ElEMENTARY STUDENI'S BOOK

·

John Hughes
Business Focus aniline www. DUP com/elt/businessfocus
I

Robert McLart,

for interactive resources

-

Grllnt John Hu!glbes
,IBIV'id

l -

Robert McLartv
UNIVERSITY
PRESS

Focus an
You and yo r job
Countries
Nationalities

ords

page
4

page

Present simple 1: be and 'yes I no

6

questions
my .. your, his, etc,
Wbrd stress Pronunciation:

jobs
Pronunciation:

they'revs their, etc, 114

PrO,dlucts services

B,nld

Company types Cornea ny actlvlties

12.

Present simple 2: IRegular verbs

r
-

and yes / no questlons

..

Location

Company

buildinqs Word stress

20

Present

silmpl,e' ,3::.there is I there are

22

World reqlons Pronunciation:

and wh' questions 28
~ peratlves: do and don 't m
Zero con d ltlona I 3,0

IHlelp, and advic'6

32

Decisions

Paperwork
E.lmamngl an order

36

Past simple
Emalllnq

11:.be and regular verbs
colieaque

.38

a

fat in or take QUit?

44

R,EVIIEW:
Adverbs of freq uen cy Past simple 2: lrreqular verbs 46 47

or paces

'Workp laces
Departments Res ponsi hillties
Describing!

5.2

Prepositlons of place Preposltlons of movement

54

57
61

Email ~ngl di rections 60
163

people 11

Present continuous

1: Present

Describinq people 2
Elmailiingr before a rneetinq

c

- ·ett~on

Com petitio n Numbers 2 Travel
Airport Hotel

Cornpa atlves
Pron u n ciatlo n: Wrea Ik forms

70 78

Tr-evel

Past simpl,e 3: travel stories
Emailinq after a trip

,

Li.sstyla

Annual calendars

84

Present continuous 2:: Future

87

Months and dates

Elmamng travel details

92

REVIIEW': Prese nt conti n UOUlS:

94
95

future'? Comparatives, and superlatives
Elmaj ling! ideas

P resent

0r

Inf'DrmlstiID,n fills's, L,8Ingul,sgs re,f'Blrelnc'B' ILi,s,te!niingl s,cr'ilJ:lt 'M Ulllt,il I,iinl'g,u'ls Ks:y \N'Dlrdls I Mull'tillilngllul,al, Key Express,lonls

100 118

126 13,8
1144

Focus 00 expr,essians
Saying hello
Spelllnq

pagl8
8

Focus D communication
Cettl n9 to know you
Filling in a 'form

page

Focus on business issues
. '11

Can I / Can you ...

?'

16

Emailinq requests

Orderinq products Emaillnq an order'

119

Numbers 1
24

The conference 9,am e

26

Offke location

27

I

Help

31
33

The 50S board qarne

15

Sugglestions Ernallinq suqqestions

Apol~ogl~z.~nlgl promising, action: and I'm sorry, I'll .. ,'
Pronunciation: Sentence stress, 40

Qu ick decls ions Ernailinq a colleaque

42

IDifflcult declslons

43

!

Making conversation

50

The business Ilunch

51

1

Showing the visitor round Pronunciation: linking

55

The company visit qarne

59

I

Volcernail Em.aiil,in'g rnessaqes Checkingl would like I prefer J agree / disagree
Time ,and travel information
-

66

A

family business

67

65 74 Competltlve advantage

75
83

-

82

Business travel: likes and dislikes

Elm,amng for travel i nforrnatlon

86

The conversation qarne

90

Is your job your Hf'e?

91

invitations and arranqernents IElmlaiUnQl an invitation

89

Opinions
Em,,aiillingcolleaques

9·'6·
,.

Finding

solutions

'---

r

a d you
1
GRAMMAR
Present simple 1 : be and yes / no questions my, your! his. etc,

Q Look at these people. Say where they are from, using words from the box.
See the example, Pilar is from Spain.
the, U'IK
France
'Ita~ly [apan Germany

EXPRESSIONS
Saying hello Spelling

Spain

the USA

Switzerla nd

COMMUNICATiON
Getting to know you Fill~ng in a form BUSINESS ISSUES Jobs and computers ENO-OF-UN IT QUIZ

'2

ltsten and check. See the example.
Pilar is Spanish.
British

(((( .1 1

)))

Say the natlonallty of the people in 1" using words from the box. Then,

Spanish

American

'e"

.,>WISS

,Itall~an

japanese

3

\\«(

1.2 ))) Listen and mark the stress on these words, See the example,

..

• Japan
British

japanese

Germany

Ital~y Gierman

Italian

American

Switzerland

Sparusb

4

Q Say the nationality of these companies ...See the example.
Michelin is a: French company.

bp
ALWAY·S

Luftha s
LOW IPRlltCIES,.

.'. '·, . MART
I "_

-

...

_,

1J.1;~Jj~ -'.,,_" ...
~

ZARA

5
II

((((1 )))) Look at the people in 1 again, Write the jobs from the box in the table .3

below. Then listen and check. See the example,
sales rep
technician
flnanclal director
peF15eMf€'~R¥iR-i§@F

persona~assistant receptloolst

NAME -............,
Sybille Pilar lchiro

JOB TITLE per .sOnne./ ,i"Yjana_9'e.r

COMPANY-~~

Peter

Randy
Tlzlana

,

6

The people in 1 work for the companies in 4. Listen again and wnte their companies in the table,
(((( 11,•.3 ))))

7 8

QWhich

jobs in

S,

are in your company?'
assistant manager

What other directors, assistants; and managers are m companies? See the examples .
.!:'J~r.~~.~j~'J£l.... director

,

9

Complete this information about yourself, or use the role cards in Pile 13 on page 103. My nationality: . M'Y (oun try: ...... '.

.. b M'y 1'0):

a.e a

,.,

•••

' •••••••••••••••••••

'

',

Nation a.l·ll~·ty'·· of
, '.' ',. ,.ILw., ",' '.,

m·····IY···'· "

company:
' - ... ',_'

~

<i~"~ ....&;"";;~,,'~,,&

..,,&~,,Ii ....~ ... &;t;,&"'ii;t;iU,~,;t,~"'.,.t;~.1i

10 11
F,or IJIt(U'J@' prat(th:e I se e' (Ll~~(JM" Ie" 'W'ords, I
l

Work with apartner, I'm from ... 11,11 ...

q

ren him

I her about the information in 9. I'm a I an .... My COmpCt'l1y is .....

Q Now ten the class about your partner .. , He's I She's fiom.., He's / She's ... He's / She's a I an ... His / Her company is ...
The letters BP and the Hellos logo-are registered trademarks ofBP p.l,c. and are used with kmd permission,

I cl'rlld Viitd@,o lanlgJlut g@

I

: (lIIps, unit· '1

~

KEY

DRDS

Countri:es: Nationalities: Jobs:

iopan Spain Switzerland the VK the USA. Germ'Gny Italy smenca« British French G erman nauon Japanese Spanish Swiss assistant director manager receptionis: sates rep' techncian
hunce
Unit 01 J You and your job ,5

•. Their .. n I" . . E 'port .. Are you . .>. jl . It '5 lit isn't . -t "'Ig' he English ?' o} He~ " " S the w. turn to Pile 1 on page 100. she? She' " French .. or c? (((( ))) Listen again and complete the questions and answers . ts it . Do you have office partiesin your company? EXPRESSIONS Sayi ng he! 10 Spelling COMMUNICATION Getting to know you Filling in a form BUSINESS ISSUES Jobs and computers END-Of-UNIT QUIZ 2 3 (((( ))) Listen to this conversation. Is she .?He} 1. Your " . see page 120.........el\c'.. Student B..m.arenf .. KEY GRA My ... I te.•..... 1. Am I . Student A.. She's I She isn't . at these When? Wh'ere? pictures.. i 0 Ci a...... . MAR t'm 111m not He's / He isn't n.. Spanish? name's. _ .. Welre I We .n with .. '. m..... ee the example. l. .. piage122. _turn to File 31 on page 110. at b.See the examples ... Her name's Piia[ Ifor more on Is she Spanish? language reterenca.. I·.••• ·i.. They're / They oren It ..818 ~ for more p'rartk@" see ([)"IROMrV~d:n Langw(J'glf' (~ip51!uniit 1 4 5 q Work with a partner. 4 .. . ~ouire / You oren't . For mona on my your'.h. Read the interview at the top of page 7.X..~.WORDS Countries Nationalities Jobs 1 o Look.4 1 Who :.t. ~. :L·'· Manas er r:. li. 8.• · 2··Wh... .. Complete it with words from the box below .. S my it's your his OIlU' k aJe their we're they' Ire Isn't aren't . hi' •.. Are we . tame's I. Englfs.. name's Bruno.HIs ... M cedes ·.. . Are rhey . Its .~ S ." : 5 the man ? h·s~ob·. Is he . from Spain.a 3. j •..' E. What natlonality .. .What 1. Ou: . his.•. Her .~ ..•.•.1.4 picture do they describe.

.. ..s[lst-:ers.~.!. ... Is Rosa the CEO'?. Yes. ~ are 6~1 .LIIII'. A mencan...... . .. ..is are ··lfi e qU~I _ d·I'm-IU~t." B·'... I'm {not) Spanish. 2 . . '.I!. RO'SA Wen. ...'Ilill. . _"'. ' in Europe. a 9' ' . B···· ..' . . -III '. _0 • " '-I' in Nlew' England.... ~ 'Ire. .' ' ......' 'eeen' s~ ali..~"i""~ . J .1. 11 Q Work with a partner.........sJlllle F"' ..' ...'.Usethe verb be.. .•••••••• [~n_:_::oston~_':c:lIt~ 3: .... company is in New York.~'. ...'. ... i'. isten and write the L missing words.Are Ben his sisters their they customers at. . ~yi _ _ . . that's t. . ..J' 'Ik' '• lh m¥ ll"·". '.. '. . iii' 2:'•.. ((((1.__ :: :...if 'Y'OU 0_..·~!Mi!''''ii. customers 4.iI'+.. "...Gonzalez and 3 ..i~·. " ...!!. 0 11 n IBo:ston~5.w'orlt<.iUiil..i..6 )))) These words are similarin pronunciatlon .lny d jiffe rent cit:lies 'W'h~ ..': '.. . I~ . organlizes officie IP'arti'es . an em pilloyee .' . .!!!LIIII"''!!!''!!''''IIII'U''''!!~·. ..s thie ClEO 0" 3 _ 2 ••• I .. ..she's the ICED. Ib-.. ...•.... . . i"ili' lm p•• a ..i'.•••..ro:'~ .... at the hotel now.O"--:' s·.": " .'Ii.....h'... '~nanCI:a.' ....' .IL _' lofl!l ..H pc rta n in m u company ry '. ortant in m 'y. Nlo~ Offlce parties are on wieelkdays...ae " ·~_e ....1 ID'~re(t.i'!i!~pt....'.....the[r c:omllparry levents. . ••••••• . 6 ' in . A' -~'d nl.. . 10 ~- ..~ .b J'o!_.iI-'~... ••. .. 6 7 ((((. En.•. CEIO of' the company . ~n m'Ci.. _".. i' .' '.'.. 'i""i"'i .:_: " English ....'... "'..of the cOlmpany" but he helps when we'r-e blUlsy~ 112." ...: 'e'x"')I_"ly'~ ~. husband.. Ben. I' .' 1'.••••••••••••..' .... [ob ... I two' .'.el m-n' .••••••••••••••••••••• .':n [I . Party] See the example . __" '_.·ft"···.... e ... Party! He'r compa!~y ...'..LIIII.::. .... the Green Room today. !I.... I the Financial' Director? 'j'. . A'· dI t Ill.Ask and answer questions about Rosa.. ...'''.. t· '..Ii.. ".and Q._... '.'.i' .t..'· '. ..ctor~..•..or? 8.'''' ... ' the 9 Q Make sentences about you .iII...Ro:sa Glon:zaJle... ~ ... See the example.'5 ·.. .11\ ~~'-. 5 ...I' "l..... i.e!l ... !!'!'!!'!'!I..•...Q. .. :att' w.'•.5)))) Listen and check your answers to S.. NO'.h I~ ~u F'n.zi. '... Unit 011 You and your job 7 .... .....1im" J g.. :are sale:s. '..t...... ......... ' . :' ...nresent __. •~ I~. 'I... work at weekends? sa les reps? the F~nanda.. ..••••. .. ]lis.•• . I Rosa lis onlly in Boston?' - her corn pany her brother a n ern ployee of the company? the (E'O?' ~n New Engliand7' .. the~r I they're you r I you~re 1 2 3 name's Bruno.!.. asslstant is on the phone . re:pSc ---...n I a fa'mUy business...' .D'. " . .. " 'M co~mpany I'f Our customers Spanish. 1 ..._.." ....•. . ROSA. WLe~rlB 111....• ••..'''. ..-...... '..!~!'Ii!l+.. .. . ·tlh 'e'll". 1IIILLIlie.. 4 ~ . e~u _ es.en '.Il. Then listen again and repeat.'Il!l.m····lp"'1o'ny··' ')"~L __. ..ekends! -c .. co I' _. Jr" " .." .~ght... III D...

. .I'm Jeff Dawson.•• -~ •• ...· ~.My name's Bianca 'Carlo.•••.l? . Pat.. .'. :. : --' -------~. '''i'''~+:~'''!~ Va Rocha u . iEX P IH t: tH:H UI'J ti .eIHn.... 5 ((((~ ))) Listen and complete this visitor board with names from the box. How do you do . . Hi.Purchasing Manager b And you How are you. Ms 3 "' :•. ~. . FRtlDAV 12TH SEIPTEMBER' V~siiting:.__.. - .~.. M r ..'... Nice to meet you.. or e? 1 H. Which one? ! ::.". etc.... c.. ))) Match responses a-c to 1=3 in 2...-.: :.___ '---'--="'" . It's good to' see you again . . ~~ I • 1 Q Look at these pictures..Ii"iI. One p'erson knows you well. Nice to meet you .7 (((( .. WORDS Countries Nationaliti'Es Jobs GRAMMAR' Present simple 1 : be and yes I no questions my. Wozniak 8 ..!... ..eUn.. "'•• ~. Sales Director. 2 Hello .:: ." •• . Pau.3 4 (((( )))) Listen and check ..: ::< : ~:.. : ..~----. 1. I'm Jenny Jiang . Mrs I .. 18 Pleased to' meet you.."._.-.~ COMMUNICAT~ON Getting to know you Filling in a form BUS1INESS ~SSUES Jobs and computers END-OF-UNIT QUIZ • 2 Who saysthese sentences. ' .g· : .. a . your) his.. at b...... -: • • - (: .-----~----==. .~~ .AIexsl 1 " . 2 "'~~~~~"'!II!.---.. - ... ·Sayi ri9i::he~~Q..:. Then listen and check.:..:S~p. .. _. 3 .• " ""..:..'9 Eva Cada Gorski Hzbleta .•..... ..... too ...::. . ...

.. -_..!LI'1'!I.••.il l' . "Ii '" .. Student A~turn to File 2 on page 100. '!'. We have an appointment E... il. you again. Nice to meet you.. ..•..(((( ..J..Ii.a.. Marla.'r •• J .. Elzbieta Wozniak...iI...- 6 ..•. Alexsl .."•••"•••••• '.. . Student HJturn Q Wor k wit h a..•. Unit 01 /You snd youlr lob 9 .'! '!' !"~'!'!' Eva.Marl·. .•.•. HellO' I Hi .exsiNot ·b-c. with Mrs Da Rocha.•. Q Work . . .11 ... 'Ii.' •••• ".•.·· (((( "..C..va How . '" ..••. ..~... ry . Ii... y. ~J... You know B.. Marla Da .~ Elzbleta? She's m .. ..~ '" I'rti jI.I!LI'!'!LI"!LI'!'!LI"!''''~''!LI'!'!LI''!LI'1'!LI''!LI'1'!LI. iI'.••". Do you know.•.'.. i rill iii.. AI..!'I'!I L.L"~I.•.•.".......? This is .•. And H) 9' .. "_. .illli"'iiI"Ii"'ililirliil... .......silAnd you.You don't know A. partner.•. ."" - ' I§ IRor more' Ipra(ti(~~ Sl@@ (II)-ROM.•... but not C.••. ~".10 J K Listen and repeat......A.... I'm a 8.." ~J.•. .•.Ii It.'.~ '!' . How do you do." ~I ...R ES.~I.ou.-..ad.• ..".... At B"and ....4.".~ '" i'IIi" . $·'0 . ~ .5 . You're here" 1M] ri. How are you? a " •• ... .iillil.. ..t..1111 How do you spell Gorski? Listen and check.. I'm' I My' name's .. 8 at the letters of the alphabet. .Why are the 50 6 QUW.••.'••••'.•.•. C Y:ouwork with B. • .. my assistant. .(3 meeti nq with 8. Have a conversation.•. How ore you? f 'm tine / y. . 1 Alexsi Nice' to meet you 2..•..!0. you.eC....I".ililL. - A ¥IQU ~ey IExpresshl:rns.iL.. Nic.. IUlrniit 1 have . Nice to] Rocha's assistant.•. "••. '..••••.'••..- new assistant..!LI.i .li .. And you? H'ow do you spell tha.•....t.. _' \!! _ L . .. 7 in groups of three.~ ill i'.••."••.• to..•.. 'j' IM.••.t? Thatls. . 3 -- . . do J ~ Y . ~ ~I . to FHe 30 on page 110 .e ro meet you.!~!...' ..!!J !"! ~I E. 7 . KIEY IH. Allex..! 't. letters in these groups? 11 A H 2: 3 -4 (((( )))) look 11 .••. Say hello and ~lntroduc."~ '" . :?R BCD E IG P T V (Z) F L M N S X (Z) [Y )))) 9 1_.ery wle# I not so bad.•..-. ..!JJ.. Spelling: Hello... _.. .'1 ... B You have a rneetmq wnh .a Oh hello .Ii"'I.t.'"..5110NS Introducing yourself Introducing another person: Saying hello to someone you know.. Maria No.. t. 6.•. MI Gorski. I'm Eva.. ... . ..oii..•...v..... ..•.. ...••.'..". ' .•. Then change roles and have the conversation again.•.... like the one in...9' )))) Listen again and complete these extracts from the conversation .aria Alexsi. ... .. LjI'!' !!!"! '!' !!"! '!' !!"! '!' !!"! I~ ..

. his.STINIA. A QI Work Hello! my name's .. .'. You meet for the first time at at hotel breakfast.. Complete the hotel registra tion form below.. SAIME ----FIIR...MIE (((( 11. I'm . '!II . 3 company I with I you / are I what 7' . ~.. Student HI turn to . . Ii. .I' !.... ... iI·E ~"1Il +! ~!.. . ~..WORDS Countries Nati 01'18 liti 88 Jobs FOGUS ON COMIMUNICATION 1 GRAMMAR Present simple 1: be and yes I no questions Two businessmen meet at a hotel breakfast.1..... your.. Student A"turn to File 7 on page 102. conversation.j. like the one' in 1.t. .' •• ..~ i.AIIHE HO'TIEL BUSINESS ISSUES J nbs and compute rs ENO-OF-UNIT QUIZ 2 (((( »))) Put these words in the right order.12: ... . i . ..•• .. ..~lJ th@... have' the conversation again...? . ..~ ..•• . •• J ••• . turn to FIle 14 on page 103.. •• J.. •• '..!! + !. •• I•• r JI. I•• . Student C... etc..' !"!' !"! !I'! ~ !''!'. ". Have a... 1 you I how I that I do I spell ? HQ.g9.at. aa 4 5 3 office l's I your I where ? here I long I arc I for / you ..... of nights fun hotel: .'! ~I. turn to F'He29 on pag'le 109. 10 ..:~P. ity: . N~GHTS .2 from I yo.. '!'.."i . What's the same and what's differentr Use the questions in 2 to help you . . 1. Registration form PERSONAL DETAILS Title: Mr 0 (Plea se tick box) Hotes Trevelliie ) .'. See the examples.. FHe 36 on pa. L •• L. " . .. Work in small groups. i 'i ~. •• J' •••• '" . ~.. Then listen again and check. ... . ' . ~J ••• ...i ~J'i '" i... Listen to their conversation.t... See the example. •• JL •• J .'!'. 5 Q Change partners and... Job title I Position funcompany: 4 with somebody in your group.'. Number . eOMPt\NY DETAILS Ms 0 D'f0 Mrs 0 ·' Nationa ]" ".1 2.' .. v' DIFFERENT LAST NAME NAJI'OINIAUTY OOIM IPAINJY C'OUINITRY jIO'B.. '" ~.w. .. ri i . •• .. ..4Q. .~.. What things are the same and what things are different? Complete' . Student D.. »))) mv.'!' !"! !'. '" i. B Nice to meet you..ge 111. EXPRESSIONS Saying hello Spelling .u l where I .re' ? " ... .'!" ~II~ !"~ i!"! '" .. Ii.'. .. this table with ticks (I').

46 I' H~2S.. .11 3.•• .17 ......'.". My job is interesting/ boring because ....e +'I!+'I!!'+'!I+' S-U{lDJ d '.u~ . Then complete the last sentence...!. e Liii....... •• . "' .. ' ' .~. a His I Her name is IMaiia.. .'. .~~.... " ' ..~ .51) U9... ' ' 4 (((C )))) Listen again. .... I~." . . ... ..~" COMMUNICATION Getting to know you Filling in a form 1 '- CASH CHQ VAT...re they I . his etc. b A. 11 What nationality are people from these cities? 4 M... »))) Listen to Paul 1 1 2 3 • ''' •• '' •• '' •• ''•••• '••••••••••• "..~. 3 What are their jobs? Choose from the jobs inl.'!'!"!'!'!'I!!"!iI'!. and Surinder (5).. your.. _... '. '!' . "' ' .!l"~" 3. '!'l!! Choose the correct word. •.p . •• ea • ...a.. . Karin (K)... ideas for new products .~~...•• .U HIIJ 40. numbers} money ......~ .'~...50 I 0 52. ..••• "..eWo1~d /...~ o".... ."~'Ii. SUB 54.. ... Who works with: computer languages '.SO 17..... ..'!'!""!'!'!!'!'!I"I!~"~"'iII'I!.'" ..p:: .. j EXPRESSIONS Saying hello Spelling .'. .Excel / Access / other programs. . ' I H]. !. Are the' jobs interesting OI boring? GRAMMAR Present simple 1 : be and yes / no questions my.iII"!"'I!'~"'I!"'!I'hill"Ii"'~. I .-9 hours pier day. I work with numbers! money / ideas I products i people..01.."~ . .'''"'.:' ... I'm on my computei for 1-3 / 4-6 !7.$7 0.. . Underline the words in italics that are true for you...... _. "...". '!". '!"!!!! '!"! ~ !!"I"'!! !!''I''!!II' !ll'of.. 0."..il-I!... OJ 3 Matchwords jn A and IBto find the names of three lobs... lI'7 ... Surinder .. '!'L!"... lUke / don 't like working on my computer...'" . !.( ..their from Spain? c ne's / His a photographer. .....".•• .. '_-_Ier i .(18..':_ ...!. 1 .. ......." " ' ..0 120...•• ...1 +!!'Ii!!!+ !+.~ I . '....'..2..:-":.. 2 ((((. IJn~tD1 !YOLa and YGU r job 11 ...!..~I.-112:0 . ' ..WORDS Countries National itles Jobs 1 Match these jobs to the computer screens..2 K arin . n! 5 Respond to these sentences . ' '...a.." ... E !II'".50 3001 47....t.'.0.. . _ "..!I... 3 5 Karin ..'" .adrmd . ...5~ no.H•• '•• ." "..78 10.0 ' 0 f26. ".2 london M~~an Tokyo Nlew York frnnd the names of the countries.'''... b c d How are you? Do you know my colleaque. . Samira? Nice' to see you aqaln.00 I U."..~ "'11'"II"'II""~ "."'. I us.. How many hours do they spend on the computer? 1. 1+. A personal sales computer IHiow do you do..'''''''''...'~3 What do they think of their jobs?' 1 Pau n . " " ' " " ' ' (P). "'.. J'!I'.. . .. .~t. .. d They oren 't/ are tnt here at tile moment...8:50.. i ACCOUrNllS SHIEH 512..I 4f~...50" 1001 I 352..

..11 " •• •• Ii.. Bay@r Microsoft J.L vides _ po . ~ "... 11 N.•. See the example.' _ ~ 3 ~J • ..'aas..'....... electronics recruitment pharmaceutical Insurance .....J COMMUNICATION Orderi ng products Ernailinq an order BUSINESS ISSU'ES Telemarketing END-Of-UN IT QUIZ • 2 (({( 2.. ..•..".Ii i "'. Look at the table below ...•.•.R Present simple 2 ~ Regular verbs and yes questions Q Work with a partner. '"'.. 2Mlls....~ ~.. Ina EXPRESSIONS Can I j Can yDU .__ . •• '. . personnel ...•• m'.. " comp. " 3WiUiam works in . m.. Llst en and tick (!I') the words you hear.. industry. .. Industry.~ ~'L" Ii '" Toyota I 1_ p'e'lrLS'On Ine ~ ....•.. rit. - (!"ar'c 4..~'-:t. See fh....! + llIoiyds pharmaceuticals 6. 3 ((((2.c c! S i"" ~. i rit. ..ka works for a company which produces e s •• "__ for the " " _.serVllce~s.ii'''.·h·..•... job in the . to companies.. ...."... f na ndal services ....1)) Three people are at a job fail.-. .•......._~~~ electronic equ iprnent i nsu ranee I . Answer these questions} then turn toFile 3 on page 100 and check your answers".an~ _ It. automobile ..• l~....'+.. He wants ..-ks for a .. 2 Make sentences for the companies. •••••••••••••••••••• 12 .. ... 1 GRAMMA. ."p '>.. CO OVOD ani ·s....a...•.s or a . ..•. i ""Ii ..•.a __...... ". ts .?r... tiHit.. a-s a ••• ..'cc _ \c.... c.€!example. ito'l!... Sony Man P'QiW'€'Irr' software 1'I...w.... - so" I (I..2 .... A----""""!II B----provides produces c ... .i ~"Ii ~...•. 4 A company produces products and it provides services.. •• ..w orr.re .. " ? Emailing recuests Numbers 1.... lWrU'e product 0'1" service next to the words In C..+....1)))j Listen again and complete these sentences...... . Sony produces electronic equipment. ~~~------_.

W ......'. from companies in .. Q Now gmv. ' ...•• rovild e d /. . We sen OU..." .2 the pictures in the order you hear them.". 1 oD as a ••••••••••••••• ..'. in the box belowtothe pictures in S.. ". 4 5 6 .7 We export 'to ".. . Match the words.... .•• .'".sell recruitment software Unit 021 Products and SfN"Vi cas 13 .. p a a-a a " ".......".." ... ... ..... provide ..'E!'OP .. Use some of the sentences below.2 »))) Listen again. "' ". at presentation aboutToyacar. ..[ products to . ..e devel .." .." ' ..." ' "" " W e produce . .. ..... ".'.5 (((( ))) Listen to these sentences from 2. '1 2 3 I 'work for " '..€ your presentattcn to your class. •• "•••• "••• a-e a •• '... J' .. 6 (((( 2... develop buy selll produce Prepare a presentation about your company. ..'.'.. We 'buy . .. .. ... We deliver our products by .'"'" " " .. .. KEY WORDS Types of company: automobile electronics Verbs: buy deliver develop Services: Insurance personnel financial services export produce pharm'Gceutical."' . . Number 18 D ~".....

