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ITIL Foundation Certification Guide

ITIL Foundation Certification Guide


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Published by: api-3835332 on Oct 18, 2008
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For an effective and efficient IT service delivery it is necessary to have the capability to implement
many changes correctly. Changes in reality often lead to (implementation) problems.

The created problems are subsequently resolved by the implementation of a change, which in turn
leads to more problems. Breaking this negative spiral is an important task for Change

ITIL's goal statement for Change Management is...

"Assuring that standardized methods and procedures are in use for the efficient and
timely implementation of all changes, in order to minimize the impact of change related
problems on the quality of the IT service delivery".

The goal also build an internal understanding of the "how and why" for the process (how =
standardized methods and procedures, why = to minimize impact).


"Not every Change is an improvement but every improvement requires a change"

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