ENGINEERING OPERATIONS MANUAL ADMINISTRATION PROPERTY OPERATIONS POLICIES AND PROCEDURES Purpose : To establish budget preparation and control

guidelines for engineering department expenditures. Policy: The Chief Engineer is to implement budget control guidelines in accordance with the following procedures as well as with any policies issued by the Accounting Department

STANDARDS: 1. The Chief Engineer will prepare the Engineering Department Fiscal Budget. 2. The monthly budget is to be forecasted and variances explained where required. 3. The Chief Engineer will maintain an expense tracking system in order to control the monthly budget. 4. Monthly utility accruals are to be developed by the Chief Engineer. 5. All expenses will be coded to the appropriate Engineering account number by the Chief Engineer. Any expenses will be charged to the Engineering budget must be approved by the Chief Engineering. Procedure: 1.The Annual Energy and Repair and Maintenance Fiscal Budgets are to be developed by the Chief Engineers. 2.The following information is to be obtained:
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Marketing plan Energy and R&M Chart of Accounts Energy and R&M budget spread sheet forms Prior year and year-to-date actual budget history Projected occupancy and food covers Energy Consumption Report Anticipated utility rate increase Annual service contract expenses Projected cost of parts and materials needed to maintain in the property Anticipated cost of R&M projects Inhouse labour rates plus budgeted increases

3. The projected budget expense for each account is to be spread throughout the twelve month period, using the data above, and then submitted to Accounting Department for the General Manager‟s approval. 4. The Chief Engineer is to develop a work-able control mechanism whereby potential red flag budget items are identified as they occur and are to be communicated to the General Manager and Controller on a weekly basis. (See Figure I as an example of a tracking format. This can be used, or a detailed breakdown of each account can be set-up). 5. A monthly 30-60-90 day forecast is to be developed, explaining in detail any anticipated variance to the budgeted amounts. The forecast if to be submitted to the Accounting Department . 6. Utility accruals are to be developed monthly by the Chief Engineer. Accruals are determined by calculating the actual utility consumption to date and projecting the consumption for the remaining period. The present utility average rates are multiplied by the projected consumption to obtain the accrual amounts. 7.All monthly expenses are to be verified against the Financial Reporting System (FRS) which is to be submitted to the Chief Engineer for review. Errors noted are to be corrected by the Accounting Department the following month. Note: Energy and R&M Chart of Account code numbers are to be obtained from the Controller‟s Office. 8 The Chief Engineer is to code any expense charged to the Engineering Department by the appropriate account number, which is based on the Energy and R&M Chart of Account code numbers. . Note: The M-T-D General Ledger Distribution List can be used for specific verification information. 9. Any expense charged to Engineering is to be reviewed and approved by the Chief Engineer prior to posting by the Controllers Department. 10. No outside contractors, repairmen, service representatives or parts and materials are to be contracted and/or ordered by any department without prior knowledge and approval by the Chief Engineer.

2. If the department has a personal computer or access, to one, it is recommended that the parts inventory be computerized. 11. When selecting vendors, delivery by the vendor is to be considered so as to minimize sending personnel off-property. 10. Parts and supplies are to be purchased through vendors with whom Starwood Hotels & Resorts has purchasing agreements where applicable. 9. Spare parts and/or supplies are the property of the hotel and are never to be removed from the property. 8. 3. The department head is responsible for completing the top portion of the R & M Project Request Form; providing as much detail as possible. Purpose and justification for the project request must be stated clearly and the estimated cost determined. 2. The department head must obtain appropriate Executive Committee member approval for the concept. 3. The Executive Committee member must then obtain the General Manager‟s signature for concept approval. 4. Upon approval of the concept, the Chief Engineer is to determine material, labour and (if necessary) contractor costs. The Chief Engineer then reviews the project with the department head for accuracy and additional information, if required. 5. When the cost has been

determined, the Accounting Department is to designate the appropriate account funding and the R & M Project Request is to be signed by the Hotel Controller. 6. Upon completion of the above steps, final approval of the request is to be obtained from the General Manager. 7. The approved project is then scheduled for completion by the Chief Engineer. 8. An R & M Project Request Form, as in Figure 1 , is to be completed when any department requests maintenance services for work which is not repair and maintenance of the existing facility. 1. PROCEDURE: The Controllers Department will designate R & M project account funding . 2. Any project that is expensed to R & M must be initiated through the R & M Project Request procedure. 1. STANDARDS: The General Manager must approve any R & M project request. 3. The Chief Engineer is to implement Budget Control guidelines in accordance with the following procedures as well as with any policies issued by the Accounting Department. POLICY: To provide a system of controlling Property Operations expenses not directly related to repairs and maintenance. PURPOSE: 4. GENERAL MANAGER DATE: ________________________ APPROVED BY__________________________________________________ DATE:______________________________________ CONTROLLER APPROVAL TO BE COMPLETED BY EXECUTIVE OFFICE TOTAL COST _____________________________________________________________________________________ _________________ TO BE COMPLETED BY HOTEL CONTROLLER TO BE FUNDED FROM LABOUR COST PARTS & MATERIAL COST TO BE COMPLETED BY ENGINEERING DEPARTMENT DATE: GENERAL MANAGER CONCEPT APPROVAL OUTSIDE CONTRACT COST ESTIMATED HOURS PERMANENET OR TEMPORARY PROJECT: ESTIMATED COST: SPECIFIC AREA: RETURN TO CHIEF ENGINEER DATE: EXECUTIVE COMMITTEEE MEMBER APPROVAL: PROJECT DESCRIPTION: SIZE, SHAPE, TYPE OF FINISH, COLOUR QUANTITY, ETC… PROVIDE SKETCH OR ADDITIONAL INFORMATION ON BACK OF THIS FORM. PURPOSE OR FUNCTION OF PROJECT: DEPARTMENT DATE: FROM: TO BE COMPLETED BY REQUESTING DEPARTMENT Figure 1. – R & M PROJECT REQUEST Page 2 of 2 Number 1.3 ADMINISTRATION Section: R & M PROJECT REQUEST Subject: 5. The Chief Engineer will maintain the HLP file. 5. e. CHILLER – chiller consumption can reach very high levels in some areas and period. If submeters are installed on the chiller circuits enter kwH readings on a daily basis and the weekly total in the total/average column. a. KWH is the row where you log the daily electricity consumption. At the end of the week calculate the total for the week and enter in the total/average column. b. MAX.DEMAND is used if the power company charges for max demand. Enter the daily figures from the meters. In the total/average column enter the highest value reached during the week. c. POWER FACTOR (COS) can be a penalizing factor on the electricity bill. Calculate the power on a daily basis and enter the average for the week in the total average column. d. LOAD FACTOR shall be calculated on a daily basis. Enter the weekly average in the total/average column. The Chief Engineer is to complete and distribute the controller‟s monthly summary (HLP.02). 2. The Chief Engineer is to complete and submit to Divisional/Regional Office the monthly summary (HLP.03). 3. The Chief Engineer is to complete yearly the ENERGY TARGET (HLP.04) and the justification of target (HLP.05). 4. The Chief Engineer is to complete the weekly utility log (form HLP.01) on a timely basis. All the data entered in the weekly utility log must originate from the shifts report. 1. PROCEDURES The Chief Engineer is to complete the weekly utility log (HLP.01). 1. STANDARDS: The Chief Engineer is responsible for monitoring the property‟s energy consumption and maintain the HLP file up to date at all times. POLICY: To provide a comprehensive means to monitor and control each property utility consumption. PURPOSE:

Section: ADMINISTRATION ENERGY CONSUMPTION ANALYSIS Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 6. The Chief Engineer is to complete monthly the CONTROLLERS MONTHLY SUMMARY (HLP.02) no later than the Starwood Hotels & Resorts closing date. All costs in the report must be in local currencies. 2. s. CDD is the calculated cooling degree days calculated in degrees Celsius with a base of 18.3 o C. t. HDD is the calculated heating degree days calculated in degree Celsius with a base of 18.3 o C. p. DRY BULB MAX is used with the dry bulb min to calculate the degree days. q. AIR MEAN TEMPERATURE is the 24 hours daily average men temperature from the weather bureau used to calculate the degree days. r. OCCUPANCY . Enter daily the figure obtained from the Financial Controller. k. SEWAGE is used to record sewer flow in properties charged for effluent in cubic meter. l. COOLING TOWERS is used to monitor the make up water consumption and the operation of chemical dosing. m. SWIMMING POOL is used to monitor the overflow and evaporation of the pool in cubic meter. n. HOT WATER is used to monitor the hot water consumption in cubic meter. o. DRY BULB MIN is used in properties where it is impossible to obtain the 24 hours mean temperatures. j. CITYWATER is used for recording the total daily water consumption in cubic meter. u. REMARK S can be used to record miscellaneous information such as Starwood Hotels & Resorts closing dates, swimming pool refill after cleaning etc. f. OIL consumption in liters shall be entered daily. Use tank meters or supply lines meters. The weekly total is entered in the total/average column. g. STEAM is used for recording operating hours of steam boilers or meter readings from steam/hot water supply. h. KWH is used to record consumption of kitchen water heaters, i. DWH is used for recording the total daily water consumption in cubic meter. 7. 5. EXCHANGE RATE is the monthly average exchange rate between the local currency and the US$. The figure can be obtained from the Financial Controller. 6. HOTEL AREA is the hotel area in square meters. However, areas which are not heated, ventilated or air-conditioned are not to be included. Parking garages which only have exhaust are not to be included. 7. FUEL OIL is the consumption and cost of fuel oil. The first two columns are the actual figures for the current month. Consumption is to be entered in GJ and cost in local currency. The next two columns are a running total covering consumption and cost from January to date. Column 5 and 6 are the target for the month entered in GJ and local currency. The last two columns are a running total covering the target and cost from January to date. 8. GAS is the consumption and cost of gas. Consumption of gas used only for heating purpose is to be entered. Consumption of gas used for cooking is not to be entered. The figures shall be entered as described in 7 FUEL OIL. 9. STEAM/HOT WATER is the consumption of steam or hot water if purchased. 4. DATE is the date when the report is completed, usually the closing date of the Starwood Hotels & Resorts month. The Chief Engineer is to complete and submit monthly to Divisional/Regional Office the MONTHLY SUMMARY (HLP.03) Great care should be taken to submit reports on time and with accurate figures. The reported figures will be input for the divisional/regional reports where the performance factor is calculated for each hotel. REGIONAL MONTHLY SUMMARY (HLP.03) is a report of monthly consumption and expenses to the divisional/regional Engineer. The contents of the various cells is described hereunder: 3. 1. HOTEL is the name of the property. 2. STARWOOD HOTELS & REOSRTS PERIOD is the name of the Starwood Hotels & Resorts month covered in the report. The Starwood Hotels & Resorts calendar can be obtained from the Financial Controller. 3. AVAILABLE ROOMS is the total number of room nights available in the property. The figure can be obtained from the Financial Controller. 8. 20. REMARKS is a section to enter justifications or unusual events which could have affected the figures. 21. STAFF is the row to enter the total number of staff working in the HLP and R&M sections. 19. BUDGET R&M are the figures for the repair and maintenance costs. The figure shall be entered as in 18

5. This is to be submitted to the Divisional /Regional Office with the ENERGY TARGET to detail and justify energy conservation programs and describe the calculation behind the conservation program. 15. Chiller (Kwh) Load Factor KWH Steam (kgs) DWH (m3) Oil (liters) Power Factor Max Demand Kwh Total avr. ELECTRICITY is the consumption and the cost of electricity purchased by the property. year This week Date Week No. 01-Weekly Utility Log (HLP.Best Fit Line 17. CHIEF ENGINEER is the row to enter name and signature of the Chief Engineer in charge. These figures can be obtained from the WEEKLY UTILITY LOG (HLP.Water Bills 15. Total/avr Sun Sat Fri Thu Wed Tue Mon Day Prev.General Site Data (HLP. CDD is the row for cooling degree days. TOTAL is the total of all the above. These hotels with personal computer will use the software developed by the Divisional Office for report preparation.Controllers Monthly Summary (HLP. The first two columns are for the month and year to date actual values. HDD is the row for heating degree days. 13. 4. Remarkks Cost Consumption Cost Water Consumption cub m Cost Cost Consumtion Consumtion liters Fuel Oil Cost Consumption KWH Shop 3 Shop 2 Shop 1 Hotel Electricity Period CONTROLLERS MONTHLY SUMMARY HLP-02 Page 7 of 10 Section Number: 1.Weather Data The Chief Engineer will maintain an updated file which is comprised of the following subdivisions: 6. 10.03)] 04.SMC Monthly Summary (HLP.4 Page 5 of 10 ADMINISTRATION ENERGY CONSUMPTION ANALYSIS Subject: 10.Energy Contracts 16. Section: Number: 1. LAUNDRY PIECES is the row to enter the total laundry pieces processed in the property during the period. The Chief Engineer is to complete yearly in December the JUSTIFICATION OF TARGET (HLP .Energy Target (HLP. COVERS is the row to enter the total number of covers served in the restaurant during the period. The figures shall be entered as in HDD.Total Energy Summary (From SMC) 12HLP Budget 13.4 ADMINISTRATION Subject: ENERGY CONSUMPTION ANALYSIS 12.04) 05. 17.05) 06. BUDGET HLP are the heat.Justification of Target (HLP.05).Gas Summary (From SMC) 10.4 ADMINISTRATION Subject: ENERGY CONSUMPTION ANALYSIS Chief Engineer This report must be submitted to Controller not later than each Starwood Hotels & Resorts closing date 13. The figures shall be entered as described in 7 FUEL OIL.4 ADMINISTRATION Subject: ENERGY CONSUMPTION ANALYSIS 11.06) 07. The Chief Engineer is to complete yearly in December the ENERGY TARGET (HLP. OCCUPANY % is the hotel occupancy measured in percentage of available rooms for the period. 16.04) for the coming year. YEAR WEEKLY UTILITY LOG HLP-01 Page 6 of 10 Section Number: 1. 18. 9. 22. 7.01) 02. light and power actual costs for the current month and year to date.02) 03.01) or from the Financial Controller.BUDGET HLP. The last two columns are the Budget or Target figures.Electrical Summary (From SMC) 08. The last two columns are for the predicted monthly and year to date values.Fuel Oil Summary (From SMC) 09. 11. WATER is the row for consumption and cost of water purchased by the property. Remarks CDD ( o C) HDD ( o C) Hot Water (m3) Swimming Pool (m3) Avr Mean Temp ( o C) Occupancy Covers Dry Bulb Max ( o C) Dry Bulb Min ( o C) Cooling Tower (m3) Sewage (m3) City Water (m3) Page 6 of 10 Section Number: 1. 20 Remarks _____________________________________________________________________________________ _____________________________________________________________________________________ . 14.Energy Bills 14. You will receive monthly the P&L statement from the controller to verify your figures.Steam Summary (From SMC) 11. These figures can be obtained from the Housekeeper or the Financial Controller. 12.

4 Section ADMINISTRATION Subject: ENERGY CONSUMPTION ANALYSIS 19 Budget R&M 18 Budget HLP 17 Water cubic m 16 Laundry Pieces 15 Covers 14 Occupancy 13 CDD 12 HDD 11 Total GJ 10 Electricity GJ 9 Steam/Hot Water GJ 8 Gas GJ 7 Fuel Oil GJ Cost Unit Cost Unit Cost Unit Cost Unit R&M Chief Engineer HLP 21 Staff 14. Which area have you considered for energy conservation ? _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ __________ Why have you chosen these areas? _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ . NOTE: each month represent a Starwood Hotels & Resorts calendar month This report must be submitted together with target justification HLP-05 Page 9 of 10 Number: 1._____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____ This report must be submitted to SMC no later than the first working day after each Starwood Hotels & Resort closing date TARGET ACTUAL 6 Hotel area sgr m 3 Available Rooms 5 Exchange Rate 2 ITT Period 4 Date 1 Hotel REGIONAL MONTHLY SUMMARY HLP-03 Page 8 of 10 Number: 1.4 Section ADMINISTRATION Subject: ENERGY CONSUMPTION ANALYSIS Target GJ Target GJ DECEMBER Target GJ SEPTEMBER Target GJ OCTOBER Target GJ NOVEMBER Total TOTAL Target GJ AUGUST Target GJ JULY Target GJ JUNE Target GJ MAY Target GJ APRIL Target GJ MARCH Target GJ FEBRUARY Target GJ JANUARY Cooling degree days Heating degree days Steam Gas Oil Electric TARGET Year Hotel ENERGY HLP-04 Date Chief Engineer 15.

5. 2. except for banquets. vendors or individuals and ensure that charges for such are documented. 3. property and convention services to ensure the Exhibit Service form is completed and forwarded to the chief Engineer at the earliest possible time. In the event the exhibit costs are waived . meeting planners. PROCEDURES An Exhibit Service form Is to be developed by the Chief Engineer. both straight and overtime rates. 1. The waiving of any exhibit service charges.______________________________________________________________________ List here further details and calculations why you want to introduce above conservation program _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ __________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____ Use additional paper if necessary This report must be submitted together with energy target HLP-04 Page 10 of 10 Number: 1. A 25 percent late charge will be assessed to those clients which request additional services at the last minute. o Fire Safety Policies for Exhibitions (Starwood Hotels & Resorts or Local). 2. See Figure 1 for example form.4 Section ADMINISTRATION Subject: ENERGY CONSUMPTION ANALYSIS Year Hotel JUSTIFICATION OF TARGET HLP-05 Energy as% of total Area 3 Energy as % of total Area 2 Energy as % of total Area 1 Name the 3 areas which consume most energy in your hotel 16. It is the responsibility of the sales. groups. Accounting and the Customer. PURPOSE: Section: ADMINISTRATION EXHIBIT SERVICE Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 17. . including benefits. Sales. The Chief Engineer will develop an Exhibit Service Form tailored to the hotel‟s specific needs. for services provided and the form updated accordingly. A competitive price review of local hotels is to be conducted at least annually. must be approved by the General Manager. POLICY: To provide special services and utility requirements for exhibitions. whether for business reasons or charitable events. the form must still be completed in order for the Engineering Department to provide the requested client services. They are to complete the form and distribute to Engineering. This will promote guest satisfaction by ensuring that the Department has adequate time to prepare for the function. 4. in addition to the Director of Sales and Marketing or the Director of Food and Beverage. are chargeable to the client. The actual payroll costs are to be recovered to the Engineering Department budget. 5. 11. 3. 4. Timely completion and submission of the form to the Engineering Department is necessary. Catering and Convention Services are to use this form exclusively and will review in detail the available services and associated costs with the client. 10 days prior is recommended. Engineering Department labour associated with exhibit services will be recovered to budget. Labour associated with exhibit services. 6. The Chief Engineer will schedule the exhibit service setups based on the completed Exhibit Service forms. A copy of the waiver approval is to be sent to the Controller's office and the Chief Engineer. 1. STANDARDS: The Chief Engineer will implement and monitor the Exhibit Service procedure .

o Exhibitor rules such as: forbidding items to be affixed to walls or ceilings. group.00 40 AMP $ 80.00 60 AMP $ 120.50 per hour). Sundays. Rates for electricians $ 35. The Engineering Department will develop by convention.00 20 AMP Price 15V Dedicated Circuit Quantity Total $ 450. all electrical equipment to be properly grounded. Due to the short term nature of most banquet business. on weekdays. Order must be made 10 days prior to date of installation 2. and holidays ($ 52. Total $ 225. etc.00 100 AMP $ 140.________________________________________________ ___ ELECTRICAL POWER AVAILABLE AT THE SHERATON SEATTLE TOTAL CAHRGES $____________________________________________________________________________________ ___________ 120 volts single phase 60 cycle alternating current.00 per hour from 8:00 A. For Exhibitors requesting additional services at the last minute during a set-up. FIGURE 1 – EXAMPLE EXHIBIT SERVICES FORM ELECTRICAL EXHIBIT SERVICES Mail to: Attn Chief Engineer EVENTS:_________________________________________________________________________EVE NT DATES:______________________ NOTICE: 1.00 40 AMP $ 40. NOTE: The Starwwod Hotels & Resorts assumes no . 9.00 50 AMP $ 100.00 200 AMP $ 350. Time and one half will prevails after 4:30 P. 3.00 50 AMP $ 50. the customer is also to be issued the following information: 12.M. At the same time in which the Exhibit Service form is completed. Should it be necessary to run lines into booth for hooking/convention services manager. Cont… of Page 3 of 3 GENERAL CONDITIONS Electrical Services Rates quoted for connections cover bringing of service to the booth. an additional exhibit services form must be completed and a late charge of 25% over regular rates shall be applied. on weekdays.00 100 AMP $ 70. COMPANY:_______________________________________________________TELEPHONE NO:__________________________________________________________________________________ ___ STREET:__________________________________________ BOOTH OR ROOM NO. There will be a 25% increase in regular price for each unit ordered during the move-in of your show .00 30 AMP $ 60. the 25 percent late charges are to be waived.00 30 AMP $ 30. Payment must be made in accordance with the hotel‟s credit policy.00 200 AMP $ 175. Saturdays.00 150 AMP $ 125. 8. 120/208 Wye three phase 60 cycle alternating current. Service will be installed on a time and material basis. 7. TOTAL EXPENSE $__________________________________________________________________________________ 240 volt s single phase 60 cycle alternating current (Grand Ballroom only). It is the responsibility of the Convention Services Department to update the form and distribute. _____________________________________________________________________________________ _________ CITY:_____________________________________STATE:____________________________________ _________________________ZIP_____________________________________________________ AUTHORIZED SIGNATURE__________________________________________________________________________ ____________________________________________________________________ CREDIT CARD NO:______________________________EXP.00 150 AMP $ 250.2 % TAX $____________________________________________________________________________________ ____________ 208 volts single phase or three phase 60 alternating current.M.00 60 AMP $ 60. or persons name a list of those clients who require services so that they can be properly scheduled.00 20 AMP Price 208/240V (Single Phase) Dedicated Circuit Quantity 19. 10. The Chief Engineer or designee is responsible to ensure that each client has received the agreed upon services and only those in which payment has been made. 8. PROPERTY OPERATIONS POLICIES AND PROCEDURES 18.

the actual total cost (including material.00 $ 45. 7. The Controller is to allocate cost to the responsible department. kitchen.00 30 AMP $ 60. and a copy sent to the head of the department responsible. The Property Damage Report is then submitted to the Controller. work should be completed and the Property Damage Report form completed at a later date. 3.2 % TAX o o o o ACCOUNTING COPY – WHITE ENGINEERING COPY – YELLOW CUSTOMER COPY – PINK CONVENTION SERVICE COPY . The Chief Engineer must determine whether or not the damage could have been prevented by proper training and/or supervision.00 150 AMP $ 250.is to implement. ballroom. o o o o The Property Damage Report Form is to be completed as follows: DAMAGED EQUIPMENT/PROPERTY – Description of damage. 4.00 100 AMP $ 140. ALL CHARGES SUBJECT TO 8. After repairs and/or replacement work is completed.e.00 40 AMP $ 80. both the Department Head and the Chief Engineer are to sign the report and submit it to the General Manager for review and signature. 2. 5.00 PRICE LABOR (See GENERAL CONDITIONS) Materials (See GENERAL CONDITIONS) 3 Wire Grounded Extension Manlift & Operator (Flat Charge) Manlift(Flat Charge) TV Signal (Flat Charge) Hang Banner (s) (Flat Charge) OTHER SERVICES QUANTITY 20. PURPOSE: Section: ADMINISTRATION PROPERTY DAMAGE Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 21. PROPERTY OPERATIONS POLICIES AND PROCEDURES In case the damage requires immediate attention.00 $ 125. labour and outside contractors) is to be entered on the report. This will increase employee sensitivity to costs.00 200 AMP $ 350. by charging repair expense to the responsible department.00 $ 75. POLICY: To curtail abuse and misuse of equipment and/or property. 4. and the net will result in reduced operating expense. If it is determined that the damage was preventable. The Chief Engineer must ensure that R&M is not charged with the associated .GOLDENROD Total $ 450. The Chief Engineer is to assess the damage and determine if it is normal wear and tear or the result of employee abuse . 6. 1. control and administrative the Property Damage Policy.00 60 AMP $ 120. STANDARDS: The Chief Engineer . laundry.liability for failure of electrical sources located at the hotel are suitable for any particular purpose. 9.00 20 AMP Price 120/208V (3 Phase) Dedicated Circuits Quantity $ 15. PROCEDURES The policy applies to all damage caused by negligence and is not classified as normal wear and tear. DATE DAMAGE REPORTED LOCATION OF DAMAGE – Area of hotel/property where damage occurred. accurate description of damage of item (s) or area (s).00 $ 25. A Damage Report Form must be submitted to the General Manager for approval. for signature and allocation of expense to the responsible department. 5. i. etc. After completing the above. the Chief Engineer is to complete a Property Damage Report Form as in Figure 1. o 3. DESCRIPTION/DETAILS OF DAMAGE – Concise. 2. A copy of each Property Damage Report is to be maintained in department files. 1.00 50 AMP $ 100. The Chief Engineer is to establish the cost for repair and/or replacement.