.. •• ... .. __ __ ..... . shlopp~ng.an· coo .IiI .. _" . and a chain eight cable TV channels ~~..... " ..'compames.~........ lit 7 J. lit 3... BU'S. The loqistics centres 10 .'....._.'......I!!I'E.. . '\~ .. rOlm .caf.... · ...' ·f·11m·IS··.....€ Thecompany 2........ ot . .and Food Service orne 5 op ... and hospitals. rean ~I...... f'O··......~..•.JJI _... ."~ .I!NIESS AREA w·· 1.IliI • .sugar _. rnedkl nes to countries arou nd the world. orelgn arnd .. . cd '. C We 4.. a nd ' ". •• new biotechnoloqicel products......Ie'8 •. _ W ···..eSt and food shops. schools.v __u rna .•..._' a bro ~u'" . a h ....3 Listen ami complete the sentences In the table in 2........•... W 'e 9 " flI ms In ... Match these pictures to the business areas in 'the box below. service...~. ~.\ ~ 3 I ((((»)) 2.....9 ana bOgjSUcs Ent:erta' e t ana 'edia 2 Now match the business areas in 1 to a~ below.'IF the K... transport and delivery servlces . W:e S The comllpany 6 of cinemas.... 14 .'!'.....&~"t.. meals for restaurants .....E!I'. C] Can liGan you.......... resta ra B. lome . . ...... ....? Emailing requests Numbers 1 cnMMUNICATIDN Ordering products Emailing an order BUSINESS ISSUES Tslernarketinp END-Of-UNiT QU IZ lBio Pharrna Food .•... foreior production .rket .WORDS Company types Company activities is a Korean company with different business areas..~ . 9. ..... "'..

e a . 11 Q A And . they .(. 10es. produce films too? I ..• e a.. Is it an American company? No..g:er'lliioes 15 . Yes. •• the ... i.. doesnit produce.4 l .. Q A .' •••••••••••••••• . we !!. He'. """' . NOt it doesn't.. Ask and answer yes I no questions to find your partner's company..."." :2 . .•• "•• " ••••••• '."" .. " •• " •• "•• " a ••••.pr:eu.... he I she I j~t produ."' .'!!J!!!~'!!!~"IIl!"~~"~""~I""I .cti<:e 1 1 I Q Work with a partner . .. Ask and answer questions about the company. It produces films tor the European market. See the examples.•• .~~+!EI"liEl+. a business area in 1....3 Q A . .....IiI.J uces.. L.. customers ".~~.....AIN ~NDUSTRY: Food . dan~t. .". it doesn't.. We produce I produces . to' these sentences from 3 again.. S 6 We develop / develops They provide I provides S Q Work with a partner. .. ...... .... .. No.u'a.iiI.!..... •••• export these products? Yes. ~ee (ID'-ROM Video LlH'I1 uag@ (~ip\5...".".... .t. exports .. Canal Plus is a media co mpany. '..... don 'f produce .t. COIMPANY: u K~kkolman MI.. ...... _ _..' . •••••• .. Underline' the correct word in 4 We export / 11 The company operate / operates ....." ". Does it produce clothing? No...iI.. Work with a partner. Nc. She lit . Use the words from 4 to talk about the company.Think of a company you know well.. . . it's a: Japanese company.. WIIiI j1t 2 Does it export? Does itproduce food? ¥est i... .5 answers... he I she I it doesn ~t.4 italics.. See the example . Does 'Yes..'. ..! .I I you I we / they produce. It provide / provides . ..8 For nHJr. produce? do. . 1 2 Name a company from.He / She lIt Do.. but don't tell your partner.' . Complete the questions and 2.. ~iltl~il'~. See the examples. !Ii Ye's.. They 1/ You I We I They I / you /we I theY' .... 3. ...... ... 6 (((( )))) Llsten to these sentences from 3 again.2 . 7' Q Look at this factflle for Kikkoman. a e a •••• ..... '... on the Internet? (YGRAMMAR I / 'You / We .2? II you / we I they he / sne ] it does...~" •• J. •• JI •• J •• '.@:....~II~!"~!!!. !Uniit 02 / Prodm:t:s: and :...IJ • (((( )))) Listen 2.~' "" ".t does.

L •• 11 •• '..... L •••• ~ •• J " •• . ? See the example.....•.. a fax .~.."'!!!'!"'!!!'!'!"!'!'!""!!!'!"'..• '.. II til. ."i . Use the language in 3 and 4 to help you.' II Lil.. ... II..•.. 16.".... .!! '" II ~ ~ .. II Pi! illi """.WORDS Company types secus 1 (K/J..e'...•••.. '..".•• .•.. !! Kie:y Explr@s:s~ons\funit 2 5....._~ ··. Complete these emails and their replies..•"...•• '•.'.5 . Tom Peyton '.ay lor ~me I I two be.•• J'. me ~ ".2: your name .!!I-'I! . ~ '''' ..~!"' .. '!' !"! !'I"! ~!Ii 'Ii !Ii I~ !I"I! ~!Ii ~ !'!I>!! lI! !'I"! !!"! ~....'•..!.... !"I! ~I'! ~!Ii'~ !..JL.sorru !"'!'!'!"'!"'!'!'!'!'~'!'. 110 lt WII_.9.. " •• " ... ...oJ .. 4 Ordering products Emat..'...i"io. See the example."'.... ...a. .._....' questions in 3... II . 4 .... lis next week 'OIK? R."'!'!'!!I'!!!!I"'!~!"!.... .'~.... . ' [ D.!..t'!!I.! 't... '•. ••••••••••••••• '... II '" 11.........!.. tell me have 8881<. II'" ". II LI!!!!] II \Ill II '" II I~ !"!!'II!!! ~I II ~ II '! """ .. .•'.@... .! ~!!! .•'.! !'IJI! "' II . :o{.. Hi Omella." •• ."'!'!I...•'. !'I!!. '•.I!!"!'I'''!I'!!''!!'i!!I''!!!!''I!!''!!!!'i!!''!!!!i!~!!'!!I'.....~~...11 "' II "' II... II III II .. _.6 )))) A customer phones....•'.. ... "' II ... {Blit nexttime.g... your email address .... •• . .. J .. an ot her C:Q' PY of YQUlr r1e'w catalogue? Thanks In advance.n.out olf stock at the moment....... ·"tlh· IOUII...'•... .. II'm not free torthe presentation th is afternoon. . "..el!llo BS'8'tniz..""...8 your fax number '...j.? Company activities Q Do you order things by telephone? What?' ((((2.. __ " !Io.• '..elglards.. il _... II III II ill ~"~..... •• .•••. ... Frn iflIU!lOO pra(ti~e. I•• . ..........•. '.".0 ..-.. ..! ~! !i"! '!' II ... II .•"...ling an order BUSINESS ~SSUES Telemarketing ENO-OF-UN IT QUIZ 11 a speclal price ...•'. ~I...11 (I ? '!! . .. have .! .see CD"FHlM.~ .......Q. .•..? J . - ...•."."..... "'.••.•'. II.•'...._ . II •• . 1 Yes1 .. I C . ·d·. i'" il'i'" i i i"i ill 2: 3 '!' !"! ""II! '!'! '! !"! "!"II! ~!Ii ~ !"!I !'III! ~ II '!!!Ii '!'!!! '!' !"!' "" II '" II ~ II '!Ii "!"! ~ II~' II "" !"! ."...''! ..io.. ....•• i riI i'" i'n. ..f2r-...•..t~9. Yes. 6 :3 the prices of the set meals ... . II I•• . t rne? Sorry about 'that..O 2 no OIN EXPRiE:SiSIONI:S:: Can 1/' Can ~o'U ""..21' Use words from the box with Can 1/ you ... ii. 1'. ....!.7 )))) Listen to these questions".. Who asks for 1~8? Is It the customer GRAMMAR Present simple 2: Regulai" verbs and yes / questions or the restaurant manager (R)? See the 1 at private room ..J!"'" !.!J .:9."..ro!l.. 5 .c .. · . .'•. "'" II II' II '" II ..!''!!'!'!I!''''!' .'i '.. .. IDiif~t61r ....•. ' .._" II. send IUS check confirm give me have ''') .• \"'".• '••'.•.. ..v.........."i .. fg. - _. '.. 18..•• ...!J II ~ II '!' !'I"! !..lY.. II.nll iii II III II .''''.~9. ......•...•••." •• II "' II. :2 r}m .. ' . . th e·· respo nse s to the '111.... )')) Listen to the conv ersation asatn Co'm plete. (((( 2:... How do the speakers ask for the things in . ' ... 'I!!.C...... ".. I - wle' fie. " ' ' .~" •• bat ... . " " " . 11.". a restaurant.•. ~ ..•• .~ ""I! ~! ~!Ii '!Ii !'III! ~!Ii ~!Ii +!!! '" !"~ !"! '!'!Ii "'!Ii ') .' " ' "' .. I........ ....... .!!!!.........".fore?') Orne'~lla . d. 7 {C) example.ar Tom...'••'•.!J II. ....Ui."..•".".""!~!~!~!~!.'•......IIi '" i Pi! i'" illi ""i '" ") i '" ill..'... Ii...•'. "' ••• ...:...... the booking In writing .. "'_ . H.atriz ~ lil~1 'I~e... !I-.'!I.. II I.' ' ••••••••••••••••••••••• " •• '. "......_ t'.. " "....:g.I 4 ((Ie 2' . "..'. " •• .... II..

.~ My phone number's 0172 584963. Send me a fax.9' )))) Say these sentences. What's the product code? B We don't accept emails.S'Dthat's $890. B . U' L~' ill! .". The product codeis YHE 88'92... Whafs your fax number aga~n? .. Send thern as soon as possjble. sure. please? _ Betterli ne Com m unicatlors.8S561 OK. S If " .2117 ... No. that's the old number.ere is a phone' conversation.Ca' . Can' 1 order some mobile phones. I. Change the sentences to make them man:! polite..I' ~ ''} Yes.~ Y'o' Dnding:Yes. (((( .2. and another $90 for the delivery . 7 Q 'Now practise the conversation. ~'~'.".* but. :8 That's impossible. Then listen and check. Betterline Communications. ~'II "I.. Work with a partner. of course. C-·'·U'''I'' /. A B Heile. It's $800. IS What's the prke? I want confirmation in ~want to order some mobile phones. UniitO~ I Products and servicE . I'm $0'. 1 2 3.. See the example .. '. Hello. We don't have them in stock.16 QH. 4 EHPRESSID 9 ". 80 euros per phone. The price is '€70be'lore tax.

•.... you d 0' I ') ••• ....'. phone .. ..•'..•.'. the total ~s. 2 (((( .. the information from 4. " ? Emla.A"turn to.... .30% of ..'...daml:. for . ? D'D you have .. " .'.. •''....order re.'' ... ' . 1 What questions.iin 'the post. Dear ..11 answers in the note in '1..... do you ask? Can w'e '..'" . I . Q Wbrk with a partner .. ' ". FHe 5 on page 101.SilrI Me.. YOll Sle'n .'.""".. / • Is S . . 2 turn 1:'0 File 4 on page 101.OMMUlNIIC"A'TIOIN '~ GRAMMAR 1 Present simple 2: Regular verbs and yes I no questions You want to order some 'l-shirts from Logo-I.. ? D0 ~ EXPRESSIDNS Can II Can you .... Tee-Ttme."' ' P~eas'efiind attached a jpe'gl of ".'. turn to File 34 on page 111~ To: - Subject I T-shirts .' . Write the answers in the note in '1.....'.a:illn'9 an order' BUSINESS ISSUES QUIZ ' Talemarketi 9 ENO-OF-UNIT 10 .10 }}))Listen and. Student H...Student AI' Logo-T and ask your questions.. compare your questions.2.""'.WORDS Company types Company activities FOIICUIS ON C.. This is to confiirm Imy order 'for the folillowingl:: . Student B.. "'.'.'..'.''.'. ' ... .'. email with.Our ..... 7 :Tee-Ti ro.'.feln3noe' . Look at these notes.e: ~------------------~ I - ~------~--~~-------~ ~ CiOMMUNllGATIOiIN Orderiing products Em.OU ur e mpally 10 . Best rreglards" .'..' ?Do .'. 3 4 5. . (((( )))) A customerphones another company. How is Tee-Tlme different from Logo-T? Complete this... A? lie .lIngi requests Numbelrs 1 . write their Student . Listen and 2.

". .. help me? our customers . -iD.''' ...' •••• . . ~ 2'wo. 3 Mr Havelda is in his office I at home .f 1Are MI:li(.. ~.. 3 . from our suppliers..2 3 W@~ell to .we'ek?' 4 S .rtisilng Inter. Is Mr Havelda polite with Judy ornot? . ••••••••• ...et Isa. (((( ))) Listen again.. 3 .. Can you have a prke ~ bit? pay by cheque? ..Fi:ndfive' questions thata customer asks. from other countries .2:.. We dellver d fa' 'We'import ... A. a b C + •. .alny~ .' ••• '. 1 The telemarketer's name is ludy 4 5 6 Hieasks for 'her work / horne phonenumber.ho'Ve a small office In. send your new cataJlo'Que1 . _- . .D'I(ivemlnutes . 2))) Listento a phone conversation wtth a telemarketer...ro'sloftIs a s:Olft.UnderUne the 1 I correct answer in ital:ics. Hieasksher to call / not to call him again at home ..e? :8 No. ..'. in three days..8'5 rep.•• Correct the words in Italics . Q How does your company sell your products or services? 11'.' (O •• " •• "~ ••••••••• . from Ital!y.. JO •• .. .. Ramie. she sdo..I home phone n um bel.. A IB y'ou 'work In lilt-ally? NOI.. .4. " in our factory .s an eiec ... comIP.~ny~ d Samsunq i.4.rks· i1n'G.. 2 She wants to speak to Mr Havelda for .~ .4 ....om..._ B...(I TV ..one or tw. JN~CATION _ c. c N'Oivartis ~sa phorma.8J 3c.. We produce . but mly colleague ...I. or do you finish the conversation very quickly? (( 2.112 Do you supportjudy or Mr Havelda? Why?' s.del:ivetr thls.'""' s We~buy ~... ? =.e.. .UNI:l' IIU.. She asks for his wOI'k ..e to make five sentences.cOlmpa ny... I Victoria.atc:h 1-5 to a.t's she-work in the' Mi!lan 'offi.. b Toyota is an auto . 1 .F.IZ: Complete the words....n't She' 6..j.o.ad've.rS 1 --_.. . MI..cU1I... 'compalny.' ••• '.-"u".19 products 9 an order 1 Q Do you receivemany calls from telemarketersr Do you listen to them. .ermlany.types AR Can you . Icom:p..= g ren uests .•.

1 1 2 • L~!Ii.iIi.. 4 Q 00 you work in one 0. .tiiliil- i''. loss c brandls"inclludiingl ROIYOV"OIC" Vorto.Ii Iii iii illi rIi iii ~.'~".. then compare with a partner. g. there ere wh questions EXPRESSIONS Meeting people - COMMUNICATION The confe -8nce qarne BUSINESS ISSUES Office lucatiun ENO-OF-UNIT QUIZ I . lit has 10 number '0.Qlm'p.Location '1 Present simple 3: there IS / Match these company workplaces to the' P]CtUI'12S below..ming products.ony...'Ii 5 II! II!J !"! '!!!!!' !"!!" III!"!" !!"I'" .'... !Ii ill'...0 employees in 120 countries .i iii illi 3 4 'I! !I' !!"! 'i!!!!!J II!H! '! . '91~oballl consumer products e. iii.. "" .'''._"i I 2 (((( 3. illi Iii Ii.. and glrolo.!lii! iII. i..t.. iii !Ii 1 do they talk about? Li.t. ilLi )))1 ri iii '" illi iii .!J ." • . ~ . ". iii . I . illi <Ii 3...Ii iii... .. ."! '" ..!Ii II'''.1: world ." iii ii. and Relm ington .at do you do? Read this text on Spectrum Brands.. Which workplace in ini . Spectrum Bronds is I(] Spectrum Bronds operotes on six contlnents. iil'~ rIi iii iii ii.."'''.Jrii Li .cn-de'n" pet.'''.. .". . .. . lit supplies batteries.1' these places? Where do you work?' Wh. Listen. U has about 10'. I and itsells Its products 1 2 What continents can youname? How many countries ca~ you name in t1iVO mmutes? Wr:ite a list. ."ilLi"..

.'.As ~Ill.. "•.••• .."·r-:::i.5 Can you think of twocountnes In each of these world regions'? the IMliddlle East Centrsl Amenca Wes:tern Europe Central l Eastern IEurope Southern . (France. 'WeNS" Ullillit3 J 1'0 E ::::-: -D.•.merli'ca Aflrijca .adis'on. 7' ((((3." ....It...tjijii.. .. see .. Tick (.'•.z·lill ..distribution cemre factory head office :_~: ents and regions: Centra.' ~nl .. l~ll". Se:€: theexample.I' llatin / North .paekaq .e are the different parts of the company? Where do you sen your products and I or services? '9 ((((3.••..: ..__ ..alcentre the 1W'lddle/ Ftar fo'st' be' based 21 Unit.••• .~'1fm" '1i1i..... . .•.-'ing~..T 1 WIHERE Atll..c Pac '10 i~ Elrop'II_"':-@ II1'l . '..'.to 11 '.. Eu rop e' .... IF F' East a. .al.!I!I!"!!i!!I!!!'!!"i!"!' r(.'.II.aJll 12 1.'i!'!' '..A U M. and Afr.:~' OU·' "Db'·' _Iuilce'~n ''U·. st "r -p'aJ CIlwll . factory .'. _' .' '••.'. .a fA .•.. In 9'.'I!I~!I!~!lL. tee - .!II!I!!I!~'~ ._ ~:.Asial~ilP'aJ'(:i'fiic "._ - ul.e'Ir~C..2 ))) Listen again and._' .'I!..n1m erll.. '. . Count the syllables.A.A'DSI eny buil:dwngs.' '. _I four .'~. lb.. thiirty~slev'enworldwide centres 8 Q Work with a partner. Ask and answer these questions. 1 2 :3 Wher... 03: / IlocaJt~on ... •~nl_. iliili.. IG..~!I!~'!li!l"!'~!I!"~!"!~!!!P!!'L!H!.. ifli..h:.......'. Mark the stress on the ) words.' '•••'. I ".'. complete this table. WH.•. ..!IjI!!iJ'I!I'!!!I!.3..•...~... ' .••••• ..'~.. "Iin' 4(IG-u-~t'. and. ".. '.•..••.....'.'.1 Western' / Iastem Europe I soies office tec:hn~c.. For mllire pradicl.....H.. sla.rlmanYt IU K) I 011e ~ 6 ••'.I!L. "f:" C. ....anta.2 )))) Ltsten to this manager talking about Spectrum Brands.•••• ....•. Latin Am Ie rlca . North A. .Afriica Asla-Padfic 6 ((((3.. " .!ljL~IIJII. ))) Listen to these words.. 'Ke. "t Y Colornbla) ~hiree ~ns ..t. ..IIIIl.." n n Illca II .' the..' ..LI!'!II!!I!!IJ!!"ii"i!i~J~ri!'!!Li!~ sellls. ..•'•..tlIll!li ..America 'Centra."...!Ij!lH!II!I!!I!!I!.. s.cD"IOM..ill . I' B.~!I!.I) the continents and regions you hear.•.. the' 1M~ddllle East ..." •. .•••'••'•••'.t!'~. nl ••••' 8.Wiisconsin more than 'twenty ln 3.•••• .-'ea ..' d ~ rlbut~0 n . Central Alml.e.. ..iIi~I..... L ~i -._.e~is your company based? Wher.'."...

.... ...~.~'~~~.... Listen and look at the map.I~..•.". 11 Wesl' 2...!"~I~II~I~I~1~1~1~1~llil ~~~~~~~I~'~~~'~~~~..~.11•• .~.~II~~II~I~II. 2 _ ~ '_'~"" I~~~~~~~~~~~~~~~~~~~~'~'~'~~.nlce one n...~~~~~~~~I~~~I~~~~~~~~. .. It is in the south .le'ar' the' train station . Wh'ere' In Swltzerland ls their meeting? (((( 1. Wher."...••••••••••••••••••• ". Office location END -OF-U Nlf It is to the east of Canberra..".4 . _... A_" 'Ye'S..I'~'.... '..I"!"!'~'. ltcdy is to the south .. .A. Yes.~~~..••..'~~. Berrr. . ~ ..~~...~~"..".. the company? . 11. east of A ustralia. Look at thismap of Switzerland.. Geneva and Zurich. '.. Geneva.WORDS Companv buildings Complete the directions on the compass below. •••••• .. then? 1 an airport near you?' • ~~. answers....of Switzerland..".."..... Germany is to 'the north of Switzerland and Zurich is in the north of Switzerland...• ... . Americanmanager 4 4 ((((.".I~~'~I~'..".~I~I~II~I~I~i~~~~'~~~' 'but "."...~~..4 )))) Listenagain...' nights from America. •••••.. 3 .••••••••••• " ••• " ••••••••••••••• International flights to ...•• ."...•• @. But 7....... many .. Austria? See the example..e in your country is your company? See the example. Q 1 COMMUN1CATION The conference game 2 BUSINESS ISSUES QU1Z Whe're are thesetowns and countries: Italy.".. phones at Swiss colleague to plan a visit...·. 3... '•••••••..... '. Prance.. A Monday the 13th of June is OIK.". ...~~~'~~'~~'~~ these questions and.a.~. no problem. Complete 3 8.... )))) An. No 1 16 ••••••••••••••••••••... .... .. Basel. for the meeting...

.u . ~!I!. tun to FUe.tQurants . .~..R.. In the c cn tre . _ 2 H O. I[ Fo. 1.... ~. number these topics In the order you hear them . V1~de0 ILaIQ. iIi •• 'i.~. calf·eiterla dr~ n lies mach ~ne·s: spedel rooms for smokers showers good restaurants shops banks 'glym 6 ((((3. ....t do Mi.'I! she I - 1~ .. I ...~~. ~iIi'. S place of work. 5iee (D.'II!!I!'!I!'....'illiili " to have lunch? to eat? iIi~~rlliliIi. '.I..'a .~!ljIlHI!!Il~'. Uillit 3: Wb'en' you I start work? 10 Q Work with a partner. .. . There's one for 300 cars. .... there . Food '.. Look.e n'.. .."~ 5 What What • •• ....l~iliili'. . .'.." l...1.a' cor N:o. ..(J Go'r parle The. ".. ··... '.-e arei' see Langua~gle re:~ef\enD81IJ]8Ige:s .iIi~. iIi~..HIHI!!I!!Ii'I!ILI!'~!I!!..ar park for staff bus. manager fro:m3 arrives In Lausanne . '\.Ari!' there any res:taufants? par.MI"..e...Ask.. KEY' GR MI -AI Wha.. . . Listen and Lausanne '.. _. there isn't: / ¥esl there is.O'.~Ii....'!I!!I!'I'!I!!I!'... .gUlg@ (Iiiips.II!''I!'II!!I!'!I''I' to work?' 3 4 Whe'n yo!u ........er. .11' does he' .. ? - Match these answers to the questions in 7~ ' ~II .. .. '. using' the' words below..A 12:2 andl124 . See the example.e're I you I go lor lunch? 2 Far mOF!' pfacN~e.. ~.. 7 ((((.e bus.. [NEAR 'THE COMIP'A:NY (.-_'...-' .----IiN T 'HE C 10 M PA NY ____. .1._ _ -W' ..rIIliIIi '.eed? 'Whe~t?'do you' work.'illiiliili'i!~'iIIi~~...stop or metro l underg round station 1 .II.~!I!.. ..re's . Travel to work .t o:n'e oellO€: k •. . How' do 'yoU' Co to' work? J gO' by bus. Student H........ ~ ... Student A. there .KEY GRR ..(]'t does she do?' they go to work? Now does .r .....~~ . .!I!'. ))))Lisb:~n again and complete these questlons..._'_..'!. .~i.1. How I you Igo litowork? 3 When I your boss I start work? 4 Wh. y!o.Itworlel 9 Work with a partner. .illiiliili~~'~'iIi~~'. ilil. B No'....~. There olen't 'Qny ti12s. Ask and answer questions about your jobs..!Ii!l!I'~. Work with a partner.....5)1 The American :» Today's visit ..r... _ l"I....mlore on there is I tn.e (·L. y. at thts table ..II..you .j!lJ~!Ii!liI.. See the example.....re is'n't . d . ..·0U..35 o:n page 111 .. No....? How do Wh. MAR fhe.~i.... '_ _ '1' .iliijili. .....••••.' b c She's our Marketing I love flsh.. 'e' I take th....~e'(Jv:ewfJ'rk 7 'Wh.. . and answerquestions about your Is there a car pa:rk' fOit staff! .... turn to File 6 on page 101.sR'~l ... Manager .3 5 11 Wh er.Q'r:e'nlit..{<. . A .iliilj~I.

