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Digital newsrooms: thematic visist

Visit to BBC News & BBC Training London, United Kingdom, 6 – 7 June 2005

Visit Report
Introduction
The actual visit of BBC News delivered much more than its initial promise. Over two days, participants were provided with insights into BBC News' overall vision for the future and into the technical tools which have been designed to serve its strategic needs. Even more important, the role of training as crucial mediator to make changes actually happen was clearly emphasized. The report covers the followings 7 points in 2 interacting domains i.e. BBC News & BBC Training: BBC News - BBC News - overall presentation - Jupiter - BBC integrated news production system - Elections 2005 - technical innovations BBC Training - Personal Digital Production - Local TV and User-Generated Content - Blended journalism training

Part I – BBC News 1. BBC News General presentation
1.1 BBC News Overview
BBC News is “a huge daily news machine” providing information to: • 7 of the 9 BBC Television (8 channels): BBC One, BBC Two, BBC Three, BBC Four, BBC News 24 (up-tothe-minute news around the clock), CBBC, Cbeebies + BBC World. 84% of the UK households see at least 15 minutes of BBC TV per week; 63% see at least 3 hours. • 8 BBC Radio national networks: BBC Radio 1 (News programmes), BBC Radio 2, BBC Radio 3, BBC Radio 4, BBC Five Live, … combined weekly reach of 32 million in the UK ; • BBC World Service (radio service): 70 years old, in 43 languages, 150 million listeners. • BBC Online: bbc.co.uk http://www.bbc.co.uk/ (from the red button on the digital TV) and BBC News Web site “updated every minute of every day” http://news.bbc.co.uk o bbc.co.uk offers 2 million pages, plus 200,000 audio and video clips. o Traffic continues to double every year. o 1,200 million hits a day. 2,400 million page impressions per month, worldwide.

EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005

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BBC News is producing 5 hours worth of news output for every hour there is in a day, from the BBC Television Centre (White City) and from Bush House (World Service).

1.2
1.2.1 •

Challenges for BBC News
On-demand Audiences must be able to access what they want, when they want it: o The people want to be able by clicking on a mouse, by pressing a (red!) button to get to the stories they are interested in, in the way they want them, with the links and the variety of treatment they want. The people want to start in a programme when they want and to get the stories they are more interested in. o This has got profound implications in the way news are produced: how to break down contents, how to organise it, to manipulate it, to re-version it, in order to meet the different ways of consuming news. A two-way process “Broadcasters” are interested in what people have to tell them, as well as in what they have to tell people. Either as real info, or real video, or points of view adding to the discussion. People want to feel they are consuming something which is giving them a view of the world, they are part of a genuine debate, there are a lot of different perspectives and that they are able to experience each of them. The BBC News Web site is an ideal vehicle for that. There is also a lot of potential with the Local TV initiatives (see Part II - point 2. Local TV & User Generated Content) and the Radio (through telephone calls, SMS, e-mails; for example drive-time programme). Making the difference Make the best of a unique position: BBC is in an unique position, funded by licence fee (paid by every TV owning household). Where is the BBC really making the difference, in terms of quality, of range of news, of what is actually made available to people compared to other broadcasters and to newspapers ? Make sense of the world: besides being able to react to and cover “phenomenally” well major news events, one has to think about big themes, big issues. BBC News has to be able to give a sense of how the world around is being shaped by events. For example, regarding the Future of Europe: Where is Europe actually heading now? What is Europe for? What is the actual range of options? What are views in the different countries of Europe and in the UK? BBC News has just appointed an Europe Editor to meet that new need. Make sure that people come to the BBC: In order to make this journalistic difference, one has to make sure that people come to the BBC - of course because they trust what the BBC has to say, they feel BBC News are accurate and fair - but also because they sense ‘if I really want to understand what is going on in the world we live, BBC can give me information that makes sense of things, in order to make my own judgement’.

