.... S
or International

o

s

lwonne Dubicka

Marqaret O'Keefte

Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies WNW.longman.com , Pearson Education Limited

Zealand - page 47br; Travel Guide South Africa - page 29; Travel Guide SI Petersburg - page 35. 57: Travel Guide Thailand - page 53; Travel Guide Venice & Veneto - page 22. 23. throughout the world. The front cover photographs are all • OK with the exception of the middle image which is ' Quadrant Picture LibrarylThe Flight Collection. The back cover photographs are all' OK. Illustrated by Bill DonohoeT

2003

The right of Iwonna Dubicka and Margaret 0 Keeffe to be identi.fied as authors of thls Work has been asserted by them [n accordance with the Copyright, Designs and Patents Act 1988. All rights reserved; no part of this publication may be reproduced. stored in a retrieval system. or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of the Publishers. First published 2003 Fourth impression 2006 ISBN-13: 978-0-582-47989-0

ISBN-1 0: 0-582-47989-4 Set in Syntax 11115pt Printed in Malaysia, CLP

Acknowledgements
Author acknowledgements people 'for their contributions, encouragement and hard work: Eustasio Gavilan. Eli Rid!er, Albert Prades, Kim Ashmore, Anne-Marie Hennessy, Anita Herron, Marta La Torre, Nathalie Lebris, Maribel Marci , Sean McGuinness, Jane and Simon Munn. Kelly and Leta 0 Donnell Joan Offroy, Kash Sandhu. Alison Wilson as well as our friends, families and students. We would also like to thank Ian Wood, our editor, for his invaluable input and professionalism. The authors and publishers are grateful to British Airways permission to reproduce the article on page 45. Photo acknowledgements The publishers are grateful to the following for their permission to reproduce copyright photographs: Art Directors & TRIP for page 19; Benihana Restaurant for page 13; British Airways for page 39; Cunard for page 26; Gerald Cubitt for 46 bottom left; Inghams Travel for pages 49 and 51: James Davis Travel Photography for page 45; Photo bank New Zealand for page 46 bottom ri.ght; P&O Cruises fOT page 24; Photosource for page 46 top; Alex Smailes for page 5. Images taken from DK Eyewitness by Darling Kinders!ey Limited: Travel Guides published for

We would like to thank the following

Travel Guide Barcelona - page 17, 18; Travel Guide Floridapage 9. 11; Travel Guide Cracow - page 43; Travel Guide Cruise Guide to Europe - page 25; Travel Guide Istanbulpage 33; Travel Guide Mexico - page 61; Travel Guide New

2

English for International Tourism Pre-intermediate
Contents
Unit 1 Unit 2 Unit 3

Workbook

All. in a day s work
Fly-drive holidays Table for two City tours Water cities Cruise ships Service and sofety East meets West Window seat or aisle? Businessor pleasure? The great outdoors Winter holidays Land of smiles Enjoy your stay Winds of change Vocabulary exercises Answer key

Unit 4
Unit 5 Unft 6

Unit 7
UnitS Unit 9

Unit 10
Unit 11 Unit 12 Unit 13

Unit 14
Unit 15

5 The main topic of this text is A what Eustasio does during the day shift. -c > n:J n:J C C only at weekends. at/) . C concierge. 3 During the night. C what Eustasio likes most about his job. D sends faxes confirming A telephonist B housekeeper. he also works as the hotel's 4 When there is a group booking. D when they check out. « 2 When he works at night. . C the next day. B meets a lot of guests. B night shifts. he checks the names on the running li"st A when the group check in. D Eustasio's duties as a receptionist. 1 Eustasio usually works A day shifts. D manager. Bthe difficulties of being a receptionist. he A helps the manager. C checks the hotel records.• I reading My job 1 Read the text on the opposite page and answer the questions. D in the afternoons. bookings. B immediately after they check in.

After that. When I'm on night shift I'm responsible for the 'close of day' _lcheck both the manual records and the computer records to see which rooms are occupied.. 1 check people in as fast as possible because they have usually travelled a long way and I know they are tired.. guests records 3 confirm 4 check in 5 c) calls prepare d) enquiries e) the telephone f) bookings g) 6 answer 7 deal with 8 take 9 put through reservations h) bills i) faxes and emails . prefer work frorn 7 am to 3pm but check in new guests and prepare bills for the guests checking out. The manager is not on duty at night or at the weekends so I'm responsible for everything at these times. take reservations tWU put calls through 10 other departments..l ~~~- 0 Allin a day's work Eustasio Gavilan. which are unoccupied which are closed for maintenance and which need cleaning.. There are often differences So 1 phone the agency to confirm group names._ 2 send ~b) a) duties. of all the IJames [rom the booking agents.ustasio's 1 check --... we receive a running lis\. deal with enquires. I'm a hotel Ireceptionist.. I check the running list against the names of guests who checked in. Before a large group checks ill. I r_usually occasionally work nights. the vocabulary Duties 2 Match the verbs with the nouns to show some ofE.. I also answer the telephone cans. During the day shift I send faxes ami emails confirming bookings.. receptionist at Darkwood Beach Hotel. Jamaica working during the day because I meet more guests...

3 The hotel (not / offer> 4 We (not / serve) 5 Guests often (ask) on Mondays. ...««..««.«.««"«««««.. for an alarm call.« 1 Darina (not! work) "" .r~«.««««« «««««««««. 2 The housekeeper (change) ««««««««««««««««««. 6 A waiter (not / finish) ««...r:(t. arrive wash dean 'fly stay change carry finish go make tidy do watch -es check take -s 'arrive~ 6 Complete the sentences with the correct form of the verb in brackets. .««. Monday summer the weekend the morning night in 7o"dock midday Febru.«««««.9.«««..'«"." ..language focus Adverbs of frequency 3 Put these adverbs in the correct order from most hardly ever sometimes often to least frequent.. room service after 11 prn.I'i_e_Ve_T __ ---i1 100% 1--1 0% Prepositions of time 4 Put the words in the box In the correct groups. the towels every day..30 pm the autumn 2001 8 at December on Present simple 5 What are the he/she/it ending's for these verbs in the present simple? Put them in the correct groups.««"«««" .««"«««««..««"««" dinner before 9 pm.". .««"«""'«««""«««.. never always occasionally usually h_ar_d__.. •• ««. «"..«.«"~P~~. work until late at night.ary 11.'t!.

~. .L4Q:jq. ~--- 0 AU in a day's work present simple question for each answer. 5 " About forty hours a week.ha. . By bus. vocabulary Nationalities 8 Match the countries in the. I hardly ever work on Sundays.l 7 Write an appropriate 1 2 In a small hotel. Italy Ireland Portugal Australia Spain BrazH Poland China a 110 9 What are the nationalities group from these countries? Australia Put them in the correct below. China . near the city centre. 6 . I'm a hotel receptionist. . box with the outlines.~4Qs.Chine-&e- • • . I usually start at 8 o'clock in the morning. . Italy lreland Portugal Canada Spain Brazil Poland China South Africa "n -ien Hungary Japan Kenya Sweden Taiwan Turkey -isi: -ese Italian pronunciation Word stress 10 Now mark the stressed syllable in each country and nationality. 3 4 . No.

reading Holiday advertisements 1 Which of the advertisements below will these people be interested in? 1 Kashmir and Anita want to go away for a weekend. 7 IftS dl!d 14 "tsfrom £609 Slain.IIts.. airport taxes US fly-dri've 1I0li(ftJys See Pis"ey World F/on(fd.hit £60 o/w ·C LL £90 T(tlf Edillilllr. ro :. 5 Simon. . Jane and their young son love the United States. h) inclusive price .8&8 !£f35 fife/.lIt Dilly £90 Tenen(ehotel alld apartlffelltsfor 4 PI' 711ts£209 Ma/ttJ .trallsfers.1I £45 olw [70 !til - Crete f/1. . 1 sic ~ 2 pp ~ al return flight b) self-catering c) 3 nts 4 HB 5 olw 6 rtn half board nights bed and breakfast one-way flight d) 1) g) e) people 7 B&B 8 incl . ill.4l1dO'fd s/cdptJrtmffft8 OptiOl!dl Hl3 7fftB (rom £215 voca bulary Abbreviations 2 Match the abbreviations with the correct word or phrase.::::.(!om l179 MetiiterrtJl1edff etllisea SpecitJl fates (or pellSi(Jllers >. -0 C'D 2 Trudy is a student who wants to visit some friends on the Greek islands. f/1. 1I0te/.s:::: Cl> "'C I o > [)v/. 3 John and Silvia like all kinds of sports and outdoor activities.4lffstefdtJlII 2 I1t8. ·c o LL I ~ "'C 4 James and Mary want to organise a holiday with a large group of retired friends from their club.

C·R·A-W-L~E·Y.... taxes 4 Complete the dialogue with the phrases in the box.... rtn flights... Ocean Drive Miami Beach '7 We spoke on Monday...... 3 star hotel..... weekend supplement £15 rtn 3 star hotel. Gatwick the 17 Ah yes.. p.............~y. Does it have a cot? We have a one-year-old Travel agent I'm afraid 5........... So.... B&B £2 15 + airport Paris....... Rome... s 10 Number of children (under two): Speeial requests: .... the fly-drive holiday to Florida for four? That's right.......... 8&B £189...!. And you're staying in Customer That's right. For the last fortnight ..... 5 Now complete the form for David Crawley'S booking.... ' Name of customer: .. Customer Travel agent August and returning from Tampa the 31st.. 3 nts. 2 the most expensive deal? Which one o·ffers: 3 the most meals7 Copenhagen.......... .. Yes. ........\. Certainly Yes... r ] Type of holiday: location: Type ·Qf eccomodatton: Number of nights: Out date: Departure airport: date: Oepa'rture airport: Return Number of persons: ......: Sunny Planet Holidays '..... you're leaving london apartment? baby . please? can I help you Travel agent Customer Sunny Planet Holidays Hi...8 Fly-drive holida...~!'!.~'i... 3 star hotel....6... sir.......... flights. Travel agent Customer Travel agent Customer Travel agent ..ys ::I Look at these city break holiday adverts in a newspaper.................. rtn flights...... ............... David Crawley.2 nts....... Reservations :..... I'd like to confirm a holiday booking... in August... a self-catering '................... rtn flights.~0'.. Sorry..... " " 11 17 9 ... 2 star hotel............. B&B £189 incl. 2 nts.. just Jet me conflrm the details there's an additional charge could you spell your surname can I have your name '7 '.. 2 nts..... 1 the best deal? Barcelona. it's David...... ... HE £2 I 5 incl.....

.9 .e_ WednesdayThuirsday- Frida - ---- . .1:: f\rrive.. David - 7 Change David's diary according to his new travel plans.e. CC. " 1 J we11 in the . i).Message Ssend To. a meeting but I'll phone to confirm when I'm back country.! meeting in wmbrid.. to Cambridge on Wednesday for in the I..Monday and I " to the office until Tuesday. Priority'" tGOptions . II Lesley J ~~========~============~ I. Could you also please check that a taxi (corne) Airport at 17.Da offic.g__e..!..-------------r rel Hi Lesley I hope every thin 9 (go) office.Tampa - Lonnon {"Iatwic... ----' arrangements J . ..~. on Sunday night as fly 'back on . Best regards.y- . ..00 hrs pick us up from Gatwick on Monday? ' to Thanks for everything.~9. I (write) you know that we (have) in Florida but we've had to We (not / fly) planned.: n. 1 Subject! !travel 1 I... We've decided (no·t / return) I (travel) " " to i. QSave 00 ~ A~ (j) Insert file.__ Sunday .l this change email to let a great time our holiday plans. Diary Saturday Monday Tuesda.. Untitled .'•.9. offic.II~ t' I· ~==========~~==~--_.language focus Present continuous 6 Complete David's email to his secretary with the correct form of the present continuous.

. Gasoline is inexpensive and car rental rates are the lowest in the United States..• _•... a.... __ F_~_~d_r_iv_e_n_O_li_d_ay_S ~ Present continuous and present simple 8 Underline the correct option in these sentences. " .~ 4t_.... 1 David is looking / looks at the offers in the window 2 He is trying/ tries to decide which is the best holiday for his family...... " .!DA is a deli~h~... M M ....... Collision Damage Waiver taxi driver's licence third party insurance minimum age US English vehicle economy models = UK English additional air conditioning D··· II Driving in Florida lUVTNG.... _5 (CDW) ..t. at the moment.. "........ Most higbv. 5 How 6 We are you spelJing / do you spell your surname? ereeccepiing / accept Visa and MasterCard... .ith a word from the box.. vocabulary Language tip gasoline petrol = Car hire 9 Complete the sentences w... Extras like state ....•... The 1 for car rental is twenty-one...... the <at airport than in town. but be careful of 'free' car rental.....~ ••• r' ••••• _•••• ~ •••• _•• _r" _.. • ake sure your car rental agreement includes . Ply-drive deals can be 50 percent cheaper.also known as Loss DamageWaiver (LOW) .. 3 They are having / have a fly-drive offer to Florida.:ays are uncrowded. passport and a credit card. Rental agreements include .•.... power steering and s __i.. f ou rent when you y arrive} it is usuaJJy cheaper to rent: a .•.... C I amount of gas.. " .... ost international car rental agencies offer a range of vehicles from •••••••. and Floridians are considerate drivers....•...... All rental cars come with an automatic trans" mission. or supplementary liability Insurance........ B to convertibles..... All you need La rent a car is your "' ~~ ~ . ·rental costs in Florida are quite cheap and you r can save money by booking and paying before you leave home. but drivers under twenty-five sometimes pay extra.. 4 The travel agent is asking / asks him when he wants to travel.. but it is best tobuy _ __ __ ___.JN f'lDH.••••...af..or you will be responsible for any damage to the car.•... I and insurance are not included in these offers....

