CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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Which of the following is needed to solve this issue? A." . Flash C. The PC needs a 24-to-20 pin ATX adapter. Which of the following can be disabled in the BIOS to prevent this message from appearing? . C. SDD B. WiFi Protected Access (WPA) D. The PC needs a 26-to-20 pin ATX adapter.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Tape D. Trusted Platform Module (TPM) B. The PC needs an AT-to-ATX adapter.actualtests.com Ac tua lTe A. Intrusion detection C.www. Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened.co m 7 . The PC needs a NLX to ATX adapter. B. D. Any Time. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A.

System Information B." . DSL B. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A. Cable C. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. Satellite D.co m Which of the following connectors are used for musical equipment? 8 .www. video and game controllers'>double click on the name of the sound card> Troubleshoot' B. 6-pin mini-DIN D. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound. how would the technician update the driver? A. DVI B. Device Manager> expand 'Sound.com Ac tua lTe sts A. HDMI . MIDI C. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. Hardware Compatibility List "Pass Any Exam. After extracting the driver. Any Time.actualtests.

D.0.255 D. 128.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long. Which of the following components has MOST likely failed? A.1.0. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur. Heat is applied to heat-sensitive media to create an image. Toner is applied to a photoconductor and transferred to the media. 224. sts In the laser printing process. Sound card B.0. Watson D.255. A wax-based substance is melted and applied directly to the media. C. However.255.255.1-126.255.255 C. 192.255.actualtests. which of the following is true? .255.0.0-191. Dr.1.www. Toner is sprayed to the media. Any Time.0-223.CompTIA 220-701: Practice Exam C. and 2 short beeps. the beep codes may vary.255 B. 1. because of the wide variety of models shipping with this BIOS.255. "Pass Any Exam.com 9 Ac tua lTe A.co m Answer: A . Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A.0. B.0. NIC D." .255. Power supply C.0-255.

WPA encryption B. The technician comes to the conclusion that liquid was "Pass Any Exam." . PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue. in which the keys are not typing anything within document editing software. BNC .co Which of the following connector types is used on CAT5e cable? m . SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A.www. DVD C.com 10 Ac A technician is installing Windows Vista onto a new computer locally.actualtests. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. Blu-Ray D. After questioning the user. MAC filtering C. Which of the following describes the method the technician would MOST likely use? tua lTe sts A. RJ-45 B. NAT translation D. Floppy B. RJ-11 D. ST C. the technician discovers that the user was eating lunch while typing the document.

Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). 15 E. A. AGP and ISA cards) used 5 V or 3.www. The printer successfully feeds paper through the unit while running the manufacturer's print test. Check the ink cartridges for proper ink levels." .actualtests. B. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer.3 B. Replace the fuser in this printer. because most of the electronic components (CPU.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. Verify the system functionality.co m . RAM. Which of the following should the technician do FIRST? A. 24 Answer: A. PCI . 6 D. QUESTION NO: 33 "Pass Any Exam. D.3 V for power supply. Replace the keyboard with a new keyboard.com 11 Ac tua lTe sts . 5 C. chipset.3 V rails. C. Make closing notes of the repair. B. Any Time. Update the firmware in the printer. D. but nothing is being printed on the paper. C. According to the troubleshooting theory.CompTIA 220-701: Practice Exam spilled onto the keyboard. Check the toner levels in the printer. Ask the user open-ended questions. 3. which of the following would be the NEXT step to follow? A.

CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A. Provide for heat transfer from a component to theheatsink D. Update the video driver B. 80 "Pass Any Exam. KVM D. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A.com Ac A. Roll back the video driver C. when the video game starts the computer crashes.actualtests. Any Time. Insulate a component from the friction of theheatsink B.co m 12 ." .www. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer. 21 B. 25 D. Smart card reader C. Barcode reader B. Reduce heat on a component through evaporation C. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts . 23 C. Run a System Defragmentation D. Which of the following should the technician perform FIRST? A.

com 13 Ac QUESTION NO: 39 tua lTe sts ." . Any Time. C. Leave the document open and do not mention it to the user and proceed with the work. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them. When the system is first turned on it will prompt for the Power On password.www. Recommended for ceiling use only D. Copy the document to a network drive as a backup so that work can proceed. Which of the following steps would be BEST to take? A. Without it the computer will not "Pass Any Exam. Complex logon passwords D. B. Close the document without commenting to the user and proceed with the work. Ask the user to close the document so that the work can proceed. Intrusion detection C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Recommended for analog phone lines B. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. Upon making the connection. Power on password B. D. Flexible PVC outer jacket C.actualtests.co m . the technician discovers the customer has a confidential document open. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A.

The computer's BIOShas the flash drive above the hard disk in the boot order priority list. B. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. C. B. The computer's BIOShas the USB printer below the hard disk in the boot order priority list.CompTIA 220-701: Practice Exam continue to boot. and USB webcam installed and connected. Which of the following is MOST likely preventing the machine from booting normally? A.www. D. D. the card refuses to fit into the expansion slot. The card is a PCMCIA card and the laptop supports PCI Express cards.actualtests. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup.' It has a USB flash drive. The expansion slot needs to be enabled in the BIOS first. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found. The card needs to have the compatibility jumpers set before it can be installed into the system. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. USB printer.com Ac QUESTION NO: 42 tua Answer: D lTe A. C. sts . However. RJ-11 C.co A technician is trying to install a previous-generation expansion card into their new laptop. BNC D. The card is a PCI Express card and the laptop supports PCMCIA. Which of the following is MOST likely the reason? m 14 . Any Time. RJ-45 B." . Answer: B "Pass Any Exam.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Answer: A

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It is inhibiting progress because the technician cannot concentrate and becomes irritated. Update the BIOS C. another user begins asking irrelevant questions. Take a long break to step away to relax and refocus. Upgrade the processor B.actualtests. the technician checks the port the printer is assigned to and finds it is set to LPT1:. After checking to make sure the network printer is available. Which of the following is the BEST course of action? A. which of the following are best practices? (Select TWO). Start>Settings>Control Panel>Accessibility Options D. A. A. Leave the station and call another technician to complete the repair. Start>Settings>Control Panel>Administrative Tools C. Any Time. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . Delete existing programs D. Which of the following devices are the additional four pins used? "Pass Any Exam.www.D QUESTION NO: 64 While a technician is working on an employee's computer. C. Politely inform the user that all questions will be answered later.com 21 Ac A technician receives a computer that is having trouble printing to a network printer.co m . Delete personal data Answer: B. D." . Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Request the manager to assist in the situation. Start>Settings>Network Connections B. Upgrade the firmware E. B.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS.

" . Widgets D. Incompatible cabling B. The processor C. Timeliness D. Applets B.actualtests. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A. a user is unable to print documents to locally attached printers or network printers. Cultural sensitivity C.com Ac A. Features C. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Positive attitude Answer: A "Pass Any Exam. Extra drives B.CompTIA 220-701: Practice Exam A. Printer hardware problem C. Extra RAM D. Print spooler is not running tua lTe On a Windows computer.co m 22 . Incompatible print driver D. The user was able to print previously.www. Personal calls B. Any Time.

802." .www. printer. mouse. and network when using a laptop? "Pass Any Exam. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard. 802. Use a lint free cloth and glass cleaner B. Anti-virus software D.com Ac tua lTe sts . Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2.11b C.4GHz band with a maximum data rate of 11Mbps? A. Use a dry paper towel and an anti-static strap C. Anti-adware software C. monitor.co m 23 .11g D.actualtests. Use a slightly damp cloth and a vacuum D. Anti-spyware software B. 802.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. Any Time. 802.11a B.

0 Answer: D "Pass Any Exam.0. Bluetooth B.co m 24 . B. Network hub C. After they finish explaining.255.0. Offer different repair options for the user's convenience. 224. C. Allow the restoration of a previously made image of a desktop through the command prompt. 127.255. Restate the issue or question to verify understanding. Listen and do not interrupt the customer. 255." . Docking station D. Delete a virus that has infected the hard drive through the command prompt. C.0. a technician's NEXT course of action should be to: A. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A.0.255.255 D.255. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts . Any Time. D.www. B. D. 192.actualtests. Provide a way to access the hard drive in an emergency through the command prompt. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation.0 B. Provide proper documentation on the services provided.com Ac tua A.255 C.CompTIA 220-701: Practice Exam A. Provide a way to recover corrupted print jobs through the command prompt.

www. SpeedStep technology C. B. D.actualtests. The processors have an additional 64 instruction sets. Quad core processing D." .com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. AMD Athlon 64 and 64 FX? A. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. Any Time. The processors provide a 64-bit register.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. Stylus "Pass Any Exam. Zip drive C. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. C.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . The processors are made with a 64nm manufacturing process. SD card B. Blu-Ray D. The processors contain 64K new transistors. Dual core processing . Hyper-threading B.

Biometrics D.actualtests. PCI B.com Ac tua lTe sts A. Which of the following is the MOST likely reason? A. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. Any Time. PCIe C. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface. Smart card C. "Pass Any Exam. ISA D.co m Which of the following file systems MUST be used when implementing EFS? 26 . NTFS D.www. The hard drive needs ATA drivers loaded via the F6 option during install. QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A." . AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. CDFS . FAT32 B.CompTIA 220-701: Practice Exam B. FAT C.

" .CompTIA 220-701: Practice Exam B. which of the following troubleshooting steps should be done? "Pass Any Exam. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. Of which of the following is this an example of? tua lTe sts .com 27 Ac A technician has a security device which displays a number that changes overtime.www. Before the drive is replaced.co m . A smart card reader B. C. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. PCI Express card B. The hard drive needs SATA drivers loaded via the F6 option during install. Any Time. A token device C. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. The hard drive is incompatible with Windows XP and needs replacement. Just at this point press F6 and show the drivers on the floppy. it will ask you if you want to install drivers. PCMCIA card D. otherwise it may try to boot from floppy ). QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A.actualtests. D. The hard drive did not have the jumpers configured correctly and needs to be checked. Docking station Answer: D QUESTION NO: 85 A. A biometric device D. KVM C. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD.

actualtests. MMC C." . sts . The preferred way to make changes to services is to launch services.CompTIA 220-701: Practice Exam A. msinfo32. services. The Services window will open. Perform a backup D. Any Time.msc from the Run option on the Start Menu. If you want a quick visual of which items are running or stopped.www.exe D.exe in the Run box accessed via the Start Menu. software and network components? A. Device Manager B. this is fine.mmc B. MSCONFIG Answer: B QUESTION NO: 89 802. Establish a theory of probable cause B. services.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware. The first is to use the MS Configuration Utility by typing msconfig. followed by clicking the Services tab.exe C. but the information is limited. MSINF032 D.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer.11g has the potential to support up to: "Pass Any Exam. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A. Identify the problem C. gpedit.co m .

Firewall B. that causes the system to "crash. 100Mbps." The term is named after the color of the screen generated by the error. 50Mbps. B. Save information for critical files before system shut down C. 54Mbps. Windows Vista Home "Pass Any Exam.www. 11Mbps. of a non-recoverable nature. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error.co m 29 . QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A.actualtests. Driver updates for new installations B." . Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. Diagnostic purposes of a critical system error D. C. Passwords D.com Ac tua A. D.CompTIA 220-701: Practice Exam A. Windows Vista Ultimate B. Any Time. Smart cards C. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ).

Remove all unneeded peripherals B. A. Which of the following BEST solves this issue? A. C:\Windows\System32 B. a technician should look in which of the following default locations? A.co m .D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. C:\ProgramFiles C. Swap the A/C adapter D.CompTIA 220-701: Practice Exam C. Toggle theFn keys C. QUESTION NO: 95 A laptop's battery will not charge. Cordless phone B. Any Time. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO). C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86).www." . Microwave E.com 30 Ac tua lTe sts . Plug the laptop into a UPS Answer: C "Pass Any Exam. LCD C. CRT Answer: A. C:\Users\ D.actualtests. Windows XP Home D. Magnet D.

C. BIOS B. A network which has no connection to the Internet and is private by design. A private tunnel through the Internet to securely communicate with a remote network." . Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam.co m 31 . SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN.actualtests. Internet Explorer Properties D. B.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. DDR RAM C. D. sts .www.com Ac QUESTION NO: 98 tua Answer: B lTe A. Control Panel C. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. A security encryption feature that encrypts wireless traffic with an access point for communication. Where can the technician configure this setting? A. Any Time. RIMM B. Which of the following memory types would be the correct type? A. SDRAM D.

USB 001 B. PCIe B. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A. Which of the following types of portable media offers the LARGEST storage capacity? A." . IP_ip_address E.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO). Any Time. C. CD. A.co m 32 . DVD. DVD. EISA E. Test the software and hardware drivers before the operating system loads. AGP D. D. Check for the latest motherboard firm ware updates. SNMP D.R D. ISA C.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO).www. A.com Ac tua lTe QUESTION NO: 101 sts Answer: B . B. Test the essential components of the system during power on.DL B. Load the operating system into memory during power on. CD. IEEE 1394 "Pass Any Exam.RW C.actualtests. \\computername\sharename C.

actualtests.co m 33 . Helpprevent moisture buildup in the case." . QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. HTTP C. a technician notices that several unused expansion card slots have open ports.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. QUESTION NO: 105 "Pass Any Exam. HTTPS D. Helplimit radio frequency interference (RFI) inside the case. SMTP B. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol. sts . Any Time. This address can be verified from printer's configuration. if your PC's enclosures are open. C.www.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. Helpensure proper air flow through the case. Answer: B QUESTION NO: 104 A. D. Help limit electrostatic discharge (ESD) inside the case.CompTIA 220-701: Practice Exam Answer: B. then the cooling of the PC changes dramatically. B. The cooling of some components can be reduced or totally eliminated and can cause damage. However.

Sometimes.actualtests.com Ac tua lTe sts . New drivers have been released and need to be installed. To find this problem you can ping the printer from your computer. Print spooler view in the Printers Control Panel D. BNC C." .D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. C. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A. The printer would not start printing again till that print job is removed from the queue. A. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. B. Answer: C.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A. RJ-45 "Pass Any Exam. The printer needs to have a cartridge replaced. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. E. T-Connector B. Which of the following is the MOST likely cause of the issue? (Select TWO). D. QoS for printing is not functioning over the LAN. Any Time. A job in error status is at the top of the print queue. The printers IP address has changed. Sometime if the IP address of the printer is changed you cannot print. Properties of the printer from the Printers Control Panel C.www. The print queue window from system tray B.co m 34 .

D QUESTION NO: 109 A. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. 1x and 8x bus speeds can be used.com 35 Ac A user calls and says they cannot get to the Internet. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. A. C. Any Time. The Syntax IPCONFIG /all displays full configuration information. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO). 1x B. D. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. You can type the Ipconfig command by "Pass Any Exam. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. 3x C. Start>Run>typeipconfig>click OK and ask user to read the results. sts . LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. 24x Answer: A. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN).CompTIA 220-701: Practice Exam D.co m .www. B." . 8x E. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. 6x D.actualtests.

com Ac tua lTe sts QUESTION NO: 111 . press F2. Which of the following is needed to perform an ASR restore in Windows XP? A. Provides resolution of host names to IP addresses.www. A. The DNS server strictly functions as an ip address lookup for a given domain name. The recovery process will start.. Provides security for a network through the use of ACLs.co m 36 ." . C. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names." at the bottom of the screen. Operating system CD B. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) . Vendor recovery CD D.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command. Recovery console C. D. Secures network traffic through shared key encryption.actualtests. you need Operating system CD and the recovery floppy disk that you have created. chkntfs B. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A. Any Time. dxdiag "Pass Any Exam. B. Dynamically assigns IP addresses for easy client configuration.. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP .

D. B. ping Answer: C. Serial port C.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. Space set aside by Windows for use by the virtual memory swap file. A recovery partition put there by the manufacturer. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique. tracert D. C. Space reserved by the drive manufacturer for firmware.CompTIA 220-701: Practice Exam C. Parallel port B. A potentially dangerous virus has been downloaded onto the system. Any Time.co m . Answer: D A.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. This partition is not assigned a drive letter and is not accessible from Windows. ipconfig E.actualtests.www. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. Which of the following is the MOST likely explanation for this extra partition? A. sts . IEEE 1394 port D." .

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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to test printing. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language." .com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. B. Excessive internal display brightness is set.CompTIA 220-701: Practice Exam Explanation: First check the boot order.co m Answer: D . the technician has a discussion with the customer and reviews some examples of their print jobs. If that does not work then you may need to delete and reinstall the printer. Which of the following should the technician do NEXT? A. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. The processor is improperly seated due to bent pins. which you already know.www. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. not from an application.actualtests. Which of the following is the correct path to change the language settings? A. C. D. Change the paper. Replace the fuser. C. B. Any Time. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. Insufficient memory for the OS. Having arrived onsite. Clean the toner cartridge. You should always use the test page feature from the printer properties. sts . Print a test page. Control Panel> Accessibility Options> General "Pass Any Exam. D. The airflow is blocked.

Which of the following standards of wireless card did the technician install? A.11b supports communication only up to 11Mbps. and Bluetooth supports communication up to 3Mbps. Any Time. sts .11q Answer: A Which of the following would be the LAST step to take when installing a printer? A. Control Panel> Regional and Language Options> Regional Options> Customize D.11x refers to the family of 802. Control Panel> Regional and Language Options> Regional Options C. 802.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. 802.co m 45 . 802. Reboot the computer. Perform a self-test page.11 standards. 802. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop.11x C.CompTIA 220-701: Practice Exam B. the technician successfully tests for speeds of up to 54 Mbps. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor.11b D. 802. 802.actualtests. Which of the following would be MOST likely to fix the problem? "Pass Any Exam.www." . C. Cycle theprinters power. D. B. When connecting the laptop to a wireless network.11g standard if you want to use a standard that can support communication up to 54Mbps.11g B. Print a test page.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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Clean out the dirt with a damp rag. C. Answer: A. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. Upgrade to Windows 98SE then to Windows XP Home. Remove hardware in Control Panel. A. C. Upgrade to Windows XP Home directly from Windows 95. B. B. Remove the driver from Device Manager. D. D. E. Upgrade to Windows 95 OSR2. Perform a clean installation of Windows XP Home. True positive D. True negative C. D.0 SP1 then Windows XP Home. B. C.actualtests.com Ac tua lTe sts .www. Degauss the display and drives. "Pass Any Exam. and then remove from laptop. Stop the device. then to Windows 98SE then Windows XP Home. False negative B. Which of the following describe the potential upgrade paths? (Select TWO). Upgrade to Windows NT4. and then turn off the device. Any Time.CompTIA 220-701: Practice Exam A.C QUESTION NO: 157 To lengthen the life of computer hardware. it is BEST to perform which of the following actions on a routine basis? A.co m 52 ." . Turn off the laptop. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. Clean out the dust with compressed air. Defragment the hard drive weekly.

sts . HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system.www. a balloon in the system tray indicates a print job has failed to print. Which of the following would be the MOST likely cause of the problem? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A. B. Which of the following is the MOST likely cause? m 53 . Answer: C QUESTION NO: 162 "Pass Any Exam. D. but is unable to successfully install the drivers.actualtests. The paper needs to be replenished. The technician has the correct. Any Time. B. The high encryption package is not installed. Printer firmware needs to be updated." .com Ac tua lTe A. The modem is not functioning properly. The computer needs to upload the print job. updated drivers. HKEY_USERS C. HKEY_CURRENT_CONFIG D. C.co When trying to print. D. C. The printer does not recognize the font type. The modem is not recognized in Device Manager. HKEY_ CURRENT_USER B. The account does not have permission to install drivers.

EXE C. Any Time.www. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop. Which of the following should be used to repair the wire? A.co m 54 . Masking tape C.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . which of the following should be removed to avoid damage during transit? A. PROGMAN.ROM drive "Pass Any Exam. CONVERT. DVD.actualtests.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A." . TASKMAN. Lithium D. Duct tape D. LCD C. Mercury C. Electrical tape B. a technician finds a wire with insulation damage from rubbing up against a cooling fan.EXE D. Electromagnetic Interference (EMI) B. PC card adapters B. SPUNINST.EXE B.com Ac A. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer.

D. Any Time. Install ceiling fans in the room. Radio frequency interference D. POST C. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. BIOS D.www. Which of the following should the technician take under consideration? A. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. Electromagnetic interference B. C. Use a moist rag to clean the vents monthly.co m Answer: C 55 . B. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents.actualtests. High voltage discharge C." . LDAP B. Periodically clean the vents using a small vacuum cleaner. Directly spray the vents with compressed air.com Ac tua A. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A.CompTIA 220-701: Practice Exam D. Which of the following is the BEST preventive maintenance procedure that the technician should perform? .

Electrical safety with the extra network cables C.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration.co m A customer brings a PC for a technician to repair. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam.com Ac tua lTe A. Begin running diagnostic software and confirm findings with another technician. Cable D. Any Time. run diagnostic tests. B. Which of the following can the technician do to better understand the customers issue? 56 . C. D." . Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. Location of the PCs with respect to each other D. DSL C. and then confirm the findings with the customer.actualtests. Which of the following should the technician keep in mind when setting up the lab? A. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Ask open-ended questions to gather the symptoms. sts . Cable management to avoid trip hazards B. Get the customer contact information.www. Fiber B.

actualtests. SSID D. D. Allows for a portable computer to be easily moved without being plugged into an outlet.www. To allow alternating current to be used instead of direct current D. Any Time.co m 57 . Broadband C. Fiber Answer: D QUESTION NO: 173 When setting up a WAP.com Ac tua lTe sts QUESTION NO: 174 ." . To change the voltage coming from the wall C. C. To allow the power supply to operate at different voltages B. Answer: D "Pass Any Exam. WPA B. B. DSL B. WEP C.CompTIA 220-701: Practice Exam A. Changes DC power to AC power to charge the battery and enhances portability. Filters incoming voltage spikes and surges. Converts AC power to DC power that a computer can use to operate and charge its battery. which of the following is broadcasted by default and should be disabled? A. Satellite D. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A.

DIMM C.co Which of the following has the speed of PC2700? m QUESTION NO: 177 .www. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. Thermal B. Laser D. Impact B. Laser "Pass Any Exam. SIMM D. DDR B. SODIMM B.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A.com 58 Ac tua lTe sts A. Any Time. Dot Matrix C. DDR3 D.actualtests. DDR2 ." . SDRAM C. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A.

Thermal B. ISA B. VPN C. Any Time. Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. Inkjet D. Color Laser D.CompTIA 220-701: Practice Exam C.www. PCMCIA D. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. PCIe X16 Answer: C "Pass Any Exam. WAN sts Which of the following allows a secure connection between two points? . AGP 4X C. tua lTe A. HTTP B." . Inkjet C.actualtests.co m Answer: A .com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. FTP D.