Also include comments such as: has similar damage occurred previously. Figure 1. discussion with Department Head etc . and if repairs are completed prior to the General Manager‟s approval. the costs are to be recovered to the R&M budget. 8. Enter estimated replacement cost if item needs to be replaced. describe probable cause. o x Section: ADMINISTRATION PROPERTY DAMAGE Subject: 22. CAUSE OF DAMAGE – Indicate the cause of damage.costs. was incident preventable. otherwise. o ESTIMATE COST OF REPAIR/REPLACEMENT – Enter cost estimate. – PROPERTY DAMAGE REPORT FORM ______________________________________________________________________ ___________________________________ DAMAGED EQUIPMENT/PROPERTY: DATE REPORTED: _____________________________________________________________________________________ ________________________________________ LOCATION OF DAMAGED: _____________________________________________________________________________________ ________________________________________ DESCRIPTION/DETAILS OF DAMAGE: _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ ______________________________________________________________ ESTIMATED COST OF REPAIR/REPLACEMENT:_______________________________________________________________ ______________________ Repair Cost ________________________________________________Replacement Cost ____________________________________________________ _____________________________________________________________________________________ ________________________________________ CAUSE OF DAMAGE/COMMENTS: _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _________________________ . including material and labour. if it can be determined.

PROCEDURES Work Order Contracts must be used for all contracted labour. 1. Cost – Includes all labour. replace broken windows. Purchased Orders are not to be used for outside labour. 4. Contractor – Name of contractor/company. PURPOSE: Section: ADMINISTRATION WORK ORDER CONTRACT SUMMARY Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 24. materials. or access to one. The Work Order Contract Summary report is to be completed monthly .DEAPRTMENT:_______________________________________________________________________ _________________________________________ ACCOUNT NO. POLICY: To monitor costs associated with contracted labour which is expensed to Property Operations. taxes and delivery costs associated with the contract.________________________________________ ACTUAL COST ___________________________________________________________ __________________________________________ _____________________________________________________ CHIEF ENGINEER DATE HOTEL CONTROLLER DATE __________________________________________ _____________________________________________________ DEPARTMENT HEAD DATE GENERAL MANAGER DATE Number: 1. materials. The Summary report is to be maintained on file. taxes and delivery costs associated with the contract. See Figure 1 . roof repairs. it is recommended that the Work Order Contract Summary be maintained on the computer. 5. o o 3. . Any work performed within the hotel by outside contractors which is expensed to Property Operations must be issued by a Starwood Hotels & Resorts Corporate Work Order Contract. i. The monthly Work Order Contract Summary is to be completed for each Starwood Hotels & Resorts fiscal month .6 Page: 3 of 3 Section: ADMINISTRATION Subject: PROPERTY DAMAGE 23. 3. 1. 2. Page 2 of 3 Number: 1. etc. o o o o The Monthly Work Order Summary Form is completed as follows: Date of Issue – The date contract is issued.is to implement the Work Order Contracts Summary Policy.e. 25. 2. Contractor – Name of contractor/company. condenser water pump rebuild. number of employees). Total Cost Year to Date – Add totals of each month year to date. The Monthly Work Order Contract Summary is to be maintained in Department files. 6. Reason – A brief description of the work. skill level. o o o o o The Monthly Work Order Summary Form is completed as follows: Date of Issue – The date contract is issued. The monthly Summary is to be utilized as aid in monitoring your monthly R&M expenses. developing the annual R&M budget and analyzing Department staffing (i. Total Cost – Add total cost for the month for all work order contracts.e. STANDARDS: The Chief Engineer . Cost – Includes all labour.7 Section ADMINISTRATION Subject: WORK ORDER CONTRACT SUMMARY If the department has a personal computer.

PROCEDURES Work Order Contracts must be used for all contracted labour. KEN FIXIT List number of guest rooms completed versus monthly quota. 27. If unable to complete work scheduled. 1. 2. The monthly Work Order Contract Summary is to be completed for each Starwood Hotels & Resorts fiscal month . Total Cost – Add total cost for the month for all work order contracts . 6.7 Section ADMINISTRATION Subject: WORK ORDER CONTRACT SUMMARY If the department has a personal computer. STANDARDS: The Chief Engineer . or access to one.is to implement the Work Order Contracts Summary Policy. o o 3. REPAIR LOG Indicate current status of the repair log. 2. explained and indicate when work will be up to date. 3. hazards or incidents. The monthly Summary is to be utilized as an aid in monitoring your monthly R&M expenses. The monthly Work Order Contract Summary is to be maintained in Department files.o Reason – A brief description of the work. state reasons. PURPOSE: Section: ADMINISTRATION WORK ORDER CONTRACT SUMMARY Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 26. write NONE . give reasons and state when repair log will be up to date. 19 _______________ ______________________________________ Chief Engineer Page 3 of 3 Number: 1. Page 2 of 3 Number: 1. roof repairs. POLICY: To monitor costs associated with contracted labour which is expensed to Property Operations. replace broken windows. The Work Order Contract Summary report is to be completed monthly . i.e. See Figure 1 . 5. o o o MONTHLY LETTER scheduled into the following sections (sample as per Figure 1): RED FLAG ITEMS Identify any serious department problems. 1. If there is nothing to report. Any work performed within the hotel by outside contractors which is expensed to Property Operations must be initiated by a hotel purchase order. o o o o o o . skill level. If unable to complete quota. developing the annual R&M budget and analyzing Department staffing (i. delays. If not current.7 Section ADMINISTRATION Subject: WORK ORDER CONTRACT SUMMARY Total cost year to date: Total Cost: Reason Cost Contractor Date of Issue 28. The Summary report is to be maintained on file. etc.e. FIGURE 1 – MONTHLY WORK ORDER CONTRACT SUMMARY FROM EXAMPLE WORK ORDER CONTRACT SUMMARY For the Month of: _________________________________. condenser water pump rebuild. number of employees). Total Cost Year to Date – Add totals of each month year to date. it is recommended that the Work Order Contract Summary be maintained on the computer. PREVENTIVE MAINTENANCE Give the status of the schedule established for the month. 4.

2. o o o o o o o o LIFE AND FIRE SAFETY PROTECTION COMPLIANCE SCHEDULE A list of legend number and a list of description are attached to this Policy. as the information reflects the most recent Starwood Hotels & Resorts Policy regarding Life and Fire Safety. POLICY: To provide a system for reporting the current status of the Engineering Department to the Divisional/Regional Director of Engineering and the hotel General Manager. IN-HOUSE PROJECTS Describe briefly any major in-house projects involving the Engineering Department and indicate estimated completion dates. Page 2 of 19 Number: 1. 1. CAPITAL PROJECTS Describe briefly capital projects in progress and indicate estimated completion dates. 2. If unable to complete work scheduled. It is important that each description be read as you fill the compliance update sheet. The Monthly Report will be completed each month . – MONTHLY LETTER EXAMPLE o o o o o TO: REGIONAL DIRECTOR OF ENGINEERING DATE: FROM: DOE/CE COPY: GENERAL MANAGER SUBJECT: MONTHLY REPORT FOR (month) RED FLAG ITEMS Trash compactor controls not in compliance with OSHA and Starwood Hotels & Resorts Standards. 30. 3. STANDARDS: The Chief Engineer will implement the MONTHLY REPORT policy. PURPOSE: Section: ADMINISTRATION MONTHLY REPORT Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 29. explain and indicate when work will be up to date. A six months report depicting the percentage of compliance of all hotels will be generated an d sent to all Chief Engineers and General Managers for information. Upon receipt of the report (each month) the information will be reviewed including the projected date of compliance for those items not in compliance. The Monthly Report will be submitted to the Divisional/Regional Director of Engineering and Hotel General Manager no later than three (3) days following Fiscal closing. WORK REQUEST Report number of request issued.1. o FIGURE 1. completed and backlogs. SAFETY TAGS/LOCKOUT Report on the use and effectiveness of this accident prevention Policy. The MONTHLY REPORT will consist of the following: PROCEDURE: The Monthly Report form will be used .8 Section ADMINISTRATION Subject: MONTHLY REPORT o o FIRE PROTECTION PREVENTIVE MAINTENANCE Give the status of the schedule established for the month. POLICY/PROCEDURE STATUS o . Contractor advised to immediately install constant-pressure push button and access door interlock.

walls and floors Hazardous areas separated by rated enclosures Smoke detectors installed throughout Heat detectors in kitchens . Will review procedure at next Department Head Meeting. Fire Protection Preventive Maintenance – All weekly schedule sheets for the month completed. only 150 were completed. PROJECT STATUS Inhouse Projects – Installing floor to ceiling book shelves in accounting office.o Ken-Fix-It – Quota for the month is 166 rooms. 88-4 (Security safes in guest rooms closets) 60 percent complete. Work Request – Policy functioning property except for minor problem with duplicated work requests. Full completion expected by April 1 st . Safety Tag/Lockout – Program being strictly enforced. Capital Projects – Project No. Repair Log – All entries posted and log up-to-date. Department members understand the importance of the system and use tags and lock-outs. Age and repair history on kitchen exhaust fan indicates replacement necessary. Preventive Maintenance – All weekly sheets for the month were completed. To be completed by March 15. Will complete full quota this month. o Compliance Schedule Legend Numbers                Floor and wall penetrations sealed Fire dampers installed in ductworks Duct doors fire rated Floor slabs in duct shafts Guest room doors fire rated Escape/Exit doors fire rated Guest room door closer for compartmentation Shaft wells fire rated enclosures Emergency exits to street level Atrium smoke exhausting system Atrium underside floors with smoke detectors Areas separated by fire doors.8 Section ADMINISTRATION Subject: MONTHLY REPORT 31. o o o o o o o o Page 3 of 19 Number: 1. Due to vacation schedule.

                              Manual alarm stations in public areas and BOTH Centralized fire alarm control stations Fire control panels attended continuously Detection and protection systems on emergency power Fire alarm annunciation in all areas Guest on same floor alerted of fire Building-wide evacuation for building < 3 stories high Emergency broadcasting to all occupants Elevators return to street level upon alarm Fire alarm to fire department automatically Dead end corridors less than six meters Fire escape exit signs provided Fire exit sign size and illumination Escape signs lighted and on emergency power Minimum of 2 exits per floor Fire sprinklers provided to all areas Sprinklers to Sheraton fire safety standards Minimum residual pressure for sprinklers Automatic kitchen hood extinguisher Transformer and electrical rooms protected Hose reel in all areas Standpipes in all emergency stairways Portable extinguishers provided in all areas Portable extinguishers location All areas within 30 meters of fire hose Water supply at 2270 L/min (500 GPM) for 30 minutes minimum Water pressure at minimum of 448 KPA (65 PSI) Grade a water supply Secondary water storage minimum 30 minutes Fireman elevator available .

Are all guest room doors provided with automatic self-closing devices for compartmentation purposes? 7. which pass through fire barrier wall of 2 hour fire rating and above? 2.8 Section ADMINISTRATION Subject: MONTHLY REPORT 32.M. storage. Are floor slabs constructed in all the pipe duct and service shafts? 4.8 Section ADMINISTRATION Subject: MONTHLY REPORT Are all escape signs illuminated and also on the emergency power supply system? 29. Escape Routes and Emergency Power Are there at least two independent fire exits provided on every floor? 30. kitchens.8 Section ADMINISTRATION Subject: MONTHLY REPORT Are all the areas of different uses separated by fire resistive doors. Are all pipe and service duct doors fire rated to 1 hour? 3. office. Do all emergency exits open directly to street level? If an atrium of more than 2 floors exists is the following true: 9. 12. o Smoke detectors are provided for each underside floor protruding into the atrium? 11. Life & Fire Safety Protection Compliance Schedule Page 5 of 19 Number: 1. Smoke exhaust system provided? o 10. Are all escape door/emergency exit doors fire rated to 1 ½ hours? 6. restaurants. Are all fire exit signs of the correct size and illumination characteristics as per Starwood Hotels & Resorts Fire Safety Standards? 28. Compartmentation Description Legend Number 33. piping and duct work passing through fire rated floors and walls sealed off with fire rated sealant? To the full thickness of the wall? 1. plantrooms). ventilation and air conditioning ducts. walls and floors? (Areas of different uses are: residential. Are all Exit signs prominently displayed? 27. Page 6 of 19 Number: 1. Are fire dampers provided in heating. Is an . Are all penetrations formed by conduits. Will the fire alarm signals be automatically transmitted to the local fire department? 25.     Fire extinguishing system signals to alarm panel Interior finish materials certified Conformance to local codes Fire prevention P. Will all the elevators in the building return to street level when a fire alarm is activated? 24. program implemented Employee fire brigade training program implemented Page 4 of 19 Number: 1. Is the maximum travel distance in any dead end corridor less than 6m? 26. o Are all shaft in the hotel protected by 2-hour fire rated enclosures? o o o o o o o Ventilation shafts Electrical wiring shafts Mechanical equipment shafts Rubbish shafts Linen chutes Dumb waiters Elevator shafts 8. Are all guest room doors fire rated to 1 hour? 5.

Are all guests on the same floor of the alarm. clearly visible and within easy reach? 39. alerted when a fire alarm is activated? 21. 34. Is fire alarm annunciation provided in all areas as per Starwood Hotel & Resorts Fire Safety Standards? 20. Is the water supply for the standpipe system sufficient to provide at least 1.emergency broadcasting system available for communication with all the occupants of the building? 23. as well as the floor above and below./min (500GPM) for at least 30 minutes? 41. o Are 1 inch hose reels provided in the building in all the following areas as per Starwood Hotels & Resorts Fire Safety Standards? Guest room corridor Public areas Back of the house o o o 36. Are all portable fire extinguishers located in a permanent position. Are stand pipe systems provided in all emergency stairways as per Starwood Hotels & Resort Fire Safety Standards? 37. For buildings less than three (3) stories in height only. o o o o o o o o o Are smoke detectors provided in all following areas? Guest rooms and corridors Public areas Offices Assembly areas (function rooms) Back of the house areas Mechanical and electrical rooms Restaurants Storage areas 14. Are portable fire extinguishers of the correct type provided in all areas? 38. Is the central fire control panel located in a room which is constantly attended by trained personnel? 18. Are all hazardous areas separated from other parts of the building by fire resisting barriers of 2 or 3 hours? 13. o Are the transformer and electrical switchboard rooms protected with any of the following systems: o o Halon Portable extinguishers .m.8 Section ADMINISTRATION Subject: MONTHLY REPORT Is the minimum water supply pressure at the most remote standpipe hose connection more than 448 kpa (65 psi)? 42.89 cu. Are the fire detection and fire protection systems on the emergency power supply? 19. Page 7 of 19 Number: 1. Are heat detectors provided in all kitchens? 15. Is there a central control station to monitor the fire detection and fire protection system? 17. Are all areas in the building within 30 meters reach of a 25mm or 40mm fire hose? 40. free of obstructions. will the actuation of the fire alarm automatically sound the building-wide evacuation alarm? 22. Is the water supply for the fire protection system a dual feed supply? (from two separate sources) 43. Are manual alarm stations provided in public areas and BOTH as per Starwood Hotels & Resorts Fire Safety Guidelines? 16.

carpets. Page 10 of 19 Number: 1.8 Section ADMINISTRATION Subject: MONTHLY REPORT 50 49 48 47 46 45 44 43 42 41 40 39 38 37 36 35 34 33 32 31 30 29 28 27 Projected Date of Compliance If item is not in Compliance what is the current Status? Comply Yes/No Legend Number Date Chief Engineer . kitchen extinguishing systems. Fire Extinguishing System 35. Have materials used for: interior finishes. flow switches. automatically signaled to the central fire alarm control panel? 46. In case storage tanks supplement the street mains as a secondary water source for fire protection. i. Is the Starwood Hotels & Resorts Fire Prevention Preventive Maintenance Program in effect as per Sheraton‟s Safety – Security Loss Control Manual. been tested for flame retardation and toxic fume generation? Are fire rating certificates available? 47. Is the minimum residual pressure of at least 103 kpa (15psi) available at the highest sprinklers? 33.8 Section ADMINISTRATION Subject: MONTHLY REPORT 24 23 26 25 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 Projected Date of Compliance If item is not in Compliance what is the current Status? Comply Yes/No Legend Number 37.e.11a? 49. Life & Fire Safety Protection Compliance Schedule For the Month of: ________________ 199 _______ Page 9 of 19 Number: 1. is the duration of the secondary water supply at least 30 minutes? 44. size and occupancy? 48. o Is an automatic sprinkler system provided for all the following areas? o o o o o o o o o Guest rooms and corridors Public areas Offices Assembly areas (function room) Back of the house areas Mechanical and electrical rooms Restaurants Storage areas Kitchens 31. draperies.: fire pumps. tamper switches. wallcoverings. hose reels.8 Section ADMINISTRATION Subject: MONTHLY REPORT Is the Starwood Hotels & Resorts Employee Fire Brigade Training Program in effect? 50. Page 8 of 19 Number: 1. Does the design for the automatic sprinkler system meet with Starwood Hotels & Resorts Fire Safety Standards? 32. Is there an elevator available for the dedicated use by the local fire brigade for fire fighting purposes? 45. furniture cushions. Is the operation of any part of the extinguishing system. 36. Are all buildings of the property constructed in compliance with local building codes relating to fire resistive construction by building class. bed mattresses. Is an automatic extinguishing system provided for all kitchen hoods? 34. Section 4.o o o o Smoke Detectors CO2 Dry Chemical Sprinklers 35. bed covers. etc. upholstery fabrics.

reason for absence.) Introduction of guests and invited employees. Instructions for completing the minutes are on the following pages. Safety & Security Committee Meetings The Environmental Health. (Names and position of employees invited to participate this month and names of outside guests). Environmental Health. The purpose of this meeting is to review the preceding month‟s accidents.38. Review of Accidents. Security Incidents and Inspection Checklists Review of Accidents This is a monthly analysis of all guest and employee accidents that were reported on the Accident Summary sheets and Accident Investigation forms as well as near-misses that were observed or o o o o o o o o o o o o o . to identify hazards and document them. it is recommended that the Chairman follows carefully this outline and related instructions. In order to maximize the Committee‟s productivity. Each hotel should build up their reports according to this example. Safety & Security Committee Meeting minutes in accordance with the form is located in the Safety & Security Loss Control Manual. While doing so the efficiency will be maximized and repetition of previous discussions or deviation from relevant issues will be avoided. to develop corrective action. As an ongoing follow-up procedure. and substitutes‟ name and position. employees and Fire Safety. comprehensive and corrective actions. An example of a hotel Environmental Health. Section 4. each member of the Committee should communicate with superiors and employees about the pertinent items discussed within the meeting. productive meeting. preferably at the same time and place each month. and to follow up until the hazards are controlled or eliminated. It is essential that the minutes represents a complete record of all items and recommendations emerging from the discussions in order to assure effective. The meeting should last no longer than one hour. o Instructions for Preparing Minutes of the Environmental Health. Page 11 of 19 Number: 1.) Members Absent: Position: Name Position (Names and position of permanent members not attending. This detailed record does not only provide a vehicle to follow up on recommendation but also becomes a legal record of preventive measures taken in the interest of guest.8 Section ADMINISTRATION Subject: MONTHLY REPORT 39. Safety & Security Committee Meeting Name of Hotel :__________________________________________ Date of this meeting: ________________________________ Date of last meeting: _____________________________________ Members Present : Position: Name Position (Names and positions of permanent members attending. Safety & Security Committee should be held once a month a meeting. The chairman prepares an agenda and distribute it in advance to assure a well-organized. The General Manager is urged to attend as many meeting as possible.

