CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened.www. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. Which of the following is needed to solve this issue? A. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. SDD B. Any Time.co m 7 . Tape D. Intrusion detection C. Which of the following can be disabled in the BIOS to prevent this message from appearing? . The PC needs a 24-to-20 pin ATX adapter. Flash C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. WiFi Protected Access (WPA) D.com Ac tua lTe A. D. Trusted Platform Module (TPM) B. The PC needs an AT-to-ATX adapter. The PC needs a NLX to ATX adapter. C. B." . The PC needs a 26-to-20 pin ATX adapter.actualtests.

Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound. DSL B. Satellite D. video and game controllers'>double click on the name of the sound card> Troubleshoot' B. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. how would the technician update the driver? A.www. Device Manager> expand 'Sound.co m Which of the following connectors are used for musical equipment? 8 .com Ac tua lTe sts A. MIDI C.actualtests. DVI B. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. 6-pin mini-DIN D. HDMI . Cable C. Hardware Compatibility List "Pass Any Exam. System Information B. After extracting the driver. Any Time. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A." .

Toner is applied to a photoconductor and transferred to the media. 1." . Toner is sprayed to the media. A wax-based substance is melted and applied directly to the media.0.255.co m Answer: A . the beep codes may vary. Any Time. Heat is applied to heat-sensitive media to create an image. C. and 2 short beeps. 224.0.actualtests.1.0. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur. Power supply C.255.0-191.1-126.255 B.255. D. because of the wide variety of models shipping with this BIOS.255 C.255.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long.0. Watson D. 128.1. B.255.255. 192. Dr. NIC D.255 D. which of the following is true? .255.0-223. Sound card B.www. "Pass Any Exam. sts In the laser printing process.0.0-255. However. Which of the following components has MOST likely failed? A. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A.com 9 Ac tua lTe A.0.255.CompTIA 220-701: Practice Exam C.

in which the keys are not typing anything within document editing software. Blu-Ray D.www. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue.com 10 Ac A technician is installing Windows Vista onto a new computer locally. Floppy B. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. MAC filtering C. Which of the following describes the method the technician would MOST likely use? tua lTe sts A. Any Time. The technician comes to the conclusion that liquid was "Pass Any Exam. After questioning the user. DVD C." . ST C. RJ-11 D. the technician discovers that the user was eating lunch while typing the document. BNC . WPA encryption B.co Which of the following connector types is used on CAT5e cable? m . NAT translation D. RJ-45 B.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A.actualtests.

chipset. The printer successfully feeds paper through the unit while running the manufacturer's print test. PCI . According to the troubleshooting theory. Update the firmware in the printer. because most of the electronic components (CPU. which of the following would be the NEXT step to follow? A. D.3 B. Any Time. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). AGP and ISA cards) used 5 V or 3.www. 3.3 V for power supply. B.com 11 Ac tua lTe sts . RAM.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. Make closing notes of the repair.actualtests. Verify the system functionality. Check the toner levels in the printer. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. C. Replace the fuser in this printer.3 V rails. 15 E. D.co m . but nothing is being printed on the paper. B. Ask the user open-ended questions." . 24 Answer: A. Replace the keyboard with a new keyboard. C. Check the ink cartridges for proper ink levels. A. 6 D. Which of the following should the technician do FIRST? A.CompTIA 220-701: Practice Exam spilled onto the keyboard. QUESTION NO: 33 "Pass Any Exam. 5 C.

Reduce heat on a component through evaporation C." .www.com Ac A. Barcode reader B. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts . Run a System Defragmentation D.CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A. Update the video driver B. Roll back the video driver C.co m 12 . Any Time. Provide for heat transfer from a component to theheatsink D. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer.actualtests. 25 D. 23 C. Which of the following should the technician perform FIRST? A. Insulate a component from the friction of theheatsink B. KVM D. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A. 21 B. when the video game starts the computer crashes. 80 "Pass Any Exam. Smart card reader C.

C. Recommended for ceiling use only D. Recommended for analog phone lines B.www. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them.com 13 Ac QUESTION NO: 39 tua lTe sts . Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A. Which of the following steps would be BEST to take? A. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security.co m . Any Time. B.actualtests. D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Intrusion detection C. Power on password B. Copy the document to a network drive as a backup so that work can proceed. Ask the user to close the document so that the work can proceed. Without it the computer will not "Pass Any Exam. When the system is first turned on it will prompt for the Power On password. Upon making the connection. Flexible PVC outer jacket C. the technician discovers the customer has a confidential document open. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Leave the document open and do not mention it to the user and proceed with the work." . Close the document without commenting to the user and proceed with the work. Complex logon passwords D.

CompTIA 220-701: Practice Exam continue to boot. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. the card refuses to fit into the expansion slot. RJ-11 C. B. The computer's BIOShas the flash drive above the hard disk in the boot order priority list. The expansion slot needs to be enabled in the BIOS first. The card needs to have the compatibility jumpers set before it can be installed into the system. D. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. USB printer. Which of the following is MOST likely the reason? m 14 . B. and USB webcam installed and connected.co A technician is trying to install a previous-generation expansion card into their new laptop. D. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found. The card is a PCI Express card and the laptop supports PCMCIA. However.www.' It has a USB flash drive. sts ." . QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. Which of the following is MOST likely preventing the machine from booting normally? A.actualtests.com Ac QUESTION NO: 42 tua Answer: D lTe A. The card is a PCMCIA card and the laptop supports PCI Express cards. BNC D. C. RJ-45 B. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. C. Any Time. Answer: B "Pass Any Exam.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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B. Start>Settings>Control Panel>Administrative Tools C. It is inhibiting progress because the technician cannot concentrate and becomes irritated.www. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . Request the manager to assist in the situation. A. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Delete personal data Answer: B. C. Update the BIOS C. Politely inform the user that all questions will be answered later.actualtests. another user begins asking irrelevant questions. Delete existing programs D. which of the following are best practices? (Select TWO).com 21 Ac A technician receives a computer that is having trouble printing to a network printer.co m . Any Time. Upgrade the processor B.D QUESTION NO: 64 While a technician is working on an employee's computer. Take a long break to step away to relax and refocus." . Which of the following devices are the additional four pins used? "Pass Any Exam. D. Start>Settings>Network Connections B. Which of the following is the BEST course of action? A. the technician checks the port the printer is assigned to and finds it is set to LPT1:. Start>Settings>Control Panel>Accessibility Options D. Upgrade the firmware E. Leave the station and call another technician to complete the repair. After checking to make sure the network printer is available. A.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS.

a user is unable to print documents to locally attached printers or network printers. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A.CompTIA 220-701: Practice Exam A.co m 22 .www." . Extra drives B.actualtests. Positive attitude Answer: A "Pass Any Exam. Incompatible print driver D. Features C. Incompatible cabling B. Personal calls B. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Any Time. The user was able to print previously. Extra RAM D. The processor C. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A. Applets B. Widgets D. Cultural sensitivity C.com Ac A. Timeliness D. Printer hardware problem C. Print spooler is not running tua lTe On a Windows computer.

Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2. 802. 802.11b C. Anti-adware software C. monitor. 802. mouse.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. Any Time. Use a dry paper towel and an anti-static strap C.co m 23 . Use a lint free cloth and glass cleaner B.11g D." . Anti-spyware software B. printer.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A.11a B. and network when using a laptop? "Pass Any Exam. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard. Use a slightly damp cloth and a vacuum D. Anti-virus software D.4GHz band with a maximum data rate of 11Mbps? A.com Ac tua lTe sts .actualtests.www. 802.

Offer different repair options for the user's convenience. C.255 D. D.255 C. C.CompTIA 220-701: Practice Exam A. Delete a virus that has infected the hard drive through the command prompt. Restate the issue or question to verify understanding. Any Time.255. Provide a way to access the hard drive in an emergency through the command prompt. D. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation.255. Provide proper documentation on the services provided. 224. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts .0 B. 127.255. B. 192.0 Answer: D "Pass Any Exam. Bluetooth B.co m 24 . Allow the restoration of a previously made image of a desktop through the command prompt. After they finish explaining. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A.0.0. 255.actualtests. Provide a way to recover corrupted print jobs through the command prompt.0." .com Ac tua A.www. B.0. a technician's NEXT course of action should be to: A. Listen and do not interrupt the customer.255. Network hub C. Docking station D.

Blu-Ray D. B. D.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A.www.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . Dual core processing . SpeedStep technology C. Hyper-threading B. Zip drive C. The processors are made with a 64nm manufacturing process. Stylus "Pass Any Exam. The processors have an additional 64 instruction sets. The processors contain 64K new transistors. C. AMD Athlon 64 and 64 FX? A.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. Any Time." . SD card B. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names.actualtests. The processors provide a 64-bit register. Quad core processing D.

Smart card C." . Any Time.co m Which of the following file systems MUST be used when implementing EFS? 26 . ISA D. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. NTFS D. FAT C. Which of the following is the MOST likely reason? A. PCI B.com Ac tua lTe sts A.www. FAT32 B. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface.CompTIA 220-701: Practice Exam B.actualtests. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. PCIe C. QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. Biometrics D. CDFS . The hard drive needs ATA drivers loaded via the F6 option during install. "Pass Any Exam.

C. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. The hard drive needs SATA drivers loaded via the F6 option during install.co m . D. otherwise it may try to boot from floppy ). PCI Express card B." . Before the drive is replaced. The hard drive is incompatible with Windows XP and needs replacement. Any Time. it will ask you if you want to install drivers.actualtests.com 27 Ac A technician has a security device which displays a number that changes overtime. which of the following troubleshooting steps should be done? "Pass Any Exam.CompTIA 220-701: Practice Exam B. A biometric device D. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A.www. Just at this point press F6 and show the drivers on the floppy. Docking station Answer: D QUESTION NO: 85 A. A token device C. A smart card reader B. KVM C. Of which of the following is this an example of? tua lTe sts . PCMCIA card D. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. The hard drive did not have the jumpers configured correctly and needs to be checked.

11g has the potential to support up to: "Pass Any Exam. If you want a quick visual of which items are running or stopped. but the information is limited. The first is to use the MS Configuration Utility by typing msconfig.exe D.www. msinfo32.CompTIA 220-701: Practice Exam A.co m .exe C. MSCONFIG Answer: B QUESTION NO: 89 802.exe in the Run box accessed via the Start Menu. gpedit.actualtests. Any Time. Device Manager B.mmc B. sts . Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A. Establish a theory of probable cause B. services. followed by clicking the Services tab.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware." .com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. software and network components? A. Perform a backup D. services. The Services window will open.msc from the Run option on the Start Menu. this is fine. MSINF032 D. Identify the problem C. The preferred way to make changes to services is to launch services. MMC C.

Save information for critical files before system shut down C. Any Time." The term is named after the color of the screen generated by the error.actualtests. B.CompTIA 220-701: Practice Exam A. Diagnostic purposes of a critical system error D. Smart cards C. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A." . A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . of a non-recoverable nature. known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. 50Mbps. Passwords D.co m 29 . 54Mbps.com Ac tua A. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). Windows Vista Ultimate B. Windows Vista Home "Pass Any Exam.www. that causes the system to "crash. Firewall B. D. Driver updates for new installations B. 11Mbps. 100Mbps. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. C.

actualtests. Any Time. CRT Answer: A. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO). Plug the laptop into a UPS Answer: C "Pass Any Exam. Remove all unneeded peripherals B. Magnet D.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista.co m . LCD C.www. C:\ProgramFiles C." . C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). Cordless phone B.com 30 Ac tua lTe sts . a technician should look in which of the following default locations? A. C:\Users\ D.CompTIA 220-701: Practice Exam C. Microwave E. Which of the following BEST solves this issue? A. A. Windows XP Home D. C:\Windows\System32 B. Toggle theFn keys C. QUESTION NO: 95 A laptop's battery will not charge. Swap the A/C adapter D.

Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam. sts . Where can the technician configure this setting? A. A security encryption feature that encrypts wireless traffic with an access point for communication.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. A private tunnel through the Internet to securely communicate with a remote network. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. A network which has no connection to the Internet and is private by design. Internet Explorer Properties D. RIMM B. Any Time.co m 31 . SDRAM D." . D.www. Which of the following memory types would be the correct type? A.actualtests. DDR RAM C.com Ac QUESTION NO: 98 tua Answer: B lTe A. C. B. Control Panel C. BIOS B.

PCIe B. IEEE 1394 "Pass Any Exam.www. B. Test the software and hardware drivers before the operating system loads. SNMP D.co m 32 . \\computername\sharename C.R D." .DL B. A.RW C. Which of the following types of portable media offers the LARGEST storage capacity? A.com Ac tua lTe QUESTION NO: 101 sts Answer: B . Any Time.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO). A. USB 001 B. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A. Check for the latest motherboard firm ware updates. Load the operating system into memory during power on. CD. Test the essential components of the system during power on.actualtests. DVD. CD. D. IP_ip_address E. ISA C. EISA E.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). AGP D. DVD. C.

com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. QUESTION NO: 105 "Pass Any Exam. Which of the following BEST describes why the covers for these card slots should be reinstalled? A.actualtests. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol. Answer: B QUESTION NO: 104 A. Helpprevent moisture buildup in the case. HTTPS D. Helpensure proper air flow through the case.co m 33 . then the cooling of the PC changes dramatically. HTTP C. SMTP B. Any Time. C. Help limit electrostatic discharge (ESD) inside the case. if your PC's enclosures are open.www. This address can be verified from printer's configuration. B. However.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer.CompTIA 220-701: Practice Exam Answer: B. a technician notices that several unused expansion card slots have open ports. The cooling of some components can be reduced or totally eliminated and can cause damage." . D. sts . QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. Helplimit radio frequency interference (RFI) inside the case.

com Ac tua lTe sts . RJ-45 "Pass Any Exam. QoS for printing is not functioning over the LAN.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A. Which of the following is the MOST likely cause of the issue? (Select TWO). A job in error status is at the top of the print queue." . A technician has verified the printer is online and prints a configuration page from the printer. New drivers have been released and need to be installed. E.co m 34 . T-Connector B. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. The printer needs to have a cartridge replaced. The print queue window from system tray B. C. Sometime if the IP address of the printer is changed you cannot print. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. Properties of the printer from the Printers Control Panel C. B. Answer: C. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A. The printer would not start printing again till that print job is removed from the queue. Print spooler view in the Printers Control Panel D. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. Sometimes. A. To find this problem you can ping the printer from your computer.actualtests. The printers IP address has changed.www. Any Time. D. BNC C.

Start>Run>typeipconfig>click OK and ask user to read the results. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. The Syntax IPCONFIG /all displays full configuration information. 1x B." . D.CompTIA 220-701: Practice Exam D.www.com 35 Ac A user calls and says they cannot get to the Internet.co m . Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector.D QUESTION NO: 109 A. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). sts . 8x E.actualtests. C. A. 3x C. 24x Answer: A. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. Any Time. 6x D. B. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO). You can type the Ipconfig command by "Pass Any Exam. 1x and 8x bus speeds can be used. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results.

.www. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . The recovery process will start. Dynamically assigns IP addresses for easy client configuration. A.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command. Provides resolution of host names to IP addresses.co m 36 . Any Time.actualtests. Operating system CD B." . chkntfs B. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. B. Secures network traffic through shared key encryption. The DNS server strictly functions as an ip address lookup for a given domain name. Which of the following is needed to perform an ASR restore in Windows XP? A. dxdiag "Pass Any Exam. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A. Provides security for a network through the use of ACLs. press F2. Recovery console C. Vendor recovery CD D. D. C." at the bottom of the screen. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) .com Ac tua lTe sts QUESTION NO: 111 . you need Operating system CD and the recovery floppy disk that you have created..

Space reserved by the drive manufacturer for firmware. Any Time. C.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam. tracert D. Serial port C.co m .www.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. Parallel port B. D. A potentially dangerous virus has been downloaded onto the system. ipconfig E. Which of the following is the MOST likely explanation for this extra partition? A. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. ping Answer: C.actualtests. IEEE 1394 port D. This partition is not assigned a drive letter and is not accessible from Windows." . B. Space set aside by Windows for use by the virtual memory swap file. sts . Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique. A recovery partition put there by the manufacturer.CompTIA 220-701: Practice Exam C. Answer: D A.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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You should always use the test page feature from the printer properties. sts . Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. Which of the following is the correct path to change the language settings? A. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. Having arrived onsite. the technician has a discussion with the customer and reviews some examples of their print jobs.www. C. Replace the fuser. Excessive internal display brightness is set. not from an application.actualtests. C. Print a test page. B. Any Time.co m Answer: D . QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. to test printing. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. Clean the toner cartridge. which you already know. Control Panel> Accessibility Options> General "Pass Any Exam. The airflow is blocked. The processor is improperly seated due to bent pins.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer." . B. Which of the following should the technician do NEXT? A.CompTIA 220-701: Practice Exam Explanation: First check the boot order. Insufficient memory for the OS. Change the paper. If that does not work then you may need to delete and reinstall the printer. D. D.

" . 802.11g B.actualtests. C. D. B. Cycle theprinters power. 802.11x refers to the family of 802. Print a test page. sts . Perform a self-test page. Which of the following would be MOST likely to fix the problem? "Pass Any Exam. When connecting the laptop to a wireless network.CompTIA 220-701: Practice Exam B.11x C. 802. Control Panel> Regional and Language Options> Regional Options> Customize D. Reboot the computer. Control Panel> Regional and Language Options> Regional Options C. 802.11b D. the technician successfully tests for speeds of up to 54 Mbps.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor.11b supports communication only up to 11Mbps. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop.11 standards. and Bluetooth supports communication up to 3Mbps. Which of the following standards of wireless card did the technician install? A.www.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A. Any Time.co m 45 . 802.11g standard if you want to use a standard that can support communication up to 54Mbps. 802.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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D. Defragment the hard drive weekly. True negative C. Clean out the dirt with a damp rag. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. Remove the driver from Device Manager.0 SP1 then Windows XP Home. Clean out the dust with compressed air. Degauss the display and drives. B. Remove hardware in Control Panel.www. it is BEST to perform which of the following actions on a routine basis? A. Any Time. False negative B. Upgrade to Windows XP Home directly from Windows 95. "Pass Any Exam. Which of the following describe the potential upgrade paths? (Select TWO). Upgrade to Windows 98SE then to Windows XP Home. Stop the device. A. C.com Ac tua lTe sts . B. and then turn off the device. D.CompTIA 220-701: Practice Exam A. Perform a clean installation of Windows XP Home.C QUESTION NO: 157 To lengthen the life of computer hardware. Answer: A. C.co m 52 . and then remove from laptop. D." . then to Windows 98SE then Windows XP Home. True positive D. Turn off the laptop. C. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. E. Upgrade to Windows NT4. Upgrade to Windows 95 OSR2. B.actualtests.

C. Which of the following would be the MOST likely cause of the problem? A.co When trying to print. Any Time. The modem is not recognized in Device Manager. B. Printer firmware needs to be updated.www. The printer does not recognize the font type. sts . The modem is not functioning properly. C. but is unable to successfully install the drivers. The account does not have permission to install drivers. B. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A. D. The computer needs to upload the print job. a balloon in the system tray indicates a print job has failed to print. The high encryption package is not installed. The technician has the correct. HKEY_CURRENT_CONFIG D. HKEY_ CURRENT_USER B. Answer: C QUESTION NO: 162 "Pass Any Exam. updated drivers.com Ac tua lTe A.actualtests. HKEY_USERS C." . Which of the following is the MOST likely cause? m 53 . D. The paper needs to be replenished.

Mercury C. Duct tape D.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A." . Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop. a technician finds a wire with insulation damage from rubbing up against a cooling fan. PROGMAN.EXE B. Lithium D.actualtests. PC card adapters B.www.ROM drive "Pass Any Exam. Electrical tape B. which of the following should be removed to avoid damage during transit? A.EXE C. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. Any Time.EXE D. TASKMAN. SPUNINST.co m 54 . Electromagnetic Interference (EMI) B.com Ac A. LCD C. DVD. Masking tape C.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . Which of the following should be used to repair the wire? A. CONVERT.

www. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. POST C. Install ceiling fans in the room. B. D. Periodically clean the vents using a small vacuum cleaner. Which of the following should the technician take under consideration? A. Use a moist rag to clean the vents monthly. Any Time. Directly spray the vents with compressed air.co m Answer: C 55 . Radio frequency interference D. C.actualtests. LDAP B. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam.CompTIA 220-701: Practice Exam D. Which of the following is the BEST preventive maintenance procedure that the technician should perform? . BIOS D. Electromagnetic interference B.com Ac tua A. High voltage discharge C." . lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents.

Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Which of the following can the technician do to better understand the customers issue? 56 . and then confirm the findings with the customer. Ask open-ended questions to gather the symptoms.actualtests. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam. B. Which of the following should the technician keep in mind when setting up the lab? A. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. Any Time. D." . sts . Fiber B. Cable management to avoid trip hazards B.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. C.www.com Ac tua lTe A.co m A customer brings a PC for a technician to repair. Electrical safety with the extra network cables C. Cable D. Begin running diagnostic software and confirm findings with another technician. run diagnostic tests. Get the customer contact information. DSL C. Location of the PCs with respect to each other D.

To change the voltage coming from the wall C.co m 57 .actualtests. Broadband C. SSID D. D. Converts AC power to DC power that a computer can use to operate and charge its battery. To allow alternating current to be used instead of direct current D. Satellite D. Changes DC power to AC power to charge the battery and enhances portability.com Ac tua lTe sts QUESTION NO: 174 . Any Time. WPA B. Filters incoming voltage spikes and surges. C." . To allow the power supply to operate at different voltages B. B. DSL B.CompTIA 220-701: Practice Exam A. Answer: D "Pass Any Exam. Fiber Answer: D QUESTION NO: 173 When setting up a WAP. which of the following is broadcasted by default and should be disabled? A. WEP C.www. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. Allows for a portable computer to be easily moved without being plugged into an outlet.

SIMM D. Laser "Pass Any Exam. Laser D.co Which of the following has the speed of PC2700? m QUESTION NO: 177 . SODIMM B.com 58 Ac tua lTe sts A. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. DIMM C.actualtests. DDR3 D. DDR2 . Dot Matrix C. SDRAM C. Thermal B. Impact B. Any Time. DDR B. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A." .www.

VPN C. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. Color Laser D. tua lTe A.actualtests. AGP 4X C. FTP D." . Thermal B.www. Any Time. WAN sts Which of the following allows a secure connection between two points? . ISA B. Inkjet C. Inkjet D.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. PCMCIA D.co m Answer: A . Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. HTTP B. PCIe X16 Answer: C "Pass Any Exam.CompTIA 220-701: Practice Exam C.

actualtests. SR1234ct B. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. Replace the video card inside the laptop. C. Reformat the hard drive to a clean state using the format command. CompTIA558475 C. Remove the hard drive and destroy it. D." . Make sure the laptop display is enabled. B.co m 60 . rw2%HN D. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam.www. Remove the memory and destroy it. B. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A. Replace the LCD inverter. Make sure the OS has the latest video drivers installed. ct23&P#h~ Answer: D A.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. C. Run a large magnet over the top of the hard drive several times. D.

Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A.www. 100Mb/s B. DDR333 C.co m 61 . S/PDIF B. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A. USB 2. Any Time. DDR400 D. 1Gb/s Answer: A "Pass Any Exam.1 C. 1000Mb/s C. IEEE 1394 D. IEEE 1394 B.0 C.1/2. USB 1. USB 1.actualtests.com Ac tua lTe sts QUESTION NO: 188 . 10000Mb/s D. SATA D." .CompTIA 220-701: Practice Exam A. PC2100 B.

www. Degauss the monitor. Program Files B. Any Time. The maximum amount of memory a given system can potentially have. B.actualtests." .co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . C. Provides addressing of memory beyond 4GB. D. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. Provides use of more powerful video graphics accelerators. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. B. Start Menu D. Provides use ofPCIe X16 expansion slots. Flash memory used to hold temporary files before deletion. C. Control Panel C. B. Data written to a disk located in a paging file that would not fit into the systems RAM.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Provides access to larger hard drive partitions. D. Calibrate the monitor. . Set the resolution to the highest the monitor can display. Set the refresh rate to the lowest the monitor can display. C.com 62 Ac tua lTe sts A. "Pass Any Exam.

A portion of physical RAM that is mirrored to the hard drive for redundancy. Higher data integrity sts Which of the following is a characteristic of solid state drives? . C.www.com Ac tua lTe A. D. B.actualtests. Hibernate. Larger capacity than traditional magnetic drives C.CompTIA 220-701: Practice Exam D. and outcomes. C. Establish a theory of probable cause. Answer: D QUESTION NO: 197 "Pass Any Exam. actions. Any Time. Lack of drive heads and platters D. send packets to other network devices on the LAN instructing then to enter a low power state (e.co m Answer: D 63 .g. Built-in encryption standards B. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A." . Document findings. B. Off). send broadcast packets over the LAN to all computers simultaneously. Identify the problem. Verify full system functionality. D. resume from a low power state when it receives a network packet telling it to do so. collect all packets that are sent to any device on the LAN. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A.

Purchase an external Ethernet print card. Which of the following questions should a technician ask to help determine what occurred? A. A. Which of the following RAID levels should be implemented? A. Move the computer and attach to the printer. Share out the printer from the attached computer. B.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Were there any new software updates done? Answer: B.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Are you sure you ran a find on the system and the program is just not misfiled? D. RAID 0 "Pass Any Exam." .co m 64 . it just keeps rebooting. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. Was any hardware installed since it last worked? C. D. Has the monitor been replaced recently? E. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C.www. Are you sure the power button is not stuck? B. Set up a local print queue. C. Which of the following is the quickest way to accomplish this? A. Any Time.com Ac tua lTe sts . Was there a power outage since yesterday? B. Is the power cable on the monitor loose? D.actualtests. Which of the following questions might a technician ask to try and determine the cause? (Select TWO).

co m 65 . and serial number. RAID 4 D. track the process of the incident. select the appropriate priority level for the issue. model." .CompTIA 220-701: Practice Exam B. Any Time. Answer: D A technician uses a call logging process in order to: (Select TWO). D. Identify the user and associated problem.www. C. D. Identify the hardware make. Allows the operating system to be rolled back to a previous point in time D. B.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. C. Allows the operating system to assigns dates so that user data files are backed up C. Assign an appropriate priority for the issue.com Ac tua lTe sts QUESTION NO: 202 . compose a record which allows user authentication. Elevate the call to a higher level of support. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. Allows the operating system to be backed up with immunity to virus activity B. help maintain a balanced workload for the help desk technicians. RAID 1 C. B.actualtests. which of the following should the technician do FIRST? A. E. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. A. identify common issues among multiple users. Answer: B.

com Ac tua lTe sts A. B.co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 .actualtests. Use the defragment utility.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). The hard drive light is constantly on. DVD.www. Increase system security B. Utilize less memory C. Longer chip life Answer: C. Empty the recycle bin and deleted email items. E. Answer: A. Any Time. Blu-Ray D. Use thecheckdisk utility. "Pass Any Exam.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO)." . Increased network speed E. A. A.RW C. DVD. D.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. Increased performance D. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Userestore point to roll back the computer to a previous date. C. Use the drive compression utility.RW+ B. Dual-sided DVD .

" . C. Which of the following is the BEST response for the technician to give? A.www. CGA D. Check for any updates to the program. DVI C. D. The user states that they do have Internet connectivity. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A .CompTIA 220-701: Practice Exam A. Ask the customer when they would like to have the work completed. C. Run the program as a local administrator. Encrypted passwords C. Add an exception to the firewall for the program. Ask the customer to check daily to see when it is completed. USB B. Give the customer an estimated time for repair based on the technicians assessment.actualtests. A. RFID smartcards "Pass Any Exam.D QUESTION NO: 208 A customer brings a PC in for repair. B. VGA E.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. B. Any Time. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO).co m . D. QUESTION NO: 209 A. Logical token B. The technician will get back to them as soon as possible. Check the Hardware Compatibility List to see if the program is not compatible with the OS. and asks when it will be done. S-Video Answer: B. Inform the customer that others are waiting.

UTP C. B.www. Ensures that only certain devices can access the network C. Coaxial B. D. Try installing the device to a different port or slot. Retinal scan Answer: D. Which of the following would be the FIRST step in resolving this issue? A. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Fingerprint reader E.actualtests.com Ac tua lTe sts . Ensures all users physically login to the wired network B. Encrypts data traveling across the wireless network D.CompTIA 220-701: Practice Exam D. Any Time. Plenum D. a user is reporting system crashes and performance loss.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD. Answer: C "Pass Any Exam. Disable the device in Device Manager. Contact the vendor for an RMA. Download and install updated drivers for the device. C." .co m 68 .

Driver signing B. Serial Cable B. DVD. Wireless Zero Configuration D.ROM C. A. Hardware profile C. and after restarting their PC the display is no longer appearing. Floppy drive E. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam.www.co m 69 . Which of the following boot options would be MOST effective in troubleshooting this issue? A. When the laptop is removed from the docking station. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. Safe mode B.actualtests. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). Which of the following Windows features BEST accomplishes this? A. Safe mode with command prompt D." . when locally connected.ROM Answer: C.E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network.CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. the user would like the laptop to automatically switch to the wireless connection. Any Time. Boot to the recovery console C. CD. USB drive D.com Ac tua lTe sts .

System Restore C. Install the Microsoft Malicious Software removal tool. Contains special characters Answer: D. D. C.actualtests. Which of the following solutions would resolve this issue? lTe sts . Disable the antivirus logging in the Event Viewer.co m 70 ." . B. A. sysprep "Pass Any Exam. Contained in a text file C.E QUESTION NO: 219 A. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). Update the Antivirus definitions.www. Any Time. Windows reports that no antivirus software is currently protecting the system. Obscure word in a dictionary B. Contains AES encryption D. Disable antivirus protection withinSecurity Center notification. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. Machine Debug Manager D. Contains numbers and letters E.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. fdisk B. Security Center B.com Ac tua After successfully installing a free antivirus solution.

Windows XPMedia Center D. regedit D.0. 224.com Ac A.1 C. Any Time. you need to use the Sysprep utility.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A.0. and WDS is available in Windows Server 2003.1 D. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts . telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. 10. 192. WindowsVista Ultimate "Pass Any Exam. RIS only comes with Windows Server operating systems. which comes with Windows 2000 Professional.co m 71 ." . Windows XP Home C. WindowsVista Basic B. 172. Ghost is a third-party utility.1 B. 80 C.0.0.168.www.CompTIA 220-701: Practice Exam C.1.16. 53 B.1.actualtests. QUESTION NO: 221 Which of the following is a class A IP address? A. 110 D.

Answer: D QUESTION NO: 227 While troubleshooting a computer problem. the reliability and speed of search indexing. a technician has determined what has caused the problem. 25GB. D. Answer: C QUESTION NO: 226 The edit command line tool: A.7GB. 4. Any Time. C.www. C.actualtests. the speed and available bandwidth of Internet connections.com Ac tua lTe sts .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. C. D. changes the boot sequence order. opens a text based word processor. remaining hard disk storage space. a performance value of system components. 650MB. 9GB. B. makes changes to the registry. can be used to modify desktop preferences.co m 72 . B. B. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. D." . Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A.

actions and outcomes." . REGEDIT C. Barcode scanner C. B. D. C.com 73 Ac tua lTe sts . clean each component with an approved cleaning solution. Document findings. Event Viewer Answer: C QUESTION NO: 229 As a best practice. C. archive old drivers. Ask the user opened ended questions to see if they agree with the cause. Verify full system functionality.actualtests. Secure ID Token "Pass Any Exam. Task Manager D. perform a disk defrag. Fingerprint reader E. check the HCL. Optical recognition F. Smart card B. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). Establish a plan of action and implement the solution.CompTIA 220-701: Practice Exam A.www. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. B. D. before performing hardware upgrades a technician should: A. Voice recognition D. Any Time. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. A. Computer Management B.co m .

Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time." . NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A. Start > Control Panel > System B. UFS C.actualtests.CompTIA 220-701: Practice Exam Answer: C. NTFS B. Any Time. Encryption Keys D. FilterKeys B. which of the following file system should be used in formatting the drive? A.com Ac tua lTe sts . StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam.co m 74 . Right-click on theprinters icon and select Properties D.D.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. FAT D. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. Right-click My Computer thenselect Manage C. ToggleKeys C.www.

C. Power cord is loose. format C. The hard drive is in standby mode. Nothing else should be plugged into the UPS under a user's desk. Mouse and keyboard need to be cleaned. Laser printer B. the AC adapter of the laptop and the computer. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. Bluetooth headset "Pass Any Exam. D. diskpart D.com 75 Ac A." . Laptop computer C. Which of the following is MOST likely the problem? A.www. Any Time. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. convert B.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A.co m . Hard disk failure or operating system needs to be reloaded. LCD monitor D. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts .actualtests. B.

co m .www. The PC is currently holding two sticks of 512MB PC2700. Power cycle the computer. Data Execution Prevention Answer: B. D. "Pass Any Exam. 2100 B. Which of the following actions BEST resolves this issue? A. 5300 tua lTe A technician is installing a RAM upgrade into a PC. Windows Event Viewer B. 3200 D. Assuming the necessary slots are available.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. C. FilterKeys E. Windows Defender C." . which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . and the technician would like to install an additional two sticks of 512MB PC3200. B. AM/FM radio D.com 76 Ac A. Any Time. A. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). 2700 C. Degauss the monitor.CompTIA 220-701: Practice Exam B. CHKDSK D. Large screen television C.actualtests. Replace the display adaptor. Reload the driver for the monitor.

MAC filtering B. sts . B. An alert at logon when an unknown user has tried to logon B." .com 77 Ac tua lTe A. Any Time.co A computer is being sold over the Internet. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. Erase the hard drive using a disk wiping program. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. WEP encryption C. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . Pass all computer components near a large magnet. C.actualtests. Run FDISK on the hard drive. Reformat the hard drive to a clean state using the format command. A set of firewalls and anti-virus programs protecting the computer D.www. An alert when the computer case has been opened C. WPA encryption D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A. D.

Which is the following is the MOST appropriate response from the technician? "Pass Any Exam. One particular caller demands to know exactly how long the system will be down. Connect to it through a TCP/IP port C. Connect to it through a computer share B. Any Time." ." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. Which of the following would be the appropriate response? sts .actualtests. the server will be back up.co m . C. Connect to it via an aD. A technician believes the on-board NIC is bad. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue.hoc wireless connection D. a notice appears on the screen which says the site is being blocked by a filter. We have identified the problem and we will have it back up as soon as possible. TV tuner card B. Graphics card C. I am not the server technician so please do not take a bad tone with me. We believe the problem is the network interface card. Hardware and software are not exact sciences. D. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. Is your work solely depending on the server? Try to not be upset because before you know it.CompTIA 220-701: Practice Exam A. B.com 78 Ac tua lTe The file server had an expected outage this morning. Video capture card D. There is no way to tell how long this will take. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A.www. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. We will have it back up within the hour.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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QUESTION NO: 255

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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which of the following should be done? (Select TWO).actualtests. A. RAID 0 B. RAID 1 C. Inform the user every step that was performed throughout the entire troubleshooting process. actions. RAID 0 B. USB 1. RS-232 B. Document the system findings.www." .com Ac tua lTe sts . D. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. RAID 5 D. Verify full system functionality and implement preventative measures. Change theusers permissions so that they cannot create any potential problems in the future. Inform the user that the computer may not function as it did before the problem occurred. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A. E. Answer: A. Any Time.co m 85 . RAID 1 C.1 "Pass Any Exam. B. C.CompTIA 220-701: Practice Exam Before returning a repaired system to a user.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. RAID 5 D. and outcomes.

Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). MAC filtering C. Modem F. NAT B. 802. SSID D. Serial Answer: D. MAC "Pass Any Exam.actualtests.11n B. WEP C. PS/2 C. A. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts . NIC E.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. IEEE 1394 B. Channel 11 D.com Ac A. Any Time.CompTIA 220-701: Practice Exam C.www. SCSI D.co m 86 ." . Parallel D.

The projector is turned on.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. B. D. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop. m 87 .www. Reboot the computer. Any Time. Which of the following could the technician do to send the display to the projector? A. Go into Device Manager and enable the projector. Use appropriate function toggle key to switch display mode. Answer: A QUESTION NO: 277 "Pass Any Exam. Security Center E. but no display shows on the screen. System B. Accessibility Options sts .actualtests. WPA key B. Administrative Tools D. SSID C.C lTe A. Press F1 to shift display to the projector." .com Ac QUESTION NO: 276 tua Answer: B. the system will auto-select the projector on restart.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). MAC filtering D. User Accounts C. C.

D. Compact Disc D. Any Time. Answer: C QUESTION NO: 278 After the problem is resolved. Secures network Internet traffic through shared key encryption. C. Backup Tape C. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. "Pass Any Exam. lTe sts .D. B. D.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO).actualtests. Answer: C QUESTION NO: 279 A. Resolves queries for resolution of host names to IP addresses. Recreate the problem and reapply the solution to ensure it worked properly.co m 88 . Digital Video Disc B. Solid State Drive F.www. IDE Hard Drive E.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). B.44MB Floppy Disk Answer: B. Dynamically assigns IP addresses for easy client configuration. 1." . Provides security for a network through the use of ACLs. Verify that all other parts of the system are working properly. which of the following should be the NEXT action according to the troubleshooting theory? A. Return the system to the user. C.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A.

com 89 Ac tua lTe sts .CompTIA 220-701: Practice Exam A. The user selected an alternate hardware profile. B. Factory recovery partition B. select Status. Network installation F.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE).D. The local user profile is corrupt. A. B. and then click on Device Manager. users coworker to confirm what the user said and verify there is a problem. Open Network Connections from the control panel.actualtests. Windows CD installation E. Right click on My Computer. Any Time. The user accidentally deleted the files. "Pass Any Exam.www. Open a command window and runipconfig from the command line. Open a command window and run net /?from the command line.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. select Properties." . Installation from Microsoft. D. Run the System Configuration Utility from the run line and click on the Services tab. E. C.com D. select the Hardware tab. user to move so the technician can check the computer for problems. and then select the Support tab. The user saved the files to a different location. D. C.co m . Which of the following is the MOST likely cause of the problem? A. right click the Local Area Connection. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. XCOPY all files from another computer C. Answer: D. B. Purchase a fully configured hard drive Answer: A.

Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam. Any Time.co m 90 . UTP B. user to state the issue and stop the user when the technician has an idea of how to fix the problem. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. Fiber D. user to explain the problem and listen without interrupting the user. D.CompTIA 220-701: Practice Exam C. 100 feet (30 meters) B.actualtests. 492 feet (150 meters) D. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A. Decreased ESD C. Increased RFI B. ThinNet C. Decreased EMI D.com Ac tua lTe sts . 328 feet (100 meters) C. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A.www." .

Serial C.co m 91 .CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A. IDE D.www. net use \\ComputerName\ShareName /persistent:YES :F D. Task Manager D.com Ac A. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A." . MSCONFIG B. USB port C.actualtests. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . SCSI B. Parallel port "Pass Any Exam. net use \\ComputerName\ShareName /persistent:NO :F B. Standard TCP/IP port B. net use F: \\ComputerName\ShareName /persistent:NO C. Any Time. Serial port D. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A. ASR C.

ini that is loaded by the ntldr file that loads the bootstrap process in a system. you need to edit the boot.inf C. The boot. System Properties>General C. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system.ini Answer: D Explanation: To configure dual-boot computers. Ntbtlog." . System Properties>Advanced>Environment Variables D. Any Time. System Properties>Advanced>Performance Settings>Advanced B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A. PCIe C. AGP Answer: B "Pass Any Exam. ISA B.actualtests.dos D. Where would they find this setting? sts . Sysprep.com Ac A.txt B. Bootsect. Boot.co m 92 .ini file is an editable text file with one or more lines that reference partitions to boot to.www. PCMCIA D.

The default printer is out of paper or offline. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A.actualtests. Any Time. The speaker wires were disconnected while cleaning." . A new security update is available for download. D.co m 93 . Which of the following is MOST likely the cause? A.www.com Ac tua lTe sts . C. Securing wireless access points D. Storing passwords B. Hostname B.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. The UPS is disconnected from the wall. Blocking harmful network traffic C. Default gateway C. ISP D. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A. B. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam.

CompTIA 220-701: Practice Exam A. The paper jam was caused by moisture in the paper tray.co m .actualtests. The situation was caused by irresponsible users that spilled coffee in the bottom tray.com 94 Ac A. the functionality of the rollers was impaired and therefore ceased to transfer properly. Start > Programs > Accessories > System Tools > Help and Support D. Start > Help and Support C. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . Cryptographic mechanism that identifies the sender as well as the message integrity B. Any Time.in which adds the signature block to all email messages C. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam. D. An infallible method which binds a signature to a message D." . QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. the customer asks for an explanation the cause of the problem. CAT6 B. B. Due to condensation within the lower tray assembly. The process of removal is so complex that only those certified for repair should attempt to resolve. CAT5e C. Which of the following is MOST appropriate? A. Email applicationadD. Right-click My Computer > Help and Support B.www. C. RG-58ThinNet D.

co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 .com Ac tua lTe A. Generators create new passwords every time a user signs in to prevent social engineering. Generators extend the requirement to periodically change passwords. Any Time. 4GB C. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). B. D. 128GB sts . Generators eliminate ausers tendency to create passwords that can be a security liability. "Pass Any Exam." .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A. Allows a LCD projectors output to display on a laptops screen B.www. 2GB B. C. 8GB D.actualtests. Allows analog video output to a variety of devices C. Allows digital video to a variety of devices D. Generators eliminate the requirement to establish log-in attempt limitations. Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A.

Dial-up B. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case.actualtests. You should install only the standoffs that align with the holes in the motherboard. Capacitors Answer: C.CompTIA 220-701: Practice Exam A. CPU E. Standoffs C. Screws D. Riser cards B. Any Time. Heatsink D. DSL D. Fan C.www. Motherboard B. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. sts ." .co m . Cable C. Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam.

0.CompTIA 220-701: Practice Exam A. Malicious software that is self-replicating and self-propagating C. 169. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 . Temporary Internet Files B. 10.actualtests. Browser Plug-Ins C.15 B. Downloaded Program Files D. 192.www. 172. Malicious software that changes theusers home page C. Malicious software that monitors Internet surfing habits B. Malicious software attached to another piece of software D. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam.com Ac tua A. Malicious software that is self-replicating and self-propagating B.0.25 C. Any Time.168. Malicious software attached to another piece of software D.0.co m 97 . Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A." .15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A.254.1.15 D.16.0.

Ability to detect hardware incompatibilities and resolve them C. Graphics adaptor D. Ability to bypass the IRQ channels to work directly with the CPU B.actualtests.www. Debugging Mode B. Ability to detect and correct single bit errors in memory D." .CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A.co m 98 . USB hub C. KVM B.com Ac tua lTe sts . This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. Which of the following would be the BEST startup selection? A. you would choose the Last Known Good Configuration advanced startup option. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. Safe Mode with Command Prompt C. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. "Pass Any Exam. Last Known Good Configuration D. Any Time.

The customer asks the technician. Restore the backup to a new hard drive. D. Any Time. Apply the latest service pack. Before the technician performs any diagnostics which of the following actions should the technician take? A. Check the security log for error codes. Which of the following standards should the technician upgrade to? A. 802. Update all software to determine if this corrects the problem. Create a checklist of the most likely issues.co m 99 . D.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting.11a wireless card D." .CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Answer: B QUESTION NO: 316 A. Which of the following should the technician do NEXT? tua lTe sts . Answer: A QUESTION NO: 317 A customer receives a bluescreen message.www. B. Run a backup routine.11g wireless card B. C. 802. C. Run a power supply test. 802.actualtests. What is a bluescreen message? How should the technician respond? "Pass Any Exam.11n wireless card C. B. Boot into Safe Mode. 802.

Under powered fan B.CompTIA 220-701: Practice Exam A. Failed fan C. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. RSA keys D.www. In the office they want to use a 24 LCD monitor. Tell the customer that abluescreen is another name for stop error. and a regular mouse without having to connect all of the devices each time. Which of the following is MOST likely causing the sound? A. Docking station B.actualtests. full size keyboard.co m . Logical Token B. D. Any Time. Network Hub "Pass Any Exam. Which of the following will allow this functionality? A. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system.com 100 Ac tua lTe sts . B. System clock feature D. Daisy chain C." . Pad locks C. C. Explain that it is a message that assists in identifying problems based on the error code. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated.

PATA hard drive B. AppleTalk B. Solid state hard drive D. connectors for peripheral devices. Any Time. SATA hard drive with a rubber gasket C. and bays for storage devices.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. lTe sts .actualtests." . NetBEUI Answer: B. It provides slots for expansion cards. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. A private network between two computers using wireless cards without using a wireless access point between them. Once a portable computer is inserted in a docking station it behaves like a desktop computer.www. IPX/SPX D.co m 101 .com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO).CompTIA 220-701: Practice Exam D. "Pass Any Exam. B. DHCP C. DNS E. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. Which of the following can be installed to accommodate the customers request? A. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently.

Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. Any Time.F Explanation: He should plug in the monitor. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. D.C. Computer Answer: B. the AC adapter of the laptop and the computer. Portable Heater E. Laser Printer B. C. A secured line of communication between two points through a public network. PCIe C. Vacuum Cleaner F. B. Press F6 when prompted to load the additional drivers. Laptop AC Adapter D." . Monitor C.actualtests. ISA B. Nothing else should be plugged into the UPS under a user's desk. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE). Use the Windows XP Professional for SATA card support feature when installing Windows. D.com Ac tua lTe sts . which of the following must be performed for the installation to be successful? A. AGP "Pass Any Exam.CompTIA 220-701: Practice Exam C. Create a utilities partition on the hard disk prior to OS install.www. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A. A. Disable the system BIOS so the SATA card can take boot precedence.co m 102 .

QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.0 C.co m . Spyware D. Infrared D.11b B. Edit the config. D. Bluetooth 2.com 103 Ac A.actualtests. 802. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process.11a Answer: B "Pass Any Exam. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. Midway through Windows loading.sys file that is located on the root directory. Which of the following is this an example of? sts .www." . password along with all of their account information. power cycle the system. It says that they need to login and change their old username. C. Press F8 after POST but before Windows begins to load. Botnet attack C. Trojan tua lTe A client receives an email stating that their online auction has been compromised. Phishing B.CompTIA 220-701: Practice Exam D. Any Time. 802. B. Enter System Configuration Utility and select Startup Menu.

Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A. but has to be terminated at the last device? A.actualtests. From the system configuration utility B. From the MMC snap-in C. ST . Any Time. RJ-11 B.com Ac In a Windows machine. BNC C. RJ-45 D. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP. "Pass Any Exam." . which of the following can the technician use to stop a program from loading at startup? (Select TWO).www. Serial D.co Which of the following connectors would plug into a 56K dial-up modem? m 104 . USB B. From the start command window D. SCSI C.CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A.

Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. Can I redirect your computer to a network printer until a technician can repair the problem? B.actualtests. Net stop Answer: B. D. C. Close existing ticket and open a new trouble ticket for the user. Inform the user that a technician will be out to resolve their problem shortly. B. type print lpt1 in the box. Event Viewer B. Leave the unit powered up so that any issues with cleaning can be immediately realized. Inform the user that the problem will be escalated to a supervisor for resolution. hold the can upright and spray. remove all the components inside the case and spray each one separately. C. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. B. Unplug the power cable. Registry C. when the black window opens. Which of the following is the BEST response from the technician? A.co m . Performance Monitor D.www.CompTIA 220-701: Practice Exam A. Unplug the power cable. Which of the following is the BEST response? A. Inform the user that there is no record of the prior call. "Pass Any Exam. Select Start." . I will dispatch a technician as soon as possible but there are a number of jobs ahead of you.com 105 Ac tua lTe sts . MSCONFIG E. type CMD in the run line. D. Have you removed and replaced the printer drivers already? C. remove the cover.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. Any Time.

Memory mismatch. Which of the following should the technician do NEXT? A. "Pass Any Exam. Which of the following are the MOST likely issues? (Select TWO).E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. UPS Answer: C. Disconnect all external devices. B. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. B. remove all components. D. remove the cover. Anti-magnetic screwdrivers F. Remove the CMOS battery. sts QUESTION NO: 338 . Any Time. D. Unplug the power cable. Anti-static mat E. Memory size needs to be adjusted in Device Manager.CompTIA 220-701: Practice Exam D.actualtests.fault isolation outlet C.co m . hold the can upside down and spray.www." . A. Remove the internal main battery. Memory is defective. Operating system does not recognize the additional memory. Wait until the main battery is exhausted and then remove. C. Thermal transfer compound B. tua lTe Memory was added to a Windows laptop and upon booting up. Anti-static wrist strap D. the BIOS only reports the original memory amount. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). C. Memory brand is different than the computer. GrounD.com 106 Ac A. E.D Answer: A.

" .www.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . When troubleshooting power issues D. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A. Removable storage C. D.com Ac tua lTe sts A. A.actualtests. Verify the voltage powering the fan.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working. B. When traveling to other countries C. Replace the fan. USB "Pass Any Exam. When installing more powerful components . Replace then entire power supply. Any Time. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). C. Cache D. Front side bus B. Continue using the power supply until it fails. When putting a PC into long-term storage B. Which of the following is the BEST course of action? A.

C. Heat from theprinthead boils a water-based ink. IEEE 1394 Answer: B.co m 108 .CompTIA 220-701: Practice Exam B. Toner sticks to photoconductive areas on a drum. Nickel cadmium cell D.www.com Ac tua lTe sts QUESTION NO: 345 . Small wires impact and squeeze ink from a ribbon. Heat from theprinthead melts the ink onto the paper." . SATA C. D. Heat from theprinthead boils a water-based ink. Linear power supply C. Switching-mode power supply B.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. Answer: C Which of the following BEST describes how an impact printer works? A. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Small wires strike and transfer ink from a ribbon.actualtests. SCSI E. Toner sticks to photoconductive areas on a drum. D. C. B. Any Time. Heat from theprinthead transfers an image onto the paper. Serial D. B. Lithium ion cell Answer: A "Pass Any Exam.

PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue.www. sts . 48x D. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop.ROM can be read? A. ODBC B. It was introduced in 1996 and is an extension of the system BIOS. SATA B. 32x C. 24x B. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A. AGP C. IRQ D.co m ." .com 109 Ac tua lTe Explanation: : To define power management in laptop computers. Any Time. Although the technician has immediately responded to the dispatch. SODIMM D.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. you need to use ACPI standard.actualtests. the technician finds the customer extremely angry that it has taken "Pass Any Exam. ACPI C.

document the situation and inform management that thecustomers behavior was undesirable.www. Document the issue including findings. They were able to connect without a problem the day before. document the situation and inform the manager that the customer was not happy with the response time. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop. Which of the following is the BEST course of action for the technician to take to resolve the issue? A.CompTIA 220-701: Practice Exam over four hours for a response. C. Report the incident to thecustomers manager. Recent provider upgrades have changed the wireless specification from 802. B.actualtests. The wireless network card has been disabled by the hardware switch. Upon closure. B. Upon closure.11n. Any Time. D. Follow up with the customer at a later date. D. Make sure the customer is aware that the current service level agreement allows for an eight hour response. B. Answer: B "Pass Any Exam. to ensure that the keyboard is still functioning. C. actions taken and the outcome. Which of the following should be the technicians NEXT troubleshooting step? . lTe sts A technician has replaced a failed keyboard that was full of debris. Which of the following is the MOST likely cause for the problem? A. Ask another technician to verify that the findings are correct. Empathize with the customer then focus on completing the task in an expedited manner. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time.co m 110 .11a to 802." . MAC filtering is preventing the computer from connecting to the network. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. Focus on completing the task in an expedited manner. The technician then explained to the customer the importance of keeping a clean area around their computer. The wireless network is not properly configured. but now they are unable to see the network at all. C.com Ac tua A. D.

Ethernet hub D. C. Since returning the customer is only able to print to the black and white printer. C. Any Time. B. the customer asks what the tube of paste that came with the CPU is used for. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 . Switch C. It keeps the new CPU from falling out of the socket." .CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. Which of the following is the MOST likely cause for the customers issue? A. Firewall B. The customer was able to print and then left on vacation. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. The print spooler service needs to be restarted on the client computer.actualtests.com Ac tua lTe A. The DHCP service needs to be restarted on the client computer. D. The printer address has changed and the customer needs to remap their printer. B. It prevents voltage from shorting out the CPU. It prevents theft by covering the values written on the CPU. It assists in keeping the CPU cool. sts . Thecustomers permissions have changed and needs to be an administrator to print color.co When installing a new CPU for a customer. Everyone else is able to print to the color printer without a problem. D.www.

192.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Which of the following is the MOST likely cause of this? A.1. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam.1. Graphics card jumpers need to be reconfigured D. these files are then marked as archived.www. sts . Which of the following backup type should be selected? A.168.1.16 C. Any Time.co m 112 .1. Incremental B. Copy C.7 D. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit.1.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit. The backup should clear the archive bit for each file.15. Limited amount of memory for the display adapter B.CompTIA 220-701: Practice Exam A. 206. 8. A copy backup backs up the selected files and does not mark the files as archived.3 B.actualtests. Full D. Not enough free space on the hard drive C. A full backup backs up all the files on the disk." .9. 176.

Which of the following would be the MOST appropriate action of the technician to take? lTe sts . D. requires memory to be installed four units at a time. the customer is not done describing all their symptoms. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. twice the amount of cache. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. C. has two error correcting and checking units. C. B. has four integrated processing units." . is clocked four times faster than a normal unit. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. B. Answer: C QUESTION NO: 361 A. B. has twice the cache of a dual core processor. However. two separate processing units.com Ac tua While a customer is describing a problem to a technician.actualtests. D. C. Any Time. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. D.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. double the number of pins.co m 113 . Politely tell the customer that the solution is known and that no other symptoms need to be discussed.www. Answer: D QUESTION NO: 360 A dual core CPU has: A. the technician knows what the solution is.

www. A wrist strap B. Replace the mouse. The ink carriage might move.actualtests. The laser will be hot. encrypt the contents of a hard disk. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. B. A UPS D." . D. The print fuser will be hot.com Ac tua lTe sts . Nonmetallic tools C.CompTIA 220-701: Practice Exam A. The print spooler can catch any loose clothing. Calibrate the touch screen. D. Reinstall the mouse drivers. Which of the following safety precautions must the technician be aware of before repairing the printer? A. provide remote assistance to users. "Pass Any Exam. C. B. Which of the following would BEST resolve this issue? A. secure communications with websites. prevent unauthorized login attempts. C. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming. Replace the touch screen. C. Any Time. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. D.co m 114 . B.

ipconfig B. Install the update without notice. Answer: C "Pass Any Exam.www. Stop the mandatory update. Which of the following would be the BEST way to communicate the mandatory update to the users? A. Any Time. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? . C. Disregard the statement and continue to resolve the new issue. telnet D. Wait until the customer completes their statement andexplain how to resolve the new issue.actualtests. Post notices around the building.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. Which of the following is the BEST way to respond the customer? A. Email the users about the update. B. State that the update has no relationship to the new issue and continue implementing a solution. B.co m Answer: C 115 . QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours." .com Ac tua A. C. Ask the user about where information on that update was released. D. ping C. D.

Control Panel>Configuring Desktop B. Ask the customer for permission before answering the call. Step outside and answer the call. Display Settings>Advanced Settings D. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. Remove any incompatible hardware. Disable plug and play in the BIOS. Which of the following is the BEST course of action? A. D. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . B. a PC displays MISSING NTLDR.co m When attempting to boot-up. Ignore the call and call back afterwards. how can the registry backup before changes are made? A. Backup registry file C. Control Panel>Services C.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. Any Time." . C. Answer the call and then resume work. Save registry file "Pass Any Exam. C. Clear any removable disks from all drives and start-up PC. . Install Windows Updates.www.actualtests. D. B. Export registry file B. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit.

co m Answer: B 117 . B. Install a Bluetooth USB adapter. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802.www. RJ-45 C. shell E. Activate infrared ports in the BIOS. Start>Settings>Control Panel>System>Hardware C.shell B. Update the firmware in LAN adapter. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A. 9-pinD." .11g network connectivity to a laptop. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. which of the following locations would provide access to adjust the input levels? .com Ac tua A.CompTIA 220-701: Practice Exam D.actualtests. Install a wireless PCMCIA card. Start>Settings>Control Panel>Speech D. C. 6-pin Mini-DIN Answer: A "Pass Any Exam. 15-pin D. D. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. Any Time. Which of the following would be the BEST method? A.

SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A.actualtests.www. "Pass Any Exam. Any Time. Boot loader phase D. DDR RAM D. The user does not have the correct printer driver. Which of the following services is MOST likely causing the issue? . Task Scheduler C. nothing happens. Network . Autoexec. RIMM C. Print Spooler B.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A." . SODIMM B.bat C.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer. One of the memory modules has 168 pins. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Logon phase B. Which of the following is the memory type? A.co m An end user reports that anytime they try to print locally. Which of the following is the MOST likely cause of the problem? A. Workstation D.

D. Hard drive is failing D.www. Which of the following is the MOST likely cause of the noise? A. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. Power supply warming or cooling B. C. C. Run theipconfig /all command. Which of the following should the technician do? sts QUESTION NO: 381 . Any Time. Install the support tools from the Windows XP CD. B." . The monitor has failed.exe. C. The report is not formatted to use USB. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. Run theipconfig /registerdns command. The printers USB port is not compatible. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on.actualtests. "Pass Any Exam. There is no display on the monitor and the PC shuts off following the beep.co m 119 . Modify the path variable to include the location of winipcfg. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. D.CompTIA 220-701: Practice Exam B. Which of the following is the MOST likely problem? A. Error correcting memory making data adjustments C. The hard disk drive has failed. The CPU has dislodged from its socket. D. The operating system is corrupt.com Ac A. B. The user does not have the correct network drivers.

D. ISDN B. Answer: B QUESTION NO: 386 "Pass Any Exam. Upgrade the device drivers for both components. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? .actualtests. C. B. Which of the following should the technician do? A. Create two hardware profiles.co m .ROM drive. MAC filtering C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. Upgrade the power supply. enable one of the new devices in each profile. Use a low level format. Install additional ribbon cables. DNS D. D. B." .com 120 Ac tua lTe A. but either device will function if the other is disconnected.www. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. Any Time. C. Repartition the hard drive. Sometimes either or both devices fail to function. Use the format command. Which of the following is a BEST practice to ensure that the companys data is protected? A. Use thefdisk command.

com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. Any Time. the technician verifies that the hard drive is being correctly recognized by the BIOS. Installing same memory type but at a slower rate of speed A.www. Installing the newest memory available D. Documents and Settings D. Windows C. C. DDR2 RAM "Pass Any Exam. The user has placed a non-bootable floppy diskette into the diskette drive.co m 121 . Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . Dual independent bus architecture B. The hard drive jumpers are configured incorrectly. While troubleshooting. The BIOS must be set to auto-detect the hard drive. B.actualtests. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. Program Files B." . Installing more memory of the same type and speed C.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. D. Installing the fastest memory available B. The hard drive has failed.

Fiber optic C.CompTIA 220-701: Practice Exam C." .pair copper wire B. Hyperthreading D. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam. IEEE 1394 D. TwisteD. Fiber optic B.pair copper wire D. TwisteD. Fiber optic B.co m Answer: C 122 . Coaxial D.com Ac tua lTe A. MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? . Any Time. IEEE 1394 C.actualtests. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A. IEEE 1394 C.www.

Dual channel B. LC C. Docking station B. It provides slots for expansion cards. connectors for peripheral devices.www. and bays for storage devices.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. Any Time.co m . ISA slot D.actualtests. RJ-45 B. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. Once a portable computer is inserted in a docking station it behaves like a desktop computer. TCP/IP "Pass Any Exam. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. Express bus C. SC D. ECC D." . Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A. Non-ECC C.com 123 Ac tua lTe sts .

802. Any Time. A user would need to manually type the SSID to connect.com Ac tua lTe sts QUESTION NO: 398 . On the outside of a heat sink B." . D. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. B. Dual Inline Package (DIP) B.actualtests. Data encryption would be less secure over wireless connections. C. L2 cache C.11a C. Hyperthreading D. The access point would now transmit on only one channel. In the socket of a component C. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A.CompTIA 220-701: Practice Exam B. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A. Data encryption would be more secure over wireless connections.www.11n D.co m 124 . Answer: A "Pass Any Exam. 802. On top of a component D.

Upgrade formats the drive B.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.co m .0 B. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A.com 125 Ac tua lTe sts . Upgrade retains user settings C.255.www.0.0.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.1 C. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam.0 D.0." . Windows Language Wizard B. 255. 255. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A.0.255. Applications need to be reinstalled with an upgrade D.actualtests.255. Windows Multiple Language Keyboard Pack C. 255. Any Time. QUESTION NO: 403 A user reports that their USB device has stopped working. Windows Multilingual Interface Pack D.0.0. 255.

B. C. RAM C. Determine if any other users are affected by the problem. Determine how long the user has had the problem. BIOS B.CompTIA 220-701: Practice Exam A. floating bars.mp3 at the end of mpeg layer 3 file names in Windows XP? A. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A.com 126 Ac A. Any Time. aero glass. Determine if changes have been made that could have caused the problem. three-dimensional viewer. a user has the ability to customize translucent windows called: lTe sts . D. Answer: A QUESTION NO: 404 Which of the following should the technician use to display .co m . Determine how long before the user is due for an upgraded system. RAID D. D." . Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. seeing windows. B.www. CPU "Pass Any Exam. tua In Windows Vista Ultimate. C. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D.actualtests. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C.

To support active desktop E. Daily C. Differential D.actualtests.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. findings and solutions. Limited display size C. Establish a theory of probable cause. Incremental B. Limited bandwidth Answer: B. Document all issues. Which of the following is the NEXT step that the technician should take? A.www.com Ac tua A.co m 127 . Support different resolutions D. Which of the following types of backup should the technician select? . Answer: C "Pass Any Exam. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP." . The user has asked that a full backup be run every day. Higher response time B. The technician has validated the problem and suspects that the application needs to be reinstalled. Perform a backup before making any changes. C. D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). Any Time. B. A. Establish a plan of action to resolve the problem.

Document their findings and the actions taken. Any Time. msconfig D.com Ac tua lTe sts . The technician wants to check the DirectX version installed on the PC to ensure that it is the most current.actualtests. C. Develop a plan to get the drive replaced.ROM drive and has tested and found that the drive is defective. Which of the following utilities should the technician run? A.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD. D. you need to use the DxDiag utility (DirectX Diagnostics). Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD. ipconfig C. Run a full system backup. Call their manager and report the status of the issue. B. Which of the following should the technician do NEXT? A. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game." .www. C. Which of the following should the technician do NEXT? A. D. Question the user and make sure that they have not made any changes to their system recently. B. Call their manager and report the status of the issue. regedit B. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. Run a backup of the system. "Pass Any Exam.ROM drive and tested that everything is working properly.co m 128 . dxdiag Answer: D Explanation: To test the DirectX functionality.

dll Answer: D Explanation: The HAL.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A.5 times the physical memory D. Smss. Hal.co m ." .actualtests. Any Time. Ntbootdd. D. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system.www. The size equal to the physical memory B. 4095MB C.exe B. Which of the following is the BEST approach to tell the customer what is going on? A. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. Ntldr C. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. B. Use non-technical terms.com 129 Ac tua lTe sts . Use technical jargon. C. Use the proper acronyms.sys D. Use email so that everything is in writing. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. 1.

Which of the following is the BEST course of action to take care of the appointments during that day? A.actualtests. B. Which of the following is MOST likely causing the shutdown issues? lTe sts . explain the reasoning to the client. Power supply to the room is not great enough for both the copy machine and the computer. B. Improper ventilation from dust buildup inside the computer. Restate the issues to the customer for validation.CompTIA 220-701: Practice Exam A. Skip the first appointment. Get a language to language conversion dictionary to help understand what is being said. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. and make the repairs as quick as possible to try to catch up on the schedule.9 port? A. Go to the first scheduled appointment late. Any Time. Electromagnetic interference due to the copy machine in the room. C.www. Power supply on the computer is going bad. RS-422 B.com 130 Ac tua A technician is working on a computer with periodic shutdown problems. Ask to get an interpreter to assist in the language barrier. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. Inform the client the service must be rescheduled with a different technician. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Call the customers scheduled that day and reschedule all the appointments to different days." . D. It has been in service for four years and is located in a copier room. RS-232 "Pass Any Exam. D. D. Answer: C QUESTION NO: 418 A. C. C. B.co m .

C.actualtests.G "Pass Any Exam. Use a MAC filtering. 25 D. D. Use a TPM Chip. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). D. C. Greater duration of power availability.CompTIA 220-701: Practice Exam C. More horsepower will be provided. Enable DHCP. Enable Volume Shadow Copy. Any Time. Disable SSID broadcast. IEEE 1284 D. E. More devices can be powered at one time. Disable WEP.com Ac tua lTe sts . F.www. B. Answer: A.co m Answer: B 131 .D. 9 B. B. A. QUESTION NO: 421 How many pins does a VGA Connector have? A." . Use WPA encryption. G. 15 C. Higher electricity measured in volts. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A.

A worm requires user interaction. 20Mbps.actualtests. Which of the following is the BEST solution? A. C.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. 16Mbps. D.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. 10Mbps. Add a USB hub to each computer. 256-bit card . 450Mbps C. B. Add an infrared connection to all computers. C. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. "Pass Any Exam." .5Mbps. 2. 480Mbps B. B.0 data rates? A. 360Mbps D. Which of the following provides the BEST solution? . A worm self-replicates. Add a KVM switch to thetechnicians computer.0Mbps. 1. 128-bit card D.www.5Mbps. 2. Add a Bluetooth connection to all computers. A virus does not require user interaction. Any Time.0Mbps. 1. 16-bit card B. 12Mbps. 32-bit card C. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2.

C. Which of the following would be the BEST way to handle the situation? A.com 133 Ac tua A. Call the next service call. B. Go to the second appointment because it is listed as priority and then reschedule the first. apologize. and go to the next service call. apologize. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. C. B." . Which of the following should the technician do FIRST upon arrival at the customer site? A. after completion. Rush to finish the job. Which of the following is the BEST resolution for the issue? sts . Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Make the first appointment and then. lTe A service call is taking longer than expected for a technician. C. call the second customer and explain you are running late. and reschedule. this is going to make the technician late for the next service call appointment. Leave the current service call to make the next service call. D. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise.www. B. A virus self-replicates. "Pass Any Exam. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing.CompTIA 220-701: Practice Exam D.actualtests. Call the second customer. and reschedule. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. D.co m . Any Time. Stay on the current service call and arrive late on the next service call. Try to hurry at the first appointment to make it to the second appointment in a timely manner.

B. Any Time. Windows Media Center C. Tell the customer that the operating system is corrupted and must be reinstalled. BNC D. C. Call another technician who has worked with this customer in the past and inquire about any prior issues. Change the language and complete the service call. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. RJ-45 C. D. Windows Narrator "Pass Any Exam. The current language on the workstation is the customers native language. Windows Defender B. Ask the customer if the technician can change the language. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Which of the following options should the technician do NEXT? A.actualtests. Windows Sidebar D. Which of the following applications can be used? A.co m 134 . ST lTe Which of the following connectors are used on the end of a fiber cable? sts .com Ac tua A." .www. RJ-11 B.CompTIA 220-701: Practice Exam D. Explain that the issue can not be resolved because the technician does not understand the language. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day.

com Ac QUESTION NO: 435 tua lTe sts . WindowsVista Business D.co m 135 . Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Memory failure D. WindowsVista Ultimate C. Which of the following is the MOST likely cause? A. Pointing stick failure B. Windows XP Professional B. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam. Windows XPMedia Center D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A.actualtests.www. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A." . Hard drive failure C. Windows Vista Home Basic B. Any Time. Windows Vista Home Premium C.

Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. C.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . Task Manager B. Sidebar Interface C." . icons. D.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A. The printer was working fine Friday. Any Time. hives. applets. User Account Control D. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. gadgets.co m 136 . C. B.actualtests. a person who go through a corporations waste to see if they can use any of the information.www. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. targeted email that is directed at a group of users so that it appears to be from a legitimate source. D. Answer: C QUESTION NO: 438 A. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. B. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. a worm that attacks multiple computers and memorizes each computers keystrokes.

Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A.CompTIA 220-701: Practice Exam A.actualtests." .co m . 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Spooler service needs to be restarted. D. Username B. LCD monitor D. Replace the video card to confirm diagnosis. Any Time. Smart cards D. B. D. "Pass Any Exam. Wrong type of paper is being used for this printer. the technician believes that the computers video card has failed. B.com 137 Ac A. C. 800MHz processor B. C.www. The printer drivers need to be rolled back to a previous version. Key fob C. a computer must meet which of the following hardware requirements? sts . After speaking with the user and examining the symptoms. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. Too many pages are being sent to the printer at one time. Establish an alternative diagnosis. Which of the following steps should the technician take NEXT? A. 128MB graphics card C. Verify that all other computer components are operating normally. Question the user to determine what has caused the video card to fail.

Case fan B. Right-click the applications shortcut and choose Properties. Select Disable Visual Themes. Which of the following is MOST likely the issue? A.co m 138 . Enter the Compatibility tab and select Run in 256 colors. DOSKEY C. which of the following will BEST fix this issue? . Processor C. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Any Time. Enter the Compatibility tab and select Disable Visual Themes. Hard drive Answer: D "Pass Any Exam. Without changing Windows Vistas system-wide color depth settings. Right-click the applications shortcut and choose Properties.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. C. Right-click the applications shortcut and choose Explore.EXE D.actualtests." . Select Run in 256 colors. RAM D. lTe sts A user owns older software that requires 8-bit color depth in order to run properly. The Compatibility tab within an application shortcuts Properties B. CONVERT. Right-click the applications shortcut and choose Compatibility.com Ac Answer: A tua A. B.www. D.

Active Directory Restore Mode C. Safe Mode B. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. The technician has uninstalled the program. Dxdiag C. Device Manager B. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Disable Automatic Restart ." . Debugging Mode D.www. a computer is getting stop errors. Telnet D. Event Viewer Answer: D QUESTION NO: 447 A.co m A technician is unable to log into a users computer after installing new hardware.actualtests. Debugging Mode B. but the stop errors continue. Which of the following should be used to troubleshoot this error? A. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Last Known Good Configuration C.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Which of the following Advanced Startup options would BEST resolve this issue? . Any Time. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Last Known Good Configuration D.

CompTIA 220-701: Practice Exam A.4GHz wireless access point that drops connections. Resistance and size C. Which of the following would need to be created prior to the installs? A. The access point is next to a speaker B. Cordless phones D. Incandescent lighting "Pass Any Exam. Which of the following would MOST likely cause the connection drops? A. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2. Voltages and size D.www. Last Known Good Configuration C." . Emergency Repair Disk (ERD) D. Back up of the data C.com Ac tua lTe sts . Safe Mode D. Electrostatic Discharge (ESD) C. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Debugging Mode B. Any Time. Wattage and size B.co m 140 . Restore Point B. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A.actualtests.

Indexing D. Which of the following is the MOST likely reason? "Pass Any Exam. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing.11 standards operates at a maximum speed of 11Mbps? A. Which of the following would BEST assist their searches? m .11n C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802. Chkdsk B. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. Defrag C.actualtests. 802.co A technician notices that a group of users are continuously searching their computers for the same files. The largest cache that resides at the chip level. The largest cache that resides outside the chip level.11g D. it will not delete. C. When the technician tries to delete the job. 802. Scandisk sts . B.www. The fastest cache that resides at the chip level." . D.11b B. 802. The fastest cache that resides outside the chip level. 802. Any Time.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A.com 141 Ac tua lTe A.

The printer is set in draft mode in the printer properties. D. The technician does not have the necessary permissions. A technician looks at a document and observes that the text appears to be consistent in color across the entire document.actualtests. Which of the following is the MOST likely cause of the missing detail? lTe sts . Wi-Fi C. B. B. Some of the inkjets are clogged in the cartridge. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it.com 142 Ac A.CompTIA 220-701: Practice Exam A." . Infrared D. Power cycle the printer. C. The user submitted the job as a priority. Run an alignment page. This printer is not capable of printing such fine details select another type of printer. The printer does not support the font on the document.www. Bluetooth "Pass Any Exam. D. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. Any Time. Gigabit Ethernet B.co m . The job must be deleted using theprinters front panel. C. Replace all of the print cartridges. C. D. Once a job is submitted to the queue it cannot be removed. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. Which of the following options would BEST help troubleshoot the problem? A. B. Send a test page to the printer.

key authentication B.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.key authentication D. Which of the following is the FIRST step the technician should take? tua lTe sts A. C. WPA withshareD. Unplug the network printer and then replace with a new printer. WPA2 withshareD. Notify all users before unplugging the printer.com Ac A technician must replace a network printer.www.actualtests.11n B.key authentication . 802.11a D." . 802. WEP withshareD. Save all print jobs. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam. Delete all print jobs before replacing the printer. replace the printer and then print everything that was saved. 802.co Which of this following wireless security options is MOST secure? m 143 . WEP2 withshareD. D. 802.11b C. B. Any Time.key authentication C.

CompTIA 220-701: Practice Exam A. The system cannot connect to the network. D. C. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . The system does not have enough free hard drive space. The automatically restart feature in System Failure option is on. D. Any Time. The hard drive is faulty and needs to be replaced.com Ac tua A. After installing the hard drive which of the following must the technician do NEXT? A.ini C.actualtests. B. Enter hard drive information manually into theNtldr file. sysedit B. msconfig D. fdisk C. chkdsk D. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. boot. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. B. convert B. Enter hard drive information manually into the BIOS. Which of the following is MOST likely the cause of this problem? A. Enter hard drive information manually into the Boot." .www.co m 144 . Enter hard drive information manually into the Autoexec.ini file. "Pass Any Exam.bat. C.

The technician suspects an IRQ conflict. D. In which of the following can the technician go to review the IRQ settings? A." . Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. Device Manager>Power Options>Check-off the Hibernate box C. BIOSis reporting a memory error. Which of the following is the MOST likely problem? A. BIOS>Power Menu>S11>Hibernate D. My Computer>Hardware>Settings D. C. Control Panel>Power Options>Hibernate tab B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. Start>Run>Regedit B. Device Manager>Computer Properties C. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive.co m . Answer: B QUESTION NO: 470 "Pass Any Exam.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts .actualtests. APM is off. CMOS battery is dead. B. Any Time. Hard drive is faulty.www.

Window Vista Home Premium "Pass Any Exam. The toner cartridge is defective. Answer: A A. D. Powersupplys fan is defective. D. C. B. The workstation will power up if only a single drive is connected. Power supply is the wrong form factor. B. Which of the following is the MOST likely cause? A.co m 146 . C.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. Power supply wattage is too high. The feed roller is defective." . Power supply wattage is too low. Which of the following is the solution? A. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. B. Powersupplys fan is defective. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . D. Power supply is the wrong wattage. Power supply is the wrong voltage. The workstation does not power up properly.actualtests. Windows XP Professional C. C.www. Any Time. Windows Vista Home Basic B. The pick-up roller is defective.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. Power supply is the wrong form factor. The fuser unit is defective.

Better cooling D.co QUESTION NO: 475 m 147 . DDR C.www. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A. SLI B. UPS B. Any Time." . SLI D. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A. ECC C. Lower cost B.com Ac tua lTe A.actualtests. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . DLT D.CompTIA 220-701: Practice Exam D. Error detection C.

SSID broadcasts C. FTP D. VPN B. QUESTION NO: 480 "Pass Any Exam. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. Any Time. MAC filtering D.0 D. IEEE 1394 C. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . USB 2.com 148 Ac A. There is no IP filtering or DNS filtering. SNMP C.actualtests.co m . but requires the last device to use a terminator? A.www. WEP keys B. Parallel B.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. The use of an SSID cannot limit access even though it is used by all the routers. This method allows access to only computers that have specific MAC addresses." .

Adware B. Hazardous chemicals or compounds C." . SSID broadcast ID D.actualtests. Worms D. Any Time. Channel number C. RFI B.com Ac A.CompTIA 220-701: Practice Exam Two wireless access points are located near each other. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. WEP key B. Network diagram to prevent damaging any cables "Pass Any Exam. AD. Slipping hazards or dangerous footing concerns B. CRT C.co m 149 . EMI D. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A. High temperature warnings and cautions D.hoc C. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . which of the following settings should be changed to prevent interference between the two devices? A.www.

Change the toner cartridges.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. D. B.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts .co m . Add additional memory to the printer." . Any Time. Which of the following is MOST likely having an issue? A. Flash drive C. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Replace communications cable. RF or wireless interference B. Voltage or shocks C. IEEE 1394 port D. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. Static or ESD damage D.www. C. Touch pad B. Which of the following is a primary safety factor when using a soldering iron? A.actualtests. Check to the correct type of paper is being used.

Scanner D. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. RJ-11 D. They can span distances of several kilometers. If they want to add more gadgets. Which of the following devices is MOST likely connected to the other end of the cable? A. calendar. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. UTP C. LCD monitor B. NIC D.CompTIA 220-701: Practice Exam A. and several other items on their display. Switch B. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A. .actualtests.co m 151 . which of the following features should they research? A." . STP B. Fax machine C.www. Any Time. CRT monitor C. BitLocker "Pass Any Exam. because it has much lower crosstalk and interference in comparison to copper cables.

actions. Ask the customer what the issue is. Establish a theory of probable cause. Which of the following is MOST likely the issue? A. Any Time. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. B. Heat sink C. Sidebar D.com Ac tua A." . Which of the following troubleshooting steps is NEXT? A. The system does not have enough RAM installed. Power supply D. and outcomes.CompTIA 220-701: Practice Exam B.www.co m 152 . B.actualtests. The drives device driver needs to be updated. The sound card is not connected properly. C. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. Answer: A "Pass Any Exam. Establish a plan of action to resolve the problem. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . Decoder software needs to be loaded. Case fan B. D. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. Defender C. D. Document findings. C.

Test the theory to determine cause. Which of the following is causing this to happen? A.www. mouse movement and the power light is blinking. The power supply has a loose connection. Document findings. actions. D.com Ac tua lTe A. The BIOS need to be updated. Establish a plan of action to resolve the problem and implement a solution. sts .CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. actions. Document findings. Verify full functionality and implement preventative measures. C. and outcomes. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. C. The keyboard is faulty.co A technician arrives at a customers location in response to a call. The system is in hibernation mode. B. and outcomes. Establish a theory of probable cause. D. Which of the following troubleshooting steps is NEXT? A. Any Time. B. D. Answer: D QUESTION NO: 497 "Pass Any Exam. Verify full system functionality. Which of the following troubleshooting steps should the technician perform FIRST? m 153 .actualtests. C. B. Ask the customer questions to identify the problem." .

Fans are applied with thermal compound. Fans provide passive cooling. A.heatsinks are not." . Any Time. D. Print out a test page.heatsinks provide passive cooling. The technician needs to map the drive. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). B.heatsinks do not. Which of the following is MOST likely the cause for this problem? A. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Download the latest drivers from the manufacturer. B.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A.heatsinks provide active cooling. The operating system is corrupt.www. The technician needs domain administrator rights. C. Configure the IP settings. D.co m 154 .actualtests. B. Answer: A Answer: D QUESTION NO: 500 On a Windows computer. tua A user purchased a TCP/IP laser printer. Ctrl + alt + L "Pass Any Exam. D.com Ac A. Fans provide active cooling. The technician needs local administrative rights. Configure NetBEUI settings. Windows key + L C. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . C. Fans must be directly applied to the cooled component. C. Ctrl + alt + delete then lock computer B.

The AC adapter was inserted in the incorrect port. The monitor and laptop video cards are incompatible. Which of the following is the MOST likely cause? A. A hard drive with more than 4MB of free space B. which of the following must be available in the computer? A. the AC adapter for their older laptop quit working.ROM drive C. Windows key + alt + delete E.com Ac tua lTe sts . The function key was not pressed to toggle the video output. A video card with at least 16MB of VRAM D.CompTIA 220-701: Practice Exam D. D.actualtests. The laptop BIOS was not updated to support external video." . Answer: C Explanation: If the display of the laptop is not working. then you can try to toggle the video output function key and plug in an external monitor to the laptop.www. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. A CD. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. "Pass Any Exam. Any Time. QUESTION NO: 503 A user reports that during a business trip to Europe. C.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. B. Windows key + Alt + M Answer: A. Which of the following is the MOST likely explanation? A. The video cable connecting the monitor is loose.co m 155 .

D. B. Change the display resolution to a lower setting.co Answer: C m 156 . Adjust the refresh rate of the display to 72 Hertz. The adapter was rated for 220-240 Volts. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A.actualtests. EFS C. C. CHAP II Answer: B "Pass Any Exam. D. A Remote Desktop session has been established on laptop. Any Time. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . The adapter was rated at 50-60 Hertz. D. IPSec B. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. The sensitivity of the touch pad is too high. Which of the following will correct this problem? A.com Ac tua A. The mouse pointer software is corrupt. Uncheck Extend my Windows Desktop in the Display Properties. C. The adapter was rated for 110-120 Volts.CompTIA 220-701: Practice Exam B. PGP D. lTe A user reports that when they are typing." . Toggle the function key for the video display. The laptop is near a source of EMF interference. B. their pointer will randomly move about the screen or highlight words. instead of seeing their desktop they only see their background graphic. C.www.

Physically destroy the disk platters.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A." . B. Run the defrag command on the system. which of the following MOST reliably prevents all data from being stolen? A.co m Which of the following will improve the functionality of the OS immediately following a new installation? . Encrypt all local data files. D. Install network monitoring software and perform a trace.www. Remove the control circuit board from the drive. Any Time. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. Configure biometric authentication. After completing the initial configuration. Store the drive next to a magnet for one hour.actualtests. Run a full anti-virus scan. C. D. Install anti-virus software. D. Setup user profiles. Perform a disk defragmentation. "Pass Any Exam. B. Which of the following steps would shorten the startup time? A. . B. Format the drive. Install system patches. C. they notice the system takes a long time to display the desktop. C.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives.

Answer: A. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. C. After initial troubleshooting. Call the department management to document the issue. Answer: C QUESTION NO: 512 A.CompTIA 220-701: Practice Exam B. Create a restore point. Decrease the size of the paging file.co m . Defragment the hard drive. B. The customer is using the laptop power button instead of the docking station power button. The customer can power up the laptop when using the power cord without the docking station. Read the application release notes. Which of the following is MOST likely causing this? A.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. D. The laptop battery is defective and needs to be replaced. Which of the following steps should the technician take prior to installing the application? (Select TWO). Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. Any Time.www. Remove unneeded startup applications. C. lTe sts . D." . "Pass Any Exam. E. B. Which of the following should the technician do FIRST after the problem is resolved? A. C. They have had problems installing this application in the past. D. Launch the File and Transfer Wizard. Boot the computer in Safe Mode. The laptop power cord is being used instead of the docking station power cord.actualtests.B QUESTION NO: 513 A technician is troubleshooting a computer error. Run thechkdsk /f command on the system. they called the OEM and identify the problem. The laptop has an electrical short in the power supply.

It runs slower than the processor speed. Class A B. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam. Post the solution on an online tech forum. It runs at half the processor speed. It runs faster than the processor speed. D. Class C D.CompTIA 220-701: Practice Exam B. Answer: B QUESTION NO: 514 The IP address: 192. C. Assigns IP address to the workstation B. Monitors sessions between two hosts C." . Class B C.com Ac tua lTe sts . Provides a logical connection between a workstation and the network infrastructure D. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A. Any Time. B.168.www. Describe the issue at the next staff meeting.0.co m 159 .10 is an example of which of the following address classes? A. D. It runs at processor speed. Document the issue and the applied solution. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. C.actualtests.

Use the USMT to export the data from the old system. The customer has required all personal information be migrated to the new computer including favorites. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B . In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. Hubs only support TCP/IP protocols. A." . DLC E. Useregedit to export the user data to the new system. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced.www. and import it to the new system. B. Hubs are limited to a bandwidth of 4Mbps.actualtests. Which of the following should they do NEXT? "Pass Any Exam. SPX B.co m 160 .CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). A.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. D. From Windows Explorer. cached website credentials and desktop preferences. TCP D. C. C. A hub broadcasts all traffic to all ports. B. Any Time. copy the users profile from the old system to the new system. NetBIOS C. D. IP Answer: C. A hub directs traffic between locally attached computers.

Update the drivers for the touchpad.co m . B. Disassemble the monitor to prepare disposal of parts independently." . Lower the pointer speed in the Mouse Control Panel applet. The laptop is not receiving enough power from the battery so a second battery should be installed. D. Discharge the CRT prior to disposal. If they connect the AC adapter.CompTIA 220-701: Practice Exam A. D. Which of the following is the MOST likely cause? lTe sts . C.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. Dispose of the monitor in the trash. Update the drivers for the video card.www. Dispose of the monitor according to applicable environmental regulations. Which of the following should the technician do? "Pass Any Exam. Answer: A QUESTION NO: 522 A. The laptop is not receiving enough power from the battery so the battery should be replaced. The power management settings on their laptop are set to disable the internal NIC. C. D. B. Which of the following is the BEST option to solve this issue? A. The laptops NIC needs updated drivers. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. While preparing the files for the disc burning.actualtests. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. B. C. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. they can connect to the network. Any Time. Format the hard drive and reinstall the OS. the technician notices files that pertain to other employees.

C. D.CompTIA 220-701: Practice Exam A." .co m 162 . Which of the following actions should be taken? A. C. D. Which of the following should the technician do? A. D. they cannot identify their username. B. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. Delete the files off the portable drive once they are finished burning the disc. Provide copies of the files to the people named on them. Follow thecompanys established guidelines to reset passwords. Call the person that wants the disc burned andask them if they can look at the files. The user is quite messy and has a lot of paper strewn about. C. Carry it by using both the power and video cords for stability. Report the issue to theusers manager and return the next day to work on the issue. Tell the user that they will return later in the day once they have cleaned their desk. Any Time. providing standard permissions. Carry it with the protrusion on the back facing your body.com Ac tua lTe sts . Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A.www.actualtests. Reset the password for them and inform them of their username. B. Keep the files on the portable drive and then look at them later for confidential material. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. C. "Pass Any Exam. Organize theusers papers into file folders. The technician needs to work on the issue but is distracted by the users mess. Carry it by holding it upside down by the base. Carry it with the screen closest to your body. however. B. Schedule a later time to call them back once they remember their username. B. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. Create a new account for the user. D.

understand. give first impression. Answer: C "Pass Any Exam. Attempt to replicate and verify the issue. Receive. Ask the caller to call back when they are in a better mood." . Which of the following would be the MOST effective way to respond to this call? A. interpret. Receive. Open the case and determine the cause of the noise. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. D. ask for help and respond. Respond by informing caller to slow down and change their attitude. it sounds like an airplane taking off. B. and forward. Check the BIOS for temperature changes. C.www. Any Time. C. B. evaluate and respond.com Ac QUESTION NO: 529 tua Answer: B lTe sts . Listen to callers concern without interrupting and being judgmental. Which of the following should be the FIRST course of action? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. put on hold.actualtests. Respond by asking the caller to slow down and repeat the concern twice. D.co m 163 . A customer reports that when the computer starts up. Receive. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. C. put on hold and forward. B. Verify that the user has not made any OS changes. Receive. D.

actualtests. B.co m . Put the customer on hold just for a few minutes. The technician receives another incoming call from the technician's friend. Update the OS with the most recent patches. Avoid the incoming call and call back later. 32 volts Answer: B A technician is on the phone with a customer. Research online forums for assistance. Any Time. Forward the customer to another technician. C." . At the same time. D. Forward the customer to another technician in order to listen to the co-worker. "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. 6 volts B. C. Write down error code and ask for assistance. Which of the following is the BEST course of action? A. Ask the customer's permission to put them on hold. Which of the following is the BEST course of action? A. 24 volts D. D. Which of the following is the BEST course of action? A.www. a co-worker asks the technician for assistance. B. 12 volts C. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. Email the manufacturer with the details of the issue. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. Answer: B QUESTION NO: 533 A technician is responding to a customers call.com 164 Ac tua QUESTION NO: 532 lTe sts .

D. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. Contact the user to determine if any recent changes have been made to the computer.actualtests. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. disabling the firewall did not help the issue. Document that disabling the firewall did not solve the issue and call another technician for assistance. C. C." . Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. C. Use Windows Recovery Console to perform a repair installation of Windows. Replace the workstations NIC.co m 165 .www. the technician believes that firewall settings may be the cause. Which of the following troubleshooting steps should the technician perform FIRST? A.com Ac tua lTe sts . D. Replace the motherboard and perform a system restore. After speaking with the user. Answer: D "Pass Any Exam. Replace RAM modules and verify that all other system components are operating properly. however. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. Reinstall the firewall software. Formulate another theory as to what might be causing the problem. Which of the following troubleshooting steps should the technician take NEXT? A. B. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.CompTIA 220-701: Practice Exam B. B. D. Put the customer on hold just for a few minutes and assist the co-worker. Any Time.

Report theusers story to management and wait for further instructions. Which of the following describes the BEST course of action? A. C.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. D. Answer: B QUESTION NO: 539 "Pass Any Exam. Establish a theory as to what caused the changes to the computer. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Install anti-spyware and run an initial scan. Use a surge protector. Delete all the illegal content from the user's computer. Plug the computer into a different power outlet. Insist that the user immediately delete the content. Report the situation to the appropriate authorities.CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Use a signal attenuator. D. Which of the following can the technician recommend? m QUESTION NO: 537 166 . Answer: D Answer: A While troubleshooting a problem on a users computer. B.actualtests. B. C. Ignore the content and complete the repair. a technician discovers content which they believe may be illegal. Any Time. D. Perform a virus scan and evaluate the results. Which of the following should the technician do NEXT? A. Use an uninterruptible power supply (UPS)." . C.com Ac QUESTION NO: 538 tua lTe A.www. sts . B. The technician speaks with the user.

actualtests. random characters? A. DDR3 B.www.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. It is not appropriate unless the content is public knowledge. For backup purposes and with thecustomers permission. resulting in the need for continuity chips in otherwise unused slots? lTe sts . Any Time. Excessive humidity C. DRAM D.com Ac tua Which of the following RAM types requires that all available memory slots be filled. from computers which are in for repair. It is never appropriate to copy acustomers data. C. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. D. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers." . D.co m 167 . Report the situation to appropriate authorities. A low toner cartridge "Pass Any Exam. Which of the following is the BEST course of action? A. RDRAM C. A corrupt software driver B. Notify the customer about their stolen data. B. Ignore the situation so as to avoid workplace conflict. For backup purposes and if the technician deems it necessary. Answer: C QUESTION NO: 541 A. B. Confiscate the co-workers personal storage media. When is it appropriate to make copies of a customers confidential data? A. C.

