 Sig.
22.214.171.124%.9% followed by Neuroticism with 5. from the CASES.4.3.1. FFM and CASES predicting performance H3: The CASES and FFM models will each explain a significant proportion of unique variance when used concurrently to predict performance.22. Complexity.3. From Table 31. Safety . 128 . the Job component of the RBPS was regressed on the five components of the FFM and the five components of the CASES. and Social -. the beta values are: Conscientiousness . The regression revealed that Conscientiousness. and Social were the only significant predictors.3. Complexity . FFM and CASES predicting the Job Component of the RBPS Using a stepwise regression analysis. Neuroticism. 4.20. Safety. Conscientiousness explained 16. The factors of Complexity. accounted for 4. These two factors were from the FFM.15.2% of the variance of the Job component of the RBPS. Neuroticism -. Safety and Social.
200 .445 9.238 -6.969 .228 .131 .000 .358 -.051 .545 -5.390 .000 .010 10.200 -. The regression revealed that Complexity and Neuroticism were the only significant predictors.148 -. 129 .229 . the Career component of the RBPS was regressed on the five components of the FFM and the five components of the CASES.000 .051 .000 .715 .000 .000 .180 .246 1.210 .221 .271 .241 .947 4.a Coefficients Model 1 (Constant) Conscientous 2 (Constant) Conscientous Neurotic 3 (Constant) Conscientous Neurotic Complex 4 (Constant) Conscientous Neurotic Complex Safety 5 (Constant) Conscientous Neurotic Complex Safety Social Unstandardized Standardized Coefficients Coefficients B Std.010 a.199 .041 -.185 .000 .000 .176 4.259 .114 1.302 -2.233 .026 -5.333 .058 .263 .411 2.113 6.254 -.264 .041 -.000 .946 5.3.139 .469 .192 .881 . Error Beta 1.2.065 .000 .539 .374 -5.000 .486 4. Dependent Variable: Perform2Job Table 31: Coefficients of the Regression of the Job Component of RBPS on FFM and CASES 4.008 .066 .191 1.041 -.000 .002 2.000 .211 .648 6.060 .000 .502 10.058 .297 3.000 .353 7.051 -. .000 .058 .219 -.109 t 8.001 .217 . FFM and CASES Predicting the Career Component of the RBPS Using a stepwise regression analysis.537 .578 4.000 .041 -.052 .055 .3.251 .428 4.248 .581 Sig.287 .
the Innovator component of the RBPS was regressed on the five components of the FFM and the five components of CASES. From Table 32. the beta value of the Complexity was .3.000 . the beta values are: Complexity .000 .3. Neuroticism -. The regression revealed that Complexity.765 9.827 8.09.The Complexity component from the CASES model.4% of the variance.191 .379 . Error 1.1% followed by Neuroticism (2.000 a.531 .048 Standardized Coefficients Beta .056 2.258 . Coefficients a Unstandardized Coefficients B Std.530 7.208 -3. The Complexity component explained 20. 130 .7%) and Safety accounted for 0.3.017 .000 .16.469 .000 .358 .34 and for Neuroticism it was -.201 . FFM and CASES Predicting the Innovator Component of RBPS Using a stepwise regression analysis. and Social .057 -. Dependent Variable: Perform2Car Table 32: Coefficients of the Regression of the Career Component of RBPS on the FFM and CASES 4.6% of the variance in the Innovator component of the RBPS. From Table 33.16. which explained 2. explained 14.163 Model 1 2 (Constant) Complex (Constant) Complex Neurotic t 6. Neuroticism and Safety were the only significant predictors.996 Sig. Complexity and Safety were from the CASES while Neuroticism was from the FFM.335 -. .38.4% followed by Neuroticism from the FFM.
876 . From Table 34.043 -. The regression revealed that Safety.25.000 .000 .000 .4. .376 9.12.000 . Safety.529 .000 .239 .5% followed by Complexity (3.168 -4.093 Safety .000 .182 6.109 .000 .258 Neurotic -. and Neuroticism accounted for 1.051 . Complexity and Social factors were from CASES while Neuroticism factor was from the FFM. and Neuroticism -. Social . the beta values are: Safety . Social (2.822 Complex .3% of the variance in the Team component of the RBPS.141 a.054 .070 Complex .589 .3%).161 -4. Dependent Variable: Perform2In Sig.19. the Team component of the RBPS was regressed on the five components of the FFM and the five components of CASES. Complexity. The Safety component explained 15.493 .403 10. 131 . Complexity .686 2 (Constant 1.142 Neurotic -.793 Complex .287 3 (Constant 1. FFM and CASES Predicting the Team Component of the RBPS Using a stepwise regression analysis.573 .14.043 -.6%).272 5.449 11.050 .052 .185 . Social and Neuroticism were the only significant predictors.177 . Error Beta t 1 (Constant 1.a Coefficients Unstandardized Standardized Coefficients Coefficients Model B Std.000 .086 2.3.033 Table 33: Coefficients of the Regression of the Innovator Component of RBPS on FFM and CASES 4.232 8.3.
and Social .002 Sig.240 .170 .246 .325 .165 . Actualisation explained 15.261 .118 .000 .050 .449 . Complexity and Social were the only significant predictors.001 .929 4. and Social (1. Dependent Variable: Perform2Tm Table 34: Coefficients of the Regression of the Team Component of the RBPS on FFM and CASES 4.000 .039 Standardized Coefficients Beta . followed by Safety (4.958 6.912 4.12. the Organisation component of the RBPS was regressed on the five components of the FFM and the five components of CASES. Safety .908 .000 .010 .000 .020 4.053 5.256 .301 4.3. Error 1.050 . All of these components were from the CASES.674 3.298 .654 6.000 .19. 132 .339 -3.393 . The regression revealed that Actualisation.3.217 .000 .351 .000 .045 1.000 .186 -.127 4.3%.000 .371 .5.1%).119 Model 1 2 3 4 (Constant) Safety (Constant) Safety Complex (Constant) Safety Complex Social (Constant) Safety Complex Social Neurotic t 11.17.657 7.Coefficientsa Unstandardized Coefficients B Std.048 1. FFM and CASES Predicting the Organisation Component of the RBPS Using a stepwise regression analysis. .202 .17.210 . From Table 35.202 .000 .172 .567 5.8%). Safety.000 .048 -.047 . Complexity (2.003 a.0%).049 .196 .281 .049 1.086 9. Complexity . none of the FFM components were significant.425 . the beta values are: Actualisation .000 .139 .174 .050 .203 .
