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SAP Solution Manager 7.0 EHP 1 Operation Guide
Document Version 1.04 - August 12, 2009
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Type Style Example Text Represents Words or characters that appear on the screen. These include field names, screen titles, pushbuttons as well as menu names, paths and options. Cross-references to other documentation Example text Emphasized words or phrases in body text, titles of graphics and tables Names of elements in the system. These include report names, program names, transaction codes, table names, and individual key words of a programming language, when surrounded by body text, for example, SELECT and INCLUDE. Screen output. This includes file and directory names and their paths, messages, names of variables and parameters, source code as well as names of installation, upgrade and database tools. Exact user entry. These are words or characters that you enter in the system exactly as they appear in the documentation. Variable user entry. Pointed brackets indicate that you replace these words and characters with appropriate entries. Keys on the keyboard, for example, function keys (such as F2) or the ENTER key.
Icon Meaning Caution Example Note Recommendation Syntax
SAP Solution Manager Operation Guide
1 Getting Started....................................................................... 6
1.1 1.2 2.1 2.2 2.3
2.3.1 2.3.2 2.3.3
Global Definitions ...................................................................6 History of Changes .................................................................8 SAP Solution Manager ............................................................9 Software Components ............................................................9 Other Components ................................................................10
Internet Graphics Server (IGS) ................................................10 SAP NetWeaver Search and Classification (TREX) ...............11 CA Wily Introscope ..................................................................11
2 Technical System Landscape ............................................... 9
2.4 2.5 2.6 2.7
2.7.1 2.7.2 2.7.3 2.7.4 2.7.5
Installation .............................................................................11 Basic Configuration ..............................................................12 Root Cause Analysis ............................................................13 Managed Systems .................................................................13
System Landscapes .................................................................13 SAP Solution Manager and Trusted RFC ...............................14 System and Landscape Directory (SLD) ................................15 Connect a Managed SAP System ...........................................16 Adjust Upgrade of Managed System ......................................17
2.8 Solutions and Solution Directory ........................................18 2.9 Service Delivery in SAP Solution Manager ........................20 2.10 Multi-Tier Landscape for SAP Solution Manager .............20 2.11 Sizing for SAP Solution Manager ......................................20 2.12 Related Documentation ......................................................20
3 Monitoring SAP Solution Manager ..................................... 22
3.2.1 3.2.2 3.2.3 3.2.4
SAP EarlyWatch Alert for SAP Solution Manager .............22 Alert Monitoring with CCMS.................................................22
CCMS Monitoring – SAP Solution Manager ...........................22 RFC Connections .....................................................................22 CCMS Monitoring – Internet Graphics Server (IGS) ..............23 Component-Specific Monitoring .............................................23
Other Problem Analysis and Monitoring Tools ..................23
Application Monitoring ............................................................23 Monitoring with Work Centers ................................................24
4 Management of SAP Solution Manager ............................. 25
4.1 4.2 Starting and Stopping ...........................................................25 Backup and Restore .............................................................25
..........................................41 Guided Procedure .............33 Create End User Roles .................. 41 7..27 SAP Notes for SAP Solution Manager Background Jobs .......26 Background processing in the SAP Solution Manager.4 8.......1 9.......3 6.....32 Adapt Work Center Queries..42 Support Packages and Patch Implementation ....................................................47 Related Information .................5 9..2 Periodic Tasks .....3 8............30 4................................................ 47 August 2009 5 ......37 SAP Solution Manager Extended Archiving Functionality38 Alternative Storage & Deletion Strategies .................................44 SAP EarlyWatch Alert (EWA) ................4........4......38 SAP Notes for Additional/Background Information ......4 7....................1 8............31 Update Authorizations after Support Package Upgrade .......................................2 4............1 7......................................2 7.........................45 Self-Diagnosis .........................................45 CA Wily Introscope ........................ 37 6...................2 Achiving functionality in core SAP Solution Manager .......................................5 4.....................33 Assign Roles to Users ..........................................................42 Connection to SAP ................................................. 36 6 Archiving & Data Deletion in SAP Solution Manager ........................ 44 9 Appendix .......................4..............1......44 System Landscape Directory (SLD) .......................2 Ensure Basic Functions via SAP Note ......................1 4.1...................................30 Create Users and Business Partners for End Users .....3...............................6 User Management ....2 6....................3 8.................SAP Solution Manager Operation Guide 4................................3 4.....30 User Administration and Authentication .............45 Related Guides ..................41 SAP Reference IMG – Manual Update Configuration ............4..2 8..34 5 High Availability...............................1 7.........................42 7 Software Change Management .3 4.......................1 6............4 4.4.......4..3...............................40 Configuration after Support Package Update .........................Automatic Update Configuration ..47 8 Troubleshooting .........................1 4......4 4.............
a business scenario includes several company departments and business partners. Technical Infrastructure Guide. About this Guide Designing. and running your SAP applications at peak performance. a business scenario needs at least one SAP application (SAP ERP. and reflects the customer‟s prospective course of business.SAP Solution Manager Operation Guide 1 Getting Started This guide does not replace the daily operations handbook that we recommend customers create for their production operations. Component A component is the smallest individual unit considered within the Solution Development Lifecycle. Check regularly for updates of the Application Operations Guide. Business Scenario From a micro-economic perspective. It also provides references to the documentation required for these tasks. and SAP Library. has never been more vital to your business success than today. or other) for each cycle. or SAP SCM.1 Global Definitions SAP Application An SAP application is an SAP software solution that serves a business area such as SAP ERP. implementing. SAP PLM. such as the Master Guide. Target Groups Technical Consultants System Administrators Solution Consultants Business Process Owner Support Specialist 1. It contains information about various tasks. A business scenario is an entity which can be implemented separately. Typically. so you will sometimes also need other guides. a business scenario is a cycle which comprises several interconnected logical processes in time. delivered. and lists the tools that you can use to perform them. components are produced. SAP SCM. 6 August 2009 . 24 hours a day. installed and maintained separately. This guide is the starting point for managing your SAP applications and maintaining and running them optimally. SAP CRM. SAP SRM. and possibly other third-party systems. Technically.
basic function Comment You are planning to install and upgrade SAP Solution Manager Additional information and problems discovered after the publication of the installation guide This note is valid as of ST-400 Support Package 18.SAP Solution Manager Operation Guide Important SAP Notes SAP Note Number 394616 1145779 Title Release strategy for SAP Solution Manager SAP Solution Manager 7.0 Installation SAP Solution Manager . or want to import a support package stack for this product version. You are about to update your SAP Solution Manager system to SAP Solution Manager 7. 1172948 1244225 Solution Manager 7. Implement the note to ensure the basic functions in SAP Solution Manager.0 EHP 1: recommended SAP Note August 2009 7 .0 EHP 1.
SAP Solution Manager Operation Guide 1.com/instguides → SAP Components → SAP Solution Manager → Release 7.sap.02 1.01 1.4.00 1.8 and 4.03 1. The following table provides an overview of the most important changes in previous versions.Solution Lifecycle added Add information about Business Process Check In/Out into chapter 2.04 Important Changes First version of the SAP Solution Manager Operations Guide Include handling of SAP Note 1172948 into chapter 7.0 EHP 1.2 History of Changes Make sure you use the current version of the Application Operations Guide. Link to Best Practice SAP Solution Manager . Document Versions Document Version 1.2 8 August 2009 . The current version of the Application Operations Guide is on SAP Service Marketplace at http://service.1 Include several chapters for Configuration after Support Package Update and structural changes Transaction SOLUTION_MIGRATION deleted.
depending on the scenarios you actually use. Other software components can be added to SAP Solution Manager. Usage Type SAP Solution Manager Software component SAP_BASIS SAP_ABA CRMUIF SAP_BW BI_CONT SAP_AP ST ST-A/PI ST-SER ST-PI ST-ICO BBPCRM CPRXRPM PI_BASIS Description SAP Basis Component Cross-Application Component CRMUIF for Solution Manager SAP NetWeaver BI Business Intelligence Content SAP Application Platform Solution Manager Tool Application Service Tools Solution Manager Service Tools Solution Tools Plug-In Solution Manager Implementation Content BBP/CRM cProjects and others PI_BASIS August 2009 9 .sap.sap. depending on the business scenarios used.com/ → SAP Solution Manager 2. It includes several applications and scenarios to support your IT and application management.SAP Solution Manager Operation Guide 2 2.sap. You can use the following software components in your system.com/rkt-solman http://help. This guide refers mostly to SAP Solution Manager-specific tasks and procedures.com/solutionmanager http://service.2 Software Components The SAP Solution Manager comprises several software components. Cental Information Sources Topic SAP Solution Manager Ramp-Up Knowledge Transfer SAP Help Portal Link http://service. so the tasks and procedures for a standard SAP NetWeaver system generally also apply to SAP Solution Manager.1 Technical System Landscape SAP Solution Manager SAP Solution Manager is the central tool for managing your customer solution landscape. It is based on an SAP NetWeaver platform and includes the SAP CRM add-on. More information can be found in the SAP Service Marketplace or the SAP Help Portal. Another central place for useful information about the supported functions is the Ramp-Up Knowledge Transfer page.
