Submitted by:

Priyanka Saha Siddharth Mukul Baruah Suraj Rajagopalan Sankhadip Chatterjee

In partial fulfilment for the award of the degree Of Post Graduate Programme in Business Administration (Phase1)

Indo German Training Centre Quantitative Methods Project coordinator- Mohit Jain October-2011

Analysis of Buying and Disposing Behaviour of Toothpaste amongst Consumers
Index 1.Introduction 2.An Overview of The Toothpaste Market in India 3.Summary 4.Acknowledgement 6.Case study a) formulation of questionnaire b) the survey experience c) data inferred 5.Objective of study 7.Research Methodology a) Type of research b) Source of data c) Data collection method d) Sampling 8.Data collection 9.Findings-Data Analysis and Data Interpretation a) buying frequency b) package size c) buying location d) purchase influence e) usage longevity f) areas to improve g) brand loyalty h) switch simulator i) brand image j) source of brand awareness k) Annova testing (age vs brand preference) l) occupation vs brand 9.Limitations 10.Suggestions and Recommendations 12.Conclusion 13. Bibliography

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‘Consumer is king’ –the statement carries profound truth in it. Today the success of any firm depends upon the satisfaction of customers. For satisfying the consumers the firm should know about the behaviour of the

consumers. In these circumstances understanding consumer is a very difficult task because of the changing technology, innovation, and changes in life style. Researchers conducted many research in this area, and they have given only few suggestion, but there is no final conclusion. It is difficult to classify consumers by conventional demographic factors and unless their thought process and buying behaviour are fully understood, decisions on product designs and packaging, branding and distribution channels are likely to be misplaced. With the inevitability of change looming large over the horizon, Indian companies must learn from their western counterparts; not only to identify the sources, timing and direction of the changes likely to affect India, but also the new competencies and perspective understanding the external factors like demographic, social that will enable them to respond to these changes, comprehensively and effectively. This study mainly focuses on price, quality, and product attributes etc. for buying toothpaste. The market share of any product is highly determined by the purchasing behaviour of the consumers. Following study is to find out the behaviour of the consumers, to analyse the preference of consumers, & consumer awareness in the toothpaste market.

An Overview of Toothpaste Market in India

Toothpaste market in India is worth Rs. 2200 crores (2006).


whereas Colgate-Palmolive has been seen its market share decline from a dominating 75 per cent to a struggling 56 per cent. per capita toothpaste consumption stood at 74g in 2005. Toothpaste accounted for a whopping 83% of value sales. compared to 350g and 300g in Malaysia and Vietnam respectively. • Rural: 39% • Urban: 75% • Oral hygiene continues to be under aggressive competition. • 5 . 2.In India. • HLL's market share in the dental care market has grown from a mere five per cent in 1979 to an impressive 36 per cent today.400 crores. which is amongst the lowest in the world. with sales increasing by a modest 3% in current value terms in 2006 to Rs. • Toothpaste enjoys a country wide penetration level of 50%.

Most companies. where.Summary We. But learning about the whys of consumer buying behaviour is not so easy—the answers are often locked deep within the consumer's head. 6 .C. when they buy. Marketers can study actual consumer purchases to find out what they buy. and how much. In the survey we were told to approach 100 respondents from various parts of the city and make a study on their buying and disposing behaviour. how and how much they buy. We were hired by a reputed market research agency to conduct a survey on the consumer buying behaviour of toothpaste according to the present scenario of the toothpaste industry. research consumer buying decisions in great detail to answer questions about what consumers buy.a group of four people had been assigned a project on the market survey of a F.As per previous research made by the company the penetration of toothpaste is very high in eastern regions of the country so. we were supposed to conduct the survey in Kolkata.G product i. and why they buy. Consumers make many buying decisions every day. where they buy. The purpose of the survey was to project the condition of the market in the toothpaste industry as a new product will be launched by the Himalayan company .e toothpaste.M.

support and co-operation the project could not have been possible. We also like to thank our programme director Mrs Sabina Pandey for extending her co-operation and encouraging and giving us full moral support for completion of the project.Acknowledgement We sincerely want to thank our faculty and project co-ordinator Mr Mohit Jain for giving us the opportunity to work in this project. We thank him for extending his full co-operation for completion of the project. 7 . Lastly we would like to thank and extend our heartiest gratitude to all the 100 respondents without whose time.

