CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. Which of the following can be disabled in the BIOS to prevent this message from appearing? . Trusted Platform Module (TPM) B. SDD B.www." . Flash C.com Ac tua lTe A.actualtests. D. WiFi Protected Access (WPA) D. C. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Which of the following is needed to solve this issue? A.co m 7 . The PC needs a 24-to-20 pin ATX adapter. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. Intrusion detection C. The PC needs an AT-to-ATX adapter. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. The PC needs a 26-to-20 pin ATX adapter. The PC needs a NLX to ATX adapter. B. Tape D.

Device Manager> expand 'Sound. how would the technician update the driver? A. Hardware Compatibility List "Pass Any Exam.co m Which of the following connectors are used for musical equipment? 8 . DVI B.com Ac tua lTe sts A. Satellite D. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. DSL B. 6-pin mini-DIN D. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound.actualtests. MIDI C. System Information B. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A. Cable C. video and game controllers'>double click on the name of the sound card> Troubleshoot' B. HDMI ." .CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C.www. After extracting the driver. Any Time.

CompTIA 220-701: Practice Exam C. the beep codes may vary. Any Time.255 B. B.0-255.255.1. A wax-based substance is melted and applied directly to the media.0.co m Answer: A . "Pass Any Exam. C.actualtests.0. 192.255. and 2 short beeps. Sound card B.com 9 Ac tua lTe A. 128.0. Power supply C.255 C. D. Which of the following components has MOST likely failed? A. Dr. NIC D. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur." . sts In the laser printing process.255.0. Watson D. Toner is sprayed to the media.1. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A.0.0-191.1-126.0. Toner is applied to a photoconductor and transferred to the media.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long. Heat is applied to heat-sensitive media to create an image. 1.255 D.255. 224. However.255.255. which of the following is true? .255.255.0-223.www. because of the wide variety of models shipping with this BIOS.

RJ-11 D. ST C. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue. WPA encryption B." . NAT translation D.www.com 10 Ac A technician is installing Windows Vista onto a new computer locally. Blu-Ray D.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. Any Time. in which the keys are not typing anything within document editing software.actualtests. MAC filtering C. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. RJ-45 B.co Which of the following connector types is used on CAT5e cable? m . BNC . Floppy B. DVD C. Which of the following describes the method the technician would MOST likely use? tua lTe sts A. The technician comes to the conclusion that liquid was "Pass Any Exam. After questioning the user. the technician discovers that the user was eating lunch while typing the document.

Ask the user open-ended questions.CompTIA 220-701: Practice Exam spilled onto the keyboard. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. 6 D. because most of the electronic components (CPU. D. but nothing is being printed on the paper.www. 15 E. Check the toner levels in the printer.co m . Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). B. The printer successfully feeds paper through the unit while running the manufacturer's print test. Which of the following should the technician do FIRST? A.actualtests. PCI .com 11 Ac tua lTe sts .3 V rails. chipset. 5 C.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. which of the following would be the NEXT step to follow? A. QUESTION NO: 33 "Pass Any Exam. D. According to the troubleshooting theory. 24 Answer: A. 3. C.3 V for power supply.3 B. Check the ink cartridges for proper ink levels. B. Replace the fuser in this printer. C." . Update the firmware in the printer. RAM. Verify the system functionality. AGP and ISA cards) used 5 V or 3. A. Make closing notes of the repair. Any Time. Replace the keyboard with a new keyboard.

Roll back the video driver C. Which of the following should the technician perform FIRST? A. KVM D. 80 "Pass Any Exam. 23 C. 25 D. Smart card reader C. Run a System Defragmentation D. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer. Any Time.com Ac A. when the video game starts the computer crashes.co m 12 .actualtests. Insulate a component from the friction of theheatsink B. Reduce heat on a component through evaporation C." . Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts .www.CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A. Provide for heat transfer from a component to theheatsink D. Barcode reader B. 21 B. Update the video driver B.

Power on password B. Without it the computer will not "Pass Any Exam. Upon making the connection.www. B. Leave the document open and do not mention it to the user and proceed with the work. the technician discovers the customer has a confidential document open. Recommended for analog phone lines B. Which of the following steps would be BEST to take? A.actualtests." . Copy the document to a network drive as a backup so that work can proceed. When the system is first turned on it will prompt for the Power On password. Recommended for ceiling use only D. D. Close the document without commenting to the user and proceed with the work. Complex logon passwords D. C. Ask the user to close the document so that the work can proceed. Flexible PVC outer jacket C. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A.co m .com 13 Ac QUESTION NO: 39 tua lTe sts . Intrusion detection C. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Any Time.

The computer's BIOShas the flash drive above the hard disk in the boot order priority list. D. The card needs to have the compatibility jumpers set before it can be installed into the system. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. USB printer. The card is a PCI Express card and the laptop supports PCMCIA. and USB webcam installed and connected. the card refuses to fit into the expansion slot. Answer: B "Pass Any Exam. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found. C.www. B. Any Time. Which of the following is MOST likely preventing the machine from booting normally? A. However. D. The expansion slot needs to be enabled in the BIOS first.com Ac QUESTION NO: 42 tua Answer: D lTe A.CompTIA 220-701: Practice Exam continue to boot. sts . QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. RJ-11 C. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. Which of the following is MOST likely the reason? m 14 .actualtests. BNC D. B. The card is a PCMCIA card and the laptop supports PCI Express cards. RJ-45 B." . The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup.' It has a USB flash drive.co A technician is trying to install a previous-generation expansion card into their new laptop. C.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Answer: A

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Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Which of the following devices are the additional four pins used? "Pass Any Exam. Politely inform the user that all questions will be answered later. Take a long break to step away to relax and refocus. Request the manager to assist in the situation.D QUESTION NO: 64 While a technician is working on an employee's computer. After checking to make sure the network printer is available. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . Start>Settings>Control Panel>Accessibility Options D. C.actualtests. which of the following are best practices? (Select TWO). Start>Settings>Network Connections B.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS. another user begins asking irrelevant questions. Delete personal data Answer: B. Update the BIOS C. A. Leave the station and call another technician to complete the repair. A." . It is inhibiting progress because the technician cannot concentrate and becomes irritated. Any Time.co m . D.www. the technician checks the port the printer is assigned to and finds it is set to LPT1:. Start>Settings>Control Panel>Administrative Tools C.com 21 Ac A technician receives a computer that is having trouble printing to a network printer. B. Delete existing programs D. Which of the following is the BEST course of action? A. Upgrade the processor B. Upgrade the firmware E.

The user was able to print previously. The processor C. Cultural sensitivity C. Widgets D.co m 22 . Personal calls B. Any Time. Extra RAM D. Incompatible print driver D.actualtests.CompTIA 220-701: Practice Exam A. Timeliness D. Printer hardware problem C. Print spooler is not running tua lTe On a Windows computer.com Ac A.www. Extra drives B. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A. Positive attitude Answer: A "Pass Any Exam. Applets B. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Incompatible cabling B. a user is unable to print documents to locally attached printers or network printers. Features C." .

Any Time. printer. 802. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A.11a B. and network when using a laptop? "Pass Any Exam. Use a dry paper towel and an anti-static strap C. 802." . mouse. 802. Anti-virus software D. Anti-adware software C. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2. monitor. 802.co m 23 .11b C.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A.actualtests.4GHz band with a maximum data rate of 11Mbps? A. Use a slightly damp cloth and a vacuum D. Use a lint free cloth and glass cleaner B.www.11g D. Anti-spyware software B.com Ac tua lTe sts .

lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts . C. Allow the restoration of a previously made image of a desktop through the command prompt. C.CompTIA 220-701: Practice Exam A. D. Delete a virus that has infected the hard drive through the command prompt. B.0. 255.255.255. Provide a way to recover corrupted print jobs through the command prompt. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation. After they finish explaining. Provide proper documentation on the services provided. Restate the issue or question to verify understanding. D.www.0.0 B.co m 24 . Any Time.0 Answer: D "Pass Any Exam. a technician's NEXT course of action should be to: A.255. Docking station D. Listen and do not interrupt the customer.0. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. Bluetooth B.255 C. Provide a way to access the hard drive in an emergency through the command prompt. B." . 192.0.com Ac tua A. 224. Offer different repair options for the user's convenience.actualtests. Network hub C.255 D. 127.255.

Stylus "Pass Any Exam. Dual core processing . The processors provide a 64-bit register. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A.actualtests. D. SD card B. The processors are made with a 64nm manufacturing process.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. Quad core processing D. AMD Athlon 64 and 64 FX? A. The processors have an additional 64 instruction sets.www. B. Hyper-threading B." . The processors contain 64K new transistors.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . Blu-Ray D.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. C. Any Time. Zip drive C. SpeedStep technology C.

PCI B. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface.www. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. Smart card C." . FAT C. QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. FAT32 B.co m Which of the following file systems MUST be used when implementing EFS? 26 . CDFS . PCIe C. Biometrics D. Any Time.com Ac tua lTe sts A. "Pass Any Exam.actualtests. NTFS D. ISA D.CompTIA 220-701: Practice Exam B. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. Which of the following is the MOST likely reason? A. The hard drive needs ATA drivers loaded via the F6 option during install.

" . QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A.www.co m . KVM C. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. otherwise it may try to boot from floppy ). Before the drive is replaced. Just at this point press F6 and show the drivers on the floppy. The hard drive did not have the jumpers configured correctly and needs to be checked. it will ask you if you want to install drivers. The hard drive needs SATA drivers loaded via the F6 option during install. PCI Express card B.CompTIA 220-701: Practice Exam B. D. Of which of the following is this an example of? tua lTe sts . A token device C. Docking station Answer: D QUESTION NO: 85 A. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. C. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. A biometric device D. A smart card reader B. which of the following troubleshooting steps should be done? "Pass Any Exam.com 27 Ac A technician has a security device which displays a number that changes overtime. The hard drive is incompatible with Windows XP and needs replacement. Any Time. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. PCMCIA card D.actualtests.

MMC C. Identify the problem C." . msinfo32. Any Time.11g has the potential to support up to: "Pass Any Exam. but the information is limited. The first is to use the MS Configuration Utility by typing msconfig. The Services window will open.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware. Establish a theory of probable cause B.www. services. this is fine. MSCONFIG Answer: B QUESTION NO: 89 802. software and network components? A.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. gpedit. services. followed by clicking the Services tab.co m .actualtests. Device Manager B. If you want a quick visual of which items are running or stopped.exe C.exe D.msc from the Run option on the Start Menu. Perform a backup D. sts .CompTIA 220-701: Practice Exam A.exe in the Run box accessed via the Start Menu.mmc B. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A. The preferred way to make changes to services is to launch services. MSINF032 D.

A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . 11Mbps. known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error." . Windows Vista Home "Pass Any Exam. Any Time.CompTIA 220-701: Practice Exam A. Driver updates for new installations B. that causes the system to "crash. Windows Vista Ultimate B. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. B. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). Smart cards C. Diagnostic purposes of a critical system error D. 54Mbps. C. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. D. Firewall B. 50Mbps." The term is named after the color of the screen generated by the error.www. 100Mbps. of a non-recoverable nature.co m 29 .com Ac tua A. Passwords D.actualtests. Save information for critical files before system shut down C.

Which of the following BEST solves this issue? A. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO). Plug the laptop into a UPS Answer: C "Pass Any Exam. Remove all unneeded peripherals B. A. C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86).D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. Swap the A/C adapter D. LCD C. Windows XP Home D. QUESTION NO: 95 A laptop's battery will not charge. a technician should look in which of the following default locations? A." . C:\Users\ D. Toggle theFn keys C.com 30 Ac tua lTe sts . C:\ProgramFiles C. Magnet D.actualtests.www. CRT Answer: A.co m . Any Time. C:\Windows\System32 B. Microwave E.CompTIA 220-701: Practice Exam C. Cordless phone B.

co m 31 . sts ." . BIOS B. A private tunnel through the Internet to securely communicate with a remote network.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. Control Panel C. Which of the following memory types would be the correct type? A.com Ac QUESTION NO: 98 tua Answer: B lTe A. D. Internet Explorer Properties D. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. C.actualtests. B. DDR RAM C. A security encryption feature that encrypts wireless traffic with an access point for communication.www. A network which has no connection to the Internet and is private by design. RIMM B. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. Where can the technician configure this setting? A. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam. SDRAM D. Any Time.

B.com Ac tua lTe QUESTION NO: 101 sts Answer: B . A. Any Time. CD. Which of the following types of portable media offers the LARGEST storage capacity? A. IP_ip_address E.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). \\computername\sharename C. DVD.co m 32 ." . AGP D. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A. IEEE 1394 "Pass Any Exam. D. USB 001 B.R D. Check for the latest motherboard firm ware updates. C.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO). CD. EISA E. PCIe B. Test the software and hardware drivers before the operating system loads. Load the operating system into memory during power on.DL B. Test the essential components of the system during power on. A.actualtests.www. SNMP D. DVD. ISA C.RW C.

SMTP B. This address can be verified from printer's configuration. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol.actualtests. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. QUESTION NO: 105 "Pass Any Exam. The cooling of some components can be reduced or totally eliminated and can cause damage. then the cooling of the PC changes dramatically. HTTPS D.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer.www. Helpprevent moisture buildup in the case. B. HTTP C. Any Time. Answer: B QUESTION NO: 104 A. Helpensure proper air flow through the case. D.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer.CompTIA 220-701: Practice Exam Answer: B. However.co m 33 . if your PC's enclosures are open." . Helplimit radio frequency interference (RFI) inside the case. sts . a technician notices that several unused expansion card slots have open ports. C. Help limit electrostatic discharge (ESD) inside the case.

D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. QoS for printing is not functioning over the LAN. A. Any Time. BNC C. D. Which of the following is the MOST likely cause of the issue? (Select TWO). Sometimes.com Ac tua lTe sts . To find this problem you can ping the printer from your computer. C. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue.www. Properties of the printer from the Printers Control Panel C. The printer would not start printing again till that print job is removed from the queue. T-Connector B. B. Sometime if the IP address of the printer is changed you cannot print. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing.co m 34 . The printers IP address has changed. RJ-45 "Pass Any Exam. New drivers have been released and need to be installed. Print spooler view in the Printers Control Panel D. E.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A. A technician has verified the printer is online and prints a configuration page from the printer." . Answer: C.actualtests. A job in error status is at the top of the print queue. The printer needs to have a cartridge replaced. The print queue window from system tray B. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A.

8x E.D QUESTION NO: 109 A.co m .actualtests. A. 6x D. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. 1x and 8x bus speeds can be used. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. 3x C. C.com 35 Ac A user calls and says they cannot get to the Internet. Start>Run>typeipconfig>click OK and ask user to read the results. 1x B. B. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO).www." . sts . The Syntax IPCONFIG /all displays full configuration information. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). Any Time. You can type the Ipconfig command by "Pass Any Exam.CompTIA 220-701: Practice Exam D. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. D. 24x Answer: A. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector.

B.com Ac tua lTe sts QUESTION NO: 111 . Operating system CD B. chkntfs B. Recovery console C. Which of the following is needed to perform an ASR restore in Windows XP? A. Provides resolution of host names to IP addresses.co m 36 . QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). C." at the bottom of the screen.. A. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) . The recovery process will start. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A.actualtests. dxdiag "Pass Any Exam. Any Time. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . Provides security for a network through the use of ACLs." . Secures network traffic through shared key encryption. D.www. Dynamically assigns IP addresses for easy client configuration. Vendor recovery CD D. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. The DNS server strictly functions as an ip address lookup for a given domain name. you need Operating system CD and the recovery floppy disk that you have created.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command.. press F2.

C. IEEE 1394 port D.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. Serial port C. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. Any Time. Space set aside by Windows for use by the virtual memory swap file. This partition is not assigned a drive letter and is not accessible from Windows.CompTIA 220-701: Practice Exam C. Parallel port B. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam. Space reserved by the drive manufacturer for firmware.www.co m . D.actualtests. Answer: D A. B. ipconfig E. A recovery partition put there by the manufacturer. sts . ping Answer: C. A potentially dangerous virus has been downloaded onto the system. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique. Which of the following is the MOST likely explanation for this extra partition? A." . tracert D.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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co m Answer: D . C. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. Insufficient memory for the OS. which you already know. C. You should always use the test page feature from the printer properties. Having arrived onsite. sts . If that does not work then you may need to delete and reinstall the printer. the technician has a discussion with the customer and reviews some examples of their print jobs. Replace the fuser. D. Excessive internal display brightness is set. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. Clean the toner cartridge.actualtests. D. The airflow is blocked.CompTIA 220-701: Practice Exam Explanation: First check the boot order. Any Time. B. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. Control Panel> Accessibility Options> General "Pass Any Exam. to test printing. Which of the following is the correct path to change the language settings? A.www. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. Which of the following should the technician do NEXT? A. Change the paper.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. B. Print a test page." . not from an application. The processor is improperly seated due to bent pins.

com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. B. 802.11g standard if you want to use a standard that can support communication up to 54Mbps. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop. C. Reboot the computer. Perform a self-test page. Which of the following standards of wireless card did the technician install? A.11x C. sts . 802.www. 802. Print a test page.11b D. and Bluetooth supports communication up to 3Mbps.actualtests." . Control Panel> Regional and Language Options> Regional Options C. 802. Control Panel> Regional and Language Options> Regional Options> Customize D.11x refers to the family of 802. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. 802. Cycle theprinters power. Any Time.co m 45 .11g B.11 standards.11b supports communication only up to 11Mbps. Which of the following would be MOST likely to fix the problem? "Pass Any Exam. D. When connecting the laptop to a wireless network. the technician successfully tests for speeds of up to 54 Mbps. 802.CompTIA 220-701: Practice Exam B.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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Any Time. Defragment the hard drive weekly. C. C. Turn off the laptop. B. D. Which of the following describe the potential upgrade paths? (Select TWO). A.C QUESTION NO: 157 To lengthen the life of computer hardware.CompTIA 220-701: Practice Exam A. Answer: A. Stop the device. "Pass Any Exam. Upgrade to Windows 95 OSR2. and then remove from laptop. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. B.www. then to Windows 98SE then Windows XP Home. D. Perform a clean installation of Windows XP Home. Upgrade to Windows XP Home directly from Windows 95. B. Degauss the display and drives. Upgrade to Windows 98SE then to Windows XP Home. Remove the driver from Device Manager.actualtests. C. D.co m 52 . Upgrade to Windows NT4. True positive D. Clean out the dirt with a damp rag.com Ac tua lTe sts . False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. False negative B. Clean out the dust with compressed air.0 SP1 then Windows XP Home. E. and then turn off the device. it is BEST to perform which of the following actions on a routine basis? A. Remove hardware in Control Panel. True negative C." .

HKEY_CURRENT_CONFIG D. The modem is not functioning properly.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A. The modem is not recognized in Device Manager. The high encryption package is not installed. Which of the following would be the MOST likely cause of the problem? A. sts . The printer does not recognize the font type.co When trying to print. Printer firmware needs to be updated. D. a balloon in the system tray indicates a print job has failed to print. Answer: C QUESTION NO: 162 "Pass Any Exam.actualtests. updated drivers." . Any Time.www. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. The technician has the correct. The account does not have permission to install drivers. HKEY_USERS C. Which of the following is the MOST likely cause? m 53 .com Ac tua lTe A. The computer needs to upload the print job. C. D. B. but is unable to successfully install the drivers. The paper needs to be replenished. C. B. HKEY_ CURRENT_USER B.

CONVERT.www. which of the following should be removed to avoid damage during transit? A.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts .com Ac A.co m 54 . Lithium D.EXE D. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. PROGMAN.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A.actualtests. a technician finds a wire with insulation damage from rubbing up against a cooling fan. LCD C." . TASKMAN. DVD. Masking tape C. Any Time.EXE B. Electrical tape B. Duct tape D.ROM drive "Pass Any Exam. Which of the following should be used to repair the wire? A. PC card adapters B.EXE C. Electromagnetic Interference (EMI) B. SPUNINST. Mercury C. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop.

POST C. Electromagnetic interference B.CompTIA 220-701: Practice Exam D. BIOS D. B. Install ceiling fans in the room. Periodically clean the vents using a small vacuum cleaner. Which of the following should the technician take under consideration? A. Which of the following is the BEST preventive maintenance procedure that the technician should perform? . lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Directly spray the vents with compressed air. Radio frequency interference D. High voltage discharge C. LDAP B." . Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. D.actualtests. C.com Ac tua A. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. Use a moist rag to clean the vents monthly. Any Time.co m Answer: C 55 . Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A.www.

Cable D." . Which of the following should the technician keep in mind when setting up the lab? A. Location of the PCs with respect to each other D. B. Fiber B. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. and then confirm the findings with the customer. Any Time. Which of the following can the technician do to better understand the customers issue? 56 .CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration.co m A customer brings a PC for a technician to repair. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam.com Ac tua lTe A. Electrical safety with the extra network cables C.actualtests. C. Begin running diagnostic software and confirm findings with another technician. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. Cable management to avoid trip hazards B. Get the customer contact information. D. Ask open-ended questions to gather the symptoms.www. sts . DSL C. run diagnostic tests.

Fiber Answer: D QUESTION NO: 173 When setting up a WAP. Broadband C. B. which of the following is broadcasted by default and should be disabled? A. Satellite D. Changes DC power to AC power to charge the battery and enhances portability. C.CompTIA 220-701: Practice Exam A. To change the voltage coming from the wall C.www. DSL B. Filters incoming voltage spikes and surges. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. To allow alternating current to be used instead of direct current D. To allow the power supply to operate at different voltages B. WEP C. Answer: D "Pass Any Exam.co m 57 . Allows for a portable computer to be easily moved without being plugged into an outlet. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A.com Ac tua lTe sts QUESTION NO: 174 . SSID D. Converts AC power to DC power that a computer can use to operate and charge its battery. Any Time." .actualtests. D. WPA B.

Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. SODIMM B. SIMM D.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A." . RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A.actualtests. Laser D. DDR3 D. DDR2 . Laser "Pass Any Exam. SDRAM C. Impact B. Dot Matrix C.com 58 Ac tua lTe sts A.www. DDR B.co Which of the following has the speed of PC2700? m QUESTION NO: 177 . DIMM C. Thermal B. Any Time.

Color Laser D. Inkjet D. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A." . Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. PCMCIA D. Thermal B.co m Answer: A . tua lTe A.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location.CompTIA 220-701: Practice Exam C. HTTP B.actualtests. Inkjet C. FTP D.www. PCIe X16 Answer: C "Pass Any Exam. ISA B. Any Time. AGP 4X C. WAN sts Which of the following allows a secure connection between two points? . VPN C.