the answer the questions... and served by the chefs. 6 When is the children's special available? A every lunchtime B all day Sunday C Sunday lunchtime D all weekend 7 Which of these children cannot have the kids' menu? A Rachel. served by waiters. aged six e their cousin Tim... Benihana restaurant on the opposite page and 1 What type of restaurant is the Benihana? A Chinese B Indian C English D Japanese 2 How much does an evening meal chosen from the menu usually cost? A £850 0 ~ B £12 C £14 D£3Q . CIJ L. served by the chefs. 3 Which of these groups cannot reserve the private dining room? A a family group of eight B ten people having a business lunch C an office party of twenty people D six people celebrating a friend's birthday 4 How many people can sit together at the hibachi table? A eight B ten C twelve D sixteen 5 The food is prepared and cooked in the A dining room B dining room e kitchen and D kitchen and and served by the waiters. aged eight D their cousin Helen. aged ten B her brother John. aged nine .reading The Benihana restaurant 1 Read the article about..c ~ 0 .

thrown around and chargrilled by the chefs.75 highchairs available Freshly cooked Japanese food and the theatrical performances by the chefs make this establishment very entertaining.50 set dinner from: £14 house wine (bottle): £12 six vegetarian dishes wheelchair access private room available (max 12 people) !tidsl menu Sunday lunch only from £4..g o . freshly cooked and steaming hot... chicken salad pizza grilled vegetables mushrooms onion soup steamed rice king prawns II a~ . .. Prices aren't cheap but then meals such as the tuna fillet steak. Cl" o "'" vocabulary Dishes 2 Match the pictures with the dishes in the box. offer good value for money. He then serves it.. fish and vegetables are chopped. the Benihana Regal.. The clientele consists mainly of families and noisy parties. steak and pasta meals. Watch the way your meat. which Includes king prawns and hibachi steak wHh mushrooms. On Sunday lunchtimes under-tens get their own menu which includes a selection from chicken. . . The menu is made up of mainly teppanyaki-style complete meals. Take your kids to see this spectacle. Diners sit around a hotplate (hibachi) table for eight. Adults will have fun too. Each table's chef brings in the ingredients and theatrically prepares the foad.l D Back Stop Refre1ih ~-~ e Table for two Home AutoFil1 Print Mail @ Microsoft Outlook Expr-ess @ Micl"osoft OfficE' ElEnlHAnR average cost: £30 per head set lunch from: £8.

9.~ more wine. . I'll get your drinks. Fo. This place offers a with brown rice and white chocolate 11lOUSSl! I vegerable I vegetables'. ice. we haven't got 8 time. . Waiter Sarah David Waiter Sarah David Sarah David Sarah David Would you like p. I had decaffeinated The wanress recommended c()jfie I coffees 1. any. And there aren't .. The paella sounds delicious! What do you think? .rD. . please. Befor..m~ l drinks before you order your meal? 1 Yes please.Q.JlSbroo.. There aren't 4 people here tonight. Good idea.m mat I mushroomss and mOUSJieiJ which is the best We also had a side order I've ever tasted.. please? fried egg and bacon orange juice in the fridge but we haven't tomato juice. I bad grilled salmon I salmons" served with wild U'/. we had twO dry mar. much. .. It's still early.tit~i~. tables free? 5 Complete the dialogue with some.r starters We150ttihad a simple s~ood saltzd I salads ' made WI rh fresh praw17! pmums). It's a seafood restaurant Sarah! There are .. we ordered rue meal. 1 Would you like . light white haC! some herbal teal temH• wine! unnes? roaccompany the mea//rrfealslO. meal.~. For the main course. . Afcer the of roast . 2 Would you like 3 Could r have . 4 Can I have for breakfast? 5 We've got got 6 She doesn't like 7 It was S Are there . .1 and David a delicious. Let's order when the 4 waiter comes back. 6 meat dishes on the menu. A dry martini for me please. 7 fish dishes to choose from. I 3 olives.language focus Countable and uncountable nouns 3 Complete the text with the correct options. sir? glass of wine? salt. " excellent chocolate mousse. in style The restaurant we went to Ian nighr was excellent. I expect there'll be " people later.I'1! have a tonic water with real'ly feel Ilke a cold drink. but J don't want Certainly.. many or lots of. me 4 Complete the sentences with a.an" some or any.. kind of cheese..Potato I potatoes" . My favourite part of meal is always the dessert but it is difficult to find a restaurant David had chickm / c/:Jickerll that makes good dJ!SSert! dcssertrll. Well.

e Table for two vocabulary Table service 6 Complete the dialogue with these sentences. typically oranges ~ Down 1 cook food in oil on a stove 2 an orange vegetable that rabbits eat 6 a small. Some garlic bread and olives would Thank you. of house red and some sparkling water. this is terrible service. green vegetable 7 a red. Waitress Customer 7 Use the clues to complete . Would you like to order your drinks while you're waiting? Excuse me! We've been waiting to order for twenty Well. round. goat and sheep's milk 10 a common method of cooking meat 11 the waiter brings you this at the end of a meal 13 a drink made from fruit. we'd like a bottle.-+ Across: 3 it makes food sweet 4 ratatouille is __ with peppers. d) Would you like some appetlsers with your drinks? e) I do apologise. be nice. this food crossword. minutes! 2 Customer Waitress customer Waitress Customer Waitress Customer Waitress Customer Yes. madam. b) Yes. please. please. white or rose drink made from grapes 8 a pink fish 12 it keeps your drink cold . We're very busy this afternoon. a) I'm very sorry. How can I help you? c) I'll be right back with your drinks and appetisers. Yes. aubergines and courgettes 5 a hot starter 8 a popular Italian food 9 it's made from cow.

D The city council made it into a residential area.o reading Barcelona Port Olirnpic 1 Read the article on the opposite page and answer the questions. B The city council rebuilt the area. :J e o 4 What occupies the two skyscrapers? A offices and a hotel B modern offices C a luxurious hotel D restaurants and shops 5 Why is the Olympic port so popular? A because of its business people B because of its shops C because of its nightclubs o because of its restaurants . C The city council made it into a park... 3 Which of these can you not find on the seafront? A two skyscrapers B shops and nightclubs C apartments and parks restaurants m o . 1 What is this article about? A the 1992 Olympic Games o OJ ~ n:J nJ' C o I B the Olympic Village C restaurants in Barcelona D Barcelona's beaches 2 What happened to Barcelona's seafront in 19927 A The city council built a shopping centre.

Barcelona sudclenly seemed like a seaside resort. On the seafront there are two fortyfour-Roof buildings. The lowers stond by the Olympic port which was also constructed for the 1992 games. Four kilometres of promenade and sandy beaches were mode. which make it a popular place to eat out. After lunch you can walk along the beach or sit in one of the stylish promenade cafes. as well as locals and tourists in the evenings ond ot weekends. This area is still known as Vila Ollmpica because the Oly'mpic athletes originally stayed there. vocabulary 2 Which word is the odd one out? 1 nightclub 2 skyscraper restaurant hotel port seafront lunch wonderful build bar office block @V tower park promenade breakfast industrial make 3 marina 4 resort 5 dinner 6 luxurious 7 demolish waterfront beach cafe stylish construct 17 . but the main reason for visiting is the two levels of restourants around the morino.l -------.000 apartments with parks and called the area Nova lccrio. e City lours Port Olimpic The most important rebuilding for the 1992 Olymp'ics in Barcelona was the demolition of the old industrial waterfront. the other is the modern and luxurious Arts Hotel. The city council built 2. This area has shops and nightclubs. One of these towers is an office block. The wonderful outdoor setting attracts business people at breakfast and lunchtime. Spain's tollest skyscrapers.

.......language focus Past simple 3 Complete the text about Barcelona's zoo with the past simple form of the verbs in brackets... ill /dl /rdl liKed . Iosep Fontsere.. . can visit Barcelona's zoo in the city park.... you can also see dolphin and whale shows in one ofthe aquariums at the zoo..... the animals..Nowadays... The architect.....• then still a young student .. _ ........ " at Barcelona zoo in 1966 when he (be) .. The park was originally the site of a fortress which Prosper Verboom (build) ' for Felipe V between ] 7] 5 and 1720...d pronunciatron -ed endings 5 How are the -ed endings of the above past forms pronounced? Put them in the correct groups.. . or Snowflake.....in the box? Put them In the correct groups.. .._~~~ __ ... (arrive) ... In 1878... The zoo tnot I open) s until the 19405... Pare Zoologic Parc de la Ciutad. ~three years old ....... The only known example of an albino gorilla.....c __ ~ __ ·T.. visit design finish want occupy work separate -Ed watch stay open -d -ied liKe.Snowflake soon (become) 'U the zoo's mascot and fathered twenty baby gorillas .elIa he Pare de la Ciutadella has a large boating lake..... The zoo (have) 6 a special design in which moats..... OU Y -=~= Ilke ~==~ __ c=== ~==~~ 4 What are the past forms of the regular verbs . most of the fortress that (occupy) ' the site was pulled down and the park was given to the city to become the venue for the Universal Exhibition in 1888.. or small pools ofwater (separate) ... (design) ? the cascade in the park with the help of Antoni GaudJ who (be) . orange groves and palm trees full of parrots....... Floquet de Neu.

You will need to use ahead over That brings us to the end of our tour of the Olympic Village "" 1 luxury penthouse suite. Arts Hotel. you can see the magnificent twin towers. and US English 8 Match the words wUha similar meaning. CL 0 B U L N A T R D M A N S 'E N M E C E) c F E A R R M M 0 P L U B E E F D 0 T P N R R R N 0 D R R y M H G C 5 S B 0 R B K E N V A 5 T S 0 y T H R T E H R C E D A P C C G R A 0 N L L 0 R R C A UK. you can see the golden fish sculpture which was created for the Olympic Games 1992 . Barcelona the beach or along the seafront 10. In a moment we will have lunch restaurants ' one of the many a the marina.••• 6 the port . UK English 1 petrol ~ US English a) subway ~ b) gas / gasoline c) license plate 2 lorry 3 car park 4 motorway d) gas pedal e) parking lot f) truck g) highway 5 underground 6 number plate 7 coach 8 accelerator h) bus .-4 lunch" you can take straight 5 a walk _ left. the Arts Hotel and the Mapfre Tower which stand . Barcelona's most famous visitors usually stay there. on in next in front e City tours ~-~I the tour extract with words from the box.: there < Barcelona in After 9 _ __ your . the top floor of the hotel is a vocabulary Transport 7 Find ten forms of transport in the word puzzle. of each other overlooking ••••••••••••.. but you need to be 11 to back at our meeting point the Arts Hotel at four o'clock. your right.l Prepositions of place 6 Complete some words more than once.

28 My friend Sue is getting married next month and we're having a weekend away with about ten other girls to celebrate. I'll be out all day visiting the city so r don't want any special hotel facilities. 45 I'd !ike something spedal for my retired parents..1 single room.ities.•• I twenty-four hour room service caters for children single-rate rooms available vocabulary Hotel facilities 1 Match the symbols w. ClJ ~ - 1 Candy Olsavsky. They are golng to the city to meet 'some important new clients. comfortable lounge. The hotel needs to have a lift because my mother can't walk up and down stairs very easily... 32 I'm looking for a hotel for our director of marketing and two other members of the department. 4 Bruce Phillipson. becausethey might want to entertain the clients. 23 I'm an art student and I'm going to Amsterdam on my own for a few days to see the museums. 3 Jocelyn Monroe. bath or shower television in all rooms petsallowed rooms for more than two people lift non-smoking rooms hotel parking rninibar air conditioning restaurant 9D reading 1~ 2[1] 3m 4m 5l!Y] [!] 7= 8~ 6 10~ 11 &:t 121iJ 13 111 Amsterdam hotels 2 Read the hotel descriptions on the opposite page and choose the most suitable hotel for the following people. There must be a bar and restaurant too..ith the hotel and room facil. They don't like going out at night so the hotel should have a nice. I haven't got much money and just want a dean. 2 Kerstin Meyer. . simple. Somewhere quiet with old-fashioned service would be good for them.Two of the women are bringing their children and Marie wants to bring her dog. We want to find a hotel with big family bedrooms so three or four of us could be in the same room . . . The hotel must have non-srnokmg rooms and room service.u s. I don't expect to have a room with its own bathroom.

l WHERE TO STAY ----" 0 Waler cities 219 Van Onna BI'oemgrncht 1021 Estherea 1041108. Rooms facing the square are more expensive. 10'15 ex. It occupies two old houses. the Canal House is the most elegant.Rooms: 109 'W This smart hotel 00 the comer of Dam square is popular with business people who are looking for something more intimate than a large chain hotel. W OJ IE Singel 30S. The middle house was recently modernised and now contams an attractive. Marble also features in the bathrooms of the hotel's stylish. and all tile rooms have magnificent views. Rooms. but informal. lunch and dinner are served in an auraerive marbled. modern rooms with en suite bathrooms. Breakfast. modem and well-equipped bedrooms. This longestablished hotel is popular with groups. mIrnIiDl!!I&:1=~ W IT) Cana1 House Kerzersgl"3<:ht148.1015 TN. French brasserie. but rooms at the rearare bigger. staircase and breakfast room. 39(1 Loek van Onna's charismatic B&B was originally three canal-side houses. To preserve the ambience there are 1]0 televisions and children are not welcome. 1012WJ· Rooms: 75 The Estherea occupies four elegant severrteenth-eentury houses. It is within easy walking distance of Dam square and Spui. Room$: 26 Swiss6tel Amsterdam mmr!YJIII=~Ii)~D II~ D'lml"3\(. 96-/~8" 1012 LP. while back rooms overlook a secluded garden. More than half the bedrooms have a canal view. 3 Read the text aga'in. The two buildings on either side offer much more basic accommodation with shared bathrooms. l!aillL'ilHG of the hotel. Antique furnishings are also fOU11d ill the bedrooms. But it is better (0 ask for a quieter room at the back Of all the city's small hotels. Those at the front have views of the canal. Which hotel(s): 1 offers dining facilities? 2 have a lift? 3 are suitable if you want a single room? 4 is best for guests with young children? 5 have rooms for three or more people? 6 have televisions in the bedrooms? 7 has the most facilities? 8 has the least facilities? 21 . Downstairs there is an atmospheric bar with gold mirrors. an ornate breakfast room and a lounge with a grand piano. and neat.

