CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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QUESTION NO: 10

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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The PC needs a 26-to-20 pin ATX adapter.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. SDD B. Flash C. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. The PC needs an AT-to-ATX adapter. The PC needs a 24-to-20 pin ATX adapter.www." . Intrusion detection C.actualtests. D. C. Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. Trusted Platform Module (TPM) B. The PC needs a NLX to ATX adapter. WiFi Protected Access (WPA) D. Any Time. B.com Ac tua lTe A. Which of the following can be disabled in the BIOS to prevent this message from appearing? . Tape D.co m 7 . Which of the following is needed to solve this issue? A.

Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A. HDMI . DVI B. Device Manager> expand 'Sound. MIDI C. System Information B. video and game controllers'>double click on the name of the sound card> Troubleshoot' B.co m Which of the following connectors are used for musical equipment? 8 . Cable C.actualtests.com Ac tua lTe sts A. Hardware Compatibility List "Pass Any Exam. DSL B. how would the technician update the driver? A. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. Any Time.www. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. 6-pin mini-DIN D. Satellite D." .CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. After extracting the driver.

Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A.1. and 2 short beeps.255.0.com 9 Ac tua lTe A. Dr.0.1-126.0-255.0.www.255.0.255. Toner is applied to a photoconductor and transferred to the media. NIC D. B. 192.co m Answer: A .0.CompTIA 220-701: Practice Exam C. because of the wide variety of models shipping with this BIOS.255. the beep codes may vary. 1. Power supply C.255.255. A wax-based substance is melted and applied directly to the media.255 D.actualtests. sts In the laser printing process. Heat is applied to heat-sensitive media to create an image. Sound card B.255. Which of the following components has MOST likely failed? A. D.1. Watson D.0-223. However. C.255. which of the following is true? . 224.0-191.255 C. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur.255 B.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long.0. Toner is sprayed to the media." . 128. Any Time. "Pass Any Exam.

Floppy B.com 10 Ac A technician is installing Windows Vista onto a new computer locally. Any Time. RJ-45 B. the technician discovers that the user was eating lunch while typing the document. Which of the following describes the method the technician would MOST likely use? tua lTe sts A. Blu-Ray D.www. NAT translation D. ST C. RJ-11 D. After questioning the user. DVD C. The technician comes to the conclusion that liquid was "Pass Any Exam." . WPA encryption B. BNC .CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. MAC filtering C. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A.co Which of the following connector types is used on CAT5e cable? m . PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue. in which the keys are not typing anything within document editing software.actualtests.

3 V rails. which of the following would be the NEXT step to follow? A. because most of the electronic components (CPU. Update the firmware in the printer.CompTIA 220-701: Practice Exam spilled onto the keyboard. Replace the fuser in this printer. Any Time. chipset. 15 E.www. 24 Answer: A. C. 5 C. Which of the following should the technician do FIRST? A. D. Ask the user open-ended questions. RAM. A. Check the toner levels in the printer. Replace the keyboard with a new keyboard.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. D. According to the troubleshooting theory.actualtests. C.3 V for power supply. Verify the system functionality. Check the ink cartridges for proper ink levels. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. AGP and ISA cards) used 5 V or 3.com 11 Ac tua lTe sts . Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). 3." . B. PCI . QUESTION NO: 33 "Pass Any Exam. The printer successfully feeds paper through the unit while running the manufacturer's print test. B.co m . but nothing is being printed on the paper. Make closing notes of the repair.3 B. 6 D.

com Ac A. Provide for heat transfer from a component to theheatsink D. KVM D. Any Time. Reduce heat on a component through evaporation C. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A. 21 B. Run a System Defragmentation D. Update the video driver B. 23 C. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer.co m 12 . when the video game starts the computer crashes. Smart card reader C. 80 "Pass Any Exam. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts .CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A.www. 25 D.actualtests." . Which of the following should the technician perform FIRST? A. Barcode reader B. Insulate a component from the friction of theheatsink B. Roll back the video driver C.

Recommended for analog phone lines B.co m . Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A. Intrusion detection C. Recommended for ceiling use only D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem." . Close the document without commenting to the user and proceed with the work. B. Leave the document open and do not mention it to the user and proceed with the work. Upon making the connection. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. Copy the document to a network drive as a backup so that work can proceed. Any Time. Without it the computer will not "Pass Any Exam. Ask the user to close the document so that the work can proceed.www. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them.actualtests. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. the technician discovers the customer has a confidential document open. Power on password B. C.com 13 Ac QUESTION NO: 39 tua lTe sts . Complex logon passwords D. When the system is first turned on it will prompt for the Power On password. Flexible PVC outer jacket C. D. Which of the following steps would be BEST to take? A.

B. D.co A technician is trying to install a previous-generation expansion card into their new laptop. The expansion slot needs to be enabled in the BIOS first. C. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup.com Ac QUESTION NO: 42 tua Answer: D lTe A. Answer: B "Pass Any Exam. Which of the following is MOST likely preventing the machine from booting normally? A. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. B. The card is a PCI Express card and the laptop supports PCMCIA.CompTIA 220-701: Practice Exam continue to boot. The card needs to have the compatibility jumpers set before it can be installed into the system. sts . C. D. BNC D. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found.actualtests. RJ-11 C. USB printer. The computer's BIOShas the flash drive above the hard disk in the boot order priority list. RJ-45 B. Which of the following is MOST likely the reason? m 14 . The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. and USB webcam installed and connected." . the card refuses to fit into the expansion slot. The card is a PCMCIA card and the laptop supports PCI Express cards.' It has a USB flash drive. However.www. Any Time. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Politely inform the user that all questions will be answered later. Leave the station and call another technician to complete the repair. Start>Settings>Network Connections B. Start>Settings>Control Panel>Administrative Tools C. Upgrade the firmware E. Start>Settings>Control Panel>Accessibility Options D. A.actualtests. D. Upgrade the processor B.com 21 Ac A technician receives a computer that is having trouble printing to a network printer. After checking to make sure the network printer is available.www. Which of the following devices are the additional four pins used? "Pass Any Exam. Which of the following is the BEST course of action? A.co m ." . C. B. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Delete existing programs D. It is inhibiting progress because the technician cannot concentrate and becomes irritated.D QUESTION NO: 64 While a technician is working on an employee's computer. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . Update the BIOS C.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS. A. Any Time. another user begins asking irrelevant questions. which of the following are best practices? (Select TWO). the technician checks the port the printer is assigned to and finds it is set to LPT1:. Request the manager to assist in the situation. Delete personal data Answer: B. Take a long break to step away to relax and refocus.

Timeliness D. Cultural sensitivity C. a user is unable to print documents to locally attached printers or network printers. Personal calls B. The processor C.com Ac A. Incompatible print driver D. Print spooler is not running tua lTe On a Windows computer.CompTIA 220-701: Practice Exam A.actualtests. Extra drives B. Printer hardware problem C. Features C. Widgets D.co m 22 . Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Extra RAM D. Positive attitude Answer: A "Pass Any Exam. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Applets B. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A." .www. Any Time. Incompatible cabling B. The user was able to print previously.

4GHz band with a maximum data rate of 11Mbps? A. Use a lint free cloth and glass cleaner B. 802. printer.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2.co m 23 . and network when using a laptop? "Pass Any Exam. Anti-spyware software B.com Ac tua lTe sts . Use a slightly damp cloth and a vacuum D. Anti-virus software D. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard.11b C. monitor." . 802. Use a dry paper towel and an anti-static strap C. 802.11g D. mouse.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. Any Time. Anti-adware software C.actualtests.www.11a B. 802.

C.0 Answer: D "Pass Any Exam.0. Delete a virus that has infected the hard drive through the command prompt.255 D.255. Listen and do not interrupt the customer.0. B. Offer different repair options for the user's convenience. Allow the restoration of a previously made image of a desktop through the command prompt. B.255. 224.0 B.CompTIA 220-701: Practice Exam A.255.0. D." .actualtests. Provide proper documentation on the services provided. Any Time.com Ac tua A. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts . a technician's NEXT course of action should be to: A. Provide a way to recover corrupted print jobs through the command prompt.co m 24 . Provide a way to access the hard drive in an emergency through the command prompt. D. Docking station D.www. C.255 C. Network hub C. After they finish explaining.0. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation. 127. Bluetooth B. 192.255. Restate the issue or question to verify understanding. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. 255.

Quad core processing D. Zip drive C. The processors contain 64K new transistors. SD card B. The processors are made with a 64nm manufacturing process. SpeedStep technology C. Any Time.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . Blu-Ray D. The processors have an additional 64 instruction sets.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. Stylus "Pass Any Exam. C.actualtests. B. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. Dual core processing . D. AMD Athlon 64 and 64 FX? A. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A.www.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A." . Hyper-threading B. The processors provide a 64-bit register.

QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A.com Ac tua lTe sts A. FAT C.CompTIA 220-701: Practice Exam B. "Pass Any Exam. NTFS D. ISA D.actualtests. The hard drive needs ATA drivers loaded via the F6 option during install.co m Which of the following file systems MUST be used when implementing EFS? 26 . Any Time. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. Smart card C. PCIe C. Which of the following is the MOST likely reason? A. CDFS . PCI B. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface.www. FAT32 B." . Biometrics D.

D.co m . QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A.CompTIA 220-701: Practice Exam B. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. The hard drive is incompatible with Windows XP and needs replacement. A biometric device D. The hard drive needs SATA drivers loaded via the F6 option during install. C. which of the following troubleshooting steps should be done? "Pass Any Exam. Of which of the following is this an example of? tua lTe sts . The hard drive did not have the jumpers configured correctly and needs to be checked. PCI Express card B. A token device C." . An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. PCMCIA card D. Just at this point press F6 and show the drivers on the floppy. otherwise it may try to boot from floppy ). Before the drive is replaced. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. KVM C.actualtests. Docking station Answer: D QUESTION NO: 85 A. it will ask you if you want to install drivers. Any Time. A smart card reader B.com 27 Ac A technician has a security device which displays a number that changes overtime.www.

MSCONFIG Answer: B QUESTION NO: 89 802. If you want a quick visual of which items are running or stopped. The preferred way to make changes to services is to launch services.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. gpedit.co m ." . services.CompTIA 220-701: Practice Exam A.exe in the Run box accessed via the Start Menu. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware. The Services window will open. Device Manager B. software and network components? A. Establish a theory of probable cause B.11g has the potential to support up to: "Pass Any Exam. MMC C.actualtests. but the information is limited. msinfo32.exe D. Identify the problem C. Perform a backup D. this is fine. sts . Any Time.msc from the Run option on the Start Menu.mmc B. followed by clicking the Services tab.www.exe C. The first is to use the MS Configuration Utility by typing msconfig. services. MSINF032 D.

Windows Vista Home "Pass Any Exam.actualtests. Save information for critical files before system shut down C. Windows Vista Ultimate B. Diagnostic purposes of a critical system error D. 11Mbps. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). that causes the system to "crash.com Ac tua A. Passwords D. known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error." . C.CompTIA 220-701: Practice Exam A. 100Mbps. 54Mbps. Firewall B.co m 29 . 50Mbps. D. Any Time. of a non-recoverable nature." The term is named after the color of the screen generated by the error. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. B. Driver updates for new installations B. Smart cards C.www.

actualtests." .www.co m . LCD C. QUESTION NO: 95 A laptop's battery will not charge. C:\ProgramFiles C. Toggle theFn keys C. A. Cordless phone B. Magnet D. Any Time. Swap the A/C adapter D. Which of the following BEST solves this issue? A. Windows XP Home D.CompTIA 220-701: Practice Exam C. C:\Windows\System32 B. Plug the laptop into a UPS Answer: C "Pass Any Exam.com 30 Ac tua lTe sts . Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO). C:\Users\ D. Remove all unneeded peripherals B. CRT Answer: A.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. a technician should look in which of the following default locations? A. C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). Microwave E.

SDRAM D. Any Time. D. RIMM B. C.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. DDR RAM C.actualtests.www. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam.co m 31 . BIOS B. A private tunnel through the Internet to securely communicate with a remote network. A security encryption feature that encrypts wireless traffic with an access point for communication.com Ac QUESTION NO: 98 tua Answer: B lTe A. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected." . A network which has no connection to the Internet and is private by design. B. Which of the following memory types would be the correct type? A. Control Panel C. sts . Internet Explorer Properties D. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. Where can the technician configure this setting? A.

D. Test the essential components of the system during power on. Any Time.www. CD. CD.RW C.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). ISA C.com Ac tua lTe QUESTION NO: 101 sts Answer: B . C. A. DVD. Which of the following types of portable media offers the LARGEST storage capacity? A. SNMP D. IEEE 1394 "Pass Any Exam.R D. IP_ip_address E. Test the software and hardware drivers before the operating system loads.actualtests. PCIe B. Load the operating system into memory during power on. \\computername\sharename C.co m 32 . B. EISA E." . DVD.DL B. AGP D. Check for the latest motherboard firm ware updates.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO). USB 001 B. A. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A.

Answer: B QUESTION NO: 104 A. if your PC's enclosures are open. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer.actualtests. Any Time. HTTP C. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. C. D. Helpensure proper air flow through the case. then the cooling of the PC changes dramatically. SMTP B. B. HTTPS D. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol. The cooling of some components can be reduced or totally eliminated and can cause damage. However. sts . a technician notices that several unused expansion card slots have open ports. Helplimit radio frequency interference (RFI) inside the case.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer.CompTIA 220-701: Practice Exam Answer: B.co m 33 .www. QUESTION NO: 105 "Pass Any Exam." . This address can be verified from printer's configuration. Helpprevent moisture buildup in the case.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. Help limit electrostatic discharge (ESD) inside the case.

The printer needs to have a cartridge replaced. The print queue window from system tray B. RJ-45 "Pass Any Exam. D." . T-Connector B. Print spooler view in the Printers Control Panel D. Properties of the printer from the Printers Control Panel C. Any Time.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A. The printer would not start printing again till that print job is removed from the queue.www. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. To find this problem you can ping the printer from your computer. Answer: C. E. New drivers have been released and need to be installed.actualtests. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue.co m 34 . A job in error status is at the top of the print queue. B. Which of the following is the MOST likely cause of the issue? (Select TWO). The printers IP address has changed. A. BNC C. Sometime if the IP address of the printer is changed you cannot print. A technician has verified the printer is online and prints a configuration page from the printer. C.com Ac tua lTe sts . Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A. QoS for printing is not functioning over the LAN. Sometimes.

Start>Run>typeipconfig>click OK and ask user to read the results. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results.CompTIA 220-701: Practice Exam D. 24x Answer: A. sts .com 35 Ac A user calls and says they cannot get to the Internet. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.D QUESTION NO: 109 A. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). 6x D. A. 1x and 8x bus speeds can be used. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. 8x E.co m . The Syntax IPCONFIG /all displays full configuration information. C. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. 3x C.www. Any Time. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. D. 1x B. B. You can type the Ipconfig command by "Pass Any Exam. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card." . especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO).actualtests.

The recovery process will start. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . you need Operating system CD and the recovery floppy disk that you have created. C.www. Any Time. A. The DNS server strictly functions as an ip address lookup for a given domain name. Which of the following is needed to perform an ASR restore in Windows XP? A. Vendor recovery CD D. chkntfs B.. Recovery console C.actualtests. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A.co m 36 . D. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) . B. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). Operating system CD B. dxdiag "Pass Any Exam. Secures network traffic through shared key encryption.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command. press F2. Provides security for a network through the use of ACLs. Dynamically assigns IP addresses for easy client configuration." .. Provides resolution of host names to IP addresses.com Ac tua lTe sts QUESTION NO: 111 . Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names." at the bottom of the screen.

ipconfig E. C. Any Time. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition? A. ping Answer: C. Space reserved by the drive manufacturer for firmware. Space set aside by Windows for use by the virtual memory swap file. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. IEEE 1394 port D. tracert D.actualtests. A recovery partition put there by the manufacturer." . Parallel port B. Answer: D A. A potentially dangerous virus has been downloaded onto the system. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam. B.CompTIA 220-701: Practice Exam C.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary.www.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. Serial port C. sts . D.co m . Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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Which of the following hardware is hot pluggable? (Select THREE).

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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C.www. Replace the fuser. Clean the toner cartridge. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A." . QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. If that does not work then you may need to delete and reinstall the printer.CompTIA 220-701: Practice Exam Explanation: First check the boot order. the technician has a discussion with the customer and reviews some examples of their print jobs. Print a test page. Control Panel> Accessibility Options> General "Pass Any Exam. The airflow is blocked. to test printing.actualtests. You should always use the test page feature from the printer properties.co m Answer: D . C. The processor is improperly seated due to bent pins. Change the paper. Which of the following is the correct path to change the language settings? A. Excessive internal display brightness is set. B. D. Any Time. B. not from an application. sts . Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. which you already know. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. Which of the following should the technician do NEXT? A. Insufficient memory for the OS. Having arrived onsite. D.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer.

11g standard if you want to use a standard that can support communication up to 54Mbps. Cycle theprinters power.co m 45 . Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. 802.11 standards. Print a test page. Reboot the computer. Any Time.actualtests. Which of the following standards of wireless card did the technician install? A. Perform a self-test page. When connecting the laptop to a wireless network. Control Panel> Regional and Language Options> Regional Options> Customize D.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802.11b D. 802. and Bluetooth supports communication up to 3Mbps. 802. 802. Control Panel> Regional and Language Options> Regional Options C.11x C.11g B. Which of the following would be MOST likely to fix the problem? "Pass Any Exam.11b supports communication only up to 11Mbps. sts . 802. C." . the technician successfully tests for speeds of up to 54 Mbps.11x refers to the family of 802. 802. B.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop. D.CompTIA 220-701: Practice Exam B.www.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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com Ac tua lTe sts . Answer: A. D. Perform a clean installation of Windows XP Home. Upgrade to Windows 95 OSR2. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A.www. Upgrade to Windows XP Home directly from Windows 95. Clean out the dirt with a damp rag. C. True positive D. and then remove from laptop. Clean out the dust with compressed air. D. then to Windows 98SE then Windows XP Home." .actualtests. it is BEST to perform which of the following actions on a routine basis? A. Degauss the display and drives. Upgrade to Windows NT4. and then turn off the device. C.C QUESTION NO: 157 To lengthen the life of computer hardware. Defragment the hard drive weekly. Turn off the laptop. True negative C. B. Remove hardware in Control Panel. Remove the driver from Device Manager. Any Time. False negative B. Upgrade to Windows 98SE then to Windows XP Home. Which of the following describe the potential upgrade paths? (Select TWO). False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. D. Stop the device.0 SP1 then Windows XP Home.co m 52 . E. B. C. "Pass Any Exam. A. B.CompTIA 220-701: Practice Exam A.

The computer needs to upload the print job.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A.actualtests. C. B." . Printer firmware needs to be updated. The technician has the correct.co When trying to print. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. The paper needs to be replenished. The modem is not recognized in Device Manager. The printer does not recognize the font type. Any Time. D. C.www. The high encryption package is not installed. Which of the following is the MOST likely cause? m 53 . B. sts . The account does not have permission to install drivers. D. HKEY_ CURRENT_USER B. but is unable to successfully install the drivers.com Ac tua lTe A. Which of the following would be the MOST likely cause of the problem? A. a balloon in the system tray indicates a print job has failed to print. HKEY_CURRENT_CONFIG D. The modem is not functioning properly. HKEY_USERS C. Answer: C QUESTION NO: 162 "Pass Any Exam. updated drivers.

Duct tape D. PROGMAN.www.com Ac A.actualtests.co m 54 . DVD.EXE D. Electrical tape B. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop. Which of the following should be used to repair the wire? A. Any Time. LCD C.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. TASKMAN." .EXE C. Electromagnetic Interference (EMI) B. Masking tape C. PC card adapters B.EXE B. SPUNINST.ROM drive "Pass Any Exam. a technician finds a wire with insulation damage from rubbing up against a cooling fan. Lithium D. which of the following should be removed to avoid damage during transit? A.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. Mercury C. CONVERT.

Which of the following should the technician take under consideration? A. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Periodically clean the vents using a small vacuum cleaner. Directly spray the vents with compressed air.co m Answer: C 55 .www. LDAP B. Electromagnetic interference B.CompTIA 220-701: Practice Exam D. C. Any Time. High voltage discharge C. POST C. D. BIOS D." . Radio frequency interference D. Use a moist rag to clean the vents monthly. Which of the following is the BEST preventive maintenance procedure that the technician should perform? .actualtests. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. Install ceiling fans in the room.com Ac tua A. B. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A.

and then confirm the findings with the customer." . Begin running diagnostic software and confirm findings with another technician. C.com Ac tua lTe A. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. Ask open-ended questions to gather the symptoms. Location of the PCs with respect to each other D. DSL C. Which of the following should the technician keep in mind when setting up the lab? A. D. Cable management to avoid trip hazards B.www. Any Time. Fiber B. Which of the following can the technician do to better understand the customers issue? 56 .CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Get the customer contact information. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam.co m A customer brings a PC for a technician to repair.actualtests. Cable D. run diagnostic tests. B. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Electrical safety with the extra network cables C. sts .

To allow the power supply to operate at different voltages B. Converts AC power to DC power that a computer can use to operate and charge its battery. D. B.www. Answer: D "Pass Any Exam. Filters incoming voltage spikes and surges. Changes DC power to AC power to charge the battery and enhances portability." .actualtests. To change the voltage coming from the wall C. Any Time. which of the following is broadcasted by default and should be disabled? A. Broadband C.co m 57 . DSL B. WEP C. Fiber Answer: D QUESTION NO: 173 When setting up a WAP. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. SSID D. WPA B. Satellite D.com Ac tua lTe sts QUESTION NO: 174 .CompTIA 220-701: Practice Exam A. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. Allows for a portable computer to be easily moved without being plugged into an outlet. C. To allow alternating current to be used instead of direct current D.

DDR B. Laser "Pass Any Exam. DDR2 .actualtests. SIMM D.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A. DIMM C." . SDRAM C. Impact B.co Which of the following has the speed of PC2700? m QUESTION NO: 177 . DDR3 D.com 58 Ac tua lTe sts A. Thermal B. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A.www. Any Time. SODIMM B. Laser D. Dot Matrix C. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A.

" . Inkjet D. PCMCIA D. ISA B. PCIe X16 Answer: C "Pass Any Exam. Inkjet C. tua lTe A. FTP D. Thermal B.CompTIA 220-701: Practice Exam C.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. HTTP B. VPN C. AGP 4X C.actualtests. Color Laser D. Any Time.www. Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A.co m Answer: A . WAN sts Which of the following allows a secure connection between two points? .

actualtests. rw2%HN D. B. Remove the hard drive and destroy it. Make sure the OS has the latest video drivers installed. Make sure the laptop display is enabled.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. Reformat the hard drive to a clean state using the format command.www. B. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display.co m 60 ." . Any Time. ct23&P#h~ Answer: D A. C. Run a large magnet over the top of the hard drive several times. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. D. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . C. SR1234ct B. Replace the LCD inverter. D.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A. CompTIA558475 C. Replace the video card inside the laptop. Remove the memory and destroy it.

PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A. 100Mb/s B." . S/PDIF B.CompTIA 220-701: Practice Exam A. PC2100 B.www. DDR333 C. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A.actualtests.0 C. USB 1.1 C. SATA D.com Ac tua lTe sts QUESTION NO: 188 . DDR400 D. IEEE 1394 D. Any Time. 10000Mb/s D. USB 1.1/2.co m 61 .0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A. IEEE 1394 B. 1000Mb/s C. USB 2. 1Gb/s Answer: A "Pass Any Exam.

Calibrate the monitor.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . Any Time. Control Panel C. The maximum amount of memory a given system can potentially have. Provides access to larger hard drive partitions. C. D.com 62 Ac tua lTe sts A. Data written to a disk located in a paging file that would not fit into the systems RAM. Degauss the monitor. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. Set the refresh rate to the lowest the monitor can display. .CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. C." . Set the resolution to the highest the monitor can display. Provides addressing of memory beyond 4GB. Program Files B.actualtests.www. Provides use ofPCIe X16 expansion slots. "Pass Any Exam. D. B. B. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Flash memory used to hold temporary files before deletion. Provides use of more powerful video graphics accelerators. C. B. Start Menu D.

D. C. Built-in encryption standards B. Off). Document findings.co m Answer: D 63 . Higher data integrity sts Which of the following is a characteristic of solid state drives? . Verify full system functionality. send broadcast packets over the LAN to all computers simultaneously. collect all packets that are sent to any device on the LAN. B. Lack of drive heads and platters D. Any Time. C. A portion of physical RAM that is mirrored to the hard drive for redundancy.www.com Ac tua lTe A. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A." . D. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A.CompTIA 220-701: Practice Exam D. Larger capacity than traditional magnetic drives C. B. Identify the problem. Hibernate. Establish a theory of probable cause. send packets to other network devices on the LAN instructing then to enter a low power state (e. resume from a low power state when it receives a network packet telling it to do so.g. and outcomes. Answer: D QUESTION NO: 197 "Pass Any Exam. actions.actualtests.

Which of the following RAID levels should be implemented? A. Is the power cable on the monitor loose? D.com Ac tua lTe sts . Has the monitor been replaced recently? E. it just keeps rebooting. Any Time. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot.www. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. Which of the following is the quickest way to accomplish this? A.co m 64 . A. Was any hardware installed since it last worked? C. Set up a local print queue. Purchase an external Ethernet print card.E QUESTION NO: 199 Two users want to print to a USB printer connected locally.actualtests.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Which of the following questions should a technician ask to help determine what occurred? A. Were there any new software updates done? Answer: B. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). B. C. Move the computer and attach to the printer." . Was there a power outage since yesterday? B. Share out the printer from the attached computer. D. RAID 0 "Pass Any Exam. Are you sure the power button is not stuck? B. Are you sure you ran a find on the system and the program is just not misfiled? D.

and serial number. Assign an appropriate priority for the issue.co m 65 .com Ac tua lTe sts QUESTION NO: 202 . E. Allows the operating system to assigns dates so that user data files are backed up C. C.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A.CompTIA 220-701: Practice Exam B. identify common issues among multiple users. compose a record which allows user authentication. Answer: D A technician uses a call logging process in order to: (Select TWO). which of the following should the technician do FIRST? A." . RAID 1 C. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer.www. Elevate the call to a higher level of support. D. Any Time. help maintain a balanced workload for the help desk technicians. track the process of the incident. RAID 4 D. A. B. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam.actualtests. C. Allows the operating system to be backed up with immunity to virus activity B. Answer: B. model. D. select the appropriate priority level for the issue. Identify the user and associated problem. Allows the operating system to be rolled back to a previous point in time D. Identify the hardware make. B.

The hard drive light is constantly on. Use the defragment utility. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Empty the recycle bin and deleted email items. Any Time. Answer: A. Use thecheckdisk utility. E. "Pass Any Exam. DVD. Userestore point to roll back the computer to a previous date. Utilize less memory C.RW+ B. Longer chip life Answer: C. B. DVD. Increased network speed E. Increase system security B." .co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . A.www. Dual-sided DVD . Increased performance D.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO).RW C. D.actualtests.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). A. Blu-Ray D. C.com Ac tua lTe sts A. Use the drive compression utility.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result.

A. QUESTION NO: 209 A. USB B.co m . Run the program as a local administrator. Any Time. and asks when it will be done.D QUESTION NO: 208 A customer brings a PC in for repair. Encrypted passwords C. D. Check for any updates to the program. D.www.actualtests. Ask the customer to check daily to see when it is completed. Inform the customer that others are waiting. C.CompTIA 220-701: Practice Exam A. Add an exception to the firewall for the program. Give the customer an estimated time for repair based on the technicians assessment. Check the Hardware Compatibility List to see if the program is not compatible with the OS. C. The technician will get back to them as soon as possible. B. Which of the following is the BEST response for the technician to give? A. CGA D. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO)." . Ask the customer when they would like to have the work completed.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. B. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . Logical token B. S-Video Answer: B. DVI C. VGA E. The user states that they do have Internet connectivity. RFID smartcards "Pass Any Exam.

D.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Encrypts data traveling across the wireless network D. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD.co m 68 .www. Contact the vendor for an RMA. Try installing the device to a different port or slot. UTP C.actualtests. Disable the device in Device Manager. Coaxial B. Ensures all users physically login to the wired network B. Plenum D. Which of the following would be the FIRST step in resolving this issue? A. Retinal scan Answer: D. C. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Ensures that only certain devices can access the network C.com Ac tua lTe sts . Answer: C "Pass Any Exam. B. Any Time. Download and install updated drivers for the device. Fingerprint reader E." . a user is reporting system crashes and performance loss.CompTIA 220-701: Practice Exam D.

E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network. when locally connected. Any Time. Serial Cable B. Safe mode B.ROM C. Which of the following Windows features BEST accomplishes this? A.ROM Answer: C.actualtests. Hardware profile C. and after restarting their PC the display is no longer appearing. When the laptop is removed from the docking station. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. Boot to the recovery console C. CD.CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. DVD." .www. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). USB drive D. Wireless Zero Configuration D. Safe mode with command prompt D. Which of the following boot options would be MOST effective in troubleshooting this issue? A. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam.co m 69 . Driver signing B. Floppy drive E.com Ac tua lTe sts . the user would like the laptop to automatically switch to the wireless connection. A.

Disable antivirus protection withinSecurity Center notification. Security Center B. A.actualtests.www." . System Restore C. Any Time. sysprep "Pass Any Exam. D. C. Obscure word in a dictionary B.co m 70 . Windows reports that no antivirus software is currently protecting the system. B. Update the Antivirus definitions. Install the Microsoft Malicious Software removal tool. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A.com Ac tua After successfully installing a free antivirus solution. Contains numbers and letters E. Which of the following solutions would resolve this issue? lTe sts . fdisk B.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Contains special characters Answer: D. Contains AES encryption D. Machine Debug Manager D.E QUESTION NO: 219 A. Disable the antivirus logging in the Event Viewer. Contained in a text file C.

CompTIA 220-701: Practice Exam C. 53 B. Windows XP Home C. WindowsVista Ultimate "Pass Any Exam. WindowsVista Basic B.0.1 D.www. you need to use the Sysprep utility. 10.0. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts . which comes with Windows 2000 Professional. 224. 172. regedit D. Ghost is a third-party utility.com Ac A. RIS only comes with Windows Server operating systems.0." .0. 110 D. QUESTION NO: 221 Which of the following is a class A IP address? A.1.168.16.actualtests.1 B.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A.co m 71 . and WDS is available in Windows Server 2003.1 C.1. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. Any Time. 80 C. 192. Windows XPMedia Center D.

D. B. B. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. Any Time. changes the boot sequence order. makes changes to the registry.actualtests. C. can be used to modify desktop preferences. B. a technician has determined what has caused the problem. C. opens a text based word processor.7GB. the speed and available bandwidth of Internet connections.com Ac tua lTe sts . 4. D. 25GB. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. the reliability and speed of search indexing. D. 650MB. a performance value of system components. 9GB. Answer: C QUESTION NO: 226 The edit command line tool: A. Answer: D QUESTION NO: 227 While troubleshooting a computer problem.www." . remaining hard disk storage space. C.co m 72 .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A.

co m . Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. Establish a plan of action and implement the solution. B. D. Voice recognition D. Any Time. C.CompTIA 220-701: Practice Exam A. Document findings.www. archive old drivers.actualtests. Optical recognition F. Secure ID Token "Pass Any Exam. before performing hardware upgrades a technician should: A. D. A. C. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). Event Viewer Answer: C QUESTION NO: 229 As a best practice. Ask the user opened ended questions to see if they agree with the cause. REGEDIT C. Computer Management B. Verify full system functionality. Which of the following interfaces should the technician use to manage current application processes on the users computer? A." . perform a disk defrag. Smart card B. Barcode scanner C. check the HCL. B. actions and outcomes. Task Manager D. clean each component with an approved cleaning solution.com 73 Ac tua lTe sts . Fingerprint reader E.

Encryption Keys D." . which of the following file system should be used in formatting the drive? A. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A. Right-click My Computer thenselect Manage C.com Ac tua lTe sts . Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time.D. ToggleKeys C. NTFS B.actualtests.www. FAT D. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A.co m 74 . Start > Control Panel > System B.CompTIA 220-701: Practice Exam Answer: C.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. UFS C. FilterKeys B. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam. Right-click on theprinters icon and select Properties D. Any Time.

Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts .actualtests. diskpart D. Mouse and keyboard need to be cleaned. B. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. Power cord is loose.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. Laser printer B. C. The hard drive is in standby mode.com 75 Ac A.co m ." . Any Time. the AC adapter of the laptop and the computer. Bluetooth headset "Pass Any Exam. D. Which of the following is MOST likely the problem? A. Hard disk failure or operating system needs to be reloaded. format C. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. Laptop computer C. Nothing else should be plugged into the UPS under a user's desk.www. convert B. LCD monitor D.

Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). Reload the driver for the monitor. 3200 D.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use.co m .www." . 2100 B.actualtests. C. B. 2700 C. CHKDSK D. A. The PC is currently holding two sticks of 512MB PC2700.com 76 Ac A. Replace the display adaptor. Windows Defender C. Power cycle the computer. Which of the following actions BEST resolves this issue? A. Windows Event Viewer B. Large screen television C. FilterKeys E. Any Time. "Pass Any Exam. Assuming the necessary slots are available. Data Execution Prevention Answer: B. 5300 tua lTe A technician is installing a RAM upgrade into a PC. and the technician would like to install an additional two sticks of 512MB PC3200. AM/FM radio D. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . Degauss the monitor.CompTIA 220-701: Practice Exam B. D.

WEP encryption C.www. An alert when the computer case has been opened C. B. Reformat the hard drive to a clean state using the format command. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . MAC filtering B. D.actualtests.co A computer is being sold over the Internet. Pass all computer components near a large magnet. A set of firewalls and anti-virus programs protecting the computer D.com 77 Ac tua lTe A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A. An alert at logon when an unknown user has tried to logon B." . A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. C. Erase the hard drive using a disk wiping program. sts . WPA encryption D. Any Time. Run FDISK on the hard drive.

Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. a notice appears on the screen which says the site is being blocked by a filter. A technician believes the on-board NIC is bad. Video capture card D. D. One particular caller demands to know exactly how long the system will be down. I am not the server technician so please do not take a bad tone with me.co m . the server will be back up. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam.com 78 Ac tua lTe The file server had an expected outage this morning. Hardware and software are not exact sciences. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A.CompTIA 220-701: Practice Exam A. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN.www. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. Connect to it through a TCP/IP port C." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. We have identified the problem and we will have it back up as soon as possible. Which of the following would be the appropriate response? sts .hoc wireless connection D. B. Connect to it via an aD. Is your work solely depending on the server? Try to not be upset because before you know it. C." .actualtests. Graphics card C. TV tuner card B. Connect to it through a computer share B. We believe the problem is the network interface card. Any Time. We will have it back up within the hour. There is no way to tell how long this will take.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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1 "Pass Any Exam. A. Any Time. RAID 5 D.CompTIA 220-701: Practice Exam Before returning a repaired system to a user. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. Document the system findings." . Inform the user that the computer may not function as it did before the problem occurred. actions.co m 85 . and outcomes. RAID 5 D. E. which of the following should be done? (Select TWO). C. RAID 1 C. USB 1. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A. Change theusers permissions so that they cannot create any potential problems in the future. RAID 0 B.www.actualtests.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. Verify full system functionality and implement preventative measures. B. Answer: A. RS-232 B. RAID 1 C. D. RAID 0 B. Inform the user every step that was performed throughout the entire troubleshooting process.com Ac tua lTe sts .

" . Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO).CompTIA 220-701: Practice Exam C.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. MAC "Pass Any Exam.co m 86 . 802. PS/2 C. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts . Serial Answer: D. SCSI D. Any Time. NAT B. A. NIC E. Channel 11 D.11n B. WEP C. Parallel D. MAC filtering C. SSID D. Modem F.com Ac A. IEEE 1394 B.www.actualtests.

actualtests." . the system will auto-select the projector on restart. Press F1 to shift display to the projector. SSID C. Accessibility Options sts . WPA key B.C lTe A. Which of the following could the technician do to send the display to the projector? A.com Ac QUESTION NO: 276 tua Answer: B. Security Center E. Go into Device Manager and enable the projector. Administrative Tools D. m 87 . B. Any Time. C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). but no display shows on the screen. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop. System B. MAC filtering D. The projector is turned on. D. User Accounts C.www. Reboot the computer. Answer: A QUESTION NO: 277 "Pass Any Exam. Use appropriate function toggle key to switch display mode.

Digital Video Disc B. C. Backup Tape C. Verify that all other parts of the system are working properly. B. "Pass Any Exam. B.D. which of the following should be the NEXT action according to the troubleshooting theory? A. Return the system to the user. D.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). Recreate the problem and reapply the solution to ensure it worked properly. Solid State Drive F.www. Answer: C QUESTION NO: 278 After the problem is resolved.44MB Floppy Disk Answer: B. 1. Any Time.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). D. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Resolves queries for resolution of host names to IP addresses.co m 88 . Dynamically assigns IP addresses for easy client configuration." .actualtests. Secures network Internet traffic through shared key encryption. Answer: C QUESTION NO: 279 A.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. C. IDE Hard Drive E. lTe sts . Compact Disc D. Provides security for a network through the use of ACLs.

The local user profile is corrupt. C. select the Hardware tab. Installation from Microsoft. XCOPY all files from another computer C. Right click on My Computer. Purchase a fully configured hard drive Answer: A.D. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. Factory recovery partition B. The user selected an alternate hardware profile.www. A. The user saved the files to a different location. "Pass Any Exam." . Open a command window and runipconfig from the command line. Windows CD installation E. select Properties. Any Time. B. users coworker to confirm what the user said and verify there is a problem. and then click on Device Manager. Network installation F. C. user to move so the technician can check the computer for problems.co m . D. Which of the following is the MOST likely cause of the problem? A. and then select the Support tab.CompTIA 220-701: Practice Exam A. E.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. The user accidentally deleted the files. B.com 89 Ac tua lTe sts . select Status. D. B.com D.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). Open Network Connections from the control panel. Answer: D. Run the System Configuration Utility from the run line and click on the Services tab. right click the Local Area Connection.actualtests. Open a command window and run net /?from the command line.

Decreased ESD C. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam. Fiber D. 492 feet (150 meters) D. Decreased EMI D. Any Time. D. Increased RFI B. 100 feet (30 meters) B.CompTIA 220-701: Practice Exam C.www. user to state the issue and stop the user when the technician has an idea of how to fix the problem.actualtests. 328 feet (100 meters) C. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A.co m 90 . 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A." . Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A.com Ac tua lTe sts . ThinNet C. UTP B. user to explain the problem and listen without interrupting the user.

CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A. SCSI B. USB port C. net use F: \\ComputerName\ShareName /persistent:NO C. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A. Parallel port "Pass Any Exam.www. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . Standard TCP/IP port B. Serial C.com Ac A.actualtests." . Task Manager D. MSCONFIG B. IDE D. ASR C. net use \\ComputerName\ShareName /persistent:YES :F D. Serial port D. net use \\ComputerName\ShareName /persistent:NO :F B. Any Time.co m 91 .

QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A. Bootsect.dos D.ini Answer: D Explanation: To configure dual-boot computers.actualtests. System Properties>Advanced>Environment Variables D. System Properties>Advanced>Performance Settings>Advanced B." . AGP Answer: B "Pass Any Exam.txt B. you need to edit the boot.ini file is an editable text file with one or more lines that reference partitions to boot to. The boot.co m 92 . System Properties>General C.com Ac A. PCMCIA D. Any Time.inf C. ISA B. Ntbtlog. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system.ini that is loaded by the ntldr file that loads the bootstrap process in a system.www. PCIe C. Boot.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. Sysprep. Where would they find this setting? sts .

com Ac tua lTe sts . Blocking harmful network traffic C. D. The speaker wires were disconnected while cleaning.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. ISP D. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam.co m 93 . B. Default gateway C. The UPS is disconnected from the wall. Any Time. The default printer is out of paper or offline. Which of the following is MOST likely the cause? A. Securing wireless access points D. Hostname B. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A. A new security update is available for download. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. C. Storing passwords B.actualtests.www." .

CompTIA 220-701: Practice Exam A. Cryptographic mechanism that identifies the sender as well as the message integrity B. the customer asks for an explanation the cause of the problem. Start > Programs > Accessories > System Tools > Help and Support D.www. Start > Help and Support C. C." . Which of the following is MOST appropriate? A. CAT6 B. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem.co m . Requires the receiver to have access to thesenders private encryption key "Pass Any Exam. Any Time. QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. CAT5e C.com 94 Ac A. B. the functionality of the rollers was impaired and therefore ceased to transfer properly.actualtests. Right-click My Computer > Help and Support B. The situation was caused by irresponsible users that spilled coffee in the bottom tray.in which adds the signature block to all email messages C. The process of removal is so complex that only those certified for repair should attempt to resolve. Due to condensation within the lower tray assembly. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . An infallible method which binds a signature to a message D. D. Email applicationadD. RG-58ThinNet D. The paper jam was caused by moisture in the paper tray.

C. Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A.www. B. Generators extend the requirement to periodically change passwords. Allows analog video output to a variety of devices C. D. Generators create new passwords every time a user signs in to prevent social engineering. Generators eliminate the requirement to establish log-in attempt limitations.com Ac tua lTe A." . "Pass Any Exam. 8GB D. Allows a LCD projectors output to display on a laptops screen B. 4GB C. 2GB B. Any Time. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO).CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A. 128GB sts . Generators eliminate ausers tendency to create passwords that can be a security liability.actualtests.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 . Allows digital video to a variety of devices D.

Standoffs C. DSL D. Dial-up B. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A.co m . Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. Any Time." . You should install only the standoffs that align with the holes in the motherboard.CompTIA 220-701: Practice Exam A. sts . Capacitors Answer: C. Heatsink D. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Riser cards B. CPU E.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. Fan C. Screws D.actualtests. Cable C.www. Motherboard B.

" .0.actualtests. 169.CompTIA 220-701: Practice Exam A.16. Downloaded Program Files D.25 C. 172. 192. Malicious software that is self-replicating and self-propagating C.15 B.15 D. Malicious software attached to another piece of software D.co m 97 .0. Malicious software that changes theusers home page C.254. Any Time. Malicious software that is self-replicating and self-propagating B. Malicious software attached to another piece of software D. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam.0. Temporary Internet Files B. Malicious software that monitors Internet surfing habits B.com Ac tua A. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 .1. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A.www.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A. Browser Plug-Ins C.168.0. 10.

Any Time. Last Known Good Configuration D. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation.CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. "Pass Any Exam. KVM B. you would choose the Last Known Good Configuration advanced startup option." .com Ac tua lTe sts .www. Which of the following would be the BEST startup selection? A. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. USB hub C.actualtests. Debugging Mode B. Safe Mode with Command Prompt C.co m 98 . Ability to bypass the IRQ channels to work directly with the CPU B. Ability to detect hardware incompatibilities and resolve them C. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Graphics adaptor D. Ability to detect and correct single bit errors in memory D.

11a wireless card D.www. Create a checklist of the most likely issues. Before the technician performs any diagnostics which of the following actions should the technician take? A. Restore the backup to a new hard drive.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. 802. Which of the following standards should the technician upgrade to? A.actualtests. Apply the latest service pack. 802. D. D." . Boot into Safe Mode. Answer: B QUESTION NO: 316 A. The customer asks the technician.11g wireless card B. C. What is a bluescreen message? How should the technician respond? "Pass Any Exam. Update all software to determine if this corrects the problem.co m 99 . Any Time. Answer: A QUESTION NO: 317 A customer receives a bluescreen message. C. Check the security log for error codes. B.11n wireless card C. Which of the following should the technician do NEXT? tua lTe sts . 802. Run a backup routine. B. 802.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Run a power supply test.

Pad locks C.actualtests. and a regular mouse without having to connect all of the devices each time. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. Network Hub "Pass Any Exam. RSA keys D. B. Which of the following is MOST likely causing the sound? A. Docking station B. In the office they want to use a 24 LCD monitor.co m . Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. Any Time. Failed fan C.com 100 Ac tua lTe sts . Explain that it is a message that assists in identifying problems based on the error code. System clock feature D. Daisy chain C. Logical Token B. Under powered fan B. Tell the customer that abluescreen is another name for stop error." .CompTIA 220-701: Practice Exam A. D.www. C. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Which of the following will allow this functionality? A. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system. full size keyboard.

lTe sts . SATA hard drive with a rubber gasket C. A private network between two computers using wireless cards without using a wireless access point between them. Solid state hard drive D.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. AppleTalk B. B. It provides slots for expansion cards. Any Time. connectors for peripheral devices. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. DNS E.co m 101 .actualtests. PATA hard drive B.www. "Pass Any Exam. and bays for storage devices. IPX/SPX D.CompTIA 220-701: Practice Exam D. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently.com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO)." . Which of the following can be installed to accommodate the customers request? A. NetBEUI Answer: B. Once a portable computer is inserted in a docking station it behaves like a desktop computer. DHCP C.

co m 102 . Nothing else should be plugged into the UPS under a user's desk.www. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date.com Ac tua lTe sts . Press F6 when prompted to load the additional drivers. Portable Heater E. A. Create a utilities partition on the hard disk prior to OS install. B. Any Time. the AC adapter of the laptop and the computer. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. Laptop AC Adapter D. which of the following must be performed for the installation to be successful? A. AGP "Pass Any Exam. Laser Printer B. Disable the system BIOS so the SATA card can take boot precedence. Computer Answer: B. D. ISA B. D. Monitor C." .C. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A.actualtests. Vacuum Cleaner F. PCIe C. C. A secured line of communication between two points through a public network.CompTIA 220-701: Practice Exam C. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE). Use the Windows XP Professional for SATA card support feature when installing Windows.F Explanation: He should plug in the monitor.

Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process.com 103 Ac A. Midway through Windows loading. 802. Which of the following is this an example of? sts . password along with all of their account information. Infrared D. C. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. Botnet attack C.11a Answer: B "Pass Any Exam. power cycle the system. Enter System Configuration Utility and select Startup Menu. It says that they need to login and change their old username. Spyware D.co m . B.actualtests. Phishing B. 802.CompTIA 220-701: Practice Exam D. Edit the config. Bluetooth 2.www. Press F8 after POST but before Windows begins to load.sys file that is located on the root directory. Any Time.0 C. Trojan tua lTe A client receives an email stating that their online auction has been compromised." .11b B. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A. D.

co Which of the following connectors would plug into a 56K dial-up modem? m 104 .CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together.www. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP." . ST . SCSI C. which of the following can the technician use to stop a program from loading at startup? (Select TWO). RJ-11 B. which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A.actualtests.com Ac In a Windows machine. From the start command window D. Any Time. Serial D. BNC C. "Pass Any Exam. RJ-45 D. From the system configuration utility B. but has to be terminated at the last device? A. From the MMC snap-in C. USB B.

Unplug the power cable.actualtests.co m . remove the cover. when the black window opens. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. Performance Monitor D. MSCONFIG E. B. "Pass Any Exam. Select Start. Leave the unit powered up so that any issues with cleaning can be immediately realized. Have you removed and replaced the printer drivers already? C. hold the can upright and spray. D. D.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. C. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Can I redirect your computer to a network printer until a technician can repair the problem? B. Close existing ticket and open a new trouble ticket for the user.com 105 Ac tua lTe sts . type print lpt1 in the box. B. Which of the following is the BEST response? A. Inform the user that a technician will be out to resolve their problem shortly. remove all the components inside the case and spray each one separately. Unplug the power cable.CompTIA 220-701: Practice Exam A.www." . type CMD in the run line. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. Registry C. Inform the user that there is no record of the prior call. C. Any Time. Net stop Answer: B. Inform the user that the problem will be escalated to a supervisor for resolution. Which of the following is the BEST response from the technician? A. Event Viewer B.

UPS Answer: C.com 106 Ac A. B. remove all components. C.fault isolation outlet C. Which of the following should the technician do NEXT? A. E. Memory brand is different than the computer. D. Anti-static mat E. GrounD. Anti-static wrist strap D. remove the cover. Memory size needs to be adjusted in Device Manager. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. Memory mismatch. Any Time. "Pass Any Exam. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). C. Disconnect all external devices. Memory is defective. Anti-magnetic screwdrivers F. Wait until the main battery is exhausted and then remove. Thermal transfer compound B. the BIOS only reports the original memory amount. B. Remove the internal main battery. A.co m . tua lTe Memory was added to a Windows laptop and upon booting up.D Answer: A.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. Operating system does not recognize the additional memory. Remove the CMOS battery.actualtests. hold the can upside down and spray. D. Which of the following are the MOST likely issues? (Select TWO). Unplug the power cable.CompTIA 220-701: Practice Exam D." . sts QUESTION NO: 338 .www.

www. When putting a PC into long-term storage B. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A. Removable storage C." . Cache D. Front side bus B. When installing more powerful components . A. Replace then entire power supply. Replace the fan.com Ac tua lTe sts A. Any Time.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working.actualtests. Continue using the power supply until it fails. Verify the voltage powering the fan. D. C. USB "Pass Any Exam. B. When troubleshooting power issues D.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . Which of the following is the BEST course of action? A. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). When traveling to other countries C.

D. C. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. C. Toner sticks to photoconductive areas on a drum. Any Time.com Ac tua lTe sts QUESTION NO: 345 . SCSI E. B. Answer: C Which of the following BEST describes how an impact printer works? A. SATA C.www. Small wires impact and squeeze ink from a ribbon. Switching-mode power supply B.co m 108 . Toner sticks to photoconductive areas on a drum. Heat from theprinthead melts the ink onto the paper. Lithium ion cell Answer: A "Pass Any Exam. D.actualtests. Small wires strike and transfer ink from a ribbon. Serial D. IEEE 1394 Answer: B.CompTIA 220-701: Practice Exam B." .D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. B. Nickel cadmium cell D. Linear power supply C. Heat from theprinthead boils a water-based ink. Heat from theprinthead transfers an image onto the paper. Heat from theprinthead boils a water-based ink.

ROM can be read? A. the technician finds the customer extremely angry that it has taken "Pass Any Exam. SODIMM D." .actualtests. Any Time. 24x B. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. you need to use ACPI standard. Although the technician has immediately responded to the dispatch. sts . It was introduced in 1996 and is an extension of the system BIOS. 32x C. ACPI C. ODBC B. IRQ D. 48x D.com 109 Ac tua lTe Explanation: : To define power management in laptop computers. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A.www. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD.co m . 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A. SATA B. AGP C.

B.11a to 802. D. Report the incident to thecustomers manager. Ask another technician to verify that the findings are correct. lTe sts A technician has replaced a failed keyboard that was full of debris. C. The wireless network is not properly configured. Document the issue including findings. D.com Ac tua A. Answer: B "Pass Any Exam. The wireless network card has been disabled by the hardware switch. Focus on completing the task in an expedited manner. MAC filtering is preventing the computer from connecting to the network. C. but now they are unable to see the network at all. They were able to connect without a problem the day before. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. Any Time. document the situation and inform management that thecustomers behavior was undesirable. Upon closure.www. Which of the following should be the technicians NEXT troubleshooting step? ." . to ensure that the keyboard is still functioning. Empathize with the customer then focus on completing the task in an expedited manner. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop.co m 110 .CompTIA 220-701: Practice Exam over four hours for a response. D. C. Recent provider upgrades have changed the wireless specification from 802. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. Follow up with the customer at a later date. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. actions taken and the outcome. Upon closure. B.actualtests. Which of the following is the MOST likely cause for the problem? A.11n. The technician then explained to the customer the importance of keeping a clean area around their computer. document the situation and inform the manager that the customer was not happy with the response time. B. Make sure the customer is aware that the current service level agreement allows for an eight hour response.

Since returning the customer is only able to print to the black and white printer.co When installing a new CPU for a customer. C. Switch C. sts . Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. The printer address has changed and the customer needs to remap their printer. The print spooler service needs to be restarted on the client computer. Everyone else is able to print to the color printer without a problem. The DHCP service needs to be restarted on the client computer. Firewall B. It assists in keeping the CPU cool. Ethernet hub D.www.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. It prevents theft by covering the values written on the CPU. The customer was able to print and then left on vacation. the customer asks what the tube of paste that came with the CPU is used for.actualtests. It prevents voltage from shorting out the CPU.com Ac tua lTe A. Any Time. Thecustomers permissions have changed and needs to be an administrator to print color. B. It keeps the new CPU from falling out of the socket. D. B. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 ." . C. D. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. Which of the following is the MOST likely cause for the customers issue? A.

actualtests. Not enough free space on the hard drive C. A copy backup backs up the selected files and does not mark the files as archived. Full D.1.1.co m 112 . The backup should clear the archive bit for each file. Graphics card jumpers need to be reconfigured D. 192. sts .9. Which of the following is the MOST likely cause of this? A.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit.7 D. 206." .1. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam.1.3 B.16 C. 8. these files are then marked as archived.CompTIA 220-701: Practice Exam A. Limited amount of memory for the display adapter B. 176. Copy C. Which of the following backup type should be selected? A.168. Any Time.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Incremental B. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. A full backup backs up all the files on the disk.1.www.15.

B.com Ac tua While a customer is describing a problem to a technician. Answer: D QUESTION NO: 360 A dual core CPU has: A. requires memory to be installed four units at a time. C. the customer is not done describing all their symptoms.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. D. Hear what the customer has to say without interrupting if it will not take an excessive amount of time.actualtests." . twice the amount of cache. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. B. C. double the number of pins. is clocked four times faster than a normal unit. However. Answer: C QUESTION NO: 361 A. B.www. Any Time. D. has twice the cache of a dual core processor.co m 113 . the technician knows what the solution is. C. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. has four integrated processing units. Which of the following would be the MOST appropriate action of the technician to take? lTe sts . Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. D. has two error correcting and checking units. two separate processing units.

The print fuser will be hot. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. Which of the following safety precautions must the technician be aware of before repairing the printer? A. prevent unauthorized login attempts.actualtests.com Ac tua lTe sts . B. secure communications with websites. B.co m 114 . C.www. A wrist strap B. Replace the touch screen. D. The ink carriage might move. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. The print spooler can catch any loose clothing." . Replace the mouse. B. The laser will be hot.CompTIA 220-701: Practice Exam A. A UPS D. Reinstall the mouse drivers. D. C. "Pass Any Exam. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. Which of the following would BEST resolve this issue? A. encrypt the contents of a hard disk. provide remote assistance to users. Nonmetallic tools C. Calibrate the touch screen. D. Any Time. C. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming.

D. Post notices around the building.co m Answer: C 115 . QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Install the update without notice.com Ac tua A. Ask the user about where information on that update was released. Which of the following would be the BEST way to communicate the mandatory update to the users? A." . msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? . Stop the mandatory update.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. State that the update has no relationship to the new issue and continue implementing a solution. Email the users about the update. Disregard the statement and continue to resolve the new issue.actualtests. Answer: C "Pass Any Exam. telnet D. ping C. ipconfig B. C. B. D. Wait until the customer completes their statement andexplain how to resolve the new issue.www. Which of the following is the BEST way to respond the customer? A. Any Time. C. B.

Answer the call and then resume work. Any Time. B. C." . Control Panel>Services C. Backup registry file C. Export registry file B. D.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. Which of the following is the BEST course of action? A. D. . Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. Remove any incompatible hardware. Display Settings>Advanced Settings D. Step outside and answer the call. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A.co m When attempting to boot-up.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. B. how can the registry backup before changes are made? A. Control Panel>Configuring Desktop B. Ignore the call and call back afterwards. C. Ask the customer for permission before answering the call. a PC displays MISSING NTLDR.www. Save registry file "Pass Any Exam. Disable plug and play in the BIOS. Install Windows Updates. Clear any removable disks from all drives and start-up PC.actualtests.

Start>Settings>Control Panel>Speech D.shell B. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. Which of the following would be the BEST method? A.actualtests. Update the firmware in LAN adapter. RJ-45 C. C." . Any Time.CompTIA 220-701: Practice Exam D.11g network connectivity to a laptop. 6-pin Mini-DIN Answer: A "Pass Any Exam. which of the following locations would provide access to adjust the input levels? . D. Activate infrared ports in the BIOS. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B.co m Answer: B 117 . QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A. 9-pinD. Install a Bluetooth USB adapter. shell E. 15-pin D.com Ac tua A. Start>Settings>Control Panel>System>Hardware C. B.www. Install a wireless PCMCIA card.

Logon phase B. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A. "Pass Any Exam. The user does not have the correct printer driver.bat C. DDR RAM D. Task Scheduler C. RIMM C.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Network ." . SODIMM B.www. Which of the following services is MOST likely causing the issue? .co m An end user reports that anytime they try to print locally. Which of the following is the memory type? A. nothing happens. One of the memory modules has 168 pins. Print Spooler B. Autoexec. Boot loader phase D. Any Time.actualtests. Which of the following is the MOST likely cause of the problem? A.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer. Workstation D.

actualtests. There is no display on the monitor and the PC shuts off following the beep. C. The CPU has dislodged from its socket. D. C.exe. Run theipconfig /all command. Any Time.com Ac A. Hard drive is failing D. Which of the following is the MOST likely problem? A. Which of the following is the MOST likely cause of the noise? A." . The report is not formatted to use USB. The hard disk drive has failed. The user does not have the correct network drivers. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. Which of the following should the technician do? sts QUESTION NO: 381 .www.co m 119 .CompTIA 220-701: Practice Exam B. C. Modify the path variable to include the location of winipcfg. Power supply warming or cooling B. B. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. The monitor has failed. Error correcting memory making data adjustments C. B. D. D. Install the support tools from the Windows XP CD. Run theipconfig /registerdns command. The printers USB port is not compatible. "Pass Any Exam. The operating system is corrupt.

D. C. Use a low level format.actualtests. Create two hardware profiles. Upgrade the power supply. Answer: B QUESTION NO: 386 "Pass Any Exam. Install additional ribbon cables. enable one of the new devices in each profile. Which of the following is a BEST practice to ensure that the companys data is protected? A. D. Upgrade the device drivers for both components.www. B. Use the format command.ROM drive. Sometimes either or both devices fail to function.com 120 Ac tua lTe A. C. Any Time. B. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? ." . MAC filtering C. Repartition the hard drive. but either device will function if the other is disconnected.co m .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. DNS D. ISDN B. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. Which of the following should the technician do? A. Use thefdisk command.

www." . While troubleshooting. D. Installing the fastest memory available B.co m 121 . Installing same memory type but at a slower rate of speed A. Installing more memory of the same type and speed C.actualtests. Dual independent bus architecture B. Windows C. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. Program Files B. The hard drive has failed. Documents and Settings D. the technician verifies that the hard drive is being correctly recognized by the BIOS.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. Installing the newest memory available D. The BIOS must be set to auto-detect the hard drive. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . B. The user has placed a non-bootable floppy diskette into the diskette drive. Any Time. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. The hard drive jumpers are configured incorrectly. DDR2 RAM "Pass Any Exam. C.

TwisteD. IEEE 1394 D. Fiber optic C. MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. Coaxial D. IEEE 1394 C. Fiber optic B. TwisteD. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A.com Ac tua lTe A. Any Time.pair copper wire D.actualtests. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? . Hyperthreading D.CompTIA 220-701: Practice Exam C.pair copper wire B. IEEE 1394 C. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam. Fiber optic B." .co m Answer: C 122 .www.

TCP/IP "Pass Any Exam." . Non-ECC C. Express bus C. Docking station B. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A.co m . It provides slots for expansion cards. Dual channel B.actualtests. and bays for storage devices. connectors for peripheral devices. SC D.www.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. ECC D. Any Time. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. LC C. RJ-45 B. Once a portable computer is inserted in a docking station it behaves like a desktop computer. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. ISA slot D.com 123 Ac tua lTe sts .

802. Dual Inline Package (DIP) B. Data encryption would be more secure over wireless connections. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A. Data encryption would be less secure over wireless connections. Hyperthreading D. L2 cache C. 802.com Ac tua lTe sts QUESTION NO: 398 . The access point would now transmit on only one channel.www. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. B. A user would need to manually type the SSID to connect. C. D. Answer: A "Pass Any Exam. On the outside of a heat sink B.CompTIA 220-701: Practice Exam B. On top of a component D.11a C. Any Time.co m 124 . Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A." .actualtests.11n D. In the socket of a component C.

0.0 D.255. Upgrade retains user settings C. Upgrade formats the drive B.255.0. 255. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A.actualtests.0. Applications need to be reinstalled with an upgrade D.0.1 C. Windows Language Wizard B.0." .com 125 Ac tua lTe sts .0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. 255.co m . 255.www.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A. Windows Multiple Language Keyboard Pack C.255. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Windows Multilingual Interface Pack D.255. Any Time. QUESTION NO: 403 A user reports that their USB device has stopped working.255. 255.0 B.0. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam.

C. D." . Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. Determine if changes have been made that could have caused the problem. Determine how long the user has had the problem. Determine if any other users are affected by the problem.co m . Determine how long before the user is due for an upgraded system.com 126 Ac A.actualtests. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. RAM C. tua In Windows Vista Ultimate. seeing windows. three-dimensional viewer. aero glass. Any Time. BIOS B.www.mp3 at the end of mpeg layer 3 file names in Windows XP? A. C. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.CompTIA 220-701: Practice Exam A. CPU "Pass Any Exam. Answer: A QUESTION NO: 404 Which of the following should the technician use to display . B. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A. B. RAID D. floating bars. D. a user has the ability to customize translucent windows called: lTe sts .

Which of the following is the NEXT step that the technician should take? A. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. D. Which of the following types of backup should the technician select? .actualtests. Establish a plan of action to resolve the problem. A. B. Answer: C "Pass Any Exam. Establish a theory of probable cause. Higher response time B. findings and solutions.com Ac tua A. Support different resolutions D.co m 127 .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO)." . The technician has validated the problem and suspects that the application needs to be reinstalled. C. Limited bandwidth Answer: B.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. The user has asked that a full backup be run every day. Limited display size C. Perform a backup before making any changes.www. Any Time. Document all issues. Differential D. Daily C. To support active desktop E. Incremental B.

com Ac tua lTe sts . you need to use the DxDiag utility (DirectX Diagnostics).actualtests. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD. B. B. C.co m 128 ." . C. Develop a plan to get the drive replaced. "Pass Any Exam. Call their manager and report the status of the issue. Document their findings and the actions taken. ipconfig C. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. Which of the following should the technician do NEXT? A. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. Call their manager and report the status of the issue. Run a backup of the system.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD. D.ROM drive and has tested and found that the drive is defective. D. dxdiag Answer: D Explanation: To test the DirectX functionality. Any Time. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. Which of the following should the technician do NEXT? A. Question the user and make sure that they have not made any changes to their system recently.www. Run a full system backup. Which of the following utilities should the technician run? A. regedit B. msconfig D.ROM drive and tested that everything is working properly.

co m . B.dll Answer: D Explanation: The HAL.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system. Ntldr C. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem." . Which of the following is the BEST approach to tell the customer what is going on? A. Use email so that everything is in writing. Use technical jargon. Ntbootdd.www. 4095MB C.com 129 Ac tua lTe sts . The size equal to the physical memory B.5 times the physical memory D.exe B. Use the proper acronyms.sys D.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A. Any Time. Smss. Hal.actualtests. C. Use non-technical terms. 1. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. D. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A.

com 130 Ac tua A technician is working on a computer with periodic shutdown problems. Answer: C QUESTION NO: 418 A. Power supply on the computer is going bad. and make the repairs as quick as possible to try to catch up on the schedule. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day.www. Power supply to the room is not great enough for both the copy machine and the computer. Improper ventilation from dust buildup inside the computer. D. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. Electromagnetic interference due to the copy machine in the room. B. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Which of the following is the BEST course of action to take care of the appointments during that day? A. B. Inform the client the service must be rescheduled with a different technician. RS-232 "Pass Any Exam.9 port? A. Restate the issues to the customer for validation. Get a language to language conversion dictionary to help understand what is being said.actualtests. D.co m .CompTIA 220-701: Practice Exam A. C. Skip the first appointment." . D. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. RS-422 B. Any Time. Call the customers scheduled that day and reschedule all the appointments to different days. B. Ask to get an interpreter to assist in the language barrier. Which of the following is MOST likely causing the shutdown issues? lTe sts . explain the reasoning to the client. It has been in service for four years and is located in a copier room. C. C. Go to the first scheduled appointment late.

actualtests.CompTIA 220-701: Practice Exam C. Higher electricity measured in volts. Use a TPM Chip. B. Use WPA encryption.com Ac tua lTe sts . Disable WEP. More horsepower will be provided.G "Pass Any Exam. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). Any Time. D.D. C.www. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. 9 B. Greater duration of power availability. Use a MAC filtering. Enable Volume Shadow Copy. Disable SSID broadcast. 15 C. C. D. F. Answer: A. Enable DHCP. QUESTION NO: 421 How many pins does a VGA Connector have? A. IEEE 1284 D. G. E. 25 D. B. More devices can be powered at one time.co m Answer: B 131 ." . A.

actualtests. 20Mbps. C. 32-bit card C. Add a Bluetooth connection to all computers. 10Mbps. "Pass Any Exam. Add a KVM switch to thetechnicians computer. 1. D. B.5Mbps. 16-bit card B.5Mbps.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. Add an infrared connection to all computers. 12Mbps.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. 128-bit card D. Which of the following provides the BEST solution? .0Mbps. C. A worm self-replicates. Any Time.www.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. B.0Mbps." . 480Mbps B. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2. Which of the following is the BEST solution? A. 16Mbps. 450Mbps C. 2. A virus does not require user interaction.0 data rates? A. A worm requires user interaction. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. 1. Add a USB hub to each computer. 256-bit card . 360Mbps D. 2.

"Pass Any Exam. Stay on the current service call and arrive late on the next service call.www. Leave the current service call to make the next service call. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Any Time. Which of the following should the technician do FIRST upon arrival at the customer site? A. Go to the second appointment because it is listed as priority and then reschedule the first. D. apologize. Which of the following would be the BEST way to handle the situation? A. Call the second customer. B. C. B. C. after completion. Rush to finish the job. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. apologize.com 133 Ac tua A. lTe A service call is taking longer than expected for a technician. D." . and go to the next service call. Try to hurry at the first appointment to make it to the second appointment in a timely manner. and reschedule. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. and reschedule. call the second customer and explain you are running late. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Which of the following is the BEST resolution for the issue? sts . Call the next service call. B. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise.actualtests. this is going to make the technician late for the next service call appointment.CompTIA 220-701: Practice Exam D.co m . A virus self-replicates. C. Make the first appointment and then.

Which of the following options should the technician do NEXT? A. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Change the language and complete the service call. Windows Media Center C. ST lTe Which of the following connectors are used on the end of a fiber cable? sts . Tell the customer that the operating system is corrupted and must be reinstalled. Windows Narrator "Pass Any Exam. C. RJ-11 B. Windows Sidebar D.actualtests. Explain that the issue can not be resolved because the technician does not understand the language. RJ-45 C. BNC D. The current language on the workstation is the customers native language. Any Time. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. B. Call another technician who has worked with this customer in the past and inquire about any prior issues. D.com Ac tua A. Which of the following applications can be used? A.www.CompTIA 220-701: Practice Exam D. Windows Defender B.co m 134 ." . Ask the customer if the technician can change the language. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time.

co m 135 .com Ac QUESTION NO: 435 tua lTe sts . Hard drive failure C. Memory failure D. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam.actualtests.www. Windows Vista Home Basic B. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. WindowsVista Ultimate C." . WindowsVista Business D. Windows Vista Home Premium C. Windows XPMedia Center D. Windows XP Professional B. Which of the following is the MOST likely cause? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A. Any Time. Pointing stick failure B. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A.

www. hives." . C.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . C. The printer was working fine Friday. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. a person who go through a corporations waste to see if they can use any of the information. User Account Control D. gadgets. Sidebar Interface C. icons.co m 136 .actualtests. B. targeted email that is directed at a group of users so that it appears to be from a legitimate source.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A. Answer: C QUESTION NO: 438 A. D. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. applets. Task Manager B. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. B. D. a worm that attacks multiple computers and memorizes each computers keystrokes. Any Time. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic.

