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ITIL Foundation Certification Guide

ITIL Foundation Certification Guide

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Published by: api-3835332 on Oct 18, 2008
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07/13/2015

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Common problems for Problem Management include:

1. Incident Management and Problem Management don’t have well defined interfaces with
each other.

2. Known Errors are not communicated to Service Desk/Incident Management

3. No Commitment from Management

4. Unrealistic expectations of the Problem Management process.

The following slide raise these and other points of attention that have to be considered.

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