Web 2.0 Library 2.

0

What Kind of User are You?

Omnivore
• 8% • Typically in 20’s and Male • Web 2.0
– Video online, blogging, social networking, IM

• Text Messaging • Early Adopters • Confident

Connector
• • • • 7% 30’s and female Reliant on Cell Phones Like that technology makes them more accessible • Use technology to connect with others
– Blog, website, other communication

• Find technology helps productivity • Less self-confident than Omnivores

Lackluster Veterans
• • • • • 8% 40’s and male Necessity Web surf and email Don’t find technology enhances productivity • Not really interested in expanding technology use

Productivity Enhancer
• 8% • 40’s with children • Use technology to get an edge in professional and personal life • Frequent user of Internet

Mobile Centric
• 10% • 30’s • Online for a shorter time than the previous groups • Bells and whistles cell phones • Internet for entertainment not productivity

Connected but Hassled
• • • • 9% Late 40’s and female Information Overload Invested a lot in technology

Inexperienced Experimenters
• • • • 8% Early 50’s, female and average income Online 5 years Web surfing and email

Light but Satisfied
• • • • • • • 15% 50’s about equally male and female Cell phones without gadgets Late adopter of Internet Social and information use Don’t like being more available Like their technology but could live without it

Indifferents
• • • • 11% 40’s and male Have simple cell phone Don’t see technology as making a difference in their lives

Off the ‘Net
• • • • 15% No cell, no Internet access Mid- 60’s and female Lower income and education

Take the Quiz http://www.pewinternet.org/quiz/

What is Web 2.0??

Creativity Flexible Tags/Folksonomies
Del.icio.us Constant Beta Writerly Artgonia vimeo YouTube

Attitude
Tools/Applications
Flickr Google eBay LibraryThing

Wikis
Wikipedia wikispaces wikidot PBwiki

Many to Many Collaboration

Communication Blogs
Blogspot/Blogger wordpress

Social Networking

Web 2.0

MySpace FaceBook LinkedIn MeetUp

Fast and Cheap
Modular

Democracy User Centric Web Applications Work Like Desktop
AJ AX Google Documents Zoho Show

RSS
PermaLinks Bloglines

e Ar ut t ha Abo T s nd ans ea ou e Id e Ar ll M om ting It A S a t lo ha F W

Library 2.0

User Centric
• Reach Out to New Users • Give Service to Current Users • User Participation
– Creating and Evaluating Services – Creating New Content – Create Unique Organizing Systems

Use New Technology and Systems
• Respond rapidly to change • Be more flexible • Provide anywhere/anytime service
– Patron decides what and where

• Increase usability of technology and resources
– Some questions about accessibility

And . . . .
• Promote Collaboration
– Staff with staff – Staff with patrons – Patrons with patrons (?)
• Doesn’t get mentioned too much but . . .

Not Really New
• Since the pre-WWW Internet days there has been social networking
– BBS Bulletin Board Services were among the first applications on the ‘Net

• Now it is flashier, easier and more accessible • Communication and sharing have always been part of the “real” Internet

And, finally, Pam’s notion

Type Library 1.0 Element Characteristic Ownership Subject Expert Access Warehouse Top down Librarian Controlled, onsite Library 1.5 Gateway Top down but with collaboration Librarian/User Controlled/Facilitated, onsite and online Increasing anywhere service Facilitator Mixture of paper, media and online Beginning of new modes of access Mixture of types Library 2.0+ Everywhere Bottom up, user driven User Anywhere/Anytime, user tagging

Librarian Role Delivery

Expert/Gatekeeper In-house, paper, media

Colleague Online, streaming media, podcast, mobile access Heavy Internet Users

User

No or limited Internet use

Who Uses the Library

Generational Wave of Computer Use
10 years (2013), there will be 2.5 times as many adults who range from 65 to 74 years old using computers as there are today (2003)
A Research Report Commissioned by Microsoft Corporation and Conducted by Forrester Research, Inc., in 2003 http://www.microsoft.com/enable/research/phase1.aspx

Things to Think About During this Training
• How do we attract and provide service to these different kinds of users?
– What services could we/should we provide them?

• What do you need to provide these services?
– Resources – Skills

• What different expectations do your current users have? Your untapped users?