WDRDS Company build..:. r .....ATIIONI :~ou arrlve at your company. How do you start a conversation? there is I there are wh quastinns I . ' )TCilI'? Do •) on • Would :you ... 7 ...illiII..: __ :~11 :-' . Conversation 1. Shu()n 1\n)ing. ' v .. -"!!ljIl' . '._. ..... . .:. JOlt of Do vou come here .'! •• at do I !.'" C an I JQ~a .."~_-...Meetin. ..I. '.. You're at a conference cocktail party.." ."" ..: 'EXPR E:S... ... 1 another drink? rnclIi! 4 I Now turn to Iistening scnpt 3.g:p~Dple.. •. -- =: ~~..0.:.i' •• IIiI.nqs World regions GRA:MMAR Present simple 3: 1 Q Look at these pictures...See the examp-le.6 »))) Listen to these conversations and match them to Situations A and B in 1'.6..SI ON! 8.:. COMMUNICATlON The conference game . __ -. "'_'_'~"_'_""_.6 »))) Listen to C-onversation 1 again...... ". a led of eople here? • .• . ..' . __ -.liilj ••. and check your answers... I ..A.. '1I ..! SITUATION . !I ."!''I! ." " !Ij!l'.. It's the end of the first day- I SIITU. .__:_:__:' ...... .A • I .:/\i! ....A.- ~ BUSiNESS ENO-OF-UNIT ISSUES QUIZ Office location .. ...! .. ((((3. B You see a visitor In reception. below. (((( 3. " . you? • I\rl)' ". . Complete the sentences in . ou vork for (~Str . then match them to the responses in B...

ke a seat t NOt thanks (I'm fine)'. Student H..go in and take a seat.. Student At turn to' File 9 on page ]0. 7 Q Work.e . I'm 1 2 3 4 . Pleas..CD"ROM. Please . t11anks~ OK ..r:e:s> pteose.in you 7 I hear youwoirk for .EJlpre. .7 on paige 111 .5.(Jse'excuse . l Corn'e with m.d@. Can J h.€!! o'.Vi.a convsrsa ti 0 n . s~. I I\ I . I can take you 'to his office.(lInd K~. : ? (an I help .e. What do the people say? Have short conversations using the phrases in 3 and 5.. I [O~ ..me. Unit 031 L:OC81tio n 25 . rng .e.. _ PAE5SIDINS. Can I help you? '[S thts your first time here? Come with me. Look at these' pictures.o LaIlll'Q'uage' '(~iIPS.your first time.Acoffee l' 6 talking to you.elp you? at Q Workwlth No.this .ng a conversation: Can I Jo. P'f...). Can I get you something? Miele c . 1. Nife :talkln'g to you..you? Can l get you (0 dfln'k)? Would you Ilk. turn to FUe 3.e .ssi'onls\p' unil' 3 For more Iprad~()e ..See the example.ng: - ding: ..-_~- 8 I QWork with a partner.2. partner . I 5....Think of possible responses to these sentences from Conversation 2. with a partner.

glh.n~. i-I IS . -------w~~~~lm~IY~C~o~m~p~~a~-..3. 1 Ye'sj! II diU. .tk"e_ :10.Vour th. I IholP'e .g. re.e:. .yiQU wilh t[hl. l' ~.e- S:9 me.. see the .es.o ..n!ks very much. tit'll " '.a.et you. I... f .ht..iity wlhilll!e IJim here. of1"okyo. wh questions EXPRESSIONS Meeting people ----- '. .. .j. I.USINESS ISSUES JfficB location :NO-OF-UNIT QUIZ I I_ .ot. ? on. 1 ...MM~N:IGATII.ctioh pl. ...WORDS CompEmy buildinqs Wor~d r'egions GRAMMAR Present simple 3.s.fr-6M Had-rid 7 p'alrthe.'r.t ..I. Do .. - '-O.uld you .es~..y~) before yourit"' It .. . wh· . frlo".qju:Qlve and does 3..e:~ pll:e:a:s.u. ? Where .II. ~r~~~~~==~f"I II offi.. 5h01'5 . :Qt thle . l/lml Intbe IBe'lrbtl ~ I -I . to vli'siitth. hi pte Are yOl.ly h'8Ive. Wo.ing.eX. ['i sholPpini ee'ntre ~~ Ye:s jilist 'I"'O'U H!d the: Yesl th'ere"s: Ii Please. .I{ . I' Ho'w .." I..... ' f Not bad.. IN o.'1 .~~ en II'th'ink it sta rts: I D. .tlhe response.eh'i'h.. ~.i - Read....ce:.. Iciitv~ Come .ua. B'y' bus 'o'r by Imlletro. here are I do.. Iii I Ye's~ 'to the it~s l 5'0'111111 of'·thlle talks.? It~sin Osaka. ~ 1- 5:IU r. I'm frolll 8uelhO"S A." " lI .1 I hear' '. ? Ves~ it Ii. I Can '.. than'ks:" II' Nice . IPI"e'a:se:d tUI me..lI.ea $.r... bank .Q. there is I there are Q Play the conference game with a partner. [Half thle: p'eople..coffe.DN he conference qame -----. ~ '¥@'5.O r I b. Ii .e: YOLI later.... Sotne ~ 'v.• If YOUI are r'li'9 hlti. ? 'Ye:s... on'f! d.Q:s'q. warehouse..rth! .1 e'i. then complete the queseio 11' / :setilltif'll1 ee... . F .ghrt . '¥i.e e:v. pa'rtl1flt" cheeses a s.... near '0'&1r rm~JIIln prod. Ilt"s ella ..riuk ihtlh..ery it1terest.alw'.t'hat~:s ril. To tihe n'D. ' llha.q1uare. Choos.A . first .-'~·~.' ? NI.f!: Ic. After Y'OIIiI. .~ndofthe ruad..across [+-+)~dow'n (-l)'~or dialgonra~..' Try tOI compl~ete :Q 'lh1Je~..e is.~. .ays th'e salnle: fsees .e" 'Se. IIJs:just 'Yes~ther..

. hat do workers see from their officewindows? W COMMUNlCATIDN The conference game 2 3 ({(( ...t.an offlce mini IKua!la Lumpur? b c. b ex LJ51e me.!! M~ddllJ. 1 Can II . There's three men wa~ti'ng iin receptien.... ..at do we learn about these things? 3 Cateterla Shops and restaurants 4 Q Wo][kwith a partner. your workplace have a window? What do you see from it? 2 :1$tt important to have a nice view from yqur workplace? 'Why? ENID·... ...e' c d 4 I to 1 how I go / .ght order. .!I.es.. I what I open I the ? company I fact()r~.. new office...lrst .ilLi iii Eastern ILat~nl N()r(h ~1"'iIi Ii ~ iIi""~ i ~''''iIi'! . Unit 113. listhere many people alt the' conference? There iisn"'tany airport near heme'.2 Correct the mistake ~n each sentence.a. Is this your fi.WORDS Company buildings Wor'ld regions GRAMMAR Present simple 3: there is I the re are wh questions IEXPRESSIONS Me·eting people 1 QLook at these pictures . Westelrin fiu"-crr'pc i 3. ildIHIl'!! iI·~II!! !I'!''''!!!'!!! ~ ~"" ••• . b.1the I where I halve l does ?' you .. a... W·h.. or ". See the exa m ple.1 (((( .Of . ..J lLocati:on 27 . Are there . Answer these questions ./ )))1A sales rep visits a customer in his... IF. Listen to then 3 conversatton.ar !I'''!''!!''!. d M"atch 1-5 to .2 3 4 5 I hear . .a-(! to make five sentences.et . a b .aiirport I do l the 7' do I you I eV@lillilngs I ~n I do I what J the? time I shop I does. c Y'OLI snother drink? d join you? e time in London'?' e There aren't some good restaurants .!I! ~~-::::'!''!. a Y'OUlw()rk for INokiia .UN 11Dill 11 COMlplete these phrases with one word. Can ~g. Please . llD'oes. Put these words iin the rl.What do they see from their' office windows>.ii •• '1111 ••• .7 )))1 Listen again.t..

tery '~..'''." .::' - JL. :!' '...JJ.1to :- ." "... ""'. .._.4 ({«( 4..~~~~~·. 2. 11 . " .' .Do you have a charger? Ye's.!.. • .1! tt '. _.' . P'C '... ~~.. "_. ~~I~' .7' 5 6 ..!JI!!'If. .._ L J' • :=I. photocopier " .. _'..'. .'_ . '_ J '!II! " " " ".- ~~--?..actice..t'.!!!!.1< nit 4 1111 F'or mllOrl pr. !"!"!' .'. 2 I'm really hungry..5 ..." ' '.'.. . ".. . . :3 This laptop doesn't work and my presentation startsin three mOO' I I '-~" ."''' I~ W ...JL...'. . . .~~~~~'~~'~'. '.'~~~ .'. ..! Youneed to _ Jt'' 'F -. . " •••• ' the code. ..~..... "'.'.-. .' . .' " " ' ..t..I..' ••• ((((4.~!t!!II!~""!"!'..ROM~ KeyWI.Ii rutesl •• bile 4 The b a.1)))) Listen and match the words you heal in the conversanons to machines l~.-'...". 1 0 1 ••••••• . ' . ..11 )))) Listen.. .4 mobile ._' __b'..'".... " ' .' •••• " •••• .Help and advice -- WORlDS L~ iEquipmlsnt ----. ..."... 3 Iaptop '...'.' " "" " .' " '.. on my mo...._e ed ""!IJ""'!!~.rd.' .... -....''...'.'... _:on.: .."" .'..' '.' ..... 1 the re·......... . this vending machine work? ..' .' ' .... t .--'. '... .' ....".. ••• "" •• " •••••• ' ••• ' •••• "."" 3 Don't __ uanic I. ..'''''!!II~!I!!I'!ilri''......_ -_".. " ..' ••• '." . .' '' '' " . " .......' ". How does.. Oh.'!I'!!!iI""!loi!iill!i"ioliill'!"irtiili'i!l the comp•• nv 'passworda "J .._.._ ' __ '_ 4. . vending machine .L'.. ...2... ' '. .'"..''illioii''i''iiliili'''iiiliiliIMi. .. _ can't find my report on this PC.. .IU:. '". no! The paper in the printer i s b1'["1" g' h t: I--'e" d r m _ .. .._..' . "" ".'. i OJ' •••• . _!~ '!!!!I''!!!!!'!''!!!' I."'~IIjI!lJ.'... 11 I can't stop the photocopier! . 'Then ...S!@t\!' (D ._.'.. '__ '.. .~.. . .S' 'l'D'W'.'_ . Wh'ere can I ' ' ' . __ __ GRAMMAR do and don't 1 1 1 EXPRESSIONS Help GRAM'MAR 2 2 Zero cnndrtinnal EXPRESSIONS Suggestions Ernailing suggestions COMMUNICATION The 80S board glame BUSIINESS ISSUES Buying help ENO-OF-UN IT QUIZ Match pictures a f to problems 1-'6. .'.'''.'. 1i..:...'. ... ". ••••• " ••• '.' '._ ':_~~-..:_-_"=--=---~..._.....- .. 5 6 printer " "".."'.'~~~'..... again and complete these sentences..s... " ..." ' ' '.~iljLlilirliilill' . .:'!!' m •• '..

enter a. ".... DADS .."'iLII. Explain.. .. . ..... _'.....' .. .side the termdnal ttJilding.. ." 0 1 ••• " •• .~"~ili~"IIj.iliil[~"'i'L~ifjill'~"""'iliLi.en 1 getto work.."..iI.' " ." " ..e . . ' ... •••• .._ ... All Pr'0911i1llilmS~ My Puic~:lJm. .s M'y lMus~t My C."". I ..".t... my compute..t... lenter mypassword.IHEilil.l·iIj..• .t..".'.... .. ' " " ' ' " " " my P'C. switch on a light .•••• . .. at work.. ••••... .wnl their computers during take off and Landi nq.•• ...tray ...~iliilllil.. " •• ".PC p"ho:toco..' START My lI)o. P'C . ..... . then complete the sentences below with the phrases In bold. See the example.s I Match the phrases in 4 to pictures a-f below......t. switch off you:t mobile ...iIi ."..'"'. '... .. ..... ' " 31 always close my emails before ] . See the example. ." . .ent: bu'Uon chorqer y. I open Outlo'o.. ....... ..ih~.'..t... .' _.t. .......iliil"liifj. 7' Q Tick . See the example. .iI.' . . .t. . ...endln'g m'Qchl:ne code laptop rM'obile password . once I switch of{ my mobilewhen I arrive at: work..w:o.. . 18 Q 'Work wlth a partner...... press control-alt-delete plug in your charger . Worlkwith a partner and say when you ciJring the entire fliqht...~"'~.. ••• '.".' ... "'.... •• ...... ••• .. . .. .." "'..".password shut down YIOUI' a. ••• " •• .J 2 W'h. J switch' on. ."..--- ---- I. ..".ompute'f My Nle~.t...culrnents ~--- -- .'. " a. .ihow you: check your emalls first thing in the morning send a text from your mobile recharge your mobile get coffee from a.pier printer start menu ." . an d s... step by step....'. ..... '_ '_ ' -' '.' ' ' '." .witch cff ilieir mobile.IJI..t. "..'..IIj.k '. ... "...II. phones ..'Ii'iliili my mobile before a meeting. •••••• " ••.machine photocopy a document.•• " a.(") the actions you do do them.' ".... "..._... ...' 6 We remind ·pass'engers that they must sh ut Read this notice from an airport departure lounge. ' ." . .t.'..rk Search • • •• " ••• " "••••• ......" •••• . .. .:.. 1] • ili"'. TIley may switch on :' eir mobiles aqain.. .'- do..my p'c. •••••• . •• 0.iliilj ili.. 'PASSWO'RD - ----.

~ .. signs a~f below to phrases 1-6. ... .•••••••• ".. iliillll.t 4 SE!:e (1)~'RO.··J·' hi m or hervou want to leave.(HI (1.. Student AJ turn to. 3 'Was:h yourhands .._ ' __ ' ':. .. 'turn to FUel 38 on. (Patricia.~IIjIII!~~~~!'I!~ a meeting with 'your boss" and ..2 .I...arran'gile' be' say ask.••• "•••• .~IIjIJIJ!I'I!~!lJI!'I!!I!!'!I'!.olck' before enterinq....!li . - "~"." . Do not en tier . Hurry IUP.. DOln:ltwolrr.fo r '~td iii rect I~y..tchl me.. .. Choose from the following' dishes ..•. ....••••..•••• ......3 Complete this advice webpage 'with verbs from the box" . ... n :5" Hamburgl :3 _ ""rii ...2". S Don't alk<. t@ll~ 1 •••".• . .••• . I Langluillg@(Il'ips" Itm. Pile 10 on page 10.....a~ed~Dubai) F'ur mlOiJfe - I !P1r.Y.·. •• hl a ny-t__n. ..".6••••••••••••••••.'. J" _' -. .. I(.oirk late.. Boillog.. .!"!_'!'!J·.. Q Work . '~ . . I '!!!'\!l ~I!!'~ ~L!' EXPRESSIONS Suggestions Emailing suqqestions COMMUNICATION The 80S bnsrc game BUSIN ESS ISSUES Buying help ENO-OF-UNIT QUIZ 2 Q W'here do you see the signs in 1 during a working day? Can you think of two more signs for your company? EY GRA AR WQ... be' s h y~ .••••..•••••.. DOI.••••."•••.'.. page 112...••••• "•••••• ". 4 Knock before entering ....2~Student B. 11 Wa. GRAMMAR 2 2 Zern conditional ' '.- (KIh...Listen to your partner's advice and guess his I her [ob...•••••..':.~iIjilj. • 4 iljillil.•••• .ent...BI(U(51!. Donot enter.:i\tbehind the line .•••••• .Ii.iJ . .. iljilj ..) 5 •••• .g now I .....".WORDS Equipment 1 EXPRESS 10 NS 1 Help Match.•• pan..na...MtV~(h~o 4 with a.. .. . w' ...6.•••• "••••• .••••.n~tw. partner..'. ilJiI.

Listen and match the conversations to the problems In 1.._ •• I. 'C-a.·p'O< n· ·s'!e-S" .. Of COUIse'[ can. IIIL ••• ..(!'lp? how to .JI~ ••• 2 3..' . L!I dO'V\lD the stralrs. Unit 041 Help and ._~" 'W' h "e·r e d"u y''.._. 5 .('11].. " 2 A.'JI U ~C''. Student B. I.....•• _L ••• ..il.~ i i ii!". ""Ii i''''·._'".. The scn:~enis frozen... .... hand with that box? . 'Go along this corridor to the lift.'_.··· ".ORDS Equipment AAMMAR and don'." •••• J b That's easy. I'm trying to can the Iift.advice 31 .'.••• . please... ith t hese '.. " ._:' 0 ·ID· uu srve m ~ a h a nidi " y.." ".e·rn? •.('1 ..•• ..._. ••• ..~! !JI!! !II! !'!!. .". -: '0. I'm new .. AMMAR 2 ze 0 condi clonal _gestions ali Ing sugge su ems vlMUNICATION 50S board game _ SINESS lSSUES g help -OF-UNIT QUIZ tk·'5 2 (((( 4·.2 ))). No problem.. u-t ..'~<!I!' .I! !.'"\.... . II !Ii I 8' I S~'U·.A B Yes.. ''''''. Excuse me ""iI l' .!..d·. 8.y·. Where are the instructions? Do youw ant a ""... """"--'". "..!! ~I! !I''!'!!!''! 'fin' "'. Student AI turn to FUe 15 on pa.'\.~.. "~. ·l . . 0. •• . . ... fir morn IPll'a(n(le'~ 6 Q W()rk 'with a partner.."."...!. th· ' _ 'e··w.. . a. ~L '•• ~I"'.!.!!'. IL . I.3 A [B. ..lIl..".-.. Excuseme. .. 5 la M····t' ·C·hi I" r' I - I ·Ie's· .L!!.. il'" ~ jI. _ '.t_ .Practise asking for help and offering help.'.. _:_" I~J .". 010 ..... (((( 4.. ... !''!!! ~I. please. .•• .~.'..' fm trying to . Go 'up to the sixth floor ( I(·I·IROM~ Key EXpr... I" '..... turn to .a.1111 -e .!..". . Do.g'e 104.••• "!.. W:-.... I don't know how to dothis. tl I.·iIi •• . !'~'! !''!''! !'~L! ~ •• I! ~.. . illml•• ...0.. .. i iiI'" i ..re " .ou ' ..iI . •• • '!I' •• _'! !''!''! !"!! ~I..you want a hand with . ~" I" _I .1ij and ~ 4 A.·...... 1 1 Look at pictures a-e.~. complete these sentences.' . That's very kind .FUe40 on page 112 ."'." ... ?' Can you gi'Vem'e a hand? Excuse me.IJ.I~! ..! !l1L!'! !IlL"! !!I !l'1! !I'~'I! !l1L~. i i... •• IL... I can't find at file from ..L •• "'..2003. and pressing delete. What are the problems? .. Straight along here. hand?' :3._ 4 Are these sentences asking for help {A)I or offering help (O)? . That's very kind.2 )))1 Listen again and.. •••'. you want a. . - E _ - R SSIONS elp: I don't know ring help: Can I h. I'm trying to find the cafeteria . ..~ '~14' ..please. . Can you . ? Yes. !I""! H.an"f .pi i ""i il'" i i'ii! i . want h .••• " ••• .A B . I c. Turnleft ill . . Yes.!! !. iIi'lii.. ._"' .' I' ._ to " 1 =3'.@ssii'[n's~liIrn~t 4) SH .. shut down my computer.. Try holding down control and alt.. •• " ••• ..

a new employee and her colleague . if you want to spend more time with yourfamtly. if you want their business. 4 Tidy your desk at the end .. it" ..Student B. if you . twenty-four hours. pa. don't want to get tired. if you d .WORDS Equipment GRAMMAR do and don't 1 1 1 Q Read this llst of tips from. stop. See the example.answer :it promptly. turn 32 . .. advice do. .gle 102. .. an swe r ~tpro m ptl. 3 This person is new. b . Which do you agree with? Which do you do? t Don't sit at your desk all day. wanta good start tomorrow. 6 Do 't forget to (III KEY GRAM AR If you see a red light.3 )))) Listen to this conversationbetween and compare your answers in 3.. successfu] business people.e 11 on to fOe 39 on page 112.What bubbles. your customers. you think she gets? Complete the speech If the telephone rings. c . speak. S Thin before rOll EXPRESSIONS Suggesti ens 2 2 Ernailinq suggestions COMMur~ICATION The 50S board game BUSINESS ISSUES Buying hB~P END-OF-UNIT QUIZ Match the tips in 1 to' situations a-f. turn to FH. EXPRESSIONS Take lots of breaks. 3 Spend 150/0 of each day think:ing.".S Q Work 'with a partner.. want to saythe flight thing. .y."" if you want to have new ideas. replly w~th~ n don't forget your user code .e ' if you f .of the day. 4 ((« 4. Student A. 2 Go home early at least once a week. • don't use the lift.

' •• ._... '" ~. .lii"'rfjL~i ."i •• ..._. II need some advice about our IElngllii.chanigesttle teacher..en]oy the'~ .' !. " 0·' n=~ o-f' '0'".08at lunchtime. • -.! !'I'l!. .Jr.._... _'..llL1..!.very expensive . reading room s..... a week?' one Wby not . small off~ce. Veilleda. these people talking to their Personnel Manager..~ ..tlriok~.. .SID S mg suggestions.t:ions anai I'ing su 9 qestio ns ~~_c_so_s_· _b(]_8_rd_g.!.es... .!. r Companies provide.!J ..The school .." ••• " •••• un _ .!''•• !'''".t''Il'1!. or two days... What abolu't .. 1'1' 4 Read thts email .. iJ.QAMMAR 2 -. ~"Id! !..!''!'!!!j'!'!! •.. "'. ' ((((4 . . Iessons . Complete these suggestions from the Personnel Manager. _ .. Good .::.__".s.. etc." •• .. . ..... he lessons take 1P~. and se. EXPR:·ESSIO:NS :2 Sug g. .. The students are absent for at least Q._..!I..... I ~.IIL..~i..o.. restaurants.. ~t"s.. .._a_m_e SINESS ISSUES 1n'J help J-OF-UNIT QUIZ 1k~3:_ 2 3 A.... or'gal1ize !Iessolns. ))).'Ii ~ . . =:!spondlng: w Try . survey from last ye'(~u' showsthat most peo ple n ke thei r bOI ssa IilIdi .~ob.t.. Wha:t problems do the people in the picture have at work? :.. ~J"'_ •• "' •• "'. ••• .' ur __...... IDear Pa. by telephone send staff to UK for traininq buy ami ulti media packa gle em!pl~oyyour own teacher E PRE:S.. ' '..of the. •• "''''.h~~ .t problems do people have! at 'world' L()ng hOIUr":S" hJ!wsalaries... .. .~ ~ iIj What about .oiHen.4 »))) Listen again.What 4 are their problems? (((( . .DRDS 1 Q Read this article.sh Ilanguag'8 tra~ning.arle~ Any iide·as?' Ciao..IE~iliof._..... ....? tet is .. J . Listen to. lit's a niglhtm.Il)i% .. fitness centres. T ....:l.! '......a.." ••• ' •••• '' ••• JI~ •• '"' •• . ? Unii~[]4! Hel'p and advice 33 .f!' hat she says?' w Try .. '" Why n()t ..Ideal 11m not sure.. il . fer th e staff So wha. L training co urse '51 _ .Wrmte a reply with suggestions from the box below. . 4 11 What about ~"..

3Haeh'ment :: with aln e~mait I " • • • lit"!. '•.co(II.' " ..~ . . tske to.~=..'..' .._. . 'I " '.-' ..' .'. ' ' II ..Take turns to throw a diice and qo to the r~glhtsquare.... Help GRAMMAR 2 Zero conditional EXPRESSIONS Su gge stions .y ~()r tlh is liKu!. .. ' •• ' •.. • ••• '·. ...e. I I I ' • '.. I ..::.. me 'whe:fe the hsve a I(at ofwo rlt Asl~ canteen is? .....QiW . .ne how to use a D'VD player.- .Q.OMMiUNICA1HO'N· ~.' • 1' II • • • • • • • • 'I I 'I I 'I 'You are not SILlr. '... " I I I " P.. . I '. " • • • • • • I " " stgrts to go down You r' col'lea..n~ fi nd the Ilift. It's nearily six and I stiU have aU these Ip.. . '.. I ''. II II a I1lol~el1ltryFlo·ad.. • This galme is about h@'~piing. -C... irh~..._.'..Vou stiU iI ma. " " .. .gue the rules 'lio. 0: Ii " " " '"" II ... .A:C·S.... .. It dio@Slnl"t work. . 00 back th ree sQlul.. . I I M'i"s:s our next y • • • • • • • • • • flUfit1l.'..-. t " " " '. :-.' ..ead.. -----. make a sU9gest~onl or offer help.' .. ':.. PC.t1'ew try to loy 'On to : your col.' '.I " " 'I '.. " " ... -. :...I I' II Iii II BUSIN ESS ISSUES Buying help END-OF-UN~T QUIZ IlExp-lailnl Ihow to :: send an.. ~-'- ..". you e:an'~t pen the o . • • • • • • • • • • • I • • • • • " " 'i. .... 1 .-_ I . : .' .eti: t'1IQ..OL I' • • I. .£.s la.:SPS: b~'~. foUlow thei nstructions. " • • '.ililfoo. Tel.m'i's. '•......hotocolP ies to mak..'.:._. '.. : for w'or'kinil) 'I 'I iholu. ghl'@ instructions.WORDS Equipmertt GRAMM'AR 1 do and don't EXPRESSiONS 1 Q Play the s"OS board. -. . .gue TeU a ..-_".. • • i. .fea. .' " I' II .' " ..rs ..o LIr first dayaJlnd 'yolU I(!a...te~VOH dOlnllt COIlA Id YOM felt[ I I I " • " where the - - - feel w'e..gue"5. square.'-"-...-. .PORT I ee E'!n'IRi.. :"!E • • .----_..--::... -.-"...Askfor he~p. I " II II . I' I . ask."'_~ .......an'orfjhelr olffic!e. • On a blue square.1 .~~~_'g~!m'~ .U.ea.. You have th'ree 11a11llie boxes to. 2 • On an SqUClIF'e!'" • On a • On a " Emaillng suggestions In square....sy.. for he~IP'.. lEt 111m M10t r.@ -- It Ii.3're's. game with a partner.~~ . very hot lind 'wind......l some... "..

rsows.. a Can you gh/@ m@ .> -.~ IIJIlIllijlllll iii." _ I..''__ r I ".• .· .'. chins 51 'I.. " .'_ '_ bers m C1m" '..'iIi iii .••. ••• Com plete these sentences. .'.6 )))) Listen to two peoplewho need helpwith a problem.••• . L' I~ '_ '":'_.•. Write a list of the jobs you do at home. a . .'••.._ . .'..2 'TION What 'is the problem'? How do they solve' the problem? Y·. Do you like them? 2 Do you pay people tohelp you with these jobs? (((( 4:.ii dea I ' ' ' R'E'spo'ndto this sentence.a .•• .'.Il.J _'II! _ •.. _ Ui.er these questions.•• ". ~I ."I.' 'y}~e"I'H 'C···I""'m'. JL -." :1" M····· "'..Ill! .' •••• '••••• '.~ . _halt do you do if YOILll need h@llp at horne l' .••.. Than ks for your hellpJ h •• " .'•• '. '..hat do you do if your computer crashes? 1- " l' b Do you "". _ ....!I' 4 I Q Do you use a company like this? Why? I Why not? liZ 3 :1.. .-!'arch -Drpri't = __ IP'. _.W" _ ..e'" of th ings a.. .L.~ 1I!'1'iI! . ill. 1 .."._" Re ad this arttcle'_ .. ltst ".• ..." . its L.ask your boss[' d '.JI. .•..t. 1I." a hane w~ththat box?' (: Why " ".1 QWo:rk 1 with a partner or in a smallgroup.W'i-"~t"..._.' ..• .••." •• . III"'I'~ Ii'l ~ ~ I 10 lill ill lUI liil II Ii I II iIl'I'IIIIi'II~ ifj'l'illll 1111 ~ I'tlill I'ilili II~ lill 4 .- I • J ' •• I.. ' ' '.'••'.'..~ orga nizes for_:.'~ II! . '. _ .