Make sure the laptop display is enabled. D. C. Replace the LCD inverter. Replace the video card inside the laptop. Remove the memory and destroy it. Run a large magnet over the top of the hard drive several times. Any Time. Make sure the OS has the latest video drivers installed.co m 60 .com Ac A technician is examining a laptop that is booting up but not showing the laptop display. B. B. D. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. SR1234ct B. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . ct23&P#h~ Answer: D A. C.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A." . CompTIA558475 C. Remove the hard drive and destroy it.actualtests. rw2%HN D.www. Reformat the hard drive to a clean state using the format command. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display.

com Ac tua lTe sts QUESTION NO: 188 . USB 1. IEEE 1394 B. PC2100 B. 100Mb/s B.1 C. 1000Mb/s C. USB 1. Any Time.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A.0 C. DDR333 C. 10000Mb/s D.co m 61 .www.1/2. DDR400 D.CompTIA 220-701: Practice Exam A.actualtests. SATA D. USB 2. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. S/PDIF B. IEEE 1394 D. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A." . 1Gb/s Answer: A "Pass Any Exam.

The maximum amount of memory a given system can potentially have. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. Flash memory used to hold temporary files before deletion. C. Data written to a disk located in a paging file that would not fit into the systems RAM." . Set the resolution to the highest the monitor can display. B. Program Files B. Degauss the monitor. Control Panel C. Calibrate the monitor. Provides use of more powerful video graphics accelerators.com 62 Ac tua lTe sts A.www. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Set the refresh rate to the lowest the monitor can display.actualtests. Provides addressing of memory beyond 4GB. B. D. Provides access to larger hard drive partitions. C. D.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . Start Menu D.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Provides use ofPCIe X16 expansion slots. C. B. "Pass Any Exam. Any Time. .

D. resume from a low power state when it receives a network packet telling it to do so. Hibernate. Document findings. Larger capacity than traditional magnetic drives C. D. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A. Verify full system functionality. Identify the problem. A portion of physical RAM that is mirrored to the hard drive for redundancy. Answer: D QUESTION NO: 197 "Pass Any Exam. Off). C." .co m Answer: D 63 . B. C. Lack of drive heads and platters D.CompTIA 220-701: Practice Exam D. Any Time. Establish a theory of probable cause. B.com Ac tua lTe A.actualtests. Higher data integrity sts Which of the following is a characteristic of solid state drives? . send packets to other network devices on the LAN instructing then to enter a low power state (e. send broadcast packets over the LAN to all computers simultaneously. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A. actions.www. Built-in encryption standards B.g. collect all packets that are sent to any device on the LAN. and outcomes.

Which of the following RAID levels should be implemented? A. Are you sure you ran a find on the system and the program is just not misfiled? D. C. Which of the following is the quickest way to accomplish this? A. Is the power cable on the monitor loose? D. Move the computer and attach to the printer.www. RAID 0 "Pass Any Exam. Which of the following questions should a technician ask to help determine what occurred? A.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. Share out the printer from the attached computer. Were there any new software updates done? Answer: B. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. Purchase an external Ethernet print card. it just keeps rebooting. Any Time. Was any hardware installed since it last worked? C. B. Was there a power outage since yesterday? B." .com Ac tua lTe sts . A. Which of the following questions might a technician ask to try and determine the cause? (Select TWO).co m 64 . D. Are you sure the power button is not stuck? B. Set up a local print queue. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Has the monitor been replaced recently? E.actualtests.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday.

com Ac tua lTe sts QUESTION NO: 202 . Elevate the call to a higher level of support. Allows the operating system to assigns dates so that user data files are backed up C. E.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. Answer: B. which of the following should the technician do FIRST? A. RAID 1 C. RAID 4 D. Allows the operating system to be backed up with immunity to virus activity B.actualtests. D. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer.CompTIA 220-701: Practice Exam B. C. A." . Answer: D A technician uses a call logging process in order to: (Select TWO). Identify the hardware make. Any Time. and serial number. C. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. track the process of the incident. B. Identify the user and associated problem. select the appropriate priority level for the issue.co m 65 . Allows the operating system to be rolled back to a previous point in time D. model. B.www. Assign an appropriate priority for the issue. compose a record which allows user authentication. D. identify common issues among multiple users. help maintain a balanced workload for the help desk technicians.

RW C.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). Blu-Ray D. Any Time." . Increase system security B. Increased network speed E. E. Increased performance D.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). Use the defragment utility. Empty the recycle bin and deleted email items. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Dual-sided DVD .CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result.com Ac tua lTe sts A. A. DVD. Longer chip life Answer: C.www. Userestore point to roll back the computer to a previous date. Answer: A. C. B. DVD. Use the drive compression utility. Use thecheckdisk utility. Utilize less memory C. D.actualtests. A. The hard drive light is constantly on.co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 .RW+ B. "Pass Any Exam.

" . USB B. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). The technician will get back to them as soon as possible. The user states that they do have Internet connectivity. DVI C. Which of the following is the BEST response for the technician to give? A. A. VGA E. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . C. D.co m . B. and asks when it will be done. Check for any updates to the program. Run the program as a local administrator. S-Video Answer: B. CGA D. Check the Hardware Compatibility List to see if the program is not compatible with the OS. D. RFID smartcards "Pass Any Exam. QUESTION NO: 209 A.D QUESTION NO: 208 A customer brings a PC in for repair. Encrypted passwords C. Inform the customer that others are waiting. Give the customer an estimated time for repair based on the technicians assessment. B. Ask the customer when they would like to have the work completed.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. C.actualtests.www. Logical token B. Any Time. Add an exception to the firewall for the program.CompTIA 220-701: Practice Exam A. Ask the customer to check daily to see when it is completed.

Coaxial B. Download and install updated drivers for the device. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Encrypts data traveling across the wireless network D." . C. B.com Ac tua lTe sts .actualtests. Ensures all users physically login to the wired network B. Disable the device in Device Manager. Answer: C "Pass Any Exam.co m 68 . Ensures that only certain devices can access the network C. UTP C. Plenum D. D.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Which of the following would be the FIRST step in resolving this issue? A.CompTIA 220-701: Practice Exam D. Try installing the device to a different port or slot. Retinal scan Answer: D. Fingerprint reader E. Any Time. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD. a user is reporting system crashes and performance loss.www. Contact the vendor for an RMA.

E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network. Which of the following Windows features BEST accomplishes this? A. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam.co m 69 . Safe mode with command prompt D. Hardware profile C. and after restarting their PC the display is no longer appearing. Driver signing B. DVD.CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. when locally connected. Which of the following boot options would be MOST effective in troubleshooting this issue? A. Serial Cable B." . When the laptop is removed from the docking station.ROM C. the user would like the laptop to automatically switch to the wireless connection. Boot to the recovery console C. USB drive D. can be used as a boot device to install a new installation of Windows Vista? (Select TWO).com Ac tua lTe sts . Floppy drive E. Wireless Zero Configuration D. A. Any Time.ROM Answer: C. CD. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following.actualtests.www. Safe mode B.

System Restore C. Contains AES encryption D. D.actualtests. Contained in a text file C. Update the Antivirus definitions.www. fdisk B. Contains numbers and letters E. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). Disable the antivirus logging in the Event Viewer.E QUESTION NO: 219 A. Which of the following solutions would resolve this issue? lTe sts . A. Obscure word in a dictionary B. Windows reports that no antivirus software is currently protecting the system. C.co m 70 . Contains special characters Answer: D. Any Time.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A.com Ac tua After successfully installing a free antivirus solution." . Security Center B. sysprep "Pass Any Exam. Machine Debug Manager D. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. B. Disable antivirus protection withinSecurity Center notification. Install the Microsoft Malicious Software removal tool.

224.www.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A. you need to use the Sysprep utility.1 C. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts . telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer.1 B.CompTIA 220-701: Practice Exam C.com Ac A." . 172.0.1. 80 C. WindowsVista Basic B. which comes with Windows 2000 Professional. 110 D. and WDS is available in Windows Server 2003. 192. Any Time. Ghost is a third-party utility. Windows XP Home C.16.0. 53 B.co m 71 . RIS only comes with Windows Server operating systems.actualtests. QUESTION NO: 221 Which of the following is a class A IP address? A. Windows XPMedia Center D. 10.168.0.1.0. regedit D. WindowsVista Ultimate "Pass Any Exam.1 D.

changes the boot sequence order." . B. D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. 25GB. can be used to modify desktop preferences. 9GB. a technician has determined what has caused the problem. Any Time. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. B. the reliability and speed of search indexing. C. remaining hard disk storage space. the speed and available bandwidth of Internet connections.7GB. a performance value of system components. B.actualtests. 650MB. D.www. Answer: D QUESTION NO: 227 While troubleshooting a computer problem. C. makes changes to the registry. Answer: C QUESTION NO: 226 The edit command line tool: A. C. 4.co m 72 . D. opens a text based word processor.com Ac tua lTe sts .

Smart card B. D. before performing hardware upgrades a technician should: A. perform a disk defrag. Computer Management B. actions and outcomes. B. Ask the user opened ended questions to see if they agree with the cause. C.actualtests. Event Viewer Answer: C QUESTION NO: 229 As a best practice. Task Manager D. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE).co m . Verify full system functionality.com 73 Ac tua lTe sts . A. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running.CompTIA 220-701: Practice Exam A. B. Voice recognition D. Secure ID Token "Pass Any Exam. Any Time. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. clean each component with an approved cleaning solution." . D. Document findings. C. Establish a plan of action and implement the solution.www. archive old drivers. Fingerprint reader E. Optical recognition F. REGEDIT C. check the HCL. Barcode scanner C.

ToggleKeys C.co m 74 . which of the following file system should be used in formatting the drive? A." . NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A. Encryption Keys D. FilterKeys B. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam. UFS C. Any Time. Right-click My Computer thenselect Manage C. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time.CompTIA 220-701: Practice Exam Answer: C. Start > Control Panel > System B.www. Right-click on theprinters icon and select Properties D.D. NTFS B.com Ac tua lTe sts .actualtests.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. FAT D.

diskpart D. format C. Power cord is loose. Any Time.com 75 Ac A. Which of the following is MOST likely the problem? A. the AC adapter of the laptop and the computer. LCD monitor D. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. C. D. Bluetooth headset "Pass Any Exam. Mouse and keyboard need to be cleaned. The hard drive is in standby mode. Laptop computer C. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A.actualtests. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. Nothing else should be plugged into the UPS under a user's desk.co m . Hard disk failure or operating system needs to be reloaded.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. B. Laser printer B.www. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts . convert B." .

5300 tua lTe A technician is installing a RAM upgrade into a PC. 2100 B.actualtests. 2700 C.co m . and the technician would like to install an additional two sticks of 512MB PC3200. Reload the driver for the monitor. Replace the display adaptor. Which of the following actions BEST resolves this issue? A. D.CompTIA 220-701: Practice Exam B. Windows Defender C. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . FilterKeys E." . Large screen television C. Data Execution Prevention Answer: B. Power cycle the computer. B.com 76 Ac A. Assuming the necessary slots are available. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). CHKDSK D.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. A. C. "Pass Any Exam. The PC is currently holding two sticks of 512MB PC2700. Any Time. AM/FM radio D. Windows Event Viewer B. 3200 D.www. Degauss the monitor.

www. An alert at logon when an unknown user has tried to logon B. WPA encryption D. MAC filtering B. An alert when the computer case has been opened C. sts . Any Time. B. A set of firewalls and anti-virus programs protecting the computer D.actualtests. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . Run FDISK on the hard drive." . Reformat the hard drive to a clean state using the format command. Pass all computer components near a large magnet. C. Erase the hard drive using a disk wiping program. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam.co A computer is being sold over the Internet.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A.com 77 Ac tua lTe A. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. D. WEP encryption C.

Which of the following would be the appropriate response? sts . Is your work solely depending on the server? Try to not be upset because before you know it. TV tuner card B.CompTIA 220-701: Practice Exam A. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Graphics card C.actualtests. D. Hardware and software are not exact sciences. the server will be back up. We will have it back up within the hour.co m . We believe the problem is the network interface card. B. Connect to it through a computer share B. C. There is no way to tell how long this will take. Any Time.com 78 Ac tua lTe The file server had an expected outage this morning. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN.hoc wireless connection D. A technician believes the on-board NIC is bad." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A. We have identified the problem and we will have it back up as soon as possible. a notice appears on the screen which says the site is being blocked by a filter. Connect to it via an aD. I am not the server technician so please do not take a bad tone with me. One particular caller demands to know exactly how long the system will be down.www." . Video capture card D. Connect to it through a TCP/IP port C.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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RAID 5 D. RAID 0 B. which of the following should be done? (Select TWO).actualtests. Inform the user every step that was performed throughout the entire troubleshooting process. actions. USB 1. Answer: A.www.co m 85 ." .CompTIA 220-701: Practice Exam Before returning a repaired system to a user. Verify full system functionality and implement preventative measures. RS-232 B. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A. C. E. A. and outcomes.1 "Pass Any Exam. B.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. RAID 1 C. RAID 5 D.com Ac tua lTe sts . D. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. RAID 1 C. RAID 0 B. Document the system findings. Change theusers permissions so that they cannot create any potential problems in the future. Inform the user that the computer may not function as it did before the problem occurred. Any Time.

MAC "Pass Any Exam. PS/2 C.co m 86 . Channel 11 D. A. Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). SSID D." .com Ac A. NAT B.CompTIA 220-701: Practice Exam C. 802. Modem F. WEP C. Serial Answer: D. SCSI D. NIC E.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. IEEE 1394 B. Parallel D.www. MAC filtering C.11n B.actualtests. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts . Any Time.

but no display shows on the screen." .www.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). m 87 .actualtests. System B. Use appropriate function toggle key to switch display mode. The projector is turned on. Administrative Tools D. Go into Device Manager and enable the projector. Press F1 to shift display to the projector. MAC filtering D. the system will auto-select the projector on restart. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop.com Ac QUESTION NO: 276 tua Answer: B. Accessibility Options sts . Reboot the computer.C lTe A. D. Answer: A QUESTION NO: 277 "Pass Any Exam. User Accounts C. C. Any Time. Security Center E. B. SSID C. Which of the following could the technician do to send the display to the projector? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. WPA key B.

" .44MB Floppy Disk Answer: B. IDE Hard Drive E. lTe sts . C. 1. D. Provides security for a network through the use of ACLs. Backup Tape C. Dynamically assigns IP addresses for easy client configuration. Answer: C QUESTION NO: 278 After the problem is resolved.co m 88 . B.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). Recreate the problem and reapply the solution to ensure it worked properly. D. B. Return the system to the user. Digital Video Disc B. Secures network Internet traffic through shared key encryption.D. Solid State Drive F. "Pass Any Exam.www. C. Compact Disc D.actualtests. which of the following should be the NEXT action according to the troubleshooting theory? A. Any Time. Resolves queries for resolution of host names to IP addresses. Inform the user of every step that was taken so the user can self-repair if the problem occurs again.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. Verify that all other parts of the system are working properly.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). Answer: C QUESTION NO: 279 A.

D. Open a command window and runipconfig from the command line. B. The user saved the files to a different location. and then select the Support tab.CompTIA 220-701: Practice Exam A. Right click on My Computer. B. A. XCOPY all files from another computer C. C. Open Network Connections from the control panel.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. The user selected an alternate hardware profile. and then click on Device Manager. Factory recovery partition B.com 89 Ac tua lTe sts . B. D. Open a command window and run net /?from the command line. Which of the following is the MOST likely cause of the problem? A. C. Network installation F. user to move so the technician can check the computer for problems. select Status.actualtests. select the Hardware tab. users coworker to confirm what the user said and verify there is a problem.co m . E. D. Windows CD installation E. Any Time." . right click the Local Area Connection. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. The user accidentally deleted the files.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). "Pass Any Exam. Answer: D. Run the System Configuration Utility from the run line and click on the Services tab. The local user profile is corrupt.www. select Properties. Purchase a fully configured hard drive Answer: A.com D. Installation from Microsoft.

492 feet (150 meters) D. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A.CompTIA 220-701: Practice Exam C. Decreased ESD C.actualtests. user to state the issue and stop the user when the technician has an idea of how to fix the problem.co m 90 . Increased RFI B. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. 100 feet (30 meters) B." .com Ac tua lTe sts . Fiber D. 328 feet (100 meters) C. ThinNet C. Decreased EMI D. Any Time. D.www. user to explain the problem and listen without interrupting the user. UTP B.

MSCONFIG B. IDE D.actualtests. net use \\ComputerName\ShareName /persistent:YES :F D. ASR C. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A. SCSI B.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A.www. Task Manager D. Parallel port "Pass Any Exam. net use F: \\ComputerName\ShareName /persistent:NO C.co m 91 . Serial C. USB port C." . Standard TCP/IP port B. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A. Serial port D. Any Time.com Ac A. net use \\ComputerName\ShareName /persistent:NO :F B.

dos D. Sysprep. The boot. System Properties>General C.actualtests.ini that is loaded by the ntldr file that loads the bootstrap process in a system. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A. Any Time. System Properties>Advanced>Performance Settings>Advanced B. ISA B.txt B. PCMCIA D.www.inf C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. PCIe C.ini Answer: D Explanation: To configure dual-boot computers.com Ac A. you need to edit the boot. Where would they find this setting? sts .co m 92 . Ntbtlog. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system. Boot." . Bootsect. System Properties>Advanced>Environment Variables D.ini file is an editable text file with one or more lines that reference partitions to boot to. AGP Answer: B "Pass Any Exam.

www. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. The speaker wires were disconnected while cleaning." . Securing wireless access points D. C. D. Blocking harmful network traffic C. Default gateway C. Storing passwords B. Hostname B. A new security update is available for download. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A. ISP D. Any Time. Which of the following is MOST likely the cause? A.co m 93 . The default printer is out of paper or offline. B.actualtests.com Ac tua lTe sts . The UPS is disconnected from the wall.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk.

An infallible method which binds a signature to a message D. B.co m . Which of the following is MOST appropriate? A. Start > Programs > Accessories > System Tools > Help and Support D. The process of removal is so complex that only those certified for repair should attempt to resolve. Any Time.com 94 Ac A.www. CAT6 B.in which adds the signature block to all email messages C. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem. Start > Help and Support C. Email applicationadD. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A .actualtests. the customer asks for an explanation the cause of the problem. D. the functionality of the rollers was impaired and therefore ceased to transfer properly. CAT5e C. QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. Right-click My Computer > Help and Support B. The paper jam was caused by moisture in the paper tray." .CompTIA 220-701: Practice Exam A. RG-58ThinNet D. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam. C. The situation was caused by irresponsible users that spilled coffee in the bottom tray. Cryptographic mechanism that identifies the sender as well as the message integrity B. Due to condensation within the lower tray assembly.

com Ac tua lTe A. D.www. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A. C.actualtests. Generators create new passwords every time a user signs in to prevent social engineering. Allows analog video output to a variety of devices C. 2GB B. 128GB sts . "Pass Any Exam. 4GB C. B. 8GB D. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A. Generators extend the requirement to periodically change passwords." . Generators eliminate ausers tendency to create passwords that can be a security liability. Allows digital video to a variety of devices D. Allows a LCD projectors output to display on a laptops screen B. Generators eliminate the requirement to establish log-in attempt limitations.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 .

Standoffs C. CPU E.co m .com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case." . Cable C. Motherboard B. Riser cards B. Fan C. Capacitors Answer: C. Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam.CompTIA 220-701: Practice Exam A. sts . Any Time.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. DSL D. Screws D.actualtests. Dial-up B. You should install only the standoffs that align with the holes in the motherboard. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Heatsink D.www. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case.

10.15 B. Temporary Internet Files B. Malicious software that changes theusers home page C. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 . Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam.1.15 D.0.co m 97 . Malicious software attached to another piece of software D. Downloaded Program Files D. Browser Plug-Ins C.0. Any Time.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A. Malicious software that monitors Internet surfing habits B." . Malicious software that is self-replicating and self-propagating C. 172.0.actualtests.254.www.168.0.25 C.CompTIA 220-701: Practice Exam A. 169. Malicious software that is self-replicating and self-propagating B. 192.16. Malicious software attached to another piece of software D.com Ac tua A.

" . This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. Graphics adaptor D.com Ac tua lTe sts . Ability to detect and correct single bit errors in memory D. Any Time.co m 98 . "Pass Any Exam. Which of the following would be the BEST startup selection? A. Ability to bypass the IRQ channels to work directly with the CPU B. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. Last Known Good Configuration D. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Safe Mode with Command Prompt C. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. USB hub C.CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. Ability to detect hardware incompatibilities and resolve them C. Debugging Mode B.actualtests. KVM B.www. you would choose the Last Known Good Configuration advanced startup option.

B." . Update all software to determine if this corrects the problem. Answer: B QUESTION NO: 316 A. Check the security log for error codes. Before the technician performs any diagnostics which of the following actions should the technician take? A. B.co m 99 . 802. 802.11g wireless card B. What is a bluescreen message? How should the technician respond? "Pass Any Exam. 802.11a wireless card D. 802.www. Boot into Safe Mode. Create a checklist of the most likely issues. Apply the latest service pack. C.actualtests. Restore the backup to a new hard drive. Answer: A QUESTION NO: 317 A customer receives a bluescreen message. D.11n wireless card C. The customer asks the technician. Run a backup routine. D. Which of the following standards should the technician upgrade to? A. C.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. Run a power supply test. Any Time. Which of the following should the technician do NEXT? tua lTe sts .

System clock feature D. Explain that it is a message that assists in identifying problems based on the error code. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. RSA keys D.CompTIA 220-701: Practice Exam A. Daisy chain C. C. Which of the following will allow this functionality? A. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer.actualtests. full size keyboard. Pad locks C. Network Hub "Pass Any Exam. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. and a regular mouse without having to connect all of the devices each time. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. D. Any Time.com 100 Ac tua lTe sts . Under powered fan B. Which of the following is MOST likely causing the sound? A. Logical Token B. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system.co m . Docking station B." . Failed fan C.www. In the office they want to use a 24 LCD monitor. Tell the customer that abluescreen is another name for stop error. B.

It provides slots for expansion cards. DHCP C. B. PATA hard drive B.actualtests. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. A private network between two computers using wireless cards without using a wireless access point between them. "Pass Any Exam. IPX/SPX D. Once a portable computer is inserted in a docking station it behaves like a desktop computer.CompTIA 220-701: Practice Exam D. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. NetBEUI Answer: B." .com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO). lTe sts .www. SATA hard drive with a rubber gasket C. Which of the following can be installed to accommodate the customers request? A.co m 101 .D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. and bays for storage devices. connectors for peripheral devices. DNS E. AppleTalk B. Solid state hard drive D. Any Time.

