Cambridge University Press 978-0-521-61467-2 - Business Goals 2 Workbook Amanda Thomas Excerpt More information

Introduction
Who is Business Goals Workbook 2 for?
Business Goals Workbook 2 provides a clear focus on Business English for Pre-intermediate students, either studying independently or with a teacher. It is especially useful for those students who wish to take the BEC Preliminary exam. It’s recommended for use with Business Goals Student’s Book 2.

What are the aims of Workbook 2?
Preparing for BEC Preliminary
All the reading, writing, speaking and listening activities in Business Goals Workbook 2 are based on tasks found in Cambridge ESOL’S Business English Certificate Examination. This is so that when you have completed Business Goals 2 you will be prepared for an examination that will provide you with an internationally recognised qualification in Business English. Preparing for a Cambridge ESOL examination is very useful even if you’re not interested in actually taking the test because the skills required to successfully pass the examination are essential for effective communication in the workplace. As well as providing extensive practice of BEC Preliminary task types, tips are also given in Business Goals Workbook 2 on examination strategies both at the preparation stage and for taking the exam itself. BEC Preliminary is suitable both for students who may be studying business, but have not yet had any work experience and for those already in the workplace. It tests the four skills: reading, writing, listening and speaking and covers general business topics, vocabulary and business skills such as note-taking and letter-writing. These examinations are recognised by many employers all over the world and BEC Higher is accepted by many UK universities as a suitable entry requirement for business study courses.

Skills development
The workbook contains strategies for improving performance in one of the four skills: reading, writing, listening and speaking. By the end of the course, you will be equipped with a range of strategies to help you deal effectively with everyday business tasks. Each unit starts with listening and reading activities. These activities are used to provide ideas and language for the productive writing and speaking tasks at the end of each unit.

Becoming a more independent learner
There are frequent error-awareness building activities to help with self-correction. You are also encouraged to find the answers to listening activities yourself by reading the transcript rather than relying on the answer key. There are opportunities for you to compare your own performance with model speaking and writing answers and to re-draft your oral presentations, emails and letters so that your production becomes more fluent and accurate.

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Cambridge University Press 978-0-521-61467-2 .org .cambridge.Business Goals 2 Workbook Amanda Thomas Excerpt More information Map of the Book Unit 1 Greeting visitors page 6 Skills Listening to greetings Reading short notices and messages Listening for names and numbers Making arrangements Giving a mini-presentation Matching sentences Understanding short conversations Reading for factual information Taking notes Giving a mini-presentation Writing a company profile Reading job advertisements Reading a job reference Taking notes Listening to a talk Speaking about yourself Discussion practice Reading job applications Writing a letter of application Listening to short conversations Reading for specific information Listening for specific information Reading about product information Describing problems Giving a mini-presentation Listening to short conversations Interpreting information Listening to opinions Looking at a report Writing emails Pairwork discussion Reading comprehension Reading notices Following instructions Checking information Writing memos Giving a mini-presentation Taking messages Reading for detailed factual information Listening to phone messages and taking notes Giving a mini-presentation Writing internal emails Related BEC Exam tasks Listening part 1 Reading part 1 Listening part 2 Writing part 1 Speaking part 2 Reading part 2 Listening part 1 Reading part 4 Listening part 2 Speaking part 2 Writing part 2 Reading part 1 Reading part 6 Listening part 2 Listening part 3 Speaking part 1 Speaking part 3 Reading part 7 Writing part 2 Listening part 1 Reading part 2 Listening part 2 Reading part 4 Writing part 1 Speaking part 2 Listening part 1 Reading part 5 Listening part 4 Writing part 1 Writing part 2 Speaking part 3 Reading part 6 Reading part 1 Listening part 2 Listening pat 4 Writing part 1 Speaking part 2 Listening part 1 Reading part 4 Listening part 2 Speaking part 2 Writing part 1 2 Companies page 10 3 Occupations page 14 4 Products page 18 5 Comparing services page 22 6 Office systems page 26 7 Phone messages page 30 4 © Cambridge University Press www.