CASE STUDY We are ‘True Find’ Market Research Agency and we recently conducted an independent market research on the 4th largest FMCG industry in India. Data collection method was a questionnaire consisting of 15 strategically designed questions and the respondents were toothpaste buyers from a local shop through super markets. Kasba. 8 . We have also tried to find out new innovations that could be worthwhile coming up with or even to revamp an existing product in the market. Gariahat. The study conducted was focused towards finding out the buying and disposing behaviour of people regarding toothpastes in various parts of Kolkata Mega City. the toothpaste industry. Santoshpur. The data collection areas were mainly in and around Bangur in North Kolkata to Ruby. Tollygunj in South Kolkata. Another aspect of this research is to find out what prospects a new company has in this industry and what should their approach be like while entering this huge market of toothpaste industry that is worth about Rs. This study was conducted through a period of about 1 month and the sample size consisted of 100 people of various age groups and different occupations.2500 crores and is already dominated by age old major players.

question was about brand loyalty and where we wanted to know the period of time for which a person had used a particular brand of toothpaste. we were limited to providing four options such as weekly. advertisement and looks or packaging. 9 . Then came the strategic question on the most influential parameter which decided the buying pattern of a certain brand of toothpaste and the options were retailer. Hence loyalty was based on people who would use toothpaste for more than a year and disloyalty was based on people who would choose the option “for more than a year. Following question was to know the kind of improvisation that people wanted in their current brand despite the brand being their favorite and its options were based upon the following attributes such as color. Next question was targeted to know the place from where the toothpaste was bought which consisted of the options. fortnightly and when they feel the need. This was question was basically designed to find out the rate at which the toothpaste sold. Following question was to know the exact brand preference of a particular individual which consisted of four major brands – Colgate. This question would basically help us understand the parameter which affected a certain purchase decision. flavour. supermarket. Later people were questioned not only about their tastes. After which we have also tried identifying the various marketing methodologies that can be explored by various companies for better marketing of their products. Next. family tradition. medical store and general store.local shop. close-up. Sensodyne and Pepsodent.Formulation of the questionnaire: The first few questions were attempted towards finding out the buying behaviour of the people. The first question was about the frequency of the buying and since all questions were supposed to be closed ended ones. We wanted to know the place from where majority of the people preferred to buy their toothpaste. The design of the questionnaire can be understood as follows. monthly. preferences and their perceptions about a variety of brands but also were tested on their brand loyalty of the current brand they are using.

later we came to know that out of 100 respondents. and Product. 10 . Promotion. and oral health benefits of the new toothpaste or any other factor which a respondent may specify by writing it down. So the question went this way ‘do you think that mouthwash could ever replace the art of brushing’ and the options were ‘yes’ and ‘no’. Question number 11 was to find out the rating of the consumer’s favourite brand based on the 4 P’s of marketing viz. The next question was intended to know the market share of mouthwashes which have recently stormed the market and which could actually pose a significant threat to the existing toothpaste portfolio as a whole and hence we really wanted to know if they even competed with the toothpaste or not. This was followed by a question which went like this “would you try out a new brand brought out by a new company and the options were yes. teeth whitening and taste. more fluoride content and better foaming. Interestingly enough. Final two questions were about the demography of the people to be death with in terms of their age and occupation. no and maybe. every single person opted for ‘no’ which means that mouthwash is not perceived as a rival product to toothpastes. This way people who had voted for ‘yes’ and ‘maybe’ could answer the following question which focused on the influential factor which would make them buy the a completely new brand. Using this we could categorize people based on all who chose yes and maybe taken together and people who chose “No”. The ranking scale was provided from 1 to 5 where 1 stood for most liked and 5 for most disliked. Hence the options for this question were price reduction. enamel protection. The scale here provided was from 1 to 4 where 1 stood for ‘poor’ and 4 stood for ‘best’. Next we wanted people to rank all four brands of toothpaste based on perception on the following attributes – Breath freshening. offers such as buy one get one free.flavor. This question was designed in order to know the sector where the brand excelled and if there was any scope of improvement in any of the 4Ps or not. Place. cavity prevention. Price.

