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AUTHOR: Jack Welch with Suzy Welch PUBLISHER: HarperCollins Publishers DATE OF PUBLICATION: 2005 ISBN: 0-06-075394-3 NUMBER OF PAGES: 384 pages

Winning by Jack Welch

What does it take to win?

Winning is achievable. You must, however, learn what makes winning happen.
“Winning” by Jack Welch provides readers with guidelines to follow, rules to consider, assumptions to adopt and mistakes to avoid.

Mission and Values: So Much Hot Air About Something So Real
Winning by Jack Welch

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A good mission statement and set of values have to be real. The mission must state exactly where the company is headed (or should be headed). The values must describe the sort of behavior that gets the company there.

Mission and Values: So Much Hot Air About Something So Real Winning by Jack Welch The Mission • An effective mission statement basically answers one question: How do we intend to win in this business? This questions forces companies to delineate strengths and weaknesses to assess where they can profitably operate in the competitive landscape. A good mission statement balances the possible and impossible. It gives people the direction to profitability and the feeling that they are part of something big and important. The mission must be set by top management as it is a defining moment for the leaders of the • • • .

Mission and Values: So Much Hot Air About Something So Real Winning by Jack Welch The Values • Values must be specific and so descriptive that little is left to the imagination when they are mentioned. • • . Values are words everyone in the company will have to live by. Remember that values are the marching orders that get the company moving. the values must be determined by everyone in the company. In contrast to the mission.

Mission and Values: So Much Hot Air About Something So Real Winning by Jack Welch Important Points: • You must reward people for exhibiting company values and punish others who choose not to live by them. Spend the time and energy to make this happen. You will never get anywhere if your mission and values aren‟t as clearly stated and as real as they should be. they have to be mutually reinforcing. • • . For a company‟s mission and vision to truly work together.

so it‟s easier not to do so. Candor is obviously very hard to instill in any group. How does candor lead to winning? . they damage operations and the company greatly. . If people don‟t express themselves frankly.It cuts costs by eliminating meaningless meetings Candor unnerves people.It gets more people to interact.Candor: The Biggest Dirty Little Secret in Business Winning by Jack Welch • Candor enables everything and everyone to operate faster and better. but again. • • • . . Speaking your mind can lead to a lot of anger and resentment. it‟s something that must exist in any company.It generates speed.

Candor: The Biggest Dirty Little Secret in Business Winning by Jack Welch • • Reward and praise publicly those who exhibit candor. • . In fact. It will. be better if candor is instilled from the top. You must remember though that showing candor is a genuine risk. therefore. it might even lead to some people losing their jobs. Candor works because candor unclutters.

and bottom-performing businesses and people.Differentiation: Cruel and Darwinian? Try Fair and Effective Winning by Jack Welch • Companies win when managers make distinctions between top. Managers should cull the weak and cultivate the strong. Strong businesses or product lines should be invested in more than weak ones. Differentiation is a way to manage people and businesses by allocating resources. companies suffer. • • • When every business and person is treated equally. You should use the same principle when dealing with people. .

The bottom 10% should be let go. If it isn‟t already obvious. The middle 70% should be motivated and given adequate training and assistance. those who are let go are able to build successful careers in other industries. differentiation only really annoys the underperformers. In some companies. • • • . Often. It really is not as cruel as it sounds.Differentiation: Cruel and Darwinian? Try Fair and Effective Winning by Jack Welch • Managers need to assess their employees and treat the top 20% like stars. though. this process can be corrupted by favoritism and cronyism. One last thought. This sort of system won‟t last and it will collapse under its own weight.

• • . • • Although every person deserves voice and dignity. Build a culture where everyone respects what everybody has to say. Everyone wants dignity or the respect for work and individuality. things are different in the workplace. You must find a way to get everyone to speak up. The ideas and opinions of lower-echelon workers often go unheard.Voice and Dignity: Every Brain in the Game Winning by Jack Welch • Every person in this world yearns for voice or the opportunity to speak their minds and have their ideas and opinions heard.