Cambridge University Press 978-0-521-61467-2 .org .cambridge.Business Goals 2 Workbook Amanda Thomas Excerpt More information Unit 8 Appointments page 34 Skills Listening to a discussion on diary appointments Transferring information Writing an email Pairwork discussion Listening and taking notes Looking at text structure Listening to opinions Writing a short email Pairwork discussion Reading an article Listening to offers and requests Opening and closing letters Giving a mini-presentation Listening to numbers Interpreting visual information Listening for specific information Selecting information Pairwork discussion Reading for specific information Understanding the writer’s purpose Taking notes Using an appropriate style Giving a mini-presentation Reading invitations Meaning from context Phoning to follow-up Using an appropriate style Giving a mini-presentation Interpreting visual information Looking at text structure Interpreting visual information Writing an email Pairwork discussion Listening to short conversations Reading for specific information Listening for specific information Writing an email Giving a mini-presentation Related BEC Exam tasks Listening part 3 Reading part 7 Writing part 1 Speaking part 3 Listening part 2 Reading part 6 Listening part 4 Writing part 1 Speaking part 3 Reading part 4 Listening part 1 Writing part 2 Speaking part 2 Listening part 1 Reading part 3 Listening part 2 Writing part 1 Speaking part 3 Reading part 2 Reading part 5 Listening part 3 Writing part 1 Speaking part 2 Reading part 1 Reading part 7 Listening part 2 Writing part 1 Speaking part 2 Listening part 1 Reading part 6 Reading part 3 Writing part 2 Speaking part 3 Listening part 1 Reading part 5 Listening part 3 Writing part 2 Speaking part 2 9 Meetings page 38 10 Negotiating page 42 11 Money page 46 12 Marketing page 50 13 Networking page 54 14 Trends page 58 15 Presenting information page 62 5 © Cambridge University Press www.

6 © Cambridge University Press www. Play the four recordings twice.Business Goals 2 Workbook Amanda Thomas Excerpt More information UNIT Greeting visitors 1 Listening focus 1: greetings e a ● ● ● For questions 1–4 you will hear four short recordings.org . Don’t try to understand every word. For each question. B or C) for the correct answer.00 B 9.cambridge. A 6. circle one letter (A.Cambridge University Press 978-0-521-61467-2 . Practise listening to small ‘chunks’ (phrases/sentences) of English.00 C 9. 2 you didn’t know the words? ACTION: ● b Look at the transcript on page 66 and underline the words which gave you the answers to 1–4. Use a vocabulary book and write new words in it.30 1 What time did Michelle Roberts’ flight arrive? 2 When did the man last visit Spain? A one month ago B three months ago C six months ago 3 What is Ben Harvey’s job? A Marketing Manager B Marketing Controller C Marketing Assistant 4 Where does Hannah Kohler work now? A Berlin B Frankfurt C Hamburg Follow-up Were there any words you didn’t understand? Was this because: 1 they spoke too quickly? ACTION: ● ● Focus on KEY information. You will soon get used to the rhythm of spoken English.

C All passengers flying business class. B Proof of identity with a photograph is required on internal flights. this is my first time. B or C). B Send in hotel bills and travel tickets with your expenses form. numbers or letters.cambridge. Is 1 2 first? 3 4 5 6 you arrive in Paris last night? this your first time in Oslo? you know Martin Hammond? you staying in Italy for long? 3 Are Do Did Have Would We will boarding Priority only accept claims for travel andfrequent fliers travelling in any class All accommodation expenses with receipts attached. NAME: (1) Mr Jake (1) NAME: TIME ARRIVING: (2) (2) TIME ARRIVING: FLIGHT NUMBER: (3) (3) YH FLIGHT NUMBER: HOTEL: (4) HOTEL: (4) PHONE NUMBER: (5) (5) 00 PHONE NUMBER: Unit 1 Greeting visitors 7 1 Which passengers receive priority boarding? A Frequent fliers with any type of ticket. A: 2 A: Have you been to France before? B: No. A Passengers must show their identity card at security gates. Some information is missing. Securityboarding Priority notice Passengers on all internal flightsany class All frequent fliers travelling in must now invited to board the plane first. A: Where did you work before? 1 A: How often do you travel abroad? B: About four times a year. are invited to board A You can only claim expenses for items on the attached list. B Frequent fliers in first class. Play the conversation twice. are invited to board the plane first. practise the conversations. are have photographic ID.org . Reading focus: understanding short notices o ● ● ● u ● ● ● Look at questions 1–3.Cambridge University Press 978-0-521-61467-2 . For each question 1–5. C There are new security arrangements on all external flights. the plane first. © Cambridge University Press www. In each question. A: ? b If you have a partner. she left a few months ago. ● ● Look at the notes below. you met Robert before? you like to go to your hotel t a Write a follow-up question for each of the conversations. which sentence is correct? For each question. C You can claim for all travel and accommodation expenses. Example A: How long have you worked here? B: I’ve worked here for two years. fill in the missing information in the numbered space using a word. You will hear a woman telling a man about changes in a schedule. Priority boarding Priority boarding All frequent fliers travelling in any class All frequent fliers travelling in any class are invited to board the plane first.Business Goals 2 Workbook Amanda Thomas Excerpt More information Language focus 2 r Complete the following questions using the words in the box. A: ? Listening focus 2: names and numbers ? i Listen to the sentences and write down the: a times 1 b prices 1 2 2 3 3 c surnames 1 2 3 3 A: Does Emilia Johansson still work here? B: No. circle one letter (A.