13. the beta values are: Complexity .1%).315 .263 .166 .262 . Complexity explained 21.274 . FFM and CASES Predicting Total RBPS Performance Using a stepwise regression analysis.057 .067 6.15. Total RBPS was regressed on the five components of the FFM and the five components of CASES. Neuroticism (2.164 .000 .553 .238 .062 .391 .120 2.296 1.220 .031 .233 .6.000 . and Conscientiousness (0.000 .217 .314 9.002 . 133 . Safety .262 .000 .180 3.101 4.235 .161 4.293 . Error 1.000 .3.493 .060 .250 . Neuroticism -.063 .908 3.9%).056 .258 .291 .000 . Neuroticism and Conscientiousness were the only significant predictors.000 .28. and Conscientiousness . Complexity and Safety were from the CASES and Neuroticism and Conscientiousness were from the FFM. The regression revealed that Complexity.166 Model 1 2 3 4 (Constant) Actualise (Constant) Actualise Safety (Constant) Actualise Safety Complex (Constant) Actualise Safety Complex Social t 5.495 Sig.062 .063 Standardized Coefficients Beta .230 . .250 .704 1. Safety.281 .199 .059 . From Table 36.880 3.000 .Coefficientsa Unstandardized Coefficients B Std.3.389 .183 5.911 4.000 .782 3.069 .167 .001 a.3%). Dependent Variable: Perform2Org Table 35: Coefficients of the Regression of the Organisation Component of RBPS on FFM and CASES 4.767 .116 .060 .1% followed by Safety (5.18.186 .076 .
Safety component of the CASES was the best predictor of the Team component of the RBPS.692 6.000 .220 .000 .271 -4.180 -.271 4.176 6.365 .176 .562 5.041 1.142 .644 6. 134 .010 a.032 6. Dependent Variable: Perform2Total Table 36: Coefficients of the Regression of Total RBPS on FFM and CASES The Complexity component of the CASES was revealed to be the best predictor of the Career component.000 . the Innovator component.522 8.247 .044 -.141 .283 .000 . except for the Career component.048 . and Total RBPS.239 .043 .000 .054 Standardized Coefficients Beta .225 -.041 1.378 .613 .459 . Error 1.159 .000 . and Total RBPS. Safety was also a significant predictor of all five components of the RBPS.034 . Social component of the CASES was a significant predictor of the Job.034 1.042 . . Team and Organisation components of the RBPS.598 Sig.171 9.709 .000 .000 .304 .406 .186 .791 -4.000 .232 .138 .154 .Coefficients a Unstandardized Coefficients B Std.000 .040 -.000 .000 .340 .493 .587 12.084 .472 .081 2.147 . Complexity was also a significant predictor of the Team and Organisation components of the RBPS. Actualisation component of the CASES was the best predictor of the Organisation component of the RBPS.000 .126 Model 1 2 3 4 (Constant) Complex (Constant) Complex Safety (Constant) Complex Safety Neurotic (Constant) Complex Safety Neurotic Conscientous t 11.098 7.214 .
except for the Organisation component. is supported. Actualisation. The original subscales had ten items each.. The Cronbach’s alphas for the FFM components range from .29.Conscientiousness component of the FFM was the best predictor of the Job component and a significant predictor of Total RBPS.4.73.57 to . and Total RBPS. Each of the components (i. The principal components analysis of the CASES yielded a five-component measure that accounted for 57. The R-square values ranged from . Safety. Complexity. The Openness and Conscientiousness components each have five items while the Extraversion.4% of the variance in the FFM items.17 to . The five factors are all intercorrelated significantly at the 0. the third hypothesis. CONCLUSION The principal components analysis of the FFM yielded a five-component measure that accounted for 47.01 level (1-tailed). which states that the CASES and FFM models will each explain a significant proportion of unique variance when used concurrently to predict performance. Ego and Social) has 4 items. The original sub-scales had ten items 135 .0% of the variance. Neuroticism component of the FFM was a significant predictor of all the RBPS components. Each component of the RBPS as well as Total RBPS had a significant proportion of variance explained by at least one of the components from the CASES and/or the FFM. Agreeableness and Neuroticism components each have four items.e. Hence. 4.
Complexity was the only significant predictor of the Career component of the RBPS.12 to . From the stepwise regression. The Cronbach’s alphas for the CASES components ranged from .89 to . and Innovator components of the RBPS. Safety.0% of the variance. Complexity and Social were significant predictors of the Organisation component of the RBPS. Safety. The R- 136 .81. Conscientiousness. The principal components analysis of the RBPS yielded a five-component measure that accounted for 80. All five CASES components were intercorrelated significantly at the 0. Career. Safety and Ego were significant predictors of the Job component of the RBPS.each.93. The R-square values ranged from . Complexity. The Cronbach’s alphas for these components ranged from . Each component of the RBPS had a significant proportion of its variance explained by the FFM components. All of the components retained their original 4items except for the Organisation component. Complexity and Social were significant predictors of the Team component of the RBPS. which states that the FFM will predict a significant proportion of variance in performance ratings. From the stepwise regression. is supported. the first hypothesis. for which one item was removed. Actualisation. Agreeableness and Neuroticism were significant predictors of the Team component and Total RBPS. Complexity and Safety were significant predictors of the Innovator component and Total RBPS.01 level (1-tailed). Conscientiousness and Agreeableness were significant predictors of the Organisation component of the RBPS.23. Hence.48 to . Conscientiousness and Neuroticism of the FFM were significant predictors of the Job.