U. 1001 you want 'to wedt:for the de'liivery? air do you W8Jlit a diffen3nt model? Bsst fe1glares... . ~eJ:U:n. Please find attached our order. .e...S DIN 'W'ORIDS.'. ...tny Page 1 of 2 Attachments: 1 From: Felicia Thank you for sending the brochure. '..~nes. 311lanuary .. /'/1 ""' II QDiscuss with a partner: 11 Whatms Felicia's problem? 2 What help or advice can you give FeUcia?' Think of three suggestions ... Why not employ an assistant? COMMUNICATION Quick decisions EmaHing .·they are out Q!f stock . .-.i·ect:: Paper shredders am wtitilng to h~!n about our new' product you range for next y1e.'.U d@p'i'rtments: FlrDlm: Head o. .eas.s.'.1 cost II.1 D'ear :Fellicis" Wirt.~str-ati'on 5Iu'lb. .1 .rde'r. • ~". 01 1QI'~!O 1_ d'· .. . PI. ••••••••••• .ll'!i.. -t.shlredde'r.u:h.Decisions FOi[:..j·teml O.11 ~partm@nts halve new shredding d ~ru..W 45!4 .. 8 3 ·4 I PI@~S~note ~ha1t ii. To:: A.. .. These are for off. " '.'..1m\llery :solrry'" but W'9 don't hav!9.cn.am"..k:la~ IC(}lmpalny documents.e' 'find. See the example.2 funthe right order.8..any m.. Besr regards" Felicia i[). .plea c'e' order before I__' I~s(oun -".asefind atta!chedi the invo.ic'9Wflt'h the filna.ar Siir or IMad.€.w bro.8 coUeaglue 3Wbat paperwork do you have? 2 ~SSUES Difficu~t decisions BUSINESS END-Of-UN IT IQU'IZ Matich the words In the box tothe correspondence 1-4 on Felicla's desk.. Please fti'ndenc~os@d an Instruction manual for thesl€! rnachioes.()rre'of the executive .. pll.:: Pallplerwlorlk 1 GRAMMAR Past simple 1 : be and regular verbs Ema i ~i a collieague ng EXPRESSIONS I'm sorry.f Adlmb... en1c'llo'$led our lf1e..:J _I .. •• 1 Put the correspondence in . It -I.h referencie to your o..e'. names of other documents in. the correspondence the itn 2.chure' and price Ust 'for this 'yea.Jiril Nlovo.. " ..r" IFlo'r the special 1. . which we received yesterda y.... 1 ~ . .

.Jan Sparkes ·~·~----------~~~====~------~~~~~~I /Z lsee IC]!)~IRJOM" l'Key 'Wo:~ds.ase. ii[iJEJ - -.. II . P:/eas. enclosed cJur order for office paper.eUer memo orde« priC€! IiSit Dear Best r€gards iom very 50n~ bur I Q'm writing' ro ._.. WIth reietenc« :to .r' btf._".375 euros "'4 pAper sllrulder = ".efind endosed '.xg:reen ball-point pens ?\1l 13.. 7 WrUe the' correct email from Pellcta'sassistant.'.1 .. Work with a partner..".unit 5 . .5 Label these documents.respondence: '.2200 x red.ierJ$.d an invoice lby115 January . Find ten mistakes. .·~... . I~D ..4 peper Heaoed paper 'Quantity Dear Sir I Ma!da!ml~ Thank you fo..) 2'OO.n sparkes.. bnxbure email tax instruction manual Invoke .". . N.:.1 )))) Felicia leaves a message on her assistant's voicemail... Th'(J~'k' you for . 110 QUANTIITY 2()' PLEASE PAY WlTcHIN 4 'WEEKS 0 Item A4 shredders A4 shredders with basket TOTAL cost 2 ref..' .Decisions 37 . . Then wnte a reply by email from lbp Paper. W'hich correspondencein 2 do they comewith? • ~ .fin.'..f find attached P... ... (((( $.eml's: JI. 011i.. . .sendrnngme 201boxes :200 boxes 1 . .. ball-pointpens €5 €5 € 50 €' '75 0\\ 456 A4 paper shredder O\'V 4. ..'.-1... . IRegards best. quantity 20 OW 456 OW45S 5 1.200ft.a....54 executive paper shredder P\ V'100 black In-tray €'lSO €:2. S' For llinore pra(~i:cli~... ..aperwork: .. ".fket~· ~uliye plfiper shredder: 15fJe.5.".ew t)ils:ei1: F\imR\t - -- _~=---==--=-=-'_""'--=oo=r __ ---==-=~ __ Il..... . .'.".)olll: MessagelEl...'. .'". Com~uters ~ 16/12/2005 ==t '0 rdler: 15/12'1.elp To: SSlrit: I fa·.". lInit n5 l.. ..D" ..urO$ !\1\ 13. . Thank you for . J EY oROS.2003.r sending your lnstruction manualIPle.. Listen and look at the email and attachment below. . 16 ~ Ble' fd~ .ce Space Product Whiitle .A.

..' II. [t 7 ....---- j... .... .. 4 - (((( ..•....•. or lverel11"t. at the back of the room.. toast ..•."..• the easy to .ch" Tide of 2 pres..r l'Ulllrof~P t . . COMMUNICATJON -1 - Quick decisions Emailing a collespue BUSINESS ISSUES Difficult decisions END~DF-UNIT QUIZ 2 ((((. it WQS I wasn't IFo.. . A.." " ""..n italics on 5 the tnvitation in 1. . ...as In Rome..I ' .s the presentation interesting? Yes~it 'wa'l.. Interesting?. receive this invitation? 3 Complete this conversation with was......!~''!'!''!!'!' J L.• the breakfast? 12...t lvere..•..re you yesterd.~ .. ".•.••... It. KEY GRAM NUIR He I she / 'I You I we / they were / weren It Wa. .Jlanusz Sorry I'm late. ~..... 'b'rea'ktastlluM'...•......•...... late from Rome last night so I 10.•...' 9 ..'.. .•••. YesI'lt 4..I nvlt.• very quiet. Student B. L....eo'O's I. .. Carlos 'Carlos [anusz Wh·· 2 .-t.' '..•. How 11. 38 .' . I 1 . .....ch Q'nl '7 Mar.' ") " "..5.•.•.!!I. " ".•.. ".' ' " you there? . .....30...erie 3 ". hotel nice? "~'1 '_\.-E~. Presentatik)1rI at 8.. I... ...... I.~ntation I me.. . .. bad. One of the speakers 6 " hear him..J '. .1 5...•.•..•.RlOM" VidelTIl laUJguag:e (IIlJiIit 5 ..'!'...'.... . At the Century Hotel...\..'iestaurant I Hotel .. -._'" .'!'. ..!..•.ay? I w..•. tired..•...: The (etltury J !?... ..•. turn to FUe 50 on page 1]6." ...)cti:c@" see CIl-." '.!I."... _..." .... ..ntaJ B rea lkfast sta rts .Cllt 7. delicious!' There IS ""E~...etit1'. Carlos My Illght "Jlanusz It][3 ... bacon croiss ant s coffee cheese "co .•...~1 . .. The presentation on branding. wQ'sni. you sometimes have breakfast /lunchmeetings or presentations? Is it easy to concentraterwhy /why not? IManco Mlarketing '(onsultalnts we~colmes y011U loa Busliness.2 )))) Listen 'to Ianuse and Carlos. Underline the correct words i..'Ii!'ofl!!"I'! !'!-. at the business breakfast this morning" You know."".. '..!~"I!..+.•..ation WORDS Paperwork Emailing an order Q Do......'E~.!... . Fa ndts on Bra nods:The 8 Ira nd ingl of Eastern !E 1Im pie~ Venue..cn'~\r s Q Student A. '" sausages" orange juice. lt 1.'.- I-I _'. !"!'!'!'!'!"!!"!!''!!'!''.. Wou]d you like to. .•..• But I s".......~_ II.•.w hy 8. Ian UlSZ.".•. turn to File 12 on page 103... .•.. . and the traditional breakfast 14..•..•.s peekers: Mia i~kea rnd Mkhae~' Bmndt 4 I'n1 sorrYt I'll ....•.••.D}TV'I ay...2 )))) Listen again and check your answers. Where we. .9: l~. 'I _ '.. Traditional I (on tine'..•.•.."..

in) 9 for breakfast..••.(s) past s~mlpl~. lEV O. We (decwde) Pieters.. Q Work.ay before speaker.the title' of lAe pr(1se'niatiol1....• preifd.e discussies) decide(s) inv.ear and he was too busy" IBut ~ C'onfir:1Il ... on ·the manag'e'ment guru. at our me!et'ing 'the d.•. .turn to File 41 on page 112..i but they I(no.? Yes we did I No/we didn'~t..@!hotel " •.ct. .. next " .de? 'We decided to (Jr-gl(lnize a pu!sentO'tton.3 )))) KEV GR'AMMAR D'id you discuss your ideo: at the meeting.or CalL 'j{oI. 3 They / suggest I menu? 4 What I you I decide? 9 ((((5.•" .. OrgaltiZ(l P()Werp'flliri.. II (invite) 4.•" .. a . We (discuss) 2 .cisions 39 l ." (emla~~I) 5 J 3 " . turn to File 16 on page 104..•.... ((( 5. Unil0511J...t I want) ' another business b~eakfastSome guests at 'th.RAMMAR present srnmpll.. ... Q Student A..ite. ~'m ... Whot did youdec.away next week Can you org.. ~astt~me becausa th"ey {wait) 10 ". 1..•.. and the. Student B. "..•. h!m last month and he {ag'!r9. .with a partner. (compla. Ron him ~asty..e/Congress lJecirLe o« blflntl I Anyway..ardz@lit? P~otr Piotr calls Lydia about the business breakfast.an) 7. .••.e' disoJssed decided invited don': I doesn't 'want didn't wan:t IV IJO~: H~Lydia Sorry you (not / be) yest!erday.I) what Lydia did on the "To dot list in 6..4 )))) 10 .Look at the Key Grammar box.••. . Then complete the email below.•. .. Write the verbs In brackets in the past smmpl€' . 1 .....Ask and answer questions about the conversation in 7. Tick (. .' " the Century Hote. (c. the next business brealkfast ..e) 6..2 Ron Peters I confirm I title? When! you I call I them? Listen and check..

5 »)) Listento the conversations in 1" Tick (... ll'l~~: . That would be qood. get (((( )))) Listen again. 3 1(( 5. reallysorry. $ 2 Listen again and repeat the €xp.. •• see ([)\"IRO"t. vie ry SOIrIFy. What do the people promise? 5..ith the main stress .t'1i. Deride what the people say in the pictures inl. it's OIK. so sony. . the table below. 2 ~~--~ Q Work with a partner. .really.~~~~~-- c.ressions. '--------- Fo'r Mar'! Ipralctio@'" ley E~p~essio:nJs!r 5 Ullilit _ _j I 4 ItU send you I/H pay for .6 )))) Listen to the apologtze' expressions in 3.. a..I') the expressions you hear In PROMISE ACTIOIN ~!I'Icheck. $ 1 'Underline the word w. APOLOGIZE I'm l'm IIJ m 111'ml sorry. 1'1'11 be ' _'uy REPLY~---~ No ...5 S I ((((.WDRDS Paperwork Emsiling an order GRAMMAR Past simple 1 : be and 1 Q Look at these picturesv Do you find yourself in these situations? regular verbs Emalling a colleaque COMMUNICATION Quick decisions EmaiHng a colleague BUSINESS ISSUES Difficult decisions ENO-OF-UNIT QUIZ ... . iDon"t worry.Uf=Ai~.

..JJc:Jar ZO'b..ol(. Ii&biL 'THA:T'S 'f2.6 Q Work with a partner. promise action" and reply . Apologize to Student A for the mistakes and promise action...~'s .s m ~ .EPOrz...-_ ----------- Delivery note 6 b'D'){'~'S :5 b. Read the order form and delivery note below.. -- -...s 'ZIO'b'..t!. Student B}yOIU are the supplier. Call Student B and tell him I her what mistakes are in the deltvery.. • I~I •• ..o~. T'! IM·Y 7 a partner.ylou are the customer.~ • Ouantity 5 boxes ..5 boxes :..~··1 . c o' n'" t::. ••• . 'Order form . Apologize. 'A ·c ("10' ... I. Q Work with . Role-play the conversations In the pictures below . date . - - Item Filter coffee Hot chocolate Received.O'~'~..~ . Student A..oV.

t.se~' re...•.. 5 6 tomorrow . •• II ""'. explain. turn to File 19 on page 105...••• . "... Y. Compl€tl€ this email to Sue. make changes.'Ii "".• tJu2 wrong c0mjJrl.t.•.DlJ-t cax ~ 2 -e a-e a.•.'. 5.".rhe. Q Student A.......he:fck"'le.•••'.• ""..Ae.re.. Froln 8 eV'er~~ ' '.• .att..... QWith your partner..•.) .. '" ..l~r .WORDS Paperwork Emai.. Now decide who doeswhat on theTo do' list. Student B. . We hope you feel~better now. '' ~ b..':_ verfrf rAe mexU. J .. . 6.. (((( )))) Listen to Sue's telephone messages.. Ple45Je collect '...•••• ''' =v=» r.cA) ... ..•.. fhe." ~Aeia ~O.e Caps for P:irrUJlj..Kett l.. This Is to let you know what happened when you were away. .lt. ••• .••••• ..ht211l 5 "..7 diri caUe.. You 'must do her tasks today..•.ling an order IfOCUS. on page lOS.Ii ".'•....aJtd ... turn to File IS... You and your partner work for a printing company. (_ € s: e.d....:5aY"e 1 .. 42 .J -the.a... " '. ~ • . turn to File 33 on page 110.. 00 ~ 10___ !II' • . He..r ~o ilHIli ~...' ' toda?J... 9 . is off sick.lj de.' ' " ' =» '.1s Difficult decisions END-Of-UNIT QU IZ For tA.. Student B. Sue..' It..lrve. ttt: ..A. -H-'~S I -_ue. turn to FUe ·44on page 113.OIMIMUNIICATUJiN 1 2 GRAMMAR Past simple 1 : be and colleagues are away from the office? 'Can you manage without them? Do you share tasks? YIOUI Q What happens 'when regular verbs Email~ng a colleague EXPRESSIONS I'm sorry." • .g to 7 . Student A.. [..e c/'e{.:SUzara:xt_) .' EPlJad anna Plrru..u1"' Th'Btj It! fr iltt the"fll again 4. '••••'. 'N'dte a 'To do' list together.anna.•.::so k~ E lDert 's . Complete the notes below.•. Work with a partner.Dur colleague. or add new tasks! to your "Io dol list from 3.. ~'''''Ii ".. Tell her what you did for her 7 today. ..u xc. "....1t tLme_)l . ...r skntddLf'S .' '.. OIN C. __ ii.....wrott'3 pape. q Now 4 discuss Sue'smessages with your partner.ftY IflJtJ Ott t. jI" ~. Work with a partner.

.

. ..S Making conversation . Now one business offers special lunchtime activities..' says one employee.3 4 Q Work with a partner.. W'e' slt in the sun. 11 Match pictures a-d to paragraphs 1-4..An office worker had lunch at this cafe table.·. 'Now vse swim and then have a salad and ~ ark~in gwat. 2 m.. 2: Label the pictureswith the underlined words in the text. game at i o eat Ou-1 2...work is great!' ..' 3 Free swimming: 'In the past. Adv81~bs of frequency Past simple 2: Irregu lar verbs EXPRESSlON.After lunch.. 2 COMMUNICATION The cafe conversation BUSINESS ISSUES The business lunch END-Or-UN IT QUIZ Read this article. and drink white w~ne.. eat sushi.s. ).°/o of office workers ln the UK never take a lunch break.0 rnlnutes of yoga and a bowl of SOllP in the company garden: 'You feel reallv healthy in the afternoon. Companies cornplaln that employees are tired in the afternoon. lunch was a beer at the pub.Socializing GRAMMAR GRAMMAR 1 2 1 Q Do you take a long lunch break? Where do you usually eat? company cafeteria a cafe a restaurant at your desk at home other . They have a sandwich at their desk.1 .e·r ~' 4 Take a boat on the' river: 'It costs £2··50. Do you like the food in 'the article?' What do you eat for lunch? q Look 1 at the picture on page 45 . What did he order? 2 Is the bill correct? 44 ....

TAKE-A-BITE EAT'IN TAKE OUT Cheese and prosciutto ham in clabatra bread 6. Listen and answer these questions.90 5 6 (((( .I I.3 ))Y Match the words in this table" Then listen and repeat.te ...... Student A..M.1 have ".70 6 • 10 Soup of the day W'ine (by the glass) 5..1 6 ))) Listen to another customer in the cafe. reqular white? EV WORDS . '" "Ii ii"""'~i'''' I table . 1"1.~. from the box. Student B. What does she order?' ((((6..derinq: Can' I have. 6. the customer (Ie) or the 'waiter {VV)? See the example..20 t 2)0 Regular: 2!50 Large: 2. QWork Look at the cafe table in 4.k in fake out bUI menu serviette tip .. sentences. bill tip menu 9 (((( ))) The customer finishes her lunch. l!j..' see I( D-IRO.oO Bottled water (sipatrkling or stil'l) Coffee tSO Regular: 2 SO Large: 3..".' •. 7 8 with a partner.0 J.. 6 Takea seat Any'..U·nde..? r l'd like. 6 sparklinq tea black drink rnn red or white? -{'II?' Sci ... j. For rna re IPira'd~~Il!. eat /.. . . you are the waiter.andwich: / saiad.2.. Then change roles..r.'..arg'e?' coffee? take out? K.@y W(nds~un iit 6. t I.1 ))) Listen agatn.od: cheese ham' :salad sandwich soup' sushi coftele block / white regular / large suqar water sparkling I stili wine red I whi. Who says. the . the correct words in itaUcs. 2rn have the s. 1 Woullidyou like to pay/ order] . eat in I d'rin. r ." rink] d ~'I~ . J 4 I'd like some spark'ung I stUI water 5 Is that to eat in / take out? .. .2 1 2 What does she ask for? How does she ask for them? :3 4 What coffee does she order? Whafsthe final bUI?' 10 (((( .50 3..-. Practise a conversation at the cafe... Label the items with words. . .rline. you are a customer...hing "to".

. 6 4 He ".4 3 ENO-OF-UN ' IT QUIZ .. Use the phrases from S.... out with her new friends. . Complete the sentences below with words from the box. 1 eat out a at home I fun lout 2 be b TV ....""..'... ' in.. ... See the examples. Match 1-6 to a-f to make phrases. See the example .""..." comes home at weekends .. and words from the box in 3 to ask and answer questions...RAMM R Adverb come'S AIFTER be: She is "... . ... J always cook at home.. She c. 6 cook QWork 6 Q Work with a partner. She's . Adverb comes BiEF·OIREll! other verbs: We oftent.alk. . ailiways (((( )))) Listen to this conversation 6. she's .. . a 5 with a partner. sometimes don't often never -_ 3 4 5 We talk these days.".. . ..... " .m'es.. .o..c at restaurants 3 play d dlnncr 4 go Swatch e to the cinema f golf I tennis I football.. . When I call her. never 0% 50% 10. etc .at home.... t if we're not busy..... Which topics do you like to discuss with friends J colleagues? spclrt: food fa • I work 2 travel restaurants between two colleagues..eve"..llc. IBNo/ . . ..0% KEY &.horne . W'hen do they meet? Where do you think they are? Which topic inl do they discuss? (((( 16. Do you go to visit htm? .... See the example . .4 )))) Listen again. A 1 DO' you eat out at restaurants? J never eat ou: at restaurants..WORDS 1 GRAMMAR 2 Past simple 2: Ir'regular verbs EXPRESSIONS Making conversation COMMUNICATION The cafe conversation game BUSINESS 'SSUES The business lunch Q Look at the topics below. Now place the: words from the box in 3 on the line below.. . . We don't otten to.

n had Sunday lunch. I did the shopping.(_e..". QWorkwUh a partner..liv€-for-the·ofiI1omSIrilt..or Im~e p. I washed an elephant..1 Q Read this webpage. ' ? Change your answer this Monday. B How did you go there? J flew from Paris. 4 Wdte three sentences about.. Read your sentences to each other.'..e'gul~"a~ verbs: I do ] did go I 'went have I had 3."... See the examples IINI F II N ITIVE get PAST S~MIP lE do ij~. I got up late".. .. and made a minion .' When do you say.. 'Great' Iwas James Bond.oont.. ~l4. answer questions" 'Guess which of your partner's sentences is false .. Ask and. A Unit 06....." ...". "".'I.. Charles de Gaulle.". Click below and order your experience today...Viid. your weekend.r.·· Do you hate the Monday morning question. A s see f. 2 Complete this table with irregular verbs from the webpage InI.."""".com ersation live-tor the m:ome}Jt.iN:tJiU'$ CD-R(]IMI. ul:it Ei lwe. " had went take make KEY GRA.".M JlR Past simple irr... Two sentience'S are true. I took a rocket to the moon. See the example..el larnglua~e Clips. "How was your weekend?" Is your answer always the same'lFtne.'..nt to New Yark./ Sooia~lizung 47 . What is it for? hUp::lfW"llllW. I did a parachute jump. and one sentence ms false.... ".... I went to bed early..

. '0K. Thanks. Mlak~ngllclonr~erset. Respond. get have see game QUIZ 1 3 Complete the pink speech bubbles. IB A Ask about flight. Practise this conversation.. B Respond.or :see ((l.. A W@]come your visitor. A beer.. please.ye.5 )))") Listen and check your answers to 2 and 3.ness lunch END-OF=UNIT Complete' the blue speech bubbles in thepictures below with words from the box. :S. Yes. :in 2 with phrases from the box. 4 S {(((6".jcm GRAMMAR GRAMMAR 1 2 Adverbs of fi"'equency Past simple 2: Irregular verbs 1 Q Where do you meet clients or colleagues? In your office?' In a bar or a restaurant? 2 COMMUNfCATION The cafe conversation BUSINESS ISSUES The bus.RQM~ I K.WORDS Eat in or take out? F'OC:U:S ON' IEXPRESSIONIS.ey E){p[l@lsshlIIi1lS~ un~t6 1 lUI re plracUce.. 48 . lrs great to be here. Fine thanks . Thanks very much. . Q Wor'k with a partner. B Respond. A Offer a drink. B Respond.S F. A Offer a chair.

.' '. I'm sorry] missed itt.in. B 1 2 :3 Re.·...uy? That's n «e.. See you next monti: Oh not R'efJ. Why did you change? .. 10 Respond to these sentences. Practise saying the sentences and to continue the conversations.. .turn to _ File 20 on page 105. turn to F'He45 on page 114.. . Student B. seat It's: g.. 1Q. had ani interesting meeti ng last week . Nice :to see you aga..(J can I gety..d golf on Sattu~day.What rll get this. See the example.. I p'la:ye... What questions can example. lwent to the cinema last night... ... 5_.. • • I was on holiday We. '.". . and 1broke my meg. last week. department different now. A. " ' .. ..6 Q You hear these sentences in a bar. '-' . I made five hundred dollars at the weekend.... Student A. .. YOUf (((( 6 ))) Listen and compare with the conversations you made fun 7. I did a parachute lump last week. . Did you go somewhere nice)..ou.6 Listen again and write the missing words.•.". ' " '9 " .... at 4 S 11'1 partner .? Unit (nSf Social~2ling 49 .2 sation:Bye...n:t department now. My flight was late.. ] played golf on Saturday .... Q Work with ESS 0 S ersation~H(J'Ve . did you change? BWhy you ask? See the o • I work fora l'm so III sorry l'm (ate. questions. )Y 1 2 3 4 .. '. took the bus.r:eat to be here. . Let me get you a drink.. ' . Try 7 8 Q Work with a partner...Practise conversations inthe bar.·· .ally? / Thafs nice.. ((((6. . ...... A 1 work for a CUffere. Choose a response from 9. Ewant to go there on Saturday. • ~had a 9 reat mea l lasr nig ht. . ." ..

The host... Work towards the inside of the coffee cup. is red. you are the waiter . __ I_N_ES_S_' ••_IS~S~U~E The busi ness lunch ENID-OF-UNIT QUIIZ Start on the outside ot the circle.~ 1 . Student A" you are the host.WDRDS Eat in or take out? r GRAMMIA. try to continue the conversation. Practise conversations in a cafe.words and II r' ~. and. __ ~G~RA~M~"'~M~A~R_2verbs __ ~~~ Past simple 2~:lrraqular E)(. -The vlsitorls blue.arklillg 2 so I Change roles. Wh'en you reach the middle. - . Donl't forqetto pay the bi!~11 . Choose.and say good bye I!.tR' 1 Adverbs uf frequenev ' 1 Q Work in groups of three. Student B. _ ~l_-_~_B_U _ s_- .. Student C. • Thewaiter is green. s_. you' are the visitor. start the conversation again. lalge red white sp .PRESSIDNS Maki 119 conversation phrases in the coffee cup.

to the conference last year.~ill'?.... '¥ou don'twant the visitor towait for y..but often the host pay:s ... .y the b.:.Z · e extra word . -4 Afte'rthe lunch.. ..ou ~!~ 3 Sometimes you dijyide the bi~ll...·S:UES:: 'l1h. ~. !J!''!''! !'''\!' at restau rants .. l·S~··:·F· '. Discuss 'safe' topics Uk!etra...iI i . . 3 Respond to these sentences..U..l ..only an hour or less ~n others ......~. .E'S· ~. 3 Q Discuss witb a partner: 11 Are Ups 1-4 true in YOUI country?' Look at tip 5. . '" How long is.~.U. SICl nl d' C'h' ....7 1 2 What three mistakes did Jenny make? Listen again and check...·.A and lB. or mora hours in some countries. a .at list of other 'safe' topics.'co "..t0' .7))) Listen to this conversation in 1 Why did Jenny mvite Rudl? at restaurant. <at wOlJld you ili:kea tea o.. dlb . 2 What do they order? these Ups for business munches. .. I! .. The computers have a virusl eat out go watch at home 1V be I had ilunchw~th Match the words ln .+!. your country? Do you have tips for other countries? DUI..-_ . ~Ifyou are the host. " i . uidn'twent 0 1 .a .•• .. arrive: on time..r coff@e? a b A 8. .~ I":"..rt. it's a good idea to s'end an ema~111 letter of thanks or to! the host. . hJnch 1 (((( 6. and .r.L ••• ''!I'.!ibus. Make social conversation.. --- -- --- c Hi .aJ.""'''! . ! ···T·Ip. 5 Don't . . -WI I .E S 5 L.11 eaglue-7 . ~.ay golllf. a business lunch in your country? . ::0 you ..R 8. P'ete'r today.fOCUS ONI BUS~NIESS: U).! . '~'y'e '. 2 (((( ))) Read 6....S 'I:N..o... to the cinema .t...iness.!I~'~ ~ '!"!!' ~ ~'!'! !!!'~I!!..ceto ~see you a9 al n. ..t"r.on~ydiscuss business.' go'o .erto ·cc p.veL [Remember' that some natienalities don't often discuss famUy or personal ute. N O -. .6 Lunch can last two.t. Make ." .2 3.~ .I!'! !.scf 0 F" a..D'Oyou have other tips for 'eating out in. 4 never don't often pl.: . - Allways swlrch o·ff Y'O'ilr moblle phone at the restaurant. 2.

