MAXIS-Annual Report 2010

Maxis Berhad (867573-A)
Hello toMoRRoW
Annual Report 2010
AnnuAl RepoRt 2010
Maxis Berhad (867573-A)
ANNUAL REPORT 2010

HELLO TOMORROW
Annual Report 2010
The future is not around the corner. Its already here. Every day millions of people across Malaysia are waking up to experiences they never thought possible. New generations are growing up in a world filled with potential. Today is a day like never before.
This annual report is printed on 100% recycled and environmentally friendly paper
maxis berhad annual report 2010
annual report 2010
Contents
Introduction 4 5 6 Our Company Our Mission Our Vision and Values
Financial statements 2010 118 Directors Report Financial Statements 123 Income Statements 124 Statements of Comprehensive Income 125 Statements of Financial Position 127 Statements of Changes in Equity 130 Statements of Cash Flows 133 Notes to the Financial Statements Supplementary Information Statement by Directors Statutory Declaration Independent Auditors Report to the Members of Maxis Berhad Size of Shareholdings Distribution Table According to Category of Shareholders Directors Interest in Shares 30 Largest Shareholders Information on Substantial Shareholders
Corporate Highlights 8 10 12 13 14 16 18 Performance Highlights Financial Highlights Operating Performance Indicators Segmental Analysis Financial Calendar Awards & Recognition Milestones 2010
219 220 221 222
Corporate Profile 26 27 28 30 Corporate Structure Corporate Information Board of Directors Board of Directors Profiles
Analysis of shareholdings 224 225 226 227 229
Business Review 36 42 50 52 60 64 71 78 Chairmans Statement Chief Executive Officers Statement Senior Management Senior Management Profiles Customers Innovation Our People Corporate Responsibility
other Information 232 236 256 263 266 268 List of Properties Held by Maxis Berhad Disclosure of Recurrent Related Party Transactions Additional Disclosures Glossary Maxis Centres Maxis Exclusive Partners
Reports 84 92 104 110 111 Audit Committee Report Statement on Corporate Governance Internal Control Statement Directors Responsibility Statement Risk Management
Annual General Meeting 276 279 Notice of Annual General Meeting Form of Proxy
introduction
oUR CoMPAnY
Maxis Berhad (Maxis or the Company) is now an integrated communications service provider in Malaysia with 13.95 million mobile subscriptions as at 31 December 2010. Together with its subsidiaries, Maxis provides a full suite of communications services on multiple platforms to meet the growing needs of individual subscribers, families, small and medium enterprises, large corporations and the government in Malaysia. Maxis was listed on the Main Market of Bursa Malaysia Securities Berhad in November 2009. As an industry pioneer, Maxis has led the Malaysian market in offering innovative mobile products and services since its inception in 1995. It was the first to launch 3G services, Maxis3G, in March 2005. In 2006 it was among the first mobile service providers to use HSDPA, a high-speed feature of the 3G network. In 2009 it was the first to introduce HSPA+, the latest advancement in 3G/HSPA network capabilities, to enhance the delivery of wireless broadband services to the market. Maxis was also the first telecommunication services provider to introduce a range of smartphones to Malaysia including the BlackBerry and the Apple iPhone. In 2010 it set an industry milestone by building the largest 3G network with 76% population coverage and by signing the landmark HSBA agreement with Telekom Malaysia Berhad as well as the infrastructure share agreement with Tenaga Nasional Berhad.
In comparison with global mobile operators, Maxis is a leading provider of non-voice services, with 38.1% of its total mobile revenue derived from such services and with 7.2 million active mobile data users. Its partnerships with leading global content and applications companies such as Western Union, PayPal and the Barclays Premier League are central to delivery of the leading-edge services that its customers have come to expect. Its activities also contribute towards building a local content eco-system to encourage the Malaysian content industry. Maxis track record of enabling innovation, delivering excellent customer experiences and adding value to stakeholders has earned the Company recognition over the years. In 2010, Maxis was one of five finalists in the Best Mobile Operator category at the World Communication Awards, being the only Malaysian company to be nominated for this prestigious award. Maxis also won Asias Best Employer Award 2010 from Singapores Employer Branding Institute. In its pursuit of Corporate Responsibility, Maxis has played a role in serving local communities. Since 2002, Maxis has been dedicated to working in collaboration with the Ministry of Information Communications and Culture of Malaysia (KPKK) and the Malaysian Communications and Multimedia Commission (SKMM) on the Bridging Communities programme to widen Malaysias access to digital platforms.
introduction
oUR MIssIon
malaysia's leading mobile communications service provider
the nation's premier integrated communications service provider
introduction
oUR VIsIon AnD VALUes
Our vision
to bring the future to our customers lives and businesses, in a manner that is simple, personalised and enriching, by efficiently and creatively harnessing leading-edge technology and delivering a brand of service experience that is reliable and enchanting.
Our values
simple CreatiVe trustWorthY braVe
Corporate highlights
PeRFoRMAnCe HIGHLIGHts
Revenue
RM8.9 b
42% revenue share (1)
42% revenue share (1) in 2010 50.4% incremental revenue share (1) in the 2nd half of 2010 Revenue growth driven by strong net adds, innovative data services and strong smartphone take-up
Non-voice (2)
38% of mobile revenue

22% growth
Over 50% of non-voice revenue from mobile data and wireless broadband Wireless broadband growth of 78% to RM354 million revenue Mobile data growth driven by 3-fold increase in data usage 7.2 million active mobile data users
Subscriptions
13.9 m
13.5% growth
Widened subscription base gap with competition; 44% share of net adds (1) Solid prepaid momentum from youth, migrant segments and emerging markets Wireless broadband take up more than doubled to nearly 600,000 subscriptions. Share of net adds 42% since the 3rd quarter of 2009 Continued leading position in the Corporate and SME mobile sectors Outstanding EBITDA margin at 49.8%, among the highest globally EBITDA margin of 50.6% in the 4th quarter of 2010 Strong control measures on operating expenses and bad debt
EBITDA (3)
RM4.4 b
49.8% margin
Profit After Tax
RM2.3 b
25.9% margin
Outstanding PAT margin of 25.9% PAT margin of 26.4% in the 4th quarter of 2010 Healthy balance maintained between optimising earnings from maturing mobile business, while continuing to invest prudently in growing data revenues
CAPEX
RM1.4 b
16.3% of revenue
Fastest and largest 3G network covering 76% of population Continued investment begun in 2009 into expanding and enhancing 3G footprint, transmission networks, fixed access, quality and modernisation Agreement with Telekom Malaysia Berhad to have access to their High Speed Broadband network to complement select own fibre network build-out RM3 billion dividends declared or proposed for 2010 Net debt (5) to ebitda (3) ratio at 1.04x
Free Cash Flow (4)
RM2.3 b
21.5% growth
notes (1) (2) (3) (4) (5) Among top 3 operators in Malaysia based on published results Non-voice revenues include SMS, Advanced Data Services ("ADS"), wireless broadband and Value Added Services ("VAS") Excluding handset amortisation Free Cash Flow is defined as cash flows from operations less capex, handset subsidies, interest expenses and finance lease repayments Net debt is calculated as total interest bearing financial liabilities (including deferred payment creditors, loan from a related party, borrowings and derivative financial liabilities) less cash and cash equivalents
FInAnCIAL HIGHLIGHts
The financial highlights set out on pages 10 to 13 are prepared on the assumption that the business combination comprising the acquisitions of the Malaysian businesses by the Company from its immediate holding company had been effected on 1 January 2006. This is to provide a meaningful comparison of the financial performance between the reported periods.
Financial Highlights 2010 RMm 2009 RMm YOY %
Financial Indicators Revenue EBITDA (1) Profit from operations Profit before tax Profit for the financial year Profit attributable to shareholders Financial Ratios EBITDA margin (4) PBT margin (5) PAT margin (6) Interest cover ratio (7) Earnings per ordinary share (sen) - basic (8) - fully diluted (9) 8,869 4,416 3,343 3,132 2,295 2,295 8,611 4,337 3,055 3,007 2,232 2,232 3.0% 1.8% 9.4% 4.1% 2.8% 2.8%
(3) (3) (3) (3)
49.8% 35.3% 25.9% 13.9 30.6 na
50.4% 34.9% 25.9% 39.7 29.8 na
-0.6% 0.4% -65.0% 2.7% n/a
10
Revenue
RMm 10,000
8,450 8,611 8,869
EBITDA and EBITDA margin

RMm
53.8% 52.1% 46.7%
5,000 4,000 3,000 2,000 1,000

3,743
50.4%
49.8%
4,402 3,590
4,337
4,416
8,000 6,000 4,000 2,000
6,957
7,690
06
07
08
09
10
06
07(2)
08
09
10
Profit attributable to shareholders

RMm 2,500 2,000 1,500 1,000 500
2,105 1,980 2,400 2,232 2,295
Earnings per ordinary share

Sen 35 28 21 14 7
28.1 26.4 32.0
29.8
30.6
06
07(2)
08
09(3)
10(3)
06
07(2)
08
09(3)
10
notes (1) EBITDA is defined as profit before finance income, finance cost, taxation, depreciation and amortisation, allowance for write down of identified network costs and one time costs in relation to Maxis' listing and quotation exercise ("Listing"). (2) Includes a one-off Equivalent Cash Consideration charge of RM505 million, being options settlement cost arising from the privatisation and delisting of Maxis Communications Berhad. (3) Includes one-time costs of RM103 million comprising (i) the discount for shares issued to retail investors in relation to the Listing of RM53 million and (ii) the Listing and related expenses of RM50 million. (4) EBITDA margin is defined as EBITDA divided by revenue. (5) Profit before tax (PBT) margin is defined as PBT divided by revenue. (6) Profit after tax (PAT) margin is defined as PAT divided by revenue. (7) Interest cover ratio is defined as profit from operations divided by finance costs. (8) Basic earnings per ordinary share is defined as profit attributable to shareholders divided by 7,500 million shares. (9) Not applicable as there are no outstanding instruments convertible into new ordinary shares.
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oPeRAtInG PeRFoRMAnCe InDICAtoRs
Operating Performance Indicators 2010 RMm 2009 RMm YOY %
Mobile Performance Indicators Number of mobile subscriptions (000) - Postpaid - Prepaid - Wireless broadband (1) - Total Monthly ARPU (RM) - Postpaid - Prepaid - Wireless broadband - Blended Average monthly MOU per subscription (minutes) (2) - Postpaid - Prepaid - Blended Capital Expenditure Total capital expenditure (RMm) - Telecommunications network - Others - Total 1,289 155 1,444 2,673 10,687 594 13,954 104 36 68 50 357 124 172
2,711 9,316 264 12,291
-1.4% 14.7% >100% 13.5%
104 41 97 56
0% -12.2% -29.9% -10.7%
372 117 175
-4.0% 6.0% -1.7%
1,133 110 1,243
13.8% 40.9% 16.2%
notes (1) Defined as customers who have subscribed to data plans via a modem. (2) Average monthly MOU per subscription excludes roaming partner minutes but includes free minutes effective June 2007.
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seGMentAL AnALYsIs
Segmental Analysis 2010 RMm 2009 RMm YOY %
Segment Revenue Mobile services Fixed line services International gateway services Other operations Total Segment Results (1) Mobile services Fixed line services International gateway services Other operations Total 3,282 48 9 4 3,343 3,070 23 28 (66) 3,055 (2) 6.9% >100% -67.9% >100% 9.4% 8,279 185 405 8,869 8,005 187 419 8,611 3.4% -1.1% -3.3% 3.0%
notes (1) Segment results represent profit before interest and taxation. (2) Includes one-time costs of RM103 million comprising (i) the discount for shares issued to retail investors in relation to the Listing of RM53 million and (ii) the Listing and related expenses of RM50 million.
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FInAnCIAL CALenDAR
31 May 2010
30 June 2010
17 september 2010
Announcement of the unaudited consolidated results for the first quarter and three months ended 31 March 2010. Announcement of the first interim single-tier tax exempt dividend of 8.0 sen per ordinary share in respect of the financial year ended 31 December 2010.
Payment of the first interim singletier tax exempt dividend of 8.0 sen per ordinary share in respect of the financial year ended 31 December 2010.
Entitlement date for the second interim single-tier tax exempt dividend of 8.0 sen per ordinary share for the financial year ended 31 December 2010.
15 July 2010
30 september 2010
15 June 2010
Payment of final single-tier tax exempt dividend of 3.0 sen per ordinary share in respect of the financial year ended 31 December 2009.
Payment of the second interim single-tier tax exempt dividend of 8.0 sen per ordinary share in respect of the financial year ended 31 December 2010.
First Annual General Meeting. 30 August 2010 15 June 2010 Announcement of the unaudited consolidated results for the second quarter and six months ended 30 June 2010. Announcement of the second interim single-tier tax exempt dividend of 8.0 sen per ordinary share in respect of the financial year ended 31 December 2010. Announcement of the unaudited consolidated results for the third quarter and nine months ended 30 September 2010. Announcement of the third interim single-tier tax exempt dividend of 8.0 sen per ordinary share in respect of the financial year ended 31 December 2010. 30 november 2010
Entitlement date for the first interim single-tier tax exempt dividend of 8.0 sen per ordinary share for the financial year ended 31 December 2010.
28 June 2010
Entitlement date for the final singletier tax exempt dividend of 3.0 sen per ordinary share for the financial year ended 31 December 2009.
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16 December 2010
15 March 2011
Entitlement date for the third interim single-tier tax exempt dividend of 8.0 sen per ordinary share for the financial year ended 31 December 2010.
Entitlement date for the fourth interim single-tier tax exempt dividend of 8.0 sen per ordinary share for the financial year ended 31 December 2010.
30 December 2010
30 March 2011
Maxis Annual General Meeting, June 2010
Payment of the third interim singletier tax exempt dividend of 8.0 sen per ordinary share in respect of the financial year ended 31 December 2010.
Payment of the fourth interim singletier tax exempt dividend of 8.0 sen per ordinary share in respect of the financial year ended 31 December 2010.
28 February 2011
9 May 2011
Announcement of the unaudited consolidated results for the fourth quarter and for the financial year ended 31 December 2010. Announcement of the fourth interim single-tier tax exempt dividend of 8.0 sen per ordinary share and proposed final single-tier tax exempt dividend of 8.0 sen per ordinary share in respect of the financial year ended 31 December 2010.
Notice of Annual General Meeting and issuance of Annual Report for the financial year ended 31 December 2010.
31 May 2011
Second Annual General Meeting.

Menara Maxis, our headquarters in Kuala Lumpur
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AWARDs AnD ReCoGnItIon

Marks of success
World Communication Awards 2010 Top Five Best Mobile Operators Corporate nationhood Initiatives Award 2010 Corporate Nationhood Award Asias Best employer Brand Award Employer Branding Institute, CMO Asia & Strategic Partner CMO Council 2010 Putra Brand Awards 2011
PC.com Product Awards 2010 Best Postpaid Telco Best CSR sMI & sMe Worldwide network Communications Service Provider of the Year Reader's Digest trusted Brand Award Phone Service (Fixed Line/ Mobile) national Award for Management Accounting nAfMA Excellence Award 2010
11th CCAM excellence Award 2010 Gold Award Best In-House Contact Centre (Above 100 seats) in Malaysia Gold Award Best CRM Programme Implementation (Open) in Malaysia Silver Award Mystery Shopper Results In-House Contact Centre Silver Award Best Contact Centre Professional (Above 100 seats) Bronze Award Best Contact Centre Team Leader (Open) Bronze Award Best Contact Centre Professional (Over 100 seats) Bronze Award Best Contact Centre Support Professional (Over 100 seats)
The Peoples Choice Brand of the Year The Peoples Choice Gold Communication Networks
KLIFF Islamic Finance Awards 2010 Most Outstanding Islamic Finance Product -Maxis Islamic IPO US$3.3 bil
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Multiple awards winner for outstanding service at the 11th CCAM Excellence Award 2010
Winner of Asias Best Employer Brand Award
Computerworld Malaysias 4th Customer Care Awards 2010 Telecommunication Services the eDGe Billion Ringgit Club 2010 11th CCAM Prestige Award 2010 Corporate Social Responsibility Award
CMo Asia Awards for excellence in Branding & Marketing Asias Best Brand 2010 thebrandlaureate the Grammy Awards for Branding Specialty Awards Best Brands in Brand Communications 2009-2010 south east Asia HR excellence Awards Employer of the Year 2010
Malaysian HR Awards 2010
Gold Award HR Innovation Category Malaysias 100 Leading Graduate employers 2010 Most Popular Graduate Employer (Telecommunications) Asia HRD Congress 2010
Contribution to HR Community Award for Outstanding Contribution Towards Human Capital Development
CCAM CMO CRM CSR HRD KLIFF SME SMI
Contact Centre Association of Malaysia Chief Marketing Officer Customer Relationship Management Corporate Social Reponsibility Human Resource Development Kuala Lumpur Islamic Finance Forum Small and Medium Enterprise Small and Medium Industry
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MILestones 2010
19 January
27 January
3 4 March
UiTM wins Grand Prize for Maxis Mobile Content Challenge 2009 The Maxis Mobile Content Challenge (MCC) 2009, designed to present young students with an opportunity to develop content for mobile phones through a competition, came to a close. Maxis awarded the grand prize for its MCC2009 competition to Team UTMobile from Universiti Teknologi Malaysia for its Flyer Composer application.
Maxis launches Unity Solutions Maxis launched Unity Solutions, Malaysias first mobile unified communications service for Enterprise and SMEs.
8 February
20 January
Maxis & LUCT in partnership Maxis entered into a partnership with LimKokWing University of Creative Technology ("LUCT") to enhance mobile learning at the tertiary level. This partnership was significant in that the use of the iPhone was incorporated into a university curriculum for the first time in Asia.
Maxis & Macro Lynx sign strategic agreement Licensed internet-related service provider Macro Lynx signed an agreement with Maxis to pursue a strategic collaborative relationship to provide ICT services to GTower, located in the Kuala Lumpur City Centre.
Maxis expands 3G in Sabah and Sarawak Maxis pledged to build 180 new sites in Sabah and 125 new sites in Sarawak, for better network coverage of the Sabah and Sarawak population. These sites would expand 3G coverage in major towns in Sabah and Sarawak and improve network coverage in the areas of Nambawan, Sook and Sapulut in Sabah and Borneo Trunk Road between Sematan and Miri in Sarawak. The expansion was subsequently completed in December 2010.
Under the terms of the agreement, Maxis and Macro Lynx will provide a full suite of end-to-end solutions to tenants of GTower, including fixed voice, fixed data, IP services and Metro E business ethernet and internet.
Partnering with LimKokWing University, a leading design and creativity in multimedia college
Customers at the launch of Unity Solutions, the first mobile unified communications service
Engaging with our customers at the S.H.E. pop concert
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6 March
13 March
3 May
S.H.E in Malaysia, courtesy of Hotlink Popular Taiwanese all-female group S.H.E. performed at Bukit Jalil Stadium to an audience of over 15,000 fans, which included 120 Maxis and Hotlink users. As part of the event sponsored by Hotlink, an autograph-signing session was arranged, which saw the participation of more than 1,000 fans, including 600 Hotlink and Maxis customers.
Reaching out to the visuallyimpaired Maxis reached out to the visuallyimpaired community by hosting a gathering to demonstrate the attributes of its new iPhone 3GS to members of the Malaysian Association of the Blind. Special introductory packages were made available to this group.
Android handset launch Maxis introduced five Android handset models, representing the entire Android range, to our customers. The models were the Samsung Galaxy i7500, the HTC Legend, the LG GW620, the Motorola Milestone and the Sony Ericsson Xperia X10. They were packaged cost-effectively with Maxis Value Plans.
6 April 6 May
10 March
Maxis launches Mobile Jukebox & Love Meter apps The Mobile Jukebox and Love Meter applications were launched as a music content platform and a communications platform respectively. Both applications were Maxis and Hotlink innovations and extended our range of value-added mobile services to our subscribers.
Slogan winners enjoy Adam Lambert The 10 winners of Maxis SMS Slogan Competition, held from 1 to 5 March, enjoyed a performance by American Idols Adam Lambert at Universal Studios Singapore.
15 April
11 March
Mission Possible with Maxis Maxis launched Maxis Mission Possible, a Facebook interactive social game, in collaboration with Integricity Corporation Sdn Bhd. The application, an online treasure hunt with impressive prizes for those completing it in the shortest time, was an extension of our Something for Everyone campaign.
Lotus Racing iPhone app introduced Maxis launched the Lotus Racing iPhone application. Available by free download to Maxis iPhone users, the application provided updates for Lotus Racing and F1 races in 2010, as well as live commentary.
Going east with broadband coverage Broadband coverage was extended into the East Coast states of Kelantan, Terengganu and Pahang. Major towns in those regions brought under Maxis broadband coverage included Bachok, Panji, Pasir Mas and Peringat in Kelantan; Bentong, Kuantan and Temerloh in Pahang; and Chukai, Dungun, Kuala Berang and Kerteh in Terengganu.
10 May
25 April
Micro SIM launch The micro SIM was introduced, allowing Maxis 12 million customers to fully experience next-generation smart devices. The micro SIM is smaller in size than standard GSM SIM cards.
Kelly Clarkson in Malaysia, courtesy of Hotlink Hotlink brought Kelly Clarkson, another American Idol alumnus, to perform in Malaysia on 25 April 2010 to an audience of 16,000 fans. Of these, 180 were Maxis and Hotlink customers who had won tickets to the concert. Maxis and Hotlink customers were also given the chance to get 30% off Kelly Clarkson tickets by downloading the special Clarkson Ringtone Package introduced in the run-up to the concert.
Launch of Lotus Racing iPhone application for Formula One racing fans
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2 June
MILestones 2010
Continued
A White Beauty Maxis introduced the BlackBerry White Beauty mobile device to Malaysia.
3 June
14 May
19 May
Partnering with Tenaga Maxis signed an agreement with Tenaga Nasional Berhad to utilise the latters existing infrastructure for the delivery of Maxis fibre optic services, thereby broadening our data access.
Maxis & PayPal in strategic collaboration Maxis and PayPal announced plans for a strategic collaboration to introduce the Maxis-PayPal Account, specifically adapted for use by Maxis customers. It was the first time a mobile network operator and an online payment service provider joined forces to extend value-added services for mobile subscribers.
In the news with network modernisation investments Maxis announced an investment of RM1.4 billion in financial year 2010 in the modernisation and expansion of our network to provide our 12 million customers with improved service and to cater to the growing demand for next generation products and services.
10 June
This account would allow Maxis users to pay their bills either online or through their mobile devices and to shop safely online from within or outside Malaysia.
21 29 May
17 May
East Coast city gets Maxis Centre The first Maxis Centre for the East Coast was launched in Kuala Terengganu, to reinforce our commitment to this new market.
Youth football tournament 'Cabaran Piala Maxis', a football tournament for youths in the East Coast states of Kelantan, Terengganu and Pahang, was held over nine days. It attracted 32 teams and the finals were played out on 29 May.
Football fans get more from Maxis Maxis kicked off its mobile services for the FIFA World Cup 2010 in Malaysia. Matches were streamed online to Maxis and Astro subscribers.Our customers also enjoyed innovative and exclusive 2010 FIFA World Cup applications and services online and through their mobile devices.
Maxis achieved a first as the only mobile provider to offer full-match replays online.
15 June
AGM 2010 Maxis held its Annual General Meeting for Shareholders for the financial year 2009.
17 June
Reaching out to customers with the first Maxis Centre in Kuala Terengganu
Bringing FIFA World Cup 2010 to the nation
Pilot money-transfer service launched Maxis and Western Union, the global money-transfer service, launched a pilot money-transfer service whereby Maxis and Hotlink subscribers can send money to any of the more than 370,000 Western Union agent locations worldwide online.
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22 June
16 July
12 August
Good Deals with MyDeals MyDeals, a next generation Permission-Based Mobile Advertising platform, was launched by Maxis and Out There Media, a mobile advertising global leader. Through MyDeals, subscribers can receive information about brands, products, offers and promotions in real time. The platform also provides brand and media agencies in Malaysia and across the region with a cost-effective and measurable advertising medium.
Finding your way FINDER301, Malaysias first locationbased mobile directory that allows Maxis customers to locate and share information, was officially launched.
20 July
Hotlink commemorates Ramadhan Hotlink rolled out several packages to commemorate the holy month of Ramadhan. Free Ramadhan mobile content, such as breakingfast times, were automatically included in the packages.
25 June
A Galaxy from Maxis Maxis offered its customers the new Samsung Galaxy S, packaged with introductory offers, at a low price.
Winning Gold at the Human Resource Awards Maxis received the Gold Award (Innovation Category) at the Malaysian Human Resource Awards 2010 event from the Minister for Human Resources, Datuk Dr. S Subramaniam. This award was given in recognition of our innovation in transformational learning through the Maxis Academy.
19 August
29 July 25 June
BlackBerry goes Prepaid Hotlink introduces prepaid BlackBerry mobile packages.
Huawei awarded contract for Next-Generation internet network Maxis awarded Huawei with a full-service Next-Generation HighSpeed internet network contract. Under the contract terms, Huawei will deliver an end-to-end turnkey services package to include holistic optical distribution networks, network designs and network construction management. Huawei would also be Maxis exclusive supplier for a Next-Generation HighSpeed internet network.
LTE field trials commence Maxis Long-Term Evolution (LTE or 4G) field trials commenced in collaboration with our technology partners Alcatel-Lucent and Huawei.
5 August
12 July
Maxis@The Star Business Awards Maxis participates as a presenter in The Star Business Awards.
Managing money on the go The MHO Mobile Financial Service, jointly developed by Maxis and unit-trust company MAAKL, was launched. First debuted on 10 July to a group of MAAKL privilege members, the MHO Mobile service enables MAAKL investors to manage the performance of their unit-trust investments using their mobile devices, in real time.
FINDER301, the first location-based mobile directory, is launched
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24 september
MILestones 2010
Continued
iPhone4 in Malaysia The iPhone4 was launched in Malaysia by Maxis.
5 october
29 August
17 september
Celebrating Hari Raya with the community Maxis celebrated Hari Raya Aidil-Fitri with underprivileged communities from seven charitable institutions in an open house event in true Malaysian tradition.
More Android offerings from Maxis Maxis launched the HTC Wildfire and Sony Ericsson Xperia X10 Mini, the second wave of Android phone offerings.
Handy Doctor Maxis launched Pocket Doctor, the new mobile-based health portal, at lifestyle fair Epicure Malaysia 2010. Pocket Doctor is the worlds first mobile-based health reference service offered on multiple platforms.
12 october
HD7 in Malaysia The HTC HD7 was offered to Maxis subscribers.
3 september 22 september
Excellence Awards for high achievers Under the Maxis Scholarship for Excellence Programme, 29 young high achievers received scholarships to continue their studies at overseas tertiary institutions. The awards were presented jointly by the Deputy Minister of Information Communications and Culture Malaysia, Dato Joseph Salang, and Maxis CEO, Mr. Sandip Das.
18 october
Rollout of Maxis 1Store Launch of Maxis 1Store, Malaysias first online store offering over 1,200 applications to customers and content developers.
24 september
Unity Conferencing launched Unity Conferencing, an innovative communications tool developed by Maxis for the Malaysian courts, was launched to help streamline communication between lawyers and registrars and provide more effective case management.
Surf the skies with Maxis Maxis partners Air Asia and Onair on a trial basis to offer seamless inflight voice and data roaming to their customers on selected Air Asia aircrafts.
19 october
One platform with Maxis ONEMusic In yet another busy month for Maxis, the ONEMusic platform was launched at a celebrity-studded musical event. The platform was designed to allow simple and extensive access to music in four languages (Bahasa Malaysia, English, Chinese and Tamil).
Another first: launch of the much anticipated iPhone4 in Malaysia
Hosting a Hari Raya Open House for underprivileged communities
22
21 october
24 november
14 December
Samsung Galaxy Tab Launch Maxis and Samsung Malaysia jointly launched the Samsung Galaxy Tab GT-P1000, the first Android tablet in Malaysia.
HD7 for priority customers The HTC HD7 was introduced to priority customers at a prestigious event hosted in the Kuala Lumpur City Centre.
28 october
1 December
Maxis sweeps CRM Awards A total of eight awards were presented to Maxis at the 11th Customer Relationship Management and Contact Centre Association 2010 Annual Awards event, recognising our achievements in customer service and contact-centre operations.
29 october
Students from the ASEAN region at our CyberKids camp Together with the Ministry of Information Communications and Culture Malaysia and the Malaysian Communications & Multimedia Commission, Maxis hosted 91 ASEAN students between the ages of 13 and 16 years and their teachers at the CyberView Lodge and Spa in Putrajaya under our continuing Maxis Asean Cyberkids initiative.
Maxis and TM ink landmark agreement Maxis Broadband Sdn Bhd and Telekom Malaysia Berhad ("TM") signed a landmark 10-year agreement to provide Maxis with enhanced data access. The agreement provides for Maxis to leverage on TM's extensive HSBB network, initially to reach more than 700,000 homes, with potential to grow to 1.3 million homes by the end of 2012.
On this day, Maxis also announced that it would be extending broadband coverage to Sabah at an investment cost of RM80 million, to ensure wireless broadband services are available to the towns of Labuan, Keningau, Sandakan, Lahad Datu and Tawau.
On Safari with Maxis More than 3,200 Maxis staff participated in the annual Safarithemed Family Day.
3 December
15 16 December
19 november
Maxis at the World Communication Awards Maxis was one of the top five finalists for the Best Mobile Operator Award at the World Communication Awards 2010. We were the only Malaysian company to be nominated for this prestigious award.
Maxis is Employer of the Year Maxis wins the Employer of the Year Award from the South East Asia HR Excellence Awards 2010 in Kuala Lumpur, in recognition of our best practices in Human Resource Management.
Offering a hand to flood victims Maxis initiatives to assist flood victims in the states of Kelantan and Kedah respectively were executed over this period. We donated motorboats for use as rescue vehicles to the Kelantan Fire Department and extended our hospitality under a Sehari Bersama Maxis (A Day with Maxis) programme in Jitra, Kedah.
31 December
A milestone in network coverage expansion Our coverage of the population reached a record 76% with 3G/ HSPA technology.
Launch of the ONEMusic platform, designed for access to music in four languages
Donating motorboats for flood rescue operations in Kelantan
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toDAY Is ALWAYs In toUCH

Out of town no longer means out of touch. even remote communities can hop on the internet superhighway and get connected. No matter how far apart, we are here to make the world feel closer.
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Corporate profile
CoRPoRAte stRUCtURe
as at 5 april 2011
100%
Maxis Mobile Sdn Bhd
100%
Maxis Mobile (L) Ltd
100%
Maxis Broadband Sdn Bhd
100%
Maxis Online Sdn Bhd
100%
Maxis International Sdn Bhd
100%
Maxis Asia Access Pte Ltd
MAXIs BeRHAD
100%
Maxis Mobile Services Sdn Bhd
75%
Advanced Wireless Technologies Sdn Bhd
100%
UMTS (Malaysia) Sdn Bhd
100%
Maxis Collections Sdn Bhd
100%
Maxis Multimedia Sdn Bhd
note The above structure represents Maxis Berhad and its subsidiaries. Please refer to pages 178 and 179 for principal activities of the subsidiaries.
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Corporate profile
CoRPoRAte InFoRMAtIon
Board of Directors Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda Chairman / Independent Non-Executive Director Robert William Boyle Independent Non-Executive Director Dato Mokhzani bin Mahathir Independent Non-Executive Director Asgari bin Mohd Fuad Stephens Independent Non-Executive Director Ghassan Hasbani Non-Executive Director Dr. Zeyad Thamer H. AlEtaibi Non-Executive Director Dr. Fahad Hussain S. Mushayt Non-Executive Director Augustus Ralph Marshall Non-Executive Director Chan Chee Beng Non-Executive Director Sandip Das Chief Executive Officer / Executive Director
Company Secretary Dipak Kaur (LS 5204) Auditors Pricewaterhouse Coopers Level 10, 1 Sentral Jalan Travers Kuala Lumpur Sentral 50710 Kuala Lumpur Malaysia Tel : +603 2173 1188 Fax : +603 2173 1288 Share Registrar Symphony Share Registrars Sdn Bhd Level 6, Symphony House Block D13, Pusat Dagangan Dana 1 Jalan PJU 1A/46 47301 Petaling Jaya Selangor, Malaysia Tel : +603 7841 8000 Fax : +603 7841 8008 Registered Office Maxis Berhad (Company No. 867573-A) Level 18, Menara Maxis Kuala Lumpur City Centre Off Jalan Ampang 50088 Kuala Lumpur Malaysia Tel : +603 2330 7000 Fax : +603 2330 0590 Website : www.maxis.com.my e-mail : corpinfo@maxis.com.my
Investor Relations and Enquiries Tel : +603 2330 7000 Stock Exchange Listing Main Market of Bursa Malaysia Securities Berhad Listed since 19 November 2009 Stock Code : 6012 Enquiries/Assistance Toll-Free Number : 1 800 828 001 Valid from 9 May 2011 to 1 June 2011 Only pertaining to Form of Proxy and matters relating to the Second Annual General Meeting
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Corporate profile
BoARD oF DIReCtoRs
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Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda Chairman Independent Non-Executive Director
Robert William Boyle Independent Non-Executive Director
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Dato Mokhzani bin Mahathir Independent Non-Executive Director
Asgari bin Mohd Fuad Stephens Independent Non-Executive Director
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Ghassan Hasbani Non-Executive Director
Dr Zeyad Thamer H. AlEtaibi Non-Executive Director
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Dr. Fahad Hussain S. Mushayt Non-Executive Director
Augustus Ralph Marshall Non-Executive Director
Chan Chee Beng Non-Executive Director
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Sandip Das Chief Executive Officer Executive Director
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Corporate profile
BoARD oF DIReCtoRs PRoFILes
01
Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda Chairman / Independent Non-Executive Director Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda, aged 64, a Malaysian, was appointed as Chairman and Director of Maxis on 16 October 2009. He is presently a Director of Khazanah National Berhad, Yayasan DayaDiri and Yayasan Amir. Raja Arshad is also the Chairman of Binariang GSM Sdn Bhd, Ekuiti Nasional Berhad and Yayasan Raja Muda Selangor. He is also the Chancellor of University Selangor. He is the former Executive Chairman and Senior Partner of Pricewaterhouse Coopers (PwC) Malaysia and former Chairman of the Leadership Team of PwC Asia 7. He was also formerly the Chairman of the Malaysian Accounting Standards Board and Chairman of Danamodal Nasional Berhad. His previous international appointments include being a member of the PwC Global Leadership Team, a member of the PwC Global IFRS Board and a member of the Standards Advisory Council of the International Accounting Standards Board. His previous public appointments include being a member of the Securities Commission, a member of the Malaysian Communications and Multimedia Commission, a member of the Investment Panel of the Employees Provident Fund and a member of the Board of Trustees of the National Art Gallery. He is a Fellow of the Institute of Chartered Accountants in England and Wales and a member of the Malaysian Institute of Accountants. He is also a member of the Malaysian Institute of Certified Public Accountants and served on its council for 24 years, including three years as its president. He sits as Chairman of the Nomination Committee.
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02
Robert William Boyle Independent Non-Executive Director Robert William Boyle, aged 63, a British citizen, was appointed as a Director of Maxis on 17 September 2009. He is a retired Senior Partner of Pricewaterhouse Coopers ("PwC") London in the UK, with experience in leading and participating in global teams on client and PwC projects. He specialised in audits and deal-related advice to multi-nationals and held a variety of management positions including Chairman of the Entertainment and Media Industry Group for Europe, Middle East and Africa and the UK Telecommunications Industry Group. He is a Director of Witan Investment Trust plc, Prosperity Voskhod Fund Limited, Centaur Media plc and Schroder AsiaPacific Fund plc. He is also an Independent Member of the audit committee of the National Trust. Prior to PwC London, he was also a Partner of Coopers & Lybrand, Tanzania from 1979 to 1982. He was seconded to the UK Civil Service as company analyst under the Price Commission in 1976. From 1972 to 1974, he was seconded to Coopers & Lybrand in Paris following qualification in London. He holds a Masters of Arts in Law from Oxford and is a Fellow of the Institute of Chartered Accountants of England and Wales. He sits as Chairman of the Audit Committee and is a member of the Remuneration and Nomination Committees.
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Dato Mokhzani bin Mahathir Independent Non-Executive Director Dato Mokhzani bin Mahathir, aged 50, a Malaysian, was appointed as a Director of Maxis on 16 October 2009. He started working in 1987 as a wellsite operations engineer with Sarawak Shell Berhad and resigned in 1989 to pursue business opportunities in Kuala Lumpur. By investing in Tongkah Holdings Berhad (listed on the then Kuala Lumpur Stock Exchange), he ventured into the component manufacturing, oil and gas, finance and healthcare sectors. He held positions as the Group Chief Executive Officer of Pantai Holdings Berhad (healthcare), Chairman of THB Industries Berhad (electronics) and Group Executive Chairman of Tongkah Holdings Berhad (oil and gas, finance). A divestment exercise in 2001 saw him relinquish all positions and equity in these companies. Presently his portfolio of investments includes businesses in IT, oil and gas support services, structural steel engineering and fabrication, the automotive sector and property development. He leads Kencana Petroleum Berhad and its group of companies and holds the franchise for Porsche automobiles in Malaysia. He is currently the Chairman of Sepang International Circuit Sdn Bhd, which hosts the FIA Formula One World Championship and is a regular GT race car driver. He also serves as Non-Executive Director on the Boards of Opcom Holdings Berhad and is a Director of the Royal Automotive Club of Malaysia. He is a qualified Petroleum Engineer. He pursued his tertiary education at the University of Tulsa, Oklahoma in the USA, where he graduated with a Bachelor of Science in Petroleum Engineering. He sits as Chairman of the Remuneration Committee and is a member of the Audit and Nomination Committees.
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Continued
04
Asgari bin Mohd Fuad Stephens Independent Non-Executive Director Asgari bin Mohd Fuad Stephens, aged 50, a Malaysian, was appointed as a Director of Maxis on 16 October 2009. He is a Director and founding member of Intelligent Capital Sdn Bhd (Intelligent Capital). He is the Chairman and an independent Non-Executive Director of Mudajaya Group Berhad. He also serves as NonExecutive Director on the boards of JayCorp Berhad (formerly known as Yeok Aik Resources Berhad) and Privasia Technology Berhad. He has extensive experience in both public and private equity investing in Malaysia. He has been involved in several start-up companies as an angel investor and has been actively involved in building their businesses as mentor. A number of these companies have gone public. He started his career working in general management in companies involved in a wide range of industries. He joined Usaha Tegas Sdn Bhd (UTSB) in 1988 where he worked in various capacities. He left in 1990 to join the stockbroking industry. He returned to work in UTSB in 1992 before leaving in 1995 to co-found Kumpulan Sentiasa Cemerlang Sdn Bhd (KSC), an investment advisory and fund management group. He took a year off to work with the National Economic Action Council (NEAC) in 1998. After his period at the NEAC, he started two venture capital firms, Intelligent Capital and iSpring Venture Management Sdn Bhd, while continuing to work with KSC. He was previously the Chairman of the Malaysian Venture Capital Association. He holds a Bachelor of Commerce (Honours) from the University of Melbourne in Australia and a Masters of Business Administration from Cranfield University in the UK. He is a member of the Audit and Remuneration Committees.
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Ghassan Hasbani Non-Executive Director Ghassan Hasbani, aged 38, a British citizen, was appointed as a Director of Maxis on 25 September 2009. He is the Chief Executive Officer of the International Operations group of Saudi Telecom Company ("STC"). He joined STC from the global management consulting firm Booz & Company, where he led the firms Middle East Communications and Technology practice. He has more than 16 years of experience with telecom operators in the Middle East, Asia, Europe and Africa. He brings a wide spectrum of capabilities covering all aspects of the telecommunications industry including investment strategies, mergers and acquisitions, post merger integration, marketing, product and service development, organisational restructuring and governance, technology plans, retail and distribution, channel strategy and management, customer care, business development and Chief Financial Officer and Chief Executive Officer agendas. He has worked with leading organisations in the telecommunication and technology industries, including Nortel Networks and Cable & Wireless and spent the past 10 years operating within the Middle East Region. In addition to the Middle East, his global experience includes markets such as Europe, South East Asia, Africa and Latin America. He is the President Commissioner of PT Natrindo Telepon Seluler in Indonesia and Vice Chairman of Viva Bahrain BSC (C) in Bahrain. He also serves on various Boards of Directors, including MCB (the holding company of Maxis), Binariang GSM Sdn Bhd, BGSM Capital Sdn Bhd, Kuwait Telecom Company in Kuwait, Turk Telecom and OJER TELEKOMNIKASYON ANONIM SIRKETI in Turkey.
c
He holds a Masters of Business Administration from Hull University in the UK and a Bachelor of Engineering with first class honours from the University of Westminster in the UK. He is also a Chartered Engineer and a member of the Institution of Engineering and Technology in the UK. He is a member of the Nomination and Remuneration Committees.
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07
Dr. Fahad Hussain S. Mushayt Non-Executive Director Dr. Fahad Hussain S. Mushayt, aged 42, a Saudi citizen, was appointed as a Director of Maxis on 25 September 2009. He is the head of the Strategic Investment Unit of Saudi Telecom Company ("STC"). He joined STC in October 2000 as a Senior Business Analyst in corporate planning and has held the positions of Capital Allocation Project Manager, Balanced Scorecard Project Manager and Concept Controlling Manager. Before assuming his current position at STC in July 2004, he was the Strategic Planning Director and Business Development Director at STC since December 2001. He has served as a Vice President of the Telecom Development Advisory Group of the International Telecommunications Unit (ITU). He serves on various Boards of Directors, including MCB (the holding company of Maxis), PT Natrindo Telepon Seluler in Indonesia and Saudi Telecom Investment Commercial Company in Saudi Arabia, Gulf Digital Media Holding BSC (C) in Bahrain, Gulf Allied Digital Media FZ LLC in Dubai, STC Turkey Holding Ltd in the British Virgin Islands, Aircel Limited in India, Dishnet Wireless Limited in India, Contact Center Company LLC in Saudi Arabia and Arabian Internet & Communications Services provider Co. Ltd. in Saudi Arabia. He holds a Bachelor of Science degree in Operations Research from King Saud University, Riyadh in Saudi Arabia. He holds a Master of Science Degree in Economics from California State Polytechnic University, Pomona in the USA and obtained his Doctorate of Philosophy in Political Economy and Public Policy from the University of Southern California, Los Angeles in the USA. He has also completed a variety of management programmes from INSEAD in France, London Business School in the UK and Stanford University in the USA. He is a member of the Audit Committee.
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Dr Zeyad Thamer H. AlEtaibi Non-Executive Director Dr Zeyad Thamer H. AlEtaibi, aged 49, a Saudi citizen, was appointed as a Director of Maxis on 10 February 2011. He is the Vice President - Network Sector of Saudi Telecom Company ("STC"). In his current position, he provides continuous leadership to large-scale teams through setting of strategies, coaching of direct reports, enhancing the sectors intellectual capital and providing direction, aggressive goals and objectives to the organisation. As a Saudi Telecom executive officer, he is responsible for the successful and expedient launch of STCs two affiliates in Kuwait and Bahrain. He has more than 20 years' experience in the telecommunications service provider Industry and is proficient in all major aspects of a Telecom Service Provider, through progressive promotions from Director to General Manager to Vice President within the Wireless and Wireline Business units. As Vice President of STC's Network Sector, he has expanded their fixed and broadband network to be the largest in the Middle East. He serves as a Director on various Boards of Directors, including MCB (the holding company of Maxis), PT Natrindo Telepon Seluler (Indonesia) and Viva Bahrain. In addition, he is the Vice-Chairman of Viva Kuwait where he also serves as the Chairman of the Executive Committee. He holds a Bachelor of Science in Engineering in year 1985 and a Masters Degree in Engineering in year 1992 from King Saud University, Riyadh in Saudi Arabia and obtained his Doctorate in Mobile Communications from the University of Bradford in the United Kingdom in 1996. He has also completed a variety of management programmes from Japan, Project Management Development at Harvard University in USA and attended multiple forums and international conferences such as ITU, TM-Forum and GSM Mobile World, among others.
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Corporate profile