WEP B.com Ac tua A. QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A." . Windows XP Professional. Any Time. HTTP Answer: A "Pass Any Exam. B.www. KVM switch B. Docking station D.CompTIA 220-701: Practice Exam D. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. WindowsVista Ultimate. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. HTTPS C. TV tuner card C. Video capture card lTe If using Windows Media Center. D. C.co m 168 .actualtests. Windows XP Home Edition. which of the following hardware components needs to be installed? sts . WAP D. Windows 2000.

co m . CMOS battery C. WPA D. Which of the following components should the technician replace? A. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB.actualtests. WAP C. 32GB C.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A.com 169 Ac tua lTe sts . System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. Any Time." . Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. Processor D. 1024GB D. Although Windows XP lets you format only up to 32GB but can read larger volumes. L2 cache B.www. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. SFTP B. 16GB B. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down.

I/O address ranges E. Any Time.C.www. 3389 Answer: D "Pass Any Exam. Check the wireless card to be sure it is seated correctly. Check to see if wireless is turned on. C.CompTIA 220-701: Practice Exam A. Check the software for a complete install. Active Answer: D QUESTION NO: 552 By default. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). 2335 D. A.com Ac tua lTe sts . Devices by type B. Hidden devices D.co m 170 . Mapped network drives F. Check the wireless card for antenna connections. Passive C. 110 C." .D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. Liquid D. Heatsink B. Explanation of error codes Answer: A. B. D. which of the following ports is used for Remote Desktop (RDP)? A. RAM capacity C.actualtests. 80 B.

80 D. Multimedia B. TV tuner C. is used for Telnet? A. NIC B. Wireless card C.com Ac tua QUESTION NO: 555 lTe sts . 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A.co m 171 . 25 C. by default. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers. 23 B. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. Any Time. SATA D. Capture D.www." .actualtests.

actualtests." . Router C. The technician has determined this can be done. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. Which of the following must the technician update? sts .co m . Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A. Enable Boot Logging C. WAN B. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. Crossover cable "Pass Any Exam. Bridge B. Last Know Good Configuration D. VPN D. Memory C.www. HTTP C.com 172 Ac A. but the motherboard needs an update. Safe Mode with Command Prompt B. Which of the following would be the BEST recommendation to the customer? A.CompTIA 220-701: Practice Exam A. Any Time. Firmware D. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Operating system B.

Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. B. Answer: A "Pass Any Exam.co m Answer: A 173 . Unplug the device from the computer.actualtests. Turn off the power to the USB device first then the computer. C. Send the drive to a data recovery company.www. D. C. Any Time. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away. try and keep the same password so the customer can always remember it.com Ac A. C. Which of the following should the technician do? . B. Use the Safely Remove Hardware icon in the Control Panel. Use the Safely Remove Hardware icon in the System Tray. change the password frequently. B. use their telephone number as the WEP key. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data." . Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. try not to use numbers in the password. D. a technician should advise the customer to: A. D.CompTIA 220-701: Practice Exam D.

rightclick on the desktop. C. create the folder in My Documents then click and drag the new folder to the desktop. D.www. The power to the external displays docking station D. create the folder on a flash drive and then click and drag the new folder to the desktop.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam.com Ac tua QUESTION NO: 565 lTe sts . select new. Which of the following is the FIRST item to check? A. and select folder. use the run command and type folder. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A. The monitor driver version C. Improved performance B." . If the monitor has been degaussed recently B. Improved security features C.actualtests.co m 174 . Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. Any Time. B. Improved registry settings D. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP.

Boot the unit in Safe Mode by pressing Ctrl/Esc. C. Have the user power off for five minutes then restart the system. the computer boots off the installed operating system on the hard drive. C. Boot into setup/BIOS and check the Graphics options. B. however. popup advertisement that has been blocked. D. The technician explains this is a: A. website that does not require a password to log in. C. D. press F8 and select Last Known good configuration. B. B. When Windowsstarts. D. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. Any Time. Boot the unit in Safe Mode by pressing F5.CompTIA 220-701: Practice Exam A.com 175 Ac A. Run a check disk operation on the hard drive. "Pass Any Exam. The technician tries to boot the computer with the Windows CD in the drive. website where cookies are required." .co m . Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser.actualtests.www. Have the user check external drives for media. Boot the unit in Safe Mode by pressing F8. Boot into BIOS/Setup and change the boot sequence. press F8 and select Safe Boot. Which of the following is the FIRST action the technician should take? lTe sts . C. Boot into BIOS/Setup and update the BIOS. Boot into BIOS and check the hard drive status. B. Which of the following is the FIRST step the technician should take? A. When WindowsStarts. tua A technician wants to reinstall Windows operating system on a notebook computer.

Which of the following would be the NEXT troubleshooting step? A. Enable print sharing from the main computer.0. Configure the printers IP to 127. Ask the customer how the laptop is being used when it reports the error. Check to see if the monitor and computer are powered by a UPS. D." . B. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. Answer: C "Pass Any Exam.actualtests. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. Any Time.CompTIA 220-701: Practice Exam D. C. B. Run the computer until the error occurs then find where the source of the heat is.com Ac tua A. Ask the customer what is occurring when the display is lost. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A.co m Answer: A 176 . Remove the battery and run the laptop on the external power supply. D. Update or reinstall the display driver. C. Set the printer to DHCP. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning. C. Check the System Event log for over temperature entries. Which of the following is the BEST course of action to take? .1. Unplug and then re-connect all cabling to the components.0. secure website. B. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Set the IP address to match the gateway address.www. D.

The NEXT step to evaluate the problem is to: A. have each user remove and re-install the printer to update the driver. cycle the power on the printer and observe the boot process. Any Time. B.www. C. check the printer for paper jams in the path. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. but only in monochrome. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. B. replace the network card in the printer." . have the customer clear the print queue and reboot. pauses and then repeats. power cycle the printer to update the driver. D.actualtests. The technician knows the print server had maintenance done over the weekend that included driver updates. D. Remove the power and check the position of the jumpers on the motherboard. Check the quick setup guide for BIOS settings. Answer: B QUESTION NO: 576 "Pass Any Exam.co m 177 .com Ac tua lTe sts . flash the firmware on the printer to match the new driver. The technician arrives and finds the printer is online but there are not any lights on the network card. C. Consult the maintenance manual for the error code. D. The NEXT action would be to: A. check the printer properties on the server. C. power off the printer. B. Replace the video card because there is no display. Which of the following is the BEST course of action to determine the cause? A.

com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts ." . WPA encryption D. WEP C. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. Which of the following security technologies is this considered? A. Hibernation C. WPA2 B.actualtests. Computer Browser "Pass Any Exam.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart.co m 178 . Biometric authentication Answer: D QUESTION NO: 578 A. Standby B.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. WPA. Password authentication B. Smart card authentication C. Sleep D. Which of the following Windows services is not starting during boot? A. Any Time.www. WPA D.

check the power cable on the monitor. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. Turn the monitor on/off. Print Spooler D. Turn the monitor on/off. Answer: C QUESTION NO: 581 A. try turning the monitor on/off. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC." . Any Time. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A.actualtests.www. check the video cable from the monitor to the PC. Northbridge B. Southbridge B. DMA controller D. try turning the monitor on/off. BIOS C. The technician on call determines that the PC is powered on and is not in standby mode.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . B. reseat the video card in the PC.co m . BIOS "Pass Any Exam. D. Check the video cable from the monitor to the PC. Reseat the video card. reseat the video card.CompTIA 220-701: Practice Exam B. C. check the video cable from the monitor to the PC. check the power cable on the monitor. Add Hardware Wizard C.

Answer: A "Pass Any Exam.www. Check the power supply for voltage output. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Which of the following is the NEXT troubleshooting step the technician should take? A.com Ac tua lTe sts . Southbridge C. Check the power outlet to verify it is supplying power. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. Northbridge B.co m 180 .CompTIA 220-701: Practice Exam C. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. Northbridge B. C. BIOS D. D. B. Any Time. DMA controller C. Southbridge D. CMOS D. Replace the power button. Verify that the power button is plugged into the motherboard.actualtests." .

Port triggering C.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. The technician can also print a test page from another workstation. 775 C. Any Time. Theusers workstation has a faulty NIC. Biometric password B. C. D. Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). The printer is no longer the users default printer. 478 B.actualtests. Case open switch D. 959 D.www. It was working fine yesterday.co m 181 . Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . Slot A Answer: A A. "Pass Any Exam. The printer has a faulty NIC.com Ac A user reports that they are suddenly unable to print to a network printer. The printer has corrupt drivers." . The technician can ping the users workstation and the printer. B.

C. Disable all file shares. Turn off the firewall. D. Assign a password complexity policy. Which of the following should be selected to BEST meet the user's needs? A. C. "Pass Any Exam. Unplug the PC and put on an anti-static wrist strap. B. Any Time.actualtests. Update the network device drivers. Verify when the last time the computer was working correctly was. D. Turn on Automatic Updates." . Inform the customer of how long it might take to resolve the problem. Multi-core B. DDR2 E. SODIMM D. Dual-core Answer: A. C.E QUESTION NO: 590 When troubleshooting an issue with a customer. Update the virus definitions and start a scan for viruses. Set automatic updates to download only. PCI express C. Which of the following is the FIRST thing the technician should do? A. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. Update the antivirus definitions. Which of the following is a best practice? A.www. B. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. however. they do not want the updates to interfere while they are working.co m .CompTIA 220-701: Practice Exam A. B.com 182 Ac tua lTe sts .

Check the network connections." . WPA D. Which of the following is the FIRST thing a technician should check? sts . B. FAT16 B. lTe Several users report their print jobs did not print to the local shared printer. Username/password B. Check the print queue. Any Time. Set automatic updates to download and install. NTFS D. HPFS C. C. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Which of the following file systems should the technician select? A. FAT32 "Pass Any Exam. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A.www. Fingerprint scanner C.co m 183 . QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops.actualtests. Check power on theusers laptops. D.com Ac tua A. Check the domain print server.CompTIA 220-701: Practice Exam D.

Backup Manager C. B." . Firmware settings C. Task Scheduler Wizard D. Where should the technician make the necessary boot order changes? A. C.actualtests. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. The problem is related to large files being deleted.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. Check the boot order in the BIOS. Check for incompatible hardware. The technician needs to change the computers settings to boot from a recovery CD.www. Any Time. Check the disk for scratches. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. Answer: A After several months users report that their computer runs slower. Jumper settings D. How should the technician troubleshoot this issue? A. D.com 184 Ac QUESTION NO: 598 tua lTe sts . Check the CMOS battery. a technician notices that the software hangs during the hardware detection phase.co m . Task Manager B. Motherboard settings B.

The installation CD is not available. Right-click Start menu.actualtests.co m 185 . A cable modem D. Right-click My Computer icon. D. Right-click My Network icon. A network interface card B." .com Ac A. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. Right-click System Tray.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. Check the manufacturer's website. Check the printers BIOS. Any Time. PC/XT "Pass Any Exam. C. An asynchronous modem C. select Properties B. Which of the following is the BEST solution to locate the correct drivers? A. B. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A.www. select Properties C. ATX B. select Properties D. Check the USB port. Add Hardware Wizard. AT C. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts .

LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam. ACL Answer: A QUESTION NO: 603 When a job fails to print. Any Time. SMTP D.co QUESTION NO: 604 m . NTP B. NNTP B. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. Manually on the printer C." . From theprinters drivers B. TELNET C. where would a technician go in Windows to print out a test page? A.CompTIA 220-701: Practice Exam D.actualtests. RDP D. From the printer properties page D.com 186 Ac tua lTe sts . PPTP C. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A.www.

Modem C. Switch B.co m 187 .actualtests. Modem lTe Which of the following network devices interconnects networks together? sts . Hub Answer: D "Pass Any Exam. Switch B. Full duplex D. Hub C.www. Hub B. Router D. Port mirroring C. Router D. Half duplex B. Any Time. Modem C. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A.CompTIA 220-701: Practice Exam A." .com Ac tua A. Bridge D. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A.

while laser printers can be harmful to the environment. B.www. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. A maximum of two computers can share a local printer verses unlimited users can share a network printer. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. Laser printers fuse the image to the page.com Ac Answer: D tua lTe sts . Laser printers melt the image onto the page.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. C. D. inkjet. Ink jet printers are safe for the environment. The writing element B. A local printer has a small footprint and cost less money than a network printer that has a large footprint. Laser printers use toner. while an inkjet printer fuses the image to the page. and impact printer? A. Any Time. thermal.co m 188 . D.actualtests. while an inkjet printer sprays the image on the page. The interface Answer: A "Pass Any Exam. C." . B. while the inkjet printer can only use ink cartridges. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A. The power supply D. The control panel C.

which of the following provides the MOST room for effective cooling? A. person who would be directly affected in the case of a breach. A print job is waiting in the print queue. C. BTX B. Which of the following may be the cause? A.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . C. ATX C. company's intellectual property and proprietary information. 800 x 600 "Pass Any Exam.actualtests. NLX D. equipment from abuse and misuse.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. 640 x 480 B. but the printer does not print the job. B. D.com 189 Ac tua lTe sts A. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors." . The application used to create the document is incompatible with the printer. customer's personal files and professional data.www. which of the following is the minimum default resolution setting that Windows XP supports? A. Any Time. Outdated or corrupt print driver. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution. D. Printer configuration is incorrect. B. .

800 x 640 D. Answer: A "Pass Any Exam. hot swappable drive. B.com Ac tua lTe sts . QUESTION NO: 617 A CD drive is a type of: A. solid state drive. Any Time. SD flash drive C.www. SODIMM D. number of installed hard drives. and SVGA resolution is 800 x 600. CGA's resolution was 320 x 200 . SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. network drive. B. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A.co m 190 . D. EGA's was 640 x 350. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology.CompTIA 220-701: Practice Exam C. how data is distributed between multiple drives. DVD/RW drive B. C. D. the back up tape drive configuration. the number of partitions across multiple hard drives." . C.actualtests. optical drive.

AGP slot D. it must have which of the following? A. Thermal grease between the processor and the fan C. D. Automatic integrated surge protection is provided through the upgrade. Thermal grease between the processor and theheatsink "Pass Any Exam. Thermal grease between the fan and theheatsink B. IDE drive C. C. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts .com 191 Ac A. Two processors installed on the motherboard D. Any Time. B.co m .3 volts of power to the computer. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. Automatic voltage detection between 110 and 220 voltage is provided.actualtests. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. B. The computer can run faster because of the larger power source. equal or lesser than the original power supply wattage. it is important for the output to be: A. auto sensing from 100 to 240 Volts. C.www. DIMM chip B." . The addition of 3. equal or greater than the original power supply wattage. tua On a desktop computer. equivalent to the original power supply wattage. D.

The memory speed will decrease. The OS will have to be reinstalled. Hyper-threading technology D. which of the following should occur? A. "Pass Any Exam. Double the clock speed on a 32-bit processor B.www." . The scanner must be configured to read the code(s) desired. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). The scanner must be installed between the PS2 mouse and the computer. C. D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. The computer will overheat.actualtests. The barcode scanner should be set up in the computers BIOS. Answer: A When installing a barcode scanner on a computer.co m 192 . Hyper-V technology C. B. The computer will not pass POST. C. Which of the following statements is MOST likely true? A. Any Time. D. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed.com Ac QUESTION NO: 626 tua lTe sts . The flatbed scanner must be removed. B. the computer must be equipped with which of the following? A.

A memory chip is defective. Which of the following could be contributing to the noise? (Select TWO). sts .D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. Impact B. B. Which of the following is the possible cause? (Select TWO).CompTIA 220-701: Practice Exam A." .ini file. The CRT display has failed. Windows has a corrupt boot. Cooling fan C. E. The power supply is not connected to the system board. CPU B.com 193 Ac A.B QUESTION NO: 630 The user states the desktop computer is very noisy. Any Time. To allow peripheral devices such as a monitor to remain attached B. A PCI card is not correctly seated. To allow LAN/WAN switching Answer: A. Hard drive "Pass Any Exam.www. Laser Answer: A QUESTION NO: 629 Answer: A.co m . To provide additional USB ports for the laptop E. C. To provide additional software security to the laptop D.actualtests. D. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. A. Inkjet D. To allow additional power to be available to the laptop when docked C. Duplex C.

Document the work done at the firm and leave the company owner a voicemail. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. Which of the following technologies is capable of this functionality? A. and personally contact the owner to update on the status of the repairs. Boot from Emergency Boot Disk. and due to space constraints. Boot in Safe Mode. Boot to Last known Good Configuration. leave a copy for the company owner. the owner would probably not want to be bothered during the work day. Call and/or email the owner the status of the repair and answer any remaining questions they might have. Any Time. C. Document the work done at the firm.CompTIA 220-701: Practice Exam D. Document the work done at the firm." .C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. B. C. D. ask one of the assistants at the company to contact the owner. asks to have a single-connection that will carry video and audio to and from the PC. QUESTION NO: 632 A. relaying details of the repair to save the technician time. Which of the following would be the BEST course of action for the technician to take? sts . D.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. Motherboard E. DVI-D "Pass Any Exam. Memory chip Answer: B. B. The repairs go as planned. Boot from LAN.actualtests.co m Answer: B .www.

B. Keep the hard drive within acceptable temperature ranges. Memory has to be installed in same speed and size modules. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory.actualtests. Keep the power supply within acceptable temperature ranges. Memory has to be installed in matching pairs.CompTIA 220-701: Practice Exam B.co m 195 . "Pass Any Exam.www. Any Time. using chips equal to or larger than 1GB in size. Mini-PCI card B. The motherboard jumpers need to be properly configured. Express card C. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A.com Ac A. in marked matching slots.1 D. Keep thenorthbridge chip within acceptable temperature ranges. PC card 8." . DVI-I C. Keep the processor within acceptable temperature ranges. PC card 7. which of the following is true? A. B. C. D. VGA D. C.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B .

Memory has to be installed in marked matching slots. Fractional T1 C. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. C.CompTIA 220-701: Practice Exam D. D. Which of the following would be the MOST cost effective cable to choose? A. Fiber D. Coaxial C.actualtests.www. B. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? . Run a high powered magnet over the drive several times. WiMAX B. Satellite D. using at least five passes. Any Time. Use a multi-pass third party formatting utility. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A." . Due to limited ability to conceal cabling within walls.com Ac tua lTe A. STP Answer: D "Pass Any Exam. UTP B. Use Windows built-in Disk Management utility and format the disk. Reformat the hard drive.co m Answer: A 196 . the company is being forced to run the lines along power wiring and overhead lighting.

C QUESTION NO: 642 A.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts . Windows Defender D.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. Windows XP Professional E. WindowsVista Business D. Windows Vista Home Premium Answer: A. Fuser "Pass Any Exam. Which of the following operating systems currently include this functionality? (Select TWO). A. One B.actualtests. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Security Center B. WindowsVista Ultimate B. Four D.www.co m ." . Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. Windows 2000 Pro C. Device Manager C. Two C. Any Time.

168.5 D. edit C. by design. 100Mb B. ping f 189.1.co m ." .CompTIA 220-701: Practice Exam B. Full duplex C.0.www.18. Toner D. Liquid ink Answer: C QUESTION NO: 644 Network hubs.com 198 Ac tua lTe sts . msconfig B. Ribbon C. Any Time.122.16. can run at which of the following modes? A. ping t 172. regedit D.10. 10Mb D.68. ping v 10. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) .actualtests.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A.5 C. "Pass Any Exam.11 B. ping a 192. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A.

The physical printer online light is lit. The BIOS revision is the latest version. Which of the following is the MOST likely cause of the issue? A. C.com 199 Ac A technician is adding RAM to a PC. C. the operating system will only recognize 1GB of RAM. MSTSC D. no errors are reported and the data cable is connected. Which of the following is the MOST likely "Pass Any Exam. B. D.www. MSCONFIG was used to enable the computer services. MSIEXEC . B. The monitor is not plugged into the video card. The RAM has been inserted backwards in their slots. Which of the following choices is MOST likely the cause? tua lTe sts A." . PERFMON B. Upon power on.ini file. MSCONFIG was used to disable the computer services.co Which of the following utilities is used to perform a baseline on a hard drive? m . Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. D. The PC BIOS does not support the new RAM size. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing. MSCONFIG was used to execute the system.ini file. Any Time. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted.actualtests. MSCONFIG C. MSCONFIG was used to execute the win.

My Computer C.1. Device Manager D.0.CompTIA 220-701: Practice Exam cause of this problem? A. Any Time. Component Services Answer: A "Pass Any Exam.1.0 B.0.1 D. ping 127. ipconfig 127.0.0.www. Control Panel B. The Use Printer Offline option is not checked. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A.0. Performance Logs and alerts C. Computer Management B. System Information D. D.co m 200 .1 C. ping 128. C. The Print Processor has been changed in Printer Properties. The Use Printer Offline option is checked. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.0.actualtests." . The Printing Preferences has been changed in Printer Properties. B.com Ac tua lTe sts . localhost 128.

Computer Management B.com Ac tua lTe sts . Performance Logs and Alerts D. Control Panel D. Device Manager C." . Any Time. Computer Management C. Computer Management B. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A. Component Services D.actualtests. Performance Logs and Alerts D. Device Manager C. My Computer B.co m 201 .www. Startup Menu C. Performance Logs and Alerts B. System Tray "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A.

" . cmd B. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A. System Information . dxdiag C.www.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . System Information C. Power Options "Pass Any Exam. System Configuration B. Task Manager D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. msinfo32 D. System Properties B. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A.com Ac tua lTe sts A. Any Time. System Properties C.actualtests. Task Manager D.

Simple File Sharing C. Hardware Wizard D.100. Hardware Wizard D.CompTIA 220-701: Practice Exam B." .1 D. Simple File Sharing B. 192. Power Options B. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A.co m 203 . Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A.168.actualtests. Any Time.1.www.1. 122. Event Viewer C.168.1 B.168.com Ac tua lTe sts .10. 4.1 Answer: D QUESTION NO: 665 "Pass Any Exam. 172. Performance C.1. Hardware Wizard D.100 C.

26 D. 26 D. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 12 C.actualtests.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A. 26 D. 16 C. 8 B. 10 C. 10 B. 64 Answer: C "Pass Any Exam. 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A." . 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 63 D.www. 8 B. 10 B.com Ac tua lTe sts . 12 C. Any Time.co m 204 .

802. Modem D. keyboard. 802. Allows multiple users to have access to a central gateway.www.11b D. Fan B. The battery is full and the laptop is plugged in. 802. Connects multiple computers to one monitor.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. Allows multiple computers to communicate with each other in a network. 802." . Any Time.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A.com 205 Ac A. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts . Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on. and there are no error codes or beeps. Which of the following components is the MOST likely at fault? A. B. and mouse. C. and that it gets unusually hot. DSU C. Router B. D.11g B.co m .actualtests. Connects multiple users to one computer.11n C. CPU "Pass Any Exam.

co m 206 . Any Time.CompTIA 220-701: Practice Exam C.www.actualtests. Cable ties B." . MSDS D. Collects user and program information usually for malicious purposes D. Worm B. Produces unsolicited advertisements via pop-up messages lTe sts . ESD strap C. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A. Code that waits for a specific response before activating B. Logic bomb Answer: B "Pass Any Exam. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Unsolicited mail that is sent electronically C. Battery D. Trojan C. Spam D.com Ac tua A.

WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. B. Safely Remove Hardware Function. LAN D. "Pass Any Exam." . Virus B.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A.www.com 207 Ac tua lTe sts . WindowsVista Premium D. Unplug from the USB port.actualtests. WAN B. C. Windows Vista Home B. VPN C.co m . Adware D. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Disable in the BIOS. Any Time. Worm C. WindowsVista Business C. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC.

A record of the administrative passwords C.actualtests. Escalate the problem to the next higher tier support shop C.CompTIA 220-701: Practice Exam D.co QUESTION NO: 681 m 208 . An established recovery point B. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. Cycle the power to ensure that thent driver works B.com Ac tua lTe A. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam. Any Time." . actions and outcomes sts A user has replaced an incompatible driver with one that is compatible. A complete restore of the hard drive D. Document findings. Which of the following is the FINAL step that should be performed? . Start> Run>typecmd> dir D. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A.www. Start> Run> typecmd > ipconfig C. Establish a theory of probable causes of the incompatible driver D. Start> Run>typecmd > nslookup B. Restart the OS.

Shut down C.168.0.1 D. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A.255.10.255. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A. Any Time. 169.www.com Ac tua A technician wants to configure a Windows XP Pro laptop. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. WiFi Card "Pass Any Exam. 127." . 255. Stand by B. Which of the following should the technician do? A. B. Suggest they move computer around. 192. Check thatWiFi is enabled. however. The laptop also needs to be able to resume quickly from this mode. D.1 C.co m 209 .255 Answer: D A.254. they are not receiving any WiFi signals.0.127 B. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts .CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before.1. NIC B. C. Check to see if the NIC is functioning. Ask if they have a modem. Hibernate D.actualtests.

but is now attempting to use the laptop's embedded keyboard.www.actualtests. "Pass Any Exam. C. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A." . D. Email the business owner and offer discounted services for the next system upgrades.co m Answer: B . Contact the customer with a follow-up call. The customer had the laptop working properly all day in a docking station setting. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. Any Time. Right click on the print job and select cancel. C. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. Which of the following would be the BEST course of action to take? . B. lTe sts A week ago a technician completed several upgrades for a business. inquiring when the next system upgrades can be started and offer discounts. C. B.CompTIA 220-701: Practice Exam C.com 210 Ac tua A. The technician has not heard back from the client. Right click on the print job and select restart. Email an assistant at the business to see if they are satisfied with the services rendered. Right click on the print job and select properties. Contact the customer with a follow-up call. Which of the following is the NEXT action to take? A. D. Question the customer to determine if they are using the embedded keyboard for the first time. B. Have the customerrestart the computer to reset the keyboard for the customers profile. inquiring how the systems are running and offering any additional assistance. Bluetooth D. Right click on the print job and select resume.

Modem C. Check the keyboard drivers in Device Manager and reload if out of date. PXE Boot Rom B.CompTIA 220-701: Practice Exam D. Switch B. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. Bridge D. Any Time.www. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . /r B. BOOT. /b D.actualtests. /v C. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A. BIOS D. Where would be the proper place to configure this? A." .com Ac tua lTe A.co QUESTION NO: 691 m 211 .INI file C. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam.

Which of the following RAID arrays is the technician using? A. CPU Fan C. RAID 1 B. RAID 5 D. RAID 0 B. RAID 5 C. RAID 6 D. RAID 1 C. Any Time. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts .www. RAID 5 D.actualtests. RAID 1 C. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A. Which of the following is MOST likely failing? A." .co m 212 . Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. Processor B. Optical Drive D.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. RAID 0 B. RAID 10 "Pass Any Exam.com Ac A.

CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A.www. STP D. Coaxial D. CAT6 C. Fiber C. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). STP B. especially Ethernets "Pass Any Exam.co Which of the following cable types contains a foil shield inside the jacket? m 213 . Fiber B. RG-6 C. UTP . UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. ST D.actualtests. RJ-45 B. Any Time." .com Ac tua lTe sts A.

RJ-11 B. BNC C. 802. Bluetooth "Pass Any Exam. Fiber B. Coaxial B.com Ac tua lTe sts . RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A.www.CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A.11n C. 802. UTP C.11a B. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. DSL D. ST D.actualtests.11g D." .co m 214 . Fiber D. Satellite C. Any Time. 802.

Adware sts . Adware D. DSL B.www.com Ac tua lTe A. Spyware B. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Cable C.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 . Fiber D. Spam C.actualtests. Botnet B." . Spam D. Botnet C.

www. Surge protector D. Floppy C. Uninterruptible power supply C. Network Answer: A "Pass Any Exam. Botnet D. Power strip B." . Worm D. CD B. Internal hard drive D. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. Spyware C. Spyware B. Adware C. Any Time. without actually installing it on the workstation? A.actualtests.CompTIA 220-701: Practice Exam A. Spam B.com Ac tua lTe sts QUESTION NO: 709 . Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on.co m 216 . Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A.

ROM drive C. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A. USB thumb drive D. ATX B.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. 480Mbps. IDE hard drive B.com Ac tua lTe sts .www. AT D.actualtests. DVD. 800Mbps. D. SMTP D. 400Mbps.co m 217 . 12Mbps. FTP B. HTTPS C. Micro ATX C. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A." . C. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. "Pass Any Exam. Any Time. B.

10 or fewer B. Which of the following could be the problem? "Pass Any Exam.www. 6/12 Volts DC or 12/24 Volts DC D. 15 or fewer C. Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. Lower latency C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A.actualtests. Any Time.com 218 Ac tua lTe sts ." . 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access. Increases length of cable D. In addition. the customer reports the NIC link lights for that computer are not on.co m . 110/120 Volts AC or 220/240 Volts AC B. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. 20 or fewer D. Fire resistant B. AC or DC Voltage C.

" . Internet site is down. Join the computer to the workgroup. NTOSKRNL "Pass Any Exam.actualtests.CompTIA 220-701: Practice Exam A. Re-install the OS. B. Enable Boot Logging C. Firewall is not working. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing.www. Updating the device driver may help when an installed device isn't working properly. C. Boot Mode B. Switch is not working. Update the device driver.co m 219 . Remove and replace the network card. you should update the device driver.com Ac tua lTe sts Explanation: To troubleshoot this problem. D. Any Time. C. Which of the following boot options will accomplish this? A. Where can the technician locate the NTLDR files? A. B. Which of the following is the NEXT step? A. Answer: D QUESTION NO: 719 After installing a network card. Safe Mode D. the technician notices a yellow exclamation mark in Device Manager. D. . Network server is not working. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers.

INI D.CompTIA 220-701: Practice Exam B. Change power outlets. Which of the following is the BEST solution? A." . OS installation disk C.com Ac tua A. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start. Upgrade the memory. Replace the power button. Connect the laptop to a monitor. Which of the following is the NEXT step to troubleshoot the issue? sts . B. Replace the LCD. Upgrade the video card. which of the following is the FIRST process that runs? A. Answer: A "Pass Any Exam. lTe A technician is troubleshooting a laptop.co m 220 . C. Remove the battery. BOOT. D. Replace the battery. C. D. NTLDR C.SYS D. When the laptop is plugged into an outlet it starts.www. but there is no video. Any Time. CONFIG. B. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. IO.actualtests. NTDETECT.COM Answer: B QUESTION NO: 722 When a computer is turned on.SYS B.

Check if the drive is properly plugged in. The technician powers on the laptop and the drive is not detected. Check to see if a disk is present in the drive. Which of the following could be the issue? A. The AC/DC adaptor D. Check the USB settings for the drive. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down. C.ROM/DVD player into a laptop. B." .com 221 Ac tua lTe A. The MBR B.www.co A technician installs a new CD. Any Time. Additional memory needs to be installed. The RAM is not seated properly. The OS is not installed. "Pass Any Exam. C. Which of the following is the MOST likely issue? A. Check the manufacturer's recommended settings. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). D. B. sts . Which of the following should the technician do NEXT? m . The power-management console C. D.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed. The system is overheating.actualtests.

actualtests. printing on both sides of paper simultaneously. Answer: A QUESTION NO: 730 Where is the power on password stored? A. System RAM B. Requesting public information B. D.CompTIA 220-701: Practice Exam A. Flattery Answer: C. D. C. B." . Hard Drive D. to perform a technical risk assessment of employees within the company.E QUESTION NO: 729 Social engineering is used to: A. Insulting the subject to motivate a response C. acquire unauthorized information to achieve a goal. to test sociological boundaries with in the company. communications in both directions one at a time. Assuming a position of authority D.com Ac tua lTe sts . Answer: D "Pass Any Exam. engage in harmless communication. Any Time. Asking passive aggressive questions E. B. printing on both sides of paper one at a time. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. communications in both directions simultaneously.co m 222 . CMOS ROM C.www. C.

Port 23 C. Any Time. by default? A. Port 23 C. Port 21 B. B. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. C. It holds a log of the last three passwords used. Port 25 D. It retrieves email from the mail server.com Ac A. D. Port 25 D. Port 110 "Pass Any Exam. D.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A." . tua lTe sts . A tool that allows a user to use the workstation as a telephone through the network. A tool that allows a workstation to tell the network that the workstation is present. by default? A.actualtests. It blocks popup ads. A tool that tells a user of the workstation that they have exceeded their memory quota. C. B. A tool that allows a user to connect to other computers.co m 223 .www. It pings a workstation from a remote server. Port 21 B.

sts . Any damage to a hard drive caused by an intention or unintentional jolt or movement. The user described the problems as: occasional rebooting.actualtests.C QUESTION NO: 739 "Pass Any Exam. C. D. A method of recovering lost data from a hard disk. Which of the following is the cause? A.com Ac QUESTION NO: 738 tua Answer: A lTe A. electric shock felt on computer case. Excessive movement between system memory and virtual memory. Any Time. overheating. A. Network D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems.co m 224 . RAM module is faulty C.www. Processor is going bad B." . and the hard drive stops working. System RAM Answer: B. USB C. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). A recognized method of disposing hard drives that contain sensitive data. Wireless router B. Printer E. B. Power supply D.

F9. Start> Run>cmd B. Start> Run> Accessories> Command Prompt C. Any Time. Help the user with every issue that they call about and put all other work orders on hold. Which of the following utilities could be used to check if there is a remote device on the network? A. netstat B. Start>Programs>Accessories>Communications> Command Prompt D. Explain to the user they need to fill out a work order for the computer issues. Ask another technician to take over support for this user. Function keys (e." . ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO).com Ac tua lTe QUESTION NO: 741 sts Answer: B .www. Start> Programs> Accessories> Command Prompt "Pass Any Exam. F12) B.co m 225 .g. ipconfig C. nslookup D. Ask the user to call another technician for more in-depth assistance.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Shift + B C.actualtests. Ctrl + Alt + B D. D. Which of the following should the technician do? A. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. B. A. C.

Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent.co m 226 . C. Start> Control Panel> Run>cmd Answer: A. MSDS Answer: D "Pass Any Exam. The cleaning label B. NIC C. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. it does not print.com Ac tua lTe sts ." . Which of the following places should the technician look to find the proper handling procedures? A.www. and all other users are able to print to the printer. D.actualtests. Reboot the workstation and have the user log in again. however. Restart the print spooler service. A past technician's documentation D. Any Time. The manufacturer's documentation C. PS/2 B. Riser card D. every time the user sends a print job to the printer. B. Which of the following is the FIRST step that the technician should do? A.CompTIA 220-701: Practice Exam E. Replace the paper in the printer. Confirm the printer name where the user is trying to print. There are multiple printers in the office.D QUESTION NO: 743 A user is trying to print to a network printer.

www. provide protection from heat. Three C. C. domain.actualtests. C." . Put the toner into a sealed bag and then throw into the garbage. WAN. prevent damage from weather. C. Seven D. B. assist with data transmission. B.co m When applying the security settings to a network. which of the following is the BEST way to dispose of the old cartridge? A.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. prevent outside interference. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. Store in an air-tight container.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. Nine . D. Any Time. Dispose in an incinerator. D. LAN B. One B. "Pass Any Exam. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. Return to the manufacturer for recycling.

Rom is not reading a disc.Rom is compatible hardware. one power supply is as good as another. Replacing it with a power supply made specifically for that unit. B. workgroup. Making sure that replacing the power supply is not cost prohibitive. which of the following would be the FIRST step to evaluate this issue? A.com Ac tua lTe A.CompTIA 220-701: Practice Exam D. Check to see if theCD." . Answer: D QUESTION NO: 750 A user reports that their CD. What should be the BEST first step to resolve this issue? A. Any Time. C. There are no limitations. D. Check to see if the network cables were terminated properly. Check to see if the BIOS register the drive. Answer: C QUESTION NO: 753 "Pass Any Exam. Make sure that the network cable is not touching any other cables. C. Make sure the network cable is seated properly in the users computer. Make sure that the disc is a CD and not a DVD. B. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance.www. Ensure that the CD drive is installed. C. D. B. Ensure that shielded cable was used for the network. sts When a component has a proprietary power supply what is the main limitation? .co m Answer: B 228 . Making sure the power supply will fit into the casing.actualtests. D.

Is it a LCD or CRT monitor? E. C. Answer: C QUESTION NO: 755 A. "Pass Any Exam. Which of the following would be the BEST questions to ask the customer? (Select TWO). Other equipment plugged into the same power strip/surge protector also will not turn on. B.www. C. Was the electric bill paid? D. A record of the ADMIN passwords. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. A complete back up of the hard drive. D.B QUESTION NO: 756 A remote Customer calls with a dead computer. smart cards. An emergency recovery disk (ERD). What would be the questions to ask this customer? (Select THREE).co m . complex user names. that is plugged into the same power strip/surge protector. background checks for users. An established recovery point. Any Time. What is the manufacturer of the power strip/surge protector? Answer: A. Is another piece ofequipment. Did the computer and monitor work before? C. lTe sts . powering up? B.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on." . The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. D. retinal scans.actualtests. The customer says the tower computer will not turn on and the monitor will not turn on either. B.

Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D .C. Make a list of all programs that will need to be reinstalled in event of a system failure B. How big is your electric bill? B. Standby B. proceed with solution. Create restore point D.com 230 Ac A.actualtests. Has any electrical work been done recently? G.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. Can you or someone else check the circuit breaker for that receptacle? D. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Is another piece of equipment plugged into the same power receptacle and is it working? C. Wake on LAN "Pass Any Exam.CompTIA 220-701: Practice Exam A. What kind of equipment is plugged into the power strip/surge protector? Answer: B. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A.www. Always on B. Standby D. Any Time. Hibernate C. Nothing should be affected C. Always on C." . Nothing. What is the manufacturer of the power strip/surge protector? E.co m .

Any Time. Check that the tube and capacitors are intact D. end the conversation C.CompTIA 220-701: Practice Exam D. Ask to be excused to use the phone to take a small break outside to get some air B. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working. Which of the following is the BEST solution? A. Say nothing. Explain that what is being done is extremely complicated and requires concentration. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. Put on an ESD strap and inspect the internal components B. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista. Throw it in the trash.com Ac tua A. What is the BEST response to this question? sts QUESTION NO: 761 . Continue answering thequestions. Dispose through proper channels or send it to be repaired C." . It is getting to the point that is becoming a distraction. D.www. relax and try to be as calm as possible while working through the distraction C. Tell the customer that both are excellent choices B. the customer continually asks questions about every step being performed. CRTs are being replaced by LCDs Answer: B "Pass Any Exam. Which of the following should the technician do? A. Give them a list of blog sites and documentation that discuss the twoOSs D.actualtests.co Answer: B m 231 .

D. 90 to 180 days B.actualtests. Replace all CMOS batteries in the office B. Which of the following is the BEST option to alleviate this issue? lTe sts . 60 to 90 days C. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance.com 232 Ac A. Between 8 and 10 characters D. Give the user permissions to cancel other users print jobs.co m .CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. Annually D.www. C. Give the user a dedicated printer. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. B. Raise the priority of the users jobs to the highest level. Install a generator in the office C. Any Time. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. Install a UPS in the office "Pass Any Exam." . Between 6 and 8 characters C. Between 10 and 12 characters B. Have the user work after hours to finish their print jobs.

There are UPSs connected to the equipment but they only last about 30 minutes. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Use software that in case of an outage saves your work.www. and shuts down the computer B. Which of the following is the action that is being performed? A. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost.actualtests. but the computers gives an error that the computer has not been shutdown properly.CompTIA 220-701: Practice Exam D. Retrieve the work from a hot site for the office C. You decide to go to a prior restore point." . Rolling back to an earlier configuration B. Any Time. Suggest the computer be moved around. Which of the following should you try FIRST? A. closes programs. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before.co m .com 233 Ac tua lTe sts . Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. "Pass Any Exam. however they are not receiving any Wi-Fi signals. Preparing system for Automated System Recovery (ASR) C. What is an option to ensure that all work is not lost and damage does not occur to the system? A. Loading a full backup onto your workstation D.

ROM is not reading a disc. B. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . Any Time. Make sure that the disc is a DVD and not a CD.com Ac tua A.co m 234 . C. D. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Check that the Wi-Fi adapter is enabled. Answer: C "Pass Any Exam. Move the projector further away from the laptop. Change the power settings in Power Management.ROM has compatible hardware. each time the customer closes the laptop the computer goes into standby. Change the computer from a laptop to a desktop. Ask if they have a modem. Which of the following would MOST likely solve the issue? A. Ask for model number. D. D. However.actualtests. Which of the following is the FIRST step to take to resolve this issue? A. Change the power settings on the projector." . C. Check to see if the BIOS registered the drive. Check to see if the CD. Smart card D.www. Ensure that the device is working in Device Manager. Biometrics C. C. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD.CompTIA 220-701: Practice Exam B. B. Software firewall B.

make the user promises to keep them quiet.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. Press CTRL-ALT-DEL and check Task Manager for programs running in the background." . Check for other equipment plugged into the same power strip/surge protector. Check to see if the monitor and system hardware are compatible. D. What type of mouse is it? E. be stern with the user.www.D QUESTION NO: 776 "Pass Any Exam. C.com Ac tua lTe sts . B. Which of the following steps should be performed to check the monitor? (Select TWO).C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. repeat back the issue to the user to ensure understanding. Check the video cable to make sure it is still connected.actualtests. B. A. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. What mouse driver are they using? C. If the mouse has roller ball underneath could they examine it? B. tell the user to call back when they have calmed down. Which of the following questions should a technician ask this customer? (Select TWO). Answer: A. D. A. What is the manufacturer of the computer? D. E. C. What is the manufacturer of the mouse? Answer: A. Move the mouse and/or press the space bar to check if the computer is in sleep mode.co m 235 . Any Time.

actualtests. B.www." . The manufacturer of the RAM installed in the computer.com Ac tua lTe QUESTION NO: 778 sts Answer: D . D. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. D. Printing to an older printer C. Which of the following should be checked? A. The amount of RAM installed. C. Connecting a loop-back plug B. Perform backup of all data. Hard drive location in the computer. Which of the following should a technician check to resolve the issues? A. Which of the following MOST likely uses a parallel port? A. Update the anti-virus software. D. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. CPUheatsink seated properly. Failed fan in the power supply. Any Time. Which of the following should be done FIRST prior to the installation? A. C. B. Remove unneeded external components. Connecting to a parallel tape backup device D. The hard drive location in the computer. The manufacturer of the computer and hard drive. B.co m 236 .CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. Upgrade all drivers. C. "Pass Any Exam. Create a restore point.

C. Wake on LAN B. Hibernate D. Standby D. Cycle the power to ensure that thent driver works. Establish a theory of probable causes of the incompatible driver.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Always on C. D. Standby B. Any Time.actualtests. Always on C. actions and outcomes. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam.com Ac QUESTION NO: 782 tua lTe sts .www. Which of the following is the LAST step that should be performed? A. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A." . Document findings. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A.co m 237 . Escalate the problem to the next tier support. B.

C. relax and try to be as calm as possible while working. Send them off on a small task to get a moment to concentrate and finish the job. It is getting to the point that is becoming a distraction. "Pass Any Exam.co m 238 .www. Answer: D QUESTION NO: 784 A CRT has stopped working. Which of the following should be done to ensure safety? A. Explain that what is being done is extremely complicated and requires concentration. B.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home.actualtests. Move some of the devices to other outlets and replace the power strips with surge protectors. D. CRTs are being replaced by LCDs. Eight D. B. Continue answering the questions. D. Answer: D QUESTION NO: 785 A. Which of the following should the technician do? A. the customer is asking questions wanting to know every step being performed and why. C. Dispose through proper channels or send it to be repaired. Check that the tube and capacitors are intact. two monitors. two printers. Zero B. Put on an ESD strap and inspect the internal components. Six C. B.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . Move the printers to their own UPS to cut down on the amount of devices going to the outlet. Ask to be excused to use the phone to take a small break outside to get some air. Throw it in the trash. Any Time. Which of the following is the BEST solution? A. and a mini refrigerator are plugged into one power strip in a single outlet." . Twelve Answer: A QUESTION NO: 786 Two workstations.

Any Time. Have an employee work nights to perform the shut down. Replace the power strips with UPSs and eliminate the extension cords. Install power strips in the office. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . C. Replace the CMOS batteries to all affected equipment. Have employees shut down their computers before they leave and perform the calculation during their down time. Setup a hot site for the office so all data will be backed up." . "Pass Any Exam. C. Replace the power strips with surge protectors with longer cords. D.co m . D.www.CompTIA 220-701: Practice Exam C. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Roll back to a previous restore point. B. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS.actualtests. tua lTe Computers are left on overnight to complete certain calculations and tasks. B. There are UPSs connected to the equipment but they only last about thirty minutes. Which of the following actions should the technician perform FIRST? A. and properly shuts down the computer. D. B. Install a UPS in the office. D.com 239 Ac A. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. Restore all files from a storage device. Load a full backup onto the workstation. C. Install a generator in the office. Install software that saves work. closes programs. Prepare system for automated system recovery (ASR).

Answer: C "Pass Any Exam. Install an access point. Change the computer from a laptop to a desktop. Enable DHCP on the laptop. Each time the customer closes the laptop the computer goes into standby. Press the function key and then configure the projector settings.www. D. Use alt + tab to toggle between screens.co m 240 ." .CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. Use the function + f10 key to toggle between screens. C. Change the power settings in power management. B. Set the SSID code on the laptop. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Any Time. Reboot the laptop to toggle image between screens. C. D.actualtests. Which of the following should the customer perform? . B. Which of the following would the technician recommend for the client? A. Use the function + f8 key to toggle between screens. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Install a wireless modem. Which of the following should the technician do to solve this issue? A. The client would like to access the network from outside the home and on the top floor. D. Change the power settings on the projector. C. B.com Ac tua lTe A.

