1

Training & Support

GPROT05/OCT07/VER6

2

CONTENTS
SIGN IN & SIGN OUT AIS PAGES OFFICE BRIEFING PAGE HELP PAGES TIMATIC CRYPTIC COMMANDS (TIMATIC) ENCODE/DECODE DATE AND TIME CONVERSIONS MATHEMATICAL CALCULATIONS AVAILABILITY ENTRIES DUAL CITY PAIR AVAILABILITY DIRECT ACCESS TIME TABLE ENTRIES SCHEDULE ENTRIES AVAILABILITY CHANGE ENTRIES EXPLANATION OF AMADEUS ACCESS LEVELS STATUS CODE SEEN AT SELL TIME FLIGHT INFORMATION MINIMUM CONNECTING TIME DISPLAY CONNECTION POINTS SEGMENT SELL MANDATORY PNR ELEMENTS OPTIONAL ELEMENTS OTHER SERVICE INFORMATION SPECIAL SERVICE REQUEST EPAY OPTION FOR TICKETLESS AIRLINE PNR APIS TRAVEL DETAILS ADVANCE SEATING THROUGH SEAT MAP OPEN SEGMENT INFORMATION SEGMENT GHOST SEGMENT FREQUENT FLYER NUMBER EXTENDED SECURITY TICKET NUMBER TRANSMISSION PNR RETRIEVAL & DISPLAY PNR CLAIM PNR MODIFICATIONS PNR AND ITINERARY PRINTING SPLIT BOOKINGS HANDLING NON HOMOGENEOUS PNR CONDITION 5 5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 9 10 10 10 10 11 11 12 12 12 12 12 12 13 13 13 13 13 14 14 14 15 15 15 GPROT05/OCT07/VER6

3

COPY PNR PNR HISTORY PNR RECALL ENTRIES MULTI LIST-SEARCH BY FLIGHT MULTI-LIST SEARCH BY OFFICE SEARCH BY OFFICE QUEUES AMADEUS E MAIL E MAIL STATS PNR SMS FARES FARE QUOTE DISPLAY FARE QUOTE DISPLAY CHANGE ENTRIES FARE QUOTE NOTES FARE QUOTE BOOKING CLASS FARE QUOTE ROUTING FARE QUOTE PRICING FARE QUOTE CURRENCY FARE QUOTE MILEAGE FARE QUOTE RATE OF EXCHANGE FARE QUOTE EXCESS BAGGAGE CREDIT CARD APPROVAL ITINERARY PRICING FARE DIAGNOSTIC BEST PRICER HOTELS BEST AVAILABLE RATE (BAR) GUARANTEE HOTEL AIS AND HELP PAGES HOTEL LIST DISPLAY HOTEL AVAILABILITY SCROLLING ENTRIES HOTEL SELL HOTEL FEATURES HOTEL POLICY INFORMATION HOTEL PRICING HOTEL RATE CHANGE HOTEL TERMS HOTEL POINTS OF REFERENCE HOTEL MODIFICATIONS / CANCELLATION AMADEUS RAIL CARS CAR LIST DISPLAY

15 16 16 16 16 16 16 17 18 18 18 18 19 19 19 20 20 20 20 21 21 21 21 21 21 22 22 22 22 22 23 23 24 24 24 24 25 25 25 26 26 26 GPROT05/OCT07/VER6

CAR TERMS CAR SCROLLING ENTRIES CAR SELL CAR MODIFICATIONS CUSTOMER PROFILE AMADEUS SITES LIVE CHAT AMADEUS LEARNING CITY AMADEUS WEB TRAINING REGISTRATION EXTENDED OFFICE SECURITY RETRIEVAL ENTRIES PERTAINING TO EOS SETUP LOCAL SECURITY ADMINISTRATION COMMANDS SIGN IN ATTRIBUTES GENERAL DOS AND DONTS FOR RESERVATIONS 26 27 27 27 27 28 28 28 29 29 29 29 29 30 31 GPROT05/OCT07/VER6 .4 CAR AVAILABILITY DISPLAY CAR RATE FEATURES.

5 VISIT AMADEUS ONLINE LEARNING AT WWW. follow the following steps: 1.COM NOTE: SPACES SHOWN IN THE ENTRIES ARE FOR CLARITY ONLY SIGN IN & SIGN OUT SIGN IN TO ONE WORK AREA SIGN IN TO ALL WORK AREAS SIGN IN TO ANOTHER WORK AREA “C” JUMP MOVE TO WORK AREA “B” JUMP DISPLAY REDISPLAY SIGN MESSAGE FOR THE DAY SIGN IN TO PRACTICE TRAINING JUMP OUT FROM CURRENT AREA/ALL SIGNED AREAS HE SIGN JI 1234AA/AS JI*1234AA/AS JXC JMB JD JB JJ 1234AA/AS JO / JO* AIS PAGES VIEW AIS MAIN MENU PRODUCT ANNOUNCEMENTS IN AMADEUS INFORMATION ON AN AIRLINE. FOR EX. Note: Your agency needs to be a subscriber to IVS to view these pages) GG AMA IN IND GG AMA IN TKT GG CODE GG CODE W INFORMATION ON INDIAN (AIRLINES) BOOKING GUIDELINES AMADEUS INDIA INFORMATION PAGE ON RESERVATION AND TICKETING GUIDELINES TO SEE A LIST OF INPUT AND OUTPUT ACTION CODES TO SEE A LIST OF ALL CODES STARTING WITH W OFFICE BRIEFING PAGE DISPLAY YOUR OFFICE BRIEFING PAGE EDIT OFFICE BRIEFING PAGE HE GD GD GMD HELP HELP INDEX BY LETTER HELP ON NAME ELEMENT STEP BY STEP INSTRUCTIONS FOR COMMON TASKS HELP ON MEALS HELP ON THE LAST TRANSACTION ENTERED HE HE HE A HE NM HE STEPS HE MEAL CODES HE/ TIMATIC HE TI In Amadeus Selling Platform.AMADEUS. for Delhi(North).ALC.Verify you are in the command page or click on the command page icon 2. the page would be GG AMA IN TRN) GG AMA IN ALC GG AMA IN ETT GG AUX IN CH (where IN denotes Indian national and CH denotes the country being visited ie Switzerland.Click on the Scripts tab 3. UL AIRLINE LOCAL CONTACT NUMBERS INFORMATION ON A PARTICULAR COUNTRY INFORMATION ON A SPECIFIC AIRPORT CURRENT WEATHER FORECAST FOR A CITY PARTICIPATING CARRIER ACCESS & FUNCTION LEVEL INFORMATION ON A SPECIFIC CAR COMPANY INFORMATION ON A SPECIFIC HOTEL CHAIN INFORMATION ON TRAINING SCHEDULES INFORMATION ON AMADEUS LEARNING CITY INFORMATION ABOUT ETKT LOCAL GUIDELINES IVS PAGES FOR VISA INFORMATION HE AIS GG AIS GG NEWS GG AIR UL GG AMA IN LCL GG COU FR GG APT NRT GG WEA LAX GG PCA xx (xx=carrier code) GG CAR ZE GG HTL RD GG AMA IN TRx (where x = region code. for ex.The information icon on the extreme right under the Scripts tab GPROT05/OCT07/VER6 .

6 ENHANCE YOUR PRODUCTIVITY WITH AMADEUS SELLING PLATFORM refers to Timatic (it says Travel Information). Enter email address of receiver and click on Send.4. click on the FAX/Email icon and then click on Send.TERMS AND DEFINITIONS LIST OF AIRPORTS FOR A SPECIFIC COUNTRY LIST OF COUNTRY GROUP CODES AND GROUP NAMES DISPLAY MEMBER COUNTRIES FROM GROUP CODES HE TI TIFV TIFH TIFA TINEWS TIRULES TILCC/GERMANY TIRGL TIRGL/SCHS (where SCHS is the group code for Schengen states) ENCODE/DECODE ENCODE CITY / AIRPORT NAME ENCODE FROM PART OF CITY NAME DECODE CITY / AIRPORT NAME ENCODE AIRLINE NAME DECODE AIRLINE NAME ENCODE COUNTRY NAME DECODE COUNTRY NAME ENCODE A HOTEL DECODE A HOTEL ENCODE A CAR COMPANY DECODE A CAR COMPANY ENCODE A STATE DECODE A STATE LIST STATES FOR A COUNTRY DECODE AN AIRCRAFT TYPE LIST CONNECTING POINTS DISPLAY NUETRAL CONNECT POINTS DISPLAY NUETRAL CONNECT POINTS WITH AIRLINE OPTION DECODE A HOTEL RATE CODE (EX SUM) DECODE CAR EQUIPMENT HE CONVERT DAN ROME DAN CIN* DAC TYO DNA SABENA DNA SN DC FRANCE DC FR DNH BEST WESTERN DNH BW DNC AVIS DNC ZI DNS FLORIDA DNS US FL DNS US DNE IL9 DX DELLAX DRT 19DEC DELLAX DRT 19DEC DELLAX/AMH DNN SUM CE PHN DATE AND TIME CONVERSIONS CURRENT TIME IN SINGAPORE TIME DIFFERENCE BETWEEN TWO CITIES COMPARE TIME IN OTHER CITY TO CHANGE THE GMT TIME TO LOCAL TIME DISPLAY DAY OF WEEK HE DD DD SIN DD LON/LAX DD LON1500/LAX DD ZZZ1500/DEL DD25DEC02 MATHEMATICAL CALCULATIONS ADD VALUES SUBTRACT VALUES MULTIPLY DIVIDE HE DF DF 889. In case your email setup is not configured.To send this information as an email.1733. taxes to be paid at the airport etc.Click on the icon. CRYPTIC COMMANDS: MASK FOR VISA INFORMATION MASK FOR HEALTH INFORMATION MASK FOR VISA AND HEALTH INFORMATION INDEX FOR NEWS ITEMS INDEX FOR RULES. 4. do that first. 5. There is a seperate handout available for the steps. Use a mouseover to confirm.669 DF 1955-889 DF1604*33 DF1509/34 GPROT05/OCT07/VER6 . This will open up the Timatic window where you can check Visa / Health information / information regarding Customs.