8 Section ADMINISTRATION Subject: MONTHLY REPORT 40. o In order to have an effective discussion about employee accidents. immediate steps should be taken to correct them. Inspection Items Requiring Discussion o Planned inspections are required to detect in a systematic and timely manner. All causes should be discussed in order to undertake the appropriate action. and assure that necessary corrections are made. it is recommended that assignments be rotated at least every six months for the benefit of a fresh perspective because a department can become too familiar to a supervisor and a hazard may be overlooked.brought to a member‟s attention. o o o o o o o o o o o o Page 12 of 19 Number: 1. Security Incidents (To be listed on a separate page) All security incidents should be reviewed for common sense solutions and preventive measures. The inspector should be the supervisor who knows his/her area of responsibility and what conditions to look for. the following should be kept in mind when receiving the Accidents Investigation form: Where did the accident happen? How did the accident happen? What unsafe conditions and unsafe acts were involved? Was the employee properly trained for the job? Was the employee doing what he/she was supposed to do at the time of the accident? Where was the supervisor and other employees during the accident? Was the injured person in good health on the day of the accident? What temporary measures should be taken to prevent reoccurrence? What should be done to prevent on a permanent basis similar accidents? Was immediate notice given to the insurance company? B.not just be a superficial remedy. discuss those inspection items requiring committee action. o o o o o . The solution should get at the root of the problem. In the Safety & Security Loss Control Manual you will find: A master checklist for general hazards A master checklist for fire prevention Specific individual departmental checklists to be used as a supplement to the master sheets. However. It is the Committee‟s responsibility to monitor inspections. Numbers of lost working days per accident should also be recorded. As hazards are discovered. o C.

etc. Committee members are to bring this binder to each meeting. Items will remain in this category until completed and reported in the above section. Adequate reasons are to be given for each delay. Items Completed Since Last Meetings This includes all items completed in a satisfactory manner since the last meeting. safety campaigns/programs. Each member of the Committee should be provided with a 3 ring (or similar) binder to be called the Environmental Health. Safety/ Security-Related Material The Chairman will review any pertinent safety/security material received from headquarters or elsewhere with the group. If the committee finds that an identified hazard cannot be corrected within ninety (90) days. city or region. establishment of first aid classes. the items should then be included in the “Pending Items” section.8 Section ADMINISTRATION Subject: MONTHLY REPORT 41. outside speakers. No hotel should assume that by using the checklist as they will have met all mandatory occupational safety and health requirements of their country. alternate recommendations. Page 14 of 19 Number: 1. Attachments: All items referred to as attachments in this section are located in the Starwood Hotels & Resorts Safety & Security Loss Control Manual Section 4. If the steps taken are not permanent solutions. Review of the Loss Control Manual will be conducted as needed.o This checklists are provided as a guide from which each hotel is expected to develop its own checklist. The invited employees will be encouraged to review the manual at their convenience. Safety & Security Committee Notebook. Note: The above form must be followed. The distribution of Minutes of Meetings shall be in accordance with Corporate/Divisional requirements. While the checklist was developed based on the most commonly found deficiencies in hotels. or other delays. and other safety materials in the binder for future reference or transfer to members. Review of Loss Control Manual or Other Environmental Health. state. update and/or review of Starwood Hotels & Resorts Safety and Security procedures. All items should be recorded for appropriate follow-up. . Use as many pages as necessary to provide the above information. Pending Items This is a review of those hazards or problems identified but not yet controlled or solved due to time problems. (such as training) are to be developed. New Items This is a statement of all new items stemming from the discussions held for the above sections or mentioned at this time. Miscellaneous This is a discussion of items not mentioned above such as review of new governmental requirements. these items are to be listed under the “New Items” section o o o o o o o o Page 13 of 19 Number: 1. Whenever these discussions results in a decision and an action item. Please note that space has been left at the end of each checklist for use for hotels in adding their own questions. All Committee Meeting Minutes. Assignments and due dates for completion and should be included. complexity of steps involved. It is the responsibility of each hotel to develop its own checklists based on the standards appropriate for its geographic location and the characteristics of the hotel. review of new training materials. The Committee members are to lace the meeting form. they are not inclusive.8 Section ADMINISTRATION Subject: MONTHLY REPORT 42.

Enter the totals as follows: Classification Definition First Aid Treatment administered by a person of some knowledge about First aid. -X-ray which is negative. -Cutting away dead skin (surgical debridement) -Diathermy treatment. hot or cold. B. o o o o o o o o o o o o o o o o o o o o o o o o o o . -Bandaging on any visit to a doctor or nurse -Treatment of burns of first degree. on second or subsequent visit to a doctor or nurse. -Use of elastic bandage on first visit to a doctor or nurse only. -Butterfly sutures (stitches) -Compresses. -Removal of foreign bodies from wound by tweezers or other simple techniques.A. -Treatment of burns of second or third degree. -Removal of foreign bodies if embedded in eye. hot or cold. on first visit to a doctor or nurse only. Registered Nurse or Medical Doctor in which treatment is limited to: -Application of Antiseptics on first visit to a doctor or nurse. -Use of non-prescription medications. -Tetanus shots. illnesses or incidents which have occurred during the calendar month. or irrigation of eye. Medical Without Injuries requiring more advance treatment by a registered nurse or medical doctor. -Removal of foreign bodies. -Observation of injury on second or subsequent visit -Use of ointments applied to abrasions to prevent drying or cracking. initial or boosters alone -Hospitalization for observation (no other treatment than first aid).o o Instructions for Filling Out Monthly Accident and Incident Report (M. -Compresses.R) This report indicates the actual number and classification of occupational related injuries. Advance treatment Lost Workdays includes: ( Excluding Date of Injury) -Antiseptics applied on second or subsequent visit to a doctor or nurse.I. not imbedded.

Total Lost The number of occupational injury or illness related workdays lost this month. Injuries/ Public Liability accidents. o o o o . c = Days lost from this year‟s cases (excluding date of injury) d = Days still lost from accidents which occurred in previous year (s). Incidents The Monthly Accident and Incident Report must be attached to the General Manager‟s Monthly Letter and the Safety Committee Minutes. damage or misplacement of property. -Sutures (stitches) -Whirlpool treatment -X-ray which is positive. Page 16 of 19 Number: 1. Fatality Occupational injury or illness resulting in death. D1. Starwood Hotels & Resorts has established four statistical measures of which three apply to Starwood Hotels & Resorts as further described in the attached. F. hot or cold. flood.8 Section ADMINISTRATION Subject: MONTHLY REPORT 43. C. Fire Fire losses of any amount. o Starwood Hotels & Resorts management practices. c/d The number of occupational injury or illness related workdays lost year-to-date. G. on second or subsequent visit. These must be forwarded to TSC Safety Department within 7 days after the end of the month being reported on. or business interruption due to windstorm.Notify TSC Safety Department IMMEDIATELY. Total Lost -Occupational illness or injury. including food claims and fatalities. H.o -Removal of foreign bodies from wound by a physician because of depth of embedment.8 Section ADMINISTRATION Subject: MONTHLY REPORT 44. or Fatalities (All fatalities must be reported to TSC Safety Department within 8 hours). (Forward written report to TSC Safety Department within 24 hours. E. size or shape of object (s) -Treatment for infection -Prescription medications used -Soaking. loss of utilities. Number of Total number of employees covered by this report Employees I. Major Fires. Property Loss Any guest losses due to theft. Starwood Hotels & Resorts has established three critical goals: Improve Fire and Life Safety Reduce the Amount of Pollution We Generate Correct Identified Environment and Safety Problems Promptly In order for Starwood Hotels & Resorts to measure progress in these areas. Workdays a/b a = Days lost from this month „s cases (excluding date of injury) b = Days lost from accidents which occurred in previous month (s) D2. Other Accidental incidents involving physical losses to building and equipment. other than a fatality. J. riot. etc. Workdays Cases This Month o o o o o o o o o Page 15 of 19 Number: 1. not including the date of injury. (Notify TSC Safety Department within 8 days). which results in lost workdays.

recycling. through the appropriate purchase of materials. The cost of all waste handling associated with hotel labor should be included. however. safety. it is more important that the hotels are consistent in using ( month to month) the same cost measurement criteria so each hotel can measure its own progress in waste (cost) reduction. by identifying total waste management costs. So far. Please note the requirement to calculate and report yearto-date Accident Frequency Index still continues. so please encourage the hotels to send their reports to us promptly. Note : The Monthly Environment & Safety Metrics Report replaces the former Monthly and Quarterly Accident and Incident Report . (This is not a typographical error as some thought). Further adjustment of the statistical reporting frequency and formulas may need to be done to make the numbers as meaningful as possible. on-site waste treatment. please provide the hotel with your assistance to ensure efforts are being made to meet the three goals and make the reported numbers as credible as possible. However. and disposal of off-site waste treatment cost. reporting compliance has been satisfactory. and efficient work practices. 46.o We have combined the former Starwood Hotels & Resorts (MAIR) Monthly Accident and Incident Report and the statistics now required monthly by Starwood Hotel& Resort into the Monthly Environment & Safety Metrics Report . ordinary solid waste. we will track progress in meeting three critical ES program goals: Improving safety. Correcting identified ES problem promptly. o o o . industrial hygiene. we can establish incentives and goals to reduce. and waste removal. Question 3: Why are we (Starwood Hotels & Resorts) interested in obtaining these new statistic? Answer : Primarily. Division Engineers Director of Technical Services August 2007 Page 2 Question 2: What constitute “Cost of Managing Waste”? Answer : The Cost of Management Waste includes all waste from food and hotel operations. questions generated from the hotels indicate that further explanation of some of the measurement categories is required: Question: Why change the former monthly Accident Frequency Index Formula from (B + C) x 100 x 12 to (B + C) x 100 ? HxNH Answer : The former formula resulted in an index that showed the year‟s average accident index if the accident trend as established in the (calculated) month would continue. our negative impact on the environment. Although ideally all hotels would use exactly the same waste cost handling criteria. In the meantime. and fire using statistical measures (metrics). Best regards. Reducing the amount of pollution we generate. The Starwood Hotel‟s & Resort-required formula shows the actual percentage of accidents during the reported month. including hazardous waste. We have a reporting obligation to Starwood Hotels & Resorts. o o o o 45. o o o o Environment and Safety Metrics Implementation Guide Introduction We have begun integrating Environment and Safety (ES) concerns (environmental protection.

o o o o 47. ES goals will be set after the appropriate metrics have been determined for each of the companies. Also included is a schedule for implementing the ES metrics. Four of the five are required for all Starwood Hotels & Resorts operating companies. 3) cost of managing process waste. and the process of setting targets (goals) for them. or the resources needed. chose as appropriate factor for their operations. companies are to collect the needed data. 2) injury frequency. Responsibilities and Reporting Implementation of this integration effort and the reporting of progress in achieving ES goals is an operating management responsibility. The guide explains the metrics. and promptly report to Starwood Hotels & Resorts Headquarters the result of the initial calculations. along with any suggested improvements. After approval by Starwood Hotels & Resorts HQ. Setting Goals The trial period will provide the bases for improvement targets (goals) for each of the metrics. The “volume of materials of concern purchased” is only required for manufacturing companies. company presidents are to submit proposed goals for 2008 for each of their metrics. Beginning in April. and their computation and presentation format. Companies must include descriptions of the approved metrics and the goals for 2008 in the next Operating Plan. backup charts and information must be used to explain gaps. where indicated. 4) volume of materials of concern purchased. company presidents are to submit to their respective senior Starwood Hotels & Resorts HQ executives the proposed metrics adapted for their operations.o Two of the metrics identified are currently being computed on a regular basis. Monthly progress reports are to be submitted upon full implementation of metrics in 2008 When performance is below the target. the data used to compute the remaining metrics are already being collected by most Starwood Hotels & Resorts units. and the actions to be taken. and. using agreed upon reporting formats. and will require effort consistent with other business goals. Environment and Safety personnel at all levels will provide technical assistance and support to assure timely implementation and full communication of management decisions regarding the integration of ES concerns into management functions. calculate the metrics. and 5) consolidated action plan delinquency. Application of the Starwood Hotels & Resorts Process Safety and Pollution Prevention analytical process should be considered in this effort. o o ES Metrics The five initial metrics Starwood Hotels & Resorts will address are 1) injury severity. Environment and safety personnel will give full support to line managers in identifying cost-effective alternatives to achieve ES goals. Companies are to follow the instructions provided in this guide to calculate each of the metrics. describing the specific wastes and chemicals their units will track. o o o o o . Initially. Goals will be a challenge for each company to achieve. to close them.

and Lost Workday Indices ( See Starwood Hotels & Resorts HES Management Practices 20. (May-June) Starwood Hotels & Resorts HQ establishing ES goals for 2008 (August) Companies incorporate metrics into 2007-08 Operating Plans. Data should be recorded at each site and consolidated for the company report. as an indication of the impact accidents are having upon productivity and cost of labor. Application: The measure is required for all operating companies. Computation frequency: Monthly. the values must be adjusted each month to assign any lost workdays in the current month to lost-workdays cases from any prior month. IS = Starwood Hotels & Resorts Lost Workday Index . .4). calculate new values and update the 12-month running average. (April) Companies report initial data for the April period and propose improvements in the metrics to Starwood Hotels & Resorts Headquarters.o o Implementation Schedule The following are the steps the companies and Starwood Hotels & Resorts HQ will take this year to implement ES metrics and further the integration of ES concerns into business management: Companies develop the bases for the materials of concern and begin gathering ES data. or compute directly. (May) Starwood Hotels & Resorts Headquarters reviews companies‟ ES data and makes appropriate changes in the metrics. Computation: Either use the Starwood Hotels & Resorts injury and Illness. (September-November) o o o o o 48. ≠ D Starwood Hotels & Resorts Injury and Illness Index B + C D = days of work lost C = number of lost-workday cases If computed directly. o o Metric: Injury Severity (IS) Description: This measure tracks the severity of injuries suffered in lost-time accidents. Reporting frequency: Provide in a separate monthly report and include in every Operations Review. as required. o o o o o o o o o o o o o o o 49. Construct a graph with the following information: the monthly values the 12-month running average the 12-month running average for 1993 the goal for 1994 A sample chart is included.

subject to Starwood Hotels & Resorts HQ approval. including the associated labor. o o o o o o o o o o o o o o o o 50. The choice of this measure is based on the assumption that lowering these costs will result in the reduction in usage of the materials disposed or more effective use of them in internal processes. Computation: If = (B + C) x 100 H B = number of medical cases in the reporting period. Computation frequency: Monthly. Application: This measure is required for all operating companies and should be recorded at each site. It is similar to the Starwood Hotels & Resorts Injury Index now in use. Computation: o o o . o o Metric: Cost of Managing Process Waste (CW) Description: This measures tracks the cost of handling waste.o o Metric: Injury Frequency (IF) Description: This measure tracks the number of accidents resulting in lost-time or medical treatment that occur per 100 employees. “Handling” is meant to include on-site waste treatment and material transfer costs. hazardous waste. ordinary solid waste. “ Process waste” is meant to include all waste. as well as payment for off-site disposal or treatment. Construct a graph with the following information: the monthly values the 12-month running average the 12-month running average for 1993 the goal for 1994 A sample chart is included. Reporting frequency: Provide in a separate monthly report and include in every operations Review. C = number of lost-workday cases in the reporting period H = average number of employees in reporting period Compute the 12-month running average using the same formula. or a combination of the last two. calculate new values and update the 12-month running average. Application: This measure is required for all operating companies and should be recorded at each site. Each company must define the specific components of its metric.

(written report due within 72 hours. chosen so that the computed value of CW will be greater than unity Computation frequency: Monthly. Year-to-date. Days lost (YTD) from cases which occurred this calendar year. Environment & Safety Audits. Days lost (YTD) from cases which occurred in previous year (s).. or local governing agency (OSHA. (Notify Corporate Fire. Action Items Completed On Time T Gross sales in 100K units (U.S> Dollars) P = number of units produced or sales (U. or Fatalities I This figure represents the average number of full-time equivalent employees. Days lost from cases which occurred this month (excluding date of injury or onset of illness).) Regulatory Citations E o The number of workdays. completed within the reporting period. but were not. o o o o . o o o o o o o o 51. state. Life Safety & Env. Report major fires immediately. Dollars) in reporting period. (This number should be an average of the monthly figures reported on the hotel‟s FRS Monthly Input form). excluding the date of injury or onset of illness. insurance company or other external consultant. Dollars) Gross Sales P Number of Months Reported N Public liability incidents. Notify Fire. Fires F Formal notice of deficiency or non-compliance by federal. Life Safety and Environmental Health Department immediately of a guest fatality. Inspections by division or Starwood Hotels & Resorts Headquarters staff. and completed on time within the reporting period. Health Department within 24 hours. calculate new values and update the three-month running average.) Insurance Reportable Guest Injuries. Illnesses. EPA.S.o o o o CW = W P W = cost of handling waste (U. Chemical Spills G Fire losses of any amount. FORWARD ONE COPY OF THIS REPORT BY THE 10 TH DAY OF THE MONTH FOLLOWING THE MONTH BEING REPORTED TO: Starwood Hotels & Resorts All treatment and ordinary solid waste and hazardous disposal costs. Cost of Handling Waste W Number of corrective action items (as described above) that should have been. Days lost this month from cases which occurred in previous month (s). including labor. Construct a graph with the following information: The monthly values A three-month running average The three-month running average for December 1993 The goal for 1994 A sample chart is included Reporting frequency: Provide in a separate monthly report and include in every Operations Review.S. that employee would have worked but could not because of occupational injury or illness. Delinquent Action Items U Number of corrective action items identified through Health. etc. Average Number of Full-time employees H Accidental releases of corrosive or hazardous products. based on 40 hours per week.

PROGRAMS PART 2 55. Notify corporate Fire.3 Preventive Maintenance 2. a whopping 70% of room revenue is profit! To protect this source of income the Ken Fixit Program has been made mandatory in every Starwood Hotels & Resorts property. 2. Monthly Letter Safety Security Committee Corporate Safety-Security Dept. locks and numerous other little things is actually a very important person. of Safety Recommendations Outstanding since last report _________________________________________________________ No. The unit is manufactured by the Roll-On Manufacturing Corp. Employee Lost Workday Cases C Treatment (other first aid) administered by a physician or by a registered professional under the standing orders of a physician. over door sills and brief steps. See Figure 1. while at the same time increases employee production. etc.2 Repair Log 2. Ample storage space.Total employee Lost Workdays D (a/b and c/d) Any occupational injuries or illness (other than fatalities) that result in lost workdays. is the 15 th of the month following the month being reported. all the things we are doing don‟t need doing.7 Thermo graphic survey 56. etc. together with SafetySecurity Committee Meeting Minutes. The Ken Fixit Program provides a fixed schedule and routine for maintaining function rooms and 25% of the guest room each month. Guest room preventive maintenance is scheduled on a . KEN FIXIT PROGRAM EOM # 3-A3 57. All the little things that Ken Fixit does is like polishing the proverbial apple and thereby keeps our product saleable. *Deadline for submitting this report. Employee Medical Cases Without Lost Workdays B One time treatment and subsequent observation of minor scratches. Provisions must be made to lock the cart against theft. provided by a physician or registered professional personnel Employee First Aid Cases A LEGEND 52.6 Safety Tag/Lockout 2.8 Section ADMINISTRATION Subject: MONTHLY REPORT *Employee Injury Index Regulatory Citations Receieved K Governmental Property Loss Incidents J Injuries and/or Fatalities I Guest Accidents/Incidents Number of employees (Full Time Equivalence) H Staffing Others G Fire F Incidents Fatality E c d a b Total Lost Workdays This Month D 3 4 1 2 Total Lost Workday Cases This Month ** C Medical Without Lost Workdays B Employee Injuries and Illnesses First Aid A Year to Date Last Year Same MO. Others: Page 19 of 19 Number: 1. cuts. The portable workshop may be ordered through the Starwood Hotels & Resorts Supply Company. Page 18 of 19 Number: 1. Ken Fixit who only fixes faucets. The Ken Fixit cart should have the following characteristics: large wheels to roll easily over carpets.M. MONTHLY ACCIDENT AND INCIDENT REPORT Hotel/Location/Property No:_______________________ Month When Accidents/Incidents Occurred: _____________________ Safety Meeting Held ____________________________________ Date _____________________________________ Monthly Fire & Emergency Drill Held ______________________________________ Time/Date ______________________________ No. Last Year Year to Date This Month Classification Category 53. (Written report due within 72 hours). Date:_________________________________ Cc: G. especially drawers and bins should be provided. and has a quality and character to complement the prestige of Starwood Hotels & Resort. Production is increased by reducing “go for” time as tools and materials required are in the Ken Fixit cart. in and out of elevators. Safety & Environmental Health Department Immediately if an employee fatality occurs. KEN FIXIT PROGRAM Saleable rooms are our most important source of profit.4 Fire Protection Preventive Maintenance] 2. burns.0 PROGRAMS 2. splinters. of Safety Recommendations Completed since last report __________________________________________________________ *See Reverse for explanations and definitions.1 Ken Fixit 2. Without the guest room revenue.8 Section ADMINISTRATION Subject: MONTHLY REPORT 54.

This procedure is thoroughly covered by the WORK REQUEST SYSTEM. painting of walls and television repair. Ken Fixit might be a part-time assignment for a maintenance man and scheduled on a weekly basis. but not more than a week apart. Period: Period I January 1 – April 30 Period II May 1 – August 31 Period III September 1. It is suggested that at least ten percent of the rooms be inspected by the Chief Engineer in this manner. of Rooms: The total number of guest rooms.5 rooms per day. Such items may include upholstery and furniture repair. . At variable intervals. At the end of the year these sheets should be placed in a binder and marked with the date and the words “ken Fixit”. The electrical shop may want to show him the location of the breaker panels and the proper tripping and resetting procedure. the cycle will be started over. Each item is checked off as inspected and/or repaired.e. disassembly. Other trades should instruct Ken Fixit in his duties until he can perform all phases of the work required. each trade should spend at least a few hours training Ken Fixit. safety precautions. % This Period: Calculation is similar to the % This Month. and/or replacement of guest room locks.room-to-room basis eventually completing the entire house. how to replace receptacles and light switches. In some smaller properties. burn holes in carpet. enabling a thorough inspection and maintenance in each year. (25% of total number of rooms). The check list is to be filed by date for one year in the Chief Engineer‟s Office. a year consists of three periods each containing four months or eighty working days. The locksmith should instruct Ken Fixit in the removal.5 rooms per week. Tickets written on minor items should be turned in the next time Ken Fixit is in the engine room.5 x 4 = 250 rooms per month. A comprehensive list of duties should be in the cart. Twenty working days make a month while five working days constitute a week. Ken Fixit is responsible for leaving the guest room in perfect condition. Completed This Month: This means the total number of rooms that Ken Fixit Man has completed that particular month. At the end of each week the check list is to be handled to the Chief Engineer. During the first weeks. Figure 2. of Rooms”. i. four months should see all guest rooms receive the Ken Fixit treatment. a specific time each week should be set aside for stocking the cart to eliminate needless trips. Tickets written on major deficiencies should be telephoned in for more speedy repair. The first day the Chief Engineer should go through several rooms completely with Ken Fixit showing him what to look for. the . etc. divide the number of completed rooms by the quota for that month.December 31 No. For Ken Fixit purposes. Hotel : Name of the Property Date: Date report is filled out. etc. where it is the “completed this period” figure divided by “No. replace and repair vinyl wall covering. This checklist is an in-house reporting and reference system. Any deficiency that will take an excessive amount of time to correct or is beyond Ken Fix it capabilities should be noted on a Work Request Ticket immediately. or 62. A one-thousand room hotel would have a quota of 1000/80 – 12. Rooms thus inspected should be set off with an asterisk on the Ken Fixit Monthly Report. Since the principle of the cart is to avoid traveling back and forth between shop and rooms. Equipment to be carried in the cart includes a comprehensive check list and all tools and materials necessary for room maintenance. Ken Fixit should be an all-round mechanic and as such requires training. 12. Not to be overlooked during the training period is proper personal appearance and guest relations. Any deficiencies should be discussed at this time. Since Ken Fixit probably has more guest contact than anyone else in the Engineering Department.5 x 5 = 62. the person chosen should be carefully selected. A paper hanger may show him how to re-glue. % This Month: To arrive at the percentage. A sample check/list is included which should be customized to your specific needs. When the last room is completed. Completed This Period: The total number of rooms that Ken Fixit has completed in a particular period. Monthly Quota: The total number of rooms to be inspected by Ken Fixit for the month. repair. Do not block out the idea of a female Ken Fixit in selecting a responsible person for this position. A quota system has been developed where 25% of the guest rooms are serviced each month by Ken Fixit. multiply by 100. the Chief Engineer should take along Ken Fixit and inspect a series of rooms freshly completed. 58. In other words.

