Acknowledgement of Customer Praise of Employee

Dear

Thank you for your kind letter regarding your exceptional

treatment by one of our employees. A copy of your letter
has been forwarded to the personnel department and will be
included in the employee's file.

So seldom is it that a customer takes the time to write a

letter of appreciation, that I feel moved to reward your
initiative.

Please accept the enclosed certificate, which, when

presented, will entitle the bearer to a ten percent
discount on the merchandise being purchased at that time.

This is but a small token of our appreciation of customers

such as you, upon whose satisfaction we have been allowed
to grow and prosper in this highly competitive marketplace.

Again, on behalf of our entire organization, a heart-felt

thank you.

Announcement of Business Name Change

Dear

As our new letterhead indicates, we have recently changed

the name of our business from (old name) to (new name)

There has been no change in management and we will be

providing the same products and fine service on which we
have built our reputation in the industry. We would
appreciate it if you would bring this announcement to the
attention of your accounts payable department and direct
them accordingly.

Thank you for being one of our valued customers. We

appreciate your cooperation in this matter.
Apology After Cancellation of Order

Dear

This is to acknowledge receipt of your letter of (date)

in which you set forth your reasons for cancelling your
purchase order #

I am very sorry about the misunderstanding that led to

this cancellation and have taken the matter up with
management in order to ensure that a problem of this
nature does not occur again.

As one of our valued customers, your satisfaction is one

of our primary concerns. Please accept our apology.

Commendation

Gentlemen:

You are to be commended for the manner in which you

handled the unfortunate incident which led to removing
Fortrinall from the market.

While the reports that I have read all indicated that

there was no definite proof that the taking of Fortrinall
may have resulted in her present condition, the fact that
you acted so quickly shows that your first concern is with
the health and well being of the public.

As a consumer, I would like to express my appreciation for

your integrity and once again commend you for the fine
manner in which you handled this incident.
Congratulations on Expansion

Dear

When we received your notice of expansion, we at (name of

firm) were elated.

There are few firms that can boast of the success you
have achieved over such a relatively short period of time.
A great deal of that success, in our opinion, must be
directly attributed to your strong leadership and the
sense of direction that you provide.

Please accept our heartiest congratulations and best wishes

for your continued success.

Congratulations on a Job Well Done

Dear

The displays you created for the "Summer's Coming"

promotion are just beautiful. Several of the sales
personnel told me that they have received numerous
compliments from the customers.

Congratulations on a job well done.

Customer New Charge Card Cover Letter

Dear

It is our pleasure to notify you that a charge account has

been approved in your name. We welcomes you as a new
customer and hope that you enjoy the convenience of your
charge account.

We have established a credit limit on your account in the

amount of $ At such time as you may wish to raise
the credit line, a phone call or visit to our credit office
should expedite our handling of your request.

We have enclosed your card and our pamphlet that explains

our billing procedure, how to use your credit card plus
additional information we believe you will find useful.

Thank you again for choosing to shop with us.

Job Applicant Education Verification Cover Letter

Dear

Robin William is being considered for employment and has

signed the attached statement authorizing your school to
release the information requested below. Please complete
the form and return it to us in the enclosed envelope.
We sincerely appreciate your cooperation.
Letter Notice of Job Opening

Dear

Our firm has an opening in our (specify) department for

a (position)

This will be a permanent position and the applicant must

have the following qualifications:

Starting salary is (amount or dependent on applicant's

qualifications) and the working hours are from (time)
to (time) , Monday through Friday.

Thank you for your assistance. If you require any

additional information please contact (individual)
We are an equal opportunity employer.

Announcement of New Business Opening

Gentlemen:

This is to inform you that The Chambers Software Company

is now open and is located at 4500 4th Avenue North,
St. Petersburg, Florida.

Our store offers a complete and diverse line of computer

software packages for both personal and business
application. Since we do not represent any individual
computer hardware manufacturer, the products that we
carry are compatable with many systems. We are therefore
able to offer to our customers a wide range of excellent
software packages. Enclosed, for your review, is a
partial list of the items we currently have available.

We hope that you will come and visit us soon.

Acknowledgement from Publisher, Comments Referred to Author

Dear

Thank you for your comments. A copy of your letter has

been forwarded to the author for his response. I am
sure you will be hearing from him in the near future.

I am pleased that you found our article informative and

hope that you will continue to read our publication.
Should you have any comments or questions in the future,
please do not hesitate to write to this office.