After about 3 weeks we decided to target restaurants as we thought since people hung around there for a while and as it takes time to process the order. There were other people who would fill out the questionnaire in about a minute which kept us thinking if the options that they chose were unbiased or if they had filled it out just for the silly sake of doing it. Then we decided to split and go on individually to different parts of city and this went on for about a week. As we approached or confronted individuals one by one. This part of the week was boring and frustrating for us as we 11 . But as bad luck always has it people always turned out in groups or in a family and we were seldom entertained as one of the customer there explained to us that we were invading their personal private space in the restaurants and that is when we decided to drop the idea.The survey experience: The first few days of the survey were fun when we actually decided to go together to one particular region and target the consumers there. There were different kinds of people with different mentality to start with. This made our job a bit difficult because as it turned out that most of the people in Kolkata were either impatient and/or in a hurry all the time and they sort of had this frowned look on their faces with ripples on their forehead and every time this happened we were left in ambiguity about whether to approach or not. After a few days we almost mastered the art of understanding a person by the look in their faces and that if they would entertain us by answering the questionnaire or not. we could get the questionnaire filled up in the meantime. while there were others who would look down upon us with a frowned look on their faces thinking that we were some kind salesmen trying to lure them into buying something. Then came the turn of supermarkets such as big Bazaar where we did get a handful of customers. some would patiently take the questionnaire form and fill it out. The whole idea was to go to a particular place and select four different corners so as to get the feedback from a wide variety of people ranging in different age groups and occupation.

For our study we selected four major players in the industry and made a brand comparison among them so that not only does it help us understand what their current market position is but also how they function and what are the aspects they need to improve in. At the end of the month we had all the 100 questionnaire forms filled up. in their closely fought battle for supremacy over the other it seems really difficult to judge which one is better than the other. After data feeding quantitative analysis of the data was done and the following was found. After Colgate came the two arch rivals Pepsodent and Close-Up. DATA INFERRED: The data feeding was done on one particular computer with all four of us sitting together and feeding the data onto the excel sheet. the newest yet the fastest growing brand. 12 . Finally comes Sensodyne.had nobody to talk to and we had to stand and gaze for hours together before anybody showed the slightest interest in filling up the questionnaire. Through this research we also are in a position to conclude that Colgate emerges the market leader on almost all the judgment parameters which we had chosen.

• • To plot popular Toothpastes Brands versus their attributes. • • • To know about the possible reasons that lead to brand switch over. 13 . To study the various factor and identify important parameters for customer acceptance. To know brand preference.Objectives of the Study • • To study the Consumer Buying habits in Toothpastes. To know about the attributes that a consumer looks in for a toothpaste brand. To know the product alternatives which consumers might prefer to brush their teeth other than toothpaste.

primary data was collected. Sources of data: To overcome the limitations of incompatibility. In fact.A successful completion of any project and getting genuine results from that depends upon the method used by the researcher. A questionnaire consisting of 15 strategic questions was adopted. Organizing and Evaluating Data • Making Deductions • Reaching Conclusions & • Testing that conclusion Fits the Hypothesis or not Keeping in view the specified objectives and nature of project. research methods were adopted. it is an art of scientific knowledge. 14 .Research Methodology Our research comprised of the following: • Defining the problem • Formulating Hypothesis (using Annova. . obsolescence. which could more effectively be studied through direct questions. Considering the time and money constraints. The plan or the methodology for this study is laid upon the following basis:Types of research: Descriptive method has been used in this research for the collection of data. and bias. done only for age vs brand preference) • Collecting. Research in the common parlance refers to the search for the knowledge. As the research is related to the study of consumer behaviour. sampling method of data collection was suitable for the project.

