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Ensure guest safety and satisfaction Avoid costs associated with foodborne illness Improve employee morale and reduce turnover

Successful training involves

Presentation Application Feedback

Developing and Delivering Effective Training

Assess needs Establish learning objectives Choose delivery methods Select instructor Choose materials Schedule sessions Select training area Prepare trainer

To identify a training need

Observe employee performance Survey employees to determine weaknesses Test employees food-safety knowledge Review health inspection reports

Demonstration Lecture Role-play

One-on-one/OJT Technology Group

Job aids


Participants retain

10% of what they read 20% of what they hear 30% of what they see 50% of what they hear and see 70% of what they say 90% of what they say and do

Make sure that you

Are knowledgeable Prepare for the presentation

Use simple language Treat questions and comments seriously

Maintain eye contact

Keep delivery informal Watch participant cues

Keep training practical

Keep sessions short Provide feedback

Create a list of important food-safety practices that foodhandlers should observe. Write a training outline for presenting these practices to your employees.

Ask participants to brainstorm a list of teaching tools and activities for the food-safety practices identified in the previous slide. Create a role-play with participants that focuses on reading cues. Have them exhibit various facial and body language cues that should send a message to a trainer. Ask participants how the trainer should react to each cue.