We value our readership and are proud to have you as a

member of our family of subscribers.

Announcement of Change of Address

Dear

As of Monday, July 1, 1986, Kabuki Sales Corporation of

America's Eastern Regional Office will be located in our
new offices and warehouse building at 401 Grandiosa
Boulevard, Tampa, Florida, 33715. The telephone number
for this new location is (813) 555-5428.

Our Manufacturing Division will remain at 2550 Santa Fe

Avenue, in St. Petersburg.

I have enclosed our most recent brochure on robotic

equipment for your review. I hope you find it
interesting.
Apology for Poor Service Rating on Customer Questionaire

Dear

Thank you for taking the time to fill out our questionnaire
during your stay with us. We do appreciate hearing from
our customers, as their comments are vital for us to
continue improving our accommodations.

The problems that you mentioned have been brought to the

attention of our housekeeping department. While the lack
of service you experienced is unusual and not the standard
of our motel, there is no excuse for a lackadaisical attitude
on the part of any of our employees. We are sorry for the
inconvenience and annoyance this incident caused.

Thank you again for your comments. We hope that you will
give us another chance to serve you.

Apology for Delayed Response & Request for Meeting

Gentlemen:

This is to inform you that we are unable to make delivery

on the above referenced purchase order on the date
indicated.

We should have our merchandise ready to ship within 10 days

of the original delivery date and we hope that you can hold
off until that time.

We did want to inform you of this delay as soon we were

advised in order to give you as much time as possible to
make alternate arrangements, if necessary. We can assure
you, however, that if your order remains in force we will
expedite delivery to you as soon as we have received the
merchandise.

Please accept our apology for this delay and thank you for
your understanding.
Apology for Not Crediting Payment from Prompt Payer

Dear

Thank you for your letter and the photostat of your check,
which showed that your account had been paid in full.
While we are very sorry for the inconvenience this has
caused you, the enclosure of your check enabled us to go
through our records and pinpoint how this error occurred.

Please accept our apology for the letters we wrote under

the assumption that this bill had not been paid. I know
this insistance on our part must have been extremely
frustrating for you, especially in light of the fact that
you have always been a valued customer of ours and have
paid your bills promptly.

Thank you for your patience and please be assured that we

will do everything in our power to ensure that this type
of error does not occur in the future.

Charge Back Application of Discount on Delayed Shipment

Dear

The shipment of the above referenced merchandise was

delivered to my receiving department on
While the original delivery date was set for
I approved this later delivery in view of the problems that
you were experiencing at that time.

Our check for the full amount of the invoice, less our 2%
discount, was mailed to you on

I am enclosing a copy of the statement I received today,

which includes a charge back for that discount, taken in
compliance with your terms. I believe that the source of
this error lies in the fact that the date on the invoice
was not changed to reflect the delay in delivery.

I would appreciate receiving a corrected statement of my

account. Thank you for your cooperation in this matter.

Company Credit Account Denial for Unfavorable Report

Dear

Thank you for your recent application for credit with our
firm. We regret to inform you that we cannot extend credit
terms to you at the present time, based on the report we
received back from our credit bureau:

If you feel that there may be some errors in the records

of the credit reporting agency, we suggest that you contact
them and review their current information. In the event
that there have been errors made, please direct them to
submit a revised report to us for our reconsideration.

We would be most happy to welcome you as a customer and to

accommodate you in any way possible under the circumstances.
We do have a layaway plan and various other options that are
available to our cash customers.

Please feel free to call me if you have any questions or if

I can be of assistance to you in any way.

Congratulations on Outstanding Achievement

Dear

You have proven the skeptics wrong and accomplished what

most said was impossible.

There is no doubt that your recent achievements will be

spoken of for some time to come and that the admiration
for your accomplishments is felt by all of us within the
industry as well as the general public.

Please accept my heartiest congratulations for your success.

Thank You for Interview

Dear

Thank you for the time and consideration you extended to

me during my interview with you yesterday.

I appreciate having had the opportunity to speak with you

about my experience in related fields and my future goals.

I shall look forward to hearing from you and wish to thank

you again for your courtesy.

Thank You for The Opportunity, Service Business

Dear

Thank you for providing (name of company) with the

opportunity to be of service to you.

It is my sincere hope that you are completely satisified

with the service which was provided to you and will avail
yourself of our expertise again in the future.

We are always interested in suggestions that would allow

us to improve upon our already high standards and encourage
you to submit your thoughts. Again, thank you.