AGP slot C.co m 241 . Install more memory in the system.actualtests. This might be an indication that the battery is failing and can no longer hold a charge.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. Cools the power supply C. Prevents the monitor from overheating lTe sts . C. Use hyper-threading. D. Heatsink B. Answer: B QUESTION NO: 796 "Pass Any Exam. Dissipates heat from the chips D. Prevents motherboards temperature from getting to low B. B. Answer: C." . Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. CPU slot D. The screen is set to automatically dim to optimize battery power when power is disconnected. Install multiple fans. Install a liquid cooling system. D.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. B.www. The LCD inverter board is going bad. Which of the following is the BEST recommendation to make? A. The LCD backlight is failing.com Ac tua Explanation: A. C. Any Time.

the LCD screen gets dimmer.168. D.co m 242 . Smart key C.actualtests.10 "Pass Any Exam. The LCD inverter board is going bad. Biometrics D. Ergonomics B." . 192.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. Which of the following authentication technologies can be used? A. This might be an indication that the battery is failing and can no longer hold a charge. 169.254. When the user connects the AC power. To protect the CPU from direct contact with theheatsink. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. To provide insulation around the processor.1. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A.www. To provide thermal transfer from the CPU to theheatsink. B.com Ac tua lTe sts . Any Time. The screen is set to automatically dim to optimize battery power when power is disconnected. Which of the following should a technician tell the user? A. 172. D. The LCD backlight is failing. C. To prevent memory vibration caused by theheatsink fan. C.1 C.16 B.16 12. B. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop.0. the LCD returns to normal brightness.

18.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.128 B. 192. 192. 92.18.25. 129. 129.168. 129.1. 201.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.9 D.1.1 B. Any Time.1 B.1.16. 192.29. 192.168.168.actualtests.www." .29.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.128 Answer: D Which of the following IP addresses is a class B address? A.168.16.25.CompTIA 220-701: Practice Exam D.10. 92.128 D. 201.18.254.254.co QUESTION NO: 801 m 243 .253.253.254.9 D.com Ac tua lTe sts .254.10 C.25. 92. 169.16.10 C.1.1 C.

255 lTe Which of the following IP addresses is a loopback address? sts .10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.255.com Ac tua A.0. 9ca5rl D. 169.168.168. 169.1. 192.18. June171988 C. 192.168. 192.25.16. 92. 172.10 B.0. 129.10.9 D.1 D.10 D. Any Time.168.10 B.actualtests.128 B. 201.1 C. 192.10.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A. 255.www. 127. s1A@r4A&! B. comptia1 Answer: A "Pass Any Exam.255.1 C." .CompTIA 220-701: Practice Exam A.29.253.254.254.254.co m 244 .10 C.10.0.16.10.0.

Blu-Ray B. B. Flash C.com Ac tua lTe sts . D. Document the problem. Keyfob D.www. Take the computer apart piece by piece until the problem is identified. DVD D. Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. CD "Pass Any Exam. Resolve the problem. BIOS password B. SSID C. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A." .CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure. Keylogger C. C.actualtests. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A. WEP B. WPA D. by default? A. Any Time.co m 245 . Recreate the problem.

www.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 . DVD C. Graphics C. PCIe B. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A. NIC B. Parallel .com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A.actualtests. Modem C. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. IEEE 1394 D. Any Time. Flash B. Capture D. HDD D." .

802.11a B. Windows Media Center C." .www. Windows XP Answer: D "Pass Any Exam.CompTIA 220-701: Practice Exam A. WindowsVista Ultimate C. Bluetooth C. WindowsVista Premium B. Keyboard C.co m 247 . Any Time. Infrared D.actualtests. Touch screen D. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. Windows 2000 D. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A.com Ac tua lTe sts QUESTION NO: 816 . WindowsVista Basic B. KVM B. Windows 2000 D.

To allow RAID support C. Any Time. Add and Remove Programs "Pass Any Exam. User access and permissions options E. File encryption options C.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). Files can be larger than 256MB B. A.actualtests.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Support for file encryption D. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C.www. Legacy support for older systems . Macintosh PC read/write access D. Network Neighborhood> Ethernet controller B.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A." . To support dynamic disks B. My Computer> System> Performance> Settings> Virtual Memory B. Ability to share the file and folders Answer: B.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A.

A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. WEP64 B. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. Contain on a sticky note on the back of the monitor B.CompTIA 220-701: Practice Exam C.com Ac tua lTe sts QUESTION NO: 823 . Control Panel> Power Options D. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A." .www. WPA Answer: C "Pass Any Exam. Never write down the passwords C. Hide a password document in the workstation D.actualtests. In a Windows Vista workstation.co m 249 . sigverif C. WPA2 D. sfc B. WEP128 C. ipconfig D. which of the following commands would the technician use? A. Any Time.

Answer: C QUESTION NO: 827 A print job fails to leave the queue. Give the caller the information and inform an IT manager. dependency services. Give the caller the username and password. registry level services. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. B.msc "Pass Any Exam. the print spooler requires other services to be running first. Any Time. Refuse the callers request and inform the police. Windows Spool Service C.com 250 Ac tua lTe sts ." .actualtests.www. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly. Which of the following services may need to be restarted? A. These types of services are known as: A. D. perfmon. They state they need to upgrade the antivirus protection on the workstation.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk.co m . C. driver level services. Printer Driver B. C. Which of the following should the employee do? A. They ask the employee for their username and password. Print Spooler D. D. B. primary services. Refuse the callers request and inform an IT manager.

link and Lynx. D.co m . how might a technician determine if the unit has WiFi capability? A. Without knowing the specifics of that model.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. Other companies use other names. A 32-bit operating system and a 64-bit processor C.CompTIA 220-701: Practice Exam B. Serial B.com 251 Ac tua lTe sts . to describe their 1394 "Pass Any Exam.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire. A 64-bit processor and a Vista Home Basic operating system B.www. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. B. Check for an external antenna.actualtests. Check the Device Manager for a wireless network device. IEEE 1394 D." .msc C. Check forWiFi radio on/off switch on the function keys. Any Time. A dual-core 32-bit processor and a 64-bit operating system D. C. Check for an externalWiFi on/off toggle switch. such as i. eSATA C. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. print D. printmanagement. services. 802.

such as video devices. This type of repair will not affect it.com 252 Ac A." C. In the middle of doing the repair. Your data should be fine.www. I am not replacing the hard drive. the phone rings. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. This is because it is not only high speed but also supports isochronous data. Which of the following is the BEST response? A.CompTIA 220-701: Practice Exam products. "Here is all my documentation for the repairs. D." B. Take the call. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. Well. I replaced the motherboard.actualtests. Which of the following is the BEST response? sts ." B. Any Time. which is the main circuit board for the PC. Have the phone onvibrate before starting the repair. Apologize and excuse oneself for a moment to take the call quickly outside the room. B. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. "Pass Any Exam." ." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. D. C. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. I cannot guarantee that your data will not be lost. C. please read it and then get back to me with any questions. Which of the following is the BEST action? A.co m . which means delivering data at a guaranteed rate. "I replaced some of the computer parts and now it is functional. I will let you know what happens after the repair. "I am not sure if your data will be lost I will confirm with my manager.

D. C. Front panel media lock B. Partition the drive into two logical drives.co m . Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. Biometric fingerprint scanner "Pass Any Exam. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Any Time. Immediately leave and go to another room to take the call and deal with the repair later. while protecting the data from the operating system related issues? lTe sts .actualtests. Partition the drive into two physical drives making C: the OS and D: the data. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system.com 253 Ac A. B. Keylogger C. D." .CompTIA 220-701: Practice Exam D. Do the repair.Attributes. Hide the sensitive data from casual view using folder Properties . Encrypt the sensitive data so that it cannot be read without a key. C. Which of the following is the BEST response to the clients next repair order? A.www. Do the repair with a good attitude. but let the client know that the client will be charged extra for the same repair nexttime. Show the client how to put the keys back on. making C: the OS and D: the data. Refuse to do the repair until the client learns how to type with long fingernails. B. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client.

B.www. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Cover the extra power plugs not being used with electrical tape.actualtests. Install an uninterruptible power supply (UPS). Leave it up to the client to take their own precautions. D. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. Which of the following is the BEST action to take? A. Replace all cooling fans with new ones. C. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. D. Larger power supply D." .com Ac tua lTe sts . Any Time. UPS B. Answer: A "Pass Any Exam. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. Power strip C.co m 254 . Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. B. Tell the client they need to install a surge protector soon. Check for and remove outdated components. Remove excessive dust and loose items.CompTIA 220-701: Practice Exam D. C.

Any Time. C. D. The system specifications are still very good. Increase the systems RAM. Run CHKDSK on the hard drive.255. C.0? A. Class B C. Class C D. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. music and browse the Internet." .co m 255 .actualtests.www. Which of the following is the FIRST action to take? A. Suggest purchasing a newer processor. Defragment the hard drive. Formulate a theory. Identify the problem. Establish a plan.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly. Document the actions. Class A B. which of the following actions should be taken NEXT? A.0. B. They have had the system for two years and use it primarily to download photos.com Ac QUESTION NO: 843 tua lTe sts .255. Answer: B Which of the following network classes exists if the default subnet mask is 255.0? "Pass Any Exam. B. D.255.

Class A B.actualtests. Class A B.1. Class D tua Which of the following network classes exists if a hosts IP address is 192. Class B C.co m 256 . Class C D. Class B C. Class D "Pass Any Exam." . Class C D.0? A.www. Class C D.0.0. Class A B. Any Time. Class B C.0.255. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.com Ac A. Class B C.1? lTe sts .22.168.CompTIA 220-701: Practice Exam A. Class A B. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172. Class C D.0? A.30.0.

reserved IP address. B.172.1? A. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. D. static IP address. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. Class C D. stationary IP address." . C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. Class A B.co Which of the following devices can automatically assign host IP addresses? m 257 . Task Manager "Pass Any Exam. dynamic IP address. Router C. Hub D.1. Any Time. Switch B.com Ac tua lTe sts A.www.actualtests. Class B C. Bridge .

Double click theprinters icon.CompTIA 220-701: Practice Exam B. Device Manager C. D. right click on the print job and select cancel. right click on the print job and select delete. B. Double click theprinters icon. right click on the print job and select restart. D. right click on the print job and select restart. Any Time. D." . B.www. Double click theprinters icon. Virtual Memory D. Answer: A "Pass Any Exam. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. right click on the print job and select properties. B.co m 258 . The components driver is not found. right click on the print job and select pause. The component is disabled. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A.actualtests. The components driver is outdated. Double click theprinters icon. C. Double click theprinters icon. right click on the print job and select cancel. Double click theprinters icon.com Ac tua lTe sts QUESTION NO: 853 . Double click theprinters icon. Double click theprinters icon. C. The component is not installed. C. right click on the print job and select resume.

D.actualtests. right click on the print job and select restart." .com 259 Ac tua lTe sts . right click on the print job and select cancel. 10 "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. The print drivers have not been installed on theusers remote computer. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. D. Double click theprinters icon. right click on the print job and select properties. 5 B. Ports C. C. Answer: C QUESTION NO: 857 In Printer Properties. B. The shared printer is not compatible with the host computers operating system.co m . Security D. Simple file sharing has not been enabled on the host computer. C. Advanced B. right click on the print job and select resume. Any Time. B. Double click theprinters icon. Print sharing has not been enabled on the host computer. Which of the following is the MOST likely cause? A. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A.www. Double click theprinters icon. Double click theprinters icon.

C.com Ac tua A. Please inform me if you continue to have any problems with this PC. Please try to be more conscious of static when using this PC. Answer: D "Pass Any Exam. Be sensitive to the customer's culture. Please inform me if you think you want me to come back and check it again tomorrow. 15 D. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. C. Which of the following responses would be BEST to use? . B. C. lTe sts A technician has replaced a failed DIMM. D. Inform the customer of the expense that is being incurred.actualtests. D." .co m Answer: C 260 . Use technical acronyms to show your technical expertise.CompTIA 220-701: Practice Exam C. Please inform me if the PC will be processing more work than for which it was designed. A user checking their personal email at an office.ended questions. A remote salesman must transfer contract data to the corporate office. D. Any Time. A remote user updating the antivirus software on their notebook computer.www. A kiosk in a department store that looks up information in their online catalog. B. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. Only ask the customercloseD. B. The technician has verified that the unit is working properly and is now updating the customer on the event.

Document the entire event. D. Unplug the workstation and begin the upgrade. Document the core actions and inform the customer the repair has been completed. which of the following is the FIRST course of action to take? A. Remove the cover of the workstation case and use an ESD strap before the upgrade. C. A new service call is received. Call the service manager and inform them of the current situation. share this with the customer and take steps to minimize the reoccurrence. Upgrade the hard drive and reboot the system. share this with the customer and take any preventative measures.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. Which of the following would be the BEST choice to address this situation? A. Complete a full backup of the workstation before making any upgrades. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation. Document the solution.actualtests.www. Inform the customer of the steps taken during the repair and continue to the next service call. B. C.com 261 Ac tua lTe sts . Before starting any work on the system. B. D. Call the service manager and inform them of the current situation. Which of the following is the NEXT step to take? A. Call the customer and reschedule for another time.co m . D." . C. with a response time to another site of two hours. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. Follow the manager's instructions. Any Time. Call the service manager and inform them that the new service call cannot be made in time. Answer: A QUESTION NO: 865 "Pass Any Exam. B. Call the new service customer and re-schedule the call for another time.

NTFS.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . D. B. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam. Any Time. Answer: C Explanation: To implement file encryption on your Windows 2000 computer.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A." . NTFS-E is an invalid file system name.actualtests. CMOS B. VRAM C. Partitioning and formatting of the hard drive D.com Ac tua lTe A.INI file C. CDFS. Installation of updated device drivers sts . TPM D. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. C. Proper configuration of the BOOT.www. Installation of the NTLDR B. you can use only NTFS file system because only NTFS support encryption. FAT32. HPFS.

EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A.11g wireless signal. Which of the following is the MOST likely cause of the customers issues? A. Dual-channel C. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. The customer has installed a new cordless telephone recently that uses the 2. Any Time.0 D. Windows Vista Home Premium B.actualtests.www. and does not wish to lose any files in the process. A." . USB 2. Windows Vista Home Basic C. 802.co m . Windows Vista 64-bit edition D. Electrical surges C.com 263 Ac tua lTe sts . Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). Double-sided B. IEEE 1394a C. RFI B. RDRAM D. ESD D.4GHz spectrum. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802.11n B.CompTIA 220-701: Practice Exam A. WindowsVista Ultimate "Pass Any Exam.

E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). lTe sts A user reports that none of their documents are printing. A.co m Answer: A.www. If the printer needs a memory upgrade to print multiple documents at once. Frequency B.CompTIA 220-701: Practice Exam E. Hertz C. If the printer needs a firmware upgrade to print multiple documents at once. If the print spooler service needs to be configured for multi-page printing. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. If the printer needs the queue cleared." . D. Freeware D.B . Wattage D. Which of the following should the technician check FIRST? . Spyware B. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. Amperage Answer: C Explanation: "Pass Any Exam. C. Any Time. Trojans C.com 264 Ac tua A. WindowsVista Business Answer: D. DLLs E. B. The user sent ten different documents over a span of an hour.actualtests.

Pull over." . The technician had planned to arrive five minutes early. Any Time. Pull over. D. Use an alternate route and get to the appointment ten minutes after the scheduled time. Alkaline C. While replacing the power supply in your PC.co m . QUESTION NO: 875 How many devices are supported on a single USB port? A. "Pass Any Exam. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. B.CompTIA 220-701: Practice Exam Power supplies are rated in watts. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam. reschedule for another time. you must be careful about the wattage it provides. C. Call another technician and have the other technician reschedule the appointment for another date. Lithium Ion D. Amperage and resistance are not selling points for power supplies. 127 D. 32 B. and explain the delay. call the customer and cancel the appointment.actualtests. Which of the following is the BEST course of action? A. Nickel Metal-Hydride B. call the customer from a mobile phone. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. 64 C.www.com 265 Ac tua lTe sts . The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. It is standard among power supplies and has nothing to do with the devices connected to the power supply.

Work quickly. the customer demands the computer be replaced immediately.actualtests. Repeat the steps multiple times so that the user can understand the computer terms. C. The user is attempting to install a local printer and has become frustrated and is berating the support staff. The company has provided remote control software. After listening to the user. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. using the various OS options available. explain with authority. As the technician begins to evaluate the situation. Which of the following is the BEST course of action? "Pass Any Exam. until the technician can arrive and work on the computer themselves. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. D.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. to boot the computer and retrieve the users data to a shared network drive. Which of the following is the BEST course of action? sts . Remain calm and positive. and an error message of a corrupted file. Any Time. B. QUESTION NO: 879 A. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. The customer would like another computer so they can make their presentation that is due in an hour. B. Shut down the computer.co m Answer: A .www. the hard drive has failed and the data cannot be retrieved within the hour. Which of the following is the BEST method of working with this user? A. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. Speak slowly." . D. C. Advise the user to not do anything else. Listen and ask questions using non-technical terms.

www. Inform the customer about the need to take the call from the school. use MMC to grant administrative rights to the user. larger model. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. B.com Ac tua lTe sts . Document on the service record the steps the technician took to evaluate the drive. B.actualtests. B. The customer states they have important documents and photos on the drive which cannot be replaced. Remain positive with the user. and then explain why they cannot get the printer installed themselves. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. Request the customer to leave the room while the call is answered. C. The technician receives a call and the caller ID shows the call is from the technicians childs school. Ignore the call. Immediately stop working and leave the room to answer the call. Any Time. Which of the following options is the BEST course of action? A. in case the customer decides to sue for loss of data. Which of the following is the BEST course of action? A. Explain to the customer in non-technical terms. as the school can be contacted later in day. While the user is talking. conducting an initial evaluation of the problem with the customer. explaining you will remote into the computer and assist in installing the printer. they determine that the hard drive has failed. explaining to the user the unit will be restored as quickly as possible." . what has happened to the drive and explain the options available. Immediately replace the hard drive with a new. until they have completely calmed down. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. and then tell the user to try the install once again. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. D. but the data is gone.CompTIA 220-701: Practice Exam A. such as a data recovery service. Listen calmly to the user. Answer: D "Pass Any Exam. D. C.co m 267 . D. C.

D.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed.actualtests. B. Boot to BIOS/setup and confirm the hardware settings are correct.www. Document the evaluation and actions taken. Question the user to insure they do not attempt to make changes and break the computer again. Which of the following is the NEXT course of action? . Test the computer to determine the probable cause of failure. Question the customer on any changes made to the computer before installing the video card. Which of the following would be the NEXT evaluation step? tua lTe sts A. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Replace the PS2 keyboard with a USB keyboard and try again. Discuss options acceptable to the customer to address the issue.co m The technician has completed the repair action on the computer. Establish the probable cause of the card failure for the customer. C. C." . D. Any Time. the video card is failing. Install an on hand video card and show the customer it is repaired. Which of the following is the NEXT step to take? "Pass Any Exam. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. Check the work area and keyboard for foreign substances. They have checked the printer and found coworkers have been printing documents. B. Check the power connections to the equipment and see if there is a surge protector in use. C. .CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. Re-evaluate the repair theory to ensure the issue will not occur again. Which of the following is the NEXT step to take? A. B. D.

B. Install the card using the customers log in. Answer: B QUESTION NO: 888 A.co m 269 . D. After inserting the PCMCIA card. Which of the following actions will BEST resolve the issue? A. D. and then configure the card using the administrative account. B. Ask the customer if they have installed a local printer at home. The technician has to turn on plug and play before the scanner will work. Which of the following describes the NEXT step to take? lTe sts . Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. have the customer test the card using their log in. B. Ask the customer to open the printer properties and check the page size and paper orientation. The technician has to use Device Manager to update the drivers and then attach the scanner. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. plug in the scanner.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. D. The technician needs to install the scanner using the instructions provided. as this may have deleted the network printer.CompTIA 220-701: Practice Exam A. C. check Network Places to ensure proper card functionality. After installing the card. C. Check that the network printer is connected to the USB port on theusers computer. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer.www." . ensure the phone and modem properties are set for the local area code.actualtests. Any Time. After installing the card with the administrative account. C. The technician has to boot. and then install the drivers.

QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. A." .www.co m . B.actualtests. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. HTTP B. Any Time. NETBEUI is unavailable on non-Windows operating systems. If wireless security is enabled on the network. D. Docking stations will only work if an external power supply is connected. NETBEUI is designed to be used on small size LANs. TELNET C.com 270 Ac A. B. When the Bluetooth function is enabled. the embedded keyboard will not function correctly. DNS D. C. C. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. Bluetooth devices will need to add the security code. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A. D. the Infraredport will no longer function. If the external keyboard number lock is toggled on. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). NETBEUI can only be used on pre-Windows NT networks. B. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab.CompTIA 220-701: Practice Exam A. C. "Pass Any Exam.

and begin running diagnostics on the printer. tua lTe sts A customer reports that a computer can no longer print.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. Verify which printer the customer prints to. turn the printer off and on. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. Redirect the customer to another printer if available. D:\i386\tools\console B. They are susceptible to failure typically caused by strong vibration or rough handling. C. B. and verify the correct tray is being selected before printing. E. and then attempt to print from the computer. They require more power than other drive types. The customer works at a company where the users all print to networked printers. ensure the device is still online. They have a larger platter than other magnetic devices. run a self-test. NETBEUI is not a routable protocol. D:\i386\tools /cmdcons C.CompTIA 220-701: Practice Exam D.actualtests. Any Time. and send a print job. Which of the following is the BEST approach the technician should take? . turn the printer off and on. Ask the customer which printer the customer prints to. "Pass Any Exam. D:\i386\utilities\console D. Reinstall the printer drivers." . B. D. Answer: A. They have no moving parts and can tolerate vibration.co m Answer: D 271 . run a print engine test. D. NETBEUI can only be used with DHCP. is setup as the default printer.www.com Ac A. C.

and require more power. D. USB hard drive B. Blu-Ray drives can read Blu-Ray media.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . which of the following holds true? A. more reliable. more reliable. Solid state drives are faster. and require less power. SATA drive sts . D. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. DVD media. Flash drive D. C. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. B. and require more power. C.actualtests. Solid state drives are slower. but not CD media. DVD drives can readBlu-Ray media. DVD media. IDE drive C. more reliable.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. B. and require less power.com Ac tua lTe A. but not CD media. and CD media." . Any Time. magnetic drives. DVD drives can readBlu-Ray media. Solid state drives are faster. Blu-Ray drives can read Blu-Ray media. more reliable. Solid state drives are slower. DVD media. DVD media.www. and CD media.

actualtests. A switch interconnects one or more networks." . "Pass Any Exam. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23.www.CompTIA 220-701: Practice Exam A. B. by default? A. A router broadcasts all data packets that are sent on the network. and a switch transmits data directly to the device. A switch interconnects devices on the same network to be able to communicate. B. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. where a router interconnects devices on a network. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. C. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. 20 B.co m . Any Time. Which of the following ports needs to be blocked to prevent Internet access? A. 23 D.com 273 Ac tua lTe QUESTION NO: 901 sts . C. where a router interconnects one or more networks. D. 21 C. HTTPS D. Liquid cooling systems are more effective at cooling the processor. Liquid cooling systems are less efficient than the traditionalheatsink technology. FTPS C. FTP B. Liquid cooling systems are less effective at cooling the processor.

