1|Page STUDY OF BAGGAGE PROCEDURE AND HANDLING AT GMR AIRPORT BY AISATS
A Project Report Submitted in the Partial Fulfillment of the Requirements For the Award of the Degree of
BACHELOR OF SCIENCE IN AIRLINE AND AIRPORT MANAGEMENT
ANMOL JAKHMOLA ROLL NO: AAMO12
Department of Airline/Airport management SNIST-VAUGHN INSTITUTE OF AERONAUTICS AND TECHNOLOGY
(Approved by AICTE, Affiliated to Vaughn College of Aeronautics and Technology, New York)) ( 10PT)
TABLE OF CONTENTS
CERTIFICATE ACKNOWLEDGEMENT ABSTRACT INTRODUCTION COMPANY PROFILE PRESENT SCENARIO DEFINATION OF BAGGAGE HOW BAGGAGE WORKS CONVEYORS PREVENTION OF DAMAGE CHECKED BAGGAGE WEIGHT CONCEPT PIECE CONCEPT CHECK- IN SEQUENCE UNCHECKED BAGGAGE HANDLING OF BULKY/ DUTY FREE ITEMS HANDLING OF GATE RETRIVELS AT (AEROBRIDGE) HANDLING OF OVERCARRIED GATE RETRIVELS AT OPEN BAY 1. BAGGAGE DISCREPANCIES
04 05 06 07 09 10 12 12 15 17 19 19 19 21 25 26 27 28
2. BAGGAGE TAG
3. SECURITY QUESTIONS
30 33 35 36
4. LIMITED RELEASE TAG 5. CABIN BAGGAGE.
OG GAUGE BAGGGAGE MOVEMENT SPECIAL RATE ITEMS HANDLING OF BAGGGAGE AT BAGGAGE MAKE-UP AREA HANDLING OF BAGGAGE ON ARIIVAL TRANSFER BAGGAGE BAGGAGE CLAIM CONCLUSION REFERENCES
37 38 39 40 46 46 49 51
BAGGAGE HANDLING PROCEDURE AT GMR AIRPORT,HYDERABAD
Department of Airline/Airport management SNIST-VAUGHN INSTITUTE OF AERONAUTICS AND TECHNOLOGY
(Approved by AICTE, Affiliated to Vaughn College of Aeronautics and Technology, New York))
5|Page I convey my gratitude to the Director of our college Dr .P.G Shastri for his guidance and support all these years. I want to thank all my teachers who had been a constant inspiration for me. This project report could have taken this shape without their kind and spontaneous help.
I take pride in my association with AI-SATS in connection with my project report. With the liberalization of the Indian aviation sector.
Airline Industry in India is one of the fastest growing aviation industries in the world. airline industry in India has undergone a rapid transformation. Hyderabad by AI-SATS .This project deals with some of the basic handling functions which are meant to be regulated for the smooth and hassle-free flight in airports. Through this project in AI-SATS. the Indian airline industry is now dominated by
. I have gained the most valuable knowledge in flight handling in which AISATS is unmatchable in the country.6|Page
This project is about the fundamentals of baggage handling and acceptance of baggage at GMR airport. From being primarily a government-owned industry.
privately owned full service airlines and low cost carriers. replenishment etc. airline lounges Field operation: (aircraft dispatch in liaison with the airline and air traffic control). JRD Tata founded Tata Airline.AI-SATS covers the following aspects in delivering the world class services to its customer airlines. Cabin service: (cleaning. customer service. but today air travel has become much cheaper and can be afforded by a large number of people. gate baggage. air conditioning. sometimes carried out by local Companies). the first Indian airline. Earlier air travel was a privilege only a few of those who could afford. AI. In 1932.SATS provides the ground handling services to Air India and many other carriers like THAI and Emirates. staff Transport. when the first air flight between Karachi and Delhi was started by the Indian State Air Services in collaboration with the UK based Imperial Airways. engine Start.
. passenger stairs. towing. lost baggage. The origin of Indian civil aviation industry can be traced back to 1912. Private airlines account for around 75% share of the domestic aviation market. low grade maintenance and visual aircraft Inspection. wheelchair lifts and handling. gate arrival and Departure services. transfer. refueling/de‐fuelling. water and lavatory drainage. Catering: (Inflight food and beverage. baggage handling. de‐icing)
Passenger service: (check‐in counters for departing airlines. although this sector is having to adapt to the changing airline business models where a meal is either no longer offered or is Available for purchase). Ramp service :( aircraft guidance. ground power.
