CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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C. The PC needs a 24-to-20 pin ATX adapter. Flash C. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. The PC needs an AT-to-ATX adapter.com Ac tua lTe A. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. SDD B. Intrusion detection C. Which of the following is needed to solve this issue? A." .co m 7 .www. WiFi Protected Access (WPA) D. Tape D.actualtests. Which of the following can be disabled in the BIOS to prevent this message from appearing? . The PC needs a NLX to ATX adapter. B. Any Time. Trusted Platform Module (TPM) B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. The PC needs a 26-to-20 pin ATX adapter. D.

Cable C. HDMI . 6-pin mini-DIN D. Hardware Compatibility List "Pass Any Exam. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A. Satellite D.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. how would the technician update the driver? A. Any Time. Device Manager> expand 'Sound. System Information B.actualtests." . video and game controllers'>double click on the name of the sound card> Troubleshoot' B.www. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. DVI B. After extracting the driver.com Ac tua lTe sts A. MIDI C. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound.co m Which of the following connectors are used for musical equipment? 8 . DSL B.

Toner is sprayed to the media.0.0-255.0.255. Any Time. A wax-based substance is melted and applied directly to the media. and 2 short beeps.0.0.0-223. 128. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A. C.255.actualtests. D. Sound card B.0. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur.255. Toner is applied to a photoconductor and transferred to the media. Watson D. B.www. 1. the beep codes may vary." .255. Power supply C. because of the wide variety of models shipping with this BIOS. Dr. 224.255.255 D.com 9 Ac tua lTe A.255.1. NIC D.1-126. Which of the following components has MOST likely failed? A.1.0.255 C.255.0-191. which of the following is true? . 192. Heat is applied to heat-sensitive media to create an image.CompTIA 220-701: Practice Exam C.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long.255. sts In the laser printing process.255 B.co m Answer: A . However. "Pass Any Exam.

www. The technician comes to the conclusion that liquid was "Pass Any Exam. RJ-45 B." . MAC filtering C. in which the keys are not typing anything within document editing software. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue. the technician discovers that the user was eating lunch while typing the document. After questioning the user. RJ-11 D.co Which of the following connector types is used on CAT5e cable? m . Blu-Ray D. DVD C. WPA encryption B. ST C.com 10 Ac A technician is installing Windows Vista onto a new computer locally.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. Floppy B. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. Which of the following describes the method the technician would MOST likely use? tua lTe sts A. Any Time. BNC .actualtests. NAT translation D.

3. PCI . B. chipset.CompTIA 220-701: Practice Exam spilled onto the keyboard. Make closing notes of the repair. 5 C. D. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. Replace the keyboard with a new keyboard. C. B. A. because most of the electronic components (CPU.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. Replace the fuser in this printer. Check the toner levels in the printer. According to the troubleshooting theory.3 V for power supply. AGP and ISA cards) used 5 V or 3.co m . Any Time. The printer successfully feeds paper through the unit while running the manufacturer's print test.www. C. but nothing is being printed on the paper.actualtests. Verify the system functionality. Which of the following should the technician do FIRST? A. 6 D.3 V rails." . RAM. 24 Answer: A. Update the firmware in the printer.3 B. 15 E. D. which of the following would be the NEXT step to follow? A. Ask the user open-ended questions. QUESTION NO: 33 "Pass Any Exam.com 11 Ac tua lTe sts . Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). Check the ink cartridges for proper ink levels.

80 "Pass Any Exam. Run a System Defragmentation D. 23 C. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts .com Ac A.CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A.actualtests. Any Time. 21 B. KVM D.www. Which of the following should the technician perform FIRST? A.co m 12 . 25 D." . Smart card reader C. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer. Provide for heat transfer from a component to theheatsink D. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A. Roll back the video driver C. when the video game starts the computer crashes. Barcode reader B. Reduce heat on a component through evaporation C. Update the video driver B. Insulate a component from the friction of theheatsink B.

D. Intrusion detection C. B. Without it the computer will not "Pass Any Exam. Flexible PVC outer jacket C. Which of the following steps would be BEST to take? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem.actualtests. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A. Close the document without commenting to the user and proceed with the work. When the system is first turned on it will prompt for the Power On password. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them. Ask the user to close the document so that the work can proceed. Copy the document to a network drive as a backup so that work can proceed.com 13 Ac QUESTION NO: 39 tua lTe sts .www. Power on password B. Upon making the connection. Any Time. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. the technician discovers the customer has a confidential document open. Recommended for ceiling use only D. Recommended for analog phone lines B. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A.co m . Complex logon passwords D. C. Leave the document open and do not mention it to the user and proceed with the work." .

CompTIA 220-701: Practice Exam continue to boot. USB printer. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. Answer: B "Pass Any Exam. Which of the following is MOST likely preventing the machine from booting normally? A. Any Time. B. D. However.co A technician is trying to install a previous-generation expansion card into their new laptop. The card is a PCMCIA card and the laptop supports PCI Express cards. Which of the following is MOST likely the reason? m 14 . The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. RJ-11 C. and USB webcam installed and connected.www. D.com Ac QUESTION NO: 42 tua Answer: D lTe A. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. The computer's BIOShas the flash drive above the hard disk in the boot order priority list. The expansion slot needs to be enabled in the BIOS first. BNC D. The card needs to have the compatibility jumpers set before it can be installed into the system. B. C. RJ-45 B." . LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found.actualtests. The card is a PCI Express card and the laptop supports PCMCIA. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. sts . C.' It has a USB flash drive. the card refuses to fit into the expansion slot.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Answer: A

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" . After checking to make sure the network printer is available. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . Any Time. Politely inform the user that all questions will be answered later.www. Which of the following devices are the additional four pins used? "Pass Any Exam. Upgrade the processor B. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Which of the following is the BEST course of action? A. D. Start>Settings>Control Panel>Administrative Tools C. Delete existing programs D. Start>Settings>Control Panel>Accessibility Options D. which of the following are best practices? (Select TWO).co m . B. the technician checks the port the printer is assigned to and finds it is set to LPT1:. another user begins asking irrelevant questions. Upgrade the firmware E. A.actualtests. A. Request the manager to assist in the situation.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS.com 21 Ac A technician receives a computer that is having trouble printing to a network printer. Start>Settings>Network Connections B. Delete personal data Answer: B. Update the BIOS C. It is inhibiting progress because the technician cannot concentrate and becomes irritated.D QUESTION NO: 64 While a technician is working on an employee's computer. Leave the station and call another technician to complete the repair. C. Take a long break to step away to relax and refocus.

Extra RAM D.actualtests. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Applets B.co m 22 . Features C. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Print spooler is not running tua lTe On a Windows computer. Any Time. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A." . Widgets D. a user is unable to print documents to locally attached printers or network printers. Printer hardware problem C. Personal calls B. Cultural sensitivity C. The processor C. Incompatible cabling B. Incompatible print driver D.com Ac A. Extra drives B.CompTIA 220-701: Practice Exam A. The user was able to print previously. Timeliness D.www. Positive attitude Answer: A "Pass Any Exam.

11a B.actualtests. 802. 802.11g D. Use a lint free cloth and glass cleaner B. 802.co m 23 .11b C. Anti-virus software D. Anti-adware software C." . Use a dry paper towel and an anti-static strap C. Any Time. monitor. printer. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2.4GHz band with a maximum data rate of 11Mbps? A. Anti-spyware software B.www.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard.com Ac tua lTe sts . mouse. Use a slightly damp cloth and a vacuum D.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A. and network when using a laptop? "Pass Any Exam. 802.

0 Answer: D "Pass Any Exam. Provide proper documentation on the services provided.CompTIA 220-701: Practice Exam A. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation.com Ac tua A.0. D.255.co m 24 .255. C. Docking station D.0. Delete a virus that has infected the hard drive through the command prompt.0. Network hub C. Offer different repair options for the user's convenience." .0.255. a technician's NEXT course of action should be to: A.actualtests. Provide a way to recover corrupted print jobs through the command prompt. 192. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. Bluetooth B. Listen and do not interrupt the customer.www. 224. B. Provide a way to access the hard drive in an emergency through the command prompt. D.255 D. Allow the restoration of a previously made image of a desktop through the command prompt. Restate the issue or question to verify understanding. 255. After they finish explaining.255.255 C. B. Any Time. 127. C.0 B. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts .

Stylus "Pass Any Exam. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. Quad core processing D. Dual core processing . The processors provide a 64-bit register.actualtests. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. AMD Athlon 64 and 64 FX? A. The processors have an additional 64 instruction sets. The processors contain 64K new transistors.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . The processors are made with a 64nm manufacturing process.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. Hyper-threading B. B. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. D. SpeedStep technology C.www. Zip drive C. SD card B. Blu-Ray D." . C.

Smart card C.com Ac tua lTe sts A. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface.actualtests. NTFS D. FAT C.CompTIA 220-701: Practice Exam B. CDFS ." . Which of the following is the MOST likely reason? A.www. Biometrics D. The hard drive needs ATA drivers loaded via the F6 option during install. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. PCI B.co m Which of the following file systems MUST be used when implementing EFS? 26 . PCIe C. QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. "Pass Any Exam. ISA D. FAT32 B. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. Any Time.

co m .www. PCI Express card B. Any Time. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. KVM C.CompTIA 220-701: Practice Exam B. otherwise it may try to boot from floppy ). The hard drive is incompatible with Windows XP and needs replacement. Docking station Answer: D QUESTION NO: 85 A.com 27 Ac A technician has a security device which displays a number that changes overtime." . A smart card reader B. Just at this point press F6 and show the drivers on the floppy. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A. D. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. The hard drive needs SATA drivers loaded via the F6 option during install.actualtests. PCMCIA card D. Before the drive is replaced. The hard drive did not have the jumpers configured correctly and needs to be checked. A token device C. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. which of the following troubleshooting steps should be done? "Pass Any Exam. it will ask you if you want to install drivers. C. Of which of the following is this an example of? tua lTe sts . A biometric device D.

exe C.msc from the Run option on the Start Menu. MMC C. MSINF032 D. software and network components? A. services.exe D. The Services window will open.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. gpedit. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A.CompTIA 220-701: Practice Exam A. this is fine. MSCONFIG Answer: B QUESTION NO: 89 802. Perform a backup D.11g has the potential to support up to: "Pass Any Exam.co m . followed by clicking the Services tab. Device Manager B.www. Establish a theory of probable cause B. services. Identify the problem C. but the information is limited. The preferred way to make changes to services is to launch services.actualtests.exe in the Run box accessed via the Start Menu. Any Time. If you want a quick visual of which items are running or stopped." .mmc B. msinfo32. sts .msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware. The first is to use the MS Configuration Utility by typing msconfig.

of a non-recoverable nature.CompTIA 220-701: Practice Exam A. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. Firewall B." The term is named after the color of the screen generated by the error. Diagnostic purposes of a critical system error D. 54Mbps. Windows Vista Home "Pass Any Exam.com Ac tua A. Passwords D. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). 11Mbps. B. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A.www. 100Mbps. 50Mbps. Smart cards C. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 .actualtests.co m 29 . Save information for critical files before system shut down C. known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. Any Time. C." . Driver updates for new installations B. D. that causes the system to "crash. Windows Vista Ultimate B.

Toggle theFn keys C.CompTIA 220-701: Practice Exam C. Swap the A/C adapter D. C:\Users\ D. Microwave E. Cordless phone B.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. Which of the following BEST solves this issue? A.www. Windows XP Home D. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO).actualtests. C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). A. Magnet D. C:\Windows\System32 B.com 30 Ac tua lTe sts . a technician should look in which of the following default locations? A. Remove all unneeded peripherals B. LCD C. QUESTION NO: 95 A laptop's battery will not charge. Any Time.co m . CRT Answer: A. Plug the laptop into a UPS Answer: C "Pass Any Exam." . C:\ProgramFiles C.

CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. RIMM B.www. D. Where can the technician configure this setting? A. B. DDR RAM C.co m 31 . A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. A network which has no connection to the Internet and is private by design.com Ac QUESTION NO: 98 tua Answer: B lTe A. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. SDRAM D. Control Panel C. sts . Internet Explorer Properties D.actualtests. BIOS B. C. A security encryption feature that encrypts wireless traffic with an access point for communication. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam." . Any Time. Which of the following memory types would be the correct type? A. A private tunnel through the Internet to securely communicate with a remote network.

A.actualtests. PCIe B. IEEE 1394 "Pass Any Exam.com Ac tua lTe QUESTION NO: 101 sts Answer: B . CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A. Test the essential components of the system during power on. DVD. EISA E. Test the software and hardware drivers before the operating system loads.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO).co m 32 . DVD. C.RW C. Which of the following types of portable media offers the LARGEST storage capacity? A." . AGP D. SNMP D. \\computername\sharename C.www. B. Any Time.DL B. CD. D. A. Load the operating system into memory during power on. IP_ip_address E. ISA C. Check for the latest motherboard firm ware updates.R D. CD. USB 001 B.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO).

if your PC's enclosures are open. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components.CompTIA 220-701: Practice Exam Answer: B. a technician notices that several unused expansion card slots have open ports. Answer: B QUESTION NO: 104 A. The cooling of some components can be reduced or totally eliminated and can cause damage. Any Time." . Which of the following BEST describes why the covers for these card slots should be reinstalled? A. This address can be verified from printer's configuration. D. C. Helplimit radio frequency interference (RFI) inside the case. B.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer.actualtests. Help limit electrostatic discharge (ESD) inside the case. Helpprevent moisture buildup in the case. HTTPS D. However.www. sts .co m 33 . FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol. Helpensure proper air flow through the case. QUESTION NO: 105 "Pass Any Exam. HTTP C. SMTP B. then the cooling of the PC changes dramatically.

Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. Which of the following is the MOST likely cause of the issue? (Select TWO).actualtests. Print spooler view in the Printers Control Panel D. Answer: C. Any Time.co m 34 . A.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A. T-Connector B. QoS for printing is not functioning over the LAN. B. New drivers have been released and need to be installed. The printers IP address has changed. RJ-45 "Pass Any Exam. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. The print queue window from system tray B. D. E. A job in error status is at the top of the print queue. To find this problem you can ping the printer from your computer.com Ac tua lTe sts . certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. The printer would not start printing again till that print job is removed from the queue.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. Sometimes. A technician has verified the printer is online and prints a configuration page from the printer. Properties of the printer from the Printers Control Panel C. Sometime if the IP address of the printer is changed you cannot print. The printer needs to have a cartridge replaced. C. BNC C. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A.www." .

CompTIA 220-701: Practice Exam D. 3x C. C. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO).co m . A.www. Start>Run>typeipconfig>click OK and ask user to read the results. You can type the Ipconfig command by "Pass Any Exam. 1x B.D QUESTION NO: 109 A. Any Time. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. B. 24x Answer: A. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector.actualtests. 6x D. 1x and 8x bus speeds can be used. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. sts ." . Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. The Syntax IPCONFIG /all displays full configuration information. 8x E. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.com 35 Ac A user calls and says they cannot get to the Internet.

B. Any Time. you need Operating system CD and the recovery floppy disk that you have created. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). The recovery process will start. The DNS server strictly functions as an ip address lookup for a given domain name. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. Operating system CD B. dxdiag "Pass Any Exam. Which of the following is needed to perform an ASR restore in Windows XP? A. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A. chkntfs B. Secures network traffic through shared key encryption. Vendor recovery CD D." at the bottom of the screen..co m 36 . Provides resolution of host names to IP addresses. Provides security for a network through the use of ACLs. press F2.com Ac tua lTe sts QUESTION NO: 111 .actualtests. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP .www. C." . Dynamically assigns IP addresses for easy client configuration. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) .CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command.. D. Recovery console C. A.

C.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive.actualtests. This partition is not assigned a drive letter and is not accessible from Windows. tracert D. IEEE 1394 port D. Serial port C. sts . Space reserved by the drive manufacturer for firmware. ipconfig E.CompTIA 220-701: Practice Exam C. B. Which of the following is the MOST likely explanation for this extra partition? A. A recovery partition put there by the manufacturer. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. Answer: D A.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary." . They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam. Space set aside by Windows for use by the virtual memory swap file. D. Parallel port B. ping Answer: C. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique.co m . Any Time.www. A potentially dangerous virus has been downloaded onto the system.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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If that does not work then you may need to delete and reinstall the printer. Which of the following is the correct path to change the language settings? A. the technician has a discussion with the customer and reviews some examples of their print jobs. D. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. Any Time. Clean the toner cartridge. to test printing. B. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. sts ." .co m Answer: D . C. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. Print a test page. Change the paper. C.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. You should always use the test page feature from the printer properties. Control Panel> Accessibility Options> General "Pass Any Exam. B. Having arrived onsite. not from an application. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. The processor is improperly seated due to bent pins. which you already know. Which of the following should the technician do NEXT? A. The airflow is blocked. Replace the fuser.www. D. Insufficient memory for the OS.actualtests.CompTIA 220-701: Practice Exam Explanation: First check the boot order. Excessive internal display brightness is set.

www. Cycle theprinters power. Reboot the computer. Control Panel> Regional and Language Options> Regional Options C. Which of the following standards of wireless card did the technician install? A. B.11x refers to the family of 802. When connecting the laptop to a wireless network.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A. C. Which of the following would be MOST likely to fix the problem? "Pass Any Exam. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop. Print a test page.11g B. Any Time. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor.CompTIA 220-701: Practice Exam B. 802. 802. Control Panel> Regional and Language Options> Regional Options> Customize D.11g standard if you want to use a standard that can support communication up to 54Mbps.11b D.11x C.co m 45 .actualtests." .com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. 802. 802. sts . Perform a self-test page.11 standards. D.11b supports communication only up to 11Mbps. 802. 802. and Bluetooth supports communication up to 3Mbps. the technician successfully tests for speeds of up to 54 Mbps.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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Remove hardware in Control Panel.C QUESTION NO: 157 To lengthen the life of computer hardware. and then remove from laptop. B. D. Stop the device. Answer: A. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A.com Ac tua lTe sts . False negative B. B. Perform a clean installation of Windows XP Home. C. Which of the following describe the potential upgrade paths? (Select TWO). Any Time. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. Upgrade to Windows XP Home directly from Windows 95. Upgrade to Windows 95 OSR2. Defragment the hard drive weekly. D. Remove the driver from Device Manager.actualtests.0 SP1 then Windows XP Home. Upgrade to Windows 98SE then to Windows XP Home. C.CompTIA 220-701: Practice Exam A. A. and then turn off the device. D. Turn off the laptop. Upgrade to Windows NT4. E. Degauss the display and drives.www.co m 52 ." . True negative C. it is BEST to perform which of the following actions on a routine basis? A. B. True positive D. Clean out the dust with compressed air. then to Windows 98SE then Windows XP Home. "Pass Any Exam. C. Clean out the dirt with a damp rag.

a balloon in the system tray indicates a print job has failed to print. Which of the following is the MOST likely cause? m 53 .www. B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A. The account does not have permission to install drivers. C. HKEY_CURRENT_CONFIG D.com Ac tua lTe A. D.actualtests. The paper needs to be replenished. HKEY_USERS C." . Any Time. The high encryption package is not installed. Printer firmware needs to be updated. The computer needs to upload the print job. The printer does not recognize the font type. The technician has the correct. but is unable to successfully install the drivers. updated drivers. The modem is not functioning properly. Which of the following would be the MOST likely cause of the problem? A. B. Answer: C QUESTION NO: 162 "Pass Any Exam. sts .co When trying to print. The modem is not recognized in Device Manager. HKEY_ CURRENT_USER B. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. D. C.

SPUNINST. PC card adapters B." . Electromagnetic Interference (EMI) B.EXE C. PROGMAN.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. DVD. CONVERT. which of the following should be removed to avoid damage during transit? A.ROM drive "Pass Any Exam.EXE B. Any Time. a technician finds a wire with insulation damage from rubbing up against a cooling fan. TASKMAN. LCD C.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . Duct tape D. Which of the following should be used to repair the wire? A. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. Electrical tape B. Masking tape C. Lithium D.co m 54 .actualtests.EXE D.www. Mercury C. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop.com Ac A.

Install ceiling fans in the room. Which of the following should the technician take under consideration? A. Periodically clean the vents using a small vacuum cleaner. Use a moist rag to clean the vents monthly. POST C. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor.actualtests.co m Answer: C 55 . Electromagnetic interference B.CompTIA 220-701: Practice Exam D. Which of the following is the BEST preventive maintenance procedure that the technician should perform? . C. B. Radio frequency interference D. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Any Time." . BIOS D. Directly spray the vents with compressed air.com Ac tua A. LDAP B. D.www. High voltage discharge C.

co m A customer brings a PC for a technician to repair. C. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Location of the PCs with respect to each other D. Which of the following can the technician do to better understand the customers issue? 56 . Cable D. B.actualtests. sts . Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. DSL C. run diagnostic tests. Any Time. Begin running diagnostic software and confirm findings with another technician.com Ac tua lTe A. D. and then confirm the findings with the customer. Which of the following should the technician keep in mind when setting up the lab? A.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration.www. Get the customer contact information. Electrical safety with the extra network cables C. Cable management to avoid trip hazards B. Fiber B. Ask open-ended questions to gather the symptoms." . Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam.

RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A.CompTIA 220-701: Practice Exam A. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. Filters incoming voltage spikes and surges. D.actualtests. B. DSL B." . Broadband C. Answer: D "Pass Any Exam.www. WEP C. Changes DC power to AC power to charge the battery and enhances portability. Satellite D. To allow the power supply to operate at different voltages B. SSID D. To change the voltage coming from the wall C. which of the following is broadcasted by default and should be disabled? A. WPA B.co m 57 . Any Time. Converts AC power to DC power that a computer can use to operate and charge its battery. C. Allows for a portable computer to be easily moved without being plugged into an outlet. Fiber Answer: D QUESTION NO: 173 When setting up a WAP. To allow alternating current to be used instead of direct current D.com Ac tua lTe sts QUESTION NO: 174 .

DDR3 D. DDR2 .co Which of the following has the speed of PC2700? m QUESTION NO: 177 .com 58 Ac tua lTe sts A. SODIMM B. Laser D. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. DIMM C. Dot Matrix C. Thermal B.www.actualtests. SIMM D. Laser "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A. Any Time." . Impact B. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. DDR B. SDRAM C.