Continued
08
Augustus Ralph Marshall Non-Executive Director Augustus Ralph Marshall, aged 59, a Malaysian, was appointed as a Director of Maxis on 7 August 2009. He has more than 30 years of experience in financial and general management. He is an Executive Director of UTSB, a Director and Chief Executive Officer of ASTRO Holdings Sdn Bhd group and an Executive Director of Tanjong Public Limited Company, in which UTSB has significant interests. He also serves as a Non-Executive Director on the Boards of Directors of several other companies in which UTSB also has significant interests viz. MCB (the holding company of Maxis) and Johnston Press plc (listed on the London Stock Exchange plc). In addition, he is also a Director in an independent non-executive capacity and the Chairman of the Audit Committee of KLCC Property Holdings Berhad (listed on the Bursa Securities) and a Non-Executive Director of MEASAT Global Berhad. He is an Associate of the Institute of Chartered Accountants in England and Wales and a member of the Malaysian Institute of Certified Public Accountants. He is a member of the Remuneration Committee.
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Chan Chee Beng Non-Executive Director Chan Chee Beng, aged 55, a Malaysian, was appointed as a Director of Maxis on 7 August 2009. He has more than 30 years' experience in investment banking, financial management and accounting including stints with Ernst & Young and Morgan Grenfell & Co. Ltd prior to joining the UTSB Group in 1992 as head of corporate finance. He is presently an Executive Director of UTSB and serves on the Boards of Directors of several other companies in which UTSB has significant interests, viz. Sri Lanka Telecom PLC (listed on the Colombo Stock Exchange), Bumi Armada Berhad and MCB (the holding company of Maxis). He is also a Director in a non-executive capacity and a member of the Audit Committee of MEASAT Global Berhad. He holds a Degree in Economics and Accounting from the University of Newcastle-upon-Tyne in the UK and is a Fellow of the Institute of Chartered Accountants in England and Wales. He is a member of the Audit and Nomination Committees.
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Sandip Das
Chief Executive Officer / Executive Director Sandip Das, aged 53, an Indian citizen, was appointed as Chief Executive Officer of Maxis on 1 October 2009. He became a Director of Maxis on 17 September 2009. He joined Maxis Communications Berhad ("MCB") in January 2007 as CEO. Prior to joining MCB, he was Deputy Managing Director and a Director on the Board of Hutchison Essar Limited (now known as Vodafone Essar Limited, India), one of Indias largest mobile operators. He joined Hutchison Essar, then known as Hutchison Max Telecom and started that companys operations in India in 1994. Subsequently, he oversaw the launch of the Orange brand in India in the year 2000 and later the brand Hutch in 2003. Internationally, he is a Board member of Bridge Mobile Pte Ltd, a strategic alliance of 11 regional telecommunications providers. He also serves on the Boards of Directors of Sri Lanka Telecom PLC and Mobitel (Private) Limited in Sri Lanka. In addition, he serves as a Director on the Boards of Directors of MCB, Aircel Limited and Dishnet Wireless Limited in India. He has 33 years of work experience in the consumer durables, automobile and telecommunications industries. Prior to working at Hutchison Essar Limited, he spent 5 years as franchise head of Al Futtaim Motors, the Toyota franchise of the Al Futtaim Group, in Dubai, UAE and 10 years with the Indian consumer durables giant Usha International, Shriram Group, where he started as a management trainee and left as Joint Divisional Manager. He holds a Masters of Business Administration degree from the Faculty of Management Studies, University of Delhi in India and a Bachelors degree in Mechanical Engineering from Regional Engineering College (National Institute of Technology), Rourkela in India.
notes 1. The total number of Board meetings held during the financial year ended 31 December 2010 was eight. The number of Board Meetings attended by the Directors in the financial year are set out on page 94 of this Annual Report. None of the Directors have any family relationships with any directors and / or major shareholders of the Company. None of the Directors have any conflict of interest with the Company. None of the Directors have any convictions for offences within the past 10 years. None of the Directors have any sanctions and / or penalties imposed on them by any regulatory bodies during the financial year ended 31 December 2010. For information on other directorships of public companies, please refer to their respective profiles.
2. 3. 4. 5.
6.
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CHAIRMAns stAteMent
Raja tan sri Dato seri Arshad bin Raja tun Uda Chairman / Independent Non-Executive Director
Dear Shareholders, Last years Annual Report noted the successful listing of your Company Maxis Berhad (Maxis) on Bursa Malaysia Securities Berhad. Since then, we have invested significantly in infrastructure, people, commercial partnerships and subscriber relationships to secure our growth and evolution. It has been a year of continuing market leadership and corporate transformation to position ourselves for a sustainable future. At the end of 2010, we had strengthened our core mobile business and continued our lead over our competitors in terms of revenue, market share, subscription base and EBITDA margins. Maxis is the only player in its market providing both mobile and fixed services, voice and data, while moving towards offering a full suite of future services to include advanced data services. Our performance was steered by a collective focus to leverage our existing business as we began the transition towards becoming a premier integrated communications service provider. Our efforts have borne fruit as was evident in another encouraging year for your Company. It is my pleasure on behalf of the Board of Directors to present the Annual Report for Maxis for the year ended 31 December 2010. operating environment
The macro-economic environment in 2010 improved over 2009, a year during which performance of global financial markets affected Asian economies. Against the negative 1.7% recorded previously, the Malaysian economy grew strongly in 2010, registering a growth rate of 7.2%. Growth was fuelled by high private consumption and sustained public sector spending. Nevertheless, the Malaysian telecommunications industry attracted many new entrants in the year under review, including in the broadband sector. This, coupled with intense competition among existing players, reflected the increasingly challenging operating environment. Consumers continued to show a strong appetite for mobile internet services and content as well as smartphones and tablets. The changing landscape has implications for our business model with increased pressure on margins.
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Continued
Financial Performance
Save for the Consolidated Statement of Financial Position, the comparatives presented in the financial statements on pages 123 to 218 are not comparable because of the accounting treatment adopted for the business combination of Maxis which was completed on 1 October 2009. Consequently, the comparative results referred to in this Annual Report other than in the audited financial statements (including references to revenue, EBITDA and profit after taxation) are presented on a pro forma basis as if the Malaysian businesses had been acquired by Maxis from its holding company on 1 January 2006. We brought the year to a close with revenues of RM8.869 billion, EBITDA of RM4.416 billion and profits after tax (PAT) of RM2.295 billion. Our subscription base increased to 13.95 million mobile subscriptions, representing a growth of 13.5% over 2009. The prepaid base reached 10.69 million subscriptions including growth from under-served markets. We also recorded significant improvements in wireless broadband and non-voice or data revenues. At year end, we had gained a 42% revenue market share(1) and achieved the largest 3G footprint covering 76% of the population.
Meanwhile, we invested RM1.444 billion to enhance our telecommunications network and support infrastructure to continually improve our coverage and the quality of our service.
Dividends
The Board of Directors is pleased to recommend for shareholders approval at the forthcoming Annual General Meeting a single-tier tax-exempt final dividend of 8.0 sen per ordinary share in respect of the financial year ended 31 December 2010. The four interim dividends paid and the recommended final dividend will bring the total dividend for 2010 to 40.0 sen. If approved, your Company would have declared and delivered a total of 55.0 sen in cumulative dividends since the IPO, amounting to a net payout of RM4.125 billion to shareholders. The Company will continue to adopt a progressive dividend policy which seeks, through active capital management, to return to shareholders excess cash not required to support its business needs after taking into account available reserves, short and longer-term capital requirements and market conditions.
(1) Among top 3 operators in Malaysia based on published results
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in building an institution of talented individuals, we desire to cultivate the behavioural attributes of leadership among our teams in order to sustain our industry lead.
Corporate Governance
The Board is committed to upholding and implementing the highest standards of corporate governance and international best practices throughout the length and breadth of our business. Details of our corporate governance initiatives and the internal control policies we employ are detailed in the relevant sections of this Annual Report.
Additionally, together with KPKK and the Malaysian Communications and Multimedia Commission (SKMM), we played a part in developing Malaysias content industry through the annual Maxis Mobile Content Challenge whereby students are encouraged to deliver creative mobile content applications. We also continued to fulfil our role in helping the Malaysian government achieve higher broadband penetration across the country.
Corporate Responsibility Human Capital Development Maxis recognises that good corporate responsibility (CR) practices create long-term value for our shareholders and other stakeholders. During the year under review, we fulfilled our commercial objectives towards our shareholders while meeting our stakeholder expectations for responsible business practices across a wide spectrum of our activities. Our CR initiatives in the workplace, marketplace and the environment continued as part of our wider obligations to our stakeholder communities, of which staff, customers, local communities and the nation are a part. Once again we provided opportunities for knowledge acquisition through our annual Maxis Scholarship for Excellence programme and helped bridge the digital divide via our flagship Maxis Cyberkids programme in collaboration with the Ministry of Information Communications and Culture of Malaysia (KPKK).
Sourcing of talented professionals globally continued with greater vigour in 2010. In early 2011, we began collaborating with institutions such as TalentCorp Malaysia to attract globally-competitive Malaysians to return home to serve. While we recognise the benefits that ethnic diversity brings to our pool of talent, we are committed to developing Malaysian professionals. We also recognise the role that women and younger professionals can play in introducing greater diversity and vitality respectively into the Company. In building an institution of talented individuals, we desire to cultivate the behavioural attributes of leadership among our teams in order to sustain our industry lead. The Maxis Academy helps upgrade our pool of skills through leadership training, industry exposure and professional development.
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CHAIRMAns stAteMent
Continued
outlook and Prospects
We remain motivated to deliver shareholder value through performance enhancement, investments to secure sustainable future revenue streams and prudent financial management.
Malaysias GDP growth is projected to moderate to 5.2% in the current year led by domestic demand as consumer confidence and economic fundamentals remain strong. The telecommunications industry in Malaysia and the region is expected to face challenges in 2011 from a maturing voice market, fibre roll-out, new technologies including LTE and increasing customer expectations. With national broadband penetration accelerating and the attractive demographics providing opportunities for growth, we at Maxis will continue to be focused on our customers and meeting their needs through our relationships, product innovations and service enhancements. Our strategy for 2011 is three-pronged: to maximise our voice business; to secure data access leadership and penetration; and to deliver products and services beyond telecommunications. In executing this plan, we remain motivated to deliver shareholder value through performance enhancement, investments to secure sustainable future revenue streams and prudent financial management.
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Acknowledgements
By year end, we had also consolidated our industry leadership with a 42% revenue market share
In 2010, we were among the Top 5 mobile operators in the world
On behalf of the Board of Directors, I wish to extend our appreciation to several parties for their contributions to our successes in the year under review. We thank our shareholders and subscribers who have continued to support us and to give us the confidence to work hard to meet their expectations. We thank our partners, including bankers and financiers, business partners such as Telekom Malaysia Berhad and Tenaga Nasional Berhad, suppliers, vendors and others who have collaborated with us over the past year. The Ministry of Information Communications and Culture of Malaysia and the Malaysian Communications and Multimedia Commission, as well as other regulators, have always been helpful in assisting us at many levels and I take this opportunity to express our appreciation.
I also wish to congratulate the leadership team at Maxis and all our staff for their efforts which have assured us of another good year. It is my privilege to thank my fellow Board members for lending their counsel, both to myself and the CEO Mr Sandip Das, during 2010. In particular, I wish to place on record the contributions of our outgoing member Eng. Saud Majed A. AlDaweesh who resigned during the year. In his place, I welcome Dr Zeyad Thamer H. AlEtaibi, who joined the Board on 10 February 2011.
Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda Chairman
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Ceos stAteMent
Chief executive officers statement
sandip Das Chief Executive Officer
Dear Shareholders, 2010 was our first full year of operations, following the successful listing of our Company, Maxis Berhad, on Bursa Malaysia Securities Berhad in November 2009. It was a significant year for us at Maxis. We continued to build on our leadership position in the mobile communications market, but were also able to lay the foundations for emerging business streams that we believe will generate new revenues in the future. For sometime now, we have been acutely aware of the need to review our ongoing business model, considering that voice revenues are slowing (with mobile subscription penetration levels having crossed 117%) and demand for data and broadband multiplying. The Malaysian demographics suggest that more than half of our population is under the age of 25, with a pronounced affinity for internet content and services. Even now, large parts of the country, particularly the East Coast of peninsular Malaysia, Sabah and Sarawak, are geographically under-served by communications networks. Put together, these are critical factors that point towards what could be the shape and size of future services. At Maxis, given our healthy subscriber base, growing network footprint, data business momentum and leadership position, we see an opportunity to broaden our service offerings as the natural next step to meet the future needs of our customers. Thus, in 2009, we took a strategic decision to transform ourselves from a mobile service company into an integrated communications service provider. We took firm steps in this direction. We realigned our organisation structure. We built critical skills. We invested in strategic areas of our network and operations. We forged partnerships and alliances in key elements of the integrated communications ecosystem (i.e. access, devices and content). When we look back at 2010, it has been a truly gratifying year, as in the quest to transform ourselves, we did not lose sight of our existing mobile business and we delivered good results.
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Continued
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We are reaching 76% of the population with our 3G/HSPA network coverage
steady Leadership and Financial Results
The highlights of our performance in 2010 are summarised as follows: Highest revenues to date, of RM8.9 billion Subscription base increase of 13.5% to 13.95 million Non-voice revenues contribution of 38% An EBITDA of RM4.42 billion, EBITDA margin of 49.8%, and a profit of RM2.3 billion Wireless broadband revenues grew to RM354 million; 42% share of net adds since the 3rd quarter of 2009 Maxis chosen as one of the top 5 Best Global Operators, by World Communication Awards Our overall performance continued to underscore our traditional strengths in postpaid and prepaid businesses, non-voice revenues, network and customer service quality, operational efficiency and financial discipline.
During the year, our postpaid business remained largely stable, with growth primarily coming from our wireless broadband subscriptions. Our wireless broadband business grew during the year, a turnaround from our position in 2009. However, overall subscriptions in the market were driven by the now familiar trend of growth in prepaid business. Maxis led the market with 1.4 million net prepaid additions, increasing by 14.7% over last year and exceeding the overall growth of the industry as a whole. We were pleased with the steady growth of our data business, vindicating our continuing strategy of producing a pipeline of innovative products, encouraging data usage adoption and seeding the use of a growing range of smartphones like iPhone, Blackberry and Android devices. In 2010, competition in the Malaysian communications market was severe, with the full complement of mobile service operators, MVNOs and Wimax licensees becoming commercially operational. Fixed-line service providers also pushed ahead to gain a foothold in the home business sector, particularly the incumbent Telekom Malaysia Berhad ("TM") who took steps towards offering triple to quad play offerings, broadening their traditional fixed-line voice and broadband services.
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operational efficiency, Cost Control Culture, steady Cash Flows In 2010, despite narrowing margins which were driven by combative market prices, Maxis retained its overall market share leadership, while delivering strong cash flows. Our EBITDA margins continued to be healthy at 49.8% and compared favourably among the best-performing telcos in the region. Clearly, this has been a result of our relentless focus on continually reengineering our costs, a structured exercise that we embarked on in 2009. The cost saving regime which began with major savings on our network operations, is now beginning to yield results in other parts of Maxis' operations as well. We are confident that, with a cost-control culture permeating across the organisation and our traditionally prudent investment discipline, we are wellpositioned to optimise our margins. We believe this rigour is helping us generate healthy cash flows and strong earnings, while new investment in our frontline business continues to seek revenue opportunities.
Maxis transforms for the Future
Customer-Driven Organisation Structure At Maxis, we believe that our customer is at the very heart of our strategy. Fixed and wireless access is converging and we can push out more data from evolving wireless technology. This is giving us ubiquitous access to our customers, their families and their businesses, to their homes, their workplaces and anywhere they are on the move, meaning Anytime, Anywhere communications services. In 2010, we restructured our organisation, creating customer-facing business units to align our operations with evolving customer needs. We did this across three pillars: MAXIS PERSONAL SERVICES: Constitutes the core of our business today and addresses the mobile voice needs of our customers, including access to the internet through mobile data and wireless broadband networks. MAXIS HOME SERVICES: Extends our service offerings beyond traditional mobile to our customers, accessed through wireless and fixed lines with multiple service offerings including fixed, wireless, IPTV and interactive services.
" All of us at Maxis have a role to play in revitalising the brand. People who are not customer-facing are just as important in helping to fulfill our vision of improving and enriching lives. There is nothing more powerful than word of mouth from satisfied, happy customers." Mei Cheong
Head of Brand
MAXIS BUSINESS SERVICES: Offers communications solutions to government establishments, large corporations and small and medium enterprises. These solutions include regular fixed and mobile telco services, managed data services, and future services (ie. M2M, data centres, cloud computing).
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Continued
A Brave and Driven Organisation In 2010, we also took steps to revitalise our brand, in order to identify a new core value which would inspire us to raise our performance culture to a new threshold, complementing our body of core values of SIMPLICITY, CREATIVITY and TRUST. We chose the new value BRAVE. We understood BRAVE to be an attribute that once embraced would help lead us to try new things and have the courage to do what is right for our customers. We are encouraging our people through our communications services and employee engagements to live these values in their daily lives, creating a workplace that will make us even more energetic and high performing. Talent at the Heart of Transformation Maxis has been a nursery for talent and this is amply demonstrated in our continued leadership in a fiercely competitive market. Every year we take a step forward in strengthening talent in the Company. We recruit well-rounded young Malaysians graduating from premier universities from across the world. We identify talented managers and bring them under the Companys Leadership Development Engine programme. We send senior management to the highest-ranked Business Schools in the world for Advanced Management courses. The Maxis Academy continues to play a pivotal role in the organisation through customised training across all levels of the Company. To encourage continuous learning, we also offer scholarships to our staff to further their studies at top universities and return to impart knowledge across the organisation. This year has been no exception.
We have also hired key fresh talent with specialised skills in new business areas to reinforce existing core competences in the organisation. During the year, we appointed a Chief Talent Officer to augment our existing Human Resource team and to accelerate the talent build-up process. It was gratifying that, for our efforts, we were awarded the title of Asia Best Employer by the Employer Branding Institute, Singapore.
Investing in Infrastructure for Malaysias tomorrow Reaching out to the Malaysian Population Having embarked on our transformation journey from within as a first step, the next stage was to build a strong wireless and fixed access network to create a nationwide footprint reaching large sections of the Malaysian population. As a result we made serious investments in our infrastructure, rolling out a record 1,250 3G sites to create a sizeable high-speed network footprint across the country. We upgraded our transmission systems, laying the foundation for powerful data networks of the future. We have pursued a customer satisfaction programme, investing in quality initiatives, modernising our network and enhancing indoor coverage. In the process, we also doubled our 3G population coverage in Sabah and Sarawak and substantially augmented networks in the East Coast. We strengthened our major networks in metropolitan Kuala Lumpur, Penang, Johor Baru and the West Coast. At the end of the year, we achieved our goal of spreading our high-speed 3G/HSPA network coverage to reach over 76% of the population of Malaysia, in addition to the 95% of the population we already cover on our 2G network.
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Maxis signs landmark HSBA service pact with Telekom Malaysia Berhad
During the year, we signed a landmark agreement with TM, which has been tasked by the government of Malaysia with building a nationwide High Speed Broadband (HSBB) backbone to hasten broadband penetration across the country. This gives us access to more than 700,000 homes for a start, with a potential of growing to 1.3 million households by the end of 2012. In addition, we also entered into an agreement with the nation's energy provider, Tenaga Nasional Berhad (TNB), to provide us with last-mile access to households and base stations over outdoor electric poles across their nationwide power infrastructure. In addition to this, we have ourselves rolled out fibre-tothe-home (FTTH) to key commercial properties and multi-dwelling units. With the combination of our 3G/HSPA network, fixed access across the TM and TNB infrastructure and our own targeted FTTH deployments, we have now created the nation's widest fixed and wireless footprint to access our customers irrespective of their location, across their homes, workplaces or wherever they are on the move. Delivering Integrated Communications As an integrated communications service provider, we are excited about being able to offer a wide range of services, from fixed and wireless voice, data and broadband services to interactive life services. Our customers will now be able to seamlessly enjoy these services over a wide range of devices including mobile phones, PCs, tablets, TV screens and smart data terminals. They will do this through set-top boxes or dongles, no matter where they are. Maxis is creating a pipeline of innovative products and services in the work, home and lifestyle markets. These offerings will be customised for users through partnerships with premier content providers and aggregators.
Content can be driven through IPTV, interactive TV, video-on-demand, fixed and wireless broadband, mobile computing and e-learning to include travel, talks, games, home surveillance, interactive and life services. We believe the future of these services would extend to areas of cloud computing and machine-tomachine solutions. During the year, we introduced many firsts, including Pocket Doctor (the worlds first health reference mobile service), Finder301 (Malaysias first location-based directory), myDeals (a mobile advertising platform, operating in Asia for the first time) and entered into a key partnership with PayPal, the first collaboration in the world between a mobile operator and an online payment service to provide value-added services. We also launched a wide range of smart devices including iPhone 4GS, Nokia N8, Windows 7 and the Samsung Galaxy tablet, besides extending our range of Android and Blackberry devices. Building on our strong track record of launching innovative content and data services, we are also working on developing new Life Services that go beyond the traditional telco offerings and open new and exciting frontiers in the fields of Heath, Education and Security to name a few.
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Ceos stAteMent
Continued
outlook
The current outlook for the Malaysian economy is steady. The government has embarked on a promising new economic transformation programme which is designed to spur growth across many industries. One of the core initiatives is to harness telecom infrastructure effectively for overall development, something which augurs well for the telecom industry. Though growth in voice revenues was sluggish during 2010, the Malaysian telecom industry is on the threshold of its next development phase, largely driven by demand for broadband services. While the voice business has matured, the growth is by no means over. Our primary focus at Maxis will be to continue to consolidate our leadership position on the mobile side of our business, optimising our earnings. At the same time we believe that investments we have made in enhancing our data networks while providing a stream of innovative data products and a growing range of smart devices to our customers will enrich their internet experience and give us a foothold in gaining future communications revenues. In the short
to medium term, devices will have to be seeded in the market through contracted data bundle packages. This will encourage early adoption, lower entry barriers and bring forward data revenues. We have been encouraged by the outcomes we have seen with the introduction of such initiatives as the iPhone, Blackberry and a range of Android-based devices. As networks approach low-yielding rural geographies, we foresee operators becoming partial to sharing more infrastructure. This will help conserve excessive capital deployment while rationalising industry spends. Network-sharing will also provide the insurance for marginal future revenues until such time as new businesses mature. On our part, we continue to strengthen and modernise our networks while looking to build on the extensive passive infrastructure-sharing we are already undertaking. We expect to continue to invest prudently in networks to keep delivering the quality of services that customers expect from our brand. We have conducted successful trials on LTE and are in a position to migrate our networks to the next level, when suitable spectrum is allotted.
" We deliver the world to our customers through advanced technology, or Digital Oxygen, we might say. At the end of our biggest year ever, we are delivering more broadband to more people and more homes than anyone else in Malaysia." Mark Dioguardi
Executive Vice President Head of Maxis Network and Technology
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building on our strong track record of launching innovative content and data services, we are also working on developing new Life Services that go beyond the traditional telco offerings.
CEO addressing Maxis employees at a communication session
We have gained valuable experience over the last few months in connecting our customers' homes with fixed access, complementing the access network we have built for our corporate clients. We expect 'home' revenues to build up by the end of the year. In the meanwhile, we are pleased to have made progress in the areas of interactive services, health, education and machine-to-machine applications, all of which are important components of our Life services of the future.
Maxis has always been about its employees, who put in enormous hours of dedicated hard work. They are proud of their Company and our market leadership bears testimony to their ability and diligence. Our dealers and distributors, some of whom have been with Maxis for years, form the bedrock of our marketshare success. We acknowledge their strong support. A special mention must be made of TNB for agreeing to our usage of their power pole infrastructure, and to TM for a historic agreement that will have a significant impact on the broadband and multiple play ambition of our nation. We wish to express our sincere appreciation for the continued support and encouragement we have received as an enterprise from the highest authorities in the government, the Ministry of Information Communications and Culture of Malaysia, and the Malaysian Communications and Multimedia Commission. On behalf of Maxis, I wish to thank Rossana Rashid for her contribution to the Company as CFO and wish her well for her next chapter. I also take the opportunity to welcome Nasution Mohamed who takes over from her, as well as other Senior Executives who have joined the team in 2010. I would personally like to thank my fellow members of the Board and the Chairman Tan Sri Raja Arshad for their wise counsel and support at all times.
Acknowledgements
We have always believed that we not only have nearly 14 million customer subscriptions, but probably as many relationships. Our customers live in a challenging world and it is our task to provide them with innovative, enabling and reliable services that meet their aspirations and make their lives easy. We thank them for their trust in Maxis as we remain committed to their dreams.
our customers live in a challenging world and it is our task to provide them with innovative, enabling and reliable services that meet their aspirations and make their lives easy.
Sandip Das Chief Executive Officer
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senIoR MAnAGeMent
01 02 03
Sandip Das Chief Executive Officer
Jean Pascal van Overbeke Chief Operating Officer
Nasution Mohamed Chief Financial Officer
04
05
06
Mark Dioguardi Executive Vice President Network and Technology
Mohamed Fitri bin Abdullah Senior Vice President Business Services
Maurice Tan Senior Vice President Personal Services
07
08
09
Sophia Lim Chooi Kuan Senior Vice President Sales and Services
Harold Quek Senior Vice President Home Services
Azmi bin Ujang Senior Vice President Human Resources
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10
11
12
Stephen Mead Senior Vice President General Counsel
Chow Chee Yan Senior Vice President Internal Audit
Kala Kularajah Sundram Senior Vice President Chief Talent Officer
13
14
15
Tan Lay Han Vice President Business Transformation
Lee Chuan Yew Vice President Chief Information Officer
Mariam Bevi Batcha Vice President Corporate Affairs
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Dipak Kaur Company Secretary
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senIoR MAnAGeMent PRoFILes
01
Sandip Das Chief Executive Officer Sandip Das was appointed as Chief Executive Officer of Maxis on 1 October 2009. He became a Director of Maxis on 17 September 2009. Sandip Das profile is contained in the Board of Directors section as set out on page 35 of this Annual Report.
02
Jean Pascal Van Overbeke Chief Operating Officer Jean-Pascal joined Maxis in October 2009. He is responsible for the overall commercial business with direct oversight for the Maxis and Hotlink brands, consumer, enterprise, carrier, SME and broadband businesses, product development, as well as customer service. In addition, he is responsible for providing leadership on IT. Jean-Pascal has over 20 years of experience, of which he spent 13 years with the France Telecom group of companies at Cellway in Belgium, Mobistar in Belgium and Orange in the UK. At Orange, he held various top management positions as Director of Strategic Marketing, Chief Marketing Officer, Vice President of Consumer Sales and Marketing and Senior Vice President of Sales and Loyalty. He was also a member of the Executive Board at Orange. Prior to Orange, Jean-Pascal was with Cellway and Mobistar holding various senior sales and marketing positions. He spent his earlier days in the operations and strategy divisions in the fast-moving consumer goods and advertising industries. Jean-Pascal holds a Degree in Historical Sciences from University of Leuven and a Degree in Marketing and Advertising from Solvay Business School in Brussels.
For the purposes of this section (Senior Management Profiles), all reference to 'Maxis' prior to 7 August 2009 refers to Maxis Communications Berhad.
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04
Mark Dioguardi Executive Vice President, Network and Technology Mark joined Maxis in August 2009. He is responsible for Maxis overall strategic technology direction, the execution of annual engineering operating plans and the operation of the Maxis network. He also leads and supports the Chief Executive Officer on large technology projects and future initiatives. Mark has over 19 years of telecommunications experience across Australia, UK and Asia with companies such as Telstra and O2. Prior to joining Maxis, he was with Telstra in Australia as its Executive Project Director for Ultra High Speed Internet and also its General Manager of Architecture for Next Generation Networks. He holds a Bachelor of Engineering (Honours) degree in Electronic and Electrical Engineering from the University of Melbourne in Australia and a Masters in Business Administration from the Melbourne Business School, University of Melbourne, in Australia.
03
Nasution Mohamed Chief Financial Officer Nasution joined Maxis in January 2011 and was appointed Chief Financial Officer on 15 April 2011. He plays a strategic role of partnering the business in understanding the relative economics of different parts of the operations and integrating resources across business functions to deliver high performance across Maxis. Concurrently, he is responsible for financial reporting, governance and compliance, corporate finance, treasury, procurement, regulatory, administration and facilities. Nasution has 17 years of wide business experience in Malaysia and overseas. Prior to joining Maxis, Nasution was the Managing Director/CEO of Penerbangan Malaysia Berhad (PMB). Prior to PMB, he was an Executive Director at UDA Holdings Berhad. Nasution started his career with KPMG in Australia and subsequently joined the Corporate Finance Division of Amanah Merchant Bank Berhad. He then moved on to Pengurusan Danaharta Nasional Berhad (Danaharta). Subsequent to Danaharta, Nasution joined KPMG Malaysia where he was Head of the Audit Department. Nasution holds a Bachelor of Commerce degree from University of New South Wales, Australia and is a member of the Institute of Chartered Accountants in Australia (ICAA).
05
Mohamed Fitri bin Abdullah Senior Vice President, Business Services Fitri joined Maxis in January 2006. He is responsible for the Corporate, Small and Medium Enterprise as well as Carrier Business segments encompassing both fixed and mobile products of Maxis. Initially the Head of Enterprise Business, his role was subsequently expanded to include the Carrier Business segment in January 2009. Fitri has over 23 years of working experience in the ICT industry and prior to joining Maxis, he was with Hewlett-Packard Malaysia (HP) for over nine years where he held various management positions in HPs Consulting and Systems Integration division, with the last role as Head of Division for South-East Asian business. Prior to joining HP, he was a Consulting Manager with Ernst & Young. He started his career with BULL Worldwide Information Systems in Phoenix, USA as a Principal Software Engineer in 1989. Fitri holds a Bachelor of Science degree in Computer Science from Indiana State University and a Masters of Science in Computer Science from Arizona State University, both in the United States.
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Continued
06
Maurice Tan Senior Vice President, Personal Services Maurice joined Maxis in November 2010. He is responsible for leading Personal Services to deliver revenue and subscriber growth in personal mobile and wireless broadband services through acquisition of new quality customers and the retention of, and up-selling to, existing customers. Maurice brings with him more than 19 years of experience across FMCG automotive and mobile / IT industries. Prior to Maxis, Maurice was with Microsoft, where he was Managing Director of Entertainment and Devices for the Greater China Region. Maurice has also held senior positions covering China, Hong Kong, Taiwan and the APAC Region in multinational companies such as Goodyear, Nokia and PepsiCo. Maurice holds an Executive MBA from China Europe International Business School (CEIBS, Shanghai) and a Bachelor of Business Administration degree in Marketing from the National University of Singapore.
07
Sophia Lim Chooi Kuan Senior Vice President, Sales and Services Sophia joined Maxis in January 2011. She is responsible for leading and managing sales, operations and services functions through all channels, developing new customer touch-points and raising the overall threshold of the Maxis brand of service. Sophia joined Maxis with more than 25 years of MNC, FMCG and consumer/pharmaceutical experience, coupled with in-depth understanding of consumer retail markets across Asia. Prior to Maxis, she was with the IDS Group, where she was the Country Managing Director for Singapore. Sophia has also held senior positions in MNCs, including Boots Healthcare Far East, Philips Malaysia, Bausch & Lomb Malaysia, Jordan AS and Diethelm Malaysia. Sophia holds a Bachelor of Economics degree (Honours) from the University of Malaya, Malaysia.
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08
Harold Quek Senior Vice President, Home Services Harold joined Maxis in August 2010. He is responsible for leading Home Services to develop, market and sell products and services which will transform the home environment into a hub from which subscribers can experience next generation broadband, IPTV and familyoriented voice and data packages. Harold has over 28 years of experience in all aspects of the telecommunications industry and has led the launch of fixed, mobile, global managed and convergent services for the consumer, enterprise and wholesale markets. He has held senior commercial positions in GO Etihad Atheeb Telecom in Saudi Arabia, du Emirates Integrated Telecom in the United Arab Emirates, StarHub in Singapore, Concert Communications (BT & MCI) in the Asia Pacific region as well as Macquarie Telecom and Telstra in Australia. Harold holds a Masters of Business Administration and Bachelor of Electronics & Electrical Engineering (Honours) degree from the University of Western Australia.
09
Azmi bin Ujang Senior Vice President, Human Resources Azmi joined Maxis in September 1992. He is responsible for the overall management of human capital, internal communication and the Maxis Academy, which is the in-house centre for staff learning and leadership development. He was appointed Head of Human Resources in October 1999. He has over 24 years of experience and prior to joining Maxis, he was a Dealer Representative at Seagrott & Campbell, a stockbroking firm, for a year, having spent seven years at Standard Chartered Bank Berhad as a Covenanted Officer/National Officer in banking operations and human resources. He holds a Bachelor of Science degree in Finance and a Masters of Business Administration degree from Indiana State University in the USA.
10
Stephen Mead Senior Vice President, General Counsel Stephen joined Maxis in June 2009. He is responsible for managing the legal requirements of Maxis which includes litigation, developing legal strategies, ensuring legal compliance, overseeing due diligence activities, handling major contractual, corporate and finance contracts and managing Maxis' in-house legal team. Stephen has over 21 years of experience and prior to joining Maxis, he was with Mallesons Stephen Jaques (MSJ), a leading legal firm in Australia, where he was a mergers and acquisitions partner. He has extensive general commercial legal experience, having acted for clients in a wide variety of legal issues. While at MSJ, he was seconded to Telstra Corp., Australia, where he held several positions including that of Deputy General Counsel and Competition Counsel. He holds a LLB (Honours) qualification from the Queensland University of Technology in Australia.
11
Chow Chee Yan Senior Vice President, Internal Audit Chee Yan joined Maxis in June 2002. He is responsible for managing the Internal Audit function and the development and execution of the audit process from a strategic perspective. Chee Yan has over 30 years of experience which includes 13 years with the Schlumberger Group as International Financial Controller in Singapore, Indonesia and the USA. Prior to joining Maxis, he was the Director of Risk Management of MEASAT Broadcast Network Systems Sdn Bhd. He was previously with Ernst & Whinney in Singapore from 1981 to 1982 and Turquands Barton Mayhew in Manchester from 1977 to 1981. He holds a Masters of Business Administration degree from Cranfield Institute of Science and Technology in the UK and is a Chartered Accountant (England & Wales).
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Continued
12
Kala Kularajah Sundram Senior Vice President, Chief Talent Officer Kala joined Maxis in August 2010. She is responsible for driving talent management, leadership development and creating a pool of future leaders drawn from local talent. Kala has over 19 years of experience. She spent 14 years with the Hay Group, where her last position was Regional Director of Reward Practice Business for Asia Pacific Africa. As part of this role, she also served in the Regional Leadership Team. Prior to joining the Hay Group, Kala worked for the Kuala Lumpur Stock Exchange (now known as Bursa Securities). Kala holds a Masters of Business Administration (Summa Cum Laude) degree from Boston University, a CPA from the Australian Society of CPAs and a Bachelor of Economics (Accounting) degree from Monash University, Australia.
13
Tan Lay Han Vice President, Business Transformation Tan Lay Han joined Maxis in October 1999. He is responsible for strategic business transformation initiatives for the Company. In addition, he is also responsible for business and customer intelligence, operations planning and revenue and profit enhancement functions. Lay Han joined Maxis as Head of Sales and Distribution and was subsequently appointed as Head of Channel Distribution and Customer Service in February 2004 and later as Head of Consumer Marketing in September 2006. In September 2009, he was appointed Head of Planning. Lay Han was appointed Vice President of Business Transformation in May 2010. Prior to joining Maxis, he was General Manager at Tanjong Golden Village Sdn Bhd (now known as TGV Cinemas Sdn Bhd). He was also involved in various business development projects for Tanjong plc, including the establishment of the TGV business. Lay Han was previously with BP Malaysia Sdn Bhd where he held various marketing and operations positions for nine years. Lay Han holds a Bachelor of Engineering degree from RMIT (Royal Melbourne Institute of Technology) and a Masters in Business Administration from the Cranfield School of Management.
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14
Lee Chuan Yew Vice President, Chief Information Officer Lee Chuan Yew joined Maxis in February 2011 and was appointed Chief Information Officer on 16 May 2011. He is responsible for the overall management of the Information Services Division and IT Transformation. Chuan Yew has more than 25 years of regional and global experience. He joins Maxis from Courts Asia Pte Ltd in Singapore where he held the position of Regional Chief Information Officer. Prior to Courts Asia, he was the Senior Technology Advisor in DHL Express Worldwide as well as held senior positions in DHLs Global IT services organisation. He also spent a number of years at Standard Chartered Bank, Accenture, Oracle Corporation and Unisys Corporation. Chuan Yew holds a Bachelor of Science degree majoring in Computer Science & Telecommunications from LaTrobe University, Australia.
15
Mariam Bevi Batcha Vice President, Corporate Affairs Mariam joined Maxis in September 2010. She is responsible for the overall planning and implementation of corporate communications activities, providing strategic PR counsel to the Senior Management team, formulating communication policies and procedures, as well as developing and driving sustainable corporate responsibility activities. Mariam has over 20 years of experience gained from a number of positions with listed companies in Malaysia. She was previously from Telekom Malaysia Berhad where she was Vice President, Group Corporate Communications, with key responsibilities for providing strategic PR counsel to the management team and the overall planning and implementation of corporate communications and corporate responsibility activities. Prior to that, she served as the Head of Group Corporate Communications and Investor Relations in Amanah Capital Partners Berhad and later as the General Manager of Group Corporate Communications in United Engineers (Malaysia) Berhad/ UEM World Berhad. Mariam holds a Bachelor of Business degree in Business Administration with Distinction from RMIT University in Melbourne, Australia and a Diploma in Public Relations from the Institute of Public Relations Malaysia (IPRM).
16
Dipak Kaur Company Secretary Dipa joined Maxis in 2001 and was appointed as Company Secretary in August 2009. Dipa provides corporate secretarial support to Maxis and her duties as Company Secretary includes, among other things, facilitating compliance with statutory obligations, monitoring and ensuring that the Group's governance framework complies with the Malaysian Code on Corporate Governance, Main Market Listing Requirements and other relevant laws and regulations. Dipa has over 19 years' experience and prior to 2001, she spent 6 years at DMIB Berhad as Company Secretary/Legal Advisor and 2 years at Arab Malaysian Corporation Berhad.
Dipa earned her Bachelor of Laws degree from the University of Leicester, UK and a Masters in Law from the University of Malaya. She also obtained a Certificate of Legal Practice from the Legal Profession Qualifying Board, a Certified Diploma in Accounting and Finance from the Association of Chartered Certified Accountants and is a Graduate ICSA from the Malaysian Institute of Chartered Secretaries and Administrators. She was admitted to the High Court of Malaya as an Advocate and Solicitor in 1993.
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toDAY Is neVeR LoneLY

Tweet it. Blog it. Like it. Share it. Let your best friend know your team has scored. Let an old friend forward you a new joke. We are here to light up the little moments. in todays world you are never lonely, even when you are alone. If life is a journey, we make sure you dont travel alone.
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Business Review
At a glance No. 1 in Voice No. 1 in Data No. 1 in retail footprint 13.9 million subscriptions 47.5%(1) market share for Postpaid 40.1%(1) market share for Prepaid No. 1 in business services
CUstoMeRs
the Lifeblood of our Business
Deepening Insight into our Customers' needs Our customers are individuals, families and businesses, each with their own unique attitudes, values and interests. We have three programmes in place to optimise our commitment to deliver more personalised customer experiences and to create relevant products for these customers. The first was launched towards the end of 2010 to develop a new multi-layered segmentation framework. The research and analysis covered voice, data, internet usage and, more importantly, considered needs and services beyond traditional telecom services. These insights will allow us to bring even more relevant and differentiated offerings to our customers in the future. The second is the launch of an innovative series of Hot Tickets for Hotlink customers that offer a new way for customers to recharge their prepaid services based on their usage, thus customised to their needs. These recharge vouchers are highly segmented and flexible and encourage the use of new services. Examples include special Hot Tickets targeted to migrant segments and students. Segmented offerings for postpaid and wireless broadband are being launched throughout 2011. Thirdly, we have built a highly granular geo-marketing capability which gives district, street and even doorby-door insights into customers and opportunities for product penetration and sales channel development.
With almost 14 million subscriptions, Maxis has the largest mobile customer base in Malaysia. We value these crucial relationships highly and continue to nurture them, while attracting new customers. Meeting a wide range of their needs is a core part of the mission in our journey from being Malaysias leading mobile operator to a leading integrated services provider. Maxis has long enjoyed the leading position in voice and data. During 2010, our mobile business grew both revenues and subscriptions, ending the year with a 40.1%(1) subscription market share for prepaid and 47.5% (1) for postpaid (excluding wireless broadband) 16.7% points higher than our nearest competitor. We believe we are now strongly positioned to create a sizeable wireless broadband business, after more than doubling our subscriptions to nearly 600,000 by the end of 2010. Our focus on growing under-represented areas such as the East Coast of Peninsular Malaysia, Sabah and Sarawak has been effective with over 20% growth in each, supported by new sub-distributors, localised promotions and strong on-ground presence through programmes like Jom Heboh. We believe Maxis remained the leader in the Corporate and SME mobile sectors. We were also among the top in the Government & GovernmentLinked Company sectors. The business mobile revenues registered strong double-digit growth in 2010, fuelled by strong momentum in SME customer acquisitions and significant take-up of smartphones and new SME-targeted data services.
Note: (1) Among top 3 operators in Malaysia based on published results.
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Maxis store
Hotlink store
Largest Retail Footprint and Growing new Channels Maxis has the largest footprint of retail channels in Malaysia with over 21,000 outlets, a year-on-year increase of 51%. We are also taking the lead in the introduction of new digital channels to meet customer needs and expectations in the best possible way. We have always valued the strong relationships with our exclusive channel partners as they provide an essential local presence for our Maxis and Hotlink brands well beyond our 31 company-owned Maxis stores. By the end of 2010, we added an additional 50 outlets to close the year with 584 exclusive stores (a combination of Maxis Stores, Maxis Exclusive Partners outlets and Hotlink Exclusive Dealers). All these stores provide a broad range of sales and services. We are pressing on with expansion of our distribution footprint through a new network of sub-distributors focusing on the East Coast, Sabah and Sarawak, which enables us to extend our reach in an efficient and costeffective manner. We added more local entrepreneurs with local networks and area knowledge to our subdistributor network. This was the main driver behind the five-fold expansion of the number of prepaid top up points, especially for non-exclusive Hotlink outlets. While we expand our reach and footprint, we also ensure that our existing channels are more efficient and are looking at ways to leverage them effectively for new products such as wireless and home broadband as well as life services. Maxis has also grown its non-traditional touch points, such as ATMs, online banking and self-serve kiosks, to nearly 16,000 with a year-on-year increase of 52%, to provide a wider choice of payment options and convenience. For instance, we introduced a new payment collection point concept to support the strong growth of Maxis postpaid business in the East Coast, Sabah and Sarawak. During 2010, we also ventured further afield into the area of non-traditional touch points, establishing service channels utilising the mobile device, internet and social media platforms. We are leveraging the power of online and other self-service channels, including social networking, to respond to customers changing preferences while at the same time reducing our cost to serve. Hosting mobile virtual network operators (MVNOs) and selling access to our network on a wholesale level are additional channels to reach customers. For instance, our reseller partner OKTel addresses the migrants segment from India, Bangladesh, Nepal and Pakistan. Salamfone is our latest MVNO partner targeting the Muslim population, mainly in the East Coast and northern states of Malaysia. A contract was signed on 6 October 2010 to supply Salamfone with radio access and core network. Salamfone services were made commercially available to the public on 29 March 2011 and the brand was officially launched on 6 April 2011 during the World Halal Research Summit. We will continue to work with resellers and MVNO partners to address areas and segments with low penetration (e.g. East Coast, Sabah and Sarawak, the northern states, the Islamic segment, migrants and price-conscious segments) at lower cost and to secure a share of the wholesale market.
maxis has the largest footprint of retail channels in Malaysia with a total of over 21,000 outlets, a year-on-year increase of 51%.
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CUstoMeRs
Continued
Our customer service staff won a total of eight awards at the 11th CCAM Annual Awards
Leading Customer service
Delighting our Customers
The consistency and standard of our customer service are strengthened each year. In 2010, we leveraged on IP call management capabilities launched in 2009, so that our frontline consultants could provide superior advice regarding smartphones and to deliver up-selling and cross-selling in the inbound environment. We invested in improving training capabilities with another onsite training facility at the Sunway call centre and a retail simulation centre at the Maxis Academy in Kuala Lumpur Sentral. A total of 17 leaders in our centres received certification from the Call Centre Industry Advisory Council. We have set internal benchmarks for the responsiveness of our frontline service consultants on the commitments they make to customers. We are now reaching targets in over 98% of occasions up from 95% in the previous year. Over the years, Maxis has received recognition of its efforts in customer service. In 2010 we added more awards to our gallery, including a total of eight awards collected at the 11th Contact Centre Association of Malaysia (CCAM) Annual Awards event. Among these were the top two categories for corporates, Best Customer Centre (Gold) and Best CRM Implementation (Gold). The media has also recognised Maxis commitment to customer care. As a result of being nominated by our corporate customers, the leading IT magazine Computer World Malaysia presented Maxis with the Best Customer Care Award in the Telecommunications category for 2010.
At Maxis, we go the extra mile for our customers and that includes our engagement through priority events and third-party promotional activities. Maxis customers continued to benefit from Maxis Rewards, a programme which brings together a suite of offers that they can download onto their mobile devices, thereby enjoying real savings whenever they shop or dine. Furthermore, Maxis 1 Club Elite customers were given device-related privileges ranging from preview specials, which appeal to the early adopters, to special package deals. On the prepaid side, we forged new partnerships with retailers and brands in the fast-moving consumer goods category to bring excitement to the market. We invited customers to the musical West Side Story and the 10th year of Maxis Team Golf, one of Malaysias best-known amateur competitions exclusively designed for Maxis' postpaid customers. We also connected with younger users, leveraging movies, music and games services on mobile devices which helped strengthen social networking among teens. Alice in Wonderland, Clash of the Titans, Iron Man, Shrek and Twilight Eclipse were among the movies offered. We complemented this with another targeted teen initiative called My 1st Mobile which helped drive non-voice adoption through trial services. Our customer engagement efforts have proven effective and will be continually refined and enhanced.
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" We have the largest mobile subscriber base in Malaysia and we value the relationships we have built across the population. Meeting their growing needs is a core part of our mission as an integrated player." Jean Pascal Van Overbeke
Chief Operating Officer
Attractive Market Fundamentals for Growth
Malaysia is embracing the worldwide digital revolution and Maxis is leveraging on the favourable demographics and strong appetite for smartphones and online applications. However, the opportunity for us lies beyond addressing the needs of the consumers and business customers. Maxis is well-placed to be a digital partner for the Government to participate in the economic development initiatives espoused in the Economic Transformation Programme with Entry Point Projects amounting to RM16.6 billion. In addition, we will continue to partner the government to develop new frontiers through the Universal Service Provision fund which amounts to over RM4 billion. We are also positioning ourselves as the digital partner of choice for industries such as banking, insurance, health, education, retail and entertainment to enable new opportunities and to leapfrog existing local digital and IT infrastructure.
DeMoGRAPHICs
Young (50% of population less than 25 years old) Educated (92%) & English speaking (52%) Wealthy (GDP/capita US$7k, one of the highest in ASEAN)
sMARtPHone sALes
27% of 7 million annual handset sales in 2010 Expected to reach 50% of handset sales by 2014
InteRnet
More than 17 million users 56% broadband homes
soCIAL netWoRKInG
8.9 million active users Facebook: 3rd in Asia Twitter: 6th in Asia Blogs: 3rd in Asia
11th worldwide 18th worldwide 14th worldwide
" We are in the business of putting customers first. They are at the centre of everything we do. Our job is to ensure they believe they are taken care of in the best possible way and that they have made the right choice by staying with us." Halimah Abdullah
Head of Tele-Sales & Services
onLIne BAnKInG UseRs

2.7 million unique online banking users Largest in South East Asia
onLIne tAX sUBMIssIons

1.3 million online tax submissions to Inland Revenue Board 2009
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Innovative Products and services
At Maxis, innovation goes beyond new ideas or the leveraging of new technologies. Innovation is evident in new approaches to business, such as the forging of unprecedented partnerships, or new ways to enhance our network reach and customer access. It means finding original ways to build talent and enhance the skills of our team. It extends into product and service offerings for our customers, to enrich their lives and businesses in line with our brand promise. By this measure, 2010 was a remarkable year. Maxis delivered an unprecedented build-out of our network and new network technologies: successful LTE field trials; a range of partnerships that provided us with the broadest reach of all companies in fixed broadband to the home; and several innovative service launches constituting some firsts in Malaysia, in the region and even globally.
Maxis portal is called MyLaunchPad. Why MyLaunchPad? Apart from the obvious link to personalised my services and the my Maxis network identifier, we believe MyLaunchPad addresses the content and services that Malaysians desire localised, global and relevant. Among these are news, sports and entertainment on their PCs and mobile devices and in the future on TV as well. Furthermore with the myMaxis inbox, our customers have the opportunity to discover information and services that enhance their lives while getting all their social messages in one place. MyLaunchPad is an example of how we bring innovative products and services to our customers. The results are encouraging. MyLaunchPad is the 6th most visited Malaysian website and overall the 12th most popular website in Malaysia, including international websites*. In 2010, Maxis continued to bring many more innovative products and services to the market.
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6th most visited Malaysian website*
MyLaunchPad is an example of how we bring innovative products & services to our customers
12th most popular website in Malaysia*
WoRLD FIRsts Maxis-PayPal. PayPal is one of the first online payment services ever to be introduced and is best known for its collaboration with eBay. This is the first time in the world that a mobile network operator and an online payment service have collaborated to provide value-added services. Maxis customers are now able to use the PayPal service to pay for their mobile, data and content charges as well as buy movie tickets. myDeals offers a mobile advertising platform that provides users with up-to-the-minute brand and product news, offers and promotions. We have over 2.8 million customers who have opted for the service while over 20 brands such as BMW and Nestle have come onboard. Maxis@F1 With over 7.5km of fibre and 312 cores of fibre termination, we delivered the fastest fixed network in any racing circuit in the world within 20 days with full system integration. The F1 teams, broadcasters and media institutions utilised our Metro Ethernet Network to transmit data and video broadcasts to 850 million viewers worldwide during this international event. MALAYsIAn AnD ReGIonAL FIRsts Maxis 1Store allows users to explore, discover and purchase content and applications that are downloadable to their mobile devices. It also provides Malaysian content developers with an easy-to-use platform and tools for application development. OneMusic is a service that provides downloadable music in all genres and four languages: English, Bahasa Malaysia, Chinese and Tamil. Maxis is today the largest digital retailer of music in the country.
Maxis Games introduced the first online multiplatform games in Malaysia. To date, Maxis has been nominated as Telcos Most Favourite Games Providerin 2009 and in 2010 by GameAxis. Maxis Movies is the first nationwide one-stop movie booking and payment offering for all cinema chains in Malaysia. MALAYsIAn FIRsts Finder301 is the first location-based mobile directory in Malaysia, available on all phones. Through Finder301, Maxis customers can access and share information on the closest service points nationwide, including product and emergency services. Finder301 also incorporates the countrys first 'augmented reality' service which allows users to experience the very latest from Maxis. Finder301 has over two million registered users. Unity is a first for Malaysia, providing unified communication services including mobile centrex, mobile phone conferencing and unified messaging. Unity is currently being used to facilitate diary arrangements for the Malaysian courts, to prevent delays and backlogs. It has enabled court registrars and lawyers to communicate more efficiently, thereby reducing waiting time and travelling costs and improving the overall efficiency of case management by the courts. Hot Tickets innovatively bundles voice, data and SMS services into a single rechargeable ticket for prepaid customers. By utilising our Hot Tickets, customers know what value they are getting for each prepaid top-up amount.
Source: Effective Measures, December 2010
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Continued
Multi-screen access and integration For the first time in Malaysia, customers can experience multipleplay service whereby they have the freedom to choose content and services and be able to view them through multiple screens at a time and place convenient to them
Maxis Home services
Fashionista! is the first-ever portal developed for Malaysian designers to showcase and sell their work to a global audience. The site allows users to view designer collections and vote for their favourites. Pocket Doctor Health Portal is one of the first global health reference services. A one-stop information centre on a wide range of health topics, it is offered on multiple platforms. Devices introduced by Maxis includes a number of first and exclusive offerings in tablets, Android and Windows 7 devices. Bridge Data is a service that allows our Smartphone and Tablet PC-enabled customers to surf while travelling abroad. Roaming charges are sent via SMS to those who have not signed up for this service when their data roaming charges go above a certain point. During 2010, we also trialled other innovative products and services for launch in 2011. These comprised home services, including IPTV, IP-based telephony and remote home surveillance. On the business services front, a new managed M2M (Machine-to-Machine) offering was launched in January 2011 and additional managed services such as data centres, cloud computing and hosted call centre services will be introduced to the market later in 2011.
Maxis has laid the groundwork to seize and unlock the exciting potential offered by Malaysias broadband agenda and market demand for high-speed broadband, both fixed and wireless. The creation of Home Services as a new business unit represents our concerted effort to extend our reach and penetration into households. At the heart of Maxis Home Services is Fibre-To-TheHome (FTTH) technology which offers fast and reliable internet access. Subscribers are able to work with bandwidth exceeding 40Mbps, allowing them to enjoy video calls, seamless video streaming, real time online messaging, IPTV and much more. With such bandwidth, our aspiration of providing Life Services such as education, health, entertainment as well as interactivity and transaction capability, across all screens in a seamless fashion, is achievable. Maxis Home Services was first rolled out in Bandar Utama 11 & 12 as well as Sierramas, both premier locations in the Klang Valley, on 1 September 2010. As of 31 March 2011, Maxis Home Services was officially launched with 1,017 customers already connected to our FTTH network. Home Services potential goes beyond FTTH and HSBB access. We continue to look for innovative ways to deliver services to a potential base of 6.6 million homes in Malaysia.
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" Customers are going to do whatever they want, and it is our role to provide the eco-systems which efficiently facilitate this." Kugan Thirunavakarasu,
Vice President Product, Device and Innovation
Advancing the network
Our network, the largest in the country, is the backbone of Maxis, giving us an extensive and formidable footprint for mobile technology and valueadded services and for fixed and wireless broadband. During 2010, Maxis invested RM1.44 billion to build upon the significant modernisation first begun in 2009, expanding the reach and capacity of our networks and support infrastructure. A total of 720 2G base stations were rolled out with special emphasis on the East Coast, Sabah and Sarawak, thereby increasing mobile coverage to 94.5% of the population. In addition, over 1,260 3G base stations were rolled out nationwide, resulting in 4,654 3G sites with the entire footprint now enabled for High Speed Packet Access (HSPA). This focus on network expansion resulted in the largest 3G footprint that now covers 76% of Malaysias population as of the end of 2010, up from 57% at the end of 2009 and with enhanced coverage over secondary and tertiary towns including Labis, Gemencheh, Palong, Sik, Hutan Melintang, Beaufort, Kuala Penyu, Keningau, Tambunan, Kota Marudu, Ptas, Bera, Semantan, Jengai, Sipitang, Tuaran, Bau-Lundu, Betong, Kanowit-Julau, Limbang-Lawas, Marudi, MeradongDalat, Mukah, Niah, Padawan, Saratok, Sarikei, Serian, Sri Aman, Tatau. The capacity of our wireless data network increased to 6.8 Gbps.
Wireless data usage on the Maxis network exceeded 14,950 terabytes in 2010. This is the equivalent of 2.5 billion MP3 songs, 10 million movie downloads, or 8 billion photo uploads. The surge in demand was driven by wireless broadband take up, more than doubling to nearly 600,000 subscriptions in 2010. Over 75% of newly-added devices on the network were smartphones. Independent benchmark tests were carried out in 2010 on our wireless services. The first test, conducted by Alan Dick International, declared Maxis to be the market leader for 3G data quality. A second test, conducted by leading publication Mobile World, ran broadband road tests on several mobile services provided by different operators and placed Maxis top in 13 of the 16 tests performed. Apart from expanding the capacity of our networks, customer experience was further enhanced with data optimisation techniques such as compression engines, web cache and local peering with Google.
This focus on network expansion resulted in the largest 3G network in Malaysia with a footprint that covers 76% of Malaysias individual population as at the end of 2010.
Engineers working on site
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Continued 3G new coverage enhancement
3G coverage end of 2009 3G coverage end of 2010
Fibre rollout at a glance Over 783km of fixed-line infrastructure work performed 1st fibre to home in september 2010 FTTH connectivity will continue to be rolled out in 2011 Data speed is expected to grow to 75Gbps in 2015
2G new coverage enhancement
2G coverage end of 2009 2G coverage end of 2010
" The deeper the penetration of mobile services across consumer life-stages and life-styles, the more we are challenged to innovate. The way we do this is to create products and services that offer consumers simplicity at unbeatable prices and meet their desire for talking, texting, messaging and surfing. They get to do more of what they love, with us." Maurice Tan
Senior Vice President Personal Services
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" We are continually looking at providing unparalleled and compelling services to our business customers to make them more productive and competitive." M Fitri bin Abdullah
Senior Vice President Business Services
Cost efficiency has always been a key focus and for the year 2010, we delivered network spend savings of RM32 million for Capex, RM44 million for Opex and procurement savings of RM293 million. Some of the cost-efficiency initiatives that we have embarked upon include: Conversion of leased line to own-built infrastructure Local Google peering Conversion of diesel generators to commercial TNB power Increased infrastructure-sharing on base station sites, resulting in over 54% of all base station sites being shared Compression on satellite bandwidth and internet traffic Expansion on the radio network via the 900 Mhz spectrum In pushing the boundaries, Maxis went Green and as a result avoided 28,000 tonnes of C02 emissions. We also introduced various tools into our network to enhance the productivity and efficiency of our day-today operations. These include advanced engineering planning systems, roll out and logistics systems and Internet Protocol ("IP") probes. Through selective implementation of FTTH technology, Maxis launched high-speed fixed home broadband services.
Furthermore, through our agreement with Telekom Malaysia Berhad we now have HSBB access to about 750,000 homes and up to 1.3 million homes by 2012. This 10-year agreement is expected to give us HSBB access to about 3 million homes within a few years. Maxis was also the first mobile operator in Malaysia to successfully conduct trials for the latest standards in mobile technology, Long-Term Evolution ("LTE"). Also known as 4G, LTE is an evolution from GSM/EDGE and UMTS/HSPA network technologies and is expected to enable continued growth in advanced wireless data products. The LTE trial was completed with peak download speeds of 60 120 Mbps achieved and is continuing into 2011. Efforts will continue to provide capacity for future growth, with data network capacity expected to grow from current 6.8 Gbps to 75Gbps in 2015, and to build a future-proof architecture. The current year will bring about the emergence of new technologies to enhance data speed with technologies such as HSPA+ (dual carrier) and LTE. The latter will increase data rates up to 2 to 4 times the speeds of HSPA+. We are also embarking on an initiative to further enhance the core network with the introduction of new technologies, which will further reduce the number of touch points in the network. We are building what we call our smart network, which sees expansion of the network capabilities, policy controls and routing policy. Maxis will continue to deploy the latest technological advances in our networks and to explore and invest in new methods to enhance our customer experience. Our efforts have solidified our status as first-movers in providing the latest network enhancements to our customers.
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Continued
Building Key Partnerships and Platforms
We have continued to establish key partnerships and platforms that will pave the way for us to deliver our strategy for data access leadership beyond telecom services. Our landmark agreement with Telekom Malaysia on HSBB is the first of its kind in the country. Additionally, in order to lower the cost of our fibre network buildout, Maxis has signed a contract with Tenaga Nasional Berhad to use their extensive electricity supply infrastructure to strand fibre to our base stations and to gain last-mile access to homes. As we strive to deliver lifestyle services at home and on mobile, we cannot underestimate the key role that our critical content and platform partnerships play. We will continue to build strategic partnerships to strengthen the eco-system required to become a leading integrated services provider.
" Our distribution coverage is extensive and our network simply the best. For example, you can get connected or purchase Hotlink products in Kapit, a remote village in Sarawak accessible only by boat. In time, Maxis will be everywhere." Jeff Chong
Vice President Regional Sales & Services
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" As a leading player, we are serious about nurturing talent which includes bringing home Malaysian professionals and attracting globally -competitive individuals from other markets. Maxis leads the way in adding high-calibre multi-ethnic talent to our senior team." Kala Kularajah Sundram
Chief Talent Officer
Building an Institution of talent
As at 31 December 2010, Maxis had over 3,200 full-time employees, more than 80% of whom are graduates and professionals. Our people are not only diverse in the experiences that they bring to Maxis, but also with respect to their ethnic and cultural backgrounds, age and gender. In 2010, we underwent the first stage of cultural transformation driven by our new vision to become a leading integrated communications service provider. This involved the introduction of an additional core value and increased employeeengagement activities to bring about a new vitality at the workplace.
Maxis offers an attractive proposition for professionals and recognises, rewards and retains talent. Recognising talent as a competitive advantage, we put people at the heart of everything we do. In our determination to equip Maxis for the business of tomorrow, we continued to assemble a team of individuals with proven track record whom we empowered to lead, thereby building an institution of talent. Thus we spared no effort in our search for talented individuals, a search which is founded on principles of diversity and inclusion and which has resulted in an eclectic mix of returning Malaysian expatriate and local talent in management positions enterprise-wide. We also partnered successfully with an international search firm in a global mapping of Malaysian talents, which culminated in six senior hires in 2010. Our senior leadership team, most of whom have global experience, is culturally-diverse, with six nationalities represented, of which almost a fourth are women. In the spirit of gender and age diversity, women make up nearly 44% of our employees, while 31.5% of our employees are below the age of 30. To ensure we remain in the race for global talent, we created the role of Chief Talent Officer in 2010 to drive talent management and nurture a pool of future leaders. In early 2011, alongside partners such as TalentCorp Malaysia, we pursued talent at the tertiary level and encouraged Malaysian professionals working abroad to return home to contribute their services to the nation.
recognising talent as a competitive advantage, we put people at the heart of everything we do. this is reflected in our determination to assemble a team of individuals with proven track record whom we empower to lead.
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" Maxis must be a place where great people meet where they share a deep sense of belonging and understanding, where talent is liberated and appreciated. It should be a place that people call home." Azmi Ujang
Senior Vice President Human Resources
" Ive learnt so much from the people at work and were like a great big family. Like siblings, we have different opinions but we listen to one another and take on board each other's views." Cynthia Choo Win Nie
Senior Executive Regional Channel Marketing
Creating a Pool of Future Leaders
Our employees have always been leaders and pioneers. Our achievements have been made possible by this inherent quality. Such qualites need to be nurtured for us to move beyond mobile into the future of integrated play. At Maxis, we continually create leaders from within and forge a culture premised on leadership attributes. Our On-Board with Maxis programme provides new employees the opportunity to interact with senior leaders in informal settings to allow uninhibited sharing of ideas and experiences early in their work lives. The programme also allows new employees to experience serving customers at call centres and retail centres. We also inculcate brand values to help them fulfil their roles as brand ambassadors. The Maxis Management Associate Programme ("MAP") is a leadership-development initiative, the objective of which is to source fresh talent from topranking global universities. In 2010, we recruited 13 Management Associates who are now part of the feeder pool of senior talent and who will be groomed through professional competency development and accelerated career progression moves over a period of two years. In 2011, we would be recruiting our 20th batch of MAPs. The Next Generation Manager Programme, a core leadership development programme for Maxis managers, was established in 2006. It has continued to play a role in the development of our managers across the enterprise. For top management, we continued our partnerships with Harvard Business Publishing, IBM, and the Indian Institute of Management Ahmedabad. These collaborations enabled selected members of the Senior Leadership Team to attend executive education courses abroad, some of which were customised for our requirements.
The Maxis Leadership Development Engine ("LDE") identifies, engages and develops a pool of future leaders carefully selected on merit. As part of our efforts to develop high potential employees, the LDE Accelerator Programme, which was first launched in 2009, provides our people with continuing exposure to business simulations, mastery workshops, change and transformation projects, as well as other projects of excellence. The Maxis Academy, our internal learning centre established in 2001 in Kuala Lumpur, provides us with an accessible and stimulating learning environment with which to enhance competencies. The Academy has a busy calendar driven by the mission to inspire people to embrace learning. Recently we provided a new Retail Simulation Centre with hands-on experiences to simulate retail market conditions and develop 'Go to Market' programmes that can be effectively implemented. The Maxis Internship Programme continued in 2010, whereby undergraduates from local and foreign universities joined us as interns, providing us with insights into the pipeline of future leaders. Our internship programme provides practical knowledge and the opportunity to learn about high-performance organisations and the communications industry, as well as the chance to strengthen personal networks. In 2010, we supported over 90 interns and plan to increase the numbers in 2011. We innovate through rigorous competency assessment and management appraisal exercises, whereby feedback on key talent competencies are provided and through which individual developmental needs are identified. Such programmes underline our professional approach to talent-building, which includes the usage of contemporary metrics.
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Rewarding for Performance
We are strong advocates of continuing education, as demonstrated in the opportunities we provide our people under our educational excellence programmes. Selected employees also enjoy the benefit of sabbatical leave to attend graduate school to obtain professional post-graduate degrees in engineering, finance, business administration, etc at top-tier universities. Scholarship opportunities are also offered to children of employees to pursue undergraduate studies. In the year ended 31 December 2010, RM11.4 million was spent on training and employee development, a 4.1% growth over the RM11.0 million invested in the previous year.
We believe in maintaining a high-performance culture that rewards our people. This culture has been institutionalised at Maxis and is integral to our human resource ("HR") processes. In measuring performance, we have established common objectives in key focus areas for employees so that we are all aligned with the short-term and long-term goals and performance requirements of the organisation. Being a market leader, we continually benchmark ourselves against other industry players to ensure that our remuneration packages, benefits and incentives, as well as reward systems, remain competitive.
" The journey to change and transform has been an interesting one. Along the way there were challenges and doubts. I remember thinking I was totally outside my comfort zone. But I learnt and I grew, along with the organisation. We had fun!" Lai Shu Wei
Senior General Manager Head of Device Management
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Last year, we added a fourth value, Brave, which we believed was necessary to ensure we were well-positioned for change and to achieve our aspirations as an integrated player.
Refreshing Culture and extending our Core Values The Maxis culture has been founded on our core values: Simple, Trustworthy and Creative. Last year, we added a fourth value, Brave, which we believed was necessary to ensure we were well-positioned for change and to achieve our aspirations as an integrated player. In introducing this new value, we recognised the Maxis legacy of pioneering leadership. Our culture is also being refreshed as a way to remain relevant to the needs of the future. As part of the evolution, there are initiatives in place to inject a greater sense of fun at the workplace, including celebration of Malaysian festivals, an electronic employee newsletter, and employee-wellness initiatives to increase awareness of health matters and to help achieve work-life balance aspirations. Employee engagement plays a vital role in keeping our employees energised, aligned and fully involved in the success of the organisation. Our senior management is committed to engaging with employees regularly to share information and build camaraderie across the organisation. The Voice of Maxis survey is an annual measure of employee satisfaction engagement, conducted by a leading independent research house. This provides continuing feedback on the level and quality of employee engagement. We have maintained high levels of engagement each year compared to local Malaysian companies as well as benchmarked against global telcos.
earning Recognition for HR Practices
In 2010, we received the Gold Award in the HR Innovation Category at the Malaysia HR Awards 2010 ahead of other leading companies. Our win highlighted our innovation in transformational learning through the Maxis Academy. In July 2010 we received Asias Best Employer Brand Award which pays tribute to employers who create a culture of innovation at work and in the HR industry. Maxis was also the recipient of the Asia HRD Congress 2010 Award, whereby our Senior Vice President of Human Resources, Azmi Hj. Ujang, was acknowledged as a role model for his contributions to the HR community. We believe these awards underscore our efforts to continuously strengthen our Employer Value Proposition to attract, engage, nurture and retain the very best talent the industry is able to offer.
"Poverty eradication is often viewed as war within nations, but to me its a global war and I have chosen to be in the front-line. Im proud of this decision but this is only made possible by Maxis." Usha Kanagaratnam
PhD Sociology, Oxford University Maxis Scholarship for Excellence recipient
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toDAYs CLAssRooM Is eVeRYWHeRe

