Cost of Quality Test Questions: 1. 2. 3. 4. 5. 6.

Name the 3 major cost components of Cost of Quality (CoQ) Failure costs are associated with where the failure occurred. T or F What is the relationship between increasing spending in achieving quality and the costs associated with lack of quality? A) flat; b) exponential; c) inverse Increases in software quality produce increases in productivity. Why?

Why is their controversy over the concept of diminishing returns in software quality? Cost of Quality accounts for what percentage of software development costs? a) 10-20% b) 40-50% c) 2-5%

Answers: 1) 2) 3) 4) Prevention, appraisal and failure T – internal and external Inverse Increased efficency in the software test process by reducing the amount of appraisal (test) costs. 5) Because of the polarity in producing software that meets the current market quality requirements and the time trend of increasing expectations of quality over the long run. 6) 40-50%

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