OSS/BSS

These solutions are provided around both Alcatel-Lucent OSS products as well products from our broad set of strategic partners. Alcatel-Lucent's approach to OSS/BSS services falls under two broad areas: 1. The OSS/BSS Transformation (OSS-T) solution leverages our highly skilled team of System Integration Consultants to help customers create and execute a FMO plan to migrate to New Generation Operations System and Software (NGOSS) environments whilst maintaining operational and business continuity through the transition. processes. Our PS methodology considers strategic and practical issues necessary to establish effective processes. Alcatel-Lucent can be this partner. Alcatel-Lucent's OSS/BSS service offers are based around Telemanagement Forum TMF NGOSS frameworks and principles. • Stand alone solutions around individual component/application (such as performance management. Assurance and Billing IP for Service Providers and Enterprises Strategic Requirements Operations Process Logic System Design/ Information Model Service Oriented Components Automated. platforms and metrics aspects of defining a FMO. helps customers define a Future Method of Operation (FMO) for their next generation operations environment. helping our customers take a project from concept to reality. Some specific consulting services we offer are. and progressive software techniques. focusing on integration of best-of-breed OSS products and systems to provide comprehensive management solutions across one or all of the Fulfillment. teams. including ours. • Pre-integrated solutions to automate and improve a coherent domain of OSS or BSS process in support of Alcatel-Lucent network offers across service fulfillment (including order management. service providers must be prepared to provision and activate features on the fly. and who understands the underlying technologies to support on-demand services is critical to success. Neutral Architecture OSS/BSS Tools ICT Tools Operations Benchmarks eTOM SID XML. beginning with a comprehensive needs assessment. add bandwidth. service and revenue assurance including service quality monitoring. and systems essential to delivering successful OSS/BSS transformations. and customer care. we are able to deliver superior results to our customers combining best-of-breed product knowledge with network expertise and systems integration discipline. 814 02 . our broad expertise with best-in-class software from leading companies. Operations Assessment Report. monitor service performance. In such an environment. service activation. development. billing. Transformation Business Cases and Operations Roadmaps. track customer usage. Product Offerings Fulfillment. depending on the customer's requirements: • Stand-alone end-to-end solutions. Assurance. With a comprehensive portfolio of multivendor services and range of expertise. rating. Given our active partnerships for every domain and sub-domain of the Telemanagement Forum Telecom Operations Model (TOM) mapping. through design. service activation) to be integrated in an existing OSS system. J2EE web services MTOSI.OSS/BSS Introduction In order to support the demand for new multimedia applications. Flexible OSS Security X. based on key business objectives and assessment of current operations to create a detailed transformation blueprint. SOO helps providers realize bestin-class operations. 2.805 Tech. IP-based network and services gives Service Providers an opportunity to adopt a phased service oriented approach to reforming and re-architecting the operations environment. The scope of delivery activates the following. and ensure revenue capture. bill for content. Closely aligned with the TMF initiatives in Quantitative benchmarking and taking into consideration the people. Execution: Alcatel-Lucent can help SP’s to plan and execute a highly structured business results-driven Service management transformation Service Oriented Operations Strategic Consultancy Engagements OSS and Network Transformation Pre-Integrated Solutions and System Integration Engagements OSS Partnerships. This is summarized in the diagram below: SP’s Opportunities for Operations Transformation Planning: Migration to Next Gen. derived from active participation and leadership in TMF for many years. and Billing domains. inventory management. having a partner who is a leader in driving next-generation transformation. Strategic consulting. termed Service-Oriented Operations (SOO). and solution verification of service-ready processes and systems for operations and business support functions. pre-integrated into one solution).

