CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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QUESTION NO: 10

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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" . The PC needs a 24-to-20 pin ATX adapter. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Which of the following is needed to solve this issue? A.com Ac tua lTe A. SDD B. The PC needs a NLX to ATX adapter. D. Flash C.co m 7 . The PC needs an AT-to-ATX adapter. Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. C. Intrusion detection C.actualtests. Which of the following can be disabled in the BIOS to prevent this message from appearing? . Tape D. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. WiFi Protected Access (WPA) D. Any Time. The PC needs a 26-to-20 pin ATX adapter. Trusted Platform Module (TPM) B.www.

Cable C. HDMI .actualtests. Device Manager> expand 'Sound. After extracting the driver. DVI B. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. Hardware Compatibility List "Pass Any Exam. DSL B. how would the technician update the driver? A. Satellite D.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP.com Ac tua lTe sts A. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound.www. MIDI C. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A. Any Time. video and game controllers'>double click on the name of the sound card> Troubleshoot' B." . video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. System Information B. 6-pin mini-DIN D.co m Which of the following connectors are used for musical equipment? 8 .

NIC D. Watson D. the beep codes may vary. Heat is applied to heat-sensitive media to create an image.0.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long.0." .0-223.255.1.0-191. which of the following is true? .1-126.com 9 Ac tua lTe A. 1. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur.0.255.255.255.co m Answer: A .255 C.255. "Pass Any Exam.actualtests. sts In the laser printing process. C. because of the wide variety of models shipping with this BIOS. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A.255. However.255 D. A wax-based substance is melted and applied directly to the media. Sound card B.0. Dr.CompTIA 220-701: Practice Exam C.1.255.255 B. 224.0. 128.0-255. Toner is applied to a photoconductor and transferred to the media.0.255. Any Time. B. Which of the following components has MOST likely failed? A. 192.www. D. Power supply C. and 2 short beeps. Toner is sprayed to the media.

The technician comes to the conclusion that liquid was "Pass Any Exam. BNC . NAT translation D. in which the keys are not typing anything within document editing software.actualtests. After questioning the user. RJ-45 B." . MAC filtering C. Blu-Ray D.com 10 Ac A technician is installing Windows Vista onto a new computer locally. ST C. Which of the following describes the method the technician would MOST likely use? tua lTe sts A.www. the technician discovers that the user was eating lunch while typing the document. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A.co Which of the following connector types is used on CAT5e cable? m . RJ-11 D. Any Time. DVD C. Floppy B. WPA encryption B.

Any Time.3 V rails. The printer successfully feeds paper through the unit while running the manufacturer's print test. C. Replace the keyboard with a new keyboard. Check the toner levels in the printer." . 24 Answer: A. Ask the user open-ended questions. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. Replace the fuser in this printer. A. Update the firmware in the printer. B.3 B. 15 E. D. but nothing is being printed on the paper. D. C.com 11 Ac tua lTe sts .B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. PCI . Check the ink cartridges for proper ink levels.actualtests. Verify the system functionality. B. because most of the electronic components (CPU. Which of the following should the technician do FIRST? A. QUESTION NO: 33 "Pass Any Exam.3 V for power supply. 6 D. AGP and ISA cards) used 5 V or 3. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). RAM. Make closing notes of the repair.www. 5 C. 3. chipset.co m . According to the troubleshooting theory. which of the following would be the NEXT step to follow? A.CompTIA 220-701: Practice Exam spilled onto the keyboard.

actualtests. Any Time. Barcode reader B. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer.co m 12 . 25 D. Smart card reader C. Run a System Defragmentation D.com Ac A.CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A. Roll back the video driver C. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A. when the video game starts the computer crashes. Which of the following should the technician perform FIRST? A. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts . Insulate a component from the friction of theheatsink B. Provide for heat transfer from a component to theheatsink D. KVM D." . 21 B. Reduce heat on a component through evaporation C. 80 "Pass Any Exam. 23 C.www. Update the video driver B.

actualtests. Intrusion detection C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Close the document without commenting to the user and proceed with the work. B. Without it the computer will not "Pass Any Exam. the technician discovers the customer has a confidential document open. Ask the user to close the document so that the work can proceed.www. When the system is first turned on it will prompt for the Power On password. Which of the following steps would be BEST to take? A. Recommended for ceiling use only D.com 13 Ac QUESTION NO: 39 tua lTe sts . Copy the document to a network drive as a backup so that work can proceed. Power on password B. Leave the document open and do not mention it to the user and proceed with the work. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A.co m . Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. Any Time. Complex logon passwords D. C." . Flexible PVC outer jacket C. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them. D. Recommended for analog phone lines B. Upon making the connection.

D. The card needs to have the compatibility jumpers set before it can be installed into the system. Answer: B "Pass Any Exam. USB printer. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. The card is a PCI Express card and the laptop supports PCMCIA. Any Time. The expansion slot needs to be enabled in the BIOS first. The card is a PCMCIA card and the laptop supports PCI Express cards. C.' It has a USB flash drive. Which of the following is MOST likely the reason? m 14 .com Ac QUESTION NO: 42 tua Answer: D lTe A.www. B.actualtests. the card refuses to fit into the expansion slot. BNC D. However. RJ-11 C. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found. B. D.co A technician is trying to install a previous-generation expansion card into their new laptop. The computer's BIOShas the flash drive above the hard disk in the boot order priority list." . The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. and USB webcam installed and connected. Which of the following is MOST likely preventing the machine from booting normally? A. C. RJ-45 B. sts . The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A.CompTIA 220-701: Practice Exam continue to boot.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Answer: A

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Start>Settings>Control Panel>Accessibility Options D. C. Upgrade the processor B." . B. A. Start>Settings>Control Panel>Administrative Tools C. Start>Settings>Network Connections B.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS. Which of the following devices are the additional four pins used? "Pass Any Exam.co m .com 21 Ac A technician receives a computer that is having trouble printing to a network printer. which of the following are best practices? (Select TWO).www. It is inhibiting progress because the technician cannot concentrate and becomes irritated. A. Any Time. Which of the following is the BEST course of action? A. D. After checking to make sure the network printer is available. Delete personal data Answer: B. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Upgrade the firmware E. Leave the station and call another technician to complete the repair. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . the technician checks the port the printer is assigned to and finds it is set to LPT1:. Delete existing programs D. Request the manager to assist in the situation. Politely inform the user that all questions will be answered later. another user begins asking irrelevant questions. Take a long break to step away to relax and refocus. Update the BIOS C.D QUESTION NO: 64 While a technician is working on an employee's computer.actualtests.

Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A.actualtests. Extra RAM D. Personal calls B. Printer hardware problem C. Incompatible print driver D." . Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A. Positive attitude Answer: A "Pass Any Exam. Widgets D. Incompatible cabling B. Applets B. Print spooler is not running tua lTe On a Windows computer.com Ac A. Any Time.CompTIA 220-701: Practice Exam A. The user was able to print previously. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . a user is unable to print documents to locally attached printers or network printers. Timeliness D. Extra drives B.co m 22 .www. Cultural sensitivity C. Features C. The processor C.

CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2. mouse. 802. 802. Use a lint free cloth and glass cleaner B." .4GHz band with a maximum data rate of 11Mbps? A. Use a slightly damp cloth and a vacuum D.co m 23 . Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard.www. 802.actualtests. monitor. Anti-virus software D. and network when using a laptop? "Pass Any Exam. Use a dry paper towel and an anti-static strap C.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A. Anti-adware software C.11g D. printer. Any Time. Anti-spyware software B.11a B.com Ac tua lTe sts . 802.11b C.

0. C. B.0.255.0. D.255 C. 192. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts .com Ac tua A. Delete a virus that has infected the hard drive through the command prompt. Provide a way to access the hard drive in an emergency through the command prompt. Restate the issue or question to verify understanding. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation. B. C. Bluetooth B. 127.255. After they finish explaining. D.co m 24 . Any Time. 255. a technician's NEXT course of action should be to: A.0 Answer: D "Pass Any Exam. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. 224." . Provide proper documentation on the services provided.255.0. Allow the restoration of a previously made image of a desktop through the command prompt.actualtests. Docking station D.www. Offer different repair options for the user's convenience. Listen and do not interrupt the customer.255 D. Network hub C. Provide a way to recover corrupted print jobs through the command prompt.CompTIA 220-701: Practice Exam A.0 B.255.

Zip drive C. SpeedStep technology C. The processors contain 64K new transistors. Quad core processing D. B. AMD Athlon 64 and 64 FX? A. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. The processors have an additional 64 instruction sets. SD card B.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . The processors are made with a 64nm manufacturing process. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names.www.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A.actualtests. The processors provide a 64-bit register. Dual core processing . Hyper-threading B. Blu-Ray D. C." . D. Stylus "Pass Any Exam.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. Any Time.

Any Time. PCIe C. NTFS D. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. ISA D. FAT C. Smart card C.www. FAT32 B.com Ac tua lTe sts A. Biometrics D. CDFS .co m Which of the following file systems MUST be used when implementing EFS? 26 . AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive.CompTIA 220-701: Practice Exam B. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface. PCI B. The hard drive needs ATA drivers loaded via the F6 option during install. QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A." . "Pass Any Exam. Which of the following is the MOST likely reason? A.actualtests.

D. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. The hard drive needs SATA drivers loaded via the F6 option during install. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. A token device C. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A. Any Time. A smart card reader B.actualtests. A biometric device D. The hard drive is incompatible with Windows XP and needs replacement.co m . Before the drive is replaced. KVM C. PCI Express card B. C. otherwise it may try to boot from floppy ). The hard drive did not have the jumpers configured correctly and needs to be checked.com 27 Ac A technician has a security device which displays a number that changes overtime." . Docking station Answer: D QUESTION NO: 85 A.www.CompTIA 220-701: Practice Exam B. PCMCIA card D. which of the following troubleshooting steps should be done? "Pass Any Exam. Just at this point press F6 and show the drivers on the floppy. Of which of the following is this an example of? tua lTe sts . it will ask you if you want to install drivers. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it.

Any Time. msinfo32.CompTIA 220-701: Practice Exam A. software and network components? A.msc from the Run option on the Start Menu. but the information is limited.11g has the potential to support up to: "Pass Any Exam. Device Manager B. this is fine.exe C. Establish a theory of probable cause B.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. services.www. services.co m . Identify the problem C.actualtests.exe D.exe in the Run box accessed via the Start Menu. The first is to use the MS Configuration Utility by typing msconfig. followed by clicking the Services tab. gpedit. The Services window will open. Perform a backup D.mmc B.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware. If you want a quick visual of which items are running or stopped. sts . MSCONFIG Answer: B QUESTION NO: 89 802. The preferred way to make changes to services is to launch services." . Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A. MMC C. MSINF032 D.

" .com Ac tua A. known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. of a non-recoverable nature. that causes the system to "crash. Windows Vista Ultimate B. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). C. B." The term is named after the color of the screen generated by the error. 100Mbps. Diagnostic purposes of a critical system error D. 11Mbps.CompTIA 220-701: Practice Exam A. Windows Vista Home "Pass Any Exam. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A.www. Driver updates for new installations B. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. Smart cards C. Passwords D. 54Mbps. 50Mbps. D.actualtests. Save information for critical files before system shut down C. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . Firewall B. Any Time.co m 29 .

Swap the A/C adapter D. Any Time. Which of the following BEST solves this issue? A.com 30 Ac tua lTe sts . a technician should look in which of the following default locations? A. Toggle theFn keys C. LCD C. A. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO). QUESTION NO: 95 A laptop's battery will not charge. Microwave E. CRT Answer: A. C:\ProgramFiles C." . Remove all unneeded peripherals B.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. C:\Users\ D. C:\Windows\System32 B.actualtests. Windows XP Home D.CompTIA 220-701: Practice Exam C. Magnet D.www. C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86).co m . Cordless phone B. Plug the laptop into a UPS Answer: C "Pass Any Exam.

Any Time. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam. Internet Explorer Properties D.co m 31 .actualtests. BIOS B. C. DDR RAM C.www. A network which has no connection to the Internet and is private by design." . D. B.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop.com Ac QUESTION NO: 98 tua Answer: B lTe A. Which of the following memory types would be the correct type? A. A security encryption feature that encrypts wireless traffic with an access point for communication. Where can the technician configure this setting? A. Control Panel C. SDRAM D. A private tunnel through the Internet to securely communicate with a remote network. sts . SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. RIMM B. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected.

ISA C. DVD. A. IEEE 1394 "Pass Any Exam." .com Ac tua lTe QUESTION NO: 101 sts Answer: B .co m 32 . B. Which of the following types of portable media offers the LARGEST storage capacity? A.R D. Test the software and hardware drivers before the operating system loads.actualtests. PCIe B.www. C.RW C. IP_ip_address E. D. Test the essential components of the system during power on. EISA E. DVD. Any Time. Load the operating system into memory during power on.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO). CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A. AGP D. USB 001 B. \\computername\sharename C.DL B.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). A. SNMP D. CD. CD. Check for the latest motherboard firm ware updates.

HTTP C.actualtests. if your PC's enclosures are open. SMTP B.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. This address can be verified from printer's configuration. C. Any Time. Help limit electrostatic discharge (ESD) inside the case. HTTPS D." . Answer: B QUESTION NO: 104 A. a technician notices that several unused expansion card slots have open ports.www. Helpprevent moisture buildup in the case. The cooling of some components can be reduced or totally eliminated and can cause damage. then the cooling of the PC changes dramatically.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. sts . B. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol. Helplimit radio frequency interference (RFI) inside the case.co m 33 . D. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. However. Helpensure proper air flow through the case.CompTIA 220-701: Practice Exam Answer: B. QUESTION NO: 105 "Pass Any Exam.

Answer: C.com Ac tua lTe sts . A job in error status is at the top of the print queue. Sometime if the IP address of the printer is changed you cannot print. The printers IP address has changed. Any Time. D.co m 34 . E. Properties of the printer from the Printers Control Panel C. QoS for printing is not functioning over the LAN. The printer would not start printing again till that print job is removed from the queue. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. T-Connector B. C. The print queue window from system tray B. Which of the following is the MOST likely cause of the issue? (Select TWO). QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed." .www. A technician has verified the printer is online and prints a configuration page from the printer. Sometimes. The printer needs to have a cartridge replaced. BNC C. New drivers have been released and need to be installed. Print spooler view in the Printers Control Panel D.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. B. A. RJ-45 "Pass Any Exam. To find this problem you can ping the printer from your computer.actualtests. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing.

especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO).CompTIA 220-701: Practice Exam D. B. You can type the Ipconfig command by "Pass Any Exam. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector.www. 24x Answer: A. 8x E. Any Time." .D QUESTION NO: 109 A. D. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. Start>Run>typeipconfig>click OK and ask user to read the results. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector.com 35 Ac A user calls and says they cannot get to the Internet. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). The Syntax IPCONFIG /all displays full configuration information.actualtests. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. A. 1x and 8x bus speeds can be used.co m . 1x B. sts . 6x D. C. 3x C.

B. D. Which of the following is needed to perform an ASR restore in Windows XP? A. The recovery process will start.www. Provides resolution of host names to IP addresses. Recovery console C. chkntfs B..actualtests. A. Vendor recovery CD D. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). press F2. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. C. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A. The DNS server strictly functions as an ip address lookup for a given domain name.. you need Operating system CD and the recovery floppy disk that you have created.com Ac tua lTe sts QUESTION NO: 111 . Any Time. Secures network traffic through shared key encryption. dxdiag "Pass Any Exam.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command." at the bottom of the screen. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP ." . Operating system CD B. Dynamically assigns IP addresses for easy client configuration. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) .co m 36 . Provides security for a network through the use of ACLs.

B. Space set aside by Windows for use by the virtual memory swap file." . D. C.actualtests. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique. This partition is not assigned a drive letter and is not accessible from Windows. A potentially dangerous virus has been downloaded onto the system. Serial port C.co m . Space reserved by the drive manufacturer for firmware. Parallel port B. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam. Answer: D A.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. ipconfig E.www. tracert D. Any Time. IEEE 1394 port D. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. ping Answer: C.CompTIA 220-701: Practice Exam C. Which of the following is the MOST likely explanation for this extra partition? A.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. A recovery partition put there by the manufacturer. sts .

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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C. C." .com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. Which of the following is the correct path to change the language settings? A. Any Time. Having arrived onsite. sts . B. If that does not work then you may need to delete and reinstall the printer.CompTIA 220-701: Practice Exam Explanation: First check the boot order. Clean the toner cartridge. The airflow is blocked. Which of the following should the technician do NEXT? A. Excessive internal display brightness is set. D. which you already know.co m Answer: D . Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. not from an application.actualtests. The processor is improperly seated due to bent pins. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. B. Insufficient memory for the OS. You should always use the test page feature from the printer properties. Change the paper. Print a test page. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts.www. Control Panel> Accessibility Options> General "Pass Any Exam. to test printing. D. Replace the fuser. the technician has a discussion with the customer and reviews some examples of their print jobs.

com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. 802.11 standards. Cycle theprinters power. the technician successfully tests for speeds of up to 54 Mbps." .11g B. 802. Control Panel> Regional and Language Options> Regional Options> Customize D.11x C. Control Panel> Regional and Language Options> Regional Options C. 802. B. Which of the following standards of wireless card did the technician install? A. Print a test page. C. Reboot the computer.11x refers to the family of 802.CompTIA 220-701: Practice Exam B. sts . Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. 802.11b D.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A. Which of the following would be MOST likely to fix the problem? "Pass Any Exam.actualtests. 802. 802. When connecting the laptop to a wireless network. D.co m 45 . Any Time. and Bluetooth supports communication up to 3Mbps. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop.11b supports communication only up to 11Mbps.11g standard if you want to use a standard that can support communication up to 54Mbps.www. Perform a self-test page.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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C. Upgrade to Windows XP Home directly from Windows 95.C QUESTION NO: 157 To lengthen the life of computer hardware. C.co m 52 . Upgrade to Windows 95 OSR2. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. Clean out the dirt with a damp rag.CompTIA 220-701: Practice Exam A. D. Any Time. Upgrade to Windows 98SE then to Windows XP Home. True negative C. False negative B.actualtests.www.com Ac tua lTe sts . it is BEST to perform which of the following actions on a routine basis? A. B. "Pass Any Exam. B. B. Answer: A. and then turn off the device. Clean out the dust with compressed air. C. A. Turn off the laptop. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. Remove hardware in Control Panel. and then remove from laptop. then to Windows 98SE then Windows XP Home. D. Perform a clean installation of Windows XP Home. E. D. Which of the following describe the potential upgrade paths? (Select TWO). Degauss the display and drives. True positive D. Stop the device. Defragment the hard drive weekly." .0 SP1 then Windows XP Home. Upgrade to Windows NT4. Remove the driver from Device Manager.

sts .actualtests. The high encryption package is not installed. The technician has the correct.www. a balloon in the system tray indicates a print job has failed to print. Which of the following would be the MOST likely cause of the problem? A. Which of the following is the MOST likely cause? m 53 . HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. C. D. HKEY_ CURRENT_USER B. HKEY_CURRENT_CONFIG D. B. updated drivers. Any Time. D. but is unable to successfully install the drivers. C.co When trying to print. The account does not have permission to install drivers. The modem is not functioning properly." . The modem is not recognized in Device Manager. B. The computer needs to upload the print job.com Ac tua lTe A. The paper needs to be replenished. Printer firmware needs to be updated. The printer does not recognize the font type. Answer: C QUESTION NO: 162 "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A. HKEY_USERS C.

Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop.www.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. Which of the following should be used to repair the wire? A. Lithium D.ROM drive "Pass Any Exam.co m 54 . Mercury C. Electromagnetic Interference (EMI) B. Any Time. Masking tape C. PROGMAN. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. which of the following should be removed to avoid damage during transit? A.EXE B.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts .EXE D." . SPUNINST. TASKMAN. Electrical tape B. a technician finds a wire with insulation damage from rubbing up against a cooling fan. DVD.com Ac A.EXE C. CONVERT. Duct tape D. PC card adapters B.actualtests. LCD C.

Which of the following should the technician take under consideration? A.www. BIOS D. Install ceiling fans in the room.actualtests. D. Radio frequency interference D. Electromagnetic interference B." . POST C. C. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. Which of the following is the BEST preventive maintenance procedure that the technician should perform? . Periodically clean the vents using a small vacuum cleaner. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. B.com Ac tua A. LDAP B. Directly spray the vents with compressed air. Any Time. High voltage discharge C.co m Answer: C 55 . User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor.CompTIA 220-701: Practice Exam D. Use a moist rag to clean the vents monthly.

Get the customer contact information.co m A customer brings a PC for a technician to repair. Cable D. Which of the following should the technician keep in mind when setting up the lab? A. run diagnostic tests.actualtests. B.www. D. Electrical safety with the extra network cables C. and then confirm the findings with the customer." . Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam. Location of the PCs with respect to each other D. C. sts .CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Fiber B. Which of the following can the technician do to better understand the customers issue? 56 . Ask open-ended questions to gather the symptoms. Cable management to avoid trip hazards B. Any Time. Begin running diagnostic software and confirm findings with another technician. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.com Ac tua lTe A. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. DSL C.

www. To allow alternating current to be used instead of direct current D.com Ac tua lTe sts QUESTION NO: 174 . WEP C. Filters incoming voltage spikes and surges. DSL B.CompTIA 220-701: Practice Exam A." .actualtests. Satellite D. To change the voltage coming from the wall C. Fiber Answer: D QUESTION NO: 173 When setting up a WAP. D. B. Broadband C. C. which of the following is broadcasted by default and should be disabled? A. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. To allow the power supply to operate at different voltages B. SSID D. Any Time.co m 57 . Allows for a portable computer to be easily moved without being plugged into an outlet. Converts AC power to DC power that a computer can use to operate and charge its battery. Answer: D "Pass Any Exam. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. Changes DC power to AC power to charge the battery and enhances portability. WPA B.

Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. SODIMM B.co Which of the following has the speed of PC2700? m QUESTION NO: 177 . DDR3 D. Any Time. DIMM C. Laser D.com 58 Ac tua lTe sts A. Thermal B. SIMM D. DDR B.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A.www." . Impact B. DDR2 . Dot Matrix C. SDRAM C. Laser "Pass Any Exam.

ISA B. Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A." .com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location.actualtests. Color Laser D. Inkjet C.CompTIA 220-701: Practice Exam C. Any Time. HTTP B. Thermal B.www. tua lTe A. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. Inkjet D. PCIe X16 Answer: C "Pass Any Exam. WAN sts Which of the following allows a secure connection between two points? . AGP 4X C.co m Answer: A . PCMCIA D. VPN C. FTP D.

When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. Make sure the OS has the latest video drivers installed. Remove the memory and destroy it. SR1234ct B. B. Make sure the laptop display is enabled. B. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. Replace the LCD inverter. C." .com Ac A technician is examining a laptop that is booting up but not showing the laptop display. ct23&P#h~ Answer: D A.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A.www. C. D. Replace the video card inside the laptop. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . Run a large magnet over the top of the hard drive several times.actualtests. D. CompTIA558475 C. rw2%HN D.co m 60 . Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. Reformat the hard drive to a clean state using the format command. Any Time. Remove the hard drive and destroy it.

