Systems Analysis & Design

Sixth Edition

Chapter 1
Information System Users and
Their Needs
● A systems analyst
must understand
the company’s
organizational
model in order to
recognize who is
responsible for
specific processes
and decisions and
to be aware of
what information
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is required by
The Systems Development Life
Cycle
● Traditionally pictured as a
waterfall model, but is also
presented as an interactive model
depicting real world practice and
the constant dialog among users,
managers, and systems
developers

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Information Technology
Department
● The information technology (IT)
department develops and
maintains a company’s
information systems
● The IT group provides technical
support

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Chapter Summary
● IT is a combination of hardware
and software that support
business
● The essential components of an
information system are hardware,
software, data, processes, and
people
● Companies are product-oriented,
service-oriented, or a combination
of the two
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Chapter Summary
● Organization structure usually
includes levels. Each level has
different responsibilities and
information needs
● Systems analysts use modeling,
prototyping, and CASE tools.
Modeling produces a graphical
representation of the process,
prototyping involves creation of
an early working model, and CASE
tools assist in various systems
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development tasks
Chapter Summary
● The Systems Development Life
Cycle (SDLC) consists of five
phases: systems planning,
systems analysis, systems design,
systems implementation, and
systems operation, support, and
security
● Systems analysts need a
combination of technical and
business knowledge, analytical
ability, and communication skills
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● Chapter 1 Complete