3. Leaders make sure people not only see the vision but also live and breathe it. exuding positive energy and optimism. . Leaders establish trust with candor. 2.Leadership: It’s Not About You Winning by Jack Welch There are Eight Rules of Leadership: 1. Leaders get into everyone‟s skin. Leaders have the courage to make unpopular decisions and gut calls. 5. coaching. Leaders relentlessly upgrade their team by evaluating. 4. and building self-confidence. transparency and credit.

Leadership: It’s Not About You Winning by Jack Welch 6. making sure questions are answered with action. Leaders inspire risk taking and learning by setting examples. Leaders probe and push with a curiosity that borders on skepticism. 7. Leaders celebrate. 8. .

2. take responsibility for one‟s actions. the ability to withstand stress and setbacks and enjoy success without being arrogant.the capacity to tell the truth. Test for intelligence .Hiring: What Winners Are Made Of Winning by Jack Welch Three acid tests you need to conduct before you hire someone: 1. . 3. Test for integrity .look for a strong dose of intellectual curiosity. admit mistakes and fix them. keep one‟s word. Test for maturity or rather.

5.the ability to thrive on action.Hiring: What Winners Are Made Of Winning by Jack Welch Apply the 4-E 1-P test. Edge . . 4. 2. Passion .the courage to make tough yes-or-no decisions. The ability to energize others .with a deep knowledge of the business and strong persuasion skills. Positive energy . Execute .a deep heartfelt authentic excitement about work. 3. Look for: 1.the ability to get the job done.

3.can he learn from his mistakes and get going again? .a special capacity to anticipate the radically help them make the best decisions.a leader can‟t make tough decisions without knowing who he is and what he stands for. when hiring senior-level leaders. Authenticity . 2. look for the following characteristics: 1. 4. The penchant for surrounding themselves with people who’re better and smarter than they are .Hiring: What Winners Are Made Of Winning by Jack Welch Lastly. The ability to see around corners . which comes with vision. Heavy-duty resilience .

Now What? Winning by Jack Welch Six Fundamental Practices: 1. recognition.) to motivate and retain. etc. 4. Create effective mechanisms (money. 6. . training. Use a rigorous. Face straight into charged relationships. 3. Design the org chart to be as flat as possible. 2. Elevate HR to a position of power and primacy in the organization.People Management: You’ve Got the Right Players. non-bureaucratic evaluation system. with clear reporting relationships and responsibilities. 5. Don‟t take the middle 70% for granted.

Firings for nonperformance are the most complex and delicate sort and thus the hardest. The best way to deal with this is to grit your teeth and just do it. Everyone should know how the company‟s performing and an open-book management should be practiced.Parting Ways: Letting Go Is Hard Winning by Jack Welch • • Firings for integrity violations are no-brainers. Layoffs due to economic downturns are more complicated. • .

thus creating enormous awkwardness for everyone. Moving too fast . Not using enough candor . To counteract these.some people are simply unprepared for when they get axed. . 3. Taking too long .Parting Ways: Letting Go Is Hard Winning by Jack Welch There are Three Big Mistakes of Firing: 1. eliminate surprises and minimize humiliation by letting everyone know how they and the company are performing.which disrupts equilibrium of the entire office. and can end up causing trouble outside of the company. 2.

Remove resisters. . .Change: Mountains Do Move Winning by Jack Welch • • • Change is an absolutely critical part of business. even those who are performing well. Companies have to keep changing to stay in the game let alone win.Look at car wrecks. . . Changing successfully comes down to embracing four practices: .Hire and promote only true believers.Attaching every change initiative to a clear purpose.

good internal processes and a culture of integrity are important in preventing crises from happening at all. . They have to put a large amount of time and energy into dousing the flames and yet must carry on as if nothing is wrong. leaders are forced to pull off a balancing act. • Tight controls. During a crisis. but most especially for leaders.Crisis Management: From Oh-God-No to Yes-We’re-Fine Winning by Jack Welch • Crises are tough for everyone.

everyone will find out everything. You and your organization’s handling of the crisis will be seen in the worst light . the following assumptions should be kept in mind: • The problem is worse than it appears .Crisis Management: From Oh-God-No to Yes-We’re-Fine Winning by Jack Welch In case Crisis strikes. so it‟s best to expose it yourself.the problem is yours to fix so get into a worst-case scenario mindset and start „digging‟.the only way to go is to define your position before the media does. • • . There are no secrets in the world .

