PERFORMANCE MANAGEMENT (PM)

PERFORMANCE MANAGEMENT (PM)

CONTENTS
1. 2. 3. 4. 5. 6. Definition Types of PM Best Performance Areas Performance Problems PM Process Performance Management Tools 7. PM in Wapda 8. Conclusion

Definition
It is a continuous process of

identifying, measuring, and developing the performance of individuals and teams and aligning performance with

the strategic goals of the organization.

Types of PM

Personal (Own) PM Employee PM Group PM Organization PM

Best Performance Areas

Finance Product Development Operations Human Resources Information Technology Customer Services Marketing Sales

Executive Management

Performance Problem
Gap between

Desired results

and

Actual Results

Performance Questions
Q.1. What Should be performed? Q.2. Is the desired performance quantifiable/measurable? Q.3. What scale can be used? Per hour or per letter/file or per complaint or per connection or per case or per patient etc. on daily/weekly/monthly basis?

PM Process
Prerequisites
(knowledge of Org. mission & the job)

Performance Planning
Performance Execution Performance Assessment Performance Review Performance Renewal & Recontracting

Performance Measurement Tools

Performance & Development Reviews Learning and Development Coaching Objectives and Performance Standards Competences and Competencies Measurement Pay Teams 360 Degree Feedback Performance Problem Solving

ANALYSIS OF PM IN WAPDA
1. 2. 3. 4. Desired Results, not properly defined Performance, not measurable Variation in Desired Results Variation in Employees competency level 5. Uneven priorities 6. Employees limitation not recognized 7. Typical culture of public organization 8. Lack of Guidance 9. Lack of Monitoring 10. Lack of Performance Reward Relationship 11. Improper Performance Appraisal 12. Lack of Performance Incentives i.e. Promotion, Upgradation etc.

PROPOSED PM IN WAPDA
Personnel may be categories as under:-

Officers & Officials

Administrative & Ministerial Staff Engineers/Technical (Power Side) Engineers/Technical Civil (Water Side) Customer Services Medical Education Ex-Cadre Posts

WORKING HOURS
Daily Working 08.00 to 15.00 Hours (7.00 Hours)
Morning Warm up Lunch / Prayer Break (2.00 Hours) Net Working Hours

(5 Hours)
Continue

EXAMPLE - I
Admn/Ministerial Staff Time for a normal letter/file Weightage In five hours Weightage for special case Add. reward for above 20 Pt.

15 Min. 01 Pt. 20 Pt.

2, 3, 4 ...

EXAMPLE - II
Medical Time for a normal Patient Weightage In five hours Weightage for special case Add. reward for above 60 Pt.

05 Min. 01 Pt. 60 Pt.

2, 3, 4 ...