1.2.2 • • •

1.2.3 • •

1.3

Technology context
The merging of the IT devices and the broadcast production devices, as well as the television and radio in the home actually means a divergence of the services that broadcasters have to produce for these devices (see Figure 1 – Annexe). The challenge is not creating a new newsroom every time is created another one of these devices you have to serve. This new kind of devices enables the audiences to do their own things with distributed contents. But it also enables them to upload and share contents without the involvement of the people who produced it, who own it, who negotiated rights. For example, the exchange of video news on the peer-to-peer site UK Nova 1 with the Bit Torrent technology2 (see Figure 2a - Annexe). But these people are not just putting this content, they are writing metadata about it, commenting it, describing the video codec they used and where to get it (see Figure 2b – Annexe). Personal Digital Recorders, PDRs (or Personal Video Recorder, PVR), such as TiVo or Sky Plus, are also breaking the traditional linear “broadcast” model. The PDR records content based on topics the user has

1 2

http://www.uknova.com http://www.bittorrent.com

EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005

20

co. Channel Four. how well you have recognised that somebody who is interested in farming will want the BSE (Bovine Spongiform Encephalopathy or mad cow disease) story or the genetically modified crop story.co.co. Science/Nature. you can insert something to say: ‘if you are interested in this subject we have got an interview tomorrow on the radio’. For example. A 3-month content trial will begin in September 2005.bbc. All content on the site is licensed under the Creative Archive licence (BBC.4.stm 1. Whether or not your content reaches those people will depend on the quality how you have tagged your programmes. A lot of associated rights issues need to be worked through.shtml 3 http://www. http://creativearchive. Technology…).4 Recent Radio and TV content on-demand See Figure 3 . http://www. If you press the button.point 2. The BBC will open up more of its radio and TV schedule .4.said to be interested in (‘I like garden programmes’. 1. Sky) have a voluntarist policy of generating and inserting them. and if the metadata has been inserted in the interview as well.tv-anytime.1 More personalisation “My News Now” (Mark Thompson. o The standard “TV-Anytime 3” now allows tagging at the level of items (crime story. Open University).uk/1/hi/entertainment/tv_and_radio/4441205. as well as local programming and rights-cleared feature films. 1. ‘I like current affairs’). For example BBC and PDR users will expect the same kind of labelling as the one proposed on the BBC News site on the left hand side (Europe.3 Local TV Very “local” TV news (see Part II .uk/imp http://www. Health. free of charge. clips from BBC television and radio programmes and a limited number of programmes for non-commercial use.co.4 New services Many possibilities are being worked on: 1. US …) within the programme (News). politics.4. This brings cross-trailing opportunities across platforms and programmes. But it’s a chicken-and-egg situation: the set-top box manufacturers will decode these metadata … if the broadcasters (BBC. This has consequences on the working practices: Who is going to tag the content and where along the chain? Once labelled. manipulate them and share them with others.4.com EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 21 . Europe. can the equipment carry that through all the way along the chain . That implies common taxonomies for metadata.around 190 hours of TV programmes and 310 hours of radio programmes.Is there any gap on the chain? o o o 1. Access to the Creative Archive will be UK only : the UK public effectively owns the archive having paid for it through public funding. The service will work on both narrowband and broadband Internet connections and users can keep the extracts.uk/ http://news.2 • • • • “Creative Archive” It will allow users to download from BBC website to their PCs.uk/pressoffice/pressreleases/stories/2005/05_may/16/imp. Entertainment. how accurately you have labelled them.bbc. Director General): Having short radio and video clips available anywhere. Local TV & User Generated Content) .bbc. British Film Institute. UK … Business. the PDR will record that programme the next day.bbc.Annexe ** BBC Interactive Media Player: iMP has been designed to offer viewers a catch-up service that will enable viewers to download a radio or TV programme for up to seven days (Creative Archive is designed to offer content to download that has passed the seven day window and the window for commercial exploitation).