" " room. 7.. .' ' to the 3 ]goItMax. It's my favourite place for thinking. relax on the stairs.. including th.. and Sonia have a meeting in the DIalW a line on the plan below to show where igor goes. . Then complete these sentences.. " 2 (((( '1 )))) Listen to three conversations in different areas of (3" company.. 's new headquarters in Boston .. .... th. the mailroom. . Read this article and answerthe questions. . This 1.Al~ the other areas are next to the stairs. 'The stairs are light and colourful with photographs and paintings on the walls.. Do you always take the lift? Why not take the stairs for a change? ENO-OF-UN IT QUIZ It's good exercise and stairs are a great place for new ideas and meeting people.and conference rooms.. '1' Why do companies want employees to use the stairs? Q 1 of place 2 3 What areas in the workplace does the textmention? Where do people meet and talk in your workplace? EXPRESSIONS -------------------GRAMMAR 2 Prepositions of movement Emailing directions COMMUNICATION The 80 mpany vi sit game BUSINESS ISSUES The perfect workplace Showing the visitor round Stirs ove iddle to the ..S why' the stairs are in the middle at Bain & Co.e cafeteria. 'I can. 11 Igor arrives at " ".. As one employee says...2 Igor and Max take the . " floor. Hft conference room SE!COND IFLOOR S2 .Workpllaces 1 GRAMMA_R Pre position _ 51 Work with a partner.e reception desk.

.Im Karl Teschner Assistant ..... of design... 4. Please send a techn lclan as. ...M iit 1 V WORDS ssponsibilities: :e.on Unit 07 I Wonkplaces 53 . b 0( 3. SICD-~!oM.. 'pra..' ".elr .e r:ecepti.' ..azarro --- Secretary~ . Match the departments to the emails and complete the senders' job titles...m lifts offic.... Match 1-4 to.' ".. D'epalrt m e rlt ..".--------. M ...---...' . soon as possl ble.. Ask and answer three more questions about the 6 Q Work people in the ernails.....a 11[. ... ".gl An9th. a to 2 Sonia is responsible...... . d make sentences......a Rlxor .5. ----.' . ". in? What are you responsible for? 'JeU your partner about your job. a-d 7 1 Max works . IIwould like to orqanlze Engliis...---... U....CI[~e 7 Q What department do you work.s~n.partments: orkplace areas: be in cnorqe of be responside tor deal with A.... 4 Igor is in charge .~ - Jiim[ Bierman ... ------------. 1M a91€It air! .........". w'~thinthe next 7 days.-. 36.1)))) Listen again....'g ...e n9'W broch Uf'6S readytor the frankfurt conference? . ------....a..(counts M'orketing Personnel Produaio« caieterio Pur-rnasi g n amierence Sales roo..... .---------4 ----------------.. 'sales and Marketing Personnel Accounts .-- ------ : Son la l...... for accounts.... . in Sales and Marketing.. lwoud like to order three more computers and printers ..eve...... " Who works in Personnel? 2 Who deals with payments? 3 Who is responsible for ordering office cqntpment? 4 Who is in charge of the factory?' with a partner.. .' "".. Diego Castafio 1 ..... PUl[rcha. .. ....3 (((( .1h lessons agamn thls 'Year~ Can we' arranqe a 111....ctke\l' see ~or' Al.. Sonia deals..'.i' _ !I[.-.' . wrth payments."..... We have at problem wiith the lI1ew ml.--- Please pay iinvoiioe no. ..... K@iY· Words.---.' .aeh~r'letry........ IMlariage'r S Answer these questions about the' emails in 4...i test? VatneSS..De partm ent .------------.

'!'!!~II~!~.. eft... .'_' _• .ii .lijl.!i~I!!I'!"!'!'. L'l~_.. .!! . . · vou cli rk .t.·"ut "'" 'L'-.1f __ _'.'. "_".. 1 I .. ' ". 5 1/ Q Work with a partner.. Max and Sonia.. '11 'The Ufts. )))) the right.....the top"..1 . H.. " .s for? u '. . " ..~!J'!I!.. Listen again..' 0 th··· .above I below bt2twe~n next to in tne m#idle ~~~~~II~rl~~~~~ ~~~~~I I I~ 111. tho e.--'. Production is below Personnel... e left -W· 'hnt<!c' .2 »))) Igor describes the' new companywebsite to...II..ililli .'. 1L .lJlea .'c..lrl~. -.1 '. . The cafeteria is on the second floor. n ••••• '••••• J -' I~--~~/ 1 KEY ORA"MlnIIAR on' the left / rig.. ~. on the left... _ I'.€'[office is above the reception area...!'!"!~II!!...-. 1"(' "~ . Prepositions of movement Email i n g d irection s COMMUN~CATION The company vjs~t game o BUSINESS ISSUES The perfect workplace ENO-OF-UNIT QUIZ :A~ut:_ P What's new? ~ Tour Products Contact us . -1- .2 4 This department deals with trainlng. . .. . 'we-bsite?Whatpictures does it have on its What buttons does the homepage have'? Showing the visitor round 2 I ((((7.U an d ·.'..'.'I!!!.' iIl'iil .... ' .". ••• _" '_JL ••• _ '_ '_ JL it!lililLilil. .ilil ••• . Then label the departments and areas on the office plan.".-.. J~"! . 2 I like the picture ..i!I..3 (((( 7.~ Products and Q '--.' erpagesj! you C Ie on..--' r-i.'.liiMiil"'i.__ "..1..hr a't . 3 S.Student B.. ·b··· tt ..': .WORDS Workp~aces Departments 1 Q Does homepage? your company have a. ..onta. i -~ t I "] 4 Read these sentences." __ !j.'.. Student 1feceiPtion a.D1I..... Listen and GRAMMAR 2 number the parts of this pag'!ein the order you hear them.:... _. iiilli~I.'..) ~'~""Ir. ....~ .!.!'!'I!!. A1 turn to File 2] on page' 10. ' the bottom a visitor can contact you. next to the conference room.UI __ ~ -...... . ... to File 46 on :page 114 . " . and on the right.c:·-t.. the middle...• iMiibr..+. Severine works in Accounts... Wh·a···It's that button WlLat'{' Wl.~I"''''.2... I 1! Tbe company logo is . turn 54 . ". Now complete these sentience'S.. ~'~I""'.K. ' '. 1 I . .. are in the middle of every floor . 1.' . '..the top I haltom . . .. __ U~J .·c 4 5 6 ' Ab'-IO.... .. ..~I!!!!I+......~!!~! th ..0 .3 1}o go t '.....: ~ "L VJD1l1ll .6..uons .i .' --. ." ."'. " ' . '..Tt is below the conference room .!~.' .

~MAR 1 := =.. Are you in charge of it? s~e' (EI'-IOM~ IFor molJ'e . the: host (H)... S I (((( .". Could you sign in. 3 'This is the production an~a. ..a a.. -4 Where's your office? '... "." 3 4 a Sorry. (a-d).employees.. Notice how some words are 7 1 2: 3.. answers to 2.. 5 There are over one hundred . " . Hers in charge of Sales..4 )))) Listen to these sentences.a. .. 2. ... places =::artments =~.. the visitor's sentences.. Letts take a look at the websrte.7 Letts take a look round 'the building ..oe:1 Key EK.".:!Dsitions of movement :: 'JiUNICATION -= company visit game ISSUES This Is Just the reception area..3 Continue 1 2 'lUke the building.a. Is H new? linked. . She's mn charge of Production .. please 7' . 4 6 Now repeat the sentences fromS. or the visitor (V)'? See the-example.:: ~ertect workplace =_~ NESS 1 Read these expressions. (((( )))) Listen and compare your 7. Walit. Link the words that are marked. I have an urgent message I'm in my car. This is a bl. 11 This is Oltvla Gonzalez. See the example.. Who says them. (1~4) with a question "."'" 2 3 4 Q Respond to the sentences in 1.. place to park? Can ill: 'make a quick can? It looks very modern.Qffh:'e. H.ressi:olns" nli~ I '1 b :c d Is there a.s .. "".. 6 I have an appointment with Jim Berman.--.ralcti. Could you s'ign :107' Here's heJL. . JS A = &~Dsitions of place ~=~:.g department. until you see mly O'ffice~ ..:4. ThiUs JIm. 5 Would you mike at coffee before we start? . " . 7 HJut the top. . the receptionist (R)..:onsibilitie... 6 She works in Accounts. a.

This is. Have short conversations using these prompts.. Receptio-iist: ask for visitor's name -....7 V~is itor: say who you want to see: I Work with a partner. ters tose a look"..er to show visito. Tnere ore / is.? / Ate' tnere any . Is there Q' 'That 'would be nice I gre. .? S6 . " .. Wn'e re is I are .7 I have an appointment with .cl t. then ask a question KEY EXPRESSIONS Host: V~sitor: uere's ...' . Would you like . Visitor: gl~ve name and company !Receptionist:: ask . .. ..'. VIsitor to sIgn In \ Host: introduce you rself to VIIS itor Host: offe r coffee Visitor: respond Host: of(..arou nd yo U IF offi ce Host: show visitor Visitor: say somethinq about the offi'ce. ? A..re you responsible for / in charge of .'.

Toilets I PUlrchals. P'AIN·· ~TS·· 1-_ I '~.. . Best riegards Unit 07 I Wori:p. - out .. I. for a p.. Guess which places your partner gives directions to. '' ••• II! '7:0· mt g". Take turns to give directions from where reception the cafeteria the toilets .7.. 1 _ ....oI!'' •• i''' ••• '''' the' corridor" You go . of here an·d 2 . are now. to Purchasing. Complete this..•••• ''"' •• ~I'''. page 120. Practise showing each other round.. - lifts Conference roolml .". h·· ill o···'te-I-I '.'_':. I. The conference room is next to the lifts.' Your notel is.' •••• '''!!!!!!!!i¥.t.. __ •••• ''II •• !~''''l:i ' t- • - .ltil.. 3 ((((7.. . '..RDS places 1 positions of place RESSIONS Q Wor. OK? 4 . This is the second floor of the Head Office of Whitley's Paints.your favourite cafe .Go .a tabll. III. .6))) Where does the visitorwant . ..o~·he t l'ID._ _ ~ to -the··restaurant '..._' .!tl..e at '!' •• aa .:__. II booked .. .._ _"':"_.~-OF-UNIT QUIZ 2 a(e . . " " . tomorrow..your car .. K£Y GRAI _ Tum '.I its In the conference room for a meeting.. Give directions from the hotel to the restaurant..•. . to any of the places below.. He wants to go somewhere. 0··· . the Hfts..laces S '7 .the bank .the lilts or stairs you..'ii ••• " •• !!!fIlEltilit-"''' ••• '' •• !!!!' left.. et . _ I'..... 3 .. email to a visitor 'to your town..iI ••• . ••• ' "''!''!!!!!~. . See the example... ..iI''''!II __ •• II''" ••• ~'''''I!~i1'!I.!iI .' .'0. • • •• 'II!!!~of'ltl~.."..k with a partner.5 ..ml.to along past up/down I For more an prepositions 4 of movement see Languag'B referenee. .. you tomorrow..." to go? Listen and check. I.ofilii~..:. You g. ~-..~SINESS ISSUES ~oertect workplace .•• ".i'n'l Sides alnd Marketingl '" - company visit game Cafeteria - - .a cinema I theatre 5 Think of a hotel and a restaurant In your town.". g.... '."'¥!!'!"''IloJ!.t.__ I '~!!!!!iI-"'( •• . I Q Work with a partner. I'll iii See..5)))) A visitor .the train station _.... The Purchasing Department is your right} and it's 6 ".. WHITLEY'S . Listen and complete the directions . left right out oi /In..

. HEADS ~ mCH/'f. Pr. reception ~ 4 58 .. . '90 down one square. yOUI speak. 'from . 'Tihan.spositions of movement Emailjng d irecti ons '.' Thewi nnsr a rrives on the FIINISHI sq U'aJ fl€ first. GRAMMAR Preposltlcns 1 of place EXPRESSIONS Showing the visitor round GRAMMAR 2 • IB. (. c:om. Ask· to makea phone (aU" & department.11 s(. 'S. to.For example..s to 111). You are a visitor at your partner's company.ar'king 5 Say hello to your host.8 • When the square Is the stairs. Ask abllout you r host's AS. 15 about th. You r partner replles.panly. Sa. (For example.k your host and say 'go'odbye. to.WORDS WorkpLaces Departments Responsi bi Iities Q Work with a partner. loss a coln. 14 s. at the company~ GIO Intr'loduce' you rself.egin ani the START square. • TAilS ~ move 2 squares.Ask for directions to the toilets.lk about your host's responsl bi ~ ities.oml·elhing about ' the bu iIding.1iuar.e. 3).ething .y 3 Ask about p.ay som.e size of the. • 'On each square. from 6. The perfect workplac. -When BUSI'NESS ISSUES the' square is a ilifti go up one square. 18 Ask for dlre'ctions to the reception 1& area.

1 Wbilch places does the writer suggest for flowers and plants a t work? 2... .nd the names ' I 1!. OJ your I where's I office ? b department l do I you I which lin I work 1 1(... lUI.j _. Make a list or draw a..rQr~. .• _..·l Z:·:. I LU(E ..o~·:·It)bUtti.t'ilers and plants are good for the workplace. With plants and flowers in the office.. I .end :he believes flowers and plants in the office 'help you solve problems.... - '"2 company visit game .. '.MMAR 1 =-~Pos~tilOn8 of place 1 Q Do you have flowers and plants in 'your workplace? Why'?Wby not? = 2 PRESSiONS Read this article...~ 10.....r ( h..F-U IT IIUll .ok I take I round I buildinq I the I let's..3 :~. rkplaces 'eosrtments = espnnsibi lities 3=.:. si'gllnI the l book I please l cou ld I you I ii n .:~!. Dr Roger Ulrich of 'Texas ..s.C-j. . .Ingthe visitor round ~='-'il\J1MAR ~ spnsitions 'Why are flowers and plants good for' business? 21 of movement := .... ': :.Ii"~ 'ClI... J. ~-: ~'.a'iing directiofls :::::::: MUN~CATlDN ..t:~. plan..DRDS .... What things do 'you like in your workplace?' What don'tyou like? Complete this table and compare with your partner.i1 I _~.". ". : l'rn the responsible for Sales."..ou I DON'T LIKE ~. above right lJI P :OfTlect the mlstske in each sentence. 4 Mlatch the opposites In A and :8 . B below' . I I' . ~ "C. .·.[~M.&M University watched people in their workplace for eight months.. i~:~~:~~.. ~ Women find solutions which are more creative.the meeting room? Flowers and plants are good for your employees and good for your business! 3 QWork with a partner... on y()ur desk.~ '-~~~- . or in. 4 Q 'What's YOUI perfect workplace? Work with a partner. d there I a I area I is I smoking l' e a /lIo..~·O~"quN~:r:t...o::"i. A top bottom left down They're in charqe for machinery . Use the 3 Q-Ie.BU::HINI:.... me:n produce 15'0/0 more ideas.. So why not p~ut a vase of flowers or a plant next to reception.'. Flowers in the workplace good for businessl A new study by Texas A&MUn:iversi1ty shows that ~N-D-. The perfe~~workpl~ce ... She deals about deslqn. Present it to the class .~~~L~:·.1 the' areas or departments. n 9 Put these words in the right order. 0···.... s ..... flO. ._.A..

' •• ' •• . .i..' at ". " ..' •• . .....~.tlii. .!I." .c In 1 '" . ".. Marla: .. w.? Present --I WORDS 2 Describing people EXPRESSiONS 1 Voicemail Emailill1g messages EXPRESSIONS Checking 2 3 (((( .I• .a.I•• . .t the arrivals '9'a'[:8'.i ))) Listen to these conversations. "".a.lIii". ..t....~~"~'I!~.0.' .... .' ..I!I'. I l . i ....... !~!IfI!.. 8 Alison: long... .. "" ...a!gr. hair: '\1\ lea.1 d very e ..... . dark." ' . ... . Kh. "" . .OJ •• .".ons of the people'. .... ...ee'ing 11:0 meet me next W8'8..'' .ill •• .lii. / gloss..t.. "' ' ." "..~I!!I"!!I"I..ears a .. I II am on flight FRD 324 .aiilr~I usuanv w'ear "...t. .lt'''i!l..arri~vitngl 101. hair: quite . I look forward ~o seeiing you a.i'''iri1.' thirty. vVhat question do you hear in each s conversation? What .es / a suit" long / short - 60 . john: . .. I 6 Thanlk yOU! tor . . . ".'. : ~ ."i. .!!I"Il!l"I!I'..". You are: meeting someone you do not know at an airport Complete this email.. iii ~!'I'!!I'I!I'i!l'.or black.. II alml In mlY ". Which people can you name in the picture? Q 'Work 'with a partner.Colleagues 1 GRAMMAR Present continuous 1 : Q When do you have to describe' peoplev Why? (((( . Describe the other people in the picture.3.rs. U Il . he I she '..t.k. height: short.1 »))) Listen again and complete these descrip . 115 .ii!l.." quite I very with " " h.. COMMUNICATION The voicerneil game BUSINESS ISSUES A family business ENO-OF~UNIT QUIZ i1ri.' bl a. 4 S.. ' . hair. Best reqards KEY WORDS Height: Age: medium height short tall about forty in her I his thirties Hair: Clothes: curly I straight dark / blonde we. ..

... each description.·. (((( 8.·~.. 2 J aoques Is very tall..·~lil'il'il~~ 3...... 3 Sally and Isabella work together tn marketing.~~... .'..telephone . . .2 )))) Listen to these conversations . ."...' .......·~~~~~~~~~~~~~~~~~~". ~..L . S Paola leaves at four to pick up her children . 10 May-Lee has very long dark hail ..ears skirts.. '... 2 4 ~~~... ..In each co nversation.'I. Write the correct letter next to. 5. . 1 Kim is blonde and has glasses.. . See the example... ~I!I~"~I!I!I!II~I!I!I!I~~~!I~I~~~~~~~~~~~~~~II~'~". 3 one person from the picture in 1 is talking. "". 6 Harry always wears a suit . 7 Sablne always w..9 people !... Who is it? 11. What is happening? mg people 9 messages ---=:SSIONS 2 g UNICATION cernai game business D 2 Read these descriptions of the people In the picture.". .~. before a meetinq 1 Q look at this picture. .... Iamel works in accounts .. .." ... '9 Ted has grey hair and is at the photocopier '.~~~~~~~~~~~~~~~~~~~~~~I.'. 4 Tatsukl is a salesman and is always on the.

>liiil •.•.~iiI... t A.2)))) Listen again and complete these conversations..' 'L 'L' _ ..h. .rk..ting a report..• the m...''..il. ...ing today? Yes.. ?' • 1Iir..ti~..... I 4 ((((8..!.•. Yes.t... .k '-':"1.!~!!...~ .i'iil. !..."" -_''-'' ... They're difficult but 11m making prngr.-y alog .'_.' iIi~. Wh-t '.- 4 Really? When for?' Por January next year...S f We are' doing wen.~. you ..... 3.. .•.ess. -4 Could you. Ask and answer questions about the peopleln picture en page 61..with tn 6 for yourself . W-l1·· aI-t...> " a".."' .. ... the 6 Match questions l-6 to answers a-f. . . .: I. '. . give me a hand? .t. A B A A B A . How are your English lessons? . ms vear? ". I'll join you.. ..'.'~. .ay. 'we are working on a new hospital in Cairo." .•.!. .!!~. .acques do... Call for youl Sorry.!I ...t. . '_.n'g / Is 8m w. [' "..'.. ·'-'I......•.!!I'... li I 7 I Q WDrk..2 What's the deadline? Tomorrow... ... call them back? OKJ Are you busy? . .e pra(tke1 see (D"IROM~Vide:o lLa'ngll(l'ge (Iii ps" iii IIlIit...the m 0._'-_ £:I'rW'~~ todav? . '.o. ··i:::' - I_ a b It's raining.' . '•..... . What is !.'......you 'It W 0 .." . !.ti~....""... • ~ -I I I: In._".ey doing? They are having .!.....~ What . ..t. '. 1 A H.+. .off bia c' _!_!_Ie~e:~"re~a.0 conierence.. . . Ask and answer the questions .ti! . "..~ilil!!. ne's speakmqot Wn'Q't are you doing. What is Tatsuld doing? He's taJldng on the phone. doim this y ar.'•. '.11..0.. "'.. . .'l!iI"I!!..... I:: _.u:ns ..ti 2 Are you working .tiI. i.i"iii.on th My a. ..'!!!I"!!'\!!!''!'!' _' ...are t.?' Vm wri...• II I ILl!' _ I~ ......' '.'... someone around right now.•._:I • 'i "Pii. .. 5 .'.'.. : .I!!!I"I!!!!"!I!!"!~""'!" I B A B A .. Wb.iiI.. B 3... I'm trying 'to finish these plans . . . Ongood. _-... ' '.. ~ .. th d1\. but ' .c'c."i. Can 1 ' ...' ...ti .rmlor..e o. II' d @: II .I!!~.!.!." ..ljil •..." ."... " ' .. II. KEY GRAMMAR I be + .'•.. See theexample."ijl"i.'. ... apartner. ."". el'm working with our partners in Italy.•.at lms thee wea. " ..'H' ow lS YOUl com pan.i"'i"'i"'iil.'.are yo u dotn g' a t.-C. II II 1:: ~ 62 .."i"i"..". !.. I~!: _ IFo.. '. ..I!L_ '_ - on a new broch ure.ing'? He"s talki'ng on the phone. Sales are up.... . . " . Sorry..'•..at ..o.on any interesting projects? .mrent? '_1 . 1 5 Q Wo:rk with a partner.•• ~ '. ".'!'!'!'! •••• ..0 meeting.•. N+.'.- I .'..ibliil.' . _I(...."ii". tS Wh..t.•.

'. I .ke?Wha'f d(). For Imom plr.'!I!L!!I.~.. wo:m. .ho.~~...•• .'..'..S.. _.• "..Lilli 2 to these descriptions. Answer B's questions. . Is' ir a man or . fJ.•'... _... think about someone you both know ..'.~~. . .'. her.. with. eceptionist r in 5 6 ~.. .~~~.3)))) Listen tO these conversations and match them..(t. '••'.. be Student A and Student B. 10'1. 9 messages ..=SSIONS 2 =- -g UNICATrON ~ cernail game -L-.Q'n? What's she I he li'.'.a colleague..p~ ~htJ / .. '.. "S does thing'.!II!II.....'..' •• ".•.'_'. . 2 Hie '.. -.=: -uS 1 -. or a famous person. 4 Which of the words lin 3 are good.I•.. . Urllit I ~ 3.~~~ ..'.'.!I!~.'.@ 3 '__ ==- Now match the words from the pictures In 1 Everybody likes.••'. and which are bad? Which can be both? Think of the perfect jobs for the descriptions Everybody likes her . See the example.~~.. 4 Sh'e n1ever talks.'•.'.I~.'ilil!!'!J"I. 7 She talks la.. .. !I'!'. '.• ~.~~~~~. 1 __ ~. a partner.~AR . to the pictures below.__... __ . .-~-~ bing people 9 before 8 IFOICU.. ..•••• .=:.'~iIi li!liI. ... _.~.s for other-. ' . =SS 'SSUES business --UN~T QUj'Z J. . Take turns to. Student A.iiilli .~~!. 1/1 I(JII~ . I ..Ask these questions..'••..~· 3 She makes everybody laugh.!I! .••'.ln.. ..~ . .••••• '••._.'•.ssnt continuous 1 : =-=~ent ((((l~l.I guess the person that your partner is thinking of .' •..ll7r ui-:» Q Work .....••.. .'. Student B'..'.'.. ..I.~ .~~.0.'" "'_ .. I .:.. ·_··1 ey 'Wonts. DIN 'WO'RDS 2:: C.acti'cl" S~1l! (O-II:OM _ . +II!!I~"!I._..'.e8Icrib~ng pe'Dp'~'B meeting Q Describe the perfect colleague..alway·.o!i.. 5 6 He'snot polite. _ .. '.~~ . people .. . '_ .

complete this email 'to Michelle Me'Go ld rick. 6. It's Monday . IRgids .5 ••• • This is ..-----=---.. ... H /t. Tt.•• ..-- . .. . a .' . Ghvl€ him the message you heard from Henri Watunda."•. quiite' urqent I not urgent. hs I~S ..-~-----=~:-"'-":-'"'- .. Itls quite I not urge'nt My numoer is .-. lib 1f..'. ...!idit --.. .. Ie..1:1 ' 4 Q Work with a partner. Practise leaving messages. •• te IalP ho ned 'O'in '. .-I -~. .. " ... . ·Y()lI ... This is an .4 1 2 Hello. ....----~. Student B.. your answers.... number is . ? The. quite ..'....• ..e evening ...Eiie ~~ -------..------.•• . . .'.I~ KEY IEHPRESSI 011 S Can you OJII me back? Con you cali me on ...'. ' c.--~-~~~~--=-:.a'I '•• . .~---------. '_I ... a 3 4 S.. Student page 106. ".. . a . E_X_P R~E_S_S_I _ Checkinq D_N_S_2 _ COMMUNICATION The voicemail game ~ BUSINESS ISSUES A fam 1Iy business END-OF-UNIT QUIZ 3 (((( )))) Match 1-6 to a-f...WORDS 1 Describing people Emailing before a meeting GRAMMAR Present continuous 1 ~ 1 2 Q What problems do you have when you listen to voicemail? Present WORDS 2 Describing people (((( )))) Listen to these messages. ...turn 'to File 4: 7 on page 115.isw ~flS€'U"t ..s a . call me back? b important message for .Aj turn to File 22 on 5 Student A. .-- - .. number is .'· HrlS 1.•. ... d is Carlos Santana.. Can you ..... Write down the information 8. Fgrmm Ioal~ ME!ssfI.•.. complete this email 'to Youssuf Hussein....... This .aat ....'. 8.. 0.. . Student H. . . Give her the message you heard from Megumi Yoshida.'..4 on the notes.. Then listen again and check.....•• " ••.• . . s e lssti s:ay~ngl .11I1iI13 .... 64 .... . . Ill's.9e! ~elp J I •... II urgent...••••••••• I 'Can... ..".. It's. . ...(1 messoqe for...t. My ..

(1y :th'(J.? A tor .. Student AI turn to File 23 on page 107.Paine'S? Yes.The Chilean Medot... ... Complete these sentences. 8 . .ain? Can Vau spell that ... 1 Mario Charles B.[ ag.? Did you soy . .. 6 (((( . ... '. .. check.c< 8.sai..5 ._2mail 1 ng messages -~ oicemail game :il:- . :8 . JG 4 5 (( 8.. Is that Charles Stuart?' Sorry) it's a bad line. !i'ee' (~-ROM.. . What is the order?' " . . Can yOll Yes.. do you hear? .ey El<pres:sions~ un'it :8 7 with a partner. Student B turn to FlliJe on page 115....( \\ 8.5 " -.I _ = esent continuous 1 : ::J esent P~IE~'\~'.apple 1'. and answer the questions.7 " Listen again .. "... See the.' Bravo. that's P .d ~os = [2 r bi ng penpls . of Chilean Merlot. . cases. Fifty cases? Charles Malr~o Charles What . . What is the problem? Does thls happen to you?' What do you say?' 2 What othermistakes do people make when: booking hotels? taklng messages on the telephone? ordering by telephone? ._~~cribing people fOCUS DNIIEXPRES:SIIIIOINS 2: Checking . Mar~'Q Charles Maldo Thanks . " 6 .7 Sf IE PB 13 30 18 80 Listen and.... . . Fir mire praJcthJ@. 3 What email address.) 1... please?' Charles Mar:io Right..... please. ". 2 3 45.JRESSIONS ... or. K. . Listen to this conversation. 1 What is the account number? . 3 J Listen and underUne the letters and numbers you hear. . ..i"-fZ~ s! No. '" 1 'Iy business Q Look at this picture.five oh Unit 08 j Colieagl]E!s 65 . . 2..48 j QWork ESSIONS au 5. example. Take turns to give and check Informatlon.one fi"ve 50 .