Thermal B.www. Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. Inkjet D. ISA B. WAN sts Which of the following allows a secure connection between two points? . AGP 4X C." .actualtests. FTP D. Color Laser D. PCIe X16 Answer: C "Pass Any Exam.co m Answer: A . tua lTe A. HTTP B. Inkjet C. PCMCIA D. Any Time. VPN C. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A.CompTIA 220-701: Practice Exam C.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location.

www. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. C. Remove the hard drive and destroy it. Replace the video card inside the laptop.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. B. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts .actualtests. Remove the memory and destroy it. D. SR1234ct B. Reformat the hard drive to a clean state using the format command. B. Replace the LCD inverter. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. rw2%HN D. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. ct23&P#h~ Answer: D A. Make sure the laptop display is enabled. Any Time. CompTIA558475 C. Run a large magnet over the top of the hard drive several times. Make sure the OS has the latest video drivers installed." .co m 60 . C. D.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A.

com Ac tua lTe sts QUESTION NO: 188 . 1000Mb/s C. USB 1. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A. DDR400 D. IEEE 1394 B." . S/PDIF B.1/2.CompTIA 220-701: Practice Exam A. SATA D. 10000Mb/s D. IEEE 1394 D. DDR333 C. 100Mb/s B. Any Time.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A.actualtests.co m 61 . PC2100 B.1 C.www. USB 1. USB 2.0 C. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. 1Gb/s Answer: A "Pass Any Exam.

Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. Provides access to larger hard drive partitions.actualtests. Provides use of more powerful video graphics accelerators. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Calibrate the monitor." . B.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . Data written to a disk located in a paging file that would not fit into the systems RAM. D. "Pass Any Exam. C. C. Degauss the monitor. Set the resolution to the highest the monitor can display. Provides use ofPCIe X16 expansion slots. . B. Program Files B. Control Panel C. B.www. D. Set the refresh rate to the lowest the monitor can display.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. The maximum amount of memory a given system can potentially have. C. Flash memory used to hold temporary files before deletion. Start Menu D. Provides addressing of memory beyond 4GB. Any Time.com 62 Ac tua lTe sts A.

Establish a theory of probable cause.CompTIA 220-701: Practice Exam D. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A. and outcomes." . Any Time. Built-in encryption standards B. Identify the problem. A portion of physical RAM that is mirrored to the hard drive for redundancy.co m Answer: D 63 . B. Answer: D QUESTION NO: 197 "Pass Any Exam. C.com Ac tua lTe A. Verify full system functionality. D. Larger capacity than traditional magnetic drives C. collect all packets that are sent to any device on the LAN. Hibernate. C. Lack of drive heads and platters D. actions.www. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A. send packets to other network devices on the LAN instructing then to enter a low power state (e. Higher data integrity sts Which of the following is a characteristic of solid state drives? . send broadcast packets over the LAN to all computers simultaneously. D. Off).actualtests. B. resume from a low power state when it receives a network packet telling it to do so.g. Document findings.

Set up a local print queue. Were there any new software updates done? Answer: B. Is the power cable on the monitor loose? D.co m 64 .CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Which of the following questions should a technician ask to help determine what occurred? A. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot.www. C. Was there a power outage since yesterday? B. RAID 0 "Pass Any Exam. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. Has the monitor been replaced recently? E. Purchase an external Ethernet print card. Are you sure the power button is not stuck? B. it just keeps rebooting. D. Move the computer and attach to the printer.actualtests." .com Ac tua lTe sts .E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Which of the following is the quickest way to accomplish this? A. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Any Time. Share out the printer from the attached computer. Which of the following RAID levels should be implemented? A. Are you sure you ran a find on the system and the program is just not misfiled? D. A. B. Was any hardware installed since it last worked? C.

Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. A. C. track the process of the incident.co m 65 . Answer: B. compose a record which allows user authentication.CompTIA 220-701: Practice Exam B. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer.www. B. select the appropriate priority level for the issue. identify common issues among multiple users. Allows the operating system to assigns dates so that user data files are backed up C. Allows the operating system to be backed up with immunity to virus activity B. Any Time. Elevate the call to a higher level of support. B. Assign an appropriate priority for the issue. model. RAID 1 C. RAID 4 D.com Ac tua lTe sts QUESTION NO: 202 . Identify the user and associated problem. E. C. D. Answer: D A technician uses a call logging process in order to: (Select TWO). which of the following should the technician do FIRST? A. and serial number. Allows the operating system to be rolled back to a previous point in time D.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A." . Identify the hardware make. D. help maintain a balanced workload for the help desk technicians.actualtests.

Increased performance D. Longer chip life Answer: C. A.www. Increase system security B. D. E. The hard drive light is constantly on. "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. Answer: A.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . Any Time. Use the drive compression utility.RW+ B. A. Dual-sided DVD . Userestore point to roll back the computer to a previous date. Blu-Ray D. B. Use the defragment utility. Which of the following can be performed on the hard drive to improve performance? (Select TWO).C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). C. DVD. Utilize less memory C. Use thecheckdisk utility. DVD.com Ac tua lTe sts A.RW C.actualtests. Increased network speed E." . Empty the recycle bin and deleted email items.

CGA D. Add an exception to the firewall for the program. Give the customer an estimated time for repair based on the technicians assessment. B. S-Video Answer: B. Check the Hardware Compatibility List to see if the program is not compatible with the OS. The user states that they do have Internet connectivity. Check for any updates to the program.actualtests.www. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . Which of the following is the BEST response for the technician to give? A. and asks when it will be done.co m . D. Ask the customer when they would like to have the work completed. Inform the customer that others are waiting.D QUESTION NO: 208 A customer brings a PC in for repair. Run the program as a local administrator. Logical token B. QUESTION NO: 209 A. The technician will get back to them as soon as possible. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). C. Any Time. RFID smartcards "Pass Any Exam. Encrypted passwords C. B. VGA E.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. DVI C." . C.CompTIA 220-701: Practice Exam A. Ask the customer to check daily to see when it is completed. A. D. USB B.

Disable the device in Device Manager. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Which of the following would be the FIRST step in resolving this issue? A. Retinal scan Answer: D.co m 68 . C. Ensures all users physically login to the wired network B. UTP C." . Try installing the device to a different port or slot. Plenum D.actualtests. Encrypts data traveling across the wireless network D. Contact the vendor for an RMA. a user is reporting system crashes and performance loss.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A.www. D. Download and install updated drivers for the device. Answer: C "Pass Any Exam. Fingerprint reader E. Coaxial B. Any Time. Ensures that only certain devices can access the network C. B.CompTIA 220-701: Practice Exam D. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD.com Ac tua lTe sts .

Which of the following Windows features BEST accomplishes this? A. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). A. when locally connected. Serial Cable B. Wireless Zero Configuration D.co m 69 . and after restarting their PC the display is no longer appearing. Driver signing B. When the laptop is removed from the docking station. Which of the following boot options would be MOST effective in troubleshooting this issue? A." . Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. CD.ROM Answer: C. USB drive D.E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network. Floppy drive E. Hardware profile C. Safe mode with command prompt D.www. the user would like the laptop to automatically switch to the wireless connection.ROM C.CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. Any Time. DVD.com Ac tua lTe sts .actualtests. Boot to the recovery console C. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam. Safe mode B.

C.co m 70 . Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO).E QUESTION NO: 219 A. Contains numbers and letters E. Contains special characters Answer: D. A.com Ac tua After successfully installing a free antivirus solution. Contained in a text file C. Any Time. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A.actualtests.www." . Update the Antivirus definitions. fdisk B. D. Install the Microsoft Malicious Software removal tool. Which of the following solutions would resolve this issue? lTe sts . Windows reports that no antivirus software is currently protecting the system. Disable the antivirus logging in the Event Viewer. Contains AES encryption D. Disable antivirus protection withinSecurity Center notification. sysprep "Pass Any Exam. Obscure word in a dictionary B.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. System Restore C. B. Security Center B. Machine Debug Manager D.

Any Time.1 B. 53 B.168.1 D. you need to use the Sysprep utility.0. 10. and WDS is available in Windows Server 2003. Windows XPMedia Center D.0. Ghost is a third-party utility. Windows XP Home C. 80 C.0. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts . RIS only comes with Windows Server operating systems.16.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A. 192. WindowsVista Basic B. which comes with Windows 2000 Professional.1.1. QUESTION NO: 221 Which of the following is a class A IP address? A." . 110 D.0.actualtests. 172. WindowsVista Ultimate "Pass Any Exam.CompTIA 220-701: Practice Exam C.com Ac A. regedit D.co m 71 .1 C. 224.www. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer.

the reliability and speed of search indexing. a performance value of system components. can be used to modify desktop preferences. Answer: D QUESTION NO: 227 While troubleshooting a computer problem. the speed and available bandwidth of Internet connections. opens a text based word processor. 650MB. D. C. changes the boot sequence order. makes changes to the registry.co m 72 . remaining hard disk storage space. Answer: C QUESTION NO: 226 The edit command line tool: A. 9GB. a technician has determined what has caused the problem.www. 25GB.actualtests.com Ac tua lTe sts ." . D. 4. Any Time. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A.7GB. C. C. B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. D. B. B.

A. Any Time. Event Viewer Answer: C QUESTION NO: 229 As a best practice. clean each component with an approved cleaning solution. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). Verify full system functionality. Task Manager D. Voice recognition D. actions and outcomes.co m . B. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running.CompTIA 220-701: Practice Exam A. C. Smart card B. Secure ID Token "Pass Any Exam.com 73 Ac tua lTe sts . Fingerprint reader E.actualtests. Establish a plan of action and implement the solution. Computer Management B. before performing hardware upgrades a technician should: A. B. D. C.www. D. check the HCL. perform a disk defrag. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. Barcode scanner C. Optical recognition F. Document findings." . archive old drivers. Ask the user opened ended questions to see if they agree with the cause. REGEDIT C.

FilterKeys B. Start > Control Panel > System B.D." .E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. NTFS B.actualtests. Any Time.www. FAT D.CompTIA 220-701: Practice Exam Answer: C. which of the following file system should be used in formatting the drive? A. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time. Right-click My Computer thenselect Manage C. Right-click on theprinters icon and select Properties D. Encryption Keys D. UFS C. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam.com Ac tua lTe sts . ToggleKeys C. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A.co m 74 .

Mouse and keyboard need to be cleaned. The hard drive is in standby mode. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. Laptop computer C. B. Bluetooth headset "Pass Any Exam.com 75 Ac A. Which of the following is MOST likely the problem? A. LCD monitor D. Power cord is loose. format C. Any Time.actualtests. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. convert B. D. Laser printer B. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. Hard disk failure or operating system needs to be reloaded.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. C. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts .co m . Nothing else should be plugged into the UPS under a user's desk. diskpart D." . the AC adapter of the laptop and the computer.www.

D.www. A. Any Time. C. Degauss the monitor. Large screen television C. CHKDSK D. 5300 tua lTe A technician is installing a RAM upgrade into a PC. Data Execution Prevention Answer: B. "Pass Any Exam. B.CompTIA 220-701: Practice Exam B. and the technician would like to install an additional two sticks of 512MB PC3200.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. 3200 D. Which of the following actions BEST resolves this issue? A. 2100 B. Replace the display adaptor.co m . Windows Defender C. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). Assuming the necessary slots are available. The PC is currently holding two sticks of 512MB PC2700. Reload the driver for the monitor.actualtests. 2700 C. AM/FM radio D. FilterKeys E.com 76 Ac A. Power cycle the computer. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 ." . Windows Event Viewer B.

MAC filtering B. D. C. WPA encryption D. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam.co A computer is being sold over the Internet.www. Erase the hard drive using a disk wiping program. Pass all computer components near a large magnet. sts .actualtests. Any Time. Reformat the hard drive to a clean state using the format command. B. A set of firewalls and anti-virus programs protecting the computer D. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . WEP encryption C. Run FDISK on the hard drive.com 77 Ac tua lTe A. An alert when the computer case has been opened C." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A. An alert at logon when an unknown user has tried to logon B.

D. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. a notice appears on the screen which says the site is being blocked by a filter. the server will be back up. Which of the following would be the appropriate response? sts .CompTIA 220-701: Practice Exam A. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. There is no way to tell how long this will take. Any Time. Connect to it through a TCP/IP port C. B.com 78 Ac tua lTe The file server had an expected outage this morning.hoc wireless connection D." . Hardware and software are not exact sciences. We will have it back up within the hour. Graphics card C. Is your work solely depending on the server? Try to not be upset because before you know it. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. Connect to it through a computer share B. Connect to it via an aD. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue.actualtests. I am not the server technician so please do not take a bad tone with me. We believe the problem is the network interface card. We have identified the problem and we will have it back up as soon as possible. One particular caller demands to know exactly how long the system will be down. C. TV tuner card B. A technician believes the on-board NIC is bad. Video capture card D.co m .www.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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QUESTION NO: 255

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A." . Inform the user every step that was performed throughout the entire troubleshooting process.actualtests. A.com Ac tua lTe sts . C. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A. RAID 1 C.co m 85 . RS-232 B.1 "Pass Any Exam.CompTIA 220-701: Practice Exam Before returning a repaired system to a user. E. and outcomes. USB 1. RAID 0 B. Inform the user that the computer may not function as it did before the problem occurred. RAID 5 D. Document the system findings. which of the following should be done? (Select TWO). RAID 0 B. RAID 1 C.www. Change theusers permissions so that they cannot create any potential problems in the future. B. RAID 5 D. actions. Any Time. Verify full system functionality and implement preventative measures. Answer: A. D.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A.

Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). Serial Answer: D. Channel 11 D. SSID D.co m 86 .com Ac A. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts . Any Time.11n B.www. IEEE 1394 B. Modem F. WEP C.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. Parallel D. NAT B. SCSI D." . MAC filtering C.actualtests. MAC "Pass Any Exam. A. 802. NIC E. PS/2 C.CompTIA 220-701: Practice Exam C.

MAC filtering D.actualtests. Use appropriate function toggle key to switch display mode. m 87 . Answer: A QUESTION NO: 277 "Pass Any Exam. the system will auto-select the projector on restart. B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. Press F1 to shift display to the projector.com Ac QUESTION NO: 276 tua Answer: B. C.C lTe A. D.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). Reboot the computer. User Accounts C. Go into Device Manager and enable the projector. but no display shows on the screen. Security Center E. Which of the following could the technician do to send the display to the projector? A.www. Accessibility Options sts . System B." . WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop. The projector is turned on. Administrative Tools D. Any Time. WPA key B. SSID C.

which of the following should be the NEXT action according to the troubleshooting theory? A. 1. D. "Pass Any Exam. D. Secures network Internet traffic through shared key encryption.co m 88 .44MB Floppy Disk Answer: B. Digital Video Disc B.www.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. Compact Disc D. Answer: C QUESTION NO: 278 After the problem is resolved.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). Answer: C QUESTION NO: 279 A. Return the system to the user. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. B. lTe sts . B. C." .D. C.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). Solid State Drive F.actualtests. Dynamically assigns IP addresses for easy client configuration. Any Time. IDE Hard Drive E. Recreate the problem and reapply the solution to ensure it worked properly. Verify that all other parts of the system are working properly. Resolves queries for resolution of host names to IP addresses. Backup Tape C. Provides security for a network through the use of ACLs.

The user selected an alternate hardware profile. C. select the Hardware tab. C. select Status." . D. Network installation F. Purchase a fully configured hard drive Answer: A.com 89 Ac tua lTe sts . The local user profile is corrupt. Which of the following is the MOST likely cause of the problem? A. Run the System Configuration Utility from the run line and click on the Services tab. right click the Local Area Connection. B. A. D. B.actualtests. Open a command window and run net /?from the command line. "Pass Any Exam. The user saved the files to a different location. E. users coworker to confirm what the user said and verify there is a problem. Any Time.D. Answer: D. The user accidentally deleted the files. Right click on My Computer. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A.CompTIA 220-701: Practice Exam A.com D. Factory recovery partition B.co m . B. and then click on Device Manager. and then select the Support tab. Open Network Connections from the control panel. Installation from Microsoft. XCOPY all files from another computer C. Open a command window and runipconfig from the command line.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). user to move so the technician can check the computer for problems.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty.www. select Properties. Windows CD installation E.

Decreased EMI D. UTP B.actualtests. Fiber D. user to state the issue and stop the user when the technician has an idea of how to fix the problem. Increased RFI B. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam.CompTIA 220-701: Practice Exam C. Any Time. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A. 328 feet (100 meters) C. user to explain the problem and listen without interrupting the user.com Ac tua lTe sts . Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A. D. 100 feet (30 meters) B." . Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A.www. Decreased ESD C. ThinNet C.co m 90 . 492 feet (150 meters) D.

Serial port D." .CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A. USB port C. net use \\ComputerName\ShareName /persistent:NO :F B. IDE D. Any Time. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . Parallel port "Pass Any Exam. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A.co m 91 . Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A. Standard TCP/IP port B. Serial C.com Ac A.www. ASR C. SCSI B. MSCONFIG B. net use F: \\ComputerName\ShareName /persistent:NO C. net use \\ComputerName\ShareName /persistent:YES :F D.actualtests. Task Manager D.

you need to edit the boot. System Properties>Advanced>Performance Settings>Advanced B. PCMCIA D.actualtests.ini that is loaded by the ntldr file that loads the bootstrap process in a system.com Ac A. AGP Answer: B "Pass Any Exam.inf C. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system. Where would they find this setting? sts .dos D. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A.ini Answer: D Explanation: To configure dual-boot computers.co m 92 . PCIe C. Ntbtlog. Boot.txt B. The boot. Bootsect. System Properties>Advanced>Environment Variables D.www." . ISA B. Sysprep. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A.ini file is an editable text file with one or more lines that reference partitions to boot to. System Properties>General C.

Which of the following is MOST likely the cause? A. Any Time. Securing wireless access points D. The speaker wires were disconnected while cleaning. Blocking harmful network traffic C. Hostname B. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam.www. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A." . ISP D. The default printer is out of paper or offline. Storing passwords B. The UPS is disconnected from the wall.co m 93 . Default gateway C.com Ac tua lTe sts .actualtests. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. A new security update is available for download. D.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. B. C.

The situation was caused by irresponsible users that spilled coffee in the bottom tray. QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A." . The paper jam was caused by moisture in the paper tray. B.actualtests. Which of the following is MOST appropriate? A.co m . Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem. the functionality of the rollers was impaired and therefore ceased to transfer properly. The process of removal is so complex that only those certified for repair should attempt to resolve. RG-58ThinNet D. Start > Programs > Accessories > System Tools > Help and Support D.CompTIA 220-701: Practice Exam A. CAT6 B. D.www. Right-click My Computer > Help and Support B. Any Time. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . An infallible method which binds a signature to a message D. Due to condensation within the lower tray assembly. CAT5e C.in which adds the signature block to all email messages C. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam. Cryptographic mechanism that identifies the sender as well as the message integrity B.com 94 Ac A. Email applicationadD. C. the customer asks for an explanation the cause of the problem. Start > Help and Support C.

Generators eliminate ausers tendency to create passwords that can be a security liability.com Ac tua lTe A. 4GB C. Allows analog video output to a variety of devices C. B. Allows a LCD projectors output to display on a laptops screen B. Allows digital video to a variety of devices D. Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A. Generators create new passwords every time a user signs in to prevent social engineering. 128GB sts . Generators eliminate the requirement to establish log-in attempt limitations.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 . Any Time. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO).CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A.actualtests. D. C. "Pass Any Exam. 8GB D.www. 2GB B." . Generators extend the requirement to periodically change passwords.

co m . Motherboard B. You should install only the standoffs that align with the holes in the motherboard. Standoffs C. Capacitors Answer: C. Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case. CPU E. Heatsink D. Screws D. Any Time.actualtests.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. sts ." . Riser cards B. Fan C. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A.CompTIA 220-701: Practice Exam A. DSL D. Dial-up B.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Cable C.www.

Temporary Internet Files B.15 B.0.15 D.co m 97 . Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A. Malicious software that is self-replicating and self-propagating C. Malicious software that monitors Internet surfing habits B. Malicious software that is self-replicating and self-propagating B. Malicious software attached to another piece of software D.254. 10.actualtests. 172. 192.0. 169.www.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A." . Malicious software that changes theusers home page C. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam.com Ac tua A.25 C. Browser Plug-Ins C.0. Downloaded Program Files D. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 .0. Malicious software attached to another piece of software D.168.1. Any Time.CompTIA 220-701: Practice Exam A.16.

"Pass Any Exam. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A. KVM B. Safe Mode with Command Prompt C. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. Debugging Mode B. Ability to detect hardware incompatibilities and resolve them C. Which of the following would be the BEST startup selection? A.com Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. Ability to bypass the IRQ channels to work directly with the CPU B.actualtests.co m 98 . Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. you would choose the Last Known Good Configuration advanced startup option.www. Graphics adaptor D. USB hub C." . Any Time. Ability to detect and correct single bit errors in memory D. Last Known Good Configuration D. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash.

The customer asks the technician. 802." . D. Check the security log for error codes.actualtests. Boot into Safe Mode. B. Restore the backup to a new hard drive.11g wireless card B. Which of the following should the technician do NEXT? tua lTe sts . Run a power supply test. D. Update all software to determine if this corrects the problem.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. Which of the following standards should the technician upgrade to? A.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Create a checklist of the most likely issues.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection.11a wireless card D. Apply the latest service pack. C. 802. Answer: A QUESTION NO: 317 A customer receives a bluescreen message. Run a backup routine. 802.www. Any Time.co m 99 . C. Answer: B QUESTION NO: 316 A. What is a bluescreen message? How should the technician respond? "Pass Any Exam. B. Before the technician performs any diagnostics which of the following actions should the technician take? A.11n wireless card C. 802.

www.co m .com 100 Ac tua lTe sts . full size keyboard. In the office they want to use a 24 LCD monitor. Daisy chain C. Failed fan C. Which of the following will allow this functionality? A. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system. Pad locks C. D. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. System clock feature D. B. RSA keys D. Network Hub "Pass Any Exam. Explain that it is a message that assists in identifying problems based on the error code. Logical Token B. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated.CompTIA 220-701: Practice Exam A. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. Any Time.actualtests. Docking station B. Under powered fan B. C. and a regular mouse without having to connect all of the devices each time. Which of the following is MOST likely causing the sound? A." . Tell the customer that abluescreen is another name for stop error.

A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. NetBEUI Answer: B. B. A private network between two computers using wireless cards without using a wireless access point between them. PATA hard drive B. Which of the following can be installed to accommodate the customers request? A. Once a portable computer is inserted in a docking station it behaves like a desktop computer.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. SATA hard drive with a rubber gasket C. "Pass Any Exam.actualtests. and bays for storage devices. IPX/SPX D.www. Solid state hard drive D. AppleTalk B.co m 101 . Any Time. It provides slots for expansion cards. DHCP C.com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO).CompTIA 220-701: Practice Exam D. lTe sts . connectors for peripheral devices." . DNS E.

actualtests. the AC adapter of the laptop and the computer. D. A secured line of communication between two points through a public network. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE). Monitor C. Laser Printer B. Computer Answer: B. Portable Heater E.C. which of the following must be performed for the installation to be successful? A. C. D. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A. B.com Ac tua lTe sts . Any Time. Laptop AC Adapter D. PCIe C.F Explanation: He should plug in the monitor. Use the Windows XP Professional for SATA card support feature when installing Windows.www. Disable the system BIOS so the SATA card can take boot precedence. Create a utilities partition on the hard disk prior to OS install. Nothing else should be plugged into the UPS under a user's desk. Vacuum Cleaner F.CompTIA 220-701: Practice Exam C. A." .co m 102 . ISA B. AGP "Pass Any Exam. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Press F6 when prompted to load the additional drivers.

