CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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QUESTION NO: 10

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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actualtests.co m 7 . Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. Trusted Platform Module (TPM) B. Intrusion detection C. B. D. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. Which of the following can be disabled in the BIOS to prevent this message from appearing? . Flash C. The PC needs a NLX to ATX adapter.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Tape D. The PC needs a 26-to-20 pin ATX adapter. Which of the following is needed to solve this issue? A. WiFi Protected Access (WPA) D. The PC needs an AT-to-ATX adapter. SDD B.com Ac tua lTe A." . The PC needs a 24-to-20 pin ATX adapter. Any Time. C. HDD Answer: D QUESTION NO: 20 "Pass Any Exam.www.

actualtests. Satellite D. System Information B. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. After extracting the driver. DSL B.www. DVI B.co m Which of the following connectors are used for musical equipment? 8 .com Ac tua lTe sts A. how would the technician update the driver? A. video and game controllers'>double click on the name of the sound card> Troubleshoot' B. 6-pin mini-DIN D. Device Manager> expand 'Sound. Hardware Compatibility List "Pass Any Exam. Any Time." . Cable C. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound. HDMI . Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. MIDI C.

255.1-126.com 9 Ac tua lTe A.www.255.255. the beep codes may vary.255. 128. Sound card B. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A. However. Which of the following components has MOST likely failed? A.actualtests.1. 1.255.1. 192.255. because of the wide variety of models shipping with this BIOS.255 B. and 2 short beeps. Toner is applied to a photoconductor and transferred to the media. Power supply C.255.0.0-191. "Pass Any Exam.0.0. Any Time. Watson D." . sts In the laser printing process. NIC D.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long.255 C.255. Dr. D.0.0. 224. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur. B.co m Answer: A .0-223. Heat is applied to heat-sensitive media to create an image.0. which of the following is true? . Toner is sprayed to the media.0-255.255 D.CompTIA 220-701: Practice Exam C. A wax-based substance is melted and applied directly to the media. C.

co Which of the following connector types is used on CAT5e cable? m . SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. RJ-11 D.com 10 Ac A technician is installing Windows Vista onto a new computer locally. BNC . DVD C. The technician comes to the conclusion that liquid was "Pass Any Exam. ST C. NAT translation D. in which the keys are not typing anything within document editing software. WPA encryption B. Floppy B. the technician discovers that the user was eating lunch while typing the document.actualtests. After questioning the user.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. MAC filtering C. Which of the following describes the method the technician would MOST likely use? tua lTe sts A. RJ-45 B." . Any Time.www. Blu-Ray D. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue.

co m .actualtests. AGP and ISA cards) used 5 V or 3.3 V for power supply. C.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. Check the ink cartridges for proper ink levels. Check the toner levels in the printer. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. 15 E. RAM. QUESTION NO: 33 "Pass Any Exam.CompTIA 220-701: Practice Exam spilled onto the keyboard. The printer successfully feeds paper through the unit while running the manufacturer's print test. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO)." . B. A. 3. which of the following would be the NEXT step to follow? A. Ask the user open-ended questions. 6 D.www. Verify the system functionality. B. PCI . 24 Answer: A. Make closing notes of the repair. Update the firmware in the printer.3 B. D. Replace the fuser in this printer. because most of the electronic components (CPU.3 V rails.com 11 Ac tua lTe sts . According to the troubleshooting theory. D. but nothing is being printed on the paper. Any Time. Which of the following should the technician do FIRST? A. C. chipset. 5 C. Replace the keyboard with a new keyboard.

23 C. 21 B. Barcode reader B.co m 12 . Update the video driver B. 80 "Pass Any Exam.com Ac A. Insulate a component from the friction of theheatsink B. 25 D. Reduce heat on a component through evaporation C.actualtests. Smart card reader C.CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A. Provide for heat transfer from a component to theheatsink D. Roll back the video driver C. KVM D. Which of the following should the technician perform FIRST? A. Run a System Defragmentation D. when the video game starts the computer crashes. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts . Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A." . Any Time. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer.www.

Power on password B. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. Flexible PVC outer jacket C. Which of the following steps would be BEST to take? A. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A.actualtests. B. Recommended for ceiling use only D.www.co m . Complex logon passwords D. When the system is first turned on it will prompt for the Power On password. Any Time. C. Copy the document to a network drive as a backup so that work can proceed. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem." .com 13 Ac QUESTION NO: 39 tua lTe sts . Upon making the connection. Close the document without commenting to the user and proceed with the work. the technician discovers the customer has a confidential document open. D. Without it the computer will not "Pass Any Exam. Recommended for analog phone lines B. Leave the document open and do not mention it to the user and proceed with the work. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them. Intrusion detection C. Ask the user to close the document so that the work can proceed.

LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found.www. and USB webcam installed and connected. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup.actualtests. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A.com Ac QUESTION NO: 42 tua Answer: D lTe A. The computer's BIOShas the flash drive above the hard disk in the boot order priority list. B. Which of the following is MOST likely preventing the machine from booting normally? A. The card needs to have the compatibility jumpers set before it can be installed into the system.CompTIA 220-701: Practice Exam continue to boot. The expansion slot needs to be enabled in the BIOS first. The card is a PCMCIA card and the laptop supports PCI Express cards. BNC D. The card is a PCI Express card and the laptop supports PCMCIA.co A technician is trying to install a previous-generation expansion card into their new laptop. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. Answer: B "Pass Any Exam. USB printer.' It has a USB flash drive. D. the card refuses to fit into the expansion slot. C. Any Time. RJ-45 B. B. sts ." . However. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. D. RJ-11 C. C. Which of the following is MOST likely the reason? m 14 .

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Answer: A

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Update the BIOS C.actualtests.www. Any Time. Politely inform the user that all questions will be answered later. B. another user begins asking irrelevant questions. Start>Settings>Network Connections B." . C. Which of the following devices are the additional four pins used? "Pass Any Exam. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. Delete existing programs D. Upgrade the processor B. Start>Settings>Control Panel>Accessibility Options D. Request the manager to assist in the situation. Take a long break to step away to relax and refocus. Delete personal data Answer: B. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . Which of the following is the BEST course of action? A. Leave the station and call another technician to complete the repair.com 21 Ac A technician receives a computer that is having trouble printing to a network printer. It is inhibiting progress because the technician cannot concentrate and becomes irritated.co m . Start>Settings>Control Panel>Administrative Tools C. the technician checks the port the printer is assigned to and finds it is set to LPT1:. which of the following are best practices? (Select TWO).CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS. A.D QUESTION NO: 64 While a technician is working on an employee's computer. Upgrade the firmware E. After checking to make sure the network printer is available. D. A.

Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A. Personal calls B. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 .CompTIA 220-701: Practice Exam A." .com Ac A. a user is unable to print documents to locally attached printers or network printers. Positive attitude Answer: A "Pass Any Exam. Print spooler is not running tua lTe On a Windows computer. The user was able to print previously. Extra drives B. The processor C. Printer hardware problem C. Applets B. Any Time. Widgets D.co m 22 . Extra RAM D. Incompatible cabling B.actualtests.www. Timeliness D. Features C. Incompatible print driver D. Cultural sensitivity C.

802.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A. printer. Use a lint free cloth and glass cleaner B. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2. 802. Use a dry paper towel and an anti-static strap C." . Anti-spyware software B.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. mouse.11a B. Use a slightly damp cloth and a vacuum D.11b C.actualtests. and network when using a laptop? "Pass Any Exam. 802. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard.co m 23 . Anti-adware software C.4GHz band with a maximum data rate of 11Mbps? A.www.11g D. monitor. Any Time. 802. Anti-virus software D.com Ac tua lTe sts .

255.255 C. 255. D. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts . Restate the issue or question to verify understanding. Provide proper documentation on the services provided.255.CompTIA 220-701: Practice Exam A.0.0. D. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation. Network hub C. Allow the restoration of a previously made image of a desktop through the command prompt.actualtests.0. 192.www. Provide a way to recover corrupted print jobs through the command prompt." .255. Bluetooth B. Delete a virus that has infected the hard drive through the command prompt. Provide a way to access the hard drive in an emergency through the command prompt. Any Time. Offer different repair options for the user's convenience.0 Answer: D "Pass Any Exam. C. 127.co m 24 .255 D.0. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. After they finish explaining. a technician's NEXT course of action should be to: A. B. C.com Ac tua A.255. B. Docking station D. Listen and do not interrupt the customer.0 B. 224.

AMD Athlon 64 and 64 FX? A.actualtests. The processors have an additional 64 instruction sets. B. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. SD card B. Blu-Ray D. Stylus "Pass Any Exam. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. Dual core processing . The processors provide a 64-bit register. Zip drive C.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A." .www. The processors are made with a 64nm manufacturing process. The processors contain 64K new transistors. Quad core processing D. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . D. Hyper-threading B. C. SpeedStep technology C.

NTFS D. Any Time.com Ac tua lTe sts A. "Pass Any Exam. Which of the following is the MOST likely reason? A. PCIe C.actualtests. ISA D. Smart card C.CompTIA 220-701: Practice Exam B. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. CDFS ." .co m Which of the following file systems MUST be used when implementing EFS? 26 . Biometrics D. FAT32 B. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface. FAT C.www. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone. QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. The hard drive needs ATA drivers loaded via the F6 option during install. PCI B.

PCI Express card B. Any Time. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. D.CompTIA 220-701: Practice Exam B. which of the following troubleshooting steps should be done? "Pass Any Exam. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A.com 27 Ac A technician has a security device which displays a number that changes overtime. The hard drive is incompatible with Windows XP and needs replacement. otherwise it may try to boot from floppy ). A biometric device D. PCMCIA card D. The hard drive needs SATA drivers loaded via the F6 option during install. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. Just at this point press F6 and show the drivers on the floppy. C.co m . A token device C. KVM C. The hard drive did not have the jumpers configured correctly and needs to be checked. Docking station Answer: D QUESTION NO: 85 A. Of which of the following is this an example of? tua lTe sts . it will ask you if you want to install drivers." . After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. A smart card reader B. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing.actualtests. Before the drive is replaced.www.

Device Manager B. Perform a backup D. If you want a quick visual of which items are running or stopped. The preferred way to make changes to services is to launch services.exe D. followed by clicking the Services tab. Identify the problem C.co m . The first is to use the MS Configuration Utility by typing msconfig.11g has the potential to support up to: "Pass Any Exam. sts .msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware.exe in the Run box accessed via the Start Menu. MSINF032 D. software and network components? A. services. gpedit. but the information is limited.msc from the Run option on the Start Menu. msinfo32. MSCONFIG Answer: B QUESTION NO: 89 802.CompTIA 220-701: Practice Exam A.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. Establish a theory of probable cause B." .www. MMC C. this is fine.actualtests.mmc B. The Services window will open. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A. services. Any Time.exe C.

Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). that causes the system to "crash. Windows Vista Home "Pass Any Exam.com Ac tua A. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . D. Smart cards C." The term is named after the color of the screen generated by the error.co m 29 . 50Mbps. 100Mbps.actualtests. of a non-recoverable nature. 11Mbps. C. known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. Any Time. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. 54Mbps. Passwords D. Save information for critical files before system shut down C. Diagnostic purposes of a critical system error D.CompTIA 220-701: Practice Exam A. B. Firewall B.www." . Windows Vista Ultimate B. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. Driver updates for new installations B.

CompTIA 220-701: Practice Exam C. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO).co m . LCD C. C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). Toggle theFn keys C. C:\Users\ D. Windows XP Home D. QUESTION NO: 95 A laptop's battery will not charge.actualtests.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. Remove all unneeded peripherals B. CRT Answer: A. Which of the following BEST solves this issue? A. Cordless phone B. Any Time. A. Magnet D. a technician should look in which of the following default locations? A. Swap the A/C adapter D.www. C:\Windows\System32 B. Plug the laptop into a UPS Answer: C "Pass Any Exam." . C:\ProgramFiles C. Microwave E.com 30 Ac tua lTe sts .

BIOS B.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. sts . Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam. Where can the technician configure this setting? A. B.com Ac QUESTION NO: 98 tua Answer: B lTe A. D. Internet Explorer Properties D. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. DDR RAM C. A security encryption feature that encrypts wireless traffic with an access point for communication. C." . A private tunnel through the Internet to securely communicate with a remote network.www. SDRAM D. A network which has no connection to the Internet and is private by design. Which of the following memory types would be the correct type? A. RIMM B. Any Time. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. Control Panel C.co m 31 .

Test the software and hardware drivers before the operating system loads.co m 32 . C. ISA C. USB 001 B.RW C. Check for the latest motherboard firm ware updates. SNMP D. IEEE 1394 "Pass Any Exam.actualtests. DVD.DL B. EISA E. \\computername\sharename C. DVD.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). Any Time. B. Test the essential components of the system during power on. D. PCIe B.com Ac tua lTe QUESTION NO: 101 sts Answer: B ." . CD. Load the operating system into memory during power on.R D. CD. Which of the following types of portable media offers the LARGEST storage capacity? A. A. A.www. IP_ip_address E.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO). AGP D. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A.

HTTP C. C.CompTIA 220-701: Practice Exam Answer: B. then the cooling of the PC changes dramatically.actualtests. if your PC's enclosures are open. The cooling of some components can be reduced or totally eliminated and can cause damage.www. D. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. However.co m 33 . This address can be verified from printer's configuration." . QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. a technician notices that several unused expansion card slots have open ports. Help limit electrostatic discharge (ESD) inside the case.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. B. Any Time. Answer: B QUESTION NO: 104 A. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol. Helpensure proper air flow through the case. HTTPS D. sts . Helpprevent moisture buildup in the case. QUESTION NO: 105 "Pass Any Exam. Helplimit radio frequency interference (RFI) inside the case. SMTP B.

Print spooler view in the Printers Control Panel D.com Ac tua lTe sts . D. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. The printer needs to have a cartridge replaced. A job in error status is at the top of the print queue. Sometimes. B. The printers IP address has changed. T-Connector B.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. E. Any Time. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A.www. Answer: C.co m 34 . Which of the following is the MOST likely cause of the issue? (Select TWO). you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Properties of the printer from the Printers Control Panel C. Sometime if the IP address of the printer is changed you cannot print." . A. New drivers have been released and need to be installed. The print queue window from system tray B. RJ-45 "Pass Any Exam.actualtests. The printer would not start printing again till that print job is removed from the queue. C. BNC C. To find this problem you can ping the printer from your computer. QoS for printing is not functioning over the LAN. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue.

The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). 24x Answer: A. 8x E.com 35 Ac A user calls and says they cannot get to the Internet. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO). The Syntax IPCONFIG /all displays full configuration information. C. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card.actualtests. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. 3x C.CompTIA 220-701: Practice Exam D. Start>Run>typeipconfig>click OK and ask user to read the results. Any Time. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. 6x D. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. sts . B.co m . You can type the Ipconfig command by "Pass Any Exam. 1x B. D. 1x and 8x bus speeds can be used." . Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. A.www.D QUESTION NO: 109 A.

Provides resolution of host names to IP addresses. A. Any Time. B. you need Operating system CD and the recovery floppy disk that you have created. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) . Dynamically assigns IP addresses for easy client configuration. The recovery process will start. Secures network traffic through shared key encryption.actualtests. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A. D. chkntfs B.. C. Operating system CD B. Vendor recovery CD D.co m 36 . Recovery console C.com Ac tua lTe sts QUESTION NO: 111 .www. Provides security for a network through the use of ACLs. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO)." . press F2.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names.. Which of the following is needed to perform an ASR restore in Windows XP? A." at the bottom of the screen. dxdiag "Pass Any Exam. The DNS server strictly functions as an ip address lookup for a given domain name.

Answer: D A. Which of the following is the MOST likely explanation for this extra partition? A. Serial port C. Any Time.CompTIA 220-701: Practice Exam C. Space set aside by Windows for use by the virtual memory swap file. C." . Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique.co m . A potentially dangerous virus has been downloaded onto the system. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. D. IEEE 1394 port D. ipconfig E.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. A recovery partition put there by the manufacturer. B. This partition is not assigned a drive letter and is not accessible from Windows. ping Answer: C.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. Parallel port B. Space reserved by the drive manufacturer for firmware.www.actualtests. sts . tracert D. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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Insufficient memory for the OS. C.co m Answer: D . Control Panel> Accessibility Options> General "Pass Any Exam. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. Any Time. Which of the following is the correct path to change the language settings? A. You should always use the test page feature from the printer properties. to test printing. the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? A. Excessive internal display brightness is set. Print a test page. B. Change the paper. D. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A." . Clean the toner cartridge. B. D. Having arrived onsite. If that does not work then you may need to delete and reinstall the printer. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. The airflow is blocked. Replace the fuser.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. The processor is improperly seated due to bent pins.CompTIA 220-701: Practice Exam Explanation: First check the boot order. which you already know. sts . not from an application. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts.actualtests. C.www.

Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A.11x C. Cycle theprinters power.CompTIA 220-701: Practice Exam B.11 standards. C. the technician successfully tests for speeds of up to 54 Mbps.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. B. D.11b D.actualtests. and Bluetooth supports communication up to 3Mbps.co m 45 .www.11b supports communication only up to 11Mbps.11g B. Which of the following standards of wireless card did the technician install? A. 802. Control Panel> Regional and Language Options> Regional Options C. 802. When connecting the laptop to a wireless network. Print a test page. 802. 802. sts . 802. Any Time. 802. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop. Which of the following would be MOST likely to fix the problem? "Pass Any Exam.11g standard if you want to use a standard that can support communication up to 54Mbps." . Perform a self-test page. Control Panel> Regional and Language Options> Regional Options> Customize D. Reboot the computer.11x refers to the family of 802.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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A. Clean out the dirt with a damp rag. Which of the following describe the potential upgrade paths? (Select TWO).CompTIA 220-701: Practice Exam A. and then remove from laptop. then to Windows 98SE then Windows XP Home. Upgrade to Windows 95 OSR2. Clean out the dust with compressed air. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. Remove the driver from Device Manager. B. E. Remove hardware in Control Panel. C. D. Upgrade to Windows 98SE then to Windows XP Home.com Ac tua lTe sts . it is BEST to perform which of the following actions on a routine basis? A. Stop the device. Perform a clean installation of Windows XP Home. Degauss the display and drives. C.www. D. Upgrade to Windows XP Home directly from Windows 95. Turn off the laptop. Any Time. Answer: A. C. "Pass Any Exam. and then turn off the device.0 SP1 then Windows XP Home. Defragment the hard drive weekly. D. B." .co m 52 . False negative B. True negative C. Upgrade to Windows NT4. True positive D.C QUESTION NO: 157 To lengthen the life of computer hardware. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. B.actualtests.

D. The modem is not recognized in Device Manager. Printer firmware needs to be updated.co When trying to print. The high encryption package is not installed. C. D. Which of the following is the MOST likely cause? m 53 . but is unable to successfully install the drivers. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. The computer needs to upload the print job." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A. Answer: C QUESTION NO: 162 "Pass Any Exam. Any Time. a balloon in the system tray indicates a print job has failed to print. HKEY_ CURRENT_USER B. The paper needs to be replenished. B. Which of the following would be the MOST likely cause of the problem? A. The technician has the correct.www. The printer does not recognize the font type.com Ac tua lTe A.actualtests. HKEY_CURRENT_CONFIG D. updated drivers. sts . C. HKEY_USERS C. The account does not have permission to install drivers. B. The modem is not functioning properly.

which of the following should be removed to avoid damage during transit? A. Lithium D. Which of the following should be used to repair the wire? A. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop. a technician finds a wire with insulation damage from rubbing up against a cooling fan. CONVERT. SPUNINST. Any Time.ROM drive "Pass Any Exam.co m 54 . TASKMAN.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. Duct tape D. Mercury C. LCD C. Electrical tape B. PROGMAN. PC card adapters B. DVD." .EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . Masking tape C.www.EXE C. Electromagnetic Interference (EMI) B.EXE B.EXE D.com Ac A.actualtests.

POST C. High voltage discharge C. Any Time. Electromagnetic interference B. Use a moist rag to clean the vents monthly. Directly spray the vents with compressed air. Which of the following is the BEST preventive maintenance procedure that the technician should perform? .actualtests. B.www. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. LDAP B.CompTIA 220-701: Practice Exam D. Periodically clean the vents using a small vacuum cleaner.co m Answer: C 55 . C. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Install ceiling fans in the room. BIOS D.com Ac tua A. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. D. Which of the following should the technician take under consideration? A. Radio frequency interference D. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A." .

C.co m A customer brings a PC for a technician to repair. run diagnostic tests.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Which of the following can the technician do to better understand the customers issue? 56 . Fiber B.www. Location of the PCs with respect to each other D. Begin running diagnostic software and confirm findings with another technician. Ask open-ended questions to gather the symptoms. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. B. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Electrical safety with the extra network cables C. DSL C. D." . Which of the following should the technician keep in mind when setting up the lab? A. sts . and then confirm the findings with the customer. Cable management to avoid trip hazards B. Get the customer contact information. Any Time. Cable D. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam.actualtests.com Ac tua lTe A.

RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. To allow alternating current to be used instead of direct current D.actualtests. Satellite D.www. C. Filters incoming voltage spikes and surges. WPA B. Broadband C. To change the voltage coming from the wall C. Answer: D "Pass Any Exam. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. which of the following is broadcasted by default and should be disabled? A. B. Allows for a portable computer to be easily moved without being plugged into an outlet. To allow the power supply to operate at different voltages B.com Ac tua lTe sts QUESTION NO: 174 . Any Time. D. WEP C. DSL B.co m 57 . Changes DC power to AC power to charge the battery and enhances portability.CompTIA 220-701: Practice Exam A. Converts AC power to DC power that a computer can use to operate and charge its battery. SSID D." . Fiber Answer: D QUESTION NO: 173 When setting up a WAP.

actualtests.co Which of the following has the speed of PC2700? m QUESTION NO: 177 .com 58 Ac tua lTe sts A. Laser D. DDR B. Laser "Pass Any Exam. DIMM C.www. Thermal B. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. Dot Matrix C.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A. Impact B." . SIMM D. SDRAM C. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. SODIMM B. Any Time. DDR2 . DDR3 D.

Color Laser D.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. tua lTe A.actualtests. Inkjet C. AGP 4X C.co m Answer: A . Any Time. HTTP B.CompTIA 220-701: Practice Exam C. FTP D. PCIe X16 Answer: C "Pass Any Exam. Inkjet D." . Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A.www. Thermal B. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. ISA B. VPN C. PCMCIA D. WAN sts Which of the following allows a secure connection between two points? .

C. Make sure the laptop display is enabled. CompTIA558475 C. Run a large magnet over the top of the hard drive several times. Replace the video card inside the laptop. SR1234ct B. D. B.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. Reformat the hard drive to a clean state using the format command. Any Time.com Ac A technician is examining a laptop that is booting up but not showing the laptop display.www. Remove the hard drive and destroy it." .co m 60 . Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . Replace the LCD inverter. rw2%HN D. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display.actualtests. D. Make sure the OS has the latest video drivers installed. Remove the memory and destroy it. B. ct23&P#h~ Answer: D A. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. C.