sap.g.1 Internet Graphics Server (IGS) The Internet Graphics Server (IGS) generates various graphics or charts in some areas. in EarlyWatch Alert reports. The server can be administrated in transaction SIGS.sap.com/solutionmanager → SAP Solution Manager Extensions → Adapter for SAP Quality Center by HP.3. Administration of IGS Topic Internet Graphics Server (IGS) Transaction SICS Link http://<IGS host>:<IGS port> Notes for IGS 10 August 2009 . SAP Note 1131270 SAP Note 1034902 SAP Central Process Scheduling by Redwood SAP Productivity Pak by RWD BMC Appsight for Client Diagnostics 2. You can administrate your Web Dynpro Java IGS via a Web Interface.SCA Root Cause Analysis CA Wily Introscope agent Aditional Software Appsight Blackbox and Console Introscope Enterprise Manager BMC AppSight CA Wily Introscope Third-Party Integration There are several standard interfaces to third-party tools: Additional Software Tool SAP Quality Center by HP Link https://service. https://service. e.com/solutionmanager → SAP Solution Manager Extensions → Process Scheduling adapter for SAP Solution Manager.3 Other Components 2.SAP Solution Manager Operation Guide Usage Type Additional Adapers ST-PSM ST-QCA ST-SPA SAP process scheduling adapter SAP Adapter for SAP Quality Center by HP SAP Produktivity Pak Usage Type Java Application Server LMSERVICE ISAGENTSMD<REL>.
2 SAP NetWeaver Search and Classification (TREX) The SAP NetWeaver Search and Classification (TREX) is used for the Solution Database in the Service Desk Scenario.0 including Enhancement Package 1 → <language> → SAP NetWeaver Library → Administrator’s Guide → Technical Operations for SAP NetWeaver → Administration of Standalone Engines → Search and Classification (TREX) http://help. For customers that have upgraded from previous releases of SAP Solution Manager 7.sap.3.0.com/diagnostics → Installation and Configuration. SAP Note 797147 includes a detailed FAQ document as an attachment. Administration of TREX Topic SAP Netweaver Search and Classification Administration of TREX TREXADMIN Transaction Link http://help.com → SAP NetWeaver → SAP NetWeaver 7. Wily Introscope Topic Wily Introscope Link http://service. see the installation guide on SAP Service Marketplace at http://service.SAP Solution Manager Operation Guide SAP Note 965201 995471 514841 Short Text IGS HTTP administration commands IGS administration via ABAP Troubleshooting when a problem occurs with the IGS 2.0 → <language> → Appendix → TREX Admin Tool in the SAP System (TREXADMIN). and are not yet on Unicode.3 CA Wily Introscope CA Wily Introscope is a software component for the root cause analysis scenario and SAP EarlyWatch Alert for Java. 2.sap.sap. For information about installation.sap.3. It collects performance and other system-related data of non-ABAP components in your system landscape.com/diagnostics Notes for Wily Introscope SAP Note 797147 1273028 Short Text Wily Introscope Installation for SAP Customers Introscope 8 Release Notes 2. This document also includes a detailed troubleshooting section. If this August 2009 11 .4 Installation SAP recommends running SAP Solution Manager on Unicode.com → SAP NetWeaver → SAP NetWeaver Enterprise Search 7. SAP recommends migrating to Unicode. All new SAP Solution Manager installations are on Unicode.
sap. For further information see the Update Guide SAP Solution Manager EHP 1.sap. and will be available for SAP EHP 1 for SAP Solution Manager 7.5 Basic Configuration After installing the SAP Solution Manager. SAP Solution Manager Installation Topic SAP Solution Manager Installation Unicode Update Guide SAP Solution Manager Link http://service. The automatic configuration is accessed via a Web Dynpro application which is called by transaction SOLMAN_SETUP.SAP Solution Manager Operation Guide is not possible.sap. until the customer has completed the Unicode conversion. All activities in this wizard are linked to the corresponding Customizing activities in the standard basic settings configuration.sap.0 EHP 1.com/instguides 2. You can initially configure your basic settings with the basic settings wizards.0). This concept is introduced for SAP NetWeaver with SAP EHP 1 for SAP NetWeaver 7.com/unicode http://service. with SAP enhancement packages (EHPs). 12 August 2009 .com/instguides → SAP Components → SAP Solution Manager → Release 7. You can implement functional updates without upgrading your SAP system to a higher release.0 (this is sometimes also referred to as support package stack 18 for SAP Solution Manager 7.0. in the SAP Reference IMG (transaction SPRO). All settings for this Web Dynpro application are made during the installation of SAP Solution Manager. the basic configuration should be performed. The automatic basic settings configuration includes: Basic SAP Solution Manager settings Integration of managed systems The scenarios that are covered by this guided procedure are: Maintenance optimizer SAP EarlyWatch Alert Root cause analysis Basic service desk Expert on demand Basic business blueprint and configuration For more information about configuration. This quickly configures all main settings in a guided procedure. see the Customizing for SAP Solution Manager (transaction SPRO) and the configuration guide on SAP Service Marketplace at http://service. SAP will support the SAP Solution Manager on non-Unicode.com/instguides http://service.
Misuse of the communication connection must be prevented. This procedure includes: Setting up RFC connections Performing a prerequisites check Configuration of CA Wily Introscope and root cause analysis Maintenance of a logical component 2.7. All the systems which are connected to the SAP Solution Manager are called managed systems. The configuration of root cause analysis is integrated in the guided procedure for configuration of SAP Solution Manager (transaction: SOLMAN_SETUP). the SAP Solution Manager should be connected to all systems in the system landscape. August 2009 13 . The users should only have the authorizations which are assigned to them in the managed systems.sap.1 System Landscapes The managed systems must be included in the system landscape (transaction SMSY).com/instguides → SAP Components → SAP Solution Manager → Release 7.0 EHP 1 2. The SAP Solution Manager is the central location for the management and setup of the connected managed systems. The definition of system groups and logical components is based on this.6 Root Cause Analysis You need information about the basic requirements and possible limitations of end-to-end root cause analysis.0 EHP 1. in the SAP Service Marketplace. see the logical component concept guide.SAP Solution Manager Operation Guide Basic Configuration Topic SAP Solution Manager Configuration SAP Reference IMG Configuration Guide Transaction / Link SOLMAN_SETUP SPRO http://service. so it must be able to access the backend systems.7 Managed Systems To ensure that all the systems can be managed centrally. The configuration of managed systems for the basic scenarios is in the guided procedure (transaction SOLMAN_SETUP). For logical component definition. delivered with SAP Solution Manager 7. In SAP Solution Manager this is usually ensured by using a trusted RFC with the same user.sap. Root Cause Analysis Topic End-to-End Diagnostics SP18 Root Cause Analysis Note / Link SAP Note 1238197 http://service.com/diagnostics 2.
the login data of a service user is entered in the RFC connection. with which applications (authorization field RFC_TCODE).SAP Solution Manager Operation Guide Logical Component Concept Topic Logical Component Concept Link http://service. The trusted RFC can be used for 1b) and 2d). 14 August 2009 . This kind of trusted relationship is usually realized by putting the login data of a service user of the server system. the creation of new users and the resetting of passwords must be strictly controlled. and logs on the user in the target system. where the login token is entered.sap. finds the user and logs it in with user ID.7. with the same user ID as in the source system. d) An RFC server system accepts the trusted RFC token und logs the user in to the target system. which offers services to another system (client). and logs its user in. in the client system. The trusted RFC connections can be used and are acceptable from a security point of view. Trusted relations between systems can be configured on different levels: 1) Trusted relationships from a system. within these services. it is also possible to restrict which users (authorization field RFC_USER) in the RFC client system can use the connection.2 SAP Solution Manager and Trusted RFC The trusted RFC connections are setup between the SAP Solution Manager and the connected managed systems. if the user management for the SAP Solution Manager is as restrictive as for all other productive systems. In case 1b). Examples: a) The login data of a display user (with limited authorization) of the transport management system (TMS) is entered in the RFC destination of the TMS. c) An SAP system accepts an SSL client certificate in an https connection. as in a normal RFC destination. SAP Solution Manager does not manage connections between managed systems. Through the authorizations of the service user for the authorization object S_RFCACL. The naming conventions for users must be consistent across systems. Examples: a) A Windows client accepts a Kerberos ticket of a Windows domain server. 2) Trusted relationships between systems where one system accepts the authentication of the other system.com/solutionmanager → Media Library → Technical Papers 2. This can be done using transaction SOLMAN_SETUP. b) An SAP backend system accepts the SAP Logon Ticket of the SAP NetWeaver Portal. b) The login data of a service user (with more extensive authorizations) of the central user administration (CUA) is entered in the RFC destination of the CUA. Using trusted RFC you can now gain additional security: The RFC server system checks the identity of an RFC client system (authorization fields RFC_SYSID and RFC_CLIENT of the authorization object S_RFCACL). In particular.