7 MAXIMUM NUMBER OF AIRLINES WITH LAST SEAT AVAILABILITY AVAILABILITY NEUTRAL AVAILABILITY AVAILABILITY FOR SPECIFIC AIRLINE AVAILABILITY FOR SPECIFIC AIRLINES (upto 6 carriers) EXCLUDE SPECIFIC AIRLINE AVAILABILITY WITH DEPARTURE TIME AVAILABILITY WITH SPECIFIC BOOKING CLASS (RBD) AVAILABILITY WITH SPECIFIC CABIN CLASS AVAILABILITY AS PER NUMBERS OF SEATS AVAILABILITY WITH CARRIER CODE.TG AN23DECDELLON/A-AI AN10DECLONBRU1600/ASN AN20DECDELBKK/ATG/CM AN20DECDELLON/ABA/KY AN23DECDELLON/B4 AN23DECDELBKK/ATG/CM/B4 AN28JUNDELLAX/XBKK AN28JUNDELSFO/XBKKLAX AN10DECDELSFO/ALH/XMUC AN19SEPDELLON/X-FRA/ALH AN26DECDELLAX/O ANTG15SEPDELBKK AN*A15SEPDELLON (Star Alliance) AN*O18DECBKKSYD (One World) AN*S12JULDELNCE (Sky Team) AA 23DECJFKDEL/AAI AN/17DECBOMNBO/AKQ DUAL CITY PAIR AVAILABILITY WITH RETURN ON SAME DAY WITH RETURN DATE SPECIFIED WITH ONWARD DATE .AI. NUMBER OF SEATS AND RBD CLASS SPECIFIED AVAILABILITY WITH TRANSIT POINTS AVAILABILITY WITH 2 TRANSIT POINTS AVAILABILITY WITH TRANSIT POINT & AIRLINE EXCLUDE A CONNECTING POINT ONLINE CONNECTIONS CARRIER-PREFERRED DISPLAY ALLIANCE AVAILABILITY ALLIANCE AVAILABILITY ALLIANCE AVAILABILITY AVAILABILITY BY ARRIVAL TIME SEVEN DAY SEARCH ENTRY HE AN AN10DECDELLON AN10DECDELSIN/ASQ AN10DECDELSIN/ASQ. SECTOR AND AIRLINE SPECIFIED SCROLLING IN DUAL CITY PAIR AVAILABILITY MOVE UP/DOWN/NEXT/YESTERDAY IN FIRST CITY PAIR MOVE UP/DOWN/NEXT/YESTERDAY IN SECOND CITY PAIR HE AN AN12DECFRALON/ABA* AN12DECFRALON/ABA*16DEC AN12DECFRALON/ABA*25DECLONNYC/AAA MUF/ MDF/ MNF/ MYF MUS/ MDS/ MNS/ MYS DIRECT ACCESS TO SEE WHAT ALL DIRECT ACCESS FUNCTIONALITIES ARE SUPPORTED BY AN AIRLINE DIRECT ACCESS AVAILABILITY FOR AIRLINE SCROLLING IN DIRECT ACCESS AVAILABILITY SCROLLING IN DIRECT ACCESS AVAILABILITY SCROLLING IN DIRECT ACCESS AVAILABILITY SCROLLING IN DIRECT ACCESS AVAILABILITY DIRECT ACCESS PNR RETRIEVAL BY RECORD LOCATOR DIRECT ACCESS FARE DISPLAY FOR AIRLINE (EX KLM) HE DIR XX (where XX = Airline Code) HE DIR KL (FOR KLM AIRLINES) 1GAAD23DECSINJKT 1GA MN (MOVE NEXT) 1GA MY(MOVE YESTERDAY) 1GA MD(MOVE DOWN) 1GA MU(MOVE UP) 1AIRT H55PW (Where AI is the carrier supporting direct access PNR Display) 1KLFQD AMS ATL TIME TABLE ENTRIES NEUTRAL TIME TABLE NEUTRAL TIME TABLE FOR AN AIRLINE (this displays the timetable for non-participating carriers as well) NEUTRAL TIME TABLE WITH DATE AND AIRLINE HE TN TNDELSIN TN DEL PBH/A KB TN10DECDELSIN/ASQ GPROT05/OCT07/VER6 .

however without the posting levels) DUAL CITY PAIR SCHEDULES ROUND TRIP SCHEDULE DISPLAY HE SN SNDELLON SN15DECCCUPBH/AKB SN23SEPMADLIS*BCNCDG SN23SEPCDGLHR*25SEP AVAILABILITY CHANGE ENTRIES HE AC / HE ACR (For schedule change replace AC in the entries below with SC) AC 15DEC AC 5 AC -3 AC/ABA AC/AYY AC FQ AC SN AC BOM AC // KUL ACR20DEC ACR20DEC/ABA ACLx(where X=line no of availability display) AVAILABILITY CHANGE TO SPECIFIC DATE AVAILABILITY CHANGE TO 5 DAYS AHEAD AVAILABILITY CHANGE TO 3 DAYS PREVIOUS AVAILABILITY CHANGE TO SPECIFIC AIRLINE AVAILABILITY CHANGE TO YY DISPLAY AVAILABILITY CHANGE TO FARE DISPLAY AVAILABILITY CHANGE TO SCHEDULE CHANGE CITY OF ORIGIN CHANGE CITY OF DESTINATION AVAILABILITY CHANGE TO RETURN AVAILABILITY CHANGE TO RETURN WITH DATE AND AIRLINE CHANGE TO DIRECT ACCESS DISPLAY(where applicable) EXPLANATION OF AMADEUS ACCESS LEVELS FOR INFORMATION ON ACCESS AND FUNCTION LEVELS BY AN AIRLINE.The Airline’s own record locator is automatically appended to the Amadeus PNR after EOT. including last-seat availability and immediate confirmation.8 WORK SMARTER AND FASTER WITH NON . waitlisted. AI. Example of airlines supporting this feature are BA. VS AMADEUS ACCESS SELL ( . or rejected immediately.If the airline does not confirm the booking. REFER TO GG PCA XX AMADEUS COMPLETE ACCESS ( / ) Amadeus Complete Access gives the highest level of connectivity between an airline and Amadeus. According to the status. Note: Agents may use direct access to get last seat availability Ex KU. 9W. MK.HOMOGENOUS PNR CREATION SCHEDULE ENTRIES NEUTRAL SCHEDULE NEUTRAL SCHEDULE WITH DATE AND AIRLINE (this displays the schedule for non-participating carriers as well. Amadeus Access Sell offers a fully secured sale for each seat. The access level is represented by a (/) in the Amadeus availability displays. When a seat sell request is made. AF. Amadeus checks the flight in the airline’s own inventory system. ) GPROT05/OCT07/VER6 . SA. a UC or HL status code is returned. a HK status is returned. QF. If the airline confirms the booking at segment sell time. the sale is confirmed.

Ticketless Airlines are identified by a ‘ . VS STANDARD ACCESS AMADEUS TICKETLESS ACCESS ( . QF. If the airline supports Record Return option.Ex MK. SA. The airline may have the record locator return option supported. Ex GA. For more information refer to HE TLA. HN or HL GPROT05/OCT07/VER6 . SV Schedules are updated on a weekly basis. these codes are changed to HK.9 ENHANCE YOUR PRODUCTIVITY WITH AMADEUS COPY PNR FUNCTIONALITY DIRECT ACCESS (DIR) ( * ) Direct Access provides a real-time link to the airline’s own system to display an accurate availability at the time the request is made. ACCESS SELL HOLDING NEED / AMADEUS ACCESS. its own record locator is appended to the PNR. PENDING RECORD LOCATOR RETURN SOLD / ACCESS UPDATE. The seat count shown for a class is the true number of seats left in that class. STANDARD ACCESS NEED SEGMENT / ON REQUEST DESCRIPTION / ACCESS TYPE In newly sold extended air segments. ACCESS SELL WAITLISTED / AMADEUS ACCESS.When you book a seat on a standard access airline. additional status codes are used (list below). Seats sold on this real time link carry a LK status code. ACCESS SELL HOLDING CONFIRMED / DIRECT ACCESS HOLDING CONFIRMED / DIRECT ACCESS. the airline may revert with the confirmation or rejection of sale within 12 hours. After end of transaction.) Related Topics: AMADEUS LAST SEAT AVAILABILITY INDICATOR (/ PLACED BEFORE THE DEPARTURE CITY) STATUS CODE SEEN AT SELL TIME HK HN HL LK NK SS NN Note: The segment status that is displayed at segment sell time reflects the type of access used by the airline HOLDING CONFIRMED / AMADEUS ACCESS. (/).This functionality provides last seat availability of the airline on a secondary display. displayed before the Departure city indicates that the seat count you see is obtained in real time from the airline’s inventory. Ex RA Amadeus Ticketless Access is a new type of access that enables end users to get availability and schedules from the low cost carriers in the Amadeus principal displays. Ex AK A Slash indicator. Seats sold are in SS status code. This link is created through the use of Direct Access entries (ACL or 1xxAD entries). before end of transaction.’ in the Access indicator field and by the letter “Y” in the Ticketless Access field of the carrier’s GG PCA page. It is important that the sell entry be made within 3 minutes of accessing the direct access display.

of availability display) DO 21 MINIMUM CONNECTING TIME DISPLAY MINIMUM CONNECTING TIME FOR CITY DISPLAY MCT FOR INTER-AIRPORT CONNECTION DISPLAY MCT FOR INTER-AIRPORT CONNECTION WITH THE TERMINALS SPECIFIED AS WELL DISPLAY MCT FOR CARRIER DISPLAY MCT FOR CARRIER AND AIRPORT DISPLAY MCT FROM AN AVAILABILITY OR SCHEDULE DISPLAY DISPLAY MCT FROM A PNR DISPLAY CHECK MCT AND SEGMENT CONTINUITY IN A PNR HE DM DM FRA DM LHR-LGW DM ORYW-CDG2B DM BA/ LHR /AA DM BA/ LHR-LGW /AA DM 1 DM 2/4 (for segment 2 and 4 of the PNR) DMI DISPLAY CONNECTION POINTS LIST CONNECTING POINTS SPECIFY ONE CONNECT POINT SPECIFY NUMBER OF LEGS TO DISPLAY NEUTRAL CONNECT POINTS TO DISPLAY CONNECT POINTS WITH DATE AND SPECIFIC AIRLINE TO DISPLAY CONNECT POINTS WITH SPECIFIC AIRLINE EXCLUDED TO DISPLAY CONNECT POINTS WITH A CONNECT POINT OPTION HE DX / HE DRT DX DEL LAX DX DEL LAX/SEL DX BOM NBO/2 DRT DEL BJS DRT 19AUG DELBJS / ATG DRT 19AUG DELBJS / A-TG DRT 19AUG DEL BJS / XHKG SEGMENT SELL SELL ONE SEAT (Y CLASS) FROM LINE 3 OF AVAILABILITY OR SCHEDULE DISPLAY SELL ONE SEAT (MULTIPLE CLASS) FROM LINE 4 SELL TWO SEATS Y CLASS FROM DUAL CITY PAIR AVAILABILITY DISPLAY SELL IN DIFFERENT CLASSES OF TRAVEL OR IN DIFFERENT RBDs FROM DUAL CITY PAIR DISPLAY SHORT SELL ONE SEAT FOR WAITLISTED SEGMENT LONG SELL ONE SEAT LONG SELL FOR WAITLISTED SEGMENT SELL FROM DIRECT ACCESS DISPLAY SELL FOR SELECTED PASSENGERS SELLING SEATS FOR A UMNR FOR A SINGLE CITY PAIR SELLING SEATS FOR A UMNR FOR A DUAL CITY PAIR WHEN THERE IS MORE THAN ONE UMNR IN THE SAME PNR HE SS SS1Y3 SS1YM4 SS2Y1*11 SS1Y1*F13 SS1Y1/PE SSTG316M03AUGDELBKK1 SSTG316C03AUGDELBKKPE1 SS1K21 SS2C1/P1.7 GPROT05/OCT07/VER6 . ACCESS SELL WAITLISTED / AMADEUS ACCESS. DATE AND SECTOR DISPLAY FLIGHT INFORMATION FROM A PNR SEGMENT OR AVAILABILITY DISPLAY FLIGHT INFORMATION FROM A DIRECT ACCESS DISPLAY HE DO DO TG774 /23DEC /BKKLAX DO 2 (where 2 is the segment No. ACCESS SELL ON REQUEST / AMADEUS ACCESS. of PNR or the line no. ACCESS SELL FLIGHT INFORMATION DISPLAY FLIGHT INFORMATION BY FLIGHT NUMBER.3 SS1C3 /UM5 (Where 5 is the age of the UMNR ) SS1C1 /UM6*11/UM6 (where 6 is the age of the UMNR) SS2C3 /UM5.10 MAXIMISE YOUR EFFICIENCY WITH SIX WORK AREAS DK DN DW CONFIRMED / AMADEUS ACCESS.