Only “live” presentation when appropriate. Search (copying wires. All these expectations for this new content are facing the following production challenges: • • 1. People issues: new ways of working with new editorial models.5.professionals or individuals) Browse media assets (key frames) and information. media. techniques and processes: people have to move around and change a bit more the way they work. wires. Mediaport. Desktop manipulation with high value specialist craft. See the News 24 picture (see Figure 4a – Annexe) with some of the individual bits which are pulled together and stuffed through the gallery to make up the final picture. or a lower budget. The new production principles Flexibility of production tools. Fully integrated and cross platform editorial propositions will be key. Virtual operational organisations for Desk.5.3 • • • • • • • • • • 1. Separate out approvals( technical.co. 1. so that when the stream gets to a device just the bits that are needed for that device get used. process flows etc. what happens to consumers’ devices. which does not sit very comfortably with creativity . editorial) of an item.5. unless it’s really worth to fill in.bbc. Publish automatically across multiple platforms in multiple “qualities”. Create once. according to the context.Annee). Current workflows and systems will not support the new world – broadcasters have to change the way in which they think about their production process. What journalists will do ? Have to be alerted of events. And the gallery gets a feedback as a preview what the outputs look like. Only render at point of publication (see 0). pools. publish anywhere – implies understanding what this world really looks like. but aggregations.They have to produce things in separate layers in the way which enables us to be combined in different platforms (see below). templates which may be time-dependant.1 • • 1. and for each service one graphics box glues the relevant bits together and does a specific rendering (see Figure 4b . depending on the type of programme and on which platform the each element is going. Automatic temporal metadata and tagging.… Create Assets (text. and functions have to be distributed.5. Desktop search and browse of everything: bring everything to one machine. SCAR (Central Apparatus Room): people cannot any longer seat all together. Create Associations within and between platforms. but the keying is not actually done in the gallery any more.uk/radio/downloadtrial ) At the moment on the BBC Web site one can get 7 days of Radio content available. headlines. information from all sources .3 on PDRs.* PODcasting (http://www.doing more for the same budget. Multiple layers and platforms Broadcasters cannot have a new production team every time a new consumer device is brought out. what people are doing with our content.4 Future outputs and reality The pool of staff is to be doing three kinds of products: EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 22 . What leaves the gallery is clean audio/video and data. BBC News starts thinking about the gallery not as a final master mixing point but as a preview point. Drag to templates for publication or broadcast. almost to think about it being an industrial manufacturing process.2 • • • • • • • • 1. Define re-usability of assets (What is an asset? Who is going to re-use it – who is going to see it? Where is it going to go? – on which device?) and level of automatic publishing. Pull-push between real and virtual locations: there will not be the Big Media Bucket.5 • • • Production challenges and changes Economies of production . Common taxonomies for metadata for availability to all production platforms (see also 1. They have to keep every single element as separate as possible all along the production process. Planning. next to each other.…) for publication across any platform.

Head of Technolgy. …) and Rights! • We will be interfacing legacy systems for years. have access to and share material quickly across production teams while being able to view metadata about the media (information on rights. each newsroom in TVC had its own separate infrastructure across national television news programming. content over IP (Internet Protocol) and as data files. BBC News 24 and BBC World. Single security model allowing authorised users to access content from anywhere. efficient. Sources: Welcome speech by Adrian Van Klaveren. usage. 90 new video assets and 60 new audio assets are created in BBC News Online every day To deal with the need to re-version and re-purpose content across multiple sites. now Siemens Business Services Media with its Colledia product ) takes on the supply of the media asset management system and the role of lead integrator. • Standards (audio/video codecs. i. locations. All content digitised and ingested before production/post-production starts. Until that point. BBC Technology Ltd (BBCT. September 2002: Quantel wins the contract for storage and editing. and see the media life cycle through editing. embargoes. Head of Production Modernisation. pushed or pulled. mobile technologies. • File transfer can be slower than real time. in terms of hours of input/output and format: o 300 hours of new video and 200 hours of new audio material arrive in the BBC News Centre in every 24 hours o 500 new video asset are created in BBC News 24 and BBC World every day o 300 new text assets.e. But this has to face reality: • A file can be just as inaccessible as a lost tape. News. • What is an asset and what is it called? • How do we associate items and what are tag schema? • Traditional organisation by media.2 • Implementation steps 2000: Experimental pilot project. search and select from current and archive material. Lumps: Items. transmission and archive. • • • EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 23 . Deputy Head of BBC News and Controller of Production. Optimum use of wireless.1 • What Jupiter should achieve To deal with the increased volume of news material.6 • • • • • BBC vision and technology principles: Production on the enterprise carried out on commodity technology using the general business networks and storage. Chrichton Limbert. 2001: Invitation to Tender for storage and editing. cheap. 2. News. • 2. different versions. Linked: Items linked together (Web pages. fast. 2. A study was conducted to find out what journalists and newsroom users really wanted: primarily the ability to view media at their desktops. Tiffany Hall. 1.…). Converged networks offering connectivity for all traffic. Jupiter Jupiter is an integrated digital newsroom system implemented at the BBC Television Center (TVC). with journalists from News and Sport across the BBC.• • • Lives: good. etc).

