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Published by: Syam Mukundan Pillai on Dec 01, 2011
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Effective

Communication
verview
Functions of Communication
The Communication Process
Communication Fundamentals
Key Communication Skills
Functions of Communication
Control
Motivation
Emotional Expression
Ìnformation
The Communication Process
Receive
r
Feedback
Decodin
g
Chann
el
Encodin
g
Sourc
e
Communication Fundamentals
Direction:
Downward
Upward
Crosswise
Networks:
Formal vs. Ìnformal
Communication Networks
Chain
Wheel All Channels
arriers to Effective Communication
Filtering
Selective Perception
Emotions
Language
Key Communication Skills
Listening Skills
Feedback Skills
Presentation skills
Busic Commonicution Skills
ProIile
________________________________________________
Commonicution Order Leurned Ixtent Lsed Ixtent Tuoght
____________________________________________
¡IsLenIng ¡IrsL ¡IrsL ¡ourLI
SpeukIng Second Second TIIrd
ReudIng TIIrd TIIrd Second
WrILIng ¡ourLI ¡ourLI ¡IrsL
euning
¡IsLenIng ¡s WILI TIe MInd
HeurIng WILI TIe Senses
¡IsLenIng ¡s ConscIous.
An AcLIve Process OI EIIcILIng ¡nIormuLIon
¡deus, ALLILudes And EmoLIons
¡nLerpersonuI, OruI ExcIunge
ullucies uboot Listening
Listening is not my problem!
Listening und heuring ure the sume
Good reuders ure good listeners
Smurter people ure better listeners
Listening improves with uge
Leorning not to listen
Thinking obout uhot ue ore going to sog rother thon listening to o speoker
Tolking uhen ue should be listening
Heoring uhot ue expect to heor rother thon uhot is octuollg soid
Not poging ottention
( preoccupotion, prejudice, self-centeredness, stero-tgpeJ
Listening skills ure diIIicolt to leurn
Stuges oI the Listening Process
HeurIng
¡ocusIng on LIe messuge
CompreIendIng und InLerpreLIng
AnuIyzIng und EvuIuuLIng
RespondIng
RememberIng
Burriers to Active Listening
EnvIronmenLuI burrIers
PIysIoIogIcuI burrIers
PsycIoIogIcuI burrIers
SeIecLIve ¡IsLenIng
NeguLIve ¡IsLenIng ALLILudes
PersonuI ReucLIons
Poor MoLIvuLIon
ow to Be un IIIective Listener
Whut Yoo Think uboot Listening ?
&nderstond the complexities of listening
Prepore to listen
Adjust to the situotion
1ocus on ideos or keg points
Copitolize on the speed differentiol
Orgonize moteriol for leorning
ow to Be un IIIective Listener
{cont.)
Whut Yoo eel uboot Listening ?
ont to listen
Delog judgment
Admit gour bioses
Don't tune out "drg" subjects
Accept responsibilitg for understonding
Encouroge others to tolk
ow to Be un IIIective Listener
{cont.)
Whut Yoo Ðo uboot Listening ?
Estoblish ege contoct uith the speoker
Toke notes effectioelg
Be o phgsicollg inooloed listener
Aooid negotioe monnerisms
Exercise gour listening muscles
1ollou the Colden Rule
Feedback Skills
Positive vs. Negative Feedback
Positive feedback is more readily and accurately
perceived than negative feedback
Positive feedback fits what most people wish to hear and
already believe about themselves
Negative feedback is most likely to be accepted when it
comes from a credible source if it is objective in form
Subjective impressions carry weight only when they
come from a person with high status and credibility
Developing Effective Feedback Skills
Focus on specific behaviours
Keep feedback impersonal
Keep feedback goal oriented
Make feedback well timed
Ensure understanding
Direct feedback toward behaviour that is
controllable by the recipient
roup Think
Phenomena in which the norm for
consensus overrides the realistic appraisal
of alternative course of action
Presentation Skills
Ìdeas, concepts or issues talked about or spoken
to a group or audience
Public speaking is one of the most feared things
"I could make such a fool of myself"
Skills required to give a good presentation can be
developed
Preparation is the Key
Presentation Skills
Preparation/ Planning is the first step on the ladder
to success
Aspects in the development of a good presentation
Self Centered (Self)
Audience Centered (Audience)
Subject Centered (Material)
"I want (who) to (what) (where, when and how)
because (why)"
Presentation Skills
Helpers
hat do you want to present (content)?
hy do you want to present (purpose)?
here will you be presenting (place)?
How do you want to present (words to be used or
not, slides to be used)
ho is your audience?
Presentation Skills
Preparation: Audience Analysis
What is the audience 39070890/ in
What does the audience ,39
What does the audience already know and needs
to know
What are their needs, expectations from this
presentation
How will the audience benefit from this
presentation
Presentation Skills
Structure the content in line with the
audience's needs
What do you want to tell the audience?
What is your objective?
Prepare keeping in mind the time allotted
Anticipate the questions and prepare
Collect material from a variety of sources
Arrange points logically and sequentially
Prepare handouts as well
Presentation Skills
Structuring the presentation
2 to 2.5 mins--- opening/beginning
20 to 21 mins--- middle section
2 to 3 mins --- closing/end
5 mins --- questions
Presentation Skills
The egining
Should be carefully designed
et attention
- shock, humour, question, story, facts
&figures
- well rehearsed yet natural
Motivate audience to listen
- listen to their needs
Presentation Skills
Preparation ÷ Structure
Sequence should be logical &
understandable
Ìnterim summaries- Recaps
Value of visual aids-flip charts, handouts etc.
Presentation Skills
Prepare Closing
Last 2 to 2.5 minutes are as critical as the
first five minutes for a successful
presentation
Summarize- highlight important points
Suggest action- what to do and when, where
and how to do it
Presentation Skills
Stage Fright
Everyone has it to some degree
Can be used constructively
Key issue is not elimination of fear
Ìnstead channel the energy it generates for
an effective presentation
Presentation Skills
Effective Delivery
e active - move
e purposeful - controlled gestures
Variations ÷ vocal (pitch, volume, rate)
e natural
e direct ÷ don't just talk in front of the
audience talk to them
roup Facilitation
Verbal Communication- barriers
Speaking too fast
Using jargon
Tone and content
Complicated or ambiguous language
Not questioning
Physical State of the audience
Presentation Skills
Sensitivity to the audience
"see¨ the audience
Take non-verbal feedback
-congruent and incongruent body language
Modify to meet audience needs
Don't just make it as a presentation
Presentation Skills
Handling Questions
Do not get confused
You are not supposed to know everything
Anticipate and keep answers ready
Sometime questions themselves give you a
lead to highlight your point of view
Presentation Skills
Visual Aids
While using a over head projector face the
audience while talking
Point with a pen
Appropriate lighting
Watch the colours
Ensure clear visibility
10 lines, 10 words per line
Presentation Skills
So to conclude :
Always prepare
Channelize you fear
Ìnteract with your audience

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