.but only if it learns from the experience. sometimes.Crisis Management: From Oh-God-No to Yes-We’re-Fine Winning by Jack Welch • • There will be changes in processes and people something has to change. The organization will survive and be stronger for what happened . someone has to pay.

Offer less goods and services. At the same time. you can‟t be everything to everybody. . When headed in the right direction. You need to make clear-cut choices on how to compete.Strategy: It’s All in the Sauce Winning by Jack Welch • • • • What is strategy but resource allocation? Strip away all the noise and that‟s what it boils down to. Remember. You should think of de-commoditizing. offer more distinctive products to make yourself unique and more focused. strategies don‟t have to change all that often.

3. 2. Come up with a big „aha‟ for your business. whether inside or out. . adapt them and continually improve them.Strategy: It’s All in the Sauce Winning by Jack Welch Here are three steps you can use to come up with a strategy: 1. Put the right people in the right jobs to drive the big „aha‟ forward. Relentlessly seek out the best practices to achieve your big „aha‟.

An operating plan can change as conditions change.from sandbagging to settling for mediocrity. • • • . whereas conventional budgets can‟t. This will make the company infinitely more responsive to market changes. The new approach to budgeting is to create an operating plan for the next year that contains numbers that are understood to be targets for the company to achieve.Budgeting: Reinventing the Ritual Winning by Jack Welch • Most companies‟ budgeting processes are awfully ineffective because they bring out some very unproductive behavior .

Organic Growth: So You Want to Start Something New Winning by Jack Welch • • Organic growth involves starting new from within an established company. Here are three guidelines to make organic growth a winning proposition: Spend plenty up front and put the best people in leadership roles. Make an exaggerated commotion about the potential and importance of the new venture. 1. 3. . Err on the side of freedom and get off the new venture‟s back. 2.

nonorganic paths . • • • . They‟re a faster way to profitable growth. though. Everything you‟ve worked for can suddenly be null and void. can feel like death. companies should still persist in merging. You might even find yourself with a job. however. That said. Mergers and acquisitions. Merging increases scope.that companies can take to achieve growth.Mergers and Acquisitions: Deal Heat and Other Deadly Sins Winning by Jack Welch • Mergers and acquisitions are other paths . widens product and customer bases and allows companies to improve their workers.

. 3.Mergers and Acquisitions: Deal Heat and Other Deadly Sins Winning by Jack Welch Seven merger-related pitfalls to avoid: 1. 4. Entering a „reverse hostage situation‟ where the acquirer makes so many concessions that the acquired company calls all the shots afterward. Integrating too timidly. where the acquirer marches in and replaces even the manager. 2. 5. Focusing so intently on strategic fit that cultural fit isn‟t assessed. The conqueror syndrome. The belief that a merger of equals can occur.

Paying too much that the premium can never be recouped in the integration. Resistance is futile.Mergers and Acquisitions: Deal Heat and Other Deadly Sins Winning by Jack Welch 6. . and can also be fatal – resisting a deal is usually suicidal for a person‟s career. 7.

A huge part of making your customers sticky. when they want it and when you said you‟d deliver it. lowers your costs and builds better leaders. Six Sigma helps you do this.Six Sigma: Better than a Trip to the Dentist Winning by Jack Welch • Six Sigma is a quality program that improves your customers‟ experience. This is done by reducing waste and inefficiencies. Six Sigma is also achieved by designing products and processes so that consumers get what they want. • • • . it‟s all about removing variation from your customer‟s interaction with you. In a nutshell. is meeting or exceeding their expectations. or faithful to you.

• • • . It can be very appealing to take a job where you suspect you‟ll easily excel at.The Right Job: Find It and You’ll Never Have to Work Again Winning by Jack Welch Here are some important points to consider: • Of course money matters . but any job you take should feel somewhat challenging going in. If you don‟t enjoy your colleagues on a day-to-day basis. work can be matters a lot! Come to terms with exactly how much money matters to you and make decisions accordingly. You should try to get a job at a company whose reputation is such that you‟ll be associated with performance and success for the rest of your career.