802." . Which of the following is this an example of? sts . PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. Spyware D. D.www.11b B. Trojan tua lTe A client receives an email stating that their online auction has been compromised. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A. Bluetooth 2. C. Edit the config. Infrared D. Midway through Windows loading. Press F8 after POST but before Windows begins to load. power cycle the system. It says that they need to login and change their old username. password along with all of their account information.sys file that is located on the root directory. Phishing B.11a Answer: B "Pass Any Exam. Any Time.co m . Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process. B.com 103 Ac A. Botnet attack C. 802. Enter System Configuration Utility and select Startup Menu.CompTIA 220-701: Practice Exam D.actualtests.0 C.

ST . Any Time. RJ-45 D. SCSI C.actualtests. Serial D. From the MMC snap-in C. which of the following can the technician use to stop a program from loading at startup? (Select TWO). Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A. BNC C.www. From the system configuration utility B. "Pass Any Exam. From the start command window D. USB B. RJ-11 B.CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together.com Ac In a Windows machine.co Which of the following connectors would plug into a 56K dial-up modem? m 104 . which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP." . but has to be terminated at the last device? A.

type CMD in the run line." . Inform the user that a technician will be out to resolve their problem shortly. Leave the unit powered up so that any issues with cleaning can be immediately realized. Inform the user that there is no record of the prior call. Net stop Answer: B. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Unplug the power cable. C. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. C. Event Viewer B.www. MSCONFIG E. Registry C. B. Select Start. Any Time. remove all the components inside the case and spray each one separately. Unplug the power cable.com 105 Ac tua lTe sts .D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. Close existing ticket and open a new trouble ticket for the user. hold the can upright and spray.CompTIA 220-701: Practice Exam A. B. D. remove the cover.co m . when the black window opens. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. Which of the following is the BEST response from the technician? A. Which of the following is the BEST response? A. Performance Monitor D. Can I redirect your computer to a network printer until a technician can repair the problem? B.actualtests. D. Have you removed and replaced the printer drivers already? C. "Pass Any Exam. type print lpt1 in the box. Inform the user that the problem will be escalated to a supervisor for resolution.

" .D Answer: A.fault isolation outlet C. "Pass Any Exam. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. Anti-static wrist strap D. Remove the internal main battery. E. remove all components. Anti-static mat E. Which of the following are the MOST likely issues? (Select TWO). Memory mismatch. the BIOS only reports the original memory amount. Operating system does not recognize the additional memory. sts QUESTION NO: 338 . Thermal transfer compound B.com 106 Ac A. C. Unplug the power cable. tua lTe Memory was added to a Windows laptop and upon booting up.co m . hold the can upside down and spray.CompTIA 220-701: Practice Exam D. D. remove the cover. Memory is defective. Anti-magnetic screwdrivers F. Disconnect all external devices. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). Remove the CMOS battery. UPS Answer: C.www.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. A. Wait until the main battery is exhausted and then remove. B. Which of the following should the technician do NEXT? A.actualtests. B. Any Time. C. Memory size needs to be adjusted in Device Manager. GrounD. Memory brand is different than the computer. D.

When troubleshooting power issues D.com Ac tua lTe sts A.www. B. When traveling to other countries C. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A.actualtests. Removable storage C. When installing more powerful components .CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working. Front side bus B." . Continue using the power supply until it fails.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . Which of the following is the BEST course of action? A. When putting a PC into long-term storage B. Verify the voltage powering the fan. USB "Pass Any Exam. Replace then entire power supply. C. Cache D. D. Any Time. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). A. Replace the fan.

com Ac tua lTe sts QUESTION NO: 345 .www. D. Any Time. Small wires impact and squeeze ink from a ribbon. Heat from theprinthead melts the ink onto the paper. D.co m 108 . IEEE 1394 Answer: B. C. B. C. Lithium ion cell Answer: A "Pass Any Exam. Toner sticks to photoconductive areas on a drum. Toner sticks to photoconductive areas on a drum. Switching-mode power supply B. Serial D.CompTIA 220-701: Practice Exam B." . Linear power supply C. Heat from theprinthead transfers an image onto the paper. B.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A.actualtests. Heat from theprinthead boils a water-based ink. Heat from theprinthead boils a water-based ink. Small wires strike and transfer ink from a ribbon. SATA C. SCSI E. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Answer: C Which of the following BEST describes how an impact printer works? A. Nickel cadmium cell D.

IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. IRQ D. ACPI C. 32x C.www. SODIMM D.ROM can be read? A. ODBC B. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A. you need to use ACPI standard.actualtests. Although the technician has immediately responded to the dispatch." . AGP C. 24x B. Any Time.com 109 Ac tua lTe Explanation: : To define power management in laptop computers. SATA B. sts . Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A. the technician finds the customer extremely angry that it has taken "Pass Any Exam.co m . 48x D. It was introduced in 1996 and is an extension of the system BIOS.

com Ac tua A. C. to ensure that the keyboard is still functioning. MAC filtering is preventing the computer from connecting to the network. D. Follow up with the customer at a later date.CompTIA 220-701: Practice Exam over four hours for a response. D. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. C. lTe sts A technician has replaced a failed keyboard that was full of debris. Ask another technician to verify that the findings are correct. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop. document the situation and inform management that thecustomers behavior was undesirable. B. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. Report the incident to thecustomers manager. The wireless network is not properly configured. B. D.co m 110 . Answer: B "Pass Any Exam.11a to 802. Upon closure. The technician then explained to the customer the importance of keeping a clean area around their computer.11n. Upon closure.www. Empathize with the customer then focus on completing the task in an expedited manner. actions taken and the outcome. Focus on completing the task in an expedited manner. Document the issue including findings. They were able to connect without a problem the day before. but now they are unable to see the network at all. C. Any Time. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. The wireless network card has been disabled by the hardware switch." . Make sure the customer is aware that the current service level agreement allows for an eight hour response.actualtests. Which of the following should be the technicians NEXT troubleshooting step? . document the situation and inform the manager that the customer was not happy with the response time. Recent provider upgrades have changed the wireless specification from 802. B. Which of the following is the MOST likely cause for the problem? A.

B. The customer was able to print and then left on vacation. Thecustomers permissions have changed and needs to be an administrator to print color.com Ac tua lTe A.www. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. It prevents theft by covering the values written on the CPU. Any Time. Everyone else is able to print to the color printer without a problem. Which of the following is the MOST likely cause for the customers issue? A. Switch C. It keeps the new CPU from falling out of the socket. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 . Firewall B. sts .actualtests. D.co When installing a new CPU for a customer. Since returning the customer is only able to print to the black and white printer. the customer asks what the tube of paste that came with the CPU is used for. The printer address has changed and the customer needs to remap their printer. D. Ethernet hub D. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. B." . C. It prevents voltage from shorting out the CPU. C. It assists in keeping the CPU cool. The print spooler service needs to be restarted on the client computer. The DHCP service needs to be restarted on the client computer.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer.

176.3 B.1. Full D. A copy backup backs up the selected files and does not mark the files as archived. 206. Copy C.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Limited amount of memory for the display adapter B. Any Time. Graphics card jumpers need to be reconfigured D.1.7 D.co m 112 . Not enough free space on the hard drive C.1. A full backup backs up all the files on the disk.168. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. The backup should clear the archive bit for each file. Incremental B.CompTIA 220-701: Practice Exam A.15.1. Which of the following is the MOST likely cause of this? A.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit. sts ." . The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam.1.www.actualtests. Which of the following backup type should be selected? A.9.16 C. 192. 8. these files are then marked as archived.

Politely tell the customer that the solution is known and that no other symptoms need to be discussed.actualtests. has twice the cache of a dual core processor.co m 113 . the technician knows what the solution is. B. has four integrated processing units. C. C. two separate processing units. Answer: D QUESTION NO: 360 A dual core CPU has: A. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. the customer is not done describing all their symptoms. twice the amount of cache. Which of the following would be the MOST appropriate action of the technician to take? lTe sts . double the number of pins. D. B. Any Time. D. B.www. C.com Ac tua While a customer is describing a problem to a technician. D. is clocked four times faster than a normal unit. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam." . Answer: C QUESTION NO: 361 A. However. requires memory to be installed four units at a time.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. has two error correcting and checking units.

secure communications with websites. B. encrypt the contents of a hard disk. Replace the mouse. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. provide remote assistance to users.actualtests. B.CompTIA 220-701: Practice Exam A. Which of the following safety precautions must the technician be aware of before repairing the printer? A. C. C. A wrist strap B. The print spooler can catch any loose clothing.com Ac tua lTe sts ." . The print fuser will be hot.co m 114 .www. prevent unauthorized login attempts. Replace the touch screen. D. Reinstall the mouse drivers. "Pass Any Exam. The ink carriage might move. Nonmetallic tools C. D. C. B. Which of the following would BEST resolve this issue? A. Any Time. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming. Calibrate the touch screen. D. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. A UPS D. The laser will be hot.

QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. B. Disregard the statement and continue to resolve the new issue. Which of the following would be the BEST way to communicate the mandatory update to the users? A. Which of the following is the BEST way to respond the customer? A. Install the update without notice. D. ping C. Email the users about the update.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. Post notices around the building.com Ac tua A.actualtests. Ask the user about where information on that update was released. State that the update has no relationship to the new issue and continue implementing a solution. D. Any Time. Answer: C "Pass Any Exam. B.www. C.co m Answer: C 115 . telnet D." . Wait until the customer completes their statement andexplain how to resolve the new issue. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? . Stop the mandatory update. ipconfig B. C.

Any Time. Remove any incompatible hardware.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. Save registry file "Pass Any Exam. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. . D. Ignore the call and call back afterwards. Backup registry file C. B. Control Panel>Services C. Disable plug and play in the BIOS. C. Control Panel>Configuring Desktop B.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A.co m When attempting to boot-up.actualtests. Install Windows Updates. Export registry file B. D. how can the registry backup before changes are made? A. C. Ask the customer for permission before answering the call. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . B. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. Which of the following is the BEST course of action? A.www." . Clear any removable disks from all drives and start-up PC. Display Settings>Advanced Settings D. Step outside and answer the call. a PC displays MISSING NTLDR. Answer the call and then resume work.

" .actualtests.CompTIA 220-701: Practice Exam D.com Ac tua A. Install a wireless PCMCIA card. Any Time. which of the following locations would provide access to adjust the input levels? . Which of the following would be the BEST method? A. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B.www. C. RJ-45 C.11g network connectivity to a laptop. 15-pin D. Update the firmware in LAN adapter. 9-pinD. 6-pin Mini-DIN Answer: A "Pass Any Exam. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. Install a Bluetooth USB adapter. shell E. B. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802. D.co m Answer: B 117 . Activate infrared ports in the BIOS. Start>Settings>Control Panel>System>Hardware C. Start>Settings>Control Panel>Speech D.shell B.

www. Any Time.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. RIMM C. Workstation D. Which of the following services is MOST likely causing the issue? . Network . The user does not have the correct printer driver. Which of the following is the MOST likely cause of the problem? A. Print Spooler B. nothing happens.bat C. Logon phase B. Autoexec.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer. One of the memory modules has 168 pins.actualtests. Boot loader phase D. Which of the following is the memory type? A. Task Scheduler C. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A." . SODIMM B. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. "Pass Any Exam. DDR RAM D.co m An end user reports that anytime they try to print locally.

exe. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. D. D. The hard disk drive has failed. The CPU has dislodged from its socket.co m 119 .www. Run theipconfig /registerdns command. There is no display on the monitor and the PC shuts off following the beep. Which of the following should the technician do? sts QUESTION NO: 381 . The technician runs winipcfg from the command line but receive an error that this is not a recognized command. Any Time. B.actualtests. C. Which of the following is the MOST likely cause of the noise? A. Power supply warming or cooling B.CompTIA 220-701: Practice Exam B. The report is not formatted to use USB. Which of the following is the MOST likely problem? A. Error correcting memory making data adjustments C. The monitor has failed. D. The operating system is corrupt. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. Run theipconfig /all command. The printers USB port is not compatible. C.com Ac A. Hard drive is failing D. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. C. Install the support tools from the Windows XP CD. B. "Pass Any Exam. Modify the path variable to include the location of winipcfg. The user does not have the correct network drivers." .

ISDN B. Use the format command.com 120 Ac tua lTe A.ROM drive. B.actualtests. Create two hardware profiles. Install additional ribbon cables. Upgrade the device drivers for both components. Use thefdisk command. C. Which of the following is a BEST practice to ensure that the companys data is protected? A. D. C. Sometimes either or both devices fail to function. MAC filtering C. Use a low level format. Any Time. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? . D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. but either device will function if the other is disconnected. DNS D. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. Upgrade the power supply. enable one of the new devices in each profile. Answer: B QUESTION NO: 386 "Pass Any Exam. B. Which of the following should the technician do? A.www. Repartition the hard drive.co m ." .

www. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. Program Files B. Installing the fastest memory available B. While troubleshooting. Dual independent bus architecture B. Any Time.actualtests." . DDR2 RAM "Pass Any Exam.co m 121 . Installing the newest memory available D. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. B. The user has placed a non-bootable floppy diskette into the diskette drive. Windows C. C. D. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . the technician verifies that the hard drive is being correctly recognized by the BIOS. Documents and Settings D. The hard drive has failed. The BIOS must be set to auto-detect the hard drive.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. The hard drive jumpers are configured incorrectly. Installing same memory type but at a slower rate of speed A. Installing more memory of the same type and speed C.

pair copper wire B. IEEE 1394 C. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A. Fiber optic B.www. TwisteD.pair copper wire D.CompTIA 220-701: Practice Exam C. Fiber optic B. Coaxial D. Hyperthreading D.com Ac tua lTe A.co m Answer: C 122 . IEEE 1394 D." . IEEE 1394 C. Fiber optic C. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? .actualtests. TwisteD. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam. MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. Any Time.

www. connectors for peripheral devices. ECC D. Once a portable computer is inserted in a docking station it behaves like a desktop computer.actualtests. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. Any Time.co m . Express bus C." . SC D. It provides slots for expansion cards. RJ-45 B. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A. Dual channel B.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. Non-ECC C. TCP/IP "Pass Any Exam. Docking station B. and bays for storage devices.com 123 Ac tua lTe sts . ISA slot D. LC C.

Any Time. On the outside of a heat sink B. On top of a component D. C.11a C." .CompTIA 220-701: Practice Exam B. 802.co m 124 . Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A. D. Data encryption would be less secure over wireless connections. L2 cache C. A user would need to manually type the SSID to connect. B. Data encryption would be more secure over wireless connections. Dual Inline Package (DIP) B. 802. In the socket of a component C.com Ac tua lTe sts QUESTION NO: 398 . Hyperthreading D. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. Answer: A "Pass Any Exam.11n D. The access point would now transmit on only one channel.www.actualtests. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A.

0 D. Upgrade formats the drive B. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam. 255. 255.www. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.com 125 Ac tua lTe sts . Windows Multiple Language Keyboard Pack C.0 B. Applications need to be reinstalled with an upgrade D. Windows Multilingual Interface Pack D. 255." .0. Windows Language Wizard B.255. QUESTION NO: 403 A user reports that their USB device has stopped working.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A.0.255.255. 255.0.0.0.co m . Any Time.0.1 C. Upgrade retains user settings C.255.255.

RAM C. D. C. Any Time. Determine if changes have been made that could have caused the problem.actualtests. seeing windows. C. BIOS B. floating bars. aero glass. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. tua In Windows Vista Ultimate.www. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A. Answer: A QUESTION NO: 404 Which of the following should the technician use to display . Determine if any other users are affected by the problem. B.mp3 at the end of mpeg layer 3 file names in Windows XP? A.co m . three-dimensional viewer. Determine how long before the user is due for an upgraded system." . a user has the ability to customize translucent windows called: lTe sts .CompTIA 220-701: Practice Exam A. RAID D. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. Determine how long the user has had the problem.com 126 Ac A. B. CPU "Pass Any Exam. D. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D.

To support active desktop E. findings and solutions. Perform a backup before making any changes.co m 127 .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO).www. Higher response time B. Establish a theory of probable cause. Support different resolutions D. Document all issues. Which of the following types of backup should the technician select? . Establish a plan of action to resolve the problem.actualtests. C. Limited bandwidth Answer: B. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Which of the following is the NEXT step that the technician should take? A. Answer: C "Pass Any Exam. D. Differential D. The user has asked that a full backup be run every day. A. Any Time." . Incremental B. B. Limited display size C. Daily C. The technician has validated the problem and suspects that the application needs to be reinstalled.com Ac tua A.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application.

A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. D.www. C. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD. you need to use the DxDiag utility (DirectX Diagnostics).ROM drive and has tested and found that the drive is defective. D.co m 128 .com Ac tua lTe sts . Develop a plan to get the drive replaced. ipconfig C. Any Time. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. B.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD. B. Call their manager and report the status of the issue. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. Document their findings and the actions taken. Question the user and make sure that they have not made any changes to their system recently." . "Pass Any Exam. Which of the following should the technician do NEXT? A. Which of the following should the technician do NEXT? A. regedit B. Which of the following utilities should the technician run? A. Run a backup of the system.ROM drive and tested that everything is working properly. dxdiag Answer: D Explanation: To test the DirectX functionality. C. Call their manager and report the status of the issue. msconfig D. Run a full system backup. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current.

5 times the physical memory D." . Use technical jargon. Use non-technical terms. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. Ntldr C.sys D. C. Use email so that everything is in writing. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A.co m .actualtests. Ntbootdd. Hal.com 129 Ac tua lTe sts . 4095MB C.exe B. Smss.dll Answer: D Explanation: The HAL. Which of the following is the BEST approach to tell the customer what is going on? A. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. B.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system. 1. The size equal to the physical memory B. Use the proper acronyms.www. Any Time. D.

www. Any Time. RS-422 B. Ask to get an interpreter to assist in the language barrier.CompTIA 220-701: Practice Exam A. Which of the following is MOST likely causing the shutdown issues? lTe sts . D.co m . D. Restate the issues to the customer for validation. Inform the client the service must be rescheduled with a different technician. Go to the first scheduled appointment late. Power supply on the computer is going bad. and make the repairs as quick as possible to try to catch up on the schedule. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Power supply to the room is not great enough for both the copy machine and the computer. It has been in service for four years and is located in a copier room. C. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Skip the first appointment.actualtests. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. explain the reasoning to the client. B. C.com 130 Ac tua A technician is working on a computer with periodic shutdown problems." . Call the customers scheduled that day and reschedule all the appointments to different days. Electromagnetic interference due to the copy machine in the room. Get a language to language conversion dictionary to help understand what is being said. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. Which of the following is the BEST course of action to take care of the appointments during that day? A. D. B. RS-232 "Pass Any Exam. C. B. Answer: C QUESTION NO: 418 A.9 port? A. Improper ventilation from dust buildup inside the computer.

A." . C. 25 D. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). B. B.com Ac tua lTe sts . 9 B. E. More devices can be powered at one time. Greater duration of power availability. F. Use a MAC filtering. More horsepower will be provided. Any Time. Enable DHCP.www. IEEE 1284 D. 15 C. D. Enable Volume Shadow Copy. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A.actualtests. QUESTION NO: 421 How many pins does a VGA Connector have? A. Answer: A. G.G "Pass Any Exam. Disable WEP.CompTIA 220-701: Practice Exam C. Use WPA encryption.co m Answer: B 131 . Use a TPM Chip. D. Higher electricity measured in volts. C. Disable SSID broadcast.D.

co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability.0 data rates? A. 1.5Mbps. 20Mbps. Which of the following is the BEST solution? A." .actualtests. 16-bit card B. Add a KVM switch to thetechnicians computer. Add a Bluetooth connection to all computers. 480Mbps B. 256-bit card . 12Mbps. Any Time. B. 32-bit card C. C. 2. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. Add an infrared connection to all computers. Add a USB hub to each computer.www.5Mbps.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. 2. "Pass Any Exam. C. 450Mbps C. A virus does not require user interaction. D.0Mbps. 10Mbps. 1. A worm self-replicates.0Mbps. Which of the following provides the BEST solution? . 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. B. 360Mbps D. 16Mbps. 128-bit card D. A worm requires user interaction.

Rush to finish the job. after completion. call the second customer and explain you are running late. Leave the current service call to make the next service call. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. "Pass Any Exam. Call the next service call.com 133 Ac tua A. this is going to make the technician late for the next service call appointment. apologize. Stay on the current service call and arrive late on the next service call.CompTIA 220-701: Practice Exam D. Which of the following is the BEST resolution for the issue? sts .www. B." . Which of the following would be the BEST way to handle the situation? A. and go to the next service call. B. lTe A service call is taking longer than expected for a technician. D. A virus self-replicates. Go to the second appointment because it is listed as priority and then reschedule the first.co m . Make the first appointment and then. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. C. B. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. apologize. Call the second customer. Any Time.actualtests. Try to hurry at the first appointment to make it to the second appointment in a timely manner. Which of the following should the technician do FIRST upon arrival at the customer site? A. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. C. D. and reschedule. and reschedule. C.

Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Change the language and complete the service call. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. Windows Sidebar D.CompTIA 220-701: Practice Exam D. RJ-11 B. Windows Media Center C.actualtests. Windows Defender B. Windows Narrator "Pass Any Exam.www. Which of the following options should the technician do NEXT? A. Any Time. RJ-45 C. Ask the customer if the technician can change the language. D. B. Explain that the issue can not be resolved because the technician does not understand the language. C. Which of the following applications can be used? A.com Ac tua A. Call another technician who has worked with this customer in the past and inquire about any prior issues. Tell the customer that the operating system is corrupted and must be reinstalled.co m 134 . BNC D." . The current language on the workstation is the customers native language. ST lTe Which of the following connectors are used on the end of a fiber cable? sts .

WindowsVista Business D." . Memory failure D. Hard drive failure C. Which of the following is the MOST likely cause? A.www.com Ac QUESTION NO: 435 tua lTe sts . Windows XP Professional B. Windows XPMedia Center D. WindowsVista Ultimate C. Windows Vista Home Premium C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam.co m 135 . Any Time. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A. Windows Vista Home Basic B.actualtests. Pointing stick failure B. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop.

icons. C. Answer: C QUESTION NO: 438 A. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. a worm that attacks multiple computers and memorizes each computers keystrokes. Task Manager B.www.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A. Any Time. B. gadgets. a person who go through a corporations waste to see if they can use any of the information. applets. B. targeted email that is directed at a group of users so that it appears to be from a legitimate source. User Account Control D. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page." . Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. D. Sidebar Interface C. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam.actualtests. C. The printer was working fine Friday. D. hives.co m 136 . The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts .

C. After speaking with the user and examining the symptoms. the technician believes that the computers video card has failed. 800MHz processor B. Username B. Too many pages are being sent to the printer at one time. The printer drivers need to be rolled back to a previous version.CompTIA 220-701: Practice Exam A. "Pass Any Exam. Question the user to determine what has caused the video card to fail." . Which of the following steps should the technician take NEXT? A. Smart cards D. Verify that all other computer components are operating normally. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A. Any Time. D. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. B. 128MB graphics card C.co m . 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface.www. Replace the video card to confirm diagnosis. D.com 137 Ac A. C. Wrong type of paper is being used for this printer. a computer must meet which of the following hardware requirements? sts . LCD monitor D.actualtests. B. Spooler service needs to be restarted. Establish an alternative diagnosis. Key fob C.

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. Right-click the applications shortcut and choose Properties. Any Time. Select Disable Visual Themes. which of the following will BEST fix this issue? . DOSKEY C. RAM D. Which of the following is MOST likely the issue? A.com Ac Answer: A tua A. C. lTe sts A user owns older software that requires 8-bit color depth in order to run properly. Right-click the applications shortcut and choose Properties. Without changing Windows Vistas system-wide color depth settings. Enter the Compatibility tab and select Disable Visual Themes.co m 138 . Right-click the applications shortcut and choose Explore. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound." . The Compatibility tab within an application shortcuts Properties B. Select Run in 256 colors. Hard drive Answer: D "Pass Any Exam. Processor C. Right-click the applications shortcut and choose Compatibility. D. CONVERT. Case fan B.EXE D. Enter the Compatibility tab and select Run in 256 colors. B.actualtests.www.

co m A technician is unable to log into a users computer after installing new hardware.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. Safe Mode B. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Disable Automatic Restart . Active Directory Restore Mode C. Telnet D. Dxdiag C. Debugging Mode D.www.actualtests. The technician has uninstalled the program. Event Viewer Answer: D QUESTION NO: 447 A. Debugging Mode B. Which of the following Advanced Startup options would BEST resolve this issue? . Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. Last Known Good Configuration D. but the stop errors continue.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Device Manager B." . a computer is getting stop errors. Which of the following should be used to troubleshoot this error? A. Any Time. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Last Known Good Configuration C.

actualtests.co m 140 . Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Which of the following would need to be created prior to the installs? A. Resistance and size C. Voltages and size D. The access point is next to a speaker B. Debugging Mode B. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A." . Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2. Electrostatic Discharge (ESD) C. Last Known Good Configuration C.4GHz wireless access point that drops connections.CompTIA 220-701: Practice Exam A.www. Restore Point B. Back up of the data C. Cordless phones D. Wattage and size B. Which of the following would MOST likely cause the connection drops? A. Emergency Repair Disk (ERD) D. Incandescent lighting "Pass Any Exam. Any Time. Safe Mode D.com Ac tua lTe sts .

11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A. D. 802. it will not delete. The largest cache that resides outside the chip level.11g D. Indexing D. Which of the following would BEST assist their searches? m . Which of the following is the MOST likely reason? "Pass Any Exam.11 standards operates at a maximum speed of 11Mbps? A. The largest cache that resides at the chip level. The fastest cache that resides outside the chip level. Defrag C. 802. When the technician tries to delete the job. 802. B. Chkdsk B.actualtests." . Answer: C QUESTION NO: 456 A user reports that print jobs are not printing. Scandisk sts .CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802. Any Time. C. The fastest cache that resides at the chip level. 802.co A technician notices that a group of users are continuously searching their computers for the same files.11n C.www.11b B. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.com 141 Ac tua lTe A.

This printer is not capable of printing such fine details select another type of printer. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. C.com 142 Ac A. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. D. The user submitted the job as a priority. Send a test page to the printer. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. B. Some of the inkjets are clogged in the cartridge. The job must be deleted using theprinters front panel. D. Wi-Fi C. B.actualtests. Gigabit Ethernet B. Bluetooth "Pass Any Exam. Any Time. Run an alignment page. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. Which of the following is the MOST likely cause of the missing detail? lTe sts . The printer is set in draft mode in the printer properties.www. Once a job is submitted to the queue it cannot be removed.CompTIA 220-701: Practice Exam A." . C. D. Which of the following options would BEST help troubleshoot the problem? A. Infrared D. The technician does not have the necessary permissions.co m . The printer does not support the font on the document. Power cycle the printer. B. Replace all of the print cartridges. C.

B. WPA withshareD.11b C. Unplug the network printer and then replace with a new printer.11n B.co Which of this following wireless security options is MOST secure? m 143 .11a D. Delete all print jobs before replacing the printer. Which of the following is the FIRST step the technician should take? tua lTe sts A.key authentication B. Any Time.key authentication . replace the printer and then print everything that was saved." . D.www.key authentication C. 802. 802.com Ac A technician must replace a network printer. C. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam. 802. WEP withshareD.key authentication D. WEP2 withshareD. WPA2 withshareD. 802. Save all print jobs. Notify all users before unplugging the printer.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A.actualtests.

The system cannot connect to the network. C. D. msconfig D. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . The automatically restart feature in System Failure option is on. boot. Enter hard drive information manually into the BIOS. chkdsk D. D. The system does not have enough free hard drive space. Enter hard drive information manually into the Boot.bat.co m 144 .www. Enter hard drive information manually into theNtldr file." . msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop.com Ac tua A. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. C.actualtests. After installing the hard drive which of the following must the technician do NEXT? A. Enter hard drive information manually into the Autoexec. The hard drive is faulty and needs to be replaced. Any Time. B.ini file. B. "Pass Any Exam. fdisk C.CompTIA 220-701: Practice Exam A. Which of the following is MOST likely the cause of this problem? A. sysedit B. convert B.ini C.

Which of the following is the MOST likely problem? A. Any Time. Hard drive is faulty.co m . BIOS>Power Menu>S11>Hibernate D. BIOSis reporting a memory error. Start>Run>Regedit B. Answer: B QUESTION NO: 470 "Pass Any Exam. CMOS battery is dead.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts .actualtests. Device Manager>Power Options>Check-off the Hibernate box C. Control Panel>Power Options>Hibernate tab B. In which of the following can the technician go to review the IRQ settings? A. The technician suspects an IRQ conflict. APM is off. B.www.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive. C. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. D." . On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. Device Manager>Computer Properties C. My Computer>Hardware>Settings D.

D. Powersupplys fan is defective. Windows XP Professional C.actualtests." . B. Power supply is the wrong form factor. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts .CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. C. B.co m 146 . Power supply is the wrong voltage. Any Time. The pick-up roller is defective. Answer: A A.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. The feed roller is defective. Window Vista Home Premium "Pass Any Exam. Power supply is the wrong form factor. D. Which of the following is the MOST likely cause? A. The fuser unit is defective. D. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. C. Power supply wattage is too high. C.www. Powersupplys fan is defective. Power supply is the wrong wattage. Windows Vista Home Basic B. B. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. The workstation will power up if only a single drive is connected. Power supply wattage is too low. The workstation does not power up properly. The toner cartridge is defective. Which of the following is the solution? A.

" . DLT D. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A. Any Time. SLI D.CompTIA 220-701: Practice Exam D.com Ac tua lTe A.co QUESTION NO: 475 m 147 . Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A.www. UPS B.actualtests. Lower cost B. Better cooling D. SLI B. DDR C. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . ECC C. Error detection C.

SSID broadcasts C." . but requires the last device to use a terminator? A.com 148 Ac A. This method allows access to only computers that have specific MAC addresses. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A. Parallel B.0 D. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. WEP keys B. QUESTION NO: 480 "Pass Any Exam. SNMP C. IEEE 1394 C.co m .actualtests. VPN B.www. MAC filtering D. The use of an SSID cannot limit access even though it is used by all the routers. USB 2. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . FTP D.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. Any Time. There is no IP filtering or DNS filtering.

CompTIA 220-701: Practice Exam Two wireless access points are located near each other.www.actualtests. SSID broadcast ID D. Slipping hazards or dangerous footing concerns B. Hazardous chemicals or compounds C. WEP key B. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A. Worms D. EMI D. CRT C.com Ac A. which of the following settings should be changed to prevent interference between the two devices? A. RFI B. AD. Adware B." . Channel number C. Any Time.co m 149 . High temperature warnings and cautions D. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. Network diagram to prevent damaging any cables "Pass Any Exam. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts .hoc C.

Check to the correct type of paper is being used. RF or wireless interference B. Touch pad B.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. IEEE 1394 port D.actualtests. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. B. Any Time. Flash drive C. Add additional memory to the printer. C. Change the toner cartridges." .co m . Static or ESD damage D. Which of the following is MOST likely having an issue? A. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Which of the following is a primary safety factor when using a soldering iron? A. Replace communications cable. Voltage or shocks C. D.www.

CRT monitor C. because it has much lower crosstalk and interference in comparison to copper cables. NIC D. If they want to add more gadgets. . UTP C. STP B. and several other items on their display. BitLocker "Pass Any Exam.actualtests. RJ-11 D. Switch B. calendar. They can span distances of several kilometers. which of the following features should they research? A.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties.co m 151 . Any Time. LCD monitor B. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. Which of the following devices is MOST likely connected to the other end of the cable? A." . Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A.www. Fax machine C.CompTIA 220-701: Practice Exam A. Scanner D.

Sidebar D. The sound card is not connected properly.www. Which of the following troubleshooting steps is NEXT? A. D.CompTIA 220-701: Practice Exam B. Power supply D. Which of the following is MOST likely the issue? A. Establish a theory of probable cause. and outcomes. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. actions.actualtests. B. Answer: A "Pass Any Exam. Document findings. Any Time. B. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer.com Ac tua A. Decoder software needs to be loaded. C. Ask the customer what the issue is.co m 152 . D. Case fan B. The drives device driver needs to be updated. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Establish a plan of action to resolve the problem. The system does not have enough RAM installed. Heat sink C. Defender C. C. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts ." .

actions.co A technician arrives at a customers location in response to a call. B. The system is in hibernation mode. D. sts . Establish a theory of probable cause. Which of the following is causing this to happen? A. D. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . mouse movement and the power light is blinking. Document findings. C. B.com Ac tua lTe A. C. Which of the following troubleshooting steps is NEXT? A. Answer: D QUESTION NO: 497 "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. The power supply has a loose connection. Establish a plan of action to resolve the problem and implement a solution. B. Document findings. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. Any Time.actualtests. Ask the customer questions to identify the problem. and outcomes.www. D. The BIOS need to be updated. Verify full functionality and implement preventative measures." . Verify full system functionality. Test the theory to determine cause. and outcomes. The keyboard is faulty. C. actions.

heatsinks do not. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . Fans provide active cooling. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). D. Any Time. Ctrl + alt + L "Pass Any Exam. D. Configure the IP settings. The technician needs domain administrator rights. Which of the following is MOST likely the cause for this problem? A. The operating system is corrupt. The technician needs local administrative rights. A. C. Ctrl + alt + delete then lock computer B. C. tua A user purchased a TCP/IP laser printer. C.heatsinks are not. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Print out a test page. D.heatsinks provide active cooling.com Ac A. Fans provide passive cooling. B.actualtests. Fans must be directly applied to the cooled component." . Windows key + L C.co m 154 . Download the latest drivers from the manufacturer. Answer: A Answer: D QUESTION NO: 500 On a Windows computer.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A.www.heatsinks provide passive cooling. Fans are applied with thermal compound. Configure NetBEUI settings. The technician needs to map the drive. B. B.

Answer: C Explanation: If the display of the laptop is not working. QUESTION NO: 503 A user reports that during a business trip to Europe.CompTIA 220-701: Practice Exam D.actualtests. then you can try to toggle the video output function key and plug in an external monitor to the laptop. Windows key + alt + delete E.com Ac tua lTe sts . C. A hard drive with more than 4MB of free space B. the AC adapter for their older laptop quit working. "Pass Any Exam. Windows key + Alt + M Answer: A.co m 155 . A video card with at least 16MB of VRAM D. A CD. The AC adapter was inserted in the incorrect port. Which of the following is the MOST likely cause? A. The monitor and laptop video cards are incompatible. which of the following must be available in the computer? A. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything.ROM drive C. The function key was not pressed to toggle the video output. The video cable connecting the monitor is loose." . Which of the following is the MOST likely explanation? A. The laptop BIOS was not updated to support external video.www. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. D.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. Any Time. B.

EFS C. The adapter was rated for 110-120 Volts. D. A Remote Desktop session has been established on laptop. IPSec B. Change the display resolution to a lower setting. The mouse pointer software is corrupt. B. lTe A user reports that when they are typing. CHAP II Answer: B "Pass Any Exam. Uncheck Extend my Windows Desktop in the Display Properties. C. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 ." . The adapter was rated at 50-60 Hertz.com Ac tua A.actualtests.CompTIA 220-701: Practice Exam B. Which of the following will correct this problem? A. B.www. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. The sensitivity of the touch pad is too high. C. Any Time. Adjust the refresh rate of the display to 72 Hertz.co Answer: C m 156 . D. D. instead of seeing their desktop they only see their background graphic. their pointer will randomly move about the screen or highlight words. Toggle the function key for the video display. The adapter was rated for 220-240 Volts. The laptop is near a source of EMF interference. C. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. PGP D.

C. Perform a disk defragmentation. Which of the following steps would shorten the startup time? A. Encrypt all local data files. Run the defrag command on the system. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer. Format the drive.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A. Any Time. which of the following MOST reliably prevents all data from being stolen? A. B. Install anti-virus software. Install system patches. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. C. they notice the system takes a long time to display the desktop. B.actualtests. . Store the drive next to a magnet for one hour. Remove the control circuit board from the drive. C. D. After completing the initial configuration. Physically destroy the disk platters. B.co m Which of the following will improve the functionality of the OS immediately following a new installation? . D.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives.www. Run a full anti-virus scan. D. Install network monitoring software and perform a trace. "Pass Any Exam. Configure biometric authentication. Setup user profiles." .

The laptop battery is defective and needs to be replaced. Which of the following is MOST likely causing this? A. C. The laptop has an electrical short in the power supply. Read the application release notes. They have had problems installing this application in the past.co m . D.CompTIA 220-701: Practice Exam B. "Pass Any Exam. Decrease the size of the paging file. they called the OEM and identify the problem.www. Boot the computer in Safe Mode. E. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Launch the File and Transfer Wizard.B QUESTION NO: 513 A technician is troubleshooting a computer error. Answer: A. D. Which of the following steps should the technician take prior to installing the application? (Select TWO). Which of the following should the technician do FIRST after the problem is resolved? A. B. Remove unneeded startup applications.actualtests. lTe sts . B. The laptop power cord is being used instead of the docking station power cord. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. C. After initial troubleshooting. Any Time. Call the department management to document the issue. Answer: C QUESTION NO: 512 A." . D. Run thechkdsk /f command on the system. The customer is using the laptop power button instead of the docking station power button. C. Defragment the hard drive. The customer can power up the laptop when using the power cord without the docking station. Create a restore point.

Provides a logical connection between a workstation and the network infrastructure D. Post the solution on an online tech forum.0.168. D. B.www. Assigns IP address to the workstation B. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. Describe the issue at the next staff meeting. Class B C. It runs at half the processor speed. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A. Class C D.co m 159 .10 is an example of which of the following address classes? A. D. It runs at processor speed. Any Time. Document the issue and the applied solution. It runs slower than the processor speed. Answer: B QUESTION NO: 514 The IP address: 192. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam." . Monitors sessions between two hosts C.actualtests. C. C. Class A B.com Ac tua lTe sts . It runs faster than the processor speed.CompTIA 220-701: Practice Exam B.

" .actualtests. SPX B. Hubs only support TCP/IP protocols. A. DLC E. and import it to the new system. C. Useregedit to export the user data to the new system. cached website credentials and desktop preferences. A. NetBIOS C. TCP D. A hub broadcasts all traffic to all ports.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A.co m 160 . In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. D. C. Hubs are limited to a bandwidth of 4Mbps. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B . B. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. D. From Windows Explorer. Which of the following should they do NEXT? "Pass Any Exam.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista.www. Any Time. B. Use the USMT to export the data from the old system. IP Answer: C.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). The customer has required all personal information be migrated to the new computer including favorites. A hub directs traffic between locally attached computers. copy the users profile from the old system to the new system.

they can connect to the network. If they connect the AC adapter. C. B.co m .CompTIA 220-701: Practice Exam A. Discharge the CRT prior to disposal. B. C. Any Time. the technician notices files that pertain to other employees.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. Update the drivers for the touchpad.actualtests. D. The laptop is not receiving enough power from the battery so the battery should be replaced. Answer: A QUESTION NO: 522 A. While preparing the files for the disc burning." .www. The power management settings on their laptop are set to disable the internal NIC. Lower the pointer speed in the Mouse Control Panel applet. Dispose of the monitor according to applicable environmental regulations. B. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. C. Dispose of the monitor in the trash. Which of the following should the technician do? "Pass Any Exam. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. The laptops NIC needs updated drivers. Update the drivers for the video card. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. D. Which of the following is the BEST option to solve this issue? A. Disassemble the monitor to prepare disposal of parts independently. D. Format the hard drive and reinstall the OS. The laptop is not receiving enough power from the battery so a second battery should be installed. Which of the following is the MOST likely cause? lTe sts .

Tell the user that they will return later in the day once they have cleaned their desk. Report the issue to theusers manager and return the next day to work on the issue. providing standard permissions. they cannot identify their username. Carry it by holding it upside down by the base. Which of the following actions should be taken? A. C. Provide copies of the files to the people named on them. Reset the password for them and inform them of their username. D. B. D.com Ac tua lTe sts . Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. B.co m 162 .www. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. "Pass Any Exam. The user is quite messy and has a lot of paper strewn about. Which of the following should the technician do? A.actualtests. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. Organize theusers papers into file folders." . C. Create a new account for the user. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. Call the person that wants the disc burned andask them if they can look at the files. The technician needs to work on the issue but is distracted by the users mess. Carry it with the screen closest to your body. D. Carry it with the protrusion on the back facing your body. Delete the files off the portable drive once they are finished burning the disc. C. C. B. Any Time. however. Keep the files on the portable drive and then look at them later for confidential material. Follow thecompanys established guidelines to reset passwords. B.CompTIA 220-701: Practice Exam A. Schedule a later time to call them back once they remember their username. D. Carry it by using both the power and video cords for stability.

understand. and forward. D. Which of the following would be the MOST effective way to respond to this call? A. put on hold and forward. Receive.co m 163 .actualtests. B. D. Any Time. Open the case and determine the cause of the noise. Respond by asking the caller to slow down and repeat the concern twice." . it sounds like an airplane taking off. Ask the caller to call back when they are in a better mood. put on hold. interpret. D.www. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. B. Verify that the user has not made any OS changes. C. give first impression. B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. Receive. evaluate and respond. Receive. Which of the following should be the FIRST course of action? A. Receive. Check the BIOS for temperature changes. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. Listen to callers concern without interrupting and being judgmental.com Ac QUESTION NO: 529 tua Answer: B lTe sts . Answer: C "Pass Any Exam. A customer reports that when the computer starts up. Attempt to replicate and verify the issue. Respond by informing caller to slow down and change their attitude. C. C. ask for help and respond.

Forward the customer to another technician. 12 volts C. Answer: B QUESTION NO: 533 A technician is responding to a customers call. Email the manufacturer with the details of the issue. Update the OS with the most recent patches. C. Research online forums for assistance. 24 volts D. Ask the customer's permission to put them on hold. D.co m . a co-worker asks the technician for assistance. Any Time.www. The technician receives another incoming call from the technician's friend. Write down error code and ask for assistance. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. C. "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. Which of the following is the BEST course of action? A. Which of the following is the BEST course of action? A. 32 volts Answer: B A technician is on the phone with a customer. 6 volts B.com 164 Ac tua QUESTION NO: 532 lTe sts . D. Put the customer on hold just for a few minutes. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. B. At the same time. Avoid the incoming call and call back later. Which of the following is the BEST course of action? A.actualtests. Forward the customer to another technician in order to listen to the co-worker." . B.

C. Which of the following troubleshooting steps should the technician perform FIRST? A. disabling the firewall did not help the issue." . Replace the workstations NIC. Any Time. D. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. Answer: D "Pass Any Exam.com Ac tua lTe sts . B. D. Which of the following troubleshooting steps should the technician take NEXT? A. B.actualtests. Reinstall the firewall software. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. After speaking with the user. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. C. Replace the motherboard and perform a system restore. Document that disabling the firewall did not solve the issue and call another technician for assistance.www. Put the customer on hold just for a few minutes and assist the co-worker. D. Use Windows Recovery Console to perform a repair installation of Windows. Replace RAM modules and verify that all other system components are operating properly. C. Formulate another theory as to what might be causing the problem.co m 165 . the technician believes that firewall settings may be the cause. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error.CompTIA 220-701: Practice Exam B. however. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. Contact the user to determine if any recent changes have been made to the computer.

D.actualtests. C. D. Report theusers story to management and wait for further instructions. Any Time. Which of the following can the technician recommend? m QUESTION NO: 537 166 .www. C. Answer: B QUESTION NO: 539 "Pass Any Exam. Insist that the user immediately delete the content. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. The technician speaks with the user. B. sts . Report the situation to the appropriate authorities. a technician discovers content which they believe may be illegal. Which of the following describes the BEST course of action? A. Establish a theory as to what caused the changes to the computer. Answer: D Answer: A While troubleshooting a problem on a users computer. D. Perform a virus scan and evaluate the results. Delete all the illegal content from the user's computer. Install anti-spyware and run an initial scan. Which of the following should the technician do NEXT? A. B. Use an uninterruptible power supply (UPS).CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Plug the computer into a different power outlet." .co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street.com Ac QUESTION NO: 538 tua lTe A. Use a surge protector. Use a signal attenuator. C. B. Ignore the content and complete the repair.

DRAM D. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. RDRAM C. A corrupt software driver B.actualtests. For backup purposes and if the technician deems it necessary. B. Ignore the situation so as to avoid workplace conflict. Notify the customer about their stolen data. Confiscate the co-workers personal storage media. random characters? A. Any Time. Report the situation to appropriate authorities. Excessive humidity C. C. D. When is it appropriate to make copies of a customers confidential data? A. Answer: C QUESTION NO: 541 A.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. from computers which are in for repair.www. C.co m 167 . For backup purposes and with thecustomers permission." . It is not appropriate unless the content is public knowledge. Which of the following is the BEST course of action? A.com Ac tua Which of the following RAM types requires that all available memory slots be filled. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. DDR3 B. A low toner cartridge "Pass Any Exam. B. resulting in the need for continuity chips in otherwise unused slots? lTe sts . It is never appropriate to copy acustomers data. D.

QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A.CompTIA 220-701: Practice Exam D. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application.co m 168 . WindowsVista Ultimate. WEP B.www.actualtests. KVM switch B. C. Windows XP Home Edition. TV tuner card C. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. WAP D.com Ac tua A. Windows XP Professional. HTTP Answer: A "Pass Any Exam. Windows 2000. B." . HTTPS C. Video capture card lTe If using Windows Media Center. Any Time. Docking station D. D. which of the following hardware components needs to be installed? sts .