PC2100 B. 1000Mb/s C.www.actualtests. USB 1. 10000Mb/s D.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts QUESTION NO: 188 . USB 1. DDR400 D.co m 61 .1/2. DDR333 C.1 C.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A. 1Gb/s Answer: A "Pass Any Exam. SATA D." . S/PDIF B. USB 2.0 C. IEEE 1394 B. IEEE 1394 D. 100Mb/s B. Any Time. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A.

C. B. Any Time. D. B. The maximum amount of memory a given system can potentially have. "Pass Any Exam. Program Files B.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A.actualtests. Provides addressing of memory beyond 4GB. B. Provides use of more powerful video graphics accelerators. D. Provides access to larger hard drive partitions. C. Flash memory used to hold temporary files before deletion. Set the resolution to the highest the monitor can display. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Data written to a disk located in a paging file that would not fit into the systems RAM. Calibrate the monitor. Degauss the monitor.com 62 Ac tua lTe sts A." .co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? .www. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. Start Menu D. Provides use ofPCIe X16 expansion slots. . Set the refresh rate to the lowest the monitor can display. C. Control Panel C.

B. actions. Higher data integrity sts Which of the following is a characteristic of solid state drives? . Larger capacity than traditional magnetic drives C. C.g. B. Any Time. A portion of physical RAM that is mirrored to the hard drive for redundancy. collect all packets that are sent to any device on the LAN. and outcomes. D. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A. Off). Built-in encryption standards B. Hibernate. Verify full system functionality. Answer: D QUESTION NO: 197 "Pass Any Exam. C. send broadcast packets over the LAN to all computers simultaneously. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A. D.www. Establish a theory of probable cause. Identify the problem." .co m Answer: D 63 . Lack of drive heads and platters D. send packets to other network devices on the LAN instructing then to enter a low power state (e. resume from a low power state when it receives a network packet telling it to do so.actualtests.com Ac tua lTe A. Document findings.CompTIA 220-701: Practice Exam D.

it just keeps rebooting.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. B. Were there any new software updates done? Answer: B.com Ac tua lTe sts . C. Which of the following is the quickest way to accomplish this? A. Share out the printer from the attached computer. D. Are you sure the power button is not stuck? B. Was there a power outage since yesterday? B.actualtests." . Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Move the computer and attach to the printer. A. Purchase an external Ethernet print card. Is the power cable on the monitor loose? D. Which of the following questions should a technician ask to help determine what occurred? A. Are you sure you ran a find on the system and the program is just not misfiled? D.co m 64 . Which of the following questions might a technician ask to try and determine the cause? (Select TWO). RAID 0 "Pass Any Exam.www. Any Time. Which of the following RAID levels should be implemented? A. Has the monitor been replaced recently? E. Was any hardware installed since it last worked? C. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. Set up a local print queue.

CompTIA 220-701: Practice Exam B. Allows the operating system to assigns dates so that user data files are backed up C.com Ac tua lTe sts QUESTION NO: 202 . B.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A.www.actualtests. model. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. E. Allows the operating system to be rolled back to a previous point in time D. C. A. which of the following should the technician do FIRST? A. Answer: B. help maintain a balanced workload for the help desk technicians. RAID 1 C. Any Time." . B. and serial number. C. Elevate the call to a higher level of support. track the process of the incident. select the appropriate priority level for the issue.co m 65 . D. Identify the user and associated problem. compose a record which allows user authentication. Answer: D A technician uses a call logging process in order to: (Select TWO). RAID 4 D. Allows the operating system to be backed up with immunity to virus activity B. D. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. Assign an appropriate priority for the issue. identify common issues among multiple users. Identify the hardware make.

Userestore point to roll back the computer to a previous date. E. Use the defragment utility. C. Which of the following can be performed on the hard drive to improve performance? (Select TWO).CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). DVD.co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . Increase system security B. Blu-Ray D. D. The hard drive light is constantly on.RW C.RW+ B. B. Any Time. A. Use the drive compression utility.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). Increased performance D.actualtests. Increased network speed E. Utilize less memory C. DVD. "Pass Any Exam. Empty the recycle bin and deleted email items. Use thecheckdisk utility. Longer chip life Answer: C.com Ac tua lTe sts A.www." . A. Answer: A. Dual-sided DVD .

D.D QUESTION NO: 208 A customer brings a PC in for repair. D.CompTIA 220-701: Practice Exam A. Check for any updates to the program. Run the program as a local administrator. A.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. Logical token B. Encrypted passwords C. B.co m . USB B. and asks when it will be done. The user states that they do have Internet connectivity. C.actualtests. Check the Hardware Compatibility List to see if the program is not compatible with the OS.www. Add an exception to the firewall for the program. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO)." . S-Video Answer: B. RFID smartcards "Pass Any Exam. QUESTION NO: 209 A. CGA D. Ask the customer to check daily to see when it is completed. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . Inform the customer that others are waiting. VGA E. Give the customer an estimated time for repair based on the technicians assessment. Any Time. C. The technician will get back to them as soon as possible. B. Which of the following is the BEST response for the technician to give? A. Ask the customer when they would like to have the work completed. DVI C.

Contact the vendor for an RMA. Ensures all users physically login to the wired network B. a user is reporting system crashes and performance loss.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Fingerprint reader E. Download and install updated drivers for the device.co m 68 .actualtests. D. Plenum D. Answer: C "Pass Any Exam. Try installing the device to a different port or slot. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD.com Ac tua lTe sts . Which of the following would be the FIRST step in resolving this issue? A. C. Disable the device in Device Manager. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. UTP C. Retinal scan Answer: D. B. Any Time." . Ensures that only certain devices can access the network C. Encrypts data traveling across the wireless network D.www. Coaxial B.CompTIA 220-701: Practice Exam D.

actualtests. USB drive D. Which of the following boot options would be MOST effective in troubleshooting this issue? A." . When the laptop is removed from the docking station. Wireless Zero Configuration D. Serial Cable B. Hardware profile C. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam. A. Boot to the recovery console C. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). Safe mode with command prompt D. and after restarting their PC the display is no longer appearing. Which of the following Windows features BEST accomplishes this? A. CD. when locally connected. Driver signing B.ROM Answer: C.co m 69 . Safe mode B.www.CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver.ROM C. Floppy drive E. Any Time.com Ac tua lTe sts . the user would like the laptop to automatically switch to the wireless connection. DVD.E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network.

C.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A.co m 70 . System Restore C. Contains special characters Answer: D. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO).E QUESTION NO: 219 A. fdisk B. Any Time." . Update the Antivirus definitions. B.actualtests. Contained in a text file C. Disable the antivirus logging in the Event Viewer. Disable antivirus protection withinSecurity Center notification. Which of the following solutions would resolve this issue? lTe sts . Windows reports that no antivirus software is currently protecting the system.com Ac tua After successfully installing a free antivirus solution. A. Security Center B.www. Install the Microsoft Malicious Software removal tool. Obscure word in a dictionary B. Machine Debug Manager D. D. Contains numbers and letters E. Contains AES encryption D. sysprep "Pass Any Exam.

regedit D. QUESTION NO: 221 Which of the following is a class A IP address? A.1. WindowsVista Ultimate "Pass Any Exam.0. Any Time.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A.1 D.co m 71 .www.com Ac A.0. 172.0. WindowsVista Basic B.actualtests. 53 B.1.16. 192. 110 D." .1 B. 10.CompTIA 220-701: Practice Exam C. and WDS is available in Windows Server 2003.0. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts . RIS only comes with Windows Server operating systems. 80 C. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. which comes with Windows 2000 Professional. Ghost is a third-party utility. Windows XPMedia Center D. 224.168.1 C. you need to use the Sysprep utility. Windows XP Home C.

actualtests. C. B. D. can be used to modify desktop preferences.com Ac tua lTe sts . D. C. the speed and available bandwidth of Internet connections.7GB. B. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. 4. B. 9GB. D." . Answer: C QUESTION NO: 226 The edit command line tool: A. a performance value of system components. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. the reliability and speed of search indexing. opens a text based word processor. Any Time.co m 72 . a technician has determined what has caused the problem.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. makes changes to the registry. remaining hard disk storage space. C.www. Answer: D QUESTION NO: 227 While troubleshooting a computer problem. changes the boot sequence order. 25GB. 650MB.

archive old drivers.CompTIA 220-701: Practice Exam A. actions and outcomes. before performing hardware upgrades a technician should: A. Event Viewer Answer: C QUESTION NO: 229 As a best practice. perform a disk defrag. Smart card B. Computer Management B. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. C. D.www. Secure ID Token "Pass Any Exam. Voice recognition D. A. C. Document findings. check the HCL. Barcode scanner C. Verify full system functionality. Any Time. REGEDIT C. Optical recognition F. Ask the user opened ended questions to see if they agree with the cause. B.co m ." .actualtests. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). Fingerprint reader E.com 73 Ac tua lTe sts . D. Establish a plan of action and implement the solution. Task Manager D. clean each component with an approved cleaning solution. B.

E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment.co m 74 . UFS C. NTFS B. Right-click My Computer thenselect Manage C. Start > Control Panel > System B. Right-click on theprinters icon and select Properties D. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. FAT D.CompTIA 220-701: Practice Exam Answer: C.www. which of the following file system should be used in formatting the drive? A. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam.actualtests. Any Time.com Ac tua lTe sts . ToggleKeys C. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A." . Encryption Keys D. FilterKeys B.D. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time.

Mouse and keyboard need to be cleaned." . D. Hard disk failure or operating system needs to be reloaded. Power cord is loose.actualtests. Which of the following is MOST likely the problem? A. format C. Nothing else should be plugged into the UPS under a user's desk. Bluetooth headset "Pass Any Exam.www. B. the AC adapter of the laptop and the computer. convert B. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. Laptop computer C. The hard drive is in standby mode.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. Laser printer B. diskpart D. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts . LCD monitor D. Any Time. C.co m .com 75 Ac A. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor.

Data Execution Prevention Answer: B. Degauss the monitor." .CompTIA 220-701: Practice Exam B. 2700 C. The PC is currently holding two sticks of 512MB PC2700. 3200 D. Replace the display adaptor. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . B. Power cycle the computer. 2100 B.actualtests. Which of the following actions BEST resolves this issue? A. D.co m . Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). CHKDSK D.www. C. A. Assuming the necessary slots are available.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. Windows Event Viewer B. FilterKeys E. AM/FM radio D. Large screen television C.com 76 Ac A. Any Time. Reload the driver for the monitor. Windows Defender C. "Pass Any Exam. 5300 tua lTe A technician is installing a RAM upgrade into a PC. and the technician would like to install an additional two sticks of 512MB PC3200.

actualtests. An alert when the computer case has been opened C. Reformat the hard drive to a clean state using the format command. An alert at logon when an unknown user has tried to logon B. MAC filtering B. D. WEP encryption C.com 77 Ac tua lTe A. Run FDISK on the hard drive. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . Pass all computer components near a large magnet." . C. B. sts . Erase the hard drive using a disk wiping program. Any Time.co A computer is being sold over the Internet. WPA encryption D.www. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. A set of firewalls and anti-virus programs protecting the computer D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A.

Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue.www.hoc wireless connection D. I am not the server technician so please do not take a bad tone with me. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. A technician believes the on-board NIC is bad. TV tuner card B." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website.actualtests. Any Time. Is your work solely depending on the server? Try to not be upset because before you know it. Video capture card D. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam. B. One particular caller demands to know exactly how long the system will be down. Connect to it via an aD. We will have it back up within the hour. We believe the problem is the network interface card.CompTIA 220-701: Practice Exam A." . Graphics card C.co m . C. Connect to it through a TCP/IP port C. Connect to it through a computer share B. There is no way to tell how long this will take. the server will be back up. a notice appears on the screen which says the site is being blocked by a filter. D. We have identified the problem and we will have it back up as soon as possible. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. Hardware and software are not exact sciences.com 78 Ac tua lTe The file server had an expected outage this morning. Which of the following would be the appropriate response? sts .

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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Inform the user every step that was performed throughout the entire troubleshooting process.CompTIA 220-701: Practice Exam Before returning a repaired system to a user. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A.www. A. RAID 1 C.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. which of the following should be done? (Select TWO). Change theusers permissions so that they cannot create any potential problems in the future. C.actualtests. D. and outcomes. RAID 1 C." . RAID 0 B. E. actions.com Ac tua lTe sts .1 "Pass Any Exam. Inform the user that the computer may not function as it did before the problem occurred. Verify full system functionality and implement preventative measures. RAID 0 B. Document the system findings. RAID 5 D. B. RS-232 B. USB 1. Answer: A.co m 85 . Any Time. RAID 5 D.

E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. Parallel D.actualtests. Serial Answer: D. Modem F. 802. NIC E.11n B.co m 86 .CompTIA 220-701: Practice Exam C. SCSI D. Any Time. SSID D. NAT B. MAC "Pass Any Exam. Channel 11 D. Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). A. PS/2 C. IEEE 1394 B." . MAC filtering C. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts . WEP C.com Ac A.www.

MAC filtering D. Use appropriate function toggle key to switch display mode.C lTe A. C. The projector is turned on. User Accounts C. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop. Security Center E. Press F1 to shift display to the projector.com Ac QUESTION NO: 276 tua Answer: B. the system will auto-select the projector on restart. Which of the following could the technician do to send the display to the projector? A. Accessibility Options sts .co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO).CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. Administrative Tools D.actualtests. but no display shows on the screen. WPA key B. Reboot the computer. SSID C.www." . Answer: A QUESTION NO: 277 "Pass Any Exam. Go into Device Manager and enable the projector. Any Time. System B. B. D. m 87 .

co m 88 . Answer: C QUESTION NO: 278 After the problem is resolved. Backup Tape C. Any Time.D.www. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Verify that all other parts of the system are working properly. Solid State Drive F. Return the system to the user. C. Dynamically assigns IP addresses for easy client configuration. B. Digital Video Disc B.44MB Floppy Disk Answer: B. Compact Disc D.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). Resolves queries for resolution of host names to IP addresses. which of the following should be the NEXT action according to the troubleshooting theory? A. Answer: C QUESTION NO: 279 A. D." . Recreate the problem and reapply the solution to ensure it worked properly. B.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. IDE Hard Drive E. 1. "Pass Any Exam. Provides security for a network through the use of ACLs. C. Secures network Internet traffic through shared key encryption. D.actualtests.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). lTe sts .

Network installation F. and then select the Support tab. D. select Properties. The user selected an alternate hardware profile. Right click on My Computer. E. "Pass Any Exam. right click the Local Area Connection.com 89 Ac tua lTe sts . Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. B. Windows CD installation E.actualtests. B. Installation from Microsoft.com D. Open a command window and runipconfig from the command line. The user accidentally deleted the files.www. B.D. Open Network Connections from the control panel. select the Hardware tab. Factory recovery partition B. Any Time.CompTIA 220-701: Practice Exam A. Answer: D. users coworker to confirm what the user said and verify there is a problem. Run the System Configuration Utility from the run line and click on the Services tab.co m . C. Which of the following is the MOST likely cause of the problem? A.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. D. C. The user saved the files to a different location.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). user to move so the technician can check the computer for problems. The local user profile is corrupt. A. Purchase a fully configured hard drive Answer: A. select Status. and then click on Device Manager. Open a command window and run net /?from the command line." . XCOPY all files from another computer C.

actualtests. user to state the issue and stop the user when the technician has an idea of how to fix the problem. UTP B. 492 feet (150 meters) D. ThinNet C. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A. Increased RFI B. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. Decreased ESD C. 328 feet (100 meters) C.com Ac tua lTe sts .co m 90 . 100 feet (30 meters) B. Any Time. Decreased EMI D. Fiber D. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A. user to explain the problem and listen without interrupting the user." .CompTIA 220-701: Practice Exam C.www. D.

Serial C. net use F: \\ComputerName\ShareName /persistent:NO C.com Ac A. Parallel port "Pass Any Exam. Serial port D.actualtests. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A. Standard TCP/IP port B.co m 91 . Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A. MSCONFIG B." . Task Manager D.www.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A. ASR C. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . SCSI B. IDE D. USB port C. net use \\ComputerName\ShareName /persistent:NO :F B. Any Time. net use \\ComputerName\ShareName /persistent:YES :F D.

Bootsect.ini file is an editable text file with one or more lines that reference partitions to boot to. Ntbtlog.actualtests. Sysprep." . QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A. PCMCIA D. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A.dos D. ISA B. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system. AGP Answer: B "Pass Any Exam. System Properties>Advanced>Performance Settings>Advanced B. Boot. you need to edit the boot.co m 92 .txt B. Where would they find this setting? sts .ini Answer: D Explanation: To configure dual-boot computers. PCIe C.inf C. System Properties>General C.www. The boot.com Ac A. System Properties>Advanced>Environment Variables D.ini that is loaded by the ntldr file that loads the bootstrap process in a system.

Default gateway C.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam. Blocking harmful network traffic C. ISP D. The UPS is disconnected from the wall.com Ac tua lTe sts . Storing passwords B. The default printer is out of paper or offline. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A. Securing wireless access points D.www. A new security update is available for download. C. B. Hostname B. D. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A." .co m 93 . Any Time.actualtests. Which of the following is MOST likely the cause? A. The speaker wires were disconnected while cleaning.

com 94 Ac A. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem.www. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam. the functionality of the rollers was impaired and therefore ceased to transfer properly. The paper jam was caused by moisture in the paper tray.CompTIA 220-701: Practice Exam A. D. Email applicationadD.co m . Start > Help and Support C. The situation was caused by irresponsible users that spilled coffee in the bottom tray. RG-58ThinNet D. The process of removal is so complex that only those certified for repair should attempt to resolve.actualtests. Which of the following is MOST appropriate? A. B. An infallible method which binds a signature to a message D. C. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . CAT6 B. QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. Start > Programs > Accessories > System Tools > Help and Support D. Due to condensation within the lower tray assembly. CAT5e C." . Any Time. Right-click My Computer > Help and Support B. Cryptographic mechanism that identifies the sender as well as the message integrity B.in which adds the signature block to all email messages C. the customer asks for an explanation the cause of the problem.

Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A. B. Generators create new passwords every time a user signs in to prevent social engineering. C. Allows a LCD projectors output to display on a laptops screen B. Allows digital video to a variety of devices D.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 . 4GB C. Allows analog video output to a variety of devices C. Generators extend the requirement to periodically change passwords. Any Time. Generators eliminate the requirement to establish log-in attempt limitations.com Ac tua lTe A.www. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). 2GB B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A." . D. "Pass Any Exam. 8GB D. Generators eliminate ausers tendency to create passwords that can be a security liability.actualtests. 128GB sts .

com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. Motherboard B. Fan C. Standoffs C. sts ." . Cable C. Heatsink D. DSL D. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case. Screws D. You should install only the standoffs that align with the holes in the motherboard.actualtests.www. Dial-up B.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. CPU E. Any Time. Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. Riser cards B.CompTIA 220-701: Practice Exam A. Capacitors Answer: C.co m .

Malicious software that is self-replicating and self-propagating C.25 C. 10. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A.CompTIA 220-701: Practice Exam A.16. Malicious software that changes theusers home page C. Temporary Internet Files B." . Downloaded Program Files D. 192.0.actualtests.com Ac tua A.0. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam. Malicious software that monitors Internet surfing habits B. Malicious software that is self-replicating and self-propagating B. Browser Plug-Ins C.0.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A.0. 172.15 D.254. Malicious software attached to another piece of software D. 169. Any Time. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 .168.1.www.15 B.co m 97 . Malicious software attached to another piece of software D.

Any Time. Graphics adaptor D. you would choose the Last Known Good Configuration advanced startup option. Ability to bypass the IRQ channels to work directly with the CPU B. Debugging Mode B. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. Ability to detect hardware incompatibilities and resolve them C. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A.com Ac tua lTe sts . USB hub C.co m 98 . Which of the following would be the BEST startup selection? A. Last Known Good Configuration D. KVM B.www.actualtests. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. "Pass Any Exam. Ability to detect and correct single bit errors in memory D. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally." . Safe Mode with Command Prompt C.CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A.

802.actualtests. The customer asks the technician." . Restore the backup to a new hard drive.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. 802. Create a checklist of the most likely issues. Any Time. B. B. Answer: A QUESTION NO: 317 A customer receives a bluescreen message.www.11n wireless card C.11g wireless card B. Answer: B QUESTION NO: 316 A. C. D. Before the technician performs any diagnostics which of the following actions should the technician take? A. Check the security log for error codes. Boot into Safe Mode. Which of the following should the technician do NEXT? tua lTe sts .co m 99 . C. 802. D. Apply the latest service pack.11a wireless card D. 802.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. Update all software to determine if this corrects the problem. What is a bluescreen message? How should the technician respond? "Pass Any Exam. Run a power supply test.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. Run a backup routine. Which of the following standards should the technician upgrade to? A.

Explain that it is a message that assists in identifying problems based on the error code.www. B. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system. D. Network Hub "Pass Any Exam. Under powered fan B. Failed fan C. RSA keys D. Which of the following will allow this functionality? A. Pad locks C. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Daisy chain C.com 100 Ac tua lTe sts . Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. Which of the following is MOST likely causing the sound? A.co m .actualtests. Docking station B. System clock feature D. Tell the customer that abluescreen is another name for stop error. C. and a regular mouse without having to connect all of the devices each time.CompTIA 220-701: Practice Exam A. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Logical Token B." . Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. full size keyboard. In the office they want to use a 24 LCD monitor. Any Time.

IPX/SPX D. PATA hard drive B. NetBEUI Answer: B. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. Any Time. "Pass Any Exam. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. Solid state hard drive D. A private network between two computers using wireless cards without using a wireless access point between them. Once a portable computer is inserted in a docking station it behaves like a desktop computer. It provides slots for expansion cards.CompTIA 220-701: Practice Exam D. and bays for storage devices. Which of the following can be installed to accommodate the customers request? A." .actualtests. B.co m 101 . AppleTalk B. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. SATA hard drive with a rubber gasket C. lTe sts .com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO).www. DNS E. connectors for peripheral devices. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. DHCP C.

co m 102 . QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A. A secured line of communication between two points through a public network. B. D. Laser Printer B. Any Time. Computer Answer: B. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE).C. which of the following must be performed for the installation to be successful? A. Press F6 when prompted to load the additional drivers.CompTIA 220-701: Practice Exam C. PCIe C. AGP "Pass Any Exam. Vacuum Cleaner F. D." . the AC adapter of the laptop and the computer. ISA B. Use the Windows XP Professional for SATA card support feature when installing Windows.com Ac tua lTe sts . Portable Heater E. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date.F Explanation: He should plug in the monitor. Laptop AC Adapter D. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. Nothing else should be plugged into the UPS under a user's desk. A. Create a utilities partition on the hard disk prior to OS install.actualtests.www. C. Monitor C. Disable the system BIOS so the SATA card can take boot precedence.

Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process. Botnet attack C. Enter System Configuration Utility and select Startup Menu." . Midway through Windows loading.11a Answer: B "Pass Any Exam.11b B.CompTIA 220-701: Practice Exam D.0 C. power cycle the system. Trojan tua lTe A client receives an email stating that their online auction has been compromised. Edit the config. B. Spyware D. password along with all of their account information. Bluetooth 2.www. Which of the following is this an example of? sts .actualtests. Infrared D. Phishing B. D. 802. It says that they need to login and change their old username.com 103 Ac A. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A. 802. Press F8 after POST but before Windows begins to load. C.co m . Any Time. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A.sys file that is located on the root directory.

www.com Ac In a Windows machine. but has to be terminated at the last device? A. From the start command window D. which of the following can the technician use to stop a program from loading at startup? (Select TWO). From the MMC snap-in C. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A. SCSI C. "Pass Any Exam." . USB B. BNC C. Any Time. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP. Serial D.CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. RJ-11 B.actualtests.co Which of the following connectors would plug into a 56K dial-up modem? m 104 . RJ-45 D. From the system configuration utility B. which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. ST .

C. D. Inform the user that there is no record of the prior call." . Which of the following is the BEST response? A. type CMD in the run line. Select Start.co m . D. Net stop Answer: B. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. hold the can upright and spray. remove all the components inside the case and spray each one separately.CompTIA 220-701: Practice Exam A. B. Can I redirect your computer to a network printer until a technician can repair the problem? B. type print lpt1 in the box. Unplug the power cable.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. Have you removed and replaced the printer drivers already? C. Unplug the power cable. Registry C. C. Close existing ticket and open a new trouble ticket for the user. Event Viewer B. Inform the user that the problem will be escalated to a supervisor for resolution. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. remove the cover. Inform the user that a technician will be out to resolve their problem shortly.com 105 Ac tua lTe sts . MSCONFIG E. "Pass Any Exam. when the black window opens. Which of the following is the BEST response from the technician? A. Leave the unit powered up so that any issues with cleaning can be immediately realized.www. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. B.actualtests. Performance Monitor D. Any Time.

actualtests.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. Memory mismatch. A. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). D. Unplug the power cable.co m . Wait until the main battery is exhausted and then remove. UPS Answer: C. Anti-static wrist strap D. GrounD. E. "Pass Any Exam. Remove the CMOS battery. Memory is defective. Operating system does not recognize the additional memory. Memory brand is different than the computer. Which of the following should the technician do NEXT? A. Remove the internal main battery. Which of the following are the MOST likely issues? (Select TWO). B. Anti-static mat E. D. Anti-magnetic screwdrivers F. C. Disconnect all external devices. B." . C. sts QUESTION NO: 338 . tua lTe Memory was added to a Windows laptop and upon booting up. hold the can upside down and spray.com 106 Ac A.D Answer: A.CompTIA 220-701: Practice Exam D. Thermal transfer compound B. Memory size needs to be adjusted in Device Manager.fault isolation outlet C. Any Time. the BIOS only reports the original memory amount. remove all components.www. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. remove the cover.

B. Cache D. A. When putting a PC into long-term storage B. Front side bus B.com Ac tua lTe sts A. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). C. When traveling to other countries C.www.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working. Replace the fan. Removable storage C." . Which of the following is the BEST course of action? A.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . Any Time. When troubleshooting power issues D. USB "Pass Any Exam. Verify the voltage powering the fan. When installing more powerful components . Replace then entire power supply. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A.actualtests. Continue using the power supply until it fails. D.

co m 108 . B. Toner sticks to photoconductive areas on a drum. Heat from theprinthead boils a water-based ink. Nickel cadmium cell D. B.com Ac tua lTe sts QUESTION NO: 345 . D.actualtests. Switching-mode power supply B. SCSI E. Lithium ion cell Answer: A "Pass Any Exam. Linear power supply C.www. C. Any Time.CompTIA 220-701: Practice Exam B. Small wires strike and transfer ink from a ribbon. Serial D. C. SATA C." . IEEE 1394 Answer: B. D. Small wires impact and squeeze ink from a ribbon. Heat from theprinthead melts the ink onto the paper. Answer: C Which of the following BEST describes how an impact printer works? A. Heat from theprinthead transfers an image onto the paper. Heat from theprinthead boils a water-based ink. Toner sticks to photoconductive areas on a drum.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A.

co m . IRQ D. SATA B. 24x B. SODIMM D. 32x C.actualtests." . Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A. you need to use ACPI standard.www. ACPI C.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD.com 109 Ac tua lTe Explanation: : To define power management in laptop computers.ROM can be read? A. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop. ODBC B. sts . Any Time. 48x D. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. AGP C. the technician finds the customer extremely angry that it has taken "Pass Any Exam. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A. Although the technician has immediately responded to the dispatch. It was introduced in 1996 and is an extension of the system BIOS.

actions taken and the outcome. Follow up with the customer at a later date. Recent provider upgrades have changed the wireless specification from 802. Report the incident to thecustomers manager. B. Document the issue including findings. but now they are unable to see the network at all. MAC filtering is preventing the computer from connecting to the network.11n. Ask another technician to verify that the findings are correct. The wireless network card has been disabled by the hardware switch. The technician then explained to the customer the importance of keeping a clean area around their computer. C. B. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. The wireless network is not properly configured. document the situation and inform the manager that the customer was not happy with the response time. D. Focus on completing the task in an expedited manner. to ensure that the keyboard is still functioning. Which of the following is the MOST likely cause for the problem? A. They were able to connect without a problem the day before. Answer: B "Pass Any Exam. lTe sts A technician has replaced a failed keyboard that was full of debris. Any Time." .co m 110 . Upon closure. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. Which of the following should be the technicians NEXT troubleshooting step? .com Ac tua A. D. B.11a to 802.actualtests. C. Upon closure.www. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. D. C.CompTIA 220-701: Practice Exam over four hours for a response. document the situation and inform management that thecustomers behavior was undesirable. Make sure the customer is aware that the current service level agreement allows for an eight hour response. Empathize with the customer then focus on completing the task in an expedited manner. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop.

It prevents voltage from shorting out the CPU. the customer asks what the tube of paste that came with the CPU is used for. Switch C. It assists in keeping the CPU cool.co When installing a new CPU for a customer. Everyone else is able to print to the color printer without a problem. It prevents theft by covering the values written on the CPU. B. D.com Ac tua lTe A. Any Time. B. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. The DHCP service needs to be restarted on the client computer. The printer address has changed and the customer needs to remap their printer. Ethernet hub D. Firewall B. It keeps the new CPU from falling out of the socket. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. C.actualtests. D. Which of the following is the MOST likely cause for the customers issue? A." . The print spooler service needs to be restarted on the client computer. The customer was able to print and then left on vacation.www. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 . C. Since returning the customer is only able to print to the black and white printer. Thecustomers permissions have changed and needs to be an administrator to print color. sts .

23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run.3 B. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. Not enough free space on the hard drive C.co m 112 .actualtests. Copy C. A copy backup backs up the selected files and does not mark the files as archived. 206.www.9. 192. A full backup backs up all the files on the disk. these files are then marked as archived.168. 176. Graphics card jumpers need to be reconfigured D.1. Full D.7 D. Which of the following is the MOST likely cause of this? A. Any Time.15. Which of the following backup type should be selected? A.16 C.CompTIA 220-701: Practice Exam A." . sts .1.1. The backup should clear the archive bit for each file. Incremental B. Limited amount of memory for the display adapter B.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit.1. 8.1. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam.

B. Any Time.com Ac tua While a customer is describing a problem to a technician. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. C. Answer: C QUESTION NO: 361 A. Which of the following would be the MOST appropriate action of the technician to take? lTe sts . D. Hear what the customer has to say without interrupting if it will not take an excessive amount of time.www. the customer is not done describing all their symptoms. B. has twice the cache of a dual core processor. twice the amount of cache. has four integrated processing units.actualtests.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. the technician knows what the solution is. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. two separate processing units. However." . D. is clocked four times faster than a normal unit. Answer: D QUESTION NO: 360 A dual core CPU has: A. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. has two error correcting and checking units. B. requires memory to be installed four units at a time. D.co m 113 . C. C. double the number of pins.

Calibrate the touch screen. Nonmetallic tools C. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. Reinstall the mouse drivers. The ink carriage might move. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. The laser will be hot. B. A UPS D. C. The print spooler can catch any loose clothing. C. provide remote assistance to users.www.co m 114 . B. prevent unauthorized login attempts.CompTIA 220-701: Practice Exam A. Replace the mouse. C. encrypt the contents of a hard disk. Any Time. D. B. "Pass Any Exam. secure communications with websites. Replace the touch screen. Which of the following safety precautions must the technician be aware of before repairing the printer? A." . Which of the following would BEST resolve this issue? A. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming.actualtests. D.com Ac tua lTe sts . The print fuser will be hot. A wrist strap B. D. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time.

C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. Which of the following is the BEST way to respond the customer? A. QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours.actualtests. Disregard the statement and continue to resolve the new issue. ping C. telnet D. C. Post notices around the building. D.com Ac tua A. Stop the mandatory update.www. D.co m Answer: C 115 ." . Wait until the customer completes their statement andexplain how to resolve the new issue. Install the update without notice. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? . Which of the following would be the BEST way to communicate the mandatory update to the users? A. State that the update has no relationship to the new issue and continue implementing a solution. Ask the user about where information on that update was released. ipconfig B. B. B. Any Time. Answer: C "Pass Any Exam. Email the users about the update.

Export registry file B. C.www. Control Panel>Configuring Desktop B." . Answer the call and then resume work. Backup registry file C. . B. Ask the customer for permission before answering the call. Install Windows Updates. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . Display Settings>Advanced Settings D.co m When attempting to boot-up. a PC displays MISSING NTLDR. Any Time. Control Panel>Services C. D.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. Save registry file "Pass Any Exam. Ignore the call and call back afterwards. Step outside and answer the call.actualtests. Disable plug and play in the BIOS. Clear any removable disks from all drives and start-up PC. Remove any incompatible hardware. C.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. Which of the following is the BEST course of action? A. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. D. B. how can the registry backup before changes are made? A.

shell B. 9-pinD. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. Update the firmware in LAN adapter.11g network connectivity to a laptop.CompTIA 220-701: Practice Exam D.com Ac tua A.actualtests. B. Start>Settings>Control Panel>System>Hardware C. 6-pin Mini-DIN Answer: A "Pass Any Exam. Install a wireless PCMCIA card." . Start>Settings>Control Panel>Speech D. 15-pin D. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802. which of the following locations would provide access to adjust the input levels? . shell E. Install a Bluetooth USB adapter. Activate infrared ports in the BIOS. Any Time.www. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. RJ-45 C. D. Which of the following would be the BEST method? A. C.co m Answer: B 117 .

CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer.actualtests. RIMM C. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A. Autoexec. Boot loader phase D. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Which of the following is the MOST likely cause of the problem? A. Which of the following services is MOST likely causing the issue? . Which of the following is the memory type? A. Workstation D.www." . "Pass Any Exam. nothing happens. Network . One of the memory modules has 168 pins. Print Spooler B. Task Scheduler C.bat C. Any Time.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. SODIMM B. The user does not have the correct printer driver.co m An end user reports that anytime they try to print locally. Logon phase B. DDR RAM D.

C.exe.CompTIA 220-701: Practice Exam B. The user does not have the correct network drivers. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. Modify the path variable to include the location of winipcfg. Run theipconfig /all command.com Ac A. The printers USB port is not compatible. The hard disk drive has failed. Install the support tools from the Windows XP CD. Run theipconfig /registerdns command.www. Power supply warming or cooling B. C. B. "Pass Any Exam. There is no display on the monitor and the PC shuts off following the beep. The technician runs winipcfg from the command line but receive an error that this is not a recognized command.actualtests. Which of the following should the technician do? sts QUESTION NO: 381 . Any Time. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on." . D. Which of the following is the MOST likely cause of the noise? A. B. The CPU has dislodged from its socket. D. The operating system is corrupt. C. Hard drive is failing D. The report is not formatted to use USB. D. Error correcting memory making data adjustments C. The monitor has failed. Which of the following is the MOST likely problem? A.co m 119 .

co m . Use thefdisk command. B. C. Any Time. C. D. Sometimes either or both devices fail to function.ROM drive.actualtests.www.com 120 Ac tua lTe A. Which of the following is a BEST practice to ensure that the companys data is protected? A. Upgrade the device drivers for both components.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD." . Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? . Repartition the hard drive. Which of the following should the technician do? A. DNS D. Use a low level format. ISDN B. Install additional ribbon cables. D. but either device will function if the other is disconnected. Answer: B QUESTION NO: 386 "Pass Any Exam. enable one of the new devices in each profile. MAC filtering C. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. B. Upgrade the power supply. Use the format command. Create two hardware profiles.

co m 121 . The hard drive has failed. DDR2 RAM "Pass Any Exam. Windows C. Program Files B.actualtests. Installing the fastest memory available B.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Installing more memory of the same type and speed C. D.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. Dual independent bus architecture B. Any Time. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . C. The hard drive jumpers are configured incorrectly. The user has placed a non-bootable floppy diskette into the diskette drive. The BIOS must be set to auto-detect the hard drive. Installing the newest memory available D. Documents and Settings D. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. the technician verifies that the hard drive is being correctly recognized by the BIOS. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. While troubleshooting." . Installing same memory type but at a slower rate of speed A.www. B.

" . TwisteD.pair copper wire D. Any Time. Fiber optic B.com Ac tua lTe A. IEEE 1394 C. IEEE 1394 C. Coaxial D.co m Answer: C 122 . UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? .www. Fiber optic B.actualtests. MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A. IEEE 1394 D. Fiber optic C. Hyperthreading D.CompTIA 220-701: Practice Exam C.pair copper wire B. TwisteD. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam.

and bays for storage devices. Any Time. connectors for peripheral devices. Express bus C.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. TCP/IP "Pass Any Exam." . SC D. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A.co m . Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A.com 123 Ac tua lTe sts . LC C. Non-ECC C. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A.www. Dual channel B. RJ-45 B.actualtests. It provides slots for expansion cards. ISA slot D. Docking station B. Once a portable computer is inserted in a docking station it behaves like a desktop computer. ECC D.

In the socket of a component C. C. A user would need to manually type the SSID to connect.11n D. On top of a component D. 802.CompTIA 220-701: Practice Exam B. Data encryption would be less secure over wireless connections. L2 cache C. B." . 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A. On the outside of a heat sink B.co m 124 .com Ac tua lTe sts QUESTION NO: 398 .www. Any Time.actualtests. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A. The access point would now transmit on only one channel. Data encryption would be more secure over wireless connections. Dual Inline Package (DIP) B. D. 802.11a C. Hyperthreading D. Answer: A "Pass Any Exam.

Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A.actualtests.0. Upgrade retains user settings C. Applications need to be reinstalled with an upgrade D. Upgrade formats the drive B.255.co m .0.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. 255." .255. QUESTION NO: 403 A user reports that their USB device has stopped working.255.255.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam. Windows Multiple Language Keyboard Pack C.0. 255.0. Windows Language Wizard B.1 C.0 D. Windows Multilingual Interface Pack D.com 125 Ac tua lTe sts . Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A.0.0. Any Time. 255.255. 255.0 B.www.

tua In Windows Vista Ultimate.com 126 Ac A. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. floating bars. D.co m . CPU "Pass Any Exam. RAM C. D. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. Determine how long before the user is due for an upgraded system. Any Time. Answer: A QUESTION NO: 404 Which of the following should the technician use to display .mp3 at the end of mpeg layer 3 file names in Windows XP? A. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A. three-dimensional viewer. Determine if changes have been made that could have caused the problem. Determine how long the user has had the problem. Determine if any other users are affected by the problem. a user has the ability to customize translucent windows called: lTe sts .CompTIA 220-701: Practice Exam A. seeing windows.www. C. C.actualtests. B." . B. BIOS B. RAID D. aero glass.

Establish a theory of probable cause. D. Document all issues. A.actualtests.com Ac tua A. C.co m 127 . The user has asked that a full backup be run every day. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Establish a plan of action to resolve the problem. B. findings and solutions. Higher response time B. Incremental B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). Limited bandwidth Answer: B. Which of the following types of backup should the technician select? .C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. Daily C. Which of the following is the NEXT step that the technician should take? A. Perform a backup before making any changes. Limited display size C. Answer: C "Pass Any Exam. Support different resolutions D." . The technician has validated the problem and suspects that the application needs to be reinstalled.www. Any Time. To support active desktop E. Differential D.

co m 128 . A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. msconfig D. Develop a plan to get the drive replaced. D. "Pass Any Exam. Which of the following utilities should the technician run? A. dxdiag Answer: D Explanation: To test the DirectX functionality.ROM drive and has tested and found that the drive is defective.www. C. Call their manager and report the status of the issue. C. B. D. ipconfig C." .actualtests. Run a full system backup. Call their manager and report the status of the issue. Which of the following should the technician do NEXT? A. you need to use the DxDiag utility (DirectX Diagnostics). Any Time. B. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD. regedit B.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. Which of the following should the technician do NEXT? A. Run a backup of the system. Further troubleshoot the defective drive to determine if the problem is covered by the warranty.ROM drive and tested that everything is working properly. Document their findings and the actions taken. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it.com Ac tua lTe sts . Question the user and make sure that they have not made any changes to their system recently.

C. B. Hal. Use technical jargon.www. Use non-technical terms. 4095MB C. Ntbootdd.dll Answer: D Explanation: The HAL.sys D. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. The size equal to the physical memory B. Smss.actualtests.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system.exe B. Any Time. Which of the following is the BEST approach to tell the customer what is going on? A." . Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. 1. Use the proper acronyms.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A.co m .com 129 Ac tua lTe sts . Ntldr C. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem. D.5 times the physical memory D. Use email so that everything is in writing. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam.

continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Skip the first appointment.co m . Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning.9 port? A. Power supply to the room is not great enough for both the copy machine and the computer. Answer: C QUESTION NO: 418 A. Restate the issues to the customer for validation. Which of the following is MOST likely causing the shutdown issues? lTe sts . It has been in service for four years and is located in a copier room. RS-422 B. Electromagnetic interference due to the copy machine in the room.CompTIA 220-701: Practice Exam A. C. and make the repairs as quick as possible to try to catch up on the schedule. Power supply on the computer is going bad. B. C. RS-232 "Pass Any Exam. Which of the following is the BEST course of action to take care of the appointments during that day? A. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. Call the customers scheduled that day and reschedule all the appointments to different days. Ask to get an interpreter to assist in the language barrier. Any Time. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. D.com 130 Ac tua A technician is working on a computer with periodic shutdown problems. C. Improper ventilation from dust buildup inside the computer.actualtests." . explain the reasoning to the client. B. D. B.www. Inform the client the service must be rescheduled with a different technician. D. Get a language to language conversion dictionary to help understand what is being said. Go to the first scheduled appointment late.

co m Answer: B 131 . 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE).www." . Use a MAC filtering.CompTIA 220-701: Practice Exam C. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. D.D. E. QUESTION NO: 421 How many pins does a VGA Connector have? A. B. Use a TPM Chip.G "Pass Any Exam. Any Time.actualtests. B. Enable Volume Shadow Copy. G. D. A. More devices can be powered at one time. 25 D. Use WPA encryption. Answer: A. Disable SSID broadcast. More horsepower will be provided. F. Greater duration of power availability. C. C. Enable DHCP. Higher electricity measured in volts. IEEE 1284 D. Disable WEP. 9 B.com Ac tua lTe sts . 15 C.

128-bit card D. C. 2.0Mbps. 12Mbps. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2. 16Mbps. 1. 360Mbps D. "Pass Any Exam.0Mbps. A worm requires user interaction. A virus does not require user interaction.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. 256-bit card ." .5Mbps. 480Mbps B. Add a KVM switch to thetechnicians computer. 1. Any Time. 32-bit card C. 450Mbps C. 20Mbps.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. D. B. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. C.5Mbps.0 data rates? A. 10Mbps. B. Which of the following is the BEST solution? A.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. Add an infrared connection to all computers. Add a Bluetooth connection to all computers. 16-bit card B. A worm self-replicates. Add a USB hub to each computer.actualtests.www. Which of the following provides the BEST solution? . 2.

B. and reschedule.CompTIA 220-701: Practice Exam D. D. Go to the second appointment because it is listed as priority and then reschedule the first. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. B. and go to the next service call. Which of the following would be the BEST way to handle the situation? A. Any Time. this is going to make the technician late for the next service call appointment. D. lTe A service call is taking longer than expected for a technician. C. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. C. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Rush to finish the job. Which of the following should the technician do FIRST upon arrival at the customer site? A. "Pass Any Exam. Leave the current service call to make the next service call. Try to hurry at the first appointment to make it to the second appointment in a timely manner.actualtests. Stay on the current service call and arrive late on the next service call. apologize. and reschedule. A virus self-replicates. Which of the following is the BEST resolution for the issue? sts .co m . Call the next service call.www.com 133 Ac tua A. apologize. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. B. call the second customer and explain you are running late. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing." . after completion. Call the second customer. C. Make the first appointment and then.

C.com Ac tua A. Windows Narrator "Pass Any Exam. The current language on the workstation is the customers native language. Tell the customer that the operating system is corrupted and must be reinstalled.co m 134 . Ask the customer if the technician can change the language. Which of the following options should the technician do NEXT? A. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. Windows Media Center C.actualtests. D. RJ-45 C. Any Time." . Windows Sidebar D. ST lTe Which of the following connectors are used on the end of a fiber cable? sts . Windows Defender B. Call another technician who has worked with this customer in the past and inquire about any prior issues. RJ-11 B. Explain that the issue can not be resolved because the technician does not understand the language. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Which of the following applications can be used? A. Change the language and complete the service call. BNC D. B.www. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language.CompTIA 220-701: Practice Exam D.

Which of the following is the MOST likely cause? A. Windows Vista Home Basic B. Windows Vista Home Premium C.co m 135 ." . Windows XPMedia Center D. Hard drive failure C. WindowsVista Ultimate C.www. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A. Pointing stick failure B. Windows XP Professional B.com Ac QUESTION NO: 435 tua lTe sts . WindowsVista Business D. Any Time. Memory failure D.actualtests. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A.

CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A.www. C. hives.actualtests. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. applets. User Account Control D. Sidebar Interface C. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. C. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. Task Manager B. B.co m 136 . icons. D. Any Time. a worm that attacks multiple computers and memorizes each computers keystrokes. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. targeted email that is directed at a group of users so that it appears to be from a legitimate source. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. B. gadgets." . D. a person who go through a corporations waste to see if they can use any of the information. The printer was working fine Friday. Answer: C QUESTION NO: 438 A.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts .

Key fob C.actualtests.co m . Username B." . Any Time. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A. 800MHz processor B. B. the technician believes that the computers video card has failed. The printer drivers need to be rolled back to a previous version. Verify that all other computer components are operating normally. Establish an alternative diagnosis. D. Too many pages are being sent to the printer at one time. LCD monitor D.www. After speaking with the user and examining the symptoms. Which of the following steps should the technician take NEXT? A. C. B. "Pass Any Exam. Wrong type of paper is being used for this printer.com 137 Ac A. Question the user to determine what has caused the video card to fail. a computer must meet which of the following hardware requirements? sts . 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. C. D. Smart cards D. 128MB graphics card C. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. Replace the video card to confirm diagnosis.CompTIA 220-701: Practice Exam A. Spooler service needs to be restarted.

www. Right-click the applications shortcut and choose Properties. CONVERT.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A.co m 138 . Enter the Compatibility tab and select Disable Visual Themes. Select Run in 256 colors. The Compatibility tab within an application shortcuts Properties B. Without changing Windows Vistas system-wide color depth settings. Enter the Compatibility tab and select Run in 256 colors.com Ac Answer: A tua A. Hard drive Answer: D "Pass Any Exam. Right-click the applications shortcut and choose Properties. Right-click the applications shortcut and choose Compatibility. Processor C. C.EXE D. Any Time. Which of the following is MOST likely the issue? A. Case fan B. Right-click the applications shortcut and choose Explore. lTe sts A user owns older software that requires 8-bit color depth in order to run properly. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. B. Select Disable Visual Themes. D.actualtests." . which of the following will BEST fix this issue? . DOSKEY C. RAM D.

Disable Automatic Restart . Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. Last Known Good Configuration C. Which of the following should be used to troubleshoot this error? A. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Which of the following Advanced Startup options would BEST resolve this issue? . Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. Safe Mode B. Debugging Mode B.www.co m A technician is unable to log into a users computer after installing new hardware. Telnet D." . The technician has uninstalled the program. Device Manager B. but the stop errors continue. a computer is getting stop errors. Event Viewer Answer: D QUESTION NO: 447 A.actualtests. Active Directory Restore Mode C. Any Time. Debugging Mode D. Last Known Good Configuration D. Dxdiag C. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed.com 139 Ac A technician is working on a computer that has a virus downloaded on it.

Any Time. Resistance and size C.www.CompTIA 220-701: Practice Exam A.4GHz wireless access point that drops connections. Emergency Repair Disk (ERD) D. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A. Which of the following would need to be created prior to the installs? A. Debugging Mode B. Cordless phones D. Wattage and size B. Incandescent lighting "Pass Any Exam.com Ac tua lTe sts . Voltages and size D. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Which of the following would MOST likely cause the connection drops? A. Safe Mode D. Back up of the data C. The access point is next to a speaker B. Last Known Good Configuration C." . Electrostatic Discharge (ESD) C.actualtests. Restore Point B.co m 140 .

11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.www. 802. The largest cache that resides at the chip level. Scandisk sts .CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802.actualtests. D. Any Time. The fastest cache that resides outside the chip level. 802.11b B. 802. Chkdsk B. C. 802. Which of the following would BEST assist their searches? m . When the technician tries to delete the job. Defrag C. The largest cache that resides outside the chip level. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing.11g D. it will not delete. B.co A technician notices that a group of users are continuously searching their computers for the same files." . Which of the following is the MOST likely reason? "Pass Any Exam.com 141 Ac tua lTe A. Indexing D.11 standards operates at a maximum speed of 11Mbps? A.11n C. The fastest cache that resides at the chip level.

CompTIA 220-701: Practice Exam A. Some of the inkjets are clogged in the cartridge. Once a job is submitted to the queue it cannot be removed. Infrared D. The printer does not support the font on the document.co m . Any Time. C. D. The user submitted the job as a priority. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. Power cycle the printer.actualtests.com 142 Ac A. Which of the following options would BEST help troubleshoot the problem? A. The printer is set in draft mode in the printer properties. Run an alignment page. Send a test page to the printer. The technician does not have the necessary permissions." . tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. Wi-Fi C. D. Gigabit Ethernet B.www. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. C. The job must be deleted using theprinters front panel. Which of the following is the MOST likely cause of the missing detail? lTe sts . B. This printer is not capable of printing such fine details select another type of printer. Replace all of the print cartridges. B. C. B. D. Bluetooth "Pass Any Exam.

D. 802.key authentication B.actualtests.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam. Any Time.com Ac A technician must replace a network printer. Delete all print jobs before replacing the printer. Unplug the network printer and then replace with a new printer. 802. Which of the following is the FIRST step the technician should take? tua lTe sts A.co Which of this following wireless security options is MOST secure? m 143 . B." .key authentication . C.11b C.key authentication D.key authentication C. Save all print jobs. Notify all users before unplugging the printer. WEP2 withshareD. replace the printer and then print everything that was saved. 802.11a D.11n B. WPA withshareD. 802. WEP withshareD. WPA2 withshareD.www.

www. After installing the hard drive which of the following must the technician do NEXT? A.bat. convert B. The system cannot connect to the network. Enter hard drive information manually into the Boot. Which of the following is MOST likely the cause of this problem? A. msconfig D. D. D. C. Any Time.co m 144 . chkdsk D. sysedit B. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. Enter hard drive information manually into the BIOS. boot. Enter hard drive information manually into the Autoexec.ini file.CompTIA 220-701: Practice Exam A. The hard drive is faulty and needs to be replaced." . "Pass Any Exam. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . The automatically restart feature in System Failure option is on. B.com Ac tua A. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop.ini C.actualtests. fdisk C. The system does not have enough free hard drive space. C. Enter hard drive information manually into theNtldr file. B.

B.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . Control Panel>Power Options>Hibernate tab B. Answer: B QUESTION NO: 470 "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. APM is off. The technician suspects an IRQ conflict. Start>Run>Regedit B. My Computer>Hardware>Settings D.co m . BIOSis reporting a memory error. Any Time. D. Device Manager>Power Options>Check-off the Hibernate box C. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive." . Which of the following is the MOST likely problem? A. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. Device Manager>Computer Properties C.actualtests. BIOS>Power Menu>S11>Hibernate D. C. CMOS battery is dead. Hard drive is faulty. In which of the following can the technician go to review the IRQ settings? A.www.

B. Power supply is the wrong wattage. Power supply wattage is too high. Which of the following is the solution? A. B. The toner cartridge is defective.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts .actualtests. D. The fuser unit is defective. Windows Vista Home Basic B. D.www.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. Answer: A A. Powersupplys fan is defective. Power supply is the wrong form factor. Any Time. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A." . Which of the following is the MOST likely cause? A. The workstation will power up if only a single drive is connected. Power supply wattage is too low.co m 146 . C. The workstation does not power up properly. C. B. Power supply is the wrong voltage. The pick-up roller is defective. C. Power supply is the wrong form factor. Powersupplys fan is defective. The feed roller is defective. D. Window Vista Home Premium "Pass Any Exam. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. Windows XP Professional C.

co QUESTION NO: 475 m 147 . Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam.com Ac tua lTe A.actualtests. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A.www. Lower cost B. SLI D. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A. DLT D. Better cooling D." . UPS B. SLI B. DDR C. Error detection C. ECC C.CompTIA 220-701: Practice Exam D. Any Time. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? .

MAC filtering D. There is no IP filtering or DNS filtering. The use of an SSID cannot limit access even though it is used by all the routers.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A. SNMP C.actualtests. SSID broadcasts C. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . VPN B. WEP keys B. USB 2." . but requires the last device to use a terminator? A. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering.co m . IEEE 1394 C.com 148 Ac A. FTP D. This method allows access to only computers that have specific MAC addresses. QUESTION NO: 480 "Pass Any Exam. Any Time. Parallel B.www.0 D.

CRT C.CompTIA 220-701: Practice Exam Two wireless access points are located near each other. Adware B. Network diagram to prevent damaging any cables "Pass Any Exam. Worms D. WEP key B.www. Slipping hazards or dangerous footing concerns B. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A.com Ac A.hoc C.actualtests. Any Time. EMI D. Hazardous chemicals or compounds C. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A." . High temperature warnings and cautions D. RFI B.co m 149 . ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . Channel number C. SSID broadcast ID D. AD. which of the following settings should be changed to prevent interference between the two devices? A.

RF or wireless interference B." .co m .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Static or ESD damage D. IEEE 1394 port D. Touch pad B. D. C.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . B.actualtests. Add additional memory to the printer. Which of the following is a primary safety factor when using a soldering iron? A. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Which of the following is MOST likely having an issue? A. Check to the correct type of paper is being used.www. Change the toner cartridges. Replace communications cable. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. Voltage or shocks C. Flash drive C. Any Time.

co m 151 . CRT monitor C. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A. . because it has much lower crosstalk and interference in comparison to copper cables. Which of the following devices is MOST likely connected to the other end of the cable? A. Switch B. and several other items on their display. UTP C. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer.actualtests. They can span distances of several kilometers. Any Time. BitLocker "Pass Any Exam. calendar. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock." . If they want to add more gadgets. which of the following features should they research? A.www. Fax machine C. Scanner D.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. LCD monitor B. NIC D. STP B.CompTIA 220-701: Practice Exam A. RJ-11 D.

D. C. Which of the following troubleshooting steps is NEXT? A. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . Establish a theory of probable cause. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. Defender C.CompTIA 220-701: Practice Exam B. D. Answer: A "Pass Any Exam. Case fan B. B. B. C. actions. and outcomes. Any Time.co m 152 .actualtests. Document findings. Ask the customer what the issue is. The sound card is not connected properly. Heat sink C. The drives device driver needs to be updated. Power supply D.com Ac tua A. Establish a plan of action to resolve the problem. The system does not have enough RAM installed. Which of the following is MOST likely the issue? A.www. Sidebar D." . Decoder software needs to be loaded.

D. actions. Verify full functionality and implement preventative measures. actions." . Answer: D QUESTION NO: 497 "Pass Any Exam. Test the theory to determine cause. Ask the customer questions to identify the problem. Establish a theory of probable cause. Which of the following troubleshooting steps should the technician perform FIRST? m 153 .CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan.www. Verify full system functionality. The power supply has a loose connection. mouse movement and the power light is blinking. C. sts .com Ac tua lTe A. Which of the following troubleshooting steps is NEXT? A. The BIOS need to be updated. The system is in hibernation mode. B.co A technician arrives at a customers location in response to a call. Any Time. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. B. Which of the following is causing this to happen? A. B. The keyboard is faulty.actualtests. C. and outcomes. Document findings. and outcomes. D. Document findings. D. Establish a plan of action to resolve the problem and implement a solution. C.

Ctrl + alt + L "Pass Any Exam. Windows key + L C.heatsinks do not.co m 154 . Configure NetBEUI settings. Answer: A Answer: D QUESTION NO: 500 On a Windows computer. tua A user purchased a TCP/IP laser printer.www. Ctrl + alt + delete then lock computer B.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. The technician needs local administrative rights. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Fans must be directly applied to the cooled component. Fans provide active cooling. C. D. C. Print out a test page. The technician needs to map the drive. Fans are applied with thermal compound. Fans provide passive cooling. B. The operating system is corrupt. Configure the IP settings. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). The technician needs domain administrator rights.com Ac A. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . D." . A. B.heatsinks provide passive cooling. D. Download the latest drivers from the manufacturer. Which of the following is MOST likely the cause for this problem? A.heatsinks are not. Any Time. C.actualtests.heatsinks provide active cooling. B.

The monitor and laptop video cards are incompatible. The laptop BIOS was not updated to support external video.CompTIA 220-701: Practice Exam D.com Ac tua lTe sts .B QUESTION NO: 501 When installing the Windows XP operating system using RIS. Windows key + Alt + M Answer: A.actualtests. A CD. then you can try to toggle the video output function key and plug in an external monitor to the laptop. The function key was not pressed to toggle the video output. A video card with at least 16MB of VRAM D. B. "Pass Any Exam.ROM drive C. Windows key + alt + delete E. C. D.co m 155 . Any Time." . Answer: C Explanation: If the display of the laptop is not working.www. The AC adapter was inserted in the incorrect port. A hard drive with more than 4MB of free space B. The video cable connecting the monitor is loose. Which of the following is the MOST likely cause? A. Which of the following is the MOST likely explanation? A. QUESTION NO: 503 A user reports that during a business trip to Europe. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. which of the following must be available in the computer? A. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. the AC adapter for their older laptop quit working.

B. D. The adapter was rated for 220-240 Volts. B. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. instead of seeing their desktop they only see their background graphic. D. Toggle the function key for the video display. The laptop is near a source of EMF interference. PGP D. D.www. Change the display resolution to a lower setting. The sensitivity of the touch pad is too high. lTe A user reports that when they are typing. The adapter was rated at 50-60 Hertz.CompTIA 220-701: Practice Exam B. Uncheck Extend my Windows Desktop in the Display Properties. C." . A Remote Desktop session has been established on laptop.com Ac tua A.co Answer: C m 156 . Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. C. Which of the following will correct this problem? A. EFS C. IPSec B. C. Adjust the refresh rate of the display to 72 Hertz.actualtests. CHAP II Answer: B "Pass Any Exam. The mouse pointer software is corrupt. their pointer will randomly move about the screen or highlight words. Any Time. The adapter was rated for 110-120 Volts. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 .

www. Encrypt all local data files.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A. "Pass Any Exam. Run a full anti-virus scan. D. Format the drive. B. D. B. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. Configure biometric authentication. B. Install anti-virus software.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. Setup user profiles. Perform a disk defragmentation. Store the drive next to a magnet for one hour. C. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer.co m Which of the following will improve the functionality of the OS immediately following a new installation? . C." . C. which of the following MOST reliably prevents all data from being stolen? A. they notice the system takes a long time to display the desktop. Install system patches. Any Time. Which of the following steps would shorten the startup time? A. . Physically destroy the disk platters. Install network monitoring software and perform a trace. D. Remove the control circuit board from the drive.actualtests. Run the defrag command on the system. After completing the initial configuration.

E. Remove unneeded startup applications.co m . D. Boot the computer in Safe Mode. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Launch the File and Transfer Wizard. Create a restore point. lTe sts . After initial troubleshooting. The laptop has an electrical short in the power supply. they called the OEM and identify the problem. B. Answer: A. Any Time. D. B.CompTIA 220-701: Practice Exam B. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. The customer can power up the laptop when using the power cord without the docking station. C. Defragment the hard drive.www. Read the application release notes. Run thechkdsk /f command on the system. D. Which of the following is MOST likely causing this? A. Answer: C QUESTION NO: 512 A. Call the department management to document the issue. The customer is using the laptop power button instead of the docking station power button. Decrease the size of the paging file. C.actualtests. Which of the following should the technician do FIRST after the problem is resolved? A. Which of the following steps should the technician take prior to installing the application? (Select TWO). They have had problems installing this application in the past. "Pass Any Exam.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application.B QUESTION NO: 513 A technician is troubleshooting a computer error. The laptop battery is defective and needs to be replaced." . The laptop power cord is being used instead of the docking station power cord. C.

CompTIA 220-701: Practice Exam B.www. C." . It runs at half the processor speed. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. Provides a logical connection between a workstation and the network infrastructure D. Class A B. Any Time. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A.com Ac tua lTe sts . Post the solution on an online tech forum. Monitors sessions between two hosts C. Assigns IP address to the workstation B. D. It runs faster than the processor speed.0.co m 159 . Class B C. Describe the issue at the next staff meeting. Document the issue and the applied solution. B.168. Class C D.10 is an example of which of the following address classes? A. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam. Answer: B QUESTION NO: 514 The IP address: 192. It runs at processor speed.actualtests. It runs slower than the processor speed. C. D.

www.actualtests. A hub directs traffic between locally attached computers. IP Answer: C. B. DLC E." .com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. A hub broadcasts all traffic to all ports. NetBIOS C. D. and import it to the new system. Which of the following should they do NEXT? "Pass Any Exam. Hubs only support TCP/IP protocols. Useregedit to export the user data to the new system. Hubs are limited to a bandwidth of 4Mbps. A.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. SPX B. Use the USMT to export the data from the old system. C. From Windows Explorer. The customer has required all personal information be migrated to the new computer including favorites. A. Any Time. cached website credentials and desktop preferences. copy the users profile from the old system to the new system. D. B. C. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B . Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. TCP D.co m 160 .

B. Lower the pointer speed in the Mouse Control Panel applet.www.co m . Which of the following should the technician do? "Pass Any Exam. B. The laptop is not receiving enough power from the battery so the battery should be replaced.actualtests. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. While preparing the files for the disc burning. Update the drivers for the touchpad. the technician notices files that pertain to other employees.CompTIA 220-701: Practice Exam A." . The laptop is not receiving enough power from the battery so a second battery should be installed. The laptops NIC needs updated drivers. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. D. Disassemble the monitor to prepare disposal of parts independently. Discharge the CRT prior to disposal. Dispose of the monitor according to applicable environmental regulations. C. The power management settings on their laptop are set to disable the internal NIC. Update the drivers for the video card. Dispose of the monitor in the trash. If they connect the AC adapter. Which of the following is the MOST likely cause? lTe sts . D. Any Time. C. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. B. Format the hard drive and reinstall the OS. C. Answer: A QUESTION NO: 522 A.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. they can connect to the network. Which of the following is the BEST option to solve this issue? A. D.

Schedule a later time to call them back once they remember their username. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. Which of the following should the technician do? A. Organize theusers papers into file folders. Report the issue to theusers manager and return the next day to work on the issue. B. Follow thecompanys established guidelines to reset passwords. Delete the files off the portable drive once they are finished burning the disc. "Pass Any Exam. C. B. Keep the files on the portable drive and then look at them later for confidential material. providing standard permissions. D. Carry it by holding it upside down by the base. D. Carry it with the screen closest to your body. Carry it by using both the power and video cords for stability. B. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. C.actualtests. Carry it with the protrusion on the back facing your body. Reset the password for them and inform them of their username." . C. Call the person that wants the disc burned andask them if they can look at the files.co m 162 . Any Time. Which of the following actions should be taken? A. The user is quite messy and has a lot of paper strewn about. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. D. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. Tell the user that they will return later in the day once they have cleaned their desk.com Ac tua lTe sts . C. The technician needs to work on the issue but is distracted by the users mess.CompTIA 220-701: Practice Exam A. they cannot identify their username. D.www. however. Provide copies of the files to the people named on them. Create a new account for the user. B.

C.www.actualtests. Any Time. put on hold. Receive. interpret. Receive. B. give first impression. and forward. Ask the caller to call back when they are in a better mood. Check the BIOS for temperature changes. D. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. Answer: C "Pass Any Exam. Listen to callers concern without interrupting and being judgmental. Respond by informing caller to slow down and change their attitude. Respond by asking the caller to slow down and repeat the concern twice. understand.co m 163 . D. evaluate and respond. Verify that the user has not made any OS changes." . it sounds like an airplane taking off. Receive. C. ask for help and respond. Receive. Attempt to replicate and verify the issue. C. A customer reports that when the computer starts up. B. Open the case and determine the cause of the noise. put on hold and forward. D. B. Which of the following would be the MOST effective way to respond to this call? A. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly.com Ac QUESTION NO: 529 tua Answer: B lTe sts . Which of the following should be the FIRST course of action? A.

Forward the customer to another technician.www. B. Which of the following is the BEST course of action? A. Which of the following is the BEST course of action? A. C. Ask the customer's permission to put them on hold.com 164 Ac tua QUESTION NO: 532 lTe sts . 12 volts C. At the same time. Update the OS with the most recent patches. 32 volts Answer: B A technician is on the phone with a customer. Put the customer on hold just for a few minutes. D.co m . Any Time. 24 volts D. C. Research online forums for assistance.actualtests. B. 6 volts B. Write down error code and ask for assistance. Forward the customer to another technician in order to listen to the co-worker. Avoid the incoming call and call back later. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. D. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. Which of the following is the BEST course of action? A. Answer: B QUESTION NO: 533 A technician is responding to a customers call. a co-worker asks the technician for assistance. "Pass Any Exam. The technician receives another incoming call from the technician's friend.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. Email the manufacturer with the details of the issue." .

Ask the customer's permission to put them on hold and politely ask the co-worker to wait. D. D. the technician believes that firewall settings may be the cause. B. Which of the following troubleshooting steps should the technician perform FIRST? A. Put the customer on hold just for a few minutes and assist the co-worker. Answer: D "Pass Any Exam.co m 165 . C. Reinstall the firewall software. C.CompTIA 220-701: Practice Exam B. B. Which of the following troubleshooting steps should the technician take NEXT? A. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. Formulate another theory as to what might be causing the problem." . disabling the firewall did not help the issue. Replace the workstations NIC. After speaking with the user. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. Any Time.actualtests.com Ac tua lTe sts . Use Windows Recovery Console to perform a repair installation of Windows. Replace the motherboard and perform a system restore. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. Replace RAM modules and verify that all other system components are operating properly. however. Document that disabling the firewall did not solve the issue and call another technician for assistance.www. Contact the user to determine if any recent changes have been made to the computer. D. C.

Delete all the illegal content from the user's computer. Ignore the content and complete the repair. Establish a theory as to what caused the changes to the computer. Plug the computer into a different power outlet. Use a surge protector.com Ac QUESTION NO: 538 tua lTe A. Report the situation to the appropriate authorities.actualtests. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. C. C. Which of the following should the technician do NEXT? A. C. D. Answer: B QUESTION NO: 539 "Pass Any Exam. Use an uninterruptible power supply (UPS).CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Install anti-spyware and run an initial scan. B. The technician speaks with the user. Any Time.www. sts . Answer: D Answer: A While troubleshooting a problem on a users computer. Report theusers story to management and wait for further instructions. Which of the following can the technician recommend? m QUESTION NO: 537 166 ." . Use a signal attenuator.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. a technician discovers content which they believe may be illegal. B. D. B. Which of the following describes the BEST course of action? A. D. Insist that the user immediately delete the content. Perform a virus scan and evaluate the results.

A low toner cartridge "Pass Any Exam. B. B. Report the situation to appropriate authorities. D.www.com Ac tua Which of the following RAM types requires that all available memory slots be filled. from computers which are in for repair.co m 167 . RDRAM C. A corrupt software driver B. C. Excessive humidity C. It is not appropriate unless the content is public knowledge. C. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. Answer: C QUESTION NO: 541 A. Notify the customer about their stolen data. random characters? A. resulting in the need for continuity chips in otherwise unused slots? lTe sts . Any Time. It is never appropriate to copy acustomers data. When is it appropriate to make copies of a customers confidential data? A.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. Which of the following is the BEST course of action? A. For backup purposes and if the technician deems it necessary. Confiscate the co-workers personal storage media. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. Ignore the situation so as to avoid workplace conflict.actualtests. D. For backup purposes and with thecustomers permission. DRAM D." . DDR3 B.