Computer Answer: B. A.co m 102 .com Ac tua lTe sts . Vacuum Cleaner F." . Create a utilities partition on the hard disk prior to OS install. B. Laser Printer B. Laptop AC Adapter D. Use the Windows XP Professional for SATA card support feature when installing Windows. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A. AGP "Pass Any Exam. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE). Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card.www. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. A secured line of communication between two points through a public network.actualtests.F Explanation: He should plug in the monitor. Disable the system BIOS so the SATA card can take boot precedence. Nothing else should be plugged into the UPS under a user's desk. which of the following must be performed for the installation to be successful? A. D. Any Time.CompTIA 220-701: Practice Exam C. ISA B. Portable Heater E. D. Press F6 when prompted to load the additional drivers. C. the AC adapter of the laptop and the computer. PCIe C. Monitor C.C.

co m .www. 802.com 103 Ac A. password along with all of their account information. Spyware D. Trojan tua lTe A client receives an email stating that their online auction has been compromised. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.11a Answer: B "Pass Any Exam.sys file that is located on the root directory. Any Time. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. Edit the config. Press F8 after POST but before Windows begins to load. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process. Botnet attack C." .11b B.actualtests. Enter System Configuration Utility and select Startup Menu. Phishing B. C.0 C. Bluetooth 2. Infrared D. 802. Midway through Windows loading. It says that they need to login and change their old username.CompTIA 220-701: Practice Exam D. B. power cycle the system. D. Which of the following is this an example of? sts .

USB B. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A.CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP." . Serial D. SCSI C. From the MMC snap-in C. which of the following can the technician use to stop a program from loading at startup? (Select TWO).co Which of the following connectors would plug into a 56K dial-up modem? m 104 . From the start command window D.actualtests. RJ-11 B. BNC C. RJ-45 D. but has to be terminated at the last device? A. ST .com Ac In a Windows machine. "Pass Any Exam.www. which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. Any Time. From the system configuration utility B.

Registry C. Net stop Answer: B. remove the cover. remove all the components inside the case and spray each one separately. Event Viewer B. B. MSCONFIG E. B. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Select Start. Can I redirect your computer to a network printer until a technician can repair the problem? B. Unplug the power cable. D. Inform the user that there is no record of the prior call. Have you removed and replaced the printer drivers already? C. "Pass Any Exam. Close existing ticket and open a new trouble ticket for the user.CompTIA 220-701: Practice Exam A.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer." . Unplug the power cable.www. hold the can upright and spray. type CMD in the run line. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. C. type print lpt1 in the box. Which of the following is the BEST response from the technician? A. D.com 105 Ac tua lTe sts . Performance Monitor D.actualtests. Inform the user that a technician will be out to resolve their problem shortly. Any Time. when the black window opens. C.co m . Which of the following is the BEST response? A. Inform the user that the problem will be escalated to a supervisor for resolution. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. Leave the unit powered up so that any issues with cleaning can be immediately realized.

Memory brand is different than the computer. GrounD. D. Thermal transfer compound B." .www. remove the cover.CompTIA 220-701: Practice Exam D.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off.D Answer: A. UPS Answer: C.fault isolation outlet C. B. C. Any Time. E. Memory is defective. tua lTe Memory was added to a Windows laptop and upon booting up.actualtests. Anti-magnetic screwdrivers F.com 106 Ac A. the BIOS only reports the original memory amount. Anti-static wrist strap D. A. Wait until the main battery is exhausted and then remove. hold the can upside down and spray.co m . Disconnect all external devices. Which of the following are the MOST likely issues? (Select TWO). "Pass Any Exam. sts QUESTION NO: 338 . D. Remove the CMOS battery. Operating system does not recognize the additional memory. Memory size needs to be adjusted in Device Manager. C. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. Remove the internal main battery. Memory mismatch. Which of the following should the technician do NEXT? A. Anti-static mat E. Unplug the power cable. remove all components. B. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO).

Replace the fan. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). Front side bus B. When traveling to other countries C. Cache D.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . When troubleshooting power issues D. Which of the following is the BEST course of action? A. B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working. Removable storage C. Any Time." . Continue using the power supply until it fails. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A. C.com Ac tua lTe sts A. Replace then entire power supply. USB "Pass Any Exam.www. D. A. When putting a PC into long-term storage B. Verify the voltage powering the fan.actualtests. When installing more powerful components .

D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. SCSI E. Heat from theprinthead boils a water-based ink. B. Small wires impact and squeeze ink from a ribbon. IEEE 1394 Answer: B. Small wires strike and transfer ink from a ribbon. Serial D. C.actualtests. SATA C.com Ac tua lTe sts QUESTION NO: 345 .www. Heat from theprinthead boils a water-based ink. Answer: C Which of the following BEST describes how an impact printer works? A. Any Time.co m 108 . Toner sticks to photoconductive areas on a drum. Heat from theprinthead melts the ink onto the paper. Switching-mode power supply B. B. Linear power supply C. Heat from theprinthead transfers an image onto the paper. Toner sticks to photoconductive areas on a drum. Nickel cadmium cell D." . C. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Lithium ion cell Answer: A "Pass Any Exam. D. D.CompTIA 220-701: Practice Exam B.

SODIMM D. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A. 48x D. IRQ D. SATA B. ACPI C.actualtests. ODBC B. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. Although the technician has immediately responded to the dispatch. Any Time. AGP C. 24x B. the technician finds the customer extremely angry that it has taken "Pass Any Exam.com 109 Ac tua lTe Explanation: : To define power management in laptop computers. 32x C. you need to use ACPI standard. sts . It was introduced in 1996 and is an extension of the system BIOS.ROM can be read? A.co m ." .www.

The technician then explained to the customer the importance of keeping a clean area around their computer. lTe sts A technician has replaced a failed keyboard that was full of debris. C. to ensure that the keyboard is still functioning. Document the issue including findings. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop. Recent provider upgrades have changed the wireless specification from 802. Which of the following should be the technicians NEXT troubleshooting step? . D. but now they are unable to see the network at all. Focus on completing the task in an expedited manner. They were able to connect without a problem the day before." .www.11a to 802.com Ac tua A.CompTIA 220-701: Practice Exam over four hours for a response. C.11n. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. B.co m 110 . Which of the following is the MOST likely cause for the problem? A. Upon closure. Report the incident to thecustomers manager.actualtests. actions taken and the outcome. Ask another technician to verify that the findings are correct. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. The wireless network is not properly configured. Follow up with the customer at a later date. Answer: B "Pass Any Exam. The wireless network card has been disabled by the hardware switch. Make sure the customer is aware that the current service level agreement allows for an eight hour response. D. B. document the situation and inform the manager that the customer was not happy with the response time. D. document the situation and inform management that thecustomers behavior was undesirable. Upon closure. C. Any Time. B. Empathize with the customer then focus on completing the task in an expedited manner. MAC filtering is preventing the computer from connecting to the network.

Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. C. Ethernet hub D. It prevents theft by covering the values written on the CPU. Any Time. the customer asks what the tube of paste that came with the CPU is used for.actualtests. The printer address has changed and the customer needs to remap their printer. The customer was able to print and then left on vacation. D. Switch C. C. It assists in keeping the CPU cool.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer.co When installing a new CPU for a customer. B. Firewall B. Since returning the customer is only able to print to the black and white printer. The DHCP service needs to be restarted on the client computer. sts .com Ac tua lTe A. It prevents voltage from shorting out the CPU. D." . B. Which of the following is the MOST likely cause for the customers issue? A. It keeps the new CPU from falling out of the socket. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 . Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. The print spooler service needs to be restarted on the client computer.www. Thecustomers permissions have changed and needs to be an administrator to print color. Everyone else is able to print to the color printer without a problem.

Which of the following backup type should be selected? A.3 B. A full backup backs up all the files on the disk. 206. Any Time.1. Copy C.7 D.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit. Which of the following is the MOST likely cause of this? A. these files are then marked as archived.co m 112 . Full D. 192.16 C.1. A copy backup backs up the selected files and does not mark the files as archived.9. The backup should clear the archive bit for each file." .168. Not enough free space on the hard drive C. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit.actualtests.1. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam. 8. Graphics card jumpers need to be reconfigured D. Limited amount of memory for the display adapter B. 176.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Incremental B.15.1.www.CompTIA 220-701: Practice Exam A. sts .1.

Politely tell the customer that the solution is known and that no other symptoms need to be discussed. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. has two error correcting and checking units. is clocked four times faster than a normal unit. Answer: D QUESTION NO: 360 A dual core CPU has: A. requires memory to be installed four units at a time. However. the customer is not done describing all their symptoms. C. D. Answer: C QUESTION NO: 361 A.com Ac tua While a customer is describing a problem to a technician. D. has four integrated processing units.co m 113 . Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again.actualtests. has twice the cache of a dual core processor.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. C. C. B.www. Any Time. twice the amount of cache. Which of the following would be the MOST appropriate action of the technician to take? lTe sts . B. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. the technician knows what the solution is. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. double the number of pins. B. two separate processing units." . D.

Nonmetallic tools C. B. Reinstall the mouse drivers. D. encrypt the contents of a hard disk. D.actualtests. secure communications with websites. The ink carriage might move.com Ac tua lTe sts .CompTIA 220-701: Practice Exam A. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. Replace the mouse. C.co m 114 . A UPS D." . Calibrate the touch screen. The print spooler can catch any loose clothing. A wrist strap B. Any Time. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. prevent unauthorized login attempts. C. B. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming. Replace the touch screen. provide remote assistance to users. B.www. "Pass Any Exam. Which of the following would BEST resolve this issue? A. The print fuser will be hot. The laser will be hot. D. Which of the following safety precautions must the technician be aware of before repairing the printer? A. C.

QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Email the users about the update.co m Answer: C 115 . D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. C. Install the update without notice. telnet D. D. State that the update has no relationship to the new issue and continue implementing a solution. Ask the user about where information on that update was released.actualtests. B. C. B. Post notices around the building. Which of the following would be the BEST way to communicate the mandatory update to the users? A.www. ping C. Wait until the customer completes their statement andexplain how to resolve the new issue." . Disregard the statement and continue to resolve the new issue. Answer: C "Pass Any Exam. Which of the following is the BEST way to respond the customer? A. Any Time. Stop the mandatory update. ipconfig B. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? .com Ac tua A.

Export registry file B.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. B. C. Install Windows Updates. Any Time. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . Which of the following is the BEST course of action? A. Disable plug and play in the BIOS. C. Answer the call and then resume work. a PC displays MISSING NTLDR. Save registry file "Pass Any Exam. . Backup registry file C. Control Panel>Configuring Desktop B. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A.www. Step outside and answer the call." .CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. Remove any incompatible hardware. Ask the customer for permission before answering the call.co m When attempting to boot-up. Clear any removable disks from all drives and start-up PC. D. how can the registry backup before changes are made? A. D. Display Settings>Advanced Settings D. B.actualtests. Control Panel>Services C. Ignore the call and call back afterwards.

Any Time." .shell B.co m Answer: B 117 . Update the firmware in LAN adapter. Which of the following would be the BEST method? A. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A.actualtests.com Ac tua A. 9-pinD.11g network connectivity to a laptop. Install a Bluetooth USB adapter.www. which of the following locations would provide access to adjust the input levels? . Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802. Activate infrared ports in the BIOS. Start>Settings>Control Panel>System>Hardware C. Start>Settings>Control Panel>Speech D. shell E. C. B. D. 15-pin D. RJ-45 C. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. 6-pin Mini-DIN Answer: A "Pass Any Exam. Install a wireless PCMCIA card.CompTIA 220-701: Practice Exam D. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP.

Print Spooler B. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A. Workstation D.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer. Logon phase B.co m An end user reports that anytime they try to print locally. Task Scheduler C. DDR RAM D. "Pass Any Exam.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A." . Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Boot loader phase D. Autoexec. Any Time. RIMM C. nothing happens. Which of the following is the memory type? A. Which of the following services is MOST likely causing the issue? . Network . One of the memory modules has 168 pins. SODIMM B. Which of the following is the MOST likely cause of the problem? A.bat C.actualtests. The user does not have the correct printer driver.www.

Install the support tools from the Windows XP CD. The operating system is corrupt. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. There is no display on the monitor and the PC shuts off following the beep. C.CompTIA 220-701: Practice Exam B. B. Hard drive is failing D. The CPU has dislodged from its socket." . The user does not have the correct network drivers. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on.www. Any Time. D. Error correcting memory making data adjustments C. Run theipconfig /all command. Which of the following should the technician do? sts QUESTION NO: 381 .com Ac A. The report is not formatted to use USB. Which of the following is the MOST likely cause of the noise? A. The monitor has failed. D. Run theipconfig /registerdns command. The printers USB port is not compatible. Power supply warming or cooling B.co m 119 .actualtests. C. D. C. The hard disk drive has failed. B. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. Modify the path variable to include the location of winipcfg. Which of the following is the MOST likely problem? A.exe. "Pass Any Exam.

www. Install additional ribbon cables. Which of the following should the technician do? A. Upgrade the power supply. Repartition the hard drive. Create two hardware profiles." . D. Which of the following is a BEST practice to ensure that the companys data is protected? A. Upgrade the device drivers for both components. Use the format command. MAC filtering C. DNS D. ISDN B. B. but either device will function if the other is disconnected. Use a low level format.actualtests. C.co m . Any Time. C.com 120 Ac tua lTe A. Answer: B QUESTION NO: 386 "Pass Any Exam. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers.ROM drive. Use thefdisk command.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. Sometimes either or both devices fail to function. enable one of the new devices in each profile. D. B. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? .

D. While troubleshooting. The hard drive jumpers are configured incorrectly. C.co m 121 . Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. Installing more memory of the same type and speed C. Dual independent bus architecture B. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . Installing same memory type but at a slower rate of speed A. DDR2 RAM "Pass Any Exam. The BIOS must be set to auto-detect the hard drive. B. the technician verifies that the hard drive is being correctly recognized by the BIOS. Documents and Settings D. Program Files B. Installing the fastest memory available B." .www. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. Windows C. Installing the newest memory available D. The hard drive has failed. The user has placed a non-bootable floppy diskette into the diskette drive.actualtests.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Any Time.

com Ac tua lTe A. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? . TwisteD.co m Answer: C 122 ." .actualtests. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A. Coaxial D. Any Time. MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. Fiber optic B. Hyperthreading D. IEEE 1394 D. IEEE 1394 C.pair copper wire D. TwisteD.pair copper wire B.CompTIA 220-701: Practice Exam C.www. IEEE 1394 C. Fiber optic B. Fiber optic C. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam.

www.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. Docking station B. Any Time. and bays for storage devices. SC D. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A.actualtests." . Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. TCP/IP "Pass Any Exam. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A. Dual channel B. LC C.com 123 Ac tua lTe sts . ECC D.co m . Express bus C. Once a portable computer is inserted in a docking station it behaves like a desktop computer. Non-ECC C. ISA slot D. connectors for peripheral devices. RJ-45 B. It provides slots for expansion cards.

Dual Inline Package (DIP) B. Hyperthreading D.CompTIA 220-701: Practice Exam B. L2 cache C. Data encryption would be more secure over wireless connections. A user would need to manually type the SSID to connect. B. C.11n D. 802." . The access point would now transmit on only one channel. D. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A.actualtests. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. 802. In the socket of a component C. Any Time. Answer: A "Pass Any Exam. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A.co m 124 . On the outside of a heat sink B.com Ac tua lTe sts QUESTION NO: 398 .www. On top of a component D.11a C. Data encryption would be less secure over wireless connections.

0.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. 255. Windows Multiple Language Keyboard Pack C.255. QUESTION NO: 403 A user reports that their USB device has stopped working.255.co m . 255. Upgrade formats the drive B.0.0 D.255. 255.0. Windows Multilingual Interface Pack D.0. Any Time.0.0. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam.www. Applications need to be reinstalled with an upgrade D." .0 B.actualtests. Windows Language Wizard B.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A.1 C.com 125 Ac tua lTe sts . 255. Upgrade retains user settings C.

Any Time. Determine if changes have been made that could have caused the problem. aero glass. Determine if any other users are affected by the problem.www. B.CompTIA 220-701: Practice Exam A. RAM C. D. seeing windows. BIOS B. tua In Windows Vista Ultimate. a user has the ability to customize translucent windows called: lTe sts . Determine how long before the user is due for an upgraded system." . three-dimensional viewer. RAID D. Determine how long the user has had the problem. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. floating bars. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.actualtests.co m . Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D.com 126 Ac A. CPU "Pass Any Exam.mp3 at the end of mpeg layer 3 file names in Windows XP? A. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A. D. B. Answer: A QUESTION NO: 404 Which of the following should the technician use to display . C. C.

Which of the following is the NEXT step that the technician should take? A. Establish a theory of probable cause. Which of the following types of backup should the technician select? . Document all issues. C. Limited display size C. Establish a plan of action to resolve the problem.www. D.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. The user has asked that a full backup be run every day.co m 127 . Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Limited bandwidth Answer: B." . Higher response time B. A. Daily C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). findings and solutions.com Ac tua A. B.actualtests. The technician has validated the problem and suspects that the application needs to be reinstalled. Support different resolutions D. Differential D. Answer: C "Pass Any Exam. To support active desktop E. Incremental B. Any Time. Perform a backup before making any changes.

C. you need to use the DxDiag utility (DirectX Diagnostics).actualtests. D. Call their manager and report the status of the issue." . C. Which of the following should the technician do NEXT? A. B.co m 128 . D. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD. msconfig D. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game.www. regedit B. Call their manager and report the status of the issue. Develop a plan to get the drive replaced. Run a full system backup.ROM drive and tested that everything is working properly.ROM drive and has tested and found that the drive is defective. Document their findings and the actions taken. Any Time. B. Which of the following utilities should the technician run? A. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. Question the user and make sure that they have not made any changes to their system recently. Run a backup of the system. dxdiag Answer: D Explanation: To test the DirectX functionality. Which of the following should the technician do NEXT? A. Further troubleshoot the defective drive to determine if the problem is covered by the warranty.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD. ipconfig C. "Pass Any Exam.com Ac tua lTe sts .

QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem. Use technical jargon.sys D. 1.5 times the physical memory D.co m . Use non-technical terms. The size equal to the physical memory B.exe B.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A.dll Answer: D Explanation: The HAL.www. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A." . Use the proper acronyms. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. Which of the following is the BEST approach to tell the customer what is going on? A. Use email so that everything is in writing. Smss. 4095MB C.actualtests. D. Ntbootdd.com 129 Ac tua lTe sts . Ntldr C. Hal. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. C. B.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system. Any Time.

Any Time. Which of the following is MOST likely causing the shutdown issues? lTe sts . Which of the following is the BEST course of action to take care of the appointments during that day? A. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. B. C. RS-232 "Pass Any Exam. Power supply on the computer is going bad. Improper ventilation from dust buildup inside the computer. Restate the issues to the customer for validation. Call the customers scheduled that day and reschedule all the appointments to different days.www. D.CompTIA 220-701: Practice Exam A. C. Inform the client the service must be rescheduled with a different technician. Answer: C QUESTION NO: 418 A. C. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. and make the repairs as quick as possible to try to catch up on the schedule. B. Skip the first appointment. B. D. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. Go to the first scheduled appointment late. Get a language to language conversion dictionary to help understand what is being said. Ask to get an interpreter to assist in the language barrier.com 130 Ac tua A technician is working on a computer with periodic shutdown problems.9 port? A. It has been in service for four years and is located in a copier room.co m . explain the reasoning to the client. Power supply to the room is not great enough for both the copy machine and the computer. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. RS-422 B.actualtests." . Electromagnetic interference due to the copy machine in the room. D.

Answer: A.com Ac tua lTe sts .co m Answer: B 131 . F. IEEE 1284 D.actualtests. G. B. Use a MAC filtering. 9 B. Disable WEP. 15 C. A. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). Greater duration of power availability. C.www. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. E. Use WPA encryption. C. Use a TPM Chip." . B. D. QUESTION NO: 421 How many pins does a VGA Connector have? A. 25 D. Disable SSID broadcast. More devices can be powered at one time.CompTIA 220-701: Practice Exam C. Higher electricity measured in volts. Any Time. Enable DHCP.G "Pass Any Exam. Enable Volume Shadow Copy. D.D. More horsepower will be provided.

0Mbps. 450Mbps C. 32-bit card C. Which of the following is the BEST solution? A. 2. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2.www. A worm requires user interaction.5Mbps.actualtests. 128-bit card D. 1. 10Mbps. Which of the following provides the BEST solution? . 12Mbps. B.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. Any Time. Add an infrared connection to all computers. 16Mbps." . 480Mbps B. 360Mbps D.0 data rates? A.5Mbps. B. 1. 256-bit card .co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. Add a USB hub to each computer. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. 20Mbps. A virus does not require user interaction. C. Add a Bluetooth connection to all computers. Add a KVM switch to thetechnicians computer. A worm self-replicates.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. D. 2.0Mbps. 16-bit card B. "Pass Any Exam. C.

Which of the following should the technician do FIRST upon arrival at the customer site? A. Call the second customer. and go to the next service call. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. C. D." . apologize. B. Any Time.actualtests. Which of the following is the BEST resolution for the issue? sts . after completion. call the second customer and explain you are running late. Make the first appointment and then. B. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. C. Try to hurry at the first appointment to make it to the second appointment in a timely manner. and reschedule. C.co m . D. Go to the second appointment because it is listed as priority and then reschedule the first. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system.CompTIA 220-701: Practice Exam D. A virus self-replicates. "Pass Any Exam. Stay on the current service call and arrive late on the next service call. Leave the current service call to make the next service call.www. Call the next service call. this is going to make the technician late for the next service call appointment.com 133 Ac tua A. lTe A service call is taking longer than expected for a technician. and reschedule. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. Rush to finish the job. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. Which of the following would be the BEST way to handle the situation? A. B. apologize.

C. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Which of the following options should the technician do NEXT? A.actualtests.www. ST lTe Which of the following connectors are used on the end of a fiber cable? sts . Ask the customer if the technician can change the language. The current language on the workstation is the customers native language. Windows Narrator "Pass Any Exam.CompTIA 220-701: Practice Exam D." . Change the language and complete the service call. RJ-11 B. BNC D. Windows Media Center C.co m 134 . Windows Defender B. Windows Sidebar D. Call another technician who has worked with this customer in the past and inquire about any prior issues. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. D. RJ-45 C. Explain that the issue can not be resolved because the technician does not understand the language. B. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. Tell the customer that the operating system is corrupted and must be reinstalled.com Ac tua A. Which of the following applications can be used? A. Any Time.

Pointing stick failure B.actualtests.com Ac QUESTION NO: 435 tua lTe sts . Windows XP Professional B." . Any Time. Windows Vista Home Premium C. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A.www.co m 135 . Hard drive failure C. Which of the following is the MOST likely cause? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A. Windows XPMedia Center D. WindowsVista Ultimate C. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Memory failure D. WindowsVista Business D. Windows Vista Home Basic B. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam.

User Account Control D. B. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. Task Manager B. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. Any Time. B. gadgets.actualtests. The printer was working fine Friday.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A. Sidebar Interface C. Answer: C QUESTION NO: 438 A. D." .co m 136 . Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. D. targeted email that is directed at a group of users so that it appears to be from a legitimate source. C.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . a person who go through a corporations waste to see if they can use any of the information. hives. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. applets. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. C.www. a worm that attacks multiple computers and memorizes each computers keystrokes. icons.