Learning no longer ends when the bell rings. Students can log in, look up and check out anywhere, and anytime they like. We are here to help kids find answers and inspiration. We are here to give new generations a bright start.
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CoRPoRAte ResPonsIBILItY
Contributing towards the communities we serve through our Maxis Bridging Communities Programme As a responsible business, we have embedded the principles of corporate responsibility (CR) in our day-to-day operations. Sustainable and ethical ways of doing business have been at the core of Maxis' initiatives. To achieve business success over the long-term, we recognise that we must continue to foster and nurture meaningful relationships with our stakeholders. Among our core values is the attribute of trustworthiness, which requires that we subscribe to high business ethics which is vital to building stakeholder trust. At Maxis, our CR initiatives are focused on: Conducting our business responsibly in the marketplace; Nurturing our talents and developing their potential in the workplace; Contributing towards the communities that we serve; and Doing our part to mitigate the impact of our operations on the environment. Being Malaysias leading integrated communications service provider, we believe we can best enrich communities by focusing our efforts in the areas of continuous education, technology and the pursuit of excellence. Our community efforts are clustered around the Maxis Bridging Communities programme which we have successfully run since 2002. This programme is built on the four important pillars of bridging the digital divide, education and development, employee volunteerism and protecting the environment. Maxis Cyberkids Camp Our flagship community project, Maxis Cyberkids Camp, is a series of Camps designed to bridge the digital divide by harnessing the twin engines of information technology (IT) and education. Launched in 2002 in collaboration with the Ministry of Information Communications and Culture (KPKK), Maxis Cyberkids has thus far benefitted a community of 8,425 students and teachers from 1,431 schools across Malaysia.
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168 students and 56 teachers from 56 secondary schools participated in the 4 regional Cyberkids Camps in 2010
Minister of Information Communications and Culture YB Dato Seri Utama Dr Rais Yatim officiating the Maxis Communities Knowledge Centre workshop
Working with Maxis Cyberkids, drawn from communities with very low internet penetration, we create awareness of computer skills, improve understanding and usage of the internet and build appreciation for technology. In this way, we help to align rural communities with Malaysias mainstream development agenda. In 2010, schoolchildren aged between 13 to 16 years old and their teachers from 56 secondary schools participated in our Camps. Maxis Cyberkids has resulted in spin-off activities as follows: Maxis Cyberkids National Challenge a Malaysia-wide contest providing Maxis Cyberkids with opportunities to innovate, develop and promote projects arising out of the Camps. This offers the following activities: a Cyberkids Club for members, the propagation of IT learning to other schools via a Cyberkids Train the Trainer programme and a platform for school and personal blogsites by both Cyberkids members and Club members. Maxis Cyberkids Portal a tool for continuing IT education and social networking amongst post-camp participants who wish to keep abreast of the latest trends and to stay in touch with one another. Maxis Cyberkids with Community outside the mainstream Camps, Maxis also conducts smaller camp activities to serve the under-privileged communities. Four such camps involving 22 community groups throughout rural Malaysia were held in 2010.
ASEAN Cyberkids Camp Given its effectiveness, the Maxis Cyberkids Camp is now being showcased at the ASEAN level starting in 2008 to include students from the region. In 2010, 91 students and teachers from 11 ASEAN member countries and Sri Lanka attended the Camp. Maxis Mobile Content Challenge In 2007 the Maxis Mobile Content Challenge was launched with the objective of nurturing Malaysias content industry. Held annually in collaboration with KPKK and the Malaysian Communications & Multimedia Commission (MCMC), Maxis provides students from higher-learning institutions with a platform to design, develop and deliver creative mobile content applications. Thus far, 461 new ideas have been generated to help spur the growth of our indigenous mobile content industry. In 2009, we introduced the Nurturing and Commercialisation Support Programme to assist past Maxis Mobile Content Challenge winners and finalists to turn their prototypes into commerciallyviable products. Our programme features workshops, product-testing, hands-on guidance, coaching and product trials. We continued to nurture past winners and finalists in 2010, supporting these young developers in new areas of content based on integrated service offerings to customers.
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Corporate Nationhood Initiatives Award 2010
Maxis scholarships for excellence Awards Our Scholarships for Excellence Awards has been an annual activity since 2005. Through it, we recognise outstanding students and their pursuit of knowledge by offering scholarships tenable for both postgraduate and undergraduate courses at leading universities. Since the Awards began, 100 talented Malaysians have been provided with this opportunity. In 2010, 48 scholarships were awarded: Maxis Scholarship for Excellence Award for PostGraduate Studies (4 recipients); Maxis Undergraduate Scholarship Programme for Postpaid Customers, a scholarship tenable at local and foreign institutions of learning (40 recipients); and Maxis Undergraduate Scholarship Programme for children of Maxis employees (4 recipients).
Humanitarian efforts In November 2010, Maxis assisted in flood-relief operations by contributing school uniforms, bags and stationery to over 1,200 children from rural areas in the northern state of Kedah affected by floods. We also donated motorboats to facilitate rescue operations in the north-eastern state of Kelantan. employee Volunteerism The Maxis Volunteer Brigade encourages our own employees to identify with community service for which they can volunteer their time through an active programme of volunteerism. Our activities aim to foster closer relationships with the local community and contribute towards improving the social and economic status of under-privileged communities. Participation in this area at Maxis is on the rise. In 2010, 562 Maxis volunteers clocked in approximately 2,500 volunteer hours, more than doubling the 169 volunteers and 1,026 volunteer hours in 2009.
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vendors participated in our Vendor Development Programme by the end of 2010
Spreading festive cheer at the Ampang Old Folks Home
Conducting our Business Responsibly in the Marketplace Our business is centred on our customers and our goal is to offer them innovative services, delivered as widely as possible and seamlessly, on any smart screen. We believe that an ongoing focus on innovation and on continually exceeding our customers expectations is vital to business growth. By conducting our business responsibly and building sustainable relationships in the marketplace, i.e. with vendors, suppliers and contractors as well as the business community at large, we will be well-positioned to deliver on our promises to our customers. We are guided by the Maxis Code of Business Practice ("Code") which requires all employees to conduct themselves honestly and with integrity in all their dealings. We also put in place processes and guidelines to ensure those doing business with us meet our expectations. As part of our Supply Chain Management process, our vendors are required to sign a declaration that they will comply with our Code. We also introduced a Vendor Development Programme in 2004 to ensure that local contractors have the requisite capacity and capability to deliver and succeed in a competitive environment. From only 18 vendors at the start, we have now registered 102 vendors who have cumulatively benefitted from our vendor programme at the end of 2010. As a market leader, we know that our customers expect us to delight them with continuous innovations. To this end, we are building a comprehensive eco-system that includes supporting the development of local content as well as partnering with various global and device manufacturers to deliver a range of enriching product and service experiences to customers. At the more fundamental level, we continue to innovate and invest in the quality of life of Malaysians by extending connectivity to under-served regions. In 2010, Maxis invested more than RM80 million in network coverage, widening its footprint over remote areas of Sarawak, enhancing network quality in towns and suburbs in Sabah and expanding broadband coverage to industrial and commercial areas in north Borneo, which is an under-served frontier. Beyond our commercial roll-out, we also made the effort to include under-privileged communities in our service offerings. We offered a significant discount off the iPhone 3GS' retail price with a sign-up to a Maxis iValue plan for the visually-impaired. Seventy members of the Malaysian Association of the Blind were included in our promotional campaign. By making the iPhone 3GS affordable and accessible, we enabled this community to experience the devices built-in features, such as its voiceover function, digital compass and a visual impairment-friendly Global Positioning System programme with local maps, all of which proved particularly useful to them.
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As part of the Maxis Leadership Development Framework, the Accelerator Programme advances the development of multidisciplinary skills in preparation for the next level
nurturing our talents and Developing their Potential in the Workplace nurturing employees through sustainable talent Development Recognising our employees to be a prime asset, Maxis maintains the highest HR standards as benchmarked against best companies globally. Our employees are nurtured through proactive professional development and leadership training and are encouraged in respect to self-improvement and continuing education. Additionally, Maxis remains committed to the provision of a rewarding, yet fun and safe work environment. Talent development and retention are a priority in our aspiration to build an institution of key talents, well able to leverage opportunities that unfold in our operating environment. Information regarding employee policies, training and development, health and well-being can be found on pages 71 to 75.
Doing our Part to Reduce our Impact on the environment Deploying networks Responsibly Maxis complies with guidelines set by the Malaysian regulatory authorities such as the MCMC and the Ministry of Housing and Local Government governing the installation of telecommunications towers. These conform with international standards. To aid public understanding on tower safety, we share independent reviews by panels of experts commissioned by recognised health agencies on our website from time to time. Nationwide, we work closely with state governments and local authorities before deployment of our base stations. Over the years, Maxis has also contributed to the joint planning and improvement of network coverage for the benefit of specific communities by development agencies.
" Maxis builds its business around sound ethical principles. These principles help us regulate our relationships with our various stakeholders. Business today is not only about driving commercial value, but about adding value, wherever we can, throughout the enterprise." Mariam Bevi Batcha
Vice President Corporate Affairs
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7,000
The goal is to plant over 7,000 Mahang seedlings at a 1-for-1 ratio for every base transmission station ("BTS") installed Reducing our Carbon Footprint Our efforts to reduce our carbon footprint began with modernisation of our end-to-end network equipment for better energy efficiency. Our ambitious network transformation programme has resulted in replacement of key network elements with best-in-class technologies which are energy-efficient at the same time, such as 3G single radio access network (Single RAN) and the Mobile Soft Switch (MSS) system. We have since migrated to a new Intelligent Network (IN) platform. Additionally, we have adopted more energyefficient DC rectifiers and outdoor shelters which are innovative systems to manage heat in existing shelters and to drive down energy deployment. We have also drawn on renewable energy solutions such as solar to replace diesel powered remote base stations and we have advocated network-sharing, with over 54% of our base station sites shared with other operators. Our efforts have been supplemented by tree-planting. The goal is to plant over 7,000 Mahang seedlings at a 1-for-1 ratio for every base transmission station ("BTS") installed, in partnership with the Selangor Forestry Department, Sathya Sai Council of Malaysia and the Global Environment Centre. Through initiatives of the past two years, we achieved a cumulative reduction of about 28,000 tons of CO2 emission, the equivalent of saving over 21,520 trees.
Through initiatives of the past two years, we achieved a cumulative reduction of about 28,000 tons of Co2 emission, the equivalent of saving over 21,520 trees.
Some 200 Maxis employees, family members, Smart Partners and vendors took part in a carbon replacement initiative
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report
AUDIt CoMMIttee RePoRt

The Board of Maxis is pleased to present the Audit Committee Report (the Committee) for the financial year ended 31 December 2010.
Members and Meetings
The Committee members and details of attendance of each member at committee meetings during 2010 are set out below:
Name
Status
Independent
Meetings Attended
Robert William Boyle, Chairman of the Committee (Appointed as Chairman on 16.10.09) Dato Mokhzani bin Mahathir (Appointed as Member on 16.10.09) Asgari bin Mohd Fuad Stephens (Appointed as Member on 16.10.09) Dr. Fahad Hussain S. Mushayt (Appointed as Member on 16.10.09) Chan Chee Beng (Appointed as Member on 16.10.09)
Non-Executive Director
Yes
8 out of 8
Yes
8 out of 8
Yes
8 out of 8
No
8 out of 8
No
8 out of 8
During the financial year, the Committee conducted eight meetings. The Groups internal and external auditors and certain members of senior management attended all the meetings during the financial year. The Committee also held four separate private sessions with internal and external auditors without the presence of management.
Minutes of the meetings of the Committee were circulated to all members of the Board and significant issues were discussed at Board meetings. Details of the Committee members profiles are contained in the Board of Directors section set out on pages 28 to 35 of this Annual Report.
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"At Maxis, best practices in governance, controls and risk management are embedded in our work practices. We take these practices seriously and settle for nothing less." Chow Chee Yan
Senior Vice President Internal Audit
summary of Activities of the Committee
The Chairman of the Committee reports regularly to the Board on the activities carried out by the Committee in the discharge of its duties and responsibilities as set out in the terms of reference. There were no changes in the Committees terms of reference during the financial year under review. The major activities undertaken during the year are as follows: Financial Results, Financial Statements and Announcements Reviewed with the appropriate officers of the Group, the quarterly financial results and annual audited financial statements of the Group, including the announcements pertaining thereto, before recommending to the Board for their approval and the release of the Groups results to Bursa Securities focusing on the matters set out in Section 8 of the Terms of Reference, Responsibilities and Duties of the Committee under the heading Financial Reporting as well as the following areas, where relevant: Main Market Listing Requirements (MMLR) of Bursa Securities; Provisions of the Companies Act, 1965 and other legal and regulatory requirements; and MASB-approved accounting standards in Malaysia for entities other than private entities.
Risks and Controls Reviewed the risk profile of the Group prepared by the Enterprise Risk Management department; Reviewed the progress of the risk management function in its on-going identification and monitoring of key risks and the controls implemented by the respective departments in managing these risks; and Evaluated the overall adequacy and effectiveness of the system of internal controls through a review of the results of work performed by internal and external auditors and discussions with key senior management. External Audit Reviewed with the external auditors, their terms of engagement, proposed audit remuneration and the audit plan for the financial year ended on 31 December 2010 to ensure that their scope of work adequately covers the activities of the Group; Reviewed the results and issues arising from the external auditors' review of the quarterly and audit of the year-end financial statements and the resolution of issues highlighted in their report to the Committee; Reviewed the independence, objectivity and cost effectiveness of the external auditors before recommending to the Board their re-appointment and remuneration; and Reviewed compliance of the external auditors with the Maxis external audit independence policy.
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Internal Audit Reviewed with the internal auditors, their audit plan for the financial year ended 31 December 2010 ensuring that principal risk areas and key processes (identified by the Enterprise Risk Management department and Internal Audit department) were adequately identified and covered in the plan; Reviewed the recommendations by the internal auditors, representations made and corrective actions taken by management in addressing and resolving issues and ensured that all issues were adequately addressed on a timely basis; Reviewed the results of ad-hoc investigations performed by the internal auditors and the actions taken relating to those investigations; Reviewed the adequacy of resources and the competencies of staff within the internal audit department to execute the plan, as well as the audit programmes used in the execution of the internal auditors work and the results of their work; Reviewed the performance of internal audit department staff; Reviewed the results of the internal assessment performed on the internal audit function; and Reviewed the adequacy of the terms of reference of the internal audit function.
Related Party Transactions Reviewed related party transactions for compliance with the MMLR of Bursa Securities and the Groups policies and procedures as well as the appropriateness of such transactions before recommending them to the Board for its approval; and Reviewed the procedures for securing the shareholders mandate for Recurrent Related Party Transactions. Others Reviewed with management, the quarterly reports on new laws and regulations, material litigation, revenue assurance and Enterprise Risk Management; Reviewed the Employee Code of Business Practice, the Whistle-Blowing policy and the outcome of any defalcation cases investigated; Reviewed the Report of the Audit Committee, the Statement of Internal Control and the Statement of Corporate Governance prior to their inclusion in the Companys Annual Report; Reviewed the adequacy of the terms of reference of the Committee; and Conducted a self-assessment to monitor the Committees overall effectiveness in meeting its responsibilities and reported the results as well as the improvements to procedures to the Board.
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Internal Audit Function
terms of Reference of the Committee
The Group has an independent internal audit function, the primary responsibility of which is to undertake regular and systematic reviews of the system of internal controls so as to provide reasonable assurance that the system continues to operate satisfactorily and effectively within the Group. The internal audit function adopts a risk-based audit methodology, which is aligned with the risks of the Group to ensure that the relevant controls addressing those risks are reviewed on a rotational basis. The activities carried out by the internal audit department include amongst others, the review of the adequacy and effectiveness of risk management and the system of internal controls, compliance with established rules, guidelines, laws and regulations, reliability and integrity of information and the means of safeguarding assets. The Head of the Internal Audit department is responsible for enhancing the quality assurance and improvement programme of the internal audit function. In order to achieve this, the monitoring of its effectiveness is done through internal self-assessment tools and independent external assessment. The results will then be communicated to the Committee. The Head of the Internal Audit department reports directly to the Chairman of the Committee. The total costs incurred for the internal audit function for the financial year ended 31 December 2010 amounted to RM3.6 million, which included the cost of co-sourcing activities amounting to RM110,950.
The Committee is governed by the following terms of reference which have been applied by the Group throughout the year: 1. Function of the Committee The Committee is a committee of the Board with the function of assisting the Board in fulfilling its oversight responsibilities. The Committee will review the Groups financial reporting process, the system of internal controls and management of enterprise risk, the audit process and the Groups process for monitoring compliance with laws and regulations and its own code of business conduct, as well as such other matters, which may be specifically delegated to the Committee by the Board. 2. Composition of the Committee The Committee shall consist of at least three (3) non-executive Board members, a majority of whom shall be independent Directors. Alternate Directors will not be appointed to the Committee. In order to form a quorum in respect of a meeting of the Committee, the majority of members present must be independent Directors. The Chairman shall be an independent non-executive Director elected by the members of the Committee. The Chairman will, in consultation with the other members of the Committee, be responsible for calling meetings of the Committee, establishing its agenda and supervising the conduct thereof. The Board will review the composition of the Committee, as well as the term of office, performance and effectiveness of each member of the Committee annually, to determine whether the Committee and its members have carried out their duties in accordance with their terms of reference.
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At least one member of the Committee must: Be a member of the Malaysian Institute of Accountants; or Have at least three (3) years working experience and have passed the examinations specified in Part I of the 1st Schedule of the Accountants Act, 1967; or be member of one of the associations of accountants specified in Part II of the 1st Schedule of the Accountants Act, 1967; or Fulfill such other requirements as prescribed or approved by Bursa Securities. In the event of any vacancy in the Committee resulting in non-compliance of Committee composition requirements, the Board must fill the vacancy within three (3) months. 3. Meetings of the Committee The Committee shall meet at least four (4) times during each financial year and may regulate its own procedures including convening a meeting by means of video or teleconference in place of a meeting in person. In addition to its four (4) meetings each financial year, the Committee may take action by way of circular resolutions. The Committee may request to meet other Board members, any officer or employee of the Group, external legal counsel, internal or external auditors and consultants and if necessary, in separate private sessions. The Committee shall meet with the external and internal auditors in separate private sessions at least twice in each financial year without executive Board members and senior management present. The Chairman of the Committee shall provide to the Board a report of the Committee meetings.
4. Consultants The Committee may retain, at such times and on such terms as the Committee determines in its sole discretion and at the Companys expense, special legal, accounting, or other consultants to advise and assist it in complying with its responsibilities. 5. training The Committee shall be provided with appropriate and timely training, both in the form of an induction programme for new members and on an ongoing basis for all members. 6. secretary of the Committee The Company Secretary shall be the Secretary of the Committee. The Secretary shall ensure that the Committee receives information and papers in a timely manner to enable full and proper consideration to be given to issues; record, prepare and circulate the minutes of the Committee meetings promptly to all members of the Board; and ensure that the minutes are properly kept and produced for inspection if required. 7. Authority of the Committee The Committee is authorised by the Board, in accordance with the procedures to be determined by the Board (if any) and at the cost of the Company, to: Investigate any matter within its terms of reference; Have adequate resources to perform its duties; Have full and unrestricted access to the Groups information; Have direct communication channels with external and internal auditors and all employees of the Group; Obtain external independent and professional advice; and Convene meetings with internal and external auditors, if and when deemed necessary.
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8. Responsibilities and Duties of the Committee The Committee shall undertake the following responsibilities and duties: Risk Management and Internal Control. Review with internal and external auditors, General Counsel and appropriate members of the staff, the adequacy of the Groups processes to identify, monitor and manage key risks and internal controls with respect to business practices. Financial Reporting. Review with or without the presence of appropriate officers of the Group and the external auditors, the annual and quarterly financial statements of the Group including the announcements pertaining thereto, prior to Board approval, focusing on, inter alia, quality; the accuracy and adequacy of the financial disclosures; changes in accounting policies and practices and implementation of such changes; significant and unusual events; going concern assumptions; compliance with applicable approved accounting standards; legal and regulatory requirements and other matters as defined by the Board. Related Party Transactions. Review any related party transactions, including the monitoring of recurrent related party transactions entered into by the Group to ensure they are undertaken on normal commercial terms, that the internal control procedures with regard to these transactions are sufficient and have been complied with and that there is compliance with any other relevant provisions of the MMLR and Practice Notes of Bursa Securities. Employee Share Option Scheme. Verify the allocation of share options to the Groups eligible employees in accordance to the MMLR at the end of each financial year, if any. Internal Audit. Review with the Internal Audit department its plans, scope, authority, independence and adequacy of resources to carry out its function; the results of the internal audit work and the appropriate actions taken on its recommendations; any appraisal
or assessment of the performance of the internal auditors; approve the appointment or termination of the Head of Internal Audit department; approve the terms of reference of the Internal Audit department; and inform itself of staff resignations of the Internal Audit department and provide the resigning staff an opportunity to submit his / her reason for resigning. External Audit. Review and report to the Board its recommendation on the proposed appointment, terms of engagement and proposed audit remuneration of the external auditor and any questions on resignation or dismissal of the external auditor; their audit plan and the nature, approach, scope and cost effectiveness of their annual audit and other examinations; the results of the external audit work including adjustments to the financial statements of the Group, if any; the accompanying management letters and responses; any factors related to the independence of the external auditors and the extent of assistance given by the Group and the Groups employees. Reporting Responsibilities. Report its activities to the Board in such manner and at such times as it deems appropriate and report to Bursa Securities where the Committee is of the view that a matter reported by it to the Board has not been satisfactorily resolved resulting in a breach of the MMLR. Other Responsibilities. Review matters in relation to compliance with legal, regulatory and statutory requirements, conflicts of interest and unethical conduct; review arrangements by which staff of the Group may, in confidence, raise concerns about possible improprieties in matters of financial reporting, financial control or other business or commercial related matters; review with the external auditors and management the Groups Statement on Internal Control; examine such other matters, as the Committee considers appropriate or as defined by the Board; review and re-assess its terms of reference and recommend changes to the Board for approval and conduct a self-assessment to monitor their overall effectiveness in meeting their responsibilities once a year and report the results thereof to the Board; and prepare the annual Committee report to the Board.
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toDAY Is FoR eVeRY GeneRAtIon

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90 maxis berhad annual report 2010
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stAteMent on CoRPoRAte GoVeRnAnCe
Board of Directors
The Board of Maxis (the Board) is committed to upholding the highest standards of corporate governance throughout the Group as expressed in the Principles of and Best Practices in Corporate Governance set out in the Malaysian Code on Corporate Governance (the Code). The Code has served as a fundamental guide to the Board in discharging its principal duty to act in the best interests of the Company as well as in managing the businesses and affairs of the Group efficiently. Given the Groups mission to be a premier integrated communications service provider, the Board acknowledges the corporate governance tenets of transparency, accountability, integrity and corporate performance as the prerequisites of a responsible corporate citizen. The Board is pleased to share the manner in which the Principles of the Code have been applied within the Group in respect of the financial year ended 31 December 2010 and the extent to which the Company has complied with the Best Practices of the Code during the financial year ended 31 December 2010. The Board believes that the Principles and the Best Practices set out in the Code have, in all material respects, been adhered to and complied with.
1. Principal Responsibilities of the Board The Board adopted the following six (6) specific responsibilities for effective discharge of its functions: Reviewing and adopting a strategic business plan for the Group; Overseeing the conduct of the Groups business to evaluate whether the business is being properly managed; Identifying principal risks and ensuring the implementation of appropriate systems to manage these risks; Succession planning, including appointing, training, fixing the compensation of and where appropriate, replacing key management; Developing and implementing an investor relations programme or shareholder communications policy for the Group; and Reviewing the adequacy and integrity of the Groups systems of internal control and of management information, including systems for compliance with applicable laws, regulations, rules, directives and guidelines. Within the powers accorded by the Companys Articles of Association (the Articles), the Board is charged with, among others, the development of corporate objectives and the review and approval of corporate plans, annual budgets, acquisitions and disposals of undertakings and properties of substantial value, major investments and financial decisions and changes to the management and control structure within the Group including key risk management, treasury, financial and operational policies and delegated authority limits.
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The Board acknowledges the corporate governance tenets of transparency, accountability, integrity and corporate performance as the prerequisites of a responsible corporate citizen. Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda
Chairman
2. Board Balance and Independence There are ten (10) members of the Board, comprising an Executive Director (who is also the Chief Executive Officer) and nine (9) Non-Executive Directors (including the Chairman). Four (4) of the Non-Executive Directors are independent and hence fulfill the prescribed requirements for one-third of the membership of the Board to be Independent Board Members. The Board comprises members with the diverse professional backgrounds, skills, extensive experience and knowledge in the areas of telecommunications, information and technology, entertainment, finance, business, general management and strategy required for the successful direction of the Group. With its diversity of skills, the Board has been able to provide clear and effective collective leadership to the Group and has brought informed and independent judgment to the Groups strategy and performance so as to ensure that the highest standards of conduct and integrity are always at the core of the Group. None of the Non-Executive Directors participate in the day-today management of the Group. The presence of the Independent Non-Executive Directors is essential in providing unbiased and independent opinions, advice and judgements to ensure that the interests, not only of the Group, but also of shareholders, employees, customers, suppliers and other communities in which the Group conducts its business are well represented and taken into account. The Independent Non-Executive Directors thus play a key role in corporate accountability. A brief description of the background of each Director is contained in the Board of Directors Profile section as set out on pages 28 to 35 of this Annual Report.
3. Division of Roles and Responsibilities between the Chairman and the Chief executive officer The Board appreciates the distinct roles and responsibilities of the Chairman of the Board and the Chief Executive Officer (CEO). This division ensures that there is a clear and proper balance of power and authority. The Chairmans main responsibility is to ensure effective conduct of the Board and that all Directors, Executive and Non-Executive, have unrestricted and timely access to all relevant information necessary for informed decision-making. The Chairman encourages participation and deliberation by Board members to tap their collective wisdom and to promote consensus building as much as possible. The CEO has overall responsibilities over the Groups operational and business units, organisational effectiveness and implementation of Board policies, directives, strategies and decisions. In addition, the CEO also functions as the intermediary between the Board and Management. Matters which are reserved for the Boards approval and delegation of powers to the Board Committees, the CEO and Management are expressly set out in an approved framework on limits of authority. Business affairs of the Group are governed by the Groups Manual on Limits of Authorities. Any non-compliance issues are brought to the attention of the Management, Audit Committee and/or the Board, for effective supervisory decision-making and proper governance. As the Group is expanding and its business growing, the division of authority is constantly reviewed to ensure that Managements efficiency and performance remain at its level best.
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4. Board Meetings and supply of Information The Board intends to meet at least four (4) times a year, with additional meetings convened as and when the Boards approval and guidance is required. Upon consultation with the Chairman and the CEO, due notice shall be given of proposed dates of meetings during the financial year and standard agenda and matters to be tabled to the Board. Additional meetings are convened on an ad-hoc basis.
Eight (8) Board meetings were held during the financial year ended 31 December 2010 and details of the attendance of each Director are as follows:
Director
Designation
Number of Meetings Attended During the Year
Percentage
Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda
Chairman, Independent Non-Executive Director Independent Non-Executive Director Independent Non-Executive Director Independent Non-Executive Director Non-Executive Director
8 out of 8
100%
Robert William Boyle
8 out of 8
100%
Dato Mokhzani bin Mahathir
7 out of 8
87.5%
Asgari bin Mohd Fuad Stephens
8 out of 8
100%
Eng. Saud Majed A. AlDaweesh (resigned on 10 February 2011) Dr. Fahad Hussain S. Mushayt Ghassan Hasbani Augustus Ralph Marshall Chan Chee Beng Sandip Das
5 out of 8
62.5%
Non-Executive Director Non-Executive Director Non-Executive Director Non-Executive Director Executive Director / Chief Executive Officer
8 out of 8 8 out of 8 8 out of 8 8 out of 8 8 out of 8
100% 100% 100% 100% 100%
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The Board is supplied with and assured of full and timely access to all relevant information to discharge its duties effectively. A set of Board papers (together with a detailed agenda in the case of a meeting) is furnished to the Board members in advance of each Board meeting or Directors Circular Resolution for consideration, guidance and where required, for decision. The Board papers include, among others, the following documents or information: Reports of meetings of all committees of the Board including matters requiring the full Boards deliberation and approval; Performance reports of the Group, which include information on financial, industry and strategic business issues and updates; Major operational, financial, technical, legal and regulatory issues; Technological developments and updates; Reports on risk management; Reports on human capital, organisational development and talent management; and Board papers on other matters for discussion/ approval.
Additionally, the Board is also furnished with ad-hoc reports to ensure that they are appraised on key business, financial, operational, corporate, legal, regulatory and industry matters, as and when the need arises. The Directors also have direct access to the advice and services of the General Counsel, Head of Internal Audit and Company Secretary in addition to other members of Senior Management. The Board is constantly advised and updated on statutory and regulatory requirements pertaining to their duties and responsibilities. The Board may, at the Groups expense, seek external and independent professional advice and assistance from experts in furtherance of their duties. 5. Appointments to the Board The Nomination Committee makes independent recommendations for appointments to the Board. In making these recommendations, the Nomination Committee assesses the suitability of candidates, taking into account the required mix of skills, knowledge, expertise and experience, professionalism, integrity, competencies and other qualities, before recommending them to the Board for appointment.
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6. Re-election of Directors In accordance with the Companys Articles, all Directors who are appointed by the Board may only hold office until the next following Annual General Meeting (AGM) subsequent to their appointment and shall then be eligible for re-election but shall not be taken into account in determining the Directors who are to retire by rotation at that AGM. The Articles also provide that one-third (1/3) of the Directors are subject to retirement by rotation at every AGM but are eligible for re-election provided always that all Directors including Managing Directors and Executive Directors shall retire from office once at least in each three (3) years. Pursuant to Section 129(2) of the Companies Act, 1965, the office of a director of or over the age of seventy (70) years becomes vacant at every AGM unless he is re-appointed by a resolution passed at such an AGM of which no shorter notice than that required for the AGM has been given and the majority by which such resolution is passed is not less than three-fourths of all members present and voting at such an AGM. Directors who are due for retirement by rotation and eligible for re-election pursuant to Article 114 of the Companys Articles at the forthcoming AGM are Robert William Boyle, Augustus Ralph Marshall and Chan Chee Beng. The profiles of the Directors who are due for re-election are set out on pages 31 to 34 of this Annual Report. The Director who pursuant to Article 121 of the Companys Articles is subject to retirement but eligible for re-election at the forthcoming AGM is Dr. Zeyad Thamer H. AlEtaibi. His profile is set out on page 33 of this Annual Report.
7. training and Development of Directors The Board is always encouraged to attend seminars, conferences and briefings in order to enhance its skills and knowledge and to keep abreast of the latest developments in the industry and marketplace. Orientation and familiarisation programmes which include visits to the Groups business operations and meetings with key management are, where appropriate, organised for newly-appointed Directors to facilitate their understanding of the Groups operations and businesses. Regular talks are scheduled on various topics for the Board and these sessions are held together with Senior Management in order to encourage open discussion and comments. Directors evaluate their training needs on a continuous basis, by determining areas that would best strengthen their contributions to the Board. Regular briefings/updates (some by external advisers) on various subjects including the following are held at Board meetings: Market and industry; Regulatory and legal developments; Technology trends; Information on significant changes in business risks and procedures instituted to mitigate such risks; Corporate matters or new acquisitions by the Group; and New developments in law, regulations and Directors duties and obligations.
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During the financial year under review, the Directors participated in various programmes to enhance their understanding of specific industry and market issues and trends and to improve their effectiveness in the boardroom. Regular dinner talks and stakeholder dialogues have been part of the Maxis Board agenda and this will continue into 2011 and beyond with greater intensity. These sessions have also been attended by invited members of the senior leadership team, with the objective to improve boardmanagement dynamics. The Company Secretary facilitates the organisation of internal training programmes and Directors attendance at programmes conducted by external parties and maintains details of all training programmes attended by the Directors. Dr. Zeyad Thamer H. AlEtaibi, who was appointed as a Director on 10 February 2011, will complete the Mandatory Accreditation Programme prescribed by Bursa Securities within four (4) months from the date of his appointment. 8. Board effectiveness Assessment The Company Secretary facilitates and organises the yearly Board Effectiveness Assessment for assessment and evaluation of the Board of Directors and Board Committees effectiveness. The objective is to improve the Boards effectiveness, identify gaps, maximise strengths and address weaknesses of the Board. The Chairman of the Board oversees the overall evaluation process. Responses are analysed by the Nomination Committee, before being constructively tabled and communicated to the Board. Self assessment and peer assessment methodologies are used and issues for assessment are presented in a customised questionnaire. During the year, the Board of Directors and Board Committees were assessed and the results were shared with the Board.
9. Company secretary The Company Secretary takes charge of ensuring overall compliance with the Main Market Listing Requirements (MMLR) of Bursa Securities and Companies Act, 1965 and other relevant laws and regulations. In performing this duty, the Company Secretary shall carry out, among others, the following tasks: Ensuring that all appointments to the Board and Committees are properly made; Maintaining records for the purposes of meeting statutory obligations; Ensuring that obligations arising from the MMLR or other regulatory requirements are met; and Facilitating the provision of information as may be requested by the Directors from time to time. The Board may remove the Company Secretary. 10. Board Committees The Board delegates certain responsibilities to the respective Committees of the Board which operate within clearly-defined terms of reference. These Committees have the authority to examine particular issues and report to the Board with their proceedings and deliberations. On Board reserved matters, Committees shall deliberate and thereafter state their recommendations to the Board for its approval. During Board meetings, the Chairmen of the various Committees provide summary reports of the decisions and recommendations made at respective committee meetings and highlight to the Board any further deliberation that is required at Board level. These Committee reports and deliberations are incorporated into the minutes of the Board meetings.
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The Company has three (3) principal Board Committees: (a) Audit Committee The composition, terms of reference and a summary of the activities of the Audit Committee are set out separately in the Audit Committee Report as laid out on pages 84 to 89 of this Annual Report. (b) Nomination Committee The Nomination Committee of the Board consists of the following Non-Executive Directors, the majority of whom are independent: Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda (Independent Non-Executive Director and Chairman of the Nomination Committee); Robert William Boyle (Independent NonExecutive Director); Dato Mokhzani bin Mahathir (Independent Non-Executive Director); Ghassan Hasbani (Non-Executive Director); and Chan Chee Beng (Non-Executive Director). The Nomination Committee has been entrusted with the responsibility of proposing and recommending new nominees to the Board and of assessing Directors on an on-going basis. The functions of the Nomination Committee include: Formulating the nomination, selection and succession policies for members of the Board and Board Committees; and (c)
Reviewing and recommending to the Board: (i) the optimum size of the Board; (ii) the required mix of skills, knowledge, expertise, experience and other qualities, including core competencies of NonExecutive Directors; and (iii) appointments to, and membership of, other Board committees. In addition, the Nomination Committee has the function of assessing: The transparency of procedures for proposing new nominees to the Board and Committees of the Board; The effectiveness of the Board as a whole and the contribution of each individual Director and Board Committee member; and Whether the investments of the minority shareholders are fairly reflected through Board representation. The Nomination Committee meets as and when necessary and can also make decisions by way of circular resolutions. The Nomination Committee held two meetings during the financial year ended 31 December 2010. Remuneration Committee The Remuneration Committee of the Board consists of the following Non-Executive Directors, the majority of whom are independent: Dato Mokhzani bin Mahathir (Independent Non-Executive Director and Chairman of the Remuneration Committee); Robert William Boyle (Independent NonExecutive Director); Asgari bin Mohd Fuad Stephens (Independent Non-Executive Director);
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Directors Remuneration
Ghassan Hasbani (Non-Executive Director) (appointed on 10 February 2011); Eng. Saud Majed A. AlDaweesh (NonExecutive Director) (resigned on 10 February 2011); and Augustus Ralph Marshall (Non-Executive Director). The Remuneration Committee is entrusted with the following responsibilities: Recommending to the Board the policy and framework for Directors remuneration as well as the remuneration and terms of service of the Executive Directors; Evaluating the performance and reward of the Executive Directors, including ensuring performance targets are established to achieve alignment with the interests of shareholders of the Company, with an appropriate balance between long and shortterm goals; Designing and implementing an evaluation procedure for Executive Directors; and Reviewing, on a yearly basis, the individual remuneration packages of Executive Directors and making appropriate recommendations to the Board. The Remuneration Committee meets as and when necessary and can also make decisions by way of circular resolutions. The Remuneration Committee held two meetings during the financial year ended 31 December 2010.
The objectives of the Groups policy on Directors remuneration are to attract and retain Directors of the calibre needed to run the Group successfully. In Maxis, the component parts of remuneration for the Executive Directors are structured so as to link rewards to corporate and individual performance. In the case of Non-Executive Directors, the level of remuneration reflects the experience, expertise and level of responsibilities undertaken by the particular Non-Executive Director concerned. 1. Remuneration Procedures The Remuneration Committee recommends to the Board the policy and framework of the Directors remuneration and the remuneration package for the Executive Directors. In recommending the Groups remuneration policy, the Remuneration Committee may receive advice from external consultants. It is nevertheless the ultimate responsibility of the Board to approve the remuneration of these Directors. Unless otherwise determined by an ordinary resolution of the Company in a general meeting, the total fees of all Directors in any year shall be a fixed sum not exceeding in aggregate RM6,000,000.00 and divisible among the Directors as they may agree, or failing agreement, equally. The determination of the remuneration packages of Non-Executive Directors (whether in addition to, or in lieu of, their fees as Directors), is a matter for the Board as a whole. Individual Directors do not participate in decisions regarding their own remuneration packages.
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2. Directors Remuneration Package The remuneration package of the Directors is as follows: (a) Basic salary The basic salary of the Executive Director is fixed for the duration of his contract. Any revision to the basic salary will be reviewed and recommended by the Remuneration Committee, taking into account the individual performance, the inflation price index and information from independent sources on the rates of salary for similar positions in other comparable companies. (b) Fees In accordance with the Companys Articles, the total fees of all the Directors in any year shall be a fixed sum not exceeding in aggregate RM6,000,000.00 unless otherwise determined by an ordinary resolution of the Company in general meeting.
(c)
Bonus scheme The Group operates a bonus scheme for all employees, including the Executive Directors. The criteria for the scheme is dependent on the level of profits achieved from certain aspects of the Groups business activities as measured against targets, together with an assessment of each individuals performance during the period. Bonuses payable to the Executive Directors are reviewed by the Remuneration Committee and approved by the Board.
(d) Benefits-in-kind Other customary benefits (such as private medical cover, car, etc) are made available to Directors as appropriate. (e) Service contract The notice period for the termination of an Executive Directors service contract is six (6) months on either side. Details of the Directors remuneration for the financial year ended 31 December 2010 are disclosed in the financial statements, as set out on pages 164 to 165 of this Annual Report.
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shareholders and other stakeholders
1. shareholders and Investor Relations The Board believes that the Group should be transparent and accountable to its shareholders and investors. In ensuring this, Maxis has been actively communicating with its shareholders and stakeholders through the following medium: Release of financial results on a quarterly basis;
The Board has identified Dato Mokhzani bin Mahathir as the Senior Independent Director to whom queries or concerns regarding the Group may be conveyed. i. Dato Mokhzani bin Mahathir can be contacted as follows: Telephone number : +603 2330 7000
Queries or concerns regarding the Group may also be conveyed to the following persons: ii. Nasution Mohamed Chief Financial Officer (appointed on 15 April 2011), for financial related matters. Telephone number : +603 2330 7000 Facsimile number : +603 2330 0555 Lim Ming Juan Head of Investor Relations, for investor relations matters. Telephone number : +603 2330 7000 Facsimile number : +603 2330 0588 Dipak Kaur Company Secretary, for shareholders enquiries. Telephone number : +603 2330 7000 Facsimile number : +603 2330 0590
Press releases and announcements to Bursa Securities and subsequently to the media; A dedicated investor relations team which has the task of dealing with all queries from shareholders and investors and facilitating responses; and An online Investor Relations section and online Press Room known as the Maxis Media Centre which can be accessed by shareholders and the general public via the Companys website located at http://www.maxis.com.my. The Groups website is updated from time to time to provide current and comprehensive information about the Group.
iii.
iv.
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Continued
Code of ethics
2. Annual General Meeting (AGM) The AGM is the principal forum for dialogue with all shareholders who are encouraged and are given sufficient opportunity to enquire about the Groups activities and prospects as well as to communicate their expectations and concerns. Shareholders are also encouraged to participate in the Question and Answer session on the resolutions being proposed or about the Groups operations in general. Shareholders who are unable to attend are allowed to appoint proxies in accordance with the Companys Articles to attend and vote on their behalf. The Chairman and the Board members are in attendance to provide clarification on shareholders queries. Where appropriate, the Chairman of the Board will endeavour to provide the shareholders with written answers to any significant questions that cannot be readily answered during the AGM. Shareholders are welcome to raise queries by contacting Maxis at any time throughout the year and not only at the AGM. Each notice of a general meeting, which includes any item of special business, will be accompanied by a statement regarding the effect of any proposed resolution in respect of such special business. Separate resolutions are proposed for substantially separate issues at the AGM. A toll-free line has been set-up to attend to all queries from shareholders pertaining to the Form of Proxy and matters relating to this forthcoming AGM. The tollfree number is 1 800 828 001 and will be valid from 9 May to 1 June 2011.
The Groups Code of Business Practice declaration applies to all officers and employees who are required to affirm on a yearly basis their commitment to observe the Code of Business Practice. The Code of Business Practice serves as documentation of the employees commitment to do business in a manner that is efficient, effective and fair and is meant as a reference for all levels of employees as well as all parties that are engaged in business dealings with the Group. The Code of Business Practice is a guide to assist the Groups employees in living up to the Groups high ethical business standards and how employees should conduct themselves when dealing with other parties doing business with the Group. It also provides guidelines for the manner in which all employees should conduct themselves in the workplace while performing their daily duties for Maxis and as a Maxis employee.
102
Accountability and Audit
1. Financial Reporting In presenting the annual financial statements and quarterly announcement of results to shareholders, the Directors will endeavour to present a clear, balanced and understandable assessment of the Groups financial position, performance and prospects. This also applies to other price-sensitive public reports and reports to regulators. The assessment is provided in this Annual Report through the Statement by Directors pursuant to Section 169(15) of the Companies Act, 1965 as set out on page 220 of this Annual Report. 2. Internal Control The Groups Statement on Internal Control is set out on page 104 to 109 of this Annual Report.
3. Relationship With Auditors The role of the Audit Committee in relation to both the internal and external auditors is described in the Audit Committee Report as set out on pages 84 to 89 of this Annual Report.
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InteRnAL ContRoL stAteMent
Introduction
Board Responsibility
The Board is pleased to share the key aspects of the Groups internal control system in respect of the financial year ended 31 December 2010. The Group in discharging its stewardship responsibilities has established procedures of internal control that are in accordance with the guidance provided to Directors as set out in the Statement on Internal Control: Guidance for Directors of Public Listed Companies. These procedures, which are subject to regular review by the Board, provide an ongoing process for identifying, evaluating and managing significant risks faced by the Group that may affect the achievement of its business objectives.
The Board of Maxis in discharging its responsibilities is fully committed to the maintenance of a sound internal control environment to safeguard shareholders investments and the Groups assets. The Board has an overall responsibility for the Groups system of internal control and its effectiveness, as well as reviewing its adequacy and integrity. The system of internal control is designed to manage risks that may impede the achievement of the Groups business objectives rather than to eliminate these risks. Internal control systems can only provide reasonable and not absolute assurance against material mis-statement or loss.
104
Risk Management
Control environment and structure
The Board regards risk management as an integral part of the Groups business operations. There is an established structured process for identifying, analysing, measuring, monitoring and reporting on the significant risks that may affect the achievement of its business objectives. Maxis also has an automated system for the purpose of complementing the establishment and implementation of the Enterprise Risk Management process. Management is responsible for creating a risk-aware culture and for ensuring that the necessary knowledge for risk management is present. The Enterprise Risk Management department, in conjunction with the Groups operational managers, continuously monitors and evaluates the progress of the identified risks and reports the results to Senior Management. The Audit Committee is also provided with a quarterly report on the enterprise risk map and the status of progress towards mitigating key risk areas. Risk awareness sessions are also conducted at the operational level to help sustain a risk-aware culture and to promote understanding of the importance of risk management across the different functions in the Group. In addition, a risk-based approach is embedded into existing key processes as well as new key projects and is reflective of our internal control systems in place. This is elaborated in detail under a separate statement called Risk Management on pages 111 to 113 .
The Board and management have established numerous processes for identifying, evaluating and managing the significant risks faced by the Group. These processes include updating the system of internal controls when there are changes to the business environment or regulatory guidelines. The key elements of the Groups control environment include: 1. organisation structure The Board is supported by a number of established Board committees in the execution of its responsibilities, namely the Audit, Nomination and Remuneration Committees. Each Committee has clearly defined terms of reference. Responsibility for implementing the Groups strategies and day-to-day businesses are delegated to management. The organisation structure sets out clear segregation of roles and responsibilities, lines of accountability and levels of authority to ensure effective and independent stewardship.
105
report

Continued
2. Audit Committee The Audit Committee comprises non-executive members of the Board, the majority of whom are independent Directors. The Audit Committee evaluates the adequacy and effectiveness of the Groups risk management and internal control systems and reviews internal control issues identified by internal auditors, external auditors and management. Throughout the financial year, the Audit Committee members are briefed on corporate governance practices, updates of Malaysian Financial Reporting Standards, as well as legal and regulatory requirements in addition to key matters affecting the financial statements of the Group. The Audit Committee also reviews and reports to the Board the engagement and independence of the external auditors and their audit plan, nature, approach, scope and other examinations of the external audit matters. It also reviews the effectiveness of the internal audit function which is further described in the following section on Internal Audit. The current composition of the Audit Committee consists of members who bring with them a wide variety of knowledge, expertise and experience from different industries and backgrounds. They continue to meet regularly and have full and unimpeded access to the internal and external auditors and all employees of the Group. The Audit Committee also reviewed its terms of reference and the Internal Audit Charter during the financial year. Revisions were made to adopt best corporate governance practices. The Audit Committee also conducted self assessment of its effectiveness during the year.
3. Internal Audit The Internal Audit department continues to independently review key processes, monitor compliance with policies and procedures, evaluate the adequacy and effectiveness of internal control and risk management systems and highlight significant findings and corrective measures in respect of any non-compliance on a timely basis. These are also reported to the Audit Committee on a quarterly basis. Its work practices are governed by the Internal Audit Charter, which is subject to revision on an annual basis. The annual audit plan, established primarily on a risk-based approach, is reviewed and approved by the Audit Committee annually before the commencement of the following financial year and an update is given to the Audit Committee every quarter. The Audit Committee oversees the Internal Audit departments function, its independence, scope of work and resources. The Internal Audit department also maintains a quality assurance and improvement programme and continuously monitors its overall effectiveness. At least once every five years, an external assessment of the Internal Audit function is carried out. The Internal Audit function meets the requirements of the latest International Standards for the Professional Practice of Internal Auditing of the Institute of Internal Auditors Inc. Further activities of the Internal Audit function are set out in the Audit Committee Report on pages 84 to 89.
106
4. Code of Business Practice The Group is committed to conducting business fairly, impartially and ethically and in full compliance with all laws and regulations. To this end, there is a detailed Maxis Code of Business Practice (the Code), which stipulates how employees as well as external parties such as vendors, suppliers and contractors who conduct business with us should conduct themselves in all business matters. All employees are required to acknowledge an online declaration upon joining the Group and on an annual basis that they are in compliance with the Code. External parties such as vendors, suppliers and contractors who conduct business with the Group are required to sign a declaration that they have read and will adhere to the contents of the Code. To support the implementation and effectiveness of the Code, there is an established Office of Business Practice to provide policy guidance and to facilitate compliance with the Code. The Office of Business Practice will continuously look into ways to enhance the Groups highest standards of business conduct and ethics and to benchmark these against best practices. The Company has also established the Ethics Hotline, a safe and effective channel of reporting, to allow employees or parties dealing with us to report any observed behavioural inconsistencies which are not in accordance with the general standards and business ethics. 5. Revenue Assurance The Revenue Assurance department is responsible for the continuous monitoring of potential revenue leakage that may arise from day-to-day operations. Processes and controls within the revenue cycle are reviewed on a rotational basis to ensure they function effectively and efficiently. This includes performance and examination of regular test calls, reconciliations of calls from switches to the billing systems and independent rating of calls via automated tools. These findings are reported to management. Every quarter, key issues on identified
revenue leakages and the corresponding action plans taken are reported to the Audit Committee. The Revenue Assurance Working Committee meets quarterly to address key revenue assurance issues and drive revenue assurance initiatives across the Group. 6. subscriber Fraud Management The Subscriber Fraud Management ("SFM") function complements the Revenue Assurance function. Whilst the Revenue Assurance function reviews controls within the revenue cycle as indicated above, the SFM function monitors daily subscriber calls on a near real time basis . Appropriate actions are taken immediately for suspected fraudulent calls, using an industry developed system to monitor call patterns on a 24/7 basis throughout the financial year. In addition, it also reviews key new services and products for possible fraud risk and recommends counter-measures. Fraud findings with remedial actions taken are reported quarterly to management and the Audit Committee. 7. Business Continuity Planning The Business Continuity Planning (BCP) function is responsible for identifying activities and operations that are critical to sustaining business operations in the event of a disaster. These activities include facilitating the building of additional redundancies in network infrastructure and establishing alternate sites where key operational activities can be resumed. A risk-based approach is applied in identifying the key initiatives and their levels of importance by reviewing critical systems, single point failures as well as their impact on the business of the Group as a whole. During the financial year, selected critical areas as identified by risk priority were tested to assess the effectiveness of the implemented BCP initiatives. These tests were successfully executed and the progress of these initiatives was reported monthly to management and presented half yearly to the BCP Steering Committee and the Audit Committee.
107
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Continued
8. Regulatory The Regulatory function reports to the Chief Financial Officer. It ensures compliance with the Communications and Multimedia Act 1998 (CMA) and its subsidiary legislation, which regulate the Groups core business in the communications and multimedia sector in Malaysia. As a licensee under the CMA, the Group adheres to its licensing conditions, as well as economic, technical, social and consumer protection regulations embedded in the CMA and its subsidiary legislation. The Group actively participates in new regulatory and industry development consultations initiated by the regulator SKMM. The Regulatory function also frequently engages the SKMM and the Ministry of Information Communications and Culture in discussions on pertinent industry issues. 9. Legal The Legal department plays a pivotal role in ensuring that the interests of the Group are preserved and safeguarded from a legal perspective. It also plays a key role in advising the Board and management on legal and strategic matters. The Board is briefed through reports to the Audit Committee as and when there are any changes in applicable provisions of the law. 10. Limits of Authority A Limits of Authority (LOA) manual sets out the authorisation limits for various levels of Maxis management and staff and also those matters requiring Board approval to ensure accountability, segregation of duties and control over the Groups financial commitments. The LOA manual is reviewed and updated periodically to reflect business, operational and structural changes.
11. Policies and Procedures There is extensive documentation of policies, procedures, guidelines and service level agreements in manuals and on the Groups intranet site including those relating to Financial, Contract Management, Marketing, Procurement, Human Resources, Information Systems, Network Operations, Legal, System and Information Security Controls. Continuous control enhancements are made in line with Maxis new and growing business strategy including the strengthening of controls over device management. 12. Financial and operational Information A detailed budgeting and reporting process has been established. Comprehensive budgets are prepared by the operating units and presented to the Board before the commencement of a new financial year. Upon approval of the budget, the Groups performance is then tracked and measured against the approved budget on a monthly basis. Reporting systems which highlight significant variances against plan are in place to track and monitor performance. These variances in financial as well as operational performance indices are incorporated in detail in the monthly management reports. On a quarterly basis, the results are reviewed by the Board to enable them to gauge the Groups overall performance compared to the approved budgets and prior periods.
108
Monitoring and Review
Conclusion
The processes adopted to monitor and review the effectiveness of the system of internal controls include: 1. Management Representation to the Board by the Chief Executive Officer on the control environment of the Group, based on representations made to him by management on the control environment in their respective areas. Any exceptions identified are highlighted to the Board. Internal Audit in their quarterly report to the Audit Committee, continues to highlight significant issues and exceptions identified during the course of their review on processes and controls compliance. The Chairman of the Audit Committee provides the Board with a report of all meetings of the Audit Committee. Defalcation Committee meets and deals regularly on matters pertaining to fraud and unethical practices. All issues arising from work carried out by the investigation team within the Internal Audit department and management are channeled to this committee for deliberation. Appropriate actions are then taken based on the findings. Risk Management reports to the Board on a quarterly basis through the Audit Committee on the risk profile of the Group and the progress of action plans to manage and mitigate the risks.
For the financial year under review and up to the date of issuance of the financial statements, the Board is satisfied with the adequacy, integrity and effectiveness of the Groups system of risk management and internal control. No material losses, contingencies or uncertainties have arisen from any inadequacy or failure of the Groups system of internal control that would require separate disclosure in the Groups Annual Report.
2.
3.
4.
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DIReCtoRs ResPonsIBILItY stAteMent
The Companies Act, 1965 (the Act) requires the Directors to prepare financial statements for each financial year in accordance with Malaysian Accounting Standards Board (MASB) Approved Accounting Standards in Malaysia for Entities Other than Private Entities, the provisions of the Act and the Main Market Listing Requirements of Bursa Securities, and to lay these before the Company at its Annual General Meeting. The Act places responsibility on the Directors to ensure that the financial statements provide a true and fair view of the financial position of the Group and the Company as at 31 December 2010 and of their financial performance and cash flows for the financial year then ended. The Act also requires the Directors to cause the Company to keep such accounting and other records in such manner that enables the Directors to sufficiently explain the transactions and financial position of the Company and the Group and to prepare true and fair financial statements and any documents required to be attached, as well as to enable such accounting records to be audited conveniently and properly.
In undertaking the responsibility placed upon them by law, the Directors have relied upon the Groups system of internal controls to provide them with reasonable grounds to believe that the Groups accounting records, as well as other relevant records, have been maintained by the Group in a manner that enables them to sufficiently explain the transactions and financial position of the Group. This also enables the Directors to ensure that true and fair financial statements and documents that are required by the Act to be attached are prepared for the financial year to which these financial statements relate. Incorporated on pages 123 to 218 of this Annual Report are the financial statements of the Group and the Company for the financial year ended 31 December 2010.
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RIsK MAnAGeMent
The Board is pleased to share the activities of Maxis' Enterprise Risk Management in relation to the Group (which comprises Maxis Berhad and its subsidiaries) in respect of the financial year ended 31 December 2010. The Maxis Group operates in a highly competitive and technology-based environment. The major risks which the Group is exposed to are strategic, operational, regulatory, financial, market, technological and reputational risks. These risks are proactively reviewed, monitored and managed by Maxis through the Enterprise Risk Management process. Maxis Enterprise Risk Management adopts a structured and integrated approach in managing key business risks in line with the risk management framework and best practices. The risk management framework is consistent with the Committee of Sponsoring Organisations ("COSO") Enterprise Risk Management framework and involves the systematic identification and analysis of risks which impact the organisations objectives, formulation of response strategies and monitoring and reporting of the risk management progress on a regular basis. The implementation of the enterprise risk management framework ensures that major areas of risks are identified, managed and controlled or mitigated effectively.
The Enterprise Risk Management process is based on the following principles: Consider and manage risks enterprise-wide; Integrate risk management into business activities; Manage risks in accordance with the risk management framework; Tailor responses to business circumstances; and Communicate risks and responses to management. Risk management is firmly embedded within the business units through the annual strategic and budget processes. The business units, being the first line of defence against risks, are responsible for identifying, mitigating and managing risks within their lines of business. These units are to ensure that their day-to-day business activities are carried out within the established risk policies, procedures and limits. All risks identified are assessed to determine the risk ranking and they are displayed on a 5x5 risk matrix (see diagram on page 112. With this visual representation, the business owners and Senior Management team are able to prioritise their efforts and manage the different classes of risks appropriately. Integrated within the Enterprise Risk Management framework, Maxis has an automated risk management system, consisting of the Corporate Risk Scorecard, Corporate Digital Assurance and Consolidator and Scoring modules, for identifying, controlling, monitoring and reporting of risk exposure. These methodologies provide a comprehensive view of Maxis' enterprise risks on a single common platform. The Board of Directors is ultimately responsible for identifying principal risks and ensuring the implementation of appropriate systems to manage these risks. The oversight of this critical area is carried out through the Audit Committee and reported to the Board at quarterly meetings.
Maxis Enterprise Risk Management Framework
111
report
RIsK MAnAGeMent
Continued
The ongoing effectiveness of the risk management framework is confirmed by Internal Audit through annual audit and review procedures. There is a dedicated independent risk management department responsible for managing the risk management process in the Group. The following list of activities are carried out by the department, amongst others, in the discharge of its duties and responsibilities as set out in the Charter: Steer the Groups Risk Management programme and ensure timely updates of risk profiles by the respective business units; Provide quarterly reports to the audit committee on the consolidated risks faced by the respective business units and action plans to mitigate such risks; Present a summary of key risks to the audit committee on a quarterly basis; Risk Rating scale 55 Matrix
Conduct risk awareness and review sessions with relevant heads of departments / risk owners to promote a proactive risk management culture and track risk implementation issues; Provide assistance to key business units to ensure risk management is firmly embedded as a process and that all key risks are identified and appropriate mitigating actions and controls are in place; Analyse risk assessment reports from all business units and conduct quarterly presentations at the Senior Leadership team meeting (chaired by the CEO or CFO in the CEOs absence), for deliberation of risks that impact the annual operating plans and objectives by Senior Management; Monitor the results of the Enterprise Risk Management department's key performance indicators; and Provide relevant information on risk management to all Maxis staff through the internal website.
05 Catastrophic 04 Major
IMPACT
HIGH
03 Moderate 02 Minor 01 Insignificant
MeDIUM
LoW
01 Unlikely 02 Low probability 03 Possible 04 High probability 05 Almost certain
LIKELIHOOD OF OCCURENCE
HIGH
MEDIUM
LOW
112
We evaluate the effectiveness of the Groups risk management and internal control systems and monitor management's resolution of any issues arising. Robert Boyle
Chairman Audit Committee
Managing operational Risks Business Continuity In addition to the risk management function, Maxis has put in place disaster recovery and business continuity plans which are tested regularly to ensure prompt recovery of critical business functions in the event of major business or system disruptions. This is carried out via the establishment of a Crisis Management Team (CMT) to ensure uninterrupted service to our customers in Malaysia. To preserve shareholder value, Maxis is committed to ensuring the timely recovery of its core business and its continuity in the event of a disaster at any location. Business Continuity (BC) is of paramount importance to the Company and this focus is maintained by a dedicated team of certified BC practitioners. Maxis is certified under the British Standard BS 25999 (Business Continuity Management). Therefore key BC disciplines such as risk evaluation, development of BC strategies and infrastructure plus testing of response plans are in line with international BC best practices. Annually, company-wide crisis simulation exercises involving core divisions of operations are conducted, whereby the response of the CMT members are put to the test. In addition, an average of 50 simulation tests of various complexities are conducted annually on core divisions and their respective critical equipment. Ongoing awareness programmes are also conducted for CMT coordinators and staff nationwide. The progress of these initiatives are reported monthly to Management and presented twice yearly to the Business Continuity Programme ("BCP") Steering Committee which is chaired by the Chief Operating Officer. In addition, key risks are highlighted to the Audit Committee in conjunction with the Enterprise Risk Management process. Where necessary the Group mitigates the risk of high-impact loss events through appropriate insurance coverage.
Business Continuity Process Flow
Phase 1 programme justification and authorisation
Phase 2 plan, development, testing and training develop bCp Capabilities
Phase 3 maintenance
01 Project initiation 04 Recovery strategies risk avoidance risk reduction risk transfer 03 Business Impact Analysis
05 Recovery Infrastructure Network facilities it infrastructure office facilities and others 08 Testing 09 Plan maintenance
risk assessment 02 Risk Identification
06 Response plan
07 Awareness/ Training
10 Audit Review
113
114
toDAY Is JUst tHe BeGInnInG

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115
FInAnCIAL stAteMents 2010