Replace the LCD inverter. CompTIA558475 C. D.actualtests. Reformat the hard drive to a clean state using the format command. Replace the video card inside the laptop. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . SR1234ct B. B. C. C.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A. Any Time. rw2%HN D. Remove the hard drive and destroy it." . Make sure the OS has the latest video drivers installed. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. Make sure the laptop display is enabled. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. Remove the memory and destroy it. ct23&P#h~ Answer: D A.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. Run a large magnet over the top of the hard drive several times. B.co m 60 . Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. D.www.

SATA D. DDR333 C. 1Gb/s Answer: A "Pass Any Exam.0 C. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. USB 1. 100Mb/s B. 1000Mb/s C. DDR400 D.1 C.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A. USB 2. PC2100 B. Any Time.co m 61 . IEEE 1394 B. USB 1.CompTIA 220-701: Practice Exam A.actualtests." .com Ac tua lTe sts QUESTION NO: 188 . PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.1/2. IEEE 1394 D. S/PDIF B.www. 10000Mb/s D.

Control Panel C.actualtests. C.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . Set the resolution to the highest the monitor can display. B. Set the refresh rate to the lowest the monitor can display. Program Files B. D. "Pass Any Exam. Start Menu D. C." . Any Time.com 62 Ac tua lTe sts A. .CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A.www. C. Provides use ofPCIe X16 expansion slots. B. Calibrate the monitor. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Provides use of more powerful video graphics accelerators. B. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. Provides access to larger hard drive partitions. D. Degauss the monitor. Flash memory used to hold temporary files before deletion. Data written to a disk located in a paging file that would not fit into the systems RAM. Provides addressing of memory beyond 4GB. The maximum amount of memory a given system can potentially have.

Document findings. Identify the problem. D. Lack of drive heads and platters D. send broadcast packets over the LAN to all computers simultaneously. D. B. Larger capacity than traditional magnetic drives C. send packets to other network devices on the LAN instructing then to enter a low power state (e. Higher data integrity sts Which of the following is a characteristic of solid state drives? .actualtests. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A." . Hibernate.www. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A. resume from a low power state when it receives a network packet telling it to do so. Verify full system functionality. Off).g. and outcomes. Built-in encryption standards B. C.co m Answer: D 63 . C. collect all packets that are sent to any device on the LAN.CompTIA 220-701: Practice Exam D. Establish a theory of probable cause.com Ac tua lTe A. actions. Answer: D QUESTION NO: 197 "Pass Any Exam. Any Time. B. A portion of physical RAM that is mirrored to the hard drive for redundancy.

E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Was any hardware installed since it last worked? C. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance." . Is the power cable on the monitor loose? D. B. Were there any new software updates done? Answer: B. Set up a local print queue.actualtests.www. it just keeps rebooting. Which of the following questions should a technician ask to help determine what occurred? A. Are you sure the power button is not stuck? B. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Which of the following is the quickest way to accomplish this? A. Purchase an external Ethernet print card. Was there a power outage since yesterday? B. Are you sure you ran a find on the system and the program is just not misfiled? D. Has the monitor been replaced recently? E. Any Time. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot.com Ac tua lTe sts .co m 64 . RAID 0 "Pass Any Exam.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Share out the printer from the attached computer. Move the computer and attach to the printer. D. A. Which of the following RAID levels should be implemented? A. C. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C.

C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. and serial number. A. which of the following should the technician do FIRST? A. D. select the appropriate priority level for the issue. Identify the hardware make. compose a record which allows user authentication. model. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. Allows the operating system to be rolled back to a previous point in time D. Allows the operating system to be backed up with immunity to virus activity B. Assign an appropriate priority for the issue.CompTIA 220-701: Practice Exam B. help maintain a balanced workload for the help desk technicians. C.www.co m 65 . Answer: D A technician uses a call logging process in order to: (Select TWO). B. D. RAID 4 D. RAID 1 C. C. track the process of the incident. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer.actualtests. Allows the operating system to assigns dates so that user data files are backed up C. E. B. Identify the user and associated problem. Any Time. Answer: B.com Ac tua lTe sts QUESTION NO: 202 ." . identify common issues among multiple users. Elevate the call to a higher level of support.

Increase system security B. DVD.www.RW C. Answer: A. Increased performance D. Blu-Ray D. Increased network speed E. Use thecheckdisk utility. E. Userestore point to roll back the computer to a previous date. The hard drive light is constantly on.actualtests. Use the drive compression utility. Use the defragment utility. A. Empty the recycle bin and deleted email items. Any Time. DVD. Utilize less memory C.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . "Pass Any Exam. C.com Ac tua lTe sts A. Dual-sided DVD . A. Which of the following can be performed on the hard drive to improve performance? (Select TWO).RW+ B. Longer chip life Answer: C. D.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO)." . B.

S-Video Answer: B.www. DVI C. Give the customer an estimated time for repair based on the technicians assessment. Check the Hardware Compatibility List to see if the program is not compatible with the OS.CompTIA 220-701: Practice Exam A. and asks when it will be done. Any Time. The technician will get back to them as soon as possible. Ask the customer to check daily to see when it is completed.D QUESTION NO: 208 A customer brings a PC in for repair. USB B. D. Check for any updates to the program. RFID smartcards "Pass Any Exam.actualtests. D.co m ." . Logical token B. The user states that they do have Internet connectivity.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. C. Encrypted passwords C. C. Inform the customer that others are waiting. A. Which of the following is the BEST response for the technician to give? A. B. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). CGA D. Run the program as a local administrator. VGA E. B. Add an exception to the firewall for the program. Ask the customer when they would like to have the work completed. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . QUESTION NO: 209 A.

a user is reporting system crashes and performance loss. Retinal scan Answer: D. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A." . Fingerprint reader E. Answer: C "Pass Any Exam. Ensures that only certain devices can access the network C.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. B.actualtests.com Ac tua lTe sts . Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD. Encrypts data traveling across the wireless network D.co m 68 . Disable the device in Device Manager. Ensures all users physically login to the wired network B. Download and install updated drivers for the device. Any Time. D. Try installing the device to a different port or slot. Contact the vendor for an RMA. UTP C.CompTIA 220-701: Practice Exam D. Coaxial B. Which of the following would be the FIRST step in resolving this issue? A. C. Plenum D.www.

E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network.ROM Answer: C. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam.co m 69 . Which of the following Windows features BEST accomplishes this? A. the user would like the laptop to automatically switch to the wireless connection. A." . and after restarting their PC the display is no longer appearing.ROM C. Hardware profile C. Safe mode B. Any Time. Driver signing B.actualtests.www. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. Boot to the recovery console C. CD. when locally connected.CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. Safe mode with command prompt D. Serial Cable B. Which of the following boot options would be MOST effective in troubleshooting this issue? A. USB drive D.com Ac tua lTe sts . Wireless Zero Configuration D. When the laptop is removed from the docking station. DVD. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). Floppy drive E.

fdisk B.www. D. Any Time.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Install the Microsoft Malicious Software removal tool. Obscure word in a dictionary B. Disable antivirus protection withinSecurity Center notification.co m 70 .com Ac tua After successfully installing a free antivirus solution. Machine Debug Manager D." . A.actualtests. C. B. Disable the antivirus logging in the Event Viewer. Update the Antivirus definitions. Which of the following solutions would resolve this issue? lTe sts . Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). Windows reports that no antivirus software is currently protecting the system. Contains special characters Answer: D. Contained in a text file C. Contains AES encryption D. sysprep "Pass Any Exam. System Restore C.E QUESTION NO: 219 A. Contains numbers and letters E. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. Security Center B.

0. 80 C.168.actualtests.www. 53 B. RIS only comes with Windows Server operating systems. you need to use the Sysprep utility. which comes with Windows 2000 Professional. Any Time." .co m 71 .1. WindowsVista Basic B. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts . telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. 224.1. Windows XPMedia Center D. and WDS is available in Windows Server 2003.com Ac A. 110 D. QUESTION NO: 221 Which of the following is a class A IP address? A.1 C. regedit D.0. Windows XP Home C. 172.1 B.1 D. WindowsVista Ultimate "Pass Any Exam.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A.CompTIA 220-701: Practice Exam C.0.16. 10. Ghost is a third-party utility. 192.0.

C. can be used to modify desktop preferences. B. D. C. Answer: D QUESTION NO: 227 While troubleshooting a computer problem. C. Any Time. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A.www. B. 650MB.7GB." . the reliability and speed of search indexing. opens a text based word processor.co m 72 . 9GB.actualtests. 4. D. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam.com Ac tua lTe sts .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. changes the boot sequence order. the speed and available bandwidth of Internet connections. makes changes to the registry. remaining hard disk storage space. B. 25GB. D. a technician has determined what has caused the problem. Answer: C QUESTION NO: 226 The edit command line tool: A. a performance value of system components.

Any Time. Smart card B. REGEDIT C. Ask the user opened ended questions to see if they agree with the cause.com 73 Ac tua lTe sts . check the HCL. Voice recognition D. C. Verify full system functionality. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. Barcode scanner C. archive old drivers. A. perform a disk defrag. Event Viewer Answer: C QUESTION NO: 229 As a best practice. Secure ID Token "Pass Any Exam. D. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. D. Optical recognition F. clean each component with an approved cleaning solution.CompTIA 220-701: Practice Exam A. actions and outcomes.www. Document findings. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE).co m . Fingerprint reader E. Computer Management B. before performing hardware upgrades a technician should: A. C. B.actualtests. Establish a plan of action and implement the solution. Task Manager D." . B.

co m 74 .D.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. which of the following file system should be used in formatting the drive? A.com Ac tua lTe sts . Start > Control Panel > System B. Right-click on theprinters icon and select Properties D.www. FAT D. UFS C." . Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. ToggleKeys C. Any Time. NTFS B. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A. FilterKeys B.actualtests. Right-click My Computer thenselect Manage C. Encryption Keys D.CompTIA 220-701: Practice Exam Answer: C.

co m . fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. format C. Bluetooth headset "Pass Any Exam. the AC adapter of the laptop and the computer. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. Laser printer B. Hard disk failure or operating system needs to be reloaded. convert B. LCD monitor D.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A.www. Any Time.actualtests. The hard drive is in standby mode. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts . D. Mouse and keyboard need to be cleaned. Laptop computer C. B. diskpart D. C. Which of the following is MOST likely the problem? A." .com 75 Ac A. Power cord is loose. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. Nothing else should be plugged into the UPS under a user's desk.

Replace the display adaptor. 5300 tua lTe A technician is installing a RAM upgrade into a PC. 2700 C. CHKDSK D. C." .co m . A.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use.actualtests. Windows Defender C. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . B. 2100 B.CompTIA 220-701: Practice Exam B. Assuming the necessary slots are available. 3200 D. Any Time. Which of the following actions BEST resolves this issue? A. Power cycle the computer. FilterKeys E. and the technician would like to install an additional two sticks of 512MB PC3200. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). D. Reload the driver for the monitor. "Pass Any Exam. AM/FM radio D.com 76 Ac A. Large screen television C. The PC is currently holding two sticks of 512MB PC2700. Data Execution Prevention Answer: B. Windows Event Viewer B.www. Degauss the monitor.

WPA encryption D.actualtests.co A computer is being sold over the Internet. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . sts . Reformat the hard drive to a clean state using the format command. A set of firewalls and anti-virus programs protecting the computer D. Pass all computer components near a large magnet." . WEP encryption C.www. Run FDISK on the hard drive. C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A. D. B. MAC filtering B.com 77 Ac tua lTe A. Any Time. An alert when the computer case has been opened C. An alert at logon when an unknown user has tried to logon B. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. Erase the hard drive using a disk wiping program.

We believe the problem is the network interface card. a notice appears on the screen which says the site is being blocked by a filter. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. C.com 78 Ac tua lTe The file server had an expected outage this morning. Hardware and software are not exact sciences.www. TV tuner card B.actualtests. Connect to it through a computer share B. the server will be back up." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. A technician believes the on-board NIC is bad.co m . Is your work solely depending on the server? Try to not be upset because before you know it. D. Graphics card C. Which of the following would be the appropriate response? sts . Which is the following is the MOST appropriate response from the technician? "Pass Any Exam.hoc wireless connection D. We have identified the problem and we will have it back up as soon as possible.CompTIA 220-701: Practice Exam A." . Video capture card D. We will have it back up within the hour. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. There is no way to tell how long this will take. B. I am not the server technician so please do not take a bad tone with me. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Connect to it via an aD. Any Time. One particular caller demands to know exactly how long the system will be down. Connect to it through a TCP/IP port C.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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USB 1. and outcomes. B. Change theusers permissions so that they cannot create any potential problems in the future. Inform the user that the computer may not function as it did before the problem occurred.CompTIA 220-701: Practice Exam Before returning a repaired system to a user. RAID 5 D. RS-232 B. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. D. Verify full system functionality and implement preventative measures. C. Any Time. RAID 1 C. A. Document the system findings.com Ac tua lTe sts ." .actualtests. RAID 0 B.1 "Pass Any Exam. RAID 1 C. E. Inform the user every step that was performed throughout the entire troubleshooting process. RAID 5 D. which of the following should be done? (Select TWO). RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A.www. Answer: A. RAID 0 B.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A.co m 85 . actions.

A.co m 86 . Modem F. PS/2 C." .www. NAT B.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. SSID D.actualtests.11n B. Serial Answer: D. Parallel D. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts . WEP C.com Ac A.CompTIA 220-701: Practice Exam C. MAC filtering C. MAC "Pass Any Exam. 802. NIC E. Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). Channel 11 D. SCSI D. Any Time. IEEE 1394 B.

C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. Accessibility Options sts .C lTe A. Administrative Tools D. but no display shows on the screen. WPA key B.com Ac QUESTION NO: 276 tua Answer: B. Any Time. Press F1 to shift display to the projector. B. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop. Reboot the computer. Use appropriate function toggle key to switch display mode." . Go into Device Manager and enable the projector. MAC filtering D. SSID C. Security Center E. the system will auto-select the projector on restart. System B. Which of the following could the technician do to send the display to the projector? A. D.actualtests. m 87 . The projector is turned on. User Accounts C.www. Answer: A QUESTION NO: 277 "Pass Any Exam.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO).

Resolves queries for resolution of host names to IP addresses. Any Time. C." .www. Solid State Drive F.44MB Floppy Disk Answer: B.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). B. Inform the user of every step that was taken so the user can self-repair if the problem occurs again.co m 88 . IDE Hard Drive E. "Pass Any Exam. Secures network Internet traffic through shared key encryption. 1. D. Answer: C QUESTION NO: 278 After the problem is resolved. Compact Disc D. Verify that all other parts of the system are working properly.D. Backup Tape C. B. Recreate the problem and reapply the solution to ensure it worked properly. Answer: C QUESTION NO: 279 A. Dynamically assigns IP addresses for easy client configuration.actualtests. D.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). C. Return the system to the user. lTe sts . Digital Video Disc B. which of the following should be the NEXT action according to the troubleshooting theory? A. Provides security for a network through the use of ACLs.

The user accidentally deleted the files. Installation from Microsoft. The local user profile is corrupt. XCOPY all files from another computer C.D. D.www.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). Open a command window and run net /?from the command line.com 89 Ac tua lTe sts . select Status. E. Right click on My Computer.com D. select the Hardware tab.co m . Open Network Connections from the control panel. D. user to move so the technician can check the computer for problems. Open a command window and runipconfig from the command line. A. users coworker to confirm what the user said and verify there is a problem. Purchase a fully configured hard drive Answer: A.CompTIA 220-701: Practice Exam A. C. B. select Properties. C. B." . and then click on Device Manager. Windows CD installation E. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. Answer: D. and then select the Support tab. The user saved the files to a different location.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. "Pass Any Exam.actualtests. Which of the following is the MOST likely cause of the problem? A. right click the Local Area Connection. The user selected an alternate hardware profile. Factory recovery partition B. Run the System Configuration Utility from the run line and click on the Services tab. Any Time. Network installation F. B.

Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. D. Fiber D. ThinNet C. Decreased ESD C.www. Decreased EMI D.co m 90 . Increased RFI B. UTP B. 328 feet (100 meters) C. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A." . Any Time. 100 feet (30 meters) B. user to state the issue and stop the user when the technician has an idea of how to fix the problem. user to explain the problem and listen without interrupting the user. 492 feet (150 meters) D.actualtests. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A.com Ac tua lTe sts .CompTIA 220-701: Practice Exam C. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam.

SCSI B. Serial C. IDE D. Any Time. USB port C. net use F: \\ComputerName\ShareName /persistent:NO C. net use \\ComputerName\ShareName /persistent:NO :F B. Standard TCP/IP port B.actualtests.www. Serial port D. net use \\ComputerName\ShareName /persistent:YES :F D." . Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A. MSCONFIG B. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A.com Ac A. Task Manager D.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A. Parallel port "Pass Any Exam. ASR C. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts .co m 91 .

Bootsect. Any Time. System Properties>General C." .ini Answer: D Explanation: To configure dual-boot computers.inf C.com Ac A. System Properties>Advanced>Environment Variables D. ISA B.txt B. System Properties>Advanced>Performance Settings>Advanced B. Boot. Ntbtlog. The boot. PCIe C. Sysprep. Where would they find this setting? sts . System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system.ini file is an editable text file with one or more lines that reference partitions to boot to. PCMCIA D.ini that is loaded by the ntldr file that loads the bootstrap process in a system.co m 92 .dos D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A. you need to edit the boot.www. AGP Answer: B "Pass Any Exam.actualtests.

" .com Ac tua lTe sts . Which of the following is MOST likely the cause? A. B. Blocking harmful network traffic C. D.actualtests. C. Hostname B. A new security update is available for download. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam. The speaker wires were disconnected while cleaning.www. Any Time. ISP D. The UPS is disconnected from the wall.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. Storing passwords B. Securing wireless access points D. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A. Default gateway C. The default printer is out of paper or offline.co m 93 .

" . the customer asks for an explanation the cause of the problem. B. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem. CAT5e C. D. The paper jam was caused by moisture in the paper tray. Start > Help and Support C. The process of removal is so complex that only those certified for repair should attempt to resolve. Cryptographic mechanism that identifies the sender as well as the message integrity B. Any Time.com 94 Ac A. RG-58ThinNet D. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam. Email applicationadD. The situation was caused by irresponsible users that spilled coffee in the bottom tray. Which of the following is MOST appropriate? A. the functionality of the rollers was impaired and therefore ceased to transfer properly. Right-click My Computer > Help and Support B. An infallible method which binds a signature to a message D. Start > Programs > Accessories > System Tools > Help and Support D.co m . QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A.www. C.CompTIA 220-701: Practice Exam A. Due to condensation within the lower tray assembly.actualtests. CAT6 B. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A .in which adds the signature block to all email messages C.

D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A.www." . Allows a LCD projectors output to display on a laptops screen B. 2GB B. Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A. Allows analog video output to a variety of devices C. Any Time. Generators eliminate the requirement to establish log-in attempt limitations. C. Generators extend the requirement to periodically change passwords. "Pass Any Exam. 128GB sts .com Ac tua lTe A. 4GB C.actualtests. Generators eliminate ausers tendency to create passwords that can be a security liability.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 . Generators create new passwords every time a user signs in to prevent social engineering. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). Allows digital video to a variety of devices D. 8GB D. B.

CPU E. Riser cards B.CompTIA 220-701: Practice Exam A." . Cable C. Heatsink D. Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. Dial-up B. Any Time. Fan C. Screws D. sts . Motherboard B. DSL D. Standoffs C.co m . Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case.www. Capacitors Answer: C. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A.actualtests.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. You should install only the standoffs that align with the holes in the motherboard.

169.16.15 B.25 C. Temporary Internet Files B. Malicious software that is self-replicating and self-propagating C. Malicious software that changes theusers home page C. 192.www.0. Downloaded Program Files D. Any Time.CompTIA 220-701: Practice Exam A." .15 D. 10. Malicious software attached to another piece of software D.0. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A. Malicious software attached to another piece of software D.actualtests.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A.co m 97 . Malicious software attached to an incoming email lTe sts QUESTION NO: 309 . Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam.com Ac tua A.254.0.168.1.0. Malicious software that is self-replicating and self-propagating B. Browser Plug-Ins C. Malicious software that monitors Internet surfing habits B. 172.

www.actualtests. Last Known Good Configuration D.co m 98 . "Pass Any Exam. Graphics adaptor D. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. Any Time. Ability to bypass the IRQ channels to work directly with the CPU B. Safe Mode with Command Prompt C. KVM B. USB hub C. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. Which of the following would be the BEST startup selection? A. Ability to detect hardware incompatibilities and resolve them C." .CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A.com Ac tua lTe sts . Debugging Mode B. Ability to detect and correct single bit errors in memory D. you would choose the Last Known Good Configuration advanced startup option. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A.

B. 802. 802. Apply the latest service pack.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. The customer asks the technician.11n wireless card C.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. Restore the backup to a new hard drive. C.co m 99 . Run a power supply test. Any Time.www.actualtests. What is a bluescreen message? How should the technician respond? "Pass Any Exam. 802.11g wireless card B.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Answer: B QUESTION NO: 316 A. Boot into Safe Mode." . Answer: A QUESTION NO: 317 A customer receives a bluescreen message. D. D. Before the technician performs any diagnostics which of the following actions should the technician take? A. Which of the following should the technician do NEXT? tua lTe sts .11a wireless card D. Check the security log for error codes. Which of the following standards should the technician upgrade to? A. Update all software to determine if this corrects the problem. 802. B. Create a checklist of the most likely issues. Run a backup routine. C.

Explain that it is a message that assists in identifying problems based on the error code. Any Time. Network Hub "Pass Any Exam.www.actualtests. Failed fan C. Which of the following will allow this functionality? A. D. System clock feature D.CompTIA 220-701: Practice Exam A. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system. RSA keys D. C. B. full size keyboard.co m . Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. In the office they want to use a 24 LCD monitor. Logical Token B." . Docking station B. Pad locks C. Which of the following is MOST likely causing the sound? A. Under powered fan B. and a regular mouse without having to connect all of the devices each time. Daisy chain C. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Tell the customer that abluescreen is another name for stop error.com 100 Ac tua lTe sts . Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A.

A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO)." . Solid state hard drive D. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. PATA hard drive B. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. NetBEUI Answer: B. It provides slots for expansion cards. connectors for peripheral devices. Which of the following can be installed to accommodate the customers request? A. AppleTalk B. DHCP C.actualtests.co m 101 . lTe sts . DNS E.CompTIA 220-701: Practice Exam D. A private network between two computers using wireless cards without using a wireless access point between them. Once a portable computer is inserted in a docking station it behaves like a desktop computer.www.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. SATA hard drive with a rubber gasket C. IPX/SPX D. B. "Pass Any Exam. and bays for storage devices. Any Time.

Nothing else should be plugged into the UPS under a user's desk. Computer Answer: B. C. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE).C. Any Time. Laser Printer B.actualtests.com Ac tua lTe sts . Disable the system BIOS so the SATA card can take boot precedence. Vacuum Cleaner F. Monitor C.CompTIA 220-701: Practice Exam C." . B. AGP "Pass Any Exam. A.co m 102 . QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A.www. Use the Windows XP Professional for SATA card support feature when installing Windows. Laptop AC Adapter D. Press F6 when prompted to load the additional drivers. Create a utilities partition on the hard disk prior to OS install. which of the following must be performed for the installation to be successful? A. the AC adapter of the laptop and the computer. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. PCIe C. Portable Heater E. D. ISA B. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date.F Explanation: He should plug in the monitor. D. A secured line of communication between two points through a public network.

