CHAPTER -1

Overview or Profile of IFIC Bank Limited

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1.0 INTRODUCTION OF IFIC BANK LIMITED
International Finance Investment and Commerce Bank Limited (IFIC Bank) is a banking company incorporated in the People's Republic of Bangladesh with limited liability. It was set up at the instance of the Government in 1976 as a joint venture between the Government of Bangladesh and sponsors in the private sector with the objective of working as a finance company within the country and setting up joint venture banks/financial institutions abroad. The Government held 49 per cent shares and the rest 51 per cent were held by the sponsors and general public. In 1983 when the Government allowed banks in the private sector, IFIC was converted into a full-fledged commercial bank. The Government of the People’s Republic of Bangladesh now holds 35% of the share capital of the Bank. Leading industrialists of the country having vast experience in the field of trade and commerce own 34% of the share capital and the rest is held by the general public. The Bank is being managed by a group of highly experienced professionals with diversified experience in finance and banking. The Management of the bank constantly looks after customers’ satisfaction and believes that a satisfied customer is a great Ambassador. The bank has already ranked as one of the quality service providers & is known for its reputation. The offers the full range of banking services for personal and corporate customers, covering all segments of society within the framework of Banking Company Act and rules and regulations laid down by our central bank. All activities of the Bank including its products and services are mainly for different economic groups of Bangladesh at home & abroad. Bangladeshi expatriates living abroad in different countries form a strong economic group who contribute greatly towards the economic development of the country.

1.1 VISIONS OF IFIC BANK LIMITED
To be the best private Commercial Bank In Bangladesh and International in terms of efficiency .capital adequacy .asset quality .sound management and profitability having strong liquidity.

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1.2 MISSION OF IFIC BANK LIMITED
IFIC mission is to provide service to our clients with the help of a skilled and dedicated workforce whose creative talents, innovative, actions and competitive edge make our position unique in giving quality. Service to all institutions and individual that we care for. We are committed to the welfare and economic prosperity of the people and the community. For we drive from them our inspiration and drive for onward progress to prosperity. We want to be the leader among banks in Bangladesh and make our indelible mark as an active partner in regional banking operating beyond the national boundary. In an intensely competitive and complex financial and business environment. We particularly focus on growth and profitability of all concerned.

1.3 GOALS AND OBJECTIVES OF IFIC BANK LIMITED
Maximization of profit through customer satisfaction is the main objective of the Bank .in addition .the others relevant objectives are: 1. To be market leaders in high quality banking products and services. 2. Active excellence in customer service through providing he most modern and Advance state of art technology in the different spheres of banking. 3. To participate in the industrial development of the country to encourage the new and educated young entrepreneurs to undertake productive venture and demonstrate their Creativity and there by participate in the national development. 4. To provide credit facilities to the small and medium size entrepreneur located in urban and sub urban area and easily accessible by our branches. 5. To reduce dependence of moneylender. 6. To make the small and medium enterprise self --reliant. 7. To develop saving attitude and making acquaintance with banking facilities. 8. To inspire for undertaking small projects for creation employment through income. 9. To ensure the high return on investment 10. To strive for profit and sound growth. 3|Page

11. To play a significant role in the economic development of the country. 12. To protect money laundering.

1.4 CORPORATE INFORMATION PROFILE
Name of the Company Legal Form International Finance Investment and Commerce (IFIC) Bank Limited IFIC Bank Limited was incorporated in Bangladesh and registered with Joint Stock Companies and Firms as a public company limited by shares 4967,Dated October 08,1976 Tk 1600 Million Tk 671 Million Listed with Dhaka stock Exchange Ltd . (DSE) and Chittagong stock Exchange Ltd . CSE In 1986 $1995 Respectively . A category 210-200-0537,LTU,DHAKA 9021077014 BSB Bhaban (17th ,18th ,19th floor ) 8 Rajuk Avenue, Dhaka -1000 Tel:9563020-29,fax.9562015 TelexIFIC BD E-MAIL--:info@IFICbankbd.com Web:www.IFICbankbd.com Howladar Yunus & Com. Chartered Accountants Mohammad Lutfar Rahman Mosharuf Hossain 3152 82 4|Page

Company Registration Number Authorized capital Paid up capital Listing Status

Market Category Tax Payer Identification Number ( TIN) Vat Registration Number REGISTERED OFFICE

Auditors Name of Chairman Name of Managing Director Number of employees Number of Branches

Number of Shareholder

9562

1.5 BOARD OF DIRECTORS Board of Directors
1 2 3 4 5 6 7 8 9 10 11 12 13 Mr. Mohammad Lutfar Rahman Mr. Abu Tahir Mohammad Golam Maruf Mr. Murshed Murad Ibrahim Mr. Aminur Rahman Mr. Md. Yasin Ali Mr. Didarul Alam Chowdhury Nafeez Sarafat Mr. Gulzar Alam Chowdhury Mr. Tanim Noman Sattar Mr. Mahmudul Huq Bhuiyan Mr. Arastoo Khan Mr. Syed Monjurul Islam Mr. Mohammad Ali Khan, ndc Chairman Director Director Director Director Director Director Director Director Director Director Director Director

1.6 LIST OF THE ALL BRANCHES OF IFIC BANK LIMITED
SERIAL CODE BRANCH NAME NO 1 2 2030 1197 AGRABAD BRANCH ASHULIA BRANCH BRANCH MNUMONIC 0801 ASHU