Getting Started
Get a Web-based Email Account

Editing Pictures on the Fly
• Picture from your digital camera can be huge
– Even if it looks small in the document

• Sometimes photo’s are 1 MB or more in size. • Two sites on the web that let you resize and edit your pictures
– http://pixer.us – http://www.pixenate.com

Flickr
• • • • Place to house photos Place to sort photos into sets Place to share photos Uses tags and sets

Flickr in Libraries
• • • • • • • San Mateo County Library -- http://www.flickr.com/photos/smcl/ Birmingham Public Library -- http://www.flickr.com/photos/bpl/ Corona Public Library -- http:// www.flickr.com/photos/coronapubliclibrary/ Huntsville Madison County Public Library -- http:// www.flickr.com/photos/hmcpl/ Coeur d’Alene Public Library -- http:// www.flickr.com/photos/coeurdalenelibrary/ San Marino Public Library -- http:// www.flickr.com/photos/sanmarinopl/ Monterey Park Public Library -- http://montereyparklibrary.llwip.org/

Using Pictures
• Library with Flickr Badge
– http://www.rcpl.info/

• Library with Good Widgets
– http://stillwater.sals.edu/

• Library with Slide.com
– http:// profile.myspace.com/index.cfm?fuseaction= user.viewprofile&friendID=149907396

Blogs
• Why Blog
– It’s free – It’s easy
• WYSIWYG (What you see is what you get . . . pronounced WIZ-ee-wig) editing

– It doesn’t get rejected by SPAM filters – No problem with attachments being filtered out – It can start a conversation

Before Starting a Blog
• • • • • Who is your audience What is the purpose of the blog How often will you update Who will be responsible How will you maintain if (s)he leaves

Blogging Libraries
• The Good
– http://www.rosevillelibraries.blogspot.com/
• Book Lovers Online Guide • A stand-alone blog on blogspot with links to the library website

– http://richmond.mykansaslibrary.org/
• A web page that is really a blog

– http://www.pvld.org/
• A number of library blogs included on the library webpage. Look under Library News

The Bad
• http://www.crpl.blogspot.com/TeenCafe/
– One of many library blogs that have not been updated in years. Do a final post directing readers to your library’s website or delete the blog from the blog-o-sphere
If you no longer are keeping up your Blog – DELETE IT!

Homework
• The Class Blog
– Go to http://mclstech.blogspot.com/

• View the Learning 2.0 Slideshow • Post a comment on the blog
– Include the address of your flickr page

– http://www.slideshare.net/heyjudeonline/creative-web-20-le

• We are going to make a blog in the next session. Decide on
– The name of your blog – The topic/focus of your blog – The audience for your blog

Session 2

Homework Review

Blogs are Easy to Set Up . . . harder to maintain
Create your own blog: http://www.blogspot.com

If you no longer are keeping up your Blog – DELETE IT! http://www.crpl.blogspot.com/TeenCafe/

How could your library use blogs?

Collaboration

Google Documents
• Uses AJAX to make online more like desktop • Share with yourself between computers • Share with others
– They will need to have a Google account – You can work on documents as a group – Changes to documents are documented

• Publish

More Collaboration Site
• Slide Share
– http://www.slideshare.com – Can be embedded into your website or blog
• http://www.ci.escondido.ca.us/library/literacy/index.htm

– Do a search for public library

• Sharing Documents
– http://www.scribd.com

RSS
• Really Simple Synidication
– Allows you to subscribe and get information when there is a change – Need an RSS reader to decipher the feed – IE 7.x and Firefox have built in RSS readers

Use RSS to
• Follow blogs and newsites
– www.bloglines.com

• Display RSS feed on your website or blog
– www.ylpl.lib.ca.us

• Create your own materials and distribute via RSS
– http://denverlibrary.org/news/dplnews/about_rss.html – http://search.tacomapubliclibrary.org/rss/rss.asp

Wikis

Wikis Introduction
• Wisdom of Crowds • Collaborative website that can be edited by anyone with access • Purest allows anyone to read, post, edit • Some Wikis use Wiki Markup Language (not standardized)