1/2. S/PDIF B. SATA D. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. USB 1." . IEEE 1394 B.com Ac tua lTe sts QUESTION NO: 188 .www. 1000Mb/s C. USB 1.co m 61 . PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A. IEEE 1394 D.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A. Any Time.0 C. DDR400 D.CompTIA 220-701: Practice Exam A.actualtests. 1Gb/s Answer: A "Pass Any Exam. 10000Mb/s D. 100Mb/s B. DDR333 C. PC2100 B.1 C. USB 2.

com 62 Ac tua lTe sts A. Data written to a disk located in a paging file that would not fit into the systems RAM. . Provides use ofPCIe X16 expansion slots. B. B. The maximum amount of memory a given system can potentially have. Set the refresh rate to the lowest the monitor can display. Set the resolution to the highest the monitor can display. Program Files B.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Any Time. C. D. C. Provides access to larger hard drive partitions. Flash memory used to hold temporary files before deletion. Calibrate the monitor. Control Panel C.actualtests. C. "Pass Any Exam.www." . My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Start Menu D. B. D. Provides addressing of memory beyond 4GB. Degauss the monitor.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . Provides use of more powerful video graphics accelerators. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A.

Higher data integrity sts Which of the following is a characteristic of solid state drives? . D. Identify the problem. Answer: D QUESTION NO: 197 "Pass Any Exam." . Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A.CompTIA 220-701: Practice Exam D.www. send packets to other network devices on the LAN instructing then to enter a low power state (e. C. Lack of drive heads and platters D. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A. send broadcast packets over the LAN to all computers simultaneously. resume from a low power state when it receives a network packet telling it to do so. Off). D. Larger capacity than traditional magnetic drives C. Document findings.g. Hibernate.co m Answer: D 63 . actions.actualtests.com Ac tua lTe A. Verify full system functionality. and outcomes. Any Time. Establish a theory of probable cause. B. Built-in encryption standards B. A portion of physical RAM that is mirrored to the hard drive for redundancy. collect all packets that are sent to any device on the LAN. B. C.

Which of the following RAID levels should be implemented? A. Share out the printer from the attached computer. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. Which of the following questions should a technician ask to help determine what occurred? A.co m 64 . A. Was there a power outage since yesterday? B. Were there any new software updates done? Answer: B.actualtests.www. Purchase an external Ethernet print card.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Which of the following is the quickest way to accomplish this? A. Has the monitor been replaced recently? E. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. RAID 0 "Pass Any Exam. Are you sure the power button is not stuck? B.com Ac tua lTe sts . Move the computer and attach to the printer. it just keeps rebooting. Set up a local print queue.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Was any hardware installed since it last worked? C. Are you sure you ran a find on the system and the program is just not misfiled? D. C. Any Time. Is the power cable on the monitor loose? D." . D. B.

E. Identify the user and associated problem. Any Time. D.CompTIA 220-701: Practice Exam B. Allows the operating system to be backed up with immunity to virus activity B.www. help maintain a balanced workload for the help desk technicians. C. identify common issues among multiple users.co m 65 . Allows the operating system to assigns dates so that user data files are backed up C. compose a record which allows user authentication. track the process of the incident. and serial number. select the appropriate priority level for the issue.actualtests.com Ac tua lTe sts QUESTION NO: 202 . D. A. C. Elevate the call to a higher level of support. B. which of the following should the technician do FIRST? A. Answer: B. Assign an appropriate priority for the issue. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. B. Allows the operating system to be rolled back to a previous point in time D.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A." . RAID 1 C. Answer: D A technician uses a call logging process in order to: (Select TWO). Identify the hardware make. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. RAID 4 D. model.

Dual-sided DVD . Use the defragment utility. B. Empty the recycle bin and deleted email items. Longer chip life Answer: C.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. The hard drive light is constantly on. Increased performance D. Userestore point to roll back the computer to a previous date.RW C. Utilize less memory C.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). Increased network speed E. A." . C. "Pass Any Exam. DVD. DVD. Which of the following can be performed on the hard drive to improve performance? (Select TWO). E. Use thecheckdisk utility. A. Answer: A.actualtests. Blu-Ray D.com Ac tua lTe sts A.RW+ B. Any Time.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . Use the drive compression utility.www. D. Increase system security B.

VGA E.co m . B. Which of the following is the BEST response for the technician to give? A. Inform the customer that others are waiting. The user states that they do have Internet connectivity. D. Add an exception to the firewall for the program.CompTIA 220-701: Practice Exam A. The technician will get back to them as soon as possible. Check the Hardware Compatibility List to see if the program is not compatible with the OS.D QUESTION NO: 208 A customer brings a PC in for repair. Run the program as a local administrator. C. QUESTION NO: 209 A. USB B. D." . DVI C.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. Any Time. Ask the customer when they would like to have the work completed. A.www. S-Video Answer: B. B. Logical token B. Ask the customer to check daily to see when it is completed.actualtests. C. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). Give the customer an estimated time for repair based on the technicians assessment. Check for any updates to the program. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . RFID smartcards "Pass Any Exam. Encrypted passwords C. CGA D. and asks when it will be done.

Any Time.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Encrypts data traveling across the wireless network D. Plenum D. Answer: C "Pass Any Exam." . Retinal scan Answer: D. a user is reporting system crashes and performance loss. Which of the following would be the FIRST step in resolving this issue? A. UTP C. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD.www. Coaxial B. B.CompTIA 220-701: Practice Exam D. D. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Try installing the device to a different port or slot. Contact the vendor for an RMA. Fingerprint reader E.co m 68 .actualtests.com Ac tua lTe sts . C. Download and install updated drivers for the device. Ensures all users physically login to the wired network B. Disable the device in Device Manager. Ensures that only certain devices can access the network C.

the user would like the laptop to automatically switch to the wireless connection. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. Floppy drive E.ROM C. when locally connected. Any Time. Serial Cable B.www. Safe mode B. Which of the following boot options would be MOST effective in troubleshooting this issue? A. A. Hardware profile C. Driver signing B. Boot to the recovery console C. Which of the following Windows features BEST accomplishes this? A. USB drive D.CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. DVD. CD." . can be used as a boot device to install a new installation of Windows Vista? (Select TWO). and after restarting their PC the display is no longer appearing.com Ac tua lTe sts .co m 69 .E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network.actualtests.ROM Answer: C. Wireless Zero Configuration D. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam. When the laptop is removed from the docking station. Safe mode with command prompt D.

" . Contains special characters Answer: D. Disable antivirus protection withinSecurity Center notification. A. Obscure word in a dictionary B. System Restore C. sysprep "Pass Any Exam. Disable the antivirus logging in the Event Viewer. Which of the following solutions would resolve this issue? lTe sts . Security Center B. Contains AES encryption D.E QUESTION NO: 219 A. B. Update the Antivirus definitions. Install the Microsoft Malicious Software removal tool.actualtests. D.www. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). Contains numbers and letters E. Windows reports that no antivirus software is currently protecting the system. C. Contained in a text file C. Machine Debug Manager D.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Any Time. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A. fdisk B.com Ac tua After successfully installing a free antivirus solution.co m 70 .

WindowsVista Ultimate "Pass Any Exam. 10.www.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A. Windows XPMedia Center D. and WDS is available in Windows Server 2003. WindowsVista Basic B.0.actualtests.1.1. Ghost is a third-party utility. 224. 53 B." . 80 C.1 D. 192. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts .0. regedit D. you need to use the Sysprep utility.co m 71 . QUESTION NO: 221 Which of the following is a class A IP address? A. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer.com Ac A. 110 D.1 C. 172.CompTIA 220-701: Practice Exam C. RIS only comes with Windows Server operating systems.16. Windows XP Home C.0. Any Time.1 B.0.168. which comes with Windows 2000 Professional.

Answer: D QUESTION NO: 227 While troubleshooting a computer problem. B. 9GB. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. can be used to modify desktop preferences. C. Any Time. changes the boot sequence order. B. remaining hard disk storage space. the reliability and speed of search indexing. the speed and available bandwidth of Internet connections.actualtests. C." . 25GB.www. a performance value of system components. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. makes changes to the registry. D. B.7GB.co m 72 . D. opens a text based word processor. a technician has determined what has caused the problem. D. 4.com Ac tua lTe sts . Answer: C QUESTION NO: 226 The edit command line tool: A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. C. 650MB.

com 73 Ac tua lTe sts .actualtests. A. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. archive old drivers.www. before performing hardware upgrades a technician should: A. Establish a plan of action and implement the solution. B. Optical recognition F. Barcode scanner C. C. Voice recognition D. Fingerprint reader E. Task Manager D. Ask the user opened ended questions to see if they agree with the cause. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). Smart card B. Secure ID Token "Pass Any Exam. B. clean each component with an approved cleaning solution. Document findings. D. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. REGEDIT C. D. actions and outcomes." .CompTIA 220-701: Practice Exam A. Any Time. C. Verify full system functionality. perform a disk defrag. Computer Management B. check the HCL.co m . Event Viewer Answer: C QUESTION NO: 229 As a best practice.

co m 74 .com Ac tua lTe sts . Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. UFS C. NTFS B.actualtests. Encryption Keys D.D. ToggleKeys C. which of the following file system should be used in formatting the drive? A. FilterKeys B.CompTIA 220-701: Practice Exam Answer: C. Any Time. Right-click on theprinters icon and select Properties D. Start > Control Panel > System B. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time. FAT D.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam. Right-click My Computer thenselect Manage C." .www.

the AC adapter of the laptop and the computer.www. B. Power cord is loose. C. Which of the following is MOST likely the problem? A. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on.actualtests. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts . QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. Any Time. Nothing else should be plugged into the UPS under a user's desk. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. Mouse and keyboard need to be cleaned.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. diskpart D. The hard drive is in standby mode. Laptop computer C. Laser printer B. format C. D. Bluetooth headset "Pass Any Exam.co m . convert B. Hard disk failure or operating system needs to be reloaded. LCD monitor D." .com 75 Ac A.

" . Power cycle the computer. CHKDSK D. Windows Event Viewer B. 5300 tua lTe A technician is installing a RAM upgrade into a PC.com 76 Ac A. A. Reload the driver for the monitor. D. Any Time. FilterKeys E. 2700 C.actualtests. "Pass Any Exam. Large screen television C. Assuming the necessary slots are available.www.CompTIA 220-701: Practice Exam B.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. AM/FM radio D. C. The PC is currently holding two sticks of 512MB PC2700. B. Which of the following actions BEST resolves this issue? A. 2100 B. and the technician would like to install an additional two sticks of 512MB PC3200. Degauss the monitor.co m . Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). 3200 D. Data Execution Prevention Answer: B. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . Windows Defender C. Replace the display adaptor.

A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. Run FDISK on the hard drive.com 77 Ac tua lTe A. An alert at logon when an unknown user has tried to logon B. Pass all computer components near a large magnet.co A computer is being sold over the Internet. Reformat the hard drive to a clean state using the format command. Any Time. An alert when the computer case has been opened C.actualtests. WPA encryption D." . NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A.www. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . Erase the hard drive using a disk wiping program. D. A set of firewalls and anti-virus programs protecting the computer D. WEP encryption C. B. sts . MAC filtering B. C.

Connect to it through a computer share B.com 78 Ac tua lTe The file server had an expected outage this morning. We have identified the problem and we will have it back up as soon as possible. We will have it back up within the hour. Hardware and software are not exact sciences. Any Time. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. A technician believes the on-board NIC is bad. Graphics card C.CompTIA 220-701: Practice Exam A." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. B.co m . Connect to it through a TCP/IP port C.actualtests." . Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam. I am not the server technician so please do not take a bad tone with me. the server will be back up. There is no way to tell how long this will take. Video capture card D. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. We believe the problem is the network interface card. One particular caller demands to know exactly how long the system will be down.hoc wireless connection D. Which of the following would be the appropriate response? sts .www. C. Connect to it via an aD. D. a notice appears on the screen which says the site is being blocked by a filter. Is your work solely depending on the server? Try to not be upset because before you know it. TV tuner card B.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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QUESTION NO: 255

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. Any Time. Inform the user that the computer may not function as it did before the problem occurred. RAID 0 B. A.CompTIA 220-701: Practice Exam Before returning a repaired system to a user. RAID 5 D.co m 85 .B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. and outcomes. RAID 5 D. which of the following should be done? (Select TWO). RAID 0 B. RAID 1 C. D." .actualtests. USB 1. Change theusers permissions so that they cannot create any potential problems in the future. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A.com Ac tua lTe sts . B. RAID 1 C. E.1 "Pass Any Exam.www. Document the system findings. C. Answer: A. actions. RS-232 B. Inform the user every step that was performed throughout the entire troubleshooting process. Verify full system functionality and implement preventative measures.

11n B. IEEE 1394 B. Modem F. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts .E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. 802. NIC E.com Ac A. Parallel D. WEP C. A.www. MAC "Pass Any Exam. MAC filtering C.CompTIA 220-701: Practice Exam C. Any Time. SCSI D.co m 86 . Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO).actualtests. PS/2 C. SSID D. Channel 11 D." . NAT B. Serial Answer: D.

WPA key B.com Ac QUESTION NO: 276 tua Answer: B. Administrative Tools D. Security Center E. Reboot the computer.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. MAC filtering D. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop.actualtests. Answer: A QUESTION NO: 277 "Pass Any Exam. but no display shows on the screen.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO)." . D. C. Press F1 to shift display to the projector. Accessibility Options sts . B. Go into Device Manager and enable the projector. Which of the following could the technician do to send the display to the projector? A. Use appropriate function toggle key to switch display mode. m 87 . Any Time. the system will auto-select the projector on restart. User Accounts C.www. SSID C.C lTe A. The projector is turned on. System B.

Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Provides security for a network through the use of ACLs. Digital Video Disc B. Answer: C QUESTION NO: 279 A. Return the system to the user. Solid State Drive F. Verify that all other parts of the system are working properly. IDE Hard Drive E.44MB Floppy Disk Answer: B. Dynamically assigns IP addresses for easy client configuration. Any Time." . Compact Disc D. C.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). D. "Pass Any Exam. lTe sts .www.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). Resolves queries for resolution of host names to IP addresses.D. Backup Tape C.co m 88 . Answer: C QUESTION NO: 278 After the problem is resolved. Secures network Internet traffic through shared key encryption. C. D.actualtests. which of the following should be the NEXT action according to the troubleshooting theory? A.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. Recreate the problem and reapply the solution to ensure it worked properly. B. B. 1.

D.com D. A. user to move so the technician can check the computer for problems. and then click on Device Manager. Right click on My Computer. XCOPY all files from another computer C. B.www. Open a command window and run net /?from the command line. Open a command window and runipconfig from the command line. Factory recovery partition B. The user accidentally deleted the files. select the Hardware tab. E.actualtests. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A.D. B.CompTIA 220-701: Practice Exam A. D. Open Network Connections from the control panel. Which of the following is the MOST likely cause of the problem? A.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. The user selected an alternate hardware profile. B. Network installation F. and then select the Support tab. right click the Local Area Connection. Any Time. The user saved the files to a different location.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). Answer: D. Purchase a fully configured hard drive Answer: A." . The local user profile is corrupt.com 89 Ac tua lTe sts .co m . C. select Status. Installation from Microsoft. select Properties. Run the System Configuration Utility from the run line and click on the Services tab. Windows CD installation E. C. "Pass Any Exam. users coworker to confirm what the user said and verify there is a problem.

Increased RFI B." .CompTIA 220-701: Practice Exam C.co m 90 . Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A.com Ac tua lTe sts . Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A. Decreased ESD C. 492 feet (150 meters) D.www. Fiber D. 100 feet (30 meters) B. Decreased EMI D. Any Time. user to explain the problem and listen without interrupting the user.actualtests. user to state the issue and stop the user when the technician has an idea of how to fix the problem. 328 feet (100 meters) C. ThinNet C. D. UTP B.

net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . SCSI B. Serial C. MSCONFIG B. IDE D. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A.co m 91 .actualtests. Serial port D. USB port C.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A. net use F: \\ComputerName\ShareName /persistent:NO C. Task Manager D. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A. ASR C.com Ac A. Parallel port "Pass Any Exam. net use \\ComputerName\ShareName /persistent:NO :F B. Any Time.www. net use \\ComputerName\ShareName /persistent:YES :F D. Standard TCP/IP port B." .

txt B. AGP Answer: B "Pass Any Exam. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A.www. Sysprep. you need to edit the boot.com Ac A. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system. System Properties>Advanced>Environment Variables D. PCIe C. PCMCIA D.actualtests. ISA B.ini file is an editable text file with one or more lines that reference partitions to boot to. System Properties>Advanced>Performance Settings>Advanced B.inf C. Ntbtlog. Any Time.dos D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. System Properties>General C.ini Answer: D Explanation: To configure dual-boot computers.co m 92 . The boot. Bootsect. Boot.ini that is loaded by the ntldr file that loads the bootstrap process in a system. Where would they find this setting? sts ." .

SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam. Blocking harmful network traffic C. The default printer is out of paper or offline. C. Any Time. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. The UPS is disconnected from the wall. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A.www.com Ac tua lTe sts . Default gateway C. The speaker wires were disconnected while cleaning. Securing wireless access points D. D.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. B. ISP D. A new security update is available for download.actualtests. Hostname B.co m 93 . Which of the following is MOST likely the cause? A. Storing passwords B." .

Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem. the customer asks for an explanation the cause of the problem. Which of the following is MOST appropriate? A. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . The process of removal is so complex that only those certified for repair should attempt to resolve. the functionality of the rollers was impaired and therefore ceased to transfer properly. The paper jam was caused by moisture in the paper tray. RG-58ThinNet D. An infallible method which binds a signature to a message D. CAT5e C. Email applicationadD. C. D. B. Start > Help and Support C." .actualtests.www. Any Time.co m . Start > Programs > Accessories > System Tools > Help and Support D.CompTIA 220-701: Practice Exam A. Cryptographic mechanism that identifies the sender as well as the message integrity B. QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. CAT6 B. Right-click My Computer > Help and Support B. Due to condensation within the lower tray assembly.com 94 Ac A. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam. The situation was caused by irresponsible users that spilled coffee in the bottom tray.in which adds the signature block to all email messages C.

Generators eliminate the requirement to establish log-in attempt limitations. Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A. 128GB sts . 4GB C. Allows a LCD projectors output to display on a laptops screen B.actualtests." .www. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). Generators create new passwords every time a user signs in to prevent social engineering. Generators eliminate ausers tendency to create passwords that can be a security liability. Allows digital video to a variety of devices D. D. Any Time. 8GB D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 . C.com Ac tua lTe A. Generators extend the requirement to periodically change passwords. 2GB B. "Pass Any Exam. Allows analog video output to a variety of devices C. B.

CPU E. Dial-up B.actualtests.co m . Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Standoffs C. Any Time.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case." . Capacitors Answer: C. DSL D. Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. Cable C. sts . Riser cards B. Screws D. Motherboard B. Fan C.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. Heatsink D.CompTIA 220-701: Practice Exam A.www. You should install only the standoffs that align with the holes in the motherboard.

0. Browser Plug-Ins C. Malicious software attached to another piece of software D.0. Downloaded Program Files D. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam.0.CompTIA 220-701: Practice Exam A. Malicious software that changes theusers home page C. Any Time.16.15 B.168.co m 97 . 172.1.15 D.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A." . 169. Temporary Internet Files B. Malicious software that is self-replicating and self-propagating C.25 C. 10. Malicious software that is self-replicating and self-propagating B. Malicious software attached to another piece of software D.actualtests. 192.com Ac tua A. Malicious software that monitors Internet surfing habits B.0.254. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A.www. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 .

USB hub C. you would choose the Last Known Good Configuration advanced startup option. Safe Mode with Command Prompt C.CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A.com Ac tua lTe sts .www. Any Time. Graphics adaptor D. Ability to detect hardware incompatibilities and resolve them C. Debugging Mode B." . Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally.co m 98 . Ability to bypass the IRQ channels to work directly with the CPU B. Ability to detect and correct single bit errors in memory D. "Pass Any Exam. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation. Which of the following would be the BEST startup selection? A.actualtests. Last Known Good Configuration D. KVM B.

C. The customer asks the technician.co m 99 .actualtests.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Which of the following should the technician do NEXT? tua lTe sts . B. Any Time. Apply the latest service pack. Before the technician performs any diagnostics which of the following actions should the technician take? A.11a wireless card D. D. Restore the backup to a new hard drive.11g wireless card B. What is a bluescreen message? How should the technician respond? "Pass Any Exam. Answer: B QUESTION NO: 316 A. Run a power supply test. D.11n wireless card C. 802. Run a backup routine.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection." . C. Which of the following standards should the technician upgrade to? A. Boot into Safe Mode. 802.www. 802. Answer: A QUESTION NO: 317 A customer receives a bluescreen message. 802. Create a checklist of the most likely issues. B. Check the security log for error codes. Update all software to determine if this corrects the problem.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting.

Explain that it is a message that assists in identifying problems based on the error code. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. Tell the customer that abluescreen is another name for stop error. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. Which of the following is MOST likely causing the sound? A.co m . System clock feature D." . B. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Logical Token B. Failed fan C. and a regular mouse without having to connect all of the devices each time.actualtests. C. In the office they want to use a 24 LCD monitor. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system. full size keyboard. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code.www. Daisy chain C. RSA keys D. D. Network Hub "Pass Any Exam. Any Time. Pad locks C.com 100 Ac tua lTe sts . Which of the following will allow this functionality? A.CompTIA 220-701: Practice Exam A. Under powered fan B. Docking station B.

A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. DNS E. Which of the following can be installed to accommodate the customers request? A.www. B.CompTIA 220-701: Practice Exam D. AppleTalk B. connectors for peripheral devices. NetBEUI Answer: B. lTe sts . A private network between two computers using wireless cards without using a wireless access point between them.com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO). Solid state hard drive D. Once a portable computer is inserted in a docking station it behaves like a desktop computer. IPX/SPX D. It provides slots for expansion cards." . QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. DHCP C.co m 101 . and bays for storage devices. Any Time. PATA hard drive B. "Pass Any Exam.actualtests. SATA hard drive with a rubber gasket C.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A.

AGP "Pass Any Exam. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date.co m 102 . which of the following must be performed for the installation to be successful? A.CompTIA 220-701: Practice Exam C. Use the Windows XP Professional for SATA card support feature when installing Windows. ISA B. A. Monitor C. Laser Printer B. Computer Answer: B. A secured line of communication between two points through a public network. the AC adapter of the laptop and the computer. C. Disable the system BIOS so the SATA card can take boot precedence. Create a utilities partition on the hard disk prior to OS install.www. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE). Nothing else should be plugged into the UPS under a user's desk. D.com Ac tua lTe sts . PCIe C. Laptop AC Adapter D.F Explanation: He should plug in the monitor. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A. Vacuum Cleaner F. D.C. Portable Heater E. Any Time. B.actualtests." . Press F6 when prompted to load the additional drivers.

