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(4) Sadgrove, Kit. (1995). ISO 9000/BS 5750 made easy. (2nd. ed.), Kogan Page, UK: 20.
(5) Colye, J. J. , Bardi, E. J. & Langley, C. J . (1992). The management of Business Logistics. (5th.ed.) West Publishing , U.S.A: 458.

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-:
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17-Bergman, BO. & Klefsjo, Bengt(1994). Quality: From Customer Needs To Customer
Satisfaction(3rd ed.). Mc Graw-Hill, Sweden.
18-Boseman,Glena &Phatake,Arrind(1989).Strategic Management(2nd ed.).N.Y.,
JhonWiley& Sons.
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(5th ed).
West Publishing Co. USA.
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Documentation and Certification for ISO (2nd ed.).S. chand & Company LTD., New Delhi.
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Civil Service.

Development Administration Circular, No.2, Malaysia.

23-Rothery, Briavy(1996). ISO 9000(2nd ed.). Gower Publishing Ltd. London .

24-Sadgrove, Kit (1995). ISO 9000 / Bs 5750 Made Easy(2nd ed.). Kogan page, UK.

:
25-CakmakN.(April1997).Total Management Quality.Total Quality ManagementBaghdad.

ISO9000 Seminar,

26-Stanislav , Karapetrovic (1996).The Application of

ISO 9000 to Small Business The University of Manitoba.Canada.
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:
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ISO
Copyright Office , Geneva.
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copyright Office ,
Geneva.

:
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33-http:// www. ISO- 9000.com/ How to / Basics of Registration.htm

34-http qcbinc. Com/ form 104. pdf

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9000?
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