CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened.co m 7 .actualtests.com Ac tua lTe A. C. The PC needs a 26-to-20 pin ATX adapter. The PC needs an AT-to-ATX adapter. Which of the following can be disabled in the BIOS to prevent this message from appearing? . Tape D. Which of the following is needed to solve this issue? A. D. The PC needs a 24-to-20 pin ATX adapter. SDD B. Intrusion detection C. Flash C. B. Trusted Platform Module (TPM) B.www. Any Time. The PC needs a NLX to ATX adapter." .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. HDD Answer: D QUESTION NO: 20 "Pass Any Exam. WiFi Protected Access (WPA) D.

Satellite D. DVI B." .com Ac tua lTe sts A. Hardware Compatibility List "Pass Any Exam. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A. MIDI C. DSL B. Any Time. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D.www. After extracting the driver. how would the technician update the driver? A. HDMI .CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP.co m Which of the following connectors are used for musical equipment? 8 . 6-pin mini-DIN D. video and game controllers'>double click on the name of the sound card> Troubleshoot' B. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound.actualtests. Device Manager> expand 'Sound. Cable C. System Information B.

255 C.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long.1-126. Power supply C. the beep codes may vary.com 9 Ac tua lTe A.255 B.0-223. A wax-based substance is melted and applied directly to the media.CompTIA 220-701: Practice Exam C. Toner is sprayed to the media. NIC D.255.0. Heat is applied to heat-sensitive media to create an image. Any Time.www. 224. However. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A. and 2 short beeps. B.255. 1. 128. D. Sound card B.255.0-191.255 D. Watson D.0-255.co m Answer: A .0.1.255.1.255. C.0.actualtests. which of the following is true? . Dr. because of the wide variety of models shipping with this BIOS. sts In the laser printing process.255.255. 192. "Pass Any Exam.0.0. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur." . Toner is applied to a photoconductor and transferred to the media.0. Which of the following components has MOST likely failed? A.255.

CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. RJ-11 D. ST C. Floppy B. NAT translation D. Blu-Ray D. RJ-45 B.com 10 Ac A technician is installing Windows Vista onto a new computer locally. Any Time. MAC filtering C.co Which of the following connector types is used on CAT5e cable? m . the technician discovers that the user was eating lunch while typing the document. The technician comes to the conclusion that liquid was "Pass Any Exam. BNC . Which of the following describes the method the technician would MOST likely use? tua lTe sts A. After questioning the user. in which the keys are not typing anything within document editing software. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue." . WPA encryption B. DVD C.actualtests.www.

B.co m . Ask the user open-ended questions. Check the ink cartridges for proper ink levels.CompTIA 220-701: Practice Exam spilled onto the keyboard.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. According to the troubleshooting theory. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer.3 V rails.3 B. Replace the keyboard with a new keyboard. D. Replace the fuser in this printer.com 11 Ac tua lTe sts . A. The printer successfully feeds paper through the unit while running the manufacturer's print test. B. Make closing notes of the repair. 5 C. chipset. which of the following would be the NEXT step to follow? A. 15 E. Update the firmware in the printer. because most of the electronic components (CPU. Verify the system functionality. D. C. 24 Answer: A. QUESTION NO: 33 "Pass Any Exam.actualtests. Which of the following should the technician do FIRST? A. Any Time." . 6 D. 3.www. but nothing is being printed on the paper.3 V for power supply. C. Check the toner levels in the printer. AGP and ISA cards) used 5 V or 3. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). PCI . RAM.

Smart card reader C. Run a System Defragmentation D. Which of the following should the technician perform FIRST? A. Update the video driver B. 25 D. KVM D. Provide for heat transfer from a component to theheatsink D. Reduce heat on a component through evaporation C. 21 B. 23 C. Any Time." .www. when the video game starts the computer crashes.co m 12 . Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts .actualtests.com Ac A. Roll back the video driver C.CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer. 80 "Pass Any Exam. Insulate a component from the friction of theheatsink B. Barcode reader B.

Close the document without commenting to the user and proceed with the work. Without it the computer will not "Pass Any Exam.co m .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Complex logon passwords D. Ask the user to close the document so that the work can proceed. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A. Any Time. Power on password B. D. Which of the following steps would be BEST to take? A. Copy the document to a network drive as a backup so that work can proceed. Recommended for analog phone lines B. B. Upon making the connection. C.com 13 Ac QUESTION NO: 39 tua lTe sts . Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them." . Flexible PVC outer jacket C. Leave the document open and do not mention it to the user and proceed with the work. When the system is first turned on it will prompt for the Power On password.actualtests.www. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. the technician discovers the customer has a confidential document open. Recommended for ceiling use only D. Intrusion detection C. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A.

However. The card is a PCMCIA card and the laptop supports PCI Express cards. The computer's BIOShas the flash drive above the hard disk in the boot order priority list. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. RJ-45 B. USB printer. the card refuses to fit into the expansion slot. B. B. The card needs to have the compatibility jumpers set before it can be installed into the system. D. C.actualtests." . C. sts . and USB webcam installed and connected.CompTIA 220-701: Practice Exam continue to boot. Answer: B "Pass Any Exam. Any Time. The card is a PCI Express card and the laptop supports PCMCIA. Which of the following is MOST likely preventing the machine from booting normally? A. The expansion slot needs to be enabled in the BIOS first. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area.co A technician is trying to install a previous-generation expansion card into their new laptop.' It has a USB flash drive. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found.com Ac QUESTION NO: 42 tua Answer: D lTe A. Which of the following is MOST likely the reason? m 14 . BNC D.www. RJ-11 C. D. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Start>Settings>Control Panel>Administrative Tools C. which of the following are best practices? (Select TWO). Upgrade the firmware E. Take a long break to step away to relax and refocus. Politely inform the user that all questions will be answered later. D. another user begins asking irrelevant questions. A. Upgrade the processor B. Start>Settings>Network Connections B. Which of the following devices are the additional four pins used? "Pass Any Exam. Delete existing programs D. Update the BIOS C. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Any Time. Leave the station and call another technician to complete the repair.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS." . Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts .actualtests. Request the manager to assist in the situation. After checking to make sure the network printer is available. Delete personal data Answer: B.www. C.com 21 Ac A technician receives a computer that is having trouble printing to a network printer. B. Start>Settings>Control Panel>Accessibility Options D.D QUESTION NO: 64 While a technician is working on an employee's computer. Which of the following is the BEST course of action? A. A. It is inhibiting progress because the technician cannot concentrate and becomes irritated.co m . the technician checks the port the printer is assigned to and finds it is set to LPT1:.

Incompatible cabling B. Print spooler is not running tua lTe On a Windows computer. Features C.actualtests. Cultural sensitivity C. The user was able to print previously. Applets B. Extra RAM D. The processor C. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Timeliness D.www." . Printer hardware problem C. Widgets D. Extra drives B.com Ac A. Incompatible print driver D. Personal calls B.CompTIA 220-701: Practice Exam A. Any Time.co m 22 . Positive attitude Answer: A "Pass Any Exam. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. a user is unable to print documents to locally attached printers or network printers. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A.

mouse. 802.11g D.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A.11a B. Use a slightly damp cloth and a vacuum D.actualtests. Anti-spyware software B. 802. Any Time. Anti-virus software D. printer. 802. Anti-adware software C.co m 23 .www. Use a lint free cloth and glass cleaner B.com Ac tua lTe sts . Use a dry paper towel and an anti-static strap C. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2.11b C.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard. and network when using a laptop? "Pass Any Exam. monitor." . 802.4GHz band with a maximum data rate of 11Mbps? A.

After they finish explaining.com Ac tua A.actualtests. Any Time. 255. Provide a way to access the hard drive in an emergency through the command prompt. B.255. Listen and do not interrupt the customer.0.www.255.0. a technician's NEXT course of action should be to: A.0.0 B.255." . B. Delete a virus that has infected the hard drive through the command prompt. Bluetooth B. C.0.CompTIA 220-701: Practice Exam A. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation. 192. Network hub C.co m 24 . 224. 127.255 D. Provide proper documentation on the services provided. Provide a way to recover corrupted print jobs through the command prompt. Restate the issue or question to verify understanding. D.255. Docking station D. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. Allow the restoration of a previously made image of a desktop through the command prompt. Offer different repair options for the user's convenience. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts . D.255 C. C.0 Answer: D "Pass Any Exam.

Dual core processing . Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. Zip drive C." . Blu-Ray D.actualtests. D. Quad core processing D. AMD Athlon 64 and 64 FX? A.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. Any Time. Stylus "Pass Any Exam. C.www. The processors provide a 64-bit register. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. SD card B. The processors contain 64K new transistors. The processors have an additional 64 instruction sets. SpeedStep technology C.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. Hyper-threading B. The processors are made with a 64nm manufacturing process.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . B.

The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface. ISA D. Which of the following is the MOST likely reason? A. NTFS D. Biometrics D.com Ac tua lTe sts A.actualtests. Any Time. CDFS . AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive." . FAT32 B. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. "Pass Any Exam.co m Which of the following file systems MUST be used when implementing EFS? 26 . PCI B. Smart card C. QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. The hard drive needs ATA drivers loaded via the F6 option during install.CompTIA 220-701: Practice Exam B. PCIe C. FAT C.www.

The hard drive is incompatible with Windows XP and needs replacement. A token device C. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. Just at this point press F6 and show the drivers on the floppy. PCI Express card B. KVM C." .co m . Docking station Answer: D QUESTION NO: 85 A. A biometric device D. Of which of the following is this an example of? tua lTe sts .actualtests. otherwise it may try to boot from floppy ). QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A. PCMCIA card D. D. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive.com 27 Ac A technician has a security device which displays a number that changes overtime.CompTIA 220-701: Practice Exam B. it will ask you if you want to install drivers. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. The hard drive needs SATA drivers loaded via the F6 option during install. Any Time. which of the following troubleshooting steps should be done? "Pass Any Exam. Before the drive is replaced. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. C.www. A smart card reader B. The hard drive did not have the jumpers configured correctly and needs to be checked.

Perform a backup D.11g has the potential to support up to: "Pass Any Exam. services. Identify the problem C.msc from the Run option on the Start Menu. MSCONFIG Answer: B QUESTION NO: 89 802.exe C. MMC C. The Services window will open.CompTIA 220-701: Practice Exam A.actualtests. services.mmc B. The preferred way to make changes to services is to launch services. this is fine.co m . If you want a quick visual of which items are running or stopped. MSINF032 D.exe in the Run box accessed via the Start Menu. software and network components? A.www. Device Manager B. Any Time. The first is to use the MS Configuration Utility by typing msconfig.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware." .exe D. gpedit. followed by clicking the Services tab. but the information is limited. msinfo32. Establish a theory of probable cause B. sts . Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer.

known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. Save information for critical files before system shut down C.com Ac tua A." The term is named after the color of the screen generated by the error. Diagnostic purposes of a critical system error D.actualtests. 54Mbps.co m 29 .www. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . Passwords D." . of a non-recoverable nature. Any Time.CompTIA 220-701: Practice Exam A. C. that causes the system to "crash. Windows Vista Ultimate B. 100Mbps. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). Firewall B. B. 11Mbps. D. 50Mbps. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. Smart cards C. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. Windows Vista Home "Pass Any Exam. Driver updates for new installations B.

C:\Windows\System32 B. Swap the A/C adapter D. QUESTION NO: 95 A laptop's battery will not charge. Cordless phone B." . LCD C. Toggle theFn keys C. Remove all unneeded peripherals B.com 30 Ac tua lTe sts .co m . C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). Windows XP Home D.www.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. CRT Answer: A. C:\Users\ D. A. Any Time. Microwave E. C:\ProgramFiles C. Which of the following BEST solves this issue? A. Magnet D. Plug the laptop into a UPS Answer: C "Pass Any Exam.actualtests. a technician should look in which of the following default locations? A. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO).CompTIA 220-701: Practice Exam C.

A network which has no connection to the Internet and is private by design.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop.actualtests." . BIOS B. A private tunnel through the Internet to securely communicate with a remote network. C. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. Which of the following memory types would be the correct type? A. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. A security encryption feature that encrypts wireless traffic with an access point for communication. Control Panel C. D. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam.www. sts .co m 31 . RIMM B. DDR RAM C. Any Time. Internet Explorer Properties D. Where can the technician configure this setting? A.com Ac QUESTION NO: 98 tua Answer: B lTe A. B. SDRAM D.

AGP D.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO).com Ac tua lTe QUESTION NO: 101 sts Answer: B . Any Time. PCIe B. A. Load the operating system into memory during power on. SNMP D. ISA C. CD. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A.www. EISA E. CD.co m 32 .RW C. DVD. A. Test the software and hardware drivers before the operating system loads. DVD. Which of the following types of portable media offers the LARGEST storage capacity? A. D.actualtests. IEEE 1394 "Pass Any Exam. C. Check for the latest motherboard firm ware updates.DL B. USB 001 B." .CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). IP_ip_address E. \\computername\sharename C. Test the essential components of the system during power on.R D. B.

FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol. sts . HTTPS D.www. HTTP C. Help limit electrostatic discharge (ESD) inside the case. C. D.CompTIA 220-701: Practice Exam Answer: B. then the cooling of the PC changes dramatically. This address can be verified from printer's configuration. if your PC's enclosures are open.actualtests.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components." . However. Helpprevent moisture buildup in the case. a technician notices that several unused expansion card slots have open ports. B. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. QUESTION NO: 105 "Pass Any Exam. Any Time. Helplimit radio frequency interference (RFI) inside the case. Helpensure proper air flow through the case. The cooling of some components can be reduced or totally eliminated and can cause damage.co m 33 . Answer: B QUESTION NO: 104 A. SMTP B.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer.

The printers IP address has changed. QoS for printing is not functioning over the LAN. D. Any Time. The printer needs to have a cartridge replaced. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. A.com Ac tua lTe sts . QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A. Answer: C.actualtests. The printer would not start printing again till that print job is removed from the queue. Print spooler view in the Printers Control Panel D. A technician has verified the printer is online and prints a configuration page from the printer.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. Properties of the printer from the Printers Control Panel C. RJ-45 "Pass Any Exam. A job in error status is at the top of the print queue. Which of the following is the MOST likely cause of the issue? (Select TWO). you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. Sometimes. To find this problem you can ping the printer from your computer. E. C. B. The print queue window from system tray B. T-Connector B.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A.www. Sometime if the IP address of the printer is changed you cannot print.co m 34 . Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. BNC C." . New drivers have been released and need to be installed.

CompTIA 220-701: Practice Exam D. Start>Run>typeipconfig>click OK and ask user to read the results. 3x C. 1x and 8x bus speeds can be used. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO).actualtests.D QUESTION NO: 109 A." . 8x E. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. D. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. 1x B. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. Any Time. You can type the Ipconfig command by "Pass Any Exam. The Syntax IPCONFIG /all displays full configuration information.com 35 Ac A user calls and says they cannot get to the Internet.co m .www. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). B. C. 6x D. sts . 24x Answer: A. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. A.

Operating system CD B. Which of the following is needed to perform an ASR restore in Windows XP? A.co m 36 . QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A. chkntfs B. A. C. Recovery console C." at the bottom of the screen. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO).www. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. you need Operating system CD and the recovery floppy disk that you have created. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . The recovery process will start. dxdiag "Pass Any Exam. Provides resolution of host names to IP addresses. press F2." .CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command.com Ac tua lTe sts QUESTION NO: 111 . Vendor recovery CD D..actualtests. D. Dynamically assigns IP addresses for easy client configuration. B. Secures network traffic through shared key encryption. Any Time. Provides security for a network through the use of ACLs. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) .. The DNS server strictly functions as an ip address lookup for a given domain name.

A recovery partition put there by the manufacturer. This partition is not assigned a drive letter and is not accessible from Windows.CompTIA 220-701: Practice Exam C. Parallel port B.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. A potentially dangerous virus has been downloaded onto the system." . IEEE 1394 port D. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. ipconfig E. Which of the following is the MOST likely explanation for this extra partition? A.www. C. tracert D. sts . D. ping Answer: C.actualtests.co m . Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique. Serial port C. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. Any Time. Space reserved by the drive manufacturer for firmware. Space set aside by Windows for use by the virtual memory swap file. Answer: D A. B.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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D. C. sts . Replace the fuser. Excessive internal display brightness is set. Insufficient memory for the OS.www. The processor is improperly seated due to bent pins. B. Any Time. Having arrived onsite. the technician has a discussion with the customer and reviews some examples of their print jobs.CompTIA 220-701: Practice Exam Explanation: First check the boot order. to test printing.co m Answer: D ." . If that does not work then you may need to delete and reinstall the printer. B.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer.actualtests. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. Print a test page. which you already know. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. Change the paper. C. You should always use the test page feature from the printer properties. Which of the following should the technician do NEXT? A. Clean the toner cartridge. D. Control Panel> Accessibility Options> General "Pass Any Exam. not from an application. Which of the following is the correct path to change the language settings? A. The airflow is blocked. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts.

C. Control Panel> Regional and Language Options> Regional Options C. When connecting the laptop to a wireless network. D. 802. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor.11g B.CompTIA 220-701: Practice Exam B. the technician successfully tests for speeds of up to 54 Mbps. 802.11 standards.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A.11b D.11x C. Cycle theprinters power. B. Reboot the computer.www. 802.co m 45 . Control Panel> Regional and Language Options> Regional Options> Customize D.11b supports communication only up to 11Mbps. Print a test page.actualtests. Which of the following would be MOST likely to fix the problem? "Pass Any Exam. and Bluetooth supports communication up to 3Mbps. Which of the following standards of wireless card did the technician install? A. 802.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. sts . 802." . Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop.11g standard if you want to use a standard that can support communication up to 54Mbps.11x refers to the family of 802. Perform a self-test page. Any Time. 802.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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actualtests. Which of the following describe the potential upgrade paths? (Select TWO). then to Windows 98SE then Windows XP Home. Stop the device. B. Remove hardware in Control Panel.com Ac tua lTe sts . "Pass Any Exam.0 SP1 then Windows XP Home. Answer: A. False negative B. A. D. and then turn off the device. B. E. Upgrade to Windows NT4. C. C. Turn off the laptop." . Degauss the display and drives. Upgrade to Windows XP Home directly from Windows 95. True negative C. and then remove from laptop. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. B. it is BEST to perform which of the following actions on a routine basis? A. Upgrade to Windows 98SE then to Windows XP Home. D. Remove the driver from Device Manager.CompTIA 220-701: Practice Exam A. Clean out the dirt with a damp rag. Defragment the hard drive weekly. D. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. C. Perform a clean installation of Windows XP Home. Clean out the dust with compressed air. Any Time.www. Upgrade to Windows 95 OSR2. True positive D.co m 52 .C QUESTION NO: 157 To lengthen the life of computer hardware.

B. D. Which of the following is the MOST likely cause? m 53 . B." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A.actualtests.www. The modem is not functioning properly. updated drivers.com Ac tua lTe A. C. Which of the following would be the MOST likely cause of the problem? A.co When trying to print. HKEY_ CURRENT_USER B. The printer does not recognize the font type. C. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. sts . The high encryption package is not installed. The computer needs to upload the print job. The modem is not recognized in Device Manager. a balloon in the system tray indicates a print job has failed to print. The paper needs to be replenished. Answer: C QUESTION NO: 162 "Pass Any Exam. HKEY_CURRENT_CONFIG D. Any Time. The technician has the correct. Printer firmware needs to be updated. The account does not have permission to install drivers. D. HKEY_USERS C. but is unable to successfully install the drivers.

ROM drive "Pass Any Exam. PC card adapters B. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. TASKMAN. Lithium D.co m 54 . DVD. which of the following should be removed to avoid damage during transit? A. Duct tape D. Electrical tape B.actualtests.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . Electromagnetic Interference (EMI) B.com Ac A.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. CONVERT." . Which of the following should be used to repair the wire? A. LCD C.EXE B. PROGMAN. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop. a technician finds a wire with insulation damage from rubbing up against a cooling fan.EXE C.EXE D. Masking tape C. Any Time. SPUNINST.www. Mercury C.

C.co m Answer: C 55 . High voltage discharge C. Any Time.actualtests. Radio frequency interference D. Electromagnetic interference B. Periodically clean the vents using a small vacuum cleaner. Which of the following should the technician take under consideration? A." . Use a moist rag to clean the vents monthly.CompTIA 220-701: Practice Exam D. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. D. Directly spray the vents with compressed air. LDAP B. POST C.www. B.com Ac tua A. Which of the following is the BEST preventive maintenance procedure that the technician should perform? . Install ceiling fans in the room. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. BIOS D.

Cable D. B. sts . Which of the following should the technician keep in mind when setting up the lab? A. Begin running diagnostic software and confirm findings with another technician.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Electrical safety with the extra network cables C. D.www. Ask open-ended questions to gather the symptoms. Which of the following can the technician do to better understand the customers issue? 56 . Cable management to avoid trip hazards B. DSL C. Fiber B. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Any Time.co m A customer brings a PC for a technician to repair. and then confirm the findings with the customer.com Ac tua lTe A. Location of the PCs with respect to each other D.actualtests. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam." . run diagnostic tests. C. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. Get the customer contact information.

Allows for a portable computer to be easily moved without being plugged into an outlet. To allow alternating current to be used instead of direct current D. Answer: D "Pass Any Exam." . which of the following is broadcasted by default and should be disabled? A. Converts AC power to DC power that a computer can use to operate and charge its battery. Any Time. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. To allow the power supply to operate at different voltages B. Changes DC power to AC power to charge the battery and enhances portability. To change the voltage coming from the wall C.com Ac tua lTe sts QUESTION NO: 174 . B. Satellite D. D. Fiber Answer: D QUESTION NO: 173 When setting up a WAP. DSL B.co m 57 .www. SSID D. C. Filters incoming voltage spikes and surges. Broadband C. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. WEP C. WPA B.actualtests.CompTIA 220-701: Practice Exam A.

DDR3 D.co Which of the following has the speed of PC2700? m QUESTION NO: 177 . SODIMM B. Laser "Pass Any Exam. Impact B. DIMM C.actualtests. Laser D.www. DDR2 . RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. SDRAM C.com 58 Ac tua lTe sts A. Dot Matrix C. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. Thermal B. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A. DDR B." . SIMM D.

Color Laser D. ISA B.www. HTTP B. tua lTe A. Inkjet D.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location." . Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A.co m Answer: A .actualtests. WAN sts Which of the following allows a secure connection between two points? . PCMCIA D.CompTIA 220-701: Practice Exam C. Any Time. FTP D. PCIe X16 Answer: C "Pass Any Exam. AGP 4X C. VPN C. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. Thermal B. Inkjet C.