Hence. the third hypothesis.26. is supported. From the stepwise regression. Safety. Hence.17 to . Complexity of the CASES and Neuroticism of the FFM were significant predictors of the Career component of the RBPS. Safety and Social of the CASES were significant predictors of the Job component of the RBPS. Complexity and Safety of the CASES and Neuroticism and Conscientiousness of the FFM were significant predictors of Total RBPS. had a significant proportion of its variance explained by both the CASES and the FFM components. Each component of the RBPS. Complexity and Social of the CASES and Neuroticism of the FFM were significant predictors of the Team component of the RBPS. Complexity and Social of the CASES were significant predictors of the Organisation component of the RBPS. the second hypothesis. which states that the CASES and FFM will predict a significant proportion of variance in performance ratings. Conscientiousness and Neuroticism of the FFM and Complexity. is essentially supported. except for the Organisation component which was significantly predicted only by components of CASES.29. Each component of the RBPS had a significant proportion of its variance explained by the CASES components. 137 . Complexity and Safety of the CASES and Neuroticism of the FFM were significant predictors of the Innovator component of the RBPS. Actualisation. Safety. which states that the CASES will predict a significant proportion of variance in performance ratings. The R-square values ranged from .square values ranged from .14 to .
2. and finally a conclusion. INTRODUCTION This final Chapter contains a discussion of the main findings from the study as well as a discussion of the theoretical and practical implications of the study.0.5.1. and suggestions for future research. 1999) was analysed using principal components analysis. The original 50-item FFM measure (Goldberg. Main Findings for Research Question One Research Question One: Does the FFM model of personality predict work performance? The first research question was addressed by the first hypothesis: H1: The FFM will predict a significant proportion of variance in performance ratings.1. DISCUSSION OF THE MAIN FINDINGS 5. which revealed a five-component solution consisting of Openness 138 .2. CHAPTER FIVE – CONCLUSIONS AND IMPLICATIONS 5. 5. the limitations of the study.
All of these components were intercorrelated as revealed in past research which showed that they were distinct but related factors (Judge et al.. Openness (e. Of the five FFM components.20 was too low to accept personality as a predictor of work performance. A value of 0. For this research.g. The value of the correlation coefficient that can be considered to indicate a useful predictor has been debated over the years.30 were questionable.30 or greater was therefore considered as indicating a valid predictor of performance. This finding is not surprising given that conscientious individuals are organised.20 was considered by Cohen (1988) as meaningful but Schmitt et al. The results of the stepwise regression analyses also did not reveal Openness as a significant predictor of any of the RBPS components. Barrick and Mount (1991) also argued that coefficients below . imaginative and intellectual) was found to be negatively correlated to only the Team component of the RBPS with r = -..g. achievement oriented. Conscientiousness (5 items).. 1997). this factor was considered as an inadequate predictor of any of the RBPS components or of Total RBPS. responsible. 139 .30. (1984) argued that a correlation of 0. This finding corroborates the finding of Hogan and Holland (2003).09. Conscientiousness (e.(5 items). achievement oriented and persistent) had the highest correlations with all of the RBPS components and Total RBPS. artistically sensitive. hardworking. dependable. Agreeableness (four items) and Neuroticism (four items). In view of the cut-off value of 0. a correlation coefficient of 0. Extraversion (four items). purposeful. responsible.
. achievement-oriented and responsible (i.g. Conscientious individuals perform better because they set goals which help them to direct their effort and achieve challenging goals over a long period of time.e. Barrick and Mount 1993. the Conscientiousness construct does seem to be logically related to work performance. assertive and sociable) was found to be negatively correlated (r = -.. Such low values of the correlation 140 . these results demonstrated that being dependable. Conscientiousness was found to be the best predictor of the components of the RBPS and of Total RBPS. hard working and thorough will perform better than those who do not have such tendencies. and persistent (Barrick et al. Hence.e. This finding is consistent with the results of Avis et al. dependable. 1993). Furthermore. From a theoretical perspective. and Sanders 2003).g. Crant 1995.09) with the Career component of the RBPS.dependable. high in Conscientiousness) were positively associated with work-related performance. It makes sense that individuals who have tendencies to be careful. the Team and Organisation components of the RBPS). (2002) who posited that the FFM dimensions were better at predicting overall performance measures than those with contextual aspects. Conscientiousness has been shown to be a significant predictor of all job-related criteria. in all occupational groups... Hurtz and Donovan 2000. the Conscientiousness component also predicted Total RBPS better than contextual work performance (i.. that have been examined (e. From the stepwise regression analysis. persistent. talkative. Extraversion (e. Salgado 1997.
and 141 . Salgado (1997) revealed that Agreeableness was a valid predictor of work performance for skilled labourers. 1993). even though it is significant at the 0. cooperative and forgiving (which were facets of Agreeableness) might be more cooperative and compliant and therefore would perform better in highly structured organisations where there was little ambiguity in their jobs (Barrick and Mount. the Career component. Since the majority of the respondents (404 or 74.30 cut-off value for the correlation coefficient. and managers.05 level. Neuroticism was correlated significantly with the Job component of the RBPS and with Total RBPS. the Team component. the finding from this study also supported that Agreeableness was a valid predictor of certain aspects of work performance for skilled.coefficient. In the stepwise regression analyses. Neuroticism was a predictor of the Job component. Agreeableness was only a valid predictor of the Team and Organisation components of the RBPS. Agreeableness can be a predictor of certain components of job performance for managerial staff in highly structured jobs. Using a 0. are often disregarded (Barrick et al. trusting. soft-hearted. professional and managerial staff. professionals. Hence. Agreeableness was a significant predictor of all the RBPS components and of Total RBPS. The stepwise regressions revealed that Extraversion as a non-significant predictor of performance. In line with the findings of the current study. and of Total RBPS. Employees in these types of jobs who were courteous. 1993).2%) were from the managerial positions in highly structured jobs. Hogan and Holland (2003) reported that Extraversion was a poor predictor of performance and claimed that this was due to the Extraversion being too broad a construct. the Innovator component.