118 Directors Report Financial Statements 123 Income Statements 124 Statements of Comprehensive Income 125 Statements of Financial Position 127 Statements of Changes in Equity 130 Statements of Cash Flows 133 Notes to the Financial Statements Supplementary Information Statement by Directors Statutory Declaration Independent Auditors Report to the Members of Maxis Berhad
219 220 221 222
Financial Statements
DIRECTORS' REPORT
The Directors hereby submit their Report to the members together with the audited financial statements of the Group and of the Company for the financial year ended 31 December 2010.
PRINCIPAL ACTIVITIES The principal activity of the Company is investment holding, whilst the principal activities of the Group, comprising of the Company and its subsidiaries, are the provision of mobile, fixed line and international gateway telecommunications services as well as internet and broadband services and corporate support functions for the Group. Details of the principal activities of the subsidiaries are shown in Note 18 to the financial statements. There have been no significant changes in the nature of the principal activities of the Group and of the Company during the financial year.
FINANCIAL RESULTS Group RM000 Profit for the financial year attributable to: - Equity holders of the Company - Minority interests Profit for the financial year Company RM000
2,295,414 0 2,295,414
2,435,358 0 2,435,358
Save for the Consolidated Statement of Financial Position, the comparatives presented in the financial statements of the Group are not comparable because of the accounting treatment adopted for the business combination by the Group which was completed on 1 October 2009. The Directors draw attention to the basis of preparation in Note 2 to the financial statements which states that the audited financial statements for the previous financial year were prepared using the purchase method of accounting as the Company had completed the acquisition of its subsidiaries on 1 October 2009 and sets out the implication on the financial statements. Note 33(a) to the financial statements sets out additional proforma on comparable financial results in respect of financial years ended 31 December 2009 and 31 December 2008, on the assumption that the business combination had been effected on 1 January 2008.
118
maxiS berhad annual report 2010
DIVIDENDS The dividends on ordinary shares paid by the Company since the end of the previous financial year were as follows: RM000 In respect of the financial year ended 31 December 2009: a) b) c) First interim single tier tax exempt dividend of 6.0 sen per ordinary share, paid on 15 January 2010 Second interim single tier tax exempt dividend of 6.0 sen per ordinary share, paid on 30 March 2010 Final single tier tax exempt dividend of 3.0 sen per ordinary share, paid on 15 July 2010 450,000 450,000 225,000 1,125,000
In respect of the financial year ended 31 December 2010: a) b) c) First interim single tier tax exempt dividend of 8.0 sen per ordinary share, paid on 30 June 2010 Second interim single tier tax exempt dividend of 8.0 sen per ordinary share, paid on 30 September 2010 Third interim single tier tax exempt dividend of 8.0 sen per ordinary share, paid on 30 December 2010 600,000 600,000 600,000 1,800,000
Subsequent to the financial year, on 28 February 2011, the Board of Directors declared a fourth interim single tier tax exempt dividend of 8.0 sen per ordinary share in respect of the financial year ended 31 December 2010, amounting to RM600,000,000 which was paid on 30 March 2011. The financial statements for the financial year ended 31 December 2010 do not reflect these dividends. Upon declaration, the cash dividend payment will be accounted for in equity as an appropriation of retained earnings during the financial year ending 31 December 2011. The Directors recommend the payment of a final single tier tax exempt dividend of 8.0 sen per ordinary share, amounting to RM600,000,000 in respect of the financial year ended 31 December 2010, which is subject to shareholders approval at the forthcoming Annual General Meeting to be paid on a date to be determined.
RESERVES AND PROVISIONS All material transfers to or from reserves and provisions during the financial year have been disclosed in the financial statements.
119
DIRECTORS' REPORT
Continued
SHARE CAPITAL There were no changes in the authorised, issued and paid-up capital of the Company during the financial year.
DIRECTORS The Directors who have held office during the period since the date of the last report are as follows: Non-executive Directors Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda Robert William Boyle Dato Mokhzani bin Mahathir Asgari bin Mohd Fuad Stephens Eng Saud Majed A AlDaweesh (resigned with effect from 10 February 2011) Ghassan Hasbani Dr Zeyad Thamer H. AlEtaibi (appointed with effect from 10 February 2011) Dr Fahad Hussain S. Mushayt Augustus Ralph Marshall Chan Chee Beng Executive Director Sandip Das
DIRECTORS' BENEFITS During and at the end of the financial year, no arrangements subsisted to which the Company is a party, being arrangements with the object or objects of enabling Directors of the Company to acquire benefits by means of the acquisition of shares in, or debentures of, the Company or any other body corporate. Since the end of the previous financial year, no Director has received or become entitled to receive a benefit (other than remuneration received or due and receivable by the Directors as shown in Note 8 to the financial statements) by reason of a contract made by the Company or a related corporation with the Director or with a firm of which he is a member, or with a company in which he has a substantial financial interest.
120
DIRECTORS' INTERESTS IN SHARES According to the Register of Directors shareholdings, particulars of interests of the Directors who held office at the end of the financial year in shares in the Company are as follows: Number of ordinary shares of RM0.10 each in the Company As at 1.1.2010 Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda Robert William Boyle Dato Mokhzani bin Mahathir Asgari bin Mohd Fuad Stephens Augustus Ralph Marshall Chan Chee Beng Sandip Das 750,000 (1) 100,000 (2) 750,000 750,000 (1) 750,000 (1) 750,000 750,000 (2) As at 31.12.2010 750,000 (1) 100,000 (2) 750,000 750,000 (1) 750,000 (1) 750,000 750,000 (2)
Bought 0 0 0 0 0 0 0
Sold 0 0 0 0 0 0 0
(1) (2)
Held through a nominee, namely CIMSEC Nominees (Tempatan) Sdn Bhd Held through a nominee, namely CIMSEC Nominees (Asing) Sdn Bhd
Other than as those disclosed above, according to the Register of Directors shareholdings, none of the Directors in office at the end of the financial year held any interest in shares and options over shares of its related corporations during the financial year.
IMMEDIATE HOLDING AND ULTIMATE HOLDING COMPANY The Directors regard Maxis Communications Berhad as the immediate holding company and Binariang GSM Sdn Bhd as the ultimate holding company. Both companies are incorporated and domiciled in Malaysia.
STATUTORY INFORMATION ON THE FINANCIAL STATEMENTS Before the income statements, statements of comprehensive income and statements of financial position of the Group and of the Company were made out, the Directors took reasonable steps: (a) to ascertain that proper action had been taken in relation to the writing off of bad debts and the making of allowance for impairment and satisfied themselves that all known bad debts had been written off and that adequate allowance had been made for impairment; and to ensure that any current assets, other than debts, which were unlikely to realise in the ordinary course of business, their values as shown in the accounting records of the Group and of the Company had been written down to an amount which they might be expected so to realise.
(b)
121
DIRECTORS' REPORT
Continued
STATUTORY INFORMATION ON THE FINANCIAL STATEMENTS (CONTINUED) At the date of this Report, the Directors are not aware of any circumstances: (a) which would render the amounts written off for bad debts or the amount of the allowance for impairment in the financial statements of the Group and of the Company inadequate to any substantial extent; or which would render the values attributed to current assets in the financial statements of the Group and of the Company misleading; or which have arisen which render adherence to the existing method of valuation of assets or liabilities of the Group and of the Company misleading or inappropriate.
(b)
(c)
No contingent or other liability has become enforceable or is likely to become enforceable within the period of twelve months after the end of the financial year which, in the opinion of the Directors, will or may affect the ability of the Group or of the Company to meet their obligations when they fall due. At the date of this Report, there does not exist: (a) any charge on the assets of the Group and of the Company which has arisen since the end of the financial year which secures the liability of any other person; or any contingent liability of the Group and of the Company which has arisen since the end of the financial year.
(b)
At the date of this Report, the Directors are not aware of any circumstances not otherwise dealt with in this Report or the financial statements which would render any amount stated in the financial statements misleading. In the opinion of the Directors: (a) the results of the Groups and of the Company's operations during the financial year were not substantially affected by any item, transaction or event of a material and unusual nature; and there has not arisen in the interval between the end of the financial year and the date of this Report any item, transaction or event of a material and unusual nature likely to affect substantially the results of the operations of the Group or of the Company for the financial year in which this Report is made.
(b)
AUDITORS The auditors, PricewaterhouseCoopers, have expressed their willingness to continue in office. Signed on behalf of the Board of Directors in accordance with their resolution dated 20 April 2011.
RAJA TAN SRI DATO SERI ARSHAD BIN RAJA TUN UDA DIRECTOR Kuala Lumpur
SANDIP DAS DIRECTOR
122
INCOME STATEMENTS
For the Financial Year ended 31 december 2010
The financial results for the Group presented below are not comparable because of the accounting treatment adopted for the business combination by the Group which was completed on 1 October 2009. Refer to Notes 2 and 33(a) to the financial statements for the basis of preparation and comparable financial results respectively. Group Company 7.8.2009^ to 31.12.2009 RM000 690,000
Note
2010 RM000 8,868,873
2009 RM000 7,611,113
2010 RM000 2,615,000
Revenue Interconnect expenses, Universal Services Provision contributions and other direct cost of sales Gross profit Other income Administrative expenses Network operation costs Other expenses Profit from operations Finance income Finance costs Share of results of jointly controlled entity Profit before tax Tax expenses Profit for the financial year Attributable to: Equity holders Minority interests
(2,956,714) 5,912,159 41,421 (1,565,535) (977,951) (66,750) 7 11(a) 11(b) 3,343,344 28,758 (239,600) 0 3,132,502 (837,088) 2,295,414
(4,586,821) 3,024,292 877,266 (1,206,426) (281,929) (146,758) 2,266,445 21,051 (73,340) (275,159) 1,938,997 (361,211) 1,577,786
0 2,615,000 0 (16,728) 0 (2,905) 2,595,367 61,019 (220,118) 0 2,436,268 (910) 2,435,358
0 690,000 0 (3,401) 0 (84,730) 601,869 30 (34,651) 0 567,248 0 567,248
12
2,295,414 0 2,295,414
1,577,786 0 1,577,786
Earnings per share for profit attributable to the equity holders: - Basic (sen) - Diluted (sen) 13 30.61 * 27.25 *
^ The Company was incorporated on 7 August 2009. * As there are no dilutive potential ordinary shares as at 31 December 2010 and 31 December 2009, diluted earnings per share is not shown. The notes on pages 133 to 218 form part of these financial statements.
123
STATEMENTS OF COMPREHENSIVE INCOME

Group
Company 7.8.2009^ to 31.12.2009 RM000 567,248 0 0
Note
2010 RM000 2,295,414
2009 RM000 1,577,786 69,205 0
2010 RM000 2,435,358 0 (98,857)
Profit for the financial year Other comprehensive income/(expense): ** Currency translation differences Net change in cash flow hedge Other comprehensive (expense)/income for the financial year Total comprehensive income for the financial year
27(c) 27(c)
35 (98,857)
(98,822)
69,205
(98,857)
2,196,592
1,646,991
2,336,501
567,248
Attributable to: Equity holders Minority interests
2,196,592 0 2,196,592
1,646,991 0 1,646,991
^ The Company was incorporated on 7 August 2009. ** There is no income tax attributable to the components of other comprehensive income/(expense).
The notes on pages 133 to 218 form part of these financial statements.
124
STATEMENTS OF FINANCIAL POSITION

as at 31 december 2010
Group Restated 2009 RM000
Company
Note
2010 RM000
2010 RM000
2009 RM000
ASSETS NON-CURRENT ASSETS Property, plant and equipment Intangible assets Investments in subsidiaries Loans to subsidiaries Deferred tax assets TOTAL NON-CURRENT ASSETS
15 16 18 20 21
5,007,046 11,019,419 0 0 95,906 16,122,371
4,561,775 11,018,865 0 0 85,597 15,666,237
0 0 35,012,760 1,522,717 0 36,535,477
0 0 35,012,760 0 0 35,012,760
CURRENT ASSETS Inventories Receivables, deposits and prepayments Amount due from a subsidiary Amount due from a fellow subsidiary Amount due from immediate holding company Amounts due from related parties Tax recoverable Dividends receivable Cash and cash equivalents TOTAL CURRENT ASSETS TOTAL ASSETS
22 23 17 20 20 24
214,098 936,329 0 10 266 13,792 40,723 0 897,621 2,102,839 18,225,210
133,412 790,244 0 0 297 9,447 6,402 0 1,192,068 2,131,870 17,798,107
0 1,372 0 0 0 0 490 0 79,554 81,416 36,616,893
0 340 941 0 0 0 0 400,000 267,107 668,388 35,681,148
25
125
STATEMENTS OF FINANCIAL POSITION

as at 31 december 2010 Continued
Group Note 2010 RM000 Restated 2009 RM000
Company 2010 RM000 2009 RM000
LESS: CURRENT LIABILITIES Provisions for liabilities and charges Payables and accruals Amounts due to related parties Amount due to a subsidiary Amount due to a fellow subsidiary Amount due to immediate holding company Borrowings Loan from a related party Taxation Dividends payable TOTAL CURRENT LIABILITIES NET CURRENT (LIABILITIES)/ASSETS 28 29 24 17 20 20 30 24 59,937 3,105,357 42,944 0 1,203 119 13,201 0 100,367 0 3,323,128 (1,220,289) 55,195 2,495,549 18,635 0 1,243 38,352 22,046 31,492 198,414 450,000 3,310,926 (1,179,056) 0 1,608 0 963 0 0 0 0 0 0 2,571 78,845 0 26,651 2 1,242 0 34,681 0 0 0 450,000 512,576 155,812
NON-CURRENT LIABILITIES Borrowings Provisions for liabilities and charges Payables and accruals Loan from immediate holding company Loan from a related party Derivative financial liabilities Deferred tax liabilities TOTAL NON-CURRENT LIABILITIES NET ASSETS
30 28 29 20 24 31 21
5,060,667 126,536 46,206 0 33,205 348,452 620,317 6,235,383 8,666,699
21,139 115,620 7,499 4,992,009 0 0 405,807 5,542,074 8,945,107
5,043,647 0 0 0 0 348,452 0 5,392,099 31,222,223
0 0 0 3,807,850 0 0 0 3,807,850 31,360,722
EQUITY Share capital Reserves TOTAL EQUITY 26 27 750,000 7,916,699 8,666,699 750,000 8,195,107 8,945,107 750,000 30,472,223 31,222,223 750,000 30,610,722 31,360,722
126
STATEMENTS OF CHANGES IN EQUITY

<--------------------- Attributable to equity holders of the Company -------------------> Reserve arising from Merger reverse relief acquisition (Note 27(a)) (Note 27(b)) RM000 RM000 30,440,400 0 0 0 (22,728,901) 0 0 0
Group
Note
Number of shares 000 7,500,000 0 0 0
Nominal value RM000 750,000 0 0 0
Other reserves (Note 27(c)) RM000 53,084 0 (98,822) (98,822)
Retained earnings RM000 430,524 2,295,414 0 2,295,414
Total equity RM000 8,945,107 2,295,414 (98,822) 2,196,592
As at 1 January 2010 Profit for the financial year Other comprehensive expense for the financial year Total comprehensive (expense) /income for the financial year Dividends for the financial year ended 2009 - Second interim - Final Dividends for the financial year ended 2010 - First interim - Second interim - Third interim As at 31 December 2010
14 0 0 0 0 0 0 0 0 0 0 (450,000) (225,000) (450,000) (225,000)
14 0 0 0 7,500,000 0 0 0 750,000 0 0 0 30,440,400 0 0 0 (22,728,901) 0 0 0 (45,738) (600,000) (600,000) (600,000) 250,938 (600,000) (600,000) (600,000) 8,666,699
127
STATEMENTS OF CHANGES IN EQUITY

For the Financial Year ended 31 december 2010 Continued
<--------------------- Attributable to equity holders of the Company -------------------> Reserve arising from Merger reverse Other relief acquisition reserves (Note 27(a)) (Note 27(b)) (Note 27(c)) RM000 RM000 RM000 0 0 0 0 0 0 0 0 (91,550) 0 69,205 69,205 27,570 (5,215)
Group
Note
Number of shares 000 1,293,884 0 0 0
Nominal value RM000 1,293,884 0 0 0 0 (543,884)
Share premium RM'000 61,000 0 0 0
Retained earnings RM000 260,900 1,577,786 0 1,577,786 0 0
Total equity RM000 1,524,234 1,577,786 69,205 1,646,991 27,570 7,101,400
As at 1 January 2009(1) Profit for the financial year Other comprehensive income for the financial year Total comprehensive income for the financial year Disposal of a subsidiary Acquisition of subsidiaries Share-based payments in relation to listing and quotation exercise (the Listing) Dividends for the financial year ended 2009 payable to: - Maxis Communications Berhad - the Companys shareholders As at 31 December 2009(2) 33(c)
0 6,206,116
0 0 0 (61,000) 30,440,400 (22,728,901)
53,074
53,074
14 14
0 0 7,500,000
0 0 750,000
0 0 0
0 0
0 0
0 0 53,084
(958,162) (450,000) 430,524
(958,162) (450,000) 8,945,107
30,440,400 (22,728,901)
(1) (2)
Represents issued and fully paid ordinary shares of RM1.00 of Maxis Mobile Services Sdn. Bhd. Represents issued and fully paid ordinary shares of RM0.10 of Maxis Berhad
128
Issued and fully paid ordinary shares of NonRM0.10 each distributable Number of shares 000 7,500,000 0 0 0 14 Nominal value RM000 750,000 0 0 0
Distributable
Company As at 1 January 2010 Profit for the financial year Other comprehensive expense for the financial year Total comprehensive income/ (expense) for the financial year Dividends for the financial year ended 2009 - Second interim - Final Dividends for the financial year ended 2010 - First interim - Second interim - Third interim As at 31 December 2010 As at 7 August 2009
Note
Other Merger reserves relief (Note 27(c)) (Note 27(a)) RM000 RM000 53,074 0 (98,857) (98,857) 30,440,400 0 0 0
Retained earnings RM000 117,248 2,435,358 0 2,435,358
Total RM000 31,360,722 2,435,358 (98,857) 2,336,501
0 0
0 0
0 0
0 0
(450,000) (225,000)
(450,000) (225,000)
14
0 0 0 7,500,000 *
0 0 0 750,000 *
0 0 0
0 0 0
(600,000) (600,000) (600,000) 77,606 0
(600,000) (600,000) (600,000) 31,222,223 0
(45,783) 30,440,400 0 0
Profit for the financial period, representing total comprehensive income for the financial period Issuance of shares for acquisition of subsidiaries Share-based payments in relation to the Listing Dividends for the financial year ended 2009 As at 31 December 2009 * 14 33(b)
0 7,500,000 0 0 7,500,000
0 750,000 0 0 750,000
0 0 53,074 0 53,074
0 30,440,400 0 0 30,440,400
567,248 0 0 (450,000) 117,248
567,248 31,190,400 53,074 (450,000) 31,360,722
The Company was incorporated on 7 August 2009 with issued and paid-up capital of RM0.20 represented by 2 ordinary shares.
129
STATEMENTS OF CASH FLOWS

Company 7.8.2009^ to 31.12.2009 RM000
2010 RM000 CASH FLOWS FROM OPERATING ACTIVITIES Profit for the financial year Adjustments for: Allowance for: - impairment of receivables, deposits and prepayments - inventories obsolescence Amortisation of intangible assets Bad debts written off Bad debts recovered Depreciation of property, plant and equipment Dividend income Finance costs Finance income Gain on disposal of a subsidiary Gain on disposal of property, plant and equipment Property, plant and equipment written off Provision for: - staff incentive scheme - site rectification and decommissioning works Reversal of allowance for: - impairment of receivables, deposits and prepayments - inventories obsolescence Share of results of jointly controlled entity Share-based payments in relation to the Listing Tax expenses Unrealised gain on foreign exchange Write-back of provision for: - staff incentive scheme - site rectification and decommissioning works 2,295,414
2010 RM000
1,577,786
2,435,358
567,248
7,164 13,424 74,592 204,312 (9,351) 975,848 0 239,600 (28,758) 0 (839) 22,673 49,699 47
124,578 2,742 46,939 83,231 (7,237) 310,397 0 73,340 (21,051) (875,778) (8) 7,427 13,194 3,749
0 0 0 0 0 0 (2,615,000) 220,118 (61,019) 0 0 0 0 0
0 0 0 0 0 0 (690,000) 34,651 (30) 0 0 0 0 0
(92,955) (7,826) 0 0 837,088 (2,930) (11,420) (3,814) 4,561,968
(40,518) (994) 275,159 53,074 361,211 (2,271) (4,562) (7,807) 1,972,601
0 0 0 0 910 0 0 0 (19,633)
0 0 0 53,074 0 0 0 0 (35,057)
^ The Company was incorporated on 7 August 2009. The notes on pages 133 to 218 form part of these financial statements.
130 maxiS berhad annual report 2010
Group Note CASH FLOWS FROM OPERATING ACTIVITIES (continued) Payment under staff incentive scheme Payments for site rectification and decommissioning works Payment for ESOS Equivalent Cash Consideration Operating cash flows before working capital changes Changes in working capital: Inventories Receivables Payables Related parties balances Jointly controlled entity Fellow subsidiaries balances Immediate holding company balances Cash flow from/(used in) operations Dividends received Interest received Tax paid Net cash flow from operating activities CASH FLOWS FROM INVESTING ACTIVITIES Loans to subsidiaries Net cash inflow/(outflow) from acquisition of Subsidiaries Payments for handset subsidies Purchase of property, plant and equipment Proceeds from disposal of property, plant and equipment Proceeds from disposal of a subsidiary Net cash flow (used in)/from investing activities ^ The Company was incorporated on 7 August 2009. The notes on pages 133 to 218 form part of these financial statements. (27,398) (1,865) (14,968) 4,517,737 (86,284) (255,298) 608,791 19,964 0 (50) 22,193 4,827,053 0 28,758 (765,255) 4,090,556 (11,118) (212) (69,158) 1,892,113 (18,964) (181,152) 375,567 (14,505) 5 (183,030) (362,106) 1,507,928 0 22,458 (180,564) 1,349,822 2010 RM000 Restated 2009 RM000
Company 2010 RM000 7.8.2009^ to 31.12.2009 RM000
0 0 0 (19,633) 0 (1,039) (25,043) (2) 0 563 (30) (45,184) 3,015,000 52,908 (1,400) 3,021,324
0 0 0 (35,057) 0 (314) 26,651 2 0 331 0 (8,387) 290,000 4 0 281,617
0 33(b) 0 (75,146) (1,381,060) 991 0 (1,455,215)
0 170,015 (104,846) (589,997) 4,413 1,018,643 498,228
(1,514,500) 0 0 0 0 0 (1,514,500)
0 (14,510) 0 0 0 0 (14,510)
33(c)
131
STATEMENTS OF CASH FLOWS

For the Financial Year ended 31 december 2010 Continued
Company 7.8.2009^ to 31.12.2009 RM000
Note
2010 RM000
2010 RM000
CASH FLOWS FROM FINANCING ACTIVITIES Drawdown of borrowings Repayment of loan from immediate holding company Repayment of lease financing Syndicated loan documentation fees paid Interest paid Ordinary dividends paid Settlement of intercompany balances by Subsidiaries: - Dividends paid to immediate holding company pursuant to the Pre-Listing Restructuring by Other Subsidiaries - Dividends paid to ultimate holding company pursuant to the Pre-Listing Restructuring by Other Subsidiaries - Dividends paid to immediate holding company pursuant to the Pre-Listing Restructuring by MMSSB Settlement of intercompany balances by immediate holding company pursuant to the Pre-Listing Restructuring Redemption of redeemable preference shares pursuant to the Pre-Listing Restructuring Net cash flow used in financing activities NET (DECREASE)/INCREASE IN CASH AND CASH EQUIVALENTS EFFECTS OF EXCHANGE RATE CHANGES CASH AND CASH EQUIVALENTS AT THE BEGINNING OF THE FINANCIAL YEAR CASH AND CASH EQUIVALENTS AT THE END OF THE FINANCIAL YEAR 5,314,500 (4,992,009) (27,433) (44,530) (255,182) (2,925,000) 0 0 (920) 0 (274) 0 5,314,500 (3,807,850) 0 (44,530) (231,497) (2,925,000) 0 0 0 0 0 0
0 0 0 0 0 (2,929,654) (294,313) (134) 1,192,068 897,621
(1,307,295)
0 0 0 0 0 (1,694,377) (187,553) 0 267,107 79,554
(290,000)
(958,162)
704,628
(1,000) (1,853,023)
0 0
(4,973) 74
267,107 0
1,196,967
25
1,192,068
267,107
^ The Company was incorporated on 7 August 2009. The notes on pages 133 to 218 form part of these financial statements.
132
NOTES TO THE FINANCIAL STATEMENTS

31 december 2010
GENERAL INFORMATION The principal activity of the Company is investment holding, whilst the principal activities of the Group, comprising of the Company and its subsidiaries, are the provision of mobile, fixed line and international gateway telecommunications services as well as internet and broadband services, and corporate support functions for the Group. Details of the principal activities of the subsidiaries are shown in Note 18 to the financial statements. There have been no significant changes in the nature of the principal activities of the Group and of the Company during the financial year. The Directors regard Maxis Communications Berhad (MCB) as the immediate holding company and Binariang GSM Sdn. Bhd. as the ultimate holding company. Both companies are incorporated and domiciled in Malaysia. The address of the registered office of business of the Company is as follows: Level 18, Menara Maxis Kuala Lumpur City Centre Off Jalan Ampang 50088 Kuala Lumpur The address of the principal place of business of the Company is as follows: Level 8, 10 - 23, Menara Maxis Kuala Lumpur City Centre Off Jalan Ampang 50088 Kuala Lumpur
BASIS OF PREPARATION The financial statements of the Group and of the Company have been prepared in accordance with the provisions of the Companies Act, 1965 and Financial Reporting Standards (FRS), Malaysian Accounting Standards Board (MASB) Approved Accounting Standards in Malaysia for Entities Other than Private Entities. The financial statements have been prepared under the historical cost convention except as disclosed in the summary of significant accounting policies in Note 3 to the financial statements. The preparation of financial statements in conformity with FRS requires the use of critical accounting estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reported financial year. It also requires Directors to exercise their judgment in the process of applying the Groups and the Companys accounting policies. Although these estimates are based on the Directors best knowledge of current events and actions, actual results may differ. The areas involving a higher degree of judgment or complexity, or areas where assumptions and estimates are significant to the financial statements, are disclosed in Note 4 to the financial statements.
133

31 december 2010 Continued
BASIS OF PREPARATION (CONTINUED) Prior to the Listing of the Companys shares on the Main Market of Bursa Malaysia Securities Berhad, MCB implemented a restructuring exercise to consolidate its telecommunications operations in Malaysia under the Company (Pre-Listing Restructuring). On 1 October 2009, the Company acquired the entire issued and paid-up share capital of Maxis Broadband Sdn. Bhd. (MBSB) (which wholly owns Maxis Online Sdn. Bhd.), Maxis International Sdn. Bhd. (MISB) (which wholly owns Maxis Asia Access Pte. Ltd.), Maxis Mobile Sdn. Bhd. (MMSB) (which wholly owns Maxis Mobile (L) Ltd.), Maxis Mobile Services Sdn. Bhd. (MMSSB), Maxis Collections Sdn. Bhd., Maxis Multimedia Sdn. Bhd., and 75% of the issued and paid-up share capital of Advanced Wireless Technologies Sdn. Bhd. (which wholly owns UMTS (Malaysia) Sdn. Bhd.) (collectively known as Subsidiaries) held by MCB for a total purchase consideration of RM34,998,250,000, of which RM31,190,400,000 was satisfied by issuance of shares to MCB and RM3,807,850,000 constituted an amount payable by the Company to MCB which was subsequently fully repaid in 2010. The business combination has been accounted as a reverse acquisition using the purchase method of accounting under FRS 3 as in substance MMSSB, the provider of telecommunications products and services, is the accounting acquirer whilst the Subsidiaries other than MMSSB (Other Subsidiaries) are mainly involved in provision of network facilities services and operation of international gateway. As part of the Pre-Listing Restructuring, on 30 September 2009, MMSSB disposed off Althem B.V. (ABV), which held 44% equity interest in PT Natrindo Telepon Seluler (NTS), to MCB for a total cash consideration of RM1,018,853,000 which was equivalent to its cost of investment in ABV. Save for the Consolidated Statement of Financial Position, the comparatives presented in the consolidated financial statements are not comparable with the financial year ended 31 December 2010. Additional proforma on comparable Groups financial results on the assumption that the business combination had been effected on 1 January 2008 is set out in Note 33(a) to the financial statements. The following accounting treatment has been applied in the consolidated financial statements in respect of the reverse acquisition which was effected during 2009: (i) the assets and liabilities of the accounting acquirer, MMSSB, are recognised and measured in the consolidated financial statements at the pre-combination carrying amounts, without restatement to fair value; the retained earnings and other equity balances of the Group immediately before the business combination, and the results of the period from 1 January 2009 to the date of the business combination are those of MMSSB Group; and
(ii)
(iii) the equity structure, however, reflects the equity structure of the Company, including the equity instruments issued to effect the business combination. The detailed implications of the above accounting treatment are as follows: Consolidated Income Statements and Consolidated Statements of Comprehensive Income The 2009 Consolidated Income Statement comprises MMSSB Groups results for the 9 months ended 30 September 2009 and the Groups results for the 3 months ended 31 December 2009.
134
BASIS OF PREPARATION (CONTINUED) Consolidated Statements of Financial Position The 2009 Consolidated Statement of Financial Position represents the financial position of the Group as at 31 December 2009 after reflecting the effects of the acquisitions of the Subsidiaries. Consolidated Statements of Changes in Equity The 2009 Consolidated Statement of Changes in Equity comprises:
The equity balance of MMSSB Group at the beginning of the financial year. MMSSB Groups transactions for the 9 months ended 30 September 2009 and the Groups transactions for the 3 months ended 31 December 2009. The equity balance of the Group at the end of the financial year.
Consolidated Statements of Cash Flows The 2009 Consolidated Statement of Cash Flows comprises: (i) The cash balance of MMSSB Group at the beginning of the financial year. MMSSB Groups transactions for the 9 months ended 30 September 2009 and the Groups transactions for the 3 months ended 31 December 2009. The cash balance of the Group at the end of the financial year.
Standards, amendments to published standards and Issues Committee (IC) Interpretations to existing standards that are effective and applicable to the Group The Group has adopted the following new standards, amendments to standards and IC Interpretations as of 1 January 2010:
FRS 7 Financial Instruments: Disclosures (effective from 1 January 2010) provides information to users of financial statements about an entitys exposure to risks and how the entity manages those risks. The amendment to FRS 7 clarifies that entities must not present total interest income and expense as a net amount within finance costs on the face of the income statement. Application of the standard does not have an impact on the financial results and position as the changes only result in additional disclosures. FRS 8 "Operating Segments" (effective from 1 July 2009) replaces FRS 1142004 Segment Reporting. The new standard requires a management approach, under which segment information is reported in a manner that is consistent with the internal reporting provided to the chief operating decision-maker. The amendment to FRS 8 (effective from 1 January 2010) clarifies that the entities that do not provide information about segment assets to the chief operating decision-maker will no longer need to report this information. The adoption has resulted in removal of segment assets and liabilities information as these information are not provided to the chief operating decision maker as reflected in Note 5 to the financial statements.
135

BASIS OF PREPARATION (CONTINUED) (i) Standards, amendments to published standards and Issues Committee (IC) Interpretations to existing standards that are effective and applicable to the Group (continued) The Group has adopted the following new standards, amendments to standards and IC Interpretations as of 1 January 2010 (continued):
The revised FRS 101 Presentation of Financial Statements (effective from 1 January 2010) prohibits the presentation of items of income and expenses (that is non-owner changes in equity) in the statement of changes in equity. Non-owner changes in equity are to be presented separately from owner changes in equity. All nonowner changes in equity will be required to be shown in a performance statement, but entities can choose whether to present one performance statement (the statement of comprehensive income) or two statements (the income statement and statement of comprehensive income). The Group has elected to present two separate statements which are the income statement and the statement of comprehensive income. Comparative information has been re-presented to conform to the revised standard. As the change in accounting policy only impacts presentation aspects, there is no impact on earnings per share. FRS 123 "Borrowing Costs" (effective from 1 January 2010) which replaces FRS 1232004, requires an entity to capitalise borrowing costs directly attributable to the acquisition, construction or production of a qualifying asset (one that takes a substantial period of time to get ready for use or sale) as part of the cost of that asset. The option of immediately expensing those borrowing costs is removed. The amendment to FRS 123 (effective 1 January 2010) clarifies that the definition of borrowing costs includes interest expense calculated using the effective interest method defined in FRS 139 Financial Instruments: Recognition and Measurement. The change in accounting policy has no material impact on earnings per share. FRS 139 Financial Instruments: Recognition and Measurement (effective from 1 January 2010) establishes principles for recognising and measuring financial assets, financial liabilities and some contracts to buy and sell non-financial items. Hedge accounting is permitted under strict circumstances. The amendments to FRS 139 provide further guidance on eligible hedged items. The amendments provide guidance for two situations. On the designation of a one-sided risk in a hedged item, the amendments conclude that a purchased option designated in its entirety as the hedging instrument of a one-sided risk will not be perfectly effective. The designation of inflation as a hedged risk or portion is not permitted unless in particular situations. The amendment to FRS 139 clarifies that the scope exemption in FRS 139 only applies to forward contracts but not options for business combinations that are firmly committed to being completed within a reasonable timeframe. IC Interpretation 9 "Reassessment of Embedded Derivatives" (effective from 1 January 2010) requires an entity to assess whether an embedded derivative is required to be separated from the host contract and accounted for as a derivative when the entity first becomes a party to the contract. Subsequent reassessment is prohibited unless there is a change in the terms of the contract that significantly modifies the cash flows that otherwise would be required under the contract, in which case reassessment is required. IC Interpretation 10 "Interim Financial Reporting and Impairment" (effective from 1 January 2010) prohibits the impairment losses recognised in an interim period on goodwill and investments in equity instruments and in financial assets carried at cost to be reversed at a subsequent reporting date. Application of this IC Interpretation has no impact on the financial results and position.
136
BASIS OF PREPARATION (CONTINUED) (i) Standards, amendments to published standards and Issues Committee (IC) Interpretations to existing standards that are effective and applicable to the Group (continued) The Group has adopted the following new standards, amendments to standards and IC Interpretations as of 1 January 2010 (continued):
IC Interpretation 13 "Customer Loyalty Programmes" (effective from 1 January 2010) clarifies that where goods or services are sold together with a customer loyalty incentive (for example, loyalty points or free products), the arrangement is a multiple-element arrangement and the consideration receivable from the customer is allocated between the components of the arrangement using fair values. Application of this IC Interpretation has no significant impact on the financial results and position. Amendments to FRS 2 Share-based Payment Vesting Conditions and Cancellations (effective from 1 January 2010) clarify that vesting conditions are service conditions and performance conditions only. Other features of a share-based payment are not vesting conditions. These features would need to be included in the grant date fair value for transactions with employees and others providing similar services; they would not impact the number of awards expected to vest or valuation thereof subsequent to grant date. All cancellations, whether by the entity or by other parties, should receive the same accounting treatment. The amendments do not have any impact on the financial results and position. Amendments to FRS 127 "Consolidated and Separate Financial Statements: Cost of an Investment in a Subsidiary, Jointly Controlled Entity or Associate" (effective from 1 January 2010) removes the definition of the cost method from FRS 127 and replaces it with a requirement to present dividends as income in the separate financial statements of the investor. The amendment has resulted in distribution of dividends from profits prior to the date of acquisition being recognised as dividend income in the Companys financial statements. Certain amendments to FRSs contained in a document entitled Improvements to FRSs (2009) (effective from 1 January 2010) are applicable to the Group but do not have any significant impact on the financial statements except for: Amendment to FRS 107 Statement of Cash Flows (effective from 1 January 2010) requires expenditure resulting in recognition of assets to be categorised as a cash flow from investing activities. The reclassification has been made retrospectively and comparative statement of cash flows has been restated to conform to the revised standard as disclosed in Note 37 to the financial statements. Amendment to FRS 117 Leases (effective from 1 January 2010) requires reassessment on the classification of leasehold land as finance lease or operating lease based on the extent of risks and rewards associated with the land. The Group has concluded that the leasehold lands are finance leases and reclassified them to property, plant and equipment. The reclassification has been made retrospectively and the comparative consolidated statement of financial position has been restated to conform to the revised standard as disclosed in Note 37 to the financial statements.
137

BASIS OF PREPARATION (CONTINUED) (i) Standards, amendments to published standards and Issues Committee (IC) Interpretations to existing standards that are effective and applicable to the Group (continued) The Group has applied the transitional provision in the respective standards below which exempts entities from disclosing the possible impact arising from the initial application of the standards on the financial statements of the Group.
FRS 7 Financial Instruments: Disclosures and Amendments to FRS 7 FRS 139 Financial Instruments: Recognition and Measurement and Amendments to FRS 139 IC Interpretation 9 Reassessment of Embedded Derivatives
(ii) Standards, amendments to published standards and IC Interpretations to existing standards that are applicable to the Group but not yet effective The Group has not early adopted the following standards, amendments to standards and IC Interpretations that have been issued as these are effective for financial period beginning on or after 1 January 2011. The revised FRS 3 "Business Combinations" (effective prospectively from 1 July 2010). The revised standard continues to apply the acquisition method to business combinations, with some significant changes. There is a choice on an acquisition-by-acquisition basis to measure the non-controlling interest in the acquiree at fair value or at the non-controlling interests proportionate share of the acquirees net assets. All acquisition-related costs should be expensed. Amendments to FRS 3 (effective from 1 January 2011) clarifies that the choice of measuring non-controlling interests at fair value or at the proportionate share of the acquirees net assets applies only to instruments that represent present ownership interests and entitle their holders to a proportionate share of the net assets in the event of liquidation. All other components of non-controlling interest are measured at fair value unless another measurement basis is required by FRS. The Group will apply the revised FRS 3 and amendments prospectively to all business combination from 1 January 2011. The revised FRS 124 Related Party Disclosures (effective from 1 January 2012) removes the exemption to disclose transactions between government-related entities and the government, and all other government-related entities. The following new disclosures are now required for government-related entities: The name of the government and the nature of the relationship; The nature and amount of each individually significant transaction; and The extent of any collectively significant transactions, qualitatively or quantitatively. The revised FRS is not expected to have any material impact on the financial results and position.
138
BASIS OF PREPARATION (CONTINUED) (ii) Standards, amendments to published standards and IC Interpretations to existing standards that are applicable to the Group but not yet effective (continued) The Group has not early adopted the following standards, amendments to standards and IC Interpretations that have been issued as these are effective for financial period beginning on or after 1 January 2011 (continued).
The revised FRS 127 "Consolidated and Separate Financial Statements (effective prospectively from 1 July 2010) requires the effects of all transactions with non-controlling interests to be recorded in equity if there is no change in control and these transactions will no longer result in goodwill or gains and losses. When this standard is effective, all earnings and losses of the subsidiary are attributed to the parent and the non-controlling interest, even if the attribution of losses to the non-controlling interest results in a debit balance in the shareholders equity. Profit or loss attribution to non-controlling interests for prior years is not restated. The standard also specifies the accounting when control is lost. Any remaining interest in the entity is re-measured to fair value, and a gain or loss is recognised in profit or loss. The Group will apply the revised FRS 127 prospectively to transactions with non-controlling interests from 1 January 2011. The revised FRS is not expected to have any material impact on the financial results and position. Amendments to FRS 2 (effective from 1 July 2010) clarify that contributions of a business on formation of a joint venture and common control transactions are outside the scope of FRS 2. Amendments to FRS 2 Share-based payment: Group cash-settled share-based payment transactions (effective from 1 January 2011) clarify that an entity that receives goods or services in a share-based payment arrangement must account for those goods or services no matter which entity in the group settles the transaction, and no matter whether the transaction is settled in shares or cash. The amendments also incorporate guidance previously included in IC Interpretation 8 Scope of FRS 2 and IC Interpretation 11 FRS 2 group and treasury share transactions, which shall be withdrawn upon application of this amendment. The amendments are not expected to have any material impact on the financial results and position. Amendments to FRS 5 Non-current Assets Held for Sale and Discontinued Operations (effective from 1 July 2010) clarify that all of a subsidiary's assets and liabilities are classified as held for sale if a partial disposal sale plan results in loss of control. Relevant disclosure should be made for this subsidiary if the definition of a discontinued operation is met. The amendments are not expected to have any material impact on the financial results and position. Amendments to FRS 7 "Financial Instruments: Disclosures (effective from 1 January 2011) require enhanced disclosures about fair value measurement and liquidity risk. In particular, the amendment requires disclosure of fair value measurements by fair value measurement hierarchy. The amendments are not expected to have any material impact on the financial results and position. Amendments to FRS 7 "Financial Instruments: Disclosures, FRS 132 Financial Instruments: Presentation and FRS 139 Financial Instruments: Recognition and Measurement (effective from 1 January 2011) eliminate the exemption for contingent consideration, do not apply to contingent consideration that arose from business combinations whose acquisition date precede the application of revised FRS 3 Business Combination (2010). Those contingent consideration arrangements are to be accounted for in accordance with the guidance in FRS 3 Business Combination (2005). The amendments are not expected to have any material impact on the financial results and position.
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BASIS OF PREPARATION (CONTINUED) (ii) Standards, amendments to published standards and IC Interpretations to existing standards that are applicable to the Group but not yet effective (continued) The Group has not early adopted the following standards, amendments to standards and IC Interpretations that have been issued as these are effective for financial period beginning on or after 1 January 2011 (continued).
Amendments to FRS 101 Presentation of financial statements (effective from 1 January 2011) clarify that an entity shall present an analysis of other comprehensive income for each component of equity, either in the statement of changes in equity or in the notes to the financial statements. The amendment is not expected to have any material impact on the financial results and position. Amendments to FRS 121 The Effects of Changes in Foreign Exchange Rates (effective from 1 January 2011) clarify the effective date and transitional provisions of the FRS. The amendments are not expected to have any material impact on the financial results and position. Amendments to FRS 134 Interim Financial Reporting (effective from 1 January 2011) require disclosure of additional significant events and transactions and other disclosures in the Groups interim financial report. The amendments will require additional disclosures in the interim financial report but are not expected to have any material impact on the financial results and position. Amendments to FRS 138 Intangible Assets (effective from 1 July 2010) clarify that a group of complementary intangible assets acquired in a business combination may be recognised as a single asset if each asset has similar useful lives. The amendments are not expected to have any material impact on the financial results and position. IC Interpretation 4 "Determining Whether an Arrangement contains a Lease" (effective from 1 January 2011) requires the Group to identify any arrangement that does not take the legal form of a lease, but conveys a right to use an asset in return for a payment or series of payments. This interpretation provides guidance for determining whether such arrangements are, or contain, leases. The assessment is based on the substance of the arrangement and requires assessment of whether the fulfillment of the arrangement is dependent on the use of a specific asset and the arrangement conveys a right to use the asset. If the arrangement contains a lease, the requirements of FRS 117 Leases should be applied to the lease element of the arrangement. No material impact on the financial results and position arising from application of this IC interpretation. Amendments to IC Interpretation 9 (effective from 1 July 2010) clarify that this interpretation does not apply to embedded derivatives in contracts acquired in a business combination, businesses under common control or the formation of a joint venture. The amendments are not expected to have any material impact on the financial results and position. Amendments to IC Interpretation 13 Customer Loyalty Programmes (effective from 1 January 2011) clarify the estimation of the fair value of the award credits. The amendments are not expected to have any material impact on the financial results and position.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES The following accounting policies have been applied consistently in dealing with items that are considered material in relation to the financial statements. (a) Basis of consolidation (i) Subsidiaries Subsidiaries are those corporations or entities in which the Group has power to exercise control over the financial and operating policies so as to obtain benefits from their activities, generally accompanying a shareholding of more than one half of the voting rights. The existence and effect of potential voting rights that are currently exercisable or convertible are considered when assessing whether the Group controls another entity. Subsidiaries are consolidated using the purchase method of accounting. Under the purchase method of accounting, the results of subsidiaries acquired or disposed during the financial year are included in the consolidated income statement from the date of acquisition or the date on which control is transferred to the Group, up to the date of their disposal or the date on which control ceases. At the date of acquisition, the fair values of the subsidiaries identifiable assets, liabilities and contingent liabilities are determined and these values are reflected in the consolidated financial statements. At the same time, the cost of an acquisition is measured as fair value of the assets given and liabilities incurred or assumed, plus costs directly attributable to the acquisition. The excess of the cost of acquisition over the fair value of the Groups share of the subsidiaries identifiable net assets at the date of acquisition is reflected as goodwill on consolidation. Goodwill is included in the statements of financial position as an intangible asset. See accounting policy Note 3(d) on intangible assets. Minority interests at the reporting date, being the portion of the net assets of subsidiaries attributable to equity interests that are not owned by the Company, whether directly or indirectly through subsidiaries, are presented in the statements of financial position and statement of changes in equity within equity, separately from equity attributable to the equity holders of the Company. Minority interests in the results of the Group are presented on the face of the consolidated income statement as an allocation of the total profit or loss for the year between minority interests and the equity holder of the Company. Where losses applicable to the minority exceed the minoritys interests in the equity of a subsidiary, the excess, and any further losses applicable to the minority, are charged against the Groups interest except to the extent that the minority has a binding obligation to, and is able to, make additional investment to cover the losses. If the subsidiary subsequently reports profits, the Groups interest is allocated all such profits until the minoritys share of losses previously absorbed by the Group has been recovered. All intragroup transactions, balances and unrealised gains on transactions between Group companies are eliminated. Unrealised losses are also eliminated unless the transactions provide evidences of an impairment of the asset transferred. Where necessary, adjustments are made to the financial statements of subsidiaries to ensure consistency of accounting policies with those of the Group. Gain or loss on disposal of a subsidiary is determined by comparing the net disposal proceeds and the Groups share of its net assets at the date of disposal. The difference is included in the consolidated income statement.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (a) Basis of consolidation (continued) (ii) Transactions with minority interests The Group applies a policy of treating transactions with minority interests as transactions with parties external to the Group. For purchases of additional interests from minority interests, the excess of the cost of acquisition over the relevant share of the carrying value of net assets of the subsidiary acquired is reflected as goodwill. Negative goodwill is recognised immediately in the income statement. For disposal to minority interests, differences between any proceeds received and the relevant share of minority interests and goodwill are included in the income statement. (iii) Jointly controlled entity Jointly controlled entity is an entity over which there is contractually agreed sharing of control by the Group with one or more parties where the strategic financial and operating decisions relating to the entity require unanimous consent of the parties sharing control. The Groups interest in jointly controlled entity is accounted for in the consolidated financial statements using the equity method of accounting. Equity accounting involves recognising the Groups share of the post-acquisition results of the jointly controlled entity in the consolidated income statement and its share of post-acquisition movements within reserves in reserves. The cumulative post-acquisition movements are adjusted against the cost of the investment and include goodwill on acquisition (net of accumulated impairment loss). Equity accounting is discontinued when the Group ceases to have joint control over the jointly controlled entity. Where necessary, adjustments have been made to the financial statements of the jointly controlled entity to ensure consistency of accounting policies with those of the Group. (b) Foreign currencies (i) Functional and presentation currency Items included in the financial statements of each of the Groups entities are measured using the currency of the primary economic environment in which the entity operates (the functional currency). These financial statements are presented in Ringgit Malaysia (RM), which is the Companys functional and presentation currency. When there is a change in an entitys functional currency, the entity shall apply the translation procedures applicable to the new functional currency prospectively from the date of the change.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (b) Foreign currencies (continued) (ii) Transactions and balances Transactions in foreign currencies are translated to the respective functional currencies of the Group entities using the exchange rates prevailing at the date of the transactions. Monetary assets and liabilities in foreign currencies at the reporting date are translated into the functional currency at exchange rates ruling at the date. Exchange differences arising from the settlement of foreign currency transactions and the translation of monetary assets and liabilities denominated in foreign currencies at year end are recognised in the income statement. (iii) Group companies The results and financial position of all the Group entities (none of which has the currency of a hyperinflationary economy) that have a functional currency different from the presentation currency are translated into the presentation currency as follows:
assets and liabilities for each statement of financial position presented are translated at the closing rate at the date of that statement of financial position; income and expenses for each income statement are translated at average exchange rates (unless this average is not a reasonable approximation of the cumulative effect of the rates prevailing on the transaction dates, in which case income and expenses are translated at the rate on the dates of the transactions); and all resulting exchange differences are recognised as a separate component of equity.
On consolidation, exchange differences arising from the translation of the net investment in foreign operations are taken to shareholders equity. When a foreign operation is disposed of, exchange differences that were recorded in equity are recognised in the income statement as part of the gain or loss on sale. (iv) Closing rates The principal closing rates used in translation of foreign currency amounts were as follows: Foreign currency 2010 RM 4.09 4.76 4.72 3.09 6.87 0.03 2009 RM 4.94 5.55 5.48 3.43 7.37 0.03
1 Euro (EURO) 1 Pound Sterling (GBP) 1 Special Drawing Rights (SDR) * 1 United States Dollar (USD) 100 Indian Rupee (INR) 100 Indonesian Rupiah (IDR) *
Represents the closing international accounting settlement rate with international carriers.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (c) Property, plant and equipment Property, plant and equipment are stated at cost less accumulated depreciation and impairment losses. Cost includes expenditure that is directly attributable to the acquisition of property, plant and equipment. The cost of certain property, plant and equipment items include the costs of dismantling and removing the item and restoring the sites on which these items are located. These costs are due to obligations incurred either when the items were installed or as a consequence of having used these items during a particular period. Certain telecommunication assets are stated at the amount of cash or cash equivalent that would have to be paid if the same or an equivalent asset was acquired. Included in telecommunications equipment are purchased computer software costs which are integral to such equipment. Subsequent costs are included in the assets carrying amount or recognised as a separate asset, as appropriate, only when it is probable that future economic benefits associated with the item will flow to the Group and the cost of the item can be measured reliably. The carrying amount of the replaced part is derecognised. All other repairs and maintenance are charged to the income statement during the year in which they are incurred. Freehold land is not depreciated as it has an infinite life. Leasehold lands and buildings held for own use are classified as operating or finance leases in the same way as leases of other assets. Long term leasehold land is land with a remaining lease period exceeding fifty years. Leasehold land is amortised over the lease term on a straight line method, summarised as follows: Long term leasehold land Short term leasehold land 77 90 years 50 years
All property, plant and equipment are depreciated on the straight line method to write off the cost of each category of assets to its residual value over its estimated useful life, summarised as follows: Buildings Telecommunications equipment Submarine cables (included within telecommunications equipment) Site decommissioning works (included within telecommunications equipment) Motor vehicles Office furniture, fittings and equipment 42 50 years 4 20 years 10 25 years 15 years 5 years 3 7 years
Capital work-in-progress comprising mainly telecommunications equipment, submarine cables and renovations are not depreciated until they are ready for their intended use. Residual values and useful lives are reassessed and adjusted, if appropriate, at each reporting date.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (c) Property, plant and equipment (continued) At each reporting date, the Group assesses whether there is any impairment. Where an indication of impairment exists, the carrying amount of the asset is assessed and written down immediately to its recoverable amount. See accounting policy Note 3(g) on impairment of assets. Gains and losses on disposals are determined by comparing proceeds with carrying amounts and are included in the income statement. (d) Intangible assets (i) Acquired telecommunication licences with allocated spectrum rights The Group acquires other intangible assets either as part of a business combination or through separate acquisition. Intangible assets acquired in a business combination are recorded at their fair value at the date of acquisition and recognised separately from goodwill. On initial acquisition, management judgment is applied to determine the appropriate allocation of purchase consideration to the assets being acquired, including goodwill and identifiable intangible assets. Intangible assets that are considered to have a finite life are amortised on a straight line basis over the period of expected benefit. Intangible assets that are considered to have an infinite economic useful life are not amortised but tested for impairment in accordance with Note 3(g) on an annual basis, or where an indication of impairment exists. The acquired intangible assets include telecommunication licences with allocated spectrum rights which have infinite economic useful life. Management assesses the infinite economic useful life assumption applied to the acquired intangible assets annually. (ii) Goodwill Goodwill arises on the acquisitions of subsidiaries and it represents the excess of the cost of the acquisition over the Groups interest in the fair value of the net identifiable assets, liabilities and contingent liabilities of the acquiree at the date of acquisition. Goodwill is measured at cost less any accumulated impairment losses. Negative goodwill is recognised immediately in the income statement. Gains and losses on the disposal of an entity include the carrying amount of goodwill relating to the entity sold. Goodwill is allocated to cash-generating units for the purpose of impairment testing and is tested annually for impairment or more frequently if events or changes in circumstances indicate that it might be impaired. See accounting policy Note 3(g) on impairment of assets. Each cash-generating unit or a group of cash-generating units represents the lowest level within the Group at which goodwill is monitored for internal management purposes and which are expected to benefit from the synergies of the combination.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (d) Intangible assets (continued) (iii) Handset subsidies Expenditures incurred in providing the customer a free or subsidised handset, provided the customer signs a noncancellable contract for a predetermined contractual period, are capitalised as intangible assets and amortised over the contractual period on a straight line method. Handset subsidies are assessed at each reporting date whether there is any indication that the handset subsidies may be impaired. See accounting policy Note 3(g) on impairment of assets. (e) Investments in subsidiaries Investments in subsidiaries are stated at cost. Where an indication of impairment exists, the carrying amount of the investment is assessed and written down immediately to its recoverable amount. See accounting policy Note 3(g) on impairment of assets. (f) Financial instruments A financial instrument is any contract that gives rise to both a financial asset of one enterprise and a financial liability or equity instrument of another enterprise. A financial asset is any asset that is cash, a contractual right to receive cash or another financial asset from another enterprise, a contractual right to exchange financial instruments with another enterprise under conditions that are potentially favourable, or an equity instrument of another enterprise. A financial liability is any liability that is a contractual obligation to deliver cash or another financial asset to another enterprise, or to exchange financial instruments with another enterprise under conditions that are potentially unfavourable. (i) Classification and measurement Financial assets The Group classifies its financial assets in the following categories: at fair value through profit or loss, held-to maturity, loans and receivables, and available-for-sale. The classification depends on the purpose for which the financial assets were acquired. Management determines the classification of its financial assets at initial recognition. The Group does not hold any financial assets carried at fair value through profit or loss, held-to-maturity and available-for-sale. Loans and receivables are non-derivative financial assets with fixed or determinable payments that are not quoted in an active market. Financial assets in this category are initially recognised at fair value plus transaction costs and subsequently carried at amortised cost using the effective interest method. Changes in the carrying value of these assets are recognised in the income statement. Financial assets are classified as current assets; except for maturities greater than 12 months after the reporting date, in which case they are classified as non-current assets. The Groups loans and receivables comprise receivables, cash and cash equivalents in the statements of financial position.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (f) Financial instruments (continued) (i) Classification and measurement (continued) Financial liabilities The Group classifies its financial liabilities in the following categories: at fair value through profit or loss, other financial liabilities and financial guarantee contracts. Management determines the classification of its financial liabilities at initial recognition. The Group does not hold any financial liabilities carried at fair value through profit or loss and financial guarantee contracts. Other financial liabilities are non-derivative financial liabilities. Other financial liabilities are initially recognised at fair value plus transaction costs and subsequently carried at amortised cost using the effective interest method. Changes in the carrying value of these liabilities are recognised in the income statement. The Groups other financial liabilities comprise payables and borrowings in the statements of financial position. Financial liabilities are classified as current liabilities; except for maturities greater than 12 months after the reporting date, in which case they are classified as non-current liabilities. (ii) Recognition of financial assets and financial liabilities Financial assets and financial liabilities are recognised when the Group becomes party to the contractual provisions of the instrument. (iii) Derecognition of financial assets and financial liabilities Financial assets are derecognised when the risks and rewards relating to the financial assets have expired or have been fully transferred or have been partially transferred with no control over the same. Financial liabilities are derecognised when the liability is either discharged, cancelled, has expired or has been restructured with substantially different terms. (iv) Offsetting of financial assets and financial liabilities Financial assets and financial liabilities are offset and the net amount reported in the statements of financial position when there is a legally enforceable right to offset the recognised amounts and there is an intention to settle on a net basis, or realise the net asset and settle the liability simultaneously.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (g) Impairment of assets (i) Non-financial assets Assets that have an indefinite useful life are not subject to amortisation and are tested annually for impairment. Assets that have a finite economic useful life are subject to amortisation and are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. An impairment loss is recognised for the amount by which the carrying amount of the asset exceeds its recoverable amount. The recoverable amount is the higher of an assets fair value less costs to sell and value in use. For the purpose of assessing impairment, assets are grouped at the lowest levels for which there are separately identifiable cash flows (cash-generating units). Non-financial assets other than goodwill that suffered impairment are reviewed for possible reversal of the impairment at each reporting date. Any impairment loss is charged to the income statement. Impairment losses on goodwill are not reversed. In respect of other assets, any subsequent increase in recoverable amount is recognised in the income statement to the extent that the assets carrying amount does not exceed the carrying amount that would have been determined, net of depreciation and amortisation, if no impairment loss had been recognised. (ii) Financial assets Fnancial assets carried at amortised cost are impaired when there is objective evidence as a result of one or more events that the present value of estimated discounted future cash flows is lower than the carrying value. Any impairment losses are recognised immediately in the income statement. Financial assets are continuously monitored and allowances applied against financial assets consist of both specific impairments and collective impairments based on the Groups historical loss experiences for the relevant aged category and taking into account general economic conditions. Historical loss experience allowances are calculated by line of business in order to reflect the specific nature of the financial assets relevant to that line of business. If, in a subsequent period, the amount of the impairment loss decreases and the decrease can be related objectively to an event occurring after the impairment was recognised, the reversal of the previously recognised impairment loss is recognised in the income statement. (h) Derivative financial instruments and hedging activities Derivatives are initially recognised at fair value on the date a derivative contract is entered into and are subsequently remeasured at their fair value. The method of recognising the resulting gain or loss depends on whether the derivative is designated as a hedging instrument, and if so, the nature of the item being hedged. The Group designates and documents at the inception of the transaction the relationship between hedging instruments and hedged items, as well as its risk management objectives and strategy for undertaking various hedging transactions. The Group assesses both at hedge inception and on an ongoing basis, whether the derivatives that are used in hedging transactions are highly effective in offsetting changes in fair values cash flows of hedged items and applies hedge accounting only where effectiveness tests are met on both a prospective and retrospective basis. The full fair value of a hedging derivative is classified as a non-current asset or liability when the remaining maturity of the hedged item is more than 12 months, and as a current asset or liability when the remaining maturity of the hedged item is less than 12 months.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (h) Derivative financial instruments and hedging activities (continued) The Group does not have any fair value hedges and net investment hedges. Cash flow hedge The Group uses cash flow hedges to mitigate the risk of variability of future cash flows attributable to foreign currency and interest rate fluctuations over the hedging period on the foreign currency borrowings. Where a cash flow hedge qualifies for hedge accounting, the effective portion of gains and losses on remeasuring the fair value of the hedging instrument are recognised directly in equity in the cash flow hedging reserve until such time as the hedged items affect profit or loss, then the gains or losses are transferred to the income statement. Gains or losses on any portion of the hedge determined to be ineffective are recognised immediately in the income statement. The application of hedge accounting will create some volatility in equity reserve balances. Where a hedging instrument expires or is sold or terminated, or when a hedge no longer meets the criteria for hedge accounting, any cumulative gains or losses existing in equity at that time remain in equity and are recognised when the forecast transaction is ultimately recognised in the income statement. Where a forecast transaction is no longer expected to occur, the cumulative gains or losses that were reported in equity are immediately transferred to the income statement. (i) Fair value estimates The fair value of the derivative and financial assets and financial liabilities are estimated for recognition and measurement or for disclosure purposes. In assessing the fair value of financial instruments, the Group makes certain assumptions and applies the estimated discounted value of future cash flows to determine the fair value of financial instruments. The fair values of financial assets and financial liabilities are estimated by discounting future cash flows at the current interest rate available to the respective companies. The face values for financial assets and financial liabilities with a maturity of less than one year are assumed to be approximately equal to their fair values. For derivative financial instruments that are measured at fair value, the fair values are determined using a valuation technique which utilises data from recognised financial information sources. Assumptions are based on market conditions existing at each reporting date. The fair value is calculated as the present value of estimated future cash flow using an appropriate market based yield curve. (j) Inventories Inventories, which comprise telecommunications components, incidentals and devices, are stated at the lower of cost and net realisable value. Cost includes the actual cost of materials and incidentals in bringing the inventories to their present location and condition, and is determined on a weighted average basis. Net realisable value is the estimated selling price in the ordinary course of business, less the estimated costs of completion and selling expenses.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (k) Receivables Receivables are carried at invoice amount and/or income earned less an allowance for impairment. The allowance is established when there is objective evidence that the Group will not be able to collect all amounts due according to the original terms of receivables. When the debt becomes uncollectible, it is written off against the allowance account. Subsequent recoveries of amounts previously written off are recognised in the income statement. (l) Cash and cash equivalents Cash and cash equivalents comprise cash on hand, deposits held at call with licensed banks, other short term, highly liquid investments with original maturities of three months or less and bank overdrafts. Bank overdrafts are included within borrowings in current liabilities on the statements of financial position. For the purposes of the statements of cash flows, cash and cash equivalents are presented net of pledged deposits. (m) Share capital (i) Classification Ordinary shares and redeemable preference shares with discretionary dividends are classified as equity. Other shares are classified as equity and/or liability according to the economic substance of the particular instrument. Distributions to holder of a financial instrument classified as an equity instrument are charged directly to equity. (ii) Share issue costs External costs directly attributable to the issue of new shares are deducted, net of tax, against proceeds and shown in equity. (iii) Dividends to shareholders of the Company Dividend distribution to the Companys shareholders is recognised as a liability in the period they are declared. (n) Payables Payables, including accruals, represent liabilities for goods received and services rendered to the Group prior to the end of the financial year and which remain unpaid. Payables are classified as current liabilities if payment is due within one year or less. If not, they are presented as non-current liabilities. Payables are recognised initially at fair value and subsequently measured at amortised cost using the effective interest method.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (o) Borrowings Borrowing costs that are directly attributable to the acquisition, construction or production of a qualifying asset are capitalised as part of the cost of the assets. Other borrowing costs are recognised as an expense in the income statement when incurred. Fees paid on the establishment of loan facilities are recognised as transaction costs of the loan to the extent that it is probable that some or all of the facility will be drawn down. In this case, the fee is deferred until the draw-down occurs. To the extent there is no evidence that it is probable that some or all of the facility will be drawn down, the fee is capitalised as a prepayment for liquidity services and amortised over the period of the facility to which it relates. Interest, dividends, losses and gains relating to a financial instrument, or a component part, classified as a liability is reported within finance cost in the income statement. Borrowings are classified as current liabilities if payment is due within one year or less. If not, they are presented as noncurrent liabilities. (i) Borrowings in a designated hedging relationship Borrowings subject to cash flow hedges are recognised initially at fair value based on the applicable spot price plus any transaction costs that are directly attributable to the issue of borrowing. These borrowings are subsequently carried at amortised costs, translated at applicable spot exchange rate at reporting date. Any difference between the final amount paid to discharge the borrowing and the initial proceeds is recognised in the income statement over the borrowing period using the effective interest method. Currency gains or losses on the borrowings are recognised in the income statement, along with the associated gains or losses on the hedging instrument, which have been transferred from the cash flow hedging reserve to the income statement. (ii) Borrowings not in a designated hedging relationship Borrowings not in a designated hedging relationship are initially recognised at fair value plus transaction costs that are directly attributable to the issue of borrowing. These borrowings are subsequently carried at amortised costs. Any difference between the final amount paid to discharge the borrowing and the initial proceeds is recognised in the income statement over the borrowing period using the effective interest method. (p) Provisions for liabilities and charges Provisions are recognised when the Group has a present legal or constructive obligation as a result of past events, when it is probable that an outflow of resources will be required to settle the obligation and when a reliable estimate of the amount can be made. Provisions are measured at the present value of the expenditures expected to be required to settle the obligation by discounting the expected future cash flows at a pre-tax rate that reflects current market assessments of the time value of money and the risks specific to the obligation. The increase in the provision due to passage of time is recognised as interest expense.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (p) Provisions for liabilities and charges (continued) (i) Site rectification and decommissioning works Provision for site rectification works is based on managements best estimate and the past trend of costs for rectification works to be carried out to fulfil new regulatory guidelines and requirements imposed after network cell sites were built. Provision for decommissioning works is the estimated costs of dismantling and removing the structures on identified sites and restoring these sites. This obligation is incurred either when the items are installed or as a consequence of having used the items during a particular period. (ii) Network construction costs and settlements Provisions for network construction costs and settlements are made in respect of network construction projects which are under notices of termination, legal claims, negotiations for settlements and costs in respect of obligations under network construction contracts. (iii) Staff incentive scheme Provision for staff incentive scheme is based on managements best estimate of the amount payable as at reporting date based on the performance of individual employees and financial performance of the Group. (q) Income taxes Current tax expenses are determined according to the tax laws of each jurisdiction in which the Group operates and include all taxes based upon the taxable profits (including withholding taxes payable by foreign subsidiaries or jointly controlled entity on distribution of retained earnings to companies in the Group), and real property gains taxes payable on disposal of properties. Deferred tax is recognised in full, using the liability method, on temporary differences arising between the amounts attributed to assets and liabilities for tax purposes and their carrying amounts in the financial statements. However, deferred tax is not accounted for if it arises from initial recognition of an asset or liability in a transaction other than a business combination that at the time of the transaction affects neither accounting nor taxable profit or loss. Deferred tax assets are recognised to the extent that it is probable that future taxable profit will be available against which the deductible temporary differences or unused tax losses can be utilised. Deferred tax is recognised on temporary differences arising on investments in subsidiaries and jointly controlled entity except where the timing of the reversal of the temporary difference can be controlled and it is probable that the temporary difference will not reverse in the foreseeable future.
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SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (q) Income taxes (continued) Deferred tax is determined using tax rates (and tax laws) that have been enacted or substantively enacted by the reporting date and are expected to apply when the related deferred tax asset is realised or the deferred tax liability is settled. The measurement of deferred tax liabilities and deferred tax assets shall reflect the tax consequences that would follow from the manner in which the entity expects, at the reporting date, to recover or settle the carrying amount of its assets and liabilities. (r) Finance leases and hire purchase agreements Leases and hire purchases of property, plant and equipment where the Group assumes substantially all benefits and risks of ownership are classified as finance leases. Finance leases are capitalised at the inception of the lease at the lower of the fair value and the present value of the minimum lease payments. Each lease payment is allocated between the liability and finance charges so as to achieve a constant rate of interest on the finance lease balance outstanding. The corresponding rental obligations, net of finance charges, are included in borrowings. The interest element of the finance charge is charged to the income statement over the lease period so as to produce a constant periodic rate of interest on the remaining balance of the liability for each period. Property, plant and equipment acquired under finance leases or hire purchase agreements are depreciated over the shorter of the estimated useful life of the asset and the lease term. (s) Operating leases Leases of assets where a significant portion of risks and rewards of ownership are retained by the lessor are classified as operating leases. Payments made under operating leases are charged to the income statement on a straight line basis over the lease period. (t) Employee benefits (i) Short term employee benefits Wages, salaries, paid annual leaves, bonuses and non-monetary benefits are accrued in the financial year in which the associated services are rendered by employees including full-time Executive Directors of the Group. The Group recognises a provision where contractually obliged or where there is a past practice that has created a constructive obligation.
153