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3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 1112 1096 6187 1011 5064 3138 6188 4166 6082 4067 2034 2054 6086 2040 2050 2035 2148 2044 1193 1006 6083 1014 1023 2152 1008 2041 1109 3151 1002 2137 9900 1005 4061 1017 1195 2031 4060 1121 4062 1025 2153 1118 1019 1094 1001 1004 BAJITPUR BRANCH BANANI BRANCH BANESHWAR BRANCH BANGSHAL BRANCH BARISAL BRANCH BEANI BAZAR BRANCH BELKUCHI BRANCH BENAPOLE BRANCH BOGRA BRANCH BORO BAZAR BRANCH BRAHMANBARIA BRANCH CDA AVENUE BRANCH CHAPAI NAWABGANJ BRANCH CHAWK BAZAR BRANCH CHOUMUHANI BRANCH COMILLA BRANCH COMPANYGANJ BRANCH COX'S BAZAR BRANCH DANIA BRANCH DHANMONDI BRANCH DINAJPUR BRANCH ELEPHANT ROAD BRANCH FARIDPUR BRANCH FATIKCHARI BRANCH FEDERATION BRANCH FENI BRANCH GHORASAL BRANCH GOALA BAZAR BRANCH GULSHAN BRANCH HATHAZARI BRANCH HEAD OFFICE ISLAMPUR BRANCH JESSORE BRANCH KAWRAN BAZAR BRANCH KERANIGANJ BRANCH KHATUNGANJ BRANCH KHULNA BRANCH KONABARI BRANCH KUSHTIA BRANCH LALMATIA BRANCH MADAM BIBIR HAT BRANCH MADHABDI BRANCH MALIBAGH BRANCH MOHAKHALI BRANCH MOTIJHEEL BRANCH MOULVI BAZAR BRANCH BJIT BANA BNSW 0808 BARI BEAN BELK BENA 0812 BORO BBAR CDAB CHAP CBZR CHOU COMI CPNY COX DANI 0814 DINA 0810 FDP FATK 0807 FENI GHO GOAL 0802 HATH HO 0799 0811 0816 KERN 0800 0804 KONA KUSH LAL MBHB MADB MALI MOHA 0796 0797 6|Page .

49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 3046 1115 1022 6085 1003 1110 1029 1020 1016 4163 1028 6084 1027 1173 6080 6081 1198 4065 1171 2042 1007 1092 2132 2045 3047 1090 3043 3033 1126 1091 2036 3139 3049 1024 MOULVI BAZAR BRANCH (DIST.) MUKTARPUR BRANCH MYMENSINGH BRANCH NAOGAON BRANCH NARAYANGANJ BRANCH NARSINGDI BRANCH NAWABPUR ROAD BRANCH NAYA PALTAN BRANCH NETAIGANJ BRANCH NOAPARA BRANCH NORTH BROOKE HALL ROAD BRANCH PABNA BRANCH PALLABI BRANCH PANCHABOTI BRANCH RAJSHAHI BRANCH RANGPUR BRANCH RUPGONJ BRANCH SATKHIRA BRANCH SAVAR BAZAR BRANCH SHAH AMANAT MARKET BRANCH SHANTINAGAR BRANCH SHARIATPUR BRANCH SHEIKH MARKET BRANCH (OLD)/ NOZUMIA HAT BRANCH (NEW) SHEIKH MUJIB ROAD BR SHREEMONGAL BRANCH STOCK EXCHANGE BRANCH SUBID BAZAR BRANCH SYLHET BRANCH TAKERHAT BRANCH TANBAZAR BRANCH TERRI BAZAR BRANCH TULTIKAR BRANCH UPOSHOHAR BRANCH UTTARA BRANCH MBD MKT MSIN NAOG 0798 NAR 0817 NAYA NTG 0815 NBHR PBNA PLLB PANC 0805 RANG RUP 0813 SAVR SAM SHAN SHAR NOJU SMR SMGL STOK SUBD 0803 TKHT TANB 0809 TULT UPO 0818 7|Page .

Map of the Branches of IFIC Bank Limited 8|Page .

A product is an element in the market offering. IFIC CARDS IFIC Card is powered by VISA.7 PRODUCTS Simply product is a solution of customer needs and wants. 9|Page . IFIC CREDIT CARD Types of Credit Cards IFIC Bank VISA Credit Cards are issued in two types namely Gold and Classic for both local and international use. Debit Card & Prepaid Card. International credit card is a dual currency card and as such you can use the same plastic at home & abroad. Product is anything that can be offered to a market for attention. world's largest electronic payments network. IFIC Bank has been issuing VISA branded Credit Card. The Local Cards can be used at any ATM displaying VISA Logo for withdrawal of cash and at any POS displaying VISA Logo for purchase of goods & services within Bangladesh whereas the International Cards can be used at any ATM and POS displaying VISA logo anywhere in the world. Classic cards are for lower limits and less costly.1. Customer can choose any of the above card according to his/her need.

IFIC debit card is issued against any individual savings/ current account maintained with any branch of IFIC Bank Limited. For cash withdrawal from ATM/Branches. POS transactions will not require PIN. The designated savings/current account can be operated by using the debit card without using cheques 24 hours in a day. The customers are not required to pay any charge for transactions at Merchant Point of Sale (POS) for purchasing goods and services. No interest will be calculated on cash withdrawal or purchases. ATM transactions are to be secured by Personal Identification Number (PIN) known by the concerned customer only. However. 10 | P a g e . 7 days in a week. a little charge may be applied.IFIC DEBIT CARD IFIC Bank VISA Debit Card can be used at any ATM displaying VISA Logo for withdrawal of cash and at any POS displaying VISA Logo for purchase of goods & services within Bangladesh. 365 days in a year. No minimum amount due and no hassle of payment of monthly bills. all the transactions are to be authorized by the system electronically.