RAJIV GANDHI INTERNATIONAL AIRPORT
Air India SATS Airport Services is a Joint Venture Company formed with Air India (National Aviation Company of India Limited. NACIL) and Singapore Airport Terminal Services (SATS) as a partner.
SATS is renowned for providing quality service and the use of latest technology. AI-SATS with their wealth of ground handling experience plans to provide professional ground handling services at the airports in India and to set a benchmark in providing services. With well-trained and skilled personnel. the Indian airline industry has experienced phenomenal transformation over the last couple of years. It was further helped by the entry of Air Deccan. the first budget airline in India. SATS is a leading integrated ground handling company in Singapore and the Asia Pacific region with 60 years of operating experience. SATS has 18 overseas joint ventures in 40 airports across 9 countries. With the rich background of both the organizations. and state.3 percent growth in passenger traffic in the domestic airports while the aircraft movement recorded a growth by 14. apart from being the National Flag Carrier. Its ground-handling network alone extends to 24 airports in 7 countries. This has been the result of increased competition in the Indian aviation industry due to the presence of a wide variety of private and public airlines with their low price tags. In the financial year 2006-07 there has been a significant 22. has a well-established infrastructure for ground handling services and is the largest ground handling service provider in India.of.
Revolutionized by privatization along with active participation of the foreign investors. Air India has a market share of approximately 65% of the 3rd party ground handling businesses at International Airports within India. offering unbelievable tariffs to the customers.9|Page
Air India.the art equipment.2 percent.
. From being a service catering to the needs of the privileged group only it is now well within the reach of middle class population.
Sometimes a bag will get stuck somewhere on a conveyor belt.94 billion. This comes up a lot with smaller planes. Full Flight .
.562 flights. despite the 300.
Airline operators or agent efficiency can be determined by how can they can minimize the mishandled baggage according to the survey for every 1000 bags the typical airline mishandled 6 bags. At the same time the number of mishandled baggage overall downward trend. Late Check-Ins . Bag Jams . Bag Switches . the airline didn't have time to get it to the airplane. Indian Airlines is in second position with 7. Sahara Spice Jet (483 flights) and Kingfisher Airlines (367 flights) come thereafter in the list of domestic and national carrier operators.Baggage handlers who are distracted or in a hurry sometimes just plain misread a tag and load a bag onto the wrong plane.This is a complicated yet very important issue that sometimes leads to bags being left off the plane.Because the bag was checked in late.Sometimes the bag tag gets torn off when it goes through the conveyor belt system. Now with the increase in traffic more flight from the airports are leading to the baggage issues.4 million passengers.168 flights operating till June 2007. there may not be room for all of them. Baggage handling is a complicated system and any slight error can lead to lost baggage or mishandled baggage there can be many reasons for mishandled baggage or damage baggage few of them are:
• • • • • •
Tight Connections – one should give himself at least an hour for both him and his bag to reach a connecting flight. airline employees can't determine where your bag needs to go. things happen.000 flights were canceled while the global number of air travelers is still a new high of 24. causing a blockage. compensation for lost and mishandled luggage and getting it back to its owners when found cost the IATA carriers an estimated $2. Without the tag.10 | P a g e
In terms of the number of flights Jet Airways secures the top position with 8.Someone doesn't pay attention and runs off with your bag by mistake.
Missing Tags . the report said.If a lot of people are flying and everyone checks in one or two big bags. Too much weight could mean that the plane burns too much fuel or is unable to take off safely. Even then. in recent cases the leading SITA published a report that in 2010. Out of the declared overall profit of some $16 billion in 2010. Misread Tags . Weight and Balance Issues .
How Baggage Handling Works :
. comfort or Convenience in connection with his trip. effects and other personal property of a passenger. as are necessary or appropriate for wear.11 | P a g e
DEFINITION OF BAGGAGE
'Baggage' means such articles. use.
It also can make the difference in an airport's ability to attract or keep a major airline hub ("an airport that serves as a central connecting point through which many flights of a particular airline are routed. you'll have frustrated travelers waiting
A baggage-handling system has three main jobs:
o o o
Move bags from the check-in area to the departure gate Move bags from one gate to another during transfers Move bags from the arrival gate to the baggage-claim area
The measure of a successful baggage-handling system is simple: Can the bags move from point to point as fast as the travelers can? If the bags move slower.12 | P a g e
The baggage handling system system at an airport plays a crucial role in keeping travelers happy.