" . Bluetooth 2.sys file that is located on the root directory. C.com 103 Ac A.actualtests.CompTIA 220-701: Practice Exam D. Midway through Windows loading. Press F8 after POST but before Windows begins to load. Trojan tua lTe A client receives an email stating that their online auction has been compromised. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.11b B. Edit the config. 802. B. power cycle the system. Enter System Configuration Utility and select Startup Menu. Any Time. D. It says that they need to login and change their old username. password along with all of their account information.co m . Spyware D.www. Which of the following is this an example of? sts . Phishing B. Botnet attack C. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. Infrared D.11a Answer: B "Pass Any Exam.0 C. 802. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process.

Serial D. RJ-11 B. BNC C. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A." . which of the following can the technician use to stop a program from loading at startup? (Select TWO). which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. USB B. but has to be terminated at the last device? A. Any Time. ST .CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. "Pass Any Exam.actualtests. From the start command window D. RJ-45 D. From the MMC snap-in C.com Ac In a Windows machine.co Which of the following connectors would plug into a 56K dial-up modem? m 104 . From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP. From the system configuration utility B.www. SCSI C.

"Pass Any Exam. Performance Monitor D. Leave the unit powered up so that any issues with cleaning can be immediately realized. Event Viewer B.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. Registry C. Have you removed and replaced the printer drivers already? C. Net stop Answer: B.com 105 Ac tua lTe sts . Can I redirect your computer to a network printer until a technician can repair the problem? B. Any Time. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. remove all the components inside the case and spray each one separately. Inform the user that the problem will be escalated to a supervisor for resolution. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. Unplug the power cable.CompTIA 220-701: Practice Exam A. MSCONFIG E. B. Which of the following is the BEST response from the technician? A. type print lpt1 in the box. Inform the user that a technician will be out to resolve their problem shortly.actualtests. C. C. D.www. Which of the following is the BEST response? A. when the black window opens. hold the can upright and spray.co m . Unplug the power cable. Close existing ticket and open a new trouble ticket for the user. type CMD in the run line." . D. Select Start. remove the cover. B. Inform the user that there is no record of the prior call.

Memory mismatch. Which of the following should the technician do NEXT? A. B. remove all components.com 106 Ac A.www. Remove the CMOS battery. Anti-static mat E." .co m . C. Which of the following are the MOST likely issues? (Select TWO). the BIOS only reports the original memory amount. Memory brand is different than the computer.D Answer: A. Thermal transfer compound B. Any Time. Memory is defective.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. sts QUESTION NO: 338 . Remove the internal main battery. tua lTe Memory was added to a Windows laptop and upon booting up. D. B. Operating system does not recognize the additional memory. A. Disconnect all external devices.actualtests. C. Anti-static wrist strap D. Unplug the power cable. GrounD. hold the can upside down and spray. E. D. Wait until the main battery is exhausted and then remove.CompTIA 220-701: Practice Exam D. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. Anti-magnetic screwdrivers F. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). "Pass Any Exam. Memory size needs to be adjusted in Device Manager. remove the cover.fault isolation outlet C. UPS Answer: C.

actualtests. USB "Pass Any Exam." . B. Which of the following is the BEST course of action? A. When installing more powerful components . D. When troubleshooting power issues D. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO).CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . Replace the fan. Cache D. Removable storage C. Verify the voltage powering the fan.www. Continue using the power supply until it fails. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A. When putting a PC into long-term storage B. Front side bus B. Replace then entire power supply.com Ac tua lTe sts A. C. A. When traveling to other countries C. Any Time.

C. Serial D. Small wires impact and squeeze ink from a ribbon. C. SCSI E. Lithium ion cell Answer: A "Pass Any Exam. Toner sticks to photoconductive areas on a drum. Heat from theprinthead transfers an image onto the paper. D.CompTIA 220-701: Practice Exam B. Switching-mode power supply B. Small wires strike and transfer ink from a ribbon. B. IEEE 1394 Answer: B.com Ac tua lTe sts QUESTION NO: 345 . Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Any Time. Linear power supply C. B. SATA C. Toner sticks to photoconductive areas on a drum.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A.co m 108 .actualtests. D. Heat from theprinthead boils a water-based ink.www. Nickel cadmium cell D. Heat from theprinthead boils a water-based ink. Answer: C Which of the following BEST describes how an impact printer works? A." . Heat from theprinthead melts the ink onto the paper.

52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A.www. It was introduced in 1996 and is an extension of the system BIOS. ACPI C. Any Time. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue.ROM can be read? A.co m .com 109 Ac tua lTe Explanation: : To define power management in laptop computers. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop. you need to use ACPI standard. 48x D. Although the technician has immediately responded to the dispatch. the technician finds the customer extremely angry that it has taken "Pass Any Exam. AGP C." . sts . 24x B.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A. 32x C. ODBC B. IRQ D. SATA B. SODIMM D.

lTe sts A technician has replaced a failed keyboard that was full of debris. MAC filtering is preventing the computer from connecting to the network. but now they are unable to see the network at all. B. D. They were able to connect without a problem the day before. Focus on completing the task in an expedited manner. Make sure the customer is aware that the current service level agreement allows for an eight hour response. document the situation and inform management that thecustomers behavior was undesirable. C. C. Empathize with the customer then focus on completing the task in an expedited manner. document the situation and inform the manager that the customer was not happy with the response time. Answer: B "Pass Any Exam. Which of the following should be the technicians NEXT troubleshooting step? . Ask another technician to verify that the findings are correct.actualtests. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. B. actions taken and the outcome.www. Which of the following is the MOST likely cause for the problem? A.11n. Upon closure. Upon closure. B. The wireless network card has been disabled by the hardware switch. D.com Ac tua A. Follow up with the customer at a later date. C. Document the issue including findings.11a to 802. D. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time." . to ensure that the keyboard is still functioning. Report the incident to thecustomers manager. Any Time. The technician then explained to the customer the importance of keeping a clean area around their computer.CompTIA 220-701: Practice Exam over four hours for a response. Which of the following is the BEST course of action for the technician to take to resolve the issue? A.co m 110 . The wireless network is not properly configured. Recent provider upgrades have changed the wireless specification from 802. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop.

It prevents voltage from shorting out the CPU. Firewall B. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 . It assists in keeping the CPU cool. The DHCP service needs to be restarted on the client computer. Which of the following is the MOST likely cause for the customers issue? A.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. Switch C. sts . B. Since returning the customer is only able to print to the black and white printer. C. It prevents theft by covering the values written on the CPU.www. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A." . Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. The print spooler service needs to be restarted on the client computer. Thecustomers permissions have changed and needs to be an administrator to print color. C. Any Time.co When installing a new CPU for a customer. Ethernet hub D. It keeps the new CPU from falling out of the socket. D. The printer address has changed and the customer needs to remap their printer.com Ac tua lTe A. B. the customer asks what the tube of paste that came with the CPU is used for. Everyone else is able to print to the color printer without a problem. The customer was able to print and then left on vacation. D.actualtests.

co m 112 .15. Not enough free space on the hard drive C. Graphics card jumpers need to be reconfigured D. 8. A full backup backs up all the files on the disk.1.1. 176. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam.CompTIA 220-701: Practice Exam A.www. Which of the following backup type should be selected? A.7 D.1. Full D. 192. 206. Limited amount of memory for the display adapter B. sts .16 C. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit.actualtests. Copy C.3 B.9. A copy backup backs up the selected files and does not mark the files as archived." . The backup should clear the archive bit for each file.1. Incremental B.1.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit.168. Which of the following is the MOST likely cause of this? A. these files are then marked as archived. Any Time.

actualtests. Answer: D QUESTION NO: 360 A dual core CPU has: A.com Ac tua While a customer is describing a problem to a technician. C. B. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. C. C. D. D. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. double the number of pins. the customer is not done describing all their symptoms. has four integrated processing units. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. Which of the following would be the MOST appropriate action of the technician to take? lTe sts . two separate processing units.www." . has twice the cache of a dual core processor. B. has two error correcting and checking units. the technician knows what the solution is. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. is clocked four times faster than a normal unit. Any Time. However. requires memory to be installed four units at a time.co m 113 . B. Answer: C QUESTION NO: 361 A. twice the amount of cache. D.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A.

D. B. B. The print fuser will be hot." . The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. B. A UPS D. "Pass Any Exam. provide remote assistance to users. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming.actualtests.co m 114 . D.www. Any Time.com Ac tua lTe sts . Which of the following safety precautions must the technician be aware of before repairing the printer? A. Reinstall the mouse drivers. D. Nonmetallic tools C. Which of the following would BEST resolve this issue? A. The laser will be hot. Replace the mouse. The ink carriage might move. C.CompTIA 220-701: Practice Exam A. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. The print spooler can catch any loose clothing. A wrist strap B. C. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. Replace the touch screen. prevent unauthorized login attempts. encrypt the contents of a hard disk. secure communications with websites. Calibrate the touch screen. C.

Stop the mandatory update. Which of the following would be the BEST way to communicate the mandatory update to the users? A. telnet D. ping C. Which of the following is the BEST way to respond the customer? A.co m Answer: C 115 . State that the update has no relationship to the new issue and continue implementing a solution. C. B.com Ac tua A. Ask the user about where information on that update was released.www. B. ipconfig B. Answer: C "Pass Any Exam. Install the update without notice. Any Time. Wait until the customer completes their statement andexplain how to resolve the new issue. D. Disregard the statement and continue to resolve the new issue. Post notices around the building. D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand." . msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? .actualtests. C. Email the users about the update. QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours.

www. Any Time. Answer the call and then resume work. how can the registry backup before changes are made? A. Backup registry file C. Ignore the call and call back afterwards. Ask the customer for permission before answering the call. Display Settings>Advanced Settings D. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . D. Step outside and answer the call. Save registry file "Pass Any Exam. B. Disable plug and play in the BIOS. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. C." . B. Clear any removable disks from all drives and start-up PC. Remove any incompatible hardware. C. . Install Windows Updates. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit.actualtests. Control Panel>Services C. Which of the following is the BEST course of action? A. Control Panel>Configuring Desktop B.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. a PC displays MISSING NTLDR. D.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling.co m When attempting to boot-up. Export registry file B.

co m Answer: B 117 . RJ-45 C. Install a wireless PCMCIA card.11g network connectivity to a laptop. which of the following locations would provide access to adjust the input levels? .com Ac tua A. Start>Settings>Control Panel>System>Hardware C. Install a Bluetooth USB adapter. 6-pin Mini-DIN Answer: A "Pass Any Exam. D. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. Any Time.actualtests. shell E. Activate infrared ports in the BIOS. 15-pin D. B. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802. C. 9-pinD." . Update the firmware in LAN adapter. Which of the following would be the BEST method? A.www. Start>Settings>Control Panel>Speech D.CompTIA 220-701: Practice Exam D.shell B. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A.

"Pass Any Exam. DDR RAM D.www. Which of the following is the memory type? A. Print Spooler B. Which of the following services is MOST likely causing the issue? . nothing happens. One of the memory modules has 168 pins. Autoexec. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A." . Task Scheduler C. Any Time. Which of the following is the MOST likely cause of the problem? A. Network .bat C.co m An end user reports that anytime they try to print locally.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. Workstation D. Logon phase B. The user does not have the correct printer driver. RIMM C. SODIMM B.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer. Boot loader phase D. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer.

Which of the following should the technician do? sts QUESTION NO: 381 . "Pass Any Exam.co m 119 . Run theipconfig /registerdns command. The printers USB port is not compatible. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. C. The CPU has dislodged from its socket. B. Install the support tools from the Windows XP CD. The hard disk drive has failed. Which of the following is the MOST likely problem? A. B. Power supply warming or cooling B. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation.com Ac A. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files." . D. Run theipconfig /all command. The monitor has failed.www. Error correcting memory making data adjustments C. D. C. C.actualtests. There is no display on the monitor and the PC shuts off following the beep.CompTIA 220-701: Practice Exam B. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. The user does not have the correct network drivers. D. Any Time.exe. The report is not formatted to use USB. Hard drive is failing D. Which of the following is the MOST likely cause of the noise? A. Modify the path variable to include the location of winipcfg. The operating system is corrupt.

DNS D. ISDN B. Install additional ribbon cables. enable one of the new devices in each profile. but either device will function if the other is disconnected.actualtests. Upgrade the power supply. Upgrade the device drivers for both components. Create two hardware profiles. Use thefdisk command." . Any Time. Repartition the hard drive.co m . C. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? .com 120 Ac tua lTe A. Answer: B QUESTION NO: 386 "Pass Any Exam. C. Use a low level format. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. B. MAC filtering C. Which of the following should the technician do? A. Sometimes either or both devices fail to function. D. Which of the following is a BEST practice to ensure that the companys data is protected? A. D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD.ROM drive.www. B. Use the format command.

Installing same memory type but at a slower rate of speed A. Installing the newest memory available D.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. The user has placed a non-bootable floppy diskette into the diskette drive. Installing more memory of the same type and speed C. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A.actualtests. Any Time. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. The hard drive jumpers are configured incorrectly. Installing the fastest memory available B. Dual independent bus architecture B. DDR2 RAM "Pass Any Exam." . Documents and Settings D.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A.www. the technician verifies that the hard drive is being correctly recognized by the BIOS. While troubleshooting. The BIOS must be set to auto-detect the hard drive. Windows C. The hard drive has failed.co m 121 . B. Program Files B. C. D.

IEEE 1394 D.actualtests.pair copper wire D. Any Time.com Ac tua lTe A. Fiber optic B. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam.pair copper wire B. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? . Fiber optic C. TwisteD.co m Answer: C 122 . IEEE 1394 C. Fiber optic B. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A.CompTIA 220-701: Practice Exam C. MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. IEEE 1394 C. Hyperthreading D. Coaxial D.www. TwisteD." .

CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. Express bus C. Dual channel B. connectors for peripheral devices." . ISA slot D. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. LC C. Any Time. Docking station B. It provides slots for expansion cards. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A.actualtests. Non-ECC C.com 123 Ac tua lTe sts . RJ-45 B. SC D. TCP/IP "Pass Any Exam. ECC D. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A.co m .www. Once a portable computer is inserted in a docking station it behaves like a desktop computer. and bays for storage devices.

On top of a component D. Any Time. In the socket of a component C." . A user would need to manually type the SSID to connect. 802. Hyperthreading D.11a C. L2 cache C. The access point would now transmit on only one channel. D. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A.11n D. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A.actualtests. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. Data encryption would be less secure over wireless connections.CompTIA 220-701: Practice Exam B. Data encryption would be more secure over wireless connections. C. Dual Inline Package (DIP) B. On the outside of a heat sink B.com Ac tua lTe sts QUESTION NO: 398 .www. 802.co m 124 . B. Answer: A "Pass Any Exam.

CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A.255.255. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A.0.com 125 Ac tua lTe sts .1 C.www.actualtests.0.255. 255. Upgrade retains user settings C.0 B.0. 255. Windows Language Wizard B.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. 255.255. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam. Upgrade formats the drive B.co m . Any Time. Windows Multilingual Interface Pack D.0." . Applications need to be reinstalled with an upgrade D. Windows Multiple Language Keyboard Pack C.0 D.255.0. QUESTION NO: 403 A user reports that their USB device has stopped working.0. 255.

Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A. D. Determine if changes have been made that could have caused the problem. Determine if any other users are affected by the problem. a user has the ability to customize translucent windows called: lTe sts . Determine how long the user has had the problem. RAM C. aero glass. RAID D. floating bars. B." . Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. CPU "Pass Any Exam.actualtests. Answer: A QUESTION NO: 404 Which of the following should the technician use to display . C. seeing windows. C. B. three-dimensional viewer. Any Time.www. Determine how long before the user is due for an upgraded system.mp3 at the end of mpeg layer 3 file names in Windows XP? A. D.com 126 Ac A. tua In Windows Vista Ultimate. BIOS B.CompTIA 220-701: Practice Exam A. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B.co m . Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D.

Any Time. findings and solutions. Limited display size C. The user has asked that a full backup be run every day.co m 127 . Higher response time B. Perform a backup before making any changes. The technician has validated the problem and suspects that the application needs to be reinstalled. Daily C. Which of the following types of backup should the technician select? .C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. Incremental B. Which of the following is the NEXT step that the technician should take? A. Support different resolutions D. B. To support active desktop E. D." . Establish a theory of probable cause.actualtests. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Document all issues.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). A. Differential D.www. Answer: C "Pass Any Exam.com Ac tua A. Establish a plan of action to resolve the problem. C. Limited bandwidth Answer: B.

B. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it." . C. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD.co m 128 . Run a backup of the system. C. Question the user and make sure that they have not made any changes to their system recently. B. Which of the following should the technician do NEXT? A. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game.com Ac tua lTe sts . D. msconfig D.actualtests. Which of the following utilities should the technician run? A.www. Call their manager and report the status of the issue. Develop a plan to get the drive replaced. D.ROM drive and tested that everything is working properly. you need to use the DxDiag utility (DirectX Diagnostics). Document their findings and the actions taken. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD. ipconfig C. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current.ROM drive and has tested and found that the drive is defective. Which of the following should the technician do NEXT? A. Run a full system backup. regedit B. Call their manager and report the status of the issue. dxdiag Answer: D Explanation: To test the DirectX functionality. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. "Pass Any Exam.

" . Ntldr C.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A. Use the proper acronyms.5 times the physical memory D. D. Use technical jargon.co m . The size equal to the physical memory B. Hal. Any Time. Which of the following is the BEST approach to tell the customer what is going on? A. Ntbootdd. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A.sys D.dll Answer: D Explanation: The HAL. Smss.actualtests. 4095MB C. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system. 1.com 129 Ac tua lTe sts . Use email so that everything is in writing. B. C.exe B. Use non-technical terms. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues.www.

C. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. D. RS-232 "Pass Any Exam. Electromagnetic interference due to the copy machine in the room.CompTIA 220-701: Practice Exam A. explain the reasoning to the client. Which of the following is MOST likely causing the shutdown issues? lTe sts . Restate the issues to the customer for validation. Power supply to the room is not great enough for both the copy machine and the computer. Improper ventilation from dust buildup inside the computer. Inform the client the service must be rescheduled with a different technician. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Answer: C QUESTION NO: 418 A. Call the customers scheduled that day and reschedule all the appointments to different days.actualtests. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB.com 130 Ac tua A technician is working on a computer with periodic shutdown problems." . Skip the first appointment. Go to the first scheduled appointment late. and make the repairs as quick as possible to try to catch up on the schedule. Any Time. C. Power supply on the computer is going bad. RS-422 B. B.9 port? A.www.co m . Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. It has been in service for four years and is located in a copier room. C. B. D. B. Get a language to language conversion dictionary to help understand what is being said. Ask to get an interpreter to assist in the language barrier. Which of the following is the BEST course of action to take care of the appointments during that day? A. D.

co m Answer: B 131 . IEEE 1284 D. Higher electricity measured in volts. Any Time. E. B. More devices can be powered at one time. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). More horsepower will be provided. Enable Volume Shadow Copy.actualtests. Enable DHCP. A. QUESTION NO: 421 How many pins does a VGA Connector have? A. C." . Use a TPM Chip. C.www. Disable WEP. Greater duration of power availability. 9 B. G.CompTIA 220-701: Practice Exam C. B. Disable SSID broadcast.com Ac tua lTe sts . F. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. 15 C. 25 D. Use WPA encryption. D. Answer: A. Use a MAC filtering.D.G "Pass Any Exam. D.

Add a Bluetooth connection to all computers. B.actualtests. Any Time. 16Mbps. 256-bit card .0 data rates? A. 1. 360Mbps D. A worm self-replicates. 2. Which of the following is the BEST solution? A.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. 480Mbps B. 16-bit card B. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A.www. 450Mbps C. C. D. 10Mbps. Add an infrared connection to all computers. Add a KVM switch to thetechnicians computer. B. 128-bit card D. Add a USB hub to each computer. A worm requires user interaction.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability.0Mbps. 1. A virus does not require user interaction. 12Mbps. 20Mbps. Which of the following provides the BEST solution? ." . 32-bit card C.0Mbps. C. "Pass Any Exam. 2.5Mbps.5Mbps.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A.

Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system.actualtests. Rush to finish the job. Go to the second appointment because it is listed as priority and then reschedule the first.co m . Which of the following would be the BEST way to handle the situation? A. Which of the following is the BEST resolution for the issue? sts ." . Stay on the current service call and arrive late on the next service call. A virus self-replicates. Make the first appointment and then. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. D. and reschedule. apologize. B. B. apologize. and reschedule. lTe A service call is taking longer than expected for a technician.www. after completion. C. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. Any Time. C. B. Try to hurry at the first appointment to make it to the second appointment in a timely manner. call the second customer and explain you are running late. "Pass Any Exam. Leave the current service call to make the next service call.CompTIA 220-701: Practice Exam D. this is going to make the technician late for the next service call appointment. Call the next service call. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. Which of the following should the technician do FIRST upon arrival at the customer site? A.com 133 Ac tua A. C. D. Call the second customer. and go to the next service call. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing.

A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. Which of the following applications can be used? A.com Ac tua A. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Windows Media Center C. Which of the following options should the technician do NEXT? A. Tell the customer that the operating system is corrupted and must be reinstalled. B. RJ-11 B.www. Windows Defender B. C. Windows Sidebar D. Windows Narrator "Pass Any Exam. BNC D. RJ-45 C. Explain that the issue can not be resolved because the technician does not understand the language. The current language on the workstation is the customers native language.CompTIA 220-701: Practice Exam D. Ask the customer if the technician can change the language. Change the language and complete the service call. D.actualtests." . Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. ST lTe Which of the following connectors are used on the end of a fiber cable? sts . Any Time.co m 134 . Call another technician who has worked with this customer in the past and inquire about any prior issues.

Windows Vista Home Basic B.actualtests. Memory failure D.co m 135 . WindowsVista Ultimate C. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop.www. WindowsVista Business D. Windows XPMedia Center D. Windows Vista Home Premium C. Windows XP Professional B. Which of the following is the MOST likely cause? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A. Hard drive failure C." . Any Time.com Ac QUESTION NO: 435 tua lTe sts . LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A. Pointing stick failure B.

CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. B.co m 136 . Any Time. applets. B. targeted email that is directed at a group of users so that it appears to be from a legitimate source. Task Manager B. Answer: C QUESTION NO: 438 A. User Account Control D. D. C. gadgets. D." . Sidebar Interface C. icons.www. a worm that attacks multiple computers and memorizes each computers keystrokes. a person who go through a corporations waste to see if they can use any of the information. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic.actualtests.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . C. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. The printer was working fine Friday. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. hives.