No interest will be calculated on cash withdrawal or purchases. IFIC BANK POS Bank POS are available at all the branches of the Bank. IFIC Prepaid card is issued by the branches instantly on filling-up the Application Form and making initial deposit. No minimum amount due and no hassle of payment of monthly bills. Prepaid card is safer than carrying cash and more convenient than writing cheques. all the transactions are to be authorized by the system electronically. Credit Card Holders can withdraw cash up to 100% of their credit limit. Prepaid card are suitable for the customers who does not maintain any account with IFIC. ATM transactions are to be secured by Personal Identification Number (PIN) known by the concerned customer only. POS transactions will not require PIN. Any IFIC Card Holder can withdraw cash from any branch of IFIC Bank Ltd.IFIC PREPAID CARD IFIC Bank VISA Prepaid Card can be used at any ATM displaying VISA Logo for withdrawal of cash and at any POS displaying VISA Logo for purchase of goods & services within Bangladesh. However. There is no need to have any account with the Bank. through Bank POS. 11 | P a g e .

502 or Fax: 9570282 or email: mailto:'card@IFICbankbd.com' for further information. 500.Customer Care Customers can feel free to visit our Card Division on any working day or dial 9559703 or PABX: 9563020 Ext. Please dial 9559703 or 01713229817 at any time for help. 12 | P a g e .

LEVELS OF PRODUCTS 1 POTENTIAL PROUCT 2 PRODUCTS AUGMENTED 5 CORE BENEFIT 3 EXPECTED PRODUCT 4 BASIC PRODUCTS 13 | P a g e .

S.8 PRODUCT DECISION (IN BANK) Tight product decision in the tight time is essential for all organization. Product Attributes Branding Packaging Labeling Various Deposit Schemes C. If focuses on decision about product attributes branding.S Attractive Brochures Product Support Service Distinction From Others 80% Loan Facility after 3years 14 | P a g e .1.various deposit schemes are product. labeling and product support services IFIC BANK LIMITED PRODUCT ATTRIBUTES: Developing a product or service involves defining the benefits and design. In case of IFIC Bank Limited . pack aging.

9 NEW PRODUCT PLANNING PROCESS: New product planning is guided by customer needs analysis: Customer Needs Analysis Idea Generation Screening and evaluation Business Analysis Business Analysis Screening & Evaluation Testing Commercialization 15 | P a g e .1.

BANKING SOFTWARE 3. ATM 2.UPCOMING SERVICE 1. TELE BANKING 4. INTERNET BANKING 16 | P a g e .

CHAPTER -2 Introduction to the Report/Study 17 | P a g e .

Employee can survive and they have the opportunity to over come any obstacles. Training and Development is vital issue of Human Resource Management. IFIC was converted into a full-fledged commercial bank. In 1983 when the Government allowed banks in the private sector. Diversifications of products and services and innovation of products suited to the needs of the customers in keeping with relevant rules laws have made it different from other local commercial banks of the country. It was set up at the instance of the Government in 1976 as a joint venture between the Government of Bangladesh and sponsors in the private sector with the objective of working as a finance company within the country and setting up joint venture banks/financial institutions abroad. Effective Credit Administration can ensure good recovery of loan and advance and good interest. The Government held 49 per cent shares and the rest 51 per cent were held by the sponsors and general public. This bank is committed to provide high quality financial services to the people to develop of the nation. 18 | P a g e . What bank do they collect surplus money from customer and give to them who need this money.1 INTRODUCTION TO STUDY International Finance Investment and Commerce Bank Limited (IFIC Bank) is a banking company incorporated in the People's Republic of Bangladesh with limited liability. On this process bank charge interest for giving credit and give interest for collecting money.2. By using Training and Development process any bank can improve their performance and also activity level. Most of the share of the total profit comes from credit operation and the existence of the bank depends on accumulated assets that they get from clients or customer. By using Training and Development process organization make satisfies to there employee can improve their abilities and skills.

2 RATIONALE OF THE STUDY This study will helpful to have an idea about real world situation. As the job become more complex importance of employee development also increases. When jobs are simple. training refers to a planned effort by a company to facilitate employees learning of job-related competencies. The competence of HR can be increased through proper training and development. In general. As jobs in today’s dynamic organizations have become more complex and challenging. The present day workforce is quit different from yesterday and this change is continuing. This will help to provide better service to their customers. rapid job changes are occurring. Inadequate job performance or a decline in productivity or changes resulting out of job redesigning or a technological break-through require some type of training and development efforts. Every organization needs to have well adjusted. Instead. However the better performance of all organization depends on its complaint human resources. requiring employee skills to be transformed and frequently updated. I have been place in IFIC bank for my internship. easy to learn and influences on only a small degree by technological change. there was little need for employees to upgrade or alter their skills. employee training and development is not only an activity that is desirable but also and activity that an organization must commit to maintain a viable a knowledgeable workforce. the importance of employee education and training has been increasing. this takes place through employee training. which is important for increase the productivity and profitability for the bank. 2. Moreover completion of internship is mandatory for the fulfillment of BBA degree. In organizations. The goal of training is for employees to master the knowledge.3 STATEMENT OF THE PROBLEM Human Resource is one of the most important assets and also as part of the organization concerned with the “people” dimension. skill and 19 | P a g e . In a rapidly changing society. So I shall work on different aspects of this bank. This experience will help in my professional life. As such I have decided to conduct my internship on training & development system of the organization. But that situation rarely exists today.2. trained an experienced people to perform the activities to achieve the organizational goal.

