Intrapersonal Conflict

Presented by Prof. Md. Abdul Hannan MIA
FCMA, Ph.D.
Oct 14, 2008 1

Intrapersonal Conflict
Intrapersonal Conflict occurs when there is incompatibility or inconsistency among an individual’s cognitive elements. It implies that a new cognitive element is at variance with a prior explanation or expectation.
Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Intrapersonal Conflict •If Both alternatives are attractive

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Causes of Intrapersonal Conflict
• •

• • •

Difficulty in making a decision because of uncertainty Individuals are pushed or pulled in opposite direction i. e. attractive or unattractive alternative Simultaneous forces of about equal strength A person is motivated to engage in two or more mutually exclusive situation. When a person is required to perform a task that does not match her / his expertise, interests goals and values.
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
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Oct 14, 2008

Types of Intrapersonal Conflict
• • •

Approach-Approach Conflict Approach-Avoidance Conflict Avoidance-Avoidance Conflict

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Approach-Approach Conflict When a person has to choose between two attractive alternative. Boss has to recommend X’s and Y’s name for promotion who are equally competent for a position.
Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Approach-Avoidance Conflict When a person has to deal with a situation that possesses both positive as well as negative aspects. Similar degree of feelings of both attraction and repulsion towards a goal. X wants to join a multinational where the prospect of his tenure is uncertain.
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
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Oct 14, 2008

Avoidance-Avoidance Conflict

Oct 14, 2008

When each of the competing alternatives possesses a negative consequences i.e., they are equally repulsive Significant mismatch between demand & expectation
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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When Avoidance-Avoidance Conflict Occurs
• •

Significant mismatch between demand & expectation Perceived incompatibilities or incongruencies when one need to perform something that does not match with his/ her expertise, goal, interest or values
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
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Oct 14, 2008

Roles

A set of expected behavior patterns attributed to someone occupying a given position in a social unit.
Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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A normative status that includes the behavior, attitude, and values attributed by society to a person occupying a position Individuals’ conceptualization of his or her situation with reference to his or her and others’ position in the society Behavior of a person occupying a social position.
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
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Roles

Oct 14, 2008

Role Conflict

A Situation in which an individual is confronted by divergent role expectations

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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When Role Conflict Occurs •

An individual is required to perform two or more incompatible roles

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Types of Role Conflict
• • • • •

Intrasender conflict Intersender Conflict Interrole Conflict Intarole (Person-Role) Conflict Role overload and underload

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Intrasender conflict
Intrasender conflict occurs when a role sender requires a role receiver to perform contradictory or inconsistent role.
Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Intersender conflict
Intersender conflict is experienced by a role receiver if the role behavior demanded by one role sender is incongruent with the role behavior demanded by another role sender.
Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Interrole conflict
Interrole conflict occurs when an individual occupies two or more roles whose expectations are inconsistent. Position as chairman & as a father.
Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Intrarole (Person-Role) Conflict

Intarole (Person-Role) Conflict occurs when the role requirements are incongruent with the focal persons’ attitude, values, behavior and professional behavior.
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

Oct 14, 2008

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Role overload and underload

Role overload involves a kind of Intarole (Person-Role) Conflict and is perhaps best regarded as a complex, emergent type combining aspects of intersender and person-role conflict.
Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Role overload and underload • •

Quantitative overload Qualitative overload

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Role overload and underload

Role Underload occurs when the person has no or less role to deliver than that what he/she is expected to perform
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
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Oct 14, 2008

Role Ambiguity

Lack of clarity in understanding what expectation and or prescriptions exists for a given role
Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Role Ambiguity
• • •

Information does not exists Lack proper communication of information National culture

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Model for Role conflict & Ambiguity

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Consequences of Role conflict

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Consequences of Role conflict
• •

Personal outcome Organizational outcome

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Personal outcome
• • • • •

Low Job Satisfaction High degree of Job related tension Low confidence in organization Withdrawal Avoidance
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
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Oct 14, 2008

Organizational outcome
• • • • •

Low Job Satisfaction High degree of Job related tension Low confidence in organization Withdrawal Avoidance
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
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Oct 14, 2008

Managing Intrapersonal Conflict

• Diagnosis • Intervention

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Diagnosis
• Self

report • Observation • Interviews

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Diagnosis
A comprehensive diagnosis involves • Measurement • Analysis • Norms
Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Measurement
• • •

Amount of interpersonal conflict Source of such conflict Learning and effectiveness of individual employees

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Analysis
• •

The Amount and its level Relationship between intrapersonal conflict and its sources Relationship of intra personal conflict to learning effectiveness
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
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Oct 14, 2008

Sources of Intrapersonal Conflict
• • • •

Misassignment and goal incongruence Inappropriate demand Organizational structure Supervisory role position and personality
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka
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Oct 14, 2008

Interventions
Role Analysis (Process) • Job design (Structural)

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Role Analysis
This intervening method includes intervening at individual, group and intergroup levels.

Oct 14, 2008

Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

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Steps in Role Analysis
• • • • •

Purpose of Role Role perception Expectations of role occupant Expectations from role occupant Role profile (writing down the points of discussions)-Prescribed roles, obligations and expectations
Dr. Md. Abdul Hannan Mia Professor, Dept. of MIS University of Dhaka

Oct 14, 2008

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