Study Guide

CRS: Sabre
By

Jeanne Semer-Purzycki
Reviewed By

Constance F. Curlott, CTC

About the Author
Jeanne Semer-Purzycki is one of the leading authors in travel and tourism education today. She is the author of five leading textbooks for the travel and tourism industry: Travel Vision: Guide to the Travel and Hospitality Industry (Prentice-Hall), Practical Guide to Fares and Ticketing, 3d ed. (ITP Publishing), Guide to SABRE Reservations and Ticketing (ITP Publishing), International Travel, Fares and Ticketing (Prentice-Hall), and Sails For Profit (Prentice-Hall), a comprehensive how-to for cruise travel. Ms. Semer-Purzycki has served as classroom instructor and director of the Travel School of America in Boston. She has also been a contributing author for The Travel Institute (formerly ICTA). Ms. SemerPurzycki currently serves as Educational Specialist with the Higher Education Assistance Group, Boston, where she assists schools and colleges in all phases of operation. Ms. Semer-Purzycki earned a bachelor’s degree in Education from the University of Vermont and a master’s degree in Education and Instructional Media from Central Connecticut State University.

About the Contributing Reviewer
Constance F. Curlott, CTC, earned a bachelor’s degree in Education from Southern Illinois University and obtained her Certified Travel Consultant Certificate from The Travel Institute (formerly ICTA), Wellesley, Massachusetts. Before retiring, Ms. Curlott worked as an adjunct professor at Florida Community College, where she taught Travel Agency Operations, Tourism, Destination Geography, and Computer Reservations Systems.

There are several major computer reservations systems used worldwide, including Apollo, Sabre, WORLDSPAN, and Amadeus, which are the four largest reservations systems in the United States and Canada. Each computer reservations system can be used to
■ ■ ■ ■ ■ ■ ■ ■

Pr eview Pr eview

Make air and rail reservations Book car rentals Reserve space on tours and cruises Reserve hotel rooms Order limousine service with any connected supplier Give current fare and rate information Print travel documents Provide information vital to the travel professional

Just like the Internet, these systems are interconnected. As a travel agent, you’ll probably work within one or more of these systems. Your work here in the Sabre computer reservations system will allow you to access one of the largest information databases in the world. It’s exciting and challenging work, so let’s get started.

When you complete this study guide, you’ll be able to
• • • • • • • • • • Sign in and sign out of the CRS Explain the required parts of a PNR Encode and decode airlines and airports Pull an availability screen Describe the meaning of each letter, figure, and word on the availability screen Choose and reserve the best flights for a client Enter passenger name fields into a PNR Enter telephone numbers into a PNR Enter received from field information and know why it’s important End and retrieve a PNR

iii

Build supplemental information into a PNR including form of payment, frequent-flyer information, addresses, remarks, and special service requests Make changes, deletions, corrections, and cancellations to the PNR Read seat maps and make seat assignments Make car rental reservations Interpret car rental rules, policies, codes, and price displays Make hotel reservations Interpret hotel facilities, policies, codes, and price displays Read and interpret tariff displays and fare rules Find lowest applicable fares Price itineraries and issue tickets Understand the function of PNR queues and process the queues Change segment status Use Sabre functions unrelated to the PNR, including currency conversion, calculator functions, and converting time Use on-line Sabre Help

• • • • • • • • • • • • •

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Preview

YOUR SABRE MATERIAL A STUDY PLAN HELPFUL HINTS GETTING STARTED
Important Keys Sign-In/Sign-Out Decode and Encode

1

Contents Contents

1 3 7
7 9 9

PNR CREATION—REQUIRED PASSENGER DATA FIELDS
Phone Field Received-From Field Itinerary Field Name Field Ticketing Field

10
10 11 11 12 13

PNR CREATION—OPTIONAL PASSENGER DATA FIELDS
Remarks Other Service Information Special Service Requests Agency Address Frequent Flyer Number

13
13 14 15 15 15

PNR CREATION—AVAILABILITY AND SELLING
City Pair Availability Sell Flight Segments

16
16 18

PNR RETRIEVAL AND MODIFICATION
PNR Retrieval Displaying PNR Fields Itinerary Modification Passenger Data Modification Dividing PNRs

21
22 22 22 23 24

PRICING AND FARES
Itinerary Pricing Fare Displays Fare Quote/Shopper Modifiers

25
25 26 27

v

PRE-RESERVED SEATS AND TICKETING
Pre-Reserved Seats Ticketing

30
30 31

QUEUES AND QUEUE MANAGEMENT
Definition of Queue Reserved Queues Managing Queues

32
32 32 33

SPECIAL TRAVELER ACCOUNT RECORD SYSTEM (STARS) CARS
Cars Plus Car Vendors and Car Types Car Search Modifiers Selling Cars

36 40
41 42 42 43

HOTELS
Hotel Index HOT Availability HOT Qualifiers Hotel Description Hotel Sell Hotel Modifications

46
47 47 48 50 50 51

REFERENCE AND MISCELLANEOUS FUNCTIONS
Automated Reference System

53
53

FOX
Direct Reference System Miscellaneous Functions Weather Forecasts

54
54 56 56

APPENDIX GLOSSARY

59 73

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Contents

CRS: Sabre

YOUR SABRE MATERIAL
For this course, you’ll use this study guide to work through the Viasinc GDS Training System, which you’ll access via the Internet. Viasinc is a huge database that simulates a computer reservations system. It will guide you step by step through the many procedures done in a CRS. This study guide gives you an effective study method to best utilize your on-line time and complete your Sabre lessons. This study guide is a companion text to help you review and practice the information from your Sabre hands-on training program. It’s divided into the same courses as your hands-on training program. Each lesson in this study guide provides a brief overview of the major concepts of the training lesson, a recap of all formats presented in the training lesson, and a written practice exercise to be completed by hand in this study guide.

A STUDY PLAN
Your on-line training has time limits. Your time is measured from the time you log in until you log out. To maximize your time on-line, follow these steps in each lesson. 1. Before you log in, read the text in this study guide that pertains to the lesson you’re working on in Viasinc. 2. Log in and complete the lesson. Pay close attention to the dialogue in each lesson. This explains the concepts that you’re learning in the lesson. To master the lesson, you must understand the concepts.

1

3. Log out. When off-line, use this text as a review and study guide. Review the formats that you’ve learned in the Appendix of this study guide. 4. Be sure to concentrate on the material in both your study guide and on-line program. When you understand the material, you can take some time to work through the emulator exercises. Remember, you have a limited amount of time in which to complete your on-line lesson material, so concentrate on completing the assigned material before doing any supplemental emulator exercises. 5. Follow these steps for each lesson within Course 1. If any lesson seems confusing to you, go back and do the lesson over again. Since subsequent lessons are built upon what you’ve previously learned, don’t go on to later lessons without a thorough understanding of what you’ve just covered. 6. At the end of Course 1, you must take the on-line examination. When you’ve taken the exam, e-mail your instructor to indicate you’ve completed the examination. Be sure to include your full name, student number, and user ID in your e-mail. Your instructor’s e-mail address is travel@pennfoster.com. Do not wait until you take another exam. 7. When you’ve completed Course 1, continue with the remaining courses. At the end of each course, you’ll take an examination. Follow the same procedure for completing each examination.

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CRS: Sabre

HELPFUL HINTS
Here are some helpful hints to follow as you make your way through this material.

The most important things to learn in your CRS training are concepts. Concepts include such items as a thorough understanding of all the contents of an availability screen, the five required fields of a PNR, supplementary fields, faring and fare rules, PNR management, and information fields. Accuracy is more important than speed. Speed will build as you become more experienced. Viasinc offers the option of working in a standalone or an integrated courseware browser. The standalone version must be downloaded, but offers more features and quicker response and runs independent of your Web browser. The integrated version works well if you’re using a computer on which you can’t install more software. Whichever courseware browser you choose to use, you’ll need Internet Explorer 6.0 or higher. The integrated courseware also works with recent versions of other browsers, such as Firefox or Mozilla. The standalone browser requires Windows 98 or higher. The CRS will tell you that it can’t read your request when your format is incorrect. It will also tell you when your PNR doesn’t contain all required parts. It will not tell you when you misspell the client’s name, or reserve a window seat when the client wanted an aisle seat. It will not tell you that you’re incorrect if you send a passenger to Las Vegas (LAS) when they were expecting to go to Los Angeles (LAX). You are responsible for accuracy. You’ll soon learn that there’s more than one format that will give you the same information or results. Learn the shortcuts and always use them. (You’ll learn the shortcuts throughout the lessons.) This will build your speed and efficiency. Let’s look at an example using the availability format. Your client wants to travel from Chicago’s O’Hare to Seattle on June 23 and return on July 7.

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The two commands that will give you the flights available for this round trip are A23JUNORDSEA and A07JULSEAORD

To get the same results, use the shortcut command on the return and your entries will be A23JUNORDSEA and A*O07JUL

You’ve saved four keystrokes. In a busy day at work, this could multiply many times over. Learn and use shortcuts.

If you have any trouble moving to your next lesson, use the New Place button on your toolbar. You may also use this button to return to an earlier lesson that you need to revisit. Figures 5 and 10 contain details on how to use the New Place button. Make sure that you’re in quiet surroundings with little interruption or distraction when you’re working in your on-line lessons. Since your online work is timed, don’t leave your computer while you’re in the middle of a lesson without logging out. Try to review all of the lessons periodically during your Sabre training. It will help you to remember the formats you learned earlier, as well as reinforce the new ones you learn. It’s a great way to refresh your thinking! When you’re tired and your mind becomes boggled by formats, take a break. Log out and give your brain a brief rest. Come back to the material when you feel refreshed. The quality of your learning and retention will be much higher. If you have any questions or problems, contact your instructor.

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CRS: Sabre

Note: Throughout this study unit you’ll be directed to the supplement, CRS: Sabre Supplement (SP0769), available online. Since the information available and the format of the Viasinc site change frequently, we’ve provided much of the instruction only in the online supplement so it can be updated to accomodate the changes on the Viasinc site. While working through this study guide, please be sure to read and study the information in both the study guide and the supplement and practice your Sabre skills using the online material. Go to http://www.pennfoster.edu and log in to your homepage. Click to show your Online Lessons. The supplement will be listed there. Follow the instructions on the screen to download and open the file.

CRS: Sabre

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NOTES

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CRS: Sabre

GETTING STARTED
Travel agents must be familiar with some basic “housekeeping” information about the computer reservations (CRS), also known as the global distribution system (GDS), in order to use the computer to its best advantage. They have to understand such things as field identifiers and operational keys, how to access help through Sabre, how to decode and encode functions, and how to sign in and sign out during the workday. Here are some important key points before getting started.

Important Keys
Though you won’t find the keys discussed below on a basic keyboard, you’ll find them on travel industry keyboards used in GDS systems. There are two basic types of Sabre keys: identification code and operational keys.

Identification Code Keys
The first row of the keyboard allows you to create or display a passenger name record (PNR). When the travel agent creates a PNR, each separate field is entered. Each field entry begins with a field identifier or command key. A field identifier or command key identifies the type of request being made. These keys are labeled with codes and symbols to identify their functions. The major field identifier keys used when creating a PNR are shown in Figure 11.
1 AVAIL 2 FLIFO 3 GFAX 4 FAX 5 RMKS 6 RCVD 7 TKT 8 TL 9 FONE 0 SEG NAME * DSPLY

FIGURE 11—Common Field Identifier Keys

Operational Keys
Operational keys are used to finalize, transmit, and store the PNR after completion. Some of these keys are used to transmit changes made to the PNR after it has been stored. The major operational keys are found mostly along the left, right, and bottom sections of the keyboard. Refer to Figure 12.

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7

Operational Key
PRINT-ENTER ENTER

Function
Press the Print Enter/Enter key to enter data into the computer; pressing it lets Sabre know that you want to send data to Sabre’s memory.

E

The E (end record) key ends the PNR after it has been completed. Ending the record transmits it to the airline’s central computer for permanent storage.

I \ \ Σ END-ITEM

The ∑ (end-item ) key acts like a comma in a sentence. It connects more than one command and enters them simultaneously. The symbol when displayed on the screen looks like this: x

“ ; , ‡

The ‡ (Cros s of Lorraine) key is used to combine related commands in SABRE, such as pricing, ticketing, and invoicing. The symbol when displayed on the screen looks like this: ‡

The X key is used to cancel one or more itinerary segments in a stored PNR.
X

? / IAS

The IAS (insert after segm ent) key is used to insert an additional flight, car rental, or hotel segment in a booked PNR to maintain date and routing continuity. The symbol when displayed on the screen looks like this: /

[ CHNG

[

The CHNG (change ) key is used with other Sabre commands to delete or change data. The symbol when displayed on the screen looks like this: ⌧

The D (divide) key is used to split or divide completed PNRs.
D

< , NEW #

The new num ber in party key enables Sabre to reduce the number of passengers in a booked PNR if one or more cancels. The symbol when displayed on the screen looks like a comma: ,

> . CSS

The CSS (change segm ent status) key changes the status of a flight segment that has been affected by a schedule change. The symbol when displayed on the screen looks like a period: .