Each airport has its own requirements.
The DCVs never stop. just as there are no stop lights on a highway. Baggage starts and ends its journey on conveyors (just as you start your drive to work on local roads). moving to the DCV track to make longer journeys. such as from terminal to terminal or gate to gate. In some airports. you might have bags making connecting flights that passengers miss. baggage can be routed around the blockage. of sorts). Baggage-handling and road systems share these properties:
If a conveyor or DCV track is blocked (a traffic jam. passengers might have to take a train.
A baggage-handling system is kind of like a road system in a city: The conveyors are like the local roads.13 | P a g e
for bags. or bags failing to make connecting flights on time. For instance.
. it might only be a short walk to the passenger terminal. If the bags move too fast. the time allotted for a bag to make it from the check-in area to the gate is determined by how fast a passenger can make the same trip. the DCV tracks are like the highway and your bag is like the car. while in others.
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The DCV highway goes through a tunnel from the check-in area to the passenger terminals. every traveler's itinerary and the schedules of all the planes. the baggage-handling system tracks its movement.
The process begins when a customer check in and hand the bag to the agent. At any time. as well as a bar code that contains a ten-digit number. Once the passenger bag has been scanned. Computers control the conveyor junctions and switches in the DCV tracks to make sure each bag ends up exactly where it needs to go. The tag has all flight information on it.
Unlike a road system. including destination and any stopover cities.
After check in.
The conveyors in the main terminal of the GMR airport connecting in huge network. a machine called a pusher either lets it pass or pushes it onto another conveyor. There are hundreds of different conveyors with junctions connecting all of them. When pax bag comes to a junction. the agent pulls up customer itinerary on the computer and prints out one or more tags to attach to each of customer pieces of luggage. a baggage-handling system makes all of the decisions about where a bag is going. Hundreds of computers keep track of the location of every bag. however. it knows exactly where pax bag is on the conveyor system. The conveyor system has to sort all of the bags from all of the different airlines.
pax bag can be sent to nearly any destination automatically.15 | P a g e
A BAE pusher slides bags onto another branch of the conveyor system.
Through this network of conveyors and junctions.
. The last step in the main-terminal conveyor system is a conveyor that loads your bag into a passing DCV. This step is the equivalent of a highway on-ramp.
suitably protected from the weather. locks & corners of luggage.GSO and Supervisors plays very important role in monitoring the baggage loading .
. equipment and vehicles are adequately Maintained to prevent damage to baggage.g.
For Soft top Luggage:
Check Zippers & External pockets with extra care because most of people are unaware and take it lightly. e.16 | P a g e
PREVENTION OF DAMAGE In AISATS it is ensured that damaged of the baggage while loading and unloading is minimized to zero . Handled in such a way as to prevent damage.The duty manager has to give the briefing to the GSO regarding proper care and handling of the baggage and it is the responsibilities of the GSO to ensure that
a. Baggage handling systems. any damages shall be intimidated to the pax at the counters only.
GSO must check the physical condition of baggage at the time of acceptance of the baggage at
the counters. b. For Hard top Luggage
The GSO needs to Check for damage on handles. not thrown or dragged. The baggage is: • • • loaded on trolleys in such a way as to avoid it falling or being crushed.
If the baggage is not locked. If the seals have not been provided by any of the customer Airlines.17 | P a g e
Such examination should be carried out discretely and in such a manner so as the passenger is unable to make out. GSO has to seal it with the Security Seal which is provided by the Customer Airlines. as per their Company Policy.
. accept the baggage.
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At the counters the passenger comes in with the check in luggage. passengers are permitted to check two bags with a per-bag weight of up to 50 pounds (23 kilograms) for Economy Class and up to 70 pounds (32 kilograms) for Business or First Class. Under the Weight Concept. Certain airlines operating under the Piece Concept may add additional checked baggage allowance for their Elite Level fliers The bags are accepted at check-in counters They must be weighed & recorded (ticket & manifest) Baggage claim tags are issued. Economy Class is permitted to check in up to 44 pounds (20 kilograms). passenger baggage is controlled by the so-called Weight Concept. golden card and different schemes for the different class of passengers. Under the Piece Concept.Weight concept / piece concept
On flights not serving the United States or Canada (or other locations specified by the airline where the Piece Concept does not apply).The GSO sitting at the counters must ensure following :
Free baggage allowance given (shown on ticket) . passenger baggage is controlled by the so-called Piece Concept. each passenger is permitted to check a total bag weight in however many bags they have.