CompTIA 220-701: Practice Exam A. LCD monitor D. the technician believes that the computers video card has failed. Key fob C. Username B. "Pass Any Exam. Which of the following steps should the technician take NEXT? A. Verify that all other computer components are operating normally.www. D. B.com 137 Ac A. Wrong type of paper is being used for this printer." . Too many pages are being sent to the printer at one time. Smart cards D. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. C. Replace the video card to confirm diagnosis. C.actualtests. Question the user to determine what has caused the video card to fail.co m . a computer must meet which of the following hardware requirements? sts . The printer drivers need to be rolled back to a previous version. After speaking with the user and examining the symptoms. 800MHz processor B. B. Establish an alternative diagnosis. 128MB graphics card C. D. Spooler service needs to be restarted. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A. Any Time. 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface.

Right-click the applications shortcut and choose Compatibility.com Ac Answer: A tua A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. which of the following will BEST fix this issue? . Which of the following is MOST likely the issue? A. Hard drive Answer: D "Pass Any Exam. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Without changing Windows Vistas system-wide color depth settings. Select Disable Visual Themes.EXE D. Enter the Compatibility tab and select Disable Visual Themes. The Compatibility tab within an application shortcuts Properties B. Processor C. lTe sts A user owns older software that requires 8-bit color depth in order to run properly.www." .actualtests. D. CONVERT. C. Right-click the applications shortcut and choose Properties. Select Run in 256 colors. DOSKEY C. Case fan B. Enter the Compatibility tab and select Run in 256 colors. Right-click the applications shortcut and choose Properties. RAM D.co m 138 . Right-click the applications shortcut and choose Explore. Any Time. B.

Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed." . Last Known Good Configuration D. Debugging Mode B. Active Directory Restore Mode C. Last Known Good Configuration C.co m A technician is unable to log into a users computer after installing new hardware. The technician has uninstalled the program. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam.actualtests. Which of the following should be used to troubleshoot this error? A. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. Which of the following Advanced Startup options would BEST resolve this issue? . Debugging Mode D. a computer is getting stop errors.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Dxdiag C.www. but the stop errors continue. Telnet D. Safe Mode B. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Device Manager B. Disable Automatic Restart . Event Viewer Answer: D QUESTION NO: 447 A.

co m 140 . Emergency Repair Disk (ERD) D. Any Time. Last Known Good Configuration C. Voltages and size D. Wattage and size B. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Cordless phones D.www. Which of the following would MOST likely cause the connection drops? A. Safe Mode D. Incandescent lighting "Pass Any Exam." . Back up of the data C. Electrostatic Discharge (ESD) C. Resistance and size C. Which of the following would need to be created prior to the installs? A. Restore Point B.CompTIA 220-701: Practice Exam A.actualtests. The access point is next to a speaker B. Debugging Mode B.4GHz wireless access point that drops connections. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A.com Ac tua lTe sts .

11g D. Scandisk sts . After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.11 standards operates at a maximum speed of 11Mbps? A. Chkdsk B. 802. it will not delete.co A technician notices that a group of users are continuously searching their computers for the same files. The fastest cache that resides outside the chip level.11b B. C.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A. D.actualtests.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802." .11n C. 802.com 141 Ac tua lTe A. When the technician tries to delete the job. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing. 802. Which of the following would BEST assist their searches? m . The largest cache that resides outside the chip level. Indexing D. The fastest cache that resides at the chip level. Any Time. Defrag C. The largest cache that resides at the chip level. 802. B. Which of the following is the MOST likely reason? "Pass Any Exam.www.

B. Replace all of the print cartridges. Which of the following is the MOST likely cause of the missing detail? lTe sts .CompTIA 220-701: Practice Exam A. B.www. D. Power cycle the printer. Any Time. Bluetooth "Pass Any Exam. Send a test page to the printer. C. Once a job is submitted to the queue it cannot be removed. The job must be deleted using theprinters front panel. C. Wi-Fi C. Which of the following options would BEST help troubleshoot the problem? A. B. C. The printer does not support the font on the document. D.co m . The user submitted the job as a priority.com 142 Ac A. D." . The technician does not have the necessary permissions. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. Run an alignment page. This printer is not capable of printing such fine details select another type of printer. The printer is set in draft mode in the printer properties. Gigabit Ethernet B. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy.actualtests. Infrared D. Some of the inkjets are clogged in the cartridge.

replace the printer and then print everything that was saved.key authentication .key authentication B. Unplug the network printer and then replace with a new printer.key authentication D.11b C. WPA2 withshareD.actualtests.co Which of this following wireless security options is MOST secure? m 143 . C. 802. D. Which of the following is the FIRST step the technician should take? tua lTe sts A. WPA withshareD.www.11n B. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam. 802.key authentication C. Any Time. WEP withshareD. B. Save all print jobs.11a D.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A." . WEP2 withshareD. Delete all print jobs before replacing the printer.com Ac A technician must replace a network printer. 802. 802. Notify all users before unplugging the printer.

ini file. B. D. B. convert B.actualtests. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect." . Which of the following is MOST likely the cause of this problem? A. D.www. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . The system cannot connect to the network. After installing the hard drive which of the following must the technician do NEXT? A.co m 144 . boot. Enter hard drive information manually into the Boot. C. Enter hard drive information manually into the Autoexec. Enter hard drive information manually into theNtldr file.CompTIA 220-701: Practice Exam A. The hard drive is faulty and needs to be replaced. Any Time. msconfig D. C. The system does not have enough free hard drive space.com Ac tua A. "Pass Any Exam. chkdsk D. Enter hard drive information manually into the BIOS.ini C. sysedit B.bat. The automatically restart feature in System Failure option is on. fdisk C. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop.

Hard drive is faulty.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . In which of the following can the technician go to review the IRQ settings? A. Start>Run>Regedit B. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. Device Manager>Power Options>Check-off the Hibernate box C. B. Which of the following is the MOST likely problem? A. BIOS>Power Menu>S11>Hibernate D.www." . Answer: B QUESTION NO: 470 "Pass Any Exam.actualtests. CMOS battery is dead. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. Control Panel>Power Options>Hibernate tab B. D. C. BIOSis reporting a memory error. Any Time. APM is off. Device Manager>Computer Properties C. The technician suspects an IRQ conflict.co m .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. My Computer>Hardware>Settings D.

Any Time. Windows Vista Home Basic B. C. The feed roller is defective. Power supply is the wrong form factor. Which of the following is the MOST likely cause? A. The workstation will power up if only a single drive is connected. Powersupplys fan is defective. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. The toner cartridge is defective. The workstation does not power up properly.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. Windows XP Professional C. Power supply is the wrong wattage. B. Power supply is the wrong form factor. Answer: A A. Power supply wattage is too low. B.actualtests. C.www. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. C. Power supply is the wrong voltage.co m 146 . Power supply wattage is too high. D. Powersupplys fan is defective. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . B. D. Window Vista Home Premium "Pass Any Exam." . D. The fuser unit is defective. The pick-up roller is defective. Which of the following is the solution? A.

www. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A." . SLI D. Lower cost B. Error detection C. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . UPS B. Any Time. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam. DDR C.actualtests.CompTIA 220-701: Practice Exam D. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A. SLI B. Better cooling D.com Ac tua lTe A. DLT D. ECC C.co QUESTION NO: 475 m 147 .

actualtests. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts .0 D. FTP D. SNMP C.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. Parallel B. The use of an SSID cannot limit access even though it is used by all the routers. but requires the last device to use a terminator? A." . IEEE 1394 C. VPN B. SSID broadcasts C. Any Time.co m . WEP keys B.www. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A. MAC filtering D. This method allows access to only computers that have specific MAC addresses. USB 2. QUESTION NO: 480 "Pass Any Exam.com 148 Ac A. There is no IP filtering or DNS filtering.

Hazardous chemicals or compounds C.hoc C. Worms D." . Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A. EMI D. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . Any Time.actualtests. CRT C. Slipping hazards or dangerous footing concerns B.com Ac A.www. Network diagram to prevent damaging any cables "Pass Any Exam. Adware B. High temperature warnings and cautions D. WEP key B. AD. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. Channel number C. RFI B. SSID broadcast ID D. which of the following settings should be changed to prevent interference between the two devices? A.CompTIA 220-701: Practice Exam Two wireless access points are located near each other.co m 149 .

C. B. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. D. Static or ESD damage D. Which of the following is MOST likely having an issue? A. Any Time. Replace communications cable. Voltage or shocks C. RF or wireless interference B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device.actualtests. Add additional memory to the printer. Flash drive C. Change the toner cartridges. Which of the following is a primary safety factor when using a soldering iron? A.co m . Check to the correct type of paper is being used.www.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . Touch pad B. IEEE 1394 port D. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A." .

If they want to add more gadgets. UTP C. Fax machine C. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. STP B.co m 151 . Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. LCD monitor B. They can span distances of several kilometers.CompTIA 220-701: Practice Exam A. Any Time." . calendar. CRT monitor C. RJ-11 D. BitLocker "Pass Any Exam. because it has much lower crosstalk and interference in comparison to copper cables. and several other items on their display. which of the following features should they research? A. Scanner D. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. Which of the following devices is MOST likely connected to the other end of the cable? A. NIC D. Switch B. .actualtests.www.

Ask the customer what the issue is. The system does not have enough RAM installed. The sound card is not connected properly. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive.CompTIA 220-701: Practice Exam B. Defender C. Case fan B. and outcomes. Sidebar D. B. B. Document findings.actualtests. Which of the following troubleshooting steps is NEXT? A." . Establish a theory of probable cause. D. Establish a plan of action to resolve the problem.co m 152 . Any Time. C. Decoder software needs to be loaded. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. D.www. Power supply D.com Ac tua A. Heat sink C. The drives device driver needs to be updated. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . C. Answer: A "Pass Any Exam. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. actions. Which of the following is MOST likely the issue? A.

Which of the following is causing this to happen? A. Verify full system functionality. Establish a theory of probable cause. The BIOS need to be updated. D. Any Time.www. The power supply has a loose connection. The keyboard is faulty. Ask the customer questions to identify the problem. actions. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. C. mouse movement and the power light is blinking. D. C. Which of the following troubleshooting steps is NEXT? A. and outcomes.com Ac tua lTe A. The system is in hibernation mode. C. Establish a plan of action to resolve the problem and implement a solution." .actualtests. D. and outcomes. B. Test the theory to determine cause. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . Verify full functionality and implement preventative measures. B. Document findings. B. sts .co A technician arrives at a customers location in response to a call. Document findings. actions. Answer: D QUESTION NO: 497 "Pass Any Exam.

" .heatsinks provide passive cooling. A. Windows key + L C. Fans provide passive cooling. D. C. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. The operating system is corrupt. B. Which of the following is MOST likely the cause for this problem? A.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. Ctrl + alt + delete then lock computer B. D. C. Fans provide active cooling. The technician needs local administrative rights.heatsinks are not.actualtests. Configure NetBEUI settings. Download the latest drivers from the manufacturer. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). C. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . tua A user purchased a TCP/IP laser printer.heatsinks provide active cooling. B.www. The technician needs to map the drive. Fans are applied with thermal compound. B. Fans must be directly applied to the cooled component. Any Time.heatsinks do not. The technician needs domain administrator rights. D. Ctrl + alt + L "Pass Any Exam.com Ac A.co m 154 . Configure the IP settings. Print out a test page. Answer: A Answer: D QUESTION NO: 500 On a Windows computer.

The AC adapter was inserted in the incorrect port. the AC adapter for their older laptop quit working. Any Time. D. "Pass Any Exam. The video cable connecting the monitor is loose. Which of the following is the MOST likely explanation? A." . Windows key + Alt + M Answer: A. B. Answer: C Explanation: If the display of the laptop is not working.www.com Ac tua lTe sts .ROM drive C. A video card with at least 16MB of VRAM D. A CD. then you can try to toggle the video output function key and plug in an external monitor to the laptop. QUESTION NO: 503 A user reports that during a business trip to Europe. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything.actualtests.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. Windows key + alt + delete E. The function key was not pressed to toggle the video output.co m 155 . C.CompTIA 220-701: Practice Exam D. Which of the following is the MOST likely cause? A. which of the following must be available in the computer? A. The laptop BIOS was not updated to support external video. A hard drive with more than 4MB of free space B. The monitor and laptop video cards are incompatible.

C. The sensitivity of the touch pad is too high. D.actualtests. Any Time. Uncheck Extend my Windows Desktop in the Display Properties. Toggle the function key for the video display. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. C. The adapter was rated for 220-240 Volts. The adapter was rated for 110-120 Volts. A Remote Desktop session has been established on laptop. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. Change the display resolution to a lower setting.CompTIA 220-701: Practice Exam B. B. CHAP II Answer: B "Pass Any Exam.www. lTe A user reports that when they are typing. D. The laptop is near a source of EMF interference. B. The adapter was rated at 50-60 Hertz. Adjust the refresh rate of the display to 72 Hertz. Which of the following will correct this problem? A. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . their pointer will randomly move about the screen or highlight words. EFS C. IPSec B. D.co Answer: C m 156 . C. The mouse pointer software is corrupt.com Ac tua A." . instead of seeing their desktop they only see their background graphic. PGP D.

com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A. which of the following MOST reliably prevents all data from being stolen? A. Run the defrag command on the system.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. Remove the control circuit board from the drive.co m Which of the following will improve the functionality of the OS immediately following a new installation? .actualtests. C. D. Install anti-virus software. Install network monitoring software and perform a trace. D. B. Install system patches. C. Configure biometric authentication. Which of the following steps would shorten the startup time? A. Encrypt all local data files. B. "Pass Any Exam. Any Time." . Physically destroy the disk platters. they notice the system takes a long time to display the desktop. D. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer. Perform a disk defragmentation. C. Store the drive next to a magnet for one hour. Setup user profiles.www. Run a full anti-virus scan. Format the drive. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. . After completing the initial configuration. B.

C. The laptop power cord is being used instead of the docking station power cord. Boot the computer in Safe Mode. "Pass Any Exam. Which of the following is MOST likely causing this? A." .CompTIA 220-701: Practice Exam B. Which of the following steps should the technician take prior to installing the application? (Select TWO).www. Call the department management to document the issue. Read the application release notes.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. Run thechkdsk /f command on the system. Remove unneeded startup applications. D. Answer: C QUESTION NO: 512 A. D. B.B QUESTION NO: 513 A technician is troubleshooting a computer error. lTe sts . E. Launch the File and Transfer Wizard. B. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on.co m . C. After initial troubleshooting. Create a restore point. Which of the following should the technician do FIRST after the problem is resolved? A. Answer: A. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. They have had problems installing this application in the past. Defragment the hard drive. D. C. The laptop has an electrical short in the power supply. Any Time. they called the OEM and identify the problem. The laptop battery is defective and needs to be replaced. Decrease the size of the paging file.actualtests. The customer can power up the laptop when using the power cord without the docking station. The customer is using the laptop power button instead of the docking station power button.

D. Monitors sessions between two hosts C. D.com Ac tua lTe sts . C. Answer: B QUESTION NO: 514 The IP address: 192. It runs slower than the processor speed.CompTIA 220-701: Practice Exam B. Provides a logical connection between a workstation and the network infrastructure D. It runs faster than the processor speed. Class B C. Any Time. Describe the issue at the next staff meeting. Class C D. C. Assigns IP address to the workstation B. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A.0. Class A B.co m 159 . Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A.168. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam.10 is an example of which of the following address classes? A.actualtests.www. Document the issue and the applied solution." . B. It runs at processor speed. It runs at half the processor speed. Post the solution on an online tech forum.

Which of the following should they do NEXT? "Pass Any Exam.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). SPX B. A hub broadcasts all traffic to all ports.actualtests. B. D. cached website credentials and desktop preferences. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. Any Time." . C. D.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. TCP D. copy the users profile from the old system to the new system. C. NetBIOS C. From Windows Explorer. DLC E. A hub directs traffic between locally attached computers. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B . and import it to the new system. Use the USMT to export the data from the old system. The customer has required all personal information be migrated to the new computer including favorites. B. Hubs are limited to a bandwidth of 4Mbps. Useregedit to export the user data to the new system.www.co m 160 .E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. A. Hubs only support TCP/IP protocols. IP Answer: C. A. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system.

Update the drivers for the touchpad. Which of the following should the technician do? "Pass Any Exam. Dispose of the monitor in the trash. The laptops NIC needs updated drivers.CompTIA 220-701: Practice Exam A. The power management settings on their laptop are set to disable the internal NIC. D. B. Which of the following is the BEST option to solve this issue? A." . Format the hard drive and reinstall the OS. C.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. Lower the pointer speed in the Mouse Control Panel applet. Disassemble the monitor to prepare disposal of parts independently. The laptop is not receiving enough power from the battery so the battery should be replaced.actualtests. Answer: A QUESTION NO: 522 A. the technician notices files that pertain to other employees. D. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. The laptop is not receiving enough power from the battery so a second battery should be installed. C. D. B. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. If they connect the AC adapter. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. Any Time. Update the drivers for the video card.co m . B.www. Discharge the CRT prior to disposal. Dispose of the monitor according to applicable environmental regulations. C. While preparing the files for the disc burning. they can connect to the network. Which of the following is the MOST likely cause? lTe sts .

providing standard permissions. B. Create a new account for the user. Carry it with the screen closest to your body. they cannot identify their username.CompTIA 220-701: Practice Exam A. Keep the files on the portable drive and then look at them later for confidential material. Carry it by holding it upside down by the base. however. C. C. Organize theusers papers into file folders. D. D. The technician needs to work on the issue but is distracted by the users mess.com Ac tua lTe sts . Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. C. Carry it by using both the power and video cords for stability. B. The user is quite messy and has a lot of paper strewn about. Call the person that wants the disc burned andask them if they can look at the files. Provide copies of the files to the people named on them. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. Which of the following actions should be taken? A. Schedule a later time to call them back once they remember their username.co m 162 . Tell the user that they will return later in the day once they have cleaned their desk. Which of the following should the technician do? A. "Pass Any Exam. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. Any Time.www.actualtests. Follow thecompanys established guidelines to reset passwords. D. Carry it with the protrusion on the back facing your body. B." . Report the issue to theusers manager and return the next day to work on the issue. Reset the password for them and inform them of their username. D. C. B. Delete the files off the portable drive once they are finished burning the disc. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset.

com Ac QUESTION NO: 529 tua Answer: B lTe sts . A customer reports that when the computer starts up. Which of the following would be the MOST effective way to respond to this call? A. put on hold and forward.www. give first impression. D. and forward. Any Time. Respond by asking the caller to slow down and repeat the concern twice." . it sounds like an airplane taking off. B. interpret. Answer: C "Pass Any Exam. evaluate and respond. C. Receive. Verify that the user has not made any OS changes. D. Respond by informing caller to slow down and change their attitude. Receive. Ask the caller to call back when they are in a better mood. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. Check the BIOS for temperature changes. ask for help and respond. Receive. B. understand. D.actualtests. B. Attempt to replicate and verify the issue. C. Listen to callers concern without interrupting and being judgmental. Which of the following should be the FIRST course of action? A. Receive.co m 163 . C. put on hold. Open the case and determine the cause of the noise.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A.

Write down error code and ask for assistance. 32 volts Answer: B A technician is on the phone with a customer. Which of the following is the BEST course of action? A. "Pass Any Exam. The technician receives another incoming call from the technician's friend. C. Email the manufacturer with the details of the issue. Which of the following is the BEST course of action? A. Answer: B QUESTION NO: 533 A technician is responding to a customers call. Forward the customer to another technician in order to listen to the co-worker. Avoid the incoming call and call back later.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. 24 volts D. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. D. 12 volts C. At the same time.com 164 Ac tua QUESTION NO: 532 lTe sts . 6 volts B. B. a co-worker asks the technician for assistance.www. Research online forums for assistance. C. Update the OS with the most recent patches.co m . Put the customer on hold just for a few minutes. Forward the customer to another technician. D. Ask the customer's permission to put them on hold." . Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. Which of the following is the BEST course of action? A. B. Any Time.

Document that disabling the firewall did not solve the issue and call another technician for assistance.actualtests." . This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. disabling the firewall did not help the issue.co m 165 .www. Put the customer on hold just for a few minutes and assist the co-worker. Answer: D "Pass Any Exam. Which of the following troubleshooting steps should the technician take NEXT? A. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue.CompTIA 220-701: Practice Exam B. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. the technician believes that firewall settings may be the cause. After speaking with the user. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. C. Replace RAM modules and verify that all other system components are operating properly. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. however. Reinstall the firewall software. B. B.com Ac tua lTe sts . D. Formulate another theory as to what might be causing the problem. Contact the user to determine if any recent changes have been made to the computer. D. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. Replace the motherboard and perform a system restore. Replace the workstations NIC. C. Use Windows Recovery Console to perform a repair installation of Windows. Which of the following troubleshooting steps should the technician perform FIRST? A. Any Time. C. D.

D. Use a surge protector.www. Answer: B QUESTION NO: 539 "Pass Any Exam. D. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Establish a theory as to what caused the changes to the computer. B. D. Which of the following describes the BEST course of action? A.actualtests. Ignore the content and complete the repair. Report theusers story to management and wait for further instructions. Which of the following should the technician do NEXT? A. The technician speaks with the user. Any Time. B. Report the situation to the appropriate authorities. sts . C. Delete all the illegal content from the user's computer. Install anti-spyware and run an initial scan. Use a signal attenuator." .CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Answer: D Answer: A While troubleshooting a problem on a users computer. B.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. Which of the following can the technician recommend? m QUESTION NO: 537 166 . Insist that the user immediately delete the content. C. Plug the computer into a different power outlet. Perform a virus scan and evaluate the results. Use an uninterruptible power supply (UPS). C. a technician discovers content which they believe may be illegal.com Ac QUESTION NO: 538 tua lTe A.

A low toner cartridge "Pass Any Exam. DRAM D. C. C.com Ac tua Which of the following RAM types requires that all available memory slots be filled. For backup purposes and if the technician deems it necessary. A corrupt software driver B. Ignore the situation so as to avoid workplace conflict. resulting in the need for continuity chips in otherwise unused slots? lTe sts . SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical.co m 167 . Confiscate the co-workers personal storage media. It is not appropriate unless the content is public knowledge. B. D. Which of the following is the BEST course of action? A. random characters? A." . Excessive humidity C.www. Notify the customer about their stolen data. from computers which are in for repair. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media.actualtests. D. When is it appropriate to make copies of a customers confidential data? A. For backup purposes and with thecustomers permission. It is never appropriate to copy acustomers data. DDR3 B. Answer: C QUESTION NO: 541 A. Any Time. RDRAM C. Report the situation to appropriate authorities. B.

co m 168 . Windows 2000.CompTIA 220-701: Practice Exam D. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. Video capture card lTe If using Windows Media Center. Windows XP Professional. WEP B.www. HTTP Answer: A "Pass Any Exam. TV tuner card C. Any Time. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. which of the following hardware components needs to be installed? sts . QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. KVM switch B. WindowsVista Ultimate. D. C. Docking station D.actualtests." . B. WAP D. HTTPS C. Windows XP Home Edition.com Ac tua A.

" . Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A. 16GB B.www. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam.co m .com 169 Ac tua lTe sts . Although Windows XP lets you format only up to 32GB but can read larger volumes. WAP C.actualtests. Processor D. 1024GB D. System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. 32GB C. WPA D. Which of the following components should the technician replace? A. CMOS battery C. SFTP B. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. L2 cache B.

3389 Answer: D "Pass Any Exam. RAM capacity C. Heatsink B. I/O address ranges E.com Ac tua lTe sts . A. Liquid D. B. Mapped network drives F.co m 170 .CompTIA 220-701: Practice Exam A. Active Answer: D QUESTION NO: 552 By default. Check the software for a complete install. C. 2335 D.C. Explanation of error codes Answer: A. 80 B. Check the wireless card to be sure it is seated correctly. which of the following ports is used for Remote Desktop (RDP)? A.www. D." . Check the wireless card for antenna connections.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. 110 C. Hidden devices D. Check to see if wireless is turned on. Any Time. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). Passive C. Devices by type B.actualtests.

Wireless card C." . Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. 23 B. NIC B. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam.actualtests.www. TV tuner C. is used for Telnet? A. Multimedia B. SATA D. Any Time. by default.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers.com Ac tua QUESTION NO: 555 lTe sts . Capture D. 25 C.co m 171 . 80 D.

Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A. HTTP C. Memory C. Which of the following must the technician update? sts . The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Router C. Firmware D. VPN D. Operating system B.co m .www. Enable Boot Logging C. Safe Mode with Command Prompt B.actualtests.com 172 Ac A. but the motherboard needs an update. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. Bridge B. The technician has determined this can be done. WAN B. Any Time.CompTIA 220-701: Practice Exam A. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. Crossover cable "Pass Any Exam. Last Know Good Configuration D. Which of the following would be the BEST recommendation to the customer? A." .

Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away.CompTIA 220-701: Practice Exam D. D. C. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. Use the Safely Remove Hardware icon in the System Tray. Use the Safely Remove Hardware icon in the Control Panel. Send the drive to a data recovery company.actualtests. B.www. D. Turn off the power to the USB device first then the computer. B. a technician should advise the customer to: A. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. C. Answer: A "Pass Any Exam. try and keep the same password so the customer can always remember it. Unplug the device from the computer. Any Time. change the password frequently. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. Which of the following should the technician do? .co m Answer: A 173 . C. use their telephone number as the WEP key.com Ac A. B." . D. try not to use numbers in the password.

C.com Ac tua QUESTION NO: 565 lTe sts . Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station.www. select new. The monitor driver version C. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam.co m 174 . Which of the following is the FIRST item to check? A. rightclick on the desktop. use the run command and type folder. The power to the external displays docking station D. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. Improved security features C.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A.actualtests. B. D. create the folder on a flash drive and then click and drag the new folder to the desktop. Any Time. If the monitor has been degaussed recently B. create the folder in My Documents then click and drag the new folder to the desktop. and select folder. Improved registry settings D." . Improved performance B.

Boot the unit in Safe Mode by pressing Ctrl/Esc. Have the user check external drives for media. the computer boots off the installed operating system on the hard drive.actualtests. however. C. C. D.co m . B. Any Time. D. C. When Windowsstarts. Which of the following is the FIRST step the technician should take? A.CompTIA 220-701: Practice Exam A. C. Have the user power off for five minutes then restart the system. press F8 and select Safe Boot. Boot into BIOS/Setup and change the boot sequence. Which of the following is the FIRST action the technician should take? lTe sts .www. "Pass Any Exam." . Boot into BIOS/Setup and update the BIOS. D. Boot into BIOS and check the hard drive status. website where cookies are required. The technician explains this is a: A.com 175 Ac A. B. The technician tries to boot the computer with the Windows CD in the drive. B. Boot the unit in Safe Mode by pressing F5. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. Boot the unit in Safe Mode by pressing F8. Run a check disk operation on the hard drive. tua A technician wants to reinstall Windows operating system on a notebook computer. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. B. website that does not require a password to log in. popup advertisement that has been blocked. press F8 and select Last Known good configuration. When WindowsStarts. Boot into setup/BIOS and check the Graphics options.

Unplug and then re-connect all cabling to the components. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. B.www." .co m Answer: A 176 . Check to see if the monitor and computer are powered by a UPS.CompTIA 220-701: Practice Exam D.0. Ask the customer how the laptop is being used when it reports the error. C. Run the computer until the error occurs then find where the source of the heat is.1. Answer: C "Pass Any Exam. Remove the battery and run the laptop on the external power supply. B. D. C. C. Enable print sharing from the main computer. Which of the following is the BEST course of action to take? . Check the System Event log for over temperature entries. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning. Any Time. Ask the customer what is occurring when the display is lost. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. secure website. Configure the printers IP to 127. D. Set the printer to DHCP. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model.actualtests. B.0. Update or reinstall the display driver.com Ac tua A. D. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. Set the IP address to match the gateway address. Which of the following would be the NEXT troubleshooting step? A.

actualtests.www. D. B. Which of the following is the BEST course of action to determine the cause? A. D. Answer: B QUESTION NO: 576 "Pass Any Exam. C." . have the customer clear the print queue and reboot. The technician arrives and finds the printer is online but there are not any lights on the network card. B. C.co m 177 . power cycle the printer to update the driver. D. check the printer properties on the server. check the printer for paper jams in the path. Remove the power and check the position of the jumpers on the motherboard. The NEXT step to evaluate the problem is to: A. B. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. cycle the power on the printer and observe the boot process. but only in monochrome. The NEXT action would be to: A. have each user remove and re-install the printer to update the driver. The technician knows the print server had maintenance done over the weekend that included driver updates. replace the network card in the printer. Consult the maintenance manual for the error code.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. C. power off the printer. flash the firmware on the printer to match the new driver.com Ac tua lTe sts . pauses and then repeats. Check the quick setup guide for BIOS settings. Replace the video card because there is no display. Any Time.

WPA encryption D. Computer Browser "Pass Any Exam. Any Time. WPA2 B.www. Standby B. Smart card authentication C." .actualtests. Hibernation C. Password authentication B.co m 178 . Sleep D. WPA. Which of the following Windows services is not starting during boot? A.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Biometric authentication Answer: D QUESTION NO: 578 A. WPA D. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts .CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. Which of the following security technologies is this considered? A. WEP C.

" . DMA controller D. check the power cable on the monitor. Answer: C QUESTION NO: 581 A. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. check the video cable from the monitor to the PC. check the video cable from the monitor to the PC. BIOS C.actualtests. Turn the monitor on/off. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A.www. try turning the monitor on/off. check the power cable on the monitor. Turn the monitor on/off. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. The technician on call determines that the PC is powered on and is not in standby mode. Any Time. reseat the video card. Print Spooler D. Southbridge B. try turning the monitor on/off.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . Add Hardware Wizard C.CompTIA 220-701: Practice Exam B. B. Reseat the video card. Check the video cable from the monitor to the PC. BIOS "Pass Any Exam. D. reseat the video card in the PC. Northbridge B.co m . C.

" . D. Replace the power button. Which of the following is the NEXT troubleshooting step the technician should take? A. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. Check the power outlet to verify it is supplying power. Answer: A "Pass Any Exam. Any Time. C. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Northbridge B.www. Southbridge D.co m 180 . Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. CMOS D.actualtests. Check the power supply for voltage output. BIOS D.CompTIA 220-701: Practice Exam C. B. DMA controller C. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Verify that the power button is plugged into the motherboard.com Ac tua lTe sts . Southbridge C. Northbridge B.

Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. 959 D.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A.actualtests." . The technician can also print a test page from another workstation. Slot A Answer: A A. "Pass Any Exam. Biometric password B. The technician can ping the users workstation and the printer. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). Port triggering C.com Ac A user reports that they are suddenly unable to print to a network printer. B. Theusers workstation has a faulty NIC. 775 C. C. Any Time.www. The printer is no longer the users default printer. The printer has a faulty NIC. It was working fine yesterday.co m 181 . The printer has corrupt drivers. 478 B. Case open switch D. D.

Disable all file shares. B. Which of the following is the FIRST thing the technician should do? A. "Pass Any Exam. Update the antivirus definitions.www. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. C. DDR2 E. D." . Verify when the last time the computer was working correctly was.com 182 Ac tua lTe sts . B. Set automatic updates to download only. Which of the following should be selected to BEST meet the user's needs? A. C. Unplug the PC and put on an anti-static wrist strap. Any Time. Update the virus definitions and start a scan for viruses.actualtests. SODIMM D. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. B. Turn off the firewall.co m . they do not want the updates to interfere while they are working. Assign a password complexity policy. Which of the following is a best practice? A. however. Update the network device drivers. D.E QUESTION NO: 590 When troubleshooting an issue with a customer. PCI express C. Inform the customer of how long it might take to resolve the problem. C. Turn on Automatic Updates.CompTIA 220-701: Practice Exam A. Multi-core B. Dual-core Answer: A.

Which of the following is the FIRST thing a technician should check? sts . C. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Check power on theusers laptops. FAT16 B. Set automatic updates to download and install. Fingerprint scanner C. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.com Ac tua A. WPA D.co m 183 . Check the domain print server.actualtests. Username/password B. FAT32 "Pass Any Exam." . Check the network connections. B. D. lTe Several users report their print jobs did not print to the local shared printer. Check the print queue. HPFS C. Which of the following file systems should the technician select? A. Any Time. NTFS D.CompTIA 220-701: Practice Exam D.www. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A.

D. Check the boot order in the BIOS. Task Scheduler Wizard D. Motherboard settings B. a technician notices that the software hangs during the hardware detection phase. The technician needs to change the computers settings to boot from a recovery CD.com 184 Ac QUESTION NO: 598 tua lTe sts . Check the disk for scratches. Firmware settings C.www. Any Time. Jumper settings D. Check for incompatible hardware. Backup Manager C. Answer: A After several months users report that their computer runs slower. C. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Task Manager B.co m . Where should the technician make the necessary boot order changes? A." . B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. Check the CMOS battery. How should the technician troubleshoot this issue? A.actualtests. The problem is related to large files being deleted. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A.

PC/XT "Pass Any Exam.co m 185 . ATX B.actualtests. Right-click My Network icon. select Properties B. C. Right-click System Tray. Right-click Start menu. Right-click My Computer icon. Which of the following is the BEST solution to locate the correct drivers? A. select Properties C. A cable modem D. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. The installation CD is not available. A network interface card B. An asynchronous modem C. Check the USB port. Check the manufacturer's website. Any Time. Add Hardware Wizard. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. D.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. select Properties D. B. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts .www." .com Ac A. Check the printers BIOS. AT C.

HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. ACL Answer: A QUESTION NO: 603 When a job fails to print. NNTP B. PPTP C.CompTIA 220-701: Practice Exam D. SMTP D.www.co QUESTION NO: 604 m . where would a technician go in Windows to print out a test page? A. TELNET C. From theprinters drivers B." .actualtests. Manually on the printer C.com 186 Ac tua lTe sts . From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. Any Time. RDP D. NTP B. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam. From the printer properties page D.

Any Time.CompTIA 220-701: Practice Exam A. Port mirroring C. Modem lTe Which of the following network devices interconnects networks together? sts . Switch B. Full duplex D.actualtests. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Half duplex B. Router D.www.co m 187 . Modem C. Hub C. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Hub B. Bridge D. Modem C.com Ac tua A. Router D. Hub Answer: D "Pass Any Exam." . Switch B.

while an inkjet printer sprays the image on the page.co m 188 . The control panel C. A local printer has a small footprint and cost less money than a network printer that has a large footprint.actualtests. The power supply D. Laser printers use toner. while the inkjet printer can only use ink cartridges. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. The interface Answer: A "Pass Any Exam. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A. thermal. B. Ink jet printers are safe for the environment. D. while laser printers can be harmful to the environment. C. Laser printers fuse the image to the page. while an inkjet printer fuses the image to the page.com Ac Answer: D tua lTe sts . Any Time. and impact printer? A. The writing element B. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. B. A maximum of two computers can share a local printer verses unlimited users can share a network printer. D.www. inkjet. Laser printers melt the image onto the page." . Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. C.

640 x 480 B. Any Time. Outdated or corrupt print driver.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . customer's personal files and professional data.www. which of the following provides the MOST room for effective cooling? A. C. D. A print job is waiting in the print queue. C. person who would be directly affected in the case of a breach.actualtests. which of the following is the minimum default resolution setting that Windows XP supports? A. Printer configuration is incorrect.com 189 Ac tua lTe sts A. B. company's intellectual property and proprietary information. B. D." . Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution. equipment from abuse and misuse. NLX D. ATX C. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors. BTX B. Which of the following may be the cause? A. but the printer does not print the job.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. The application used to create the document is incompatible with the printer. . 800 x 600 "Pass Any Exam.

D. optical drive. the number of partitions across multiple hard drives. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology.CompTIA 220-701: Practice Exam C. EGA's was 640 x 350. Answer: A "Pass Any Exam. how data is distributed between multiple drives. CGA's resolution was 320 x 200 . SODIMM D. C. Any Time. SD flash drive C. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. QUESTION NO: 617 A CD drive is a type of: A. DVD/RW drive B.actualtests. solid state drive. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. B. hot swappable drive. network drive. number of installed hard drives.com Ac tua lTe sts .co m 190 . D. C. and SVGA resolution is 800 x 600.www. 800 x 640 D. B." . the back up tape drive configuration.

AGP slot D. it must have which of the following? A. Automatic voltage detection between 110 and 220 voltage is provided. tua On a desktop computer. Automatic integrated surge protection is provided through the upgrade. Thermal grease between the processor and the fan C. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly.actualtests." . upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . equal or lesser than the original power supply wattage. IDE drive C.3 volts of power to the computer. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. Thermal grease between the processor and theheatsink "Pass Any Exam. DIMM chip B. The computer can run faster because of the larger power source. Thermal grease between the fan and theheatsink B. B. it is important for the output to be: A.com 191 Ac A.www.co m . B. equivalent to the original power supply wattage. Any Time. The addition of 3. D. D. C.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. C. auto sensing from 100 to 240 Volts. Two processors installed on the motherboard D. equal or greater than the original power supply wattage.

Double the clock speed on a 32-bit processor B. D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. The scanner must be installed between the PS2 mouse and the computer. C. C. The OS will have to be reinstalled. Hyper-V technology C.actualtests. B. Hyper-threading technology D.www. The scanner must be configured to read the code(s) desired. Which of the following statements is MOST likely true? A. The memory speed will decrease. the computer must be equipped with which of the following? A.com Ac QUESTION NO: 626 tua lTe sts . A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed. which of the following should occur? A. The flatbed scanner must be removed. The barcode scanner should be set up in the computers BIOS. B.co m 192 . Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). Any Time. The computer will overheat. "Pass Any Exam. The computer will not pass POST. D." . Answer: A When installing a barcode scanner on a computer.

CPU B. D.com 193 Ac A. Hard drive "Pass Any Exam.co m ." . To allow peripheral devices such as a monitor to remain attached B.B QUESTION NO: 630 The user states the desktop computer is very noisy. Duplex C. A memory chip is defective. Cooling fan C. Which of the following is the possible cause? (Select TWO). The CRT display has failed. To allow LAN/WAN switching Answer: A. A. The power supply is not connected to the system board. Any Time.www.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. B. Windows has a corrupt boot. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding.ini file. sts . C. Laser Answer: A QUESTION NO: 629 Answer: A. Inkjet D. Impact B.CompTIA 220-701: Practice Exam A. To provide additional software security to the laptop D. To allow additional power to be available to the laptop when docked C.actualtests. Which of the following could be contributing to the noise? (Select TWO). E. To provide additional USB ports for the laptop E. A PCI card is not correctly seated.

asks to have a single-connection that will carry video and audio to and from the PC. D. and personally contact the owner to update on the status of the repairs. C. B." . DVI-D "Pass Any Exam. Document the work done at the firm and leave the company owner a voicemail. leave a copy for the company owner.actualtests. QUESTION NO: 632 A. Boot from Emergency Boot Disk. and due to space constraints. Boot to Last known Good Configuration. The repairs go as planned.co m Answer: B . Any Time. B.CompTIA 220-701: Practice Exam D. the owner would probably not want to be bothered during the work day. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. Document the work done at the firm. C. Boot from LAN. Document the work done at the firm. Which of the following technologies is capable of this functionality? A. Boot in Safe Mode. Memory chip Answer: B. Motherboard E.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. relaying details of the repair to save the technician time. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems.www. ask one of the assistants at the company to contact the owner. D. Which of the following would be the BEST course of action for the technician to take? sts . Call and/or email the owner the status of the repair and answer any remaining questions they might have.

B. PC card 7. D.www.actualtests.CompTIA 220-701: Practice Exam B.com Ac A. Memory has to be installed in same speed and size modules. Keep the hard drive within acceptable temperature ranges. Express card C. The motherboard jumpers need to be properly configured. using chips equal to or larger than 1GB in size. which of the following is true? A. Mini-PCI card B." . DVI-I C. PC card 8.1 D. in marked matching slots. C. Any Time. Keep the power supply within acceptable temperature ranges. Keep thenorthbridge chip within acceptable temperature ranges. "Pass Any Exam. B. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A. Memory has to be installed in matching pairs. Keep the processor within acceptable temperature ranges. C.co m 195 . VGA D.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B . Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory.

www. Fractional T1 C.co m Answer: A 196 . Which of the following would be the MOST cost effective cable to choose? A. Coaxial C. C. UTP B.CompTIA 220-701: Practice Exam D. the company is being forced to run the lines along power wiring and overhead lighting. STP Answer: D "Pass Any Exam. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? . B. Fiber D. WiMAX B. Run a high powered magnet over the drive several times. Memory has to be installed in marked matching slots. Use Windows built-in Disk Management utility and format the disk.com Ac tua lTe A. Use a multi-pass third party formatting utility. Reformat the hard drive.actualtests. Due to limited ability to conceal cabling within walls. Satellite D. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. Any Time. using at least five passes." . D. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A.

Windows XP Professional E. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. Security Center B. Device Manager C.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A.C QUESTION NO: 642 A. Four D." . Any Time.www. WindowsVista Business D.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts .actualtests. WindowsVista Ultimate B. Windows Vista Home Premium Answer: A. Which of the following operating systems currently include this functionality? (Select TWO). One B. Fuser "Pass Any Exam. A. Windows 2000 Pro C. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents.co m . Windows Defender D. Two C.

7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A.10. 100Mb B. by design. regedit D.68. edit C. ping a 192. "Pass Any Exam.5 D.168. Any Time. 10Mb D.16.0. msconfig B. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) .11 B.122.com 198 Ac tua lTe sts . ping f 189. can run at which of the following modes? A.co m .CompTIA 220-701: Practice Exam B.www. ping v 10. Full duplex C. Ribbon C.18.actualtests." . Toner D.5 C. Liquid ink Answer: C QUESTION NO: 644 Network hubs. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A. ping t 172.1.

The RAM has been inserted backwards in their slots. Upon power on.actualtests. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing. Which of the following is the MOST likely "Pass Any Exam. D. The physical printer online light is lit. MSCONFIG was used to enable the computer services. B. C. Any Time. Which of the following choices is MOST likely the cause? tua lTe sts A.ini file. The monitor is not plugged into the video card. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. The PC BIOS does not support the new RAM size.co Which of the following utilities is used to perform a baseline on a hard drive? m . the operating system will only recognize 1GB of RAM." . B. no errors are reported and the data cable is connected.www. The BIOS revision is the latest version. D. MSCONFIG C. MSTSC D.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. Which of the following is the MOST likely cause of the issue? A. MSIEXEC . MSCONFIG was used to disable the computer services. C.com 199 Ac A technician is adding RAM to a PC. PERFMON B. MSCONFIG was used to execute the system. MSCONFIG was used to execute the win. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A.ini file.

Device Manager D.co m 200 . Computer Management B. Control Panel B. Component Services Answer: A "Pass Any Exam. D.1 C. The Use Printer Offline option is not checked." . System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A.0.actualtests. The Printing Preferences has been changed in Printer Properties.0. System Information D. C.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A.www.0.0.0. ping 128. The Print Processor has been changed in Printer Properties.com Ac tua lTe sts . My Computer C.CompTIA 220-701: Practice Exam cause of this problem? A. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. The Use Printer Offline option is checked. B.1.0. localhost 128. ipconfig 127. ping 127.1 D.0 B.1. Any Time. Performance Logs and alerts C.

Computer Management C. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Startup Menu C. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A. System Tray "Pass Any Exam. Performance Logs and Alerts D. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A.co m 201 ." .actualtests.com Ac tua lTe sts . Control Panel D. Computer Management B. Performance Logs and Alerts B. Performance Logs and Alerts D.www. Device Manager C. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. Device Manager C. Component Services D. My Computer B. Computer Management B.

" .actualtests.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . Any Time. System Properties C. cmd B. System Information . Task Manager D. msinfo32 D. System Information C. System Configuration B. System Properties B. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A. Power Options "Pass Any Exam. Task Manager D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A.www. dxdiag C.com Ac tua lTe sts A.

Hardware Wizard D.com Ac tua lTe sts .168. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A. Performance C.1. 122.168. Simple File Sharing B. 4. Event Viewer C.100 C.100.CompTIA 220-701: Practice Exam B.10.1.1 B.www. Hardware Wizard D. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A.1 D. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A. Hardware Wizard D.1 Answer: D QUESTION NO: 665 "Pass Any Exam. 172.co m 203 . 192.actualtests.1.168." . Simple File Sharing C. Any Time. Power Options B.

64 Answer: C "Pass Any Exam. 16 C. 26 D. 10 C. 8 B." . 26 D. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. Any Time.actualtests.www.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A. 26 D. 10 B. 12 C. 8 B.com Ac tua lTe sts . 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 63 D. 12 C. 10 B. 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A.co m 204 .

11b D. Which of the following components is the MOST likely at fault? A. The battery is full and the laptop is plugged in. D. Allows multiple users to have access to a central gateway. Allows multiple computers to communicate with each other in a network. and mouse. Connects multiple computers to one monitor. and there are no error codes or beeps. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on.com 205 Ac A. 802. Fan B. B. 802." .11g B.www. Router B.co m . and that it gets unusually hot. 802.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. 802. Modem D. C. keyboard.11n C. CPU "Pass Any Exam. Any Time. DSU C. Connects multiple users to one computer. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts .actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A.