The users who want to use such a trusted RFC connection.sdn.3 System and Landscape Directory (SLD) The System Landscape Directory is the central information repository for your system landscape. but the option “same user“ is selected. no login data is provided in the RFC destination. The SAP NetWeaver system landscape directory is the central directory of system landscape information for the management of your software life-cycle. RFC connections between SAP systems can also be secured by “secure network communication” (SNC). Note for Trusted RFC SAP Note 128447 Short Text Trusted/Trusting Systems 2. technical. It includes the connections between the landscape components which correspond to the core and systems model in CIM.sap. The trusted RFC connection has the following security attributes: Simple navigation (via Single Sign-On) from RFC client to RFC server.sap.com/solutionmanager → Media Library → Technical Papers August 2009 15 . It is a directory of the structural properties of an existing system landscape The Landscape Description contains all properties to manage changes of the system landscape or its parts: System topology (addresses and links) Element structure (components) and version information Views (administration. .SAP Solution Manager Operation Guide In case 2d). and automatically updated data about systems already installed in a landscape.com/irj/sdn/nw-sld http://www. The Landscape Description provides a precise picture of a customer system landscape. The RFC server system accepts the authorization by the RFC client system. must have authorization for the authorization object S_RFCACL.. and the authorizations in the RFC client system can be limited by the authorization object S_ICF..) There is usually at least one System Landscape Directory per customer System Landscape Directory (SLD) Documentation Topic System Landscape Directory SLD Planning Guide How to: Exchange System Data between SMSY and SLD Source SDN SDN Service Marketplace Link http://www. with the authorization field RFC_EQUSER set to “Y” and the field RFC_USER empty or set to the dummy value „ (inverted comma). A user has his personal authorizations in the SAP Solution Manager system as well as in the connected managed systems. helps you plan tool support for software life-cycle tasks in your system landscape.sdn.com/irj/sdn/nw-sld http://service. A directory of information about all installable software available from SAP.sap. to restrict user access rights to RFC connections.7. transport.
databases. so SAP Solution Manager needs a local SLD (see structure node: Use Local SLD). maintain your system in this SLD. 1. SAP recommends using the SLD as data source. release. server and database directly in the SAP Solution Manager system. Systems can also be put in the solution directory manually. Do not use the local SLD as the central SLD. patch level Notes for SLD SAP Note 764393 Short Text Configuration of the SAP System Landscape Directory 2. Automatic data capture can be configured in transaction SMSY_SETUP. You can automatically copy and regularly refresh the following data from SLD. SAP Solution Manager must be connected to a central SLD system. release. 16 August 2009 . Procedure Call transaction SOLMAN_SETUP Choose view Managed Systems Configuration Choose the technical system you want to connect. Both scenarios get information from the managed systems and put it into the SAP Solution Manager. Prerequisites If you have a production SLD. message server. server data. instances and assigned servers. patch level. or in automatic basic settings configuration in transaction SOLMAN_SETUP. and at least authorization object S_RFCACL. But SAP Solution Manager should be independent of the central SLD system. for better usability. or maintain your system. database servers JAVA systems Instances and assigned servers. and a local SLD. installed software components. in transaction SMSY. which is the central information source for the system landscape (see structure node: Register with Central SLD). into the SAP Solution Manager system landscape: ABAP systems System name and number. choose Change.7. Details of the guided procedure in the automatic configuration for managed systems are given below. to be available in the absence of SLD. Connect managed system a) To be able to enter data. server roles (types). using the transport management system (TMS) and/or the system landscape directory (SLD). installed software components. Start configuration by choosing Configure. clients.4 Connect a Managed SAP System You can connect managed systems to SAP Solution Manager either manually. b) Enter the users with which you want to make the connection. in transaction SPRO → Basic Settings System Landscape. The users must have the same name and password in both systems. This local SLD can be updated from a central SLD over the SLD bridge. See section RFC Connection: Trusted.SAP Solution Manager Operation Guide Automatic Data Capture for System Landscape The System Landscape (transaction SMSY) can be built up automatically.
for all activities. Diagnostics Configuration If a managed system contains a Java stack. Prerequisites You have: August 2009 17 . Connect a Managed SAP System Topic SAP Reference IMG Connect a Managed SAP System Solution Manager System Landscape Transaction SPRO SOLMAN_SETUP SMSY Detailed Description Basic Settings System Landscape Automatic Guided Procedure for Managed System Configuration Manual Maintenace of system. and set the status. 4. execute the steps manually. This section explains how to adjust your settings for this system in the SAP Solution Manager. 3. and set the status. See section RFC Connections READ. and defines the SAP Solution Manager system as master system. For profiles. 5. Create Logical Component Create a new logical component for your connected managed system. read the IMG documentation. The system automatically: Creates the selected RFC connections Creates technical users. automatically. Wily Introscope Configuration If your managed system contains a Java stack. 6.7. choose Create RFC. Result You have attached a new managed system. Continue to the next step in the guided procedure. If you encounter problems with RFC connections. Caution Passwords for technical users are set by the system. TMW. Check Prerequisites Check all prerequisites and continue to the next step in the guided procedure. See sections on technical users Activates Service Data Control Center (transaction SDCCN) in the managed system. for all activities. check passwords and attached profiles. server and database 2. adds the BACK destination. execute the step manually. see sections on technical users for infrastructure. d) To start the creation of RFCs. Manual Configuration For all activities.SAP Solution Manager Operation Guide c) To decide which RFC connections the system should create. Check whether SAP EarlyWatch Alert Reports are created and executed by the SAP Solution Manager system. 2. execute the step manually.5 Adjust Upgrade of Managed System You have upgraded a managed system. and set the status. read the IMG documentation. and BACK for details. Continue to the next step in the guided procedure. select the RFCs. Continue to the next step in the guided procedure. read the IMG documentation.
b) In SAP Solution Manager. and replace your outdated logical component with your new logical component. databases. centrally. In the dialog box.g. databases.8 Solutions and Solution Directory SAP Solution Manager has its own solution directory. and choose Installed Product Version. deactivate the business process monitoring sessions for it. and in operational processing (solution monitoring. The solution directory is used to: Create landscape components (server. systems. you may want to leave the outdated logical component in your project. and use it in your implementation and template projects. Adjust Product Version a) To adjust the new product version for your upgraded managed system. In an implementation project. c) Go to transaction SOLMAN_DIRECTORY and your solutions. in change management. go to transaction SMSY and choose your system. customizing distribution). You capture and manage the system landscape. c) Save. e. non-ABAP and planned systems Display graphics o Landscape components (servers.SAP Solution Manager Operation Guide SAP Solution Manager projects and solutions in productive use SLD attached to SAP Solution Manager Procedure 1. b) Go to Header Data tab. in SAP Solution Manager. systems) o Assign attributes to landscape components Analyze system landscape by components 18 August 2009 . 2. If you monitor business processes in this system. Customizing synchronization (customizing scout. choose the product version you have upgraded to. Adjust Upgrade of Managed System Topic Solutions in SAP Solution Manager Solution Directory Transaction SOLUTION_MANAGER SOLMAN_DIRECTORY Detailed Description Adjust Upgrade of Managed System Adjust Upgrade of Managed System 2. d) Activate your business process monitoring session and solutions again. servers. services. RFC connection errors are logged Capture data manually. for documentation purposes. system components) Define non-SAP products for use in the system landscape maintenance Read data automatically and save via ABAP main instances Give an overview of system groups Generate RFC destinations in component systems. service desk). Adjust Logical Component a) Create a new logical component for your upgraded managed system. go to transaction SOLUTION_MANAGER and deactivate any solutions that contain the managed system.