After speaking with the user and examining the symptoms. 128MB graphics card C. Which of the following steps should the technician take NEXT? A. D.co m . Establish an alternative diagnosis." . 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Replace the video card to confirm diagnosis. Too many pages are being sent to the printer at one time.com 137 Ac A. The printer drivers need to be rolled back to a previous version. C. B. Question the user to determine what has caused the video card to fail. B.actualtests. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. Any Time. 800MHz processor B. Wrong type of paper is being used for this printer.CompTIA 220-701: Practice Exam A. the technician believes that the computers video card has failed. Username B. LCD monitor D. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A. "Pass Any Exam. Smart cards D. D. Spooler service needs to be restarted.www. Verify that all other computer components are operating normally. C. a computer must meet which of the following hardware requirements? sts . Key fob C.

Enter the Compatibility tab and select Run in 256 colors. RAM D.www. Processor C. Select Run in 256 colors. B. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Enter the Compatibility tab and select Disable Visual Themes. Any Time." . Case fan B. which of the following will BEST fix this issue? . Hard drive Answer: D "Pass Any Exam. CONVERT.com Ac Answer: A tua A. DOSKEY C. C. Without changing Windows Vistas system-wide color depth settings. D. Which of the following is MOST likely the issue? A.EXE D. Right-click the applications shortcut and choose Explore. lTe sts A user owns older software that requires 8-bit color depth in order to run properly. Select Disable Visual Themes. Right-click the applications shortcut and choose Compatibility.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. Right-click the applications shortcut and choose Properties. The Compatibility tab within an application shortcuts Properties B. Right-click the applications shortcut and choose Properties.co m 138 .actualtests.

" .CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Disable Automatic Restart . Last Known Good Configuration D. Any Time. Dxdiag C. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Event Viewer Answer: D QUESTION NO: 447 A. but the stop errors continue.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Device Manager B.co m A technician is unable to log into a users computer after installing new hardware. Which of the following should be used to troubleshoot this error? A. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. The technician has uninstalled the program.actualtests. Which of the following Advanced Startup options would BEST resolve this issue? . a computer is getting stop errors.www. Last Known Good Configuration C. Active Directory Restore Mode C. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. Telnet D. Safe Mode B. Debugging Mode B. Debugging Mode D.

USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2. Last Known Good Configuration C. Safe Mode D. Cordless phones D. Wattage and size B. Emergency Repair Disk (ERD) D.co m 140 . Incandescent lighting "Pass Any Exam. The access point is next to a speaker B.actualtests. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Resistance and size C.4GHz wireless access point that drops connections.www.CompTIA 220-701: Practice Exam A. Restore Point B. Voltages and size D. Back up of the data C. Electrostatic Discharge (ESD) C. Any Time. Which of the following would MOST likely cause the connection drops? A. Which of the following would need to be created prior to the installs? A." .com Ac tua lTe sts . Debugging Mode B.

Answer: C QUESTION NO: 456 A user reports that print jobs are not printing.co A technician notices that a group of users are continuously searching their computers for the same files. When the technician tries to delete the job. 802.www. Any Time. C. The fastest cache that resides at the chip level.com 141 Ac tua lTe A.11n C. Indexing D. The largest cache that resides at the chip level.11g D. B.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802.actualtests. The fastest cache that resides outside the chip level. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.11b B. 802. Chkdsk B. Defrag C. The largest cache that resides outside the chip level. Scandisk sts . Which of the following would BEST assist their searches? m ." . D. 802. 802. it will not delete. Which of the following is the MOST likely reason? "Pass Any Exam.11 standards operates at a maximum speed of 11Mbps? A.

Infrared D. B. C.www. C. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it." . The user submitted the job as a priority. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. Which of the following is the MOST likely cause of the missing detail? lTe sts . D. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. The printer does not support the font on the document. The printer is set in draft mode in the printer properties. This printer is not capable of printing such fine details select another type of printer. Power cycle the printer. Some of the inkjets are clogged in the cartridge. Gigabit Ethernet B. Bluetooth "Pass Any Exam. D. Run an alignment page.CompTIA 220-701: Practice Exam A. D. B. Replace all of the print cartridges. Which of the following options would BEST help troubleshoot the problem? A. Once a job is submitted to the queue it cannot be removed. The job must be deleted using theprinters front panel. B.actualtests.com 142 Ac A. Send a test page to the printer. Wi-Fi C. C. The technician does not have the necessary permissions. Any Time.co m .

11n B. Which of the following is the FIRST step the technician should take? tua lTe sts A. Unplug the network printer and then replace with a new printer.11a D.11b C. WPA withshareD. 802.co Which of this following wireless security options is MOST secure? m 143 . C. 802.actualtests. 802.com Ac A technician must replace a network printer. WPA2 withshareD.key authentication D. Delete all print jobs before replacing the printer.key authentication C. WEP2 withshareD. WEP withshareD. replace the printer and then print everything that was saved. D.www. B. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam. Any Time. 802. Notify all users before unplugging the printer." .11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A. Save all print jobs.key authentication B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.key authentication .

ini C. The automatically restart feature in System Failure option is on. chkdsk D.actualtests. B. "Pass Any Exam. B. Any Time. sysedit B. Enter hard drive information manually into the Boot.CompTIA 220-701: Practice Exam A.co m 144 . format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts .com Ac tua A. The system does not have enough free hard drive space. Enter hard drive information manually into the BIOS. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop.www. D. convert B. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect." . fdisk C. Enter hard drive information manually into theNtldr file.bat.ini file. Which of the following is MOST likely the cause of this problem? A. Enter hard drive information manually into the Autoexec. msconfig D. boot. C. After installing the hard drive which of the following must the technician do NEXT? A. D. The system cannot connect to the network. C. The hard drive is faulty and needs to be replaced.

actualtests. Device Manager>Power Options>Check-off the Hibernate box C. Device Manager>Computer Properties C. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. In which of the following can the technician go to review the IRQ settings? A. Hard drive is faulty." . BIOSis reporting a memory error. Any Time. Start>Run>Regedit B.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . APM is off. D. B. C. CMOS battery is dead.co m .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. The technician suspects an IRQ conflict. My Computer>Hardware>Settings D.www. Which of the following is the MOST likely problem? A. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. Answer: B QUESTION NO: 470 "Pass Any Exam. Control Panel>Power Options>Hibernate tab B. BIOS>Power Menu>S11>Hibernate D.

C. The workstation will power up if only a single drive is connected. B. C. Power supply is the wrong form factor. Which of the following is the solution? A. Powersupplys fan is defective. D. Windows XP Professional C. D. The fuser unit is defective. The feed roller is defective. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . Answer: A A. Which of the following is the MOST likely cause? A. Any Time. The workstation does not power up properly. Power supply is the wrong voltage. B." . B. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation.co m 146 .actualtests. C. Windows Vista Home Basic B. Window Vista Home Premium "Pass Any Exam.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. Power supply is the wrong wattage.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. D. The pick-up roller is defective. The toner cartridge is defective. Power supply wattage is too low. Powersupplys fan is defective. Power supply is the wrong form factor.www. Power supply wattage is too high.

DDR C. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam. SLI B.CompTIA 220-701: Practice Exam D. Any Time. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A. Better cooling D.co QUESTION NO: 475 m 147 .actualtests. UPS B. DLT D.www. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . SLI D. Lower cost B.com Ac tua lTe A." . Error detection C. ECC C.

actualtests. The use of an SSID cannot limit access even though it is used by all the routers.com 148 Ac A.0 D. SSID broadcasts C. IEEE 1394 C. VPN B. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A. There is no IP filtering or DNS filtering. SNMP C. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . Parallel B. WEP keys B. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. QUESTION NO: 480 "Pass Any Exam. MAC filtering D.co m . Any Time. This method allows access to only computers that have specific MAC addresses." . USB 2. but requires the last device to use a terminator? A. FTP D.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port.www.

Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A.www. CRT C.hoc C. WEP key B. SSID broadcast ID D. Slipping hazards or dangerous footing concerns B.com Ac A. High temperature warnings and cautions D. RFI B. Worms D. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A.actualtests. EMI D. Any Time. Hazardous chemicals or compounds C.CompTIA 220-701: Practice Exam Two wireless access points are located near each other. which of the following settings should be changed to prevent interference between the two devices? A. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . Adware B.co m 149 ." . Network diagram to prevent damaging any cables "Pass Any Exam. AD. Channel number C.

Check to the correct type of paper is being used. C." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. Touch pad B.co m .www. Flash drive C. D. Voltage or shocks C. RF or wireless interference B.actualtests.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . Add additional memory to the printer. Which of the following is a primary safety factor when using a soldering iron? A. Replace communications cable. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. Change the toner cartridges. Which of the following is MOST likely having an issue? A. B. Static or ESD damage D. IEEE 1394 port D. Any Time.

calendar.actualtests. Any Time. and several other items on their display.co m 151 . RJ-11 D. which of the following features should they research? A. LCD monitor B. Switch B. Which of the following devices is MOST likely connected to the other end of the cable? A. Scanner D. They can span distances of several kilometers." . Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. Fax machine C. NIC D. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. UTP C. If they want to add more gadgets.www. BitLocker "Pass Any Exam. CRT monitor C. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A.CompTIA 220-701: Practice Exam A. . because it has much lower crosstalk and interference in comparison to copper cables. STP B.

D.com Ac tua A.CompTIA 220-701: Practice Exam B. Defender C. B.co m 152 . Establish a plan of action to resolve the problem.actualtests." . The drives device driver needs to be updated. Establish a theory of probable cause. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. Any Time. Answer: A "Pass Any Exam. Power supply D. Ask the customer what the issue is. Case fan B. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive.www. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. C. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . Which of the following is MOST likely the issue? A. Document findings. Sidebar D. B. The system does not have enough RAM installed. C. actions. The sound card is not connected properly. and outcomes. D. Which of the following troubleshooting steps is NEXT? A. Heat sink C. Decoder software needs to be loaded.

Test the theory to determine cause. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . D. Any Time. The BIOS need to be updated. sts . Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. and outcomes.actualtests. D. The system is in hibernation mode. Establish a theory of probable cause. The power supply has a loose connection. actions. D. C. actions. The keyboard is faulty.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. Verify full functionality and implement preventative measures. Ask the customer questions to identify the problem. and outcomes." . B. Which of the following troubleshooting steps is NEXT? A.co A technician arrives at a customers location in response to a call. Answer: D QUESTION NO: 497 "Pass Any Exam. Document findings.www. mouse movement and the power light is blinking. C. Which of the following is causing this to happen? A.com Ac tua lTe A. B. C. Verify full system functionality. Document findings. Establish a plan of action to resolve the problem and implement a solution. B.

The technician needs domain administrator rights. B. Ctrl + alt + delete then lock computer B. Download the latest drivers from the manufacturer. D. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Fans provide active cooling. B. The technician needs to map the drive. Windows key + L C." .co m 154 . Ctrl + alt + L "Pass Any Exam. A. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts .heatsinks do not. C. D. C. Configure the IP settings.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. Fans provide passive cooling. tua A user purchased a TCP/IP laser printer. Which of the following is MOST likely the cause for this problem? A. The technician needs local administrative rights. Any Time.heatsinks are not.heatsinks provide active cooling. Fans are applied with thermal compound.actualtests. C. Configure NetBEUI settings. D. Answer: A Answer: D QUESTION NO: 500 On a Windows computer. B.heatsinks provide passive cooling. Fans must be directly applied to the cooled component. The operating system is corrupt. Print out a test page.www.com Ac A.

A video card with at least 16MB of VRAM D. the AC adapter for their older laptop quit working. QUESTION NO: 503 A user reports that during a business trip to Europe. Which of the following is the MOST likely cause? A. Answer: C Explanation: If the display of the laptop is not working. The laptop BIOS was not updated to support external video.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. A hard drive with more than 4MB of free space B. The monitor and laptop video cards are incompatible. The function key was not pressed to toggle the video output. Which of the following is the MOST likely explanation? A. which of the following must be available in the computer? A. Windows key + Alt + M Answer: A.actualtests.co m 155 . A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. "Pass Any Exam. The AC adapter was inserted in the incorrect port. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. Any Time.CompTIA 220-701: Practice Exam D. B. A CD. D.com Ac tua lTe sts . The video cable connecting the monitor is loose. then you can try to toggle the video output function key and plug in an external monitor to the laptop.ROM drive C. C.www." . Windows key + alt + delete E.

D. Any Time. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A.co Answer: C m 156 . D. Toggle the function key for the video display. Adjust the refresh rate of the display to 72 Hertz. C. The adapter was rated at 50-60 Hertz.CompTIA 220-701: Practice Exam B. The sensitivity of the touch pad is too high. A Remote Desktop session has been established on laptop. Uncheck Extend my Windows Desktop in the Display Properties. lTe A user reports that when they are typing. instead of seeing their desktop they only see their background graphic. Which of the following will correct this problem? A.www. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . B. Change the display resolution to a lower setting. The adapter was rated for 220-240 Volts. PGP D. their pointer will randomly move about the screen or highlight words. EFS C. C. D. The mouse pointer software is corrupt. CHAP II Answer: B "Pass Any Exam. The laptop is near a source of EMF interference. IPSec B.com Ac tua A.actualtests. The adapter was rated for 110-120 Volts." . C. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. B.

After completing the initial configuration. Physically destroy the disk platters.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives." . B. Which of the following steps would shorten the startup time? A. Any Time. Perform a disk defragmentation. C.www. B.co m Which of the following will improve the functionality of the OS immediately following a new installation? . Run a full anti-virus scan. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. D. Install anti-virus software. Install system patches. Store the drive next to a magnet for one hour. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer.actualtests. Format the drive. Setup user profiles.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A. C. Encrypt all local data files. D. Remove the control circuit board from the drive. Install network monitoring software and perform a trace. which of the following MOST reliably prevents all data from being stolen? A. D. Run the defrag command on the system. . B. they notice the system takes a long time to display the desktop. C. Configure biometric authentication. "Pass Any Exam.

Any Time. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. Read the application release notes. D.actualtests. Boot the computer in Safe Mode. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. The laptop power cord is being used instead of the docking station power cord. D. Which of the following should the technician do FIRST after the problem is resolved? A.B QUESTION NO: 513 A technician is troubleshooting a computer error. lTe sts . Which of the following steps should the technician take prior to installing the application? (Select TWO). The customer is using the laptop power button instead of the docking station power button. Launch the File and Transfer Wizard. After initial troubleshooting. Answer: A. Run thechkdsk /f command on the system.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application." .www. D. The laptop battery is defective and needs to be replaced. The customer can power up the laptop when using the power cord without the docking station. Call the department management to document the issue. B. Remove unneeded startup applications. Defragment the hard drive. Create a restore point. The laptop has an electrical short in the power supply. they called the OEM and identify the problem.CompTIA 220-701: Practice Exam B. C. B. Decrease the size of the paging file. E. C. C.co m . Answer: C QUESTION NO: 512 A. Which of the following is MOST likely causing this? A. They have had problems installing this application in the past. "Pass Any Exam.

actualtests. Provides a logical connection between a workstation and the network infrastructure D. It runs at processor speed." . D. Monitors sessions between two hosts C. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. Any Time. C.co m 159 .www. Assigns IP address to the workstation B. Class A B.CompTIA 220-701: Practice Exam B. Describe the issue at the next staff meeting. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam. Class B C. Class C D. Document the issue and the applied solution. C. D. It runs at half the processor speed. Answer: B QUESTION NO: 514 The IP address: 192. B.0. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A. It runs slower than the processor speed.168.10 is an example of which of the following address classes? A.com Ac tua lTe sts . Post the solution on an online tech forum. It runs faster than the processor speed.

CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). C. Use the USMT to export the data from the old system.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. Hubs are limited to a bandwidth of 4Mbps. NetBIOS C. B. copy the users profile from the old system to the new system. B. A hub directs traffic between locally attached computers. cached website credentials and desktop preferences.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. A hub broadcasts all traffic to all ports.actualtests." .www. A. Useregedit to export the user data to the new system. Any Time. SPX B. From Windows Explorer. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. D.co m 160 . In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. IP Answer: C. Which of the following should they do NEXT? "Pass Any Exam. DLC E. TCP D. C. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B . The customer has required all personal information be migrated to the new computer including favorites. A. Hubs only support TCP/IP protocols. D. and import it to the new system.

Dispose of the monitor according to applicable environmental regulations. B. Any Time. Update the drivers for the touchpad. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. Which of the following is the MOST likely cause? lTe sts . C. the technician notices files that pertain to other employees. D. Lower the pointer speed in the Mouse Control Panel applet.www.actualtests. The laptop is not receiving enough power from the battery so a second battery should be installed.co m . D. Update the drivers for the video card. While preparing the files for the disc burning. Which of the following should the technician do? "Pass Any Exam. C. The power management settings on their laptop are set to disable the internal NIC. Dispose of the monitor in the trash. D. Answer: A QUESTION NO: 522 A. C.CompTIA 220-701: Practice Exam A. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. B." .com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. If they connect the AC adapter. The laptop is not receiving enough power from the battery so the battery should be replaced. Discharge the CRT prior to disposal. B. Which of the following is the BEST option to solve this issue? A. The laptops NIC needs updated drivers. Disassemble the monitor to prepare disposal of parts independently. they can connect to the network. Format the hard drive and reinstall the OS.

Follow thecompanys established guidelines to reset passwords. Tell the user that they will return later in the day once they have cleaned their desk. however. they cannot identify their username. Carry it with the screen closest to your body. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. Schedule a later time to call them back once they remember their username.co m 162 . Reset the password for them and inform them of their username. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. Create a new account for the user. B. B. Provide copies of the files to the people named on them.com Ac tua lTe sts . C. The technician needs to work on the issue but is distracted by the users mess.actualtests. Carry it by holding it upside down by the base. Organize theusers papers into file folders.CompTIA 220-701: Practice Exam A. B. C. D. Carry it with the protrusion on the back facing your body. Report the issue to theusers manager and return the next day to work on the issue. providing standard permissions. Keep the files on the portable drive and then look at them later for confidential material. D." . Which of the following should the technician do? A. Delete the files off the portable drive once they are finished burning the disc. C. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. C. D. The user is quite messy and has a lot of paper strewn about. Carry it by using both the power and video cords for stability. "Pass Any Exam. Call the person that wants the disc burned andask them if they can look at the files.www. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. Any Time. Which of the following actions should be taken? A. D. B.

B. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. Verify that the user has not made any OS changes. Check the BIOS for temperature changes. Attempt to replicate and verify the issue. understand. D. Any Time. C. B. Receive. C. A customer reports that when the computer starts up. put on hold. it sounds like an airplane taking off. Answer: C "Pass Any Exam. Receive. D. Respond by asking the caller to slow down and repeat the concern twice. D. put on hold and forward. Listen to callers concern without interrupting and being judgmental. Which of the following should be the FIRST course of action? A.actualtests. interpret. Which of the following would be the MOST effective way to respond to this call? A.co m 163 . Receive.www. C. Open the case and determine the cause of the noise. and forward. Receive. give first impression. Respond by informing caller to slow down and change their attitude.com Ac QUESTION NO: 529 tua Answer: B lTe sts . ask for help and respond. evaluate and respond." . Ask the caller to call back when they are in a better mood. B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A.

a co-worker asks the technician for assistance. B. The technician receives another incoming call from the technician's friend. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. C. Forward the customer to another technician in order to listen to the co-worker. Avoid the incoming call and call back later. Research online forums for assistance.co m . Put the customer on hold just for a few minutes. 24 volts D. 12 volts C. D. Which of the following is the BEST course of action? A. 32 volts Answer: B A technician is on the phone with a customer. B. D. Which of the following is the BEST course of action? A. "Pass Any Exam. C. At the same time. Write down error code and ask for assistance. Which of the following is the BEST course of action? A.www. Forward the customer to another technician." . 6 volts B. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. Email the manufacturer with the details of the issue.actualtests.com 164 Ac tua QUESTION NO: 532 lTe sts . Answer: B QUESTION NO: 533 A technician is responding to a customers call.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. Any Time. Update the OS with the most recent patches. Ask the customer's permission to put them on hold.

Which of the following troubleshooting steps should the technician take NEXT? A. Which of the following troubleshooting steps should the technician perform FIRST? A. Any Time. D. B. Put the customer on hold just for a few minutes and assist the co-worker. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold.CompTIA 220-701: Practice Exam B. Answer: D "Pass Any Exam. D. Replace the motherboard and perform a system restore.co m 165 . B. Document that disabling the firewall did not solve the issue and call another technician for assistance. Replace RAM modules and verify that all other system components are operating properly. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. Contact the user to determine if any recent changes have been made to the computer.com Ac tua lTe sts . however. C. Formulate another theory as to what might be causing the problem.www. disabling the firewall did not help the issue.actualtests. Reinstall the firewall software. D. Use Windows Recovery Console to perform a repair installation of Windows. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. C. the technician believes that firewall settings may be the cause. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue." . After speaking with the user. C. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. Replace the workstations NIC.

CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. C. C. Which of the following can the technician recommend? m QUESTION NO: 537 166 .www. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. B. Which of the following describes the BEST course of action? A. D.actualtests. Report theusers story to management and wait for further instructions." . C. Install anti-spyware and run an initial scan. Delete all the illegal content from the user's computer. Perform a virus scan and evaluate the results. D.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. Insist that the user immediately delete the content. B. Report the situation to the appropriate authorities. Plug the computer into a different power outlet. sts . Establish a theory as to what caused the changes to the computer. B. Answer: D Answer: A While troubleshooting a problem on a users computer. Use a signal attenuator. Answer: B QUESTION NO: 539 "Pass Any Exam. Any Time. The technician speaks with the user. Ignore the content and complete the repair. Use an uninterruptible power supply (UPS). a technician discovers content which they believe may be illegal. Use a surge protector.com Ac QUESTION NO: 538 tua lTe A. D. Which of the following should the technician do NEXT? A.

A corrupt software driver B.www. DRAM D. Notify the customer about their stolen data. C.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media." . Answer: C QUESTION NO: 541 A. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. B. For backup purposes and if the technician deems it necessary. A low toner cartridge "Pass Any Exam. When is it appropriate to make copies of a customers confidential data? A. D. B. from computers which are in for repair. DDR3 B. Any Time. It is never appropriate to copy acustomers data. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. Ignore the situation so as to avoid workplace conflict.com Ac tua Which of the following RAM types requires that all available memory slots be filled. resulting in the need for continuity chips in otherwise unused slots? lTe sts . Report the situation to appropriate authorities. Excessive humidity C. Which of the following is the BEST course of action? A. Confiscate the co-workers personal storage media.co m 167 . It is not appropriate unless the content is public knowledge.actualtests. For backup purposes and with thecustomers permission. C. random characters? A. RDRAM C. D.

com Ac tua A. which of the following hardware components needs to be installed? sts . Windows XP Home Edition. WindowsVista Ultimate. QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. KVM switch B. Windows 2000. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A." .www. TV tuner card C. HTTPS C.CompTIA 220-701: Practice Exam D.actualtests. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. D. B. Docking station D. WEP B. Windows XP Professional. Any Time. HTTP Answer: A "Pass Any Exam. C.co m 168 . WAP D. Video capture card lTe If using Windows Media Center.