•...•••..mQ. Unfortunately.... taking only twenty minutes to go to the airport. Jh~ form of transport... ..g.. b. bigg..e...••...... This operates from oue end of the Grand Canal to the other and travels slowly enough to get a good view of the palace at the waterside. finding somewhere to sit and rest is (not easy) ' I. i getting two single tickets..... 3 route down the Grand CanaJ because it (not I stop I often) ' the number 1. ..•.••.... which other forms of transport wi ill local Venetians..:tbe.4jnj. (as) . not as .....e:r..••.language focus Comparatives and superlatives 4 Write the comparative 1 big and superlative ... Few cities are (compact) '"Venice and it is po slble to cross the city on foot in thirty-five minutes... The main waterbus services run every ten to twenty minutes but there are fewer after 6 pm. (as) or a comparative or superlative form..lg..?t.•••.. ... forms of these adjectives." way to ee the city but the price are high.. I Venice at a glance ORV1Sn'(lRS TO VE 'ICE... One of (great) n pleasures of exploring the city is walking.. The water taxi is (fast) ~way to I I travel through the city:md out to the islands.. 2 quiet 3 noisy 4 basic 5 modern 6 good 7 bad 8 far 5 Complete the tour gUide extract with as . The gondola is (romantic) means that it is (not I popular) ..... the vaporetti or waterbuses provide (entertalnlng) l I P ...•....... The number 82 offers a (fast) •.... The (good) 2 value service for tourists is the number 1.ct.ng .... The price of a ticket is the same for going one stop or doing the whole route..~ntY.:~1.•. Buying a return ticket is (cheap) ..

M P E C C 0 D E R N R T F R C E a R T U N 0 5 T R A 0 D o H 5 p A A M T 5 0 L 0 l N E H D L 5 F R A C T L B 0 U 5 E A R M C M 0 L 5 C 0 5 M 0 p U A N T B A B L o U S E G R V N E R 0 N V V 0 D 5 C A H V E E P G L E T W F 5 U E L E . stajrcase telephone reception toiletries restaurant ~-~ e Waler cities these words? Which ones are stressed? equipment location atmosphere laundry building services breakfast • language focus t~\epbone • • Comparatives and superlatives 7 Which part (A-D) of each sentence is incorrect? 1 Canal view rooms are usually more expensive that rooms at the rear. A gondola in Venice 8 Find the ten positive ~A G N F R C A T E L E G A N N T F ~. 0 2 The new five-star hotel is the more modern hotel inthe 3 The Marconi is more far from the Rialto than the Londra Palace. ABC ABC ABC ABC ABC 0 D adjectives in the puzzle that describe hotels. 5 The facilities in this hotel are older as tbose in the hotel beside it. .. 4 Our hotel is not as busy in July than in August.l pronunciation Word stress 6 How many syllables are therein Put them in the correct groups below. 0 D city.

. has over II responsil I ·HI·ty as avera ... the . the audiovisual team.. f a r th e ga IIey sa... 6 The Food and Bar Managers directly report to the 7 8 The stage manager and the Cruise Director 00> ••••••• staff include singers and dancers. reading 2 Look at the diagram again and complete 1 The ~~.... butchers and other galley staff.... 2 About 25 percent of the total number of people on board are not x: c. the Chief Engineer and all report to the Captain. 2 beverage.•• vocabulary Cruise jobs 1 Complete following the who's who diagram on the opposite page with the jobs in the box..... 5 In the kitchen or galley.1~.. The cruise ship Arcadia .... .d .. but the 4Th· 3 The Principal Medical officer.~ u GJ e...t .\! is the most senior person on board the ship. there are __ . ... Ul Ul passengers..... . . ..P... .i. ..... the Purser and the Purser's staff as well as general entertainment on board.. the hasa similar function to a head receptionist in a hotel.. Cruise Director Captain Executive Chef Deputy Hotel Manager Purser Food and Beverage Manager the sentences. ff f 00 d an· ...

They are responsible for a particular aspect of the ship's operation. cruise staff.....Cruiss.. other waiters .. electriclahs other Chief I Hotel Manager Oeak and ~ine staff.·... ~ t Restaurant Manager. Director.. stag. stewards.~ . Food and Bar Managers.. including the welfare of passengers.. seamen ( ranks) ·······ottie~·chefs:····. audiovisual team. Chief Radlo other radio offloers Officer... .. ....... entertainment staff .. Maitre d'Hotel. Under them is a hierarchy of staff who make sure the voyage is safe and comfortable for all passengers.. section head waiters. crew and cruise line staff.......aptaln Chief Engineer Doctor........•• s u ..~~ other engineers ElectrIcian. bar keepers and bar walters .. ~ ~ ~ ...e manager. ship 1 deck ~ 2 cabin '---. although there may be a higher ratio on luxury slips.. stewardesses. staff.H··.... bakers.........l T HE CAPTAIN) lAS ~-- e Cruise ships Who's who on board overall responsibility for every aspect of the ship.. There is about one crew member for every three passengers.. concessions staff vocabulary Hotels and ships 3 Match the words used on board a ship with their equivalent in a hotel.. .... ~ t ····Deputy. . cooks........ butchers.. social hostesses. Princ!pal Medical Officer Staff C..... other galley staff ~ h •••••••• _-+ . Purser's ".... 6 u . ~. hotel a) staff b) floor c) head receptionist d) guest e) room f) window g) swimming h) kitchen i) bed pool 3 crew 4 berth 5 porthole 6 chief purser 7 lido deck 8 passenger 9 steward 10 galley j) receptionist . Senior officers report to the Captain..

~her days as a hotel and museum ship in Long Beach..... & .... for example.......... tour operators mal cruise lines in europe (offer) ... Shipping companies (start) ~ z fly-cruises............. ABC ABC 0 D 6 Cruising has lose some of its traditions but formality on board has survived......... Older transatlantic liners (not I be) J able to compete with jumbo jets........... I have worked Present perfect 4 Which part (A-D) of these sentences is incorrect? since many years...... ~ . offeri. D as a purser for three years...... when something began....... ... f ... have worked since 2001.............. (go) ..language focus LANGUAGE TIP • We use for with periods of time. California.............. successful and passengers (never I have) so .. 1 The Greek islands have been popular with holldaymakers ABC 2 How long you worked as a purser on board a cruise ship? ABC 3 I have worked as a purser for I started working 0 on cruise ships.so much choice.. 5 Complete the text with the correct present perfect or past simple form of the verbs in brackets.... Among the new cruise I" ships are Royal Caribbean International's Voyager of the Seas and Cunard's Queen Mary 2........ Since the seventies. A new generation of cruise ships (arrive) 11............... ABC 4 Are you a tourism student for a long time? ABC D 5 Competition D as a purser has made cruising more affordable for the 1990s... of service in 1967 and (end) ~out .. ... Mass cruising Since the early 1970s.. ~wel In the 19605 it (become) 1 cheaper and faster to travel by air than by sea.. ClUlses as a holiday experience.. The original Queen Mary......... The industry (never/be) : in all ' ........ cruises (operate) " continents and new larger ships (enter) " service in recent years. • We use since for points in time.ng to fly passengers a their ships at faraway ports..............

If there is a position availab. friendly person and' am sure' will enjoy working with both passengers and crew members.. 18 March 2002 Royal Caribbean International Employment Department PO Box 3370 Florida Dear Mrs Julia Elmore I send you' my resurnefor your consideration for the position of crew member . and would appreciate the opportunity to have an interview with you. Love from" . please contact me at the above address.le with your compnay3. Although my experience in the cruise industry is limited. I. 1 feel I have the necesary qualifications'. reading A US-style cover letter 7 Correct Janet Burtowski's cover letter.I am also an outgoing. 1he deaner hap alre~di Gleaned the portbole-fl.. There are five mistakes in the underlined passages.am very interested and enthusiastic to learn .l__ ~__ c_r_u_is_e_s_h_iP_S ~ writing 6 Write sentences about what the cleaner has or hasn't done using already or yet.

reading Personal security and health 1 Read the tour guide extract on the opposite page and answer the questions.. c) car parks that are supervised if possible.ilar meaning to the follow. e) certain areas with a tour group. vocabulary 3 Find words or phrases In the text which have a sim. o. d) exploring the city on your own . ro CU u ~ c: 3 You must lock 4 You shouldn't carry b) expensive jewellery in the street.ing. 1 AVOidg. :E ro u « s: ::J U') o I ~ ~ C1J -c en . 1 Which parts of a city can be unsafe? 2 What mustn't you do alone? 3 What precaution should you take against pickpockets? 4 Where should you put some money for tips? 5 Where should you keep valuable objects? 6 When shouldn't you travel by train? 7 What should you do with any possessionsin your car? 8 Where is the best place to leave your car? 2 Read the text again and match the sentence halves. f) U') OJ 5 Avoid wearing 6 It's a good idea to use your car doors at all times.ngout and ~ . i 2 It's best to VISit a) a lot of money in your wallet. Paragraph 1 1 actions that stop something bad from happening 2 not safe or secure 3 jewellery and watches Paragraph 2 4 people who steal from other people's bags and pockets 5 small coins 6 object where you keep your money 7 to give money to thank someone for the service received 8 an object you wear around your body to hide money Paragraph 3 9 strong metal box to keep valuables in 10 able to be seen .

lock it. R D 5 E N T C?N 5 0 R G A N U 0 R A S T A E C A y 0 C U N D U F R H A o T P E) R U T 0 M F N E N 5 0 M F 8 T A N E P P R l E X P X P E E E F R T 0 R C Q B U N 0 p F E o E 0 N F E N N D E P X G 0 A R E P 0 W E N 0 R T A c E N T s V E E 0 U R 0 0 N S l J 0 R E D 0 A T N l y W K l 0 G Y l 5 F 5 H J 5 E 5 D R o 29 . staff and services. anywhere. Inner city areas and townships are probably the most dangerous places . When travelling by car.A rnouey belt worn und er yo ur cia th es 15 useful for keepi ng documents and money. Avoid travelling 011 any suburban trains at off-peak times. Tl\YIN(j~\11! ~-~ e Service and safely S a gun at you. mon m sense and raking some basic precautions. always keepthe doors locked and the windows only slightly open. Make sure nothing of value is visible inside. unless you're in a group of least reno If a crimlnal points -[Jl!\l vocabulary Negative adjectives 4 Find the ten negative adjectives in the puzzle that are used to describe hotel facilities. Keep some change in a side pocket so that you don't have ro produce YOLir walJet whenever you Deed to Lip. obey his or her orders. even if you're getting out for just a few moments.especially at night. Do not go out on your own. Leave valuables in your hotel's safe-deposit box. and don' L go exploring unless you are sure where you are going. Don't wear expensive-looking accessories. Lt Don't go near deserted or poor areas except as part of a tour group.f ~o.l Personal security and health is ~ question O. Use supervised car parks whenever possible. When you leave the car. Pickpockets are sometimes a problem 50 don't carry large sums of money.

.........language focus Making requests and giving advice 5 Which part (A-D) of each sentence is incorrect? 1 Would you mind to show me your passport? ABC ABC ABC D 2 Do you mind not to smoking in the reception area? D D insurance..................... I apologise for the problems you experienced and ...1 make our guests Stay as pleasant as possible. 1 questionnaire to know how we can _... Your commentsabout also been noted and referred to the manager in charge.......... 4 We are recommend all our customers have sometravel A ABC 6 It's good idea to take a map with you ...... your Stay ar our hotel...... ..... YOLI J have discussed the room facilities with OUI head housekeeper and several " _.. Please phone the hotel in advance to reserve your room.........~ Yours sincerely Shannon Reed .... it is very important I can assure you that to us I am very sorry r would like I hope you will allow us I also apologise to Dear Mrs Williams Thank yOLL for taking the time to complete our customer satisfaction _.._ _ ' new b-aby COtS and ketdes have been purchased for the inconvenience caused by the lifts during your stay.... _-..... .............. (? S~!:--~................ ABC D B C D D 5 You should not taking a ........ __ . writing Letter of apology 6 Complete the letter of apology with phrases from the box...offer you and your family a free night's _' stay at our hotel including breakfast...... 3 The tour guide told us that we must to take afew precautions.......... one of the lifts was out of service for routine maintenance work and cl]e hotel was especially busy rhar weekend.. At that time............................. room service have Once again............. _"it is nor normally the siruation. quoting this letter ............... you again and look £orlNard to ..........Iot of money with you............ to hear that you were dissatisfied with the service and facilities when stayed with LIS. " to serve ...

~.\. .? ". C I'll wait here if it isn't going to take long..h~r.:I.\4"~.. 3 Don't smoke in here.i.4i. I asked for a non-smoking room.i.. C No.~. S Make these requests sound more polite. "G. B That's right.. I asked for a double room with balcony... it's in my bag.... I'll take it myself.~. 2 Could J see your passport please.!:l. of course. C That's right. B No thanks.. it's M-U-l-L-E-R."...".D.9. 2 Wait in reception.\.. May I use your pen? f) Service and safety 7 Choose the best response to the receptionist's questions.\~:o?f&.9. B That's right.. 1 Sign here. p'.h"P.\').~.9.~~7.i.~rn!r. I asked for a non-smoking room. My name is Smith. C What do you need it for? 3 Could you sign here please. I asked for a non-smoking room.@n". Ms Muller? A Certainly.. I've booked a room. I'll wait here if it isn't going to take long..5.l. madam? A Yes.. . 5 Don't feed the animals. .. B What do you need my passport for? C Yes. 5 Would you like to collect your passport later? A Yes.Q. 4 Show me your tickets..~f. 31 .9..l--vocabulary At reception 1 Good afternoon. . I've booked a room for two nights. 4 Would you like the porter to carry your luggage to your room? A Certainly.9 .Y:l.\~~.. Can I help you? A For three days. B Yes.

reading Holidays in Turkey 1 Read about the holiday plans of three people travelling to Turkey on the opposite page and complete the table below. Selim Destination Greta Ben ~ fI) Activities GJ en W E fI) 41 GJ 2 Read the text again and answer the questions. 1 What will Selim do in the Uludag National Park? A go shopping B go skiing C visit family D fly 2 What is SeHm going to buy at the market? A a typical plate B a Turkish carpet C Turkish sweets D fabrics 3 Where is Greta going to sunbathe in Kas? A on a boat B on an island ttl C at the campsite D on the beach 4 Where will Greta take a boat to? A the cafes and bars B the island of Mei$ C the island of Umonaza D Kas .