Windows XP Home Edition. Video capture card lTe If using Windows Media Center.com Ac tua A. which of the following hardware components needs to be installed? sts . WAP D. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. D.co m 168 . QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. WindowsVista Ultimate.actualtests. B. Any Time.www." . WEP B. Docking station D. Windows XP Professional. C. KVM switch B.CompTIA 220-701: Practice Exam D. Windows 2000. HTTPS C. HTTP Answer: A "Pass Any Exam. TV tuner card C.

16GB B." . Processor D. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network.actualtests. 32GB C.co m . HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. WPA D.www. Any Time. WAP C. 1024GB D. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. CMOS battery C. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. Which of the following components should the technician replace? A. System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A.com 169 Ac tua lTe sts . L2 cache B. SFTP B. Although Windows XP lets you format only up to 32GB but can read larger volumes.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A.

B. 110 C. Heatsink B.co m 170 ." . Hidden devices D. 3389 Answer: D "Pass Any Exam. Liquid D. RAM capacity C. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE).www. Check the wireless card for antenna connections. Passive C. 2335 D. I/O address ranges E.C.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. Check the software for a complete install. Any Time. 80 B. Check the wireless card to be sure it is seated correctly. C. Check to see if wireless is turned on. Mapped network drives F. Explanation of error codes Answer: A. Active Answer: D QUESTION NO: 552 By default.CompTIA 220-701: Practice Exam A. Devices by type B. A.actualtests.com Ac tua lTe sts . which of the following ports is used for Remote Desktop (RDP)? A. D.

CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. Any Time. TV tuner C. 25 C. 23 B. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. 80 D. Multimedia B.www." . NIC B. Capture D. is used for Telnet? A. by default.actualtests. Wireless card C. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam.co m 171 . SATA D.com Ac tua QUESTION NO: 555 lTe sts .

Firmware D. Enable Boot Logging C. Memory C. WAN B. HTTP C. Last Know Good Configuration D. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing.co m . Router C. Which of the following would be the BEST recommendation to the customer? A. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. Any Time.actualtests. Safe Mode with Command Prompt B.www. Which of the following must the technician update? sts .CompTIA 220-701: Practice Exam A. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC.com 172 Ac A. Operating system B. but the motherboard needs an update. VPN D. Crossover cable "Pass Any Exam. Bridge B. The technician has determined this can be done." .

C. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. D. Any Time. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A.CompTIA 220-701: Practice Exam D. Which of the following should the technician do? . Answer: A "Pass Any Exam. Unplug the device from the computer. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. D. B.com Ac A. B. try not to use numbers in the password. use their telephone number as the WEP key. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. Turn off the power to the USB device first then the computer. D. B. change the password frequently.actualtests. Use the Safely Remove Hardware icon in the System Tray. Use the Safely Remove Hardware icon in the Control Panel.www. Send the drive to a data recovery company.co m Answer: A 173 . try and keep the same password so the customer can always remember it." . C. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away. C. a technician should advise the customer to: A. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed.

Improved performance B. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. rightclick on the desktop. If the monitor has been degaussed recently B. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A.com Ac tua QUESTION NO: 565 lTe sts . The power to the external displays docking station D.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A.co m 174 .actualtests. select new. D." . B. Any Time. Improved registry settings D. Improved security features C. C.www. create the folder in My Documents then click and drag the new folder to the desktop. create the folder on a flash drive and then click and drag the new folder to the desktop. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. use the run command and type folder. and select folder. Which of the following is the FIRST item to check? A. The monitor driver version C.

The technician tries to boot the computer with the Windows CD in the drive. Which of the following is the FIRST step the technician should take? A. the computer boots off the installed operating system on the hard drive. press F8 and select Safe Boot. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. Boot the unit in Safe Mode by pressing F8. B. Any Time. The technician explains this is a: A. press F8 and select Last Known good configuration. C. however.CompTIA 220-701: Practice Exam A. D. D.com 175 Ac A. When WindowsStarts. C.actualtests. C. "Pass Any Exam. Which of the following is the FIRST action the technician should take? lTe sts . Boot into BIOS and check the hard drive status.www. Boot the unit in Safe Mode by pressing F5. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. Boot into setup/BIOS and check the Graphics options. Have the user check external drives for media. Boot into BIOS/Setup and update the BIOS.co m . popup advertisement that has been blocked. Have the user power off for five minutes then restart the system. C. D. tua A technician wants to reinstall Windows operating system on a notebook computer. Boot into BIOS/Setup and change the boot sequence. B. Boot the unit in Safe Mode by pressing Ctrl/Esc. website where cookies are required." . Run a check disk operation on the hard drive. When Windowsstarts. website that does not require a password to log in. B. B.

com Ac tua A. C. Set the IP address to match the gateway address. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display.actualtests. Which of the following would be the NEXT troubleshooting step? A. Any Time. D. Ask the customer what is occurring when the display is lost. B. C. Configure the printers IP to 127. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. Remove the battery and run the laptop on the external power supply.co m Answer: A 176 . lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning. Run the computer until the error occurs then find where the source of the heat is. Which of the following is the BEST course of action to take? . D.0.CompTIA 220-701: Practice Exam D. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. Set the printer to DHCP. B. Unplug and then re-connect all cabling to the components.0. Ask the customer how the laptop is being used when it reports the error.www. secure website. Check to see if the monitor and computer are powered by a UPS. C." . D.1. Update or reinstall the display driver. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. B. Check the System Event log for over temperature entries. Enable print sharing from the main computer. Answer: C "Pass Any Exam.

Remove the power and check the position of the jumpers on the motherboard. Answer: B QUESTION NO: 576 "Pass Any Exam." .CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. replace the network card in the printer. Any Time. flash the firmware on the printer to match the new driver. have each user remove and re-install the printer to update the driver.www.com Ac tua lTe sts . D. check the printer for paper jams in the path. Replace the video card because there is no display. pauses and then repeats. Check the quick setup guide for BIOS settings. Which of the following is the BEST course of action to determine the cause? A. cycle the power on the printer and observe the boot process. have the customer clear the print queue and reboot.actualtests. Consult the maintenance manual for the error code. The technician arrives and finds the printer is online but there are not any lights on the network card. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. D. C. C. D. but only in monochrome. power off the printer. check the printer properties on the server. C. The NEXT step to evaluate the problem is to: A. power cycle the printer to update the driver. The technician knows the print server had maintenance done over the weekend that included driver updates. B.co m 177 . B. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. The NEXT action would be to: A. B.

Standby B. Hibernation C.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart.www. Biometric authentication Answer: D QUESTION NO: 578 A.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. WPA encryption D.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts . Sleep D. WPA2 B." . Which of the following Windows services is not starting during boot? A. WPA.co m 178 . Smart card authentication C.actualtests. Password authentication B. Any Time. Computer Browser "Pass Any Exam. WPA D. WEP C. Which of the following security technologies is this considered? A. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use.

CompTIA 220-701: Practice Exam B. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. Turn the monitor on/off. DMA controller D. Southbridge B. reseat the video card. Reseat the video card. check the video cable from the monitor to the PC. Any Time. B. Turn the monitor on/off." . reseat the video card in the PC. BIOS "Pass Any Exam. Print Spooler D. Check the video cable from the monitor to the PC. The technician on call determines that the PC is powered on and is not in standby mode. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. check the video cable from the monitor to the PC.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . Add Hardware Wizard C. Northbridge B. check the power cable on the monitor.www.co m . Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A. try turning the monitor on/off. Answer: C QUESTION NO: 581 A.actualtests. C. BIOS C. D. check the power cable on the monitor. try turning the monitor on/off.

Which of the following is the NEXT troubleshooting step the technician should take? A. Southbridge C. B.com Ac tua lTe sts . CMOS D. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet.co m 180 . Verify that the power button is plugged into the motherboard. Any Time. Check the power supply for voltage output. Northbridge B.CompTIA 220-701: Practice Exam C." .actualtests. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A.www. D. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Check the power outlet to verify it is supplying power. Answer: A "Pass Any Exam. Replace the power button. DMA controller C. Northbridge B. C. BIOS D. Southbridge D.

The technician can also print a test page from another workstation. Biometric password B. Port triggering C. Case open switch D. 775 C. Slot A Answer: A A.co m 181 . The printer is no longer the users default printer. The printer has a faulty NIC. The technician can ping the users workstation and the printer. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. It was working fine yesterday. B.com Ac A user reports that they are suddenly unable to print to a network printer. C. The printer has corrupt drivers." . Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). Theusers workstation has a faulty NIC. Any Time. "Pass Any Exam. 478 B. 959 D.actualtests. D.www.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A.

PCI express C. C. Which of the following is a best practice? A. Inform the customer of how long it might take to resolve the problem. they do not want the updates to interfere while they are working. D. SODIMM D. Update the network device drivers. Turn on Automatic Updates." . Update the virus definitions and start a scan for viruses. Dual-core Answer: A. C. Unplug the PC and put on an anti-static wrist strap. DDR2 E. D. Multi-core B. Which of the following is the FIRST thing the technician should do? A. B.E QUESTION NO: 590 When troubleshooting an issue with a customer.com 182 Ac tua lTe sts . Which of the following should be selected to BEST meet the user's needs? A. B. "Pass Any Exam. Set automatic updates to download only.co m . B. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. Assign a password complexity policy.actualtests. Update the antivirus definitions. C. Disable all file shares. however.CompTIA 220-701: Practice Exam A. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. Any Time. Verify when the last time the computer was working correctly was.www. Turn off the firewall.

" . FAT16 B. Which of the following is the FIRST thing a technician should check? sts . Check the print queue.com Ac tua A. C. Username/password B.actualtests. Check the domain print server. D.co m 183 . Any Time. Which of the following file systems should the technician select? A. HPFS C. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. FAT32 "Pass Any Exam. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A. Set automatic updates to download and install. Check power on theusers laptops.CompTIA 220-701: Practice Exam D. Check the network connections. lTe Several users report their print jobs did not print to the local shared printer. B. WPA D. Fingerprint scanner C.www. NTFS D.

Task Manager B. Task Scheduler Wizard D. Check the disk for scratches. a technician notices that the software hangs during the hardware detection phase. Check for incompatible hardware. Answer: A After several months users report that their computer runs slower. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. C. Any Time.actualtests." . Where should the technician make the necessary boot order changes? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. The problem is related to large files being deleted. D.co m . How should the technician troubleshoot this issue? A. The technician needs to change the computers settings to boot from a recovery CD. Check the boot order in the BIOS. Check the CMOS battery. Backup Manager C. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Motherboard settings B.www. Firmware settings C. B.com 184 Ac QUESTION NO: 598 tua lTe sts . Jumper settings D.

B. Check the printers BIOS. Which of the following is the BEST solution to locate the correct drivers? A. Check the manufacturer's website." . The installation CD is not available. Right-click Start menu. select Properties B.co m 185 . Right-click My Network icon.com Ac A. select Properties D. Any Time. A cable modem D. An asynchronous modem C. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . D. A network interface card B.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. Add Hardware Wizard. select Properties C. ATX B. PC/XT "Pass Any Exam.www. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. Right-click My Computer icon.actualtests. Check the USB port. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. Right-click System Tray. AT C. C.

From the printer properties page D. NTP B. TELNET C. NNTP B.actualtests.com 186 Ac tua lTe sts .CompTIA 220-701: Practice Exam D. where would a technician go in Windows to print out a test page? A. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam.www. PPTP C. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. SMTP D. From theprinters drivers B. Manually on the printer C." .co QUESTION NO: 604 m . RDP D. ACL Answer: A QUESTION NO: 603 When a job fails to print. Any Time. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A.

Modem C.CompTIA 220-701: Practice Exam A. Hub C. Switch B. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A.co m 187 . Port mirroring C.actualtests. Router D.www. Half duplex B. Hub Answer: D "Pass Any Exam. Any Time. Full duplex D. Modem C.com Ac tua A. Hub B." . Modem lTe Which of the following network devices interconnects networks together? sts . Bridge D. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Switch B. Router D.

The power supply D.co m 188 . Laser printers use toner.actualtests. D. A local printer has a small footprint and cost less money than a network printer that has a large footprint. B. inkjet. Laser printers fuse the image to the page. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. and impact printer? A. The interface Answer: A "Pass Any Exam. D. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. The writing element B.com Ac Answer: D tua lTe sts . while an inkjet printer sprays the image on the page. while an inkjet printer fuses the image to the page. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A.www. A maximum of two computers can share a local printer verses unlimited users can share a network printer." . while the inkjet printer can only use ink cartridges. C. thermal.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. while laser printers can be harmful to the environment. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. The control panel C. Any Time. Laser printers melt the image onto the page. Ink jet printers are safe for the environment. B. C.

D. 800 x 600 "Pass Any Exam. customer's personal files and professional data. B." . B.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . D. but the printer does not print the job. Which of the following may be the cause? A. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution. . person who would be directly affected in the case of a breach. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors. A print job is waiting in the print queue. BTX B.www. equipment from abuse and misuse. which of the following is the minimum default resolution setting that Windows XP supports? A. Printer configuration is incorrect.actualtests. which of the following provides the MOST room for effective cooling? A. Any Time. C. NLX D. company's intellectual property and proprietary information. The application used to create the document is incompatible with the printer. ATX C.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. 640 x 480 B. Outdated or corrupt print driver.com 189 Ac tua lTe sts A. C.

network drive. how data is distributed between multiple drives. number of installed hard drives. DVD/RW drive B. SD flash drive C. solid state drive. C. Answer: A "Pass Any Exam. C. optical drive. the back up tape drive configuration. B. 800 x 640 D. Any Time. CGA's resolution was 320 x 200 ." . D. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. and SVGA resolution is 800 x 600.www.com Ac tua lTe sts . the number of partitions across multiple hard drives. EGA's was 640 x 350.CompTIA 220-701: Practice Exam C. QUESTION NO: 617 A CD drive is a type of: A. B. SODIMM D. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. D.co m 190 .actualtests. hot swappable drive.

D. D.co m . C. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly. The addition of 3.actualtests. equivalent to the original power supply wattage. equal or greater than the original power supply wattage.com 191 Ac A. Automatic integrated surge protection is provided through the upgrade.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. auto sensing from 100 to 240 Volts. C. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . DIMM chip B. AGP slot D. tua On a desktop computer. B. Thermal grease between the fan and theheatsink B. Any Time." . Thermal grease between the processor and theheatsink "Pass Any Exam. it must have which of the following? A. Two processors installed on the motherboard D. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. IDE drive C. it is important for the output to be: A. Thermal grease between the processor and the fan C.3 volts of power to the computer. equal or lesser than the original power supply wattage. B.www. Automatic voltage detection between 110 and 220 voltage is provided. The computer can run faster because of the larger power source.

The scanner must be configured to read the code(s) desired. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed." . "Pass Any Exam. Answer: A When installing a barcode scanner on a computer. The barcode scanner should be set up in the computers BIOS.com Ac QUESTION NO: 626 tua lTe sts . Which of the following statements is MOST likely true? A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. B. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). D. Hyper-V technology C. the computer must be equipped with which of the following? A. C. Hyper-threading technology D. which of the following should occur? A. Double the clock speed on a 32-bit processor B. The scanner must be installed between the PS2 mouse and the computer. The flatbed scanner must be removed. D. The computer will not pass POST. The computer will overheat. Any Time. C.actualtests.www. The OS will have to be reinstalled. The memory speed will decrease. B.co m 192 .

Impact B. A memory chip is defective. To provide additional USB ports for the laptop E. A.www." . To allow LAN/WAN switching Answer: A. To provide additional software security to the laptop D. Cooling fan C. B. Any Time. Duplex C. The power supply is not connected to the system board. CPU B.com 193 Ac A.B QUESTION NO: 630 The user states the desktop computer is very noisy. Inkjet D. A PCI card is not correctly seated.ini file. D.CompTIA 220-701: Practice Exam A. C. Laser Answer: A QUESTION NO: 629 Answer: A.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. Windows has a corrupt boot. To allow peripheral devices such as a monitor to remain attached B. The CRT display has failed. Which of the following could be contributing to the noise? (Select TWO).actualtests.co m . Which of the following is the possible cause? (Select TWO). To allow additional power to be available to the laptop when docked C. Hard drive "Pass Any Exam. E. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. sts .

Any Time.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. C. asks to have a single-connection that will carry video and audio to and from the PC. Document the work done at the firm and leave the company owner a voicemail. leave a copy for the company owner. Motherboard E.CompTIA 220-701: Practice Exam D. D. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. Which of the following technologies is capable of this functionality? A. Memory chip Answer: B. Call and/or email the owner the status of the repair and answer any remaining questions they might have.actualtests. relaying details of the repair to save the technician time. Boot from LAN. B. C. Which of the following would be the BEST course of action for the technician to take? sts . and due to space constraints. The repairs go as planned. ask one of the assistants at the company to contact the owner. D. Boot in Safe Mode.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. Boot to Last known Good Configuration." . Boot from Emergency Boot Disk.co m Answer: B . and personally contact the owner to update on the status of the repairs. B. Document the work done at the firm. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. Document the work done at the firm.www. DVI-D "Pass Any Exam. the owner would probably not want to be bothered during the work day. QUESTION NO: 632 A.

co m 195 . PC card 7. B. The motherboard jumpers need to be properly configured. in marked matching slots.1 D. "Pass Any Exam.actualtests. Keep the power supply within acceptable temperature ranges. VGA D. Memory has to be installed in matching pairs.com Ac A. D. C. PC card 8. Memory has to be installed in same speed and size modules.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B . DVI-I C. Keep the hard drive within acceptable temperature ranges. Any Time. Mini-PCI card B.www. B." . Keep thenorthbridge chip within acceptable temperature ranges. which of the following is true? A. using chips equal to or larger than 1GB in size.CompTIA 220-701: Practice Exam B. Keep the processor within acceptable temperature ranges. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. Express card C. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A. C.

com Ac tua lTe A. Fiber D. UTP B. Coaxial C. C. D. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network.co m Answer: A 196 . Satellite D. Memory has to be installed in marked matching slots." . the company is being forced to run the lines along power wiring and overhead lighting.actualtests. Use a multi-pass third party formatting utility. Run a high powered magnet over the drive several times.CompTIA 220-701: Practice Exam D. using at least five passes. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? . Use Windows built-in Disk Management utility and format the disk. Any Time. Which of the following would be the MOST cost effective cable to choose? A. STP Answer: D "Pass Any Exam. Fractional T1 C. B. Due to limited ability to conceal cabling within walls.www. Reformat the hard drive. WiMAX B. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A.

WindowsVista Ultimate B." . Four D.C QUESTION NO: 642 A.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts .actualtests. Any Time. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Windows 2000 Pro C. Security Center B. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. Device Manager C. Windows Defender D. Two C. A. Windows XP Professional E.www. WindowsVista Business D. Fuser "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A.co m . One B. Which of the following operating systems currently include this functionality? (Select TWO). Windows Vista Home Premium Answer: A.

16. ping f 189.co m . 10Mb D.68. Liquid ink Answer: C QUESTION NO: 644 Network hubs. Ribbon C.11 B. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) .actualtests." .www. Any Time. "Pass Any Exam. can run at which of the following modes? A.5 C. ping a 192.122. msconfig B. by design. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A. regedit D. 100Mb B. edit C.10.168. Toner D. Full duplex C.5 D.18.CompTIA 220-701: Practice Exam B. ping v 10.0.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A.1.com 198 Ac tua lTe sts . ping t 172.

MSTSC D. MSCONFIG was used to execute the system. the operating system will only recognize 1GB of RAM. Which of the following is the MOST likely cause of the issue? A.www. Any Time. D." .ini file. The RAM has been inserted backwards in their slots.actualtests. no errors are reported and the data cable is connected. MSCONFIG C. The physical printer online light is lit. C. D. MSCONFIG was used to enable the computer services.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. MSCONFIG was used to disable the computer services. Which of the following is the MOST likely "Pass Any Exam.co Which of the following utilities is used to perform a baseline on a hard drive? m . MSCONFIG was used to execute the win.ini file. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A. B. B. The PC BIOS does not support the new RAM size. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted.com 199 Ac A technician is adding RAM to a PC. Which of the following choices is MOST likely the cause? tua lTe sts A. The BIOS revision is the latest version. MSIEXEC . The monitor is not plugged into the video card. PERFMON B. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing. C. Upon power on.

ping 128. ping 127. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A. The Printing Preferences has been changed in Printer Properties.1 C.0. The Use Printer Offline option is not checked.1. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. My Computer C. Device Manager D.0.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A. Any Time.actualtests.1.1 D. Computer Management B. The Use Printer Offline option is checked. Component Services Answer: A "Pass Any Exam.0." . Performance Logs and alerts C.0 B. System Information D.0.0. ipconfig 127. The Print Processor has been changed in Printer Properties.www.co m 200 .CompTIA 220-701: Practice Exam cause of this problem? A. C. D.0. B. localhost 128.com Ac tua lTe sts . Control Panel B.

Performance Logs and Alerts B. My Computer B. Device Manager C. System Tray "Pass Any Exam.www. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A. Any Time. Computer Management B. Startup Menu C.co m 201 . Component Services D.actualtests. Performance Logs and Alerts D. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Device Manager C." .com Ac tua lTe sts . Computer Management B. Control Panel D. Computer Management C. Performance Logs and Alerts D.

Any Time.actualtests. msinfo32 D." . System Information C. System Information .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A. System Properties C.com Ac tua lTe sts A.www.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . Task Manager D. Task Manager D. dxdiag C. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A. System Properties B. System Configuration B. cmd B. Power Options "Pass Any Exam.

100 C. 172.CompTIA 220-701: Practice Exam B.1 D. 4. Power Options B. 122. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A. 192. Simple File Sharing B. Any Time.www.actualtests.1.168.1 Answer: D QUESTION NO: 665 "Pass Any Exam. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A.168.1.100. Event Viewer C.1 B. Simple File Sharing C.168. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A." . Hardware Wizard D.co m 203 . Performance C.10. Hardware Wizard D.com Ac tua lTe sts . Hardware Wizard D.1.

12 C. 10 B.com Ac tua lTe sts .www.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A.co m 204 . 26 D. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. Any Time. 26 D. 16 C. 10 C. 26 D. 12 C.actualtests. 64 Answer: C "Pass Any Exam. 63 D. 10 B." . 8 B. 8 B. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A.

802. The battery is full and the laptop is plugged in." .co m . Fan B. 802. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts . Allows multiple users to have access to a central gateway.actualtests.11b D. and there are no error codes or beeps. D. CPU "Pass Any Exam.com 205 Ac A. Modem D.11n C. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on. Any Time. and mouse. 802. B. Allows multiple computers to communicate with each other in a network. C. and that it gets unusually hot. 802.11g B.www.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. keyboard. Connects multiple computers to one monitor. Router B. DSU C. Connects multiple users to one computer. Which of the following components is the MOST likely at fault? A.

Code that waits for a specific response before activating B. Trojan C. Any Time.CompTIA 220-701: Practice Exam C. Spam D.actualtests. Produces unsolicited advertisements via pop-up messages lTe sts . Cable ties B.www.co m 206 . Collects user and program information usually for malicious purposes D. Unsolicited mail that is sent electronically C. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A." . ESD strap C. Logic bomb Answer: B "Pass Any Exam. Worm B. Battery D. MSDS D. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A.com Ac tua A.