" . CMOS battery C.com 169 Ac tua lTe sts .co m . QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. L2 cache B. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. WAP C. Although Windows XP lets you format only up to 32GB but can read larger volumes. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down.actualtests.www. Which of the following components should the technician replace? A. 32GB C. 1024GB D. System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. WPA D. Processor D. Any Time. 16GB B. SFTP B.

www. which of the following ports is used for Remote Desktop (RDP)? A. RAM capacity C. Active Answer: D QUESTION NO: 552 By default. 3389 Answer: D "Pass Any Exam. Check the wireless card for antenna connections.CompTIA 220-701: Practice Exam A. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). Passive C. Heatsink B.co m 170 . 110 C. Check to see if wireless is turned on. C.actualtests. Mapped network drives F. Any Time. I/O address ranges E.C. Liquid D." . A. Explanation of error codes Answer: A.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. Check the software for a complete install. D. 2335 D. Devices by type B. 80 B. Check the wireless card to be sure it is seated correctly. Hidden devices D.com Ac tua lTe sts . B.

Any Time. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam. Multimedia B.actualtests." .www. 23 B. Wireless card C. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. by default. SATA D. 80 D.com Ac tua QUESTION NO: 555 lTe sts . is used for Telnet? A. Capture D.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers.co m 171 . 25 C. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. TV tuner C. NIC B.

but the motherboard needs an update. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A. Firmware D. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Crossover cable "Pass Any Exam.co m . Operating system B. Bridge B. VPN D. Last Know Good Configuration D. Memory C. Enable Boot Logging C.com 172 Ac A. Which of the following would be the BEST recommendation to the customer? A. HTTP C. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC." . Safe Mode with Command Prompt B.www. Router C. WAN B.CompTIA 220-701: Practice Exam A. Any Time.actualtests. Which of the following must the technician update? sts . The technician has determined this can be done. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed.

use their telephone number as the WEP key. Unplug the device from the computer." .CompTIA 220-701: Practice Exam D. Turn off the power to the USB device first then the computer.actualtests. D. Send the drive to a data recovery company. B. Use the Safely Remove Hardware icon in the Control Panel.www. Which of the following should the technician do? .com Ac A. try not to use numbers in the password. Any Time. C. a technician should advise the customer to: A. Answer: A "Pass Any Exam. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. C. D.co m Answer: A 173 . Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. B. B. D. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away. Use the Safely Remove Hardware icon in the System Tray. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. C. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. change the password frequently. try and keep the same password so the customer can always remember it.

Any Time." . Which of the following is the FIRST item to check? A.www. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A. select new. Improved security features C. Improved registry settings D. Improved performance B. D.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A. create the folder in My Documents then click and drag the new folder to the desktop.com Ac tua QUESTION NO: 565 lTe sts .co m 174 . and select folder. create the folder on a flash drive and then click and drag the new folder to the desktop. rightclick on the desktop. B. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. The monitor driver version C.actualtests. use the run command and type folder. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. C. The power to the external displays docking station D. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. If the monitor has been degaussed recently B.

B. The technician explains this is a: A. Any Time. "Pass Any Exam.actualtests. the computer boots off the installed operating system on the hard drive. popup advertisement that has been blocked. press F8 and select Last Known good configuration. C. Boot the unit in Safe Mode by pressing Ctrl/Esc. B. B. C. website that does not require a password to log in. tua A technician wants to reinstall Windows operating system on a notebook computer. When Windowsstarts. Have the user check external drives for media. D. The technician tries to boot the computer with the Windows CD in the drive. D." . When WindowsStarts. Run a check disk operation on the hard drive. Boot into BIOS/Setup and change the boot sequence. C. Boot into setup/BIOS and check the Graphics options. press F8 and select Safe Boot. Boot the unit in Safe Mode by pressing F8. however. Which of the following is the FIRST action the technician should take? lTe sts . website where cookies are required. Boot the unit in Safe Mode by pressing F5. C. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. Which of the following is the FIRST step the technician should take? A. B. Have the user power off for five minutes then restart the system. D.www. Boot into BIOS and check the hard drive status. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser.co m .CompTIA 220-701: Practice Exam A.com 175 Ac A. Boot into BIOS/Setup and update the BIOS.

www. Answer: C "Pass Any Exam. B. C.0.CompTIA 220-701: Practice Exam D. Ask the customer what is occurring when the display is lost. Run the computer until the error occurs then find where the source of the heat is.actualtests. D. Ask the customer how the laptop is being used when it reports the error. Check the System Event log for over temperature entries. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning. Which of the following is the BEST course of action to take? .0. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network.com Ac tua A. Configure the printers IP to 127. Unplug and then re-connect all cabling to the components.co m Answer: A 176 ." . secure website. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A.1. Any Time. Update or reinstall the display driver. B. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. B. Which of the following would be the NEXT troubleshooting step? A. D. Check to see if the monitor and computer are powered by a UPS. Enable print sharing from the main computer. Set the printer to DHCP. D. Remove the battery and run the laptop on the external power supply. Set the IP address to match the gateway address. C. C.

but only in monochrome. Replace the video card because there is no display. The NEXT step to evaluate the problem is to: A.co m 177 . Any Time. D. D. Consult the maintenance manual for the error code. power off the printer. Answer: B QUESTION NO: 576 "Pass Any Exam. check the printer for paper jams in the path. have each user remove and re-install the printer to update the driver. B. The technician knows the print server had maintenance done over the weekend that included driver updates. B. pauses and then repeats. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. The NEXT action would be to: A. flash the firmware on the printer to match the new driver. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. C. have the customer clear the print queue and reboot. B.com Ac tua lTe sts . replace the network card in the printer. Remove the power and check the position of the jumpers on the motherboard. Which of the following is the BEST course of action to determine the cause? A. D. C.actualtests. Check the quick setup guide for BIOS settings." . C.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. check the printer properties on the server. power cycle the printer to update the driver.www. The technician arrives and finds the printer is online but there are not any lights on the network card. cycle the power on the printer and observe the boot process.

Password authentication B. WPA encryption D.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. Biometric authentication Answer: D QUESTION NO: 578 A. Computer Browser "Pass Any Exam. WEP C. Which of the following Windows services is not starting during boot? A. Smart card authentication C. Which of the following security technologies is this considered? A. Hibernation C." . WPA D. WPA2 B.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts . Standby B. Sleep D. Any Time.co m 178 .actualtests.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. WPA.www. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use.

BIOS "Pass Any Exam. Check the video cable from the monitor to the PC. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. BIOS C. Turn the monitor on/off. Turn the monitor on/off. Answer: C QUESTION NO: 581 A. B. try turning the monitor on/off. C. The technician on call determines that the PC is powered on and is not in standby mode. check the video cable from the monitor to the PC. check the power cable on the monitor. Add Hardware Wizard C. check the power cable on the monitor. Southbridge B. Reseat the video card. reseat the video card in the PC." .co m .www.actualtests. Print Spooler D. reseat the video card. try turning the monitor on/off.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . DMA controller D.CompTIA 220-701: Practice Exam B. check the video cable from the monitor to the PC. Any Time. Northbridge B. D. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A.

" . C. Any Time. D. DMA controller C. Northbridge B. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A.www. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Verify that the power button is plugged into the motherboard. B.co m 180 . CMOS D. Northbridge B. Check the power outlet to verify it is supplying power.actualtests. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A.CompTIA 220-701: Practice Exam C. Replace the power button. Check the power supply for voltage output. Answer: A "Pass Any Exam. Southbridge C. Southbridge D. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. BIOS D.com Ac tua lTe sts . Which of the following is the NEXT troubleshooting step the technician should take? A.

com Ac A user reports that they are suddenly unable to print to a network printer. Slot A Answer: A A. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A. D. Port triggering C.actualtests. Theusers workstation has a faulty NIC. Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). The printer has corrupt drivers.co m 181 . "Pass Any Exam.www. Biometric password B. Any Time. The technician can also print a test page from another workstation. 478 B. B. Case open switch D. The printer has a faulty NIC. The technician can ping the users workstation and the printer." . 775 C. 959 D. The printer is no longer the users default printer. It was working fine yesterday. C.

DDR2 E.co m . Verify when the last time the computer was working correctly was. C. Which of the following is a best practice? A. they do not want the updates to interfere while they are working. Assign a password complexity policy. B. C.www. D. B. Unplug the PC and put on an anti-static wrist strap. Turn off the firewall.actualtests. Turn on Automatic Updates. Update the network device drivers.CompTIA 220-701: Practice Exam A. SODIMM D. C. Dual-core Answer: A. PCI express C. Set automatic updates to download only. Inform the customer of how long it might take to resolve the problem.E QUESTION NO: 590 When troubleshooting an issue with a customer. Which of the following should be selected to BEST meet the user's needs? A. however.com 182 Ac tua lTe sts . Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. Multi-core B. Update the antivirus definitions. Any Time. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. B. Which of the following is the FIRST thing the technician should do? A. D. Disable all file shares. Update the virus definitions and start a scan for viruses." . "Pass Any Exam.

Fingerprint scanner C. NTFS D. B. FAT32 "Pass Any Exam. Any Time." .actualtests. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A. Username/password B.CompTIA 220-701: Practice Exam D.www. C. Check the domain print server. Which of the following is the FIRST thing a technician should check? sts . WPA D. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.co m 183 . Check the print queue. FAT16 B. HPFS C. D. lTe Several users report their print jobs did not print to the local shared printer. Set automatic updates to download and install.com Ac tua A. Check the network connections. Which of the following file systems should the technician select? A. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Check power on theusers laptops.

com 184 Ac QUESTION NO: 598 tua lTe sts . Firmware settings C. Task Scheduler Wizard D. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Check the CMOS battery. The problem is related to large files being deleted. Motherboard settings B. B. How should the technician troubleshoot this issue? A. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. Where should the technician make the necessary boot order changes? A. C. Check the disk for scratches. Backup Manager C. Jumper settings D. Check for incompatible hardware. Answer: A After several months users report that their computer runs slower. D. Task Manager B." .co m . a technician notices that the software hangs during the hardware detection phase.actualtests. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Any Time. The technician needs to change the computers settings to boot from a recovery CD.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. Check the boot order in the BIOS.www.

select Properties C. ATX B. D. Check the printers BIOS. A network interface card B. PC/XT "Pass Any Exam. Right-click Start menu. Which of the following is the BEST solution to locate the correct drivers? A. Check the USB port. select Properties B. Check the manufacturer's website. An asynchronous modem C. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. select Properties D." . The installation CD is not available. C. Right-click System Tray. Right-click My Computer icon.actualtests. B.co m 185 . Add Hardware Wizard. Any Time. AT C.www.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. Right-click My Network icon. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . A cable modem D.com Ac A.

RDP D. From theprinters drivers B. From the printer properties page D.co QUESTION NO: 604 m .com 186 Ac tua lTe sts .www." . TELNET C. Manually on the printer C. NNTP B.CompTIA 220-701: Practice Exam D. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. Any Time. NTP B.actualtests. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam. SMTP D. ACL Answer: A QUESTION NO: 603 When a job fails to print. PPTP C. where would a technician go in Windows to print out a test page? A.

com Ac tua A." . Full duplex D. Switch B.co m 187 . Router D. Hub B. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Router D. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Any Time. Bridge D. Modem lTe Which of the following network devices interconnects networks together? sts . Modem C. Switch B.CompTIA 220-701: Practice Exam A. Modem C. Port mirroring C.www.actualtests. Hub Answer: D "Pass Any Exam. Hub C. Half duplex B.

C.com Ac Answer: D tua lTe sts . Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. and impact printer? A. thermal. Laser printers fuse the image to the page. B. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. while the inkjet printer can only use ink cartridges. D. Any Time. while an inkjet printer sprays the image on the page." .actualtests. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. while an inkjet printer fuses the image to the page. The power supply D. while laser printers can be harmful to the environment. Laser printers use toner. D. A local printer has a small footprint and cost less money than a network printer that has a large footprint. C.www. The interface Answer: A "Pass Any Exam. A maximum of two computers can share a local printer verses unlimited users can share a network printer. B. inkjet. Ink jet printers are safe for the environment. The writing element B. Laser printers melt the image onto the page.co m 188 . The control panel C.

Outdated or corrupt print driver.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors. D. which of the following provides the MOST room for effective cooling? A." . but the printer does not print the job. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution. company's intellectual property and proprietary information. 640 x 480 B. Printer configuration is incorrect.www. person who would be directly affected in the case of a breach. 800 x 600 "Pass Any Exam. C. B. The application used to create the document is incompatible with the printer. ATX C. D. BTX B.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. . Which of the following may be the cause? A. B. NLX D. equipment from abuse and misuse. A print job is waiting in the print queue. C. customer's personal files and professional data. Any Time.actualtests.com 189 Ac tua lTe sts A. which of the following is the minimum default resolution setting that Windows XP supports? A.

hot swappable drive. DVD/RW drive B.actualtests. how data is distributed between multiple drives. QUESTION NO: 617 A CD drive is a type of: A. number of installed hard drives. SD flash drive C. D. CGA's resolution was 320 x 200 . SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. Answer: A "Pass Any Exam. solid state drive. Any Time. the number of partitions across multiple hard drives." .CompTIA 220-701: Practice Exam C. B. network drive.www. C. D. 800 x 640 D. B. optical drive.co m 190 .com Ac tua lTe sts . C. SODIMM D. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. the back up tape drive configuration. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. EGA's was 640 x 350. and SVGA resolution is 800 x 600.

IDE drive C. auto sensing from 100 to 240 Volts. Thermal grease between the processor and theheatsink "Pass Any Exam. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . Thermal grease between the fan and theheatsink B. The computer can run faster because of the larger power source. Automatic integrated surge protection is provided through the upgrade. tua On a desktop computer. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. D. it is important for the output to be: A. equivalent to the original power supply wattage. it must have which of the following? A. C.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly. Two processors installed on the motherboard D.co m . The addition of 3.3 volts of power to the computer. B. DIMM chip B.com 191 Ac A. Any Time." . Automatic voltage detection between 110 and 220 voltage is provided. Thermal grease between the processor and the fan C. C.www. equal or lesser than the original power supply wattage. AGP slot D. equal or greater than the original power supply wattage. B. D.

actualtests. B. D. D. the computer must be equipped with which of the following? A. The barcode scanner should be set up in the computers BIOS. The scanner must be configured to read the code(s) desired. The memory speed will decrease.co m 192 . Answer: A When installing a barcode scanner on a computer." . C. "Pass Any Exam. The OS will have to be reinstalled. which of the following should occur? A. Which of the following statements is MOST likely true? A. The scanner must be installed between the PS2 mouse and the computer. Hyper-V technology C. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). The computer will not pass POST. C. B.www. Double the clock speed on a 32-bit processor B.com Ac QUESTION NO: 626 tua lTe sts .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. Hyper-threading technology D. Any Time. The flatbed scanner must be removed. The computer will overheat.

B QUESTION NO: 630 The user states the desktop computer is very noisy.www. Cooling fan C. The power supply is not connected to the system board. CPU B.co m . A PCI card is not correctly seated. To provide additional software security to the laptop D. To provide additional USB ports for the laptop E." . B. Laser Answer: A QUESTION NO: 629 Answer: A.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. Any Time. D. Duplex C. sts . Inkjet D. E. A. C. Which of the following is the possible cause? (Select TWO). To allow additional power to be available to the laptop when docked C. To allow LAN/WAN switching Answer: A. The CRT display has failed. Windows has a corrupt boot. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. A memory chip is defective. To allow peripheral devices such as a monitor to remain attached B. Impact B.ini file. Which of the following could be contributing to the noise? (Select TWO). Hard drive "Pass Any Exam.com 193 Ac A.actualtests.CompTIA 220-701: Practice Exam A.

Motherboard E. ask one of the assistants at the company to contact the owner.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. Memory chip Answer: B. and due to space constraints. Which of the following technologies is capable of this functionality? A. Boot in Safe Mode." . The repairs go as planned. C. Document the work done at the firm and leave the company owner a voicemail. Document the work done at the firm.CompTIA 220-701: Practice Exam D. B. and personally contact the owner to update on the status of the repairs. Boot from LAN. the owner would probably not want to be bothered during the work day. D.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. leave a copy for the company owner. D. relaying details of the repair to save the technician time.www. Boot from Emergency Boot Disk. Call and/or email the owner the status of the repair and answer any remaining questions they might have. asks to have a single-connection that will carry video and audio to and from the PC. Boot to Last known Good Configuration. DVI-D "Pass Any Exam.actualtests. Any Time. B. Document the work done at the firm. Which of the following would be the BEST course of action for the technician to take? sts . C. QUESTION NO: 632 A. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater.co m Answer: B .

B. Keep the hard drive within acceptable temperature ranges. PC card 7. Mini-PCI card B.www. C. VGA D. which of the following is true? A. Keep the processor within acceptable temperature ranges. PC card 8. Any Time.CompTIA 220-701: Practice Exam B. The motherboard jumpers need to be properly configured." . Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. Memory has to be installed in matching pairs. using chips equal to or larger than 1GB in size. D. DVI-I C. B.com Ac A. "Pass Any Exam.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B . in marked matching slots. Express card C. Keep thenorthbridge chip within acceptable temperature ranges. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A. Keep the power supply within acceptable temperature ranges.co m 195 .1 D. Memory has to be installed in same speed and size modules.actualtests. C.

Fiber D.www. Which of the following would be the MOST cost effective cable to choose? A. Any Time. Use Windows built-in Disk Management utility and format the disk. the company is being forced to run the lines along power wiring and overhead lighting. Due to limited ability to conceal cabling within walls." . Memory has to be installed in marked matching slots. Fractional T1 C. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. WiMAX B. Use a multi-pass third party formatting utility. using at least five passes. STP Answer: D "Pass Any Exam. D. B. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A.co m Answer: A 196 .com Ac tua lTe A. Reformat the hard drive. C.CompTIA 220-701: Practice Exam D. Run a high powered magnet over the drive several times. Satellite D. Coaxial C. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? .actualtests. UTP B.

CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. Windows Vista Home Premium Answer: A. Security Center B. Any Time." . Windows 2000 Pro C. Device Manager C. Two C.www. WindowsVista Ultimate B. A. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. One B. WindowsVista Business D.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts . Four D. Windows Defender D.actualtests. Which of the following operating systems currently include this functionality? (Select TWO).C QUESTION NO: 642 A. Fuser "Pass Any Exam. Windows XP Professional E.co m . Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents.

ping t 172.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A. Liquid ink Answer: C QUESTION NO: 644 Network hubs.10. regedit D. Full duplex C. ping v 10. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A.122.1.com 198 Ac tua lTe sts .16. Ribbon C. Toner D.18. msconfig B. "Pass Any Exam. ping f 189. can run at which of the following modes? A. by design.co m . dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) . 100Mb B. ping a 192.168.0. edit C.11 B.68.actualtests.5 D." .5 C. Any Time.CompTIA 220-701: Practice Exam B.www. 10Mb D.

Any Time. MSCONFIG C. MSCONFIG was used to execute the win. The monitor is not plugged into the video card. The RAM has been inserted backwards in their slots. D. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A. Which of the following choices is MOST likely the cause? tua lTe sts A." . MSCONFIG was used to enable the computer services. The physical printer online light is lit. The PC BIOS does not support the new RAM size.www.co Which of the following utilities is used to perform a baseline on a hard drive? m .ini file. MSCONFIG was used to disable the computer services. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. PERFMON B.ini file. MSTSC D. D. Which of the following is the MOST likely cause of the issue? A.actualtests. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing.com 199 Ac A technician is adding RAM to a PC. B. MSIEXEC . The BIOS revision is the latest version. MSCONFIG was used to execute the system.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. B. the operating system will only recognize 1GB of RAM. no errors are reported and the data cable is connected. Upon power on. Which of the following is the MOST likely "Pass Any Exam. C. C.

The Printing Preferences has been changed in Printer Properties. Performance Logs and alerts C.1. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.CompTIA 220-701: Practice Exam cause of this problem? A.0. My Computer C.0. ipconfig 127. Any Time.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A. localhost 128.co m 200 .1 C.www. Computer Management B. ping 127. Control Panel B.0. Component Services Answer: A "Pass Any Exam.0. ping 128. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A. Device Manager D.1.1 D. B. The Use Printer Offline option is checked.0 B.actualtests.0. The Use Printer Offline option is not checked. System Information D. The Print Processor has been changed in Printer Properties.com Ac tua lTe sts .0. D." . C.

actualtests. Device Manager C. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A. Computer Management B. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A. Performance Logs and Alerts B. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. System Tray "Pass Any Exam. Component Services D." .www. Control Panel D. Performance Logs and Alerts D. Computer Management C. My Computer B. Device Manager C. Performance Logs and Alerts D. Computer Management B.co m 201 .com Ac tua lTe sts . Startup Menu C.

com Ac tua lTe sts A. System Information . dxdiag C. System Configuration B. Any Time. System Properties C." .actualtests.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. Task Manager D. Task Manager D. System Information C. cmd B. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A. Power Options "Pass Any Exam. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A.www. System Properties B. msinfo32 D.

168.co m 203 ." .com Ac tua lTe sts .168. 4.1 B.1 D. Any Time.1 Answer: D QUESTION NO: 665 "Pass Any Exam. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A. 122.actualtests.1.CompTIA 220-701: Practice Exam B.www.1. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A.100 C. Hardware Wizard D. 192. Power Options B.168. Simple File Sharing B. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A. Event Viewer C.1. Simple File Sharing C. 172. Hardware Wizard D.10. Hardware Wizard D.100. Performance C.

12 C." . Any Time. 10 B. 12 C.co m 204 . 26 D. 10 C. 63 D.com Ac tua lTe sts . 8 B. 26 D. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 16 C. 10 B. 8 B. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A.actualtests. 26 D. 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A. 64 Answer: C "Pass Any Exam.www.

802. Any Time.com 205 Ac A. Router B. Allows multiple computers to communicate with each other in a network. Connects multiple users to one computer. C. The battery is full and the laptop is plugged in. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts .11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. Allows multiple users to have access to a central gateway. Which of the following components is the MOST likely at fault? A. Fan B. 802. DSU C. and that it gets unusually hot.11n C. keyboard. B.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. Connects multiple computers to one monitor. 802." . and there are no error codes or beeps.11b D.11g B.co m . Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on. 802. D.actualtests. CPU "Pass Any Exam.www. Modem D. and mouse.

Produces unsolicited advertisements via pop-up messages lTe sts .com Ac tua A. Trojan C.actualtests. Any Time. ESD strap C. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A.www.CompTIA 220-701: Practice Exam C. Logic bomb Answer: B "Pass Any Exam. MSDS D. Worm B. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Spam D. Code that waits for a specific response before activating B. Unsolicited mail that is sent electronically C. Collects user and program information usually for malicious purposes D. Cable ties B." .co m 206 . Battery D.