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (t) Employee benefits (continued) (ii) Post-employment benefits Defined contribution plans A defined contribution plan is a pension plan under which the Group pays fixed contributions into a separate entity and will have no legal or constructive obligations to pay further contributions if the fund does not hold sufficient assets to pay all employee benefits relating to employee service in the current and prior periods. The Groups contributions to defined contribution plans are charged to the income statement in the period to which they relate. Once the contributions have been paid, the Group has no further payment obligations. (iii) Termination benefits Termination benefits are payable whenever an employees employment is terminated before the normal retirement date or whenever an employee accepts voluntary redundancy in exchange for these benefits. The Group recognises termination benefits when it is demonstrably committed to either terminate the employment of current employees according to a detailed formal plan without possibility of withdrawal or to provide termination benefits as a result of an offer made to encourage voluntary redundancy. Benefits falling due more than 12 months after the reporting date are discounted to present value. (u) Revenue recognition Revenue comprises the fair value of the consideration received or receivable for the sale of goods and services in the ordinary course of the Groups activities. Revenue is shown net of service tax, returns, rebates, discounts and after eliminating sales within the Group. The Group recognises revenue when the amount of revenue can be reliably measured, it is probable that future economic benefits will flow to the entity and specific criteria have been met for each of the Groups activities as described below. The amount of revenue is not considered to be reliably measurable until all contingencies relating to the sale have been resolved. The Group bases its estimates on historical results, taking into consideration the type of customer, the type of transaction and the specifics of each arrangement. (i) Telecommunications revenue Revenues of mobile postpaid services and fixed line services are recognised at the time of customer usage and when services are rendered. Service discounts and incentives are accounted as a reduction of revenue when granted. Unutilised amounts on certain mobile postpaid rate plans are deferred up to one month. Unutilised amounts exceeding one month are recognised as breakage revenue. Revenue of mobile prepaid services comprises sales of starter packs and prepaid top-up tickets. Revenue from sales of starter packs is recognised at the point of sale to third parties. Revenue from sales of prepaid top-up tickets is recognised when services are rendered. The credits on prepaid top-up tickets can be deferred up to the point of customer churn, after which such amounts are recognised as revenue.
154
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (u) Revenue recognition (continued) (i) Telecommunications revenue (continued) Unutilised credits of prepaid top-up tickets sold to customers and distributors and unutilised airtime on certain postpaid rate plans which have been deferred as described above are recognised as deferred revenue. Revenue for provision of network facilities, public switched services, internet services and internet application services are recognised at the time of customer usage and when services are rendered. Service discounts and incentives are accounted as a reduction of revenue when granted. Revenue earned from carriers for international gateway services is recognised at the time the calls occur and when services are rendered. Revenue from the sale of device is recognised upon the transfer of significant risks and rewards of ownership of the goods to the customer which generally coincides with delivery and acceptance of the goods sold. Where the Groups role in a transaction is that of a principal, revenue is recognised on a gross basis. This requires revenue to comprise the gross value of the transaction billed to the customer, after trade discounts, with any related expenditure charged as an operating cost. Where the Groups role in a transaction is that of an agent, revenue is recognised on a net basis and represents the margin earned. (ii) Dividend income Dividend income is recognised when the Groups right to receive payment is established. (iii) Interest income Interest income is recognised on a time proportion basis, taking into account the principal outstanding and the effective interest rate over the period to maturity, when it is determined that such income will accrue to the Group. (v) Government grants As a Universal Service Provider (USP), the Group is entitled to claim certain qualified expenses from the relevant authorities in relation to USP projects. The claim qualifies as a government grant and is recognised at its fair value where there is reasonable assurance that the grant will be received and the Group will comply with all the attached conditions. Government grants relating to costs are deferred and recognised in the income statement over the financial period necessary to match them with the costs they are intended to compensate. Government grants relating to the purchase of assets are included as deferred income and are credited to the income statement on the straight line basis over the expected useful lives of the related assets.
155

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (CONTINUED) (w) Contingent liabilities The Group does not recognise a contingent liability but discloses its existence in the financial statements. A contingent liability is a possible obligation that arises from past events whose existence will be confirmed by the occurrence of one or more uncertain future events beyond the control of the Group or a present obligation that is not recognised because it is not probable that an outflow of resources will be required to settle the obligation. A contingent liability also arises in the extremely rare circumstance where there is a liability that cannot be recognised because it cannot be measured reliably. In the acquisition of subsidiaries by the Group under a business combination, the contingent liabilities assumed are measured initially at their fair value at the acquisition date, irrespective of the extent of any minority interests. The Group recognises separately the contingent liabilities of the acquiree as part of allocating the cost of a business combination where their fair values can be measured reliably. Where the fair values cannot be measured reliably, the resulting effect will be reflected in the goodwill arising from the acquisition. Subsequent to the initial recognition, the Group measures the contingent liabilities that are recognised separately at the date of acquisition at the higher of the amount that would be recognised in accordance with the provisions of FRS 137 and the amount initially recognised less, when appropriate, cumulative amortisation recognised in accordance with FRS 118. (x) Segment reporting Operating segments are reported in a manner consistent with the internal reporting provided to the chief operating decision-makers. The chief operating decision-makers are responsible for allocating resources, assessing performance of the operating segments and making strategic decisions. Segment revenues and expenses are those amounts resulting from the operating activities of a segment that are directly attributable to the segment and the relevant portion that can be allocated on a reasonable basis to the segment. Segment revenues and expenses are determined before intragroup balances and intragroup transactions are eliminated as part of the consolidation process, except to the extent that such intragroup balances and transactions are between group companies within a single segment.
156
CRITICAL ACCOUNTING ESTIMATES AND JUDGMENTS Estimates and judgments are continually evaluated by the Directors and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. Critical accounting estimates and assumptions The Group makes estimates and assumptions concerning the future. The resulting accounting estimates will, by definition, rarely equal the related actual results. To enhance the information content of the estimates, certain key variables that are anticipated to have material impact on the Groups results and financial position are tested for sensitivity to changes in the underlying parameters. The estimates and assumptions that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year are outlined below. (a) Intangible assets The telecommunications licences with allocated spectrum rights are not subject to amortisation and are tested annually for impairment as the Directors are of the opinion that the licences can be renewed in perpetuity at negligible cost and the associated spectrum rights, similar to land, have an infinite economic useful life. Correspondingly, deferred tax has not been recognised. The estimated economic useful life reflects the Groups expectation of the period over which the Group will continue to recover benefits from the licence. The economic useful life is periodically reviewed, taking into consideration such factors as changes in technology and regulatory environment. (b) Estimated useful lives of property, plant and equipment The Group reviews annually the estimated useful lives of property, plant and equipment based on factors such as business plans and strategies, expected level of usage and future technological developments. It is possible that future results of operations could be materially affected by changes in these estimates brought about by changes in the factors mentioned. A reduction in the estimated useful lives of property, plant and equipment would increase the recorded depreciation and decrease the carrying value of property, plant and equipment. See Note 15 to the financial statements for the impact on the changes in the estimated useful lives of property, plant and equipment.
157

SEGMENT REPORTING For management purposes, the Group is organised into business units based on their products and services, and has three reportable operating segments as follows: (i) (ii) mobile services comprise postpaid mobile, prepaid mobile, mobile data, broadband and roaming services; fixed line services comprise a full suite of voice services, data services, VSAT services and IP and managed services to consumers and business customers; and
(iii) international gateway services comprise services to international telecommunications carriers for termination of traffic into Malaysia, services to send the Groups own international traffic abroad and bandwidth leasing services. The Group also provides other services which are currently not significant enough to be reported separately. Inter-segment revenues comprise network services and management services rendered to other business segments within the Group. Some transactions are transacted at normal commercial terms that are no more favourable than that available to other third parties whilst the rest are allocated based on an equitable basis of allocation. There have been no significant changes to the basis of pricing inter-segment transfers. The Group assesses the performance of the operating segments based on measure of revenue and profit from operations. Finance income and costs are not allocated to segments, as this type of activity is driven by the central treasury function, which manages the cash position of the Group. Tax expenses are not allocated to segments, as this type of activity is measured at entity based rather than taxation on segments. Additions to non-current assets are the total costs incurred during the financial year to acquire property, plant and equipment and intangible assets.
158
SEGMENT REPORTING (CONTINUED) (a) Business segments International gateway services RM000
Mobile services RM000 Financial year ended 31 December 2010 SEGMENT REVENUE External revenue Inter-segment revenue Segment revenue 8,279,042 41,698 8,320,740
Fixed line services RM000
Other operations Elimination RM000 RM000
Group RM000
184,910 27,739 212,649
404,921 219,628 624,549
0 288,031 288,031
0 (577,096) (577,096)
8,868,873 0 8,868,873
SEGMENT RESULTS Segment operating profit 3,282,098 48,388 8,706 4,152 0 3,343,344
Profit from operations Finance income Finance costs Profit before tax Tax expenses Profit for the financial year
3,343,344 28,758 (239,600) 3,132,502 (837,088) 2,295,414
Depreciation and amortisation Other material non-cash items Additions to non-current assets
970,308 162,940 1,406,288
29,659 4,032 94,951
24,168 2,305 10,956
26,305 8,258 6,898
0 0 0
1,050,440 177,535 1,519,093
159

SEGMENT REPORTING (CONTINUED) (a) Business segments (continued) International gateway services RM000
Mobile services RM000 Financial year ended 31 December 2009 SEGMENT REVENUE External revenue Inter-segment revenue Segment revenue 7,475,601 21,743 7,497,344
Fixed line services RM000
Other operations Elimination RM000 RM000
Group RM000
43,961 9,180 53,141
91,551 71,895 163,446
0 72,719 72,719
0 (175,537) (175,537)
7,611,113 0 7,611,113
SEGMENT RESULTS Segment operating profit/(loss) 2,315,833 16,726 16,633 (82,747) 0 2,266,445
Profit from operations Finance income Finance costs Share of results of a jointly controlled entity Profit before tax Tax expenses Profit for the financial year
2,266,445 21,051 (73,340) (275,159) 0 0 0 0 (275,159) 1,938,997 (361,211) 1,577,786 (904) (3,725)
(1)
Depreciation and amortisation 347,395 Other material non-cash items 182,285 Additions to non-current assets 15,304,792
(1)
4,864 (667) 87,129
5,981 (821,828) 9,662
0 0 0
357,336 (643,935) 15,728,585
327,002
Includes fair value of intangible assets acquired of RM10,926,468,000
160
SEGMENT REPORTING (CONTINUED) (a) Business segments (continued) Other material non-cash items consist of the following: Group 2010 RM000 Allowance/(reversal) (net) for: - impairment of receivables, deposits and prepayments - inventories obsolescence Bad debts written off Gain on disposal of subsidiary Gain on disposal of property, plant and equipment Property, plant and equipment written off Provision/(write-back of provision) (net) for: - staff incentive scheme - site rectification and decommissioning works Share-based payment in relation to the listing Unrealised gain on foreign exchange 2009 RM000
(85,791) 5,598 204,312 0 (839) 22,673 38,279 (3,767) 0 (2,930) 177,535
84,060 1,748 83,231 (875,778) 0 7,427 8,632 (4,058) 53,074 (2,271) (643,935)
(b) Geographical information The Groups business segments operate substantially in Malaysia. In determining the geographical segments of the Group, revenues are based on the country in which the customer or international operator is located. Non-current assets by geographical segments are not disclosed as all operations of the Group are based on Malaysia. Group 2010 RM000 Malaysia Other countries * Total revenue 8,253,337 615,536 8,868,873 2009 RM000 7,293,224 317,889 7,611,113
Represents revenue from roaming partners and hubbing revenue.
161

REVENUE Group Company 7.8.2009^ to 31.12.2009 RM000 0 0 0 0 690,000 690,000
2010 RM000 Mobile services Fixed line services International gateway services Sale of devices Dividend income from subsidiaries 8,153,958 184,910 404,921 125,084 0 8,868,873
2009 RM000 7,433,098 43,961 91,551 42,503 0 7,611,113
2010 RM000 0 0 0 0 2,615,000 2,615,000
PROFIT FROM OPERATIONS The following items have been charged/(credited) in arriving at the profit from operations: Group (Restated) 2009 RM000 Company 7.8.2009^ to 31.12.2009 RM000
Note
2010 RM000
2010 RM000
Allowance for: - impairment of receivables, deposits and prepayments - inventories obsolescence Amortisation of intangible assets Auditors remuneration: - fees for statutory audits: - auditors of the Group - others - fees for audit related services - fees for other services (2) Bad debts written off Bad debts recovered Depreciation of property, plant and equipment Gain on disposal of a subsidiary Gain on disposal of property, plant and equipment
16
7,164 13,424 74,592
124,578 2,742 46,939
0 0 0
0 0 0
928 32 1,234 (1) 979 204,312 (9,351) 15 33(c) 975,848 0 (839)
523 9 5,699 (3) 705 83,231 (7,237) 310,397 (875,778) (8)
40 0 707 (1) 150 0 0 0 0 0
20 0 5,293 (3) 325 0 0 0 0 0
^ The Company was incorporated on 7 August 2009.
162
PROFIT FROM OPERATIONS (CONTINUED) The following items have been charged/(credited) in arriving at the profit from operations (continued): Group Restated 2009 RM000 Company 7.8.2009^ to 31.12.2009 RM000
Note
2010 RM000
2010 RM000
(Gain)/loss on foreign exchange - realised - unrealised Government grant Interconnect expense Listing and related expenses Management fees by a fellow subsidiary Network facilities expenses charged by a fellow subsidiary(4) Property, plant and equipment written off Provision for: - staff incentive scheme - site rectification and decommissioning works Rental of land and buildings Rental of equipment Rental of network cell sites Reversal of allowance for: - impairment of receivables, deposits and prepayments - inventories obsolescence Sales and marketing expenses Share-based payment in relation to the Listing Staff cost Universal Service Provision contributions Write-back of provision for: - staff incentive scheme - site rectification and decommissioning works
(23,679) (2,930) (5,528) 1,055,180 0 0 0 22,673 28 28 49,699 47 51,330 24,012 233,602
5,510 (2,271) (881) 267,751 49,816 (3) 110,483 3,182,621 7,427 13,194 3,749 18,133 14,350 55,639
(107) 0 0 0 0 10,790 0 0 0 0 0 0 0
0 0 0 0 29,816 (3) 2,696 0 0 0 0 0 0 0
(92,955) (7,826) 408,869 0 386,133 409,134 28 28 (11,420) (3,814)
(40,518) (994) 352,263 53,074 189,551 192,421 (4,562) (7,807)
0 0 0 0 0 0 0 0
0 0 0 53,074 0 0 0 0
10
163

PROFIT FROM OPERATIONS (CONTINUED)

(1)
Fees incurred in connection with performance of quarterly reviews, agreed-upon procedures and regulatory compliance reporting paid or payable to PricewaterhouseCoopers (PwC) Malaysia, auditors of the Group and of the Company. Fees incurred for assisting the Group in connection with tax compliance and advisory services paid or payable to member firms of PwC Malaysia, auditors of the Group and of the Company. The amounts in 2009 include fees for reporting accountant in relation to the Listing of the Company of RM5,100,000. This amount has also been included in the auditors remuneration as disclosed above. Network facilities expenses comprised payments to a fellow subsidiary which was acquired by the Group on 1 October 2009.
(2)
(3)
(4)
The Audit Committee, in ensuring the independence of the Groups external auditors is consistently maintained, has set out clear policies and guidelines as to the type of non-audit services that can be offered as well as a structured approval process that has to be adhered to before any such non-audit services are commissioned. Under these policies and guidelines, nonaudit services can be offered by the Groups external auditors if the Group can realise efficiencies and value-added benefits from such services.
DIRECTORS REMUNERATION The Directors of the Company in office during the financial year are as follows: Non-executive Directors Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda Robert William Boyle Dato Mokhzani bin Mahathir Asgari bin Mohd Fuad Stephens Eng Saud Majed A AlDaweesh (resigned with effect from 10 February 2011) Ghassan Hasbani Dr Fahad Hussain S. Mushayt Augustus Ralph Marshall Chan Chee Beng Executive Director Sandip Das
164
DIRECTORS REMUNERATION (CONTINUED) The aggregate amount of emoluments received/receivable by Directors of the Company during the financial year is as follows: Group Company 7.8.2009^ to 31.12.2009 RM000
2010 RM000 Non-executive Directors Salaries and other short-term employee benefits Fees Share-based payments in relation to the Listing (2)
2009 RM000
2010 RM000
0 2,760 0 2,760
51 720 962 1,733
0 2,760 0 2,760
0 720 962 1,682
Executive Director Salaries and other short-term employee benefits ESOS Equivalent Cash Consideration (1) Share-based payments in relation to the Listing (2) Estimated monetary value of benefits-in-kind
4,988 5,060 0 270 10,318
2,604 2,749 188 369 5,910 7,643
91 0 0 5 96 2,856
602 0 188 112 902 2,584
Total Directors remuneration
13,078
(1)
In prior years, the immediate holding company operated an equity-settled, share-based compensation plan for eligible employees and full-time Executive Directors pursuant to its Employee Share Option Scheme. Share-based payments are in relation to the preferential shares allocation pursuant to the Listing.
(2)
The remuneration of the Company's Directors analysed in bands of RM50,000 are as follows: Range of remuneration* RM250,001 RM300,000 RM300,001 RM350,000 RM350,001 RM400,000 RM400,001 RM450,000 RM10,300,001 RM10,350,000 * Executive 0 0 0 0 1 Non-Executive 6 1 1 1 0
Remuneration paid to the Directors of the Company include fees, salaries, other emoluments including bonus, employers contribution to retirement benefits and other benefits, share-based payments and estimated monetary value of benefitsin-kind. The Company was incorporated on 7 August 2009.
165

KEY MANAGEMENT PERSONNEL REMUNERATION Key management personnel comprise persons other than the Directors of the Company, having authority and responsibility for planning, directing and controlling the activities of the Group entities either directly or indirectly. The aggregate amount of emoluments received/receivable by key management personnel of the Group and of the Company during the financial year is as follows: Group Company 7.8.2009^ to 31.12.2009 RM000 211 10 4 375 14 614
2010 RM000 Salaries and other short-term employee benefits Defined contribution plan ESOS Equivalent Cash Consideration (1) Share-based payments in relation to the Listing (2) Estimated monetary value of benefits-in-kind 28,772 1,288 283 0 2,795 33,138
2009 RM000 6,730 394 1,515 375 588 9,602
2010 RM000 1,089 71 0 0 69 1,229
(1)
In prior years, the immediate holding company operated an equity-settled, share-based compensation plan for eligible employees and full-time Executive Directors pursuant to its Employee Share Option Scheme. Share-based payments are in relation to the preferential shares allocation pursuant to the Listing.
(2)
10
STAFF COST Group Company 7.8.2009^ to 31.12.2009 RM000 0 0 0 0
2010 RM000 Wages, salaries and bonuses Defined contribution plan Other employee benefits 314,528 32,896 38,709 386,133
2009 RM000 156,771 15,954 16,826 189,551
2010 RM000 0 0 0 0
166
11
FINANCE INCOME AND COSTS Group Company 7.8.2009^ to 31.12.2009 RM000
Note
2010 RM000
2009 RM000
2010 RM000
(a)
Finance income Interest income on: - deposits with licensed banks - loans due from subsidiaries - others Loss on foreign exchange: - amount due from a fellow subsidiary
28,758 0 0
20,976 0 94
3,328 57,691 0
30 0 0
0 28,758
(19) 21,051
0 61,019
0 30
(b)
Finance costs Interest expense on: - bank loans - finance leases - deferred payment creditors - loan from a related party - loan from a fellow subsidiary - loan from immediate holding company - others Accretion of site rectification and decommissioning works costs and changes in costs estimate on provision (net) Syndicated loans documentation fees Gain on foreign exchange on bank loans Fair value loss on financial instruments: - cross currency interest rate swaps: cash flow hedge, transferred from equity
189,460 6,324 139 1,713 0 27,692 476
0 139 0 399 24,250 45,427 136
189,460 0 0 0 0 21,123 0
0 0 0 0 0 34,651 0
28
4,261 65 (240,125)
2,989 0 0
0 65 (240,125)
0 0 0
249,595 239,600
0 73,340
249,595 220,118
0 34,651
167

12
TAX EXPENSES Group Company 7.8.2009^ to 31.12.2009 RM000
Note
2010 RM000
2009 RM000
2010 RM000
Current tax - Malaysian current year (over)/under accrual in prior years
633,329 (442) 632,887
277,055 4,131 281,186
910 0 910
0 0 0
Deferred tax - Origination and reversal of temporary differences
21
204,201 204,201
80,025 80,025 361,211
0 0 910
0 0 0
Tax expenses
837,088
The Malaysian income tax is calculated at the statutory tax rate of 25% (2009: 25%) on the estimated chargeable profit for the financial year. Taxes in foreign jurisdictions are calculated at the rates prevailing in the respective jurisdictions. The explanation of the relationship between the tax expense and profit before tax is as follows: Group Company 7.8.2009^ to 31.12.2009 %
2010 % Numerical reconciliation between the Malaysian tax rate and average effective tax rate Malaysian tax rate Tax effects of: - expenses not deductible for tax purposes - share of results of jointly controlled entity - income not subject to tax Average effective tax rate
2009 %
2010 %
25 2 0 0 27
25 2 3 (11) 19
25 2 0 (27) 0
25 5 0 (30) 0
168
12
TAX EXPENSES (CONTINUED) The gazetted Finance Act 2007 introduced a single tier company income tax system with effect from year of assessment 2008. Under the single tier system, companies are not required to have tax credits under Section 108 of the Income Tax Act 1967 for dividend payment purposes. Dividends paid under this system are tax exempt in the hands of the shareholder. The Section 108 tax credit as at 31 December 2007 will be available to the companies until such time the credit is fully utilised or upon expiry of the 6-year transitional period on 31 December 2013, whichever is earlier, unless the company opts to disregard the Section 108 credits to pay single tier dividends under the special transitional provisions of the Finance Act 2007. Subject to agreement by the tax authorities, a subsidiary of the Group has sufficient Section 108 tax credits to frank approximately RM7,239,000 (2009: RM7,239,000) of its retained earnings if paid out as dividends.
13
BASIC EARNINGS PER SHARE Basic earnings per share of the Group is calculated by dividing the profit attributable to ordinary equity holders of the Company for the financial year by the weighted average number of ordinary shares in issue during the financial year. Group 2010 Profit attributable to the equity holders (RM000) 2,295,414 2009 1,577,786
Weighted average number of issued ordinary shares (000)
7,500,000
5,789,574 (1)
Basic earnings per share (sen)
30.61
27.25
(1)
Based on the weighted average of 5,213,167,000 shares issued by the Company to the owners of legal subsidiary for the reverse acquisition for 9 months ended 30 September 2009 and 7,500,000,000 shares in issue on 1 October 2009 pursuant to the Pre-Listing Restructuring.
169

14
DIVIDENDS Group and Company 2010 Amount of dividends, single tier tax exempt RM000
Gross dividend per share Sen Dividends paid in respect of the financial year ended 31 December 2009: - Second interim ordinary - Final ordinary
6.00 3.00 9.00
450,000 225,000 675,000
Dividends paid in respect of the financial year ended 31 December 2010: - First interim ordinary - Second interim ordinary - Third interim ordinary
8.00 8.00 8.00 24.00
600,000 600,000 600,000 1,800,000
Dividend per share recognised as distribution to ordinary equity holders of the Company
33.00
2,475,000
170
14
DIVIDENDS (CONTINUED) Group 2009 Amount of dividends, single tier tax exempt RM000 Company 2009 Amount of dividends, single tier tax exempt RM000
Gross dividend per share Sen Dividends declared in respect of the financial year ended 31 December 2009: Company: - First interim ordinary
Gross dividend per share Sen
6.00
450,000
6.00
450,000
MMSSB: - First interim ordinary - Second interim ordinary - Third interim ordinary
37.10 29.52 7.43 74.05
480,000 382,000 96,162 958,162
0 0 0 0
0 0 0 0
Dividend per share recognised as distribution to ordinary equity holders of: - the Company - MMSSB
6.00 74.05
450,000 958,162 (1)
6.00 0
450,000 0
(1)
Dividends of RM958,162,000 were paid to MCB as part of the Pre-Listing Restructuring of the Company prior to listing of the Company on the Main Market of Bursa Malaysia Securities Berhad.
Subsequent to the financial year, on 28 February 2011, the Directors declared a fourth interim single tier tax exempt dividend of 8.0 sen per ordinary share in respect of the financial year ended 31 December 2010, amounting to RM600,000,000 which was paid on 30 March 2011. The Directors recommend the payment of a final single tier tax exempt dividend of 8.0 sen per ordinary share, amounting to RM600,000,000 in respect of the financial year ended 31 December 2010, which subject to the shareholders' approval at the forthcoming Annual General Meeting will be paid on a date to be determined.
171

15
PROPERTY, PLANT AND EQUIPMENT Restated as at 1.1.2010 RM000 2010 Group At cost Long term leasehold land Short term leasehold land Freehold land Buildings Telecommunications equipment Motor vehicles Office furniture, fittings and equipment Currency translation difference RM000
Additions RM000
Reclassifications RM000
Disposals RM000
Assets written off RM000
As at 31.12.2010 RM000
3,111 3,490 18,260 76,756 4,166,032 4,325 265,115 4,537,089 503,984 5,041,073
0 0 0 0 7,695 736 18,926 27,357 1,416,590 1,443,947
0 0 0 0 1,299,826 0 69,086 1,368,912 (1,368,912) 0
0 0 0 0 0 (386) (4) (390) 0 (390)
0 0 0 0 (23,990) (44) (1,321) (25,355) (585) (25,940)
0 0 0 0 (3) 0 0 (3) 0 (3)
3,111 3,490 18,260 76,756 5,449,560 4,631 351,802 5,907,610 551,077 6,458,687
Capital work-in-progress
Restated as at 1.1.2010 RM000 2010 Group Accumulated depreciation Long term leasehold land Short term leasehold land Buildings Telecommunications equipment Motor vehicles Office furniture, fittings and equipment
Additions RM000
Released on disposals RM000
Currency translation difference RM000
As at 31.12.2010 RM000
10 20 976 347,760 767 129,765 479,298
38 80 1,998 884,353 2,630 86,749 975,848
0 0 0 0 0 0 0
0 0 0 0 (238) 0 (238)
0 0 0 (2,167) (44) (1,056) (3,267)
0 0 0 0 0 0 0
48 100 2,974 1,229,946 3,115 215,458 1,451,641
172
15
PROPERTY, PLANT AND EQUIPMENT (CONTINUED) Effects of adopting amendments to FRS 117 (Note 37) RM000
As reported as at 1.1.2009 RM000 2009 Group At cost Long term leasehold land Short term leasehold land Freehold land Buildings Telecommunications equipment Motor vehicles Office furniture, fittings and equipment
Acquisition Restated of as at subsidiaries 1.1.2009 (Note 33(b)) RM000 RM000
Additions RM000
Disposals RM000
Restated as at 31.12.2009 RM000
0 0 3,400 4,020 199,558 0
350 0 0 0 0 0
350 0 3,400 4,020 199,558 0
3,111 3,490 17,427 75,941 3,659,605 4,325
0 0 0 0 8,288 0
0 0 0 0 318,403 0
(350) 0 (2,567) (3,205) 0 0
0 0 0 0 (19,821) 0
0 0 0 0 (1) 0
3,111 3,490 18,260 76,756 4,166,032 4,325
158,560 365,538
0 350 0 350
158,560 365,888 8,176 374,064
47,148 3,811,047 284,295 4,095,342
56,276 64,564 537,365 601,929
6,766 325,169 (325,169) 0
0 (6,122) 0 (6,122)
(3,635) (23,456) (683) (24,139)
0 (1) 0 (1)
265,115 4,537,089 503,984 5,041,073
Capital work-inprogress
8,176 373,714
Included in the 2009 additions was RM29,680,000 in relating to adjustment for changes in costs estimate on provision for site decommissioning works (Note 28 to the financial statements).
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15
PROPERTY, PLANT AND EQUIPMENT (CONTINUED) Effects of adopting amendments to FRS 117 (Note 37) RM000
As reported as at 1.1.2009 RM000 2009 Group Accumulated depreciation Long term leasehold land 0 Short term leasehold land 0 Buildings 2,029 Telecommunications 82,116 equipment Motor vehicles 0 Office furniture, fittings and equipment 103,099 187,244
Acquisition Restated of as at subsidiaries 1.1.2009 (Note 33(b)) RM000 RM000
Additions RM000
Released on disposals RM000
Restated as at 31.12.2009 RM000
86 0 0 0 0
86 0 2,029 82,116 0
0 0 0 0 0
10 20 578 278,890 767
0 0 0 0 0
(86) 0 (1,631) 0 0
0 0 0 (13,246) 0
0 0 0 0 0
10 20 976 347,760 767
0 86
103,099 187,330
0 0
30,132 310,397
0 0
0 (1,717)
(3,466) (16,712)
0 0 Group
129,765 479,298
2010 RM000 Net book value Long term leasehold land Short term leasehold land Freehold land Buildings Telecommunications equipment Motor vehicles Office furniture, fittings and equipment Capital work-in-progress 3,063 3,390 18,260 73,782 4,219,614 1,516 136,344 551,077 5,007,046
Restated 2009 RM000
3,101 3,470 18,260 75,780 3,818,272 3,558 135,350 503,984 4,561,775
174
15
PROPERTY, PLANT AND EQUIPMENT (CONTINUED) Capital work-in-progress is reclassified to the respective categories of property, plant and equipment on completion. The Group revised the useful lives of certain telecommunications equipment and office equipment ranging from 3 years 10 months to 15 years to a remaining useful lives ranging from 2 months to 20 years as part of the network modernisation programme to support the business. During the year, the revision was accounted as a change in accounting estimate and as a result, the depreciation charge for the current financial year has increased by RM4,124,000. Additions in property, plant and equipment during the year include purchases by means of finance leases and deferred payment schemes amounting to RM14,469,000 (2009: RM39,180,000) and RM42,270,000 (2009: Nil) respectively. The net book value of property, plant and equipment held under finance leases at the reporting date are as follows: Group 2010 RM000 Office equipment Motor vehicles 61,042 22 61,064 2009 RM000 56,553 2,155 58,708
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16
INTANGIBLE ASSETS Telecommunications licences with allocated spectrum rights RM000
Note Group 2010 As at 1 January 2010 Additions during the financial year Amortisation charge for the financial year (included within administrative expenses) As at 31 December 2010
Goodwill RM000
Handset subsidies RM000
Total RM000
219,087 0
10,707,381 0
92,397 75,146
11,018,865 75,146
0 219,087
0 10,707,381
(74,592) 92,951
(74,592) 11,019,419
Cost Accumulated amortisation As at 31 December 2010
219,087 0 219,087
10,707,381 0 10,707,381
260,668 (167,717) 92,951
11,187,136 (167,717) 11,019,419
2009 As at 1 January 2009 Acquisition of subsidiaries Additions during the financial year Amortisation charge for the financial year (included within administrative expenses) As at 31 December 2009 0 219,087 0 0 10,707,381 0 34,490 0 104,846 34,490 10,926,468 104,846
33(b)
0 219,087
0 10,707,381
(46,939) 92,397
(46,939) 11,018,865
Cost Accumulated amortisation As at 31 December 2009
219,087 0 219,087
10,707,381 0 10,707,381
185,522 (93,125) 92,397
11,111,990 (93,125) 11,018,865
The remaining amortisation periods of handset subsidies as at financial year end ranged from 1 to 23 months (2009: 1 to 23 months).
176
16
INTANGIBLE ASSETS (CONTINUED) Impairment testing for cash-generated units containing goodwill For the purpose of impairment testing, carrying amount of goodwill is allocated to the Groups cash-generated units (CGU) identified as mobile services. The recoverable amount of a CGU is determined based on value in use calculations. These calculations use pre-tax cash flow projections based on internal approved financial budgets covering a five-year period which reflect managements expectations of revenue and EBITDA margin based on past experience and future expectations of business performance. The key assumptions used in the value in use calculations are as follows: (a) 5 years financial budget period; and
(b) pre tax discount rate of 14.6% derived in accordance with the requirements of FRS 136 "Impairment of Assets" using the Group's post-tax discount rate of 8.5%. The key assumptions represent managements assessment of future trends in the regional mobile telecommunications industry and are based on both external sources and internal sources. The discount rates used are pre-tax and reflect specific risks relating to the mobile services. The forecasts are most sensitive to changes in discount rates in the forecast period. Based on the sensitivity analysis performed, the management has concluded that any variation of ten percent in the base case assumptions would not cause the carrying amount of the CGU to exceed its recoverable amount.
17
INTEREST IN SUBSIDIARIES Company Note Non-current assets: - Investments in subsidiaries, at cost Current assets: - Amount due from a subsidiary Current liabilities: - Amount due to a subsidiary 2010 RM000 35,012,760 0 (963) 35,011,797 2009 RM000
18
35,012,760
941
(1,242) 35,012,459
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18
INVESTMENTS IN SUBSIDIARIES Company Note Unquoted shares at cost As at 1 January Acquisition of subsidiaries Expenses directly attributable to acquisition of subsidiaries As at 31 December 35,012,760 0 0 35,012,760 0 34,998,250 14,510 35,012,760 2010 RM000 2009 RM000
33(b)
The information on the subsidiaries is as follows: Groups effective equity interest 2010 2009
Name
Principal activities
2010
Paid-up capital 2009
Incorporated in Malaysia Advanced Wireless Technologies Sdn. Bhd. (517551-U) Maxis Broadband Sdn. Bhd. (234053-D) Provider of wireless multimedia related services 75% 75% RM3,333,336 RM3,333,336
Operator of a national public switched network and provider of internet and internet application services and include owning, maintaining, building and operating radio facilities and associated switches Collector of telecommunications revenue for fellow subsidiaries Operator of an international gateway
100%
100%
RM1,000,002
RM1,000,002
Maxis Collections Sdn. Bhd. (383275-M) Maxis International Sdn. Bhd. (240071-T)
100%
100%
RM2
RM2
100%
100%
RM2,500,002
RM2,500,002
178
18
INVESTMENTS IN SUBSIDIARIES (CONTINUED) The information on the subsidiaries is as follows (continued): Groups effective equity interest 2010 2009
Name
Principal activities
2010
Paid-up capital 2009
Incorporated in Malaysia (continued) Maxis Mobile Sdn. Bhd. (229892-M) Operator of mobile telecommunications, 100% provider of corporate support and service functions and hire purchase facility for the Group as well as carrying out special niche project(s) such as Universal Service Provision Provider of mobile telecommunications products and services Provider of multimedia related services (dormant) 100% 100% 100% RM2,500,002 RM2,500,002
Maxis Mobile Services Sdn. Bhd. (73315-V) Maxis Multimedia Sdn. Bhd. (530188-A) Subsidiary of Advanced Wireless Technologies Sdn. Bhd. UMTS (Malaysia) Sdn. Bhd. (520422-D) Subsidiary of Maxis Broadband Sdn. Bhd. Maxis Online Sdn. Bhd. (235849-A) Subsidiary of Maxis Mobile Sdn. Bhd. Maxis Mobile (L) Ltd (LL-01709) (i) Incorporated in the Republic of Singapore Subsidiary of Maxis International Sdn. Bhd. Maxis Asia Access Pte Ltd (200001826C) #(ii)
100% 100%
RM1,293,884,000 RM2
RM1,293,884,000 RM2
3G spectrum assignment holder
75%
75%
RM2,500,002
RM2,500,002
Holder of investments (dormant)
100%
100%
RM2
RM2
Holder of investments
100%
100%
USD10,000
USD10,000
Provider of international telecommunications services
100%
100%
SGD2
SGD2
Notes: # Not audited by PricewaterhouseCoopers (i) Maxis Mobile (L) Ltd is a company registered under the Offshore Companies Act, 1990, with shares issued in USD. (ii) Maxis Asia Access Pte Ltd is a company established under the Companies Act, Cap. 50 of the Republic of Singapore, with shares issued in Singapore Dollar (SGD).
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19
FINANCIAL INSTRUMENTS BY CATEGORY Group 2010 RM000 Financial assets: Amount due from a subsidiary Amount due from a fellow subsidiary Amount due from immediate holding company Amounts due from related parties Loans to subsidiaries Receivables and deposits Dividends receivable Cash and cash equivalents Loans and receivables 0 10 266 13,792 0 740,454 0 897,621 1,652,143 0 0 297 9,447 0 648,080 0 1,192,068 1,849,892 0 0 0 0 1,522,717 19 0 79,554 1,602,290 941 0 0 0 0 26 400,000 267,107 668,074 2009 RM000 Company 2010 RM000 2009 RM000
Financial liabilities: Payables and accruals Amounts due to related parties Amount due to a subsidiary Amount due to a fellow subsidiary Amount due to immediate holding company Borrowings Loan from a related party Loan from immediate holding company Dividends payable Other financial liabilities 2,713,725 42,944 0 1,203 119 5,073,868 33,205 0 0 7,865,064 2,182,184 18,635 0 1,243 38,352 43,185 31,492 4,992,009 450,000 7,757,100 1,608 0 963 0 0 5,043,647 0 0 0 5,046,218 26,651 2 1,242 0 34,681 0 0 3,807,850 450,000 4,320,426
Derivative financial liabilities
348,452
348,452
180
20
SUBSIDIARIES, FELLOW SUBSIDIARIES AND IMMEDIATE HOLDING COMPANY BALANCES Group 2010 RM000 2009 RM000 Company 2010 RM000 2009 RM000
Note Non-current assets: - Loans to subsidiaries Current assets: - Amount due from a fellow subsidiary - Amount due from immediate holding company Current liabilities: - Amount due to a fellow subsidiary - Amount due to immediate holding company Non-current liabilities: - Loan from immediate holding company
(b)(i)
1,522,717
(a) (a)
10 266
0 297
0 0
0 0
(a) (a)
(1,203) (119)
(1,243) (38,352)
0 0
0 (34,681)
(b)(ii)
0 (1,046)
(4,992,009) (5,031,307)
0 1,522,717
(3,807,850) (3,842,531)
(a) Non-interest bearing The amounts due from/(to) a fellow subsidiary and immediate holding company are unsecured and with 30 days credit period (2009: 30 days).
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20
SUBSIDIARIES, FELLOW SUBSIDIARIES AND IMMEDIATE HOLDING COMPANY BALANCES (CONTINUED) (b) Interest bearing The terms of the loans are as follows: (i) Loans to subsidiaries 2010 Company Principal amount RM000 1,200,000 Loans outstanding RM000 1,205,854 Currency denomination RM Repayment terms The loan is repayable based on a scheduled repayment as below: Months after the first drawdown Instalment % 72 27.8 78 35.1 84 37.1 The loan is repayable in one lump sum on 13 August 2020.
314,500 1,514,500
316,863 1,522,717
RM
The loans to subsidiaries are unsecured and carry interest rates ranging from 5.0% to 5.8% per annum as at the reporting date. (ii) Loan from immediate holding company 2009 Group Principal amount RM000 4,992,009 Loans outstanding RM000 4,992,009 Company Principal amount RM000 3,807,850 Loans outstanding RM000 3,807,850 Currency denomination RM Repayment terms Repayable in one lump sum in 2 years from 1 October 2009.
Loan from immediate holding company was unsecured and carried an interest rate of 3.65% per annum as at the reporting date. The loan represents the amount owing to MCB pursuant to the Pre-Listing Restructuring which comprised: (i) (ii) dividends payable of RM1,184,159,000; and cash consideration for the business combination of RM3,807,850,000 as disclosed in Note 33(b) to the financial statements.
The loan from immediate holding company was fully repaid in 2010.
182
21
DEFERRED TAXATION Deferred tax assets and liabilities are offset when there is legally enforceable right to set off current tax assets against current tax liabilities and when the deferred taxes relate to the same tax authority. The following amounts, determined after appropriate offsetting, are shown in the statements of financial position: Group 2010 RM000 Deferred tax assets Deferred tax liabilities 95,906 (620,317) (524,411) 2009 RM000 85,597 (405,807) (320,210)
The movements in deferred tax assets/(liabilities) during the financial year comprise the following: Property, plant and Note equipment RM000 (635,997) 12 (198,536) (834,533)
Group As at 1 January 2010 (Charged)/credited to income statement As at 31 December 2010
Intangible assets RM000 (21,673) (1,434) (23,107)
Deferred income RM000 69,034 15,723 84,757
Provisions RM000 146,764 (8,144) 138,620
Investment allowance RM000 120,964 (11,678) 109,286
Others RM000 698 (132) 566
Total RM000 (320,210) (204,201) (524,411)
As at 1 January 2009 Acquisition of subsidiaries (Charged)/credited to income statement As at 31 December 2009
33(b) 12
(27,813) (535,074) (73,110) (635,997)
(5,625) 1,171 (17,219) (21,673)
66,450 (232) 2,816 69,034
65,604 70,683 10,477 146,764
0 124,541 (3,577) 120,964
512 (402) 588 698
99,128 (339,313) (80,025) (320,210)
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21
DEFERRED TAXATION (CONTINUED) Group 2010 RM000 Deferred tax assets (before offsetting) - deferred income - intangible assets - provisions - investment allowances - others 94,692 131 138,620 109,286 1,088 343,817 (247,911) 95,906 2009 RM000
69,034 1,414 146,764 120,964 1,572 339,748 (254,151) 85,597
Offsetting Deferred tax assets (after offsetting)
Deferred tax liabilities (before offsetting) - property, plant and equipment - intangible assets - deferred income - others
(834,533) (23,238) (9,935) (522) (868,228) 247,911 (620,317)
(635,997) (23,087) 0 (874) (659,958) 254,151 (405,807)
Offsetting Deferred tax liabilities (after offsetting)
22
INVENTORIES Group 2010 RM000 Telecommunications materials and supplies Telecommunications equipment Devices 24,343 75,502 114,253 214,098 2009 RM000 17,274 82,092 34,046 133,412
The Group reversed RM7,826,000 (2009: RM994,000) in respect of part of an inventory write down that was not required subsequently as the Group was able to utilise those inventories.
184
23
RECEIVABLES, DEPOSITS AND PREPAYMENTS Group Note Trade receivables Other receivables Deposits Prepayments (a) 2010 RM000 685,423 54,745 95,337 195,875 1,031,380 Allowance for impairment: Trade receivables Other receivables Deposits (b) (80,049) (2,104) (12,898) (95,051) 936,329 (a) Trade receivables The Groups credit policy provides trade receivables with 30 days credit period (2009: 30 days). The Group has no significant exposure to any individual customer, geographical location or industry category. Significant credit and recovery risks associated with receivables have been provided for in the financial statements. Given the varied nature of the Groups customer base, the following analysis of trade receivables by type of customer is considered the most appropriate disclosure of credit concentrations. Group 2010 RM000 Subscribers: - Individual - Corporate Interconnect and roaming: - Domestic - International Distributors 325,184 112,936 90,248 50,719 106,336 685,423 2009 RM000 (168,548) (1,739) (10,555) (180,842) 790,244 0 0 0 0 1,372 0 0 0 0 340 2009 RM000 728,430 13,106 87,386 142,164 971,086 Company 2010 RM000 0 19 0 1,353 1,372 2009 RM000 0 26 0 314 340
407,012 109,885 82,463 63,281 65,789 728,430
Trade receivables are secured by subscribers deposits and bank guarantees of RM50,888,000 (2009: RM53,569,000) and RM58,950,000 (2009: RM43,500,000) respectively.
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23
RECEIVABLES, DEPOSITS AND PREPAYMENTS (CONTINUED) (a) Trade receivables (continued) The ageing analysis of the Groups gross trade receivables is as follows: Group 2010 RM000 Neither past due nor impaired 1 to 90 days past due not impaired (1) 91 to 180 days past due not impaired (1) More than 180 days past due not impaired (1) 511,659 19,974 2,910 3,201 537,744 147,679 685,423 2009 RM000 479,471 19,110 2,140 5,429 506,150 222,280 728,430
Impaired (1) (2)
(1) (2)
Certain trade receivables are secured by deposits of RM14,952,000 (2009: RM14,809,000). Represents gross trade receivables which have been either partially or fully impaired.
Trade receivables that are neither past due nor impaired With respect to the trade receivables that are neither past due nor impaired, there is no indication as of the reporting date that the debtors will not meet their payment obligations since the Group selects the highest possible quality creditworthy counter parties. The quality of these trade receivables is such that management believes no impairment provision is necessary, except in situations where they are part of individually impaired trade receivables. Trade receivables that are past due but not impaired No allowance for impairment was made in respect of these past due trade receivables based on the past historical collection trends.
186
23
RECEIVABLES, DEPOSITS AND PREPAYMENTS (CONTINUED) (b) Allowance for impairment Movement on the Group allowance for impairment of receivables and deposits is as follows: Group 2010 RM000 As at 1 January Acquisition of subsidiaries Charged to income statement Reversed from income statement As at 31 December 180,842 0 7,164 (92,955) 95,051 2009 RM000 73,275 23,507 124,578 (40,518) 180,842
24
RELATED PARTIES BALANCES Group 2010 RM000 2009 RM000 Company 2010 RM000 2009 RM000
Note Current assets: - Amounts due from related parties Current liabilities: - Amounts due to related parties - Loan from a related party Non-current liabilities: - Loan from a related party
(a)
13,792
9,447
(a) (b)
(42,944) 0
(18,635) (31,492)
0 0
(2) 0
(b)
(33,205)
(a)
The amounts due from/(to) related parties are trade in nature, unsecured, interest free and ranging from 1 to 60 days credit period (2009: 1 to 60 days). Loan from a related party is unsecured and is denominated in Ringgit Malaysia. The principal and interest of the loan are repayable at the end of 5 years from the drawdown date of 9 December 2005. The loan has been extended during the current financial year for another 5 years, expiring on 9 December 2015. The outstanding interest on the loan at the extension date has been capitalised. The effective interest rate as at the reporting date is 7.30% per annum (2009: 6.55%).
(b)
187

25
CASH AND CASH EQUIVALENTS Cash and cash equivalents at the end of the financial year comprise the following: Group 2010 RM000 Deposits with licensed banks Cash and bank balances Cash and cash equivalents 810,486 87,135 897,621 2009 RM000 1,113,708 78,360 1,192,068 Company 2010 RM000 79,414 140 79,554 2009 RM000 267,100 7 267,107
Deposits with licensed banks are held in short term money market and fixed deposits. Deposits with licensed banks of the Group and of the Company at the end of the financial year have an average maturity of 9 days (2009: 12 days) and 10 days (2009: 13 days) respectively. Bank balances are deposits held at call with banks. The credit quality of bank balances and deposits with licensed banks can be assessed by reference to external credit ratings as follows: Group 2010 RM000 Local licensed banks (1): AAA AA1 AA2 AA3 A1 Offshore licensed bank (2): Aa2 A1 A2 836,476 0 44,524 0 0 576,007 148,312 147,922 210,158 96,689 75,527 0 4,027 0 0 210,001 0 57,106 0 0 2009 RM000 Company 2010 RM000 2009 RM000
40 16,191 0 897,231
44 0 12,560 1,191,692
0 0 0 79,554
0 0 0 267,107
Source: Bloomberg with ratings provided by: (1) RAM Ratings Services Berhad (2) Moodys
188
26
SHARE CAPITAL Group and Company 2010 Authorised ordinary shares of RM0.10 each As at 1 January/31 December 12,000,000 1,200,000 000 RM000
2009 Group 000 Authorised: Ordinary shares of RM1.00 each As at 1 January Reverse acquisition Ordinary shares of RM0.10 each Created during the financial year As at 31 December 12,000,000 12,000,000 1,200,000 1,200,000 12,000,000 12,000,000 1,200,000 1,200,000 1,293,884 (1,293,884) 1,293,884 (1,293,884) 0 0 0 0 RM000 Company 000 RM000
27
RESERVES (a) Merger relief Pursuant to Section 60(4)(a) of the Companies Act, 1965, the premium on the shares issued by the Company as consideration for the acquisition of the Subsidiaries in the financial year are not recorded as share premium. The difference between the issue price and the nominal value of shares issued is classified as merger relief. (b) Reserve arising from reverse acquisition The difference between the issued equity of the Company and issued equity of MMSSB together with the deemed purchase consideration of Other Subsidiaries and the cash distribution to MCB, is recorded as reserve arising from reverse acquisition of RM22,728,901,000 as shown in Note 33(b) to the financial statements.
189