The Right Job: Find It and You’ll Never Have to Work Again Winning by Jack Welch Here are some important points to consider: • In the very best job scenario. take responsibility for your departure. . be confident and optimistic. live in your own skin and be comfortable there. choose a job where you love the work. If you are stuck in a position you‟re not happy with. your officemates or just the challenge of the job. or at least something about it say the customers. • • • When going after your first job. work harder. Instead. the travel. If you‟ve been let go. don‟t let yourself spiral into inertia and despair.

. Search out the input of lots of mentors.Getting Promoted: Sorry. • • Have a positive attitude and spread it around. Get on the radar screen by becoming an early champion of your company‟s major projects or initiatives. • • Manage your relationships with your subordinates as carefully as you manage the one with your boss. beyond expectations. No Shortcuts Winning by Jack Welch Here are some Do‟s and Don‟ts that can help you towards your promotion: Do’s: • Deliver sensational performance. and expand your job beyond its official boundaries every chance you get.

Let your results speak for themselves. Let setbacks break your stride. don‟t wear your career goals on your sleeve.Getting Promoted: Sorry. No Shortcuts Winning by Jack Welch Don’ts: • Make your boss use political capital in order to champion you. Accept them with as much grace as you can and see them as challenges to prove yourself anew. be candid and open. • .

It‟s completely self-defeating.Hard Spots: That Damn Boss Winning by Jack Welch • Everyone‟s had his or her share of bad bosses. bullies and humiliates. In any bad boss situation. are incompetent. kisses up or kicks down. Remember that it‟s your problem and you must solve it. you can’t let yourself be a victim. Bad bosses are the sort who grabs the credit. • . and so on and so forth.

Could you have done something to earn his or her disapproval? You need to find out. What’s the endgame for my boss? Is your boss staying or going? If your boss produces good results even though he or she is nasty.Hard Spots: That Damn Boss Winning by Jack Welch Ask yourself the following questions: • Why is my boss acting like a jerk? Sometimes the answer‟s a no-brainer (he or she really could be that way). your boss might not be going anywhere. • . It‟s an entirely different situation if your boss is impossible towards you and you alone.

just leave gracefully • . give the job your all. “Are they worth it?” If they aren‟t. Don‟t even think of tattling on your boss. 90% of the time.Hard Spots: That Damn Boss Winning by Jack Welch • What will happen to me if I deliver results and endure? While you‟re waiting for something to happen. that sort of thing backfires. Why do I work here anyway? You might need to assess your tradeoffs and ask yourself.

You get better at it with experience and observation.Have the mettle to say no to requests and demands outside your work-life balance plan. • • . find out what your boss wants. A handful of best practices have emerged. and they are: .Keep your head in whatever game you‟re at . find out what you want from life. At work.Make sure your work-life balance plan doesn‟t leave you out. Outside of work. and understand that what he or she wants has to come first if you want to get ahead. .Work-Life Balance: Everything You’ve Always Wanted to Know About Having It All (But Were Afraid to Ask) Winning by Jack Welch • • Achieving work-life balance is a process.

It‟s ridiculous not because women directors are incompetent (they certainly aren‟t). Lastly. There and Everywhere: The Questions That Almost Got Away Winning by Jack Welch • On the inevitability of China . realize that China can also be a market. among other things. On Jeff Immelt . an outsourcing option. On the Norwegian law mandating that half of every corporate board be comprised of women .Here.Reduce costs drastically. get rid of defects (don‟t just reduce them!) and exploit the distance between China and other markets. having made significant changes to GE‟s portfolio and having put enormous emphasis on diversity. but quotas like that are always anti-competitive.Jeff is doing exceptionally well as chairman and CEO of GE. • • .not just a competitor. and a potential partner . Innovate! Find new niches to compete in.

very good in the long term. They build schools. that‟s how good business really works. processes controls and strong directors are what put compliance in a company.Winning companies always help the communities they operate in. hospitals and in general. An ever-increasing acceptance of capitalism will fuel the steady forward movement of the Union. but laws themselves will never guarantee good corporate governance.rules like this are a good thing. On how to deal with AIDS in West Africa . culture. There and Everywhere: The Questions That Almost Got Away Winning by Jack Welch • On the future of the European Union . • • .Here. On how corporate boards will change because of the Sarbanes-Oxley Act . give back greatly to the communities that surround them. People.

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