"Pass Any Exam. WindowsVista Premium D. Adware D. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC. WindowsVista Business C. C.co m . WAN B. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A. Virus B. Any Time. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A.com 207 Ac tua lTe sts . B. Disable in the BIOS.actualtests. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A.www.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. Worm C. Unplug from the USB port. LAN D." . Safely Remove Hardware Function. VPN C. Windows Vista Home B.

Which of the following is the FINAL step that should be performed? .CompTIA 220-701: Practice Exam D.actualtests. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A.com Ac tua lTe A. An established recovery point B. Cycle the power to ensure that thent driver works B.co QUESTION NO: 681 m 208 . A record of the administrative passwords C. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam. Any Time. Restart the OS. Document findings. Establish a theory of probable causes of the incompatible driver D. Start> Run>typecmd > nslookup B.www." . Start> Run>typecmd> dir D. A complete restore of the hard drive D. Escalate the problem to the next higher tier support shop C. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. Start> Run> typecmd > ipconfig C.

The laptop also needs to be able to resume quickly from this mode. they are not receiving any WiFi signals. Check thatWiFi is enabled. 255.1 C. NIC B. Ask if they have a modem.255.10.co m 209 . Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts . Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. Stand by B. Hibernate D.CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before.www.255." . 127. WiFi Card "Pass Any Exam. however. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A. Which of the following should the technician do? A. Any Time.actualtests.127 B. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. 192. D.1 D. Shut down C.255 Answer: D A.254.1. Suggest they move computer around.168. Check to see if the NIC is functioning.0. 169. C. B.0.com Ac tua A technician wants to configure a Windows XP Pro laptop.

C. Contact the customer with a follow-up call. Which of the following would be the BEST course of action to take? .co m Answer: B . Right click on the print job and select cancel.com 210 Ac tua A. Email an assistant at the business to see if they are satisfied with the services rendered. inquiring when the next system upgrades can be started and offer discounts. Question the customer to find if they used suspend instead of shutting down the computer when they left the office.www. The customer had the laptop working properly all day in a docking station setting. B. Have the customerrestart the computer to reset the keyboard for the customers profile.CompTIA 220-701: Practice Exam C. B. D. D. C. lTe sts A week ago a technician completed several upgrades for a business." . Contact the customer with a follow-up call.actualtests. Question the customer to determine if they are using the embedded keyboard for the first time. Right click on the print job and select resume. Email the business owner and offer discounted services for the next system upgrades. "Pass Any Exam. B. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. Any Time. inquiring how the systems are running and offering any additional assistance. Which of the following is the NEXT action to take? A. Right click on the print job and select properties. The technician has not heard back from the client. Right click on the print job and select restart. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. Bluetooth D. C. but is now attempting to use the laptop's embedded keyboard.

CompTIA 220-701: Practice Exam D.com Ac tua lTe A.actualtests.www. Any Time. Where would be the proper place to configure this? A. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . /b D. PXE Boot Rom B. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A. BOOT. /r B.co QUESTION NO: 691 m 211 ." . Switch B. Check the keyboard drivers in Device Manager and reload if out of date. Bridge D. BIOS D.INI file C. /v C. Modem C.

" . Optical Drive D. RAID 1 B. RAID 5 D.www. RAID 10 "Pass Any Exam. Processor B. RAID 5 D. RAID 1 C.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. RAID 0 B. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A.co m 212 . RAID 1 C. Which of the following RAID arrays is the technician using? A. RAID 5 C. Any Time.actualtests. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts .com Ac A. Which of the following is MOST likely failing? A. CPU Fan C. RAID 0 B. Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. RAID 6 D.

ST D. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. STP D. Fiber B. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. Any Time. STP B. RJ-45 B." . CAT6 C. UTP .co Which of the following cable types contains a foil shield inside the jacket? m 213 . The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). RG-6 C.actualtests. Fiber C. especially Ethernets "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. Coaxial D.www.com Ac tua lTe sts A.

11n C. RJ-11 B.com Ac tua lTe sts . Fiber D. RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A.actualtests. ST D. 802. Coaxial B. Any Time.co m 214 . STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A. DSL D. 802.11g D. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A.www. 802.CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A. UTP C.11a B. Fiber B. BNC C." . Bluetooth "Pass Any Exam. Satellite C.

Cable C.actualtests. Botnet C.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 . Spam D. Adware D.www.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Botnet B. Spam C. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam. Adware sts .com Ac tua lTe A." . Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A. Fiber D. Spyware B. DSL B. Any Time.

CD B.www." .com Ac tua lTe sts QUESTION NO: 709 . Spyware B. Worm D.co m 216 . Power strip B. Internal hard drive D.CompTIA 220-701: Practice Exam A. Network Answer: A "Pass Any Exam. Botnet D. Any Time. Floppy C. Uninterruptible power supply C. Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Spam B. Surge protector D. Adware C. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. Spyware C. without actually installing it on the workstation? A.actualtests.

FTP B. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A.actualtests. D. 12Mbps. DVD.www. C." . SMTP D. USB thumb drive D.com Ac tua lTe sts . NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A. Micro ATX C. IDE hard drive B. HTTPS C. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. 400Mbps. B. 480Mbps.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. 800Mbps. ATX B. AT D. Any Time. "Pass Any Exam.ROM drive C.co m 217 .

Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. the customer reports the NIC link lights for that computer are not on.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A.actualtests. Any Time. AC or DC Voltage C. Which of the following could be the problem? "Pass Any Exam. Increases length of cable D. 110/120 Volts AC or 220/240 Volts AC B.www.co m .com 218 Ac tua lTe sts . 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access. In addition." . 20 or fewer D. Lower latency C. 15 or fewer C. 6/12 Volts DC or 12/24 Volts DC D. Fire resistant B. 10 or fewer B.

Safe Mode D. Firewall is not working. Update the device driver.actualtests. . C. Updating the device driver may help when an installed device isn't working properly.co m 219 . C. Internet site is down.www. D. Enable Boot Logging C. Network server is not working. Which of the following boot options will accomplish this? A. Switch is not working. B. Re-install the OS. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing.CompTIA 220-701: Practice Exam A. D." . Boot Mode B.com Ac tua lTe sts Explanation: To troubleshoot this problem. the technician notices a yellow exclamation mark in Device Manager. NTOSKRNL "Pass Any Exam. Which of the following is the NEXT step? A. B. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. Answer: D QUESTION NO: 719 After installing a network card. Any Time. Remove and replace the network card. you should update the device driver. Where can the technician locate the NTLDR files? A. Join the computer to the workgroup.

Connect the laptop to a monitor.www. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. Upgrade the memory. Which of the following is the BEST solution? A.SYS D. Replace the battery. OS installation disk C. Any Time. Upgrade the video card. Answer: A "Pass Any Exam. Which of the following is the NEXT step to troubleshoot the issue? sts . Remove the battery. but there is no video. B. When the laptop is plugged into an outlet it starts. CONFIG.CompTIA 220-701: Practice Exam B. which of the following is the FIRST process that runs? A. IO. D. lTe A technician is troubleshooting a laptop. Replace the LCD. C. B. Replace the power button. BOOT. C. NTDETECT.co m 220 ." . D. NTLDR C.actualtests. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start.INI D.com Ac tua A.COM Answer: B QUESTION NO: 722 When a computer is turned on. Change power outlets.SYS B.

Check the USB settings for the drive. Which of the following should the technician do NEXT? m . B.com 221 Ac tua lTe A. sts . C. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). The AC/DC adaptor D. The OS is not installed.co A technician installs a new CD. C. Check the manufacturer's recommended settings. The power-management console C. "Pass Any Exam. The RAM is not seated properly. D.actualtests." .www. The MBR B. Which of the following is the MOST likely issue? A. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down. Any Time. D. Which of the following could be the issue? A.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed.ROM/DVD player into a laptop. Check to see if a disk is present in the drive. Additional memory needs to be installed. The system is overheating. B. The technician powers on the laptop and the drive is not detected. Check if the drive is properly plugged in.

acquire unauthorized information to achieve a goal.CompTIA 220-701: Practice Exam A. Insulting the subject to motivate a response C. B. engage in harmless communication. Asking passive aggressive questions E. Requesting public information B.com Ac tua lTe sts . D. B.E QUESTION NO: 729 Social engineering is used to: A.www. Answer: D "Pass Any Exam. CMOS ROM C. Flattery Answer: C. communications in both directions one at a time. printing on both sides of paper one at a time. System RAM B. Answer: A QUESTION NO: 730 Where is the power on password stored? A. C. Any Time. communications in both directions simultaneously.co m 222 . System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A." . to test sociological boundaries with in the company. to perform a technical risk assessment of employees within the company. printing on both sides of paper simultaneously. C. Hard Drive D. Assuming a position of authority D.actualtests. D.

B. Port 25 D. It blocks popup ads. C.co m 223 . It holds a log of the last three passwords used. D. Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. by default? A. A tool that tells a user of the workstation that they have exceeded their memory quota. Port 21 B.www. A tool that allows a user to connect to other computers. C. It pings a workstation from a remote server. Port 110 "Pass Any Exam. B. Port 23 C. Port 23 C. Port 25 D." .actualtests. by default? A. tua lTe sts . A tool that allows a user to use the workstation as a telephone through the network. D.com Ac A. Port 21 B. It retrieves email from the mail server. A tool that allows a workstation to tell the network that the workstation is present. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A.

sts . UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). USB C." . System RAM Answer: B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. and the hard drive stops working. Any Time. A method of recovering lost data from a hard disk. electric shock felt on computer case. Power supply D.C QUESTION NO: 739 "Pass Any Exam. Network D. C. overheating.com Ac QUESTION NO: 738 tua Answer: A lTe A.actualtests. A. Printer E. Processor is going bad B. D. B.co m 224 . Excessive movement between system memory and virtual memory. A recognized method of disposing hard drives that contain sensitive data. Which of the following is the cause? A. The user described the problems as: occasional rebooting. RAM module is faulty C.www. Any damage to a hard drive caused by an intention or unintentional jolt or movement. Wireless router B.

Which of the following should the technician do? A. ipconfig C. D. Start>Programs>Accessories>Communications> Command Prompt D. Explain to the user they need to fill out a work order for the computer issues.www. Any Time. F12) B. A. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. netstat B. Ask the user to call another technician for more in-depth assistance. Start> Run> Accessories> Command Prompt C. Function keys (e. F9. Ctrl + Alt + B D. nslookup D. C. Start> Programs> Accessories> Command Prompt "Pass Any Exam. Ask another technician to take over support for this user. Shift + B C. Help the user with every issue that they call about and put all other work orders on hold. Which of the following utilities could be used to check if there is a remote device on the network? A." .com Ac tua lTe QUESTION NO: 741 sts Answer: B . B. Start> Run>cmd B.co m 225 . ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO).g.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A.actualtests.

D QUESTION NO: 743 A user is trying to print to a network printer.com Ac tua lTe sts . Which of the following places should the technician look to find the proper handling procedures? A. Replace the paper in the printer.www. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. B. however. Riser card D. D. There are multiple printers in the office. it does not print." . PS/2 B.CompTIA 220-701: Practice Exam E.co m 226 . Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent. Start> Control Panel> Run>cmd Answer: A.actualtests. Reboot the workstation and have the user log in again. and all other users are able to print to the printer. Confirm the printer name where the user is trying to print. Any Time. The manufacturer's documentation C. every time the user sends a print job to the printer. MSDS Answer: D "Pass Any Exam. A past technician's documentation D. Which of the following is the FIRST step that the technician should do? A. Restart the print spooler service. C. The cleaning label B. NIC C.

B. Store in an air-tight container. which of the following is the BEST way to dispose of the old cartridge? A. B.www. prevent damage from weather.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. D. Put the toner into a sealed bag and then throw into the garbage.co m When applying the security settings to a network. prevent outside interference.actualtests. C. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. domain. C. One B. C. Any Time. Return to the manufacturer for recycling. LAN B. provide protection from heat. Seven D. WAN." . Nine . "Pass Any Exam. Dispose in an incinerator.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . assist with data transmission. Three C. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. D.

Ensure that shielded cable was used for the network. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. Make sure the network cable is seated properly in the users computer.www. which of the following would be the FIRST step to evaluate this issue? A.actualtests. Make sure that the network cable is not touching any other cables. Check to see if the BIOS register the drive. Check to see if the network cables were terminated properly." . What should be the BEST first step to resolve this issue? A.co m Answer: B 228 . Any Time. C. D. Making sure the power supply will fit into the casing. Making sure that replacing the power supply is not cost prohibitive. workgroup. Replacing it with a power supply made specifically for that unit. D. There are no limitations. B. C. Check to see if theCD. B. Make sure that the disc is a CD and not a DVD. Ensure that the CD drive is installed.com Ac tua lTe A. sts When a component has a proprietary power supply what is the main limitation? . one power supply is as good as another.Rom is not reading a disc.CompTIA 220-701: Practice Exam D. D. B. C. Answer: D QUESTION NO: 750 A user reports that their CD. Answer: C QUESTION NO: 753 "Pass Any Exam.Rom is compatible hardware.

B. background checks for users. What would be the questions to ask this customer? (Select THREE). D.actualtests. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. B." . complex user names. Is it a LCD or CRT monitor? E. D.B QUESTION NO: 756 A remote Customer calls with a dead computer. Answer: C QUESTION NO: 755 A. Other equipment plugged into the same power strip/surge protector also will not turn on. "Pass Any Exam. Any Time. that is plugged into the same power strip/surge protector.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. lTe sts . smart cards. retinal scans. A complete back up of the hard drive. The customer says the tower computer will not turn on and the monitor will not turn on either.www. Which of the following would be the BEST questions to ask the customer? (Select TWO). powering up? B. A record of the ADMIN passwords.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. C.co m . What is the manufacturer of the power strip/surge protector? Answer: A. Was the electric bill paid? D. Is another piece ofequipment. An emergency recovery disk (ERD). Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. C. Did the computer and monitor work before? C. An established recovery point.

www. Make a list of all programs that will need to be reinstalled in event of a system failure B. Always on B. proceed with solution.actualtests. Standby D. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F.com 230 Ac A.C. How big is your electric bill? B. Can you or someone else check the circuit breaker for that receptacle? D.CompTIA 220-701: Practice Exam A. Is another piece of equipment plugged into the same power receptacle and is it working? C." . Always on C.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. What kind of equipment is plugged into the power strip/surge protector? Answer: B. Nothing. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Has any electrical work been done recently? G. Create restore point D. Nothing should be affected C. Wake on LAN "Pass Any Exam.co m . Hibernate C. Standby B. What is the manufacturer of the power strip/surge protector? E. Any Time. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A.

Which of the following is the BEST solution? A. Which of the following should the technician do? A. Give them a list of blog sites and documentation that discuss the twoOSs D.actualtests. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista.CompTIA 220-701: Practice Exam D. Tell the customer that both are excellent choices B. It is getting to the point that is becoming a distraction. the customer continually asks questions about every step being performed. What is the BEST response to this question? sts QUESTION NO: 761 . end the conversation C. Check that the tube and capacitors are intact D. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home.www. Put on an ESD strap and inspect the internal components B." . Explain that what is being done is extremely complicated and requires concentration. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working. Continue answering thequestions. D. Throw it in the trash. Dispose through proper channels or send it to be repaired C. Ask to be excused to use the phone to take a small break outside to get some air B. relax and try to be as calm as possible while working through the distraction C.com Ac tua A.co Answer: B m 231 . CRTs are being replaced by LCDs Answer: B "Pass Any Exam. Any Time. Say nothing.

Raise the priority of the users jobs to the highest level.com 232 Ac A. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. Annually D. 60 to 90 days C. C. Between 10 and 12 characters B." .www. Install a generator in the office C. Give the user permissions to cancel other users print jobs. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. Between 6 and 8 characters C. Between 8 and 10 characters D.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. Which of the following is the BEST option to alleviate this issue? lTe sts . Give the user a dedicated printer. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Any Time.actualtests. Replace all CMOS batteries in the office B. B. D. Have the user work after hours to finish their print jobs. Install a UPS in the office "Pass Any Exam.co m . 90 to 180 days B.

CompTIA 220-701: Practice Exam D. You decide to go to a prior restore point. Which of the following is the action that is being performed? A. and shuts down the computer B. "Pass Any Exam." .com 233 Ac tua lTe sts .www. Which of the following should you try FIRST? A. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks.actualtests. What is an option to ensure that all work is not lost and damage does not occur to the system? A. There are UPSs connected to the equipment but they only last about 30 minutes.co m . Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. Rolling back to an earlier configuration B. Retrieve the work from a hot site for the office C. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. Any Time. closes programs. Suggest the computer be moved around. Preparing system for Automated System Recovery (ASR) C. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. but the computers gives an error that the computer has not been shutdown properly. Loading a full backup onto your workstation D. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Use software that in case of an outage saves your work. however they are not receiving any Wi-Fi signals.

Which of the following would MOST likely solve the issue? A.com Ac tua A. Ask for model number.www. B. Answer: C "Pass Any Exam. B. C. Change the power settings on the projector. Move the projector further away from the laptop. C. D. Ensure that the device is working in Device Manager.ROM has compatible hardware.CompTIA 220-701: Practice Exam B. each time the customer closes the laptop the computer goes into standby. Smart card D. Check to see if the BIOS registered the drive. Change the computer from a laptop to a desktop. C. Make sure that the disc is a DVD and not a CD. Change the power settings in Power Management. Which of the following is the FIRST step to take to resolve this issue? A. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . D. However. Ask if they have a modem." .co m 234 . Biometrics C. Any Time. D.ROM is not reading a disc. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. Software firewall B.actualtests. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Check to see if the CD. Check that the Wi-Fi adapter is enabled.

repeat back the issue to the user to ensure understanding.co m 235 . What is the manufacturer of the computer? D. B. be stern with the user. Check the video cable to make sure it is still connected. make the user promises to keep them quiet. E. What is the manufacturer of the mouse? Answer: A. tell the user to call back when they have calmed down. B. Which of the following questions should a technician ask this customer? (Select TWO). A. Any Time. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. If the mouse has roller ball underneath could they examine it? B. C. A.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A.actualtests. What type of mouse is it? E.com Ac tua lTe sts .www. C.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. Answer: A.D QUESTION NO: 776 "Pass Any Exam. Check for other equipment plugged into the same power strip/surge protector. D. What mouse driver are they using? C. Move the mouse and/or press the space bar to check if the computer is in sleep mode. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. Check to see if the monitor and system hardware are compatible." . Which of the following steps should be performed to check the monitor? (Select TWO). D.

B. C. Create a restore point. "Pass Any Exam. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. Update the anti-virus software. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows.actualtests. C. CPUheatsink seated properly. Failed fan in the power supply.co m 236 . D. The manufacturer of the computer and hard drive.www. Remove unneeded external components. Any Time. B. Which of the following MOST likely uses a parallel port? A. Perform backup of all data. Which of the following should a technician check to resolve the issues? A. The amount of RAM installed. Upgrade all drivers.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. Hard drive location in the computer. Connecting a loop-back plug B. Connecting to a parallel tape backup device D. D.com Ac tua lTe QUESTION NO: 778 sts Answer: D . Which of the following should be done FIRST prior to the installation? A. B. D. C. The manufacturer of the RAM installed in the computer. The hard drive location in the computer." . Printing to an older printer C. Which of the following should be checked? A.

B. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam.actualtests. Which of the following is the LAST step that should be performed? A.com Ac QUESTION NO: 782 tua lTe sts . Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Establish a theory of probable causes of the incompatible driver. Standby B. Standby D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible." . Cycle the power to ensure that thent driver works.www. Any Time. Escalate the problem to the next tier support. actions and outcomes.co m 237 . Wake on LAN B. Document findings. C. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. Always on C. Hibernate D. Always on C. D.

Which of the following should the technician do? A. Move the printers to their own UPS to cut down on the amount of devices going to the outlet." . Which of the following is the BEST solution? A. B.co m 238 . Answer: D QUESTION NO: 784 A CRT has stopped working. Six C. It is getting to the point that is becoming a distraction. D. B. Explain that what is being done is extremely complicated and requires concentration. Twelve Answer: A QUESTION NO: 786 Two workstations. Throw it in the trash. relax and try to be as calm as possible while working. Continue answering the questions. B. Move some of the devices to other outlets and replace the power strips with surge protectors. and a mini refrigerator are plugged into one power strip in a single outlet. two printers. two monitors. Zero B. Any Time. C. Check that the tube and capacitors are intact. the customer is asking questions wanting to know every step being performed and why. Which of the following should be done to ensure safety? A. Dispose through proper channels or send it to be repaired. Eight D. Put on an ESD strap and inspect the internal components.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. D.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . CRTs are being replaced by LCDs.actualtests. Ask to be excused to use the phone to take a small break outside to get some air.www. Answer: D QUESTION NO: 785 A. Send them off on a small task to get a moment to concentrate and finish the job. C. "Pass Any Exam.

C. Install power strips in the office. B. B. D. Roll back to a previous restore point. Install a generator in the office. tua lTe Computers are left on overnight to complete certain calculations and tasks. There are UPSs connected to the equipment but they only last about thirty minutes. Have an employee work nights to perform the shut down." . D.co m . Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. B.www. and properly shuts down the computer. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Have employees shut down their computers before they leave and perform the calculation during their down time. D. Prepare system for automated system recovery (ASR). "Pass Any Exam. C. closes programs. D. Which of the following actions should the technician perform FIRST? A. Replace the power strips with surge protectors with longer cords. Setup a hot site for the office so all data will be backed up. C. Restore all files from a storage device.CompTIA 220-701: Practice Exam C. Install a UPS in the office.com 239 Ac A. Replace the power strips with UPSs and eliminate the extension cords. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 .actualtests. Any Time. Replace the CMOS batteries to all affected equipment. Install software that saves work. Load a full backup onto the workstation.

Enable DHCP on the laptop. Any Time.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. B. Which of the following should the customer perform? . D. Install an access point. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Use alt + tab to toggle between screens. Each time the customer closes the laptop the computer goes into standby. C. Use the function + f8 key to toggle between screens.com Ac tua lTe A. Answer: C "Pass Any Exam. Which of the following would the technician recommend for the client? A. Reboot the laptop to toggle image between screens. Change the power settings on the projector. Which of the following should the technician do to solve this issue? A. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. C." . Use the function + f10 key to toggle between screens. The client would like to access the network from outside the home and on the top floor. Change the power settings in power management. Change the computer from a laptop to a desktop.actualtests.www. Set the SSID code on the laptop. Install a wireless modem. C. D. B. B. D.co m 240 . Press the function key and then configure the projector settings.