" . 800MHz processor B.actualtests. Question the user to determine what has caused the video card to fail. Replace the video card to confirm diagnosis. C. "Pass Any Exam. D. the technician believes that the computers video card has failed. Smart cards D. The printer drivers need to be rolled back to a previous version.com 137 Ac A. Establish an alternative diagnosis. a computer must meet which of the following hardware requirements? sts . B. Which of the following steps should the technician take NEXT? A. LCD monitor D. C. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A.CompTIA 220-701: Practice Exam A. Any Time. Key fob C.www. Verify that all other computer components are operating normally. 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Wrong type of paper is being used for this printer. 128MB graphics card C.co m . Too many pages are being sent to the printer at one time. Username B. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. D. B. Spooler service needs to be restarted. After speaking with the user and examining the symptoms.

Enter the Compatibility tab and select Disable Visual Themes. D.com Ac Answer: A tua A.www. The Compatibility tab within an application shortcuts Properties B. Select Disable Visual Themes. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Any Time. DOSKEY C. C. Select Run in 256 colors. which of the following will BEST fix this issue? .EXE D. CONVERT." . Hard drive Answer: D "Pass Any Exam. Case fan B. Right-click the applications shortcut and choose Compatibility. Right-click the applications shortcut and choose Explore.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. Processor C. Without changing Windows Vistas system-wide color depth settings. Right-click the applications shortcut and choose Properties. lTe sts A user owns older software that requires 8-bit color depth in order to run properly. Which of the following is MOST likely the issue? A. Right-click the applications shortcut and choose Properties. Enter the Compatibility tab and select Run in 256 colors.co m 138 . B. RAM D.actualtests.

Safe Mode B. Last Known Good Configuration D. Disable Automatic Restart . Which of the following should be used to troubleshoot this error? A. The technician has uninstalled the program. a computer is getting stop errors. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. Event Viewer Answer: D QUESTION NO: 447 A. Any Time. Telnet D. Debugging Mode B. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam.co m A technician is unable to log into a users computer after installing new hardware.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Which of the following Advanced Startup options would BEST resolve this issue? . Debugging Mode D.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. but the stop errors continue. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Device Manager B." . Active Directory Restore Mode C. Last Known Good Configuration C.www. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Dxdiag C.

Debugging Mode B. Which of the following would need to be created prior to the installs? A. Back up of the data C.CompTIA 220-701: Practice Exam A.4GHz wireless access point that drops connections. Cordless phones D. Resistance and size C. Incandescent lighting "Pass Any Exam. Which of the following would MOST likely cause the connection drops? A.co m 140 . Electrostatic Discharge (ESD) C. Restore Point B.actualtests. The access point is next to a speaker B." . USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A. Wattage and size B.com Ac tua lTe sts . Emergency Repair Disk (ERD) D. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2. Safe Mode D. Last Known Good Configuration C. Voltages and size D. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Any Time.www.

it will not delete.11n C." . Chkdsk B.11g D.www.11b B. 802.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A. Which of the following would BEST assist their searches? m . 802.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802. The largest cache that resides at the chip level. 802. Any Time. The fastest cache that resides at the chip level.11 standards operates at a maximum speed of 11Mbps? A.co A technician notices that a group of users are continuously searching their computers for the same files. 802. B. Indexing D. Scandisk sts . Answer: C QUESTION NO: 456 A user reports that print jobs are not printing. C. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.com 141 Ac tua lTe A. The largest cache that resides outside the chip level. When the technician tries to delete the job. D. Defrag C. The fastest cache that resides outside the chip level. Which of the following is the MOST likely reason? "Pass Any Exam.actualtests.

The printer is set in draft mode in the printer properties. Power cycle the printer. The job must be deleted using theprinters front panel. C. B. Send a test page to the printer. B.actualtests. Once a job is submitted to the queue it cannot be removed. Bluetooth "Pass Any Exam." . The printer does not support the font on the document. Infrared D. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. B. The technician does not have the necessary permissions. C.www. Any Time. D.com 142 Ac A. Which of the following options would BEST help troubleshoot the problem? A. The user submitted the job as a priority. Replace all of the print cartridges. Gigabit Ethernet B. Wi-Fi C. This printer is not capable of printing such fine details select another type of printer.co m . D.CompTIA 220-701: Practice Exam A. D. C. Some of the inkjets are clogged in the cartridge. Which of the following is the MOST likely cause of the missing detail? lTe sts . tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. Run an alignment page. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A.

Any Time. B.11b C.com Ac A technician must replace a network printer.11a D. replace the printer and then print everything that was saved. 802.www. 802. Unplug the network printer and then replace with a new printer. Delete all print jobs before replacing the printer.key authentication D. D." .key authentication B. WPA withshareD.key authentication C. Save all print jobs. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam. WPA2 withshareD.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A. Notify all users before unplugging the printer.actualtests. Which of the following is the FIRST step the technician should take? tua lTe sts A.key authentication . WEP withshareD. WEP2 withshareD. 802.co Which of this following wireless security options is MOST secure? m 143 . C. 802.11n B.

B. D. C. Enter hard drive information manually into the Boot.co m 144 .bat. D. Enter hard drive information manually into theNtldr file. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . "Pass Any Exam. After installing the hard drive which of the following must the technician do NEXT? A. Any Time. Enter hard drive information manually into the BIOS. The automatically restart feature in System Failure option is on. C.ini file. chkdsk D. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect.actualtests. Which of the following is MOST likely the cause of this problem? A." . fdisk C.www.ini C. B. The system does not have enough free hard drive space. convert B. The hard drive is faulty and needs to be replaced. sysedit B. Enter hard drive information manually into the Autoexec.com Ac tua A. msconfig D. boot. The system cannot connect to the network. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop.CompTIA 220-701: Practice Exam A.

My Computer>Hardware>Settings D.www. BIOS>Power Menu>S11>Hibernate D. Start>Run>Regedit B. BIOSis reporting a memory error. B. C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive. CMOS battery is dead.actualtests. Device Manager>Computer Properties C. The technician suspects an IRQ conflict. D. Control Panel>Power Options>Hibernate tab B. In which of the following can the technician go to review the IRQ settings? A. Answer: B QUESTION NO: 470 "Pass Any Exam. Any Time. Which of the following is the MOST likely problem? A.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. Device Manager>Power Options>Check-off the Hibernate box C. Hard drive is faulty. APM is off.co m . On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps." .

Powersupplys fan is defective. The toner cartridge is defective. The feed roller is defective. Which of the following is the MOST likely cause? A. C. B. Window Vista Home Premium "Pass Any Exam.actualtests. D. Which of the following is the solution? A. Windows Vista Home Basic B. D. Power supply wattage is too low. Power supply is the wrong form factor. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. Power supply is the wrong wattage. Power supply is the wrong form factor. Powersupplys fan is defective. C. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. Windows XP Professional C.www. Any Time. C. Answer: A A.co m 146 ." . The pick-up roller is defective.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. B. D. The workstation will power up if only a single drive is connected. The workstation does not power up properly. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . Power supply wattage is too high.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. The fuser unit is defective. B. Power supply is the wrong voltage.

SLI D.actualtests. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam. Error detection C." . ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . DLT D. DDR C. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A. Any Time. SLI B. Lower cost B. UPS B.com Ac tua lTe A.CompTIA 220-701: Practice Exam D.www. ECC C.co QUESTION NO: 475 m 147 . WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A. Better cooling D.

IEEE 1394 C. VPN B. The use of an SSID cannot limit access even though it is used by all the routers. SNMP C.co m . SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering.0 D. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A. USB 2. MAC filtering D.com 148 Ac A. FTP D. Any Time.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. Parallel B. There is no IP filtering or DNS filtering." . WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . WEP keys B. This method allows access to only computers that have specific MAC addresses. SSID broadcasts C.actualtests.www. QUESTION NO: 480 "Pass Any Exam. but requires the last device to use a terminator? A.

CRT C. WEP key B. which of the following settings should be changed to prevent interference between the two devices? A. Hazardous chemicals or compounds C.actualtests. Worms D. Channel number C.CompTIA 220-701: Practice Exam Two wireless access points are located near each other. EMI D.co m 149 . High temperature warnings and cautions D. SSID broadcast ID D. RFI B. Network diagram to prevent damaging any cables "Pass Any Exam. Adware B. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A.com Ac A." . ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts .www. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. AD. Slipping hazards or dangerous footing concerns B. Any Time.hoc C.

co m . B.actualtests. Which of the following is a primary safety factor when using a soldering iron? A. RF or wireless interference B. Which of the following is MOST likely having an issue? A. C. D." . Voltage or shocks C. Touch pad B. Static or ESD damage D. Add additional memory to the printer. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. IEEE 1394 port D. Any Time. Replace communications cable.www. Change the toner cartridges.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . Flash drive C. Check to the correct type of paper is being used.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device.

Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A. STP B." . NIC D. RJ-11 D. Scanner D. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. BitLocker "Pass Any Exam.co m 151 . and several other items on their display. LCD monitor B. UTP C. Switch B. which of the following features should they research? A. Any Time. .actualtests. Which of the following devices is MOST likely connected to the other end of the cable? A. Fax machine C.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. If they want to add more gadgets. calendar. because it has much lower crosstalk and interference in comparison to copper cables. CRT monitor C. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. They can span distances of several kilometers.www.CompTIA 220-701: Practice Exam A.

actualtests. actions. C. B. Establish a theory of probable cause.CompTIA 220-701: Practice Exam B. Decoder software needs to be loaded." . Power supply D.www. The sound card is not connected properly. Sidebar D. Heat sink C. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Document findings. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . Which of the following troubleshooting steps is NEXT? A.co m 152 . C. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. D. Case fan B. The system does not have enough RAM installed. Establish a plan of action to resolve the problem. D. Answer: A "Pass Any Exam. Which of the following is MOST likely the issue? A. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. and outcomes. B. Any Time. Defender C. The drives device driver needs to be updated. Ask the customer what the issue is.com Ac tua A.

sts . D. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. The keyboard is faulty.actualtests.co A technician arrives at a customers location in response to a call.www. mouse movement and the power light is blinking. Test the theory to determine cause. Any Time. Ask the customer questions to identify the problem. C. Verify full functionality and implement preventative measures. C. Establish a theory of probable cause.com Ac tua lTe A. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . Which of the following is causing this to happen? A. The system is in hibernation mode. B.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan." . and outcomes. B. actions. Document findings. Document findings. B. The BIOS need to be updated. Establish a plan of action to resolve the problem and implement a solution. C. D. D. Which of the following troubleshooting steps is NEXT? A. The power supply has a loose connection. Answer: D QUESTION NO: 497 "Pass Any Exam. and outcomes. Verify full system functionality. actions.

The technician needs local administrative rights.heatsinks do not. The technician needs to map the drive. B.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. Fans must be directly applied to the cooled component. tua A user purchased a TCP/IP laser printer.actualtests.heatsinks are not. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Download the latest drivers from the manufacturer. C. C. C. Ctrl + alt + L "Pass Any Exam.com Ac A. D. Fans are applied with thermal compound. D. Configure NetBEUI settings. Print out a test page. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). Windows key + L C.heatsinks provide passive cooling.www. B.co m 154 . D. Fans provide passive cooling. Answer: A Answer: D QUESTION NO: 500 On a Windows computer. Fans provide active cooling. The technician needs domain administrator rights. B. Any Time. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . A.heatsinks provide active cooling. Which of the following is MOST likely the cause for this problem? A. Ctrl + alt + delete then lock computer B. Configure the IP settings. The operating system is corrupt." .

B QUESTION NO: 501 When installing the Windows XP operating system using RIS. QUESTION NO: 503 A user reports that during a business trip to Europe. the AC adapter for their older laptop quit working. Windows key + alt + delete E. C. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help.com Ac tua lTe sts . The monitor and laptop video cards are incompatible. Windows key + Alt + M Answer: A. A hard drive with more than 4MB of free space B. A video card with at least 16MB of VRAM D." .co m 155 . The video cable connecting the monitor is loose. The AC adapter was inserted in the incorrect port. B. Which of the following is the MOST likely explanation? A. D.actualtests. which of the following must be available in the computer? A. A CD.CompTIA 220-701: Practice Exam D. then you can try to toggle the video output function key and plug in an external monitor to the laptop. Answer: C Explanation: If the display of the laptop is not working. Any Time.www.ROM drive C. Which of the following is the MOST likely cause? A. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. "Pass Any Exam. The function key was not pressed to toggle the video output. The laptop BIOS was not updated to support external video.

co Answer: C m 156 . The adapter was rated for 220-240 Volts. Any Time. B. CHAP II Answer: B "Pass Any Exam. C. Change the display resolution to a lower setting. Adjust the refresh rate of the display to 72 Hertz. A Remote Desktop session has been established on laptop. C. The mouse pointer software is corrupt. The adapter was rated for 110-120 Volts. Toggle the function key for the video display. IPSec B. PGP D. their pointer will randomly move about the screen or highlight words. The laptop is near a source of EMF interference.com Ac tua A. D. instead of seeing their desktop they only see their background graphic. B. lTe A user reports that when they are typing. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . The adapter was rated at 50-60 Hertz.www.actualtests. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. EFS C. C. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop." . Uncheck Extend my Windows Desktop in the Display Properties. D. Which of the following will correct this problem? A. D.CompTIA 220-701: Practice Exam B. The sensitivity of the touch pad is too high.

Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. D. which of the following MOST reliably prevents all data from being stolen? A. Setup user profiles. Configure biometric authentication. Store the drive next to a magnet for one hour. B. C. C.www.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. D. Remove the control circuit board from the drive. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer. Any Time. After completing the initial configuration. Perform a disk defragmentation. Install anti-virus software. B. Run a full anti-virus scan.co m Which of the following will improve the functionality of the OS immediately following a new installation? . B. Run the defrag command on the system. D. they notice the system takes a long time to display the desktop. "Pass Any Exam." . Which of the following steps would shorten the startup time? A. Encrypt all local data files. Install system patches.actualtests. Physically destroy the disk platters. . Format the drive. C. Install network monitoring software and perform a trace.

Which of the following is MOST likely causing this? A. D.co m . Run thechkdsk /f command on the system. The laptop has an electrical short in the power supply. Which of the following steps should the technician take prior to installing the application? (Select TWO). "Pass Any Exam." . D. Call the department management to document the issue. Remove unneeded startup applications. Launch the File and Transfer Wizard. Which of the following should the technician do FIRST after the problem is resolved? A. The customer can power up the laptop when using the power cord without the docking station. C.actualtests. After initial troubleshooting.B QUESTION NO: 513 A technician is troubleshooting a computer error.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. Read the application release notes. they called the OEM and identify the problem. B. E. The laptop power cord is being used instead of the docking station power cord. Answer: C QUESTION NO: 512 A.CompTIA 220-701: Practice Exam B. Answer: A. Boot the computer in Safe Mode. C. Decrease the size of the paging file. B. The laptop battery is defective and needs to be replaced. Any Time. They have had problems installing this application in the past. lTe sts . D. C. Create a restore point. The customer is using the laptop power button instead of the docking station power button. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Defragment the hard drive.www.

Class C D. C. Describe the issue at the next staff meeting.com Ac tua lTe sts . C. Provides a logical connection between a workstation and the network infrastructure D. It runs slower than the processor speed. D.0.10 is an example of which of the following address classes? A.CompTIA 220-701: Practice Exam B. It runs at half the processor speed. Post the solution on an online tech forum.168. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A. It runs at processor speed. Answer: B QUESTION NO: 514 The IP address: 192.actualtests. Assigns IP address to the workstation B.co m 159 . Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam. D. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. B.www. Class B C. Any Time. Document the issue and the applied solution." . Monitors sessions between two hosts C. Class A B. It runs faster than the processor speed.

SPX B. IP Answer: C. A hub broadcasts all traffic to all ports.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO).co m 160 . D. A. A. From Windows Explorer. DLC E. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced.actualtests.www. Useregedit to export the user data to the new system." . Use the USMT to export the data from the old system. Hubs are limited to a bandwidth of 4Mbps. Which of the following should they do NEXT? "Pass Any Exam. B. NetBIOS C. copy the users profile from the old system to the new system. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. The customer has required all personal information be migrated to the new computer including favorites. cached website credentials and desktop preferences. D. and import it to the new system. Any Time. A hub directs traffic between locally attached computers. TCP D. B. C. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B .E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. Hubs only support TCP/IP protocols.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. C.

B.co m . C. The power management settings on their laptop are set to disable the internal NIC. the technician notices files that pertain to other employees. Answer: A QUESTION NO: 522 A. Which of the following is the BEST option to solve this issue? A. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. While preparing the files for the disc burning.actualtests. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. D. Disassemble the monitor to prepare disposal of parts independently. Lower the pointer speed in the Mouse Control Panel applet.CompTIA 220-701: Practice Exam A. B." . C. Which of the following should the technician do? "Pass Any Exam.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. C.www. they can connect to the network. If they connect the AC adapter. The laptop is not receiving enough power from the battery so a second battery should be installed. D. Format the hard drive and reinstall the OS. The laptop is not receiving enough power from the battery so the battery should be replaced. Update the drivers for the touchpad. Dispose of the monitor in the trash. Any Time. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. The laptops NIC needs updated drivers. Which of the following is the MOST likely cause? lTe sts . Dispose of the monitor according to applicable environmental regulations. Discharge the CRT prior to disposal. Update the drivers for the video card. D. B.

actualtests. Organize theusers papers into file folders. Which of the following should the technician do? A. Follow thecompanys established guidelines to reset passwords. B. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A." . Delete the files off the portable drive once they are finished burning the disc.co m 162 . B. Reset the password for them and inform them of their username. C. The user is quite messy and has a lot of paper strewn about.com Ac tua lTe sts . Create a new account for the user. B. C. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. D. Report the issue to theusers manager and return the next day to work on the issue. C. D. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. providing standard permissions. B. Which of the following actions should be taken? A.www. D. C. D. Tell the user that they will return later in the day once they have cleaned their desk. Carry it by holding it upside down by the base. Keep the files on the portable drive and then look at them later for confidential material. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. "Pass Any Exam. Carry it with the screen closest to your body. Schedule a later time to call them back once they remember their username.CompTIA 220-701: Practice Exam A. Provide copies of the files to the people named on them. Call the person that wants the disc burned andask them if they can look at the files. The technician needs to work on the issue but is distracted by the users mess. Any Time. however. Carry it by using both the power and video cords for stability. Carry it with the protrusion on the back facing your body. they cannot identify their username.

interpret. it sounds like an airplane taking off. C. Listen to callers concern without interrupting and being judgmental. C. Which of the following should be the FIRST course of action? A. Receive. Any Time.co m 163 . D. Respond by informing caller to slow down and change their attitude. Ask the caller to call back when they are in a better mood. A customer reports that when the computer starts up. B. Attempt to replicate and verify the issue. put on hold and forward. C. Open the case and determine the cause of the noise. Which of the following would be the MOST effective way to respond to this call? A. D. ask for help and respond. Receive." . B. Answer: C "Pass Any Exam. understand. Receive. B. Respond by asking the caller to slow down and repeat the concern twice. Receive. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. give first impression. D. put on hold.com Ac QUESTION NO: 529 tua Answer: B lTe sts . After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. and forward.www. evaluate and respond. Check the BIOS for temperature changes.actualtests. Verify that the user has not made any OS changes.

co m . Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A.www." . Which of the following is the BEST course of action? A. "Pass Any Exam. B. Forward the customer to another technician in order to listen to the co-worker. 12 volts C. C. a co-worker asks the technician for assistance.actualtests. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. The technician receives another incoming call from the technician's friend. Update the OS with the most recent patches. At the same time.com 164 Ac tua QUESTION NO: 532 lTe sts . D. 6 volts B. D. 32 volts Answer: B A technician is on the phone with a customer. 24 volts D. Research online forums for assistance. C. Forward the customer to another technician. Avoid the incoming call and call back later. Put the customer on hold just for a few minutes. Which of the following is the BEST course of action? A. Email the manufacturer with the details of the issue. Which of the following is the BEST course of action? A. Any Time. Ask the customer's permission to put them on hold. Answer: B QUESTION NO: 533 A technician is responding to a customers call.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. B. Write down error code and ask for assistance.

D. B. Replace the workstations NIC. D. Which of the following troubleshooting steps should the technician take NEXT? A. Formulate another theory as to what might be causing the problem." . Put the customer on hold just for a few minutes and assist the co-worker. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. D. however.com Ac tua lTe sts .CompTIA 220-701: Practice Exam B. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Reinstall the firewall software. C. After speaking with the user. the technician believes that firewall settings may be the cause. Use Windows Recovery Console to perform a repair installation of Windows. Replace RAM modules and verify that all other system components are operating properly. disabling the firewall did not help the issue. C. Any Time. B. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. C.actualtests. Which of the following troubleshooting steps should the technician perform FIRST? A.co m 165 . Contact the user to determine if any recent changes have been made to the computer. Replace the motherboard and perform a system restore. Document that disabling the firewall did not solve the issue and call another technician for assistance. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network.www. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. Answer: D "Pass Any Exam.

sts . D. Use a signal attenuator.com Ac QUESTION NO: 538 tua lTe A. Perform a virus scan and evaluate the results. Any Time. B. Which of the following can the technician recommend? m QUESTION NO: 537 166 . Answer: D Answer: A While troubleshooting a problem on a users computer. Use a surge protector." . Which of the following should the technician do NEXT? A. Report theusers story to management and wait for further instructions. Delete all the illegal content from the user's computer. a technician discovers content which they believe may be illegal. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Use an uninterruptible power supply (UPS). Ignore the content and complete the repair. Which of the following describes the BEST course of action? A. Establish a theory as to what caused the changes to the computer. Install anti-spyware and run an initial scan. C. Report the situation to the appropriate authorities. D. C.actualtests.www. Plug the computer into a different power outlet. C. The technician speaks with the user. Insist that the user immediately delete the content. D.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street.CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. B. B. Answer: B QUESTION NO: 539 "Pass Any Exam.

" . B. RDRAM C. DRAM D. DDR3 B. Report the situation to appropriate authorities. resulting in the need for continuity chips in otherwise unused slots? lTe sts . It is never appropriate to copy acustomers data. For backup purposes and with thecustomers permission. Any Time. It is not appropriate unless the content is public knowledge. C. from computers which are in for repair. Which of the following is the BEST course of action? A. Notify the customer about their stolen data.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. D.com Ac tua Which of the following RAM types requires that all available memory slots be filled. B. For backup purposes and if the technician deems it necessary. D. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. Confiscate the co-workers personal storage media.co m 167 . Excessive humidity C. random characters? A. When is it appropriate to make copies of a customers confidential data? A. A low toner cartridge "Pass Any Exam. C.www. Answer: C QUESTION NO: 541 A.actualtests. A corrupt software driver B. Ignore the situation so as to avoid workplace conflict.

QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A.co m 168 . Windows 2000. Docking station D. Any Time. Windows XP Home Edition. KVM switch B. HTTPS C. TV tuner card C. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. HTTP Answer: A "Pass Any Exam.com Ac tua A. C. WEP B.www. WAP D. which of the following hardware components needs to be installed? sts .CompTIA 220-701: Practice Exam D.actualtests." . B. WindowsVista Ultimate. Video capture card lTe If using Windows Media Center. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. Windows XP Professional. D.