WindowsVista Premium D. WindowsVista Business C. Unplug from the USB port. B. Windows Vista Home B. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A. Any Time.actualtests. Safely Remove Hardware Function. C." . Disable in the BIOS. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. WAN B.www. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A.com 207 Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC.co m . VPN C. "Pass Any Exam. LAN D. Worm C. Virus B. Adware D.

actions and outcomes sts A user has replaced an incompatible driver with one that is compatible.actualtests. Establish a theory of probable causes of the incompatible driver D. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A.www. An established recovery point B. Escalate the problem to the next higher tier support shop C. Cycle the power to ensure that thent driver works B. Start> Run>typecmd> dir D. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam. Which of the following is the FINAL step that should be performed? . Start> Run> typecmd > ipconfig C.co QUESTION NO: 681 m 208 . A record of the administrative passwords C.CompTIA 220-701: Practice Exam D. Any Time. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A. A complete restore of the hard drive D." . Document findings. Start> Run>typecmd > nslookup B.com Ac tua lTe A. Restart the OS.

CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before.10.255 Answer: D A. D.actualtests. however.1 C.www. Check thatWiFi is enabled. Hibernate D. 169. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts .co m 209 .0.1. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A.254. Ask if they have a modem. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. Which of the following should the technician do? A.0. Check to see if the NIC is functioning. C.127 B. Stand by B." .1 D. 255. Suggest they move computer around.255. The laptop also needs to be able to resume quickly from this mode. 192. WiFi Card "Pass Any Exam.com Ac tua A technician wants to configure a Windows XP Pro laptop. NIC B.168. Shut down C. they are not receiving any WiFi signals.255. 127. B. Any Time.

Contact the customer with a follow-up call.CompTIA 220-701: Practice Exam C. Contact the customer with a follow-up call. lTe sts A week ago a technician completed several upgrades for a business. but is now attempting to use the laptop's embedded keyboard.www. "Pass Any Exam. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. D. Bluetooth D. B. C. inquiring how the systems are running and offering any additional assistance. Have the customerrestart the computer to reset the keyboard for the customers profile. Email an assistant at the business to see if they are satisfied with the services rendered. Email the business owner and offer discounted services for the next system upgrades. inquiring when the next system upgrades can be started and offer discounts." . B. C. The customer had the laptop working properly all day in a docking station setting. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. Any Time. Right click on the print job and select restart. Which of the following would be the BEST course of action to take? . The technician has not heard back from the client. Which of the following is the NEXT action to take? A. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right.actualtests. B. Question the customer to determine if they are using the embedded keyboard for the first time. Right click on the print job and select resume. D.com 210 Ac tua A. Right click on the print job and select properties. C. Right click on the print job and select cancel.co m Answer: B .

Bridge D. Modem C.INI file C. Switch B.CompTIA 220-701: Practice Exam D.com Ac tua lTe A. BOOT. /b D. Any Time. /v C. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . PXE Boot Rom B. BIOS D. Check the keyboard drivers in Device Manager and reload if out of date. /r B. Where would be the proper place to configure this? A. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD.actualtests. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A.www.co QUESTION NO: 691 m 211 ." . Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam.

CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. RAID 5 D. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . RAID 5 D. RAID 0 B. RAID 0 B. RAID 1 B." .www. Any Time. RAID 10 "Pass Any Exam.co m 212 . Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. RAID 1 C. Which of the following is MOST likely failing? A. Which of the following RAID arrays is the technician using? A.actualtests. Processor B.com Ac A. RAID 1 C. RAID 5 C. CPU Fan C. RAID 6 D. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A. Optical Drive D.

UTP . Fiber C. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector.actualtests.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. STP B. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A.co Which of the following cable types contains a foil shield inside the jacket? m 213 . especially Ethernets "Pass Any Exam. STP D." . RG-6 C. Fiber B. ST D. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. Coaxial D. RJ-45 B. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). Any Time. CAT6 C.www.com Ac tua lTe sts A.

802. Coaxial B. 802. Fiber B. 802. Satellite C.co m 214 .11a B. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A.com Ac tua lTe sts . RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A. Fiber D. Any Time.www." .actualtests.11n C. Bluetooth "Pass Any Exam. BNC C. UTP C.CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A. DSL D. ST D.11g D. RJ-11 B.

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Botnet C. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam. Spyware B. Botnet B.www. Spam C. DSL B.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 . Adware D. Cable C. Spam D.com Ac tua lTe A." . Fiber D.actualtests. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A. Any Time. Adware sts .

Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Botnet D.co m 216 . Surge protector D. Uninterruptible power supply C.actualtests. Internal hard drive D. Spam B. Any Time. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A." . Spyware B. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Network Answer: A "Pass Any Exam. CD B. Spyware C. without actually installing it on the workstation? A.com Ac tua lTe sts QUESTION NO: 709 .www. Worm D. Power strip B. Adware C.CompTIA 220-701: Practice Exam A. Floppy C.

B. 800Mbps. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A. "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. Micro ATX C. D.co m 217 ." . AT D. 12Mbps. HTTPS C. ATX B. IDE hard drive B. 400Mbps.ROM drive C.actualtests.com Ac tua lTe sts . USB thumb drive D. SMTP D. Any Time. FTP B. C. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A.www. 480Mbps. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. DVD.

co m . 6/12 Volts DC or 12/24 Volts DC D. Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. Lower latency C. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access. In addition. 15 or fewer C. 10 or fewer B. Which of the following could be the problem? "Pass Any Exam. AC or DC Voltage C. Any Time.www. 110/120 Volts AC or 220/240 Volts AC B. Increases length of cable D. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A.actualtests.com 218 Ac tua lTe sts . Fire resistant B. 20 or fewer D. the customer reports the NIC link lights for that computer are not on." .

Switch is not working. B. D." .www.co m 219 . Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. Remove and replace the network card. Enable Boot Logging C.CompTIA 220-701: Practice Exam A. Where can the technician locate the NTLDR files? A.actualtests. NTOSKRNL "Pass Any Exam. C. Which of the following is the NEXT step? A. Any Time. you should update the device driver. Boot Mode B. Answer: D QUESTION NO: 719 After installing a network card. Re-install the OS. B. C. Internet site is down. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. Join the computer to the workgroup.com Ac tua lTe sts Explanation: To troubleshoot this problem. Safe Mode D. Updating the device driver may help when an installed device isn't working properly. Update the device driver. D. Network server is not working. Which of the following boot options will accomplish this? A. the technician notices a yellow exclamation mark in Device Manager. Firewall is not working. .

lTe A technician is troubleshooting a laptop.COM Answer: B QUESTION NO: 722 When a computer is turned on. Which of the following is the NEXT step to troubleshoot the issue? sts . CONFIG. but there is no video. Upgrade the video card. Which of the following is the BEST solution? A. Replace the LCD.SYS D. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed.www. B.co m 220 . IO.CompTIA 220-701: Practice Exam B. D. Upgrade the memory. C. B. Replace the battery. NTDETECT.com Ac tua A. Change power outlets. C. which of the following is the FIRST process that runs? A. Remove the battery. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start. NTLDR C. OS installation disk C. D. Any Time. Connect the laptop to a monitor. BOOT." .INI D. When the laptop is plugged into an outlet it starts.actualtests. Replace the power button.SYS B. Answer: A "Pass Any Exam.

Which of the following is the MOST likely issue? A. B.actualtests. The MBR B. The power-management console C.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed. The OS is not installed. D.co A technician installs a new CD. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down. Check to see if a disk is present in the drive. Check the USB settings for the drive.com 221 Ac tua lTe A. The technician powers on the laptop and the drive is not detected. Check if the drive is properly plugged in. Check the manufacturer's recommended settings. Which of the following should the technician do NEXT? m . C.www. The RAM is not seated properly. "Pass Any Exam. The system is overheating. B. Which of the following could be the issue? A. sts . D." .ROM/DVD player into a laptop. Additional memory needs to be installed. The AC/DC adaptor D. C. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). Any Time.

E QUESTION NO: 729 Social engineering is used to: A. B. Asking passive aggressive questions E. Hard Drive D. to test sociological boundaries with in the company. engage in harmless communication. printing on both sides of paper simultaneously. Assuming a position of authority D. D. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. to perform a technical risk assessment of employees within the company. B.com Ac tua lTe sts .CompTIA 220-701: Practice Exam A. Requesting public information B. Answer: D "Pass Any Exam.co m 222 . CMOS ROM C. acquire unauthorized information to achieve a goal. C. Flattery Answer: C. Any Time.actualtests. communications in both directions simultaneously." . C. communications in both directions one at a time. Answer: A QUESTION NO: 730 Where is the power on password stored? A. printing on both sides of paper one at a time. System RAM B.www. D. Insulting the subject to motivate a response C.

It retrieves email from the mail server.actualtests.com Ac A. C. tua lTe sts . A tool that tells a user of the workstation that they have exceeded their memory quota. D. It blocks popup ads. It pings a workstation from a remote server. Port 21 B. by default? A. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. Any Time. by default? A. D. A tool that allows a workstation to tell the network that the workstation is present. It holds a log of the last three passwords used. Port 23 C." . Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3.co m 223 . C. A tool that allows a user to use the workstation as a telephone through the network. Port 110 "Pass Any Exam. Port 25 D. Port 25 D. B.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. A tool that allows a user to connect to other computers. Port 23 C. Port 21 B. B.www.

Any Time. sts . The user described the problems as: occasional rebooting. Which of the following is the cause? A. D. USB C. Any damage to a hard drive caused by an intention or unintentional jolt or movement. C. A. electric shock felt on computer case.www. A recognized method of disposing hard drives that contain sensitive data.co m 224 .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems.com Ac QUESTION NO: 738 tua Answer: A lTe A. Processor is going bad B.actualtests. B." . System RAM Answer: B. Printer E. overheating. Wireless router B. Excessive movement between system memory and virtual memory. Network D.C QUESTION NO: 739 "Pass Any Exam. and the hard drive stops working. RAM module is faulty C. A method of recovering lost data from a hard disk. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). Power supply D.

Any Time. Shift + B C. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Start> Programs> Accessories> Command Prompt "Pass Any Exam. B. Help the user with every issue that they call about and put all other work orders on hold. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. Start>Programs>Accessories>Communications> Command Prompt D. Ask the user to call another technician for more in-depth assistance. Which of the following should the technician do? A.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Explain to the user they need to fill out a work order for the computer issues.actualtests. F12) B. Function keys (e. ipconfig C.g. F9. Start> Run> Accessories> Command Prompt C. Start> Run>cmd B. netstat B.co m 225 . Ask another technician to take over support for this user. Which of the following utilities could be used to check if there is a remote device on the network? A.com Ac tua lTe QUESTION NO: 741 sts Answer: B . Ctrl + Alt + B D. D.www. A." . nslookup D. C.

MSDS Answer: D "Pass Any Exam. Replace the paper in the printer.actualtests.com Ac tua lTe sts . Which of the following places should the technician look to find the proper handling procedures? A. it does not print.co m 226 . Which of the following is the FIRST step that the technician should do? A. The manufacturer's documentation C. Start> Control Panel> Run>cmd Answer: A. C.CompTIA 220-701: Practice Exam E. A past technician's documentation D. Riser card D. Restart the print spooler service." . Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent. B. NIC C. and all other users are able to print to the printer.www. D. There are multiple printers in the office. Any Time. Reboot the workstation and have the user log in again. PS/2 B. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. Confirm the printer name where the user is trying to print. The cleaning label B.D QUESTION NO: 743 A user is trying to print to a network printer. however. every time the user sends a print job to the printer.

" .CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. Dispose in an incinerator. "Pass Any Exam. Three C. prevent damage from weather. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. Any Time. WAN. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. LAN B.www. prevent outside interference.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. B. which of the following is the BEST way to dispose of the old cartridge? A. One B. domain. D. C. C. D. Store in an air-tight container. B. assist with data transmission.co m When applying the security settings to a network. Nine . provide protection from heat. C. Seven D. which of the following is the MINIMUM number of failed login attempts before a user is locked out? .actualtests. Return to the manufacturer for recycling. Put the toner into a sealed bag and then throw into the garbage.

actualtests. Any Time. B. C. Check to see if the BIOS register the drive. Make sure the network cable is seated properly in the users computer.CompTIA 220-701: Practice Exam D. C. Ensure that the CD drive is installed. Make sure that the network cable is not touching any other cables. one power supply is as good as another. B. Check to see if the network cables were terminated properly.www. Replacing it with a power supply made specifically for that unit. D. Ensure that shielded cable was used for the network. Answer: D QUESTION NO: 750 A user reports that their CD. Answer: C QUESTION NO: 753 "Pass Any Exam.Rom is not reading a disc. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. There are no limitations. Making sure that replacing the power supply is not cost prohibitive. D. What should be the BEST first step to resolve this issue? A. Check to see if theCD. D. B." . sts When a component has a proprietary power supply what is the main limitation? . which of the following would be the FIRST step to evaluate this issue? A. Make sure that the disc is a CD and not a DVD. Making sure the power supply will fit into the casing. workgroup. C.com Ac tua lTe A.co m Answer: B 228 .Rom is compatible hardware.

lTe sts . "Pass Any Exam. Did the computer and monitor work before? C. An established recovery point. B. Which of the following would be the BEST questions to ask the customer? (Select TWO). A complete back up of the hard drive. C. An emergency recovery disk (ERD). B.actualtests. Answer: C QUESTION NO: 755 A.www. C. Any Time. complex user names." . What would be the questions to ask this customer? (Select THREE). powering up? B. Was the electric bill paid? D. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. smart cards. retinal scans. Is another piece ofequipment. What is the manufacturer of the power strip/surge protector? Answer: A. D. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. A record of the ADMIN passwords. that is plugged into the same power strip/surge protector. Is it a LCD or CRT monitor? E. Other equipment plugged into the same power strip/surge protector also will not turn on.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. The customer says the tower computer will not turn on and the monitor will not turn on either.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on.co m . D.B QUESTION NO: 756 A remote Customer calls with a dead computer. background checks for users.

Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A.C. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F." .co m . Nothing. Hibernate C.www.com 230 Ac A. Always on C. Nothing should be affected C. How big is your electric bill? B. What is the manufacturer of the power strip/surge protector? E. Any Time. Has any electrical work been done recently? G.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. Can you or someone else check the circuit breaker for that receptacle? D. proceed with solution. Is another piece of equipment plugged into the same power receptacle and is it working? C. What kind of equipment is plugged into the power strip/surge protector? Answer: B. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Standby B. Always on B.actualtests. Standby D.CompTIA 220-701: Practice Exam A. Create restore point D. Make a list of all programs that will need to be reinstalled in event of a system failure B. Wake on LAN "Pass Any Exam.

Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista.actualtests.CompTIA 220-701: Practice Exam D. Which of the following is the BEST solution? A. Check that the tube and capacitors are intact D." . relax and try to be as calm as possible while working through the distraction C. Explain that what is being done is extremely complicated and requires concentration. Throw it in the trash. It is getting to the point that is becoming a distraction.co Answer: B m 231 . the customer continually asks questions about every step being performed. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. end the conversation C. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working. Dispose through proper channels or send it to be repaired C.com Ac tua A. CRTs are being replaced by LCDs Answer: B "Pass Any Exam. Tell the customer that both are excellent choices B.www. D. Put on an ESD strap and inspect the internal components B. Give them a list of blog sites and documentation that discuss the twoOSs D. Which of the following should the technician do? A. What is the BEST response to this question? sts QUESTION NO: 761 . Say nothing. Continue answering thequestions. Any Time. Ask to be excused to use the phone to take a small break outside to get some air B.

Give the user permissions to cancel other users print jobs.co m . tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. B. Between 8 and 10 characters D.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. Raise the priority of the users jobs to the highest level. 60 to 90 days C. 90 to 180 days B. Have the user work after hours to finish their print jobs. C. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. Which of the following is the BEST option to alleviate this issue? lTe sts . Between 10 and 12 characters B.actualtests.com 232 Ac A. Replace all CMOS batteries in the office B." . Annually D. Install a generator in the office C. Between 6 and 8 characters C.www. Any Time. Install a UPS in the office "Pass Any Exam. Give the user a dedicated printer. D.

but the computers gives an error that the computer has not been shutdown properly.actualtests. Rolling back to an earlier configuration B. Which of the following is the action that is being performed? A. however they are not receiving any Wi-Fi signals. Retrieve the work from a hot site for the office C. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS.CompTIA 220-701: Practice Exam D. and shuts down the computer B.www. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. "Pass Any Exam.com 233 Ac tua lTe sts . Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. Suggest the computer be moved around.co m . Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Loading a full backup onto your workstation D. Any Time. What is an option to ensure that all work is not lost and damage does not occur to the system? A. closes programs. Use software that in case of an outage saves your work. Preparing system for Automated System Recovery (ASR) C. There are UPSs connected to the equipment but they only last about 30 minutes. You decide to go to a prior restore point." . Which of the following should you try FIRST? A.

www. Change the computer from a laptop to a desktop. Ask for model number." .actualtests. Ask if they have a modem. D. B. Any Time.ROM has compatible hardware. Biometrics C. Change the power settings on the projector. Make sure that the disc is a DVD and not a CD. Software firewall B. C. C. Check to see if the CD. each time the customer closes the laptop the computer goes into standby.co m 234 . D.CompTIA 220-701: Practice Exam B. B. Smart card D. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. Which of the following would MOST likely solve the issue? A. Answer: C "Pass Any Exam. Check to see if the BIOS registered the drive.ROM is not reading a disc. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Change the power settings in Power Management. D. Which of the following is the FIRST step to take to resolve this issue? A. Move the projector further away from the laptop. Ensure that the device is working in Device Manager. Check that the Wi-Fi adapter is enabled. C. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . However.com Ac tua A.

C. A. If the mouse has roller ball underneath could they examine it? B. Check to see if the monitor and system hardware are compatible. E. What is the manufacturer of the mouse? Answer: A. D. make the user promises to keep them quiet. C. D. B. What is the manufacturer of the computer? D. Which of the following steps should be performed to check the monitor? (Select TWO). tell the user to call back when they have calmed down. Check for other equipment plugged into the same power strip/surge protector.com Ac tua lTe sts . Press CTRL-ALT-DEL and check Task Manager for programs running in the background." . Check the video cable to make sure it is still connected. Move the mouse and/or press the space bar to check if the computer is in sleep mode.actualtests.www. repeat back the issue to the user to ensure understanding.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. A.co m 235 . What type of mouse is it? E.D QUESTION NO: 776 "Pass Any Exam. Answer: A. Which of the following questions should a technician ask this customer? (Select TWO). B.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. Any Time. be stern with the user. What mouse driver are they using? C.

Create a restore point. Remove unneeded external components. B.com Ac tua lTe QUESTION NO: 778 sts Answer: D . Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. Perform backup of all data. Which of the following should be done FIRST prior to the installation? A. D. The manufacturer of the computer and hard drive.co m 236 . Connecting a loop-back plug B. Which of the following MOST likely uses a parallel port? A. Upgrade all drivers. D. The manufacturer of the RAM installed in the computer. Which of the following should a technician check to resolve the issues? A. Hard drive location in the computer.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. CPUheatsink seated properly. C. The amount of RAM installed. Printing to an older printer C. "Pass Any Exam. Connecting to a parallel tape backup device D.www. Update the anti-virus software. B. D. The hard drive location in the computer." . Any Time. Which of the following should be checked? A. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly.actualtests. B. C. C. Failed fan in the power supply.

actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Hibernate D. Any Time. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Standby D.com Ac QUESTION NO: 782 tua lTe sts . D." .co m 237 . Standby B.www. Always on C. Establish a theory of probable causes of the incompatible driver. Escalate the problem to the next tier support. Always on C. C. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. B. Document findings. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. actions and outcomes. Cycle the power to ensure that thent driver works. Which of the following is the LAST step that should be performed? A. Wake on LAN B.

B. Eight D. Send them off on a small task to get a moment to concentrate and finish the job. Zero B. and a mini refrigerator are plugged into one power strip in a single outlet. Move some of the devices to other outlets and replace the power strips with surge protectors. Put on an ESD strap and inspect the internal components. Six C. "Pass Any Exam.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. D. C. B. Twelve Answer: A QUESTION NO: 786 Two workstations. Continue answering the questions." . Which of the following is the BEST solution? A. Explain that what is being done is extremely complicated and requires concentration. C. Ask to be excused to use the phone to take a small break outside to get some air. Check that the tube and capacitors are intact.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . two printers. relax and try to be as calm as possible while working. Any Time. Answer: D QUESTION NO: 784 A CRT has stopped working. B. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. D.co m 238 . It is getting to the point that is becoming a distraction. Which of the following should be done to ensure safety? A. Throw it in the trash. CRTs are being replaced by LCDs. two monitors.actualtests. Which of the following should the technician do? A. the customer is asking questions wanting to know every step being performed and why. Answer: D QUESTION NO: 785 A.www. Dispose through proper channels or send it to be repaired.

Install software that saves work. Install a UPS in the office. closes programs. C. Install a generator in the office." .CompTIA 220-701: Practice Exam C. D.co m . Replace the CMOS batteries to all affected equipment. D. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . Replace the power strips with UPSs and eliminate the extension cords. Load a full backup onto the workstation. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. C. B. D. Prepare system for automated system recovery (ASR). There are UPSs connected to the equipment but they only last about thirty minutes. Roll back to a previous restore point. Which of the following actions should the technician perform FIRST? A. Have an employee work nights to perform the shut down. Restore all files from a storage device.actualtests. Any Time. C. Have employees shut down their computers before they leave and perform the calculation during their down time. D.www. "Pass Any Exam. B. Setup a hot site for the office so all data will be backed up. B. tua lTe Computers are left on overnight to complete certain calculations and tasks. Install power strips in the office.com 239 Ac A. and properly shuts down the computer. Replace the power strips with surge protectors with longer cords. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day.

Change the power settings on the projector. Use the function + f8 key to toggle between screens. C. Any Time. Set the SSID code on the laptop. Each time the customer closes the laptop the computer goes into standby. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. B. Enable DHCP on the laptop. Reboot the laptop to toggle image between screens. Use alt + tab to toggle between screens. C. D. Install an access point." . Change the power settings in power management.co m 240 . Which of the following should the customer perform? . D.com Ac tua lTe A. The client would like to access the network from outside the home and on the top floor. D. Press the function key and then configure the projector settings. Use the function + f10 key to toggle between screens. Change the computer from a laptop to a desktop. Install a wireless modem. Answer: C "Pass Any Exam. B. B. Which of the following should the technician do to solve this issue? A. Which of the following would the technician recommend for the client? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector.actualtests.www. C.