Install more memory in the system. The LCD inverter board is going bad. B.actualtests. Dissipates heat from the chips D. Install a liquid cooling system. D.www. D. This might be an indication that the battery is failing and can no longer hold a charge. Which of the following is the BEST recommendation to make? A. C. Install multiple fans.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. Prevents motherboards temperature from getting to low B. Prevents the monitor from overheating lTe sts . Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. The LCD backlight is failing. CPU slot D. Cools the power supply C. Use hyper-threading. C. Any Time. Answer: B QUESTION NO: 796 "Pass Any Exam.co m 241 . The screen is set to automatically dim to optimize battery power when power is disconnected. AGP slot C. Heatsink B. Answer: C.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server.com Ac tua Explanation: A. B." .

C.16 12. D. The screen is set to automatically dim to optimize battery power when power is disconnected. Biometrics D. Smart key C. C. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. Ergonomics B. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. Which of the following authentication technologies can be used? A.com Ac tua lTe sts .1. Which of the following should a technician tell the user? A. To provide thermal transfer from the CPU to theheatsink.1 C. D. the LCD returns to normal brightness.www.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop.16 B. To protect the CPU from direct contact with theheatsink.0. When the user connects the AC power. Any Time. B. To prevent memory vibration caused by theheatsink fan. This might be an indication that the battery is failing and can no longer hold a charge. To provide insulation around the processor.actualtests. 172." . The LCD backlight is failing.co m 242 .254. 169.10 "Pass Any Exam. The LCD inverter board is going bad. 192. B. the LCD screen gets dimmer. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop.168.

10 C.com Ac tua lTe sts .co QUESTION NO: 801 m 243 .254.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.16. 92.29.1 B.253.18.9 D.25.1. 192. 192.1.18. 129.254.29. Any Time. 201.128 B.25.168.10. 92.CompTIA 220-701: Practice Exam D. 192.9 D. 169.1 B.168.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.253.10 C.168. 129. 129.25. 201.1 C.128 Answer: D Which of the following IP addresses is a class B address? A.16.18.128 D. 92.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.www. 192.1.16.1.168.254." .254.actualtests.

254.com Ac tua A.0.10 B.1 D. Any Time.29.10 C. 192.10. 92.10. 201.168.actualtests.CompTIA 220-701: Practice Exam A.255. comptia1 Answer: A "Pass Any Exam.254.0.128 B.168. 169.www. 169.1 C.168. 129.10 D. 192. 192.0. 192. 255.0. 127.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.10." .1.25.18.254.253.1 C.16.255 lTe Which of the following IP addresses is a loopback address? sts .10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.255. 9ca5rl D.16. s1A@r4A&! B.168. 172. June171988 C.10 B.10.co m 244 .9 D.

CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure. Take the computer apart piece by piece until the problem is identified. Any Time. Keyfob D. C. Resolve the problem. Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. by default? A. Recreate the problem. CD "Pass Any Exam. WPA D. BIOS password B.com Ac tua lTe sts .www. B. WEP B." . Flash C. SSID C.actualtests. Document the problem. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A.co m 245 . Blu-Ray B. Keylogger C. DVD D. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A. D.

co Which of the following interface card types allows Internet access through a dial-up connection? m 246 . HDD D. PCIe B.www. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A.actualtests." . Parallel . Graphics C.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. Any Time. Modem C. DVD C. Capture D. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. IEEE 1394 D. NIC B. Flash B.

Any Time. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A.www.11a B. WindowsVista Ultimate C.actualtests.co m 247 . Bluetooth C. Windows 2000 D.CompTIA 220-701: Practice Exam A. Windows 2000 D. WindowsVista Premium B. Infrared D. Windows Media Center C. Windows XP Answer: D "Pass Any Exam. 802. Keyboard C. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A." .com Ac tua lTe sts QUESTION NO: 816 . WindowsVista Basic B. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. Touch screen D. KVM B.

Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D.www. Support for file encryption D. Macintosh PC read/write access D.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). Any Time. User access and permissions options E. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. File encryption options C. My Computer> System> Performance> Settings> Virtual Memory B. To allow RAID support C.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . Files can be larger than 256MB B. Ability to share the file and folders Answer: B. Legacy support for older systems . Add and Remove Programs "Pass Any Exam. Network Neighborhood> Ethernet controller B." . A.actualtests.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. To support dynamic disks B.

Any Time. WEP128 C. WPA2 D. WEP64 B. Hide a password document in the workstation D. In a Windows Vista workstation. ipconfig D. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. Never write down the passwords C. Control Panel> Power Options D.www.co m 249 . which of the following commands would the technician use? A. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer." . WPA Answer: C "Pass Any Exam.actualtests.com Ac tua lTe sts QUESTION NO: 823 . sfc B. Contain on a sticky note on the back of the monitor B. sigverif C.CompTIA 220-701: Practice Exam C.

Answer: C QUESTION NO: 827 A print job fails to leave the queue. Any Time. Print Spooler D.actualtests. These types of services are known as: A. Printer Driver B. B. Windows Spool Service C. primary services. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A." . Refuse the callers request and inform an IT manager. driver level services. C. registry level services. D. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly.co m .CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. They state they need to upgrade the antivirus protection on the workstation. Give the caller the username and password. B. D. dependency services. perfmon. Refuse the callers request and inform the police. Which of the following services may need to be restarted? A.www. They ask the employee for their username and password. C. the print spooler requires other services to be running first. Give the caller the information and inform an IT manager. Which of the following should the employee do? A.msc "Pass Any Exam.com 250 Ac tua lTe sts .

eSATA C.www. IEEE 1394 D. A 32-bit operating system and a 64-bit processor C. such as i. Without knowing the specifics of that model.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. print D. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop." . to describe their 1394 "Pass Any Exam. services. Check for an externalWiFi on/off toggle switch. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. Serial B.actualtests.CompTIA 220-701: Practice Exam B.co m . A dual-core 32-bit processor and a 64-bit operating system D. Check for an external antenna.com 251 Ac tua lTe sts . Any Time. how might a technician determine if the unit has WiFi capability? A. B. D.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire. A 64-bit processor and a Vista Home Basic operating system B. C. Check the Device Manager for a wireless network device. Check forWiFi radio on/off switch on the function keys.link and Lynx. 802. printmanagement. Other companies use other names.msc C.

I am not replacing the hard drive. please read it and then get back to me with any questions.co m . tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. Which of the following is the BEST action? A." B. I cannot guarantee that your data will not be lost. Any Time." B." C. Which of the following is the BEST response? A. "Here is all my documentation for the repairs." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. Your data should be fine. I will let you know what happens after the repair. Which of the following is the BEST response? sts . such as video devices. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. C. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. Have the phone onvibrate before starting the repair. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. Apologize and excuse oneself for a moment to take the call quickly outside the room. "I replaced some of the computer parts and now it is functional. which is the main circuit board for the PC. In the middle of doing the repair. B.www. This type of repair will not affect it. This is because it is not only high speed but also supports isochronous data. D. I replaced the motherboard. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. D.actualtests. which means delivering data at a guaranteed rate." . C. "Pass Any Exam. "I am not sure if your data will be lost I will confirm with my manager. the phone rings. Take the call.com 252 Ac A. Well.CompTIA 220-701: Practice Exam products.

Which of the following is the BEST response to the clients next repair order? A. Partition the drive into two logical drives. Partition the drive into two physical drives making C: the OS and D: the data.actualtests. C." . Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. Any Time. B. Do the repair and request that the client trim their fingernails to prevent the keys from popping off.www. but let the client know that the client will be charged extra for the same repair nexttime. Show the client how to put the keys back on. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. Do the repair with a good attitude. D. B.com 253 Ac A.CompTIA 220-701: Practice Exam D. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Hide the sensitive data from casual view using folder Properties . making C: the OS and D: the data. Do the repair. Biometric fingerprint scanner "Pass Any Exam. Encrypt the sensitive data so that it cannot be read without a key.Attributes. C. Immediately leave and go to another room to take the call and deal with the repair later. while protecting the data from the operating system related issues? lTe sts . D. Front panel media lock B. Keylogger C. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system.co m . Refuse to do the repair until the client learns how to type with long fingernails.

Answer: A "Pass Any Exam. Leave it up to the client to take their own precautions. Power strip C. Install an uninterruptible power supply (UPS). Tell the client they need to install a surge protector soon. Any Time. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Remove excessive dust and loose items. Larger power supply D.www. Replace all cooling fans with new ones.co m 254 .CompTIA 220-701: Practice Exam D. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. D." .actualtests. C.com Ac tua lTe sts . Check for and remove outdated components. B. Cover the extra power plugs not being used with electrical tape. B. C. UPS B. D. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Which of the following is the BEST action to take? A.

255.0? "Pass Any Exam. D. B. Increase the systems RAM. Document the actions. Formulate a theory. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. The system specifications are still very good. B.www. Defragment the hard drive. Class B C. Suggest purchasing a newer processor.actualtests. Run CHKDSK on the hard drive. Which of the following is the FIRST action to take? A. Establish a plan. music and browse the Internet. C. Class C D. Identify the problem. C. Any Time. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. which of the following actions should be taken NEXT? A.co m 255 .0? A.com Ac QUESTION NO: 843 tua lTe sts ." . They have had the system for two years and use it primarily to download photos.255. Answer: B Which of the following network classes exists if the default subnet mask is 255.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly. D.0. Class A B.255.

0.0. Class C D.0.www. Class B C." .0? A. Class D "Pass Any Exam.0? A. Class A B.actualtests. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.22. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255. Class B C.0.1? lTe sts . Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172. Class A B. Class B C. Class B C.30. Any Time. Class A B.CompTIA 220-701: Practice Exam A.1. Class C D.com Ac A.co m 256 . Class C D. Class D tua Which of the following network classes exists if a hosts IP address is 192. Class A B. Class C D.168.

actualtests. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. Router C. Switch B. Class A B.1? A. Bridge . Class B C.www. stationary IP address.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10.1. Task Manager "Pass Any Exam. reserved IP address. Any Time.co Which of the following devices can automatically assign host IP addresses? m 257 .172. C. Hub D. dynamic IP address. static IP address. D." . B. Class C D.com Ac tua lTe sts A. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A.

The components driver is not found. D. The component is disabled. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A." .co m 258 . right click on the print job and select restart.www. Virtual Memory D. Double click theprinters icon. Double click theprinters icon. D. right click on the print job and select cancel. right click on the print job and select delete. right click on the print job and select resume. Double click theprinters icon.actualtests. D. Double click theprinters icon. Device Manager C. Double click theprinters icon. right click on the print job and select pause. right click on the print job and select restart. The components driver is outdated. C. C.CompTIA 220-701: Practice Exam B. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. B. Double click theprinters icon. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A.com Ac tua lTe sts QUESTION NO: 853 . Double click theprinters icon. Answer: A "Pass Any Exam. C. The component is not installed. B. B. right click on the print job and select properties. Double click theprinters icon. right click on the print job and select cancel. Any Time.

right click on the print job and select cancel. right click on the print job and select resume. Double click theprinters icon.com 259 Ac tua lTe sts . Security D. The print drivers have not been installed on theusers remote computer.co m . right click on the print job and select properties. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A.www. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. 5 B. right click on the print job and select restart. B. 10 "Pass Any Exam.actualtests. Print sharing has not been enabled on the host computer. Double click theprinters icon. Double click theprinters icon. The shared printer is not compatible with the host computers operating system. Answer: C QUESTION NO: 857 In Printer Properties. Simple file sharing has not been enabled on the host computer. Which of the following is the MOST likely cause? A. C. Double click theprinters icon. D." . Advanced B. D.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. B. C. Any Time. Ports C.

Please inform me if you think you want me to come back and check it again tomorrow. B. Please inform me if the PC will be processing more work than for which it was designed. D.ended questions. Which of the following responses would be BEST to use? . C. A kiosk in a department store that looks up information in their online catalog. D. A user checking their personal email at an office. D. Only ask the customercloseD. 15 D. Please inform me if you continue to have any problems with this PC. The technician has verified that the unit is working properly and is now updating the customer on the event.actualtests. Be sensitive to the customer's culture.co m Answer: C 260 . C.www. Answer: D "Pass Any Exam. Inform the customer of the expense that is being incurred. Use technical acronyms to show your technical expertise. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. Any Time. A remote salesman must transfer contract data to the corporate office." . A remote user updating the antivirus software on their notebook computer. lTe sts A technician has replaced a failed DIMM. B.CompTIA 220-701: Practice Exam C. C. B. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A.com Ac tua A. Please try to be more conscious of static when using this PC.

www. Unplug the workstation and begin the upgrade. Which of the following would be the BEST choice to address this situation? A. D. Inform the customer of the steps taken during the repair and continue to the next service call. Call the new service customer and re-schedule the call for another time. D. Call the service manager and inform them of the current situation. which of the following is the FIRST course of action to take? A. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation.co m . B. Document the solution. Any Time. Call the service manager and inform them of the current situation. share this with the customer and take any preventative measures. Call the service manager and inform them that the new service call cannot be made in time. C. Before starting any work on the system. Complete a full backup of the workstation before making any upgrades. Which of the following is the NEXT step to take? A. Follow the manager's instructions. C. B. Document the entire event. D. Remove the cover of the workstation case and use an ESD strap before the upgrade. with a response time to another site of two hours. A new service call is received. Document the core actions and inform the customer the repair has been completed. Answer: A QUESTION NO: 865 "Pass Any Exam.actualtests. share this with the customer and take steps to minimize the reoccurrence. B.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. Call the customer and reschedule for another time. C.com 261 Ac tua lTe sts . Upgrade the hard drive and reboot the system." . Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC.

" . VRAM C. you can use only NTFS file system because only NTFS support encryption. Partitioning and formatting of the hard drive D. FAT32. Installation of the NTLDR B. NTFS. TPM D. D. NTFS-E is an invalid file system name.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . Answer: C Explanation: To implement file encryption on your Windows 2000 computer. CMOS B.INI file C. Installation of updated device drivers sts .www.actualtests. CDFS. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam. B. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. HPFS. Any Time. C.com Ac tua lTe A. Proper configuration of the BOOT.

" .www. A. Any Time. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO).com 263 Ac tua lTe sts . ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. 802. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802. IEEE 1394a C. RFI B. Double-sided B. ESD D. Windows Vista Home Basic C. Windows Vista 64-bit edition D.CompTIA 220-701: Practice Exam A.11n B.0 D. Which of the following is the MOST likely cause of the customers issues? A. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A. The customer has installed a new cordless telephone recently that uses the 2. Dual-channel C.co m .actualtests.11g wireless signal. USB 2. Electrical surges C.4GHz spectrum. and does not wish to lose any files in the process. Windows Vista Home Premium B. RDRAM D. WindowsVista Ultimate "Pass Any Exam.

Freeware D. If the printer needs the queue cleared. Which of the following should the technician check FIRST? . C. The user sent ten different documents over a span of an hour. Frequency B. B.com 264 Ac tua A. Any Time. Trojans C.CompTIA 220-701: Practice Exam E. D.actualtests. If the printer needs a firmware upgrade to print multiple documents at once. Amperage Answer: C Explanation: "Pass Any Exam.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). Spyware B." .www. If the printer needs a memory upgrade to print multiple documents at once. If the print spooler service needs to be configured for multi-page printing. Wattage D. WindowsVista Business Answer: D. DLLs E.B . Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. Hertz C. A.co m Answer: A. lTe sts A user reports that none of their documents are printing. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives.

you must be careful about the wattage it provides. B. reschedule for another time. 32 B. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. call the customer from a mobile phone. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam. call the customer and cancel the appointment. D. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. While replacing the power supply in your PC.co m . Use an alternate route and get to the appointment ten minutes after the scheduled time. Nickel Metal-Hydride B. Alkaline C. Which of the following is the BEST course of action? A. Call another technician and have the other technician reschedule the appointment for another date." .CompTIA 220-701: Practice Exam Power supplies are rated in watts. "Pass Any Exam. Pull over. Any Time. Lithium Ion D. C. and explain the delay. 64 C.com 265 Ac tua lTe sts . QUESTION NO: 875 How many devices are supported on a single USB port? A. Pull over.www.actualtests. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. The technician had planned to arrive five minutes early. 127 D. Amperage and resistance are not selling points for power supplies. It is standard among power supplies and has nothing to do with the devices connected to the power supply.

Repeat the steps multiple times so that the user can understand the computer terms. using the various OS options available. The company has provided remote control software. The customer would like another computer so they can make their presentation that is due in an hour. D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms." . D. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. C. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. B. Advise the user to not do anything else. Work quickly. explain with authority. and an error message of a corrupted file. Any Time.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. B. the customer demands the computer be replaced immediately. Which of the following is the BEST method of working with this user? A.actualtests. Which of the following is the BEST course of action? "Pass Any Exam. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. the hard drive has failed and the data cannot be retrieved within the hour. to boot the computer and retrieve the users data to a shared network drive. until the technician can arrive and work on the computer themselves. Speak slowly. After listening to the user. As the technician begins to evaluate the situation.www.co m Answer: A . Remain calm and positive. C. Listen and ask questions using non-technical terms. The user is attempting to install a local printer and has become frustrated and is berating the support staff. QUESTION NO: 879 A. Which of the following is the BEST course of action? sts . Shut down the computer.

explaining you will remote into the computer and assist in installing the printer.co m 267 . The technician receives a call and the caller ID shows the call is from the technicians childs school. Any Time. Immediately stop working and leave the room to answer the call. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. in case the customer decides to sue for loss of data. until they have completely calmed down. Document on the service record the steps the technician took to evaluate the drive. and then tell the user to try the install once again. Answer: D "Pass Any Exam. C.CompTIA 220-701: Practice Exam A. conducting an initial evaluation of the problem with the customer.com Ac tua lTe sts . B. Request the customer to leave the room while the call is answered. and then explain why they cannot get the printer installed themselves. what has happened to the drive and explain the options available.actualtests. Listen calmly to the user. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. The customer states they have important documents and photos on the drive which cannot be replaced. explaining to the user the unit will be restored as quickly as possible." . Immediately replace the hard drive with a new. D. B. D. C. but the data is gone. Explain to the customer in non-technical terms. they determine that the hard drive has failed. B. C. such as a data recovery service. as the school can be contacted later in day. While the user is talking. Ignore the call.www. Remain positive with the user. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. D. Which of the following options is the BEST course of action? A. larger model. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. use MMC to grant administrative rights to the user. Inform the customer about the need to take the call from the school. Which of the following is the BEST course of action? A.

Test the computer to determine the probable cause of failure.co m The technician has completed the repair action on the computer. D. Check the work area and keyboard for foreign substances. Re-evaluate the repair theory to ensure the issue will not occur again. Which of the following is the NEXT course of action? . Discuss options acceptable to the customer to address the issue. C. Install an on hand video card and show the customer it is repaired. Boot to BIOS/setup and confirm the hardware settings are correct. Question the user to insure they do not attempt to make changes and break the computer again. D. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Question the customer on any changes made to the computer before installing the video card.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Which of the following is the NEXT step to take? "Pass Any Exam. Any Time. B.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing.www. Which of the following would be the NEXT evaluation step? tua lTe sts A." . B. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. C. C. Check the power connections to the equipment and see if there is a surge protector in use.actualtests. D. Establish the probable cause of the card failure for the customer. B. . They have checked the printer and found coworkers have been printing documents. Replace the PS2 keyboard with a USB keyboard and try again. the video card is failing. Which of the following is the NEXT step to take? A. Document the evaluation and actions taken.

ensure the phone and modem properties are set for the local area code. Ask the customer to open the printer properties and check the page size and paper orientation. have the customer test the card using their log in. plug in the scanner.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. B. Which of the following describes the NEXT step to take? lTe sts . D. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. The technician has to boot.actualtests. C. C. Any Time. check Network Places to ensure proper card functionality.co m 269 ." . D. After installing the card with the administrative account. as this may have deleted the network printer. and then install the drivers. B. The technician needs to install the scanner using the instructions provided. After installing the card. Ask the customer if they have installed a local printer at home. Which of the following actions will BEST resolve the issue? A. Check that the network printer is connected to the USB port on theusers computer.CompTIA 220-701: Practice Exam A. Answer: B QUESTION NO: 888 A. After inserting the PCMCIA card. Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. and then configure the card using the administrative account. B. C. The technician has to turn on plug and play before the scanner will work. Install the card using the customers log in. The technician has to use Device Manager to update the drivers and then attach the scanner.www. D. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer.

TELNET C.CompTIA 220-701: Practice Exam A. C.com 270 Ac A. Bluetooth devices will need to add the security code. Docking stations will only work if an external power supply is connected. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. "Pass Any Exam.www. the embedded keyboard will not function correctly. NETBEUI can only be used on pre-Windows NT networks. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A. When the Bluetooth function is enabled. B. If the external keyboard number lock is toggled on. Any Time. NETBEUI is designed to be used on small size LANs.actualtests. If wireless security is enabled on the network. D. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . A. DNS D. B. C. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. NETBEUI is unavailable on non-Windows operating systems." . which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. C. the Infraredport will no longer function. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. B. HTTP B.co m . D.

They have no moving parts and can tolerate vibration. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. Verify which printer the customer prints to. "Pass Any Exam.actualtests. Any Time. run a self-test. Ask the customer which printer the customer prints to. B. They are susceptible to failure typically caused by strong vibration or rough handling. B. and verify the correct tray is being selected before printing. turn the printer off and on. They have a larger platter than other magnetic devices. C. D. and begin running diagnostics on the printer. They require more power than other drive types. D:\i386\utilities\console D. C. ensure the device is still online. D:\i386\tools\console B.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. NETBEUI is not a routable protocol. tua lTe sts A customer reports that a computer can no longer print.co m Answer: D 271 ." . E.www. and then attempt to print from the computer. NETBEUI can only be used with DHCP. turn the printer off and on. The customer works at a company where the users all print to networked printers.CompTIA 220-701: Practice Exam D. and send a print job. Which of the following is the BEST approach the technician should take? . Reinstall the printer drivers. run a print engine test.com Ac A. Answer: A. D:\i386\tools /cmdcons C. D. is setup as the default printer. Redirect the customer to another printer if available.

Solid state drives are slower.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs." . DVD media. Solid state drives are faster. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. Solid state drives are slower. and CD media. more reliable. DVD media. D. DVD media. Blu-Ray drives can read Blu-Ray media. and require less power. Solid state drives are faster. and require less power. but not CD media. Any Time. DVD drives can readBlu-Ray media. C.actualtests. more reliable.com Ac tua lTe A. B. DVD drives can readBlu-Ray media. which of the following holds true? A. and CD media. SATA drive sts . Blu-Ray drives can read Blu-Ray media. D.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 .www. DVD media. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. and require more power. more reliable. IDE drive C. and require more power. USB hard drive B. but not CD media. magnetic drives. more reliable. Flash drive D. C. B.

CompTIA 220-701: Practice Exam A. Any Time. Liquid cooling systems are less effective at cooling the processor. HTTPS D. C. FTPS C. Liquid cooling systems are more effective at cooling the processor.co m . D. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. 23 D. A switch interconnects devices on the same network to be able to communicate.actualtests. FTP B. 21 C. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. A router broadcasts all data packets that are sent on the network. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. 20 B. Liquid cooling systems are less efficient than the traditionalheatsink technology. C. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. "Pass Any Exam. where a router interconnects devices on a network. and a switch transmits data directly to the device. by default? A. B.www. Which of the following ports needs to be blocked to prevent Internet access? A. where a router interconnects one or more networks. A switch interconnects one or more networks." . B.com 273 Ac tua lTe QUESTION NO: 901 sts .