SFTP B.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A. 16GB B. 32GB C. WAP C.co m . QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. Although Windows XP lets you format only up to 32GB but can read larger volumes. L2 cache B. Processor D. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down.com 169 Ac tua lTe sts . Which of the following components should the technician replace? A. WPA D. Any Time.actualtests. CMOS battery C." . System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. 1024GB D.www. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB.

Check the wireless card for antenna connections. RAM capacity C.com Ac tua lTe sts . Check the software for a complete install. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). Explanation of error codes Answer: A. Check to see if wireless is turned on. Check the wireless card to be sure it is seated correctly. 3389 Answer: D "Pass Any Exam.CompTIA 220-701: Practice Exam A. 2335 D.actualtests. Hidden devices D.www.co m 170 . Mapped network drives F.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. A. Heatsink B. Devices by type B. B. 110 C. I/O address ranges E. Liquid D. D. Active Answer: D QUESTION NO: 552 By default. 80 B." . Passive C. C. Any Time.C. which of the following ports is used for Remote Desktop (RDP)? A.

" . 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A.actualtests.com Ac tua QUESTION NO: 555 lTe sts . by default. Wireless card C.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers. TV tuner C. Any Time. 25 C. Multimedia B.www. NIC B. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. SATA D. 23 B. 80 D.co m 171 . Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam. is used for Telnet? A. Capture D.

actualtests. Operating system B.com 172 Ac A. Router C. Crossover cable "Pass Any Exam. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. Memory C. Enable Boot Logging C. The technician has determined this can be done." . Any Time. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A.www. but the motherboard needs an update. Safe Mode with Command Prompt B.co m . Firmware D. Bridge B. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. HTTP C. Which of the following must the technician update? sts . WAN B. Which of the following would be the BEST recommendation to the customer? A. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. Last Know Good Configuration D. VPN D.CompTIA 220-701: Practice Exam A.

Use the Safely Remove Hardware icon in the System Tray.co m Answer: A 173 . D. C. try not to use numbers in the password. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away. C." . Send the drive to a data recovery company. Which of the following should the technician do? . QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. B. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed.CompTIA 220-701: Practice Exam D. B. Answer: A "Pass Any Exam. D. Any Time. Turn off the power to the USB device first then the computer. C. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed.www.com Ac A. try and keep the same password so the customer can always remember it. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. B. change the password frequently. Unplug the device from the computer. a technician should advise the customer to: A. use their telephone number as the WEP key.actualtests. Use the Safely Remove Hardware icon in the Control Panel. D.

Improved registry settings D. use the run command and type folder. Any Time. create the folder in My Documents then click and drag the new folder to the desktop. D.com Ac tua QUESTION NO: 565 lTe sts . and select folder. B. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. The monitor driver version C. select new. The power to the external displays docking station D.www. Which of the following is the FIRST item to check? A. Improved security features C." .co m 174 . rightclick on the desktop. If the monitor has been degaussed recently B.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A. C. Improved performance B. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP.actualtests. create the folder on a flash drive and then click and drag the new folder to the desktop. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam.

D. B. Boot into BIOS/Setup and update the BIOS. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. Boot into BIOS/Setup and change the boot sequence." .CompTIA 220-701: Practice Exam A. B. website where cookies are required. website that does not require a password to log in.com 175 Ac A. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. Any Time. Boot into BIOS and check the hard drive status. Have the user power off for five minutes then restart the system. When Windowsstarts. When WindowsStarts. press F8 and select Last Known good configuration. C. Run a check disk operation on the hard drive. Boot the unit in Safe Mode by pressing F8. the computer boots off the installed operating system on the hard drive. The technician tries to boot the computer with the Windows CD in the drive. Which of the following is the FIRST action the technician should take? lTe sts . Which of the following is the FIRST step the technician should take? A. The technician explains this is a: A. Boot into setup/BIOS and check the Graphics options.co m . C.www. however. D. press F8 and select Safe Boot.actualtests. "Pass Any Exam. C. B. C. popup advertisement that has been blocked. B. Boot the unit in Safe Mode by pressing Ctrl/Esc. Have the user check external drives for media. Boot the unit in Safe Mode by pressing F5. D. tua A technician wants to reinstall Windows operating system on a notebook computer.

D.0. Update or reinstall the display driver.www. Set the printer to DHCP. Which of the following is the BEST course of action to take? . Check to see if the monitor and computer are powered by a UPS.actualtests. Configure the printers IP to 127. Enable print sharing from the main computer. C. B. Unplug and then re-connect all cabling to the components. Remove the battery and run the laptop on the external power supply. Ask the customer how the laptop is being used when it reports the error.0." . B. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. Answer: C "Pass Any Exam. Run the computer until the error occurs then find where the source of the heat is. Check the System Event log for over temperature entries. C. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning.1. Any Time. B. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. C.CompTIA 220-701: Practice Exam D. Ask the customer what is occurring when the display is lost.com Ac tua A. D. Which of the following would be the NEXT troubleshooting step? A. Set the IP address to match the gateway address.co m Answer: A 176 . QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. D. secure website.

Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. Answer: B QUESTION NO: 576 "Pass Any Exam." . check the printer for paper jams in the path. D. The technician knows the print server had maintenance done over the weekend that included driver updates. Replace the video card because there is no display. flash the firmware on the printer to match the new driver. Check the quick setup guide for BIOS settings. Remove the power and check the position of the jumpers on the motherboard. D.com Ac tua lTe sts . have each user remove and re-install the printer to update the driver. The technician arrives and finds the printer is online but there are not any lights on the network card. pauses and then repeats. B. cycle the power on the printer and observe the boot process. but only in monochrome. Any Time. The NEXT action would be to: A. The NEXT step to evaluate the problem is to: A. Which of the following is the BEST course of action to determine the cause? A. check the printer properties on the server.actualtests. C. power cycle the printer to update the driver. D. have the customer clear the print queue and reboot.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. C.www. C. power off the printer.co m 177 . replace the network card in the printer. Consult the maintenance manual for the error code. B. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. B.

Which of the following security technologies is this considered? A.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A." .AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. WPA. Smart card authentication C. Which of the following Windows services is not starting during boot? A.co m 178 . WPA2 B.www. WEP C. WPA D. Biometric authentication Answer: D QUESTION NO: 578 A.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts . Any Time.actualtests. Sleep D. Computer Browser "Pass Any Exam. WPA encryption D. Password authentication B. Standby B. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. Hibernation C.

Southbridge B. C. check the power cable on the monitor. The technician on call determines that the PC is powered on and is not in standby mode. Print Spooler D. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. Check the video cable from the monitor to the PC. Any Time. try turning the monitor on/off. reseat the video card in the PC. DMA controller D. Northbridge B.CompTIA 220-701: Practice Exam B. check the video cable from the monitor to the PC. Turn the monitor on/off. Add Hardware Wizard C. BIOS "Pass Any Exam.actualtests. try turning the monitor on/off. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. Turn the monitor on/off. Reseat the video card. BIOS C." . D.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . Answer: C QUESTION NO: 581 A. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A.co m . B. reseat the video card. check the power cable on the monitor.www. check the video cable from the monitor to the PC.

Which of the following is the NEXT troubleshooting step the technician should take? A.www. D. C.co m 180 .CompTIA 220-701: Practice Exam C. Verify that the power button is plugged into the motherboard." . DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. Southbridge C. B. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Answer: A "Pass Any Exam.com Ac tua lTe sts .actualtests. Northbridge B. BIOS D. Check the power outlet to verify it is supplying power. CMOS D. Check the power supply for voltage output. Replace the power button. DMA controller C. Southbridge D. Northbridge B. Any Time.

Case open switch D. It was working fine yesterday. The technician can also print a test page from another workstation.com Ac A user reports that they are suddenly unable to print to a network printer. Port triggering C. The printer has a faulty NIC. B. Slot A Answer: A A. Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). 775 C. The printer has corrupt drivers. The technician can ping the users workstation and the printer. Any Time. C." .www. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. D. 959 D.co m 181 . Biometric password B.actualtests. Theusers workstation has a faulty NIC.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . "Pass Any Exam. 478 B. The printer is no longer the users default printer.

C. Multi-core B. SODIMM D. Turn on Automatic Updates. D. Update the virus definitions and start a scan for viruses.co m .actualtests. however. C. Update the network device drivers. Unplug the PC and put on an anti-static wrist strap. Update the antivirus definitions.com 182 Ac tua lTe sts . B. Which of the following is a best practice? A. B. Set automatic updates to download only. Turn off the firewall. Assign a password complexity policy. Verify when the last time the computer was working correctly was. Inform the customer of how long it might take to resolve the problem." . Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. D. Any Time. Which of the following is the FIRST thing the technician should do? A. Disable all file shares. "Pass Any Exam. Which of the following should be selected to BEST meet the user's needs? A.CompTIA 220-701: Practice Exam A. B. PCI express C. Dual-core Answer: A. DDR2 E.www.E QUESTION NO: 590 When troubleshooting an issue with a customer. they do not want the updates to interfere while they are working. C.

QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Check the network connections. FAT32 "Pass Any Exam. HPFS C. FAT16 B.co m 183 . Which of the following is the FIRST thing a technician should check? sts . lTe Several users report their print jobs did not print to the local shared printer.CompTIA 220-701: Practice Exam D. Fingerprint scanner C. D. Check the print queue.www.actualtests. B. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Username/password B. C. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A. Check power on theusers laptops. WPA D. Set automatic updates to download and install.com Ac tua A. Any Time. Which of the following file systems should the technician select? A." . NTFS D. Check the domain print server.

BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Check for incompatible hardware. Any Time.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot.co m . Check the boot order in the BIOS. D. Jumper settings D. Backup Manager C. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. Firmware settings C. B. Where should the technician make the necessary boot order changes? A. Check the CMOS battery. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Motherboard settings B. How should the technician troubleshoot this issue? A. a technician notices that the software hangs during the hardware detection phase. C." . Check the disk for scratches. Task Scheduler Wizard D. The problem is related to large files being deleted.com 184 Ac QUESTION NO: 598 tua lTe sts . The technician needs to change the computers settings to boot from a recovery CD.actualtests. Answer: A After several months users report that their computer runs slower.www. Task Manager B.

Right-click My Network icon. select Properties B. Add Hardware Wizard." . ATX B.com Ac A. Right-click My Computer icon.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. Right-click System Tray. B. D.actualtests. Which of the following is the BEST solution to locate the correct drivers? A. Check the USB port. Check the manufacturer's website. A network interface card B. The installation CD is not available. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A.co m 185 . select Properties D. Right-click Start menu. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. C. Any Time. select Properties C. A cable modem D. Check the printers BIOS.www. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . AT C. PC/XT "Pass Any Exam. An asynchronous modem C.

Any Time. From theprinters drivers B. NNTP B. where would a technician go in Windows to print out a test page? A. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam." . ACL Answer: A QUESTION NO: 603 When a job fails to print. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. TELNET C.www.co QUESTION NO: 604 m . From the printer properties page D.CompTIA 220-701: Practice Exam D. NTP B. SMTP D.com 186 Ac tua lTe sts . PPTP C.actualtests. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. Manually on the printer C. RDP D.

CompTIA 220-701: Practice Exam A. Port mirroring C. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Modem lTe Which of the following network devices interconnects networks together? sts . Modem C. Router D. Modem C. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Bridge D. Router D. Hub Answer: D "Pass Any Exam. Full duplex D.actualtests. Half duplex B.www. Any Time. Hub B. Switch B." .co m 187 . Hub C.com Ac tua A. Switch B.

thermal. A maximum of two computers can share a local printer verses unlimited users can share a network printer.www.com Ac Answer: D tua lTe sts . while an inkjet printer sprays the image on the page. A local printer has a small footprint and cost less money than a network printer that has a large footprint. Laser printers fuse the image to the page.actualtests. while laser printers can be harmful to the environment. Ink jet printers are safe for the environment. D." . C. and impact printer? A. Any Time. Laser printers melt the image onto the page. The writing element B. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser.co m 188 . Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A. while the inkjet printer can only use ink cartridges. The interface Answer: A "Pass Any Exam. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. The power supply D. C.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. The control panel C. B. B. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. inkjet. while an inkjet printer fuses the image to the page. D. Laser printers use toner.

C. Outdated or corrupt print driver. Any Time.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . equipment from abuse and misuse. NLX D. which of the following provides the MOST room for effective cooling? A. A print job is waiting in the print queue. but the printer does not print the job. BTX B.actualtests. C. customer's personal files and professional data. 640 x 480 B. B. company's intellectual property and proprietary information. B. 800 x 600 "Pass Any Exam. . Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors. ATX C. The application used to create the document is incompatible with the printer. which of the following is the minimum default resolution setting that Windows XP supports? A." . person who would be directly affected in the case of a breach.www. D. D. Printer configuration is incorrect. Which of the following may be the cause? A.com 189 Ac tua lTe sts A.

solid state drive.www.CompTIA 220-701: Practice Exam C. and SVGA resolution is 800 x 600. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. C.actualtests. B. SODIMM D. B." . Any Time.co m 190 . D. the back up tape drive configuration.com Ac tua lTe sts . CGA's resolution was 320 x 200 . number of installed hard drives. how data is distributed between multiple drives. DVD/RW drive B. the number of partitions across multiple hard drives. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. SD flash drive C. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. hot swappable drive. EGA's was 640 x 350. network drive. QUESTION NO: 617 A CD drive is a type of: A. D. optical drive. 800 x 640 D. C. Answer: A "Pass Any Exam.

auto sensing from 100 to 240 Volts. AGP slot D. equal or greater than the original power supply wattage.www. equal or lesser than the original power supply wattage.actualtests. D. tua On a desktop computer.com 191 Ac A. Thermal grease between the processor and the fan C. C. B. The addition of 3. Automatic voltage detection between 110 and 220 voltage is provided. IDE drive C. Any Time. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. Two processors installed on the motherboard D. C. Automatic integrated surge protection is provided through the upgrade. equivalent to the original power supply wattage. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . Thermal grease between the processor and theheatsink "Pass Any Exam. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly.co m . The computer can run faster because of the larger power source." . B. D.3 volts of power to the computer. it must have which of the following? A. DIMM chip B. Thermal grease between the fan and theheatsink B. it is important for the output to be: A.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A.

B. Double the clock speed on a 32-bit processor B. The barcode scanner should be set up in the computers BIOS.co m 192 . Any Time. The OS will have to be reinstalled. The scanner must be installed between the PS2 mouse and the computer. which of the following should occur? A. Hyper-V technology C.www. C.actualtests. The memory speed will decrease. The scanner must be configured to read the code(s) desired.com Ac QUESTION NO: 626 tua lTe sts . The computer will not pass POST. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed. The flatbed scanner must be removed." . The computer will overheat.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. "Pass Any Exam. B. D. D. C. the computer must be equipped with which of the following? A. Answer: A When installing a barcode scanner on a computer. Which of the following statements is MOST likely true? A. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). Hyper-threading technology D.

D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. E. To allow peripheral devices such as a monitor to remain attached B. Windows has a corrupt boot.CompTIA 220-701: Practice Exam A.B QUESTION NO: 630 The user states the desktop computer is very noisy. Inkjet D. CPU B. sts .co m .www.actualtests. Any Time. Laser Answer: A QUESTION NO: 629 Answer: A. Which of the following is the possible cause? (Select TWO). To allow additional power to be available to the laptop when docked C. A PCI card is not correctly seated. Duplex C. To allow LAN/WAN switching Answer: A. The power supply is not connected to the system board. A. B. C. To provide additional software security to the laptop D. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. To provide additional USB ports for the laptop E. Hard drive "Pass Any Exam. Cooling fan C. Impact B. Which of the following could be contributing to the noise? (Select TWO). The CRT display has failed.ini file. D. A memory chip is defective.com 193 Ac A." .

actualtests. The repairs go as planned. D. C. B. Boot to Last known Good Configuration. Which of the following technologies is capable of this functionality? A. Any Time. relaying details of the repair to save the technician time. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. D. Boot from LAN. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems.CompTIA 220-701: Practice Exam D. asks to have a single-connection that will carry video and audio to and from the PC. leave a copy for the company owner. B. Document the work done at the firm.www. Boot from Emergency Boot Disk. Memory chip Answer: B.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. QUESTION NO: 632 A. Call and/or email the owner the status of the repair and answer any remaining questions they might have. Motherboard E. the owner would probably not want to be bothered during the work day.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. and due to space constraints. Document the work done at the firm and leave the company owner a voicemail. Document the work done at the firm. Boot in Safe Mode. Which of the following would be the BEST course of action for the technician to take? sts ." . C.co m Answer: B . ask one of the assistants at the company to contact the owner. DVI-D "Pass Any Exam. and personally contact the owner to update on the status of the repairs.

CompTIA 220-701: Practice Exam B. Express card C. PC card 7.co m 195 ." . in marked matching slots.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B .1 D. C. Keep the power supply within acceptable temperature ranges. Memory has to be installed in matching pairs. Any Time. The motherboard jumpers need to be properly configured. "Pass Any Exam. PC card 8. C.www. Keep the hard drive within acceptable temperature ranges. Keep thenorthbridge chip within acceptable temperature ranges. B. Memory has to be installed in same speed and size modules. Mini-PCI card B. D. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. DVI-I C.actualtests. B. VGA D. Keep the processor within acceptable temperature ranges. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A. using chips equal to or larger than 1GB in size. which of the following is true? A.com Ac A.

Use a multi-pass third party formatting utility.actualtests.com Ac tua lTe A. Use Windows built-in Disk Management utility and format the disk. UTP B. Run a high powered magnet over the drive several times.co m Answer: A 196 . using at least five passes.CompTIA 220-701: Practice Exam D. WiMAX B. STP Answer: D "Pass Any Exam. Memory has to be installed in marked matching slots. Satellite D. C. Coaxial C. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network." . the company is being forced to run the lines along power wiring and overhead lighting. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? . Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. Fractional T1 C. Which of the following would be the MOST cost effective cable to choose? A.www. Any Time. D. Fiber D. Reformat the hard drive. B. Due to limited ability to conceal cabling within walls.

Two C.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. Windows Defender D.co m . Which of the following operating systems currently include this functionality? (Select TWO).C QUESTION NO: 642 A. One B. Security Center B. WindowsVista Ultimate B.actualtests. A. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Windows 2000 Pro C. Windows XP Professional E. WindowsVista Business D. Fuser "Pass Any Exam.www.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts . Any Time." . Device Manager C. Windows Vista Home Premium Answer: A. Four D.

by design. can run at which of the following modes? A.0. regedit D." . ping a 192.11 B.5 D.actualtests.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A.16.122. Any Time. 100Mb B. edit C.18. Full duplex C.10.68.5 C. Ribbon C. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A.com 198 Ac tua lTe sts . Liquid ink Answer: C QUESTION NO: 644 Network hubs. "Pass Any Exam.www. 10Mb D. msconfig B. ping f 189.co m .CompTIA 220-701: Practice Exam B. ping t 172. ping v 10. Toner D.168.1. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) .

CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. B.ini file. MSIEXEC . C.ini file. Which of the following is the MOST likely cause of the issue? A. The physical printer online light is lit. Which of the following choices is MOST likely the cause? tua lTe sts A. The BIOS revision is the latest version. MSCONFIG C. MSCONFIG was used to execute the system.com 199 Ac A technician is adding RAM to a PC. B. D. MSCONFIG was used to execute the win. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing.co Which of the following utilities is used to perform a baseline on a hard drive? m . The monitor is not plugged into the video card. no errors are reported and the data cable is connected. C. Any Time. Which of the following is the MOST likely "Pass Any Exam. The PC BIOS does not support the new RAM size.www. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted." .actualtests. Upon power on. The RAM has been inserted backwards in their slots. MSTSC D. MSCONFIG was used to enable the computer services. the operating system will only recognize 1GB of RAM. D. MSCONFIG was used to disable the computer services. PERFMON B.

ipconfig 127. System Information D. My Computer C.1 D.0 B.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A. Performance Logs and alerts C. Computer Management B. The Print Processor has been changed in Printer Properties. Any Time. localhost 128.actualtests. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A. B. D.0.com Ac tua lTe sts . ping 127.CompTIA 220-701: Practice Exam cause of this problem? A." . Component Services Answer: A "Pass Any Exam. ping 128. Device Manager D. C. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.1. The Use Printer Offline option is checked.1 C.www.0.1. The Printing Preferences has been changed in Printer Properties.0. The Use Printer Offline option is not checked.0. Control Panel B.0.co m 200 .0.

com Ac tua lTe sts ." . Device Manager C. Control Panel D. Performance Logs and Alerts B. Device Manager C. Performance Logs and Alerts D. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A. Performance Logs and Alerts D. Computer Management B. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A. Component Services D.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A.www. Any Time. Computer Management C. My Computer B. Computer Management B. Startup Menu C.actualtests. System Tray "Pass Any Exam.co m 201 . Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A.

www. cmd B. Any Time. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A. System Properties B. System Configuration B.com Ac tua lTe sts A. System Information C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. dxdiag C. Power Options "Pass Any Exam." .actualtests. Task Manager D. System Properties C. msinfo32 D. Task Manager D. System Information . msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 .

CompTIA 220-701: Practice Exam B.168.1 B.168.100. Hardware Wizard D. Hardware Wizard D. 4. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A.co m 203 . Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A.10. Power Options B.1.168. Hardware Wizard D." .com Ac tua lTe sts .www.actualtests. Simple File Sharing C.1. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A. 192.1 Answer: D QUESTION NO: 665 "Pass Any Exam. 122. Event Viewer C.1 D.100 C.1. Any Time. Performance C. 172. Simple File Sharing B.

64 Answer: C "Pass Any Exam. 63 D. 8 B. 12 C.actualtests. Any Time. 12 C. 16 C. 10 B.com Ac tua lTe sts . 10 B. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 26 D. 8 B.co m 204 . 26 D. 26 D. 10 C." . 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A.www.

and that it gets unusually hot. Connects multiple computers to one monitor. D.11n C. 802. C. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on.com 205 Ac A. Fan B. Modem D. B. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts . Allows multiple computers to communicate with each other in a network. and there are no error codes or beeps.co m .11g B. keyboard. The battery is full and the laptop is plugged in. DSU C.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. 802. Router B.11b D. Any Time. 802.www. 802. Connects multiple users to one computer.actualtests. and mouse. CPU "Pass Any Exam.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. Allows multiple users to have access to a central gateway." . Which of the following components is the MOST likely at fault? A.

co m 206 .www. Any Time. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A. Battery D. Collects user and program information usually for malicious purposes D. Trojan C. Logic bomb Answer: B "Pass Any Exam. Worm B. MSDS D." . Spam D.actualtests. Code that waits for a specific response before activating B.CompTIA 220-701: Practice Exam C.com Ac tua A. Produces unsolicited advertisements via pop-up messages lTe sts . Unsolicited mail that is sent electronically C. Cable ties B. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. ESD strap C.