" .actualtests.www.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A. Make sure the laptop display is enabled. SR1234ct B. Remove the memory and destroy it. rw2%HN D. CompTIA558475 C. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . ct23&P#h~ Answer: D A. Remove the hard drive and destroy it.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. C. Any Time. B. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. Replace the video card inside the laptop. D. Replace the LCD inverter. Run a large magnet over the top of the hard drive several times. Make sure the OS has the latest video drivers installed. Reformat the hard drive to a clean state using the format command. D. C. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. B.co m 60 .

com Ac tua lTe sts QUESTION NO: 188 . IEEE 1394 D. 1000Mb/s C." . USB 1. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A. USB 1. 100Mb/s B.co m 61 .0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A. DDR400 D. 10000Mb/s D. DDR333 C. Any Time.1/2. USB 2. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A.CompTIA 220-701: Practice Exam A.1 C. S/PDIF B.actualtests. PC2100 B. SATA D. IEEE 1394 B. 1Gb/s Answer: A "Pass Any Exam.0 C.www.

Control Panel C. C. Calibrate the monitor. C. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Program Files B. C." .www. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. B. Provides use ofPCIe X16 expansion slots.com 62 Ac tua lTe sts A. The maximum amount of memory a given system can potentially have. . Provides use of more powerful video graphics accelerators. Set the refresh rate to the lowest the monitor can display.actualtests. Provides access to larger hard drive partitions. Set the resolution to the highest the monitor can display. Provides addressing of memory beyond 4GB. D. Any Time. Data written to a disk located in a paging file that would not fit into the systems RAM. Flash memory used to hold temporary files before deletion. D. "Pass Any Exam. Degauss the monitor. B.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . Start Menu D. B.

collect all packets that are sent to any device on the LAN. D. actions. Document findings. Establish a theory of probable cause. Built-in encryption standards B.www. Identify the problem. Hibernate." . QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A.g. and outcomes. resume from a low power state when it receives a network packet telling it to do so. Verify full system functionality.actualtests. B. Any Time. Larger capacity than traditional magnetic drives C. C. send broadcast packets over the LAN to all computers simultaneously. B. Off). C. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A. D.co m Answer: D 63 . Lack of drive heads and platters D. A portion of physical RAM that is mirrored to the hard drive for redundancy.com Ac tua lTe A. Answer: D QUESTION NO: 197 "Pass Any Exam. send packets to other network devices on the LAN instructing then to enter a low power state (e. Higher data integrity sts Which of the following is a characteristic of solid state drives? .CompTIA 220-701: Practice Exam D.

Move the computer and attach to the printer.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Which of the following questions might a technician ask to try and determine the cause? (Select TWO)." . A.co m 64 . D. Was there a power outage since yesterday? B. Were there any new software updates done? Answer: B. Any Time. B.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday.com Ac tua lTe sts . Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. Was any hardware installed since it last worked? C. Are you sure the power button is not stuck? B. RAID 0 "Pass Any Exam. it just keeps rebooting. Has the monitor been replaced recently? E. Purchase an external Ethernet print card. Share out the printer from the attached computer. Which of the following is the quickest way to accomplish this? A.actualtests. Is the power cable on the monitor loose? D. C. Are you sure you ran a find on the system and the program is just not misfiled? D.www. Which of the following RAID levels should be implemented? A. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. Set up a local print queue. Which of the following questions should a technician ask to help determine what occurred? A.

B. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. Allows the operating system to be rolled back to a previous point in time D.com Ac tua lTe sts QUESTION NO: 202 .co m 65 . model. and serial number.actualtests. D.www. Any Time. Identify the hardware make.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. C. Answer: D A technician uses a call logging process in order to: (Select TWO). Assign an appropriate priority for the issue. identify common issues among multiple users. compose a record which allows user authentication. E. RAID 4 D. C. Answer: B. B.CompTIA 220-701: Practice Exam B. which of the following should the technician do FIRST? A. RAID 1 C. Identify the user and associated problem. Allows the operating system to be backed up with immunity to virus activity B. help maintain a balanced workload for the help desk technicians. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer." . Allows the operating system to assigns dates so that user data files are backed up C. select the appropriate priority level for the issue. A. D. Elevate the call to a higher level of support. track the process of the incident.

Use thecheckdisk utility. Longer chip life Answer: C. Userestore point to roll back the computer to a previous date. Increase system security B. Utilize less memory C.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. Any Time. Increased network speed E.com Ac tua lTe sts A.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). Empty the recycle bin and deleted email items.co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . D. The hard drive light is constantly on. "Pass Any Exam. DVD. DVD. E.actualtests. C. Use the drive compression utility. A. A.www." .E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). Use the defragment utility. Blu-Ray D.RW+ B. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Dual-sided DVD . Increased performance D. Answer: A.RW C. B.

The user states that they do have Internet connectivity. Logical token B. D. Ask the customer to check daily to see when it is completed. D. C." . DVI C. Add an exception to the firewall for the program. CGA D. C. Inform the customer that others are waiting. Give the customer an estimated time for repair based on the technicians assessment.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. B.CompTIA 220-701: Practice Exam A. Check the Hardware Compatibility List to see if the program is not compatible with the OS. and asks when it will be done. RFID smartcards "Pass Any Exam. S-Video Answer: B.www. Ask the customer when they would like to have the work completed. The technician will get back to them as soon as possible. Run the program as a local administrator. Any Time. B. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). Encrypted passwords C. A.co m .actualtests.D QUESTION NO: 208 A customer brings a PC in for repair. Check for any updates to the program. USB B. VGA E. Which of the following is the BEST response for the technician to give? A. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . QUESTION NO: 209 A.

a user is reporting system crashes and performance loss. Answer: C "Pass Any Exam. Coaxial B. UTP C.actualtests. Ensures that only certain devices can access the network C. Encrypts data traveling across the wireless network D. Try installing the device to a different port or slot.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. D. Which of the following would be the FIRST step in resolving this issue? A. B.co m 68 . Ensures all users physically login to the wired network B." . Disable the device in Device Manager. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD. Fingerprint reader E. Retinal scan Answer: D.com Ac tua lTe sts . Plenum D. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Download and install updated drivers for the device. Any Time.CompTIA 220-701: Practice Exam D.www. Contact the vendor for an RMA. C.

Wireless Zero Configuration D.com Ac tua lTe sts ." .ROM Answer: C.www. Which of the following Windows features BEST accomplishes this? A.actualtests. Serial Cable B. can be used as a boot device to install a new installation of Windows Vista? (Select TWO).co m 69 . when locally connected. CD. Which of the following boot options would be MOST effective in troubleshooting this issue? A. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam. Boot to the recovery console C.E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network.ROM C. DVD. When the laptop is removed from the docking station. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. Floppy drive E. Hardware profile C. Safe mode B. Driver signing B. USB drive D. and after restarting their PC the display is no longer appearing. Any Time. the user would like the laptop to automatically switch to the wireless connection. A.CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. Safe mode with command prompt D.

Security Center B." .co m 70 .www. Install the Microsoft Malicious Software removal tool. fdisk B. Machine Debug Manager D. sysprep "Pass Any Exam. Disable antivirus protection withinSecurity Center notification. Any Time.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Contained in a text file C. Contains numbers and letters E. Windows reports that no antivirus software is currently protecting the system. Disable the antivirus logging in the Event Viewer. Which of the following solutions would resolve this issue? lTe sts . Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. Update the Antivirus definitions.com Ac tua After successfully installing a free antivirus solution. System Restore C. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). B.actualtests.E QUESTION NO: 219 A. Contains special characters Answer: D. D. Contains AES encryption D. A. C. Obscure word in a dictionary B.

and WDS is available in Windows Server 2003. Ghost is a third-party utility. WindowsVista Basic B.168. 192.1 C. QUESTION NO: 221 Which of the following is a class A IP address? A. 172.1 D. which comes with Windows 2000 Professional.0.actualtests.www.1. RIS only comes with Windows Server operating systems.com Ac A.0. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. WindowsVista Ultimate "Pass Any Exam. Windows XP Home C.0." .co m 71 .CompTIA 220-701: Practice Exam C. 110 D.0.1. 224. Windows XPMedia Center D.1 B. regedit D. 80 C.16. Any Time. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts .1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A. 53 B. 10. you need to use the Sysprep utility.

Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. B.actualtests. Answer: C QUESTION NO: 226 The edit command line tool: A. B. D. 4. D. Answer: D QUESTION NO: 227 While troubleshooting a computer problem. 650MB. 9GB. C.www. opens a text based word processor. remaining hard disk storage space. C. 25GB. Any Time.co m 72 . can be used to modify desktop preferences.com Ac tua lTe sts .7GB. the speed and available bandwidth of Internet connections." .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. changes the boot sequence order. a technician has determined what has caused the problem. B. a performance value of system components. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. the reliability and speed of search indexing. makes changes to the registry. D. C.

Establish a plan of action and implement the solution. Document findings.www. check the HCL. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). Which of the following interfaces should the technician use to manage current application processes on the users computer? A. perform a disk defrag.CompTIA 220-701: Practice Exam A. Task Manager D." . A. Smart card B. clean each component with an approved cleaning solution.co m . D. D. Optical recognition F. C. B. Barcode scanner C. archive old drivers. B. Voice recognition D. before performing hardware upgrades a technician should: A. Verify full system functionality. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. C. Fingerprint reader E. Computer Management B. actions and outcomes. Event Viewer Answer: C QUESTION NO: 229 As a best practice.actualtests. REGEDIT C. Secure ID Token "Pass Any Exam. Ask the user opened ended questions to see if they agree with the cause.com 73 Ac tua lTe sts . Any Time.

UFS C. Right-click on theprinters icon and select Properties D. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A.CompTIA 220-701: Practice Exam Answer: C.actualtests. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. NTFS B. FAT D. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam. Right-click My Computer thenselect Manage C.D." . ToggleKeys C. Any Time.www. Encryption Keys D. FilterKeys B. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. which of the following file system should be used in formatting the drive? A.com Ac tua lTe sts .co m 74 . Start > Control Panel > System B.

Laser printer B.co m .www.actualtests. the AC adapter of the laptop and the computer. C. Any Time. D.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. Which of the following is MOST likely the problem? A. Bluetooth headset "Pass Any Exam. Laptop computer C. The hard drive is in standby mode." . format C. Power cord is loose. Mouse and keyboard need to be cleaned. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts . QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. LCD monitor D. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. diskpart D. Nothing else should be plugged into the UPS under a user's desk. B. convert B. Hard disk failure or operating system needs to be reloaded.com 75 Ac A.

which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . "Pass Any Exam. 2100 B. The PC is currently holding two sticks of 512MB PC2700. Windows Defender C. Replace the display adaptor.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. C. Any Time.co m . Data Execution Prevention Answer: B. Which of the following actions BEST resolves this issue? A. Degauss the monitor. B. AM/FM radio D.actualtests. A. FilterKeys E. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO).CompTIA 220-701: Practice Exam B. Reload the driver for the monitor.www. 2700 C.com 76 Ac A. 5300 tua lTe A technician is installing a RAM upgrade into a PC. Windows Event Viewer B. Large screen television C. Power cycle the computer. 3200 D. Assuming the necessary slots are available. D. and the technician would like to install an additional two sticks of 512MB PC3200." . CHKDSK D.

" .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A.www. WEP encryption C. An alert when the computer case has been opened C. C. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. Run FDISK on the hard drive. An alert at logon when an unknown user has tried to logon B. Any Time. B. Pass all computer components near a large magnet. A set of firewalls and anti-virus programs protecting the computer D. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m .com 77 Ac tua lTe A.actualtests. D.co A computer is being sold over the Internet. MAC filtering B. Erase the hard drive using a disk wiping program. WPA encryption D. Reformat the hard drive to a clean state using the format command. sts .

There is no way to tell how long this will take. TV tuner card B. B. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam. the server will be back up. Any Time." .CompTIA 220-701: Practice Exam A. Which of the following would be the appropriate response? sts . Is your work solely depending on the server? Try to not be upset because before you know it.hoc wireless connection D. One particular caller demands to know exactly how long the system will be down. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A. Connect to it through a TCP/IP port C. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue.com 78 Ac tua lTe The file server had an expected outage this morning.actualtests. Graphics card C.www. a notice appears on the screen which says the site is being blocked by a filter. Connect to it via an aD. D.co m . Connect to it through a computer share B. C. Hardware and software are not exact sciences. We have identified the problem and we will have it back up as soon as possible. We will have it back up within the hour. A technician believes the on-board NIC is bad. We believe the problem is the network interface card. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. Video capture card D. I am not the server technician so please do not take a bad tone with me.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A. B. E.CompTIA 220-701: Practice Exam Before returning a repaired system to a user. Verify full system functionality and implement preventative measures. Inform the user that the computer may not function as it did before the problem occurred. RAID 1 C.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. USB 1. C. which of the following should be done? (Select TWO).co m 85 . and outcomes. RAID 0 B. D.com Ac tua lTe sts . RAID 5 D. RS-232 B.www. Inform the user every step that was performed throughout the entire troubleshooting process. actions. Document the system findings.1 "Pass Any Exam. Answer: A. RAID 5 D. Any Time. RAID 0 B. Change theusers permissions so that they cannot create any potential problems in the future. A. RAID 1 C." .actualtests.

WEP C. PS/2 C. 802. SSID D. MAC "Pass Any Exam. Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO)." . SCSI D. MAC filtering C. Any Time. A.co m 86 . Serial Answer: D.actualtests.CompTIA 220-701: Practice Exam C. NIC E. Modem F. Channel 11 D. IEEE 1394 B. Parallel D.com Ac A.www. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts .E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A.11n B. NAT B.

actualtests. Administrative Tools D. Which of the following could the technician do to send the display to the projector? A. C. Any Time. User Accounts C. D. B. Security Center E. the system will auto-select the projector on restart. Reboot the computer. MAC filtering D. Use appropriate function toggle key to switch display mode. Go into Device Manager and enable the projector.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). Press F1 to shift display to the projector. System B. m 87 . The projector is turned on. Answer: A QUESTION NO: 277 "Pass Any Exam." .www.C lTe A. SSID C. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop. WPA key B. Accessibility Options sts . but no display shows on the screen.com Ac QUESTION NO: 276 tua Answer: B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A.

1. "Pass Any Exam. Inform the user of every step that was taken so the user can self-repair if the problem occurs again.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). Verify that all other parts of the system are working properly. D. Digital Video Disc B. Return the system to the user. IDE Hard Drive E. Provides security for a network through the use of ACLs. which of the following should be the NEXT action according to the troubleshooting theory? A. C. Answer: C QUESTION NO: 278 After the problem is resolved. Secures network Internet traffic through shared key encryption." . lTe sts . Solid State Drive F.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). B. Recreate the problem and reapply the solution to ensure it worked properly. C.actualtests. B. Any Time. Compact Disc D.D.www. Answer: C QUESTION NO: 279 A. Dynamically assigns IP addresses for easy client configuration.44MB Floppy Disk Answer: B. Resolves queries for resolution of host names to IP addresses. D.co m 88 . Backup Tape C.

www. Installation from Microsoft.com 89 Ac tua lTe sts .E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. Factory recovery partition B. E. Windows CD installation E. users coworker to confirm what the user said and verify there is a problem. Open a command window and run net /?from the command line.co m . The user selected an alternate hardware profile. The user saved the files to a different location. The local user profile is corrupt. D. A. and then select the Support tab. select Status. XCOPY all files from another computer C. select the Hardware tab. Network installation F. Right click on My Computer.com D.CompTIA 220-701: Practice Exam A. "Pass Any Exam. user to move so the technician can check the computer for problems. Run the System Configuration Utility from the run line and click on the Services tab. D. right click the Local Area Connection. and then click on Device Manager." .actualtests. The user accidentally deleted the files. Answer: D.D. B. C. B. Which of the following is the MOST likely cause of the problem? A. Open a command window and runipconfig from the command line.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). Any Time. Purchase a fully configured hard drive Answer: A. select Properties. Open Network Connections from the control panel. C. B.

" . user to state the issue and stop the user when the technician has an idea of how to fix the problem. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam. ThinNet C. user to explain the problem and listen without interrupting the user. Fiber D. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. Decreased ESD C. 328 feet (100 meters) C. 492 feet (150 meters) D. 100 feet (30 meters) B. Decreased EMI D.co m 90 . D.CompTIA 220-701: Practice Exam C. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A.www. UTP B.actualtests. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A. Increased RFI B.com Ac tua lTe sts . Any Time.

USB port C." . net use \\ComputerName\ShareName /persistent:YES :F D. Task Manager D. IDE D. net use F: \\ComputerName\ShareName /persistent:NO C. SCSI B.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A. Serial port D. Standard TCP/IP port B. Any Time. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A. Serial C.www. Parallel port "Pass Any Exam. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts .com Ac A. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A.co m 91 . net use \\ComputerName\ShareName /persistent:NO :F B. MSCONFIG B.actualtests. ASR C.

dos D.com Ac A. The boot.co m 92 . Any Time. System Properties>Advanced>Performance Settings>Advanced B. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system." . System Properties>General C. System Properties>Advanced>Environment Variables D. Boot. Ntbtlog. PCMCIA D.ini that is loaded by the ntldr file that loads the bootstrap process in a system. PCIe C.www. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A.actualtests. AGP Answer: B "Pass Any Exam.inf C. Sysprep.ini Answer: D Explanation: To configure dual-boot computers. Bootsect. you need to edit the boot.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. ISA B.txt B. Where would they find this setting? sts .ini file is an editable text file with one or more lines that reference partitions to boot to.

co m 93 . D. Securing wireless access points D. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. Storing passwords B. ISP D.actualtests. The speaker wires were disconnected while cleaning. Blocking harmful network traffic C.com Ac tua lTe sts . Hostname B. The default printer is out of paper or offline. Which of the following is MOST likely the cause? A." . B. Default gateway C. A new security update is available for download. Any Time. The UPS is disconnected from the wall. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam. C. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A.www.

D. Email applicationadD. Any Time. Which of the following is MOST appropriate? A. B. Cryptographic mechanism that identifies the sender as well as the message integrity B.co m .actualtests.www. Right-click My Computer > Help and Support B. Due to condensation within the lower tray assembly. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem. The process of removal is so complex that only those certified for repair should attempt to resolve. Start > Programs > Accessories > System Tools > Help and Support D. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . RG-58ThinNet D. An infallible method which binds a signature to a message D. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam." . CAT5e C. the functionality of the rollers was impaired and therefore ceased to transfer properly.CompTIA 220-701: Practice Exam A. C.com 94 Ac A. Start > Help and Support C. the customer asks for an explanation the cause of the problem. CAT6 B. QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. The situation was caused by irresponsible users that spilled coffee in the bottom tray.in which adds the signature block to all email messages C. The paper jam was caused by moisture in the paper tray.

actualtests. 4GB C. Allows analog video output to a variety of devices C. Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A. "Pass Any Exam. Generators eliminate ausers tendency to create passwords that can be a security liability. B. Generators create new passwords every time a user signs in to prevent social engineering." . Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). Allows digital video to a variety of devices D. 2GB B. Allows a LCD projectors output to display on a laptops screen B. C.com Ac tua lTe A. Generators extend the requirement to periodically change passwords. 8GB D. Any Time. Generators eliminate the requirement to establish log-in attempt limitations. D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A.www. 128GB sts .co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 .

Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case.CompTIA 220-701: Practice Exam A.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A.actualtests. Any Time. Heatsink D. CPU E. Screws D. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. You should install only the standoffs that align with the holes in the motherboard. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case. Dial-up B. Cable C. Riser cards B. Standoffs C." . Capacitors Answer: C. Motherboard B.www.co m . Fan C. sts . DSL D.

Temporary Internet Files B.com Ac tua A.168. 10.www.254.0. Malicious software that is self-replicating and self-propagating B.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A. Malicious software that monitors Internet surfing habits B.15 D. Malicious software attached to another piece of software D.1.15 B.CompTIA 220-701: Practice Exam A. Malicious software attached to another piece of software D.0.actualtests.0." . Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A. 192.16. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam. Browser Plug-Ins C. 172.0.25 C. Any Time. Downloaded Program Files D. Malicious software that is self-replicating and self-propagating C.co m 97 . 169. Malicious software that changes theusers home page C. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 .

CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. Debugging Mode B. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. you would choose the Last Known Good Configuration advanced startup option. Safe Mode with Command Prompt C. "Pass Any Exam.actualtests. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. Ability to detect and correct single bit errors in memory D. Graphics adaptor D.co m 98 .com Ac tua lTe sts . Ability to bypass the IRQ channels to work directly with the CPU B. KVM B. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Which of the following would be the BEST startup selection? A. USB hub C." . Any Time. Ability to detect hardware incompatibilities and resolve them C. Last Known Good Configuration D.www.

11g wireless card B.www. D.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. Any Time.actualtests.11n wireless card C. 802. Create a checklist of the most likely issues. Run a backup routine." .co m 99 . Restore the backup to a new hard drive.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. 802. Check the security log for error codes. Which of the following standards should the technician upgrade to? A. C. 802. Answer: A QUESTION NO: 317 A customer receives a bluescreen message. D. C. Apply the latest service pack.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. The customer asks the technician. B. Update all software to determine if this corrects the problem. Before the technician performs any diagnostics which of the following actions should the technician take? A. B. 802. What is a bluescreen message? How should the technician respond? "Pass Any Exam. Which of the following should the technician do NEXT? tua lTe sts . Run a power supply test. Boot into Safe Mode.11a wireless card D. Answer: B QUESTION NO: 316 A.

D." . Which of the following will allow this functionality? A. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system.www.com 100 Ac tua lTe sts . Tell the customer that abluescreen is another name for stop error. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. full size keyboard. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. In the office they want to use a 24 LCD monitor. Explain that it is a message that assists in identifying problems based on the error code. Docking station B.actualtests. RSA keys D. Network Hub "Pass Any Exam.CompTIA 220-701: Practice Exam A. C. B. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer.co m . and a regular mouse without having to connect all of the devices each time. Under powered fan B. System clock feature D. Any Time. Failed fan C. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. Pad locks C. Daisy chain C. Logical Token B. Which of the following is MOST likely causing the sound? A.

PATA hard drive B. A private network between two computers using wireless cards without using a wireless access point between them. "Pass Any Exam. DHCP C. lTe sts .com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO). B." . DNS E. It provides slots for expansion cards.www.actualtests.co m 101 . SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. AppleTalk B. IPX/SPX D. SATA hard drive with a rubber gasket C. Solid state hard drive D. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. NetBEUI Answer: B. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. Once a portable computer is inserted in a docking station it behaves like a desktop computer. connectors for peripheral devices.CompTIA 220-701: Practice Exam D. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. Any Time. Which of the following can be installed to accommodate the customers request? A. and bays for storage devices.

co m 102 . Nothing else should be plugged into the UPS under a user's desk. D. Any Time. ISA B.actualtests. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A.F Explanation: He should plug in the monitor. Portable Heater E. D.CompTIA 220-701: Practice Exam C. Computer Answer: B. Press F6 when prompted to load the additional drivers. AGP "Pass Any Exam. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. B. PCIe C. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE). Use the Windows XP Professional for SATA card support feature when installing Windows. C.C. Disable the system BIOS so the SATA card can take boot precedence.com Ac tua lTe sts . A. the AC adapter of the laptop and the computer. A secured line of communication between two points through a public network. Laser Printer B.www. Vacuum Cleaner F. which of the following must be performed for the installation to be successful? A. Monitor C." . A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Create a utilities partition on the hard disk prior to OS install. Laptop AC Adapter D.

sys file that is located on the root directory.actualtests. Midway through Windows loading. Edit the config. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process.co m . power cycle the system. C. 802.com 103 Ac A. Phishing B. 802. B. Any Time. D. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A.11b B. It says that they need to login and change their old username. Bluetooth 2. Spyware D.www. Botnet attack C.11a Answer: B "Pass Any Exam.CompTIA 220-701: Practice Exam D.0 C. Infrared D. Enter System Configuration Utility and select Startup Menu. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A. Trojan tua lTe A client receives an email stating that their online auction has been compromised. Which of the following is this an example of? sts . Press F8 after POST but before Windows begins to load." . password along with all of their account information.

