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Site Engineer activation – Support will send list which required to visit and PK will need to allocate personal/MTCE engineer Location of D6 with Quantity Access Request to Malls Prior to Engineer Activation Contact details for Malls How to check MTCE engineer time and work RMA system and contact details - website PO raise for RMA/BFT account need to be created Fault types - PC o HDD o MoB - RMA o PSU - RMA o Image Corrupt - reimage o BIOS Error o USB Dead - RMA o PoM not working – Inhouse/RMA o Faulty Power supply Rebooter Fault o Reset by uploading config – else RMA 3G Router o Reset by uploading config – else RMA o Faulty power supply Documentation o 3G Router Tracking sheet o Rebooter Tracking sheet / Web Text o Media player Tracking sheet o LCD serial no sheet Stock level Expenses check and codes

Don’ts   I’ll help you in every step as required to get you up the learning curve. Once that’s done after that if you need my help, I’ll advice you but won’t be doing it for you.

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