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Exchange Server 2003 High Availability Guide

Exchange Server 2003 High Availability Guide

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Microsoft Operations Manager (MOM) 2000 includes a full set of features to help administrators monitor and
manage both the events and performance of their information technology (IT) systems running Windows
Server 2003 or Windows 2000 Server.

Note

MOM 2000 is sold separately from Windows Server 2003 and Windows 2000 Server.

Chapter 6: Implementing Software Monitoring and Error-Detection Tools 135

MOM uses rules and scripts to define which events and performance counters should be monitored. MOM also
provides administrative alerts (including recommended actions that should be performed) when an event
occurs, when performance falls outside the acceptable range, or when a probe detects a problem.
The MOM 2000 Application Management Pack (which is a set of management pack modules and reports that
facilitate the monitoring and management of Microsoft server products) improves the availability of Windows-
based networks and server applications. The MOM Application Management Pack includes the Exchange 2003
Management Pack, which extends the capabilities of MOM by providing specialized monitoring for
Exchange 2003 servers.
For information about MOM 2000 and the Application Management Pack, see the MOM Web site
(http://go.microsoft.com/fwlink/?linkid=16198).
The following sections provide an overview of Exchange 2003 Management Pack for MOM. For detailed
information about the Exchange 2003 Management Pack, see the Exchange Server 2003 Management Pack
Guide for
MOM 2000 SP1 (http://go.microsoft.com/fwlink/?LinkId=30253).

Exchange 2003 Management Pack

The Exchange 2003 Management Pack is designed to help you achieve the highest possible server availability.
A key feature of the Exchange 2003 Management Pack is the ability to monitor all of your Exchange servers
from a single console or Web page. The Exchange 2003 Management Pack monitors the performance,
availability, and security of Exchange 2003, alerting you of events that have a direct impact on server
availability while filtering out events that require no action. Through alerts, knowledge base solutions, and
reports, the Exchange 2003 Management Pack helps you correct problems before a disaster occurs. The
Exchange 2003 Management Pack also includes reports that allow you to summarize server availability and
analyze trends.
The Exchange 2003 Management Pack includes the following functionality:
• Provides a complete Exchange solution by monitoring access to Active Directory®

directory service,
Microsoft Exchange Information Store service, Extensible Storage Engine (ESE), message transport,
Exchange clustering, Microsoft Office Outlook Web Access, and Internet protocols (such as SMTP, POP3,
and IMAP4).
• Detects, alerts, and automatically responds to critical events. The Exchange 2003 Management Pack helps
indicate, correct (by referring administrators to Microsoft Knowledge Base articles that can help resolve
problems), and in many cases, prevent possible Exchange service outages.
• Monitors critical Exchange performance counters. Using performance thresholds and related alert
definitions to emphasize performance conditions that may indicate service problems or even possible
denial of service attacks, Exchange 2003 Management Pack allows you to identify issues before they
become critical.
• Contains an array of scripts to monitor single and cross-server usage, performance, reliability, and
configuration.
• Monitors all Exchange 2003 server configurations, including stand–alone and cluster servers, as well as
front-end and back-end servers.
• Increases the availability and performance of your Exchange installation. Exchange 2003 Management
Pack reduces your total cost of ownership (TCO) by enabling proactive Exchange management.

Components and Operations That Are Monitored

The Exchange 2003 Management Pack monitors events that are placed in the application event log by various
Exchange components, such as Active Directory access, Microsoft Exchange Information Store service, ESE,
message transfer agent (MTA), Outlook Web Access, Internet protocols, and Exchange cluster servers.

136 Exchange Server 2003 Administration Guide

The Exchange 2003 Management Pack also quickly notifies you of any service outages or configuration
problems, thereby helping to increase the security, availability, and performance of your Exchange 2003
organization. To alert you of critical performance issues, the management pack also monitors all key Exchange
performance metrics. Using the MOM reporting feature, you can analyze and graph performance data to
understand usage trends, to assist with load balancing, and to manage system capacity.
The Exchange 2003 Management Pack proactively manages your Exchange installation to avoid costly service
outages. For example, the Exchange 2003 Management Pack monitors the following components and
operations in your organization:
• Vital performance monitoring data, which can indicate that the Exchange server is running low on

resources.