27 RESERVES (CONTINUED) (c) Other reserves Share based payments in relation to the Listing RM000
Note Group 2010 As at 1 January 2010 Currency translation differences Net change in hedging: - fair value losses - transfers to finance costs As at 31 December 2010
Capital redemption RM000
Cash flow hedging RM000
Currency translation differences RM000
Total RM000
53,074 0 0 0 53,074
0 0 0 0 0
0 0 (348,452) 249,595 (98,857)
10 35 0 0 45
53,084 35 (348,452) 249,595 (45,738)
11(b)
2009 As at 1 January 2009 Currency translation differences Share-based payments Disposal of a subsidiary Acquisition of subsidiaries As at 31 December 2009 0 0 53,074 0 0 53,074 5,215 0 0 0 (5,215) 0 0 0 0 0 0 0 (96,765) 69,205 0 27,570 0 10 (91,550) 69,205 53,074 27,570 (5,215) 53,084
33(c)
190
27
RESERVES (CONTINUED) (c) Other reserves (continued) Share based payments in relation to Note the Listing RM000
Company 2010 As at 1 January 2010 Net change in hedging: - fair value losses - transfers to finance costs As at 31 December 2010
Cash flow hedging RM000
Total RM000
53,074 0 0 53,074
0 (348,452) 249,595 (98,857)
53,074 (348,452) 249,595 (45,783)
11(b)
2009 As at 7 August 2009^ Share-based payments As at 31 December 2009 0 53,074 53,074 0 0 0 0 53,074 53,074
^ The Company was incorporated on 7 August 2009. The share-based payments reserve represents discount on shares issued to retail investors in relation to the Listing. The capital redemption reserve was created for the reduction of shares pursuant to the debt restructuring scheme in MMSSB in prior years. The amount was reversed upon completion of reverse acquisition in 2009. The cash flow hedging reserve represents the deferred fair value losses relating to derivative financial instruments used to hedge certain borrowings of the Group. The currency translation differences reserve comprises all foreign exchange differences arising from the translation of the financial statements of foreign entities.
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28
PROVISIONS FOR LIABILITIES AND CHARGES Group Site rectification and decommissioning works RM000 132,286 6,148 11(b) 11(b) (9,136) 47 13,397 (1,865) (3,814) 137,063 0 160,815 2,432 (29,680) 11(b) 3,749 2,989 (212) (7,807) 132,286 Network construction cost and settlements RM000 9,350 0 0 0 0 0 0 9,350 0 9,350 0 0 0 0 0 0 9,350 Staff incentive scheme RM000 29,179 0 0 49,699 0 (27,398) (11,420) 40,060 14,415 17,250 0 0 13,194 0 (11,118) (4,562) 29,179
Note As at 1 January 2010 Capitalised during the financial year Changes in costs estimate on provision for site decommissioning works - included in finance costs Charged to the income statement - included in profit from operations - included in finance costs Paid during the financial year Reversed from the income statement As at 31 December 2010 As at 1 January 2009 Acquisition of subsidiaries Capitalised during the financial year Changes in costs estimate on provision for site decommissioning works - included in property, plant and equipments Charged to the income statement - included in profit from operations - included in finance costs Paid during the financial year Reversed from the income statement As at 31 December 2009 Represented by: Current liabilities Non-current liabilities As at 31 December 2010 Current liabilities Non-current liabilities As at 31 December 2009
Total RM000 170,815 6,148 (9,136) 49,746 13,397 (29,263) (15,234) 186,473 14,415 187,415 2,432 (29,680) 16,943 2,989 (11,330) (12,369) 170,815
33(b)
10,527 126,536 137,063 16,666 115,620 132,286
9,350 0 9,350 9,350 0 9,350
40,060 0 40,060 29,179 0 29,179
59,937 126,536 186,473 55,195 115,620 170,815
Descriptions of the above provisions are as disclosed in Note 3(p) to the financial statements.
28
PROVISIONS FOR LIABILITIES AND CHARGES (CONTINUED) Site rectification and decommissioning works In the current financial year, a provision of RM137,063,000 (2009: RM132,286,000) has been recognised for dismantlement, removal and site restoration costs. The provision is estimated using the assumption that decommissioning will only take place upon the expiry of the lease terms (inclusive of secondary terms) of 15 to 30 years (2009: 15 years). The provision has been estimated based on the current conditions of the sites, at the estimated costs to be incurred upon the expiry of lease terms and discounted at the current market interest rate available to the Group. The provisions will be utilised over the remaining lease periods which range from 1 to 16 years (2009: 1 to 15 years). Network construction cost and settlements In the Directors opinion, the outcome of the notices of termination, legal claims, negotiations for settlements and costs in respect of obligations under network construction contracts will not give rise to any significant loss beyond the amounts provided at the reporting date.
29
PAYABLES AND ACCRUALS Group 2010 RM000 Current Intercarrier and roaming payables Intercarrier and roaming accruals Subscribers deposits Trade payables Trade accruals Other payables Other accruals Advance payments from subscribers Deferred income Payroll liabilities Government grant 55,222 62,493 141,019 1,095,827 348,217 114,008 842,400 38,287 399,551 4,693 3,640 3,105,357 Non-current Trade payables Other accruals 41,884 4,322 46,206 3,151,563 0 7,499 7,499 2,503,048 0 0 0 1,608 0 0 0 26,651 90,970 91,629 134,492 1,008,519 268,761 103,183 468,520 31,035 289,829 4,073 4,538 2,495,549 0 0 0 0 0 11 1,597 0 0 0 0 1,608 0 0 0 0 0 23 26,628 0 0 0 0 26,651 2009 RM000 Company 2010 RM000 2009 RM000
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29
PAYABLES AND ACCRUALS (CONTINUED) Current trade payables and other payables of the Group and of the Company carry credit period up to 120 days (2009: 150 days). The non-current trade payables include an amount of RM25,704,000 which is payable under deferred payment schemes, repayable half yearly basis for 5 years commencing 30 months from the drawdown date and carry an interest rate of 2.21% per annum as at the reporting date. Other accruals include lease equalisation for office buildings. The lease period for office buildings range from 1 to 2 years (2009:1 to 3 years).
30
BORROWINGS Group Note Current Secured Finance lease liabilities Non- current Secured Finance lease liabilities Unsecured Syndicated term loans Term loan 17,020 2,595,934 2,447,713 5,060,667 5,073,868 (a) Finance lease liabilities The Group leases office equipment and motor vehicles under finance leases with lease terms of 3 to 5 years. Office equipment leased under the finance lease comprise mainly of Information Technology assets. The remaining lease terms are between 1 to 5 years (2009: 2 to 5 years). The Group has an option for extension for 2 further successive periods of up to 12 months. Contingent rental is based on a revenue sharing model and are charged as expenses in the period in which they are incurred. At the end of the lease term, title to the assets will be transferred to the Group upon full payment being made. The finance lease for motor vehicles has a remaining lease term of 1 year (2009: 1 to 2 years). The lease has an option for renewal for 1 year with no arrangement for contingent rental. At the end of the lease term, the Group has the option to purchase the motor vehicles at a discounted rate from market price which shall be agreed by both lessee and lessor. The weighted average effective interest rate of the Groups finance lease liabilities is 14.37% (2009: 17.36% per annum). 0 2,595,934 2,447,713 5,043,647 5,043,647 13,201 0 2010 RM000 2009 RM000 Company 2010 RM000 2009 RM000
(a)
22,046
(a)
21,139
(b) (c)
0 0 21,139 43,185
0 0 0 0
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BORROWINGS (CONTINUED) (a) Finance lease liabilities (continued) The finance lease liabilities are effectively secured as: (i) (ii) the rights to the leased motor vehicles revert to the lessor in the event of defaults; and the title to the office equipment remain with the lessor until payment of the termination and/or exit charges.
Finance lease liabilities represent outstanding obligations payable in respect of office equipment and motor vehicles acquired under finance lease commitment and are analysed as follows: Group 2010 RM000 Not later than 1 year Later than 1 year and not later than 5 years Less: Future finance charges Present value Representing lease liabilities: - Current - Non-current 17,548 23,102 40,650 (10,429) 30,221 2009 RM000 31,299 27,819 59,118 (15,933) 43,185
13,201 17,020 30,221
22,046 21,139 43,185
(b) Syndicated term loans (i) USD 750,000,000 loan This loan has a tenor of 7 years from the draw down date, 24 February 2010, and is hedged by using cross currency interest rate swap (CCIRS) as disclosed in Note 31 to the financial statements to hedge against fluctuation in the USD/RM exchange rate and fluctuations in LIBOR on its syndicated term loan. The loan is repayable semi-annually commencing 24 August 2014. (ii) USD 100,000,000 loan This loan has a tenor of 10 years from the draw down date, 13 August 2010, and is hedged by using cross currency interest rate swap (CCIRS) as disclosed in Note 31 to the financial statements to hedge against fluctuation in the USD/RM exchange rate and fluctuations in LIBOR on its syndicated term loan. It is repayable in one lump sum at the end of the tenure, 13 August 2020. (c) Term loan On 24 February 2010, the Company drew down RM2,450,000,000 of the RM2,500,000,000 term loan facility. The term loan facility has a tenor of 2 years from the draw down date and is repayable in one lump sum at the end of the tenure.
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BORROWINGS (CONTINUED) Contractual terms of borrowings Contractual interest rate Functional at reporting currency/ date currency (per annum) exposure %
Group
Total carrying amount RM000
< 1 year RM000
Maturity profile 1-2 years 2-5 years > 5 years RM000 RM000 RM000
At 31 December 2010 Secured Finance lease liabilities Unsecured Syndicated term loan Term loan
RM/RM
30,221
13,201
6,880
10,140
1.35% - 1.60% + LIBOR (1) 1.15% + COF (2)
RM/USD RM/RM
2,595,934 2,447,713 5,073,868
0 0 13,201
0 2,447,713 2,454,593
1,129,400 0 1,139,540
1,466,534 0 1,466,534
At 31 December 2009 Secured Finance lease liabilities
RM/RM
43,185
22,046
8,685
12,454
Company At 31 December 2010 Unsecured Syndicated term loans Term loan
1.35% - 1.60% + LIBOR(1) 1.15% + COF(2)
RM/USD RM/RM
2,595,934 2,447,713 5,043,647
0 0 0
0 2,447,713 2,447,713
1,129,400 0 1,129,400
1,466,534 0 1,466,534
(1) (2)
LIBOR denotes London Interbank Offered Rate. COF denotes Cost of Funds.
196
31
DERIVATIVE FINANCIAL INSTRUMENTS Group and Company 2010 Non-current liabilities: CCIRSs - Cash flow hedge on USD denominated borrowings 348,452 RM000
The details of the CCIRSs are set out as below: Commencement Date Contract/ Notional amount RM000 2,550,000 Exchange Rate The Group and Company pay RM in exchange for receiving USD at a predetermined exchange rate of RM3.40 to USD1.00 according to the scheduled principal and interest repayment of the syndicated loan in which principal exchange occurs semi-annually commencing from the fourth year of the syndicated loan. The Group and Company pay RM in exchange for receiving USD at a predetermined exchange rate of RM3.145 to USD1.00 for its principal and interest in which at the end of the tenure principal is on bullet repayment basis. Interest Rate The Group and Company pay a fixed interest rate of 4.75% per annum in exchange for receiving LIBOR plus a spread on the amortising outstanding principal amount.
24 Feb 2010
13 Aug 2010
314,500
The Group and Company pay a fixed interest rate of 5.25% per annum in exchange for receiving LIBOR plus a spread on the notional principal amount.
At the reporting date, the Group has recognised derivative financial liabilities of RM348,452,000 on remeasuring the fair values of the derivative financial instruments. The corresponding increase has been included in equity in the cashflow hedging reserve of which RM249,595,000 for the current year was transferred to the income statements to offset the unrealised gain of RM240,125,000 which arose from the strengthening of RM against USD and to recognise additional interest expense of RM9,470,000 as the underlying interest rates were lower than the hedged interest rates on the USD850,000,000 syndicated loans. This has resulted in a debit balance in the cashflow hedging reserve as at 31 December 2010 of RM98,857,000. The gains or losses recognised in the cash flow hedging reserve in equity as at 31 December 2010 will be continuously released to the income statement within finance cost until the underlying borrowings are repaid. As the Group and the Company intend to hold the syndicated term loans and associated derivative instruments to maturity, any changes to the fair values of the derivative instruments will not impact the income statements and will be taken to the cash flow hedging reserve in equity. The method and assumption applied in determining the fair value of derivatives are disclosed in Note 3(i) to the financial statements.
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32
FINANCIAL RISK MANAGEMENT The Groups activities expose it to a variety of financial risks, including market risk (interest rate risk and foreign exchange risk), credit risk, liquidity risk and capital risk. The Groups overall risk management programme focuses on the unpredictability of financial markets and seeks to minimise potential adverse effects on the Groups financial performance. The Group uses derivative financial instruments to hedge designated risk exposures of the underlying hedge items and does not enter into derivative financial instruments for speculative purposes. Financial risk management is carried out by the Chief Financial Officer in consultation with the relevant departments under policies/mandates approved by the Board of Directors. The policy provides written principles for overall risk management, as well as written policies covering specific areas, such as foreign exchange risk, interest rate risk, credit risk and use of derivative financial instruments. (a) Market risk Market risk is the risk that the fair value or future cash flow of the financial instruments that the Group has will fluctuate because of changes in market prices. The various components of market risk that the Group is exposed to are discussed below. (i) Foreign exchange risk The objectives of the Groups currency risk management policies are to allow the Group to effectively manage the foreign exchange fluctuation against its functional currency that may arise from future commercial transactions and recognised assets and liabilities. Forward foreign currency exchange contracts are used to manage foreign exchange exposures arising from all known material foreign currency denominated commitments as and when they arise and to hedge the movements in exchange rates by establishing the rate at which a foreign currency monetary item will be settled. Gains and losses on foreign currency forward contracts entered into as hedges of foreign currency monetary items are recognised in the financial statements when the exchange differences of the hedged monetary items are recognised in the financial statements. Cross currency interest rate swap contracts are also used to hedge the volatility in the cash flow attributable to variability in the foreign currency denominated borrowings at the inception to maturity of the borrowings. The currency exposure of financial assets and financial liabilities of the Group and Company that are not denominated in the functional currency of the respective companies are set out below. Currency risks in respect of intragroup receivables and payables have been included in the Groups currency exposure table as this exposure is not eliminated at the Group level.
198
32
FINANCIAL RISK MANAGEMENT (CONTINUED) (a) Market risk (continued) (i) Foreign exchange risk (continued) Currency exposure at 31 December 2010 Group SGD RM000 USD RM000 SDR RM000 EURO RM000 Others RM000
Functional currency Ringgit Malaysia Receivables Deposits, bank and cash balances Payables Amounts due (to)/from related parties Syndicated term loans Gross exposure CCIRS - Syndicated term loans Net exposure 0 0 (962) 0 0 (962) 29,927 23,126 (169,669) (4,368) (2,595,934) (2,716,918) 17,989 0 (6,552) 255 0 11,692 304 0 (89) 0 0 215 0 40 (1,527) 0 0 (1,487)
0 (962)
2,595,934 (120,984)
0 11,692
0 215
0 (1,487)
Currency exposure at 31 December 2009 Group SGD RM000 USD RM000 SDR RM000 EURO RM000 Others RM000
Functional currency Ringgit Malaysia Receivables Deposits, bank and cash balances Payables Amounts due (to)/from related parties Gross exposure 7 0 (186) 0 (179) 23,776 15,589 (84,144) (2,484) (47,263) 12,519 0 (17,521) 69 (4,933) 328 17 (1,082) 0 (737) 681 44 (2,197) 0 (1,472)
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FINANCIAL RISK MANAGEMENT (CONTINUED) (a) Market risk (continued) (i) Foreign exchange risk (continued) Currency exposure at 31 December 2010 Company Functional currency Ringgit Malaysia Deposits, bank and cash balances Syndicated term loans Gross exposure CCIRS - Syndicated term loans Net exposure 0 0 0 0 0 1 (2,595,934) (2,595,933) 2,595,934 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 SGD RM000 USD RM000 SDR RM000 EURO RM000 Others RM000
The sensitivity of the Groups profit before tax for the year and equity to a reasonably possible change in the USD exchange rates against the Groups functional currency, Ringgit Malaysia, with all other factors remaining constant and based on the composition of assets and liabilities at the reporting date are set out as below. Impact on profit before tax for the year Group 2010 RM000 USD/RM - strengthened 5% (2009: 5%) - weakened 5% (2009: 5%) (6,049) 6,049 (2,363) 2,363 0 0 0 0 10,860 (10,860) 0 0 2009 RM000 Company 2010 RM000 2009 RM000 Impact on equity (1) Group and Company 2010 RM000 2009 RM000
(1)
Represents cashflow hedging reserve
The impacts on profit before tax for the year are mainly as a result of foreign currency gains/losses on translation of USD denominated receivables, deposits and bank balances and payables. For USD denominated borrowings, as these are effectively hedged, the foreign currency movements will not have any impact on the income statement. Other balances denominated in foreign currencies are not significant and hence, profit is not materially impacted.
200
32
FINANCIAL RISK MANAGEMENT (CONTINUED) (a) Market risk (continued) (ii) Interest rate risk The Groups interest rate risk arises from deposits with licensed banks, deferred payment creditors, borrowings and loan from a related party carrying fixed and variable interest rates. The objectives of the Groups interest risk management policies are to allow the Group to effectively manage the interest rate fluctuation through the use of fixed and floating interest rate debt and derivative financial instruments. The Group adopts a non-speculative stance which favours predictability over short term interest rate fluctuations. The interest rate profile of the Groups borrowings is also regularly reviewed against prevailing and anticipated market interest rates to determine whether refinancing or early repayment is warranted. The Group manages its cash flow interest rate risk by using cross currency interest rate swaps. Such swaps have the economic effect of converting borrowings from floating rates to fixed rates. The net exposure of financial assets and financial liabilities of the Group and of the Company to interest rate risk (before and after taking effect of cross currency interest rate swap contract) and the periods in which the borrowings mature or reprice (whichever is earlier) are as follows: Weighted average effective interest rate at 31 December (per annum) % Group At 31 December 2010 Deposits with licensed banks Trade payables Finance lease liabilities Syndicated term loans Term loan Loan from a related party Gross exposure CCIRS - Syndicated term loans Net exposure 2.75 2.21 14.37 1.91 4.38 7.30 810,486 (25,704) (30,221) (2,595,934) (2,447,713) (33,205) (4,322,291) 0 (25,704) 0 (2,595,934) (2,447,713) (33,205) (5,102,556) 810,486 0 (13,201) 0 0 0 797,285 0 0 (6,880) 0 0 0 (6,880) 0 0 (10,140) 0 0 0 (10,140) 0 0 0 0 0 0 0
Floating interest rate < 1 year RM000
< 1 year RM000
Fixed interest rate 1-2 years 2-5 years RM000 RM000
> 5 years RM000
4.81
0 (4,322,291)
2,595,934 (2,506,622)
0 797,285
0 (6,880)
(1,129,400) (1,139,540)
(1,466,534) (1,466,534)
201

32
FINANCIAL RISK MANAGEMENT (CONTINUED) (a) Market risk (continued) (ii) Interest rate risk (continued) The net exposure of financial assets and financial liabilities of the Group and of the Company to interest rate risk (before and after taking effect of cross currency interest rate swap contract) and the periods in which the borrowings mature or reprice (whichever is earlier) are as follows (continued): Weighted average effective interest rate at 31 December (per annum) % Group At 31 December 2009 Deposits with licensed banks Finance lease liabilities Loan from immediate holding company Loan from a related party Gross exposure Company At 31 December 2010 Loans to subsidiaries Deposits with licensed banks Syndicated term loans Term loan Gross exposure CCIRS - Syndicated term loans Net exposure At 31 December 2009 Deposits with licensed banks Loan from immediate holding company Gross exposure 1.98 3.65 267,100 (3,807,850) (3,540,750) 0 (3,807,850) (3,807,850) 267,100 0 267,100 0 0 0 0 0 0 0 0 0 4.81 5.17 2.67 1.91 4.38 1,522,717 79,414 (2,595,934) (2,447,713) (3,441,516) 0 (3,441,516) 0 0 (2,595,934) (2,447,713) (5,043,647) 2,595,934 (2,447,713) 0 79,414 0 0 79,414 0 79,414 0 0 0 0 0 0 0 0 0 0 0 0 (1,129,400) (1,129,400) 1,522,717 0 0 0 1,522,717 (1,466,534) 56,183 2.03 17.36 3.65 6.55 1,113,708 (43,185) (4,992,009) (31,492) (3,952,978) 0 0 (4,992,009) (31,492) (5,023,501) 1,113,708 (22,046) 0 0 1,091,662 0 (8,685) 0 0 (8,685) 0 (12,454) 0 0 (12,454) 0 0 0 0 0 Floating interest rate < 1 year RM000
< 1 year RM000
Fixed interest rate 1-2 years 2-5 years RM000 RM000
> 5 years RM000
202
32
FINANCIAL RISK MANAGEMENT (CONTINUED) (a) Market risk (continued) (ii) Interest rate risk (continued) The sensitivity of the Groups profit before tax for the year and equity to a reasonably possible change in Ringgit Malaysia and US Dollar interest rates with all other factors held constant and based on composition of liabilities with floating interest rates at the reporting date are as follows: Impact on profit before tax for the year Group 2010 RM000 Ringgit Malaysia - increased by +0.5% (2009: +0.5%) - decreased by -0.5% (2009: -0.5%) US Dollar - increased by +0.5% (2009: +0.5%) - decreased by -0.5% (2009: -0.5%) (12,405) 12,405 (129) 129 2009 RM000 Company 2010 RM000 (12,239) 12,239 0 0 2009 RM000 Impact on equity (1) Group and Company 2010 RM000 0 0 54,171 (54,171) 2009 RM000
(25,118) 25,118
0 0
0 0
0 0
0 0
0 0
(1)
Represents cashflow hedging reserve
The impacts on profit before tax for the year are mainly as a result of interest expenses/income on floating rate payables, loan from a related party, loan from immediate holding company and borrowings not in a designated hedging relationship. For borrowings in a designated hedging relationship, as these are effectively hedged, the interest rate movements will not have any impact on the income statement. (b) Credit risk The objectives of the Groups credit risk management policies are to manage its exposure to credit risk from deposits, cash and bank balances, receivables and derivative financial instruments. It does not expect any third parties to fail to meet their obligations given the Groups policy of selecting creditworthy counter parties. The Group has no significant concentration of credit risk as the Groups policy limits the concentration of financial exposure to any single counterparty. Credit risk of trade receivables is controlled by the application of credit approvals, limits and monitoring procedures. Credit risks are minimised and monitored via limiting the Groups dealings with creditworthy business partners and customers. Trade receivables are monitored on an on-going basis via the Groups management reporting procedures. For deposits, cash and bank balances, the Group seeks to ensure that cash assets are invested safely and profitably by assessing counterparty risks and allocating placement limits for various creditworthy financial institutions. As for derivative financial instruments, the Group enters into the contracts with various reputable counterparties to minimise the credit risks. The Group considers the risk of material loss in the event of non-performance by the above parties to be unlikely. The Groups maximum exposure to credit risk is equal to the carrying value of those financial instruments.
203

32
FINANCIAL RISK MANAGEMENT (CONTINUED) (c) Liquidity risk The objectives of the Groups liquidity risk management policies are to monitor rolling forecasts of the Groups liquidity requirements to ensure it has sufficient cash to meet operational needs, availability of funding by keeping committed credit lines and to meet external covenant compliance. Surplus cash held is invested in interest bearing money market deposits and time deposits. The Group is exposed to liquidity risk where there could be difficulty in raising funds to meet commitments associated with financial instruments. The undiscounted contractual cash flow payables under the financial instruments as at the reporting date are as follows: Total(1) RM000 Group At 31 December 2010 Payables and accruals - Principal - Interest (2) Amounts due to related parties Amount due to a fellow subsidiary Amount due to immediate holding company Loan from a related party - Principal - Interest (2) Finance lease Bank borrowings (net cashflows after hedging) - Principal - Interest (2) < 1 year RM000 1-2 years RM000 2-5 years RM000 > 5 years RM000
2,697,507 2,488 42,944 1,203 119 33,060 12,067 40,650
2,667,481 614 42,944 1,203 119 0 0 17,548
5,680 578 0 0 0 0 0 10,600
16,635 1,123 0 0 0 33,060 12,067 12,502
7,711 173 0 0 0 0 0 0
5,314,500 892,271 9,036,809
0 243,841 2,973,750
2,450,000 155,407 2,622,265
1,262,250 367,900 1,705,537
1,602,250 125,123 1,735,257
(1)
(2)
As the amounts included in the table are the contractual undiscounted cash flows, these amounts will not reconcile with the amounts disclosed in the statements of financial position. Based on contractual interest rates as at the reporting date.
204
32
FINANCIAL RISK MANAGEMENT (CONTINUED) (c) Liquidity risk (continued) The undiscounted contractual cash flow payables under the financial instruments as at the reporting date are as follows (continued): Total(1) RM000 Group At 31 December 2009 Payables and accruals Amounts due to related parties Amount due to a fellow subsidiary Amount due to immediate holding company Loan from a related party - Principal - Interest (2) Finance lease Loan from immediate holding company - Principal - Interest (2) Dividends payable 2,182,184 18,635 1,243 38,352 24,167 8,893 59,118 4,992,009 318,490 450,000 8,093,091 2,174,685 18,635 1,243 38,352 24,167 8,893 31,299 0 0 450,000 2,747,274 3,177 0 0 0 0 0 11,413 4,992,009 318,490 0 5,325,089 4,322 0 0 0 0 0 16,406 0 0 0 20,728 0 0 0 0 0 0 0 0 0 0 0 < 1 year RM000 1-2 years RM000 2-5 years RM000 > 5 years RM000
Company At 31 December 2010 Payables and accruals Amounts due to subsidiaries Bank borrowings (net cashflows after hedging) - Principal - Interest (2) 1,608 963 1,608 963 0 0 0 0 0 0
5,314,500 892,271 6,209,342
0 243,841 246,412
2,450,000 155,407 2,605,407
1,262,250 367,900 1,630,150
1,602,250 125,123 1,727,373
(1)
(2)
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32
FINANCIAL RISK MANAGEMENT (CONTINUED) (c) Liquidity risk (continued) The undiscounted contractual cash flow payables under the financial instruments as at the reporting date are as follows (continued): Total(1) RM000 Company At 31 December 2009 Payables and accruals Amounts due to related parties Amount due to a subsidiary Amounts due to immediate holding company Loans from immediate holding company - Principal - Interest (2) Dividends payable 26,651 2 1,242 34,681 3,807,850 242,941 450,000 4,563,367 26,651 2 1,242 34,681 0 0 450,000 512,576 0 0 0 0 3,807,850 242,941 0 4,050,791 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 < 1 year RM000 1-2 years RM000 2-5 years RM000 > 5 years RM000
(1)
(2)
(d) Capital risk management The Groups objectives when managing capital are to safeguard the Groups ability to continue as a going concern in order to provide returns for shareholders and benefits for other stakeholders and to maintain an optimal capital structure to reduce the cost of capital. In order to maintain or adjust the capital structure, the Group may adjust the amount of dividends paid to shareholders, issue new shares or return capital to shareholders. The Group is also required by the external lenders to maintain financial covenant ratios on net debt to EBITDA and EBITDA to interest expense. These externally imposed capital requirement and financial covenant ratios have been fully complied with by the Group for the financial year ended 31 December 2010.
206
32
FINANCIAL RISK MANAGEMENT (CONTINUED) (d) Capital risk management (continued) The Group monitors capital on the basis of the gearing ratio. This ratio is calculated as net debt divided by total equity. Net debt is calculated as total interest bearing financial liabilities (including deferred payment creditors, loan from a related party, loan from immediate holding company, current and non-current borrowings and derivative financial liabilities as shown in the statement of financial position and Note 29 to the financial statements respectively) less cash and cash equivalents. Total equity is calculated as equity as shown in the statement of financial position. The gearing ratios at 31 December 2010 and 2009 were as follows: Note Total interest bearing financial liabilities Less: Cash and cash equivalents Net debt Total equity Gearing ratio 25 2010 RM000 5,497,409 (897,621) 4,599,788 8,666,699 0.53 2009 RM000 5,066,686 (1,192,068) 3,874,618 8,945,107 0.43
The increase in the gearing ratio during the year resulted primarily from lower cash and cash equivalents and higher borrowings as at 31 December 2010. (e) Fair value estimation The carrying amounts of non-current financial assets and liabilities of the Group and of the Company at the reporting date approximated their fair values except as set out below: Group Carrying amount RM000 Fair value RM000 Carrying amount RM000 Company Fair value RM000
Note At 31 December 2010 Financial assets: Loans to subsidiaries Financial liabilities: Payables and accruals Borrowings - Finance lease liabilities At 31 December 2009 Financial liabilities: Borrowings - Finance lease liabilities 20 29 30(a)
0 4,322 17,020
0 3,934 15,048
1,522,717 0 0
1,577,622 0 0
30(a)
21,139
24,681
The basis for determining fair values is disclosed in Note 3(i) to the financial statements.
maxiS berhad annual report 2010 207

33
BUSINESS COMBINATIONS For the financial year ended 31 December 2009 (a) Comparable financial results The following unaudited proforma summary presents the Group as if the Subsidiaries had been acquired on 1 January 2008. The proforma amounts include the consolidated results of the Subsidiaries and do not include any possible synergies from the acquisition. The proforma information is provided for comparative purposes only and does not necessarily reflect the actual results that would have occurred, nor is it necessarily indicative of future results of operations of the Subsidiaries. Proforma 2009 RM000 Revenue Interconnect expenses, Universal Services Provision contributions and other direct cost of sales Gross profit Other income Administrative expenses Network operation costs Other expenses Profit from operations Finance income Finance costs Profit before tax Tax expenses Profit for the financial year 8,611,132 (2,797,115) 5,814,017 4,845 (1,497,130) (1,130,584) (135,948) 3,055,200 29,510 (77,472) 3,007,238 (774,748) 2,232,490 2008 RM000 8,449,776 (2,650,948) 5,798,828 2,689 (1,330,586) (1,223,153) (37,983) 3,209,795 56,769 (38,903) 3,227,661 (827,278) 2,400,383
In relation to the Listing, the Group has recognised the following non-recurring costs during the financial year ended 31 December 2009: (i) (ii) share-based payments of RM53,074,000 for discount on shares issued to retail investors; and Listing and related expenses of RM49,816,000.
208
33
BUSINESS COMBINATIONS (CONTINUED) For the financial year ended 31 December 2009 (continued) (b) Acquisition of subsidiaries On 1 October 2009, the Company completed the acquisition of the entire issued and paid-up capital of the Subsidiaries held by MCB for a total consideration of RM34,998,250,000 of which RM31,190,400,000 was satisfied by the issuance of 7,499,999,998 shares at par value RM0.10 each and RM3,807,850,000 constituted amount payable by the Company to MCB. Pursuant to Section 60(4) of the Companies Act, 1965, the excess of the share issue price over the nominal value of shares issued totaling RM30,440,400,000 has been credited to merger relief. Upon completion of the acquisition of the Subsidiaries, the Company became the legal parent of the Subsidiaries. MMSSB has been identified as the accounting acquirer under the terms of FRS 3 since the substance of the business combination is that MMSSB acquired the Company and the Other Subsidiaries in a reverse acquisition. On consolidation, the reserve arising from reverse acquisition comprises: Group As at 1.10.2009 RM000
Note
The difference between issued equity of the Company and issued equity of MMSSB together with deemed purchase consideration of the Other Subsidiaries Cash distribution to immediate holding company Reserve arising from reverse acquisition
20
(18,921,051) (3,807,850) (22,728,901)
209

33
BUSINESS COMBINATIONS (CONTINUED) For the financial year ended 31 December 2009 (continued) (b) Acquisition of subsidiaries (continued) Details of net assets acquired, goodwill and cash flows as of 1 October 2009 arising from business combination are as follows: Acquirees carrying Note Fair value amount RM000 RM000 Property, plant and equipment Intangible assets Prepaid lease payments Deferred tax assets Inventories Receivables, deposits and prepayments Tax recoverable Amount due from related parties Amount due from fellow subsidiaries Amount due from immediate holding company Cash and cash equivalents Provision for liabilities and charges Payables and accruals Amount due to related company Amount due to MMSSB Dividend payable to immediate and ultimate holding companies Finance lease liabilities Taxation Loan from a related party Deferred tax liabilities Groups share of net assets Goodwill on acquisition Total business combination costs Purchase consideration satisfied by: - Shares - Amount payable to immediate holding company Total deemed purchase consideration Expenses directly attributable to acquisition Total deemed business combination costs Cash and cash equivalents of subsidiary acquired Less: Expenses directly attributable to acquisition Net cash inflow of the Group on acquisition 15 16 21 4,088,741 10,707,381 6,601 1,803 95,193 342,736 258 7,924 371 105,758 184,525 (187,415) (1,197,450) (9,527) (155,816) (2,781,454) (4,925) (127,822) (31,093) (341,116) 10,704,673 219,087 10,923,760 9,510,300 1,398,950 10,909,250 14,510 10,923,760 184,525 (14,510) 170,015 4,088,741 46,839 6,601 1,803 95,193 342,736 258 7,924 371 105,758 184,525 (187,415) (1,197,450) (9,527) (155,816) (2,781,454) (4,925) (127,822) (31,093) (341,116) 44,131
28
21 16
The goodwill recognised on the acquisition is mainly attributable to the growth expected of the acquired business.
33
BUSINESS COMBINATIONS (CONTINUED) For the financial year ended 31 December 2009 (continued) (c) Disposal of a subsidiary On 30 September 2009, MMSSB disposed of ABV, which held 44% equity interest in NTS, to MCB for a total cash consideration of RM1,018,853,000, which was equivalent to its cost of investment in ABV. Details of net assets disposed and cash flows arising from the disposal are as follows: Group As at 30.9.2009 RM000 717,525 9,388 210 (371) (179,386) (431,861) 115,505 27(c) 27,570 (1,018,853) (875,778)
Note
Interests in jointly controlled entity Receivables, deposits and prepayment Cash and cash equivalents Payables and accruals Amount due to a fellow subsidiary Loan from a fellow subsidiary Groups share of net assets Realisation of currency translation differences reserve Disposal proceeds Gain on disposal
Disposal proceeds discharged by cash Cash and cash equivalents of subsidiary disposed Net cash inflow of the Group on disposal
1,018,853 (210) 1,018,643
211

34
CAPITAL COMMITMENTS Capital expenditure for property, plant and equipment approved by the Directors and not provided for in the financial statements as at the reporting date is as follows: Group 2010 RM000 Contracted for Not contracted for 477,651 1,068,717 1,546,368 2009 RM000 204,600 0 204,600
35
OPERATING LEASE COMMITMENTS Generally, the Group leases a number of network infrastructure, offices and customer service centres under operating leases. The leases run for a period of 2 to 15 years (2009: 3 to 15 years). Certain operating leases contain renewal options with market review clauses. The Group does not have the option to purchase the leased assets at the expiry of the lease period. The future minimum lease payments under non-cancellable operating leases are as follows: Group 2010 RM000 Not later than 1 year Later than 1 year but not later than 5 years Later than 5 years 159,577 461,828 137,577 758,982 2009 RM000 136,297 441,032 161,763 739,092
Included in the future minimum lease payments are lease commitments for network infrastructure which are subject to variation based on the number of co-sharing parties for each individual site.
212
36
RELATED PARTIES In addition to related party disclosures mentioned elsewhere in the financial statements, set out below are other significant transactions and balances. The related party transactions described below were carried out on agreed terms with the related parties. None of these balances are secured. Group Transaction value 2010 2009 RM000 RM000 Sales of goods and services to: - MEASAT Broadcast Network Systems Sdn. Bhd. 1 (VSAT, telephony and international bandwidth services) - Saudi Telecom Company (STC) 2 (roaming and international calls) - Aircel Limited Group 3 (interconnect, roaming and international calls) Purchases of goods and services from: - Aircel Limited Group 3 (interconnect, roaming and international calls) - Sri Lanka Telecom PLC Group 4 (roaming and international calls) - Tanjong City Centre Property Management Sdn. Bhd. 5 (rental, signage, parking and utility charges) - MEASAT Satellite Systems Sdn. Bhd. 6 (transponder lease rental) - Digital Five Sdn. Bhd. 1 (contents provision and publishing and advertising agent) Balance outstanding 2010 2009 RM000 RM000
33,320
10,062
7,076
3,381
10,980
4,647
248
3,004
37,712
4,416
10
4,366
42,409
5,975
(1,203)
(5,593)
13,585
2,431
(589)
(3,960)
32,909
10,167
(102)
(223)
18,348
4,545
(4,979)
21,043
2,606
(16,972)
(4,141)
213

36
RELATED PARTIES (CONTINUED) Group Transaction value 2010 2009 RM000 RM000 Purchases of goods and services from (continued): - MEASAT Broadcast Network Systems Sdn. Bhd. 1 (advertising and video content) - UTSB Management Sdn. Bhd. 5 (secondment and consultancy services) - SRG Asia Pacific Sdn. Bhd. 5 (call handling and telemarketing services) - STC 2 (roaming and international calls) - UMTS (Malaysia) Sdn. Bhd. 7 (usage 3G spectrum) - MCB 8 (ESOS Equivalent Cash Consideration) Payment on behalf of operating expenses and funds transferred by MCB 8 Balance outstanding 2010 2009 RM000 RM000
1,450
3,413
(5,958)
(4,884)
25,000
6,563
(6,563)
(2,188)
22,650
19,659
(2,948)
(3,700)
15,005
1,666
(4,367)
(5,283)
24,947
4,740
(2,330)
1,372
1,965
23,707
178,396
The Group has entered into the above related party transactions with parties whose relationships are set out below. Usaha Tegas Sdn. Bhd. (UTSB), Saudi Telecom Company (STC) and Harapan Nusantara Sdn. Bhd. (Harapan Nusantara) are related parties to the Company, by virtue of having joint control over MCB via Binariang GSM Sdn. Bhd. (BGSM), pursuant to a shareholders agreement in relation to BGSM. MCB is the immediate holding company of the Company. UTSB is ultimately controlled by PanOcean Management Limited (PanOcean), via Excorp Holdings N.V. and Pacific States Investment Limited, the intermediate and immediate holding companies of UTSB respectively. PanOcean is the trustee of a discretionary trust, the beneficiaries of which are members of the family of Ananda Krishnan Tatparanandam (TAK) and foundations including those for charitable purposes. Although PanOcean and TAK are deemed to have an interest in the shares of the Company through UTSBs deemed interest in BGSM and MCB, they do not have any economic or beneficial interest in the shares as such interest is held subject to the terms of the discretionary trust.
214
36
RELATED PARTIES (CONTINUED) TAK also has a deemed interest in the shares of the Company via an entity which is a direct shareholder of BGSM and held by companies ultimately controlled by TAK.
1
2 3 4 5 6 7
Subsidiary of ASTRO ALL ASIA NETWORKS plc (ASTRO), a wholly owned-subsidiary of Astro Holdings Sdn. Bhd., an associate of UTSB A major shareholder of BGSM, who has joint control over BGSM, the ultimate holding company of the Company Subsidiaries of MCB Associate of UTSB Subsidiary of UTSB A company controlled by TAK Subsidiary of the Company and associate of ASTRO. The transaction values and outstanding balances are eliminated in the consolidated financial statements The immediate holding company of the Company Company 2010 RM000 2009 RM000
Amount charged by a subsidiary: - management fees Payment on behalf of operating expenses and funds transferred: - to subsidiaries - by subsidiaries - by MCB
10,790
2,696
134,084 492 1,238
2,029 263 21,404
215

37
CHANGES IN ACCOUNTING POLICIES (a) Restatement of the statements of financial position as at 31 December 2009 and 31 December 2008 The following disclose the reclassifications that have been made in accordance with the transitional and new provisions of the FRS 117 to each line item in the Group statements of financial position for the financial year ended 31 December 2009 and 31 December 2008. Change in accounting policies As previously stated RM000
Note
Amendment to FRS 117 RM000
As restated RM000
Group At 31 December 2009 Property, plant and equipment Prepaid lease payments
15
4,555,204 6,571
6,571 (6,571)
4,561,775 0
At 31 December 2008 Property, plant and equipment Prepaid lease payments
15
186,470 264
264 (264)
186,734 0
(b) Restatement of the statement of cash flows for the financial year ended 31 December 2009 The following disclose the reclassifications that have been made in accordance with the transitional and new provisions of the FRS 107 to each line item in the Group statement of cash flows for the financial year ended 31 December 2009. Change in accounting policies As previously stated RM000 Group Cash flow from operating activities Cash flow from financing activities 1,244,976 603,074 104,846 (104,846) 1,349,822 498,228
Amendment to FRS 107 RM000
As restated RM000
216
38
CONTINGENT LIABILITIES In the normal course of business, the Group and the Company incur certain contingent liabilities arising from legal recourse sought by its customers. No material losses are anticipated as a result of these transactions. The following contingent liabilities have not been provided for in the financial statements, as it is not anticipated that any material liabilities will arise from these contingencies. Group 2010 RM000 Indemnity given to financial institutions - unsecured: (a) Royal Malaysian Customs (for bank guarantees in relation to clearance on import of goods) Malaysian Communications and Multimedia Commission (for performance guarantee in relation to 3G spectrum assignment) Others (for bank guarantees issued to mainly local authorities for the purpose of infrastructure works, utility companies and others) 2009 RM000
35,234
29,518
(b)
39,000
50,000
(c)
41,085 115,319
30,009 109,527
217

39
SUBSEQUENT EVENTS On 28 February 2011, the Group and the Company drew down term loans facilities of USD100 million and SGD70 million for general corporate funding purposes and/or financing the operating, capital expenditure and general working capital requirements of the Group. The Group and the Company entered into cross currency swaps on 28 February 2011 to hedge against fluctuation in the USD/RM exchange rate on the USD100 million term loans and SGD/RM exchange rate on the SGD70 million term loan. The initial exchange consists of: (a) the Group and the Company will pay RM in exchange for receiving USD at pre-determined exchange rates of RM3.048 to USD1.00 and RM3.050 to USD1.00 on its principal and interest on each USD50 million respectively and will pay KLIBOR plus a spread for receiving LIBOR plus a spread on the notional principal amount; and the Group and the Company will pay RM in exchange for receiving SGD at a pre-determined exchange rate of RM2.39 to SGD1.00 for its principal and interest on the SGD70 million term loan and will pay KLIBOR plus a spread for receiving Singapore Offer Rate plus a spread on the notional principal amount.
(b)
40
APPROVAL OF FINANCIAL STATEMENTS The financial statements have been approved for issue in accordance with a resolution of the Board of Directors on 20 April 2011.
218
SUPPLEMENTARY INFORMATION
DISCLOSURE PURSUANT TO BURSA MALAYSIA SECURITIES BERHAD LISTING REQUIREMENTS The following analysis of realised and unrealised retained earnings at the legal entity level is prepared in accordance with Guidance on Special Matter No.1, Determination of Realised and Unrealised Profits or Losses in the Context of Disclosure Pursuant to Bursa Malaysia Securities Berhad (Bursa Malaysia) Listing Requirements, as issued by the Malaysian Institute of Accountants whilst the disclosure at the group level is based on the prescribed format by the Bursa Malaysia. Group 2010 RM000 Realised Unrealised Total retained earnings Less: Consolidation adjustment Retained earnings as at 31 December 696,316 (538,676) 157,640 93,298 250,938 Company 2010 RM000 77,606 0 77,606 0 77,606
Comparative figures are not required in the first financial year of complying with the realised and unrealised profit/losses disclosure. The disclosure of realised and unrealised profits/(losses) above is solely for compliance with the directive issued by the Bursa Malaysia and should not be used for any other purpose.
219
STATEMENT BY DIRECTORS
pursuant to Section 169(15) of the Companies act, 1965
We, Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda and Sandip Das, being two of the Directors of Maxis Berhad, do hereby state that, in the opinion of the Directors, the accompanying financial statements set out on pages 123 to 218 are drawn up in accordance with MASB Approved Accounting Standards in Malaysia for Entities Other than Private Entities and the Companies Act, 1965 in Malaysia so as to give a true and fair view of the financial position of the Group and of the Company as at 31 December 2010 and of their financial performance and cash flows for the year then ended. The supplementary information set out on page 219 have been prepared in accordance with the Guidance on Special Matter No.1, Determination of Realised and Unrealised Profits or Losses in the Context of Disclosure Pursuant to Bursa Malaysia Securities Berhad Listing Requirements, as issued by the Malaysian Institute of Accountants. Signed on behalf of the Board of Directors in accordance with their resolution dated 20 April 2011.
RAJA TAN SRI DATO SERI ARSHAD BIN RAJA TUN UDA DIRECTOR
SANDIP DAS DIRECTOR
Kuala Lumpur
220
STATUTORY DECLARATION
pursuant to Section 169(16) of the Companies act, 1965
I, Rossana Annizah bt Ahmad Rashid, the officer primarily responsible for the financial management of Maxis Berhad, do solemnly and sincerely declare that the financial statements set out on pages 123 to 218 and supplementary information set out on page 219 are, to the best of my knowledge and belief, correct, and I make this solemn declaration conscientiously believing the same to be true, and by virtue of the provisions of the Statutory Declarations Act, 1960.
ROSSANA ANNIzAH BT AHMAD RASHID
Subscribed and solemnly declared by the above named Rossana Annizah bt Ahmad Rashid at Kuala Lumpur in Malaysia on 20 April 2011, before me.
AHMAD B. LAYA (No.: W 259) COMMISSIONER FOR OATHS
221
INDEPENDENT AUDITORS REPORT

to the members of maxis berhad (incorporated in malaysia) (Company no. 867573-a)
REPORT ON THE FINANCIAL STATEMENTS We have audited the financial statements of Maxis Berhad on pages 123 to 218 which comprise the statements of financial position as at 31 December 2010 of the Group and of the Company, and the statements of income, comprehensive income, changes in equity and cash flows of the Group and of the Company for the year then ended, and a summary of significant accounting policies and other explanatory notes, as set out on Notes 1 to 40. Directors Responsibility for the Financial Statements The directors of the Company are responsible for the preparation of financial statements that give a true and fair view in accordance with MASB Approved Accounting Standards in Malaysia for Entities Other than Private Entities and the Companies Act, 1965, and for such internal control as the directors determine are necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. Auditors Responsibility Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with approved standards on auditing in Malaysia. Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance whether the financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on our judgment, including the assessment of risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, we consider internal control relevant to the entitys preparation of financial statements that give a true and fair view in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entitys internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the directors, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Opinion In our opinion, the financial statements have been properly drawn up in accordance with MASB Approved Accounting Standards in Malaysia for Entities Other than Private Entities and the Companies Act, 1965 so as to give a true and fair view of the financial position of the Group and of the Company as of 31 December 2010 and of their financial performance and cash flows for the year then ended.
222
REPORT ON OTHER LEGAL AND REGULATORY REQUIREMENTS In accordance with the requirements of the Companies Act, 1965 in Malaysia, we also report the following: (a) In our opinion, the accounting and other records and the registers required by the Act to be kept by the Company and its subsidiaries of which we have acted as auditors have been properly kept in accordance with the provisions of the Act. We have considered the financial statements and the auditor's report of the subsidiary of which we have not acted as auditors, which is indicated in note 18 to the financial statements. We are satisfied that the financial statements of the subsidiaries that have been consolidated with the Companys financial statements are in form and content appropriate and proper for the purposes of the preparation of the financial statements of the Group and we have received satisfactory information and explanations required by us for those purposes. The audit reports on the financial statements of the subsidiaries did not contain any qualification or any adverse comment made under Section 174(3) of the Act.
(b)
(c)
(d)
OTHER REPORTING RESPONSIBILITIES The supplementary information set out on page 219 is disclosed to meet the requirement of Bursa Malaysia Securities Berhad and is not part of the financial statements. The directors are responsible for the preparation of the supplementary information in accordance with Guidance on Special Matter No. 1, Determination of Realised and Unrealised Profits or Losses in the Context of Disclosure Pursuant to Bursa Malaysia Securities Berhad Listing Requirements, as issued by the Malaysian Institute of Accountants (MIA Guidance) and the directive of Bursa Malaysia Securities Berhad. In our opinion, the supplementary information is prepared, in all material respects, in accordance with the MIA Guidance and the directive of Bursa Malaysia Securities Berhad.
OTHER MATTERS This report is made solely to the members of the Company, as a body, in accordance with Section 174 of the Companies Act, 1965 in Malaysia and for no other purpose. We do not assume responsibility to any other person for the content of this report.
PRICEWATERHOUSECOOPERS (No. AF: 1146) Chartered Accountants
UTHAYA KUMAR S/O K.VIVEKANANDA (No. 1455/06/12 (J)) Chartered Accountant
Kuala Lumpur 20 April 2011
223
Analysis of Shareholdings
SIZE OF SHAREHOLDINGS
As At 5 April 2011
Share Capital Authorised Issued and paid-up Class of Shares Voting Right : : : : RM1,200,000,000 divided into 12,000,000,000 ordinary shares of RM0.10 each RM750,000,000 divided into 7,500,000,000 ordinary shares of RM0.10 each Ordinary Shares of RM0.10 each One vote per ordinary share
Size of Holdings
No. of Shareholders 238 31,207 26,252 4,094 578 1 62,370
% of Shareholders 0.38 50.04 42.09 6.56 0.93 0.00 100.00
No. of Shares Held 1,839 29,966,235 105,913,913 115,428,543 1,998,689,470 5,250,000,000 7,500,000,000
% of Issued Shares 0.00 0.40 1.41 1.54 26.65 70.00 100.00
Less than 100 100 - 1000 1001 - 10000 10001 - 100000 100001 - 374999999 (*) 375000000 and above (**) Total
* Less than 5% of issued holdings ** 5% and above of issued holdings

Note: Information in the above table is based on Record of Depositors dated 5 April 2011.
224
mAxiS berhAd AnnuAl report 2010
Analysis of Shareholdings Distribution Table According To
CATEGORY OF SHAREHOLDERS
As At 5 April 2011
Category of Shareholders
No. of Shareholders 56,197 70 4 500 7 5,592 62,370
% of Shareholders 90.10 0.11 0.01 0.80 0.01 8.97 100.00
No. of Shares Held 226,030,828 934,050,600 245,000 5,292,313,900 23,760,200 1,023,599,472 7,500,000,000
% of Issued Shares 3.01 12.45 0.00 70.56 0.32 13.65 100.00
Individuals Bank / Finance Companies Investment Trusts / Foundations / Charities Other Types of Companies Government Agencies / Institutions Nominees Total
225
DIRECTORS INTEREST IN SHARES

As At 5 April 2011
Based on the Register of Directors' Shareholdings, the interests of the Directors in the shares of the Company (both direct and indirect) as at 5 April 2011 are as follows:
Number of Ordinary Shares of RM0.10 each in Maxis (Maxis Shares) Direct* Name Raja Tan Sri Dato Seri Arshad bin Raja Tun Uda Robert William Boyle Dato Mokhzani bin Mahathir Asgari bin Mohd Fuad Stephens Ghassan Hasbani Dr. Zeyad Thamer H. AlEtaibi Dr. Fahad Hussain S. Mushayt Augustus Ralph Marshall Chan Chee Beng Sandip Das 750,000 100,000 750,000 750,000 750,000 750,000 750,000
(2) (1) (1) (1) (2)
% of Issued Shares
Indirect
Direct
Indirect
0.01
#
0.01 0.01 0.01 0.01 0.01
* Subscription of maxis Shares under the preferential share allocation scheme pursuant to initial public offering of maxis
# (1) (2)
Negligible Held through a nominee, namely CIMSEC Nominees (Tempatan) Sdn Bhd Held through a nominee, namely CIMSEC Nominees (Asing) Sdn Bhd
226
30 LARGEST SHAREHOLDERS
As At 5 April 2011
No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16.
Name Maxis Communications Berhad Citigroup Nominees (Tempatan) Sdn Bhd Employees Provident Fund Board Amanahraya Trustees Berhad Skim Amanah Saham Bumiputera Kumpulan Wang Persaraan (Diperbadankan) Amanahraya Trustees Berhad Amanah Saham Malaysia Amanahraya Trustees Berhad Amanah Saham Wawasan 2020 Amanahraya Trustees Berhad Amanah Saham Didik Cartaban Nominees (Asing) Sdn Bhd Exempt AN For State Street Bank & Trust Company (West CLT OD67) Citigroup Nominees (Tempatan) Sdn Bhd Exempt AN For Prudential Fund Management Berhad Valuecap Sdn Bhd HSBC Nominees (Asing) Sdn Bhd BBH And Co Boston For Vanguard Emerging Markets Stock Index Fund Amanahraya Trustees Berhad As 1Malaysia HSBC Nominees (Asing) Sdn Bhd Exempt AN For The Bank Of New York Mellon (Mellon Acct) Lembaga Tabung Haji Malaysia Nominees (Tempatan) Sendirian Berhad Great Eastern Life Assurance (Malaysia) Berhad (Par 1) Citigroup Nominees (Tempatan) Sdn Bhd Exempt AN For American International Assurance Berhad
No. of Shares Held 5,250,000,000 358,216,700 322,000,000 185,388,900 109,644,900 87,025,000 59,721,400 48,776,100 41,246,000 39,802,000 36,086,150 35,129,000 33,945,800 32,748,900 29,253,700 19,366,000
% 70.00 4.78 4.29 2.47 1.46 1.16 0.80 0.65 0.55 0.53 0.48 0.47 0.45 0.44 0.39 0.26
227
30 LARGEST SHAREHOLDERS
As At 5 April 2011 Continued
No. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30.
Name Permodalan Nasional Berhad HSBC Nominees (Asing) Sdn Bhd Exempt AN For JPMorgan Chase Bank, National Association (U.A.E.) Lembaga Tabung Angkatan Tentera HSBC Nominees (Asing) Sdn Bhd Exempt AN For JPMorgan Chase Bank, National Association (U.S.A.) HSBC Nominees (Asing) Sdn Bhd TNTC For Mondrian Emerging Markets Equity Fund L.P. DB (Malaysia) Nominee (Tempatan) Sendirian Berhad Exempt AN For Deutsche Trustees Malaysia Berhad (MYETF-DJIM25) CIMSEC Nominees (Tempatan) Sdn Bhd CIMB For Gegas Cekap Sdn Bhd (PB) CIMSEC Nominees (Tempatan) Sdn Bhd CIMB For Tiara Getaway Sdn. Bhd. (PB) HSBC Nominees (Asing) Sdn Bhd Exempt AN for JPMorgan Chase Bank, National Association (NORGES BK NLEND) Amanahraya Trustees Berhad Public Islamic Dividend Fund Citigroup Nominees (Tempatan) Sdn Bhd Employees Provident Fund Board (CIMB PRIN) CIMSEC Nominees (Asing) Sdn Bhd CIMB For Full Blossom Investments Limited (PB) CIMSEC Nominees (Asing) Sdn Bhd CIMB For Sage Vision Investments Limited (PB) Pertubuhan Keselamatan Sosial
No. of Shares Held 19,035,400 18,582,000 17,663,000 13,185,850 12,281,000 10,212,800 10,000,000 10,000,000 9,866,700 9,507,000 9,181,000 7,500,000 7,500,000 6,261,200
% 0.25 0.25 0.24 0.18 0.16 0.14 0.13 0.13 0.13 0.13 0.12 0.10 0.10 0.08
228
INFORmATION ON SubSTANTIAL SHAREHOLDERS

As At 5 April 2011
The shareholders holding more than 5% interest, direct and indirect, in the ordinary shares of RM0.10 each in the Company (Shares) based on the Register of Substantial Shareholders of the Company as at 5 April 2011 are as follows:
Direct No. of Shares Held Maxis Communications Berhad (MCB) Binariang GSM Sdn Bhd (BGSM)(1) Usaha Tegas Equity Sdn Bhd (UTE)(2) Usaha Tegas Sdn Bhd (Usaha Tegas)(3) Pacific States Investment Limited (PSIL)(4) Excorp Holdings N.V. (Excorp)(5) PanOcean Management Limited (PanOcean)(5) Ananda Krishnan Tatparanandam (TAK)(6) Harapan Nusantara Sdn Bhd (Harapan Nusantara)(7) Tun Haji Mohammed Hanif bin Omar (Tun Hanif)(8) Dato Haji Badri bin Haji Masri (Dato Badri)(8) Mohamad Shahrin bin Merican (Shahrin Merican)(8) STC Malaysia Holding Ltd (STCM)(9) STC Asia Telecom Holding Ltd (STCAT)(10) Saudi Telecom Company (Saudi Telecom)(11) Public Investment Fund (PIF)(12) Employee Provident Fund Board ("EPF") 5,250,000,000 11,000 360,166,700 %
indirect No. of Shares Held 5,250,000,000 5,250,000,000 5,250,000,000 5,250,000,000 5,250,000,000 5,250,000,000 5,250,000,000 5,250,000,000 5,250,000,000 5,250,000,000 5,250,000,000 5,250,000,000 5,250,000,000 5,250,000,000 5,250,000,000 17,328,300(13) %
70 * 4.80
70 70 70 70 70 70 70 70 70 70 70 70 70 70 70 0.23
229
INFORmATION ON SubSTANTIAL SHAREHOLDERS

As At 5 April 2011 Continued
Notes: * 1. 2. Negligible BGSMs deemed interest in all of the Shares arises by virtue of its direct equity interests of 100% in MCB. UTEs deemed interest in all of the Shares arises by virtue of its direct equity interest of 100% in each of Wilayah Bintang Sdn Bhd, Tegas Mahsuri Sdn Bhd, Besitang (M) Sdn Bhd and Besitang Utara Sdn Bhd which in turn wholly-own Wilayah Resources Sdn Bhd, Tegas Puri Sdn Bhd, Besitang Barat Sdn Bhd and Besitang Selatan Sdn Bhd (collectively, UT Subsidiaries) respectively. The UT Subsidiaries hold in aggregate 37% direct equity interest in BGSM, and therefore via such aggregate interest, UTE has a deemed interest over all the Shares held by MCB. See Note (1) above for BGSMs interest in the Shares. Usaha Tegas is deemed to have an interest in all of the Shares in which UTE has an interest, by virtue of Usaha Tegas being entitled to exercise 100% of the votes attached to the voting shares of UTE. See Note (2) above for UTEs interest in the Shares. PSIL is deemed to have an interest in all of the Shares in which Usaha Tegas has an interest, by virtue of PSIL being entitled to exercise 99.999% of the votes attached to the voting shares of Usaha Tegas. See Note (3) above for Usaha Tegas interest in the Shares. The shares in PSIL are held by Excorp which is in turn held by PanOcean. See Note (4) above for PSILs interest in the Shares. PanOcean is the trustee of a discretionary trust, the beneficiaries of which are members of the family of TAK and foundations including those for charitable purposes. Although PanOcean and TAK are deemed to have an interest in the Shares in which PSIL has an interest, they do not have any economic or beneficial interest over such shares, as such interest is held subject to the terms of the discretionary trust. TAK is deemed to have an interest in the Shares by virtue of: a. b. his deemed interest in PanOcean. See Note (5) above for PanOceans interest in the Shares; his controlling interest in Eridanes International N.V. (EINV), the immediate holding company of East Asia Telecommunications Ltd (EAT), Global Multimedia Technologies (BVI) Ltd (GMT) and Worldwide Communications Technologies Ltd (WCT) which in turn collectively own Maxis Holdings Sdn Bhd (MHSB). EINV has a 53.50% equity interest in Shield Estate N.V. (SENV) via MHSB; his controlling interest in MAI Holdings Sdn Bhd (MAIH), the immediate holding company of Pacific Fortune Sdn. Bhd which in turn has a direct equity interest of 100% in each of Ria Utama Sdn. Bhd. (RUSB) and Tetap Emas Sdn. Bhd. (TESB) respectively. MAIH has a 34.27% equity interest in SENV via RUSB and TESB; and his controlling interest in MAI Sdn. Berhad (MAI), the immediate holding company of Terang Equity Sdn Bhd, which in turn has a direct equity interest of 100% in Wangi Terang Sdn Bhd (WTSB). MAI has a 12.23% equity interest in SENV via WTSB, and SENV has an 8% equity interest in BGSM which in turn wholly-owns MCB. MCB owns 70% direct equity interest in the Company.
3.
4.
5.
6.
c.
d.
7.
Harapan Nusantara is deemed to have an interest in all of the Shares in which Mujur Anggun Sdn Bhd, Cabaran Mujur Sdn Bhd, Anak Samudra Sdn Bhd, Dumai Maju Sdn Bhd, Nusantara Makmur Sdn Bhd, Usaha Kenanga Sdn Bhd and Tegas Sari Sdn Bhd (collectively, Harapan Nusantara Subsidiaries) have an interest, by virtue of Harapan Nusantara being entitled to control the exercise of 100% of the votes attached to the voting shares in each of the Harapan Nusantara Subsidiaries. The Harapan Nusantara Subsidiaries hold in aggregate 30% direct equity interest in BGSM and therefore, via such aggregate interest, Harapan Nusantara has a deemed interest over all the Shares held by MCB. See Note (1) above for BGSMs interest in the Shares. The Shares held via the Harapan Nusantara Subsidiaries are held under discretionary trusts for Bumiputera objects. As such, Harapan Nusantara does not have any economic interest in the Shares via the Harapan Nusantara Subsidiaries, as such interest is held subject to the terms of the discretionary trusts for Bumiputera objects.
8.
Deemed to have an interest in the Shares in which Harapan Nusantara has an interest, by virtue of his 25% direct equity interest in Harapan Nusantara. However, he does not have any economic interest in the Shares held via the Harapan Nusantara Subsidiaries as such interest is held subject to the terms of the discretionary trusts for Bumiputera objects. See Note (7) above for the Harapan Nusantaras interest in the Shares. STCM is deemed to have an interest in the Shares by virtue of its direct 25% equity interest in BGSM. See Note (1) above for BGSMs interest in the Shares.
9.
230
10.
STCAT is deemed to have an interest in all of the Shares in which STCM has an interest, by virtue of its direct 100% equity interest in STCM. See Note (9) above for STCMs interest in the Shares. Saudi Telecom is deemed to have an interest in all of the Shares in which STCAT has an interest, by virtue of its direct 100% equity interest in STCAT. See Note (10) above for STCATs interest in the Shares. PIF is deemed to have an interest in all of the Shares in which Saudi Telecom has an interest, by virtue of its direct 70% equity interest in Saudi Telecom. See Note (11) above for Saudi Telecoms interest in the Shares. EPF is deemed to have an interest in 17,328,300 Shares held through nominees.
11.
12.
13.
231
other information
LIST OF PROPERTIES HELD bY mAxIS bERHAD