then conscientiousness.Total RBPS. Furthermore. the five components of RBPS have components of “getting along and getting ahead”. employees who are resilient. 2002. Hypothesis One. tendencies to experience negative emotions and pessimism. Hence. If performance criteria are classified as getting ahead and getting along. The emergence of Conscientiousness and Neuroticism as predictors of performance was not surprising as these two Big Five traits have consistently been found to be the most relevant predictors of work performance (Judge and Ilies. Hurtz and Donovan (2000) postulated that Conscientiousness. criteria.. organisations and countries. low Neuroticism) tend to be evaluated more positively than those who are panicky. individuals with high neuroticism would be likely to develop negative attitudes towards their work hence resulting in poor performance as they devote less time in their jobs (Bozionelos. 142 .30 was adopted as the standard. which states that the FFM will predict a significant of variance of performance ratings. 1993). Barrick and Mount.e. In the final analysis. Furthermore. calm and self-confident (i. Due to their tendency to construe their experiences in a negative light. Task performance corresponds to getting ahead while contextual performance corresponds to getting along. 2004a). Neuroticism encompasses traits such as excessive worry. was supported. the antithesis of Neuroticism) has generalised validity across occupation. low confidence. Agreeableness and Neuroticism could be considered as valid predictors of work performance in an absolute sense if 0. These findings supported Salgado’s (2003) argument that emotional stability (i. 2003). This finding was partially reinforced in this study. agreeableness and neuroticism should predict performance (Hogan and Holland..e.
Actualisation..45 and had the highest correlation with Total RBPS (r = .2.46).e.g. CASES) comprised five components (i. The current study has provided a theoretical argument for the development of a personality measure based on Maslow’s Hierarchy of Needs and the social cognitive theory of “If-Then”.. Complexity. self-regulation or low impulsivity and volition) correlated with all of the components of the RBPS with coefficients ranging from . Ego and Social). Main Findings for Research Question Two Research Question Two: Does the CASES model of personality predict work performance? The second research question was addressed by the second hypothesis: H2: The CASES model will predict a significant proportion of variance in performance ratings.. Safety. which were correlated positively to each other but to an extent that they could be considered as distinct but related components.31 to . Complexity correlated with the Job component of the RBPS as the facets of volition and self-regulation in Complexity were related with the facets of customer services in the Job component which required tactful interventions. The Complexity component (e.5.2. The new personality measure (i. Complexity correlated with the Career component of the RBPS as self-regulation and volition would enhance the attainment of career 143 .e.
all of which are arguably related to the need for growth. Actualisation correlated with the Organisation component of the RBPS. which includes doing things outside one’s job scope for the betterment of the company. Actualisation cannot be considered a valid predictor for the Job component. Actualisation correlated with the Team component of the RBPS.30 for the correlation coefficient. In support of this argument is the finding that high performers perceive events are determined by themselves while low performers perceive events as controlled by chance (Bandura. action and thought. The Actualisation component (e. Complexity correlated with the Organisation component of the RBPS arguably because self-regulation and volition would promote the virtues of the organisation. the Career component. This aspect of performance can be linked to passion. or the Innovator component of the RBPS. which includes aspects of performance such as ensuring group success and seeking and responding to group’s needs. Actualisation was also correlated with 144 . self-esteem and the need for progress. Complexity correlated with the Innovator component of the RBPS as low impulsivity would enable the creation of ideas and improvements to how one does one’s work. self-esteem and needs for achievement.g. Using a cut-off value of 0. growth and progress) was correlated with all of the RBPS components and with Total RBPS. 1977a).opportunities and the advancement of one’s career. passion. Complexity had the highest correlation with Total RBPS arguably because high levels of Complexity enable one to control one’s motivation. Complexity correlated with the Team component of the RBPS as facets of persevering and conforming in volition would ensure harmonious team formation and group success..
This finding reaffirmed Arnold’s (1988) claim that Actualisation is a predictor of job performance. the drive is to achieve a sense of fulfilment in balancing one’s work and life responsibilities (Stum. The Safety component of CASES (e.g. security. achievement. 2001). Team.Total RBPS. The reason could be the age of the respondents (average age was 34. Safety was correlated to the Organisation component of the RBPS arguably because the existence of a good system and structure in the company would provide a good environment to promote the company. the Actualisation construct does seem to be logically related to organisational citizenship and total performance. orderly and structured) correlated with all of the components of the RBPS and with Total RBPS. passionate and creative would perform better than those who do not have these tendencies..30.6 years). such that the respondents were perhaps too young to be highly motivated to realise their full potential. the Safety component is correlated with the Job. At this level. The stepwise regression analyses revealed that Actualisation was the best and only predictor of the Organisation component of the RBPS. It is reasonable that individuals with tendencies to be achievement-oriented. the need for growth. Safety correlated with the Team component of the RBPS arguably because the facets of the Safety component would provide a sense of security to achieve success. systematic. Safety correlated with Total 145 . Safety correlated with the Job component of the RBPS arguably because orderly and structured facets are antecedents of high quality and high quantity. and Organisation components of the RBPS and with Total RBPS. Using a cut-off value of . From a theoretical perspective. and progress. which included facets of passion.