It manages bi-directional transfers between the online.Annexe). but alongside the old operation on Omnibus automation system and tape editing.although operationally it is treated as two areas .• • • Both Quantel and former BBCT had significant development work to do to deliver their solutions.3. providing a total of more than 1300 hours of 30Mbit/s (MPEG-2) and 1300 hours of desktop browse quality 1. The database includes all the metadata relating to each piece of media held . including National Bulletins. An additional 142 journalist desktop editors using Cut software are shared between up to 600 journalists’ PCs. supported by five sQServers: three 8-port. so they can begin planning their story. comprising two sQServers with a total of 800 hours each of broadcast and browse storage.1st semester 2005: Acceptance testing conducted as a series of releases from both suppliers. Open-architecture using industry-standard formats 2. even when the media is expected to arrive. which provide a nonlinear editing environment integrated with paint. each based on the Quantel QEdit Pro platform.3 Finding & Viewing The staff working at their desktop can not only access the ENPS newsroom computer system. each with 24 hours’ storage (MPEG-25). The ingest/recording process is supported by six Quantel sQServers configured with a total of 500 hours of 30Mbit/s storage and 500 hours of browse storage. The BBC Technology-designed automation system accesses this database via its own Gateway for media management. 2. BBC Online and BBC regions. An arrivals board. into a “live piloting” environment.5 • • 2. 2.vital for tracking rights. BBC News 24. However.3.3 From ingest to transmission & the “digital bucket” The total storage system is composed of 13 Quantel sQServers. notifies the users of its availability and starts streaming the desired media to their desktop as soon as the first few frames of video hit the server. 2. logging and viewing systems to allow the to research News stories (Figure 7 – Annexe). the system automatically triggers a record session. End 2004 .3.6 • • 2. though with lots still to deliver in later phases.7 EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 24 . in News 24. searching. Broadcastquality video is transferred directly to the workstations. 2. Integration between the two solutions was also not straightforward.3.3.3.1 • • • Ingest & Recording Twenty-four input ports are dedicated to media ingest. Content is going to air. the produced cuts are forwarded to the various BBC News clients for transmission/distribution under automation control to the various channels.5Mbit/s (MPEG-1) storage (Figure 5 . color correction and graphics tools. etc.Ingest/Editing and Presentation. one 4-port and one 8-port. end-to-end. Once feeds arrive. Finally.2 Archiving Complementing ingest is a near-online storage system. All media components of the system are networked using the Quantel Clipnet Gigabit Ethernet . but also gain access to media booking.Annexe). This is synchronised with the BBC T database (and applications) running on Oracle 9i on Sun clustered servers. Management and control All of the stored media (browse and broadcast quality) on the sQServers are united under a single internal Quantel Integrated Server Automation database.4 • • Editing The system supports 20 craft edit stations. Production & Transmission Finished items are transferred to the production area. Scheduling and monitoring software notifies each journalist of media availability. Summer 2005: Seeking to truly “go live”. The Mediaport is the central point for recording and logging. desktop edit facilities are delivered on standard business/office networks ( 100Base T) and low specification client machines. nearline and playout servers. as well as to the BBC’s archive system. 2. displays the booking notification and the local ingest positions (Figure 6 . archiving and metadata.3. each with 20 hours’ storage.

that allows the merging of real and virtual elements. The viewers.com/aps/production/broadcasting_project_jupiter_digital/ http://broadcastengineering. The programme used a number of Brainstorm’s eStudio licenses and off-the-shelf PC hardware to create the virtual set and the realtime 3-D graphics on the night." EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 25 . the presenter was able to see the picture and judge his walk accordingly. Project Director Simon Andrewes . and BBC News 24: "We spent more than two months in the run-up to the general election finding 20 members of the public from different locations. automation standards such as MOS (Media Object Server). didn’t see this ‘real’ image .ebu. This. However. Information from the BBC results database was fed from a central computer to a PC linked to each of the five camera chains. by projecting the graphics only during the blanking period of each camera frame (a neat trick of synchronisation). in turn. But just how does the presenter judge when the graphics appear? The BBC used two stereoscopic projectors to display the incoming data on to the floor and ‘wall’ of the studio. the cameras were controlled by the BBC Research & Development Free-D tracking system. June 2005 3. BBC Breakfast. the Spanish 3D graphics software developer was appointed to supply software and services for the BBC General Election Programme. including SNMP (Simple Network Management Protocol). Each of these cameras incorporated a ‘spotter-cam’ that looked at targets located in the ceiling of the studio. and control standards. of course.just the clean source through the vision mixer. January & June 2003 http://broadcastengineering. high-speed IT networks and Oracle’s 9i database and application server. Television Projects Craig Dwyer. backgrounds and political persuasions across the UK to provide us with regular comment and reaction to events along the campaign trail.ch) Philip Stevens . • • • Sources: Mark Austin. 3. Projects & Planning. in Broadcast Engineering.Fighting the election. media exchange tools. free movement and zooming of the camera.com/aps/production/broadcasting_newsroom_automation/ 3 Elections 2005 Britain’s May General Election was for BBC News an opportunity to experiment on the Big Night several technical innovations. Alongside that.• • The open-architecture design allows the use of industry-standard formats such as: MPEG. MXF (Material eXchange Format). This was achieved using 3G phones and mpeg4 video cameras and a new technique to allow the ‘ingest’ of the video content and its subsequent publication and transmission. a co-production between the BBC News Technology. Another piece of electronic wizardry introduced by the BBC during General Election coverage is known as Mix TV. It also allows the use of industry-standard. enabled the graphics to change perspectives as the cameras moved. in the near future. Sources: Mark Jones. BBC News website.1 • Graphics “Brainstorm Multimedia.2 • Voters’ panel using 3G One of the most popular and innovative elements of the BBC's election coverage was the BBC Voters' Panel. TVBEurope. including AAF (Advanced Authoring Format) and. These targets included a barcode that enabled the camera to ‘know’ where it was in the studio space. plus interaction with the virtual elements”. data standards such as SMEF (Standard Media Exchange Framework). This is a realtime system developed by BBC Research and Development and used by RT Software (RTSW).Manager. News Production Facilities (see slides on ftp.

