Improvement: Problem Solving

What is QC Problem Solving?

Problem Solving Process Symptom
Recognition Fact Finding Problem Identification Idea Generation Solution Development Plan Implementation

Follow Up

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All Managers Need Problem Solving Skills

Problem Solving Skills for Managers
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PDSA Cycle Seven QC Tools

10 Problem Solving Steps Recognize
Problem ACT PLAN

STUDY

DO

Gap Analysis
Internal or External Supplier Internal or External Customer
Requirements and Expectations

Input

Process A

Output

Quality Characteristics

Are there any gaps?

10 Problem Solving Steps Recognize Continuous
improvement Ensure performance

ACT

Evaluate Solution

STUDY DO

Implement Solution

Problem Form quality improvement teams Define Problem Analyze PLAN Problem Determine Possible Causes Identify Possible Solutions

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Florida Power & Light’s 7 step model

FPL’s PDCA cycle Involve the right people
Execute cycle again Improvement standardized Improvement becomes current best approach Improvement ACT projects identified Understand differences Analyze and STUDY display data Review problems/errors What was learned? What is still not working? Gather all available data Understand customers needs Thoroughly study the process PLAN Capable of meeting needs? Develop plan Train people

DO

Implement the improvement

Collect appropriate data

Xerox Problem Solving Process

Process Analysis Method UNDERSTAND
SELECT ANALYZE

ADOPT CHECK

PLAN DO

Why do we need the 7 QC tools?
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PDSA and QC Tools
Brainstorming Pareto analysis

ACT
Run charts Control charts Histograms Check sheets

PLAN

Why-Why diagram

STUDY

DO

Cause and effect diagram Scatter diagrams Control charts

Scatter diagrams Pareto charts

Check sheets Run charts

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