Mixing Valve Washers (Replace if necessary) 58. Vinyl (Check) 80. Baseboards (Check) 78. 59. Lock Cylinder Set Screw (Check) 44. Pictures (Check) 81. check opening and closing) 2. clean secure) 15. Floor Guides for Sliding Doors (Check) 39. should have completed 500 rooms. Sliding Door Tracks (Check and repair if necessary) 38. BATHROOM SCALES 75. Seat Hinges (Check and Secure) 54. Toilet Privacy Locks (Check) 61. Basin Bowl Hangers (Re-glue or resecure) 67. clean. Receptacles – Change if necessary) TELEVISIONS 17. Antenna Outlet (Secure plate) 22. replace if necessary) 10. Check correct weight 76. replace. Switches – Change plates to match wall color. Audio (Check radio channels) 18. Bottle Opener (Check) 70. Hand Valves – (Check. Knobs (Replace if necessary) 20. % This Month: Percentage of rooms checked by Chief Engineer. Dialing Instructions (Replace if necessary or broken) 25. Lock Striker Plates ( Check and secure) 47. Toilet Flush Valve (Check) 52. Shower Enclosure. Inspect and secure all drapery track and rollers. his % This period would be 500/1000 = 50%. Bumpers on Sliding Doors (Check) 40. Ceiling (Check for cracks and/or peeling paint) 82. Check mechanism under scales GENERAL CHECK 77. KEN FIX-IT MAINTENANCE CHECK LIST AIR CONDITIONERS 1. inspect. 60. Handles (Check) 43. repair small defects) 31. Filter – (Clean) 4. repair if necessary) 46. FURNITURE 26. Lamp Socket – (Tighten) 8. BATHROOM AND CONNECTING) 42. Shower Enclosure Bumpers and Handles (Check) 62. Razor Blade Dispenser (Check) 69. Marble Table Tops (Check. Outlet Wall Plates – (Change plates to match wall color. Wheels (Check and secure) WINDOWS AND MIRRORS 33. Floor and Wall Tile (Check) 72. Toilet Cover Bumper (Check) 53. Mirror Hangers (Check and secure) 35. CLOSETS 37. Fine Tuning (Adjust if necessary) 21. Set off these room numbers below with an asterisk. Plugs – (Replace if necessary) SWITCHES AND RECEPTACLES 13. Pneumatic Control – (Lubricate valve stem & 0-ring. Cover on Valance Light – (Secure) 11. Condense Water Drain – (Clean) 5. Headboards (Check and secure) 32. Drawer Guides (Lubricate if needed with FET) 28. Window Hardware (Check and secure) DRAPERY TRACK AND ROLLERS 36. to be open) LAMPS (PORTABLE) 6. Window Guides (Lubricate with FET) 34. Door Frame Rubber Bumpers (Check. Switches – (Check) 7.1000 room hotel at the end of the second month of that particular period. Drain Pop-Ups (Check) 65. Floor Door Stop (Check) 41. Number of rooms inspected by Chief Engineer: Total number of rooms that have been inspected this month by the Chief Engineer after completion by Ken Fixit. repair if necessary) 23. Remote Control and Connections (Check) TELEPHONE 24. Night Latch (Check) 48. Stains (Clean and Touch up) 29. Kleenex Holder (Replace or Resecure) 71. Mixing Valve (Secure Handles) 57. Switches & Receptacles – (Replace missing screws) 16. Bath Tubs Safety – Slipguard used. Bulb – (Replace if necessary) 12. Door Chain (Check. secure) 14. Escutcheoon Plates (Secure) 60. inspect. Tracks and Doors (Check) 61. Video (Check television channels) 19. Toilet Paper Holder (Check) 68. Divide the number of rooms inspected by the Chief Engineer by the number of rooms completed by Ken Fixit. Cord on Valance Light Pull Switch (Check. Towel Racks (Resecure) 74. Ice Water Mechanism (Check) 63. Fire Exit Plan (Check) BATHROOM 50. Toilet Seal (Check for evidence of leaks) 55. Antenna Connectors (Check. if necessary) 27. Carpet (Check) 79. 51. Hinges and Hinge Pins (Lubricate with FET and Secure) 45. Knob on Thermostat – (Secure) 3. Soap Dish and Grab Bars (Check and Resecure) 73. Springs on Chairs (Check) 30. Paint (Check paint on walls and door casings) . Faucet Strainer (Clean and Replace) 66. replace if necessary) 49. Hot and Cold Faucets (Check and/or replace “H” and “C” buttons) 59. Drawer Handles & Knobs (Check. Defects (Report any other defects to hotel operator). Lamp Shades – (Repair or Replace) 9. Bath Drain Plugs & Pop-Up (Check) 56. P Trap under basin (Check) 64. Therefore. Wall Hooks (Check) DOORS (MAIN ENTRANCE.

Reports must be mailed no later than 15 th of each month. Hotel ___________________ TELEPHONE TELEVISIONS SWITCHES AND RECEPTACLES LAMPS (PORTABLE) AIRCONDITIONING KEN FIXIT MAINTENANCE CHECK LIST 5. 53. 9. color. 2. BATHROOM DOORS (MAIN ENTRANCE. Ample storage space such as drawers and parts pockets. easy rolling – heavily loaded – over carpeted floors. 54. DRAPERY TRACK AND RULERS WINDOWS AND MIRRORS FURNITURES 30. 35.SENIOR MODEL ROLL – ON…. 68. 65. 3. GENERAL SCALE BATHROOM SCALES 76. 65. Mass. 55. 72. 12” x 2” Polyurethane Main Wheels – ND / H Ball Bearings. BATHROOM AND CONNECTING CLOSETS 41. 66. elevator cracks. 19. 12. 64. 70. Period III September 1 – December 31 Engineering Operations Chief Engineer ________________________________________ 470 Atlantic Avenue Boston. Floor Brake – Chrome hardware. Optional colors and Drawer choice available. 10 years structural guarantee. 37. 10. 40. 48. 14. 81. 22. 57. Baby buggy balance to walk over door sills. 45. ROOM NO. 82. 02210 FIGURE 2 68. 78. door sills and in and out of elevators. 60. 66. 28. Period II May 1 – August 31 2. Locks to prevent theft of parts and materials. so that it can be organized for maximum efficiency. 18” x 36” Top – 1/ 8” Masonite overlay – 37” high. 234 lbs. 49. Indicate rooms inspected by Chief Engineer by *. 24. 47. 32. 25. A brake so that it remains stationary when used as a work bench. 80. 29. 21. MAINTENANCE CART IN ACTION Mounted Equipment Showing is CUSTOMER Applied to Middi Model SPECIFICATION – MIDDI MODEL – Std. 58. 11. Total Locking Front Cover – Shown recessed. 50. 42.14 DRAWER UTILITY MODEL 24” x 44” Top – 14 DRAWER . 61. 43. 26. 56. 46. 79. 39. 56. 62. 8. 74. 71. 77. 15. o Each property is to purchase a mobile maintenance cart to be used as a portable workshop/tool bench. steps and other obstructions. 75. 1. The cart must have the following characteristics: Large wheels to allow mobility over carpets. 59. 7. o o o o o . 4. 6. 11 various size drawers – 1 1/2” x 7” modular. 31. 64. 27. of Rooms ___________________________ Monthly Quota __________________________________ Completed this month________________________________ % this month _________________________ Completed this month ________________________________% this period _________________________ No. KEN FIXIT MONTHLY SUMMARY REPORT Hotel______________________ Date___________________________ Period______________________ No. 5” x 1-5 / 8” POLY – on Nylon Casters. OTHERS SIZES – SAME SPECIFICATIONS 18” X 28” Top – 8 DRAWER . 67.62. 52. 13. maintenance orange black drawers. 12 Small Parts Pockets – each end. … . 63.JUNIOR MODEL 18” X 44” Top . 20. Designed for smooth. 51. 67. of rooms inspected by Chief Engineer ___________________________________% this month _________________________ COMPLETED ROOM NUMBERS LEGEND NOTES Period I January 1 – April 30 1. 22. 16. 36. 18. 63. 44. 17. 23. Body – 16 – 18 gauge Steel – Wt. 73. Approximate size of the cart is to be 45 cm (W) x 90 (L) x 95 (H). 24. 38. ROOM NO.the only carts with the easy rolling big wheel and famous baby-buggy balances. 69.

PURPOSE: Section: PROGRAMS KEN FIX-IT Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 69. The Chief Engineer must develop a comprehensive Ken Fixit Check List for the rooms and public areas. the Ken Fixit Mechanic is not to be used for other work unless in an emergency situation. The Ken Fixit check lists will be used for guest rooms and public area.1 Section PROGRAMS Subject: KEN FIX-IT The guest contact areas to be inspected monthly. The quota will ensure that every guest room is completed three(3) times per year.1 Section PROGRAMS Subject: KEN FIX-IT Description Set of typical Hand Tools/Pouch 110 mm Vise (mount on top of cart) 40 mm Wood Wallpaper Roller Set (4) Nail Sets 250 mm Bastard Cut Flat File/Handle 350 mm Flat Mill File/Handle 250 mm Putty Knife 150 mm Block Plane Awl 3/8” Drive Ratchet 17 mm Deepwell Socket (12pt) 13 mm Deepwell Socket 10 mm Deepwell Socket 25 mm Nylon Paintbrush 50 mm China Bristle Paintbrush Artist Paintbrushes (assorted) 200 mm Dry Wall Knife 3/8” Cordless Drill Hacksaw/Blades Keyhole Saw Caulking Gun/Tub Caulk 10 m Flat Extension . All public areas will be inspected and deficiencies corrected monthly. As a rule of thumb. POLICY: Promote quest satisfaction by ensuring that guest rooms and public are maintained in excellent condition and in working order. 6. the Chief Engineer will provide the Ken Fixit Mechanic with a list of rooms to be completed. PROCEDURE The Ken Fixit cart is to be stocked with spare parts and materials that typically would be used to maintain the guest rooms and public areas. This will help top ensure that the program is working properly and identify further training needs. The Chief Engineer is to inspect 10 percent (minimum) to the recently completed guest rooms and all public areas throughout the course of each month. STANDARDS: The Chief Engineer is to implement and maintain the Ken Fixit program. Examples of check lists are shown in Figure 2 and 3. The rooms which have been completed are to be tracked to ensure that there is no duplication of rooms (until the entire hotel has been completed). as in Figure !. The Ken Fixit Mechanic will use a Public Area Maintenance Check List and checkmark each item inspected and/or repaired. 15.1. 5. The Ken Fixit tool list. 4. 11. Major problems are to be telephoned in to the Engineering Department to ensure that they are handled expeditiously. 12. 5. A Ken Fixit mobile maintenance cart will be stocked with required spare parts and materials and appropriate hand tools for daily use by the Ken Fixit Mechanic. Page 2 of 12 Number: 2. 4. 8. 25 percent of all guest rooms will be inspected and deficiencies corrected monthly. These examples are to be used as a guidelines in developing check lists tailored specifically to your hotel. 2. 10. 3. At the end of each month the completed public area Check List must be submitted. At the start of each week . or beyond the Ken Fixit Mechanics ability is to be noted on a work request ticket and returned to the Chief Engineer. It is the Ken Fixit Mechanic‟s responsibility to leave the room cleaned in perfect order after completion of any work performed. At the end of each month the Chief Engineer is to complete the Ken Fixit Summary Report as in Figure 4 . The Ken Fixit Summary Report will be completed monthly. one full-time Ken Fixit Mechanic is required per 500 rooms. The Ken Fixit Mechanic will inventory the cart weekly . 6. 7. 14. A monthly quota of 25 percent (minimum) of the guest rooms must be completed. 7. 13. 9. This position is a full-time position. A copy of the report must be maintained on file. therefore. The Ken Fixit Mechanic is to be use a Maintenance Check List for each room and checkmark each item inspected and/or repaired. Any noted deficiency requiring an excessive amount of time to repair. Page 3 of 12 Number: 2. is to be used as a guideline in purchasing the necessary hand tools which are to be maintained on the cart. 3. Any deficiencies noted are to be brought to the attention of the Ken Fixit Mechanic. 70. The Chief Engineer is to inspect 10 percent of the completed Ken Fixit guest rooms and the public areas monthly . 1. 2. It is the responsibility of the Ken Fixit Mechanic to inventory the cart weekly to ensure that it is fully stocked and to advise the Chief Engineer of parts and materials that needs to be purchased as inventories are depleted. At the end of each week the Ken Fixit Mechanic is to provide the Chief Engineer with the completed Check Lists.

ENTRY Door Condition/Appearance Lock Operation Night Latch Security Latch Door Closure/Hinges Door Bumper Door Viewer Emergency Evacuation Signage Security Signage Wall covering Baseboard/Cove Carpet Ceiling Ceiling Light Light Switch and Cover Threshold Rate Card/Holder CLOSET Door Condition/Appearance Door Track Shelf And Rod Wall covering Baseboard/ Cove Carpet Ceiling .Cord Oil can Picture Tool (s) TV Cable Security Tool TV “Box” Programming Tool Volt/Ohm Multimeter Digital Thermometer Wire Strippers Utility Knife Carpet Scissors Portable Vacuum Cleaner FIGURE 1. Page 4 of 12 Number: 2.1 Section PROGRAMS Subject: KEN FIX-IT o o o o o o o o o o o o o o o o o o o o o o o o o o 1. – KEN FIXIT TOOL GUIDELINE 71.

1 Section PROGRAMS Subject: KEN FIX-IT o o o o o o o o Make-up Mirror Hair Dryer Television Telephone Tissue Dispenser (s) Bottle Opener Tub/Non-slip Tub Faucet/Valve/Stopper . – KEN FIXIT GUEST ROOM CHECK LIST GUIDELINE 72. Page 5 of 12 Number: 2.o o o o o o o o o o o o o o o o o o o o Ceiling Light Light Switch and Cover Tie Rack BATHROOM Door Condition/Appearance Door Operation Door Hardware/Hinges Door Bumper Robe Hook Vanity Condition/Appearance Mirror Light Fixture/Bulbs Light Switch/Cover GFI Receptacle and Cover Sink Sink Faucet/Aerator Sink Valves/Stopper Water Temperature Water Pressure Towel Bars FIGURE 2.

o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o Shower Head Soap Dishes Wall Tile/Grout Toilet/Seat Toilet Ballcock/Water Level Wall Covering Baseboard/Cove Floor Covering Ceiling Exhaust Grille Threshold Grab Bar secure BEDROOM Ceiling Wallcovering Baseboard/Cove Carpet Connecting Door Condition/Appearance Connecting Door Lock Operation Connecting Door Hinges Window Condition/Appearance Drape Operation/Hardware A/C Unit Condition/Appearance A/C Operation/TStat Setting A/C Filters A/C Drain Pan A./C Grille (s) Bed Frame/Headboard Tables. Desk. Chairs Condition Dresser/Armoire Condition .

1 Section PROGRAMS Subject: KEN FIX-IT o o o o o o o o o o o o o o o o o o WET BARS Cabinet Condition/Appearance Counter Top Condition/Appearance Sink Condition/appearance Sink Faucet/Valves Operation/Appearance Ceiling Ceiling Fixture/Bulbs Light Switch/Cover GFI/Outlet/Cover Wall-covering Baseboard/Cove Floor covering Refrigerator Operation/Temperature Coffee Maker/Plug LIFE SAFETY Smoke Detector/Operation Emergency Speaker Sprinkler Head (s) . Page 6 of 12 Number: 2.o o o o o o o o o o o Sofa Condition Night Stand Condition Table Lamp (s) Switch/Shade/Bulb/Plug Floor Lamps (s) Switch/Shade/Bulb/Plug Radio/TV Operation/Plug (s) Light Switch (s) Cover (s) Outlets and Covers Telephone Operation/Jack Mirrors Artwork Alarm Clock/Correct Time 73.

ELEVATOR FOYERS Ceiling Wall covering Baseboard/Cove Floor Covering Light Fixtures/Bulbs Indicator Lights .74.1 Section PROGRAMS Subject: KEN FIX-IT o o o o o o o o o o o o o o o o o o o o o o o o o o o o o GUEST ROOM CORRIDORS Door Frames Room Numbers Wall covering Baseboard/Cove Floor covering Ceiling HVAC Grilles Light Fixtures/Bulbs Signage Outlet/Cover Plates Vending Area Floor Covering Vending Area Walls/Ceiling Ice Machine Soda Machine Floor Drain Smoke Detectors Fire Alarm/Speakers Sprinkler Heads Pull Stations Magnetic Fire Door Holders/Proper Sequencing Shafts Doors Condition 2. Page 7 of 12 Number: 2.

– KEN FIXIT PUBLIC AREA CHECK LIST GUIDELINE 75. Page 8 of 12 Number: 2.1 Section PROGRAMS Subject: KEN FIX-IT o o o o o o Light Switches/Cover Plates Outlets/Cover Plates Windows Drapery Operation/Hardware Millwork Furniture .o o o o o o o o o o o o o o o o o o o o o o Signage Doors and Frames Fire System Devices Art Work/Advertising Telephone Furniture Smoke Detector Sprinkler Heads Life Safety Sign ELEVATOR CABS Floor Covering Wall Treatment/Millwork Ceiling Lighting Emergency Telephone Indicator/Control Panel Cab Numbers LOBBY/CIRCULATION AREA Ceiling Wall covering Baseboard/Cove Floor Covering FIGURE 3.

BUSINESS CENTER .o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o Art Work Doors/Door Frames Door Hardware/Hinges/Closure Signage Telephones Exit Signs Smoke Detectors Fire Alarm/Speakers Pull Station Sprinkler Heads FRONT DESK AREA Ceiling Wall covering Baseboard/Cove Floor Covering Light Fixtures/Bulbs Light Switches/Cover Plates Outlets/Cover Plates Desk Top Millwork Drawer/Door Operation Door (s)/Door Frame (s) Door Hardware/Hinges/Closure Telephones Exit Signs Sprinkler Heads Fire Alarm/Speakers Smoke Detectors Hold Up Alarm 6.

o o o o o o o o o o o o o o o o Ceiling Wall covering Baseboard/Cove Floor Covering Light Fixtures/Bulbs Light Switch (s)/Cover Plates (s) Outlets/Cover Plates Millwork Furniture Equipment Telephone Door/Door Frame Door Hardware/Hinges/Closure Smoke Detector Sprinkler Heads Fire Alarm/Speakers 76. Page 9 of 12 Number: 2.1 Section PROGRAMS Subject: KEN FIX-IT o o o o o o o o o o o o o LOUNGE (S) Ceiling Wall covering Baseboard/Cove Floor Covering Millwork Furniture Light Fixtures/Bulbs Light Switches/Cover Plates Outlets/Cover Plates Bar Tops (s) Television (s) Telephone (s) .

GIFT SHOP Ceiling Wall covering Baseboard/Cove Floor Covering Light Switches/Cover Plate (s) Outlets/Cover Plates Equipment Millwork .o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o Art Work Signage Smoke Detectors Fire Alarm/ Speakers Exit Signs 8. RESTAURANTS Ceiling Wall covering Baseboard/Cove Floor Covering Millwork Furniture Light Fixtures/Bulbs Light Switches/Cover Plates Outlets/Cover Plates Signage Art Work Sprinkler Heads Smoke Detectors Fire Alarm/Speakers Exit Signs 9.

MEETING ROOMS Ceiling Wall covering Baseboard/Cove Floor Covering Light Fixtures/Bulbs Light Switches/Cover Plates 77.1 Section PROGRAMS Subject: KEN FIX-IT o o o o o o o o o o o o o o o o o o o Outlets/Cover Plates Drapery Operation/Hardware Windows Doors/Door Frames Door Hardware/Hinges/Closure Pocket Walls Furniture Millwork Public Address Speakers A/C Outlets/Cover Plates Exit Signs Sprinkler Heads Fire Alarm/Speakers Smoke Detectors Dimmers/Operation PUBLIC RESTROOMS Door Operation/Conditions Door Hardware/Hinges/Closure Ceiling .o o o o o o o o o o Smoke Detectors Fire Alarm/Speakers Sprinkler Heads 10. Page 10 of 12 Number: 2.

o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o Wall covering Baseboard/Cove Floor Covering Light Fixtures/Bulbs Light Switch (s)/Cover Plate (s) Outlets/Cover Plates Stall Partitions/Hardware Toilets Operations/Hardware Urinals Operation/Hardware Threshold Tissue Holders Grab Bars Sink Counter Top Faucets/Aerators/Valves/Stoppers Paper Towel Dispenser Paper Towel Receptacle Soap Dispensers Mirror Furniture Millwork Sprinkler Heads Fire Alarm/Speakers POOL AREA Door (s) Condition/Appearance Door (s) Hardware/Hinges/Closure Ceiling Wall covering Baseboard/Cove Deck Light Fixtures/Bulbs .

o o o o o o o Light Switch (s)//Cover Plate (s) Outlets/Cover Plates Furniture Millwork Telephone/Direct Switch PBX Safety Signage Safety Equipment 78.1 Section PROGRAMS Subject: KEN FIX-IT o o o o o o o o o o o o o o o o o o o o o o Exit Signs Smoke Detectors Sprinkler Heads Fire Alarm/Speakers Gate/Self-Closing HEALTH CLUB Door (s) Operation/Appearance Dorr (s) Hardware/Hinges/ Closure Ceiling Wall covering Baseboard/Cove Floor Covering Light Fixtures/Bulbs Light Switch/Cover Plate Outlets/Cover Plates Equipment Telephone/Direct Switch PBX Safety Signage Lockers Shower Stall Wall Tile/Grout Shower Head Shower Valve/Soap Dishes . Page 11 of 12 Number: 2.

such as main mechanical room. etc. – The equipment identification number is taken from the Equipment Schedule which is developed in accordance with the Starwood Hotels & Resorts tag number system. No.1 Section PROGRAMS Subject: KEN FIX-IT 80. This policy is to be set up prior to developing the Preventive Maintenance Program as the information needed will be extracted from the Repair Log. exhaust.D. Equipment I. as identified by the equipment manufacturer. Location . Type Machine – Describe equipment. Chief Engineer __________________________________ Page 12 of 12 Number: 2. FIGURE 3 – KEN FIXIT SUMMARY REPORT KEN FIXIT MONTHLY SUMMARY REPORT Hotel _______________________________________________ Date ____________________________ Period ________________________ Number of Rooms ____________________________________________________________ Monthly Quota ___________________________ Completed this month ____________________________________________ % this month _________________________________________ Completed this period ____________________________________________ % this period _________________________________________ No.o o o o o o o o o o Shower Curtain Rod Stall Partitions/Hardware Urinal Operation/Hardware Sink Counter Top Sink Faucet/Aerator/Valves/Stoppers Drains Exit Signs Sprinkler Heads Smoke Detectors Fire Alarm/ Speakers 79. laundry dryer. is to be completed for each piece of equipment from the list referenced above.Give the specific area in which the equipment is located. domestic hot water. etc. of Rooms inspected _________________________________________________ % this month __________________________________ COMPLETED ROOM NUMBERS LEGEND Period I January 1 – April 30 Period II May 1 – August 30 Period III September 1 – December 31 NOTES 1. roof. – List the serial number. such as hot water boiler. 2. 3. 1. as per figure 3. A list of all equipment serviced by the Property Operations Department is to be compiled. PROCEDURE A Repair Log Data Sheet. supply fan. etc. as in Figure 1. Indicate rooms inspected Chief Engineer by *. o o . Serial No. o o o o The Repair Log Data Sheet is completed as follows: Service – List service provided such as compressed air.

