Political Scrapbook London 14 September 2011 First Contact Team Information Commissioner's Office Wycliffe House Water Lane

Wilmslow SK9 5AF Dear Sirs, In its monthly e-newsletter dated 28 July 2011, the Information Commissioner's Office stated that Freedom of Information requests could be sent via the social networking site Twitter: While Twitter is not the most effective channel for submitting or responding to freedom of information requests, this does not mean that requests sent using Twitter are necessarily invalid. They can be valid requests in freedom of information terms and authorities that have Twitter accounts should plan for the possibility of receiving them. … The ICO has also been asked whether a request in a tweet that only refers to an authority in an @mention, for example @ICOnews, is really directed to and received by that authority. The ICO’s view is that it is. Twitter allows the authority to check for @mentions of itself, and so it has in effect received that request, even though it was not sent directly to the authority like an email or letter. As per this advice, I used Twitter to submit a Freedom of Information request to the 10 Downing Street account (@number10gov) on the 29 July. The request can be viewed at http://bit.ly/TwitterFOI1 Unfortunately, I did not receive a response within the statutory 20 working days. I then contacted them again via Twitter to request an internal review. This correspondence can be viewed at http://bit.ly/TwitterFOIReview I would like you to look into my complaint detailed above. In the meantime, I would be grateful if you could provide me with a complaint case reference number to editor@politicalscrapbook.net. Kind regards

Laurence Durnan Editor Political Scrapbook

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