From the start command window D. which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A.co Which of the following connectors would plug into a 56K dial-up modem? m 104 . RJ-45 D. "Pass Any Exam. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A. RJ-11 B. From the system configuration utility B. but has to be terminated at the last device? A. ST ." . From the MMC snap-in C. Serial D. which of the following can the technician use to stop a program from loading at startup? (Select TWO).actualtests.www.CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together.com Ac In a Windows machine. USB B. SCSI C. Any Time. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP. BNC C.

B. B. hold the can upright and spray. remove all the components inside the case and spray each one separately. Unplug the power cable. Can I redirect your computer to a network printer until a technician can repair the problem? B.www. when the black window opens." .D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. Registry C. Leave the unit powered up so that any issues with cleaning can be immediately realized. remove the cover.CompTIA 220-701: Practice Exam A. type CMD in the run line. Have you removed and replaced the printer drivers already? C. MSCONFIG E. C. Event Viewer B. Select Start. Performance Monitor D. C.com 105 Ac tua lTe sts .co m . Which of the following is the BEST response? A. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. Close existing ticket and open a new trouble ticket for the user. D. Inform the user that a technician will be out to resolve their problem shortly. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you.actualtests. "Pass Any Exam. type print lpt1 in the box. Inform the user that the problem will be escalated to a supervisor for resolution. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. Inform the user that there is no record of the prior call. D. Any Time. Unplug the power cable. Net stop Answer: B. Which of the following is the BEST response from the technician? A.

D Answer: A. remove all components. Memory size needs to be adjusted in Device Manager.com 106 Ac A.www.CompTIA 220-701: Practice Exam D. Memory mismatch. C. Thermal transfer compound B. Memory brand is different than the computer.fault isolation outlet C. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. tua lTe Memory was added to a Windows laptop and upon booting up. the BIOS only reports the original memory amount.actualtests. Remove the internal main battery." . D. D. Remove the CMOS battery. B. A. "Pass Any Exam. Unplug the power cable.co m .E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. GrounD. Anti-static mat E. Anti-static wrist strap D. Wait until the main battery is exhausted and then remove. C. Operating system does not recognize the additional memory. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). sts QUESTION NO: 338 . remove the cover. UPS Answer: C. Anti-magnetic screwdrivers F. Which of the following should the technician do NEXT? A. Memory is defective. hold the can upside down and spray. E. Which of the following are the MOST likely issues? (Select TWO). Disconnect all external devices. Any Time. B.

C. Cache D.www. When putting a PC into long-term storage B. Which of the following is the BEST course of action? A. When traveling to other countries C. Any Time. USB "Pass Any Exam. Removable storage C. When troubleshooting power issues D. Replace then entire power supply. Front side bus B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working. B.actualtests. Verify the voltage powering the fan. Replace the fan. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A.com Ac tua lTe sts A.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . When installing more powerful components . RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). D. Continue using the power supply until it fails. A." .

B. Switching-mode power supply B. Serial D. SCSI E. Toner sticks to photoconductive areas on a drum. Heat from theprinthead boils a water-based ink.com Ac tua lTe sts QUESTION NO: 345 . Linear power supply C." .www. Any Time. D. Heat from theprinthead transfers an image onto the paper. IEEE 1394 Answer: B. Small wires strike and transfer ink from a ribbon. Small wires impact and squeeze ink from a ribbon. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Nickel cadmium cell D. C. Heat from theprinthead melts the ink onto the paper. C.actualtests.co m 108 . B. Toner sticks to photoconductive areas on a drum. D. Lithium ion cell Answer: A "Pass Any Exam. SATA C.CompTIA 220-701: Practice Exam B.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. Answer: C Which of the following BEST describes how an impact printer works? A. Heat from theprinthead boils a water-based ink.

ODBC B.com 109 Ac tua lTe Explanation: : To define power management in laptop computers. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. Any Time.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A." .ROM can be read? A. sts . 48x D. 32x C. 24x B. Although the technician has immediately responded to the dispatch. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop. ACPI C. IRQ D. AGP C. the technician finds the customer extremely angry that it has taken "Pass Any Exam. It was introduced in 1996 and is an extension of the system BIOS. SODIMM D. you need to use ACPI standard.www. SATA B.co m . Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A.

B. but now they are unable to see the network at all. The technician then explained to the customer the importance of keeping a clean area around their computer. Follow up with the customer at a later date. Make sure the customer is aware that the current service level agreement allows for an eight hour response. Empathize with the customer then focus on completing the task in an expedited manner.actualtests.CompTIA 220-701: Practice Exam over four hours for a response. Document the issue including findings. Upon closure. B. actions taken and the outcome. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop." .11n. C.11a to 802. Answer: B "Pass Any Exam. Any Time. The wireless network is not properly configured. D. document the situation and inform the manager that the customer was not happy with the response time. Focus on completing the task in an expedited manner. D.com Ac tua A. Upon closure. lTe sts A technician has replaced a failed keyboard that was full of debris. D. Which of the following is the BEST course of action for the technician to take to resolve the issue? A.www. C. Report the incident to thecustomers manager. to ensure that the keyboard is still functioning. C. Which of the following is the MOST likely cause for the problem? A. The wireless network card has been disabled by the hardware switch. MAC filtering is preventing the computer from connecting to the network. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. B. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. Recent provider upgrades have changed the wireless specification from 802. They were able to connect without a problem the day before.co m 110 . document the situation and inform management that thecustomers behavior was undesirable. Which of the following should be the technicians NEXT troubleshooting step? . Ask another technician to verify that the findings are correct.

B.co When installing a new CPU for a customer. Switch C. The customer was able to print and then left on vacation. B. Everyone else is able to print to the color printer without a problem. C.www.com Ac tua lTe A. sts . Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 .CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. Firewall B. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam.actualtests. Ethernet hub D. D. The print spooler service needs to be restarted on the client computer. D. It prevents theft by covering the values written on the CPU. It prevents voltage from shorting out the CPU." . The DHCP service needs to be restarted on the client computer. Thecustomers permissions have changed and needs to be an administrator to print color. C. Which of the following is the MOST likely cause for the customers issue? A. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. Any Time. It keeps the new CPU from falling out of the socket. the customer asks what the tube of paste that came with the CPU is used for. The printer address has changed and the customer needs to remap their printer. It assists in keeping the CPU cool. Since returning the customer is only able to print to the black and white printer.

7 D. A full backup backs up all the files on the disk.1.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit. 8." . The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam. Copy C.1. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit.www. A copy backup backs up the selected files and does not mark the files as archived. Any Time. Not enough free space on the hard drive C.1. The backup should clear the archive bit for each file. 176. 192. 206. Limited amount of memory for the display adapter B.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run.168.CompTIA 220-701: Practice Exam A. Graphics card jumpers need to be reconfigured D. sts .9. these files are then marked as archived.actualtests. Which of the following is the MOST likely cause of this? A. Which of the following backup type should be selected? A. Full D.16 C.co m 112 .15.3 B. Incremental B.1.1.

C. Answer: C QUESTION NO: 361 A. double the number of pins. Which of the following would be the MOST appropriate action of the technician to take? lTe sts . twice the amount of cache.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. has two error correcting and checking units. two separate processing units. D. requires memory to be installed four units at a time. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. the technician knows what the solution is. the customer is not done describing all their symptoms. Any Time. Answer: D QUESTION NO: 360 A dual core CPU has: A.com Ac tua While a customer is describing a problem to a technician. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. D. B.actualtests. is clocked four times faster than a normal unit. C. B.www. B. has four integrated processing units. D." . Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. However. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. C.co m 113 . has twice the cache of a dual core processor.

D.actualtests. The print fuser will be hot. Nonmetallic tools C.com Ac tua lTe sts . Which of the following would BEST resolve this issue? A. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. D. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. prevent unauthorized login attempts. B. B. Any Time. The laser will be hot. Calibrate the touch screen. provide remote assistance to users. The print spooler can catch any loose clothing. C. B. A wrist strap B. Which of the following safety precautions must the technician be aware of before repairing the printer? A. C. D. "Pass Any Exam. Replace the touch screen. Replace the mouse. A UPS D. encrypt the contents of a hard disk. C. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming. Reinstall the mouse drivers.www. The ink carriage might move.co m 114 .CompTIA 220-701: Practice Exam A. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A." . secure communications with websites.

Which of the following is the BEST way to respond the customer? A. Wait until the customer completes their statement andexplain how to resolve the new issue. Answer: C "Pass Any Exam. Disregard the statement and continue to resolve the new issue. QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours.actualtests. D. Which of the following would be the BEST way to communicate the mandatory update to the users? A. ipconfig B. C. Post notices around the building. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? . telnet D. Ask the user about where information on that update was released.co m Answer: C 115 ." . B.www.com Ac tua A. Email the users about the update. Install the update without notice. Stop the mandatory update. D. B. Any Time. ping C. State that the update has no relationship to the new issue and continue implementing a solution.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. C.

a PC displays MISSING NTLDR. Control Panel>Services C. how can the registry backup before changes are made? A. Export registry file B. Ask the customer for permission before answering the call." . Step outside and answer the call. D. Backup registry file C. D. Which of the following is the BEST course of action? A. Save registry file "Pass Any Exam. Control Panel>Configuring Desktop B. C.co m When attempting to boot-up. C.actualtests. Disable plug and play in the BIOS. . Remove any incompatible hardware.www. Display Settings>Advanced Settings D. Answer the call and then resume work. Install Windows Updates. Ignore the call and call back afterwards.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. Clear any removable disks from all drives and start-up PC. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. B. B.

Start>Settings>Control Panel>System>Hardware C. 6-pin Mini-DIN Answer: A "Pass Any Exam.11g network connectivity to a laptop. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B." . Activate infrared ports in the BIOS. Any Time. shell E. C. B. which of the following locations would provide access to adjust the input levels? . Update the firmware in LAN adapter. Start>Settings>Control Panel>Speech D.CompTIA 220-701: Practice Exam D.co m Answer: B 117 . Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. 15-pin D. Install a Bluetooth USB adapter.www. 9-pinD. Install a wireless PCMCIA card. RJ-45 C.actualtests. Which of the following would be the BEST method? A. D. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802.com Ac tua A. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A.shell B.

Which of the following is the memory type? A. Boot loader phase D. Print Spooler B.co m An end user reports that anytime they try to print locally. SODIMM B. Which of the following is the MOST likely cause of the problem? A. Network . Autoexec. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Logon phase B.www. The user does not have the correct printer driver." .actualtests.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. "Pass Any Exam. Task Scheduler C. DDR RAM D. nothing happens. RIMM C. One of the memory modules has 168 pins. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A. Which of the following services is MOST likely causing the issue? . Any Time. Workstation D.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer.bat C.

C. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. Which of the following should the technician do? sts QUESTION NO: 381 . The hard disk drive has failed. The user does not have the correct network drivers." . The printers USB port is not compatible. D. The CPU has dislodged from its socket. The operating system is corrupt. The monitor has failed. "Pass Any Exam. C. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. Error correcting memory making data adjustments C. There is no display on the monitor and the PC shuts off following the beep. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. Any Time. B. B. D.actualtests. Power supply warming or cooling B. Modify the path variable to include the location of winipcfg. C. Hard drive is failing D.exe.CompTIA 220-701: Practice Exam B. The technician runs winipcfg from the command line but receive an error that this is not a recognized command.www.com Ac A. Which of the following is the MOST likely cause of the noise? A. Install the support tools from the Windows XP CD.co m 119 . Which of the following is the MOST likely problem? A. Run theipconfig /all command. Run theipconfig /registerdns command. D. The report is not formatted to use USB.

Repartition the hard drive. B. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. Any Time. Which of the following is a BEST practice to ensure that the companys data is protected? A. D. MAC filtering C. Answer: B QUESTION NO: 386 "Pass Any Exam. Upgrade the power supply.www. C. Create two hardware profiles. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? .co m . Sometimes either or both devices fail to function. Use a low level format.com 120 Ac tua lTe A. D." . enable one of the new devices in each profile. Use thefdisk command. B. C.actualtests. Install additional ribbon cables. Which of the following should the technician do? A. Upgrade the device drivers for both components. DNS D. ISDN B.ROM drive. but either device will function if the other is disconnected.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. Use the format command.

co m 121 . B. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. Windows C. Program Files B. Installing more memory of the same type and speed C.actualtests. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . The BIOS must be set to auto-detect the hard drive. the technician verifies that the hard drive is being correctly recognized by the BIOS. Any Time.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. Installing the newest memory available D. The user has placed a non-bootable floppy diskette into the diskette drive." . Installing the fastest memory available B.www. C. D. DDR2 RAM "Pass Any Exam. Installing same memory type but at a slower rate of speed A. Documents and Settings D. The hard drive jumpers are configured incorrectly. While troubleshooting.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. The hard drive has failed. Dual independent bus architecture B.

www. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam. Fiber optic B. IEEE 1394 C.com Ac tua lTe A. Coaxial D.actualtests. Fiber optic C. MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A.pair copper wire D. IEEE 1394 C.CompTIA 220-701: Practice Exam C. Any Time.pair copper wire B. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? . Fiber optic B.co m Answer: C 122 ." . TwisteD. Hyperthreading D. TwisteD. IEEE 1394 D.

ISA slot D. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A. TCP/IP "Pass Any Exam. Any Time.com 123 Ac tua lTe sts . Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. It provides slots for expansion cards. Once a portable computer is inserted in a docking station it behaves like a desktop computer.actualtests. Express bus C. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. and bays for storage devices. Dual channel B." . RJ-45 B.co m .CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. ECC D. connectors for peripheral devices. LC C.www. SC D. Docking station B. Non-ECC C.

A user would need to manually type the SSID to connect. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. On the outside of a heat sink B. Dual Inline Package (DIP) B. Data encryption would be less secure over wireless connections.com Ac tua lTe sts QUESTION NO: 398 . D." . Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A.CompTIA 220-701: Practice Exam B.co m 124 . The access point would now transmit on only one channel. 802. Hyperthreading D.11n D.11a C. Data encryption would be more secure over wireless connections. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A. B. On top of a component D. 802. Any Time. Answer: A "Pass Any Exam. C. L2 cache C.www. In the socket of a component C.actualtests.

255.0. Upgrade retains user settings C.co m . Windows Multilingual Interface Pack D.0. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. QUESTION NO: 403 A user reports that their USB device has stopped working.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.www. 255.255.com 125 Ac tua lTe sts .255.255.0 D. Windows Language Wizard B. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A. 255.0.0.1 C. Applications need to be reinstalled with an upgrade D. 255.actualtests. Any Time.255. Upgrade formats the drive B. Windows Multiple Language Keyboard Pack C.255.0.0 B. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam." .0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.0.

CPU "Pass Any Exam. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. floating bars. BIOS B. Determine how long the user has had the problem. RAID D. Determine how long before the user is due for an upgraded system.CompTIA 220-701: Practice Exam A. tua In Windows Vista Ultimate. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C.mp3 at the end of mpeg layer 3 file names in Windows XP? A.actualtests. C. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A.www. RAM C. B. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. C. Answer: A QUESTION NO: 404 Which of the following should the technician use to display . B. Determine if changes have been made that could have caused the problem. aero glass. Determine if any other users are affected by the problem. D.com 126 Ac A. three-dimensional viewer. Any Time.co m . a user has the ability to customize translucent windows called: lTe sts ." . seeing windows. D.

co m 127 ." . Higher response time B. Differential D.com Ac tua A. Support different resolutions D. Incremental B. Establish a plan of action to resolve the problem. Answer: C "Pass Any Exam. Perform a backup before making any changes. B.www. A. Daily C.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP.actualtests. Limited display size C. Which of the following types of backup should the technician select? . Limited bandwidth Answer: B. Document all issues.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). The user has asked that a full backup be run every day. To support active desktop E. findings and solutions. Any Time. The technician has validated the problem and suspects that the application needs to be reinstalled. Establish a theory of probable cause. Which of the following is the NEXT step that the technician should take? A. C. D.

you need to use the DxDiag utility (DirectX Diagnostics). Call their manager and report the status of the issue. Call their manager and report the status of the issue. Run a backup of the system. Question the user and make sure that they have not made any changes to their system recently. Document their findings and the actions taken. Which of the following should the technician do NEXT? A. ipconfig C. regedit B. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD.ROM drive and tested that everything is working properly.actualtests. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. C. B." . Develop a plan to get the drive replaced.co m 128 .CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD. dxdiag Answer: D Explanation: To test the DirectX functionality. Which of the following should the technician do NEXT? A. D. Which of the following utilities should the technician run? A. B.ROM drive and has tested and found that the drive is defective. Any Time. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. Further troubleshoot the defective drive to determine if the problem is covered by the warranty.www. Run a full system backup.com Ac tua lTe sts . "Pass Any Exam. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. C. msconfig D. D.

Which of the following is the BEST approach to tell the customer what is going on? A.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system.exe B. 1.sys D. Ntldr C. Hal. 4095MB C. The size equal to the physical memory B. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. D. C. B. Smss.co m .www.com 129 Ac tua lTe sts . Use the proper acronyms. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem. Use non-technical terms. Any Time.5 times the physical memory D. Use technical jargon.actualtests." .dll Answer: D Explanation: The HAL. Use email so that everything is in writing. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. Ntbootdd. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues.

D. Which of the following is MOST likely causing the shutdown issues? lTe sts . RS-232 "Pass Any Exam. C. Which of the following is the BEST course of action to take care of the appointments during that day? A. Restate the issues to the customer for validation.CompTIA 220-701: Practice Exam A. D.9 port? A. Any Time. explain the reasoning to the client." . Inform the client the service must be rescheduled with a different technician. Answer: C QUESTION NO: 418 A. Improper ventilation from dust buildup inside the computer. Ask to get an interpreter to assist in the language barrier. C.www. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. B.co m . Power supply on the computer is going bad. B. Electromagnetic interference due to the copy machine in the room. Skip the first appointment. C. RS-422 B. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. and make the repairs as quick as possible to try to catch up on the schedule.actualtests. Call the customers scheduled that day and reschedule all the appointments to different days. D. Go to the first scheduled appointment late. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. B. Get a language to language conversion dictionary to help understand what is being said.com 130 Ac tua A technician is working on a computer with periodic shutdown problems. It has been in service for four years and is located in a copier room. Power supply to the room is not great enough for both the copy machine and the computer.

More horsepower will be provided. Disable SSID broadcast. Enable DHCP. 15 C. A. C. Any Time. Disable WEP. Enable Volume Shadow Copy. 9 B. B." . 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). D. Greater duration of power availability. B. Use WPA encryption.www. 25 D. F.G "Pass Any Exam.CompTIA 220-701: Practice Exam C. E. G. More devices can be powered at one time. IEEE 1284 D.co m Answer: B 131 .com Ac tua lTe sts . Use a MAC filtering. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. QUESTION NO: 421 How many pins does a VGA Connector have? A. Higher electricity measured in volts. C.D. Answer: A. D. Use a TPM Chip.actualtests.

20Mbps.actualtests. 480Mbps B. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. A worm self-replicates. Any Time.5Mbps.www. 12Mbps.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. Add a Bluetooth connection to all computers. 16Mbps.0Mbps. 10Mbps. B. 2. 32-bit card C. 1. 450Mbps C. B. Which of the following is the BEST solution? A. C." .co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability.0 data rates? A. "Pass Any Exam.5Mbps. D. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2.0Mbps. Add a USB hub to each computer. Add an infrared connection to all computers. 1. 360Mbps D. 2. A virus does not require user interaction. 16-bit card B. 256-bit card . 128-bit card D. Which of the following provides the BEST solution? .com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. C. A worm requires user interaction. Add a KVM switch to thetechnicians computer.

com 133 Ac tua A. this is going to make the technician late for the next service call appointment. apologize. B. and go to the next service call. A virus self-replicates. C. Rush to finish the job. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. Which of the following would be the BEST way to handle the situation? A. call the second customer and explain you are running late.actualtests. Try to hurry at the first appointment to make it to the second appointment in a timely manner. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Any Time." . Stay on the current service call and arrive late on the next service call. Go to the second appointment because it is listed as priority and then reschedule the first. and reschedule. C.co m . Which of the following should the technician do FIRST upon arrival at the customer site? A. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. C. Call the second customer. B. Make the first appointment and then. Which of the following is the BEST resolution for the issue? sts . lTe A service call is taking longer than expected for a technician. "Pass Any Exam. after completion.www. apologize. D. Leave the current service call to make the next service call. B.CompTIA 220-701: Practice Exam D. Call the next service call. D. and reschedule. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise.

Tell the customer that the operating system is corrupted and must be reinstalled. B. RJ-11 B. RJ-45 C. Windows Media Center C. Windows Sidebar D. The current language on the workstation is the customers native language. ST lTe Which of the following connectors are used on the end of a fiber cable? sts .co m 134 .actualtests. BNC D. Any Time.com Ac tua A. Windows Narrator "Pass Any Exam. Ask the customer if the technician can change the language. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. Which of the following options should the technician do NEXT? A. Which of the following applications can be used? A. C. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Windows Defender B. Call another technician who has worked with this customer in the past and inquire about any prior issues.CompTIA 220-701: Practice Exam D.www. D. Explain that the issue can not be resolved because the technician does not understand the language." . Change the language and complete the service call. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time.

CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A. Windows XP Professional B.www. Any Time. Hard drive failure C. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Windows Vista Home Basic B. WindowsVista Business D. Windows Vista Home Premium C. Which of the following is the MOST likely cause? A. Memory failure D. WindowsVista Ultimate C. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam.com Ac QUESTION NO: 435 tua lTe sts ." .actualtests. Pointing stick failure B. Windows XPMedia Center D.co m 135 .

icons. The printer was working fine Friday. a person who go through a corporations waste to see if they can use any of the information. hives. applets. C. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels.actualtests.co m 136 ." . B. Any Time.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . C.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A. targeted email that is directed at a group of users so that it appears to be from a legitimate source. Sidebar Interface C. B. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. Task Manager B. a worm that attacks multiple computers and memorizes each computers keystrokes. gadgets. D.www. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. User Account Control D. Answer: C QUESTION NO: 438 A. D. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic.