11b B. D. Infrared D.sys file that is located on the root directory. Edit the config.co m .com 103 Ac A. Any Time. Botnet attack C.0 C. 802. Which of the following is this an example of? sts . It says that they need to login and change their old username. Trojan tua lTe A client receives an email stating that their online auction has been compromised. Press F8 after POST but before Windows begins to load. password along with all of their account information.actualtests. Enter System Configuration Utility and select Startup Menu. Midway through Windows loading." . Bluetooth 2. C. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.www. Spyware D. B. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process. 802. power cycle the system.CompTIA 220-701: Practice Exam D. Phishing B.11a Answer: B "Pass Any Exam. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A.

which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A.www. which of the following can the technician use to stop a program from loading at startup? (Select TWO). USB B. but has to be terminated at the last device? A.actualtests.co Which of the following connectors would plug into a 56K dial-up modem? m 104 . ST . From the system configuration utility B. "Pass Any Exam. Any Time. From the start command window D. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A. RJ-45 D.CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together.com Ac In a Windows machine. BNC C. From the MMC snap-in C. Serial D. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP." . RJ-11 B. SCSI C.

Unplug the power cable. Can I redirect your computer to a network printer until a technician can repair the problem? B. Have you removed and replaced the printer drivers already? C.www. C. Net stop Answer: B. D. Select Start. MSCONFIG E.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. "Pass Any Exam. Any Time. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A." . when the black window opens. Which of the following is the BEST response? A. D. Inform the user that the problem will be escalated to a supervisor for resolution. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Registry C. B. remove all the components inside the case and spray each one separately. Performance Monitor D.co m .CompTIA 220-701: Practice Exam A. remove the cover. Leave the unit powered up so that any issues with cleaning can be immediately realized. hold the can upright and spray.actualtests. Which of the following is the BEST response from the technician? A. Inform the user that a technician will be out to resolve their problem shortly. type CMD in the run line. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. type print lpt1 in the box. Close existing ticket and open a new trouble ticket for the user. Inform the user that there is no record of the prior call.com 105 Ac tua lTe sts . C. B. Event Viewer B. Unplug the power cable.

Any Time. Which of the following are the MOST likely issues? (Select TWO). tua lTe Memory was added to a Windows laptop and upon booting up. GrounD. B. Memory brand is different than the computer. Memory size needs to be adjusted in Device Manager.actualtests. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). "Pass Any Exam. Memory mismatch. A. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. Operating system does not recognize the additional memory. Memory is defective.com 106 Ac A. Anti-magnetic screwdrivers F. Wait until the main battery is exhausted and then remove.fault isolation outlet C. remove the cover. Remove the CMOS battery. the BIOS only reports the original memory amount. Thermal transfer compound B.co m . C. E." .CompTIA 220-701: Practice Exam D. D. remove all components. Unplug the power cable. sts QUESTION NO: 338 . Anti-static mat E. Anti-static wrist strap D. Disconnect all external devices. hold the can upside down and spray. UPS Answer: C. C. D.D Answer: A. B. Remove the internal main battery.www. Which of the following should the technician do NEXT? A.

C. B.www. When installing more powerful components ." . Front side bus B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working. When putting a PC into long-term storage B. Which of the following is the BEST course of action? A. Replace then entire power supply. D. USB "Pass Any Exam. A. Continue using the power supply until it fails. Removable storage C. Cache D. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A. Any Time.actualtests. Verify the voltage powering the fan.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . When traveling to other countries C. Replace the fan.com Ac tua lTe sts A. When troubleshooting power issues D. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO).

D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Lithium ion cell Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam B. Nickel cadmium cell D.com Ac tua lTe sts QUESTION NO: 345 . Toner sticks to photoconductive areas on a drum. C. Heat from theprinthead boils a water-based ink. SCSI E. Toner sticks to photoconductive areas on a drum.co m 108 . Small wires impact and squeeze ink from a ribbon." . Answer: C Which of the following BEST describes how an impact printer works? A. Heat from theprinthead transfers an image onto the paper. Heat from theprinthead boils a water-based ink. Serial D. C. Small wires strike and transfer ink from a ribbon. Switching-mode power supply B. SATA C. IEEE 1394 Answer: B.www. Linear power supply C. Heat from theprinthead melts the ink onto the paper. B. D. D. Any Time. B.actualtests.

com 109 Ac tua lTe Explanation: : To define power management in laptop computers. sts . SODIMM D. ACPI C.ROM can be read? A. ODBC B. 32x C." . 48x D. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A.co m . Any Time. SATA B.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. 24x B. It was introduced in 1996 and is an extension of the system BIOS. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop. Although the technician has immediately responded to the dispatch. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. AGP C. you need to use ACPI standard.www. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A. IRQ D. the technician finds the customer extremely angry that it has taken "Pass Any Exam.actualtests.

Which of the following is the BEST course of action for the technician to take to resolve the issue? A. document the situation and inform the manager that the customer was not happy with the response time. C. D. Focus on completing the task in an expedited manner. Make sure the customer is aware that the current service level agreement allows for an eight hour response. B. B. to ensure that the keyboard is still functioning.11n. Ask another technician to verify that the findings are correct. Which of the following is the MOST likely cause for the problem? A. Empathize with the customer then focus on completing the task in an expedited manner. Report the incident to thecustomers manager. Document the issue including findings. Any Time. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop. The wireless network is not properly configured. actions taken and the outcome. lTe sts A technician has replaced a failed keyboard that was full of debris." . Answer: B "Pass Any Exam.actualtests. Which of the following should be the technicians NEXT troubleshooting step? . B.com Ac tua A. C.co m 110 .CompTIA 220-701: Practice Exam over four hours for a response. The technician then explained to the customer the importance of keeping a clean area around their computer. MAC filtering is preventing the computer from connecting to the network. The wireless network card has been disabled by the hardware switch. D. Upon closure. They were able to connect without a problem the day before. document the situation and inform management that thecustomers behavior was undesirable.www. D. Upon closure. Follow up with the customer at a later date. but now they are unable to see the network at all.11a to 802. C. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. Recent provider upgrades have changed the wireless specification from 802.

Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam." . It assists in keeping the CPU cool. B. Everyone else is able to print to the color printer without a problem. B.www. D. The DHCP service needs to be restarted on the client computer. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. C. Switch C. the customer asks what the tube of paste that came with the CPU is used for. It prevents voltage from shorting out the CPU. The customer was able to print and then left on vacation.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. Since returning the customer is only able to print to the black and white printer. Firewall B. sts . D. It prevents theft by covering the values written on the CPU. Which of the following is the MOST likely cause for the customers issue? A.actualtests.co When installing a new CPU for a customer. Ethernet hub D. Thecustomers permissions have changed and needs to be an administrator to print color. The print spooler service needs to be restarted on the client computer.com Ac tua lTe A. C. Any Time. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 . It keeps the new CPU from falling out of the socket. The printer address has changed and the customer needs to remap their printer.

www.3 B. Graphics card jumpers need to be reconfigured D.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit." . Which of the following backup type should be selected? A. these files are then marked as archived. Full D.168. Which of the following is the MOST likely cause of this? A. The backup should clear the archive bit for each file.9. 176.16 C.1. A copy backup backs up the selected files and does not mark the files as archived. sts .15.7 D. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. A full backup backs up all the files on the disk. 192.co m 112 .CompTIA 220-701: Practice Exam A. 206.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Copy C. Limited amount of memory for the display adapter B. Not enough free space on the hard drive C.1. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam.1.actualtests.1. Incremental B. 8.1. Any Time.

B.com Ac tua While a customer is describing a problem to a technician. Any Time.actualtests. C. D. requires memory to be installed four units at a time. Answer: D QUESTION NO: 360 A dual core CPU has: A. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam. B. has two error correcting and checking units. the technician knows what the solution is.www. twice the amount of cache. C. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. C. has twice the cache of a dual core processor. double the number of pins. However. Answer: C QUESTION NO: 361 A. is clocked four times faster than a normal unit. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. B. D." .CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. D. the customer is not done describing all their symptoms. Which of the following would be the MOST appropriate action of the technician to take? lTe sts .co m 113 . has four integrated processing units. two separate processing units.

Nonmetallic tools C. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. C. The laser will be hot. D.com Ac tua lTe sts . A wrist strap B. secure communications with websites. Any Time.co m 114 . The ink carriage might move. Which of the following safety precautions must the technician be aware of before repairing the printer? A.actualtests. Which of the following would BEST resolve this issue? A. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. encrypt the contents of a hard disk. D. D." . Replace the mouse. Calibrate the touch screen. prevent unauthorized login attempts.CompTIA 220-701: Practice Exam A. Replace the touch screen.www. A UPS D. The print fuser will be hot. C. "Pass Any Exam. Reinstall the mouse drivers. C. B. The print spooler can catch any loose clothing. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming. B. provide remote assistance to users. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. B.

B. ipconfig B.com Ac tua A. Wait until the customer completes their statement andexplain how to resolve the new issue. Disregard the statement and continue to resolve the new issue. Any Time. Which of the following would be the BEST way to communicate the mandatory update to the users? A." . B.www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. C. Answer: C "Pass Any Exam. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? . Ask the user about where information on that update was released. C. D. Which of the following is the BEST way to respond the customer? A. Email the users about the update. QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. D. Install the update without notice.co m Answer: C 115 . telnet D. State that the update has no relationship to the new issue and continue implementing a solution. Post notices around the building.actualtests. Stop the mandatory update. ping C.

Answer the call and then resume work. Which of the following is the BEST course of action? A. Step outside and answer the call. how can the registry backup before changes are made? A. Ignore the call and call back afterwards.www.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. B. Control Panel>Services C.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling.actualtests. C. Backup registry file C. D. Any Time. Control Panel>Configuring Desktop B. . B. a PC displays MISSING NTLDR. Display Settings>Advanced Settings D. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. C.co m When attempting to boot-up. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. Clear any removable disks from all drives and start-up PC. Ask the customer for permission before answering the call. Install Windows Updates. D. Disable plug and play in the BIOS. Remove any incompatible hardware. Export registry file B." . Which of the following is the FIRST procedure that a technician should carryout to correct this error? . Save registry file "Pass Any Exam.

Which of the following would be the BEST method? A.11g network connectivity to a laptop. B. Install a Bluetooth USB adapter. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A. D. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802. Start>Settings>Control Panel>Speech D.CompTIA 220-701: Practice Exam D.actualtests. RJ-45 C." . which of the following locations would provide access to adjust the input levels? .shell B. Update the firmware in LAN adapter.www. Install a wireless PCMCIA card. Start>Settings>Control Panel>System>Hardware C. 6-pin Mini-DIN Answer: A "Pass Any Exam. Activate infrared ports in the BIOS. shell E. Any Time. 9-pinD. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. C. 15-pin D.co m Answer: B 117 .com Ac tua A.

"Pass Any Exam. Print Spooler B. Workstation D.co m An end user reports that anytime they try to print locally. The user does not have the correct printer driver. SODIMM B." .com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. Which of the following services is MOST likely causing the issue? . Logon phase B. DDR RAM D.www.actualtests. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. Which of the following is the memory type? A. RIMM C. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer. Network . One of the memory modules has 168 pins.bat C. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A. nothing happens. Which of the following is the MOST likely cause of the problem? A. Autoexec. Task Scheduler C. Boot loader phase D.

Modify the path variable to include the location of winipcfg. The user does not have the correct network drivers. The CPU has dislodged from its socket. C. Run theipconfig /all command. D. Which of the following should the technician do? sts QUESTION NO: 381 . System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. The operating system is corrupt.www. The report is not formatted to use USB. Which of the following is the MOST likely problem? A. Run theipconfig /registerdns command. The technician runs winipcfg from the command line but receive an error that this is not a recognized command.actualtests.com Ac A. C. "Pass Any Exam. Error correcting memory making data adjustments C. There is no display on the monitor and the PC shuts off following the beep. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. B. D. Power supply warming or cooling B." . Install the support tools from the Windows XP CD. Any Time.CompTIA 220-701: Practice Exam B. C. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. The monitor has failed. The hard disk drive has failed. D. B. Hard drive is failing D.co m 119 .exe. The printers USB port is not compatible. Which of the following is the MOST likely cause of the noise? A.

com 120 Ac tua lTe A. DNS D. B. Answer: B QUESTION NO: 386 "Pass Any Exam. ISDN B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. B.actualtests. D. Use the format command." . Upgrade the power supply.www.ROM drive.co m . Use a low level format. Create two hardware profiles. Upgrade the device drivers for both components. Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? . C. enable one of the new devices in each profile. D. Any Time. MAC filtering C. Install additional ribbon cables. Sometimes either or both devices fail to function. but either device will function if the other is disconnected. C. Which of the following is a BEST practice to ensure that the companys data is protected? A. Which of the following should the technician do? A. Repartition the hard drive. Use thefdisk command. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers.

Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . The BIOS must be set to auto-detect the hard drive. D. C. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. Windows C. DDR2 RAM "Pass Any Exam.www. The hard drive jumpers are configured incorrectly. Documents and Settings D.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A.actualtests. While troubleshooting. B. Program Files B. Installing the fastest memory available B.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. Any Time. The hard drive has failed. The user has placed a non-bootable floppy diskette into the diskette drive. the technician verifies that the hard drive is being correctly recognized by the BIOS. Installing the newest memory available D. Installing more memory of the same type and speed C.co m 121 . Installing same memory type but at a slower rate of speed A. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A." . Dual independent bus architecture B.

UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? ." . TwisteD. Fiber optic B. MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A.actualtests. Hyperthreading D. IEEE 1394 D.co m Answer: C 122 .pair copper wire B. TwisteD. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam. Fiber optic B.pair copper wire D. Coaxial D.com Ac tua lTe A. IEEE 1394 C. IEEE 1394 C. Any Time. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A.CompTIA 220-701: Practice Exam C. Fiber optic C.www.

ISA slot D. It provides slots for expansion cards. SC D. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. ECC D.com 123 Ac tua lTe sts . and bays for storage devices.co m . RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. LC C. Any Time. Non-ECC C." .CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently.actualtests. Docking station B. RJ-45 B. connectors for peripheral devices. Once a portable computer is inserted in a docking station it behaves like a desktop computer.www. Dual channel B. Express bus C. TCP/IP "Pass Any Exam.

Data encryption would be less secure over wireless connections. On top of a component D.co m 124 . The access point would now transmit on only one channel. B.www. C. 802. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A. Data encryption would be more secure over wireless connections. A user would need to manually type the SSID to connect.CompTIA 220-701: Practice Exam B. On the outside of a heat sink B. 802. D.11a C. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A.actualtests." .com Ac tua lTe sts QUESTION NO: 398 . In the socket of a component C. Dual Inline Package (DIP) B.11n D. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A. Any Time. L2 cache C. Hyperthreading D. Answer: A "Pass Any Exam.

actualtests. Applications need to be reinstalled with an upgrade D.1 C. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A.255." .www.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A. 255. 255.co m . Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A. Any Time.0.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Upgrade formats the drive B.255.0 D.0.0. 255.255. Windows Language Wizard B.0. 255. QUESTION NO: 403 A user reports that their USB device has stopped working.0.0. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam.255.com 125 Ac tua lTe sts . Upgrade retains user settings C.255. Windows Multilingual Interface Pack D.0 B. Windows Multiple Language Keyboard Pack C.

www. D. C. Determine how long before the user is due for an upgraded system.mp3 at the end of mpeg layer 3 file names in Windows XP? A. CPU "Pass Any Exam." . a user has the ability to customize translucent windows called: lTe sts . D. Answer: A QUESTION NO: 404 Which of the following should the technician use to display . seeing windows. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C.co m . RAM C. floating bars. Determine if changes have been made that could have caused the problem. Determine how long the user has had the problem. Determine if any other users are affected by the problem.CompTIA 220-701: Practice Exam A.com 126 Ac A. tua In Windows Vista Ultimate.actualtests. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. three-dimensional viewer. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A. C. aero glass. RAID D. BIOS B. B. B. Any Time.

Higher response time B. Perform a backup before making any changes. To support active desktop E. Establish a plan of action to resolve the problem. Limited display size C. A.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. The technician has validated the problem and suspects that the application needs to be reinstalled. Document all issues. Incremental B. Which of the following types of backup should the technician select? . D. Any Time.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). Limited bandwidth Answer: B.actualtests." . B.com Ac tua A.co m 127 . findings and solutions. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP.www. Answer: C "Pass Any Exam. C. Which of the following is the NEXT step that the technician should take? A. Support different resolutions D. Daily C. The user has asked that a full backup be run every day. Establish a theory of probable cause. Differential D.

D." .ROM drive and tested that everything is working properly. Run a full system backup.co m 128 . "Pass Any Exam. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. Develop a plan to get the drive replaced. Which of the following should the technician do NEXT? A. Which of the following utilities should the technician run? A. Which of the following should the technician do NEXT? A. Question the user and make sure that they have not made any changes to their system recently. Any Time. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. C. B.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD. Call their manager and report the status of the issue. C. regedit B. Document their findings and the actions taken. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD. D. Call their manager and report the status of the issue. ipconfig C. you need to use the DxDiag utility (DirectX Diagnostics).www. Run a backup of the system. B.com Ac tua lTe sts .ROM drive and has tested and found that the drive is defective.actualtests. dxdiag Answer: D Explanation: To test the DirectX functionality. msconfig D. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it.

The size equal to the physical memory B." .5 times the physical memory D. 1. Use email so that everything is in writing.actualtests.www. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. C. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. Use technical jargon.sys D. Ntldr C.exe B.dll Answer: D Explanation: The HAL. B. Which of the following is the BEST approach to tell the customer what is going on? A. Use the proper acronyms. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. 4095MB C.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system.com 129 Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A. Ntbootdd. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem.co m . Smss. Any Time. D. Use non-technical terms. Hal.

www. Ask to get an interpreter to assist in the language barrier. Improper ventilation from dust buildup inside the computer. C.com 130 Ac tua A technician is working on a computer with periodic shutdown problems. Call the customers scheduled that day and reschedule all the appointments to different days. C. B.CompTIA 220-701: Practice Exam A. C. Get a language to language conversion dictionary to help understand what is being said. RS-422 B. B. D. D. Which of the following is the BEST course of action to take care of the appointments during that day? A. explain the reasoning to the client. Go to the first scheduled appointment late.actualtests. Which of the following is MOST likely causing the shutdown issues? lTe sts . Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. and make the repairs as quick as possible to try to catch up on the schedule. It has been in service for four years and is located in a copier room. Electromagnetic interference due to the copy machine in the room. Inform the client the service must be rescheduled with a different technician. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls." . D. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB.9 port? A. Restate the issues to the customer for validation. Skip the first appointment. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. RS-232 "Pass Any Exam. Answer: C QUESTION NO: 418 A. Power supply to the room is not great enough for both the copy machine and the computer. Any Time. Power supply on the computer is going bad.co m . B.

B. 9 B. B. C. C. More devices can be powered at one time.CompTIA 220-701: Practice Exam C. F. Use a MAC filtering. 25 D. Enable DHCP.G "Pass Any Exam. QUESTION NO: 421 How many pins does a VGA Connector have? A.www. Higher electricity measured in volts. More horsepower will be provided.D. E. G. Any Time.actualtests.com Ac tua lTe sts . Disable SSID broadcast. Enable Volume Shadow Copy. Greater duration of power availability. 15 C. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE).co m Answer: B 131 . D. Use WPA encryption." . D. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. A. Disable WEP. Use a TPM Chip. Answer: A. IEEE 1284 D.

B.www.actualtests. B. C.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. 10Mbps. Add an infrared connection to all computers. 32-bit card C. A worm self-replicates.5Mbps. 16-bit card B.5Mbps. 480Mbps B. Which of the following is the BEST solution? A. 2. Add a USB hub to each computer. 360Mbps D. A virus does not require user interaction. Add a Bluetooth connection to all computers.0Mbps. 2. 16Mbps. Any Time. Add a KVM switch to thetechnicians computer. A worm requires user interaction. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. 128-bit card D.0 data rates? A. 12Mbps. "Pass Any Exam. Which of the following provides the BEST solution? . 20Mbps.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. D. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2. 450Mbps C.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. 1. C. 256-bit card . 1.0Mbps." .

" . Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. C. and reschedule. A virus self-replicates. D. C. Call the second customer. Call the next service call.actualtests. this is going to make the technician late for the next service call appointment. C.co m . apologize. and reschedule. D. Any Time. apologize. lTe A service call is taking longer than expected for a technician. Go to the second appointment because it is listed as priority and then reschedule the first.com 133 Ac tua A. B. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. Which of the following is the BEST resolution for the issue? sts . and go to the next service call. Try to hurry at the first appointment to make it to the second appointment in a timely manner.www. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. Make the first appointment and then. Stay on the current service call and arrive late on the next service call. B. after completion. Which of the following should the technician do FIRST upon arrival at the customer site? A. B. Which of the following would be the BEST way to handle the situation? A.CompTIA 220-701: Practice Exam D. Rush to finish the job. "Pass Any Exam. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. call the second customer and explain you are running late. Leave the current service call to make the next service call.

com Ac tua A.CompTIA 220-701: Practice Exam D. BNC D. RJ-45 C. C. Call another technician who has worked with this customer in the past and inquire about any prior issues. ST lTe Which of the following connectors are used on the end of a fiber cable? sts . Ask the customer if the technician can change the language. Windows Media Center C. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time.actualtests. Which of the following applications can be used? A. The current language on the workstation is the customers native language. Windows Defender B. RJ-11 B. B. Windows Narrator "Pass Any Exam.co m 134 . Change the language and complete the service call. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. Tell the customer that the operating system is corrupted and must be reinstalled. D. Explain that the issue can not be resolved because the technician does not understand the language. Any Time." . Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language.www. Which of the following options should the technician do NEXT? A. Windows Sidebar D.

" .com Ac QUESTION NO: 435 tua lTe sts . WindowsVista Ultimate C. Windows XPMedia Center D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A. Windows XP Professional B. Windows Vista Home Premium C.co m 135 . Hard drive failure C. Windows Vista Home Basic B. Pointing stick failure B. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam.actualtests. Memory failure D. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Which of the following is the MOST likely cause? A. WindowsVista Business D.www. Any Time.