Page 3 of 10 Number: 2. The Repair Log is to be reviewed annually. Purchase Cost – The equipment cost at the time of purchase (if available). 11. Replacement parts and labour repair costs associated with the repair of piece of equipment are to be recorded on the Repair Log Record . 4. Fuse – Type and size Lubrication – Type oil.o o Model No. electrical disconnect is located in adjacent room. Page 2 of 10 Number: 2. such as Voltage – voltage in volts. o o o o Date Purchased – The date the equipment was put into service (if available). it may be necessary to list additional information on the back of the Repair Log Data Sheet. it is recommended that the Repair Log System to be computerized using the Chief Software. Make – The name of the equipment manufacturer. A Repair Log Data Sheet will be completed for each piece of equipment serviced by the Department. Special Instructions – Instructions of a specific nature particular to the equipment‟. STANDARDS: The Chief Engineer is to develop and maintain the Repair Log Program. Phase – Number of phase. Drive – The method of power transmission such ass belt. 4. POLICY: To provide an equipment inventory index and cost breakdown history of all major equipment. 10. Belts – The size and number. Horsepower – Power developed expressed as HP. 8. 7. An example would be a laundry washer using both a primary and a secondary drive system. – List the model number. RPM – Revolutions per minute. as specified by the equipment manufacturer. It is recommended that the Repair Log Data sheets be inserted in clear plastic sheet protectors and stored in a three ring binder. 3. Interval – The corresponding maintenance time frames for each specific functions. The Repair Log Record Sheet is not to include costs associated with preventive maintenance.2 Section PROGRAMS Subject: REPAIR LOG Note : When complex machinery is involved. etc. The Repair Log is to be used as the basis in determining if a piece of equipment should be replaced. A Master Copy of the Repair Log Data and Record Sheets will be maintained and kept current. Pressure – Operating pressure in pascals. etc. etc. as identified by the equipment manufacturer. direct. If the department has a personal computer or access to one. PURPOSE: Section: PROGRAMS REPAIR LOG Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 81. o o The Repair Log is to be reviewed annually to determine the following: Effectiveness of the Preventive Maintenance.2 Section PROGRAMS Subject: REPAIR LOG The above procedures pertain to any new equipment purchased. supply fan is interlocked with the exhaust fan and both must be restarted. primary specifications should be listed on the Specifications – All applicable data pertaining to the equipment. . 2. o o 82. 1. Amperage – Current in amps. refrigerant 22. Function – The specific maintenance items are to be performed. In this case. 1. as recommended and/or specified by the equipment manufacturer. fan controlled by fire alarm. Fluids – The working fluid of the system such as hydraulic oil. Filters – Type and number. such as: caution. Preventive Maintenance Procedure – The functions and time intervals. such as weekly. gear. The Repair Log Record Sheet is to be kept adjacent to its companion data sheet within the binder. automatic start. grease. monthly. Ensure that all outside labour and materials are included in addition to in-house labour and materials. etc.

– IDENTIFYING OF EQUIPMENT FOR PREVENTIVE MAINTENANCE The equipment number called the TAG NO is a 7 digit code which is used to identify a particular piece of equipment. – REPAIR LOG RECORD SHEET 85. Materials. Page 4 of 10 Number: 2.o o Quality of replacement parts. as in Figure 2. – REPAIR LOG DATA SHEET Interval Function PREVENTIVE MAINTENANCE PROCEDURE SPECIAL INSTRUCTIONS Fluids RPM Filter Horsepower Lubrication Presure Fuse Phase Belts Amperage Drive Voltage SPECIFICATIONS 84. Hours – Total hours required to complete a repair. o o o o o o o 5. Serial No. can be left with their system. A chart code has been developed which is divided into 10n types of maintenance records as follows:  o o o o TERRAIN AND BUILDING . but note that paintings or stickers are alternative means for some applications. Equipment I. It is of utmost importance to list as much information concerning the equipment specifications as possible. Cost to Date – The combined total cost to date for material and labour for all repairs completed. 9. o o FIGURE 3. but hotels which will install computerized maintenance systems have to convert to the new TAG NO SYSTEM. No. Hotels with existing number system.2 Section PROGRAMS Subject: REPAIR LOG Purchased Cost Date Purchased Make Model No.2 Section PROGRAMS Subject: REPAIR LOG To date Labour Materials Cost Cost Hours Work Performed By Date FIGURE 2. and the information concerning secondary system on the back page. All equipment in the hotel must be labelled with TAG NO. Potential for equipment replacement due to the cost breakdown history. which vary from the TAG NO. and strongly recommended to fix a permanent tag to the equipment such as plast or alu labels.D. Page 5 of 10 Number: 2. o A Repair Log Record Sheet .The cost of material and/or parts used to complete a repair. must be maintained for each piece of equipment for which a Repair Log Data sheet has been completed. The TAG NO is divided into three sets of codes as described below. 83. – The equipment tag number. Work Performed – A description of work performed including parts and/or materials repaired and/or replaced. Date – The date during which repairs were made. Location Equipment Type Machine Service FIGURE 1. The front page. Labour – The labour cost associated with a repair.

The next set of codes is a two digit alpha numeric code used to identify on which floor the equipment is located. e. Slicers.2 Section PROGRAMS Subject: REPAIR LOG 86. For hotels which use – 1. Windows & Mirrors 180 TV & Video 670 Signs 170 Light Indoor 660 Build in Furniture 160 Light Outdoor 650 Loose Furniture 150 Power Installation.g. MAINTENANCE RECORD TYPES FOR USE WITH ANY MAINTENANCE SOFTWARE Page 8 of 10 Number: 2. Ice Cream & Scales 290 780 Reach in Cabinets & Counters 280 770 Cutter. the cooling tower type 350 and the drilling machine in the workshop type 740. the coffee machine in the restaurant type 260. In case there are two panels on the same floor the next panel would be 640-02-02. It is essential that the equipment is divide into the above –mentioned types in order to maintain a uniform system throughout the division. The numbers used for each type of maintenance records are recommendation and can be adjusted to match the individual application. Walks & Playground 190 PA & Small Power 680 Decoration. 270 Banquet Equipment 760 Coffee Machine 260 Air Compressors 750 . DB Board 640 Surface inside 140 Substation 630 Surface outside 130 Batteries & Charger 620 Keys & Locks 120 Emergency Supply 610 Doors 110 6 ELECTRICAL INSTALLATION TYPE 1 TERRAIN & BUILDING TYPE Other Various Equipment 799 Other Food & Beverage 299 790 Mixers. thereby making support and reporting easier. etc. etc.2 Section PROGRAMS Subject: REPAIR LOG Other Electrical 699 Other Terrain & Building 199 Telephone Systemf 690 Garden. The third and last section of the TAG NO is a two digit code used as a serial number to separate this particular equipment from all other. Putting all together the TAG NO for this panel will be 640-02-01.2 Section PROGRAMS Subject: REPAIR LOG 87. RT could be the roof top and CP could identify the car park. the sprinkler pump will be type 810. etc. A power panel on the second floor will be labeled as follows: 640 for the type 02 for the location 01 for the first panel. B1 could be basement 1. to describe the first basement a slash can be used as separator for the TAG NO (250/-1/01). The first 3 digits of the TAG NO is a numeric code used to identify what type of equipment it is. Page 7 of 10 Number: 2. etc.g.g.         o FOOD AND BEVERAGE EQUIPMENT AIR CONDITIONING TRANSPORT EQUIPMENT STEAM WATER AND GAS ELECTRICAL INSTALLATIONS VARIOUS EQUIPMENT FIRE AND SAFETY EQUIPMENT GUEST ROOMS ENGINEERING ADMINITRATION. The total outline of the system is described on the following page together with a sample list. e. 14 is on the 14 th floor. e. Road. o o o o Page 6 of 10 Number: 2. etc. 01 is the first equipment of this type on this floor while 02 will be the next.

Nov 89. 1. By shifting the function time intervals horizontally. so that preventive maintenance is performed every week . 5. so that maintenance is performed every week. The number of spread sheets required is determined by the property size and the number of pieces of equipment included within the preventive maintenance schedule. 4. 2. Oct 91 Page 9 of 10 Number: 2. See example Spread Sheet as in Figure 2 3. It is recommended that the completed Weekly Schedule Sheets be inserted in clear plastic sheet protectors.2 Section PROGRAMS Subject: REPAIR LOG 90. and the entire sheets are the Master Sheet . preventive maintenance functions and time intervals. Week two (2) through fifty-two (52) are a week one necessary for most weeks. Each piece of equipment to be serviced on week one (1) is taken from the Spread Sheet and entered on a Weekly Schedule Sheet. STANDARDS: The Chief Engineer is to develop and maintain the Preventive Maintenance Program for all equipment not covered by a maintenance service contract. When the spread sheets have been completed and reworked to maximum efficiency. POLICY: To reduce down time by minimizing mechanical failure. MAINTENANCE RECORDS – SAMPLES 170-GF-01 Neon Sign Main Entrance 190-GF-01 Car Park 220-14-01 Ice Cuber 14 th Guest Floor 220-GF-01 Ice Cuber Main Kitchen No 1 260-TO-02 Coffee Machine Tower Lounge 310-B2-01 Air Handler for Laundry 310-B2-02 Air Handler Page 10 of 10 Number: 2. Trolley 430 Bath Room Appliances 920 Service Lift 420 Fan Coils 910 Guest Lift 410 9 GUEST ROOM TYPE 4 TRANSPORT EQUIPMENT TYPE Other Administration 1099 Other Steam. See example Weekly Schedule Sheets as in Figure 4 . Water & Gas 599 1090 590 1080 Oil Installation 580 1070 Gas Installation 570 Documentation 1060 Irrigation Installation 560 Drawings 1050 Swimming Pool & Fountain 550 Shift Routines 1040 Sewage & Storm Water 540 Daily Routines 1030 Public Bath Room 530 Computer system 1020 Water Installation 520 BEMS 1010 Steam Installation 510 10 ENGINEERING ADMINISTRATION TYPE 5 STEAM. Identification number and specific maintenance functions to be performed are to be entered. PROCEDURE It is important that the work load is spread equally over a 52-week period. reduce operating costs by . 1. the Weekly Schedule Sheets. MAINTENANCE RECORD TYPES FOR USE WITH ANY MAINTENANCE SOFTWARE REV: Oct 89. compile a list of all equipment. From the Repair Log. excessive work loads can be avoided . respective equipment identification numbers. dated and filed as proof of program compliance.Dish/Glass Washers 250 Tools & Workshop Equipment 740 Range. This information is to be entered on the spread sheet shown as Figure 1 . Equipment name. 3.2 Section PROGRAMS Subject: REPAIR LOG Other Guest Room 999 Other Transport 499 990 490 980 880 970 Vehicles 470 960 Escalator 460 950 Façade Lift 450 Minibars 940 Compactor 440 TV & Radio 930 Pallet Trucks. 2. In order to ensure that each piece of equipment is serviced according to the manufacturer‟s specifications. Shown as Figure 3 . Each piece of equipment is to be serviced in accordance with the manufacturer‟s specifications and local conditions. can be completed. the Repair Log must be completed prior to developing the Preventive Maintenance Program. Preventive Maintenance functions are to be entered on the Preventive Maintenance Weekly Schedule Sheets and spread equally over a 52 week period. Preventive Maintenance Weekly Schedule Sheets are to be signed by the Engineering mechanic. WATER & GAS TYPE 89. Friture & Grill 240 Housekeeping Equipment 730 Oven & Convectomats 230 Laundry Equipment 720 Ice Cubers & Flakers 220 Health Club Equipment 710 Cooling & Freezing Installation 210 7 VARIOUS EQUIPMENT TYPE 2 FOOD & BEVERAGE TYPE Other Fire Safety 899 Other Air Condition 399 890 Pumps 390 880 Boilers 380 870 Package Units 370 Fire Extinguisher 860 Heating Installation 360 Hose Reel 850 Cooling Tower 350 Halon & CO2 system 840 Chilled water installation 340 Alarm System 830 Chillers 330 Smoke Exhaust 820 Exhaust Units 320 Sprinkler & Fire Water 810 Airhandlers 310 8 FIRE & SAFETY EQUIPMENT TYPE 3 AIR CONDITIONING TYPE 88.

Ironing Belts – Wear and Tear. No. 95. Any Work performed above and beyond preventive maintenance is to be entered in the Repair Log Record .47 x x x x x x 70lb. Page 4 of 6 Number: 2. PURPOSE: Section: PROGRAMS PREVENTIVE MAINTENANCE Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 91. Transmission Oil Level. the corresponding annual numerical Weekly Schedule Master Sheet is to be photocopied. Main Gas Valve – Clean and Confirm Connection to Hood Suppression System. This copy is to be called the Sub Master. the employee enters his or her initials and the date of completion on the Sub-Master. Water Level. The name of the employee responsible for completing the work is to be entered on the Sub-Master . Each week . Southbend Range #424212 Check: Diameter of Pressinga Roll – Adjust.3 Section PROGRAMS Subject: PREVENTIVE MAINTENANCE WEEK NUMBER EQUIPMENT I. 9. FIGURE 2. Slide Ways. 7. FIGURE 3. – PREVENTIVE MAINTENANCE SPREADSHEET 1 2 65432432187657894013092098765432110987654321 93. Burner Assembly.D. 6. It is recommended that the preventive maintenance program be computerized using the Chief software.3 Section PROGRAMS Subject: PREVENTIVE MAINTENANCE *Automatic Bearing Lubrication System Record any other work performed or needed at a future date Check: Planetary Oil Level.D. Conveyor Belts – Tighten. FIGURE 4. – WEEKLY SCHEDULE SHEET Week _____ Page 5 of 6 Number: 2. – SPREAD SHEET EXAMPLE x x x x x 1 x x x x x x 2 x xxxxxx6xxxxx5xxxxxx4Xxxxxxx3xxxxxx2xxxxxxx4xxxxx3xxxxxx2X xxxxxx1xxxxxx8xxxxx7xxxxxx6Xxxxxxx5Xxxxxx7xxxxxx8xxxxx9xx x x x x x x 4 0 (Continue as Required) X X X X X X Hobart Mixer #10073 x x x x x Groen Oven/Steamer #3505 x Salamander Broiler #1 x x x x x x Southbend Range #424212 x x x x x x Southbend Fryer #38944 x x x x x x Champion Dishwasher r# 20kb.improving efficiency. the binders are to be put in permanent storage and kept for legal purposes. Washer/Extractor #36-18 FLA 1 3 0 9 2 0 9 8 7 6 5 4 3 2 1 1 0 9 8 7 6 5 4 3 2 1 94. Gear . 10. which depends on the number of persons assigned to complete the work. At the end of this year. Lift Screw and Hand Wheel Gear – Lubricate. Burner. NO. 8. – WEEKLY SCHEDULE SHEET EXAMPLE Week __ 1 __ Page 6 of 6 Number: 2. Page 3 of 6 Number: 2. Multiple copies of Sub-Masters may be required.3 Section PROGRAMS Subject: PREVENTIVE MAINTENANCE WEEK NUMBER EQUIPMENT I. Gas Dryer #L36C D36 G x x x x x 150lb.3 Section PROGRAMS Subject: PREVENTIVE MAINTENANCE 92. If the department has a personal computer or access to one. Vee Belts – Wear and Tension. extend the life of the equipment and maintain safety conditions.3 Section PROGRAMS Subject: PREVENTIVE MAINTENANCE Record any other work performed or needed at a future date Completed by Assigned by MAINTENANCE FUNCTIONS Equipment & I. The Chief Engineer is to review each returned Sub-Master sheet to ensure the Preventive Maintenance has been completed and to note any additional work performed or work which requires scheduling at a later date. Chains – Adjust and Lubricate. along with any work request tickets written. Page 2 of 6 Number: 2. The Sub-Master are to be filed in a dated binder and retained for one year in the Engineering Office. Hobart Mixer # 10073 Check: Pilot Flame – Clean and adjust.D. Any additional work performed and/or needed is to be noted on the Sub-Master and a work request ticket written . The completed Sub-Master Weekly Schedule Sheet is then returned to the Chief Engineer. Washer/Extractor #42/24 FLA x x x x x x x x x x x x x x x x x x x x x x x 65 LB. AS each piece of equipment is completed. FIGURE 1. Gas Dryer #L36C D42 G x x x x x x x x x x x x x x x x x x x x x x x 125lb.Clean and Adjust. NO. Exhaust System – Clean. Sprocket and Pulley Alignment. x x x x x x x x x x x x x x x x x x x x x x x Flatwork Ironer Maxima Plus 240 x x x x x x x x x x x x x x x x x x x x x x x Compressor #F240 x x x x x x Utility Press #UR .

Box Oil Level. Ironer Max Plus 240 Check: Oil Level; Air Receiver-Drain; Belt Tension; Pulley and Pulley Set Screws; Safety Valves-Test; Air Intake Filter-Clean or Replace; Cooling Surfaces – Clean Intercooler, Aftercooler and compressor; Oil-for Contamination; Unloader; Unloader Pilot and Three-Way Valve. Compressor #F 240 Check: Air Filter-Clean; Drain Tank-Blow Down. Utility Press #UR-47 Check: Repeat above Steps 125lb Washex #42/24 FLA Check Programmer; Motor Mounts and Guard; Air Filter/Lubricator; ABLS* Lubricator; Vee Belt Wear & Tension; Air Filter Element; Brake Lining. 65lb. Washex # 36/18 FLA Completed by Assigned by MAINTENANCE FUNCTIONS Equipment & I.D. No. 96. The list to be used to complete the Spread Sheet , as explained in the Preventive Maintenance Policy 2.3 (See example spread sheet Figure 1 , Page 3 of 6, Preventive Maintenance Program 2.3). 4. The Spread Sheet is to be completed so that the work load is spread equally over a 52-week period. 5. All applicable equipment and minimum equipment maintenance schedules, as in Figure 1, are to be incorporated and followed explicitly. 2. An accurate list of all fire protection devices, including well defined locations, is to be compiled. 1. PROCEDURE The list of General Tasks, as in Figure 2, is to be incorporated into the Fire Protection Preventive Maintenance Program. 3. When the Spread Sheet is completed, the Weekly Schedule Sheets (See example shown in the Preventive Maintenance Policy 2.3, Figure 3, Page 5 of 6) are to be completed. Each device requiring Preventive Maintenance on wee (1) is taken from the Spread Sheet and entered on a Weekly Schedule Sheet. Device name, location and specific maintenance functions to be performed are entered. Weeks two (2) through fifty-two (52) are completed the same way. Multiple Weekly Schedule Sheets may be necessary. 6. The completed Fire Protection Preventive Maintenance Schedule are to be filed in a dated binder for one year in the Chief Engineer‟s office. At the end of the year, the binders are to be put in permanent storage and kept for legal purposes. 4. The Preventive Maintenance Policy 2.3 format will be used. 3. This program is to be implemented as per the Fire Protection Maintenance Schedule. 2. This program is to be maintained separately from the Preventive Maintenance Policy 2.3 (except properties using the Chief Software. 1. STANDARDS: The Chief Engineer is to develop and maintain a Fire Protection Preventive Maintenance Program as per Starwood Hotels & Resorts Guidelines and applicable fire codes. POLICY: To provide a safe environment for hotel guest and employees, and to ensure the protection of hotel property and assets. PURPOSE: Section: PROGRAMS FIRE PROTECTION PREVENTIVE MAINTENANCE Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 97. Page 2of 7 Number: 2.4 Section PROGRAMS Subject: FIRE PROTECTION PREVENTIVE MAINTENANCE The Chief engineer is to review each Sub Master Sheet returned to ensure that the Preventive Maintenance has been completed. 9. The Sub Masters are to be filed in a dated binder for one year in the Chief engineer‟s Office. At year-end, the binders are to be put in permanent storage and kept for legal reasons. 10. Each week the corresponding annual numerical Weekly Schedule Master Sheet is photocopied. This copy is referred to as the Sub Master . The name of the employee who is responsible for completing the work is to be entered onto the Sub Master. Multiple copies of Sub Masters may be required, depending on the number of persons assigned to complete the work. 7. It is recommended that the completed Weekly Schedule Sheets be inserted into clear plastic sheet protectors and the entire program stored in a three ring binder. These Sheets are the Master Sheets . As each piece of equipment and/or general task is completed, the employee enters his/her initials and the date of completion on the sub master. The completed Sub Master Weekly Schedule Sheet is returned to the Chief Engineer. 8. If the Department has a personal computer and uses the Chief Software, all fire protection equipment of the property shall be identified under tag number series. 11.