The town Is set between the mountains and the sea. I've visited it once before and I'm gOing . We won't. Of course. ttle palaces.~r.I'm sure we'll visit the defence Wall. 3 Ben is going to buy a for his wife because she loves ceramics and a .swimming platform and a.. be able to see.ends. 2 Greta Kas is my dream. After a few days in Istanbul. and we oansunbaltle attne campsite.again this summer wtth m. We're going camping at Kas becauseitnas a. not much of the city survives today . for his new flat and a for his father because he enjoys smoking. There are great views of the Greek island of Maisand Ulere are lots of boat IIips frnmKas.Ben I used to teach ancient history at school sa my wife and I are going on an archaeological tour around TurKey.P~t. We might also do some shopping in some Of Istanbul's markets and buy a KHim. We'll probably go skiing for a few days. it's a beautifulIsland and.but you can go skiing in the Uludag National Park Which is about sixty miles south of Istanbul.It was discovered by archaeologists in tile nineteenttl century blrt..'- will Ben and his wife not see? >> 1 Selim We're going for a winter holiday to Istanbul. we're going to visit ttle ancient city of Troy wllich is famous for tbe Trojan Horse . Turkish slippers Turkish delight blue and white plate leather belt jewellery box pipe carpet 1 Salim is going to buy a f.. a Turkish carpet. The~e are no beaches to speak of but most Of the hotels have platformswtlere you can go into the sea.. The town comes alive at night The harl:JQuris lit up and tile bars play music.it's just twenty minutes away. We prefer not to go on holiday in the summer because of tile crowds and I'd like to visit family I have there. ._ _ for himself because the one he has is quite old. the 'legendary wooden horse._ . 2 Greta is going to buy a for herself because she loves earrings and __ for her friend because she likes sweets. you know. . one to umonaza.. and Roman Uleatre as part of the tour. Not many people know this. 3. unfortunately.l 5 Which of the following A ancient city of Troy B palaces and the Roman theatre C ancient walls D original Trojan horse fl) East meets West ----~-______. _ .. but tl'lenfs a modern replica.IUlinkI'll take care vocabulary 3 What do you think each person is going to buy? There is one extra gift.

. ..Q............ 1 Helen has decided to go to Morocco for the Easterbreak... l a 4x4 and drive to the desert.. 2 I think I'll buy some ceramics in Morocco but I won't spend a lot...."..•••..... 4 Dave hasn't booked anything yet but he'll probably go skiing.....••.... . Where (you / stay) 2 ? Well.. but it depends.. at dawn..gQ........ we (probably / go) . might I may 4 Match the examples with the rules below.!J . What about you... 3 The forecast says it's going to be quite warm in Morocco next month...... what (you / do) $? No definite plans yet.. d) We use (not) going to + infinitive for strong predictions based on present evidence.... Holiday plans 5 Complete the dialogue with the correct form of going to....... Do you know what the weather (be) . then we (hire) . She's going to stay in Marrakesh for the first few nights......... Wow.......i.. It (be) .......... a) We usually use (not) going to + infinitive for talking about future intentions.... language focus Going to...... 9Q l for a holiday this year? I'm going to Morocco. Dave Helen Dave Helen Dave Helen Dave Helen Dave Helen What (you / do) JfLt9.. ReaJJy? How long are you going for? One week..•.: . with or without present evidence...... c) We use might / may (not) + infinitive when we are not sure what will happen.... ..•... b) We use will / won't + infinitive for predictions.. not yet. will.n<aJ. e) We use will/won't + infinitive for decisions made at the time of speaking... Dave Helen Dave 10 on the internet Ii ..••.••........... will or might.•. We (go) 9 skiing in the Alps......... what (you / do) in the desert? 4 Well...••...... 5 Dave might go to the Alps but he's not sure.. Sounds fun.. in a hotel in Marrakesh..•..5 on a camel ride ..... 6 like in April? Quite sunny during the day. ~ . 7 cold at night in the desert. first of all........... Have you booked anything yet? No. ~.......... I think I (look) tonight and see if there are any last minute offers..

.. ~~~ e East meets West 6 Match the sentence halves to form predictions about the future of 2 The Russian Federation and Croatia...... b) attract more than 220 million foreign tourists by 2020.................l The future of tourism tourism in central and eastern Europe...... will ........ I'd like to good morning .. in particular......... d) an exciting time for central and eastern Europe........ e) head for central and eastern Europe.. c) benefit most from a tourism boom........ 1 fewer 2 reduction 4 probably 7 developing 8 centre 5 monument 6 minority 3 presentation .. f) one of the world's fastest growing tourism centres... 1 The next twenty years are going to be .. 6 tourists to Europe will head for central and eastern Europe by the year 2020? pronunciatron The schwa sound la! 8 Mark the weak vowel sound (fl) in these words.. my name is lisa Barton and ~ talk to you ..... 4 They say the region is going to . The Herm..... ......... but first of all fitst of all.3 about the growth of tourism in central and eastern Europe show you some figures from the World Tourism Organisation ... 5 This means that one in every three tourists to Europe will ...... 3 Forecasters agree that the region will become . 51'11 tell you about some of the popular destinations for city breaks ................ Did you know that one in every three ..... '.......... 51 Petersburg" voca biliary Giving a presentation today I'm going to finally then I'll 7 Complete the presentation with phrases from the box......... some interesting facts.....itage.... 6 Popular destinations will include ..... 4 and talk about some of the predictions for the region . .. a) city breaks in Moscow and St Petersburg.....

reading Airline terms and conditions 1 took at these frequently asked questions (FAQs) on a US Airways page. o show passengers the correct check-in procedures. C explain why planes are sometimes delayed. .L. QJ U) b) Why do I have to be on the aircraft at least ten minutes before departure? c) What if I miss my flight? d) Why should I reconfirm my flight twenty-four hours in advance? ra .. 1 The main idea of this webpage is to A sell more airline tickets. B answer some typical passenger questions..o == "C C I~ o ru QJ en 2 Read the webpage agaln and answer the questions . . website and match them with the answers on the opposite a) Does the airline have to pay for my hotel if my flight is cancelled? C-. 2 Which ot these things should not affect the flight schedule? A bad weather conditions B crew needing rest time C essential repair work D people who miss the plane 3 What must you do thirty minutes before an international A board the plane flight? B arrive at the airport C check in D reconfirm your seat number hotel room? 4 When does the airline have to provide an overnight A when the weather is too bad to fly B when the air traffic controllers are on strike C when you arrive late and miss your flight D when the airline is responsible for the delay 5 What should you do if you are going to miss your flight? A go to your nearest travel agent and phone the airline B pay for a ticket on another flight C contact the airline's reservations service immediately wait tor two hOUfSand then catch another plane o .

weather conditions or air eraffic control)... .... Customers should always reconfirm flight times...••.c going to miss your flighr.."..... ..... .. 2 . . Other customers will be permitted to (Tavel as standby if they arrive ar rheairporr within two hours of their originally scheduled departure time...". -+Across 2 when the plane leaves the ground 3 what you sit on in a plane 6 when the plane leaves late 7 you must have a . . .. . overnight accommodation will noe be provided.g.. you must co nra cr [he airline's reservations service for re-booking infarmarion immediately .....o ~ :: ~ 1.. If the flight wascancelled or delayed because of circumstances not under their control (e.... If you ar.. customers must be on board the aircraft at least ten rninures (50 minutes international) before the scheduled departure time of the flighc. even if you have already goT your seat allecarion and boarding pass.... ... your reservation may be cancelled and you won't receive compensation ... •. pass to get on the plane 10 luggage you can carry on board 12 also called baggage 13 people who work on a plane ~Down 1 similar to tag " lounge for your 4 you should wait in the fJight to be called 5 the opposite of 2 across 8 place where you have to go to board a plane 9 part of a plane where passengers sit 11 put clothes in a bag .. crew rest." .. .... 4 .•••. The airline will pay for accommodation if rhe fljgb r is cancelled or delayed because of circumstances under their control and if no alternative rransporr is-available.. even if you have already checked in for the flight. "... .. weather conditions." .l__ CI ~_~O_' _i_n_do_w_s_ea_t_o_r_a_iiS_I_e? __ W ---=f!l§ ~~ ..".. e.. . Customers with fnU-fure tickers will generally be booked on nexr available flight.. To ensure mat me flight leaves on time.. " . maintenance work...'. schedule changes.••••••.'. .....g......•". . If you do not... me vocabulary 3 Use the dues to complete this airportcrossword. •-3. .. " ." There are rnanysiruacions which could affectrhe Hight schedule.

loose. alcohol.language focus Advice and obligation 4 Which 1A sentence has a different meaning? Passengers must switch off all electronic devices.3 A Large pets shouldn't go in the aircraft passenger cabin. C Passengers should switch off all electronic devices. a short walk around the cabin from time to time. C large pets mustn't go in the aircraft passenger cabin. B Large pets can't go in the aircraft passenger cabin. in your seat for a Iong period of time. C Passengers have to label their luggage correctly. S It's a good idea for passengers to label their luggage correctly. B It is recommended that passengers listen to the crew's instructions.. 2 vou should 3 You shouldn't 4 You should . .aisle airline for trip night sit IQt cgbin land leave 4 free 5 IQck receive clQse bag l. 2A Passengers should listen to the crew's instructions. comfortable clothes and shoes. C Passengers can't smoke during take-off and landing. C Passengers don't have to listen to the crew's instructions . S Passengers don't have to smoke during take-off and landing.ate weather 6 gate 7 plane 8 receive vocabulary 6 Complete the advice with words from stretch wear the box . B Passengers have to switch off all electronic devices. 5 Vou should 6 You shouldn't . 5A Passengers mustn't smoke during take-off and landing. your arms and legs during the flight. 4A Passengers should label their luggage correctly.3 arrive ~ fl~ miss seat tQP tag gate least blli!rd . pronuncranon Vowel sounds 5 Which underUned vowel sound is the odd one out? 1 airpQ_rt 2 flight . drink sit eat take 1 You shouldn't a heavy meal before you fly.

madam? Well. that's thirty-five. sir? 0 e) OJ f) 0 g) 0 h) 0 i) 0 a) 220 ml. What size would you like? Oh yes. And here's your change. 0 0 0 Thank you madam. 39 . cents. 0 Yes. Sorry. a)D b) 0 c) d) Attendant Passenger Attendant Passenger Attendant Passenger Attendant Passenger Attendant Certainly. 8 Put the foHowing Dialogue 1 dialogues in the correct order. please. ninety-five. Would you prefer to pay in euros or dollars? Can !? That's great. Would you like any duty-free. I have some euros left but not enough for both. sir. Can I pay in dollars? Here you are. I'd like this scarf and the sunglasses. could you repeat that please? 0 Certainly. chocolate earrings sports watch soft toy pen perfume sunglasses tie II II -. That'll be eighty-four forty-seven euros for the scarf and d)D g)D h)D i) dollars fjfty for the sunglasses. that's thirty-five cents. eighty-four and the other in b)D c) e) f) euros for the scarf and a fifty dollar note for the sunglasses. Here you are. The Yes. You can pay for one ineuros dollars if you like. dollars and ninety-five Dialogue 2 0 Attendant Passenger Attendant Attendant Passenger Attendant Passenger Attendant Passenger That's OK. l'd like to buy some of this perfume. That'll be forty euros and ninety-five The larger bottle. That's fine. Then I'll pay for the scarf in euros and the sunglasses in dollars. Let's see. Any duty-free.Duty-free 7 Label the duty-free items with words from the box.

about 120 people in luxury rooms....- en en Q..reading Q U ~ ~ The Hotel Litwor 1 Look at the website answer the questions... A air conditioned B air conditioning C an air conditioning o air condition . 1 The hotel . 2 Each room . 149 zlotys per participant. comfortable A has equipment B is equipped with C equipped with o with 3 Accommodation A room rate B is room rate and full board . conference room.) en :J o B can accommodate C accommodate m o has accommodation of beds and bathrooms with floor heating ... A accommodation of c... C is costing about costs about o 4 The hotel has a fully equipped and .. c: .. 1 Where is the Hotel Utwor located? for the Hotel Utwor on the opposite page and U I 2 What kind of views does the Hotel Litwor offer? 3 What are the two luxury features of the hotel's bathrooms? 4 How many people can the conference room hold? 5 Can ("to- GJ :J t'C OJ &. L- en all the conference delegates stay at the hotel? 6 What is an advantage of the conference room? 2 Read the text again and choose the best option to complete each sentence..

radio. safe box.I!Y] am d f:! (I 7w Fa c r access 1 p__ s a 2 rooms with a s r 5 guarded c_r p__ k 6s p__ 1 8f s centre 3t 4 n in every room s facilities . minibar. satellite TV. Each room is equipped with: phone.l~--- 4i) Business or pleasure? - - --- --- --------- -- -- Ul. make the hotel a wonderful place to relax. weights room and bar. The hotel can accommodate about 120 people in luxury rooms. per participant. 34---500Zakopane Tel (+48 18) 20-127-39 Hotel Utwo r **** is the hotel of the hignest standard In the area of Zakopane . towel warmer. The hotel Is well prepared to organise symposia and other meetings at only 149 zlotys for accommodation and full board. heated bathroom floor. steam bath.in the south of Poland. The conference room is equipped with all the necessary facilities including a multimedia projector and can accommodate up to 240 people. jacuzzi. with balconies and views of the Tatra Mountains Spacious and elegantly furnished rooms with comfortable beds. sauna. The hotel has a fully equipped and air conditioned conference room which can be divided into two smaller ones. It is very conveniently located in the centre of Zakopane. A fitness centre with swimming pool. The audiovisual system can transmit image and sound to rooms during conferences. bathrooms with floor heating and towel warmers make the Utwor a perfect place to stay. vocabulary Hotel fadlities 3 What are these hotel facilities? &:Irs b . hatrdruer. Krupowki 40. balcony with view of the mountains. solarium.