2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. CMOS battery C.www. Processor D. 1024GB D. L2 cache B. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. Which of the following components should the technician replace? A. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network.co m . 16GB B. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down." . Any Time.com 169 Ac tua lTe sts . System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. SFTP B. Although Windows XP lets you format only up to 32GB but can read larger volumes.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A.actualtests. WAP C. 32GB C. WPA D.

2335 D. Heatsink B.C. Check the wireless card for antenna connections. RAM capacity C. which of the following ports is used for Remote Desktop (RDP)? A. Hidden devices D.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. Check the wireless card to be sure it is seated correctly.CompTIA 220-701: Practice Exam A. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). I/O address ranges E. 80 B. 3389 Answer: D "Pass Any Exam. Check the software for a complete install.com Ac tua lTe sts . B. Mapped network drives F. 110 C. Liquid D. Any Time.www. Check to see if wireless is turned on." . Devices by type B. Explanation of error codes Answer: A. A. Passive C. Active Answer: D QUESTION NO: 552 By default.co m 170 .actualtests. C. D.

com Ac tua QUESTION NO: 555 lTe sts . TV tuner C. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam. is used for Telnet? A. 80 D.co m 171 . by default. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A." .www. 23 B.actualtests. NIC B. Multimedia B. Any Time. SATA D.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers. 25 C. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. Wireless card C. Capture D.

" . WAN B. but the motherboard needs an update. Firmware D. VPN D. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A.com 172 Ac A. Which of the following would be the BEST recommendation to the customer? A. The technician has determined this can be done. Any Time. Which of the following must the technician update? sts . HTTP C.CompTIA 220-701: Practice Exam A.actualtests. Safe Mode with Command Prompt B. Last Know Good Configuration D.co m . Crossover cable "Pass Any Exam. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC.www. Router C. Memory C. Operating system B. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Bridge B. Enable Boot Logging C.

Any Time. Which of the following should the technician do? .CompTIA 220-701: Practice Exam D. C." . try not to use numbers in the password. Turn off the power to the USB device first then the computer.actualtests.co m Answer: A 173 . use their telephone number as the WEP key. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. D. D. B. a technician should advise the customer to: A. C. change the password frequently. Unplug the device from the computer. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. Answer: A "Pass Any Exam. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. B. D. Send the drive to a data recovery company.www. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. Use the Safely Remove Hardware icon in the Control Panel. try and keep the same password so the customer can always remember it. Use the Safely Remove Hardware icon in the System Tray.com Ac A. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. C. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away. B.

Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. The monitor driver version C.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A.www. Improved performance B. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A. select new. C. Which of the following is the FIRST item to check? A. rightclick on the desktop.actualtests. and select folder. create the folder in My Documents then click and drag the new folder to the desktop. Any Time. The power to the external displays docking station D. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station.co m 174 . use the run command and type folder. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. D. Improved registry settings D. B.com Ac tua QUESTION NO: 565 lTe sts . create the folder on a flash drive and then click and drag the new folder to the desktop." . If the monitor has been degaussed recently B. Improved security features C.

Boot into BIOS/Setup and change the boot sequence. When WindowsStarts. D. Boot into BIOS and check the hard drive status. Boot into BIOS/Setup and update the BIOS. The technician explains this is a: A. Have the user power off for five minutes then restart the system.com 175 Ac A. C. C. C. D. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. website that does not require a password to log in. C. Which of the following is the FIRST step the technician should take? A. however. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser.www. Boot the unit in Safe Mode by pressing F8. B. B. popup advertisement that has been blocked. Have the user check external drives for media.actualtests. tua A technician wants to reinstall Windows operating system on a notebook computer. When Windowsstarts. website where cookies are required. Any Time. D. Boot the unit in Safe Mode by pressing Ctrl/Esc. Run a check disk operation on the hard drive. B. the computer boots off the installed operating system on the hard drive. press F8 and select Safe Boot. "Pass Any Exam. press F8 and select Last Known good configuration. Boot into setup/BIOS and check the Graphics options. B. The technician tries to boot the computer with the Windows CD in the drive. Which of the following is the FIRST action the technician should take? lTe sts .co m ." .CompTIA 220-701: Practice Exam A. Boot the unit in Safe Mode by pressing F5.

Enable print sharing from the main computer." .0. D. Remove the battery and run the laptop on the external power supply. Check to see if the monitor and computer are powered by a UPS. B. Run the computer until the error occurs then find where the source of the heat is. Check the System Event log for over temperature entries.co m Answer: A 176 . Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. C. C. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. Set the printer to DHCP. Ask the customer what is occurring when the display is lost.0.CompTIA 220-701: Practice Exam D. Ask the customer how the laptop is being used when it reports the error. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning.1.com Ac tua A. B. Any Time. D. Set the IP address to match the gateway address. secure website. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. C. Which of the following would be the NEXT troubleshooting step? A. B. Configure the printers IP to 127. Unplug and then re-connect all cabling to the components. Answer: C "Pass Any Exam. Which of the following is the BEST course of action to take? .www. Update or reinstall the display driver.actualtests. D.

B. but only in monochrome. Consult the maintenance manual for the error code. Any Time. Check the quick setup guide for BIOS settings. pauses and then repeats." . Remove the power and check the position of the jumpers on the motherboard. replace the network card in the printer. The technician arrives and finds the printer is online but there are not any lights on the network card.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. power cycle the printer to update the driver. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. Answer: B QUESTION NO: 576 "Pass Any Exam. The NEXT step to evaluate the problem is to: A. have the customer clear the print queue and reboot. power off the printer. D. B.co m 177 .www. Which of the following is the BEST course of action to determine the cause? A.actualtests. D. Replace the video card because there is no display. C. flash the firmware on the printer to match the new driver. The technician knows the print server had maintenance done over the weekend that included driver updates. B. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. have each user remove and re-install the printer to update the driver. D. check the printer properties on the server. C. C.com Ac tua lTe sts . check the printer for paper jams in the path. cycle the power on the printer and observe the boot process. The NEXT action would be to: A.

www. Smart card authentication C. WEP C.actualtests. WPA encryption D. WPA2 B.co m 178 ." . Password authentication B. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. Sleep D. WPA.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts . Biometric authentication Answer: D QUESTION NO: 578 A.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. Which of the following Windows services is not starting during boot? A. WPA D. Which of the following security technologies is this considered? A. Any Time. Computer Browser "Pass Any Exam. Standby B.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Hibernation C.

Turn the monitor on/off.www. Any Time. Turn the monitor on/off. B. The technician on call determines that the PC is powered on and is not in standby mode. Answer: C QUESTION NO: 581 A. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A. try turning the monitor on/off. check the power cable on the monitor.CompTIA 220-701: Practice Exam B. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. reseat the video card. reseat the video card in the PC. D. Add Hardware Wizard C. check the video cable from the monitor to the PC. Check the video cable from the monitor to the PC.co m . try turning the monitor on/off. BIOS C. check the power cable on the monitor. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. DMA controller D." . Southbridge B.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts .actualtests. C. Reseat the video card. Print Spooler D. check the video cable from the monitor to the PC. Northbridge B. BIOS "Pass Any Exam.

Northbridge B. Check the power outlet to verify it is supplying power. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Which of the following is the NEXT troubleshooting step the technician should take? A. CMOS D. Replace the power button.actualtests. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Southbridge C. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed.com Ac tua lTe sts . Northbridge B. D. DMA controller C. Answer: A "Pass Any Exam. Southbridge D. Verify that the power button is plugged into the motherboard.www.co m 180 . BIOS D." . C.CompTIA 220-701: Practice Exam C. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. B. Any Time. Check the power supply for voltage output.

The printer has corrupt drivers. B. Case open switch D.co m 181 . 959 D. Any Time. 478 B. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. The printer is no longer the users default printer. Port triggering C. "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A.actualtests. Slot A Answer: A A. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts .com Ac A user reports that they are suddenly unable to print to a network printer. 775 C.www." . D. The technician can also print a test page from another workstation. C. Biometric password B. The technician can ping the users workstation and the printer. The printer has a faulty NIC. It was working fine yesterday. Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). Theusers workstation has a faulty NIC.

Which of the following is the FIRST thing the technician should do? A. Disable all file shares. Turn off the firewall. SODIMM D. B. PCI express C.com 182 Ac tua lTe sts .co m . Dual-core Answer: A. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. Which of the following should be selected to BEST meet the user's needs? A. D. Which of the following is a best practice? A. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft.E QUESTION NO: 590 When troubleshooting an issue with a customer.www. DDR2 E. Turn on Automatic Updates. Verify when the last time the computer was working correctly was. "Pass Any Exam. Update the network device drivers. Assign a password complexity policy. Set automatic updates to download only.CompTIA 220-701: Practice Exam A. B." . however. Unplug the PC and put on an anti-static wrist strap. C. Multi-core B.actualtests. Update the virus definitions and start a scan for viruses. B. they do not want the updates to interfere while they are working. D. Inform the customer of how long it might take to resolve the problem. C. Update the antivirus definitions. C. Any Time.

NTFS D. FAT32 "Pass Any Exam. FAT16 B. Check the domain print server. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A.CompTIA 220-701: Practice Exam D. Check the network connections. Set automatic updates to download and install. C.com Ac tua A." . MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Check power on theusers laptops. Check the print queue. Which of the following is the FIRST thing a technician should check? sts . Username/password B.www. B.actualtests. Which of the following file systems should the technician select? A. HPFS C. WPA D. Any Time. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops.co m 183 . lTe Several users report their print jobs did not print to the local shared printer. D. Fingerprint scanner C.

actualtests. Firmware settings C. Task Scheduler Wizard D. Task Manager B. Any Time. The technician needs to change the computers settings to boot from a recovery CD. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. a technician notices that the software hangs during the hardware detection phase. Check the disk for scratches. D. Motherboard settings B. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. Answer: A After several months users report that their computer runs slower. Jumper settings D. Backup Manager C." . Check the boot order in the BIOS. Check the CMOS battery.www. Check for incompatible hardware.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. B.co m . C. Where should the technician make the necessary boot order changes? A. How should the technician troubleshoot this issue? A.com 184 Ac QUESTION NO: 598 tua lTe sts . The problem is related to large files being deleted.

Check the printers BIOS.co m 185 . Right-click Start menu. B. Add Hardware Wizard. C. select Properties C. select Properties D. An asynchronous modem C. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. Right-click My Computer icon. Right-click My Network icon.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. Check the USB port. select Properties B. Check the manufacturer's website. A cable modem D. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A.www. PC/XT "Pass Any Exam.actualtests." . Right-click System Tray. The installation CD is not available. D. ATX B.com Ac A. Which of the following is the BEST solution to locate the correct drivers? A. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . AT C. A network interface card B. Any Time.

where would a technician go in Windows to print out a test page? A. Any Time.co QUESTION NO: 604 m .CompTIA 220-701: Practice Exam D. PPTP C.actualtests. From the printer properties page D. TELNET C. SMTP D. From theprinters drivers B. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. ACL Answer: A QUESTION NO: 603 When a job fails to print. NTP B. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam.www. RDP D. Manually on the printer C.com 186 Ac tua lTe sts . NNTP B." .

Switch B.com Ac tua A. Hub C. Modem lTe Which of the following network devices interconnects networks together? sts . Router D. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Switch B.www. Port mirroring C. Modem C. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Any Time. Half duplex B.co m 187 . Router D." . Hub Answer: D "Pass Any Exam. Hub B. Full duplex D. Modem C. Bridge D.CompTIA 220-701: Practice Exam A.actualtests.

C. thermal.www. Laser printers fuse the image to the page.com Ac Answer: D tua lTe sts . Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. Laser printers melt the image onto the page. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. The interface Answer: A "Pass Any Exam. B.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. The writing element B. inkjet. D. Any Time. while an inkjet printer fuses the image to the page. Laser printers use toner. while an inkjet printer sprays the image on the page. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. A maximum of two computers can share a local printer verses unlimited users can share a network printer. A local printer has a small footprint and cost less money than a network printer that has a large footprint.actualtests.co m 188 . while the inkjet printer can only use ink cartridges. D. B. while laser printers can be harmful to the environment. C. and impact printer? A. Ink jet printers are safe for the environment." . The power supply D. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A. The control panel C.

com 189 Ac tua lTe sts A. Any Time.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . The application used to create the document is incompatible with the printer. B. B. ATX C. BTX B. which of the following provides the MOST room for effective cooling? A. . D. but the printer does not print the job. Printer configuration is incorrect. C. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors. NLX D.www. A print job is waiting in the print queue. equipment from abuse and misuse. 640 x 480 B. company's intellectual property and proprietary information. person who would be directly affected in the case of a breach. D. customer's personal files and professional data." . which of the following is the minimum default resolution setting that Windows XP supports? A.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine.actualtests. C. Which of the following may be the cause? A. Outdated or corrupt print driver. 800 x 600 "Pass Any Exam. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution.

the number of partitions across multiple hard drives. SODIMM D. D." . SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A.CompTIA 220-701: Practice Exam C. D. how data is distributed between multiple drives. 800 x 640 D. B.co m 190 . Answer: A "Pass Any Exam. the back up tape drive configuration. solid state drive. and SVGA resolution is 800 x 600. DVD/RW drive B.www. EGA's was 640 x 350. SD flash drive C. QUESTION NO: 617 A CD drive is a type of: A. hot swappable drive. C. CGA's resolution was 320 x 200 .actualtests. B. number of installed hard drives.com Ac tua lTe sts . Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. Any Time. network drive. C. optical drive.

CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. tua On a desktop computer. it is important for the output to be: A. C. Automatic integrated surge protection is provided through the upgrade. Thermal grease between the fan and theheatsink B. Thermal grease between the processor and the fan C. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly. B. C. Automatic voltage detection between 110 and 220 voltage is provided.com 191 Ac A. IDE drive C. equal or lesser than the original power supply wattage." .co m . Any Time. equal or greater than the original power supply wattage. Two processors installed on the motherboard D. B. The computer can run faster because of the larger power source. it must have which of the following? A. The addition of 3.actualtests. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . equivalent to the original power supply wattage.3 volts of power to the computer. auto sensing from 100 to 240 Volts. D. D.www. DIMM chip B. Thermal grease between the processor and theheatsink "Pass Any Exam. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. AGP slot D.

Hyper-threading technology D. B. C. The scanner must be installed between the PS2 mouse and the computer. The OS will have to be reinstalled. The computer will not pass POST. The barcode scanner should be set up in the computers BIOS. Answer: A When installing a barcode scanner on a computer. "Pass Any Exam.actualtests. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). which of the following should occur? A. Hyper-V technology C. Double the clock speed on a 32-bit processor B. D. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed. C.www. Any Time. Which of the following statements is MOST likely true? A. The scanner must be configured to read the code(s) desired.co m 192 . B. The computer will overheat. D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS." . The memory speed will decrease. The flatbed scanner must be removed. the computer must be equipped with which of the following? A.com Ac QUESTION NO: 626 tua lTe sts .

C. The CRT display has failed. Hard drive "Pass Any Exam. To allow peripheral devices such as a monitor to remain attached B.CompTIA 220-701: Practice Exam A. D. A PCI card is not correctly seated. The power supply is not connected to the system board. A memory chip is defective.ini file. Inkjet D. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. Which of the following is the possible cause? (Select TWO). sts . Duplex C. B. E. To allow LAN/WAN switching Answer: A." . A. Which of the following could be contributing to the noise? (Select TWO).B QUESTION NO: 630 The user states the desktop computer is very noisy. Any Time. To allow additional power to be available to the laptop when docked C. Impact B. To provide additional USB ports for the laptop E.co m . Cooling fan C.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A.com 193 Ac A.actualtests. Windows has a corrupt boot. Laser Answer: A QUESTION NO: 629 Answer: A.www. To provide additional software security to the laptop D. CPU B.

B. B.CompTIA 220-701: Practice Exam D. Boot from LAN. C. asks to have a single-connection that will carry video and audio to and from the PC.co m Answer: B . The repairs go as planned.www. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. C. D.actualtests. Boot from Emergency Boot Disk. and due to space constraints. Call and/or email the owner the status of the repair and answer any remaining questions they might have. Which of the following technologies is capable of this functionality? A. ask one of the assistants at the company to contact the owner.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. Memory chip Answer: B. DVI-D "Pass Any Exam. relaying details of the repair to save the technician time. QUESTION NO: 632 A. Which of the following would be the BEST course of action for the technician to take? sts . and personally contact the owner to update on the status of the repairs. Document the work done at the firm. Document the work done at the firm. Motherboard E.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work." . the owner would probably not want to be bothered during the work day. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. D. leave a copy for the company owner. Any Time. Boot to Last known Good Configuration. Document the work done at the firm and leave the company owner a voicemail. Boot in Safe Mode.

Keep the hard drive within acceptable temperature ranges. Memory has to be installed in same speed and size modules.CompTIA 220-701: Practice Exam B. DVI-I C. which of the following is true? A. C. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. C. Keep the power supply within acceptable temperature ranges.com Ac A. in marked matching slots. Mini-PCI card B.www.1 D. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B . Keep thenorthbridge chip within acceptable temperature ranges. using chips equal to or larger than 1GB in size. B. Any Time. B." . The motherboard jumpers need to be properly configured. VGA D. PC card 7.co m 195 . Keep the processor within acceptable temperature ranges. Memory has to be installed in matching pairs. "Pass Any Exam. Express card C.actualtests. D. PC card 8.

B. Satellite D. Due to limited ability to conceal cabling within walls. the company is being forced to run the lines along power wiring and overhead lighting." . C. Run a high powered magnet over the drive several times. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? . Coaxial C.www. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. D. Use Windows built-in Disk Management utility and format the disk. Which of the following would be the MOST cost effective cable to choose? A.co m Answer: A 196 . WiMAX B. Fiber D.CompTIA 220-701: Practice Exam D. STP Answer: D "Pass Any Exam. Any Time. using at least five passes. Fractional T1 C.com Ac tua lTe A. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. Use a multi-pass third party formatting utility. Memory has to be installed in marked matching slots. Reformat the hard drive. UTP B.actualtests.

Four D.C QUESTION NO: 642 A. Two C. A. Windows Vista Home Premium Answer: A. Device Manager C.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts .actualtests. Fuser "Pass Any Exam. Security Center B. Windows 2000 Pro C.co m . Any Time.www.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. WindowsVista Business D. Which of the following operating systems currently include this functionality? (Select TWO). Windows XP Professional E. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. Windows Defender D." . WindowsVista Ultimate B. One B. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents.

ping v 10. edit C.www. by design. regedit D. ping t 172.122.168.11 B.com 198 Ac tua lTe sts .co m ." . Any Time. Full duplex C.68. ping a 192.16.CompTIA 220-701: Practice Exam B. ping f 189. Toner D.actualtests. "Pass Any Exam.10. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) . Ribbon C. 10Mb D.18. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A.5 D. msconfig B.5 C. Liquid ink Answer: C QUESTION NO: 644 Network hubs.0.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A. can run at which of the following modes? A.1. 100Mb B.

The BIOS revision is the latest version. The PC BIOS does not support the new RAM size. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A. Any Time. C. MSCONFIG was used to execute the system. MSCONFIG was used to enable the computer services. The monitor is not plugged into the video card. B.ini file. Which of the following is the MOST likely "Pass Any Exam. the operating system will only recognize 1GB of RAM. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. MSCONFIG was used to execute the win. The RAM has been inserted backwards in their slots. MSCONFIG was used to disable the computer services. Which of the following is the MOST likely cause of the issue? A.co Which of the following utilities is used to perform a baseline on a hard drive? m . PERFMON B. MSTSC D. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing. MSCONFIG C. Which of the following choices is MOST likely the cause? tua lTe sts A.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. Upon power on. D.www.actualtests.com 199 Ac A technician is adding RAM to a PC.ini file. C." . D. The physical printer online light is lit. B. no errors are reported and the data cable is connected. MSIEXEC .

Control Panel B.0 B.actualtests.1. Component Services Answer: A "Pass Any Exam.1 C. localhost 128. The Use Printer Offline option is not checked.1 D.0. Computer Management B.www. D.CompTIA 220-701: Practice Exam cause of this problem? A.0. Performance Logs and alerts C. The Print Processor has been changed in Printer Properties. My Computer C." .0. C.co m 200 . The Printing Preferences has been changed in Printer Properties. ping 127. Device Manager D. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A.0. System Information D. B. The Use Printer Offline option is checked.0. Any Time. ping 128.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A. ipconfig 127.1.com Ac tua lTe sts . Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.0.

Performance Logs and Alerts B. System Tray "Pass Any Exam. Device Manager C. Computer Management C. Computer Management B." .co m 201 . Control Panel D. My Computer B. Performance Logs and Alerts D. Computer Management B. Startup Menu C. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Component Services D.com Ac tua lTe sts .actualtests. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A. Any Time. Performance Logs and Alerts D.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A.www. Device Manager C. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A.

msinfo32 D.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . Power Options "Pass Any Exam. System Configuration B. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A." . dxdiag C. cmd B. Task Manager D. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A. System Information C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A.actualtests.www. Task Manager D. System Properties C. Any Time. System Properties B. System Information .com Ac tua lTe sts A.

com Ac tua lTe sts . Hardware Wizard D.1 B.CompTIA 220-701: Practice Exam B.168. Event Viewer C.co m 203 . Hardware Wizard D.www. 4. Power Options B.actualtests. Any Time. Hardware Wizard D. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A.1 Answer: D QUESTION NO: 665 "Pass Any Exam.1." .1.168. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A. 192. Simple File Sharing B.1.100. Simple File Sharing C.1 D. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A. 172.10.168. Performance C. 122.100 C.

28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A.actualtests. 12 C. 8 B.com Ac tua lTe sts . 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 10 B. 12 C. 26 D. 10 B. 64 Answer: C "Pass Any Exam. 26 D. 8 B. 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A.www. 26 D. 10 C.co m 204 . 63 D.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A. 16 C. Any Time." .

Which of the following components is the MOST likely at fault? A. Modem D. D.11g B. Router B. Connects multiple computers to one monitor.actualtests. The battery is full and the laptop is plugged in.com 205 Ac A. 802. 802." . and there are no error codes or beeps. keyboard. DSU C. and mouse.11n C.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A.11b D. 802. and that it gets unusually hot. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on.www. B. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts . Connects multiple users to one computer. C.co m . Allows multiple computers to communicate with each other in a network. Any Time. Fan B.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. CPU "Pass Any Exam. Allows multiple users to have access to a central gateway. 802.

co m 206 . Collects user and program information usually for malicious purposes D.actualtests. Worm B." . Any Time. Unsolicited mail that is sent electronically C. Cable ties B. MSDS D.CompTIA 220-701: Practice Exam C.com Ac tua A. Battery D. Trojan C. ESD strap C.www. Spam D. Logic bomb Answer: B "Pass Any Exam. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A. Code that waits for a specific response before activating B. Produces unsolicited advertisements via pop-up messages lTe sts . Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A.