FIGURE 12—Operational Keys and Their Functions

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CRS: Sabre

Sign-In/Sign-Out
Before any work can be done in Sabre, each travel agent must identify himself or herself by signing in. Sabre has six assembly areas, or work areas, labeled A, B, C, D, E, and F. When you use the asterisk (*) to sign in, you sign into all six assembly areas. Your sign-in code appears on each reservation you make for identification purposes. Your sign-in is comprised of two parts: a user ID code and a password. The user ID code can be one to six numerals. Your password consists of six to eight alphanumeric characters known only to you. You can change one work area to another by entering ⌧A, ⌧B, ⌧C, ⌧D, ⌧E, or ⌧F. In addition to each agent having his or her own user ID code and password, each Sabre agency has its own code called the pseudo-city code. Sabre uses the pseudo-city code to send messages to agencies. The pseudo-city code also secures all records to the agency location. Sabre’s response to your sign-in includes the agency’s pseudo-city code, agent’s identification and initials, and the assembly areas that have been signed in. You sign out of Sabre at the end of the workday or when you leave the workstation for an extended period of time.

Decode and Encode
When you enter information into Sabre, you’re required to use standard industry codes for airlines, airports, cities, and travel vendors. You don’t have to remember them all since Sabre allows you to decode (translate from code to a name) and to encode (translate from name to code). All decode formats begin with W/*. All encode formats begin with W/-.

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PNR CREATION—REQUIRED PASSENGER DATA FIELDS
A passenger name record (PNR) is an electronic record of a passenger’s complete reservation. Most of the work you do in Sabre involves working on PNRs for your leisure and business clients. A PNR can include one or more passengers as long as they travel together on all segments. Each section of a PNR is called a field. A field contains a specific type of information, such as the passenger’s name, phone number, ticketing instruction, or itinerary. A PNR must contain five required fields before it can be sent to the central processor for storage. The five required fields of a PNR are
■ ■ ■ ■ ■

Phone Received from Itinerary Name Ticketing

An easy way to remember the five required fields is to remember the word PRINT. Each separate informational entry in a field is called an item. In a PNR, some fields can contain only one item and are referred to as single-item fields. The received-from and ticketing fields are both single-item fields. Some fields, called multi-item fields, can contain two or more informational items. For example, the phone field can include up to three separate phone numbers or entries. The phone, name, and itinerary fields are all multi-item fields.

Phone Field
This mandatory field must contain from one to three phone numbers. Most PNRs contain three phone contacts: the agency’s phone number, the passenger’s home phone number, and the passenger’s business number.

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CRS: Sabre

Each phone number is identified with a phone qualifier:
■ ■ ■

A for agency phone H for passenger home B for passenger business

Each phone entry begins with the field identifier 9, followed by the area code and number. For example, 9212-555-6788-B. The agency phone is always entered first, followed by the passenger’s home and business numbers. A free-text field follows the phone qualifier, which allows you to enter any type of pertinent information. For example, 9412-555-9876-H AFTER 6P.

Received-From Field
The received-from field is a single-item field that identifies the person who contacted the agency for the booking. If the agent is asked to modify a PNR, the name of the person who authorized the change or cancellation is entered in the received-from field. Each received-from entry begins with the field identifier 6. Everything that follows the identifier is a free-text field. Be clear and concise; use the letter P if the passenger is traveling alone and is the contact. For example, 6P. For multipassenger PNRs, identify the passenger who contacted the agency by name in this field. For example, 6BILL SMITH.

Itinerary Field
The itinerary field must contain at least one air, hotel, or car rental segment. Instructions on how to book itinerary segments is covered later in your program.

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Name Field
The name field contains the name of one or more passengers in a PNR. All passengers must travel together on the same routing and dates to be included in one PNR. Each surname (last name) entry begins with the field identifier -. Each passenger is identified by surname and first name or initial. A title is optional, but it’s a good idea to include one. For example, -SMITH/JAMES DR. HERE ARE SOME HELPFUL NAME FIELD TIPS.
■ The number of slashes (/) in the name field always equals the

number of passengers with the same surname.
■ Don’t use periods (.) in the name field. ■ Titles are optional in the name entry, but are preferred.

The following are common titles used with entries in the name field.

MR MRS MS MISS MSTR (MALE CHILD UNDER 12) DR SENATOR CONGRESSMAN SISTER REV RABBI FATHER CAPT LT SGT

For multiple passengers traveling under the same surname, the number of names is entered after the field identifier. For example, -2SMITH/JAMES DR/SUSAN MRS.

Passenger Name Numbering System
A NUMERICAL NOTATION IDENTIFIES EACH PASSENGER NAME IN A PNR. THE FIRST NUMBER IDENTIFIES THE SURNAME; THE SECOND NUMBER IDENTIFIES THE PASSENGER’S NUMBER IN THAT SURNAME. HERE’S AN EXAMPLE OF A NAME FIELD WHEN DISPLAYED IN A PNR. 1.2SMITH/ROY/JILL 2.3ADAMS/CHARLES /SUSAN /TOM MSTR HERE’S THE NAME NUMBER FOR EACH PASSENGER LISTED IN THE NAME FIELD ABOVE. ROY SMITH = 1.1 JILL SMITH = 1.2 CHARLES ADAMS = 2.1 SUSAN ADAMS = 2.2 TOM ADAMS = 2.3

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CRS: Sabre

Ticketing Field
Each PNR must have a ticketing date entry. The ticketing entry indicates either a future ticketing date or that the ticket will be issued immediately. If a ticket is to be issued on a future date (specified in this field), the PNR is held “in suspense.” For a future ticketing date, the field identifier 7 is followed by TAW (ticket awaits writing) and the ticketing date. For example, 7TAW26SEP/. If the ticket is to be issued immediately, the field identifier 7 is followed by T-A, (Ticketing now; Agent is ticketing). For example, 7T-A.

PNR CREATION—OPTIONAL PASSENGER DATA FIELDS
As you create a PNR, you’ll sometimes need to input information that doesn’t fall under the mandatory PRINT fields. Though not required to complete a PNR, information on other services (seats, special meals, and assistance requirements), as well as other information that helps the travel agent better assist the client, can be included in the PNR. Optional information often included in a PNR includes
■ ■ ■ ■ ■

Remarks Other service information (OSI) Special service requests (SSR) Agency address Frequent flyer number

Remarks
The remarks field is used to store miscellaneous information relevant to the passenger’s record. Anything entered in this field is for the agency’s attention only; it’s not transmitted to the airline. Examples of items in the remarks field include form of payment, client address, reminders, and passenger travel preferences. Each remarks entry begins with the field identifier 5.

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There are four general types of remarks:

General information only. For example, 5PREFERS WINDOW SEAT. Symbol-coded remarks (printed on ticket, invoice, or itinerary). For example, 5-CHECK. Passenger address. For example, 5/TOM BOYD. 5/134 MAIN ST 5/SCRANTON PA 13455

Alpha-coded remarks (reminders). For example, 5H‡HOTEL RES NEEDED IN MIA.

The Cross of Lorraine (‡) begins a new line when printed in the PNR and other documents.

Other Service Information
Other service information (OSI) is used to relay information to the participating airlines in the PNR. This type of information is useful from a passenger-handling standpoint. The three general categories of OSI messages are

Physical impairment (alerts airline of a passenger’s physical impairment) Language (alerts airline that the passenger speaks a language other than English) Infant travel (alerts airline that the passenger is traveling with an infant (under two years of age)

If the OSI is to be sent to the host airline, American, the field identifier is FAX (4). For example, 4OSI SPEAKS SPANISH ONLY-1.1. If the OSI is to be sent to other airline(s), the field identifier is GFAX (3). The carrier code is also added to the entry. For example, 3OSI DL SPEAKS SPANISH ONLY-1.1.

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CRS: Sabre

Special Service Requests
Special service requests (SSR) are used to request special services that aren’t normally provided to passengers in flight. Unlike an OSI, the SSR message requires action from the airline. Three general categories of SSR messages include
■ ■

Special in-flight meal Wheelchair assistance at board-on and/or board-off points Unaccompanied minor (child under 12 traveling alone)

If the SSR is to be sent to the host airline, American, the field identifier is FAX (4). For example, 4WCHR1-2.1. If the SSR is to be sent to other airline(s), the field identifier is GFAX (3). The carrier code is also added to the entry. For example, 3VGML2-1.1.

Agency Address
The agency address field identifies the name and address of the travel agency booking the PNR. The field identifier for the agency address is W-. Separate the agency’s name, street address, and city, state, and ZIP with the Cross of Lorraine (‡). For example, W-GLOBAL TRAVEL‡12 MAIN STREET‡ DENVER CO 12345.

Frequent Flyer Number
When a frequent-flyer membership number is entered in the PNR, it sends a teletype message to participating airlines so passengers can get mileage credit. This field begins with FF (frequent flyer), followed by the carrier, membership number, and passenger identification: For example, FFDL1334987-1.2.

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Here are common credit card codes that are entered in the form of payment remarks: AX = American Express (Add *E at the end of the credit card form of payment on American Express for extended payment.) DC = Diners Club VI = Visa CA = MasterCard Here are common special service codes that are entered in SSRs: LCAL = Low calorie meal SFML = Seafood meal VGML = Vegetarian/nondairy meal KSML = Kosher meal UMNR = Unaccompanied minor WCHR = Wheelchair assistance

PNR CREATION—AVAILABILITY AND SELLING
Remember the five required fields of a PNR? In addition to phone, received from, name, and ticketing, the fifth mandatory field is itinerary. An itinerary can consist of one or more flight, hotel, or car rental segments. Flights are the most frequently booked segments. The normal process is to request availability and book one or more flight segments based on your client’s needs.

City Pair Availability
City pair availability (CPA) displays show flights between two cities on a specified date. You request basic availability by travel date, city pair, and departure time. The field identifier is 1, followed by the date, city pair, and departure time. For example, 124APRDENIAH8A.

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CRS: Sabre

Sabre responds with six lines of direct or connecting flights closest to the departure time requested. Not only are flight data displayed, but also the number of seats available in each class of service is shown. This number represents the number of seats the travel agent can sell through Sabre at one time. Sabre provides availability not only for the host airline, American, but many other domestic and international carriers. Seat availability can be obtained for a period of 330 days into the future. There are several variations to the basic CPA request, which include availability by
■ ■ ■ ■

Arrival time Specific carrier Specific connecting city/airport Type of flight service (such as direct and nonstop flights only)

After you’ve requested availability and it’s displayed on the computer monitor, there are some nifty shortcut entries you can use to make changes to the original display. Some of these shortcuts include
■ ■ ■

Availability at a different departure/arrival time Availability at a different travel date Availability a certain number of days forward or backward from original date

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17

You can use either city or airport codes in the CPA request. If you use airport codes (such as JFK), Sabre will first list the best flights from/to Kennedy International. After those are exhausted, Sabre will display flights from/to other New York City airports. Note: To save time, use airport codes whenever possible. In Sabre, the operation codes for the days of the week are M = Monday T= Tuesday W = Wednesday Q = Thursday F = Friday J = Saturday S = Sunday

Sell Flight Segments
The most common function of an airline computer reservations system is selling flight segments. Travel agents can sell flight segments in two ways: from city pair availability (CPA) and by specific flight number (without CPA). The field identifier when selling a flight segment is 0. Selling from CPA is used more frequently than selling by using a specific flight number. When you book from CPA, you enter the field identifier followed by the number of seats, class of service, and the line number from the CPA display. For example, 02F1. The display * used in the shortcut sell entry for connecting flights means “book the same class of service on the next consecutive line of the CPA.” For example, 01Y1*.

