Professional Documents
Culture Documents
TYPES OF INTERVIEWS
Interviewers come in many styles, shapes, and sizes. They may be trained professionals or rank beginners. They may be
pleasant and encouraging or rude and opinionated. Likewise, there are several kinds of interviews, depending on the
personality and preferences of the interviewer and the instructions from the employer. Generally, in on-campus and
consortia interviews students will be involved initially with a screening interview, one from which the interviewer makes a
recommendation about whether to consider a candidate further. The screening interview is usually (but not always)
conducted by a friendly, encouraging individual who has been trained to follow a fairly structured line of questioning.
Telephone
Be ready for a telephone interview from the moment you apply for a position. Many times a company will ask you
questions the first time they contact you to begin assessing your qualifications. Keep a list with you of the positions you
have applied for, the company it is with, the job description and any other pertinent information. The fact that they cannot
see you is a challenge but also a benefit, use your notes.
Group
Some employers will interview several candidates at the same time or you might find yourself in a social setting with the
other candidates during the interview process. Keep in mind that the employer is always evaluating you. You want to be
seen as a team player.
Panel
A panel is the reverse of the group interview. There are several people from the employer. You might be interviewed by 2-
10 people at the same time. Be sure to make eye contact with each person. When a question is asked you want to direct
50% of your eye contact to the person that asked the question and the other 50% to the other members of the panel. Try to
get everyone’s contact information so that you can write each of them a thank you letter.
One-On-One
This is the traditional format for interviews. Make good eye contact and try to match their “style”. If they are very
conservative and don’t smile it would not be a good idea to try humor in the interview.
On-Campus
The main challenge is that you usually only have 30 minutes with the recruiter. So be sure to use all the time to your
advantage. If there are company representatives in the waiting area, take advantage of the extra “face time” by speaking
with them. Remember, they are always evaluating you
On-Site
When you get an interview that is at the employer’s place of business you need to stay on your toes. You want to be nice to
everyone from the receptionist to people you pass by in the parking lot. You never know what their position is at the
company. Plan your route to the location and make sure you allow for traffic. You do not want to be late to an interview!
Arrive about 15 minutes early but you want to be near the employer about 1 hr before your interview so you can make sure
you have everything together. Take the last 45 minutes to get some water or a bite to eat if you are hungry.
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What Employers tell
When asked what they look for in potential employees, many employers respond by
Employers look for more than technical or specific job-related skills when hiring new employees. Certain characteristics
have been found to be essential in developing an effective team. Employers look for these characteristics during the hiring
process. Knowing these characteristics and being able to identify them in yourself will enhance your success at interviews
and increase your chances of getting the job that you desire.
For an interviewer to identify your strengths in these areas, they need to ask behavior-based or situational questions such
as “Tell me about a time when you had a conflict with a co-worker, and how you resolved it.” This type of question is
becoming more and more common in interviews.
Make sure to offer examples when asked open-ended questions. Answering with just a “yes” or “no” leaves the employer
wondering if you truly stand behind your answer.
Interview Information
The Purpose of an Interview :
Communicate information about yourself – convince employer to hire you
because you are qualified for the position
Goal of Candidate:
Gather information on position and employer. Evaluate position, job-setting,
co-workers.Determine if position is suitable – “Do I want to work here?”
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Goal of Interviewer:
Promote organization.
Attract the best candidate, gather information, and assess candidate’s qualifications.
Determine if the candidate fits the position.
Do not try to avoid these questions, explain the situation honestly and in a positive manner. Try to turn a weakness into a
strength, i.e., “Yes, my GPA is low, but this is because I worked thirty hours a week to put myself through school.”
The end of the interview is usually reserved for your questions. Do not just ask generic questions, and do not ask
questions that could easily be found in company literature. Ask questions that will help you determine if you are a good
match for the position and organization, such as the questions above.
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Ten Rules about Interview
1. Keep your answers brief and concise. Unless asked to give more details,
limit your answers to two to three minutes per question. Tape yourself and
see how long it takes you to fully answer a question.
Unfortunately, generalities often fail to convince interviewers that the applicant has assets. Include measurable information
and provide details about specific accomplishments when discussing your strengths.
3. Repeat your key strengths three times. It’s essential that you comfortably and confidently articulate your strengths.
Explain how the strengths relate to the company’s or department’s goals and how they might benefit the potential
employer. If you repeat your strengths then they will be remembered and—if supported with quantifiable
accomplishments—they will more likely be believed.
