ConflIct |anagement

TopIcs Covered
0efInItIon of a conflIct
Sources of conflIct and 0o's and 0on'ts
How do you manage conflIct:
ConflIct
When two or more people have incompatible
goals and one or both believe that the
behavior of the other prevents their own
goal attainment
Sources of ConflIct
Divergent
Goals
Sources of ConflIct
Perceptual Differences
{
}
Common () AssumptIons
Harmony Is Normal; ConflIct Abnormal
ConflIct Is a CommunIcatIon 8reakdown
ConflIct Is PathologIcal
ConflIct should be AvoIded or Feduced
ConflIct Is a result of PersonalIty Clash
EmotIons are not a part of genuIne conflIct
The actual
How do you manage conflIct:
An assessment
CommunIcatIon styles assessment
ConflIct |anagement Styles
Avoiding
Dominating
Accommodating
Compromising
Collaborating
0omInatIng
GOALS
RELATIONSHIPS
AccommodatIng
RELATIONSHIPS
GOALS
AvoIdIng
GOALS ??
RELATIONSHIPS ??
CompromIsIng
GOALS
RELATIONSHIPS
(As long as your feelings wants and needs are taken
care)
CollaboratIng
GOALS
RELATIONSHIPS
Conflict Management Styles
Unassertive
Dominating Collaborating
Accommodating Avoiding
Compromising
Cooperative Uncooperative
Assertive
ConflIct and Croup Performance
|aIntaInIng Composure 0urIng ConflIct
Determine your reaction
based upon internal
messages:
Projection
Relationship
Present Event
Risk
Thank you
QuestIons please

Sign up to vote on this title
UsefulNot useful