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CRS: Sabre

Commonly used sell request codes (used in sell entries) are
■ ■ ■ ■

NN = Request seat(s) (literally, need need). LL = Request waitlist DS = Desires; seat not confirmed BK = Sold directly with carrier

Commonly used status codes (used in response to sell request) are
■ ■

SS = Seat sold ARNK = Non-air or surface segment (literally, arrival unknown)

One of the error checks that Sabre runs is to check for routing continuity. Sabre automatically checks to see if all departure and arrival cities are in sequence with no gaps. To eliminate any gaps, you’ll need to sell ARNK for all non-air segments to maintain routing continuity. The following routing is not acceptable.
1US 1445F 13MAR Q MIACLE HK1 820A 1105A 2DL 1664F 21MAR F JFKMIA HK1 110P 655P

The following routing is acceptable after selling ARNK as the second segment.
1US 1445F 13MAR Q MIACLE HK1 820A 1105A 2ARNK 3DL 1664F 21MAR F JFKMIA HK1 110P 655P

The long sell method is used when you book without a CPA display; you already know the airline and flight number. This is called the long sell because you need to enter more information: carrier, flight number, class of service, travel date, city pair, and number of seats. For example, 0UA145Q14SEPRICSEANN2. Let’s look at the following example. Lucy works at Windy City Travel in Chicago, Illinois. She just got off the phone with Barbara Levitt, secretary to William Patton. Mr. Patton and his wife Susan are traveling with Dr. Jules Pierre, his wife Veronica, and their eight-year-old son Robert.

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They’re traveling from Chicago O’Hare to Los Angeles on AA 675, September 15. A few days later they’ll drive to San Francisco. They’ll return home from San Francisco on AA 886, September 30. All travel is in coach class. Mr. Patton’s business phone is 207-555-1344, extension 990. He can be reached at home after 7 P.M. at 207-555-6899. The agency’s address is 1334 Loop Boulevard, Chicago, IL; the agency’s phone number is 207-555-0933. Mr. Patton will be paying for the tickets on his MasterCard. The number is 0001987654321, with an expiration date of August, 2006. These tickets are to be issued at a future date, September 2. Lucy is to send the invoice and tickets to Mr. Patton’s home address: 1334 Lakeview Boulevard, Chicago Illinois 44512. Lucy wants to put in the record that these clients are VIPs. She also orders a seafood (SFML) meal for these passengers on both flights. In addition, she sends an OSI message to both airlines that Mrs. Pierre speaks only French. After several other phone calls and walk-in clients, Lucy finally had the chance to complete the PNR for these clients, which is shown in Figure 13.

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CRS: Sabre

1.2PATTON/WILLIAM MR/SUSAN MRS 2.3PIERRE/JULES DR/VERONICA MRS/ROBERT MSTR 1AA 675Y 15SEP Q ORDLAX HK5 615A 1155A 2ARNK 3AA 886Y 30SEP F SFOORD HK5 1040A 500P TKT/TIME LIMIT – 1.TAW02SEP/MAIL TICKETS PHONES – 1.CHI207-555-0933-WINDY CITY TRAVEL LUCY 2.CHI207-555-6899-H PATTON AFTER 7PM 3.CHI207-555-1344X990-B PATTON ADDRESS – WINDY CITY TRAVEL 1334 LOOP BOULEVARD CHICAGO IL 98771 AA FACTS – 1.OSI SPEAKS FRENCH ONLY 2.2PIERRE/MRS 2SSR SFML AA 675Y15SEP/ORD NN5 3SSR SFML AA 886Y30SEP/SFO NN5 REMARKS – 1.VIP CLIENTS 2.-*CA0001987654321‡08/06 3.CARDHOLDER MR WILLIAM PATTON 4./MR WILLIAM PATTON 5./1334 LAKEVIEW BOULEVARD 6./CHICAGO ILLINOIS 44512 RECEIVED FROM - BARBARA/SEC
FIGURE 13—Sample PNR

PNR RETRIEVAL AND MODIFICATION
It’s important to stress that it’s critical to enter accurate information in a PNR. When a PNR is completed and stored, it’s filed inside the computer’s memory bank. There are many reasons why a travel agent needs to retrieve and display a stored PNR at a later date. Agents need to retrieve and display a stored PNR to
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Verify information contained in the PNR Change or cancel passenger or itinerary information Issue an airline ticket

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PNR Retrieval
The field identifier used to retrieve and display parts of a PNR is the display key *. PNRs created in your agency can be retrieved and displayed using a variety of methods. You can retrieve a completed PNR by referencing any of the following entries:

Passenger name: *-ADAMS (When retrieving a PNR using a passenger name, there might be more than one PNR with the same surname. If so, Sabre displays a similar name list of all PNRs that contain that name.) Travel date and name: *-25OCT-LAMBERT/B Flight, date and name: *TW177/13MAY-PERRY/L Record locator: *KUTWYT (A record locator is a unique 6-digit code assigned to a PNR when the transaction is ended.)

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Displaying PNR Fields
After a PNR is displayed, you may want to look at only certain sections or fields. For example, you may want to display the passenger data fields, such as the name and phone information, to make changes. Or you may want to display the booked itinerary to cancel a flight and rebook a new one. The entries are very useful when displaying lengthy PNRs.

Itinerary Modification
Sometimes it’s necessary to cancel, change, and/or rebook one or more flights for a client. This is called itinerary modification. The key used when canceling itinerary segments is X. A travel agent can do any of the following actions after the PNR has been completed and transmitted for processing:
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Cancel one or more segments. For example, X2. Cancel and rebook in one entry. For example, X2‡01Y3. Change date for existing segment. For example, X2‡22JUN.

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Change and rebook class of service in existing segment. For example, WC2B. Insert a new flight segment. For example, /2. Reduce number in party. For example, ,2.

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You can reduce the number of passengers in a confirmed PNR, but you can’t increase it. Follow these four steps when reducing number in party: 1. Reduce number in party. 2. Delete name of passenger not traveling. 3. Enter new received-from information. 4. End transaction.

Passenger Data Modification
If you make a mistake entering information in any passenger data field and the PNR has been transmitted to the central processor, you can’t just retrieve the PNR and type over your mistake. You must retrieve the stored PNR and make a change entry. The change key is used for passenger data modifications: ⌧. The last two entries you must make when making any type of itinerary or passenger data change to a stored PNR are 1. Enter a new name (who authorized the change) in the received-from field. 2. End the record by pressing E (for enter).

The change format is the same for all types of passenger data. Refer to Figure 14.

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Field Identification Name Phone Ticketing Remarks 9 7 5

Item Number (omit for single-item field) 2 3

Change K ey

New Information

Change Format -2 ⌧SMYTHE/D 93⌧212-555-0877-H 7⌧TAW13JUN/ 51⌧ -CHECK

⌧ ⌧ ⌧

SMYTHE/D 212-555-0877-H TAW13JUN/ -CHECK

1

FIGURE 14—Passenger Data Change Formats

To delete a field, follow the same format as in Figure 14, with one exception: Do not include any new information after the ⌧ change key. For example, 51⌧.

Dividing PNRs
Remember that all passengers in a PNR must travel on the same flights on the same dates. When one or more passengers change a portion of an itinerary, that person or persons must be divided out of the PNR, and you need to create a new PNR for them. The divide function is used for this transaction. When dividing PNRs, you must complete the following steps in the sequence shown: 1. Retrieve original PNR. 2. Divide name(s) to be modified. 3. Modify the divided PNR. 4. Enter received-from information. 5. File the divided PNR. 6. Original PNR displays on screen. 7. Modify the original PNR, if necessary. 8. End transaction. Remember, when dividing PNRs, always divide out the passenger(s) who are changing their itinerary.

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When you divide a PNR, Sabre automatically adds a line of remarks indicating the PNR was split and provides the record locator of the original record as a cross-reference.

PRICING AND FARES
Sabre stores millions of fares for North American and international travel. There are two primary methods of finding fare information in Sabre: itinerary pricing and fare displays.

Itinerary Pricing
Sabre automatically prices itineraries with up to 24 segments. You must have an active or retrieved PNR to request itinerary pricing. The standard entry WP (what price) displays the lowest fare based on the booked class of service.

Bargain Finders
A very useful type of itinerary pricing is called Bargain Finders. It displays the lowest fare for an itinerary based on available classes of service, regardless of the class of service booked in the PNR. If there’s a price less expensive in a class other than what’s booked, Sabre will let you know. In fact, you can also request Sabre to search for the lowest available fare and rebook the existing flights in the new class of service. Refer to Figure 15.

A Comparison: Standard WP versus Bargain Finders Itinerary Price
WP Searches for the lowest price in the class of service already booked. WPNC Searches for the lowest price in a new class of service that is available.

Bargain Finders
WPNCS Searches for the lowest price in a new class, whether or not it is available. WPNCB Searches for the lowest price in a new class and rebooks the itinerary in the new class.

FIGURE 15—Standard WP versus Bargain Finders

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Future Pricing
The standard WP entry causes Sabre to display a price for a PNR, but this price isn’t stored for future reference. The FP (future price) entry serves the same function as the standard WP entry, but with one major difference. The FP entry creates and stores a pricing field with ticketing instructions for future processing.

Itinerary Pricing Modifiers
When making any WP or FP entry, Sabre assumes that you want to do the following:
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Price all passengers as adults Price all PNR segments Price all passengers Price to each stopover city

The travel agent can override any or all of these assumptions by adding a secondary code to the primary code of WP or FP. See Figure 16.
C ode P S N X Type Passenger type Segment select Name selection Connection indicator When to Use Price passengers other than at all adult fares (child, military, etc.) Price one or more selected segments Price for one or more selected names Price through fare, as a connection Example WPP2A DT/2CHD WPS1-3 WPN1.2 WPX2

FIGURE 16—Itinerary Pricing Modifiers

Fare Displays
Fare displays show a listing of fares for a given city pair and travel date, without reference to a PNR itinerary. The two general types of fare displays are Fare Quote (FQ) and Fare Shopper (FS).

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The Fare Quote (FQ) displays fares for a specific carrier. The basic entry displays all published fares on the requested routing, with no edits for advance purchase or minimum/ maximum stays. The entry begins with the identifier FQ, followed by the city pair, travel date, hyphen, and carrier. For example, FQMIADEN11FEB-UA. Fare Shopper displays a comparison of fares for all carriers. The basic entry displays all published fares on a routing with no edits for advance purchase or minimum/maximum stays. The entry begins with the identifier FS, followed by the city pair and travel date. The Fare Shopper format is the same as the Fare Quote format with one major difference: omit the carrier code. For example, FSMIADEN11FEB. You can request a Fare Shopper or Fare Quote from specific lines of a CPA or specific segments of a PNR. Just add L (line) after FQ or FS, followed by the line number in the display. For example, FQL3 or FSL2.

You can substitute FA for FQ, or use FD for FS to give only future fares that are applicable on the day of request. For example, each request below was made on May 10 for travel three days later on May 13. FSBOSRIC13MAY FDBOSRIC13MAY Displays all fares regardless of advance purchase requirements. Excludes all fares that have an advance purchase requirement of more than three days prior to travel.

Fare Quote/Shopper Modifiers
The standard FQ and FS entries display adult normal and excursion fares for the given city pair and travel date. However, you have the option to view other types of fares such as child excursions, military, and senior citizen discounts. You can view these other types of fares and combination of fares by adding a modifier to either the FQ or FS format. The modifier follows the travel date in the entry. For example, FQDFWSTL23SEPEXC-UA.

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Some examples of FQ and FS modifiers are CH = Child YM = Military EX = Excursion EXC = Excursion, child and adult NXC = Normal/excursion, child and adult NLX = Normal/excursion, adult IT = Tour basing NLC = Normal, adult and child SC = Senior Citizen

Let’s look at the following bargain finder example. Sam from Cooker Travel booked a round trip between San Francisco and Denver for a business client, Peter Adams. Figure 17 shows the booked PNR itinerary for Mr. Adams. 1.1ADAMS/PETER MR 1CO 192Y 12AUG W SFODEN HK1 1205P 325P 2CO 175Y 19AUG W DENSFO HK1 1220P 200P
FIGURE 17—PNR for Mr. Adams

As you can see, Sam booked Peter Adams in regular Y class. Sam wants to see the lowest fare in Y class for this itinerary. He enters WP. Sabre displays the itinerary price below. The lowest fare based on Y class is fare-type Y9. The total price of the ticket equals $379 at this fare. Refer to Figure 18. When advised of the price, the client tells Sam to find a lower price. Sam decides to enter the Bargain Finder format that not only displays the lowest fare in an available class of service, but also rebooks the itinerary in the lower class.