as outlined earlier. IP address management. to deliver turnkey integrated OSS/BSS solutions. service activation) to be integrated in an existing OSS system as well as end-to-end OSS /BSS solutions. Our approach to supporting the complete life cycle associated OSS/BSS transformation is outlined below: Business Process Consulting PMO-FMO Analysis Technical Support and Maintenance Continuing Engineering and Optimization ct Assessm Impa en ta Business Analysis Main and M tain ana ge nd Feasability Assessment si s aly An essment s As Managed OSS/BSS Services Operations (IMO) Road Mapping Integration and Deployment Professional Services Detailed Operations Transformation Blueprint gng pl Im Data Management em Operational Readiness Testing en tati on in nn i Pla Des d an OSS/BSS Infrastructure Readiness Assessment dE Planning an Project Management t cu xe io n OSS/BSS Infrastructure Solution Engineering OSS/BSS Software Integration OPERATIONS Customer Management BSS Customer Care OSS/BSS Solutions: Definition and Deliverables Alcatel-Lucent's OSS/BSS delivery scope includes two levels depending on the customer's requirements: • Stand alone solutions – Individual component/application (such as performance management. The graphic below summarizes Alcatel-Lucent's strategic partnerships (per building block) with leading software vendors to support pre-integrated solutions for the triple play technology domain. the following horizontal functions are covered: • Customer relationship management • Service management and operations • Resource management and operations • Supplier/partner relationship management Our technology domain-specific OSS/BSS solutions are based on the pre-integration of our strategic partners' applications as well as our own OSS components in some key areas (service assurance. we provide a full set of professional services including strategic consulting. billing mediation. using our own and partner solutions tailored to your business-specific requirements. Supplier/ Partner Management Collection OSS BSS 03 . service activation. service quality monitoring. system design. customization. • Overall solution consisting of several pre-integrated solutions for overlay and green field deployments. inventory management. including inventory management • Service assurance • Customer care and billing As described by the electronic Telecom Operations Map (eTOM) from the TMF. integration. service quality monitoring. Service Management Security Management Fulfillment Assurance Billing Resource Management (Network Applications) Inventory Rating • Pre-integrated solution to automate and improve a coherent domain of OSS or BSS process: service fulfillment (including order management. project management and operations support. rating/billing/customer care for Alcatel-Lucent's network offers. and authentication). pre-integrated into one solution).Alcatel-Lucent's OSS/BSS solutions cover a complete array of operational processes including: • Service fulfillment. However.

Alcatel Safer. 04 .The scope of Alcatel-Lucent's OSS/BSS solutions are summarized in the graphics below. multi-layer networks. IBM/Tivoli – Netcool product suite. • Voice traffic management: Traffic monitoring for PSTN and VoIP networks. multi-vendor. VitalSuite Network Performance Management. • Service troubleshooting: Solution to remotely assist customer service representatives troubleshoot customer problems. VitalSuite Services Management. • Quality and service management: Correlation of events. correlation and processing). service impact analysis providing an integrated service view. Vendor(s) and product name(s): BMC (Remedy) – GIS . VitalSuite AAA. VitalSuite Network Traffic Management. Vendor and product name: Alcatel 8920 Service Quality Management. Vendor and product name: Alcatel 8940 Service troubleshooting. and Service Monitoring Performance Management Mobile Performance Management Security Assurance Service Assurance Problem Management Alcatel-Lucent's OSS/BSS applications and solutions include the following: Alcatel 8935. VitalSuite Network Fault Management and Integrated Service Assurance. wireline networks. Vendor and product name: IBM/Tivoli. • Performance management wireline: Performance management and reporting.Based Inventory Mana geme nt Billing Business Intelligence Netw ork R esourc e Law Enforcement Support Convergent Charging Collection Service Activation Mobile Service Activation Bil l me Reve nt nue Assu ranc e Real Time Chargin g an dS ett le Ac tiv ati on Int erc on ne cti on DSL and VoIP Service Provisioning Inventory / Service Fulfillment a ing Rat nd ing Pric t en An aly tic s er scrib Sub age Man t men vi a n ce ce men t an d Trou ble Man age CR M ud Fra n Mediatio m ge na Ma g in S Fulf er ill En in eer gin nd ga n Pla g nin e vic ent m agement Order Man Perform Fa ult to Cus ag Man m em er ent Ser ur Ass Service ement Manag ance M onitori n g an d Ev en tM t en rem asu Me nd ta Tes an ag em en t Contact Center Management Customer Care Traffic Mgt.proviso Product suite. Service Assurance This solution provides service assurance for integrated. Key capabilities include: • Fault management: End-to-end alarm management (collection. Vendor(s) and product name(s): Alcatel 8950 Service Assurance. Vendor and product name: Alcatel 8920. • Security: Real-time monitoring and correlation of security events. usage and performance data for quality monitoring as perceived by end-users and service management.Vendor(s) and product name(s): IBM/Tivoli – Neusecure. • Problem management: Processing of trouble tickets. VitalSuite Application Performance Management.