Backup the hard drive. C. which of the following file system formats would be the BEST choice for security purposes? A.com Ac tua lTe sts . Hibernate Answer: D "Pass Any Exam.co m 274 . A switch broadcasts all data packets that are sent on the network." . D. and a router transmits data directly to the device.www.CompTIA 220-701: Practice Exam D. FAT32 C. Update the device drivers. CDFS D. Wake on LAN (WOL) B. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. Format the hard drive.actualtests. which of the following is the BEST task to perform? A. NTFS B. Suspend D. B. Any Time. Partition the hard drive. Standby C. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC.

WPA D. SAFER+ is used to encrypt Bluetooth communications. WEP B. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A. WPA was an upgrade. but that could be easily hacked. Disk Management D.11i network standard that ensures the most secure wireless encryption.actualtests. Encryption type D. WEP2 C. Security key used C. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A.com 275 Ac tua lTe sts . but WPA2 was the most secure standard." . WEP was the original encryption standard developed for WiFi networks. System Information C. WPA2 Answer: D Explanation: WPA2 is the more secure 802. Device Manager B. Broadcast name B. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam.www.co m .

Ctrl + Alt + Esc B. Windows Key + D C.actualtests. A program that appears to be harmless but has a malicious agenda. B. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25. A malicious program that spreads itself in a system without the need of a host.www. D. Which of the following has MOST likely been performed? A." . IR scanner B. A program that is used to track user information for commercial reasons.com Ac A.CompTIA 220-701: Practice Exam A.co m 276 . QUESTION NO: 910 Which of the following BEST describes a virus? A. Port 25 has been opened. C. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts . Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Fingerprint scanner C. Ctrl + Alt + L D. B. Malicious code that can propagate itself to different host files. Drive lock D. "Pass Any Exam. Port 25 is no longer being used. Any Time.

com 277 Ac tua lTe sts . C. BIOS security D." . PATA D. D.CompTIA 220-701: Practice Exam C. Username and password B. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A. Any Time. SATA B. Solid state Answer: D "Pass Any Exam. Data has been backed up.www.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. Port 25 is running at full duplex. D. Port 25 is setup for port forwarding. Which of following drive types did the technician install? A. m Answer: B . The hard drive has been reformatted. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. B. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside.actualtests. The hard drive is set to pre-format conditions. IDE C. Data has been restored. Biometrics C.

QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A.www.7GB of data. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam. FDD D.7GB? A. Single-layer DVD D. Laser barcode reader C. Optical C.com Ac tua lTe sts .co m 278 . Dual-layer DVD B. IR keyboard D. Floppy disk C." .actualtests. Solid state B.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Any Time. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4. CCD barcode reader B.

Any Time. HDMI B." . Resolution C.www.com Ac A. Auto Alignment B. Degauss D. Task Bar D. My Computer D. Start Menu C. Task Manager B. My Network Places B. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . VGA D.CompTIA 220-701: Practice Exam A. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A.actualtests.co m 279 . Event Viewer "Pass Any Exam. Control Panel C. S-Video C. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A.

Password C." .com Ac Biometric authentication is a security feature preventing access to a device. Cable D.actualtests.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Dial-up C. Satellite C. Dial-up B. Satellite . DSL D. Wireless B. Verbal recognition D. "Pass Any Exam. Any Time. Fingerprint scan B. Which of the following is an example of this feature? tua lTe sts A.www. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.co Which of the following network connections uses an analog signal? m 280 .

0 B.1 C. 7 meters (23 feet) C. Cell phones B. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A.co m 281 . 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2. Any Time. Notebooks C. 10 meters (33 feet) D." .0 interface? A.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A.actualtests. Desktop PCs D. 400Mbps B. 800Mbps D. USB 1.www. PDAs "Pass Any Exam. IEEE 1394a D. 480Mbps C. 5 meters (16 feet) B.com Ac tua lTe sts . USB 2.

15 C.www. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A. Right click on My Computer > Properties > Network Identification Tab C. 800Mbps .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A." .actualtests. Right click on My Computer > Properties > Computer Name Tab B. Control Panel > System Applet > Properties > Advanced Tab D. 150Mbps B. 7 B. 400Mbps D. 300Mbps C. 63 D. Any Time.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam.

" . Intel Pentium 4 Extreme Edition D.co m . Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts . Intel Core 2 Duo "Pass Any Exam. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A. Intel Pentium M B.www. which of the following is the proper way to delete a print job in queue? A. Intel Itanium C.actualtests. Windows 2000 Professional D. Laptop LCD screen B. USB mouse D. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. CRT monitor C. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Windows Server 2003 C. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D.RW drive Answer: B QUESTION NO: 934 In Windows XP. WindowsVista Business B. Optical DVD.CompTIA 220-701: Practice Exam A.com 283 Ac A. Any Time.

numbers appear on the screen. Which of the following is the correct cable to use? A. B. After clearing it with the manufacturer. Answer: B "Pass Any Exam. Any Time." .com Ac QUESTION NO: 939 tua lTe sts . Older ATX power supplies are no longer available. The NumLock option is enabled. 9-pin male to male C.actualtests. Answer: B While replacing an ATX power supply in an older model desktop PC.www. The ToggleKeys option is enabled. the technician observes the motherboards main power connector has less pins than the new power supply cable. Which of the following is the MOST likely cause of this situation? A. The StickyKeys option is enabled.co m 284 . 6-pin male to 4-pin female B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. D. Newer ATX power supplies are 20/24 pin compatible. C. D. the cable is plugged in and the PC is up and running. Which of the following is the BEST reason why this fix worked? A. Newer ATX power supplies do not use pins 21 through 24. The FilterKeys option is enabled. B. Older ATX power supplies have a separate P4 connector. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. 4-pin male to male D. C.

CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. Cable C. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. SODIMM D.www. Print queue C. DDR2 C.com Ac tua lTe sts . Any Time. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A. Between the CPU and RAM B. RDRAM "Pass Any Exam. SDRAM B.co m 285 . On thesouthbridge chip C. DSL D. Fiber B. On the front side bus D. Printer settings D." . Print test page B.actualtests.

11g D. 802.11n C.com Ac Which of the following wireless types. by default. BNC B.11a B. has the GREATEST throughput and amount of coverage? tua lTe sts A. ST C. 802.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam. STP D.actualtests. UTP . RJ-45 D.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 . 802.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A. Plenum B. Any Time.www. Non-plenum C. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A." . 801.

Maximum input voltage B. Compliance in the workplace "Pass Any Exam. Update the keyboard drivers. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work.co m . Which of the following threats has been attempted? sts .www. Re-install the OS. The employees signing this memo and carrying out these new procedures is an example of which of the following? A.actualtests. Any Time.com 287 Ac A. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. Which of the following is the NEXT step in the troubleshooting process? A. Attach an external keyboard. Maximum resistance C. Social engineering B. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. B. The technician explains this is against company policy. Trojan attack C. C. Dealing appropriately with confidential materials B. Denial of Service (DoS) attack D. Press ctrl + alt + delete on the keyboard." .CompTIA 220-701: Practice Exam A. D. Maximum output wattage D. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department.

M.www. and ATM. 30 meters (100 feet) D. Cultural Sensitivity D. Professionalism in the workplace D. Any Time.R.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked.actualtests.co m . It is company policy that all documents be labeled even if they are not sensitive. Exceptions C. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. Event Viewer B.CompTIA 220-701: Practice Exam C. Unclassified B.com 288 Ac tua A. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. Which of the following security elements governs data sensitivity? A. Despite the stricter performance specifications. Self monitoring. Configuration Utility D. 100 meters (328 feet) C.A." . token ring. A. 328 meters (1076 feet) B. analysis and reporting technology (S. Task scheduler C. Which of the following should be used? sts QUESTION NO: 952 . Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. 150 meters (492 feet) "Pass Any Exam.

NiCd B. This chemistry has a high energy density and is lightweight." . NiMH C. Besides they only receive charge if the voltage is low. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam.actualtests. Native resolution B. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. . Contrast ratio C.com 289 Ac tua lTe sts .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted.co m Explanation: The single. Any Time. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss.www. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. Alkaline D. fixed resolution of an LCD is called the native resolution. A. Pixelation D.

Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. True B. The BIOS must support ACPI B. and the operating system. The motherboard must support ACPI D. Higher-quality construction Which of the following is not a requirement for ACPI to function? A.CompTIA 220-701: Practice Exam A.actualtests.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. You always need to compromise in configuration when you purchase a laptop in your decided budget. Increased performance C. The processor must support ACPI. Any Time. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. Desktop replacement D. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A." .co m Answer: B 290 . ACPI must be supported by the computer motherboard. YOU must be running Windows 95 or later C. . Answer: B Explanation: You need Windows 98 or later to use ACPI.www. basic input/output system (BIOS). the motherboard and processor must support the standard. QUESTION NO: 959 "Pass Any Exam. Portability B. In addition.

184-pin DIMM D.com Ac tua lTe sts . EMI Answer: A "Pass Any Exam. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. Any Time. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. The SIMM is the predecessor to the DIMM.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. 72-pin SIMM C. Touchpad B." .co m 291 . CRT D. such as wireless communications. The SDR SDRAM uses DIMMs with 168 pins.www. Point stick D. ESD C. 200 MHz and 266 MHz with operational voltage 2. RFI B. Mouse C.5v. 168-pin DIMM B.actualtests.

DOS B.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers. . Logic bomb D. Another computer with the same video card B. The manual that came with the card D. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A. C. The server log Answer: B. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum." . D. Boot the system without scanning drives. Worm C.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode.com 292 Ac tua lTe sts A. Any Time.actualtests. Windows loads only basic files and drivers so that you can find out the configuration errors easily.BAT and CON FIG. Skip loading the Registry.) A. Run Windows without processing AUTO EXEC.co m What does Safe Mode allow you to do? .SYS B. thus forming an image on the drum? "Pass Any Exam.www. The video card manufacturer's website C. Where could you check for troubleshooting information? (Choose all that apply. Start Windows using only basic files and drivers.

When a password policy enforces complex rules. Worn pickup rollers C. C. Generators extend the requirement to periodically change passwords. Dirty drum D. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum.co m 293 . Automated System Recovery (ASR) B.actualtests. D.CompTIA 220-701: Practice Exam A. RDISK. Brokenfuser Answer: B QUESTION NO: 967 A. Generators eliminate a user's tendency to create passwords that can be a security liability. Generators eliminate the requirement to establish log-in attempt limitations.EXE "Pass Any Exam.www." . Writing B. Defective toner cartridge B. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. thus forming an image on the drum. B. Generators create new passwords every time a user signs in to prevent social engineering. What can we benefit from a password generator? lTe sts . QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A.com Ac tua A password generator can be part of a password manager. Developing D. Transferring C. it can be easier to use a password generator based on that set of rules than to manually create passwords. Any Time.

Enhanced Startup Disk (ESD) D. A. CSMA/CD "Pass Any Exam. DVD media. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. AC out Answer: C Explanation: The AC in.actualtests. False Answer: A QUESTION NO: 970 Of the following voltage pairings.com 294 Ac tua lTe sts . of power supplies and AC adapters? A. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. DC in. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. True B. CSMA/CA D." . Any Time. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media.co m . and CD media. AC in. ISO C.www. AC in.CompTIA 220-701: Practice Exam C. DC in. you need to use Automated System Recovery (ASR). DC out C. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. DC out D. which one accurately represents the input and output. AC out B. respectively. OSI B.

4GHz radio frequency and are directly compatible with each other? (Choose all that apply. Normal C.11b and 802. 802.11a B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A. Although Incremental backup clears the archive bit.11g. 802.11g tua Which of the following wireless IEEE standards operate on the 2.com 295 Ac A. 802.11b C.actualtests. The normal backup clears the archive bit after backing up to let the system know that the file was backed up. Complete B." .co m .www.4GHz radio frequency range and are directly compatible with each other are 802.11d is not a commonly implemented standard. it only backs up files the files that have changed since the last backup. you need to select the normal backup type. There is no such option as Complete backup. QUESTION NO: 973 Answer: B.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit. Copy backs up all files but does not clear the archive bit. Any Time. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam.11d D. Incremental D.11a operates in the 5GHz range and 802. 802. 802.) lTe sts .

WINNT. Perimeter security B. 360KB B.44MB. WINNT32.EXE D.actualtests. .www. QUESTION NO: 977 "Pass Any Exam.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively." . The extended-density 3½? floppy diskettes can be formatted to 2.EXE C.88MB. SETUP. INSTALL. It is the first layer of access control that is intended to delay or deter entrance into a facility.BAT B. 720KB C. Any Time.44MB D. Security zones D. 1.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A. 2. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility.co m 296 .EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A. Mantraps C.CompTIA 220-701: Practice Exam A.

Configuration file issues C. Star B. AUTO EXEC.actualtests. ERASE C. System. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. BUS C. and then remove it from laptop. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first.com 297 Ac tua lTe sts . System files not found B.co m . True B.BAT issues D.www. A. UNDELETE B. which command do you use to remove the Hidden.Boot file issues Answer: C "Pass Any Exam. and ReaD. ATT RIB D. Swap file issues OE. Any Time. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A." .CompTIA 220-701: Practice Exam In order to delete and/or replace system files.Only attributes on the file before you replace the file? A. Ring D.

TCPACKattack B. Read Only C. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A. System "Pass Any Exam. Smurf attack C. False tua QUESTION NO: 983 lTe Answer: A sts A. Which type of attack is probably occurring? A.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol." .co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system.www. Virus attack D.com Ac A. The server indicates that it has exceeded its session limit. True B. Any Time. Hidden. B. True B.actualtests. m 298 . False . Archive D.

Satellite C. and System attributes on the files. Cable B." . Any Time. FTP C. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts .D Explanation: On a FAT 32 partition in Windows XP you can set Hidden.D QUESTION NO: 986 A. True "Pass Any Exam. Read Only.B. They are supported by NTFS files system.actualtests.C. Compression Answer: A.co m 299 . eSATA and Express Card/54 are examples of hot pluggable devices A.CompTIA 220-701: Practice Exam E. What services are associated with these ports? (Choose two. QUESTION NO: 985 You are administering a system that has been locked down for security reasons. The attributes such as Encryption and Compression are not supported by FAT 32.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Refer to the following Internet connectivity methods. HTTP D. DSL D. Telnet B. You notice that among all of the other ports. port 443 and port 80 have been disabled. Dial-up Answer: C QUESTION NO: 987 USB.) A.www. HTTPS Answer: C. Archive.

BIOS D.com Ac tua lTe sts QUESTION NO: 989 . LDAP Answer: C "Pass Any Exam. POST B.ROM drives.25-inch form factor and must be installed in the larger drive bays C. floppy disk drives can no longer be purchased new.CompTIA 220-701: Practice Exam B. you must insert the connector correctly or the drive can be damaged. User Accounts C. the floppy drive requires no external access. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A. CRT B.actualtests. is necessary to be entered before booting into the operating system? A.www. LCD D. Because it is antiquated technology. Like a hard drive. once setup. Like DVD.co Answer: D m 300 . Any Time. B. Although some drives might not clearly key the receptacle for the Berg power connector. LED Answer: B QUESTION NO: 990 Which of the following password. floppy drives have a 5. CCFL C." . Hide answers/explanations Atypical backlight technology is A. D.

one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location." .CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. the portable computer will automatically connect to a wireless network. Any Time. Which of the following feature enables that? A. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. a portable computer with a docking station is generally connected to a local wired network. "Pass Any Exam. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards. Live CD B.co m 301 .com Ac tua lTe sts . Driver signing D.www. B. however. Floppy D. modern operating system on a computer lacking mutable secondary storage? A. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. which statement concerning CPU and RAM configuration is most true? A. C. Roaming profile B. Hardware profile C. if it is used in a hotel or on an airplane. D.actualtests. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. Network C. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. For example.

Remove Backlight D. malicious software that is self-replicating and self-propagating B. VPN C." . During your working hours. Remove PC card adapters B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A. FTP B.www. Remove DVD. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. what is your recommendation so as to avoid the potential damage during transit? A.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m .ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. Remove LCD C. malicious software that changes the user's home page D. As an experienced technician.actualtests. WAN D. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company. Any Time.com 302 Ac tua lTe A. malicious software that monitors Internet surfing habits C. HTTP sts .

) A. Subnet mask C.co m 303 .www. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. C:\System\Windows32 C. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. C. C:\Win\System32 "Pass Any Exam. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 . IP address B. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. DNS server Answer: A. D. B.B A.com Ac tua lTe Refer to the following descriptions. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. Default gateway D. True B." . A VPN is a secured line of communication between two points through a public network. C:\System32\Win B.actualtests.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. Any Time.

General protection fault C.com Ac tua lTe A.www." .CompTIA 220-701: Practice Exam D. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. System lock-up sts When a Windows-based application attempts to access memory another program is using. Windows protection error B.actualtests. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. Inverter C. SPGA "Pass Any Exam.co QUESTION NO: 1002 m 304 . Screen D. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A. LPGA D. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. ZIF C. Backlight B. Socket479 B. what is the error that will be generated? . It also occurs when a program tries to access a memory address which does not exist. Any Time. Illegal operation D.

Double-sided. single-layer DVD.com Ac A. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. single-layerBlu-ray disc C. Controller C. Moving the mouse pointer to the top of the Taskbar. and then clicking and dragging D. Right-clicking the mouse and dragging the Taskbar to make it bigger B." . Any Time. Drive interface B. Left-clicking the mouse and double-clicking the Taskbar C. Hard disk D. No other given options can store roughly more than 17GB of data. double-layer DVD+R B. Highlighting the Taskbar and double-clicking in the center tua lTe sts .co m 305 .www. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format.R D. Double-sided.actualtests. The dual layer capacity of Blu -ray disk is 50 GB. Double-sided. Single-sided. pausing until the pointer turns into a double-headed arrow.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. Host adapter Answer: A "Pass Any Exam. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A.

www. Perimeter security D. Social engineering B. you notice a discolored area. Power surge D. 22 C. Biometrics "Pass Any Exam. 21 B. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. Spilled liquid B. You explain to them that not every attack depends on implementing advanced technological methods. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. QUESTION NO: 1007 To increase security. take advantage of human shortcoming to gain access that should otherwise be denied. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. and a host adapter. controller. What is usually a cause of this? A. you decide to use your firewall to block the Telnet protocol. Some attacks. 23 D. IDS system C. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. Improper manufacture C.actualtests. you're trying to educate users on the importance of security. you explain.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk." .co m . Any Time. Which port will you need to block to prevent Telnet from being used? A.com 306 Ac tua lTe sts . A HDD magnetically stores data on discs that are known as platters. What term do you use to describe attacks of this type? A.

It was used with trademarked name FireWire.www. This is because it is not only high speed but also supports isochronous data. Any Time. 63 D.actualtests.co m 307 . lTe sts .com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer.link and Lynx. which means delivering data at a guaranteed rate." . /help C. Other companies make use of other named such as i. A. such as video devices.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. /? B. /and D. 15 B. 127 C. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. /more Answer: A QUESTION NO: 1012 "Pass Any Exam. which can connect up to __peripherals in a daisy-chained topology. to describe their 1394 products.

C. Ipconfig C. Answer: D "Pass Any Exam. Toner cartridge C. Ink cartridge B. Any Time.www. D.actualtests. Left-click a directory and choose Find. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. Ping B. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle." . B. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). Click Start-> All Programs-> Search. Daisy wheel D. how can you start a search for files and folders? A. Tracert D. This ink is fired through Ink Cartridge. tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. Run search. Paper tray Answer: A QUESTION NO: 1014 In Windows XP. sts . Click Start-> Search.exe at the command prompt.co m 308 .CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper.

Any Time. Class A B.1. which of the following are good procedures to follow? (Choose all that apply. AT system connector B. Class B C. What class is this address? .) A. Display an OSHA poster in a prominent location. Berg "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Lift by bending over at the waist. C." . Class C D. D. Answer: C.) A.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment.www.C. Use a cart for heavy objects. This is not a valid IP address .actualtests.18.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. B. Keep records of accident reports. Carry monitors with the glass face away from your body. D.co m You have a computer with the IP address 171.226. C. Answer: B. Provide properly maintained tools and equipment. Ensure that there are no safety hazards in your path. B. Attend yearly OSHA safe work environment seminars.com 309 Ac tua lTe sts A.

A broken cleaning blade Answer: C.com Ac tua lTe sts The docking station adds expansion capabilities.CompTIA 220-701: Practice Exam C. What two things are the most likely causes of this problem? (Choose two. as well as additional ports." . False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. For example. without sacrificing the mobile computing functionality of the machine. S3 D. A bad erasure lamp D. you see residue from previous images on the output. S2 C. A faulty transfer corona wire B. to a laptop. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. Molex D.D QUESTION NO: 1022 "Pass Any Exam. S4 QUESTION NO: 1020 A.co m Answer: C 310 .) A.www. An overheating printer C. .actualtests. Any Time. True B. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A. S1 B.

you are responsible for fixing the problem. So. Inform the customer that others are waiting. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. B. What is the best answer to that? A. The technician will get back to them as soon as possible. Recently. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. while Berg connectors are used with floppy drives. the customer is anxious to know when he might come back to pick up his computer. D. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. there is something wrong with it. Memory cards C.co m . Ask the customer when they would like to have the work completed. he takes the computer to the Repair Center and as a technician. D. Ask the customer to check daily to see when it is completed. SoliD. Any Time.www. but he has no idea what the problem is. SATA hard drives most often use the same type of power connector as PATA hard drives. C.actualtests. C." . Therefore they use Molex connectors.com 311 Ac tua lTe sts .state drives D. B. Give the customer an estimated time for repair based on the technicians assessment. Before leaving the Repair Center. The 4 pin Berg connectors provide power "Pass Any Exam.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year. Thumb drives B. Molex connectors are used with PATA hard drives.

lTe sts .000 volts to feel a shock. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector. Netbook D. Both SATA Power connector and Molex connector cannot be used on the same drive. 3.actualtests. The P8 and P9 connectors are used by AT-based motherboards. The charge below 3. 300.co m . It has a fliparound screen and can be held like a large notebook.www. It also allows you to write notes directly on the screen with a special pen called stylus. 30. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors.CompTIA 220-701: Practice Exam supply to floppy drives. Any Time. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. Tablet C. SATA hard drives and PATA hard drives do not use the same type of power connector.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3.000volts C. "Pass Any Exam." . Luggable B. 300volts B.000volts D.000 volts is below human sensation.

co m 313 .com Ac tua lTe sts . True B.actualtests. False Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB." . Any Time. eSATA and Express Card/54 are examples of hot pluggable devices A.www.