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WP 1.1ADAMS/PETER MR 1CO 192Y 12AUG W SFODEN HK1 1205P 325P 2CO 175Y 19AUG W DENSFO HK1 1220P 200P BASE FARE TAXES TOTAL 1- USD344.18 34.82XT USD379.00ADT XT 25.82US 6.00ZP 3.00XF 344.18 34.82 379.00 ADT-01 Y9 SFO CO DEN 172.09Y9 CO SFO 172.09Y9 344.18 END ZPSFO3DEN3 XFDEN3
FIGURE 18—WP Itinerary Price Display

Sam enters: WPNCB. Sabre responds with the new itinerary price below. The lowest fare-type in an available class of service is VE21N. The total of this ticket costs $274. As you can see, Sabre automatically rebooked the itinerary in V class of service. The rebooked segments are displayed on the last two lines of the display. Refer to Figure 19. Needless to say, Mr. Adams was very happy with the savings of more than $100 on this ticket. WPNCB 1.1ADAMS/PETER MR 1CO 192Y 12AUG W SFODEN HK1 1205P 325P 2CO 175Y 19AUG W DENSFO HK1 1220P 200P BASE FARE TAXES TOTAL 1- USD246.52 27.48XT USD274.00ADT XT 18.48US 6.00ZP 3.00XF 246.52 27.48 274.00 ADT-01 VE21N SFO CO DEN 123.26VE21N CO SFO 123.26VE21N 246.52 END ZPSFO3DEN3 XFDEN3 FEE ON CHG/REFUND 1CO 192V 12AUG W SFODEN HK1 1205P 325P 2CO 175V 19AUG W DENSFO HK1 1220P 200P
FIGURE 19—WPNCB Itinerary Price Display

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PRE-RESERVED SEATS AND TICKETING
After the PNR is created and priced, the next step is to pre-reserve seats for the passengers (if possible) and issue the airline ticket. Sabre can do both of these functions.

Pre-Reserved Seats
Sabre’s pre-reserved seats program allows the travel agent to provide customers advance seating preferences prior to arrival at the airport. Passengers usually have preferences of either an aisle or window seat. Some prefer an exit row where there’s more legroom, or a bulkhead seat that faces an interior wall. There are two basic ways to pre-reserve seats:
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By seat location By specific seat number

All pre-reserved seat formats start with the command 4G. To pre-reserve seats by location, enter 4G followed by the segment number or A (all segments), slash, and the location code. For example, 4GA/W. To pre-reserve by seat number, the travel agent will usually display a seat map of the aircraft. A seat map is a virtual blueprint of the interior of the aircraft, where row number and seat letter identify each seat. For example, seat 22B is located in row 22, seat letter B. To pre-reserve seats by number, enter 4G followed by the segment number or A, slash, and the seat number. For example, 4G1/14A. The 4G command is used to pre-reserve seats, while the 4GX command is used to cancel seats already assigned.

Seat Location Codes
N = Nonsmoking S = Smoking W = Window A = Aisle B = Bulkhead L = Left side R = Right side F = Front T = Tail X = Opposing aisle

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Ticketing
The primary code when issuing tickets is W‡. In fact, if you’ve stored all required information in Future Pricing, use the standard W‡ to print the ticket; no additional entries are needed. However, if Future Pricing and other modifiers haven’t been stored, they can be added to the basic W‡ entry. Secondary codes are generally required to calculate and print the correct information on the airline ticket. All previously discussed secondary modifiers (passenger-type, segment select, and so on) used in itinerary pricing can also be used with the standard W‡ entry. In addition, you can use the following secondary action codes when ticketing:
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KP A

Commission percentage Auto-validation airline (when ticket is to be issued on a carrier other than the first)

You can add more than one secondary code to the basic ticketing entry. They can appear in any sequence. Separate each with ‡. (For example, W‡KP09‡ADL‡PADT/CHD will print a ticket with commission of 9 percent, validated on Delta Air Lines, and priced for one adult and one child.)

When ticketing, the Name select, Passenger type, and Segment select fields can be combined in one entry; separate the fields with the Cross of Lorraine (‡). The over-water carrier should always be the validating carrier on transatlantic and transpacific international flights. Save keystrokes: You can end a PNR you’re currently working on and print the ticket in one entry. To do this, you simply add the E (end) in front of the ticketing entry. For example, EW‡KP10. Invoices and itineraries can be printed at time of ticketing by adding ‡DP to the ticketing or future pricing line. For example, W‡AUA‡DP or FPKP09‡DP.

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QUEUES AND QUEUE MANAGEMENT
The function of queues serves to enhance and expedite Sabre’s booking functions. Once you understand what a queue means, you’ll understand its function relating to Sabre.

Definition of Queue
A queue is defined as “a line or file of things waiting to be served or brought into service.” Sabre, along with travel vendors such as airlines, hotels, and car rental companies, sends and places PNRs and other important messages in a travel agency’s group of files. In reference to a CRS, a queue is a lineup of messages in the agent’s computer that requires his or her attention.

Reserved Queues
Each queue is numbered; there are 254 separate PNR queues. Sabre reserves the first 30 queues (0 through 29); the rest of the queues (30 through 254) are available for each travel agency for specific purposes. The most frequently used queue is the ticketing queue (number 9). The travel agent checks his or her ticketing queue each day to find out what PNRs need to be ticketed. The 30 queues reserved by Sabre are shown in Figure 20. All queue formats begin with Q. To find out the number of PNRs in a particular queue, enter the queue count format. First enter QC (queue count) followed by a slash and the queue number. For example, QC/9. To access a specific queue to begin working on the PNRs in that queue, enter Q, then a slash followed by the queue number. For example, Q/9.

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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30–253

Basic PNR—urgent (24 hrs) Basic PNR—nonurgent Car/hotel/tour confirmation numbers Not assigned Recheck PNRs successful processing Airline schedule changes within 17 days Airline schedule changes beyond 17 days Not assigned Not assigned TAW—tickets to print Tax—PNR suspense Airline rated PNR Large party—10 or more passengers Not assigned Not assigned Not assigned Not assigned Waitlist confirmation—urgent (24 hours) Waitlist confirmation—nonurgent QLT default queue/recheck changes Assigned—special Unable to invoice Corporate travel policy modified by airline Not assigned Prereserved seat/Boarding Pass confirmations Prereserved seat/Boarding Pass unable to confirm Tour time li mit Not assigned Not assigned Eaasy Sabre PNRs Travel agency usage

FIGURE 20—PNR Queues

Managing Queues
Queue Placement
Not only do Sabre and other travel vendors place PNRs into the appropriate queue for the agent’s attention, the travel agent also places PNRs in queues for special handling. When placing a PNR into a queue, the travel agent must identify

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the type of action that needs to be taken. These actions or instructions are called prefatory instruction codes (PIC). Figure 21 lists examples of prefatory instruction codes and their meanings.
PIC 0 1 4 5 6 Instruction or Action to Take Confirm to passenger Confirm to passenger Compute rate Advise flight information Advise schedule change Ticketing arrangement See remarks Confirm from waitlist Special meal Passenger no show Flight canceled Names/number in party not equal Class code incorrect Duplicate segment in itinerary Fare change Deposit required Special request action required Request waitlist clearance Unable to ticket

FIGURE 21—Prefatory Instruction Codes

7 11 12 18 22 27 28 29 32 33 36 37 39 41

To place a PNR in a specific queue, you enter QP (queue placement), then a slash followed by one or more prefatory instruction codes. For example, QP/12/37.

Action Status Codes
An important concept related to queues and other Sabre functions is action status codes. When a segment has been affected by a schedule change or other occurrence, Sabre sends a message to the travel agent through the function of queues. Sabre identifies flight schedule changes through special action status codes. Some of these codes require the travel agent to take action; others are for information purposes only. Figure 22 lists some common action status codes and their functions.

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C ode BK HK HL KK KL LL SC SS

Function Booking confirmed directly with airline. Passenger holds confirmed space. Passenger is waitlisted. Airline can confirm requested segment. Airline can confirm from waitlist. Add passenger to waitlist. Schedule change confirmed. Sell, segment is confirmed.

C ode TK TL UC UN US UU WK WL

Function Schedule change for other airline (OA); advise passenger and change to HK. OA schedule change for waitlisted segment; change segment status to HL. Unable to confirm; waitlist closed. Cancel segment and request alternative. Unable, flight not operating. Cancel segment and request an alternate. Unable to sell, have waitlisted. Change segment status to HL. Unable to confirm, have waitlisted. Change segment status to HL. Was confirmed as a result of a schedule change. Was waitlisted due to schedule change. Cancel segment.

FIGURE 22—Action Status Codes

Change Segment Status
Certain queues will inform you which segments of an itinerary have been affected by a schedule change or waitlist clearance. When a flight segment has been affected by a schedule change, you must advise the client and change the status of that segment. The format to change the status of a segment is to first enter the CSS (change segment status) key, followed by the segment number and new status code. For example, .2HK. When checking queues for schedule changes, first advise the passenger, then make the appropriate change segment status entry. For example, the following Delta flight on segment 1 is now at code KL (airline can confirm from waitlist). What do you do? 1DL 576Y 13MAY M PHXIAH KL2 935A 1010A First, advise the client of the schedule change. Then, change the segment status to HK: .1HK

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Think of Sabre’s queues as electronic mailboxes, where PNRs can be filed for appropriate review or future action, such as ticketing. The ticketing queue (Q/9) is usually checked a few times each day to assure that ticketing deadlines are met. To get a full list of all prefatory instruction codes (PIC), enter QI*SYS.

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SPECIAL TRAVELER ACCOUNT RECORD SYSTEM (STARS)
Special Traveler Account Record Systems (STARS) are used to store a variety of industry, office, and client information. The reference and message STARS may contain office procedures or travel vendor information. Client STARS contain information about corporate accounts and specific travelers from that account. There are two general types of STARS: universal and office. Universal STARS are created by Sabre to announce new products, travel advisories, and general industry information. Universal STARS are created by American Airlines for the use of their reservation agents and retail travel agents. Data located in these STARS cover a broad range, from credit card services and destination information to travel advisories and sightseeing tours. Office, or subscriber, STARS are created by travel agencies and contain client or general information unique to the needs of the office. Office STARS created by the agency have two levels of data. A level-one STAR is usually established for a corporate account to move such items as address, telephone, and billing information into the PNR. Passenger data such as name and telephone contacts can also be included in a level-one STAR for a single traveler and companies with only one traveler. For companies with two or more travelers, a second-level STAR is established to move passenger data into the PNR. A second-level STAR may contain such data as passenger’s

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home phone and travel preferences such as seats, hotels, car rentals, special meals, and so on. If a STAR has two levels, the first-level STAR (that is, data that pertains to the company as a whole) is listed first. The second-level STAR, which contains information pertaining to an individual traveler, follows this information. Client information can be moved from the STAR into a PNR with just a few keystrokes, saving time and ensuring accuracy of information. Each line of a STAR is coded to identify which line is to be moved into a PNR.

S Subject or title of STAR (usually a special account name) P Priority line (for information only) A Always move. These data lines are always moved into the PNR, unless specified otherwise. O Optional move. These data lines are moved into the PNR only when specified. N Never move. These data lines are never moved into the PNR; they’re used for reference only.

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In the first- and second-level STAR shown in Figure 23, “A” lines are always moved into the PNR, “O” lines are moved optionally, and “N” lines are never moved.

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The command to move STAR data lines into a PNR is NM (now move). STARS should be created for the agency’s frequent travelers and regular clients to save booking time and increase accuracy. SABRE and other travel vendors use universal STARS to communicate with their travel agency subscribers.

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STAR ABC CORP. OS ABC CORP. 1P CHARGE ALL TKTS TO AX CARD FOR BUSINESS TRIPS 1A W-GLOBAL TRAVEL‡123 NEW BLVD‡CHICAGO IL 92222 2A 9781-555-8900-A GLOBAL TRAVEL 3A 5/ABC CORPORATION 4A 5/1445 NORTH MAIN ST 5A 5/PITTSBURGH PA 19987 6O 5-*AX00000123456789‡9/05 7O 5-CHECK 8N HOURS 8A-5P, MON-FRI 9N EMPLOYEES AUTHORIZED TO USE COMPANY AX CARD 10N ARE SMITH/ROBERT, ROBBINS/PETER, KRAMER/PATRICIA STAR ROBERT SMITH 11A -SMITH/ROBERT 12A 9781-555-9877X1334-B 13A 5PREFERS AVIS STANDARD SIZE CAR 14A CLIENT ALWAYS PAYS BY CHECK 15A 5PREFERS LOW SODIUM MEALS 160 6MISS SMITH/SECY 17N VP OF MARKETING, OFFICE 9A-5P MON-FRI AOAO 30JUN 03 K62
FIGURE 23—A STAR for ABC Corporation

Let’s look at the following example of how a travel agent uses STARS. Paul is sitting at his desk at Traveler’s World Agency in Boston. He’s on the phone with Miss Phelps from Powell Enterprises. She is booking another business trip for her boss, Michael Taylor. Since Powell Enterprises is a corporate account of the agency, Paul created a STAR called Powell Enterprises to save time booking PNRs for this company’s travelers. Paul started to create Mr. Taylor’s PNR. As you can see, only the name, itinerary, and ticketing fields have been completed. The rest of the PNR data will be transferred from the company’s STAR. The incomplete PNR is shown in Figure 24.