h tm Solution Transfer When a new SAP Solution Manager is installed. Create logical components there.com → SAP Solution Manager → <language> → Basic Settings → Solutions → Manage Solution → Import Solution https://service. 2) Transfer the data from your source solution. to it.sap.com → SAP Solution Manager → <language> → Basic Settings → Solutions → Manage Solution → Export Solution http://help. before defining the solution.com/solutionmanager → Media Library → Technical Papers SAP Note 1117389 http://help.SAP Solution Manager Operation Guide After all landscape components have been created.Solution Concept and Design document in the Service Marketplace. service plans.Solution Lifecycle August 2009 19 .com/saphelp_sm40/helpdata/en /44/35882eba154cc4e10000000a11466f/content. the solutions must be created in transaction SOLUTION_MANAGER. Solution Concept and Design Short Text Solution Concept and Design SAP Solution Manager: Solution for SAP Service Delivery Check Business Processes In/Out Link http://service. and assign them to a target solution.sap. b. you need to transfer some information from the previous SAP Solution Manager. Solution Transfer Short Text Export Solution Link http://help. and selected the check-out function in the solution settings. Once the business scenarios or processes are checked out. For this you have assigned a maintenance project with project team members.sap. business processes etc. Business processes are transfered. so there is no need to transfer it manually. such as issues. Create a target solution in your target SAP Solution Manager.sap. to your solution. This process has two steps: 1) Transfer systems and logical components from source to target.pdf Import Solution Best Practice SAP Solution Manager . See the SAP Solution Manager . as well as business process monitoring configuration data and all data in the service sessions. This is SMSY data and it is usually transferred from TMS or SLD into SMSY.com/~sapidb/01100035870000 0306702009E/Solution_Lifecyle_v4. To change processes in the Solution Directory.sap. landscape info. Additional steps are: a. You can do this with the transaction SOLUTION_TRANSFER. they can no longer be changed in the Solution Directory. it is recommended to use the Check-in/ Check-out functionality to document the changes in the Business Processes.
patches or configuration scenarios on a test system first. and spreadsheet) to run a sizing project for SAP Solution Manager. All services are solution-specific and can be used for all systems in the solution. as well as services which are delivered by SAP.com) Instguides → SAP Detailed scenario SAP Solution Manager 20 August 2009 . Notes for Service Delivery SAP Note 91488 1172939 1170668 Short Text SAP Support Services . the changes can be installed in the productive SAP Solution Manager.Central preparatory note Technical Prerequisites for Service Delivery The role of SAP Solution Manager in Remote Service Delivery 2. This includes self-services. The usual scenarios for this case are change request management and/or service desk. If the test is successful. Determines the corresponding SAP Solution Manager cluster configuration. etc. GoingLive. if you perform classic customizing or own developments in SAP Solution Manager.11 Sizing for SAP Solution Manager There is a new sizing tool-kit since SAP enhancement package 1 for SAP Solution Manager. such as EarlyWatch. Test new Support Packages. Sizing for SAP Solution Manager Topic SAP Solution Manager Sizing Tool-Kit Link http://service. cookbook.12 Related Documentation Related Documentation Topic Guide/Tool Quick Link on SAP Service Marketplace (http://service.10 Multi-Tier Landscape for SAP Solution Manager The best way to use SAP Solution Manager is in a two-tier landscape.9 Service Delivery in SAP Solution Manager The SAP Solution Manager is the SAP service delivery platform.sap. Configures SAP Solution Manager and Wily IS EM to obtain better performance and scalability. You only need to use a three-tier landscape with transport. which can be performed by the customer. and transported into the productive SAP Solution Manager after testing in the quality assurance system.SAP Solution Manager Operation Guide 2.sap. In this environment. It contains components (guides. A transport between two SAP Solution Managers is not usually necessary. changes must first be developed in the development system. This tool-kit: Finds hardware resources needed to implement SAP Solution Manager for a given landscape.com/diagnostics → Sizing Toolkit 2. 2.
0 EHP 1 Instguides → SAP Components → SAP Solution Manager → Release 7.0 EHP 1 Wily Introscope 8.SAP Solution Manager Operation Guide description Support Package-specific configuration guide SAP Solution Manager Update Guide Wily Introscope Installation Guide Master Guide SAP Solution Manager Configuration Guide Update SAP Solution Manager 7.0 EHP 1 Diagnostics → Installation and Configuration August 2009 21 .0 EHP 1 Instguides → SAP Components → SAP Solution Manager → Release 7.0 to SAP Solution Manager 7.0 Installation Guide Components → SAP Solution Manager → Release 7.
Under this MTE there is another one for each active solution. such as Service Desk and Delivery of SAP Service. in SAP Solution Manager. 3. 3.sap. You can activate and deactivate CCMS monitoring for specified solutions. 3. For more information see http://help. SAP provides the infrastructure and recommendations to set up alert monitoring to recognize critical situations for SAP Solution Manager.com → SAP NetWeaver → SAP NetWeaver 7. CCMS Monitoring Topic RZ20: Sending alerts as mail and SMS Link SAP Note 617547 3. This section is devoted to it.2.2 RFC Connections OSS connection is essential for collaboration scenarios. to have access to all important information from a central location. automated monitoring is the basis for ensuring reliable operation of your SAP system environment. You can also use SAP Solution Manager to create service level reports that are tailored to your requirements (for example. The setup for CCMS monitoring of RFC connections is in the “Monitoring Availability of Services and Components” guide.2 Alert Monitoring with CCMS Proactive. with the following content: Rating of EWA for each <SID> Rating of each SL Report Successful download of data into the SDCC To enable the CCMS auto-alert mechanism. by using customizable transactions and threshold values to trigger the creation of the reports). 22 August 2009 .1 SAP EarlyWatch Alert for SAP Solution Manager SAP EarlyWatch Alert (EWA) is a monitoring service for SAP customers that monitors SAP systems in your solution landscape. If monitoring is active. see SAP Note 617547.SAP Solution Manager Operation Guide 3 Monitoring SAP Solution Manager Monitoring is an essential SAP technology management task. so it is useful to monitor the RFC connections to the OSS with a separate CCMS monitor. as quickly as possible.1 CCMS Monitoring – SAP Solution Manager You can activate CCMS monitoring for a solution (Transaction SOLUTION_MANAGER → <Select a specific Solution> → Solution Landscape → Solution Settings → CCMS Monitoring of EWA).0 including Enhancement Package 1 → <language> → SAP NetWeaver Library → Administrator’s Guide → Technical Operations Manual for SAP NetWeaver.2. you will get monitoring objects in transaction RZ20 under the monitoring tree element (MTE) “SOLMAN”. SAP recommends that all customers perform centralized system monitoring of all connected managed systems.
e. data transfer from SLD.1 Application Monitoring Several SAP Solution Manager components use the application log in transaction SLG1.2.2. which tells you if the Internet Graphics Server is available. The business process monitoring functionality also uses the application log as the central location for exception information. select the RFC destination and choose Environment → Switch on CCMS.g. to monitor the content of the SAP EarlyWatch Alert. Problem Analysis Tool Component SAP Solution Manager Monitor SLG1 Detailed Description Application Log Service Desk Change Request Management Business Process Monitoring SLG1 SLG1 SLG1 Application Log Application Log Application Log August 2009 23 . SAP EarlyWatch Alert for Solutions and Service Level Reports (transaction SOLUTION_MANAGER → <Select a Solution> → Edit → Automatic E-Mail transmission).3.3 Other Problem Analysis and Monitoring Tools 3. which use the CRM functionality of the SAP Solution Manager.com/irj/sdn/operations → Knowledge Center → Monitoring Availability 3. You will get a separate node in transaction RZ20 for “IGS availability”. These components are basic SAP Solution Manager functions. but you must monitor the application log also for the components service desk and change request management.sap.sdn. 3.3 CCMS Monitoring – Internet Graphics Server (IGS) Call transaction SIGS.SAP Solution Manager Operation Guide RFC Connections Topic SAP Solution Manager Link https://www.4 Component-Specific Monitoring You can receive a regular E-Mail with the reports for specific systems or solutions. 3.
Administration and Monitoring with Work Centers Work Center SAP Solution Manager Administration System Monitoring Root Cause Analysis Detailed Description SAP Solution Manager administration functions System Monitoring for all connected systems including connectivity monitoring Monitoring and administration of root cause analysis functions and the connected agents 24 August 2009 .3.2 Monitoring with Work Centers Several administration and monitoring functions can also be accessed via the work centers in the SAP Solution Manager.SAP Solution Manager Operation Guide 3.