6" . '.IS 'IS. =====~ 079 81126 ' - . ' '..y-: t '_'.' I McHE:NORV =-. - ... _ • '079 81126: ._..'.~. I . 079'.-. " I..... . • II I •• 079 83116 II. .."'" " ..: • I. .! your phone n umber a nd ask the person to call you back.." • • .'" HOTEL. _ .9 83126 .079 82126 - • I '_ - • '- 66 . GivlE. \ . ._. ~OAN: '. .AlE)r . L J '_. v ".-~'··: ••••• ".' I .. •' Say who you are and spell your name.:" r "" ~) J'OHN 'I. At the end of the messaqe..' -. Student 113. '" 'H(irE[-.:..82126 -. .' '.. A family business END-.':" ~ . listen to Student A~svoicem aU messaqe: • Follow A's route on the glrid" EXPRESSIONS Checking 2 • Say who the message is for. . Sf ~'07:9. ::.. called. .07. ---- :0.:' I' -. .WORDS 1 Describing people Emailing before a meetIng GRAMMAR Present continuous 1 : 1 Q Wo rk with a partner ""'-".' • 11_ _. ~..79. " . --~ • -: I I'..._..-.'.-. .. 82i16 1 .: ff3ii6-~.. start again. describe the person who._. .cHEND R~' McEND'RY -07_9.079..'-" ".'. . o J_ '.<. . End the call. ..: '. • Say where • yOU! are.'..: " ~:..~. I .eave a voicernall rnessaqe for Student B: • Start in the middle of the glr~lt nd a choose your route....-'. '079 .-~ 079 83126' >~~~~.. " t\i1l.__ -_ II •• II' ..'J131 _~:i-'>~ :'~..'_" ..:_ •• "Ii Present WORDS 2 Dsscribinq pecple EXPRESSIONS 1 Voicemail Emailing messages Student A.OF-UN IT QU!Z 2 Now change roles and.' • I. ' I:OHN I . Say what he I she is doing . ~I..-. ~ - -ozs '8'2126' .'.81126 .. • • : . BUSINESS ISSUES ..~'8312.'.==== TH. . .I ~ :.

. 7 4 . 3 (((( »)) Listen to this interview with Isabella. l' companyactivity 2' HoUywood .... names of the bosses . a C You want to leave your volcemait... but why is her husband Marketing Director? It is a very goodway to work... . I manage the company. . Are the speakers happy or unhappy? Are they members of th.8 Q What other advantagesand disadvantages can you think of? . I started working for m. name and number on ID' fo r' Thelitis.6 and now. She works for a family business . :5 I{) present projects James Bond . r three oh.y father at 1.JRDS 1 ::: scrib ing penple =-al'ing before a meeting -=-=sent continuous 1 : i='r9sEmt 1 2 Q W. this oompany from nothing" • I 'work for a family firm.. The boss is great j but his ids are terrible. I worked for my father.. I know evervbodv the father" the children and the grandchildren..S.. hear the ~sit raininq? c What are you working on at.. • I like Mrs Ferranti.. ::::sckinq The company is very friendly. the moment? Complete these ph rases .. are the opposites of thesewolrds?' (IJr~y blonde long yOU! 4 Wh at do you sary'?' youngt quiet ~sw.n.@r these questions. (~) the 'topics she mentions. at 50.What advantages and disadvantages does she mention? . Q Read these quotations .. ". time working on one film 4 0 sca. You are on the phone and you didn't.. or employees in a family business? ~RDS 2 .F-U IT DIIZ 1 'hat..8. . . 3.. email .8 Tick.5 (((( ))) Listen again .rs . . ..my children don't want to be' part of it.. We bui~t 11 don't understand why . .hatms a family 1 2 business? Think of some examples. a b a o What are Idoing rl~9'htnow? name.: :: Ing messages . They do at understand the blJsiness but they are both directors with very good salaries and cars..€ family.

I~ty products . . GRAMMAR Comparatives EXPRESSIONS would like J prefer I agree I disagree 1 Q Look at this picture. 1lI p..to-date wide fast high 4.... 2 .1 phrases with words from the box. !! ~ !"!' '!'..ompetition _. •• ....I ..' 1 . dell~very 68 .." i '. ... .._. . .. of products products I II . staff s"_ a s... .... .prices .. .. ..yJ~ ". ...... '... 5 ~ ~ '!' !"!..... '" il'~ ill Ii ~ !"I! '!'.. .. ...... ... "'. See the example. ...How are these shops competing for customers? COMMU'NlCATlON Mak~nga customer's choice BUSINESS ENO-OF-UN ISSUES IT QUIZ Co m pstitive advantage o 2 (((( )))~ What do customerswant? Listen to these customers and complete the '9.."..'.. ... '''.EI. '-qlU. ... ....

.' Price of plhon.80 '."" •.'.... '$50'0 ... •• ......'.. ..'. •••••••• .. ... Who are your competitors? Where are th·ey? .50..._ . g G Practise saying the prices you ticked in 7... .. .2 V···' " _'. •• ... 'IDI 0 o 0 ...'.• ....' ..s" O-: If' _ ~ ~~ ... . Me.. De-1" 'r·y···· ' p" er 1It rn-· D.' '.'. .et.. 0 quality 0 . I ' . .'.'. but not very .••• . =r : . .... Answer these questions... . in 2. £2'9. •• ".' . N ormal pricle.75.. ' "r-I(\-II .. .... 1 ....... •• .''.e: .. ' '. .. ..'.. Listen and tick (..II.... . . ·O-II~:' m· 0.. •• .." 1 . •.....1 7.. •••••• ..' '..30 . . Price of calls per month: . 3. .. .. ~ .... ..1 e'" ~ 0.gastore../) the prices you hear. .).• D'...' '.' .. It isn't very · 5 6 That sales assistant is: very · She always says hello and asks now I am. 1 I buy from this company because their prices are 2 He has twenty years in the business...'. ••••• ~... 2_'..'.'. 6 n 1 2 3 Work with a partner.fO'I' . . '.. -.'9'60 '... £... '.. .' '.._'." .60 .. 7'9.elivery 'for four items: Ie· .e this price information. Where do you buy these things? 5 Q Work Why do you choose these companies See the exampile..~.'. . . 41 This computer doesn't have a DVD drive... $ 7. '.'99 . What things are important..... They have a wide range and they have all the up. from $50 to $3.r·860 $50 . $. ..•• .to-date' titl'es. €2.. ••• . .'...''.. . else'.... .e"li1v'le'ry'" fre '~ .. ~... J!. to be competitive in your business? technology service price delh ery time S' o ....000.. .n' 10' e-r-". He's a very 3 They offer a very range of products. €'1 70 . a or b.. with a partner.2 €2...... '.. . .'.gin or shops? Use the words in 2 to help you.2.. I always have problems with their products. ..'rt.e·... ....50 .1.. $28. .. . .'...'....quality.eth tn..'...'.... 1buy my CDs at Vir. . salesman.. .. See the example... . . ... Complete these sentences with words from 2. Disoount with customer card: . 1 Listen again and compl.. £ 1 1~ . 8 ((ee 9.5 •.'. £11 1.'...'....690 :$7.. They're cheap. 0'·'..'....'.. ••• - .......... $26. •• ... Fin..''" . €2. .....a I price : ... •••• three hours ' '_ '".. ~ 7 ((((9. " .".. . .. .. for five hours '.. ..3 4 Tick (of) the correct pictures. ~. .. .

2 ---"!'. 2 How are these words similar? . "'! I~!"! !"! ".friendl:iet expesienced ... .'. •.high . .~ i'f" .EY GRAMMAR fast - taster .2 ' I (((('9. .a ..-.ed easy .I..mo. . Which manager. & '" II Listen again and complete this table.. '!'. ..t:'. ...bigge.~ ~! '!'! '!' !"! P fl. works for: amall order company? a high street shop? 3 (((( '.3))})Themanagers 9 P"'" describe the competttive advantages of their companies .-I • WORDS Competltlon Numbers 2 1 EXPRESSIDNS would like / prefer J .11 Underline the words whlch describe these companies or products. I' ~ . !''I!! '!' ~ '!"...r expensive ~ mo'r:e expenslve 9'ood ~ b.• . .a 'bay.€' 70 .' 'Fiord b'as a better ililea: - Ford Motor Company 'Give your baby something you nevera h d as .b 1'1' .8 customer's choice Look at these slogans.:e €xperierJ'c. Pampers I: . BUSlNESS ~SSUES Competitive advantage ENO-OF-UNIT QUIZ 'Simpler.. Faster..'!Ii iI'!~ !II"~ ".. .e:tte. . Better. . A drier bottom. . "..ces.r bad ~ wors.! '!'.. .~ . .agree I disagree COM'MUN~CATION Makiflg ." .. .•. COM PANY 1 ~------~~--_.~ hign.e'r triendfy.to...3 ))) Listen to these interviews w'Uh two managers.. staff ar'e products are ." '._ COMPANY & !II..' ISle'rVI~(lei .easier big . ill•• . I - •••.! ~"!'!'. "'i '"i •• '" ~ iii I'''. H.

5 >6 prices are lower than last year... See the example.teuvery.EIr. Our staff are friendlierthan your staff."1 + .... ~ I ···~'~i ~~1 'Ie ."". My English is better than yours..... English is easier to learn than Chinese. shops...•"' •• " .e rang!.4 Complete these sentences with the comparative form of the adjective in brackets. .. Salles managers Flying I cheap fast low prices sales reps experienced 6 (((( })1 Read this sentence. Q Write better than our competitiors because ... . '7 ((((9. Make sentences from the table below." ..11 •• ~ ~". Our products are (up-to-date) 4 "!!""""!'" E}C.. A S Supennarkets have a wider range .. ~ ~. ~ +"...!(E .. I •••• . " value for money..5 ))Now 1 2 3 -4 OUI listen to these sentences and repeat. a.. and we offer a (big) 3 selection than aU our competitors.e diffkult I ·easy to Ilearn tI p-te-date big! expensive Supermarkets IEJ11gliish W~r1I>e than ...~ Ou r steff ana" experienced) 2: R ~ ... Unit 081 Competition 71 . s ea ... 9... 5 .4 Listen to thepronunciation of the ....(E l\.lliettersin italics..DENT B srnal ~shops m ineral water sea travel CDs Chinese Supermarkets have a wider range than small STUDENT IDVDs: A wid. S QWork witha partner.... "'W We offer you (good) 1 .. Student A begins the sentence. and we offer (fast) d ·1'·'. ~ ~ ""~ •• "'~ ~ . We are 8 flve sentences. I t~ _ .. China is bigger than France... Supermarkets are cheaper than small shops . beginning Then tell 'the class or YOUI partner. STU... Student B finishes the sentience Change roles after each sentence.. Delivery illsfaster than before.. " ••"" ...

~ Trekking across the Himalayas (55 km in ·tot. Day 2: Visit 'I'himphu.d.b.oo<~Nmyhtc~nb.c.a.:Walking and cycling tour of the Bolghari and VaJ.UQ" Shoppingi' in Para and return flight. fli:ght via Los Angel1es. Day S: Fe.. t.. and taste g:re...ac.Bus to hotel in Tbimphu.D. sea. on campsites.ch holiday would you like to go on? Which holiday wouldn't you Iike to go.hol.y 4: Shopping or be.aI)" visiting mountain Vlillag 9rs. Day 5: Return. 100m altitude).9' in Boogi~€!Nighm:s Nig:h. meet the fishermen.g Tower" Days.i. Day 16: Bus.elub. Dinner inLa Casa Ioea (best seafood in.a.l swimmin. Evenin. i 3 ni'ghts.t..n .it I'he Leanin.ow:bus trip to IGa.di Day 1: .:'Golf or beach l s..g pool.t' to Paro .. actrvittes? Making a customer's choice 2 BUSINESS Competitive ISSUES GWork with a partner. 'Corniavvine Iie'gio.wimmfng pool. and a lot nlOl'e i. Day 3. . vj_.rry and bus te Pisa and return flight Day :1: FUgb. S~h. J wouldn't like to gO' on the Tuscany holiday because I don't like wine. P'.WDRDS Competition Numbers 2 GRAMMAR 1 Q W'hat do you prefer?' a holiday in the sun where you do nothing for two weeks? a holiday where youvisit different historical places? a holidaywith lots of sports.ns . to. I'd like Il~d prefer togo on the Cancun . D1ay Ii Fliqht to Pisa.FUght to. 2 and 3.at Elba wines. Look at the three holidays below .ay because J like the beach.awn) " . . Day 2: Swimming pool or beach. cllo's&dng' Dechula Pass (3.Miami. CancuD. Days 3 tiD 5. Whj[. D'ilYs 4 and S: FerrY' to island of Elba" ITry' the delicious seafood. on? Wby? advantage QUIZ Seethe examples.ngtey. END-OF-UNliT CANCUN Sun.iEvenmng in Papa .. V1s.

. 'd I agree.3 (((( )))) Two salesmanagers would like 9.."..'. Q Work~vith a partner or in small groups .. If you don't aqree."....'. '. the nightclubs.. SIFor see ([Ii-ROM..d preter to do Y. which holiday you.. •.._.. "~" : __ ' " __ '" '.".... Listen and note the posltlve and negative points. '11" •.. We went to Italy last year. ...like / I wouldn 't like to do t: l'.• ..U' rn tain 'S' ~' A But Tuscany's not a good idea._' . . '.. _ " '..". .'!. ..••• .. you lose the holidavl IY EHPRE5SIOAgreeing: S Prete reno 86 ~ I'd Uk.. Your qroup had very good results Ilast year: vou r prize is one of the holidays in 2... Discuss .. .• . If you can't aJ9ree. 6 "" " "..They ale discussing which holiday the customers would prefer. ••• ." .6 to organize a hohday for their top customers ... to offer them something completely different..• ..O!.'" I _..... .of."'ii"'i."' . !1I.. so they ". ..r..~iII... to go to a quieter place.'.'!!. '...I" ~.6 1 .m.'.' ill' ".e/ I wouldn': like X..". CANCUN Hl~MIALAYAS TUSCANY + 4 (((( )))} Listen again and complete the sentences.. a 5:-5'k m t'[I ek atcross the mo ... •. . I'd preie: X.. ' . '"" "' ••••• .• .. . . ... IUniit []9l CClm~etiti~n 73 ...•• m' 11•• """ . ••• .•• . . '. choose a different hol~day that you all aqree on.. You must aU agree..".. See the example..y noisy.• S.esslollilsi and V~deol lLangllllaJge Clip. / I disagree. B But they . " A 1. ." " They loved the last holiday.s"IlIOO1:it 9 II1m(lU'E' J . 4 5..••• ....._ A Buta lot of them.... would prefer.. don't Iike walking. 9. Cancun's vler. ...2 3 A What do you think of the Cancun package? Would theylike U? the hotel and the' beach . B .1'.' •.•.~!~.. 18 Italy's a better choice . . 11••• "' •• ... I think " " . •• .....'.. S'OI[Y~ I pral(ti:t'ler I(\QY [h'p."...I~_:. Read the situation below. ". IB Ohl'] .. "m ". '...... "" ••• '.1 . ••••••• '. •...A. ••••••....

8US.tions: holliday for a group of'.rganizJnga tlra:iningwe@k for your sales reps.ev. You are o.T~IIDN GRAMMAR Comparatives EXPRESSIONS would like / preter I agree / disagree Q Work with a partner'.our offiice~ O'ptions:::: order from at catalogue b buy ... Use the Ideas box to. speed price . The train is quicker.nth you vil:sit a customer.an c~~entto dinne~ . choose. want some new furniture for y. two minutes from your company Ii 3'-stB!rcountry hotel. IHe 'wo..eniing.c.jlapanese customers to. O!ptions.- -_ WORDS Competition Numbers 2 FOCUS OIN IC.OMMUNIIIIC. 4 You are o rganiiziinga Op.INESS ISSUES Competitlve advantage END~OF-UNIT QUIZ delivery choice staff quality 11 IEvery Im.~tiWil an office furnitu re store corder over the lnternet at d ask your assistant to order i~t or you. Read situations ]-6 below. 741 ..: 1 a take the train (4 hours) b go in your car (5 hours) c take the bus (6 hours) 2Vou 3 d hire. I'd prefer to' gO' in my car.lfood and local musk b a big restaurant with lnternatlonal (including American] food c your home d the client I·S hotel. See the example.rlks iilnt:he CE:ntlre of' a big city" 400 kim from YOUI . visiting castles and eating in good restau rants c. a car (5 hours).apanese cuseomers .o.JI. You iinvitean Ameri. help you. 'Optiolns: a b !i-star city centre hotel.. a golfing weekend near the clty where you work 51 6 d ask the . but it's probably more expensive. 'eat in at fast-food restaurant d eat in at local restaurant . Options: a order room service b est in the hotel restaurant c. f You are ana business triilP for a week. Choose the options you would prefer. You eat alone every .A.Options: a a smalill restaurant w~ithIlloea. three hours frorn your 'company at c two training rooms in your company d a conference centre in the city centre. a a sunshine holiday in the Seychelles b a holidayin France.

lbis) Mid-range '('e..u. c you I pI1a:c:e I 'vis~t. 4 Put these! words in the rj'Qlht ordler~.1 a I pr-e..e COMMUN.. .)'tihJ a Ii1I to.•••• ".'Ge'rmlany 3.of' hotel roo ms NU MBIER. P.a!rj s s"e'rlcy LO CAT II0 N: Paris France 3.(] nch e n [Ity LO(AT~OIN: M.a.tcllubs I 'Th@y I the' I wioulldln't. lit's (easy) " ..Restaurant iFitness ce ntre '* M.a Our productsare (up-to-date) h~gh e'xplri@nced exp.UNill 0111.... I Com p etitiv. ..0:7 IrIQ'IOml$nd.er I to I Wou~d? .9' ------...e' adva nta.OF'"UiN:~'T . Their turnover is (glood) "' " . 4 - Q Which markets and market segments does your company have products services io? EN'D. b Uk@I nlglh. How are the two hotels sllmUar? How are they different? .WORDS Competlition Numbers 2 G R'AIM MAR' Comparatives EXPRESSIONS Look at these descriptions of two hotels. .- i Stlfit~!__.O:I'.QUIIZ ...nich.) 3 Q Wb. " ".estauJant.eet~ng room s * Pa rklng 'k' Prlce of rooms: €175-660 East Parls * .---..••) .o'Yotel IM. 'r>Clngle' b c qua~~ty IProd uct th an OUIIi corn petltors' products .g. Market segm1lents Economy (e...s't y'ea r. a ye:a:1r Ilpr'efer l II"dIg 0 I CaJ'nCUlMI I £:0 I next I to. ~ 'TOP M. . . .". * :Sw~m m in g poe l * Htness cent re *' ....fer I qui:et.. B stt'tff 3 lPut the adj'ectiv. do. . FACTElliE COMPANY: COUNTRY: Accor France .2 sultes a PrJce of room s :€16S-2S.---..sa. ".' ' 1'0 .---.•.ensirve 2 'wide' Write the prices in wiords.ti l::ii~U!t:Jj Dorlnt N.esin the correct form..--------- Q wo... A. then l.I'CATiON Making a custome'r's choice' B USU'Jttj.1 1 lMaitch the 'words iinA and 8...--...M.'gl e END .6 rooms and zo suites ..q. "'..at do you think are' the advantages of having hotels in different markets and market segments for: 1 the customer? 01 III Top-ranee (e·'91. OF HOTELS:: .. ". ..uld like I prlltef' I agree / disagt'e.'7.. ••• ''' •••• ' ••• '.eet~ng'rooms ·ACCOR ~ 2 .ARKETS:' "' 10" ••• ''' ••• 10' ••• "'OlIO and 10 " •• " "OlIO ... " . * Parking lin the dry centre' '* R....

. Think about your last trip .. Good time? Why? .a Wh-i rca ? Who with? How?' Wh"-c-? .~"L. S Where dZlrl yougo? ... ee the example.Ask and answer questions using the prompts below .en.Travel 1 GRAMMAR Past simple 3: travel stories Emailing after a trip Q Do you 'travel on business? On holiday? QWork with a partner.... 2 EXPRESS~ONS Time and travel information Emaihng for travel information COMMUNICATION The travel game BUSINESS ISSUES 3 Business travel: fikes and dislikes END-Or-UN IT QUIZ ..

......... " " "....['m sorry...."...' ' " in your pockets 'to tip tend drivers.4 ((((. .. a ~walYs alsk fo r KEYDRDS Airport: boardin'g' .'.. .' _ .fy·oUl .... • !~J 'I!~I.at the tips below and complete the sentences. 5 Choose .'.'.. ."' . 4 l.e...w from the plane] 16 On a Iiongi r don't fOlrlget to walk a rou nd and d rImk ..-'-'f below.•. .callyour hotel and let them. your f~ight Imlay be' .211 ••••• ..e... ". ..in passport hand Juggage change 6 7 ((({0..• "' total RESERV_ATION Mr Martin 7' . •••••• ..~.h!eck~iM'(n~ in (v) Taxi. ' . .. I'm. o Mlr MartJn RECEIP'T' From airport to: 5 €' 6. .JL\t)r-" n time ? " -.'•• '••• '••'.ervatton Hotel : "h.chts .. I late for the flight? .nig. 'your f~ight. . -... .ollodv~. S Q Look.. I missed my train . hefore leaving ..••..... It's boarding already..'•• '•• '..~!J~!·II 2 3. ....a lot pradiCi@i. How are they S Q Label the items in the pictures in 3 'with words." ~ 'I" 90 ruo Credit 'card 01 credit card Mr Martin.~ _ -.. know . ·1 Hotel Victoria Documents: Passport --R oom num b ieI"' •• s •...Ker Words and Vtideo Language 'Cllips.."... •• . 1 ))} Listen again and complete the documents below. cho'nge receipt credit cord key card res.a:r~y~ there ...RJ. check.. .'.'••' ... shops." ••'. .i . "." Problems: conce. from the box below. afraid aU flights are cancelled due to the fog' ......CDI. Is t=h" reflizht . . Can you think of other tips? @ Advice 3: Take'a qood book for business travellers ' '" 1 Photocopy 'Your ..".. a porters etc. 7 Allways halve . seat if 'youw.queues at "... .'ed deJayed tate miss lIni~ 10 ITraval 1'7 . " '11'1 '.te~ ."••. ' ..2 ))))Now listen to two more conversations with 1 different from the conversations In 3? Match 1-3 to "11_ ~ ..8t-C IOC .' .. .ant B! gl... you are.":_ . It's delayed by one hour. When you IP. III nfiit '10 ~or' 1mllie of wiater. ~Ie .•. a 50' how can I get to my meeting in Rotterdam? bNo. c Yes.".. lh'o.are often ~ong ..ay Itn....'•••• '.. Am.' ..2 Arriv!e at theairport e. _...... •••• ...ll...lM.'•• '•• '••'. Gate 11...

. _'-. r' U.~ "'.I' I . . I have a problem.g when you..·!Ii~!t!!Il!t!~~!I'~!'!!'iiiiJiiii"iiii"!!Liiii'iiiir!L!i'iiii.•I 1'_"__ ...' '.. travel abroad on business? Look at these pictures for belp." .~iIIl..i:mpie~::~.t·~.-.aVe~~·5..... d st IL. .~~~:.5 6 ._ ... .Ii..'. That'stwen ty euros. -"..~.1Ii.~"iiiilL~L!!LiiiiL~I~ . See the example. ~...1 • I .!-P.... .. . Excuse me can y ·O-U· help me? I' .. M' ' _'_ ti.-.'_UJ..am The la·· tr aln '. '~"~:.3 Match the results below to the problems in 2.!iiliiliiliiliili <-. '.:.. . '..my key card in the tax] this morning .~ ·:."...'..tanl. I'm sorry.'~ II.S Business travel: Iikss and dislikes ENO-OF-UNIT QUiZ PAY IIr2.... A.: '.'.... ":. please. but: I think I "' I'm In room 609...."" .iiiiIi*-"~"'_ /_:. EXPREssrONS Ti me and Crave I inforrnati 0 n Emai1ing for travel informatioll COMMUNICATION The travel game BUSINESS ISSUE.::...~.' :. Twenty euros! But yesterday my taxi to the conference centre only ..' ... eurosl .' _'.. . • _._. . " d can't get into the hotel r100m ' . H.. very tire d.:.-- ":G" n.ay ".IIJ.[ "'.... ..-_.01'1... ·?.~r·· ~..3 ))) Meera goes on a business trip. enD euros for lu.. a.: . _. 11 What do you mean the wIong airport? The travel agent me to come here. .·.M'.]~lL d.' .'.-A'-RT. ~~~~~!t!!I'!I!lJ. .· - J _- '_"'..~'!.e:~~~$._'. '... IIU.: ~L": • '_1-' ... ..':: '.J'.nch at the conference centre f: arrive very late at the hotel .-i --..".€ PAy 2 ((((0..' .~. IU.• ....'...._ '. horne on my way to the airport.. L ' ..eS-" " ~1!E~~ih~n~g--~~afii~~Ef~t!P'~~:·' ~.'..iI'iI'.---. . :' .:I "". ~. a b:1 buy a new air tlcket . ee' the flight ... Ltsten to 1 the problems that she has and complete these sentences. iliiliiliiliiliiliilliil..a.H __ .. ". 'i!l _ m'Iy. =.. J!! '... Q 'What can .• .. My room was really cold last night.....·I~ 3 4 There's a bus in. 1 . '. .~.' ._.gowron. Excuse me. "'..1...... cmiss .1' -.... two hours.. ticket fo r m"Y"trlp ._.twl-·Ie· " I '_' L nty m inutes ago .. "' ..' .~ ~_.' . __ ' '..~L.: _. '_ . I ...'." ten I'm sorry.. 'MI .' ... ....iI.. 2 .