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1.1TAYLOR/MICHAEL MR 1AA 103F 13JUL S BOSLAX HK1 645P 955P 2AA 94F 17JUL Q LAXBOS HK1 815A 445P TKT/TIME LIMIT – 1.TAW10JUL/DELIVER TICKETS

FIGURE 24—Mr. Taylor’s PNR

Paul then pulls up the STAR for Powell Enterprises. The entry he uses is N*POWELL. Refer to Figure 25.

OS 1A 2A 3A 4A 5A 6A 7O 80 9O 10O 11O 12N 13N 14N

POWELL ENTERPRISES 9617-555-9880-A TRAVELER’S WORLD 9617-555-8977-B W-TRAVELER’S WORLD‡123 BEACON STREET‡BOSTON MA 02216 5/POWELL ENTERPRISES 5/1400 NORTH MAIN STREET 5/BOSTON MA 02216 5-*CA0000123456789‡10/04 CARDHOLDER IS POWELL ENTERPRISES 5-CHECK 6MISS PHELPS/SECY 6SUE BARRY/SECY HOURS 8A-5P, MON-FRI EMPLOYEES AUTHORIZED TO USE COMPANY CA CARD ARE SUSAN JOHNSON, MICHAEL TAYLOR, PAULINE PEREZ

FIGURE 25—Powell Enterprises’ PNR

Paul wants to move all the “A” lines into the PNR (agency and business phone, agency address, and company address). Since the passenger is authorized to use the company’s credit card, Paul also wants to move optional lines 7 and 8. Finally, he wants to move optional line 10 to show the correct received-from information. His entry is NM7‡8‡10. Refer to Figure 26. Once Paul makes this entry, Mr. Taylor’s PNR is complete. Think of the time Paul saved by moving STAR data into the PNR.

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1.1TAYLOR/MICHAEL MR 1AA 103F 13JUL S BOSLAX HK1 645P 955P 2AA 94F 17JUL Q LAXBOS HK1 815A 445P TKT/TIME LIMIT – 1.TAW10JUL/DELIVER TICKETS PHONES1.BOS617-555-9880-A TRAVELER’S WORLD 2.BOS617-555-8977-B ADDRESSTRAVELER’S WORLD 123 BEACON STREET BOSTON MA 02216 REMARKS1./POWELL ENTERPRISES 2./1400 NORTH MAIN STREET 3./BOSTON MA 02216 4.*CA0000123456789‡10/04 5.CARDHOLDER IS POWELL ENTERPRISES RECEIVED FROM - 6MISS PHELPS/SECY

FIGURE 26—Mr. Taylor’s Completed PNR

CARS
Cars Plus
Cars Plus is Sabre’s car rental availability and reservation system. Cars Plus enables you to book car rentals at locations throughout the world. You can identify the specific type of car, cost, and other special features by adding a variety of search modifiers. There are two types of car rental availability displays: Car Shop (CF) and Car Quote (CQ). Car Shop (CF) provides comparative display of all car vendors’ rates in a specific location, from the least to most expensive. Car Quote (CQ) provides rates for one car vendor only and location, from the least to most expensive. Which method you use will depend on your client’s needs and requests.

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CQ versus CF
There are only two differences between requesting a Car Quote (CQ) and Car Shop (CF):
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The identification key (CQ or CF) Adding the vendor code to the CQ format

For example, use CFSFO/12AUG-14AUG/7A-12N for Car Shop. For Car Quote add the vendor code (here, ZE) CQZESFO/12AUG-14AUG/7A-12N. You can request CF or CQ with or without reference to a PNR. With each availability request you can add various search modifiers such as car type, special equipment, specific rate category, and mileage plan.

Car Vendors and Car Types
When you book a car for your client, you book from a specific car rental company or vendor and a car type. Just as airlines have been assigned two-letter codes, car rental companies or car vendors use special codes in Sabre. These vendor codes are used in all car availability and sell entries.

Major Car Vendor Two-Letter Codes
ZI = Avis ZD = Budget ZR = Dollar ET = Enterprise ZE = Hertz ZA = Payless ZT = Thrifty

To encode a car rental company, enter W/CR and the company name. For example, W/-CRBUDGET. To decode a car rental two-letter code, enter W/CR* and the code. For example, W/CR*ZR.

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Each car rental vendor has dozens of different vehicle makes and models from which to choose. To simplify the process, car types on Sabre are determined by Standard Interline Passenger Procedures (S.I.P.P.). You select the car type by requesting four S.I.P.P. categories:
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Class of car Type of car Automatic or manual shift Air conditioning or no air conditioning

Choose one letter from each of the four categories to make up a four-letter code when selling cars. For example, use SCAR for a standard car, automatic, with air conditioning. Refer to Figure 27 for S.I.P.P. codes.
S.I.P.P Codes Class M E C I S F P L X Mini Economy Compact Intermediate Standard Full Size Premium Luxury Special C Car Type Transmission A M Automatic Manual R N Air Yes No

W Wagon V L R T S F J Van Limo Recreational Vehicle Convertible Sports Car Four-Wheel Drive All-terrain

FIGURE 27—S.I.P.P. Codes

Car Search Modifiers
When searching for a car rental, you can add one or more search modifiers to suit your client’s needs. Select from rate categories, rate plans, location of pick-up/return, and mileage plans. Refer to Figure 28 for common car search modifiers.

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Rate Categories
S P A G I C B N V K C STD PRO ASC GOV IND COR BUS NEG CNV PKG CRE Standard Promotional Association Government Industry Corporate Business Standard Negotiated Convention Package Credential

FIGURE 28—Car Search Modifiers

Rate Plans D E W M Daily (per day) Weekend (per day) Weekly Monthly

Location Indicators C A I O R P X City Airport In-terminal at airport Off-terminal Resort Port or ferry Rail station

Mileage Plans UN FM TM KM Unlimited free mileage Limited free mileage Time plus mileage Kilometers

Selling Cars
The most common method of booking cars is by referencing a segment in a PNR. The same identification key is used when selling car segments: 0. In your car sell entry, indicate the car vendor, car type (S.I.P.P.), pickup city and date by line segment, and return date. For example, 0CARZESCAR3/14SEP.
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You can also add optional modifiers to your sell request, such as
■ ■ ■ ■

Specific car model Special equipment such as a ski or luggage rack Frequent-traveler membership number Corporate I.D. for special rate

Let’s take a moment to look at the following example. Linda, a travel agent from Sunnyside Travel, just got a call from her client, Charles Robinson. Last week, Linda booked a round trip from New York to St. Louis for Mr. Robinson departing May 15 and returning May 17. The client has now contacted Linda for a car rental. He wants an intermediate car rental upon his arrival on May 15 and he wants to return the car on May 17 before his flight home. Linda retrieves Mr. Robinson’s PNR, which is shown in Figure 29.

1.1ROBINSON/CHARLES MR 1UA 114B 15MAY F JFKSTL HK1 915A 115P 2UA 886B 17MAY S STLJFK HK1 415P 935P TKT/TIME LIMIT –| 1.TAW02MAY/ PHONES – 1.NYC212-555-9055-A SUNNYSIDE TRAVEL LINDA 2.NYC212—555-6899-H UNLISTED 3.NYC212-555-9077-B ADDRESS – SUNNYSIDE TRAVEL 44 ARCH BOULEVARD NEW YORK NY 63044 REMARKS – 1.-CHECK 2/MR CHARLES ROBINSON 5./785 WILSON AVENUE 6./NEW YORK NY O63141 RECEIVED FROM - PASSENGER
FIGURE 29—Mr. Robinson’s PNR

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Mr. Robinson first wants to know what’s available. Are there any special weekend rates? Since he doesn’t have a car rental preference, Linda requests a Car Shop display. Since she has the PNR on her screen, and the client will be picking up the car on his day of arrival (in segment 1), and dropping it off when he returns (in segment 2), Linda requests the Car Shopper by entering CF1/2. Sabre displays the Car Shop shown in Figure 30.

CFS1/2 ST LOUIS MO -FRI 15MAY 115P -STL SUN 17MAY 415P CAR COMPANY S TYPE R USD WEEKEND 001@PA PAYLESS S ECAR G 74.55X 002@ZT THRIFTY S ECAR G 74.55X 003@ZR DOLLAR S ECAR G 78.45X 004@ZD BUDGET N ECAR G 79.55X 005@ZI AVIS S ECAR G 86.99X 006@ZE HERTZ S ECAR G 89.99X
FIGURE 30—Car Shop Display for CF1/2

MI/KM UNL UNL UNL UNL UNL UNL

CHARGE 00 00 00 00 00 00

APT OFF IN OFF IN IN IN

After reviewing the different car vendors and their rates, the client decides to take Budget Car Rental. Linda sells a Budget car rental (line 4) from the Car Shop display. Since the car rental is segment number 2 in the PNR (after arrival in St. Louis), Linda makes an insert-after-segment and car sell by entering /1/0C4. She redisplays the PNR to review the car rental segment, which is now segment 2 in the PNR itinerary. Refer to Figure 31.

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1.1ROBINSON/CHARLES MR 1UA 114B 15MAY F JFKSTL HK1 915A 115P 2CAR ZD 15MAY F HK1 STL/17MAY/ECAR/ ARR 115P / RET 415P / RG-@USD79.55 UNL WY / RC- MCSL/CF-89974566 3UA 886B 17MAY S STLJFK HK1 415P 935P TKT/TIME LIMIT – 1.TAW02MAY/ PHONES – 1.NYC212-555-9055-A SUNNYSIDE TRAVEL LINDA 2.NYC212-555-6899-H UNLISTED 3.NYC212-555-9077-B ADDRESS – SUNNYSIDE TRAVEL 44 ARCH BOULEVARD NEW YORK NY 63044 REMARKS – 1.-CHECK 2/MR CHARLES ROBINSON 5./785 WILSON AVENUE 6./NEW YORK NY 63141 RECEIVED FROM - PASSENGER

FIGURE 31—Mr. Robinson’s Completed PNR

H0TELS
The Sabre Hotel Availability Automated Reservation Program (SHAARP) enables travel agents to display hotel availability, descriptions, and rates for thousands of hotel properties throughout the world. Each hotel chain or reservation service has a two-character code, and a unique property number identifies each property within a hotel chain reservation system. Direct connect (DC) functionality provides confirmations within several seconds, prior to End Transaction. Direct connect availability (DCA) allows Sabre agencies to have a seamless access to the DCA hotel participants’ own computer reservation systems.

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Three Easy Steps to Sell a Hotel
Step 1 2 3 Action Shop Look Book Function Request hotel index (HOT) Display detailed information about a hotel chain or property (HOD) Sell a hotel room, with or without a PNR segment (0)

Hotel Index
The hotel index (HOT) is the format used to display hotels in a city location. The format simply begins with HOT followed by the city code. For example, HOTSFO. This basic entry displays all hotels located in the San Francisco metropolitan area including the following information about each property: hotel chain, types of rooms, distance of hotel to the city/airport, and minimum room rates.

HOT Availability
Remember that the basic HOT format will display all hotels for the city entered. Since no dates were entered, the list displays all hotels regardless of availability of rooms. To display a list of those hotels that offer availability you enter the arrival date and departure date to the basic HOT format. You can display a Hotel Index with availability with or without a PNR segment.

Hotel Availability without Flight Segments
To display the hotel index without flight segments, use the following procedure. After the standard HOT entry with city code, add a slash and the arrival date, hyphen and departure date, and the number of adults in the room. For example, HOTLAS/23MAR-27MAR2.

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An alternative to this availability format is to enter the number of nights in the place of the departure date. For example, HOTLAS/23MAR-4NT2.

Hotel Availability with Flight Segments (PNR)
To request availability at the destination city of a flight segment, enter HOT, followed by the segment number (destination city), slash, number of nights, and number of adults in room. For example, HOT1/2NT1.

HOT Qualifiers
To increase efficiency and save time, you can modify the HOT request to produce a shorter list of those hotels that would best suit the needs of the client. When you add one or more search qualifiers such as room type, distance, rate, and reference points, Sabre will more closely define the parameters of its search for hotel information and availability. For example, a request for a hotel in Miami, located on the oceanfront, with rooms under $200, would limit the search considerably. Each search qualifier has a code and is added at the end of the HOT format. Up to 15 different qualifier data fields can be used in a single entry. For example, HOT/RC-W. You can add multiple search qualifiers in one entry; just separate each with a slash. For example, HOT/RC-W/R-150/ L-BF. For a list of HOT qualifiers, refer to Figure 32.