g. these components of performance are related to facets of teamwork and organisational citizenship. The Ego component of CASES did not correlate significantly with any of the RBPS components or with Total RBPS arguably because its facets of good living and celebrating in style are not relevant to work performance. The stepwise regression analyses also revealed that Ego was a significant. Based on the preceding discussion of the main findings. and with Total RBPS.g. Team and Organisation components of the RBPS. The Social component of CASES (e. predictor of the Job component of the RBPS. quality and quantity of work) that constitute the job component of the RBPS. the CASES model. but negatively related.. Using the 0. except for the Innovator component.. 2000). affiliation. Safety was found to be a significant predictor of the Job. This finding indicates that the Ego component is detrimental to facets of performance (e. companionship and care) correlated significantly with all of the components of the RBPS. and Total RBPS. Social correlated only with the Team and Organisation components of the RBPS. In the stepwise regression analyses. needs for love. Innovator.RBPS arguable because its facets of orderly.. is a useful predictor of the various components of the 146 . with the exception of the Ego component. The stepwise regression analyses also revealed that Social was a significant predictor of the Team and Organisation components of the RBPS. structured and systematic are antecedents of productivity (Cook et al.30 cut-off value.
5.e. This finding is consistent with the findings of Barrick and Mount (1993) and Judge and Ilies (2002) that Conscientiousness and Neuroticism were valid predictors of all categories of work performance. Safety and Social components of CASES. to conform and persevere) whereas the Neuroticism 147 . both of which are components of the FFM. The stepwise regression revealed that the Complexity component of the CASES was a better predictor of the Career component of the RBPS than Neuroticism. Main Findings for Research Question Three Research Question Three: Do the two models of personality contribute uniquely to the prediction of work performance? The third research question was addressed by the third hypothesis: H3: The CASES and FFM models will each explain a significant proportion of unique variance when used concurrently to predict performance. Hypothesis Two. which states that CASES will predict a significant proportion of variance in performance ratings.RBPS and Total RBPS.3. This finding might be due to the fact that the Complexity component has facets which included volition (i. a component of the FFM. were better predictors of the Job component of the RBPS as compared with the Complexity. The stepwise regression showed that Conscientiousness and Neuroticism.2. was therefore supported..
structured. both of which are aspects of Complexity. Complexity includes self-regulation and volition and not surprisingly 148 . The stepwise regression revealed that the Safety. The Innovator component addresses behaviors such as finding new ways to do one’s work and requires risk taking and confidence.component comprises facets such as fear and low confidence regarding career progress and development. Complexity. and orderly) that enhance facets of teamwork such as seeking information from others and working with others. and Social components of the CASES and the Neuroticism component of the FFM were predictors of the Team component of the RBPS. Actualisation was the best predictor. Complexity was the best predictor followed by Safety. Safety was the best predictor due probably to the fact that Safety includes aspects (e. Neuroticism and Conscientiousness.g. passion and realisation of one’s potential) that facilitate organisational citizenship. The stepwise regression showed that for the Innovator component of the RBPS. and Social components of CASES were predictors of the Organisation component of the RBPS.g. This was probably due to the fact that Actualisation includes facets (e. which is the essence of the Organisation component of the RBPS. Complexity. The stepwise regression revealed that the Complexity and Safety components of CASES and the Neuroticism and Conscientiousness components of the FFM were predictors of Total RBPS. protection. The stepwise regression revealed that the Actualisation. Complexity was the best predictor followed by Neuroticism and Safety. Safety.
examining the link between personality and work performance appears to have profound implications for organisations. 5. Kieffer et al. was therefore supported. These results provide evidence that there are specific aspects of personality that predict work-related performance over and above that provided by the FFM (Salgado. 1997. which states that the CASES and FFM models will each explain a significant proportion of unique variance when used concurrently to predict performance. Implications on Professional Practice From the classical perspective.3. From this point of view.3. Sackett et al. the proposed CASES model. then people can learn how to modify their personality to improve their work performance and organisations can benefit by recruiting individuals with personality profiles that may render them as preferred employees. 2004).. individuals and human resources consultants. If researchers are able to affirm that certain personality traits are related significantly to work performance. the various components of the CASES and the FFM are significant predictors of the various components of the RBPS and Total RBPS. which is based on 149 . 1998.1. IMPLICATIONS OF THE FINDINGS 5. Hypothesis Three.. Based on the preceding discussion of the main findings.was a better predictor than Neuroticism and Conscientiousness.
Although the research methodology and design did not permit statements of causality. The CASES model may also be useful for recruitment consultants in that it may help them to identify effective employees. which is a wellestablished model of personality. The results indicate that the CASES model of personality maybe a useful addition to the array of personality or individual difference measures that are used to predict various facets of work performance. has important practical implications. 150 . The CASES model provides a means for individuals to assess their personality so as to develop appropriate strategies to improve their performance and hence their vocational endeavors (Lau and Shaffer. based on personality traits.Maslow’s Hierarchy of Needs and the social cognitive theory of “If-Then”. organisations and individuals. and formulating effective human resources strategies in training. the CASES model is another useful tool for human resource personnel with respect to designing effective job specifications or roles. for their client organisations. 1999). The knowledge that personality can influence or even be a determinant of work performance is valuable to recruiting agencies. the CASES model did account for significant variance in work performance over and above that accounted for by the FFM. recruiting and promoting personnel. For organisations.
and psychometric measures. Moreover. Furthermore. The need for achievement is also dependent on the fit between environmental factors and personality. 2004) 151 . behavior. The level of job complexity may have a role in whether an interaction occurs between personality and ability when predicting work performance. Two research problems were therefore identified and these guided the current research. such as Malaysia.2. cognition and satisfaction are correlated with work performance. personality.3. personality interacts with cognitive ability and appears to influence work performance (Lowery. it is not surprising other factors such as ability. values.5. These instruments have predominantly been developed in the Western countries and the question arises as to the generalisability of these instruments to Asian countries. many personality measures are based on single theories and therefore their usefulness for predicting performance in actual workplace settings needs to be examined. There is a lot of debate on whether the role of a person on work performance is sculptor or sculpture. In recent years. Implications on Theory The first Chapter provided an outline of this study in the context of motivation. where English is a second language. there has been a proliferation of psychometric instruments that have been used as part of organisational development and recruitment processes. Beadles II and Krilowicz. Hence.
