Lifecycle Processes

SERVICE STRATEGY • Strategy Generation • Financial Management • Service Portfolio Management • Demand Management SERVICE DESIGN • Service Catalog Management • Service Level Management • Capacity Management • Availability Management • IT Service Continuity Management • Information Security Management • Supplier Management

SERVICE OPERATION • Event Management • Incident Management • Request Fulfillment • Problem Management • Access Management Functions • Service Desk • Technical Management • IT Operations Management • Application Management
© Crown copyright 2007 Reproduced under license from OGC Figure 1.2 Service Strategy 1.2.3

SERVICE TRANSITION • Transition Planning & Support • Change Management • Service Asset & Configuration Management • Release & Deployment Management • Service Validation & Testing • Evaluation • Knowledge Management

CONTINUAL SERVICE IMPROVEMENT • Seven Step Improvement • Service Measurement • Service Reporting
© Pink Elephant 2011 unless otherwise stated. All rights reserved.

ITIL Foundations

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