To accelerate the over all human recourse management achievement. In order to develop creativity. Training has become a mandatory tool to survive in the hard facing workforce. innovativeness. The banking sector in Bangladesh is very much competitive. Few things illustrate a firm’s commitment to its employee’s more than continuing development opportunities to better themselves and such commitment is usually reciprocated. More over customers are becoming more demanding and sophisticated day by day. and enabling capability of human resources the bank has to update their training program with the changing needs of customers. Training is the only ways to enrich this learning. So that they can maintain their competitive edges. Different issues covered for the study to serve our purposes are: • HRM Training & Development includes: o Globalization o Technology o Work force diversity o Changing skill requirements o Continuous improvement o Work process reengineering o Decentralized work sites o Employee involvement 20 | P a g e . training works as a major part of its dimensions. More employees today are taking advantage of the fact that training can strengthen employee commitment. As such I have decided to study training and development aspects of the Bank. For this reason employees and executives have to provide with modern learning and knowledge. In order to meet their increasing demand the organization has to provide better services to their customer. The training program o introduced by the bank could not meet the expectations of sophisticated customer.behaviors emphasized in training programs and to apply them to their day-to-day activities.

 To examine the current training& development program of IFIC bank. This study will be confined to the Mohakhali Branch of IFIC Bank.  To reveal how to identify training needs of employee and executives. 21 | P a g e .  To highlight the system used for evaluating of effectiveness of training.  To evaluate the employee performance of IFIC Bank after getting training. 2. where training & development practice is vital issue. The corporate office of the bank will also be contacted to have meaningful information about the study.4 SCOPE AND DELIMITATION OF THE STUDY This study will deal with the HR department of IFIC Bank. 2. The overall function will perform in the bank and will be covered for the study. Specific objectives:  To know about the training and development policy of the IFIC.  To find out the multiplicity of the training and development program imparted to the people in different functional areas of the organization.These types of training & development criteria are not always followed in private and public organization of Bangladesh and this is our job to find out the cause and impact of the problem.  To measure the attitude of employee toward training.5 OBJECTIVE OF THE STUDY The objectives are as follows: Broad objective: The Primary purpose of the study is to have thorough understanding about the bank training & development in IFIC bank.

Questionnaire. Internet.2. internet etc. Newspaper. discussion etc. magazine. annual report of the bank. Secondary data analysis: I also browsing different website in internet for more information. I read different article in paper and magazine for know more about it. IFIC Report etc. I personally went to responded and asked relevant question and collected data. published documentation of the bank. Primary data will be collected through standard questionnaire and interview method.6 METHODOLOGY OF THE STUDY Primary sources Data Sources Verbal Interview. Secondary data have been collected from the text books. Both primary and secondary data will be collected for the study. I prepare questionnaire and ask them to fill it. 22 | P a g e . The questionnaire will prepare on the basic of the objective of the study. Primary data analysis: I had done survey for my data collection. Secondary sources Articles.

To continue study in such a vast are requires a big deal of time.7 LIMITATION OF THE STUDY Every matter has got some limitation. Available data also could not be verified. d) IFIC as a private commercial bank they are very busy and they could not able to give me enough time for discussion about various topics. c) It was very difficult to verify the accuracy of the collected data. . b) As a financial organization the bank used to maintain confidentiality of their valuable data. Though there are some limitations I have tried my best to collect adequate data and information to make the report meaningful.2. So this is also not an exception. As an internee I had only three month which is not enough. The limitations of this internship report are been sated below: a) Due to time and cost restriction. 23 | P a g e . the study is concentrated in selected areas of the Bank. As a result the study is mostly depends on official files and annual reports.

CHAPTER -3 Analysis and Interpretation of the Data 24 | P a g e .

foreign exchange. Academy not only conducted courses. Frequently outreach programmers are organized to meet demand for new and specialized skills. accounting. marketing and accounts etc. economics. IFIC Bank Academy – the oldest institution in the private sector – was conceived of as an in-house training center to take care of the training needs of the Bank internally. Library has about 4941 books on banking. Main training activities consist of in-depth foundation programmers for entry level Management Trainees. modern training aids and professional faculty. are also organized by the Academy depending on need. It is also an on going systematic process. workshops and seminars as required by the Bank. No organization can run successfully in a changed environment without developing its employees’ human qualities. but it also organized training programmers for the Bank of Maldives. advance. marketing and other related subjects. skill and attitude of an employee. Academy is fully equipped with a professional library. Training is a recognized way through which organization could help improving its employees’ efficiency. Nepal Bangladesh Bank Limited and Oman International Exchange 25 | P a g e . management. Human Resources Development is focused on recruitment and in-house training for both on the job and off the job Bank staff members through the Bank’s Academy. It helps to bring about developmental changes in knowledge. Specialized training programmers in the areas like general banking. During its 25 years of existence.1 HUMAN RESOURCE DEVELOPMENT OF IFIC Human resource development is an essential pre-requisite for achieving organizational goals.3.

2 AIMS OF HRM POLICY Human resources policy generally aims at the following  Achieving the main objectives of the organization. Apparently human resource policy is concerned with proper use human required for undertaking activities in order to achieve corporate goals and objectives. 26 | P a g e . The Academy also selects candidates for nomination to various courses conducted by distinguished training organizations in the country including Bangladesh Bank Training Academy and Bangladesh Institute of Bank Management.1.  Creating committed employees.  Developing trained personnel. The Academy also re-designs its courses. In addition.  Managerial leadership. guidelines of the Central Bank and significant changes in the banking sector from time to time. orientation training and placement of personnel. Academy has also the credit of organizing system of Bank of Maldives.1. 3. programmers etc. In addition to conducting courses internally. selection. 3.LLC.1 HR POLICY Policy is guideline to action Human Resource policy is the most vital element of corporate policy since it guides recruitment.  Consultative service to employees. regularly to meet the requirement of new skills arising out of various directives.