4. Prepare five or more success stories. In preparing for interviews, make a list of your skills and key assets. Then reflect
on past jobs and pick out one or two instances when you used those skills successfully.
5. Put yourself on their team. Ally yourself with the prospective employer by using the employer’s name and products or
services. For example, “As a member of __________, I would carefully analyze the __________ and ______.” Show that you are
thinking like a member of the team and will fit in with the existing environment. Be careful though not to say anything that
would offend or be taken negatively. Your research will help you in this area.
6. Image is often as important as content. What you look like and how you say something are just as important as what
you say. Studies have shown that 65 percent of the conveyed message is nonverbal; gestures, physical appearance, and
attire are highly influential during job interviews.
7. Ask questions. The types of questions you ask and the way you ask them can make a tremendous impression on the
interviewer. Good questions require advance preparation. Just as you plan how you would answer an interviewer’s
questions, write out any specific questions you want to ask. Then look for opportunities to ask them during the interview.
Don’t ask about benefits or salary. The interview process is a two-way street whereby you and the interviewer assess each
other to determine if there is an appropriate match.
8. Maintain a conversational flow. By consciously maintaining a conversational flow—a dialogue instead of a monologue—
you will be perceived more positively. Use feedback questions at the end of your answers and use body language and voice
intonation to create a conversational interchange between you and the interviewer.
9. Research the company, product lines and competitors. Research will provide information to help you decide whether
you’re interested in the company and important data to refer to during the interview.
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10. Keep an interview journal. As soon as possible, write a brief summary of what happened. Note any follow-up action you
should take and put it in your calendar. Review your presentation. Keep a journal of your attitude and the way you
answered the questions. Did you ask questions to get the information you needed? What might you do differently next
time? Prepare and send a brief, concise thank you letter. Restate your skills and stress what you can do for the company.
Because of its importance, interviewing requires advance preparation. Only you will be able to positively affect the
outcome. You must be able to compete successfully with the competition for the job you want. In order to do that, be
certain you have considered the kind of job you want, why you want it, and how you qualify for it. You also must face
reality: Is the job attainable?
During the “introduction” the employer will use the first few minutes of the interview, to create a comfortable, friendly
environment so that a meaningful conversation can follow. A mutual topic of discussion such as the weather, sports, or a
major news story, etc., will normally be pursued.
The "employer sell" will cover organizational structure, products or services, geographical location(s), specifics on the
position under consideration, salary (usually not discussed during an initial interview), benefits, etc.
The "candidate sell" is the time spent answering questions about your goals and qualifications and demonstrating your
communication skills.During the "closing", both parties should indicate their level of interest in the other and understand
what the next steps to be taken will be.
Contact Log
It is important to maintain current records of all your job search activities. Record all contact and address information for
each organization to which you apply, updating the log with each follow-up call or letter, interview, etc. Accurate records
can help to remind you about the current status of each job opportunity, as well as when a follow-up should be done.
Interview Ethics
Interview only when sincerely interested in a position with the employer.
Provide accurate information on your qualifications and interests. Never falsify data such as GPA, academic major,
coursework completed or extracurricular activities on a resume or in an interview.
Notify the Cooperative Education and Career Services Office, at least 24 hours in advance, if you cannot make an on-
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campus interview or employer presentation.
Acknowledge invitations for on-site interviews promptly, whether you accept or reject them
Notify employers well in advance if you must postpone or cancel an on-site interview
Men
Necktie should be silk with a conservative pattern
Dark shoes (black lace-ups are best); clean and polished
Dark socks (black is best)
Short hair always fairs best in interviews
No beards – mustaches are acceptable (keep neat and trimmed)
No earrings
No heavy cologne
Women
Always wear a suit with a jacket; or a sheath dress with a jacket
Do not wear extremely high-heeled or platform shoes
Do not wear open-toe shoes or mules (they are more casual)
Conservative hosiery at or near skin color (and no runs!)
If you wear nail polish (not required), use clear or a conservative color
One set of earrings only
Conservative makeup
No heavy perfume
No heavy cologne
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Preparing the Interview
An interview provides the hiring manager a perfect opportunity to identify the applicant best qualified and best suited for
the organization. Conducted properly, it is a valuable tool in the hiring process.