It proved to be a popular and innovative addition to the BBC’s election coverage. i. which is considerably higher than the UK industry average. "An interesting element was to observe which way the panel would vote in the end.• • Over 5 weeks around 300 clips were transmitted across the 3 outlets and the project was deemed to have been a great success and value for money. This is. one panel member appeared live on News 24. which is 693 £. as a number of the panel members changed their voting intentions and opted for another party: http://news. technical innovations and research have always been and still are key to the survival of the BBC. BBC News technologist (the slides and the MPEG-4 video clip were not made available to write this report) Part II – BBC Training Introduction BBC is facing a challenge: will the BBC still be a relevant force in 2016. Our final panel following the announcement of the election results was illuminating. the BBC has proved to be able to cope with innovations. a world first for the application of video calling for broadcast in this manner".e. This gave reports a unique and personal perspective: "Due to the honest nature of the views and opinions offered to us we were able hold up a mirror to the voting public. shoot and edit his/her own news material. This would appear to be the result of meeting people ‘on their own ground’: using their technologies in surroundings with which they were comfortable. i. This was a measure of how well the project was regarded and the part it was playing in portraying the view of the UK population to our viewers as the election campaign unfolded. as far as we know. at the time of renewal for the upcoming charter? As it was highlighted by Nigel Paine.stm Additionally." "It was technically challenging to turn the 3G video call into broadcast video. Over its history. On the BBC News website users were given the chance to engage with the panel by watching and reading their views and sending their own comments in response.” Source: Justen Dyche. For each element of this project we exceeded our original expectations. this was a BBC first for a live 3G contribution broadcast by a member of the public. The feedback from panellists and various audiences across all of the outlets was very positive.bbc.e. EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 26 .uk/1/hi/uk_politics/vote_2005/have_your_say/4522415." "The views of the panel were given extra authority when they were invited to attend the studio and interview party leaders face-to-face. The quality of contribution was particularly candid and engaging. television” BBC Training budget: 30 millions £ out of the overall BBC budget of 3 billions £ 1000-2000 £ on average per year and per person. The 3G coverage was excellent meaning that we were also able to meet our demographical aspirations. Head of BBC Training & Development “Quality. Personal Digital Production Personal Digital Production: The ability for a TV News journalist to report. including with the first one. • • • • "With a budget of only £10000 we achieved more than we had originally hoped for. 1.co.