. Typically. Business Class is permitted to check in 66 pounds (30 kilograms). Free excess baggage allowances and their limits like premium class 30% mileage point and for golden card member the staff must be ware that 15 kg excess baggage allowance should be given . the staff should be aware of the rules and schemes like maharaja. and First Class is permitted 88 pounds (40 kilograms)
On flights over Atlantic ocean (and on selected flights which vary by airline).
it knows where pax bag is at all times. including underneath.19 | P a g e
The staff are properly trained and given proper product knowledge to ensure the smooth and easy movement of passenger across the counters. pax bag's first stop (after check-in) is at an automated bar-code scanner. This device is able to scan the bar codes on about 90 percent of the bags that pass by.
PASSENGER BAGGAGE TICKET NO
This number is unique to pax luggage. The supervisors are present at the counters to monitor every thing is going smoothly. The rest of the bags are routed to another conveyor to be manually scanned. Once the baggage-handling system has read the 10-digit bar-code number. All of the computers in the baggage-handling system can use this number to look up your itinerary. This station is actually an array of bar-code scanners arranged 360 degrees around the conveyor.
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CHECK IN SEQUENCE
The customers are very important to the airlines.
• • • • • • • • •
Greetings Confirm Flight & Destination with Passenger Travel Document Check Acceptance of Baggage Check-in Baggage Tag & Boarding Pass Print Confirm Baggage Details & Destination Advise Boarding Information Closing Pleasantries. The GSO at the counters must ensure the following as the passengers approaches him.
. they are the revenue source.The staff are trained to make feel customers that they are important to us and our priorities are to make them satisfied. so the staff at the check in counters should ensure that a relationship is build between the customer and the airlines .
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Check in counters
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SMALL CHECKED IN BAGGAGE KEPT IN TUBS
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SELF CHECK IN KIOSK
Gate retrievals may be done for the following reason
Due insufficient space in cabins / overhead bins. To ensure quick turnaround. • For the safety & comfort of the customers & crew Exits less likely to be blocked. Sufficient baggage space in the overhead compartments or under the seats Clutter-free cabin for easier movement by customers & crew Faster boarding for on-time departure & smoother disembarkation on arrival. allowing swift & safe evacuation in an emergency Safely stowed in the overhead compartments.24 | P a g e
Bags carried into aircraft cabin are also known as cabin bag(s) Customers do not have baggage claim tags First & Business Class customers may be allowed 2 cabin baggages
Cabin baggage rule is a must as it is a important aspect for the safety of the flight and the passengers. Prevent safety hazard due un accounted excess weight.
& OCC over walkie / phone Send item through aerobridge to bay for loading. Note details in Gate Retrievals form and notify concerned Airline Supervisor Advise Load Control Office / Loading Supervisor / BMA Supervisor.
Duty free items shall be sold under proper cash receipt incorporating the name of the passenger and his Flight No / Passport no. use a manual LR tag.Inadmissible at cabin (Due size / weight etc)
The staff has to Obtain weight of item if unusual at SHA Print a system generated LR tag (If facility of system generated LR tag is not available.
Obtain Signature of Passenger Register weight & Update remarks on System Handover claim stub to passenger and advise him the final destination. The guest service officer (gso) has to ensure the following functions are performed : Identify bulky duty free item Advise passenger that item .25 | P a g e
Handling of bulky duty free item . Obtain signature & handover Gate Retrievals Form to Load Controller
. The items will be handed over to the passenger at the Duty Free Shop.
The procedure for such retrievals is enumerated below and staff has to ensure these are followed.26 | P a g e
Handling of Gate Retrievals (At Aerobridge)
Over size / over weight cabin baggage may be retrieved by airlines which are not admissible in cabin. update the details of L/R on the system i. please ask
the passenger to remove it. Gate Retrievals for TCI passengers will be up to final destination of the passenger Please check with the passenger if he has any valuable item in the bag. Obtain signature & handover Gate Retrievals Form to Load Controller. Name of Passenger Tag number Destination.
Immediately after departure .Inadmissible at cabin (due size / weight etc) Obtain weight of item otherwise use standard weight of the concerned Airline Affix “Limited Release Tag” & Obtain Signature from passenger Handover claim stub to passenger.