"Pass Any Exam. Virus B. Safely Remove Hardware Function. Worm C. LAN D.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. B. Any Time. WAN B. Windows Vista Home B. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC.www. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A.actualtests. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A. WindowsVista Premium D. WindowsVista Business C.com 207 Ac tua lTe sts . Unplug from the USB port. VPN C.co m ." . Disable in the BIOS. C. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. Adware D.

Any Time. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam." . An established recovery point B. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible.co QUESTION NO: 681 m 208 . Start> Run>typecmd> dir D. Escalate the problem to the next higher tier support shop C. Establish a theory of probable causes of the incompatible driver D. A record of the administrative passwords C. Restart the OS.actualtests. Which of the following is the FINAL step that should be performed? .www. Start> Run>typecmd > nslookup B. Start> Run> typecmd > ipconfig C.com Ac tua lTe A. Cycle the power to ensure that thent driver works B. A complete restore of the hard drive D. Document findings. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A.CompTIA 220-701: Practice Exam D.

254.1 D. Shut down C. 127. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity.255. 169.com Ac tua A technician wants to configure a Windows XP Pro laptop. WiFi Card "Pass Any Exam. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts .0. they are not receiving any WiFi signals.0. B.actualtests. Check thatWiFi is enabled. Any Time. Ask if they have a modem.255 Answer: D A. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A.1. Which of the following should the technician do? A. NIC B.co m 209 .10. Check to see if the NIC is functioning.255." . 255. Stand by B. The laptop also needs to be able to resume quickly from this mode.www. 192. however. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A.1 C.168. Suggest they move computer around. Hibernate D. C.127 B.CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before. D.

CompTIA 220-701: Practice Exam C.co m Answer: B .com 210 Ac tua A. inquiring when the next system upgrades can be started and offer discounts. "Pass Any Exam. Contact the customer with a follow-up call. Have the customerrestart the computer to reset the keyboard for the customers profile. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. Which of the following would be the BEST course of action to take? . Question the customer to find if they used suspend instead of shutting down the computer when they left the office. D. Any Time. C.www. Right click on the print job and select cancel. B. Contact the customer with a follow-up call. C. inquiring how the systems are running and offering any additional assistance. Right click on the print job and select properties. Bluetooth D. B. The technician has not heard back from the client. Question the customer to determine if they are using the embedded keyboard for the first time. D. Right click on the print job and select resume. but is now attempting to use the laptop's embedded keyboard. B. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. The customer had the laptop working properly all day in a docking station setting.actualtests. lTe sts A week ago a technician completed several upgrades for a business." . Which of the following is the NEXT action to take? A. Email an assistant at the business to see if they are satisfied with the services rendered. Email the business owner and offer discounted services for the next system upgrades. C. Right click on the print job and select restart.

Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A. PXE Boot Rom B. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam.actualtests. Check the keyboard drivers in Device Manager and reload if out of date. BIOS D. /r B.INI file C.com Ac tua lTe A. BOOT.co QUESTION NO: 691 m 211 .www. Any Time. /b D. Switch B. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? ." . Bridge D. /v C.CompTIA 220-701: Practice Exam D. Where would be the proper place to configure this? A. Modem C. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD.

actualtests.www. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . Any Time. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A. RAID 1 C." . RAID 0 B. RAID 6 D. RAID 1 B. Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. RAID 10 "Pass Any Exam.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. Which of the following RAID arrays is the technician using? A. Optical Drive D. RAID 5 D. Which of the following is MOST likely failing? A.com Ac A. RAID 1 C. RAID 5 C.co m 212 . CPU Fan C. RAID 5 D. Processor B. RAID 0 B.

actualtests. RJ-45 B. UTP . ST D.co Which of the following cable types contains a foil shield inside the jacket? m 213 . Any Time. STP D.com Ac tua lTe sts A.www. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. Fiber B. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). Coaxial D." . STP B. Fiber C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. RG-6 C. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. CAT6 C. especially Ethernets "Pass Any Exam.

Coaxial B.com Ac tua lTe sts . Satellite C. Fiber D.11a B. 802. 802.CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A.11n C.actualtests. RJ-11 B. 802. UTP C. Fiber B. Bluetooth "Pass Any Exam.co m 214 ." . BNC C.11g D. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A. ST D.www. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. Any Time. RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A. DSL D.

Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Cable C. Adware sts . Botnet C. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam. Any Time. Fiber D." .co Which of the following computer infections allows several computers to launch attacks against a network? m 215 . Botnet B. DSL B.com Ac tua lTe A. Spam D. Spyware B.actualtests. Adware D.www. Spam C.

Any Time. Adware C. Internal hard drive D. Surge protector D. Uninterruptible power supply C.co m 216 ." . Spyware B. Power strip B. Network Answer: A "Pass Any Exam.com Ac tua lTe sts QUESTION NO: 709 . Spyware C.actualtests. Spam B.www. Floppy C.CompTIA 220-701: Practice Exam A. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. CD B. Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. without actually installing it on the workstation? A. Worm D. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Botnet D.

Any Time. 800Mbps.co m 217 . ATX B. HTTPS C. B.ROM drive C.www. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A. FTP B. DVD. D. 480Mbps." . POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. IDE hard drive B. AT D.actualtests. C. USB thumb drive D. Micro ATX C. 400Mbps. "Pass Any Exam. 12Mbps.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. SMTP D.com Ac tua lTe sts .

the customer reports the NIC link lights for that computer are not on. 6/12 Volts DC or 12/24 Volts DC D. 20 or fewer D.actualtests. Lower latency C.co m . Increases length of cable D. 110/120 Volts AC or 220/240 Volts AC B. 15 or fewer C.www. 10 or fewer B. In addition." . Any Time. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. AC or DC Voltage C. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. Fire resistant B.com 218 Ac tua lTe sts . Which of the following could be the problem? "Pass Any Exam.

Which of the following is the NEXT step? A. C. Firewall is not working. the technician notices a yellow exclamation mark in Device Manager. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. D. Updating the device driver may help when an installed device isn't working properly. Join the computer to the workgroup. B.CompTIA 220-701: Practice Exam A. Switch is not working.com Ac tua lTe sts Explanation: To troubleshoot this problem. Where can the technician locate the NTLDR files? A. you should update the device driver. Network server is not working. Internet site is down. Remove and replace the network card.actualtests. Enable Boot Logging C. NTOSKRNL "Pass Any Exam.co m 219 . Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. B. Any Time. Re-install the OS. .www. D. Answer: D QUESTION NO: 719 After installing a network card. Update the device driver. Which of the following boot options will accomplish this? A. C. Boot Mode B." . Safe Mode D.

INI D. Which of the following is the BEST solution? A. D. Answer: A "Pass Any Exam. but there is no video. B. Replace the LCD. C. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. NTDETECT. When the laptop is plugged into an outlet it starts. which of the following is the FIRST process that runs? A. CONFIG.www." . Replace the battery. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start.co m 220 . Replace the power button. Any Time.CompTIA 220-701: Practice Exam B. lTe A technician is troubleshooting a laptop.actualtests. OS installation disk C. Change power outlets. B. Upgrade the video card. Connect the laptop to a monitor.com Ac tua A. IO.SYS D. BOOT.SYS B. Which of the following is the NEXT step to troubleshoot the issue? sts . Remove the battery. D.COM Answer: B QUESTION NO: 722 When a computer is turned on. C. NTLDR C. Upgrade the memory.

The technician powers on the laptop and the drive is not detected. The AC/DC adaptor D. D. Check to see if a disk is present in the drive. B. The power-management console C.com 221 Ac tua lTe A. D. B. Check the manufacturer's recommended settings. Which of the following could be the issue? A. "Pass Any Exam.www.co A technician installs a new CD. Which of the following is the MOST likely issue? A. Additional memory needs to be installed.ROM/DVD player into a laptop. sts . The MBR B. Which of the following should the technician do NEXT? m ." . The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down. Check the USB settings for the drive. C. Any Time. The RAM is not seated properly.actualtests. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). The OS is not installed. Check if the drive is properly plugged in.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed. C. The system is overheating.

Assuming a position of authority D. acquire unauthorized information to achieve a goal. D. B.co m 222 .com Ac tua lTe sts . to perform a technical risk assessment of employees within the company. Flattery Answer: C. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. Asking passive aggressive questions E. Insulting the subject to motivate a response C. printing on both sides of paper simultaneously. to test sociological boundaries with in the company. B.E QUESTION NO: 729 Social engineering is used to: A. engage in harmless communication. printing on both sides of paper one at a time." . Hard Drive D. Any Time. CMOS ROM C. communications in both directions one at a time. Answer: D "Pass Any Exam. D. C. Answer: A QUESTION NO: 730 Where is the power on password stored? A. Requesting public information B. C.CompTIA 220-701: Practice Exam A. communications in both directions simultaneously.www.actualtests. System RAM B.

Port 23 C. A tool that tells a user of the workstation that they have exceeded their memory quota. D. Port 25 D. D. A tool that allows a user to connect to other computers. by default? A.actualtests. It holds a log of the last three passwords used. B.com Ac A. Port 21 B. It retrieves email from the mail server. Port 23 C. It blocks popup ads. B. tua lTe sts . C.co m 223 .www. It pings a workstation from a remote server. Port 25 D. Port 21 B. C. Port 110 "Pass Any Exam." . Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. A tool that allows a workstation to tell the network that the workstation is present. A tool that allows a user to use the workstation as a telephone through the network.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. Any Time. by default? A.

www. Printer E. and the hard drive stops working.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. Any Time. sts . UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). C. A recognized method of disposing hard drives that contain sensitive data. Wireless router B. B. overheating. Excessive movement between system memory and virtual memory. electric shock felt on computer case. D. Network D.com Ac QUESTION NO: 738 tua Answer: A lTe A. USB C.C QUESTION NO: 739 "Pass Any Exam.actualtests. System RAM Answer: B. Processor is going bad B. Which of the following is the cause? A. Any damage to a hard drive caused by an intention or unintentional jolt or movement. A method of recovering lost data from a hard disk." . Power supply D. RAM module is faulty C.co m 224 . A. The user described the problems as: occasional rebooting.

Start>Programs>Accessories>Communications> Command Prompt D. Start> Run>cmd B. Function keys (e. C. Start> Run> Accessories> Command Prompt C.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Ctrl + Alt + B D. D.com Ac tua lTe QUESTION NO: 741 sts Answer: B . Any Time. Start> Programs> Accessories> Command Prompt "Pass Any Exam.g. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Explain to the user they need to fill out a work order for the computer issues.www. Which of the following utilities could be used to check if there is a remote device on the network? A. netstat B.co m 225 . Which of the following should the technician do? A. Ask another technician to take over support for this user. Shift + B C. Help the user with every issue that they call about and put all other work orders on hold. F9. B. Ask the user to call another technician for more in-depth assistance. F12) B. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues.actualtests. A. ipconfig C. nslookup D." .

B. every time the user sends a print job to the printer. MSDS Answer: D "Pass Any Exam.CompTIA 220-701: Practice Exam E. however. The manufacturer's documentation C. NIC C. D. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. Reboot the workstation and have the user log in again. Restart the print spooler service. There are multiple printers in the office.com Ac tua lTe sts . A past technician's documentation D. Which of the following is the FIRST step that the technician should do? A." . The cleaning label B. Which of the following places should the technician look to find the proper handling procedures? A. Riser card D. C. Start> Control Panel> Run>cmd Answer: A.D QUESTION NO: 743 A user is trying to print to a network printer. Any Time. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent. Replace the paper in the printer. it does not print. and all other users are able to print to the printer.www.co m 226 .actualtests. Confirm the printer name where the user is trying to print. PS/2 B.

actualtests.co m When applying the security settings to a network. "Pass Any Exam. Store in an air-tight container. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. prevent outside interference. Three C. WAN. D.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. Nine . Return to the manufacturer for recycling. One B. assist with data transmission. Any Time. which of the following is the BEST way to dispose of the old cartridge? A. provide protection from heat. Seven D. B. C. prevent damage from weather. Put the toner into a sealed bag and then throw into the garbage. C. Dispose in an incinerator.www." . LAN B. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. D. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . C.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. B. domain.

Rom is compatible hardware. D. Make sure that the network cable is not touching any other cables. What should be the BEST first step to resolve this issue? A. Check to see if the network cables were terminated properly. Making sure that replacing the power supply is not cost prohibitive. Check to see if the BIOS register the drive. B. Check to see if theCD." . QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. There are no limitations. Replacing it with a power supply made specifically for that unit. B.com Ac tua lTe A. C. Answer: C QUESTION NO: 753 "Pass Any Exam. Make sure the network cable is seated properly in the users computer. workgroup. one power supply is as good as another. D. which of the following would be the FIRST step to evaluate this issue? A.Rom is not reading a disc.CompTIA 220-701: Practice Exam D. C. sts When a component has a proprietary power supply what is the main limitation? . Ensure that shielded cable was used for the network. Make sure that the disc is a CD and not a DVD. Any Time. B. C. Making sure the power supply will fit into the casing. Answer: D QUESTION NO: 750 A user reports that their CD.actualtests. D. Ensure that the CD drive is installed.www.co m Answer: B 228 .

Is another piece ofequipment.co m . lTe sts . retinal scans. D. powering up? B. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. Other equipment plugged into the same power strip/surge protector also will not turn on. background checks for users. D. An emergency recovery disk (ERD). B.www. complex user names. What is the manufacturer of the power strip/surge protector? Answer: A. "Pass Any Exam. The customer says the tower computer will not turn on and the monitor will not turn on either.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. A record of the ADMIN passwords.B QUESTION NO: 756 A remote Customer calls with a dead computer.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. A complete back up of the hard drive. Is it a LCD or CRT monitor? E. smart cards. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. C. that is plugged into the same power strip/surge protector. Any Time. Did the computer and monitor work before? C. Was the electric bill paid? D. B." . Answer: C QUESTION NO: 755 A. C.actualtests. An established recovery point. What would be the questions to ask this customer? (Select THREE). Which of the following would be the BEST questions to ask the customer? (Select TWO).

actualtests.C.www. Nothing should be affected C.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. What kind of equipment is plugged into the power strip/surge protector? Answer: B. Always on B. Any Time. Has any electrical work been done recently? G. Standby B. Is another piece of equipment plugged into the same power receptacle and is it working? C. Wake on LAN "Pass Any Exam." . Can you or someone else check the circuit breaker for that receptacle? D. proceed with solution. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Create restore point D. How big is your electric bill? B.com 230 Ac A. What is the manufacturer of the power strip/surge protector? E. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Hibernate C.co m . Standby D.CompTIA 220-701: Practice Exam A. Nothing. Always on C. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A. Make a list of all programs that will need to be reinstalled in event of a system failure B.

the customer continually asks questions about every step being performed.CompTIA 220-701: Practice Exam D.actualtests. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working. relax and try to be as calm as possible while working through the distraction C. Throw it in the trash. CRTs are being replaced by LCDs Answer: B "Pass Any Exam. Any Time. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista.co Answer: B m 231 . Tell the customer that both are excellent choices B. Which of the following should the technician do? A. Put on an ESD strap and inspect the internal components B." . Continue answering thequestions.com Ac tua A.www. Give them a list of blog sites and documentation that discuss the twoOSs D. It is getting to the point that is becoming a distraction. Say nothing. D. Dispose through proper channels or send it to be repaired C. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. Ask to be excused to use the phone to take a small break outside to get some air B. Which of the following is the BEST solution? A. Check that the tube and capacitors are intact D. What is the BEST response to this question? sts QUESTION NO: 761 . end the conversation C. Explain that what is being done is extremely complicated and requires concentration.

com 232 Ac A. Any Time. Replace all CMOS batteries in the office B.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. B. Have the user work after hours to finish their print jobs. Give the user permissions to cancel other users print jobs. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. 60 to 90 days C. D. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. Between 8 and 10 characters D. Raise the priority of the users jobs to the highest level. Which of the following is the BEST option to alleviate this issue? lTe sts . Give the user a dedicated printer. Install a generator in the office C.www. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Between 6 and 8 characters C." . 90 to 180 days B. Install a UPS in the office "Pass Any Exam. C. Between 10 and 12 characters B. Annually D.actualtests.co m .

Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. Suggest the computer be moved around. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. Any Time. Retrieve the work from a hot site for the office C. There are UPSs connected to the equipment but they only last about 30 minutes. but the computers gives an error that the computer has not been shutdown properly.actualtests.com 233 Ac tua lTe sts . however they are not receiving any Wi-Fi signals. Rolling back to an earlier configuration B. Use software that in case of an outage saves your work.CompTIA 220-701: Practice Exam D." . Have an employee work nights to perform the shut down when the power supplies battery is about empty D. "Pass Any Exam. You decide to go to a prior restore point. Which of the following is the action that is being performed? A. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. Preparing system for Automated System Recovery (ASR) C. and shuts down the computer B. closes programs.co m . Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. What is an option to ensure that all work is not lost and damage does not occur to the system? A.www. Loading a full backup onto your workstation D. Which of the following should you try FIRST? A.

Biometrics C. Check that the Wi-Fi adapter is enabled. Software firewall B." . Answer: C "Pass Any Exam. D. C. C. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts .www. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. B.com Ac tua A.ROM is not reading a disc.actualtests. D.CompTIA 220-701: Practice Exam B. However. Check to see if the BIOS registered the drive. Any Time. Which of the following would MOST likely solve the issue? A. Ensure that the device is working in Device Manager. Make sure that the disc is a DVD and not a CD. C. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD.ROM has compatible hardware.co m 234 . B. Smart card D. Change the power settings on the projector. D. Move the projector further away from the laptop. Check to see if the CD. Change the power settings in Power Management. Ask if they have a modem. each time the customer closes the laptop the computer goes into standby. Change the computer from a laptop to a desktop. Ask for model number. Which of the following is the FIRST step to take to resolve this issue? A.

com Ac tua lTe sts . Check to see if the monitor and system hardware are compatible. What is the manufacturer of the computer? D. E. Answer: A. tell the user to call back when they have calmed down. Which of the following questions should a technician ask this customer? (Select TWO). Check the video cable to make sure it is still connected. C. make the user promises to keep them quiet. B.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. be stern with the user. What type of mouse is it? E. B. D. Any Time. Check for other equipment plugged into the same power strip/surge protector. A. What mouse driver are they using? C. D.www. A. If the mouse has roller ball underneath could they examine it? B." . Which of the following steps should be performed to check the monitor? (Select TWO). C.co m 235 . Move the mouse and/or press the space bar to check if the computer is in sleep mode.D QUESTION NO: 776 "Pass Any Exam. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. What is the manufacturer of the mouse? Answer: A.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all.actualtests. repeat back the issue to the user to ensure understanding.

C." .CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. The manufacturer of the RAM installed in the computer. Create a restore point. C.www. Which of the following should be checked? A. Update the anti-virus software. D. CPUheatsink seated properly. Failed fan in the power supply. B. D. The manufacturer of the computer and hard drive. Printing to an older printer C. D. B. Any Time.co m 236 . Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly.actualtests. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. Upgrade all drivers. Connecting to a parallel tape backup device D. "Pass Any Exam. Which of the following should be done FIRST prior to the installation? A. Remove unneeded external components. The amount of RAM installed.com Ac tua lTe QUESTION NO: 778 sts Answer: D . The hard drive location in the computer. B. Perform backup of all data. C. Which of the following MOST likely uses a parallel port? A. Hard drive location in the computer. Which of the following should a technician check to resolve the issues? A. Connecting a loop-back plug B.

B.com Ac QUESTION NO: 782 tua lTe sts . Document findings. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A.www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. Standby B. Cycle the power to ensure that thent driver works. Hibernate D. Always on C. Which of the following is the LAST step that should be performed? A. Escalate the problem to the next tier support. Establish a theory of probable causes of the incompatible driver.actualtests. Any Time.co m 237 . Wake on LAN B. actions and outcomes." . D. Always on C. C. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. Standby D.

Move some of the devices to other outlets and replace the power strips with surge protectors. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. Ask to be excused to use the phone to take a small break outside to get some air. Answer: D QUESTION NO: 785 A. B. B. B. two monitors. Check that the tube and capacitors are intact. D. Put on an ESD strap and inspect the internal components. Which of the following should be done to ensure safety? A. the customer is asking questions wanting to know every step being performed and why. Which of the following is the BEST solution? A. Any Time. Twelve Answer: A QUESTION NO: 786 Two workstations.www.actualtests. C. Which of the following should the technician do? A. Dispose through proper channels or send it to be repaired. two printers. Send them off on a small task to get a moment to concentrate and finish the job. Explain that what is being done is extremely complicated and requires concentration. "Pass Any Exam. Continue answering the questions. Throw it in the trash." .CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home.co m 238 . and a mini refrigerator are plugged into one power strip in a single outlet. CRTs are being replaced by LCDs. It is getting to the point that is becoming a distraction. D. Zero B. Answer: D QUESTION NO: 784 A CRT has stopped working. relax and try to be as calm as possible while working.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . Six C. C. Eight D.

Have an employee work nights to perform the shut down. Restore all files from a storage device. Have employees shut down their computers before they leave and perform the calculation during their down time. B. C. and properly shuts down the computer.actualtests. Replace the power strips with surge protectors with longer cords. Install a UPS in the office. Any Time. There are UPSs connected to the equipment but they only last about thirty minutes. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Replace the CMOS batteries to all affected equipment. Roll back to a previous restore point. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. D.CompTIA 220-701: Practice Exam C. D.co m . Load a full backup onto the workstation. D. C.com 239 Ac A. B. D." . Setup a hot site for the office so all data will be backed up. Install software that saves work. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . Install a generator in the office. Replace the power strips with UPSs and eliminate the extension cords.www. Prepare system for automated system recovery (ASR). C. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. Install power strips in the office. Which of the following actions should the technician perform FIRST? A. "Pass Any Exam. closes programs. B. tua lTe Computers are left on overnight to complete certain calculations and tasks.

C. Which of the following would the technician recommend for the client? A. Press the function key and then configure the projector settings.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. Change the computer from a laptop to a desktop. C. Install an access point. Set the SSID code on the laptop. D. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. D. The client would like to access the network from outside the home and on the top floor.actualtests. B. Use alt + tab to toggle between screens. B.com Ac tua lTe A. Use the function + f10 key to toggle between screens." . Change the power settings on the projector. Enable DHCP on the laptop.www. Change the power settings in power management. Which of the following should the technician do to solve this issue? A. D. Answer: C "Pass Any Exam. Use the function + f8 key to toggle between screens. C. B. Any Time. Which of the following should the customer perform? . Reboot the laptop to toggle image between screens. Install a wireless modem.co m 240 . Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Each time the customer closes the laptop the computer goes into standby.