film for longer. unions were unhappy about the situation. go abroad. Training on PDP skills represents an important investment both in time and money as people are trained face-to-face for 3 weeks by groups of 25. enabling television news staff to report. what they find difficult to achieve? o Then people are trained so that they can eventually induce technology to do what they want to achieve. o News Programmes. what they want to achieve. going back to the newsroom after having been cared for and nurtured for 3 weeks proved rather brutal. “The technology means nothing unless the staff has the expertise. The budget can be used in different and more flexible ways. a multi-skilling agreement. e. they tend to forget very quickly that they are being shot. which means that one can have more cameras. to let them relax over long periods. Better to shoot and edit over two days rather than one day.1. journalists may soon be in need for some basic training again: they have too much to think about. according to then BBC Director of Nations and Regions Pat Loughrey. look at the rushes and then define whether they need additional support and training. to have access to them. Sometimes they think too much about the shooting and forget about the storytelling. it is important to go back to them and ask them how they are getting on with it. it implies a constant process of development. The training process proves much more sophisticated than what was conceived when it started. o First. Despite the multi-skilling agreement.3 • Trainers ‘ conclusions Areas where it works best o Current Affairs: excellent when one wants to spend time with people. have too many choices to make. 1. o Journalists may need to re-visit the basic production skills and values. one needs to ask trainees how they work. o The budget allotted to cameras is smaller. • • EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 27 . The hazards of single person operation o When in position to do everything. What is interesting o PDP and multiskilling generate more flexibility. o PDP makes it easier to have access to the interviewees. the skills and the experience to use it effectively”. The increased flexibility of production teams is a major asset.1 • Background In July 2002. It is considered by some as a luxury. o 4-6 weeks after they have gone back to their programme areas. o For those who have been trained on PDP. shoot and edit their own news material was signed by the BBC’s Nations and Regions division with the NUJ (National Union of Journalists) and BECTU (Broadcasting Entertainment Cinematograph and Theatre Union). o However. and did not know how to use these new skills. • • 1. The promotion of PDP was prompted by the desire of the BBC to expand its journalism and reporting capacity across Nations and Regions and “provide viewers in every part of the United Kingdom with journalism of unmatched quality and range”. Managers were frightened.g:”On the Day”: some journalists can shoot and edit the same day while others find it really difficult. there are areas where the existing resources work very well and the advantages that could be obtained from PDP are too limited to be attempted. close to 400 BBC staff from both journalism and craft and production backgrounds in Nations & Regions were trained on PDP. The agreement followed the successful experiment of training more than 50 volunteer staff from both news and craft backgrounds in new digital production techniques (PDP).2 • • • How did it translate in terms of training Over the past two years.

uk/info/statements2004/docs/nations_regions.bbc. The Sony HDV camera compares very favourably with bigger and more traditional equipment both in term of picture quality and sound quality. 1. The cost: the Sony HDV camera costs less than 4000 € (about 10 times less than traditional broadcasting cameras). At the same time. These cameras are what the industry has been waiting for.o o o Multicamera shooting is now possible. PDP gave birth to some stunning stories but also to pieces which were broadcast and did not have the quality standard required. A pilot in drama using several cameras is being considered. how to overcome the traditional barriers. It is time for the BBC to define a clear strategy to make the best of the new technology: how do we use that technology? when do we use it? how do we use it to get best results? Sources: Fiona Macbeth. A technical transformation leads to a cultural transformation.uk/pressoffice/pressreleases/stories/2002/12_december/17/newcastle_trainingcentre. the scale of change that is considered may explain the difficulties encountered. Training is still going on in Nations & Regions. a professional DV camera.htm EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 28 . PDP news material will help provide content for local TV whose needs are increasing.4 Mixed legacy PDP has suffered from a lack of standardized initiative and overall strategy. i. Such broadcast affected the reputation of PDP pieces.bbc. As it was originally planned. Staff appreciate the flexibility: they are changing as well and are asking for this new technology.co.shtml BBC http://www. many individuals continue to do it as it was planned and effectively use their PDP skills.uk/pressoffice/pressreleases/stories/2002/07_july/23/union_agreement. but three-week training is considered as a luxury. PDP makes it easier for an individual to pursue his own vision. • • • • • Many of those who were trained have not touched a DV camera again.co. On the other hand.bbc. New equipment is coming out or about to come out and it should considerably help the cultural transformation.5 • • • • What is ahead ? New HDV cameras: The Sony camera (HVR-Z1E) which came out recently is the first one of a new breed of cameras: JVC will be soon launching a new HDV camera with changeable lens (GY -HD1OU). The cultural transformation is more important than the technical one: how to make people from different background work together. BBC Journalism Training & Development BBC Press Office http://www.e.shtml http://www.co. 1. accept each other.