It could be re-tabulated and survey concerned in various forms this data can be used. It is better to go for primary da t a s i n c e i t i s f i r s t h a n d i n f o r m a t i o n a n d t h e r e i s l e s s c h a n c e s o f p e r s o n n e l b i a s a n d information can be collected with accuracy at the same time. Sample size: Total 100 persons were contacted and interviewed. For collecting primary data we have chosen the questionnaire method. attitude lifestyle etc. The questionnaire was designed in such a way to cover as many aspects of consumer behaviour as possible. SAMPLING: Here study of the consumer behaviour of the people of Kolkata city.Primary data: Primary data are those data that are collected for the first time. of the people in different areas 15 . Data collection method: Data has been collected through questionnaire method. Within the city samples were collected from different areas to reduce the biases this may come through difference in the level of income.

100 Respondents SAMPLE PROFILE Age wise: <15 years 15-25 years 25-35 years >35 years 0 57 24 19 Status wise: Salaried Business Students Others 37 12 41 10 16 . This data was then tabulated to make calculations on the analysis of which the finding of the study has been done.Data Collection Administering a questionnaire on 100 respondents residing in Kolkata. to know about consumer preference and perception regarding various aspects related to toothpaste such as factor which influences the consumer most when he buys the toothpaste. SAMPLE SIZE . attributes that he looks for while buying it.

Data Interpretation & Analysis Buying Frequency BRANDS COLGATE CLOSE UP PEPSODENT SENSODYNE WEEKLY 1 2 0 0 FORTNIGHT LY 1 0 1 0 MONTHLY 25 10 14 8 WHEN NEEDED 22 3 6 7 Package Size: BRAND COLGATE CLOSE-UP PEPSODENT SENSODYNE FAMILY 33 10 16 7 MEDIUM 15 5 4 7 SMALL 1 0 1 1 17 .

18 .The frequency of purchase mainly depends on the brushing habits and the number of members in the family. Currently. Hence as far as the price is concerned. most of the respondents are unhappy about the price that they pay for their favourite brand. analysing economic factor is an important task for the company to fix the price. availability and promotion. This is evident from the fact that pricewise the rating of the brand is very poor compared to product. 66% of the people preferred the family pack while 31% preferred the medium pack. Rs15-25 for a medium pack in the regular segment and Rs 40 and above for a family pack in the value added segment. Based on this survey. Thus. the company should consider the views of consumer otherwise the consumer switch over to competitor’s product is inevitable. 05-10 for a small pack in the economy segment. price range varies from Rs.

The only exception that we found to this rule is the brand Sensodyne which people prefer to buy from a general store or a super mart or even a medical store more than a local store. 19 .Buying Location: BRAND COLGATE CLOSE-UP PEPSODENT SENSODYNE LOCAL 18 8 7 3 GENERAL 11 4 6 4 SUPER MART 13 3 5 4 MEDICAL 7 0 3 4 The above data helps us conclude that respondents of all other brands except Sensodyne mostly buy toothpaste from a local shop. The other buying locations such as a general store or a super mart or a medical store have relatively less buyers.

Purchase Influence: BRANDS COLGATE CLOSE-UP PRPSODENT SENSODYNE RETAILER 6 7 6 1 FAMILY 14 3 5 4 FLAVOUR 12 4 8 4 ADV 16 2 1 5 LOOKS 1 0 0 1 Based on the study it is interesting to see that in the sample size of 100 respondents 27 of them prefer their brand of toothpaste only due to the “taste” or “flavour” factor while 25 of them are influenced by their family tradition in buying their preferable brand. It is important for the manufacturer to keeps these attributes in mind for deeper penetration into the market. 20 . Further 23 people are influenced by advertisement and 20 people buy toothpaste which is of their retailer’s choice.