The backup and restore strategy must cover disaster recovery processes. For more information see http://help. A backup process allows you to save business data and keep the downtime of the system landscape to a minimum during restoration of the infrastructure and business data.0).0 including Enhancement Package 1 → <language> → SAP NetWeaver Library → Administrator’s Guide → Technical Operations Manual for SAP NetWeaver → General Administration Tasks → Starting and Stopping SAP NetWeaver ABAP and Java. or the Microsoft Management Console under Windows.sap. you start the system database. For details.sap. You can start and stop systems and instances centrally.com → SAP NetWeaver → SAP NetWeaver 7.1 Starting and Stopping When you start the SAP System.com → SAP NetWeaver → SAP NetWeaver 7. SAP recommends that you run the database in archive mode This means that all actions on the database that modify data are recorded by the database and written to a transaction log.2 Backup and Restore As the SAP Solution Manager is based on SAP NetWeaver. Backup your database every day You must backup the log files several times a day. and perform technical administration and operation tasks. depending on the SAP system and operating system platform.0 including Enhancement Package 1 → <language> → SAP NetWeaver Library → Administrator’s Guide → Technical Operations for SAP NetWeaver → General Administration Tasks → Database Administration → <Database Name>. it is possible to restore a crashed database to any point in time before the crash.0 including Enhancement Package 1 → <language> → SAP NetWeaver Library → Administrator’s Guide → Technical Operations Manual for SAP NetWeaver.com → SAP NetWeaver → SAP NetWeaver 7. see http://help. as well as a complete set of transaction logs since the last backup. the application server and the processes of which the system consists. The main issues in a backup and recovery process are: August 2009 25 . all general recommendations for an SAP NetWeaver backup and restore strategy apply. In the simplest case. an SAP System consists of only a database and a single application server. For more information. With regular full backups of your database (either offline or online). You must ensure that backup devices are not lost along with normal data storage (separation of storage locations). 4. the System Administration work center in SAP Solution Manager.SAP Solution Manager Operation Guide 4 Management of SAP Solution Manager SAP provides an infrastructure to help technical support consultants and system administrators manage all SAP components. The backup and restore strategy for your system landscape should be embedded in overall business requirements and incorporate your company‟s entire process flow. using the SAP Management Console for all platforms (as of SAP NetWeaver 7. Depending on the processes you are running on the SAP Solution Manager.sap. such as the loss of a data center through fire. not only SAP systems. There are different processes. you may also need to backup external components and handle cross-system data dependencies. 4. see SAP Help Portal at: http://help.
Consistency Technology allows you to create a consistent image (or consistent copy) of a federated system landscape. to ensure that you can restore and recover them if there is a system failure. There are currently two different types of consistency technologies available: Coordinated database suspension Consistent split technology on storage level You must consider a detailed backup and recovery concept if you have a distributed business system landscape. which is contained in databases. Backup Introscope Enterprise Manager The Introscope Enterprise Manager is temporary storage for workload-related data. Such tasks may be required on component level and are relevant in each scenario that uses the component. 4. or replacement of components made to the system landscape./data‟ contains all agent data The directory „. such as changes to the configuration. This depends on the frequency of such changes. if you want to backup this component. 26 August 2009 . The mapping is in the chapter scenario/component matrix above. its directories have to be backed up regularly: The directory „.. A backup process must ensure logical and physical consistency. You should also schedule the standard basis jobs in transaction SM36 in the SAP Solution Manager. Other tasks may be relevant for certain business scenarios only. software.. so a separate backup of this component is usually not needed. You should not use a backup and recovery concept for your entire system landscape and single system components just for SAP systems. You must monitor the performance of these tasks regularly. and the runtime infrastructure. It should be embedded in all business requirements and take into account the entire process flow in your enterprise You must consider the following elements when you plan a backup and recovery strategy for application./traces‟ contains all Wily trace data. However.3 Periodic Tasks This chapter describes all automic tasks which run periodically to keep the application running over time. software upgrade of individual components. You need to back up individual components regularly. In the standard setup. without taking the systems offline.SAP Solution Manager Operation Guide You must develop a backup concept in the implementation phase. This concept must account for both the business data. this data is transferred once an hour to the BI of the SAP Solution Manager. and configuration files: o Operating system o Database data files o Database software o SAP software and file systems o Log files (SAP and others) o Software of other system components (file systems and configuration files) You perform a backup: o After the initial installation and configuration of the system landscape o After changes.
customer-specific variants). according to their configuration. Some SAP Solution Manager applications may require additional background jobs. All other jobs are configured by SAP (customizing) in the table DSWPJOB. The table DSWPJOBSTATUS contains information about the last run of programs. This job performs services (such as EarlyWatch Alert) and schedules new services.3.m. which is automatically scheduled when the first solution landscape is created. If jobs terminate or are not executed. In the new framework (see screenshot). SM:SCHEDULER schedules all programs in the table DSWPJOB. Note: For programs that require a lot of configuration (for example.SAP Solution Manager Operation Guide ABAP Standard Jobs Topic ABAP Standard Jobs Link Transaction SM36 → Goto → Standard Jobs 4. These standard jobs are scheduled automatically in the SAP Solution Manager setup (transaction SOLMAN_SETUP). One important scheduled job is SM:EXEC SERVICES. You can set the time that this job is started. you will find the relevant information there. Use SAP Solution Manager's own diagnosis function to find out the status of the background processing. you must use the basic infrastructure of your SAP system (transactions SM37 and SM36). The default setting is 6 a. This program minimizes the administration required. The job log is in the overall log of job SM:SCHEDULER. The administrator just has to ensure that no jobs are aborted. in the SAP Solution Manager global settings (in transaction DSWP). August 2009 27 . There are two background processing frameworks (old and new) in SAP Solution Manager.1 Background processing in the SAP Solution Manager The background processing in SAP Solution Manager does not require regular administration. The old framework is based on the periodic job SM:SCHEDULER. the SAP Solution Manager background jobs can be scheduled with the transaction SM_CONFIG_JOBS. Do not add your own programs. both frameworks have to be used to schedule jobs in the SAP Solution Manager. The table is delivered with a suitable default setting and should not be changed. Currently.
Carry out services (like SAP EarlyWatch Alert) and schedule new services. SM:EXEC SERVICES RDSMOPBACK_AUTOSESSIONS LANDSCAPE FETCH RSGET_SMSY 28 August 2009 .SAP Solution Manager Operation Guide Some of the most important jobs are: Job name SM:SCHEDULER Program / Variant RDSWPJOBSCHEDULER Period Description Triggers all other jobs in old job framework. These periodic jobs update the solution directory with information from SLD or TMS.
This job is scheduled by the diagnostics managing system setup.SAP Solution Manager Operation Guide EFWK Resource Manager (01 Minute E2E_EFWK_RESOURCE_MGR This job is scheduled by the diagnostics managed system setup. Scenario-specific scheduled periodic tasks Required for scenarios Partner Service Desk Program Name/Task RNOTIFUPDATE07 Recommended Frequency every 15 minutes Detailed Description Activates regular data exchange between your system and the SAP global support backbone. It checks if there are new messages for your support team in the SAP global support backbone. It aggregates and cleans the BI for diagnostics. and starts the extractors in the extractor framework. E2E_HK_CONTROLLER E2E_HK_CONTROLLER For more information on background processing in SAP Solution Manager. Conversely. and a detailed list and short description of the jobs. and forwards them to your SAP Solution Manager. see SAP Note 894279. it transfers from your system into the SAP global support backbone August 2009 29 .
If managed systems are in a central user administration. 30 August 2009 . The RFC wizard generates the RFC connections and users automatically. There are several root cause analysis user management tools (SAP & third-party systems). It is important that the users used are not prevented from getting information from the managed systems or sending data to SAP Solution Manager. in the managed systems and SAP Solution Manager.4. 4. User Management Setup/Tools Tool SAP User Management Engine for ABAP Engine (transaction SU01) Profile Generator (transaction PFCG) SAP User Management Engine (UME) Administration Platform SAP J2EE Engine user management using the Visual Administrator Usage Central User Administration (CUA) for SAP WebAS Tool for Web AS role administration. If this connection is not available. have been available since SP15. manually.3. this user must be defined previously in the CUA system. so users can only be separated by an authorization concept.2 SAP Notes for SAP Solution Manager Background Jobs SAP Notes for SAP Solution Manager Background Jobs SAP Note 1154422 16083 931436 662441 1084173 894279 Short Text CCMS Downtimes: SAP_CCMS_MAPPING_SCHEDULER job aborts Standard jobs. reorganization jobs SLCA_LCK_SYNCHOWNERS standard job terminates Solution Manager: SAP Notes for Support Packages CSA: Change of Background Job Scheduling Background processing in SAP Solution Manager 4. especially authorization administration Tool for administration of portal users and roles Tool for administration of J2EE users and roles There is a detailed description of the user management in the root cause analysis scenario.1 User Administration and Authentication A lot of RFC read connections are used in SAP Solution Manager. you must authorize the RFC connection user used. in the Service Marketplace.SAP Solution Manager Operation Guide 4. The SAP Solution Manager security guide contains a comprehensive description of users and authorization. which separate functions between different users. You can use the generated users with the setup. The table below provides an overview and a short description of these user management tools.4 User Management User Management is very important in SAP Solution Manager. Some applications expect named RFC connections. Work centers. SAP Solution Manager is a singleclient system.