” (semi colon) Ex NM1SEN/SUSHMITA MS.ER OPTIONAL ELEMENTS BILLING ADDRESS MAILING ADDRESS GENERAL REMARK ELEMENT CONFIDENTIAL REMARK CORPORATE REMARK ITINERARY REMARK ITINERARY REMARK PLACED AFTER PARTICULAR SEGMENT OF PNR OPTION ELEMENT FIELD (automatic queue placement to Q3) HE AB/HE AM/HE RM/HE RC/HE OP/HE RIR AB 2115 HOTEL SHERATON.RFDAISY.DEL 9818568329 APE .SSLH761H23DECDELFRA1.ABC@YAHOO.TKOK.DELHI RM PAX WILL COLLECT TICKETS COPY RC PAX PAYS BY CCVI33333553/1009 RX VIP PAX TAKE CARE/S4/P1 RIR HAVE A PLEASANT FLIGHT RIR COMPLIMENTARY CAR TRANSFER ON ARRIVAL/S4 OP12DEC/US VISA TO BE APPLIED GPROT05/OCT07/VER6 .AP BOM CTCH23345511.11 ENHANCE CUSTOMER SATISFACTION WITH INTERACTIVE SEAT MAPS MANDATORY PNR ELEMENTS NAME ELEMENT BASIC ENTRY COMMON SURNAME DIFFERENT SURNAME ACCOMPANIED INFANT INFANT WITH DIFFERENT SURNAME CHILD PASSENGER HE PNR HE NM NM1ROY/ASHOK MR NM2SEN/RAHUL MR/JAYA MRS NM1SEN/JAYA MS 1SETH/RADHA MS NM1SINGH/NISHA MRS(INF/ANU/02FEB07) NM1SINGH/NISHA MRS(INFSEN/ALKA/06JUN07) NM1JAIN/RADHA MISS(CHD/06APR03) Note 1 : SSR element automatically generates with the child’s and infant’s name and age.DELHI AM 1198 BASANT LOK.4 TKDO01JAN (automatic queue placement to Q8C3) TKIN05JAN (automatic queue placement to Q8C5) *Remember to transmit the time limit to the airline under OSI as well REFERENCE REFERENCE OF PERSON ACTIONING BOOKING END TRANSACTION END AND REDISPLAY PNR END AND IGNORE PNR HE RF RF GEORGE HE ER / HE ET ER ET Note : You can enter all the mandatory elements together by combining them with a “. If the infant’s DOB is not provided the system will take the PNR creation date as the infant’s DOB Note 2 : Do not use the Child (CHD) passenger type in the name when booking an unaccompanied minor PHONE FIELD CONTACT INFORMATION AS PER OFFICE PROFILE ENTER CONTACT INFORMATION ENTER MOBILE NUMBER ENTER E-MAIL ADDRESS HE AP AP AP BOM CTCH45644455 CTCB646446 CTCT45665657 APM .COM *Remember to transmit the data in the phone field to the airline under OSI as well TICKETING ARRANGEMENT TICKETING IN ORDER TICKETING TIME LIMIT DATE TICKETING TIME LIMIT DATE AND TIME PASSENGER SPECIFIC TK ELEMENT TICKETING FOR DOMESTIC ITINERARY TICKETING FOR INTERNATIONAL ITINERARY HE TK TKOK TKTL05OCT TKTL05OCT/1200 TKTL05OCT/1200/P1.

refer to DC COUNTRY CODE or DC COUNTRY NAME Example : DC IN OR DC INDIA ADVANCE SEATING THROUGH SEAT MAP DISPLAY SEAT MAP FOR FLIGHT DETAILS DISPLAY SEAT MAP FOR A PNR SEGMENT 4 HE SM SMLH761/C/03SEPDELFRA SM4 OPEN SEGMENT OPEN SEGMENT FOR A SPECIFIC CARRIER OPEN SEGMENT FOR A SPECIFIC DATE OPEN SEGMENT WITH NO CARRIER SPECIFICATION HE SO SOLHCFRABOM SOLHC24DECFRABOM SOYYCFRABOM GPROT05/OCT07/VER6 .PAX WITH INFANT/P2 SROTHS UL-PLS DAPO CNFM ASAP SR FOID IB HK1-DL12345678/P1 (Please refer to HE FOID for more details) TO MANUALLY CREATE AN SSR FOR UMNR SRUMNR-UM06 (where 6 the age of the UMNR) TO CREATE THE SSR WHERE THERE ARE MULTIPLE UMNRS IN THE PNR SRUMNR-UM06/07/08 EPAY OPTION FOR TICKETLESS AIRLINE PNR HE EPAY PAYMENT INFORMATION FOR TICKETLESS PNR PAYMENT INFORMATION FOR TICKETLESS PNR WITH CVV NUMBER INCLUDED SREPAY3KNN1-CC/AX376919082501005/ EXP1209-SMITH JOHN SR EPAY AK NN1-CC/VI4444333322221111/ EXP0810-TEST TESTER C691 APIS TRAVEL DETAILS APIS PASSPORT INFORMATION HE APIS SRDOCSBAHK1-P-GBR-012345678-GBR30JUN73-M-14APR09-JOHNSON-SIMON-PAUL-H/P1/S3 APIS VISA INFORMATION SRDOCO BA HK1-MANCHESTER GBR-V-17317323LONDON GBR-18JUN04-USA/P1/S3 APIS ADDRESS INFORMATION SRDOCA BA HK1-D-USA-301 PARK AVENUENEWYORK-NY-10022/P1/S3 Note 1 : Use MI to signify male infant and FI for female infant Note 2 : For 3 letter nationality codes.ANNIVERSARY CAKE/ P1/ S7 SRMAAS .12 ENHANCE YOUR COMMISSIONS WITH AMADEUS INSURANCE OTHER SERVICE INFORMATION ADD OSI MESSAGE FOR CONTACT INFORMATION ADD OSI MESSAGE FOR CIP PASSENGER ADD OSI MESSAGE FOR TIME LIMIT ADD OSI MESSAGE FOR ALL THE AIRLINES IN THE PNR ADD OSI MESSAGE FOR MOBILE TRANSMISSION HE OSI OSEK PAX DEL CTCH 57775777 OSEK PAX CIP MD ASIA TYRES/P1 OSEK TIMELIMIT 12DEC 1200HRS OSYY PAX CTCH DEL 5191912 OS BA CTCM DEL 9818568329 SPECIAL SERVICE REQUEST MEAL REQUEST MEAL REQUEST WITH PASSENGER & SEGMENT SEAT REQUEST (SEAT WISH) SPECIFIC SEAT NUMBER REQUEST WHEELCHAIR REQUEST BASINETTE REQUEST SSR MESSAGE WITH FREE FLOW TEXT: (Special Meal request) (Meet and assist request) (Other services) FORM OF IDENTIFICATION-FOID HE SSR SR AVML SR SFML/P2/S4-5 ST/A (NON SMOKING AISLE) ST/W (NON SMOKING WINDOW) ST/21A/P2 SRWCHR/ P3/ S5 SRBSCT/P1 SRSPML .

HAS TO BE TRANSMITTED IN THE “FH” FORMAT AND IF THE BOX IS “BLANK” THE TKT NO. CHECK THE GGPCAxx PAGE ON THE SYSTEM TO SEE THE CORRECT FORMAT FOR TKT NO.UK EXTENDED SECURITY SET UP A READ ONLY SECURITY (on the retrieved PNR) SET UP A READ AND WRITE SECURITY (on the retrieved PNR) DISPLAY PNR EXTENDED SECURITY AGREEMENT (on the retrieved PNR) CANCEL PNR EXTENDED SECURITY AGREEMENT (on the retrieved PNR) RETRIEVE A PNR ON WHICH EXTENDED SECURITY HAS BEEN RECEIVED HE ES ES DELI22133-R ES DELI22134-B ESD ESX RT/DELI22123-SMITH (where DELI22123 is the office that has extended the security) TICKET NUMBER TRANSMISSION HE FH/HE OS WHEN AN AUTOMATED TICKET IS ISSUED. TRANSMISSION UNDER OSI TKT NO.13 SEND PASSENGERS THEIR ITINERARY THROUGH AMADEUS E--MAIL.KL. TRANSMISSION (where xx=carrier code) IF THE TKT NO TRANSMISSION BOX READS “ALL” THE TKT NO. FOLLOW THE STEPS BELOW.NW. HOWEVER. THE SYSTEM AUTOMATICALLY ADDS AN FA ELEMENT CONTAINING THE TICKET NUMBER TO THE PNR. IN CASE YOU REQUIRE TO TRANSMIT THE TICKET NUMBER MANUALLY IN THE PNR. HAS TO BE TRANSMITTED IN THE “OS” FORMAT. TRANSMISSION UNDER FH AUTOMATED TKT NO TRANSMISSION UNDER FH MANUAL TKT NO TRANSMISSION UNDER FH ELECTRONIC TICKET NUMBER TRANSMISSION ELECTRONIC TICKET NUMBER TRANSMISSION FOR INFANT TICKET ELECTRONIC TICKET NUMBER TRANSMISSION FOR CONJUCTION TICKETS OSRA TKNO 2853115670908 FH 125-3114500908 FHA 125-3116400908 FHM 125-3211222125 FHE 125-3114500900 FHE INF 125-3114500911 FHE 125-3114500909-10/P2 GPROT05/OCT07/VER6 . INFORMATION SEGMENT INSERT SURFACE SEGMENT TO INDICATE BREAK IN SEGMENT CONTINUITY INSERT FLIGHT SEGMENT FOR INFORMATION ONLY HE SI SI ARNK SIKL171C28JUNAMSCPHHK2/08501120 GHOST SEGMENT ADD GHOST SEGMENT INTO PNR HE SS SSSQ401Y20DECDELSINGK1/YKAB4 (where YKABH is the airline record located) FREQUENT FLYER NUMBER CHECK IF THE AIRLINE USES AMADEUS FREQUENT FLYER DATABASE PNR CREATION FROM FREQUENT FLYER NUMBER DISPLAY FREQUENT FLYER NAME FROM AIRLINE DATABASE ADD FREQUENT FLIER NUMBER INTO PNR CHECK FREQUENT FLIER AGREEMENTS FOR BA PASS KL FREQUENT FLIER NUMBER TO PARTNER CARRIERS NW AND UK AS WELL HE FFN GG PCA XX (where XX = carrier code) FFATG-ZZ88888 (This entry works for airlines using Amadeus Frequent Flyer Database) FFDAF-MIA0002A (This entry works for airlines using Amadeus Frequent Flyer Database) FFNEK-12345978/P1 VFFD BA FFNKL-76546465464. TKT NO.