– http:// en.wikipedia.org/wiki/Wikipedia:How_to_edit_a_pa

3 Major Wiki Programs used by Libraries
• MediaWiki
– – – – –

Used by Wikipedia Software that must be housed on your server Uses Wiki Markup Language Can decide who may edit and post http:// www.libraryforlife.org/subjectguides/index.php/Main_Page – http://www.palsnet.info/refwiki/index.php?title= Main_Page – http://www.library.ohiou.edu/subjects/bizwiki/index.php/Ma

More Wikis
• Wet Paint Wiki
– Free and hosted – Unlimited storage and bandwidth – Easiest to use – Can give varying levels of permissions – Has Google advertising – http://dplbooks.wetpaint.com/?t=anon

And One More
• PB Wiki
– Free and hosted – Can make private
• If you want everyone to see but only certain people to be able to edit, will need paid subscription

– Some WYSIWYG editing but still need to do some programming for some items – Designed for schools – http://booklovers.pbwiki.com/ http:// cjrlcgames.pbwiki.com/

Wikipedia
• Wikipedia is perhaps the biggest experiment in the “wisdom of crowds.” Anyone may edit any article. • While you can do anonymous editing, your IP address will be listed. • Uses Wikimedia platform • http://www.wikipedia.org

Homework

Session 3

Homework
• See what happens when you click the link you sent yourself as an invitation to collaborate on your document in Google Documents • Unpublish your document. • Finish editing your blog • Do a new post on your blog about some interesting Library 2.0 idea you have for your library • Add a comment to the class blog with your blog address • http://mclstech.blogspot.com/ • Visit Pam’s myspace page http://www.myspace.com/pca2

Wet Paint Wiki
• http://mclstraining.wetpaint.com/
– Put in user name: lib2 – Password: mcls12

• Click Add New Page • Use your name for the page title • Add some copy

PB Wiki
• https://mclslib2.pbwiki.com/
– Password: 1mcls2 – Put in your name and email

• • • •

Click New Page Use your name for Title Add Text Follow directions in your handout to add your page to the sidebar

How could your library use Wikis?

IM

Instant Messaging
• Real Time text conversations • When done on the computer, it is called IM • When done via cell phone, PDA or other wireless mobile devise this is called Mobile Instant Messaging (MIM) • Text Messaging, which is also done via cell phone, is a slightly different technology

IM Providers
• • • • AIM (aol) Yahoo Google MSN • • • • • ICQ Jabber MySpace Excite QQ

Downside – both participants must be using the same provider

Libraries Using IM
• The Spartanburg Public Library
– uses meebo widgets* on it’s website to allow for IM between library staff and patrons – http://www.infodepot.org/zUsing/AskLibIM.asp
*a widget is a graphic interface (GUI) and code that allow a third party program to be imbedded

• The St. Charles Library
– offers access to 3 of the major IM programs (AOL, Yahoo and MSN. – http://www.stcharleslibrary.org/247ref/im_us.htm

• A best practices website:
– http://www.libsuccess.org/index.php?title= Online_Reference

IM Aggregating Programs
• Allows you to have access to several different IM programs over the WWW • You lose some of the functionality of the stand alone IM client • Solves security issues • Trillian
– proprietary – downloaded on the user’s computer.

• Meebo - browser based

IM is what kids do

Google Talk
• Create a Google Talk Account • Add your partner and invite
– Use your gmail account

• Have a chat
CUOL
Want to learn IM language? Check out http://www.netlingo.com

Twitter
• Microblogging
– Received by SMS (phone text message), instant messaging, email, rss or application (like the twitter website). – Can be used to send group text message

• Twittering Libraries • Twitterfeed uses RSS and can be posted on your blog or website
– http://lib2arcadia.blogspot.com/

– http://www.davidleeking.com/2007/05/09/twittering-libraries

Real Time Emergency or Interest Updates

• Used during the recent fires with twitter page links posted to various websites. http://blog.perfectspace.com/2007/10/22/san-d

Text Messaging
• Some libraries are offering text message reminders:
– http://www.lawrence.com/events/ongoing/17893/smsr eminder/

• Library Elf offers patrons warnings before books are overdue, overdue alerts, library hold alerts. This is a third party company. A number of California Libraries are participating:
– http://www.libraryelf.com/Libraries.aspx

Other SMS Technologies
• 3 Jam - www.3jam.com
– Send a group text message through the 3 Jam service.
• You are charged for sending one text message. Unlike Twitter, anyone who replies – replies to you.