B.www. gadgets. Task Manager B. a person who go through a corporations waste to see if they can use any of the information. hives. a worm that attacks multiple computers and memorizes each computers keystrokes. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A.actualtests. Sidebar Interface C. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. applets. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. D." .com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . icons. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. User Account Control D. C. C. B. Any Time.co m 136 . targeted email that is directed at a group of users so that it appears to be from a legitimate source. D. The printer was working fine Friday. Answer: C QUESTION NO: 438 A.

com 137 Ac A. 128MB graphics card C. Wrong type of paper is being used for this printer. B." .www.actualtests. a computer must meet which of the following hardware requirements? sts . After speaking with the user and examining the symptoms. Verify that all other computer components are operating normally. D. Replace the video card to confirm diagnosis. LCD monitor D. Any Time. Key fob C.CompTIA 220-701: Practice Exam A. Question the user to determine what has caused the video card to fail. 800MHz processor B. The printer drivers need to be rolled back to a previous version. Establish an alternative diagnosis. the technician believes that the computers video card has failed. B. C. Spooler service needs to be restarted. C.co m . D. Which of the following steps should the technician take NEXT? A. Too many pages are being sent to the printer at one time. Username B. 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Smart cards D. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. "Pass Any Exam.

which of the following will BEST fix this issue? .com Ac Answer: A tua A. Enter the Compatibility tab and select Disable Visual Themes. CONVERT. Enter the Compatibility tab and select Run in 256 colors. The Compatibility tab within an application shortcuts Properties B. D. Without changing Windows Vistas system-wide color depth settings. Select Disable Visual Themes. C.co m 138 .actualtests.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. Hard drive Answer: D "Pass Any Exam. Processor C. Right-click the applications shortcut and choose Compatibility. Any Time. Which of the following is MOST likely the issue? A. Case fan B." . B.www.EXE D. Select Run in 256 colors. Right-click the applications shortcut and choose Properties. RAM D. Right-click the applications shortcut and choose Explore. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. DOSKEY C. Right-click the applications shortcut and choose Properties. lTe sts A user owns older software that requires 8-bit color depth in order to run properly.

The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Event Viewer Answer: D QUESTION NO: 447 A.co m A technician is unable to log into a users computer after installing new hardware. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Safe Mode B. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. a computer is getting stop errors." . Debugging Mode B. Which of the following should be used to troubleshoot this error? A.www. Active Directory Restore Mode C.com 139 Ac A technician is working on a computer that has a virus downloaded on it.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Device Manager B. Any Time. Disable Automatic Restart . Last Known Good Configuration C. but the stop errors continue. Debugging Mode D. Last Known Good Configuration D.actualtests. Which of the following Advanced Startup options would BEST resolve this issue? . Telnet D. Dxdiag C. The technician has uninstalled the program.

Wattage and size B. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2. Any Time.actualtests. Last Known Good Configuration C. Safe Mode D. Electrostatic Discharge (ESD) C. Emergency Repair Disk (ERD) D." . Which of the following would need to be created prior to the installs? A. Resistance and size C. Which of the following would MOST likely cause the connection drops? A.www. The access point is next to a speaker B. Voltages and size D.CompTIA 220-701: Practice Exam A. Debugging Mode B.4GHz wireless access point that drops connections. Cordless phones D. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Restore Point B. Incandescent lighting "Pass Any Exam.co m 140 . USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A. Back up of the data C.com Ac tua lTe sts .

The largest cache that resides at the chip level.www. it will not delete.11n C.11b B. D. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.11 standards operates at a maximum speed of 11Mbps? A. Chkdsk B. The fastest cache that resides at the chip level. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing. C. The largest cache that resides outside the chip level." . Scandisk sts . Which of the following is the MOST likely reason? "Pass Any Exam. 802.com 141 Ac tua lTe A.actualtests. 802. The fastest cache that resides outside the chip level.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A.11g D. B. 802. Any Time.co A technician notices that a group of users are continuously searching their computers for the same files.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802. Defrag C. When the technician tries to delete the job. 802. Which of the following would BEST assist their searches? m . Indexing D.

The user submitted the job as a priority. Once a job is submitted to the queue it cannot be removed.www. Power cycle the printer. The job must be deleted using theprinters front panel. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. The technician does not have the necessary permissions. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy.co m . Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A.com 142 Ac A." . Send a test page to the printer. D. C.CompTIA 220-701: Practice Exam A. Some of the inkjets are clogged in the cartridge.actualtests. Gigabit Ethernet B. B. Which of the following is the MOST likely cause of the missing detail? lTe sts . This printer is not capable of printing such fine details select another type of printer. C. The printer is set in draft mode in the printer properties. Wi-Fi C. C. B. The printer does not support the font on the document. Any Time. Replace all of the print cartridges. Run an alignment page. D. B. D. Which of the following options would BEST help troubleshoot the problem? A. Infrared D. Bluetooth "Pass Any Exam.

" . Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A. 802.11n B. replace the printer and then print everything that was saved.key authentication .11b C. 802. Unplug the network printer and then replace with a new printer.www. Any Time. B.key authentication D.com Ac A technician must replace a network printer. C. Which of the following is the FIRST step the technician should take? tua lTe sts A. WEP withshareD. Save all print jobs. Notify all users before unplugging the printer. Delete all print jobs before replacing the printer.actualtests. 802. D. WEP2 withshareD. WPA withshareD.co Which of this following wireless security options is MOST secure? m 143 . WPA2 withshareD.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A.key authentication C.key authentication B.11a D. 802.

Which of the following is MOST likely the cause of this problem? A. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . The system cannot connect to the network. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. boot. The automatically restart feature in System Failure option is on.CompTIA 220-701: Practice Exam A. Any Time. Enter hard drive information manually into the BIOS. C.actualtests. C. convert B. "Pass Any Exam. msconfig D.bat. The hard drive is faulty and needs to be replaced. D. Enter hard drive information manually into theNtldr file. The system does not have enough free hard drive space. B. Enter hard drive information manually into the Boot. Enter hard drive information manually into the Autoexec.ini file.ini C. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. After installing the hard drive which of the following must the technician do NEXT? A.co m 144 . fdisk C. D.com Ac tua A. sysedit B. chkdsk D. B.www." .

On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. Any Time. B. CMOS battery is dead." . APM is off. Device Manager>Computer Properties C. D. Answer: B QUESTION NO: 470 "Pass Any Exam. The technician suspects an IRQ conflict.actualtests.co m . My Computer>Hardware>Settings D. BIOS>Power Menu>S11>Hibernate D. In which of the following can the technician go to review the IRQ settings? A. C. Device Manager>Power Options>Check-off the Hibernate box C.www. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. Which of the following is the MOST likely problem? A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive. Control Panel>Power Options>Hibernate tab B. Start>Run>Regedit B.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . BIOSis reporting a memory error. Hard drive is faulty.

Any Time.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. B. The workstation will power up if only a single drive is connected. Which of the following is the solution? A. The feed roller is defective. B. C. B.www. Windows XP Professional C. C. The workstation does not power up properly. Powersupplys fan is defective. Which of the following is the MOST likely cause? A. D.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. Windows Vista Home Basic B. Powersupplys fan is defective. The fuser unit is defective. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. D. The toner cartridge is defective. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts . Power supply wattage is too low. The pick-up roller is defective. Power supply is the wrong form factor.actualtests. C. Window Vista Home Premium "Pass Any Exam." . Power supply is the wrong wattage.co m 146 . Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. Power supply is the wrong voltage. Power supply wattage is too high. D. Power supply is the wrong form factor. Answer: A A.

DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A.CompTIA 220-701: Practice Exam D. Any Time. ECC C. Lower cost B. DLT D. DDR C.co QUESTION NO: 475 m 147 .com Ac tua lTe A." .www. SLI D.actualtests. Better cooling D. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A. UPS B. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . Error detection C. SLI B. Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam.

WEP keys B. MAC filtering D." .0 D. SNMP C. This method allows access to only computers that have specific MAC addresses.actualtests. but requires the last device to use a terminator? A.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. USB 2.co m . SSID broadcasts C. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A. Any Time. QUESTION NO: 480 "Pass Any Exam. IEEE 1394 C.com 148 Ac A.www. There is no IP filtering or DNS filtering. Parallel B. The use of an SSID cannot limit access even though it is used by all the routers. VPN B. FTP D. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts .

Network diagram to prevent damaging any cables "Pass Any Exam. Any Time.actualtests.hoc C. Worms D. Channel number C." .CompTIA 220-701: Practice Exam Two wireless access points are located near each other. High temperature warnings and cautions D. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A. Adware B. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. which of the following settings should be changed to prevent interference between the two devices? A. WEP key B. RFI B.www. Hazardous chemicals or compounds C. SSID broadcast ID D.co m 149 . EMI D.com Ac A. CRT C. AD. Slipping hazards or dangerous footing concerns B.

actualtests. Which of the following is a primary safety factor when using a soldering iron? A.co m . B. Check to the correct type of paper is being used. D. Static or ESD damage D. IEEE 1394 port D. Flash drive C. Replace communications cable. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Change the toner cartridges. Add additional memory to the printer. Voltage or shocks C. Any Time." .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . Which of the following is MOST likely having an issue? A. RF or wireless interference B.www. C. Touch pad B. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam.

co m 151 . which of the following features should they research? A. and several other items on their display.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. LCD monitor B.www. NIC D. because it has much lower crosstalk and interference in comparison to copper cables. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. CRT monitor C. . UTP C. Switch B. Fax machine C. calendar. Any Time. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. Which of the following devices is MOST likely connected to the other end of the cable? A. BitLocker "Pass Any Exam. They can span distances of several kilometers. RJ-11 D. Scanner D.actualtests. STP B. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A." . If they want to add more gadgets.

Any Time. and outcomes. Which of the following is MOST likely the issue? A. The system does not have enough RAM installed. C." .com Ac tua A. B. Sidebar D. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . Case fan B. C. The drives device driver needs to be updated. Which of the following troubleshooting steps is NEXT? A. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem.actualtests. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive.CompTIA 220-701: Practice Exam B. Document findings. B. Establish a plan of action to resolve the problem.www. Decoder software needs to be loaded. Defender C. Ask the customer what the issue is.co m 152 . actions. Answer: A "Pass Any Exam. Establish a theory of probable cause. D. Heat sink C. D. Power supply D. The sound card is not connected properly.

co A technician arrives at a customers location in response to a call. The BIOS need to be updated. and outcomes. C. The power supply has a loose connection.www. D. Verify full system functionality." . B. Establish a theory of probable cause. Which of the following troubleshooting steps is NEXT? A. Which of the following is causing this to happen? A. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . Answer: D QUESTION NO: 497 "Pass Any Exam. D. Verify full functionality and implement preventative measures. sts . Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. Any Time. actions.actualtests. B. The system is in hibernation mode.com Ac tua lTe A. Establish a plan of action to resolve the problem and implement a solution. Document findings. The keyboard is faulty. D. C. Test the theory to determine cause. actions. mouse movement and the power light is blinking. C. Ask the customer questions to identify the problem. Document findings. B. and outcomes.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan.

Answer: A Answer: D QUESTION NO: 500 On a Windows computer. C. A.co m 154 .heatsinks provide active cooling. D. Which of the following is MOST likely the cause for this problem? A. Ctrl + alt + delete then lock computer B.heatsinks provide passive cooling.www. Windows key + L C. D.com Ac A. B. C.actualtests. Fans must be directly applied to the cooled component. The operating system is corrupt. The technician needs to map the drive. Configure NetBEUI settings. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . Fans provide passive cooling." . Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. which of the following shortcuts can lock the computer without logging off the user? (Select TWO).heatsinks do not. Ctrl + alt + L "Pass Any Exam. Fans provide active cooling. D.heatsinks are not. B. The technician needs local administrative rights. tua A user purchased a TCP/IP laser printer. Print out a test page. Any Time. Download the latest drivers from the manufacturer. B. C. Fans are applied with thermal compound. The technician needs domain administrator rights. Configure the IP settings.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A.

com Ac tua lTe sts . A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. "Pass Any Exam. B. Answer: C Explanation: If the display of the laptop is not working. The monitor and laptop video cards are incompatible. the AC adapter for their older laptop quit working.www. then you can try to toggle the video output function key and plug in an external monitor to the laptop. Which of the following is the MOST likely explanation? A. The laptop BIOS was not updated to support external video. D. Which of the following is the MOST likely cause? A. Any Time. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. A CD. A hard drive with more than 4MB of free space B. Windows key + Alt + M Answer: A." . C. Windows key + alt + delete E. The function key was not pressed to toggle the video output.ROM drive C. QUESTION NO: 503 A user reports that during a business trip to Europe. The AC adapter was inserted in the incorrect port.co m 155 . which of the following must be available in the computer? A.actualtests.CompTIA 220-701: Practice Exam D. The video cable connecting the monitor is loose. A video card with at least 16MB of VRAM D.B QUESTION NO: 501 When installing the Windows XP operating system using RIS.

D. EFS C. A Remote Desktop session has been established on laptop. Change the display resolution to a lower setting. The mouse pointer software is corrupt. The sensitivity of the touch pad is too high. B. instead of seeing their desktop they only see their background graphic. B. C. lTe A user reports that when they are typing. The adapter was rated for 110-120 Volts. Which of the following will correct this problem? A. The adapter was rated for 220-240 Volts." . Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. Uncheck Extend my Windows Desktop in the Display Properties. Toggle the function key for the video display.com Ac tua A. D.CompTIA 220-701: Practice Exam B. PGP D. Adjust the refresh rate of the display to 72 Hertz. CHAP II Answer: B "Pass Any Exam. D. The adapter was rated at 50-60 Hertz. IPSec B. their pointer will randomly move about the screen or highlight words. Any Time. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. The laptop is near a source of EMF interference.www. C.actualtests. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . C.co Answer: C m 156 .

B. Perform a disk defragmentation.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A. Configure biometric authentication. Setup user profiles. D. Format the drive. C. Remove the control circuit board from the drive.www." . Which of the following steps would shorten the startup time? A. Store the drive next to a magnet for one hour. C. Run the defrag command on the system. Run a full anti-virus scan. Encrypt all local data files.co m Which of the following will improve the functionality of the OS immediately following a new installation? .CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. D. Any Time. After completing the initial configuration.actualtests. Physically destroy the disk platters. B. Install system patches. Install anti-virus software. Install network monitoring software and perform a trace. B. they notice the system takes a long time to display the desktop. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A. "Pass Any Exam. . D. which of the following MOST reliably prevents all data from being stolen? A. C.

B QUESTION NO: 513 A technician is troubleshooting a computer error. C. E. they called the OEM and identify the problem. The customer is using the laptop power button instead of the docking station power button. Answer: A. Read the application release notes. Create a restore point." . The laptop battery is defective and needs to be replaced.actualtests. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Launch the File and Transfer Wizard.www. Which of the following is MOST likely causing this? A. Boot the computer in Safe Mode. Answer: C QUESTION NO: 512 A. The customer can power up the laptop when using the power cord without the docking station.co m . Which of the following should the technician do FIRST after the problem is resolved? A. Call the department management to document the issue. The laptop power cord is being used instead of the docking station power cord. D. Run thechkdsk /f command on the system. Any Time. They have had problems installing this application in the past. C. D. "Pass Any Exam. Defragment the hard drive. B. C. Remove unneeded startup applications. lTe sts . Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. B.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. D. After initial troubleshooting. Decrease the size of the paging file.CompTIA 220-701: Practice Exam B. Which of the following steps should the technician take prior to installing the application? (Select TWO). The laptop has an electrical short in the power supply.

10 is an example of which of the following address classes? A. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam. It runs faster than the processor speed. C. It runs slower than the processor speed.actualtests. Post the solution on an online tech forum. Assigns IP address to the workstation B.0.CompTIA 220-701: Practice Exam B. D. Monitors sessions between two hosts C. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A.www.co m 159 .168. C. Document the issue and the applied solution. Class C D. It runs at processor speed. Provides a logical connection between a workstation and the network infrastructure D. B. Describe the issue at the next staff meeting." . Answer: B QUESTION NO: 514 The IP address: 192. It runs at half the processor speed.com Ac tua lTe sts . Any Time. Class B C. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. D. Class A B.

Useregedit to export the user data to the new system. Hubs only support TCP/IP protocols. A hub broadcasts all traffic to all ports. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. Hubs are limited to a bandwidth of 4Mbps. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B . and import it to the new system. Any Time.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. cached website credentials and desktop preferences. DLC E.co m 160 . In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system.www. IP Answer: C. TCP D. Use the USMT to export the data from the old system. D. A hub directs traffic between locally attached computers. A. From Windows Explorer.actualtests. C. D. copy the users profile from the old system to the new system. The customer has required all personal information be migrated to the new computer including favorites. C. B. Which of the following should they do NEXT? "Pass Any Exam." .CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). A. SPX B.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. B. NetBIOS C.

com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. Which of the following is the BEST option to solve this issue? A." .CompTIA 220-701: Practice Exam A. Which of the following is the MOST likely cause? lTe sts . Which of the following should the technician do? "Pass Any Exam. Update the drivers for the touchpad. C. While preparing the files for the disc burning. B. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. B. they can connect to the network. D. Update the drivers for the video card.co m . The laptops NIC needs updated drivers. D. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. Format the hard drive and reinstall the OS. Dispose of the monitor according to applicable environmental regulations. Answer: A QUESTION NO: 522 A. Lower the pointer speed in the Mouse Control Panel applet.actualtests. C. The laptop is not receiving enough power from the battery so the battery should be replaced. D. Disassemble the monitor to prepare disposal of parts independently. C. The power management settings on their laptop are set to disable the internal NIC. If they connect the AC adapter.www. the technician notices files that pertain to other employees. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. Discharge the CRT prior to disposal. Any Time. The laptop is not receiving enough power from the battery so a second battery should be installed. B. Dispose of the monitor in the trash.

Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. The technician needs to work on the issue but is distracted by the users mess. D.actualtests. Carry it with the protrusion on the back facing your body. Report the issue to theusers manager and return the next day to work on the issue. B." . The user is quite messy and has a lot of paper strewn about. D.co m 162 . Keep the files on the portable drive and then look at them later for confidential material. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. they cannot identify their username. D. D. "Pass Any Exam. Delete the files off the portable drive once they are finished burning the disc. Create a new account for the user. C. Call the person that wants the disc burned andask them if they can look at the files.com Ac tua lTe sts . Carry it by holding it upside down by the base. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. B. Which of the following should the technician do? A. Which of the following actions should be taken? A. Organize theusers papers into file folders. B. C.www. providing standard permissions. Carry it by using both the power and video cords for stability. Any Time. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. Follow thecompanys established guidelines to reset passwords. C. Reset the password for them and inform them of their username. Provide copies of the files to the people named on them. Tell the user that they will return later in the day once they have cleaned their desk.CompTIA 220-701: Practice Exam A. C. Carry it with the screen closest to your body. Schedule a later time to call them back once they remember their username. B. however.

B. Receive. Listen to callers concern without interrupting and being judgmental. Any Time. interpret. evaluate and respond. Receive. give first impression. Respond by asking the caller to slow down and repeat the concern twice. C. Receive. C. Open the case and determine the cause of the noise. put on hold. Attempt to replicate and verify the issue. Verify that the user has not made any OS changes. understand. D. put on hold and forward.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. Ask the caller to call back when they are in a better mood. and forward. D. A customer reports that when the computer starts up. Which of the following would be the MOST effective way to respond to this call? A. B.com Ac QUESTION NO: 529 tua Answer: B lTe sts . Which of the following should be the FIRST course of action? A. D. Receive.actualtests. it sounds like an airplane taking off. Answer: C "Pass Any Exam.www.co m 163 ." . ask for help and respond. Respond by informing caller to slow down and change their attitude. B. C. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. Check the BIOS for temperature changes.

Research online forums for assistance. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. The technician receives another incoming call from the technician's friend. Forward the customer to another technician in order to listen to the co-worker. Which of the following is the BEST course of action? A. "Pass Any Exam. 32 volts Answer: B A technician is on the phone with a customer. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. Which of the following is the BEST course of action? A. 12 volts C. Put the customer on hold just for a few minutes. B. Ask the customer's permission to put them on hold. Avoid the incoming call and call back later.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. D. Email the manufacturer with the details of the issue. D. C. 24 volts D. a co-worker asks the technician for assistance. Which of the following is the BEST course of action? A. 6 volts B.actualtests. Update the OS with the most recent patches. Any Time.www. At the same time.com 164 Ac tua QUESTION NO: 532 lTe sts ." . B. Forward the customer to another technician. Write down error code and ask for assistance. C. Answer: B QUESTION NO: 533 A technician is responding to a customers call.co m .

Reinstall the firewall software.actualtests. Document that disabling the firewall did not solve the issue and call another technician for assistance. the technician believes that firewall settings may be the cause. After speaking with the user. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. Use Windows Recovery Console to perform a repair installation of Windows. D.CompTIA 220-701: Practice Exam B. D. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. Which of the following troubleshooting steps should the technician take NEXT? A. Formulate another theory as to what might be causing the problem. Which of the following troubleshooting steps should the technician perform FIRST? A. C.www. Replace RAM modules and verify that all other system components are operating properly. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. Answer: D "Pass Any Exam. Any Time. however. disabling the firewall did not help the issue. B. Put the customer on hold just for a few minutes and assist the co-worker. D. Replace the workstations NIC. Replace the motherboard and perform a system restore. Contact the user to determine if any recent changes have been made to the computer. C. C. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue." . Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network.com Ac tua lTe sts .co m 165 . B.

Use a surge protector. D. Answer: D Answer: A While troubleshooting a problem on a users computer. The technician speaks with the user. Perform a virus scan and evaluate the results. B. a technician discovers content which they believe may be illegal. Delete all the illegal content from the user's computer. Ignore the content and complete the repair.CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. C. Use an uninterruptible power supply (UPS). Establish a theory as to what caused the changes to the computer. Report the situation to the appropriate authorities.actualtests. D. Any Time. Which of the following should the technician do NEXT? A.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. Plug the computer into a different power outlet. Install anti-spyware and run an initial scan. sts .com Ac QUESTION NO: 538 tua lTe A. C." .www. Which of the following describes the BEST course of action? A. B. Insist that the user immediately delete the content. Answer: B QUESTION NO: 539 "Pass Any Exam. Which of the following can the technician recommend? m QUESTION NO: 537 166 . C. Use a signal attenuator. Report theusers story to management and wait for further instructions. D. B. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows.

C. A corrupt software driver B. Answer: C QUESTION NO: 541 A. random characters? A. Notify the customer about their stolen data. Which of the following is the BEST course of action? A. For backup purposes and if the technician deems it necessary. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. Report the situation to appropriate authorities. Any Time. DDR3 B.actualtests. Ignore the situation so as to avoid workplace conflict. For backup purposes and with thecustomers permission. When is it appropriate to make copies of a customers confidential data? A. D. C. Confiscate the co-workers personal storage media. B. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. Excessive humidity C. D. It is never appropriate to copy acustomers data. resulting in the need for continuity chips in otherwise unused slots? lTe sts . It is not appropriate unless the content is public knowledge. RDRAM C." .CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. from computers which are in for repair. B. DRAM D.com Ac tua Which of the following RAM types requires that all available memory slots be filled. A low toner cartridge "Pass Any Exam.www.co m 167 .

Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application.actualtests. HTTPS C. which of the following hardware components needs to be installed? sts . B. QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. HTTP Answer: A "Pass Any Exam. WEP B. Any Time. TV tuner card C. Windows XP Professional." . WindowsVista Ultimate.co m 168 . Windows XP Home Edition. D.CompTIA 220-701: Practice Exam D.com Ac tua A. Video capture card lTe If using Windows Media Center.www. C. Windows 2000. Docking station D. WAP D. KVM switch B.

co m . Any Time. L2 cache B. WPA D. Although Windows XP lets you format only up to 32GB but can read larger volumes. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. Which of the following components should the technician replace? A." . 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB.www. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. 32GB C. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. 16GB B. System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. 1024GB D.com 169 Ac tua lTe sts . CMOS battery C. Processor D. SFTP B. WAP C.CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A.actualtests.

Devices by type B. C.co m 170 . which of the following ports is used for Remote Desktop (RDP)? A." .D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. Passive C. 110 C. Liquid D. Check the wireless card to be sure it is seated correctly.www. 3389 Answer: D "Pass Any Exam. 80 B. Active Answer: D QUESTION NO: 552 By default.C. Check the software for a complete install. Any Time.com Ac tua lTe sts . RAM capacity C. I/O address ranges E. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). Check to see if wireless is turned on.CompTIA 220-701: Practice Exam A. 2335 D. Check the wireless card for antenna connections. A. D. B. Heatsink B. Hidden devices D. Mapped network drives F.actualtests. Explanation of error codes Answer: A.

co m 171 . 25 C. Wireless card C. Multimedia B.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers. SATA D.actualtests. NIC B. Any Time. is used for Telnet? A. by default." . Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. 80 D.com Ac tua QUESTION NO: 555 lTe sts . Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam. TV tuner C. 23 B. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. Capture D.www.

TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. HTTP C. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. Memory C.CompTIA 220-701: Practice Exam A. Bridge B. Last Know Good Configuration D. WAN B. but the motherboard needs an update. VPN D. Enable Boot Logging C. Any Time. Crossover cable "Pass Any Exam. Safe Mode with Command Prompt B. Operating system B. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A.www. Router C. Which of the following must the technician update? sts .com 172 Ac A. Which of the following would be the BEST recommendation to the customer? A." . The technician has determined this can be done. Firmware D.co m .actualtests.

Send the drive to a data recovery company. Use the Safely Remove Hardware icon in the Control Panel. D. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. Unplug the device from the computer.www. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. D." . B. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away.co m Answer: A 173 . D. C. B. try and keep the same password so the customer can always remember it. Turn off the power to the USB device first then the computer. Which of the following should the technician do? . a technician should advise the customer to: A. C. try not to use numbers in the password. Any Time. Use the Safely Remove Hardware icon in the System Tray.com Ac A. C. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A.CompTIA 220-701: Practice Exam D. change the password frequently. B. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data.actualtests. Answer: A "Pass Any Exam. use their telephone number as the WEP key.

rightclick on the desktop. B. create the folder in My Documents then click and drag the new folder to the desktop. The monitor driver version C. select new. If the monitor has been degaussed recently B.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A. The power to the external displays docking station D." . The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. Improved performance B. use the run command and type folder.co m 174 . Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station.www. C. and select folder. Improved registry settings D. create the folder on a flash drive and then click and drag the new folder to the desktop. D.actualtests. Any Time. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. Which of the following is the FIRST item to check? A.com Ac tua QUESTION NO: 565 lTe sts . Improved security features C.

Boot the unit in Safe Mode by pressing F5. D. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. Boot the unit in Safe Mode by pressing Ctrl/Esc. Which of the following is the FIRST step the technician should take? A. Which of the following is the FIRST action the technician should take? lTe sts . The technician tries to boot the computer with the Windows CD in the drive. however. Boot into setup/BIOS and check the Graphics options.com 175 Ac A. tua A technician wants to reinstall Windows operating system on a notebook computer. press F8 and select Safe Boot. press F8 and select Last Known good configuration. "Pass Any Exam. B." . Have the user power off for five minutes then restart the system. Any Time. When WindowsStarts. The technician explains this is a: A. B. website that does not require a password to log in. popup advertisement that has been blocked. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser.actualtests. D. Boot into BIOS and check the hard drive status. Boot into BIOS/Setup and update the BIOS. C. B. C.co m . website where cookies are required. Have the user check external drives for media. Run a check disk operation on the hard drive. D. B.www. When Windowsstarts. the computer boots off the installed operating system on the hard drive. C. Boot the unit in Safe Mode by pressing F8.CompTIA 220-701: Practice Exam A. Boot into BIOS/Setup and change the boot sequence. C.

Unplug and then re-connect all cabling to the components. C. secure website. Any Time. Ask the customer how the laptop is being used when it reports the error. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. Check the System Event log for over temperature entries. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. Which of the following is the BEST course of action to take? . Enable print sharing from the main computer. Remove the battery and run the laptop on the external power supply. Ask the customer what is occurring when the display is lost. D.0. B.co m Answer: A 176 .1.www. D. Set the printer to DHCP. Update or reinstall the display driver.CompTIA 220-701: Practice Exam D. Which of the following would be the NEXT troubleshooting step? A. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning.com Ac tua A. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. D. B.0. Run the computer until the error occurs then find where the source of the heat is. C.actualtests. Check to see if the monitor and computer are powered by a UPS. Answer: C "Pass Any Exam." . Set the IP address to match the gateway address. Configure the printers IP to 127. C. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. B.

co m 177 . but only in monochrome.actualtests. B. have each user remove and re-install the printer to update the driver. The NEXT step to evaluate the problem is to: A. Remove the power and check the position of the jumpers on the motherboard. The technician knows the print server had maintenance done over the weekend that included driver updates. power cycle the printer to update the driver. flash the firmware on the printer to match the new driver. D. cycle the power on the printer and observe the boot process. Consult the maintenance manual for the error code. Check the quick setup guide for BIOS settings. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue.www. D. Any Time. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. C.com Ac tua lTe sts . B. B. Answer: B QUESTION NO: 576 "Pass Any Exam." . pauses and then repeats. The technician arrives and finds the printer is online but there are not any lights on the network card. power off the printer. C. The NEXT action would be to: A. check the printer properties on the server. Which of the following is the BEST course of action to determine the cause? A. D. have the customer clear the print queue and reboot. check the printer for paper jams in the path. Replace the video card because there is no display. replace the network card in the printer. C.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times.

Computer Browser "Pass Any Exam. WPA2 B.actualtests. WEP C. Biometric authentication Answer: D QUESTION NO: 578 A. WPA D. Smart card authentication C. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. WPA. Which of the following Windows services is not starting during boot? A.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts .CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. Which of the following security technologies is this considered? A. Password authentication B. Any Time." . Standby B. Hibernation C. WPA encryption D. Sleep D.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart.co m 178 .www.

check the video cable from the monitor to the PC. Turn the monitor on/off.co m . Northbridge B. try turning the monitor on/off. BIOS "Pass Any Exam. Check the video cable from the monitor to the PC.actualtests. The technician on call determines that the PC is powered on and is not in standby mode. Answer: C QUESTION NO: 581 A. DMA controller D. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A. reseat the video card. reseat the video card in the PC. C. Southbridge B. check the video cable from the monitor to the PC." . Print Spooler D. Turn the monitor on/off. check the power cable on the monitor. check the power cable on the monitor.CompTIA 220-701: Practice Exam B. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. Any Time. try turning the monitor on/off. D. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. BIOS C.www. Add Hardware Wizard C.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . Reseat the video card. B.

Which of the following is the NEXT troubleshooting step the technician should take? A. Check the power supply for voltage output.CompTIA 220-701: Practice Exam C. D. Southbridge C. C. CMOS D.www. Any Time. Northbridge B." . BIOS D.com Ac tua lTe sts . B. Northbridge B. Southbridge D. Replace the power button. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed. Answer: A "Pass Any Exam.co m 180 . Check the power outlet to verify it is supplying power. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet.actualtests. Verify that the power button is plugged into the motherboard. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. DMA controller C.

CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A. It was working fine yesterday. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . The technician can ping the users workstation and the printer.actualtests. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. Slot A Answer: A A. B. Case open switch D. The printer is no longer the users default printer. D. 775 C. 478 B. Port triggering C. Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). Biometric password B. C. Any Time. The printer has corrupt drivers.co m 181 ." .com Ac A user reports that they are suddenly unable to print to a network printer. 959 D. The printer has a faulty NIC.www. The technician can also print a test page from another workstation. Theusers workstation has a faulty NIC. "Pass Any Exam.

Disable all file shares. B. C. Which of the following is the FIRST thing the technician should do? A. SODIMM D. PCI express C. Update the virus definitions and start a scan for viruses. D. DDR2 E. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet.CompTIA 220-701: Practice Exam A. B. Turn off the firewall. Assign a password complexity policy. Verify when the last time the computer was working correctly was. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. Turn on Automatic Updates." .actualtests. they do not want the updates to interfere while they are working. Set automatic updates to download only. D.co m .www. C. however. Update the network device drivers.E QUESTION NO: 590 When troubleshooting an issue with a customer.com 182 Ac tua lTe sts . Dual-core Answer: A. Which of the following is a best practice? A. Unplug the PC and put on an anti-static wrist strap. Multi-core B. "Pass Any Exam. Which of the following should be selected to BEST meet the user's needs? A. B. Inform the customer of how long it might take to resolve the problem. C. Update the antivirus definitions. Any Time.

Check the print queue. Username/password B. C.www. D. Set automatic updates to download and install.com Ac tua A.co m 183 . Check the network connections. Which of the following is the FIRST thing a technician should check? sts .actualtests.CompTIA 220-701: Practice Exam D. Any Time. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Check power on theusers laptops. FAT32 "Pass Any Exam. WPA D. Fingerprint scanner C. B." . Check the domain print server. FAT16 B. HPFS C. NTFS D. Which of the following file systems should the technician select? A. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A. lTe Several users report their print jobs did not print to the local shared printer.

Jumper settings D.actualtests. B. Firmware settings C.www.co m . BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. C. The problem is related to large files being deleted. Where should the technician make the necessary boot order changes? A. Task Scheduler Wizard D. D. Any Time. The technician needs to change the computers settings to boot from a recovery CD. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Check the disk for scratches. Check the CMOS battery. Motherboard settings B. Answer: A After several months users report that their computer runs slower.com 184 Ac QUESTION NO: 598 tua lTe sts . Task Manager B. Backup Manager C. Check the boot order in the BIOS. Check for incompatible hardware. How should the technician troubleshoot this issue? A." . Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. a technician notices that the software hangs during the hardware detection phase.

Check the printers BIOS. select Properties B. ATX B. C. Add Hardware Wizard. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. Check the manufacturer's website. Right-click My Computer icon. Right-click Start menu. B. An asynchronous modem C. Right-click System Tray. Any Time." . The installation CD is not available.com Ac A. D. A network interface card B. AT C. A cable modem D.actualtests. select Properties D. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. select Properties C.co m 185 . Check the USB port.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. Which of the following is the BEST solution to locate the correct drivers? A. PC/XT "Pass Any Exam.www. Right-click My Network icon.

NTP B.co QUESTION NO: 604 m . SMTP D. Manually on the printer C. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. Any Time. PPTP C. From the printer properties page D.www. From theprinters drivers B. NNTP B.actualtests. ACL Answer: A QUESTION NO: 603 When a job fails to print. where would a technician go in Windows to print out a test page? A.CompTIA 220-701: Practice Exam D." . From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. RDP D.com 186 Ac tua lTe sts . LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam. TELNET C.

" . Half duplex B. Switch B. Router D.com Ac tua A. Hub B. Port mirroring C.actualtests. Hub C. Hub Answer: D "Pass Any Exam. Bridge D. Any Time. Modem C.www. Modem C. Router D. Full duplex D. Modem lTe Which of the following network devices interconnects networks together? sts .CompTIA 220-701: Practice Exam A.co m 187 . Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Switch B.

A local printer has a small footprint and cost less money than a network printer that has a large footprint. while an inkjet printer fuses the image to the page.www. D. and impact printer? A. Ink jet printers are safe for the environment. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. D. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. The writing element B.co m 188 . The power supply D. inkjet. C.com Ac Answer: D tua lTe sts . The interface Answer: A "Pass Any Exam." . B. Laser printers use toner. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. B.actualtests. Any Time. C. while the inkjet printer can only use ink cartridges. The control panel C. Laser printers melt the image onto the page. Laser printers fuse the image to the page. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. while an inkjet printer sprays the image on the page. A maximum of two computers can share a local printer verses unlimited users can share a network printer. while laser printers can be harmful to the environment. thermal.

D. BTX B. which of the following is the minimum default resolution setting that Windows XP supports? A. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors.com 189 Ac tua lTe sts A. which of the following provides the MOST room for effective cooling? A. The application used to create the document is incompatible with the printer." .www. but the printer does not print the job. A print job is waiting in the print queue. D. C. customer's personal files and professional data. Outdated or corrupt print driver. 800 x 600 "Pass Any Exam. Any Time. Printer configuration is incorrect. B. C. equipment from abuse and misuse.actualtests. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution. company's intellectual property and proprietary information. NLX D.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . .CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. B. 640 x 480 B. ATX C. person who would be directly affected in the case of a breach. Which of the following may be the cause? A.

Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. solid state drive. C. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. DVD/RW drive B.actualtests. CGA's resolution was 320 x 200 ." . the number of partitions across multiple hard drives. QUESTION NO: 617 A CD drive is a type of: A. EGA's was 640 x 350.www. optical drive. B. D. network drive. B. Answer: A "Pass Any Exam. hot swappable drive. SODIMM D.co m 190 . SD flash drive C. 800 x 640 D. number of installed hard drives. D. and SVGA resolution is 800 x 600. C. the back up tape drive configuration.com Ac tua lTe sts . how data is distributed between multiple drives.CompTIA 220-701: Practice Exam C. Any Time. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A.

CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. equal or greater than the original power supply wattage.actualtests. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly.www.3 volts of power to the computer. Automatic voltage detection between 110 and 220 voltage is provided. B. D. equivalent to the original power supply wattage. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. DIMM chip B." . C. Two processors installed on the motherboard D. Thermal grease between the processor and theheatsink "Pass Any Exam. Thermal grease between the processor and the fan C. Thermal grease between the fan and theheatsink B. The addition of 3. The computer can run faster because of the larger power source. D. it must have which of the following? A. B. equal or lesser than the original power supply wattage. Automatic integrated surge protection is provided through the upgrade. tua On a desktop computer. AGP slot D. IDE drive C.com 191 Ac A. auto sensing from 100 to 240 Volts. C. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts .co m . it is important for the output to be: A. Any Time.

Answer: A When installing a barcode scanner on a computer. The scanner must be configured to read the code(s) desired.actualtests. Any Time.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. The scanner must be installed between the PS2 mouse and the computer. The barcode scanner should be set up in the computers BIOS. The flatbed scanner must be removed.com Ac QUESTION NO: 626 tua lTe sts . Hyper-threading technology D. "Pass Any Exam. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed. B. C. the computer must be equipped with which of the following? A. The OS will have to be reinstalled.www. C. Double the clock speed on a 32-bit processor B. D. Which of the following statements is MOST likely true? A.co m 192 . Hyper-V technology C. The computer will overheat. B. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). The memory speed will decrease. which of the following should occur? A. D." . The computer will not pass POST.

A PCI card is not correctly seated.ini file.com 193 Ac A. A." . B. Windows has a corrupt boot. Inkjet D.CompTIA 220-701: Practice Exam A. E. To allow LAN/WAN switching Answer: A. D.B QUESTION NO: 630 The user states the desktop computer is very noisy. The CRT display has failed. Which of the following is the possible cause? (Select TWO). tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. To provide additional software security to the laptop D.co m . Hard drive "Pass Any Exam. Cooling fan C. CPU B. Which of the following could be contributing to the noise? (Select TWO).actualtests. Any Time.www. A memory chip is defective. To provide additional USB ports for the laptop E. C.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. Duplex C. Laser Answer: A QUESTION NO: 629 Answer: A. To allow peripheral devices such as a monitor to remain attached B. sts . To allow additional power to be available to the laptop when docked C. The power supply is not connected to the system board. Impact B.

Motherboard E. B. and personally contact the owner to update on the status of the repairs. asks to have a single-connection that will carry video and audio to and from the PC. D. Which of the following technologies is capable of this functionality? A. The repairs go as planned. D. the owner would probably not want to be bothered during the work day." . C.CompTIA 220-701: Practice Exam D.actualtests. Document the work done at the firm and leave the company owner a voicemail.co m Answer: B . Document the work done at the firm. Memory chip Answer: B. Call and/or email the owner the status of the repair and answer any remaining questions they might have.www. Boot from Emergency Boot Disk. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. QUESTION NO: 632 A. Boot to Last known Good Configuration. Any Time.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. DVI-D "Pass Any Exam. relaying details of the repair to save the technician time. Boot from LAN. Which of the following would be the BEST course of action for the technician to take? sts . leave a copy for the company owner. ask one of the assistants at the company to contact the owner. Document the work done at the firm. and due to space constraints. Boot in Safe Mode.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. B. C. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater.

DVI-I C.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B . Mini-PCI card B." . Memory has to be installed in same speed and size modules. B. C.1 D.co m 195 . Keep the hard drive within acceptable temperature ranges. "Pass Any Exam.com Ac A. C.www. in marked matching slots. PC card 7. VGA D. D. which of the following is true? A. Memory has to be installed in matching pairs. Keep thenorthbridge chip within acceptable temperature ranges. Express card C.CompTIA 220-701: Practice Exam B. Any Time. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory.actualtests. The motherboard jumpers need to be properly configured. PC card 8. using chips equal to or larger than 1GB in size. Keep the processor within acceptable temperature ranges. B. Keep the power supply within acceptable temperature ranges. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A.

B." . Use Windows built-in Disk Management utility and format the disk. Run a high powered magnet over the drive several times. Which of the following would be the MOST cost effective cable to choose? A. D. UTP B. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. Any Time.co m Answer: A 196 .CompTIA 220-701: Practice Exam D. Memory has to be installed in marked matching slots. Fiber D. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. Use a multi-pass third party formatting utility.actualtests. Satellite D.www. the company is being forced to run the lines along power wiring and overhead lighting. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? . Fractional T1 C. WiMAX B. C. Coaxial C. STP Answer: D "Pass Any Exam. Reformat the hard drive.com Ac tua lTe A. Due to limited ability to conceal cabling within walls. using at least five passes.

Security Center B.www. Windows 2000 Pro C. One B. Windows Vista Home Premium Answer: A. Which of the following operating systems currently include this functionality? (Select TWO). Four D. Two C. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Any Time. WindowsVista Ultimate B." .CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A.co m . Fuser "Pass Any Exam. Windows Defender D. A.com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts .C QUESTION NO: 642 A. WindowsVista Business D. Windows XP Professional E. Device Manager C. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A.actualtests.

5 D. ping f 189. 100Mb B.CompTIA 220-701: Practice Exam B. by design. regedit D. ping v 10. Any Time.68.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A.122. ping a 192. 10Mb D.co m .actualtests. msconfig B.10. can run at which of the following modes? A. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) .www.18.11 B. ping t 172.168. "Pass Any Exam. edit C.16. Full duplex C. Liquid ink Answer: C QUESTION NO: 644 Network hubs.5 C.com 198 Ac tua lTe sts . Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A.1. Ribbon C. Toner D." .0.

MSCONFIG was used to enable the computer services. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted." . MSCONFIG was used to execute the system. The physical printer online light is lit. Which of the following is the MOST likely cause of the issue? A. MSCONFIG C. The BIOS revision is the latest version.www. C.co Which of the following utilities is used to perform a baseline on a hard drive? m .ini file. the operating system will only recognize 1GB of RAM. The monitor is not plugged into the video card. MSTSC D. Upon power on.com 199 Ac A technician is adding RAM to a PC. D. C. MSIEXEC . MSCONFIG was used to disable the computer services. no errors are reported and the data cable is connected.actualtests. MSCONFIG was used to execute the win. The PC BIOS does not support the new RAM size. B. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing. Which of the following choices is MOST likely the cause? tua lTe sts A. Any Time. D.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. The RAM has been inserted backwards in their slots.ini file. B. Which of the following is the MOST likely "Pass Any Exam. PERFMON B. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A.

Computer Management B. Any Time. D. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A. System Information D. C. ipconfig 127. B. The Use Printer Offline option is not checked. Component Services Answer: A "Pass Any Exam.0. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.1. My Computer C.com Ac tua lTe sts . Control Panel B.co m 200 . ping 128. ping 127. The Printing Preferences has been changed in Printer Properties. Device Manager D.1 C.www.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A.0 B.CompTIA 220-701: Practice Exam cause of this problem? A. Performance Logs and alerts C.0. localhost 128. The Use Printer Offline option is checked." .0.actualtests.0.0. The Print Processor has been changed in Printer Properties.0.1 D.1.

Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A. Startup Menu C. Device Manager C.co m 201 . Control Panel D. Performance Logs and Alerts D. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Computer Management C. Any Time.actualtests. Component Services D.www.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A.com Ac tua lTe sts . Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A. Device Manager C. Performance Logs and Alerts B. Computer Management B. System Tray "Pass Any Exam. Computer Management B." . Performance Logs and Alerts D. My Computer B.

co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . System Properties C. Task Manager D. Power Options "Pass Any Exam. Task Manager D.com Ac tua lTe sts A. System Information C. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A. cmd B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A.actualtests. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A." .www. msinfo32 D. dxdiag C. System Configuration B. Any Time. System Properties B. System Information .

1.co m 203 . Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A. Power Options B. 172.168.168. 122.CompTIA 220-701: Practice Exam B.168. Event Viewer C.1.1. 4.www.actualtests. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A. Hardware Wizard D. Simple File Sharing B. 192. Hardware Wizard D." .1 D.100 C. Any Time.10.100.com Ac tua lTe sts . Hardware Wizard D. Simple File Sharing C.1 B. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A. Performance C.1 Answer: D QUESTION NO: 665 "Pass Any Exam.

com Ac tua lTe sts .www. 8 B. 26 D. Any Time. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A." . 26 D. 12 C. 64 Answer: C "Pass Any Exam. 26 D. 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 63 D. 8 B. 16 C.actualtests.co m 204 . 10 B. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 12 C. 10 B. 10 C.

co m .www. keyboard. and mouse. CPU "Pass Any Exam. The battery is full and the laptop is plugged in.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A.11b D.actualtests. and that it gets unusually hot. Allows multiple users to have access to a central gateway. and there are no error codes or beeps. Which of the following components is the MOST likely at fault? A. 802. 802. B." . 802. Modem D.11g B. D. Router B. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. Allows multiple computers to communicate with each other in a network. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts . Any Time.com 205 Ac A. Connects multiple users to one computer.11n C. Connects multiple computers to one monitor. C. 802. DSU C. Fan B.

Battery D." . RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A.www. Produces unsolicited advertisements via pop-up messages lTe sts . ESD strap C. Any Time. MSDS D. Logic bomb Answer: B "Pass Any Exam. Cable ties B. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Unsolicited mail that is sent electronically C. Spam D.com Ac tua A. Collects user and program information usually for malicious purposes D.CompTIA 220-701: Practice Exam C. Trojan C.actualtests. Worm B. Code that waits for a specific response before activating B.co m 206 .