DATE AND NAME RETRIEVAL FROM A SIMILAR NAME LIST RETURNING TO THE SIMILAR NAME LIST STEP 2 CLAIMING RESPONSIBILITY FOR THE PNR RO CO ABC123 (where CO is the airline and ABC123 is the airline record locator) RO AA 042/23AUGDELCHI-SHARMA RO 3 (where 3 is the line number of the PNR on the list) RO 0 ER or ET PNR MODIFICATIONS CANCEL SPECIFIED SEGMENT CANCEL RANGE OF SEGMENTS CANCEL NON-CONSECUTIVE SEGMENTS DELETE ELEMENT (TO REMOVE INACTIVE STATUS CODES SUCH AS HX. TICKETING AND ITINERARY ONLY DISPLAY ELEMENTS FOR ONE PASSENGER ONLY DISPLAY AIRLINE RECORD LOCATOR IN PNR RETRIEVE PNR ON WHICH EXTENDED SECURITY HAS BEEN RECEIVED DISPLAY FLIGHT INFORMATION FROM RETRIEVED PNR RETRIEVE PNR FROM CUSTOMER PROFILE DISPLAY RETRIEVE PNR FROM DISPLAYED E-TICKET RECORD DISPLAY ALL QUEUES WHERE PNR IS PLACED HE RT RT QVH1A5 RT/SINGH RT/SINGH/J RT/SINGH/J*A RT4 RT0 RTLH761/14SEPDELFRA-SEN RTTKT/016-1234567890 RT RTI RTG RTR RTF.AMADEUS.4 XI ERK or ETK GPROT05/OCT07/VER6 .14 REGISTER FOR TRAINING ONLINE ON WWW.6 DL4 8/HK 5/RR 7/P1. UC FROM THE PNR FACE) ACCEPT STATUS AS HK FOR SEGMENT RECONFIRM SEGMENT ADD OR CHANGE PASSENGER ASSOCIATION CANCEL ITINERARY ACCEPT ALL STATUS UPDATES AND REDISPLAY PNR/END TRANSACTION HE XE/HE XI/HE DL/HE RR/HE SB XE 4 XE 4-8 XE 4.IN PNR RETRIEVAL & DISPLAY RETRIEVAL BY PNR RETRIEVAL BY SURNAME RETRIEVAL BY SURNAME AND INITIAL RETRIEVAL OF ACTIVE PNRS ONLY RETRIEVE PNR AT LINE 4 OF LIST RETURN TO LIST RETRIEVAL BY FLIGHT RETRIEVE PNR BY TICKET NUMBER (contained in FA or SSR element) REDISPLAY CURRENT PNR DISPLAY ONLY ITINERARY SEGMENTS DISPLAY GENERAL FACTS INCLUDING OSI / SSR ELEMENTS DISPLAY REMARKS ONLY DISPLAY PNR ELEMENTS RELATED TO FARE.THE INITIAL STEP CAUSES THE PNR TO BE DISPLAYED IN ITS ORIGINAL FORMAT. THE SECOND STEP CONSISTS OF PERFORMING AN END OF TRANSACTION ENTRY STEP 1 RETRIEVING THE PNR CREATED IN ANOTHER OFFICE (BY RECORD LOCATOR) RETRIEVAL BY FLIGHT NUMBER.K.I RT/P2 RL RT/DELI22123-SMITH (where DELI22123 is the office that has extended the security) RTSVI3(Segment3) RTU RT*E RTQ PNR CLAIM HE RO PNR CLAIM IS A 2 STEP PROCESS.

EF 3/END TRANSACTION IN PARENT PNR RF AMIT.4 2/END AND FILE NEW PNR BEING CREATED RF AMIT. do not use the SB entries SBY6 SBY SB25DEC7 PNR AND ITINERARY PRINTING ITINERARY BASIC DISPLAY FOR PASSENGER1 ITINERARY BASIC PRINT FOR ALL PASSENGERS ITINERARY EXTENDED DISPLAY FOR PASSENGER 2 ITINERARY EXTENDED PRINT FOR PASSENGER 2 ITINERARY EXTENDED PRINT FOR PASSENGER 2 IN FRENCH LANGUAGE PRINT SINGLE JOINT ITINERARY FOR ALL PASSENGERS PRINT ENTIRE ITINERARY (NORMAL SCREEN VIEW) PRINT ENTIRE HISTORY HE IED/HE IEP IBD/P1 IBP IED/P2 IEP/P2 IEP/LP FR/P2 IEPJ WRA/RT WRA/RH SPLIT BOOKINGS HE SP MANUAL SPLIT IS A 3 STEP PROCESS.ER RETRIEVE SPLIT PNR RECORDS RT AXR Note: Automated Split cannot be performed on the saved PNRs.ER RETRIEVE SPLIT PNR RECORDS RT AXR Note: Action changes in the new PNR only after airline record locator has been received in the PNR HANDLING NON HOMOGENEOUS PNR CONDITION (AUTOMATIC SPLIT) HE NHP NHP is a unique feature of Amadeus provided to the user wherein the system performs an automatic split at PNR creation stage. it only happens when PNR is in the creation stage COPY PNR COPY THE WHOLE PNR COPY PNR FOR FOUR PASSENGERS COPY PNR FOR 7 DAYS LATER THAN ORIGINAL BOOKING COPY PNR FOR 3 DAYS EARLIER THAN ORIGINAL BOOKING COPY FOR SPECIFIC SEGMENTS ONLY COPY PNR WITH DIFFERENT DATE ON PARTICULAR SEGMENT COPY PNR AND CHANGE CLASS OF SERVICE COPY PNR TO CREATE LINKED “AXR” COPY PASSENGER DATA ONLY COPY ITINERARY SEGMENTS ONLY HE RRN RRN RRN/4 RRN/DP7 RRN/DM3 RRN/S2. This happens when the number of services requested does not match the number of passengers in the PNR INCREASING/DECREASING THE SEATS WITH SEGMENT ASSOCIATION (segment number/number of seats required) 3/4 ASSOCIATING THE SEGMENT SOLD WITH THE PASSENGER 3 / P2 OR 4-5/P1-2 END AND RECEIVE THE PNR FILE RFSC. RETRIEVE THE PNR AND 1/SPECIFY PASSENGERS TO BE SPLIT SP 1.15 MAXIMISE YOUR PRODUCTIVITY WITH AMADEUS SELLING PLATFORM CHANGE CLASS TO Y FOR SEGMENT 6 OF PNR CHANGE CLASS TO Y FOR ALL SEGMENTS CHANGE DATE FOR SEGMENT 7 OF PNR Note: For Standard access carriers.6 RRN/S5D12SEP RRN/CY RRA RRP/P2 RRI GPROT05/OCT07/VER6 .

BA)B(CPH) LPO/A(AF.BA)B(CPH) .16 USE QUEUE PLANNER TO WORK MORE EFFICIENTLY PNR HISTORY DISPLAY PNR HISTORY DISPLAY PARTIAL PNR HISTORY FOR AIR SEGMENTS ONLY DISPLAY HISTORY OF GENERAL FACTS (SSR. OSI) RETRIEVE SEGMENT HISTORY (SEGMENT 1) DISPLAY QUEUE HISTORY DISPLAY PNR HISTORY WITH QUEUE HISTORY HE RH RH RHA RHG RHS1 RHQ RH/ALL FOR A LIST OF PNR HISTORY CODES.Q29C2 LPS/PS LPS/D3 LPS23 LPX/3-5. REFER TO HE RH and then GP COD PNR RECALL ENTRIES RECALL PURGED PNR BY AMADEUS RECORD LOCATOR RECALL PURGED PNR BY FLIGHT/DATE SEGMENT HE RPD RPD/RLC-A123B4/03JUL07 (any date between PNR creation and PNR purge) RPD/AF7708/16JUL07(flight date) MULTI LIST-SEARCH BY FLIGHT HE LM MULTI LIST PNR RETRIEVAL LM/TG316/12FEB/DELBKK MULTI LIST FOR WAITLIST SEGMENTS LM/W/TG316/12FEB/DELBKK Note: For a list of Search Option codes. go to HE LMB and then MS 169 DISPLAY STATUS TABLE LMB/PS DISPLAY NAME FROM STATUS TABLE LMB/D3 (Where D is the delay number assigned to the search) PRINT A NAME LIST LMB/D3/P SEND THE NAME LIST TO THE SPECIFIC QUEUE LMB/D3/Q29C3 PURGE A SLOT FROM THE TABLE LMB/X3 PURGE ALL SLOTS LMB/XALL RETURN TO LMB NAME LIST FROM PNR LMR SEARCH BY OFFICE SEARCH BY CRITERIA SEARCH BY CRITERIA AND PLACE SEARCH RESULTS ON SPECIFIC QUEUE DISPLAY THE PASSENGER LIST STATUS TABLE DISPLAY THE SEARCH RESULTS RETRIEVE A PNR FROM THE LIST REMOVE A SEARCH FROM THE TABLE HE LPO LPO/A(AF. go to HE LM and then MS 295 PLACE LIST ON QUEUE LM/W/TG316/12FEB/DELBKK-Q25C0 SEND LIST TO PRINTER LM/W/TG316/12FEB/DELBKK-P MULTI LIST FOR RECONFIRMED SEGMENTS LM/R/TG316/12FEB/DELBKK MULTI LIST FOR SPECIFIC SSR LM/S(FQTV)/TG316/12FEB/DELBKK RETRIEVE PNR AT LINE 4 OF LIST LM4 RETURN TO LIST LM0 MULTI-LIST SEARCH BY OFFICE HE LMB SEARCH PNRS BY CREATION DATE & AIRLINE LMB-A(AF)K(03 AUG) SEARCH BY TRAVEL DATE AND AIRLINE LMB-A(AF)D(17DEC-26DEC) Note: For a list of Search Option codes.7 QUEUES DISPLAY TOTAL QUEUE COUNT HE QT/HE QS QT GPROT05/OCT07/VER6 .

DISPLAY NEXT ONE DELAY PNR TO SPECIFIC DATE AND TIME EOT AND EXIT QUEUE MODE IGNORE PNR AND EXIT QUEUE MODE REDISPLAY QUEUE MESSAGE PLACE PNR TO QUEUE CATEGORY OF OWN OFFICE PLACE PNR TO ANOTHER OFFICE QUEUE SEND FREE FLOW TEXT MESSAGE QTQ QS97C0D1 QN QD QD09DEC/1200 QF QI QU QE8C1 QE/DELLH0100/0C0 QE/DELA0900/97 (ctrl+enter for new line) WRITE TEXT OF MESSAGE (ctrl+enter) REGARDS// (END Message with //) (enter) HE QUEUE and then GP NIC QLAJANE/30C1 QLD QE. (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND (enter) GPROT05/OCT07/VER6 .COM DISPLAY ALL EXISTING QUEUES FOR AN OFFICE START QUEUE PROCESSING REMOVE ITEM FROM QUEUE.COM.DISPLAY BY RECORD LOCATOR QUEUE TICKETING PLANNER .JANE HE QUEUE and then GP SOR QAC6C21-21 QAR6C21NAME or QAN6C21NAME HE QV QV/8 or QV/8C41D1 QVMD QV2 HE QVR QVR QVRT QVRT/12AUG HE QO QOA2 QOA97CADA QUEUE NICKNAMES ADD A NICKNAME TO A QUEUE DISPLAY NICKNAME LIST PLACE PNR ON QUEUE SPECIFIED BY NICKNAME QUEUE SORTATION ACTIVATE THE SIGN-ASSOCIATED CATEGORY NAME THE CATEGORY QUEUE VIEW TO DISPLAY A LIST OF PNRS ON A SPECIFIC QUEUE SCROLLING DOWN IN THE DISPLAY TO OPEN A PNR FROM THE LIST QUEUE PLANNER QUEUE SUMMARY PLANNER .17 CHECK YOUR ITINERARY ONLINE ON WWW.DISPLAY BY RECORD LOCATOR QUEUE TICKETING PLANNER BY SPECIFIC DATE QUEUE MONITOR ADD QUEUE MONITOR FOR A SPECIFIC QUEUE ADD QUEUE MONITOR FOR A SPECIFIC QUEUE.COM IEP-EMLA WMP (ctrl+enter) EML ABC@YAHOO.CHECKMYTRIP. DISPLAY NEXT ONE DELAY ITEM. ALL CATEGORIES AND DATE RANGES AMADEUS E MAIL TO REGISTER THE TERMINAL FOR THE FIRST TIME FOR AMADEUS E-MAIL SEND ITINERARY MAIL (Perform this entery on retrieved PNR) SEND ITINERARY MAIL USING CONTACT INFORMATION FROM APE ELEMENT OF THE PNR SEND FREE FLOW TEXT EMAIL HE EMAIL WM/ IEP-EML-ABC@YAHOO.