" . D. Any Time. Cools the power supply C. Answer: C.actualtests. Prevents the monitor from overheating lTe sts . Dissipates heat from the chips D. B. Install more memory in the system. Use hyper-threading. C. The screen is set to automatically dim to optimize battery power when power is disconnected.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. The LCD inverter board is going bad. Which of the following is the BEST recommendation to make? A. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. C. Install multiple fans. B. Install a liquid cooling system. The LCD backlight is failing.co m 241 .com Ac tua Explanation: A. AGP slot C. This might be an indication that the battery is failing and can no longer hold a charge. D.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. Prevents motherboards temperature from getting to low B. Heatsink B. CPU slot D. Answer: B QUESTION NO: 796 "Pass Any Exam.www.

Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. To provide thermal transfer from the CPU to theheatsink. C. Ergonomics B. To protect the CPU from direct contact with theheatsink.254.co m 242 .CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop.16 12. 169. Biometrics D." .10 "Pass Any Exam. 172.1 C. B. Any Time. 192. D.16 B. the LCD returns to normal brightness. C.0. This might be an indication that the battery is failing and can no longer hold a charge. To prevent memory vibration caused by theheatsink fan.com Ac tua lTe sts . The screen is set to automatically dim to optimize battery power when power is disconnected. B. Which of the following should a technician tell the user? A. Smart key C.168. the LCD screen gets dimmer. The LCD inverter board is going bad.actualtests.1. D. When the user connects the AC power. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop. The LCD backlight is failing. Which of the following authentication technologies can be used? A. To provide insulation around the processor.www.

1.1.168.18. 129.29.16. 92. 201.254.168.www.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A. 129. 129." .10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.25.253.10 C.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.18.18.1 B.128 Answer: D Which of the following IP addresses is a class B address? A.128 D.29.com Ac tua lTe sts .9 D.254. 192. 192. Any Time.254.1 C.co QUESTION NO: 801 m 243 .16.1. 169.25.9 D.actualtests. 92.16.25.1 B.10. 201.254.253.168. 192. 192. 92.168.10 C.1.CompTIA 220-701: Practice Exam D.128 B.

1.255 lTe Which of the following IP addresses is a loopback address? sts . 172.10.10 C.10 B.0.9 D.168.16.co m 244 .254.10.254.1 D.0.10. 9ca5rl D.168.25.1 C.128 B. 192.1 C.16. 192.10.29. 201.CompTIA 220-701: Practice Exam A.www. 169. Any Time.10 D.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.0.168. 255.255. 92. 169.0. comptia1 Answer: A "Pass Any Exam.18.actualtests." . 127.255. June171988 C.168.254. 192. 129. 192.253. s1A@r4A&! B.com Ac tua A.10 B.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.

Blu-Ray B.co m 245 . Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. BIOS password B. D.actualtests. WEP B.com Ac tua lTe sts . by default? A." . WPA D. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A. Flash C. DVD D. SSID C. Take the computer apart piece by piece until the problem is identified. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure. B. Recreate the problem. Keyfob D. C.www. Keylogger C. Document the problem. Resolve the problem. CD "Pass Any Exam. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A.

Modem C. IEEE 1394 D. DVD C. PCIe B. Parallel . Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. Graphics C. Any Time.www. Flash B.actualtests. HDD D. Capture D. NIC B. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 .

co m 247 . Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. WindowsVista Basic B.www." .com Ac tua lTe sts QUESTION NO: 816 . Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A.CompTIA 220-701: Practice Exam A.11a B. KVM B.actualtests. Windows 2000 D. Windows XP Answer: D "Pass Any Exam. Any Time. 802. Touch screen D. Infrared D. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. WindowsVista Premium B. Windows Media Center C. Windows 2000 D. Bluetooth C. Keyboard C. WindowsVista Ultimate C.

Legacy support for older systems . Files can be larger than 256MB B. Support for file encryption D.www. To allow RAID support C. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. File encryption options C. Ability to share the file and folders Answer: B. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. Network Neighborhood> Ethernet controller B.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? .D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. Add and Remove Programs "Pass Any Exam. A. My Computer> System> Performance> Settings> Virtual Memory B. Macintosh PC read/write access D. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. To support dynamic disks B.actualtests." .CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO).com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. Any Time. User access and permissions options E.

In a Windows Vista workstation. WPA Answer: C "Pass Any Exam. Any Time. WEP64 B.actualtests.www." . System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer.co m 249 .com Ac tua lTe sts QUESTION NO: 823 .CompTIA 220-701: Practice Exam C. sfc B. WPA2 D. which of the following commands would the technician use? A. Contain on a sticky note on the back of the monitor B. WEP128 C. Hide a password document in the workstation D. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. Never write down the passwords C. ipconfig D. sigverif C. Control Panel> Power Options D.

dependency services. They state they need to upgrade the antivirus protection on the workstation. Which of the following should the employee do? A. These types of services are known as: A. They ask the employee for their username and password. the print spooler requires other services to be running first. Print Spooler D. D. Give the caller the username and password.co m .msc "Pass Any Exam. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A.com 250 Ac tua lTe sts . primary services. Refuse the callers request and inform an IT manager.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. Refuse the callers request and inform the police. Answer: C QUESTION NO: 827 A print job fails to leave the queue. B." . Printer Driver B. perfmon. C. Any Time. D.www. Which of the following services may need to be restarted? A. B. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly. C. driver level services.actualtests. registry level services. Give the caller the information and inform an IT manager. Windows Spool Service C.

A dual-core 32-bit processor and a 64-bit operating system D. Check for an external antenna. such as i. Any Time.co m . services. Without knowing the specifics of that model.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. B. D. Check for an externalWiFi on/off toggle switch. A 32-bit operating system and a 64-bit processor C. A 64-bit processor and a Vista Home Basic operating system B. how might a technician determine if the unit has WiFi capability? A.com 251 Ac tua lTe sts . Serial B. eSATA C. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. Check forWiFi radio on/off switch on the function keys.CompTIA 220-701: Practice Exam B.www.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire.msc C. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. C. Check the Device Manager for a wireless network device. IEEE 1394 D." .actualtests. print D.link and Lynx. printmanagement. 802. to describe their 1394 "Pass Any Exam. Other companies use other names.

D.co m . "Here is all my documentation for the repairs. "I replaced some of the computer parts and now it is functional.com 252 Ac A. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. "I am not sure if your data will be lost I will confirm with my manager. Which of the following is the BEST action? A. C. Well." B. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. Your data should be fine. I am not replacing the hard drive. which means delivering data at a guaranteed rate. Have the phone onvibrate before starting the repair. I replaced the motherboard. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. please read it and then get back to me with any questions." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time." B. Apologize and excuse oneself for a moment to take the call quickly outside the room. Which of the following is the BEST response? sts .www.CompTIA 220-701: Practice Exam products. C. such as video devices. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. This is because it is not only high speed but also supports isochronous data. Take the call. B. D." C.actualtests. the phone rings. Which of the following is the BEST response? A. "Pass Any Exam. I cannot guarantee that your data will not be lost. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned." . In the middle of doing the repair. Any Time. which is the main circuit board for the PC. This type of repair will not affect it. I will let you know what happens after the repair.

Which of the following is the BEST response to the clients next repair order? A. but let the client know that the client will be charged extra for the same repair nexttime. Show the client how to put the keys back on. Partition the drive into two logical drives. Hide the sensitive data from casual view using folder Properties .co m . Encrypt the sensitive data so that it cannot be read without a key. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. B. Any Time. C. Refuse to do the repair until the client learns how to type with long fingernails. making C: the OS and D: the data.Attributes. Do the repair and request that the client trim their fingernails to prevent the keys from popping off.com 253 Ac A. Partition the drive into two physical drives making C: the OS and D: the data. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. Keylogger C. while protecting the data from the operating system related issues? lTe sts . Immediately leave and go to another room to take the call and deal with the repair later.www.actualtests. Do the repair with a good attitude. C. D. D. Front panel media lock B. B. Do the repair. Biometric fingerprint scanner "Pass Any Exam." .CompTIA 220-701: Practice Exam D. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard.

Replace all cooling fans with new ones. Remove excessive dust and loose items.www. Tell the client they need to install a surge protector soon." . Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. C. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use.CompTIA 220-701: Practice Exam D. C.com Ac tua lTe sts . Power strip C. D. Any Time. Leave it up to the client to take their own precautions. Check for and remove outdated components. B. Install an uninterruptible power supply (UPS).actualtests. Larger power supply D. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. B. Cover the extra power plugs not being used with electrical tape. D.co m 254 . Answer: A "Pass Any Exam. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. UPS B. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Which of the following is the BEST action to take? A.

Establish a plan. Answer: B Which of the following network classes exists if the default subnet mask is 255. B. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255.actualtests. Class C D.0. Identify the problem.www. Formulate a theory.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly.255. Run CHKDSK on the hard drive.com Ac QUESTION NO: 843 tua lTe sts .255. which of the following actions should be taken NEXT? A. C. Class B C. Defragment the hard drive. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. Increase the systems RAM. Any Time. Suggest purchasing a newer processor." . They have had the system for two years and use it primarily to download photos.0? A. music and browse the Internet. D. C. Class A B.255. Which of the following is the FIRST action to take? A.0? "Pass Any Exam. Document the actions. D. The system specifications are still very good. B.co m 255 .

actualtests.co m 256 .0. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255. Class B C.com Ac A. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.0. Class C D.0? A.1? lTe sts . Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172. Class B C. Class D tua Which of the following network classes exists if a hosts IP address is 192. Class C D.1. Class A B.30.22. Class A B. Class C D. Class A B.255." .0. Any Time.0. Class B C.www. Class A B. Class D "Pass Any Exam.0? A. Class B C.168.CompTIA 220-701: Practice Exam A. Class C D.

C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10.1? A.co Which of the following devices can automatically assign host IP addresses? m 257 . Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. Hub D. Switch B.actualtests. reserved IP address. static IP address. Task Manager "Pass Any Exam. stationary IP address. Router C." . dynamic IP address. Class B C. Class A B.1. D.com Ac tua lTe sts A. Any Time. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A.172. B.www. Class C D. Bridge .

www. C. Double click theprinters icon. The components driver is not found. Virtual Memory D. D. C. D. Double click theprinters icon.actualtests. Double click theprinters icon. right click on the print job and select resume. Double click theprinters icon. right click on the print job and select delete. B. right click on the print job and select restart. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. Double click theprinters icon. right click on the print job and select cancel.CompTIA 220-701: Practice Exam B. The component is disabled. right click on the print job and select pause. B. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. right click on the print job and select cancel. Double click theprinters icon. D. Double click theprinters icon. Device Manager C.co m 258 . Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A.com Ac tua lTe sts QUESTION NO: 853 . B. Answer: A "Pass Any Exam. The component is not installed. Any Time. right click on the print job and select restart. Double click theprinters icon. right click on the print job and select properties. The components driver is outdated." . C.

Double click theprinters icon. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A. 5 B. Double click theprinters icon. The print drivers have not been installed on theusers remote computer. Double click theprinters icon.com 259 Ac tua lTe sts . C.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A." . right click on the print job and select cancel. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. The shared printer is not compatible with the host computers operating system.actualtests. right click on the print job and select resume. D. Which of the following is the MOST likely cause? A. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. Simple file sharing has not been enabled on the host computer. Double click theprinters icon.co m .www. Security D. D. right click on the print job and select properties. Advanced B. B. right click on the print job and select restart. B. 10 "Pass Any Exam. C. Answer: C QUESTION NO: 857 In Printer Properties. Ports C. Print sharing has not been enabled on the host computer. Any Time.

20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. D. A kiosk in a department store that looks up information in their online catalog. Please inform me if the PC will be processing more work than for which it was designed. C. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A.www. D. A user checking their personal email at an office. B. Use technical acronyms to show your technical expertise.CompTIA 220-701: Practice Exam C. Inform the customer of the expense that is being incurred. A remote user updating the antivirus software on their notebook computer. D. A remote salesman must transfer contract data to the corporate office.ended questions. Please inform me if you think you want me to come back and check it again tomorrow. Only ask the customercloseD. Any Time. lTe sts A technician has replaced a failed DIMM. Answer: D "Pass Any Exam.com Ac tua A. 15 D. B." .actualtests. C. Please try to be more conscious of static when using this PC. Please inform me if you continue to have any problems with this PC.co m Answer: C 260 . Which of the following responses would be BEST to use? . C. The technician has verified that the unit is working properly and is now updating the customer on the event. B. Be sensitive to the customer's culture.

Document the solution.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. D. Which of the following is the NEXT step to take? A. Document the entire event. Unplug the workstation and begin the upgrade.actualtests. Which of the following would be the BEST choice to address this situation? A. D. share this with the customer and take steps to minimize the reoccurrence. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation. Call the service manager and inform them that the new service call cannot be made in time. Call the customer and reschedule for another time.co m . Call the service manager and inform them of the current situation. Remove the cover of the workstation case and use an ESD strap before the upgrade. share this with the customer and take any preventative measures. Call the new service customer and re-schedule the call for another time. B. with a response time to another site of two hours. Before starting any work on the system. Call the service manager and inform them of the current situation. A new service call is received. B. C.com 261 Ac tua lTe sts . which of the following is the FIRST course of action to take? A. Any Time. C.www. Answer: A QUESTION NO: 865 "Pass Any Exam. D. Document the core actions and inform the customer the repair has been completed. C. Complete a full backup of the workstation before making any upgrades. Follow the manager's instructions. Upgrade the hard drive and reboot the system. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. B. Inform the customer of the steps taken during the repair and continue to the next service call." .

VRAM C. C. Installation of the NTLDR B. Installation of updated device drivers sts . Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. B.INI file C.actualtests. you can use only NTFS file system because only NTFS support encryption. NTFS-E is an invalid file system name. Partitioning and formatting of the hard drive D. Proper configuration of the BOOT. FAT32.www. HPFS. CDFS.com Ac tua lTe A. D.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. Any Time.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . NTFS." . Answer: C Explanation: To implement file encryption on your Windows 2000 computer. TPM D. CMOS B. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam.

IEEE 1394a C. RFI B.4GHz spectrum. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). Electrical surges C. The customer has installed a new cordless telephone recently that uses the 2.0 D. RDRAM D. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista.11g wireless signal.com 263 Ac tua lTe sts . Any Time. Which of the following is the MOST likely cause of the customers issues? A.co m . Double-sided B.www. Windows Vista 64-bit edition D.CompTIA 220-701: Practice Exam A.11n B. and does not wish to lose any files in the process. A. ESD D. WindowsVista Ultimate "Pass Any Exam. USB 2. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A. Windows Vista Home Basic C. 802. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802. Dual-channel C." .actualtests. Windows Vista Home Premium B.

If the print spooler service needs to be configured for multi-page printing." .CompTIA 220-701: Practice Exam E. Freeware D. Wattage D.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). Spyware B. Frequency B. If the printer needs the queue cleared.B .co m Answer: A. Trojans C. DLLs E.www. B. lTe sts A user reports that none of their documents are printing. A. D. C. The user sent ten different documents over a span of an hour. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. Which of the following should the technician check FIRST? . If the printer needs a firmware upgrade to print multiple documents at once. Amperage Answer: C Explanation: "Pass Any Exam. If the printer needs a memory upgrade to print multiple documents at once.actualtests. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. Any Time. WindowsVista Business Answer: D. Hertz C.com 264 Ac tua A.

"Pass Any Exam. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. D. Any Time. 32 B. reschedule for another time. call the customer from a mobile phone. C.co m . 64 C. and explain the delay. QUESTION NO: 875 How many devices are supported on a single USB port? A.www. Call another technician and have the other technician reschedule the appointment for another date. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. The technician had planned to arrive five minutes early. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. you must be careful about the wattage it provides.CompTIA 220-701: Practice Exam Power supplies are rated in watts. B.actualtests. Alkaline C." . Amperage and resistance are not selling points for power supplies. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam. While replacing the power supply in your PC. Nickel Metal-Hydride B. Pull over. It is standard among power supplies and has nothing to do with the devices connected to the power supply. call the customer and cancel the appointment. 127 D. Lithium Ion D. Which of the following is the BEST course of action? A.com 265 Ac tua lTe sts . Use an alternate route and get to the appointment ten minutes after the scheduled time. Pull over.

" . explaining to the user the data may not be retrievable within the hour to set a reasonable expectation.www. QUESTION NO: 879 A. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. to boot the computer and retrieve the users data to a shared network drive. B. B. Which of the following is the BEST course of action? sts . and an error message of a corrupted file. the customer demands the computer be replaced immediately. D. Shut down the computer. explain with authority. As the technician begins to evaluate the situation. After listening to the user. The user is attempting to install a local printer and has become frustrated and is berating the support staff. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. Advise the user to not do anything else.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. Work quickly. Listen and ask questions using non-technical terms. The company has provided remote control software. C. Which of the following is the BEST course of action? "Pass Any Exam. Any Time. until the technician can arrive and work on the computer themselves. Which of the following is the BEST method of working with this user? A. D. C.actualtests. Repeat the steps multiple times so that the user can understand the computer terms. Speak slowly. The customer would like another computer so they can make their presentation that is due in an hour. Remain calm and positive. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. using the various OS options available.co m Answer: A . the hard drive has failed and the data cannot be retrieved within the hour.

Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. conducting an initial evaluation of the problem with the customer. Which of the following is the BEST course of action? A. Listen calmly to the user. Immediately stop working and leave the room to answer the call. Immediately replace the hard drive with a new. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. Request the customer to leave the room while the call is answered. larger model. as the school can be contacted later in day. B. D. C. but the data is gone. C. they determine that the hard drive has failed. D.co m 267 . The customer states they have important documents and photos on the drive which cannot be replaced. until they have completely calmed down. Document on the service record the steps the technician took to evaluate the drive. explaining to the user the unit will be restored as quickly as possible. B.actualtests. Inform the customer about the need to take the call from the school. Any Time. C.www. While the user is talking. Which of the following options is the BEST course of action? A.com Ac tua lTe sts . and then tell the user to try the install once again. B. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook.CompTIA 220-701: Practice Exam A. Remain positive with the user. D. Answer: D "Pass Any Exam. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. The technician receives a call and the caller ID shows the call is from the technicians childs school. Explain to the customer in non-technical terms. use MMC to grant administrative rights to the user. Ignore the call." . in case the customer decides to sue for loss of data. such as a data recovery service. explaining you will remote into the computer and assist in installing the printer. what has happened to the drive and explain the options available. and then explain why they cannot get the printer installed themselves.

Check the power connections to the equipment and see if there is a surge protector in use.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. D. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Check the work area and keyboard for foreign substances. Discuss options acceptable to the customer to address the issue.www. Any Time. Boot to BIOS/setup and confirm the hardware settings are correct. They have checked the printer and found coworkers have been printing documents. B. Re-evaluate the repair theory to ensure the issue will not occur again. B. Replace the PS2 keyboard with a USB keyboard and try again." . D. the video card is failing.co m The technician has completed the repair action on the computer. C. Establish the probable cause of the card failure for the customer. Question the user to insure they do not attempt to make changes and break the computer again. Which of the following is the NEXT course of action? .com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. C. . Which of the following is the NEXT step to take? A. Install an on hand video card and show the customer it is repaired. Test the computer to determine the probable cause of failure. Document the evaluation and actions taken. B. C. Which of the following would be the NEXT evaluation step? tua lTe sts A.actualtests. Which of the following is the NEXT step to take? "Pass Any Exam. Question the customer on any changes made to the computer before installing the video card. D.

B.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. ensure the phone and modem properties are set for the local area code. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. Which of the following describes the NEXT step to take? lTe sts . C. have the customer test the card using their log in. Which of the following actions will BEST resolve the issue? A. and then configure the card using the administrative account. After inserting the PCMCIA card.actualtests. Ask the customer if they have installed a local printer at home. The technician has to turn on plug and play before the scanner will work. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. Answer: B QUESTION NO: 888 A. Install the card using the customers log in. plug in the scanner. and then install the drivers. The technician has to boot. B. B. Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. Ask the customer to open the printer properties and check the page size and paper orientation. check Network Places to ensure proper card functionality. D. C. After installing the card with the administrative account." . After installing the card.CompTIA 220-701: Practice Exam A. The technician needs to install the scanner using the instructions provided.www.co m 269 . D. C. Check that the network printer is connected to the USB port on theusers computer. D. Any Time. The technician has to use Device Manager to update the drivers and then attach the scanner. as this may have deleted the network printer.

A. C. Docking stations will only work if an external power supply is connected. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A.co m . HTTP B. When the Bluetooth function is enabled. DNS D. Any Time. If wireless security is enabled on the network. C. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . D. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. the Infraredport will no longer function. Bluetooth devices will need to add the security code.www. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. NETBEUI can only be used on pre-Windows NT networks.CompTIA 220-701: Practice Exam A. C.com 270 Ac A. If the external keyboard number lock is toggled on.actualtests. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop." . TELNET C. NETBEUI is unavailable on non-Windows operating systems. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. B. D. NETBEUI is designed to be used on small size LANs. B. "Pass Any Exam. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. B. the embedded keyboard will not function correctly.

C.actualtests. They have a larger platter than other magnetic devices. Any Time. The customer works at a company where the users all print to networked printers. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. and send a print job. D:\i386\tools /cmdcons C. E. and verify the correct tray is being selected before printing. "Pass Any Exam. Ask the customer which printer the customer prints to. tua lTe sts A customer reports that a computer can no longer print. NETBEUI can only be used with DHCP.CompTIA 220-701: Practice Exam D. C. run a print engine test. Answer: A.www. D. is setup as the default printer. ensure the device is still online. Which of the following is the BEST approach the technician should take? . and then attempt to print from the computer. Reinstall the printer drivers. B. B. D:\i386\tools\console B. Redirect the customer to another printer if available. run a self-test. They have no moving parts and can tolerate vibration. turn the printer off and on. and begin running diagnostics on the printer.co m Answer: D 271 . D. D:\i386\utilities\console D. They require more power than other drive types. NETBEUI is not a routable protocol." .com Ac A. turn the printer off and on. They are susceptible to failure typically caused by strong vibration or rough handling. Verify which printer the customer prints to.

D. DVD media. and CD media. Solid state drives are faster. magnetic drives. but not CD media. SATA drive sts . Solid state drives are slower. and CD media.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs.com Ac tua lTe A. C. DVD media. Blu-Ray drives can read Blu-Ray media. B. USB hard drive B. Flash drive D. DVD media. B. more reliable. DVD drives can readBlu-Ray media.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . more reliable. more reliable.www. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. but not CD media. and require more power." .actualtests. Blu-Ray drives can read Blu-Ray media. IDE drive C. more reliable. C. DVD media. D. and require less power. Solid state drives are faster. and require more power. and require less power. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. Solid state drives are slower. which of the following holds true? A. DVD drives can readBlu-Ray media. Any Time.

FTP B.co m . TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. where a router interconnects one or more networks. Liquid cooling systems are less effective at cooling the processor. HTTPS D.CompTIA 220-701: Practice Exam A. B. A switch interconnects one or more networks. Liquid cooling systems are less efficient than the traditionalheatsink technology. A switch interconnects devices on the same network to be able to communicate. A router broadcasts all data packets that are sent on the network. FTPS C. Which of the following ports needs to be blocked to prevent Internet access? A. 23 D. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. B. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. C." . D. Liquid cooling systems are more effective at cooling the processor. 21 C. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23.com 273 Ac tua lTe QUESTION NO: 901 sts .www. by default? A. Any Time. and a switch transmits data directly to the device. where a router interconnects devices on a network.actualtests. "Pass Any Exam. 20 B. C.

