P. 1
ITIL V3 Foundation Complete Certification Kit - 2009 Edition

ITIL V3 Foundation Complete Certification Kit - 2009 Edition

|Views: 324|Likes:
Published by Raj Kumar

More info:

Published by: Raj Kumar on Oct 20, 2011
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

07/10/2013

pdf

text

original

SLR – detailed requirements that constitute the design criteria to be met e.g. secure, clear
uninterrupted voice, real time video etc
SLA structure – decided to go with multi level structure (based on decision of service level
package used, as well as offering greater security and accessibility to various
departments/users).

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->