(enter) WM / MSG WM / MSG /O WM / MSG-2 WM / MSG-2/O WM / LOG DEFINE NICKNAME USE A NICKNAME SEND THE E-MAIL WITH AN ATTACHMENT TO VIEW THE E-MAIL QUEUE TO VIEW E-MAIL QUEUE FOR OFFICE DISPLAY AGENT MESSAGE FROM QUEUE DISPLAY OFFICE MESSAGE FROM QUEUE DISPLAY MESSAGE LOG E MAIL STATS TO SEE THE NUMBER OF E MAILS SENT FROM YOUR TERMINAL TO SEE THE NUMBER OF E MAILS SENT FROM ALL TERMINALS IN THE OFFICE HE EMAIL WM / HST WM/HST/O PNR SMS SEND PNR SMS (in retrieved PNR) RM +91 9899102834 RFNEERJA .(ctrl+enter) EML LMN@YAHOO.18 VIEW BACKDATED FARES UPTO ONE YEAR IN THE PAST SEND FREE FLOW TEXT EMAIL TO MULTIPLE EMAIL ADDRESSES WMP (ctrl+enter) EML ABC@YAHOO.COM WMP (ctrl+enter) EMLN JOHN. (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND / APPEND-MSG NO. AF.COM. (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND (enter) WM / GET / TN14AUGDELBKK / ATG (enter) (note the relevant message number from the screen) WMP (ctrl+enter) EML ABC@YAHOO.COM.AT FQK4 GPROT05/OCT07/VER6 .(ctrl+enter) EML XYZ@YAHOO.COM. (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND (enter) WM / ADD / NIC / EML / JOHN / JOHNM@YAHOO.COM. LH FQDDELPAR/AAF/D15DEC FQDDELPAR/AAF/D12DEC**16JAN FQDDELPAR/AAF/D12JUN07 FQDDELPAR/AAF/R. ER QE/DEL1A0980/65 FARES FARE QUOTE DISPLAY FARE QUOTE DISPLAY FOR A CITY PAIR FARE DISPLAY ON SPECIFIC CARRIER FARE DISPLAY WITH MULTIPLE CARRIERS(MAX 3) FARE DISPLAY FOR SPECIFIC DATE FARE DISPLAY WITH DATE RANGE FARE DISPLAY FOR A PAST DATE (upto 1 year) FARE DISPLAY INCLUSIVE OF TAXES DISPLAY TAX BREAK DOWN FOR FARE AT LINE 4 HE FQD FQDDELPAR FQDDELBKK/ATG FQDDELLAX/ABA.

PE.U*AXGOLD AMEX SILVER CARD FQDDELBOM/AIC/R.U*AXSILVER AMEX GREEN CARD FQDDELBOM/AIC/R.R.NUC FARE DISPLAY FOR ONE-WAY ONLY FQDDELPAR/AAF/IO FARE DISPLAY IN HALF ROUND TRIP NUC FQDDELPAR/AAF/D23DEC/IH FARE QUOTE DISPLAY FOR THE ROUND THE WORLD ROUTING FQDDELDEL/ABA/VRW FARE DISPLAY FOR SPECIFIC GLOBAL ROUTING FQDDELLAX/D23DEC/VAT FARE DISPLAY IN REVERSE ORDER FQDDELLON/ABA/IX FARE DISPLAY FOR PARTICULAR CABIN CLASS FQDDELLON/ABA/KF FARE DISPLAY FOR PARTICULAR BOOKING CLASS (RBD) FQDDELLON/ABA/CS CONVERT THE CURRENCY AT LINE 5 OF THE FARE DISPLAY TO GBP FRC5/GBP FARE DISPLAY FOR ONLY SPECIFIC AIRLINE FQDDELLON/A-BA FARE DISPLAY WITH EXACT OUTBOUND AND INBOUND DATES FQDDELLON/A9W/D10SEP*15SEP FARE DISPLAY WHEN INBOUND AND OUTBOUND DATES ARE SAME FQDDELBOM/A9W/D10SEP* FARE DISPLAY WHEN OUTBOUND DATE IS THE CURRENT FQDDELBOM/A9W/D*10SEP DATE AND INBOUND DATE IS SPECIFIED FARE DISPLAY FOR INDIAN AIRLINES TO SEE BOTH FQDDELBOM/AIC/R.19 USE CHANGE ENTRIES TO TOGGLE BETWEEN AVAILABILITY AND FARE DISPLAY SHOPPERS FARE DISPLAY FQDDELLHR/D10SEP/S FARE DISPLAY IN NUC FQDDELPAR/AAF/D23DEC/R.UP PUBLISHED AND UNIFARES FARE DISPLAY FOR INDIAN AIRLINES’ CORPORATE FARES AMEX GOLD CARD FQDDELBOM/AIC/R.CD FQN LH/0448 FQN A200 FQNTAX/FR (where FR is the country code) FQN TAX/XA FQN TAX/GB/YO FARE QUOTE BOOKING CLASS DISPLAY BOOKING CLASS INFORMATION BOOKING CODE INFORMATION FOR FARE WITH MULTIPLE FARE COMPONENTS HE FQS FQS4 FQS3-3 GPROT05/OCT07/VER6 .U*AXGREEN ABN AMRO CO-BRANDED CARD HOLDERS FQDDELBOM/AIC.U*IAABN Note: Form of payment for these fares has to be through credit card. Fare basis has to be passed to IC in the SSR format FARE QUOTE DISPLAY CHANGE ENTRIES CHANGE LOCAL CURRENCY DISPLAY TO NUC CHANGE BACK TO LOCAL CURRENCY DISPLAY A FARE AT LINE 7 IN ANOTHER CURRENCY CHANGE TO AIRLINE SPECIFIC DISPLAY CHANGE FARE DISPLAY TO AVAILABILITY CHANGE FARE DISPLAY TO SCHEDULE DISPLAY DISPLAY MILEAGE SURCHARGE BAND FOR FARE AT LINE 1 OF DISPLAY DISPLAY LIST OF FARE REQUEST TYPE CODES FQDN FQDL FRC7/GBP FQDC/AAF FCAN FCSN FRM1 FQL* FARE QUOTE NOTES DISPLAY FARE NOTES FOR FARE AT LINE 4 DISPLAY FARE NOTES WHERE FARE HAS MULTIPLE COMPONENTS DISPLAY FARE NOTES IN LIST FORMAT DISPLAY CATAGORIES DISPLAY INFORMATIONAL NOTES DISPLAY BY RULE NUMBER TAX INFORMATION FOR A COUNTRY TAX INFORMATION FOR A UNIQUE TAX CODE TAX INFORMATION FOR A UNIQUE TAX CODE IN A COUNTRY HE FQN FQN4 FQN1-1 FQN4*LI FQN4*AP.

DEL. CHILD AND INFANT TO CALCULATE THE TOTAL OF SEVERAL FARES FROM THE FQP DISPLAY TO MULTIPLY A FARE AMOUNT WHEN YOU HAVE MORE THAN ONE PASSENGER TRAVELLING ON THE SAME FARE FARE QUOTE PRICING WITH VALIDATING CARRIER SPECIFIED FARE QUOTE PRICING WITH TRAVEL CARRIER AND VALIDATING CARRIER SPECIFIED FARE QUOTE CURRENCY CURRENCY CONVERSION FROM USD TO LKR CURRENCY CONVERSION TO NUC AMOUNT HE FQC FQC100USD/LKR FQC1000USD/NUC FARE QUOTE MILEAGE MILEAGE CALCULATION DISPLAY MILEAGE TABLE CALCULATE MILEAGE FROM A FARE DISPLAY HE FQM FQMDELSINTYOLAXSFOHNL FQM*LONLAX FRM1 GPROT05/OCT07/VER6 .ET-FT FQPJFKDELJFK/R..LOWEST FARE FARE QUOTE PRICING ONLINE ON PARTICULAR AIRLINE FARE QUOTE PRICING WITH DATE.VC-SQ FARE FOR ADULT.-SIN-BKK-DEL FQPDELPARJFK-PAR-DEL/R.VC-AI FQPSINDPSSIN/OGA/R.JFK (WHERE DEL IS CITY OF SALE AND JFK IS CITY OF TICKET ISSUE) FQPDELSINDEL/OAI/RADT*CH*IN FQU1//2//3 FQU 1/X2//2/X2//3/X4 (Fare at line 1 for 2 passengers plus the fare at line 2 for 2 passengers plus the fare at line 3 for 4 passengers) FQPDELLHRDEL/R.20 USE FARE DIAGNOSTIC TO TARGET SPECIFIC FARES FARE QUOTE ROUTING DISPLAY ROUTING INFORMATION FOR FARE AT LINE 4 VIEW ROUTING INFORMATION WHERE THE FARE HAS MULTIPLE FARE COMPONENTS HE FQR FQR4 FQR 2-1 FARE QUOTE PRICING FARE QUOTE PRICING FARE QUOTE PRICING WITH LON AS STOPOVER FARE QUOTE PRICING WITH ZRH AS TRANSIT AND PAR AND LON AS STOPOVER FARE QUOTE PRICING THROUGH MASK FARE QUOTE PRICING FOR CHILD PASSENGER FARE QUOTE PRICING FOR INFANT PASSENGER FARE IMAGE FOR FARE ON LINE NUMBER 3 FARE QUOTE PRICING . AIRLINE AND CLASS FARE QUOTE PRICING WITH SURFACE SEGMENT FARE QUOTE PRICING WITH SURFACE & STOPOVER FARE QUOTE PRICING WITH TAX EXEMPT(FT TAX) FARE QUOTE PRICING FOR PTA FARE HE FQP FQPDELPARZRHPARDEL FQPDELZRHLHR-PARDEL FQPDELZRHLHR-PAR-DEL FQPDELLHRJFK-CDG-DEL/S FQPDELPARZRH-PARDEL/RCH FQPDELPARZRH-PARDEL/RIN FQQ3 FQPDELLHRDEL/L FQPDELCDGDEL/OAF FQPDEL/ABA/D12DEC/CYLHR FQPDELBKKKUL.-SIN-BKK-DEL FQPDELBKKKUL.