small or medium or large organisations. Given the relatively small correlation coefficients obtained in this study (minimum r = . This creates range restriction. A subsequent study designed to assess personality and work performance over time (longitudinally) using a random sample of the population (i.. LIMITATIONS The study was a cross-sectional sample of some commercial organisations of various sizes in Malaysia which did not allow an assessment of causality. there is no way of estimating 152 . which reduces the correlation between items. 2002). Self-ratings are influenced by social desirability such that responses tend to be skewed toward the favourable end of the Likert scale for each item. The predictors and the criteria used in the current study were obtained from self-report data using a single questionnaire. Common method variance and mono-source bias are potential limitations of the current study as they may produce spurious relationships.. 5.e. the CASES model suggests that certain personality factors or traits have a greater effect on work performance because people can.Similarly. Furthermore. it seems reasonable to conclude that the measures of personality and work performance were assessing separate constructs (Barrick et al. maximum r = . which brings into question the representativeness of the sample and therefore the generalisability of the findings. modify their behavior to improve their work performance. However.4. a convenience sample was used. consciously or unconsciously. public or private) would increase confidence in its validity and generalisability.11.46).
it is not possible to adjust the correlations for the effects of a restricted range. Hence. possible modifications as well as further validation of the CASES. FFM and the RBPS is recommended. further instrument refinement is recommended. 153 . The circumstances of the respondents’ participation did not give any incentive to give inaccurate responses. Consequently. supervisor or co-worker ratings had equivalent or higher levels of criterion-related validity in comparison with employees’ self-reports. it would be interesting to explore these relationships using alternative measurements as certain studies had presented evidence that customer. Another impetus for further research is the length of the CASES measure as this personality measure has only 20 items. Hence. CASES and RBPS would have differed if incentives were provided.what the variance of the ratings ought to be. It would be difficult to fathom how the relative validities of the FFM. For the sake of understanding the impact of personality on work performance. due to its brevity. FUTURE RESEARCH The personality measures of the FFM and the CASES and the RBPS performance measure were self-reports. In regards to instrumentation. This study was the first time these measures have been used together in Malaysia.5. organisations may be willing to include the CASES measure in surveys as a preliminary screening for potential employees. 5.
6. Given that the research on the CASES measure is an initial effort. CONCLUSION The main objective of the current study was to examine the research question as to whether personality can predict work performance using the FFM and CASES models of personality. Future research can also be conducted to ascertain whether the results reported in this study are generalisable to different jobs (e. organisational settings (public. job complexity. management or clerical).. From a more philosophical angle. non-governmental or non-profit organisations) and cultures. Systematic replication integrating a variety of individuals representing various ages. Face validity is always a problem in personality measure. 154 . income and educational backgrounds are needed to address concerns about the generalisability of the findings obtained in the current study. it should by all means be subjected to replication in various contexts with various work performance measures. 5. self-efficacy. validity is a long-term process for any research. Although face validity may be defined as a “test which looks good for a particular purpose” (Hogan.g.Questions about the generalisability of these findings and external validity issues can be addressed through replications of this study. sales. goal-setting motivation. job satisfaction and other proximal motivation models that include interaction effects should also be encouraged to further enhance the validation of this personality measure. skilled or semi-skilled. The cross-validation of the CASES with other determinants of work performance such as ability.
motivation. and the work environment (Wiley. co-workers. Furthermore. ability. 1997). one should choose the former. A 155 .g. Face validity would enhance the users’ acceptance of a test method and is definitely desirable but if such a face-valid measure does not predict non-test behavior. they can provide a basic understanding of what actually energises or motivates individuals. changes in one’s life can affect the sequence of meeting these needs.g. 474). Personality measures often have empirical validity but commonly are weak on face validity. The strength of Maslow’s Hierarchy of Needs Theory is its ability to identify those needs which motivate behavior (Wiley.. supervisors. p. there are other dimensions of work performance (e. many seemingly appropriate personality tests fail to predict work performance.Hogan and Roberts. That is. Furthermore. If one is to choose between a test with empirical validity but no appeal to the layman and a test with face validity with no empirical validity.. or customers) for information on work performance and personality rather than to rely exclusively on self-report data. 1996. it is of no use for decision making. Because needs are met at different stages. to understand the impact of personality on work performance. While personality-based theories may not necessarily predict behavior or motivation. 1997). The categorisation of work performance dimensions based on the RBPS could be criticised on the same grounds that were used to justify the use of the FFM. job-related learning and knowledge sharing) that are not included in the RBPS. each individual moves through Maslow’s hierarchy at a different rate. Employee performance is basically determined by three things. it would be appropriate to explore this relationship using third-party sources (e.
it would be beneficial to individuals to be aware of the limitations and advantages associated with their personality profiles. 1996). for example. 156 . With this jockeying to satisfy these needs. A comment on the usefulness of research on personality and work performance should also be made. The traditional personality perspectives are hampered by the mechanistic models which posited that people possess dispositions or traits which lead them to behave consistently under changing circumstances. Hogan and Roberts. If researchers are able to classify jobs by occupation and then consider the performance criteria and the personality dimensional requirements relevant to that occupation. people are not simply reactors to stimuli in their environment in that they can also organise. select and transform stimuli. the individual must balance life and work responsibilities to ultimately achieve a sense of fulfilment. then the predictive relationship between work performance and personality will improve (Hogan. In reality.promotion may meet the self-actualisation level for an individual but meeting new people and learning new routines may cause the individual to try to fulfil safety and social needs. neurotic individuals may learn to adjust their negative outlook of life for better personal success and agreeable individuals can recognise their natural tendency to downgrade and compromise their personal interests. personal development and career advice. Hence. Although personality is significantly inherited and stable in adulthood. Besides their indisputable academic importance. studies that have examined the relationship between personality and work performance can be utilised for recruitment.