Cable ties B.actualtests. Logic bomb Answer: B "Pass Any Exam.com Ac tua A.www.CompTIA 220-701: Practice Exam C. Any Time.co m 206 . ESD strap C. Produces unsolicited advertisements via pop-up messages lTe sts . Battery D. Spam D. MSDS D. Unsolicited mail that is sent electronically C. Trojan C. Code that waits for a specific response before activating B. Collects user and program information usually for malicious purposes D. Worm B." . Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A.

com 207 Ac tua lTe sts . WindowsVista Business C. Safely Remove Hardware Function. VPN C.www. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. LAN D. C. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC. Adware D. WindowsVista Premium D. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Virus B.co m ." . B. WAN B.actualtests. "Pass Any Exam. Worm C. Windows Vista Home B. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A. Unplug from the USB port. Disable in the BIOS.

Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A.CompTIA 220-701: Practice Exam D. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam.com Ac tua lTe A. Start> Run>typecmd> dir D. Which of the following is the FINAL step that should be performed? .www. A record of the administrative passwords C. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible. An established recovery point B. Establish a theory of probable causes of the incompatible driver D. Escalate the problem to the next higher tier support shop C. Start> Run> typecmd > ipconfig C. Start> Run>typecmd > nslookup B. A complete restore of the hard drive D. Cycle the power to ensure that thent driver works B.co QUESTION NO: 681 m 208 .actualtests. Restart the OS. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A. Any Time." . Document findings.

Check to see if the NIC is functioning.1.actualtests. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. B.com Ac tua A technician wants to configure a Windows XP Pro laptop.0. Check thatWiFi is enabled. Ask if they have a modem.10. NIC B. Stand by B. 127. 192. 169.1 D. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity.255 Answer: D A. D.co m 209 . Any Time. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts . Shut down C.CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before. Which of the following should the technician do? A.255. C.1 C.127 B. Hibernate D." . 255. however.168. Suggest they move computer around. The laptop also needs to be able to resume quickly from this mode.0. WiFi Card "Pass Any Exam. they are not receiving any WiFi signals.254. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A.255.www.

Right click on the print job and select restart. The customer had the laptop working properly all day in a docking station setting. Right click on the print job and select properties. lTe sts A week ago a technician completed several upgrades for a business. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. "Pass Any Exam. Contact the customer with a follow-up call. B. B.co m Answer: B . inquiring how the systems are running and offering any additional assistance." . Have the customerrestart the computer to reset the keyboard for the customers profile. Right click on the print job and select resume. but is now attempting to use the laptop's embedded keyboard. Contact the customer with a follow-up call. C. Email the business owner and offer discounted services for the next system upgrades.com 210 Ac tua A.www. B. D. D.CompTIA 220-701: Practice Exam C. C.actualtests. Any Time. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. Email an assistant at the business to see if they are satisfied with the services rendered. The technician has not heard back from the client. inquiring when the next system upgrades can be started and offer discounts. Bluetooth D. C. Right click on the print job and select cancel. Which of the following would be the BEST course of action to take? . Which of the following is the NEXT action to take? A. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. Question the customer to determine if they are using the embedded keyboard for the first time.

co QUESTION NO: 691 m 211 . /v C." . /b D.www.actualtests.INI file C. Modem C. BOOT. Bridge D. Where would be the proper place to configure this? A. Switch B. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam.CompTIA 220-701: Practice Exam D. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? .com Ac tua lTe A. Check the keyboard drivers in Device Manager and reload if out of date. BIOS D. /r B. Any Time. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A. PXE Boot Rom B. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD.

Any Time.co m 212 . RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . Which of the following RAID arrays is the technician using? A.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on." . RAID 6 D. RAID 1 C. RAID 10 "Pass Any Exam. Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. RAID 0 B. RAID 1 B. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A.com Ac A. Processor B.www. RAID 5 D.actualtests. CPU Fan C. RAID 5 D. RAID 1 C. Optical Drive D. Which of the following is MOST likely failing? A. RAID 0 B. RAID 5 C.

especially Ethernets "Pass Any Exam. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. Any Time. Fiber C. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector.www.actualtests. CAT6 C. Coaxial D. STP D. STP B. RG-6 C.com Ac tua lTe sts A. UTP ." . Fiber B. RJ-45 B.co Which of the following cable types contains a foil shield inside the jacket? m 213 . The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). ST D.

RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A.www. 802.com Ac tua lTe sts . Bluetooth "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A.11n C. Any Time. Fiber B. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A. 802. Coaxial B. Fiber D. RJ-11 B. BNC C. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. UTP C. Satellite C.actualtests.11a B.co m 214 .11g D. ST D. DSL D. 802." .

Spam D. Spam C. Botnet C. Cable C. DSL B. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam." . Adware sts .co Which of the following computer infections allows several computers to launch attacks against a network? m 215 .actualtests.www. Fiber D. Botnet B. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A. Spyware B. Adware D.com Ac tua lTe A.

CD B. Internal hard drive D. Power strip B. Network Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam A. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. Spyware B. Spyware C. Spam B.actualtests. Floppy C. Surge protector D. Adware C. without actually installing it on the workstation? A. Any Time.co m 216 .com Ac tua lTe sts QUESTION NO: 709 . Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A." . Worm D. Botnet D. Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on.www. Uninterruptible power supply C.

SMTP D. IDE hard drive B. ATX B. "Pass Any Exam. FTP B." . Micro ATX C. 12Mbps.co m 217 . C. DVD. 800Mbps.com Ac tua lTe sts .ROM drive C. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. 480Mbps. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A. 400Mbps. HTTPS C. B.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A.actualtests. AT D. D. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. USB thumb drive D.www. Any Time.

com 218 Ac tua lTe sts . Increases length of cable D. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. In addition.www. 20 or fewer D. 6/12 Volts DC or 12/24 Volts DC D. Any Time. 10 or fewer B. Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. Which of the following could be the problem? "Pass Any Exam." .co m . 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access. 110/120 Volts AC or 220/240 Volts AC B. AC or DC Voltage C. 15 or fewer C. the customer reports the NIC link lights for that computer are not on. Lower latency C.actualtests. Fire resistant B.

actualtests.com Ac tua lTe sts Explanation: To troubleshoot this problem. Which of the following boot options will accomplish this? A. D. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. Answer: D QUESTION NO: 719 After installing a network card. Where can the technician locate the NTLDR files? A. Updating the device driver may help when an installed device isn't working properly. the technician notices a yellow exclamation mark in Device Manager. Enable Boot Logging C. Network server is not working.co m 219 . you should update the device driver. .www. B. Boot Mode B. Join the computer to the workgroup. Firewall is not working.CompTIA 220-701: Practice Exam A. Update the device driver. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. Which of the following is the NEXT step? A. C. Internet site is down. Switch is not working. B. Remove and replace the network card. Any Time. Re-install the OS. NTOSKRNL "Pass Any Exam. D. Safe Mode D." . C.

Any Time. When the laptop is plugged into an outlet it starts. NTLDR C.actualtests.www. CONFIG.co m 220 . Replace the battery. Change power outlets. Which of the following is the NEXT step to troubleshoot the issue? sts . Remove the battery.SYS B. Replace the power button. D. Upgrade the memory. but there is no video. lTe A technician is troubleshooting a laptop. which of the following is the FIRST process that runs? A. Which of the following is the BEST solution? A.CompTIA 220-701: Practice Exam B. D.SYS D. Upgrade the video card.com Ac tua A.INI D. NTDETECT. Replace the LCD. OS installation disk C. BOOT. B. B. IO. Connect the laptop to a monitor. C. C." . POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. Answer: A "Pass Any Exam.COM Answer: B QUESTION NO: 722 When a computer is turned on. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start.

The MBR B.com 221 Ac tua lTe A. "Pass Any Exam. C. D. D. Any Time. Which of the following could be the issue? A. The AC/DC adaptor D.ROM/DVD player into a laptop. Check the manufacturer's recommended settings. The OS is not installed. Which of the following is the MOST likely issue? A. B.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed. Check to see if a disk is present in the drive. Check if the drive is properly plugged in. Which of the following should the technician do NEXT? m . sts . C. Additional memory needs to be installed. The technician powers on the laptop and the drive is not detected.co A technician installs a new CD." .www. The RAM is not seated properly. The power-management console C. The system is overheating. Check the USB settings for the drive.actualtests. B. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down.

to perform a technical risk assessment of employees within the company. B. D. Asking passive aggressive questions E.actualtests. communications in both directions simultaneously. printing on both sides of paper simultaneously. Requesting public information B. System RAM B.com Ac tua lTe sts . to test sociological boundaries with in the company.co m 222 . Answer: A QUESTION NO: 730 Where is the power on password stored? A. Flattery Answer: C. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A." . communications in both directions one at a time. Insulting the subject to motivate a response C. D. Answer: D "Pass Any Exam. C.E QUESTION NO: 729 Social engineering is used to: A. C. B.www. Any Time.CompTIA 220-701: Practice Exam A. printing on both sides of paper one at a time. engage in harmless communication. acquire unauthorized information to achieve a goal. Hard Drive D. CMOS ROM C. Assuming a position of authority D.

Port 23 C. It retrieves email from the mail server. Port 23 C. B. D." . It holds a log of the last three passwords used. It pings a workstation from a remote server. Port 110 "Pass Any Exam.com Ac A. tua lTe sts . B. D. Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. A tool that allows a user to use the workstation as a telephone through the network.co m 223 . by default? A.www. C. A tool that allows a user to connect to other computers. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. Port 21 B. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. by default? A. Port 25 D.actualtests. A tool that allows a workstation to tell the network that the workstation is present. Port 25 D. A tool that tells a user of the workstation that they have exceeded their memory quota. It blocks popup ads. C. Port 21 B.

Network D.actualtests. Power supply D. Wireless router B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. Any damage to a hard drive caused by an intention or unintentional jolt or movement. electric shock felt on computer case. Printer E.www.com Ac QUESTION NO: 738 tua Answer: A lTe A. C. A method of recovering lost data from a hard disk. USB C. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). RAM module is faulty C. A recognized method of disposing hard drives that contain sensitive data. sts .C QUESTION NO: 739 "Pass Any Exam. The user described the problems as: occasional rebooting. Processor is going bad B. D. Excessive movement between system memory and virtual memory. B. Which of the following is the cause? A. and the hard drive stops working. overheating." . A. System RAM Answer: B.co m 224 . Any Time.

netstat B. Start>Programs>Accessories>Communications> Command Prompt D. Which of the following utilities could be used to check if there is a remote device on the network? A.www. C.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A.co m 225 . Help the user with every issue that they call about and put all other work orders on hold. D. Any Time. Explain to the user they need to fill out a work order for the computer issues. nslookup D. ipconfig C." . Shift + B C. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Ctrl + Alt + B D. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues.actualtests. B. Ask another technician to take over support for this user. Start> Programs> Accessories> Command Prompt "Pass Any Exam.g. Ask the user to call another technician for more in-depth assistance. A. F9.com Ac tua lTe QUESTION NO: 741 sts Answer: B . Which of the following should the technician do? A. Start> Run>cmd B. Start> Run> Accessories> Command Prompt C. F12) B. Function keys (e.

Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent. D. Which of the following is the FIRST step that the technician should do? A. Reboot the workstation and have the user log in again. and all other users are able to print to the printer. B. Riser card D. however.CompTIA 220-701: Practice Exam E. Restart the print spooler service. Replace the paper in the printer. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. it does not print. every time the user sends a print job to the printer. The cleaning label B.actualtests. The manufacturer's documentation C. A past technician's documentation D.D QUESTION NO: 743 A user is trying to print to a network printer.com Ac tua lTe sts .www. Start> Control Panel> Run>cmd Answer: A. PS/2 B. NIC C." . Which of the following places should the technician look to find the proper handling procedures? A. Any Time. C.co m 226 . MSDS Answer: D "Pass Any Exam. There are multiple printers in the office. Confirm the printer name where the user is trying to print.

B. domain. assist with data transmission. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. prevent damage from weather. provide protection from heat. D. LAN B. Any Time. which of the following is the BEST way to dispose of the old cartridge? A. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. B. C. Store in an air-tight container. D. Seven D. Three C. Return to the manufacturer for recycling. Dispose in an incinerator. C.actualtests." .co m When applying the security settings to a network. WAN. C.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. Put the toner into a sealed bag and then throw into the garbage. prevent outside interference. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . One B. "Pass Any Exam. Nine .www.

C. Ensure that shielded cable was used for the network. Check to see if theCD.co m Answer: B 228 . D.Rom is compatible hardware." . Make sure that the network cable is not touching any other cables. Make sure the network cable is seated properly in the users computer. Make sure that the disc is a CD and not a DVD. Making sure the power supply will fit into the casing. There are no limitations. Making sure that replacing the power supply is not cost prohibitive. Replacing it with a power supply made specifically for that unit. Check to see if the network cables were terminated properly. B. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. Ensure that the CD drive is installed. Any Time.actualtests. workgroup. one power supply is as good as another. sts When a component has a proprietary power supply what is the main limitation? . C.www. B. Answer: C QUESTION NO: 753 "Pass Any Exam.Rom is not reading a disc.CompTIA 220-701: Practice Exam D. D. C. which of the following would be the FIRST step to evaluate this issue? A.com Ac tua lTe A. What should be the BEST first step to resolve this issue? A. Check to see if the BIOS register the drive. B. D. Answer: D QUESTION NO: 750 A user reports that their CD.

Any Time.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. B. D. powering up? B. smart cards. Is another piece ofequipment. retinal scans. C. B. An established recovery point." . What would be the questions to ask this customer? (Select THREE). D. A record of the ADMIN passwords. C.co m . The customer says the tower computer will not turn on and the monitor will not turn on either. Is it a LCD or CRT monitor? E. complex user names. Other equipment plugged into the same power strip/surge protector also will not turn on. that is plugged into the same power strip/surge protector. Did the computer and monitor work before? C. background checks for users. Was the electric bill paid? D.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. An emergency recovery disk (ERD).B QUESTION NO: 756 A remote Customer calls with a dead computer. Which of the following would be the BEST questions to ask the customer? (Select TWO). "Pass Any Exam. What is the manufacturer of the power strip/surge protector? Answer: A. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A.actualtests.www. lTe sts . A complete back up of the hard drive. Answer: C QUESTION NO: 755 A.

C. Can you or someone else check the circuit breaker for that receptacle? D. Always on C. Nothing should be affected C." . Any Time. Always on B. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A. Nothing. Standby D. What kind of equipment is plugged into the power strip/surge protector? Answer: B. proceed with solution. Has any electrical work been done recently? G.www. Create restore point D. Hibernate C. Make a list of all programs that will need to be reinstalled in event of a system failure B.actualtests. What is the manufacturer of the power strip/surge protector? E. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F.co m .CompTIA 220-701: Practice Exam A. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D .F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. How big is your electric bill? B.com 230 Ac A. Standby B. Wake on LAN "Pass Any Exam. Is another piece of equipment plugged into the same power receptacle and is it working? C.

Check that the tube and capacitors are intact D. Any Time.co Answer: B m 231 . Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista. Throw it in the trash. end the conversation C. Say nothing. Put on an ESD strap and inspect the internal components B. relax and try to be as calm as possible while working through the distraction C. Give them a list of blog sites and documentation that discuss the twoOSs D. Explain that what is being done is extremely complicated and requires concentration. CRTs are being replaced by LCDs Answer: B "Pass Any Exam.actualtests. Dispose through proper channels or send it to be repaired C. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working.CompTIA 220-701: Practice Exam D. Which of the following is the BEST solution? A.com Ac tua A. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home." . Ask to be excused to use the phone to take a small break outside to get some air B. Which of the following should the technician do? A.www. It is getting to the point that is becoming a distraction. Tell the customer that both are excellent choices B. the customer continually asks questions about every step being performed. D. Continue answering thequestions. What is the BEST response to this question? sts QUESTION NO: 761 .

CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. Which of the following is the BEST option to alleviate this issue? lTe sts . Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A.actualtests. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. D. B. Between 8 and 10 characters D. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Between 6 and 8 characters C. 90 to 180 days B." . Replace all CMOS batteries in the office B. 60 to 90 days C. Have the user work after hours to finish their print jobs. Annually D. Any Time.com 232 Ac A. Raise the priority of the users jobs to the highest level. Install a generator in the office C.co m . Give the user permissions to cancel other users print jobs. Between 10 and 12 characters B. Install a UPS in the office "Pass Any Exam.www. Give the user a dedicated printer. C.

Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks.actualtests. Which of the following is the action that is being performed? A." . Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. Suggest the computer be moved around. Have an employee work nights to perform the shut down when the power supplies battery is about empty D.com 233 Ac tua lTe sts . but the computers gives an error that the computer has not been shutdown properly. Preparing system for Automated System Recovery (ASR) C. Loading a full backup onto your workstation D. Any Time. Retrieve the work from a hot site for the office C. You decide to go to a prior restore point. closes programs. Rolling back to an earlier configuration B. however they are not receiving any Wi-Fi signals. "Pass Any Exam. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS.co m . What is an option to ensure that all work is not lost and damage does not occur to the system? A. and shuts down the computer B. Use software that in case of an outage saves your work. There are UPSs connected to the equipment but they only last about 30 minutes.CompTIA 220-701: Practice Exam D.www. Which of the following should you try FIRST? A.

com Ac tua A. Make sure that the disc is a DVD and not a CD. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Check that the Wi-Fi adapter is enabled. C. D. D. Which of the following is the FIRST step to take to resolve this issue? A. Change the power settings in Power Management.co m 234 . Biometrics C.CompTIA 220-701: Practice Exam B.ROM is not reading a disc. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . Ensure that the device is working in Device Manager.actualtests. B. Any Time. each time the customer closes the laptop the computer goes into standby. C. Software firewall B. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD.www. Check to see if the CD. Ask for model number. Smart card D. However.ROM has compatible hardware. C. Change the computer from a laptop to a desktop. Check to see if the BIOS registered the drive. Which of the following would MOST likely solve the issue? A." . Change the power settings on the projector. D. Move the projector further away from the laptop. Ask if they have a modem. Answer: C "Pass Any Exam. B.

B.D QUESTION NO: 776 "Pass Any Exam. C. make the user promises to keep them quiet.www. Answer: A. What is the manufacturer of the mouse? Answer: A. D.co m 235 .CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. Which of the following questions should a technician ask this customer? (Select TWO). Check for other equipment plugged into the same power strip/surge protector. A. Which of the following steps should be performed to check the monitor? (Select TWO).com Ac tua lTe sts . C. B. Move the mouse and/or press the space bar to check if the computer is in sleep mode. repeat back the issue to the user to ensure understanding. D.actualtests. If the mouse has roller ball underneath could they examine it? B. Check to see if the monitor and system hardware are compatible. What type of mouse is it? E." . Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. be stern with the user. What mouse driver are they using? C.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. What is the manufacturer of the computer? D. Any Time. Check the video cable to make sure it is still connected. E. tell the user to call back when they have calmed down. A. Press CTRL-ALT-DEL and check Task Manager for programs running in the background.

C. Connecting to a parallel tape backup device D. D. The hard drive location in the computer. Which of the following should be done FIRST prior to the installation? A.actualtests.co m 236 . B. D. The amount of RAM installed. Connecting a loop-back plug B. B. Failed fan in the power supply. Which of the following should be checked? A. Hard drive location in the computer. Upgrade all drivers. Printing to an older printer C. B. C. Create a restore point.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer.www. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. "Pass Any Exam. The manufacturer of the RAM installed in the computer. Which of the following should a technician check to resolve the issues? A. Update the anti-virus software. Which of the following MOST likely uses a parallel port? A. D. Any Time. CPUheatsink seated properly.com Ac tua lTe QUESTION NO: 778 sts Answer: D . Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. Perform backup of all data." . C. Remove unneeded external components. The manufacturer of the computer and hard drive.

Escalate the problem to the next tier support. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. B. Hibernate D.com Ac QUESTION NO: 782 tua lTe sts . Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Standby B. Standby D. Any Time. Wake on LAN B.co m 237 . actions and outcomes. Establish a theory of probable causes of the incompatible driver. Cycle the power to ensure that thent driver works. D. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Document findings. Always on C.www.actualtests." . Always on C. C. Which of the following is the LAST step that should be performed? A.

Throw it in the trash. Which of the following should the technician do? A. Answer: D QUESTION NO: 785 A. Dispose through proper channels or send it to be repaired.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. Which of the following should be done to ensure safety? A. relax and try to be as calm as possible while working. Check that the tube and capacitors are intact. B. Send them off on a small task to get a moment to concentrate and finish the job.actualtests. B. D. B. two monitors. Move some of the devices to other outlets and replace the power strips with surge protectors. two printers. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. It is getting to the point that is becoming a distraction. Six C. Explain that what is being done is extremely complicated and requires concentration. C. Continue answering the questions. Which of the following is the BEST solution? A.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . the customer is asking questions wanting to know every step being performed and why. Ask to be excused to use the phone to take a small break outside to get some air. Answer: D QUESTION NO: 784 A CRT has stopped working. "Pass Any Exam. Twelve Answer: A QUESTION NO: 786 Two workstations." .co m 238 . Any Time. Eight D.www. Put on an ESD strap and inspect the internal components. CRTs are being replaced by LCDs. D. Zero B. C. and a mini refrigerator are plugged into one power strip in a single outlet.

Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. C." .com 239 Ac A. Any Time. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. Install a UPS in the office. and properly shuts down the computer.actualtests.co m . Restore all files from a storage device.www. closes programs. Replace the CMOS batteries to all affected equipment. Roll back to a previous restore point. tua lTe Computers are left on overnight to complete certain calculations and tasks. Install a generator in the office. D. Load a full backup onto the workstation. B. There are UPSs connected to the equipment but they only last about thirty minutes. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. D. Setup a hot site for the office so all data will be backed up. Prepare system for automated system recovery (ASR). D. Replace the power strips with UPSs and eliminate the extension cords. Install software that saves work. C. Install power strips in the office. Replace the power strips with surge protectors with longer cords.CompTIA 220-701: Practice Exam C. D. C. Have employees shut down their computers before they leave and perform the calculation during their down time. Which of the following actions should the technician perform FIRST? A. Have an employee work nights to perform the shut down. B. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . B. "Pass Any Exam.

B. C.www. Which of the following should the technician do to solve this issue? A. Change the computer from a laptop to a desktop. Change the power settings on the projector. The client would like to access the network from outside the home and on the top floor. Use alt + tab to toggle between screens. Any Time. C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector." .com Ac tua lTe A.co m 240 . B. C. Each time the customer closes the laptop the computer goes into standby. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Which of the following would the technician recommend for the client? A. Change the power settings in power management. B. Enable DHCP on the laptop. Install a wireless modem. Reboot the laptop to toggle image between screens. Set the SSID code on the laptop. Answer: C "Pass Any Exam. Use the function + f8 key to toggle between screens. D. D. Use the function + f10 key to toggle between screens. D. Press the function key and then configure the projector settings. Install an access point.actualtests. Which of the following should the customer perform? .