 Effective utilization of the organization’s human resources for achieving goals of the organization.  Objectives evaluation of work.2 MAIN OBJECTIVE OF HRM  Establishment and maintenance of an adequate organization structure and promotion of harmonies working relation among the members of all levels on company’s pay roll.  Integrating the employees and employee groups with company and there by obtaining their commitment.  Taking appropriate steps to maintain employee morale at high level and ensuring adequate work performance.  Fair salary. 3. loyalty and involvement in company’s work and high level of productivity. 27 | P a g e .  Co-operation to and from employees  Security of employments. Delegating of authority.  Recognizing and satisfying employee goals and group goals for motivation.  Opportunity to growth.  Providing opportunity for individual growth and development in the firm tough job satisfaction.

goals. incentive and recognition.  Transforming the organization into a coordinated entity of different departments permitting reduction of interpersonal and interdepartmental function and conflicts.  Training the new recruits for developing technical competence to perform so that they can discharge their duties and responsibilities efficiently. 28 | P a g e . objectives and values of both employers and employees.3 ACTIVITIES OF HRM HRM has a significant role in today IFIC and must be forward thinking.3.  Putting right man in the right place by a careful program of selection procedure and placement to make sure that the new recruit is physically. mentally and psychologically fit for the job to be performed. employees of an organization can assist it in gaining and maintaining a competitive advantage. Polices form rules of conduct and they should be based on the following principles. Attracting and maintaining such employees require.  Ensuring employee security with opportunity. Under the guidance of HRM. thereby encouraging employees to stick to their jobs in the hope of advancement in the organization and thereby reducing turnover and loitering. They must take the lead in assisting good achievement with the “people” component of the organization. mentally and physically. This is needed for the new employee to develop and grow. HRM of IFIC will also recommend and implement changes regarding where necessary. Human resource management has its focus mainly on balancing the needs.

All these activities are planned by the bank in an integrated way aiming at manpower with required technical. One of IFIC four major missions is to: “Provide service to our clients with the help of a skilled and dedicated workforce whose creative talents. Skilled and dedicated workforce with creative talents. managerial. not given.  Rewarding star performers.4 TRAINING & RESEARCH OF IFIC Human Resource Development activities aim at fulfilling the banks mission. placement and posting. the bank from the very beginning laid important to HRD that conceptually includes activities like: prerecruitment drill. reward and promotion. induction training training in the academy. innovative action is not always readily available. Supplying proper equipment and promoting right conditions of work to facilitate production at lowest possible cost. human and conceptual skills. 29 | P a g e . 3. job rotation. Management of IFIC bank not only appreciates the need of skills required for day to day banking but also realize the need of skills meet the national and global financial and economic environment that are changing fast. recruitment. innovative action and competitive edge make our position unique in giving quality service to all institutions and individuals that we care for”. Appreciating the scarcity of such manpower. Reward should be earned.  Looking ahead and ensuring production and distribution of superior quality foods and services for catering to the rising and changing requirements of the consuming public.

in need of proper training to contribute to the achievement of the organizational goals. they differ in time frames. The use of modern technology has created new jobs in the organization. broadens the mental faculties and horizon of knowledge. generally focuses on future jobs in the organization.3. on the other hand. on the other hand. employee should begin by explaining how learn. They are. It is concern with enhancing general knowledge and motivating one to understand the total environment. enhancing those specific skills and abilities to immediately perform their jobs. Education. and abilities of the employees in doing a particular job. knowledge. They need more knowledge and skill for better performance of jobs. Training differs from education.4. So. 30 | P a g e . It has a narrow aim limited to increase in knowledge and skill related to a job. Some of them are newcomers. Training is often understood as a learning experience. Employee development. There are some jobs that require little or no training but many of them need to be performed by adequately training. Although training is similar to development in the methods used to attract learning. if employees are to understand what training can do to improve an employee’s job performance. Training is concerned with increase in knowledge. Training involves the change of skills. attitudes or behavior of employees. its focus is on individuals’ current jobs. skills. Training is more present day oriented.1 EMPLOYEES TRAINING OF IFIC IFIC employs a large number of employees for performing various jobs. therefore. which required training.

They have divided there training and development process in the following sections. new skills required to perform new jobs. Here it can be said that the question of training does not arise but making choice of the method of training arise. Service based training 3. 31 | P a g e . Money Laundering Prevention.4. These include programs on Basel-II Accord.4. Training differs from education and development.2 EMPLOYEE TRAINING METHOD OF IFIC After successful selection process they start there own strategy to make a very effective man power. Imparting of training to the employees has become very much important in modern times for better performance of the job. 1. Higher level courses are run on specific knowledge area. Certain courses are a blend of different knowledge areas.3 TYPES OF TRAINING PROGRAMS For fresher. 3. certain priority programmers are also being conducted by the academy. foreign exchange. foundation courses on elementary knowledge of banking are organized. are meant for officials working in those areas. Computer skill 3. All this training are arranged and taken by support and development segment. accounts. Employees become more skilled and update their knowledge through training. inspection and marketing etc.Training widens job related knowledge of the employee. Productivity Improvement. Training provides necessary instructions for performing the current job efficiently. Specialized courses on the area like credit. Value added service based training 4. In addition. Service mind set 2.