• Pinger - www.pinger.com
– You send a voice message. The recipient receives a text message with a link to the voice message.

• If you are interested in group messaging, you might try this link for more information: http://latestgeeknews.blogspot.com/2007/08/group-s

How Else Can Libraries Use Texting and Twittering?

Folksonomy and Social Bookmarking
• A tag is metadata that is associated with an object
– Keyword

• Often displayed as Tag Clouds
– http:// www.oclc.org/research/holidaycard/default.htm

• Try making a tag cloud from a search
– http://cloud.clusty.com/

Tagging and Catalogs
• http://cat.danburylibrary.org/
– Tagging and a program/service called Library Thing. Library thing provides the code to display a tag cloud of related topics.

Social Bookmarking
• Social Bookmarking in plain English
– http://www.youtube.com/user/leelefever

del.icio.us
• If you want to share bookmarks with your patrons
– Load bookmarks – Tag – Make public – Get the URL for just the one tag that you want – Post the URL http://del.icio.us/pcta/lib2.0

Make a del.icio.us Page
• Go to http://del.icio.us • Make an account • Use the directions in the workbook to upload the IM bookmarks

Libraries and del.icio.us
• The San Mateo Public Library has posted bookmarks. They have chosen to use dewey decimal classification as their tags
– http://del.icio.us/SanMateoLibrary

• Lansing Public Library used many tags, their list is better viewed in the cloud format.
– http://del.icio.us/lansingpubliclibrary – http://del.icio.us/lansingpubliclibrary?settagview=cloud

• Thunder Bay has put its links on its library page. The user can go directly to the del.icio.us page with links on the chosen subject.
– http://www.tbpl.ca/internal.asp?id=283&cid=333

Social Networking

Virtual Social Networking
• Promotes the establishment of communities around similar interests • Not new • Earliest days of the Internet (long before the advent of the WWW) - Bulletin Boards • Now more options and flashier technology.

Some Social Networking Options
• • • • • • MySpace http://www.myspace.com Facebook http://www.facebook.com Linked In http://www.linkedin.com MeetUp.com http://www.meetup.com Yahoo groups and Google groups Ning

Libraries on Social Networks
• List of Teenspaces on myspace
– http://www.libsuccess.org/index.php?title =MySpace_%26_Teens

• Nashua Public Library (using myspace TV)
– http://profile.myspace.com/index.cfm?fuseaction= user.viewprofile&friendid=66862858

• Briarcliff Manor Public Library
– http://profile.myspace.com/index.cfm?fuseaction= user.viewprofile&friendID=111362832 – Note that author offered online bookdiscussions

Anatomy of a My Space Page
• http://www.myspace.com/pca2

Things to Think About
• Do teens really want you to meet them on MySpace • What is your purpose on MySpace • Do you have the time to keep up your page – a static page on MySpace is worse than a static blog

NING
• Make a Network site for any reason • Flexibility on what elements you want to include in your site • Trends Older
– It might be appropriate for an Adult Services project or a staff or professional project.

• It could be useful for Middle School or Teen groups
– It can be set up by invitation only and the invitation can be sent to the parent

You Tube

You Tube
• Need to be clever • Can’t do your own – find good one’s to link • Seen this one on several library related sites:
– http://www.youtube.com/watch?v=epENxrNlMMA

• Or how about this one
– http://www.youtube.com/watch?v=W8EqGaRMUi4

• Bad example of you tube
– http://farmingtonlibctchild.blogspot.com/

• Bandwidth eater

Podcasts

Podcasts
• Audio programs in MP3 format • Ability to Syndicate
– Subscribe to the Podcast and receive new episodes as they occur
• Library Research Hints (episodes might be using the databases, 24/7 reference….)

• There are also Video Podcasts in MP4 format

Libraries with Podcasts
• http://www.lansing.lib.il.us/podcasts.html • http://podcast.denverlibrary.org/ • http://www.librarypodcasts.org/

Talk Show Creation Sites
• http://www.talkshoe.com • http://www.gabcast.com/