. Note details in Gate Retrievals form and notify concerned Airline Supervisor Advise Load Control Office / Loading Supervisor / BMA Supervisor & OCC over Walkie –Talkie / phone Position a trolley in advance near the aerobridge and load such baggage into the trolley.e. If so. Advise passenger that item .
Identify the cabin baggage which needs to be recovered..
Identify the cabin baggage which needs to be recovered.
.Inadmissible at cabin Obtain weight of item otherwise use standard weight of the concerned Affix “Limited Release Tag” & Obtain Signature from passenger Handover claim stub to passenger.
Position a trolley in advance at the gate and load such baggage into it.27 | P a g e
Handling of Gate Retrievals (At Open Bay):
Over size / over weight cabin baggage may be retrieved by airlines which are not admissible in cabin. Ramp & BMA Supervisor and OCC Obtain signature & handover Gate Retrievals Form to Load Controller. The procedure for such retrievals is enumerated below. Advise passenger that item . Note details in Gate Retrievals form and notify concerned Airline Advise Load Control Office / Loading Supervisor / BMA Supervisor. Co-ordinate with ramp office for tractor to dispatch trolley to aircraft
Under advise to Load Controller.
(Due size / weight etc) Airline.
Supervisor & OCC over Walkie –Talkie / phone.
.mandatory element on PIR Insurance. Trimming (weight/balance) .USD20.00 for every kg Pieces/Weight .loss / damage. Baggage Services Legal liability .28 | P a g e
• • • • • Mishandled baggage .
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Checked Baggage Tag
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To be used on checked baggage such as boxes/cartons. This is to prevent these items from being delivered to the cargo complex
F rbgaeht o agg t a wig mehn 0 e h o ta 3 r ks g
For baggage that weight more than 32kgs
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These tags are used for the baggage that needs special care.
If all ok then the staff need to: Remove all old tags/Labels
Check the final destination as per itinerary and if there no restriction for through check-in then
accepts the baggage & tag accordingly.
Use special handling labels accordingly like F/ J class. any prohibitive Article and / or the Arms and Ammunition etc In case answer to any of this question is yes. take necessary action in accordance with the conditions governing the acceptance of such Baggage keeping the customer airline informed. Heavy tags.32 | P a g e
The staff at the check in counter should ask the passenger’s security related questions that should cover the following points. fragile stickers etc as per
customer airline requirement. Draw the attention of the passenger to the claim portion and the destination Printed on it and advise him/her of the final destination of the baggage.
Direct passengers' attention to the Notice on the DGR displayed at the Counters Check with passenger if the baggage contains any of the DGR.
In case the baggage weights exceed the Free Baggage Allowance compute the excess Weight and advise the passenger to pay the Excess Baggage Charges. i.e..
The staff need to check weight and dimensions as permissible and If there is excess weight or the number of pieces follow the above directions.33 | P a g e
The staffs have to weight the baggage and record the baggage details in DCS.
advice passenger for the payment of Excess Baggage Charges.
In case of baggage accepted under piece concept.
strap broken. Limited Release Tag must be used under these conditions. Perishable etc may be tagged with limited release and thereby signed by the passenger.
. (The staff at boarding gate should always keep in mind that without signature of passenger the Limited release tag. scratches etc) or not permitted as Cabin Baggage. the conditions are invalid and void thereby a passenger can put a claim with the carrier.34 | P a g e
LIMITED RELEASE TAG
Limited Release as by the name itself specify. Fragile items. dents. Damaged (like handle broken. In other words the carriers restrict itself from claim arising of baggage unsuitably packed. torn. Signature of Passenger on Limited Release declaration. Carriers may refuse to accept liability of the damage / Pilferage of the baggage moving under LRT. the carriers liability on carriage of such baggage tagged by a limited release tag is “Limited”.) The staff should not forget to mark L/R on passenger claim stubs.
( Some carriers do allow two pieces to First/ Business class passenger while few others allow a Laptop in addition to one piece ) Its prudent to refer to the Customer Airlines policy. the sum of the three dimensions (length plus width plus height ) should not exceed 45 inches or 115 cms.35 | P a g e
As per IATA recommended practice. Most of the airlines have their own policy for acceptance of Cabin baggage. The cabin baggage is carried.