Usage Longevity: BRAND COLGATE CLOSE-UP PEPSODENT SENSODYNE > 1 YEAR 19 10 11 6 < 1 YEAR 30 6 9 9 It was seen that the penetration of toothpaste was high in Kolkata as all the 100 respondents who were questioned used toothpaste. and identification influence. It was also seen that 55 out of 100 people have been using their brand of toothpaste for over a 21 . Informational influence. Normative influence refers to an individual’s achieving group expectations and gaining the respect of and sense of belonging to the group. Identification influence occurs when an individual understands the values and norms of the group.It is also seen that basically there are three kinds of purchase influences for any product. normative influence. Informational influence means that an individual uses the behaviour and options of group member to gather useful information.

foaming and colour. Areas in Which Brands Can Improve: BRAND COLGATE CLOSE-UP PEPSODENT SENSODYNE FLORIDE 22 5 10 4 FOAMING 11 4 3 7 COLOUR 1 2 3 FLAVOUR 15 4 5 4 For Colgate the biggest improvement should be in its Fluoride content followed by its flavour. This is already true with the brand Sensodyne which was launched only last year and it is already competing fiercely with global leaders like Colgate and Close-up.year while the remaining 45 have been using their brand of toothpaste for less than a year. This implies that a large part of the population have switched brands over the last year which means that the toothpaste market is still lucrative and this factor might encourage some new players to come into the market in the future provided they have the right mix of strategy. 22 .

For Close-Up the major improvisation should come in fluoride after which comes foaming flavour and colour. Clearly enough the first criterion for all the companies to improve their product is in their fluoride content after which comes flavour foaming and at last colour Brand Loyalty: BRAND COLGATE CLOSE-UP PEPSODENT SENSODYNE YES 6 4 7 1 NO 19 6 5 9 MAY BE 24 5 9 5 23 . For Pepsodent also. In case of Sensodyne the primary improvisation factor to be taken care of is foaming after which comes fluoride and foaming equally but surprisingly enough people don’t want any changes to be done to its colour. improvisation 1st needs to done in its fluoride content followed by flavour colour and foaming.


Hence it is seen that the overall mentality of the people is slowly shifting from being “brand loyal” to becoming a “health conscious” one. Colgate and Close-up in this regard had a very close fight while the Pepsodent users seemed to be the least loyal towards their brand. But the majority of people are becoming more aware of the oral health quotient offered by brands such as Sensodyne which is seen as a driving force for brand switching in the recent times. 25 . But when it comes to comparisons among brands about loyalty Sensodyne surprisingly emerges the winner among other giants.The reasons for a consumer to switch from a particular brand of toothpaste to a particular one are many.

Brand Loyalty vs. Age: 0-15 YEARS 0 15-25 YEARS 17 25-35 YEARS 12 35+ YEARS 10 26 .

Most brand-loyal are the age group of 15-25 followed by 25-35 and later by people above 35 years of age. As age increases people tend to be lesser brand-loyal and there is a high possibility that as age gradually increases the concern of the brand factor itself decreases. Brand Image: BRAND COLGATE CLOSE-UP PEPSODENT SENSODYNE PRODUCT 146 47 61 43 PRICE 137 40 50 45 PROMOTION 136 39 60 46 AVAILABILITY 156 43 60 47 27 . The greatest target of the toothpaste should be the young blood.

Pepsodent and Sensodyne. India is a country knows for keeping its traditional values and hence a lot of people still blindly follow their family traditions even while buying a particular brand of toothpaste. quality. It was seen that Colgate still enjoys the majority amongst the people closely followed by Close-up. and flavour. 28 . The concept of brand image is slowly starting to change with the youth population becoming more and more health conscious and trying out newer products offering oral health benefits and hence it would be advisable for the brands to concentrate more on the oral health care. This is attributed to the following fact.Based on this study the preference for selecting toothpaste is mainly based on brand. Hence well established brands such as Colgate and close-up which have been flourishing in the Indian market for decades control the market share of toothpaste.

enamel protection. teeth whitening and taste were taken into consideration. product attributes play a crucial role in influencing the consumers for decision making while buying a brand. Various attributes such as breath freshening.Various Attributes and the Brand Rating One Their Basis: BRAND/ATTRIBUT E FRESHNESS CAVITY ENEMAL WHITENING TASTE COLGATE 161 178 181 166 176 CLOSE UP 196 239 223 223 190 PEPSODENT 214 190 197 209 217 SENSODYNE 245 224 203 222 248 Based on this study. cavity prevention. It was found that Colgate 29 .