Before your interview find out everything you can about the company (read their annual report which can be obtained by
telephoning them). Re-read your application, thinking through your own career and the questions they might ask you. You
should try to anticipate the general questions which they will ask and also prepare some questions to ask them.
To do well at the interview you will need to convince the interviewer you are technically qualified to do the job. You will
also need to show that you are sufficiently motivated to get the job done well and that you will fit in with the company's
organizational structure and the team in which you will work.
You should dress smartly for the interview and should leave home earlier than you need to on the day of the interview -
you may be delayed by traffic or for other reasons. Be courteous to all employees of the company. At the interview itself
you must be positive about yourself and your abilities - but do not waffle.
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Here are some tips:
Many employers will use your resume as a source of questions during the interview. Review your resume prior to the
interview and be able to develop answers to questions that relate to your employment and educational experience listed on
your resume. Be prepared to discuss gaps in employment. If called upon, you must be able to demonstrate the skills you
stated on your resume. Focus your answers on the skills and experience that will be most useful to the position you are
interviewing for.
Researching the company you are interviewing with and the position you are pursuing demonstrates genuine
interest and initiative. It will be obvious to the interviewer whether you did your research or not. Many interviewers
will focus questions on finding out how much preparation you did for the interview.
The Internet
Company brochures and year end statements
The area Chamber of Commerce
Networking – ask friends, relatives, teachers, social and business contacts
You do not need to know everything possible about the company. The information most helpful for the interviewing
process includes knowing the product manufactured or service offered. You should find out the size of the company and if
they have multiple locations. Who are their competitors? Did they recently merge with another company? What is their sales
volume and is that down or up from previous years?
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4. Consider your potentials as an employee
Why do you feel you can do the job?
What makes you qualified for the job?
What do you have to offer the company or organization?
Why do you want to work for the employer in question?
Do you know the interviewer’s name? If not, get it from the receptionist before the interview.
Do you have all necessary information for the interview? This includes items such as resume or personal data sheet,
names and addresses of references, pen and note pad.
Is there someone you could do a practice interview with? You will benefit from suggestions for improvement.
Do not forget the most obvious research, simply knowing where you are going BEFORE the interview. What is the company
address? How long should you plan for travel time? Drive by the company to be sure that you know how to get there and
how long it will take. Also, remember to give yourself an extra 10-15 minutes in case they ask you to complete their job
application.
Consider how the position relates to your talents and goals, such as specialty area and opportunities for advancement.
Schedule the interview at a time that will not conflict with your working hours. Most interviewers will understand you not
wanting to take off work at your current position to interview for other jobs.
Find out the name and position of the person you will meet with and get his/ her telephone number in case an emergency
arises.
Be prepared with answers to why you want to work at that particular organization, and how you would be the best
candidate for this position. Understanding the company, their mission and their environment will help you with these
questions.
Dress properly for the interview. Dress slacks, dress shirt, a tie and possibly a sport coat for men. Women should wear a
knee length (or longer) skirt or pants, and blouse. If a skirt is your choice, be sure to wear nylons. Don’t forget the dress
shoes.
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Interview Self Evaluation
Think about an important interview you have had. Evaluating your performance in that
interview will help you to prepare for a future one:
1. List 3 things which made the interview a success.
2. a) List 3 things about the interview that you would change
b) For each of these three items, explain what you are going to do to improve for your next
interview.
3. Were some of the interviewer’s questions difficult to answer? What were they? How would
you respond if asked again?
4. What skills/qualities was the employer looking for? How could you better present these
skills next time?
5. What further information do you need in order to determine if you would accept an offer?
6. What do you like/dislike about this company? (Consider a graph or other way to rate and
compare the companies with which you have interviewed).
Selling Yourself
What to Say
Introduce yourself with a smile and firm handshake. Maintain good eye contact during conversation.
Demonstrate to the recruiter what you want to and can do for the employer today, based on employer research. Give two
minute commercial.
Show interest in what the interviewer is saying, by nodding your head and leaning toward him/her occasionally.
Give positive answers to negative-based questions.
Ask the recruiter prepared questions.
Initiate the next step by asking what the next step is.
Ask for the recruiter’s business card for future contact. Immediately after you leave make notes of important points of
discussion.
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1. Personal and Education
This part is used to give the interviewer relevant information concerning you personally and about your educational
background. This does not include personal information such as marital status, children, etc. This does include
information such as: hometown or state and/or personal attribute(s). The education should be either the latest obtained
and/or major field if relevant to job objective.
