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I. Suggestions for Improvements to Refugee Law Reader Website
User-Friendly Considerations for the Reader website
Currently the request application is ‘hidden’ within the Reader as it can only be accessed if a person clicks on a protected document (without signing in). It will be more user-friendly to have a separate link at the top of the menu beside “Home” that says “Register” which would take the user to the request application page. It would be a good idea if we could get suggestions from the users regarding the website. Maybe we can possible design a survey or questionnaire asking various questions if the website is user-friendly and what changes could be done to make it better? This could be done with a link to a page or form that says “provide feedback”. Since many of our users are in developing countries, there could be a possibility that they do not have fast access to the internet. Therefore it might be a good idea to break up PDF files that are bigger than 10 MB into several parts.
Donation Proposal for Reader website
The idea of a donation section is being considered on the Reader website to make the Reader more financially self-sufficient. HHC is looking into different online strategies for accepting payment and, if the donation section is approved by the editorial board, we should have a donation link within the menu at the top that says “Donate”.
The hierarchy menu system on the left hand side of the website can be very confusing and hard to read. The subsections need to be properly spaced out so that it can be read much more clearly and easily. Also, if a particular section is accessed, it should not show up as a link but just as a bolded text. Therefore eliminating further confusion as to what section you currently are in. The web browser’s header should show which section you are in (I, II, III) with the proper subsection written beside it to make it easy for the user to know what section he/she is in if they are switching web browsers back and forth. Sections such as “About the Reader” should have submenus on the right hand side (as shown in the screen shot below) because the page is quite lengthy; many people might not end up reading it. If there were submenus at the top, people will easily read whatever section they feel like, without having to go through the whole page. The “About the Reader” link should not be on the left side of the menu as only the sections of the syllabus are posted there. The link should have a separate tab at the top menu so that people can see it clearly. The Hungarian Helsinki Committee link at the top, when clicked should open in a new window rather than the current one to make it easier for the user to surf. When going through the syllabus online, the readings are repeated twice (one in plain text, and the other one which is located below with the pdf document). It would be much simpler and convenient for the user to have the reading just displayed once with the pdf
document. Having it displayed twice can cause confusion and increase the length of the page unnecessarily.
Marta brought up a good point that having a backup (mock website) of the refugee law reader which cannot be seen by the public would be essential for HHC when it came to launching new editions. To save time and energy, documents can be uploaded beforehand even when the syllabus is in its final editing phases. Once the syllabus is approved the mock website can replace the existing (live) website. Currently the website is quite colorless. A little bit of color would help make it more vibrant and appealing. It would be a good idea to start off with the “The Refugee Law Reader” logo, and turn that into color.
Considerations to be made with Dream
There is always a possibility that a user might forget his username or password. Therefore we need to ask Dream if username/password retrieval is possible. If so, then have that “Forgot your password?” link where users have to sign in to access the protected documents. Sometimes there might be a situation where we would want to load more than one document for a reading (bigger file size, different chapters). Therefore we need to ask Dream if they can make it possible for a reading to display two or sometimes 3 pdfs instead of creating three readings which are inherently the same. For future cases, it would be great if we could export the user database into Excel to make it easier for us to conduct research and gather statistics of users. It is necessary to have some fields within the request application as required fields. This is because every year we reject hundreds of user request applications because of incomplete applications. As such when the user is filling out the request application, the computer should not accept the submission of the application if the required fields (such as: Academic affiliation, address, country) are blank.
II. General Registration Form for Refugee Law Reader
*All the following fields should be required Username: Name: Password: Confirm Password: Email:
III. Donation Proposal for Refugee Law Reader Website
Objective: To financially sustain the Reader and ensure its longevity for the future. Location: A donation page will be created and it will have a link located on the top menu (Home, Search, etc). Also when new users register for password protected documents, after their application has been submitted, a donation link will appear (as seen below). Follow up screen Application Submitted… Thank you for your request. We will process your application as soon as possible and you will be notified by email whether your application has been approved. Please do not forget your password as we cannot retrieve it for you in the event that it is lost. The Refugee Law Reader website operates with the support of private funding and as such cannot function without such financial contributions. If you plan on using the Reader often or wish to contribute to the study of refugee law, then please kindly donate to the project so that we can continue on bringing quality materials and services to the academic community. Click here to donate. Our Needs & Concerns We desired to find a payment method that would suit our needs and services. • A payment method that would not require a donor to register first before donating (as this can be a turn off for many individuals who do not wish to go through pages and pages of registration). A service that would not charge us a monthly fee plus administrative costs. A simple form embedded within the Reader instead of an external link.