1 How can I get around Cracow? A You can get around the city easily. C The coach is cheaper than the train. B You can take a bus. Orbis travel office. C No. 2 Where can [ buy bus tickets? A At newspaper kiosks. e) train because it's faster than coach car. you can't. Getting around Cracow 5 Choose the best response to each question. Of d) by coach because it often takes longer than the train. c) ticket from the train conductor but there is a surcharge. f) tickets from the train station or from the h) Cracow from any Polish city or town. 1 You can get to 2 You could go by 3 You can get 4 You can also buy a 5 You might want to change money 6 You can purchase coach tickets 7 You might want to travel 8 You might not want to travel a) by coach to Cracow because it's cheaper.ons 4 Match the sentences halves. g) from the coach station or from private coach operators.language focus Recommending and making suggesti. B It's best to walk. a tram or a taxi. . b) in the Bureau de change in Cracow's railway station..

D D D 5 We. August.. 3 The palace was destroyed .4!> Business or pleasure? -----------------------------------'.. 5 Can I hire a car to go outside Cracow? A You could hire one. 7 We celebrate New Year's Eve in our country .. ABC D 4 It consists of four rooms and can accommodate ABC ABC ABC to 350 people.. pronunciation Word stress 7 How many syllables are there in these words? Which ones are stressed? 1 conference 2 3 4 5 business facilities accommodate traveller 6 equipped 7 8 9 10 equipment comfortable convenient twentieth writing Faxes and emails 8 Which part. our room is on the fourth he sixth of April) 5 We're completely booked . S Yes. century . C The airport is twenty minutes away. please not hesitate to contact me. Cit's a pedestrian precinct..' the twentieth 2 Labour Day is .. Thursday.. the end of the year. . ABC 2 I sending you information ABC D on our facilities together with a floor plan.. the year 2001. 4 The hotel was rebuilt .. 4 Is there a lot of traffic in the centre? A Yes" it's quite busy . B No. (A-D) of each sentence Is incorrect? 1 Thank you for you letter and your interest in our hotel.. D 3 The conference room is fully equipped and is located in the first floor. vocabulary ONUNCIATION TIP . 3 What about driving in the city? A There's a car park near here. it's not. 6 If you have any other questions. S How about getting the train? C I wouldn't recommend it.. the eighteenth century.. floor. but it's expensive. Days and dates 6 Complete these sentences with the correct prepcsltion.. 6 My birthday is .Ie use the th sound for saying 'tIinal numbers and dates er three.. 1 The castle was restored .offer a full range of technical eqUipped including a satellite link. "ne conterence starts on 6 AprIl. 1 May.. .

P~. 7 South American countries are popular destinations.f~. 5 Mosl people who travel with Saga are aged between sixty and seventy. vocabulary 2 Find a word or expression the followIng. Paragraph 1 in the article that has a similar meaning to travelling with a bag on your back tendency more and more Paragraph 2 holidays advantages better physical condition Paragraph 3 observed reservations P. 3 Saga is a travel company specialising in adventure holidays. 2 Old people don't like to travel as much now as in the past. .~. 6 The oldest passengers who travel with Saga are in their eighties. 4 Most of the holidays booked with Saga are to exotic destinations. 1 More pensioners are going on adventurous holidays nowadays.!n@ .~~.• reading 1 Read the article on the opposite page. Are the following statements true (T) or false (F)? Correct any false statements.

she has noticed [hat the age of those travelling with Saga has increased. so it's only natural that they want [0 conunue travelling. January 2001 pronunciation The Iml and hi sounds 3 How is the letter i pronounc.:r is now ixry-six she reveals. The average age of a Saga p<wcngt. In 1:1)[ five years sales f ho!iday~ to all these counrr if'S have Sh me increased dramatically. 'They sec no reason why [her shouldn't lead active lives and large numbers are now going on walking.' aga Holidays. China. Australia. percl'nr of all holid:tys sold. because the way old people think about themselves is changing.crange but it is fast becoming a common sIght.l. m The great outdoors Widening T he con~pt horizons of backpa~ng pemion~s may sound ". bike hill swim five hike little lall river island dive wild visit guide consist cliff white similar time size tourist sight bike .1 ~---. The srereorype 0 f older people quietly sitting at home is changing. people are living IOll~er than in [he pibr and tend to be finer and healthier in old ag than in days gone by. New Zealand and South Africa. Adapted from BA High Lite. Age Concern.. is feeling the benefits of this (hal1ge Bookings (0 exotic destinations now account for . a company specialising in vacations for [he over fifties. chere is a dear rrend for retired people to go on increasingly adventurous holidays. India and Botswana have also seen growlllg num- bers of bookings from the over sixties. Desrinarions including Nt'p. swimming and other activity and adventure holidays.. 'Bm it's not unusual for peopl in their ight Ies and nineties to be travelling (0 exO[JC place. dds rhar over the lase five years.J.' comments Michelle Paul.ed ineach of these words? Put them in the correct groups. sailing. According to Rory Hegarty at the UK chariry.' he sap. climbing. says Paul.. Parricularlj popular desrina {ions with older people are Thailand. 0 'As we ail know. rafring. mark~ting m:mager fUr Sag.

8 come from all over .."''" ....."""""""......" Wellington's Lambton Harbour. ' regattas were held on Waitemata Harbour. ..". The International Dragon Boat Championships in February celebrate [he Chinese New Year."" """...."". " "".."in skiers and ". International days of skiing events.. """"... on language focus Future forms 5 Choose the best word or phrase to complete each sentence.3 and rafts to cross 2 lakes and rivers. on a three-day skydiving course...." of three to five people th rough some 0 f th e most " difficult terrain in the SOUU1 Island..in a few minutes.. The biggest event is the Auckland Anniversary Regatta.... when the first ... A go B goes C going o gone ...""....""". have to use ..""". Apart from cycling...... ..""".."""..". sailing race kayaks yachts teams crews sncwbcarders events cornpetitors New Zealand's Sporting Year SmmlETrN TRA~ERSE is in mid-November.""... ..""." .". Ltis just one of the many adventure sports ". Yachting has been a popular pastime in Auckland since the 1870s."....."...7 take part in three THE New Zealand...""".......vocabulary 4 Complete the guide book extract with words from the box. the world to . World Heli-Challenge takes place in late July at Wanaka.. Up to 600. A starts B starting C is starting D am starting 2 Tomorrow."...."..""... . ...".. "".. I'm ......."..for ... .... 1 We're '''''".. Competing ...... It is an adventure race ... .""".... ' take part in one of the world's largest aile-day " regattas."...""........ in late January.. on the South Island..."". ". finishing In Nelson.......

.' you for chaos in g our company Travel . you of Mount Cook with regards... on Mond ays.. information question s.. _Th_e 9_re_at _out_do_ors__ ~ 1 rns in tow n ... wi th the and to your . Co....nfirming changes 6 Complete the email with a suitable word ineach gap .. Nathalie Taylor II ... because he doesn't feel well.. ... us please .ect:1 1 Monaco Canfu_tic" I(!) [9 Mr Gould ' to changes times of made your phone today. _ your tour ..•.. I am the ' to confirm dates .l 3 Most of the museu m_... A aren't opening B isn't opening C don't open D doesn't open 4 David .. ...... I have also attached travel for this your If any you booking.. A isn't coming B doesn't come with us on the tour today. contact 611 and 385 I us immediately..~ 11 stuart Gould ~ cf changes to I ~ your re..servation 5ubj......_ Cc~ .= ~.....edMessage ==.. If have any or or need call to us make any further 0298 . ~ Untitl.' to during this office en joy p Le aa e email hou r s .... TIl...... C not coming D comes 5 the National Park this afternoon? A They visit B Are they visiting C Do they visit D They are visiting wnnng ... the Pacific Company.. is incorrect. It..

2 What are Vail. D New Mexico and British Columbia. C the USA and Mexico. A Popular ski resorts around the world B Where togo skiing in North America and Canada C Popular ski resorts in Canada D The ski resort of Whistler-Blackcomb 2 Read the text again and answer these questions. B North and South America. Aspen and Telluride? A famous ski resorts in the northern Rockies B famous towns in Colorado C famous ski resorts in British Columbia D famous ski resorts in the southern Rockies 3 Why are the ski slopes of Colorado difficult? A because of the mixture of artificial snow B because there's snowboarding and downhill skiing C because many of its runs are 'advanced' D because it takes a long time for skiers to get to the top 4 What makes Colorado's ski season so long? A snowmaking C Mother machines B the cold weather Nature and the weather machines and the cold weather o snowmaking 5 Which of these is not true about Whistler-Blackcomb? A it has fifteen different types of chairlifts and gondolas B it has the lowest temperatures C it has a European-style in Canada resorts village with lots of amenities D it's one of the biggest and best-equipped . 1 The Rocky Mountains border A the USA and Canada.reading Ski North America 1 Read the text on the opposite page quickly and choose the best title.

however. lemperufures don'l often fall below -15 "C.Whistl. temperatures must be cold enough to creole the correct mi~dure. Mother Nature is helped by snowmoking machines. Over half of Vail's 193 runs ore 'odvanced'.50 m above sell: level! lind they cover some 3. is North America's number one ski resortWhistlerciB'lockcomb.e Rocky Mountains. The ski slopes of Colorad 0. To use them.071 cces of skiable terrain whiCh ore served by fifteen diffe renl types of lifts a nd gondolas taking 30. YoU'con hos 0 repulotion of being n cold country bUI beca use. 1 D number of olherl ifts nndgo Ildolasca n toke visitors to the fopi n reeo rd time. High-speed ch airlifts for four a nd usually ski fromlote November to mid·April.. are Qmong Ihe mest difficult in the worl d.er has five base slolions. 120 km nDrih of Vtmcouver.ocific Ocean. hotels. bars. condominium apartments and shops. indudillgn European-style viiiage with resto u rants. . The mnges are huge (lh e pell ks ave rage 3. Colorado has 0 long season.border the IUSA and ulnadll. ore a mlljor venue lor skiers and lovers of winter sporn. Aspe nand TeHu ri de. two hundred and twenty A piste of the action ". Even in the mid'dle of winter. most famous ski centres in North Arnerko Colorado ski country attracts around eleven million skiers annually -20 percent ofth e tola'i nu mber of skiers in the USA.11 sun ny state known for ils powder snow. three hundred and fifty 2 one hundred and ninety-three 3 two thousand and ten 4 eleven million 6 seven thousand and seventy-one 7 thirty thousand 8 three thousand. 1 twenty percent -----------------~. fi Winter holidays ~O% 5 three thousand. Whistler hes 7. Whistler is n 01 for from th eP.. which. Th e 50ulhern Rockies inclu de some of the such as Vail. fempermures stay quite mild.lowing words as numbers.000 skiers per hour onto the mountains .3.220 kml from (entral New Mexico 10 north-eastern British Columbia. (0 IlDdo At the northern end of the Rockies.l 3 Write the fol.. depending on the weather. There's snowboarding' here as well as downhill sk iing.

.. Guests (welcome) . Choose the correct option. the guests offered visits to the local hea!th spa. . 1 A We were meeting at the airport by the tour representative..:e============================== III 1 9 Thank you for your enquiry about our entertainment programme.. Day 7 ..whru!mim\ !P!. ~1JJ). Children (invite) ..Beginners (give) _ .? :. . The welcome speech (follOW) t\<i. o !llVL '.aromatherapy and mud baths (can I book) __ '.l 'I!.v.Experienced skiers can take part in the torchlit descent of the mountain at 7... "l)~ ~t 1 fI ':In I'lm """ir. Programme of events: Day 1 . B On Saturday a torch lit descent was held for experienced skiers.WI'fIGI''W'YO) •..'". X B We were met at the airport by the tour representative.•.Guests (pick) _ up from the hotel by our tour busat 10.. visits (arrange) __ _ ' to the local health spa every day at 5._. Day 4 .. Please contact me if you need any further information.30 am. ' by a cocktail party at 7.language focus Passive forms 4 Complete the email with the correct passive forms of the verbs in brackets.:.'I.00 pm. B The entertainment manager was given a welcome speech._" _.00 pm ami everyone (invite) farewell party with live music at 9.. -1"7t To. Special treatments such as massage. 5 A traveller describes a.. " instructor._ ' by our entertainment manager in the hotel toyer at 7..Beginner's ski race at 3.)U (U". .30 am and driven to the airport. ::. V' 2 A The entertainment manager gave a welcome speech.~in~m~ent.b Iniv!<\ ua. Day 5 . I-- ..00 pm. ' bv "'" p. B After skiing all day. 5 A After skiing all day. l. children over twelve (not/ Day 3 .00 prn.Cross.00 pm so that skiers cafl relax in natural spr~ngwaters after the day's activities. ~Options .~pr~og~ra~m~m::. ' to join in our kids' ski compelitiofl- allow) __ _ to take part. Day 6 . UntiUed. we offer an' action-packed week of winter activities and a variety of ente rta in ment.cou ntry skiifl.. B We were picked up by the bus at 10. 4 A On Saturday a torchlit descent hold for experienced skiers. As you can see.00 am. Cc._.30 am and drove to the airport.30 prn. _ ' to the In addition to tile above svents. ' their first ski lesson by professionally trained instructors. 6 A We were picked up by the bus at 10.lmllnpnI"A.<.Mes5age Priority. by appnntrnent only.. Subject: IMonaco II JUlie Linden ~~~~~~~~~~~~~~~ 1r I I~E~nt~erta~.. I look forward to hearing from you. _.IIUWooa!Un'l:Il~::>lj!JII·d1IU:.gexeursion with plenic stop. 3A Beginners were given ski lessons by an instructor every morning.ski holiday.)""'''''''I''''".. the guests were offered visits to the local health spa. Snowshoeiflg at 11. ---. B Beginners gave ski lessonsby an instructor every morning.