What to Do
Arrive 10-15 minutes early.
Use time wisely to review employer research information.
Have pen and paper. Asking to borrow a pen indicates lack of preparation.
Be enthusiastic. Recruiters remember a positive attitude.
Listen carefully to the interviewer’s complete question before responding.
If needed, pause and take time before answering difficult questions.
Keep going even if you feel you made a mistake.
Carry extra resumes, references, etc. organized in a portfolio
Unless asked, do not discuss salary and benefits.
Know Yourself
What are my skills and abilities? What are my strengths?
How do my skills and experiences relate to the position and employers’ needs?
What contributions will I bring to the employer?
Am I willing to relocate?
How do my values compare to the philosophy of the organization?
What points do I want to be sure to get across during the interview?
How does this position fit into my career goals?
If interviewing in a country other than your home country, do you understand the
cultural expectations?
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Prepare Yourself
Obtain a copy of the job description.
Use the employer information and the employer’s websites to gather information (annual reports, employee handbooks,
policy statements, employee newsletters) on the organization.
Locate the employer’s home page on the Internet.
Conduct informational interviews with persons in similar positions to learn about the career field and how your skills may
apply.
Develop a list of appropriate questions that reflect your research.
Be sure to know the culture of the country where you are interviewing. U.S. employers are expecting you to articulate your
future career goals and past accomplishments. They are assessing you according to American values such as self-
confidence, initiative, directness, and individualism.
Practice
Review attached list of questions most asked during an interview as well as list of questions to prospective employers.
Practice answering interview questions (out loud).
Schedule a mock interview, through the Office of Career Services, to gain experience and feedback.
Be aware of your body language…what is your body language under pressure?
Remember to smile and be yourself!
Checklist
Confirm date, time and place of interview.
Pack several copies of your resume; a list of references, including names, titles, addresses and telephone numbers; writing
samples if appropriate; and letters of recommendation.
Dress appropriately (conservative business attire).
Be punctual. Plan to arrive early.
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you decide whether you want to work for a specific organization.
One of the best ways to find company information is on the Internet. You should be able to find plenty of information to
get you started by exploring the Web with a good browser and search engine. Just entering the company name in the
search engine will usually result in success.
Here are five things that most employers want to know about you.
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Why have you been unemployed so long?
5. They want to know if you want their job with their company.
What are you looking for in a position?
Who else are you interviewing with?
Why are you interested in this position?
What do you know about the company?
Selling Yourself
What to Say
Introduce yourself with a smile and firm handshake. Maintain good eye contact during conversation.
Demonstrate to the recruiter what you want to and can do for the employer today, based on employer research. Give two
minute commercial.
Answer questions with:
" Yes, for example (accomplishment/result statement)" and
" No, however (accomplishment/result statement)"
Show interest in what the interviewer is saying, by nodding your head and leaning toward him/her occasionally.
Give positive answers to negative-based questions.
Ask the recruiter prepared questions.
Initiate the next step by asking what the next step is.
Ask for the recruiter’s business card for future contact. Immediately after you leave make notes of important points of
discussion.
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3. Recent Work History/Life Experiences
This is the time for the job seeker to relate to the employer two accomplishments/results of the job seeker that indicate
why he/she is the best candidate for the position sought.
What to Do
Arrive 10-15 minutes early.
Use time wisely to review employer research information.
Have pen and paper. Asking to borrow a pen indicates lack of preparation.
Be enthusiastic. Recruiters remember a positive attitude.
Listen carefully to the interviewer’s complete question before responding.
If needed, pause and take time before answering difficult questions.
Keep going even if you feel you made a mistake.
Carry extra resumes, references, etc. organized in a portfolio
Unless asked, do not discuss salary and benefits.
Resume Language
Use action verbs such as “developed,” “managed,” “coordinated,” and “maintained.”
Don’t use “I” to start every sentence.
Do use your own words to explain your experience
Proofread carefully!
Resume Information
Keep your name, phone number and address current.
Include dates of employment in a month/year format (example: 05/02 – 08/02).
Include references. Use a separate sheet if necessary.
Resume Appearance
Use 1” margins on all sides.
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Use a standard font that is easy to read.
Use bold font and italics to highlight information.
Make sure to leave some white space in between sections.
Don’t label your resume. The title “Resume” is unnecessary.