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HOT Qualifiers (Add qualifier after HOT/HOT availability entry.) Qualifier/Examples
/RC-W /RC-C /RC-G /RC-W /RC-V /RC-S /RC-F /RC-M /RC-P /RC-T /RC-R /RC-ALL Rate category code (maximum 3) Category Codes: C = Corporate Government G = W = Weekend V = Convention S = Senior Citizen A LL = R,C,W,P,F,S Room-type qualifier (3-character code) No. of Beds Category A = Deluxe 1 = One B = Superior 2 = Two C = Standard D = Minimum Minimum room rate desired ($90) Maximum room rate desired ($1 50) Request Direct Connect (DC) properties Request Direct Connect Availability (DCA) properties Request a distance radius (within 10 miles) To request by distance and direction (within 25 miles north) To request by location Location Codes C = City center A = Airport

Description

F M P T R

= = = = =

Family Plan Military Promotional Travel Industry Rack

/B2T /A1K /C1D /D2T

B ed T D Q K

Size = = = =

Twin Double Queen King

/R‡90 /R-150 /x /* /D-10 /D-25N /C /A /R /S /BW /BW,HY,MC

R = Resort area S = Suburban

To request by hotel chain (limited list below) Bes t Western BW = HH = Hilton HI = Holiday Inn HL = Hilton Int'l /L-MV /L-SV /L-PS /O /P To request by room location BF = Beach Front OV = Ocean View OF = Ocean Front To request by ground transportation L = Limo H = Hotel Courtesy Car

HY MC RA SI

= = = =

Hyatt Marriot Ramada Sheraton

/L-BF /L-OV /L-OF /L /H

MV = SV = PS O P = = =

Mountain View S ea V i ew P ool S i de Other Transportation Public Transportation

/N-CASA

To request by property name (three to four consecutive letters in name) To request by reference point /(state code)-(reference point name)

/FL-DISNEYWORLD
FIGURE 32—HOT Qualifiers

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Hotel Description
Built into Sabre’s SHAARP program is a description of hotel chain policies and descriptive detail about each individual property. There are three general methods of displaying a HOD (hotel description).

To obtain a hotel chain’s policy, you would enter HOD and the hotel chain’s two-letter code. For example, for a description of Best Western’s general policy, enter HODBW. To obtain a description of a property by line number from a HOT list, you would enter HOD and the line number. For example, HOD*2. To obtain a description of a specific property using a property number, you would enter HOD and the property number. For example, HOD6342.

The HOD display offers detail such as a complete list of rates, location of the property, directions, transportation, hotel policy, facilities, and guest services.

Hotel Sell
The process of selling a hotel room is similar to selling a flight segment. The same segment sell key (0) is used as the identifier. You can sell from either a HOT availability or HOD display. When selling from HOT availability, enter the sell identifier 0, followed by the number of rooms, type of room, rate type, and the line number from the display. For example, 01A1KRAC4. When selling from a HOD display, enter the sell identifier 0, H (hotel booking), number of rooms, ‡, and line number on display. For example, 0H1‡5. You can add a number of qualifiers to the hotel sell entry. Two examples are the guarantee and sell option qualifiers. The guarantee qualifier is used often since many hotels require a credit card number or deposit to secure a reservation. The second is a sell option, which includes such qualifiers as corporate I.D. number, frequent traveler membership number,

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and special services. For example, 01A2DRAC1/ GAX-123456789EXP 10 06-SMITH. Figure 33 lists common hotel sell qualifiers.
Sell Qualifiers Guarantees/Deposits /GAX-123456789EXP 08 06-JONES /GT-GLOBE TRAVEL 123 MAIN ST DALLAS TX 86489 /GCR-12345 /GDPSTT-GLOBE TRAVEL 123 MAIN ST DALLAS TX 86489 /GDPSTCR=12345 Sell Options /CD-12345 /FT-UA4466789 /ID-MC145689 /W /CR-1 /EX-1 /RA /RC /SI-RQST ROOM ON LOWER FLOOR Corporate I.D. Frequent flyer # Hotel frequent # Written confirmation Crib request Extra person Adult rollaway Child rollaway Special Information Credit card guarantee Agency guarantee Corporate # guarantee Agency deposit Corporate # deposit

FIGURE 33—Common Hotel Sell Qualifiers

Hotel Modifications
Changes and cancellations can be completed after a hotel segment has been booked in a PNR. Sabre’s command for modifying hotel segments is HOM (hotel modification). The following codes are used after the command HOM to identify the type of modification being made.
■ ■ ■

X Cancel D Arrival/departure date R Room type/booking code and number of people or rooms

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Cancel Hotel Segment
Hotel segments are canceled in the same format that air segments are canceled. Enter the modification code X followed by the hotel segment by number. For example, X3.

Date Change
To change a date of a hotel segment, enter HOM followed by the segment number, D (date), then a slash and the new arrival/departure dates. For example, HOM4D/22DEC-25DEC.

Room-Type Change
To change a room type, enter HOM followed by the segment number, modification code R, then a slash followed by number of rooms, room type, rate type, a dash, and the number of adults in room. For example, HOMR/1A1KRAC-1. Let’s take a look at the following example. Sue at Rose Travel just booked round trip flights for Robert Smith between Baltimore and Dallas. While in Dallas, Mr. Smith needed a car rental and hotel for the entire stay from October 1 to October 8. Sue booked an intermediate car through Hertz (ZE), for arrival in DFW on October 1. Mr. Smith will return the car upon his departure on October 8. Sue confirmed a weekly rate of $134.45, with unlimited mileage; confirmation number: Z1994718. She also booked a hotel room for Mr. Smith at the Sheraton Dallas Brookhollow Hotel. The reservation is for seven nights and it was guaranteed on Mr. Smith’s VISA credit card. One deluxe room, with one king-size bed was reserved at the rack (RAC) rate of $185 per night. Figure 34 shows Mr. Smith’s PNR. Notice the booked segments:

Segment 1 Segment 2 Segment 3 Segment 4

American Airlines flight from Baltimore to Dallas/Ft. Worth Car rental segment Hotel segment American Airlines return flight from Dallas/Ft. Worth to Baltimore

■ ■ ■

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1.1SMITH/ROBERT MR 1AA 611Q 01OCT F BWIDFW HK1 335P 605P 2CAR ZE 01OCT F HK1 DFW/08OCT/ICAR/ ARR-605P/ RET-7A/RGUSD134.45 UNL WK/ RC-SPD00/CF-Z1994718 3HHL SI HK1 DFW IN01OCT-OUT08OCT 7NT 66789 SHERATON BROOKHOLLOW 1A1KRAC1/185.00USD/AGT00123456/C\GVI401982773648595EXP 10 06-SMITH/CO6P/SI-CF-0988773L 4AA 842Q 08OCT F DFWBWI HK1 825A 1010A TKT/TIME LIMIT – 1.TAW21SEP/DELIVER TICKET PHONES – 1.DFW303—555-0933-A ROSE TRAVEL SUE 2.CHI207-555-1344X990-B 3.CHI207-555-6899-H ADDRESS – ROSE TRAVEL 145 POINTER ROAD BALTIMORE MD 98766 REMARKS – 1.-CHECK RECEIVED FROM - PASSENGER

FIGURE 34—Mr. Smith’s Completed PNR

REFERENCE AND MISCELLANEOUS FUNCTIONS
Automated Reference System
Sabre serves as an enormous encyclopedia of information for the travel agent. This electronic encyclopedia is called the Automated Reference System, which is divided into numerous informational sections called manuals. Two very useful manuals are FOX and the Direct Reference System (DRS).

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FOX
FOX is an automated reference or help system in Sabre. If you can master FOX, you’ll master the key to all Sabre formats. You can retrieve formats on all subjects in addition to detailed information pertaining to the format. FOX is comprised of three levels:

Level 1 is the main list or table of contents of all categories in FOX. Each subject or category item is numbered in the display. For example, F*FOX.

A partial FOX Table of Contents is shown in Figure 35.
F*FOX — FOX TABLE OF CONTENTS — 1. 3. 5. 7. 9. 11. 13. 15. 17. ***FOX - HOW TO USE -*** AA TRAVEL ACADEMY AIR SEGMENT SELL BOARDING PASSES - AA CALCULATOR FUN CITY PAIR AVAILABILITY CITY PAIR AVAILABILITY EXCHANGE TICKETS FARE SHOPPERS QUOTE 2. 4. 6. 8. 10. 12. 14. 16. 18. *OTHER REFERENCE SOURCES ACTION/STATUS CODES ATB BOARDING PASSES - OA CARS PLUS CHARGES “SURCHARGES” TAXES CREDIT AUTHORIZATION DIRECT REFERENCE SYSTEM ENCODE/DECODE

FIGURE 35—Partial FOX Table of Contents

Level 2 displays a format guide for an item from the table of contents (level 1). You can display a certain subject by item number. For example, F*12. Level 3 provides more detailed explanations of the format in level 2. Not all level 2 items have a level 3 display. If a level 3 does exist, the asterisk (*) appears in the left margin of a level 2 display. Level 3 is accessed by item number. For example, F*5.

Direct Reference System
The Direct Reference System (DRS) is another major source of information in Sabre. The DRS contains general travelrelated information that’s maintained by both American Airlines and other vendors such as hotel chains and car

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rental companies. Within their DRS, airlines and other travel vendors provide agents with up-to-date news and commonly requested information about their products or services. Here are two useful shortcuts when accessing information in FOX.

From FOX table of contents, Make the standard FOX entry followed by the letter that begins the subject or category you’re trying to find. For example, to display subjects beginning with the letter P, enter F*FOX-P. If you know what you’re looking for in FOX, you can access the subject without displaying the table of contents. This is done by adding qualifiers to the basic F*FOX entry. You may use up to three qualifiers per entry, each separated with a slash. For example, *FOX/CITY/PAIR/AVAILABILITY.

The Sabre DRS is broken down into
■ ■ ■ ■

Categories Subjects within each category Pages Lines on pages

To access the DRS use Y/ followed by a category code. For example, Y/SYS.

Here’s a partial list of the DRS categories. AAL American Airlines information CAR Car information HHL Hotel information INF Sabre information bulletins, operating hours, options

RAL Rail companies SYS Co-host and airline associates service information SY1 Co-host information continued TTL Total access

TUR Tour finder package information

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Miscellaneous Functions
In addition to all of the formats you’ve learned, there are others that will allow you to work faster and more accurately. Sabre has programmed a lot of information to make life much easier in the busy travel agency office. Such data as calculator functions, calendars, and weather broadcasts are a few examples of Sabre’s helpful tools.

Calculator Functions
Sabre can serve as a calculator. Many of the calculator ⌧ formats begin with T⌧. In all the calculations where basic math principles are used, the following characters describe the functions. ⌧ Use ‡ to add. For example, T⌧9‡47‡456. ⌧ Use - to subtract. For example, T⌧956-59. ⌧ Use * to multiply. For example, T⌧67*89. ⌧ Use / to divide. For example, T⌧678/42.

Calendar Functions
Another useful calculator function relates to the calendar. All calendar functions also begin with T⌧. Refer to Figure 36. T⌧SEP T⌧JUN/06 T⌧15MAR‡90 T⌧27SEP-60 T⌧TUE Display current calendar Display calendar for month in another year Add days Subtract days Display dates of next four same days of the week

FIGURE 36—Common Calendar Functions

Weather Forecasts
Sabre provides access to weather information for cities throughout the world. Sabre’s weather program provides four types of forecasts: WX = Current weather conditions CF = City forecast (today plus the next two days)

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EF = Extended forecast (up to five days out) AV = Average monthly temperature Many of the weather formats begin with ⌧WEA. Refer to Figure 37.