2 Create Users and Business Partners for End Users The following lists give an overview of functions that require users in the SAP Solution Manager system and managed systems. Change Request Management Job Scheduling Management Change Control: functionality Maintenance Optimizer Create Users Using Transaction SU01 This paragraph tells you which area in User Management (transaction SU01) needs attention.SAP Solution Manager Operation Guide Business Partners Business partners must be defined for some scenarios (Service Desk. Service Desk: for Key User (end user). August 2009 31 . Functions Requiring Business Partners Based on Users in SAP Solution Manager Delivery of SAP Services: if you use Issue Management.User Administration Guide Link http://service. see example below System Administration and System Monitoring (and Business Process Operations): if the system administrator needs to check transactions in managed systems via SAP Solution Manager trusted RFC connection. during Root Cause Analysis configuration.com/diagnostics 4. Maintain Business Partners Tool Maintain Business Partner (transaction BP) Usage Maintenance of Business Partners Further Documentation Tool Security Guide – SAP Solution Manager Root Cause Analysis .4. Test Management: if testers have to test in managed systems.sap. Root Cause Analyses: user SAPSUPPORT is automatically created in the SAP Solution Manager system as well as the managed systems. Enter your user and choose change. Enter the required data and save. and functions that require business partner users in the SAP Solution Manager system: Functions Requiring End Users for SAP Solution Manager and Managed Systems Implementation: if you use Implementation and subsequently Customizing Distribution to centrally configure your managed systems. Test Management uses Trusted RFC connections. Change Request Management). Change Request Management: if the users in the Change Request Management process log on to the managed systems via SAP Solution Manager. Implementation and Customizing Distribution use Trusted RFC connections. and why. which always require users in both systems. Service Desk: for Key User (end users) and processors of service desk messages see example below. which always require users in both systems.sap.com/instguides http://service.
Choose User list → Add system. you must import new roles and profiles from client 000 into your productive client. This is especially relevant for all new authorization objects delivered with an update. Create Business Partner Using Transaction BP_GEN 1. as described above. three systems in total. Create Users and Business Partners for End Users Topic User Management Transaction SU01 Detailed Description Create Users Create Business Partner BP_GEN If you change e-mail addresses for users. as Business Partners. Confirm your entries. Example You want to create end users for Service Desk functionality. Caution When you update your system. 5. you need to update your tables with new default field values for authorization objects. Create users for all end users in all three systems.SAP Solution Manager Operation Guide Address Data First Name and Last Name o Function: Digital Signature E-Mail o Function: Business Process Operations o Function: Solution Directory (Check in / Check out) o Function: Issue Management o Function: Service Desk o Function: E-Learning Management The user can receive and send e-mails. as long as it is known to the mail server (Business Process Operations: for use of auto-reaction methods). 1. Procedure 32 August 2009 . 4. You have to create all end users known to SAP Solution Manager. 3. This e-mail address can be any address. Choose Edit → Create Business Partner. 2. 2. in the SAP Solution Manager system. as described above. in transaction SU25. in the SAP Solution Manager system and the managed systems. The system landscape consists of SAP Solution Manager and two managed systems. Create business partners for end users. you need to update your business partners IMG activity Create Key User (technical name: SOLMAN_SUP_BUSPART) Create Business Partners SPRO 4.4. Select users. Select a system from which you want to create business partners.3 Update Authorizations after Support Package Upgrade After the new installation and an update of your SAP Solution Manager system.
This section describes how to create your own roles. System Administrator Configuring query settings for all end users. Update Authorizations after Support Package Upgrade Topic Profile Generator: Upgrade and First Installation Transaction SU25 Detailed Description Update Authorizations after Support Package Upgrade 4.5 Create End User Roles You need to grant authorizations for which SAP does not ship template roles. in the SAP Solution Manager and managed systems. See document How to Adapt a Work Center View in the Service Marketplace. c) Enter a description for your role. August 2009 33 . Call transaction SU25.4. b) Enter a role name in your namespace. for instance: ZSU01_PFCG. and choose Single Role. End User See document How to Adapt a Work Center View. you can create a dedicated role for them. for instance: Full authorization for SU01 and PFCG. using the example of critical authorizations of transactions SU01 (User Management) and PFCG (Role Management).SAP Solution Manager Operation Guide 1.4.4 Adapt Work Center Queries End users and system administrators can adjust work centers to their needs. Deleting queries from database: Execute program POWL_D01 Refreshing active POWL queries: Execute program POWL_WLOAD More Information See IMG activity Adjust Queries (technical name: SOLMAN_WC_QUERY) Adapt Work Center Queries Topic How to Adapt a Work Center View Transaction Detailed Description http://service. Recommendation Perform at least the first step.sap. To be able to assign the correct authorization. d) Go to tab menu and enter transactions SU01 and PFCG. The dialog explains in detail what you need to do.com/solutionmanager → Media Library → Technical Papers 4. 2. in the Service Marketplace. or customize the logon screen for Web Dynpro applications. Choose Information. Create a Role in Transaction PFCG a) Choose transaction PFCG.
assign the role to your users. 2. according to your needs. d) Generate the profile. double-click the green line. e) To assign this profile to a user. add your user in the table and perform the user comparison. Create End User Roles Topic User Management Role Maintenance Transaction SU01 PFCG Detailed Description Create End User Roles Create End User Roles 4. Maintain Authorization Objects Default authorization objects delivered by SAP contain only minimal authorizations. Go to Roles tab. Enter your role. choose User tab. if you want to grant full authorization. Caution All authorization objects need to have a green traffic light. Transaction PFCG 1. 2. You are asked for a transport request. 5. The system opens the documentation for this object in a separate window. Transaction SU01 1. When you enter a transaction in the menu tab in your role. Choose the User Comparison button. Enter the user and choose edit. Choose transaction PFCG. If you are not sure about the function of the authorization object. b) Choose Change. f) Save. 5.SAP Solution Manager Operation Guide The authorization objects required in role creation are maintained using transactions. the system traces all authorization objects required for this transaction.6 Assign Roles to Users After you have generated profiles from roles. Go to Users tab. Enter your role and choose edit. 3. 34 August 2009 . To grant full authorization to authorization objects. Save. for instance. e) Save your role. 6. Choose transaction SU01. Enter the user name. in one of the two ways explained below. 4. always choose all activities. 3. 4.4. you must edit them a) Choose the Authorizations tab in the Role Maintenance. c) Maintain all activity values per authorization object. Save.
SAP Solution Manager Operation Guide Assign Roles to Users Topic User Management Role Maintenance PFCG: Status of user comparison Transaction SU01 PFCG Detailed Description Assign Roles to Users Assign Roles to Users SAP Note 1272331 August 2009 35 .
high availability is always focused on business applications and their related components. You may also have requirements of your own. Otherwise explain here.SAP Solution Manager Operation Guide 5 High Availability There are no general High Availability (HA) requirements for the SAP Solution Manager.com/ha http://help. HA Setup Description Refer to the component high availability setup description. Highavailability applications allow you to maximize downtime security and minimize downtimes. and suppliers. To achieve HA for the complete scenario. such as the operating system. SAP relies on the high availability applications of partner products for components which are mandatory for implementing the infrastructure.com/ → SAP NetWeaver → SAP NetWeaver 7. Collaborative business can give you a competitive advantage. Further Documentation Tool Service Marketplace – High Availability Help Portal Link http://service. depending on the availability requirements of the implemented IT management processes. Components with single point of failure Component <Component 1> Detailed Description Describe the function of this component in this scenario that is a single point of failure.sap. if available. Each of the above components can be a single point of failure in this scenario.sap. This means integrating existing heterogeneous system landscapes to include business partners. all components with single point of failures must be set up with HA. At SAP. database. You can achieve this by controlling the growth of redundant data and implementing redundant systems control logic. and hardware.0 including Enhancement Package 1 → <language> → SAP Library → SAP NetWeaver Library → Administrator’s Guide → Technical Operations for SAP NetWeaver → General Administration Tasks → High Availability → SAP High Availability documentation 36 August 2009 . customers.