Your resume can be longer than 1 page. A good rule of thumb is 1 page for each 10 years of work history.
COVER LETTER
Why should I include a cover letter along with my application?
A cover letter can be a helpful tool to highlight your skills. Use a cover letter to show how your skills are appropriate for
the job. A cover letter can also be used as a marketing tool – think of it as your personal sales brochure! You should use a
cover letter anytime you use a resume.
INTERVIEWING
The job interview is your chance to impress the interviewer with your skills and confidence. These few simple steps can
help you prepare.
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At the Interview
Arrive on time. Try to be a few minutes early if possible.
Try to relax. Be yourself.
Show self-confidence – make eye contact; answer questions in a clear voice.
Remember to listen.
Think before answering questions. Try to make your answers as clear as possible.
Avoid negative body language – crossing your arms, swinging your foot or leg, slouching, covering your mouth while
speaking.
When given a chance, ask any questions that you have prepared in advance. You can also follow up on anything that the
interviewer tells you during the interview.
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What do you find most frustrating at work?
Tell me about a project that got you really excited?
How do you define doing a good job?
What makes a job enjoyable for you?
Under what conditions do you work best?
What is your greatest strength/weakness or deficiency?
Tell me about a work task you enjoy.
Goals
What are your 5-year goals?
Tell me what "success" means to you.
What does "failure" mean to you?
Do you consider yourself successful?
Do you set goals for yourself and how do you do that?
Communication
Tell me about a work situation you had that required excellent communication skills.
Do you prefer to speak directly with someone or send a memo?
How would you grade your ability to communicate with upper level management, customers, and peers?
What was more important on your job, written or oral communication?
Flexibility
Tell me about the last change which occurred in your office. How did you handle it?
I'm interested in hearing about the last time you took a risk. What was it and in retrospect, was it the right decision?
How important is communication and interaction with others on your job? How many departments did you deal with? What
problems occurred?
Tell me about a time when a work emergency caused you to reschedule your work/projects.
Give me an example of the last time you went above and beyond the call of duty to get the job done
In what areas do you typically have the least amount of patience at work?
Stress
Tell me about a deadline you had to meet. How much advance notice did you have?
You have worked in a fast paced environment. How did you like the environment?
What kinds of decisions are most difficult for you?
What is the most difficult work situation you have faced?
What types of jobs do you have the most difficulty with?
What do you do when you're having trouble with your job?
What do you do when you have a great deal of work to accomplish in a short period of time?
Manageability
What do you do when you're having trouble with a boss?
If your boss knew you were interviewing, what would he say?
What do you feel an employer owes an employee?
Your supervisor tells you do to something in a way you know is dead wrong. What do you do?
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If your supervisor unfairly criticized you, what would you do?
Would you like to have your boss's job? Why or why not?
Tell me about a time when your manager was in a rush and didn't give you enough attention.
What are some of the things about which you and your boss disagree?
What are some of the things your boss did that you disliked?
In what areas could your boss have done a better job?
I would be interested to hear about an occasion when your work or an idea was criticized, what was criticized, who
criticized you, and how did you handle it?
Describe the best manager you ever had. The worst. What qualities did each of them have?
If you are interviewing with a consulting company you have a high probability of running into a Critical Thinking or Case
Interview Question. These might sound ridiculous but they are gaining clout with big business. This type of interview
requires much more of a two way communication between the candidate and the interviewer.
They are not necessarily looking for the “right” answer but rather they want to see common sense, creativity and problem
solving skills.
Question:
How many jellybeans will fit in a 747?
Possible answer:
Does the plane have seats in it? As that would affect how many I could fit in. Also when do I need this information and
what will we use it for? What size jellybean? Can I grind them up or melt them to get more in? Do we want to get more in?
Does it have to take off and land? Can I fill up the fuel tanks? Etc…
Question:
Why is a man-hole cover round?
Possible Answer:
Because it is covering a round hole and that is the most effective use of materials. Also because a round cover cannot fall
into the round hole it is covering.
Or they might ask you about a current case they are working on. You want to use the same problem solving skills as you
would in a Hypothetical Interview: Steps to problem solving:
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6. Discuss how you would evaluate the effectiveness of your solution
Introductory Questions
Tell me about the one thing in your life you're proudest of.
You've changed jobs frequently. What makes you think that this position will be different?
What qualities do you think are necessary to make a success of this job?
Is there anything that will prevent you from getting to work on time?