WindowsVista Premium D. LAN D. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC.co m .CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. B. Any Time.com 207 Ac tua lTe sts . WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A.www. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. Safely Remove Hardware Function. "Pass Any Exam. Unplug from the USB port. Worm C. Adware D. Disable in the BIOS. Windows Vista Home B.actualtests. C. Virus B. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A." . VPN C. WAN B. WindowsVista Business C.

actualtests. A record of the administrative passwords C. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible. Which of the following is the FINAL step that should be performed? . Any Time. Restart the OS. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A." . Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A. Start> Run> typecmd > ipconfig C. Start> Run>typecmd > nslookup B. Document findings. A complete restore of the hard drive D. Cycle the power to ensure that thent driver works B.CompTIA 220-701: Practice Exam D. Establish a theory of probable causes of the incompatible driver D. An established recovery point B.com Ac tua lTe A. Start> Run>typecmd> dir D. Escalate the problem to the next higher tier support shop C.www. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam.co QUESTION NO: 681 m 208 .

Any Time.255 Answer: D A. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity.actualtests. Shut down C.1 C.1.254. Ask if they have a modem. Check thatWiFi is enabled.CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before.255." . they are not receiving any WiFi signals.168. B. Hibernate D.0.10. WiFi Card "Pass Any Exam. Stand by B. however.1 D. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. 192. Which of the following should the technician do? A. D. The laptop also needs to be able to resume quickly from this mode. C. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts . NIC B.127 B.www. 127. 255. Check to see if the NIC is functioning. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A.255.com Ac tua A technician wants to configure a Windows XP Pro laptop. 169. Suggest they move computer around.co m 209 .0.

Bluetooth D. Contact the customer with a follow-up call. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right.CompTIA 220-701: Practice Exam C. Have the customerrestart the computer to reset the keyboard for the customers profile. Email the business owner and offer discounted services for the next system upgrades.co m Answer: B . Contact the customer with a follow-up call. Right click on the print job and select restart. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. Which of the following is the NEXT action to take? A.com 210 Ac tua A. "Pass Any Exam. Question the customer to determine if they are using the embedded keyboard for the first time. but is now attempting to use the laptop's embedded keyboard. Right click on the print job and select resume. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. The customer had the laptop working properly all day in a docking station setting. Email an assistant at the business to see if they are satisfied with the services rendered.www. D. inquiring when the next system upgrades can be started and offer discounts. C. lTe sts A week ago a technician completed several upgrades for a business. Any Time. C. The technician has not heard back from the client. Right click on the print job and select properties. D. C. B. Which of the following would be the BEST course of action to take? .actualtests. Right click on the print job and select cancel. B." . B. inquiring how the systems are running and offering any additional assistance.

BIOS D. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam. Modem C.co QUESTION NO: 691 m 211 . /v C. Check the keyboard drivers in Device Manager and reload if out of date. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A.CompTIA 220-701: Practice Exam D. BOOT. Switch B." . /r B.com Ac tua lTe A. Where would be the proper place to configure this? A.INI file C.www. Any Time. Bridge D. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. PXE Boot Rom B.actualtests. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . /b D.

RAID 0 B.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on.www. RAID 6 D. Processor B. Which of the following RAID arrays is the technician using? A. Optical Drive D. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A. CPU Fan C. RAID 1 C. Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. Any Time. RAID 0 B. RAID 1 B. RAID 5 D. RAID 5 D. RAID 1 C." .co m 212 .com Ac A. Which of the following is MOST likely failing? A. RAID 10 "Pass Any Exam. RAID 5 C.actualtests. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts .

Fiber B. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). STP D. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A.co Which of the following cable types contains a foil shield inside the jacket? m 213 . especially Ethernets "Pass Any Exam. Fiber C. ST D. UTP . RG-6 C.www.actualtests." . UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. Coaxial D.com Ac tua lTe sts A. RJ-45 B. STP B. Any Time. CAT6 C.

Fiber D. 802. Any Time. BNC C.actualtests. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A.11g D. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A.11a B. RJ-11 B.co m 214 . 802. Coaxial B. Fiber B. UTP C. Satellite C. Bluetooth "Pass Any Exam.11n C.www. RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A. DSL D." .CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A.com Ac tua lTe sts . 802. ST D.

" .www. DSL B.actualtests. Spyware B. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A.com Ac tua lTe A. Any Time. Adware D. Spam D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Adware sts . Botnet B. Cable C. Fiber D. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam. Spam C.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 . Botnet C.

without actually installing it on the workstation? A. Power strip B. Floppy C. Adware C. Spyware C.actualtests. CD B. Uninterruptible power supply C. Worm D.www. Spam B. Surge protector D. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Any Time. Internal hard drive D." .co m 216 . Botnet D. Network Answer: A "Pass Any Exam. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts QUESTION NO: 709 . Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Spyware B.

SMTP D. 800Mbps. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. IDE hard drive B. B. HTTPS C.com Ac tua lTe sts .actualtests. ATX B. DVD. C." . D. Any Time. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. Micro ATX C. 12Mbps.co m 217 . 400Mbps. 480Mbps. FTP B. AT D. "Pass Any Exam.ROM drive C.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. USB thumb drive D.www. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A.

6/12 Volts DC or 12/24 Volts DC D.co m . Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. 10 or fewer B.www. AC or DC Voltage C. 20 or fewer D. 15 or fewer C. Which of the following could be the problem? "Pass Any Exam. Any Time. the customer reports the NIC link lights for that computer are not on. In addition." .com 218 Ac tua lTe sts .actualtests. Fire resistant B. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Lower latency C. 110/120 Volts AC or 220/240 Volts AC B. Increases length of cable D.

NTOSKRNL "Pass Any Exam. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. the technician notices a yellow exclamation mark in Device Manager. Internet site is down. Which of the following boot options will accomplish this? A. you should update the device driver. Any Time. D. Where can the technician locate the NTLDR files? A. B. Which of the following is the NEXT step? A. Switch is not working. Safe Mode D." . Update the device driver.com Ac tua lTe sts Explanation: To troubleshoot this problem. Updating the device driver may help when an installed device isn't working properly. Remove and replace the network card. Firewall is not working. Join the computer to the workgroup. Enable Boot Logging C. C. Boot Mode B. C. Re-install the OS.www. D.actualtests. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. B.CompTIA 220-701: Practice Exam A.co m 219 . Answer: D QUESTION NO: 719 After installing a network card. . Network server is not working.

Upgrade the memory. which of the following is the FIRST process that runs? A. Replace the battery. B." .CompTIA 220-701: Practice Exam B. C. NTDETECT. NTLDR C. Answer: A "Pass Any Exam.SYS B. Replace the LCD. but there is no video. Which of the following is the BEST solution? A. Any Time. Remove the battery.SYS D. When the laptop is plugged into an outlet it starts. BOOT. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start. B. Replace the power button. OS installation disk C. Which of the following is the NEXT step to troubleshoot the issue? sts .com Ac tua A. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed.co m 220 . Upgrade the video card. D. CONFIG.www.actualtests. D.INI D. IO. lTe A technician is troubleshooting a laptop. Change power outlets. C. Connect the laptop to a monitor.COM Answer: B QUESTION NO: 722 When a computer is turned on.

sts . Which of the following could be the issue? A. "Pass Any Exam. The technician powers on the laptop and the drive is not detected. D. D. The AC/DC adaptor D.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed. Which of the following is the MOST likely issue? A.www. C. The MBR B. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO).actualtests. The OS is not installed. B. Check if the drive is properly plugged in. The system is overheating. Check the manufacturer's recommended settings. Any Time. C.co A technician installs a new CD. Additional memory needs to be installed. B.ROM/DVD player into a laptop. Check the USB settings for the drive. Which of the following should the technician do NEXT? m . Check to see if a disk is present in the drive." . The RAM is not seated properly.com 221 Ac tua lTe A. The power-management console C.

actualtests. Flattery Answer: C. B. printing on both sides of paper simultaneously.co m 222 . printing on both sides of paper one at a time. B. D. D.CompTIA 220-701: Practice Exam A." . C.E QUESTION NO: 729 Social engineering is used to: A.www. to perform a technical risk assessment of employees within the company. communications in both directions one at a time. Asking passive aggressive questions E. CMOS ROM C. Answer: D "Pass Any Exam. acquire unauthorized information to achieve a goal. engage in harmless communication. Assuming a position of authority D. C. Requesting public information B. communications in both directions simultaneously. to test sociological boundaries with in the company. System RAM B. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. Hard Drive D.com Ac tua lTe sts . Answer: A QUESTION NO: 730 Where is the power on password stored? A. Insulting the subject to motivate a response C. Any Time.

www. It blocks popup ads. D.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. Port 23 C. Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. It pings a workstation from a remote server. Port 23 C. A tool that allows a user to use the workstation as a telephone through the network. Port 25 D. by default? A. by default? A. B. A tool that allows a workstation to tell the network that the workstation is present. tua lTe sts . Port 110 "Pass Any Exam. D." .co m 223 . C. Port 25 D. It retrieves email from the mail server. A tool that allows a user to connect to other computers. C. It holds a log of the last three passwords used. Port 21 B.actualtests. A tool that tells a user of the workstation that they have exceeded their memory quota. Any Time.com Ac A. B. Port 21 B.

Which of the following is the cause? A.actualtests. and the hard drive stops working. sts . overheating.www. The user described the problems as: occasional rebooting.C QUESTION NO: 739 "Pass Any Exam. Any Time. B. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). Processor is going bad B. C. D." . System RAM Answer: B.com Ac QUESTION NO: 738 tua Answer: A lTe A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. A recognized method of disposing hard drives that contain sensitive data.co m 224 . RAM module is faulty C. Wireless router B. A. Any damage to a hard drive caused by an intention or unintentional jolt or movement. Power supply D. A method of recovering lost data from a hard disk. USB C. Printer E. Network D. Excessive movement between system memory and virtual memory. electric shock felt on computer case.

ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Start> Run>cmd B. Ask the user to call another technician for more in-depth assistance. Start>Programs>Accessories>Communications> Command Prompt D. A. ipconfig C.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Which of the following utilities could be used to check if there is a remote device on the network? A. nslookup D.g. Help the user with every issue that they call about and put all other work orders on hold. Shift + B C. Ctrl + Alt + B D." . B. C. Function keys (e. Which of the following should the technician do? A. F9. Explain to the user they need to fill out a work order for the computer issues. Start> Programs> Accessories> Command Prompt "Pass Any Exam.com Ac tua lTe QUESTION NO: 741 sts Answer: B . Start> Run> Accessories> Command Prompt C. D. F12) B. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. Ask another technician to take over support for this user. netstat B. Any Time.co m 225 .actualtests.www.

A past technician's documentation D. The manufacturer's documentation C. C. Start> Control Panel> Run>cmd Answer: A. Reboot the workstation and have the user log in again. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. Any Time. every time the user sends a print job to the printer. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent.com Ac tua lTe sts . There are multiple printers in the office.D QUESTION NO: 743 A user is trying to print to a network printer. D. however. Riser card D." . it does not print. PS/2 B. and all other users are able to print to the printer. The cleaning label B. NIC C. Confirm the printer name where the user is trying to print. Which of the following places should the technician look to find the proper handling procedures? A.co m 226 . Restart the print spooler service. B. Which of the following is the FIRST step that the technician should do? A.actualtests.www. Replace the paper in the printer. MSDS Answer: D "Pass Any Exam.CompTIA 220-701: Practice Exam E.

domain.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. Seven D. LAN B." .actualtests. Put the toner into a sealed bag and then throw into the garbage. "Pass Any Exam. prevent outside interference. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. Nine . B. provide protection from heat. WAN. Dispose in an incinerator. prevent damage from weather. Any Time. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. Three C. C.co m When applying the security settings to a network. which of the following is the BEST way to dispose of the old cartridge? A.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. C. Return to the manufacturer for recycling. One B. C. Store in an air-tight container. D. B. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . D.www. assist with data transmission.

B. Ensure that shielded cable was used for the network. Check to see if the BIOS register the drive. Making sure that replacing the power supply is not cost prohibitive. There are no limitations. B. Ensure that the CD drive is installed. one power supply is as good as another.com Ac tua lTe A. Check to see if theCD. Answer: D QUESTION NO: 750 A user reports that their CD. Replacing it with a power supply made specifically for that unit. B.CompTIA 220-701: Practice Exam D. What should be the BEST first step to resolve this issue? A. D. Making sure the power supply will fit into the casing. which of the following would be the FIRST step to evaluate this issue? A. D. C.Rom is not reading a disc. Make sure that the network cable is not touching any other cables.www. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance." . C. sts When a component has a proprietary power supply what is the main limitation? . Check to see if the network cables were terminated properly. Make sure that the disc is a CD and not a DVD.co m Answer: B 228 . Any Time. D.Rom is compatible hardware. C.actualtests. workgroup. Answer: C QUESTION NO: 753 "Pass Any Exam. Make sure the network cable is seated properly in the users computer.

retinal scans. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. C." . Is it a LCD or CRT monitor? E. Was the electric bill paid? D. The customer says the tower computer will not turn on and the monitor will not turn on either. smart cards. Which of the following would be the BEST questions to ask the customer? (Select TWO). Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. What is the manufacturer of the power strip/surge protector? Answer: A. lTe sts . B. A record of the ADMIN passwords. Did the computer and monitor work before? C. What would be the questions to ask this customer? (Select THREE). Any Time. An emergency recovery disk (ERD). D. powering up? B. that is plugged into the same power strip/surge protector. Answer: C QUESTION NO: 755 A.actualtests.co m .B QUESTION NO: 756 A remote Customer calls with a dead computer. background checks for users. A complete back up of the hard drive.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. B. D.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. Other equipment plugged into the same power strip/surge protector also will not turn on. "Pass Any Exam. Is another piece ofequipment. complex user names. C. An established recovery point.www.

Standby B.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. How big is your electric bill? B. Standby D. Nothing.actualtests. Nothing should be affected C.co m . Has any electrical work been done recently? G. Can you or someone else check the circuit breaker for that receptacle? D." . Wake on LAN "Pass Any Exam.www. Any Time. Hibernate C. Create restore point D. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D .com 230 Ac A. Is another piece of equipment plugged into the same power receptacle and is it working? C. What kind of equipment is plugged into the power strip/surge protector? Answer: B. proceed with solution. What is the manufacturer of the power strip/surge protector? E. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Make a list of all programs that will need to be reinstalled in event of a system failure B. Always on B.C. Always on C.CompTIA 220-701: Practice Exam A.

Put on an ESD strap and inspect the internal components B. What is the BEST response to this question? sts QUESTION NO: 761 . Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista. end the conversation C. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working. Say nothing.com Ac tua A. Ask to be excused to use the phone to take a small break outside to get some air B. Explain that what is being done is extremely complicated and requires concentration. relax and try to be as calm as possible while working through the distraction C. Any Time. Continue answering thequestions. Which of the following should the technician do? A.actualtests. Give them a list of blog sites and documentation that discuss the twoOSs D.co Answer: B m 231 . CRTs are being replaced by LCDs Answer: B "Pass Any Exam.www. D. Throw it in the trash.CompTIA 220-701: Practice Exam D. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. Which of the following is the BEST solution? A. It is getting to the point that is becoming a distraction. Tell the customer that both are excellent choices B. Dispose through proper channels or send it to be repaired C." . Check that the tube and capacitors are intact D. the customer continually asks questions about every step being performed.

B. 60 to 90 days C. Between 8 and 10 characters D." .actualtests. Install a generator in the office C. Annually D. Give the user a dedicated printer.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. Between 10 and 12 characters B. 90 to 180 days B. Install a UPS in the office "Pass Any Exam. Have the user work after hours to finish their print jobs. Give the user permissions to cancel other users print jobs. Raise the priority of the users jobs to the highest level. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. Between 6 and 8 characters C. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Any Time.co m .com 232 Ac A. D.www. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. Replace all CMOS batteries in the office B. Which of the following is the BEST option to alleviate this issue? lTe sts . C.

Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost.co m . Which of the following is the action that is being performed? A. Loading a full backup onto your workstation D.com 233 Ac tua lTe sts . Which of the following should you try FIRST? A.actualtests. Rolling back to an earlier configuration B. Suggest the computer be moved around.www. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Use software that in case of an outage saves your work. You decide to go to a prior restore point. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. Retrieve the work from a hot site for the office C. but the computers gives an error that the computer has not been shutdown properly." . Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. Any Time. "Pass Any Exam. There are UPSs connected to the equipment but they only last about 30 minutes. Preparing system for Automated System Recovery (ASR) C. however they are not receiving any Wi-Fi signals.CompTIA 220-701: Practice Exam D. and shuts down the computer B. What is an option to ensure that all work is not lost and damage does not occur to the system? A. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. closes programs.

C.ROM has compatible hardware. Smart card D. Change the computer from a laptop to a desktop. D.CompTIA 220-701: Practice Exam B.ROM is not reading a disc. Software firewall B. Any Time. Biometrics C. C. However. Check to see if the BIOS registered the drive. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. Check that the Wi-Fi adapter is enabled. Ask for model number.co m 234 . D.www. Which of the following is the FIRST step to take to resolve this issue? A. B. Which of the following would MOST likely solve the issue? A. Check to see if the CD. Ask if they have a modem. each time the customer closes the laptop the computer goes into standby.actualtests. Change the power settings on the projector. C. Answer: C "Pass Any Exam. Change the power settings in Power Management." . D. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. B. Make sure that the disc is a DVD and not a CD. Ensure that the device is working in Device Manager. Move the projector further away from the laptop.com Ac tua A.

Which of the following steps should be performed to check the monitor? (Select TWO). If the mouse has roller ball underneath could they examine it? B.actualtests. What type of mouse is it? E. D. A. Which of the following questions should a technician ask this customer? (Select TWO). E. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display.D QUESTION NO: 776 "Pass Any Exam. Check to see if the monitor and system hardware are compatible. A.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. tell the user to call back when they have calmed down. Move the mouse and/or press the space bar to check if the computer is in sleep mode. B. D.www. What mouse driver are they using? C.co m 235 .com Ac tua lTe sts . Check the video cable to make sure it is still connected." . C. Check for other equipment plugged into the same power strip/surge protector. B. Any Time. be stern with the user. C. repeat back the issue to the user to ensure understanding. make the user promises to keep them quiet. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. What is the manufacturer of the mouse? Answer: A.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. Answer: A. What is the manufacturer of the computer? D.

Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. Which of the following MOST likely uses a parallel port? A. The manufacturer of the computer and hard drive. C. CPUheatsink seated properly. D.co m 236 . C. The amount of RAM installed. "Pass Any Exam. Upgrade all drivers.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. Create a restore point. D. Which of the following should be done FIRST prior to the installation? A. B.com Ac tua lTe QUESTION NO: 778 sts Answer: D . Perform backup of all data. C.actualtests. B. Printing to an older printer C. Connecting to a parallel tape backup device D. Remove unneeded external components.www. D. The manufacturer of the RAM installed in the computer. Connecting a loop-back plug B. Hard drive location in the computer. Update the anti-virus software. Any Time. Which of the following should a technician check to resolve the issues? A. B. The hard drive location in the computer. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly." . Which of the following should be checked? A. Failed fan in the power supply.

D.com Ac QUESTION NO: 782 tua lTe sts . Any Time. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. C. Standby B.actualtests." . Escalate the problem to the next tier support. Standby D. B. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. Cycle the power to ensure that thent driver works. Document findings. Always on C. Hibernate D.co m 237 . Wake on LAN B. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A.www. Establish a theory of probable causes of the incompatible driver.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Always on C. actions and outcomes. Which of the following is the LAST step that should be performed? A.

Eight D. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. It is getting to the point that is becoming a distraction. "Pass Any Exam. Ask to be excused to use the phone to take a small break outside to get some air. C. Answer: D QUESTION NO: 785 A. relax and try to be as calm as possible while working. Which of the following should be done to ensure safety? A. D. Any Time." . and a mini refrigerator are plugged into one power strip in a single outlet. two monitors.co m 238 . Throw it in the trash. the customer is asking questions wanting to know every step being performed and why. C.www.actualtests. Answer: D QUESTION NO: 784 A CRT has stopped working. Send them off on a small task to get a moment to concentrate and finish the job. Dispose through proper channels or send it to be repaired. B. Check that the tube and capacitors are intact. B. Six C. B. Explain that what is being done is extremely complicated and requires concentration. D. Put on an ESD strap and inspect the internal components.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. Zero B. Which of the following is the BEST solution? A. CRTs are being replaced by LCDs. Move some of the devices to other outlets and replace the power strips with surge protectors. Twelve Answer: A QUESTION NO: 786 Two workstations. two printers. Which of the following should the technician do? A.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . Continue answering the questions.

Replace the power strips with UPSs and eliminate the extension cords. D. C. B. D. and properly shuts down the computer. D. Which of the following actions should the technician perform FIRST? A. Restore all files from a storage device. Setup a hot site for the office so all data will be backed up.com 239 Ac A. C.co m .www. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . B. Install software that saves work. Roll back to a previous restore point. C. Replace the CMOS batteries to all affected equipment. There are UPSs connected to the equipment but they only last about thirty minutes. B. Have an employee work nights to perform the shut down. "Pass Any Exam. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. Prepare system for automated system recovery (ASR). tua lTe Computers are left on overnight to complete certain calculations and tasks. closes programs. Install power strips in the office. D.actualtests. Install a generator in the office. Load a full backup onto the workstation.CompTIA 220-701: Practice Exam C. Install a UPS in the office. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Replace the power strips with surge protectors with longer cords." . Any Time. Have employees shut down their computers before they leave and perform the calculation during their down time.

sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. C. Which of the following would the technician recommend for the client? A.actualtests. Enable DHCP on the laptop. Which of the following should the technician do to solve this issue? A. Use alt + tab to toggle between screens. Answer: C "Pass Any Exam." . Reboot the laptop to toggle image between screens. Change the power settings in power management. C. The client would like to access the network from outside the home and on the top floor. Use the function + f8 key to toggle between screens. B. Each time the customer closes the laptop the computer goes into standby. D. Use the function + f10 key to toggle between screens. B. C. Install an access point. D. Change the power settings on the projector. Change the computer from a laptop to a desktop.co m 240 . Install a wireless modem. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Any Time.www. Set the SSID code on the laptop. B. Press the function key and then configure the projector settings. Which of the following should the customer perform? .com Ac tua lTe A.