Smart cards D. Verify that all other computer components are operating normally. Wrong type of paper is being used for this printer. Too many pages are being sent to the printer at one time. D. Establish an alternative diagnosis.com 137 Ac A. Key fob C. Username B. C. B. Which of the following steps should the technician take NEXT? A. Spooler service needs to be restarted. "Pass Any Exam. 128MB graphics card C. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor." . B. a computer must meet which of the following hardware requirements? sts . LCD monitor D. 800MHz processor B.co m . Question the user to determine what has caused the video card to fail.actualtests. The printer drivers need to be rolled back to a previous version. After speaking with the user and examining the symptoms. Replace the video card to confirm diagnosis.CompTIA 220-701: Practice Exam A.www. C. the technician believes that the computers video card has failed. 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Any Time. D.

actualtests." .com Ac Answer: A tua A.co m 138 . D. Select Disable Visual Themes. Enter the Compatibility tab and select Disable Visual Themes.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. RAM D. Select Run in 256 colors. DOSKEY C. Case fan B. Right-click the applications shortcut and choose Explore. Right-click the applications shortcut and choose Properties. Processor C. Which of the following is MOST likely the issue? A. Right-click the applications shortcut and choose Properties. B. Hard drive Answer: D "Pass Any Exam. lTe sts A user owns older software that requires 8-bit color depth in order to run properly. Right-click the applications shortcut and choose Compatibility. The Compatibility tab within an application shortcuts Properties B. Any Time.EXE D. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. which of the following will BEST fix this issue? . C.www. Enter the Compatibility tab and select Run in 256 colors. CONVERT. Without changing Windows Vistas system-wide color depth settings.

Device Manager B. Active Directory Restore Mode C.actualtests. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. Last Known Good Configuration D. but the stop errors continue. Disable Automatic Restart . a computer is getting stop errors." .co m A technician is unable to log into a users computer after installing new hardware. Debugging Mode B.www. Dxdiag C. Event Viewer Answer: D QUESTION NO: 447 A.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Which of the following Advanced Startup options would BEST resolve this issue? . Safe Mode B. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Any Time. Last Known Good Configuration C. Which of the following should be used to troubleshoot this error? A.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. The technician has uninstalled the program. Debugging Mode D. Telnet D. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program.

Cordless phones D. Back up of the data C." .CompTIA 220-701: Practice Exam A. Safe Mode D. Electrostatic Discharge (ESD) C.co m 140 . Restore Point B. Last Known Good Configuration C. Debugging Mode B. Any Time.actualtests. Which of the following would need to be created prior to the installs? A.4GHz wireless access point that drops connections. Voltages and size D. Emergency Repair Disk (ERD) D. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer.www. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A. Resistance and size C. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2.com Ac tua lTe sts . Incandescent lighting "Pass Any Exam. Which of the following would MOST likely cause the connection drops? A. Wattage and size B. The access point is next to a speaker B.

D. it will not delete.11g D. 802.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802.com 141 Ac tua lTe A. 802. When the technician tries to delete the job. Chkdsk B. Which of the following would BEST assist their searches? m . 802. Which of the following is the MOST likely reason? "Pass Any Exam. Defrag C.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A. Scandisk sts .11b B.co A technician notices that a group of users are continuously searching their computers for the same files. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. The fastest cache that resides outside the chip level.11n C. Any Time. C." . Indexing D. B.actualtests. The fastest cache that resides at the chip level. 802. The largest cache that resides at the chip level. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing. The largest cache that resides outside the chip level.11 standards operates at a maximum speed of 11Mbps? A.www.

Any Time. Wi-Fi C. The printer does not support the font on the document.CompTIA 220-701: Practice Exam A. C. B. D. Infrared D. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. Send a test page to the printer.com 142 Ac A. Which of the following is the MOST likely cause of the missing detail? lTe sts . The technician does not have the necessary permissions. B.co m . Which of the following options would BEST help troubleshoot the problem? A. Once a job is submitted to the queue it cannot be removed. The user submitted the job as a priority.actualtests. Some of the inkjets are clogged in the cartridge. B. D. Run an alignment page. Bluetooth "Pass Any Exam. C. C. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. The job must be deleted using theprinters front panel.www. D. Gigabit Ethernet B. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. Replace all of the print cartridges. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. This printer is not capable of printing such fine details select another type of printer. Power cycle the printer." . The printer is set in draft mode in the printer properties.

Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam. Any Time.actualtests. 802. 802.11n B.co Which of this following wireless security options is MOST secure? m 143 . Delete all print jobs before replacing the printer.key authentication . WEP2 withshareD. Unplug the network printer and then replace with a new printer.11b C. Which of the following is the FIRST step the technician should take? tua lTe sts A.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A.key authentication D. 802. WPA withshareD.key authentication B. D. 802. C.key authentication C.com Ac A technician must replace a network printer.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A. WEP withshareD." .11a D. Notify all users before unplugging the printer. Save all print jobs. replace the printer and then print everything that was saved. WPA2 withshareD. B.www.

format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . Any Time.com Ac tua A.www. convert B. Enter hard drive information manually into the BIOS. Enter hard drive information manually into the Boot. The automatically restart feature in System Failure option is on." .actualtests. C. B.ini file. Enter hard drive information manually into the Autoexec. Enter hard drive information manually into theNtldr file. C. The system cannot connect to the network. The system does not have enough free hard drive space. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop.co m 144 . Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. After installing the hard drive which of the following must the technician do NEXT? A. fdisk C. msconfig D. D. chkdsk D. The hard drive is faulty and needs to be replaced. B.ini C. Which of the following is MOST likely the cause of this problem? A. boot. D.bat. "Pass Any Exam.CompTIA 220-701: Practice Exam A. sysedit B.

" .co m . B.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . APM is off. BIOS>Power Menu>S11>Hibernate D. Start>Run>Regedit B. Device Manager>Computer Properties C. Which of the following is the MOST likely problem? A. Device Manager>Power Options>Check-off the Hibernate box C. Any Time. The technician suspects an IRQ conflict. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. C. CMOS battery is dead. My Computer>Hardware>Settings D. D. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps.www. Answer: B QUESTION NO: 470 "Pass Any Exam. Hard drive is faulty. In which of the following can the technician go to review the IRQ settings? A.actualtests. Control Panel>Power Options>Hibernate tab B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. BIOSis reporting a memory error. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive.

Power supply is the wrong voltage. Power supply wattage is too high. Which of the following is the MOST likely cause? A.actualtests. Any Time. The fuser unit is defective. C. Power supply is the wrong wattage. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. The toner cartridge is defective. D.co m 146 . B. Powersupplys fan is defective. B. Windows Vista Home Basic B." . Power supply is the wrong form factor. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts .www. Power supply is the wrong form factor. Windows XP Professional C. Power supply wattage is too low.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. B. Window Vista Home Premium "Pass Any Exam. Which of the following is the solution? A. C. The workstation will power up if only a single drive is connected. C. Powersupplys fan is defective. The feed roller is defective. The workstation does not power up properly.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. D. Answer: A A. The pick-up roller is defective. D.

SLI B. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . SLI D." .co QUESTION NO: 475 m 147 .CompTIA 220-701: Practice Exam D. DLT D. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A. Better cooling D.com Ac tua lTe A. ECC C.actualtests. UPS B. Lower cost B. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam. DDR C. Error detection C.www. Any Time.

com 148 Ac A. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. USB 2. IEEE 1394 C." . This method allows access to only computers that have specific MAC addresses. QUESTION NO: 480 "Pass Any Exam. MAC filtering D.www. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. Any Time.co m .actualtests. The use of an SSID cannot limit access even though it is used by all the routers. FTP D. WEP keys B. but requires the last device to use a terminator? A. VPN B.0 D. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . SSID broadcasts C. There is no IP filtering or DNS filtering. Parallel B. SNMP C.

www." . EMI D. High temperature warnings and cautions D. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . CRT C. Network diagram to prevent damaging any cables "Pass Any Exam.actualtests. Any Time. AD. Hazardous chemicals or compounds C. Channel number C. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A. Adware B. RFI B.CompTIA 220-701: Practice Exam Two wireless access points are located near each other. which of the following settings should be changed to prevent interference between the two devices? A.hoc C. SSID broadcast ID D. Slipping hazards or dangerous footing concerns B. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A.com Ac A. Worms D.co m 149 . WEP key B.

Flash drive C. Touch pad B. Which of the following is MOST likely having an issue? A. RF or wireless interference B.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts .co m . D. Voltage or shocks C. Change the toner cartridges. Any Time. Replace communications cable. Static or ESD damage D.www.actualtests. C. Check to the correct type of paper is being used. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Which of the following is a primary safety factor when using a soldering iron? A. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. IEEE 1394 port D. Add additional memory to the printer." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. B.

LCD monitor B. BitLocker "Pass Any Exam.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. which of the following features should they research? A. Scanner D. Any Time. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. Fax machine C." .www.CompTIA 220-701: Practice Exam A. STP B. Which of the following devices is MOST likely connected to the other end of the cable? A. and several other items on their display. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. calendar. They can span distances of several kilometers. Switch B. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A.co m 151 . UTP C. CRT monitor C. because it has much lower crosstalk and interference in comparison to copper cables. NIC D. .actualtests. If they want to add more gadgets. RJ-11 D.

Which of the following troubleshooting steps is NEXT? A. Sidebar D. Defender C. Any Time. Answer: A "Pass Any Exam. D. D. B. Power supply D. Decoder software needs to be loaded. Heat sink C. Establish a theory of probable cause. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. Document findings.com Ac tua A. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive." . B. Ask the customer what the issue is. C. actions. Case fan B.co m 152 . The drives device driver needs to be updated. C.actualtests.CompTIA 220-701: Practice Exam B.www. Which of the following is MOST likely the issue? A. The system does not have enough RAM installed. and outcomes. The sound card is not connected properly. Establish a plan of action to resolve the problem. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem.

com Ac tua lTe A. Which of the following is causing this to happen? A. and outcomes.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. D. Document findings. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. Establish a theory of probable cause. B. actions. The system is in hibernation mode. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . mouse movement and the power light is blinking. Verify full system functionality. Answer: D QUESTION NO: 497 "Pass Any Exam. C.co A technician arrives at a customers location in response to a call. D.actualtests. Test the theory to determine cause. The keyboard is faulty. actions. Ask the customer questions to identify the problem. Verify full functionality and implement preventative measures. B. C. The BIOS need to be updated. Establish a plan of action to resolve the problem and implement a solution. B." .www. and outcomes. D. sts . The power supply has a loose connection. C. Which of the following troubleshooting steps is NEXT? A. Document findings. Any Time.

D. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts .heatsinks provide active cooling.heatsinks do not. Fans must be directly applied to the cooled component.actualtests. B. Any Time. Configure the IP settings.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. C.heatsinks provide passive cooling. Fans provide active cooling. C. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). The operating system is corrupt. Download the latest drivers from the manufacturer. D. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Configure NetBEUI settings. B. Ctrl + alt + delete then lock computer B. B. Ctrl + alt + L "Pass Any Exam. Fans provide passive cooling. Windows key + L C.www. Which of the following is MOST likely the cause for this problem? A.heatsinks are not." . A. D.com Ac A. Fans are applied with thermal compound. tua A user purchased a TCP/IP laser printer. Answer: A Answer: D QUESTION NO: 500 On a Windows computer. The technician needs domain administrator rights.co m 154 . The technician needs to map the drive. The technician needs local administrative rights. Print out a test page. C.

A CD. Answer: C Explanation: If the display of the laptop is not working. "Pass Any Exam. Windows key + Alt + M Answer: A. Any Time.www. The laptop BIOS was not updated to support external video. The monitor and laptop video cards are incompatible.CompTIA 220-701: Practice Exam D. C.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. The function key was not pressed to toggle the video output. The AC adapter was inserted in the incorrect port.actualtests.ROM drive C. then you can try to toggle the video output function key and plug in an external monitor to the laptop. D. A video card with at least 16MB of VRAM D. Which of the following is the MOST likely explanation? A. which of the following must be available in the computer? A. Which of the following is the MOST likely cause? A." . Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. A hard drive with more than 4MB of free space B. Windows key + alt + delete E. QUESTION NO: 503 A user reports that during a business trip to Europe. The video cable connecting the monitor is loose. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything.com Ac tua lTe sts . the AC adapter for their older laptop quit working. B.co m 155 .

Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . D. PGP D. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. C. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. The laptop is near a source of EMF interference. Uncheck Extend my Windows Desktop in the Display Properties.co Answer: C m 156 . D.actualtests.CompTIA 220-701: Practice Exam B. Adjust the refresh rate of the display to 72 Hertz. C. The adapter was rated for 220-240 Volts. Toggle the function key for the video display. Which of the following will correct this problem? A. The adapter was rated for 110-120 Volts. IPSec B." . B. The sensitivity of the touch pad is too high. D. lTe A user reports that when they are typing. EFS C. B. The adapter was rated at 50-60 Hertz. CHAP II Answer: B "Pass Any Exam. The mouse pointer software is corrupt. Change the display resolution to a lower setting. C. their pointer will randomly move about the screen or highlight words. Any Time.www.com Ac tua A. A Remote Desktop session has been established on laptop. instead of seeing their desktop they only see their background graphic.

com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A.co m Which of the following will improve the functionality of the OS immediately following a new installation? . After completing the initial configuration. Which of the following steps would shorten the startup time? A. C. Format the drive. Run a full anti-virus scan. Encrypt all local data files.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. B." . Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer. C. Physically destroy the disk platters. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. D. they notice the system takes a long time to display the desktop. Configure biometric authentication. Install anti-virus software. . Perform a disk defragmentation. Install system patches. Setup user profiles. Install network monitoring software and perform a trace. C. Run the defrag command on the system. B.actualtests. D.www. "Pass Any Exam. D. Remove the control circuit board from the drive. B. Store the drive next to a magnet for one hour. Any Time. which of the following MOST reliably prevents all data from being stolen? A.

B QUESTION NO: 513 A technician is troubleshooting a computer error. C. Which of the following steps should the technician take prior to installing the application? (Select TWO)." . Defragment the hard drive. lTe sts . After initial troubleshooting. they called the OEM and identify the problem. Boot the computer in Safe Mode.co m . Any Time. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. Read the application release notes.www. Remove unneeded startup applications. The laptop power cord is being used instead of the docking station power cord. B. B. E.actualtests. The customer is using the laptop power button instead of the docking station power button. C. C. The customer can power up the laptop when using the power cord without the docking station. Which of the following is MOST likely causing this? A. The laptop has an electrical short in the power supply.CompTIA 220-701: Practice Exam B.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. Run thechkdsk /f command on the system. D. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Decrease the size of the paging file. Answer: C QUESTION NO: 512 A. D. "Pass Any Exam. Call the department management to document the issue. Answer: A. Launch the File and Transfer Wizard. Create a restore point. D. They have had problems installing this application in the past. The laptop battery is defective and needs to be replaced. Which of the following should the technician do FIRST after the problem is resolved? A.

CompTIA 220-701: Practice Exam B.com Ac tua lTe sts . It runs slower than the processor speed. Document the issue and the applied solution.168. It runs at half the processor speed. It runs faster than the processor speed. Any Time. Post the solution on an online tech forum. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A.co m 159 .0. Class C D. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A. B. Monitors sessions between two hosts C. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam. Class A B. Assigns IP address to the workstation B. C. Provides a logical connection between a workstation and the network infrastructure D. C.www. Class B C. It runs at processor speed.actualtests. Describe the issue at the next staff meeting." . Answer: B QUESTION NO: 514 The IP address: 192.10 is an example of which of the following address classes? A. D. D.

Use the USMT to export the data from the old system. and import it to the new system. B. C.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. D. copy the users profile from the old system to the new system.co m 160 . In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. A. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B .com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. NetBIOS C. DLC E. IP Answer: C.www. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. Which of the following should they do NEXT? "Pass Any Exam. C. B. SPX B.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). Any Time. D. A hub broadcasts all traffic to all ports. Hubs only support TCP/IP protocols. Hubs are limited to a bandwidth of 4Mbps." .actualtests. cached website credentials and desktop preferences. A. Useregedit to export the user data to the new system. TCP D. The customer has required all personal information be migrated to the new computer including favorites. A hub directs traffic between locally attached computers. From Windows Explorer.

Any Time. Lower the pointer speed in the Mouse Control Panel applet. Format the hard drive and reinstall the OS. B. Which of the following should the technician do? "Pass Any Exam. D. Which of the following is the MOST likely cause? lTe sts . The laptop is not receiving enough power from the battery so a second battery should be installed. While preparing the files for the disc burning. D. Answer: A QUESTION NO: 522 A. C.co m . B. Update the drivers for the touchpad. B. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. The laptop is not receiving enough power from the battery so the battery should be replaced. they can connect to the network. Discharge the CRT prior to disposal. the technician notices files that pertain to other employees.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power.www. D. Update the drivers for the video card. C. The laptops NIC needs updated drivers. If they connect the AC adapter. Which of the following is the BEST option to solve this issue? A. Disassemble the monitor to prepare disposal of parts independently. C. Dispose of the monitor in the trash. The power management settings on their laptop are set to disable the internal NIC.actualtests.CompTIA 220-701: Practice Exam A. Dispose of the monitor according to applicable environmental regulations." .

Keep the files on the portable drive and then look at them later for confidential material. "Pass Any Exam. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. C.actualtests. D. Carry it by using both the power and video cords for stability. Which of the following should the technician do? A. B.CompTIA 220-701: Practice Exam A. Any Time. Carry it with the screen closest to your body. D. Schedule a later time to call them back once they remember their username. Reset the password for them and inform them of their username. they cannot identify their username. Follow thecompanys established guidelines to reset passwords. Create a new account for the user. C. Which of the following actions should be taken? A. Organize theusers papers into file folders. Report the issue to theusers manager and return the next day to work on the issue. B. C. D. Provide copies of the files to the people named on them." .com Ac tua lTe sts . Carry it with the protrusion on the back facing your body. The technician needs to work on the issue but is distracted by the users mess. providing standard permissions.co m 162 . Ask the user if they mind if the technician removes the computer from the desk to fix the issue.www. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. D. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. B. C. however. Tell the user that they will return later in the day once they have cleaned their desk. B. Delete the files off the portable drive once they are finished burning the disc. Carry it by holding it upside down by the base. The user is quite messy and has a lot of paper strewn about. Call the person that wants the disc burned andask them if they can look at the files.

Ask the caller to call back when they are in a better mood.com Ac QUESTION NO: 529 tua Answer: B lTe sts . Check the BIOS for temperature changes. Receive. D. Receive. Open the case and determine the cause of the noise. Respond by asking the caller to slow down and repeat the concern twice. Receive. Attempt to replicate and verify the issue. C. Answer: C "Pass Any Exam. B. Which of the following should be the FIRST course of action? A.co m 163 . A customer reports that when the computer starts up. evaluate and respond. B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A.www. Any Time. Verify that the user has not made any OS changes. interpret. Which of the following would be the MOST effective way to respond to this call? A. understand. C. Listen to callers concern without interrupting and being judgmental." . Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. put on hold and forward. C. B. Respond by informing caller to slow down and change their attitude.actualtests. Receive. D. put on hold. and forward. give first impression. D. it sounds like an airplane taking off. ask for help and respond.

" . Email the manufacturer with the details of the issue. The technician receives another incoming call from the technician's friend. B. Write down error code and ask for assistance. 12 volts C. Which of the following is the BEST course of action? A.co m . Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. 24 volts D. Forward the customer to another technician. Update the OS with the most recent patches. At the same time. "Pass Any Exam. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. D. Research online forums for assistance. Answer: B QUESTION NO: 533 A technician is responding to a customers call.www. B. Which of the following is the BEST course of action? A. 32 volts Answer: B A technician is on the phone with a customer. C. C. D. Avoid the incoming call and call back later. Put the customer on hold just for a few minutes. Which of the following is the BEST course of action? A. Forward the customer to another technician in order to listen to the co-worker.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen.actualtests. Ask the customer's permission to put them on hold.com 164 Ac tua QUESTION NO: 532 lTe sts . a co-worker asks the technician for assistance. Any Time. 6 volts B.

Which of the following troubleshooting steps should the technician perform FIRST? A. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. the technician believes that firewall settings may be the cause. After speaking with the user. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. D. Answer: D "Pass Any Exam. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Contact the user to determine if any recent changes have been made to the computer. C.CompTIA 220-701: Practice Exam B. B. however. Which of the following troubleshooting steps should the technician take NEXT? A.com Ac tua lTe sts . Document that disabling the firewall did not solve the issue and call another technician for assistance. B. disabling the firewall did not help the issue. C. C. Replace the workstations NIC. D. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error.co m 165 . Reinstall the firewall software. Any Time." . Formulate another theory as to what might be causing the problem. Replace RAM modules and verify that all other system components are operating properly. Use Windows Recovery Console to perform a repair installation of Windows. Replace the motherboard and perform a system restore. Ask the customer's permission to put them on hold and politely ask the co-worker to wait.actualtests.www. D. Put the customer on hold just for a few minutes and assist the co-worker.

B. Use a surge protector. Answer: B QUESTION NO: 539 "Pass Any Exam. B. D. Which of the following describes the BEST course of action? A. Delete all the illegal content from the user's computer. Use an uninterruptible power supply (UPS). Perform a virus scan and evaluate the results. Answer: D Answer: A While troubleshooting a problem on a users computer." .co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. Establish a theory as to what caused the changes to the computer. The technician speaks with the user. B. Plug the computer into a different power outlet. D. Ignore the content and complete the repair. sts . Install anti-spyware and run an initial scan. Which of the following should the technician do NEXT? A.actualtests. C. Insist that the user immediately delete the content.www. Use a signal attenuator. Report the situation to the appropriate authorities.CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. C. a technician discovers content which they believe may be illegal.com Ac QUESTION NO: 538 tua lTe A. C. Any Time. D. Report theusers story to management and wait for further instructions. Which of the following can the technician recommend? m QUESTION NO: 537 166 .

A low toner cartridge "Pass Any Exam.actualtests. B.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. Any Time. For backup purposes and if the technician deems it necessary. Answer: C QUESTION NO: 541 A.www. D.com Ac tua Which of the following RAM types requires that all available memory slots be filled. For backup purposes and with thecustomers permission. Notify the customer about their stolen data. C. Report the situation to appropriate authorities. random characters? A. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. DRAM D. When is it appropriate to make copies of a customers confidential data? A. It is never appropriate to copy acustomers data. B. Ignore the situation so as to avoid workplace conflict. C." . RDRAM C.co m 167 . Which of the following is the BEST course of action? A. from computers which are in for repair. A corrupt software driver B. Excessive humidity C. It is not appropriate unless the content is public knowledge. Confiscate the co-workers personal storage media. D. DDR3 B. resulting in the need for continuity chips in otherwise unused slots? lTe sts .

com Ac tua A.CompTIA 220-701: Practice Exam D. Windows XP Home Edition. WEP B. KVM switch B. C. Video capture card lTe If using Windows Media Center. QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. HTTP Answer: A "Pass Any Exam. WindowsVista Ultimate. HTTPS C.actualtests. Docking station D.www.co m 168 . WAP D. which of the following hardware components needs to be installed? sts . B. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. Any Time. Windows XP Professional. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. TV tuner card C." . D. Windows 2000.