Install multiple fans. Answer: C. B. AGP slot C. This might be an indication that the battery is failing and can no longer hold a charge. Install more memory in the system.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. Use hyper-threading. Cools the power supply C.co m 241 . Answer: B QUESTION NO: 796 "Pass Any Exam. The LCD backlight is failing.com Ac tua Explanation: A.www. Prevents motherboards temperature from getting to low B. C. Which of the following is the BEST recommendation to make? A. B. D.actualtests. Dissipates heat from the chips D. CPU slot D.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server." . The LCD inverter board is going bad. C. D. Install a liquid cooling system. The screen is set to automatically dim to optimize battery power when power is disconnected. Any Time. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. Heatsink B. Prevents the monitor from overheating lTe sts .

The LCD backlight is failing. 169.16 B.168. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A.1 C. B. B. Ergonomics B.254. the LCD returns to normal brightness. To prevent memory vibration caused by theheatsink fan.com Ac tua lTe sts .co m 242 . Any Time. C.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. Which of the following should a technician tell the user? A.www.10 "Pass Any Exam. the LCD screen gets dimmer. 192. Smart key C.actualtests. Which of the following authentication technologies can be used? A." . To provide insulation around the processor.16 12. The LCD inverter board is going bad. D. To protect the CPU from direct contact with theheatsink.0. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. This might be an indication that the battery is failing and can no longer hold a charge. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop. Biometrics D. D.1. When the user connects the AC power. C. The screen is set to automatically dim to optimize battery power when power is disconnected. 172. To provide thermal transfer from the CPU to theheatsink.

129.www.9 D.253. 129.128 D.18.253.128 B." . Any Time.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.254.16.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.168. 192.25.254.1 C.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.16. 92.168.com Ac tua lTe sts . 169.1 B.1.1.168.10 C. 201. 192.254.29.168.25. 192.10 C.254. 201.CompTIA 220-701: Practice Exam D.25.29.18.16. 92.1 B. 92.10.128 Answer: D Which of the following IP addresses is a class B address? A.co QUESTION NO: 801 m 243 .1.18. 192.actualtests. 129.9 D.1.

10.255. 255.16. s1A@r4A&! B.1. June171988 C.168.10.10 B.18.10. 92.168.1 D.0.254.10.co m 244 . 201. 172.128 B.0. comptia1 Answer: A "Pass Any Exam. 192.9 D. 192.253. 192. 127.1 C.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A. 169.www.254.25.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A. Any Time.168.com Ac tua A.10 C.0.1 C. 192.10 D.29. 129.255 lTe Which of the following IP addresses is a loopback address? sts .168.actualtests." . 169.254.255.16.0.CompTIA 220-701: Practice Exam A.10 B. 9ca5rl D.

CD "Pass Any Exam.actualtests. BIOS password B. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A. DVD D. by default? A. Document the problem. D. B. WPA D. SSID C.www.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure.com Ac tua lTe sts . C. Keyfob D. Keylogger C. Resolve the problem. Flash C. Any Time. Take the computer apart piece by piece until the problem is identified. Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. Recreate the problem.co m 245 . Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A. Blu-Ray B." . WEP B.

Modem C.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A." . Flash B.www. Graphics C. Capture D.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 . IEEE 1394 D. Parallel . HDD D.actualtests. Any Time.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. DVD C. PCIe B. NIC B.

802. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. WindowsVista Basic B.CompTIA 220-701: Practice Exam A. Infrared D.11a B. WindowsVista Ultimate C.co m 247 .com Ac tua lTe sts QUESTION NO: 816 . Windows 2000 D. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A." .www. Windows 2000 D. Keyboard C. KVM B. Windows XP Answer: D "Pass Any Exam. Any Time. Touch screen D. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. Bluetooth C. Windows Media Center C. WindowsVista Premium B.actualtests.

To allow RAID support C.actualtests. Add and Remove Programs "Pass Any Exam. Legacy support for older systems .co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . File encryption options C. User access and permissions options E. Support for file encryption D. A. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Any Time. My Computer> System> Performance> Settings> Virtual Memory B.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Ability to share the file and folders Answer: B.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). Network Neighborhood> Ethernet controller B.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. To support dynamic disks B." . Files can be larger than 256MB B.www. Macintosh PC read/write access D.

msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. WEP64 B. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A.com Ac tua lTe sts QUESTION NO: 823 . WPA Answer: C "Pass Any Exam. which of the following commands would the technician use? A. Control Panel> Power Options D. WEP128 C. Any Time. sigverif C.CompTIA 220-701: Practice Exam C. ipconfig D. Contain on a sticky note on the back of the monitor B. Hide a password document in the workstation D.www.co m 249 . Never write down the passwords C.actualtests. WPA2 D." . sfc B. In a Windows Vista workstation. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer.

co m . Refuse the callers request and inform an IT manager. Answer: C QUESTION NO: 827 A print job fails to leave the queue. the print spooler requires other services to be running first. Printer Driver B. C. Print Spooler D. Which of the following services may need to be restarted? A. primary services. B. These types of services are known as: A. Any Time. registry level services. Give the caller the username and password. D.actualtests. D.www.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly." . They ask the employee for their username and password. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. dependency services. Windows Spool Service C. They state they need to upgrade the antivirus protection on the workstation. Give the caller the information and inform an IT manager. C.com 250 Ac tua lTe sts . perfmon. driver level services. Which of the following should the employee do? A. B.msc "Pass Any Exam. Refuse the callers request and inform the police.

print D. Any Time. to describe their 1394 "Pass Any Exam. A dual-core 32-bit processor and a 64-bit operating system D. how might a technician determine if the unit has WiFi capability? A. Check for an externalWiFi on/off toggle switch. eSATA C. D.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. Without knowing the specifics of that model." .CompTIA 220-701: Practice Exam B. printmanagement.www.com 251 Ac tua lTe sts . IEEE 1394 D. Check the Device Manager for a wireless network device.co m . 802. such as i.link and Lynx. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. A 32-bit operating system and a 64-bit processor C.msc C. Other companies use other names. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. A 64-bit processor and a Vista Home Basic operating system B. Check for an external antenna.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire.actualtests. Serial B. C. Check forWiFi radio on/off switch on the function keys. B. services.

"Pass Any Exam. Which of the following is the BEST response? sts .co m . Any Time. Apologize and excuse oneself for a moment to take the call quickly outside the room. "Here is all my documentation for the repairs.www. Which of the following is the BEST action? A. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM." . This is because it is not only high speed but also supports isochronous data. which means delivering data at a guaranteed rate. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. B." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. Your data should be fine. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. the phone rings. D. I replaced the motherboard.actualtests. Have the phone onvibrate before starting the repair." B. I cannot guarantee that your data will not be lost. which is the main circuit board for the PC. D. C. I am not replacing the hard drive. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed.com 252 Ac A. I will let you know what happens after the repair. Well. "I am not sure if your data will be lost I will confirm with my manager. Take the call. such as video devices. This type of repair will not affect it." B. "I replaced some of the computer parts and now it is functional. C. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. Which of the following is the BEST response? A." C.CompTIA 220-701: Practice Exam products. In the middle of doing the repair. please read it and then get back to me with any questions.

The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard.www. Do the repair. Encrypt the sensitive data so that it cannot be read without a key. Biometric fingerprint scanner "Pass Any Exam. Show the client how to put the keys back on. Front panel media lock B. B. B.Attributes. C. while protecting the data from the operating system related issues? lTe sts . C. Keylogger C. Do the repair and request that the client trim their fingernails to prevent the keys from popping off.actualtests." .co m . tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Which of the following is the BEST response to the clients next repair order? A. D.CompTIA 220-701: Practice Exam D. Refuse to do the repair until the client learns how to type with long fingernails. but let the client know that the client will be charged extra for the same repair nexttime. D. Partition the drive into two physical drives making C: the OS and D: the data. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A.com 253 Ac A. Hide the sensitive data from casual view using folder Properties . Partition the drive into two logical drives. Any Time. making C: the OS and D: the data. Do the repair with a good attitude. Immediately leave and go to another room to take the call and deal with the repair later.

www.actualtests.co m 254 . Replace all cooling fans with new ones. C. Tell the client they need to install a surge protector soon." . Leave it up to the client to take their own precautions. UPS B. C. D. B. Power strip C. Larger power supply D. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam D. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Cover the extra power plugs not being used with electrical tape. Any Time. D. Which of the following is the BEST action to take? A. Remove excessive dust and loose items. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A.com Ac tua lTe sts . B. Install an uninterruptible power supply (UPS). Check for and remove outdated components. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A.

Class B C. Run CHKDSK on the hard drive. Any Time.co m 255 .www.0? A. Defragment the hard drive." . C. C. Formulate a theory. Suggest purchasing a newer processor. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. Class A B. B. D.0? "Pass Any Exam. Document the actions. B. D. They have had the system for two years and use it primarily to download photos.com Ac QUESTION NO: 843 tua lTe sts .actualtests.255. Which of the following is the FIRST action to take? A.255. Answer: B Which of the following network classes exists if the default subnet mask is 255. Identify the problem.255. Class C D. Increase the systems RAM.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly.0. which of the following actions should be taken NEXT? A. music and browse the Internet. Establish a plan. The system specifications are still very good. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255.

0. Class C D.0? A. Class B C. Class D "Pass Any Exam.168. Class A B. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Any Time. Class B C. Class C D.0. Class A B. Class B C.1.1? lTe sts . Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172.30." . Class C D.255. Class B C.co m 256 . QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255.22.0.com Ac A. Class A B. Class D tua Which of the following network classes exists if a hosts IP address is 192.actualtests. Class A B. Class C D.0.www.0? A.CompTIA 220-701: Practice Exam A.

Switch B.co Which of the following devices can automatically assign host IP addresses? m 257 . Any Time. Class A B. Class C D. C. Hub D.1.com Ac tua lTe sts A.actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. static IP address. reserved IP address.172. Task Manager "Pass Any Exam. B. stationary IP address.www." . Router C. dynamic IP address. Class B C. Bridge . Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A.1? A. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. D.

right click on the print job and select restart. right click on the print job and select cancel. Device Manager C. Double click theprinters icon. right click on the print job and select pause. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A.www. C. Any Time. Answer: A "Pass Any Exam. The components driver is not found. right click on the print job and select delete. B. D. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. Double click theprinters icon. Double click theprinters icon. B. C. right click on the print job and select properties.actualtests. Double click theprinters icon.CompTIA 220-701: Practice Exam B. The component is not installed. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A. Virtual Memory D. The component is disabled. The components driver is outdated. right click on the print job and select restart. right click on the print job and select cancel. Double click theprinters icon.co m 258 . C.com Ac tua lTe sts QUESTION NO: 853 . Double click theprinters icon. B. right click on the print job and select resume. D. Double click theprinters icon." . Double click theprinters icon. D.

right click on the print job and select cancel. The print drivers have not been installed on theusers remote computer. Ports C.com 259 Ac tua lTe sts . D. Double click theprinters icon." .CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. Advanced B. Double click theprinters icon. C. Answer: C QUESTION NO: 857 In Printer Properties. Security D. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A.co m .actualtests. Double click theprinters icon. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. right click on the print job and select resume. Which of the following is the MOST likely cause? A. The shared printer is not compatible with the host computers operating system. 5 B. right click on the print job and select restart. D. B. right click on the print job and select properties. C. Simple file sharing has not been enabled on the host computer. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. B. Any Time.www. 10 "Pass Any Exam. Print sharing has not been enabled on the host computer. Double click theprinters icon.

D. C. Inform the customer of the expense that is being incurred.co m Answer: C 260 . B. A remote salesman must transfer contract data to the corporate office. B. D. A user checking their personal email at an office. Please inform me if you think you want me to come back and check it again tomorrow.ended questions. A remote user updating the antivirus software on their notebook computer.com Ac tua A. Only ask the customercloseD. 15 D. Which of the following responses would be BEST to use? .actualtests. Use technical acronyms to show your technical expertise. lTe sts A technician has replaced a failed DIMM. Answer: D "Pass Any Exam. C. Be sensitive to the customer's culture. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. A kiosk in a department store that looks up information in their online catalog. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A." . Please inform me if you continue to have any problems with this PC. B. Any Time. The technician has verified that the unit is working properly and is now updating the customer on the event.www. Please try to be more conscious of static when using this PC.CompTIA 220-701: Practice Exam C. C. Please inform me if the PC will be processing more work than for which it was designed. D.

Upgrade the hard drive and reboot the system. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation. Follow the manager's instructions. Call the service manager and inform them of the current situation. Which of the following is the NEXT step to take? A. Document the entire event." . Complete a full backup of the workstation before making any upgrades. Any Time. Call the customer and reschedule for another time.actualtests.com 261 Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. which of the following is the FIRST course of action to take? A. Document the solution. B.co m . C. Call the service manager and inform them that the new service call cannot be made in time. Before starting any work on the system.www. B. C. Answer: A QUESTION NO: 865 "Pass Any Exam. with a response time to another site of two hours. share this with the customer and take any preventative measures. Which of the following would be the BEST choice to address this situation? A. Call the service manager and inform them of the current situation. D. Call the new service customer and re-schedule the call for another time. Unplug the workstation and begin the upgrade. A new service call is received. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. D. C. D. Document the core actions and inform the customer the repair has been completed. Remove the cover of the workstation case and use an ESD strap before the upgrade. share this with the customer and take steps to minimize the reoccurrence. B. Inform the customer of the steps taken during the repair and continue to the next service call.

D. Installation of updated device drivers sts .com Ac tua lTe A." . B. CDFS. HPFS. you can use only NTFS file system because only NTFS support encryption. VRAM C.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 .actualtests. NTFS-E is an invalid file system name. CMOS B. FAT32. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. NTFS. Any Time. C.INI file C. TPM D. Partitioning and formatting of the hard drive D. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam. Answer: C Explanation: To implement file encryption on your Windows 2000 computer.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. Proper configuration of the BOOT.www. Installation of the NTLDR B.

Electrical surges C. and does not wish to lose any files in the process.4GHz spectrum.co m .11g wireless signal. ESD D.actualtests. 802.www. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A.CompTIA 220-701: Practice Exam A. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). Windows Vista Home Premium B. Dual-channel C. Double-sided B. IEEE 1394a C. RFI B." . Windows Vista 64-bit edition D.0 D. The customer has installed a new cordless telephone recently that uses the 2. USB 2. Which of the following is the MOST likely cause of the customers issues? A. WindowsVista Ultimate "Pass Any Exam. Any Time.11n B. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802.com 263 Ac tua lTe sts . ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. RDRAM D. Windows Vista Home Basic C. A.

Which of the following should the technician check FIRST? . Wattage D. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A.www. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. If the printer needs a memory upgrade to print multiple documents at once. Frequency B. If the printer needs a firmware upgrade to print multiple documents at once. C. lTe sts A user reports that none of their documents are printing. Trojans C.com 264 Ac tua A. WindowsVista Business Answer: D.B . D. Any Time. DLLs E. A.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). Spyware B. The user sent ten different documents over a span of an hour. Hertz C. Amperage Answer: C Explanation: "Pass Any Exam. Freeware D.co m Answer: A." .actualtests.CompTIA 220-701: Practice Exam E. B. If the printer needs the queue cleared. If the print spooler service needs to be configured for multi-page printing.

CompTIA 220-701: Practice Exam Power supplies are rated in watts." . Nickel Metal-Hydride B. Any Time. Use an alternate route and get to the appointment ten minutes after the scheduled time. B. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. Amperage and resistance are not selling points for power supplies. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A.co m . C.actualtests.www. Alkaline C. and explain the delay. 32 B. 64 C. reschedule for another time. QUESTION NO: 875 How many devices are supported on a single USB port? A. D. Call another technician and have the other technician reschedule the appointment for another date. The technician had planned to arrive five minutes early. It is standard among power supplies and has nothing to do with the devices connected to the power supply. Pull over. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam. call the customer and cancel the appointment. Lithium Ion D. call the customer from a mobile phone. Which of the following is the BEST course of action? A. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. "Pass Any Exam. Pull over. you must be careful about the wattage it provides.com 265 Ac tua lTe sts . While replacing the power supply in your PC. 127 D.

Work quickly. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. Which of the following is the BEST method of working with this user? A.www.co m Answer: A . explain with authority. B. Listen and ask questions using non-technical terms. using the various OS options available. and an error message of a corrupted file. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. Which of the following is the BEST course of action? sts . After listening to the user. The user is attempting to install a local printer and has become frustrated and is berating the support staff.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. until the technician can arrive and work on the computer themselves. Speak slowly. The company has provided remote control software. Advise the user to not do anything else. Repeat the steps multiple times so that the user can understand the computer terms. C. Which of the following is the BEST course of action? "Pass Any Exam. B. QUESTION NO: 879 A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. C. As the technician begins to evaluate the situation. Shut down the computer. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. D. the hard drive has failed and the data cannot be retrieved within the hour. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. to boot the computer and retrieve the users data to a shared network drive. Any Time. D. The customer would like another computer so they can make their presentation that is due in an hour. the customer demands the computer be replaced immediately. Remain calm and positive." .actualtests.

and then explain why they cannot get the printer installed themselves. until they have completely calmed down.CompTIA 220-701: Practice Exam A. D. Explain to the customer in non-technical terms. explaining to the user the unit will be restored as quickly as possible. they determine that the hard drive has failed. The technician receives a call and the caller ID shows the call is from the technicians childs school. Immediately stop working and leave the room to answer the call. Ignore the call. Which of the following is the BEST course of action? A. B. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. B. Remain positive with the user.com Ac tua lTe sts . D. D. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. Immediately replace the hard drive with a new. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. explaining you will remote into the computer and assist in installing the printer. Answer: D "Pass Any Exam. B. C.co m 267 . use MMC to grant administrative rights to the user. The customer states they have important documents and photos on the drive which cannot be replaced. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. Inform the customer about the need to take the call from the school. Any Time. conducting an initial evaluation of the problem with the customer. Listen calmly to the user. Which of the following options is the BEST course of action? A. Document on the service record the steps the technician took to evaluate the drive. C. such as a data recovery service. Request the customer to leave the room while the call is answered. in case the customer decides to sue for loss of data." .www.actualtests. larger model. but the data is gone. as the school can be contacted later in day. While the user is talking. and then tell the user to try the install once again. C. what has happened to the drive and explain the options available.

com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. Which of the following is the NEXT step to take? A. Install an on hand video card and show the customer it is repaired. Which of the following is the NEXT course of action? .actualtests. B. Discuss options acceptable to the customer to address the issue. Document the evaluation and actions taken. . Question the user to insure they do not attempt to make changes and break the computer again. Replace the PS2 keyboard with a USB keyboard and try again. They have checked the printer and found coworkers have been printing documents. Any Time. Question the customer on any changes made to the computer before installing the video card." . Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A.co m The technician has completed the repair action on the computer. Check the power connections to the equipment and see if there is a surge protector in use. D. B. C. Boot to BIOS/setup and confirm the hardware settings are correct. B. Which of the following would be the NEXT evaluation step? tua lTe sts A. Which of the following is the NEXT step to take? "Pass Any Exam. D. Check the work area and keyboard for foreign substances.www. the video card is failing. Establish the probable cause of the card failure for the customer. C.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. D. Re-evaluate the repair theory to ensure the issue will not occur again. C. Test the computer to determine the probable cause of failure.

Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. check Network Places to ensure proper card functionality. After inserting the PCMCIA card.co m 269 . Any Time. D. Which of the following describes the NEXT step to take? lTe sts . Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. The technician has to turn on plug and play before the scanner will work. B. and then configure the card using the administrative account.CompTIA 220-701: Practice Exam A. B.www. Install the card using the customers log in. C. D. After installing the card. The technician has to boot. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer.actualtests. and then install the drivers. C.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip." . The technician has to use Device Manager to update the drivers and then attach the scanner. C. Which of the following actions will BEST resolve the issue? A. Ask the customer if they have installed a local printer at home. have the customer test the card using their log in. Ask the customer to open the printer properties and check the page size and paper orientation. The technician needs to install the scanner using the instructions provided. as this may have deleted the network printer. B. ensure the phone and modem properties are set for the local area code. Check that the network printer is connected to the USB port on theusers computer. plug in the scanner. After installing the card with the administrative account. Answer: B QUESTION NO: 888 A. D.

co m . B. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks.com 270 Ac A.www. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop." . Bluetooth devices will need to add the security code. DNS D. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. NETBEUI is unavailable on non-Windows operating systems. D. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . TELNET C. B. HTTP B. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A. C. If the external keyboard number lock is toggled on.CompTIA 220-701: Practice Exam A. the Infraredport will no longer function. C.actualtests. "Pass Any Exam. Any Time. Docking stations will only work if an external power supply is connected. NETBEUI is designed to be used on small size LANs. D. A. When the Bluetooth function is enabled. If wireless security is enabled on the network. C. the embedded keyboard will not function correctly. NETBEUI can only be used on pre-Windows NT networks. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. B.

E. They have no moving parts and can tolerate vibration. They require more power than other drive types.actualtests. "Pass Any Exam. They are susceptible to failure typically caused by strong vibration or rough handling.com Ac A.co m Answer: D 271 . C." .CompTIA 220-701: Practice Exam D. C. and begin running diagnostics on the printer. D:\i386\tools\console B.www. NETBEUI can only be used with DHCP. and verify the correct tray is being selected before printing. Any Time. D:\i386\tools /cmdcons C. Answer: A. The customer works at a company where the users all print to networked printers.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. NETBEUI is not a routable protocol. and send a print job. tua lTe sts A customer reports that a computer can no longer print. run a self-test. Which of the following is the BEST approach the technician should take? . run a print engine test. and then attempt to print from the computer. is setup as the default printer. B. D. turn the printer off and on. turn the printer off and on. B. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. Ask the customer which printer the customer prints to. D:\i386\utilities\console D. Verify which printer the customer prints to. D. ensure the device is still online. They have a larger platter than other magnetic devices. Redirect the customer to another printer if available. Reinstall the printer drivers.

com Ac tua lTe A. USB hard drive B.actualtests. Blu-Ray drives can read Blu-Ray media. C. DVD media. DVD drives can readBlu-Ray media. D. Blu-Ray drives can read Blu-Ray media. C. IDE drive C. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. and require more power. more reliable. more reliable. DVD media. which of the following holds true? A. DVD media. but not CD media. B.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. DVD drives can readBlu-Ray media. more reliable. Any Time. more reliable. B. Solid state drives are faster. and require more power.www. Solid state drives are slower." . Flash drive D. and require less power. but not CD media. SATA drive sts . Solid state drives are faster. and CD media.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. D. magnetic drives. and require less power. and CD media. Solid state drives are slower. DVD media.

Which of the following ports needs to be blocked to prevent Internet access? A. Liquid cooling systems are more effective at cooling the processor. A switch interconnects devices on the same network to be able to communicate. where a router interconnects one or more networks. Liquid cooling systems are less effective at cooling the processor. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. 20 B. Liquid cooling systems are less efficient than the traditionalheatsink technology. FTP B.www. C. C. by default? A. B. Any Time. and a switch transmits data directly to the device. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. FTPS C.co m . D.actualtests. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. "Pass Any Exam.CompTIA 220-701: Practice Exam A.com 273 Ac tua lTe QUESTION NO: 901 sts . 21 C. A switch interconnects one or more networks. B." . HTTPS D. A router broadcasts all data packets that are sent on the network. 23 D. where a router interconnects devices on a network. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A.