A switch broadcasts all data packets that are sent on the network. Wake on LAN (WOL) B. C. Any Time.co m 274 . Standby C.actualtests. which of the following is the BEST task to perform? A. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. Format the hard drive.com Ac tua lTe sts . CDFS D. Suspend D. Hibernate Answer: D "Pass Any Exam. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC. Partition the hard drive. which of the following file system formats would be the BEST choice for security purposes? A. NTFS B. B. FAT32 C.CompTIA 220-701: Practice Exam D. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. D.www." . Update the device drivers. Backup the hard drive. and a router transmits data directly to the device.

com 275 Ac tua lTe sts . SAFER+ is used to encrypt Bluetooth communications. System Information C." . WPA2 Answer: D Explanation: WPA2 is the more secure 802. WPA D. Security key used C.www. Disk Management D. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. WPA was an upgrade. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam. WEP B.co m . Any Time. but that could be easily hacked. Encryption type D.11i network standard that ensures the most secure wireless encryption. WEP2 C. WEP was the original encryption standard developed for WiFi networks. Broadcast name B. Device Manager B. but WPA2 was the most secure standard. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A.

A program that appears to be harmless but has a malicious agenda. Ctrl + Alt + L D. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts ." . Port 25 is no longer being used. Drive lock D. QUESTION NO: 910 Which of the following BEST describes a virus? A. Which of the following has MOST likely been performed? A. IR scanner B. A malicious program that spreads itself in a system without the need of a host. Malicious code that can propagate itself to different host files.actualtests. Any Time. Port 25 has been opened. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.co m 276 . Fingerprint scanner C.com Ac A. B.CompTIA 220-701: Practice Exam A.www. Ctrl + Alt + Esc B. "Pass Any Exam. D. C. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25. A program that is used to track user information for commercial reasons. Windows Key + D C. B.

Solid state Answer: D "Pass Any Exam. Port 25 is running at full duplex. D. SATA B.www. Username and password B. Which of following drive types did the technician install? A. Data has been restored. IDE C. The hard drive is set to pre-format conditions. Data has been backed up. BIOS security D. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A.actualtests. The hard drive has been reformatted.com 277 Ac tua lTe sts . C. Port 25 is setup for port forwarding. PATA D. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. D.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. m Answer: B . Biometrics C.CompTIA 220-701: Practice Exam C. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A." . B. Any Time.

Laser barcode reader C. CCD barcode reader B. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4.co m 278 .www. Single-layer DVD D. Floppy disk C. Solid state B." . Dual-layer DVD B. Optical C. IR keyboard D. FDD D.7GB? A. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A.7GB of data.com Ac tua lTe sts . Any Time.

HDMI B." . Auto Alignment B. S-Video C. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts .CompTIA 220-701: Practice Exam A. My Network Places B. Task Manager B.actualtests. Any Time. Resolution C. Start Menu C. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. My Computer D. Degauss D.com Ac A. VGA D.www. Event Viewer "Pass Any Exam. Control Panel C. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. Task Bar D.co m 279 .

com Ac Biometric authentication is a security feature preventing access to a device. Satellite C. Fingerprint scan B. Password C. Any Time. Wireless B.actualtests. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. Verbal recognition D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Dial-up C. DSL D.co Which of the following network connections uses an analog signal? m 280 . Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Cable D." . "Pass Any Exam.www. Satellite . Which of the following is an example of this feature? tua lTe sts A. Dial-up B.

USB 1. Cell phones B. 400Mbps B. Any Time. Desktop PCs D. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A.co m 281 . USB 2." . 5 meters (16 feet) B.0 interface? A. IEEE 1394a D. 7 meters (23 feet) C. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A.1 C. 480Mbps C.0 B. PDAs "Pass Any Exam. Notebooks C.com Ac tua lTe sts . 10 meters (33 feet) D.actualtests. 800Mbps D.www.

" . 300Mbps C.actualtests. 150Mbps B. 63 D.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . Right click on My Computer > Properties > Computer Name Tab B. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. Control Panel > System Applet > Properties > Advanced Tab D. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A. 15 C.www. 7 B. 400Mbps D. 800Mbps . Any Time. Right click on My Computer > Properties > Network Identification Tab C.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A.

Any Time.com 283 Ac A. which of the following is the proper way to delete a print job in queue? A. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C." . Laptop LCD screen B. WindowsVista Business B. Intel Core 2 Duo "Pass Any Exam.www.co m . Windows Server 2003 C. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B.actualtests. Intel Pentium M B. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A.RW drive Answer: B QUESTION NO: 934 In Windows XP. Intel Itanium C. Optical DVD. Intel Pentium 4 Extreme Edition D. CRT monitor C. USB mouse D.CompTIA 220-701: Practice Exam A. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts . Windows 2000 Professional D.

the cable is plugged in and the PC is up and running. D. Older ATX power supplies have a separate P4 connector. The StickyKeys option is enabled. Answer: B "Pass Any Exam. Which of the following is the BEST reason why this fix worked? A. the technician observes the motherboards main power connector has less pins than the new power supply cable. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. C. numbers appear on the screen. Newer ATX power supplies are 20/24 pin compatible." .com Ac QUESTION NO: 939 tua lTe sts . 6-pin male to 4-pin female B. Any Time. C. Older ATX power supplies are no longer available. B. The FilterKeys option is enabled.actualtests. The NumLock option is enabled.co m 284 . B. D.www. 4-pin male to male D. 9-pin male to male C. Newer ATX power supplies do not use pins 21 through 24. After clearing it with the manufacturer. Which of the following is the MOST likely cause of this situation? A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. The ToggleKeys option is enabled. Answer: B While replacing an ATX power supply in an older model desktop PC. Which of the following is the correct cable to use? A.

Fiber B.www. DDR2 C. Printer settings D. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. RDRAM "Pass Any Exam. Between the CPU and RAM B. On the front side bus D. On thesouthbridge chip C. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A.actualtests. SODIMM D. Print queue C. Any Time." . Cable C. Print test page B.com Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. DSL D. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A.co m 285 . SDRAM B.

801." .www.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A. UTP . STP D. Non-plenum C. Plenum B. Any Time.11g D. BNC B. 802. RJ-45 D.11a B. 802.actualtests. 802. ST C. by default.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 .11n C. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A. has the GREATEST throughput and amount of coverage? tua lTe sts A.com Ac Which of the following wireless types.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam.

Trojan attack C. Dealing appropriately with confidential materials B. Maximum input voltage B. Press ctrl + alt + delete on the keyboard. Any Time. The technician explains this is against company policy. Maximum output wattage D. The employees signing this memo and carrying out these new procedures is an example of which of the following? A.www. Denial of Service (DoS) attack D. Attach an external keyboard.com 287 Ac A. B. Compliance in the workplace "Pass Any Exam. C. Which of the following threats has been attempted? sts . Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. Maximum resistance C.CompTIA 220-701: Practice Exam A. D.actualtests." . Update the keyboard drivers.co m . Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. Social engineering B. Which of the following is the NEXT step in the troubleshooting process? A. Re-install the OS.

T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. Despite the stricter performance specifications. 328 meters (1076 feet) B." . 30 meters (100 feet) D. token ring. Event Viewer B. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. Which of the following should be used? sts QUESTION NO: 952 .com 288 Ac tua A. Cultural Sensitivity D. Task scheduler C. and ATM. Self monitoring. Unclassified B.A. analysis and reporting technology (S. Configuration Utility D.www. Exceptions C. 150 meters (492 feet) "Pass Any Exam. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. Which of the following security elements governs data sensitivity? A. Any Time. 100 meters (328 feet) C. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. Professionalism in the workplace D.M. It is company policy that all documents be labeled even if they are not sensitive.actualtests. A.co m .CompTIA 220-701: Practice Exam C.R.

. Alkaline D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. Any Time.www. fixed resolution of an LCD is called the native resolution. NiMH C. Besides they only receive charge if the voltage is low. A.co m Explanation: The single. Pixelation D. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A.com 289 Ac tua lTe sts . This chemistry has a high energy density and is lightweight. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. Contrast ratio C." . Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices.actualtests. Native resolution B. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. NiCd B.

You always need to compromise in configuration when you purchase a laptop in your decided budget. ACPI must be supported by the computer motherboard.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance." . basic input/output system (BIOS).www. Increased performance C. The motherboard must support ACPI D. Desktop replacement D.CompTIA 220-701: Practice Exam A. Portability B. YOU must be running Windows 95 or later C. .actualtests. Any Time. The BIOS must support ACPI B. the motherboard and processor must support the standard. Higher-quality construction Which of the following is not a requirement for ACPI to function? A. and the operating system. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A. QUESTION NO: 959 "Pass Any Exam. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers.co m Answer: B 290 . A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. True B. Answer: B Explanation: You need Windows 98 or later to use ACPI. In addition. The processor must support ACPI.

co m 291 . EMI Answer: A "Pass Any Exam. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. 72-pin SIMM C. 200 MHz and 266 MHz with operational voltage 2. Touchpad B. 184-pin DIMM D.www. such as wireless communications. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. The SDR SDRAM uses DIMMs with 168 pins. CRT D. Mouse C." . The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. RFI B.actualtests. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A.com Ac tua lTe sts . The SIMM is the predecessor to the DIMM. ESD C. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick. Point stick D. 168-pin DIMM B. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. Any Time.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A.5v.

Run Windows without processing AUTO EXEC.www.) A. Logic bomb D. Boot the system without scanning drives.com 292 Ac tua lTe sts A. The server log Answer: B. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A. Windows loads only basic files and drivers so that you can find out the configuration errors easily. Where could you check for troubleshooting information? (Choose all that apply.BAT and CON FIG. Start Windows using only basic files and drivers. DOS B. The manual that came with the card D." . Any Time. Another computer with the same video card B. Skip loading the Registry.co m What does Safe Mode allow you to do? . Worm C.SYS B.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers. thus forming an image on the drum? "Pass Any Exam. C. The video card manufacturer's website C.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. . D.actualtests.

thus forming an image on the drum. C.www. Developing D. Generators eliminate the requirement to establish log-in attempt limitations. Generators eliminate a user's tendency to create passwords that can be a security liability.com Ac tua A password generator can be part of a password manager.EXE "Pass Any Exam. Transferring C. Dirty drum D. D.CompTIA 220-701: Practice Exam A. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. Writing B.co m 293 .actualtests. Generators extend the requirement to periodically change passwords. Brokenfuser Answer: B QUESTION NO: 967 A. Any Time. When a password policy enforces complex rules." . B. Automated System Recovery (ASR) B. Generators create new passwords every time a user signs in to prevent social engineering. What can we benefit from a password generator? lTe sts . QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A. RDISK. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. Worn pickup rollers C. it can be easier to use a password generator based on that set of rules than to manually create passwords. Defective toner cartridge B.

AC out B. CSMA/CA D. of power supplies and AC adapters? A. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. respectively.com 294 Ac tua lTe sts . A. True B. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. Enhanced Startup Disk (ESD) D. DC out D.co m . Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP.actualtests. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. CSMA/CD "Pass Any Exam. which one accurately represents the input and output. DC in. and CD media. OSI B. False Answer: A QUESTION NO: 970 Of the following voltage pairings. ISO C. you need to use Automated System Recovery (ASR).www. Any Time. DC in. DVD media." .CompTIA 220-701: Practice Exam C. AC in. AC in. AC out Answer: C Explanation: The AC in. DC out C.

11g tua Which of the following wireless IEEE standards operate on the 2.) lTe sts .11d D. 802.actualtests. Complete B. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam. Incremental D.www. you need to select the normal backup type.co m . QUESTION NO: 973 Answer: B.11a B.11b and 802.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A.11b C.4GHz radio frequency and are directly compatible with each other? (Choose all that apply. 802. Any Time. 802. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit." .com 295 Ac A.4GHz radio frequency range and are directly compatible with each other are 802. Copy backs up all files but does not clear the archive bit.11a operates in the 5GHz range and 802.11d is not a commonly implemented standard. 802. 802. There is no such option as Complete backup. Although Incremental backup clears the archive bit. The normal backup clears the archive bit after backing up to let the system know that the file was backed up. it only backs up files the files that have changed since the last backup.11g. Normal C.

Security zones D. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1.co m 296 . . 720KB C.44MB. SETUP. QUESTION NO: 977 "Pass Any Exam. Perimeter security B.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A.actualtests. The extended-density 3½? floppy diskettes can be formatted to 2.BAT B. It is the first layer of access control that is intended to delay or deter entrance into a facility. WINNT. Any Time.CompTIA 220-701: Practice Exam A.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A.44MB D. Mantraps C. 2. 360KB B. INSTALL. WINNT32." .EXE D.88MB. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively. 1.EXE C.www.

Star B.Only attributes on the file before you replace the file? A." . AUTO EXEC. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A.Boot file issues Answer: C "Pass Any Exam. Configuration file issues C. Ring D. ERASE C. BUS C. UNDELETE B. A. and then remove it from laptop. ATT RIB D.co m .BAT issues D. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A.actualtests. System. True B.CompTIA 220-701: Practice Exam In order to delete and/or replace system files. System files not found B. Swap file issues OE. and ReaD.www. which command do you use to remove the Hidden. Any Time. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first.com 297 Ac tua lTe sts .

Virus attack D." . Which type of attack is probably occurring? A.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol. Any Time. System "Pass Any Exam. Archive D. The server indicates that it has exceeded its session limit. False . False tua QUESTION NO: 983 lTe Answer: A sts A.www.com Ac A.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. B. True B. Read Only C. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A. TCPACKattack B. Smurf attack C.actualtests. m 298 . True B. Hidden.

HTTPS Answer: C.actualtests. FTP C. What services are associated with these ports? (Choose two. and System attributes on the files. DSL D. Dial-up Answer: C QUESTION NO: 987 USB. The attributes such as Encryption and Compression are not supported by FAT 32. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . Archive. eSATA and Express Card/54 are examples of hot pluggable devices A. HTTP D.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Any Time. Telnet B.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden. Refer to the following Internet connectivity methods.D QUESTION NO: 986 A. port 443 and port 80 have been disabled. Satellite C.C. They are supported by NTFS files system.www." .) A. True "Pass Any Exam. Cable B. QUESTION NO: 985 You are administering a system that has been locked down for security reasons. Compression Answer: A. You notice that among all of the other ports.co m 299 . Read Only.CompTIA 220-701: Practice Exam E.B.

" .co Answer: D m 300 . POST B. Because it is antiquated technology. the floppy drive requires no external access. User Accounts C. Hide answers/explanations Atypical backlight technology is A. LDAP Answer: C "Pass Any Exam. CCFL C. you must insert the connector correctly or the drive can be damaged. Like DVD. Like a hard drive. Any Time.ROM drives. D. BIOS D.www.com Ac tua lTe sts QUESTION NO: 989 . False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A. once setup. floppy disk drives can no longer be purchased new. LCD D. is necessary to be entered before booting into the operating system? A. Although some drives might not clearly key the receptacle for the Berg power connector. B. CRT B.CompTIA 220-701: Practice Exam B. LED Answer: B QUESTION NO: 990 Which of the following password.actualtests. floppy drives have a 5.25-inch form factor and must be installed in the larger drive bays C.

Floppy D. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. if it is used in a hotel or on an airplane. Live CD B. Network C. however. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards. B. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. modern operating system on a computer lacking mutable secondary storage? A. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations." .actualtests. Any Time. Which of the following feature enables that? A. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. C. Hardware profile C.com Ac tua lTe sts . which statement concerning CPU and RAM configuration is most true? A. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. a portable computer with a docking station is generally connected to a local wired network. the portable computer will automatically connect to a wireless network. Driver signing D. Roaming profile B. "Pass Any Exam. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. D.co m 301 . For example.www.

malicious software that monitors Internet surfing habits C. Remove DVD.com 302 Ac tua lTe A. HTTP sts . Any Time. During your working hours.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. Remove LCD C. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. WAN D.www. malicious software that changes the user's home page D. VPN C. what is your recommendation so as to avoid the potential damage during transit? A.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A.actualtests. Remove Backlight D. malicious software that is self-replicating and self-propagating B. FTP B. Remove PC card adapters B." . malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company. As an experienced technician.

Default gateway D.) A.B A. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. B. D.co m 303 . False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. C. A VPN is a private network between two computers using wireless cards without using a wireless access point between them.actualtests. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 . IP address B. True B. C:\System\Windows32 C. Subnet mask C. A VPN is a secured line of communication between two points through a public network. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date.www." . C:\System32\Win B. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. Any Time.com Ac tua lTe Refer to the following descriptions. C:\Win\System32 "Pass Any Exam. DNS server Answer: A.

" .www. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. what is the error that will be generated? . System lock-up sts When a Windows-based application attempts to access memory another program is using. Windows protection error B. Any Time. ZIF C. Backlight B. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot.actualtests.CompTIA 220-701: Practice Exam D. Inverter C.co QUESTION NO: 1002 m 304 . LPGA D. Socket479 B. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. SPGA "Pass Any Exam.com Ac tua lTe A. General protection fault C. Screen D. It also occurs when a program tries to access a memory address which does not exist. Illegal operation D.

The dual layer capacity of Blu -ray disk is 50 GB. Double-sided. single-layer DVD. Any Time. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. Drive interface B. Moving the mouse pointer to the top of the Taskbar. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. Left-clicking the mouse and double-clicking the Taskbar C. Highlighting the Taskbar and double-clicking in the center tua lTe sts .R D. Right-clicking the mouse and dragging the Taskbar to make it bigger B.co m 305 . Single-sided.www." . Host adapter Answer: A "Pass Any Exam. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A. and then clicking and dragging D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. No other given options can store roughly more than 17GB of data. Double-sided.actualtests. Double-sided. Hard disk D. single-layerBlu-ray disc C.com Ac A. double-layer DVD+R B. Controller C. pausing until the pointer turns into a double-headed arrow.

Spilled liquid B. Any Time. What term do you use to describe attacks of this type? A. IDS system C. What is usually a cause of this? A.co m . Perimeter security D. 23 D. take advantage of human shortcoming to gain access that should otherwise be denied. QUESTION NO: 1007 To increase security. A HDD magnetically stores data on discs that are known as platters. 22 C. Some attacks. you decide to use your firewall to block the Telnet protocol.com 306 Ac tua lTe sts . 21 B. Improper manufacture C. and a host adapter. you explain. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. you're trying to educate users on the importance of security. Biometrics "Pass Any Exam.www. you notice a discolored area." . controller. Power surge D.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. Social engineering B. You explain to them that not every attack depends on implementing advanced technological methods. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. Which port will you need to block to prevent Telnet from being used? A.actualtests. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard.

link and Lynx. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple.co m 307 . 63 D. This is because it is not only high speed but also supports isochronous data.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. 127 C. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A. Other companies make use of other named such as i. /help C. lTe sts . A. It was used with trademarked name FireWire." . /more Answer: A QUESTION NO: 1012 "Pass Any Exam. such as video devices. 15 B.actualtests. /? B. which means delivering data at a guaranteed rate.www. to describe their 1394 products. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. which can connect up to __peripherals in a daisy-chained topology. /and D. Any Time.

Ping B. sts .www. Left-click a directory and choose Find. B. Daisy wheel D. Click Start-> All Programs-> Search. Any Time. Ipconfig C. Answer: D "Pass Any Exam. C.co m 308 . D. Run search." .CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. how can you start a search for files and folders? A.exe at the command prompt. Toner cartridge C. Click Start-> Search. Ink cartridge B. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Tracert D. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides.actualtests. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A. Paper tray Answer: A QUESTION NO: 1014 In Windows XP. This ink is fired through Ink Cartridge.

Class A B.co m You have a computer with the IP address 171. Answer: C. which of the following are good procedures to follow? (Choose all that apply.1.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment.226. Any Time. C. C.www. Use a cart for heavy objects. D.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Class B C." . Ensure that there are no safety hazards in your path. Provide properly maintained tools and equipment.C.) A.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. Keep records of accident reports.) A. Berg "Pass Any Exam.18. B. Answer: B.com 309 Ac tua lTe sts A. B. Lift by bending over at the waist. What class is this address? .actualtests. AT system connector B. Class C D. D. Display an OSHA poster in a prominent location. Attend yearly OSHA safe work environment seminars. Carry monitors with the glass face away from your body. This is not a valid IP address .

the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. For example.actualtests. S3 D. . ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A. S4 QUESTION NO: 1020 A. you see residue from previous images on the output. S1 B." .www.com Ac tua lTe sts The docking station adds expansion capabilities. A bad erasure lamp D. Any Time. True B. as well as additional ports. A faulty transfer corona wire B. A broken cleaning blade Answer: C.CompTIA 220-701: Practice Exam C. without sacrificing the mobile computing functionality of the machine.D QUESTION NO: 1022 "Pass Any Exam. What two things are the most likely causes of this problem? (Choose two. An overheating printer C. S2 C.) A. to a laptop.co m Answer: C 310 . False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. Molex D.

Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9." . Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year. Before leaving the Repair Center. Ask the customer to check daily to see when it is completed. the customer is anxious to know when he might come back to pick up his computer. SoliD. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. SATA hard drives most often use the same type of power connector as PATA hard drives.com 311 Ac tua lTe sts . B. C. D. What is the best answer to that? A.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A.www. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. Memory cards C. Therefore they use Molex connectors. Molex connectors are used with PATA hard drives. Any Time. The technician will get back to them as soon as possible. C. So. The 4 pin Berg connectors provide power "Pass Any Exam. he takes the computer to the Repair Center and as a technician. while Berg connectors are used with floppy drives. there is something wrong with it. B. Thumb drives B. Inform the customer that others are waiting. but he has no idea what the problem is.state drives D. Give the customer an estimated time for repair based on the technicians assessment.actualtests. you are responsible for fixing the problem. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets.co m . D. Ask the customer when they would like to have the work completed. Recently.

Any Time. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting. SATA hard drives and PATA hard drives do not use the same type of power connector. The P8 and P9 connectors are used by AT-based motherboards.000 volts is below human sensation. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A.000volts C. "Pass Any Exam." . Tablet C. It also allows you to write notes directly on the screen with a special pen called stylus. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors. 30. lTe sts .actualtests. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector. Netbook D.000volts D.co m . Both SATA Power connector and Molex connector cannot be used on the same drive. 3.000 volts to feel a shock.CompTIA 220-701: Practice Exam supply to floppy drives. Luggable B.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A.www. 300.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. It has a fliparound screen and can be held like a large notebook. 300volts B. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. The charge below 3.

actualtests. Any Time.www.com Ac tua lTe sts .co m 313 .CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB." . True B. False Answer: A "Pass Any Exam. eSATA and Express Card/54 are examples of hot pluggable devices A.

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