... ..._ on to your ski poles! the coach in the 7 Would all guests going to the airport. Remember.. double doors and it's on your right.. 9 out of the hotel and .....!:\@D...Q.. cocktail is in the hotel lounge. sir... the left. Now match " weight to your left ski.... it's opposite the ski shop...QJhr.. 3 on these boots.... And hotel car park...l Giving instructions 6 Complete the instructions watch wait 1 The complimentary 2 The health spa? turn try with verbs from the box. Please 5 " idea...... skiing if you've got trouble with your knees.. .._ _.. madam........... to turn right... in the queue over there.... ski instructor ski resort representative drag lift attendant ski hire shop assistant pronunciation The th sounds 7 Which 1 thirteen 2 weather 3 other th sound is the odd one out? thousand thanks that weather bathroom there thin thanks three thirty the think thought tenth through fifth ~ fifth length this south these other thirteenth 4 southern 5 northern 6 then 7 health a clothes ....... now a the jobs in the box with the instructions fitness instructor above... like this.. go board transfer go through hold don't go 41_w_i_nt_e_r _hO_I_id_a_YS •. past reception.... You can't miss it. me. Just . 4 I'm afraid you can't go on the slope without a ski pass.... .. It's not a good 6 Be careful you don't let go of the drag lift because you can cause an accident.. Look. They're a size bigger.............

• reading Trekking.b) include 3 lowlands c) extremely beautiful 4 uplands 5 tips 6 damp 7 leeches 8 worn-in 9 repellent 10 thermal d) not new but already used e) material that keeps warmth in f) moisture in the atmosphere g) chemical to keep insects away h) helpfu! information areasthat are not high up j) insects that suck blood i) .. Phrao and Mae Taeng? 3 What should a competent guide know? 4 What should be the maximum number of trekkers in a group? 5 What form of transport should nat be used by the trekking group? 6 How long are most treks? 7 When is it most important to wear dry dothes? 8 What should you wear on your feet? vocabulary Meaning from context 3 Match these words from the text with their definitions. 1 inc...in Thailand 1 Read the tour guide extract on the opposite page quickly. VI GJ 1 What three activities are included in a typical trek? 2 What are Chang Dao. What is its main aim? -0 C to - A to describe the region of northem Thailand B to explain the potential dangers of trekking in Thailand C to prepare travellers for going on a trek in Thailand 2 Read the text again and answer the questions.orporate"" a) high mountainous areas 2 stunning '-.

Typical routes. which are all located between the Thai-dominated lowlands and the up tan ds. grQY. Tips for trekkers include lining backpacks with plastic bags to keep wet clothes in and the damp out. insect repellent and worn-in hiking boots . The best times to trek are November to February and early in the wet season In June and July. are marked on the map.p IQcate houses IQcal thrQggh dgthes lu:1 laul include tQwn trousers shoes two know laul group locate . warm clothes and a good-quality sleeping bag. Always sleep in dry cloth es . They should also be familiar with the area.or at least supportive trainers .scenery. which last about twoor three days. where the hill tribes live. which can be arranged by guesthouses or trekking companies in the city. .Nights are cold in the mountains so take thermal tops. Most of the treks from Chiang Mai. Check that the group does not exceed eight trekkers. Idul and laul sounds 4 How are the underlined letters pronounced in these words? Put them in the correct groups. Phrao and Chang Dao. Among the region's interesting towns are Mae Taeng. incorporate this area. Northern Thailand is famous for its trekking.even if it means p utti ng on wet clothes by day. Treks in the area around Chang Dao and Mae Taeng often combine visits to hill-tribe villages with an elephant ride and a raft trip through stunning . It is vital to trek with a group led by at least two competent pronunciation The lu:/.l Trekking around Chang Dao ~-~- Gl Land of smile. guides.•.. long trousers ro protect against leeches. Wear a hat and sun cream. that the trek is registered with the police and transportation is not by public buses. who should speak the necessary tribal languages and know local customs and hill-tribe etiquette.

' . ~.r91~ ~ ! . . It is one of the world's most congested cities.. ll.~t!y~\. 6 Forests now cover less than 20 percent of Thailand. young as six.!!£Di. f umbrellas. 3 Bo Sang is famous for its hand-painted 4 The Padaung women are from the Kayan tribe.i..?:_ .~I hp9. It covers 513. It is in northern Thailand..~. 5 rpasini 6 rpstesla 2 zrwteese 3 isnetc pnelleret 4 badgane 7 catntispei 8 usn kbolc II .. 2 Thailand has a population of sixty million. Ii 1 ssisrosc . They start training as I 7 Professional Thai boxers often retire at twenty-five.r~ ~.r:f! . R~... vocabulary Medical kit 7 Rearrange the letters to identify the items from a medical kit. They are Buddhists. They used to cover 70 .i.~t~\ .[RP. .4jff~r.J percent of the country.~- I I language focus Defining relative pronouns 5 Who or what is being described? r<· 1 people who go walking in the mountains 2 things that are not wanted any more 3 a person who leads a group of walkers 4 a forest area which is in a hot part of the world 5 people who try to protect the environment 6 a place which is built especially for tourists 7 a man who serves food and drink 8 an instrument which tells a person's temperature 9 a person who sells you a holiday 10 a thing which protects a cut language focus Non-defining relative pronouns 6 Make the two sentences into one by using which or who. Ib~..~Agh. Remember to use commas.. 1 The Thais celebrate many different festivals. 5 Bangkok has a population of seven million..Q...~ . .~~~p..~nt J ..000 km'. They wear brass rings around their necks.e..

." " . It's well worth it. "'" '" .oAt(Pr..r.l wrinng Givi.""" 4 I recommend (advisable to) (avoid) . .p.. Is it worth it? 2 Where can I get some insurance for my trekking holiday? A Yes. "."." ".Q... ...:...".'"'''' . .~". vocabulary Selling to customers 9 Choose the best response to each question... 5 What else does the insurance cover? A tt also includes stolen or lost money.. C I'm not sure.* .f9. .. B ft's not dear. " .r(@ht . .. ..~J.". " .~~. injury and lost or stolen luggage. ".f." G> La_n_d_o_f_s_m_il_es_. . Thailand is a beautiful country to go trekking in. 1 Would you like to get some travel insurance? A AU my documents were stolen so r lost it.h~x.. C J don't know..50. " "'" .D.. _ "'.~. (essential to) .. M . " .Y:ef. 6 What sort of cover does the policy give? Alt costs £36 for two weeks. .". 2 It's best to avoid spicy curries if your stomach is delicate. . . you put talcum powder in your medical kit.. .. "_ . 3 You must drink lots of bottled water.9.. B We can provide special insurance that meets all your needs... C It is with one of the best-known insurance companies..._. .". B Yes. C It's ten minutes down the street next to the bank. 5 Don't swim in rivers and lakes.:iQ9 (should) .y... C It will cover all your medical costs immediately." .... You'll have to read the information on this form. __. """". 3 What sort of insurance should J get? A I'd recommend full health and travel insurance in your case._ .~. it costs $19. ..9.II~. I think we have some information here somewhere. credit cards and luggage.. i ... . 4 Will the insurance pay my medical biUs directly or refund me later? A Would you like to pay by cash or credit card? B If you're going for three weeks. ....Jh~. B It includes cancellattons. 8 Write the advice again using the word or phrase in brackets. e You might have to pay for any medical costs yourself.. B The cost is only twenty-three euros..:p'\....i. ." " ." . last week I gat the insurance for the holiday..ng health advice 1 It's vital to have the right vaccinations (make sure) ._ before you go. .

3 AI! banks give the same rates of commission.ead the other paragraphs and match them to the following a) Traveller's cheques b) Banks and exchange offices c) Changing money d) Credit cards 3 .Find words in the text which are similar or phrases. 1 You can use credit cards anywhere in 5t Petersburg. to these words 4 place where you can change money which is not a bank (paragraph 2) 5 offices of a bank (paragraph 2) 6 money in the form of notes or coins (paragraph 2) 7 extra amount of money charged "for a service (paragraph 3) 8 exchange traveller's cheques for notes and coins (paragraph 4) . R. Are these statements tour guide information on the opposite true (T) or false (F)? Correct any false statements. 1 money that is from one country or area (introduction) 2 small piece of paper money (paragraph 1) 3 leaving a place or country (paragraph 1) in meaning headings. 2. 4 You mustn't change money on the streets. 2 You can only pay in roubles in St Petersburg.reading Banking and local currency 1 Read the first paragraph of the page.

Roubles are the only legal currency There are many cashpoints in the city where you can use credit cards. but commission rates vary.: . Exchange offices often work long hours: the branches of Inkombank at the Europe and Nevski] Palace hotels are open twenty-four hours. It is possible to obtain cash. both roubles and US dollars. II Banks charge at least 3 percent if you need to cash traveller's cheques. The cheapest alternative is American Express. with a credit card at larger banks and from automatic cash dispensers.~ _ ~_ . You cannot obtain roubles outside Russia. Traveller's cheques can only be used in the largest hotels. but there are many exchange offices in St Petersburg. When you complete an exchange transaction.. 4 " . Dollar cheques are always preferred. The commission is only 2 percent If these cheques are cashed at the American Express office. 3 . but on.. you are given a receipt slip. The most reliable Russian banks are lnkombank and Promstroybank.. Travellers have to keep these slips because they will be attached to the customs declaration form on arrival in Russia and returned to customs on departure. Credit cards can now be used in hotels and some restaurants and shops in St Petersburg. Make sure that any notes brought into Russia are in good condition and that any US dollars were issued after 1990._j used everywhere else. although cash is normally =------=-=. If you take out roubles. The most commonly accepted card is Visa. _E_n_io_Y_Y_O_Ur_s_t_3Y_· . you will be charged less commission. or exchange your currency or traveller's cheques to get roubles.lythe large banks offer this service. . 2 . Exchange offices are often branches of banks where you can change money or take out cash using a credit or debit card. Bank rates arc very good and money should never be changed on the streets. You have [0 show your passport when you change money.

in guests. 2 If you don't explain the value of the room rate. pe.bt~t. sir? . 4 Guests (re-book) future events. D ABC ABC 4 We will offer you a special rate 3 My secretary will confirms the booking when r get back to the office.11 a group booking. 1 will fax you the information. 5 Corporate guests (not I book) special discount. guests (not / upgrade) 3 If you book the guest into an executive suite.rsuade them to upgrade if a receptionist tells them about special 6 Which part (A-D) of each sentence is incorrect? 1 If yopbook ABC a mini-suite.A I L D 0 I R E 5 E R B U V E M R B U a I R U P G R P 5 E L l P X 5 R T A a S 5 E T 5 G A B L E F T R T A J X N W N 5 G S I V E I D A D E E C 5 A C A H 0 T A R T 0 N U E R C a E a V R H R language focus Conditionals 5 Complete the sentences with an appropriate form of the verbs in brackets.g 4 Find twelve words related to upselllng at check-in / check-out.vocabulary UpseUin. D 2 lfyou will leave me your fax number. you (get) higher commission. D if it wi. I'm sure you be more comfortable. if they are not offered a a f. 1 When you (check) their room. A L U E L E D L f\ 0 M M I 5 A V . be D ABC ABC D 5 Do you know when you visit our city again.

....9 home.. Thank you..._. updated brochure in the new year? " our Yes. 7 I'm not sure.....out dialogue with these phrases........ I hope you enjoyed your stay... Well.. Here's my address.... Goodbye.assenger traveller 6 value 7 tax .ne chMge p_qJd r. . _. OK.. which is obligatory And what about this amount? .....\.\l. The total includes Wait a minute......r~r...... we do have a satellite line.. fa:f and felf sounds 8 Which underlined sound is the odd one out? 1 pl_g..... .....H~r~... have a good journey that's the registration fee lseverything else all light how would you like to pay would you like to sign that was Reception Guest Reception Guest Reception Guest Reception Guest Reception Guest Reception here's your bIn shan 1 send you I think you'll find it's correct the international .~ " room service.. madam. hone call you made. Reception Guest Reception Guest pronunCIatIon The fad. ... it depends on work.ate stgy_ upgrade fax dollar flgt address bank attached cgsh sgme large obt_qJn p.. please. ... . '......'. p Yes..... 6~ 57 Yes.. madam? here? Are you planning to visit our city again? Guest RecepUon Guest Credit card.n 2 P2¥ 3 registration 4 card 5 exchange ~ travel fate pl_g... _..... ..tl..~ ~ __ E_n_jO_y_y_o_Ur_S_la_y ___ Problems with a....... but it's so expensive! in Russia. I'll just check it for you.. But what's this fee? ..~ ...... I think so.... bill 7 Complete the check..... ... __ _.... I think there's been a mistake.....