32GB C. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. CMOS battery C. Processor D.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A. WAP C.www.com 169 Ac tua lTe sts . HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. Although Windows XP lets you format only up to 32GB but can read larger volumes. System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. WPA D. 1024GB D." . SFTP B.actualtests. Any Time. Which of the following components should the technician replace? A. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB.co m . 16GB B. L2 cache B.

2335 D. B. Active Answer: D QUESTION NO: 552 By default. Check to see if wireless is turned on. Any Time. Check the wireless card for antenna connections. RAM capacity C." .com Ac tua lTe sts . D. C.co m 170 . 3389 Answer: D "Pass Any Exam.www. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). Check the software for a complete install. A.actualtests.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. 80 B. which of the following ports is used for Remote Desktop (RDP)? A. Passive C. Heatsink B.C. I/O address ranges E.CompTIA 220-701: Practice Exam A. Check the wireless card to be sure it is seated correctly. 110 C. Mapped network drives F. Liquid D. Explanation of error codes Answer: A. Devices by type B. Hidden devices D.

SATA D. Any Time." . NIC B. TV tuner C. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam. 23 B. 25 C. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. Multimedia B. is used for Telnet? A. Capture D. Wireless card C.co m 171 .www. 80 D.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers.actualtests. by default. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A.com Ac tua QUESTION NO: 555 lTe sts .

co m . Which of the following must the technician update? sts .com 172 Ac A. Operating system B. Router C. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. Which of the following would be the BEST recommendation to the customer? A. Bridge B.www. Safe Mode with Command Prompt B. Memory C. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A. Firmware D.actualtests. Enable Boot Logging C. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing." . Any Time. HTTP C. but the motherboard needs an update. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. WAN B. VPN D. Crossover cable "Pass Any Exam.CompTIA 220-701: Practice Exam A. The technician has determined this can be done. Last Know Good Configuration D.

Turn off the power to the USB device first then the computer. Send the drive to a data recovery company.actualtests. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away. B. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. Use the Safely Remove Hardware icon in the System Tray. a technician should advise the customer to: A. D.co m Answer: A 173 . Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. change the password frequently. use their telephone number as the WEP key. Which of the following should the technician do? . Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. C. Unplug the device from the computer. D.CompTIA 220-701: Practice Exam D. Answer: A "Pass Any Exam. Any Time. Use the Safely Remove Hardware icon in the Control Panel. B. D. try and keep the same password so the customer can always remember it. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. C. try not to use numbers in the password.com Ac A." . Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. C. B.www.

The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A." . create the folder in My Documents then click and drag the new folder to the desktop. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. The monitor driver version C. select new. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. create the folder on a flash drive and then click and drag the new folder to the desktop. and select folder.www.com Ac tua QUESTION NO: 565 lTe sts . C. rightclick on the desktop. use the run command and type folder.co m 174 . B. Improved registry settings D. The power to the external displays docking station D. Which of the following is the FIRST item to check? A. Any Time. Improved security features C. D. Improved performance B. If the monitor has been degaussed recently B. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A.

Which of the following is the FIRST action the technician should take? lTe sts . Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. website where cookies are required. D. Boot into BIOS/Setup and update the BIOS. C. When WindowsStarts. popup advertisement that has been blocked. Which of the following is the FIRST step the technician should take? A. Boot into BIOS and check the hard drive status. Have the user check external drives for media. D.com 175 Ac A.CompTIA 220-701: Practice Exam A. "Pass Any Exam. D. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work.co m . however.www. C. B. the computer boots off the installed operating system on the hard drive." .actualtests. tua A technician wants to reinstall Windows operating system on a notebook computer. Any Time. Boot into BIOS/Setup and change the boot sequence. website that does not require a password to log in. Boot the unit in Safe Mode by pressing F8. B. The technician explains this is a: A. B. Have the user power off for five minutes then restart the system. When Windowsstarts. B. press F8 and select Safe Boot. The technician tries to boot the computer with the Windows CD in the drive. Boot the unit in Safe Mode by pressing F5. C. press F8 and select Last Known good configuration. Boot the unit in Safe Mode by pressing Ctrl/Esc. Boot into setup/BIOS and check the Graphics options. C. Run a check disk operation on the hard drive.

Remove the battery and run the laptop on the external power supply. Unplug and then re-connect all cabling to the components. Set the IP address to match the gateway address. Run the computer until the error occurs then find where the source of the heat is. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. D. Check to see if the monitor and computer are powered by a UPS.www. B. B.CompTIA 220-701: Practice Exam D.0. Set the printer to DHCP.co m Answer: A 176 . Which of the following would be the NEXT troubleshooting step? A. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning." . Ask the customer how the laptop is being used when it reports the error.1. Configure the printers IP to 127. D. Ask the customer what is occurring when the display is lost. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. B. Check the System Event log for over temperature entries. Answer: C "Pass Any Exam.0. Update or reinstall the display driver. Any Time. C. D. secure website.com Ac tua A. Enable print sharing from the main computer. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display.actualtests. Which of the following is the BEST course of action to take? . C. C.

actualtests.www. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. The NEXT step to evaluate the problem is to: A. D. D. check the printer properties on the server.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times.com Ac tua lTe sts ." . B. C. Which of the following is the BEST course of action to determine the cause? A. Replace the video card because there is no display. B. Answer: B QUESTION NO: 576 "Pass Any Exam. but only in monochrome. replace the network card in the printer. Any Time. cycle the power on the printer and observe the boot process. Check the quick setup guide for BIOS settings. have each user remove and re-install the printer to update the driver. B. check the printer for paper jams in the path. flash the firmware on the printer to match the new driver. Consult the maintenance manual for the error code. D. The technician knows the print server had maintenance done over the weekend that included driver updates. power cycle the printer to update the driver. C. pauses and then repeats. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. The technician arrives and finds the printer is online but there are not any lights on the network card. have the customer clear the print queue and reboot. The NEXT action would be to: A. power off the printer.co m 177 . C. Remove the power and check the position of the jumpers on the motherboard.

co m 178 . Which of the following security technologies is this considered? A.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. Sleep D. Which of the following Windows services is not starting during boot? A." . WPA. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. Smart card authentication C.www.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts . WPA D. Hibernation C. WEP C. Standby B. WPA2 B.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Biometric authentication Answer: D QUESTION NO: 578 A.actualtests. WPA encryption D. Computer Browser "Pass Any Exam. Any Time. Password authentication B.

Print Spooler D. try turning the monitor on/off. B. Add Hardware Wizard C. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. check the power cable on the monitor. DMA controller D. check the power cable on the monitor.CompTIA 220-701: Practice Exam B. reseat the video card. Any Time. check the video cable from the monitor to the PC." . BIOS "Pass Any Exam. Southbridge B. Check the video cable from the monitor to the PC. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A.co m . try turning the monitor on/off. Reseat the video card.www. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. reseat the video card in the PC. D.actualtests. BIOS C. Answer: C QUESTION NO: 581 A.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . The technician on call determines that the PC is powered on and is not in standby mode. Northbridge B. Turn the monitor on/off. Turn the monitor on/off. check the video cable from the monitor to the PC. C.

DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. C. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Northbridge B. BIOS D. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. B. Southbridge D. Replace the power button.CompTIA 220-701: Practice Exam C. DMA controller C. CMOS D.co m 180 .www. D. Check the power outlet to verify it is supplying power. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A.com Ac tua lTe sts . Answer: A "Pass Any Exam. Which of the following is the NEXT troubleshooting step the technician should take? A. Southbridge C. Verify that the power button is plugged into the motherboard." .actualtests. Check the power supply for voltage output. Any Time. Northbridge B.

Slot A Answer: A A. It was working fine yesterday. Port triggering C.co m 181 .com Ac A user reports that they are suddenly unable to print to a network printer.www. The printer has a faulty NIC. The technician can ping the users workstation and the printer.actualtests. 478 B. Case open switch D. The printer is no longer the users default printer. C. 775 C. The technician can also print a test page from another workstation. B. Any Time. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. D." .CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A. Biometric password B. Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). "Pass Any Exam. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . Theusers workstation has a faulty NIC. The printer has corrupt drivers. 959 D.

Which of the following should be selected to BEST meet the user's needs? A. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. Update the network device drivers. "Pass Any Exam. Multi-core B. Inform the customer of how long it might take to resolve the problem. Turn on Automatic Updates.actualtests.E QUESTION NO: 590 When troubleshooting an issue with a customer. Verify when the last time the computer was working correctly was. however. Update the virus definitions and start a scan for viruses. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. C. they do not want the updates to interfere while they are working. Update the antivirus definitions. DDR2 E. PCI express C. D.www. Any Time. Which of the following is a best practice? A. Which of the following is the FIRST thing the technician should do? A. B. Set automatic updates to download only.co m . C. SODIMM D. C. D. Dual-core Answer: A. B. Unplug the PC and put on an anti-static wrist strap. Disable all file shares." . Turn off the firewall. B. Assign a password complexity policy.com 182 Ac tua lTe sts .CompTIA 220-701: Practice Exam A.

D. WPA D. Fingerprint scanner C." . Username/password B. FAT16 B.www. lTe Several users report their print jobs did not print to the local shared printer. Set automatic updates to download and install.actualtests. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A. Check power on theusers laptops. Which of the following file systems should the technician select? A. NTFS D.com Ac tua A.co m 183 . C. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Any Time. Check the domain print server.CompTIA 220-701: Practice Exam D. B. HPFS C. FAT32 "Pass Any Exam. Check the network connections. Which of the following is the FIRST thing a technician should check? sts . MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Check the print queue.

Any Time. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. Check the CMOS battery. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Check for incompatible hardware.co m . Firmware settings C. Check the boot order in the BIOS.www. Where should the technician make the necessary boot order changes? A. Check the disk for scratches. Task Scheduler Wizard D. Backup Manager C. a technician notices that the software hangs during the hardware detection phase. How should the technician troubleshoot this issue? A. Task Manager B.com 184 Ac QUESTION NO: 598 tua lTe sts . The technician needs to change the computers settings to boot from a recovery CD. B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot.actualtests. C. Motherboard settings B." . Answer: A After several months users report that their computer runs slower. The problem is related to large files being deleted. D. Jumper settings D.

The installation CD is not available. Right-click Start menu. PC/XT "Pass Any Exam. select Properties D. Right-click System Tray. Check the printers BIOS. C. D. select Properties C. B. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . Add Hardware Wizard.com Ac A.co m 185 . Check the manufacturer's website. An asynchronous modem C." . A network interface card B.www. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. Which of the following is the BEST solution to locate the correct drivers? A.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. select Properties B. Any Time. Right-click My Network icon. ATX B. A cable modem D. Check the USB port. Right-click My Computer icon. AT C.actualtests.

SMTP D. ACL Answer: A QUESTION NO: 603 When a job fails to print. TELNET C. From theprinters drivers B. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. RDP D. Any Time." .actualtests.www.com 186 Ac tua lTe sts . NNTP B. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam.co QUESTION NO: 604 m . From the printer properties page D. NTP B.CompTIA 220-701: Practice Exam D. where would a technician go in Windows to print out a test page? A. PPTP C. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. Manually on the printer C.

Bridge D. Router D.CompTIA 220-701: Practice Exam A.com Ac tua A. Full duplex D. Switch B. Half duplex B. Modem lTe Which of the following network devices interconnects networks together? sts . Hub B.co m 187 . Router D. Hub Answer: D "Pass Any Exam. Hub C. Modem C. Any Time. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A.actualtests. Switch B. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A.www. Port mirroring C." . Modem C.

A local printer has a small footprint and cost less money than a network printer that has a large footprint. Laser printers use toner. C. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. and impact printer? A.www. The control panel C. The power supply D. D.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. while the inkjet printer can only use ink cartridges.co m 188 .actualtests. while an inkjet printer fuses the image to the page.com Ac Answer: D tua lTe sts . The interface Answer: A "Pass Any Exam. B. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. Laser printers fuse the image to the page. C. thermal. Any Time. Laser printers melt the image onto the page. D. The writing element B. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. inkjet. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A. while laser printers can be harmful to the environment." . A maximum of two computers can share a local printer verses unlimited users can share a network printer. Ink jet printers are safe for the environment. while an inkjet printer sprays the image on the page. B.

person who would be directly affected in the case of a breach. BTX B. which of the following provides the MOST room for effective cooling? A. B. C. but the printer does not print the job. Outdated or corrupt print driver. Which of the following may be the cause? A. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors. 800 x 600 "Pass Any Exam. B.actualtests. The application used to create the document is incompatible with the printer. D. company's intellectual property and proprietary information. Any Time. . Printer configuration is incorrect. C." .co m Compliance regulations regarding data sensitivity are primarily created to protect the: . which of the following is the minimum default resolution setting that Windows XP supports? A. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution. D.www.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. NLX D. ATX C. equipment from abuse and misuse. 640 x 480 B.com 189 Ac tua lTe sts A. A print job is waiting in the print queue. customer's personal files and professional data.

C. number of installed hard drives. C. QUESTION NO: 617 A CD drive is a type of: A.co m 190 . Answer: A "Pass Any Exam. how data is distributed between multiple drives. solid state drive. the number of partitions across multiple hard drives. SODIMM D. the back up tape drive configuration. D. DVD/RW drive B.com Ac tua lTe sts .CompTIA 220-701: Practice Exam C. SD flash drive C. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. Any Time. D." . CGA's resolution was 320 x 200 . network drive. hot swappable drive. 800 x 640 D.actualtests. and SVGA resolution is 800 x 600. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. EGA's was 640 x 350. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. B. optical drive. B.www.

3 volts of power to the computer.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . it is important for the output to be: A. Thermal grease between the processor and the fan C. Two processors installed on the motherboard D. The computer can run faster because of the larger power source. B. Any Time.www. D. DIMM chip B. B. Automatic integrated surge protection is provided through the upgrade. Automatic voltage detection between 110 and 220 voltage is provided. C. D. AGP slot D. it must have which of the following? A. equal or lesser than the original power supply wattage.actualtests." .co m . Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly. auto sensing from 100 to 240 Volts. equal or greater than the original power supply wattage. The addition of 3. equivalent to the original power supply wattage. IDE drive C. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. tua On a desktop computer.com 191 Ac A. C. Thermal grease between the fan and theheatsink B. Thermal grease between the processor and theheatsink "Pass Any Exam.

Hyper-V technology C.co m 192 . The OS will have to be reinstalled. B. the computer must be equipped with which of the following? A. The computer will overheat. The barcode scanner should be set up in the computers BIOS. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed. C. The scanner must be installed between the PS2 mouse and the computer. The flatbed scanner must be removed. Any Time. Hyper-threading technology D. B.actualtests. The scanner must be configured to read the code(s) desired." . D.www. Double the clock speed on a 32-bit processor B. C. Which of the following statements is MOST likely true? A.com Ac QUESTION NO: 626 tua lTe sts . The computer will not pass POST. Answer: A When installing a barcode scanner on a computer.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. D. "Pass Any Exam. which of the following should occur? A. The memory speed will decrease. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO).

E. D. B." .co m . CPU B. A memory chip is defective.CompTIA 220-701: Practice Exam A. The power supply is not connected to the system board. Which of the following is the possible cause? (Select TWO). Which of the following could be contributing to the noise? (Select TWO).www. A PCI card is not correctly seated. Windows has a corrupt boot. To allow peripheral devices such as a monitor to remain attached B. sts . Duplex C. A. Cooling fan C. C.actualtests. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding.B QUESTION NO: 630 The user states the desktop computer is very noisy.com 193 Ac A. Laser Answer: A QUESTION NO: 629 Answer: A. Inkjet D. To provide additional USB ports for the laptop E.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. The CRT display has failed. Any Time.ini file. To provide additional software security to the laptop D. To allow additional power to be available to the laptop when docked C. Impact B. Hard drive "Pass Any Exam. To allow LAN/WAN switching Answer: A.

ask one of the assistants at the company to contact the owner. DVI-D "Pass Any Exam.actualtests.CompTIA 220-701: Practice Exam D. Boot from LAN. Document the work done at the firm. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. asks to have a single-connection that will carry video and audio to and from the PC.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. C. D. D. QUESTION NO: 632 A. Document the work done at the firm.www. B.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. the owner would probably not want to be bothered during the work day. and personally contact the owner to update on the status of the repairs. B. Any Time.co m Answer: B . Which of the following would be the BEST course of action for the technician to take? sts . Boot in Safe Mode. Boot from Emergency Boot Disk. Boot to Last known Good Configuration. leave a copy for the company owner. C. Which of the following technologies is capable of this functionality? A. The repairs go as planned. Memory chip Answer: B. Call and/or email the owner the status of the repair and answer any remaining questions they might have. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. relaying details of the repair to save the technician time. Motherboard E. and due to space constraints. Document the work done at the firm and leave the company owner a voicemail." .

DVI-I C.co m 195 . in marked matching slots.actualtests.1 D. B. using chips equal to or larger than 1GB in size. PC card 7. PC card 8. Keep the processor within acceptable temperature ranges. The motherboard jumpers need to be properly configured. VGA D. B.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B . C. Keep thenorthbridge chip within acceptable temperature ranges." . Keep the hard drive within acceptable temperature ranges. D. "Pass Any Exam.www. Express card C. Mini-PCI card B. Memory has to be installed in matching pairs.com Ac A. Any Time. C. Memory has to be installed in same speed and size modules. Keep the power supply within acceptable temperature ranges.CompTIA 220-701: Practice Exam B. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. which of the following is true? A.

Coaxial C. Run a high powered magnet over the drive several times. Any Time. B.actualtests. Use Windows built-in Disk Management utility and format the disk. Memory has to be installed in marked matching slots. the company is being forced to run the lines along power wiring and overhead lighting. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A.www. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? . C. Reformat the hard drive. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. using at least five passes." . D. Use a multi-pass third party formatting utility.com Ac tua lTe A. Which of the following would be the MOST cost effective cable to choose? A. STP Answer: D "Pass Any Exam. WiMAX B. Due to limited ability to conceal cabling within walls.co m Answer: A 196 . Fiber D. Satellite D.CompTIA 220-701: Practice Exam D. Fractional T1 C. UTP B.

WindowsVista Business D.actualtests. Any Time.C QUESTION NO: 642 A. A. Windows XP Professional E. Which of the following operating systems currently include this functionality? (Select TWO). WindowsVista Ultimate B. Fuser "Pass Any Exam. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts . Windows 2000 Pro C. Windows Vista Home Premium Answer: A. Two C. Windows Defender D.www. Four D. One B. Device Manager C.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. Security Center B." .co m .

dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) .actualtests.5 C." .7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A. ping v 10. Full duplex C. Any Time. edit C.www. regedit D.CompTIA 220-701: Practice Exam B.com 198 Ac tua lTe sts . "Pass Any Exam. ping a 192.168. ping t 172.1.co m . can run at which of the following modes? A. 10Mb D.68. ping f 189. msconfig B. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A. Ribbon C. Liquid ink Answer: C QUESTION NO: 644 Network hubs.16.122. by design.11 B.5 D. Toner D.0.18. 100Mb B.10.

Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A.com 199 Ac A technician is adding RAM to a PC. MSCONFIG was used to disable the computer services.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. MSCONFIG was used to execute the system.www. The physical printer online light is lit. MSCONFIG was used to enable the computer services.ini file. The PC BIOS does not support the new RAM size. the operating system will only recognize 1GB of RAM. The BIOS revision is the latest version. C. MSCONFIG was used to execute the win. Which of the following choices is MOST likely the cause? tua lTe sts A. C. Which of the following is the MOST likely cause of the issue? A." . MSCONFIG C.ini file. Any Time. Which of the following is the MOST likely "Pass Any Exam. The RAM has been inserted backwards in their slots. Upon power on. D. MSTSC D. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. MSIEXEC . PERFMON B.co Which of the following utilities is used to perform a baseline on a hard drive? m . The monitor is not plugged into the video card. no errors are reported and the data cable is connected. D.actualtests. B. B. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing.

The Print Processor has been changed in Printer Properties.0.1 C. The Use Printer Offline option is not checked. The Printing Preferences has been changed in Printer Properties. Performance Logs and alerts C.1. My Computer C. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.0.actualtests. Control Panel B. Computer Management B. ping 127. ping 128.0. D.0.1.0 B. Any Time. localhost 128.CompTIA 220-701: Practice Exam cause of this problem? A. Component Services Answer: A "Pass Any Exam. The Use Printer Offline option is checked. C. Device Manager D. B.com Ac tua lTe sts ." .1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A.0.0.1 D.www. System Information D. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A.co m 200 . ipconfig 127.

Computer Management C.co m 201 . Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A. Computer Management B. Device Manager C. Any Time. System Tray "Pass Any Exam. Startup Menu C. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A." .CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. Component Services D. Performance Logs and Alerts D. Device Manager C.actualtests. My Computer B. Computer Management B. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Control Panel D. Performance Logs and Alerts B.com Ac tua lTe sts .www. Performance Logs and Alerts D.

System Information . Power Options "Pass Any Exam. Any Time.com Ac tua lTe sts A. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A. Task Manager D.www. Task Manager D. dxdiag C. System Properties C. System Information C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A.actualtests.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . System Properties B. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A. msinfo32 D. System Configuration B." . cmd B.

1 D.com Ac tua lTe sts .100. Any Time.168. 122. Hardware Wizard D.100 C.actualtests. Hardware Wizard D. Event Viewer C. Simple File Sharing B. Power Options B.1. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A.CompTIA 220-701: Practice Exam B." .co m 203 .1.1 B.168. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A. Hardware Wizard D.168.www.10.1. Performance C.1 Answer: D QUESTION NO: 665 "Pass Any Exam. 172. 4. Simple File Sharing C. 192.

28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 10 B. 64 Answer: C "Pass Any Exam. 10 B.com Ac tua lTe sts . 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 26 D.www. 8 B." . Any Time. 26 D.actualtests. 63 D. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 12 C. 12 C. 10 C. 26 D.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A.co m 204 . 8 B. 16 C.

co m .CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. and that it gets unusually hot. Modem D. Allows multiple computers to communicate with each other in a network. and mouse. The battery is full and the laptop is plugged in. Any Time. 802.www.11b D. and there are no error codes or beeps. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on.11g B. Which of the following components is the MOST likely at fault? A. 802. 802. C. Connects multiple users to one computer. CPU "Pass Any Exam. keyboard. Allows multiple users to have access to a central gateway. 802. Fan B. Connects multiple computers to one monitor." .actualtests. DSU C. Router B. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts .11n C. B.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A.com 205 Ac A. D.