Also notice that Sally says gets in meaning arrive. Write 30–40 words.cambridge. I’d like to meet you then to discuss plans for the sales conference in October. Underline the time which gave you the answer. Would lunch on the 24th be convenient for you? I’d be grateful if you could suggest a good restaurant as I don’t know Stockholm very well. You have to be careful to focus on the information you need. suggesting or requesting? 1 Would it be possible for you to …? 2 The reason I’m writing is to … 3 Would you mind phoning the client? 4 How about … ing? 5 I’m writing because I need to … 6 Would the 15th suit you? a ● ● ● You are planning a business trip to London soon. Look at the transcript on page 00. Writing focus: making arrangements p a Read this email and underline the phrases for: 1 explaining why you are writing 2 suggesting 3 requesting Dear Ulrika I’m writing because I’m planning a trip to Stockholm from June 22nd until June 25th. Write an email to your business contact there: ● explaining why you are writing ● suggesting dates for your trip ● asking him/her to make the hotel arrangements.Cambridge University Press 978-0-521-61467-2 . Circle the other two times which are not the answer.org .Business Goals 2 Workbook Amanda Thomas Excerpt More information Follow-up Did you get the answer to number 2 right? In question 2 you have to choose from three different times which are all close together. Model answer page 75 TIP 8 © Cambridge University Press www. Check you have included all the information required and check you have written between 30–40 words. b Are the following phrases used for explaining why you are writing. I look forward to meeting you in June.

It depends where I’m going. Your mini-presentation should last about one minute. Model answer CD Track 11 TIP Unit 1 Greeting visitors 9 © Cambridge University Press www. ask them to listen to your mini-presentation or record yourself. but on (7) regular / routine / formal visits it’s not necessary. Two of the words are possible. Business cards are (8) essential / impressive / important.cambridge. It’s very important to (2) decide / arrange / focus on why you are making that trip and what you want to (3) deal / achieve / know by the end of it. If I’m visiting an important (6) client / contact / personnel for the first time. I always refer to people’s business cards when I’m writing my reports and following up on new contacts. b Read the mini-presentation about business trips and decide which word in 1–8 does not fit.org . c If you have a partner. you could end up wasting a lot of time. b Give a one minute presentation. I’d always take a gift. If you haven’t planned your (4) schedule / timetable / resources carefully. I meet so many people on my trips that I wouldn’t be able to remember them all otherwise. s a Look at the prompt card. You can choose from two topics and you will have one minute to prepare your talk.Business Goals 2 Workbook Amanda Thomas Excerpt More information Speaking focus: giving a mini-presentation About the exam In part 2 of the BEC Speaking test you have to give a mini-presentation. When preparing your mini-presentation. And time is (5) money / precious / difficult as we all know. Just make brief notes and use them to guide you. You will lose marks if you read your presentation to the examiner.Cambridge University Press 978-0-521-61467-2 . I don’t always take gifts with me on foreign business trips. Arranging a foreign business trip • Planning • Gifts • Business Cards WHAT IS IMPORTANT WHEN…? Arranging a successful business trip requires (1) careful / good / more planning. What do you think? Make some notes. c Listen and circle the words you hear. WHEN…? WHAT IS IMPORTANT itors to your office Welcoming foreign vis • Hospitality • Small talk • Cultural awareness d a Look at the prompt card and prepare a similar mini-presentation. don’t write complete sentences.