Colgate again won the majority in the teeth whitening and taste category.was a favourite brand for breath freshening closely followed by close-up and Pepsodent. Overall. it was seen that the health benefits of particular toothpaste had been the driving force behind the consumer purchase behaviour of a brand and this shift in the trend had been noticed very recently. Source of Awareness about the Brand: BRAND COLGATE CLOSE-UP PEPSODENT SENSODYNE FAMILY 20 4 4 1 FRIENDS 10 2 1 6 ADVS 13 6 9 6 AGENTS 4 0 3 1 OTHERS 2 3 4 0 30 . For cavity prevention Close-up was preferred the most while again Colgate was the preferred brand in enamel protection. An interesting finding was that the brand Sensodyne which is relatively new was the second most preferable in the cavity prevention and enamel protection category which speaks volumes about the marketing strategy adopted by the brand.

Age vs. Brand: AGE 0-15 15-25 25-35 35+ 31 COLGATE 0 100 40 32 CLOSE UP 0 155 57 52 PEPSODENT 0 140 69 51 SENSODYNE 0 175 74 58 . This goes to show that there is still scope for further improvement in the marketing and advertising campaign for the two Indian brands to make them competent with the market leaders like Colgate and Close-up. It was good to see that Sensodyne which is relatively a very new brand has successfully penetrated the market with its aggressive marketing strategy.Based on the study conducted it was found that people were only aware of the big players like Colgate. This is evident from the advertisement seen on television which depicts Sensodyne as a medically formulated toothpaste relieving people of tooth sensitivity. People who voted for Sensodyne as their favourite brand were health conscious. Pepsodent and Close-up. It was additionally seen that Indian brands which are supposed to be ayurvedic have little or no penetration in the market.

Ho: The preference level of a brand is different in different age groups 32 . 2nd preference is Close-Up. 3rd preference is Close-Up and last preference is Sensodyne. For age group 25-35: 1st preference is Colgate. Sensodyne in spite of being the last choice seems to be doing quite well if we take the time of existence factor into consideration. Final word: Colgate emerges the clear winner in all age groups. Pepsodent and Close-Up as always had a close fight.For age group 15-25: 1st preference is Colgate. For age group 35+: 1st preference is Colgate. 2nd preference is Pepsodent. ANNOVA TESTING: To test whether the two attributes age and preference level of a brand are associated or not. 3rd preference is Close-Up and last preference is Sensodyne. 2nd preference is Pepsodent. 3rd preference is Pepsodent and last preference is Sensodyne.

5 (Approximately = 12) COLGATE 9 0 -4 5 81 0 16 97 CLOSE-UP 0 -8 -7 -15 0 64 49 113 PEPSODENT -3 -9 -8 -20 9 81 64 154 SENSODYNE -3 -7 -10 -20 9 49 100 158 33 .H1: the preference level of a brand is not different in different age age groups. Age group <15 15-25 25-35 >35 Colgate 0 21 12 8 Close-up 0 12 4 5 Pepsodent 0 15 3 4 Sensodyne 0 9 5 2 CODE =Highest value + Lowest /2 =21+2/2 =23/2 =11.

66 21.33 SUMMATION=97+113+154+158 =522 Sum of squares between Samples (SSB) =5/3 +(-15)/3 + (-20)/3 +(-20)/3 =25 +225+ 400+ 400/3 =350 Total Sum of Squares(TSS) = 522-208.125 169 519 .33 = 519 Sum of Squares due to Error (SSE) =519-350 = 169 SOV SOS Dof Mean of sum of squares 350/3 169/8 SOS/DOF BETWEEN 350 WITHIN TOTAL 34 4-1=3 11-3=8 12-1=11 116.Total (T) = 5+ (-15)+ (-20)+ (-20) = -50 Correction Factor (CF) = T*T/N =2500/12 =208.