Solution Payment Method: Kagi Online Solutions (http://www.kagi.com) A Kagi representative was contacted in order to ensure that NGOs can register for this type of service as many online payment companies only accept businesses as their cliental. Kagi ensured us that a donation form can be setup and that once our application is approved they would help us setup the system. Please note that we will only be charged when a transaction takes place. On top of the transaction fee, we also have to pay for the credit card processing fee. We can easily cover this cost by stating on our donation page that there will be an additional $1 charge for every transaction. The prices for Kagi’s services are as follows:
Type of Transaction Transactions Under $25 Transactions between $25 $100 Transactions Over $100
Fee 2.5% + $1 2.5% + $2 2.5% + $5
Credit Card Payment Processing Fee
North American Credit Cards International Credit Cards
2.5% + 0.30 cents (average) 3.5% + 0.30 cents (average)
In addition to accepting Credit Card payments we can also accept PayPal for those who have a PayPal account. The fees for that are as follows: U.S. Accounts - 1.9% + $0.30, Non-U.S. PayPal Accounts - 2.9% + $0.30. Ways of spreading the word to donate • Emailing OUP enabled users and requesting them to renew their subscription. This ensures that our passwords do not go to waste, and within the email that is sent have a donation link included. Any emails being sent to users regarding website updates/seminars/conferences, have the donation link included. When a new user has been approved to access protected-documents, include the donation link within the auto-generated email that is sent to the user that he/she can access the documents.
Next steps to be taken 1) Approval of the Editorial board of the donation scheme 2) Need to submit application to Kagi
IV. Request Application for Protected Documents
In order to access protected documents, you need to fill out the following registration form. You will be notified by email whether you are eligible for accessing protected documents. Please do not request access if you... • • are already registered. have already requested access using this form. (Access to protected documents is given based on your personal information, so please do not request access more than once)
*Fields marked in red are required.
First Name: Last Name: Login Name: E-mail Address:
Password: Confirm Password:
Confirm E-mail Address:
Password Retrieval Question (DROP DOWN MENU) Password Answer: ------------I would like to receive emails concerning potential website updates and about future events/projects related to the topic of refugee law. Address (including city and postal code)
Profession (e.g. Lecturer, researcher, phd student, journalist, UNHCR officer, etc.) Drop down menu Academic affiliation, if exists (Name of University, College, Institution, etc) What will be the materials used for? Clients/Deciding Teaching Research Assisting on Applicants
Please specify the nature of the course or research: (Please checkmark the boxes if the following statements apply to you) There is a clinical component to the course. The materials will be used to help with free legal advice or representation of refugee clients.
I hereby declare that I will not share the password with any other person, or entity. I hereby declare that I will use the materials accessible through the Reader only as described in "About the Reader" section of the website. I hereby declare that I will use the copyright-protected materials for my research/teaching only. I hereby declare that I will not distribute any of the copyright-protected materials in hard copies or electronically, including through displaying the text, or providing downloadable copies on the Internet. I understand that breach of any of these provisions will result in immediate withdrawal of the permission of the publisher to access the copyright-protected materials (cancellation of password). I understand that the publisher will also notify the copyright holders about the unauthorized use of the copyright-protected materials and will submit a complaint to the governing body of my academic institution. By clicking Submit, you hereby accept the conditions stated above.
Follow up screen Application Submitted… Thank you for your request. We will process your application as soon as possible and you will be notified by email whether your application has been approved. Please do not forget your password as we cannot retrieve it for you in the event that it is lost. The Refugee Law Reader website operates with the support of public funding and as such cannot function without such financial contributions. If you plan on using the Reader often or wish to contribute to the study of refugee law, then please kindly donate to the project so that we can continue on bringing quality materials and services to the academic community. Click here to donate.
This action might not be possible to undo. Are you sure you want to continue?