recording voices.hypergene. enabler and teacher.2.2 Digital Storytelling “Everyone has a story to tell. from a simple picture to a full story "The role of the BBC is shifting from a broadcaster and mediator to a facilitator. the Digital Storytelling is one the leading initiative to promote citizen journalism and achieve greater participation from the public.1 Local TV and User Generated Content User Generated Content: material generated by the public. Director of BBC Global News Division.co.bbc.bbc. Digital stories are short films made by people like you using computers and personal photographs” http://www.bbc.bbc.co.uk/videonation/ o o o launched in 1993 10 000 tapes were sent to the BBC.php?id=P266 David Dawson Pick.uk/wales/capturewales/ • Video Nation http://www. 1300 were usable. Technology now allows anyone to tell it in their own way. Now the Video Nation website has 700 tapes available 38 local BBC centers lend cameras to the public for a couple of days. The BBC is keen to emerge as a leader in participatory media and citizen journalism" Richard Sambrook. 2.shtml • Blast http://www.bbc.3 Specific initiatives • Capture Wales.uk/films/oneminutemovies/links. Tapes are edited by the BBC • One minute movie http://www. laying down music and editing stills and video.uk/tellinglives/ • Digital media production tools are taken to communities across the UK so that people can tell their own stories in their own way • Local training workshops are organized to teach interested members of the public new skills such as crafting scripts.co.net/blog/weblog. 2. BBC Journalism Training & Development EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 29 . Launched by the BBC in 2001. • More than 500 people so far have become programme makers • Digital storytelling also acts as a practical way of developing IT and media literacy skills 2.co.Digital storytelling http://www.uk/blast/ o aimed at 16-19 years-old Sources: Hypergene interview with Richard Sambrook http://www.co.

2 The Neil Report (June 2004) In response to the conclusions of the Hutton report. the report clearly stated: • the core values of BBC journalism. reported allegations that a dossier published by the British Government had deliberately exaggerated the military capabilities of Iraq in order to justify going to war with the country. the BBC management convened a panel chaired by Ronal Neil. former Director of BBC News and Current Affairs. on BBC Radio 4’s Today Programme. The development could have achieved slightly faster but it was decided to wait for the full conclusions of the controversy. and the journalist at the centre of the allegations. the content of the course was developed by a multidisciplinary team. At the time.1 • Blended Journalism training Background The Dr Kelly controversy and the Hutton report On May 29 2003. EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 30 . 3. The inquiry’s findings prompted the immediate resignation of the BBC’s chairman.1.2 BBC Training & Development response: blended training Blending face-to-face and online modules.1 3.1.whatever type of programme has to do it) Content • editorial policy guidelines Content development • The course had started being developed before the beginning of the Dr Kelly/ Hutton report’s controversy. o Truth and Accuracy o Serving the public interest o Impartiality and diversity of opinion o Accountability and engagement with audiences o Independence from Government and commercial interests • the importance of continuous training. • It took 18 months to develop. the very survival of the BBC was questioned. as well as for the other courses proposed by BBC Training & development.3.2. 3. and of learning from both existing best practice and from the specific circumstances around the broadcast which led to the Hutton Inquiry last year. An inquiry (the Hutton Inquiry) which was subsequently set up to investigate the circumstances leading up to Kelly’s death. Kelly committed suicide shortly after being identified as the source for the story. Among other elements. BBC Training & Development’s response to the Hutton and Neil reports aims at “changing the way people work”. its Director General (chief executive) Greg Dyke. The Neil report laid out recommendations and guidelines to strengthen BBC journalism in the future.1 Online editorial policy course Objectives • increase people’s knowledge of editorial policy • Improve knowledge of BBC Producers’ Guidelines Target group • 15 000 – 17 000 programme makers (Anyone who is a programme maker . Andrew Gilligan. even if it appears excessive now. Gavyn Davies. Gilligan’s source was one of the world’s foremost biological weapons experts. a senior BBC journalist. The inquiry ruled that Gilligan’s original accusation was claimed “unfounded” and the BBC’s editorial and management processes were “defective”. • the recommendation for the BBC to establish a college of journalism 3. Blended training programme: combination of face-to-face training and online support & training • • 3. Dr David Kelly. Andrew Gilligan. to look into editorial issues raised by the Hutton Inquiry. • For this particular course.