REBOOK AND CREATE A TST FXU2 SELECT A FARE AFTER FXA.ET-FT FXT04 FXT04/P1//05/P2 FXP/R.21 USE AMADEUS BEST PRICER TO FIND THE LOWEST FARES FARE QUOTE RATE OF EXCHANGE DISPLAY ROE FOR COUNTRY OR CURRENY DISPLAY BACK DATE ROE HE FQA FQAINDIA or FQA INR FQAINDIA/23AUG07 FARE QUOTE EXCESS BAGGAGE EXCESS BAGGAGE RATE FOR SECTOR EXCESS BAGGAGE RATE WITH CARRIER AND DATE HE FQX FQXDELLON/35 FQXDELLON/12JUN08/35/BA CREDIT CARD APPROVAL REQUEST MANUAL APPROVAL HE DE DECCVI578588875885/1210/50000/AF ITINERARY PRICING ITINERARY PRICING WITH NO TST CREATION ITINERARY PRICING WITH TST CREATION ITINERARY PRICING FOR SPECIFIED PASSENGERS ITINERARY PRICING FOR AN INFANT ITINERARY PRICING FOR SPECIFIED SEGMENTS ITINERARY PRICING WITH FT TAX EXEMPT SELECT THE FARE AT LINE 4 TO CREATE THE TST SELECT THE FARE AT LINE 4 FOR PASSENGER 1 AND AT LINE 5 FOR PASSENGER 2 TO CREATE THE TSTS PRICE AS PER VALIDATING CARRIER VIEW THE STORED TST IN THE PNR DELETE THE TST FROM THE PNR VIEW THE DISPLAY FOR TST NUMBER 1 HE FXX/HE FXP FXX FXP FXP/P2. BEST PRICER HE FXA / HEFXB / HEFXR REBOOK TO THE LOWEST FARE AND DO NOT CREATE A TST FXR REBOOK TO THE LOWEST FARE AND CREATE A TST FXB DISPLAY A LIST OF LOWER FARES FXA SELECT A FARE AFTER FXA.VC-BA TQT TTE OR TTE/T1 TQT/T1 FARE DIAGNOSTIC HE FARE DIAGNOSTIC THIS ALLOWS YOU TO TARGET A SPECIFIC FARE WHILE PRICING AND IF THE FARE IS NOT APPLICABLE.4 FXP/INF FXP/S5. DISPLAYS THE REASON FOR THE PRICING FAILURE USE ITINERARY PRICING TO DIAGNOSE THE FARE BASIS Y2RT FXX/D F-Y2RT USE INFORMATIVE PRICING TO DIAGNOSE THE FARE BASIS Y2RT FQPLONSINTYO/S/D F-Y2RT Note: After doing the entry move down to view the diagnostic panel. AND ADVISE THE SEAT AVAILABILITY FXL Note: Do not use the automatic rebooking option for the airlines sold on standard access GPROT05/OCT07/VER6 .7 FXP/R.REBOOK AND DO NOT CREATE A TST FXZ2 DISPLAY THE LOWEST POSSIBLE FARE.

even before you save the PNR. Bookings are sent to the hotel chain via a high-speed communication link when the sale is made and the hotel system immediately returns the confirmation number and other data. The hotel company responds with a confirmation and other information within four to eight seconds. Information on the single property display is directly from the hotel chain’s reservation system. Hotel Complete Access Plus Indicated by a (+) in the avaialbility display.This is shown on the multi property display by a ( = ) indicator before the date range.This is the highest level of connectivity and links the Amadeus Central System with the hotel company’s own reservation system. All availability and rates for the hotel chain are returned seamlessly from the hotel chain’s own system.22 ENJOY BEST AVAILABLE RATE GUARANTEE WITH AMADEUS HOTELS HOTELS HE HOTEL There are 4 types of access levels that Amadeus provides for Hotel companies. Indicated by a blank space ( ) in the availability display. Booking requests are sent to the hotel chain via teletype when you save your PNR. The level of access is indicated in the availability display in the space between the hotel chain code and the hotel name ACCESS LEVEL Dynamic Access DESCRIPTION Indicated by a (!) in the availability display. Hotel Complete Access Indicated by a (/) in the availability display The information on the availability display comes from the distribution system. Hotel Standard Access BEST AVAILABLE RATE (BAR) GUARANTEE Hotels can offer a BAR guarantee through the distribution system. A confirmation number is returned within four to eight seconds. The BAR is guaranteed by the hotel chain and acts as a guarantee that the rates available in the distribution system are the best available public rates for most rate categories including Rack Rates. The hotel then updates your PNR with the confirmation number. HOTEL AIS AND HELP PAGES HOTEL COMPANY AIS PAGES DISPLAY HOTEL COMPANY HELP PAGES HELP ON HOTEL DISPLAY CODES DECODE SPECIAL RATE CODE WKD INFORMATION ABOUT THE TIDS PROGRAM HE HOTEL GG HTL UI (where UI is the chain code) HE HTL RD HE HTL CODES DNN WKD GG TIDS HOTEL LIST DISPLAY HOTEL LOCATION LIST DISPLAY FOR A CITY CODE HOTEL LOCATION LIST FOR A CITY CODE WITH AREA AND CHAIN CODE SPECIFIED HOTEL LIST FROM PNR SEGMENT HOTEL LIST FOR ALL PROPERTIES OF A PARTICULAR CHAIN IN A PARTICULAR COUNTRY HE HL HL PAR HL HKG /AR-D /CO-UI HL S3 HL TJ IN (for all Taj hotels in India) HOTEL AVAILABILITY HOTEL AVAILABILITY FOR 3 NIGHTS HOTEL AVAILABILITY WITH CHECK-OUT DATE HOTEL AVAILABILITY WITH AREA & CURRENCY HE HA HA ZRH 07DEC-3 HA ZRH 07DEC-10DEC HA LON 10JUL-4/AR-D/FC-INR GPROT05/OCT07/VER6 . Bookings are processed like Complete Access Plus.

DOUBLE OCCUPANCY. COLUMN A OF HOTEL SINGLE PROPERTY DISPLAY HOTEL SELL WITH GUARANTEE. To know if the hotel chain has a Master Chain code supported. SUPPLEMENTARY INFORMATION AND PASSENGER ASSOCIATION HE HS HS 3A HS3A /G-CCAX376919082501005EXP1209 /SI-PREFERS POOL FACING ROOM /P1 GPROT05/OCT07/VER6 .23 FIND HOTELS NEAR TO MAJOR LANDMARKS USING AMADEUS HOTEL AVAILABILITY FROM SEGMENT3 OF PNR HOTEL AVAILABILITY. ALL STATUS TYPES FOLLOW UP ENTRY TO DISPLAY ALTERNATE PROPERTIES FOLLOW UP ENTRY TO DISPLAY AVAILABILITY FOR THE ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY FOLLOW UP ENTRY TO DISPLAY HOTEL FEATURES FOR THE ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY HOTEL AVAILABILITY BY SPECIFYING SPECIAL RATE CODE HA S3 HA DEL 14JUL-2/ST-ALL/RT-2 HA8 (WHERE THE PROPERTY AT LINE 8 HAS CLOSED STATUS) HA A1 HF A1 HA ZRH 12DEC-2 /SR-WTT AVAILABILITY FOR SPECIFIC CHAIN CODE AND NAME OF HOTEL HA BLR 03SEP /CO-TJ/ HN-WEST END HOTEL AVAILABILITY WITH MASTER CHAIN CODE HA EM LON 12SEP-2 (where EM is the Master Chain code for Marriott group of hotels. Check for codes on HE HTL CODES) HA FRA 25AUG /RT-2 /ST-ALL /TC HOTEL AVAILABILITY FOR MORE THAN 7 AREAS HOTEL AVAILABILITY OF ASSOCIATED CITIES HOTEL AVAILABILITY WITH RATE UPTO SPECIFIED LEVEL HOTEL AVAILABILITY WITH PREFERRED RATE RANGE SPECIFIED HOTEL AVAILABILITY WITH HOTEL CATEGORY SPECIFIED HOTEL AVAILABILITY WITH AMADEUS TRAVEL PREFERENCES MANAGER (you need to have the displayed profile in the background) HOTEL AVAILABILITY WITH SEARCH BASED ON SPECIFIC FACILITIES REQUIRED MOVE TO HOTEL SINGLE COMPANY DISPLAY FOR LINE 3 OF AVAILABILITY HA PAR 10OCT-4 /AR-D /FF-SWI-CON (Check for codes on HE HTL CODES) HA3 SCROLLING ENTRIES RETURN TO HOTEL MULTI PROPERTY DISPLAY RETURN TO HOTEL SINGLE PROPERTY DISPLAY HE HTL MPHM MPHA HOTEL SELL HOTEL SELL FROM LINE 3. use DNH MARRIOTT) HA LON 12SEP-2 /AR-D-N-S-E-ALL (AREA CODE PLUS ALL OPTION) HA NCE 17JUN-1 /AR-ALL HA PAR 10JUN-2 /FC-USD /QU-250 HA ZRH 23JUN-2 /FC-INR /QU-3000-5000 HA PAR 10OCT-4 /AR-D /FC-INR /HC-L (where L = LUXURY.

If the property belongs to an Amadeus Dynamic Access or Hotel Complete Access Plus chain. The information on Hotel pricing displays is supplied directly from the hotel chain’s own reservation system. TO SEE HOTEL PRICING DETAILS FOR RATE AT LINE 1 HP1 or HP 1A COLOUMN A OF HOTEL SINGLE PROPERTY DISPLAY TO SEE HOTEL PRICING DETAILS FOR HOTEL AT SEGMENT 4 IN PNR HP S4 HOTEL RATE CHANGE HE HR If the room rate changes in the period you are booking. To obtain room rate information. The information comes directly from the hotel chain’s central reservation system. the information about room rates is stored in the distribution system and is updated regularly by the hotel chain. It provides detailed information for a specific room rate on the price and conditions associated to the room rate. the HP x (where x = line number of the rate) entry performed on the single property display gets you the most up-to-date rate information. HE HR RTSVCH2 HOTEL PRICING HE HP Hotel pricing is a display that you can request from from a single property hotel availability display or from a hotel PNR segment. it is indicated in a single property display with an asterix (*) next to the availability status code. Check the hotel chain’s policy on rate change by entering HE HTL XX (xx=hotel chain code). HE HT. enter the hotel single property display and use the HR command to display hotel rate change information. DISPLAY HOTEL RATE CHANGE INFORMATION (IF APPLICABLE) FOR PROPERTY AT LINE 2 OF HOTEL MULTI PROPERTY DISPLAY DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) FROM HOTEL SINGLE PROPERTY DISPLAY DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) FROM HOTEL PNR SEGMENT HR2 HR HR S2 GPROT05/OCT07/VER6 . BY SEGMENT ASSOCIATION HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS HS1/ ARR-S2 HS1/ARR-AF7715-NCE-LON-3-0930 HOTEL FEATURES HOTEL FEATURES DISPLAY FROM MULTI PROPERTY AVAILABILITY DISPLAY HOTEL FEATURES DISPLAY FROM PNR SEGMENT HOTEL FEATURES DISPLAY FROM SINGLE PROPERTY AVAILABILITY DISPLAY HE HF HF3 HF S3 HF HOTEL POLICY INFORMATION TO SEE THE HOTEL POLICY IN A RETRIEVED HOTEL PNR FOR SEGMENT 2 OF PNR DISPLAY HE HP. For Hotel Standard Access and Complete Access Hotels.It is available for hotels in Amadeus Dynamic Access(DA) and Hotel Complete Access Plus(CA+)only.24 VIEW AIR AND RAIL COMBINED AVAILABILITY DISPLAYS HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS.