" .com Ac tua A. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Battery D.co m 206 . Spam D. Cable ties B. Produces unsolicited advertisements via pop-up messages lTe sts .CompTIA 220-701: Practice Exam C. MSDS D.actualtests.www. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A. Trojan C. Logic bomb Answer: B "Pass Any Exam. Worm B. Collects user and program information usually for malicious purposes D. ESD strap C. Any Time. Unsolicited mail that is sent electronically C. Code that waits for a specific response before activating B.

Unplug from the USB port. WindowsVista Premium D. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. Any Time. C." . "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC. B.www. WindowsVista Business C.com 207 Ac tua lTe sts . WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A. Adware D. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Windows Vista Home B. Disable in the BIOS.co m . Safely Remove Hardware Function. WAN B. LAN D.actualtests. Virus B. VPN C. Worm C.

Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A. Start> Run> typecmd > ipconfig C. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam.com Ac tua lTe A. Any Time. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. Start> Run>typecmd > nslookup B. Restart the OS." . Start> Run>typecmd> dir D. An established recovery point B. Document findings.www. Cycle the power to ensure that thent driver works B. Escalate the problem to the next higher tier support shop C.actualtests. A complete restore of the hard drive D. Establish a theory of probable causes of the incompatible driver D. A record of the administrative passwords C.co QUESTION NO: 681 m 208 . Which of the following is the FINAL step that should be performed? .CompTIA 220-701: Practice Exam D.

Stand by B.0. The laptop also needs to be able to resume quickly from this mode.0. Hibernate D.CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before.1 D.255. Check thatWiFi is enabled.127 B. NIC B.168. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A.1 C. Shut down C. they are not receiving any WiFi signals.254. 169. C. Any Time.com Ac tua A technician wants to configure a Windows XP Pro laptop. B. 255. 127. however. Which of the following should the technician do? A.actualtests. Suggest they move computer around. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts . It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. Ask if they have a modem.www.10. D. 192.255." .1.255 Answer: D A. Check to see if the NIC is functioning.co m 209 . WiFi Card "Pass Any Exam.

lTe sts A week ago a technician completed several upgrades for a business. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. The customer had the laptop working properly all day in a docking station setting. Have the customerrestart the computer to reset the keyboard for the customers profile." . The technician has not heard back from the client. Question the customer to determine if they are using the embedded keyboard for the first time. D. Any Time. Right click on the print job and select cancel. inquiring how the systems are running and offering any additional assistance. Right click on the print job and select resume. Email an assistant at the business to see if they are satisfied with the services rendered. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. Right click on the print job and select restart. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. B.actualtests.CompTIA 220-701: Practice Exam C. C. Contact the customer with a follow-up call. B. C. D.com 210 Ac tua A. but is now attempting to use the laptop's embedded keyboard. B. Which of the following is the NEXT action to take? A.co m Answer: B .www. C. Bluetooth D. Email the business owner and offer discounted services for the next system upgrades. Right click on the print job and select properties. Which of the following would be the BEST course of action to take? . Contact the customer with a follow-up call. "Pass Any Exam. inquiring when the next system upgrades can be started and offer discounts.

Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A." . Where would be the proper place to configure this? A.actualtests. Check the keyboard drivers in Device Manager and reload if out of date. Switch B.www.co QUESTION NO: 691 m 211 . PXE Boot Rom B. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam. Modem C. /r B.CompTIA 220-701: Practice Exam D. Bridge D.com Ac tua lTe A. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . Any Time. BOOT. /b D. /v C.INI file C. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. BIOS D.

Optical Drive D.co m 212 . RAID 0 B. Processor B. CPU Fan C. RAID 10 "Pass Any Exam.www.com Ac A.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. RAID 5 D. Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A." . RAID 0 B. RAID 5 D. Any Time. RAID 1 C. Which of the following RAID arrays is the technician using? A. Which of the following is MOST likely failing? A. RAID 5 C.actualtests. RAID 1 B. RAID 1 C. RAID 6 D.

The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN).co Which of the following cable types contains a foil shield inside the jacket? m 213 .com Ac tua lTe sts A. ST D. especially Ethernets "Pass Any Exam. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A.actualtests. Any Time. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. Fiber C. RG-6 C." . The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector.www. STP B. CAT6 C. Coaxial D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. UTP . RJ-45 B. Fiber B. STP D.

11n C. DSL D. RJ-11 B.com Ac tua lTe sts . BNC C.www. Fiber D. 802. Coaxial B.co m 214 .actualtests." . Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A. 802.11a B. 802. ST D. Bluetooth "Pass Any Exam. Any Time. RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A.11g D. UTP C.CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A. Fiber B. Satellite C.

" .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Botnet B. Adware sts . Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam. DSL B. Spam D.actualtests. Spam C. Adware D.com Ac tua lTe A. Cable C. Fiber D. Any Time.www. Botnet C. Spyware B.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 .

Floppy C.com Ac tua lTe sts QUESTION NO: 709 . Any Time.CompTIA 220-701: Practice Exam A. Network Answer: A "Pass Any Exam. Surge protector D. Internal hard drive D.actualtests.co m 216 . Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Uninterruptible power supply C. Adware C. Spyware B.www. Power strip B. Worm D. Spyware C. Botnet D. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. Spam B. CD B. without actually installing it on the workstation? A." .

" . D. Micro ATX C. 400Mbps. IDE hard drive B. SMTP D. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. DVD. B. USB thumb drive D. Any Time. HTTPS C. ATX B. AT D. 12Mbps.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. 480Mbps. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A.ROM drive C. 800Mbps.co m 217 . "Pass Any Exam. FTP B.actualtests.www.com Ac tua lTe sts . C.

110/120 Volts AC or 220/240 Volts AC B. Increases length of cable D. Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. 6/12 Volts DC or 12/24 Volts DC D. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Any Time.www. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access. Which of the following could be the problem? "Pass Any Exam. Lower latency C. the customer reports the NIC link lights for that computer are not on.actualtests. 15 or fewer C.co m . 20 or fewer D. Fire resistant B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. In addition." . AC or DC Voltage C. 10 or fewer B.com 218 Ac tua lTe sts .

CompTIA 220-701: Practice Exam A. Switch is not working. Enable Boot Logging C. Where can the technician locate the NTLDR files? A. Boot Mode B. the technician notices a yellow exclamation mark in Device Manager. Re-install the OS. C.www. D. Internet site is down. D. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. Answer: D QUESTION NO: 719 After installing a network card. Network server is not working. NTOSKRNL "Pass Any Exam." . Any Time. Join the computer to the workgroup. Which of the following is the NEXT step? A.co m 219 . B. Firewall is not working. B. . Which of the following boot options will accomplish this? A. C. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. Safe Mode D. Remove and replace the network card.actualtests.com Ac tua lTe sts Explanation: To troubleshoot this problem. Update the device driver. Updating the device driver may help when an installed device isn't working properly. you should update the device driver.

When the laptop is plugged into an outlet it starts.COM Answer: B QUESTION NO: 722 When a computer is turned on. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start. OS installation disk C. Any Time.actualtests. BOOT. NTLDR C. Remove the battery.SYS D. which of the following is the FIRST process that runs? A. Answer: A "Pass Any Exam. B. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed.www. Upgrade the memory. D. B.CompTIA 220-701: Practice Exam B. Connect the laptop to a monitor. CONFIG. Replace the LCD. Which of the following is the NEXT step to troubleshoot the issue? sts . NTDETECT. C.com Ac tua A. C. but there is no video. Replace the power button. D.co m 220 . Change power outlets. Upgrade the video card. lTe A technician is troubleshooting a laptop.INI D. IO." . Replace the battery. Which of the following is the BEST solution? A.SYS B.

co A technician installs a new CD. Check the USB settings for the drive. Check to see if a disk is present in the drive. The RAM is not seated properly. The technician powers on the laptop and the drive is not detected.www. Any Time. The AC/DC adaptor D.com 221 Ac tua lTe A. sts . The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down. The power-management console C." . B. B. The system is overheating. Additional memory needs to be installed. Which of the following should the technician do NEXT? m . D.ROM/DVD player into a laptop. Which of the following could be the issue? A. Check if the drive is properly plugged in. D. The MBR B. C. C. Check the manufacturer's recommended settings. The OS is not installed.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). "Pass Any Exam. Which of the following is the MOST likely issue? A.actualtests.

C.www. to test sociological boundaries with in the company. D. Hard Drive D. D. Flattery Answer: C. B.actualtests. communications in both directions simultaneously. printing on both sides of paper simultaneously. Any Time. C. Requesting public information B. communications in both directions one at a time. Answer: A QUESTION NO: 730 Where is the power on password stored? A. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. System RAM B. printing on both sides of paper one at a time.co m 222 . B.com Ac tua lTe sts . Insulting the subject to motivate a response C.CompTIA 220-701: Practice Exam A. Answer: D "Pass Any Exam. Assuming a position of authority D. engage in harmless communication. CMOS ROM C.E QUESTION NO: 729 Social engineering is used to: A. to perform a technical risk assessment of employees within the company. acquire unauthorized information to achieve a goal. Asking passive aggressive questions E." .

www. D.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. It pings a workstation from a remote server. by default? A. Port 25 D. It retrieves email from the mail server. C.actualtests. Port 23 C. A tool that allows a user to use the workstation as a telephone through the network. Port 21 B. D. Port 23 C. tua lTe sts . A tool that allows a workstation to tell the network that the workstation is present.co m 223 . A tool that tells a user of the workstation that they have exceeded their memory quota. B. Any Time. It blocks popup ads. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet." . Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. Port 21 B. Port 110 "Pass Any Exam. by default? A. A tool that allows a user to connect to other computers. B. Port 25 D.com Ac A. It holds a log of the last three passwords used. C.

co m 224 .actualtests. Printer E. electric shock felt on computer case. A recognized method of disposing hard drives that contain sensitive data. System RAM Answer: B. USB C. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). RAM module is faulty C. Power supply D. and the hard drive stops working. D. sts . Which of the following is the cause? A. The user described the problems as: occasional rebooting. A. Wireless router B. Processor is going bad B.com Ac QUESTION NO: 738 tua Answer: A lTe A.C QUESTION NO: 739 "Pass Any Exam.www. C. overheating. A method of recovering lost data from a hard disk.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. Any Time. Network D. Any damage to a hard drive caused by an intention or unintentional jolt or movement. Excessive movement between system memory and virtual memory. B." .

" . C. Which of the following utilities could be used to check if there is a remote device on the network? A. D. Help the user with every issue that they call about and put all other work orders on hold.com Ac tua lTe QUESTION NO: 741 sts Answer: B . Ask another technician to take over support for this user.actualtests. Shift + B C. nslookup D.co m 225 . Ctrl + Alt + B D. Explain to the user they need to fill out a work order for the computer issues. ipconfig C.g. F12) B. netstat B. Start>Programs>Accessories>Communications> Command Prompt D. Which of the following should the technician do? A. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Start> Programs> Accessories> Command Prompt "Pass Any Exam. F9. Ask the user to call another technician for more in-depth assistance. A. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues.www. Function keys (e. Start> Run> Accessories> Command Prompt C.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Any Time. B. Start> Run>cmd B.

The cleaning label B." . however. Restart the print spooler service.actualtests. Any Time. A past technician's documentation D. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. There are multiple printers in the office. Riser card D. every time the user sends a print job to the printer.www.co m 226 . Start> Control Panel> Run>cmd Answer: A. Replace the paper in the printer.CompTIA 220-701: Practice Exam E. PS/2 B. and all other users are able to print to the printer. D. it does not print. NIC C. Reboot the workstation and have the user log in again.D QUESTION NO: 743 A user is trying to print to a network printer. B. The manufacturer's documentation C. MSDS Answer: D "Pass Any Exam. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent. C. Confirm the printer name where the user is trying to print.com Ac tua lTe sts . Which of the following places should the technician look to find the proper handling procedures? A. Which of the following is the FIRST step that the technician should do? A.

Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. prevent outside interference. LAN B." . Nine . C. assist with data transmission. Any Time. Seven D. C. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . Store in an air-tight container. Return to the manufacturer for recycling.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. "Pass Any Exam. WAN.www. D. Put the toner into a sealed bag and then throw into the garbage. prevent damage from weather. Dispose in an incinerator.co m When applying the security settings to a network.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. Three C. provide protection from heat. C.actualtests. B. which of the following is the BEST way to dispose of the old cartridge? A. One B. domain. D. B.

C. workgroup. one power supply is as good as another. C. Check to see if the network cables were terminated properly. C. What should be the BEST first step to resolve this issue? A. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. Replacing it with a power supply made specifically for that unit. Make sure that the network cable is not touching any other cables. Answer: C QUESTION NO: 753 "Pass Any Exam. D.co m Answer: B 228 .actualtests.www. There are no limitations. Make sure the network cable is seated properly in the users computer. B.Rom is compatible hardware. Ensure that shielded cable was used for the network. Making sure the power supply will fit into the casing. which of the following would be the FIRST step to evaluate this issue? A. Check to see if theCD.CompTIA 220-701: Practice Exam D. Ensure that the CD drive is installed." . Make sure that the disc is a CD and not a DVD. Check to see if the BIOS register the drive. D. Any Time. Answer: D QUESTION NO: 750 A user reports that their CD. D. B. sts When a component has a proprietary power supply what is the main limitation? . B.com Ac tua lTe A. Making sure that replacing the power supply is not cost prohibitive.Rom is not reading a disc.

Any Time. B. The customer says the tower computer will not turn on and the monitor will not turn on either.B QUESTION NO: 756 A remote Customer calls with a dead computer. An emergency recovery disk (ERD). smart cards. A record of the ADMIN passwords. Was the electric bill paid? D. D.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on." . D. powering up? B. lTe sts . Which of the following would be the BEST questions to ask the customer? (Select TWO).www. that is plugged into the same power strip/surge protector. complex user names. Is it a LCD or CRT monitor? E. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. C. background checks for users.co m .actualtests. retinal scans. What would be the questions to ask this customer? (Select THREE). B. Is another piece ofequipment. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. Other equipment plugged into the same power strip/surge protector also will not turn on. C. An established recovery point. Did the computer and monitor work before? C.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. "Pass Any Exam. What is the manufacturer of the power strip/surge protector? Answer: A. Answer: C QUESTION NO: 755 A. A complete back up of the hard drive.

C.www. Nothing. Standby B. Can you or someone else check the circuit breaker for that receptacle? D. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Always on B. Create restore point D. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. Has any electrical work been done recently? G.com 230 Ac A." . What is the manufacturer of the power strip/surge protector? E.CompTIA 220-701: Practice Exam A. Always on C. Hibernate C. Wake on LAN "Pass Any Exam. Make a list of all programs that will need to be reinstalled in event of a system failure B. Nothing should be affected C. proceed with solution.co m . What kind of equipment is plugged into the power strip/surge protector? Answer: B. How big is your electric bill? B.actualtests. Standby D. Any Time. Is another piece of equipment plugged into the same power receptacle and is it working? C.

Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working.actualtests. Tell the customer that both are excellent choices B. Continue answering thequestions. Check that the tube and capacitors are intact D. Which of the following is the BEST solution? A. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. Throw it in the trash. end the conversation C.com Ac tua A. Say nothing. Explain that what is being done is extremely complicated and requires concentration. D. CRTs are being replaced by LCDs Answer: B "Pass Any Exam." . Give them a list of blog sites and documentation that discuss the twoOSs D. Ask to be excused to use the phone to take a small break outside to get some air B. Put on an ESD strap and inspect the internal components B. It is getting to the point that is becoming a distraction. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista. What is the BEST response to this question? sts QUESTION NO: 761 . the customer continually asks questions about every step being performed.co Answer: B m 231 . Dispose through proper channels or send it to be repaired C.www. Any Time.CompTIA 220-701: Practice Exam D. relax and try to be as calm as possible while working through the distraction C. Which of the following should the technician do? A.

90 to 180 days B. Between 6 and 8 characters C. Replace all CMOS batteries in the office B. Between 10 and 12 characters B. B. Raise the priority of the users jobs to the highest level. Annually D. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. D. Install a generator in the office C. Give the user a dedicated printer.co m . Between 8 and 10 characters D.www. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A.com 232 Ac A. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A." . tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Give the user permissions to cancel other users print jobs.actualtests. 60 to 90 days C. Install a UPS in the office "Pass Any Exam. C. Which of the following is the BEST option to alleviate this issue? lTe sts . Have the user work after hours to finish their print jobs.

Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost." . and shuts down the computer B. however they are not receiving any Wi-Fi signals. Which of the following is the action that is being performed? A.actualtests. Retrieve the work from a hot site for the office C.com 233 Ac tua lTe sts .co m . but the computers gives an error that the computer has not been shutdown properly. What is an option to ensure that all work is not lost and damage does not occur to the system? A. closes programs. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. Suggest the computer be moved around. Preparing system for Automated System Recovery (ASR) C. You decide to go to a prior restore point. Which of the following should you try FIRST? A. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Rolling back to an earlier configuration B. There are UPSs connected to the equipment but they only last about 30 minutes. "Pass Any Exam. Loading a full backup onto your workstation D. Use software that in case of an outage saves your work. Any Time.www.CompTIA 220-701: Practice Exam D.

C. Biometrics C.ROM is not reading a disc. Software firewall B. However. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Which of the following would MOST likely solve the issue? A. Check that the Wi-Fi adapter is enabled.www. Change the power settings on the projector.com Ac tua A. D. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts .actualtests. Change the power settings in Power Management. C. Check to see if the BIOS registered the drive. D. Answer: C "Pass Any Exam. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. Check to see if the CD. Ask if they have a modem. Smart card D. each time the customer closes the laptop the computer goes into standby. D.CompTIA 220-701: Practice Exam B. C." . Ensure that the device is working in Device Manager. Make sure that the disc is a DVD and not a CD. Any Time. B.co m 234 . Change the computer from a laptop to a desktop. B. Which of the following is the FIRST step to take to resolve this issue? A. Move the projector further away from the laptop. Ask for model number.ROM has compatible hardware.

Any Time.www. E.D QUESTION NO: 776 "Pass Any Exam." . be stern with the user. What mouse driver are they using? C. D.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. C. A. Which of the following questions should a technician ask this customer? (Select TWO). Move the mouse and/or press the space bar to check if the computer is in sleep mode. What type of mouse is it? E.co m 235 . A.com Ac tua lTe sts . Check the video cable to make sure it is still connected. What is the manufacturer of the computer? D. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. Check for other equipment plugged into the same power strip/surge protector. repeat back the issue to the user to ensure understanding. B. D.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. If the mouse has roller ball underneath could they examine it? B. tell the user to call back when they have calmed down.actualtests. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. Which of the following steps should be performed to check the monitor? (Select TWO). B. C. Check to see if the monitor and system hardware are compatible. make the user promises to keep them quiet. Answer: A. What is the manufacturer of the mouse? Answer: A.

The amount of RAM installed. CPUheatsink seated properly. Which of the following should be done FIRST prior to the installation? A." . D. B. C. Connecting to a parallel tape backup device D.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. The manufacturer of the RAM installed in the computer.co m 236 . B. B. C. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. D. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. Update the anti-virus software. Which of the following MOST likely uses a parallel port? A. Which of the following should a technician check to resolve the issues? A. Printing to an older printer C. "Pass Any Exam. Which of the following should be checked? A.com Ac tua lTe QUESTION NO: 778 sts Answer: D .www. C. Failed fan in the power supply. The hard drive location in the computer. Connecting a loop-back plug B.actualtests. The manufacturer of the computer and hard drive. Upgrade all drivers. Create a restore point. D. Perform backup of all data. Any Time. Hard drive location in the computer. Remove unneeded external components.

Cycle the power to ensure that thent driver works. C. Escalate the problem to the next tier support. Standby B. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. Hibernate D. Wake on LAN B.www. B. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Always on C.actualtests." . Standby D. Establish a theory of probable causes of the incompatible driver. D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. actions and outcomes. Always on C. Any Time.com Ac QUESTION NO: 782 tua lTe sts . Document findings. Which of the following is the LAST step that should be performed? A. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A.co m 237 .

two printers. Answer: D QUESTION NO: 784 A CRT has stopped working. Six C. the customer is asking questions wanting to know every step being performed and why.www. Which of the following is the BEST solution? A. Twelve Answer: A QUESTION NO: 786 Two workstations. Explain that what is being done is extremely complicated and requires concentration.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home.co m 238 . Ask to be excused to use the phone to take a small break outside to get some air. CRTs are being replaced by LCDs. Send them off on a small task to get a moment to concentrate and finish the job. Check that the tube and capacitors are intact. Zero B." . B. Continue answering the questions. and a mini refrigerator are plugged into one power strip in a single outlet. Any Time. Dispose through proper channels or send it to be repaired. Which of the following should the technician do? A. Eight D. Which of the following should be done to ensure safety? A. D. two monitors. relax and try to be as calm as possible while working. It is getting to the point that is becoming a distraction. C. Put on an ESD strap and inspect the internal components. Throw it in the trash. B. B. C. Answer: D QUESTION NO: 785 A.actualtests. "Pass Any Exam. D. Move some of the devices to other outlets and replace the power strips with surge protectors. Move the printers to their own UPS to cut down on the amount of devices going to the outlet.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts .

D. D. Setup a hot site for the office so all data will be backed up. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. Have employees shut down their computers before they leave and perform the calculation during their down time. C.CompTIA 220-701: Practice Exam C. Install software that saves work. closes programs. Any Time. Install power strips in the office. "Pass Any Exam.www. Roll back to a previous restore point. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. Restore all files from a storage device. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . C. C. B. Prepare system for automated system recovery (ASR). and properly shuts down the computer. Install a UPS in the office. D." . There are UPSs connected to the equipment but they only last about thirty minutes.co m . Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. B. Load a full backup onto the workstation.actualtests. Replace the CMOS batteries to all affected equipment. Which of the following actions should the technician perform FIRST? A. Replace the power strips with UPSs and eliminate the extension cords. Replace the power strips with surge protectors with longer cords. Install a generator in the office.com 239 Ac A. tua lTe Computers are left on overnight to complete certain calculations and tasks. Have an employee work nights to perform the shut down. B. D.

C. C. Use the function + f8 key to toggle between screens. Install a wireless modem. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Change the power settings on the projector." . Each time the customer closes the laptop the computer goes into standby. Use the function + f10 key to toggle between screens. Answer: C "Pass Any Exam. Which of the following should the customer perform? . Reboot the laptop to toggle image between screens. C. Which of the following should the technician do to solve this issue? A. Enable DHCP on the laptop. Which of the following would the technician recommend for the client? A.com Ac tua lTe A. B. Change the computer from a laptop to a desktop.www.actualtests. The client would like to access the network from outside the home and on the top floor. Press the function key and then configure the projector settings. Set the SSID code on the laptop. Change the power settings in power management. B. D. Any Time. Use alt + tab to toggle between screens. D. B. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. D. Install an access point.co m 240 .