98. Page 3of 7 Number: 2.4 Section PROGRAMS Subject: FIRE PROTECTION PREVENTIVE MAINTENANCE Inspect monthly Open and close annually Perform maintenance procedure semiannually as recommended by manufacturer Hydrants (Private) Inventory taken and visual inspection monthly (sign and date extinguisher tag). Maintenance yearly by specialist contractor. Fire Extinguishers Test semi-annually, flow test System sprinkler Preaction/Deluge Detection Calibration Test – Every 5 years Pressure Gage (s) Water flow indicators tested every two months Sprinkler Flow Indicators Flow test quarterly as per NFPA 13 Chapter 2.6.1 Main Drains Test quarterly Indicator Post valves Re-racked annually Fire Hoses Visual inspection monthly. Sprinkler should be free from corrosion, foreign materials, paints and not bent or damaged. Sprinkler Heads Inspected yearly including float switch Fire Tanks Test weekly – Run Time minimum 30 minutes Diesel Fire Pump Sealed Valves – inspect weekly Locked Valves – Inspect monthly Tamper Switches – inspect and test monthly All Valves – annually valve stems should be oiled or grease. The valves shall be completely closed and reopened to test their operation and to distribute the lubricant Fire Standpipe Valves Inspect the following monthly: -Pump Test Header -Hose Connections -Roof Manifolds -Siamese connections Fire Department connections MAINTENANCE SCHEDULE EQUIPMENT FIGURE 1. – FIRE PROTECTION MAINTENANCE SCHEDULE Tested Monthly – Inspect the condition of the pump, bearings, staffing boxes, saction pipe strainers and the various other details pertaining to the driver and control equipment. Electric Fire Pump Test annually Preaction/Deluge System 99. Page 4 of 7 Number: 2.4 Section PROGRAMS Subject: FIRE PROTECTION PREVENTIVE MAINTENANCE
o o o o o o o o o

Pull stations operated by pulling handle Smoke detectors tested by operating test button or magnet (test set) Heat detectors tested by removal of fusile link (test set) Water flow switch tested by operating inspector; test valve on floor Tamper switch on sprinkler system, operated by turn valve ¼ turn Main fire alarm panel annunciated proper alarm zone Fire fighter‟s telephone operated properly All fire alarm zones can be reset and confirmed free of trouble conditions. (If applicable) send alarm signals over telephone wires to the central stations or fire department to confirm operation Inspection Outline of Each Months 1/12 System Alarm Test (i.e. floors 1 through 3 tested If hotel is a 36 storey property) Visual inspection weekly Fire Alarm Stations Complete discharge and hydro-static tested every 12 years or sooner as required by code Fire Extinguishers Actual pull test every 3 months of all stations 1/12 total tested monthly so all units are tested at least yearly. Coded Pull Boxes 1/12 of Total Fire Alarm Stations and Detection Devices Inspect water level monthly In cold water, inspect heating mechanism (if applicable) daily Inspect condition of tanks bi-annually Gravity Tanks Inspect water level and pressure monthly In cold weather, inspect heat enclosure daily Inspect condition of tanks bi-annually Pressure Tanks Test semi annually Quick Opening Devices (a.k.a. Accelerators) Trip-Test annually in the Spring Full flow trip test every 3 years in the Spring Dry-Pipe Valves Test annually Antifreeze Solution Close valves in the Fall Open valves in the Spring Cold Water Valves Inspect air pressure and water

pressure weekly in cold weather, inspect enclosure daily inspect priming water level quarterly. Dry/Preaction/Deluge Systems Test in the Fall Low-point Drains 100. Page 5 of 7 Number: 2.4 Section PROGRAMS Subject: FIRE PROTECTION PREVENTIVE MAINTENANCE Monthly tested for heat and smoke reaction Automatic Fire Doors Checked every 6 months Other Fire Doors Monthly Inventory taken Fire Cart/Back Pack Yearly checked by gas company for closing Main Gas Valve Monthly rubbish removed and equipment cleaned ( not to be done by in-house employees ) Elevator Pits Every 2 months or more often if local conditions require Chemical Fire Proofing of Continuous Service Kitchen Exhaust Ducts Yearly Actual fire fighting by fire brigade and selected employees Fire Fighting Equipment As required, at least once a year Chemical Fire Proofing of Infrequently Used Kitchens Inspected, tested, bottle weight every 6 months Range Hood Fire Extinguisher System At least weekly Dirty filters removed, clean filters installed Kitchen Range Hood Filters Monthly (Documented evaluation of instructions in use and equipment) Fire Fighting Equipment Once a year Operate entire bell/voice system for 3 minutes on standby power if provided. Battery Test Tested every two months (voice tested if P.A. is provided). Entire system to be tested as during full evacuation of property. Pre-alarm Bells/ Speakers Once every 6 months Operate emergency lighting for 1 hour on battery standby Emergency Battery Lighting Weekly Perform hydrometer float test of battery cells. Check voltage and output of battery charger. Generator/Fire Pump Battery Full inspection at least monthly Escape Routes Including Exit Signs To be tested weekly and run for 30 minutes on load Emergency Generator (s) 101. Page 6 of 7 Number: 2.4 Section PROGRAMS Subject: FIRE PROTECTION PREVENTIVE MAINTENANCE NOTE: These are minimum requirements. If local authorities require more frequent maintenance, above schedule should be changed accordingly. Daily to be checked for lint accumulation and to be cleaned. Laundry Equipment and Exhaust Ducts Monthly Doors to be cleared for proper closing Trash and Linen Chutes One day after arrival of a new staff member and in 3 months intervals thereafter. Monthly intervals for telephone operators and night staff. Fire and Emergency Procedure Updating and Training Safety inspected as required by codes or as determined by Starwood Hotels & Resorts Safety Department. Elevators Minimum yearly safety inspections as required by codes. Boilers and Pressure Vessels 102. FIGURE 2. – GENERAL TASKS The following list provides a general overview,. It may be expanded by considering the specific requirements of a particular hotel. The time periods mentioned are for reference only and may vary greatly, depending on the type of hotel and any local regulations. Page 7 of 7 Number: 2.4 Section PROGRAMS Subject: FIRE PROTECTION PREVENTIVE MAINTENANCE 1 to 4 weeks Kitchen areas must be checked for accumulation of combustible materials such as oil and grease, especially in hoods and ventilation ducts As required Property and functional cleaning procedures, in particular the punctual emptying of waste baskets, trash cans and ashtrays, must be checked (especially after festivities during exhibitions, etc.) 1 to 6 weeks All areas of the building must be inspected to detect any changes in fire load, accumulation of dirt or trash, etc. 2 to 8 weeks The proper designation of nonsmoking areas must be checked Continuously The observation of no-smoking regulations must be checked As required The proper storage of grease and oil rags (i.e. approved containers) Daily, with room make-up The availability of emergency instructions in guest rooms (room cards) must be checked 1 to 6 weeks The availability of emergency instructions (safety measures) in guest rooms, corridors, lobbies, etc. must be checked and missing items must be replaced. 2 to 6 weeks Escape route identification must be checked and missing signs must be replaced, any obstructions must be removed. Monthly Simulated fire alarm drills should be conducted with as much realism as possible on each shift Yearly Emergency procedures must be tested for their effectiveness (i.e. bomb threats, evacuation drills.) Yearly All emergency plans should be checked, updated and coordinated with the fire department RECOMMENDED TIME PERIOD TASK

103. Employees are to be given a copy of this procedure and trained in its use at least annually. 4. Extreme caution is to be exercised in order to ensure zero mechanical state has been achieved. As an example, equipment which is hydraulic or pneumatic operated may need to be de-energized. 4. If more than one department member is working on the same equipment or system, each member must attach his/her respective safety tag and mechanical lock-out. 5. Before commencing any work that require shutting off electrical circuit breakers, disconnects, or closing of water, steam or gas valves, and any equipment which stores energy, the Engineering Department member must attach a signed and dated safety tag and mechanical lock-out. This will prevent the inadvertent start-up of equipment or system, which could result in personal injury or loss of life. 2. Safety tags and mechanical lockouts with non-identical padlocks are to issued top each member of the Engineering Department. A supply of safety tags is to be readily available within the maintenance shop area. A typical example of a safety tag, as in Figure 1, can be obtained from an electrical supply house. 1. PROCEDURE After the equipment has been affixed with a safety tag and mechanical lock-out, the department member will attempt to start the equipment, in order to ensure it has been properly immobilized. 3. Safety tags and mechanical lock-outs are to be used by outside contractors. 5. Safety tags and mechanical lock-outs are to be removed by the originator or the Chief Engineer ONLY . 3. Safety tags and mechanical lock-outs are to be affixed to equipment disconnects, valves, etc. prior to repairs and installations. 2. Safety tags and mechanical lock-outs are to be issued to each member of the department. 1. STANDARDS: The Chief engineer will implement and strictly enforce the Safety Tag Lockout Policy. POLICY: To prevent injury or loss of life due to the inadvertent start-up of equipment, or to systems being repaired and/or installed. PURPOSE: Section: PROGRAMS SAFETY TAG/LOCKOUT Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 104. Ensure that any new equipment, purchased or overhauled, can accommodate mechanical lockouts. 10. This policy applies to outside contractors working within the building. It is to be monitored and enforced without exception. 9. This policy is to be strictly adhered to. 11. Department employees are to be given a copy of this procedure and trained in its proper use and implementation at least annually. Training documentation must be maintained on life. 7. After the work has been completed, the safety tag and mechanical lock-out is to be removed by the originator or the Chief engineer; but, only after it has been thoroughly determined to be safe to do so. Removal by any other person is forbidden. 6. Documented procedure training must be provided for employees, other than the Engineering Department, who are working in areas affected by equipment, i.e. laundry, kitchen. 8. Page 2 of 3 Number: 2.6 Section PROGRAMS Subject: SAFETY TA/LOCKOUT 105. Figure 1. – SAFETY TAG EXAMPLE Page 3 of 3 Number: 2.6 Section PROGRAMS Subject: SAFETY TAG/LOCKOUT DANGER DO NOT REMOVE THIS TAG IT IS A VIOLATION OF PLANTRULES TO DO SO WITHOUT AUTHORITY WILL MEAN DICIPLINARY ACTION SEE OTHER SIDE PLASTICLIP DANGER DO NOT OPERATE SIGNED BY_________ DATE _____________ Thomas and Betts WTAG-71A 106. Provide copies of survey results to Divisional Engineer. 5. Ensure that any necessary work, identified in the survey, is completed as soon as possible. 6. Ensure that the data is recorded on video tape for later analysis and permanent storage of information. 4. Advise Divisional Engineer that all work has been satisfactorily completed. 7. Locate the nearest suitably qualified contractor to undertake the survey. Ensure that the contractor has the most modem and appropriate thermal imagers to achieve the highest quality results. 2. Identify and develop a schedule of all electrical distribution boards, switch gear, electrical panels and mechanical equipment where heat can be generated or lost unnecessarily. 1. PROCEDURE Coordinate the survey with other hotels in your area to reduce costs of surveys. 3. The

Closed System Corrosion Inhibitors – A buffered boron nitrite corrosion inhibitor will be used. The test is to determine total dissolved solids.0 SYSTEMS 3. pH and chemical inhibitor levels. o o The service company is to provide the following additional services: . A service contract is to be retained from a water treatment service company.2 Pool & Spa Treatment 3. The water treatment service company must supply required chemicals and all other services identified in the procedure. POLICY: To reduce the risk of fires and failure of electrical services and mechanical systems. feed water and steam condensate analysis tests will be conducted and recorded daily and chemistry will be adjusted accordingly.1 Water Treatment 3.Chief Engineer is to conduct an annual infra-red thermo graphic survey of all electrical distribution systems and major mechanical equipment. o o 2. The tests are to determine the following: 4.P. PURPOSE: Section: SYSTEMS WATER TREATMENT Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 110. Boiler water. 1.3 Water Fountain Treatment 3. SYSTEMS PART 3 108. 5.6 L.1 Section SYSTEMS Subject: WATER TREATMENT o o o o The Chief Engineer will ensure the following is performed: Conduct daily analytical tests on the condenser water and adjust the water chemistry accordingly. Bacteria 109. scale build up and microbiological growth and reduce operating costs by improved efficiency. Conduct daily analytical tests on the boiler water. Page 2 of 5 Number: 3. 3.5 Key Control 3. The use of acid is to be avoided unless approved by the Divisional Director. feedwater and steam condensate and adjust chemistry accordingly. Condenser Water Microbiocides – Two functionally different microbiocides will be used on a rotating basis. STANDARDS: o o The service company will supply the required chemicals as follows: Condenser Water Scale Corrosion Inhibitors – In most cases this will be of the molybdate/polymer/phosphonate type. Close loop water system analysis tests will be conducted and recorded weekly and water chemistry will be adjusted accordingly. 3.5 It will not contain free mineral acids or chromates. POLICY: To extend the life of piping systems and related equipment through protection against corrosion. Non-oxidizers are preferred. 2. Condenser water analysis tests will be conducted and recorded daily and water chemistry will be adjusted accordingly. PURPOSE: Section: PROGRAMS INFRA-RED THERMOGRAPHIC SURVEY Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 107. PROCEDURE The Chief Engineer will implement and monitor the Water Treatment Policy and maintain a water treatment service contract. 4. 1. but bromine release chemicals are acceptables. suitable for operation in the pH range of 7.0 – 8. The services of a Water Treatment Company will be retained.

o o o o o o Boiler Oxygen Scavenger – This is a catalyzed sulfite product used to remove dissolved oxygen from the water.1 Section SYSTEMS Subject: WATER TREATMENT Feeding equipment and controller specifications for the condenser water and closed loop Are as follows: The control equipment for the condenser water will be of the type characterized as meterfeed. Steam and Condensate Corrosion Inhibitor – A neutralized amine based products.o A monthly (minimum) service visit at which time all treated systems are to be analyzed and daily/weekly chemical log sheets reviewed. Conductivity sensor in the by-pass loop – The controller circuitry is to open a solenoid blowdown valve when the condenser water conductivity rises to an adjustable set point. conductivity bleed. Provide chemical test kit equipment and chemical log sheets for all applicable systems. food grade. Note: The components of this equipment are as following: Water meter on cooling tower make-up – The meter is to be installed in an appropriate location to prevent freezing. lock out on biocide addition. including Material Safety Data Sheets (MSDS) or equivalent. A quarterly chemical system analysis of all treated systems performed in the service company‟s corporate testing laboratory. Boiler Corrosion and Deposit Inhibitor – Generally this is a multi-component formulation and is either a phosphate or polymer based products. o o o o o o o o o Total Alkalinity and Hydroxide level Oxygen scavenger level . must be used. Training of operating personnel in the proper chemical test procedure and instruction on the proper handling of chemicals in terms of safety and government regulations. Chemical feed based on system bleed is only acceptable through the use of a conductivity controller. Technical assistance for any water treatment problem upon request. water side of a condenser. o o 111. 3. Representation each time a cooling tower. The condenser cooling water system must be designed so that uncontrolled bleed does not occur. A field service inspection report detailing the effectiveness of the treatment program together with any recommendations prepared. A field service report detailing findings and recommendations must be prepared. chiller or boiler is open for inspection or overhaul. The meter controller is to incorporate circuitry designed to turn the chemical pump on and off for adjustable time periods in proportion to the make-up water volume. 5. Page 3 of 5 Number: 3.

The date. Inc. biocide addition. Page 4 of 5 Number: 3. Controller sensor – Provision is to be made in the controller to sense when the condenser water pumps are not operating. o o . Recommendations by the water treatment service company are to be implemented and compiled with. If fed to the feed water tanks. with separate feed pumps and solution tanks for each chemical formula. Copies of all reports developed by the water treatment service company are to be maintained in department files. Suitable equipments is available from: Autotrol Corp. time of day and length of pumping time are to be adjustable. The pumps are to be activated in conjunction with the feed water pump in order to maintain desired chemical levels in the water. o o o o Seven or fourteen day timer – Circuitry within the timer is to provide outlets for two chemical pumps. Inc.Compton. During shut down periods. Muskogee. CA Moor Control. no chemicals will be fed or blowdown permitted. The tests is to determine the concentration of corrosion inhibitors. Wisconsin Lakewood Instruments. 6.. The results of all the above tests and chemical adjustments made are to be entered in a chemical log specifically designed for the purpose.o o o o o o Corrosion/deposit inhibitor level Condensate pH Chloride level (feedwater and boiler water) TDS (feedwater and boiler water) Hardness (feedwater) Conduct weekly analytical tests on the closed loop chilled water and heating hot water systems and adjust the water chemistry accordingly. Oklahoma and others. Circuitry is to be provided to lock out the blowdown solenoid during. The log sheets are to be supplied by the water treatment service company. o o o o 112.1 Section SYSTEMS Subject: WATER TREATMENT Feeding equipment for the steam boilers are as follows: Chemical feed is to be automated. This may be accomplished with the cooling tower recirculating pumps using a flow sensor or wiring the controller across the pumps. The timer is to be equipped with a flip-top relay or solid state programmable circuitry so that the pumps will automatically alternate throughout the timer cycle. maximum protection is assured for pre-boiler and steam condensate lines. and for an adjustable time period following.. Control equipment – The equipment may be composed of a single integrated unit or separately supplied components so long as the individual components integrate smoothly. Milwaukie. A stainless steel quill will be used for each chemical injection point. Chemicals are to be fed either into the feed water tank below the water line or directly into the boiler.

5. 9. 4. Phosphate based corrosion and deposit inhibitors precipitate contaminates out of solution. The chemical pumps may discharge either into the cooling tower basin or into the system piping. It Is recommended that corrosion coupons be installed in the condenser water system. Surfaces. This indicates boiler water cycles of concentration. 1. STANDARDS: . Polymer based corrosion and deposit inhibitors maintain contaminates in solution. A drum disposal plan is to be provided by the chemical service company. 8. The pumps will be of the electronic diaphragm type. By-pass pot feeders are to be installed across the piping of the hot water boiler feed and chilled water pumps. Operating log sheets are to be maintained. 11. If injection is made into system piping. Review MSDS. 114. including secondary containment. The pumps are to be capable of pumping against a head one and one-half times the anticipated pressure at the point of injection. o o o 113. Automatic blowdown equipment is not to be used for bottom level boiler blowdown. 3. o o o o o 7. installation and testing. Accurate chemical tests are to be conducted and chemicals adjusted accordingly on pools and spas. Environmental health protective measures are to be maintained for the storage and use of chemicals. o o o Periodic boiler blowdown is required for control of chemical levels and elimination of contaminates. The filtration systems are to be operated and maintained in accordance with manufacturer‟s recommendations. This necessitates blowdown from the bottom of the boiler. A solenoid blowdown valve and throttling valve are to be Installed on the hot water return to the tower side of the condensers.o Three chemical pumps are to be in-stalled. The recommended levels of chlorine. or a mini-porta feed system installed (disposable drums are not used). Page 5 of 5 Number: 3. 6. removable stainless steel injection quills (corporation stops) are to be installed. handling and disposal of chemicals is subject to environmental health protective measures. and hardness are to be maintained. The frequency of blowdown is determined by testing the chloride level of the feed water.1 Section SYSTEMS Subject: WATER TREATMENT Storage. Ensure that chemicals stored within the same containment area are compatible with each other. alkalinity. The pot feeders are to be ASME tested and have at least 10 liters capacity and have a pressure rating two times the anticipated system pressure at the point of injection. Most water treatment service companies will provide this service. Automatic surface skimmer controller may be used for surface level blowdown. This will help verify the effectiveness of the water treatment program in preventing corrosion. The maximum output rate is to be specified by the water treatment service company. 10. Blowdown is determined by TDS (Total Dissolved Solids) levels. pH. decks and adjacent areas are to be thoroughly cleaned and sanitized as frequently as conditions require. 2. Continuous on demand eye wash stations must be installed in the vicinity of chemical feed equipment.

0 PPM pH – 7. 4.0 – 2. scale build-up and microbiological growth in the mechanical systems and provide guests with safe sparkling clear water. General requirements as follows: PUMP – Operate the pump enough hours each day to maintain clean water.6 PPM Alkalinity – 100 – 150 PPM Hardness – 200-250 PPM with a pH less than 8. o 2.4 – 7. PURPOSE: Section: SYSTEMS POOL & SPA TREATMENT Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 115. always less than half of the free chlorine concentration. TOTAL CHLORINE – Total chlorine is the measure of the Free chlorine plus the amount of chlorine in the water that has already combined with materials dissolved. The test are to be conducted (at a minimum) in accordance with governing codes. Check and clean hair/link basket at least daily. or already in suspension in the water. PROCEDURE The Chief Engineer is to implement and monitor the Pool and Spa Treatment Program in accordance with industry standards. pH – 7. The pump should be capable of recirculating the entire volume in six (6) hours for pools and four (4) hours for spas. and good operating practices. POLICY: To protect against corrosion.0 PPM Total Chlorine – as low as possible.8 Alkalinity – 120 – 150 PPM .6 – 1. Its presence provides the immediate kill properties for destroying bacteria and algae on contact. It is important that accurate pool an spa water chemical tests are conducted and the chemicals adjusted accordingly to ensure sparkling clean water. governing codes.0 PPM Total Chlorine – 1. o o o o o o o o o o o o o The following chemical ranges are guide-lines. As a bactericide it is not as effective as Free chlorine.0 – 5. protection of equipment from the corrosion and scale deposits.2 – 7. 1.o o The following is a description of the water properties controlled: FIRE CHLORINE – Free chlorine is the most effective bactericide form of chlorine. Local codes will dictate specific chemical ranges to be maintained. Page 2 of 5 Number: 3.2 Section SYSTEMS Subject: POOL & SPA TREATMENT o o o o The best source for information on the operation and maintenance of the pool and spa equipment is the literature from the manufacturer.0 SPAS Free Chlorine – 3. SWIMMING POOLS Free Chlorine – 0.

Clean strainers as necessary. and will adversely affect the operation of water heaters. In the presence of high pH (greater than 8. If the alkalinity is too low. Do not allow water discharged from filter to come in contact with lawn or shrubbery. Page 3 of 5 Number: 3. Acid water is corrosive and also allows the chlorine to pass off in the form of a gas. in combination with carbonate. They will restrict water flow. GASKETS AND O-RINGS – Lubricate with a special lube available from dealer. These materials./SOLAR BLANKETS – Clean prior to folding and storing to protect against odours. Never mix different types of chemical compounds. these deposits will cause metal surfaces to corrode beyond repair. dark place away from chemicals and heaters. o pH (PHENOL RED TEST) – pH factor indicates the acid or alkaline nature of the water. Do not use petroleum-based greases. For lighting of the pilot light and/or making adjustments.2 Section SYSTEMS Subject: POOL & SPA TREATMENT FILTER – Backwash or clean filter periodically. o o 116. etc. ALKALINITY – alkalinity has a substantial effect on balancing the pH of water. AUTOMATIC POOL CLEANER – Operate for the amount of time recommended by the manufacturer. follow all directions printed inside the heater cabinet.. Phenol Red is the most accurate indicator. HARDNESS – The water hardness test includes a measurement of the magnesium and calcium present. or qualified staff members. Most units are deigned to operate only when the filtration system is running. mildew stain and sticking. High alkalinity levels cause high pH values which reduces the effectiveness chlorine has a sanitizer. Check manufacturer‟s manual for frequency and/or pressure gauge readings. SKIMMER BASKETS – Check daily and clean when required to allow maximum skimming action and water circulation. o o o o o o o o o o . the pH will rise and fall erratically. serious injury may result.0). Keep telescopic poles. LADDER/HANDRAILS – Check all bolts and tighten regularly. Highly alkaline water retards the effectiveness of the chlorine that may be present. HEATER – Have the heater and controls checked by a service company. CLEANING EQUIPMENT – Plastic cleaning equipment will last longer if stored out of direct sunlight. AUTOMATIC CHLORINATOR – Use only the type of chlorine product recommended by the manufacturer. Rinse test chambers after each use. these deposits will form inside piping and fittings. In time. each year for proper operation. form scale.3. the mechanical operation of flow-meters. or professional distributor. Always use fresh reagents at the start of each season. Sterilization of pool water is most effectively carried out in slightly alkaline conditions. WINTER COVERS. TEST KIT – Store in a cool. chemicals in the water may kill plant life. brushes and leaf nets away from deck to avoid tripping over them. Chlorine gas is not to be used. injectors. These deposits (sometimes referred to as calcium deposits) will form at the air-water sidewall line as evaporation takes place.