Hence. Tett and Burnett. the CASES model of personality is relatively unique as it is a two-theory model as compared with many one-theory based personality measures that appear to be able to explain the multivariate phenomenon of behavior in a multidimensional manner. CASES can be offered as a useful personality measure for both practitioners and researchers. CASES. Although this is a preliminary study of the validity of the CASES model of personality.The study has contributed to the literature on personality by providing a new personality measure. Moreover. Innovator. and Total RBPS as compared to the FFM which was a better predictor of only the Job component of the RBPS. The researcher hopes that the combination of supportive initial research results and high face validity will encourage use of and research on the CASES model. The study also showed that Conscientiousness and Neuroticism of the FFM are valid predictors for all jobs and criteria in the sample used in this study. 2003). Hunton and Bryant. this personality measure. can be added as a new contribution to the body of knowledge for personality measure especially in relation to the prediction of work-related performance. the researcher believes that it has made a contribution to research on personality measures and the prediction of work-related performance. both situationally and contextually (Wheeler. Team and Organisation components of the RBPS. CASES. some components of the CASES model were found to be better predictors of the Career. Although the FFM is a well established personality measure. In addition to providing a theory-grounded measurement tool. 2004a. 157 .
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You are invited to take part in this research project which examines the relationship between work performance and personality. As part of my studies. You are required to complete a questionnaire on personality and work performance. The anonymity of your responses is guaranteed because you are not required to provide your name nor any other information that can be used to identify you.APPENDIX ONE – INFORMATION SHEET Newcastle Graduate School of Business Faculty of Business and Law Level 3.edu. On completion of the study. which will be shredded after the data have been entered into a spreadsheet. We are interested only in the overall relationships between Personality and Work Performance.com September 15.Casimir@newcastle.au CHONG Chien Fatt Tel: +60123760133 Fax: +60331602894 Email: chongchienfatt@yahoo. The confidentiality of your responses is assured as only Chong Chien Fatt and Gian Casimir will have access to the completed questionnaires. I am conducting a research project titled “Predicting Work Performance using FFM and a non-FFM Personality Measure”. 2005 Subject: Predicting Work Performance using FFM and a non-FFM Personality Measure Dear Potential Participant. your Organisation will be provided with a report that will be recommended for distribution to staff. I am Chong Chien Fatt. a student in the Newcastle Graduate School of Business at the University of Newcastle undertaking a Doctorate of Business and Administration Degree and Gian Casimir is my research supervisor. The findings of this study may be published in a scholarly journal but neither you. 182 . We are therefore not interested in the specific responses of any particular individual. University House Corner King and Auckland Street Newcastle 2300 AUSTRALIA For further information: Dr Gian Casimir Tel: +61 2 4921 6680 Fax:+61 2 4921 7398 Email: Gian. nor your organisation will be named or be able to be identified from the published report.
telephone (+61 249 216 333. email HumanEthics@newcastle. or you have a complaint about the manner in which the research is conducted. Chancellery. your decision to participate. The University requires that should you have concerns about your rights as a participant in this research. If you would like more information. please contact Chong Chien Fatt or Gian Casimir or if an independent person is preferred. it may be given to the researcher. will have no effect on your employment and no one will know whether or not you have participated as completion of the questionnaire will be performed at a location of your choice. Thank you for taking time to consider this invitation. if an independent person is preferred. with return of the questionnaire through stamped and self-addressed envelopes to the researcher.Participation in this study is entirely voluntary. Callaghan NSW 2308. 2308. Mr Chong Chien Fatt Dr Gian Casimir Complaints Clause: This project has been approved by the University’s Human Research Ethics Committee. email: HumanEthics@newcastle.edu. However. or to not participate. to the Human Research Ethics Officer. telephone +61 249 216 333. University Drive.au. Research Office. The questionnaire will be distributed by the Human Resources Managers.edu. Research Branch. Bus-Law/SEGi/1/32:05A). the University’s Human Research Ethics Officer. Yours sincerely. or. If you want to take part in the study. please complete the questionnaire and return it to the researchers in the stamped self-addressed envelope provided. University of Newcastle.au) 183 . The University of Newcastle. The Chancellery. Approval No .
This questionnaire is a personality and work performance measures and should take approximately twenty minutes to complete.Casimir@newcastle. the questionnaires will be shredded.com September 15. The confidentiality of responses is assured as only Chong Chien Fatt and Gian Casimir will have access to the completed questionnaires. 2005 Subject: Predicting Work Performance using FFM and a non-FFM Personality Measure.APPENDIX TWO – CONSENT SEEKING LETTER TO COMPANY Newcastle Graduate School of Business Faculty of Business and Law Level 3. This study examines the relationship between personality and work performance. Please note that all potential participants should be informed that participation is voluntary and that they will not be disadvantaged in any way by not participating. Dear Sir. We are interested only in the overall relationship between personality and work performance and therefore are not interested in the specific responses of any particular individual. We would greatly appreciate your organisation’s participation. University House Corner King and Auckland Street Newcastle 2300 AUSTRALIA For further information: Dr Gian Casimir Tel: +61 2 4921 6680 Fax:+61 2 4921 7398 Email: Gian. you will be asked to distribute a questionnaire (see attached) to your staff selected by a stratified random procedure that represents a diagonal slice across levels and functional areas. After the data have been entered into a spreadsheet. If your organisation is willing to participate. 184 .au CHONG Chien Fatt Tel: +60123760133 Fax: +60331602894 Email: chongchienfatt@yahoo. Your organisation is invited to take part in a study which is being conducted by Mr Chong Chien Fatt and Dr Gian Casimir from the Newcastle Graduate School of Business. Mr Chong is conducting this study as part of his Doctor of Business and Administration Degree and Dr Gian Casimir is his research supervisor.edu. Please see the attached information sheet for participants.