Is there anything that will prevent you from working the job’s regular hours?
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What kind of person do you get along with the best?
Define cooperation.
Tell me about an occasion when, in difficult circumstances, you pulled a team together.
What do you find most challenging in working with co-workers?
Do you function more effectively as a team member or as an individual contributor?
Describe the most difficult customer you have dealt with. What was the situation and how did you handle it?
Describe a group project you were recently involved in. Describe your role, the purpose of the project, how you handled
differences of opinion. What was your outcome?
What do you do when you know you are right and others disagree with you?
How do you build consensus?
Define teamwork.
Describe the most difficult problem you had to solve. What was the situation and what did you do? Would you do anything
different next time?
In general, how do you handle conflict?
Describe a creative solution that you have developed to solve a problem.
What solution are you the proudest of?
Describe a time when you had to use fact-finding skills.
What has been your most important work-related idea?
Who or what caused you the most trouble in implementing your ideas?
What kinds of problems do you normally experience in a day?
Tell me about a situation that got out of control. How did you handle it?
Describe the best/worst co-worker you’ve ever had.
Tell me about something you achieved as a group member.
How would you define a good working atmosphere?
Tell me about a time you came up with a new idea. Were you able to get it approved? If so, how did you go about it?
Can you think of a time an idea of yours was rejected? Tell me about it.
Tell me about a time an idea or task of yours was criticized.
Tell me about a time you had to work according to a policy you disagreed with.
How do you go about making important decisions?
Tell me about the last time you made a good decision and describe what it was and what the results were.
Tell me about an important decision or judgment call you’ve had to make on the job.
Describe the worst decision you ever made and how you corrected it.
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If you could start again, what major would you choose?
Why are you applying for a job in a field other than your major?
Give me an example of a problem you've had at school and how you solved it.
How does your degree prepare you (a) for a career in [industry] or (b) to excel as a [job title]?
What qualifications do you have beyond academics that qualify you to make a successful transition into business?
Asking questions indicates to the employer that your job search has been well thought out. Your interest in the
organization resulted in thorough research and preparation.
The following are samples of questions prepared to start you thinking about questions you can ask in an interview. Do not
memorize these samples but do sit down, study them and figure out how they translate into suitable questions for the
organization you are interviewing. Prepare questions to ask the interviewer, such as:
What do you think are the three key skills/strengths vital to this position?
What characteristics do the achievers in this company seem to share?
Is there a lot of team project work?
What would I be expected to accomplish in the first six months on the job? in the first year?
What are some of the department’s ongoing and anticipated special projects?
Identify a typical career path in your organization for someone with my qualifications.
How is an employee evaluated and promoted?
What is the retention rate of individuals in the position for which I am interviewing?
Tell me about your initial, as well as future training programs.
What are the challenging facets of this job?
What industry trends will occur in this company?
Describe the work environment.
What are the company’s strengths and weaknesses?
Who are your clients? May I talk with one?
Who are your competitors?
What kinds of computers and programs do you use? Will I have my own computer?
How would you describe your company’s personality and management style?
Is it company policy to promote within?
Tell me the work history of your top management.
What are your expectations for new hires?
What is the overall structure of the department where this position is located?
What qualities are you looking for in your new hires?
Is this a new position or a replacement? What happened to the person who held it previously? Is there someone already
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employed by the firm who thinks they should have this position?
What is the next step in the hiring process for this position?
Do not ask about salary and benefits.
Will I work independently or with others?
Who directly supervises this position? What is his or her background? What's he or she like? May I talk to other people who
report to this person?
Are there any recent or anticipated changes in the structure of the organization (mergers, cutbacks)?
If I want to further my education, does the organization offer tuition benefits?
Can I provide you with any other information to help you in the decision making process?
Will I have a written employment agreement?
Does your company require that I sign a non-compete agreement?
How many women and minorities hold management positions in your company?
Where do the other employees live? How far away are these communities? Can you describe them? What is the commute
like?
How many other candidates are you considering for this position? What can you tell me about them?
How soon can I expect to hear from you?
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What special skills or knowledge have you gained to help in this job?
Describe an important project you worked on.
What sort of person do you enjoy working for?
Define excellent customer service.
You have a lot of experience. Why would you want this job?
What do you consider your greatest strength?
What is your most significant professional accomplishment?
What was the last job related book you read?
What was your favorite job? Why?
You've stayed with the same organization for years. Why have you decided to leave?