Frequency of chemical testing is to be established based on size and location of the fountain. atmospheric conditions and geographical locations. 4.2 Section SYSTEMS Subject: POOL & SPA TREATMENT Due to the inherent design and purpose of spas. It is recommended that inspections be scheduled as part . 6. CLARITY NO YES HARDNESS pH ALK TOTAL FREE DATE POOL WATER BACKWASH TOTAL CHLORINE 119. STANDARDS: Due to the variety of fountain designs and operating conditions.2 to 7. water agitation and high bather load. Outdoor systems will require more frequent testing and treatment. Hard water spots on the water fountain surfaces and adjacent areas are to be removed as conditions require. Therefore. Fountain surfaces and adjacent areas are to be cleaned as frequently as conditions require. The swimming pool and spa operating log is to be completed daily (minimum). 7. When using chemical compounds for cleaning purposes. due to the effect of the sun. contribute to rapid depletion of disinfectant and pH levels. temperature and other operations. 2.o EQUIPMENT WINTERIZING – Where freeze conditions exist. The water fountains are to be visually inspected daily for water clarity and condition of the mechanical equipment. water conditions and quality are critical.6 to 1. brushing. a continuous on-demand eye wash station is required in the pool equipment room.2 Section SYSTEMS Subject: POOL & SPA TREATMENT VAC. While fountains do not present the health hazards associated with swimming pools and spas. This log is important documentation which can be useful if problems arise. 1. 117. – SWIMMING POOL LOG SHEET EXAMPLE Page 5 of 5 Number: 3. 4. 5. Refer to Figure 1 for an example swimming pool and spa log sheet which can be modified to suit your needs 5. Water Fountains are to be drained. refilled and chemically charged as frequently as operating conditions require.0 PPM Total Chlorine – 1. TEMP. A visual inspection of the fountain (s) is to be made daily . 3. The water fountain mechanical equipment is to be maintained per the manufacturer‟s recommendations. additional procedures may be necessary to assure a clean and attractive setting. high temperature. The frequency of cleaning. refer to manufacturer or dealer for protection of all equipment. The small volume of water.0 to 2. Storage of pool chemicals is subject to environmental health protective measures. 7. proper levels of pH and chlorine must be maintained for purposes of algae control and water clarity. Heavily used facilities may have to be cleaned every 24 hours. o o o o o o The following chemical ranges are to be maintained: Free Chlorine – 0. frequent testing and/or use of continuous reading device are recommended. 9.0 PPM pH factor – 7. 8. 2. the manufacturer‟s safety recommendations must be observed. A swimming pool and spa operating log is to be used to record water chemistry test results. Water and filter systems are to be maintained and operated according to the manufacturer‟s instructions and industry standards. FIGURE 1. vacuuming and sanitizing of the equipment and deck areas should be determined based on the number of users. Page 4 of 5 Number: 3.6 Alkalinity – 100 to 150 PPM Hardness – 200 PPM 3. cleaned. high water turnover rate. In most cases. 118. backwash. water clarity. 6. including secondary containment and chemical compatibility a per MSDS. preferably at night or during off hours.

– KEY ISSUES FILE CARD EXAMPLE _____________________________________________________________________________________ ______________________________ Name: ________________________________________________________________ Key #: _______________________________________ Department: _____________________________________________________________________________________ . Approval must be obtained from the Divisional Director of Operations for any other employees to monitor this system. PURPOSE: Section: SYSTEMS KEY CONTROL Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 121. 2. 5. STANDARDS: Establish a secure area in the maintenance shop for key storage and records. If this is not possible. 3. as in Figure 2 . 1. 2. 3. A semi-annual audit of all master keys is to be conducted by the Chief Engineer. POLICY: To protect against corrosion. A key issue file system is to be established and maintained. 11. A key issue card is to be kept on file for each key issued. Figure . All keys remain hotel properties and must be returned to the Chief Engineer upon employment termination. Keys will be issued to employees with written authorization via the Key Request form only. scale build-up and harmful microbiological growth in outdoor and indoor fountains. using the fire index. 8. It is the responsibility of the employee and the Personnel Department to ensure that the key is accounted for and acknowledge by a receipt from the Chief Engineer. A secure area for storage of keys and record will be provided and a file inventory of original keys is to be maintained. the Engineering office area will be acceptable. 10. 7. as in Figure 1. POLICY: To safeguard the integrity of the hard-key system. Master key require approval by the General Manager and Chief Engineer . 1.of morning rounds. PROCEDURE The Chief Engineer is to implement and monitor the Fountain Treatment System in accordance with these procedures. The purpose of this audit is to account for all master keys and to verify that each master key is in the possession of the person issued the key. Keys are hotel property and must be returned to the Chief Engineer upon termination of employment. Develop a key issue file system by department using 75 mm x 125 mm index cards for each department. PROCEDURE The Chief Engineer is responsible for monitoring the inventory and insurance of hard keys. the key issue file system can be computerized. All other keys issued must be approved by the respective department head. The key cabinet is to be locked when not in use. 4. All other keys are to be approved by the respective department head. Follow manufacturer‟s instructions to establish the key file inventory system needed to control keys. 9. 5. Purchase a key cabinet for storage of the original key file inventory. Audits of master keys are to be conducted semi-annually. A designated key room is ideal. The key storage area is to have limited access and kept locked when not in use. Any discrepancy found is to be noted on the respective file card and reported to the General Manager. Use the architectural plans as a guide to verify location and identification of keys to ensure correct match-up with locksets. If the department has a personal computer or access to one. The capacity of the key cabinet should be determined by counting the individual coded keys. if required. PURPOSE: Section: SYSTEMS WATER FOUNTAIN TREATMENT Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 120. 4. All duplication keys are to be identified by stamping with the corresponding alphabetical letter and numbers assigned to it by the bitting identify any duplicated key. either from the bitting list or the finish hardware schedule. The cabinet should have the ability to be expanded by additional panels. eliminating the need for the manual index cards.5 Section SYSTEMS Subject: KEY CONTROL An adequate supply of key blanks is to be maintained and kept secured. No master key will be issued without written authorization from both the General Manager and Chief Engineer. Review the bitting list and finish hardware schedule thoroughly. Page 2 of 4 Number: 3. 6. 122. 1.

___________________ Position: _____________________________________________________________________________________ ____________________ Signature: _____________________________________________________________________________________ _____________________ Date Issued: _____________________________________________________________________________________ ___________________ Date Audited: _____________________________________________________________________________________ __________________ Date Returned: _____________________________________________________________________________________ _________________ Where key will be kept: _____________________________________________________________________________________ ___________ What keys fits : _____________________________________________________________________________________ _________________ Comments : _____________________________________________________________________________________ ___________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ ________________________________________ Page 3 of 4 Number: 3.5 Section SYSTEMS Subject: KEY CONTROL 123. Figure 2. KEY REQUEST FORM _____________________________________________________________________________________ ________________________________________ STARWOOD HOTELS & RESORTS KEY REQUEST Date _________________________________ Requestor _____________________________________________________________________________________ _________________ Department _____________________________________________________________________________________ ________________ Key Requested _____________________________________________________________________________________ _____________ Reason for Request _____________________________________________________________________________________ _________ _____________________________________________________________________________________ __________________________ _____________________________________________________________________________________ ___________________________ REQUIRED APPROVAL SIGNATURES General Manager _____________________________________________________________________________________ .

4.8 Additional standards 127. stored and controlled as detailed in the procedure. 1. domestic hot water systems. The tool and equipment list. as in Figure 1. Further understand I must return such key to the Chief Engineer upon my termination or upon request of the Chief Engineer. STANDARDS: Each department member is to provide.2 Building Documents 4. ______________________________ Returned on _______________________________________________________________ by _____________________________________________________________________________________ _______________________ WHITE COPY – ENGINEERING DEPARTMENT YELLOW COPY PERSONNEL Page 4 of 4 Number: 3. the required personal hand tools as listed in Figure 2 . their skill level and type of hotel. Obtain sterilized sampling bottles for dispatching samples of treated water system via courier to the testing laboratory. 3.1 Tools & Equipment 4. or be provided with. 2. 3. The required hand tool list will be maintained and carried by each maintenance person. Forward copy of test results top Divisional Engineer. and resubmit samples for further testing.5 Section SYSTEMS Subject: KEY CONTROL 124. Identify a suitably qualified laboratory able to conduct tests for Legionella bacteria. GENERAL PART 4 126. The undersigned receiver of above requested key. such as cooling towers. This will be determined by the Chief Engineer. 2. The decision to provide the tools or have each member purchase their own is to be determined by each hotel. 4. PURPOSE: Section: SYSTEMS LEGIONELLA PNEUMOPHILA BACTERIA Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 125. ____________________________Received on _________________________________________________________________ By _____________________________________________________________________________________ _______________________ Witness ______________________________________________________ Date _____________________________________________ Key No. is to be used as a guideline only to establish the type of tools and equipment required. and to my department head. Obtain and file test results for future reference.7 Basics of Psychrometrics 4. Quantities will be determined by the size of . understand that loss of such key must be reported immediately to the Chief Engineer. A list of personal hand tools provided is to be maintained on file and each department member is to sign for all tools received. Tools and equipment are to be inventoried. PROCEDURE The Chief Engineer will have tests conducted for the presence of Legionella Pneumophila bacteria on all exposed water system. 3. POLICY: To reduce the risk of contamination of air and water systems. have hotel identification markings and be maintained in good working condition.5 Department Rules 4. Personal hand tools are to be replaced by the hotel f they are damaged or broken in the normal course of work. Take the necessary action to sterilize any treated system where Legionella is detected. 5. 1. QUARTERLY. The recommended tools and equipment list will be used as a guideline for the purchase of tools. 6. 5. 4. Key No. Each department member is responsible for replacement of any personal hand tool that is lost or damaged due to misuse or neglect.4 Service Contracts 4. 4. depending on the number of employees. whirlpools/spas. Tools and equipment are to be commercial grade .0 GENERAL 4. Each member of the Engineering Department is to carry his/her personal hand tools (excluding trades such as painters) in a tool pouch during working hours.6 Air Conditioning Standards 4.___________ Chief Engineer _____________________________________________________________________________________ _____________ Department Head _____________________________________________________________________________________ ___________ I. Additional tools may be required or some of the tools not required. 2.

100 tank with dolly. 8. have hotel identification markings and are to be maintained in good working order. Page 2 of 9 Number: 4. 16 pieces 150 mm adjustable wrench (insulated handle) 250 mm adjustable wrench (insulated handle) 455 mm adjustable wrench (insulated handle) Sets open end box combination wrench.1 Section GENERAL Subject: TOOLS AND EQUIPMENT The Engineering Department tools will be used by department members only . 9. medium. telescopic arm Rectangular inspection magnifier Magnehelix gauge dial Hand held velometer Orbital sander with assorted grade disks/brushes Screw extractor and drill set Multi-purpose utility shears (scissors) Oily waste cans. elbow length. including personal hand tools. 3 wire with ground plug. 220 volts. 2 aluminum step ladder High-pressure washer. suction hose and heads Portable air compressor. No tool will be removed from the property without written authorization from the Chief Engineer. All hand tools purchased by the hotel and issued to Department personnel are to be returned upon termination of employment. 5 aluminum step ladder 1. sparker. All tools and equipment to be commercial grade . It is recommended that each hand tool be marked with the individual‟s initial. large and extra large seamless PVC gloves. maximum pressure – 50 bars at 106/min Heavy duty wet/dry vacuum. is to be conducted by the Chief Engineer. Pair each – small. POLICY: To standardize and control the Engineering Department tools and equipment. welding tip Welding goggles Arc welding helmet and goggles Safety shields Disposable dusk masks Work gloves 150 mm plastic funnels 8 m extension ladder 5 m extension ladder 2. FIGURE 1. ¾ chuck Bench grinder with wire wheels (heavy duty) 190 mm mechanic vise Tap and die set (3 – 18 mm) 7 drawer rolling tool cabinet with key lock Alignment mirrors. 25 pieces ¼” square driver socket sets. general purpose punch set General punch staple guns Boxes staples Maintenance leather tool pouches with belts Square point with turned step shovels Round point with turned step shovels 250 mm wire brushes (long handles) 420 mm hack saws (heavy duty) 300 mm hack saw blades Tite spot hack saw Adjustable handle hack saw Heavy duty hollow punch set Knock out punch set Vernier caliper with dial Single panel welding curtain Letter size clipboard Legal size clipboard Wheelbarrow Medium duty wood deck platform truck Steel hand trucks Steel drum dolly . yellow Pair PVC coated shoulders length gloves Page 3 of 9 Number: 4. PROCEDURE The Chief Engineer is to purchase the recommended tools and equipment ensure that they are distributed. 7. tip. 5 m aluminum step ladder 2. maintained and inventoried. chemical resistant ½” square driver socket sets. A complete list of the Engineering Department tools and equipment is to be maintained in departmental files. ¾ HP motor. stand-up drum truck 200 L. 8 bars. both tools and equipment and personal hand tools are to be stored in a secure area when not in use. 1. side and switch outlet 150 mm vise grip Center punch set. 10 m air hose with quick release nozzle Set of ex-out bearing pulling attachment Combination 3-prong bearing puller Set packing pullers Screw jacks 2 ton hydraulic service jack 1 ton chain lever pullers 1 ½ ton chain hoist (manual) Portable circulating pump 200 L. This also applies to hand tools where department members are required to provide their own. 8 – 30 mm (Service and Maintenance) 150 mm Rat Tail file with handle Trouble light. 1 ½ HP motor. number of employees and their skill level. They are not to be loaned to other hotel employees. cylinder. N order to prevent theft. PURPOSE: Section: GENERAL TOOLS & EQUIPMENT Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 128. 10. A semi-annual tool and equipment inventory . oxyacetylene.the hotel. 12. 37 pieces 3/8” square driver socket sets. cutting. drum stand with handles Drill press. 11.1 Section GENERAL Subject: TOOLS AND EQUIPMENT 130. 225 amp. hose. Protective welding screens Welding and cutting outfit (Porta-Weld) Torch assembly. regulator. 20 m. 129. – TOOLS AND EQUIPMENT GUIDELINE MECHANICAL TOOLS AND EQUIPMENT Hand Operated oil pump Grease guns Oil cans Arc Welding machine.

plug 3 m lead to panel with 20 Amp circuit breakers and duplex plugs Wire pull spring PLUMBING TOOLS AND EQUIPMENT 150 mm pipe wrench 350 mm pipe wrench 700 mm pipe wrench 250 mm offset hex jaw pipe wrench 300 mm ( 10 – 50 mm) strap wrench Heavy duty chain wrench Faucet wrench Basin wrench Toilet augers Toilet plungers. electric Utility caulking guns Case 100% silicone rubber sealant Case fast seal tub and tile caulk Number punch set Lock picking kit High security padlock. chuck and vise Drill stand 125 mm shop vise 10 mm roto hammer drill with assorted bit 15 mm roto hammer drill with assorted bits Jigsaw Belt sander with assorted grade belts Ram set concrete anchor gun Circular saw with assorted blades (portable) Saber saw scroll Router with assorted bits Rubber mallets 5 kg sledge hamemr 4. 3 – 14 mm Economy carpenter tool apron Utility Knives with blades Heavy duty pencil grip etcher. separate keys 3/4 “ – 2 x 15/8 high security padlock.5 kg ballpen hammer Claw hammer 600 mm crow bars Claw bars 25 m tape measure 10 m tape measure Cold chisel Cape chisel Diamond Chisel Set wood chisel. 2 packs blades Wood vise Expandable wood bits Combination square 250 mm wood rasp. coarse Carpenter‟s rule Glass cutter Nails sets (3 sizes) Workmates bench (black & decker type) Concrete drill bit set. Vacuum analyzer Manifold Vacuum pump Refrigeration charger with gauges and hoses ¼” adapters with gasket (used from cylinder to manifold) Vacuum cleaner with blower (portable) Electronic digital thermometer Tube flaring and cutting kit Propane fired soldering kit with self-ignited torch Amprobe and voltage tester CARPENTRY SHOP TOOLS AND EQUIPMENT Table saw with assorted 250 mm blades Radial arm saw with assorted 10” blades Drill press. assorted sizes REFRIGERATION TOOLS AND EQUIPMENT Halide leak detector Dial-a-charge (freon) Page 5 of 9 Number: 4.with 4 wheels Flammable liquid safety can Combination slip joint pliers. 1000 amps Fuse pullers. 50 amps. yellow) Sets nut driver (graduated sizes 3-13 mm) Sets allen wrench (graduated sizes 1-17 mm) Light meter Set conduit bender 10 m u-ground extension cords Electric lamp tester Flashlights (waterproof) Insulated solderless terminal kit with Crimper/ cutter Completely made up temporary power distribution Panel.5 kg ballpen hammer 3. Electric hot glue gun and 100 glue sticks Variable speed Cordless drills and charger Electric miter box Sets drill bits for metal (3 x 17 mm) Sets drill bits for wood ( 5 – 20 mm) Sharpening stones Hatchet Hand ripsaw Hand Finish saw Key hole saw Coping saws. 150 mm Tripod for vise Pipe cutter Pipe reamer Power drain snake 20 mm x 20 m Pipe clamps. insulated Channellock pliers.1 Section GENERAL Subject: TOOLS AND EQUIPMENT 132. green. fine 250 mm wood rasp.1 Section GENERAL Subject: TOOLS AND EQUIPMENT 133.1 Section GENERAL Subject: TOOLS AND EQUIPMENT 131. assorted sizes Carpenter‟s level (wood) Aluminum levels Torpedo levels. 90 x 45 x 180 cm Hercules steel storage cabinets with locks. alike keys Hot galvanized . 65 mm. heavy duty Heavy duty pipe vise. red. Electronic solder gun and solder Pair rubber lined lineman gloves Long nose pliers (insulated handles) 125 mm needle nose pliers (insulated handles) 150 mm side cutting pliers (insulated handles) Electrician pliers 10” (insulated handles) 300 mm blade screwdriver 250 mm blade screwdriver 150 mm blade screwdriver 150 mm philips screwdriver 125 mm philips screwdriver Electric wire splicing knife Sets robertson head screwdriver (black. 265 mm. aluminum 24” bolt cutter 14” bolt cutter Heavy duty metal & wire shearing kit Compound action pipe and duct snips Pop rivet gun with assorted rivets 85 mm c-clamps 115 mm c-clamps 180 mm c-clamps “ H” wood clamps Page 6 of 9 Number: 4. assorted sizes Switch box lock out Single keyed padlocks Page 4 of 9 Number: 4. 5000 volts Amprobe. insulated Pair chemical resistant knee high rubber boots Pair knee high rubber boots Click stop adjustable torque wrench Standard steel storage cabinets with locks. 60 x 40 x 90 cm ELECTRICAL TOOLS AND EQUIPMENT Non-conducting step ladder Voltage tester Simpson variable volt/ohm meter.

to be determined by the General Manager and the Chief Engineer. 2. A record of all building document transmittals. water or theft. The log will include the name of person/company. and one (1) set of construction contract documents are to be maintained. engineer or contractor. 125 mm Drop clothes Disposable dust masks Seam roller Razor knife Wallpaper smoother Square Paper masking machine Sanding pole 1. domenion # 150 AM-MKII from Unican. A log must be maintained for tracking the issuance of the documents. or other secure location. 1. One (1) set of as-built blueprints must be maintained in a secure location. as in Figure 1. 8. except for duplication . is to be maintained in the Chief Engineer‟s office. Blueprints are to be kept current. contract plans and specifications. Permission must be obtained from the Chief Engineers. PURPOSE: Section: GENERAL BUILDING DOCUMENTS Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 137. Equipment warranties will be submitted to manufacturers. and a list of all subcontractors. North Carolina (919) 446-3321 Standard Starwood Hotels & Resorts ken fixit cart Standard Starwood Hotels & Resorts fire cart Standard Starwood Hotels & Resorts fire suitcase 60 gallon ul listed flammable storage cabinet Walkie Talkies Page 8 of 9 Number: 4. – PERSONAL HAND TOOLS Tool pouch Tool pouch belt Work gloves Flashlights Pocket thermometer Utility knife (retractable) Torpedo level 125 mm slip joint 125 mm needle nose 250 mm channel lock 150 mm side cutters 250 mm adjustable wrench Volt – circuit tester 4 way screwdriver Hexwrench set 5 m tape 125 mm vise grips Lockout & padlock Page 9 of 9 Number: 4. One (1) set of equipment manuals is to be maintained in the Chief Engineer‟s office or other secure location.5 m ladder Page 7 of 9 Number: 4. 4. STANDARDS: A second working set as-built blue-prints is to be stored in the maintenance shop in a steel sectional file of adequate size to permit flat storage. A second working set of equipment manuals is to be maintained in the maintenance shop. Page 2 of 3 Number: 4.1 Section GENERAL Subject: TOOLS AND EQUIPMENT 134. plumbing or electrical systems are to be incorporated into the working set of as-built. A copy of all equipment warranties are to be maintained in department files. 100 mm. This set will be identified as the master set and must not leave the office. 5. 4. 9. from an architect. 10.long link steel chain PAINTERS TOOLS AND EQUIPMENT Airless paint sprayer Paint brushes 50 mm. Only reproduced copies of blueprints or equipment manuals may be removed from the property. two (2) sets of equipment manuals. Modifications to mechanical. 2. THE HOTEL SOURCE EQUIPMET Key cutting machine. addendum clarifications. These blueprints are to be treated as legal documents with precautions taken to prevent damage from fire.1 Section GENERAL Subject: TOOLS AND EQUIPMENT 136. 1. date removed and data returned. 100 mm. change orders and related revisions. 3.1 Section GENERAL Subject: TOOLS AND EQUIPMENT 135.2 Section GENERAL Subject: BUILDING DOCUMENTS Ensure that warranties for new equipment are completed and submitted to the manufacturer. reason for removal. 125 mm 200 mm roller & cover Roller pans Roller extensions Putty knives 50 mm. A minimum of two (2) sets of asbuilt blueprints. identified by trade. FIGURE 2. 7. PROCEDURE The Engineering Department will retain and safeguard copies of the building documents. One (1) set of construction contract documents. consisting of the general contract/special conditions. Only reproduced copies of building documents will be removed from the property. . A log is to be maintained for any reproduced building document removed from the property. will be maintained in the department files. As-built blueprints will be kept current . POLICY: To ensure protection and control of the building design documents. 6. 3.

for any service contract. Each contract is to be reviewed annually for competitive price. POLICY: To establish guidelines and specific recommendations for contracting outside services. should be scrutinized closely and inmost cases avoided . 3. Service contracts to be obtained based on the recommendations specifically outlined. 11. systems and services is to be used only as a guideline when determining which contracts may be required. Each member of the Department will be required to sign a statement indicating that he/she has received and understands the Department Rules. FIGURE 1. 90 days prior to the contract anniversary date. 1. 13. 2. 5. The Chief Engineer must be involved in negotiation and renewal of all service contracts expensed to the Engineering Department. STANDARDS: Service contracts may be obtained for the following equipment. Page 2 of 3 Number: 4. continued need and necessary modifications. – SERVICE CONTRACT RECORD EXAMPLE SERVICE CONTRACTS ISSUED Page 3 of 3 Number: 4. labour and emergency call-backs (if deemed necessary). DATE DATE OF ISSUE COMPANY NAME 142. 141. such as the Product Commodity Prices for Metals and Metal Products .4 Section GENERAL Subject: SERVICE CONTRACTS TYPE OF SERVICE ANNUAL COST EXP. 3. systems and services is intended to be used as a guideline to determine what requires contracted labour. 6. A copy of all Engineering Department service contracts is to be maintained in the department files and considered a permanent record. Each contract is to be analyzed periodically to ensure conformance to the agreement.138. 10. The list of equipment. should be based on reasonable price index. 14. others must be evaluated based on specific needs. The accompanying list of equipment. Equipment service contracts are to include preventive maintenance. A written cancellation notice. PROCEDURE Service Contracts may be obtained for work that is beyond the scope of knowledge. exclusive of overtime and travel time. systems. 8. The majority of items should be contracted. must also be included. Extended service dates (exceeding 3 yeas). skill or staffing level of the Engineering Department. geographical location or local codes. 7. 4. All rules will be distributed to and reviewed with each . Invoices for each service contract must be obtained and approved for payment by the Chief Engineer. Service contracts which charge additional costs for parts and labour for repairs discovered during scheduled inspections should be avoided . FIGURE 1. Nonperformance or poor workmanship must be included as part of the contract termination clause. parts. 1. 9. or services and are to be expensed to Engineering Department. Elevators Chillers HVAC controls Televisions Hazardous waste removal Waste removal Pest Control Water treatment Exterior signs Point of sale system Property management system Kitchen exhaust duct cleaning/fireproofing Laundry exhaust duct cleaning Fire alarm detection system Diesel generator/fire pump 2. 4. PURPOSE: Section: GENERAL SERVICE CONTRACTORS Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 140. as in Figure 1. 12. if applicable. The Chief Engineer is to be involved in negotiation and renewal of all contracts expensed to the Engineering Department. such as the number of employees and skill requirements may vary depending on design. Annual cost adjustment for service contracts which exceed one year. – BUILDING DOCUMENT REQUEST LOG Page 3 of 3 Number: 4. Service contacts are to be periodically analyzed to ensure conformance to the agreement and will be evaluated annually.4 Section GENERAL Subject: SERVICE CONTRACTS The three bid process must be used to obtain competitive pricing for service contracts. A Starwood Hotels & Resorts Work Order Contract form must be used for all service contracts. The low bid does not necessarily have to be accepted as long as the selection can be rationalized. 4.. A record of all service contracts issued is to be maintained and updated as required.2 Section GENERAL Subject: BUILDING DOCUMENTS DATE RETURNED DATE REMOVED REASON PERSON/ COMPANY 139.