..ave me the wrong ~nfOlrmiatlilon" so [Ia."'. which finished at 9. I got to the airport late. a .that so leave .3S for breakfast.. luckily..e ] took the bus. .. 3 Youarrtve at 9. 'I 1.'''.!L . the business traveller in 2~Writ~e' email to YOUI colleague. L . . an Karen.. f ..' ' ' '. .J.... [Ihad a lot . Unit 11 ITra~8~ g . . .~ at partner. your tlriip?' Karen [Dear Karen Thanks 'for your message. Put them in the right order.B. .~.. I missed the train to th.glent 'g. .!lW was. . . . d . . . .~..}~t. 0..of problems on thetriip.te'tI: sleep ~./...' '.. .. about the terrfble trip you had". I didn't hear my alarm clock. See the example.. What would you say in these sitnattonsr Make an excu se 11 You are late checking in for . .' ._--. ~ Imissed th€) fright .. 3 4 'You can't find Y'()UI hotel key card.. . il'g.. . slep't lose ...4 Now look at these problems that another business traveller had..iirport...€ airport..2 You arrive late at the hotelwithout telephoning . I woke up late. b . .. but there was a lot of trafftc.all tben alter .i.a flight.ut 6 You are Meera. . . u KEY GRA~. c E{r. . [F'iirsto'f ...R tirs t of . 7 Q 'Wo:rkwith -" '...-.los t b'... "" . the flight 'was delayed.' ' . ..ou 0lao[k1' H[. .:.al:11 title trave~1 a. Hi M~@):ra~ Are'1/.ot back yesterday'.Q.rrived at the wrQlng . ~.

.caf. D. B ... . ""'!1!1!111111."._ i!!J 5=0" ~.. ".. .' I El'l.~.•. '."'.at questions do you ask? GRAMM. ..'. . ".. '•••••• ' . Listen again and complete the conversations.... •••••• '... " 'J . Is there a train to the: airport from here? 3A IB ves.nd Vildeo Langl~alileCUlps.." ..' "'".Ke. n" •• " ••".'iO' •••••• About an :hOUI. •...'.? ' .'. CO." '. ".'.' •••••• ". '." .br'. "..'. .A B Fa.' '." .•.. A B Great.'"•••••• '"'....". Hello... Excuse me.'". . in a hotel on the bus in an Iinternet . it arrived.. .' •••••• '.' •••.' "'.". The travell game BUS~ NESS ISSUES Business travel: 1 0".....' .'.Du. A B." •• "._ p'-'m·.. . .. .'.II! A B 'Right.e at the trai n station 5 ((((1 0".. .re5s!~ons I.. 2.. ' ". likes and dislikes ENO-OF-UNIT QUIZ :I I • " ..•••• ". the: j' ..o' y"o'u .. '..'." " ." •••• '."'. .'.WORDS Iravsl Airport Hotiel 1 Q Who do. Is this the' bus to the city centre?' Yes."."••••••••• '..".... .'. "•••••• '.. ..' _.' '.'. •.'...And '. A :8 O'K"..".. '.'.."..'.. Excuse me'.MMUNICATION. ."".-C • ."..r 11l'lr'l! PI'lctiCl!. it fo rhal f anhour? $5 for half an hour" or $8 for an hOUI. I arrived from Singapore this afternoon.". see CD-RnM. .."."'" " ' . '..) ..r:n f'yl' A. on the platform five minutes ago..'.' '.' .5 ))) 1 A IB A IB. madam..' " leave? In about ten rninutes.1< •••••• ".AR Past simple 3: travel stories Emailinq after 8 trip 2...'... ""'. '.0" ••.'.".'•••••• ' ..!II! 'It"· I': '8' 111'!i:' _ . Ulilli't' 10 Yes. you speak to in Englishwhen you travelr What do people ask 'you? Wh.'.. that's right . '7 .".€! st tomorrow akfa morning? From seven to ten. .0 •••••• .' ' .".'.

Ask Student .sqkol I roln lo Tokyo .chedull'e~.5 i:t on time? 'Who.'. your contact in Osaka. to .?' How' much is .'''' hour v]si~l 7 What Informatlon is stllI missing from your schedule in 16? 'Write an email to Emiko.twe'ek. see below. 2 3 'We look forward to see!~ngl you ne.RE5SI~D NB au have the tlmie'?' How' long is ..tJn. IS. '. all10al~fS Conference· cedi wi~hNeiw York / C:OlmbridSle L ..: I[TJr. Thank you very much tor next wee'k's s.I' con tact in Japan.Tlse the phrases in the' box to help you".few quesflons w.. you have this travel schedule from.t.x.ot IHlead I~Lce a 3'~ wJ~hSa~es.'.-at time is .dk~A~fpo'rt. 7.' "n' iI"j iIlih'i.A questions...6 QWork with a partner.110'".ar Em~lko. ? Arri~a~ ot 'Os.ky~3 hours (lncl 15 min Illites. Student: B..yo L..t time does i.eti'ng . ? lIn~t111l!1iraVl3 .u "~'. {' 1. l ~ "'w '. .ourneyfrom TQ. IMe.. See the example. YOU.SeO yep) Q. D'e.streqards .lollel ~. but some of your information is rnissing...""""""'.. Student AI turn to File 24 on page 107.00 \fiis."''_'A. to ask for the Information..We have s.7 What time is i.1l5 l§ reakFa~fM~fl" -gr . to complete the: schednle.fMlko).endoes .[R:efPWR34~JI Check in at-I~It.' 10. Student B.c ? How oft:. I ? Lil Wha:tti:nu~do we arrive at .ol .. Hu .e.". _t9J!1J~e~ukP ()s~~md.U' Nip~on SMnpa~nrTok.(l~I[il ~.e!WOLJI~d ~~Ike askyou. You are organizing a business trip together to Japan...[prIe:esof Hd~e ~ 1.? P...

• lH'IEA'DS == move .The mast train . Speak to Lost LlIgg. ..... " 'EXPRESSIIONS Time and travel infarmat~cm Emailing for travel infnrmation - 3 4 5 fifteen minutes ago. . I'm sorry . AIRPORT INFORIITIIII DESI Bllses to hotel? Times? How longt TUI II TIE PDIT' Pri.. Tossa coin and move around the board." .:_ i!' .. have !S .e'ven'to ten i:n the breakfast lounge.'.dly. ]51..WORDS Travel Airport F'DIC USI ON IC:I[] 1MMiUINIIIC:AJIICI N th. Mr Smith [' Yes}. number 33.. from $...e airport (Al.our partner. .' ..... . nd continue untili you a arrive BACK. -- please... get Hlp R!OOliM at 9.. . " .O tese ba'lg(not oln fl1illght)." ... m I UIN IT IElIYEl IBiREI.' "~'... arrive on square.:.. .'.J'iiJltllifllfll~I..t. reserved for two nights.! Try 'to remember everythlnq that happens on your business trip . ou."... The hftis just over there.!lI~1Ii1f..it Yourself? .. '.~ J...g'ge. Student B turn... Boarding at .l. '. ..-.I'!!!' 2.' 'I L .I.:JrIi . .g. (I. at the Hotel GRAIMMAR Past simple 3: travel stories 'Emailingl after a trip Complete these sentences.." ...30~ .m'8' -.. Student A..?' A. . . .. May I see YOUI y n . D ]Id.eSS trip.. sle:ep' lJ. -1 An Y··_ ".27 ' . on the fourth floor.age 108.are the traveller. Yo:u ' '..Student At turn to File .k with 'you. 1111VII-19113..2S on p.IFIS v1ery eold..1\1 THIE OfFIICIE.. """.• When y'OLJI '11 sq uare.----- ---- - ---- BUSINESS ISSUES Business traveL .. The tr'lcrve~ gla.' '.Where do you hearthemrAt train station '(T)" or at the hotel (H)? See the' example. '.: ~"!I. are on abUS]D. .. " . .'Ii'll''I!I.3 QI Now on page 116" change roles. .:_. h/llll' 1Ii!lliIIiI. you . TAlllS ~ move 2 squares. to File 49 " .~...ce' Go back 2 spaces. 1 C:OMMUNI:CATION . Student B ." Startet IHOIMIE.. .~~~~'I!Il!"~I!I'jjI~Mr. 7 That's .a likes and dislikes ENO-OF-UINIT QUIZ Q Wor. 4.. . to check inI. '.. a partner . conversation with y.t..

. DF·IUI IT QUIZ 1 M." .'.". Hlow often 'gloe'. 3 Q Work with a partner....2 Look at these disadvantages..." ... ...••••••.••". ..' ...".cg.' .rro 11i118t:j'.... (I Trave sickness . h .•••- 9'10.e (I let tag ...'.' 2: Answer these a 'llS. (~e'aV"e) 'Wlh.'..••".e'nl C'•• "•• .ork?' b e ~tls half toten... me Away from the office .imple. . Wh..••.. .... The: company pa_ys . ...r. '.. "••• .1 e 3: travel stories Look at these advantages of'business travel.(s.. Discuss your answers to 'land .'.lleep) . ..a.••."". n test lUl91gag. l[ ILa n........ake words from th8'S8 letters.What is the best thing about business travel for you]' Put them in order 1.... .••• ... =INESS ISSUES: travel:' IRs and dislikes _ ~I_ . ave I ~ nforrnation : ~ r travel information ICATION .. .' . comfortable hotels " ._ these sentences with verbs in the past s. 4 Correct these sentences...De lays '0c0'~" ... .2. reaUy badlly .' '.• b c my w.'.".•••••••. 'Iif? (lose) questions...' fJ Bad food ."..alilet In the cafe".' .ght..' ' ' ' '. '.s..' '.". Compllete a ~. ].1In brad b..'. •• ".. ..' '.'.. . ..... .'. Nillce restaurants .._ 55 EIID-OF-tJNliT oinz CI fJ a o o o Freesirmites o DUty fr. T~ to relax ..eIf1e. ' " '..at Is the worst thing about business travel for you? Put them in order 1-8.' '. (I Shopping for local 'Qloods . ".'..... a Hlow long does the It on time? me'eting? b c Do yOIU halve the' t:iime? What time do you start 'w. 8... iii .... lea ...' . '.5 it? Unit 110Ilrawl183 ... ...•.••••.~ (]'..uage problems .' ....... .. ... last n ~.. .ee ' ."".....••.'. Y'IOIIUI s. III.'.".. " vea.'. E D.. .g. I .••". " a o Caru~eU8tions~ u. o Other psssenqers '. ..".

------------------------------------.• --.--. .---------------------. _ ---------------..1)))) Listen to Brigitte talking' about her year. Ke'.--------------------------------~--. months does she n.----~---Jlrune -------------------------~-------------------------------------------------------- ---------------------.------------------. --------------------.. . at work holiday sleeping commuting business travel GRAMMAR Prl9sent eontinuous 2: Future Erneifinq travel deteils eating housework '.._ecel - . at home' and at work?' When are' your busy periods?' ((((111.--------~.--------.Lifestyle 1 EXPR'IESSIONS 1 Tallki ilgl about free time Q How much time in a year do you spend on these? Order them from 1 to 9. __ ..~.:1 ''I''I - .-e.---------------------~--------------------------------------------------~-------.--.--------~--------.~ !!Ii'.-.1Ii iii iii ------ --. ----------. ---.. .----------..mbeer .ea...@ .--------------. ----------0.3.---~--------.--li -.... WOI'\~ Iloil' 1 11 sales .. ------------------------------------------ ---------------------.~~~...--. .r'a_" 0' . and iNlew Year annual I.. tradefalr travel to viney.l I ---------------------- - -----.--------~-------."'..-":.----------------------------------.May ---~----------------------------------..' re'Iaxing shopping EXPIRESSIONIS 2 Invitations and arrangements 2 QWhat are the key dates in your year.----~--------.._.----------1. .v.cb er '.------------------------------------.'!iiiillii.---------------~-------~-..ot mention? Ernsi Iin9 an invitati on COMMUNIICATION 3 l Tile convarsati on gam 13 BUSl NESS IISSUES 15 your job your I[fa? END-OF-UNIT QUIZ IBrigitte' Carl .---.I·--~-----------·------·--_&_-------------Novem. . the ISFer_R-emore ptadilJ!. ------- February --~----------..------------------ __ ~~~~~--:~=~. -----------------_ .------------. Put Brigitte's annualevents . ))) calendar in .~~~~. 1['.. ..Christmas. Number the months in th:e order you bear them. April --------..-----------------------------------------ID· .---. Which..--------. ----~~----------. .-.ards and wine' companies busy period ~ IB@'aJlUjoilais INiouveau 'events .... annusl conference from the box below in..--------._.--."1__ . 4 '(( 11111 Listen again.

. then in Ocb)ber 'we have' the I~ndy300..ay" because it's 31 quiet period.... •.".. "..'. • "" ••••• '. . "MI'Y busy period is." ./) what you did 'in 6 last year..' • '.... 8 (((( ~y Listen and write down the dates in these conversations. and wleget a lot of customers.. .. .. 3.. ake n .. " •" Ie. . Find out: the date he I she joined the company..0' "•• ".•• '" .. ".. '•• '. • •• '•• '•• '. . for his annual events...." ••• "•• ..0' 0.sy period e'ven:t p'ubl~c . "We a organize a briig barbecue on [hristmlas Day:... . ••• ". •• ... AU [my stafl ta ke their new ideas from the' restaurants there... .'.. Australia.and talkie a holiday wriith mly family. • "" ...' •• " •• "••• "•• "'••• '.. candle-lit dinner with fireworks at mid night. 1 2 lEY DRDS. d •• OrO OrO " ••• " ••••• " •• 0" " .". '••• "•• ..' •• ." •• '•••••• "••• ". •"" ..•• .' " • 18 1 .".... 4. '1:0 find Jluly'we have the Gold Coast Mlaralthon. ... •••• '....alr~. calendar "in 3.....' •• .'•• .." "..'... •••••• ' •• '••• .. -'. hils I her favourite month.'.. . I dose the restaurant 'for two we.'.'.' ." ". •• .'.. I went to the annual conterence in March. 0.'" .0.. I n August I~usuatlv travel in Thailand and japan.•• '..' ••• "••• '•• .' •••• 0.. "......' •""• .3...' •.".' "" •• ' •• ""." •• ..""" ••".. '..". re also lbusyflQrrr [a[rili.eks [in M.. •• '•• '••• ".2 QWork with a partner. In annual leave then....' • 'Ii. ".' Public holidays. '. 1111..."..' . • .... ..".. his I her worst month. oro •• '. .."••.holiday Iquiet penod time off trade' fair Unit 11 I Lifesty~e~ ..'.' • 0. • •• " •• " .--_"""._ ~ F 10 .' • " ••••••• go to a trade fair '90 to the annuall conference have a busy period have a pubUc ho~iiday take annuall leave have' a quiet period 7 Q Tick (.." . OrO ••••••• n. and for N"ew Year's Eve we offer . Ianua ry to Ma[rch ~ it's summer i~nAustralia. lei'. There are a I~otof sports events in IDU region.' ... ". " . own business." •• "••• "••• "•• .S Read this article about Carl" who runs his.e.annual conierence nnual calendars: onnuat teave bu. n .' '"•• . . "0' .." _ u.. Ten your partner what you did and when you did it. which are good forr busi "[less.." .'• . 111[iike Christmas and !New' Y. See the example. the' date of his l her next important meeting.' 6 I Match these pictures to the phrases in the box below..". IHe' doesn't halve m uch ti role off.' • " •••••••• "••• .". " . 0. •• ". (a rll OW'fn ru nS31 restau ra nt in Surlers Paradise in Queensland. " • " •• ...

] go to the French Riviera once a... -.CI:ip~. .o Ilalngllllsgie."'11 but ".lno MARCO I ------ N IC.··t'...L" '"'"' J ../df.. JL. )))} (({(111.. See the example.' '._:.. cook.ng an person does.s -Food TtV.Q year twice Q week usuaUy 1 .UIIl1it1" I Yes..' 7 'with a partner. a. '_'':_'~'' c '-01 J ._. g. '!iil '!i. How often?' e~e'ry day once. k'.ul:'.3 )))) Three colleagues arc eating out" Listen to. Make a list of all the activities that the Q Work G:R'AM'MAR Present continuous 2: Future: Ema~ling tr'8VEd details EXPRESSI DNS 2 lnvitanons and arrangements Emalli. Self the examples.. you .iiiiilUlliill c d . in . I do. explain why.-.. '.. I don't.26 on page 10. ?' H'O'w do you spend your time? How often do.om.K _.V~de.. Q Work KEY EKPA ESS 10 .' .."n~rhave time ro do .. See the example.3 1 5 Work with a partner.you pl.WORDS AnnuallJalendars FIDCU5 lOrrY EXP'R[E~SS. '. .····£. A .. EAT'IIING OUT lye5.' you I the l do I to ?' 2 your I spend I how I you I time I do 1 :3lea.e.a'bcult." ... Student A" turn to FUe . Do .. S Asking about fr'99 time: D'Oyou . and how often.'\rJ ] usually listen 'to classtcal. . '.no questions about the activities in 1. _ ..GI. this conversation..t' ]]. . '. 2 inv~tation COMMUNICATION The conversation game BUSINESS ISSUES Is your job your I~fe? END-OF-UNIT QU IZ Q Work with another partner._-IL 0 ..' -.W.. 3 (((( 111 . mis. free ti me with a partner. ._. Foryes' answers..I .. I " ':..i.I No." . JL.€!s/no LAURA-- why hOiW (nOll)? L.~ S turn.:.~l. ." -.. Put these words in the right order..I~ONIS1:: talkilng . Look at this person's home. explain why not. 11 going Ili~e I cinema .8. n~ay. I do. l spend time doing ..:'-'.11. ..fre~e:timle Months and dates 1 - EXPR:ESSIIONS 1 Tallking about.ve I go I you I where 1 for I do I YOU...1...·..' "it i..For Imf(U@ pra:dict.'. c._'." " .. lye's/no Syeslno 3 y.ing . to File 51 on page 11'7..··~n·oFi<l· .. JL 'P-I~ay te n . but I don't have time to go out these days. . 5 sports I you I what I do 1 do?' 6 Now match the questions from S a b 11 to the answers below."..[ I annual? 4 do lUke I you 1 music I what ? ....e.B....year . ~'DI w...Q:. . ?What abou:t you? Talking about free t'rns: lUke doing ..·m'(y· tlme workiin 'g:' -_.I _" I.. rt1ot1th often?' S..P'ORT w'hy (nOlI)? hOiW 4yeslno often?' 4 I Listen again...U nderHn'e 'yes' if the pierson does the actlvt ty..• spen d m os . For 'no' answers. and 'no' if the person doesn't.. Self'the example. tudent B.---. Askjes I ..Cl:y tennis? Yes.. walking. see' (1)-II()M. I dO(J'''r like doing. l.'do .k. J.

d2. ltOD-IO. Whe~ie is Chien rne..WORDS Annua I ca Iandars Months and dates EXPRESSIDNS1 Tslki ng ..mple.OO :3 4 ((((11 )))) Listenagaln.00-l2. EXPRESSIONS 2 Inv~tations and arrangemients Emanillig an irwitation CDMMUNICATIIDN The cnnversation qarne BUSINESS ls your job ISSUES your nfe? QU1Z can we arrange an appointment! END~Or-UNIIT 2 (((( ))) 'This is the shared calendar for a group of architects. What time do they agree on for their meetlng? the' Informatton ((((11.reyou doing nex.4 (.'ea'vi:ng for Mi~'an:tomoR'-Ow aft." Listen and tick...end? . -I '__ R l~m 9'D1n19 homfE at 6 t. What a.00 4".4 Who I Bruno lme1e't for lunch? 5 W:hen l Dolores /leave for Milan? . Ask and answer these questions. See the: €xa. 11..about free time IGIRAIMMAR Present eondnuous .er:noon..00 12 .OO 10...5 QWork..his le'vening.OrO-fl.Add . to the calendar tn2~ 'EY IRA.00 2:. _.0(}-.00--4.Future --------~~ 1 2:: ElmaHing. . She's ..4 ticked in 2.. travel details . . I have lunch? . Wrltle down what the people are doing at the times you 11.5))J) Listen to these voicernail messages.eti:ng AlIJ~ Ferguson? 1 Where I Chen I meet Mr Ferguson? 2 How many people 1 Kasia I intiervielil\f? 3W'hat time I Kasla I Dolores. with a partner.twe'ek.I) the timeswhen these people are busy.

. " . to Bologna to visita supplier.et: H. .II. " " ? on Saturday mornlng.JlI!I!!I"!I"I!'I! !I"!lJlI!"I!~!!' II Dolores W]].a.. :(iian~uca Good" because on Friday morning (we I vislt) ..ta. ..:liar her: t..'••..c..'.•••"•••"... Toldi (h'. .nner CDnfi. i..':an: ~rida.. .6 Dolores is checking some details for her trip' to.2'..'...·!1 I - -rh.e too."...o. .'••• .o..0 )})) Now listen and check. . .' ••'.~ F~'~~da!:l e. lidr111 u l For Ilore praetiies! . I leave) (I I fly) s ..{. . to V.ii'.~~~ a client not far from there Delores Andlwhat about the afternoon? (iianlluca (we l go) 3 .•• "••• "••. Write· hils email from these notes .e:re (yo'u.Dn'i~ Q Work with a partner ."..•• .. Is Gianluca there? G. How are you? to' Thursday. Complete this: conversatton.n.e (D"ROM~Videl lSliIlgU!illg:e: (I:ip's~.II.t.~!Ij!lj. 8c:)/0:J'!na..!~~ !!!lI'I !Il!liII"'''!I' !I'L!!'! !I!!lIL!I . ID.'•• ..all.5 qtl. 'lil!~ i1j111' ~!ljIjI"~!Il ~"'I! !Ij!l'I. Do. Th.'••'. • •. How about you? ID.it R.•••.. mam..nk: txxore» -io« her: Ph'Q. Very well. tsoiore:» -io«: the inv~'t.meet . .r-Jp' tD . F""~da..llor'esi Oh hi Gianluca.q..'.".. This is Dolores 'Delgado from DKN in Rotterdam...tS ()rfficel~ '9'. 5e.a't time (Y'Q'U.~ . Speaking... lli. I next summer next year. . !Ij .o..at.et t hate: -k»: a .S1.i l'.·•• ' 7 8 ((C( 1111.s.!j .4 .r!n1 Ide..•'. ••".. •. • • .m..•.or'e's.."•••"..a.••••••• .anliuca I'm fine.ne.•••'••• '."" •••"..'"..• /' •• • • 'Gi.••".a. l stay) Delores At 'the 'Una Hotel.K co+iee: ne.jp·~m. so if you want to have dinner I.es:Hello. ~ ~11''1 ~!lI...••• "•• "•••• "••• ". Gianluca emalls Doloresto confirm some details.ven..:j .r.i..H. D.nlluca..." ' ..•• ". c.ank. looking forward 'Gianlluca M.' ••'••• '. W'h.•••• "•••• .' ••".Ask and answer questions about your plans for: ' this evening this weekend this." •• '. Milan.

... Ca n 'w' "e'm e'c et '_ -_' .i!'~ iI 1i'. am:' J~.t!l:.~.~r. IINVIITING MAKING AN ARRANGEMIIEINT RES.et this afternoon? 11 s) .D "0" I'''''' _ IU 10' 'e'" " n. 1 U ''''U _ I. Yes. on page 113. "~ I .)I..J y"1 . Note the excuses where the people say 11. -------_ "-- COMMUNI. Student A" turn to File 27 on page 1109 Student B turn to File 43. Are you free in March? NO)I t 3 I'mgoing for a walk around the city..ov @ to. unit 11 6 Q Work with a partner. ii!iiliili'" S!orrYi' l'm ".." to \fos·" '. I! v~~ 0'1' "~.F'or mltr@ p:ralab:e.'? Are' you free on . !!!!'~ liII '. Writ .POINDIING J'NO' - - 4 Q Reply politely to these questions. '.. ? Ilrd love to. ~.... or In' 0"')' ' I III . Do you want to come? I ~~o S I It is your birthday on Friday.e.y'o' "I'..( GRAMMIAR Present continuous 2: Future IEm.'-:ii'·Ulrrrd ~VW'. UWl1it 11 Ilirfes:tl/le ... 7' Do you want to .e'them in the table under the right heading .v. 00_. I. 1 Woulldl your Ililke to .loD· YI.7 "'DO'. PRESSIIDNS Ilnu·l~ta·'t IO_ ns.-_ iI . see CD-ROM" Key EXpressl'.ns.: [110' 'V~ ro b--'u· .'~ 1&.jo'I... liIO-"U ". but .~' " I 0-[0. say what I when l where I why l what time.. U Ie.I.CATION The conversation game BUSI NESS ~SSUES ls your ]ob your life? END-OF-UNIT QUIZ 2 '3 I' (((C )))) Ltsten again.L S::o-. Write an email invlttng colleagues.' ill IL ''''i'. 1 ...4 IS EXPR t:tJ~ru ruS2 l:nu:itat~lonsBind erranqements Emallingan ilnvit.'~ III II meet .2 'W€:~t'erying to arrange a. 11 I'd like to talk to you about you.r trip.C'~ " . __ -..2 3 ..WORDS Annual calendars Months snd dates EXPRESSIONS 1 Tallkilng about free time 11 (((( 1111. ? Yes..1_. a'ndl !:Irran·g.'L:J'ID' '" _.'... Remember to . ~. below..7 »))) 'Listen to these conversations.at~c:n - _.. AFD lie: .. Look at the expressions in the box.. . iA..ailiing travel deteils 1 . 'I'd II.. I II Ii III' ~ . 'Can we m.'." Hesponses: ¥ U . product meeting..~ tn...-.'O····'V··l.rru' I'm" ~'!lll _- I !'!itl u 'w"a' t~ n I.'1.. of course./ U' .~'CJC o"n-' S.' f.'-. II ami. aments. What is each request f\ 'ye )'':~ .· . I KEY E.

Do you \U'snt tI(l Ihave dilnll'1!.o I II dOln't .etilng a custo'mlelr~ W'ha't .• . .. lue.~~~ The cenversation qarne BUSINESS ISSUES Is your job your II~fe? 2 Q' Now choose at question from the red: column to start your own conversation wi th your partner.oiw . ~I~mlvelry l..2 Invitations and arrangements . ..' .mO'rrow! S:om..ed box.only once. Future I Emlamng travel detais EXPRESSIDNS .a ... GIRAMMAR Present continuous 2.me:oIQjt ..e Ilallp:Qln. E:NtD-O'F-UNIT QUIZ I'd I(ove to ~ ReaUy? often plsly7 IDoYlOlU MY' favou. A little ea..onstoge.e resta u. girO W'hat "11m's do IR. :SorrYj I"m mle.no\U' al good Tlha.a:bou.····K····'1' CI OC.! of us are Igo'1t1191 thi'ils Sa._.con".ese.e 1m eetinq at the ICa..' O_Ke '. Re:Q. .10'.. .OU can use each box ." . Purple • ¥.er 1 II often togl.15"....the[" Use the bOXE!'s iin the'foIIOiw~ng order: Red..eaUy'? Ilkn.e'rsat~. I NlolJ I d'Oln1t tU.8.e'm. there at Z30 . .._...s:us.__~.0.a partner.3O? I Perfectl We'r. start .f See 1_ '.• "l UIS.I··lrt·'...a new conversatlon different r. · . II ~:_ 1_ ' .lplanes. n' ... . 10 ~(.' lM.eat! ID'..ethle:r7 t'o the cih.~~."l' SipOS '.rite aJr. wIth a COMMUNI~eATIO!N ------~--'-"-..ra hit.tulrday.Wlhat about 12.lind dates EXPRESSIONS Talkinq about free time 1 II I: QWork with. How do V'OUspend your w'leekends? \Je-s "> b-u--t I d' o'ln-"'t _.. Do YOUI do any -'.k '.3 V'ou like? 'Q.a2V~ 10 r.o.li! resta u ra n't. doi n9 on '51111 ntday" What are you N.od ~Ia.Uy? l~k.tto. 1-:s.WOR'DS Annual celendsrs F'DIICUS ON ICOMIMUNICATIDN' 1 Month s .at the club" Sure .. you ll~'mplfa'Y"ilng tennli:s . . -WorU Id 'y'ou If'i ke t!o .alke' . gove'ry often.'rUe:I"~ iiif IP'o:sS ibl!te.Uy Great..any further. have time..o'you Hke chinese food? Il'd love: tol' It's: 2. Emalillingl an invitation • Wtlen you (ain't '910.