. the term carryon baggage means unchecked baggage. subject to the condition that: the passenger retains charge of the article. hand baggage or cabin baggage. In case of no policy from the Airlines. it is stowed so as not to cause an obstruction or impede passenger Flow in the event of an emergency. provisions of IATA Resolutions 749 will be applicable i. it is restricted to a size which can be stowed either under the seat.e. in The overhead locker or any authorized stowage area.
Handle with Care etc). type (i.36 | P a g e
Out of Gauge Baggage Movement
Baggage for OOG must be identified as to why it cannot pass through the general procedures by GSO/GSS. Once this is ascertained then the baggage shall move through the following procedures laid out by GMR OOG Slips has to be made for such baggage. with tag details etc
. delicate) or special handling instructions attached to the baggage (Fragile. (The slip has 3 perforated portions) Baggage should be loaded on a push trolley and taken through S4 elevator to BMA (Baggage Make Up Area) On receipt GMR security official shall make entries into the security log book Then the baggage shall be X-RAY checked and released to BMA for loading. It could be because of its size (big or small).e soft.
One set per passenger.
. Surfboards and snowboards.
Weight of Golf clubs 15kgs 16kgs 17kgs 18kgs
Charge in Kg
06 07 08 09
The rates offered are as follows The charge is 3kgs regardless of the weight. Water Skis.37 | P a g e
SPECIAL RATED ITEMS (Golf kits)
Discounted excess baggage rates are offered on Golf clubs. One set of skis per Passenger or One surf / snowboard. If the Passenger has more than one set of golf clubs. then always offer the special rate on the heaviest set to give maximum benefit to the passenger. then the at the normal applicable rate . Snow skis. If the Passenger has more than one set of skis/ surf board/snowboard then always offer the special rate on the heaviest set to give Maximum benefit to the passenger. The rates Offered are as follows Golf Clubs Up to 15Kgs the charge is for 6 kg.
Type of baggage (in case of soft top same needs to be placed on trays/tubs provided by GMR)
Handling (OOG) OUT OF GAUGE Baggage. Handle with Care etc). The baggage should be offloaded from the ULD’s and put on the belt
Care should be taken to check the following
Special Instructions Tag on the baggage.e soft. (Arrivals)
Baggage for OOG must be identified as to why it cannot pass through the general procedures by GSO/GSS. type (i.e Fragile etc (to be handled carefully through OOG procedure) . It could be because of its size (big or small). delicate) or special handling instructions attached to the baggage (Fragile. i. Once this is ascertained then the baggage shall move through the following procedures laid out by GMR
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Handling of Baggage at Break up Area
On receipt of the checked in baggage at the Baggage break up area the following step as followed.
2. As per the customer airlines requirement 1.39 | P a g e
Baggage should be loaded on a push trolley and taken to the elevator S2 designated .
Handling of Baggage at Arrival Hall
All baggage must be offloaded from the arrival belt after the baggage has completed one round and kept aside on air marked area.
If the passenger has any query or compliant they must be directed to at the Lost and Found counter who shall address the query / Complaint promptly. The GSO’s shall match the number of the main tag affixed on the Baggage to the number of the claim portion for all passengers leaving the arrival hall.
The GSO and GSA shall move up through S2 elevator to arrival hall and handover the Baggage to counter part at the specified area for OOG at the arrival hall The passenger collects the baggage and goes through Customs check.
For OOG handling located at the BBA (Baggage Break Up Area).
After expiry of 48 hrs. Customs must be updated with all records of the Unclaimed / Rush baggage and permission
All details must be recorded on this card
The bags can be kept in AISATS bond for 48 hrs
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HANDLING OF UNCLAIMED BAGGAGE
All unclaimed baggage must be kept in a secure area and the following steps should be followed. All baggage must be weighed.
All baggage must be tagged with AOC (Authority Of Customs) card
After the requisite information given to customs the bags must be shifted the Customs bond with an entry into the register available with Customs. In case the customs bond is full then upon customs instructions the baggage may be kept in AISATS bond with an entry into the register available with AISATS. (Please note the X-ray in the bag or not. All pre-cleared bags for delivery must be kept separately to be handed over to delivery agent.
On Hand Reports must be raised with maximum details available for Airlines availing World Tracer.)
. Care needs to be taken to ensure OHD bag.
6. Lost & Found department.
Upon approval the subject baggage must be X-Ray scanned by Customs and released under escort to Departure Hall with an entry into the DPDR register available with custom.41 | P a g e
may be sought for clearance of baggage (for Rush baggage only) upon proper documentation. Obtain request letter from airlines for Customs (Converting MHDR to DPDR)
HANDLING OF DEPARTURE
1. THIS IS scanning here is done as a preventive measure to check if any contraband / restricted items are present NOT A SECURITY CLEARANCE CHECK.