You have supervised people in the past. What were their titles and what type of supervision did you give them?
How do you motivate people?
Have you ever fired anyone? What were the circumstances?
Have you ever hired anyone? Why did you choose them?
What do you do when you're having trouble with an employee?
What type of supervisory training have you completed in the last two years?
How did you communicate bad news to your staff?
What makes someone a good supervisor?
Who reports to you? What are their job functions?
What is the employee turnover rate in your area?
What do you think is the reason for this rate?
What programs have you put in place to build morale?
How do you plan your day?
Describe your management style.
How do you measure success as a supervisor?
How do you decide who needs what training?
How do you measure success in training?
If you are hired, what will you do in your first 30 days?
Describe one change you made in your last job that was very beneficial.
Describe a time when you and your supervisor disagreed on how to accomplish a goal.
Describe a change you made in your job that you feel is innovative or that you are very proud of.
How do you handle unpopular manage,emt decisions?
How do you proceed when you need to make a decision and no policy exists?
How would you define “leadership”?
Describe a time when you were able to influence an outcome in a positive way.
What have you done to become more effective in your job?
How do you orient new employees to your department?
How do you plan an interview?
What do you look for on resumes and applications?
What criteria do you use for making decisions on hiring?
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Software/Technical Questions
Tell me about the types of word processing you did on your last job.
What would you say are the major technical skills needed for this position?
What certifications/classes have you completed this last year? Were any of them required by your supervisor?
What software programs do you use most often in your current position?
Give me an example of a technical problem you had to solve. How did you implement the solution?
What software do you have experience with? How would you describe your experience level for that software?
It is recommended that you allow the employer to bring it up. Otherwise, wait until you have been offered the position.
YES, YES, YES. Thank you notes are a major factor in securing any position. They should be sent within 24 hours after an
interview and should emphasize what you can contribute to the organization.
It is absolutely essential to have a written agreement. Written agreements protect both you and the employer.
An answering machine with a professional sounding message is essential. Employers may not call back to arrange
interviews but they will leave a message.
In person (if possible) and in writing. Write a letter of resignation thanking the employer for the opportunities that you
were given to:
Be honest but do not be critical. Do not burn any bridges. Give 2 weeks notice whenever possible. Some employers will not
want you to remain for the 2-week period. Do not take it personally. Just move on.
6. If you get bad vibes during the interview, how do you politely decline?
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Be honest. The employer will appreciate you not wasting their time. Let them know you do not think it is a good fit and you
appreciated their time.
3. Over-emphasis on money
6. Late to interview
9. Unwillingness to relocate
12. Inability to express self clearly; poor voice, poor diction, poor grammar
24. Cynical
Even though the interview is over, your work is far from complete...
After each interview mentally review the questions asked by the interviewer and your responses to them. Were you caught
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“off-guard” by any questions? Could you have answered a question better, in more detail, or in a more focused manner?
Quiz yourself after each interview and take notes. This will enhance future interview efforts.
It is advisable to send a thank you letter to the person(s) who interviewed you within twenty-four hours after the interview.
It reinforces your interest in the position and can serve as an additional opportunity to separate you from the other
candidates by recalling a notable topic or attribute discussed in your interview.
Most employers will tell you when you can expect to hear from them. If you do not hear by that date, it is appropriate for
you to call them.
If the employer requests additional materials, such as an application, transcript, or references, send them as soon as
possible.
If an employer indicated an interest in pursuing things further with you, but you are no longer interested in the
opportunity, inform him/her of that fact as soon as possible.
Type or handwrite the letter. E-mail is not as personal, therefore it should be used in conjunction with a personal letter. If
you absolutely cannot write a letter, an e-mail is better than not following up at all.
Send a letter to appropriate individuals you interviewed with (always send to the main interviewer).
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Restate employment objective.
Answer the question – “What can you do for them?” based on something specifically discussed during your contact. Use
accomplishment/ results statements that demonstrate your ability to meet those needs.
September 8, 2006
Mr. Dominic Philips
Vice President Human Resources
Universal Tire Corporation
2000 Park Drive
Grand Rapids, MI 49525
As I was leaving your office on September 8, 2006 I was reflecting upon how much I enjoyed meeting with you and
learning more about Universal Tire Corporation. I appreciate the time you spent with me discussing your opening for an
Outside Sales Representative.