⌧WEA/CF*HNL ⌧WEA/EF*LAS ⌧WEA/WX*MIA W⌧2CF ⌧WEA/AV*STL

City forecast (for Honolulu) Extended forecast (for Las Vegas) Current weather in Miami Display weather forecast by PNR segment number Display average monthly temperature

FIGURE 37—Examples of Weather Functions

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NOTES

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SABRE QUICK REFERENCE

A p p e n d ii x Append x

Getting Started

Sign-In/Sign-Out Sign-in Sign-out Change assembly area SI*7744 SI*(agent ID) SO*

⌧B ⌧ (new work or assembly area)
Decode/Encode W/*SDF W/*(city/airport code) W/*AN W/*(airline code) W/-CCBILOXI W/-CC(city/airport name) W/-ALQANTAS AIRWAYS W/-AL(airline name) FOX

Decode 3-letter city/airport code Decode 2-letter airline code Encode city/airport name Encode airline name

FOX subject index FOX detail from list Redisplay the next higher level Redisplay last FOX screen

F*FOX F*35 F*(item number from previous display) F*O F*

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PNR Creation: Required Passenger Data Fields
Name Field Name Multiple names -ADAMS/THOMAS DR -(surname)/(first name) (title) -SANCHEZ/CARL/MARIA/ROBERT -(# of passengers)(surname)/(first name)/(first name)/(first name) -I/1SMITH/SUSAN MISS -I/1(surname )/(first name)(title) Phone Field Agency phone Business phone Bus iness phone with extension Home phone 9203-555-1422-A GLOBAL TRAVEL SUE 9(area code)-(phone number)-(A identifier)(free text) 9508-555-1718-B 9(area code)-(phone number)-(B identifier) 9508-555-1718X1344-B 9(area code)-(phone number)X(extension)-(B identifier) 9617-555-9088-H 9(area code)-(phone number)-(H identifier) Received-From Field Received from passenger 6P 6(P for passenger or name of person requesting reservation) 6SMITH 6(passenger name) 6S E C 6BARBARA/SEC 6TOM WILLIAMS Ticketing Field Ticket is sued at a future date Ticket same day, with optional free text 7TAW21APR/ 7TAW(ticket date)/ 7TAW/DELIVER TICKET 7TAW/(free text)

Infant

Received from specified passenger Received from secretary Received from secretary named Received from third

Walk-in, immediate ticketing

7T-A

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Appendix

PNR Creation: Optional Passenger Data Fields
Remarks Field Remarks Form of payment by check Form of payment by cash Form of payment by credit card Passenger address 5PAX JAMES 8 YRS OLD 5(free-text message) 5-CHECK 5-CASH 5-*AX0000123456789 ‡11/05 5-*(cc code and number) ‡(expiration date MM/YY) 5/MR WILLIAM SMITH 5/101 NORTH MAIN STREET 5/LONG BEACH CA 09006 5/(client name)5/(street address) 5/(city state ZIP code) Agency Address Agency address W-GLOBAL TRAVEL‡1302 WINDHAM ROAD‡ BALTIMORE MD 33478 W-(agency name) ‡(street address) ‡(city state ZIP) Frequent Flyer Frequent flyer number FFUS1234567-1.2 FF(ai rline)(number)-(name #) OSI & SSR OSI (GFAX) OSI (GFAX to all airlines in itinerary) OSI (AFAX) SSR (GFAX) SSR (AFAX) OSI (GFAX, unaccompanied minor) OSI (AFAX, unaccompanied minor) 3OSI DL SPEAKS SPANISH ONLY 3OSI (airline) (message) 3OSI YY SPEAKS SPANISH ON LY 3OSI YY (message) 4OSI PSGR LOPEZ IS ELDERLY-2.2 4OSI (message)-(name #) 3VGML2-2.1 3(special service code)(segment #)-(name #) 4WCHR1-3.2 4(special service code)(segment #)-(name #) 3UMNR1/UM 08-1.1 3UMNR(segment #)/UM(age in years)-(name #) 4UMNR1/UM10-1.1 4UMNR(segment #)/UM(age in years)-(name #)

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PNR Creation: Availability and Selling
Availability By departure time By arrival time By specific carrier Return availability More availability Original availability Change date Change departure time Add days (up to 30) Subtract da ys (up to 30) Specify connecting city Specify class Direct flights only Sell Direc t/nonstop flight from CPA Connecting flight from CPA Connecting flight from CPA—shortcut Wai tlist from CPA Long sell (without CPA) Long sell – waitlist Open segment Enter confirmed segment booked directly by Delta ARNK/surface segment 01F 2 0(# of seats)(class)(line # from CPA) 01Y1Y2 0(# of seats)(class 1st seg)(line #)(class 2nd seg)(line #) 01Y1* 0(# of seats)(class 1st seg)(line #)* 02F 3L L 0(# of seats)(class)(line # )LL 0UA144F13MAYSANJFKNN2 0(carrier)(flight no.)(class)(date)(city pair)NN(# of seats) 0DL456B02OCTMIACLELL1 0(carrier)(flight no.)(class)(date)(city pair)LL(# of seats) 0TWOPENY23MARCLELAXDS2 0(carrier)OPEN(class)(date)(city pair)DS(# of seats) 0DL886Y16APRMCISANBK3 0(carrier)(flight no.)(class)(date)(city pair)BK(# of seats) 0A 123MARORDLAS8A 1(date)(city pair)(departure time) 104SEPIADPHX/5P 1(date)(city pair)/(arrival time) 123MARORDLAS8A‡AA 1(date)(city pair)(departure time) ‡(carrier code) 1R28MAR12N 1R(date)(departure time) 1* 1*OA 112APR 1(new date) 1*2P 1*(new time) 1‡1 1‡(# of days) 1-4 1-(# of days) 123JANBOSSAN8ADEN (CPA request)(city) 113JUNMSPMIA10A-B (CPA request)-(class) 104APRSEADCA9A/D (CPA request)/D

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Appendix

PNR Retrieval and Modification
PNR Retrieval & Display Retrieve PNR by name From similar name list Retrieve by flight, date and name Retrieve by record locator Display all (entire PNR) Display itinerary only Display name field only Display all passenger data Display phone field Display agency address Display ticketing Display received-from information Display AA Facts Display General Facts Display PNR history *-ANDERSON *-(surname) *2 *UA176/14SEP-GOMEZ *-(airline)(flight #)/(date)-(surname) *RUGXAT *(record locator) *A *I *N *P *P9 *PAD *7 *6 *P4 *P3 *H Itinerary Modifications Cancel segment Cancel multiple segments Cancel range Cancel and rebook from availability Cancel and rebook—long sell Change date in existing segment Change and rebook class of service in one existing segment Change and rebook class of service for a range of existing segments Change and rebook class of service for all existing segments Insert a new flight after specified segment X2 X(segment #) X1/3/4 X(segment #)/(segment #)/(segment #) X2-5 X(segment #)-(segment #) X3‡01F3 X(segment) ‡(sell from CPA entry) X2‡0DL144B 13JULSFOJFKNN2 X(segment #) ‡(sell by flight number) X 3‡13JU N X(segment #) ‡ (new date) WC1Q WC(segment #)(new class) WC1-4F WC(segment #)-(segment #)(new class) WCAH WCA(new class) /1 /(segment #) (Continued)

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Insert new flight before first segment Insert ARNK segment Insert and sell from CPA, one entry Insert and long sell, one entry

/0 /0 /2/0A /segment number preceding ARNK/sell ARNK entry /1/02F3 /(segment # preceding new flight)/(sell entry) /2/0TW133Y13MAYBOSDTWNN1 /(segment # preceding new flight)/(sell entry) Passenger Data Modifications -1⌧ JOHNSON/RICHARD MR -(name #) ⌧ (new surname)/(first name)(title) - 1⌧ 9 3 ⌧ 203-555-1677-B 9(phone item #) ⌧ (new number) 93 ⌧ 7 7

Change name Delete name Change phone item Delete phone item Change ticketing Change remarks item Delete remarks item

⌧ TAW22NOV/ ⌧ TAW(new ticket date)/ 51 ⌧ -CHECK 5(line #) ⌧ -(new information) 51 ⌧

Dividing PNRs Divide PNR Divide from multiple name field Divide multiple passengers from same surname Divide multiple passengers from different surnames Enter received-from information (person authorizing change) File the divided PNR End the transaction D2 D(name # of passenger to be divided out) D2.1 D(name #) D1*3 D(name #)*(name #) D1.3*2.1 D(name #)*(name #) 6MRS SUSAN FRANKS F E

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Appendix

Pricing and Fares
Itinerary Pricing Price PNR itinerary Bargain Finder: price at the lowest fare in a new class that is available Bargain Finder: price at the lowest fare in a new class whether or not it is available Bargain Finder: price at the lowest available fare and rebook in the new class Price PNR and store ticketing instructions (commission %) Price PNR and store ticketing instructions (auto-validating airline) Price PNR and store multiple ticketing instructions WP WPNC WPNCS WPNCB FPKP10 FPKP(percenta ge) FPAUA FPA(WPS(segment#)/(segment#) FPKP10 ‡ ADL‡ P2ADT/2CHD FPKP(commission%) A (validating airline) P(passenger type) WPP2ADT/CHD WPP(pax code)/(pax code) WPS1 WPS(segment#) WPS1/4 WPS(segment#)-(segment#) WPS3-6 WPS(segment#)-(segment#) WPN1.2 WPN(name#) WPN1.1/23 WPN(name#)/(name#) WPX2 WPX(first segment # of connection) WPP2ADT/2CHD ‡ S1/3 WPP(passenger type)+(segment select) Fare Displays Standard fare quote Fare quote with fare type modifier Fare quote based on advance purchase Standard fare shoppers Fare shoppers with selected carrier(s) Fare shopper entry based on advance purchase Fare quote from specific lines(s) in CPA Fare shopper from specific line(s) in CPA Fare quote from specific segment(s) in a PNR Fare shopper from specific segment(s) in a PNR FQSEADCA13NOV-UA FQ(city pair) (date)-(airline) FQMIAIAH13SEPEXC-DL FQ(city pair) (date) (fare type code)-(airline) FASEAPHX21JUN-TW FA(city pair) (date0-(airline) FSNYCTPA23DEC FS(city pair)(date) FSLAXRIC0SEP-UA-DL FS(city pair) (date)-(airline)-(airl ine) FDDENBOS10OCT FD(city pair)(date) FQL1 or FAL1 FQL(line#) FAL(line#) FSL1/2 or FDL1/2 FSL(li ne#)/(line#) FDL(line#)/(line#) FQS2/3 or AS2/3 FQS(seg#)/(seg#) FAS(seg#)/(seg#) FSS2 or FDS2 FSS(seg#) FDS(seg#) (Continued)

Price by passenger type Price specific segment Price multiple segments Price range of segments Price by specific name selection Price multiple name selections Price with connection indicator Multiple pricing in one entry

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Itinerary Modifications Cancel segment Cancel multiple segments Cancel range Cancel and rebook from availability Cancel and rebook—long sell Change date in existing segment Change and rebook class of service in one existing segment Change and rebook class of service for a range of existing segments Change and rebook class of service for all existing segments Insert a new flight after specified segment Insert new flight before first segment Insert ARNK segment Insert and sell from CPA, one entry Insert and long sell, one entry X2 X(segment #) X1/3/4 X(segment #)/(segment #)/(segment #) X2-5 X(segment #)-(segment #) X 3‡01F 3 X(segment) ‡(sell from CPA entry) X2‡0DL144B13JULSFOJFKNN2 X(segment #) ‡(sell by flight number) X 3‡13JU N X(segment #) ‡ (new date) WC1Q WC(segment #)(new class) WC1-4F WC(segment #)-(segment #)(new class) WCAH WCA(new class) /1 /(segment #) /0 /0 /2A /(segment number preceding ARNK) /1/02F3 /(segment # preceding new flight)/(sell entry) /2/0TW133Y13MAYBOSDTWNN1 /(segment # preceding new flight)/(sell entry)

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Appendix

Pre-Reserved Seats and Ticketing

Pre-reserved Seats Reserve seats on all segments, window Reserve seats on segment 1, aisle Reserve seats on segments 2 and 4, left side Reserve seats on segments 1 through 4, bulkhead on right side Display all pre-reserved seats in a PNR Display seat map for segment 1 Reserve a specific seat on all segments (seat 25A) Reserve a specific seat for segment 1 (seat 14B) Reserve specific seats in same row for segment 2 (seats 22A , 22B ) Reserve specific seats for all segments (seats 10A, 10B and 11A, 11B) Cancel seat assignments for one segment Cancel seat assignment for multiple segments 4GA/W 4GA/(location code) 4G1/A 4G(segment #)/(location code) 4G2,4/L 4G(segment #),(segment #)/(location code) 4G1-4/BR 4G(segment #)-(segment 3)/(location code)(location code) *B 4G1* 4G(segment #)* 4GA/25A 4GA/(seat number) 4G1/14B 4G(segment #)/(seat number) 4G2/22AB 4G(segment #)/(row number)(seat letter)(seat l etter) 4GA/10AB11AB 4GA/(row number)(seat letter)(seat letter)(row number) (seat letter)(seat letter) 4GX1 4GX(segment #) 4GX1,2,4 4GX(segment #),(s egment #), (segment #) Ticketing Standard ticketing command (PNR has a stored FP line) Print ticket with commission percentage Print ticket with multiple instructions (first ticket at adult fare, second ticket at child fare, using US as validating carrier) End PNR and print ticket, one entry End PNR and print ticket with multiple instructions W‡ W‡KP10 W‡KP(commission %) W‡PADT/CHD‡AUS W‡P(pax type/pax type)‡A(validating carrier) EW‡ EW‡KP10‡S3/4 EW‡KP(commission %)‡S (segment #)/(segment #)