Any Time. "Pass Any Exam.actualtests. Disable in the BIOS.www. WindowsVista Business C. C. Virus B. WindowsVista Premium D. LAN D. Worm C. Safely Remove Hardware Function. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A. Windows Vista Home B. Unplug from the USB port.com 207 Ac tua lTe sts ." . B. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. Adware D.co m . VPN C. WAN B. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A.

A complete restore of the hard drive D. Start> Run> typecmd > ipconfig C. Restart the OS. Establish a theory of probable causes of the incompatible driver D.com Ac tua lTe A. A record of the administrative passwords C. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible.www. Document findings. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A.CompTIA 220-701: Practice Exam D. Escalate the problem to the next higher tier support shop C. Start> Run>typecmd > nslookup B.co QUESTION NO: 681 m 208 .actualtests. Cycle the power to ensure that thent driver works B. Any Time. Start> Run>typecmd> dir D. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. An established recovery point B." . Which of the following is the FINAL step that should be performed? .

254.1. B. Any Time. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. Suggest they move computer around.0. 192. Shut down C.168.co m 209 . The laptop also needs to be able to resume quickly from this mode.actualtests. 169. however. D.255. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts .1 C." . WiFi Card "Pass Any Exam. NIC B. C. Check to see if the NIC is functioning.www. Which of the following should the technician do? A.127 B. 127. Stand by B. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A.10. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity. 255.com Ac tua A technician wants to configure a Windows XP Pro laptop. Check thatWiFi is enabled.CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before. they are not receiving any WiFi signals.255 Answer: D A. Ask if they have a modem.0.255. Hibernate D.1 D.

Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. lTe sts A week ago a technician completed several upgrades for a business. Right click on the print job and select cancel. D." . The customer had the laptop working properly all day in a docking station setting. Email an assistant at the business to see if they are satisfied with the services rendered. Email the business owner and offer discounted services for the next system upgrades.www. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. Question the customer to determine if they are using the embedded keyboard for the first time. Bluetooth D. inquiring how the systems are running and offering any additional assistance. "Pass Any Exam. Which of the following is the NEXT action to take? A.actualtests. Contact the customer with a follow-up call. The technician has not heard back from the client. D. Right click on the print job and select resume.com 210 Ac tua A. Which of the following would be the BEST course of action to take? .co m Answer: B . Right click on the print job and select properties. inquiring when the next system upgrades can be started and offer discounts. Any Time. Contact the customer with a follow-up call. C. B. B. C. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. Right click on the print job and select restart. B. C. but is now attempting to use the laptop's embedded keyboard. Have the customerrestart the computer to reset the keyboard for the customers profile.CompTIA 220-701: Practice Exam C.

www. /v C. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A. Where would be the proper place to configure this? A. BOOT.co QUESTION NO: 691 m 211 . /b D. /r B. Check the keyboard drivers in Device Manager and reload if out of date. Switch B. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? .actualtests. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam. Bridge D.INI file C. PXE Boot Rom B. Modem C. Any Time." . BIOS D.com Ac tua lTe A.CompTIA 220-701: Practice Exam D.

Which of the following is MOST likely failing? A. Processor B. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . RAID 5 D. RAID 1 C." . RAID 5 D. Any Time. RAID 10 "Pass Any Exam.www.co m 212 . RAID 1 C. Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size.com Ac A. RAID 0 B. CPU Fan C.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A. Optical Drive D. RAID 0 B. RAID 5 C. Which of the following RAID arrays is the technician using? A.actualtests. RAID 1 B. RAID 6 D.

ST D.www. RG-6 C.com Ac tua lTe sts A. UTP . Coaxial D. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. Any Time. CAT6 C. Fiber B. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). Fiber C.co Which of the following cable types contains a foil shield inside the jacket? m 213 . The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. RJ-45 B." . STP D. STP B.actualtests. especially Ethernets "Pass Any Exam. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector.

CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A.www.co m 214 . Satellite C. Any Time. Coaxial B. 802. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A. RJ-11 B. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A. Bluetooth "Pass Any Exam. UTP C. DSL D. BNC C. Fiber D.com Ac tua lTe sts . ST D.11a B. 802." .actualtests.11g D. Fiber B. RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A. 802.11n C.

Adware D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Spam D. DSL B." .com Ac tua lTe A. Botnet C.actualtests. Adware sts . Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A. Spyware B. Spam C. Fiber D.co Which of the following computer infections allows several computers to launch attacks against a network? m 215 .www. Any Time. Botnet B. Cable C. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam.

without actually installing it on the workstation? A.co m 216 .com Ac tua lTe sts QUESTION NO: 709 . Uninterruptible power supply C. Botnet D. Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Adware C. Spam B. Internal hard drive D.CompTIA 220-701: Practice Exam A. Surge protector D.www." .actualtests. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Worm D. Power strip B. Spyware C. CD B. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. Floppy C. Network Answer: A "Pass Any Exam. Any Time. Spyware B.

co m 217 . 800Mbps. AT D. FTP B.ROM drive C. USB thumb drive D. IDE hard drive B. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. C. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. Micro ATX C. D. 400Mbps. Any Time.actualtests. 480Mbps.com Ac tua lTe sts . POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. B." . DVD. 12Mbps.www. SMTP D. HTTPS C. ATX B. "Pass Any Exam.

20 or fewer D. 15 or fewer C.actualtests. Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. In addition. 6/12 Volts DC or 12/24 Volts DC D. Increases length of cable D. 10 or fewer B. Any Time. Fire resistant B.com 218 Ac tua lTe sts . 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A.co m . AC or DC Voltage C.www. Lower latency C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. 110/120 Volts AC or 220/240 Volts AC B. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access. the customer reports the NIC link lights for that computer are not on." . Which of the following could be the problem? "Pass Any Exam.

Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. Re-install the OS. Boot Mode B. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers.com Ac tua lTe sts Explanation: To troubleshoot this problem. B. D. . Which of the following is the NEXT step? A. the technician notices a yellow exclamation mark in Device Manager. D. Safe Mode D. Join the computer to the workgroup. you should update the device driver. NTOSKRNL "Pass Any Exam." . Network server is not working. B. Where can the technician locate the NTLDR files? A.www.co m 219 . Remove and replace the network card. Update the device driver. Any Time.CompTIA 220-701: Practice Exam A. Enable Boot Logging C. Updating the device driver may help when an installed device isn't working properly. C.actualtests. Which of the following boot options will accomplish this? A. Switch is not working. Firewall is not working. Answer: D QUESTION NO: 719 After installing a network card. C. Internet site is down.

C." . Which of the following is the NEXT step to troubleshoot the issue? sts . POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. but there is no video.INI D. B.co m 220 . B. Answer: A "Pass Any Exam. NTDETECT. NTLDR C. Replace the LCD. Upgrade the video card.SYS B. D. Replace the battery. Replace the power button. lTe A technician is troubleshooting a laptop. OS installation disk C. Remove the battery. Change power outlets. BOOT. C. which of the following is the FIRST process that runs? A. When the laptop is plugged into an outlet it starts.com Ac tua A.COM Answer: B QUESTION NO: 722 When a computer is turned on.SYS D. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start. Connect the laptop to a monitor.actualtests. Upgrade the memory.CompTIA 220-701: Practice Exam B. Any Time. CONFIG. D.www. Which of the following is the BEST solution? A. IO.

com 221 Ac tua lTe A. sts . Check the manufacturer's recommended settings. D. C. Check the USB settings for the drive. Which of the following is the MOST likely issue? A. Any Time. Check if the drive is properly plugged in. The system is overheating. The power-management console C.actualtests. Which of the following could be the issue? A." .www.co A technician installs a new CD. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down. "Pass Any Exam. The OS is not installed. The technician powers on the laptop and the drive is not detected.ROM/DVD player into a laptop. The RAM is not seated properly. Check to see if a disk is present in the drive. The MBR B. Which of the following should the technician do NEXT? m . D. The AC/DC adaptor D. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). C. Additional memory needs to be installed. B. B.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed.

communications in both directions one at a time. acquire unauthorized information to achieve a goal.www. Insulting the subject to motivate a response C." . Answer: D "Pass Any Exam. Answer: A QUESTION NO: 730 Where is the power on password stored? A.co m 222 . Asking passive aggressive questions E. to test sociological boundaries with in the company. communications in both directions simultaneously. System RAM B. B.CompTIA 220-701: Practice Exam A. printing on both sides of paper one at a time. B. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. C. D. D.actualtests. C.E QUESTION NO: 729 Social engineering is used to: A. printing on both sides of paper simultaneously.com Ac tua lTe sts . CMOS ROM C. to perform a technical risk assessment of employees within the company. engage in harmless communication. Flattery Answer: C. Any Time. Requesting public information B. Hard Drive D. Assuming a position of authority D.

actualtests. B.www. Port 23 C. Port 21 B. C. tua lTe sts . Port 110 "Pass Any Exam. It retrieves email from the mail server. Port 25 D. A tool that allows a workstation to tell the network that the workstation is present. A tool that allows a user to connect to other computers.com Ac A. Port 23 C. It holds a log of the last three passwords used. A tool that tells a user of the workstation that they have exceeded their memory quota. Port 21 B. B. Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. by default? A.co m 223 . C." . It pings a workstation from a remote server. Any Time. A tool that allows a user to use the workstation as a telephone through the network.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. It blocks popup ads. by default? A. D. D. Port 25 D.

Excessive movement between system memory and virtual memory. Wireless router B. A recognized method of disposing hard drives that contain sensitive data.actualtests. Any damage to a hard drive caused by an intention or unintentional jolt or movement. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). The user described the problems as: occasional rebooting. A method of recovering lost data from a hard disk. Printer E.co m 224 . Processor is going bad B. USB C. B. C. Network D.C QUESTION NO: 739 "Pass Any Exam. Any Time. sts . D. and the hard drive stops working.com Ac QUESTION NO: 738 tua Answer: A lTe A." . System RAM Answer: B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. overheating. Which of the following is the cause? A. A. Power supply D.www. electric shock felt on computer case. RAM module is faulty C.

B. Ask the user to call another technician for more in-depth assistance.actualtests.co m 225 .g. Ask another technician to take over support for this user. Start> Run> Accessories> Command Prompt C. Help the user with every issue that they call about and put all other work orders on hold. C. Which of the following should the technician do? A. F9. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. A. Which of the following utilities could be used to check if there is a remote device on the network? A. netstat B. ipconfig C.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Start>Programs>Accessories>Communications> Command Prompt D. nslookup D. Function keys (e. Shift + B C. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Any Time.www." .com Ac tua lTe QUESTION NO: 741 sts Answer: B . D. Start> Run>cmd B. F12) B. Start> Programs> Accessories> Command Prompt "Pass Any Exam. Ctrl + Alt + B D. Explain to the user they need to fill out a work order for the computer issues.

" .actualtests. MSDS Answer: D "Pass Any Exam. D. Any Time. and all other users are able to print to the printer. The cleaning label B. There are multiple printers in the office.com Ac tua lTe sts . every time the user sends a print job to the printer. it does not print. NIC C. Replace the paper in the printer. Which of the following places should the technician look to find the proper handling procedures? A. however.CompTIA 220-701: Practice Exam E. C. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. Restart the print spooler service. Riser card D. Which of the following is the FIRST step that the technician should do? A.www.co m 226 . Start> Control Panel> Run>cmd Answer: A.D QUESTION NO: 743 A user is trying to print to a network printer. B. Confirm the printer name where the user is trying to print. A past technician's documentation D. The manufacturer's documentation C. Reboot the workstation and have the user log in again. PS/2 B. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent.

"Pass Any Exam. Store in an air-tight container.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. D. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . LAN B. D. C." . prevent outside interference. One B. domain. assist with data transmission. B. provide protection from heat. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. Nine . Dispose in an incinerator.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer. prevent damage from weather. Seven D. WAN.co m When applying the security settings to a network. B. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A.www. which of the following is the BEST way to dispose of the old cartridge? A. Return to the manufacturer for recycling. Any Time.actualtests. C. Three C. C. Put the toner into a sealed bag and then throw into the garbage.

What should be the BEST first step to resolve this issue? A. one power supply is as good as another. Ensure that the CD drive is installed. Make sure that the disc is a CD and not a DVD.com Ac tua lTe A.www. Replacing it with a power supply made specifically for that unit. Check to see if the network cables were terminated properly.Rom is not reading a disc." . C. B.Rom is compatible hardware.actualtests. D. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. B. Making sure that replacing the power supply is not cost prohibitive. Any Time. C. C. Make sure the network cable is seated properly in the users computer. Answer: D QUESTION NO: 750 A user reports that their CD. sts When a component has a proprietary power supply what is the main limitation? . workgroup.CompTIA 220-701: Practice Exam D. which of the following would be the FIRST step to evaluate this issue? A. Answer: C QUESTION NO: 753 "Pass Any Exam. Making sure the power supply will fit into the casing. Make sure that the network cable is not touching any other cables. D. Ensure that shielded cable was used for the network. There are no limitations. Check to see if theCD. B. Check to see if the BIOS register the drive. D.co m Answer: B 228 .

Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. retinal scans. What would be the questions to ask this customer? (Select THREE). Is another piece ofequipment. background checks for users. "Pass Any Exam.B QUESTION NO: 756 A remote Customer calls with a dead computer. B. The customer says the tower computer will not turn on and the monitor will not turn on either. Was the electric bill paid? D. What is the manufacturer of the power strip/surge protector? Answer: A. that is plugged into the same power strip/surge protector. Any Time. D. Other equipment plugged into the same power strip/surge protector also will not turn on.actualtests.co m ." . Which of the following would be the BEST questions to ask the customer? (Select TWO). The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on. An emergency recovery disk (ERD). powering up? B. C. Answer: C QUESTION NO: 755 A. C. Is it a LCD or CRT monitor? E. complex user names.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. D. lTe sts . A complete back up of the hard drive. An established recovery point. Did the computer and monitor work before? C. A record of the ADMIN passwords.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. B.www. smart cards.

co m . Wake on LAN "Pass Any Exam.CompTIA 220-701: Practice Exam A. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D .C. Always on B.actualtests. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A. proceed with solution. Is another piece of equipment plugged into the same power receptacle and is it working? C. Create restore point D.com 230 Ac A.www." . What kind of equipment is plugged into the power strip/surge protector? Answer: B. How big is your electric bill? B. Hibernate C. Nothing should be affected C. Standby B. Has any electrical work been done recently? G.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. Any Time. Always on C. Can you or someone else check the circuit breaker for that receptacle? D. Make a list of all programs that will need to be reinstalled in event of a system failure B. Standby D. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Nothing. What is the manufacturer of the power strip/surge protector? E.

D. Which of the following is the BEST solution? A.CompTIA 220-701: Practice Exam D. Ask to be excused to use the phone to take a small break outside to get some air B." . Explain that what is being done is extremely complicated and requires concentration. Say nothing. Give them a list of blog sites and documentation that discuss the twoOSs D. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista. Put on an ESD strap and inspect the internal components B. Check that the tube and capacitors are intact D. Any Time. It is getting to the point that is becoming a distraction. Tell the customer that both are excellent choices B. CRTs are being replaced by LCDs Answer: B "Pass Any Exam. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working. end the conversation C.co Answer: B m 231 . the customer continually asks questions about every step being performed. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home.www. relax and try to be as calm as possible while working through the distraction C. Dispose through proper channels or send it to be repaired C. Which of the following should the technician do? A. What is the BEST response to this question? sts QUESTION NO: 761 .com Ac tua A. Continue answering thequestions. Throw it in the trash.actualtests.

90 to 180 days B. Give the user a dedicated printer." . 60 to 90 days C. Install a UPS in the office "Pass Any Exam. B. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. C. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Give the user permissions to cancel other users print jobs.www. Replace all CMOS batteries in the office B. Between 6 and 8 characters C. Have the user work after hours to finish their print jobs. Between 8 and 10 characters D. Install a generator in the office C.actualtests.co m . Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. Which of the following is the BEST option to alleviate this issue? lTe sts . Between 10 and 12 characters B. Any Time. Raise the priority of the users jobs to the highest level. Annually D.com 232 Ac A. D.

com 233 Ac tua lTe sts . Rolling back to an earlier configuration B. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Suggest the computer be moved around. Which of the following should you try FIRST? A. Retrieve the work from a hot site for the office C. Any Time. Which of the following is the action that is being performed? A. You decide to go to a prior restore point. Preparing system for Automated System Recovery (ASR) C. Use software that in case of an outage saves your work. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. There are UPSs connected to the equipment but they only last about 30 minutes. closes programs. What is an option to ensure that all work is not lost and damage does not occur to the system? A. however they are not receiving any Wi-Fi signals. but the computers gives an error that the computer has not been shutdown properly. Loading a full backup onto your workstation D. and shuts down the computer B. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks.co m .www." . "Pass Any Exam. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before.CompTIA 220-701: Practice Exam D.actualtests.

ROM is not reading a disc.co m 234 . Change the power settings in Power Management. Make sure that the disc is a DVD and not a CD. C. Which of the following is the FIRST step to take to resolve this issue? A.CompTIA 220-701: Practice Exam B. C. Ensure that the device is working in Device Manager. Change the computer from a laptop to a desktop. Software firewall B. Change the power settings on the projector. D. Check to see if the BIOS registered the drive.com Ac tua A. Any Time. B. Smart card D. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. each time the customer closes the laptop the computer goes into standby. Which of the following would MOST likely solve the issue? A. D. Ask if they have a modem. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts ." . Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Move the projector further away from the laptop.www. Check to see if the CD.actualtests. C.ROM has compatible hardware. B. Biometrics C. Answer: C "Pass Any Exam. Check that the Wi-Fi adapter is enabled. Ask for model number. However. D.

What mouse driver are they using? C. tell the user to call back when they have calmed down. make the user promises to keep them quiet. What is the manufacturer of the mouse? Answer: A.D QUESTION NO: 776 "Pass Any Exam. C. D.com Ac tua lTe sts . Which of the following questions should a technician ask this customer? (Select TWO). Press CTRL-ALT-DEL and check Task Manager for programs running in the background.www. B. Which of the following steps should be performed to check the monitor? (Select TWO)." . D. Check to see if the monitor and system hardware are compatible. Check the video cable to make sure it is still connected. C.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. What type of mouse is it? E. be stern with the user. E.co m 235 . Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. repeat back the issue to the user to ensure understanding. Any Time. Check for other equipment plugged into the same power strip/surge protector. A. Answer: A. What is the manufacturer of the computer? D.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. A.actualtests. Move the mouse and/or press the space bar to check if the computer is in sleep mode. If the mouse has roller ball underneath could they examine it? B. B.

C." . C. Upgrade all drivers. CPUheatsink seated properly.www. D. D. D. B. Which of the following should be done FIRST prior to the installation? A. Update the anti-virus software. "Pass Any Exam. Which of the following should a technician check to resolve the issues? A. Connecting a loop-back plug B. Connecting to a parallel tape backup device D. Create a restore point.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer.actualtests. Which of the following MOST likely uses a parallel port? A. B. The hard drive location in the computer. The manufacturer of the computer and hard drive. Remove unneeded external components. Which of the following should be checked? A. Hard drive location in the computer. The manufacturer of the RAM installed in the computer.co m 236 . Failed fan in the power supply. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows.com Ac tua lTe QUESTION NO: 778 sts Answer: D . Printing to an older printer C. The amount of RAM installed. B. Perform backup of all data. Any Time. C. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly.

Wake on LAN B. Document findings. Escalate the problem to the next tier support. actions and outcomes. Any Time.www. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. B. Hibernate D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Always on C." . Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam.actualtests.co m 237 . C. Standby B. D. Standby D. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Establish a theory of probable causes of the incompatible driver. Always on C. Which of the following is the LAST step that should be performed? A. Cycle the power to ensure that thent driver works.com Ac QUESTION NO: 782 tua lTe sts .

the customer is asking questions wanting to know every step being performed and why. Twelve Answer: A QUESTION NO: 786 Two workstations. B. B. two monitors. D. Answer: D QUESTION NO: 785 A. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. Put on an ESD strap and inspect the internal components. Send them off on a small task to get a moment to concentrate and finish the job. Which of the following is the BEST solution? A. "Pass Any Exam. Continue answering the questions. two printers. Answer: D QUESTION NO: 784 A CRT has stopped working. C. B.co m 238 . Throw it in the trash. C. Dispose through proper channels or send it to be repaired. Move some of the devices to other outlets and replace the power strips with surge protectors." . Explain that what is being done is extremely complicated and requires concentration. Which of the following should the technician do? A. It is getting to the point that is becoming a distraction. Zero B. Eight D.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . and a mini refrigerator are plugged into one power strip in a single outlet. Check that the tube and capacitors are intact. D.www. Any Time.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home.actualtests. Six C. relax and try to be as calm as possible while working. Which of the following should be done to ensure safety? A. Ask to be excused to use the phone to take a small break outside to get some air. CRTs are being replaced by LCDs.

www.co m . Install power strips in the office. closes programs. Install software that saves work. D. "Pass Any Exam. C. Restore all files from a storage device." . B. B. Replace the power strips with surge protectors with longer cords.com 239 Ac A. Install a UPS in the office. Load a full backup onto the workstation. Which of the following actions should the technician perform FIRST? A. Replace the CMOS batteries to all affected equipment. C. Replace the power strips with UPSs and eliminate the extension cords. tua lTe Computers are left on overnight to complete certain calculations and tasks. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. D. and properly shuts down the computer. Install a generator in the office. D. Have employees shut down their computers before they leave and perform the calculation during their down time. B. Any Time. C. Prepare system for automated system recovery (ASR).CompTIA 220-701: Practice Exam C. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. D.actualtests. Have an employee work nights to perform the shut down. Roll back to a previous restore point. Setup a hot site for the office so all data will be backed up. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . There are UPSs connected to the equipment but they only last about thirty minutes.

The client would like to access the network from outside the home and on the top floor. D. Press the function key and then configure the projector settings. C.co m 240 . Change the power settings on the projector. Which of the following should the technician do to solve this issue? A. Install an access point." . C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. B. D. B. Answer: C "Pass Any Exam. Use the function + f10 key to toggle between screens. Which of the following would the technician recommend for the client? A.actualtests. B.www. C. Enable DHCP on the laptop. Use the function + f8 key to toggle between screens. Any Time. Set the SSID code on the laptop. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Change the computer from a laptop to a desktop. Install a wireless modem. Change the power settings in power management. Reboot the laptop to toggle image between screens. Use alt + tab to toggle between screens.com Ac tua lTe A. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Each time the customer closes the laptop the computer goes into standby. Which of the following should the customer perform? . D.