POLICY: To establish and maintain Department rules designed to achieve a high level of job performance and safety from all Property Operations personnel. publishable footwear will be worn at all times while on duty. o o Only hotel authorized emblems. Page 2 of 4 Number: 4. 3. Smoking is permitted in designated areas only. local code requirements. Steel-toed shoes/boots are recommended. PURPOSE: Section: GENERAL DEPARTMENT RULES Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 143.5 Section GENERAL Subject: DEPARTMENT RULES The Department will be expanded to include any individual hotel policies. Approved. Chewing of tobacco or gum while on duty is prohibited. Punching in or out for another employee will not be tolerated. Department members are expected to report for work on time. buttons. or reporting for work under the influence of same. Departmental rules will be expanded to include any individual hotel requirements. via inhouse communications. An approved. 1. o o o o o o 1. Name tags must be worn at all times while on duty. Appropriate. but avoided in guest contact areas. will not be tolerated and is grounds for immediate termination. clean uniform will be worn while on duty. etc.member of the engineering Department. Baseball caps are considered inappropriate and will not be worn while on duty unless it is an approved cap worn by the Roads. Each member of the Department will maintain the highest standards of personal hygiene and grooming. will be worn during working hours. Time card procedures must be followed exactly as prescribed. Walks and Ground Department. 2. etc. All Department rules are to be enforce. STANDARDS: o o o The following rules will be followed by all members of the Department and enforced by the Chief Engineer: The SGR program is an integral part of the Engineering Departmental philosophy and all members of the Department will conduct themselves accordingly. Irregular attendance or tardiness will not be tolerated. members of the Department will never enter an occupied guest room without valid and properly issued work ticket. Sneakers or sandals are not permitted. Except for the Ken Fixit mechanic. PROCEDURE The Chief engineer is to develop and enforce Department Rules in addition to and consistent with all existing Hotel Rules. or when dispatched to a guest room at the guest‟s request. clean coveralls will be worn to protect uniforms When necessary. The use of drugs or alcohol while on duty. o o o o o . union stipulations. 2.

A full compliment of hand tools will be carried at all times while on duty. PURPOSE: Section: GENERAL AIR CONDITIONING Subject: PROPERTY OPERATIONS POLICIES AND PROCEDURES 45 %. Ventilation rates. eg. FIGURE 1. The air balance of each space will be verified each year to ensure that it is in accordance with the original design criteria. I understand that violation of the Departmental Rules could result in disciplinary action. The signed statement is to be kept in the employee file. lobby. PROCEDURE Operating time schedule will be established for all conditioned and ventilated spaces. ___________________________ _____________ EMPLOYEE SIGNATURE DATE Page 4 of 4 Number: 4. Attention will be paid to filling out work tickets completely. Page 3 of 4 Number: 4. All thermostats which are located in accessible positions.B. 4. Six times per hour). or number of air charges per hour. whilst minimizing the costs of providing them. Failure of any member of the Department to follow the Department rules can result in disciplinary action. restaurants and function rooms. o o o o o 144. 6.o Practicing safe working habits and maintaining a safe work environment is the responsibility of each and every member of the Engineering Department. All shop tools will be returned to their proper location in a clean. 4. All associated controls will be accurately calibrated and tested on an annual basis.0 D.1 o C. 3. Summer Winter R. Space temperatures and relative humidity (R. except for guest rooms. 5.5 Section GENERAL Subject: DEPARTMENT RULES After a complete review of the rules.g. The Chief Engineer will review the Department rules with each member of the Department. Starwood Hotels & Resorts Safety Tag/Lockout system will be observed at all times without exception . See Figure 1 for an example of a Department Rule Statement. and workable condition.0 D. 5.) will be measured and recorded each day in all major public areas. suspension or termination of employment. 21 +/. with a resolution of 0. and controlled automatically. s are started early enough to allow design conditions to be reached within the space. It is imperative that AU. it is recommended that the hotel Director of Human Resources review and approve all Department Rules.5 Section GENERAL Subject: DEPARTMENT RULES 146. 145. suspension and/or termination of employment.H. All guest room thermostats will be adjusted to the set point value each day (if necessary) by the room attendant. A work ticket will be completed for each job assignment. Due to the sensitivity of disciplinary measures and regulations governing the termination of an employee.B. The Chief Engineer will ensure that all air conditioned spaces in public and back of house areas are maintained within a fixed range of temperature and relative humidity at the following values: POLICY: To ensure that every hotel maintains environmental conditions within a range of comfort. will be made secure.1. 6. either by a computerized program or time clock. – EMPLOYEE DEPARTMENT RULE STATEMENT EXAMPLE I have reviewed all Departmental rules with the Chief Engineer. I fully Understand the rules and will comply with them. Temperature o C .1. each employee will sign a statement attesting to their knowledge and understanding of the Department Rules. will be purchased. Accurate and reliable heavy duty measuring instruments.H. including an accurate assessment of time spent. 2. as per design specifications (Good practice in the industry today accepts a median value of a 10 minute air change. This must be part of a service contract for all the hotel‟s control systems. Each member of the Department will ensure that all work areas are clean at the end of their shift.55 % 35 %-45 % 23 +/.H. will be strictly observed. 1. to prohibit any adjustment by unauthorized staff or guest. 3. e.

All A.H. then he usually focuses on the negative sensations and does not notice the positive attributes of the hotel.H. Comfort conditions are based upon people being normally clothed for indoor living. to ensure optimum performance at all times.3 Contract workers on premises 5. Page 2 of 3 Number: 4. Therefore. The aggregate effect of these factors has been combined into a concept called the “Comfort Zone”.5 o C.2 Engineering contract 5.s. and associated equipment will be properly maintained as per manufacturers recommendations.6 Section GENERAL Subject: AIR CONDITIONING 149. if he feels uncomfortable.4 Shower head maintenance 5. above 70% and below 30% will not provide comfort conditions.7 Fire alarm emergency procedure .B. humidity. it has to be determined what is possible.H. and then by compromise. As a general guide.U.6 Section GENERAL Subject: AIR CONDITIONING Air conditioning is defined as the simultaneously control of temperature. A guest‟s opinion of a hotel is extremely dependent on the condition of the thermal environment.) temperature.147. temperature can be decreased and conversely as R. for every 10% change in R. SAMPLE MEMORANDUM To: All Department Heads & Supervisors From: Chief Engineer Date: Subject: AIR-CONDITIONING The thermal conditions within all public and back of house areas in this hotel will be maintained between 21 o C – 23 o C during winter and 23 o C – 24 o C during summer at 45%/55% relative humidity. will make a person uncomfortable. However. air movement and the quality of air in a space. (See Sample) 8. under which the majority of people will feel comfortable. it must be remembered that as R. regardless of the D. Under no circumstances will these parameters be changed at the whim of any staff member. then he enjoys the attractions and amenities of the hotel. 7. engaged in only light activities such as reading. temperature. temperature can be increased.H.6 Lint cleaning standards 5. with an air velocity of 4. All occupied spaces are monitored for compliance with the above conditions on a continuous basis. Relative humidity is often more difficult to control than dry-bulb (D.H.5 150. bring the two as close together as possible.B. and with no radiation effects. RATIONALE: The Chief Engineer will prepare a written policy and instructions to all management on the establishment of a fixed range of conditions of temperature and R. please seek technical assistance. Page 3 of 3 Number: 4. decreases. the temperature can be adjusted by 0. after determining what is desirable.5 – 7.5 Pulsating shower head 5.1 Third party testing of critical equipment 5. 148. office work or occasional walking about the room. These conditions are designed to satisfy the majority of people at all times. that will be maintained within the hotel. o 5 Additional standards o o o o o o o 5.5 meters per minute. Comfort can be defined as any condition that when changed.H. If he is comfortable. R. increases. or to satisfy as single guest‟s complaint. but if you are continually feeling uncomfortable. Frequently. o Additional standards Part .

9 Kitchen extract duct / duct cleaning 5. Hold Harmless Clause and Security aspects. D. Director of Engineering must maintain documented records of all critical equipment/ machineries including date of spare part replacement and preventive maintenance date. Pressure vessels : Annual Certification iv. a qualified survey firm is invited to test and certify that said critical equipment/machineries is serviced and operational suitable. which should be projected. Objective: Approved by: Title Page 1 of 1__ Superceding Policy: ENG 001 THIRD PARTY TESTING OF CRITICAL PLANT ROOM EQUIPMENT/MACHINERIES Subject 152. Thermographic : Annual Certification v. date and other general information.8 Infra red survey 5. Not less than every twelve (12) months or as indicated above. Duct Condition : Every Three years Certification vi. in the hotel‟s annual operating plan. etc. E. o o o o o o . Full description of the scope of work.1 Policy Number: Effective Date: Procedure: List of Critical Equipment / machineries i. 151. materials and labour Obligation of hotel and third party Completion date and delay penalties. it is the divisional policy that third party testing/certification is carried out on a regular basis on critical plant room equipment/machineries.o o 5. C. Building Structural : Every Five years Certification B. Boilers : Annual Certification iii. The cost of such test and certification is a hotel property maintenance expense. However. Insurance coverage. 5. o o o o o o o o o o o o Deviation: Requires written approval from the RVP It is Starwood Hotels and Resorts policy that routine preventive maintenance is carried out on all M & E equipment. which should include not less than the following clause: Parties. Name of firm: Lloyds or a reputable local certified firm.2 Policy Number: Effective Date: o o Procedure: (Contract document) The Work Order Contract is a legal document stipulating the contractual obligations between the hotel and the contractor. Elevators : Annual Certification ii.

5. which in general is more elaborated than a standard purchase order. Objective: Approved by: Title Page 1 of 1__ Superceding Policy: ENG 002 ENGINEERING CONTRACT Subject STANDARDS 153. they should: Inform all relevant hotel staff that works are to commence. o . 5. He should:1. of the presence of the works. Ensure that the contractor complies with his obligations in connection with screening of the work from the other users of the hotel. Objective: Approved by: Title Page 1 of 4__ Superceding Policy: Policy Number: ENG 003 Effective CONTRACTORS WORK ON PREMISES Subject 154. and to have regard to such works in the carrying out of their duties during the period of such works. In the appropriate cases they should ensure that notices are provided in appropriate locations indicating the carrying out of the works.Advise the contractor of the hotels emergency procedures including the indication of the fire assembly points and evacuation procedures. o o o o o o o o Deviation: Requires written approval from the RVP It is a divisional policy that any third party conducting work at the hotel is supervised by the hotel Engineering and Security Departments. Ensure that all necessary steps are taken to inform guests.3 o o Responsibilities of General Manager Prior to the arrival on site of any contractors to carry out any work within the hotel or its grounds. and as to the location and nature of such works. whether resident or otherwise.3 o o o CONTRACTOR WORK ON PREMISES Page 2__________________ Advise the contractor of the general use of the area within the works are taking place and of the presence of movements of any large groups of people present in the hotel during the carrying of the work. Deviation: Requires written approval from the RVP It is a divisional policy that any third party engagement for Engineering Projects/Works at the hotel premises is confirmed by a written work order contract. Responsibilities of Director of Engineering It is the responsibility of the Director of Engineering to taker all necessary steps to arrange for the orderly admission to the hotel site of contractors to carry out their operations and to inform them all procedures within the hotel relevant to the carrying out their work.o Payment schedule and retention value.

c. is issued to the Security Department so that temporary name badges and time card are made and issued. II. sweating and the like procedures. Edges of covers at the floor shall be tight to prevent the passage of sparks underneath. pipe. Responsibility of Permit Issuing Department A preliminary inspection of the area where the work will be conducted shall be performed by the responsible authority to determine what safety precautions will be required prior to issuing the permit. Cover walls or floor openings to prevent the passage of sparks. to the workmen on site of which the management is aware. If possible. Issuing of Permits Permits for cutting.o Ensure that the contractor removes any debris and waste materials from the site and that in the absence of workmen from the works that they are left in a protected. I. clear as much as possible and cover remaining combustibles with fire resistant covers or shield with metal fire proof guards/curtains. shall be issued by the Director of Engineering or designate. machinery. If the object cannot be moved. welding. Procedure: (General) A contract must be in placed authorizing work/project stipulating all aspects (see Engineering contract policy) A written document with workers name side of work. brazing. etc. b. wires and cables in the vicinity of the works and of any particular dangers which they may pose in the carrying out of the work. o o o o o . remove all combustible within a 10 meter radius. gas or electricity services.3 CONTRACTOR WORK ON PREMISES Page 3__________________ a. where a 10 meter radius clear area is not possible. o o o o o o o o o o o o o 155. Ensure that any incident on the site involving anybody other that the workmen themselves is reported to the appropriate authorities. B. tidy and safe condition. Inspect the operation site immediately prior to the operation to ensure that all of the following are complied with: 5. In the event of accidents. move the object being worked on to a location where there are no combustible (outside the building if possible). to request the contractor to make the appropriate report in relation to this. Make the contractor aware of the presence of any water. Procedure: (Hot Work) The following procedures will be adhered to regarding issuance of Hot Work Permit. Permits shall be valid only for the date of which they are issued. Cover or shut down ducts that might carry sparks to combustibles. pipes.

Must provide a means for shielding combustibles from parks when necessary. Verify the type know how to activate the alarm. Contractor Responsibility Must obtain a permit before starting any open flame work. g. e. The fire watcher is to stay at the site for at least half an hour after the work has been stopped. Suspension of Work 1. Verify that the person doing the fire watch is equipped with a fully charged minimum 5KG. Where operations are not in compliance with the above requirements. Must know the locations of the fire alarm station and the fire hose. C.3 Page 4__________________ 5. 3. Show the person doing the work where the fire hose is located and verify that they and the person on fire watch know-how to operate the fire hose. Must provide a minimum 5 kg. Verifies that the work area is clear of all combustibles. Must either post the permit in the area where the work is being done or be able to produce it on demand. Maintains a steady and uninterrupted watch to ensure that any fires are detected early on. security checks must be conducted on a regular basis. Continues the fire watch for at least a half hour after completion of the work to ensure the detection of any smoldering fires. Show the person doing the work and the person on fire watch where the nearest fire alarm station (manual pull) is located. so that they are adequately protected. Must provide a person in addition to the performing the work for fire watch. 5.o d. f. Responsibility of the Fire Watcher Must know how to use a portable fire extinguisher. o o o o o o o o o o o o o o o o 156. 2. D. fully charged ABC extinguisher. Contractor must stop work if the original conditions in the area where the work is being done. changed. ABC extinguisher. Where the systems are impaired. o o o o o o . the security officer staff immediately stop the work. Must verify that equipment for open flame work is in satisfactory operating conditions. A security officer is to conduct spot checks of every permitted open flame work site. Where open flame work is taking place. sprinkler and detection systems shall be fully operational (unless the work is being conducted on either of these systems).

A brisk. The security officer may allow the work to resume if he/she determines that all safeguards have been put in place. A rubber filter screen has to be placed inside the pivot ball joint and should be cleaned at least once a year or whenever you notice a drop in water pressure. exit plates create multiple spray patterns. 5. 157. A gentle but invigorating massage to ease stress and tension plus a soothing spray to rinse and refresh. apart from Ken Fixit program. 2b. inner power chamber directs water to spray plates.g. chrome plated base cone.e.o 4. Grohclean Is ideal for all GROHE fittings. outer power chamber channels water flow to turbine. gaskets. Concentrated full shower spray that cleanses and refreshens.6 Policy Number: Effective Date: Procedures: Daily Cleaning of accumulated lint from inside of all equipment. 2c. Adequate stock of spare parts should be maintained i. high speed turbine creates pulsating action. Ideal showerhead should consist of water saving restrictor. and front spray cup creates wide-pattern full spray shower.5 Policy Number: Effective Date: o o o o Procedures: Should have an outer control bezel to set the intensity of water spray in any of 3 positions: 1a. stimulating massage to work out after-exercise soreness and specific tension spots. 5. Repair Kit/O-rings. nozzles etc. 5.5 Deviations: Requires written approval from the RVP Brands recommended: Grohe and Speakman 160. outer control bezel selects shower modes. o o o o To provide guests with clean and hygienic shower massage – pulsating showerhead as per designed specification. Descaling should be carried out using chemicals recommended by the suppliers e. . All flow regulator device must comply with mandatory water conservation measures. Objective: Approved by: Title Superseding Policy PULSATING SHOWERHEAD Subject 159. Recommended tools by the manufacturers should be available with the plumbers.4 Policy Number: Effective Date: Deviation: Requires written approval from the RVP Procedures: Open and descale the showerheads minimum two times a year. o o o 5. Objective: Approved by: Title Superseding Policy ENG 00 SHOWERHEAD MAINTENANCE Subject 158. o o o o o To provide guests with clean and hygienic showerheads with optimum pressure and variable flows as per design specification.

o o 4. This should be done once the bag is three quarters full.o o o Cleaning of accumulated lint from the outside of equipment. Record all imaging Carry out at least once a year Send report to Area Director of Engineering Refer – Annex I for conclusion of report. ducts and surrounding areas.6 Deviations: Requires written approval from the RVP. Internal cleaning of the duct. o o o 5.7 Procedures: Please see attached Policy Number: Effective Date: Deviations: Requires written approval from the RVP Objective: To serve as guidelines in ensuring proper Fire Alarm and Emergency procedures are adhered to. 162. o o o o o Policy Number: Effective Date: Deviations: Requires written approval from the RVP Objective: To know and prevent well in advance any overheating of cables/bus. It is mandatory for Lint Collecting Equipment: Empty the lint bag of lint collector (filter) regularly. The survey is used for predictive . Quarterly Check the exhaust fan for any build up of lint or other foreign particles. Contract the internationally recognized thermographic consultant with the latest imaging thermographic camera Carry out thermographic imaging on all electrical equipment. To know of any points eventually which can cause short circuiting/fire/damage/breakdown. o o o o o o Objective: To eliminate the accumulation of dry. 5. bar/wire termination/bearing ends/bearing journal/any moving parts and other electrical and mechanical installation. a report to be forwarded to the Engineering. Monthly Clean the filter with spray nozzle or flushing with water. 5. Approved by: Title Superseding Policy LAUNDRY LINT CLEANING Subject 161. highly combustible lint on laundry machines and extract ducts. Annual Cleaning Inspection and cleaning of the vertical and horizontal risers to be carried out. Approved by: Title Superseding Policy FIRE ALARM & EMERGENCY PROCEDURES Subject 163. This has to be inspected daily by the Laundry Department.8 Procedures: To be carried out and on peak times. Hose down the interior of the lint collector.

o o o o o o 5. Smaller branches to be dismantled and cleaned. 5. Automatic/manual chemical degreasing of the system to be activated for the hoods. If not. Note that Infra-red scanning can be inspected only with sufficient or maximum loads. hoods to be thoroughly cleaned with high pressure steam. any component which is 5 o C or more warmer than adjacent components is considered as needing attention. Maximum heat generation takes place in the windings. Standard format of the checklist is attached. Low Voltage Systems High Voltage Systems These are temperature rises above ambient or above another similar component. o o o o o o . Hoods and the grease trap to be cleaned. Bearing housing which is warmer than the motor body is also considered to be an anomaly. The larger the difference the more serious the problem.9 Procedures: Daily Filters to be removed. As a general rule. Approved by: Title Superseding Policy INFRA RED THERMOGRAPHIC SURVEY Subject 164. ANNEX I Thermographic Survey Assessment of Seriousness As a general rule for determining the condition of electrical equipment. Even serious faults cannot be detected if there is little or no current flowing. Annual Service of a specialized contractor to be hired top carry out the following. 5.maintenance saving down time and improving operating profits. degreased and cleaned. the temperature on winding should not be more than 40 o C above ambient. Recommended: 165. Complete cleaning of all horizontal ducts and the vertical riser. absolute temperatures are not so important as they will depend upon ambient temperatures. Weekly The Stewarding Department to prepare a checklist to be issued to the Engineering Department on a weekly basis. The following tables give a brief on temperature differentials and their required actions. In most cases.8 Tel/Fax: 044-1604-770030 Fax: 049(0) 821717325 England Tel: 049(0) 8212720-122 Northants NN6 8BX Germany East Haddon D-86165 Ausburg Tilbury Road Bluechestrasse 1 Haddon Fields M/s Institute of Technical Expert Opinion Bluechestrasse1 M/s Thermographic Services Ltd. the more serious the problem.8 D Repair immediately Over 30 o C C Repair as soon as possible 20 o to 30 o C B Priority repair schedule 10 o to 20 o C A Repair as scheduling permits 0 oo TO 10 o C LEVEL ACTION TEMPERATURE Repair Immediately 50 o to 75 o C Repair within 30 days 30 o to 50 o C Repair as scheduling permits Under 30 o C ACTION TEMPERATURE RISE 166. Motors also should be included in the Infra-red scanning inspection. The expected ambient temperatures should be taken into account when specifying these components. Engineering Department to check the working condition of the automatic cleaning system regularly. In most cases the load on the equipment is not exactly known and different loads may account for smaller temperature differences. The larger the temperature difference.

5.9 Swimming Pool Kitchen 7 Al Shaheen Kitchen 6 Laffan Kitchen 9 Laveranda Kitchen 8 Al Hubara Kitchen 5 Staff Cafeteria Kitchen 4 Pastry Kitchen 3 Oriental Kitchen 2 Main Kitchen 1 CLEANED(<) AREAS SN YEAR____________________ MONTH__________________ WEEK NO.o Use of eco-friendly chemicals for de-greasing. Approved by: Title Superseding Policy KITCHEN EXTRACT HOOD & DUCT CLEANING Subject 167.9 Deviations: Requires written approval from the RVP o o Manual inspection doors should be provided every 6 meters straight and near smaller branches. video camera to be used to assess the condition of the ducts. Policy Number: Effective Date: Objective: To eliminate grease collection from the hood and duct which is a fire hazard. 5. 168. If possible.________________ SAMPLE WEEKLY CHECKLIST FOR CLEANING OF KITCHEN HOOD FILTERS Signed by the Director & Engineering Signature Date __________________________ _________________________ Checked by Engineering Technician: Comments: .

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