Satisfaction level of privilege customer in leading banks

FOR SBI
Q.1 what is your Overall Experience with the services and product feature offered by the bank? 1 excellent 2 very good 3 good 4 fair 5 poor

Q.2 what you think about the fees that you pay for availing various services by bank? 1 very low 2 low 3 moderate 4 high 5 very high

Q.3 how much marks you will give to the bank? 1 2 3 4 5 6 7 8 9 10

Q.4 what is the like hood that you will invest most of savings with the bank? 1 extremely likely 2 very likely 3 somewhat likely 4 not very likely 5 not at very likely Q.5 how much you are satisfied from the bank that you will recommend to your family member/relatives & friends? 1 extremely likely 2 very likely 3 somewhat likely 4 not very likely 5 not at very likely Q.6 what you think about the knowledge of the employees? 1 excellent 2 very good 3 good 4 fair 5 poor Q.7 how you will rate the treatment in bank? 1 excellent 2 very good 3 good 4 fair 5 poor Q.8 Speed of resolving your inquiry/request/query? 1 excellent 2 very good 3 good 4 fair 5 poor Q.9 how was your Overall Experience with the internet banking?

1 excellent 2 very good 3 good 4 fair 5 poor Q 10 how was your Experience of interacting with the Call Center Executive? 1 excellent 2 very good 3 good 4 fair 5 poor Positive experience  Bulk availability of ATM counters and branch offcs. Address:…………………Koparkhairane………………………………… Mobile no……………u know Date……………. offices asking for DD for SBI only  Customer Inquiry handling is exceptionally good in branches of urban areas/ Class I cities  The add-on services are satisfactorily Negative Experience  Long waiting in queue  Lack of services in smaller branches/ in rural areas  Rude behavior with less privileged classes  Customer Inquiry handling is exceptionally bad in branches of rural areas/ class III and lower rated cities Name:…Deepa Chatterjee………………………………………………………………….22-06-11 THANK YOU .  Most of the PSU and registered Govt.

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