Vendor and product name(s): Alcatel 8950 Service fulfillment powered by Cramer 6. Vendor(s) and product name(s): Alcatel 8950 Service Fulfillment powered by Cramer 6. Integration. configuration and customization of all software packages previously selected in the architecture and design practice for supporting the new processes of operations. Alcatel-Lucent performs a coherent implementation. VitalSuite Service Activation Manager Consulting Alcatel-Lucent works with the service provider to collect and analyze the operations. including cost savings and ability to extend revenues. The CMO analysis report contains the following: • Current processes map and assessment • Current OSS/BSS map and assessment 05 .Network Fault Management Integrated Service Assurance Services Management Customer Care and Billing This solution provides a full range of customer care and billing capabilities including: • Billing collection: Collection of billing records for voice and xPlay networks. logical. Network Traffic Management Network Performance Management Services Activation Management VitalSuite® Authentication VitalSuiteAAA® Application Performance Management IP Address Management VitalQIP® VitalD® Common Login Intuitive Web UI MT-OSI Secure Portal IPv6 Flexible APIs Data Collectors Advanced Reporting SOAP Software Toolkits XML Open Integration Layer EMSs Systems OSS/BSS Design.Vendor and product name(s): Cramer. Implementation and Customization Methodology Interoperability or pre-integration between Alcatel-Lucent network equipments and OSS applications creates major value for customers. Alcatel-Lucent ensures that its network management systems and OSS systems inter-work with the OSS applications provided by our strategic partners. Cramer 6 • Activation: Service activation. Key capabilities include: • Service fulfillment: End-to-end service fulfillment from order management to service activation. As a result. business processes and OSS/BSS applications of the Present Mode of Operation (PMO) to determine what changes are required to achieve a stable and efficient operation after transformation (Future Mode of Operation – FMO). rating and invoicing systems. integration. Elements Probes Service Fullfillment This solution provides automated flow-through of all information required for service provisioning. and service inventory management. Axiom AXiOSS Product Suite. Netprovision. Vendor and product name(s): Alcatel 8965 C3S. • Billing and Customer Care: Integration of billing. from order intake to network activation. Vendor and product name(s): Genesys Suite 7. VitalQIP IP Address Management • Inventory: Physical. customer care management. Vendor and product name(s): Alcatel convergent billing powered by LHS – BSCS 6. Syndesis. • Contact center: Integration of contact center applications. Axiom AXiOSS Suite.