Install multiple fans. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. AGP slot C. Answer: C. Heatsink B. D.actualtests. The LCD inverter board is going bad. Install more memory in the system. The LCD backlight is failing. C.www. The screen is set to automatically dim to optimize battery power when power is disconnected. Any Time.co m 241 . Install a liquid cooling system. B. This might be an indication that the battery is failing and can no longer hold a charge.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server.com Ac tua Explanation: A. B. C." . Use hyper-threading. CPU slot D. Prevents motherboards temperature from getting to low B. Prevents the monitor from overheating lTe sts . D. Cools the power supply C. Answer: B QUESTION NO: 796 "Pass Any Exam. Which of the following is the BEST recommendation to make? A. Dissipates heat from the chips D.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A.

D. This might be an indication that the battery is failing and can no longer hold a charge. The LCD backlight is failing.www. Biometrics D.0. To protect the CPU from direct contact with theheatsink. B. 192.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. Which of the following should a technician tell the user? A. The LCD inverter board is going bad.1. When the user connects the AC power. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop.co m 242 .com Ac tua lTe sts . the LCD screen gets dimmer. B.1 C.254. To provide insulation around the processor. To prevent memory vibration caused by theheatsink fan. the LCD returns to normal brightness.10 "Pass Any Exam. Which of the following authentication technologies can be used? A. C." . Any Time. D. 169. The screen is set to automatically dim to optimize battery power when power is disconnected. Ergonomics B.168. Smart key C. C.16 B. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. To provide thermal transfer from the CPU to theheatsink. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. 172.16 12.actualtests.

254.25.254. 201. 92. Any Time.co QUESTION NO: 801 m 243 .1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.actualtests." . 201.9 D.254.16.1.10 C.128 Answer: D Which of the following IP addresses is a class B address? A.168.10 C. 129. 92.254.1.1 B.1 C. 192.18.25.128 D.29. 129.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.16.com Ac tua lTe sts .168. 192.www.1.25.16.168.168. 169.29.253.18.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A. 129.1 B.128 B.18.253. 192.1.10.9 D.CompTIA 220-701: Practice Exam D. 192. 92.

1. 201. 192.10 B.actualtests.www.10.1 C.10 C.168. 127. 169.10.255.CompTIA 220-701: Practice Exam A. 172.128 B.0.0.255 lTe Which of the following IP addresses is a loopback address? sts .10 D.16.10.10 B.9 D.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.25.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.0. 92.co m 244 . 169. 192.0." .254. s1A@r4A&! B.255.com Ac tua A. 129.10. Any Time. 9ca5rl D.1 D.29. 192. 255.168. June171988 C.168.168.254.16. comptia1 Answer: A "Pass Any Exam.253.1 C. 192.18.254.

Blu-Ray B. WEP B. Flash C. SSID C.www. C." . Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A.com Ac tua lTe sts . Any Time.co m 245 . Keylogger C. by default? A. Recreate the problem.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure. CD "Pass Any Exam. Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. Resolve the problem. B. Keyfob D. Document the problem. BIOS password B. DVD D. D. WPA D. Take the computer apart piece by piece until the problem is identified.actualtests. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A.

Capture D. NIC B." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. Flash B.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. Any Time.www. DVD C. Graphics C. PCIe B.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 . Parallel . HDD D. Modem C. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam.actualtests. IEEE 1394 D. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A.

co m 247 . Infrared D. WindowsVista Premium B. WindowsVista Basic B. Keyboard C. Bluetooth C.CompTIA 220-701: Practice Exam A. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Windows XP Answer: D "Pass Any Exam.www.com Ac tua lTe sts QUESTION NO: 816 . Any Time. KVM B. Windows 2000 D. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A.actualtests. Touch screen D. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. Windows 2000 D. Windows Media Center C. 802." .11a B. WindowsVista Ultimate C.

Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. To allow RAID support C. Ability to share the file and folders Answer: B. User access and permissions options E. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. Legacy support for older systems . File encryption options C. Files can be larger than 256MB B. To support dynamic disks B.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. Macintosh PC read/write access D.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). Any Time.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. Add and Remove Programs "Pass Any Exam. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D.www. My Computer> System> Performance> Settings> Virtual Memory B. Network Neighborhood> Ethernet controller B. Support for file encryption D." . A.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? .actualtests.

msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. WEP64 B. which of the following commands would the technician use? A. Contain on a sticky note on the back of the monitor B. WPA Answer: C "Pass Any Exam.actualtests. sigverif C. Any Time. In a Windows Vista workstation. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. Hide a password document in the workstation D." . Control Panel> Power Options D.com Ac tua lTe sts QUESTION NO: 823 . sfc B.www. ipconfig D.CompTIA 220-701: Practice Exam C. WEP128 C. Never write down the passwords C.co m 249 . WPA2 D.

B. Answer: C QUESTION NO: 827 A print job fails to leave the queue. Which of the following services may need to be restarted? A." . Which of the following should the employee do? A. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly. Any Time. Windows Spool Service C. Print Spooler D. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. D. primary services.msc "Pass Any Exam. They ask the employee for their username and password. Give the caller the username and password. B. Refuse the callers request and inform the police. D. These types of services are known as: A. C. Printer Driver B. registry level services. They state they need to upgrade the antivirus protection on the workstation.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk.actualtests.com 250 Ac tua lTe sts . Refuse the callers request and inform an IT manager. perfmon. dependency services.www. Give the caller the information and inform an IT manager. the print spooler requires other services to be running first.co m . C. driver level services.

Serial B.co m . Check forWiFi radio on/off switch on the function keys.link and Lynx.com 251 Ac tua lTe sts . D. such as i.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. IEEE 1394 D.CompTIA 220-701: Practice Exam B. how might a technician determine if the unit has WiFi capability? A. 802. A 64-bit processor and a Vista Home Basic operating system B.www. Check for an external antenna." . printmanagement. Without knowing the specifics of that model.actualtests. A 32-bit operating system and a 64-bit processor C.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire. Check for an externalWiFi on/off toggle switch. B. print D. services. A dual-core 32-bit processor and a 64-bit operating system D. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A.msc C. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. Other companies use other names. C. Check the Device Manager for a wireless network device. Any Time. to describe their 1394 "Pass Any Exam. eSATA C.

" . C. Take the call. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. I cannot guarantee that your data will not be lost. C. B. such as video devices. This is because it is not only high speed but also supports isochronous data.actualtests. "Pass Any Exam. please read it and then get back to me with any questions. This type of repair will not affect it. I replaced the motherboard. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM." B. Which of the following is the BEST response? sts . "Here is all my documentation for the repairs. Any Time." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. In the middle of doing the repair.CompTIA 220-701: Practice Exam products." B. Which of the following is the BEST action? A. which is the main circuit board for the PC. "I replaced some of the computer parts and now it is functional. the phone rings. I will let you know what happens after the repair.com 252 Ac A. Have the phone onvibrate before starting the repair. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. Which of the following is the BEST response? A. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. I am not replacing the hard drive.www. D. "I am not sure if your data will be lost I will confirm with my manager. Apologize and excuse oneself for a moment to take the call quickly outside the room. D.co m . A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. which means delivering data at a guaranteed rate. Your data should be fine." C. Well.

Refuse to do the repair until the client learns how to type with long fingernails.www. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. C. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client." . Do the repair. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Hide the sensitive data from casual view using folder Properties . B. Do the repair with a good attitude. B. while protecting the data from the operating system related issues? lTe sts . Partition the drive into two physical drives making C: the OS and D: the data.Attributes.co m . D. Biometric fingerprint scanner "Pass Any Exam. but let the client know that the client will be charged extra for the same repair nexttime. Front panel media lock B. Encrypt the sensitive data so that it cannot be read without a key. making C: the OS and D: the data.actualtests. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. Partition the drive into two logical drives. Show the client how to put the keys back on. D.CompTIA 220-701: Practice Exam D.com 253 Ac A. Which of the following is the BEST response to the clients next repair order? A. Keylogger C. Any Time. C. Immediately leave and go to another room to take the call and deal with the repair later.

Tell the client they need to install a surge protector soon." . D. D. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. B. Replace all cooling fans with new ones. UPS B. Power strip C. Cover the extra power plugs not being used with electrical tape.www. Install an uninterruptible power supply (UPS). Any Time.com Ac tua lTe sts .co m 254 . Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Check for and remove outdated components. Which of the following is the BEST action to take? A. C.CompTIA 220-701: Practice Exam D. Answer: A "Pass Any Exam. Larger power supply D. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Leave it up to the client to take their own precautions. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. Remove excessive dust and loose items. C. B.actualtests.

C. Increase the systems RAM. Which of the following is the FIRST action to take? A.actualtests.255. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly.255. which of the following actions should be taken NEXT? A. Suggest purchasing a newer processor. Any Time.0? "Pass Any Exam. Answer: B Which of the following network classes exists if the default subnet mask is 255. They have had the system for two years and use it primarily to download photos. C. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255.www. Run CHKDSK on the hard drive. Establish a plan.co m 255 . music and browse the Internet. D.0. Class A B.255.com Ac QUESTION NO: 843 tua lTe sts . D.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly. Class C D. The system specifications are still very good. B." . Identify the problem. B.0? A. Defragment the hard drive. Class B C. Document the actions. Formulate a theory.

" . Class D "Pass Any Exam.actualtests. Class D tua Which of the following network classes exists if a hosts IP address is 192.co m 256 .30.0? A.0.0? A. Any Time. Class B C.22.168. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Class C D.1.www.255. Class A B. Class A B.CompTIA 220-701: Practice Exam A. Class B C. Class A B.0.com Ac A. Class B C. Class B C. Class C D. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255.1? lTe sts . Class C D. Class C D.0. Class A B.0.

Bridge . reserved IP address.co Which of the following devices can automatically assign host IP addresses? m 257 . Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. Any Time.172. Hub D. Class A B.com Ac tua lTe sts A.1? A. dynamic IP address. Task Manager "Pass Any Exam. Class C D. Class B C." . Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A. static IP address.actualtests.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10.www.1. B. stationary IP address. Router C. C. D. Switch B.

co m 258 . Answer: A "Pass Any Exam. Double click theprinters icon. right click on the print job and select restart. right click on the print job and select restart. B. D. B. C. Any Time. Double click theprinters icon.CompTIA 220-701: Practice Exam B. The component is disabled. C. The component is not installed. D. right click on the print job and select properties. Device Manager C. right click on the print job and select delete.actualtests. Double click theprinters icon. B. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A. D. right click on the print job and select cancel. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. Double click theprinters icon. Double click theprinters icon. The components driver is not found. The components driver is outdated. right click on the print job and select pause. right click on the print job and select resume. Double click theprinters icon.www.com Ac tua lTe sts QUESTION NO: 853 . C. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A." . Double click theprinters icon. right click on the print job and select cancel. Virtual Memory D. Double click theprinters icon.

5 B. D. Any Time. Ports C.com 259 Ac tua lTe sts . Answer: C QUESTION NO: 857 In Printer Properties. Simple file sharing has not been enabled on the host computer. right click on the print job and select resume. The shared printer is not compatible with the host computers operating system." . Print sharing has not been enabled on the host computer. Which of the following is the MOST likely cause? A.actualtests. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. C. B. right click on the print job and select restart. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. C. B. Security D. Advanced B.www. D.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. Double click theprinters icon. right click on the print job and select cancel. Double click theprinters icon. Double click theprinters icon.co m . Double click theprinters icon. right click on the print job and select properties. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A. 10 "Pass Any Exam. The print drivers have not been installed on theusers remote computer.

D. A remote user updating the antivirus software on their notebook computer. Use technical acronyms to show your technical expertise. lTe sts A technician has replaced a failed DIMM.www. D.CompTIA 220-701: Practice Exam C. C. The technician has verified that the unit is working properly and is now updating the customer on the event. C.actualtests. B. Be sensitive to the customer's culture. Please inform me if the PC will be processing more work than for which it was designed. Please inform me if you continue to have any problems with this PC. A user checking their personal email at an office.co m Answer: C 260 . 15 D. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. Please inform me if you think you want me to come back and check it again tomorrow. Which of the following responses would be BEST to use? . Inform the customer of the expense that is being incurred. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A.com Ac tua A. Please try to be more conscious of static when using this PC. A remote salesman must transfer contract data to the corporate office. Any Time. B. B. A kiosk in a department store that looks up information in their online catalog.ended questions. Only ask the customercloseD. Answer: D "Pass Any Exam. D. C." .

Complete a full backup of the workstation before making any upgrades. Any Time. Upgrade the hard drive and reboot the system. Call the service manager and inform them that the new service call cannot be made in time. Remove the cover of the workstation case and use an ESD strap before the upgrade.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. C. share this with the customer and take any preventative measures. which of the following is the FIRST course of action to take? A. D. Which of the following would be the BEST choice to address this situation? A. B.co m . Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. D. Unplug the workstation and begin the upgrade.actualtests. Follow the manager's instructions. C. Answer: A QUESTION NO: 865 "Pass Any Exam. Call the new service customer and re-schedule the call for another time. B. Call the service manager and inform them of the current situation. Call the service manager and inform them of the current situation. Document the entire event. Inform the customer of the steps taken during the repair and continue to the next service call. Document the core actions and inform the customer the repair has been completed. D. Before starting any work on the system. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation.www. A new service call is received.com 261 Ac tua lTe sts . share this with the customer and take steps to minimize the reoccurrence. Which of the following is the NEXT step to take? A. B. Call the customer and reschedule for another time. Document the solution. C." . with a response time to another site of two hours.

CDFS. you can use only NTFS file system because only NTFS support encryption. NTFS. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. Partitioning and formatting of the hard drive D. C.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . FAT32. Proper configuration of the BOOT. D.INI file C. B.www.com Ac tua lTe A. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam. CMOS B.actualtests.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. TPM D. VRAM C. Answer: C Explanation: To implement file encryption on your Windows 2000 computer. Installation of updated device drivers sts ." . Installation of the NTLDR B. NTFS-E is an invalid file system name. HPFS. Any Time.

The customer has installed a new cordless telephone recently that uses the 2. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A.4GHz spectrum.11g wireless signal. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802. Windows Vista 64-bit edition D.11n B. Double-sided B. RFI B. Electrical surges C. RDRAM D.www. ESD D. Any Time. IEEE 1394a C.actualtests. Dual-channel C.0 D.co m .com 263 Ac tua lTe sts . Which of the following is the MOST likely cause of the customers issues? A. 802. Windows Vista Home Premium B. Windows Vista Home Basic C." . A. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). and does not wish to lose any files in the process. USB 2.CompTIA 220-701: Practice Exam A. WindowsVista Ultimate "Pass Any Exam.

C. If the print spooler service needs to be configured for multi-page printing.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). The user sent ten different documents over a span of an hour. WindowsVista Business Answer: D. lTe sts A user reports that none of their documents are printing.actualtests.www. Amperage Answer: C Explanation: "Pass Any Exam.co m Answer: A. Trojans C.com 264 Ac tua A. D.B . Wattage D. If the printer needs the queue cleared. A.CompTIA 220-701: Practice Exam E." . Any Time. Spyware B. B. If the printer needs a firmware upgrade to print multiple documents at once. Frequency B. Which of the following should the technician check FIRST? . Hertz C. DLLs E. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. If the printer needs a memory upgrade to print multiple documents at once. Freeware D.

you must be careful about the wattage it provides. Alkaline C.www. B.CompTIA 220-701: Practice Exam Power supplies are rated in watts. The technician had planned to arrive five minutes early.com 265 Ac tua lTe sts . While replacing the power supply in your PC. Lithium Ion D. Pull over. QUESTION NO: 875 How many devices are supported on a single USB port? A. 127 D. C. It is standard among power supplies and has nothing to do with the devices connected to the power supply. 32 B. 64 C." .actualtests. Use an alternate route and get to the appointment ten minutes after the scheduled time. Call another technician and have the other technician reschedule the appointment for another date. reschedule for another time. Nickel Metal-Hydride B. call the customer from a mobile phone. and explain the delay. call the customer and cancel the appointment. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. Pull over. Amperage and resistance are not selling points for power supplies. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. Which of the following is the BEST course of action? A. "Pass Any Exam. Any Time. D. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam.co m .

to boot the computer and retrieve the users data to a shared network drive. until the technician can arrive and work on the computer themselves. After listening to the user. C.www. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. The customer would like another computer so they can make their presentation that is due in an hour. Shut down the computer. Work quickly. Any Time. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed.actualtests. explain with authority. Which of the following is the BEST course of action? sts . Speak slowly. B. Repeat the steps multiple times so that the user can understand the computer terms. and an error message of a corrupted file. Advise the user to not do anything else. Which of the following is the BEST course of action? "Pass Any Exam. the hard drive has failed and the data cannot be retrieved within the hour. using the various OS options available. B. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. Listen and ask questions using non-technical terms. As the technician begins to evaluate the situation.co m Answer: A . QUESTION NO: 879 A. the customer demands the computer be replaced immediately.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. Remain calm and positive. D. C." . D. The user is attempting to install a local printer and has become frustrated and is berating the support staff.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. Which of the following is the BEST method of working with this user? A. The company has provided remote control software.

and then explain why they cannot get the printer installed themselves. Which of the following is the BEST course of action? A. larger model.actualtests. use MMC to grant administrative rights to the user. Immediately replace the hard drive with a new. Document on the service record the steps the technician took to evaluate the drive. While the user is talking. conducting an initial evaluation of the problem with the customer. The technician receives a call and the caller ID shows the call is from the technicians childs school. D. C. C. such as a data recovery service. B. explaining to the user the unit will be restored as quickly as possible. Answer: D "Pass Any Exam. D. B. but the data is gone. Request the customer to leave the room while the call is answered. Which of the following options is the BEST course of action? A.co m 267 . explaining you will remote into the computer and assist in installing the printer. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. in case the customer decides to sue for loss of data." . and then tell the user to try the install once again. Listen calmly to the user. Explain to the customer in non-technical terms. C. Any Time. as the school can be contacted later in day.CompTIA 220-701: Practice Exam A. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information.www. what has happened to the drive and explain the options available. Ignore the call. The customer states they have important documents and photos on the drive which cannot be replaced. Inform the customer about the need to take the call from the school. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down.com Ac tua lTe sts . Immediately stop working and leave the room to answer the call. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. until they have completely calmed down. B. they determine that the hard drive has failed. D. Remain positive with the user.

Question the customer on any changes made to the computer before installing the video card. D.co m The technician has completed the repair action on the computer.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed.www. Any Time. Which of the following is the NEXT step to take? "Pass Any Exam. B. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. Establish the probable cause of the card failure for the customer. . Test the computer to determine the probable cause of failure. Boot to BIOS/setup and confirm the hardware settings are correct. Question the user to insure they do not attempt to make changes and break the computer again. the video card is failing. B. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Which of the following is the NEXT step to take? A.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. Which of the following is the NEXT course of action? . Check the work area and keyboard for foreign substances." . Which of the following would be the NEXT evaluation step? tua lTe sts A. Document the evaluation and actions taken. C. B. Install an on hand video card and show the customer it is repaired. Discuss options acceptable to the customer to address the issue.actualtests. Replace the PS2 keyboard with a USB keyboard and try again. C. D. Check the power connections to the equipment and see if there is a surge protector in use. They have checked the printer and found coworkers have been printing documents. D. C. Re-evaluate the repair theory to ensure the issue will not occur again.

CompTIA 220-701: Practice Exam A. The technician has to turn on plug and play before the scanner will work.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip." . After installing the card. The technician needs to install the scanner using the instructions provided. D. C. as this may have deleted the network printer. plug in the scanner. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. have the customer test the card using their log in. ensure the phone and modem properties are set for the local area code. B. check Network Places to ensure proper card functionality. Ask the customer to open the printer properties and check the page size and paper orientation.actualtests. Check that the network printer is connected to the USB port on theusers computer. D. D. Which of the following actions will BEST resolve the issue? A. and then configure the card using the administrative account. Install the card using the customers log in. Ask the customer if they have installed a local printer at home.co m 269 . and then install the drivers. The technician has to use Device Manager to update the drivers and then attach the scanner. After inserting the PCMCIA card.www. B. Any Time. The technician has to boot. Which of the following describes the NEXT step to take? lTe sts . After installing the card with the administrative account. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. B. C. Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. C. Answer: B QUESTION NO: 888 A.

The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS.CompTIA 220-701: Practice Exam A. D. B. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). the embedded keyboard will not function correctly. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. "Pass Any Exam. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A. If wireless security is enabled on the network. B. DNS D.com 270 Ac A. Docking stations will only work if an external power supply is connected." . D.www. C. If the external keyboard number lock is toggled on. the Infraredport will no longer function. B. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. NETBEUI can only be used on pre-Windows NT networks. NETBEUI is unavailable on non-Windows operating systems.co m . Any Time. C. When the Bluetooth function is enabled. NETBEUI is designed to be used on small size LANs. HTTP B. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. C. TELNET C. A. Bluetooth devices will need to add the security code.actualtests.

and then attempt to print from the computer. D. run a print engine test.co m Answer: D 271 .CompTIA 220-701: Practice Exam D. B.www. They are susceptible to failure typically caused by strong vibration or rough handling. D:\i386\tools /cmdcons C. Reinstall the printer drivers.actualtests. Any Time. and verify the correct tray is being selected before printing. ensure the device is still online. Redirect the customer to another printer if available. turn the printer off and on. run a self-test. Verify which printer the customer prints to. tua lTe sts A customer reports that a computer can no longer print. They have no moving parts and can tolerate vibration. C. The customer works at a company where the users all print to networked printers. NETBEUI is not a routable protocol. NETBEUI can only be used with DHCP. B. turn the printer off and on. and begin running diagnostics on the printer. Which of the following is the BEST approach the technician should take? . They have a larger platter than other magnetic devices. D. is setup as the default printer.com Ac A. "Pass Any Exam. Answer: A. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. E. C." . and send a print job. D:\i386\tools\console B. D:\i386\utilities\console D.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. Ask the customer which printer the customer prints to. They require more power than other drive types.

Blu-Ray drives can read Blu-Ray media.com Ac tua lTe A. more reliable. D. D. C. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. and require less power. DVD media.www. Solid state drives are faster. which of the following holds true? A. and require less power. and require more power.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . but not CD media.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. Solid state drives are slower. DVD media. DVD media. C. Solid state drives are faster." . Solid state drives are slower. more reliable. USB hard drive B. B. SATA drive sts . DVD drives can readBlu-Ray media. B.actualtests. more reliable. more reliable. Any Time. and CD media. DVD media. and CD media. DVD drives can readBlu-Ray media. Blu-Ray drives can read Blu-Ray media. magnetic drives. but not CD media. Flash drive D. IDE drive C. and require more power.