I believe my internship with Shemax, Inc. and my educational background in Marketing and Business Administration make
me an excellent candidate for the position. You mentioned the importance of having an outgoing person with a lot of
initiative. I feel that my experience in using my marketing, communication and customer service skills would exceed your
expectations if given the chance.
I was also very impressed with Universal Tire’s commitment to investing in your employee’s future though the Tuition
Reimbursement Program you mentioned. I look forward to hearing from soon. In the meantime, please call me at 271-3162
if there is any additional information I can provide to help you in your decision.
Sincerely,
Mary Johnson
*************************************************************************************************************************
Gender neutral evaluation means that the factors that are considered and the way in which those factors are applied must
be free of any gender bias (favouring neither male nor female-dominated jobs).
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No. The emphasis is on not favouring either male or female dominated jobs, but to deal with all jobs in an unbiased way.
In the past, job evaluation plans have tended to overlook some aspects of work traditionally done by women. The new plan
removes those biases.
The gender neutral job evaluation plan employs a factor point rating method of job evaluation. Factor point rating is an
analytical and quantitative method of evaluation and was chosen because it is particularly suited to the consistent
evaluation of work that is dissimilar and diverse in nature. The plan assesses the skill, effort, responsibility and working
conditions that are inherent in each job. Points are assigned for each of 10 subfactors and then totalled to provide a
“score” for the job.
Each committee member, carefully studies the questionnaire (often spending an hour individually), and assigns tentative
ratings for each subfactor. He/she makes note of any areas where clarification or additional information is needed, and
then asks about these areas in the interview. After the interview, the committee members discuss their individual ratings
and come to a consensus. By having four individuals consider each position independently, and then discuss their rating,
each job benefits from the perspective brought by each rater. The consensus approach ensures a thorough analysis and
agreement on each factor for each job. The ratings and the rationale and/or the relevant references in the factor/degree
descriptions or the committee rating notes are recorded.
How can you evaluate positions fairly when the language in the evaluation plan seems so general?
The degree levels for each subfactor are defined in such a way that there is sufficient detail to differentiate amongst jobs,
but still allow flexibility to accommodate the diverse range of jobs in the bargaining unit. The factor and degree definitions
given in the plan provide the basic framework for evaluation, but there is much more to guide the raters. Raters refer to a
variety of information and guidelines including the subfactor definition, degree level descriptions, and reference to
benchmark jobs. In addition, “Notes to Raters” guidelines have been developed to provide interpretation guidance and
direction for committee members.
Is the interview really necessary when the committee has the questionnaire?
The pilot project in 1992 confirmed our belief that the extra time required for the personal interview is well worthwhile.
Although most organizations rely solely on a written questionnaire for job evaluation purposes, we found that the
interview provides the committee with an extremely valuable opportunity to clarify the questionnaire information as well as
to answer participant questions about the process.
Once the Committee has completed the review and if the job is rated at a higher pay grade, the incumbent’s salary will be
paid retroactive to the date the duly signed Position Questionnaire was received by the Human Resources Office. The
incumbent’s new salary shall be determined by application of Article 28.05 of the Collective Agreement. “When an
employee is promoted or reclassified to a higher paying position, the employee will receive the rate of pay which is the
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next highest rate in the new scale.”
If a position is evaluated lower than the current rate, the incumbent shall maintain the current rate as a red-circled rate for
as long as the incumbent holds the position. Employees will be eligible for salary increments within the assigned pay
grade. The reevaluated rate shall become effective as soon as the incumbent leaves the position.
Hypothetical Interviews
Employers will sometimes “put” you in a work situation to test your problem solving skills. You must be able to think on
your feet and analyze the situation while keeping in mind the company's culture and values.
Don’t concentrate so much on what your final answer is but that you show a logical thought process in developing your
answer. There is sometimes no “one” right answer but there are definitely wrong ones.
Steps to problem solving:
Examples:
How would you handle it if a co-worker confided in you that they have seen another employee stealing from the company?
What would you do if 2 out of 3 people did not show up for their shift?
What would you do if your supervisor asked you to do something that you felt was unethical? Do you feel it is unethical to
charge two different prices for the same service?
Stress Interviews
If you feel that you are being interrogated rather than interviewed you might be in a “stress or direct interview.” The
employer may be interested to see how you handle pressure. They will ask direct questions that will put you on the spot.
The trick is to stay calm and composed while addressing their concern or answering the question.
Examples:
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