CONCEPTUAL FRAME OF TRAINING PROGRAMMES EXECUTIVE DEVELOPMENT PROGRAMMES TOP LEVEL MANAGER’S CONFERENCE MANAGEMENT WORKSHOPS SENIOR LEVEL EXECUTIVE DEVELOPMENT PROGRAMMES ADVANCE COURSES SPECIALIS ED COURSES ON SPECIALISED COURSES ON FOREIGN EXCHANGE COURSE ON MARKETI NG FOLLOW-UP AND EVALUATION COURSES MID LEVEL JUNIOR LEVEL FOUNDATION COURSE FOR PROBATIONARY OFFICERS FOUNDATION COURSE FOR OFFICERS GRADE.II BASIC COURSE FOR CASH/COMPUTER OFFICERS INDUCTION COURSE FOR OTHER EMPLOYEES 32 | P a g e .

the officers are required to undergo rotation in general banking activities under the supervision of HRD.4. During this period.4. modern training aids. The academy regularly conducts foundation course.4. In addition. knowledgeable faculty and other facilities. three-phased training programs are effective. The officers on probation are required to undergo both in a period of one year. specialized courses and seminars in different areas of banking to take care of the professional banking needs. which are finalized by Training & Research Division in constantly with various department and senior executives at Head Office. 3.5 ON-THE-JOB TEACHING Foundation courses have two parts: theoretical training in the academy and job rotation. the academy of the bank had been a leading one among the banks on private sector. officers are regularly sent to Bangladesh Institute of Bank Management (BIBM) and 33 | P a g e . Training inputs are constantly reviewed / modified for achieving the bank’s objective.3. 3. On theoretical training say. general banking.6 THE ACADEMY OF IFIC At the very beginning the bank laid a foundation by setting up an academy at Head Office under Human Resource Development Division to human resource internally. Equipped with a professional library. Similar process is followed in case of CRM & Foreign Exchange. Methods in training include: discussion/ lecture/workshop/case study/games/ role play/ film show/ simulation/group work & Presentation/ project visit and so on.4 APPROACHS TO TEACHING The academy holds need-based training courses/workshop/seminars etc.

 Impart managerial skills to groom future executive and to keep existing Executives up-to-date with national international environment.  Develop understanding about human/conceptual skill and organization culture. ACADEMY OBJECTIVES OF IFIC IFIC Bank Academy. A research department also works in aid of HRD operational areas. In the year 2008. Besides. the academy has conducted 31 programmers (including training. 56 Executives and Officers for BIBM training. 13 Executives and officers sent for BBTA training and 7 Executives and officers were sent abroad for foreign training. 34 | P a g e .Bangladesh Bank Training Institute (BBTA) for professional training. The objectives of the Academy are to:  Make available skilled and dedicated workforce within shortest possible time by reducing time required for on the job training. workshop and seminar) where a total number of 1059 Executives and Officers attended.  Develop understanding about law and practice of banking through foundation training. takes care of the training need of the employee of the bank. Sending officers abroad for higher training is regular feature.  Develop analytical & decision making skills of the officers.  Impart technical skill to the operation level officers through case studies/practical exercises/ demonstration/project visit for efficient desk operation. establish in 1983 as an in-house training institution.

accounting. professional training institutions. universities. As on December 31. speakers are drawn from operational side so that on the job experience may be exchange and shared.3. speakers from Central Bank.7 FACULTY The academy has built up a pool of knowledgeable/competent trainer within the bank. The books are issued t the employees usually for one month 35 | P a g e . 3. organizations are also invited to share views and experience. In addition to permanent and professional trainers. Senior and retied bankers are also regularly to enhance effective of training. 2008 the library had 5. research organizations and Govt. management and marketing etc.8 LIBRARY The academy has a good collection of books. The books are mainly on subjects like banking.4.653 books/titles.4. economics. Over and above. journals and magazines.

36 | P a g e .3. the analysis shows the maximum employee gives their decision with strongly agree so we can say or give my comments that it is a good organization.5 Analysis of the survey Strongly Agree Disagree Neutral Agree Strongly Disagree 60% 5% 5% 30% 0% As we found that.

Weakness. Now there are 75 Numbers of Branches in six division . 37 | P a g e .3. on the other hand 35% share of Govt. Threat. though much strength but I would like to discuss such type of entireties: Strength 1st Generation Bank 75 Numbers of Branches Work force Number 2251 35% of Govt.There are 2251 numbers of employees allover the country & contribute of our economy by their hard and soul working. Opportunity. shares IFIC BANK LIMITED is the 1st private generation Bank in banking environment in Bangladesh & it provides customer satisfaction within 25 years. Strength.6 SWOT ANALYSIS OF IFIC BANK LIMITED SWOT means overall evaluation of an organization by its activities such as. now I am going to discuss about IFIC BANK LIMITED Strength: There is much Strength in this organization from my point of view.

such as New comers in on Banking Employee turnover tendency high Lack of ATM Weakness Most of the employees are not adapted in online Banking Insufficient of paid up capital Marketing Policy From my point of view there are many weakness in this organization .00 million instead of 200 million.IFIC Bank Limited has 164. I gathered some weakness in this organization which is very essential to overcome for this organization.paid up capital is not accurate in the rule of Bangladesh Bank . Newcomer online system.Weakness: In my case study. for this reason they are not totally 38 | P a g e .

they have not enough marketing team to advertising of their product line Opportunity: Opportunity: Big network through Branches Market Capture through Branches Aggressive product IFIC BANK LIMITED has a big network to capture the whole items of customer by its aggressive product.adapted in online Banking ATM Booth is not all over the country. 39 | P a g e .

on the other hand Global recession & Rising of new generation Bank . Violence Global Recession Govt.New generation bank are provide highest facilities for their customer which is a lack of the IFIC bank limited . interference Threat Political system Rising of new generation Bank 40 | P a g e .Threat: Bangladesh is a third world country & practicing a democracy policy by this policy Bank are affected some hassles .which is a big threat for a Bank .

CHAPTER -4 Findings. Suggestions & Conclusion 41 | P a g e .

1 FINDINGS OF IFIC BANK While working at corporate Mohakali Branch. 42 | P a g e .   They face troubles with those clients who have not any knowledge in banking transactions and banking rules.4. IFIC Bank Limited is well-operated branch with its strong brand image.  IFIC Bank‘s structure influences personnel activities within the department as well as relation within others whom it is to serve.  IFIC Bank has recruited high skilled employees to filling its lower and mid level position. After collecting and analysis data I have got some idea of the IFIC bank. Top Management set up the target of profit for every branch depending of the volume of the branch position and level. This idea completely from my personal viewpoint. It is general problem to all Private commercial bank. I have gained a newer kind of experience. which is given below:  Corporate Branch.  From the clients view introducer is one of the problems to open an account.  IFIC Bank has big impact upon its human resource development and manage mental.