Wh en is the last date yo u can 7 When do Mexicans usually dress formally? 8 When should you ask permission to take photos? vocabulary Weather 3 Complete noun sun doudy windy storm humidity heat cold the table.• I reading Practical information 1 Read the tour guide extract on the opposite page and match the following headings to the paragraphs. .r.- o. a) When to go b) In an eme:rgency c) Visas and passports d) Social customs 2 Read . Ox I I~ o u C1J I c:: to s: "'C C') CII the text again and answer the questions. in Mexico? 1 Where is it most difficult to get tourist information 2 Why do you have to be patient in Mexico? ""'" o en C ~ U 3 Which month is best to visit the coast? Why? 4 When shouldn't you visit Mexico City? Why? 5 What does an east European traveller need to get to visit Mexico? 6 Yo ur passport expires on 31' October 201 visit Mexico? .~jn _ . There is one extra heading. adjective rainy 60 .

r M E}'1CO l PRACTICAL is ~ra~ually developing ~... The best time to visit inland regions is from February to June. 2. The pollution in Mexico City is worst during the winter.... November is ideal for the beach..in Mexico everything takes longer......... On the Caribbean coast... Business travellers need to contact their Mexican Consulate to obtain a visa. for six months from the date of travel and a return or onward ticket..L" :====--[9~~4 Match the adjectives to the nouns.... In small I towns. it is usual to shake hands or kiss on one cheek When addressing people..... from December to February.. more remote areas may be limited. use their title (senor.n. Mexicans also visit the coast during July and August.. Courtesy is appreciated in Mexico. Observe signs that prohibit photography. r_ tiO~ slow down your pace of life and be ~~~~~·c~ttI~:~~~...~!:~~~i:~es ern tounst Infrastructure and IS D.. '6n- tourist officesin all large cities. September and October may bring hurricanes..... On greeting... 3 ..... There are Secretarfa de Turismo (SECTUR) 1 .iTIHO""lIt'f(...gh rain winds storms snow showers x ....... Citizens of North America.. -.IIMIt.. before the rainy season begins.. temperatures heavy strong hi. Use a dictionary to help you.. The form is a brained at Mexican embassies. senora.. at ports and airports and on board planes.t.....: I I patient ... The climate is fresh and the prices are lower than the mid-December high season..IIQA J6~IJII''''~IIIIi~ II1II-' .. ...... now an easier country to travel I' around. Hut they must complete a Forma Migratoria de Turista (FMT)..... Visitors must carry their FMT with them at all times._.. visit the town hall for inforrna- an.. ... People generally wear casual clothes except when visiting churches...... . __ ask first to avoid any confrontation.• .. so ~_.... !I.. Visitors need a passport valid '" nous people also do not like to be photographed.mod- -~~- GI Winds of change INFORMATION I . although tourist facilities in _. Australasia and all western European countries do not need a visa to enter Mexico as tourists . senorita).. Some indige!'I.......

. -' 3 Tourism in our country . 1 The tour operator .. . B have been C were D has been 5 The tourism industry .. Then match the sentences to the rules...-<.. ". < ••• language focus •• : :..P'j.:.. since last year.9.. :.".. . '... . very well so far this year. :i 3 What time (the banks / open) ..4M~\~. Past simple and present perfect 6 Choose the best word or phrase to complete the sentence. 4 Tour operators say there .g. at the moment? abroad every summer.'i.9 a modern tourist . A has provided B not provided C provided D have provided A was . : . a lot of cancellations last month. -... 2 US holidaymakers (not / need) ? Chiapas next week . an increase in short breaks since 2000.gy.?. 4 We (visit) ' 5 (it / rain) 6 They (go) b) events that are temporary a) facts that are true and do not change c) events that happen regularly d) events that are developing e) schedules and timetables f) future plans and arrangements : . -! .!. . ..~-..IJ.f. jobs for two million people in 2002 .. 1 Mexico (gradually / develop) .: . . and changing ._. infrastructu re.. a visa to go to Mexico.••• :.:.. A hasn't done B not done C didn't do D haven't done .. ~ • Present simple and present continuous ..._) 5 Complete the sentences using the present simple or present continuous .. .y. -'. ~ .~... A fell B has fallen C have fallen D felt ... A have had B had C have D has had 2 Hotel reservations in our city .:.. -: ~••L ~..t~g.

. -_W_in_d_S_o_f c_h_a_n_ge _ 7 Complete the email with the present simple... I<~ Untitled - Menage & In$... f hope it (be) .co.__ holiday plans ------------------~.' to sleep all the way! We (spend) : e nice and hot! After that we (plan) visit the Mayan ruins and go trekking in the jungle for a week. McKane@powernet. ~~ Cc__ ~U __ ~B __ ~ W 0 A __ =D _ ~ __ ~v __ ~ __ ~N~~~ _ A N 5 T L 0 5 R H R W HER 0 F W R B T H T SON 5 U N M B E A F R 0 C E L R 5 p o VON 5 0 E 5 C S T F L B 0 R T 0 T 0 o H U H H R 5 U E M 5 T W o M E C o sport D 1 underwater 7 environmentally friendly tourism 2 when the ground is cold. Subject: Dear Sean I. hard and white 3 booking 4 when the air is wet 5 when a river bursts its banks 6 you need it for skiing 8 the opposite of book a holiday 9 area or place developed for tourism 10 place by the sea with sand 11 luxury or large hotel room 12 short periods of rain .. will be o ED ~ To. 1 in the summer holidays? We (fly) l 2 to at eleven in the evening so I (be able) " the first few days on the beach ...l Future forms or going to.. Veronica you a postcardl vocabulary 8 Use the clues to find word. present continuous. 1). How are you? What (you / do) Acapulco next Friday.ertFi lee"... Priority'" II I Scan..sin this tourism puzzle.relax' to 8 . Our flight (leave) ing and sunbathing.uk ce. I (send) Love......

4 He organises the entertainment programme for the guests at the ski resort. 6 He takes bookings and confirms holiday details with airlines and hotels. 3 She's responsible for taking bookings and checking guests in and out. steward 2 She takes people sightseeing around the city. Places to visit 2 Find the other twelve places to visit in the word puz-zle. 7 He works in a hotel and helps guests with their luggage. 5 She makes sure the rooms and bathrooms are dean and tidy. receptionist housekeeper tour guide travel agent resort representative steward porter waiter 1 He works on a cruise ship and has to look after the passengers. 8 He works long hours and has to take customers' orders and serves food.Voca ulary exercises Hotel and tourism jobs 1 Match the Jobs with the duties. A S B B A F H T S 0 N P N cf G A E A E A C N R L 5 D K 8) T L R E 5 T A U R 0 R C E B P U A P M T 0 D C F R 0 Z 0 A R C A F A G H 5 0 0 0 F M R N E T P A R M L D 0 T C L U B A R A U 5 E U M Z A A R E A B 0 R 5 C 0 T R M G E F E l A H T 0 N y W B l K L R E L A N A E B T Y G T ------ -- -- - .

ticket cabin land steward pilot crew label gate leave board arrive port passport sail fltght attendant captain purser disembark boarding card take-off Vocabulary exercises departure lounge landing card fly check-in desk customs Transport Do the words refer to travel by plane. Which countries are they from? pasta and pizza paella tortillas and beer curry and rice caviar hamburger and chips .l-_-Transport 3 Put the following words in the correct groups. by ship or both? Food and drink 4 Match the dishes with croissant and coffee kebabs and sweet pastries the pictures.

Hotel facilities and services 5 Put the hotel facilities and services in the correct groups.let light switch hairdryer remote control . chair lamp bedside table air conditioning curtain towel sheet pillow basin toilet roil shower bath toi. room facilities 6 Match the words with the pictures. twin beds slide projector shower hairdryer bakony toiletries meeting room wardrobe vldeo-conferendng equipment towels flipchart minibar 1 Hotel.

.f~.Y. e) You should rest and you shouldn't eat fresh fruit or vegetables.: . 3 I've been bitten by a mosquito.h.l Health and first aid 7 Match the traveller's problem or illness with the advice. 4 I think I've hurt 5 I've got my ankle.~ very fair skin .9h. c) It's a good idea to take a travel sickness pill. Types of holiday 8 Ma.~. 1 I have v_oc_a_b_ul_a_ry_e_x_er_c_is_es -------:..\'D.~tq.~ . a terrible headache. d) It's best to avoid walking for a few days.i. ~D ~r~~. . f) You should use a high factor sun cream.. 2 I've got an upset stomach. .~~\!Q.tch the type of holiday to the picture. a) Why don't you use this insect repellent? b) It's best to take an aspirin.r:..\0~~ g...9. 6 I'm not a very good traveller. beach holiday winter holiday activity holiday cruise coach tour honeymoon sightseeing holiday camping .

Checking in 1 Here's your bill. 15 Would you like a room with a balcony? . 13 Your room is on the third floor. Checking out 2 How would you like to pay? 3 Enjoy you r stay. 6 Let me know if you need anything. please? 11 Breakfast is served from 8 am to 9 am.Landscape and climate 9 Which word is the odd one out? 1 cloudy humid storm hill snow trek lake windy beach frosty flood volcano overcast forest river wet island 2 sunshine 3 mountain 4 showers 5 jungle 6 desert 7 humid 8 rainforest Cf:V hurricane lowland rain glacier fjord damp fjord At reception 10 15 the receptionist talking to a guest checking in or to a guest checking out? Tick (tI') the correct column. 12 You have to check out before 12 noon. 14 We look forward to seeing you next month. 5 We hope you enjoyed your stay. 7 Would you like an alarm call? 8 Will you be visiting us again soon? 9 Was everything to your satisfaction? 10 Can I see your passport. 4 Thank you for staying with us.

d) Please make sure you're back before 2 pm. There's no balcony. madam? c) I'm very sorry sir. a) I'm afraid all those are occupied. Vocabulary exercises ~-~-: phrases. 5 How long have we got for lunch? 6 I want to change our cabin. 2 I'm flying to Amsterdam. I'll bring you another one right away. 3 I'd like to checkout. e) Certainly. The coach leaves then. b) How would you like to pay. please. would you mind giving me your details? f) Could I see your ticket and passport.l Being polite 11 Complete the dialogues with the following 1 This meal isn't hot enough. 4 I'd like to book the fly-drive holiday to the USA. please? .

2001 at: the weekend (UK). February. the autumn. flies. Turkish 4a 9c 5h Exerdse 3 always. Hun~ian Japan. Spanish. Italian Ireland. Japanese. often. usually. Taiwanese Turkey. Italian.30 pm.. finishes. occasionally. watches -ies: carries. Canadian Hungary.. Irish Portugal. summer. South _8frican Sweden. Chinese. Chil1_ese Canada. stays. Portuguese Australia. sometimes. 8 December in: the morning. changes. South African 5 14 .Answ UNIT 1 Exercise 1 1A 2C 3D 4B key -ian. night. 7 o'clock. Brazilian Poland.:1 ris h. goes. Kenyan. Hungarian -lsh . Kenyan South 8frica. does. cleans. Spanish Brazil. 11. Brazilian. tidies Exercise 6 1 2 3 4 5 6 doesn't work changes doesn't offer don't serve ask doesn't finish UNIT 2 Exerdse 1 1 2 3 4 5 Flight only deals / City breaks Late deals Snow holidays Cruises Special offers Exercise 7 1 2 3 4 5 6 What do you do? Where do you work? When I what lime do you start work? How do you get to work? How many hours do you work? Do you work Sundays / on Sundays? Exercise 2 1b 2e 3d 4c 5g 6a 1 Paris 7f 8h 2 Barcelona 3 Copenhagen Exercise 3 Exercise 4 1 2 3 4 5 Can I help you Can I have your name could you spell your surname Just let me confirm the details there's an additional charge Exercise 8 1 2 3 4 5 6 7 Brazil Portugal Spain Ireland China Poland Italy 8 Australia Exercise 5 1 David Crawley 2 fly-drive 3 Florida 4 self-catering Exercise 9 -n: Australian. Swedish Taiwan. Australian Spain.). Turkish ~ese: Portuguese. the weekend (US. Polish. hardly ever. makes. Taiwanese 5D Exercise 2 1b 6e 2i 7d 3f Bg Exercise 10 Italy. checks. takes -es: washes. never Exercise 4 on: Monday. Swedish. Canadian. midday Exercise 5 -s: arrives. Japanese Kenya. Polish <:hina.

l
6 17 August 7 London Gatwick 8 31 August 9 Tampa 10 four 11 one 12 cot 2 salad 3 prawns 4 salmon 5 mushrooms 6 chicken 7 vegetables 8 potatoes 9 wine 10 meal 11 desserts 12 mousse 13 coffee

----

Answer key

Exercise 6
1 is going 2 'm writing 3 're having 4 're not! aren't flying 5 'rn not returning 6 'm travelling 7 is coming

14 tea

Exercise 4
1 some

Exercise 7
Monday - Tampa - London Gatwick Arrive: 17.00 Tuesday - office!

2a 3 some 4 a, some

5 some, any 6 any 7 an 8 any

Exercise 8
1 is looking 2 is trying 3 have

Exercise 5
1 some 2 some 3 any 4 many 5 lots of 6 many / any 7 lots of 8 much

4 is asking
5 do you spell

6 accept

Exercise 9
1 tax 2 vehicle 3 driver's licence 4 minimum age 5 Collision Damage Waiver 6 third party insurance 7 additional 8 economy models 9 air conditioning

Exercise 6
1b 2a 3e 4d 5c

Exercise 7

UNIT 3
Exercise 1
1D 6C 2D 7A 3C 4A 58

Exercise 2
1 2 3 4
chicken steamed rice salad mushrooms 5 pizza 6 king prawns 7 grilled vegetables 8 onion soup

UNIT 4
Exercise 1
1B 2B 3C 4A 5D

Exercise 3
1 martinis

Exercise 2
1 shop 2 hotel .3 park 4 resort

Exercise 8
5 cafe 6 industrial 7 demolish
1 b2 f.3 e4 g5 a 6 c7 h8 d

UNIT 5
Exercise 1
1 bath or shower 2 single-rate rooms available 3 rooms for more than two people 4 twenty-four hour room service 5 television in all rooms 6 minibar 7 non-smoking rooms 8 air conditioning 9 caters for children

Exercise 3
1 built 2 occupied .3 designed 4 was 5 didn't open

6 7 8 9 10

had separated arrived was became

Exercise 4
-d: liked, separated -ed: visited, designed, finished, wanted, watched,
opened, worked, stayed -ied: occupied

10 lift
11 pets aJJowed 12 hotel parking 13 restaurant

Exercise 5
Ir/: liked, finished, watched, worked
/d/: designed, opened, occupied, stayed lId/: visited, wanted, separated

Exercise 2
2 Van Onna 1 Canal House 4 Swissotel Amsterdam 3 Estherea

Exercise 6
1 On 2 in .3 Over 4 on 5 next 6 On 7 in I at 8 in 9 on 10 ahead 11 in front

Exercise 3
1 Swissotel Amsterdam 2 Swissotel Amsterdam, Estherea, Canal House .3 Van Onna, Estherea, Canal House
4 Estherea 5 Van Onna, Swissotel Amsterdam, 6 Swissotel Amsterdam, Estherea 7 Swissotel Amsterdam 8 Van Onna

Estherea

Exercise 4

Exercise 7

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Answer key

7 Entertainment 8 Purser

Exercise 3
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building, breakfast. laundry 000: telephone, toiletries, atmosphere, restaurant, services DOD: equipment, reception, location

Exercise 6 Do: staircase,

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Exercise 4
1 2 3 4 5 6 D (for many years) 8 (have you worked) B (since) A (Have you been) C (since) A (has lost)

Exercise?
1 D (than) 2 B (most) .3 A (further I farther) 4 D (as) 5 C (than)

Exercise 5
1 became

Exercise 8

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The cleaner has: already cleaned the portholes, already made the beds, already changed the sheets.