Prevents the monitor from overheating lTe sts .www. Answer: C. Cools the power supply C. C. Any Time. D.com Ac tua Explanation: A. CPU slot D.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. Install a liquid cooling system. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. Answer: B QUESTION NO: 796 "Pass Any Exam. The LCD inverter board is going bad. Install multiple fans. Install more memory in the system. D.actualtests. Dissipates heat from the chips D. Prevents motherboards temperature from getting to low B. C. The screen is set to automatically dim to optimize battery power when power is disconnected. AGP slot C." . Use hyper-threading. B. The LCD backlight is failing.co m 241 .CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. B. Which of the following is the BEST recommendation to make? A. This might be an indication that the battery is failing and can no longer hold a charge. Heatsink B.

the LCD screen gets dimmer. To provide insulation around the processor. Which of the following should a technician tell the user? A. C. B.16 12." . When the user connects the AC power.10 "Pass Any Exam. To protect the CPU from direct contact with theheatsink.254. D. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop. 172.0. the LCD returns to normal brightness. The LCD inverter board is going bad. Any Time. The screen is set to automatically dim to optimize battery power when power is disconnected. To provide thermal transfer from the CPU to theheatsink. Which of the following authentication technologies can be used? A. B.1 C. 192.com Ac tua lTe sts .actualtests.www. To prevent memory vibration caused by theheatsink fan.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. Smart key C. D. The LCD backlight is failing. C.co m 242 . Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. This might be an indication that the battery is failing and can no longer hold a charge.16 B. 169.1. Biometrics D. Ergonomics B. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A.168.

1.9 D.128 Answer: D Which of the following IP addresses is a class B address? A.25.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.253.25. 129.1 B.com Ac tua lTe sts .1." .1 B.128 D. 201.16. 129.1. Any Time. 201.18.16. 129. 192.254.18.29.168.254.128 B.10 C.253. 169.254.29. 192.168. 192.1.16. 192.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.1 C.18.www.actualtests.254.9 D.168.CompTIA 220-701: Practice Exam D. 92. 92.168.10.10 C.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A. 92.co QUESTION NO: 801 m 243 .25.

16. 127.168.18. 92.0.actualtests.0. 169. June171988 C.168.co m 244 .1.10.10.com Ac tua A. s1A@r4A&! B.10 C.253. 192.16.10 D.255.0.254. 192.255.www.1 D. 255.1 C. 192. 9ca5rl D.128 B. 169.168." .10.10. 129.CompTIA 220-701: Practice Exam A.9 D. 192.254. Any Time. 201. 172.10 B.25.1 C.10 B.255 lTe Which of the following IP addresses is a loopback address? sts .168.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.0.254. comptia1 Answer: A "Pass Any Exam.29.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.

Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A. Blu-Ray B. D. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A. Take the computer apart piece by piece until the problem is identified. Recreate the problem. DVD D. Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. Keyfob D. Flash C. by default? A. C.com Ac tua lTe sts . CD "Pass Any Exam.actualtests. BIOS password B. SSID C. WPA D. B. Document the problem." . Resolve the problem. Any Time.www.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure. Keylogger C. WEP B.co m 245 .

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. HDD D. PCIe B.www. Any Time. Flash B. Graphics C. NIC B.actualtests.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. DVD C. IEEE 1394 D." . Capture D. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. Parallel . Modem C.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 . Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A.

Windows XP Answer: D "Pass Any Exam. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A.co m 247 . WindowsVista Basic B. Bluetooth C. 802. Touch screen D.11a B.com Ac tua lTe sts QUESTION NO: 816 . Windows 2000 D. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Windows Media Center C. Keyboard C. Windows 2000 D. KVM B." . WindowsVista Premium B. Infrared D. Any Time.www.actualtests. WindowsVista Ultimate C. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A.CompTIA 220-701: Practice Exam A.

Support for file encryption D. To support dynamic disks B. User access and permissions options E. A.www. Legacy support for older systems . Macintosh PC read/write access D.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . To allow RAID support C. Any Time. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. My Computer> System> Performance> Settings> Virtual Memory B.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). Files can be larger than 256MB B.actualtests. Network Neighborhood> Ethernet controller B.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D." . Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. File encryption options C. Ability to share the file and folders Answer: B. Add and Remove Programs "Pass Any Exam.

sigverif C.co m 249 . ipconfig D. WEP64 B. In a Windows Vista workstation. Never write down the passwords C. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. Any Time.actualtests.www. Contain on a sticky note on the back of the monitor B.CompTIA 220-701: Practice Exam C. Hide a password document in the workstation D. which of the following commands would the technician use? A. WPA2 D. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. sfc B. WEP128 C. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. Control Panel> Power Options D. WPA Answer: C "Pass Any Exam.com Ac tua lTe sts QUESTION NO: 823 ." .

D. Print Spooler D. Refuse the callers request and inform the police.actualtests. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly. Any Time. Windows Spool Service C.msc "Pass Any Exam. B. the print spooler requires other services to be running first. Refuse the callers request and inform an IT manager. primary services. registry level services. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. These types of services are known as: A." . Which of the following should the employee do? A. B. Give the caller the information and inform an IT manager.co m . D. They ask the employee for their username and password. dependency services. Give the caller the username and password. Printer Driver B.www. They state they need to upgrade the antivirus protection on the workstation. C.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. perfmon. Answer: C QUESTION NO: 827 A print job fails to leave the queue. Which of the following services may need to be restarted? A.com 250 Ac tua lTe sts . driver level services. C.

A 32-bit operating system and a 64-bit processor C. D. Serial B.CompTIA 220-701: Practice Exam B. how might a technician determine if the unit has WiFi capability? A. such as i. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. printmanagement.msc C. to describe their 1394 "Pass Any Exam. A 64-bit processor and a Vista Home Basic operating system B. Check the Device Manager for a wireless network device. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. B.co m . 802." .11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire. C. services. Check for an externalWiFi on/off toggle switch. IEEE 1394 D. Without knowing the specifics of that model. print D. eSATA C. Check for an external antenna.www. Other companies use other names. A dual-core 32-bit processor and a 64-bit operating system D. Check forWiFi radio on/off switch on the function keys.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. Any Time.actualtests.link and Lynx.com 251 Ac tua lTe sts .

" C.CompTIA 220-701: Practice Exam products. B." B. Any Time.www. In the middle of doing the repair. "I replaced some of the computer parts and now it is functional. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. Apologize and excuse oneself for a moment to take the call quickly outside the room. I cannot guarantee that your data will not be lost. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. "I am not sure if your data will be lost I will confirm with my manager. Have the phone onvibrate before starting the repair." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. Which of the following is the BEST action? A. C. which is the main circuit board for the PC. This is because it is not only high speed but also supports isochronous data. Take the call. D. I will let you know what happens after the repair. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. I am not replacing the hard drive. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM.com 252 Ac A.actualtests. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. "Pass Any Exam. This type of repair will not affect it. which means delivering data at a guaranteed rate. Well." B. the phone rings. Which of the following is the BEST response? A. Your data should be fine.co m . please read it and then get back to me with any questions." . such as video devices. I replaced the motherboard. "Here is all my documentation for the repairs. Which of the following is the BEST response? sts . C. D.

com 253 Ac A. Do the repair with a good attitude.www. B. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard.actualtests. but let the client know that the client will be charged extra for the same repair nexttime. Immediately leave and go to another room to take the call and deal with the repair later. B. C. making C: the OS and D: the data. C." . while protecting the data from the operating system related issues? lTe sts . Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Front panel media lock B. Partition the drive into two logical drives. Show the client how to put the keys back on. D. Partition the drive into two physical drives making C: the OS and D: the data. Biometric fingerprint scanner "Pass Any Exam. Keylogger C.CompTIA 220-701: Practice Exam D. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client.co m . tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. D. Hide the sensitive data from casual view using folder Properties . Any Time. Refuse to do the repair until the client learns how to type with long fingernails.Attributes. Which of the following is the BEST response to the clients next repair order? A. Do the repair. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Encrypt the sensitive data so that it cannot be read without a key.

com Ac tua lTe sts . Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. B. C. Power strip C. Larger power supply D. UPS B. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. Any Time. D. Tell the client they need to install a surge protector soon." .CompTIA 220-701: Practice Exam D. Unplug the computer after testing and recommend to the client that they need to install a surge protector. B. Remove excessive dust and loose items. Leave it up to the client to take their own precautions.co m 254 .actualtests. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Check for and remove outdated components. Replace all cooling fans with new ones. C. Answer: A "Pass Any Exam.www. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. D. Cover the extra power plugs not being used with electrical tape. Which of the following is the BEST action to take? A. Install an uninterruptible power supply (UPS).

C. Class A B.255. Increase the systems RAM. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. Document the actions.www.255.0? A. Formulate a theory.0.0? "Pass Any Exam. Answer: B Which of the following network classes exists if the default subnet mask is 255. Class C D. Which of the following is the FIRST action to take? A. Defragment the hard drive. D.255. Class B C." . Any Time. which of the following actions should be taken NEXT? A.co m 255 . D. They have had the system for two years and use it primarily to download photos. Run CHKDSK on the hard drive. B. Establish a plan. Identify the problem. music and browse the Internet. B.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly.com Ac QUESTION NO: 843 tua lTe sts . C.actualtests. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. Suggest purchasing a newer processor. The system specifications are still very good.

Class D tua Which of the following network classes exists if a hosts IP address is 192. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.co m 256 .0.0? A.0.1? lTe sts .1. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172.www. Class A B. Any Time.30. Class C D. Class B C. Class D "Pass Any Exam.255.22.0. Class C D." .0. Class B C. Class B C. Class B C. Class C D. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255. Class A B.actualtests.168.0? A. Class C D. Class A B.com Ac A.CompTIA 220-701: Practice Exam A. Class A B.

Any Time. Task Manager "Pass Any Exam." . Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. Hub D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. reserved IP address.www. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. Class C D.actualtests. Bridge . C.co Which of the following devices can automatically assign host IP addresses? m 257 . stationary IP address.172. static IP address.com Ac tua lTe sts A.1.1? A. Router C. Switch B. D. Class A B. Class B C. dynamic IP address. B.

Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. Virtual Memory D." . Double click theprinters icon. D. right click on the print job and select cancel.actualtests. right click on the print job and select delete. Double click theprinters icon. D. B. B. Double click theprinters icon. right click on the print job and select properties. The component is disabled. Double click theprinters icon. Double click theprinters icon. The components driver is not found. Double click theprinters icon. B. C.CompTIA 220-701: Practice Exam B.com Ac tua lTe sts QUESTION NO: 853 . Answer: D How can a user temporarily stop an active print job when using Windows XP? A. The components driver is outdated. right click on the print job and select restart. Answer: A "Pass Any Exam. right click on the print job and select pause. Double click theprinters icon. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A. right click on the print job and select resume. C. right click on the print job and select restart.co m 258 . D. Any Time.www. Double click theprinters icon. C. The component is not installed. right click on the print job and select cancel. Device Manager C.

CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A.co m . right click on the print job and select cancel. Double click theprinters icon. Print sharing has not been enabled on the host computer.com 259 Ac tua lTe sts .actualtests. Security D. B. Advanced B. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. Double click theprinters icon. 5 B. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A. Ports C. D. C. D. Answer: C QUESTION NO: 857 In Printer Properties. C. right click on the print job and select resume. The print drivers have not been installed on theusers remote computer. The shared printer is not compatible with the host computers operating system." . Double click theprinters icon. 10 "Pass Any Exam. Which of the following is the MOST likely cause? A. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. right click on the print job and select restart. B. Double click theprinters icon. Any Time. Simple file sharing has not been enabled on the host computer. right click on the print job and select properties.www.

actualtests. Please inform me if you continue to have any problems with this PC. Answer: D "Pass Any Exam. Please try to be more conscious of static when using this PC. Only ask the customercloseD. A remote user updating the antivirus software on their notebook computer.ended questions." . Use technical acronyms to show your technical expertise. Please inform me if the PC will be processing more work than for which it was designed. C. B. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. C. B. B.co m Answer: C 260 . Be sensitive to the customer's culture. Inform the customer of the expense that is being incurred. A user checking their personal email at an office. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. D. A remote salesman must transfer contract data to the corporate office. Any Time.CompTIA 220-701: Practice Exam C. D. The technician has verified that the unit is working properly and is now updating the customer on the event. A kiosk in a department store that looks up information in their online catalog. lTe sts A technician has replaced a failed DIMM. Which of the following responses would be BEST to use? .www. D. Please inform me if you think you want me to come back and check it again tomorrow. 15 D. C.com Ac tua A.

Call the new service customer and re-schedule the call for another time.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. Remove the cover of the workstation case and use an ESD strap before the upgrade. C. share this with the customer and take steps to minimize the reoccurrence. A new service call is received. which of the following is the FIRST course of action to take? A. C. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation. B. Follow the manager's instructions. B.co m .com 261 Ac tua lTe sts . Document the core actions and inform the customer the repair has been completed. Before starting any work on the system. share this with the customer and take any preventative measures. Call the service manager and inform them that the new service call cannot be made in time.actualtests. C. Document the entire event. Document the solution. D. B. D. Call the service manager and inform them of the current situation. Answer: A QUESTION NO: 865 "Pass Any Exam. Which of the following would be the BEST choice to address this situation? A. Unplug the workstation and begin the upgrade. Complete a full backup of the workstation before making any upgrades. Any Time. D. Inform the customer of the steps taken during the repair and continue to the next service call. Call the service manager and inform them of the current situation." . Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. Upgrade the hard drive and reboot the system.www. Call the customer and reschedule for another time. Which of the following is the NEXT step to take? A. with a response time to another site of two hours.

C. CDFS. B. Partitioning and formatting of the hard drive D. FAT32. HPFS. Installation of the NTLDR B.com Ac tua lTe A.actualtests.INI file C. VRAM C. Installation of updated device drivers sts . RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam." . NTFS-E is an invalid file system name. Any Time. NTFS. you can use only NTFS file system because only NTFS support encryption. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A.www. Answer: C Explanation: To implement file encryption on your Windows 2000 computer. Proper configuration of the BOOT. CMOS B.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . D. TPM D.

co m . ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. The customer has installed a new cordless telephone recently that uses the 2. Windows Vista 64-bit edition D. RFI B. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802. Double-sided B. Which of the following is the MOST likely cause of the customers issues? A. 802. and does not wish to lose any files in the process. ESD D. IEEE 1394a C. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A. USB 2.www. RDRAM D. Dual-channel C. A. Any Time.CompTIA 220-701: Practice Exam A.11g wireless signal.11n B.4GHz spectrum." . Electrical surges C. Windows Vista Home Basic C.com 263 Ac tua lTe sts .actualtests.0 D. WindowsVista Ultimate "Pass Any Exam. Windows Vista Home Premium B. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO).

co m Answer: A. Frequency B. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. Trojans C. The user sent ten different documents over a span of an hour. If the printer needs a memory upgrade to print multiple documents at once.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). If the printer needs the queue cleared.CompTIA 220-701: Practice Exam E. If the print spooler service needs to be configured for multi-page printing. Spyware B.B . lTe sts A user reports that none of their documents are printing. DLLs E. Freeware D. Hertz C. D. B. Wattage D. C. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. Which of the following should the technician check FIRST? . If the printer needs a firmware upgrade to print multiple documents at once. Any Time.com 264 Ac tua A. A." . Amperage Answer: C Explanation: "Pass Any Exam.actualtests. WindowsVista Business Answer: D.www.

127 D. Call another technician and have the other technician reschedule the appointment for another date.www. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. Pull over. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. Amperage and resistance are not selling points for power supplies. While replacing the power supply in your PC. reschedule for another time. "Pass Any Exam. call the customer and cancel the appointment. 64 C." .CompTIA 220-701: Practice Exam Power supplies are rated in watts. C. Alkaline C. B. Nickel Metal-Hydride B. Pull over.co m . 32 B. It is standard among power supplies and has nothing to do with the devices connected to the power supply.com 265 Ac tua lTe sts . Lithium Ion D. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. Which of the following is the BEST course of action? A. QUESTION NO: 875 How many devices are supported on a single USB port? A. Any Time. D. The technician had planned to arrive five minutes early. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam. Use an alternate route and get to the appointment ten minutes after the scheduled time.actualtests. you must be careful about the wattage it provides. call the customer from a mobile phone. and explain the delay.

the hard drive has failed and the data cannot be retrieved within the hour. Speak slowly. Shut down the computer. Any Time. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. As the technician begins to evaluate the situation. The user is attempting to install a local printer and has become frustrated and is berating the support staff. and an error message of a corrupted file. D.www. Remain calm and positive.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. until the technician can arrive and work on the computer themselves. to boot the computer and retrieve the users data to a shared network drive. B. D. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. Which of the following is the BEST method of working with this user? A.co m Answer: A . Repeat the steps multiple times so that the user can understand the computer terms. explain with authority. the customer demands the computer be replaced immediately. After listening to the user. Which of the following is the BEST course of action? "Pass Any Exam. The customer would like another computer so they can make their presentation that is due in an hour. Advise the user to not do anything else." . The company has provided remote control software. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. Listen and ask questions using non-technical terms. C. using the various OS options available. QUESTION NO: 879 A. Work quickly.actualtests. C. Which of the following is the BEST course of action? sts . explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. B.

" . B. B. Which of the following options is the BEST course of action? A. D.CompTIA 220-701: Practice Exam A.co m 267 . C. Immediately replace the hard drive with a new. D. explaining you will remote into the computer and assist in installing the printer. Any Time. they determine that the hard drive has failed. Immediately stop working and leave the room to answer the call. use MMC to grant administrative rights to the user. Remain positive with the user. The customer states they have important documents and photos on the drive which cannot be replaced. until they have completely calmed down. B. explaining to the user the unit will be restored as quickly as possible. what has happened to the drive and explain the options available. and then tell the user to try the install once again. conducting an initial evaluation of the problem with the customer.actualtests. Which of the following is the BEST course of action? A. and then explain why they cannot get the printer installed themselves. Document on the service record the steps the technician took to evaluate the drive. Answer: C QUESTION NO: 882 The technician is on-site at a customers home.com Ac tua lTe sts . as the school can be contacted later in day. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. Answer: D "Pass Any Exam. in case the customer decides to sue for loss of data. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. larger model. C. Request the customer to leave the room while the call is answered. Ignore the call. but the data is gone.www. Inform the customer about the need to take the call from the school. While the user is talking. D. Listen calmly to the user. Explain to the customer in non-technical terms. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. such as a data recovery service. C. The technician receives a call and the caller ID shows the call is from the technicians childs school.

Establish the probable cause of the card failure for the customer. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Test the computer to determine the probable cause of failure. C.actualtests. Document the evaluation and actions taken. Which of the following is the NEXT step to take? "Pass Any Exam. D. Check the work area and keyboard for foreign substances.co m The technician has completed the repair action on the computer. Question the user to insure they do not attempt to make changes and break the computer again. . Replace the PS2 keyboard with a USB keyboard and try again. Re-evaluate the repair theory to ensure the issue will not occur again. Install an on hand video card and show the customer it is repaired. the video card is failing. B. Discuss options acceptable to the customer to address the issue. C. D. Check the power connections to the equipment and see if there is a surge protector in use. Any Time. Boot to BIOS/setup and confirm the hardware settings are correct.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Which of the following is the NEXT course of action? . C. Question the customer on any changes made to the computer before installing the video card. D. They have checked the printer and found coworkers have been printing documents. Which of the following would be the NEXT evaluation step? tua lTe sts A.www.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. B." . Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. B. Which of the following is the NEXT step to take? A.

Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam." . C. D. C. D. B. The technician has to boot.co m 269 . The technician has to use Device Manager to update the drivers and then attach the scanner. and then configure the card using the administrative account. After installing the card. Which of the following actions will BEST resolve the issue? A. and then install the drivers. Any Time. Answer: B QUESTION NO: 888 A. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. D. plug in the scanner. Which of the following describes the NEXT step to take? lTe sts . After installing the card with the administrative account. Ask the customer if they have installed a local printer at home. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. ensure the phone and modem properties are set for the local area code. B.actualtests. Install the card using the customers log in.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. Ask the customer to open the printer properties and check the page size and paper orientation. The technician needs to install the scanner using the instructions provided. B. have the customer test the card using their log in. C. check Network Places to ensure proper card functionality. The technician has to turn on plug and play before the scanner will work. Check that the network printer is connected to the USB port on theusers computer. After inserting the PCMCIA card.www. as this may have deleted the network printer.CompTIA 220-701: Practice Exam A.

" . D. NETBEUI can only be used on pre-Windows NT networks. If wireless security is enabled on the network. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. D. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A. C.actualtests. HTTP B. "Pass Any Exam. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. TELNET C.co m .com 270 Ac A.www. C. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. the Infraredport will no longer function. Docking stations will only work if an external power supply is connected. the embedded keyboard will not function correctly. A. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . If the external keyboard number lock is toggled on. NETBEUI is unavailable on non-Windows operating systems. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. Any Time. C.CompTIA 220-701: Practice Exam A. B. B. Bluetooth devices will need to add the security code. DNS D. B. When the Bluetooth function is enabled. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. NETBEUI is designed to be used on small size LANs.

E. Any Time. Redirect the customer to another printer if available. NETBEUI can only be used with DHCP. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. D:\i386\tools\console B. Reinstall the printer drivers. "Pass Any Exam.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. They are susceptible to failure typically caused by strong vibration or rough handling. run a self-test.com Ac A. NETBEUI is not a routable protocol. They require more power than other drive types. C. D:\i386\utilities\console D. The customer works at a company where the users all print to networked printers. turn the printer off and on. Verify which printer the customer prints to. and send a print job." . and begin running diagnostics on the printer.co m Answer: D 271 . B. ensure the device is still online.actualtests. is setup as the default printer. B. D. D. They have a larger platter than other magnetic devices. D:\i386\tools /cmdcons C. Which of the following is the BEST approach the technician should take? .www. Answer: A. C. Ask the customer which printer the customer prints to. tua lTe sts A customer reports that a computer can no longer print. They have no moving parts and can tolerate vibration. and verify the correct tray is being selected before printing. run a print engine test. turn the printer off and on. and then attempt to print from the computer.CompTIA 220-701: Practice Exam D.

IDE drive C. C. USB hard drive B. Blu-Ray drives can read Blu-Ray media. C.com Ac tua lTe A. Solid state drives are faster. Blu-Ray drives can read Blu-Ray media. Flash drive D. magnetic drives. more reliable.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. DVD drives can readBlu-Ray media. more reliable. and require more power. B. DVD media. and CD media. and require less power. SATA drive sts . but not CD media. B. and require less power. but not CD media. D. Solid state drives are faster. which of the following holds true? A. and require more power. DVD drives can readBlu-Ray media. and CD media. Solid state drives are slower. DVD media. DVD media. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam.www. DVD media. more reliable. D. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. Any Time." . more reliable. Solid state drives are slower.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 .actualtests.

Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. 21 C. Liquid cooling systems are more effective at cooling the processor. Which of the following ports needs to be blocked to prevent Internet access? A. FTPS C. C. 23 D. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. "Pass Any Exam. Liquid cooling systems are less effective at cooling the processor. A switch interconnects one or more networks.co m . Any Time. HTTPS D. by default? A.CompTIA 220-701: Practice Exam A. C. where a router interconnects devices on a network. Liquid cooling systems are less efficient than the traditionalheatsink technology. and a switch transmits data directly to the device. D. FTP B.actualtests. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. A switch interconnects devices on the same network to be able to communicate." . where a router interconnects one or more networks. B. B.com 273 Ac tua lTe QUESTION NO: 901 sts . 20 B.www. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. A router broadcasts all data packets that are sent on the network.

FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC. NTFS B.CompTIA 220-701: Practice Exam D. Suspend D. Update the device drivers. Standby C.www. B. which of the following file system formats would be the BEST choice for security purposes? A. CDFS D. D. which of the following is the BEST task to perform? A.com Ac tua lTe sts . Backup the hard drive. A switch broadcasts all data packets that are sent on the network. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. C. Format the hard drive. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional." . Any Time.co m 274 . and a router transmits data directly to the device. Partition the hard drive. FAT32 C. Wake on LAN (WOL) B.actualtests. Hibernate Answer: D "Pass Any Exam.

Disk Management D. WEP B.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A. WEP2 C. WPA was an upgrade.www.co m . Any Time. WPA D. but that could be easily hacked." . Device Manager B. WEP was the original encryption standard developed for WiFi networks. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam.com 275 Ac tua lTe sts . Security key used C. Broadcast name B. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A.actualtests. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A.11i network standard that ensures the most secure wireless encryption. System Information C. but WPA2 was the most secure standard. SAFER+ is used to encrypt Bluetooth communications. Encryption type D. WPA2 Answer: D Explanation: WPA2 is the more secure 802.

Any Time. D.co m 276 . Windows Key + D C. Ctrl + Alt + Esc B." . IR scanner B. B.actualtests. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25. Drive lock D.CompTIA 220-701: Practice Exam A. Port 25 is no longer being used. "Pass Any Exam. A program that is used to track user information for commercial reasons. B.www.com Ac A. A malicious program that spreads itself in a system without the need of a host. Which of the following has MOST likely been performed? A. A program that appears to be harmless but has a malicious agenda. Port 25 has been opened. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. C. Fingerprint scanner C. QUESTION NO: 910 Which of the following BEST describes a virus? A. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts . Ctrl + Alt + L D. Malicious code that can propagate itself to different host files.

" . Data has been backed up. Port 25 is running at full duplex. The hard drive has been reformatted. B.www. D. m Answer: B . D. PATA D. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside.CompTIA 220-701: Practice Exam C. SATA B. The hard drive is set to pre-format conditions. Biometrics C. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. Which of following drive types did the technician install? A. Data has been restored. Solid state Answer: D "Pass Any Exam. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A. BIOS security D. C.actualtests. IDE C. Any Time. Port 25 is setup for port forwarding.com 277 Ac tua lTe sts .co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. Username and password B.

CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Optical C. IR keyboard D.www. CCD barcode reader B." .co m 278 .actualtests.com Ac tua lTe sts .7GB? A. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Any Time. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4. Dual-layer DVD B. Single-layer DVD D. Solid state B.7GB of data. FDD D. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4. Laser barcode reader C. Floppy disk C.

Any Time. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. Event Viewer "Pass Any Exam. Control Panel C. Degauss D. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . My Network Places B. Auto Alignment B.actualtests. HDMI B.www. My Computer D. Start Menu C.co m 279 . Task Bar D." .com Ac A.CompTIA 220-701: Practice Exam A. Task Manager B. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. Resolution C. S-Video C. VGA D.

Password C. Satellite C.com Ac Biometric authentication is a security feature preventing access to a device.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Wireless B. Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.co Which of the following network connections uses an analog signal? m 280 . Which of the following is an example of this feature? tua lTe sts A. Any Time.actualtests. Dial-up B." . Verbal recognition D. Satellite .www. Fingerprint scan B. Dial-up C. "Pass Any Exam. DSL D. Cable D. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A.

800Mbps D.1 C. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A.co m 281 . 400Mbps B. 5 meters (16 feet) B. IEEE 1394a D. 10 meters (33 feet) D. 7 meters (23 feet) C.actualtests. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A. 480Mbps C.0 interface? A. Desktop PCs D. PDAs "Pass Any Exam. Notebooks C.com Ac tua lTe sts . 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A.0 B. Any Time.www. USB 1." . USB 2. Cell phones B.

actualtests. 63 D. Control Panel > System Applet > Properties > Advanced Tab D. Right click on My Computer > Properties > Computer Name Tab B. Right click on My Computer > Properties > Network Identification Tab C. 300Mbps C. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam. 400Mbps D. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A.www.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . 800Mbps ." . 7 B.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A. 15 C. 150Mbps B. Any Time.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A.

USB mouse D.CompTIA 220-701: Practice Exam A.com 283 Ac A. CRT monitor C. Windows Server 2003 C. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts . Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A. Intel Itanium C.actualtests. Intel Pentium 4 Extreme Edition D. Intel Pentium M B.RW drive Answer: B QUESTION NO: 934 In Windows XP. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. WindowsVista Business B. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B." . Any Time. which of the following is the proper way to delete a print job in queue? A. Laptop LCD screen B. Optical DVD.www.co m . Intel Core 2 Duo "Pass Any Exam. Windows 2000 Professional D.

B. The FilterKeys option is enabled. Newer ATX power supplies are 20/24 pin compatible. B." . 9-pin male to male C. Which of the following is the correct cable to use? A. D.www. The StickyKeys option is enabled. The NumLock option is enabled. the technician observes the motherboards main power connector has less pins than the new power supply cable. Newer ATX power supplies do not use pins 21 through 24. 6-pin male to 4-pin female B. Answer: B "Pass Any Exam. Older ATX power supplies have a separate P4 connector. C. numbers appear on the screen. After clearing it with the manufacturer. The ToggleKeys option is enabled. 4-pin male to male D. Which of the following is the MOST likely cause of this situation? A. C. the cable is plugged in and the PC is up and running. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed.com Ac QUESTION NO: 939 tua lTe sts .actualtests. Older ATX power supplies are no longer available.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. Any Time. Which of the following is the BEST reason why this fix worked? A. Answer: B While replacing an ATX power supply in an older model desktop PC.co m 284 . D.

com Ac tua lTe sts .www. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. SDRAM B. RDRAM "Pass Any Exam. Between the CPU and RAM B.actualtests. Any Time. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. On the front side bus D.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. Print queue C." . DSL D. On thesouthbridge chip C. Fiber B. Cable C. SODIMM D. Print test page B. Printer settings D. DDR2 C. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A.co m 285 .

has the GREATEST throughput and amount of coverage? tua lTe sts A.com Ac Which of the following wireless types. 802. 802. RJ-45 D. Plenum B. UTP .11n C." . ST C. by default. BNC B. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam.www. STP D. 802. 801.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A.actualtests.11g D.11a B. Any Time. Non-plenum C.

Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Re-install the OS.actualtests. Any Time. D.www. Social engineering B. Trojan attack C. Maximum resistance C. Which of the following is the NEXT step in the troubleshooting process? A. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone.CompTIA 220-701: Practice Exam A." .co m . B. Denial of Service (DoS) attack D. Maximum output wattage D. Attach an external keyboard. C. The technician explains this is against company policy. Maximum input voltage B. Update the keyboard drivers. Press ctrl + alt + delete on the keyboard.com 287 Ac A. Dealing appropriately with confidential materials B. Compliance in the workplace "Pass Any Exam. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. Which of the following threats has been attempted? sts .

Any Time. token ring." . Configuration Utility D. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length.co m . Despite the stricter performance specifications. Professionalism in the workplace D. Exceptions C.actualtests.A. A. Unclassified B. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. Cultural Sensitivity D.R. 150 meters (492 feet) "Pass Any Exam.com 288 Ac tua A. 328 meters (1076 feet) B. Which of the following security elements governs data sensitivity? A.www. 100 meters (328 feet) C.CompTIA 220-701: Practice Exam C. Event Viewer B. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services.M. Self monitoring. Which of the following should be used? sts QUESTION NO: 952 . It is company policy that all documents be labeled even if they are not sensitive. analysis and reporting technology (S. 30 meters (100 feet) D. and ATM.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. Task scheduler C.

Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. This chemistry has a high energy density and is lightweight. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. NiCd B." . Besides they only receive charge if the voltage is low.www. Any Time. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted.actualtests.com 289 Ac tua lTe sts . fixed resolution of an LCD is called the native resolution. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. NiMH C. Contrast ratio C. Native resolution B. . A.co m Explanation: The single. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. Alkaline D. Pixelation D.

Portability B. True B. YOU must be running Windows 95 or later C. The motherboard must support ACPI D.www.co m Answer: B 290 . Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. basic input/output system (BIOS). .actualtests.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. ACPI must be supported by the computer motherboard. the motherboard and processor must support the standard. The BIOS must support ACPI B. Desktop replacement D. Any Time. Higher-quality construction Which of the following is not a requirement for ACPI to function? A. Increased performance C. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. QUESTION NO: 959 "Pass Any Exam.CompTIA 220-701: Practice Exam A. In addition. The processor must support ACPI. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A." . and the operating system. You always need to compromise in configuration when you purchase a laptop in your decided budget. Answer: B Explanation: You need Windows 98 or later to use ACPI.

CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. The SDR SDRAM uses DIMMs with 168 pins. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. 184-pin DIMM D. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick. EMI Answer: A "Pass Any Exam. 168-pin DIMM B. RFI B. Any Time. such as wireless communications. ESD C. Point stick D. 200 MHz and 266 MHz with operational voltage 2.www.5v. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A.com Ac tua lTe sts .actualtests. Touchpad B." . 72-pin SIMM C. CRT D. Mouse C. The SIMM is the predecessor to the DIMM. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies.co m 291 .

. Another computer with the same video card B. The manual that came with the card D. C. Any Time.co m What does Safe Mode allow you to do? . The video card manufacturer's website C. D.BAT and CON FIG. Windows loads only basic files and drivers so that you can find out the configuration errors easily. thus forming an image on the drum? "Pass Any Exam. DOS B. The server log Answer: B.) A. Worm C. Skip loading the Registry." .SYS B.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers. Where could you check for troubleshooting information? (Choose all that apply. Start Windows using only basic files and drivers. Run Windows without processing AUTO EXEC.com 292 Ac tua lTe sts A. Logic bomb D. Boot the system without scanning drives. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A.www.actualtests.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum.

Transferring C. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. B. Any Time. Writing B. thus forming an image on the drum.actualtests." . Automated System Recovery (ASR) B.com Ac tua A password generator can be part of a password manager. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A. Defective toner cartridge B. Worn pickup rollers C. Generators eliminate a user's tendency to create passwords that can be a security liability. Generators extend the requirement to periodically change passwords. C. When a password policy enforces complex rules. Developing D.www.EXE "Pass Any Exam. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum.CompTIA 220-701: Practice Exam A. Generators create new passwords every time a user signs in to prevent social engineering. D. Brokenfuser Answer: B QUESTION NO: 967 A. Dirty drum D. Generators eliminate the requirement to establish log-in attempt limitations. it can be easier to use a password generator based on that set of rules than to manually create passwords.co m 293 . What can we benefit from a password generator? lTe sts . RDISK.

respectively.CompTIA 220-701: Practice Exam C. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. AC in.co m . DVD media. and CD media. True B." . DC out C. False Answer: A QUESTION NO: 970 Of the following voltage pairings. Any Time. AC out Answer: C Explanation: The AC in.actualtests. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. which one accurately represents the input and output. AC out B. CSMA/CA D. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. DC in. Enhanced Startup Disk (ESD) D. you need to use Automated System Recovery (ASR). ISO C.www. DC out D. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters.com 294 Ac tua lTe sts . A. DC in. of power supplies and AC adapters? A. AC in. OSI B. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. CSMA/CD "Pass Any Exam.

11b and 802. QUESTION NO: 973 Answer: B.www. 802.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A. 802. There is no such option as Complete backup.11g tua Which of the following wireless IEEE standards operate on the 2. Copy backs up all files but does not clear the archive bit.11b C.) lTe sts . Normal C. you need to select the normal backup type.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2.11d is not a commonly implemented standard. The normal backup clears the archive bit after backing up to let the system know that the file was backed up. it only backs up files the files that have changed since the last backup.4GHz radio frequency range and are directly compatible with each other are 802. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam. 802.com 295 Ac A. 802. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit.4GHz radio frequency and are directly compatible with each other? (Choose all that apply. Complete B.11d D.11a B. Although Incremental backup clears the archive bit. Incremental D.co m . 802. Any Time.actualtests.11a operates in the 5GHz range and 802." .11g.

The extended-density 3½? floppy diskettes can be formatted to 2.actualtests. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility. .88MB. WINNT.BAT B. 720KB C. Perimeter security B. WINNT32. INSTALL.EXE C. Any Time. Security zones D. SETUP. QUESTION NO: 977 "Pass Any Exam. 2.www.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A. 1.co m 296 .44MB.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1. Mantraps C.44MB D. 360KB B. It is the first layer of access control that is intended to delay or deter entrance into a facility.EXE D." .

DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. Any Time. and ReaD. A." . ATT RIB D. System. ERASE C. which command do you use to remove the Hidden. Star B.com 297 Ac tua lTe sts .Only attributes on the file before you replace the file? A. Swap file issues OE.CompTIA 220-701: Practice Exam In order to delete and/or replace system files.actualtests. True B.BAT issues D. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A.co m . BUS C. Ring D. and then remove it from laptop.Boot file issues Answer: C "Pass Any Exam.www. AUTO EXEC. Configuration file issues C. System files not found B. UNDELETE B.

Virus attack D. Archive D. True B. False tua QUESTION NO: 983 lTe Answer: A sts A.www. Read Only C. The server indicates that it has exceeded its session limit. Which type of attack is probably occurring? A. True B. Any Time. Hidden. m 298 . System "Pass Any Exam. False .CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol. B.com Ac A.actualtests." . TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. Smurf attack C. TCPACKattack B.

CompTIA 220-701: Practice Exam E. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . They are supported by NTFS files system. port 443 and port 80 have been disabled. Read Only.co m 299 . What services are associated with these ports? (Choose two. eSATA and Express Card/54 are examples of hot pluggable devices A. QUESTION NO: 985 You are administering a system that has been locked down for security reasons.B. Dial-up Answer: C QUESTION NO: 987 USB. Refer to the following Internet connectivity methods. and System attributes on the files. Cable B. Compression Answer: A. Any Time.actualtests.D QUESTION NO: 986 A. You notice that among all of the other ports." .C. The attributes such as Encryption and Compression are not supported by FAT 32. Telnet B.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. HTTPS Answer: C. True "Pass Any Exam. Archive. FTP C. HTTP D.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden.www. Satellite C. DSL D.) A.

once setup.actualtests. POST B. LCD D. you must insert the connector correctly or the drive can be damaged.www. User Accounts C. Because it is antiquated technology.co Answer: D m 300 . Like a hard drive. Hide answers/explanations Atypical backlight technology is A. Although some drives might not clearly key the receptacle for the Berg power connector.CompTIA 220-701: Practice Exam B. BIOS D. B. Like DVD. D. floppy disk drives can no longer be purchased new. floppy drives have a 5." . CRT B. Any Time.ROM drives. CCFL C. LDAP Answer: C "Pass Any Exam.com Ac tua lTe sts QUESTION NO: 989 .25-inch form factor and must be installed in the larger drive bays C. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A. LED Answer: B QUESTION NO: 990 Which of the following password. is necessary to be entered before booting into the operating system? A. the floppy drive requires no external access.

YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. Roaming profile B. D. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. which statement concerning CPU and RAM configuration is most true? A. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location." . The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. Floppy D. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. B. Which of the following feature enables that? A.actualtests. Hardware profile C. Network C. the portable computer will automatically connect to a wireless network.co m 301 . "Pass Any Exam.www. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. C. Live CD B. if it is used in a hotel or on an airplane. Driver signing D. however. Any Time. modern operating system on a computer lacking mutable secondary storage? A.com Ac tua lTe sts . For example. a portable computer with a docking station is generally connected to a local wired network.

Remove LCD C. what is your recommendation so as to avoid the potential damage during transit? A. malicious software that is self-replicating and self-propagating B. Any Time. malicious software that monitors Internet surfing habits C. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company." .co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m . During your working hours. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. FTP B. WAN D. Remove PC card adapters B. VPN C.com 302 Ac tua lTe A. As an experienced technician.www. Remove Backlight D. HTTP sts .actualtests. malicious software that changes the user's home page D.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. Remove DVD.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A.

CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply.B A. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. D. True B. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Any Time. C:\Win\System32 "Pass Any Exam. A VPN is a private network between two computers using wireless cards without using a wireless access point between them.www. B.co m 303 . Subnet mask C. C:\System32\Win B. DNS server Answer: A. A VPN is a secured line of communication between two points through a public network.com Ac tua lTe Refer to the following descriptions.actualtests. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 . Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A." . C:\System\Windows32 C. C. IP address B. Default gateway D.) A.

Backlight B. what is the error that will be generated? . Inverter C. General protection fault C." . QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. Illegal operation D. ZIF C.actualtests.com Ac tua lTe A. Windows protection error B.CompTIA 220-701: Practice Exam D.www. Any Time. SPGA "Pass Any Exam. Socket479 B. Screen D. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. System lock-up sts When a Windows-based application attempts to access memory another program is using. LPGA D. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A.co QUESTION NO: 1002 m 304 . It also occurs when a program tries to access a memory address which does not exist.

Controller C. pausing until the pointer turns into a double-headed arrow. Drive interface B.actualtests. Double-sided.www. Hard disk D. Double-sided. Left-clicking the mouse and double-clicking the Taskbar C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A.co m 305 . Any Time. Right-clicking the mouse and dragging the Taskbar to make it bigger B. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A. single-layerBlu-ray disc C. No other given options can store roughly more than 17GB of data. Double-sided.com Ac A. Highlighting the Taskbar and double-clicking in the center tua lTe sts . Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer." . double-layer DVD+R B. The dual layer capacity of Blu -ray disk is 50 GB. and then clicking and dragging D. Moving the mouse pointer to the top of the Taskbar.R D. Host adapter Answer: A "Pass Any Exam. single-layer DVD. Single-sided. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format.

21 B. Which port will you need to block to prevent Telnet from being used? A. you're trying to educate users on the importance of security. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system.com 306 Ac tua lTe sts . you decide to use your firewall to block the Telnet protocol. QUESTION NO: 1007 To increase security. and a host adapter. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. Biometrics "Pass Any Exam. IDS system C.www. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. Perimeter security D. You explain to them that not every attack depends on implementing advanced technological methods. controller. take advantage of human shortcoming to gain access that should otherwise be denied.actualtests. What term do you use to describe attacks of this type? A. What is usually a cause of this? A. 23 D. A HDD magnetically stores data on discs that are known as platters." . you notice a discolored area. 22 C. Spilled liquid B. Any Time. Improper manufacture C. Some attacks. you explain. Social engineering B.co m .CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. Power surge D.

such as video devices. 63 D. to describe their 1394 products.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. Other companies make use of other named such as i.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. This is because it is not only high speed but also supports isochronous data. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. /more Answer: A QUESTION NO: 1012 "Pass Any Exam. lTe sts . A. 127 C.actualtests. /? B. which can connect up to __peripherals in a daisy-chained topology. which means delivering data at a guaranteed rate.www.link and Lynx. Any Time.co m 307 . /and D. It was used with trademarked name FireWire. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer." . 15 B. /help C.

Tracert D. Any Time. Click Start-> Search.exe at the command prompt. Run search. tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. Left-click a directory and choose Find. Ipconfig C. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. C. sts .actualtests. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. Ping B.www.co m 308 . B. Ink cartridge B. Click Start-> All Programs-> Search. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A. D.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Toner cartridge C. Daisy wheel D. how can you start a search for files and folders? A." . This ink is fired through Ink Cartridge. Paper tray Answer: A QUESTION NO: 1014 In Windows XP. Answer: D "Pass Any Exam.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. Toner cartridge are used in Laser toner cartridges contain dry ink (toner).

D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A.www.) A. Answer: B. Provide properly maintained tools and equipment.) A." . which of the following are good procedures to follow? (Choose all that apply. D. What class is this address? . C. C. Ensure that there are no safety hazards in your path. Class A B.226. Answer: C.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Keep records of accident reports. Attend yearly OSHA safe work environment seminars. Lift by bending over at the waist.actualtests. Class B C. Any Time.1.C.co m You have a computer with the IP address 171. D. Use a cart for heavy objects. Class C D.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment. Berg "Pass Any Exam.com 309 Ac tua lTe sts A.18. B. This is not a valid IP address . Carry monitors with the glass face away from your body. AT system connector B. Display an OSHA poster in a prominent location. B.

S2 C. For example. S4 QUESTION NO: 1020 A.co m Answer: C 310 . the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer.com Ac tua lTe sts The docking station adds expansion capabilities. A bad erasure lamp D. Molex D. to a laptop.www. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. . What two things are the most likely causes of this problem? (Choose two.) A. An overheating printer C. S3 D. True B. A broken cleaning blade Answer: C.D QUESTION NO: 1022 "Pass Any Exam. as well as additional ports.actualtests.CompTIA 220-701: Practice Exam C. you see residue from previous images on the output. S1 B. A faulty transfer corona wire B. without sacrificing the mobile computing functionality of the machine. Any Time. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A." .

the customer is anxious to know when he might come back to pick up his computer.co m .CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. SATA hard drives most often use the same type of power connector as PATA hard drives.actualtests. but he has no idea what the problem is. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year.www. Therefore they use Molex connectors. Before leaving the Repair Center. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. there is something wrong with it. SoliD. What is the best answer to that? A. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. D. Molex connectors are used with PATA hard drives. Inform the customer that others are waiting. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. Memory cards C. B.state drives D. C. The technician will get back to them as soon as possible. Recently. you are responsible for fixing the problem. he takes the computer to the Repair Center and as a technician. So." . Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. D. B.com 311 Ac tua lTe sts . Ask the customer when they would like to have the work completed. Ask the customer to check daily to see when it is completed. while Berg connectors are used with floppy drives. Thumb drives B. The 4 pin Berg connectors provide power "Pass Any Exam. Give the customer an estimated time for repair based on the technicians assessment. C. Any Time.

000 volts is below human sensation. 3. Netbook D. Luggable B.000volts C.CompTIA 220-701: Practice Exam supply to floppy drives.000volts D. The P8 and P9 connectors are used by AT-based motherboards. It has a fliparound screen and can be held like a large notebook.actualtests. lTe sts . Any Time. 30. The charge below 3. It also allows you to write notes directly on the screen with a special pen called stylus. Both SATA Power connector and Molex connector cannot be used on the same drive. SATA hard drives and PATA hard drives do not use the same type of power connector. 300volts B. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. "Pass Any Exam. 300.000 volts to feel a shock. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A.www." .000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors.co m . Tablet C. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector.

eSATA and Express Card/54 are examples of hot pluggable devices A.www. False Answer: A "Pass Any Exam.actualtests." . True B.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB. Any Time.co m 313 .com Ac tua lTe sts .

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