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on across New York State does little to restore voice telephone services to the residents of the Shokan area. As the company noted in a news release Sept. 12 -- not reported on by The Daily Freeman -- about the status of customer service: “Following the unprecedented series of storms over the past two weeks, there was a spike to three times the normal level of trouble reports in nine Northeast and Mid-Atlantic states. Downed trees, power outages and severe flooding not only caused the increase, but also made for extremely dangerous conditions for repair crews. Given normal weather patterns, the company would expect trouble reports to return to normal levels in these states in about two weeks.” Technicians across the region have been working up to 12 hours a day, six to seven days a week, to clear trouble reports caused by electrical outages, wind and water damage to outside network facilities, and flooding. In many cases, Verizon crews must await an OK from power companies before starting their work. In Shokan specifically -- with phone issues there now largely restored -- Verizon managers and technicians are working to resolve multiple issues associated with flooded and permanently damaged cables, electronics equipment that need to be repowered and reprogrammed, downed trees and poles that ripped cable from their splices, and more. And additional service-affecting problems are being uncovered each day. John Bonomo Verizon Director-Media Relations