. However in both cases the baggage has to clear security checks to be uplifted.
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The baggage is now tagged with a Rush Tag and the details are passed on to BMA.
The baggage is handed over with all customs approval to the GSS who acknowledges receipt and accepts the baggage after checking its condition then Customer airlines is informed.
5. In case if baggage fails to clear security check the concerned airline take a decision whether to accept or return the baggage. The baggage is put on the belt or moved into BMA through OOG procedure.
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BOARDING GATE FOR EMIRATES
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FID DISPLAY FOR EK FLIGHT
8. Business class. items which are inside the baggage. 2. the baggage staff should raise a report called ‘PIR’ (Property Irregularity Report). origin station) on the given belt number by AOCC through FIDS ( Flight Information Display System). First class.45 | P a g e
1. 3. 6. Incase of any damage to the bag. flight number. contact number. The baggage staff at arrival should feed the inbound flight information ( like airline code. baggage staff should raise DPR (Damage Pilferage Report) and take the details of damage or any lost items from the baggage. The arrival baggage should be placed on the in feed belt as per priority (i. Odd size baggages should be taken by OOG (out of gauge) elevator to baggage claim area.
. baggage description. When the passenger does not receive his baggage at the destination. Economy class). address and instructions of baggage delivery if any. 5. Once the flight arrives and it is parked on the bay. weight of the bag as written on the ticket coupon (mandatory). the incoming baggage’s are offloaded from the aircraft by the loaders and are sent to the baggage claim area assigned by AOCC (GMR). Fragile bags should be placed with care in the OOG elevator. In this report he needs to take the information about passenger’s origin point. 4. 7.e.
As soon as he gets transfer bags at baggage claim area. Baggage staff should make a note of the number of bags handed over to the transfer baggage staff.
. 3. he should instruct the loader to collect the transfer bags and handover them to the transfer baggage staff. The baggage staff at arrival should take the transfer baggage information from the concerned airline staff.46 | P a g e
Since the bags are already sorted when they come off the plane. it is easy to keep the transferring bags separate from the terminating bags.47 | P a g e
Bags coming off a plane that are staying in Denver are loaded into carts and pulled by tug to the baggage-claim area.
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BAGGAE INQUIRY COUNTER
60 million of which will be travelling domestically.hence ground handling agencies will be playing a vital role in coming future.
. with US$ 30 billion earmarked specifically for airport infrastructure.
• • •
By 2020. Investment in airport infrastructure is over US$ 5 billion in 2008 and will increase to US$ 9 billion by 2013.in coming days airports will be handling the double the passengers .49 | P a g e
With a growth rate of 18 per cent per annum. Investment of US$ 110 billion is planned up to 2020. Work on 12 new Greenfield airports is likely to start soon as approvals have been granted to airports in different parts of the country. safe and efficient ground handling services at international level of airports. of which close to US$ 6.
The airlines expect the ground handling agency to offer cost effective.8 billion is expected to come through public private partnerships (PPP). including West Bengal and Punjab. Indian airports will have the increased capacity to handle 280 million passengers. the Indian aviation industry is one of the fastest growing aviation industries in the world.the government has plans to renovate the airports .
Baggage handling will be opening new job prospect in coming future . high quality.
As far as the airline concern the selection of the good ground handling agent is a must as it forms the one of the key service to be rendered at the airport in terms of the overall quality and safety of the passengers.50 | P a g e
AI SATS as a ground handler full fill the needs of its customer airlines by offering its efficient services and reduces the turn around time with increased utilization time for each aircraft.the staff are trained to ensure the proper baggage handling and delivering the baggage at the stipulated time. Baggage handling is a complicated issue and ground handler as a whole has to monitor it very carefully even a slight error can delay a flight and can cost to the carrier a loss. In AISATS it is ensured that damage and mishandled of baggage is minimizes to zero .
. The ground handler has to monitor the check in to the departure of the flight and baggage plays a important role in this aspect because if the baggage reach the desired destination.and AISATS meets the global standards as it have the right combination of expertise and experience to deliver it exceptional services to its customers. In GMR airport there is a two ground handler agency to ensure competition that will work as a driver for maintaining global standards in GMR airport .
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