Main Customer Benefits A next-generation network demands a network integrator and trusted advisor like Alcatel-Lucent who has decades of experience helping service providers around the globe to create. business and wholesale – includes both the physical migration from the existing network to the new network.• Comments and analysis of industry best practice. and the service migration from existing to new OSS/BSS platforms and processes. The solution is designed to let you anticipate evolution in technology and the marketplace. as well as test plans and reports • Services development and delivery for network.residential. Alcatel-Lucent also delivers a report on the evolution and the target objectives for the OSS/BSS stream. new solutions or applications/tools and/or adaptations to customer OSS are provided to automate and improve their processes. Solution Integration and Tests The Solution Integration and Tests service implements solution testing for all network design and deployment projects. Based on this assessment and Alcatel-Lucent's experience in operating complex networks and integration of OSS/BSS systems. Alcatel-Lucent's OSS/BSS solutions support service providers in improving their customer service. billing. To obtain a high-level design of the service provider's IT/OSS/BSS applications. applications and domains in order to verify in the next phase that they are solved or explained by the target architecture. OSS/BSS Customization Alcatel-Lucent performs a coherent customization. implement. Staff organization and migration) to deliver coherent and consistent documentation and roadmaps. Alcatel is responsible for building: • The network and OSS/BSS together with the physical migration. with the customer as the prime integrator • Trials of test measurement equipment • Support in determining compliance of end-user equipment or other vendor equipment with network design Process and Functional Requirements The Process and Functional Requirements service takes as input the consulting service. in context of generic target OSS/BSS architecture defined by Alcatel-Lucent • Definition of target OSS/BSS architecture • Assessment of current evolution plans and a collection of problems. Design and Architecture Alcatel-Lucent uses the results from the Process and Functional Requirements to select the necessary IT/OSS/BSS components and the service provider's required preparation for adapting the existing components. issues and expectations found in the above analysis. fulfillment. including the following: • Procurement and deployment of test equipment in a development lab • Authorizing test strategy. OSS/BSS and operations A view of the range of services that Alcatel-Lucent brings to our customers is summarized in table 1. requirements and plans • Managing test procedures and other vendor supplies and services • Authorizing operational readiness tests • Participating in the end-to-end user acceptance tests. Migration Migration of all end customers . and manage network. OSS/BSS. including all engineering and installation specifications. mapped to business processes. configuration. operation support and readiness process. while supporting the target processes. time-to-market and the flexibility of their service offering in a highly competitive environment. service. and end-user management solutions. installation and integration of software packages previously selected in the architecture and design practice for supporting the new processes of operations. the impact of the tool chain supporting the main end-to-end operation processes has to be assessed based on the assurance. and subsequently launches and coordinates activities (the operational and business processes. .

reduce churn. generation of business intelligence from usage data. real time monitoring of network/service performance. and developing a detailed IMO plan. Table 1 OSS/ BSS Integration Services Cover the Entire Life Cycle Integrated Solution Planning Services Implementation Planning Architecture Requirements Definition Phsyical Architecture Continuing Engineering and Optimization Services Systems Studies Operational Analysis Optimization and Tuning Operations and Security Audits Periodic Check-Ups Disaster Preparedness Revenue Recovery Requirements Support Project and Vendor Management Services Implementation Planning Documentation Scope Management Analysis Functional Architecture Specification Documents Operational Flows Systems Integration Design Multivendor Integration Deployment and Configuration Services Software and Systems Installation Network Connectivity Network Element Connectivity Desktop Configuration Data Migration Provisioning Staging Test and Turn Up Test Plan Development Test Environment Definition and Construction Validation Testing and Results Reporting Operations. dynamic management of network capacity. and dramatically improve satisfaction. customers are protected from cost-overrun and revenue loss risks in their migration to FMO. ensuring protection of their NGN investments and services revenues from day one of network rollout. Alcatel-Lucent designs the processes and systems to measure and manage the Quality of Service (QoS) for IP-based subscriber services to ensure Service Level Agreement (SLA) compliance. By emphasizing up-front planning. Methods and Procedures Testing Custom Software Development Services Testing Development Requirements Definition and Specification Documents Additional Functionality for Existing Software Service Readiness Customized Interfaces and Reporting Operational Flow-Thru Software Adaptations for Systems Integration and/ or Multivendor Integration Security Management . and enhanced revenue capture through automated rating and billing.The main benefits of Alcatel-Lucent's OSS/BSS solutions and services are: • Deliver a revenue ready solution to grow your customer base: Alcatel-Lucent is ready to mobilize experts to deliver an integrated solution designed to support: rapid provisioning of next-generation applications. • Reduce risks and implementation delays with pre-integration: Alcatel-Lucent's customers have the reassurance of knowing that their network deployments will be managed efficiently and optimally. • Automate business processes when it makes sense and optimize operational and capital expenses: Alcatel-Lucent delivers impressive results by adapting existing OSS to support IP-based networks and streamline operations to more efficiently support legacy networks. • Create a superior customer experience and reduce churn: Reduce the cost of customer interaction. explicitly tying migration plans to KBOs.

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