 IFIC Bank has new technology for proper training. In many cases productivity from loaned investment is inadequate that borrower become incapable in repaying loan. 43 | P a g e .  one problem is that bank always follows the policy of risk averse in the world today all the organization are moving in approach of risk taking.  Clients generally complain that rate of interest for various type of credit is quite high.  The recovery of capital in small business loan section is threatened. As a result it is facing some problems and also facing competition from other bank. IFIC Bank has proper training arrangement of employees.

Now a days. I. III. people especially business people have very little time to waste.4. Providing more industrial loans It seemed to me that the bank having a large amount of deposit is not simply encouraging the large scale of producers that is this bank is not providing that much of long term industrial loans to accelerate the economy as well as to help the economy to solve unemployment problem. So the bank should make its service prompt so that people need not give more time in the banking activities.3 SUGGESTIONS It has a large portfolio with huge asset to meet up its liabilities and the management of this bank is accomplished with the expert bankers and managers in all level of management and with a little knowledge about banking. it will not get good borrower. Renovation of customer service Since a number of new banks are coming to existence with their extended customer service pattern in a completely competitive manner. it is not an easy job to find out the difficulties of this branch. II. So the branch should speed up its 44 | P a g e . Customer services must be made dynamic and prompt. Rather than recommending I would like to give my opinion to improve the banking service and make the customer more satisfied. Most of this time is spent for correspondence between Head Office and Branch. Speed up Processing of loan application If loan-processing time is lengthy.

or can engage in lease financing. it cannot compete in the future market. 45 | P a g e . It can also underwrite shares of newly incorporated public companies. For example. Even the bank does not provide any ‘Customer Loan’ facility. more than 50% of transactions are in credit card. If this bank does not prepare from now on. Bank should diversify its banking services and add new features in its services so that it can attract customers from all groups of people. provide bridge loan. It is well versed that tomorrow’s payment will be consisted of only plastic money (Credit Card). which has been found very much profitable for those banks who have introduced it in their banking services. It can introduce customer loan scheme. A large part of business transaction will be done by credit card in near future. branch manager should be given more power to sanction loan. Saving Certifcate Scheme introduced by Islami Bank is one of its unique services in the banking in Bangladesh. IV. Financial Engineers of IFIC Bank should be innovative in developing new banking services. V. Bank should be innovative and diversified in its services This branch provides only conventional services. In western world. the branch should give special attention to the introduction of Credit Card. For reducing loan-processing time. which will attract customers and reduce costs. Modern banking today is introducing various kinds of deposit account with different attractive features each of which may attract different groups of people. Branch should have independent appraiser for appraising term loan proposal. Bank should immediately enter into the credit card market This bank does not have any plan to enter into the Credit Card Market. This power can eliminate the time.loan processing time. So.

efficiency cannot be optimized. And in the branch. VII. Paper communication is too involved between manager and employees. Development of human resources Human resource is another sector for the branch to be developed urgently. It makes correspondence with the head office by peon or orderly. in the branch. branch uses primitive ways of telex. But branch can use INTERNET for both local and international correspondence. So the bank must decide right now how it can equip its branches with modern technology. Use of automatic machine like cash counter machine. Information System should be developed For information transfer.VI. Use of modern technology in one sense can increase cost but another sense it increases productivity highly and it attract big clients. banking finance and accounting. which is very costly. ATM brings speed in banking services. Introduce modern technology Without using modern technology no bank can even think of remaining in the business in near future. 46 | P a g e . messenger and personal visit. manager has to visit specific desk for collecting information. Majority of the human resources are lack of basic knowledge regarding money. Without proper knowledge in these subjects. Human resources. For international correspondence the branch uses telex machine. VIII. are not equipped with adequate banking knowledge. Bank can arrange training program on these subjects. It can introduce ATM services is branch. E–mail can reduce the telex cost substantially. Bank should take urgent decision to create own WEB Page in INTERNET so that it can communicate with others very quickly.

IX. branch should consider recovering classified loan on an emergency basis. If motivation failed. Reduce classified loan on an emergency basis It is observed in the Loans and Advances department that classified loan is about to 36% of the total loan portfolio. Bank should take special action in order to reduce the amount of classified loan. It is definitely effective system but it is simply used to record the work hour of the labors in any manufacturing concern in the western countries to make their payment effectively those who are hourly basis worker. This system cannot be employed to the high officials like Manger of the branch etc. but it does not mean that the bank is maintaining a network among them. then bank should be stringent about the defaulter and take legal action. Such a big share of classified loan indicates weakness in the lending policy of branch. Although branch is maintaining the required provision for its classified loan. For this bank should motivate the defaulter for repaying. this creates an inferior impact on the mind of the employees that they are ill treated which decrease their service providing quality. Bank must try to be computerized There are computers almost in every branch in the IFIC Bank. XI. The networking system obviously charges a high installation cost. Bank should remove the time card system The oddest thing in this bank is that it maintains a time card system to maintain the attendance of the employee including manager of the branch. but it will definitely reduce the overhead costs and an error free 47 | P a g e . Probably bank’s customer selection process is not right. X.