Dissipates heat from the chips D. Prevents the monitor from overheating lTe sts ." . C.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. The LCD backlight is failing. C. CPU slot D. The LCD inverter board is going bad.actualtests.com Ac tua Explanation: A. Answer: C. Cools the power supply C. This might be an indication that the battery is failing and can no longer hold a charge. B. Heatsink B. B.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. Install a liquid cooling system. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. The screen is set to automatically dim to optimize battery power when power is disconnected.co m 241 .www. D. Answer: B QUESTION NO: 796 "Pass Any Exam. Install multiple fans. Use hyper-threading. Install more memory in the system. D. AGP slot C. Any Time. Prevents motherboards temperature from getting to low B. Which of the following is the BEST recommendation to make? A.

1. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop.com Ac tua lTe sts . Ergonomics B. Any Time. C. C.10 "Pass Any Exam. Smart key C. the LCD screen gets dimmer.www. 192. 169.168. Which of the following should a technician tell the user? A." . This might be an indication that the battery is failing and can no longer hold a charge. B. When the user connects the AC power. To provide thermal transfer from the CPU to theheatsink.16 B.1 C.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. 172. Biometrics D. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. The LCD inverter board is going bad.0. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. The screen is set to automatically dim to optimize battery power when power is disconnected.co m 242 . To provide insulation around the processor. To protect the CPU from direct contact with theheatsink.16 12. Which of the following authentication technologies can be used? A. The LCD backlight is failing. D.254. the LCD returns to normal brightness. B.actualtests. D. To prevent memory vibration caused by theheatsink fan.

169.1 B.16.9 D.1. Any Time. 201.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.254.1 B.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A. 92.16. 192.168.www.128 Answer: D Which of the following IP addresses is a class B address? A.1 C.25.254.128 D.254. 92.254. 192.co QUESTION NO: 801 m 243 .18.1.9 D.com Ac tua lTe sts .168.CompTIA 220-701: Practice Exam D.actualtests.29. 129. 129.25. 192. 92.18.253.25. 201.16.10 C.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.128 B.168.10.18. 129.29.10 C.1.168." .1. 192.253.

Any Time. 9ca5rl D.1 D.9 D.168. 201.0.1 C.255.168. 255.0. 169.1.254.0.254.co m 244 . 169.254.18. 192. 92. 192.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A. 192.25.29.com Ac tua A.www.168.10 D. 192. 129.actualtests.10.10 B.CompTIA 220-701: Practice Exam A. s1A@r4A&! B.0. comptia1 Answer: A "Pass Any Exam.128 B.10 C.16.168.255.253. 172.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.1 C.16.10.10 B.10." .255 lTe Which of the following IP addresses is a loopback address? sts . 127. June171988 C.10.

D. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A. Resolve the problem. SSID C. Take the computer apart piece by piece until the problem is identified. BIOS password B. WEP B. WPA D. Keyfob D. Recreate the problem. Document the problem. C. CD "Pass Any Exam. Blu-Ray B. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure. DVD D. Keylogger C. by default? A." . B. Flash C. Any Time.www.actualtests.co m 245 .com Ac tua lTe sts . Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A.

HDD D.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 . PCIe B.www. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A. Any Time. NIC B. Parallel .actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. Capture D. Graphics C. Flash B.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. IEEE 1394 D. DVD C. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam." . Modem C.

Bluetooth C. Infrared D.www. WindowsVista Ultimate C. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. WindowsVista Premium B. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. 802.co m 247 ." . KVM B.com Ac tua lTe sts QUESTION NO: 816 .CompTIA 220-701: Practice Exam A. WindowsVista Basic B. Keyboard C.11a B. Windows XP Answer: D "Pass Any Exam. Any Time. Windows 2000 D.actualtests. Touch screen D. Windows Media Center C. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Windows 2000 D.

Macintosh PC read/write access D. Network Neighborhood> Ethernet controller B." . My Computer> System> Performance> Settings> Virtual Memory B.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. To allow RAID support C. A. To support dynamic disks B. File encryption options C. Add and Remove Programs "Pass Any Exam.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A.actualtests. Any Time.www. User access and permissions options E. Legacy support for older systems . Support for file encryption D.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. Ability to share the file and folders Answer: B.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . Files can be larger than 256MB B.

Hide a password document in the workstation D. WEP64 B. Control Panel> Power Options D.CompTIA 220-701: Practice Exam C. which of the following commands would the technician use? A.co m 249 . sigverif C. ipconfig D. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. Never write down the passwords C. WPA2 D.actualtests." . sfc B.www. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. Any Time. In a Windows Vista workstation. Contain on a sticky note on the back of the monitor B. WPA Answer: C "Pass Any Exam. WEP128 C.com Ac tua lTe sts QUESTION NO: 823 . A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A.

Answer: C QUESTION NO: 827 A print job fails to leave the queue. D.actualtests. Give the caller the information and inform an IT manager. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. C. D. B. dependency services. Windows Spool Service C. perfmon.co m . Refuse the callers request and inform the police.www.msc "Pass Any Exam. driver level services. Which of the following services may need to be restarted? A. the print spooler requires other services to be running first. C." . These types of services are known as: A. primary services. Any Time. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly. They ask the employee for their username and password. B. Printer Driver B. registry level services. Which of the following should the employee do? A. Print Spooler D. Give the caller the username and password.com 250 Ac tua lTe sts . Refuse the callers request and inform an IT manager. They state they need to upgrade the antivirus protection on the workstation.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk.

com 251 Ac tua lTe sts . Check for an externalWiFi on/off toggle switch. printmanagement. Check for an external antenna. to describe their 1394 "Pass Any Exam. A dual-core 32-bit processor and a 64-bit operating system D. Any Time. Without knowing the specifics of that model. such as i. C.msc C. D. eSATA C." . B. A 32-bit operating system and a 64-bit processor C.www. IEEE 1394 D. Check forWiFi radio on/off switch on the function keys. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop.link and Lynx. print D.co m . Other companies use other names. Serial B. how might a technician determine if the unit has WiFi capability? A. 802. A 64-bit processor and a Vista Home Basic operating system B. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A.actualtests. Check the Device Manager for a wireless network device. services.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire.CompTIA 220-701: Practice Exam B.

which is the main circuit board for the PC. Which of the following is the BEST response? A. Take the call. Well.actualtests. C. This is because it is not only high speed but also supports isochronous data. Any Time. "Here is all my documentation for the repairs. I cannot guarantee that your data will not be lost. which means delivering data at a guaranteed rate. D. "I am not sure if your data will be lost I will confirm with my manager. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM." B. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. such as video devices. "Pass Any Exam. Apologize and excuse oneself for a moment to take the call quickly outside the room." . D. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned.www.CompTIA 220-701: Practice Exam products. "I replaced some of the computer parts and now it is functional. I am not replacing the hard drive. C.com 252 Ac A. I will let you know what happens after the repair. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. Have the phone onvibrate before starting the repair. Which of the following is the BEST action? A. In the middle of doing the repair." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone.co m ." B. please read it and then get back to me with any questions. B. Which of the following is the BEST response? sts . the phone rings. This type of repair will not affect it. I replaced the motherboard." C. Your data should be fine.

Front panel media lock B. Which of the following is the BEST response to the clients next repair order? A. Refuse to do the repair until the client learns how to type with long fingernails.CompTIA 220-701: Practice Exam D. C. but let the client know that the client will be charged extra for the same repair nexttime. Encrypt the sensitive data so that it cannot be read without a key.co m . B. Do the repair. B. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. Do the repair with a good attitude. Show the client how to put the keys back on. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Keylogger C. Partition the drive into two physical drives making C: the OS and D: the data. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Any Time. C. D.Attributes. Biometric fingerprint scanner "Pass Any Exam. D. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. making C: the OS and D: the data.com 253 Ac A. Hide the sensitive data from casual view using folder Properties . Partition the drive into two logical drives. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A." . while protecting the data from the operating system related issues? lTe sts .actualtests.www. Immediately leave and go to another room to take the call and deal with the repair later.

UPS B. Answer: A "Pass Any Exam. Tell the client they need to install a surge protector soon. Check for and remove outdated components. B." . Cover the extra power plugs not being used with electrical tape. D. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. Install an uninterruptible power supply (UPS). Any Time.www.com Ac tua lTe sts .actualtests.co m 254 . C. Leave it up to the client to take their own precautions. Larger power supply D. C. Remove excessive dust and loose items. Replace all cooling fans with new ones. Power strip C. Unplug the computer after testing and recommend to the client that they need to install a surge protector. D. B.CompTIA 220-701: Practice Exam D. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. Which of the following is the BEST action to take? A. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use.

Establish a plan. They have had the system for two years and use it primarily to download photos. Document the actions. D. Any Time.255.actualtests. B.0.co m 255 . Answer: B Which of the following network classes exists if the default subnet mask is 255. B.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly.0? "Pass Any Exam. Class B C. Formulate a theory. Defragment the hard drive. Class A B. C. D.0? A. Suggest purchasing a newer processor. C. music and browse the Internet.com Ac QUESTION NO: 843 tua lTe sts .255. The system specifications are still very good.255." .www. Identify the problem. Class C D. Increase the systems RAM. Which of the following is the FIRST action to take? A. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. which of the following actions should be taken NEXT? A. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. Run CHKDSK on the hard drive.

CompTIA 220-701: Practice Exam A. Class D "Pass Any Exam.0? A. Class A B. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255. Class B C. Class A B. Class D tua Which of the following network classes exists if a hosts IP address is 192." . Class C D.255.30.0.www. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.co m 256 . Class B C.0. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172.0. Class C D.1. Class A B.0? A.0. Class B C.1? lTe sts .com Ac A. Class C D. Class C D.168. Any Time. Class A B. Class B C.actualtests.22.

Task Manager "Pass Any Exam. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. static IP address. Class A B. dynamic IP address.com Ac tua lTe sts A. C.172. Class C D. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. Bridge .1? A. Hub D. stationary IP address.1. Class B C. Router C. D. Switch B. reserved IP address. Any Time.actualtests." .co Which of the following devices can automatically assign host IP addresses? m 257 . B.www.

Double click theprinters icon. right click on the print job and select cancel.CompTIA 220-701: Practice Exam B. The components driver is outdated. Double click theprinters icon. Virtual Memory D. C. Answer: A "Pass Any Exam. The component is not installed. B. The component is disabled. The components driver is not found. Any Time.www. D. right click on the print job and select properties. Double click theprinters icon. right click on the print job and select restart. Double click theprinters icon. Double click theprinters icon. right click on the print job and select resume.actualtests. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A. B. Double click theprinters icon.co m 258 ." . Double click theprinters icon. right click on the print job and select delete. C. D. right click on the print job and select restart. right click on the print job and select cancel. B. Double click theprinters icon. D. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. C. Device Manager C.com Ac tua lTe sts QUESTION NO: 853 . right click on the print job and select pause.

B. Any Time. Security D. right click on the print job and select resume. 10 "Pass Any Exam. Answer: C QUESTION NO: 857 In Printer Properties.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. Ports C.actualtests. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A.com 259 Ac tua lTe sts . The shared printer is not compatible with the host computers operating system. right click on the print job and select restart. 5 B.www. Double click theprinters icon. Double click theprinters icon. Double click theprinters icon. C. right click on the print job and select cancel. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. D. Print sharing has not been enabled on the host computer." . Which of the following is the MOST likely cause? A. B. C. The print drivers have not been installed on theusers remote computer. D. Advanced B. Simple file sharing has not been enabled on the host computer. right click on the print job and select properties. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A.co m . Double click theprinters icon.

QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. A kiosk in a department store that looks up information in their online catalog. Any Time.www. Only ask the customercloseD. Which of the following responses would be BEST to use? .actualtests.CompTIA 220-701: Practice Exam C. Please inform me if the PC will be processing more work than for which it was designed. B. C. A user checking their personal email at an office. Inform the customer of the expense that is being incurred. Be sensitive to the customer's culture. C. Use technical acronyms to show your technical expertise. The technician has verified that the unit is working properly and is now updating the customer on the event. D. B." . Answer: D "Pass Any Exam.co m Answer: C 260 . Please inform me if you think you want me to come back and check it again tomorrow. 15 D. Please inform me if you continue to have any problems with this PC. lTe sts A technician has replaced a failed DIMM. D. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. A remote salesman must transfer contract data to the corporate office. A remote user updating the antivirus software on their notebook computer. Please try to be more conscious of static when using this PC. C.com Ac tua A.ended questions. B. D.

Document the core actions and inform the customer the repair has been completed. C. with a response time to another site of two hours. Before starting any work on the system.com 261 Ac tua lTe sts . B. Which of the following is the NEXT step to take? A. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation. Call the customer and reschedule for another time. C. Follow the manager's instructions. Complete a full backup of the workstation before making any upgrades. Call the new service customer and re-schedule the call for another time. Call the service manager and inform them of the current situation. Document the entire event. C. share this with the customer and take steps to minimize the reoccurrence. which of the following is the FIRST course of action to take? A. Call the service manager and inform them of the current situation. D. B. Which of the following would be the BEST choice to address this situation? A.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. Upgrade the hard drive and reboot the system. D. Inform the customer of the steps taken during the repair and continue to the next service call. Call the service manager and inform them that the new service call cannot be made in time. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC.actualtests. Any Time. D. Remove the cover of the workstation case and use an ESD strap before the upgrade. Unplug the workstation and begin the upgrade. A new service call is received. share this with the customer and take any preventative measures.www. Answer: A QUESTION NO: 865 "Pass Any Exam." . B. Document the solution.co m .

you can use only NTFS file system because only NTFS support encryption. CMOS B. Partitioning and formatting of the hard drive D. Proper configuration of the BOOT.INI file C. CDFS. Answer: C Explanation: To implement file encryption on your Windows 2000 computer. Installation of updated device drivers sts .co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . TPM D. HPFS.www. D. VRAM C. NTFS-E is an invalid file system name. NTFS.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A.actualtests. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A.com Ac tua lTe A. Any Time." . C. Installation of the NTLDR B. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam. FAT32. B.

co m .CompTIA 220-701: Practice Exam A. Windows Vista Home Basic C. Any Time. A.com 263 Ac tua lTe sts .11n B.4GHz spectrum." . RFI B.actualtests.0 D.www. Windows Vista Home Premium B. The customer has installed a new cordless telephone recently that uses the 2. RDRAM D. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802. USB 2.11g wireless signal. 802. Dual-channel C. Which of the following is the MOST likely cause of the customers issues? A. and does not wish to lose any files in the process. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A. IEEE 1394a C. ESD D. Windows Vista 64-bit edition D. Electrical surges C. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. WindowsVista Ultimate "Pass Any Exam. Double-sided B. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO).

E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). The user sent ten different documents over a span of an hour. C. Any Time.B .co m Answer: A. Spyware B. If the print spooler service needs to be configured for multi-page printing. If the printer needs a memory upgrade to print multiple documents at once. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives." . If the printer needs a firmware upgrade to print multiple documents at once. B. Which of the following should the technician check FIRST? .actualtests. WindowsVista Business Answer: D. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. Freeware D. Amperage Answer: C Explanation: "Pass Any Exam.www. Hertz C. Trojans C. lTe sts A user reports that none of their documents are printing.com 264 Ac tua A. D. A. Frequency B. If the printer needs the queue cleared. DLLs E. Wattage D.CompTIA 220-701: Practice Exam E.

Use an alternate route and get to the appointment ten minutes after the scheduled time. It is standard among power supplies and has nothing to do with the devices connected to the power supply.co m . Pull over. Any Time. QUESTION NO: 875 How many devices are supported on a single USB port? A. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. you must be careful about the wattage it provides. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. C. While replacing the power supply in your PC. Which of the following is the BEST course of action? A. 64 C. and explain the delay.www. Pull over. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam. "Pass Any Exam. Nickel Metal-Hydride B." . Alkaline C.com 265 Ac tua lTe sts . B. call the customer from a mobile phone. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present.CompTIA 220-701: Practice Exam Power supplies are rated in watts. 127 D.actualtests. The technician had planned to arrive five minutes early. Lithium Ion D. reschedule for another time. Amperage and resistance are not selling points for power supplies. D. Call another technician and have the other technician reschedule the appointment for another date. call the customer and cancel the appointment. 32 B.

C. the hard drive has failed and the data cannot be retrieved within the hour. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. Which of the following is the BEST course of action? "Pass Any Exam. Any Time. Which of the following is the BEST course of action? sts . to boot the computer and retrieve the users data to a shared network drive. B. Remain calm and positive. The user is attempting to install a local printer and has become frustrated and is berating the support staff. The customer would like another computer so they can make their presentation that is due in an hour.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. Speak slowly. Advise the user to not do anything else. explain with authority. Listen and ask questions using non-technical terms. The company has provided remote control software. QUESTION NO: 879 A." . the customer demands the computer be replaced immediately. After listening to the user. Which of the following is the BEST method of working with this user? A. D. Repeat the steps multiple times so that the user can understand the computer terms. C.www. and an error message of a corrupted file.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. until the technician can arrive and work on the computer themselves. using the various OS options available. As the technician begins to evaluate the situation.co m Answer: A . Work quickly. B. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation.actualtests. Shut down the computer. D. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed.

actualtests. until they have completely calmed down. Any Time. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. conducting an initial evaluation of the problem with the customer. what has happened to the drive and explain the options available. The technician receives a call and the caller ID shows the call is from the technicians childs school. Inform the customer about the need to take the call from the school. such as a data recovery service. as the school can be contacted later in day. C. Document on the service record the steps the technician took to evaluate the drive. Immediately stop working and leave the room to answer the call. D. B. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. explaining you will remote into the computer and assist in installing the printer. but the data is gone. Remain positive with the user. in case the customer decides to sue for loss of data. Immediately replace the hard drive with a new.co m 267 . C. Request the customer to leave the room while the call is answered. B. D. explaining to the user the unit will be restored as quickly as possible. While the user is talking. use MMC to grant administrative rights to the user. Which of the following options is the BEST course of action? A. C. Ignore the call. Listen calmly to the user. and then tell the user to try the install once again. and then explain why they cannot get the printer installed themselves. D. Which of the following is the BEST course of action? A.www.CompTIA 220-701: Practice Exam A. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. they determine that the hard drive has failed." .com Ac tua lTe sts . Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. Answer: D "Pass Any Exam. larger model. B. The customer states they have important documents and photos on the drive which cannot be replaced. Explain to the customer in non-technical terms.

Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Replace the PS2 keyboard with a USB keyboard and try again. Which of the following is the NEXT step to take? A. D. Check the work area and keyboard for foreign substances." .CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. Which of the following would be the NEXT evaluation step? tua lTe sts A. Discuss options acceptable to the customer to address the issue. Which of the following is the NEXT course of action? . Document the evaluation and actions taken. B. Test the computer to determine the probable cause of failure.www. Establish the probable cause of the card failure for the customer. C. D. Question the user to insure they do not attempt to make changes and break the computer again. B.co m The technician has completed the repair action on the computer. Install an on hand video card and show the customer it is repaired. Question the customer on any changes made to the computer before installing the video card. C. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Any Time. B. C. the video card is failing. Boot to BIOS/setup and confirm the hardware settings are correct.actualtests. Check the power connections to the equipment and see if there is a surge protector in use. Re-evaluate the repair theory to ensure the issue will not occur again. Which of the following is the NEXT step to take? "Pass Any Exam. D. . They have checked the printer and found coworkers have been printing documents.

www. D. C. B. The technician has to use Device Manager to update the drivers and then attach the scanner. as this may have deleted the network printer. Ask the customer to open the printer properties and check the page size and paper orientation. C. and then install the drivers. After installing the card with the administrative account. After inserting the PCMCIA card. and then configure the card using the administrative account. The technician has to turn on plug and play before the scanner will work. Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. B. B. C. Which of the following describes the NEXT step to take? lTe sts .actualtests. plug in the scanner. Check that the network printer is connected to the USB port on theusers computer. Install the card using the customers log in. have the customer test the card using their log in. D.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. After installing the card. The technician needs to install the scanner using the instructions provided. check Network Places to ensure proper card functionality.co m 269 . Which of the following actions will BEST resolve the issue? A." . Answer: B QUESTION NO: 888 A. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. D.CompTIA 220-701: Practice Exam A. Ask the customer if they have installed a local printer at home. ensure the phone and modem properties are set for the local area code. Any Time. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. The technician has to boot.

CompTIA 220-701: Practice Exam A. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). C. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop.www. D. HTTP B. When the Bluetooth function is enabled. If wireless security is enabled on the network. B. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. TELNET C. "Pass Any Exam. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. DNS D. B. If the external keyboard number lock is toggled on. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. B. the Infraredport will no longer function. NETBEUI can only be used on pre-Windows NT networks. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. A. NETBEUI is unavailable on non-Windows operating systems. C.co m . Any Time. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A.actualtests. NETBEUI is designed to be used on small size LANs.com 270 Ac A. D. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A ." . Bluetooth devices will need to add the security code. Docking stations will only work if an external power supply is connected. C. the embedded keyboard will not function correctly.

They have no moving parts and can tolerate vibration. They are susceptible to failure typically caused by strong vibration or rough handling.com Ac A. Ask the customer which printer the customer prints to. B. is setup as the default printer. tua lTe sts A customer reports that a computer can no longer print. D:\i386\tools /cmdcons C. Redirect the customer to another printer if available. turn the printer off and on. Reinstall the printer drivers. D:\i386\utilities\console D. ensure the device is still online. NETBEUI can only be used with DHCP." . NETBEUI is not a routable protocol. D. C.actualtests. E.co m Answer: D 271 . Which of the following is the BEST approach the technician should take? . The customer works at a company where the users all print to networked printers. turn the printer off and on. B. They have a larger platter than other magnetic devices. D. Answer: A.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. "Pass Any Exam.www. Any Time. and begin running diagnostics on the printer. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. run a print engine test. run a self-test. D:\i386\tools\console B. and then attempt to print from the computer. They require more power than other drive types. and send a print job.CompTIA 220-701: Practice Exam D. Verify which printer the customer prints to. and verify the correct tray is being selected before printing. C.

which of the following holds true? A. DVD media. Any Time." . D. B. Solid state drives are slower. D. Flash drive D.actualtests. and CD media. more reliable. Blu-Ray drives can read Blu-Ray media. and CD media. but not CD media. USB hard drive B. Solid state drives are faster. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. DVD drives can readBlu-Ray media. magnetic drives. and require more power. B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. DVD drives can readBlu-Ray media. Solid state drives are slower. and require less power.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . SATA drive sts .www. and require less power. Solid state drives are faster. C. DVD media. C.com Ac tua lTe A. DVD media. more reliable. but not CD media. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. more reliable. Blu-Ray drives can read Blu-Ray media. IDE drive C. DVD media. more reliable. and require more power.

Any Time.www." . D. Which of the following ports needs to be blocked to prevent Internet access? A. FTP B.com 273 Ac tua lTe QUESTION NO: 901 sts . 23 D. B. C. where a router interconnects one or more networks. and a switch transmits data directly to the device. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. Liquid cooling systems are more effective at cooling the processor. B.CompTIA 220-701: Practice Exam A. A switch interconnects one or more networks. HTTPS D. C. "Pass Any Exam. Liquid cooling systems are less efficient than the traditionalheatsink technology. A router broadcasts all data packets that are sent on the network. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. FTPS C.co m . where a router interconnects devices on a network.actualtests. by default? A. Liquid cooling systems are less effective at cooling the processor. 20 B. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. 21 C. A switch interconnects devices on the same network to be able to communicate.