"Pass Any Exam. 21 C. by default? A. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. 20 B. D.com 273 Ac tua lTe QUESTION NO: 901 sts .actualtests. A router broadcasts all data packets that are sent on the network. where a router interconnects one or more networks. A switch interconnects one or more networks. and a switch transmits data directly to the device. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. C. B.co m . Liquid cooling systems are less effective at cooling the processor. Liquid cooling systems are more effective at cooling the processor.www. Which of the following ports needs to be blocked to prevent Internet access? A.CompTIA 220-701: Practice Exam A. Liquid cooling systems are less efficient than the traditionalheatsink technology. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. 23 D. FTP B. A switch interconnects devices on the same network to be able to communicate. HTTPS D. B. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. where a router interconnects devices on a network. C. Any Time. FTPS C." .

which of the following is the BEST task to perform? A.co m 274 . FAT32 C. Standby C. Backup the hard drive. D. A switch broadcasts all data packets that are sent on the network. Update the device drivers. NTFS B. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. Any Time. and a router transmits data directly to the device. which of the following file system formats would be the BEST choice for security purposes? A. B.actualtests. Hibernate Answer: D "Pass Any Exam. CDFS D. Suspend D. Wake on LAN (WOL) B." . Format the hard drive. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional.www. C. Partition the hard drive.CompTIA 220-701: Practice Exam D.com Ac tua lTe sts . FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC.

Disk Management D. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam. WEP B. Security key used C.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A.actualtests. Device Manager B. but that could be easily hacked. SAFER+ is used to encrypt Bluetooth communications.com 275 Ac tua lTe sts . WPA2 Answer: D Explanation: WPA2 is the more secure 802.co m . WPA was an upgrade.11i network standard that ensures the most secure wireless encryption. System Information C. WEP was the original encryption standard developed for WiFi networks. Any Time. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. but WPA2 was the most secure standard. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. WPA D." . Encryption type D. Broadcast name B. WEP2 C.www.

Ctrl + Alt + L D. IR scanner B. Port 25 has been opened. B.www. Ctrl + Alt + Esc B. Which of the following has MOST likely been performed? A. A malicious program that spreads itself in a system without the need of a host. Windows Key + D C. Malicious code that can propagate itself to different host files." . A program that is used to track user information for commercial reasons. C.CompTIA 220-701: Practice Exam A.actualtests. Fingerprint scanner C.com Ac A. Any Time. D. QUESTION NO: 910 Which of the following BEST describes a virus? A. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts .co m 276 . Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. "Pass Any Exam. Drive lock D. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25. B. Port 25 is no longer being used. A program that appears to be harmless but has a malicious agenda.

Biometrics C. IDE C.com 277 Ac tua lTe sts . Port 25 is running at full duplex. Username and password B.actualtests." . C. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. D.CompTIA 220-701: Practice Exam C. Any Time. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. D. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A. Port 25 is setup for port forwarding.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. The hard drive has been reformatted. BIOS security D.www. Data has been restored. B. m Answer: B . The hard drive is set to pre-format conditions. Data has been backed up. PATA D. Solid state Answer: D "Pass Any Exam. SATA B. Which of following drive types did the technician install? A.

Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Floppy disk C.com Ac tua lTe sts .7GB? A. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Single-layer DVD D. FDD D. CCD barcode reader B.www." . Any Time. IR keyboard D. Laser barcode reader C.7GB of data. Optical C. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4.co m 278 . Dual-layer DVD B. Solid state B.

Event Viewer "Pass Any Exam. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. Degauss D. Resolution C. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . Any Time.actualtests. HDMI B." . Start Menu C.www.CompTIA 220-701: Practice Exam A. S-Video C. My Network Places B. Auto Alignment B. Task Manager B.com Ac A.co m 279 . VGA D. My Computer D. Task Bar D. Control Panel C. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A.

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Dial-up B. Cable D.actualtests. Verbal recognition D. Password C. Satellite . "Pass Any Exam. Wireless B. Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops." . Fingerprint scan B. Any Time. Dial-up C. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. Satellite C. Which of the following is an example of this feature? tua lTe sts A.co Which of the following network connections uses an analog signal? m 280 .com Ac Biometric authentication is a security feature preventing access to a device. DSL D.www.

USB 2. 10 meters (33 feet) D. PDAs "Pass Any Exam. Any Time." . Cell phones B.0 B.com Ac tua lTe sts . 800Mbps D. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A. Notebooks C. Desktop PCs D.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A. USB 1.0 interface? A. 7 meters (23 feet) C. 480Mbps C.1 C. 400Mbps B. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2.www. 5 meters (16 feet) B.actualtests. IEEE 1394a D. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A.co m 281 .

" . 15 C. Right click on My Computer > Properties > Computer Name Tab B. 150Mbps B. Control Panel > System Applet > Properties > Advanced Tab D.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . 800Mbps .actualtests. 7 B. 400Mbps D. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam.www. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A. Any Time.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. 63 D.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A. Right click on My Computer > Properties > Network Identification Tab C. 300Mbps C.

Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A. Any Time.www. WindowsVista Business B. which of the following is the proper way to delete a print job in queue? A.CompTIA 220-701: Practice Exam A. Windows Server 2003 C. Optical DVD. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Windows 2000 Professional D. USB mouse D. Intel Pentium 4 Extreme Edition D. Intel Pentium M B. CRT monitor C.RW drive Answer: B QUESTION NO: 934 In Windows XP. Intel Core 2 Duo "Pass Any Exam. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C.co m ." . Intel Itanium C. Laptop LCD screen B.com 283 Ac A. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts . Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B.actualtests.

Which of the following is the MOST likely cause of this situation? A. Which of the following is the BEST reason why this fix worked? A. Older ATX power supplies have a separate P4 connector.co m 284 . 9-pin male to male C. The FilterKeys option is enabled. numbers appear on the screen. 4-pin male to male D. the technician observes the motherboards main power connector has less pins than the new power supply cable. Newer ATX power supplies are 20/24 pin compatible. The NumLock option is enabled.www. The ToggleKeys option is enabled. D. Answer: B "Pass Any Exam. C. D.com Ac QUESTION NO: 939 tua lTe sts . Older ATX power supplies are no longer available. B. Any Time. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. Which of the following is the correct cable to use? A. Answer: B While replacing an ATX power supply in an older model desktop PC. The StickyKeys option is enabled. C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. 6-pin male to 4-pin female B." .actualtests. the cable is plugged in and the PC is up and running. Newer ATX power supplies do not use pins 21 through 24. After clearing it with the manufacturer. B.

RDRAM "Pass Any Exam. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. DDR2 C. Printer settings D. Print test page B. Print queue C. Any Time." . On thesouthbridge chip C.actualtests. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A. Cable C. DSL D. On the front side bus D. SDRAM B.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A.com Ac tua lTe sts . SODIMM D. Between the CPU and RAM B. Fiber B.www.co m 285 . On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A.

Any Time.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam. 802. Non-plenum C.actualtests. UTP . RJ-45 D. 802.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A. has the GREATEST throughput and amount of coverage? tua lTe sts A.www. Plenum B. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A.com Ac Which of the following wireless types. 802. BNC B." .11g D. STP D.11a B. 801. by default.11n C. ST C.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 .

C. Dealing appropriately with confidential materials B. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. Compliance in the workplace "Pass Any Exam. B. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Denial of Service (DoS) attack D. Which of the following threats has been attempted? sts .actualtests. Maximum output wattage D. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Maximum input voltage B. Update the keyboard drivers. Re-install the OS. Press ctrl + alt + delete on the keyboard.com 287 Ac A.co m . Maximum resistance C. Trojan attack C." . D.CompTIA 220-701: Practice Exam A. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. The technician explains this is against company policy. Which of the following is the NEXT step in the troubleshooting process? A.www. Social engineering B. Attach an external keyboard. Any Time.

Unclassified B. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. 100 meters (328 feet) C.CompTIA 220-701: Practice Exam C. 30 meters (100 feet) D. Despite the stricter performance specifications.M. and ATM. Exceptions C. Task scheduler C.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked." . Which of the following security elements governs data sensitivity? A.co m . Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length.actualtests. Event Viewer B. analysis and reporting technology (S.com 288 Ac tua A. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. A.R. Self monitoring.www. Cultural Sensitivity D. Professionalism in the workplace D. Which of the following should be used? sts QUESTION NO: 952 . token ring. It is company policy that all documents be labeled even if they are not sensitive. 328 meters (1076 feet) B.A. Any Time. 150 meters (492 feet) "Pass Any Exam. Configuration Utility D.

www." . The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. Pixelation D.co m Explanation: The single. Contrast ratio C. Any Time. A. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. This chemistry has a high energy density and is lightweight. NiMH C. Alkaline D.com 289 Ac tua lTe sts . Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. Besides they only receive charge if the voltage is low. Native resolution B. fixed resolution of an LCD is called the native resolution. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. NiCd B.actualtests.

Increased performance C. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. YOU must be running Windows 95 or later C.co m Answer: B 290 . . False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A. You always need to compromise in configuration when you purchase a laptop in your decided budget.CompTIA 220-701: Practice Exam A. the motherboard and processor must support the standard. QUESTION NO: 959 "Pass Any Exam. Answer: B Explanation: You need Windows 98 or later to use ACPI.actualtests.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. Any Time. True B." . The processor must support ACPI. ACPI must be supported by the computer motherboard. Higher-quality construction Which of the following is not a requirement for ACPI to function? A. and the operating system. basic input/output system (BIOS). The BIOS must support ACPI B. Desktop replacement D. In addition. The motherboard must support ACPI D.www. Portability B.

Touchpad B. 200 MHz and 266 MHz with operational voltage 2.com Ac tua lTe sts . such as wireless communications. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick." . Point stick D. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. EMI Answer: A "Pass Any Exam. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A.5v. 72-pin SIMM C. 184-pin DIMM D. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit.co m 291 .www. Mouse C. The SDR SDRAM uses DIMMs with 168 pins.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A.actualtests. The SIMM is the predecessor to the DIMM. CRT D. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. RFI B. ESD C. 168-pin DIMM B. Any Time. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies.

actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers. C. Logic bomb D. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Any Time. Start Windows using only basic files and drivers. Worm C. The manual that came with the card D. Skip loading the Registry.www. The server log Answer: B. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A.) A. Run Windows without processing AUTO EXEC. thus forming an image on the drum? "Pass Any Exam. Another computer with the same video card B. DOS B.SYS B. Where could you check for troubleshooting information? (Choose all that apply." .C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode. Boot the system without scanning drives.com 292 Ac tua lTe sts A. The video card manufacturer's website C.co m What does Safe Mode allow you to do? . Windows loads only basic files and drivers so that you can find out the configuration errors easily.BAT and CON FIG. . D.

actualtests. D. Generators eliminate a user's tendency to create passwords that can be a security liability.co m 293 . Worn pickup rollers C. Automated System Recovery (ASR) B. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum.EXE "Pass Any Exam. Defective toner cartridge B. Writing B. Dirty drum D. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A.CompTIA 220-701: Practice Exam A. Brokenfuser Answer: B QUESTION NO: 967 A. What can we benefit from a password generator? lTe sts .com Ac tua A password generator can be part of a password manager. When a password policy enforces complex rules.www. C. Generators extend the requirement to periodically change passwords. RDISK. Generators create new passwords every time a user signs in to prevent social engineering. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A." . Transferring C. thus forming an image on the drum. Developing D. Any Time. Generators eliminate the requirement to establish log-in attempt limitations. it can be easier to use a password generator based on that set of rules than to manually create passwords. B.

CSMA/CD "Pass Any Exam. CSMA/CA D. DC out D. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage.www. DC in." . and CD media.actualtests. Enhanced Startup Disk (ESD) D.com 294 Ac tua lTe sts . DC in. AC out B. which one accurately represents the input and output. A. True B. AC in. OSI B. DC out C. respectively. of power supplies and AC adapters? A. you need to use Automated System Recovery (ASR). ISO C. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A.co m . Any Time. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. AC out Answer: C Explanation: The AC in. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters.CompTIA 220-701: Practice Exam C. False Answer: A QUESTION NO: 970 Of the following voltage pairings. DVD media. AC in. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP.

Any Time. 802. Incremental D. 802. 802. Copy backs up all files but does not clear the archive bit.11b C. you need to select the normal backup type.www. There is no such option as Complete backup.11d is not a commonly implemented standard.11g tua Which of the following wireless IEEE standards operate on the 2. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam. it only backs up files the files that have changed since the last backup." . 802.co m . Complete B.11d D.) lTe sts .4GHz radio frequency and are directly compatible with each other? (Choose all that apply.com 295 Ac A.4GHz radio frequency range and are directly compatible with each other are 802. 802.actualtests.11a operates in the 5GHz range and 802. Although Incremental backup clears the archive bit. The normal backup clears the archive bit after backing up to let the system know that the file was backed up.11a B. Normal C. QUESTION NO: 973 Answer: B.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2.11b and 802.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A.11g. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit.

It is the first layer of access control that is intended to delay or deter entrance into a facility.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1.www. WINNT32.44MB D.BAT B.EXE D." . Perimeter security B. .actualtests.44MB. Security zones D. Any Time. QUESTION NO: 977 "Pass Any Exam.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A. 1. 2. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility. Mantraps C. WINNT.88MB. 360KB B.EXE C. SETUP. The extended-density 3½? floppy diskettes can be formatted to 2. 720KB C.CompTIA 220-701: Practice Exam A. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A.co m 296 . INSTALL.

" .Only attributes on the file before you replace the file? A. Swap file issues OE. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. Configuration file issues C.co m . System. BUS C. and then remove it from laptop. UNDELETE B.CompTIA 220-701: Practice Exam In order to delete and/or replace system files. System files not found B.www. ERASE C. ATT RIB D. True B. Any Time. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. A. AUTO EXEC.BAT issues D. which command do you use to remove the Hidden.Boot file issues Answer: C "Pass Any Exam. Star B.actualtests. Ring D. and ReaD. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first.com 297 Ac tua lTe sts .

Archive D. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol. Hidden." .actualtests. m 298 . System "Pass Any Exam. Which type of attack is probably occurring? A.www. False . Smurf attack C. True B. TCPACKattack B.com Ac A. Virus attack D. The server indicates that it has exceeded its session limit. False tua QUESTION NO: 983 lTe Answer: A sts A. Any Time. B. Read Only C.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. True B.

com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. What services are associated with these ports? (Choose two. port 443 and port 80 have been disabled. eSATA and Express Card/54 are examples of hot pluggable devices A. They are supported by NTFS files system. Dial-up Answer: C QUESTION NO: 987 USB.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden.CompTIA 220-701: Practice Exam E. The attributes such as Encryption and Compression are not supported by FAT 32. Archive.) A. Cable B. FTP C. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts ." .actualtests. Any Time.C. HTTP D.co m 299 . Refer to the following Internet connectivity methods. Telnet B. Compression Answer: A. True "Pass Any Exam. and System attributes on the files. Satellite C. DSL D. You notice that among all of the other ports.B.D QUESTION NO: 986 A. QUESTION NO: 985 You are administering a system that has been locked down for security reasons.www. HTTPS Answer: C. Read Only.

POST B. LED Answer: B QUESTION NO: 990 Which of the following password.25-inch form factor and must be installed in the larger drive bays C. User Accounts C.actualtests. Like a hard drive. Any Time. is necessary to be entered before booting into the operating system? A. CCFL C. once setup.CompTIA 220-701: Practice Exam B.co Answer: D m 300 . Like DVD. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A." . the floppy drive requires no external access. floppy disk drives can no longer be purchased new. BIOS D.com Ac tua lTe sts QUESTION NO: 989 . CRT B. D. Hide answers/explanations Atypical backlight technology is A.www. you must insert the connector correctly or the drive can be damaged.ROM drives. Because it is antiquated technology. LDAP Answer: C "Pass Any Exam. Although some drives might not clearly key the receptacle for the Berg power connector. LCD D. floppy drives have a 5. B.

Live CD B. For example. C. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. Roaming profile B. D. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. Driver signing D. Which of the following feature enables that? A.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. "Pass Any Exam. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. Hardware profile C. which statement concerning CPU and RAM configuration is most true? A.www. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module.com Ac tua lTe sts ." . YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. modern operating system on a computer lacking mutable secondary storage? A.co m 301 . Any Time. Network C. however. Floppy D. B. a portable computer with a docking station is generally connected to a local wired network.actualtests. the portable computer will automatically connect to a wireless network. if it is used in a hotel or on an airplane.

FTP B.com 302 Ac tua lTe A.actualtests. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company. malicious software that is self-replicating and self-propagating B. malicious software that changes the user's home page D. Remove Backlight D." . During your working hours. Remove LCD C. malicious software that monitors Internet surfing habits C. As an experienced technician. what is your recommendation so as to avoid the potential damage during transit? A.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. VPN C.www. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A. Remove DVD.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m . Remove PC card adapters B. HTTP sts . a customer calls you and is wondering what requires special attention if he wants to ship a laptop. WAN D.

actualtests. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. C:\System32\Win B. A VPN is a secured line of communication between two points through a public network." . Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. Subnet mask C. C:\System\Windows32 C. Any Time.com Ac tua lTe Refer to the following descriptions. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 . C:\Win\System32 "Pass Any Exam. D. Default gateway D. C.) A. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A.co m 303 . B.www. DNS server Answer: A. IP address B.B A. True B.

SPGA "Pass Any Exam. It also occurs when a program tries to access a memory address which does not exist. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A." . ZIF C.www. General protection fault C.co QUESTION NO: 1002 m 304 . Socket479 B. Illegal operation D. what is the error that will be generated? . Any Time. Screen D. LPGA D.CompTIA 220-701: Practice Exam D.actualtests.com Ac tua lTe A. Windows protection error B. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. Backlight B. Inverter C. System lock-up sts When a Windows-based application attempts to access memory another program is using. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A.

Highlighting the Taskbar and double-clicking in the center tua lTe sts . and then clicking and dragging D." . Any Time.co m 305 . single-layerBlu-ray disc C. Controller C. double-layer DVD+R B. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A. Right-clicking the mouse and dragging the Taskbar to make it bigger B. No other given options can store roughly more than 17GB of data.www. Single-sided. Moving the mouse pointer to the top of the Taskbar.actualtests. pausing until the pointer turns into a double-headed arrow. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. single-layer DVD. Left-clicking the mouse and double-clicking the Taskbar C. Hard disk D. Double-sided. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. Double-sided.com Ac A. Double-sided.R D. Host adapter Answer: A "Pass Any Exam. The dual layer capacity of Blu -ray disk is 50 GB. Drive interface B.

Biometrics "Pass Any Exam.co m .com 306 Ac tua lTe sts . Which port will you need to block to prevent Telnet from being used? A. and a host adapter. take advantage of human shortcoming to gain access that should otherwise be denied. Perimeter security D.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. You explain to them that not every attack depends on implementing advanced technological methods. 21 B.www. What term do you use to describe attacks of this type? A. you decide to use your firewall to block the Telnet protocol. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. Spilled liquid B. Social engineering B. QUESTION NO: 1007 To increase security. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. you explain." . The drive interface is the computer bus that connects the hard disk drive to the processor and memory. What is usually a cause of this? A. you're trying to educate users on the importance of security. Power surge D. Some attacks. IDS system C. 23 D.actualtests. A HDD magnetically stores data on discs that are known as platters. you notice a discolored area. 22 C. controller. Any Time. Improper manufacture C.

lTe sts .com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. 127 C. This is because it is not only high speed but also supports isochronous data. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A.link and Lynx." . 15 B. to describe their 1394 products. Any Time. /? B. which means delivering data at a guaranteed rate. such as video devices. which can connect up to __peripherals in a daisy-chained topology.www. /and D. /help C.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. It was used with trademarked name FireWire. 63 D.co m 307 .actualtests. A. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. /more Answer: A QUESTION NO: 1012 "Pass Any Exam. Other companies make use of other named such as i.

This ink is fired through Ink Cartridge.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper.co m 308 . Ipconfig C.exe at the command prompt. B. Click Start-> All Programs-> Search.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. D. Ink cartridge B. Paper tray Answer: A QUESTION NO: 1014 In Windows XP. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). Toner cartridge C.actualtests. Tracert D. Run search. C. Left-click a directory and choose Find. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle." . sts .www. tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. Any Time. how can you start a search for files and folders? A. Answer: D "Pass Any Exam. Ping B. Daisy wheel D. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. Click Start-> Search.

226.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment. C. B.com 309 Ac tua lTe sts A.actualtests.www. Carry monitors with the glass face away from your body." . This is not a valid IP address . Use a cart for heavy objects. C. D.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Ensure that there are no safety hazards in your path. B.) A.co m You have a computer with the IP address 171. AT system connector B. What class is this address? . Berg "Pass Any Exam. Class A B. Attend yearly OSHA safe work environment seminars. Any Time. Lift by bending over at the waist.) A. Answer: B. Answer: C. D. Keep records of accident reports.18.1. which of the following are good procedures to follow? (Choose all that apply. Display an OSHA poster in a prominent location.C. Class B C. Provide properly maintained tools and equipment. Class C D.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A.

A broken cleaning blade Answer: C. Molex D.CompTIA 220-701: Practice Exam C. A bad erasure lamp D.actualtests. . you see residue from previous images on the output. without sacrificing the mobile computing functionality of the machine. For example. as well as additional ports. S4 QUESTION NO: 1020 A. An overheating printer C. What two things are the most likely causes of this problem? (Choose two. S3 D. Any Time.D QUESTION NO: 1022 "Pass Any Exam. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer." . ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A.) A. to a laptop. S2 C. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. True B.www.co m Answer: C 310 . A faulty transfer corona wire B. S1 B.com Ac tua lTe sts The docking station adds expansion capabilities.

SATA hard drives most often use the same type of power connector as PATA hard drives. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Any Time. The technician will get back to them as soon as possible. B. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year. So.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. What is the best answer to that? A. Molex connectors are used with PATA hard drives. Recently. SoliD. you are responsible for fixing the problem. Therefore they use Molex connectors. Ask the customer when they would like to have the work completed.actualtests. Inform the customer that others are waiting.co m .www. C.state drives D. B. C. D. the customer is anxious to know when he might come back to pick up his computer. D.com 311 Ac tua lTe sts . Memory cards C. Thumb drives B. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. Ask the customer to check daily to see when it is completed. but he has no idea what the problem is. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. he takes the computer to the Repair Center and as a technician. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. The 4 pin Berg connectors provide power "Pass Any Exam." . there is something wrong with it. Give the customer an estimated time for repair based on the technicians assessment. Before leaving the Repair Center. while Berg connectors are used with floppy drives.

000volts D.000volts C. It also allows you to write notes directly on the screen with a special pen called stylus. lTe sts .CompTIA 220-701: Practice Exam supply to floppy drives." . 300volts B.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. "Pass Any Exam. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting.000 volts to feel a shock. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. The P8 and P9 connectors are used by AT-based motherboards. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors. Any Time. Both SATA Power connector and Molex connector cannot be used on the same drive.actualtests. 30. Netbook D. SATA hard drives and PATA hard drives do not use the same type of power connector. 3. 300. The charge below 3. Luggable B.co m .000 volts is below human sensation. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A. It has a fliparound screen and can be held like a large notebook.www. Tablet C.

www.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB.actualtests. False Answer: A "Pass Any Exam. eSATA and Express Card/54 are examples of hot pluggable devices A.co m 313 . True B. Any Time.com Ac tua lTe sts ." .

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