the booking requirements. a cancellation number is returned by the hotel provider and is appended to the hotel segment immediately. see HE HOTEL XX (where XX=Company code) The following options cannot be modified for Hotel Complete Access Plus chains: /RO. TO CHANGE CHECK-IN DATE TO CHANGE CHECK-OUT DATE TO DELETE SEGMENT DATA.25 VIEW AIR AND RAIL COMBINED AVAILABILITY DISPLAYS HOTEL TERMS HE HT Hotel Terms display is only available for Hotel Standard Access or Hotel Complete Access chains. A Hotel Terms display gives you the following information about a specific rate .Each point of reference is assigned to a category according to its nature. To see if the hotel chain supports Interactive Cancellation. a university. For Complete Access and Complete Access Plus car companies./RT. For example: An airport. Amadeus tries to book a new segment. the old segment is retained. the old segment is cancelled. ERK or ETK 6/ARRGPROT05/OCT07/VER6 . any change causes the old segment to be cancelled and a new one to be booked.For Standard Access bookings. a sports stadium or a tourist attraction. but not rebooked. TO DISPLAY HOTEL TERMS FROM LINE 2 COLOUMN HT 2A A OF SINGLE PROPERTY DISPLAY TO DISPLAY HOTEL TERMS FROM SEGMENT 4 OF PNR HT S4 HOTEL POINTS OF REFERENCE HE POR A Point of Reference is a building/monument or any other type of landmark considered important enough to be used as a criterion when searching for and booking hotels. In the case of non-critical options. If the new request is rejected.You can search for hotels that are less than a certain distance from the point of reference. ENTER THE OPTION IDENTIFIER WITHOUT UPDATE TEXT TO CANCEL A CONFIRMED HOTEL SEGMENT 5/ DT-9MAY 5/ DD-29MAY 5/ SIXE 3 (Check the cancellation policy in RTSVCH display before cancelling the segment) Note: In the hotel supports Interactive cancellation. Which options are Critical and which are Non . when you enter a critical option. Critical and Non-Critical. DISPLAY POINT OF REFERENCE CATAGORIES HOTEL AVAILABILITY WITH POR LIST HOTELS NEAR EIFFEL TOWER IN PARIS LIST ALL SHOPPING AREAS IN LONDON LIST ALL ATTRACTIONS IN GREAT BRITAIN DISPLAY DETAILS OF LINE 12 FROM ABOVE DISPLAY AVAILABILITY FROM DRP LIST DISPLAY A LIST OF HOTELS FROM DRP LIST RETURN TO THE DRP LIST DRP-CAT HA LON 12DEC-4 /RP-ATT-BIGBEN HL PAR /RP-ATT-EIFFEL TOWER DRP*/ LON-SHO DRP*/ GB-ATT DRP 12 HA L9/DT-12DEC-4 HL L2 DRP HOTEL MODIFICATIONS / CANCELLATION HE HTL and then GP CHA Note: A change in the hotel segment may result in the segment getting cancelled and rebooked. the segment is modified. the cancellation policy./SR. the new information is added to the existing reservation. There are 2 types of options. To see which options are critical for a company. check HE HTL XX TO ADD A CANCELLATION POLICY MANUALLY TO THE HOTEL SEGMENT TO DELETE AN INACTIVE SEGMENT / TO ACCEPT ALL STATUS CHANGES ON THE RETRIEVED PNR REMOVE ARRIVAL INFORMATION 4/ CXL-CANCEL BY 4PM DL3.what the rate includes. If the new request is accepted.critical varies from company to company. You cannot modify or cancel a hotel segment if the guest has already checked in or if it is a past date segment. A remark with confirmation and cancellation number remains appended in the PNR on EOT.

using entries that are consistent with other Amadeus products. ACCESS LEVELS Complete Access Plus (Seamless) DESCRIPTION The availability information is directly obtained from the providers system. The rail segments sold are integrated to the Amadeus PNR AIS PAGE FOR ACCESS RAIL GG RAI 9B AIS PAGE FOR EUROSTAR GG RAI 9F CARS HE CAR There are 3 types of access that Amadeus provides for car companies.26 EXPLORE THE WORLD WITH AMADEUS CAR AMADEUS RAIL HE RAIL Amadeus Rail allows you to access rail information and to book rail services offered by various railway systems. The car company returns a confirmation number and other data within 4-8 seconds after segment sell. Represented by a (/) in the availability display The booking is sent to the car company via a teletype link. Represented by a blank space ( ) in the availability display DNC ZE DNC BUDGET GG CAR ZI (where ZI is the chain code) GG CAR ZI FRA HE CAR SX HE CAR CODES or GP COD CG CE/CO-ZD CE PHN Complete Access Standard Access DECODE A CAR COMPANY CODE ENCODE A CAR COMPANY CAR COMPANY AIS PAGES CAR COMPANY AIS PAGE FOR SPECIFIC CITY CAR COMPANY HELP PAGES HELP ON CAR DISPLAY CODES HELP PAGE ON CAR CLASSIFICATION CODES DISPLAY LIST OF EQUIPMENT CODES FOR CAR COMPANY DECODE CAR EQUPMENT CODE CAR LIST DISPLAY DISPLAY CAR LIST FOR HERTZ CAR RENTALS TO DISPLAY CAR LOCATION POLICY FOR A CAR COMPANY AND SPECIFIC AIRPORT TO DISPLAY CAR LOCATION POLICY FOR A CITY LOCATION TO DISPLAY CAR LOCATION POLICY FOR A NON-AIRPORT LOCATION HE CL CL MAD/CO-ZE CPO ZI LHR CPO ZI MAD-C CPO ZE LONC61 CAR AVAILABILITY DISPLAY DISPLAY CAR AVAILABILITY FOR 3 DAYS RENTAL WITH PICK-UP AND DROP-OFF TIME HE CA CA LHR 15NOV-3/ARR-1000-1200 GPROT05/OCT07/VER6 . Represented by a (+) sign in the availability display Bookings are sent via a dedicated high-speed communication link at sell time. The confirmation number is returned after End of Transaction. The bookings are also sent via a high speed link at sell time. The level of access is indicated in the availability display in the space between the car chain code and the car company name.

ENTER THE SEGMENT NUMBER 4/SQTHEN THE OPTION WITH NO FOLLOWING TEXT TO CANCEL THE ENTIRE SEGMENT TO DELETE A CAR SEGMENT WITH AN INACTIVE STATUS CODE (UC. then the rebooking is only made if all the sale conditions are met. For complete access bookings which options cause a rebook varies between the Complete Access companies.If your changes cause the old segment to be cancelled. Critical options are those that affect the price of the booking. TO ADD OR MODIFY INFORMATION. CAR TERMS HE CR. ENTER THE 4/VT-ECAR (to modify the vehicle type requested) SEGMENT NUMBER FOLLOWED BY THE OPTIONS WITH THE NEW OR MODIFIED INFORMATION TO DELETE INFORMATION. HX) AND MOVE IT TO PNR HISTORY TO CHANGE THE PICK UP TIME TO CHANGE THE RETURN TIME XE 4 DL 4 4/ARR-1800 4/RT-0900 GPROT05/OCT07/VER6 . Check to see if the option you are modifying is a critical option.27 CONTACT AMADEUS HELP DESK THROUGH LIVE CHAT (SUPPORTED IN AMADEUS SELLING PLATFORM) AVAILABILITY SPECIFYING VEHICLE TYPE INFORMATION DISPLAY CAR AVAILABILITY FROM SEGMENT 3 OF PNR MOVE TO CAR SINGLE COMPANY DISPLAY FOR CAR COMPANY AT LINE 3 OF DISPLAY CALHR11DEC-2/ARR-1100-1100/VT-ECMN (CHECK HE CAR CODES OR CG FOR THE CAR CODE EXPLANATIONS) CAS3 CA3 CAR RATE FEATURES. HE CT DISPLAY CAR RATE FEATURES FOR LINE 3 OF AN CR 3 (FOR COMPLETE ACCESS PLUS COMPANIES) AVAILABILITY DISPLAY DISPLAY CAR TERMS FOR LINE 3 OF AN AVAILABILITY DISPLAY CT 3 (FOR ACCESS TYPES OTHER THAN COMPLETE ACCESS PLUS. CAR TERMS ARE SUPPORTED) DISPLAY ALL CAR TERMS FOR THE SPECIFIED RTSVCC7 CAR SEGMENT IN THE PNR CAR SCROLLING ENTRIES RETURN TO PREVIOUS MULTI COMPANY DISPLAY RETURN TO PREVIOUS SINGLE COMPANY DISPLAY HE CAR MPCM MPCA CAR SELL HE CS CAR SELL LINE 3 CS3 CAR SELL WITH SUPLEMENTARY INFORMATION AND CS3/SI-PAX PREFERS BLACK CAR/P1 PASSENGER ASSOCIATION (FOR PNR CONTAINING MORE THAN 1 PASSENGER NAME. Amadeus ignores the change request but gives a new availability display based on the modified parameters. and an explanation of why the sale request was rejected. any change causes the old segment to be cancelled and a new one to be booked. If they are not met. USE PASSENGER ASSOCIATION WITH THE SELL ENTRY) CAR SELL WITH EQUIPMENT TYPE REQUEST CS3/SQ-PHN CAR MODIFICATIONS HE CAR and then GP CHA For Car Standard Access Companies.

The agent is immediately connected to one of the customer care agents at the Amadeus Help Desk. REACTIVATE A PROFILE (you need to be in profile mode) PR REACTIVATE PROFILE FROM LIST (you need to be in profile mode) PR 2 Note: Profiles not used or retrieved in the last 2 years will be auto purged from the system AMADEUS SITES Amadeus web portal hosting suppliers and providers Amadeus online website for passenger travel information Amadeus online learning website (more info available on GG AMA IN ALC) Amadeus training registration site www.amadeus.amadeus.Otherwise it gets permanently deactivated.co.alc.28 MANAGE YOUR SIGN BANK WITH LSA RIGHTS TO CHANGE THE PICK UP DATE 4/DT-02SEP TO CHANGE THE RETURN DATE 4/DD-11OCT Note: Check HE CAR xx to see what modification options are supported by the particular car company CUSTOMER PROFILE HE PROFILES ENTER PROFILE MODE PM EXIT PROFILE MODE PME CREATE TRAVELLER PROFILE (you need to be in profile mode) NM1BROWN/BAKER MR CREATE COMPANY PROFILE (you need to be in profile mode) PCN/BLUE SEAS INTL Note: the same entry is also used to associate a traveller to an existing company profile.BROWN PD PI PT* Note: It is advisable to sell the segments prior to this so that seat.com www. within which time you can reactivate the profile if required.in (Refer to “About us” section) LIVE CHAT Live Chat is an interactive facility whereby an agent can connect to the Amadeus 24*7 Helpdesk by activating the Live chat option on his Amadeus Selling Platform command page screen.checkmytrip. meal preferences. thereby eliminating any phone costs or waiting times.agentnet.com www.com www. GPROT05/OCT07/VER6 . frequent flyer numbers can get transferred as well from profile to PNR CREATE PROFILE FOR PAX 1 OF PNR PC/ -1 DISPLAY LIST OF ALL TRAVELLER PROFILES PLT DISPLAY LIST OF ALL COMPANY PROFILES PLC DISPLAY LIST OF ALL TRAVELLERS ASSOCIATED TO PLT // BLUE STAR COMPANY BLUE STAR DISPLAY PROFILE 3 FROM LIST PD3 DISPLAY PROFILE FOLLOW UP LIST PLF DEACTIVATE A PROFILE (you need to be in profile mode) PX DEACTIVATE PROFILE FROM LIST (you need to be in profile mode) PX 2 Note: Deactivated profiles remain in the system database for 30days. ADD FOLLOW UP ENTRY TO A PROFILE SAVE PROFILE (you need to be in profile mode) DISPLAY COMPANY PROFILE BY NAME DISPLAY TRAVELLER PROFILE BY NAME REDISPLAY ACTIVE PROFILE PROFILE IGNORE CREATE PNR FROM DISPLAYED PROFILE PFO/ US VISA TO BE REAPPLIED / 04OCT2009 PER PDN/ BLUE SEAS INTL PDN/.