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Queues
Display number of messages and PNRs on all queues Display number of PNRs on specific queue number Access specific queue Place PNR on specific queue with prefatory instruction co d e . Change segment status QC/ QC/9 QC/(PNR queue number) Q/9 Q/(queue number) QP/13/18 QP/(queue number)/(prefatory code) .1HK .(segment #)(action status code)

Special Traveler Account Record Systems (STARS)
Display first-level STAR Display second-level STAR Move all “A” lines into a PNR Move all “A” lines, plus designated “O” line (8) Move all “A” lines, plus multiple “O” lines (8 and 10) Move all “A” lines, plus a range of “O” lines (6 through 12) Move all “A” lines except designated line (2) Move all “A” lines except designated multiple lines (2 and 4) Move all “A” lines, except a range of lines (3 through 7) N*WIDGETS N*(STAR ID) N*WIDGETS-SMITH N*(STAR ID)-(2nd level STAR ID) NM NM8 NM(O line #) NM8∑10 NM(“O” line #) ?(“O” line #) NM6-12 NM(“O” line #) -(“O” line #) NMX2 NMX(line #) NMX2X4 NMX(line #)X(line #) NMX3-7 NMX(line #)-(line #)

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Appendix

Cars Plus
Car Availability (All interchangeable betw een CQ and CF) Car quote request, without PNR CQZITPA/14APR-18APR/1P-8A CQ(car company)(city)/(pickup date)-return date)/(pickup time)-(return time) CFSFO/11MAY-15MAY/4P-10A/SCAR CF(city)/(pickup date)-(return date) /(pickup time)-(return time)/(car type) CQZTLAX/22NOV-25NOV/10A-2P/STAR,FSAR,SWAR CQ(car company)(city)/(pickup date)-(return date)/(pi ckup time)-(return time)/(car type),(car type), (car type) CFSFO/1NOV-10NOV/9A-7P/W CF(city)/(pickup date)-(return date)/(pickup time)-(return time)/(modifier code) CQZEPHX/12MAR-15MAR/600A-800P/B CQ(car company)(city)/(pickup date)-(return date) /(pickup time)-(return time) /(modifier code) CQ1/2ZE CQ(pickup segment #)/(return segment #)(car company) CF1/2 CF(pickup segment #)/(return segment #) CQ3/4ZD/CCMN, ICMN CQ(p ickup segment #)/(return segment #)(car company)/ (car type),(car type) Selling Sell from CQ or CF display Sell from CQ or CF display, with optional qualifier Sell car by referencing a PNR segment 0C 3 0C(line # from display) 0C2/ID-97765 0C(line # from display)/(optional qualifier) 0CARZEICAR2/24J UN 0CAR(vendor)(car type)(seg #)/(return date)

Car shopper with S.I.P.P. modifier, without PNR

Car quote with multiple car-type modifiers, without PNR Car shopper with rate plan modifier (W = weekly), without PNR Car quote with a rate category modifier (B = Business standard), without PNR Car quote referencing PNR segments Car shopper, referencing PNR segments Car quote referencing PNR segments with multiple car-type modifiers

Appendix

69

Hotels
Hotel Index (HOT) Hotel index by PNR flight segment in PNR Hotel index by city Hotel index with availability Hotel index with availability Hotel index with search qualifier Hotel index with multiple qualifiers Hotel index by reference point HOT2 HOT(flight segment #) HOTMIA HOT(city) HOTSTL/13NOV-17NOV1 HOT(city)/(arrival date)-(departure date)(# adults) HOTSTL/13NOV-4NT1 HOT(city)/(arrival date)-(# nights)NT(# adults) HOTSFO/RC-C HOT(city)/(modifier) HOTSAN/RC-F/R-150/A2D HOT(city)/modifier)/(modifier)/(modifier) HOTFL-DISNEYWORLD/10AUG-15AUG2 HOT(state code)-(reference point)/(arrival date)(departure date)(# adults) Hotel Description (HOD) Hotel description from index Hotel description for chain Hotel description by property number HOD*12 HOD*(line # from HOT list) HOD*HI HOD*(chain code) HOD99887 HOD(property number) Hotel Sell Sell from a hotel description (HOD) Sell by room type (from HOT di splay) Sell with special request Sell with form of guarantee 0H1‡3 0H(# rooms) ‡(line #) 01A1KRAC4 0(# rooms)(room type)(rate type)(line number) 0H1‡4/SI-RQST LOWER FLOOR 0H(# rooms)) ‡ (line #)/SI-(request in free text) 01B2DRAC2/GAX123456789EXP 10 06-JONES Sell entry/G(credit card code)(card number) EXP (mm) (yy)-(last name) 01A1QRAC/EX-1/RA-1 Sell entry/(room option)/(room option) Hotel Modification (HOM) Modify date(s) Modify room type HOM3D/10MAY-15MAY HOM(segment #)D/(new date)-(new date) HOM2R/1B2DWKD-2 HOM(segment #)R/(new room type) (rate description code)-(# of adults, 1 or 2)

Sell with room options

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Appendix

Reference and Miscellaneous Functions
FOX Display FOX table of contents Display level 2 and 3 FOX Display level 2 by subject letter Display FOX with qualifier Redisplay the last FOX page Return to previous level of FOX F*FOX F*13 F*(item number) F*FOX-F F*FOX-(letter) F*FOX/FARE/QUOTE/DISPLAY F*FOX/(qualifier)/(qualifier)/(qualifier) F* F*O Direct Reference System (DRS) Display all DRS categories Display a specific category Display a list of subjects within a category Move to a specific line or part of the DRS Move to a specific page of the DRS Display last DRS screen Y Y/SYS Y/(3-letter category code) Y/SYS/QAZ Y/(3-letter category code)/(3-letter subject code) Y/L22 Y/L(line number) Y/P10 Y/P(page number) Y* (Continued)

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Calendar Functions Monthly calendar—current year Monthly calendar—another year Add days to a specified date Subtract days from a specified date Calendar date for same day of week T ⌧ JU N T ⌧(month) T ⌧JUN/05 T ⌧(month)/(year) T ⌧26DEC‡45 T ⌧(date)‡(number of days) T ⌧26DEC-45 T ⌧(date)-(number of days) T ⌧FRI T ⌧(day) Weather Forecasts Current forecast Extended forecast Current conditions Forecast by PNR segment Average monthly temperature

⌧WEA/CF*SEA ⌧WEA/CF*(city code) ⌧ WEA/EF*BOS ⌧ WEA/EF*(city code) ⌧ WEA/WX*DFW ⌧WEA/WX*(city code)
W W

⌧ 2C F ⌧ (segment number)CF

⌧WEA/AV*DEN ⌧WEA/AV*(city code)

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Appendix

action status code Two-letter code that indicates the current status of a flight, car rental, or hotel segment in a PNR. address field (5/) Part of the PNR remarks field that contains the address of the passenger or company. agency address field (W-) Optional PNR field that contains the name and address of the agency location that’s making the booking. alpha-coded remarks Part of the PNR remarks field that represents reminders for travel agents, which aren’t seen by the passenger or airline. ARNK Arrival Unknown, or surface segment in a PNR itinerary. assembly area Working areas in Sabre where each is identified by letter: A, B, C, D, E, and F. availability The process of checking for air, car rental, or hotel space to be booked through Sabre. Bargain Finder Itinerary pricing that displays the lowest available class of service, regardless of the class of service booked in PNR. Car Plus Sabre’s car availability. ⌧ change key (⌧) Operational key used with other Sabre commands to delete or change data. change segment status key (,) Operational key used to change the status of a flight segment that has been affected by a schedule change. city pair availability (CPA) Displays the airlines, flight numbers, and seat availability in each class of service for a given travel date. command key See field identifier. Cross of Lorraine (‡) Operational key used to combine related commands in Sabre. decode Translate from a code to a name. Direct Access Type of Total Access link that enables the travel agent to stay in Sabre while accessing another vendor’s computer reservation system.

Glossar y Glossar y
73

Direct Connect Link between participating airlines that provides real-time or actual data right from the other airline’s computer reservations system. Direct Reference System (DRS) Electronic encyclopedia in Sabre that provides detailed information provided by American Airlines and all participants of Sabre, including other airlines, hotels, car rental companies, other vendors, and travel service companies. encode Translate from a name to code. end item key ( ) Operational key that acts like a comma in a sentence, since it connects more than one command and enters them simultaneously. end record key (E) Operational key that ends the PNR after it has been completed and sends it to the central computer for permanent storage. Fare Quote Display listing fares for a specific carrier for a given travel date and city pair. Fare Shop Display listing fares for all carriers for a given travel date and city pair. field Specific type of information, such as passenger name, phone numbers, or ticketing instructions, stored in a PNR. field identifier Character or symbol that’s entered as the first character when requesting information; it identifies the type of information being requested. Also called command key. FOX Automated reference or help system in Sabre. insert-after-segment key (/) Operational key used to insert an additional flight, car rental, or hotel segment in a booked PNR to maintain date and routing continuity. item Separate informational entry in a field such as a specific surname, phone number, or flight segment. itinerary field One of the five required fields of a PNR that contains at least one air, hotel, or car rental segment. itinerary price Fare display based on the class of service booked in a PNR.

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Glossary

long sell Method used to sell a flight segment by carrier, flight number, class, date, and routing, without a CPA display. Multi-Access Type of Total Access link where the travel agent leaves Sabre and works directly inside another vendor’s computer reservations system. name field key (-) One of the five required fields of a PNR that contains the names of one or more passengers who are traveling together on all segments. new-number-in-party key (,) Operational key that enables Sabre to reduce the number of passengers in a booked PNR if one or more cancels. operational keys Used to finalize, transmit, and store the PNR after completion, or to transmit changes. other service information (OSI) Informational messages useful from a passenger-handling point of view, which are sent through Sabre to one or more participating carriers. passenger identification code A numerical notation that identifies different passenger names in a PNR. For example, -1 identifies the only passenger in the first name field; -2.1 identifies the first passenger in the second name field. passenger name record (PNR) Electronic record of one or more passengers’ booking in a computer reservations system. phone field (9) One of the five required fields of a PNR that contains the agency and passenger’s phone contact numbers. pseudo-city code Four-character alphanumeric (combination of letters and numbers) designation assigned to each travel agency subscriber location; also the address to which Sabre messages are sent by vendors. queue Electronic mailboxes in Sabre where PNRs are placed for review or future action. received-from field (6) One of the five required fields of a PNR. The received-from field identifies the person who contacted the agency for the booking, or who authorized changes or cancellation of the record at a later date.

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remarks field (5) Optional field of a PNR used to store miscellaneous information relevant to the passenger’s record. search qualifiers (1) Categories such as room type, location, distance, and rate that Sabre’s SHAARP program uses to search for hotel data or availability; (2) Categories such as types of rates, rate plans, location indicators and mileage plans that are used to search car rental data in Sabre’s Car Plus program. Sabre Hotel Availability Automated Reservation Program (SHAARP) Sabre’s hotel program, which provides hotel availability, descriptions, rates, and sell capabilities for hotel properties throughout the world. sign in To log on or begin working in the CRS. An agent’s sign-in is used to identify the agent and verify his or her authorization to use the CRS. sign out To log off or exit the CRS. special service request (SSR) A request for special services that aren’t normally provided to passengers in flight, which are sent through Sabre to one or more participating carriers. Special Traveler Account Record (STAR) An electronic reference system that enables travel agencies to permanently store a variety of industry, office, and client information. Standard Interline Passenger Procedures (S.I.P.P.) Fourcharacter code used to identify car type in Sabre’s Car Plus program; one letter from each of four categories is used (class, type, transmission, and air conditioning). symbol-coded remarks Part of the PNR’s remarks field that contains information to be printed on the passenger’s documentation such as a ticket, invoice, or itinerary. ticketing field (7) One of the five required fields of a PNR that indicates a future ticketing date or immediate ticketing. Total Access Service that provides real-time availability and information, which allows users to access a vendor’s computer reservations system directly.

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