0. Depending on the number. Those documents (or old versions) in Solution Manager projects can be archived using the report SOLMAN_DOCU_VERSION_ARCHIVE. The following “Solution Reporting” documents can be archived: Service Reporting System Availability Reporting System Administration Reporting Change Management Reporting Service Desk Reporting Issue und Top Issue Reporting Expert-on-Demand Reporting BI Extraction CRM-based transactions (incidents.g. and might cause inconsistencies. August 2009 37 . to another repository. Documents on the generic CRM tabs (transaction CRMD_ORDER) cannot be archived. Documents in Solution Manager projects The only function which might need a lot of database space is document management in the implementation scenario. This report moves the document contents (files) from the built-in knowledge warehouse (KW) layer. service ticket. and the documents attached to them. an archive. if they can still be deleted. etc. It deletes all versions in all accessible repositories – particularly those documents which have already been archived using the report SOLMAN_DOCU_VERSION_ARCHIVE. Monitoring data in central performance history database Test packages/test cases These objects do not usually contain a lot of data.) There is a generic way to archive CRM-based transactions (e. have links to service tickets or change documents. the following objects cannot be archived using default SAP archiving mechanisms: Solution Manager projects Solution landscapes CRM transactions. change documents and issues. but it is not supported in SAP Solution Manager. type and frequency of documents checked in. Service reports in solutions Service sessions such as EarlyWatch Alert reports. SAP Note 546685 “Archiving in Solution Manager (Operation)” explains the functionality and setup in detail. change requests. e. The report SOLMAN_DOCU_VERSION_DEL deletes interim versions of any documents. such as service tickets. Service Level reports. SAP Note 1092503 describes how to automate the archiving by a job.g. such as test workbench and implementation projects. change document). because many functions. can be archived using the ArchiveLink interface. In particular.SAP Solution Manager Operation Guide 6 6. several hundred MBs per week and project might be needed – because usually every version of a document is kept. see SAP Note 845433.1 Archiving & Data Deletion in SAP Solution Manager Achiving functionality in core SAP Solution Manager There is only limited archiving functionality in SAP Solution Manager 7. For details. change requests. the document attributes needed to administer the documents will be kept in SAP Solution Manager. Archiving these CRM-based transactions would break the links to them. However.
SAP Solution Manager Operation Guide Notes for Archiving SAP Note 546685 845433 Short Text Archiving in Solution Manager (Operation) Deleting a service process with support message 6. all objects produced within that solution (service sessions. or by directly executing report RDSMOPDELETESOLUTIONS. shipped with ST400 SP13.3 Alternative Storage & Deletion Strategies Although generic archiving is not supported by most scenarios in SAP Solution Manager. Projects SAP Solution Manager projects can be stored in a transport using transaction SOLAR_PROJECT_ADMIN. Service reports in solutions SAP EarlyWatch Alert and service level reports could be stored on a separate file server. but only for those which refer to a Solution Manager project (a function also delivered with the ET extension package). and generally available to customers with ST400 SP15.g.2 SAP Solution Manager Extended Archiving Functionality The extension package “Extended Traceability” (ET). have been created. Solutions Solutions can be deleted from SAP Solution Manager using the functionality in transaction DSWP. However. store reports on separate file server. Solution Manager projects can also be deleted using transaction SOLAR_PROJECT_ADMIN. Similar functions are available to archive documents which are added to the CRM transaction tabs (e. keep backup of whole system before data deletion). it will not save referenced data. this function will only store the business process structure and all related documents. archives the documents (or old versions) in Solution Manager projects. The extension package requires a separate license. there are several functions to reduce the amount of data in the database. change documents). deletion of the solution might not be possible (as it is not possible to delete the related CRM transactions). Without a valid license. A customer can save the objects using other methods (put objects in transport requests using migration functions. it is not part of the SAP Solution Manager core functionality. 6. They can be deleted from SAP Solution Manager using report RDSMOPREDUCEDATA. 38 August 2009 . which carry an attribute for the solution. with the report SOLMAN_DOCU_VERSION_ARCHIVE. If CRM transactions such as service tickets. such as CRM transactions or test workbench items. use SAP content server for knowledge warehouse documents. When deleting a solution. Documents on the generic CRM tabs cannot be archived using this function. reports etc. The report SOLMAN_DOCU_VERSION_DEL can then delete the archived documents. these reports will not work.) will be deleted – if this is possible.
because whenever a new template version is defined in the template project. Test cases of type “manual” or “external application” are repository objects and can therefore be saved or stored using transport mechanisms. August 2009 39 .sap. which can be stored as an MS Word document. They can be deleted using transaction SCAT and STWBM. (otherwise it would be sufficient to keep a backup copy of the project state. They can be downloaded as .Handling Templates with SAP Solution Manager Link http://service.com/solutionmanager → Media Library → Technical Papers Test Management Test plans and packages are repository objects and can therefore be saved or stored using transport mechanisms. CATT scripts should be migrated to eCATT. if you want to reapply and distribute the template to other systems. the older versions can no longer be accessed (retrieved).com → SAP CProjects Suite → Editing Project Structures → Collaboration Projects → Basic Functions → Archiving Templates Contents in templates should also be stored in transport requests.sap. Test messages (service tickets created during tests) cannot be archived or deleted – see the section “Achiving functionality in core SAP Solution Manager”. test configurations) are repository objects and can therefore be saved or stored using transport mechanisms.xml files. eCATT objects (system data container. eCATT logs can be archived . and when to use them.sap.for more information. They can be deleted using transaction SCAT and STWBM.SAP Solution Manager Operation Guide Archiving Projects Topic SAP Solution Manager Help cProjects Archiving Link http://help. Test results can be consolidated and extracted in a test report.com → SAP Solution Manager http://help. They can be deleted via transaction STWB_2. CATT objects are repository objects and can therefore be saved or stored using transport mechanisms. Store the contents in a template transport. as defined under “Projects”). For more information on how to distinguish template transports and (template) project transports. test data container. They can be deleted using transaction SECATT and STWBM. see: Archiving Templates Topic FAQ . see the SAP Netweaver online documentation. test scripts.
CPH monitoring data.0 including Enhancement Package 1 → <language> → SAP Library → SAP NetWeaver Library → SAP NetWeaver by Key Capability → Solution Life Cycle Management by Key Capability → Test → eCATT: Extended Computer Aided Test Tool (BC-TWBTST-ECA) → Logs → Archiving Logs Business partners Obsolete business partners can be deleted using transaction BUPA_DEL. 6. BC-TWB-TST-ECA) Link http://help. but only if they have not been used in a service transaction. Data extracted to BI If data from SAP Solution Manager has been extracted for Business Intelligence (reporting on EWA raw data. and Business Process Monitoring data).com → SAP NetWeaver → SAP NetWeaver 7. SMSY data.reduce data volumes Deleting a service process with support message New features for RDSMOPDELETESOLUTIONS in SP08 cProjects problems with archiving/resources/deletion Solution Manager: TEST_DSMOPSERSESSN_DELETE Deleting in archive: RDARCH_ARCHIVE_DELETE_SOLMAN Archiving reporting documents in SAP Solution Manager SAP Note 1006094 1077447 1091497 1092503 40 August 2009 .SAP Solution Manager Operation Guide Archiving Test Management Topic Archiving Logs (SAP Library . root cause analysis data.sap.eCATT: Extended Computer Aided Test Tool. the BI aggregation and deletion mechanisms can be used to reduce the amount of data in the BI database.4 544295 546685 566225 638785 845433 976695 SAP Notes for Additional/Background Information Short Text Basis message: Deletion flag status Archiving in Solution Manager (Operation) Report to delete the basis notifications with deletion flag SAP Solution Manager .
com SAP Solution Manager <current release> http://service. In case of an update. with every newly-shipped Web Dynpro application.SAP Solution Manager Operation Guide 7 Software Change Management Software change management standardizes and automates software distribution. Call transaction SOLMAN_SETUP. Using the Overview for Update Activities 1.Automatic Update Configuration You can use the guided procedure for the basic settings configuration to update your basic settings (transaction: SOLMAN_SETUP). global rollouts (including localizations). you need to check your configuration settings for new and updated configuration tasks. you can specify here whether you have to re-execute activities that have already been executed. In the Overview. You can use the existing implementation project to track all information about the setup progress of your basic settings. and testing procedures for complex software landscapes and multiple software development platforms. the Open Activities column shows the steps you need to execute. see SAP Note 1236420. recommended) or Checking for new or changed IMG activities in the SAP Reference IMG. For instance. To do this. this may be the activity Activate BC Sets. In the following. and application support teams. 7. we give an overview of both procedures. maintenance.1 Configuration after Support Package Update After you have implemented a new support package or support package stack (SAP Enhancement Package). You can update your basic settings configuration by either: Re-running the Guided Procedure for Automatic Basic Configuration (transaction SOLMAN_SETUP. If you select an entry in this table.1 Guided Procedure . 2. its ICF service needs to be activated. Prerequisites Initially configure all basic settings using the guided procedure for the automatic basic settings configuration. These functions support your project teams. Using Guided Procedure – Automatic Update Configuration Short Text Update your authorizations Online Help for transaction SOLAR02 and/or Work Center Implementation Tutorial on SAP Solution Manager Configuration (transaction SOLMAN_SETUP) Link SAP Note 1236420 http://help. the system displays a configuration table with all activities you need to perform after updating your system. and open integration with third-party products. The goal of software change management is consistent. In Basic Configuration.com/~sapidb/ 011000358700001735062008E August 2009 41 .1. solution-wide change management.sap. 7. development teams. This is especially important for the basic settings. 3. with specified maintenance procedures. check all activities in the Overview area in transaction SOLMAN_SETUP. Update your authorizations. and use your initially-created project to track update changes (see section Automatic Basic Settings Configuration).sap. The system updates this list automatically. Call transaction SOLAR02 and choose your project.
