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ITIL V3 Foundation Complete Certification Kit - 2009 Edition

ITIL V3 Foundation Complete Certification Kit - 2009 Edition

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Published by Raj Kumar

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Published by: Raj Kumar on Oct 20, 2011
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07/10/2013

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SLM will be constantly reviewing the SLA and achievements to see if targets are being met. For
example – it was found that the availability of the service dropped to 80%. This combined with the
increase in the use of the HYPE service; it was decided to implement a Service Improvement Plan
(SIP) to identify how this service can be improved.

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