A switch broadcasts all data packets that are sent on the network. B." . Hibernate Answer: D "Pass Any Exam.co m 274 . Standby C. Format the hard drive.CompTIA 220-701: Practice Exam D. and a router transmits data directly to the device. Suspend D. Backup the hard drive. FAT32 C. C.actualtests. which of the following file system formats would be the BEST choice for security purposes? A. Partition the hard drive. Wake on LAN (WOL) B. D. Any Time. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC. NTFS B.com Ac tua lTe sts .www. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. CDFS D. which of the following is the BEST task to perform? A. Update the device drivers.

SAFER+ is used to encrypt Bluetooth communications. WEP was the original encryption standard developed for WiFi networks. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam.co m .actualtests. Broadcast name B.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. Encryption type D.com 275 Ac tua lTe sts . Security key used C. WEP2 C. WEP B. WPA D.11i network standard that ensures the most secure wireless encryption. System Information C. Device Manager B. Any Time. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. but WPA2 was the most secure standard. WPA was an upgrade." . WPA2 Answer: D Explanation: WPA2 is the more secure 802. Disk Management D.www. but that could be easily hacked.

QUESTION NO: 910 Which of the following BEST describes a virus? A. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Malicious code that can propagate itself to different host files. Drive lock D. A malicious program that spreads itself in a system without the need of a host.actualtests.com Ac A. Any Time.co m 276 . Fingerprint scanner C. D. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts .www. Which of the following has MOST likely been performed? A. C. B. IR scanner B. B. Ctrl + Alt + L D. Port 25 has been opened. "Pass Any Exam. Port 25 is no longer being used. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25." . A program that appears to be harmless but has a malicious agenda.CompTIA 220-701: Practice Exam A. A program that is used to track user information for commercial reasons. Ctrl + Alt + Esc B. Windows Key + D C.

Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A. IDE C. D. The hard drive has been reformatted.com 277 Ac tua lTe sts . Any Time.actualtests. D. The hard drive is set to pre-format conditions.CompTIA 220-701: Practice Exam C. C.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. B. SATA B. BIOS security D." . Port 25 is running at full duplex. Biometrics C. Data has been restored. Port 25 is setup for port forwarding. m Answer: B . PATA D. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. Solid state Answer: D "Pass Any Exam.www. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. Username and password B. Which of following drive types did the technician install? A. Data has been backed up.

Single-layer DVD D.7GB? A. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4. Floppy disk C. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Dual-layer DVD B. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4. CCD barcode reader B.com Ac tua lTe sts . FDD D. Laser barcode reader C." . Solid state B. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam.7GB of data.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. IR keyboard D.co m 278 . Optical C.www. Any Time.actualtests.

Start Menu C.CompTIA 220-701: Practice Exam A. Resolution C. Control Panel C.www.co m 279 . My Computer D. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . Any Time. HDMI B. Task Manager B. S-Video C." . My Network Places B.actualtests. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. Auto Alignment B. VGA D. Event Viewer "Pass Any Exam. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A.com Ac A. Degauss D. Task Bar D.

Which of the following is an example of this feature? tua lTe sts A. Verbal recognition D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A.com Ac Biometric authentication is a security feature preventing access to a device. Satellite . DSL D. Wireless B.actualtests. Fingerprint scan B." . Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. "Pass Any Exam. Satellite C. Cable D. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A.co Which of the following network connections uses an analog signal? m 280 . Dial-up C.www. Dial-up B. Any Time. Password C.

PDAs "Pass Any Exam.1 C.www.0 B. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A. 5 meters (16 feet) B.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A. 480Mbps C. USB 1. 7 meters (23 feet) C. 400Mbps B. USB 2. Cell phones B." .actualtests. Notebooks C. Any Time. IEEE 1394a D. Desktop PCs D. 10 meters (33 feet) D.co m 281 .com Ac tua lTe sts .0 interface? A. 800Mbps D. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. Control Panel > System Applet > Properties > Advanced Tab D." . Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam. 150Mbps B. 7 B. 300Mbps C. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A. Right click on My Computer > Properties > Computer Name Tab B. Any Time.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . Right click on My Computer > Properties > Network Identification Tab C. 15 C.actualtests.www. 63 D. 400Mbps D. 800Mbps .

USB mouse D. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B.www.com 283 Ac A. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A.co m .CompTIA 220-701: Practice Exam A. CRT monitor C." . Optical DVD. Intel Core 2 Duo "Pass Any Exam. Windows Server 2003 C. Intel Pentium 4 Extreme Edition D. Windows 2000 Professional D. Intel Itanium C. Laptop LCD screen B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Any Time. WindowsVista Business B. Intel Pentium M B.RW drive Answer: B QUESTION NO: 934 In Windows XP. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts .actualtests. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. which of the following is the proper way to delete a print job in queue? A.

C. 9-pin male to male C. D. The ToggleKeys option is enabled." . Newer ATX power supplies do not use pins 21 through 24. B. Which of the following is the BEST reason why this fix worked? A.com Ac QUESTION NO: 939 tua lTe sts . Which of the following is the correct cable to use? A. The NumLock option is enabled. 6-pin male to 4-pin female B. Any Time. D. B.www.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. The StickyKeys option is enabled. C.co m 284 . Which of the following is the MOST likely cause of this situation? A. After clearing it with the manufacturer. Older ATX power supplies are no longer available. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed.actualtests. Answer: B "Pass Any Exam. 4-pin male to male D. Answer: B While replacing an ATX power supply in an older model desktop PC. The FilterKeys option is enabled. numbers appear on the screen. Newer ATX power supplies are 20/24 pin compatible. the cable is plugged in and the PC is up and running. the technician observes the motherboards main power connector has less pins than the new power supply cable. Older ATX power supplies have a separate P4 connector.

CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. RDRAM "Pass Any Exam. DDR2 C." . Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A.actualtests. SODIMM D. Between the CPU and RAM B. On thesouthbridge chip C.co m 285 . Cable C. Any Time. Print queue C. DSL D. Printer settings D. Print test page B.www.com Ac tua lTe sts . On the front side bus D. Fiber B. SDRAM B. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A.

co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 . RJ-45 D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A.com Ac Which of the following wireless types.11g D.actualtests. Any Time.11a B.11n C. Non-plenum C. Plenum B. UTP . STP D. BNC B. ST C.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A. 802. 802. 802.www. 801. by default." . has the GREATEST throughput and amount of coverage? tua lTe sts A.

Trojan attack C. Denial of Service (DoS) attack D. Maximum resistance C. Which of the following threats has been attempted? sts . Press ctrl + alt + delete on the keyboard. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. The technician explains this is against company policy. C.co m . The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Any Time. Re-install the OS.com 287 Ac A.CompTIA 220-701: Practice Exam A. Attach an external keyboard. Maximum output wattage D. Social engineering B. Update the keyboard drivers. Maximum input voltage B. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. D. Compliance in the workplace "Pass Any Exam." .www. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. Which of the following is the NEXT step in the troubleshooting process? A. Dealing appropriately with confidential materials B. B.actualtests.

Which of the following security elements governs data sensitivity? A. and ATM.com 288 Ac tua A.actualtests. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. Any Time.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. Professionalism in the workplace D. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length.M. analysis and reporting technology (S. 100 meters (328 feet) C.R." . Unclassified B. Cultural Sensitivity D. Self monitoring. A. Event Viewer B. It is company policy that all documents be labeled even if they are not sensitive. Despite the stricter performance specifications. Task scheduler C. 30 meters (100 feet) D.CompTIA 220-701: Practice Exam C. 150 meters (492 feet) "Pass Any Exam. Exceptions C.A. 328 meters (1076 feet) B.www. Configuration Utility D. token ring.co m . Which of the following should be used? sts QUESTION NO: 952 .

Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. NiMH C. Alkaline D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. Pixelation D. Native resolution B. A. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss.com 289 Ac tua lTe sts . fixed resolution of an LCD is called the native resolution. Contrast ratio C. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them.co m Explanation: The single. . This chemistry has a high energy density and is lightweight. NiCd B.www. Any Time. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A." . Besides they only receive charge if the voltage is low.actualtests.

YOU must be running Windows 95 or later C.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance.www. and the operating system. QUESTION NO: 959 "Pass Any Exam.co m Answer: B 290 . A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers.CompTIA 220-701: Practice Exam A. Answer: B Explanation: You need Windows 98 or later to use ACPI. ." . basic input/output system (BIOS). You always need to compromise in configuration when you purchase a laptop in your decided budget. Increased performance C. Portability B.actualtests. The BIOS must support ACPI B. Desktop replacement D. the motherboard and processor must support the standard. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A. ACPI must be supported by the computer motherboard. Any Time. The motherboard must support ACPI D. The processor must support ACPI. Higher-quality construction Which of the following is not a requirement for ACPI to function? A. In addition. True B.

The SIMM is the predecessor to the DIMM. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. 200 MHz and 266 MHz with operational voltage 2. Point stick D. ESD C. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. Any Time. Touchpad B.www. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick. Mouse C. EMI Answer: A "Pass Any Exam.com Ac tua lTe sts ." .5v.actualtests. CRT D. such as wireless communications. RFI B. The SDR SDRAM uses DIMMs with 168 pins. 168-pin DIMM B. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. 184-pin DIMM D. 72-pin SIMM C. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A.co m 291 .

Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum.com 292 Ac tua lTe sts A. Boot the system without scanning drives. . DOS B. Any Time. Run Windows without processing AUTO EXEC. Worm C. Another computer with the same video card B.SYS B. C. The video card manufacturer's website C. Windows loads only basic files and drivers so that you can find out the configuration errors easily.BAT and CON FIG. thus forming an image on the drum? "Pass Any Exam. D.www. The server log Answer: B. Skip loading the Registry.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers. Start Windows using only basic files and drivers. The manual that came with the card D. Logic bomb D. Where could you check for troubleshooting information? (Choose all that apply.co m What does Safe Mode allow you to do? .actualtests." . QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode.) A.

QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A.www. thus forming an image on the drum. Dirty drum D. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. RDISK. it can be easier to use a password generator based on that set of rules than to manually create passwords.actualtests. D. Generators create new passwords every time a user signs in to prevent social engineering. Worn pickup rollers C. What can we benefit from a password generator? lTe sts . Generators eliminate the requirement to establish log-in attempt limitations. Developing D. Automated System Recovery (ASR) B. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. Generators eliminate a user's tendency to create passwords that can be a security liability. Generators extend the requirement to periodically change passwords. B.CompTIA 220-701: Practice Exam A. When a password policy enforces complex rules. Brokenfuser Answer: B QUESTION NO: 967 A. C. Any Time. Transferring C. Defective toner cartridge B. Writing B.co m 293 ." .EXE "Pass Any Exam.com Ac tua A password generator can be part of a password manager.

AC in. False Answer: A QUESTION NO: 970 Of the following voltage pairings. DC in. AC out B. AC in. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters.co m . ISO C. you need to use Automated System Recovery (ASR). A. DC out D.com 294 Ac tua lTe sts . QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. True B. CSMA/CA D. AC out Answer: C Explanation: The AC in." .CompTIA 220-701: Practice Exam C.www. respectively. OSI B.actualtests. DC out C. DC in. and CD media. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. CSMA/CD "Pass Any Exam. Any Time. Enhanced Startup Disk (ESD) D. which one accurately represents the input and output. DVD media. of power supplies and AC adapters? A.

Although Incremental backup clears the archive bit.11d D. Copy backs up all files but does not clear the archive bit.4GHz radio frequency range and are directly compatible with each other are 802.11a B. The normal backup clears the archive bit after backing up to let the system know that the file was backed up. 802.com 295 Ac A. Any Time. There is no such option as Complete backup.) lTe sts .11g. Complete B.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2. 802.11b and 802. 802.www.actualtests.11a operates in the 5GHz range and 802. QUESTION NO: 973 Answer: B. you need to select the normal backup type. 802.4GHz radio frequency and are directly compatible with each other? (Choose all that apply.co m ." .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A.11b C. Incremental D. Normal C.11g tua Which of the following wireless IEEE standards operate on the 2. 802. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam. it only backs up files the files that have changed since the last backup.11d is not a commonly implemented standard. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit.

www. Mantraps C. 1.88MB.actualtests. WINNT32. WINNT. The extended-density 3½? floppy diskettes can be formatted to 2. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively." . Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility.EXE D. Security zones D.44MB.EXE C. QUESTION NO: 977 "Pass Any Exam. . Perimeter security B.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A.BAT B. Any Time. It is the first layer of access control that is intended to delay or deter entrance into a facility. SETUP.co m 296 . INSTALL. 720KB C.CompTIA 220-701: Practice Exam A. 360KB B.44MB D. 2.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1.

UNDELETE B. AUTO EXEC.Boot file issues Answer: C "Pass Any Exam.CompTIA 220-701: Practice Exam In order to delete and/or replace system files. Any Time. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. Configuration file issues C.co m . DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A.com 297 Ac tua lTe sts . System files not found B.actualtests. System.www. and ReaD. BUS C. True B. ERASE C.Only attributes on the file before you replace the file? A." . which command do you use to remove the Hidden.BAT issues D. A. and then remove it from laptop. Star B. ATT RIB D. Swap file issues OE. Ring D.

www. Smurf attack C. False tua QUESTION NO: 983 lTe Answer: A sts A.actualtests. True B. B. Any Time. TCPACKattack B. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol." .co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. False . System "Pass Any Exam. Hidden. Archive D. The server indicates that it has exceeded its session limit.com Ac A. Which type of attack is probably occurring? A. m 298 . Read Only C. True B. Virus attack D.

DSL D. They are supported by NTFS files system.CompTIA 220-701: Practice Exam E. HTTP D. Any Time. FTP C.) A. and System attributes on the files.actualtests.D QUESTION NO: 986 A.co m 299 ." .D Explanation: On a FAT 32 partition in Windows XP you can set Hidden.www. Cable B.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Satellite C.B. The attributes such as Encryption and Compression are not supported by FAT 32. QUESTION NO: 985 You are administering a system that has been locked down for security reasons. HTTPS Answer: C. What services are associated with these ports? (Choose two. Dial-up Answer: C QUESTION NO: 987 USB. Telnet B. Read Only. port 443 and port 80 have been disabled. eSATA and Express Card/54 are examples of hot pluggable devices A. Compression Answer: A. Archive. True "Pass Any Exam. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . You notice that among all of the other ports.C. Refer to the following Internet connectivity methods.

actualtests. D. LED Answer: B QUESTION NO: 990 Which of the following password.CompTIA 220-701: Practice Exam B. once setup. Any Time. LDAP Answer: C "Pass Any Exam. B. floppy drives have a 5. you must insert the connector correctly or the drive can be damaged.25-inch form factor and must be installed in the larger drive bays C. POST B.com Ac tua lTe sts QUESTION NO: 989 . User Accounts C.ROM drives. Because it is antiquated technology.co Answer: D m 300 . Hide answers/explanations Atypical backlight technology is A." . CRT B. Like a hard drive. the floppy drive requires no external access. BIOS D. Like DVD. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A. floppy disk drives can no longer be purchased new. Although some drives might not clearly key the receptacle for the Berg power connector. LCD D. is necessary to be entered before booting into the operating system? A.www. CCFL C.

Live CD B. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards." . D. if it is used in a hotel or on an airplane.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete.www. modern operating system on a computer lacking mutable secondary storage? A. Which of the following feature enables that? A. which statement concerning CPU and RAM configuration is most true? A. B. Driver signing D. "Pass Any Exam. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. a portable computer with a docking station is generally connected to a local wired network. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. Roaming profile B.co m 301 . C. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location.actualtests. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. Any Time. the portable computer will automatically connect to a wireless network. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. Network C.com Ac tua lTe sts . For example. Hardware profile C. however. Floppy D.

malicious software that is self-replicating and self-propagating B. During your working hours. HTTP sts .ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. VPN C. Remove PC card adapters B. Remove DVD. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company.com 302 Ac tua lTe A. Remove Backlight D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A.actualtests. malicious software that changes the user's home page D.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m . WAN D. what is your recommendation so as to avoid the potential damage during transit? A. malicious software that monitors Internet surfing habits C." . As an experienced technician. Any Time. Remove LCD C.www. FTP B.

C.com Ac tua lTe Refer to the following descriptions. Any Time. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. Subnet mask C.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. True B.actualtests. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.B A.) A. IP address B. A VPN is a private network between two computers using wireless cards without using a wireless access point between them." . Default gateway D. B. D. C:\System\Windows32 C. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date.co m 303 .www. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 . A VPN is a secured line of communication between two points through a public network. DNS server Answer: A. C:\Win\System32 "Pass Any Exam. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. C:\System32\Win B.

www.actualtests. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A.CompTIA 220-701: Practice Exam D. System lock-up sts When a Windows-based application attempts to access memory another program is using. Windows protection error B. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. Backlight B. Inverter C. Illegal operation D. General protection fault C. SPGA "Pass Any Exam. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot.co QUESTION NO: 1002 m 304 . Socket479 B. It also occurs when a program tries to access a memory address which does not exist. Screen D. ZIF C. what is the error that will be generated? ." . Any Time. LPGA D.com Ac tua lTe A.

Moving the mouse pointer to the top of the Taskbar. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. double-layer DVD+R B. pausing until the pointer turns into a double-headed arrow. Double-sided. Right-clicking the mouse and dragging the Taskbar to make it bigger B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. single-layer DVD. The dual layer capacity of Blu -ray disk is 50 GB. Hard disk D. Drive interface B.actualtests. Host adapter Answer: A "Pass Any Exam. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer.www. single-layerBlu-ray disc C. Single-sided.R D.co m 305 . Double-sided. Highlighting the Taskbar and double-clicking in the center tua lTe sts . No other given options can store roughly more than 17GB of data. Double-sided.com Ac A. and then clicking and dragging D." . Left-clicking the mouse and double-clicking the Taskbar C. Controller C. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A. Any Time.

What is usually a cause of this? A. you explain. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. IDS system C. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. 22 C. and a host adapter.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk.com 306 Ac tua lTe sts . Social engineering B. take advantage of human shortcoming to gain access that should otherwise be denied. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. Spilled liquid B. controller. What term do you use to describe attacks of this type? A. 21 B. Perimeter security D. you're trying to educate users on the importance of security. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system.actualtests. Biometrics "Pass Any Exam. Any Time. Some attacks.www." . you decide to use your firewall to block the Telnet protocol. A HDD magnetically stores data on discs that are known as platters. You explain to them that not every attack depends on implementing advanced technological methods. you notice a discolored area. QUESTION NO: 1007 To increase security. 23 D. Which port will you need to block to prevent Telnet from being used? A. Improper manufacture C. Power surge D.co m .

/more Answer: A QUESTION NO: 1012 "Pass Any Exam. 15 B.link and Lynx. /help C. which can connect up to __peripherals in a daisy-chained topology. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A. Other companies make use of other named such as i.www. 63 D. /? B. A. lTe sts . such as video devices.co m 307 . QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple." . 127 C. It was used with trademarked name FireWire. which means delivering data at a guaranteed rate. Any Time. to describe their 1394 products. This is because it is not only high speed but also supports isochronous data.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. /and D.actualtests.

Ink cartridge B. Paper tray Answer: A QUESTION NO: 1014 In Windows XP. Toner cartridge C. how can you start a search for files and folders? A." . Run search.www. B.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. Left-click a directory and choose Find.actualtests. Answer: D "Pass Any Exam. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. Click Start-> Search. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics.exe at the command prompt. Ipconfig C. Any Time.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Ping B. C. Tracert D. sts . Click Start-> All Programs-> Search. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. Daisy wheel D. D. This ink is fired through Ink Cartridge. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A.co m 308 .

) A. Ensure that there are no safety hazards in your path. Carry monitors with the glass face away from your body. Class A B.226.1. B. C. Lift by bending over at the waist.www.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment. D.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. Answer: C. Use a cart for heavy objects.) A. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply.actualtests. This is not a valid IP address . D. AT system connector B. B. Attend yearly OSHA safe work environment seminars. What class is this address? .com 309 Ac tua lTe sts A. Class C D. Provide properly maintained tools and equipment. Berg "Pass Any Exam. Keep records of accident reports. Answer: B. which of the following are good procedures to follow? (Choose all that apply. Class B C. C.co m You have a computer with the IP address 171. Display an OSHA poster in a prominent location.18.C." .

S3 D. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. Molex D.CompTIA 220-701: Practice Exam C. . A faulty transfer corona wire B. S4 QUESTION NO: 1020 A. An overheating printer C. without sacrificing the mobile computing functionality of the machine. S1 B. to a laptop. S2 C. For example. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. What two things are the most likely causes of this problem? (Choose two.) A.www. Any Time.actualtests.D QUESTION NO: 1022 "Pass Any Exam." . you see residue from previous images on the output. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A.com Ac tua lTe sts The docking station adds expansion capabilities. A bad erasure lamp D. True B.co m Answer: C 310 . as well as additional ports. A broken cleaning blade Answer: C.

The technician will get back to them as soon as possible. C. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9.www. Molex connectors are used with PATA hard drives.actualtests. he takes the computer to the Repair Center and as a technician. D.com 311 Ac tua lTe sts . B. but he has no idea what the problem is.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. you are responsible for fixing the problem. Ask the customer to check daily to see when it is completed. Any Time.state drives D. D. Inform the customer that others are waiting." . The 4 pin Berg connectors provide power "Pass Any Exam. Thumb drives B. So. C. Before leaving the Repair Center. there is something wrong with it. B. Memory cards C. the customer is anxious to know when he might come back to pick up his computer. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. Give the customer an estimated time for repair based on the technicians assessment. SoliD. SATA hard drives most often use the same type of power connector as PATA hard drives. Therefore they use Molex connectors. Recently. while Berg connectors are used with floppy drives. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope.co m . Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. Ask the customer when they would like to have the work completed. What is the best answer to that? A.

000volts C. SATA hard drives and PATA hard drives do not use the same type of power connector. lTe sts . The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. The P8 and P9 connectors are used by AT-based motherboards. Tablet C. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors. 30.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. 300. Both SATA Power connector and Molex connector cannot be used on the same drive. 3. Any Time. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A.000volts D. Netbook D." .CompTIA 220-701: Practice Exam supply to floppy drives.000 volts is below human sensation. 300volts B. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function.www. The charge below 3.co m . If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting.000 volts to feel a shock. "Pass Any Exam. It has a fliparound screen and can be held like a large notebook. Luggable B. It also allows you to write notes directly on the screen with a special pen called stylus.actualtests.

co m 313 .www. Any Time." .actualtests.com Ac tua lTe sts . eSATA and Express Card/54 are examples of hot pluggable devices A. False Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB. True B.

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