As At 31 december 2010
Item
Postal Address
Approximate Age of Building
Tenure / Date of Acquisition
Remaining Lease Period (Expiry of Lease)
Current Use
Land Area (sq metre)
Built-up Area (sq metre)
Net Book Value as at 31 Dec 2010 (RM000) 22,775
1.
Plot 12155 (Lot 13), Jalan Delima 1/1 Subang Hi - Tech Industrial Park 40000 Shah Alam Selangor Lot 4059, Jalan Riang 20 Taman Gembira Industrial Estate 81100 Johor Bahru
15 years
Freehold 9 May 1994
Telecommunications operations centre and office Telecommunications operations centre and office Telecommunications operations centre and office
11,235
10,061
2.
18 years
Freehold 21 July 1994
2,201
2,531
5,154
Lot 4046, Jalan Riang 20 Taman Gembira Industrial Estate 81100 Johor Bahru
2,041
1,546
3.
Lot 2537 & 2538, Lorong Jelawat 6 Kawasan Perusahan Seberang Jaya 13700 Seberang Jaya Penang PT 31093, Taman Perindustrian Tago Jalan KL - Sg.Buluh Mukim Batu Gombak No.1, Taman Perindustrial Subang (Lion Industrial Park), Seksyen 22 40000 Shah Alam Selangor Lot 943 & 1289 (No.Lot Pemaju - 46) Rawang Integrated Industrial Park Selangor
14 years
Leasehold 5 January 1995
63 years (18 August 2073)
Telecommunications operations centre and office Central technical office
3,661
2,259
6,777
4.
13 years
2,830
3,290
2,672
5.
16 years
Freehold 24 October 1995
Warehouse
17,721
1,886
8,520
6.
13 years
Freehold 12 April 1997
Central technical office
10,611
1,535
3,367
232
Item
Postal Address
Approximate Age of Building
Tenure / Date of Acquisition
Remaining Lease Period (Expiry of Lease)
Current Use
Land Area (sq metre)
Built-up Area (sq metre)
Net Book Value as at 31 Dec 2010 (RM000) 1,358
7.
8101, Taman Desa Jasmin Block 12B, Bandar Baru Nilai Labu, Negeri Sembilan Lot 25, Lorong Burung Keleto Inanam Ind. Estate, Inanam 88450 Kota Kinabalu Sabah Lot 2323, Off Jalan Daya Pending Industrial Estate, Bintawa 93450 Kuching Sarawak Lot 11301, Jalan Lebuhraya Kuala Lumpur - Seremban Batu 8, Mukim Petaling 57000 Kuala Lumpur No. 26, Jalan Perdagangan 10 Taman Universiti 81300 Skudai Johor Darul Takzim
13 years
Freehold 28 December 1996
Central technical office Telecommunications operations centre and office Telecommunications operations centre and office Telecommunications operations centre and office BTS
2,378
1,736
8.
10 years
Leasehold 11 May 2000
86 years (31 December 2096)
16,149
3,372
9,837
9.
10 years
Leasehold 32 years 28 September 2000 (17 February 2042)
10,122
3,382
19,596
10.
11 years
Sub-Lease 9 August 1999
15 years (28 July 2025)
11,592
5,634
17,303
11.
16 years
Freehold 2 March 1995
2,294
409
1,136
Note: Revaluation of properties have not been carried out on any of the above properties to date.
233
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DISCLOSuRE OF RECuRRENT RELATED PARTY TRANSACTIONS
At an Extraordinary General Meeting held on 15 June 2010, Maxis Berhad ("Maxis" or "the Company") obtained a mandate from its shareholders (Shareholders Mandate) for recurrent related party transactions (RRPTs) of a revenue or trading nature. Under the Main Market Listing Requirements of Bursa Malaysia Securities Berhad such Shareholders Mandate is subject to disclosure in the Annual Report of RRPTs conducted pursuant to the mandate during the financial year ended 31 December 2010 where the aggregate value of such RRPTs is equal to or more than RM1 million or 1% of the relevant percentage ratio for such transactions, whichever is the higher. Set out below are all the RRPTs for which Shareholders' Mandate had been obtained together with a breakdown of the aggregate value of the RRPTs which had been conducted pursuant to the Shareholders' Mandate. To facilitate reference, mandated RRPTs which had not been conducted in 2010 or whose aggregate values had been below the prescribed thresholds have also been included.
No
Company in the Maxis Group Involved
Transacting Parties
Nature of Transaction
Interested Related Parties
Nature of Relationship
Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) 161
Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) 130
Aggregate Value of Transactions Incurred During the Financial Year (RM000) 291
1.
Maxis Mobile Services Sdn Bhd (MMSSB)
Airtime Management and Programming Sdn Bhd (AMP)
Provision of services and content to MMSSB to provide premium SMS/WAP/MMS content to Maxis subscribers
Major Shareholders Usaha Tegas Sdn Bhd (UTSB), Pacific States Investment Limited (PSIL), Excorp Holdings N.V. (Excorp), PanOcean Management Limited (PanOcean), Ananda Krishnan Tatparanandam (TAK), Tun Haji Mohammed Hanif bin Omar (THO), Dato Haji Badri bin Haji Masri (Dato Badri) and Mohamad Shahrin bin Merican (MSM) Director Augustus Ralph Marshall (ARM)
Please refer to Note 1
2.
MMSSB
AMP
Provision of voice contents for voice portal services to MMSSB
Major Shareholders UTSB, PSIL, Excorp, PanOcean, TAK, THO, Dato Badri and MSM Director ARM
NA
Nil
Nil
3.
MMSSB
Digital Five Sdn Bhd (DFSB)
Provision for External Content Provider Aggregator services to MMSSB which enable premium SMS/WAP/MMS/CRT/3G content to Maxis subscribers by linking their content server to Maxis SMSC, WAP gateway, MMSC and E-STK
NA
Nil
Nil
236
No
Transacting Parties
Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) 2,872
Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) 5,318
Aggregate Value of Transactions Incurred During the Financial Year (RM000) 8,190
4.
MMSSB
DFSB
Provision of services and content to MMSSB to promote services via SMS/WAP/MMS
5.
MMSSB
DFSB
Provision of use of WAP-STK platform that allows subscribers to request/send services/ contents via SMS and/or acquisition of technology by MMSSB
Major Shareholders UTSB, PSIL, Excorp, PanOcean, TAK, THO, Dato Badri and MSM Director ARM Major Shareholders UTSB, PSIL, Excorp, PanOcean, TAK, THO, Dato Badri and MSM Director ARM
164
141
305
6.
MMSSB
DFSB
Provision of Electronic Bill Presentment and payment services (including enhancements) by MMSSB
213
234
447
7.
Maxis Mobile Sdn Bhd (MMSB)
MEASAT Broadcast Network Systems Sdn Bhd (MBNS)
Rental payable on monthly basis to MMSB for usage of Maxis contact centre located at Menara Sunway as MBNS backup call centre
8.
Maxis Broadband Sdn Bhd (MBSB)
MBNS
Provision of 1300 Inbound telephony solutions by MBSB
1,752
2,109
3,861
237
other information

Continued
Company in the Maxis Group Involved Transacting Parties Nature of Transaction Interested Related Parties Nature of Relationship Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) 3,172 Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) 8,568 Aggregate Value of Transactions Incurred During the Financial Year (RM000) 11,740
No
9.
MBSB
MBNS
Provision of managed communication services by MBSB
10.
MBSB
MBNS, DFSB and ASTRO ALL ASIA NETWORKS plc (ASTRO)s affiliates
Provision of VSAT services by MBSB
36
81
117
11.
MBSB
MBNS and Astro's affiliates
Provision of secured location and internet bandwidth by MBSB for MBNS online business and solution needs
Nil
355
355
12.
MMSSB
MBNS
Provision of services and content to MMSSB to provide premium SMS/WAP/MMS content to Maxis subscribers
Nil
Nil
Nil
13.
MMSSB
MBNS
Sponsorship of Golf Tournament organised by MMSSB
NA
Nil
Nil
14.
MMSSB
MBNS
Purchase of services by MMSSB development of video streaming services across 2.5G and 3G Network including platform/ hosting fee, video content fee and production fee Provision of leased circuits/DIA/ Metro-E by MBSB
Major Shareholders UTSB, PSIL, Excorp, PanOcean, TAK, THO, Dato Badri and MSM Director ARM Major Shareholders UTSB, PSIL, Excorp, PanOcean, TAK, THO, Dato Badri and MSM Director ARM
913
537
1,450
15.
MBSB
MBNS, DFSB, AMP and ASTROs affiliates
2,181
3,661
5,842
238
No
Transacting Parties
Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) Nil
Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) Nil
Aggregate Value of Transactions Incurred During the Financial Year (RM000) Nil
16.
MMSSB
ASTRO Entertainment Sdn Bhd (AESB)
Provision of services and contents to MMSSB to provide premium SMS/WAP/MMS content to Maxis subscribers
17.
MBSB
Kristal-Astro Sdn Bhd (KASB)
Provision of VSAT services and IPLC solutions by MBSB
57
65
122
18.
MMSSB
Maestro Talent and Management Sdn Bhd (Maestro)
Provision of services and contents to MMSSB to provide premium SMS/WAP/MMS content to Maxis subscribers
15
19.
MBSB
MBNS, ASTRO and/or its affiliates
Provision of bandwidth solutions by MBSB
Nil
1,177
1,177
20.
MMSSB
MBNS
Sponsorship of events organised/ aired by MBNS
9,100
24,230
33,330
21.
MMSSB
MBNS
Provision of mobile and online content and related services by MBNS
3,900
10,384
14,284
22.
MBSB
AMP
Provision of leased line services/ DIA/ Metro-E by MBSB
118
NA
118
Aggregate Value of Transactions with ASTRO Group
24,650
57,003
81,653
239
other information

Continued
Company in the Maxis Group Involved Transacting Parties Nature of Transaction Interested Related Parties Nature of Relationship Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) 301 Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) 429 Aggregate Value of Transactions Incurred During the Financial Year (RM000) 730
No
23.
MMSB
Tanjong City Centre Property Management Sdn Bhd (TCCPM)
Rental of signage space at both sides of the facade of Menara Maxis by MMSB and Maxis naming rights to the building payable on monthly basis
Major Shareholders UTSB, PSIL, Excorp, PanOcean, TAK and MSM Directors Asgari bin Mohd Fuad Stephens (Asgari), ARM and Chan Chee Beng (CCB) Major Shareholders UTSB, PSIL, Excorp, PanOcean, TAK and MSM Directors Asgari, ARM and CCB
24.
MMSB
TCCPM
Rental and service charge payable on monthly basis by MMSB for an approximately 16,000 sq.ft. at Levels 24 and 25, Menara Maxis
695
734
1,429
25.
MMSB
TCCPM
Rental and service charge payable on monthly basis by MMSB for an approximately 190,000 sq.ft. at Levels 8 and 10 to 23, Menara Maxis
Major Shareholders UTSB, PSIL, Excorp, PanOcean, TAK and MSM Directors Asgari, ARM and CCB
13,150
13,868
27,018
26.
MMSB
TCCPM
Rental and service charge payable on monthly basis by MMSB for an approximately 8,000 sq.ft. at Ground Floor, Menara Maxis
863
1,171
2,034
27.
MMSSB
TGV Cinema Sdn Bhd (TGV)
Provision of e-money service by MMSSB that allows users to make payment for products and services via mobile phones
Nil
Nil
Nil
28.
MMSSB
TGV
Provision of mobile payment solutions to MMSSB
NA
Nil
Nil
29.
MMSSB
TGV
3-dimensional (3D) equipment sponsorship by MMSSB
NA
Nil
Nil
240
No
Transacting Parties
Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) NA
Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) Nil
Aggregate Value of Transactions Incurred During the Financial Year (RM000) Nil
30.
MMSSB
TGV
Purchase of movie tickets by MMSSB subsidized for high value Maxis One Club customers
31.
MMSSB
Pan Malaysian Pools Sdn Bhd (PMP)
Provision of e-money service by MMSSB that allows users to make payment for products and services via mobile phones
NA
Nil
Nil
32.
MBSB
PMP and/or its affiliates
Provision of leased circuits by MBSB
Nil
Nil
Nil
33.
Maxis and/or its affiliates
Provision of mobile wireless solutions by Maxis and/or its affiliates
Nil
Nil
Nil
34.
MBSB
Provision of secured location and internet bandwidth by MBSB for PMP and/or its affiliates online business and solution needs
NA
Nil
Nil
35.
MBSB
Tanjong and/or its affiliates
Provision of leased line services/DIA/ Metro-E/ MPLS by MBSB
Nil
Nil
Nil
Aggregate Value of Transactions with Tanjong Group
15,009
16,202
31,211
241
other information

Continued
Company in the Maxis Group Involved Transacting Parties Nature of Transaction Interested Related Parties Nature of Relationship Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) 8,035 Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) 8,912 Aggregate Value of Transactions Incurred During the Financial Year (RM000) 16,947
No
36.
MBSB
MEASAT Satellite Systems Sdn Bhd (MSS)
Rental of assets Transponder lease rentals payable on quarterly basis by MBSB
Major Shareholders TAK and THO Directors ARM and CCB
37.
MBSB
MSS
Rental of assets Lease rentals of NSS Ku Band earth station facility payable on monthly basis by MBSB
280
317
597
38.
MBSB
MSS
Rental of premises Rental payable on monthly basis by MBSB for BTS site
13
15
28
39.
MBSB
MSS
Rental of assets Lease rentals of MSS teleport facility payable on quarterly basis by MBSB
471
529
1,000
40.
MBSB
MSS
Participation in IP Transit Project between MBSB and MSS where MBSB provides internet bandwidth pipe to MSS for MSS customers Provision of bandwidth solutions by MBSB
Major Shareholders TAK and THO Directors ARM and CCB Major Shareholders TAK and THO Directors ARM and CCB
426
499
925
41.
MBSB
MSS
NA
Nil
Nil
42.
MBSB
MSS
Rental of assets Transponder (Global Beam) lease rentals for satellite services payable on quarterly basis by MBSB Provision of leased line services/DIA/ Metro-E or any related IP solutions by MBSB
Major Shareholders TAK and THO Directors ARM and CCB Major Shareholders TAK and THO Directors ARM and CCB
NA
846
846
43.
MBSB
MSS
NA
16
16
44.
MBSB
MEASAT Global Berhad (MGB) and/or its affiliates
Provision of leased circuits by MBSB
Nil
Nil
Nil
Aggregate Value of Transactions with MGB Group
9,225
11,134
20,359
242
No
Transacting Parties
Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) 23
Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) 3
Aggregate Value of Transactions Incurred During the Financial Year (RM000) 26
45.
MMSB and/or its affiliates
UT Hospitality Services Sdn Bhd (UTHSB)
Provision of food and beverage services at Level 24 to MMSB and/ or its affiliates and rental of space at Level 24 and auditorium at Level 25, Menara Maxis for internal and external briefings and promotions by MMSB and/or its affiliates Provision of business voice services by MBSB
Major Shareholders UTSB, PSIL, Excorp, PanOcean, TAK and MSM Directors ARM and CCB
46.
MBSB
UTSB, UTSB Management Sdn Bhd (UTSBM), UT Projects Sdn Bhd (UTP), UT Energy Services Sdn Bhd (UTESSB) and/or its affiliates UTHSB
Nil
Nil
Nil
47.
MMSB and/or its affiliates
Provision of facilities and amenities at Levels 24 and 25, Menara Maxis to MMSB
NA
Nil
Nil
48.
MBSB
UTSB and/or its affiliates
Provision of equipment and business voice value added services by MBSB
Nil
Nil
Nil
49.
MMSB
UTSBM and/or its affiliates
Engagement of UTSBM and/or its affiliates to provide strategic consultancy services
11,958
14,292
26,250
50.
MBSB
UTSBM
Provision of leased circuits/DIA and Metro-E by MBSB
123
146
269
51.
MMSSB
SRG Asia Pacific Sdn Bhd (SRGAP)
Purchase of services the provision of call handling and other telemarketing services to MMSSB
11,201
11,449
22,650
243
other information

Continued
Company in the Maxis Group Involved Transacting Parties Nature of Transaction Interested Related Parties Nature of Relationship Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) 97 Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) 116 Aggregate Value of Transactions Incurred During the Financial Year (RM000) 213
No
52.
MBSB
SRGAP
Provision of leased line services/DIA and Metro-E by MBSB
53.
SRGAP
Provision of mobility services - SMS/ Enterprise SMS by Maxis and/or its affiliates
Nil
Nil
Nil
54.
MBSB
SRGAP
Provision of 1300 toll free and call centre project by MBSB
99
126
225
55.
MBSB
SRGAP
Provision of Maxis IP Contact Centre Services by MBSB
NA
Nil
Nil
56.
Bumi Armada Berhad (BAB)
Provision by Maxis and/or its affiliates of: - VSAT services - Internet and email infrastructure - 8Mbps Metro-E
Major Shareholders UTSB, PSIL, Excorp, PanOcean and TAK Director CCB Major Shareholders UTSB, PSIL, Excorp, PanOcean and TAK Director CCB
Please refer to Note 5 Nil Nil 28 Nil Nil Nil Nil Nil 28
57.
MBSB
BAB and/or its affiliates
Provision of leased line services/DIA/ Metro-E by MBSB
64
Nil
64
58.
Maxis International Sdn Bhd (MISB)
Mobitel (Private) Limited (Mobitel)
Interconnect revenue to MISB Interconnect expenses paid by MISB
Major Shareholders UTSB, PSIL, Excorp, PanOcean and TAK Directors CCB and Sandip Das ("SD")
1 1,056
564 1,231
565 2,287
244
No
Transacting Parties
Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) NA NA
Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) 47 311
Aggregate Value of Transactions Incurred During the Financial Year (RM000) 47 311
59.
MMSSB
Mobitel
Roaming partner revenue to MMSSB Roaming partner expenses paid by MMSSB
Major Shareholders UTSB, PSIL, Excorp, PanOcean and TAK Directors CCB and SD
60.
MISB
Sri Lanka Telecom PLC (SLT)
Major Shareholders UTSB, PSIL, Excorp, PanOcean and TAK Directors CCB and SD
981 5,526
908 5,154
1,889 10,680
Aggregate Value of Transactions with UTSB Group and its affiliates
31,157
34,347
65,504
61.
MMSB
UMTS (Malaysia) Sdn Bhd (UMTS)
Provision of corporate support services by MMSB. Corporate support services include services such as support functions for accounting, regulatory, taxation, company secretarial and human resources matters, rental of office space, stationery & printing costs, repair & maintenance of office furniture & fittings, cleaning services for office buildings and rental of IT equipment Provision by MBSB as the mobile network operator to design, procure, build and operate a 3G network as per the service level agreement between MBSB and UMTS
Major Shareholders UTSB, PSIL, Excorp, PanOcean, TAK, THO, Dato Badri and MSM Directors Dr. Fahad, ARM, CCB, SD and RR
782
927
1,709
62.
MBSB
UMTS
Major Shareholders UTSB, PSIL, Excorp, PanOcean, TAK, THO, Dato Badri and MSM Directors Dr. Fahad, ARM, CCB, SD and RR
9,688
15,259
24,947
Aggregate Value of Transactions with UMTS, a 75% subsidiary of Maxis 63. MMSB Maxis Communications Berhad (MCB) Provision of corporate services by MMSB. Corporate support services include services such as support functions for accounting, regulatory, taxation, company secretarial and human resources matters, rental of office space, stationery & printing costs, repair & maintenance of office furniture & fittings, cleaning services for office buildings and rental of IT equipment Major Shareholders MCB, Binariang GSM Sdn Bhd ("BGSM"), Usaha Tegas Equity Sdn Bhd ("UTES"), UTSB, PSIL, Excorp, PanOcean, TAK, Harapan Nusantara Sdn Bhd ("HNSB"), THO, Dato' Badri, MSM, STC Malaysia Holding Ltd ("STCM"), STC Asia Telecom Holding Ltd ("STCAT"), Saudi Telecom Company ("STC") and Public Investment Fund ("PIF") Directors Eng. Saud, Dr. Fahad, GH, ARM, CCB and SD Please refer to Note 8
10,470 1,367
16,186 1,633
26,656 3,000
245
other information

Continued
Company in the Maxis Group Involved Transacting Parties Nature of Transaction Interested Related Parties Nature of Relationship Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) 7,340 11,825 Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) 30,237 29,941 Aggregate Value of Transactions Incurred During the Financial Year (RM000) 37,577 41,766
No
64.
MISB
Dishnet Wireless Limited (DWL) and/or Aircel Limited (Aircel Group)
Major Shareholders MCB, BGSM, UTES, UTSB, PSIL, Excorp, PanOcean, TAK, HNSB, THO, Dato' Badri, MSM, STCM, STCAT, STC and PIF Directors CCB and SD
65.
MMSSB
DWL
Roaming partner revenue to MMSSB Roaming partner expenses paid by MMSSB
85 482
1 10
86 492
66.
MMSSB
Aircel Limited and/ Roaming partner revenue to or its affiliates MMSSB Roaming partner expenses paid by MMSSB
NA NA
49 151
49 151
67.
MMSSB
Bridge Mobile Pte Ltd (Bridge Mobile)
Regional bid coordination services to MMSSB whereby Bridge Mobile acts as a single point of contact and coordinator to provide competitive bid/business offerings to corporations within the region that requires telecommunications services Preferred roaming services to MMSSB
Major Shareholders MCB, BGSM, UTES, UTSB, PSIL, Excorp, PanOcean, TAK, HNSB, THO, Dato' Badri, MSM, STCM, STCAT, STC and PIF Director SD
473
501
974
Nil
Nil
Nil
Aggregate Value of Transactions with MCB Group and its affiliates 68. MMSB STC Roaming partner income to MMSSB Roaming partner expenses paid by MMSSB Major Shareholder STC Directors Eng. Saud, Dr. Fahad and GH Major Shareholder STC Directors Eng. Saud, Dr. Fahad and GH Please refer to Note 11 Please refer to Note 11
21,572 1,305 493
62,523 2,664 502
84,095 3,969 995
69.
MISB
STC and/or its affiliates
2,010 3,422
5,001 10,589
7,011 14,011
246
No
Transacting Parties
Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) NA NA
Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) 6 43
Aggregate Value of Transactions Incurred During the Financial Year (RM000) 6 43
70.
MMSSB
Cell C (Pty) Ltd (Cell C)
Roaming partner income to MMSSB Roaming partner expenses paid by MMSSB Roaming partner income to MMSSB Roaming partner expenses paid by MMSSB
Major Shareholder STC
71.
MMSSB
Kuwait Telecom Company (KTC)
STC is a Major Shareholder by virtue of its deemed equity interest of 25% in BGSM which in turn wholly- owns MCB. STC holds 26% interest in KTC. Please refer to Note 13
NA NA
17 25
17 25
72.
MMSSB
AVEA lietisim Hizmetleri A.S. c (AVEA)

c
Roaming partner income to MMSSB Roaming partner expenses paid by MMSSB
NA NA
34 169
34 169
Aggregate Value of Transactions with STC Group 73. MMSSB PT Natrindo Telepon Seluler (NTS) Roaming partner income to MMSSB Roaming partner expenses paid by MMSSB Major Shareholders MCB, BGSM, UTES, UTSB, PSIL, Excorp, PanOcean, TAK, HNSB, THO, Dato' Badri, MSM, STCM, STCAT, STC and PIF Directors Eng. Saud, Dr. Fahad, GH, CCB and SD 74. MISB NTS Interconnect expenses paid by MISB Major Shareholders MCB, BGSM, UTES, UTSB, PSIL, Excorp, PanOcean, TAK, HNSB, THO, Dato' Badri, MSM, STCM, STCAT, STC and PIF Directors Eng. Saud, Dr. Fahad, GH, CCB and SD Aggregate Value of Transactions with NTS, a company of which STC and MCB, both are major shareholders of Maxis, have 51% and 44% equity interests respectively 75. MBSB Communications and Satellite Services Sdn Bhd (CSS) Malaysian Jet Services Sdn Bhd (MJS) Provision of leased circuits /DIA and Metro-E by MBSB Major Shareholders TAK and MSM Please refer to Note 15 Please refer to Note 14 Please refer to Note 14
7,230 43 768
19,050 54 781
26,280 97 1,549
NA
Nil
Nil
811 Nil
835 Nil
1,646 Nil
76.
MBSB
Provision of business voice services by MBSB
Major Shareholder TAK
NA
Nil
Nil
Aggregate Value of Transactions with a company directly or indirectly controlled by or associated with TAK in which he is deemed to have an interest, is deemed a major shareholder of Maxis
Nil
Nil
Nil
247
other information