6 We need to find a which has good transport links for our new Head Office. 10 © Cambridge University Press www.Business Goals 2 Workbook Amanda Thomas Excerpt More information UNIT Companies 2 Language focus Reading focus 1: matching e a Match 1–7 to the words a–g with a similar meaning. 4 Stow Couriers Ltd wants to recruit some long-distance lorry drivers. b Look at the needs of the following companies and decide which business categories a–g from 2a they will need to contact. 3 Fast Print is interested in getting a commercial loan to invest in new printing equipment. 1 building 2 plant 3 representatives 4 Human Resources 5 firm 6 site 7 retail outlet a shop b location c Personnel d company e factory f agents g construction r a Match the business categories a–g to the descriptions 1–7. 1 I work for a large insurance firm/company based in Paris. 5 Griffin Office Services needs some important business documents delivered within 24 hours. 2 The where we manufacture our goods is on a huge industrial estate. 3 I work as a surveyor in the industry.cambridge. 5 We use in our overseas markets to manage our business for us. a building maintenance services b business hospitality services c courier services d credit and finance companies e employment agencies f printers g security services 1 organises activities such as visits to sporting events for clients 2 provides systems to protect companies from burglaries 3 finds staff to fill job vacancies for companies 4 lends money to companies 5 looks after.Cambridge University Press 978-0-521-61467-2 . 7 Our fashion franchise business has recently opened a new .org . 2 Northern Bank wants to organise an entertainment programme for some important visitors. 1 C & H Building Society needs to install closed circuit TV cameras and update their alarm system. repairs and redecorates properties 6 transports documents and other goods 7 produces brochures and other documents for companies b Complete the following sentences using the words above. 4 I work in the department as a trainer.

A Right A Right A Right B Wrong B Wrong B Wrong C Doesn’t say C Doesn’t say C Doesn’t say 2 Groupe Danone’s dairy products are sold under several different brand names. and accounts for a third of Groupe Danone’s revenue.org . For each question. circle one letter (A. For each sentence 1–4. the woman says.Business Goals 2 Workbook Amanda Thomas Excerpt More information Listening focus 1: understanding short conversations t a ● ● ● For questions 1–3 you will hear three short recordings.cambridge. Evian and Volvic. bottled water and biscuits. B or C) for the correct answer. Groupe Danone Groupe Danone is a leading worldwide food manufacturer focused on three product categories: fresh dairy products. It’s a good idea to underline the parts of the text which give the answers. Its bottled water includes two of the world’s best known brands. choose ‘Doesn’t say’. she’s responsible for ‘buying office supplies’. Groupe Danone employs over 92. Are sentences 1–4 ‘Right’ or ‘Wrong’? If there is not enough information to answer ‘Right’ or ‘Wrong’. ‘Buying’ means ‘purchasing’. Groupe Danone is the world’s largest producer of fresh dairy products. 3 Groupe Danone operates only in Europe. A Purchasing B Sales C Accounts 1 Which department does the woman work in? 2 What does the company specialise in? A exports B consulting C the tourist trade 3 What type of buildings does the firm of architects design now? A houses B office blocks C public buildings Notice that the TIP answer is often not the exact word you see in the question. Reading focus 2: reading for factual information u ● ● ● Read the newspaper article below about a food manufacturer. In question 1. TIP 1 Groupe Danone used to sell a wider range of products. 70% of sales in this sector are of local brands. After selling off its other product lines in recent years. Play the three recordings twice. these three categories now make up 97% of its total sales.Cambridge University Press 978-0-521-61467-2 .000 people in 120 countries and has an annual turnover of more than 13 billion euro. but a word which has a similar meaning. Unit 2 Companies 11 © Cambridge University Press www. the market leader in bottled water in China. b Look at the transcript on page 67 and underline the words which gave you the answers to 1–3. circle one letter (A. B or C). such as Wahaha.

cambridge.Business Goals 2 Workbook Amanda Thomas Excerpt More information Listening focus 2: taking notes i a ● ● ● ● ● Look at the notes below. numbers or letters. Put the words in the correct order. say again you ? If you don’t understand something. TIP 12 © Cambridge University Press www. 1 catch Sorry. import business estate agency wholesaler If you don’t know the word for something. don’t be afraid to ask the person to repeat what they said. 1 a firm of auditors 2 a retail company 3 a market research company 4 a warehouse storage firm 5 a subsidiary a a company that sells goods in shops b a company that checks the accounts in other companies c a company which rents out space for storing things d a company which is owned by a larger organisation e a company which provides information about markets for other companies d Explain in your own words what the following companies do. b Look at the transcript on page 67 and underline the words which gave you the answers to 1–5. What does the journalist say when he doesn’t hear one of the answers? b Here are two more ways to ask someone to repeat something. Some information is missing. you can explain it in a simpler way. didn’t I that 2 that could Sorry. Play the conversation twice. For each question 1–5. ESTABLISHED IN: NAME OF MANAGING DIREC TOR: (4) CURRENT NUMBER OF EMPL OYEES: (5) TYPE OF BUSINESS: NAME OF COMPANY: (1) People programmes (2) Staff Development (3) 19 Speaking focus 1: talking about companies o a Look at the transcript again. fill in the missing information in the numbered space using a word. TIP c Match the type of companies 1–5 to the descriptions a–e. You will hear a telephone conversation between a journalist and a receptionist talking about a training company.Cambridge University Press 978-0-521-61467-2 .org .

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