• Important warning and error events from Exchange 2003 servers. Alerts operators of those events.
• Disk capacity. Alerts operators when disk capacity is running low. Provides knowledge as to which
Exchange files are on the affected drives.
• Exchange services that are expected to be running on a specific server.
• Exchange database that can be reached by a MAPI client logon. This verifies both the Exchange database
and Active Directory functionality.
• High queue lengths that are caused by an inability to send e-mail messages to a destination server.
• Simultaneous connections. Alerts operators of a high number of simultaneous connections, which often
indicates a denial–of–service attack.
• Errors or resource shortages that affect service levels.
• Mail flow between defined servers, to confirm end-to end mail flow capability within your Exchange
organization.

Views and Reports

The Exchange 2003 Management Pack includes several views and reports to help you quickly identify
Exchange issues. With these views and reports, you can analyze and graph performance data to understand
usage trends, do accurate load balancing, and manage system capacity.
Exchange reports cover the following:

Exchange 2003 and Exchange 2000 Health Monitoring and Operations Reports

You can use the monitoring and operations reports to analyze database sizes, disk usage, mailboxes, server
availability, and the configuration of Exchange servers. For example, you can list database sizes for
Exchange servers, where database size (in megabytes) is presented for each server, storage group, and
database. The reports in this category are as follows:
• Exchange Disk Usage This report provides data about servers running Exchange based on disk
performance counters, presenting daily averages for each counter.
• Exchange Server Availability This report provides the percentage of server availability for
Exchange servers during a specified time period and also lists the categories of failure types that could
lead to a server being unavailable.
• Exchange Server Configuration This report provides configuration information including
computer and operating systems configuration and local disk information.
• Exchange 2003 Outlook Client Monitoring This report gives you the results of analysis data
collected by Exchange 2003 servers monitoring Outlook clients for the end user's experience in terms
of response times and errors.

Chapter 6: Implementing Software Monitoring and Error-Detection Tools 137

• Exchange Mailboxes This report shows the distribution of mailboxes across storage groups and
databases for Exchange servers.
• Exchange Database Sizes This report shows the total database size on each server, in addition
to the individual components of the database. For example, if a database contains both a mailbox store
and a public folder store, this report shows the size of each.

Exchange 2003 and Exchange 2000 Protocol Usage Reports

The protocol usage reports obtain data about usage and activity levels for the mail protocols that are used
by Exchange, such as POP3, IMAP4, and SMTP. You can also obtain usage and activity level reports for
Exchange components, such as Microsoft Exchange Information Store service, mailbox store, public
folder store, MTA, and Outlook Web Access. These reports use key performance counters for operations
conducted in a specific time period. The reports include data for Exchange 2000 servers only when the
Exchange 2000 Management Pack for Microsoft Operations Manager is installed.

Exchange 2003 and Exchange 2000 Traffic Analysis Reports

The traffic analysis reports summarize Exchange mail traffic patterns by message count and size for both
Recipient and Sender domains. For example, the report Mail Delivered: Top 100 Sender Domains by
Message Size provides a list of the top 100 sender domains sorted by message size during a specific time
period, as reported in the Exchange message tracking logs. The reports include data for Exchange 2000
servers only when the Exchange 2000 Management Pack for Microsoft Operations Manager is installed.

Exchange Capacity Planning Reports

By analyzing your daily client logons and messages sent and received, in addition to work queues, the
capacity planning reports show the Exchange server resource usage. These reports help you plan for
current and future capacity requirements.

Exchange Mailbox and Folder Sizes Reports

You can use these reports to monitor the size of Exchange mailboxes and folders and to determine your
highest growth areas. The reports in this category include the top 100 mailboxes by size and message
count, and the top 100 public folders by size and message count.

Exchange Performance Analysis Report

The Queue Sizes report summarizes Exchange performance counters and helps you to analyze queue
performance.

Exchange 5.5 Reports

There are several Exchange 5.5 reports that can help you obtain data about operations such as average
time for mail delivery, as well as pending replication synchronizations and remaining replication updates.
There are also several Exchange 5.5 traffic analysis reports available.
For detailed information about monitoring your Exchange messaging system, see Monitoring Messaging at
Microsoft
(http://go.microsoft.com/fwlink/?LinkId=28997).

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