in which you can automatically implement all notes included. 1334252 (SP 20) 7. Using IMG – Manual Update Configuration Short Text Changes to SAP Solution Manager 7. you should implement it with the Notes Assistant (transaction SNOTE).0 IMG as of Enhancement Package 1 SAP Note 903274 1260646 7. these are only described in the note.0 IMG after SP01 Changes to SAP Solution Manager 7. Recommendation We recommend that you update your basic settings using the automated guided procedure.3 Support Packages and Patch Implementation The SAP Solution Manager has several software components which have their own release strategy. As soon as a new version of the note exists. Support Packages and Patch Implementation SAP Note Short Text 42 August 2009 . This central note includes other required notes that are extended and renewed regularly. SAP Note 1334252 applies to ST-400 Support Package 20.Automated Update Configuration. changed IMG activities. see the notes below. The note is valid for Solution Manager 7.SAP Solution Manager Operation Guide 7. and deleted IMG activities up to SP17. For further information. Ensure Basic Functions Component Basic Functions Transaction SNOTE Detailed Description Check SAP Note regularly 1172948 (SP 18 and 19). see the release notes and SAP Note 1260646.2 SAP Reference IMG – Manual Update Configuration You can update basic settings configuration and scenario-specific configuration using the SAP Reference IMG (transaction: SPRO). see section Guided Procedure (transaction SOLMAN_SETUP) . If these notes contain manual actions. Caution See SAP Note 903274 for details of new IMG activities. Activate Release Notes Display release notes by choosing Release Notes. The system flags the release information with a blue information icon in front of the IMG activity.1.2 Ensure Basic Functions via SAP Note In order to ensure that the basic functions of SAP Solution Manager are running properly. it is recommended to regularly check SAP note 1172948. For later support packages.0 EHP 1 (ST-400 Support Package 18 and 19).
0 EHP 1 August 2009 43 .0 to 7.0 EHP 1 installation Roles: SAP Solution Manager 7.0 EHP 1 SAP Solution Manager: SAP Notes for support packages Changes to SAP Solution Manager customizing (IMG) as of EHP 1 SAP Solution Manager 7.0 Extension Add-Ons Upgrading SAP Solution Manager 7.0 as of EHP 1 Additional information on upgrading to SAP Solution Manager 7.SAP Solution Manager Operation Guide 394616 539977 569116 608277 631042 939897 1109650 1169247 1244225 1260646 1276022 1276263 1276895 Release strategy for SAP Solution Manager (ST) Release strategy for add-on ST-PI Release strategy for Solution Manager Service Tools (ST-SER) Installing and updating content for SAP Solution Manager Release strategy for Implementation Content (ST-ICO) SAP Solution Manager usage data SAP Solution Manager 4.
with transaction SOLMAN_SETUP. Systems.2 System Landscape Directory (SLD) How can I ensure that SLD is working correctly in connection to SAP Solution Manager? 1) Call transaction SMSY on your SAP Solution Manager. check if connection SAPOSS works. In transaction SM59. 2) Call transaction SMSY_SETUP. see SAP Note 33135: Guidelines for OSS1. which is supplied by the central SLD in standard case). adjust it as required. and System Components). 44 August 2009 . if not. Verify the data sources of your landscape components (Hosts. Compare the last refresh dates in SMSY with the last data transfer date in SMSY_SETUP. to be able to send data to SAP.SAP Solution Manager Operation Guide 8 8. see the following SAP Notes: SAP Note 33135 766505 182308 Short Text Guidelines for OSS1 OSS1: Changes to RFC Connection SAPOSS Incorrect Logon Data in R/3 Destination SAPOSS 8. see SAP Note 766505: OSS1: Changes to RFC Connection SAPOSS. and check that the system information is sent from your SLD to SMSY. Databases. and check that the “Automatic Data Transfer” comes from your SLD (usually local SLD. For more information. Different dates could indicate that the landscape information is not correctly supplied by your SLD. if not. For more information. Usually this connection is created by the SAP Solution Manager Setup. Check whether the distribution group is set to EWA. adjust it as required.1 Troubleshooting Connection to SAP An SAP Support Portal connection is required. For more information.
0.0. If the logon screen of your WebView does not appear. It should be used for troubleshooting. Note: Ensure that the version of your agent is the same as the version of the source on your SAP Solution Manager. 8.jsp. see SAP Note 216952 “Service Data Control Center (SDCC) – FAQ”. check in the solution. The equal sign icon indicates that the version is up to date. Unix: Check with command ps How can I check that Wily Introscope Agent is working correctly? 1) Verify in SMD → Diagnostics Setup → Managed Systems → Introscope Agent for the system in which the Introscope Agent is running.5 Self-Diagnosis An enhanced self-diagnosis tool has been delivered with SAP Solution Manager 7. If the EWA is grey in the overview. as of release 7. If there is a small red flag in the solution overview of transaction SOLUTION_MANAGER. see SAP Note 762696 “Grey rating for EarlyWatch Alert”. 2) Check that CA Wily Introscope Enterprise Manager receives information from CA Wily Introscope Agent. not regular self-diagnosis. Support Package 12.2.0) via web browser – usually http://hostname:8081/webview/jsp/login.3 SAP EarlyWatch Alert (EWA) SAP EarlyWatch Alert is a good indicator for the functioning of the RFC connections. CA Wily Introscope Enterprise Manager may not be active. 2) Go to operating system level and verify whether the Enterprise Manager system process is available a.4 CA Wily Introscope How can I check that CA Wily Introscope Enterprise Manager is working correctly? 1) Connect to your CA Wily Introscope WebView (which is part of CA Wily Introscope Enterprise Manager. which system in the landscape is affected. Windows: Check Services b. there is also a problem. The selfdiagnosis tool is highly configurable and can perform solution-specific or cross-solution self August 2009 45 . 8. The self-diagnosis checks the system requirements for operating SAP Solution Manager. and check the RFC connections and SDCC.SAP Solution Manager Operation Guide 8. For further information. something is wrong with the EWA data collection. In this case. For more information.
You can display the self-diagnosis results in various levels of detail: For the SAP Solution Manager (cross-solution). You can select which type should generate an alert and inform you. e. in the background.g. to identify SAP Solution Manager system performance problems. Self-Diagnosis Topic New self diagnosis in SAP Solution Manager: a quick guide Ramp-up knowledge transfer Link SAP Note 1073382 http://service. The self-diagnosis analyses run daily. The self-diagnostics checks the RFC Connection.SAP Solution Manager Operation Guide diagnosis. You can perform a new analysis at any time.com/rkt-solman → Overview and Setup of SAP Solution Manager 46 August 2009 .g. e. A self-diagnostics module is available in SAP Solution Manager. batch jobs and performance values.g. For the SAP Solution Manager single solution. by default. to avoid red alerts. to identify and solve problems. You can customize SAP Solution Manager self-monitoring. in the Alert Type area. to check whether the problems shown by alerts have been resolved. to check that the master data of a solution is consistent.sap. You can analyze your SAP Solution Manager system and/or a solution. The self-monitoring functionality is in the transaction SOLUTION_MANAGER → Settings → Self-Diagnosis. e. with the self-diagnosis function.
0.2 Related Information Quick Link to SAP Service Marketplace (http://service.sap.SAP Solution Manager Operation Guide 9 9. particularly about roles and authorizations. 9. and its scenarios. The configuration guide describes the configuration of SAP Solution Manager and its scenarios and functions.com) Instguides → SAP Components → SAP Solution Manager notes platforms securityguide solutionmanager diagnostics Related Information Content Master Guide. The installation guide describes the installation of SAP enhancement package 1 on an existing SAP Solution Manager 7. Installation Guide and Update Guide Related SAP Notes Released Platforms Network Security SAP Solution Manager Root Cause Analysis August 2009 47 .1 Appendix Related Guides The master guide is a central starting point for the technical implementation of SAP enhancement package 1 for SAP Solution Manager 7.0 system. All security-related information. is in the security guide.
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