AGP slot C. B.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A.actualtests. Cools the power supply C. Answer: B QUESTION NO: 796 "Pass Any Exam. Any Time. D. This might be an indication that the battery is failing and can no longer hold a charge. The LCD inverter board is going bad. Answer: C. Install multiple fans. C. Install more memory in the system. Dissipates heat from the chips D. Which of the following is the BEST recommendation to make? A. Install a liquid cooling system." .D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. B.www. CPU slot D. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. The screen is set to automatically dim to optimize battery power when power is disconnected. Prevents motherboards temperature from getting to low B. D.com Ac tua Explanation: A. The LCD backlight is failing. Heatsink B. C. Prevents the monitor from overheating lTe sts .co m 241 . Use hyper-threading.

actualtests. 169.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. To prevent memory vibration caused by theheatsink fan.254. Biometrics D.16 12. To provide insulation around the processor.com Ac tua lTe sts . B.0.www. 192. The LCD inverter board is going bad. D. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A. B. The LCD backlight is failing. To protect the CPU from direct contact with theheatsink. Smart key C. Ergonomics B. D. C.co m 242 . Any Time.16 B. the LCD screen gets dimmer. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. C.168. This might be an indication that the battery is failing and can no longer hold a charge. Which of the following authentication technologies can be used? A. When the user connects the AC power.10 "Pass Any Exam. The screen is set to automatically dim to optimize battery power when power is disconnected. 172. the LCD returns to normal brightness.1 C. To provide thermal transfer from the CPU to theheatsink.1." . Which of the following should a technician tell the user? A. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop.

129.10.128 D.16.co QUESTION NO: 801 m 243 .128 B.29. 201. 192.1 B.1 B." . 192. 92.10 C. 192.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.29.254.128 Answer: D Which of the following IP addresses is a class B address? A.16. 169.168.25.9 D.16.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.168.254.CompTIA 220-701: Practice Exam D.10 C.9 D. Any Time.253. 201.www.1.25.1.254.actualtests.1. 192.18.com Ac tua lTe sts .1 C.18. 129.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A. 92.254.168. 129.18.1.25.253.168. 92.

192.10 B.10." . comptia1 Answer: A "Pass Any Exam. 92. 9ca5rl D.254. 192.29.10 C.16.1.254. 169.254. 192. June171988 C.0.1 C.1 D.CompTIA 220-701: Practice Exam A.168.18.10.255 lTe Which of the following IP addresses is a loopback address? sts . 169. 201.168.128 B.255.10 B.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.10. Any Time. 129.9 D.com Ac tua A.16.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A. 192. 255.25.www.10.253.1 C. s1A@r4A&! B.co m 244 .255.168.actualtests.168.10 D. 172.0.0. 127.0.

DVD D." .co m 245 . Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A.com Ac tua lTe sts . Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure. Keylogger C. by default? A. Any Time. Resolve the problem. B. Flash C. WEP B. Take the computer apart piece by piece until the problem is identified. C. Keyfob D. SSID C. WPA D. Blu-Ray B.actualtests. Document the problem. BIOS password B. D. CD "Pass Any Exam. Recreate the problem.www.

Flash B.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 . DVD C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. IEEE 1394 D. Parallel . Capture D. Graphics C.actualtests. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A.www. Any Time. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. Modem C. NIC B.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A." . PCIe B. HDD D.

" . Windows 2000 D.com Ac tua lTe sts QUESTION NO: 816 . Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. Infrared D. Touch screen D. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. 802.www. WindowsVista Ultimate C.co m 247 . Windows Media Center C. Windows XP Answer: D "Pass Any Exam. KVM B.11a B. WindowsVista Premium B. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. WindowsVista Basic B.CompTIA 220-701: Practice Exam A. Bluetooth C. Windows 2000 D. Any Time. Keyboard C.actualtests.

Any Time. File encryption options C.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. Legacy support for older systems .CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO).www. To allow RAID support C.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . To support dynamic disks B. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C." . Macintosh PC read/write access D. Ability to share the file and folders Answer: B. Add and Remove Programs "Pass Any Exam. Files can be larger than 256MB B. Support for file encryption D. My Computer> System> Performance> Settings> Virtual Memory B. Network Neighborhood> Ethernet controller B. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. A. User access and permissions options E.actualtests.

In a Windows Vista workstation.co m 249 . which of the following commands would the technician use? A.CompTIA 220-701: Practice Exam C. WEP128 C. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A.actualtests." . WPA Answer: C "Pass Any Exam. Never write down the passwords C. sfc B. Control Panel> Power Options D. ipconfig D.com Ac tua lTe sts QUESTION NO: 823 . sigverif C. Any Time. Contain on a sticky note on the back of the monitor B. WEP64 B. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. Hide a password document in the workstation D.www. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. WPA2 D.

C. C. B. These types of services are known as: A. Refuse the callers request and inform an IT manager. Give the caller the information and inform an IT manager. Answer: C QUESTION NO: 827 A print job fails to leave the queue. driver level services. They ask the employee for their username and password.msc "Pass Any Exam. Any Time. Which of the following should the employee do? A. They state they need to upgrade the antivirus protection on the workstation.com 250 Ac tua lTe sts . Give the caller the username and password.www. Printer Driver B. Print Spooler D. Refuse the callers request and inform the police. dependency services. primary services. D. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly. perfmon. registry level services.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. Windows Spool Service C.actualtests. the print spooler requires other services to be running first. D.co m . Which of the following services may need to be restarted? A. B." .

D. services. Any Time. B.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire." . printmanagement.actualtests.com 251 Ac tua lTe sts .co m . Check for an external antenna.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A.www. Check forWiFi radio on/off switch on the function keys. eSATA C. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. Serial B.msc C. Check for an externalWiFi on/off toggle switch. Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. A 64-bit processor and a Vista Home Basic operating system B. C.link and Lynx. Check the Device Manager for a wireless network device. A dual-core 32-bit processor and a 64-bit operating system D. Without knowing the specifics of that model. IEEE 1394 D. A 32-bit operating system and a 64-bit processor C. how might a technician determine if the unit has WiFi capability? A. such as i.CompTIA 220-701: Practice Exam B. 802. print D. Other companies use other names. to describe their 1394 "Pass Any Exam.

I am not replacing the hard drive. Have the phone onvibrate before starting the repair. This type of repair will not affect it. the phone rings. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time." B. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. Which of the following is the BEST response? A." C.CompTIA 220-701: Practice Exam products. D. D. Any Time. "I replaced some of the computer parts and now it is functional.www. I cannot guarantee that your data will not be lost. C. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. please read it and then get back to me with any questions. B. "Here is all my documentation for the repairs. such as video devices. I replaced the motherboard. Your data should be fine." . "I am not sure if your data will be lost I will confirm with my manager. I will let you know what happens after the repair. Apologize and excuse oneself for a moment to take the call quickly outside the room.com 252 Ac A. In the middle of doing the repair.co m . Which of the following is the BEST action? A. which is the main circuit board for the PC. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. This is because it is not only high speed but also supports isochronous data. "Pass Any Exam. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. which means delivering data at a guaranteed rate. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. C." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. Well. Which of the following is the BEST response? sts ." B.actualtests. Take the call.

www. Front panel media lock B. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. Immediately leave and go to another room to take the call and deal with the repair later. Partition the drive into two physical drives making C: the OS and D: the data. B. Do the repair. C. Biometric fingerprint scanner "Pass Any Exam. Keylogger C." . C. Any Time. but let the client know that the client will be charged extra for the same repair nexttime.actualtests. D. Which of the following is the BEST response to the clients next repair order? A. Refuse to do the repair until the client learns how to type with long fingernails. while protecting the data from the operating system related issues? lTe sts . Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. making C: the OS and D: the data. D.co m . Partition the drive into two logical drives.com 253 Ac A.CompTIA 220-701: Practice Exam D.Attributes. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Do the repair with a good attitude. Encrypt the sensitive data so that it cannot be read without a key. Hide the sensitive data from casual view using folder Properties . Show the client how to put the keys back on. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. B.

Larger power supply D.www. Tell the client they need to install a surge protector soon. Power strip C. B. UPS B. D.co m 254 . C.CompTIA 220-701: Practice Exam D. Any Time. Replace all cooling fans with new ones. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. Answer: A "Pass Any Exam. C. D. Install an uninterruptible power supply (UPS).actualtests. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. Check for and remove outdated components. B. Leave it up to the client to take their own precautions.com Ac tua lTe sts ." . Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. Unplug the computer after testing and recommend to the client that they need to install a surge protector. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. Remove excessive dust and loose items. Cover the extra power plugs not being used with electrical tape. Which of the following is the BEST action to take? A.

C.0? A.www. D. Suggest purchasing a newer processor. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. Formulate a theory. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly.actualtests. which of the following actions should be taken NEXT? A. B. Class C D. Defragment the hard drive." .0.com Ac QUESTION NO: 843 tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly. B.255.co m 255 .255.255. Document the actions.0? "Pass Any Exam. Any Time. Increase the systems RAM. Class A B. The system specifications are still very good. Answer: B Which of the following network classes exists if the default subnet mask is 255. They have had the system for two years and use it primarily to download photos. Identify the problem. D. music and browse the Internet. C. Class B C. Establish a plan. Which of the following is the FIRST action to take? A. Run CHKDSK on the hard drive.

Class C D. Class D tua Which of the following network classes exists if a hosts IP address is 192.CompTIA 220-701: Practice Exam A. Class B C. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255.actualtests.1? lTe sts . Class B C. Class B C. Any Time.22. Class B C. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172.0. Class D "Pass Any Exam.com Ac A.0? A.0. Class A B.0.168. Class C D.0? A. Class A B. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.30. Class A B.1. Class C D. Class A B." . Class C D.255.0.www.co m 256 .

D.1? A.co Which of the following devices can automatically assign host IP addresses? m 257 . Class B C. Bridge . Hub D. Task Manager "Pass Any Exam. Class A B.actualtests. dynamic IP address. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A.www. static IP address. Any Time. Switch B. reserved IP address. Class C D.1. B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. stationary IP address.172. C." . Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. Router C.com Ac tua lTe sts A.

right click on the print job and select properties. D. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. Double click theprinters icon. Device Manager C. The component is not installed. right click on the print job and select cancel.com Ac tua lTe sts QUESTION NO: 853 . Virtual Memory D. D. B.actualtests. Double click theprinters icon. right click on the print job and select cancel. B. Double click theprinters icon. right click on the print job and select pause. Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam B. C. The component is disabled. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. C. Double click theprinters icon.co m 258 . B. C." .www. Double click theprinters icon. right click on the print job and select restart. right click on the print job and select resume. Any Time. right click on the print job and select restart. Double click theprinters icon. Double click theprinters icon. right click on the print job and select delete. D. The components driver is not found. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A. The components driver is outdated. Double click theprinters icon.

which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. right click on the print job and select properties. Simple file sharing has not been enabled on the host computer.co m . Double click theprinters icon.actualtests. Which of the following is the MOST likely cause? A. right click on the print job and select restart. C. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. The shared printer is not compatible with the host computers operating system.com 259 Ac tua lTe sts . Advanced B.www. D. The print drivers have not been installed on theusers remote computer. Double click theprinters icon. 10 "Pass Any Exam. right click on the print job and select cancel. Double click theprinters icon. Ports C. B. D. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A. C. 5 B. Answer: C QUESTION NO: 857 In Printer Properties. Double click theprinters icon. Security D. right click on the print job and select resume.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. Print sharing has not been enabled on the host computer. Any Time." . B.

QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. A user checking their personal email at an office. C. The technician has verified that the unit is working properly and is now updating the customer on the event. D.com Ac tua A. Use technical acronyms to show your technical expertise. A remote salesman must transfer contract data to the corporate office. A remote user updating the antivirus software on their notebook computer. 15 D. Please inform me if you think you want me to come back and check it again tomorrow. Please try to be more conscious of static when using this PC. D. Please inform me if you continue to have any problems with this PC. Any Time.co m Answer: C 260 . C. B. Only ask the customercloseD. Please inform me if the PC will be processing more work than for which it was designed. Which of the following responses would be BEST to use? . D. Answer: D "Pass Any Exam. Inform the customer of the expense that is being incurred. B. C. lTe sts A technician has replaced a failed DIMM.CompTIA 220-701: Practice Exam C.www. A kiosk in a department store that looks up information in their online catalog." . 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A.actualtests. B. Be sensitive to the customer's culture.ended questions.

Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation.www. Which of the following would be the BEST choice to address this situation? A. Remove the cover of the workstation case and use an ESD strap before the upgrade. Call the new service customer and re-schedule the call for another time. A new service call is received. with a response time to another site of two hours. share this with the customer and take any preventative measures. C. B. Any Time. Call the customer and reschedule for another time. D. B. Inform the customer of the steps taken during the repair and continue to the next service call. Call the service manager and inform them of the current situation. Document the core actions and inform the customer the repair has been completed. Answer: A QUESTION NO: 865 "Pass Any Exam. Upgrade the hard drive and reboot the system.actualtests. Call the service manager and inform them of the current situation.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. Before starting any work on the system.co m . Document the solution. Which of the following is the NEXT step to take? A.com 261 Ac tua lTe sts . B. C. C." . share this with the customer and take steps to minimize the reoccurrence. Complete a full backup of the workstation before making any upgrades. which of the following is the FIRST course of action to take? A. Unplug the workstation and begin the upgrade. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. Follow the manager's instructions. Call the service manager and inform them that the new service call cannot be made in time. D. Document the entire event. D.

VRAM C.INI file C. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam. C. B. Installation of the NTLDR B.actualtests. CDFS." .com Ac tua lTe A. CMOS B. Proper configuration of the BOOT. HPFS.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . Partitioning and formatting of the hard drive D. you can use only NTFS file system because only NTFS support encryption.www. Any Time. Installation of updated device drivers sts . NTFS-E is an invalid file system name. Answer: C Explanation: To implement file encryption on your Windows 2000 computer.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. D. NTFS. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. TPM D. FAT32.

WindowsVista Ultimate "Pass Any Exam. Electrical surges C. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. RFI B.actualtests.CompTIA 220-701: Practice Exam A.11g wireless signal. Double-sided B. Windows Vista 64-bit edition D. 802. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802. Dual-channel C.0 D.11n B.www. Any Time. IEEE 1394a C. Windows Vista Home Premium B.co m .com 263 Ac tua lTe sts . and does not wish to lose any files in the process. RDRAM D. USB 2. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO)." .4GHz spectrum. ESD D. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A. Which of the following is the MOST likely cause of the customers issues? A. Windows Vista Home Basic C. The customer has installed a new cordless telephone recently that uses the 2. A.

Freeware D.co m Answer: A. lTe sts A user reports that none of their documents are printing.actualtests." . Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. Hertz C. D. If the printer needs the queue cleared. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A.com 264 Ac tua A. C.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). Amperage Answer: C Explanation: "Pass Any Exam.CompTIA 220-701: Practice Exam E. If the print spooler service needs to be configured for multi-page printing. Which of the following should the technician check FIRST? .B . B. If the printer needs a memory upgrade to print multiple documents at once. Any Time.www. The user sent ten different documents over a span of an hour. Frequency B. WindowsVista Business Answer: D. Wattage D. DLLs E. A. Trojans C. If the printer needs a firmware upgrade to print multiple documents at once. Spyware B.

Lithium Ion D. While replacing the power supply in your PC. Amperage and resistance are not selling points for power supplies. C.actualtests. Alkaline C. reschedule for another time. Pull over. 127 D. The technician had planned to arrive five minutes early. QUESTION NO: 875 How many devices are supported on a single USB port? A. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. and explain the delay. you must be careful about the wattage it provides. call the customer from a mobile phone. Nickel Metal-Hydride B.www. It is standard among power supplies and has nothing to do with the devices connected to the power supply. B. Pull over.co m .CompTIA 220-701: Practice Exam Power supplies are rated in watts. Which of the following is the BEST course of action? A. D. call the customer and cancel the appointment. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A. Use an alternate route and get to the appointment ten minutes after the scheduled time. Call another technician and have the other technician reschedule the appointment for another date. "Pass Any Exam. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. 32 B. 64 C. Any Time." .com 265 Ac tua lTe sts .

direct the user to do a hard shut down with the computer and talk them step by step through the boot process. Repeat the steps multiple times so that the user can understand the computer terms. Which of the following is the BEST method of working with this user? A. Any Time. D. to boot the computer and retrieve the users data to a shared network drive. Shut down the computer. The customer would like another computer so they can make their presentation that is due in an hour. Which of the following is the BEST course of action? "Pass Any Exam. using the various OS options available. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. Which of the following is the BEST course of action? sts . C. C. The user is attempting to install a local printer and has become frustrated and is berating the support staff.actualtests. Speak slowly. After listening to the user. Listen and ask questions using non-technical terms.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. The company has provided remote control software. B. D. As the technician begins to evaluate the situation. Remain calm and positive. Work quickly. the customer demands the computer be replaced immediately.www.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms." . B. explain with authority. until the technician can arrive and work on the computer themselves. the hard drive has failed and the data cannot be retrieved within the hour. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. Advise the user to not do anything else. QUESTION NO: 879 A.co m Answer: A . and an error message of a corrupted file. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip.

use MMC to grant administrative rights to the user.actualtests. C.CompTIA 220-701: Practice Exam A. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. B. C. Inform the customer about the need to take the call from the school. While the user is talking. larger model. C. what has happened to the drive and explain the options available. Request the customer to leave the room while the call is answered." . and then tell the user to try the install once again. until they have completely calmed down. Document on the service record the steps the technician took to evaluate the drive. but the data is gone. Listen calmly to the user. and then explain why they cannot get the printer installed themselves. The technician receives a call and the caller ID shows the call is from the technicians childs school. such as a data recovery service. in case the customer decides to sue for loss of data. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. B. D. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. D. The customer states they have important documents and photos on the drive which cannot be replaced. as the school can be contacted later in day. Which of the following options is the BEST course of action? A. Which of the following is the BEST course of action? A. B. they determine that the hard drive has failed. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. Immediately stop working and leave the room to answer the call. Answer: D "Pass Any Exam. explaining to the user the unit will be restored as quickly as possible. Ignore the call. Explain to the customer in non-technical terms.co m 267 . D. explaining you will remote into the computer and assist in installing the printer. Immediately replace the hard drive with a new. conducting an initial evaluation of the problem with the customer. Any Time.www.com Ac tua lTe sts . Remain positive with the user.

C.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Establish the probable cause of the card failure for the customer. C.www. C." . Which of the following is the NEXT step to take? A. Document the evaluation and actions taken. Which of the following is the NEXT step to take? "Pass Any Exam. B. Any Time.co m The technician has completed the repair action on the computer. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. B. Replace the PS2 keyboard with a USB keyboard and try again. the video card is failing. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Re-evaluate the repair theory to ensure the issue will not occur again. Boot to BIOS/setup and confirm the hardware settings are correct.actualtests. Which of the following would be the NEXT evaluation step? tua lTe sts A. Install an on hand video card and show the customer it is repaired. B.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. Check the power connections to the equipment and see if there is a surge protector in use. D. Which of the following is the NEXT course of action? . Discuss options acceptable to the customer to address the issue. Question the customer on any changes made to the computer before installing the video card. Check the work area and keyboard for foreign substances. They have checked the printer and found coworkers have been printing documents. D. D. Test the computer to determine the probable cause of failure. . Question the user to insure they do not attempt to make changes and break the computer again.

co m 269 . Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. After inserting the PCMCIA card. D. After installing the card with the administrative account. Ask the customer to open the printer properties and check the page size and paper orientation. B. check Network Places to ensure proper card functionality. C. C. B. After installing the card. Answer: B QUESTION NO: 888 A. Ask the customer if they have installed a local printer at home. D. The technician needs to install the scanner using the instructions provided. Which of the following describes the NEXT step to take? lTe sts . and then install the drivers.www. B. have the customer test the card using their log in. ensure the phone and modem properties are set for the local area code. Any Time. The technician has to turn on plug and play before the scanner will work. The technician has to use Device Manager to update the drivers and then attach the scanner. plug in the scanner. and then configure the card using the administrative account. as this may have deleted the network printer.CompTIA 220-701: Practice Exam A." . Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. Check that the network printer is connected to the USB port on theusers computer.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. C. Which of the following actions will BEST resolve the issue? A.actualtests. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. The technician has to boot. D. Install the card using the customers log in.

B. If the external keyboard number lock is toggled on. DNS D. C. C. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . the Infraredport will no longer function. Bluetooth devices will need to add the security code. the embedded keyboard will not function correctly.com 270 Ac A. NETBEUI is designed to be used on small size LANs.www. B. Any Time. NETBEUI can only be used on pre-Windows NT networks. When the Bluetooth function is enabled." . D. "Pass Any Exam. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A. A. D. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. HTTP B. C.co m . which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. Docking stations will only work if an external power supply is connected. NETBEUI is unavailable on non-Windows operating systems. B. If wireless security is enabled on the network.CompTIA 220-701: Practice Exam A. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab.actualtests. TELNET C.

and then attempt to print from the computer. Ask the customer which printer the customer prints to.com Ac A. They have no moving parts and can tolerate vibration. C. They require more power than other drive types. NETBEUI can only be used with DHCP. turn the printer off and on. D.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A.actualtests. NETBEUI is not a routable protocol. and verify the correct tray is being selected before printing. They are susceptible to failure typically caused by strong vibration or rough handling. D. Answer: A. B. ensure the device is still online. Reinstall the printer drivers. D:\i386\tools\console B. Any Time. and begin running diagnostics on the printer. The customer works at a company where the users all print to networked printers.CompTIA 220-701: Practice Exam D. and send a print job. is setup as the default printer. tua lTe sts A customer reports that a computer can no longer print. run a print engine test. "Pass Any Exam.co m Answer: D 271 . D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A.www. Redirect the customer to another printer if available. B. run a self-test. E. C. They have a larger platter than other magnetic devices. D:\i386\tools /cmdcons C. Which of the following is the BEST approach the technician should take? . Verify which printer the customer prints to. D:\i386\utilities\console D." . turn the printer off and on.

B. Solid state drives are slower. and require more power. but not CD media. which of the following holds true? A. more reliable. C.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. D. magnetic drives. DVD media." . but not CD media. and CD media. more reliable. more reliable. DVD drives can readBlu-Ray media. IDE drive C. DVD drives can readBlu-Ray media.com Ac tua lTe A. Solid state drives are slower. C. D. and require less power. Any Time. Solid state drives are faster. DVD media. DVD media.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. Blu-Ray drives can read Blu-Ray media. and CD media. SATA drive sts . and require less power.actualtests. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. and require more power.www. Solid state drives are faster. more reliable. USB hard drive B. DVD media. Flash drive D. B. Blu-Ray drives can read Blu-Ray media.

actualtests. FTP B. HTTPS D. "Pass Any Exam.com 273 Ac tua lTe QUESTION NO: 901 sts . B. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. Which of the following ports needs to be blocked to prevent Internet access? A. A router broadcasts all data packets that are sent on the network. and a switch transmits data directly to the device. Any Time. 20 B. Liquid cooling systems are less efficient than the traditionalheatsink technology. 21 C. D.co m . Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. Liquid cooling systems are more effective at cooling the processor. A switch interconnects one or more networks. B. FTPS C. where a router interconnects one or more networks. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. where a router interconnects devices on a network. C. Liquid cooling systems are less effective at cooling the processor. A switch interconnects devices on the same network to be able to communicate.www. by default? A. 23 D." .CompTIA 220-701: Practice Exam A. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol. C.