Moreover by adopting this system the bank can join in modern competition of along with e-commerce concept. From the practical point of view I can declare boldly that I really have enjoyed my Internship Report on Training and development of IFIC Bank Ltd. 4. No doubt about it that IFIC achieve superior position in our banking industry but to cope with customer IFIC should think how to make it services proactive. Internship Report that is mandatory to complete my BBA program. The number of banks is increasing day by day because the demand of the customer for the banking service is high . although it is obviously helpful for my career building. Nationalized Commercial Banks and foreign Banks operating their activities in Bangladesh. This had an immense impact on all the sectors of the industry specially the banking sector.as a result there is a highly competitive situation in the banking sector and people have many option incase of taking banking services . Moreover. In the last decade there has been a revolution in the communication media through the introduction of internet and other forms of secure dial-up media. To compete in the environment of advancing technology and faster communication the IFIC should depend more heavily on the quality service and information technology.As a central bank of Bangladesh The Bangladesh Bank always adopting measures for putting banking institution on right track and also monitors the activities of these banks to prevent from doing illegal activities.4 Conclusion There are a number of Private Commercial Banks. is one of them. The IFIC Bank Ltd.banking may be in progress. For the future planning and the successful operation for achieving its prime goal in this current competitive environment this report can be helpful guideline. To compete with 48 | P a g e . from the first day.

It is obvious that right channel of Banking establish a successful network over the country and increases resources. IFIC Bank Ltd has emerged as the pioneer of playing key role in the country. Since inception IFIC Bank Ltd has been rendering its Banking services with the needs of the nation to cope with the demands of people in the country. 49 | P a g e .other bank’s operation in Bangladesh. IFIC contributes in the business with promising future. As a leading bank of Bangladesh. Banks always contribute towards the economic development of a country. Compared with other Banks IFIC Bank Ltd is contributing more by investing most of its funds in fruitful projects leading to increase in production of the country. By doing many other works for state & society. will be able to play a considerable role in the portfolio of development in developing country like ours. I can hope that IFIC can spread their business with increasing various scheme and other utility services. IFIC should introduce easier way for faster processing of credit analysis. IFIC Bank Ltd playing its leading role in socio-economic development of the country.

(2006). M.org/wiki/List_of_banks_in_Bangladesh 50 | P a g e . Basic Training for New Managers. South-Western Publishing. R. Delhi: Replika Press Pvt Ltd. Website: www. (2005). & Schuler R.ificbank.org www. S. Bank Publications:        Annual Reports of IFIC year 2007 Annual Reports of IFIC year 2008 Credit Risk Grading Policies of IFIC CRG Chart provided by Bangladesh Bank IFIC General Banking Policy Book IFIC Foreign-Exchange Banking policy guideline Academic Training & Research Division Report of IFIC Bank. Noe. Jackson. Employee Training and development.wikipedia.bangladeshbank-bd. A.com www.co http://en.Bibliography Books: Smigel. L. (2000). New York: McGraw-Hill. Managing Human Resources: A Partnership Perspective.wikipedia.

Appendix Questionnaire SECTION: A Name: Designation: Gender: Your highest level of education: (please tick one) 1. Agree C. Masters 5. Disagree E. Strongly Disagree 51 | P a g e . SSC 2. HSC 3. For each item. Bachelors 4. Strongly Agree B. Neutral D. A. Others (please specify) SECTION: B Complete the following questionnaire by filling the answer that best describes your feelings about each statement. put your response according to the following.

Strongly Agree Disagree B. Strongly Agree Disagree B. Disagree E. Disagree Disagree E. A. Agree C. Training program is very essential to support the employee career development of IFIC. IFIC looking for employee development as long run. IFIC has a good training environment for their employee. Agree C. Disagree E. Strongly Agree B. Disagree E. Neutral D. Agree C. Neutral D. Training and development is part of organization’s target to achieve a goal. Strongly 7. Strongly 2. Disagree E. Employee training and development is a part of organization development.QUESTIONS 1. Strongly 3. Strongly 6. Disagree E. A. Strongly Disagree 52 | P a g e . Neutral D. Neutral D. Employee training is an essential part of an organization. A. Strongly Agree Disagree B. Employee training and development expenditure is one of organization investment A. Neutral D. Strongly 4. Agree C. Strongly Agree B. Agree C. Agree C. Disagree E. Strongly Agree Disagree B. A. Strongly Agree Disagree B. A. Agree C. Strongly 5. A. Neutral D. Neutral D.

Disagree Disagree 15. Strongly Agree B. Strongly Agree Disagree B. Agree C. Training methods are understandable for employee. A. Strongly Agree B.8. A. Disagree E. Top level management evaluates the training performance of the Employees. Strongly Agree B. IFIC arrange training program frequently. Agree C. Agree C. IFIC maintain all Employee Act as well for justify employee’s facilities given. A. Employee is performing well after received training. Neutral Disagree D. Disagree E. A. Strongly Agree B. Disagree Disagree 14. Agree C. Strongly E. Strongly Agree B. A. Disagree Disagree E. Disagree E. Strongly Disagree 10. Strongly E. Agree C. Agree C. Neutral D. Neutral D. Strongly 11. Agree C. Neutral D. Strongly Disagree 12. Strongly 9. Disagree E. Neutral D. mid level and lower level is important to achieve organization’s goal. Strongly Agree B. Agree C. A. Strongly 53 | P a g e . IFIC understand the training needs for new employee. Strongly Agree B. Neutral D. Neutral D. Strongly E. The relation between top level. Neutral D. IFIC use useful method for training. A. A. Disagree Disagree 13.

Agree C. Strongly Agree B. Agree C. Neutral D.16. A. Neutral D. Disagree Disagree 18. Customers are satisfied about your banking services. Strongly Agree B. Strongly 54 | P a g e . IFIC also arrange cross training programs. A. Employee has opportunities to develop their skills. Strongly Agree B. Neutral D. Agree C. Disagree Disagree E. Strongly E. Strongly E. Disagree Disagree 17. A.

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