. _-.gIY.••...... ·"i ····1 'c' ..~D .S.:. you find it easy to forget about work at the 'end .•. How many days aweek do you work? Do... COMMUN~CATION The conve~rsation 918me ___ '. weex. . 6) 70 of Nov@mb@r 200. .<ii iii iui iii i"i t"0 1' .' -.. .... I' b .any wor~s..8 »))) Listen again and check 1 YOUI answers to 2.2 d' of July 2 006. ':: _.:.0'5) The th Answ@rthese qusstlons. Sally's hi: msba n'd-:W' :'.• __ ..__ . --- ls 'you:r job your life? IEND-IO:F~UNII'T iQUI'Z '1 'n . da . . a WhIch month has '01111)1 three letters? b c .~I 5 I.....0 you work at night? .... .-..ifiil.__ : "__ '::'__-.. h .:" .__ ~ _-. .5 (3 .I The six Thef of .UNIJ DUIZ 11 ...w. 'i. pilots.0. (1 . .Iours. Sally organlze? GRAMMAR Present continuous 2~ Future Emai'lin'g travel details EXPRESSIONS 2 Invitations and arrangements 2: What was Sally's old job? 3 Why did she open a shop'? 4Wl-lat does the shop sell? 5! What does Sally's husband do? EmaWlng an invitation 2 7 ."__ ~....._U.".'.... ~ .. !U... 4 Q What are the good points and bad points of Sally's life?' I 5 Q Work with a partner...E!:spond to thls question ..ter1 ..es .:.'k' ·.6._:~ 3 ((((111... .. Make a list of people who don't work a 9 tO 50day... !ii. ly . .. 2005.I.8 )}) Listen to this interview with Sallyandanswer these questions._ 1 _ _ ..3 Com plete the' m~ssinglwlo'rds or letters..n·. ·1.'d··1 ay "'.. iIi'.Ans:werth@s.:.'rliiliil'''. Tuesday~ .-..._ .. t 6 Q Do you 'work at the weekend? .' '_ U' 5 118 '9 114 ..05) : Whh:h months end in R? Wh~"h Imiont~(s) lis IElals.. .a ._....eigiht days? n MI·ondaIY....··-....at ... .". Would you llke to play tennis thls evening? Unit 111Ufesty!e .@ questions . _ '·I·I···-··~'k·' ays a. (...=_" 1"1. a Wha:tare you dOling rigJht now? b What .0····rks fro rn.WORD. S....5 . Y W()[ -. What does. See the examples.': to Frid "'.._ .:"".._"_.:....• . ..._. '':'_:___: -_.::_. S~.11 .DF.....are you do'~ng~a'ter7 4 R.'.d··:aty....... nnual calendars v'lonth:Si31fld cates EXP'AESSIDNS 11 Ta~kjngl bout fteetirne a '1 (((( 1111. d WhieJl month ends in Whidl months beqln wijith J1' Whic~ month usua~llyhas tw@nty .' ..':$ .aiters nurs.:.. " ' M····"Q. 1 . .0:1 a working dar?' END ..

to the team before I make a.It has no.teams .ow. . .. 4 It took at long time. ...IZ 2 Read this..'_ W.. bosses or Job titles.team.---------------~iW!' ~ _..TIME TO T1\LK YO"D attend me...i~g!n.." .. 3 Tick (.~.-- ... and Gsnev1eveG'oIJie startsd the Icompany in 1958.. It ofte'n takes yeJsrs....ew projects.. not 'my job to think of new ideas .. plan n. I '." but there are ..~. 1 I don't like working with other p.3nv~C1 rnl f'OI' b usiness Th eem..great product .. 2 I don 't kn. - W. . each other and . decision ......Tealmwork ... -: ~ . bosses.. 5 EVERYONE'S A LEADER YOiD developideas to share vvith yom team. better' than memos and emails.:oII._ _ -0 ~ --..-p-: '1~'1. .. people say at 'G'QIe .. .atEu5 is 'well known lor its GORE . and you.3' Q . article about th'e Gore com pany..to :SOI]ve problems and find selunons fer new' products.L. G'ore '& Ass!o'ci.ask the boss.. Present continuous: Present 11 Q Look at these pictures.:. TEX ® fal:n.~.:· . but we have a. __. __ J~·~i ---------------------~-~---- - a .2 NO :B. _ - .. W'hat~'sthe difference? or future? GRAMMAR 2 Comparatives and superlatives EmaiUng ideas EXPRESSIONS Opiniclns Emaihng colleaques COMMUNICATION Finding solutions BUS~NESS ISSUES Wor<okingin a team or wor·ki ng a lone? (( END-OF-UNIT QU.etin!gs~Facis.". ..O'SSES.. ... 1 :SMALLI T~S EYeryone knows. 6 need to speak.. . Yo:nworlt in a.5 It's.i. r .rk_..'Wilbert. to-face communication is..iII::::ull'! ~ _/_J :_~ • ..cs. .I) the phrases you think.__:_-~~ - 1~~I~1 ICLI~'11i! . 4. '. GRAMMAR 1 WOR'DS'. .eople." ..- -_.makes decisions together...3 THE:LONe VIEW IlO job titles and no. 3 Let'shave a meeting.

. Someone in your teamIs off sick for twoweeks.~.:" ._... m ... 7' Q Work with a partner. L 1. 5 .4 Match..··F)o.. UsE2· the problem-solving process from 7 to find a solunon.mall p'foble.. ......~'I!~~~~!I!!I'~!I'!I' L C' '..Y"'"'1I..aga~n next month...J .1 II.Ie-.. IK:ey'Womls:..~.... .ededsions so'/ve pro..' ie'..s wo".ms cherJp / expensive SO'uitJons easy I difficult decisions good' / bad idea'S . .'. FG[rmo:re pla(tiCl'..__.J:..h'~a.iliilii~!Ii~ililldli~i..'..._...I.-' J'ii! 1 2.-I '.'.S..sy I djff~cult?) -~ - ...lrliit~'.:.-H:0.II~II. Ullit 11 _.. You.nd mee:tings develop Ideas fInd' solu. problem? r' What: Is a good time of day to ... ..... ".' '_-. What.'.u. partner.!irlii''iii iii iii 3 4..lORDS atre._ " '. have to...· he n Y""QcU' f'l'~n "_-_ .."...OM..Younormally offer 10010. An important customer' wants a 200/0 discount on all orders... to 11 attend work a . 1"'"'. '.'.tions mak.-.liili. a. See the! example..ideas? new -' .. "• '~Io'".Q' u tm e n ~ild.IV .._'. make' 3 b c d decisions prob hem s solutions meetings 4 5 6 develop find solve these questions .~~C'~ e f in at team Ideas ... ._. or alone? What do you do when you want to .new client for dinner.._: '....'.2. An emplogeewents a pay rtse.a.... Y"".. Do you '' in ateam.!IO'N (lEa..'ill'ii". ~...' Differ more overtime.. .'.. la st mo nth? .. '... DiSI(USS these problems . :D:ECIIS.. Discuss leach stage. Complete 'using words from 4 ." .~'} .5.'_. The deadline for your project is Friday .' Say 'no' land discuss .iliili . problem .' ~_..1"_-...!...:_.... look at thls process for solving a..."" .: ' . a-f to make phrases from the text. 8 Q Work with a. u .._. I d -_ 6'.Q] W. see CD~IR.. !!~!!!!i!!!!I~'~I~I~I~I~I~"i!I\!i"~I\!!"'~"''''~I~L!JI~I~'i!''i!I''.t~ zs d ..II!...<in a team big / ... this is a big problem: because "...:J I . ._. • D'ffer one day extra holidag. take a.. -. _. ( fe 't"v! a pro ·····b..bl'em.· 'W..... do you make?' W-.. v _...6......_-. I think..-" '..

Tech n lea I IMana'ge!r.ESS ISSUES War'king in a team nr working slona? IENO-OF-UNIT IQU IZ 2 Match the pictures :in 1 to. .. .. Recife tD'mlUrow? (meet) 5 6 Look.'.later today? (arrive) 4.n' Adriana is in Reci'fe?' (deal) f"Who Adr~....". 11 Wh'D '. ProductiJo.'." '. -- - - - - - KEY liRA I MA PreS E!r1t events and actions SQrr}? . to this meeting between Richard and Adriana.. Put the verbs In..mctory P'edII"O'. 11 technical 2: c. " ..ana..C'Om PIO n'e'n ts w'. talk about the future and! which talk .' '.th'€!' m.WORDS Working in teams llHAllVINllAH IFDC IUSI lOIN IGRiAMIIM.11 »))'1 'Listen.. Line M.' '. '.OI'(10'W..h e.... problems 1.... 3. 4 (((( 12.""" '.. Wh..iio continuous.n Mlan.".nt.3. . - - - ."...' Adriana .agller~ R."..Wh:i..ilnalgelr" Recii'fe' . 3.."..".en' ...''. IR'io ' " .sorneonie round the factory !o:t the m'...omen t?' (speak) .. mm...'''. problems? (have) 2 . . . .'''"' ' '.ch...". " ""...." ". Future plans I'm 'v:is'iting' th.." ..... . ".1can't speak no~ t'm s'h'owin'g .' ' jorge ..rd.... personnel. ". .'... .". Recife? (go) .AIR1: P\reSeiliit Icontinuous 1 PireSle~nt ontin UClU'S: e Prlesent 'or futurl8'?' 1 GRAMMAR 2 Ccmoarativea and SLJ perl ati ve 5 Emailing ideas EXPRESSIONS Opinions Emailing crO~lleagu8's COMMUNICATION Finding solutions BUSIN... at . and supply problems do they discuss? Read these questions about the meeting in ....".. .. '.. to ' .'.5 .O'Oh!." Adriana '. 3 '. the components ' .. roduction Line One soU P ' '.. to' .. the present Ricba. '' ...'. ••••• 3 personnel supply .' .€ .. " Marcio '... ' with the n!ew ... .'. W'hat technical...."..'.'.'. in...... at the wordsin italics In 4.....""....

. Student A~ turn to PUe 28 on page 109 Student H" turn to FU...partner ..••••••" .. GRAMMAR..2am ..hiim ....prob ...r land . 'lit Ble Subject ([fit [ Three days later... H'Q!wwas your tr~p?WfJ' have at lot of things to discuss.••••• •.....•..b'zgger than technical problems .••"..... 2 The new components were the most expensive solution .ard ~l ·4· QWork with a.-... 1 • Unit 1121Teamw...t lexpe·ns. I J!..Youneed to fmd a..o.cif'8....the' best...ADJECTIIVE ..new machines are che'lJpe.g!e 117.'_ .I.......'·'·.. at: the factory is small .IZ bad h"· h _Jgl_ biig expensive the worst the highest more e·xpensive .••• .a mew Job lin R:@.!i '!ii!'i!'iJ'illi'!i'" Flnd~ng solutions BUSINESS ISSUES Work~ng in a tssrn or 2 --COMP'ARA. I •.••.Mes'9flge t:!elp [Personn9·1 problems in Bec~fe Hii A...: ... smaller the smallest the best 'glood KEV GRA _ Cornparatives R Tbe .. The .... ....helopest and ..•••• Hi IRiiclhaJ·d' ~th iin k the I(9·asy) ide.aratives.f'lef .gUps·· ·t~ ~IIe 6 Th-e te 'a' m = il e th e ItJ~d61~. 3·.2 -========= or future? COlmp.•••••• •.. but the Ompolr1ant:) 1 •••..a.8 dli'ff'9trent jo·b 'i~ Reciife·? ~ rnove him to A~'o? What's th e· I~glot()d)2 .irvre· produas ore nD.gards R:ic·h.I~I I_:......•...WORDS Working in teams GRAMIMAR --- 1 Pre se nt contn uo LIS: Pre se nt 1 ((((112.. ..r a..... deciisiion at the· moment is what to do wrnth Pe:dr.. 5 Staff turnover at thefactoryis highe~'than in other factories z.... Are these sentences true (T)I or false I(F)I? 1 The problem.•. end superlatives Emamng ideas EXPIRESSIO NS Op~nions Ema Uin 9 co Ilea 9 ues COMMUNICATION Listen to the conversation.•. worki ng a~one? ENO-OF-U N~T QU... 3 Pedro thlnks the new components are better than the old 4 Personnel problemsat the factory are .be.thIQ'D the old modunes. s. Richard and Adriana exchange these emails.•. .. ~1!l13' I :~ew ~~~-~----J"se!it F..nne mlaf1la!g~e~Any . Then 'we need to fftndl a. - ... •..nBen FQ_m Ioals .TIVE ..:... •...new linemanager for Recife.e 52 on p.She calls Richard....... ..... solufion ~s tiO .. . .! -_...JlI~m ......[gol9: MBSS'Ill1l9 11B1p file ~dit :li!jew J.uplerllat~ves... ne ..••••••.... .2 »))) Adriana is visiting the factory in Recife.e is the c.......8s!? Adlriana B!est re. This m\Q'cn'in. ~ .driiana. ''':'-_.offer .IVI .....ork 9~ .lwoys . so Ilutl0 11? and (ch eaiP) 4 .the' best.. 3. Complete them with the superlative form of the words in brackets .mos..·fiire·hiilm? . .oftier IPedro .."J1.••••••.

. 3.s..aul[ Mark ....I~L..II~'n.lL" _:_'. Anoths:rlong and d iH~[ou~t Imeetingl~ 1 working alone? ENO-OF-UNIT QU IZ (See.3. ..t!i!. riiiirlirli!lirti~.---y . 5 ••••••••••••. ~ ~:Ern~iYli~.mIY Paul find! the ematl.5 '...file - . S'ubj..." ·O"'-.' .L • . ------.I~L.·M···. M·..- !III!] EI _. . _. io . I can't believe you did that. S (((~1..t . '" ~ ~!Ii ~ ~!Ii II"I"II"! LI!"! 1 .._ '-' . ... I!§I I~ "U'. I' .~ .. Th 1fT.' ..e!~kot[O[lmorr'Olw.....'...._L· 1 ".st L_.••.•••••••• Paul Alm~.' ... you should send him a second email ' .... _... ..!Ii~iliihilllj~!I. '...ill . _~~!'!J!....• ' ..-=~ ''''...a.I..d ask them. ". 3. we should do?' Well...~i!i!"!!!!'-~!'!!'~I'!'.is' h ~~." on e of Seik 0'" '.. :~.. _ -:.' ·'!!..J-'=' ::. Paul Marik. t:.' ~p.il'i"i. e .rog-ress r~vi[~'w seikJo.._.:.. Made Paul Does Setko have friends? Paul" can you be' serious.•••••.- [""'[0·" ~" . . IIhave a pr[ogre. ... .... I agree'.A. ~ ~ '•• '•••••••••.._:_'~ .[.1 Corinne P.••••••••••••••• '.)1 .......2. '•..• _•••••......~I.p·' l !In-:I"0"In"'. _ .!.' ' '.'the attached photo ._:__. t £11. M ... and delete it.reV'liew w~th . . - Emailing ideas ..'....r.. .. we should contact the IT department an..~I~I!i!'!i! L!i"iJ. please? Sorry... be serious ~ ." ...: .·· '7.~' .WDRDS Working in teams GRAMMAR or future? 1 Present cnntinucus: Present GRAM'MA:R 2 1 2 Read this email.I.!\.":.~'!'!'~ i! l~ ill il '"' ~ i"iI"iI"i i"i 'li'rIi ill it. »)) I Listen again and complete 'this conversation..=-- =--=== ...j P9 ~'..II"I!L!'!'I!'!!'!!!!!"'!!!~!!i!I~ sho . Compare them with 4 your soluttonsm :3.~aiil 1Jljew - ~se tt Fw-ltIiiillt II@'pls )iISlsseqe H8'Ip ···E>:ipIFte [S::S i... .'R NS:· ". I "".·.iL~!Ii!liili~iliiljiljiljiljiljiljilill'.: .rk Almy No. _.. [Ma. _.". • . ...- .~ . )))j Listen to these suggestions from Mark's team.___~... . 4 . . -p" . '.ect II:.' __ .. ' ' .".------ ---- -._ 'm" 'p' "U' . .. .. But we don't know his password.U' ·[[d·I ·O[p. What do you think Mark did wrong? _ L ~ '~-'-' ' __ ' • ._ -----.•..'" should find another job.. ' '..'. of any solutions for Mark? ((((112. 8 ._-_.ii. _ . dI S e frien ~ .:__:_.... fl .•• .--: ~I 1~~~~~~~~~~~----~-~~~~~~~~~~~~~~----~~~~~~~11 . ~ !: .3.. w'e' shoul d do that."... no...lrk.!"!'!L!L! . ..:_ __ .. fanager 'oi. ) Ma... Cornperetives and superlatives -.... Q [Can you think.. '.'•••'•..]i.. . "'-.sns... "" .'''''''". [ :2 .'I._ .J!1 _ "::·1. iJiliiJ~'''~J~JiI.. .g···\hon[EM3:g-~ui~s·. N[o 1 ] 6 •••••••••..e b-.i1iili'.. ..".. _!.. ".'r.. [ . _-=... 1 ~'I!chmetji'tre: ~ COMMUNICATION Finding solutions BUSINESS ISSUES W(]r~king ~na team or D..t.[.er Team . • - ..1. .

.etingl every Friday afternoon work. . Have the meeting on 'Monday moming ..stprobl.think we shlouldl take Ihiim 'folr a.•.. ~t's vla'ry nOli..'.A recent rnlsteke cost the company $30.. '~. for each problem . - --=--~-=------==-=-- ~=- -- -- = ~~O Maite Ie... you think tIwe should db? IOIlS: I think we I you s"h'oukJ .. Look. 8 .'"'. speak more quietly..... I'I!.at ..e •.Thenlook ...tooJ'M. Your rH~:W boss allways ...•.shrou. Do nothing.: I d'isl(~g1ee~b!CQI~lS."ag.on. . to know .. inute meeting ev. nl~( 2: ~Amy B!J. In.. t 3 4 5 to discuss theweek's People often don't read ernalls from other members: of the team. Unit 1 :2lieamrw[)rk .AI11I1 KmJ H _I. I Stop copying messages..'""'""".-j below and find two possible solutions.• ' ~ I l'm afraid 11"m free at not luncht~'me..[iflil ~:9I'W I t!9lp Read the email from Corinne to the team. Ask everybody to." 'What . Create a special 'phone corner' where peoplego to make calls. Discuss lEX!plr !SS!f:ons.. lt's !a~lw. _ eelng: A4'e'..:IMait@: fKllil'i: Su~je[it ~ C.aysoo Iioing.unU 12 EHPRlESSIO'1 5 . I You work in at team of eight people. '. See the example .'". PROIBLEM SOILUTIONS at the DIE'C~S~OIN -------. about B.•. Tor .Iuncht~mle ..ery day ..r... !!:lei" 1 Bfe £!dlt ~- ll:ise.' because ... r-eiviiew'~ I..' Maybe' we / yo. Q).at do.or1inns.1 tI1. ILa..kwith a partner.e. IMI.---11 at .m:ore'pradi'(.e. '""" ' '• ' '. IO:ervameres II MlaJrk.ld .'.. FBmIl' !~ 'Wi~8on MPaagp - ~ !PaJul~ ix.. andl Vid@ol 1 (-I'III.I P~ul Dixon: Corinn{!' D~~ ~.Her wonk this . who lin youlr' teamwas responsible.a.."-"IVII.'...8p..one.eveniitngr? I ~=====================~ $.•.8.~dd '. Invite him.eith'e'r. Idriink...II. Then complete the replies.l1em!? 18 . leach problem and decide what you should do. .s:y when people are on the phone same tlme..~.II). y".OOO'Your boss 'wants.3 ten . A Wh'at do you think we should do about the p.. a team me. © ..Iil.e n'...8.. jii'~ '-ii~li'i . ~---- Wall~ID~x()n Malmk ~ Corinne Dervalllli€!res.hould . D Amy W~ilson.. Amy Wilson.•. ...6 file Tn: ...rn..'... A I agr..l.'"".m .I""~ iC'lII!Ift Q 'Wor.. for a drink after work . p.•.'ngfor opinions: Wh.. ".lllIagel'Clips.e /Me tool' / Me neither.i~1kwleshould / I don't :tldnk 'l1le' sbo. Malrik needs to rallax after hls plrogress.. Ol..e' '.IFo~.why not leave early?) Ask why he wants to know .i. to every person in theteam.2 You have.. a b c dI e f Say that you don't know.m. The rest of the team is there urrtll '7' or .. ~ -- bilr8!11ii1F!_fl!nftt Io~ls \te8. this Mle' I{But 1•. .ag~ r: tile Ed~ I!!eW 1"0: fmrrr..••.. J' dOn'lt thlink ~el I you . (If hie does his job well...".•. m Stop sending Jakie ematls . at this list of problems . 9 1 h j Have ..(:tII MaJrk I - ~-------------- Hi eVlery.•"..U' s.goes home at 5 p..llbijed II Sl1~je.

WORDS Workingl inteams

GRAMMAR
or future?

1

Present cont,iinuQu:s:Present

1

Q You work

for Papotech ..You,sell

'GRA,M,MAR

2

Comp,SrEl'tliv8:S and sup1elrlatives

Em;aili'ng ideas EXP:R ESSII 0 NS Op~nions IEmal~!~ing colleaques
-

office supplies to companies. Loot at thts company report, and the problems Papotech has, Can you find any reasons for the' problems? See tbe example.

'lou.r bi'J,,:]'es+

,GUS~OMe.lr

u;la~..fS -t,0' c.haK'3'e,. SlA:ppl ier.

1
2" <&f~",~' o-'-+,t!..n, r~a,V'e. 1--0' ,roorK

Sta,f(p"ob,ab,ly leave becausePapotech pays the' lowe:st salaries.

~orO....lkLr

oDMpat\,':e.s..

- - -- -

COMMU,NICATIION
--

F~nd:i'n'gi solutions
-

CONF'IDiNTIAL
-

'5, The.· pJ1.0ftt:. [itte;s are. o~:.r,e:.rt\
b~:s\tj tdke.Me~:S.ro,r\.t~rs ,eia~ I'.

BUSINE.S:S ISSUE.S Workingi in a team 'Dr 'wolrking alone?
tEND-OF=UNIT QUIZ

:RE'P'ORT
Comparieonof Papoteck and its competitors

Ave.rQge' sio,lary
I

10.0 most p,(J,plul,ar
produet«

per month.

N'O of phon,e st,aff per 1'.~O,(j'O cus,tomers'
1 ... 2, 1".7
1

Aue,r,age call time

Papoteeh O:fticeF'irs,t

€1,,420 £1830 _ ,,-

,€'3,20'
,£817
£284

8 mins 4,5 sees 2 mins 3.0 sees 3, mins 10 sees

TMP

1.,8

,2

({(12.4 )))A.n employee from Papotech Isgiving his. opmion on the problems, Listen andmake a note of the reasons on the notepad in 1" a partner or in smallgroups, Lookat theideas below .. Discuss what you should do to solve the problems in] .You h.. a.maximum ave budget
of '€200;OOO.
I' 1

3

c~:;Wor:t with

.

Prices

Orffelr 10'0/0~Iow@'r ;riilce'.son the p a)t'o allIi customers b) to our ibi'glg.estcustomer, lncrease salaries a) by 1:0% b) by 5%.,

11 00

most popular products

I

'I

I I

1100,000 45,,000 50,.,000

Pay

,i

2S,OOO 110.,000
I

Jobs
IT

a) IR,@cruittWIQ new' staff for the caincentre, b) OH,er three sta.ff the post olf team leader, a) Bu,y a new computer system,
b) Tr,ain
.1

16 tJ',OOO ,20,000
I

I

1.00,0.00.
15,,,,000
I
I

st,df' to

use

the'

ne'w' sy.ste1m,.

WORDS Working in teams

FIDC:US OIN BUSIIINE:S5 ISSUIE:S,,: 'W'cllr'k,iinlg in II team or 'wclrki~nlg allone?
you work in at team way of working?

GR.AM'MAFl'

1

GDo

01'

do you work alone? What do you Ilke about '_o

Present continuous: Present

or future?
GRAMMIAR 2 Comparatives and

2
,

((((12.5 »))) Two people are saying why they like their jobs. Listen and note the

fO'iUII"reason
','-'.. . ' ~IYr - I" •

"JI

c

th e"o. give 'y
L", ..:' . '1-'

. ~11i

auoertetive s Emai~if~gidees EXPRESSIONS Opiniol1's
Ema~ling colleagues COMMUNICATIONI
- ,I ..

i

I!

._-, ...

iI"
-

-,
..

;
.

8US!I.N_E_,~;S Is_SUiES-- __ -:_- --'I Wqrklngi Hl B: taam o!r - __-

wo:r'king alone? -: ENCli-OF--UN,IT QU,IZ,

-

c

." '..' ' " ' ' ' '..'

,.., "..,,',."". ..' . .. "".".,

3

W:hich opinions in 2 do you agree with the most?'

4

Q Answer these questions ..Thien discuss

your' answers wi th a partner,

ar;»

II~ D..,OF.. I IT DUIZ
1 M:,atch'wo'lrds in A ,Ind B. ,1\ de'\I'e,lop firnd rna ke
B 3, What ;isthe opposite of these adjectives? a

solve

attend
~de',as solutlcns

t~Ie ch If'a p est
,the sm ill~lest ~

,

,

,..' , '

, , ,..'.,..,.

decisions

problems

mle'etingls

b

" ".-.' " .

".' " ' '.' . ..'

. 2

Complete these sentences wUh the present contlnuous,
a b (tlhl'e'yI me e't) HI,e (not I work)
I (not

, ,.., , ,.., , , ,
".., ."..".,.. . ,

,

,

.e- •••

d

us ~n San Frands'co tomorrow?'
this week.

4
" ,.....IllI:nc~ today ..

th e best , ,.,, , , , ,., " , " , , , , " ,. ,, .. " Put these words in the right order;
thl nk I no'w I should I we I ~ decide I I
dCU1"'t

a

c

I have) , , , ,.., , " , , ..,

b
C

another I we I solutlon I find I M,alybe /shou Id we I shou lid I you 1think I What I do I do l'
99

Unit 112I Teamw.ork

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