Suspend D. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional.actualtests. Format the hard drive. NTFS B. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A.com Ac tua lTe sts . A switch broadcasts all data packets that are sent on the network. Partition the hard drive.CompTIA 220-701: Practice Exam D. Hibernate Answer: D "Pass Any Exam. which of the following is the BEST task to perform? A. Backup the hard drive. Any Time. B. CDFS D. which of the following file system formats would be the BEST choice for security purposes? A." . FAT32 C. D. C. Standby C.co m 274 . FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC.www. Update the device drivers. and a router transmits data directly to the device. Wake on LAN (WOL) B.

Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. SAFER+ is used to encrypt Bluetooth communications.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A. Device Manager B. WPA2 Answer: D Explanation: WPA2 is the more secure 802. but that could be easily hacked. Encryption type D. WPA was an upgrade. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam.actualtests.co m .11i network standard that ensures the most secure wireless encryption. WEP was the original encryption standard developed for WiFi networks. Security key used C.www. Broadcast name B. Any Time.com 275 Ac tua lTe sts . but WPA2 was the most secure standard. WEP B. WEP2 C. WPA D. Disk Management D. System Information C." . Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A.

Which of the following has MOST likely been performed? A. Any Time. A malicious program that spreads itself in a system without the need of a host. Fingerprint scanner C. Malicious code that can propagate itself to different host files." . Port 25 is no longer being used. Port 25 has been opened. QUESTION NO: 910 Which of the following BEST describes a virus? A. Ctrl + Alt + L D. Windows Key + D C. B. B. D. A program that is used to track user information for commercial reasons. C. IR scanner B. Drive lock D.CompTIA 220-701: Practice Exam A. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.actualtests.www. "Pass Any Exam.com Ac A. A program that appears to be harmless but has a malicious agenda. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25.co m 276 . Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts . Ctrl + Alt + Esc B.

D. Any Time. m Answer: B . Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A. SATA B.com 277 Ac tua lTe sts . Solid state Answer: D "Pass Any Exam. Port 25 is running at full duplex. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. BIOS security D. C.actualtests. The hard drive is set to pre-format conditions. The hard drive has been reformatted.CompTIA 220-701: Practice Exam C. Which of following drive types did the technician install? A. IDE C.www.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. Data has been restored. Biometrics C. Username and password B." . D. Data has been backed up. Port 25 is setup for port forwarding. B. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. PATA D.

7GB of data.7GB? A.com Ac tua lTe sts .www. Single-layer DVD D. Optical C. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Solid state B. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4.co m 278 .actualtests. FDD D. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam. Dual-layer DVD B. IR keyboard D. CCD barcode reader B." . Laser barcode reader C. Floppy disk C. HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A.

Start Menu C.CompTIA 220-701: Practice Exam A. Event Viewer "Pass Any Exam. My Computer D.www. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. Resolution C. Task Manager B. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . Degauss D. Task Bar D. HDMI B. Auto Alignment B. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. My Network Places B.actualtests. S-Video C.com Ac A. VGA D. Any Time.co m 279 ." . Control Panel C.

Satellite . Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A. Cable D. Fingerprint scan B. DSL D. Which of the following is an example of this feature? tua lTe sts A. Dial-up C.www. Wireless B.com Ac Biometric authentication is a security feature preventing access to a device. Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. "Pass Any Exam. Verbal recognition D. Any Time. Password C." .co Which of the following network connections uses an analog signal? m 280 .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Dial-up B. Satellite C.actualtests.

5 meters (16 feet) B. Cell phones B. PDAs "Pass Any Exam. USB 2. USB 1. 480Mbps C. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A. IEEE 1394a D. 400Mbps B.1 C. Any Time. 800Mbps D. 10 meters (33 feet) D. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A.0 B.co m 281 .CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A.www.actualtests. Desktop PCs D. 7 meters (23 feet) C.com Ac tua lTe sts ." . Notebooks C. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2.0 interface? A.

Right click on My Computer > Properties > Computer Name Tab B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. Any Time. 7 B. Control Panel > System Applet > Properties > Advanced Tab D. 63 D. 300Mbps C.www. Right click on My Computer > Properties > Network Identification Tab C. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam." . 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A. 15 C. 150Mbps B. 800Mbps .co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . 400Mbps D.actualtests.

RW drive Answer: B QUESTION NO: 934 In Windows XP. Intel Core 2 Duo "Pass Any Exam. Intel Itanium C. Windows Server 2003 C. Any Time.www. which of the following is the proper way to delete a print job in queue? A. WindowsVista Business B. Optical DVD. Intel Pentium 4 Extreme Edition D.com 283 Ac A. Windows 2000 Professional D.actualtests. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A.CompTIA 220-701: Practice Exam A. Laptop LCD screen B. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. USB mouse D. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B." . Intel Pentium M B.co m . Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts . CRT monitor C.

" . The ToggleKeys option is enabled. Answer: B While replacing an ATX power supply in an older model desktop PC. Newer ATX power supplies are 20/24 pin compatible. Answer: B "Pass Any Exam. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. D. Older ATX power supplies are no longer available. the technician observes the motherboards main power connector has less pins than the new power supply cable. numbers appear on the screen. Which of the following is the MOST likely cause of this situation? A. After clearing it with the manufacturer. The StickyKeys option is enabled. Which of the following is the BEST reason why this fix worked? A. Newer ATX power supplies do not use pins 21 through 24. D. The FilterKeys option is enabled. 9-pin male to male C.com Ac QUESTION NO: 939 tua lTe sts . the cable is plugged in and the PC is up and running. Which of the following is the correct cable to use? A. B.www. B. 4-pin male to male D. Any Time. Older ATX power supplies have a separate P4 connector. C. 6-pin male to 4-pin female B. The NumLock option is enabled.actualtests. C.co m 284 .

" .www. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A.co m 285 .com Ac tua lTe sts . Fiber B.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A. Any Time. On thesouthbridge chip C. DDR2 C. RDRAM "Pass Any Exam. DSL D. On the front side bus D. Between the CPU and RAM B.actualtests. Print queue C. Print test page B. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. Cable C. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A. SDRAM B. SODIMM D. Printer settings D.

11n C.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 . Non-plenum C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam. by default. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A. Plenum B. UTP ." . RJ-45 D.actualtests.11a B. BNC B. 802. Any Time. ST C. has the GREATEST throughput and amount of coverage? tua lTe sts A. 802.11g D.com Ac Which of the following wireless types. STP D. 801. 802.www.

Maximum input voltage B. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone.co m . Denial of Service (DoS) attack D. Press ctrl + alt + delete on the keyboard.www." . Compliance in the workplace "Pass Any Exam.actualtests. B. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Which of the following is the NEXT step in the troubleshooting process? A. Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. C. Maximum resistance C. D.com 287 Ac A. Which of the following threats has been attempted? sts . Dealing appropriately with confidential materials B. Re-install the OS.CompTIA 220-701: Practice Exam A. Maximum output wattage D. Update the keyboard drivers. Attach an external keyboard. The technician explains this is against company policy. Any Time. Trojan attack C. Social engineering B.

Professionalism in the workplace D. 150 meters (492 feet) "Pass Any Exam.M.CompTIA 220-701: Practice Exam C. Event Viewer B. Any Time. Which of the following security elements governs data sensitivity? A. Unclassified B.A.www. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services.co m . and ATM. 328 meters (1076 feet) B. A. Cultural Sensitivity D.actualtests. Configuration Utility D." . token ring. Exceptions C. Which of the following should be used? sts QUESTION NO: 952 . 30 meters (100 feet) D. 100 meters (328 feet) C.R.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. Self monitoring. analysis and reporting technology (S. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. It is company policy that all documents be labeled even if they are not sensitive.com 288 Ac tua A. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. Task scheduler C. Despite the stricter performance specifications.

NiCd B. Contrast ratio C. A.actualtests. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A.com 289 Ac tua lTe sts . Any Time." . Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. Alkaline D.www. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. Pixelation D. fixed resolution of an LCD is called the native resolution.co m Explanation: The single. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. NiMH C. Native resolution B. Besides they only receive charge if the voltage is low. This chemistry has a high energy density and is lightweight. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss.

. Any Time. the motherboard and processor must support the standard. Answer: B Explanation: You need Windows 98 or later to use ACPI.actualtests.co m Answer: B 290 . In addition. and the operating system." . Desktop replacement D. Portability B. ACPI must be supported by the computer motherboard.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. The processor must support ACPI. You always need to compromise in configuration when you purchase a laptop in your decided budget. basic input/output system (BIOS). YOU must be running Windows 95 or later C. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. Higher-quality construction Which of the following is not a requirement for ACPI to function? A.www. The BIOS must support ACPI B. The motherboard must support ACPI D. Increased performance C.CompTIA 220-701: Practice Exam A. QUESTION NO: 959 "Pass Any Exam. True B. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A.

CRT D.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. such as wireless communications. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. The SIMM is the predecessor to the DIMM. The SDR SDRAM uses DIMMs with 168 pins. Point stick D. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. RFI B.co m 291 . QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit." . Touchpad B. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick.www. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A.actualtests.com Ac tua lTe sts . ESD C. 184-pin DIMM D. Mouse C. 200 MHz and 266 MHz with operational voltage 2. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. 168-pin DIMM B.5v. EMI Answer: A "Pass Any Exam. 72-pin SIMM C. Any Time.

Skip loading the Registry. DOS B.BAT and CON FIG. The manual that came with the card D.co m What does Safe Mode allow you to do? . The server log Answer: B. Run Windows without processing AUTO EXEC. Where could you check for troubleshooting information? (Choose all that apply. Start Windows using only basic files and drivers. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Any Time. Boot the system without scanning drives.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode. Worm C. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A.www. D. C. . Logic bomb D. The video card manufacturer's website C.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers.SYS B. thus forming an image on the drum? "Pass Any Exam.actualtests." . Windows loads only basic files and drivers so that you can find out the configuration errors easily. Another computer with the same video card B.com 292 Ac tua lTe sts A.) A.

Automated System Recovery (ASR) B. Worn pickup rollers C. Generators eliminate the requirement to establish log-in attempt limitations.EXE "Pass Any Exam. Generators create new passwords every time a user signs in to prevent social engineering. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. When a password policy enforces complex rules. RDISK. Generators eliminate a user's tendency to create passwords that can be a security liability. B. Defective toner cartridge B.www. Writing B. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A.co m 293 . D. Dirty drum D.actualtests.com Ac tua A password generator can be part of a password manager. it can be easier to use a password generator based on that set of rules than to manually create passwords. Transferring C. Brokenfuser Answer: B QUESTION NO: 967 A.CompTIA 220-701: Practice Exam A. Developing D. thus forming an image on the drum. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. Any Time." . What can we benefit from a password generator? lTe sts . C. Generators extend the requirement to periodically change passwords.

They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. CSMA/CD "Pass Any Exam.CompTIA 220-701: Practice Exam C. which one accurately represents the input and output." . DC out C. OSI B. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. and CD media.actualtests. True B. you need to use Automated System Recovery (ASR). DC out D. DVD media. DC in. respectively. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. DC in.co m . AC out Answer: C Explanation: The AC in. AC in. Enhanced Startup Disk (ESD) D. AC out B. CSMA/CA D.com 294 Ac tua lTe sts . A.www. of power supplies and AC adapters? A. Any Time. False Answer: A QUESTION NO: 970 Of the following voltage pairings. AC in. ISO C.

11g.4GHz radio frequency range and are directly compatible with each other are 802. you need to select the normal backup type.actualtests. Normal C. QUESTION NO: 973 Answer: B. Complete B. 802.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A. 802.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2.11d D. Although Incremental backup clears the archive bit.11b C. 802.11b and 802. The normal backup clears the archive bit after backing up to let the system know that the file was backed up. There is no such option as Complete backup. 802." .co m . 802.com 295 Ac A. Any Time.4GHz radio frequency and are directly compatible with each other? (Choose all that apply.www. Copy backs up all files but does not clear the archive bit.11d is not a commonly implemented standard.11g tua Which of the following wireless IEEE standards operate on the 2.11a B. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam.11a operates in the 5GHz range and 802. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit. it only backs up files the files that have changed since the last backup.) lTe sts . Incremental D.

1. Perimeter security B.44MB.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A. 720KB C.EXE D. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility. QUESTION NO: 977 "Pass Any Exam. It is the first layer of access control that is intended to delay or deter entrance into a facility.88MB. Mantraps C.BAT B. WINNT32. Any Time.co m 296 .EXE C. 2.CompTIA 220-701: Practice Exam A. INSTALL. WINNT. The extended-density 3½? floppy diskettes can be formatted to 2.44MB D.www. . SETUP.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively.actualtests." . Security zones D.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A. 360KB B.

which command do you use to remove the Hidden. Swap file issues OE.Boot file issues Answer: C "Pass Any Exam. Ring D. and then remove it from laptop. A. ATT RIB D. UNDELETE B. Any Time. and ReaD. BUS C." .BAT issues D.actualtests. System files not found B. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A.com 297 Ac tua lTe sts . System. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. ERASE C.www.Only attributes on the file before you replace the file? A. AUTO EXEC. Configuration file issues C. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A. True B. Star B.co m .CompTIA 220-701: Practice Exam In order to delete and/or replace system files.

The server indicates that it has exceeded its session limit. Archive D.www.actualtests. Which type of attack is probably occurring? A.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. True B. True B. False .com Ac A. False tua QUESTION NO: 983 lTe Answer: A sts A. Virus attack D.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol. m 298 ." . System "Pass Any Exam. TCPACKattack B. Any Time. Smurf attack C. B. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A. Hidden. Read Only C.

Read Only. QUESTION NO: 985 You are administering a system that has been locked down for security reasons.B. HTTP D.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. The attributes such as Encryption and Compression are not supported by FAT 32. DSL D. You notice that among all of the other ports.CompTIA 220-701: Practice Exam E. Any Time. eSATA and Express Card/54 are examples of hot pluggable devices A.C.D QUESTION NO: 986 A. Telnet B. port 443 and port 80 have been disabled. Archive. Cable B.co m 299 . Compression Answer: A. True "Pass Any Exam. They are supported by NTFS files system. What services are associated with these ports? (Choose two.www. HTTPS Answer: C.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden.) A. and System attributes on the files. Dial-up Answer: C QUESTION NO: 987 USB.actualtests. Satellite C." . which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . Refer to the following Internet connectivity methods. FTP C.

Any Time. once setup. CCFL C.ROM drives. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A.25-inch form factor and must be installed in the larger drive bays C.com Ac tua lTe sts QUESTION NO: 989 . D. Like DVD. LDAP Answer: C "Pass Any Exam. BIOS D. Because it is antiquated technology. LED Answer: B QUESTION NO: 990 Which of the following password. CRT B. is necessary to be entered before booting into the operating system? A.actualtests. floppy disk drives can no longer be purchased new." . LCD D.co Answer: D m 300 .www. User Accounts C. floppy drives have a 5. you must insert the connector correctly or the drive can be damaged. Although some drives might not clearly key the receptacle for the Berg power connector. Like a hard drive. the floppy drive requires no external access.CompTIA 220-701: Practice Exam B. B. Hide answers/explanations Atypical backlight technology is A. POST B.

D.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. Hardware profile C. modern operating system on a computer lacking mutable secondary storage? A. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. which statement concerning CPU and RAM configuration is most true? A. Network C." . one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. "Pass Any Exam. For example. Any Time. Floppy D. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. Driver signing D.com Ac tua lTe sts . The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. B. Roaming profile B. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations.actualtests. Which of the following feature enables that? A.co m 301 .www. the portable computer will automatically connect to a wireless network. a portable computer with a docking station is generally connected to a local wired network. if it is used in a hotel or on an airplane. Live CD B. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM. however. C. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards.

malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company. Remove PC card adapters B.www. HTTP sts . what is your recommendation so as to avoid the potential damage during transit? A. Remove Backlight D. VPN C. Any Time." . As an experienced technician. FTP B. Remove DVD.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m . Remove LCD C. a customer calls you and is wondering what requires special attention if he wants to ship a laptop.com 302 Ac tua lTe A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. malicious software that monitors Internet surfing habits C. During your working hours. malicious software that changes the user's home page D. WAN D. malicious software that is self-replicating and self-propagating B.actualtests.

actualtests.B A. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. D.) A. C:\Win\System32 "Pass Any Exam.www.com Ac tua lTe Refer to the following descriptions. C:\System\Windows32 C. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. A VPN is a private network between two computers using wireless cards without using a wireless access point between them.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. A VPN is a secured line of communication between two points through a public network. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. Default gateway D. C:\System32\Win B. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 . C. True B." . B. DNS server Answer: A.co m 303 . Subnet mask C. Any Time. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. IP address B.

co QUESTION NO: 1002 m 304 .CompTIA 220-701: Practice Exam D. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. Windows protection error B. Backlight B. General protection fault C. System lock-up sts When a Windows-based application attempts to access memory another program is using. It also occurs when a program tries to access a memory address which does not exist. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. Illegal operation D. Socket479 B.www. SPGA "Pass Any Exam. what is the error that will be generated? ." . Inverter C. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. Any Time. ZIF C. LPGA D.actualtests. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A. Screen D.com Ac tua lTe A.

Drive interface B. Double-sided.com Ac A. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format.actualtests. Highlighting the Taskbar and double-clicking in the center tua lTe sts . Host adapter Answer: A "Pass Any Exam. Any Time.co m 305 . and then clicking and dragging D. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A. Right-clicking the mouse and dragging the Taskbar to make it bigger B. Moving the mouse pointer to the top of the Taskbar." . Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. Double-sided. single-layerBlu-ray disc C. pausing until the pointer turns into a double-headed arrow. No other given options can store roughly more than 17GB of data.R D. single-layer DVD. Double-sided. Hard disk D. double-layer DVD+R B. The dual layer capacity of Blu -ray disk is 50 GB. Single-sided. Controller C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A.www. Left-clicking the mouse and double-clicking the Taskbar C.

23 D. 21 B. and a host adapter. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. you're trying to educate users on the importance of security. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. Power surge D. Spilled liquid B. Which port will you need to block to prevent Telnet from being used? A. QUESTION NO: 1007 To increase security. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. Some attacks.www. Biometrics "Pass Any Exam. controller. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. take advantage of human shortcoming to gain access that should otherwise be denied. Perimeter security D. What term do you use to describe attacks of this type? A. 22 C. Social engineering B. A HDD magnetically stores data on discs that are known as platters. What is usually a cause of this? A.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. You explain to them that not every attack depends on implementing advanced technological methods. Improper manufacture C.co m .actualtests." . you decide to use your firewall to block the Telnet protocol. you explain. IDS system C. Any Time. you notice a discolored area.com 306 Ac tua lTe sts .

/more Answer: A QUESTION NO: 1012 "Pass Any Exam.www. A. This is because it is not only high speed but also supports isochronous data. Any Time. to describe their 1394 products. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A. which can connect up to __peripherals in a daisy-chained topology. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. /help C. lTe sts . 127 C. 15 B. It was used with trademarked name FireWire.actualtests. /and D.link and Lynx. Other companies make use of other named such as i. which means delivering data at a guaranteed rate. 63 D.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. /? B.co m 307 . such as video devices. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer." .

Paper tray Answer: A QUESTION NO: 1014 In Windows XP. Ink cartridge B." .actualtests.co m 308 . Click Start-> All Programs-> Search. Daisy wheel D. Toner cartridge are used in Laser toner cartridges contain dry ink (toner).exe at the command prompt. Toner cartridge C. B. Ping B. Any Time.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. C. Click Start-> Search. Left-click a directory and choose Find. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A. tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. This ink is fired through Ink Cartridge. Run search. Ipconfig C. D.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Answer: D "Pass Any Exam. Tracert D. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides.www. sts . how can you start a search for files and folders? A.

Class B C.com 309 Ac tua lTe sts A. C.) A. Keep records of accident reports. Provide properly maintained tools and equipment.C. What class is this address? .www. This is not a valid IP address . AT system connector B.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. Any Time.co m You have a computer with the IP address 171. Ensure that there are no safety hazards in your path. Lift by bending over at the waist.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Answer: B. C. Carry monitors with the glass face away from your body. Display an OSHA poster in a prominent location.1. which of the following are good procedures to follow? (Choose all that apply. Class C D. Berg "Pass Any Exam. Answer: C.18. D. Attend yearly OSHA safe work environment seminars. Class A B. Use a cart for heavy objects. B.actualtests. D.) A.226.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment." . B.

S2 C.D QUESTION NO: 1022 "Pass Any Exam. . S4 QUESTION NO: 1020 A. to a laptop.CompTIA 220-701: Practice Exam C. For example. A faulty transfer corona wire B. Molex D. True B. An overheating printer C.) A. S3 D." .com Ac tua lTe sts The docking station adds expansion capabilities. you see residue from previous images on the output. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. What two things are the most likely causes of this problem? (Choose two.co m Answer: C 310 .actualtests. A bad erasure lamp D. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A. as well as additional ports. without sacrificing the mobile computing functionality of the machine.www. A broken cleaning blade Answer: C. S1 B. Any Time.

Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year.com 311 Ac tua lTe sts .actualtests. D. What is the best answer to that? A.state drives D. there is something wrong with it.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. Memory cards C. So. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. SATA hard drives most often use the same type of power connector as PATA hard drives. B. you are responsible for fixing the problem. B. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope.www. Thumb drives B. The technician will get back to them as soon as possible. Give the customer an estimated time for repair based on the technicians assessment. Recently. Inform the customer that others are waiting. Ask the customer to check daily to see when it is completed. the customer is anxious to know when he might come back to pick up his computer. he takes the computer to the Repair Center and as a technician. Molex connectors are used with PATA hard drives. Ask the customer when they would like to have the work completed. Any Time. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. C. The 4 pin Berg connectors provide power "Pass Any Exam. but he has no idea what the problem is. C. SoliD. Therefore they use Molex connectors. Before leaving the Repair Center. D." . while Berg connectors are used with floppy drives.co m .

SATA hard drives and PATA hard drives do not use the same type of power connector." .000 volts is below human sensation.000volts C.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. Any Time. lTe sts . "Pass Any Exam.www. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A. Both SATA Power connector and Molex connector cannot be used on the same drive. Netbook D.CompTIA 220-701: Practice Exam supply to floppy drives. Luggable B. 300. It has a fliparound screen and can be held like a large notebook. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector.co m .com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting. The P8 and P9 connectors are used by AT-based motherboards.000 volts to feel a shock.000volts D. 30. It also allows you to write notes directly on the screen with a special pen called stylus. 3. Tablet C.actualtests. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors. The charge below 3. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. 300volts B.

CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB.actualtests.co m 313 . eSATA and Express Card/54 are examples of hot pluggable devices A.com Ac tua lTe sts .www. True B." . Any Time. False Answer: A "Pass Any Exam.

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