was made (45’) 3. • The actual number of people trained is quite higher than the initial target. Editorial guideline is actually part of BBC people’s life. • 2nd module was too long (2. 15 822 people had used the course online and 2000 more had used the CD. especially with the young employees who are very savvy with computers. asking them to push their staff to do the course when needed • The course is here to stay. • Communication is key and feedback has been given regularly to unit managers. EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 31 . What needs to be highlighted • This training course implied a change of culture: “traditionally the BBC is an organization where people don’t like being told to do things”. Outcome • The course started at the beginning of November 2004. The goal was to ensure that people would complete the course rather than pass it or fail it.8% of that initial target.2 Face-to-face course on “Sources. Producers’ guideline. 8 600 people had been trained. and so far the success rate is 94. People who are not doing the course are not disciplined but selfdiscipline has worked as staff know that they will be in trouble if they run into editorial problems in the course of their work. However individual performance was not tracked as unions expressed their concerns and fear of disciplinary sanctions for staff who would not have passed the course. stories and covers” Objectives • Give tools to staff to put the 5 core values highlighted by the Neil report into practice Target group • Initial target: 7 900 BBC journalists Content • note taking • single sources & anonymity (how do you control live allegations) • referring upwards (when to talk to an editor or a Department head) • live 2-ways serious allegations (3 continuous news networks.5hr). impartial and accurate Format • A ½ day face-to-face course based on a hospital scenario where all the key points of the Neil report were addressed. It will be constantly updated and people will be asked to train and re-train. Probably about 12 000 have completed the course. • The management’s attitude was uncompromising: “everyone has to do it”. 82% have completed both modules. a legal version -shorter. how do you control serious allegations live on air) • fair. Outcome • By the end of May 2005. programme makers from Nations & Regions were sent on the course. • The final target was 9 122. It started slowly and then picked up until the end of March where 8 000 people had gotten trained. • The quality of the modules: it had to be very good to work. Scoops. Why? Mainly because the good reputation of the course spread.2.Launching process • launched on October 2004 • The course was officially launched by an e-mail coming from the Director general of the BBC. By the end of April 2005. The message was clear: “Everyone has to do it” Advantages of the online format • accessible from every desk top • BBC Training could track whether people had done the course or not.

• Online training modules on the European Union and on the Middle East are being developed • the BBC College of Journalism should be set up before the end of 2005 Sources: Nigel Paine. Head of BBC Training & Development Alex Gerlis. and even Taschkent and Bakou.bbc.co.uk/1/hi/in_depth/uk/2003/david_kelly_inquiry/ http://www. Washington. BBC Journalism & Training BBC Press Office http://news.shtml The Hutton enquiry website http://www.uk/ EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 32 . NYc.What needs to be highlighted • The course needed a pan-BBC approach and needed to be free of charge. Zagreb and in Arabic in Cairo) Future developments • An ethics course is being devised for editors.org.bbc. Paris.uk/info/policies/neil_report.co. contrary to what is the ordinary rule which is units pay for their own training courses • The course was even run overseas: Nairobi.the-hutton-inquiry. It was financed centrally. Moscow.

Figure 1: The changing consumer space EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 33 .

Figure 2: Peer-to-peer uploads and metadata EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 34 .

when you like. opt-in. pushed BBC News 24 Digital text Ceefax Interactive TV loops BBC News website BBC News player BBC Radio player Peer-to-peer Five Live DAB text DVB-H (2) Served on demand: a) pulled Access and pull.Figure 3: Different types of broadcast or on-demand news services Types (1) Broadcast continuously Continuous news services. then triggered by event or time BBC News daily emails BBC News Email Alerts BBC News Desktop Alerts News Flash News SMS alerts Personal video/ audio recordings of broadcast content PODcasting * (3) Locally stored BBC iMP Saved on local consumer-owned storage.3 June 2005 EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 35 . for use at their convenience ** Green = operational service Amber = pilot service Red = no BBC News service Tiffany Hall v0. from a permanently available server source.) HomeChoice Other IP TV News to mobiles b) triggered Pushed services. (Variable frequency of updates.

Figure 4: Multiple layers and serving different platforms PLACE PICTURES PRESENTER LIVE TICKER TEXT BREAKING NEWS STRAP GRAPHIC BOX TICKER STRAP BREAKING NEWS TEXT LOGO AUDIO TRACK TIME DATA HEADLINE TEXT LOCATION TIME BACKING HEADLINE STRAP PRESENTER PICTURES AUDIO TRACK TICKER TEXT TICKER STRAP HEADLINE TEXT HEADLINE STRAP LOGO LIVE LOCATION GRAPHIC BOX EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 36 .

BBC Newsgathering EBU.Figure 5: BBC digital newsroom diagram Agencies. etc Text and script production processes IN TA KE Web quality video desktop Edit quality video Broadcast quality video Viewing Content for interacti Web productio To web. webTV etc Transmiss ion Simple edits Transmiss ion Craft edits Archiving To air Archi Metadata added Media Asset Management Transmission details Clip life-cycle updated Metadata EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 37 . PDAs.

Figure 6: Arrivals board EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 38 .

Figure 7: Jupiter interface EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 39 .

EBU International Training / Hélène RAUBY-MATTA & Jean-Noël GOUYET / Thematic Visit to BBC News / 7-8 June 2005 40 .

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