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Q. What does “the first transaction is free” really mean?
A. After your pay is deposited onto the card each week, the first transaction from ONE of the following options below allows you to access your money for FREE: Money order (US Post Office or Walmart), Partners ATM Withdrawal, Allpoint™ ATM withdrawal, Online Card to a Bank Account Transfer, POS Transaction With or Without Cash Back, Cash Withdrawal at a Bank Account.
Q. Who do I call with questions or problems with my card?
A. Call the toll free number on the back of your card if you have questions about card activity or usage. If you have questions regarding the amount of your pay, contact your manager.
How To Use your
Q. What are the fees I have to pay after my first free transaction?
A. Refer to your Cardholder Agreement for a complete list of fees.
Q. What is a PIN (Personal Identification Number)?
A. The 4-digit number used to get cash at ATMs and any merchant that accepts the brand marks that are displayed on the back of your card. You can change your PIN by calling the toll free number on the back of your card.
Q. Can I still use this card after my program is completed?
A. Your card belongs to you and you can continue to have your wages deposited on the card by your new employer or any payer that offers direct deposit. You will need to provide them with the following information: Bank Name: The Bancorp Bank Bank City/State: Wilmington, DE Routing Number: 031101169 Card ID: 930 plus the 10 digit Card ID found on the back of your card — Ex: 930XXXXXXXXXX
Q. What is my PASSCODE?
A. The 4-digit number printed on the card carrier that is used to access your card account by phone or internet. A temporary passcode is provided on the card carrier underneath your card for initial activation.
Q. How do I change my PIN and PASSCODE to something easier for me to remember?
A. Call the toll free number on the back of your card to change your PIN and PASSCODE. By using the temporary PASSCODE (see above), you will be able to securely select these codes.
Q. What else can I do with my card?
A. You can take advantage of your card’s many products and features which include: Text Alerts — Stay in touch with the money on your card from the convenience of your cell phone. Choose from a variety of balance and purchase alerts. Bill Pay — You can use your card to pay bills through the phone or web for a low fee per payment.
PaychekPLUS! Elite® Visa® Payroll Card
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Q. How do I check my balance for FREE?
A. You can check your balance anytime by: • Receiving free text alerts* to your cell phone. • Logging onto www.paychekplus.com • Calling the toll free number on the back of your card.
access to pay
Q. What should I do with the money on my card when I leave the U.S.?
A. Your card can be used outside of the U.S. but it may not be accepted everywhere.* It is recommended that you remove the full amount of money remaining on your card before you leave the U.S. either by getting a U.S. money order and cashing it before you go, completing a card to U.S. bank account transfer or withdrawing your funds from a Partners ATM. If you do use it outside of the U.S., look for the Visa brand mark at merchant locations to be sure it is accepted.
*Balkans, Belarus, Burma, Cote d’Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, Libya, Montenegro, North Korea, Serbia, Sudan, Syria, UNITA – Angola, Yugoslavia and Zimbabwe Note: This list is subject to change at the discretion of Visa.
check cashing fees need to carry large sums of cash online, in person, or by phone
Q. Can I add cash to my card?
A. Yes. There are several ways to add cash to your payroll card including cash deposits at Partners Branches, Green Dot®, Western Union®, Agents (in the U.S. only), and MoneyPak™ Reload.
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Q. Can I transfer money overseas?
A. Yes. You can transfer money overseas to many locations using your card’s International Money Transfer feature. These include: Mexico, Central and South America, China and India. Sign up through www.paychekplus.com or call the toll free number on the back of your card.
purchases anywhere Visa debit cards are accepted to your cash at surcharge-free Partners and Allpoint™ ATMs
Q. What if I lose my card?
A. Visit a Partners Federal Credit Union Branch to obtain an immediate PayChekPLUS! Elite Visa Payroll Card replacement. After obtaining your temporary card, call Cardholder Service to report your card lost/stolen and activate your temporary card. Any remaining money on your lost/stolen card will be transferred to your temporary card. There is a fee for replacement cards. See your Cardholder Agreement for more details.
Sign up for these features online at www.paychekplus.com or call the toll-free number on the back of your card!
• Pay for gas inside instead of at the pump to avoid card becoming “preauthorized” • Use free transactions • Be aware of card balance to avoid unnecessary fees • Sign up for FREE Text Alerts • Keep your PIN and PASSCODE in safe place • Check your balance, transaction history or sign up for features at www.paychekplus.com
The PaychekPLUS! Elite® Visa® Payroll Card is issued by Partners Federal Credit Union pursuant to a license from Visa U.S.A. Inc.
the first transaction from ONE of the following options below allows you to access your money for FREE: u Money Order – from a US Post Office or Walmart u Online card to bank account transfer u Cash withdrawal from the card at a bank u Partners ATM Withdrawal u Allpoint ATM Withdrawal u Purchases – wherever Visa debit cards are accepted u Cash back with purchases Bonus Feature: You can make purchases using your card anywhere Visa debit cards are accepted and. . if you use your PIN to complete the transaction.. u Travel reservations — Make and pay for reservations for hotels.. and go. See your Cardholder Agreement for more details. sign if necessary. u Customer Service to report the Call card missing and activate your replacement card. u Add Your Cash — Keep your cash secure on your card through cash deposits at Partners Branches. Getting Cash Back with Retail Purchases u the cashier you want cash back Tell and how much you would like to get. Western Union®. u Accept the amount. u Select “Credit”. Getting Cash from an ATM u Insert your card and enter your PIN when asked. China and India for a flat fee per transfer. follow these steps immediately: u a PaychekPLUS! Elite Visa Payroll Get Card from a Partners Branch. u Bill Pay — Pay your bills the easy way. u There is a fee for replacement cards. a licensed Money Service Business. Green Dot®.com or call the toll-free number on the back of your card to sign up today! International Money Transfers are offered by FSV Payment Systems. u International Money Transfer — Send money to family and friends located in destination countries and regions including Mexico. Central and South America. is one of the simplest ways to get: u Free Access To Your Pay u Surcharge Free Partners and Allpoint™ ATM Access u Free Text Alerts* — Know your balance and when you get paid. Agents (in the U. You can use the money on your card to pay bills online or by phone for one low fee per payment.com or the Allpoint locator guide posted in your store for locations near you. an authorized agent of MiCash Inc. u Take your cash and your card.paychekplus. *Standard carrier rates apply Free Ways To Get Your Pay: After your pay is deposited onto the card each week. or with a MoneyPak™ Reload. you can get cash back free anytime! Making Retail Purchases u can use your card wherever Visa You debit cards are accepted. Funds will transfer from your lost or stolen card automatically once customer service is notified and you have activated your new card. airlines. u Input your PIN when requested and accept the amount. Replacing Lost or Stolen Cards If your card is lost or stolen. u Cashier will hand you your cash. u Free Purchases — Make purchases and get cash back as often as you would like without a fee. u Swipe your card or hand it to the cashier to swipe. Inc. u Either swipe your card or hand it to the cashier. Keep this brochure so you can refer back to it for instructions and helpful tips for using your card. Visit www. Visit www. car and more. u Select “Checking” and the amount you want.PaychekPLUS! Elite® Visa® Payroll Card .S.allpointnetwork. Note: Get cash without a fee at Partners or Allpoint ATM locations. only).
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