66/21. Occupation vs.5 F calculated < F tabulated .489 F tabulated for 3. Hence it is seen that the preference level of a brand is different in different age groups. Brand: OCCUPATION Salary Business Student Others COLGATE 62 23 73 14 CLOSE-UP 96 34 108 26 PEPSODENT 92 29 112 27 SENSODYNE 120 34 117 33 35 .Hence null hypothesis H0 is accepted.25 =5. 8 degrees of freedom (Dof) = 7.F calculated=Mean Sum of squares between samples (MSB) /MSE =116.

2nd preference is Close-Up. 2nd preference is Pepsodent. Limitations Our study suffers from some limitation. Based on this study demographic factor like age and occupation influence people indirectly for decision making. 3rd preference is Close-Up and last preference is Sensodyne. To wrap up Colgate is best among all occupations . 2nd preference is Pepsodent. are important by what will be more substantive in days to come will be the Psychographics of 36 . It was found that out of 100 people questioned 41 were students who preferred the medium pack while 37% were salaried and 12% were businessmen and this chunk of the population preferred the family pack. 3rd preference is Close-Up and last preference is Sensodyne. income. 3rd preference is Pepsodent and last preference is Sensodyne. Since the study was limited to Kolkata city people preferred only known brands which have been existing in the market for many years such as Colgate. which could be avenues for further research. The changing demographic profile of the population in terms of education. Other: 1st preference is Colgate. Close-up and Pepsodent while lesser known brand such as Sensodyne largely do not have much takers. Student: 1st preference is Colgate. Understanding psychographics of the consumer is an important tool to understand the inner feelings. and attitude of the consumer. This study failed to talk about the psychographics of the consumer. 3rd preference is Pepsodent and last preference is Sensodyne. size of family and so on. This is supported by following evidence. Business: 1st preference is Colgate. Sensodyne although comes last in all occupations is still doing great especially among business and student class.Salaried: 1st preference is Colgate.Close-Up and Pepsodent are close competitors in this segment also. 2nd preference is Close-Up.

A major limitation of the study was that it was limited to only100 respondents. Most of the questions are closed ended and it limits the respondents answer and the study was only limited to 4 brands. think or behave. Marketers will have to constantly monitor and understand the underlying Psychographics to map their respective industries are moving and decide what needs to be done. by way of adding value that motivates customers to buy the company’s products and influence the future industry structure.customers that is how they feel. The research was also restricted to Kolkata thus covering a very small area. 37 . One more problem in this study was questionnaire.

• The companies should try to launch new products after thorough research of the consumers as they are becoming more dynamic day by day. So the companies should focus on retailers also who is also a customer for their products. • The companies should target the youth of the country preferably the age group of 15-35 as slowly they are also bringing changes in their purchase decisions as well as in their family purchases. • They should bring about some changes in their packaging and labelling. to attract customers who would like to change from their existing brand. • • The customers are becoming king as they have a whole lot of choices. • The brands like close up and Sensodyne which are less popular should plan to launch new flavours. • Retailers are still the place to buy toothpaste. • 38 .Suggestions and Recommendations The companies should give more emphasis on advertising and sales promotion and the toothpastes should sport medicinal values which would help in combating oral health issues. Hence the companies should try to be cost effective and pass on the saved amount to the customer.

39 . It has become very necessary for the consumers to understand the mentality of the Indian consumers very well. So the main mantra for the companies to be successful is to satisfy the consumers and develop brand image and brand loyalty amongst them.Conclusion The toothpaste industry is going to be more competitive in the near future. Promotional activities are also going to play an important role that should to be for both retailers and consumers. who come up with new products at competitive prices and with good quality keeping the oral health quotient in mind. In the future the companies. are going to the successful. So we are going to see a market which is going to heat up in the near future where mainly two major players Colgate and HLL will fight the war. The profit margin is going down over the year and this might continue in the future as well.

Bibliography The major sources of information were: www.google.com 40 . 2006 MARKETING MANAGEMENT-Philip Kotler www.com AC Nielsen Market Information digests India.colgate.