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UNIT6
Exercise 1
1 Captain 2 Executive Chef 3 Deputy Hotel Manager 4- Food and Beverage Manager 5 Cruise Director 6 Purser

Exercise 7
1 ,Iam sending you

2 necessary
.3 company 4 Yours sincerely 5 Janet Burtowski

Exercise 2
1 Captain 2 Crew 3 Staff Captain, Hotel Manager 4 Hotel Manager 5 Chefs, Cooks, 8akers 6 Hotel Manager

UNIT?
Exercise 1
1 2 3 4 5 inner city areas and townships go out don't carry large sums of money In a side pocket in the hotel safe-deposit box

6 at off-peak times 7 make sure they are not visible 8 in a supervised car park

Exercise 7
1B 2( 3C 4B 5C

Exercise 2
1d 2e
3f 4a

Exercise 8
6c 1 Could you sign here, please? Would you mind signing here, please? 2 (auld you wait in reception, please? Would you mind waiting in reception, please? 3 Could you not smoke in here, please? Would you mind not smoking in here, please? 4 Could you show me your tickets, please? Would you mind showing me your tickets, please? 5 Could you not feed the animals, please? Would you mind not feeding the animals, please?

5b

Exercise 3
1 precautions

2 dangerous 3 accessories 4 pickpockets

5 change
6 wallet 7 tip 8 money belt 9 safe-deposit box 10 visible

UNIT 8
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Selim Destination: lstanbul, Uludag National Park Activities: visit family, go skiing, buy a carpet Greta Destination: Kas, Limonaza Activities: camping, sunbathing,

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Ben Destination: Istanbul, Troy Activities: archaeologtcal tour, see wooden horse

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Exercise 3
1 carpet, pipe 2 jewellery box, Turkish delight 3 blue and white plate, leather belt

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Exercise 5
1 2 3 4 5 6 C (showing) C (smoking) C (take) A (We recommend) B (take) A (It's a good idea)

Exercise 4
1a
1 2 3 4 5 6 7 8 9 10

2e

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Exercise 5
are you going to do are you going to stay 're going to hire are you going to do 'II probably go 's going to be / 'II be 's going to be / 'II be are you going to do might go 'II look

Exercise 6
1 2 3 4 5 6 It is very important to us am very sony 1 also apologise I can assure you that I would like to I hope you will allow us
J

Exercise 6
1d 2c 3f4b 5e 6a

Exercise 2 18 2B 3D 4A Exercise 3 Exercise4 1C 2C Exercise 5 1 2 3 4 lock trip miss sit 1 2 3 4 5 6 7 8 pets allowed rooms with a shower television in every room business facilities guarded car park swimming pool wheelchair access fitness centre 3A 4B 5B . b. a. c.~ A_n_sw _er_k_e_y _ __ Exercise 7 1 Good morning 2 today I'm going to 3 First of all. h. f. c UNIT 10 Exercise 1 1 2 3 4 5 6 Zakopane in southern Poland views of the Tatra Mountains floor heating and towel warmers up to 240 people no. they can't (hotel capacity 120) It can be divided into two and audiovisual messages can be sent to the hotel rooms. a. f. b. i. g. e. i dialogue 2 d. I'd like to 4 then I'll 5 Finally 6 But first of all 5 close 6 gate 7 land 8 weather Exercise 6 1 2 3 4 5 6 eat wear drink take stretch sit Exercise 8 1 fewer 2 reduction 3 presentation 4 probably 5 monument 6 minority Exercise 7 1 2 3 4 5 6 7 8 chocolate sunglasses pen soft toy perfume sports watch earrings tie 7 develcping 8 centre UNIT9 1 Exercise 1 d 2b Exercise2 18 20 3 a 4 c 5C Exercise 8 3A 40 dialogue 1 Exercise 3 e. h. d. g.

be nefits. bookings Exercise 3 1 2 3 4 5 6 7 8 20% 193 2. fitter Paragraph 3: noticed. China.) 10 hope 11 With I Best UNIT 12 Exercise 1 B Exercise 2 1A 2D 3C 4D 58 Exercise 2 Paragraph 1: backpacking.000 3.) F (They specialise in holidays for the over fiftles.Exercise 4 3f 1h 2e 6g 7a 8d Exercise 5 1B 2A 3C 4c 5b 4A 58 Exercise 6 1 in 6 on 2 on 7 at 3 in 4 in 5 in time five island wild guide size sight similar hiJI little diff tourist Exercise 4 1 teams 2 competitors 3 kayaks 4 sailing 5 yachts 6 events 7 snowboarders 8 crews 9 race Exercise 7 2 3 4 5 6 7 8 9 10 1 con-fe-rence bus-iness (3) (2) (4) fa-cil-i-ties a-cQmm-o-date (4) (3) trav-ell-er e-quipped e-qLJlp-ment (2) (3) (4) com-for-ta-ble con-ven-i-ent (4) (3) Exercise 5 18 2C 3C 4A 58 twen-ti-eth Exercise 8 1 B (for your letter) 2 A (l'rn sending) 3 D (on the first floor) 4 D (up to 350 people) 5 C (technical equipment) 6 C (do not hesitate) Exercise 6 1 Dear 2 regard I reference 3 tall 4 writing I able 5 reservation I booking 6 holiday 7 changes 8 on 9 Thank UNIT 11 Exercise 1 1T 2 3 4 5 F (They like to travel more.ly Paragraph 2: vacations.220 . increasing.010 Ex.) T 6 F (nineties) 7 F (popular destinations are Thailand.000.ercise3 lOll bike hike dive white hI swim river visit consist 11.) F (Only 20 percent are to exotic destinaticns.000 3.071 30. dear trend. Australia. New Zealand and South Africa.350 7.

has a population of seven million.-.. which is in northern Thailand. . celebrate many different festivals. Avoid swimming in the rivers and lakes."'. often retire at twenty-five. which is one of the world's most congested cities...000 krn'. turn (ski resort representative) Try (ski hire shop assistant) wait (drag lift attendant) Don't go (fitness instructor) hold (drag lift attendant) board (ski resort representative) transfer... trousers . 2 are welcomed 3 is followed 4 is given 5 are invited 6 are not I aren't allowed 7 is invited 8 are picked 9 are arranged 10 can be booked ". who wear brass rings around their necks. local customs and hilltribe etiquette ' 4 5 6 7 8 eight public buses two or three days ... watch (ski instructor) 1 2 3 4 5 6 7 8 9 10 trekkers rubbish guide tropical rainforest conservation workers I conservationists resort waiter thermometer travel agent bandage I dressing I plaster . '0" Exercise 2 1 hill-tribe visits. two. town. which covers 513. include.. through.-' Exercise 5 . . i·.~ ..~ . clothes.~ : :. It's advisable to put talcum powder in your medical kit.. 3 Bo Sang. .. Exercise 7 1 2 3 4 5 6 7 8 scissors tweezers insect repellent bandage aspirin plasters antiseptic sun block UNIT 13 Exercise 1 C " . -. .f 1 The Thais.. elephant ride and raft trip 2 towns in northern Thailand 3 the necessary tribal languages.. ~: : : . know . 4 The Padaung women. are from the Kayan tribe..c. is famous for its hand-painted umbrellas. ". now cover less than 20 percent of Thailand.. local..r...~:.: ~... ". -..~ •• < ' . shoes /:JU/: locate. . which used to cover 70 percent of the country. at night when sleeping worn-in hiking boots or supportive trainers Exercise 8 1 2 3 4 5 Make sure you have the right vaccinations before you go.. 2 Thailand. 5 Bangkok. has a population of sixty million.~ J~_\: Exercise 4 lu:/: group. who are Buddhists..~ __ -_--_-_-_--_-_-_--_-_-_-~~~_-_A_'-n_S-_~_~~_-k_e_y __ Exercise 4 1 are given .. . ~ ! : h •• .~ Exercise 7 1 2 3 4 5 6 7 8 further weather length think northern tenth other clothes . who start training as young as six.. ! ~. \. It's essential to drink lots of bottled water.- Exercise 5 1B 2A 3A 4B 5B 6A Exercise 6 1 2 3 4 5 6 7 8 go through (ski resort representative) Go. 0 --_'' Exercise 3 1b 6f 2c 7j 3i 8d 4a 9g 5h 10 e Exercise 9 1C 2B 3A 4C 5A 68 . : .~. 7 Professional Thai boxers. -v- lau/: houses.. You should avoid spicy curries if your stomach is delicate.~.~ .~ . 6 Forests.~ . . Exercise 6 .-·.

I .UNIT 14 Exercise 1 1 2 3 4 F (in hotels and some restaurants and shops) T F (commission rates vary) T Exercise 7 1 Here's your bill 2 I think you'll find it's correct 3 That's the registration fee 4 That was the international 5 Is everything else all right 6 How would you like to pay 7 Would you like to sign 8 Shall I send you 9 Have a good journey Exercise 2 1c 2b 3d 4a Exercise 3 1 currency 2 note 3 departure 4 exchange office 5 branches 6 cash (noun) 7 commission 8 cash (verb) Exercise 8 1 train 2 cash 3 fax 4 dollar 5 flat 6 rate 7 stay Exercise 4 'L' 0 M M I e A UNIT 15 D 0 'R' E I B (v E M u . showers strong: winds high: temperatures. because of the fresh climate and lower I~ .P A R B L U E) D Exercise 1 1a 2c 3d 0 I E R I L A B L 'U P G R A s E s E L L C p X T u T s R T 'T" A X N W N L Exercise 2 is 5 R V E I D S G H 0 R A C A I U E R rn E R T) 0 1 in remote areas 2 everything takes longer 3 November. winds . snow. because of pollution 5 a visa 6 April 2010 7 when they go to church 8 with indigenous peoples (0 V R E) Exercise 5 1 check 2 won't upgrade 3 'II get 4 will I may I might / re-book 5 won't book Exercise 3 noun rain sun clo!Jd wind storm humidity heat adjective rainy sunny doudy windy stormy humid hot cold Exerdse6 1 D (you'll be) 2 B (you) 3 A (will confirm) 4 D (is) 5 D ('re vi~iting) cold Exercise 4 heavy: rain.s F (D -& E (R C s A H T A s) G prices 4 December to February. storms. ..

.f A R <:» M U 5: E Exercise 7 1 are you going to do 2 're flying 3 leaves 4 '11 be able 5 're spending 6 'II be / '5 going to be 7 're planning 8 '1. captain (8). check-in desk (B).~ A_n_sw_e_r_k_e_y __ Exercise 5 1 is gradually developing 2 don't need 3 do the banks open 4 're visiting 5 Is it raining 6 go (d) (a) (e) (f) (b) (c) Exercise 2 A F H T 0 R 5 P U A r-- 0 P N I P N 0 R A (8 G A E C F R A E A T c N R H) T l R 5 r-- R l D T E 5 T A U R A I 8 8 Z 0 A R M T 0 D T G (5 H T I) 0 C E B A D 0 F W 8 l l 5 0 K Exercise 6 18 2C 3C 4D 5A A 0 I N Z A R B C l U 8 E A H A E . crew (8) places: cabin (B). land (P). fly (P) people: flight attendant (P). land (B).J (E 0 R OJ H U H ~H 0 T R T H S U I 0 M T I M) 0 ~ -!. minibar. towels rooms: twin beds. balcony. take-off (P). video-conferencing equipment. sail (5). leave (B). pilot (P). purser (5). hairdryer business: slide projector. port (5). customs (B) Exercise 8 1"' c R cs c w AI aN 0 E L F I C U s T I a 'R' E 5 B L (s R R A H W 0 T 0 S P L B D H F 0 V I I 0 V W I E 8 E A C a R r31 I T N R 0 N G s) '5' N N Exercise 4 1 hamburger and chips (USA) 2 caviar (Russia) 3 paella (Spain) 4 kebabs and sweet pastries (Turkey) 5 pasta and pizza (Italy) 6 croissant and coffee (France) 7 cu rry and rice (I nd ia / China) 8 tortillas and beer (Mexico) S T -.:. M 5 0 D Vocabulary exercises Exercise 1 1 steward Exercise 5 bathroom: shower" toiletries.. departure lounge (8). arrive (B). landing card (P) actions: board (8). flipchart 2 tour guide 3 receptionist 4 resort representative 5 housekeeper 6 travel agent 7 porter 8 waiter Exercise 6 1 chair 2 bedside table 3 pillow 4 sheet 5 towel 6 lamp 7 certain . label (8). gate (P). passport (B). meeting room. boarding card (8). steward (B).1send A (C A S ~R E) M F E E U "-" 8 0 K L R E l 0 y F A M <:» MN N T I R) T (G A L Y)G Exercise 3 documents: ticket (8). disembark (8). wardrobe..

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