Coffee shop – customer service

 What kind of work you do? Taking the orders, preparing coffee, juice and preparing the cake.  Where does our best work come from? Experience self confident.  How much autonomy does the job require? High autonomy  How much supervision you receive? Low  What is the work condition look like? Cooperation, A little boring  What are performance expectations? Being friendly, quick service to get customer satisfaction.

Tasks and duties Task 1 How often 2-3 5+ Importance Low Med High difficulty Low M High Grinding coffee Greeting and taking orders Preparing the order Serving Cleaning Equipment Seldom Sometimes Often Coffee grinder Coffee Machine POC systems .


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