Continued
Company in the Maxis Group Involved Transacting Parties Nature of Transaction Interested Related Parties Nature of Relationship Value Incurred from 1 Jan 2010 to 14 Jun 2010 (RM000) NA Value Incurred from 15 Jun 2010 to 31 Dec 2010 (RM000) 38 Aggregate Value of Transactions Incurred During the Financial Year (RM000) 38
No
77.
MBSB
Malaysian Landed Property Sdn Bhd (MLP)
BTS rental and electricity charges payable on monthly basis by MBSB
Major Shareholders TAK, PanOcean and MSM
Aggregate Value of Transactions with a company related to certain Major Shareholders 78. MBSB Kompakar CRC Sdn Bhd (KCRC) BTS rental and electricity charges payable on quarterly basis by MBSB Director Dato' Mokhzani bin Mahathir ("Dato' Mokhzani") Dato Mokhzani, a Director, is also a major shareholder of KCRC by having a deemed equity interest of 36.66% in KCRC. He is also a shareholder of Maxis by virtue of his direct equity interest over 750,000 Shares representing 0.01% of the share capital in Maxis held personally. Asgari, a Director, is also a director of FASB. He is also a shareholder of Maxis by virtue of his direct equity interest over 750,000 Shares representing 0.01% of the share capital in Maxis held through a nominee and a major shareholder of FASB by virtue of his deemed equity interest of 50.0% in FASB. Asgari, a Director, is also a director of Talent2. He is also a shareholder of Maxis by virtue of his direct equity interest over 750,000 Shares representing 0.01% of the share capital in Maxis held through a nominee and a major shareholder of Talent2 by virtue of his deemed equity interest of 30.0% in Talent2.
Nil NA
38 17
38 17
79.
MBSB
Flobright Advertising Sdn Bhd (FASB)
BTS rental and electricity charges payable on monthly basis by MBSB
Director Asgari
NA
26
26
80.
Agensi Pekerjaan Talent2 International Sdn Bhd (Talent2)
Provision of headhunting, executive search and talent mapping services to Maxis and/or its affiliates
Director Asgari
NA
52
52
Aggregate Value of Transactions with companies related to certain Directors
Nil
95
95
248
(Information as at 31 December 2010) Notes: 1. ASTRO Group DFSB, MBNS, AMP, AESB and Maestro are wholly-owned subsidiaries of ASTRO whilst KASB is a 48.9% associated company of ASTRO. ASTRO is a wholly-owned subsidiary of Astro Holdings Sdn Bhd (AHSB). UTSB, PSIL, Excorp and PanOcean who are Major Shareholders with each having a deemed equity interest over 5,250,000,000 Shares representing 70.0% of the issued and paid-up share capital in Maxis in which BGSM has an interest, by virtue of their deemed equity interest in BGSM which in turn wholly-owns MCB, are also major shareholders of ASTRO with each having a deemed equity interest over 1,957,209,311 ordinary shares of 10 pence each (ASTRO Shares) representing 100% of the issued and paid-up share capital in ASTRO in which AHSB has an interest, by virtue of their deemed interest in AHSB. Excorp is 100% owned by PanOcean and it has a 100% direct controlling interest in PSIL, which in turn has a 99.999% direct controlling interest in UTSB. PanOcean is the trustee of a discretionary trust, the beneficiaries of which are members of the family of TAK and foundations, including those for charitable purposes. UTSBs wholly-owned subsidiaries, Usaha Tegas Entertainment Systems Sdn Bhd and All Asia Media Equities Ltd hold in aggregate direct equity interest of 34.01% in AHSB. TAK who is a Major Shareholder with a deemed equity interest over 5,250,000,000 Shares representing 70.0% of the issued and paid-up share capital in Maxis, is also a major shareholder of ASTRO with a deemed equity interest over 1,957,209,311 ASTRO Shares representing 100% of the issued and paid-up share capital in ASTRO in which AHSB has an interest. In addition, TAK is also a director of PanOcean, Excorp, PSIL and UTSB. Although TAK and PanOcean are deemed to have interests in the Shares in which PSIL has an interest, they do not have any economic or beneficial interest over these Shares as such interest is held subject to the terms of the discretionary trust. ARM who is a Director, is also a director of PanOcean, Excorp, PSIL and an executive director of UTSB. He does not have any equity interest in UTSB or in PanOcean, Excorp or in PSIL. In addition, ARM is also the deputy chairman and group chief executive officer of ASTRO and a director of several subsidiaries of ASTRO including MBNS, AMP and AESB. ARM has a direct equity interest over 750,000 Shares representing 0.01% of the issued and paid-up share capital in Maxis. ARM does not have any equity interests in MMSSB, MBSB, MMSB, ASTRO, DFSB, MBNS, AMP, AESB, KASB and Maestro. THO, Dato Badri and MSM are Major Shareholders with each having a deemed equity interest over 5,250,000,000 Shares representing 70.0% of the issued and paid-up share capital in Maxis in which BGSM has an interest, by virtue of their respective 25% direct equity interest in Harapan Nusantara Sdn Bhd (Harapan Nusantara). Harapan Nusantaras deemed interest in the voting shares in Maxis in which BGSM has an interest, arises by virtue of Harapan Nusantara being entitled to control the exercise of 100% of the votes attached to the voting shares in each of Mujur Anggun Sdn Bhd, Cabaran Mujur Sdn Bhd, Anak Samudra Sdn Bhd, Dumai Maju Sdn Bhd, Nusantara Makmur Sdn Bhd, Usaha Kenanga Sdn Bhd and Tegas Sari Sdn Bhd (collectively, Harapan Nusantara Subsidiaries). The Harapan Nusantara Subsidiaries hold in aggregate 30% direct equity interest in BGSM and therefore, via such aggregate interest, Harapan Nusantara has a deemed interest over all the Shares held by MCB in Maxis. The Maxis Shares held via Harapan Nusantara Subsidiaries are held under discretionary trusts for Bumiputera objects. As such, they do not have any economic interest in those Shares held by the Harapan Nusantara Subsidiaries as such interest is held subject to the terms of the discretionary trusts for Bumiputera objects. Further, as THO, Dato Badri and MSM exercise or control the exercise of at least 15% of the votes attached to the voting shares in Maxis, they are deemed to have an interest in the shares of Maxis subsidiaries.
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Continued 1. ASTRO Group (continued) THO, Dato Badri and MSM are major shareholders of AHSB with each having a deemed equity interest over 177,446,535 ordinary shares of RM0.10 each representing 12.58% of the issued and paid-up share capital in AHSB (AHSB Shares) in which Harapan Terus Sdn Bhd (HTSB) has an interest, by virtue of their respective 25% direct equity interest in HTSB. HTSB is deemed to have an interest in the voting shares in AHSB in which Berkat Nusantara Sdn Bhd, Nusantara Cempaka Sdn Bhd, Nusantara Delima Sdn Bhd, Mujur Nusantara Sdn Bhd, Gerak Nusantara Sdn Bhd and Sanjung Nusantara Sdn Bhd (collectively, HTSB Subsidiaries) have an interest, by virtue of HTSB being entitled to control the exercise of 100% of the votes attached to the voting shares in the immediate holding companies in each of HTSB Subsidiaries viz Nusantara Barat Sdn Bhd, Nusantara Kembang Sdn Bhd, Prisma Mutiara Sdn Bhd, Nada Nusantara Sdn Bhd, Cermat Delima Sdn Bhd and Cermat Deras Sdn Bhd respectively. The HTSB Subsidiaries hold in aggregate 12.58% direct equity interest in AHSB and therefore, via such aggregate interest, HTSB has a deemed interest over all the shares held by the HTSB Subsidiaries in AHSB. The AHSB Shares held via the HTSB Subsidiaries are held under discretionary trusts for Bumiputera objects. As such, they do not have any economic interest in those shares held by the HTSB Subsidiaries as such interest is held subject to the terms of the discretionary trusts for Bumiputera objects. Further, as THO, Dato Badri and MSM do not exercise or control the exercise of at least 15% of the votes attached to the voting shares in ASTRO, they are not deemed to have an interest in the shares of DFSB, MBNS, AMP, AESB, KASB and Maestro. Dato Badri who is the Chairman and a director of ASTRO, is also a director of MBNS, KASB and several other subsidiaries of ASTRO. MSM has a direct equity interest over 11,000 Shares representing 0.0001% of the issued and paid-up share capital in Maxis. Please refer to Note 4 for MSMs interests in the UTSB Group. Dato Mohamed Khadar bin Merican (Dato Khadar), a director of ASTRO is a person connected to MSM. Dato Khadar has a direct equity interest over 20,800 Shares representing 0.0003% of the issued and paid-up share capital in Maxis. 2. Tanjong Group TCCPM, TGV and PMP are wholly-owned subsidiaries of Tanjong. Tanjong in turn is a wholly-owned subsidiary of Tanjong Capital Sdn Bhd ("TCSB"). UTSB has a direct equity interest over 71,000,000 shares of RM1.00 each representing 37.49% of the issued and paid-up share capital of TCSB and an indirect equity interest over 53,688,000 shares of RM1.00 each representing 28.35% of the issued and paid-up share capital of TCSB held via its wholly-owned subsidiary, Usaha Tegas Resources Sdn Bhd ("UTRSB"). PSIL, Excorp and PanOcean each has a deemed equity interest over 124,688,000 shares of RM1.00 each representing 65.84% of the issued and paid-up share capital of TCSB. TAK has a deemed equity interest over 124,863,000 TCSB shares representing 65.93% of the issued and paid-up share capital of TCSB. Although TAK and PanOcean have deemed interest in the TCSB shares, they do not have any economic or beneficial interest over such shares, as such interest is held subject to the terms of a discretionary trust.
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2.
Tanjong Group (continued) UTSB, UTRSB, PSIL, Excorp, PanOcean and TAK each has a deemed equity interest of 100% in TCCPM, TGV and PMP by virtue of their interest in TCSB shares as set out above. Please refer to Note 1 above for interests of UTSB, PSIL, Excorp, PanOcean and TAK in Maxis. CCB who is a Director, is also an executive director of UTSB and a director of TCSB, MMSSB, MBSB, MMSB and certain subsidiaries of Maxis and Tanjong. ARM is an executive director of Tanjong and a director of PMP and TCSB. ARM and CCB do not have any equity interest in UTSB, UTRSB, TCSB, Tanjong, TCCPM, TGV and PMP. Please refer to Note 1 above for ARM's interests in Maxis. CCB has a direct equity interest over 750,000 Shares representing 0.01% of the share capital in Maxis. Asgari who is a Director with a direct equity interest over 750,000 Shares representing 0.01% of the issued and paid-up share capital in Maxis, has a deemed equity interest over 6,406,000 TCSB shares representing 3.38% of the issued and paid-up share capital of TCSB. MSM also has a deemed equity interest over 8,596,000 TCSB shares representing 4.54% of the issued and paid-up share capital of TCSB. Please refer to Note 1 above for details of MSM's interests in Maxis.
3.
MGB Group TAK is a major shareholder of MGB with a deemed equity interest over 389,933,155 ordinary shares of RM0.78 each representing 100% of the issued and paid-up share capital of MGB held via MEASAT Global Network Systems Sdn Bhd, a wholly-owned subsidiary of MAI Holdings Sdn Bhd in which he has a 99.999% direct equity interest. MSS is a whollyowned subsidiary of MGB. Hence, TAK also has deemed equity interest over MSS. Please refer to Note 1 above for details of TAKs interests in Maxis. THO is also a director of MSS. Please refer to Note 1 above for details of THOs interests in Maxis. THO does not have any equity interest in the shares of MGB or MSS. ARM and CCB are directors of MGB whilst CCB is also a director of MSS. ARM and CCB do not have any equity interest in the shares of MGB or MSS. Please refer to Notes 1 and 2 above for ARM's and CCBs interests in Maxis respectively.
4.
UTSB Group UTHSB is a wholly-owned subsidiary of UTSBM. UTSBM, UTP, UTESSB and SRGAP are wholly-owned subsidiaries of UTSB. UTSB, PSIL, Excorp, PanOcean and TAK are also major shareholders of UTSBM, UTHSB, UTP, UTES and SRGAP (collectively, UTSB Group). Please refer to Note 1 above for details of their interests in Maxis. ARM and CCB are also executive directors of UTSB. ARM and CCB do not have any equity interest in the shares of UTSB or UTSB Group. Please refer to Notes 1 and 2 above for ARM's and CCBs interests in Maxis respectively. MSM is also a director of certain subsidiaries of UTSB and an employee of the UTSB Group. MSM does not have any equity interest in the shares of the UTSB Group. Please refer to Note 1 above for details of MSMs interests in Maxis.
251
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Continued 5. BAB Group BAB is an associated company of UTSB. UTSB has a 49% deemed equity interest in BAB. Major Shareholders, UTSB, PSIL, Excorp, PanOcean and TAK are also major shareholders of BAB and its subsidiaries with each having a deemed equity interest of 49% in BAB. Please refer to Note 1 above for their respective interests in Maxis. CCB is also a director of BAB and certain subsidiaries of BAB. CCB does not have any equity interest in the shares of BAB. Please refer to Notes 2 and 4 for CCB's interests in Maxis and UTSB. 6. SLT and Mobitel Mobitel is a wholly-owned subsidiary of SLT. UTSB has a 44.98% deemed equity interest in SLT and a 100% deemed equity interest in Mobitel. Major Shareholders, UTSB, PSIL, Excorp, PanOcean and TAK each has a deemed equity interest of 44.98% in SLT and a 100% deemed equity interest in Mobitel. Please refer to Note 1 above for interests in Maxis of UTSB, PSIL, Excorp, PanOcean and TAK. CCB and SD who are Directors, are also directors of MMSSB, MISB and certain subsidiaries of Maxis, as well as of SLT and Mobitel but do not have any equity interests in the shares of SLT or Mobitel. SD has a direct equity interest over 750,000 Shares representing 0.01% of the issued and paid-up share capital in Maxis. ARM is a director of Global Telecommunications Holdings NV through which entity UTSB holds its equity interest in SLT. Please refer to Notes 2 and 4 for CCB's interests in Maxis and UTSB and Notes 1 and 4 for ARMs interests in Maxis and UTSB respectively. 7. UMTS UMTS is a wholly-owned subsidiary of Advanced Wireless Technologies Sdn Bhd (AWT) which in turn is a 75% subsidiary of Maxis. The remaining 25% equity interest in AWT is held by MBNS Multimedia Technologies Sdn Bhd (MMT), which in turn is wholly-owned by ASTRO. Major Shareholders, UTSB, PSIL, Excorp, PanOcean and TAK each has a deemed equity interest of 100% in UMTS whilst THO, Dato Badri and MSM each has a deemed equity interest of 75% in UMTS. Please refer to Note 1 above for their respective interests in Maxis and ASTRO. Dr. Fahad, CCB and SD who are Directors are also directors of MBSB, MMSB and several other subsidiaries of Maxis. Dr. Fahad and SD are also directors of AWT and UMTS. Dr. Fahad does not have any equity interest in the shares in Maxis. Please refer to Notes 1 and 4 for ARMs interests in Maxis and UTSB, Notes 2 and 4 for CCB's interests in Maxis and UTSB and Note 6 for SDs interest in Maxis respectively. RR who is a director of AWT and UMTS, is also a director of MBSB, MMSB and certain subsidiaries of Maxis. RR has a direct equity interest over 375,000 Shares representing 0.005% of the issued and paid-up share capital in Maxis.
252
8.
MCB MCB is the holding company of the Company. All Substantial Shareholders as set out in pages 229 to 231 of this Annual Report (except for EPF) are also Major Shareholders of MCB and the Company. Please refer to the notes (1) to (12) as set out in pages 230 to 231 of this Annual Report for the interests of the interested Major Shareholders. Directors, Eng. Saud, Dr. Fahad, GH, ARM, CCB and SD are also directors of MCB. Eng. Saud, Dr. Fahad and GH do not have any equity interests in the shares of Maxis. Eng. Saud, Dr. Fahad, GH, ARM, CCB and SD do not have any equity interest in the shares of MCB. Please refer to Notes 1, 2 and 6 above for interests in Maxis of ARM, CCB and SD respectively.
9.
Aircel Group MCB holds 74% effective equity interest in Aircel Limited and DWL. All Substantial Shareholders as set out in pages 229 to 231 of this Annual Report (except for EPF) are also Major Shareholders of Aircel Group. Please refer to the notes (1) to (12) as set out in pages 230 to 231 of this Annual Report for the interests of the interested Major Shareholders. Directors, Eng. Saud, Dr. Fahad, GH, ARM, CCB and SD are also directors of MCB. CCB and SD are also directors of Aircel Limited and DWL. Eng. Saud, Dr. Fahad, GH, ARM, CCB and SD do not have any equity interest in the shares of Aircel Limited or DWL. Please refer to Notes 1, 2 and 6 above for interests in Maxis of ARM, CCB and SD respectively and Note 8 above for interests in Maxis of Eng. Saud, Dr. Fahad and GH respectively.
10. Bridge Mobile MCB holds a 10% equity interest in Bridge Mobile. All Substantial Shareholders as set out in pages 229 to 231 of this Annual Report (except for EPF) are also Major Shareholders of Bridge Mobile. Please refer to the notes (1) to (12) as set out in pages 230 to 231 of this Annual Report for the interests of the interested Major Shareholders. SD is also a director of Bridge Mobile and he does not have any equity interest in the shares of Bridge Mobile. Please refer to Notes 6 and 8 above for SDs interests in Maxis and MCB respectively. 11. STC STC is a Major Shareholder by virtue of its deemed equity interest of 25% in BGSM which in turn wholly-owns MCB. Directors, Eng. Saud, Dr. Fahad and GH are also employees of STC. Eng. Saud is also the group chief executive officer of STC whilst Dr. Fahad is also a director of MMSSB, MISB and several other subsidiaries of Maxis and the head of Strategic Investments Unit of STC. GH is also the chief executive officer (International) of STC. Please refer to Note 8 above for interests in Maxis of Eng. Saud, Dr. Fahad and GH respectively.
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Continued 12. Cell C STC is a Major Shareholder by virtue of its deemed equity interest of 25% in BGSM which in turn wholly-owns MCB. STC through STC Turkey Holding Ltd (STC Turkey) holds 35% interest in Oger Telecom Limited (Oger). Oger holds 75% interest in 3C Telecommunications (Proprietary) Limited, which in turn holds 100% interest in Cell C. 13. AVEA STC is a Major Shareholder by virtue of its deemed equity interest of 25% in BGSM which in turn wholly-owns MCB. STC through STC Turkey holds 35% interest in Oger, which in turn holds 99% interest in Oger Telekomunikasyon A.S. (OTAS). OTAS holds 55% interest in Turk Telekom, which in turn holds 81% interest in AVEA. 14. NTS STC has a 51% equity interest in NTS while MCB has a 44% equity interest in NTS. All Substantial Shareholders as set out in pages 229 to 231 of this Annual Report (except for EPF) are also Major Shareholders of NTS. Please refer to the notes as set out in pages 230 to 231 of this Annual Report for the interests of the interested Major Shareholders. Directors, Eng. Saud, Dr. Fahad, GH, CCB and SD are also Commissioners of NTS. Dr. Fahad, CCB and SD are also directors of MMSSB and MISB. Eng. Saud, Dr. Fahad, GH, CCB and SD do not have any equity interest in MMSSB, MISB or NTS. Please refer to Notes 2, 6 and 8 above for interests in Maxis of CCB, SD, Eng. Saud, Dr. Fahad and GH, respectively and Note 11 above for interests in STC of Eng. Saud, Dr. Fahad and GH. 15. CSS Major Shareholders, TAK and MSM are also major shareholders of CSS each with a deemed equity interest of 49% and 51% in CSS respectively. Please refer to Note 1 above for their respective interests in Maxis. MSM is also a director of CSS. 16. MJS Maya Krishnan Tatparanandam (TMK), a major shareholder of MJS, is a person connected to TAK. TMK is not a director of MJS. Please refer to Note 1 above for details of TAK's interests in Maxis. 17. MLP Major Shareholders, TAK and PanOcean are also major shareholders of MLP with each having a deemed equity interest of 100% in MLP. Please refer to Note 1 above for their respective interests in Maxis. MSM is a director of MLP and does not have any equity interest in the shares of MLP. Please refer to Note 1 above for details of MSMs interests in Maxis.
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Transactions through media agencies Some of the media airtimes, publications and programme sponsorship arrangements (Media Arrangements) of the Maxis group are concluded on normal commercial terms with independent media buying agencies whose role is to secure advertising or promotional packages for their clients. These Media Arrangements may involve companies in the ASTRO group which are licensed to operate satellite Direct-to-Home television and FM radio services, and undertakes a number of other multimedia services in Malaysia. The transactions between the media buying agencies and the ASTRO group are based on terms consistent with prevailing rates within the media industry. For the financial year ended 2010 the value of such transactions, which are not related party transactions entered into by the Maxis Group and the ASTRO group and excluded from the related party transactions disclosed elsewhere in this Annual Report, amounted to RM3,393,000.00.
255
other information
ADDITIONAL DISCLOSuRES
Material contracts of Maxis Berhad ("Company") and its subsidiaries, involving Directors and Major shareholders interests, either still subsisting at the end of financial year 2010 or, if not then subsisting, entered into since the end of financial year 2009
No. Contract Date Parties General nature
1.
Licence Agreement
20 October 2009
The Company Maxis Communications Berhad (MCB)
Grant by MCB to the Company and its subsidiaries of a perpetual, royalty-free licence to use in Malaysia, trademarks and service marks that are registered in the name of MCB
2.
Transponder Lease for Measat 3, supplemented by supplemental letters nos. 1 4
17 October 2007 Supplemental letter no. 1: 20 May 2009 Supplemental letter no. 2: 9 June 2009 Supplemental letter no. 3: 17 February 2010 Supplemental letter no. 4: 17 June 2010
Maxis Broadband Sdn. Bhd. (MB) MEASAT Satellite Systems Sdn. Bhd. (MSS)
Leasing of transponders for Measat-3 by MB for use of bandwidth capacity
3.
Teleport Services Agreement (Lease rentals of Measat earth station facility) Transponder Lease Agreement for NSS Ku Band supplemented by supplemental letter no. 1
17 October 2007
MB MSS
Lease rentals of MSS teleport and earth station facility by MB
4.
14 June 2007 Supplemental letter no. 1: 17 May 2010
MB MSS
Lease of transponder for NSS Ku Band from MSS by MB
256
Consideration passing to or from the Company or any other Corporation in the Group
Mode of satisfaction of consideration
Relationship between Director or Major Shareholder and contracting party (if Director or Major Shareholder is not contracting party) MCB is a major shareholder of the Company. The Company is a 70% subsidiary of MCB Please see Note 1 below for further details on the relationship
The consideration of each party for the agreement is the exchange of promises and a cash payment of RM10 payable by the Company
Fulfilment of promises and cash of RM10
Rental fee payable by MB to MSS
Cash
MB is a wholly-owned subsidiary of the Company Please see Note 2 below for further details on the relationship between MB and MSS
Service fee payable by MB to MSS
Cash
Please see Note 2 below for further details on the relationship between MB and MSS
Rental fee payable by MB to MSS
Cash
Please see Note 2 below for further details on the relationship between MB and MSS
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other information
Continued
No.
Contract
Date
Parties
General nature
5.
(a) Agreement for 3G Service Level for design, build and operation of 3G MBSB Network and Migration of 3G Wholesale Services Provision (b) Supplemental Agreement to Agreement for 3G Service Level for design, build and operation of 3G MBSB Network and Migration of 3G Wholesale Services Provision dated 11 April 2008
11 April 2008
MB UMTS (Malaysia) Sdn. Bhd. (UMTS)
The agreements in 5(a) and (b) provide for arrangements relating to the migration by UMTS of provision of 3G wholesale services to MB for MB to provide 3G wholesale services to licensees under the Communications and Multimedia Act 1998 who are authorised to provide 3G mobile services to end users
12 February 2009
MB UMTS
6.
Services Agreement
14 February 2011
Maxis Mobile Services Sdn. Bhd. (MMS) SRG Asia Pacific Sdn. Bhd. (SRG)
Procurement of customer call handling and telemarketing services by MMS from SRG
7*.
Extension Agreement
15 December 2010
Maxis Mobile Sdn. Bhd. (MM) Advanced Wireless Technologies Sdn. Bhd. (AWT)
Agreement for the extension of the term of a shareholders loan amounting to RM104,923,583.64 owing by AWT to MM, for a further period of 5 years from 24 November 2010 The loan was originally granted pursuant to a letter dated 30 September 2003 which was supplemented by an agreement dated 24 November 2005 between MCB and AWT (collectively, "SLA"). The rights, duties, obligations and liabilities of MCB under the SLA was novated to MM via a Deed of Novation dated 28 September 2009 between MM, MCB and AWT
258
Relationship between Director or Major Shareholder and contracting party (if Director or Major Shareholder is not contracting party) Please see Note 3 below for further details on the relationship between MB and UMTS
Undertakings and agreements in the agreements
Fulfilment of undertakings and agreements in the agreements
Consideration passing from MMS to SRG is RM113.8 million
Cash
MMS is a wholly-owned subsidiary of the Company Please see Note 4 below for further details on the relationship between MMS and SRG
MM and AWT are subsidiaries of the Company Please refer to Notes 1 and 3 below for further details on the relationship between MM and AWT
259
other information
Continued
No.
Contract
Date
Parties
General nature
8.*
Extension Agreement
15 December 2010
MBNS Multimedia Technologies Sdn. Bhd. (MMT) AWT
Agreement for the extension of the term of a shareholders loan amounting to RM33,059,601.83 owing by AWT to MMT, for a further period of 5 years from 9 December 2010 The loan was originally granted pursuant to an agreement dated 24 November 2005 between MMT and AWT
* Additional information relating to agreements nos. 7 and 8
No.
Contract
Name of lender and borrower
Relationship between borrower and Director or Major Shareholder (if Director or Major Shareholder is not the borrower) Please refer to Notes 1 and 3 below for further details on the relationship between MM and AWT Please refer to Note 3 below for further details on the relationship between MMT and AWT
Purpose of the loan
1.
Extension agreement between MM and AWT Extension agreement between MMT and AWT
Lender: MM Borrower: AWT Lender: MMT Borrower: AWT
To provide capital support for AWT, the holding company of UMTS
2.
To provide capital support for AWT, the holding company of UMTS
260
Relationship between Director or Major Shareholder and contracting party (if Director or Major Shareholder is not contracting party) Please see Note 3 below for further details on the relationship between AWT and MMT
Amount of the loan
Interest rate
Terms as to payment of interest and repayment of principal
Security provided
RM104,923,583.64
1% per annum above the base lending rate of Malayan Banking Berhad 1% per annum above the base lending rate of Malayan Banking Berhad
The loan together with interest accrued shall be repaid on 24 November 2015
Nil
RM33,059,601.83
The loan together with interest accrued shall be repaid on 9 December 2015
Nil
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other information
Continued
Notes: 1. Binariang GSM Sdn Bhd, Usaha Tegas Equity Sdn Bhd, Usaha Tegas Sdn Bhd (UTSB), Pacific States Investment Limited (PSIL), Excorp Holdings N.V. (Excorp), PanOcean Management Limited (PanOcean), Ananda Krishnan Tatparanandam (TAK), Harapan Nusantara Sdn Bhd, Tun Haji Mohammed Hanif bin Omar ("THO"), Dato Haji Badri bin Haji Masri (Dato Badri), Mohamad Shahrin bin Merican (MSM), STC Malaysia Holding Ltd, STC Asia Telecom Holding Ltd, STC and Public Investment Fund, who are Major Shareholders of the Company are also major shareholders of MCB. The Company is a 70% subsidiary of MCB. Ghassan Hasbani (GH), Dr Zeyad Thamer H. AlEtaibi (ZT), Dr Fahad Hussain S. Mushayt (FH), Augustus Ralph Marshall (ARM), Chan Chee Beng (CCB) and Sandip Das (SD) are Directors of MCB and the Company. FH, CCB, SD and Rossana Annizah Ahmad Rashid ("RR") are also Directors of MMS, MB and MM. FH, SD and RR are Directors of AWT and UMTS. ZT, FH and GH are also employees of STC. ZT is the Vice President of Network Sector of STC, FH is the head of Strategic Investments Unit of STC and GH is also the chief executive officer (International) of STC. In addition, ARM, CCB, SD and RR are the shareholders of the Company. 2. MSS is a wholly-owned subsidiary of MGB. TAK who is a Major Shareholder of the Company is also a major shareholder of MGB. THO who is a Major Shareholder of the Company is also a director of MSS. ARM and CCB are directors of MGB whilst CCB is also a director of MSS. Please refer to Note 1 above for the relationships and interests of ARM and CCB in the Company. 3. UMTS is a wholly-owned subsidiary of AWT which in turn is a 75% subsidiary of the Company. The remaining 25% equity interest in AWT is held by MBNS Multimedia Technologies Sdn Bhd (MMT), which in turn is wholly-owned by ASTRO Malaysia Holdings Sdn Bhd ("AMH"). AMH is a wholly-owned subsidiary of ASTRO Networks (Malaysia) Sdn Bhd which in turn is whollyowned by ASTRO Holdings Sdn Bhd ("AHSB"). UTSB, PSIL, Excorp, PanOcean, TAK, THO, Dato Badri and MSM who are Major Shareholders of the Company are also major shareholders of AMH. ARM is also a director of AHSB and AMH. Please refer to Note 1 above for the relationships and interests of FH, ARM, CCB, SD and RR in the Company, MCB, AWT and UMTS. Dato Mohamed Khadar bin Merican ("Dato' Khadar"), a director of AMH is a person connected to MSM. Dato' Khadar is also a shareholder of the Company. 4. SRGAP is a wholly-owned subsidiary of UTSB. UTSB, PSIL, Excorp, PanOcean and TAK are also major shareholders of SRGAP. Please refer to Note 1 above for details of their interests in the Company. ARM and CCB are also executive directors of UTSB. Please refer to Note 1 for ARM's and CCBs interests in the Company respectively. MSM is also a director of certain subsidiaries of UTSB. Please refer to Notes 1 and 3 above for details of MSMs interests in the Company.
262
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GLOSSARY
2G Second generation, or 2G digital wireless communications system which uses circuit switching technology. GSM is one of the most widely used 2G mobile systems. 3G Third generation (3G) digital wireless communications system which uses both circuit and packet switching technology and offers higher speed data transmission rates (between 64kbps to 384kbps) than those available under 2G. W-CDMA and CDMA2000 are two of the leading 3G technologies. Access Point at which entry is gained into a circuit or a network interconnection; may be switched or dedicated. ADS Advanced Data Services ADSL Asymmetric Digital Subscriber Line; a digital subscriber line of copper loop enhanced technologies, which is asymmetric, providing faster transmission rates downstream than upstream. It is suited to fast internet access where requests for web pages and e-mail generally require less bandwidth than the receipt of multimedia and web pages. ARPU Average Revenue Per User. This is the average of the monthly revenue per subscription in a period, each calculated by dividing (i) the monthly revenue (net of debates) less roaming partner revenue and non-recurring fees by (ii) the monthly average number of active subscriptions.
Augmented Reality A term for a live direct or an indirect view of a physical, real-world environment whose elements are augmented by computer generated sensory input, such as sound or graphics. It is related to a more general concept called mediated reality, in which a view of reality is modified using a computer. Bandwidth The information carrying capacity of a communications channel expressed in the form of rate of data transfer (bits per second or multiples of it). Base Station A transceiver station located within a cell used for communication between mobile devices within the cell and a BSC or MSC. Broadband Transmission capacity having a bandwidth greater than 256kbps; capable of high-speed data transmission. BSC Base Station Controller; in a mobile network, the BSC controls several base stations and handles call mobility and management. BTS Base Transceiver Station; radio equipment contained in a base station that is used for transmitting and receiving signals to and from a mobile device within a single cell. Bursa Securities Bursa Malaysia Securities Berhad (Company No.635998-W)
CDMA Code Division Multiple Access; a digital wireless transmission technology based on continuous digital transmission using coding sequences to mix and separate voice and data signals. CDMA allows more than one user to simultaneously occupy a single radio frequency band with reduced interference. Cell The basic geographical unit of a cellular mobile system; represents the radio frequency coverage area in the mobile system resulting from operation of a single multiple channel set a base station frequencies. Channels A unique radio frequency that is used for communication between subscriber units and cell site base stations. COSO Committee of Sponsoring Organisations of the Treadway Commission. CR Corporate Responsibility DIA Dedicated Internet Access (service provided to offices) DSL Digital Subscriber Line; a family of digital transmission technology that provides high bandwidth bi-directional transmission over standard twisted copper wires (regular telephone lines). eBay An American online auction and shopping website in which people and businesses buy and sell a broad variety of goods and services worldwide. EBITDA EBITDA is defined as profit before finance income, finance cost, taxation, depreciation and amortisation.
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EDGE Enhanced Data for GSM Evolution that is a 3G technology that delivers broadband-like data speeds to mobile devices. Fiber Optic A means of providing high-speed data transmission using light to send signals through glass fibers. Frequency The number of cycles per second, measured in hertz, of a periodic oscillation or wave in radio wave propagation. FTTH Fibre-To-The-Home Gbps 1 billion bits per second GH Gigahertz; 1 billion cycles per second. GPRS General Packet Radio Service, an enhancement of the GSM system that supports packet switching and higher speed data transmission rates than 2G. GSM Global System for Mobile communications; one of the most widely used standards for mobile communications; initially developed to standardise the use of mobile technology in Europe. HSBB High Speed Broadband HSDPA High Speed Downlink Packet Access; an extension to 3G that provides downlink data speeds in excess of standard 3G. HSPA High Speed Packet Access
ICT Information and Communication Technology; an umbrella term that includes any communication device or application, encompassing radio, television, cellular phones, computer and network hardware and software, satellite systems as well as various services and applications associated with them, such as video conferencing and distance learning. IFRS Board International Financial Reporting Standards International Gateway An international gateway exchange is a telephone switch that forms the gateway between a national telephone network and one or more other international gateway exchanges, thus providing cross-border connectivity. Internet The interconnection of servers worldwide that provides communications and application services to an international base of business, consumers, education, research, government and other organisations. IP Internet Protocol; a standard that keeps track of network addresses for different notes, routes outgoing messages, and recognises incoming messages. IPLC International Private Leased Circuits; a point-to-point private line used for internet access, business date exchange, video conferencing and any other form of telecommunications to communicate inter-offices internationally. IPTV Internet Protocol Television Kbps 1 thousand bits per second.
KPKK Ministry of Information Communications and Culture. LAN Local Area Network; a short distance data communications network (usually within a building). LTE Long Term Evolution MASB Malaysian Accounting Standards Board Maxis or the Company Maxis Berhad (Company No. 867573-A) Mbps One million bits per second. MBNS MEASAT Broadcast Network Systems Sdn Bhd (Company No. 240064-A) MBSB Maxis Broadband Sdn Bhd (Company No. 234053-D) MCB Maxis Communications Berhad (Company No. 158400-V) MEPS Maxis Exclusive Partners Metro-E Metro-Ethernet which provides point-to-point connection between offices. MFRS Malaysian Financial Reporting Standards MMLR Main Market Listing Requirements MMSB Maxis Mobile Sdn Bhd (Company No. 229892-M)
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MMS Multimedia Messaging Service Mobile Number Portability (MNP) MNP ensures that mobile phone customers can keep their current mobile number, when switching from one mobile service provider to another. MMSSB Maxis Mobile Services Sdn Bhd (Company No. 73315-V) MOE Ministry of Education Malaysia MOU Minutes Of Use; the average total (incoming and outgoing) minutes of use per subscriptions being the average of the total minutes per subscriptions in a financial year, each calculated by dividing the monthly total minutes by the monthly average number of active subscriptions. MVNO Mobile Virtual Network Operator M2M Machine-to-machine Network A group of two or more computer systems or telecommunications elements linked together. NFC Near Field Communication NOFN National Optic Fiber Network; Maxis national fiber optic backbone. NSS Network Switching Subsystem of the GSM standard. Roaming When mobile customers leave their own mobiles carriers home network and move on to another mobile operators network.
Server A shared computer on a LAN that provides services to other computers in the network. SFM Subscriber Fraud Management SIM Subscriber Identity Module; an electronic card which stores the subscriber identity information and authentication key which identifies the subscriber to a network. SKMM Malaysian Communications & Multimedia Commission. SME Small and Medium Enterprises SMS Short Message Services; a service whereby mobile telephone users may send text messages. In GSM systems, a text message can have a maximum of 160 characters. Switch A sophisticated computer in a telephony network or data communications network that connects networks automatically in response to signals that are carried to it. Terabytes A terabyte is a multiple of the unit byte for digital information. The prefix tera means 1012 in the International System of Units (SI). One terabyte is equivalent to1000 gigabytes. USP Universal Service Provision; an initiative to promote the widespread availability and usage of network and/or applications services by encouraging the installation of network facilities and the provision of network and/or applications services in underserved areas.
USSD Unstructured Supplementary Service Data; a GSM communication technology used to send text between mobile phones and applications programmes in a network. VSAT Very Small Aperture Terminal; a small earth station for transmission of data by satellite. WAP Wireless Application Protocol; an open, global protocol that is designed to send web pages to wireless devices and allow users to access information instantly. WAP-STK Wireless Application Protocol through Subscriber Identity Module (SIM) Toolkit; a platform that allows users to access WAP based content as SMS through the use of SIM card menus. Wireless LAN Local Area Networks that transmit and receive data over the air. WiMAX Worldwide Inter-operability for Microwave Access, which is a telecommunications technology aimed at providing wireless data over long distance, from point-to-point links to full mobile cellular type access. Wireless broadband Broadband subscriptions for internet access on computers via wireless modems only. This does not include any internet access on mobile phone screens.
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mAxIS CENTRES
CENTRAL REGION ALAMANDA Lot G80/81, Ground Floor Alamanda Putrajaya Shopping Centre Jalan Alamanda Precint 1 62000 Putrajaya CHERAS No. 69, Jalan Manis 4 Taman Segar, Cheras 56100 Kuala Lumpur E@CURVE G-27, e@curve No. 2A Jalan PJU 7/3 Mutiara Damansara 47810 Petaling Jaya KLANG C7-1-0, Ground Floor BBT One Lebuh Batu Nilam 2 Bandar Bukit Tinggi 41200 Klang KUALA LUMPUR CITY CENTRE Maxis Centre KLCC Ground Floor Menara Maxis 50088 Kuala Lumpur LOW COST CARRIER TERMINAL Lot LCPC 06, Public Concourse LCCT 64000 KLIA, Sepang
PAVILION Lot 1.31, Level 1 Pavilion KL Jalan Bukit Bintang 55100 Kuala Lumpur SELAYANG Grd & 1st Flr, 69, Jalan 2/3A Pusat Bandar Utara Off Jalan KM12, Jalan Ipoh 68100 Batu Caves SUNWAY PYRAMID Lot F1.99, First Floor Sunway Pyramid Phase 2 No.3 Jalan PJS 11/15 Bandar Sunway 46150 Petaling Jaya TAMAN TUN DR. ISMAIL No. 43 - 44 Jalan 2/71 Off Jalan Tun Mohd Fuad Taman Tun Dr. IsmailI 60000 Kuala Lumpur THE GARDENS Lot T-231 Third Floor The Gardens, Mid Valley Lingkaran Syed Putra 59200 Kuala Lumpur NORTHERN REGION ALOR SETAR 18D & E, Wisma Kurnia Lebuhraya Darulaman 05100 Alor Star
BAYAN BARU Unit No 15-G-10 Block A Bayan Point Medan Kampung Relau 11900 Penang IPOH No. 1, Persiaran Greentown 8 Greentown Business Centre 30450, Ipoh LANGKAWI No 1, Persiaran Mutiara Kelana Emas 07000 Langkawi PENANG Unit S-1-B and Unit S-2-A The Northam No, 55, Jalan Sultan Ahmad Shah 10050 Pulau Pinang PRAI No. 52, Jalan Todak 4 Pusat Bandar, Seberang Jaya 13700 Prai TAIPING Lot 85, Jalan Taiping Utara Taman Taiping Utara 34600 Kamunting QUEENSBAY LG-05, Lower Ground Floor Queensbay Mall 100 Persiaran Bayan Indah 11900 Bayan Lepas
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EAST COAST KOTA BHARU No. 51 & 52 Jalan Kebun Sultan 15000 Kota Bharu KUANTAN A15 & A17, Kuantan Perdana Jalan Tun Ismail 1 25000 Kuantan TERENGGANU A1-A2, Jalan Batas Baru 20300 Kuala Terengganu SOUTHERN REGION BP Mall Lot G67, Batu Pahat Mall 83000 Batu Pahat DANGA BAY Block 6-G-1, Danga Walk Batu 41/2 Jalan Skudai 80200 Johor MELAKA Lot G-27, Mahkota Parade No.1 Jalan Merdeka 75000 Melaka SEREMBAN No. 136, Jalan Tun Dr. Ismail Seremban City Square 70200 Seremban
TAMAN MOLEK Ground Floor Unit No. 12 & 14 Jalan Molek 1/9 Taman Molek 81100 Johor Bahru SABAH KOTA KINABALU Lot 7, Block B Damai Plaza Phase 3 88300 Kota Kinabalu WARISAN SQUARE Lot 9, Block B Warisan Square 88000 Kota Kinabalu SARAWAK KUCHING Lot 24-25 (Ground, 1st, 2nd Floor) Al Idrus Commercial Centres Jalan Satok 93400 Kuching MIRI No. 2377 (Ground Floor, 1st, 2nd) and 2378 (Ground Floor) Jalan Boulevard 1 Boulevard Commercial Centre 98000 Miri
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mAxIS ExCLuSIVE PARTNERS
CENTRAL REGION Action Tele Net Center Sdn Bhd Lot No. G-2, Ground Floor Hartamas Shopping Centre No. 60, Jalan Sri Hartamas 1 50480 Kuala Lumpur Tel: 03-62011377 Ashita Communication Sdn Bhd No.144, Persiaran Raja Muda Musa, KS 04 Port Klang 42000 Pelabuhan Klang Selangor Tel: 03-31655679 Ashita Communication Sdn Bhd G13b, Ground Floor Klang Parade, 2112 KM 2 41050 Klang, Selangor Tel: 03-33440139 Ashita Communication Sdn Bhd 200, Jalan Sultan Abdul Samad 42700 Banting, Selangor Tel: 03-31815300 Ashita Communication Sdn Bhd No. 26, Jalan Besar Kapar 42200 Kapar, Selangor Tel: 03-32500048 Audiolink Communications Sdn Bhd No. 52A, Jalan 17/9 Bandar Mahkota Cheras 43200 Cheras, Selangor Tel: 03-90751505
Celnet Sdn Bhd No. 12 Jalan Yong Shook Lin 46200 Petaling Jaya Selangor Tel: 03-79588900 Celltel (M) Sdn Bhd E-Mart Complex Main Lobby Jalan Pasar 55100 Kuala Lumpur 03-21427218 Celltel (M) Sdn Bhd No 36G, Jalan Tanjung 8 Taman Putra 68000 Ampang, Selangor 03-23000354 Center Point Communication & Enterprise No. 2, Jalan SS 15/8 (Inside Asia Cafe SS15) 47500 Subang Jaya, Selangor Tel: 03-56313228 Chau Leng Enterprise Lot 1621 Medan Sungai Besar 45300 Sungai Besar Selangor Tel: 03-32241380 Compu-Comm Holdings Sdn Bhd No. 9, Jalan Ambong Kiri 2 Kepong Baru 52100 Kuala Lumpur Tel: 03-62501900
Compu-Comm Holdings Sdn Bhd Pasaraya Besar Carrefour Kepong, Level 2, Lot 9 No. 2 Jalan Metro Perdana 52100 Kuala Lumpur Tel: 03-62595028 Compu-Comm Holdings Sdn Bhd F2.42, Carrefour Shopping Center, No. 6, Jalan 8/27A Sekysen 5, Wangsa Maju 53300 Kuala Lumpur Tel: 03-62595028 Compu-Comm Holdings Sdn Bhd F3.06 Level F3 Carrefour Shopping Centre No. 3, Jalan SS16/1 47500 Subang Jaya Selangor Tel: 03-80241212 Compu-Comm Holdings Sdn Bhd F1.02, Klang Carrefour No. 2, Jalan Harmoni 3 Ku/3 Sg Pinang 41200 Klang, Selangor Tel: 03-80241699 Compu-Comm Holdings Sdn Bhd Tesco Kuala Selangor No. Hakmilik 41300 Lot 74 Seksyen 20, Mukim Of Bandar Kuala Selangor 45000 Kuala Selangor, Tel: 03-80241212
Compu-Comm Holdings Sdn Bhd Digital Mall, Lot No G-03A Ground Floor, Digital Mall No 2, Jalan 14/20, Seksyen 14 46100 Petaling Jaya Selangor 03-80241212 Eicas Comm (M) Sdn Bhd F2.04, Ground Floor Carrefour Shopping Centre Endah Parade Shopping Mall No. 1, Jalan 1/149 Taman Sri Endah Bandar Baru Sri Petaling 52000 Kuala Lumpur Tel: 03-91016911 Eicas Comm (M) Sdn Bhd No. 130, Jalan Cerdas Taman Connaught Cheras 56000 Kuala Lumpur Tel: 03-91016911 Ericom Sdn Bhd Unit LGF 2 Lower Ground Floor The Sphere, No. 1 Avenue 1 Bangsar South No. 8, Jalan Kerinchi 59200 Kuala Lumpur Tel: 03-77852355 Ericom Sdn Bhd No. C-19 Jalan 1/21 (Old Town) 46000 Petaling Jaya Selangor Tel: 03-77852355
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Evercall Sdn Bhd No 3, Jalan 7A/62A Bandar Menjalara 52200 Kuala Lumpur 03-62742012 Evercall Sdn Bhd Lot G-18E, Ground Floor The Store Shopping Complex 47000 Sungai Buloh Selangor 03-61577868 Evercall Sdn Bhd No. 21, Ground Floor, Jalan Puteri 1/4 Bandar Puteri 47100 Puchong, Selangor Tel: 03-61563242 Gentel Communication Sdn Bhd L4-30, Level 4 The Mines Shopping Fair 43300 Seri Kembangan Selangor Tel: 012-2807777 Get-A-Phone Marketing Sdn Bhd Lot G18F & G18G Ground Floor, IOI Mall Batu 9 Jalan Puchong Bandar Puchong Jaya 47100 Puchong, Selangor Tel: 03-58822020 Homestead Shop (M) Sdn Bhd Lot G22, Ground Floor Plaza Low Yat Jalan Bukit Bintang 55100 Kuala Lumpur Tel: 03-78474512
Homestead Shop (M) Sdn Bhd No. 2, Jalan Midah 2 Taman Midah (Tesco Cheras) 56000 Kuala Lumpur Tel: 03-78474512 Homestead Shop (M) Sdn Bhd 148-149, (Tesco Puchong) Jalan Bandar 3 Off Jalan Puchong Pusat Bandar Puchong 47100 Puchong, Selangor Tel: 03-78474512
Jiwtek Telecentre Sdn Bhd 92, Jalan Batu Unjur Taman Bayu Perdana 41200 Klang, Selangor Tel: 03-33242526 KTS Communication Sdn Bhd No. 10, Jalan Kapar 41400 Klang, Selangor Tel: 03-33488041 KTS Cellular Sdn Bhd Lot 1F-12, Shah Alam City Centre Mall Jalan Perbandaran 14/9 Seksyen 14 40000 Shah Alam, Selangor Tel: 03-5519 6988 Mix Mobile Telecommunications (M) Sdn Bhd No. 1956, Jalan Besar Tampin Pos, 73000 Tampin Negeri Sembilan Tel: 06-4413282 Nefion Communications Centre Lot 40, Ground Floor Pandan Kapitol Jalan Pandan Utama Pandan Indah 55100 Kuala Lumpur Tel: 03-42968288 Nang Hong Comm Sdn Bhd No. 129, Jalan Dato Bandar Tunggal, 70000 Seremban Negeri Sembilan Tel: 06-7676555
Nang Hong Comm Sdn Bhd Pt 7458(G), Jalan BBN 1/1A Putra Point Phase 1 71800 Nilai, Negeri Sembilan Tel: 06-7991999 Orange Mobile (M) Sdn Bhd No. 8 Jalan 7/108C Taman Sungai Besi 57100 Kuala Lumpur Tel: 03-79872337 Orange Mobile (M) Sdn Bhd F18 , Level 1, Jusco Tmn Maluri Shopping Center Jalan Jejaka, Taman Maluri Cheras, 55100 Kuala Lumpur Tel: 03-79826722 One To One Communications Sdn Bhd LG12A, Lower Ground Floor Sungai Wang Plaza 58200 Kuala Lumpur Tel: 03-79877121 One To One Communications Sdn Bhd Lot GC 006, Ground Floor Bukit Bintang Plaza Jalan Bukit Bintang 55100 Kuala Lumpur Tel: 03-79877121 One To One Communications Sdn Bhd Lot G8, Ground Floor Plaza OUG, Jalan Mega Tmn Overseas Union Off Jalan Klang Lama 58200 Kuala Lumpur Tel: 03-7984 3211
Incomm Marketing Sdn Bhd G09, Aeon Jusco Bukit Tinggi Shopping Centre Bandar Bukit Tinggi 2 41200 Klang, Selangor Tel: 03-33240909 Incomm Marketing Sdn Bhd G19, Ground Floor Aeon Shopping Centre 2 Jalan Equine Seri Kembangan 43300 Seri Kembangan Selangor Tel: 03-89482219 Incomm Marketing Sdn Bhd F47, Jusco Seremban 2 Shopping Centre 70300 Seremban Negeri Sembilan Tel: 06-6017601
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One To One Communications Sdn Bhd No. 61, Jalan SS2/75 47300 Petaling Jaya Selangor Tel: 03-7873 5887 One To One Communications Sdn Bhd Lot G42, Ground Floor Selayang Mall, Jalan SU9 Taman Selayang Utama 68100 Batu Caves, Selangor Tel: 03-79877121 One To One Communications Sdn Bhd L2-08, Second Floor Tropicana City Mall No. 3, Jalan 20/27 47400 Petaling Jaya, Selangor Tel: 03-79877121 Orange Mobile (M) Sdn Bhd No. 90, Lorong Mamanda 1 Ampang Point 68000 Ampang, Selangor Tel: 03-42511733 Phone Star Marketing Sdn Bhd No. 5, Jalan PJS 8/5 Bandar Sunway 46150 Petaling Jaya Selangor 03-56351878 Power Vantage Cellular Sdn Bhd No. 61, Ground & 1st Floor Jalan USJ 10/1A, Taipan Triangle, UEP Subang Jaya 47620 Subang Jaya, Selangor Tel: 03-56377133
Plantronics Communications 30, Jalan Murni 25/61 Taman Sri Muda 40000 Shah Alam, Selangor Tel: 03-51229966 P & D Mobile Center Sdn Bhd LG 5, Lower Ground Floor Plaza Metro Kajang Jalan Tun Abdul Aziz 43000 Kajang, Selangor Tel: 03-87393799 PD Tele-Zone No. 37, Raja Aman Shah 71000 Port Dickson Negeri Sembilan Tel: 06-6464696 Speed Power Mobileworld Sdn Bhd No. 15, Jalan Maxwell 48000 Rawang, Selangor Tel: 03-60926266 Speed Power Mobileworld Sdn Bhd No. 41, Jalan Meranti 1A Bandar Utama Batang Kali 44300 Batang Kali, Selangor Tel: 03-60571124 Speed Dial Sdn Bhd Lot LG220 Lower Ground Floor Promenade, One Utama Shopping Complex No. 1 Lebuh Bandar Utama Bandar Utama 47800 Petaling Jaya Selangor Tel: 03-77255686
Segamat Tian Huat Sdn Bhd No. 1, Jalan Batu Anam 73400 Gemas Negeri Sembilan 07-9326326 Takacom Cellular Sdn Bhd F13, Giant Hypermarket Bandar Kinrara Jalan Bk5A/1, Bandar Kinrara 47100 Puchong, Selangor 03-80701266 Takacom Cellular Sdn Bhd Lot S-043B, 2nd Floor Mid Valley Mega Mall Lingkungan Syed Putra 58000 Kuala Lumpur Tel: 03-22870255 Takacom Cellular Sdn Bhd Lot A30, Ground Floor Giant Hypermarket Shah Alam Lot 2, Persiaran Sukan Seksyen 13, 40100 Shah Alam, Selangor Tel: 03-21444079 Takacom Cellular Sdn Bhd No. A03, Ground Floor Giant Hypermarket Lot 10243, Jalan Batu Caves, Bandar Selayang 68100 Selayang, Selangor Tel: 03-21444079 Takacom Cellular Sdn Bhd Lot F29, Giant Hypermarket Kota Damansara No. 16, Jalan PJU5/1 47810 Petaling Jaya Selangor Tel: 03-21444079
Takacom Cellular Sdn Bhd Lot No. F30, Giant Hypermarket Putra Heights Mukim Damansara Daerah Petaling 46150 Petaling Jaya Selangor Tel: 03-21444079 The Hello Station (M) Sdn Bhd Lot 2F-21B, 2nd Floor Bangsar Village II 2, Jalan Telawi Satu Bangsar Baru 59100 Kuala Lumpur 03-21411800 The Hello Station (M) Sdn Bhd Lot F137, 1St Floor Bangsar Shopping Centre 285, Jalan Maarof Bukit Bandaraya 59000 Kuala Lumpur 03-21411800 Uni Pacific 117-G, Jalan Tmn Komersial Senawang 6 Taman Komersial Senawang 70400 Seremban Negeri Sembilan Tel: 06-6781279 VS COM Sdn Bhd Lot 08, 1st Floor Terminal 1 Shopping Centre No. 20B Jalan Lintang 70200 Seremban Negeri Sembilan Tel: 06-6736226 Web Caterpillar Sdn Bhd No. 50, Jalan 2/23A Danau Kota Off Jalan Genting Kelang 53300 Kuala Lumpur Tel: 03-41438828
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Yess Comm Enterprise Sdn Bhd Jusco Alpha Angle Shopping Centre, F06A, 1st Floor Jalan R1 Seksyen 1 Bandar Baru Wangsa Maju 53300 Kuala Lumpur Tel: 03-41422006 Yess Comm Enterprise Sdn Bhd G 23 &24, Ground Floor Maju Junction Shopping Mall 1001, Jalan Sultan Ismail 50250 Kuala Lumpur Tel: 03-23002006 Yess Comm Enterprise Sdn Bhd M11, Bangi Utama Shopping Complex, No 1, Jalan Medan Bangi (Business Park, Bangi Golf Resort) Off Persiaran Kemajuan, Seksyen 6 43650 Bandar Baru Bangi Selangor 03-42922000 NORTHERN REGION Air Telecommunication Enterprise No. 34, Jalan Murni 1 Desa Murni Sungai Dua 13800 Butterworth Pulau Pinang Tel: 04-3565895 Ast Mobile Phone Celullar No. 46, Jalan Besar Kuala Kurau 34350 Kuala Kurau, Perak Tel: 05-7278223
Advanced SME Solution Provider No. 19, Ground Floor Jalan Ipoh 31100 Sungai Siput, Perak Tel: 05-5362525 B S Communication Enterprise No. 156, Jalan Siakap 34300 Bagan Serai, Perak Tel: 05-7217623 BK Telecommunication G 4 & 5 Ground Floor Star Parade Jalan Teluk Wanjah 05200 Alor Star, Kedah Tel: 04-7330331 Cablemaster Enterprise 3A-G-32 & 33, Kompleks Bukit Jambul, Jalan Rumbia Sg. Nibong Kecil 11900 Bayan Lepas Pulau Pinang Tel: 04-6464068 Cablecom Enterprise 332G-1, Jalan Perak Georgetown 11600 Pulau Pinang Pulau Pinang Tel: 04-2838333 Champ Trading & Communication Systems GF-38, Central Square No. 23, Jalan Kampung Baru 08000 Sungai Petani, Kedah Tel: 04-4311111 Champ Trading & Communication Systems C66 & 67, Permatang Gedong Taman Sejati Indah 08000 Sungai Petani, Kedah Tel: 04-4315688
Champ Trading & Communication Systems Sdn Bhd Village Mall G-K-1 Jalan Lagenda Lagenda Heights 08000 Sungai Petani, Kedah Tel: 04-4211008 D Three Mobile Enterprise No. 70B, Jalan Kuala Kangsar 33000 Kuala Kangsar, Perak Tel: 05-7772582 D Three Mobile Enterprise No. 184, Jalan Tun Saban 33300 Gerik, Perak Tel: 05-7772582 Dailyquick Communication Lot Gol 1 Aras Bawah Tesco Alor Star Jalan Lebuhraya Bahiyah 05150 Alor Star, Kedah Tel: 04-7723461 Dafcom Enterprise Kompleks Changloon G-11, Tingkat Bawah 06010 Changloon Kedah Tel: 04-9242744 E-Communication Sdn Bhd No. 396 Jalan Besar Tun Sardon 11000 Balik Pulau Pulau Pinang Tel: 04-8666800 E-Communication Sdn Bhd 288D-1-3, Fortune Court Jalan Thean Teik 11500 Ayer Itam Pulau Pinang Tel: 04-8289000
Exclusive Telecommunication Sdn Bhd Lot G43A, Kinta City Shopping Centre, Jalan Teh Lian Swee Off Jalan Sultan Azlan Shah 31400 Ipoh, Perak Tel: 05-5428000 Exclusive Telecommunication Sdn Bhd No. 12, Ground Floor Jalan Balai Kampar 31900 Kampar, Perak Tel: 05-4650605 E Com Centre No. 22, Jalan Mahsuri Taman Wira Bandar 35800 Slim River, Perak Tel: 05-4520017 Easyring Trading Sdn Bhd 8, Jalan Selampit 01000 Kangar, Perlis Tel: 04-9776682 Easyring Trading Sdn Bhd No. 11 Jalan Syed Hussien 02600 Arau, Perlis Tel: 04-9781818 Five Star Mobile Enterprise G 29, Ground Floor Taiping Sentral Jalan Istana Larut 34000 Taiping, Perak Tel: 05-8053290 Five Star Mobile Enterprise No. 76C, Tingkat Bawah Jalan Tupai 34000 Taiping, Perak Tel: 05-8062290
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Golden Eagle Telecomm Enterprise 21, Jalan Raja 35000 Tapah, Perak Tel: 05-4010828 Genting North Telekomunikasi Jerai Plaza, Lot 37 No. 1, Taman Jerai Maju 08300 Gurun, Kedah Tel: 04-4685001 Kedai Telekomunikasi Yu Yee No. 49, Sungai Batu 34900 Pantai Remis, Perak Tel: 05-677 3117 Khai Shan Enterprise No. 9, Lorong Mara Pokok Sena 06400 Alor Star, Kedah Tel: 04-7825654 LBL Multi Trading No. 1 , Jalan Keruing Kaw Perniagaan Simpang Ampat, 14100 Simpang Ampat, Pulau Pinang Tel: 04-5681111 LSY Gold Telecommunication Sdn Bhd No. 142, Ground Floor Jalan Simpang Kuala Bandar Baru Simpang Kuala 05400 Alor Star, Kedah Tel: 04-7771688 Mega-Star Enterprise Megamal Pinang Lot G, 10 Ground Floor Ft 1 2828 Jalan Baru Bandar Prai Jaya 13600 Seberang Prai Pulau Pinang Tel: 04-3900498
Mega-Star Enterprise SK1-SK4, 2nd Floor Sunway Carnival Shopping Mall, Seberang Jaya 13700 Prai Pulau Pinang Tel: 04-3900498 Mega-Star Enterprise No. 111, Jalan Taiping 34200 Parit Buntar, Perak Tel: 04-3900498 Metro Comm Marketing Enterprise 71, Jalan Sultan Abdul Jalil 30300 Ipoh, Perak Tel: 05-2433288 Metro Comm Marketing Enterprise 35, Lebuh Dewangsa 31000 Batu Gajah Perak Tel: 05-3651688 Million Tele-Communication Sdn Bhd No. 80 Jalan Kampar 30250 Ipoh, Perak Tel: 05-2424333 Million TeleCommunication Sdn Bhd No. 28, Ground Floor Medan Sibilin 30300 Ipoh, Perak Tel: 05-5261388 Minitel Enterprise G-06, Jitra Mall 06000 Jitra, Kedah Tel: 04-9163533 Met One Marketing No. 23, Kedai Belakang KFC Jalan Pasar 09100 Baling, Kedah Tel: 04-4700199
Northern Point Cellular & Accessories G33-34, Ground Floor Prangin Mall-Komtar Jalan Dr Lim Chwee Leong 10100 Pulau Pinang Tel: 04-2632929 Northern Point Cellular & Accessories 170-3-15, Persiaraan Gurney 3rd Floor Gurney Plaza 10250 Pulau Pinang Tel: 04-210 3232 Northern Point Cellular & Accessories G-25, Aeon Seberang Prai City Shopping Centre Bandar Perda 14000 Bukit Mertajam Pulau Pinang Tel: 04-2103233 Northern Point Cellular & Accessories Lot 1-2-08, Tesco Penang No. 1, Lebuh Tengku Kudin Bandar Jelutong 11700 Gelugor, Pulau Pinang Tel: 04-6595929 NSS Automation Trading 27G, Jalan Intan 2 Bandar Baru Teluk Intan 36000 Teluk Intan, Perak Tel: 05-6236439 NSS Automation Trading No. 183, Taman Sitiawan Maju, Jalan Lumut 32000 Sitiawan, Perak Tel: 05-6914328 Netra Communication Sdn Bhd 8 Jalan Teoh Moo Soo 09000 Kulim, Kedah Tel: 04-4901778
Optimus Enterprise No. 1205, Jalan Datuk Haji Ahmad Badawi 13200 Kepala Batas Pulau Pinang Tel: 04-5780111 Pusat Komunikasi TM No. 13, Jalan Bunga Raya 35900 Tanjong Malim, Perak Tel: 05-4583435 Phone Global Enterprise No. 136, Jalan Sukamari 06700 Pendang, Kedah Tel: 04-7712054 Polycall Sdn Bhd No. 104 Jalan Pandak Mayah 5 Pekan Pandak Mayah, Kuah 07000 Langkawi, Kedah Tel: 04-9663388 QQ Kedai Telekomunikasi No. 13, Jalan Panggung Wayang 35500 Bidor, Perak Tel: 05-4342233 Rayson Communication & Trading 6965, Jalan Ong Yi How 12300 Butterworth Pulau Pinang Tel: 04-3329111 Rayson Communication & Trading Lot K, Ground Floor Tesco Extra Sungai Dua 11700 Gelugor, Pulau Pinang Tel: 04-5393888 Rayson Communication & Trading 1F-39, Landmark Central Shopping Centre No. 1, Jalan Klc 1 09000 Kulim, Kedah Tel: 04-5393888
272
Super Enterprise 2A-6, Ground Floor Jalan Gamelan Indah Tmn Gamelan Indah Sg Bakap, 14200 Sungai Jawi Pulau Pinang Tel: 04-5828800 Staple Trading No. 68, Jalan Besar 31450 Menglembu, Perak Tel: 05-2826268 Sunmerry Top Centre No. 4 Jalan Padang Matsirat Padang Matsirat 07000 Langkawi, Kedah Tel: 04-9668608 Tele-Way Enterprise No. 3742, Jalan Nuri Taman Sentosa 14300 Nibong Tebal Pulau Pinang Tel: 04-5986666 Weely Enterprise No. 1824-G2 Jalan Perusahaan Highway Auto City North South 13600 Prai, Pulau Pinang Tel: 04-5013555 Weely Enterprise No. 3086, Jalan Rozhan Pusat Perniagaan Taman Rozhan 14000 Bukit Mertajam Pulau Pinang Tel: 04-5541555 Weely Enterprise No. 1385, Ground Floor Jalan Padang Lallang Taman Mutiara Bukit Mertajam 14000 Bukit Mertajam Pulau Pinang Tel: 04-5381828
YTS Enterprise Lot G5, Ground Floor Billion Shopping Complex No. 2477 Taman Samudera 32040 Seri Manjung, Perak Tel: 05-6871866 EAST COAST Acetech Marketing No. 48, Jalan Tun Razak 27600 Raub, Pahang Tel: 09-3552992 AZ Permata Network No. 1, Bangunan 36 Unit Nadi Kota 26400 Bandar Pusat Jengka Pahang Tel: 09-4676845 Cellcorp Sdn Bhd Lot F/L 2A.7, Level T2A First World Hotel Genting Highlands Resort 69000 Genting Highlands Pahang Tel: 03-64362118 Extra Clear Telecommunication No. 71, Jalan Ah Peng 28700 Bentong, Pahang Tel: 09-2232854 Fonpoint Enterprise PT 453, Jalan Tasek 17500 Tanah Merah Kelantan 09-7900627 Fonpoint Foncare Enterprise Sdn Bhd No. 2.23A, KB Mall Jalan Hamzah 15050 Kota Bharu, Kelantan Tel: 09-7477577
GM Teleshop & Trading Pt 8338 Taman Wangsa Mewangi Bandar Baru Gua Musang 18300 Gua Musang, Kelantan Tel: 09-9120080 Impact Tel Enterprise No. 68, Jalan Besar 27200 Kuala Lipis, Pahang Tel: 09-3121088 Kg Low Trading No. B-306, Jalan Beserah 25300 Kuantan, Pahang Tel: 09-5667900 Kg Low Trading No. 2, Jalan Haji Kassim Mentakab 28400 Mentakab, Pahang Tel: 09-2778012 KNJ Telecommunications Pt 232, Jalan Kamaruddin 22000 Jerteh, Terengganu Tel: 09-6975171 LAN PTR Enterprise No. 2, Depan Bank Islam Seksyen 1 16800 Pasir Puteh, Kelantan Tel: 09-7866668 Lifetime Network Lot 803 L, Simpang 3 Pengkalan Chepa 16100 Kota Bharu, Kelantan 09-7745526 Lifetime Network PT1719 Jalan Raja Perempuan Zainab II, Bandar Baru Kubang Kerian 16150 Kota Bharu, Kelantan Tel: 09-7460202
L.P Com Sales & Service 201-A, Jalan Sultan Zainal Abidin 20000 Kuala Terengganu Tel: 09-6239339 MF Tele Station Lot G.03, Ground Floor Berjaya Permai Megamall 25000 Kuantan, Pahang Tel: 09-5161771 Rah Tele Service Enterprise B18, Lorong 1m 5/2 Bandar Indera Mahkota 25200 Kuantan, Pahang Tel: 09-5738489 Speed Communications Centre No. 6 Jalan Tun Ismail 25000 Kuantan, Pahang Tel: 09-5138128 Speed Communications Centre Lot G39, Ground Floor Kuantan Parade Jalan Haji Abdul Rahman 25000 Kuantan, Pahang Tel: 09-5138128 Speed Communications Centre East Cost Mall Lot No. L2-40, Jalan Putra Square 6, Putra Square 25200 Kuantan, Pahang Tel: 09-5138128 Speed Communications Centre B8 (A), Lot 5197 Jalan Tanah Putih Seksyen 124 Mukim Kuantan 25150 Kuantan, Pahang Tel: 09-5138113
273
other information

Continued
Takacom Cellular Sdn Bhd No. 49, Jalan Ahmad Shah 1 Lurah Temerloh 28000 Temerloh, Pahang Tel: 03-21444079 TCT Sales & Services Sdn Bhd Kcp 43, Kemaman Centre Point, Fasa 1 Jalan Limbong 24000 Kemaman Terengganu Tel: 09-8582862 The One Mobile Sdn Bhd G-11, Tingkat Bawah Plaza Paya Bunga 21000 Kuala Terengganu Terengganu Tel: 09-2901818 WW Tele Communication Enterprise No. 6, Jalan Besar Cameron Highlands 39000 Tanah Rata, Pahang Tel: 05-4915733 SOUTHERN REGION Asiatel Technology Sdn Bhd No. 1, Jalan Sialang, Tangkak 84900 Tangkak, Johor Tel: 06-9788877 B Jaya Telecommunications SSU 1441 Jalan Masjid Tanah Ria Utama Taman Masjid, Tanah Ria 78300 Masjid Tanah, Melaka Tel: 06-3845005 Cinitron Tele & Electric 10, Jalan Dato Rauf 86000 Kluang, Johor Tel: 07-7768222
Cinitron Tele & Electric F14, 1st Floor Kluang Parade No. 2, Jalan Sentol 86000 Kluang, Johor Tel: 07-7711919 Cinitron Tele & Electric No. 166, Jalan Besar 83700 Yong Peng, Johor Tel: 07-4677611 Cosmos Communications No 97-3, Jalan Rahmat 83000 Batu Pahat, Johor 07-4383000 Denwaki Trading No. 60, Jalan Tengah Bukit Bakri 84200 Muar, Johor Tel: 06-9868687 Friendship Telecommunication Sdn. Bhd. 40, Jalan Perwira 1 Taman Ungku Tun Aminah Skudai, 81300 Johor Bahru Johor Tel: 07-5563633 Galaxy Phone (M) Sdn Bhd A9, Giant Hypermarket Tampoi Lot 54, Jalan Skudai, Tampoi 81200 Johor Bahru, Johor Tel: 07-3326393 G-One Communication Sdn Bhd No. 7, Jalan Suria 3 Bandar Baru Seri Alam 81750 Masai, Johor Tel: 07-2526733
Incomm Marketing Sdn Bhd S48 2nd Floor Jusco Aeon Shopping Centre Taman Bukit Indah 81200 Johor Bahru, Johor Tel: 07-2328815 Incomm Marketing Sdn Bhd 151, Jalan Sutera Taman Sentosa 80150 Johor Bahru, Johor Tel: 07-3338555 Le Vantage Cellular Comm Sdn Bhd G43 Ground Floor Tesco Desa Tebrau H.S (D) 439286, Lot Ptd 140212 Mukim Tebrau 81100 Johor Bahru, Johor Tel: 07-3578728 Le Vantage Cellular Communication Sdn Bhd Lot B16 Giant Plentong Hypermarket Jalan Masai Lama 81750 Masai, Johor Tel: 07-3863086 Le Vantage Cellular Comm Sdn Bhd 9, Jalan Permas 10/1 Bandar Baru Permas Jaya 81100 Johor Bahru, Johor Tel: 07-3863086 LT Phone Centre No. 78 Jalan Omar, Muar 84150 Parit Jawa, Johor Tel: 06-9873115
Mix Mobile Telecommunications (M) Sdn Bhd No. 10, Jalan Delima Raya 1 Taman Delima Raya Bukit Baru 75150 Melaka Tel: 06-2311311 MU Communications Centre SH47, Jalan Besar 81500 Pekan Nenas, Johor Tel: 07-6992131 M Tel Mobile & Services No. 18, Jalan Dedap 20 Taman Johor Jaya 81100 Johor Bahru, Johor Tel: 07-3513135 Net Two Communications No. 10, Jalan Kasih 1 Taman Kasih 86200 Simpang Rengam Johor Tel: 07-7555522 One Two Call Telecommunications Lot G15, Ground Floor Kompleks Melaka Mall Leboh Ayer Keroh 75450 Air Keroh, Melaka Tel: 06-2324333 Shining Telecommunication Sdn Bhd Lot 1.23, Plaza Pelangi Jalan Kuning, Taman Pelangi 80400 Johor Bahru, Johor Tel: 07-3330900 Shining Telecommunication Sdn Bhd G63, Ground Floor, IOI Mall Bandar Putra, Lebuh Putra Utama Bandar Putra 81000 Kulai, Johor Tel: 07-5985988
274
Shining Telecommunication Sdn Bhd Lot JK2-05, Level 2 Johor Bahru City Square 80000 Johor Bahru, Johor Tel: 07-2265911 Shining Telecommunication Sdn Bhd L2-211/212, Sutera Mall Jalan Sutera Tanjung 8/4 Taman Sutera Utama 81300 Johor Bahru Tel: 07-5581588 Shining Telecommunication Sdn Bhd Lot M41, Tesco Kulai No. 52 Tmn Desamas Bt 221/2 Jalan Kulai Air Hitam 81000 Kulai, Johor Tel: 07-6635455 Segamat Tian Huat Sdn Bhd No. 104, Jalan Genuang Susur Satu 85000 Segamat, Johor Tel: 07-9326326 Segamat Tian Huat Sdn Bhd No. 9, Jalan Syed Abdul Kadir Susur Satu 85000 Segamat, Johor Tel: 07-9319139 Star Five Mobile Phone No. 9 Jalan Bistari 4/1 Taman Yayasan 85000 Segamat, Johor Tel: 07-9443233 Steven Tele-World Centre Sdn Bhd 75-3, Jalan Arab 84000 Muar, Johor Tel: 06-9542282
Steven Tele-World Centre Sdn Bhd Fg-27, Ground Floor Dataran Pahlawan Melaka Megamall Jalan Merdeka, Bandar Hilir 75000 Melaka Tel: 06-2815282 Superior Mobile Sdn Bhd 22A Jalan Kundang 4 Taman Bukit Pasir 83000 Batu Pahat, Johor Tel: 07-4347575 Superior Mobile Sdn Bhd No. 2, Jalan 4 Taman Kristal 2 86400 Parit Raja, Johor Tel: 07-4542222 Superior Mobile ( Pontian) Sdn Bhd No. 182, Jalan Bakek 82000 Pontian, Johor 07-6883388 T & T Telecommunications No. 1, Jalan Gambir 5 Bandar Baru Bukit Gambir 84800 Bukit Gambir, Johor Tel: 06-9766012 Utama Mobileworld (M) Sdn Bhd No. 13, Jalan Niaga Utama 81900 Kota Tinggi, Johor Tel: 07-8838831 Utama Mobileworld (M) Sdn Bhd No. 19, Jalan Kebudayaan Taman Universiti, Skudai 81300 Johor Bahru, Johor Tel: 07-5201833 Wee Shien Sdn Bhd G8, Block Dahlia Jalan Zahir No. 6, Taman Malim Jaya 75300 Melaka Tel: 06-3358006
Wee Shien Sdn Bhd No. 32, Jalan Merdeka Taman Melaka Raya 75000 Melaka Tel: 06-2815006 WH Top Enterprise No. 31, Jalan Abu Bakar 86800 Mersing, Johor Tel: 07-7998826 Yes Teleshop No. 47, Jalan Intan 2/2 Taman Intan 86000 Kluang, Johor Tel: 07-7722313 SABAH Aturfax Marketing & Services No. 2909, Ground Floor Jalan Perbandaran Karim Estate 91000 Tawau, Sabah Tel: 089-763000 CDJ Telecommunication Services Ground Floor, Block 3 Lot 6, Bandar Indah Mile 5, P.O.Box 1294 90714 Sandakan, Sabah Tel: 089-273311 My Mobile Communication Sdn Bhd 1 FA & 1 FB 1st Floor Centre Point 88000 Kota Kinabalu, Sabah 088-447140 SARAWAK Des Communication Sdn Bhd No. 20, Ground Floor Tabuna Height Commercial Centre, 93350 Kuching Sarawak Tel: 082-573012
Eritel Telecommunications Co Ground Floor, Shop Lot 1555 40, Jalan Keranji, Sibu 96000 Sibu, Sarawak Tel: 084-322446 Eritel Telecommunications (Central Park) Sdn Bhd No. 234, Lot 2596 Central Park Commercial Centre, 3Rd Mile 93250 Kuching, Sarawak Tel: 082-255522 Labuan Phone Shop Sdn Bhd UO413 Ground Floor Jalan Bunga Dahlia Wilayah Persekutuan 87000 Labuan Tel: 087-422866 Meteor Trading Co G.10B, Ground Floor Kenyalang Theatre & Commercial Complex Kenyalang Park 93300 Kuching, Sarawak Tel: 082-331911 Mobile 2000 Lot 3743, Ground Floor Jalan Bintulu-Miri, Medan Jaya Commercial Centre 97000 Bintulu, Sarawak Tel: 086-314939 Rita Agency Sdn Bhd L1-05, Dubs Comm/Office Complex, Lot 376 Section 54 93100 Kuching, Sarawak Tel: 082-232506
275
notice of Annual General meeting
NOTICE OF ANNuAL GENERAL mEETING
NOTICE IS HEREBY GIVEN THAT the Second Annual General Meeting of MAXIS BERHAD (the Company) will be held on Tuesday, 31 May 2011 at 10.00 am at the Grand Ballroom, Level 1, Mandarin Oriental, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia for the following purposes:-
AGENDA
1 To consider the Audited Financial Statements of the Company and of the Group for the financial year ended 31 December 2010 and the Reports of the Directors and Auditors thereon. Please refer to Note A. To declare a final single-tier tax exempt dividend of 8 sen per ordinary share for the financial year ended 31 December 2010. To re-elect the following Directors who retire pursuant to Article 114(1) of the Companys Articles of Association and who being eligible, have offered themselves for re-election: (i) Robert William Boyle (ii) Augustus Ralph Marshall (iii) Chan Chee Beng To re-elect Dr. Zeyad Thamer H. AlEtaibi who was appointed to the Board on 10 February 2011 and retires pursuant to Article 121 of the Companys Articles of Association. To re-appoint Messrs. PricewaterhouseCoopers as Auditors of the Company to hold office from the conclusion of this meeting until the conclusion of the next annual general meeting and to authorise the Directors to fix their remuneration. Resolution 1
Resolution 2 Resolution 3 Resolution 4 Resolution 5
Resolution 6
276
NOTICE OF DIVIDEND PAYMENT

NOTICE IS HEREBY GIVEN THAT subject to the approval of shareholders at the Second Annual General Meeting to be held on 31 May 2011, a final single tier tax exempt dividend of 8 sen per ordinary share for the financial year ended 31 December 2010 will be paid on 6 July 2011 to Depositors registered in the Record of Depositors at the close of business on 22 June 2011. A Depositor shall qualify for entitlement to the dividend only in respect of: (a) shares transferred to such Depositors securities account before 4.00 p.m. on 22 June 2011 in respect of transfers; and shares bought on Bursa Malaysia Securities Berhad on a cum entitlement basis according to the Rules of Bursa Malaysia Securities Berhad.
(b)
BY ORDER OF THE BOARD
DIPAK KAUR LS 5204 Company Secretary 9 May 2011 Kuala Lumpur
277
notice of Annual General meeting
NOTICE OF ANNuAL GENERAL mEETING

Continued
NOTES: A. This Agenda item is meant for discussion only as under the provisions of Section 169(1) of the Companies Act, 1965 (Act) and the Companys Articles of Association, the audited accounts do not require the formal approval of shareholders and hence, the matter will not be put forward for voting. Proxy 1. A member of the Company entitled to attend and vote at this meeting is entitled to appoint one or more proxies to attend and vote for him/her provided that the number of proxies appointed shall not be more than two except in the circumstances set out in notes 2 and 3. A proxy may but need not be a member of the Company, and the provision of section 149(1)(b) of the Act shall not apply to the Company. 2. Where a member of the Company is also a substantial shareholder (within the meaning of the Act) per the Record of Depositors, such member shall be entitled to appoint up to (but not more than) five proxies. 3. Where a member of the Company is an authorised nominee, it may appoint at least one proxy in respect of each securities account it holds to which ordinary shares in the Company are credited. Each appointment of proxy by an authorised nominee shall be by a separate instrument of proxy which shall specify the securities account number and the name of the beneficial owner for whom the authorised nominee is acting. 4. The instrument appointing a proxy shall: (i) in the case of an individual, be signed by the appointor or by his/her attorney; and (ii) in the case of a corporation, be either under its common seal or signed by its attorney or by an officer on behalf of the corporation. 5. Where a member appoints more than one proxy the appointment shall be invalid unless he/she specifies the proportions of his/her holdings to be represented by each proxy. 6. The instrument appointing a proxy must be deposited at the registered office of the Company at Level 18, Menara Maxis, Kuala Lumpur City Centre, Off Jalan Ampang, 50088 Kuala Lumpur, Malaysia, not less than 48 hours before the time appointed for holding the meeting or adjourned meeting or in the case of a poll, not less than 24 hours, before the time appointed for the taking of the poll; otherwise the instrument of proxy shall not be treated as valid and the person so named shall not be entitled to vote in respect thereof. Fax copies of the duly executed form of proxy are not acceptable. 7. A proxy may vote on a show of hands and on a poll. If the form of proxy is returned without an indication as to how the proxy shall vote on any particular matter the proxy may exercise his discretion as to whether to vote on such matter and if so, how. 8. The lodging of a form of proxy does not preclude a member from attending and voting in person at the meeting should the member subsequently decide to do so. Members Entitled to Attend For purposes of determining a member who shall be entitled to attend the Second Annual General Meeting, the Company shall be requesting Bursa Malaysia Depository Sdn Bhd, in accordance with Article 81 (b) of the Companys Articles of Association and Section 34(1) of the Securities Industry (Central Depositories) Act 1991, to issue a General Meeting Record of Depositors as at 25 May 2011. Only a depositor whose name appears on the General Meeting Record of Depositors as at 25 May 2011 shall be entitled to attend the said meeting or appoint a proxy(ies) to attend and/or vote on such depositors behalf. Toll-Free Line A toll-free line has been set up to attend to all queries from shareholders pertaining to the Form of Proxy and matters relating to the Second Annual General Meeting. The toll-free number is 1800 828 001 and will be valid from 9 May 2011 to 1 June 2011.
278
FORM OF PROXY
MAXIS BERHAD (867573-A) (Incorporated in Malaysia)
*I/*We.......... *NRIC (new and old) *Passport/*Company No...............................
(FULL NAME OF A MEMBER IN BLOCK LETTERS AS PER *IDENTITY CARD/*PASSPORT/*CERTIFICATE OF INCORPORATION) (COMPULSORY)
of......................
(ADDRESS)
telephone no. ............................... being a member of Maxis Berhad (the Company), hereby appoint *NRIC/*PASSPORT No...................
(FULL NAME OF A PROXY IN BLOCK LETTERS AS PER *IDENTITY CARD/*PASSPORT) (COMPULSORY)
of......................
(ADDRESS)
and/or *NRIC/*PASSPORT No......................

of.......................
(ADDRESS)
Only in the case of a member who is a substantial shareholder and/or.. *NRIC/*PASSPORT No...................
of.......................
(ADDRESS)
and/or.. *NRIC/*PASSPORT No....................

of......................
(ADDRESS)
and/or.. *NRIC/*PASSPORT No..................

of.......................
(ADDRESS)
or failing *him/*her, THE CHAIRMAN OF THE MEETING as *my/*our proxy/*proxies to vote for *me/*us and on *my/*our behalf at the Second Annual General Meeting of the Company to be held on 31 May 2011 at 10.00 am at the Grand Ballroom, Level 1, Mandarin Oriental, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia and at any adjournment thereof. *I/*We indicate with an 3 or 5 in the spaces below how *I/*we wish *my/*our vote to be cast: AGENDA 1 To consider the Audited Financial Statements and the Reports of the Directors and Auditors thereon. ORDINARY RESOLUTIONS 2 3 (i) 3 (ii) 3 (iii) 4 5 Declaration of final dividend Re-election of Robert William Boyle Re-election of Augustus Ralph Marshall Re-election of Chan Chee Beng Re-election of Dr. Zeyad Thamer H. AlEtaibi Re-appointment of Auditors (Resolution 1) (Resolution 2) (Resolution 3) (Resolution 4) (Resolution 5) (Resolution 6) FOR AGAINST
Subject to the abovestated voting instructions, *my/*our proxy may vote or abstain from voting on any resolution as *he/*she/*they may think fit.
If appointment of proxy is under hand
No of shares held : .......... Securities Account No: ................ (CDS Account No.) (Compulsory) The proportions of *my/*our holding to be represented by *my/*our proxies are as follows: First Proxy No. of Shares : ............................ Percentage : ....................................% Second Proxy No. of Shares : ............................ Percentage : ....................................%
........................................................................ Signed by *individual member/*officer or attorney of member/*authorised nominee of (beneficial owner) If appointment of proxy is under seal The Common Seal of .. was hereto affixed in accordance with its Articles of Association in the presence of :.... ..... Director *Director/*Secretary in its capacity as *member/*attorney of member/ *authorised nominee of .... (beneficial owner)
Date :
Seal
No of shares held : .......... Securities Account No: ................ (CDS Account No.) (Compulsory)
Date :
Only in the case of a member who is a substantial shareholder The proportions of *my/*our holding to be represented by *my/*our proxies are as follows: Third Proxy No. of Shares : ............................ Percentage : ....................................% Fourth Proxy No. of Shares : ............................ Percentage : ....................................% Fifth Proxy No. of Shares : ............................ Percentage : ....................................%
Notes to Form of Proxy : 1. A member of the Company entitled to attend and vote at this meeting is entitled to appoint one or more proxies to attend and vote for him/her provided that the number of proxies appointed shall not be more than two except in the circumstances set out in notes 2 and 3. A proxy may but need not be a member of the Company and the provisions of section 149(1)(b) of the Companies Act, 1965 (Act) shall not apply to the Company. Where a member of the Company is also a substantial shareholder (within the meaning of the Act) per the Record of Depositors, such member shall be entitled to appoint up to (but not more than) five proxies. Where a member of the Company is an authorised nominee, it may appoint at least one proxy in respect of each securities account it holds to which ordinary shares in the Company are credited. Each appointment of proxy by an authorised nominee shall be by a separate instrument of proxy which shall specify the securities account number and the name of the beneficial owner for whom the authorised nominee is acting. The instrument appointing a proxy shall : (i) (ii) 5. 6. in the case of an individual, be signed by the appointor or by his/her attorney; and in the case of a corporation, be either under its common seal or signed by its attorney or by an officer on behalf of the corporation.
2.
3.
4.
Where a member appoints more than one proxy the appointment shall be invalid unless he/she specifies the proportions of his/her holdings to be represented by each proxy. The instrument appointing a proxy must be deposited at the registered office of the Company at Level 18, Menara Maxis, Kuala Lumpur City Centre, Off Jalan Ampang, 50088 Kuala Lumpur, Malaysia, not less than 48 hours before the time appointed for holding the meeting or adjourned meeting or in the case of a poll, not less than 24 hours, before the time appointed for the taking of the poll; otherwise the instrument of proxy shall not be treated as valid and the person so named shall not be entitled to vote in respect thereof. Fax copies of the duly executed form of proxy are not acceptable. A proxy may vote on a show of hands and on a poll. If the form of proxy is returned without an indication as to how the proxy shall vote on any particular matter the proxy may exercise his discretion as to whether to vote on such matter and if so, how. The lodging of a form of proxy does not preclude a member from attending and voting in person at the meeting should the member subsequently decide to do so.
7.
8.
MEMBERS ENTITLED TO ATTEND For purposes of determining a member who shall be entitled to attend the Second Annual General Meeting, the Company shall be requesting Bursa Malaysia Depository Sdn Bhd, in accordance with Article 81(b) of the Companys Articles of Association and Section 34(1) of the Securities Industry (Central Depositories) Act 1991, to issue a General Meeting Record of Depositors as at 25 May 2011. Only a depositor whose name appears on the General Meeting Record of Depositors as at 25 May 2011 shall be entitled to attend the said meeting or appoint a proxy(ies) to attend and/or vote on such depositors behalf.
TOLL-FREE LINE A toll-free line has been set up to attend to all queries from shareholders pertaining to the Form of Proxy and matters relating to the Second Annual General Meeting. The toll-free number is 1800 828 001 and will be valid from 9 May 2011 to 1 June 2011. * delete if inappropriate
STAMP
Company Secretary
Maxis Berhad
(Company No. 867573-A)
Level 18, Menara Maxis Kuala Lumpur City Centre Off Jalan Ampang 50088 Kuala Lumpur Malaysia

MAXIS-Annual Report 2010

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Maxis Berhad (867573-A)

AnnuAl RepoRt 2010

Maxis Berhad (867573-A)

ANNUAL REPORT 2010

maxis berhad annual report 2010

annual report 2010

Introduction 4 5 6 Our Company Our Mission Our Vision and Values

219 220 221 222

Analysis of shareholdings 224 225 226 227 229

maxis berhad annual report 2010

maxis berhad annual report 2010

malaysia's leading mobile communications service provider

the nation's premier integrated communications service provider

maxis berhad annual report 2010

oUR VIsIon AnD VALUes

maxis berhad annual report 2010

maxis berhad annual report 2010

38% of mobile revenue

maxis berhad annual report 2010

Profit After Tax

Free Cash Flow (4)

maxis berhad annual report 2010

Financial Highlights 2010 RMm 2009 RMm YOY %

(3) (3) (3) (3)

49.8% 35.3% 25.9% 13.9 30.6 na

50.4% 34.9% 25.9% 39.7 29.8 na

-0.6% 0.4% -65.0% 2.7% n/a

maxis berhad annual report 2010

EBITDA and EBITDA margin

5,000 4,000 3,000 2,000 1,000

8,000 6,000 4,000 2,000

Profit attributable to shareholders

Earnings per ordinary share

maxis berhad annual report 2010

oPeRAtInG PeRFoRMAnCe InDICAtoRs

Operating Performance Indicators 2010 RMm 2009 RMm YOY %

2,711 9,316 264 12,291

-1.4% 14.7% >100% 13.5%

0% -12.2% -29.9% -10.7%

372 117 175

-4.0% 6.0% -1.7%

1,133 110 1,243

13.8% 40.9% 16.2%

maxis berhad annual report 2010

Segmental Analysis 2010 RMm 2009 RMm YOY %

maxis berhad annual report 2010

maxis berhad annual report 2010

Second Annual General Meeting.

maxis berhad annual report 2010

AWARDs AnD ReCoGnItIon

maxis berhad annual report 2010

Winner of Asias Best Employer Brand Award

Malaysian HR Awards 2010

CCAM CMO CRM CSR HRD KLIFF SME SMI

maxis berhad annual report 2010

Engaging with our customers at the S.H.E. pop concert

maxis berhad annual report 2010

maxis berhad annual report 2010

Bringing FIFA World Cup 2010 to the nation

maxis berhad annual report 2010

FINDER301, the first location-based mobile directory, is launched

maxis berhad annual report 2010

iPhone4 in Malaysia The iPhone4 was launched in Malaysia by Maxis.

HD7 in Malaysia The HTC HD7 was offered to Maxis subscribers.