The University requires that should you have concerns about your rights as a participant in this research. Mr Chong Chien Fatt and Dr Gian Casimir Complaints Clause: This project has been approved by the University’s Human Research Ethics Committee. please reply to us in writing stating your department’s willingness. If you agree to take part in the study. or. please contact Chong Chien Fatt or Gian Casimir. to the Human Research Ethics Officer. Callaghan NSW 2308. The University of Newcastle. or you have a complaint about the manner in which the research is conducted. The Chancellery. Research Office. For further information. The findings of this study may be published in a scholarly journal but neither you. Yours sincerely. University Drive. Thank you for taking time to consider this invitation. email HumanEthics@newcastle.au) 185 . which we recommend to be made available to all staff. if an independent person is preferred. your organisation will be provided with a report. it may be given to the researcher. Approval No .On completion of the study. telephone (+61 249 216 333. nor your department will be named or be able to be identified from the published report.edu. Bus-Law/SEGi/1/32:05A).
1 Very Inaccurate 2 Moderately Inaccurate 3 Neither Accurate or Inaccurate 4 Moderately Accurate 5 Very Accurate 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 I often feel unhappy I feel comfortable around people I believe in the importance of art I have a good word for everyone I am always prepared I am very pleased with myself I have little to say I am not interested in theoretical discussions I waste my time I am very direct I dislike myself I make friends easily I have a vivid imagination I am critical of others I pay attention to details I am not easily bothered by things 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 186 . Please tick the answers above and return the full set in the self-addressed envelope.APPENDIX THREE – QUESTIONNAIRE Personality Measure Questionnaire Title: Predicting Work Performance using FFM and a non-FFM Personality Measure Part 1: (i) Are you proficient in English? Yes / No (ii) Have you been working in the same job for more than 12 months? Yes / No If there is a No answer in any one above. Part 2: Please use the rating scale below to describe how accurately each of the following statement describes you. please do not continue with the survey even though you may have consented to participate. not as you wish to be in the future nor what you were in the past. Describe yourself as you generally are now. Thank you.
17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 I keep a low profile I do not enjoy going to art museums I find it difficult to focus on work I believe that others have good intentions I seldom feel unhappy I am not interested in abstract ideas I would describe my experiences as somewhat dull I respect others I do just enough work to get by I am often depressed I am skilled in handling social situations I avoid philosophical discussions I insult people I get chores done right away I have frequent mood swings I carry the conversation to a higher level I don’t like to draw attention to myself I accept people as they are I carry out my plans I panic easily I do not like art I get back at others I make plans and stick to them I am the life of the party I get excited by new ideas I avoid carrying out my duties I make people feel at ease I don’t talk a lot I rarely get irritated I don’t see things through I enjoy hearing new ideas I know how to get people’s attention I feel comfortable with myself I suspect hidden motive in others I easily adapt to the needs of the situation I push myself and others to get things done I am a loving person I am careful in my work I like others to empower me to do my work I am good at interpreting things I like living in style I am pleasant to be around with I hold on to traditions and beliefs I love to seek experiences in life I often weigh the pros and cons of a situation before acting I want to take charge of my work 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 187 .
63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 I have a heart for the less fortunate I like to do things following the proper channels I believe in justice I can spot opportunities and make use of them I like to take the lead to get things done I am sensitive to other people’s feelings I prefer to buy things with guarantee I find great satisfaction in doing a good job I am good at overcoming obstacles to get what I want I am good in pressurizing others to get things done I enjoy the company of others I am law-abiding I seek knowledge and skills to improve myself I am flexible in doing things I can be easily provoked I like to assist my friends in time of needs I believe in doing things step by step I do my work enthusiastically I am good at persuading others to support me I am assertive I like to visit my friends I tend to shelter others from harm I work towards improving my quality of life I like to turn issues/situations to my advantage I like to celebrate in a grand manner I can be easily hurt I am serious in whatever I do I am a reasonable person I will do anything to achieve my goals I tend to use more of “I” than “We” I enjoy working in groups I do not fight with authority I am accountable for my mistakes I do not reveal myself too much I am determined to win in any situation I greet my friends with open arms I need security I make decisions based on bottom-lines 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 188 .
What is your Level in the Organisation? Non-Executive/ Lower Mgmt/Middle Mgmt/ Senior Mgmt 7. the rating scales are: 1 Needs Much Improvement 2 Needs Some Improvement 3 Satisfactory 4 Goods 5 Excellent 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 Quantity of work output Quality of work output Accuracy of work Customer service provided (internal and external) Obtaining personal career goals Developing skills needed for my future career Making progress in my career Seeking out career opportunities Coming with new ideas Working to implement new ideas Finding improved ways to do things Creating better processes and routines Working as part of a team or work group Seeking information from others in my work group Making sure my work group succeeds Responding to the needs of others in my work group Doing things that help others when it’s not part of my job Working for the overall good of the company Doing things to promote the company Helping so that the company is a good place to be 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 Part 3: Respondent’s Demographic Data 1. 189 . Between 7% to 10%. What is your last annual increment? Less than 3%. Age: ____Years____Months 3. Gender (please circle) Male/Female ____Years____Months ____Years ___ Months Primary School / High School / College / University 4. How long have you worked in your current job? 6. How long have you worked in this Organisation? 5. More than 10%. Between 3% and 6%. Educational level: 2. Are you confirm in your job within the normal time frame? 8. For those working for 3 years of more.For the next 20 items. have you been promoted? Yes/No Yes/No 9.
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