KNOWLEDGE MANAGEMENT PRINCIPLE Knowledge management is not just about managing a company’s knowledge assets such as databases, knowledge

bases, filing cabinets, and employees’ intelligence power. It also requires managing the processes that utilize the assets. Therefore, knowledge management rivet the identification and analysis of an organization’s available and required knowledge assets and related processes; and the subsequent planning and control of activities to develop the assets and the processes in order to fulfill organizational objectives. Various ways and means have been proposed by experts for knowledge management. However, the basic structure of knowledge management very much follows the PDCA cycle of ISO 9000 and ISO 14000. Processes of knowledge management can be formulated by the steps of (1) identifying what knowledge assets a corporation possesses and needs, (2) analyzing how the knowledge can add value across all business sectors, (3) specifying the processes to achieve improved utilization and added value, (4) reviewing and maintaining the assets and the use of the knowledge. Knowledge is value-added behavior and activities. For knowledge to be of value it must be focused, current, tested, and shared. According to a report published by the American Productivity and Quality Center on “Creating a Knowledge-Sharing Culture”, the most critical factors that drive people to share knowledge are alignment with the current culture and a practical purpose to share. By linking with a nucleus company value, matching the characteristics of other management processes, and building on the value of collaboration, triumphant organizations in knowledge management make sharing knowledge a usual step. Best-practice organizations do not value sharing knowledge for its own sake. Instead, these organizations share knowledge to achieve a company goal or solve an important business problem. People are recognized and rewarded for contributing to the knowledge base or structure knowledge sharing into everyday work processes.

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