NTFS B. Backup the hard drive.www. D. CDFS D. which of the following is the BEST task to perform? A. C. FAT32 C. Format the hard drive. Partition the hard drive. which of the following file system formats would be the BEST choice for security purposes? A." .co m 274 .CompTIA 220-701: Practice Exam D. Update the device drivers. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. and a router transmits data directly to the device. Any Time. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. Suspend D. Hibernate Answer: D "Pass Any Exam. A switch broadcasts all data packets that are sent on the network. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC. B. Standby C. Wake on LAN (WOL) B.com Ac tua lTe sts .actualtests.

QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam. SAFER+ is used to encrypt Bluetooth communications. System Information C. Device Manager B. Disk Management D. Encryption type D.com 275 Ac tua lTe sts . WPA2 Answer: D Explanation: WPA2 is the more secure 802.co m .CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A.www. WEP was the original encryption standard developed for WiFi networks. but WPA2 was the most secure standard. but that could be easily hacked.actualtests. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. WPA was an upgrade. WPA D. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. Security key used C. Any Time." .11i network standard that ensures the most secure wireless encryption. WEP B. Broadcast name B. WEP2 C.

A program that appears to be harmless but has a malicious agenda. C. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.www. Malicious code that can propagate itself to different host files. QUESTION NO: 910 Which of the following BEST describes a virus? A. Port 25 is no longer being used. Which of the following has MOST likely been performed? A. D. IR scanner B. B. Any Time. A malicious program that spreads itself in a system without the need of a host.co m 276 . Fingerprint scanner C. "Pass Any Exam. B. Ctrl + Alt + L D. Drive lock D. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25.actualtests. Port 25 has been opened. Ctrl + Alt + Esc B.com Ac A. Windows Key + D C.CompTIA 220-701: Practice Exam A. A program that is used to track user information for commercial reasons. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts ." .

Any Time. D. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A.www. The hard drive is set to pre-format conditions. SATA B.com 277 Ac tua lTe sts . C. Username and password B. IDE C. B.CompTIA 220-701: Practice Exam C. m Answer: B . Biometrics C." .co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. Port 25 is setup for port forwarding. Data has been backed up. Data has been restored. D.actualtests. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. Solid state Answer: D "Pass Any Exam. Port 25 is running at full duplex. Which of following drive types did the technician install? A. The hard drive has been reformatted. BIOS security D. PATA D.

Floppy disk C. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4. FDD D. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Dual-layer DVD B. Solid state B. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4." . Laser barcode reader C. CCD barcode reader B. IR keyboard D.7GB of data.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Optical C.co m 278 . Any Time.com Ac tua lTe sts .7GB? A. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam.www. Single-layer DVD D.actualtests.

Event Viewer "Pass Any Exam. Control Panel C.com Ac A. Task Bar D. My Network Places B. Any Time. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. HDMI B." .CompTIA 220-701: Practice Exam A. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. Auto Alignment B. Resolution C. My Computer D.co m 279 . VGA D.actualtests.www. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . S-Video C. Start Menu C. Task Manager B. Degauss D.

Wireless B. Fingerprint scan B. "Pass Any Exam. Verbal recognition D." . Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. Cable D. Which of the following is an example of this feature? tua lTe sts A. Satellite . Satellite C. Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Any Time. DSL D.com Ac Biometric authentication is a security feature preventing access to a device. Password C.actualtests.co Which of the following network connections uses an analog signal? m 280 .www.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Dial-up B. Dial-up C.

5 meters (16 feet) B. 400Mbps B.0 interface? A. PDAs "Pass Any Exam. Notebooks C. USB 2. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A. 480Mbps C. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2. Any Time.www.com Ac tua lTe sts . IEEE 1394a D.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A.co m 281 ." . USB 1. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A.actualtests.1 C. Desktop PCs D. Cell phones B. 10 meters (33 feet) D. 800Mbps D. 7 meters (23 feet) C.0 B.

www. 15 C. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A. Right click on My Computer > Properties > Network Identification Tab C.actualtests. Right click on My Computer > Properties > Computer Name Tab B." . 400Mbps D. 300Mbps C. 150Mbps B.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A. 63 D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . Any Time. Control Panel > System Applet > Properties > Advanced Tab D. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam. 800Mbps . 7 B.

USB mouse D. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C.co m . Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A.RW drive Answer: B QUESTION NO: 934 In Windows XP. Optical DVD. Intel Itanium C.CompTIA 220-701: Practice Exam A.actualtests. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Laptop LCD screen B. which of the following is the proper way to delete a print job in queue? A. Any Time. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts . Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B.com 283 Ac A. WindowsVista Business B. Intel Core 2 Duo "Pass Any Exam. Intel Pentium M B. CRT monitor C. Windows 2000 Professional D. Intel Pentium 4 Extreme Edition D. Windows Server 2003 C.www." .

actualtests. The StickyKeys option is enabled. Older ATX power supplies have a separate P4 connector. C. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. Answer: B "Pass Any Exam. numbers appear on the screen. The FilterKeys option is enabled. Any Time. 6-pin male to 4-pin female B. the cable is plugged in and the PC is up and running. Newer ATX power supplies are 20/24 pin compatible. Newer ATX power supplies do not use pins 21 through 24. After clearing it with the manufacturer. C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard.com Ac QUESTION NO: 939 tua lTe sts . Older ATX power supplies are no longer available. The NumLock option is enabled. Which of the following is the correct cable to use? A. 9-pin male to male C. B. 4-pin male to male D. the technician observes the motherboards main power connector has less pins than the new power supply cable. The ToggleKeys option is enabled.co m 284 . Which of the following is the MOST likely cause of this situation? A." . B. D. Which of the following is the BEST reason why this fix worked? A. D. Answer: B While replacing an ATX power supply in an older model desktop PC.www.

Printer settings D. DDR2 C. On the front side bus D. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A.co m 285 ." . Print queue C. Any Time. Cable C. SODIMM D. Print test page B. Fiber B.com Ac tua lTe sts . RDRAM "Pass Any Exam. DSL D.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. On thesouthbridge chip C.actualtests. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. Between the CPU and RAM B.www. SDRAM B. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A.

11a B.11n C. Plenum B. ST C.actualtests. Any Time.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 . RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A.com Ac Which of the following wireless types. by default. RJ-45 D. has the GREATEST throughput and amount of coverage? tua lTe sts A. BNC B. 802. 802. UTP . 802.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam." .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A.www. Non-plenum C. STP D.11g D. 801.

CompTIA 220-701: Practice Exam A. B.actualtests. The technician explains this is against company policy. Press ctrl + alt + delete on the keyboard. Update the keyboard drivers. Maximum output wattage D." . D. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. C. Trojan attack C. Re-install the OS. Attach an external keyboard. Maximum input voltage B. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. Denial of Service (DoS) attack D. Maximum resistance C.co m .com 287 Ac A.www. Compliance in the workplace "Pass Any Exam. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Which of the following is the NEXT step in the troubleshooting process? A. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Social engineering B. Dealing appropriately with confidential materials B. Which of the following threats has been attempted? sts . Any Time.

Configuration Utility D. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. Unclassified B. Exceptions C. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. 30 meters (100 feet) D. Which of the following security elements governs data sensitivity? A.A. 150 meters (492 feet) "Pass Any Exam.co m . Event Viewer B. and ATM.R.CompTIA 220-701: Practice Exam C. Task scheduler C. 328 meters (1076 feet) B.M. Which of the following should be used? sts QUESTION NO: 952 . Despite the stricter performance specifications. Self monitoring. A. Professionalism in the workplace D.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. analysis and reporting technology (S.actualtests. 100 meters (328 feet) C.com 288 Ac tua A. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. Cultural Sensitivity D." . token ring.www. Any Time. It is company policy that all documents be labeled even if they are not sensitive.

actualtests. Besides they only receive charge if the voltage is low. NiMH C. Alkaline D. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. Native resolution B." . fixed resolution of an LCD is called the native resolution. This chemistry has a high energy density and is lightweight.www. A. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. Any Time.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. NiCd B. . Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. Contrast ratio C.com 289 Ac tua lTe sts . Pixelation D.co m Explanation: The single.

www. Increased performance C. True B. The BIOS must support ACPI B. Answer: B Explanation: You need Windows 98 or later to use ACPI. You always need to compromise in configuration when you purchase a laptop in your decided budget. Portability B. basic input/output system (BIOS). False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A. In addition. Higher-quality construction Which of the following is not a requirement for ACPI to function? A. Desktop replacement D. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. The processor must support ACPI. QUESTION NO: 959 "Pass Any Exam. the motherboard and processor must support the standard.co m Answer: B 290 . The motherboard must support ACPI D." . ACPI must be supported by the computer motherboard. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. and the operating system. YOU must be running Windows 95 or later C.CompTIA 220-701: Practice Exam A. Any Time. .actualtests.

ESD C. 200 MHz and 266 MHz with operational voltage 2. EMI Answer: A "Pass Any Exam. 72-pin SIMM C. RFI B.actualtests. The SDR SDRAM uses DIMMs with 168 pins. Mouse C." . Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick.www.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. 184-pin DIMM D. Touchpad B.5v. Point stick D. CRT D.com Ac tua lTe sts . such as wireless communications. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A.co m 291 . 168-pin DIMM B. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. The SIMM is the predecessor to the DIMM. Any Time.

Boot the system without scanning drives. The server log Answer: B. Another computer with the same video card B.SYS B. DOS B.actualtests. Worm C.com 292 Ac tua lTe sts A.co m What does Safe Mode allow you to do? . C. Start Windows using only basic files and drivers. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A. Logic bomb D. thus forming an image on the drum? "Pass Any Exam. . D. Windows loads only basic files and drivers so that you can find out the configuration errors easily.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode.) A. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Any Time.www. Run Windows without processing AUTO EXEC." . Where could you check for troubleshooting information? (Choose all that apply. The manual that came with the card D.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers.BAT and CON FIG. The video card manufacturer's website C. Skip loading the Registry.

com Ac tua A password generator can be part of a password manager. D. Generators eliminate the requirement to establish log-in attempt limitations.co m 293 . Writing B. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. Generators extend the requirement to periodically change passwords." . Generators eliminate a user's tendency to create passwords that can be a security liability.CompTIA 220-701: Practice Exam A. B. Developing D.actualtests. Automated System Recovery (ASR) B. RDISK. Transferring C. When a password policy enforces complex rules. Any Time. Generators create new passwords every time a user signs in to prevent social engineering. C. Dirty drum D. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A. Worn pickup rollers C.www. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. Brokenfuser Answer: B QUESTION NO: 967 A. thus forming an image on the drum. Defective toner cartridge B. What can we benefit from a password generator? lTe sts . it can be easier to use a password generator based on that set of rules than to manually create passwords.EXE "Pass Any Exam.

OSI B.www." . DC in. Enhanced Startup Disk (ESD) D. which one accurately represents the input and output. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. ISO C. DVD media. True B.com 294 Ac tua lTe sts . DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. AC out Answer: C Explanation: The AC in. respectively. False Answer: A QUESTION NO: 970 Of the following voltage pairings. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. A. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. CSMA/CA D. AC in. you need to use Automated System Recovery (ASR). DC out D.co m .actualtests. CSMA/CD "Pass Any Exam. AC in. DC in.CompTIA 220-701: Practice Exam C. and CD media. AC out B. Any Time. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. DC out C. of power supplies and AC adapters? A.

QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2.www.actualtests. Complete B." .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A. 802. Copy backs up all files but does not clear the archive bit.4GHz radio frequency and are directly compatible with each other? (Choose all that apply.11d is not a commonly implemented standard. Although Incremental backup clears the archive bit.11b C. The normal backup clears the archive bit after backing up to let the system know that the file was backed up.11a B.11a operates in the 5GHz range and 802. it only backs up files the files that have changed since the last backup.) lTe sts . Normal C. 802.11d D. you need to select the normal backup type. There is no such option as Complete backup. 802.co m . Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit. Any Time. 802.11g tua Which of the following wireless IEEE standards operate on the 2.11b and 802.4GHz radio frequency range and are directly compatible with each other are 802. 802.com 295 Ac A. Incremental D. QUESTION NO: 973 Answer: B.11g.

Security zones D. WINNT32. INSTALL. It is the first layer of access control that is intended to delay or deter entrance into a facility. 2. .88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A. 720KB C. The extended-density 3½? floppy diskettes can be formatted to 2. 360KB B.EXE C.BAT B.44MB.EXE D.actualtests. Perimeter security B.www.44MB D.CompTIA 220-701: Practice Exam A. Mantraps C. SETUP.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility. WINNT.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A. Any Time. QUESTION NO: 977 "Pass Any Exam. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively.co m 296 . 1." .88MB.

ATT RIB D. Configuration file issues C. UNDELETE B. System files not found B. ERASE C.BAT issues D.Only attributes on the file before you replace the file? A. Ring D." .actualtests. AUTO EXEC. which command do you use to remove the Hidden. True B. and then remove it from laptop. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. System. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. Swap file issues OE.www. Any Time.co m .com 297 Ac tua lTe sts . and ReaD. BUS C. A.Boot file issues Answer: C "Pass Any Exam.CompTIA 220-701: Practice Exam In order to delete and/or replace system files. Star B.

False tua QUESTION NO: 983 lTe Answer: A sts A.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. Any Time. False .com Ac A. m 298 . Hidden. Which type of attack is probably occurring? A. B. Virus attack D. Archive D. True B.actualtests. TCPACKattack B. True B. System "Pass Any Exam." . Smurf attack C. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol.www. Read Only C. The server indicates that it has exceeded its session limit.

B. QUESTION NO: 985 You are administering a system that has been locked down for security reasons.co m 299 . HTTPS Answer: C. FTP C.D QUESTION NO: 986 A.actualtests. The attributes such as Encryption and Compression are not supported by FAT 32." . HTTP D. Telnet B. What services are associated with these ports? (Choose two. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . True "Pass Any Exam. Archive. They are supported by NTFS files system.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden. You notice that among all of the other ports. Compression Answer: A. Read Only. Any Time.) A. Satellite C. port 443 and port 80 have been disabled. DSL D.C.CompTIA 220-701: Practice Exam E. Dial-up Answer: C QUESTION NO: 987 USB. Refer to the following Internet connectivity methods. eSATA and Express Card/54 are examples of hot pluggable devices A.www. Cable B.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. and System attributes on the files.

Hide answers/explanations Atypical backlight technology is A. B. floppy disk drives can no longer be purchased new. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A.co Answer: D m 300 . once setup." . you must insert the connector correctly or the drive can be damaged. is necessary to be entered before booting into the operating system? A. Because it is antiquated technology.actualtests. floppy drives have a 5.www. LCD D.com Ac tua lTe sts QUESTION NO: 989 . User Accounts C. LED Answer: B QUESTION NO: 990 Which of the following password. Like a hard drive. BIOS D. the floppy drive requires no external access.25-inch form factor and must be installed in the larger drive bays C. CRT B. Although some drives might not clearly key the receptacle for the Berg power connector. Any Time.ROM drives. Like DVD.CompTIA 220-701: Practice Exam B. CCFL C. D. POST B. LDAP Answer: C "Pass Any Exam.

the portable computer will automatically connect to a wireless network. a portable computer with a docking station is generally connected to a local wired network. Which of the following feature enables that? A. however. "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. Any Time. D.com Ac tua lTe sts . For example. Network C. Roaming profile B.co m 301 . B. if it is used in a hotel or on an airplane. modern operating system on a computer lacking mutable secondary storage? A. Hardware profile C. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module.actualtests.www. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. C. Floppy D. Driver signing D. Live CD B. which statement concerning CPU and RAM configuration is most true? A. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location." . Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM.

malicious software that changes the user's home page D. Remove DVD. Any Time. malicious software that is self-replicating and self-propagating B. what is your recommendation so as to avoid the potential damage during transit? A.www. As an experienced technician.actualtests.com 302 Ac tua lTe A. During your working hours. Remove PC card adapters B." . malicious software that monitors Internet surfing habits C. WAN D. VPN C. Remove LCD C. HTTP sts .co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A. Remove Backlight D. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. FTP B. a customer calls you and is wondering what requires special attention if he wants to ship a laptop.

Any Time.com Ac tua lTe Refer to the following descriptions. IP address B.co m 303 . D. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. C.B A. B. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply.actualtests. A VPN is a secured line of communication between two points through a public network." .) A.www. C:\Win\System32 "Pass Any Exam. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. DNS server Answer: A. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 . A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. Default gateway D. C:\System\Windows32 C. C:\System32\Win B. True B. Subnet mask C.

SPGA "Pass Any Exam. LPGA D. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. System lock-up sts When a Windows-based application attempts to access memory another program is using. Screen D. It also occurs when a program tries to access a memory address which does not exist.CompTIA 220-701: Practice Exam D. General protection fault C.com Ac tua lTe A." . Socket479 B. ZIF C. Inverter C.www.actualtests. Backlight B. Any Time. Windows protection error B. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A. Illegal operation D. what is the error that will be generated? .co QUESTION NO: 1002 m 304 .

single-layerBlu-ray disc C. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. and then clicking and dragging D. Left-clicking the mouse and double-clicking the Taskbar C. Right-clicking the mouse and dragging the Taskbar to make it bigger B. single-layer DVD. Single-sided. Host adapter Answer: A "Pass Any Exam. Double-sided.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. pausing until the pointer turns into a double-headed arrow. Any Time. Double-sided. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. No other given options can store roughly more than 17GB of data.actualtests. Drive interface B. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A. The dual layer capacity of Blu -ray disk is 50 GB.com Ac A. Moving the mouse pointer to the top of the Taskbar. double-layer DVD+R B. Controller C. Hard disk D.www.co m 305 . Highlighting the Taskbar and double-clicking in the center tua lTe sts ." . Double-sided.R D.

Social engineering B. You explain to them that not every attack depends on implementing advanced technological methods. 22 C. 23 D. take advantage of human shortcoming to gain access that should otherwise be denied. A HDD magnetically stores data on discs that are known as platters.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk.www.actualtests.com 306 Ac tua lTe sts . you decide to use your firewall to block the Telnet protocol. you notice a discolored area." . Perimeter security D. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. controller. Any Time. and a host adapter. QUESTION NO: 1007 To increase security. 21 B.co m . 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. Power surge D. you're trying to educate users on the importance of security. you explain. What term do you use to describe attacks of this type? A. Some attacks. Which port will you need to block to prevent Telnet from being used? A. Improper manufacture C. IDS system C. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. Spilled liquid B. What is usually a cause of this? A. Biometrics "Pass Any Exam.

Other companies make use of other named such as i.co m 307 .www. 15 B. such as video devices." . This is because it is not only high speed but also supports isochronous data.actualtests. which can connect up to __peripherals in a daisy-chained topology. /? B. /more Answer: A QUESTION NO: 1012 "Pass Any Exam. 63 D. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. /and D. to describe their 1394 products.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer.link and Lynx. which means delivering data at a guaranteed rate. It was used with trademarked name FireWire. A.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. Any Time. 127 C. lTe sts . /help C. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A.

Ipconfig C. B. Click Start-> Search. Tracert D. Any Time. This ink is fired through Ink Cartridge.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. Paper tray Answer: A QUESTION NO: 1014 In Windows XP. Toner cartridge are used in Laser toner cartridges contain dry ink (toner).com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper." . Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. sts . D. how can you start a search for files and folders? A. Run search. Answer: D "Pass Any Exam. tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. Ink cartridge B.actualtests. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. Click Start-> All Programs-> Search.co m 308 .exe at the command prompt. Left-click a directory and choose Find.www. Daisy wheel D. C. Toner cartridge C. Ping B.

C.) A. Use a cart for heavy objects. Ensure that there are no safety hazards in your path. Class B C. B.18.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A.com 309 Ac tua lTe sts A.) A." . which of the following are good procedures to follow? (Choose all that apply.1.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Class C D.co m You have a computer with the IP address 171. Berg "Pass Any Exam. AT system connector B. Keep records of accident reports.C. D. Carry monitors with the glass face away from your body. Answer: C.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment. Lift by bending over at the waist. This is not a valid IP address . Attend yearly OSHA safe work environment seminars. Class A B. Any Time. What class is this address? .www. Display an OSHA poster in a prominent location. B. Answer: B.actualtests. D.226. Provide properly maintained tools and equipment. C.

A broken cleaning blade Answer: C. as well as additional ports. .D QUESTION NO: 1022 "Pass Any Exam. S3 D. S2 C. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. without sacrificing the mobile computing functionality of the machine.actualtests. A bad erasure lamp D.com Ac tua lTe sts The docking station adds expansion capabilities. Any Time. A faulty transfer corona wire B. you see residue from previous images on the output.CompTIA 220-701: Practice Exam C. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. For example." .) A. An overheating printer C. S4 QUESTION NO: 1020 A. S1 B. to a laptop. True B. Molex D. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A.co m Answer: C 310 .www. What two things are the most likely causes of this problem? (Choose two.

So. Ask the customer to check daily to see when it is completed. SoliD. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. but he has no idea what the problem is. Give the customer an estimated time for repair based on the technicians assessment. Therefore they use Molex connectors. C.co m . Before leaving the Repair Center. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Any Time. Molex connectors are used with PATA hard drives. The 4 pin Berg connectors provide power "Pass Any Exam. C. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. SATA hard drives most often use the same type of power connector as PATA hard drives. Recently. B.state drives D. the customer is anxious to know when he might come back to pick up his computer.actualtests. Thumb drives B. D. The technician will get back to them as soon as possible.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. he takes the computer to the Repair Center and as a technician. Ask the customer when they would like to have the work completed. there is something wrong with it. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope.com 311 Ac tua lTe sts . Inform the customer that others are waiting. B. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year. What is the best answer to that? A. D.www. Memory cards C. while Berg connectors are used with floppy drives. you are responsible for fixing the problem." .

lTe sts .CompTIA 220-701: Practice Exam supply to floppy drives. Any Time. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A. Netbook D.000 volts to feel a shock. It has a fliparound screen and can be held like a large notebook. The P8 and P9 connectors are used by AT-based motherboards. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector. Tablet C.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors.www.000volts D.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. 300.000 volts is below human sensation. It also allows you to write notes directly on the screen with a special pen called stylus. Luggable B. SATA hard drives and PATA hard drives do not use the same type of power connector. Both SATA Power connector and Molex connector cannot be used on the same drive." . 30.co m . Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. 300volts B. The charge below 3.000volts C.actualtests. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting. 3. "Pass Any Exam.

co m 313 ." . False Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB.actualtests.www.com Ac tua lTe sts . Any Time. True B. eSATA and Express Card/54 are examples of hot pluggable devices A.

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