Any Time. and a router transmits data directly to the device.com Ac tua lTe sts . Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. C." . which of the following is the BEST task to perform? A. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC. Backup the hard drive.co m 274 . Format the hard drive.www. Partition the hard drive. Hibernate Answer: D "Pass Any Exam. Suspend D. Update the device drivers. FAT32 C. Standby C.CompTIA 220-701: Practice Exam D. A switch broadcasts all data packets that are sent on the network. NTFS B. B. which of the following file system formats would be the BEST choice for security purposes? A. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. D. Wake on LAN (WOL) B. CDFS D.actualtests.

System Information C. Device Manager B.co m . QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam.11i network standard that ensures the most secure wireless encryption.com 275 Ac tua lTe sts . but WPA2 was the most secure standard. WEP was the original encryption standard developed for WiFi networks. Encryption type D. WEP B. Any Time. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. Security key used C. WEP2 C. but that could be easily hacked. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A.actualtests." . WPA D. Broadcast name B.www. SAFER+ is used to encrypt Bluetooth communications. WPA2 Answer: D Explanation: WPA2 is the more secure 802. WPA was an upgrade. Disk Management D.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A.

Any Time. Which of the following has MOST likely been performed? A. QUESTION NO: 910 Which of the following BEST describes a virus? A." .com Ac A. B. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts . A program that is used to track user information for commercial reasons. Windows Key + D C. A malicious program that spreads itself in a system without the need of a host. Malicious code that can propagate itself to different host files. Drive lock D. Ctrl + Alt + L D. "Pass Any Exam. IR scanner B. A program that appears to be harmless but has a malicious agenda.www. Port 25 is no longer being used. Fingerprint scanner C. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25.actualtests.CompTIA 220-701: Practice Exam A.co m 276 . Port 25 has been opened. C. D. Ctrl + Alt + Esc B. B. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.

Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. C.com 277 Ac tua lTe sts .actualtests. Any Time.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. Solid state Answer: D "Pass Any Exam. Port 25 is running at full duplex. D. PATA D. Data has been backed up. Data has been restored. m Answer: B .www." . SATA B. The hard drive is set to pre-format conditions. Which of following drive types did the technician install? A. IDE C. Username and password B. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A. Port 25 is setup for port forwarding.CompTIA 220-701: Practice Exam C. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. Biometrics C. D. BIOS security D. The hard drive has been reformatted. B.

actualtests. Solid state B. IR keyboard D. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4.7GB? A.com Ac tua lTe sts . Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4. FDD D. Any Time. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Optical C." . Single-layer DVD D.www.7GB of data. Laser barcode reader C. Floppy disk C.co m 278 .CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Dual-layer DVD B. CCD barcode reader B.

Auto Alignment B. Resolution C. Event Viewer "Pass Any Exam. Start Menu C. Task Bar D. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. My Network Places B.www. S-Video C.com Ac A. My Computer D. HDMI B.co m 279 ." .CompTIA 220-701: Practice Exam A. Degauss D.actualtests. Any Time. VGA D. Task Manager B. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. Control Panel C. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts .

Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.co Which of the following network connections uses an analog signal? m 280 . Fingerprint scan B. Dial-up C. Wireless B.com Ac Biometric authentication is a security feature preventing access to a device. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. Satellite C. Satellite . Any Time. Which of the following is an example of this feature? tua lTe sts A. Verbal recognition D. Dial-up B. "Pass Any Exam. Cable D.actualtests. DSL D.www. Password C." .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A.

5 meters (16 feet) B." . 480Mbps C.actualtests.0 interface? A. IEEE 1394a D. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A. 7 meters (23 feet) C. 800Mbps D. 400Mbps B. Desktop PCs D.com Ac tua lTe sts . Notebooks C.www. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A.1 C. USB 1. Cell phones B. USB 2. Any Time.co m 281 .0 B. 10 meters (33 feet) D.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A. PDAs "Pass Any Exam.

com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A. Control Panel > System Applet > Properties > Advanced Tab D. 800Mbps . 63 D. Any Time. 15 C. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam." . 7 B. 300Mbps C. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A. Right click on My Computer > Properties > Network Identification Tab C. 400Mbps D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A.www. Right click on My Computer > Properties > Computer Name Tab B.actualtests. 150Mbps B.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 .

CRT monitor C.RW drive Answer: B QUESTION NO: 934 In Windows XP. which of the following is the proper way to delete a print job in queue? A. Intel Pentium M B. Intel Itanium C. Windows Server 2003 C.CompTIA 220-701: Practice Exam A." . Any Time. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts .co m . Intel Pentium 4 Extreme Edition D.actualtests. WindowsVista Business B. Windows 2000 Professional D.com 283 Ac A. Optical DVD. Laptop LCD screen B. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A. USB mouse D. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. Intel Core 2 Duo "Pass Any Exam.www.

Answer: B While replacing an ATX power supply in an older model desktop PC. The NumLock option is enabled. Newer ATX power supplies are 20/24 pin compatible. Older ATX power supplies are no longer available. C. After clearing it with the manufacturer. 4-pin male to male D. the technician observes the motherboards main power connector has less pins than the new power supply cable. 9-pin male to male C.com Ac QUESTION NO: 939 tua lTe sts . Any Time. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. Answer: B "Pass Any Exam.actualtests. C. Which of the following is the correct cable to use? A.www. The ToggleKeys option is enabled. Which of the following is the MOST likely cause of this situation? A. 6-pin male to 4-pin female B. The StickyKeys option is enabled. numbers appear on the screen.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. D. The FilterKeys option is enabled. Older ATX power supplies have a separate P4 connector. B. Newer ATX power supplies do not use pins 21 through 24.co m 284 . D." . the cable is plugged in and the PC is up and running. Which of the following is the BEST reason why this fix worked? A. B.

SDRAM B.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. DSL D. Any Time. Printer settings D." . Between the CPU and RAM B.www. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. Cable C. Fiber B. On the front side bus D. SODIMM D. Print queue C.actualtests. RDRAM "Pass Any Exam. DDR2 C. On thesouthbridge chip C.com Ac tua lTe sts . On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A. Print test page B.co m 285 .

CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A.actualtests. Plenum B. 802.11a B.com Ac Which of the following wireless types. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A. BNC B. STP D. Non-plenum C. by default. RJ-45 D.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam. 802. 802. ST C.11g D. Any Time.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 ." .www. UTP .11n C. 801. has the GREATEST throughput and amount of coverage? tua lTe sts A.

Re-install the OS. Dealing appropriately with confidential materials B. Update the keyboard drivers. Trojan attack C.www. Press ctrl + alt + delete on the keyboard.co m . D.actualtests. Attach an external keyboard.CompTIA 220-701: Practice Exam A. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department.com 287 Ac A. Any Time. Which of the following is the NEXT step in the troubleshooting process? A. B. Maximum output wattage D. Denial of Service (DoS) attack D." . Maximum input voltage B. The technician explains this is against company policy. Maximum resistance C. Compliance in the workplace "Pass Any Exam. Which of the following threats has been attempted? sts . Social engineering B. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. C. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work.

com 288 Ac tua A. It is company policy that all documents be labeled even if they are not sensitive. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. analysis and reporting technology (S. Despite the stricter performance specifications. Event Viewer B. Task scheduler C.A. Which of the following security elements governs data sensitivity? A.actualtests. Unclassified B. Exceptions C. A. Any Time. 328 meters (1076 feet) B. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. 30 meters (100 feet) D. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. and ATM. Which of the following should be used? sts QUESTION NO: 952 . Self monitoring." . 150 meters (492 feet) "Pass Any Exam. Configuration Utility D.CompTIA 220-701: Practice Exam C. Professionalism in the workplace D. 100 meters (328 feet) C.co m .M. Cultural Sensitivity D.www. token ring.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked.R.

.actualtests. Native resolution B.com 289 Ac tua lTe sts . Besides they only receive charge if the voltage is low." . A. Contrast ratio C. Alkaline D. fixed resolution of an LCD is called the native resolution. This chemistry has a high energy density and is lightweight. NiMH C. NiCd B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power.www. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices.co m Explanation: The single. Any Time. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. Pixelation D. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss.

CompTIA 220-701: Practice Exam A. the motherboard and processor must support the standard. The motherboard must support ACPI D.co m Answer: B 290 . Increased performance C. The BIOS must support ACPI B. ." . True B.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. In addition. ACPI must be supported by the computer motherboard.actualtests. basic input/output system (BIOS). A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. and the operating system. Higher-quality construction Which of the following is not a requirement for ACPI to function? A. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A. The processor must support ACPI. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. YOU must be running Windows 95 or later C.www. QUESTION NO: 959 "Pass Any Exam. Answer: B Explanation: You need Windows 98 or later to use ACPI. Any Time. You always need to compromise in configuration when you purchase a laptop in your decided budget. Portability B. Desktop replacement D.

200 MHz and 266 MHz with operational voltage 2. Point stick D.actualtests.5v. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. such as wireless communications. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. Any Time. The SDR SDRAM uses DIMMs with 168 pins. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick. 168-pin DIMM B. RFI B. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A.com Ac tua lTe sts . due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. Mouse C. CRT D. Touchpad B.www. ESD C. The SIMM is the predecessor to the DIMM. 72-pin SIMM C. 184-pin DIMM D.co m 291 ." . EMI Answer: A "Pass Any Exam. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit.

Logic bomb D." . Another computer with the same video card B. Any Time. DOS B. D.BAT and CON FIG. Boot the system without scanning drives. C.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers.actualtests. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A.SYS B. Run Windows without processing AUTO EXEC. Where could you check for troubleshooting information? (Choose all that apply. Start Windows using only basic files and drivers. thus forming an image on the drum? "Pass Any Exam. Windows loads only basic files and drivers so that you can find out the configuration errors easily. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum.) A.www. The manual that came with the card D.com 292 Ac tua lTe sts A. Skip loading the Registry.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode. .co m What does Safe Mode allow you to do? . The server log Answer: B. The video card manufacturer's website C. Worm C.

Transferring C.EXE "Pass Any Exam. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A." . C.www. When a password policy enforces complex rules.CompTIA 220-701: Practice Exam A. Writing B. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A.com Ac tua A password generator can be part of a password manager. RDISK. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. Automated System Recovery (ASR) B. Dirty drum D. it can be easier to use a password generator based on that set of rules than to manually create passwords. Brokenfuser Answer: B QUESTION NO: 967 A. thus forming an image on the drum. What can we benefit from a password generator? lTe sts . Generators create new passwords every time a user signs in to prevent social engineering. Worn pickup rollers C. D. Defective toner cartridge B. Generators eliminate a user's tendency to create passwords that can be a security liability. Generators extend the requirement to periodically change passwords. Any Time. B. Developing D. Generators eliminate the requirement to establish log-in attempt limitations.actualtests.co m 293 .

DC in. DC out D. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. OSI B. AC out B. DC out C.www.com 294 Ac tua lTe sts . CSMA/CD "Pass Any Exam." . DVD media. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. AC in.CompTIA 220-701: Practice Exam C. of power supplies and AC adapters? A. you need to use Automated System Recovery (ASR). False Answer: A QUESTION NO: 970 Of the following voltage pairings.actualtests. A. ISO C. AC out Answer: C Explanation: The AC in. CSMA/CA D. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. which one accurately represents the input and output. respectively. and CD media.co m . DC in. AC in. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. Enhanced Startup Disk (ESD) D. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. True B. Any Time.

802. QUESTION NO: 973 Answer: B.11a operates in the 5GHz range and 802." .11b C. 802.4GHz radio frequency and are directly compatible with each other? (Choose all that apply. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam. Normal C. There is no such option as Complete backup. The normal backup clears the archive bit after backing up to let the system know that the file was backed up.11g tua Which of the following wireless IEEE standards operate on the 2. you need to select the normal backup type. 802.4GHz radio frequency range and are directly compatible with each other are 802.11g.11d D. Incremental D. Although Incremental backup clears the archive bit.co m .) lTe sts .www.11b and 802. 802.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A. Copy backs up all files but does not clear the archive bit. Any Time. it only backs up files the files that have changed since the last backup.11a B. 802.actualtests.com 295 Ac A. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2.11d is not a commonly implemented standard. Complete B.

com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A. 2." .co m 296 . 720KB C. 360KB B. Perimeter security B.BAT B.EXE C. WINNT32. Security zones D. INSTALL.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A. SETUP.CompTIA 220-701: Practice Exam A.www.EXE D. Mantraps C. It is the first layer of access control that is intended to delay or deter entrance into a facility. .44MB D.44MB. QUESTION NO: 977 "Pass Any Exam.actualtests. WINNT. 1. The extended-density 3½? floppy diskettes can be formatted to 2. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively. Any Time.88MB. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility.

and ReaD.CompTIA 220-701: Practice Exam In order to delete and/or replace system files. System files not found B. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. ERASE C. Configuration file issues C.www. ATT RIB D. AUTO EXEC. System. and then remove it from laptop.BAT issues D. UNDELETE B." . Swap file issues OE. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first.com 297 Ac tua lTe sts .Boot file issues Answer: C "Pass Any Exam.actualtests. BUS C.Only attributes on the file before you replace the file? A. which command do you use to remove the Hidden. Star B. A. Ring D.co m . True B. Any Time.

True B. Hidden. Virus attack D. Any Time. B. Archive D. Which type of attack is probably occurring? A.actualtests. TCPACKattack B. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol. True B. False tua QUESTION NO: 983 lTe Answer: A sts A. False . Smurf attack C." . m 298 . System "Pass Any Exam.com Ac A. Read Only C. The server indicates that it has exceeded its session limit.www.

Archive. Satellite C. FTP C.D QUESTION NO: 986 A. eSATA and Express Card/54 are examples of hot pluggable devices A. The attributes such as Encryption and Compression are not supported by FAT 32. Cable B. Compression Answer: A. Any Time. HTTP D.actualtests. DSL D. and System attributes on the files. True "Pass Any Exam. Read Only.co m 299 . QUESTION NO: 985 You are administering a system that has been locked down for security reasons. HTTPS Answer: C.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Refer to the following Internet connectivity methods. You notice that among all of the other ports. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . They are supported by NTFS files system.CompTIA 220-701: Practice Exam E.) A.C. Telnet B.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden. port 443 and port 80 have been disabled." . Dial-up Answer: C QUESTION NO: 987 USB. What services are associated with these ports? (Choose two.www.B.

BIOS D.co Answer: D m 300 . Although some drives might not clearly key the receptacle for the Berg power connector. LDAP Answer: C "Pass Any Exam. Like a hard drive.CompTIA 220-701: Practice Exam B. LED Answer: B QUESTION NO: 990 Which of the following password. Hide answers/explanations Atypical backlight technology is A.ROM drives. D. LCD D. once setup. floppy drives have a 5. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A. the floppy drive requires no external access.25-inch form factor and must be installed in the larger drive bays C. Like DVD. POST B. CCFL C. B. Any Time. floppy disk drives can no longer be purchased new.com Ac tua lTe sts QUESTION NO: 989 . is necessary to be entered before booting into the operating system? A. CRT B. Because it is antiquated technology.www. User Accounts C. you must insert the connector correctly or the drive can be damaged." .actualtests.

Network C. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. the portable computer will automatically connect to a wireless network.co m 301 . YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. a portable computer with a docking station is generally connected to a local wired network. Hardware profile C. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module.actualtests. Live CD B. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location.www. if it is used in a hotel or on an airplane. modern operating system on a computer lacking mutable secondary storage? A. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. "Pass Any Exam. C. B. For example. Roaming profile B." . Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards. D. Floppy D.com Ac tua lTe sts . Any Time. which statement concerning CPU and RAM configuration is most true? A. Driver signing D. Which of the following feature enables that? A. however. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations.

www. During your working hours. a customer calls you and is wondering what requires special attention if he wants to ship a laptop.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m . Remove Backlight D. As an experienced technician. WAN D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A. malicious software that is self-replicating and self-propagating B. VPN C. Remove PC card adapters B. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company.com 302 Ac tua lTe A. FTP B. Any Time.actualtests.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. Remove LCD C. malicious software that changes the user's home page D. malicious software that monitors Internet surfing habits C. HTTP sts . what is your recommendation so as to avoid the potential damage during transit? A." . Remove DVD.

C.www.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A.actualtests. C:\Win\System32 "Pass Any Exam. C:\System\Windows32 C. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. B. Default gateway D. C:\System32\Win B. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. IP address B.B A. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. True B. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date." . D. A VPN is a secured line of communication between two points through a public network. DNS server Answer: A.co m 303 . which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 .com Ac tua lTe Refer to the following descriptions. Any Time. Subnet mask C.) A.

ZIF C. Illegal operation D.www. what is the error that will be generated? . Inverter C.actualtests. SPGA "Pass Any Exam. Socket479 B.CompTIA 220-701: Practice Exam D. General protection fault C." . QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. System lock-up sts When a Windows-based application attempts to access memory another program is using. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. Screen D. It also occurs when a program tries to access a memory address which does not exist. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot.com Ac tua lTe A. Windows protection error B. Any Time. Backlight B. LPGA D.co QUESTION NO: 1002 m 304 .

double-layer DVD+R B. Drive interface B. single-layer DVD. pausing until the pointer turns into a double-headed arrow. No other given options can store roughly more than 17GB of data. Double-sided. and then clicking and dragging D. Left-clicking the mouse and double-clicking the Taskbar C. The dual layer capacity of Blu -ray disk is 50 GB. Moving the mouse pointer to the top of the Taskbar. Double-sided. single-layerBlu-ray disc C. Double-sided.R D. Right-clicking the mouse and dragging the Taskbar to make it bigger B. Host adapter Answer: A "Pass Any Exam. Controller C. Any Time." . single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. Single-sided. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. Highlighting the Taskbar and double-clicking in the center tua lTe sts .co m 305 . QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A.actualtests.com Ac A.www. Hard disk D.

What is usually a cause of this? A. you notice a discolored area. You explain to them that not every attack depends on implementing advanced technological methods.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. Spilled liquid B. IDS system C. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. controller. you're trying to educate users on the importance of security. Perimeter security D." .www. What term do you use to describe attacks of this type? A. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. Social engineering B. and a host adapter. Some attacks. you explain. Which port will you need to block to prevent Telnet from being used? A. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. 21 B. take advantage of human shortcoming to gain access that should otherwise be denied. A HDD magnetically stores data on discs that are known as platters. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. 23 D. Any Time. Power surge D.actualtests. QUESTION NO: 1007 To increase security.com 306 Ac tua lTe sts .co m . Biometrics "Pass Any Exam. you decide to use your firewall to block the Telnet protocol. Improper manufacture C. 22 C.

A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time.actualtests. to describe their 1394 products.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. /? B. such as video devices. lTe sts . 127 C. /help C.link and Lynx. A. 63 D. /more Answer: A QUESTION NO: 1012 "Pass Any Exam. This is because it is not only high speed but also supports isochronous data. which can connect up to __peripherals in a daisy-chained topology. /and D. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. It was used with trademarked name FireWire. which means delivering data at a guaranteed rate.co m 307 .CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. Other companies make use of other named such as i. 15 B. Any Time. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A." .www.

C. Tracert D. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). Click Start-> Search. Ink cartridge B. Run search. Ipconfig C. how can you start a search for files and folders? A. D.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A." .actualtests. B. Any Time.www. This ink is fired through Ink Cartridge.co m 308 . Paper tray Answer: A QUESTION NO: 1014 In Windows XP. tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. Toner cartridge C. Daisy wheel D. sts . Ping B. Click Start-> All Programs-> Search.exe at the command prompt. Answer: D "Pass Any Exam. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. Left-click a directory and choose Find.

1. Provide properly maintained tools and equipment. Berg "Pass Any Exam.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment.) A. Lift by bending over at the waist. Display an OSHA poster in a prominent location.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. Class C D. Class B C. which of the following are good procedures to follow? (Choose all that apply. Class A B.) A. B. Answer: C. Attend yearly OSHA safe work environment seminars.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply.co m You have a computer with the IP address 171. Carry monitors with the glass face away from your body. Keep records of accident reports.com 309 Ac tua lTe sts A. What class is this address? . D." . B. Ensure that there are no safety hazards in your path.www. C. Use a cart for heavy objects. Answer: B.actualtests. C. AT system connector B.18. This is not a valid IP address .C.226. Any Time. D.

A bad erasure lamp D. to a laptop. An overheating printer C. Molex D. A faulty transfer corona wire B. without sacrificing the mobile computing functionality of the machine. S1 B. as well as additional ports. For example. S2 C. What two things are the most likely causes of this problem? (Choose two. A broken cleaning blade Answer: C." .) A.co m Answer: C 310 . S4 QUESTION NO: 1020 A.actualtests. . the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. S3 D. you see residue from previous images on the output.www. True B.D QUESTION NO: 1022 "Pass Any Exam. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A.CompTIA 220-701: Practice Exam C. Any Time.com Ac tua lTe sts The docking station adds expansion capabilities. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer.

D.actualtests. Molex connectors are used with PATA hard drives. What is the best answer to that? A. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. C. Ask the customer to check daily to see when it is completed.co m . you are responsible for fixing the problem. there is something wrong with it.www. D." . Ask the customer when they would like to have the work completed. Recently. Therefore they use Molex connectors. Before leaving the Repair Center. The 4 pin Berg connectors provide power "Pass Any Exam.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year. while Berg connectors are used with floppy drives. SoliD. Memory cards C. he takes the computer to the Repair Center and as a technician. Any Time. Thumb drives B.state drives D. C. B. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. the customer is anxious to know when he might come back to pick up his computer. but he has no idea what the problem is. SATA hard drives most often use the same type of power connector as PATA hard drives. Inform the customer that others are waiting. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9.com 311 Ac tua lTe sts . The technician will get back to them as soon as possible. Give the customer an estimated time for repair based on the technicians assessment. So. B.

www.CompTIA 220-701: Practice Exam supply to floppy drives. It also allows you to write notes directly on the screen with a special pen called stylus.000volts C. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting. Tablet C. The charge below 3. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector. 300volts B." .000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. Both SATA Power connector and Molex connector cannot be used on the same drive.000 volts to feel a shock. The P8 and P9 connectors are used by AT-based motherboards. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors. 300. It has a fliparound screen and can be held like a large notebook. 3. Netbook D. SATA hard drives and PATA hard drives do not use the same type of power connector. 30. lTe sts .com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. Any Time.actualtests. Luggable B.000volts D.co m . "Pass Any Exam.000 volts is below human sensation.

False Answer: A "Pass Any Exam. eSATA and Express Card/54 are examples of hot pluggable devices A.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB.co m 313 .www." .actualtests. True B. Any Time.com Ac tua lTe sts .

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