USN is the user’s name. B=refers to both “Read” and “Write” Security ie view and modify rights are available EOUOFFICEID2-OFFICEID1-PNOB/QUEB/CPRB Note: These entries are only applicable if you have the LSA rights set up in your sign-in (LSA=Local Security Administrator) TO SET UP A RECIPROCAL EOS AGREEMENT BETWEEN OFFICES RETRIEVAL ENTRIES PERTAINING TO EOS SETUP HEEOS RETRIEVAL BY NAME RT/ OFFICEID-PAX NAME (ENTER THE OFFICE ID WHERE THE PNR IS CREATED) RETRIEVAL BY RECORD LOCATOR RTXXXYYY TO SEE THE QUEUE BANK OF THE OTHER OFFICE ID QT/OFFICE ID TO SEE THE PNR IN QUEUE 0 CATEGORY1 DATE RANGE1 QS/OFFICEID/0C1D1 LOCAL SECURITY ADMINISTRATION COMMANDS HE LSA Note: These entries are only applicable if you have the LSA rights set up in your sign-in (LSA=Local Security Administrator) TO DISPLAY THE SIGN BANK OF YOUR OWN OFFICE JCD TO DISPLAY PREFERENCES FOR ANOTHER USER’S SIGN IN JGD1122AB TO ADD A NEW SIGN IN JGA1122AB/USN-USER’S NAME/DUTA-SU where 1122AB is the 6 character alphanumeric sign in allotted to each user. Note:If Duty Code is not Specified.in EXTENDED OFFICE SECURITY (EOS) SETUP TO DO AN EOS AGREEMENT FROM OWNER TO RECEIVER OFFICE HE EOS EOUOFFICEID1-OFFICEID2-PNOB/QUEB/CPRB where PNO = PNR Retrieval by all methods (by name and by record locator). Visit the GGAMAINALC page on the Amadeus system for more details AMADEUS WEB TRAINING REGISTRATION Travel agents wanting to avail of an Amadeus training program can visit the site www.co. the site encourages you to learn at your own pace.amadeus. contact the Amadeus training team for more details on the same at training@amadeus.in and submit their training requests online by visiting the Training registration service hosted under the section “About us”. Maximum 8 characters can be added in this field. Connect to http://alc.DUTA is the duty code assigned to the Sign-In.amadeus. QUE = QUEUES display. CPR = Customer Profiles display . Accessible anytime.29 MANAGE YOUR SIGN BANK WITH LSA RIGHTS AMADEUS LEARNING CITY The Amadeus Learning City is an interactive online learning solution provided by Amadeus to its agents to help them enhance their skills and keep themselves updated. TO CANCEL AN EXISTING SIGN IN TO RESET THE PASSWORD OF A SIGN IN TO “AMADEUS 1” TO UPDATE AN EXISTING SIGN IN JGX1122AB JGR1122AB/PWD JGU1122AB/PWR-N/MUL-Y where PWR-N will remove the password prompt from the sign in1122AB.com and experience the joys of self learning.MUL-Y will allow the user to sign in to multiple terminals at the same time JGU/PACA-Q TO RESTRICT A PARTICULAR SIGN-IN FROM DOING ANY ENTRY STARTING WITH “Q” GPROT05/OCT07/VER6 . from anywhere. The service requires a user name and password.then the Default assignment is AS.

MS211 TO DISPLAY TIMINGS BY THE 12 HOUR CLOCK JGU/TCM-12 TO GET THE DISTANCE IN KILOMETRES JGU/DIS-K TO DISPLAY SECURITY PROFILE OF THE SIGN IN JGD/S TO DISPLAY THE RIGHTS AND DUTIES OF THE SIGN IN JGD/R TO DISPLAY THE PREFERENCES OF THE SIGN IN JGD/P TO DISPLAY CURRENCY PREFERENCES FOR JGD/C CARS/HOTEL/FARES/TICKETING GPROT05/OCT07/VER6 .30 VISIT GGAMAINTKT FOR RESERVATION AND TICKET GUIDELINES SIGN IN ATTRIBUTES TO ATTACH A PASSWORD TO YOUR OWN SIGN-IN TO ATTACH A LANGUAGE PREFERENCE( FRENCH) HE JGU JGU/PWR-Y JGU/LNG-FR Note: HEJGU.

20. AFTER CANCELLATION MAKE SURE A CX MESSAGE IS RETURNED IN YOUR PNR. ENSURE YOU HAVE RECEIVED THE RECORD LOCATOR IN THE NEW PNR AND ONLY THEN PROCEED FOR ANY MODIFICATIONS.31 VISIT GGAMAINTKT FOR RESERVATION AND TICKET GUIDELINES GENERAL DOS AND DONTS FOR RESERVATIONS 1. BEFORE CANCELLING A SEGMENT ALWAYS CHECK THE CANCELLATION POLICY OF THE PROPERTY. OSI AND SSR FIELDS IN THE PNR. 5. DELETE (DL)RATHER THAN CANCEL(XE) ALL INACTIVE SEGMENTS WITH STATUS CODES HX/NO/UC/UN. 13. THE TRAVEL AGENT SHOULD ALSO CHECK WITH THE PROPERTY DIRECTLY REGARDING ANY MODIFICATIONS MADE. 3. CANCEL AND REBOOK IN 2 TRANSACTIONS IS RECOMMENDED. THE MOST ACCURATE CANCELLATION POLICY IS RETURNED BY DOING RTSVCH3 WHERE 3 IS THE HOTEL SEGMENT NUMBER IN THE PNR. DO NOT OVERRIDE MINIMUM CONNECTING TIME WARNINGS GENERATED BY THE SYSTEM AT END TRANSACTION. DO NOT CANCEL AN HL (WAITLIST) SEGMENT AND REBOOK THE SAME FLIGHT AS HK (CONFIRMED) IN ONE TRANSACTION AS IT MAY CAUSE REJECT IN THE AIRLINE SYSTEM. 11. 4.HENCE THEY CAN BE REJECTED UPON TRANSMISSION. 12. DO NOT IGNORE A (HOTEL) RESERVATION OR CHANGE IT BEFORE END OF TRANSACTION. GPROT05/OCT07/VER6 . DO NOT INSERT DUPLICATE TICKET NUMBERS IN SSR/OSI.THEY ARE NOT RECOGNIZED BY THE AIRLINE SYSTEMS. 18. IF FA/FH ELEMENT ALREADY EXIST. ALWAYS ADVISE THE TICKET TIME LIMITS TO THE CARRIER THROUGH AN OSI MESSAGE. 7. 17. DO NOT CANCEL AND REBOOK A HOTEL SEGMENT IF A CONFIRMATION NUMBER IS PENDING. 19. 6. INSTEAD OF THIS THE RPP ENTRY CAN BE USED TO COPY THE PASSENGER’S DATA TO CREATE A NEW PNR. . DO NOT USE ANY OF THESE SPECIAL CHARACTERS OR SYMBOLS (.. AS IT IS STILL A VALID TRANSACTION IN THE HOTEL SYSTEM. 9. USE THE DIRECT ACCESS AVAILABILITY DISPLAY TO BOOK A SEAT ON THE AIRLINE PARTICIPATING IN DIRECT ACCESS (*) LEVEL. 14. 8. 2. ENSURE PASSENGER NAMES ARE IDENTICAL TO TRAVEL DOCUMENTS AND PASSPORTS INCLUDING COMPLETE FIRST NAMES. 16. UNDER CRITICAL OPTIONS. : # $) IN AP. PLEASE CHECK HEHTLXX. 15. DO NOT USE THE SB ENTRY TO REBOOK FLIGHTS ORIGINALLY BOOKED IN STANDARD ACCESS. DO NOT MAKE ANY MODICATIONS TO A PNR IN THE SAME TRANSACTION AS A SPLIT. IN CASE THERE IS A NEED TO MODIFY AN EXISTING HOTEL SEGMENT. DO NOT CANCEL AND REBOOK SEGMENTS FOR THE PURPOSE OF EXTENDING THE AIRLINE’S TIME LIMIT AS IT IS CONSIDERED A SYSTEM ABUSE BY CARRIER AND MAY RESULT IN A PNR CANCELLATION BY THE CARRIER. 10. CONTACT NUMBERS SHOULD BE PUT IN THE OSI FIELD. DO NOT USE FICTITIOUS PASSENGER NAMES OR SPECULATIVE SEGMENTS TO BLOCK SPACE. IN CASE THE CHECK IN IS WITHIN 24 HOURS. DO NOT RE-USE AN INACTIVE PNR WHICH HAS EXPIRED OR HAS BEEN CANCELLED FOR ANY REASON.

: +91 824 2446493 Tel.: +91 20 26059133 Tel. Sector-C.: +91 542 2500675 Tel.: +977 1 4239216 Tel.: +91 712 2529971 Tel.amadeus.in GPROT05/OCT07/VER6 .: +94 11 2321194 Tel.: +91 431 2400233 Tel.: +91 832 2437411 Tel. New Delhi .: +88 02 8330111 Tel.: +91 9238595224 Tel.: +91 9862576100 Tel.: +91 141 2365100 Tel. Fax: +91 79 26440639 Fax: +91 80 25091165 Fax: +91 172 2711332 Fax: +91 44 28297600 Fax: +94 11 5342007 Fax: +88 02 9346177 Fax: +91 832 2437409 Fax: +91 361 2662509 Fax: +91 40 23210176 Fax: +91 141 2365300 Fax: +91 181 2459289 Fax: +91 512 2310533 Fax: +91 484 2358872 Fax: +91 33 22806904 Fax: +91 522 2286135 Fax: +91 824 2440536 Fax: +91 22 24975510 Fax: +91 712 2524587 Fax: +91 20 26059133 Fax: +91 471 2466387 Fax: +91 265 2337043 Fax: +91 542 2347955 Visit us at : www.: +91 9825113018 Tel.: +91 172 2703713 Tel.: +91 9949201349 STATIONS Agartala Agra Ahmedabad Bangalore Bhubaneshwar Calicut Chandigarh Chennai Coimbatore Colombo Dhaka Goa Guwahati Hyderabad Indore Jaipur Jalandhar Jammu & Kashmir Kanpur Kathmandu Kochi Kolkata Lucknow Mangalore Mumbai Nagpur Patna Pune Raipur Rajkot Thiruvananthapuram Trichy Vadodara Varanasi Visakhapatnam FAX NO.: +91 361 2665875 Tel.: +91 512 2312445 Tel.: +91 33 22805320 Tel.: +91 495 2727698 Tel.110 070 Tel: +91 11 41336600 Fax: +91 11 26891300 TEL NO Tel.: +91 471 2466385 Tel.: +91 9826806544 Tel. Local Shopping Centre.: +91 265 2338357 Tel.: +91 562 2226136 Tel.: +91 40 23212681 Tel.: +91 484 2358870 Tel.: +91 79 26440639 Tel. Vasant Kunj.: +91 44 28297501 Tel. 7.: +91 422 4214217 Tel.: +91 22 24960708 Tel. Pocket 6 & 7.: +91 80 25591095 Tel.32 Amadeus Offices in the Indian subcontinent Plot No.: +91 9906466386 Tel.: +91 181 2457352 Tel.: +91 522 2286137 Tel.: +91 731 2566681 Tel.: +91 9304871148 Tel.

Sign up to vote on this title
UsefulNot useful